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Very nice except the beds
Thid hotel is in great shape and close to the airport. Very good little bar and food. The staff was very friendly and the rooms are nice. The beds are like a cheap version of a sleep number bed and it takes forever for them to reset themselves | 4 | null |
Feels like 3 star all inclusive only more expensive
The grounds were great, the location too, but for what they charge, not worth the money. It felt and looked like a 3 star all inclusive in Cuba, and I say Cuba and not Mexico because, if it was in Mexico, it would have been cleaner and more modern. The parking fee was ridiculous and the resort fee was too. The condition of the mini-golf course was horrible, you'd be lucky to get a soccer ball to roll on that grass let alone a golf ball. The food and drinks at the resort were very over priced. The rooms were noisy and the bathrooms had mold in the grout. The walls looked like they hadn't been cleaned or wiped down for months. My son developed a huge rash after swiming in the pool. | 2 | null |
Great hotel and service!
Traveled to Chicago in June, 2012 for a conference. Stayed at the Omni on the Magnificent Mile. I can't say enough good things about the staff of the hotel. They were friendly and always accommodating. Although the bedroom portion of the suite could have been a tad bigger and the suite part could have been smaller, it was very comfortable. Bed was very comfortable, bathroom was large and well lit. Hotel bar had a good atmosphere and a good view of Michigan Ave and all of the hustle and bustle. Was in walking distance to several restaurants and shops. | 5 | null |
Luxury hotel nicely located for shopping and the lake
The Ritz Carlton is located above a shopping mall so you have to take an elevator to the twelfth floor to get to the reception desk. But once you make it up there, it's a million miles away from the hassle and bustle of the street below. There's a relaxed lounge bar under a conservatory roof to grab a drink whilst planning the day ahead.
The reception staff where efficient and gave us a mini tour of the facilities available - the bar, restaurant and fitness centre/swimming pool. We got a room upgrade and ended up with a splendid mini-suite consisting of a bedroom and separate lounge. The bed was luxuriously comfortable and the bathroom very spacious. The turndown service was effectively a second daily cleaning of the room, with fresh towels and bottles of water provided.
All in all a great hotel for any trip to Chiacgo. | 5 | null |
Convienent
Since it was important for us to stay in SOHO, the location fit the bill. Nothing to write home about other than that. We had a city view room which was ok. The room was clean and the bed was comfortable which is paramount. Wasn't looking for much else on this visit so not much to report. Price was competitive. | 3 | null |
Very nice
Very nice and very good service and all Hotel employee were very, very nice. I would stay there again when in Dallas. | 5 | null |
Delightful Upper East Side Boutique Hotel
Chose this hotel for the first time for its proximity to my early meetings--and was not disappointed in any way. Their own website's 'best rate promise' beat my Platinum American Express travel agent by $80/night. Excellent location; generous sized "regular" room with all luxury appointments I would expect for a much higher rate. But the true winner here is the obviously superb service management philosophy. Had a minor issue that could have been catastrophic to my stay--but manager Jose Lema and housekeeping manager to the rescue and immediately ensured a prompt recovery. Lema made me feel he was personally engaged and involved in my complete satisfaction. Kudos to Lema and the general management of this hotel for exemplary customer service. | 5 | null |
very reasonable for the area.
we have stayed at the travelodge Alamo six times now and have have a good experence staying there.the manager has always been very good at making sure our stay was plesent.ONly thing that could be improved on is there WIFI system.In order to get a good connection you have to leave the door open.Antennas are located in the wrong location since all the windows areon the outside and the antenna sould beon the outer edge of the building so the signal can enter the room through the windows | 4 | null |
If you want to stay here take the good with the bad
The good: Immaculately clean rooms, Comfortable beds, wifi, great staff, Chinatown is right around the corner with some of the best Chinese restaurants in the USA. Across the street is the New Sun Hong Kong Restaurant with some wonderful dishes. Inquire at the desk where to get an American breakfast as a place is very close by but hard to find without directions. Reasonably easy walk to Fishermans' Wharf and you are in North Beach and the tenderloin. Rates are very good for the location.
The bad: Because of the location it's noisy. I've stayed here numerous times over the course of many years. Sometimes I forget and take a room facing Broadway. When the bars close there is a constant flow of revelers howling at the moon at the top of their lungs and the noise is almost unbearable. Daytime and evening brings the sound of traffic and normal conversation which I can easily bear. Try to get a room facing away from the street. But that's not always a guarantee of quiet. The time before last a couple of vehicles with the same drunks that walk down the street late at night brought in pizza and parked in the back lot that doesn't belong to the hotel and had a party. They kept us and other guests awake for quite a while. This is not the norm, tho.
I've always like this hotel and will probably stay there again as habit is sometimes hard to break. The staff has no control over the noise outside of their property so they're not at fault. Maybe follow Steve A's advice and bring earplugs. | 3 | null |
sleep is 2nd priority
I consider sleep the key reason for staying in a hotel. Unfortunately loud parties in the conferrence rooms that spill outside at night are more lucrative than sleeping guests. I called twice to complain and assurances were given but to only modest results.
The breakfast, pleasantness of staff, facility itself were above average but without cooperation and forsight of managment to book parties with loud music and boisterous revelers at the expense of overnight guests is a hotel not worth considering! | 1 | null |
3AM
I arrived late and very tired. The hotel seemed a little scary (they lock the front lobby area and walked me to my room?). They said that they could not print my boarding pass for me. The distressed passenger rate I was told only applies during the week (I guess one isn't distressed on weekends?). The 24 hour shuttle service isn't 24 hours. What more can I say? | 1 | null |
Excellent stay
Clean, spacious rooms, comfortable beds. Everything is stylish and up to date. Hot breakfast was good too. Highly recommended ($135 for a double queen room) | 5 | null |
Good location in downtown Phoenix
This hotel is a short walk from all things in downtown Phoenix--Diamondbacks, Suns, Convention Center, Science Center, theaters, other more expensive hotels (where they host conferences). They have a hotel shuttle so you can avoid renting a car if you plan to remain in the downtown area during your stay. The room was comfortable although the furniture is a little cheap--saggy couch and mattress. Very spacious though, nice LCD TV, I like the fridge/microwave/sink and desk area...and the A/C works well!
The breakfast is pretty basic but it's free. The marketplace has some snacks and drinks which can come in handy in a pinch. They have a pool too. | 3 | null |
Attended a conference and stayed at the LUXE
The Luxe Hotel is absolutely superb! In the heart of downtown LA, this hotel is one the best you could stay in during your visit.
I was there for a conference, which was held at the LA Convention Center, but my hotel will only one block away from the center and literally across the street from the most happening city center, named LA Live City Center. Some of your best restaurants and entertainment. The hotel's restaurant was incredible and feature a very lively bar.
Love my stay, love the hotel | 5 | null |
Good...but Short of Fantastic
This hotel was interesting. It seems that it is trying to be a high-class hotel, but there are certain things that make it fall just short of being a really great place to stay. We have been more impressed with lower-star hotels.
Cons: The customer service is hit-and-miss. Most staff are friendly and accomidating, but there were times when we spoke with a valet or front-desk person who was not very friendly at all. A couple times we called for a car or some other service, were told we would be called right back, and 30 minutes later, no call and no service. One time we were out and waiting for the hotel car, and because of a lack of communication at the hotel, we had to wait for over an hour for the car. One evening we did not get the turndown service. The hotel is next to the freeway, so the noise is always there. The room was not very big at all. No shuttle from airport to hotel (this is a major drawback). Getting between the two buildings of the hotel isn't very easy because of the hotel. Not within walking distance to shopping or restaurants.
Pros: The hotel grounds are nicely landscaped and maintained. The pool area is nice and well-kept, and the hotel has a sauna. There is nightly turndown service, and each room has a patio. The courtesy car to drive guests around a 2-mile radius is handy, but, as mentioned, sometimes you have to wait a while. It is also close to UCLA.
The price is reasonable here, but you get what you pay for. I think that the hotel management can do a better job to make sure their customer service level is uniform across all staff. I would not stay here again if given the choice. Despite all the services and amenities, I did not feel completely comfortable. Other hotels provide the same services in a much more friendly way that makes me feel completely comfortable and able to relax. | 3 | null |
Great Rate, Convenient Location
My wife and I love to visit Seattle on the weekend and enjoy the downtown life. We found this hotel via the Internet and thought we'd give it a try. We were pleasantly surprised. It's right next to the Seattle Space Needle, a short cab ride into the downtown core and Pike Place Market. Clean and spacious rooms and very polite staff. To boot there was free parking on the street. Our only complaint was the roadwork contruction that was happening at the time that woke us up a bit early in the morning. | 4 | null |
Paper-thin walls!
