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Simple, clean, no frills motel 5 mins from airport
Checked into the property for 4 night stay week of 4th of July based on previous reviews and booked a queen room.
The motel consists of (2) two floor bldgs located across the street from the marina in Point Loma section of San Diego. Most travel spots: downtown, zoo, old town, ballpark, etc are within 10-15 drive. Since we didn't rent a car we opted for public transportation to get everywhere which is easily accessible from the motel (busses to trolleys & trains).
At check in, first thing you notice is how genuinely friendly the staff is as you're met with a warm welcome. 24/7 front desk helped as we had a 5:30am check out.
The room itself was small, clean, white with minimal decor. So while it's not in danger of winning most charming room by any stretch, the room & bed were comfortable and adequate. Bathroom was cozy tight with decent water flow in shower...but make sure to pack your own toiletries as there's none included.
My only issue with our stay was around the value of what we payed for what we got. Granted it was a holiday week so we probably paid higher prices than normal...otherwise if you're looking for clean, minimal, no frills accommodations, I recommend this property. | 3 | null |
Great location, great people!! Would stay again!
It is a great location. The hotel was clean, people helpful, quiet location. Great views and walking/riding area. I went with my 2 daughters ages 14 and 22. We had a great time. The only bad thing was paying for parking(at hotel), not sure why you have to pay, they have a nice sized parking lot, may be more crowded in summer months. | 4 | null |
Great Place to Stay for Business Trip
Stayed here for a week long business trip. Free breakfast and coffee every day. Flat screen tv's in the living room and bedroom. Staff was very friendly. Only thing missing in my opinion is a balcony. | 4 | null |
First time at the Edison and won't be the last.
We stayed at the Edison for the first time from 31st January to 6th February and were delighted with our stay. We normally go cheap and cheerful and book in to Milford Plaza when in NY but decided to change to the Edison a week before our stay as we had the option of taking a suite for a little more than what we were paying at the Milford. We were not disappointed with this decision. The Milford is currently a building site and would have meant for an awful stay in NY. In comparison, we found the Edison to be peaceful, relaxing, friendly, clean, and an ideal location. As one of our party has not been keeping great health recently, taking a suite was the ideal decision as it meant he was able to relax in much more comfort. Yes, the room was a little dated but you get what you pay for -if I wanted super luxurious, modern quality I would have gone elsewhere and paid three times the price. That said, the suite was clean, comfortable, the bed was soft, the bathroom well stocked and clean, and we really couldn't find fault. I have read reviews on here of construction work going on - I was not aware of any work going on in the hotel, maybe we were just lucky. Will we back? Oh yes. The Milford's loss is the Edison's gain and I look forward to our next stay with great anticipation. | 5 | null |
Avoid - Rude staff and they put us in a dirty room
We have been to NYC and stayed in Times Square 4 times over the last 3 years and this was the worst experience we had. The staff are rude from the front desk on. We had a corner room with a wonderful view including the Empire State Building, but the bathroom was atrocious. It was something you'd expect to see in a 1 or 2 star hotel. The tub was torn up and they should have never have rented the room like that. It was not clean at all. We found the last guest's pubic hair in the tub! Hair on the back of the toilet seat, hair on the vanity. Disgusting! They did put us in the room one floor above and gave us some cheesecake to appease us, but if I was the manager, I would have upgrade us to the next room up in class. Go to the Double Tree across the street which is soooooo much nicer! | 3 | null |
A Weekend in Memphis
Was recently deiighed to spend a weekend in Memphis. Getting there is simpler for us now that US Highway 45 is four lane from Meridian to Tupelo. In Tupelo take US 78 to Memphis and what used to be a grueling drive via state highways to Vaden and connecting to I-55 is now as simple as drivng from Meridain to New Orleans.
Stayed at the Double Tree by Hilton, just a block from the Peabody, 3 blocks from Beale St and 2 Block from the Fed-Ex Arena. Valet Parking, and an accomodating hotel staff in general were in evidence all arround . One negative was the long line at check-in. Rooms were well apointed and clean, if dim. Air conditioning an essential, was more than reliable as daytime temps were running at 103. The Double Tree gave me everything I'd want from a hotel.
While the lines were long at the Lorraine Museum, we found the Staxx Recording Studio Museum to be an entertainng and eriching examination of American culture where black and white music worked together to create a musical interpreation of the south which included musicians from both clutures resulting in a phenomena that thrust itself on the nation as the country was trying to emerge from the shackles of Jim Crow segregation. If you're in Memphic don't miss the Staxx Recording Studion Museum. | 4 | null |
Still slipping - will look elsewhere in future
Stayed here several times over the past few years. i am Marriott gold. this hotel is slipping. no one at the door to meet you, i had a car and bags with my family. quite frankly there is never one at the front so I shouldn't be surprised. rooms - first room small and by elevator, had to go back and ask for a different room. Really frustrating as gold level should receive something better. Beds - ok, air system terrible. set room temp at 72, 75 etc. never got above 68. lastly, the elevators are the worst. Long waits even when there is no one around. speaking of no one around, a line of 10+ people waiting for the elevator in the lobby at 10 PM last night. no manager in sight yet as the line grew for 10 mins. No excuses - management is never visible and this was certainly time to be around. i could go on and on - like someones room service tray sitting on the floor in the landing near the elevator overnight from 10 pm until at least 9 am. i left hotel at 9 AM.
when i see a hotel across the board have issues, each one not big but total it adds up, it shows me a lack of management involvement.
I usually stay on this side of town 6+ times per year and will look elsewhere next trip. | 2 | null |
Just Horrifying
I had the extreme displeasure of staying at this hotel for a full week during a trade show. When I walked in the door, I was pleasantly surprised by the lobby décor. The love affair ended there. After checking in with the mostly friendly and attentive desk staff, I was greeted to an elevator system that defied logic for a hotel priced at the rates I was paying. There was a 5-10 minute wait for that trip, and virtually all of the others, to get to my room at the top floor. Upon entering the elevator, I was greeted with a grimy, dirty appearance on most of the surfaces. It was a minor precursor for what followed. As I exited the elevator to the top floor, the first sensation was the heat. It literally felt like walking into a sweltering barn, although a barn is probably cleaner than this floor. The carpets were worn, ragged, and dirty. Ceiling tiles were water stained and crumbling in places. There was a vague musty odor throughout. As I entered my room, the temperature was in the 80’s. The air conditioner controls are some 1950’s blowback that use some type of air pressure which causes an audible hissing at random times during the totally ineffective temperature adjustments. I called a number of times and they finally sent a technician who opened a panel and looked at the innards for a time, proclaiming he found a “stuck cooling jet” that was the issue. He “fixed” the jet and promised it would cool down. This was not the case. In fact, so many heat complaints came in that the hotel took drastic action for the entire floor, in the form of a single personal oscillating fan standing tall near the elevator. For the whole floor. The pool area was just nasty with dozens of cockroaches playing games of whack a mole in the cracks of the decaying wood slats that are installed throughout the area. All of the above and the lackadaisical and sloppy nature of most of the staff incline me to recommend that one is better off staying at a Motel 6 than this place. They tell me they are in the midst of remodeling. A wrecking ball and bulldozer would be the only acceptable method in my opinion. | 1 | null |
Too noisy
hello, we stayed 3 nights over this hotel due to its good rating via trip advisor.
however, we were sort of disappointed in varirous reasons
1. they put us at top floor rooom where is very close to their rooftop lounge bar, we could barely sleep due to the loud music. we complained and they eventually switch us to the lower level room at 1 am, but it averall killed our next day schedule due to the lack of sleep
2. the interior design is correct, but not in top notch.
3. Service is correct, but not top. they eventually deliver the wrong mail package(with different name) to our room. | 2 | null |
Extremely overpriced or what you get
If a pool and a bar at the pool is the most important thing to you, then stay here. If courtesy and clean carpets and value is important, then don't even consider it. The internet is so slow, you can't hardly do business. They have this huge parking lot that they charge a large nightly fee for. No fridge i the room. But the wort part was the unfriendly snotty people behind the counter. There was a very loud wedding next door and I called down to ask for another room. They put me on hold and never came back. Stayed in a place in Monrovia, days before and was much cheaper and great value by comparison. | 2 | null |
Not $200 worth
This place is way to pricey I understand it suppose to have the historical look but it smell bad like an old building there were stains on the carpet there were water stains on the walls. The service at this location was great just could not stand the flood/old building smell se We ended up checking out and stay at the Palmer house ( Hilton) which was very beautiful, the standard club needs some upgrades if they going to charge $190 a night I would not stay at this location | 1 | null |
Just enough to pass. Just barely.
This hotel is pushing OK. The check-in went smoothly, and they do hand out yummy cookies upon check-in, so that was a plus, but I never had any experience with the staff. My mother, on the other hand, was treated indifferently by the bartender, and the windows in the bar were dirty, so she couldn't see out.
The room was OK. It was comfortable, the beds were alright, and the shower worked well. The big issue is that you WILL hear traffic noise from I-35 if you get a room facing the freeway. That did not bother me as much as the "ding, ding" from the elevators which we were so conveniently close to our room. The paper thin walls means you can hear anything going on in the hallway. Oh, and the AC in our room didn't work.
I never tried the restaurant, but it is a sucker bet with a very nice Classic Denny's in THE SAME PARKING LOT as the hotel. Plus, the Denny's is open 24 hours. The hotel restaurant is not.
Speaking of parking lots, this hotel must have been built on the adjacent cemetery, as it is surrounded on 3 sides by it. If you have any business in the cemetery, this hotel is for you.
The location is very close to UT, but I did not find it to be within walking distance. More like driving distance. You will need a car if you wish to go somewhere else.
The building was renovated, but it still has some wear and tear in places. It's just old.
This is a barely OK hotel. I did not hate the place, but I did not like it either. It has quite a few flaws. The big issue is the location and the thin walls. The bottom line is there are much better choices in the Austin area, so skip this hotel. | 2 | null |
Nice Hotel, helpful staff, area proliferated by filthy down and outs.
My wife and I arrived at the hotel on the evening of Wednesday 25th January returning from Hawaii. The hotel itself is excellent rooms and service good in all respects, perhaps except for the dinner buffet which was warmed up and not to my liking at all. My wife had the salad and did better than I.
HoweverI think my heading related to our visit to this area both last week and now should be "I cry for you San Francisco" not quoting too heavily on the song from Evita!!!! Firstly San Francisco is a beautiful city with so much going for it in terms of amenities, infrastructure as well as scenery and Wharf etc. However all of this at a price related to the disturbing level of dirty, filthy, scruffy down and outs and beggars that are everywhere. Disgusting sights of them everywhere some even partly clothed and exposing themselves, it is a job to work out those that are mentally ill, those that are drugged up or drunk and those that are as they are because they want to be. All in all one would like to have the feelings of sympathy and charity but these filthy people should be dealt with and removed. Not sure about helping them but think of the benefits to all if they are dealt with as they should be and removed from the streets. It is so sad in my view as my wife and I would have loved to have visited a number of places but decided we did not want to pass over or by some of these smelly dirty people who frequent almost every part of San Francisco. Why I ask do the police not do something about this even arresting them for stealing the shopping carts which many of them use to cart their belongings around. Also a word about travelling on public transport, we travelled on a bus from Fisherman's Wharf to the Civic Centre at about 3pm on the afternoon of Thursday the 26th January and were unfortunate enough to be at the Galileo Academy of Science & Technology when it was boarded by a large number of girls or should I say young ladies from the school. During our tip their language was appalling and they used each and every expletive I had ever heard and with no shame whatsoever. Also their lack of the English Language like so many was evident by the stupid and annoying use of the word "LIKE" in almost every sentence they use. Interspersed with such memoral lines as "you know" etc with the expletives they took an enormous amount of time to tell their associates even the most simple details. Sorry this review as about the hotel but as far as I am concerned it is also about the area in which the hotel is situated. | 4 | null |
Great Place near Downtown
Nice place to stay in a great location near downtown. The hotel is next to highway so an easy access. Front desk staff Shaila was very helpful. Quiet and clean room. I also got it through priceline for a great price. Haven't tried breakfast buffet. I will visit again. | 4 | null |
Couldn't even pick me up at the airport.
