Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
cheap hostel
i stay here just for night, nothing special only location, price for rooms also not to cheap for quality of rooms, also you can book dorms her, | 2 | null |
A decent Airport Hilton
The location if one wants to be at the airport- is brilliant. Just get on the terminal connecting train and you are there.Since I had to fly out via US airways - it was even better, since that's like across the road.
The staff was helpful, the rooms were nice, and I liked the Hilton's massage soap bar.Since I was barely in the hotel- the only thing I used was the internet and the shower.
Rooms were good, staff was helpful. Though I meant to try the breakfast- first room service told me it would take 40 minutes, and by the time I reached the restaurant- i had to leave-without placing an order- so couldn't. A small shop that sells overpriced sandwiches and coffee- is very useful. And the sandwich at 10 bucks was expensive but decent.
If I need to stay at or near O'hare- would go with it. Location is very convenient, service is good and prizes are reasonable.
I don't expect the earth - from the airport hotels- but this didn't disappoint - at all. The view from my room was good- if seeing planes take off and land is fun for you- it was for me. | 3 | null |
Not bad for the price
Stayed 5 nights here. As a lot of other reviewers mention, it's been awhile since they've done any major upgrades. Lobby area is very nice, they even have a pool table and foosball. My deal came with the breakfast buffet, which was pretty decent with lots of choices! I'd suggest showing up before 9am, otherwise the pickings don't seem to get replenished as it gets closer to the 10am cutoff. The area itself is kind of quiet...but only a 10 minute walk across Main Street bridge to downtown. The in room amenities were so-so. Their website says they have a Whirpool, but when I called to confirm they said they did not have a jacuzzi. All the employees we came in contact with were all very nice and hospitable. | 3 | null |
A bit of construction never hurt anyone...
Stayed here for 5 days in July for business. There was a bit of construction at the entrance, which would determine which entrance you used at different times of the day, however, despite this, the stay was quite nice. Great coffee in the lobby, and close to everything. Within walking distance of the Metro, National Monument Park, and tons of places to eat. My room was fine, typical of a Courtyard, the staff that was working the week I was there could probably use a bit more training when it comes to federal government bookings, but we got it staightened out in the end. As a frequent traveler, it is something I come across at several locations. Room was clean, and my room was quite large, my requests were met in a friendly and efficient manner. Couldn't really ask for more. I would stay again. | 4 | null |
Well Located, Undergoing Renovations
Stayed recently for a 2 night business trip. The Hyatt is on the edge of downtown within reasonable waking distance to most of the sights and destinations in Boston. I was able to easily walk to the Quincy Market and North End area for restaurants and Chinatown is a stone's throw from the hotel. The hotel is also very near the downtown crossing T station for other destinations.
Overall the service from staff was nice. My room was large and comfortable.
Downside at the moment is the lobby is undergoing renovations and feels somehow off. It is on the 3rd floor from street level so 2 elevators are required to access rooms. The fitness center was just OK and quite a hike from the elevators on the 6th floor.
Not a bad stay but I'm not sure I'd stay here again. | 3 | null |
not worth the money
Spending five days in hotel was a bit disappointing! Choosing it for the first NYC visit , wanted to be in a close distance for most of the sights and stay in hotel where an social event was! Apart from that it is too pricey, service was bad, smell unpleasant. Overall impression was improved tremendously by the consierge an afro-american guy, who handled all our needs for tickets and reservations in very professional manner. | 3 | null |
Too many other choices...stay somewhere else!
We stayed here the end of May while the hotel was going through its construction. The place was a dump...no cleaning service, no amenities, and several days no running water! It was comparable to a hostel stay. Shady characters in and around this property. Wrote the general manager, cc'ing several other Adagio managers with no response. They obviously do not care about word of mouth or that we are related to a well known hotel/resort reviewer. There are so many other choices in the Financial District why bother with this overpriced Tenderloin District wannabe boutique? | 1 | null |
Great Place and Super friendly Staff
I travel a lot. All over North and South America. I chose to visit Boston with my wife for a fund 4 day weekend and we decided on the Seaport Boston Hotel. The rooms are very nice and well appointed. The WiFi is very fast and the staff are amazing. The location is the best. It is so easy to walk to everyplace in Boston from here. The pillows in the room were perfect and I never had the chance or need to use the ultra cool pillow library. The child in me wanted to but I slept so comfortably that I didn't want to change them. I will return, Thank You All | 5 | null |
Prime Location and Royal Treatment
This was a beautifully decorated hotel! I loved all the fresh floral arrangements in the lobby.