Even though I traveled alone to this hotel, I felt like I shared my room. I don't appreciate having to listen to other guests' television all night, hear conversations as if they are happening in my room, or be bothered by other toilets flushing. All of those things were slightly more pleasant than the grunts and groan from the neighboring room. I would never stay in this hotel again. Travel already has the potential to be unpleasant without getting a horrible night's sleep because of all the noise in the rooms next door.
Additionally, there was a very unpleasant, sewer gas type of smell between my room and the elevator. | 1 | null |
Business trip
I stayed at the Hilton Palacio del Rio for business mid September. The location was excellent due to the fact that the show I was attending was directly across the street at the convention center. Also very convenient for strolling the riverwalk.
Rooms were adequate and clean. There was a key coded safe in the closet, but being that I'm short, it was a little hard to reach because it was on a higher shelf. I needed to grab a chair to make sure I had emptied it before leaving.
Wifi is not available in guest rooms which I found to be a nuissance. To get wifi, you needed to be in the lobby and it was spotty. Not what I expected.
My first night there, there was a band playing right outside my room. Even though I was on the 16th floor, I could hear it very clearly. Thankfully they only played until 10:15-10:30.
The elevators had a set up I haven't seen before. You need to choose your floor before entering the elevator and it will announce which car you need to enter to be taken to your floor. There are no buttons inside the elevator.
The light for the closet was motion activated. Not a bad feature for middle of the night restroom visits. | 3 | null |
Elevator from Hell...
Besides the glamour shot of the pool on their website, the thing that stands out the most was how very long we waited for the elevator. Constantly... My husband finally figured out that in order to actually get it to you, you have to push the up button, or it will never come to you - ever...
This wasn't just in the morning when everyone was leaving - it was all of the time. We spent more time waiting (along with the other 200 frustrated people) The stairs didn't lead to the lobby, which just irriatated everyone even more.
The neighborhood was kind of iffy - across the street is very urban and new, yet on the side the hotel is on there are people hanging out most of the night - and not in a good way...
The room was clean, but the smallest I've seen. We have to return to Denver next week, but made a pact that it can be anywhere other than this hotel . We were not impressed... | 2 | null |
Comfort and Luxury meet convenient location
Spent the weekend in Chicago and wanted a hotel in the downtown area. Minutes from the John Hancock building, and other downtown attractions. Quick cab ride to second city for a comedy show. Sunday was able to walk a couple blocks to a variety of sports bars on Hubbard St. to watch football.
Other than being really convenient, the hotel itself was immaculate. Clean lobby, lounge and rooms. The beds were huge, very comfortable. Bathroom well kept and relatively modern (marble tub and separate walk-in shower). All for about $250/night! | 5 | null |
Large rooms, good breakfast, good location and good service
My family and I (mom, dad, sister, bro in law, their two kids and I) had two rooms last weekend for 3 nights. The rooms were large and well designed, beds were comfortable, shower was good and I like having a refrigerator. We were on the tenth floor--it's quiet in the bedroom, but the atrium design makes it so you can hear the action going on in the lobby when you're in the sitting room but it wasn't too bad. Lots of groups and families with kids stay here--if I were not with my niece and nephew, I might have felt out of place but it was very nice. We walked most places (and if you need a cab, the staff will get you one). Breakfast was great--omlettes were lovely and the staff works so hard--not sure I'd want to work at a hotel that provides a happy hour reception every day and elaborate breakfast but they do it with a smile. The bellman were friendly and helpful. My niece and nephew enjoyed the pool and I enjoyed the gym (but mostly worked off all the good food by walking in Chicago). we came to take my niece to the American Girl luncheon at the store and it was a good place to stay to enjoy our weekend. Price was fine for what you got--large rooms, happy hour and breakfast--that adds up to good value. | 4 | null |
Nice stay at Lincoln
Stayed with my son in a room with two beds. The beds were in two separate areas, split by the bathroom, so it was very comfortable. The rooms were very clean. Great coffee in the coffee shop off the lobby. The roof top bar is nice and the staff was very friendly. | 4 | null |
If you're on business, don't stay here!
They claim to be an airport hotel, but they do not have shuttle service from the airport! Be prepared to spend another $20 for a taxi to get there.
This hotel is worn, dirty and run-down. The TV belongs in an antique shop. And the room keys don't work...you need to get someone from the hotel to get you in your room. It took me three trips to the front desk to get into my room and they finally called a maintenance person to get me in. I stay in 100+ hotel rooms a year, so I think I know how to use a hotel room key...but not their's.
It took the front desk FOREVER to check me in. Nothing at this hotel works.
One more thing, they constantly change their room rates online. I booked my room two weeks in advance at $126 only to see the rate drop online to $117 the day I checked in. But they prevent you from changing your reservation online after 6 PM the day before. Most hotels allow you to cancel/change your reservation up to 6 PM the day you're checking in...but not here. Just hope your flight into Philly isn't delayed or canceled...which is pretty common at the horrible PHL airport.
I stay in Philly around the airport about once per month and this is not the first time I've stayed here, but it's the last. I'll stay anywhere else regardless of the cost.
Keep in mind there's the upfront teaser price, but what's the real cost with taxi charges, aggravation, lack of service and customer respect? | 2 | null |
Don't stay here
The hotel looks nice from the lobby but the elevator is tiny and filthy, all the carpets in the hotel are stained and smell. The doors have huge gaps so you can hear everything and flies can easy find access to your room. I felt very unsafe and dirty staying here. I couldn't sleep at all.
The room was tiny, I didn't have room for my suitcase.
There is no Air Conditioning. | 1 | null |
I would live here if I could
I would move in if it wouldn't break the bank! We visited for a wedding weekend and I was blown away by how amazing everything associated with this hotel was! The service was top notch, everyone as friendly as could be and constantly happy to help however they could! I had a dress delivered the day before and they held it for me until we arrived. Our room was a city view king room and the bed was to die for! To the point where I'm considering purchasing the bedding! It was like sleeping on a cloud! The tub in the bathroom was the perfect length and the back was the perfect incline. It was so comfortable. I only wish they provided some bubble bath or bath balls or bath salts instead of just shower gel.
As a wedding guest, on the night of our arrival we received a gorgeous cupcake with a note from the manager thanking us for choosing the ritz. The wedding was spectacular. The ceremony was held in one of the banquet rooms, the cocktail hour on the roof, the reception in one of the banquet rooms, and the after party on the roof. The passed appetizers on the roof was to die for, I seriously considered chasing the waiters down and stealing an entire tray of the chicken BLTs or the mini crab cakes or the wontons! Dinner was fantastic, the food, presentation, and service again top of the line. Desserts were fantastic. I know I've used the words fantastic and to die for quite a bit but seriously I could not find a single fault with the entire weekend! Worth every penny! | 5 | null |
Birthday Weekend
We checked into the hotel on March 30 to find that the hotel had turned off the heat so our room was 65 degrees. When I called downstairs I was offered extra blankets. The room was cramped and very outdated. The entire hotel needs to be remodeled.
We we're offered a free breakfast upon checkin - which turned out to be a very unappetizing continental breakfast. I would not recommend this hotel to anyone. | 1 | null |
Great location and service!
The Grand Hyatt is centrally located downtown. Rooms are very nice. Beds are great. Lots of pillows on the beds! Service was outstanding. Rented a car with one call to concierge. Driving directions to Boulder and the airport were pre-printed. Work out room had modern machines. (Pool is a square, so not so great if you plan on doing laps.) They even had a pre-printed map with a 6 mile running loop on it! | 5 | null |
Great Location, Unwelcoming Staff
I brought my best friend to this hotel from out of state for his birthday for a three night stay. If you are self sufficient and it doesn't bother you that the staff have totally forgotten that they are in th hospitality business, this is the place! The location is amazing, literally steps away from the underground, bus and streetcar station. Deluxe double room was TINY and NOTHING deluxe about it, but comfortable once the air started working. Front desk staff and hotel operator are just totally exasperated by tourists and it shows. This was the most unfriendly hotel I have ever stayed in (and yes, I do travel a lot!). We tourists apologize if we end up asking the same question the last five tourists asked you, but guess what?? We didn't know you've answered that question five times today. If you like your hotel staff to actually find answers to your questions or at least to answer with a friendly tone, steer clear of the Parc 55. You will not receive any help from anyone there. Some of the answers to our questions were so rude we just had to laugh. The Concierge was pretty lacking as well. Doormen very considerate and helpful, and housekeeping amazing. The room was cleaned to perfection each day. Housekeeping gets an A+. The hotel feels very safe, but it is NOT what it appears in its photos, being much more dirty and dingy; beware this is not an upscale hotel. I am sure this hotel was much less expensive than some of the ones we saw nearby, you get what you pay for with staff I guess. In the end, we just laughed at how ridiculously rude they all were and had ourselves a wonderful time in the city! Would I stay there again? Probably because its not very expensive (relatively speaking in this very, very expensive city) and I don't need much other than a clean comfortable room. Management probably could care less, which is why staff are so rude, but should probably reeducate this staff about what it means to be in the hospitality business. | 3 | null |
Great stay
We booked our stay on Priceline at the VERY last minute (a few hours before - we were already on our way), and we got a very good price for the luxury and location of the hotel. The room was beautiful and comfortable, and definitely a nice size for Manhattan. The 2 things that may seem little but surprised me about such a luxurious hotel were the fact that they charge for Wifi in the rooms (it is free in the lobby)...I found that petty. Also, the bath products were pretty awful - that is just strange at this type of hotel. Otherwise, we had very nice service and overall a fabulous stay in NYC! | 5 | null |
Stay somewhere else!
