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Not bad for a night's stay and a ball game!
I booked this hotel on whim..Noticed a couple days before my trip that I forgot to book a hotel for the night we got to the DC..Got a great rate and bought Nat tickets for $3. Nationals Park is a mere 3 blocks away!
Check in was a breeze, rooms were comfy, yes it was loud because of all the sirens, but nothing some ear plugs couldnt cover up. We had a great view of the Capitol Building from our room.
We went to the McDonalds across the street for breakfast (also was told that there was a subway near by), didnt see any "transients" or shadey individuals, just people getting some breakfast before work.
10 minute walk to the Capitol Building, a 5 minute walk to the Subway. Yeah, not the best neighborhood, but not worse than some I have seen living in LA and visiting NYC. I felt safe walking back from the baseball game, however, I think the walk to the Capitol Building would be a little iffy at night.
Would I stay here again? Sure!!! | 4 | null |
Great location, nice rooms
I stayed here in March while I attended a conference that was being held at the hotel. The room was clean, comfortable and well-maintained. The staff were helpful and the conference facilities were great too. The location was also a huge plus. There are tons of great restaurants nearby and we could walk to a number of museums and other sites. | 5 | null |
Slightly missed it's mark
I stayed here for business in July 2012. While everyone on site was very friendly I felt the room was a little musty and didn't feel as modern and clean as they were touting it to be. For example, the curtain was stained with something icky like chocolate when I went to open them- I know it's hard to prevent those types of issues. It felt like a remodel that slightly missed the mark. It was fine for a couple days for work, but I've stayed at other Chicago hotels that I preferred (see other reviews). The breakfast was standard- waffle stand, some fruit and yogurt, etc. I would liked to have seen some bottled water or sodas and fresh OJ instead of the machine. | 3 | null |
Raggedy Inn
The man behind the desk was friendly and helpful, but check-in was the only high point. I walked into the dingy, overheated room and turned down the thermostat. The heat just kept blasting, so I finally turned it off. I took one look at the couch and resolved not to go anywhere near it during my stay. I checked for bedbugs--no danger signs. The bathroom seemed relatively clean, and the plumbing worked. The Internet connection was easy to access but extremely slow.
I have to admit the room was worse than expected, though expectations were low. I had booked it with 16,000 free Wyndham Reward points, so I didn't feel too bad about not complaining. Or leaving. Switching hotels wasn't in the budget this time. It would only be one night, and I planned to spend as little time in the room as possible.
The River North location is convenient to nightlife and shopping and great architecture. Walk nine blocks to Water Tower Place and the John Hancock Observatory. Walk six blocks to Frontera Grill at Clark and Illinois for the best Mexican food you've ever had. Walk three blocks to Ed Debevic's diner ("Get in here!"). I even ended up walking 1.4 miles to Navy Pier, which is worth a visit if you have any interest in Shakespeare, stained glass windows, lake cruises, people watching, or any of a big variety of tourist activities.) | 2 | null |
Great attention to my food allergies
I was extremely impressed with how Stewart Gonzales took great attention to my food allergies when I inquired about any soy in the free breakfasts. Every day, he prepared special meals for me before I even got there for breakfast! He constantly checked everything to ensure that nothing that I would eat could cause any issues. He was really great at hosting breakfasts. Then, one night, I inquired about one of the free meals that are provided. A chef named Ceb reassured me that he did not use any soy in anything (except for one food prep item that called for it two nights earlier). He said that he did not use soy since he preferred to cook healthy meals that people would make if they were home. Delicious.
I would definately come here again. Thanks Steward and Cen. | 5 | null |
Find another place to stay
I stayed in this hotel for business trip for 5 days. I wasn't expecting luxury at all, however, I was still shocked when I saw the room. It was old and smaller than a normal college dorm room! Yes, it's fairly close to Times Square. But that's all you're paying for, the location. Any other place wouldn't be able to charge even $100/day for the room, never mind the $300/day that I paid. I travel regularly so I'm very familiar with hotel standards. I had persistent Internet problem; I think I spent about 2 hours with the Tech Support (at one point they told me there was hotel-wide problem) but the guests across the hallway had connection! The worst was the heater and/or A/C. When you set the thermostat, the heater would turn on until the room temp is well above the set temperature and then the A/C would turn on until the room temp is well below the set temperature. I either woke up in the middle of the night boiling hot or freezing cold. The noise from heater/A/C didn't help either.
Long story short... take your money elsewhere. This hotel seems counting on (foreign) tourist who aren't likely to come back. | 2 | null |
Surprisingly Bad
As a platinum with Starwood, I've seen a lot of their properties all over the world. On the whole they're pretty good, which is why I usually Starwood when I have the opportunity. And they usually reward my loyalty with pretty good service and cool benefits like free breakfast and room upgrades.
This particular one, though, is one of the really terrible ones. I arrived late, around 11:30 p.m., and was told my room wasn't available. This is surprising because usually my room is blocked out for me. So I had to wait for a bit, which was especially disappointing because I had to get up very early the next morning for my flight.
The room was tiny, really tiny, and there was no window except a window next to the door that looked out onto the hallway. The amazing thing is that I could find no way to close the blinds. It came down about 1/3rd of the way but still left me exposed to whomever walked by, who I could also hear at all hours fo the night.
The bed was extremely uncomfortable, as well, I don't think this Four Points has been remodeled up to their current standards (in fact, maybe they missed a couple of cycles).
There are much better hotels near LAX, Starwood and non-starwood, and I would recommend any of them over this one. Avoid. | 1 | null |
Perfect location - great history
The Drake has long been a part of Chicago history. I'm not sure when it became a Hilton property, but with all of the hotel competition in the city, The Drake was a pleasant surprise on my last trip. The prices were very fair and because I'm a Hilton member, it was nice to be able to utilize the executive floor lounge for snacks, beverages and wifi. The hotel gym area is large but there isn't much there in terms of weight machines. That said, you don't really need it when there's so much to do on foot. The beach is so close and you can rent bicycles just a couple of blocks away. Michigan Avenue shopping is also just steps away. My recommendation if you need transportation from The Drake is to skip the taxis and use the Uber app - their vehicles are pristine and you'll be far more comfortable arriving at your dinner destination. I will definitely stay at The Drake again - the king room upgrade with a writing desk, sofa and enormous bathroom was great. | 4 | null |
Pleasantly Surprised
I was a little hesitant, given the mixed reviews, but this hotel was secured at a reduced conference rate, so I went for it. I stayed in room 1483, which I would highly recommend for 2-4 travelers. It's a room with very nice double beds, a lovely desk and sofa, and a small, but very clean bathroom w/excellent water pressure. The view out of the room was stunning -- a view to the condo gardens, with the treetops of the Boston Common in view, as well as a panoramic view of the river and T-lines. There's a very useful business center, an ATM, and an Au Bon Pain restaurant onsite. The staff were polite and helpful at all times. The only wrinkle was that the hotel safe kept malfunctioning, which the security folks were able to sort out twice, but was mildly inconvenient. On the whole, I truly enjoyed may stay, as did my friend. We are both seriously picky about hotels, and we had a blast. | 4 | null |
Slumbdog Hotel
Let's not dwell on the location, which does not seem safe. The neighborhood is a mix of (some) recognizable chain stores and vacant small businesses which often are protected by metal bars. The unfortunate thing is that this hotel is not even fit to be in this marginal neighborhood.
The initial impression is bad, from small lobby with a plastic-glass protector for the one-person staff. Then you take a dated elevator, with at least the second floor dark and unsettling. The rooms are very poor, with low quality mattresses. Our mattress had stains on it, though to be fair the linens appeared to have been washed. The bathroom had a horrible smell in it, which is possibly why the window was left open, even though it was a hot August day. The carpet is also worn with stains, and I could hear what appeared to be a party early afternoon after my check in.
So while this hotel is in a serviceable location which is close to all that is good in Hollywood, it is simply not worth the small savings to stay here. It does not feel safe, or comfortable, or right in this place. If you do, you may end up what I had to do, check out and loose the money for both this hotel, while booking another one for the same night.
And there was no attempt to fix the problem, and no refund issued even though I checked out immediately after seeing the place. Most hotels let you cancel up to the day of the reservation, but this one requires cancellation the day prior (before you see the property). Hmmm. Hollywood movies are fun to watch, but at this hotel you will feel like you're in Pulp Fiction. | 1 | null |
Nice, clean stay
The room was great. I booked late so all they had was an accessible room but it was great because it was so spacious for my family. Clean room and beds. My complaints for this hotel are that the bed was too soft and parking was extremely limited. I slept terrible but for the good rate I received and the great location, I was still pleased. We lucked out and got a great parking spot right outside our window but that was because someone left for the evening. We got there about 9 p.m. and there were NO parking spots, not even in the street, where they allowed little parking anyway. Good breakfast with lots of options. Kind staff as well. One more thing, although a great location, I wouldn't walk to the Riverwalk and back after dark, under the highway and a bar next door made it a little scary. I would stay here again. | 4 | null |
A Mixed Bag
I've stayed here on business for over 15 years and have seen a lot of changes at this hotel. It's changed hands several times. The rooms are showing their age and are due for a remodel, but the staff were very helpful and much nicer and more responsive than the last time I stayed here. TVs are old and only get around 15 channels. Carpets were stained. Furniture was older and chairs need a reupholstery job. Beds were comfortable but not the ultraplush beds that many hotels have now. I had to change rooms as there was a water leak near the A/C unit in the ceiling. I was promptly relocated to another room, but that room had a distinct musty smell. The room seemed clean. Common areas are nice, the gift shop has a variety of gifts and other things you might need. The food for catered meals at meetings is excellent. The location is only okay. If you are in town to see the Smithsonian, Capitol, etc. it's very convenient, with Metro stop right there, but it's a ways to any restaurants and is isolated at night. Bell staff are great and taxis are always right there. | 3 | null |
Excellent location!
