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You Can Do Better
As we booked late, and there were several events in Austin, hotel options were limited. We chose this hotel due to proximity to the city and other attractions. I would opt to stay outside the city rather than this property if given the chance again. Pros: free shuttle service from airport and town; rooftop pool. Cons: Old, musty decor and interior; big bugs; rooms face the highway/noise; mediocre-poor service; price for what you're getting. If you must stay here, ask for a refurbished room on a higher floor and not facing the highway. But overall, you're better off staying outside of town and cabbing/walking for this price. | 2 | null |
Noisy
The location was good and the main portion of the hotel appeared charming. There was nice atmosphere in the dining room and library but breakfast was very scant. Our room was in the carriage house above the restaurant and kitchen. Both Friday and Saturday nights the noise was very loud. Cursing, yelling, and dishes being flung around, were very audible until around two in the morning. It was impossible to sleep. The sofa in the living area was broken and uncomfortable. Hot water was not really even enough for one quick shower. Pictures were not reflective of our room which was clean and nice but with no historic charm. | 2 | null |
Westin...Not so nice
I just returned from a long weekend here. Having stayed at other Starwood hotels and being a Platinum member, I had certain expectations. None were met. The rooms were poorly appointed, the Preferred Floor is considered an upgrade and since I turned in points for this stay, I wasn't upgraded. No lounge for breakfast or business, drab colors, very depressing, staff stiff and unfriendly. Nasty smell in the lobby. I almost felt the service level was completely non-existent. | 2 | null |
good for the value
We stayed here over labor day weekend this year for two nights while we were in Houston for a wedding. The hotel is a really good value. The hotel looks a bit old from the outside but its completely renovated inside. Room was nice, bed was comfortable. We used the internet quite a bit without any issues. Breakfast was great as well. Staff was really nice, they would greet us every time we were coming back into the hotel. | 4 | null |
super rude staff
We stayed at the towers for 4 days while we should have stayed for a week. Receptionists were very rude while asking them for a paid late checkout they just said rudely any minute after 12 p.m we will charge the whole stay because you shortened the stay! what I had to answer was you should have asked why we shortened the stay!
they then called the room to claim that we already prepaid the whole stay, Thank God I was sure of my booking!
Housekeeping were ok but not very friendly.
Concierge were the only ones that were friendly and nice.
Rooms are small and you could easily hear the noise outside they are not nearly like the pictures in their website,
a very bad experience! | 1 | null |
Not what we expected
This Hotel was situated on the other side of town they don't tell you about. It was somewhat close to the "hood" and was not as close to the city center and you do have a view of capitol Hill...on the other side. It was a 5 minute walk to the train station, however it was near the washington nationals ballpark and there was a lot of construction around. You have to pay $15.00 extra for a mini fridge and a microwave....each, but we were told the suites have them. The lobby was black, white and red 60s retro and seemed clean. The room was clean and there were 2 bottles of water offerred, but you have to pay for them. $4 each. The bathroom had no fan and there is no airconditioner in the room. They do have heating in the rooms, however it was hard to adjust as once you turn it on it was too warm so we had to shut it off. When the wind hit the windows it sounded as though a bird hit it..each time. I was unable to use the shower as the water pressure didn't reach all the way to the shower head so I had to use the bath pipe. I would've paid the extra 10-15 dollars per night to stay closer to the center of D.C. It was ok but I don't think I would stay there again. | 2 | null |
Excellent Value!
We spent 2 nights at this brilliant hotel and would love to have stayed longer. We had a room with 2 double beds as travelled with our 2 children and the room was very spacious enough for us all to put our luggage out and still room to move. The bathroom was faultless, great shower and excellent amenities. In terms of location you couldn't ask for better close to the Magnificent Mile as well as a huge choice in terms of shopping and restaurants. The bonus for us is the the new restaurant RPM Italian was only a very short walk from the hotel and for anybody visiting Chicago this is a must! | 5 | null |
Reminds me of the Shinning
If you want to compromise location for shabbiness, this is the place. One can't deny this location is perfect for myriad reasons. But the rooms are dingy, carpet dirty and does smell a little staled. In it's heyday this must've be magnificent. If you need a cheap sleep, this is a great place.
I do want to commend some of the staff there. Kenneth at the front desk was a pleasure to deal with. Chris in the luggage room was a real charm and very helpful. I had an issue with the bathroom's cleanliness and the phone operator was right on top of the issue and had housekeeping there in minutes. (It did take two calls and a ton of rings to get the operator but she was awesome about the situation.) | 2 | null |
Still A Great Hotel
We have stayed at the Park Hyatt several times in the past years. Stayed for the weekend and enjoyed this time too. Great service for check in. Rooms are spacious with very nice amenities. I love the window seat. I could lounge in the window seat with the sun shining on me and read a book with pillows behind me and a great view of the city. Huge bathroom with a large sunken tub, candles, large bathtowels, two sinks, and large separate shower, private toilet area.
Husband used the work out area and said it was large and had the equipment - treadmill, weights that he wanted.
Nomi lounge and restaurant is always good. Nice food options. They had changed the menus and I always loved their champagne cocktail options - something that they had mostly removed but still had some nice cocktail mixes.
One thing I would like to see is coffee in the rooms. No coffee maker in the room. Husband went down to the lobby and in the "living room" area is free coffee and for that morning they had chocolate brownies with truffles. Nice to have but really didn't want to have to go downstairs to get it. That being said the brownies and coffee were good.
Overall we always love the Park Hyatt - great service, great location, nice amenities.
Will stay again I am sure! | 5 | null |
Do not waste your hard earned money at this hotel
The service at this hotel is just plain awful. The front desk staff was rude, the manager did not respond at all to our complaint, doorman told me to "push" open the door while I schlepped my own luggage out to the curb after check out. Doorman told my husband and I (myself in cocktail dress and my husband in a 3 piece suit going out for celebration dinner) "Good luck" getting a cab and told us to "walk down to the end of the street" to try and hail a cab. The staff was rude and did not want to assist us with anything at all. The location of the hotel is great, but there are many other hotels in the same area. For the rates they charge, it is a disgrace how they treat their customers. AVOID this hotel. | 1 | null |
Great location and lovely staff!
This was the first time I've stayed at this hotel and I was not disappointed. The rooms are a bit small, but very clean! The location is great - whatever you want to do is within a 5-10 block radius. The staff is a delight, especially Mia - she is very kind and helpful. I will definitely stay here on my next trip to New York City! | 5 | null |
Do not stay at. This hotel
Hotel staff is very rude food is rotten maids walk around in bedroom slippers. As I was eating their so called dinner I was approached by someone brandishing a prison id hotel staff never questioned them or asked them to leave. I will never stay there again very unprofessional. Don't eat the chicken mystery meat I got sick from it. I wish it was still stay bridge it was much better then stay away om this one | 1 | null |
HO hum convention center hotel
Stayed 3 nights in early June. Large hotel, fairly close to the highway. Typical large convention center hotel, with looooooong hallways, indescript hotel decor -- could have been anywhere, no sense of San Antonio at all. No free Internet in the rooms. Expensive parking. The bed sheets (fitted!) too small for the bed and kept coming off through the night. Room was in the 6th floor, and heard the pipes of the hotel buzzing all day long! Unlikely to repeat a stay here. | 2 | null |
Satisfactory hotel - but worth looking at other options
This hotel is near Boston Common - which makes it well located for the sights and for the T, although we found the area a little seedy at night.
We upgraded to a larger room, which was spacious and well-furnished. However, the heating did not work properly and the engineer was unable to fix it satisfactorily. Free wifi was available in the room, which we appreciated, and there was a facility for printing boarding passes in the business centre. We ate breakfast in the hotel one day, which was of an extremely high quality though not cheap. Overall, a pleasant hotel but we would choose a different hotel in a different area if we returned to Boston. | 3 | null |
Noisiest hotel in NYC
Have been staying out of hotels in NYC for 4 months now for work, and this is BY FAR the noisiest and worst in many ways. Short list of issues:
1. Run down facade (they are under renovation) and interior (it is a VERY old property that has changed several hands)
2. No on-premise gym (contrary to information at booking)
3. Bathroom on check-in had traces of previous guest
4. Dirty carpets
5. No proper drapes (just pull down blinds)
6. Noisy airconditioner that struggles to cool
7. Located on a busy street with constant din of traffic, honks, trash pick up trucks filtering through the old windows.
8. Jaded, surly front desk staff unsympathetic to issues above (sounds like they encounter they encounter complaints on an hourly basis)
The noise issue is ultimately the deal breaker--the levels, as measured by my trusty decibel level indicator, are simply unacceptable at ANY price point. | 1 | null |
Everything was great!
The service and level of attentiveness was great. The staff was courteous and met every request with efficiency. The atmosphere is warm, friendly and welcome. The rooms were clean. It's within great proximity and walking distance to everything. Great trip! | 5 | null |
Sofitel Hotel: right at the heart of Washington D.C.
I stayed here at the end of August 2012. The room was very clean and had all mod cons in very good condition. The staff was very friendly and the room service was excellent. The Hotel is 2 blocks from the White House and so is dead centre of all that goes on in the U.S. Capital. The breakfast restaurant was excellent - I recommend the Ici breakfast. The only disappointment was the bar menu which was very much tuned to French tastes. I hot tailed it down the road to Ebbitt's{see my review for this}. | 5 | null |
Spend a little more get something better
On the positive side, the beach is within walking distance, public transportation right out the door, San Francisco Zoo across the street. There is a fridge & micro in the room and the fridge is cold.
