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Worst hotel experience of my life!
I have stayed at hundreds of hotels (including many 1-star) and have never wrote a bad review or even felt compelled to do so until this experience. There was a drug deal going on as we checked in and there were drug baggies all over the parking lot and grass of the hotel. We had to leave in the middle of the night after the people in the next room were trying to forcefully enter our room. There is a club in the hotel which resulted in alot of people all over the place making a lot of noise. Before we fled we were not able to sleep at all and we were exhausted. We had to drive back home and then drive back to Baltimore again the next morning. The staff are like robots and could care less. When we left, there were police on site at the hotel as it was completely out of control. There were also prostitutes entering a room. I still cannot believe this hotel is a Best Western and I would never have expected this as the reviews were relatively good and the photos (the lobby and pool) were nice and are realistic. Do not stay here! | 1 | null |
Look elsewhere
The location in Chinatown is great, but it's the only good thing about this hotel. It would be ok if it cost 10$/night, but it doesn't. Look elsewhere.
The rooms are very small, and you can hear anything what your neighbors do. Wifi doesn't work properly. Shared bathrooms are dirty. | 1 | null |
Beautiful accomodations, and helpful service
This hotel has all the amenities one would expect of a convention center destination. In addition, the service personnel were very helpful in all respects. Of particular note was assistance from a front desk attendant (Leon) who was able to adjust a reservation to extend beyond and through an overbooked mid-week day during a peak period in order to avoid having to relocation to another room, or possibly hotel. | 4 | null |
Fair Stay
The room was clean, the bed was a bit hard like sleeping on a table. Wasn't a bad stay except for the morons fighting in the parking lot at 2 - 3 am. | 3 | null |
Great Hotel, Great Location
My wife and I have just returned from a 4-night stay at the Hotel Chandler and were very pleased with our choice. We, like most people, look at reviews when choosing a hotel and often wonder if what we are reading gives a totally true picture, but having stayed at this hotel we can now readily endorse everything that people have said.
The hotel is in a great location on E31St., equi-distant between Fifth Avenue and Madison, so if you want a cab to go up town it's just a moments walk to the corner of E31St & Madison, and returning, the cab can drop you on the corner of E31St & Fifth which again is just a few moments walk from the hotel. Perfect!
If you want to walk rather than take a cab then again the hotel is within easy walking distance of many attractions.
Our room was smallish, (not unusual in NYC), but had all that we needed, quietness, (apart from a nosiy air-conditioning unit), a very comfortable bed, and was nicely furnished. We've stayed in NYC on many occasions and this was certainly one of the quietess rooms we've stayed in. The room was situated on the 4th floor in the middle of the hotel so there was no view but our priority was a quiet room and that's what we got.
Important point: there is some extension work being carried out next door so there is a possibility that some rooms could be affected by noise - best ask when booking/checking in.
The staff at the front desk and the bell boys were all very friendly and helpful, which is important in any hotel and made our stay more enjoyable - nothing was too much trouble for them.
The hotel had some nice little touches such as internet access in the lobby so we were able to check-in online and print our boarding passes for our flight home. There is also free tea/coffee and iced water available 24/7 in the lobby.
One slight negative, but of no real importance to us, is that we found the small cocktail bar dark and univiting. We thought we'd give it a try one night but only stayed for one quick drink before going off into town. The bar has no atmosphere and didn't appear to attract many customers. | 5 | null |
Great check in
Great check in experience late night in Houston, Sheen was working the front desk
and expedited my check in after my online booking of reservation had not worked.
She honored the online rate and got me the same room for a great low price !
She is definitely management material !
JJ | 5 | null |
just nasty
hotel was just nasty an not clean at all smell like an old furneral home staff rude an not helpful at all | 1 | null |
Over Priced for the Service Received. Don't Pay w/cash they dbl charge.
We held a Corner Room for $339.00 (1 night 8/18/12) room 901. "No Toilet Paper" Seriously ! The bathroom door latch was broke... we had to jam a towel in the door and use a trash can to hold it shut ?$339 ? . But that's not the worst of it. We used a debit card to hold the $100 deposit required for check in. We checked out paying cash amount of $389.00. The $100 was to be returned on debit card. Well, we now find out by going on our checking account (overdrawn) that the Hotel took $489 out of my checking acct. They are holding it Hostage up to 30 days. WE PAID CASH!!! We called Ken (Manager) and his reply was it's policy to hold the full amount of the room and deposit . So for a month I pay double for the room. He stated it was in the small fine print when we checked-in. It should be Verbally said to the guest !!! Not everyone has an extra $489 to give to the Casino for an extra month. Plus waiting an hour for the elevator on Saturday to get to the 9th floor was awful. I DO NOT RECOMMEND THIS HOTEL. If you stay there take toilet paper and a door knob. Far from good customer service I want my $489 | 1 | null |
Intimate feel in a huge city
We booked three rooms at Morgans for 6 nights for a family Thanksgiving and were very impressed. The intimate size made you feel like a VIP guest, and the efficient, friendly and international staff gave it the feeling of a European boutique hotel. The entrance is difficult to locate the first time, without imposing signage or number, but once found, adds to the intimacy and feeling of exclusivity. The restaurant was under renovation, so the generous and fresh complimentary continental breakfast was on the 19th floor penthouse, but that was a charming, rambling space with a spiral staircase, lovely seating venues and great views. One of our rooms, #502, had a great upholstered window seat overlooking Madison Avenue, which was the best view of our 3 rooms, and which I would request next time. Loved the very comfortable platform bed, the super soft sheets and down comforter. The bathroom products were superior to the point that I would consider finding the brand online to purchase. The mini-fridge was very convenient and we used it to chill wine and cheese that we purchased at the grocery next door. Very conveniently located in the city, but not in a loud neighborhood whatsoever. The only thing I wished is that it were a block or two closer to a subway station, but that in no way detracted from our getting around town. We booked a package rate for our trip some months ahead and received a very attractive rate for such a top shelf hotel. Highly recommend! | 5 | null |
weekend meeting in chicago
had a very pleasant stay at The Drake this past weekend.Room was large and well appointed with good amenities.Unbeilavable location just off the best area of Michigan Avenue so best shopping and great restaurants.
Best person there - Carlos - the doorman - first class and really knew how to get us around
lounge enterttainment on Fri/Sat night super | 4 | null |
Try to avoid
Based on other websites, I stayed at this property during a busy holiday weekend when there weren't many other affordable options in the area. Those positive reviews are extremely misleading. The number one item of concern is the noise around this place. The nearby interstate traffic plus local traffic noise is just horrendous. Very difficult to sleep especially if the staff places you close to the loudest end near the highway and intersection when other rooms may be available. If you are stuck here, you will need ear plugs to have any chance at all of sleeping. The rooms themselves have not been completely renovated since Rodeway took over. The beds are old. The bathrooms are very unappealing with old tubs partially peeling and nasty caulking around them. Sink features are in disrepair. The air conditioning worked though the unit was needing cleaning. The few dollars you might save by trying to stay here are just not worth it. | 1 | null |
This hotel is Whole Package
I travel extensively for business and this hotel is the Whole Package.
The staff is fantastic. Shaila at the front desk, Mandy the Concierge, and Debbie & Claudia who manage Sales are all very professional, kind and interested in making your visits most enjoyable. The hotel management will look you up at the Wednesday Mgr Reception. Nice! They care.
Within walking distance are plenty of restaurants of all star ratings and cuisines so no need to drive. The River Oaks area has a great neighborhood feel and a small park is across the street from the hotel.
This is the best central location to access all highways heading any direction around Houston.
All the amenities and decor are very nice quality and nightly rates are reasonable.
This is the best place to stay in Houston and I look forward to my next visit.
Darin E. | 5 | null |
Great hotel great location
I treated myself to a weekend trip to New York for Mother's Day and stayed at this hotel. Great location on the upper west side, a block from the park, across the street from the Natural History Museum and near great restaurants, delis, etc. The room was perfect and although the bathroom was recently renovated and the tile was beautiful, they do need to do a little work on the plumbing as the drain in the bathtub was slow and the shower water pressure was low (related?). The staff was very nice and they let me check in early (I took a redeye) when I thought I was only dropping off my bag because my room was ready, which was heaven and let me take a much needed nap (the bed was really comfortable!)! Highly recommend this hotel. | 4 | null |
Friendly staff, distressed & depressing building
Note to fellow Platinum members: no lounge, no proper suites, no pool.
Stayed here for a week. When I checked in, asked if I had been upgraded as is standard practice with platinum members. Was told that yes I had indeed been upgraded. I was quite disappointed to open the door to a small and cramped room on the 12th (top) floor with a view of the National Christian Church. I called downstairs to let them know there was a mistake with the room as I didn't receive my upgrade and was told that a WINDOW TO THE OUTSIDE WORLD is an UPGRADED (premium) room. What insanity. Never have I seen such a thing in my life (and this coming from a person who spends an average of 200+ nights a year in hotels, mostly SPG properties). My only option was to get a bigger room, but with windows facing the inside of the hotel, quite a dismal option. That said, the small room itself was clean and well maintained. Excellent bed. Excellent bathroom.
Had I known what the rooms were like I would have picked another Westin, perhaps the Georgetown Westin. If you pay anything over $150 for this place you're getting ripped off. Better to spend your money at a 'lower' hotel like the Four Points and get a better room.
The lobby/atrium is very, very dated. The food in the restaurant is decent but VERY overpriced. You're better off to go to a nearby restaurant.
Front desk, doormen, porters and maids are all very friendly and professional.
