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DONT DRINK THE WATER IT WILL COST YOU
I recently stayed at the Beacon whilst attending a convention. It is in a great location and the staff are very friendly. My room was tired by clean. Although our rate included complimentary Wi-Fi it was so slow and flaky I am certainly glad I wasn’t paying for it. When we arrived there was a welcome note with a bottle of water and an apple. On the same desk were two additional bottles of water with a promotional sign saying Zoom. I looked through the room information to see if there was a charge for the water and could find nothing so I presumed because of the welcome note that it was all complimentary. Well alas when I went to checked out I was charged $8 on two days (of our 4 night stay) for one small bottle of water so be warned. When I expressed astonishment at the charge and the fact that there Wi-Fi was useless I was greeted with the no care factor. | 3 | null |
Good Hotel -- Location & Service
Stayed here for one night while passing through Charlotte. The hotel was in a convenient location. Staff was very friendly, room was clean and quiet. Breakfast in the morning was excellent. I will definitely stay here again. | 5 | null |
Wonderful experience
Came for the Big 10 Championship game. The property was beautiful and staff was amazing. The valet parking was worth it to us. The restaurant's food was fabulous, probably the best we've ever had. The room was very quiet, beautifully decorated and spacious. We will stay there again. | 5 | null |
A Beautiful Historic Hotel
Stayed in the Menger Hotel for 5 nights to attend a very large scale conference in San Antonio. It is a beautiful historic hotel with a relaxing courtyard and swimming pool. It is centrally located just next to Alamo, River Centre and the River Walk. The Convention Centre is also only within 5-min walk. Its restaurant provides a classic dining environment with historic colonial atmosphere. The wonderful Texas steak is highly recommended, do ask for a 20% discount card for the restaurant when check-in. The room is well decorated with classic early 20th century furniture and the room size is reasonable. What’s more, the wifi is free!
Due to the large scale of the conference, the Menger and most of the other nearby hotels were full. I understand this stress test is not easy for them. During my stay, the in-room coffee packs were out-of-stock, the towels could not be replaced every day, and there were other minor problems. But they tried to fix them and provided alternatives, e.g. they set up a free coffee station outside the restaurant for the in-house guests; which I did appreciate their effort. Overall, I would recommend this hotel! | 4 | null |
Fabulous hotel
After looking at several hotels in the DC area, I decided that our family reunion should be at the Jefferson. It was just perfect. The hotel is quiet, tasteful and just beautiful. The rooms were enormous and the bathrooms just fabulous. The food and the bar were delicious. Best of all the staff was extraordinary: they helped us on everything from a fed ex that had to go out to setting up a room for a birthday party (for nearly 20 and they got us the cake from elsewhere when our short notice meant their kitchen couldn't do it) to a meeting space. My brother even found a quiet room he could us to practice his musical instrument in. Every member of my family (and there were nearly 20 of us) had a great experience. I would definitely recommend it again for a peaceful, caring and just all around terrific hotel. | 5 | null |
Classy hotel
Stayed 2nights on first visit to Memphis
Service was excellent especially at the front desk.
Room roomy and comfortable With Sherry and chocolates at 4pm each day
Great stay, the only downside was the location. Whilst good for views of Mississippi it was a little out of the centre. | 5 | null |
The best thing about The Pearl is...
The recommendation I got for a breakfast spot (ryhming not intended). Sure the hotel is trendy and exciting yet "budget friendly". Sure you get your own pet Goldfish (shout out to Rambo). So what if they have movie nights, an eye catching bar, and a restaurant with a buzz. It was worth it dealing with the friendly and courteous staff for the best restaurant recommendation I've ever had.
Disclaimer: Although I do my best to write colorful reviews, I sincerely apologize if this one made you SNOOZE (rhyme intended).. | 4 | null |
Terrible Front Desk Stay Away
As A Platinum IHG member for 5 years this is the first time I had to write a negative review for one of there properties. Upon check in the front desk people acted is if I disrupted there gossip time I get better service and help with my questions at the Best Western in the UP. The previous night I called in my reservation since I was using a corporate rate, when I checked in the girl said they could not do the rate I was told and charged me with a rate almost $30 more. The shower also had soap residue on the soap holder in the shower. There was no water from 3pm to 6pm, the girl said it was due to the city shutting the water down for work. The fact was the plumbers were outside my room fixing a leaky pipe which is no big deal except she lied. Overall a decent room just poor service probably the worst I have seen after 130 nights on the road last year alone, On top of all this they did not give me any points for my stay. So the next time if I have the option of this Crowne Plaza or Motel 6 I am going for Motel 6. | 1 | null |
Incredibly cheap - in the worst sense of the word
This is truly a horrible hotel. My room was actually of an okay standard and clean, but the people working there are lousy, uninspired, uninterested and at best passive.
- First of all you have to pay 17 (!!!) dollars for wifi per day. Apparently this hotel still thinks we're in 2002.
- You have to pay 4 dollars for storing your luggage
-.There is no complimentary breakfast
- You can hear absolutely everything from the other rooms to the housekeeper knocking on your neighbours door in the morning. I also had the pleasure of knowing everytime my neighbour went to the bathroom.
- The reception barely greet you welcome or even TRY to give you a fake smile when you talk to them. They act stuck-up, fed-up and tired of working at the hotel. This is the only place in New York where I felt that the people working there didn't care to give the best service.
Generally it's just a pretty lousy place and way overpriced (i payed $300 pr night) compared to what you get. | 1 | null |
Worst hotel ever...
This place sets new standards for how poorly run a hotel can be and how rude staff can be.
We booked for an overnight stay before taking the train to Arizona. The location appealed to us because it was close to Union Station. I would never make this kind of choice again.
We were booked in by an older man who first of all could not locate our reservation on the system. Once we convinced him we had booked online and paid in full via credit card, he booked us in. He then looked at us (we are a female couple) and said, "You realize there is just one double bed in the room?" No kidding... and there were five other guests at the front desk at the time. I advised him we were a legally married couple and this was not a problem.
We got up to the room to find that the advertised wi-fi didn't work and the TV got 6 channels: all chinese or spanish. When we asked the front desk about the wi-fi, the older man told us "it doesn't really work unless you have a room on the first or second floor". He offered us the shared computer at the front desk at a rate of $2.00 for a 1/2 hour.
The decor was simple and clean and suited our purposes. But, if co-ordinated modern furnishings matter to you, you will want to give this place a miss.
The breakfast was just the worst ever: bags of muffins and bagels from a discount bakery; bulk bins of frosted flakes and cocoa puffs; and bruised apples and bananas. While we were checking out, several families checked out the spread and left, as we did. | 1 | null |
A three star property that thinks and charges like a 4-1/2 star.
The rooms are definitely adequate . . they might a little threadbare, The drain took 5 minutes to empty the sink; come of the all paper was pealing, the ice machine on my floor was out of service all three days
but my complaint was the extras. My wife and both had out laptops. I don't like paying $10 access,but accept it, what I take exception to is they charge an additional $10 for a second computer in the same room. How about $.99 for a call to an toll free 800 number. How about $18.50 for a bacon and eggs breakfast that the other suite company gives for free?
Need I say more? | 2 | null |
Find another property! Last resort
This hotel was a former Four Seasons property - the company that took it over has just ruined it - it did not fit into the Four Seasons profile any longer as the rooms are small and the bathrooms even smaller - in fact maybe 4 x 4 - but overall the hotel has been changed into a dark, edgy, trendy spot. The lobby and rooms are so dark you've felt like you entered into a cave - worse their attempt at trendy furnishings falls completely flat - rooms with orange lucite bed stands - not ONE piece of art - purple walls - with clear class chairs and round large mirrors - oh it is really just a disaster. Not to mention the rooms are dirty and the hotel is in serious need of a renovation - on a bright note 2 of the men that worked the front desk and concierge were terrific - the women no so much. Would never return to this property! Our entire group of 80 felt the same way as we were there for a meeting. People even talked about checking out and staying across at the Marriott. | 2 | null |
Great location
We chose to stay at this hotel primarily because it's located in a safe neighborhood, and a short walk away from the bus stops on Van Ness Avenue. We found the room clean and comfortable, and the staff friendly and helpful. | 5 | null |
Ok for a night
Stayed here for more than a week for work.
The property is run down and really needs to be upgraded. My room was ok with a king size bed
small bathroom and a bad TV. My room faced the parking lot so not a great view. The air conditioner worked but was really noisy. My room was clean and did not smell and I had power for my devices on front of the desk.
I was surprised that they was no free breakfast and no laundry facilities. There is a onsite restaurant but I just walked to Starbucks across the street.
This hotel would be ok if your just spending the night to go to the airport but if you are going to spend some time here I would choose somewhere else. | 2 | null |
Somewhere between indifferent and rude
The rooms and quality of inventory was good as you should expect from an above medium hotel chain by Times Square, and my view from my room was fine.
The attitude and service from reception and concierge was indifferent at best and often borderline to straight up rude. I am glad I hadn't paid for this out my own pocket (and then I'd probably had chosen another location as well). | 3 | null |
Poor housekeeping
Everything else matches Hilton standard except:
1) Unidentified liquid remains in coffee brewer;
2) Service booklet is missing;
3) Drawer is installed upside down;
4) food leftover from another guestroom is not cleared away but placed in stairwell beside a laundry cart containing clean towels! | 2 | null |
Excellent Service!
I have stayed at this location on multiple occations and have always found it to meet my needs perfectly. Ideally located, clean and comfortable - this hotel is a good combination of quality and value. Most importantly, however, is the excellent service that I have received at this hotel. Both the front desk and hotel management went out of their way to accomodate a change I had to make in my reservation - even though it was my issue that required the change.
It is easy to see that the staff at this location truly care about their hotel guests. And at the end of the day - what more could you ask for?