The owners of this property do not do updates. Old gas heater, mold in shower, old musty smell in the room. There are no outlets that accept a grounded plug, the one outlet that I had to plug in my phone would not hold the plug. It kept falling out. Not very clean when we checked in. Bathroom fan very noisy. Outdated everything. Front desk person Andy was not very personable. Very unfriendly and rude. | 1 | null |
I'm see cracks in the Embassy System
I always stay at Embassy Suites when I travel for business and pleasure because of the free breakfast, the evening social hour, the room sizes and the beautiful attriums. The morning breakfasts as a whole are still wonderful and plenty of good food and friendly service. But with my recent stay at the Boston Logan Airport and other locations I am seeing that the evening social hour is becoming less and less. In Boston Logan Airport according to staff it is against the law to provide free drinks. So you can go to the bar and buy drinks. That does not keep them from offer 2 for1, 3 for 1, 4 for 1. The food selection that brought me to Embassy Suites in the first place is becoming more predictable and very simple. Instead of hot foods, meatballs, chicken strips, bbcue weenies, and so on it is now down to chips and salsa, sometimes cheese and crackers, nuts. It seems to me Logan could spend the money they are saving on alcohol for a lot better evening snacks especially since no alcohol can be given for free. I am seeing this trend of spending less on evening food throughout the Embassy system. Thus I will begin to look elsewhere. Embassy get your act together. The reason many of us chose you is because of the breakfast and evening social hour. | 3 | null |
Clean and inexpensive
It is a bit outdated as the TV's are large tube (not flat screen) in the rooms. I felt the hotel was very clean and people were nice. Overall, a good value. The hotel kept placing signs in the elevator for kids to "Not play in Elevator", which didn't seem to hinder them in the least. I'm not sure why someone at the hotel just didn't approach the kids and ask them where their parents were? I guess conflict avoidance was easier....It gets a bit loud with kids and families in these types of places. The staff were very courteous. Our room was consistently too hot. If you want Splenda with your coffee, they don't have it. | 3 | null |
Modern Hotel, Heavenly bed and shower
Decent desk, utilitarian chair (rather odd), lounging chair is OK, bed is very comfortable, dual headed shower and bathroom overall has a very up to date finish. Room was clean and renovated in 2011, though the carpet and furniture already had stains on it, but nothing horrible. Ate in the restaurant and it was very good and drinks in the bar were fine too, but both are a bit pricey. The area is rather dead on a Sunday night, but there is plenty to do downtown other nights of the week. Good service overall | 4 | null |
Not the location I was looking for, but still a nice stay.
This hotel location was listed as Riverwalk, but never having been to San Antonio, I was disappointed to find that although it was on the Riverwalk, it was away from all the restaurants and shops. The hotel was lovely, but a bit dated for my expectations of a Crowne Plaza hotel. The service, on the other hand, was exemplary. I only needed to appear in a common area to be asked if I needed assistance. Jacob, Roland, and Adan, were especially attentive; they made sure that I had a cab on hand any time I needed one. Overall, the service more than made up for any lack in my expectations. | 3 | null |
Memorable - Outstanding Staff
Stayed at the Rouge with my eldest daughter. We were in DC for the weekend. My daughter had been wanting to see the Capital for a while, so I took her with me on a business trip and stayed the weekend. We were in one of the rooms with a separate space with bunk beds and its own TV. We were given a game console to use in the room and the front desk presented my daughter with a stuffed animal. We went out that day and when we returned, the front desk had set up a fresh fruit plate for us. None of this was requested. I have never had a staff go so far and above my expectations. To this day, my daughter still lists the room as one of her favorite parts of the trip. I even slept in the bottom bunk while my daughter took the top bunk. Awesome trip, awesome room and a staff that we'll remember for a long, long time. The Rouge and Kimpton know how to treat guests. We were even given an itinerary on Saturday that had the museums and attractions we had mentioned wanting to see, circled and drawn with directional arrows, waiting for us on our first day of sightseeing. Again, just blown away by the service. Truly Exceptional. | 5 | null |
Definitely served our needs
On a recent trip to Houston, we chose this Wingate facility (we've been well served by Wingate in other locations). This specific Wingate is hampered by it's physical location - and that is the main reason for our 'very good' rating as opposed to an 'excellent' rating. The room was clean and comfortable (not as 'roomy' as other Wingate facilities - but adequate <even with three adults>. The staff was welcoming, knowledgeable and helpful. The interior areas were well maintained and clean. All and all, it was a good choice for us. | 4 | null |
Simple additions could make it great
First impression upon check-in was favorable and positive. The room was clean and a good size. It had a mini fridge that was larger than most these days with a freezer area that was roomy and worked which is something most motels no longer offer. My concerns were mostly issues that would be easily remedied if the motel wanted to do so. There was not enough light in the room once the sun went down and the curtains needed to be closed. Extra lamps in the areas on the sides of the room could help this issue. Apparently the waterproofing or whatever usually makes the shower curtains keep the water within the shower area did not work as every time someone took a shower the floor outside the tube was quite wet and we had to use extra towels to soak that up and the shower pipes sang when the water was on. The issue that would be more complicated to fix was the lack of electrical outlets. Usually there are outlets on the side walls available for whatever you need. However this room had only the outlets in use for fridge and microwave, the lights and clock radio on bedside table, and the tv and one small lamp on a desk. This made use of all the outlets in the room meaning we had to unplug items to use our personal electrical items. That was a first for me. Breakfast was fine; no real hot items but several things you could toast or microwave. Also the usual cereal, waffles, pastries, and juices. Do wish there had been more fruit, only apples the four days I was there. The staff were all pleasant and helpful when asked for assistance. Did not use pool or exercise area. | 3 | null |
Slightly better than Holiday Inn
45 min wait for a burger at the bar because "they were really busy"
Bed looked like it had been slept in
No phone book in the room | 4 | null |
worst ever
Terrible place to stay. Lady at the front desk was beyond rude. We had to call for a shuttle 3 times and waited well over 1 hour for it. Finally a nice gentleman from the Hilton Hotel shuttle felt sorry for us and gave us a ride. We pull up to see the shuttle parked in front of the hotel. They probably didn't even have a driver for it! We didn't even recieve an appology. Rooms stink and are VERY loud. | 1 | null |
Make sure you don't pay full price for this hotel
Picked this hotel because of its location to Time Warner Cable Arena, and the price. Not a bad location, but the renovations going on at the hotel didn't make it worth the bargain price. Instead of wake-up calls, someone from the front desk would come bang on our door to wake us up. The pipes burst at one point and we had NO water for the day. The bathroom was cramped and not very clean, and the shower flooded the bathroom several times because it only had a half door between the shower area and the rest of the bathroom. However, there is plenty of parking ($13 a night) and a great on-site cab service to downtown areas. | 2 | null |
Great Stay
I've stayed at this hotel a few times while traveling for business. It is clean, chic and well maintained. The lobby bar is also always buzzing with young professionals and interesting people. i wish I could have stayed here more, but it wasn't as convenient to my client site.
I would stay here again on personal or business travel and recommend it highly. | 4 | null |
Small rooms....but very comfertable
Came here after two weeks in florida and it was a bit of a culture shock. Very busy hotel with people coming and going all the time and there was a latin music conference going on when we were there. Rooms were small but the beds were class! bathrooms could do with updating though. One thing i would say is to check out the diner connected to the hotel...best breakfast in new york. Overall a pretty good hotel | 3 | null |
Don't Stay If You Want Clean
Our family of four stayed in the upgraded 6th floor suite last night. It was a beautiful view but there were some issues....you could hardly open the patio door to get to the deck from the living room. You had to step, more like climb, about 24" to get out the bedroom patio door to the deck. No dish soap, not even a small bottle. You could tell by the dirty dishes in the cupboard.
The worst thing was how dirty it was especially the bedroom with the view which had blood spots smeared all over the carpet. The overall size of the 2 bedroom suite was good but not worth the $300 for one night. No valet parking and no bellhops.
Went to breakfast in the lobby this morning and had to get water out of a fountain. They didn't even have a glass of water to serve.
The staff were all very nice. Too bad it wasn't the 6th floor penthouse suite we were hoping for. We did enjoy the view of Lake Union. | 1 | null |
Amazing little hotel
I am a consultant in the hospitality industry.So, I have stayed at a LOT of hotels. I have to say that this hotel is the cleanest hotel I have ever stayed in. I was so impressed by it that I tried to see if there was dust on the tops of pictures or door jambs. There was none. Be sure to leave a tip for these housekeepers--they know their stuff!!