We stayed here recently and was really pleased with the staff, service and location. There are so many things to do within walking distance and the station for the red line was a 10 second walk. Loved that wireless internet was free as well. | 4 | null |
Look no further!
The hotel is located in the heart of downtown SF right by Union Square. The decor is classic with a contemporary flair. Rooms are very comfortable too. But the staff is phenomenal! The employees made me feel like I was staying at a friend's house. They were super helpful and were sincerely engaged in my activities. I have never stayed at a hotel that made me feel so welcome. Make sure you take advantage of the vouchers that are given to be "green". And if you get up early enough, they have a few free bike rental vouchers that they can give you too!!! | 5 | null |
Excellent View of The Rocky Mountains
Let me just start off by saying...Wow. We had a breathtaking view of the Rocky Mountains as well as Downtown Denver from our room. The hotel was extremely clean. The room had a retro feel to it too, as well the hallways which were decorated with different themes. I thought that was a cool touch. The cookies at check-in (can't get enough of those) were delicious as always. I do see ourselves returning to this property. The bar was really cool. It was low-lit and had really down-tempo music playing in the background. I ordered a "Sugar Mama," which was SPLENDID. Parking is 22.00 overnight, but what downtown hotel isn't these days? This was yet another property that makes me proud to work for Hilton. | 5 | null |
Five Star Hotel with One Star Housekeeping
First time in the Mandarin New York after getting tired of the Trump but still wanted a park view.
Pros:
Lovely room (premier central park view suite,) great front desk and prompt service.
Cons:
Light burned out in the bathroom, in room fridge was warm and not cooling. All minor and annoying, but the topper was when my wife complained that the bathrobe smelled like someone else. I put mine on, put and found a condom in the pocket (unused.) They had never cleaned them. It made me look closely at the sheets and wonder if anyone is managing housekeeping.
Fail:
I filled out the "how was your visit" guest survey and as of now, two weeks later, never had a response from management. | 3 | null |
New record low
I've been traveling for 40 years, and this dump sets a new record low. Filthy, inside and out. Surly. Overcharged from the quoted rate. Didn't credit Guest Privilege points. Clerk entered our room in the middle of the night claiming we hadn't paid. I wrote the hotel and Choice International, and got only form letters in return. The list goes on, email me I'll send you a copy of my letter to Choice giving specifics. [email protected] In summary, if this were the only vacancy in the area, I'd sleep in my car. And given the Corporate non-response, I'll never stay at ANY of the Comfort Inn chains again. | 1 | null |
Nice but has it's issues for the price
Stayed there in November 2012. With a significant discount, it cost us 300/night.
The room itself is tiny. This is about 2 feet around a double bed. That is what it is for Manhattan. That said, I'd say you could take a good foot off the space they have for the bathroom and give a bit more room in the living area so you can deal with luggage and shopping. That's why you come to NYC right?
Location is pretty good. It's sort of in the middle of key locations but for that reason, a fair walk from anything. Though bear in mind, I wouldn't stay in Times Square if you paid me. It is shear chaos.
Bed comfortable. Room clean. Hallway REAKED OF SMOKE. It is a non smoking hotel and my companion had to pop downstairs to the lobby at night because there are no verandas. No skin off my back since I'm a non smoker. BUT CLEARLY, others are risking the fine and smoking in the hallway or in their rooms because it stank of smoke.
The bath room window has NO COVERINGS. Instead they've opted for a decorative decal which POSSIBLY obscures your identity but does not entirely hide all your bits and pieces. I reckon if I can clearly see details like the lap and printer in the window across the airshaft then they can see me sitting on the can or in the glass shower stall. I did what I could with the lights out. SERIOUS ISSUE FOR ME. I tried to hang a towel but the windows are too big and there are neighbors not 10 m's across the airshaft up and down.
Heating system was messed up. NO MATTER WHAT WE DID, the VERY LOUD FAN for such a small room WAS VERY VERY LOUD AND it was like a sauna in there. Luckily the window in the bathroom opens up.
Lobby is cute and there is a bar in the lobby.
FREE internet was TERRIBLE. IT only worked in the room if we left the door open or stood in the hall. If you're inthe lobby, refresh your connection because it is different from the tower so choose the stronger signal. If you are so much as a foot away from the door you will not have ANY usable signal. You'll see a couple of bars but it will not allow you to do anything. Facetime or Skype only works from the lobby.
I had a pretty big issue with the bell man. Every single person he helped with the bags (Hotel, it was the dude who wears the black jacket slightly short of the two was working Sunday morning through midday), he tried to talk into taking a gypsy cab but HE WAS NOT forthcoming with the details that these are offlicense uninsured drivers. He also sold them the rides to the airport 'at the same cost as a taxi'. He would tell us that it's the same cost but I can arrang it for you. Which I reckon means he's pocketing the difference. The HOTEL SHOULD BE AWARE OF THE LIABILITY of a staff member IN THE HOTEL pushing gypsy cabs without the appropriate warning and scamming the guests. | 2 | null |
Beautiful room
This was a very nice hotel located just outside of the main business district. Great fitness center located in a separate building across the courtyard. | 4 | null |
Great Hotel with excellent staff
We loved our stay at the Iroquois. The staff is very helpful and friendly...giving great recommendations for restaurants and how to get around. We booked through a 3rd party, who did not notify the hotel that there would be 2 people staying in our room. The front desk offered an upgrade to a larger room, without us having to ask. Bill was really helpful, he gave us great suggestions for dinner, took care of our luggage and secured us a car for our trip to the airport while we did our last minute shopping. The hotel is clean, friendly, nicely decorated and in a great location. We'd definitely stay here again. | 5 | null |
Great Location, Major Design Flaws in Rooms
This is a beautiful hotel right beside the River Walk and the conference center, yet set just away from the major party section of the River Walk. The staff are friendly and helpful. The problems were with the rooms themselves. While the rooms are nicely updated, there are some odd design problems. For example, there is no room on the sink to place any toiletries. Nor is there a full length mirror anywhere in the room. The closet door is so large that when the closet is open, it is impossible to pass from the bathroom into the rest of the room. This becomes a challenge when more than one person is in the room. Overall, this was a fine place to stay. | 3 | null |
The Whitehall
The people were wonderful but the hotel is badly in need of a facelift and room renewal. The furniture is starting to look tacky and there really isn't a main lobby to sit and have coffee. One of the best concierges I've ever worked with. The location is perfect. | 3 | null |
Excellent experience
My husband and I were part of a family "birthday trip" and loved everything about it. The staff, cleanliness, service and food at the Bay Club Marina and Hotel were excellent. The buffet breakfast was more than just the routine complimentary breakfast, and the location couldn't have been better. We were there for 5 days and didn't even use a half tank of gas getting around, due to the good location and being close to everything that we wanted to see and do. It was quiet and had a beautiful view on both sides of the hotel. I highly recommend it and would stay there again. | 5 | null |
Changed the name!
I had a regular room on the 17th floor. It was a nice room - one bed, comfortable. Nicely stocked minibar. Well-appointed. There was some street noise, but it is a city, and I think you need to expect that. There wasn't so much noise that I couldn't sleep. I did appreciate that I could open the window a tad bit to get some fresh air in the room - nothing wrong with the heating/cooling in the room, but I do like fresh air. The bathroom was a decent size, and the wallpaper was a shiny red one - it was lovely, but I privately called it the hooker bathroom. I did not care for the pillows - they squished flat as soon as I put my head on them.
The front desk people were friendly, and the doormen extremely helpful - really went out of their way. That was nice.
I would recommend the hotel, especially if you can find a nice deal on it - to me it was well worth the money.
My only issue was that on the second day of my trip, they changed the name. Changed the signs and everything outside the hotel, plus everything inside the hotel, down to the minibar listing and the telephones in the rooms, so it was obviously a well thought out move. But they didn't even tell me! I came walking around the corner and I thought I was lost. I actually stood there and had to think about whether I was at the right place or not. I really think there should have been SOME communication about that to the guests. | 4 | null |
Oh my
Wow. Where to start with this hotel. We just stayed there two nights ago. Firstly, the area is a little rundown. Not super unsafe per se, but not where you'd prefer to stay. There are more things around though than the other reviews would have you think.
Check-in was fine - not super friendly, but fine - except we had two cars and we were asking for another parking pass. While saying that the lot gets full, the check-in gentleman basically ignored the requests for a second parking pass. It was like he didn't have the social skills to deal with saying "no". It was so odd.
So we get to our room (which was HUGE by the way - probably the only good thing you can say about this hotel) and there are pubic and head hairs all over the bathroom. Not just the tub, but behind the bathroom door (like it hadn't been swept in days). And a hair in the bed (and an old/washed blood stain). But the absolute worst - yes, worse than someone else's pubes - was that when you turned on the shower the water sprayed in 360degrees. EVERYWHERE. It sprayed so much upwards that you were getting water from all parts of the roof dripping down on you, the entire bathroom was soaking etc. We called down to the front desk to let them know, but don't know if anything was ever done about it. It was terrible. I couldn't even wash my hair the shower was a nightmare. Basically the shower was totally unusable.