It took us about 40 minutes to walk from the hotel to the Capitol, 30 minutes to the Museum of Natural History. | 2 | null |
Cowboys vs Eagles guys trip
I and some friends of mine just went to Philly for the Cowboys vs. Eagles football game. I was told to stay in the downtown area so that we could walk to anywhere we wanted. After doing extensive hotel research of the downtown area there is no bargain to stay in the area. Since my buddy travels often for work he used his hotel points so we didn't have to pay for the hotel. First of all don't let the lobby area fool you with how nice it is compared to the rest of the building. Looks can be deceiving and in this instance looks were deceiving. I had read most of the reviews on here before we decided to go ahead and book a room at this hotel and as usual with reviews you have to take each one with a grain of salt. Majority of the ones that I read that were negative were for the most part true. I am just glad that we were given a room on the second floor because the elevator looked as if it could only hold 2 people at best. As we got to the second floor and began to walk down the hallway which is about as wide as the aisle in an airplane we noticed the floor had ripples in it. It ran through my head hmm I wonder when this floor is going to collapse. When we got to our room the floor was the same way, the bathroom floor was about 2 inches higher than the bedroom floor. Then we all began for the search for the thermostat because it was a little warm in the room and with 5 guys we needed to keep it cool. Well then I remembered reading a few reviews of not all the rooms have a thermostat in them...who knows why, so our temperature was being controlled by someone else. Luckily you were able to open the windows and that the weather was cool so we were able to solve that problem. But with that being said we got to listen to the noise coming from the alley. In our room we also had a roach trap which that is something always nice to see in a $120 a night hotel room. The "desk chair" looked like they found it on the street in front of a cafe in France. So if you are here for business and need to do any work on a computer bring your own chair. For some reason we had two separate rooms and so of course only one room had a television in it. Can you imagine 5 guys sharing a queen size bed to watch t.v.? The only thing our room had going for it was the renovated bathroom which had been updated very nicely. Well the toilet was crammed in the corner and it was a tight squeeze, there was about as much room to enjoy a morning passing as there is in a port-a-can. Now as for the shower went for some reason someone decided to purchase a shower curtain that was a few inches too short so some (a lot) of water ran onto the bathroom floor. The only way I would suggest this hotel to anyone is if you know for a fact you will have a room with a thermostat, will only be sleeping in the room, and if its a guys trip. If you have any other business being in Philadelphia pay more money to stay at a nicer hotel! | 2 | null |
Not recommended except as a last resort option only
My finance and I had a late night flight rescheduled to the next morning, so rather than try to leave the airport to find anything distant we went here, since the location is by far the most convenient.
However, considering we checked in around midnight and would be leaving by 7am, the room price was sky-high, especially for its poor quality. It had dim lighting, a view of nothing but the lobby, the fire alarm flickered brightly all night, the AC was broken (making the room far too hot), the toiletries were all strangely located at the mini-bar instead of the bathroom, and the shower setup (no stall, just a curtain and at the same level as the floor) was odd. Plus despite paying several hundred dollars, no breakfast provided!
The upsides were the location, the ability to pass through security directly into the airport, a quiet room, and the staff service was above average. | 2 | null |
Amazing!
The beautiful grounds and salt water swimming pool will make you feel like you are on a tropical getaway. Free drinks and snacks everyday during happy hour! Amazing free breakfast with lots of healthy options!
I stayed here for 6 days and I wish I could stay longer. There are a few minor problems, like the tvs are really old and not many channels. But really, you won't care once you see how beautiful this place is. | 5 | null |
No Internet
I stayed in this hotel for 3 nights (6/20 to 6/22/2012), service was Ok.. Room service were so so. Only thing that I did not like is They did not have WiFi. They were keep telling me about different crap. No wifi access.. had to buy special deal from Verizon. Not really happy with it. I was there on business trip but got stuck. | 3 | null |
Great little place-fabulous staff
This was a great hotel. The staff was fabulous, the room very clean, the location awesome. Can't say enough about how great this hotel was to stay at. Will definitely stay there again. | 5 | null |
Service is Horriable
This hotel is outdated and the service is horriable. Management is rude and always to busy to assist you. I do not recommend anyone staying there. The business center printer never works and you never can speak to a manager. The furniture is falling apart in the rooms and the rooms are dingy my room had a used a condem in the restroom, and management did nothing. Management is horriable the location accross from them is Courtyard they have wonderful service and less expensive | 1 | null |
Smells Terrible like a smokey bar room
When I checked in to this hotel, the smell of smoke was so overwhelming, I should have turned around and gone home. I had pre paid, unfortuneately. I love marriotts, normally, and this was equal to a motel 6, except for the cost! No coffee offered in the lobby on a Sunday morning, no extra's at all. The view out of our window was apartments, the shabby low rent type. I was extremely disappointed as you can surely tell! Oh, did I mention that I am a smoker and even though, the stink was nauseating. BTW this was a Marriotts Courtyard Hotel, but there was NO courtyard. The residence inn across the lake looks like a courtyard but is actually a Residence Inn. My Bad for sure! | 1 | null |
Wonderful location and Price
I booked my room online over two weeks before my visit and got a fab rate. The rooms
are quite large and comfy. Huge desk and huge mirror very handy.
There is a free internet cafe in the basement. Great location to see all the sites.
No restaurant, but has a door to connect to the one next door. Staff was very helpful. | 4 | null |
Has it all, location, location, location
They have a handy shuttle bus that can take you to the airport or the subway...only 2 stops to the aquarium. Don't try to walk it, no sidewalks and busy traffic. Good pool, exercise area, and restaurant (expensive). Very helpful staff, advising where to go, how to get there, best deals. The people make the place!
The parking is an issue---$40/day for valet parking, $30/day for self park. To save money take the T. | 5 | null |
Nice Hotel, Good Location, No Complaints
We booked through Hotwire, so we didn't know where we were staying until after we paid, but honestly have no complaints.
The hotel is near enough to Times Square that we could walk to and from the theatre (Newsies was AWESOME), but far enough that it's quiet and safe. We walked to the High Line, too, but ended up cabbing back from SoHo.
The hotel is clean, comfortable and basically everything one would expect from a hotel. We actually wanted to spend more time in the room, as the bed was so soft, but had to get up early to catch our bus.
No complaints! | 4 | null |
Overpriced
While the Four Seasons was generally a nice property, as to be expected, it lacked any real character and was WELL overpriced for what it offered.
Our initial room wasn't cleaned and so we had to return to the lobby and wait for another. While I'm not usually too picky about this type of thing, we didn't appreciate the condescending attitude of the front desk when we brought up the issue.
When we checked-out, there were several charges added to our bill (movies, I believe) that we hadn't ordered. And because we checked-out in a hurry without reviewing the bill (a mistake on our end), we had no recourse for rectifying the issue. The callousness with which it was handled almost made us feel like this was a common practice.
Overall: if you want a luxury property with luxury service, stay somewhere else. | 1 | null |
Great Service - Wonderful Stay!
My wife and I visited Chicago for the first time this past week. We can't say enough good things about our experience in Chicago...The people were just great, so friendly...people actually stopped to ask us if we needed help finding anything and similar experiences throughout our stay. This was also the case with the Courtyard Marriot near micacle mile on St. Claire. The staff was just so friendly, extremely helpful and most accommodating. My wife and I are from upstate New York...we've been to NYC a few times and a fair amount of other locations but
we have to say that Chicago possibly the best city in terms of the people, the architecture, the places, the food, the history. Our room was on the 15th floor with a few of the Chicago skyline, could not see Lake Michigan from our room - but no matter the view was still high rise rich. The bed was really confortable... we like to get a work out in the morning and we found the excerise room to be just what we needed. We did not try the hotel restaurant...as there were just so many placed in Chicago that we wanted to try...but we will say that room service was wonderful. My wife ordered oatmeal with fruit and raved about it I ordered and egg bacon and cheese on an english muffing and it tasted far beyond anything you get in the fast food places...and to my surprise there were two of them there! which I enjoyed! not sure if that was a mistake or not. If you need a cab, the staff is right there to summon one, and we got really nice Cadilac Escalades..big shiny black and spacious and we just felt safe and special in these...and the rates did not seem crazy hit...we spent like $25 to go to the other side of town.. well worth it.
One incredible thing we noticed as we had our window cracked open a pinch was this mourthwatering caramel flavor wafting around our area...there is this wonderful popcorn shop, not just any shot and shoot me for forgetting the name, but they have many flavors of popcorn
and there is always a line of people to get int though it moves fast...we were recommended to try the Chicago mix whichi is two kinds of popcorn mixed together, cheese and warm carmel and buttery and absolutely to die for! Well so what a great time - we would do it all again and make the Courtyard Marriout our place to call home while in Chicago. :) | 5 | null |
excellent staff and price
we have been coming here for many years and they have always been very helpful and the price is great.Barb and Cathy are always so friendly and know us by name. the breakfast is very good and the staff is great is keeping the place clean. | 5 | null |
In desperate need of a refurbishment
I stayed here for one night in July 2012. The first room I was allocated was not ready when I entered the room which had remnants of the previous occupier evident. I called the front desk and I had to go all the way back down to the lobby with all my luggage to get a key to another room then all the way back up to another room, once again with all my luggage (and no offer of assistance). The room was small and there was a smell of sewerage coming from the bathroom every now and then. As my stay was just for one night, I closed the bathroom door instead of asking to change rooms once again. The beds are very firm and the pillows are quite small and way too soft. There was also a noise coming from the air-conditioning unit throughout the night. Hence, I didn't sleep very well that night. This place is in dire need of a refurbishment. The staff at the front desk always appeared stressed and not very happy. Overall I was disappointed with my stay here. | 2 | null |
Clean and Okay location but very cramped and noisy
The GEM was clean and a 10 minute walk from Times Square - but the room I had (104) was very cramped (had a hard time even sitting in the desk), and it was located next to both the front desk and the stairs, I could hear customers, phones ringing and the heavy door to the stairs slamming throughout the stay. It was cheap, and clean but I'd rather stay somewhere else next time I'm in Manhattan | 2 | null |
It's a NO!