Try a solo room if you are traveling alone or with just one other guest. It is a TINY room. But, it is an interesting study on how to cram full-service amenites in a very compact space. Its the only time when I've showered in what used to be a closet :)
The front desk staff goes over and above. Was so pleased to receive wake-up calls each morning by an actual human being. I was deligheted with two complimentary amenites that were complete suprises. (No they didn't know I was a consultant in the business.) | 5 | null |
Great location
We stayed for one night, the location was awesome. Within walking distance of Fisherman's wharf, cable car ect. The room was clean, but musty smelling. They need to open those windows and let some air circulate.The staff was friendly, but not super helpful, I get the feeling that these people are really sick of tourists asking questions and directions. | 3 | null |
Convenient but nothing special
The free parking is definitely a bonus and it's on a bus line, so it's convenient. The family suite was large with a king bed and two double (queen?) beds, but there was a musty smell which the cleaning staff over-sprayed with air freshener. We were disappointed with the "continental breakfast" which was mediocre at best and you had to take it back to your room. Although the coffee was instant rather than brewed, it was actually not too bad. We were unpleasantly surprised though that our credit card was charged upon check-in for the full three-night stay, rather than being held and charged upon check-out. All in all, not too bad of a deal - it is San Francisco, after all, so it's expensive. | 3 | null |
WORST EXPERIANCES EVER!
As a Hotelier, I have never experience such bad service before, it's surprising to me that a Night Auditor would treat a guest the way they did, with No “S” on guest service skills whatsoever specially from a “Starwood hotel franchised”, as stranded passenger, I had no choice on my selection of stay, greeted with no welcome attitude, neither explain when ask about my departure time, the way the operated there limited shuttle schedule, no communication in part to the Front Desk. Worst part came on the next day on my departure, no courtesy to acknowledge you from a lady that was working on the front desk, here attitude were like, I was doing her or them a favored to stay there, I would make sure that someone on upper management understands that our product is based on Service and not on Attitude specially on such competitive market. | 1 | null |
Great location, Good prices, some noisy rooms
Rooms are small, but nicely furnished. Shower was barely sized for a normal person.The staff is friendly and helpful. Handy cappuccino machine, soft drinks and light munchies available in the lobby area.
The best thing is the location, in the heart of downtown, within easy walking distance from Faneuel Hall, the Common, Aquarium, Freedom Trail, the North End,etc. ,Also, the hotel is near several T stations, meaning easy access to most historical sites and to and from the airport.
We were on 7th floor on the back side, and heard trash trucks until 11 pm, and beepers from delivery trucks in the morning - next time we would request a room facing the front street. | 4 | null |
Sketchy neighborhood
I had stayed at this hotel about 4 years ago and it is a typical, consistent HGI. No complaints there. I stayed one night and to my surprise, my truck the window smashed out and everything taken. OK, so I realize that could happen anywhere.
Fast forward to this week, I had a reservation at this hotel again. As I pull into the parking lot, to my surprise, a glass company van is in the parking lot making window repair to a truck. I approached the guy and asked if the truck had been broken into and he said yes - it was one of two.
I walked in and cancelled my reservation and went down the road to another hotel. The management of this hotel has a problem on their hands and I believe they need to hire some security. | 1 | null |
just like home
Nice, quite, clean place to stay. They even had a cat that laid on the rug by the front door. Wonderful breakfast each morning that varied from day to day. I only wish that it was served earlier because my husband had to be at work by 6:30 AM. Wish the room had a bathtub, only had walk in shower. The tv reception was poor and only had a few channels, could not even watch the Ranger's game because of channel selection. Staff was very friendly and helpful. Will stay again. | 5 | null |
Overpriced - missing on the details - horrible food
I just got back from a conference at this hotel. My organization stayed here a few years ago and had to go back for contractual reasons.
First - the hotel is overpriced. Period. Our conference rate was quite high for "June Gloom" season.
I arrived for check-in at 3:30 (3pm time) and was told that there was no room available for me. After flying cross-country, I told them that was unacceptable and she should look harder - and voila! A room appeared.
Upon getting up to my room, I opened the shades and what did I see? A huge cargo ship out the window and a dirty pair of socks on the floor. Apparently they don't vacuum much as I also found the little plastic price tag holder from the last guest's new clothing on the floor as well.
I hated the bed - it was way too soft. Hilton - take a page from Hyatt or Westin - much better beds.
Both phones in my room didn't work. Actually, the speakerphone on the desk phone worked and that's how I called downstairs to ask them to fix them. Took 2 requests, but the technician was incredibly nice and polite.
What an amazing shower. This was one of the best showers (in terms of pressure) ever. It would have been even better if they took the dirty washcloths out of the shower when they cleaned up.
The gym was pretty well appointed - and surprisingly, they don't charge extra. They even gave me a bottle of water.
But speaking of charging extra - WiFi is ridiculous. I called the front desk to ask them what the speed was that they were charging either $13.95 or $19.95 a day for. The answer I got was, humorously, "the lower price is good for e-mail and general web browsing and the higher price is if you want to watch videos." When I clarified and asked what speeds I was told that they don't have that info.
They were nice enough to transfer me to tech support (that outsourced company thing) and the tech guy, who was nice enough, told me that he was not allowed for company policy reasons to tell me that information. When I reminded him I could buy it and run a speed test, he told me that it was my choice.
How can people sell things without having the information? I'd rather stay at a limited service hotel where it's included than get nickle-and-dimed with this approach. Give the front desk the speeds - internet is like air to a business traveler and we know what speeds our VPNs require.
Way too many TV channels were still analog on the big HDTV's. Come on, it's 2012 there's no reason for this.
However, the worst part of the stay was the conference food. Without going into details, I've been to at least a hundred conferences over the years and this was the worst food ever. One day I only had sorbet for lunch as the chicken was inedible. The person who asked for the vegetarian option had to wait 25 minutes while they killed and cooked the veggies.
Overall, this hotel isn't worth the extra expense and I would avoid it if your conference isn't there. This Hilton doesn't make me want to ditch my other brands to choose them in the future. | 3 | null |
Wonderful service, great city.
A friend and I stayed at the Hotel Monaco Baltimore just for two short nights. The hotel is in a grand, old building which has been refurbished into a hotel on one side and an office building on the other side. The staff were all very accommodating, professional and friendly. The location was central and very quiet at night. Parking was wonderfully easy - choose the valet or the self serve which is literally around the corner. The only downsides to this hotel were in the rooms. As noted in other reviews, the room was extremely large and spacious which was lovely. The bathroom had a large walk-in shower but no tub and the towel bar/hooks were quite far away with no option to hang your towel/robe anywhere nearby. The bathroom did not have a fan option or a window. The hotel pumped a sweet smelling air freshener throughout which can cause problems if you are sensitive to perfumes and the windows, bright and large, do not open. Upon arrival, we found an uneaten vitamin (someone else's) on the carpet in the middle of the room. In general, the linens and the furniture were a bit worn and scratched and felt like it needed a bit of care. The location and the service may outweigh the downside depending on your priorities. | 3 | null |
Exemplary service
My husband and I have been traveling for a month the The Ritz was our second last stop. It was absolute heaven, the service was unsurpassed. It was one of the highlights of our holiday.
Alison and Chris Reynolds | 5 | null |
Convenient Downtown hotel
Located on Michigan Avenue the Allerton works well for business travelers and their spouses. A little outdated, but the room was clean and check in was easy. I had the best cheeseburger that I can remember from room service in recent years. Room service also called after the meal was served and asked if it was satisfactory, a nice touch. | 3 | null |
Great location, nice rooms, nice people
Stayed with my two kids and husband for a late summer vaca. After scoping all hotels near Times Square, Ameritania seemed the perfect choice. The room was average size for NY, but was very comfortable. We had two double beds. The rooms have been recently updated and were nicey decorated. The shower and bath, while in a small area, were nicely appointed. Loved the large shower with a waterfall shower head. The beds had very nice linens and comfy. We stayed in a room on the 12th floor and didn't have any issues with street noise.
The hotel is in an excellent location. You can easily walk to Times Square, Central Park, The Empire State Building, and Rockefeller Center. Tons of places to eat, including A Steak and Shake around the corner, and an excellent Mexican place called The Iguana next door.
All of the staff was very friendly, and helped us with everything we needed.
They don't have a restaurant on site, but do have a small menu for room service dinner. They also offer continental breakfast for $10 pp and have a nice bar on site.
I was very happy with the Ameritania, and would happily recommend it to anyone who wants a boutique hotel for a great price and excellent service. | 5 | null |
Good stay but could have been better
Location of hotel is excellent right on riverfront but did not get a riverfront room. Nice view of skyline though. Balcony nice but needs chairs and housekeeping was not too good. Trash can left full on balcony. room overall was very small and bathroom was way too small. also get rid of the glass cups and put plastic ones in. Would be much more safer. Had temper pedic bed but it was hard as a rock. Would probably stay somewhere else next time. | 3 | null |
Terrific service---special thanks to Rommel
I have a hard time understanding some of the reviews on this site complaining about the service at this hotel. We are diamond level members, but most of the staff would have no way of knowing this. This is our 4th or 5th consecutive year of staying at this hotel for a week with our daughters family including our 4 young granddaughters. During this time, we can't recall even a single episode where the attitude and effort of the staff throughout the hotel was not terrific. So we aren't sure what we are doing to receive such great service that a few others say they aren't, but it is hard for me to believe some of these critical reviews in light of our experience. This past visit Rommel who is the front desk manager was terrific in assigning us beautiful rooms that had to be adjoining due to our young grandkids. Roman and Alyissa checked us in and were great, Resaava was our maid, and she was also so friendly and courteous. We can't think of a single reason why we wouldn't continue to go back to this hotel, which is a beach front paradise, especially for kids. | 5 | null |
Great location - nice concept
I really want to like this hotel. The location and price were very good and the concept of a smaller room with a large common area on the lower level was cool - more like Europe. The beds were very comfortable and the staff members were pleasant - especially the Latino support staff. The hotel is close to the subway. But - the coffee maker didn't work and when I went to the lower level in the morning to get what was advertised as available coffee there was none. The desk clerk told me it wasn't out until 7 a.m. The clock didn't work. The toilet ran like mad each time we flushed. And the final blow was when we went to the garage with our stamped parking ticket, we were charged $66 instead of the advertised $22 a night which should have been $44. The attendant was on a speaker and couldn't help us because it was Sunday. When I contacted the garage they said that the sticker was placed incorrectly on the ticket by the hotel. They kindly refunded our $22. I really think this series of things was a fluke because I carefully vetted this hotel before booking - so that's why I rated it very good and we will probably stay there again when we return to Chicago. | 4 | null |
Close to Old Town Trolley and public transport
Clsoe to Old Town Trolley and public transportation, location is great, but service is not that good.