This was the worst place I've ever stayed. Why?
Here are the reasons:
1. Door lock broken, hotel was sold out, so could not move to another room.
2. Door didnt shut properly, meaning that debris blew in around the door.
3. Housekeeping did not clean room.
4. Housekeeping did not provide supplies (soap, shampoo)
5. Bed was uncomfortable.
6. Pillows were more uncomfortable than the bed.
7. Shower had no temperature control. One second it was cold, the next it was hot, then back to cold. Sometimes it stayed on either cold or hot and you could do nothing but suffer through it.
8. Parking was an incredible pain in the rear. The spaces were extremely narrow and extremely shallow. On sold out nights, good luck getting in and out of your car, since you have to park so close.
9. Area was sketchy at best.
10. It was dirty all over.
11. It is between a busy street and an extremely busy highway, the noise was incredible.
In short, I'll never stay again and highly recommend staying elsewhere. | 1 | null |
Great service but very big place
We stayed here after Thanksgiving for the Xmas tree lighting. The lobby is humongous with tons of people, like a train station. Sabrina the receptionist was so nice to upgrade us from a small suite to a large suite. The suite was fantastic with views all around the city. The furniture and bathroom in the suite were very plain and outdated. The king bed was fantastic. As a Platinum member we were allowed access to the concierge level for snacks and breakfast. There were so many people in that place and the selection of the food was poor compared to other Marriott hotels. We also went to the top floor lounge which had fabulous views. The selection of drinks and snacks was again very limited and not off a high standard. | 3 | null |
The worst hotel I have ever been!
The worst hotel I have ever been. I stayed just for one night because you have to share the bathroom with the complete floor. I have never seen this before. There was no a/c either. Just terrible!!!! The only good thing was that the receptionist. When I went to him to ask him about other room with its own bathroom and a/c he told me that they didnt have anything. Then he told me what I had to do to cancel my reservation and to have my money back. | 1 | null |
Location is the only advantage
The location of this hotel is very convenient and the price is much less than immediately surrounding hotels. However, we also experienced the loud banging sound in the pipes that kept us awake for most of our first night. The air conditioner did not cool the room--thank goodness the windows opened (although that led to issues with street noise). We came back to the room the second day to find a stained mattress propped in the hallway. It was still there the next morning.
The overall room just seemed a bit dingy and old and the dark carpet showed evidence of staining. This is the first place I've ever been where I was scared to walk around without shoes on. The beds were not super comfortable, but not un-sleepable. The linens were obviously old. I did not check too closely for cleanliness because I figured that "ignorance is bliss" in that situation.
Our shower--which seemed to be an issue with other reviewers--worked fine. On the last day I noticed what seemed to be dried toothpaste on the ceiling??? Not sure what to think about that one since we brushed our teeth at the sink.
Also, do not use the transportation desk services!!! The shuttle that they arranged for us from JFK to the hotel was horrible and since they are a "separate company" the hotel refused to acknowledge responsibility even though they promote the services on their website.
I sent feedback to the hotel and the Guest Relations person who response expressed appropriate embarrassment, but refused my request for a refund. All I was offered was 20% off on a future stay and the vague promise that they would "try their very best" to put us in an upgraded room.
There are plenty of other hotels in NYC and I am not willing to take my chances on this one again. | 2 | null |
hottest room ever
We stayed here on May 30th I wanted a good nights sleep before a 6am flight. We walked in with quite a bit of luggage the bell desk was watching sports channel and never turned around. I was run down almost when looking for check in by a flight crew. Since they knew where they were going they got in ahead of me about 10 of them. someone took mercy and came and checked us in. We took our luggage cart from airport with us to the room. We were on the 5th floor I believe and we faced the parking garage. The room was hot I know I read about the tube system but in almost June in Chicago you need it on air we do not need much heat. I tossed and turned all night. TV was fine and beds were comfy it was just hotter than hades. Here is a tip if you stay there and enter up the elevator to the terminal the hotel is in you have to walk outside to terminal one (united). it is great for an early flight but if I spent the $250 a night they advertise I would be livid with the size of the room and temp issues. | 2 | null |
A great hotel in a great location
I used this hotel recently on a 3-day business trip to NYC. We found it based on reviews in Trip Advisor, and I am happy to add my review here as well.
- The room (I was in 308) was very large for a hotel room anywhere, let alone in Manhattan. It was easily 350 square feet. It included a kitchenette with fridge, microwave, and a gas range, along with dishes and utensils.
- The location is convenient and near Central Park
- The room was nicely remodeled and had cool LED lighting
- The bed was very comfortable
- The street was very quiet. I actually slept with the window open...!
- The staff was very friendly and helpful, especially Caprice, Johanne, and Mike. They arranged for a car later in the day to take us to JFK.
- They have a computer to print boarding passes for free
- Wi-Fi is free in the lobby, but you do have to pay while in your room
- When I come bac to NYC on vacation, I will definitely stay here again | 5 | null |
Not my kind of dream at all
I really wonder if these reviews are from real customers. I travel to NY every week so I have tried alot of hotels. Will not be returning to the Dream Downtown. The first room I was given had a very distinct and overwhelming odor from something that had been smoked. The next room smelled like Fabreze. The hotel staff confirmed that they had issues with guests 'smoking' in the facility. There is no ventilation in the bathrooms and the doors are so heavy they cannot be propped open. The decor was akin to a badly overdone college dorm room. I love contemporary but this is just not done well. I could hardly believe the hotel was only 6 months old. The carpets that were atop the concrete floors in the guest rooms - yes concrete floors- were already stained and filthy. And the staff - not well trained in hospitality. They seem to think trendy means 'attitude' and they have lots of it. | 2 | null |
Decent Union Square Hotel
We were quite pleased with our stay at this hotel. After reading the reviews about the protests across the street, I called and requested a quiet room in the back of the hotel. We were placed in 429 and were not disappointed! The room was about twice the size as the room given to our travel companions even though we paid the same rate so if space is an issue, I would request one of the larger room layouts. It was tucked away down a side hallway so it was completely silent and the bed was very comfortable leaving us well rested in the mornings. Getting ready for a night out was easy because the room has plenty of outlets and the bathroom even has an extra vanity area (something our companions’ room lacked). The staff was very helpful and friendly.
The location is decent because the hotel is 2 blocks from the Powell Bart station and half a block from Union Square with all its great restaurant and shopping areas. Because this is a very touristy area, the crowds are horrific, but we were willing to overlook this since it was so easy to walk to China town, The Wharf, and everywhere else we wanted to visit. Be aware that the homeless people and street performers are extremely aggressive. I lived in Midtown Manhattan for 3 years and currently live in downtown Chicago and even I was appalled by how abrasive they are towards tourists.
Try the Oriental Pearl at Clay and Grant in China town for exceptional Peking Duck. And check out The Tonga Room & Hurricane Bar at the Fairmont for a neat dining experience. | 5 | null |
close to everything you need for a stay in NYC
Really good location, close to central park and within walking distance of Times Square. Not cheap to stay in. the hotel itself is good. as you would expect in NY rooms were small. ours was near the lift shaft which if you are a light sleeper the noise of the lifts going up and down will drive you nuts. we managed to live with it. for me the air conditioning in the huge reception/bar area was way too cold and really offputting. Front desk staff were really helpful even allowed me to access my emails on one of their computers.