My husband checked into this hotel a day earlier than me, the text he sent me was "OMG, this place is disgusting". This hotel was on the list of his company's NYC hotels but after this stay he has told the travel department to remove it IMMEDIATELY.
While he was checking in the receptionist rang housekeeping and asked if room 902 was ready, it obviously wasn't because she checked my husband into room 210. The kitchen fan vents INTO room 210! The room reeked of cooked foods from 9 am until 2am!!! The carpet was grungy, bathroom was dismal and the water pressure was pathetic. The hair dryer worked for 4 minutes before it over-heated and it was another 20 minutes before I could use it again! We left after my first and my husband's second night.
The hotel is situated in a very, very convenient location - that is pretty much the only good thing I can say about it.
Right next door to the hotel is a club, so on Friday and Saturday nights you are fighting your way through drunks loitering the sidewalk to the front door of the hotel.
There is no security to speak of, as I was waiting to check out, a woman asked the receptionist if a MR X was in the hotel. The receptionist not only answered in the affirmative after looking up his name on the computer but supplied the woman the room number AND told her to go right up!
Staff was unhelpful and indifferent. This was definitely a case of "you get what you pay for". We left and opted to pay 4X more at the Trump Tower at Columbus Circle. | 1 | null |
Do Not Distrub means it's okay to call
On a recent stay at this hotel, I was lazy on Sunday morning, getting ready slowly. The Do Not Distrub sign was on the door as I wanted to take my time. About 10 AM, the phone rang, but I couldn't get to it in time. I proceeded to get ready, and about, 10:30 AM the phone rang again. It was the front desk asking if housekeeping could come in the room. I asked them to wait 45 minutes. Note: checkout time is noon. As soon as I hung up the phone, it rang again, and this time, it was housekeeping asking to enter the room. I again asked them to wait 45 mintues. I didn't leave a tip.
This hotel is nice and clean, and the bed was comfortable. I ate at the restaurant the previous night, and the meal was delicious, but overpriced. Also, there is a $20 a night parking fee. If the staff had not be so over-eager to get me out of the room, I would have been satisfied with the hotel. I travel consistently for business, and this is the first hotel to call about housekeeping before noon. | 2 | null |
Good location
The hotel was nice, but nothing stood out as spectacular. It is what I would expect for an overpriced hotel in a city. That being said, the location of this hotel is excellent. It is easily accessible from the airport via the T if that is the way you want to go. The T stop is only a block away and will take you to almost every site you may want to see. Buy the weekly pass...it's worth it if you are staying even a few days. Being connected to the two malls is nice. | 4 | null |
fantastic stay at the court
just got back from staying at the amsterdam court hotel with my grandson (early december) could nt fault the place the location was just as stones through from time square and broadway to say the staff were fantastic would be an understatement we cant thank them enough for helping us have a great time we only booked a double room but got a room with two double beds (thanks) just want to wish you all a merry christmas ps hoped you liked the flowers from john and jonny newcastle england | 5 | null |
ABSOLUTELY DISGUSTING CUSTOMER SERVICE.
Front desk told me to go [--] myself.
Plain and simple.
Never ever stay at this hotel. | 1 | null |
Not up to snuff
We just returned from our overnight stay at the Trump Tower Chicago. The hubby and I have been going a million miles in the opposite direction and really needed a luxury treat. I cashed in some of my United miles for what was originally a one night stay at the Elysian. With the buyout of that property I was informed by Preferred Hotel Groups that they replaced this with a stay at the Trump Tower. Would not have been my fist pick..the location of the Elysian along with the fireplaces & balconies for all rooms is what appealed to me. Yesterday we checked into the Trump after 3pm, the welcome & check in was all very nice with a friendly staff. One miss- hot towel welcome with 90 + degree weather they did however provide us each with a bottle of cold trump water. We were provide keys to our room and escorted to the elevator. We stayed in room 2316- and had a lovely view of...a half empty building and the roof of a parking lot. As we checked the room out (and the room is nicely appointed) we noticed clearly that these rooms are not maintained the way they should be for this property. The mirror hanging above the desk was crooked. The bathroom had used dental floss left on the shower floor-so gross! All the tables, books and lamps were dusty and this was visible to the naked eye. Trying to plan our night, we were deciding between room service or an existing reservation nearby. This is when we noticed there was no room service menu. I checked the drawers & closets and on the shelf in the closet was able to find the breakfast room service menu that housekeeping clearly did not set out (oops). I then called the front desk to request a meme and they promised to send one up right away. Flash forward 30 minutes and we are still waiting..I called down again, received an apology with a mention that they would call food services directly. Almost 60 minutes later we still have not had any follow up. I go down to the front desk to inquire (they don't keep any of this there by the way) and the reception person noted in my room profile the times I called and noted that it had been far to long. She picked up the phone to call food services and explained that I was at the front desk inquiring on the menu. This is when I was told a menu was on the way up (as I was standing there). Once I returned to the room, my husband confirmed no- it did not arrive. Almost an additional 20 minutes later- the doorbell rings with the menu. At this point we have decided to go with our dinner plans outside of the hotel. I locked our doorbell to note that we did not want to be disturbed and another 20 minutes later the phone rings to let us know that food services is outside our door...thinking how nice they must have sent up a treat to apologize. Surprise- no treat! There was another person waiting to deliver the same menu. Clearly not a big deal..but we did not want to be bothered and it appears that they have some communication issues. Another 20 minutes goes by and the phone rings again, this time food services wants to ensure we have the menu. I replied that yes, the last delivery would have made menu delivery #2 and she laughed. No offense, but not the appropriate way to respond in my opinion. I did let her know that we did not want to be disturbed and that while I appreciated the follow up, if they could kindly not call again. The hotel bed comfy, the noise level non-existent. This morning taking a shower and when I went to open the shower cap box- it was empty..REALLY?? I then noticed that the sewing kit box appears to be manhandled and used. To be honest it made me wonder if someone had used this and thrown out the box..then someone retrieved it from the trash and refilled the contents. So, what I will say is that this establishment was clearly NOT up to snuff with the competition. Small trivial details to some...but whenI think about all those United miles I used for this stay..I really felt like I got the the very short end of the stick. Many other hotels in the Chicago area that strive to deliver consistent results for their guests experience. Sorry Mr. Trump- we will not be back. | 2 | null |
Everything Costs Extra, Nothing Included with Price of Room
We recently stayed 3 nights at the Palacio del Rio. The room was pretty nice, but nothing to write home about. There was no free wifi available in the rooms, you have to go to the lobby and it is a pain.... Basic cable is available in the rooms. The fridge in the room is not big enough to put much in, maybe 3 20oz bottles. Everything is overpriced. You can't even make a local call on the room telephone without being charged for it. I was not aware of the parking issue when I booked the hotel, I figured there would be somewhere to park my vehicle and it would be included with my reservation, wrong. Valet parking is $35 a day, or self park down the street for $22 a day. We paid extra for the river view room and personally, I dont think it was worth and extra $45 a day. We were on the 11th floor and you couldn't really see anything going on on the riverwalk. You can lean over and see the river and thats about it. The room service was rediculously expensive, $7 for a pb&j sandwich on the kids menu, plus a 20% charge. Ridiculous. After paying almost $600 for 3 nights, we still checked out with an additional $300 charge for parking and room upgrade. We did valet instead of self park. We will not be staying here again. | 2 | null |
Lovely weekend getaway spot
This is a very nice hotel with a turn-of-the-century feel. The staff were very helpful and pleasant, especially the young men at the door who helped with our bags and promptly called for taxis. The location was ok, a few blocks up the hill from Pioneer Square where most of the action is. Our complaints are the apparent lack of a fan in the bathroom and the pillows were too soft and thin. Other than that it was a wonderful stay and we would return. | 4 | null |
Terrible Experience
All I can say is terrible! I am an Airline Sales Rep and travel quite often but this is the worst experience ever! They didn't have a small store to get a bottle of water so I was told to go to the bar but they didn't have any bottle of water. The elevator was out of service and I had to carry my suitcase to my room. The toilet was clogged and the room was dirty. The knob of the closet was broken...all are dated. The staff was not friendly and did not even ask how my stay was. So I did not feel it was worth to let them know. This was my first time but last time. I will try to avoid all Crowne Plaza Hotel as much as possible. | 1 | null |
Excellent front desk staff, special thank you to Mr. Eremis, limited TV channels!
I stayed 3 times at this hotel. Very nice staff, they give me big rooms cause I am a Marriott platinum member. I enjoyed my stay as the rooms are clean, roomy & the AC/Heating system is very good. I thank Mr. Eremis, the night shift gentleman at the front desk who really felt with me when he noticed how tired & frustrated I am when I checked in. He almost saved me from getting sick & more depressed in a very polite, professional & kind way. I will recommend this hotel to others for a short stay since they don't have a microwave in their rooms & the TV channels are very limited, around 17 channels, won't do for a long stay. Location is very good. Entertaining & safe area. Mr. Michael, the front desk manager is an excellent gentleman too & really works hard to make sure that everything is fine along with his efficient team. | 4 | null |
Nice conference hotel
The hotel is rather new so the condition is excellent. The rooms are nicely laid out and tastefully decorated. The staff was friendly and accommodating. Meeting facilities were very nice. The only negative was that there should have been closer attention to detail in the cleanliness of the room and two mornings the water in the shower was barely warm. | 4 | null |
Average+ Business Hotel
I stayed here on a recent visit to Charlotte. The hotel is conveniently located for business in the heart of the downtown. The staff was friendly and helpful, the internet service was very fast (and free) and the room was clean & roomy, with a good work area and comfortable bed. Someone else noted a funny smell in their room and I have to agree. I had difficulty cooling off the room enough to sleep soundly but that is a common problem. The electrical outlet at the desk was broken - one plug was jammed and the other just didn't work. Luckily I discovered this before my laptop went dead. No serious complaints. A little better than average. | 3 | null |
You going to be shocked
After we got in the room, room did not clean yet. So we asked another room.