If you are trying to reach general manager for any reason (who will of course add a copied letter saying how he wants to hear from you and how open he is for comments), just forget it because he will NEVER get back to you, which - I think - from a general manager of a hotel is RUDE.
Also, one girl in the front desk is completely lost in this world, as long as you only check in and out, she is ok, but she can't handle any additional requests or questions...you will easily recognise her because she is sloooow!
Location is ok, make sure you get a courtyard view room because otherwise it might get noisy from the highway. | 3 | null |
Management
First I want to say, if you look at all my reviews, this is the first 1 dot I have given anyone! Stayed here for an interview, the company paying for one night and I was paying for 2 nights. It took three, yes three attempts to finally get the reservation set up so we were not changing rooms.
First morning, out of coffee by 7AM, and the coffee bar is mess. Second morning coffee bar is a bigger mess and again out of coffee at 9AM.
Tried to get shuttle bus to take me to car rental, it was half way to airport. No we only take guests to the airport. Do you understand the meaning of the word; GUEST???
This is all a reflection of the Management of this facility not training or empowering their people.
Walked to the car rental and the the lady said; Maybe you should stay at the Hampton next time, they are nice people. So my Trip Advisor advice .... stay at the Hampton they are nice people! | 1 | null |
Dingy
I stayed here for a conference. The conference facilities were fine but the hotel rooms were dank and dingy. Broken tiles in bathroom. Not enough blankets. No wake-up service.
I met others at the conference that stayed a few blocks away and walked over. I would do the same next time. | 2 | null |
Unhappy customer
My boyfriend and I were in town with our dogs. We needed a pet friendly hotel and this was the only one available at last minute. When we arrived, we requested a first floor, but the employee was unfamiliar with the system and couldn't change the room that was already reserved. We took the second floor room and found a used condom on the floor. The employee at that point was able to switch our room and got on on the first floor. This room didn't have the smoke alarm properly set up, so there was a beeping noise every 2 minutes or so. We called the front desk and the employee gave us a battery that we had to put in ourselves. The room also spelled like paint. I would have appreciated a little more customer service and no condom. I will not be staying here again. | 2 | null |
Horrible,Stinky,Worst hotel ever
This is really the worst hotel i stayed in ever when i entered the room it smelled so bad,bath room was the worst part very dirty, carpet was sticky bed sheets had spots on them and the mattress box had holes in them and were open there was no sheet or bed skirt on them i did'nt sleep almost all night because i was scared that any bug might come out of the holes ,there is a train crossing so you can hear honkings of the train at almost 2 o clock and again at 4 or 5 o clock,i wo'nt recommend this hotel to any one because it was the last day of my vacation and we did'nt plan to book this hotel they also charged a lot of that stinky room ,and our last day was ruined and it is not even close to river walk.Believe me book anther hotel if you want to enjoy and sleep well. | 1 | null |
Outdated rooms, poor noise insulation, unfriendly
I visit New York occasionally for business, and happened to stay at this hotel once recently. While I generally very much like other Intercontinental Hotels I've stayed at, this one was simply not up to par. Here are the specific problems I encountered:
1) An unfriendly reception: when I asked if the room I had been assigned was quiet - I had an early business meeting ahead of me, the front desk associate dismissed "yes, yes..". It turns out that my room was near noisy construction/road work.
2) And that brings me to the room itself. In a time when even budget hotels have gone through significant renovation, this room stuck out as lost in time (and not in a good, "antique" way). The furniture looked pretty old, and the bathroom was similarly dated.
3) The window insulation was a lot worse than I've experienced in other NY hotels. I was kept awake practically all night by road noise because of windows that didn't seem to be adequately insulated.
Overall, there are many, many better choices you can make (even within the Priority Club family) in New York - for less money. If you want a good night's sleep or an updated room, keep looking.
PS Of course, the wifi was not free either, but that's unfortunately fairly common at many higher priced hotels. | 2 | null |
Great Location and extremely nice people
My family (me, wife and two teenagers) recently spent two nights at the Hyatt Baltimore. The location of this hotel is great; right across from the inner Harbour and easily walkable to The Park at Camden Yards. We had a late night dinner one night at the hotel restaurant which we thought was quite good (they gave us a 50% off dining coupon but we forgot to use it). About the only downside is the lack of benefits of our Platinum level Hyatt Club. We did receive "free" internet access, but it was only for one computer (which doesn't help that much when we have two teenagers). Also, there was no mention/option for an upgraded room (we weren't even on the club floor). The room was too small for our family of four (two full size beds), and the pool was not so nice; it's small and there is a lot of construction going on around it. If we were to come to Baltimore again for an Orioles game, we might stay here again mainly based on the location and the friendliness of all of the staff (actually, it seems everyone in Baltimore is really nice). | 4 | null |
Excellent stay
As per all other reviewers rooms are spacious and clean. The breakfast buffet is exceptional. Walkable to many areas of Columbus. Only downer is the cost of parking and the fact that the ac duct blew directly down on the bed. | 5 | null |
I'm tired
Upon seeing the title of my review it is doubtless that you are wondering why my physical state should be of any relevance to a hotel review. Considering the 2 nights of sleeplessness directly caused by the conditions of this hotel, I am unable to come up with a better title.
To begin, the noise from the street below is deafening. I can't understand how someone could possibly sleep with all that sound entering the room. Between the cars, motorcycles, cable cars, yelling drunk people, and annoying saxophone player there is no way to sleep.
Just as I began to think that things could not get any worse, they did. TIK......TIK.....TIK....... This is the sound of the water leak from the floor above dripping onto my window A/C unit. Each water drop's sound is amplified when hitting the A/C unit. I can now say that I have truly experienced water torture. In the hotel's defense, they did send someone up to my room to fix this. His fix was to put a towel on top of my A/C unit. This solved the issue....for about 10 minutes. It is now back. As I lay here in the room finishing my review, staring at the peeling wall paper, listening to the water drops and street noise I have come to two conclusions. First, that the title of my review is perfect, and second, I have no idea how I am going to make it another two nights in this place. | 1 | null |
Union Square location
Arriving at around 11pm, we checked in to our room and quickly sought something to eat. Luckily, the Thai restaurant across the road is open til 1am every day so we really enjoyed some Pad Thai and satays in our room. The guy that the desk told us about another Thai restaurant nearby which he recommended so we tried that one the next night and weren't disappointed. Our room was quite basic but not a bad size, nice and clean and even had a small kitchenette. The tv worked well and we quite enjoy old buildings with character so the fact that it is dated doesn't matter to us. Basic breakfast, coffee, tea, croissants etc are included in the tariff as well as afternoon wine and cheese in the lounge area which was a lovely touch, almost like a b&b feeling. The only hiccup we had was that we couldnt connect to the free wifi from our room. we had to go out to the landing and sit on the steps. This hotel is very reasonably priced being so close to Union Square and I wouldn't hesitate recommending to anyone. | 4 | null |
New Renovation is not the most important thing
They spent a lot on improving the rooms, but without great customer service and training by staff, stay becomes less than fair.
Within a few minutes of checking in, I knew that we would have some trouble. Front Desk was fairly nice, but she was wearing a lower cut T-Shirt. I was hoping that this was not the uniform for all employees. I got to the room and the safe instructions were unreadable, so I called the front desk to get instructions. Not only did the FD not have a clue how to open it, but there was no maintenance on duty. What kind of property has no maintenance on duty? She said that the owner let him go home early. I heard the FD tell a potential guest in front of me that they were full, so why would you let the maintenance go home early. She said that she would text her co-worker to see if he had knowledge on safe instructions. He tested back with instructions. I went to try again with no luck with these instructions. I finally figured it out without anyone’s help and when we left for dinner, FD asked me for instructions.
Next morning, breakfast was adequate, and employee taking care of entire operation was a hard worker, but she was wearing an orange shirt, black pants that showed her butt crack when she bent over, and looked gothic with excessive makeup. This is not quite the image that should be portrayed.
Later that evening, we had a clogged drain, so we called FD in hopes that maintenance was first working, but could fix the problem. Young Vietnamese kid came up, couldn’t speak any English, and changed out our light bulb in bathroom. He then left and said he would be right back. After a bit, we called FD to ask when he would be coming back. She said that she was told that item was solved. I said that he came in and replaced a light bulb when he was called to fix the drain line. FD said that she believed that the “light” was the issue, not the drain “line”. Are you kidding me?