Dont bother using the computers in the bar to get onto the internet they are useless. I didnt manage to get on line and my money was used up and as i was walking away really annoyed about the the person sitting next to me had exactly the same problem. | 3 | null |
beautiful hotel in fabulous location
This is a beautiful hotel. Very clean. I only stayed a long weekend. They do charge for parking but for a short stay there is no need for a car as they are in the midst of everything. The alamo is directly across the street & the Riverwalk is about a block away. For someone that doesn't mind a bit of a walk the Tower of the Americas & La Villita is walkable or you can take one of the hop on hop off tours. The lady at the desk was very helpful as soon as I arrived. Directing me to exactly what I was looking for & giving me additional info on some sites, as well as maps, etc. The hotel room was small but again not an issue as I was only there for a short trip. I'm not one to make use of the in room food/drinks as they are usually VERY expensive but I found that here it was not too terribly expensive. A LARGE bottle of water was $5. That was comparable to any of the local gift shops. On a side note: as a single woman I felt completely safe my whole long weekend in the city. | 5 | null |
Two Day Visit
There was considerable night noise at the hotel due to various issues of sirens and homeless people in the area. When we attempted to use the room safe it did not work and we were not comfortable leaving valuables in the room so we took them with us. | 3 | null |
Stay elsewhere
We stayed here for 2 nights as part of our honeymoon. Overall I was extremely disappointed and would recommend people to look elsewhere. We paid $250 a night plus $40 a day for parking. Yes, Boston is expensive but I refuse to believe that DoubleTree is good value. We stayed in a very average room with a very dated bathroom (it had a drop-down ceiling). Yes they give you a cookie when you check in, but then you have to pay for internet! I was in disbelief when I discovered that. I have travelled extensively throughout North America and Europe and I have not stayed in a hotel that made you pay for internet in a long long LONG time. Especially when you are paying $250 a night! Lose the free cookie, and offer your guests free wii-fi. The only thing the hotel had going for it was the location which is in wallking distance to everything.
Overall it was a disappointment and I imagine there are much nicer hotels in Boston for the same value. | 2 | null |
Dont go there unless in a convention
This is an "experience" hotel...it is old with a wonderful history , but, unless you are on a business trip , dont bother. It is famous for its conventions and rightly so, but at the prices we paid for everything I would not expect to be denied basic areas of the hotel for the more important conventioneers. Nothing wrong with it but there should be a big sign on the door " we dont do tourists...it doesn't work".
Lots of mentally deranged folk hanging about outside, which didn't add to the experience.
The prices were way past London and New York...some examples...breakfast, two eggs , bacon and hash browns...$28...and service slow with attitude. Final insult , parking at $57 a day. No excuse. | 1 | null |
Tired, noisey and chaotic
Tired, noisey and chaotic seems to be the immediate impression every time I visit this place. Reception always seems packed, whether that's the overflow from the bar, joe public trying to get warm in the lobby or the long queue of future guests waiting to check-in with the too limited staff doing the actual task, versus the seemingly plentiful supply of managers on the phone or walking in and out.
I've only stayed in the club rooms. They're the average NY - i.e. small rooms and tired too. The club lounge serves a decent breakfast but the decor and furnishings need some attention. THe staff there are always friendly, in contrast to their deserted colleagues at reception.
The bar food is mediocre so I always give it a miss unless I;ve arrived their too late. The gym is OK.
The location is pretty good. | 2 | null |
Great employees but old hotel
overall good service. Front desk was great. Held my bags for free until i could check in. Rooms are simply old. If you're looking for a quick stay in NYC with basic amenities and old school hotel rooms but for a decent price, stay here. | 3 | null |
Great location _ Not up to Hilton Expectations
This is a time-share property of Hilton Vacations Club. It is great mid-town Manhattan location near the theater district; close to Central Park; walking distant to awesome shopping opportunities and nice restaurants. This location would be a truly great experience if it didn’t have some nuances about service quality that detract from the overall experience. Frequent travelers who stay in Hilton Vacation Club and other Hilton hotel properties, you come to expect a certain level of service and quality - West 57th doesn't completely meet that standard. The facility has great amenities, unfortunately not all available to guests who are not Hilton Vacations Club property owners at that location; not like at other Hilton Vacation Club locations. Room accommodations were nice – nothing outrageous - 3-star level at best, with similar quality facilities at better prices near-by. Staff overall were professional, but lacked that warm receptive feeling of service and accommodation found at the nearby Hilton New York a few blocks away. Be ready for the housekeeping charge assessment, without daily housekeeping services in the room – tacked on the bill for short stays. As a hotel location, probably will not stay at West 57th again for a mid-town Manhattan business trip or pleasure outing, better values nearby. As a Hilton Vacation Club owner, remember unless you are a property owner at this location, you do not get the same amenities - factor that into your decision. | 3 | null |
Overall bad experience
Poorest hotel value – Waldorf Towers, NYC – July 10-14, 2012 - Poor ventilation in room; carpet worn and unattached near bathroom; carpet tacks exposed to feet; closet door badly chipped near latch; bath soap that makes one smell like cloves; no hot water (tepid only); bathroom odors remain for 30 minutes; lack of place in bathroom for toiletries; paint trim peeling in many places; poor view from windows; no internet connection (whole hotel down); no wi-fi, except in lounge (very weak signal); guest services person very rude; waiters in lounge bar very rude; doorman’s ability to get taxi very slow (20 minutes); TV only had 10 stations (even tho’ 20 are listed); maitre de promised seat in the Bull and Bear and never came back (15 minutes); complimentary breakfast area had twenty tables and no seats available for 15-20 minutes; dress codes not observed or enforced (this is supposed to be the Waldorf…not a cheap hotel). All-in-all it was a big disappointment for a very senior couple trying to relax at $500 per night. No more Hiltons for us. | 1 | null |
a good choice
I like holiday Inn express and this one did not disappoint.Rooms were large and comfortable and ,in typical american style, provided two large beds per room.Breakfast was very reasonable and a special mention for the ever-smiling employee in charge of the breakfast area.We did not try the pool but it looked like an an excellent facility.The hotel is an easy 5 minute walk from the metro system , which can whisk you just about anywhere in LA.The station is right on hollywood boulevard, location of the kodak theatre and the chinese cinema.
The hotel's combination of cost , location and quality must be hard to beat. | 4 | null |
While I ran into a few issues at this hotel, it was...
While I ran into a few issues at this hotel, it was definitely a fine stay given the cheapness of this hotel. There were only 2 pillows on the bed - not enough for a queen bed. The bathroom was run-down and water pressure was low. You had to call to ask for the wifi password where most places give it to you upon check-in. The continental breakfast consisted of 2 packages of donuts and honey buns as well as a coffee pot - the worst I have ever seen in a motel advertising continental breakfast. But for $28, you couldn't go wrong. It's a place to sleep, has TV and wifi, and wasn't bad overall. | 3 | null |
This is CANNOT be a Westin
Just because it has the Westin name, it does not mean it functions like a real Westin - Starwood properties really needs to reevaluate this one. It is attached to a huge conference center and the crowds it gets are gi-normous, but I have satyed at this property annually since it opened (5 years...??) Unfortunately, it has gone down hill with each passing year. ...service, cleanliness, honoring requests made months earlier and calling three times on the day of check in to confirm availability (of king bedded room and refrigerator). Disappointing. Noise from room next door - up half the night ... Sorry. | 3 | null |
OK unless you want to sleep
The hotel was at least half empty when I stayed. I asked for a quiet room and was assured that they would take that into consideration. When I arrived, the receptionist also assured me that she was giving me a quiet room.
The hotel is located on 16th Street, one of the most major roads in DC. There is heavy and noisy traffic into the early hours. You can hear horns, motorcycles and heavy vehicles as they pass by. Yes, they have double-pane windows. It doesn't do any good, because the racket goes right through them.
Marble bathrooms, free internet, and high tech TVs aren't much use if you can't get a good night's sleep. I'm not a particularly light sleeper and this isn't a close call. It was really loud and kept me up. | 1 | null |
Very unique with lots of amenities
This place is a very art inspired, young and hip hotel. The artwork is not in short supply. There's something to admire around every corner. Some of the perks include a Keurig with coffee pods included in your room, a min fridge, Philosophy bath products, FREE and unlimited snacks at the front desk (chips and candy bars galore) at any hour. The beds are extremely comfortable and the room was spotless. It is an old building though, so you do get a hint of that aged musty smell. If it gets to you, just go jump in the sparkling and colorful pool. We didn't get a chance to use the pool during our stay but other guests were enjoying it and it looked very relaxing. I absolutely love the waterfall wall that borders on side of the pool area. You can also escape to the rooftop skydeck to relax and get some fresh air, eat some lunch and take in the views.
Gallo Blanco is the restaurant connected to the hotel and the food is superb! The chef utilizes local ingredients and partner with local farmers to create beautiful and delicious gormet dishes. You will not be disappointed.
I would not choose a higher class hotel over The Clarendon. The atmosphere is vibrant, they supply guests with so many perks and it's in such a great location, they really have something special that gives them the edge over other area hotels. | 4 | null |
It's good! Wifi doesn't work.