Never got to stay at this hotel. they had to many issues picking up from airport like a no show shuttle. i stood there for 1 and1/2hrs and only saw one shuttle which passed me up because of traffic which i of course don't blame them for, but after that not a single shuttle. there was a guy timing shuttles he tried to get the shuttle and couldn't. so i slept in LAX airport. never going attempt to stay here again. be aware of this if u need the shuttle to pick u up. | 1 | null |
Fun Place, Sparse Ikea Type Rooms
For the $250 a night price tag I was expecting a Las Vegas type room but instead was greeted by a room with an Ikea Apple contemporary, minimalist style type room with a bed on the floor. We're talking no side table and really not much of anything in the room other than the phone on the floor and a pad of paper. The bathroom is surrounded in see through glass so basically it's not a place you'd go with a buddy or your family unless you all had your own room. If you don't draw the curtains on the shower you'd also be able to see your significant other on the toilet (not exactly something people want to see in their hotel room).
I would describe the hotel as an interior designer's LSD dream or something. There's an eccentric flamboyant video mural of an African American man doing interpretative dance as you await your elevator to your room. When you sit in the lounge area you sit on a giant plush couch with shag type rugs you'd expect to see in an Austin Powers flick and some song lyrics with nonsensical words streaming up the wall on a digital sign. The general hotel staff wasn't very professional or organized. I was kind of shocked to see one of the cleaners in the hall cleaning so I kind of wondered if they were very nice to the staff.
The rooftop bar area is nice and a great place to hang out. The restaurant even better and well under priced for the great food provided. The restaurant staff downstairs was so friendly and my friends reminisce of the Fois Gras burger we decided to try after indulging in drinks on the roof top bar. If you're having a conference the layout is absolutely bizarre with a super narrow presentation room which makes it near impossible to see anything from the back of the room even for a guy with 20/20 vision. An event organizer joked and described the place as a pickup bar. I recently saw the hotel in, "Get Him to the Greek," which is definitely a party location.
All in all, I will always remember the Standard Hotel but I am not sure I would go there for anything other than fun as it's hardly a practical location for the typical business man. It was pretty lame that they wanted to charge for everything from parking to wifi in addition to the $250 a night. | 3 | null |
Great location...that's it
The location could not be better. The hotel has a very cool 60's deco look which is fantastic until you get out of the lobby. The rooms are pokey and tiny, and really nothing very special. They could all have done with some paint and a bit of TLC. The carpets in the corridors had patches of new pieces stuck down with gaffer tape...classy.
The worst part is that we were kept awake all night by the noise of the elevators, which are also ancient. It sounded as if someone was permanently moving chairs around and scraping them on the floor...just make sure your room does not back onto the elevator shafts or you will not be getting much sleep. | 2 | null |
RIDICULOUS NOISE
Here for a week's stay...after one night starting to crack up already. The noise in the hotel is awful. The rooms have adjoining doors so you can hear everything in your neighbours rooms, the balcony glass is so thin you can hear the traffic and the cruise ships horns all night. The worst part is the noise from the pool, the filters have been buzzing and banging all night. Rooms and entire hotel dated. Noise from air con is dreadful too. | 1 | null |
Best Dumpster-Inn
Truth is this place is ATROCIOUS. My wife and I checked into this dump on July 28th, the front desk clerk gave us the key to a room on the third floor, the floor lighting was dingy. We tried to get into the room using the two sets of keys that were given to us, none worked, and asked Karin the housekeeper to help us get into the room, and her master key would not work either. I went down to the front desk, and informed the clerk that the key / master key would not work, she tried to remake the key, but refused to switch, instead informed me that maintenance would help us get in and sometimes it just needs their “touch” . After half hour of waiting, maintenance never showed up, the housekeeper tried her master key to open the room again, and yes it opened. The door opened to a dirty used room! I was then informed that the front desk were on their way with a key to a new room, after a 10 minute wait, my wife went down and got a key to a new room. After 45 minutes of checking- in into this hotel we finally made it to a room, and yet maintenance never showed up! Moved the bed-sheets and found several hair on the bed. We checked out. The good thing of this property is its location to the museum and a helpful housekeeper Karin. If you are of the mindset “Beauty Is Just A Switch Away’ then this is place for you, for comfort and home away from home, stay away from this property! | 1 | null |
Great Location
Just got back from a 4 night stay in New York. We chose the Hyatt Grand because of its central location which really paid off for us. Grand Central Station is underneath the hotel and it is easy to go uptown to Central Park from here and down to Soho, Greenwich Village and the seaport area. If you are nervous about using the trains, then this is the best place to get advice about the routes and help with buying tickets. Hotel is big, but the rooms are absolutely fine and we found the staff very helpful. We looked out onto the Chrysler Building. We didn't have any tea or coffee making facilities in our room so we asked at the front desk and found a hotwater machine, tea and coffee waiting for us outside our room when we returned. Paper cups were provided. We asked at the restaurant if we could take china mugs back up to the room with us and they didn't have a problem with that. The cafe/diner opposite (red front), directly under the bridge, sorry can't remember the name, is great for light meals and breakfast. Its about a 10 minute walk to Times Square from the hotel. Skip Fifth Avenue, it is crowded, overpriced and with no atmosphere. I'd recommend that you spend a lot of time in Soho and Greenwich Village. The shops are better and there is a great choice of restaurants and bars. It's a relaxing and charming area. | 4 | null |
convenient and reasonable
Having read some reviews after I stayed, I should say this hotel is a sort of standard American affair. I agree with other reviewers that the bus centre area looked rather dodgy, though nothing happened when I passed through it around 10 pm. I was with another guest at the hotel who was attending the same conference, and I think I'd avoid the area if I were alone.
I stayed three nights at this hotel to attend a conference in the downtown.The room was clean and functional, though I found it rather odd that there was no door/separation between the loo and the wardrobe-washing basin room. It was OK for me as I was on my own but it could have been rather awkward if I stayed with another person. The shower angle was a bit inconvenient, and although I'd prefer a detachable one, sufficient hot water was available and water pressure wasn't too bad. Wi-Fi is free but the connection got weaker at times. There is a kitchenette with a coffee maker, a microwave and a dishwasher. As I'm not American, it'd be nicer to have manuals for the latter two, even though I could figure out how to use them. Also, it would have been nicer to be offered at least one herbal tea bag -- there was one English breakfast and one Earl Grey and that was all.
The staff was friendly in the sense that they didn't glare at me and would answer my questions or tried to find the information. I felt, however, that most of my questions concerned the kind of information that would be offered without asking at a hotel in a larger city. And none of them addressed to me by name - no personal touch.
The most annoying thing was the lifts. It's necessary to insert a card key to operate it, and sometimes it just didn't move. Other guests commented on this, so it wasn't just me, I think. | 3 | null |
Could have been better
We had 6 nights here. The hotel is in a great location, close to subway, bars, restaurants,etc. It was also very clean. However, we had problems with our hot water and toilet. The toilet didn't flush half the time and we had to keep asking for someone to come and look at it, Which they did, but it was never fixed properly. Hot water was temperamental. Quite frustrating, staff tried to help but never really got the job done. | 3 | null |
Ridiculously Pet Friendly Visit to San Francisco
My Partner and I just returned from a 3 day stay at the Palomar which we did over Thanksgiving weekend. We took our 3 Weimaraners with us and they could not have been more accomodating or pet friendly. We and the dogs were welcome everywhere including the wine happy hour where they got plenty of attention from staff and guests alike. The bed was very comfy (It was a challenge to convince the dogs otherwise), they brought extra towels for dog washing too. the location was great being close to great shopping (which was also very dog friendly-especially Bloomingdales, Neiman Marcus and the Apple store to name a few). We ran out of dog bags but the bellman kept us stocked. a patch of green grass closer to the hotel would be great but the dogs learned to accept less after the first 24 hours.
we enjoyed the property and the staff (100% friendly and attentive, I cannot recall that from any recent stays elsewhere) so much that we will seek out Kimpton Properties in other cities even when travelling without the dogs. | 5 | null |
Spectacular location - heart of San Francisco - but...
This is a classic old hotel, right on Union Square. The location is busy & high energy with the tram cars right outside - undeniably San Francisco. We stayed in the original building as that's what we wanted- to see & feel the old hotel, the charm of the wider corridors, old lifts & older style rooms. We certainly got that. The room was HUGE - a family room with 2 queen beds, sitting area, larger than Junior Suite in proportion about 800sq ft. The trade off was no view. Whilst this is a WESTIN, it is not a 'great' Westin nor a 'great' hotel. It's big & impersonal and you need to be a self sufficient and experienced hotel user who knows their way around hotels, to make this a worthwhile experience. Everything ran smoothly, but there was something lacking. I'd stay again for the convenience of the location...but that's all. | 3 | null |
Disappointing...
Our first time ever to stay at an Omni Hotel. Was extremely disappointed. Way over priced, and simply not worth it....TINY, TINY room, hard bed, bad water pressure in the shower, poor iron..could hear traffic below, train horns blowing, people in the next room coughing..doors slamming, people talking in the hallway early on a Saturday morning.. Only reason I'm giving it 2 stars and not 1 star is, the folks that work there, were nice... | 2 | null |
San Diego vacation
The hotel and location was perfect. We had a room on the 8th floor overlooking the bay. The room was very clean and all of the furniture looked new. The pool Has a great view of the bay and our room has a direct view of the fireworks from Sea World. My 9 year loved the hotel.
Would definitely return. | 4 | null |
A junkie broke into my room and her blood was allover my stuff
I stayed at DoubleTree by Hilton (San Diego Downtown) during the dates 22-29 of March 2012, while I was attending a conference at the Conference Center these days.
The third night, when my colleague and I came back to the hotel, tired after a full day at the conference, we had a horrifying experience, to say the least. Even though that was nothing compared to how we later on were treated by the hotel…
When we came up to our floor we went to our room and tried to unlock the door, but neither ones of our key cards were functioning. So we got down the reception to get a set of new keys, but these didn’t work either. After some arguing we got the manager to come up and use his master key to open the room, but not even that one worked. So a locksmith was brought in to open the door and when he finally arrived and unlocked the door, we got a big surprise as the security hatch was put on from the inside.
After some shouting into the room a very upset woman came to the door and said that this was her room (even though we could see all our stuff inside the room) and that see was not leaving, or taking off the security hatch. After a short while it became clear that she was high on drugs, as she had problems formulating sentences. After a lot of persuasion the hotel manager finally called the police, who came and kicked the door open. They handcuffed the woman and we were allowed to go into the room. When we did go in, we immediately saw that all our stuff were covered in the blood from this junkie-woman (who had at this point blacked out on the bed). There were large bloodstains both on the floor and on our belongings. She had looked through all our stuff with bloody hands and I found my for example my passport and my computer stuffed in her bag. Mixed with our personal belongings were now her crack pipe and additional drugs. The woman was driven away by the police and the strongly recommended us to check out that we hadn’t got any blood disease like hepatitis or HIV!