Other than paying $130 for an awful hotel, the breakfast was not bad (we got there at 7:30am before the rush) but had we been 20 min later we never would've got a seat since there was definitely not enough seating (and they didn't seem to be restocking the food very quickly!), the free internet worked in the room, and there was a small fitness room and dinky hot tub.
But, honestly, I would NEVER stay there again! Comfort Inn, good luck - you'll need it. | 2 | null |
Very disappointed and fustrated
This hotel is fine if you are only going to be there for one night. I travel a lot for business and generally find the Marriott brand a good hotel. At this particular location the cleaning staff is nothing short of being extremely lazy. I had been staying there for several days at a time for 3 weeks. Most days the room was semi-cleaned. My bed was always made but the final straw for me came when, after working a 14 hour day, I come to my room and nothing was done except the bed. The trash had not been removed, there was no coffee for the next morning, they hadn't even removed the empty coffee cup I had forgotten and left on the desk. I did call the desk and the lady working came up to my room and brought me coffee for the next morning and she saw firsthand that nothing had been done. She was very apologetic and offered to have someone clean the room. They did give me some bonus points but that doesn’t change the fact that their cleaning staff is far from adequate. I checked out the very next day. Maybe I am wrong but when staying at any hotel, regardless of the length of stay, I should be able to walk into my room and have it look like that was my first night there. Just because I am staying more than one night does not mean that I don’t want my room cleaned on a daily basis. Isn’t that what we pay for? I am now in the area for another 4 months and will only be going home every other weekend. I also have colleagues that will need to also stay in the area for extended periods and have discouraged them from staying here. This hotel has lost major business due to their housekeeping staff. I/we have chosen a different brand hotel. I have been at the Holiday Inn Express for two weeks now and not once has my room not been as though it were my first night there. I almost forgot, on one of my week long stays there, they actually gave me a room with no closet. Seems to me they should have seen that I was going to be there all week would need to hang some clothing. I was just too tired to change rooms so I just dealt with it. | 2 | null |
Pet Central!!!
I had the weekend from hell, just checking out from a Marriott that induced asthma! I jumped into pet central! I understand that some hotels are pet friendly and all!!! But this one had 2-3dogs everywhere I turned. Maybe I never read reviews prior to checking in, but I must say I have never seen so many dogs in 1 hotel. The rooms were nice, clean, updated and with good views! But breakfast the next morning was a big shame. The upside was free WiFi and 32" LCDs. Other than that, I would say please insist your guests stay on the floors meant for pets and use the service elevators!!! | 2 | null |
Cool design, great location
The Maritime's room have peephole windows resembling those of ships. The rest of the design, too, has a maritime flair. Rooms are a bit snug for two people inhabiting them, but still comfortable. The hotel's restaurant La Bottega has good food and service. | 4 | null |
Avoid if possible
The rooms are very small and the entire place looks like a morgue. The room & the bathroom feel very cheap & flimsy. I had a bad experience with the check-in process as well. The staff had given my room to another guest (their excuse was that everyone from my ethnic group looks the same & have the same name- no kidding!). They kep me & family standing in the tiny lobby for about 45 minutes until they could get the issue resolved. Also, beware of the parking garage they recommend which is 1.5 blocks away. You will find cheaper garages closer than that (towards the White House. Avoid this place. | 1 | null |
Bed Bugsssss!
My wife and me booked one non-smoking room just because we thought it was a good deal there. She got up around 4am and found herself got bite. I check around the bed and found two l bed bugs full of her blood!!!!! I was trying to change another room but no one was in the office, so none of us was able to sleep then. After we told the lady in the office about the bed bug, she just ignored us and told us they couldn't do anything about that.
I can grantee that anyone who love BED BUGS will enjoy stay here, for sure! | 1 | null |
Amazing comfort! exceptional, friendly staff! We loved it and will be back
We had the best time at the Marmara and can't wait to come back. We loved the space and comfy beds, fluffy towels. All of the staff was so nice and helpful. Just great service from the doorman, to the front dest staff to the housekeeping staff. It felt like home and I highly recommend this hotel. The area has lots of restaurants and cute shops, the Upper East Side is a great neighborhood and felt very safe. | 5 | null |
Friendly and Helpful Staff and Beautiful Hotel
I travel to Dallas every month for work... just for 3 days but the frequency has given me a chance to try a variety of hotels. I've been staying at the Warwick Melrose for a while now for several reasons.
1) Friendly and helpful staff - Eric, Leon and others at the hotel are genuinely friendly and helpful. Aside from the obvious staff duties, everyone takes the time to know you. From friendly conversation to helpful tips for dinner, it is nice to feel like you're staying with friends.
2) Nice accommodations - Other than the fact that there is no lighting in the showers and they use opaque curtains, the room accommodations are nice. Plenty of pillows, plenty of room and always clean and comfortable.
3) Convenient location - This hotel is really convenient to most everything. For driving, you're just off I35, the Dallas North Tollway and I75. There are plenty of restaurants and bars in the area and even a Starbucks just a block away. Granted, the required valet parking costs are a bit steep considering that parking is generally easy to come by in Dallas (lived there until 2011).
All in all, I would definitely recommend this hotel for all of the reasons above. | 5 | null |
MOLD
I just returned from DC where I stayed in a first floor room in the Wardman Tower. As soon as I entered the room, I noticed that the sprinkler was covered in moldy dust. Then the a/c vent/heating vent came into view. It was black. Black with mold. UGH. I trekked back to the registration desk, informed a nice woman of the issue who offered assurance that housekeeping would be informed. I should have insisted on a new room, but I was just exhausted after a long day of driving and the idea of packing up and moving overwhelmed me. I went out for dinner expecting to see a cleaned vent when I returned around 9 or 9:30. Nope, still black.
Hmmm. One of the big issues with this vent is that it is located directly over the bed. Thus, it blows directly on the bed. I decided that I should clean it myself, so I stood on the bed with one of their lovely white washcloths and proceeded to turn it black. Big mistake. As I was cleaning it, large particles of mold blew all over the bed. It was obvious that there was a LOT of mold in and behind the vent. Now what to do. New room? I was so tired. It was one night. I made the bad decision to fold back the top cover of the bed and turn OFF the fan of the A/C, figuring if it wasn't blowing I would probably be okay.
Wrong again. I woke up at 4 AM with a vile headache and facing a 10 hour drive. It wasn't worth trying to get some more sleep. I packed up, headed to check out with the black washcloth. The gentleman listened to my story, but offered me nothing. Not a word of sympathy, let alone compensation. I couldn't even beg an aspirin. (I tried).
To make matters worse, I had parked my vehicle in the parking garage. I was told to use my room card to exit, but wasn't informed to use it in the second machine. At 5 AM in total darkness, it wasn't obvious where to use my room card. I had to leave the vehicle, walk back into the lobby, and tearfully request some help. Response? Push a "help" button on the machine. Really? I certainly would have pushed an obvious help button.
It was a horrific experience from the moment I entered the room to the moment I finally got off the property. This is supposedly a 4 star hotel. That certainly was not my experience. | 1 | null |
A great little spot!
We stayed in the King Jr. Suite and had a great view of pool and ocean, the kitchenette was great and the room was fairly spacious. My family loved that Everything is right there..pool, boardwalk, beach.
The property is lovely-clean, nicely decorated, quiet. A computer in the hallway on a nice antique piece of furniture for guests use. The greatest thing though was the staff. I have never been to a hotel where the staff were so helpful but also personable at the same time. When we mentioned at breakfast that we left some flip flops out by the pool the day before and needed to find the lost and found, our server went outside, found them and brought them to our table on a tray! Bikes (free rental) were promptly brought out when we asked for them. Warm freshly baked cookies are out every afternoon. Crystal Pier is nearby and we saw dolphins playing. The amusement park in Mission Beach was a fun thing to do for a couple of hours, and is just down the boardwalk. Anyway Pacific Terrace is a small sweet hotel that I highly recommend.
They have a quaint buffet breakfast, but room service is called out to local restaurants. All of their recommendations were spot on. The one time we did not take their recommendation we went to Joe's Crab Shack and it was a disaster, but that is another story! | 5 | null |
The best park and fly
We were flying out of SeaTac for 2 weeks vacation and we needed a place to parkour car. We've stayed in quite a few different park and fly hotels over the years but this has been the best value of any of them. The parking is secure, the rates were really good, the staff was friendly, the room was huge and best of all the bed was super comfy! It was also really nice and quiet :)
The computer in the lobby was free for checking into our flights. The free airport shuttle was quick at both taking us to the airport and picking us up right away. Nice thing about airport pick up was that we didn't even need to call for the shuttle, it just cycles by every 10 minutes or so.
We'll definitely stay again. | 3 | null |
Whoa.... how do you review this Inn?
After a business trip in the valley I wanted to stay downtown for my last night before flying back. I booked on the basis of the reviews and the photos. I would not have stayed here had I just pulled up without a booking, my wife (who wasn't with me), would have said, let's just go somewhere else. You might get the feeling it's not the most appealing place seen from the road, and you'd be right.