Room was so tiny and dirty, no views. Washroom also.
All of facilities are old and dirty.
Only one good thing is close to time square | 1 | null |
Quiet
Personell are great and responsive. There are several eating places within walking distance. Motel was surely a great place in its hayday but currently is in need of the renovations that are taking place. Wifi worked great-we had excellent signal in our room. Excellent location for truck drivers with truck parking or shuttle to and from the local repair shops. There are no alarm clocks in the room but they have a wake up call service and fridge and microwave in the room. If you're looking for a fancy place-this is not the one but if you are looking to get some rest at a reasonable price without all the frills this is a pretty good choice. | 3 | null |
Smelly place
I was really disapointed with this hotel. The 1st room they gave me smelled mildew, I asked for another one. The second was not better, they sprayed some kind of cheap perfume to mask the mildew smell...On top of that I had to go back to the reception and wait in line to get my key card for the second room. Will definitlely not return | 2 | null |
A comfortable stay
Beautiful decor, friendly staff, comfy bed (would hope the pillows to be firmer though) and great location. Traveled with my mom and had booked their suite for 4 nights. Especially impressed with the spacious room layout (2 walk-in closets plus a powder room!). Love the room details - modern, cozy, chic and yet not overly decorative - living up to my expectations for both the hotel and Seattle the city.
Although they're very helpful and nice, the valet parking/bell boy team is a bit on the slow side (at most times understaffed). Every morning I had to wait at least 10 min for my car to be pulled up.Reminder to future guests: bring your own toothbrushes and slippers. Haven't used any meal or other services during my stay so can't give any comments on that. The restaurant by the lobby seemed pretty nice and hip though. | 4 | null |
Room 101
I recently stayed at the Wyndham Blake Chicago for business. My company had used a 3rd party for the booking, there were 3 rooms booked under my name. I arrived around 8pm and upon check-in was given room 101. I was told it was on the 1st floor - interesting since we are not in Europe I knew that would be street level, or not very far from that. The front desk clerk said I would have to take the elevator to the 2nd floor and then take a flight of stairs down to my room. I believe my comment was "are you serious?!?". Response: "Yes that is the room reserved for you". I asked if it was safe. I was told "it is a lovely room". Too tired to argue I went to the dungeon I had been banished to by the Hotel Gods. The room was in fact lovely, newly redone, clean, etc. Aside from its location which was HORRENDOUS,I thought this is ok. Looking out the window, the view was an ally, the room is about 10 feet off of street level, dumpsters right below the window and a lovely lamppost, complete with planters and a gigantic light right at the center of the window. The blackout curtains do their best to shield the light however, there is a bright frame formed by the space between the wall and the curtain. I could live with that, I live in NYC, there is seldom total darkness or complete silence for that matter. The fact that someone could climb up the lamppost to get to the room, using the dumpster and the planters, wasn't something I really understood until I walked around back in the morning. I went to dinner-nothing in the Hotel and nothing really good close to the hotel. Returned and went to sleep. At 4:13am the garbage trucks began emptying the dumpsters. Needless to say that was ongoing. After almost loosing my mind from the noise for 3 hours, I got up and checked out. When asked how my stay was, I was very descriptive. The front desk clerks, to their credit, did feel bad, saying yeah, those are bad rooms... Really!?! My colleagues were on the 5th & 8th floors not facing the ally, I'm sure had a different experience (BTW I was not the last to check in, Mr. 8th floor got there at 10pm, so clearly there were other rooms). Had I not said something about the rooms location at check in, I would not be annoyed. I should have made a bigger deal about it upfront, lesson learned. The Hotel should never give that room or any other room at that level unless the people are fully aware that they will have a sleepless night!! Use the room as a courtesy room, shame on you for charging almost $200. I wasn't expecting The Four Seasons, having said that it doesn't matter. The purpose of a hotel is to be comfortable away from home... Well that's not where I live. | 2 | null |
Great staff,poor value
Had better experience on prior stays. Rooms in need of updating. Expected a nicer room for the price($199) at almost double the cost of the majority of airport hotels in the area. Was given a ground floor room adjacent to the parking lot even though there were numerous other options available. Noise from the parking lot was an issue throughout the night.
Service has always been very good. The pool is very nice, especially for families. Overall was disappointed for the money spent and will try different hotels in the area on next visit. The staff was attentive to issues but in this price range I expect it to be right the first time. | 3 | null |
Excellent hospitality
We've been for only 3 days. When we checked in at the lobby, they also found my notice about higher floor room possible and gave us on 19th. Good view on one part of the city. Important remark : on the card key was written : "walk in like you own the place" !!! And they really felt that way !!!
Great in accomodation and hospitality and they solved every possible question we might had.
Just a block away from Union square and a bit further from PIER 39 (about $10-14 with taxi). Walgreens was just on the corner of the street.
Keep in mind that .....in summer months, San Fransisco is facing ......winter : no more than 50-55 F in the morning and barely 65-70 later on.So, be prepared.
The only disadvantage of the hotel, is that I didn't know beforehand the extra fees and taxes that are not included on the price (which were at about $24 per night). They had just made the reservation and not charged my credit card. They charged us on the day of checking out !!! There were several emails just the time before arriving with additional information also. Very helpful and descriptive.
I strongly recommend it !!! | 5 | null |
Don't be fooled by so called location!
Even the name is false. This location is a few blocks from Times Square and there are no "rooms with a view"! Unless of course you consider the tops of other buildings a view. The check in associates were boarderline rude and either provided incorrect information or just did not know what they were doing. This is the 2nd time I have had a bad experience with a Fairfield property. If you consider 8 NYC blocks a short walk then this property is close to Penn Station. | 1 | null |
Central Location
Just spent two nights in LA and the JW Marriot was a nice fit. The hotel appears to be only a few years old and certainly in great condition. The staff was very friendly and accomodating. So much so that they opened the house store after hours to get me some Aspirins after I asked them where the nearest convenience store was. I also found the rooms well appointed and the towels were soft and body friendly. I would recommend staying there just don't walk more than a couple of blocks away as the terrain changes drastically with the homeless, graffitti, and trash. | 4 | null |
Beware!!!
Our travel agent booked this for us as part of a cruise package. We parked our car here for the week, and they shuttled us back and forth to the cruise port. The staff was great - friendly & professional. The property is a dump. There was a red (bloodstain?) on the drapes. The mattress had a huge dip in the center. It was obvious that the bed was broken. The rooms are not sound proofed. The train and the police sirens kept us awake all night. There was a fight downstairs. (Could explain the bloodstain). There was black mold in the vent in the bathroom. The shuttle van smelled like a decomposing corpse. The shuttle that picked us up from the cruise port was one hour late (because it was broken down, not the fault of the driver)!! Overall horrible experience. We travel often, and will never again stay at a Holiday Inn. | 1 | null |
Not as good as it used to be.....
We have stayed in the Colonnade twice before, and given stellar reviews. This time, however, we felt the rooms and service have gone down. Front of the house employees are still fantastic, but housekeeping was poor at best. We stayed for six days and our room was never cleaned. All they did was make the bed and empty the trash! The room simply was never cleaned! Not the tub, the sink, the floors, nope, nothing. The items in the room are getting worn as well.....stains, bruises, peeling, etc. The location is still fantastic and room service does not disappoint. | 3 | null |
Very Nice Stay
A couple of us went up to DC for the weekend and stayed here. I must say, very NICE...
The bed and rooms where really nice. I def would come back here however there are so many other nice hotels in DC I would have to check them out as well. | 4 | null |
Needs Work
I stayed here on either end of a flight because of an early departure and late arrival. The first room, on the ground floor, had a terrible smell. In retrospect, I wish I'd gone back and changed it, but usually, even rooms that have been smoked in improve in several hours' time. This one was foul and stayed that way all night. I even woke in the middle of the night and my lungs felt cruddy, so maybe there was a mold problem. Also, the bathtub was full of hair.
Having pre-paid my return trip, I was stuck. But I phoned while on my trip and told them of my experience in Room 141. On the return, I was in Room 341. Much better. I would advise anyone to ask for the 3rd floor, which probably have always been non-smoking rooms. The ones downstairs were probably converted to N/S somewhere along the line, but still stink.
The beds are comfortable and the place is safe with decent staff. I'd still look elsewhere for my next stay. | 2 | null |
Paper Thin Walls . . . but I still love Kimpton.
I'm a Kimpton InTouch member and love all of the perks. I love the Kimpton vibe - trendy and cool. Hotel Allegro is in a great location for theatergoers and the price is right for downtown Chicago. My only complaint is the paper thin walls. Top to bottom, side to side, the walls are really thin! You can hear conversations and televisions, all at normal auditory levels. Thankfully Kimpton guests are normal and courteous so a disastrous night was averted , but things could have been very different had we had noisier neighbors. Also, for comparison purposes, I do prefer Kimpton's Hotel Monaco Chicago. It's really hard to beat Monaco's window seats! | 3 | null |
Chicago South Loop Hotel
My son got married in Chicago. Most of the guest were from out of town. Parking was an issue. This hotel provided free parking to guests. The hotel service was excellent and the accomodations were more than adequate. The family thought this was an excellent choice. | 4 | null |
Trendy, yes, but with something lacking...
I stayed in the Clift for a couple of nights on a business trip. The hotel is well located in the city, being around 40 minutes from the airport and not much more than a 30 minute taxi ride to the extremes of everywhere else.