This story is crazy as it is, but questions that arose in our heads later were what would have happened if she had not mixed with the lock and used the security hatch? In that case we would have walked right into her while see was trying the steal our belongings – a potentially very dangerous situation! Or what if we would have been in the hotel room, when she broke in??
So to sum up, we got our belongings, including bags, clothes, computer, bathroom utilities, etc, all covered in potentially diseased blood and have had to throw these away due to health risks; we were put in a potentially very dangerous situation. The compensation we have been given for this is according to Hilton ZERO DOLLARS!! We have got nothing at all, we even had to pay our full stay at this excuse for hotel!
I would rather recommend people sleeping on the streets of San Diego, before checking in to this hotel!!! | 1 | null |
Great Location
My experience was wonderful I was staying for 3 nights I checked with my two Kids and uncle , The room was very nice comfortable with all of the necessary things you would need all in excellent condition. The beds are comfyy!! I really cannot fault this hotel. I work at a five star hotel in Barbados so I knew all of the things anyone would look for at a hotel. I did not use the room service or the lounge but the housekeeping staff were very friendly so as the frontoffice and even the bellmen there was this one particular one that never stopped pacing the floor I found him amusing! But all in all a fantastic stay and I will definitely be back! ,only thing rooms was to small,I was recomend to this Hotel for Mr Onay Sanchez ,Chief Engineer at South Beach Hotel,I belive is Edgewater Hotel,I have a reservation for this Hotel in two Weeks.
Nice Place In new York, | 4 | null |
Would not recommend
The company I work for selected this hotel much to my disappointment. The rooms are incredibly outdated. The mattress was one of the worst I have ever seen. It bowed in the middle so dare not try to sit on the edge of it. The food in the restaurant left a lot to be desired. The location is not within walking distance to much. $200/night is way too much to pay for this hotel. On a positive note, I did get my morning wake-up calls on time and the maid service did a good job. The valet was great. | 2 | null |
Perfect location, quiet, reasonable price but attention to detail lacking
I stayed at this hotel for a couple of nights in June and it really is the most fantastic location, particularly if you want to go to shows as it is so close to Times Square. Despite the fact that I booked a Deluxe room so that I could have more space and a bit more luxury, the room was a little cramped and while the bathroom was clean, the room itself was a bit tired and needed a more thorough clean. The staff on the front desk were inconsistent, some were helpful but for the most part seemed a little disinterested. NYC is a very expensive place to stay and while I didn't think hotel was great, it was reasonably priced. I didn't eat at the hotel at all so can't comment on the meals. The thing that was a real annoyance for me was the WiFi connection which was incredibly unreliable and despite the hotel advertising that there is free WiFI in all rooms, I was not able to connect and maintain the connection while in my room. Standing on one leg in a particular part of the lobby while whistling Dixie produced results sometimes but take a deep breath and you'd lose the connection, it was extremely annoying since having free WiFi was one of the reasons I'd chosen the hotel. Despite the very central location of the hotel, it was very quiet which was good. | 3 | null |
Very Disappointing!
I am HUGE fan of the Kimpton hotels, but this was a very disappointing property. Old hotel with small rooms. Bathroom was tiny and no counter space. Had to use two separate elevators to get to our room. The bright spot was the staff who were kind and helpful! | 3 | null |
Beautiful hotel, great service, watch out Internet fee
We stayed here in August 2012 and spent three nights at the Omni San Fran. This is an absolutely beautiful "traditional" hotel. It is very well maintained, the rooms are nice, etc, but you should not expect a modern hotel/decor. It is a high-quality hotel in the style of what I would describe as similar to the classic quality Fairmont (sorry to compare it to another brand, I'm just struggling to find the right terms otherwise) experience. The Omni SF looks, and makes you feel, grand.
The service was impeccable. We had an unusual request to bring champagne glasses, ice and a bucket up at a particular time, etc and it was done by the desk staff no issue. All the staff were extremely courteous and exceptionally knowledgable.
It was a special weekend for us as we got engaged so we'll always remember our time at the Omni happily.
The only thing I would say that was a negative experience was the Internet usage fees. I haven't checked but I trust they have it posted in the information book, etc, that there is a $10 daily fee for Internet. All that said, when you're staying at a high-end hotel in 2012, I naturally assumed Internet would be included and you wouldn't get nickel-and-dimed with fees. That language is stronger than my actual sentiment - I really loved my time there, but getting hit with a $40 or $50 extra charge for Internet didn't leave the best final memeory, unfortunately. | 4 | null |
BMT graduation
Micro it certainly earns its name! Mircro size rooms, mircro thein walls, and micro breakfast! Getting sleep is very hard here. We could here people talking in rooms around us. Not muffled voices either. We could hear every word. We were awoken several times during the night and if you are there for BMT graduation it is Military and everything is early in the morning. We had peopleabove us that sounded like our room was caving in. Now with that being said as far as staff they were great and very helpful. Breakfast was not alot could have had more variety. | 2 | null |
Weekend
I had friends coming over. The only place that was available eas this one. Not too clean, room lobby is overcrowded. had to wait too long to check in. The staff is not very attentive and my friends had to change room twice due to poor conditions. | 2 | null |
Great value
I was pleasantly surprised by the size of the room, terrific location and very accomodating staff. By booking early we were able to get a reasonable rate considering how expensive Washington DC is. There are lots of small restaurants and cafes within walking distance. Our room was on the top floor so we didn't experience the street noise other reviewers mentioned. Staff was extremely helpful with directions and recommendations. Two different metro stops are a couple of blocks away but it's an easy walk to monuments and museums. Stay away from the pub next door...poor service and expensive - they even charged extra for a splash of cranberry juice in my drink. Recessions Restaurant attached to hotel has limited menu but the food was very good plus they pour a generous drink for a reasonable price. Would definitely stay here again and recommend the Quincy to friends. | 5 | null |
Good cost-benefit rate, very well localized, a few "buts"...
A few steps from Times Square, average price for the area, but good cost-benefit relation. Well decorated lobby, good service, but in the room cleaning, beds and towels ok, but service not very good regarding bathroom floor. Internet wireless signal weak in the 9th floor where I stayed. Air conditioning could not be regulated - very cold, even setting the temparature to 80 F, for instance. | 3 | null |
From start to finish fantastic
I cannot say enough positive remarks about the Muse NYC. I always choose Kimpton because of their style, value, and pet friendliness. This experience only builds on their already stellar reputation.
Pet Friendly - This place treated my dog like she was a VIP. Instead of charging extra, they celebrate her staying at the hotel with treats, toys, a doggy bed and dish, and everyone greeting her by name, from the bellhops to the front desk and back every time we went in and out. They are genuinely happy we brought the dog! And she's big too..85 lbs, but never a problem at a Kimpton property!
Baby Friendly - Everyone also learned my baby's name, and she was also greeted by everyone walking in and out of the hotel. She loved all the attention. There was also a very clean crib with sheets and blankets waiting for us in the hotel room upon arrival.
Bell desk - Gentlemen were very helpful loading and unloading, valet parking, delivering bags, helping my with a baby and a dog and 10 bags, etc. They were eager to assist and give helpful guidance for a stranger in NYC!
Front desk - gave us two great rooms near to each other. Also very friendly and helpful finding dog-friendly restaurants.
Room - clean, huge for a big city (especially NYC)! Very nicely appointed, very clean.
Value - Unbelievably low prices for Manhattan, especially such large, stylish, and clean rooms, with impeccable service to boot. Got free wi-fi, and one of our rooms was upgraded for free also.
Overall, the staff made this a stellar visit to NYC. Of course the property is great and its a good value too, but management should be very proud of its people at the Muse. I will continue to choose Kimpton hotels whenever possible! | 5 | null |
Horrible experience at a terrible hotel
This place is terrible, and is poorly managed. They have a bad relationship with their "free breakfast" partner cafe on site, a historical restaurant called DuPar's. Here's what went wrong during our stay with 2 kids and a small dog. I have a one word recommendation for anyone traveling with a family: DON'T. For others interested in a casual hotel stay and plan to spend most of the time outside, the hotel is in a central location with lots of amenities and attractions nearby. But the neighborhood is dumpy, at best.
1. Upon arrival, I was given 2 breakfast vouchers. I reminded them we're a family of FOUR, and they knew that, because I'd booked a kids' suite. They tried to charge me $7/each kid's voucher. When I complained, a kind lady stepped in and ordered the clerk to give them to me anyway. Also, I was promised bunk beds for the kids, but got a pull-out style bed instead. Not a big deal, as my kids are old enough to manage a pull-out bed themselves. I just don't like the switch-and-bait attitude.
2. A security guard got into an argument with a man that was supposedly smoking pot outside our building, bldg A. He got onto a walkie-talkie and complained to someone about him, probably the police. This was when I was walking right by with my kids. I didn't feel safe there after that.
3. There were TOO FEW garbage cans around the complex. The one behind bldg. A, that faces the Vons, was ALWAYS full and overflowing. The grass strip there was full of dog poop. There were no dog poop bags available, even though the hotel allows dogs.
4. DuPar's is clearly not happy with the voucher arrangement with Wyndhams. The free breakfast is very restricted, and they allow NO substitutions (unless you make friends with the staff at DuPar's first). They tried to nickle-and-dime us for every little thing we ordered "off the menu", like pancakes. Even when our kids weren't hungry and are small eaters and didn't want to order the free breakfast, which is too much food for them, and when we had free vouchers.
4.5: The GOOD thing about the breakfast arrangement is that you can get it anytime, so long as the place is open: 6am to 10pm or so.
5. I asked for a wine bottle opener at the front desk. They couldn't find one and asked me to ask at DuPar's. They refused to open it, saying they'd "already given a bottle opener to the Wyndham front desk"! I couldn't believe I was dealing with adults at this point. I had to purchase a wine opener from the gift shop that night.
6. DuPar's refused to give us coffee "to go", even though I had vouchers.
7. Tiny parking spots. We had a Honda Pilot and it was a struggle.
8. Internet access was free, easy and worked fine.
9. Air conditioning worked, but it was very loud.
10. My kids said the pool was cold, even though it is supposed to be outdoor/heated. Granted, we were there when it was always overcast and foggy.
I will NEVER stay with Wyndham again. It is clearly a very badly managed hotel company. | 1 | null |
Great location
Good news: Walking distance to airport tram as well as Amtrak and the market. As a Marriott member, booked a room with a queen bed and a pullout couch for three adults as well as requesting an early arrival. Bad news: The room was for three adults but meeting us for the afternoon was an individual with a small baby so we thought the couch could give us some comfortable seating to visit for a couple of hours. Upon arrival no room was available but they said they had a similar room with a kitchen available with only about a 20 minute wait. Little did I know that the room was miniscule with no couch and they brought a roll away bed for the third adult. The rollaway had to be butted up to the kitchenette leaving very little room for any of us to get by to reach the bathroom.