Just came back from San Francisco. The hotel looks nice from the outside and it is in a good location. The rooms are very small, but very clean. They do offer Wifi but it never worked. I stayed in room 214. The staff is very nice and helpful. Its in Chinatown and if you are looking for an affordable vacation....go for it! Bathroom is very small. | 3 | null |
Fabulous and Solid
Fabulous and Solid
The Beacon Hotel is:
-Very nice
-Perfect location
-Live up to expectations
-clean and comfortable
-impeccable Service
- fabulous brunch on Sunday
-Courteous and helpful staff
We will be back. First time staying and cannot find any fault with this hotel. Hope everything stays the same next time we are in there. | 5 | null |
Poor Service
guest services took over one hour to bring towels to room that maid forgot to leave. was told i had to wait till she was off break. had requested three towels for three people, only received two.
attitude of staff poor compared to 4 years ago. | 2 | null |
Don't stay there!
First, i am not a person who writes bad about the hotels so easily, but this time was experience totally under the limit. We stayed there 2 nights in Sept. 2012. Service is totally under everything, value: too expensive for what you are geting for it. Room was small, smelly, dirty and really noisy, because of the construction next door, I know it's not their fault, but nobody didn't even warn us about this and when i talked with the reception guy about it first morning, he didn't care at all what we felt or anything else and they of course still took full listprice from us. Earplugs didn't help, noise was too high.
Only good thing: location, but that is it.
My advice: just pay more, take another hotel and make your stay in NY much better and unforgetable in a good way. | 1 | null |
Great hotel close to everything
Really enjoyed our latest stay at the Grand Hyatt in Washington DC over Spring Break. The hotel is very nice, clean, service was also very welcoming. I loved the location the most. We parked our car in the Self Parking lot and never used it for 4 days. You can walk to most sites downtown including White House, Capital etc. The metro station is attached to the hotel so whenever you need you can take the Metro. We used it for many trips.
We did not eat in the hotel so can't offer any information as to the Cafe. We did however use the Starbucks in the hotel for coffee and the deli for breakfast once. In my opinion it's all overpriced so if you just walk a few blocks to your destination we always found an au bon pain or a deli or something where we can grab breakfast or lunch. It's also a few blocks from Chinatown so we enjoyed eating there as well. | 4 | null |
A declining property
This hotel has recently fallen on hard times after the owner's sudden death. The staff is very nice but the property is in disrepair. Panhandlers approach people in the parking lot (it happened to me and one of my seminar participants) and there's water damage to the conference room.
When I checked in, I was given a hotel room that had no sheets on the bed. I returned to the front desk and was given an apology and a new set of keys - the same thing occurred! On my third trip to the front desk, I was given another apology and a set of keys to a clean room. In a computer era, there's no excuse for a guest getting a room that housekeeping hasn't touched (it was also about 8PM). It made me wonder if the hotel has had bed bug problems (I did not experience any problems with this, but it looked like a series of rooms had been quarantined).
I was delighted that Josh had set up my meeting room right, and that the front desk clerk offered me a chance to see it the night beforehand. The following morning, the power cord was placed in the room but it was missing a ground plug. When I queried the salesperson about it, she said, "Oh, your company doesn't order power cords. We just provide those as a courtesy." She got me a new one while I found the copy of the room diagram my company provides for every class (which clearly shows the power cord and that the cord must have a ground prong). | 2 | null |
Nice clean property
Only negative I had was the room was a tad on the small side, but that is normal in older hotels. We had a King corner room. On the positive, the shower was very spacious, I didnt care for the rain shower, but my husband loved it. Beds were very comfortable. The lobby was beautiful. Overal a great experience. Would stay there again. | 4 | null |
Home away from home - loved it!
I can't say enough good things about our recent stay. We stayed in the 2 bedroom suite which has a full living room, kitchen, & 2 bedrooms with separate baths & closets. The kitchen was fully stocked with dish service including plates, coffee cups, water glasses, silverware and cooking utensils, paring knives, pots & pans, mixing bowls, even wine glasses! I had packed a lot of these things to take with me, not knowing what would be in the room. I didn't need to bring most of the supplies I packed. There's also a full frig, sink, microwave and dishwasher. Kitchen table seats 4. We had 3 adults and a 16 mth baby in our party and were absolutely thrilled with the space and privacy this room allowed us. The hotel will provide a portable crib on request-- we brought our own. This fit nicely into one of the bedrooms. The buffet breakfast available from 6:30AM to 9:30Am is WONDERFUL - anything you could possibly want to eat/drink and very tasty, and best of all FREE. The staff was always friendly & helpful. We arrived at 10PM and were able to park on the street for free till 7AM, then moved our car into the hotel garage. The rate is pretty steep ($34.50/nite) but I did notice (too late) that there's another garage next door for $14/nite. The metro is around the corner and down one block. The National Mall/Smithsonian museums are about 10 minute walk (3 -4 blocks). I gave the location a 4 star rather than 5 only because there aren't a lot of other businesses such as restaurants or shops nearby, at least none that we could find easily. But as noted, the metro is very close, and taxi cabs were very easy to get. Everything else was 5 star for me. On one of our outings the wheel fell off of our baby stroller and we were panicked. Upon arriving back at the hotel we mentioned it to the hotel staff just hoping they could direct us to a bike shop or somewhere to have it repaired. The hotel immediately offered to send an engineer to our room to look at the stroller, which they then fixed for us. It's little things like this that make a world of difference to traveling parents with small children. We wanted to just move in and never leave! If/when I ever return to DC I will definitely stay here again. | 5 | null |
Decent location
Thanks to Priceline the hotel was a decent deal at $149++/night. Rooms were small, but New York is New York. Bathroom even smaller. Old tube tv's were odd. Water pressure was awful. Hotel was relatively clean and nicely located on 48th between Park and Lexington. Staff was friendly.
Nothing really stands out(except the price) but would likely return at this pricepoint. | 3 | null |
Love this Hotel
I recently stayed at the Palomar Hotel in San Diego Gaslamp Quarter and I enjoyed it from the very first moment arriving without my luggage. Everybody took care of me. They helped me with everything necessary for the first night, gave me an invitation to enjoy some really nice Chardonnay in the Restaurant. My room was on the 10th floor just facing the Petco Stadium. How amazing - sitting in a cosy room and watching the game! I like Kimpton Hotels and Palomar is just great. | 5 | null |
Beautiful from the outside - crappy on the inside
I just stayed there this past weekend (March 10 -12) for a mother/daughter trip to the American Girl Doll Place. On the good side, this hotel is right around the block from American Girl. From the outside, the hotel is beautiful! The lobby is pretty, the front desk staff is super friendly. On the bad side - the rooms are really small, and the bathroom is so small it's hardly functional. No counter space, the bathtub is small, the toilet is small and the toilte paper roll hanger, was so close, that even my 8 year old daughter keep hitting it when she went to the bathroom. The room also smelled like cigarette smoke the entire time! I called to complain, and all they offered was a air fresher!! The walls are so thin, we could hear EVERYTHING! My 8 year old heard things, no 8 year old should hear! (if you know what I mean...) The bed was so lumpy - just on one side. I tried to sleep on the other side, but kept rolling back to the lumpy side. If I would have known this, I would have paid the extra $100 and stayed at the Marriott. | 2 | null |
Terrible experience!
The front desk clerk was rude. My room that I reserved was not available when we got to town. We asked for a king room and we had to take a double instead. The clerk wasn't even at the front desk when we got there. We had to wait over ten minutes before anyone came to the front desk. The clerk told us if we did not want the room that she had left that we could go somewhere else! Our toilet leaked water all over the bathroom floor every time you flushed itt and the lighting over the sink did not work. If I wasn't pressed for time when I arrived I would have done just what the clerk said and went somewhere else! | 2 | null |
Great location, nice rooms, poor TV connectivity
Have stayed at hotel multiple times. My wife and I love the location, both for shopping as well as access to restaurants. The hotel also has a good bar in which we had a few couples of our meet us at.
Although we typically are out of the hotel, when we sit down to relax and watch a little TV, we like the TV to actually work. The signal quality was very pool, and often viewed pixelated images making watching almost impossible. Mentioned to hotel in call as well as when checking out. No accommodation given for inconvenience. | 4 | null |
Mixed Feelings
I really wanted to love this hotel and some aspects I did, but and there is a big but it depends on the room and floor you get. It's location is fabulous,aesthetically very pleasing and the attached museum a big hit with our kids. Visited here with another family of four in Easter 2012. We were both located on the 3rd floor, our friends with a nice view over the park but our first room, yes first room was on top of Starbucks at the back of the hotel and facing the Irish bar. I have no issues with the bar across the road apart from not wishing to feel I'm sleeping in the middle of the dance floor! The sound proofing in this conversion is questionable, we could here the next room guy coughing like he was sat next to us and the dog barking is another story!