I will definitely be back! | 5 | null |
Old and outdated
I'm not sure where these other folks stayed, they seemed like they were coerced into writing really nice reviews. Walking into the lobby reminded me of Grandma's house, it smelled like a museum and the furniture and decor was very old. My first clue should have been the old font style on the signage outside. Well, the hotel has been around since the 50's and no doubt, it has not been updated since then. Walking to my room looks like the walk through a cell block. Once in my room, the royal blue carpet is dirty, the bedspreads are faded and the underside is yellow, pretty gross. The bathroom's have never been updated, the fixtures are so old and scratch that it is hard to tell if it was chrome, copper or brass. The shower head touched my head and I'm only 5'7" tall. On the third night, a letter was left on my bedside table stating that they were turning off the water between midnight and 3am. Fine, no big deal until it was shower time, everyone in the hotel experienced a cold shower.
The convention center was also very old, they served the luncheons on plastic plates with plastic utencils.
Trellises, the restaurant onsite: food was decent, service was wonderful, but the waitstaff begs you to go to TripAdvisor to give them nice compliments. They provide you with a hand written business card with their name so that you can include their names. So Pati Muklevicz and Angelina Stephens, thank you for your fine service. And Robin for your hospitality during dinner.
I think the cost of $147 for a room is way out of the range of value for what you get. I get more value spending $100 at the Holiday Inn Express. Parking is $8 per day, I guess that pays for the attendant that let's you out.
I think the General Manager needs to go to a Vegas Hotel to see what you actually get for $147 per night, I think he would be surprised. | 1 | null |
Definition of customer service
Have stayed at several HI Exp: Jacksonville, Florida, San Francisco and Houston. All have been good. This Houston property exceeded expectations. Every staff member was professional, pleasant, helpful and went out of their way to make sure we received excellent service. | 4 | null |
OK
We recently stayed here and it was ok, nothing memorable. Located in Tribeca, close to the world trade center, the hotel is fairly new and modern. Staff seemed friendly and we got a good night's sleep but the room decor is souless modern and the bathrooms have no privacy. Frosted glass wall and sliding barn door for the bathroom door. Even with the door closed, the bathroom has virtually no privacy. This is a major irritant of mine and am experiencing it more frequently. We paid a reasonable amount and it served its purpose but would not seek it out again. | 3 | null |
Noisy
I really wanted to like this hotel - seemed cute, European.
That was until my window wouldn't close the first night (brr), and I had to hear the pouding club music all night the second night. What's better, the front desk staff wasn't even sure what time the bar closed!
P.S. Forget that wine you see at the front desk - they don't even have a corkscrew so you can open it - they suggest you go down to the deli a few doors down. Ha! | 2 | null |
Empire hotel NY
I thought if Charlie Watts stayed here the hotel would be really cool but it was a bit disappointing. Maybe you have to be in the penthouse suite but our room was very small with absolutely no outlook. We were meant to have Frette linen but it was nothing like Frette I have had in other hotels. The bed was comfortable and free wifi in the lobby was good. Loved the Terrace rooftop bar but didn't like how they took an extra $500 off my credit card to cover what they thought our expenditure would be over 3 days without telling us. Also out of 4 lifts I think only two were ever working and there was always a queue. Great restaurants nearby, loved brunch at the Chowder House and bar boulud for dinner. | 3 | null |
Good Hotel
We stayed for 5 nights in September as we were attinding the Ryder Cup in Chicago.
Our stay was very enjoyable with all services what you would expect from such a Hotel.
It is however a very business like hotel with what appeared to continually having many people in transit and with the reception on the first floor and no specific traditional hotel lounge area, this had the effect of taking any atmosphere away and making the hotel a little soulless.
The rooms were fine and the service was OK but my tip would be to avoid using the mini bar. (I know you expect to pay a premium in a hotel but Hyatts prices were ridiculous.) | 3 | null |
Disappointing Bachelorette Weekend
I use tripadvisor for everything and booked this hotel because of previous reviews. Unfortunately, I did not have the same experience as some other reviewers. The purpose of this trip was for my sister's bachelorette party and from the beginning it was disappointing. Thankfully we still had fun but the list of problems with the hotel is extensive:
1. The hotel was under serious construction when we arrived and their were picketers outside the hotel complaining about the hotel not following code and considering the historic value of the building.
2. The front desk staff we unhelpful and unfriendly
3. The pool is tiny!!!
4. The bar looks great but is crazy expensive
5. The hotel is NOT close to the gaslamp nightlife
6. The manager tried to rectify the problem but all he did was give us a $10 bottle of champagne
7. The shuttle service is not good for large parties and ends a 8pm - oh and make a reservation even though they say not to
I hope this helps other guests. If you are looking for a fun weekend in the gaslamp area I would definitely try somewhere else, perhaps the Omni. Good luck! | 2 | null |
Renovation not the problem
The renovation for this hotel was not our problem at all. The contractors in the hotel were very friendly and always willing to help out by escorting up the construction elevator if the other elevator was taking too long, always had a smile and very personable.
Hotel staff was okay; not overly friendly but okay. We stayed in room 1408 June 18-23. Prior to going to the hotel I read somewhere online that the hotel offered free town car service within a 2 mile radius of the hotel; however, I asked about travel a couple of times and that was never mentioned to us. We asked for extra towels on 2 occasions (early morning) and did not receive anything until 10pm that night.
After spending a day walking the city with my parents and my twelve year old son, we really wanted to go back to the hotel and watch a little TV to relax for the evening. However, the satellite TV would come on for 2-3 minutes and then go off for 2-3 minutes advising "no signal", so in order to watch the basketball game, we had to go to a sports bar down the road and stay out until 10:30 or 11. We are from Florida so my son really wanted to watch the game and LeBron play.
On Friday, my son went to unplug his phone from the electrical socket. I don't know if the electrical outlets were not updated with the renovation but the metal prongs to my son's charger were held captive by the electrical outlet. When my son tried to pull his charger out he was zapped by the outlet and screamed for almost 30 minutes because of it. I spoke to the manager and he sent someone up to get the metal prongs out and while he was apologetic, he advised that he would look at the bill to see what he could do. I was not trying to profit from the experience but the least he could have done was offer a small credit for this incident as it was very traumatic for my son.
While these were the big things that affected our trip, let me also advise that if you are used to a dresser and a coffee pot in your room, you will not find it here. Since I was staying for 5 days, I like to be able to put my clothes in a drawer and not live out of a suitcase the entire time. The hotel does offer free coffee downstairs but the hotels I have previously been in always had a pot in the room in order to avoid leaving the room. | 2 | null |
Great Location, Small Rooms but Read the Fine Print
For Labor Day weekend, we booked a room at the Club Quarters in Philadelphia. The Club Quarters advertised a decent rate and a great location. Let's start with our check-in. The front desk isn't overwhelmingly accomodating. Understanding that it was a busy weekend, my thought would be that you would be prepared for the crowd. At any rate, I digress.
CHECK-IN/CHECK-OUT: Because we arrived at different times, the front desk staff had a hard time with our check-in. Names were removed, additional unadvertised fees were attached to our bill and no one could figure out how much we owed. It was a good thing that we kept our confirmation from our online reservation as a means of disputing the charges.
ROOMS: Our room did not have a bathtub and the small window faced an adjacent building and was partially hidden behind a wall. The rooms only had queen-sized beds and were VERY small. Think about it this way: don't plan to do push-ups or any exercising in these rooms, as you will definitely be bruised from hitting your limbs on the furniture. The size of the rooms encouraged us to stay out as late as possible and leave early in the mornings. We looked at it as MOTIVATION.
OVERALL: Stay here if: (1) You are on a quick trip to Philadelphia and you don't want to rent a car, (2) If you are traveling alone or you are VERY close with the people in your travel group (translation: you don't mind living in a box for a few days), (3) you want to stay in a trendy Philadelphia neighborhood | 2 | null |
No Maintenance Service
My family stayed in this hotel over the weekend. The location is good and the Westin beds are always excellent. During the early morning hours before checkout the power in our bathroom went out. The front desk called for maintenance twice but nobody responded. My family was left to take showers in the dark before leaving. Not the type of service I expect from a Westin. | 3 | null |
Very nice, great location
Stayed here for 3 days to see the Baltimore Grand Prix, and got one of their newly renovated rooms. Very modern, very comfortable, and you can't beat this location for "walk-to" for all the things to see and do in the Inner Harbor. The staff could not have been nicer or more professional -- every single one of them, across the board. Breakfast buffet was included in the room, and was consistently good. Parking lot is connected to the hotel, and you do pay for parking, but that's pretty normal in any major US east coast city. Excellent! | 5 | null |
The lowest
I've stayed in many hotels around here, this was the lowest.
It clearly has had no renovation for decades, or is it meant to have that well used 70's look?
There is no wifi beyond the 2nd floor, my TV was half dead and the breakfast is an insult.
Never again....... | 1 | null |
Ok hotel. Not good value for price paid, though.
The star of this hotel is the view. So you NEED to ask for a higher floor. Lower floors are probably loud.
Let me start by saying that I keep in mind that NY accommodations are always more expensive than in other places, and the rooms in every hotel I´ve been to in NY are always so small you can´t even fit your luggage. So having said this, the Bentley has nicely sized rooms, at least I could see that at the Junior Suite. But the Bentley has a few issues that are easy to improve, and they shouldn´t be present in a +300 USD a night hotel. Let me point out some examples:
Housekeeping: by far the worst part. The bathroom was not properly cleaned even once during our stay. Toiletries were never ever replaced. There was only one soap in the bathroom, which as soon as we arrived, we had to share for showering and washing our hands. So we had to ask for more soap. When they did, they also sent us a bottle of champagne as a honeymoon welcome, which we appreciate very much, but the next day after the room had been serviced, the empty bottle, bucket and used glasses were still there, right on the table. I was also very surprised to notice that they don´t have a "used towel policy" (bathtub means replace, hook means will use again), but they wouldn´t necessarily replace the towels we left in the bathtub either. Smaller, face towels were NEVER replaced, so after we had used the second one, no more face towels for us! One day my husband accidentally left a towel on the bed, by the time we came back, the towel had been placed extended on the bed (?), instead of being hung on a rack or replaced.