Luckily the three of us were only in this hotel for one night. Left early for a few blocks walk to the Amtrak Station. | 2 | null |
50th Birthday Celebrations
Our party of five have just returned from NYC and stayed at the Hospitality House. It was great, very central, clean and everyone was very helpful - especially Sam!! He guided us re tours, restaurants and anything we asked. We got caught up in the Hurricane but nothing was too much trouble for any of the staff during our extended stay. My only grumble would be that there was only one bathroom in our 2 bedroom apartment for five ladies but it wasn't a disaster by any means. | 4 | null |
Predictable Marriott Hospitality
Marriott knows how to wow. This is a great hotel in the financial district. The concierge really helped me with sightseeing after the business was handled. Arrived at 4pm and still got a shirt cleaned, coat pressed and shoes shined by 8am. Maria in the concierge lounge was very sweet and helpful during breakfast. | 5 | null |
Great overall experience except for 2 things
For me, safety, cleanliness and price are the 3 most important things when it comes to finding a good hotel, and this one gets all those 3 things right! I just stayed there for 4 nights, and had a good time. It is a great location right in the middle of it all; I always felt safe; and the AC unit drowns out any possible street noise, so I slept very soundly. The room was tiny, but honestly when visiting NYC, you are usually just in your room to sleep so that was fine with me. Same goes with the bathroom--small but offered everything I needed. My 2 complaints are about the electronic amenities: 1, Yes, there is flat screen tv, however, we only got about 5 channels and all of them were blurry and mostly unwatchable. 2, there is no WiFi, even though the website and the hotel will tell you there is. Trust me, there isn't. I brought my laptop and everything, and I was even willing to purchase WiFi had it not been free. But it isn't offered at all because the free WiFi is always "down" according to the front desk. It's not down, it just never works. False advertising. Fortunately, the other perks of the hotel made up for that fact, and I just went to Starbucks when I wanted to access the Internet. I probably won't stay there again because of that, but that's just because I like to have Internet access. | 4 | null |
Great Hotel
This is a great hotel to stay at in SF. We had a wonderful room, the view was fantastic. The staff was pleasant and very helpful. Location could not be beat. We would recommend this hotel to anyone and would stay there again. However, do not book a historic queen unless there is only one person as it is small. We were upgraded with no problem. | 5 | null |
hotel penn
Dont be too put off by all the negative coments about this hotel on here.Just spent 4 nights staying here and ok the rooms are a little old fashioned the plumbing does creek and theres no tea or coffee making faciluties in the room but the bed was king sized and very comfy with sheets changed daily and outside the window was the empire state building .we were on the 15th floor so was less street noise.great location with penn station opposite. Lindys restaurant bit off a rip off wouldnt recomend using that.we arrived about 18.30 no lines to check in at that time but very busy around 2pm. Overall it was OK. | 3 | null |
Up to expectations
Having read the Trip Advisor reviews we expected a lot and weren't disappointed at this well located hotel. Everything in Seattle is within walking distance.
Check-in was swift and smiling. Our room with a city view was arty, quirkily decorated, colourful and sophisticated - a refreshing change from the usual bland chains. Our 3 night stay was comfortable and quiet.
Some small issues were the lack of space for a second suitcase and the absence of a non-detachable shower head for those who like to shower but don't want to get their hair wet.
We wanted to try the hotel's restaurant 'Sazerac' but it was disappointingly closed on Independence Day. | 5 | null |
Nice hotel-beware they charge for internet PER COMPUTER
This is a lovely hotel, as others have stated. The room was large and comfy. The FULL breakfast buffet was nice, but for the price, I would not choose them again. Internet was not free, which I can accept, until you realize that in order to get internet you have to pay PER COMPUTER! That was outrageous! $9.95/day if you choose it and the connection is only good for one computer. Considering I paid $185 per night plus tax, internet should be free, as their website stated it was.
Also the maids were not thorough in cleaning our room. We had beds made and towels replaced, but the wipe down in the bathroom was not done satisfactorily nor was there a vacuum taken to our floor the entire time we were there. The location was good, but next time I will pay more and stay at a different hotel. | 4 | null |
I travel on business to the Presidio...
I travel on business to the Presidio and have stayed at the Cow Hollow on 3-4 occasions over the past five years. The location is great, but the quality of the place is going downhill a bit. It used to have some kind of simple breakfast (muffins, coffee) if I recall correctly, now there's nothing. The corridors have a strange, unpleasant smell, which I'm sure comes from some sort of cleaning/disinfecting chemical, but smells to me faintly of body odor. The rooms are comfortable and quiet enough, but are dated. The staff was notably unfriendly on my last visit. While they performed their duties adequately, it almost seemed like I was putting them out. It was quite a contrast to what I've experienced at mainstream hotels. Wifi is free and works well enough. I think I'll probably try to find a different place to stay next time, but depending on budget I may be back. The CH is, for the price, a pretty good bargain. | 3 | null |
Superb Service and Customer Satisfaction
I have stayed at the Marriott EP for almost 3 years now. There service and customer satisfaction is impeccable. They are the trend setters for hotel service and accommodations. The hotel staff does whatever it takes to meet your needs in a friendly, courteous and timely fashion. There are other hotels in the area with a bit better amenities, but I would never deviate from EP due to the outstanding customer service of all the hotel staff.
Thanks Marriott EP for being who you are and true to your word! | 5 | null |
Really appreciated our stay in Hollywood.
Hollywood is well located in the LA area and central for visiting many attractions.
The Days Inn Hollywood offered good price when we booked in advance, especially for the location on Sunset blv, walking distance from Dolby Theatre (to see Iris by Cirque du Soleil).
We weren't sure what to expect after reading the many all sorts of reviews on TA.
We were gladly surprised by the cleanliness of the this place. We were greeted nicely when checking-in. Our room was a good size, very clean, with a small fridge.
The hotel was packed but stayed very quiet at the same time. At night, the area seems also quiet (no traffic). The pool was very nice also.
There is a locked door that block the corridor that access the rooms, you need your room key card to access, which make this hotel very safe.
There is an inside parking underneath the hotel which is locked and only accessible with your room key card. They charge 7$/day.
We ask for help because having difficulties with the A/C and have been responded very fast and very nicely. Everything went well.
Overall: Good location, we felt safe, it was clean and quiet and the price was good.
I would recommend this hotel and would come back if in the area again. | 5 | null |
Comfortable, affordable and up to date decor
I've stayed in a number of Marriott, Hilton and Crowne Plaza properties in Manhattan over the years and was really impressed with this Hilton Garden Inn. My family and I stayed in a room with 2 queen beds. It had a nice up to date decor, flat HD TV, comfortable beds, a fridge and microwave. The bathroom was pretty good sized for NYC. We had 2 kids in the room with us so their things tended to get spread around but every day when we came back housekeeping had made it really nice again. We stayed there 5 days so I talked with a couple of different folks at the front desk, the concierge and a couple of the bell staff. Everyone was very helpful and friendly and treated us like they were glad we were there. The gym is on the first floor and wasn't huge but the equipment was relative new and in good shape. I didn't try the restaurant but there is a pantry with frozen items, cold drinks and snacks where we picked up items a few times. | 5 | null |
First trip to Chicago
Pros:
-Staff was extremely helpful and nice from the minute we walked in
-Location was ok only for shedd aquarium and the dinosaur one
-got a cheap rate using priceline
-some close by restaurants
Cons:
-Location is far away from the heart of chicago where most of the good restaurants and shopping are
-The room was very old fashioned ... the set-up of the bathroom was not well thought out
-No blow dryer in the room, or safe, or mini fridge
Overall I would not stay here again because I was not impressed by the room and the location was too far away from the places we wanted to go (ie. way too far from cheescake factory and the magnificent mile) | 3 | null |
Not kidding on the noise!
The Wharf Inn was our first stop on a two week long tour of San Francisco. The price and location was right, but not the actual building. It is an older building and although it's perfectly cheap, there are a few things that made it a place I probably won't stay at again.
Our check in was swift and polite. The cab ride was $52 from the airport. We did not realize that despite being legally required to accept credit cards, our cabbie really balked at it. Apparently cab drivers will claim the machine is broken too. So either have cash or ask beforehand if they will accept credit cards.
The room was otherwise clean and OK - the colours and photographs were quite tasteful. The bathroom had a shower only. Irons and hair dryers are available from the office.
The room was on the outer part of the hotel and I did not realize the walls were so paper thin. It was impossible to get a good night's sleep. The F line runs parallel along Beach Street, but because our room was close to the intersection where there's a junction, it sounded like a load of garbage cans was going down the street every twenty minutes until late hours. The other hotels in the area such as the Radisson and the Sheraton will have a similar problem FYI, but to a lesser degree (we ended up staying at the Radisson at the end of our trip).
Tour coaches also go up and down Mason Street, so there's noise from that. Next to the 7-11 across the street, there's a garbage dumpster bay. The garbage is picked up at 11pm every night, so get ready for CRASH BANG beep beep beep.
It always sounded as if people on the street or outside on the balcony hallway are either in the room or about to burst into the room. We had the same loud, foul-mouthed guests above us for our stay. I had trouble feeling safe in the room because of this. We did not have a great sleep due to the constant noise, even when we tried to get an afternoon nap.
Although the Inn does indeed have a great location close to pier attractions, dining and a car rental, the area also attracts homeless people. We saw people sleeping in doorways, a cup of feces on the sidewalk outside the hotel, a man begging for money way too close to the 7-11 doors for my comfort and one dude that came out of the darkness and tried to get us to give a donation to some organization at 10pm. Street people are generally benign, but I found the locals to be more aggressive than street people back home. As they say, YMMV! | 3 | null |
A Hilton by Any Other Name is Still a Hilton
This is a large Hilton located in the midst of Manhattan.
Pros: Location. A great location to get anywhere in Manhattan. Shopping, museums, Central park etc, all within walking distance. Facilities: All you need. Great exercise room and equipment, massages, business facilities, concierge services. Rooms: Large (for NYC), good views, quiet, nonsmoking, clean, good wifi, good TV.
Cons: Once inside the Hilton you can close your eyes and for all you know you might as well be in a Hilton in Las Vegas, Chicago, Denver, Kansas City, etc. The "New York" ambiance immediately dissipates and disappears. There is nothing to show/feel that you are in NYC per se, except that you are in another large Hilton in some city. It is large, it has a loud lobby,it is well run and organized, it is ...a Hilton. | 3 | null |
What a steal of a deal!!