The hotel is not well signposted on the street, so it does give a nice impression of being a 'cool' place. When I arrived the bar was absolutely buzzing. I thought it would take ages to get a beer, but the staff were friendly and efficient and within a couple on minutes I was drinking a cool Anchor Steam, which was well deserved after my 16 hours of flying. The check in was swift and baggage brought to the room very promptly.
The room itself was a resonable size and I had in inside room given to me, which I guess would be quiter than a room facing Geary Street, which is quite busy with traffic.
The room itself is quite trendy looking, but it's really a facade of new paint over old fixtures and fitting, same applied to the bathroom. Nothing wrong with it, it's just this is a hotel that has been repainted, rather than fully renovated. | 4 | null |
Every basic need for decent price.
We paid top $ 150 night for four nights but it was high season. Able to enjoy smoking suite with really nice space. Full kitchen with all the basics. Seperate bedroom so I can sleep In!!
Small living room that enabled us to have two friends to visit. Modern size bath with my favorite- shelves to put all our bath stuff. Checked in on Sunday and clerk was one of the best I have ever dealt with. Helped us to find several places we wanted to go. There is adequate gym and decent pool .I even enjoyed seeing others dogs as I was missing mine.
My only complaint we had to leave and go other place our last night in town as they were booked! | 5 | null |
Headhouse Tower
Did a Sat. night stay, got a great prepaid Marriott Rewards Members rate directly thru Marriott website. The hotel is huge, modern, clean and at a perfect downtown location. When Marriott emails Rewards Members virtual concierge reminders for upcoming stays, I requested a room in the adjacent Headhouse Tower based on other TA reviews. Staff was friendly at check in, and we were informed that we had received a room in Tower. You take an escalator up 1 level and then walk across a catwalk. King room was HUGE, and according to the Marriott maintenance people working on my floor was twice the size of a king room in the regular building. Everything in Tower was brand new, even the hallway carpet smelled new. Room was spotless, 15 foot ceilings with a separate living room area with sofa, chairs and coffee table. Bed and bathroom were both great.
Plenty of good restaurants in area (stay away from the chains and try Marmont Steakhouse), and one of the parking valet guys even told us what street to walk down for our dinner reservation, since he thought it was safer. Everyone on TA says parking is way too expensive, go to centralparking.com and print out coupon. Garage 2 blocks from Marriott (up the street from Loews Hotel) was only $5 for overnight weekend valet parking with coupon.
I will stay here again in future. | 4 | null |
a great place to stay
Overall great experience from very quiet and clean to super customer service. Great location, very easy to travel to downtown. I would definitely stay here again. | 5 | null |
Takes so much of the stress out of my trips!
I have stayed at the ZaZa several times with family and alone. Each time they made my trip so much easier and relieved so much stress. I have been going through cancer treatment for over two years and when possible if I can (usually) find a great deal at the ZaZa that's where I stay. I have stayed in quite a few different hotels on my frequent Houston visits and fell in love with the ZaZa when I found it. The staff is so kind and helpful and go out of their way to help in any way possible. On one trip we received bad news and the dining manager spent time talking to my husband and made him feel at home and we now have a very kind new friend. I don't know of any hotel that goes that far out of their way to help. The hotel itself has the most beautiful rooms, amazing bathrooms, spectacular views with elegant furnishings. You'll also get amazing service, a great nights sleep on a comfy fluffy bed, always clean surroundings, and for those really stressful times the spa is amazing. If you need a place to really relax after really bad days I wouldn't recommend any other hotel. | 5 | null |
Very Comfortable, Great Location
Loved everything about this hotel! We stayed for almost a week and would choose to stay here again. The room was small but just fine for us; it was very comfortable, clean and nicely decorated. The beds and pillows were very comfortable, we both got great sleep! The bathroom was well stocked (Wish I knew where I could buy the organic shampoo and conditioner - even they were great).
I would highly recommend this hotel! | 5 | null |
Run Down Shack of a "Hotel"
This place is a shack. A fair description would be a run down apartment with very thin walls, it felt like we were trying to sleep outside. On top of that it was like a maze, we had trouble getting to out room almost every time. The only thing decent was the lobby which looked like it was recently remodeled, but other than that, everything else looked like it was stuck in the 80's. I am highly disappointed and will not be staying here ever again. On top of that it was pretty expensive even though we used the Living Social deal. | 1 | null |
Great Rooms with no Internet
I have spent the past 6 weeks living here at the Candlewood suites and I will be checking out and going home at the end of next week, making for a total stay of just under two months.
First, the hotel complex is only two years old, so everything is new and clean. I stayed in their smallest "economy" sized room. The room was very clean, nice flat screen TV, good small kitchenette with pots, pans, dishes, etc all included. Full sized refrigerator, two burner stove, microwave, and even a dishwasher. The bed and linens were extremely comfortable, I am actually going to look at the mattress tag because I am now considering buying a new mattress because this one was so comfortable.
My only real problem with this hotel was the wireless internet connection. The wireless internet connection is absolutely TERRIBLE. I am staying in Jacksonville for company training, so I am doing a lot of work on my computer from my room, A fast and reliable internet connection is essential for me. The speed comes and goes, but on average, I could never get a speed above 1.5 kbps (average cable internet is around 8 to 10 kbps). It is simply unacceptable. The internet connection is sub-contracted out to a company called "Wondering Wi-Fi" and I tried on numerous occasions to get tech support to fix the problem. But it was never resolved.
I would have given this hotel a perfect 5 star rating, however the internet is too big an issue for me. If you don't have any need for a good internet connection, Candlewood suites is otherwise a fantastic place to say for an extended time. | 3 | null |
Good price, excellent location, nice people
This hotel is very well situated, at the border of Little Italy (to be avoided, gigantic tourist trap), Chinatown and the chic boutiques and restaurants of Soho. There is a nearby subway station (you hear the subway and you feel the vibrations in the rooms).
The rooms are okay, reasonably sized, there is free coffee and tea, the bathroom is good, with perfectly working appliances and hot water at all times, and you find a small coffee shop, an ATM and a cosy lobby within the hotel.
The staff is very friendly and helpful.
Room rates are reasonable for New York, but do not forget the State Tax, the City Tax, the Occupancy Tax !
This hotel can be recommended without any restriction. | 5 | null |
Good looks on the outside, bad service on the inside
I wish I could write a positive review about the Sorrento, given the fact that I always try to stay in special, non-chain hotels when travelling to support local businesses.
The Sorrento is definitely a very beautiful building with a lot of historical charm and class. The Hunt Club and the fireplace lounge are great places to hang out and have a drink or dinner. I also found the bed super-comfortable and cozy. However, there were a couple of things that made the stay not as pleasant as expected when staying in a luxury(?) hotel.
First, the room had a really awkward and strange smell - a mixture of old cigarette smoke, mould and something else I was not able to identify. I attributed this to the age of the hotel and since I left the windows open most of the time, I did not bother to complain or ask to change the room.
Housekeeping had massive challenges in keeping the room tidy. Here a couple of examples: Returning late afternoon on my second day, the room was not cleaned and I had to call the front desk to actually send somebody up. The bathtub was dirty when I got there and was not cleaned until the third day. Toilet paper was not replaced and bed sheets were not changed as promised. While packing my things I found a cleaning rag as a "souvenir" in my suitcase (interesting place to put, makes me wonder what else they put there...)
Unfortunately, I also noticed a general lack of professional friendliness and courtesy among the staff, especially the front desk and the concierges. Generally no greetings when leaving or entering the hotel and when I asked for a complimentary drop-off at the Pike Place Market area, the concierge in charge was very hesitant to grant me the service and suggested that I should walk (Excuse me???). The check-out was the worst experience. No "Thank you for staying with us.", no "Do you need somebody to help you with your bags?", not even a "Good-bye", just a " Here is your receipt." from the person in charge.
Most of these things probably would not bother me as much in a cheap trucker motel, but in a hotel like this, it is a big disappointment. Definitely some potential for improvement. | 2 | null |
wonderful .... and in San Diego too!
The Dana in San Diego might be a bit pricey, but after a day at Sea World with 2 kids, it was a welcome haven with the most wonderful beds......... we got a ground floor 1 bdrm suite with a mini kitchen, large tiled bath and a patio that opened out to a large grassy area and a bay.
At 10pm we were told by the front desk (helpful and friendly) to go out our patio and watch the fireworks from Sea World. They were awesome. Close to Sea world, wonderful pool and jaccuzi overlooking the harbor and a great indoor/outdoor restaurant. This and the Coronado are the only hotels for us in this city. | 5 | null |
Comfortable Hotel
Nice, clean Hotel in a good location. Friendly staff. I recommend you request a high floor facing the courtyard as the street side canbe noisey especially on a lower floor. Internet is slow. Breakfast food is poorly prepared. | 3 | null |
Perfect Location
Nice location on Walnut Street in Philly. My daughter and her friend had a great weekend shopping and dining in Philly while staying at the Holiday Inn Express Philadelphia Midtown. I used my priority rewards points so room was free. Clean, personable staff would recommend as a place to stay. | 5 | null |
A tale of two hotels
Staying at the Handlery seems to be a mixed experience. If you have a premier room you get everything. If you arrive with a travel agent voucher then it's a different story. We got a double double. That is two beds squeezed into a very small room. It was in the"historic"part of the hotel. They use historic as a description when they should be using badly maintained. This included no curtains in the room just wooden Venetian blinds covering a window which looked directly over to other rooms. No view at all. The paintwork was scuffed and the door of the bathroom did not close properly. Though the room was clean it had a very tired look. Definitely the worst we stayed in on our trip in California. The corridors were very dark and felt very unsafe late at night.
Worst of all though was having to listen to the two bell men sarcastically complain in our hearing about a small tip one had received, from a leaving customer. I have never experienced such an attitude before and they did not seem to mind that their conversation was being overheard. I have watched the Handlery's videos on their web site. Perhaps that's where they got their attitude from. Someone should tell them that tips come with good service, and have to be earned. Someone should also point out to the owners and staff that they are there for the benefit of the customer ,not visa versa | 2 | null |
Fix my bathtub!!