But I did stay so let's look for the positives. It is in a good location, lots of restaurants in the vicinity, along with strip joints and topless dives, and it's cheap, $150. Parking is a very good positive. Chinatown looks to be fun.
The rooms are very old, and whilst it maybe clean, you wouldn't want to walk on the carpets with bare feet. Some of the reviews are very positive, so I guess it's just a matter of taste and budget, personally I'd have preferred to spend another $100 and go somewhere nicer.
And yes the people on the front desk were very pleasant | 2 | null |
Sometimes it's nice to try someplace different...
Stayed here for a business trip. It was trendy, unique and a must try. It is expensive, everything costs extra, but I really enjoyed my stay. It was fun & luxurious at the same time. I loved the art & decor. The Dragon Fly was a fun bar and was packed with interesting people every night. Highly recommend as not your typical hotel stay. | 4 | null |
great hotel
The hotel was brilliant and the reception were very attentive, it is also very handy by the L stop for arrivals and departures.
Althought is not quite at the heart of things and a decent walk to a tour bus stop.
The rooms were very very good, and there is a nice balcony on the top floor where you can take a morning paper and coffee. | 4 | null |
Amateur hotel with unprofessional presentation and service. Truly dissapointing.
Amateur hotel with unprofessional presentation and service. Truly dissapointing.
This hotel is no where near the service/quality of a Marriott, Hilton, or W property. They need to raise the bar in all respects. | 1 | null |
Awesome!!!
Wow! What a great hotel. We booked the double double and it was everything we needed. 5 mins to Time Square, 5 mins to central park. Hotel staff were excellent arranging tickets for the world trade centre and giving us maps and marking them up with subway stations and stuff we wanted to see. Ordered taxis for us, recommended restaurants. Seriously couldn't fault it! Nothing was too much trouble. Its a great hotel if you are sightseeing or shopping, everything on your doorstep and friendly staff to boot. The receptionist even gave us a hug when we left. Could not recommend this hotel highly enough!!! | 5 | null |
How is this a "suite"???
Isn't a suite hotel supposed to feature large rooms with separate spaces for privacy? Aren't "suite" hotels designed to appeal to families with kids who don't want to spend money on multiple rooms? That's what I thought. Instead, our room is about the size of any hotel room. What makes it a "suite" is a weird little half-wall that separates the one king bed from a small, uncomfortable fold-out sofa. I feel like Marriott thinks I'm not smart enough to figure out that a suite is not a suite just because that's what they call it. It's a perfectly fine hotel for one or two people in a room, and maybe one toddler who won't mind feeling the metal coils popping through the fold-out mattress, but for families looking for space, you are better off getting multiple rooms or finding a hotel that truly offers a suite. | 1 | null |
Small room and many amenities missing
About 15 years ago I stayed here with my son. For years I've said it's the worst Super 8 I've ever stayed in. Well, I saw a new Quality Inn at a good location and gave it a shot. Well, the name may have changed, but the upgrades did not. The Choice website says each room has a clock and a coffee maker. It had neither. When I saw the property, I knew the rooms were small. What surprised me was that it was allowed to be a Quality Inn. The bed was not comfortable. The room was not thoroughly cleaned. The staff was rude and seemed put out when I mentioned the clock and the other items. It is one of the two or three worst branded hotels I ever visited. | 1 | null |
Great Time in NYC
Arrived at this hotel for four night stay. My friend and I shared a king room and the bed was so massive you felt like you were sleeping alone, bed was also one of the most comfortable beds I have ever slept on in a hotel. The room was large and well apportioned with large tv, fridge and microwave and was kept exceptionally clean for the whole of our stay. Fresh towels were supplied daily. Reception staff were polite and courteous, as was Larry the concierge - infact he was fantastic, however the lady who shared the role with Larry was exceptionally rude. My friend found what looked like a room key in the ladies toilets so she brought it out to the concierge and went to give it to her - the concierge shouted at her I dont take those bin it, my friend didn't quite hear her so to make sure the concierge got her point across accurately she shouted even louder. I was sat beyond the concierge who I could see was playing what looked like a computer game - her score was obviously more important than the guests. This is a great hotel and I would like to give it 5 stars but having staff with this attitude means I am going to give it a 3, hilton need to send her on a customer service course or else let her go. I have stayed in several hilton hotels across europe and have never seen this type of behaviour. On the positive the breakfast was excellent but on our 3rd day we waited to be served tea and coffee while the waiter watched the large screen tv in the bar area. These are the types of things that let this hotel down which is a shame because location wise it is excellant, close to times square and broadway and with a subway right across the road- everything is easily accessible. The hotel is clean and the food in pigalles is great, we ate there a couple of times and my companion had the salmon which she said was the best she had ever tasted. All in all a great hotel with mostly great staff - shame about the few staff who leave a bad taste in your mouth. | 3 | null |
We just wanted a bed and shower but this was awful......
We wanted a quiet bed and a place to shower.... and got neither. We go to check in and the lady says "I could think of better places to stay than... uh, Denver." We should have known then that she meant to say "here". We check in and go to our room. Everything smells funny. Not in a good way. Sooo we get to our room. It is... ok. It is not completely gross. I have been in many cleaner places but also worse.
Then we decided to shower. Oh my god. That was the WORST shower I have ever been in in my life. The water barely came out of the faucet. It barely dripped. There were two temperatures.... one degree below boiling and ice. And if you tried to put it on "ice" the water pressure got so low that it turned off. We ended up washing our hair in the kitchen sink. In ice cold water. There was a full kitchen... I guess that was nice even though we did not use it to see if anything actually worked. The water was then turned off for maintenance.
We decided that at least we could sleep. The beds weren't bad. We get in bed and are immediately shocked by the blankets. As in electrically shocked. Not so great.
Then one of us decided to exercise. HORRIBLE idea. The treadmill was sketchy to say it nicely. And the lights turned off mid way through the "workout". The treadmill actually started going backward for no reason at all. She almost hurt herself badly. On her way back, she was hit on by two random men... "hey baby, how you doin?" Seriously. We would go no where alone after that.
We did get free continental breakfast. That we had to wear ALL of our clothes to. There was seriously a sign saying that everyone must wear clothes... who does not wear clothes to breakfast?
We stayed another night since we had already paid. We were prepared for the water issues (that were somewhat fixed by the water shut off... but not really), the shocking sheets, and we just avoided the treadmill at all costs. We were awoken at 8 am on a Sunday morning by jackhammers outside the window. Seriously?!?!
Overall, I have camped in the backseat of my truck in more comfortable conditions.
They are remodeling so maybe in the future this will be better.... | 1 | null |
WORST HOTEL EVER
Front staff unfriendly, rates change from when you make reservation, rooms smell like smoke(in a smoke free room), found a piece of glass in bed, toilet not flushed, no towels at swimming pool even when we asked several times, breakfast was to start at 7:00am but didn't open until almost 7:30. I will never stay at this hotel again. | 1 | null |
Clean, Quiet, Great location, Best value in Manhattan!
I spent one night in this Hotel and was very impressed. The room had everything except a tub. The place is extremely clean and this was a very important factor for me. The staff are very helpful and the lounge has free computers, printer, coffee and drinks, TV, so they allowed me to sit in the lounge long past my check out time. I highly recommend the Hotel. | 4 | null |
Clean modern boutique hotel in excellent location
This was my first trip to NYC and based my selection of this hotel on other reviews so I will try and give some different perspectives on the hotel and provide some of my views on some of the earlier comments.
Firstly the location - the hotel is situated between Time Square and Hells Kitchen and was ideal for us as first time visitors to get around. The subway was a 5 minute walk and Time Square about 10. The area is out of the main 'tourist trap' of Time Square but close enough to be in the tick of it if thats what you seek! Regarding any concerns about safety, the hotel is behind the Port Authority bus station and is in a busy but not hectic area - you are not secluded at any point. It is quite safe to walk around late at night around the hotel even if this is not exactly 5th Avenue or the Upper West Side.
The room - now I've seen several reviews say the rooms are smaller than expected. I was at the front of the hotel and found the room to exceed my expectations. The room as fantastic - spacious, modern and clean. In fact the only time I have had a bigger room in a city hotel are those to be found in south or south east Asia where your money gets more. I've stayed in hotels in the UK which were half the size of this room and more expensive. There was a coffee machine in the room, a safe, dressing gowns etc etc. I was very impressed. The hotel is not large by any standard but makes up for it in substance.
The staff were excellent - its been said before but they were helpful, pleasant and without being over the top. They were just very professional and knowledgable especially when I couldn't figure the best way to get back to JFK and manage the cab system!
A couple of tips for the first timer which we wished we had known before wandering around Manhattan for two days trying to explore eating options outside of the hotel (which I didn't try only in that I make a habit of eating locally). If you don't know where to start - just turn left out of the hotel and walk 100 metres to 9th Avenue and turn right - you will be spoilt for choice for food in Hells Kitchen. We avoided Time Square and the tourist snare!
In essence this is a good value, top quality hotel in a fantastic location for the mid range visitor. I will be visiting here again. Thank you to all of the staff. | 5 | null |
Convenient location, decent value, maintenance problems
Location is very convenient -- 1-1/2 blocks from Kenmore T station. Fantastic restaurant less than 1 block away called Eastern Standard, convenience store across the street which is open late. Rooms have a mini-fridge and microwave, but no cups, plates, or utensils, and no coffee maker, which is a big minus.