We were not expecting much given some of the reviews, but I found a great deal on this property on Priceline. Hotel was amazing. We asked for a room away from the crowds because the other reviews said the walls were paper thin. We had a great night's rest and never heard a peep all night. The bed was so comfortable. Room was very spacious. We loved it! Also convenient to a few places downtown to grab a quick dinner. | 5 | null |
Wonderful Experience
I stayed at this hotel from 2/26 through 2/29 for my company's conference and can't say enough about the experience. I was greeted by one of the kindest front desk people I've met and he even signed me up for the Starwood program which was something I had planned on doing but didn't have time prior to the trip. My room was extremely spacious with all the comforts I could have hoped for. I didn't find dim lighting to be an issue, so perhaps this is a result of the hotel making this improvement after prior reviews. The FOOD WAS INCREDIBLE! As were the cocktails and I highly recommend getting a gin and tonic at the bar. Best I've ever had. I loved the whimsy of this place and the service throughout my stay was fantastic. Also, everyone at the conference commented on how luxurious the beds were. It was tough to get out of it in the morning. I highly recommend staying at this hotel for a truly unique experience. | 5 | null |
Town and Country Resort : "Close to everything"
The town and Country Resort is a great place to stay for a Convention. The rooms are clean the people are friendly and the food at Trellises is great. The waitress Pati has been there for 30 years. She is as excited to see you as she was with her first customer. My wife and I could go to old town or downtown in just a few minutes. We had some good food at nearby restaurants and even went to the beach. I got to play golf at the Riverwalk Golf Course which you can almost walk to. The course is beautiful so if your a golfer the Town and Country just got better. If your nrar San Diego give it a try. It is fairly inexpensive and is a good launching pad for any activity you desire. | 4 | null |
Disappointed
We stayed 6 nights in early June. Upon check in, the clerk acknowledged that we prepaid for all six nights. We were subsequently charged again for all six nights. We complained and were told it would be taken care of, of course it wasn't. We complained again and finally it was corrected only to be charged again. We had a rental car and the charges for the parking were confused as well. After speaking to two different managers, all parking fees were removed. We were also promised a newspaper each day, and we never received even the first one. The room was just okay. On the plus side, the housekeeping staff was excellent. Overall, the hotel was really disappointing. | 2 | null |
Noisy
Our room was described on the website as being on an "upper floor." It was in fact behind the check-in desk in the lobby. It came equipped with what was either a very large fly or a very small bird. We locked it in the bathroom at night. We could hear every word the neighbors spoke, and felt obliged to speak in whispers ourselves. Overall noisy and grimy. Good neighborhood though. | 2 | null |
Loud and not good service
When we stayed at this hotel we were happy with the overall look of the hotel lobby and breakfast room. We really enjoyed the breakfast they had...especially the cinnamon rolls and the pancakes! However, we did not like the location of the hotel and felt that the hallways looked dingy. The guest rooms were nice; however, you can hear a lot of the street sounds, nearby sounds in other guest rooms, and conversations in the hallway. On 2 out of the 3 nights we stayed we were awoken at 1-2 am to people yelling in the hallway. On one night the people also started smoking even though this was a non-smoking hotel. The hotel staff seemed almost non-chalant about the situation. We ended up asking for a refund and staying in another hotel for the next two nights of our vacation. | 2 | null |
Won't happen again
Checked in to an almost empty parking lot with a reservation made weeks before, was given the room next to the hotel laundry. Wife commented and I hoped all would be ok. Room was very musty and smelly, carpet felt almost damp. At 6:30 am was awaked to the loud noise of laundry, housekeeping cart banging and rolling along sidewalk right outside and wheeled trash type can lined up and people talking loudly. Complained to desk at 8:00 am and was moved to another room. Second room the toilet stopped up. The toilet would run for five or six minutes before shutting off, adjusted the ball valve myself. Shower tub drained slowly, would be standing in 6 inches of water, had reservations for 3 or four, had to ask for additional wash clothes and towels every day for each person to have one each. Carpets in there were clammy dirty feeling, barely received an apology for the moving inconvenience. Will not EVER stay there again and will recommend Wyndham hotels and timeshare people to drop travelogue from their group of offerings. | 1 | null |
Location is exceptional...the room is abominable
While I stayed at a nearby hotel, friends stayed here, so I was in this hotel a lot. Location cannot be beat....across from Penn Station/Madison Square Garden, a block from Heral Square, quick walk to Times Square. Access to the subways is key, great central spot to get anywhere in the city.
Lobby is deceptively grand. High ceilings, front desk impressive, and lots of people milling about. Had a room on the ninth floor. Even the elevators are scary! The floors are dark, dank smelling and badly needs repairs. Looks very worn and old. The room itself is a decent size, but reminds me of a bad dorm room. Air/heat iffy, depending on its mood. No visible signs of bed bugs or rats, but honestly, I would think they were there. Bathrooms ancient, but adequate.
Overall, if you just need a great place to crash, this is a great bargain. If you have higher expectations of your stay, then look elsewhere. Plenty of smaller boutique hotels in the immediate vicinity that feels more safe and clean. | 2 | null |
The rooms and location will be nice
I stayed at this hotel for 4 nights and enjoyed it. The hotel staff is helpfully and nice with the guests. The rooms are spacious and clean, the hotel is changing the carpet, the refrigerator was spacious and there are a desk. The hotel provides free internet access. I am in Los Angeles for business and I received that I expect for the price. The breakfast is basic, It contain: a cup of coffee, bread, cornflakes with milk and glass of juice is it enough for me. Good luck visiting Los Angeles, haaa¡¡¡ the Hotel Location is very good and of course is on budget. | 3 | null |
Covnenient location, classic hotel, but not worth it
I got this room using Hilton points so it was worth it in that respect, but if I had to pay the $400+ they were looking for a room on the same night, I would not have been to pleased. It wouldn't be my first choice in Chicago as there are several other nicer hotels for the same money. I was stuck here due to the Chicago Marathon going on the same weekend. Such is life.
As for the hotel, it is old and classic. It's great looking in a great location with an impressive lobby. So they get points for that. The negatives: long check-in lines. There are many rooms in this hotel but they don't have the check-in staff to keep up with it. Also the walls are paper thin. I had a terrible night's sleep here due to that. You could hear doors slamming all night long along with rude people (not the hotel's fault) shouting all night in the hallways as they come home drunk. While the hotel cannot control its people, they can have better doors/walls something. You can hear someone sneeze next door and for some reason our toilet would run for a second every 5 minutes or so.
The rooms are small, but that is to be expected. If you're one who likes to enjoy their hotel while on vacation and spread out in the room, I wouldn't stay here. If you're here for a night and want to be in a hotel that is very convenient and right outside a red line subway stop, then this is it.
I wouldn't stay here again unless I had to, long story short. | 3 | null |
Average Place to Stay
Just finished a 14 night stay here and if I had to do it again....I probably wouldnt. All was not bad here...but let's do the good first: I felt the staff in the morning for breakfast downstairs was very good most days. In particular, Hiemi (?) sorry if I misspelled his name. He's very personable and was a joy chatting with in the morning before heading out.; Excellent wi-fi coverage throughout the building; location, location, location....hotel less than a mile from St John Town Center with lot's of places to eat and shop....something for everyone...Cheesecake Factory, PF Chang, Crispers...you name it; minutes away from 295 and 95...
Bad Issues: The room walls are paper thin...i could hear a regular conversation in the room next door; filters in air conditioning units need to be replaced, air was very stale when ac was on...my room was quite dusty including a layer of dust on the desk and chairs; my floor wasnt always vacuumed daily and the sheets either didn't fit the mattress or weren't put on properly because they would come up off the corner during the night. I didn't have an issue with being a pet friendly hotel, but i think pets should be limited to rooms on the 1st floor.
I was provided an upgrade mid-way through my stay and after the general manager received word of my prevous issues, the housekeeping level provided to my room was highly improved. I hope this level of attention is now the standard and is being received by every guest in the hotel. The suites back up against the elevators. Normally this would be an issue, but the elevators are pretty quite and the living room is in between the room and the elevator shaft.
To be fair, there's not much they can do about the thinness of the walls, but getting all employees on the same page as far as their attitudes, and level of service they provide will go along way to making this hotel a really nice place to stay. | 3 | null |
Horrible Experience
My family and I had a horrible experience.My religious organization uses this hotel yearly during the month of July16-20th of July.Upon cheking in we were toldwe had to wait to check in at 4:00 am in order not to be charged an extra night.So we had to load our things and leave.We returned the next morning and checked into our room.After being in thwe room for a couple of hours we found out that the ac was not working correctly.I called the front desk and reported this issue.After a couple of hours passed I went down to the front desk and reported it again to the staff.While I was at the front desk the AC techs. walked up and th staff member asked if they checked the ac in our room.The tech at tht time stated that they looked at the ac and did not find a problem.And I told them that it was only cool on one side of the room and the tech stated that maybe I need to move to the side of the room in which it was cool.I then told all parties involved that I payed for complete accommodations and I expected nothing less.At that time I went back t my room to get ready for our night service and there was a flying roach flying around in the curtains in the room.Then and only then were we offered another room.After being hot all day and dealing with flying roaches I was ready to check out and go home.Later that night after we switched rooms myhusband talked to the manager on duty and she offered us 10% off our stay and my husband thought wow 10% after all that .Well the next day we went to pay for the remaining balance and the event rep. was working the front desk and we told her about our experience and she took care of it.When I checked out on Saturday afternoon I called back up to the hotel after being gone for on 45 mins and informed the staff that I left my platinum princess cut diamond wedding set and my sons G-shock watch in the stand next to the bed and I need them to get them out if the room.When the staff called me back they stated
that they had found the watch but not my ring.I am totally devastated.When I asked if I could come an look myself I was told that the room had been already rented.I really started questioning the integrity of the staff because you find the watch which was in the same place as the ring and then when asked if I can come look I am told the room is booked after only 45mins?????This needs to be investigated.Please be careful with your valuables if you stay here.I am devastated!!!!!!!!!!!!!! | 1 | null |
Excellent SF Getaway
We live in the Bay Area, but every so often enjoy spending the weekend up in San Francisco. When we do, we always stay at the Parc 55. The hotel is very nice and has a modern edge to it that we like a lot. The staff is very professional and kind. When you book your room, try to get a high floor - the views are tremendous - especially facing east. The hotel is close to many of our favorite restaurants and shopping spots. Highly recommended!! | 5 | null |
Not central to tourist attractions, but good for business
If you thought central meant near zoo, sea world, gas lamp, nope...
This is near businesses like Sharp. Big lobby, easily distracted night receptionist. Generous size rooms. Outdoor pool not heated well enough for my use. Platinum marriott members get no extra warmth or services, points at check in or amenity as usual is offered. Quiet. Costs more than other hotels in area. $175/n | 3 | null |
Think twice before booking!
My wife and I are 53 years old and travel extensively. We stayed at the hotel because of great advertising and price. Unfortunately, it was far from what we expected. Among those things you may want to consider before booking are: 1) there is no access from the hallways to the lobby without getting wet if it's a rainy day (which was our case), 2) The steps to the second floor are way too steep, 3) The parking lot is so uneven that under rain, you will walk in puddles to get to your car, 4) the curtains were hanging by bobby pins, 5) finally, unbelievable but true, there is a sign in the breakfast area that requests that you wash your own dishes. Isn't that part of the reason we love staying at a hotel...to get away from the daily chores at home? Think twice before booking! | 1 | null |
Great location and cheap.. but shabby
Centrally located, convenient and cheap. But this is an old building, small and worn down rooms and noisy. We were on the first floor and you could hear the traffic. The room and the bed were not in a good condition. This is a super budget hotel and has no conceirge or room service. Just one guy at the front desk (who was pretty friendly and helpful). It was a bit of a pain to park our car on the road (which was a no parking zone at the time) and take out our luggage and check-in at the hotel without concierge.
It is a good option to crash for a short stay and if you want to avoid the expensive SF hotels. We stayed here for just a one night stopover, so it was fine. I would avoid it for longer stays. We paid $105 (with taxes) for one night. | 2 | null |
DO NOT STAY HERE
Pros: Continental breakfast was alright
One of the staff was amazing and I loved her to death
Had a washer/dryer on site
Location was 15 min from everything we needed
Cons: Toilet seat broke
Towel rack broke
Room cleaning sucked! Our rooms were not cleaned on two of four of our days even though the do not disturb signs were in the room on the desk.
Smoke detector kept going off
Doors don’t lock
Dirty walls and floors
Cracked sink
No bathroom fans
Horrible smell
Dirty towels and soap were left from the previous person that stayed
Nothing is replaced like Kleenex and toilet paper
Stains on the carpets
Unsafe neighborhood
Back stairwell doors do not lock
Patrons are allowed to smoke out by the pool area
DIRTY FACILITY ALL AROUND | 1 | null |
Great location, service uneven
I stayed here for one night before my international flight. W's are hit/miss in my experience. I am Starwood Gold and was upgraded one category and my amenity was internet. The internet worked well in the room and public spaces.
The property is in a great location (a block from white house and walking everywhere else). I was greeted by bell/door staff and escorted to check in desk. My check-in was fairly quick and friendly. My room faced the street and was quite quiet - i didn't hear any outside noise. I really liked the feel and decor of the room - the sink is outside of the bathroom and while i am not a fan generally, this worked well. I did need to have housekeeping change the sheets as there was a hole in the sheets - the front desk arranged this while i went to eat at the rooftop restaurant (or thought i would eat in the roof top restaurant).