Maintenance: another poor aspect. The heat was not working, and we were fortunate enough to have two not-so-cold days and nights in NY winter, but by the third day it became really cold again, so that night we could have used some decent heating. The result? I caught a pretty bad cold that night while sleeping, so when I left for the day next morning, I asked the front desk to send maintenance to my room to check on that. Maintenance never did, or if they did and couldn´t solve the issue, at least they never informed the front desk or us. So when we came back in the evening, the room was freezing (they had left the A/C crazy cold). I had to ask for extra blankets and heaters to be brought up, which they did (front desk staff was great all the time I must say). By the end of next day, after I had complained again, the heat was finally fixed. The water in the shower was cold though... guess we were not so lucky :)
Last but not least: no turndown service and no trash can in the room. Just a small one in the bathroom. No minifridge either, although they are available upon request. These are the small things I was saying could be easily fixed and instantly provide a better service.
But the views are great, and so is location. And the restaurant too.
Next time I´ll go somewhere else, I guess. | 3 | null |
Great value and friendly staff!
This hotel is great value for your stay in San Francisco. Near public transport (buses), and different pubs, restaurants and convenient stores that are open late. The reception staff is very professional, and replied quickly to my email ahead of arrival. The hotel have good laundry facilities, free wifi, and a communal microwave.
On the negative there are no elevator, it seem to b some long stay residence that are more on the shady side, and it is a bit of a walk from Market Street. | 3 | null |
Nice hotel,Great People. Awful parking situation!
Motel has had a good renevation! Parking is a serious problem! Breakfast was good! | 3 | null |
Dirty, Really Dirty and Really Really Dirty
Just returned from my stay in Baltimore and have stay at way to many hotels in my lifetime but this one was just dirty.. lobby floor, restaurant floor, light fixtures throughout the place, wall coverings, doors just disgusting. Both the bathroom in the restaurant and front lobby a major deep cleaning. Everyday when returned to my room with sticky shoes from walking in this hotel. Room wasn't cleaned on my 2nd night but I was left with a bag of towels hanging on my door. When I walk into a motel and pay less than $60 i know what i am in for, but when you stay at a hotel and pay $229 your expectations are a bit higher. I would have given it a "terrible" ratings, but the employees were at least nice! | 2 | null |
Nice for a change
Like other reviews have stated, this hotel is all about it's rich history and nostalgia. I find it to be a nice change of pace from the contemporary/remodeled hotels that seem to be staking the majority of the industry. This place has an amazing lobby, the rooms are definitely preserved from a time long ago, but keep from feeling old and unclean. Drake Bros. breakfast is awesome, as is the executive lounge for Diamond members. Great views of Lake Michigan and location is nice as well. | 4 | null |
WELCOME TO THE WILSHIRE DUMP!
I stayed at the Wilshire Los Angeles for 2 nights during a business trip in June. I paid for what I hoped would be a 3 or 4 star hotel. I consider this old property to be 2 stars due to the fact that it is old, behind the times, and in need of repairs. DO NOT STAY HERE, you will find a better place for equal or less money. I was not happy with the EA who booked this trip.
The staff is friendly and does a good job, I really have no issue with the people who work at the Wilshire Los Angeles. Quite frankly, this building should have a date with the wrecking ball. It’s glory days were decades ago, and yet it is not exactly a classic.
They have wifi connection only in the lobby. If I wasn’t so busy on this trip, I would definitely have checked into another hotel. | 2 | null |
Stylish family fun
Stayed at the W Hollywood this past weekend with family (2 adults, 2 girls). We absolutely loved this chic hotel conveniently located to many of the sights we wanted to see. Would definitely come back.
Top 10 things we liked about the W Hollywood:
-Staff: Extremely friendly with smiles all around. Brian at the front desk was a gem - personable, warm, welcoming and efficient. The cleaning staff were lovely as well.
-Window seat in the room: Fun addition. One of our girls insisted on using the wondow seat as a bed. Great for curling up on and reading a book (or people watching).
-Aromatherapy: We all loved the Bliss infused room, redolent of a soothing but fresh spa. The best smelling room we ever stayed in. Hands down. Fun to pass the Bliss spa to and fro the elevator since we stayed on the third floor. Loved the Bliss products in the bathroom.
-Beds: We found them very comfortable. The low beds were easier to sleep on frankly, and were almost Asian-styled in this way.
-Pool: Fun rooftop pool. Could be a little more heated for the cooler days.
-Coffee in the morning: Fresh and free in the lobby.
-Sweat gym: Spacious with usual stuff (treadmills, dumbells) but also with a large stretch room and a punching bag to get out your Hollywood aggressions.
-Location: Metro stop in same area, and easy access to highways for motoring around. Good restaurants within easy walking distance as well as kid friendly eateries as well. Book of Mormon production right across the street.
-Acura care service: Free and convenient for a 5 mile radius.
-Trader Joe's: In the same block. Good for getting last minute munchies and fruit.
3 things to improve on:
-Internet $$: Free access in the lobby, but would love if you didn't charge for room access.
-Valet $$: Convenient and friendly but $30 per night is a bit $teep, even by San Francisco standards.
-Key cards: Elevators need to be a bit more responsive to key cards for access to rooms. Minor point. | 5 | null |
Covered in Ants! Worse experience ever..
What is worse than a delayed flight that ultimately gets cancelled at 10:30pm... Than getting a voucher to a Marriott hotel that doesn't have any rooms.. To find out the airlines desk that booked the room doesn't reopen till 4am.... To then be shuttled across town to another Marriott that wouldn't take the voucher and finally did (with a little coaxing of how to process a direct bill via 45min later -- and I wasn't even a Marriott employee) to then put a sleeping child in bed without turning on the lights (which I know better than to crawl into a hotel bed without checking) to wake up 1.5 hours later covered in ants!
.... Let's just say I jumped up swiping ants off my daughter and pulling her out of bed to put her in the shower to step on a carpet full of crickets! Then when I complained to the night manager, I get a "your waisting my time sorry" response -- like it was an imposition for him to even listen to me. My daughter and I have ant bites from head to toe and itch all over.
I have been a Marriott brand lover for over 10 years and I have never been so disappointed and disgusted in my life! If this is how the night managers are trained by Marriott to treat all their "weary" travelers, then I will never stay in another Marriott again. In fact, I will never stay at this one again. | 1 | null |
Fine property
This is a huge hotel given to many onsite conventions. I was given a room in the central tower which was done in a modern contemporary style and since I am a Platinum member, I was upgraded to a junior suite with a dining table in an alcove off of the bedroom with overhead contemporary track lighting. Only overnight stay but the Concierge Lounge was not packed on the morning I was there -- perhaps because a major convention was not taking place -- and morning offerings were fine if standard, although sliced turkey was also available.
One final thing, the flat screen TV actually had many HD channels! | 4 | null |
Terrible experience - dont ever stay there
My experience at this hotel was the worst possible. The queen beds look like single beds so small and unconfortable they are. The towels, even if asked for, are not replaced. For each box you receive you have to pay USD 4.00. In addition to that they say they are not responsible for the mail they received. The post office website shows it was delivered and the hotel does not have it (or someone stole it from their facilities). Hotel manager says tehy couldn't do anything! Never ever will stay there, not even for free. | 1 | null |
Can't beat the location
We frequently fly out of Seattle coming down from Canada (Vancouver area) by car. For a great room, regular shuttle, parking included in room rate for 7 or 10 days, the Doubletree is hard to beat. Short trip to and from Airport, friendly staff (sometimes a bit overwhelmed because it is always busy), food onsite but lots of good choices within walking distance (Sharp's Roaster, Mango Thai, for dinner, Dave's Diner for breakfast) and of course the nice chocolate cookie on check-in. | 4 | null |
Marriott Marquis in Times Square is convenient and quiet
I stayed on the 17th floor facing Times Square. Great views of the new years eve ball and Good Morning America show each morning. Location is right on Times Square and very convenient to the subway yet the hotel is really quiet. Beware though, the room service prices are astronomically high. I know room service is pricey but $21 for a waffle (just a waffle) is just exorbitant, even for room service. | 4 | null |
Bearable but NOT pleasant!
I would advise anyone to stay here ONLY if you are absolutely desperate for a room. I stayed at the Hotel Penn on December 8, 2012, for ONE night (thank God). The hotel is sorely in need of renovations - TOTAL renovation of the rooms, from top to bottom. The price was right and as everyone knows, the location is awesome, but those two amenities do not make up for the shabbiness of the upstairs interior. Crumbs and all sorts of debris littered the hallway to our room, which gave me a sinking feeling as we got closer to our room number. The doors to the rooms are the strangest doors I've ever seen in my life. Our mattresses were awful and made LOUD noises everytime we moved! We had 2 or 3 connecting doors and a creepy, dark closet behind one of them. The bathroom was in the worst condition I've ever seen in a hotel/motel - very old fixtures, in fact, the shower fixtures were almost coming out of the wall. The tiles were beyond the possibility of a cleaning - they would have to be totally replaced. I can say that the sheets on the beds were clean, but that's about it! I would not stay at the Hotel Penn unless I had no other choice - and you always have another choice in NYC. | 1 | null |
same old travelodge
room was ok.
not so clean but not sooo dirty.
same old travelodge.
staff in front desk was friendly.
buffet was ok too.
not so much items but lots of toast breads and sugar breads.
juices are 100% ones.
that's enough to me. | 3 | null |
Beautiful Hotel
This hotel was excellent. It suited our purpose in Seattle wonderfully. The only bad thing that happened with this hotel, there was no courtesy shuttle when we arrived. The manager at the front desk quickly took care of the taxis from the airport to the hotel. The warm cookies waiting for you at the front desk are a nice treat!!!! Fernando the courtesy shuttle driver was a great help with us wanting directions to Pike's market and the space needle. He gave us a great way to get around quite easily. If ever you want a great place to stay in Seattle, you will not be wrong with choosing the Doubletree at Southcenter. | 4 | null |
Great location-great staff-great value
This is a very clean, friendly, well-located hotel. Latasha was extremely patient and kind through many emails as I wanted know all I possibly could about the hotel and the area. We used the valet parking (at $22 a day with in-out privileges it's a bargain here or any other big city) and we were treated wonderfully, which made for an excellent first impression. Check-in was quick and easy and the desk and bell staff were friendly and professional. Our room was a two-queen business class, with a microwave, refrigerator, big closet. and very clean and inviting. We usually do not have housekeeping done when we stay for an extended period of time, except for fresh towels, but this Days Inn insists on cleaning the room after three days, which we thought was an indication of its dedication to cleanliness. The free continental breakfast was fine, no eggs or meat, just pastries, bagels, juice and coffee, and the breakfast area was pleasant. Most of all, we really appreciated the location and the helpfulness of the staff. We normally stay at Marriott properties and have been unimpressed with other Days Inns, but we recommend the Days Inn Chicago. It is in a lovely building in a great neighborhood with a wonderful staff. We did get what we thought was a good deal by booking in advance. | 5 | null |
The worst hotel experience ever!