I stayed at this hotel arriving on 11/8/12 and departing on 11/10/12. We noticed our shower was draining very slowly we notified the front desk. Someone tried to fix it once and the water drained even slower. Once again we told the front desk and we were told they would fix the problem. I told them if the problem could not be fixed we would like to be moved to another room. When we woke on 11/10/12 to shower before our flight departure, my wife took a shower and not only was the water not draining but the water level was actually starting to rise. When i informed the desk of the problem AGAIN, i was informed the people in the room next to me were also having problems with their shower----go figure!! Needless to say, i was very disgusted with this hotel and the way we were treated. Stay somewhere else!!!! | 1 | null |
Excellent service, great place
We traveled to Philadelphia in order to attend the convention of our company, for which we stayed in the hotel's facilities distinguished Conwell Inn, located in Historic Temple University, we enjoyed excellent service, very good attention, the rooms are comfortable and well maintained, all property is well maintained and have very good attention, the staff are young university treated us very friendly.
Returning to Philadelphia, we would return to sure Conwell Inn at Historic Temple University. | 5 | null |
Hudson not so chic
Tiny rooms and not great service but great location. sitting on the loo and you hit the wall in front of you - not sure guys would fit in. Feels a bit tight as a room. Avoid the street rooms as noisy traffic through the night - even for a city! | 3 | null |
Bed Bugs- HoliDont
Has a 1 day lay over decided to try out this Holiday Inn. WOW was that a mistake.. This hotel was horrible. I do this in every hotel I stay at specially with the bed bug thing we've been hearing about. So I check the mattress and the head board b/c that is where these bugs are known to be found. WOW did I find bugs. I called down and reported this problem to the Manager on Duty and it took them over 30 minutes to respond so I to come to them. I pointed out to them and it seemed like they really didn't care it's like they are use to it. The manager looked @ another person in a suit and said to him "ANOTHER ROOM" how many rooms do you have like this? So we got another room on a different floor and Guess what??? This room had them too. So at this point I was like WTF. I was very upset and wanted to check out ASAP and go some where else. I was making conversation with an associate as I was waiting for the shuttle. The associate from the hotel said to me that this kind of thing happens all the time. They said that "The owners are @ fought, they don't want to fix the problem they just to put a band aide on it." Theses Indian owners just care about the money coming in and don't care about fixing the issues around the hotel." Shame on you owners,shame on you.. this is why I will no longer stay with you though I am a very loyal guest to IHG.. If you are in the O'hare are DO NOT STAY @ THE HOLIDAY INN ON CUMBERLAND, STAY @ THE ROSEMONT, THE ONE WITH HARRY CARRY'S TAVERN.. MUCH BETTER HOTEL. YOU WONT BE DISAPPOINTED. I will be posting the video from my experience on all sites just to make everyone aware.. | 1 | null |
Great service at Sanctuary Hotel; but pricey
Service is what shines at this small boutique hotel on 47th. I chose on location to my business meetings but was equally impressed with attention received. Keep in mind this is a very pricey hotel ($$$$). Room was small, but this is NYC, but well laid out, very clean. Breakfast and Equinox passes are a nice-to-have option.
Wish their valet parking deal with the parking garage across the street was better, though (only $2 off with validation). Wireless wasn't fast enough at times, so that could be better especially when working. TV channels were limited, but I wasn't there to watch television, so I did not really mind.
Overall, a good experience. | 4 | null |
Location Location Location... The James
We just got back from Chicago and stay at The James located on Ontario. We were two blocks from Michigan Ave (Mag. Mile) and in the center of top of the line resaurants and close to the "EL" The hotel was within a reasonal walk to the navy pier (about 20-30 minutes).. we stopped to shop and eat to and from.
The staff at the hotel were all great. very helpful. We arrived early and needed two beds in the room, they were pleasantly accommodaiting and everytime we asked questions at the front desk we were treated with respect. They would greet us in the morning on our way out , asking if we needed any directions or assistance, and welcomed us back at night asking if we had a good day. The rooms were very clean and roomy. I was traveling with a teenager, no matter what condition he left it in the AM, when we got back the room was orderly and for the turn down service he got two treats each night. We had a problem with the TV controller one night, called up and within two minute someone was at our door came in and fixed it within minutes. The conciege was knowledgable about the area and had great ideas for local tours and restaurants and were very helpful at making reservations and giving us directs..
Over all this is a great place to stay. | 5 | null |
Not good; avoid!
My wife and I normally stay at the Comfort Inn around Hotel Circle area, which we had found to be good enough for our needs; unfortunately, they were booked up, so we decided to stay here, as we wanted to be in the Hotel Circle area
Let me state that the personnel were always very polite and tried their best to be helpful, but they did seem overwhelmed and swamped.
First, the parking area was a bit difficult because it was kinda narrow depending on where other cars were parked ("legally"). Elevators and stairs are really not placed that well and if you are on the second floor (all rooms are on the second floor), may not be able to "go around" to the other side. Good part: Parking is free.
On checking in, had to wait a while as the one clerk was busy. I later came back for hot water for some tea rather than wait for the room coffee maker; the hot water container was practically empty and not hot enough for the tea, so I wound back up in my room again.
The room was small, desk not overly placed properly and of course, made the room seem much smaller. Room was clean. Free-wifi which I used; need a little something more secured than the Logon id and password of Guest!
A/C was good.
Next morning, breakfast was ... let's say the room was jammed, and they seemed to be out of everything and needed constant refilling by the one person that was servicing the entire area. You could tell that she was just completely swamped with all the work, but she still kept a cheerful disposition and did her best under an extremely busy situation. Making waffles? Good luck! We were behind someone waiting for the one waffle maker, and decided to give up. When we left 20 minutes later, he was next in line for the waffle maker! They were out of eggs and sausages, with eggs coming in about 5 minutes and the greasy sausages 12 minutes later. Pastries and Danish were also in short supply and as soon as they were brought out, it was practically gone. Yogurt was good, didn't see any fruits. Coffee, OJ and fruit juices - fine when it wasn't running out. Let's just say that we kinda gave up on how long the wait was, as well as the food itself.
When I checked out, the line was long with only one clerk and had to wait again for about 10 minutes, primarily to get a receipt that we had already paid.
This caused us to be about an hour late at our next place that we were going to; not a big deal, but ...
All in all, I see this motel as an old motel that needs a lot of work to get up to an acceptable status. Not good place for $100 a night motel.
One good point - close to freeway, zoo, downtown. | 2 | null |
The good and the bad.
I wanted to point out the best front desk clerk that you have at this motel. He is kind, intelligent, and just very helpful. He thinks of everything. And you can tell he is genuine. I have talked to several of the other people staying here and they say he is their favorite also. His name is Dennis. He deserves some kind of recognition. We have been here for two weeks so far. I wish your hotel was one that gave a free night for keeping up with one's own room. Everyday but one I cleaned, changed linen, emptied trash, etc. One day I had maids do it and they never changed linens on the bed they only made it and the entire reason I had them do it was for fresh linens. Grounds are nice. Only this motel seems to be too easy on people smoking pot in their rooms, most places the police would have been called. It was on 3rd shift that it was mentioned to the desk clerk and he told the people he could spray the hall but that was all he could do. And they let kids run and make too much noise.Except Dennis was polite to the kids but did not allow it. He had a great way of saying it to. | 4 | null |
My new favorite DC hotel
We loved it. Everything. Location, staff, room, neighborhood, & price all surpassed our expectations. We feel like we just "Big Leagued" DC. I don't know what else to tell you. Enjoy!
Abu, Carlos & David you guys are the best. Thank you. | 5 | null |
Unimpressed
We just spent last weekend at the Hotel Indigo Chicago, I was disappointed. I have stayed in several other Indigo hotels and enjoyed those stays but this hotel isn't on the same par. They seem to have lost track of all minor room maintenance, dirty walls, bath fixtures poorly attached and bath fans that didn't work.
The hotel is in a great location and we did have a very large room (as opposed to other reports we heard). The view however wasn't exactly deluxe (see attached).