When walking around the property and lobby, I started to see an obvious trend. The FD employee was from Senegal, Africa, and spoken broken English. Some other employees were from Vietnam and spoke little to no English. I am all for diversity in the workplace, but if key employees are unable to communicate and take care o your needs, it becomes a big problem. It became clear that although owner has spent a lot of money on improvements to room, he was obviously cutting back on the most important item, which was service and training. I wonder if these employees were even making proper wages.
I attempted to move hotels after the first night, but there was a convention in town, and no others were available.
The last couple of nights have been fair without problems, but these experiences tainted the entire stay.
As far as Baltimore goes, we all enjoyed the city, especially the Inner harbor, with very nice restaurants, entertainment, aquarium’s, history (Fort Mcenry), Camden Yards (Home of the Orioles) and lot’s of things for my son to enjoy with his mom.
So, bottom-line, stay and enjoy the city, but I would highly recommend doing so from a nicer hotel | 2 | null |
Surprising
I'm still not sure what 's Mediterranean about Seattle's Medterranean Inn on lower Queen Anne, but I was pleasantly surprised to have had an experience superior to the usual highway chain motels for less than $100. Parking in their garage was $15. extra and in room Wi-fi about $5. (which I find annoying but I could have gone next door to Starbucks for free).The young staff was friendly & helpful; my room was small, viewless, but clean and well supplied. The location was just a few blocks from Seattle Center and my planned visit to the Chihuly Glass Museum and Garden. There are half dozen small ethnic restaurants a block away and easy public transport. | 4 | null |
General Manager CLAY ANDREWS runs a shabby operation
I have been a Marriott patron for 27 years. I am a lifetime Platinum card holder in the Marriott honored guest awards program. I have spent over 2000 nites in Marriott properties over the years. This is in my humble opinion the most unMarriott like Marriott I have ever stayed at. I am in the hotel for 90 days while home repairs are being done. Parking is $13 per nite and on the weekends they NEVER empty the trash cans by the elevators in the garage letting trash accumulate on the floors. I actually live in the area and this is going on for at least four years and by Sunday its a ridiculous mess. The G.M. CLAY ANDREWS takes a position that it is not his responsibility. The outdoor bar by the pool is supplied with ice, beer kegs, glass wear and other items and equipment via hauling it on shoulder top and carts straight through the dining area of the indoor restaurant and lobby as a short cut instead of using the service entrance in the back. Bartenders tell customers that food will take "forever" so "order in the restaurant". It's the same kitchen for gods sake. The pool runs out of towels routinely. Elevators break down and don't get repaired for days. Cigarette butts collect on the walkway from parking to the entrance and the outdoor carpet in front of the "Grand Ballroom" is constantly dirty and littered. Its a shame because it is a nice facility and for years was run professionally until 4 years ago when Andrews took over. Food is above average here but the menu is extremely limited. When ever there is a banquet function here the restaurant BREEZE runs out of tea spoons and sets the tables without. Crazy, huh?There are no exhaust fans in the guest room bathrooms. The lobby is newly redone and pretty nicely so. May I compliment the many employees who work hard here and do their best despite a general manager who in my opinion neglects his responsibilities, has a terrible attitude, and again in my opinion should not have nor does he deserve his job here.
I should mention too that in August & September for two years in a row ANDREWS hosts a RECOVERY SUNDAYS program in which a DJ blasts loud music all day and patrons are brought in via a promotional company for an entrance fee producing a heavy drinking, scantily clad group of partiers. Even the female wait staff walks around with too short daisy duke shorts and promoting a sexually charged atmosphere. Shame on Marriott Corp and Tishman Hotels Corp (The Franchee), and especially CLAY ANDREWS for degrading Woodland Hills and ignoring common decency at this property. | 1 | null |
Good location compromised.
This is a very nice hotel within walking distance of Beale Street. Very noisy at night - people shouting and yelling when they came in at 3 am in the morning. Also, every time we went outside to walk around, there were numerous panhandlers - usually working in pairs - that made it very uncomfortable for us to walk around without shelling out a dollar here and there to not feel intimidated. | 3 | null |
Great hotel for business travel
Stayed at this Sheraton for a couple months and found it to be consistently good on all levels. Front desk was always friendly and called you by name after you've stayed there a couple times and they start recognizing you. Rooms were what you would expect from a Sheraton Suites... good sized, comfortable bed, separate couch and desk for doing work. Lots of space to do morning exercises in the morning if you don't have time to go down to the gym. Speaking of which the gym was very good, but can be quite crowded in the mornings during the week. Internet always worked when I was there (very important for business travelers). Bathrooms were average, but overall the rooms where clean every time I stayed there. Had breakfast a few times and the staff was helpful and friendly. Again, they always called you by name if you're a regular. | 5 | null |
Cockroach Hotel
We stayed at the Days Inn Fashion Mall Scottsdale for 3 nights during this trip & then moved over to Days Inn Phoenix West for the last night. The Days Inn Fashion Mall was as expected as I've stayed there on 2 other previous trips. All was good & great value. The Days Inn Phoenix West had cochroaches in the bathtub & bathroom, the sink was disgusting with scum, hair, etc & was clogged so the water wouldn't drain for 20 minutes. 1 bed was good but the other didn't have a blanket, only the sheet & comforter (this was the same for the 2nd room we booked). I believe the hotel just steam cleaned the carpets as our room was wet (as well as the 3rd room we booked). Staff was helpful & friendly but rooms were terrible! | 1 | null |
great for airport hotel stay
only stayed one night awaiting my family the next day at airport. shuttle service was great however upon arrival at sky harbour airport this hotel is not included in the coutesy phone lisiting so remember to bring hotel info. front desk where very pleasant and minimal wait for shuttle at 1030 pm. check in was a breeze appears that pilots and airline staff use this hotel as well a good sign! room was typical although the beds are horrible. ate at restaurant in morning food was typical they have brk buffet for 14.00 pleasant service and overall great one night stay | 4 | null |
Great hotel!
I stayed here with my mom during a last minute trip to LA for a funeral. We had a newly renovated room, which was really nice. Everyone at the hotel was wonderful. We had a package that included parking & breakfast buffet, which worked out well. There was plenty of parking, even at 9:30/10:00 at night. We had a little glitch with the a/c not working in our first room. The engineer responded within 10 min, then came up to our room to check it. When he saw that it really wasn't working, he had the front desk transfer us to another room on the same floor, walked us to the new room and let us in and the front desk sent someone up with the new keys. All handled quickly and professionally. The breakfast buffet had plenty of food. I would definitely stay here again. | 5 | null |
Amazing breakfast, classic Courtyard Hotel
The breadth and quality of breakfast along with the incredible waitress was a highlight. | 4 | null |
Disappointed in the big apple!
Room too small for 3 adults. Breakfast room way too small for guests!
Surrounding neighborhood area dirty and felt unsafe.
Good service from friendly staff!
Good location for using train and metro!
Luggage left for day after checkout for tip only. | 3 | null |
Looks aren't everything
While the hotel with its modern features and attentive staff was excellent, the paper-thin walls and bumping music from my neighbors at 4:30 AM each weekend night was not. This hotel is most appropriate for the business travelers during the week. I'm from Chicago and even after having told this to the concierges, a couple of them made me feel like an idiot...and went a little overboard with the assistance, fighting for my attention. | 3 | null |
Great location, and great service.
I stayed at The Wellington for 6 nights during the first week of July. Though the rooms are a bit run down, and smallish, it was better than I was expecting. We were on the 7th floor which was fine. The street was busy, but because we were there during a heat wave, the noise from our air conditioner drowned out the street noise. Some of the pros of this hotel were the large flat screen TV, the soft bed, well working air conditioner, the location, free internet by registering on line, and the customer service. When we first arrived our shower head was not working, but this was fixed immediately. Any time we needed something, it was taken care of very quickly and kindly. I would stay again. And to repeat...the location is the best! | 3 | null |
Nothing special
Business hotel, with nothing special.
It's very big and honestly very sad, the furniture is old, it remembers the 70's.
The breakfast is close to the reception, in an open area, but is too big and too many people have to wait to take some hot dishes or a juice...
If you have to stay few days is ok, also because you are close the typical area of the Fisherman Wharf and also to the center of the city. | 3 | null |
Smelly washroom
My wife and I stayed 6 nights in this hotel. The front desk employees were friendly; but cannot deliver.
On our 3rd night, we noticed bad smell from the washroom. Informed the front desk the next morning and was told that they will send a technician to fix it. Came back in the evening and smell was still there. Informed the front desk and 15 minutes later a technician came. He told me there was a leak in the toilet bowl and he fixed it. The bad odour returned in the middle of the night.
The next morning we requested to change room. Front desk staff agreed and asked us to pack our luggages and their staff will transfer our luggages to another room. We went out after.
We came back in the evening and checked with front desk. What we were told was there was no arrangement for another room for us and our luggages were still in that smelly room.
We got transfered to another room half hour later.
I travelled around the world and this is the worst customer service I received.
They smiled at you, they greeted you; but when something went wrong - they cannot fix for you. | 2 | null |
A true gem!
The hotel staff did everything they could to make our stay more enjoyable - they all definitely went "above and beyond!" We stayed a week, enjoyed the wonderful complimentary breakfast, appreciated the excellent location within walking distance of public transportation, enjoyed daily housekeeping service, and really liked having a refrigerator, microwave and coffee maker in our suite. I have already recommended the Inn at the Opera to my friends and family, and will stay here again when we return to San Francisco. | 5 | null |
Hotel is half underground, NO elevator, NO business center... and Rocky the GM will try to jack your published rate!