My friends and I decided to take a trip to Charlotte for the night and made reservations online for this hotel despite the other reviews. IT WAS THE WORST MISTAKE EVER! The hotel is filthy, rundown and full of sketchy residents that made us all feel unsafe. The continental breakfast is a JOKE. Stale bread and cereal with hard muffins. I was so embarrassed to have chosen this place online. The hallway smelt of old dust and mold and the room had a awful odor as well. NEVER NEVER NEVER! PLEASE DONT WASTE YOUR MONEY. This is a crack motel to say the least. | 1 | null |
Elegant and so comfortable
The most comfortable bed I have ever slept in. The room was beautiful and soundproof, with an air purifier! We went for the wine festival, and the food, presentation, wine, and setting were wonderful. | 5 | null |
Beautiful Resort...
My family of four just finished our stay at the Paradise Point Resort... The resort was absolutely lovely. Great for kids. The lush surroundings are gorgeous. Checking in was easy and a breeze. We arrived at the hotel 4 hours before our scheduled check in and the room was ready! The young guy who helped us to our room from the lobby was Keith and he was very nice. He offered the kids a ride on the golf cart to our room which they enjoyed. When we got to the room, there was a bundle of towels outside of the door which Keith propmptly removed. The room was very bare bones. Luckily the resort offers other things so the kids weren't stuck in the room all night. The sucky party was that the cable channels didn't work. We were only able to get the analog channels not the digital channels. The resort has a marketplace store where you could buy fish and duck food. If you're bringing kids with you, let them feed the fish! | 3 | null |
Outdated and very expensive parking
We booked this hotel for 2 days via a travel agency in the Netherlands as part of of a round trip. I did not comply completely to our expectations.
Although the lobby looked splendid, the room was outdated and needs clearly a renovation.
The location of the hotel is also quite bad; at morning the streets around the hotel are crowded with beggars and homeless people. Despite of this, it felt safe to walk via Market Street towards the Center (Union Square), which is only a 15 minutes walk.
Because of the sinister neighborhood, it's not to be advized to park your (rental) car on the streets near the hotel. I saw a car with a window smashed just around the corner when we arrived.
Therefore it's almost unavoildable to use the valet parking of the hotel, which costed the staggering amount of $ 35,- a day
ADVISE1: if you're arriving in San Francisco at the start of the end of a round trip, don't rent a car during these days, especially when you plan to stay in the city itself. It's more convenient and easy to walk this relatively small city or use the excellent public transport. Between SF Internation Airport, where the car rental center is also located and the hotel is a fast subway (the BART). Pick up your rental car at the airport by using BART on the day you're leaving the city.
ADVISE2: if you still want to use the hotel parking, be aware it's located behind the hotel. There's no stopping possibility in front of the hotel in Market Street; drive along the hotel, first right (8th Street) and go to the right after ca. 100 yards (cross the private parking lot) | 2 | null |
Our NYC retreat home
Having lived in NYC for a few years and now having to have moved my husband and I to Long Island for work, it is our occasional treat to spend a weekend in the city. We use to stay all over the city in various hotels but since getting the recommendation to try out The James, we no longer look anywhere else. We have celebrated my 30th and my husbands 32nd birthday at the James and have had such a perfect experience. The hotel is located in a perfect location for my favorite city activities... We walk out the front door, shop up Broadway in Soho and end up eating in the West Village. The hotel is a wonderful change from normal, somtimes "upitty" Manhattan luxery- The staff could not be more friendly while never being pushy. The rooms are elegant with simplicity and environmental consideration. We have gotten into the mornign habbit of waking up and visiting the lower level for complimentary coffe and delicious Dean and Deluca treats :) and then returning to our room for some more relaxation before beginning our day. Check out being at 2pm gives us the opportunity to feel relaxed and not rushed at any point.
All in all, we have stayed throughout the city, and not will not stay elsewhere. Thanks James for giving us our Home away from Home phenomenal experience, time after time. Cant wait to see you again!! | 5 | null |
Great for museum and park
This location is great for the Natural History Museum and Central Park. The neighborhood is wonderful and is full of nice little shops and Irish pubs. Short walk over to 79th and Broadway for the 1 Train, or just to the corner for others. We did not find the hotel's breakfast to be a value and do not recommend it under any circumstance. Business Center is a closet (seriously) with a computer in it and it is around $5 to print your boarding pass. Some of the desk staff were wonderful, some shifts were horrible. Our room was on the 8th floor facing the museum grounds and was very noisy (street noise). | 3 | null |
Luxury and History
This beautiful hotel has great staff and the most comfortable beds, pillows and bedding ever! Our friends wanted to find out where they could buy it for at home. We loved our stay there. It was great to sit outside in the evenings in the seating area. With the trees lit up it was magical. We were so close to all the attractions we walked everywhere. | 5 | null |
Poor Value
Took a girls' weekend in Seattle and stayed here two nights. The room was clean, beds and linens were fresh and comfortable. I'm a sucker for nice toiletries and was impressed in that respect as well. However, I'm giving a 2 star rating because we didn't feel the hotel amenities were up to par given the price. Wifi was about $14 extra per day (although it was free in the lobby)- but who wants to have a pregame Pandora dance party in the lobby, anyway? Parking was steeper than we would have expected as well- about $30/night. We tried to use the concierge to get a cab and were told that we couldn't call a cab to the hotel- that they are first come first serve only. So... we walked to the street and flagged down the first one that came by. Customer service in general was slow- we waited awhile for our bags to make it up to the room and every time we called to the front desk we had to wait on hold for several minutes. Although it looks nice, has a good location, and had comfy beds, we didn't feel we got what we paid for here. | 2 | null |
Luxury to the finest detail
Overall, gorgeous property with amazing staff. From the hotel decor, room layout, to front desk staff I must say I am absolutely floored. It has lived up to my expectations and more. Stayed here during the Canada long weekend and was expecting to be a overflow of guests but that was not the case. Valet staff were prompt, quickly grabbed my keys, helped me with my luggage. Signing up to be a Kimpton member automatically granted me access to free WiFi and a welcome gift of "raid the mini bar". The rooms were clean and well kept with my goldfish awaiting me.
My family loved this place and felt relaxed after a night rest. | 5 | null |
Nasty, smoke smelling room
While the price may be right, be forewarned that New York City apparently still has smoking allowed in hotel rooms. I am sitting unhappily in one as I write this. The front desk staff, while courteous, tells me there are no rooms available to move. Stay away! | 1 | null |
No Comfort here
This hotel was old, tired, and poorly maintained. Public areas, carpets, furniture all worn and stained. Our room was dirty so we asked to change.We reserved this room on a Choice Rewards so couldnt cancel or would have checked out. No manager on duty to talk to, and privately owned hotel. Place is the Host to the Merchandise Mart/ a commercial buying mart, so salespeople stay here. Breakfast
bar, while nice, was not clean and food spills throughout. We checked out, even with a discount coupon for the second night.A/c did not work well either. | 1 | null |
Space age but personable
My husband and I and another couple spent the recent holiday weekend at the Yotel, using a Groupon deal that made this both an enjoyable and economical stay. The hotel is a superbly designed concept (using the theme of aircraft/cabins) that creates a truly efficient and comfortable use of space. While highly automated (self check in, self-baggage storage ROBOT!!) there was *always* a highly solicitous human to help out with check in, check out, hailing cabs, etc.
Each room is truly small: bed, desk, shower bath/toilet, smallish spaces for hanging clothes, under-bed suitcase stowage. However, every surface is cleverly and thoughtfully designed to serve and remove any claustrophobic feel. The bath amenities include a hair dryer and two kinds of liquid soap. You will need your own extras. I found the futon-style bed a little firm, my husband did not. The place is gleamingly clean and sparkling white -- which helps with the small spaces. Every floor has a free LAVAZZA coffee galley (with teas and cocoa, too) that was a godsend during our cold-weather stay.
The free breakfast was decent coffee and passable muffins: what is better are the ultra-mod green lounging pods next to the huge windows on the city. If it had been warmer, there is an outside patio that looks inviting. There are plenty of nearby delis/diners, and a CVS across the street.
The clientele runs to people who are much younger and cooler than my group, but we nonetheless felt quite happy here. | 5 | null |
Justifies the Price, and then some.
Visited with partner during early September. US Open + NY Fashion Night Out + Labour Day meant ridiculously high prices for all central properties thus decided to stay at the Financial District despite being chiefly on a pleasure trip. Was not disappointed. Very close to the South Ferry point where one can take the free ferry to Staten Island with small but adequate views of Ellis Island( Statue of Liberty).
The Hotel is chiefly a tall building with the reception at the Second Floor. Decent rooms, and the quality that can be expected from a Doubletree property. There is an excellent breakfast joint right opposite if the same is not a part of your room package. Opens at 6 and serves excellent Muffins, Sandwiches, French Toasts, Pan Cakes et al. Quite budgeted. Eating options around include plenty of places just a few meters away and one would find multiple subway connections to lead you anywhere in New York provided travelling in subways is your thing.
TIP: The closest subways do not have escalators. Find out which stations provide a step free access before hand if you have plenty of luggage. I still don't know else would have mentioned here. If you have far too much luggage, I suggest a cab from the airport. I believe it costs about $ 40-50.