The building was designed by Stanford White and has a lot of charm; it must have originally been apartments, since room configurations within each class are very different. We reserved a double Queen suite (2 queen beds). We were there in December and it was cold -- 30s and 40s, down into the 20s at night. The heat wasn't working in the first room they gave us, on the 4th floor. The maintenance person, who came up right away, said it might be a day or two before it was fixed and offered us a space heater in the interim! We asked to be moved, and were given Room 627 -- two bedrooms, each with a Queen bed, plus a living room and large, very nice bathroom. It was more like an apartment than a hotel room. Although it was very clean, the furniture is old and beat-up, there's no shelf/counter space in the bathroom, the TVs are old-fashioned, the carpet is stained, and in the living room there was a small, uncomfortable couch plus a couple of straight-backed chairs -- no comfortable seating. Overall, the furnishings are spartan.
On our final night, we got in about 11:00pm and discovered that the heat wasn't working. We called the front desk and were told that the maintenance staff was gone for the night, and there was nothing to be done till morning. They had ONE small space heater available. They did offer to move us to another room, but since we were leaving the next morning it seemed like too much trouble to pack up and move for just one night, especially since it was already so late. Outside temp was 27 degrees, so we spent a very cold night.
The night auditor who came up to look at the thermostat didn't offer to discount the rate, but I requested it and was told they'd do something. When we checked out the next morning, they gave us a 50% discount on our final night. It would have been more appropriate to comp it 100%. The desk staff told us that ALL of the rooms at our end of that hallway had lost heat the previous night.
Overall, I'm not sure I'd stay here again -- it's a lovely building in a great location, but it's very shabby and needs a good deal of sprucing up. And they REALLY need to fix their climate control issues. The front desk is staffed 24 hours a day; all of the staff are very nice, but are also very young and inexperienced (I think they're students at the nearby Boston University), and they have no authority, or ability to deal with emergencies such as the heat not working. The hotel clearly has serious facility management problems.
The included continental breakfast seems OK if you don't have to be gluten-free as I do -- lots of simple carbs; other than that they had the usual selection of unripe melon, unripe bananas, apples, and non-nutritious commercial flavored/sweetened yogurt. I would have preferred to pay a lower room rate, and instead have a coffee maker in the room with no continental breakfast. The front desk staff told us that in the spring of 2013 the included breakfast will be eliminated, and the former karaoke bar off the lobby that they're now using as the breakfast room will become a full-service restaurant and bar, with limited room service available to guests. | 2 | null |
Is this really a Marriott? Worst Courtyard I have ever stayed in.
I stay in Courtyards multiple times a year all over the USA (not to mention other Marriott brands). This property is akin to a Motel 6. Tiny rooms, paper thin towels, seedy maintenence staff, free coffee service that ends at 10 (thereafter they refer you to their Starbucks bar).
When I checked in, the desk clerk told me rooms weren't ready on either the first or second floors, which I had requested, but would be "soon." 10 minutes later I decided I wanted first floor for sure and the staff member told me there were none available. She clearly appeared irritated that I vascillated in my choice. I seriously doubt that she was telling me the truth. Rest of staff over the remainder of my 3 day stay seemed poorly trianed and uninterested in any questions I asked them.
Find another Marriott next time you are in North Dallas. | 1 | null |
Great hotel in an awesome location
This hotel is in a great location with friendly staff. The room is small, and the carpet was damp when I checked in, But the delicious buffet breakfast and central location more than makes up for it. I wasn't used to the thin walls, so the noise from the hallway did bother me a bit. | 4 | null |
Not worth it, much better options in this price range.
I agree with what many others have said - too many little things to itemize, but obviously persistent and repeated problems. Unable to check in on time, low water pressure, non-working televisions, runaround on trying to resolve problems.
Rooftop bar has nice view - not the best, just nice, but very overpriced & no amenities like other upscale bars offer.
Not worth the money & management does nothing to help resolve problems. I'll take my business elsewhere next visit. | 1 | null |
Close to the craziness of the tourist trap !!!!!
Deciding to stay in Hollywood for a night, we chose to stay here because it was close to the walk of fame. And it is not that far from the walk.
Check in was pretty quick. Front desk staff nice. The property was clean. Room was clean. Nothing fancy.
Was not crazy about paying over $200 for the room and $22 for Valet Parking. And that was a room facing the wall of the pool.
Breakfast about what is standard for HIE and personnel working the Breakfast bar kept up pretty well.
Probably worse places to stay, but knowing what I know now, would pay to stay somewhere cheaper away from Hollywood and take the public transportation or drive in a pay for parking.
Checked "no" for free parking but I think you can get a package which includes free parking. | 3 | null |
Very enjoyable experience.
I stayed at this hotel a year ago. That stay was great and so I decided to book the same hotel this year. I thought that it might be a bit run down after a year's use. Wrong!
This hotel looked even better than the year before.
From the first entrance into the hotel until our final exit, we interacted with kind, courteous, hard working employees.
The hotel was exceptionally clean, even the elevators.
Room service was on time (down to the minute) and more than ample.
We used the restaurant for one breakfast and two dinners. Food was good and prices were reasonable for DC. | 5 | null |
Superior service!
This month I have traveled extensively for work. My stay at the Residence Inn Denver City Center was the best out of all hotels I stayed at. The staff go above and beyond to make sure guests are happy. My room was spacious and comfortable. A free hot breakfast was a nice treat. The location is in walking distance to plenty of restaurants, shops and bars in downtown. I would definitely stay here again when in Denver. | 5 | null |
Perfectly located, excellent in every way!
I was so uncertain about the Harbor Court when I first booked it and just crossed my fingers that I chose well. I was going to SF for Bay to Breakers and the location was SUPREME. The starting line-well, the corrals to start, were right outside the back door to the hotel. That was super important. As far as the rest of our stay, the location was perfect for walking to the Farmer's Market on Saturday (highly recommend), taking the ferry to Sausalito, eating at the Ferry Building, walking along the Embarcadero....It was EASY to get to the hotel from SFO using BART and not a far walk from the BART stop. I LOVED the room even though it was small. It was clean and they made good use of space. And the best part was the free wine and beer during a Happy Hour in the lobby each day from 5-6. Could not beat it. We never made it to the front desk for chocolate chip cookies at 9 pm but I know they do that and coffee in the lobby in the morning. Water is always available- lemon slices or orange slices- take your pick. Lovely staff and a very pleasant stay. The MOST COMFORTABLE beds and pillows ever! Ahhhhhhh, what a nice time we had!!!!!!!!!!!!!!! | 5 | null |
Pleasant Surprise
We were without power and decided to spend one night in NYC-just lucked into this. Well priced, great location, well appointed, friendly and inviting. We loved the ambiance of a small boutique hotel-a great experience from start to finish | 5 | null |
Bait & Switch
I knew my husband and I would be attending a large convention here, so I booked a room through the hotel's website 8 weeks in advance. I was thrilled to see that some of the better Royal Palm king bed rooms were available at the convention rate, and glad that I had booked early...I thought. I even got an email confirming that I had indeed booked a Royal Palm room. Imagine our shock when we arrived and were told that "Well...you really didn't book that room. It was just a listed 'room preference.' The nice rooms are given out early in the day." In other words, it doesn't matter if you booked 2 months or two days in advance. Rooms are given out on a First Come, First Served basis. We were offered a king bed in a smoking room (NO!) or we could lug our suitcases and 60-ish bodies up two flights of stairs (no elevator) within spitting distance of the freeway. (Note to the manager who is in charge of replying to negative reviews: MULTIPLE people have had the same complaint on this site. Don't insult us by apologizing for our "bad experience." Fix it!)
My husband said the conference facilities were nice. The grounds are large, but the landscaping, the restaurant and room decor are 70's kitsch. (Our room looked "recently refurbished" as far as the decor, but nauseatingly 70's style.) Parking is extra, internet is extra and the gym is extra.
Will never stay here again. | 1 | null |
Not worth the price
I had never stayed at a Holiday Inn before this trip, but my impression of the chain wasn't great to begin with. And the hotel lived up to my expectations.
The entire hotel was just basic. The lobby was miserable, rooms were passable and service was just alright.
What's worse is that we paid a fair bit for this hotel, probably because of its proximity to Fisherman's Wharf (which was it's only good point). Parking at the hotel is a rip-off, there are plenty of cheaper options in the area, you just have to be prepared to walk a little.