It was 3pm and i wanted a late lunch having just arrived in town - i went upstairs to the restaurant and it was quite empty and figured no problem to eat. I was behind a family (tourists not staying in the hotel) of five and the hostess said "everything is reserved" but if you can be out in an hour i can seat you there. They said yes and were seated. I was next and said "party of one" and was told there was no room as everything was reserved - I queried why seat them and not me? she said people had reservations for dinner which was much later and i could try to find something in the bar area. I asked again, how at this time of day with more than ten tables empty she could not allow me to eat lunch as a guest in the hotel - she was stone faced as if this was a velvet roped restaurant - i just wanted a club sandwich and would be out in less than an hour. she didn't budge so i went to the bar to check it out - it was full - no space for one - i was starving! I could understand if the restaurant was reserved for a wedding party or other event but would expect to be told so at check in or see a sign about a private party - this was just the hostess pretending she was important rather than looking at the good will of paying customers that she has now given them reason to stay elsewhere.
I was quite angry by this - i was a hotel guest denied lunch and walk-ins were given a table - how does that make sense? you are basically saying go outside the hotel and give someone else your money (had i known how close the Corner Bakery was i would have gone there) another couple ahead of the family had also been denied a table so i went to the front desk and requested a manager to see if this is standard policy -the manager had just arrived and apologized and said no it wasn't their policy to deny seating as the restaurant was open for business and he would look into it (he never came back to follow up with me)- he said i could eat in the lobby bar - i wasn't thrilled wtih this but he introduced me to the bartender and she was lovely to chat with (she looks like emma stone!) and i ordered the famous club sandwich, glass of wine and chatted with her for a bit. Then the rains came and the empty bar area swelled to over 100 people in less than 10 mins - the bartender did her best and then reinforcements (three staff) came to help out - this is how a hotel should run - accomodate guests and move staff where most needed. when i went to pay, I was told my meal was comped by the manager.
I tried to use the Acura local car service to take me to my friends apartment which wasn't that far but i hadn't booked in advance - it was a service i was unfamiliar with but the in-room ad was helpful that i will try to use it another time - the bell staff was very apologetic that they couldn't help me -with the rains, it got booked quickly. another time.
Upon return after dinner, there is a velvet rope for the nightlife aspect of the hotel with a separate elevator. I showed my room key and was let in quickly to the hotel guest elevators.
So like any other W - be prepared for a hit/miss stay - some highpoints and some low points - if you know what to expect you can't be disappointed. Going forward, i would use cash/points option to stay here, won't pay full cash again or have my employees stay here as there are many other properties that cost less with a better overall experience in the area. | 3 | null |
Updated Review
I wrote a previous review on Trip Advisor about an item of mine that went missing at my stay at Public Hotel. Since then, the hotel has followed up and I thought it was only fair to update my review as well. Mary Beth was kind enough to call me the following day to apologize and make sure that my item was promptly replaced. It was a hugely generous offer and even though it was an unfortunate incident, I'm happy to say that the customer service at least, gets my vote of confidence.
** Previous Review **
If you're looking for a boutique feel at a fair price point, Public is a decent option, with a couple of caveats. In terms of hotel quality, I would compare it to The Standard hotels, stylish but sparse - and not one for light sleepers. The elevators, which are located near the Pump Room, are small and slow, so if you're looking for a quick retreat to your room on a busy Friday or weekend night, you'll be pressed for luck. The check-in process was pleasant, and the breakfast-to-go delivery, while expensive, was a nice way to start the day. Room service and housekeeping were just ok. I received the wrong order on one occasion and my tray wasn't cleared out the next morning - definitely not a deal-breaker, but it underlines the fact that this is not a luxury hotel.
My biggest criticism with the hotel is that, on my last night there, an electronic item from my room went "missing". After thoroughly checking my room and testing the door to see if it closed and locked properly, my boyfriend and I finally had to go downstairs and report the incident. The front desk lobby was initially attentive, taking a key scan of who had entered into the room and calling hotel security the next day to question the two staff members who had been in our room. The staff seemed genuinely understanding, however, next steps were vague and, as we both had to leave that day, the only thing I could do was file a police report and kiss my electronic item good-bye. Incidentally, the hotel did email after we wrote them a couple of times to say they would replace my item, which seemed like a fair and generous offer, but not surprisingly, there was no follow-up to that either.
While this may have just been a fluke incident, my personal experience with Public Chicago guarantees that I will never be staying there again. But then again, maybe I just encountered the one bad apple either staying or working at the hotel that particular day. Either way, if you do decide to book your stay there, be sure to lock your valuables in the safe. It's a good rule of thumb to follow anywhere you travel, really. Unfortunately, I just had to learn it the hard way.
Room Tip: If you prefer a quiet night of rest, ask for a corner room on a higher floor. | 3 | null |
Nice, clean and centrally located
This hotel has a lot going for it.
It's located more or less in the middle of everything you would want to see when visiting Chicago.
The rooms are big, clean and comfortable, and even though ‘the L’ runs right by the hotel, you wouldn’t know that you were in the middle of a major city, it’s so quiet.
The hotel as a whole has this sturdy old ‘big deep chairs and wood paneling on the walls’ kind of feel to it, that I prefer in a hotel over the more modern, efficient and impersonal steel and chrome atmosphere. The facilities are adequate and very well maintained.
The staff is very professional, friendly and helpful.
I wouldn’t hesitate to recommend The Silversmith Hotel and Suites! | 4 | null |
Great location, A little expensive but great rooms
Rooms were a little small but very clean. Hotel staff was very friendly and helpful; the location is great, but a little expensive and you still have to pay for parking ($18/night at the time we stayed). | 5 | null |
Service was outstanding!
This Sheraton I scloset to the convention center, so traffic is heavy. But the service was outstanding, with smiles and assistance from everyone from the valet to the gift shop greeting you with a sincere smile. The room was well-appointed, with a very comfortable king sized bed. If you decline housekeeping for the day you receive a coupon for $5 off a food purchase or 500 sat points. Great program...I never use all the towels they offer, and I don't change my sheets at home every day! The district restaurant is okay for a hotel restaurant...th e breakfast is the best meal. | 4 | null |
Classic service, nice accomodations
I stayed at the Waldorf twice in the last year. The most recent stay was the nights of 1/23 and 1/24/2012. As a Hilton Honors member I was upgraded to a superior corner room on the 10th floor. The famous Waldorf Towers have the top floors of the hotel. I don't know how many they have, but most floors are the regular hotel. I saw the beautiful Grand Ballroom - make sure you check it out if you're in the neighborhood. It kind of looks like Carnegie Hall! The service is outstanding at this hotel, but my room wasn't real special. The furnishings are a bit old and the heating/ac system also is a bit dated. The room was comfortable - but you are not paying top prices here - the regular base Waldorf does not have high prices by NYC standards. The Towers is pricey - and I don't know what the rooms are like up there. The location of the hotel is ideal. Lots of history there. I hear the base rooms are small - so always go for an upgrade. | 4 | null |
Our stay at the Argonaut
We stayed at this hotel for four nights from the 11th September 2012 and were initially disappointed with the room, especially after the hotel we stayed at in Los Angeles, which was a lovely sized room with full length windows.
I love natural light but sadly we had to keep our blinds closed during our stay because our window faced other rooms in the hotel and I do like my privacy! We asked to be upgraded but sadly these rooms were full.
The room was very clean and had everything we needed for our stay, they even supplied us with a kettle as my husband and I only drink green tea. The bed was very high and I joked to my husband that I needed a "step ladder" to get into bed, however, it was very comfortable and I slept very well during my stay.
Whilst we found the reception staff very polite, we found some of the concierge staff quite rude, like we were an inconvenience to them, I thought they were meant to be there to help us! When my husband make a comment about a person behaviour I know it is unacceptable because very rarely does he complain! | 3 | null |
beautiful resort in a beautiful location
Barton Creek is a beautiful well kept hotel and resort in a beautiful location in Austin.
Our rooms were clean and spacious. wish we had spent more time to use spa but we were visiting friends. The grill has great food but the service wasn't very good. | 4 | null |
Very good value!
Stayed here when my wife ran a Marathon race. Outside looks like most independent cheaper locations, not that appealing. First impressions are not always true. Inside has been completely remodeled. No...it's not a Hilton...but everything was clean, it worked, plenty of hot water, nice beds. What else do you want for a place to sleep? There was some noise from other rooms and people who were a little loud...but that was from the tile in the hallways. I don't blame management for the rudeness of others.
Owners were very helpful with everything from places to eat to getting my net connection resolved.
Would stay again if we go to another event down there. | 5 | null |
Inexpensive and doable
This is the most inexpensive hotel in downtown Memphis. I have no complaints on the value. No frills, but it's clean and I had a decent night's sleep. The Econo Lodge is a completely acceptable choice for downtown Memphis on a budget. | 3 | null |
Clean, efficient and friendly
We had a great 2-night stay! Room was clean, bed comfortable, bathroom with a deep tub for soaking. We enjoyed the Japan Center (love the Oyaka Donburi at Mifuni's) and found it easy to take the bus #38 to Union Square. We walked to the Financial Center (ate at Barbacco), Chinatown, and the Ferry Building, then took the bus back. We were on the 10th Floor and found it quiet. Overall, we enjoyed this hotel. | 4 | null |
Good time Rock and Roll
This was an older style hotel in a fantastic location. A cross the road is the Peabody. Where they take the ducks from the fountain up the lift to the penthouse. Get there early as there is a crowd waiting to see it. The rooms are large but looking old. Not far Beal Street. | 3 | null |
Poor service and quality
Rooms and halls are rundown, paint peeling, sticky windows. A charge of 55 dollars for garage use was added whereas I had no car. It was corrected because I spotted it but there was no compensation when I asked this . I will not recommend this hotel to others and I will never return to it again. At two hundred dollars a night it is far too overpriced . | 2 | null |
Very modern, stylish, and pricey
Stayed here for a week on business
1) Great modern layout
2) Very bright lit rooms
3) Everything is new
4) Historical building
5) Free breakfast in the morning
6) Horrible wifi speed
7) Conveniently located near Quaker Market and financial district
8) Pricey | 4 | null |
Great Hotel!
The hotel was really nice and clean, the breakfast was good, the room was really clean, nice and spacious, and the staff was always very nice and friendly.
It's also in a really great location so my friends and I were able to travel anywhere in the downtown area with ease. | 5 | null |
Do not pay more than $30 to stay here
I stayed in this hotel for 11 days. It was advertised that there will be a room cleaning service every 7 days. Nobody cleaned my room during my stay. I asked for this service everyday after 7 days at front desk. I was told that I can get sheets and towel if I bring my used ones and change sheets myself. The towel I got in exchange of used one had lingering smell of cat urine. When I asked for manager I was told there is no manager at site (it was 6pm) and must come back next morning. At next morning I was told that there is no manager there and she does not know when manager will be in. If you are willing to pay for $35 a night there are other hotels in Phoenix with better basic service - like working WiFI, daily room cleaning, etc. | 1 | null |
Horrible
This place is dirty not maintained at all. The staff is rude, The neighborhood is shall we say very undesirable. I am glad I did not have any children with me. I would be afraid for their safety Beds were dirty, Bath did not look like it had been cleaned in a long time the night manager was rude and did not care about my issues. | 1 | null |
The poor price ratio hotel
With the size of the room, and the condition/service of the room, the price ratio of this hotel is poor than a 2 start hotel outside the city. In room# 26, the air conditon works like a heater, blow hot air instaed of cold air, but can not open the window to let cool air in because big blower is installed outside the window, and makes big noise. No coffee maker inside the room, 175 sq feet will cost you nearly US$550/night incl.tax. | 2 | null |
Great location...but needs renovations!