We ended being moved to three different rooms in the middle of the night because of the noise levels.
This is a beautiful hotel with lots of positives. However, ensure a positive stay by avoid staying on the third floor, kids, families and dogs floor!! Rooms do smell and your not advised if a dog has been in the room before hand so make sure you don't have allergies.
Would I stay here again?? Sorry no Id spend my £1000.00 for 4 nights somewhere else!! | 3 | null |
Ok for the price
We stayed at the Downtowner Inn in June 2012. It is an ok budget hotel. The price is attractive and it also offers free parking. Our room was clean, but in need of renovation. Old furniture and the building in general. It is approximately 20 minutes walk to the walk of fame, Kodak theatre and etc. The price included breakfast, which you could have in a separate building next to the hotel. It was also basic, not much variety. In general: fine for one night. | 3 | null |
Love Palmer House, not Hilton
I love the Palmer House. It is a great old hotel. Yes the rooms are a bit small. The bathroom too. Yup a view of a brick wall. But it is grand and historic and right in the middle of everything. It has history and a vibe that you can only get from being around a long time. The lobby is exquisite. The staff are amazing. It is incredible. Well worth it. We checked in with a woman I think named Maria - and she remembered us later in the day and then again two days later. She has a four year old and we talked kids. She was really great.
My one gripe? WiFi! It is $15 per day per device! Per device! We are a modern family and travel with: an IPad, a laptop, two IPods and a Kindle. And there are three of us. If all were able to get onto wifi, it would be $75 a day. As is, we had to lurk in the lounge to get work done, send emails and catch up on some of the entertainment that we keep up with. And the TV wasn't particularly good - three channels in Chinese and no Food Channel or HBO. So it was sort of a media blackout for us. Come on Hilton - reach the 21st century and have free wifi! It is the way of the world!
Other than that, absolutely love the place. | 4 | null |
Good pied-a-terre in NYC
You cannot hope to have such a spacious suite at this price elsewhere in mid-town Manhattan, a few short blocks from the Grand Central Terminal. The property is dated but well maintained, with good-size kitchen and spacious living/dining room, and is perfectly comfortable for a weekend or an extended stay. | 4 | null |
Nothing extra but it was good!!
We stayed on night in this hotel, the room was ok nothing wrong,bed was comfotable, good tv, hot shower. Being so close to the interstate is was very quiet. All the staff was friendly except the Lady in the breakfast room she acted put out when I asked her if I could get an omelet, I think she was enjoying her I -pad to much. Breakfast was ok they did offer $1.99 omelets it was good and hot!! For the price it was good. It has a huge Bar/Grill not being used very cool,hopefuly soon it will be open!!! Would stay here again!!!! Nice outdoor pool area!!! | 4 | null |
Hotel Palomar - great hotel in downtown Phoenix
I have been traveling to Phoenix on business on occasion for several years and have always stayed at the Hyatt when in downtown Phoenix. This week our group tried the Hotel Palomar, opened earlier this year - loved it! The staff was very welcoming and helpful, the wine hour from 5-6 is a great touch and the restaurant was great. Also very centrally located to other restaurants and venues in downtown Phoenix. Would highly recommend. Instead of breakfast in the hotel would recommend the Breakfast Club right next door - similar menu for half the price. And Gold's Gym is free for all hotel guests. | 5 | null |
Best Hotel in the University Place area
This Hilton is modern and well-managed. Rooms are not large, but are very comfortable and have 40" LCD TVs. There is a large mall/shopping center nearby, many good restaurants, and is far enough removed from the center of Charlotte to use a car to get around. | 4 | null |
Shuttle schedule changes AWEFUL
Room was hot and never cooled down in bedroom. Never got TV to work on either TV, but did get DVD player in bedroom to finally work. Girl at front desk offered to come to our room & help us, but she was by herself & very busy. Printer in business area was out of order with no sign, but front desk printed our airline boarding passes for us after another wait in line. Room was clean, as usual. We have been staying at this hotel for years now when we have medical appointments. The shuttle service has always been wonderful to the medical center and the airport. Ed, the driver, is top notch and more than helpful. This trip, however, the shuttle service schedule had been changed and there was no flexibility with it--not Ed's fault--the management's fault. If you can't meet their schedule, you are out of luck and they don't post the shuttle schedule online either. CALL BEFORE YOU ARRIVE to see what the shuttle schedule is so you can make arrangements if you need to. Our taxi ride to Houston Hobby was $30 for 2 people. If you don't need a kitchen, stay at a nicer hotel that has medical shuttles and take a taxi--the price will be the same. Very disappointing stay after 3 years. Understaffed at morning checkout too--must be under new management, and they have a lot to learn about "customer service". We won't be back, but will miss Ed, the driver. | 2 | null |
not helpful here
Problems big time with shower--sprayed water over top of curtain, soaked half the bathroom, including shelf and toilet. Management put room out of service AFTER our stay. No offer to move us. We were told since we made reservation thru 3rd party, too bad, nothing they could do. I was NOT impressed. | 1 | null |
Need to invest a little money in their hotel
Hotel is looking a little rundown. No hot water in the first room. Had to wait about 20 minutes just to get the front desk on the line. Then they told me to come down for a new room key, since it would take about an hour for someone to bring a key up to me. Had to wait 20 minutes in line at the front desk to get the key. Anyway, if you're going to San Antonio Riverwalk, there are a bunch of hotels to stay in, I wouldn't stay in the Holiday Inn again with all of the competition. | 2 | null |
There was only one thing....
My stay was good. The only thing that turned me off was the shower/bathtub. It didn't look clean. My children wouldn't take a shower because of it. Otherwise, everything else meet my expectations. | 3 | null |
Great location!
This was a very nice hotel. It was right on the Freedom Trail, so location was wonderful. I will also say that it was the most comfortable bed I ever slept in. My gripe is that it took us 2 hours to find the hotel. If you are depending on your car navigation system, their address on School St. does not work. There are several School Streets in Boston and we were at them all! Other than that if was a very good place to stay in Boston. | 4 | null |
Friendly, helpful staff
We've been here twice, and the staff is absolutely the best thing about this place. They are extremely friendly and helpful. We first stayed here while closing on our new house. They accommodated us with late checkout on our last day so that our pets could stay at the hotel rather than be at the house during the move-in, which was great. When it appeared we were going to miss even the extended deadline, I called and was told, "Don't worry about it."
The rooms have the amenities you'd expect at this price point. (Although no hand lotion.) The bathroom is on the smallish side and the fittings are showing some wear.
I see some reviewers have complained that rooms were dirty, and that has not been my experience on either visit. The TV in our room swiveled from bedroom to living room just fine.
The location is great if you have a car -- plenty of restaurants within 5-10 minutes. It's true that there's not much within walking distance. I think you'd be safe walking to American Airlines Center and back for an event, especially in a group, but I can understand why it might *feel* unsafe to someone from out-of-town. There's not much along that walk that's open at night.
The hotel sits on Harry Hines, which has five lanes. (or maybe six) If you're troubled by street noise, ask for a room away from the road.
My biggest complaint is that the wifi is *very* slow. | 4 | null |
Spacious, modern rooms but not a high-quality experience
Here's what we liked:
-Lovely lobby, quick, trouble-free check-in.
-Very nice, comfortable lounge area; everyone seemed friendly and relaxed. Full bar with an experienced bartender.
-Neat, modern rooms - a nice change of pace.
-Rooms are large - although not billed as suites, they are much larger than the typical hotel room, including fulled size couch and chair and a counter bar/table with stools.
-Comfortable bed.
-Some convenient features in the rooms, including mini fridge and swiveling flat-screen TV (easily viewed from bed or living area)
-Decent view and easy access to the Galleria mall.
Now, for the down side:
-Self parking is pretty expensive for what you get; small, barely secured, uncovered lot. There's no good place to leave the car when checking in, and the valet staff seemed disorganized and unprofessional.
-Staff at the desk seemed pretty indifferent about their jobs. It wasn't a warm or friendly welcome.
-The walls were extremely thin, creating noise problems even in our 10th floor, exterior room. Drunken patrons tromped up and down the hall ALL NIGHT and we heard every hoot, holler, shriek and giggle like they were in the room. Truly terrible night's sleep as a result.
-Furnishings and features were just too cheap to meet expectations for a 4-star hotel. Towels were large but cheap and thin. In-room coffee was very low quality and stale. Tables were made of painted plywood . No glassware provided - just a couple of dinky plastic cups.
-Bathroom needed a good cleaning. There was ground-in dirt in the high traffic areas of the floor and in the textured tub.