I wouldn't stay there if I was ever in San Francisco again. | 2 | null |
Excellent Hilton Hotel
I have stayed here twice when attending a conference. Each time the service was outstanding. I had a room with a great view of the Bay and the Convention Center. My room was clean and odor free. Loved having Starbucks coffee every morning. Could use more TV channels Will be back next time. | 5 | null |
Worse experience ever
I stayed for a weekend and i had the worst experience at this hotel. First i ask for a crib early in the day because I knew I was going to be late and when i get to the hotel with a tired baby after driving for 5 hours they didnt had the crib at the room and in top of that they said they didn't had the key for the room where they keep the cribs I was so upset that I dont know how they manage to find one half hour later. Also on the website it says that is a little refrigerator at the rooms and it wasn't I ask for one and they bring it the next night so i had to keep my babies milk cold with ice. Any of the trash cans had bags and we were three people and just two towers on the bathroom. On sat I went with my kids to the pool and it was very dirty I didnt let my kids get in that pool and also people drinking at the pool some of them already drunk. On top of all of that some cleaning ladies knock at my door like crazy at 8 am on sun yelling wake up. My check out wasn't until 2 pm but i run out of there as soon as my kids woke up. The staff was rude and very incompetent the only good thing i can say is that the restaurant is good with good service and the shuttle bus very convenient. I had stay in many holiday inns but this is the only one I would never recommend or stay again. | 1 | null |
Well Appointed and Safe
This was my first time in El Paso and was surprised to find the border 5-6 blocks away from this hotel. The hotel is walking distance to a lot of museums and music and I felt very safe in and around this property. I agree that the parking garage has a low ceiling and is kind of "funky" but the hotel is very clean. I appreciated that I needed to use my room key to use the elevator to the guest floors, this added to my feelings of safety as a woman traveling alone. Would definitely return to this hotel. | 4 | null |
Dirty and no maintance
I stayed at this motel, for a few days, good location for CTA but the motel is the worst I have seen had to request to have my room cleaned, the hotel is falling apart and needs to be rebuilt, No coffee and had to ask to have it only cookies. I got up early and spent as long as possible away from it. No hot water had to make a complaint just dreadful not the usual American Standards. I have feed this back to expedia. Advice stay away and research before your go luckily the downtown area made up for it. | 1 | null |
Great hotel / Great location
Stayed at Hotel Commonwealth for a business meeting at the hotel. Accommodations were terrific and the location was excellent. Only a few hundred yards from Fenway Park directly opposite the giant Citgo sign visible over the green monster at Fenway. The room was immaculate with a large sitting area with a desk and an additional flat screen TV. Definitely would recommend the Hotel Commonwealth to anyone visiting Boston. | 5 | null |
Need to Improve Customer Service
Stayed there with my family at the end of May 2012 for four nights over a weekend. Upon checkout there was a billing issue. The person at the front desk checked with the manager and it was not resolved. The next week, I called their accounting office and they refused to make any adjustments. Very frustrating considering the room rates for what you get. | 2 | null |
Top 3 for worst customer service ever
Just stayed at this Doubletree and am totally amazed that the customer service could be so poor at a major brand. We arrived a few minutes after 4pm to a line 6 deep for check in. Of course they only had one person so after close to 10 minutes of waiting we were informed that neither of our rooms are ready. We asked for a "guesstimate" only to be told I don't know. The bar/lounge doesn't open till 5 and there are very few seats in the tiny lobby - so where do we go? We drove around downtown Columbus for a bit, then decided just to go to dinner. We come back at 7pm and of course only one room is ready - COME ON!!
I had a corner room andthe room was large but the room freshener was over powering. The bed i must say was very comfortable. We went down to the bar for a drink and the bartender was ok but the waitresses were busy having their own little loud conversations and could care less who was there. The morning breakfast was equally bad. We had to flag our waitress down for coffee, to take our order and get our bill - yes 3 times to flag her down. (the restaurant was not overly busy). Upon check out my colleague had an error on his bill - an additional charge from the bar that wasn't his. After some complaining at the front desk they did cut our room bills in half so all was not loss. Oh yeah, no cookies at check in - a DT trademark. Avoid avoid avoid this hotel. Stay at the Sheraton or one of the properties near Easton. | 2 | null |
Great hotel but really noisy
When we arrived at the affinia we were impressed with the location across from penn st station and close to Macy's. The lobby still has it's art deco style which is impressive, we weren't happy eith our 1st room so we asked to move room we didn't even bother to unpack, the hotel were really helpful and we had a new and much improved room within 30mins, we also got our free bottle of wine within an hour or so. The room was just like the pictures on the site and there were lots of nice little touches, the bed was comfortable and having a kitchenette is really handy. The biggest issue with this hotel is that they didn't bother to add doubt glazing when they did there latest refurb which was a big mistake, even though we were on the 11th floor we could hear everything at street level including the fire engines regularly leaving the station next door and the church bells that went off at 7 every morning. Due to this we never had a good nights sleep and felt tired most of our trip. I would not recommend this hotel unless your a heavy sleeper or don't mind lots of noise!!! | 3 | null |
Hip and good hotel
We stayed at the W at the beginning of May. It is expensive but used miles. The location is great if you want to be near the bars downtown and next to the lake. We had a view of the Congress bridge from our room but the bats weren't flying the nights we were there. The rooms are hip and comfortable. Eco showers mean you have to wait for hot water to come up but it eventually does. Room was quiet and wasn't really aware of other guests when in the room. Review of rooms alone is excellent.
Pool area was well maintained and a nice space. Sat by pool during day and came back for drinks before dinner. Ate at restaurant in hotel one night. Was a quiet night and had a great late night supper outside. Did have to make our way through the young and beautiful on our way back to the room though. Austin has an L.A. vibe that is different from when I went to college there. The people from L.A. and those who like to think they are from L.A., hang out in this hotel. Not really my scene but can get away from it. Overall good experience. Would recommend. | 4 | null |
This experience will ruin your vacation
First let me say that the management of this hotel tried to be as accomodating as possible. They need some serious work with management of their staff and their help did not make my vacation any more enjoyable, but it was obvious that they did try to help us.
The display pillow on one of the beds had been urinated on by a past guest or pet. The cleaning staff obviously did not notice this nor did they change the sheets on the bed from the previous stay. Of course not knowing this, I lie on the bed and immediately am disgusted when I notice that my arm is wet and smells of urine that has now leaked to the mattress. The hotel staff did not offer to switch me to another room and instead we had to cram into the other bed in the room. The next morning, they assured that they would throughly clean the room, change the mattress and fix the issue. Of course, the mattress and mattress cover did not get switched and still smelled of urine even the next day so we had to cram into the same bed once again. I am 6 months pregnant and totally unhappy with this, even though they offered to comp us for 1 night's stay. | 1 | null |
Sleepless in San Fran
This was our first visit to San Fran and we booked thsi hotel based on the reviews. It had the good and the bad. First off the lcoation was amazing and was close to getting on the cable cars, the Hollywood cafe( great place to eat) and the Wharf and Alcatraz tours, etc. The hotel has a wine reception every day with a small appetisers which is a nice touch. Now for the bad and why we rated this hotel as average. On the day of arrival we had a 5:00 a.m. flight, our room was ready at 11:00 a.m. on arrival and we went for a nap, we were woken up by hotel staff walking right inot out room, they explained that they did not know the room was ready for check-in. We let the front desk know. Then our phone kept ringing all hours of the night and day and noone was there, we reported this on Day 1 of a 3 night stay. The front desk kept saying we will talk to the engineer. Again on Day 2 we reported this and said we had a call that woke us at 2:45 a.m. Not too mention the guy puking in the next room, the walls are very thin at this hotel. Just before going to bed on the 3rd night we had the calls again and we called the front desk, they told us to unplug our phone. We ordered a movie and had left a credit card at the desk for extras, guess what we had to phone the front desk, we plugged in the phone and again the calls started, we unplugged it. Our rates on the first two night was $199.99, on Day 3, a Monday our rate went up to $339.99 plus taxes. Not once did we get offered a move, they knew we were not sleeping and there was no offer of any sort, the same answer, we will call our engineer. For paying that much at least put a bath robe on the room with more than two towels. The matress was poor with springs sticking into me. I would not stay here again, the staff did not make customer service a priority. Even upon checking out, I said we did not sleep well. the answer, sorry we will call our enginner. Well $886.00 dollars later, is too late for an engineer. This is not a 5 star service. | 3 | null |
Good stay
We liked this place, and would have given a 5 if not for the price being expensive.
Saying that, San Francisco is expensive.
Location is pretty good, Cable car line right outside, but it can get busy.....may have to walk down the hill a bit to get on at busy times.
About a 20 minute walk to Fishermans Wharf otherwise.
Staff polite, although a little distant, but did everything asked of them graciously ( wake up call and arranging a cab for airport).
Doorman was friendly.
Room a decent size, clean and pretty quiet (you could hear a low din from the cable car, not a problem for us though).
Old school massive TV though!
You need to be fit if you get the BART to Powell and walk with your case, it's very steep!
Overall a good stay, just a bit expensive for what it is. | 4 | null |
AVERAGE HOTEL WITH A GREAT LOBBY
We spend thee days at Fairmont in Dallas.Location was good but our room was in need of updating .The bed was not comfortable and everythind looked very old .The lobby is very nice but we were not very happy with our choice.We will not stay there again. | 2 | null |
Bad experience at this hotel
I was totally dissapointed with this hotel. The room was dirty and can't even think in stepping on the carpet. I've stayed in this kind of hotels in different cities and never had a room like this. | 1 | null |
Sheraton Chicago Hotel and Towers
Traveled to Chicago for business and decided to stay at the Sheraton. The hotel is very clean. They do take pride in having your business. The staff is very friendly, professional and welcoming. The location is perfect for walking to several sites including navy pier. Shopping close or a short cab drive away. Very pleasant atmosphere. Would definitely recommend and would not hesitate to stay there on my next trip to Chicago. | 5 | null |
Parole office is in the next building, but otherwise rooms ok
Really, it would have been a nice hotel except for the New York State Division of Parole office in the building right next to the hotel. The line of sketchy parolees each morning was not something I wanted to face with 2 young kids in tow. You know people in NYC stare, but when you definitely know these guys are dodgy, not so much. The sex store next to it paled in comparison to it - at least people don't hang out outside sex stores so much.