This is simply a BIZARRE hotel in so many ways. First of all the building is sunk into the ground so the windows on that first floor are at car bumper level. That's right, you can inspect your vehicle's chassis if you park in front of your room's window. NO elevator for the upper levels either.
Rooms are dark wood. Old carpeting in some dank green shade. Bed was very comfortable however. Good towels for the bathroom and the flat screen was a new monster-sized version with plenty of channels.
However, I can't abide a liar like this sad little GM. As a Choice Hotels Diamond Member I've been around. Have a little litmus test I use on hotels I've never stayed at before to gauge their honesty. First confirm the published AAA rate with Choice, either verbally or online... then call the hotel directly. If the property quotes you a higher rate, then you simply tell them that they're mistaken as this is what you found the rate to be through your other sources. After all, they are the ones that gave these rates to Choice Reservations to begin with. About 90% of the time a hotel will say "that's our rate, sorry if I misquoted you", and you can then safely stay with them. Sometimes however they will fight you on the number and babble something like... "You'll have to make that online". This of course is NOT the case as Choice Hotels Privilege Members @ both the Diamond & Platinum Levels can make reservations through any channel. Online, phone, or walking through the front door.
Unfortunately this Rocky GM argued with me until he finally came to Jesus and acquiesced. Asked him why that was so very hard for him to do initially. No answer, but it shows you what type of person and what type of hotel you're dealing with here.
Silly design of this property coupled with a silly manager is a vote for never ever staying here. It's pretty simple really. AVOID! | 1 | null |
really liked it.
The guy on the counter was lovely and helpful with giving us directions. The room was nice... The only small issue we had was we never got a wake up call when we asked for one. But the ladies cleaning the room automatically changed the clock over for the end of daylight savings, so we weren't put out too much. Definitely recommending this place to other people. | 4 | null |
Ramada college visit with Daughter
Hotel is in terrible shape and needs to be updated. Bed was bumpy. Rugs were dirty. Elevators filthy. Restaurant not open as stated in reservation becuase of holiday. Parking lot in disrepair. Heat would not turn off. Air would not work. Several other guests opened their windows causing draperies to flair out the windows...classy touch. Blackout liner on dreperies had holes. Maid service inferior, trash was not emptied and bathroom sink not cleanec off No where near a 3 star!!!! | 2 | null |
Lovely Visit
I was able to stay at this hotel due to a conference. I had never been to Chicago before, and loved the location right on the river looking out on Navy Pier. The check in staff helped me with an issue, that made my stay even better! I used the concierge for Pizza recomendation (excellent) activity recommendation (perfect for the time I had available) and getting me back to the airport. Thank you!I | 5 | null |
Glad It's My Last Night!
I should have reviewed TA instead of Google about this hotel. I'm a Platinum Marriott member and I say select a different hotel! The location of the hotel is GREAT for New York but that's all I can share about the positives about this facility. My 5 day stay started out with poor service prior to reaching the hotel. I was lied to by the hotel staff about room assignment. My profile clearly states higher floors but they told me they were booked only to find out from another employee that was not the case and rooms on higher floors were available. Also told no upgrades were available but some how that was lie number two because the truth telling employee upgraded my room. I would post the good employee name but he may face backlash from absent leadership. Felt racially profiled at that point. Several other complaints followed and I was told all concerns would be reported to the management first thing in the morning since this was a late check in. Well this is day 4 and I have not heard anything from their management or absent leadership. Not only will I not stay at this location again I'm cancelling future Marriott stays at various locations even though I'm a platinum member. Hello Hilton time to build with a company who will respect me and my investment. I hope corporate Marriott will consider taking their name off of this hotel. | 2 | null |
Hotel in New York
Is not the best hotel, no luxuries, no WIFI in the bedroom, not fancy; BUT is not pricy at all, is in front of Penn Station (this is a GREAT advantage), is in a GREAT location (if u like more the lower side) you could walk from there to any place, and they clean bedrooms everyday. (my bedroom was always VERY clean) | 3 | null |
Nice but with a few quirks
We were traveling as a family of four and two dogs. We had no difficulties checking or having a place to part the car attached to a UHaul. The amenities were nice enough - breakfast was good and the evening snacks/drinks were nice.
It seemed like everyone with a pet in one area and it didn't seem enforced that people were not supposed to leave their pets alone.
I was concerned when we left that they were unable to give me a receipt. We had booked through Expedia and apparently they don't give receipts when someone books through a third party. That's the first time I have ever run into that even when booking through a third party.
They tried to convince me that that is what all Drury Inns do in a similar situation and that no hotels give receipts for third party bookings. Uh..doubtful.
The stay was nice enough and the hotel was clean and comfortable. The beds were comfy - not too soft or too firm. | 3 | null |
Great Location
My husband and I chose this hotel mainly because of its location. It is of a 5-minute walking distance to the Santa Fe Depot which is great. You can simply walk from this hotel to places including the Seaport Village, Gaslamp Quarters, etc. The hotel design is very classic (quite old-fashioned though). The hotel room is big, comfortable and quiet. We did not have problem sleeping at night. We were quite disappointed that this hotel only offered paid wifi access while the Starbucks at the nearby trolley station offers it free.
This hotel will give you a $5 beverage/food coupon each day you decline housekeeping. An excellent green idea. | 3 | null |
Great location, with some downsides
Great location and building. Certainly to remember. Rooms great, suites. Yet: breakfast very poor, and ony starting at 7am... weird hours. I guess more tuned toward vacationers. All in all, quite expensive for what you get. PS: check the lookout terrace, quite stunnig view 360 over Boston | 3 | null |
Nice hotel
Great location, very clean rooms, weird decor and high prices!
Didn't really care for the budda statue in our room and all the "lucky" numbers through the hallways.
Guest parking was outrageously expensive ($49+TAX) unless you have a hybrid vehicle.
Yes, they'll give you a nice discount if you drive a hybrid vehicle??? Go figure....
Wifi was free in the lobby but they charged $15 a night for in-room wi-fi.
Again, hotel guests have to go down to the lobby to get free internet service???
Glad we had a chance to stay here for a couple nights but we surely won't return to a W hotel. | 3 | null |
HORRIBLE SERVICE!!!
Called Baymont Inn after we got our luggage and was told shuttle would be there in 15min. We waited and waited. No shuttle. We called again after 25min and the lady at the hotel said she would radio the driver to let him know we were waiting. 35min - still no shuttle. 45min called again and front desk was accusing us of being in the wrong location when clearly we weren't as numerous other hotel shuttles have come and gone. An hour later we call again and finally the font desk claims that they can't reach the driver and to simply take a taxi to the hotel. By this time my mother and I were fuming! The taxi ride from the airport to the hotel cost $26. The hotel DID pay the taxi fare but it was simply ridiculous to leave us waiting for an hour. We asked to speak to a manager to file a complaint and the workers started talking in a language other than English and ignored us. I told her how rude it was for her to begin a conversation while I was speaking to her and she snapped back that she HEARD us. SO RUDE!!!! Nothing like getting in an agrument at 10pm after being on a 3hr flight and stranded in the airport for an hour. Front Desk Did not explain where the room was or where the elevator was - just basically threw the key on the counter.
Vending machine only had 2 options of soda. Coke or Sprite. No restaurant nearby.
However, the room and hotel are VERY CLEAN.
We decided to stay at LaQuinta on the way home and it was a much better hotel. Employees were so polite and you can walk to Ruby Tuesday's :) I WILL NEVER STAY AT BAYMONT AGAIN! | 2 | null |
Good location, service and no frills
My sister and I booked this hotel based on TA reviews for a brief, 24 hour trip to Hollywood. Manny at the front desk was very nice and welcoming. The room was very basic, no frills but adequate. The heating/AC unit in our room made an irritating noise all night, but the beds were comfortable. The hot breakfast was great and the valet called a taxi for us to get a ride back to Union Station. The hotel is convenient to a number of shopping and dining establishments at the Hollywood/Highland Mall and is only a half mile from the Walk of Fame, Grauman's Chinese Theatre, etc. Very convenient! | 4 | null |
Good Central Location
If you read previous reviews and go there knowing that there are protesters it's not so bad. I was able to check in early which when only in SF for a couple of days was great. I was told that the protesters would be there at 7am the following morning and they were. The front desk offered me a room away from the street but I didn't feel it necessary when i wanted to wake at 7am anyway for a hike. The protest went on for an hour and it was loud. It's an hour out of the day and you're staying in a nice hotel by Union Square so grin and bear it.
The room was very comfortable, nice linens and very comfortable pillows. The lighting was all energy efficient. My bathroom was small so the sink was in the room not the bathroom, weird but I got over it. Front desk staff were pleasant. Would stay there again. | 4 | null |
Great location without a car!