The location is good, as is the first impression of the hotel. Don't think we'll be back, though. | 3 | null |
Good value, good location
The Normandy Hotel is a very nice "boutique" hotel, and we got a good room rate. The guest rooms and common areas are attractive, and there is a daily "wine and cheese hour" in the early evening. Our main concern with the hotel was that we could hear noise from other rooms -- a couple having sex in the next room, and women talking loudly late into the night across the hall. Also, the continental breakfast and parking are expensive -- we chose to skip the continental breakfast. Some rooms have a very distinctive wallpaper, but we were able to move to a room with solid-color walls. | 3 | null |
Location +++
Perfect choice for staying in Hollywood. The location is close to all things Hollywood and the Subway. Friendly and helpful staff and clean, large and very comfortable rooms. Highly recommended to all travellers especially families | 5 | null |
Very disappointed
We stayed overnight on 6/2/12. We paid extra to have a room with a sleeper couch for an extra guest. The room was so small that we could not walk to the bathroom if the sleeper couch was open. There were towels in the bathroom for only one person. Had to call for towels.
When we opened the couch, we found that it had been closed up without the bedding being changed. Had to call to have bedding changed. There were extra pillows in the closet, but no pillow cases. It took three calls to room service to get pillow cases- which were finally delivered at 11.30pm.
The morning we were to leave, the fire alarm went off. A recorded announcement told us to wait for instructions for evacuation of our floor. There were no further instructions. We walked down the stairs to the lobby level & were told to stand outside (in the rain). No information as to the problem was forthcoming. As we stood in the rain, we looked in to the retaurant/bar which was full of people, with food and drinks being served as usual. When we walked into the bar to stay dry, we were told we could not stand there- which we ignored! We finally saw the firemen leave, but still there was no announcement as to when or if we could return to our rooms.
The only positives are the location of the hotel, and fact that the bed was clean and comfortable.
We will not return to Club Quarters on our next visit to Boston. | 2 | null |
NEVER EVER AGAIN WILL I STAY HERE!
My husband and I have traveled a lot. We have stayed everywhere from 5 star luxury hotels to road side dumps that would make the Bates Motel look great......The Herald Square was worse!! We arrived late on a Thursday night around midnight, but called ahead to make sure this would be OK and was told "Oh yeah that will be fine". We asked about valet parking and was told that they hotel didn't have valet parking but there was a parking garage right next to the hotel where the cost would be $22 per night. We were advised to pull up to the hotel and "have our bags unloaded" then drive to the parking garage. When we arrived the entire block of 31st street had police, fire, and EMS vehicles. We weren't sure what to do so we parked as close to the hotel as we could (about a block away) and went to the hotel to check in. Well, the entire NYC FD,PD, and EMS was actually coming and going from the hotel. The staff who were all protected behind a wall of bullet proof glass just looked at us when we came in ...with our 11 month old child...and asked if it was safe for us to be there. They just shrugged there shoulders and said yeah I guess. At that point the reservation was already paid, we were in NYC at midnight and had nowhere else to go so we checked in. We asked if I drove up could someone help us with our bags? They looked at each other (there was about 5 of them sitting behind the plexiglass), and said we don't have anyone to do that right now, so my husband and I carried all of our bags )which is quite a bit for 5 days travel with a baby!) from a block away. Oh did I mention that there is no ramp or handicap access so every time we got to the hotel we had to put the bags we carried down and carry the baby's stroller up the stairs to the hotel then park him there while one of us carried the bags up. We then had to wait for one of the five sitting behind the bullet proof glass to buzz us in as the front door door locked after closing....every time the door closed. They would look at each other and roll there eyes like do we really have to push the button for you again? I know it was hard on them pushing that button while we were lugging our baby and our luggage up and down there stairs from a block away while dodging multiple emergency personal that we still didn't have a clue as to why they were there!!! Needless to say the 2 very slow very small elevators were quite busy transporting all of the police, emts and fire fighters to what ever horrors where occurring in this terrible place so it took us quite awhile to get our things up to the room....and it only gets worse from there!!! The room was TINY (I know NYC is notorious for having small rooms but this is teeny)! The bed which was supposed to be a queen, but appeared more like a full barely fit into the room!!! There was about 1 1/2 foot around the bed in all directions. The walls were a dull brown. There was a small window which looked out into the window of the next room. It was dark, gloomy and felt like a prison cell! The toilet didn't flush. The water in the shower was schizophrenic and would go from scalding hot (I have blisters on my hand to prove it) to freezing cold. Every shower I would soap up then have to turn the water off and stand to the back for about 5 min for the water to get warm again. Then all of a sudden scalding again! The room was so unbearably hot in NOV that we had to run the AC on high and still had to sleep with the bare minimum just to breath! The heat source was an old radiator that was burning hot and impossible to keep a baby away from! On our third night we got awakened at 3 AM to someone police raid pounding the door saying "Front desk need to talk to you" We called the front desk and they were rude and said no NOT YOOUU! Well this happened 3 times! Again we called the front desk and was treated like it was our fault that they had the WRONG ROOM! He said well we have to get some people out... at 3 am?? You come to the wrong door and pound 3 different times?...get the F****G room number right!!! NOT EVEN AN I'M SORRY!!! Just rude behavior on the other end of the phone!!The baby was screaming for hours afterwards!....And checkout was just as horrific. Oh and the parking was $40 per night NOT $22. I WOULD RATHER STAY IN A RAT INFESTED ROACH CARPETED CAVE UNDER THE SEWER OF A HOMELESS HOSTEL THAN PAY TO STAY IN THIS DUMP AGAIN!!!!!! | 1 | null |
Good & convenient location
In NY there are a few Hilton hotels and consequently our taxi drove us to the wrong one. But with a few words from the friendly concierge at the Hilton Hotel, we were on our way a few short streets away to the Hilton Garden Inn.
It was late when we checked in and consequently, the hotel staff were notably tired and were not at all smiley & welcoming as previous reviewers had indicated. This is a small hotel complex, not of premium quality.
Although our room had a great view towards Times Square, it was a tad shabby. Our bathroom was distinctly old and peeling, not modern as the other reviewers. The door to the cupboard couldn’t open fully due to the lack of space. Of course, this doesn’t really matter if you are out and about and using the hotel as a place to sleep. The beds were very comfortable as were the pillows. Free Wifi competed the package.
The safe was rather old fashioned with a key lock and attached to this was a HUGE keychain and card... difficult to place if the bag you were carrying was small but easy to find!!!
Pluses:
Close to everything. Walking distance to just about anywhere in NY.
Minuses:
Shabby and the rooms are in need of renovation – a touch of paint wouldn’t go astray.
Things to Do:
‘Bike the Big Apple’ – really the best way to see NY. It’s easy and safe and full of fun with a well –knowledgeable guide. We did the twilight tour which took us over the Brooklyn and Manhattan bridges, Greenwich Village – I highly recommend this tour even for beginners and children.
Shop at ‘Macys’ – the best shopping ever with great sales and great variety of anything you’d ever want.
See NY from the ‘Top of the Rock’ – a really marvellous uncrowded view of Central Park. The Rockefeller Centre is a hive of activity. | 3 | null |
You get what you pay for
I stayed at the LaQuinta Inn for two nights while I was at a conference at another hotel. This is an older property, and it shows. The rooms look a little tired and the air conditioner is quite tired. But it is clean, the staff are friendly and helpful, and it is within an easy walk of both the Capitol and the downtown entertainment district. I had no problems with noise except for the air conditioner.
There is a small outdoor pool, but I never saw anyone using it.
The breakfast is standard for this kind of place, with the standard waffles, etc. It does offer some fresh fruit, yogurt and toast.
The bed was comfortable and I slept well.
So this hotel does reasonably well with the essentials (I don't know whether the air conditioner could cope with a summer day in Austin) and is good value for the relatively little money they charge. | 3 | null |
OK Hotel
Very average property. Hotel is quickly becoming "tired" and needs updating, especially the bathrooms. Rooms arent quite as bad, but showing their age.
Location of property is awesome, but thats about it.
Had problem with Hilton.com as they didnt send confirming email so I thought I didnt finish my online reservation. Booked one 2 days later, and they tried to charge me for two rooms. Took over an hour of my time to get the 2nd room removed from my card. Thought this was supposed to be a "service industry" ? | 3 | null |
an uninvited guest
Stayed here 2/4/12. The hotel itself looks nice from the outside rooms are decent size, slightly updated was nice to have two bathrooms. While getting ready to go out my friend had a roach crawl across her foot. We called the front desk and had they sent security up. Im not sure why security would deal with that, pretty sure that little roach couldnt fit it cuffs lol When security came up he seemed annoyed and bothered and asked us what we wanted him to do. We know that bugs are everywhere but its a bit unnerving to find a roach in your room, especially when it crawls across your foot and the carpet is black so its very difficult to see if they are anymore. We were allowed to switch rooms (our request) and upon checkout we were given comp. parking but even then we were treated like its no big deal. I just feel the whole situation could have been handled better. Also we ordered room service we tried to get a bottle of champagne and were informed they only had one kind available (there were at least four on the menu) we ended up getting 3 martinis which came with ice in a glass that you are given in your bathroom. We didn't even drink them, they tasted so bad. That being said the bell hop was extremely nice and funny. I wouldn't say the experience was horrible but it was less than enjoyable and I will not likely return. | 2 | null |
Great staff, terrible rooms.