The location was great. We were able to walk to bars, restaurants and shops in the Gaslamp District. (There was a music festival going on one evening that we could hear from the room. It was pretty loud, but the music went off fairly early. I think around 10:30 or 11:00.) We never needed to, but if you need to walk to the convention center, my guess is that it would take about 20 minutes. We were not far, maybe a 12 minute walk, from water attractions like an air craft carrier and pirate ship. It took less than 5 minutes to get to hwy 5, so we did a short drive to La Jolla one night for dinner and to see some seals.
Everyone at the hotel was very nice, eager to help and ask how your day was. After we had been in the room for about an hour, the front desk called just to check on us and make sure the room was to our liking. There was a bed turn down service at night. The room was spacious, bright and comfortable. The shower/tub was a small square shape, but comfortable. The shower head was low but worked for me. I really don't see it working well, particularly for hair washing, for anyone much taller than me; I'm 5'2". Perhaps you can request a room with a tall shower head?
We ate breakfast at the hotel and it was amazing. The restaurant was very pretty and we were really underdressed, but the staff didn't seem to care and gave us amazing treatment.
The price (I booked through) Expedia, was very good for the such great accommodations and service. My husband assumed I had spent much more for the booking than what I actually did. | 5 | null |
Nothing short of AMAZING!
I stayed at the Omni Dallas Downtown on July 4th & 5th and it was wonderful. Check in was a breeze and the gentleman at the front desk was incredibly helpful. My room was on the 21st floor and I could see for miles and miles from the solid wall of windows in my room. The bed was one of the most comfortable I've slept in. The shower was a huge walk in shower with adequate water pressure. And the electric mirror in the bathroom with the tv in it was really cool. I didn't visit the restaurants other than the sports bar. Ordered a burger to go and it was very tasty. Drinks were a little pricey in the bar, but I expected that. I will stay at this Omni every time I go to Dallas in the future. | 5 | null |
Anything BUT standard!
And that is what is supposed to be...and the first hint of it is that their hotel sign is upside down. I guess some would say it is a trendy, chic sort of hotel, but I and my two friends did NOT like it at all. To me it looked like and felt like a college dorm room. The beds were mattresses on a raised platform (about 6 inches off the ground). It had no nightstand, so I had to lay my glasses and cell phone on the floor by the bed. No other furniture is in the room except a formica like counter top that stretched from one side of the room to the other. Even though the room had two double beds, there was only one plastic chair (like the kind you buy from Walmart). The TV was practically on the floor also. The bathroom is also VERY uncomfortable, especially if you are not with your significant other. The shower is out in the middle of the room next to the beds. The shower has a window wall from ceiling to the floor. There is no bathroom countertop - only a small vessel sink and a small round mirror over the sink. The only thing I found that I liked was that the "johnny" room had an exhaust fan. We were there for a three day conference, and I was sooooo uncomfortable. Good points: if you like clubs, I was told there is a most excellent one located on the roof of The Standard. The restaurant also had very good food, and all the hotel staff was helpful and friendly. If you want to stay somewhere warm, inviting, and comfortable; then this is not the standard at The Standard. | 2 | null |
Boutique-like with Roomy Accomodations
The lobby had that boutique feeling to it - small and personal and the rooms were HUGE. It makes me think the building was an apartment building in a former life. The beds were clean and comfortable and so was the sectional sofa. The bathroom was clean and hot water was plentiful. Parking was onsite and believe me - you have nothing to worry about. It is secure and only accessible by asking a front desk personnel to physically operate the door. Inside it's literally built like a bomb shelter. If World War III broke out I'd head for The Quincy. | 5 | null |
Tiny, but worth the value.
Location is very good. In downtown, has subway stations close by, shopping stores and a couple of restaurants options.
The hotel itself is pretty clean and tidy. I stayed at the shared bathrooms and they were both clean. (Shower and bathroom are separated.) Staff was friendly, even when I said the card to open my room wasn't working. They also have laundry machines in case you need to wash some clothes.
Breakfast is pretty simple: coffee and muffins. It may not be much, but it's just enough to get you started on the day!
The bedrooms are quite tiny: it only fits the bed and a little sink at the corner. But if you're planning to stay the whole day out, it's just enough for you to crash and rest. | 4 | null |
Not what you pay for.
We looked at photos posted and read reviews and booked our room...Everything was not what it seemed. The bathroom had no lighting, the walls were filthy, the room was supposed to be non-smoking and you could tell that it was a smoking room. We asked for 2 queen beds and received 2 full beds. The shower had mildew and you could hear that they had a water leak somewhere b/c it had a noise. There was not even an extra security lock on the door to protect you. I have pictures that I took just in case. The manager was nice and unfortunately it was booked to capacity so we did check out and went else where. I didn't feel safe to keep my family there. They were booking rooms that were not done getting remodeled. I have pictures to show but it is taking 30+ min to upload on here. If really needed I don't mind trying again later. | 1 | null |
Nice staff, but very poorly maintained!