Too many other good options, won't use this one again. | 3 | null |
Excellent service
We stayed at this hotel recently and were very impressed by the value, location, cleanliness, and in particular the service from all of the staff we dealt with. We were there for five nights and were made to feel right at home. Its just a five minute walk from Hollywood Bvd but far enough away to get away from the busy strip. Its also just around the corner from the Hollywood Bowl (5 minute walk) and a very short cab ride to Universal Studios. We were given a room at the back of the hotel overlooking the pool and it was really quiet. The hotel appears to have been recently renovated and is really nice. The pool is small but nice and there's plenty of lounge chairs and shady areas to get out of the heat. We would gladly stay at this hotel again. | 5 | null |
Hit or Miss
This hotel is an okay choice, but I feel there are better around the same price point in the area. The rooms open to the outdoors (neither a plus or minus for me), and the decor and furniture is kind of dated (the giant tube television in the middle of the room layout made the room feel even older). The wireless was extremely slow. The shower could also use a non-slip mat. These were the few things that come to mind that can be easily fixed. Other than that I enjoyed my stay. I received a nice greeting upon check-in, and experienced no issues during my stay. | 3 | null |
Your very own hotel suite at an affordable price in the heart of NYC
We booked a luxury King one bedroom suite at the Kimberly Hotel. The price was comparable with other hotels in the same area, but we got more than just a hotel room - our suite included a bedroom with huge (american king size - way bigger than UK king size) bed with a large flat screen TV and walk in wardrobe as well as a large dresser and side tables - plenty of storage for everything - as well as a good size balcony, a separate and very comfortable living room which included a large sofa, a desk and chair, a dining table and two chairs, a coffee table and a large flat screen TV, a large marble tiled bathroom with his and hers sink unit, huge bath with over bath 'rain' shower, and a vestibule area which included a little sink unit, microwave, coffee maker and fridge. There was also a coat cupboard. There was also every amenity you could need - two powerful hairdryers, an electric shoe polisher, an iron and ironing board, and even an umbrella. Even though it is in the heart of midtown, it was incredibly quiet and peaceful - the hotel was fully booked whilst we were there but we never heard a peep from any other guests so maybe due to excellent sound proofing? Handy hint #1 - which we picked up as a hint from other trip advisor reviews - there is a bar up on the Penthouse floor of the hotel so avoid a room on the 30th floor as this is directly beneath the bar and therefore apparently noisy! We were on the 21st floor and it was wonderfully quiet. Handy hint #2 - there was no milk included in the free coffee and tea making facilities - if you go out of the hotel and turn right, there's a little shop a few yards up where you can buy small bottles of fresh milk as well as individual tea bags, coffee etc. The only thing our room lacked - the universal truth of every hotel I've ever stayed in - was sufficient coat hangers! So bring a few extra if like me you like to hang everything up. (To be fair the staff at the Kimberly was so obliging that I think if I had asked for extra hangers, they would have provided them!). We found everyone at the hotel - from the receptionists to the concierge to the doormen and housekeeping people - to be delightful, friendly and helpful. Handy hint #3 - there is a business centre down in the lobby (it's just a couple of computers with printers) - very useful for finding your way around New York on foot - we went onto Google Maps, put in details of the hotel and the place we wanted to visit, and printed off a map which we could then follow whilst out walking. We also used the computers to find out local information, book tickets etc. - you could also do all of this through the concierge if you are not confident on the computer. Handy hint #4 - for an authentic and reasonably priced american breakfast there's an American Diner right next door to the hotel - very good for food - we had breakfast there a few times and also one night had burger and fries, also very good.
In terms of location, this is a fantastic hotel - we walked easily to all of the following: Trump Plaza, Tiffanys, Bloomingdales, Saks, Radio City Theatre, Central Park, FAO Schwarz, Macys, Rockefeller Center (Top Of The Rock), Empire State Building, Grand Central Station, Times Square, Hard Rock Cafe, St. Patricks Cathedral. It's surrounded by plenty of bars, restaurants and shops and it was great not to have to spend a fortune on taxis or get the subway.
Our top recommendations in terms of what to see: If you are there over the December period, (1) you must not miss the Rockettes Christmas Show at Radio City Music Hall - fantastic show, great fun for all ages and so Christmassy! (Handy hint #4 - it's a very popular show, buy your tickets online in advance to get the best seats and avoid a very long queue at the box office on the night! If you buy online, you can take the online purchase receipt to the box office the day before to collect your tickets - you will also need photo ID - a passport or photo driving licence - and the credit card you paid with). (2) The Top of the Rock Observation Deck of the Rockefeller Center - absolutely amazing spectacular views of NYC - for me it's better than the Empire State Building. We went online and checked what time sunset was for the date in question, and booked our tickets online for that time of day, so we had the pleasure of being up on the observation deck to watch the sunset over New York - it was breathtaking. So I would recommend purchasing tickets online in advance - again saves on a massive queue (we just zoomed past this long line of people) and you can pick what time you go up there. Once you are up on the deck you can stay as long as you like,
So overall we had a fantastic stay at the Kimberly and would recommend it on location and comfort. Final handy hint!! - the price of our stay quoted on our online hotel booking only mentioned in very small print that the price did not include a 15% sales tax etc. - so read the small print to avoid any nasty shocks at check out!!! | 5 | null |
In Need of a Refurb
Spent four days in New York hardly spent any time in the hotel so hard to find faults you don't go to NYC to do this, clean, cheap enough did the job. | 3 | null |
Best Hotel in North Phoenix
We stayed two nights at this LaQuinta. I have found this chain to be mostly excellent, and this one didn't change my mind. With the LQ Rewards, I only showed ID and my Rewards card and I was checked in!! Check-out was just as easy. Gave my room number, and bill was printed out.
The room was large; we got a converted room that had been handicapped, so everything was in the one room. We had only this one complaint. Will request back or courtyard next time. Service was prompt and very friendly. Needed a light bulb replaced in the bathroom, and maintenance was there in 5 minutes.
We have stayed at other north valley hotels, and have been extremely disappointed. This one will be our stay every time we journey to Phoenix.
Forgot to mention, great rates!! | 5 | null |
Wonderful Opening Day
I stayed with my daughter for a "daddy-daughter" long weekend over Memorial Day weekend. We didn't know when we booked the reservation that we would be arriving on opening day of the renovated hotel. The hotel was wonderful. Yes, everything was not open and the renovations were still going on; but they did not disturb us at all and took pains to make sure we were well taken care of and happy. I've been to the Algonquin on and off over the last twenty years. The great thing about the hotel is that they take pains to feel like an oasis in a big city and really try to make you feel at home. That has not changed. The staff was wonderful and really seemed interested in our visit and stay. We would definitely stay again. BTW - the renovation is great! Obviously, the hotel is over 100 years old and has all the eccentricities that go along with that along with the modern amenities that have been added. If you want a room that is like every other hotel you've ever stayed in -- this is not the place for you. If you want a place where modern conveniences have been well placed in an historic property, you should be happy. | 5 | null |
Great location, needs improvement
I had to stay stay at the L' Enfant Plaza hotel because my training was located on Maryland avenue. ( and paid by the govt I would not pay with my money.) Let me first say that hotel is in a great location!!! The hotel is very close to Smithsonian and National Mall attractions. The hotel has access to the metro on the lower levels, with shops, fast-food places and a CVS. FYI all of which are closed on the weekends!! I did not find many restaurants in the area but I was not really looking. The FOGGY BREW PUB fries are great!!! I review the rest of the food but there were almost people eating or drinking at the bar. The staff at the front desk were alway polite and professional and when I checked in early they offered me a room right away. And when I asked for directions I was offered a great map and show how to get to my destination. If I needing anything from house keeping they sent Mr. Alonzo right up, he was so polite and helpful!! I really enjoyed him and he even remember my name!!
Now on the actually rating of the hotel. i would say that the hotel has a beautiful lobby. unfortunately the rest of the hotel has not been renovated. The hotel hallways have antique charm but signs of disrepair. The hallways were filled with perfumed air, which was quite pleasing. But carpets were stained in various places and often times dirty dishes sat in the hallway for long periods of time. The room was outdated and worn, which wouldn't bother me if it was actually clean. The carpets were heavily stained like it had not been steam clean in years. The mattress was comfortable. But the sheets were stained and had hair and other debris on newly made beds. The towels were stained and dingy some had holes in them. The bathrrom had a marble counter with lots of space. The water in the shower had a great temperature, so I did not mind the low water pressure!
My tip to the hotel I believe your location is great so many of us may be able to over look the outdated rooms. But the cleanliness is something that has to be addressed. While the house keeping staff is very polite they need to be retrained, the little details that they are overlooking could hurt business. Maybe the housekeeping Manager should inspect the rooms after every cleaning, or the staff should have more time to clean the rooms. What I saw was very obvious I can't imagine if had been looking very hard what I would find! Steam clean the carpets and purchase new towel and sheets!! Please try updated the rooms, start with two floors at a time and charge more for those rooms to cover the cost of the other renovation. If you this hotel get an update in all rooms and the plus of the location business will increase. While I won't be back I hope to return in the future to a better hotel! | 3 | null |
Great Hotel!
We stayed here over the weekend and really loved it. The rooms were clean and quiet and the hotel staff was great. The location was really good for us, close to Columbus Circle plus there is a Metro stop right at the corner and it's an easy walk from Times Square. Starbucks plus a Brooklyn Diner next door for great breakfast. The best part of our stay has to be Nancy in the bar of the hotel. We have been home for 3 days and we are still talking about her. Thank you Nancy for making our trip to the Park Central so fun! We will be back! | 5 | null |
Okay Airport Hotel
So this hotel really doesn't have anything going for it other than that it is close to the airport and the rental car returns of Avis and Hertz. It is a standard Hilton without really any charm, including the views, which are nothing compared to the Hilton Bay Front a few miles south. Do not stay here if you are visiting San Diego for pleasure, as it is too far from anything but the airport.
The rooms are fairly standard, perhaps a little bigger than the average Hilton room, though the furniture is a bit older, and the bathrooms certainly small. Air system is fairly loud and the top floor rooms are alive with the humming produced by the hotel's HVAC system part of which sits on the roof of the hotel. So at the very least avoid the top floor, which also has a low false ceiling in the hallway, making it feel dingy.
They charge you here even if you park your own car a hefty $15 fee. This seems a lot when their is ample parking and no one is there to greet you at the door anyway.
Customer service was fine, check-in efficent. Check-out the same. Stay here if you have an early morning flight, otherwise seek the Hilton's further to the south. | 3 | null |
kinda like that Ikea dresser you bought 10 years ago
You know how when you buy furniture at Ikea, it looks kind of cheap but functional. Then, ten years later, after years of wear and tear, it never looks good? This hotel is like Ikea furniture. When I first stayed here about 5 years ago, it was fine. But now, it's showing wear and is fairly uncomfortable.
I checked in after booking on Hotel Tonight. I was supposed to get a room suitable for two people. What I got was a room with one twin bed, and the room was only slightly larger than the twin bed. So not even enough room for a second person to sleep on the floor. Very small, even for New York standards.
The hotel was rude and demanded more money to upgrade to a two person room. Hotel Tonight, which has GREAT customer service, cancelled my reservation and I stayed that night at another hotel down the street.