I stayed here from Oct 5 through 10 and the location is excellent if you plan to run the Chicago Marathon. That was the main reason we decided to stay here. However, the hotel needs renovations. We had to request another room because the first one had a strong chemical smell in the bathroom. We just couldn't stand it. The second one was just a bit better. We couldn't regulate the temperature of the room because there is no thermostat. But what really disappointed me was having an invasion of very small cockroaches in the bathroom (at least they were small) every night. There was a missing tile behind the toilet and they were coming from there. We told front desk about the situationseveral times but nothing was done to solve the problem. Only way I will stay here again is if I come back to the Chicago Marathon and find a good rate because the start and finish lines are right across the street. | 4 | null |
Excellent hotel in a great location
Great location, excellent, spacious room, good, clean bath, can't ask for more. With my office being just 2 blocks away, this is where I will ask my office admin to book me each time.
Though I stayed 3 nights, was a busy business trip, so didn't get to explore the bar, which I will hopefully get to on my next visit. | 5 | null |
Pleasant Stay
We had a 1bdroom Suite which was nice but indeed as mentioned in several reviews the main room was extremely dark (we never used it anyway). A few minor things to improve (shower door, super loud AC etc) but overall everything was very pleasant. although we didn't interact much with them, everyone in the staff was always very helpful and courteous/proactive. I wish I had been informed that the Gym and Living room were closed for renovation at the time of booking. nevertheless the penthouse suite used to replace the LR was probably even better. Good value for money and standing in midtown. | 4 | null |
Terrible Property
Dated rooms, terrible service and elevators out. The absolute silliest thing I have ever heard was them visiting the room at 1AM asking for a TV at 50% of volume telling me the volume was too loud and that should could hear it, I stepped out into the lobby and couldn't hear it. The girl sent to my room was also just making stuff up. | 1 | null |
Will the nightmare ever end...
This was hands down the worst ever experience at a hotel/motel/inn I had ever had.
I signed up for Trip Advisor for the sole purpose of writing about the nightmare experience that I had at this hotel.
I had been a Diamond Hilton Honors member (currently Silver as I no longer travel for work) and have had overall uneventful or relatively minor issues at various Hilton properties without any significant issues regarding hotel staff.
As an example, the previous stay I had was at the Hilton Garden Inn at 35th St. in NYC in May this year.One of the front desk staff offered and helped my family member ( who cannot lift heavy luggage) with unloading luggage into the room, as I had to return a rental car in another area of the city.It was not part of her job, Hilton Garden Inns do not have porters, but she went out of her way, voluntarily, to help.
This is the level of service I had and expected from Hilton.
And after the poor experience I had at the Conrad, I thought maybe I was the only one who had these complaints. But after reading some of the other reviews here, it seems that they have major issues to work on.
The nightmare begins...
The Conrad website states that the only parking available is valet parking.So, it seems expected that they would have staff onsite to valet park the cars as other similarly starred hotels.
When I drove up to the hotel, there were cars double parked in front of the hotel and a metal fence set-up of the other side of the loading zone.This prevents any car from even parallel parking near the curb and any car would be forced to double park next to the loading zone.
There were zero staff at the door when I drove up, so my family member went into the hotel to find staff to valet park the car.Meanwhile, a livery driver( who had the SUV in front of me and a taxi parked up next to him) yelled at me,and mortified me in the process, to move my car because he could not move his car.His customer's bags were not even loaded in the trunk and he was standing on the sidewalk at that time. He had not even bothered asking the 2 cars that were actually blocking him in to move- the 2 drivers of these other cars were actually chitchatting outside of their cars.
Hotel staff eventually came out, asked the other 2 drivers to move, and assisted with getting a valet and got my luggage out.
Step 2...
Still fuming from the valet experience, I went to check in.The front desk person who checked me in could see clearly that I was upset and I explained to her what happened.She immediately stated that she would get the manager on duty.I did not ask for one.
I explained to the female manager what occurred and that it was mainly due to the lack of valet parking/doorman staff that led to the unfortunate experience.
If they had adequately staffed the front of the hotel, the livery driver would not have verbally assaulted me.
And she gave me a non-apology, apology (one of many I would be treated to as the nightmare wore on). She stated that the doorman was busy and that the hotel do not staff their own valets and that they have to call one from one of the nearby garages.
I stated to her that if the hotel is stating on their website that valet parking is the only type of valet parking available, then they should staff valets.
Then she stated something along the lines of " if we did not have the valet parking available, then our guests would have no where to park, because there is limited parking in the area." Having no idea why she would interject this into the discussion and as all I was getting was a passive-aggressive stance, I told her I did not have anything else to say to her and that I had not asked for her, that the front desk staff offered to have the manager speak to me.
Nightmare gets worse...
After unloading luggage in the room, my family member immediately went to bed due to jet lag after a very long flight.
This was actually the sole purpose of booking the stay, to break-up a very long trip so it was not as tiring for an elderly family member.
I had stated to the front desk staff when I checked in that the fence that had blocked in the rear end of the loading zone appeared to be due to some type of movie shoot that was going on on the side street.
She did not correct me or give me any other information about this event at that time.
I went out for a 2-3 hours as my family member rested.As I left on the downward escalator there was a ball stuck on the end of the escalator.I let the doorman know that there as a ball stuck and it was promptly addressed.The way his station is placed on the ground floor, he is physically unable to see the escalators.
On my way back into the hotel, on the upward escalator, there was a huge chunk of plastic ripped on from the casing around the wires on the bottom of where the railings rotate.Exposed wires and loose plastic near rotating escalators is never OK.
I informed the front desk staff of this. Again, the doorman cannot see this from his station and the front desk also cannot see this from their position.
I'm thinking by this point that there is something very wrong about how this hotel has been planned out and designed.
From worse to worst...
After getting back into the room, I checked in on my family member.The curtains had been drawn for obvious reasons, but I noticed some loud noises, banging etc., from the street below the window.My family member was woken up due to the noise.
As I drew back the curtain,I could not believe that there was a rock band setting up to play on a stage set up only a few feet below the room window.
I called the front desk to ask what was going on and if they were going to be rehearsing.
She stated that the actual event was going to be the next NIGHT and that she was not aware of any rehearsals that they should not be rehearsing that night.
Literally, minutes after that phone call the band began rehearsing.
I called the front desk again and informed them that they are rehearsing.Eventually it came down to the manager was going to call me in 15 minutes because he was busy assisting someone else.
I had told this front desk staff, that if someone is already upset and felt inconvenienced by your hotel, why, WHY would you put them in a room that was only a few feet away from a live band that they were aware of?She also could not tell me how long this rehearsal was going to be.
As I was waiting for the manager to call me, room service called asking why I had my privacy light on when they were trying to deliver something to my room. I told them that they must have the wrong room because I did not order room service.She then told me, that she knew I did not order anything because the front desk staff ordered up a "surprise" to my room.
I'm thinking, OK, then why are you calling me and asking me why my privacy light is on???
Did I miss something? Was I supposed to me some type of psychic?
Did I somehow acquire superhuman senses and no one bothered to tell my brain?
Eventually the manager called and I told him I would be coming to speak to him in person as we were going to get dinner anyway.And there was no way for anyone to be comfortable sitting up above a live band trying to get some sleep.
I spoke to a male manager and told him of the above events.I played him a recording of the loud music and asked if he could sleep next to such loud noise.
I again asked him why would the hotel put a guest who is already upset with the hotel, in a room that is only a few feet from a live band?
I was told that there were no other rooms available to move to and basically received another non-apology, apology.
He cited that the hotel tried to compensate for the inconvenience by sending up wine.I asked why no one informed me that this was being done.He stated because they wanted it to be a surprise.I informed him that it would have made no difference and actually would have made things worse as I cannot drink wine due to allergy.His response was,"well there was no way we would have known that."
All of this in again, passive-aggressive manner.
Which is actually the point I was trying to make him understand.That, why are you not asking me what would make my stay easier and compensate for the inconveniences?
Why do you not care about what my priorities are of what would make a satisfactory stay?
Why are you assuming that I would be happy with a bottle of wine?
At this point in the night, I would have been satisfied with free breakfast.
I thought, well if they were going to offer me a free bottle of wine, it would not be a stretch for them to offer free breakfast? Or hey, something else from room service ( I had told the other front desk staff that I was hungry and was planning to go to dinner).
Since I was getting nowhere with the conversation and I could see that talking to this staff was a dead end, I asked if he could find a room at another Hilton property.He first called the Millenium Hilton which is literally across the street from the new World Trade Center construction site.Of course I said no.I have no idea why he thought it would be a great trade off to go from blaring noise to blaring lights.
He then asked me what hotel I would like to move to.
I'm thinking, So you are now asking me to perform a search to figure out what Hilton Hotels are available?Shouldn't it be the hotel staff performing this to minimize inconvenience to the guest?
I'm guessing that if you really do not care for the guest in question, then you would not care what inconveniences you put them through.
And it showed, pretty blatantly.
Incredulous at the question asked of me, I responded by stating that since he is the one that works for Hilton, that maybe he should pick the best one.
He responded by a laugh and a smirk and stated "the best one,OK" and called the Waldorf.
There was a room available, I went to ask my family member but they did not want to move hotels because he was tired and it was getting late.
I went back to inform the manager that my family member did not want to move.
I then asked both him and the front desk staff, you guys are trained for this,
is there something that you can do to show me that you understand the inconvenience that I am going through? Do I have to spell it out to you? Can you get creative,think of something?
The manager's response, was giving me back 25,000 points as it was a rewards stay.
I'm thinking, well ok, obviously the manager looks at me and sees only one thing, someone trying to freeload.At that point his prejudice shined through loud and clear.
You cannot get creative enough to think hey,she can't drink wine, why don't I ask her if she would like something else from room service?? or free breakfast?? or free internet ( I had signed in already)??
WHY DO YOU ASSUME THAT I WANT ONLY POINTS which cost a lot more if you do the math, than free breakfast vouchers.
Since your hotel had no other rooms available, why don't you offer me something that would give me some other level of satisfaction DURING the stay at your hotel? Not points that I do not really need since I have more than enough points already.And if you had looked at my Hilton Honors account at any point, you would know.
And points that I would have to wait to use later?
As it seemed futile, so I gave up and accepted the points.
The never ending nightmare...
After returning to the room and in the midst of getting ready for bed, I felt a scratch as I stepped onto the bedroom carpet with bare feet.I thought maybe it was a hard bread crumb that was missed.Instead it was the SHARP END OF A METAL NAIL sticking out of the carpet.
I called the front desk, or at least I tried.The in-room phone no longer worked or at best spotty.This was an issue that another reviewer brought up as well.
I eventually had to call on my cellphone. I got a lot more pleasant greeting on my cellphone than when I had called from the in house phone earlier to ask a question about street closures due to the event--- I guess they are selective who they are pleasant to.And if you had brought about issues/complaints, I guess they figure they do no longer need to be pleasant to you.
I told her that the phone was not working, may be it was a network issue? and that there was a nail sticking out of the carpet.She sounded incredulous but stated she would send up an engineer.The engineer (who was very pleasant and helpful) took off the tip of the nail, also cut a second one off.In the midst of the repair, he lost track of the first tip he cut off.
I also looked for it with him and could not locate it.
He said it was probably stuck on his magnetic tools and said he would show the male manager ( the same one from before) the nail tip.The engineer APOLOGIZED for the nail, even though he had no fault in it at all whatsoever, because he recognized the inconvenience it caused. This was the first GENUINE apology I received from the hotel.