The hotel lobby and staff were the nicest things about this hotel. The hotel itself left a lot to be desired, especially considering it is a Hiton. There was a steel security strip on the doorsils of the doors to each room- something that I have never seen in any hotel that I have ever stayed in. Rather, this is a security feature that one might find in a public housing project and a serious indication that is hotel has had problems with security in the past. The shower had visible mildew stains, an unidentifiable black bug and water stains on the ceiling in e actual room. The carpet in the room and the hallways were so dirty that other children who were walking on the carpet with their socks found that their socks were black with dirt. The hallways of the hotel had visible dirt on the walls and at least one towel was dirty when we arrived. This hotel has a sports bar, which was not bad, but late at night, the door to the kitchen of the sports bar could be found propped open, a tremendous security problem especially given the metal strips on the doors to the hotel rooms. Last but not least, the pool in this hotel was so cloudy that we would not let our children swim in e pool. It didn't matter if it was early in the morning, midday or late at night, the water was very cloudy, indicating that the pool was poorly maintained | 1 | null |
Regular room with water view better than suite with no water view
The staff of this hotel makes this hotel a Ritz-Carlton experience. The rooms are not as lavish as some other Ritz-Carltons, but they are in slightly better condition than some of Ritz-Carlton's aging properties. The deluxe water view rooms offer great views of the Statue of Liberty and Battery Park. A spotting scope is provided in these rooms making for good sites and people watching. I have also stayed in a Club Executive Deluxe Suite, which was nearly double in size but had a fairly boring city view. When I asked to see a deluxe room with a water view the next day, I immediately realized that it was worth sacrificing space for a view at this hotel. Overall, it was a good experience. Room service and food quality was good as well. | 4 | null |
Beautiful Hotel, tragically managed
Management has ignored the letters. The MOD refused to refund my 3 hour stay of which we were gon for 2 so they could clean the room, which never occured. High Price, Low Touch. I need better odds than 1 out of 3 on a hotel.
I have stayed at this hotel three times in the past year and each has been a less than optimal experience. My first visit I paid for an upgraded king room with a view of the Water Gardens and ended up in a standard room and a view of a building. The second time was a flawless experience. Then there was 3 weeks ago. Checked in and was given keys that did not work. Went back downstairs got replacement keys and again no success. On the third trip we were given keys that worked. Now for the next problem, the room needed to be serviced, badly needed to be serviced. I called the front desk and we headed out for dinner. We cam back and the room was not yet serviced. That was enough, I simply left a message and left the room. Total time checked in, 3 hours. Folio 235.00. I received a survey which I responded to in detail and they never responded. Do they ever read them? As far as I am concerned since we went and checked in at the Worthington I am owed for room, tax and valet. Simple.....I am discouraged by the general lack of attention to detail.
. | 1 | null |
The staff were fabulous!
The only thing I have to complain about is the recycling system. The contential breakfast was wonderful and the staff serving were fantasic but Best Western needs to improve their recycling of the breakfast plates, cups etc... In this day and age we really need to do our part, we can't have all that plastic and paper cups going into the garbage. Sorry, but they really need to come up with a better more eco friendly system. Cheers. | 4 | null |
Go somewhere else.
Checked in and the front desk clerk was amazing. Answered questions and gave advice. After that it all goes down hill. Kleenex's had a bunch stuffed into the top, popcorn was under desk all over floor. Then the worst was the internet. My job requires internet access or the use of a air card. I was expected to troubleshoot the internet. Then I was given a window after 5pm. The room had issues prior to this due to all the devices (CAT5/wireless router) were unplugged. Will NOT return and hope all future business is booked at different locations. | 1 | null |
Very good deal in a nice area
The hotel sits on a very large property and has a nice 24-hour gym as well as a small but heated swimming pool. All employees we encountered were very nice and accommodating. They even served me a tall glass of soy milk when my friends ordered beers and told us it was on the house! It really made my evening.
The drawbacks I can think of were about our room itself. I noticed mold on the vent in the shower and dust in various places including nightstands. This is really unpleasant when you lay down and turn on a reading light only to discover that you're breathing in some yucky dust particles from who knows how long ago.
Also in 2012 a hotel of this caliber really should not be charging for wifi! It's free in most public areas around major cities so one would think it would be free at a hotel.
All in all I'd say we really enjoyed ourselves at this hotel and would certainly consider it in the future. | 4 | null |
we will be back
This hotel is quite amazing when you snatch an online deal! We were very happy with our room which was modern, clean, spacious and had a rather nice view of the city. The whole hotel was well kept and felt brand new. We were expecting a small continental breakfast and were surprised with a large selection + an omelet station in the morning. The staff was incredibly friendly from start to finish. We will stay here again and we will also seek out Hyatt House in other cities from here on out. | 5 | null |
Awful!