I would stay here again. | 4 | null |
ny vacantion
been there 2 weeks ago. nice location, staff ok, room verry good, clean. one think i did not like that they keep as a guaranty all the amount that i supouse to pay them at the end. was more like paying in advance.
the breakfast (included) not so various but ok, and is available for take out. again verry good location for visiting. free wi fi avalable in the rooms, and printer available in the loby. i think is more ok to choose the upper flors because of the ac noise | 3 | null |
Great location and gorgeous building but...
It was like staying in a Goodwill store. Or at Grandma's house. I assume when the furniture was first purchased, they selected unique pieces for each room - which is nice but the problem with this is that you can't just grab replacement chair #6 from basement storage when it gets old, stained and broken. The entertainment was good though, I got to watch a mouse explore the room while I was in bed. It must be a regular patron as it was there all three nights. I named it Peter and bought it a focaccia from Starbucks. The front desk people were very nice. This hotel could actually be great, it just needs some money spent on it. | 3 | null |
week end getaway
stayed at the smyth for a quick week end and was extremely pleased with the venue. The room was great ant the staff was extremely helpful. The bar and lounge is a nice place to have a drink before going to dinner and unwind from a hectic travel day. | 5 | null |
Caught Scabbies from the Hotel Bed
The hotel is very old and in the homeless section of Indianapolis. The rooms are dirty and not cleaned very well. Although they do wash the sheets occansionaly, the bedspreads, pillows, mattress cover, and comforter are not washed. After staying at the hotel for four days, I broke out in a rash over 80% of my body. I went to the doctor and found out that I caught Scabbies from the Hotel. I have had to put pesticide lotion on my body head to toe once every 7 days. Most of the rash is gone except my feet where the scabbies had bittin me the most. | 1 | null |
Hotel ok but be aware....
Rooms at Hyatt were good quality and large. However, the hotel is at Terminal D of Dallas Fort Worth airport. Few things to be aware of if you stay there: the hotel toutes that rooms are quiet and that is correct but the filters used in the rooms to make them quiet are very noisy. We had to be moved and even then an engineer had to come up and tweak the vents before the noise was tolerable. Staying inside the airport means you are charged 25.00 if you want to leave the airport area by taxi. Other then the hotel restaurant which is greatly overpriced and has a limited menu, the only restaurants open to you are inside security at the airport. You have to get special clearance from hotel, then security walks you to security gate where you are patted down very completely before being allowed to go through to what ends up being "airport food". Nice place to stay if you are just going in or out overnight, otherwise, stay somewhere outside of the airport like Arlington. Much better hotels and restaurants! | 2 | null |
Your not allowed pizza but a hooker is ok.
Upon arrival at this hotel we joked that if we wanted to walk and explore the area we would have to do so in an armored vehicle, as it isn't in a very nice area. We wanted Pizza so my husband went to the front desk to see who in the area had good pizza. Front desk staff let him know that we order from our rooms and when the delivery person comes they will call us to come down. The Pizza came and I went down to pay, 2 security guards from the hotel watched me pay for the pizza but when I went to take it up to my room they said I was not allowed to order pizza from outside the hotel. I said "well you should tell the front desk employees about this rule so that they don’t tell hotel patrons how to order pizza. After a 5-minute discussion on whether I was or was not going to be allowed to take the pizza up to my room, they finally let me take it. On the way up the elevator another lady had overheard my conversation with the security guards and told me that they had not allowed her to take a cooler to her room, they had to leave it in the car.
Apparently they don't have rules regarding allowing hookers into the rooms. Around 11 pm I was travelling in in the elevator with my daughter when a gentlemen and his "lady friend" got into the elevator. She was obviously bought and paid for (the same as my pizza) but had no hassle when getting by the guards. When they got off the elevator my daughter could not stop commenting of the lady with the see through pants. My husband and I travel a lot and we are not snobs by any means but I would not go back to that hotel again. I would not recommend this hotel to anyone I know. Although the rooms are very nice the hotel was loud, a lot of door slamming and partying in the halls, maybe the security guards were too busy eating confiscated pizza? | 2 | null |
Disappointing and unsanitary
It appears that this Hawthorne is a recycled apartment complex. Our suite appeared to be what was formerly a studio or efficiency unit. The bedroom is separated from the living room and kitchen by a sliding partition. Amenity-wise the suite is complete. The kitchen comes with pantry, bar counter, coffee maker, microwave, and cabinets. The living space has a simple desk table and chair, sofa, bureau, and a 40" flat screen tv. The sleeping area has a comfy queen size bed, dual side tables and lamps, and a vast walk-in closet.
The problem however is that the furniture and appliances are worn and dated. I don't know when the last time the sofa upholstery was steamed, if ever. The stove and full-size fridge are older than the ones I grew up with in my parents' house in the 80s. The oven timer is still an analog clock that you set by rotating the timer hand for crying out loud. Countertops have various scuffs and burns. The bathroom is not much of an improvement. Light switch and electrical socket plate covers are old and dirty. Walls and vanity cabinets have been painted over too many times. The vanity countertop also has burns and other discolorations. Sink drain is wide open so be careful not to drop anything valuable in the sink. Towels are worn and faded and one in particular had a hole the size of a quarter. I might also add that remodeling debris was located just outside of the unit as well as a wayward shopping cart at the foot of the stairs.
The living space I can deal with. However, I must slam this property based on what I observed at the breakfast area the morning after our stay. Following are the unsanitary sequence of events that I, my wife, and another guest observed of the breakfast area's single staff member.
1. This woman took spilled cereal from the catch tray and redeposited into the top of the cereal dispenser putting it back into play.
2. She proceeded to wipe a table with a rag, used the the same rag to wipe a spill on the floor, and then continued to use the same rag on the next table top!
3. After discarding uneaten scraps of food into the trash, she cleared another table and returned handled napkins and plasticware into the clean napkin and plasticware holders located by the buffet bar.
4. She went into the back and immediately brought new plates out. She never washed her hands during this entire sequence.
My wife and the guest seated at a nearby table promptly notified the front desk of what had transpired. I don't know what action was taken if any. User ratings for this property at the time of writing are 4.5 stars -- completely overrated and misleading. Shame on you Hawthorn Suites, Dallas Love Field. | 2 | null |
Broken promises with a 2 month advance reservation
I stayed here in April and it was seemingly good but this stay has been a hassle since I walked in the door. I was promised 2 rooms next to each other one first floor as requested when I made the reservations 2 months in advance due to the number of people coming on this trip. Called to re verify the week before hand too. Got here and not only are the rooms on the 2nd floor they are several rooms apart. Not good considering how many kids are here and only 2 adults. The TV remotes do not work properly and even though there is video game and DVD etc hook ups the TV's have been modified so they can not play them. Then went to get on wi-fi and can not get on with the password they are given for the routers 3 & 4 where the room is. Went to the office and the lady gets on it on her phone LOL well yeah I can do that with my data plan but I need on my laptop not my phone. So then because I am aggravated she wants to start yelling at me.I am having to sit outside the office on the fence line to write this sine the office wi-fi is the only one I can get on. There is so many people just hanging around out side walking in circles and I don't mean they are exercising I've had to put everyone in one room and decided to sleep in my car to make sure it stays safe. I thought this was a really good place but after this round I will never stay here again. I was appalled at how they do things considering I also work in the hotel business and if we did it this way we would be shut down for non business. | 1 | null |
First Kimpton I have been really disappointed with.
Stayed here on a work trip. Everything that could be wrong was wrong. Doorman did not get all of my bags out of the taxi which I didn't realize until after I had checked in (taxi was long gone) and the doorman lied and said that there was not a bag there (although there was). People make mistakes; just own up to it - don't lie about it. Check-in was wrong. Reservation couldn't be found even though I had made it through the Inner Circle desk a few weeks ago. The rate charged was $80 above what I was quoted when I made the reservation. My other reservation for the next evening at Hotel Monaco wasn't made either and they were sold out. I ended up staying at a Hyatt for the next 2 nights of my work trip due to this experience with Kimpton being so poor.
No recognition of being an Inner Circle member. Construction kept going until 3 AM. When I called to the front desk around 1 AM I was told "you're downtown in a major metropolitan city. . " Umm. . I LIVE in a major metropolitan city (downtown) and there isn't construction like that! At least make the offer to move me.
The phone in the room didn't work and was tied (literally) to the lamp on the bedside. When I went to make a phone call the lamp tipped over onto the bed. Bathroom and room itself were very small. Next morning talked with the person at the front desk who said he was the acting GM. Instead of making anything right all he did was ask the same exact questions for the same information re: the bag in the taxi that I had given the previous evening. When I asked if the person I had given the information to hadn't sent an email (as he told me he had) the "GM" said "well yes, but I'm still asking these questions. . ." How about addressing the things that were WRONG about the stay? The look and feel of the hotel is very old world charm. Building is lovely along with the way the elevators look and the ceilings. No amentiies in the hotel. The restaurant doesn't serve "real" food and was expensive. There was a wine hour but nowhere to really sit. There was nice infused flavored water available in the lobby which was a nice touch. Excellent location during the workday. At night the neighborhood has nothing going on but very central and lots of buses and taxis available.
This is the first Kimpton that I have really been majorly disappointed with out of over 100 nights in the last two years.. I would not recommend staying at this hotel. It was expensive and except for Darrell at the front desk the staff was poor at best. | 2 | null |
Lovely Mid-Priced Hotel
I should clarify, "mid-priced" means for New York City. It was still quite expensive but given the location isn't near any major landmarks, it makes sense it wasn't outrageous.
While the location isn't near the major atractions, it's very near the subway and a lot of restaurants/shopping. It's frightfully easy to get a taxi when you need it so I didn't find it a disadvantage at all.
There are several things I found really impressive - good at this hotel. The staff was the first. Our valet was super-helpful and kind. The front desk staff were very accomodating, apologetic they couldn't get our two rooms on the same floor and even asked me how the room was when I came down 2 hours later to head across the street to CVS. I don't want to stereotype about NYC but you typically dno't get the same kind of warm greeting and follow-up at a lot of hotels.