Stayed here this weekend for the Color Run/Girls Weekend starting from the Seattle Center. I have stayed at ALOT of Hamptons and we chose them because of the consistancy of the stay. I am not a hyper critical reviewer but I will review as a perfectionist. The PROS: The staff was fantastic all friendly and helpful. Had to book a king bed, but wanted two beds which they easily changed for me at no cost. Breakfast offering is always well rounded, the rooms are clean. Coffee available all day and cookies in the evening. The location is key here. We parked the car and never used it all weekend, we walked to the monorail took it to westlank and then walked to Pike Place. After the race sunday it was great to walk back to the hotel to clean up!! The CONS: the parking is interesting, unless you have a tiny car the garage was a challenge with our Crysler 300, we did alot of manuvering to get in a spot. At 9am the breakfast area was so busy we couldnt not find a table, maybe they can use another room as overflow like the Queen Anne room down the hall. Coffee is very weak in the room but plenty strong downstairs.(WA girls need strong coffee)
We didn have a horrible Saturday night sleep. There were party girls next door and right above us, called our room 3 times from 1-3am, above us I felt it was so loud they must be moving furniture and cussing in the halls. I called the front desk and they handled my angry call with care (sorry I had had enough) and must have dealt the them quickly but took another 30minutes to quiet. Having the race the next morning was tough. At checkout I talked to desk and were very understanding and gave me a room credit for my next stay and any hotel a well as free parking. Actually more then I expected.
If you are a very light sleeper I would request and inside room away from the street since we woke to a street argument Friday night as well. Overall, happy with our stay here. The hotel cant help what their guests do but they did handle it quickly. Would definately stay here again! | 4 | null |
Great little place to stay
we always stay at this hotel whenever we have an early flight out the next morning. This time, the breakfast was better than before, We park our car there during the time that we are gone away and have never had any problems. It's nothing spectacular but good enough for a short night's sleep. | 5 | null |
Should be 4 star but getting a 3 for management's treatment
Location is excellent. Right on Magnificent Mile with valet parking and entrances on 3 sides of the block. Beautiful facility and nice bar area. Accomodating to large conferences which makes the hotel very crowded. I beleive there were two large conferences going on the days we were there and the Chicago Marathon. Rooms are just average. Clean but small. Great view but otherwise, nothing special. Bathroom was ridiculously small and nothing better than a 2 star hotel. Even though the facility was nice, I have to mark down this hotel for how we were treated as guests. VERY disappointed in the management's treatment of the marathon runners. For an event that brings in 1/2 BILLION dollars & (Yes, that's what the local news reported) and is one out of the 5 top WORLD marathons, you would think the hotel would have bent over backwards to accomodate the marathon runners. Nope. 12 noon checkout, no exceptions. Didn't matter if you were a platinum member or not, they would charge you an additional $100 onto your bill if you stayed past noon. Imagine how disappointed we were to find out my husband would not be able to shower before we checked out. I guess enough runners were mad enough about this that management even offended us more by slipping a note under our door the night before reminding us the get our stuff out ny noon, or else. Another thing for this marathon weekend was that none of the typical platinum perks were offered-no morning coffee/continental breakfast and evening cocktails. EVERYTHING cost you extra. Won't return. Will take my business to a hotel that accomodates their guests. | 3 | null |
Clueless front desk.
A group of colleagues booked this hotel through our company during a snowstorm. Our office is in Manhattan, and we needed a core group of people to be able to get to work even if there were transportation issues. The problems started from the initial check-in and continued well after we checked out.
My co-worker and I stayed on a Tuesday night after we worked late. The rest of our group was checking in Wednesday. When the first of the Wednesday people went to check in, they gave him the same room - so he was able to get into our room, where all our things already were, because they gave him a key to the same room they'd given us the previous day. Of course, this meant when we got back that evening, our keys no longer worked.
Our boss had given the front desk a list of who was to be in each room, though all the rooms were booked on her corporate credit card. When the person who got into my room straightened out his situation and got a new room, they put his roommate into a third room and refused to believe him that he was supposed to be with the other guy.
BOTH of those two roommates ended up finding charges on their personal credit cards from the hotel, which had asked for their cards for incidentals. One was charged $680, and the other $300, even though our boss had taken care of the rooms on her card.
Despite the fact that the front desk had the list of our names, at least two members of the party were told there was no room for them when they went to check in. One had to have his boss call and say "This person in front of you holding his ID is person XYZ for room #x."
Another co-worker was asked by the desk for her card for incidentals, and something they said later struck her as odd. When she went back to double-check, they had indeed transferred the charges for all six rooms onto her personal card. Thankfully she was able to get it fixed at the time.
When I went to check out, I requested a receipt (for corporate verification purposes). The girl at the desk also tried to charge me $680 for my room's two nights. I told her it had been paid for already and another woman at the desk who seemed to know what was going on a little better showed her where on the bill it said it was already paid.
Overall, this hotel's front desk was severely lacking. They caused a number of headaches for my group during an already stressful week, and several co-workers are having to fight to get refunds to their credit cards. When they've gone over to dispute with the manager in person, they haven't gotten much help - the staff couldn't find the documentation, in one case.
The rooms were also in need of upgrade and somewhat dirty. | 1 | null |
Great location but just OK accomodation
I really want to like this hotel because it is wonderfully centrally located midtown, contains great history (its exterior having been a subject in paintings by Georgia O'Keefe) and is part of the Marriott brand. The rooms and elevators are typical NYC size/style - Not big. Most rooms do not have a view except for looking into the room of the building across the way. The concierage desk is incompetent (They could not answer any of my questions accurately). The first floor bar is generic. My second recent trip was as a Marriott reward member and specifically chosen for those perks but guess what - The lounge here is closed weekends! The front desk staff were pleasant, but always very busy/understaffed with long lines for checking in/out. Rooms were clean, but public areas not as much. Both visits were for special occasions (birthday and anniversary), neither which were acknowledged. The hotel is so average and underwhelming would only return if could obtain a special rate. | 2 | null |
We had some problems, but still a good value
We stayed in a double King suite. This layout was PERFECT for our family. It had two rooms, separated by french doors, with a King size bed and a flat screen tv in each room. The room was clean, smelled nice, and was supplied well. There wasn't great air flow with the french doors shut, but we could put the a/c on high while we were out during the day, and the whole place would be cool when we came back. We would then put our kids to bed, turn the a/c to low, shut the doors, and be able to watch tv and get on the internet and take time to wind down. When we would go to bed, we would open the french doors, and the temperature would be perfect all night. Here are the cons: The maintenance in this place was not great (my husband happens to do apartment maintenance for a living), and that caused some run down issues. Every morning there were some sort of ant, and sewer gnats in the shower. We just rinsed them away, and that was the end of it until the next morning. Judging from the cracks in the tiles, there was probably some mold behind the walls that were attracting them. Also, the locks/keycards were infuriating! We figured out the outside door pretty easily, we just had to put the card in and pull it out very slowly to get it to unlock. The door to our room was more difficult. We would normally need to put the card in several times, slow, fast, two times quickly.... We would just have to play around with it until it would work. The continental breakfast could have been pretty good..... except it wasn't. It had waffles, two kinds of cereal, bagels and toast, oatmeal, and biscuits and gravy. The gravy was not good, the toaster was broken and wouldn't stay down to toast anything.... But if you like waffles, raisin bran, or corn flakes. And if you do, you should get there early, or it will be gone. Housekeeping did pretty well, except for the last night. They only left one towel for a family of 4..... Which is not the end of the world. When we called the front desk, they said we were more than welcome to come pick some up. I just think that if they didn't put the towels in that they were supposed to, they should bring them to us. All that being said, it was still a very large, awesome room, for $67 a night. It served us very well, and I slept better than I ever did in one room with two double beds, and my two toddlers right next to us.They just need to put a little more into their maintenance. And the breakfast is a continental breakfast. It is what it is, and what I would normally expect. | 3 | null |
First Stay
To celebrate my husband's 40th birthday we stayed for one night in the main building. The valet service was efficient but I think the rest of the staff busy with other guests luggage so they could not help us out. The lobby is beautiful and just as expected. The room assigned was bigger than anticipated but non-view. The flatscreen was a bit small for such a big room. The bathroom amenities are nice and towels soft. The bathtub did have a bit of standing water but not really a big deal. We found the staff at the bell desk to be friendly and helpful. The food at Laurel Court very good but expensive. Try the Fairmont beer! We had dinner at the Tonga room which was fun but again drinks very expensive. Make sure you make reservations prior or you will not get in. When checking out I was disappointed with the front desk clerk. There was no asking how are stay was and there was some charges on the bill that shouldn't have been there. Overall it is a beautiful historic hotel but very pricey. | 3 | null |
Stay for the wireless internet... that's it
I stay at this hotel often - but only because I'm a Starwood junkie and this is the only Philadelphia airport Starwood property that has wireless internet in the rooms (important when you travel with an iPad and a mac air). It was great when it first opened, but has gone downhill fast.
Here are my main gripes:
1) The comforters are lumpy. All of the filling has migrated into piles, so huge sections have no fluff and then there will be a tall lump in another section. Not warm or comfortable.
2) I love that they have eco-friendly dispensers for shampoo and body wash in the shower. However, they choose to fill them with nasty blue paraben, phthalate, dye loaded products. Anybody who cares about environmentally friendly would be disappointed with this stuff inside the dispenser. Not to mention that I prefer to have a separate conditioner rather than an all-in-one - especially when staying in a property with very drying forced air heat.
3) They offer platinum members a free drink at the bar upon checkin. However, I've been visibly pregnant and now nursing for the last year. When I asked if I could have a cup of tea instead of a drink at the bar... the answer is flat now. Seriously?
The staff used to be really friendly and seem more empowered. However, most of the people that I recognize seem to be gone now.... replaced by staffers who seem to think that guests are an inconvenience for the hotel.