So if you are cool with sketchy characters day and night, and very busy vehicle and foot traffic during peak hours, this hotel should not be an issue. It is close to subways that take you uptown, downtown and crosstown. Restaurants on 9th Ave look decent and there's a laundromat on 9th between 39th & 40th.
This is probably the only Starwood hotel that I've stayed in in the world that offered free wireless access, and if you request it, they will supply a mini-fridge (if available).
I'm rating this 2 for its location right next to the parole office because it mattered to me. | 2 | null |
A must-stay!
The high standards of the management is obvious everywhere you look, starting with the top-notch customer service at the front desk, to the incredible gardens and gorgeous guest rooms. Everyone you encounter at the Royal Palms seems intent on making sure you're stay is perfect. The attention to detail is evident in the spa, the bar, poolside, and in the restaurant. Housekeeping is exceptional as well. We were there in February and the days were sunny & warm.
The attendants at the pool made sure everyone always had a glass of ice water (but their specialty cocktails were out-of-this-world delicious.) There are numerous water features and fountains around the grounds, but at night, when the air became chilly, we were thrilled to see fire in different forms all around the resort grounds. Plenty of secluded areas in the garden to relax & enjoy a fireplace or fire-pit while gazing at the stars. The air is perfumed with a unique scent, perhaps it was flowering jasmine?
Be sure to look at the old black & white framed photos of the hotel. I believe some of them date back to the 1920s. This place exudes so much character & charm, you might feel like you're on a movie set. | 5 | null |
Terrible location and attitude
We've been traveling in California for 2 weeks, staying in 6 different places (all quite budget hotels/motels) and this hotel was the most terrible one. Location is very noisy because of the road and neighborhood isn't really nice.
We asked for a room not facing the road and got one, facing the backyard with trash bins and really awful smell around. We still decided to stay, however once we turned on air conditioning - smell began to come inside the room and it was really impossible to stay.
Although room looked clean for the first look - in the bathroom we found leftovers of somebodies hair and some stains.
When I asked to replace a room - manager said that he 'warned' us beforehand that the room facing the road was better, however it's already taken and he doesn't have other rooms. Needless to say that he never said anything about quality of the rooms and just silently gave us that trash-facing-room.
We ended up canceling this hotel, losing some money and booking another one closer to LA downtown, 1.5 times more expensive but with excellent service and no issues. | 1 | null |
Small rooms with thin walls.
We got there and utilized the valet to park (I highly recommend, as it would be very difficult otherwise). We road the elevator up to the main desk to find a it very busy and only 2 staff working. We were eventually handed our keys and directed that someone (she waived off in a vague direction and gave us a name of this person) would take us to our room. We looked around and since there did not seem to be such a person in existence so we found our room on our own. There is not enough room to get the luggage carts into the bedroom area of the room with ease. There is very minimal unpacking options, less hanging room than my husband could have used let alone me, and no drawers, so we lived out of our suitcases. Earlier in our trip we had stayed in a hotel where we had the old cliche headboard banging against the wall from next door. I remember remarking to my husband that at least the bed was situated in such a way that we shouldn't have a repeat of that issue. Little did I know that the walls were so thin that we could hear the woman next door yelling obscene things making it quite obvious what was going on in the next room. We were thankful we did not have kids. Making up some story as to what some unidentified rhythmic noise is a lot easier than explaining away the yelling of profanities descriptive of exactly what is taking place. The second night I could hear the bass from the stereo down the hall. That I could at least drown out a bit. We won't be back. | 2 | null |
Great Location
We had a discounted room through my finance's work. The room was large and comfortable. The front desk service was great. There was some confusion as apparently we had been booked for two rooms when we only needed the one and there was no problems canceling the other room. Check out was hectic but again the front desk handled it well. Location is amazing and we were able to walk everywhere (dinner, grocery store, shopping, Pike Place, etc.) | 4 | null |
Yes, but...
Stayed here for 4 nights in August. It was a pleasant change from the very nice but impersonal rooms at the Hyatt, where I stayed last fall. We had a front room, with lots of windows, and a fireplace, which was surprisingly useful for the chilly evenings and mornings in San Francisco. I would stay here again, but here are the drawbacks:
1. Our room was extremely noisy. I had to wear earplugs (provided at the front desk) to block out the noise of cars accelerating on the street. Some noise from other rooms, but not bad. I assume the rooms at the back are quieter.
2. The hotel posts a notice that the state of California has found chemicals in the hotel that are cancer-causing and that pose a health risk to certain people, like expectant mothers. When I asked, I was given a brochure outlining in a generic way the possible chemicals, but no specific information about the hazard in this hotel was given. The person at the desk who gave me the brochure said he had asked management about the exact risk but had not received the information. This needs to be clarified, and I would want to know the answer before booking again.
3. Like any B & B, it is only as good as the people who stay there. There were some American guests who did not know the etiquette of staying in a B & B, and who turned the complimentary evening wine and appetizers into a bar scene, with lots of shouting that drove others away from the common areas.
4. When we arrived, and frequently during our stay, there was no one at the reception. We had to go two doors down to the sister inn, the White Swan. When you go to the White Swan, you will get good service, but that is not quite the same. | 3 | null |
Great people, crap management
The hotel managers are clearly watching their spreadsheet. THere is, basically, no staff. The restaurant at night is run by one really nice but clearly alone guy. At breakfast, there are 2 people and maybe, I don't know, 30, 40 guests. THey waited for a $14 buffet but for most of an hour, all they had to choose from was stale eggs, toast and a few bagels. The people who work at this hotel are lovely but horribly exploited; they simply cannot cope with the number of people or the demands made on them. This isn't the first 'Flying Dutchman' hotel I've stayed in but I hope it's the last.
The other thing people won't tell you is it is a poor location. I should have known when the cab driver told me about its awful past. It is better now and the walk to the Metro is only about 4 blocks - not that anyone is around to tell you that. But unless/until you figure that out, you are stuck a VERY long way from anything you want to say or do. It may say Washington DC: truth is, you're way out there.
I think this hotel is mis-marketed and badly run. It doesn't need to be that way. It needs some good management that cares (what a shocking concept) and a few extra people to do the ridiculously valiant work that the few people here do do.
Also - it would not be a revolution in hotel management if the bookstorse stocked a guide to Washington DC. A good one would be nice, of course. But any one would be a great leap forward.
Who runs these places? | 1 | null |
Enjoyed our stay....
I cannot speak for anyone else's review on Park 79 Hotel, BUT I will be more than happy to tell you we certainly enjoyed our stay at Park 79 Hotel.
We chose this hotel based on the TripAdvisor discount. So glad we did. My husband and I LOVE the UWS...Zabar's for one is a few blocks away...Central Park Museums...Park 79 is near so many great restaurants and the subway. Perfect location.
Robert was great. He took care of us with special requests and small issues in the room were attended to immediately when requested of the front desk. Please note: PEOPLE who stay in NYC Hotels...NEWS FLASH... MOST hotels rooms are small just like the apartments the locals rent monthly. Get over it. How much time do you really expect to spend in the room other than to sleep and bathe? ;) New York City is to explore, not stay in your hotel room.
At Park 79 we stayed three nights in a Deluxe room. Clean room, king bed, and yes, small bathroom (this hotel is over 100 years old) that is functional.
Again, I can't speak for others, but we were extremely happy with our choice to stay at Park 79 Hotel. The discount made the stay worthwhile as well. We will be back to the city and when we do, we'll stay again at Park 79 Hotel. | 4 | null |
Comfortable and quiet
We stayed for 4 nights while attending a convention. The motel was convenient because a bus ran directly downtown from in front of the motel. (Entrance to I-85 was also close.)
The room was very nice, with a refrigerator and microwave, as well as a fast internet connection. The motel was far enough off the street that we did not hear the traffic noise from the busy intersection nearby.
Also liked that there were healthy choices offered at breakfast, such as yogurt, fresh fruit, and low fat milk, as well as bagels and waffles. | 3 | null |
Great staff!
The staff was super friendly and helpful. Location wasn't too bad as we were near the financial district and close to the subway lines. | 4 | null |
Excellent Service and Value
My friend and I planned a week long getaway in NYC. We stayed 5 nights at the Shoreham and were very impressed with the room and quality of service we received. Upon arrival, we were upgraded to a king room with a massage chair. I had several interactions with staff and everyone was very friendly and helpful. The hot drinks available in the lobby were a nice touch and the room was very comfortable and clean. Each day our room was fresh smelling and restocked with towels/Aveda hair products when we returned from a busy day in the city. My friend and I also requested robes and they were plush and comfortable. Check out was quick and when my car service got canceled, the hotel staff had a cab for me within 2 minutes. The location was great and we were able to walk to many of the best New York sites. Definitely will stay there again on my next trip to NYC. | 5 | null |
Amazing hotel and staff
We stayed here on our honeymoon for 3 nights in June 2012. The hotel is ideally located in Fisherman's Wharf, a short walk from Pier 29 where there are lots of restaurants.
The room was spacious, clean and had good decor in keeping with the theme but not tackiy in any way.
We had a view of Alcatraz and the Golden Gate bridge from our room (when we said it was our honeymoon we were upgraded to a better room).
Breakfast was great and the staff there were nice too.