The rooms are typical NYC small but incredibly clean with an updated feeling. Beds were heavenly, especially after a long day of driving. There was an excellent desk spanning one wall of the room that was great for the computer. Hallways were almost impossibly narrow but again, this is so typical of NYC hotels.
We decided to try out the free breakfast the following morning and were pleasantly surprised. They had a great combination of hot foods (eggs/bacon), make your own waffles, hot oatmeal, pastries, breads, bagels, cold cereal, fruit - it was all there. There was an employee or two hovering at all times to assist and refill the food immediately. What a treat.
This is an easy "will do again" hotel. They should be very proud of the staff and how they represent the Hilton/Hampton Inn name, providing atypical friendly, courteous service. | 5 | null |
We were happy
We had a great comfortable stay with a really friendly service. The first night we stayed in a room with a connecting door to the next room. That was quiet noisy and we tried to change the room next day. The staff was really friendly and gave us without any problems another room. We appreciated the really comfortable beds and the modern bathroom. I have never slept so well in a hotel bed. We were happy to get a breakfeast, which was much better then the common continental breakfeast in other hotels. They served, with a great view at the 8th floor, toast, cornflakes, ham&cheese, jam, honey, eggs, fruits and cones. For me it was really ok. I was also happy that the hotel have had a fitness room, which I used twice times for my own.
We have known before that the surrounding of the hotel would no be good. Anyhow, as german tourists we were shocked about the many homeless and poor people around the hotel. Some of them lay just on the pavement. You should durin the day using the recommend walking route by the hotel to reach the bus station to downtown. To avoid any stress we decided to use a taxi when it was dark. I hope you will get such a good stay like us. | 4 | null |
Not at all what I expected
I live in SA but decided to book a night here with my husband. My husband's family is from Australia and a large group will be visiting SA so I wanted to check out the Westin to see if it was a place I'd recommend to them on their visit here. Both my husband and I were HIGHLY disappointed. Check in times are not until 4pm. The pool area is small and not nearly enough lounges/chairs to accomodate guests. We walked around for 20 min and never found a place for us. We then decided to grab a bite while we waited to be checked in since we couldn't enjoy the pool. Our soup came out cold, so we sent it back only for it to come out cold a second time. They also don't have the ability to rent movies in your room like most all other hotels. Being the avid travelers we are we have stayed at many hotels, some high end and some not but to be honest for the price and quality of thisotel we were very disappointed. I will not be recommending this hotel to my in-laws or to anyone for that matter. The one positive I can say is the lady who served us at the day time lounge area bar was fantastic. Made amazing drinks and was so super friendly. I wish I would have gotten her name. | 2 | null |
Horrible Experience
The Valet guys were the only people that were attentive to our needs and nice. Run down is not even the words I can use to describe this hotel. DIRTY and the room smelled! NONE of the ice vending machines worked and looked like they haven't for some time. Don't even think about going to the lounge bar. Can I say RUDE? WE were never told it was happy hour let alone asked how we were doing or aked if we wanted another drink. Very dissapointed.
I would not recommend this hotel to anyone. Horrible Experience. | 1 | null |
Lived up to the Hype
I've stayed at a number of hotels in midtown Manhattan over the years, and in most cases I leave with a much lighter wallet and a sense of regret about having spent so much for so little. That was not the case at Districkt. The check-in staff were incredibly friendly and helpful, even offering several of their personal dining recommendations when I asked about a good place to eat at midnight.
The room was pristine, not worn down and dirty like so many other places I've stayed in midtown. I was also really impressed by the too-good-to-be-true price of $169 when I stayed. I suspect that their prices will go up as they continue to attract so many wary NYC visitors such as myself, but so long as they keep their prices competitive with other hotels in the area, I will be staying here again. | 5 | null |
U.S. Grant offers great service!
Stayed at the U.S. Grant this past weekend and loved the hotel itself. I was extremely pleased with the level of service I received from the friendly staff from the moment we arrived on Friday night to when we left Sunday morning. We had a problem with the air conditioning late Friday night and once I reported it, the Engineer was there in less than 10 minutes to address my concern. On Saturday morning, we reported that the bathroom sink was draining slow and when we returned from Old Town that afternoon, it was fixed.
Ate lunch at Grants Grill on Saturday and the food was EXCELLENT. I don't usually rave about a salad but the Little Gem Lettuce salad was one I won't soon forget. My husband and I split the Grant Burger and the salad and we were both full afterwards. The chef split both items and served uson separate plates which was much appreciated. The burger came with housemade potuto chips in small copper pan - so cute and so good! The burger had goat cheese gouda, tomatoe confit and red onion marmalade and was cooked to a perfect medium, as requested. Our lunch total was only $26 (having split both items) but found the menu prices to be very reasonable for a 4-diamond hotel (they have AAA 4-diamond rating.)
The hotel is well maintained, historical and, while advertised it's in the GasLamp district, it actually sites about 2 blocks north. The area around it is a bit disconcerting - while safe, our room faced a homeless shelter or halfway house right across the street where people would sit out on the sidewalk all day and night. They didn't bother anyone but we did get to see some interesting "goings on" - LOL.
One suggestion for the hotel would be to install sheers on the windows. To have privacy from neighboring buildings, you either had to close the roman shades and limit the light coming in, or leave them open which meant everyon could see into your room...even the bathroom! | 4 | null |
Bull Flinch
People, do not stay here if you need to spend more than 1 nite in Boston. Sure, it is among the cheaper and convenient places to stay, but I can't imagine the local Hostel which has single rooms being much more cramped than this place.
While staff tried to be helpful, they are working against some odd policies of the management, where each room may only be provided with one bathrobe. When we asked for a 2nd one to be brought up they complied, but the next day the maid took it away, along with the one bar of soap they provided us.
The room is tiny, and there is no real space to keep even the smallest of carry-on luggage. The 3 pieces of furniture in the room, a desk, chair and a dresser where obviously remnants of the 70's or 60's heyday of the place.
If you need privacy in the bathroom, you will find that the unlockable sliding door (also cira 60's) provides no barrier to unwanted intrusion, sounds or mellifluous odors.
Location? Bulfinch is not in the city center, not "steps" from Fanueil Hall, nor Beacon Hill, nor Boston Commons. It is just outside of the major attraction areas, be prepared to take small treks to get to attractions.
Dining for breakfast at the Hotel's attached restaurant, you will be guaranteed to hear the staff bitterly complaining at each other and sporting a surly demeanor. The bar staff are much more friendly, and eager to look up how to mix a Tom Collins or Gimlet.
Of course hotel costs in Boston are outrageous, but Bulfinch with it's $200+ a nite rate will only increase your outrage. | 2 | null |
Beautiful historic hotel unfortunately not worth the money
The building and architecture is amazing! Position's not bad in terms of getting the train / bus. Central to several attractions. That's all the good things. Unfortunately, service ain't great. Room wasn't ready on arrival, so they offered us a free drink. Room didn't get serviced one day, so they offered us a free drink. We complained about lack of access one evening, so they offered us a free drink. Must lose a fortune in free drinks! Room was pretty small but OK except for 1st night when we could hear the whole conversation next door through the wall. Also, when they have a function on in the downstairs central bar, they cut off access from the street through to the guest elevators. We had to walk up some stairs, across to the other side of the hotel and down another flight of stairs one evening. A bit rude if you are a paying guest. They didn't seem to care - "we're an industry-heavy venue" was what we were told - and offered a free drink.... | 3 | null |
Nice, clean and spacious hotel
We attended a family reunion the weekend of July 7th and had several rooms
reserved at the Comfort Suites. Everyone was very happy and satisfied with
their accomidations. The staff was very pleasant and helpful. The rooms are
a very nice size and very clean. Would definitely stay here again. | 5 | null |
NOT the Fairmont quality we've grown to know & love
I have never been so disappointed! After a 12 hour drive from the East Coast we arrived between 1:30 & 2:00 AM. We drove to the valet garage area (not the front door) as per signs but no one was available to park our car for the $58 fee. So we pulled into Aon's garage for slightly less and then began a trek around a block & through a maze until we were back on the street at the front entrance.
Check in was up to standard & with an 8AM meeting, my husband requested and was granted a late check out to return and rest before our 8 hour drive to Toronto.
When we arrived to our large but slightly outdated (think 80s) room, there was a pubic hair by the toiletries, dust on the furniture and a missing remote control. A new remote was readily provided.
Unfortunately, the following morning hammering and drilling outside the window started early and continued rendering a late check out useless.
I called the front desk and explained that although we had received a very reasonable corporate rate, could they not have thought to put us on the quieter side of the hotel.
I went over numerous details with "Patrick" and was kindly told that the hotel was at full capacity, that guests had been notified of construction and then he asked if I would like a complimentary pot of coffee for my drive. What I really needed was 2-3 hours rest preferably with a complimentary massage in their spa! The Nespresso in the room worked just fine, thank you.
Anyway, this hotel's ONLY saving grace is its staff.
My husband only chose the Fairmont (out of 16 hotels) on MY request. This was HIS third stay but a frequent corporate visitor to Chicago, he had already chosen other hotels on more recent business trips. I live in Europe so this was meant to also be a few nice hours for us to be together.
All I can say is that it wasn't the kind of Fairmont that I had grown up with. In fact, it might as well have been a 2 star motel.
With a son who spent his summer in Vancouver, (numerous Fairmonts), it pains me to even write this.