1-2 minutes after he left, I located the first nail tip. I called the front desk to have someone come up to collect it as the engineer was planning to show the manager.The in-room phone was not working and now even calling on the cellphone was not working.So I went down myself and gave the nail tip to the manager.He then apologized, but then promptly began blaming the housekeeping staff for it.I explained to him that you cannot see the nail tip as it is the same height as the carpet.And you need to put pressure/weight onto the surrounding carpet in order to see or feel the nail.I told him that the housekeeping staff would not being able to see it from their vantage point while cleaning and would not be able to feel it through shoes.It is not housekeeping's fault. It's poor construction.
Again, not taking responsibility yourself and trying to shift blame on someone else??
And we are not done yet...
And I thought I was going to get some rest.But no, the Conrad Hotel has other surprises in store.
I had turned on the desk lamp for the first time sometime around 11PM-Midnight.
I tried to turned it off...and it went spastic, like a strobe light. No, it turned into a strobe light.
I tried the switch again as anyone would and IT WOULD NOT TURN OFF.In a panic ( I was worried it would spark and start a fire) I removed the wooden panel underneath the desk to look for a plug to pull.As the set-up behind the panel was complex and I did not want to screw up something else, I didn't touch anything.The master light off switch did not turn it off either.
I picked up the trusty in-room phone to call the front desk yet again.
Yet again, the in-room phone WAS NOT WORKING.
I called the front desk on my cellphone and told them about the issue.
AGAIN, the INCREDULOUS tone of voice from the front desk.
She was going to send someone up to fix it.
While I was waiting, I began to feel nauseous due to the strobe effect and left the room and stood outside in the hallway .My family member was fast asleep in the bedroom and did not to disturb and I had to wait to open the door for the engineer as well.
I had someone on video chat monitor the light and I checked in the room every few seconds to make sure there was no spark.
After about 6-7 minutes and no engineer yet, I called the front desk again.
I assumed that based on what I told her that naturally there would be an immediate response due to fire hazard.
There was different female front desk staff to whom I relayed the issue, the concerns about fire hazard, and that I was actually standing outside in the hallway due to the ill effect of the strobe light.
Her response in a rude tone,verbatim: "Well, if YOU are UNCOMFORTABLE in the room, do you want us to move you to a different room?" Her emphasis, not mine.
I'm thinking,SERIOUSLY!! Tell me what human being or even an animal would be comfortable staying in a room that had a strobe light?It's not a nightclub and last time I checked, I was not blind.
And move to a different room? This, after your manager told me there were no rooms available?
I was so beaten down and could not believe the utter incompetency of this person to ask such a question in that situation, that I just told her that I was informed by the manager earlier that there was no other rooms available and to send the engineer quick.
The engineer came up 12 minutes after my initial call.
He walked in and he also could not believe what he saw.He tried the switch, didn't work of course.He eventually had to unplug it from the wall and said he would return the next day to fix it.
I called the front desk staff and I asked her to relay this additional issue to the male manager.
It's the gift that keeps on giving...
So the live band event that the front desk staff stated would start the next evening actually began at 9:30AM. Well, that was a pleasant surprise...
At check out, the front desk staff ( male this time, all the other front desk staff I spoke to from the day before were female) asked as per routine how my stay was.And I told him it was horrible and that they should put any other guest in the room I was in until the issue with the lamp and other physical issues were fixed.Without being prompted, he said he would not charge me the fee for internet or valet parking.
We had to store the luggage as the event closed down the streets until mid afternoon.
The staff I had spoken to earlier had said that I would be able to get out OK even with the street closures, but you know, somehow, I didn't really trust that she knew what she was talking about.
I returned to the hotel around 2:40- 2:45 PM. The event was just being finished up- not 1 PM as the front desk staff told me.
I had my elderly family member wait below on the ground floor as I went to retrieve the luggage from storage from the mezzanine level.
The porter retrieved the 4 heavy bags without a dolly.I assumed given the number of bags and the weight of the bags that a dolly would be used.
Instead of asking me if I needed assistance with my luggage, he asked me if "there was someone else" with me. I had come up alone to get the bags as the elderly family member is not someone I want to be moving heavy bags.
I said no and asked if we could use a dolly.He said there was none and in an exasperated tone, stated he would help me with the bags.Now, I am not comfortable with someone breaking their back moving my luggage.
A few seconds after this, another porter came by with an EMPTY dolly and no guest with him.
I pointed it out to the porter who had my bags and asked if we could use it.
He asked the other porter and was told NO.
At this point I completely had it, I asked for my bags from the porter.I was able to grab one of the bags and was yelling at him to give me my other bags because HE WOULD NOT GIVE ME MY BAGS.I told him I was done with this hotel and that I wanted to leave immediately.
I WAS SICK AND TIRED OF BEING TREATED LIKE A SECOND CLASS CITIZEN THROUGH OUT THE STAY. Why couldn't the hotel do anything right?!?!
I do not cause scenes. I do not yell in public spaces. I use the lowest possible voice if someone calls me on my cellphone while on a train or waiting for a plane because I do not want to draw attention to myself.
But the utter incompetency, the unbelievable physical issues with the room, the fact that they could not even give me the courtesy of using a dolly??????????? that was EMPTY?????????? drove me to lose it, completely.
I felt like I was being tortured and being repeatedly kicked while I was already down.
All I was trying to do was FINALLY be free of the torture and nightmare I been through and you aren't going to give me my bags?Because your ego and pride in your job is worth more to you than the fact that I wanted leave immediately?
If it had been ONLY the luggage issue, it would not have been a big deal, or any deal.
But it was the last straw.
Eventually the front desk staff came over to get me out of view of other guests, got a dolly to move my bags. The front desk person then left.I think it was a security person who pressed the elevator button for "up." I informed him that I'm trying to LEAVE the hotel.
The front desk staff returned.He had at some point tried to justify the situation by stating that there was a misunderstanding and that some guests like to take their luggage by themselves.
At this point I began to cry out of utter frustration and the indignity of the hotel trying to justify their actions until the very end instead assuming responsibility for their mistakes.
I asked for 5 minutes alone.The front desk person eventually came downstairs to the front door with me.
He offered another 25,000 points. I told him that I do not care for points, I don't care about monetary compensation. That there was NOTHING they could do because the damage had been done and that the hotel had treated me like cr**, at every turn, every issue. He apologized repeatedly but it was too late.
I told him that the porter asked me if someone else was with me because I could tell by his body language, the fact that there was no dolly available, the weight and number of bags, that he did not want to carry the bags for me. WHY else would he ask me that specific question??Why did he not ask me the standard question that I got from any other porter I've encountered "Do you need assistance with your bags?" If he had, I would have said yes and asked if there was a dolly available.
But he did not ask that very standard question.
I called Hilton customer service later that day because I was still fuming from the experience and have requested a letter of apology from the general manager and an explanation of why I was treated so badly at every turn.
Judging from this experience, I doubt I would ever get such a letter.
As I told the last front desk staff I encountered there, I will never be returning to this hotel, never.
And as another reviewer put it, they do not manage issues well when issues come up.
They are very,very poor that this.
Being a newer hotel is in no a way justifiable excuse.
As long as you do not complain, do not want a quiet room,and do not mind being treated like a second class citizen, then go ahead and book this hotel.
If you do want a quiet room, do want to be treated with respect and dignity, want good/exceptional customer service, and will actually (god forbid) notify the front desk staff regarding noise, poor valet service, hazards on the escalators,a fire hazard, phones that do not work, or want to use a dolly, then this is not the hotel for you. | 1 | null |
Convention Center Hotel in Baltimore
Attended a convention here. Nice full-service hotel that was struggling to keep up during a major convention. You know the drill....can't get into your room before 4 PM....store your bags....wait for them to be delivered later....crowds at every restaurant/bar, etc. But they had pleasant staff who were trying hard and that made it better. Nice views from the 19th floor and good location. | 5 | null |
A birthday treat.
Earlier this year I was treated to a visit to the Waldorf Astoria. Right in the middle of mid town between Park avenue and Lexington, the New York subway is just to the side of the hotel. The hotel itself is set back in time, when all things were done for you at a cost (That was the way to live) We stayed for 4 day's, it was worth it. Just to go and see the clock in the front lobby. There are lots of places to eat on Lexington within easy reach of the hotel. Seeing the sights is easy, grand central station / radio city / the top of the rock / time square, are within walking distance. The empire state / 9-11. don't forget the shopping when you are in that area, century 21. Take a good camera, you will need it. All in all it is one place that I hope not to forget for a long time. | 4 | null |
Another Good Hotel Indigo Experience
I've been to the Hotel Indigo in the Gaslamp District in San Diego and had a great experience. This hotel can't match the same experience as the San Diego site for many reasons, but at least the rooms and the service were on par. This hotel doesn't have much to offer. It's located in sort of a no-mans area not fitting into any real neighborhood (yes it's in the one block Flower District, but that doesn't get you much). This simply is a good "centralized" location to get to other places and yes, you are within walking distance of the Chelsea area and all the restaurants that go with it (walk over to 7th/8th Avenues and walk down for 10 blocks and you'll see). The subway is right on the corner of 7th and 28th, so go below and buy yourself a Metrocard from the vending machine and away you go. For breakfast walk over to 8th Avenue and 25th Street to the Brooklyn Bagel & Coffee Cafe. General warning: At night the area gets a little "gritty", but not scary. So use proper caution. Also, note that there are a number of other hotels in this general area. | 3 | null |
Michigan's OK but Georgia is AMAZING
I stayed on the 32nd floor and had a view of Lake Michigan from my 32nd floor room. The view is more than OK actually... it's really good. The only thing that beat it was the service! The concierges are amazing!! So eager to help... and capable too! Georgia Healy was my personal favorite. Give that girl 5 minutes on the phone and you'll be welcomed with open arms into any hot spot in town no matter how busy. | 5 | null |
TERRIBLE Service
This hotel is proof that no matter how "nice" an upscale hotel is, it is not truly upscale if the customer service is dilapidated.
I've booked here twice now. The first time, I had trouble with minor requests (asking for additional towels, finding out how to navigate the mall from the front desk, request for an hour late checkout, which was refused, flat out.)
This was to be my second stay. Unfortunately, my friend who I am visiting in Texas underwent emergency surgery earlier this week and I'll not be able to go to Dallas anymore. This reservation was made with Hotwire. When I contacted the hotel, they told me as long as they had "fair notice" when the Hotwire folks contact them, they'd be able to cancel the reservation (the stay is in 4 days.) I called Hotwire and they spoke with the front desk perhaps 15 minutes after I had. The woman at Hotwire was kept on the phone on hold with the front desk for 20 minutes and told me they were "rude" to her as well. Eventually, after Hotwire got nowhere but were clear that the front desk was being uncooperative. They refunded me my money and apologized to me for the behavior of the Westin. If you think about staying here, think again. | 1 | null |
Don't stay here until the protests stop
My mum and I stayed here in June 2012.
PROS:
Great location, friendly staff, nice rooms (although the bathroom is bigger than the rest of the room, and the windows provide NO sound barrier to the street outside).
CONS:
The hotel is undergoing some kind of ownership change or something - in any case, every morning at 7am protestors stand outside and form a picket line for one hour. On top of the awful noise that they make, they actually harrassed me and made me feel really uncomfortable and unsafe when I was trying to load my car with our luggage. | 2 | null |
HORRIBLE
The stuff does not know how to treat customers.
Disrespectful, unhelpful, by phone they tell you something and when you arrive there they tell you another.
The worst service i ever had.
I thought Sheraton was other thing.. | 1 | null |
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