If it wasn't for the wireless, I'd never stay here again. Say it another way, when Starwood makes wireless available in ANY other airport property - I won't set foot in Aloft again. | 2 | null |
Very slick
NIce hotel, we were sharing an 18th floor room which wasn't huge but there was everything you needed. The reception staff were lovely and so helpful whenever we had a question for them.
We had a problem with our tea/coffee machine on the first day. We left a note asking for it to be cleaned where we spilled some tea, didn't appear to be done.
The brownies left for us on arrival were delicious, what a nice touch. I was a bit disappointed that as we had a Birthday we did not receive a little cake (think our party's other room/birthday must've got them both, boo!).
Only had breakfast on one day but it was delicious and good value for 12 dollars.
The hotel is in a great location, near the stations for trains and buses and so near to Times Square. Would definitely recommend to anyone visiting NYC. | 4 | null |
Maybe an ok 3 star - not more
This hotel is such a disappointment. The rooms are ok, we have a Corner Queen with a great bed, nice bathroom but it's not a five star room experience, rather a 3 star+. The view is ok but not super impressive. The location is great, no doubt about it.
Ok, hotel itself is nothing special at all and I've stayed at a quite a few. Now we have the service - hallelujah, TOTAL FAIL. Don't expect anything more than the ordinary. The staff is nice but not trained in a five star fashion, rather a two star.
Check in: I arrived by time for check in and had asked for a high floor room. I was told it was going to take an hour so I said ok. After 30 minutes i was told it was going to take 2 hours so I skipped the high floor. My girlfriend (who hade made the reservation) arrived in the evening. She was told the room was already occupied and then there was that little, but still clear, hint that maybe she was a call girl. No one said that but the way she was treated was to hear discriminating (here we have a woman who has travelled the world and never has experienced anything like that)
Getting an adapter: I had forgotten an adapter and asked for one. They were all occupied by guests I was told but "soon" I would get one. I had a board meeting and needed computer as well as mobile (which I explained) and needed power. If it was urgent I was asked to walk five blocks to buy one (It was snowstorm in NY this day) After two hours and several calls still no adapter. I was now running out of battery and had to stop the conf call. I was upset now and called back but no reaction. When I 15 min later was furious, called and asked them to send someone "to buy 20 adapters for the hotel and I pay for them" it was some action. First when I offered myself to buy for the hotel I got an adapter. Wow, what a five star treatment.......I was calm and really nice up until then.
The remote: After having to stop the board meeting due to no power I thought I watch some tv. does the remote work? Of course not.......and remember we're talking about a five star hotel
The hotel manager: I called the hotel manager but he didn't seem to care at all to be honest.
The James is a hotel that can charge high prices just because their location. I can never ever recommend anyone to stay here unless you need to get really upset. It's an ok hotel but for the same money you can have a really really nice experience somewhere else | 1 | null |
Good, but not clean
Hi,
Good location for anyone visiting the Medical Center, does offer free shuttle rides every half an hour in the morning then every hour in the afternoon. However, the thing is that the carpet was very dirty and sticky! Bed and pillows were clean and comfortable. Yet can't believe how old and dirty was the carpet. Staff was friendly and nice.
Breakfast was a joke! I wish I didn't prepay for it. | 3 | null |
VILE!
I stayed at this hotel 2 years ago and have never got over it. Having visited NY last month, staying in the superb Hotel Park South I felt compelled to write a review. This hotel is atrocious, the staff are rude, aggressive and totally disorganised. The rooms were disgusting, upon arrival we were faced with dirty, unmade beds, filthy carpets, wet used towels heaped on the floor and as for the bathroom, dont go there, urghh! How they get away with it I dont know, the management should be ashamed of themselves. Oh, I nearly forgot to add that the Westminster Dog Show being held in Madison Square Gdns, hence the hotel was full of dogs and their owners, which resulted in dog wee and poo in the reception area, corridors and lifts, honestly I'm not exaggerating. Do not stay here, ever! | 1 | null |
Rude staff and don't care attitude to complaints
I have delayed posting this review despite the fact that we stayed at the New Yorker at the beginning of June 2012 because I thought it was fair to allow the hotel to address our various complaints first. We only finally achieved a vaguely satisfactory settlement on 11th September 2012 and only then after the tour operators had become directly involved so I do not feel it at all unreasonable that I should set out in detail the problems we encountered to warn others.
We travelled as a family with two teenage children and stayed there for five nights. My husband is very seriously disabled and we had gone to a lot of trouble to ensure that the room would be suitable for us and would accommodate the hoist he needs to be able to be put into bed and to use the bathroom.
The first problem was that, despite having been assured before we booked that there was a three inch gap between the bottom of our bed and the floor to allow the hoist to be used there wasn’t. In other words he was potentially stuck in his wheelchair until we went home. As he can’t move and is at risk of pressure sores this was a very serious issue. All the beds in the hotel are apparently the same and it has not been totally clear whether the fault lay with Kuoni, the tour operators, or the hotel but the New Yorker has not exactly behaved proactively about making amends since we got back.
I eventually suggested a rollaway bed which was provided quickly and efficiently by the head of housekeeping and duty manager who were both charming and prompt. But this was not a great start and it was only my suggestion which gave us a solution to what would otherwise have been an appalling problem. It also meant that we were not able to sleep together whilst we were away and the space to move around in the room was much restricted by the rollaway bed.
The wheel in shower room smelled of damp and the hotel itself looks shabby in parts. I woke up with a number of bites every morning and I notice that another reviewer made the same complaint about a stay at about the same time. Subsequently the hotel produced a bed bug report showing no infestation but it begs the question of what was biting me.
There are no safety/security boxes in the rooms meaning a wait at the front desk every time I wanted to access the box.
There is a major issue also with the front desk and the staff there. There was nearly always a queue at Reception to check in/access security boxes. I waited up to ten minutes to get access to my box and another ten minutes to return my passport. The behaviour of some of the front desk staff was curt and surly although some were very pleasant. One however by the name of Samira (as I subsequently discovered) was the rudest person I have ever met in a public service position. She was offhand and brusque with me telling me to “Get in line” if I wanted to access my security box. Whilst I was waiting (ten minutes) I saw her wave back a group waiting to check in as they were coming forward, barking “Get back I’ll call you when I’m ready”. No please or pleasantry. An elderly Japanese lady was trying to get some attention and she shouted at her to get back to the end of the line nearly yelling “Nobody is going to help you. Wait your turn!”
I was eventually assisted by another member of the front desk and when I was alone with her I asked if this person always behaved like that. I was told – amidst nervous giggling- “I don’t want to comment” but I did establish what her name was which I wouldn’t otherwise have known because she wasn’t wearing a name badge.
I saw the Duty Manager and complained and he said he would attend to it or words to that effect. As I was leaving speaking to him Samira gazed at me in a disrespectful and hostile manner. She did this again when I saw her the next day when she was again not wearing her name badge. In fact I never saw her wear the badge.
I set out all of the above complaints in a letter to Mrs. Lima the owner and operator of the hotel with my feedback form. I included my contact details but it was only when I took it up through Ramada that I was contacted by the hotel. It was however confirmed that Mrs. Lima had had my original letter but nothing had been done about it. Emails about all of this went forward and back for a long time resulting in the hotel offering - to start with - some free of charge accomodation "on our next stay". I pointed out we were not going to be visting them again even if we returned to New York so this was changed to one night's refund for rudeness and inconvenience but with a denial of any blame in respect of the bed problem. I was however told some time ago by the Guest Services Manager that Samira is one of their most highly decorated staff members!! I note that unflattering comments have also been made about her by other recent reviewers.
Our very helpful travel agent then did her best to help and as a result of this a further offer appeared to have been made by the front of house manager Matt Slippoy.I emailed him about the offer on 4th September 2012 The email was not even acknowledged let alone answered. A final settlement has now been reached but via Kuoni with no direct word from the hotel.
Good things are the location and Coopers Tavern which is excellent but if you have any kind of special needs or just want consistently courteous service from the front staff, let alone if you expect legitimate complaints to be resolved quickly then avoid this place like the plague | 1 | null |
Terrible hotel
Sun Bright Hotel is the most terrible hotel I have ever seen. It's just like a prison. The rooms are so tiny. You can hear people of the whole floor chatting or sneering. Yes, trust your eyes, the "whole floor". And the building is very dirty. I believe even a prison is better than it. | 1 | null |
the lady messed up my reservation and then my credit card got over charged breakfast was good wish there Was more fruit
My room was ok and cleaned the king bed was not as comfortable as i likedthey messed up my reservation and i was not able to get the discount i was promised then my money was still not returned after i was over charged for the room. | 2 | null |
Cigarette smell
We've stayed at this hotel for 1 night, and we've gotten a very affordable price for it. The hotel is at a great & safe location. Downtown San Antonio is about 10-15 miles away, and it's right next to the IH-10 highway. Inside the room, it's very quiet as long as the AC is off. We've picked a non-smoking room, however, the room smelled cigarette smoke all over. Although they were really clean, the sheets/blankets on the bed smelled cigarette. The room, bathroom were all very clean. Who ever stayed previously in this particular "non-smoking room" definitely did not obey the hotel's rules, and had smoked cigarette inside. That was very disrespectful of them for the hotel, and to the other future guests. Because of this cigarette smell inside the non-smoking room, we're giving it a 2-star rating. | 2 | null |
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