All round great place and would definitely stay here again. | 5 | null |
HORRIBLE!!!
we reserved this room as a last minute option - cost was outrageous - we paid $159 - the room isn't worth spending $29.99! We arrived around 10 pm; I had to use an outside window for check in - I've never stayed at a hotel/motel where the lobby wasn't open. The beds were full size beds not queen size - they were hard as a rock - would have been better off sleeping on the floor. There were people (not guests)walking around outside. The train was really loud. Won't ever stay there again. Choice Hotel chains should be assamed to have this motel represent their company. | 1 | null |
Well you do save money . . .
Loved the value and free shuttle, but the hotel is in horrible shape and the "breakfast" is very spartan. Oh well . . . | 2 | null |
Don't stay here if you plan on using the pool
If you plan on going to the Orioles game and that is it this is the hotel for you. It is directly across from the stadium and right next door to a few pubs that have cheap beer and food before the game.The rooms were very clean.
The downside was the pool hours during the week day are 5 pm-10pm! My kids were so looking forward to swimming before the baseball game and in the morning before check out and was unable to because of the pool hours. We went to the front desk to ask where the pool was as my kids are standing next to me in their bathing suits, they told us on the bottom floor and never mentioned the pool hours until we saw the sign on the pool door. You think he would of told us that before sending us down there. The free breakfast was not the greatest either and extremely busy,we had to bring our food up to the room to eat, there was no room to sit.
If you want to see a ball game and that is it then this is the hotel for you. | 3 | null |
Ok for a quick stay not the cleanest
I arrived late, around 11:30. The front desk attendant was in the back room (I could hear him talking to his coworker) I waited about 5 mins before he came out to check me in. I got up to my room and at first glance it looked o.k. Then I noticed a large stain on the carpet. No big deal. Then I went to the bathroom, and it was not the cleanest that I have ever seen but not the worst. All and all stay if you don't care. If you are looking for pristine this is not the place for you. | 2 | null |
Great hotel great staff!
I attended a conference at the convention center in March, 2012. What a beautiful hotel right in the heart of downtown Philly! When we arrived, we were ushered to the front desk and check in was quick and easy. The lobby is beautiful and everyone was so friendly!
The room was clean, huge, with high ceilings. Somewhat unusual in a standard, modern hotel. The bathroom was larger than normal and housekeepers were very friendly.
Loved Magionno's but DON'T go to Melting Pot across the street. Terrible, overpriced and not worth it.
Starbucks in the lobby is very popular...go early.
We enjoyed the bar area very much. Joe, the bartender was very friendly and we saw him a couple of nights. He recognized and greeted us as if he knew us. He gave us excellent recommendations on pubs to visit. The concierge also suggested the Van Gogh exhibit which we enjoyed very much.
All in all, great trip and I look forward to returning. | 5 | null |
Be in the heart of it all
If your "Big Apple" plans are focused on midtown Manhattan for theater, touring, etc., you cannot go wrong with the Hilton Times Square. Exceedingly pleasant staff at every step of the way and an ideal location for getting to everything you need to get to in moments. | 5 | null |
No problems
I was a bit concerned about staying here due to some of the other negative reviews, however I didn't experience any problems. The staff were polite and helpful, the room was clean and in a good condition. There was no late night noise and no problems from the surrounding addresses. The free breakfast was very nice with a good selection.
Why 'just' the average rating ? When I pay over $100 for a room I expect a hotel to be all of the above as a given. In short this was everything you'd expect in a hotel. I've got no problem recommending this to you. | 3 | null |
Nicely comfortable
Although a bit far from downtown San Antonio, I would recommend this hotel for other travellers. The staff were very heplful, the breakfast decent and healthy, and the location pretty accessible and quiet. | 3 | null |
Best Location in Downtown San Jose
I choose this place due to its location in Downtown San Jose, super close to museums and to nearby bars.
I've only stayed in the room with the patio, but It was very spacious. The patio is nice and relaxing with sounds of the pool (During the day you will hear the people but it's very quiet at night). There is a nice vanity outside of the bathroom so it's great for getting ready. The only thing is the bathroom was outdated and didn't really match the rest of the room.
They seem to have a lot of weddings here, so it's very nicely decorated. They also have live bands playing in the lobby, so it's a nice place to grab a drink and relax.
It's easy to miss the entrance to the hotel, so start looking when you're near the area. | 4 | null |
Good location bad hotel
We stayed there for an OAKE convention from 3/14-3/18. Upon arrival it was complete chaos. The lobby was mobbed and the check-in incredibly slow. Anticipating a long check-in I had called an hour before arrival but the phone call was not noted. I only saw 2 people at the desk checking people in. For a hotel this size (693 rooms) and the amount of people for the convention it was extremely understaffed. Although the staff was nice & friendly, the efficiency was nonexistent. Our room was made once during the four day stay. The maid service was so slow that you were lucky if it was cleaned by 4:00pm. The room was stuffy and the thermostat kept turning off and although we had ordered a hypo-allergenic room, I think the only difference is just a loud portable Heppa-filter. The bathroom was very small with only one towel hook next to the shower. The water pressure in the shower and sink was very low. During one of the days they turned the water off completely without warning for 6 hours. The elevators are very slow so add in 10-15 minute wait if you have to get anywhere on time.
The only thing I liked about the hotel was the gym which was decently equipped and clean. The location is prime right across from the convention center and a few minute walk to the mall. However the parking is $12, in-&-out parking is $19, Valet is $24 a day. Free meter parking after 5:00 on Friday & weekends.
Don't bother with this hotel. I saw that there were Westin, Sheraton & a Marriot near by. Anything would be better than this place. | 1 | null |
Hotel Kabuki
The Hotel Kabuki in San Francisco was an excellent spot for gettign together with friends for holiday celebrations. The valet parking is reasonably priced and the attendent is extremely friendly and helpful. The hotel front desk representative was very welcoming and answered all our questions, as to where things were located in the hotel and also gave good recommendations of restauants in the area. The hotel rooom itself was very nice. The room and bathroom were very clean. The bed was ultra comfortable and they used really nice, plush bath towels. I would defintiely stay here again the next time I visit San Francisco. | 5 | null |
Worst night of my life!!!!!!!!!
My bf and I stayed here 1 night and thought we were getting a good deal, but it was terrible and worst night of my life! Beware, it might be cheap, but not worth it! The pictures on their site are deceiving with camera tricks and only the best rooms they had or altered pictures because the rooms were definitely misrepresented! I understand it's a vintage, antique style hotel, but the room was dark, dingy, dirty, stinky, and just overall gross!!!!!! I was only there 1 night and I could barely even sleep. I felt like something was watching me and weird shadows that both and me my bf saw...not sure if this place is haunted or not, but after reading more about it, it was many different hotels and an apartment before the remodel! Creepy!!! The worst part was the next morning, after a night of terrible sleep, the toilet backed up and had feces in it-DISGUSTING!!!!!!!!!!!!! Staff was unhelpful or missing cause we only saw the front desk person and there is no elevator even now, when I've been reading that they've been "fixing it" apparently forever! My main advice is DON'T STAY HERE TO SAVE A FEW BUCKS!-cause the ghosts, bugs, or something horrible may get you! | 1 | null |
Fraudulent charges, unhelpful staff, fraud claim filed
Booked through Hotwire.com on the company travel card, provided personal card at the front desk for incidentals. No restaurant, no parking charges, but was fraudulently charged the following week. Staff gave me erroneous explanations, would not send copy of bill, refund the charges, follow up on fax or return calls. Filed fraud claim.
Avoid at all cost. | 1 | null |
Disappointed
I was very disappointed in the hotel. When I got to the hotel I paid for the room and was asked for a deposit of $50.00 to cover the towels if there was anything on them, I was also disapointed in the fact I ordered a handicap room and the amenities were not accomidating as far as handicap. The rails in the bathroom were falling off the wall and the water would run all over the floor. They stated in their ad that they had chairs in the bathroom to sit on for a comfortable shower. That was untrue I had to hold my boyfriend up in the shower and wash him because of no chair and the rail were faulty. Very unsafe for someone that does not have a leg. Also they advertise they have a bar and grill and they do not have that. The first morning we woke up and asked when the breakfast ended and amazing it just happened to end the minute we called. The place smelled of oil and on a non smoking floor smelt of cigarettes. Over all I would not stay there again or any ramada for that fact. | 1 | null |
Great Stay! But $46 for parking? Really?
My dad and I planned a last minute trip for the Patriots vs. Broncos game and we weren't disappointed. This hotel was actually the top recommendation from the Southwest Airlines website so we figured we'd give it a go. Check in was a breeze, we walked right to the counter and were greeted by a very friendly clerk. After getting our room key we headed to the elevator to get to the 23rd floor. We opened the door and were immediately impressed by the view from our room. It was also nice not being able to hear any of our neighbors or anyone in the hallway too. Being that we were only going to be in the city for 2 days, it was very nice to have a hotel connected to one of the nicest shopping areas too. Just a short walk from the elevators was the entrance to the Prudential Center shopping area. Overall the stay at the Sheraton was great and I wouldn't change anything about it. The only concern I had was the amount of money it cost to park. I understand how overpriced it was to park in this city period, but $46 is ridiculous. Even the garage at the shopping area wasn't that expensive! The only tip I can give is that if you're staying over the weekend, find an empty metered spot, they don't charge from 8pm Saturday until midnight Sunday. | 4 | null |
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