I would avoid this place. The staff are rude, and the rooms are run down. You can do better. | 1 | null |
pros and cons
very comfy king bed, very good breakfast with tasty, healthy choices
poor sound proofing - can easily hear conversation from next room
$10 parking fee a bit tough | 3 | null |
Quite Dated but comfortable with excellent customer service
We arrived there for a health related trip. The staff were very accommodating to our drop off and pick up schedules from the nearby hospital. The hotel really looked dated and tired but the rooms were very clean and comfortable. The reason I gave a 4 instead of a 5 rating was really because of the breakfast. I have stayed at many embassy suites before and this breakfast needed more variety specially with the fruit selection and they didn't have any non dairy creamer option for the coffee, so if your dairy intolerant don't forget to bring your own! I would stay here again if I was on a business trip not if this was for fun, I would probably pick another place. | 4 | null |
Never again. Bad first impressions and NOT worth the price paid
We ended up here as we scheduled a last minute trip during spring break and there were not that many hotels with availability under 250. a night. So I called and was given a rate of 169 (more than what was shown online), and it showed to be a three star hotel on the site I had visited so I booked just to get it taken care of. Didn't have time to read the reviews so I rolled the dice which I rarely do. Looks like it was craps for me! First the bad: If first impressions count, I was underwhelmed with the room. It had a musty smell, dingy lighting, and beige sheets/pillowcases which was just off-putting, and old timey bedspreads are an immediate turn-off for me. Maybe they should consider moving into the 21st century and getting the more polished looking duvets and crisp white linens. Probably the thing that stuck in my craw the most was that for a hotel with 39 rooms, there were only about 18 spots to park, 8 in the back and about 10 or 11 in the front-- only enough parking for about half the guests and we were not lucky enough to get a spot so we drove around for 45 minutes trying to figure out where we could park without getting towed overnight. After getting upset as we had dinner reservations and didn't want to miss them, we finally asked at the front desk and they recommended parking at an adjacent lot, paying and putting an orange paper on the windshield to indicate we were hotel guests. I inquired whether we would need to get up before dawn to pay the "daily" rate posted in that lot in addition to the nightly rate and was told I might have to but they really could not tell me for sure since they don't run the lot. Really?? How can this be a three star hotel when they cannot even take care of locating a spot for a car? Did they think I walked there? This isn't New York folks! We drive in Texas. We ended up getting up in the morning to move the car again. What a hassle when our goal was R & R! We almost missed dinner reservations that night with our other friends staying at another hotel due to the parking situation. So beware--it is a crapshoot on parking. The next thing that let me know that this place was not a hotel I would like is that we had pancake flat foam pillows and were worse than the 1.99 pillows from Wally-World. I admit that I am a bit of a pillow snob, but these were the worst pillows ever and my neck is still paying the price. I asked for either feather or down pillows from housekeeping, and they said they had neither. But wait--this is a "boutique" hotel? Hmmm..... Next, we had a claw foot tub but once in the tub, you realize there is no soap dish, nor ledge anywhere to put your shampoo, conditioner, soap, razor, or anything. It has a rounded edge and no place to put anything, so I had to drop things in the bottom of the tub or move the curtains and place things on the toilet! ! Also hit my knee badly on the claw tub climbing in and almost fell down once in. Long step down since the claw raises the tub by 3-4 inches over most other tubs. Very slippery tub and door hit toilet when you walk in bathroom. Tiny bathroom. Being on the second floor, we heard the breakfast noise outside our door beginning after 6 a.m. until around 9 since the area was 3 feet from my room. Finally, I had a balcony and the window was in the door and so light was an immediate issue from sun up. They should consider putting a curtain over this blind to block light. No restaurant, no place to buy forgotten sundries, nor anything like that nearby. And if you take your car out from the lot, it states you must repay. (And you won't find one in their lot. No safe in the room either for those who like to lock up valuables.
Plusses: a make-up mirror in the bathroom. The shade inside the door is between two panes of glass and is pretty cool (until morning!). Flat screen TV on the wall. Robes. Breakfast waffles. Free water and internet. The location is fairly good for walking to main restaurants on the river.
Unfortunately there was not nearly enough good to outweigh the hassles of the parking, pillow, and noise situation so I could not recommend this hotel. Overpriced because of what you DON'T get. | 2 | null |
Poor service, small rooms, no hot water
Chose to stay at the liaison based on the reviews. It was the most unpleasant stay of our 5 week US trip. Arrived in Washington by train and walked to the hotel, in this process I fell over due to the uneven paths near the hotel (ot hotels fault). When we got to the hotel with a bleeding hand and knee, the hotel staffed advised there were no rooms clean and we would have to wait ( this was well after the 3pm checkin time). After waiting half an hour in pain and still bleeding we asked if a room was ready and they said one had just been finished. Still no help offered with our bags or any information given about hotel.
Room was very small with no space for bags. There was no hot water each morning, so it was cold showers for us, not good in cold weather with children.
We went and asked directions to the pharmacy to get bandages for hand and knee and still no offer of assistance from the staff.
We did not eat at the hotel as when we went to the restaurant the staff were rude and said you can only get room service as they were full ( plenty of spare tables both at this time and when we came back from another restaurant).
The hotel charged me for the accommodation even though it was prepaid with a voucher. They corrected the charge on check out but the refund took over 5 days to be back on my credit card.
Avoid this place there is better accommodation in Washingon DC. | 2 | null |
Not up to standard and Unexpected charges
We stayed at the Palomar in Philadelphia in September having stayed in a Kimpton hotel in Boston previously (which was very good). The Palomar is not anything like the Boston hotel! Quite busy and unhelpful desk staff who do not come from Philadelphia so could not help with recommendations or bookings for restaurants, places to visit, and didn't even know the best way to get to the Liberty Bell center! No concierge, so no help there. Advertised "coffee and nibbles" turned out to be coffee from a Thermos flask and no nibbles - when I asked a member of the restaurant staff about the nibbles he disappeared and never came back. Advertised evening wine was a scramble in the reception area with people talking as loud as they could and trying to get as much free wine down as possible before it ran out - not worth fighting your way to the table for! No access to Internet on computer unless you are carrying your own laptop (not all travelers do). On arriving back home I found an unexplained extra charge on my credit card from their swipe of the card when I checked in! Room was OK, breakfast was good, but watch for the advertised non-events and the unexpected, unexplained charges on your card. | 2 | null |
Excellent hotel, great location
This was our first visit to Boston and we were only able to stay for 2 days, so we wanted to ensure we found somewhere central. The hotel is accessed through a side door at the entrance to a car park, not too difficult to miss but my boyfriend ran ahead to check it was correct as we had our luggage (which we'd just wheeled for 15 mins from the station.) The concierge came out to advise me that, yes this was the hotel and I couldn't help but feel like he was taking the mickey out of us... but never minid! We checked in quickly, with the added touch of being given a glass of champagne whilst doing so!
I had read reviews where people had said the corridors smelt of vomit and unfortunately we found the same thing! However once in the room there was no smell, it was just pretty strange and unpleasant whilst in the corridor.
The room we stayed in was perfect with a lovely bathroom, great toiletries and a huge comfortable bed. Approximately a 5 minute walk from Boston Common, and 10 minute walk from "Cheers" this was a great place to be based.
When walking to Boston Common from the hotel you encounter the head office for "Old Town Trolly Tours." This was great and very worthwhile. I had done a tour with the same company in Washington D.C and knew this would be worth doing whilst we were in Boston for such a small amount of time. As it's a hop on hop off service we also walked the length of the Freedom Trail as well whilst hopping off and on at our convenience. We didn't have time to do the "free" river cruise that comes with the ticket so I pushed that point and we were given a reduced "trolly only" 24 hour ticket. Worth asking if you're not fussed on the cruise!
All in all, great hotel, would go back tomorrow! | 4 | null |
Extremely pleasant stay here.
We stayed for 3 nights. 1 adult and an 11 year old on a D.C. trip. This hotel could not have been more convenient or accomodating. Barbara at the front desk is a gem. When I planned this trip at the last minute I called several hotels. Barbara answered the phone and she is the reason I selected this hotel. We hopped on the Circulator from the train station and we were at the front door of the hotel in 10 minutes, for $1.00 each. The building itself is older, like most hotels in DC. But it is extremely clean and the friendliness of the entire staff makes for a great stay. The Circulator bus picks up just outside the hotel, and the Metro train station is just a short walk. McDonalds is just a short walk which makes it easy to feed the kids breakfast. The only flaw in the stay is when we tried the restaurant. Very poorly managed, short staffed, and an unpleasant atmosphere. I should have gone with my first instincts and left after we stood at the front door for a very long time without being greeted ( Friday night, 3 tables taken, and only 1 server on duty).
Other than that, everything else in the hotel gets a big 2 thumbs up !! (expecially Barbara) | 5 | null |
Front Door Locked
I arrived late, a difficult place to find as it is off the road. The sign was good, but was a bit confused as to where it was.
Regardless, upon arrival the front desk was locking the front door and had me go to the side. Normally not an issue, but had the flu and was not feeling well, so standing outside while they checked me in was not good and started it off poorly. Not sure whey they did not let me in since he was locking it as I was walking up.
The room was comfortable, the bed was very comfortable, and it was clean.
My only issue was the front door but would stay here again when I have an early flight. | 2 | null |
NIce location
Small hotel in a nice location (Next to chinaTown gates) . No restaurant services but i didn't need it because there were a lot of good restaurants near.
The room was small but clean and was all i needed. Good relation quality /price | 4 | null |
GREAT for family getaways, NOT so great for business travelers
Great resort style vacationing with friendly staff catering to families of many different shapes and sizes.
If your a business traveler however you should be advised that this Hilton does NOT offer wireless internet service. but rather offers for $15/day internet connection using an Ethernet cord (connection speed was rather slow). | 3 | null |
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