There are too many healthy choices in Chicago to risk a repeat of this experience. | 2 | null |
VERY Average Hotel at High Prices
I just returned from a one night stay at the Radisson L.A., directly across from USC. I have stayed here before and found the hotel adequate. This property is high priced considering the quality of the rooms. I booked in to a Standard King. As requested, I was given a quiet room. I appreciated that. The room was NOT clean when I arrived. There were a few odd hairs in the bathroom sink, more on the telephone (uh, not from one's head), and a dead wasp on the floor. The bathrooms are antiquated -- tiny bathroom, low sink, shower head so low even I (5'5") had to scrunch down to get my head wet. Really, this is unacceptable at such a high price. I would not have minded these infractions if I were paying motel prices. I have stayed at the Langham in Pasadena many times and paid the same price for a very elegant room. I understand that one can book a Deluxe room. Perhaps the facilities are better there -- But those rooms go for $50+ more a night. Surely, we all have a right to a clean room. BTW, it is not my policy to sneak up on a hotel and bash them on TA. I don't enjoy giving hotels poor reviews. I DID call the front desk prior to my departure, and tell them about the lack of cleanliness and the dead wasp. The response was, "I'm sorry that we disappointed you. Is there something you would like us to do for you?" Now, I could have told them that they should comp me the room, but I was not calling them to demand a freebie. I actually thought that they would be very alarmed and want to address the situation immediately. What they SHOULD have said was, "This is unacceptable. Please accept our apologies. We see that you have stayed here in the past several times. We are going to do X for you." But no -- The gal just told me to "Have a good day. Sorry about the dead bug." Step up to the plate, Radisson. When you charge big prices for an average room, you need to deliver better than average quality. | 2 | null |
Great Hotel, Great Location, Awesome Staff!!!
Stayed at Hotel Erwin first week of August and it did not disappoint.
The front desk staff were super helpful and accommodating. Had a slight hiccup with my room, when booking I had upgraded to an ocean-view king but at check-in all they could give me was a partial ocean-view king which was a tad disappointing as I had already paid for the upgrade. The front desk staff did their best and were very apologetic and switched my room a few times t'ill I was happy.
I ordered room service for breakfast every morning, which was perfect. Also loved that they have Keurig coffee makers in the rooms.
The hotel is located close to the beach and is walking distance from the Santa Monica Pier.
Will definitely stay at Hotel Erwin again!
If you're looking for surf lessons, check out Kapowui Surf, Martin is an Amazing instructor! | 4 | null |
Weekend getaway
Nice comfortable rooms with great beds!! Located close to concert that I took my daughter to. Easy access to taxi service at front door just let bell boy know you need a taxi and presto it's there! Beautiful park like setting surrounds pool and very family oriented. Movies by the pool and swim up bar. Nice restaurants throughout hotel! My son ordered room service while we were at the concert and had a filet and said it was great! | 5 | null |
A Dark Place!
In all of our travels we have never had such a poor hotel! We knew going in that this was an old "historic" hotel, but we never imagined it like this. The first room they put us in was maybe 8' X 8' with a tiny window. You could barely get by the bed to go to the bathroom. We asked for a larger room because my husband has issues with claustrophobia - they put us in a room a little bit larger that had 2 windows. Just when I thought it was going to be OK - I went to take a shower and the tile in the shower and on the ceiling of the bathroom had mildew/mold growing in it! We were supposed to stay in Boston 4 nights in this hotel and had prepaid the room through a 3rd party booking - needless to stay we will not do that ever again! Luckily after contacting the airlines and booking another hotel for 1 night we only had to stay at this place for 2 nights and flew home early. We are getting a refund for the last 2 nights at Boston Common! | 1 | null |
Meh... it's alright...
This was probably our fifth or sixth time in this particular Embassy Suites.
We keep coming back because of its location-- Just a few blocks of the tollway. Two more blocks to Michigan Ave. CTA Red Line station just a block away, so we could hop on and be delivered right to Wrigley Field. And my FAVORITE restaurants all within a minute's walk (Portillo's, Rain Forrest, and THE original Pizzeria Uno!)
But every time we're at this hotel, I tell my wife that if it weren't for her corporation's discount there's NO WAY we'd pay that kind of money to stay here. The breakfast lines were *unnecessarily* long... I don't see any good reason to force the made-to-order omelette line in to the same line as the buffet items (none of the other Embassy's we've stayed in does this).
Happily, we had the Hilton Rewards so that our Internet was free-- four people each with a laptop and a smart phone would have been a few more hundred dollars.
Our room was 7th floor overlooking State Street... and I did not remember staying awake all night from emergency vehicle sirens. But I think in the past we've always had rooms on the back side or off Ohio.
Elevators were a huge delay all weekend. Besides the smart children pushing every floor button, it sure seemed as though 4 elevators was NOT adequate for the volume of people in this facility.
And I was surprised by the volume of people just outside the front doors dragging on their cigarettes. There's not a lot of room when you enter this hotel. Their revolving door clutch is set very low, so the door mechanically slows down anyone who wants to escape the cigarette smoke. There is a serious gauntlet of hacking, shaking smokers who obviously aren't polite enough to keep their second hand habit to themselves. Yuck.
But,like I said, we'll probably be back just because it's so convenient AND my wife travels for her employment enough that we get discounts and perks. But maybe I'll check the rates and facilities for the Howard Johnson's up the street next time. | 3 | null |
Lacks in basic amenities.
My husband, our infant daughter, and I. decided to take a last minute road trip to Memphis and selected this hotel to stay the night at. When we arrived we were placed in a large room and were pleased with it. Whenever we went to ask about a crib, we were told that they didn't offer any. When we went back to our room and opened our fridge we discovered that it was turned off and there was water standing in front of it. We were moved to a different room that was half the size, had ridiculously firm beds, and smelled of smoke We found this room through Priceline. It was the cheapest room we could find. Wished we had asked about a crib before we ever booked it. It would have been worth an extra few bucks to have our daughter sleep that night. | 2 | null |
Avoid hotel for next year or two
When checking in I requested a room away for the construction noise to get a good night sleep, after reading other tripadvisor reviews about the noise. I was trying to sleep in after a long night at the bars, when at 8:30 there is very loud construction and hammering in the room next door. On every floor you have to walk on construction plastic to get around. The one plus is the good location.
If there was no construction, I would rate the hotel a 4 out of 5 stars. | 2 | null |
GREAT hotel in prime location!
Had a wonderful stay here for spring break with the kids. Very nice room and bathroom, great view. Only thing stopping me from giving it 5 stars is no bathtub. My daughter loved the bear that was on the bed when we arrived. Shuttle to and from many downtown locations. Walking distance to the aquarium and public market. Front desk staff and shuttle drivers were very nice and helpful too. | 4 | null |
Way overpriced, although the location is wonderful
The location of the hotel was perfect, but the price just wasn't justified. It was over $350 per night and that was without parking. The wastebasket in our bathroom was not emptied when we checked in so we had to call the front desk. The decoration was cute, but the room was missing a table, having a stuffed bear at about the same height instead -- useless for room service. We were going to take their free shuttle to the Bainbridge Island Ferry on Sunday morning and so ordered breakfast from room service. I put the order on the door to be taken at night so that we wouldn't be served late. I asked for it at 8 a.m. and it was delivered after two calls at 8:45. And then the bacon was burned. I will say, however, that the charge was reversed after I complained. We had breakfast in their restaurant on Monday morning and the service was really slow there too. Their free shuttle was not running on Sunday morning (after being promised on Saturday night when we checked in). The guy at the front desk said we could take a taxi and what was the big deal, it would be less than $10. BAD attitude. The person at the front desk who later refunded our room service bill was shocked at the attitude as well. Anyway, too bad, because the hotel location and view was great. | 3 | null |
Nice Hotel But......
Second stay here and probably our last, This is a nice hotel and has superior covered parking, However on our return from 10 days in Mexico, we called for the shuttle 6 times in an hour and were finally told they couldn't locate the shuttle? We ended up taking a cab back to the hotel, in which the hotel ended up paying for the cab after a long argument with the cab driver...the manager of this hotel walked by my wife and I and never even offered an apology. Go figure? | 2 | null |
Disgruntled of u k
We stayed at the Langham for 5 nights from 26/06/2012.The so called deluxe room we were allocated on the 4th floor was dingy with a narrow window at the corner of the room overlooking a side street. No view of the Post Office square or City District or no settee as stated online. All we had was two arm chairs on a stained carpet.
Wonder whether they swapped the deluxe room we paid for a Classic room! I have heard of room upgrade,but not downgrade.
Absolutely the worst hotel room we have ever stayed in. | 2 | null |
Terrible service but good location
I decided to stay at the Hudson Hotel following a friend's recommendation. I liked the reception area when I first got in as it was hip and spacious. Unfortunately, I found the room tiny and it smelled of food. The staff was accommodating when I requested for an upgrade, however they put me in a double room which was not properly cleaned/maintained (some of the light bulbs were not working). What I found most annoying was that the room was right beneath the hotel bar which was under renovation. It was not a pleasant experience to be woken up by the cacophony from the renovation work which started at 10am in the morning. Finally, I also found out later that I was charged more than I was initially told for the upgrade. I stayed for one night and will not return again. | 2 | null |
Needs to be condemned
Don't be fooled, this is a Sheraton in name only.
Simply put, do not stay here. My basic requirements for a hotel of clean, quiet, and comfortable went 0 for 3.
As a Platinum I was "upgraded" to a larger room on the 7th floor. The larger room simply provided more surface area for the lack of cleaning and maintenance. After the room next door started throwing a party (not the hotel's fault) I threw in the towel and went down to the front desk and was moved to a 5th floor room facing the 8. Exact same condition as the first room (and loud), with added bonus of spackle where they've fixed the numerous holes in the wall.
Dirty and stained carpets (I wore shoes walking around the room and slept in socks), furniture that wouldn't have been out of place in a dorm room that I wouldn't have sat on in a Tyvek suit, and a disgusting bathroom with shower pressure that can generously be described as "San Fransisco mist." I ended-up rinsing the shampoo out of my hair in the sink.
The door to the bathroom doesn't even open because the toilet is in the way.
Free parking and internet for being a Platinum as well as Club room access. Unfortunately when they moved my room they didn't recode my key for club access and each trip on the elevator involves about 15 minutes (each direction) because of there only being one elevator in service. When I finally got into the Club lounge I found it to be overcrowded and picked-over so I threw in the towel and ate breakfast in the restaurant. Eggs were cold, but at least I didn't have to fight 50 other people. In the evenings you get to have conversations with the prostitutes hanging in the lobby as you wait, and wait, and wait for the elevator.
Gym is a disgrace. I've seen nicer gyms at Hamptons.