The staff at the hotel was very friendly & helpful, but the rooms are terrible. First of all, the decor of the room is outdated. The sheer under the curtain was torn / shredded. The bedspreads had holes in them, it looked like there had been some type of leak in the room & whatever had leaked was still on the curtains & lampshades. The bathroom looked like it had some type of leak or water damage as well, there was mold in the bathroom along the baseboards on the side of the toilet & behind it, & there was mold close to the tub as well. There was a razor blade stashed in between the wall & one of the lights. I only stayed there because they were the only place in the city that would let me check in as early as I needed to. I will never stay there again! | 1 | null |
Save your disappointment and stay at the Hyatt
I am a hardcore Hyatt resort fan, but I was really looking forward to staying at this hotel. What a huge disappointment!
Let me get right to the point:
Pros - They have a shuttle that will take you to Fiesta Texas and the Shops at La Cantera. They have an adults-only pool, and it's a large pool. They have a Looney Tunes breakfast, where Looney Tunes characters come out and visit with your kids, and the staff there were exceptional.
Cons - Customer service was soooo bad. My $1000 for two nights will go somewhere else next time. The pool for the kids is kind of small. And there's no lazy river...something that I've gotten use to with Hyatt resorts. Those lazy rivers are life-savers...the kids never get tired of them! My real problem with the hotel is that the customer service was so horrible. I complained immediately, but the manager didn't attempt to contact me until the night before we left. | 2 | null |
Great experience!
Brought my daughter into DC for a holiday weekend with family and we were very impressed with all. Clean rooms, decent rates, easy access to everything, and, most importantly, excellent service! I would highly recommend the hotel and look forward to future stays! | 5 | null |
Surprisingly Nice and Convenient
I was flying out early from LAX so I decided to book a room at the airport. The price was very good, which made me a little skeptical. However, I enjoyed my brief stay and will do it again.
Pros:
- shuttle from the rental cars and to the airport
- if you don't want to shuttle to the airport it's about a 15 minute walk to the Delta terminal (much closer to other terminals)
- room was very large and bed was comfortable
- lobby was nice and people friendly
Cons:
- air conditioner was a little noisy but not enough to keep me awake, also the vent was a little dingy | 4 | null |
Good location, modest but comfortable acommodations
It's a couple of meters far from metro station on a quiet neighborhood. The bathroom seem to have been renovated recently, and bedroom is pleasant despite of old furniture. The negative point is that there's wifi cover only on the hall, don't working at room. Summarising: it was a good stay, and I recommend the hotel. | 4 | null |
Great Accomodation and Value
I booked this as a combination of cash and points so got a really good value deal. On quite a high floor and had a corner room so a bit of extra space as well.
Room was much better than I expected from reading the reviews on here and the check in after a long flight was friendly and welcoming. Room was quiet and as noted there's a Walgreen's and a Whole Foods market that is easily accessed via the rear entrance on the second floor. The second floor is also home to business centre where you can print airport boarding cards etc.
If you're after fast food (burger/Subway etc) then turn left and head up the hill until you're over the brow and there they are - we headed up one evening but turned back too soon. The next day we headed that way to the centre and spotted them!
Location is good - 10-20 minute walk to the Public Gardens, 10 - 15 mins to the Science Museum.
We also did the Duck Tour and can thoroughly recommend this. | 4 | null |
Reminds Us of the Meditteranean
The room was extremely comfortable, clean and well appointed. We enjoyed relaxing there with our grandchildren who visited. The grounds were so peaceful and the landscaping was beautiful. The children had a great time too. The breakfast cafe was conveniently located, had great service and the best food. | 5 | null |
Not so good
We book from the internet only 1 night because we not sure how the hotel good or not when we go to check in around 8 pm the door already lock i have to use extra window to check in.
Receptionist said computer down during that time i look around there have people waiting about 6-8 people and has one guy said he waiting out side for almost 2 hr. that is terible.
We desire to have dinner around the hotel and come back again at 11 pm everything is fine.
But they charge me for parking 11 dollars i don't remember even I book online it show me that this hotel have parking lot but no show extra charge.
Out side the hotel look ok but in room has smell weed, small and water leak from the ceiling.
We will not go back again.Next time I will stay hotel out side bay area. I think is cheaper and more clean. | 2 | null |
I will NEVER stay agian!!!!
As a first time traveler to Washington D.C. I was very excited to stay here.Boy was I wrong.the beds were the worst even my 12 year old had back pain.The room was outdated and very small.There vending machines didnt even carry water geez.And for room service...Yes they made the beds but never removed the trash and pizza boxes we had from the night before.I asked the lobby if they had milkshakes at the restaruant and he said "What is that?He said he didnt know what that was or where to find a milkshake.I dont know why everyone is giving all these rave reviews but I was and still am highly disappointed:( | 1 | null |
TravelingFamily
We were looking forward to staying at Del Sol, based on reviews we read. Because we were travelling with our two small daughters, we booked a family suite, which looked really cool on the web site, with a separate room for the kids, their own separate beds, etc. When we arrived, we were informed that because of an "input error," we had not been given the family suite. We were instead given a two-room "kitchenette." Our kids ended up having to sleep together in a very uncomfortable pull-out couch. The staff couldn't have care less that we were inconvenienced. Overall, this hotel is generally an attempt to make a silk purse from a sow's ear, and it's only partially successful. It is difficult not to notice the general tackiness of the facilty (some might find it charming or funky), and the amenities are few. Free continental breakfast is served in a room the size of a closet, although there are tables outside to eat at. On a foggy, drizzly day, this doesn't work. The staff, while generally eager to please, are not particularly competent or professional. There was lots of noise from the street through the window, which we had to keep open to maintain a comfortable temperature (no AC). All in all, an experience I would not care to repeat. | 2 | null |
Like a bad book with great cover art....
The good points first - great lobby, bar, and restaurant scene. Interesting ambiance, lots of personality, decent service with some wit and a little attitude - all good.
Once you get passed this - the functional part of the hotel is tired, cramped, claustrophobic, dark, worn, shabby, uncomfortable and depressing. My rooms was a closet. The bathroom was so small, you can barely turnaround. The flooring in my room was loose and had puckered in a way that when I walked the three or four steps that the room allowed I made a loud sucking sound. A small TV was randomly mounted in the middle of one of the side walls. While I don't watch TV, this seemed like a rather odd arbitrary design choice. Nothing about the cramped space seemed thoughtful or designed to make someone feel relaxed and comfortable.
I suppose the defense of this design is that the price is supposed to make up for the lack of space and amenities. If they were charging hostel rates - this quality of room would be acceptable - but they aren't, not even close.
Basic recommendation - if you are in the area, stop by The Hudson for a drink or meal - but stay in one of the dozen or so other hotels in the area where you can be comfortable. | 2 | null |
Spacious suite, no amenities
We really loved the clean, spacious suite. 2 BR, 2 BA, full kitchen for a great price! Other than that, the hotel has nothing to recommend it. No lobby, no amenities, very expensive wi-fi, etc. More of a way-station than a hotel. | 3 | null |
Very funky, cool oasis
Great boutique hotel...makes you feel like you're in a green paradise right of the main strip in SoCo. I can see how it could be noisy if it was an active weekend night. The wine bar was quite expensive, but everything in Austin seems to be pretty high priced. I enjoyed my clean room and very comfortable bed....especially the sheets! Nice pool area. And a dog friendly hotel although I wasn't able to have my dog with me on this trip. | 4 | null |
Best part of my business trip
I was in Chicago for one night and stayed at the Trump. This was one of the nicest hotels I have stayed at. The room was spacious, clean and had nice views. The bathroom was large and had a great shower/bath combo. I highly recommend for business trips--the location was very convenient. The restaurants were pretty expensive, I ate at Rebar as it was less expensive and I wanted to try and not blow my meal allowance out of water. I got 2 appetizers which were really good. I also used the gym there--very nice gym, plenty of cardio machines, and some free weights. The towels in ice were a nice touch. The machines faced outside to some really great views of the loop. Overall, the hotel was very classy, elegant and modern. I look forward to staying here again. | 5 | null |
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