When I mentioned the fact that the hotel should be condemned at check-out the Front desk cleark said "oh, we know. But we're getting new carpets next year."
Without exaggeration I've stayed in non-affiliation hotels in third-world countries that were cleaner then the Sheraton Mission Valley. It's more Rodeway Inn then Sheraton. | 1 | null |
Very Poor Airport Property.
- unkept entry/lobby; dimly lit, dirty hallways.
- dirty carpet in room (pic attached).
- mildew smell from A/C.
- old scratched/nicked furniture (pic attached).
- dusty/dirty surfaces in room.
- dimly lit bathroom (had to move a lamp into bath to get adequate light).
- broken toilet seat cover.
- stained upholstery and bed cover.
- found a spider running up the wall in the room at the desk work area.
- room key card did not open the doors at the end of the hotel or at the back (only access is thru the front door; each staff member had a different story as to why the key card didn't work).
- no elevator in the building; stay away from the second floor if you can't carry luggage up the stairs.
-pile of wires/cords shoved under work desk (pic attached).
- very limited breakfast items. | 1 | null |
Don't Bother
3rd rate hotel in an inconvenient part of town, the hospitality is lacking, and the restaurant is trying too hard (almost like a restaurant in some other city trying to imitate a New York restaurant). There are too many nice places to stay in NYC, don't bother with this one. | 3 | null |
"The Marquis fell a Little Short"
The wife and I visited NYC 12/03 - 12/06 and stayed at the Marquis. We were told at check-in that our room on the 15th floor had a view of the East River. Not so. No river in sight. Room overall was nicely decorated, but the bathroom area was extremely small and needed an upgrade. The total space resembled more of a Marriott Coutyard style then a so called LEVEL 8 Lavish Hotel in the heart of New York. Consequently, we were disappointed, because we had expected something much nicer. Food and drink in this hotel will run you 3 times the normal prices elsewhere. So be prepared to spend a bundle. There are two restaurants on the premises and are always full. The food service is good considering the number of folks who roll through this place on a daily basis. By comparison, one could spend 200,000 Marriott points and stay on the beach front in Aruba for a week compared to 3 nights in this hotel for the same number of points. Your choice. Me, not happening again! | 3 | null |
UNCLEAN, Broken items, and Poor Service
Arrived and checked in, desk person was personable. Our room at first glance was ok. Until we tried the safe, which was broken. Then dialed the desk for help...phone did not work. Walked down to desk and notified staff. She came to the room but ws unable to fix it (so we did not have a safe for our goods). She did switch the phone cords and got that working. We travel frequently for business so can tolerate a few minor snags. It was hot out, 95*, and the a/c was barely blowing (although on High Cool) so I decided to take a cool shower. Then I found UNDERWEAR from the previous guest in the shower!?! How can the hotel staff clean the bathroom and miss underwear in the shower??? Again spoke with front desk....she asked if I wanted to switch rooms (odd since at check-in we asked for a first floor room and were told all rooms were sold out for the dates...?) We stayed in the room since it was later and were afraid of what we would find in the next room. I tried to warm my therapy neckroll in the microwave around midnght, and then found THAT to be nonfunctional as well! Lastly, there was a space around the door (improperly fitted or not sealed) and we could hear EVERYTHING outside, quite disturbing. The next morning, we just checked out early due to the repeated issues. The desk clerk was NOT friendly, and we were NOT offered a refund for the horrible night's stay. Very upsetting and will not stay at a Days Inn again. | 1 | null |
worst experience ever at at Best Western
My husband and I had a free night for Best Western and decided to take a long weekend in Boston. The Roundhouse Suites experience was the worst!! The room was nice, the area was not at all good there were beggers and homeless people sleeping all over the place. Yes they offer off street parking, but it is right next door to a gas station, were trucks go in and out all night and down the street from the hospital so you are listening to ambulances all night. The front desk help was so rude and had to apologize for everything. First apology was for no hot water and they didn't tell us at the time of checking, then they charged our credit card for a $20 hold and then another $30 hold, but couldn't explain what the second hold was for. When I asked them to remove it they said they couldn't and that it would come off after we checked out in a few days. The did have a shuttle to take you into downtown Boston, the shuttle driver dropped us off at Quincy Market and told us he will pick them up in the same place. We called the hotel and said we were ready to be picked up and they told us they don't go that far we would have to take the subway to get to a location to be picked up. Don't stay here that is my advise. | 2 | null |
beware of the size of the rooms
My wife and I stayed here for 5 nights in August and it was our first time in NYand were looking forward to staying here based on previous reviews we had read. We arrived about 3 and our room was ready. Our first impressions when we walked into the hotel was good as it appeared lively and trendy with a retro feel. Our good first impressions were abruptly sunk when we entered our room....we were not impressed....it was tiny!
We were in NY for 5 nights as part of a 18 night trip to the states and we had 2 large cases and a 3rd smaller hand luggage size case.We literally had nowhere to put the cases so went down to reception to complain and see if we could get another room. We were informed that we had booked a mini room which sleeps 2 people (probably 2 kids in my opinion) and if we wanted a bigger room it would cost us $60 plus tax a night. The girl on the front desk was not understanding in anyway as I asked her how we could feasibly live in this room with our suitcases in the middle of the floor with no free floor space left to manouvre around the room. Her reply was to pay the extra and that was it.
The room itself looked more like a student room in a university campus, it had a unecessary large desk which took up most of the space not occupied by the small double bed. The bed was nowhere near big enough for 2 adults and there was 10 inches of clearence around the foot of the bed and side next to the window. My wife chose to sleep at that side as she had a better chance of actually not getting stuck while getting up to use the bathroom. Also in her way was a 10inch rail protruding from the wall for hanging your clothes on....we managed to get 2 items each hanging on this and that was all the hanging space....pathetic! After she manages to get out of the bed and avoid getting an metal rail in the face, she has to negotiate the wall mounted t.v. which is on a movable arm and protrudes over the corner of the bed at shoulder height...didn't realise the obstacle course was part of the deal!
The bathroom was ok nothing special and the shower had a curtain which had seen better days and made the bathroom look like something you would see in a run down public swimming pool. On the website the rooms look fabulous and very retro with smeg fullsize fridges and decks for playing vinyl records on with cool wall art....I don't doubt that they have those rooms but the websites are not explicitly clear about what type of room they are and what room you are booking and paying for. I can honestly say that we payed a sustantial amount of money for this hotel and actually went above our budget based on the photos and reviews, but was left bitterly dissapointed and it actually put a downer on our visit to NY as my wife wanted to spend as much time out of the room as possible.
The only good thing to say was that we had a great view of the Empire State building from our window but because it is so close it is hard not to have a great view of it.
In summary it is a cool hotel for young people but the room we stayed in was just larger than the prison cells that we saw in alcatraz and is only functional for someone who travels light with hardly any luggage. I would not recommend this hotel for any of my friends as for the money they could get something much nicer. | 2 | null |
Enjoyable stay
We stayed at this hotel for 4 nights on our family vacation. On the positive side, the location was great, a very short drive to Sea World, the Zoo and Mission Beach. We also went to Old Town for dinner one evening but it was too far to walk with small children so we drove. The hotel was clean and well kept. The hot breakfast was great, but can be crowded if you go there past 8:30. (Kudos to those serving ladies who stay so patient and work around all of the people keeping everything stocked!) The 24 hr store was also handy when we needed a snack late in the evening. We also appreciated having the frig and microwave in our room. The underground parking was ok, a little tight but managable and we had a SUV. On the down side, the room was pretty small but we managed to put everything in a place so we weren't tripping over anything and we weren't in the room much during the day. We requested a room opposite the freeway but didn't get one. The road noise wasn't noticeable when the TV or A/C was on but can definitely be heard if those are not on. We are pretty sound sleepers (and were exhausted from our activities) so it didn't bother us. For the price, it was a good place to stay! | 4 | null |
Not worth it
When traveling to Dallas I usually stay at the Ritz Carlton hotel. On this particular trip, the Ritz was sold out so I chose to stay at the Mansion thinking that it would be a comparable experience. In short, I was wrong. The hallways smelled of cigarette smoke. The walls were thin and guests were loud. It was a completely underwhelming experience. From the valet to the front desk staff, every staff member I encountered was completely disinterested. After 4 days of staying there I was still asked by the valet if I was checking in each time I arrived from a day out with my family. Once, my brother came and went three times in the same day and each time he arrived he was asked the same question by the same valet attendant: "checking in?". I find it ridiculous and unbelievable that they can really be that clueless. What made it worse is that I had to drive pass the Ritz Carlton daily and all I could do is stare longingly at the property. "This would never happen at the Ritz Carlton" became the catch phrase of the trip. The level of service, care and concern for the guests was completely non-existent. We arrived some days carrying bags of groceries, our purses and a toddler and not once was offered help with my bags to my room. Sometimes I had to even struggle to open the door to the lobby myself. The only thing the front desk staff went out of their way to do was avoid eye contact. This would never happen at the Ritz Carlton. Never again will I stay at the Mansion. Ever. | 2 | null |
This Hotel ticks all the boxes
I was very pleased to find this hotel.
My "suite" was fantastic with separate bedroom, living room with a full size refrigerator, dish washer and smaller cook tops. TV in living room and bedroom.
Complimentary daily breakfast was adequate although nothing really special. Monday thru Thursday include complimentary evening meal - a nice surprise and tasty offerings.
One thing that I particularly liked was being able to open windows to the outside - allowing fresh air inside rather than having to rely on constant air-conditioning.
There were a lot of families and businessman staying at this hotel.
Hotel is very conveniently located close to Metro and many many restaurants.
The entire hotel staff were very friendly and willing to help in anyway they could.
I was very impressed with everything about this hotel. | 5 | null |
Never again
I stayed for 5 nights, one elevator, 12th floor, no air conditioning or ventilation in my room. I have stayed at much better hotels for less money. People were nice, but my stay was not. I stayed here after being in NYC for 5 nights at a different location and I wish I would have stayed there, this hotel was a real let down. Close to penn station so that was nice. | 2 | null |
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