While staying here my hotel room floor had hair all over it. It looked as if it hadn't been swept in weeks, lots of different types of hair. As I complained to the front desk, I could tell the floor had been mopped but was not cleaner than it was before. Hair and dirt also went down the drain as I turned on my shower. My floor had not been very well vacuumed. Outlets are hard to come by. Beds are uncomfortable. They charged me for a night TWO weeks before I stayed there! To top it off as I've been trying to call mangement, they've yet to answer my calls or return my voicemail. I've stayed at lots of La Quinta's as I travel a lot for my job, but I have NEVER been so disgusted or ticked off by any other location. Personally, I would not recommend this location to anyone. | 1 | null |
Elegant Lady
It seems that everytime I am in Chicago I end up staying at the Palmer House. Very old world charm, such that you can still feel the ghosts of Chicago's famous gangsters! Always very charming and the accommodations, while somewhat cramped, are always nice. | 4 | null |
Awesome Boutique Find!
The hotel is charming and the staff excellent. The location is perfect. Union Square shopping, great restaurants, lots of places to explore on foot. As a business traveler I was very happy with the high-speed internet connection.
I would highly recommend the Villa Florence and will return whether for business or pleasure. | 5 | null |
Good Stay
Good Price, clean, good breakfast, even got my room ready within 35mins showing up early for check in. large room, easy access to freeway, no need to stay downtown San Antonio. Exercise room was roomy,equipment worked, provided water, clean towels and TV and control of room temperture | 5 | null |
Great Place
This hotel is well situated. Is it located within walking distance of major attractions and restaurants. We loved the hotel itself and the staff was friendly and accommodating. If we ever go back to Philly, my husband and I would definitely stay in this hotel again. I have no problem recommending this hotel to everyone. | 5 | null |
Awful gym - nasty pools - needs another facelift - nice bartender
I stayed at this hotel for a week while attending a conference downtown.
While the hotel was clean you could tell that they were on a budget when they remodeled the place. The bathroom's had old bathtubs and the new paint didn't come all the way down to the floors. On the website it clearly states that all rooms have upgraded beds, but mine was old, dingy and not very comfortable (I should have asked to switch when I checked in.) Speaking of checking in, when I was checking in (after waiting for the one guy on duty to get off the phone for a good three minutes - which is a lot if you are the only one in the lobby with the only employee in the place - the guy on the phone was offered a lower rate than I was paying - can't you do this from the back office?) I was given little info and sent to my room. If I was paying for this I would have renegotiated or even walked away.
I also selected this place due to it's gym (which is an absolute joke - if you are looking for a small room with three antiquated machines that don't even work, this is your place) and the pools are dirty and not very inviting.
The only great thing about this hotel is that it's close to the tram (a four minute walk and then a 20 minute ride to downtown) and the bartender. The free breakfast also isn't that bad (although I did just stick with the fruit and toast.)
Suggestions for management: upgrade the gym so someone can actually work out there or be truthful on your website about the gym, pool, check-in folks and state of the rooms.
While walking to the tram I did see the Extended Stay Deluxe Midtown which looked brand new from the outside, so you may want to check out that place (but again I haven't been or stayed there). | 2 | null |
Needs To Be Refurbished
Wow. Rocky start to this trip. Check in was smooth, but went to our room only to discover that it needed serious attention by the cleaning staff. Not only were there layers of dust on the baseboards, but the carpet was heavily stained, and room was just worn out. It also had an off odor.
Called the front desk to ask for another room. Got the keys, looked at Room #2 and it was no better. Called the front desk again and asked to speak with a manager. She gave us keys to a Room #3, which was on the concierge level and had newer, less worn carpets, furnishings. It was the lesser of three evils, though it too had visible carpet stains. Will say that each of the rooms had beautiful bay views.
Will also say that the manager on duty came up to Room #3 and we chatted a bit about the three rooms we were shown. She was gracious, but did admit that managers rarely see the rooms. That spoke volumes about how this property does business.
We took advantage of the concierge level continental breakfast each morning, which offered lots of good options with an outstanding view from the top floor. Coffee, juices, pastries, cereals, fruits, yogurts, granola, bagels, etc.
The hallways of this Hyatt need new carpets. The cleaning supplies used in public areas/rooms had a very unpleasant odor. It's a massive hotel too, which wasn't ideal for us, but its location across from the Ferry Building is excellent. All manner of goodness there!
We used points for this stay. Was not a satisfied with this Hyatt property. | 2 | null |
Great Location, Worst Bathrooms, Friendly Staff
CONS:
I still don't understand why they only had one glass shower door for the shower. Water got ALL over the place and I spent at least 10 minutes every time wiping up the floors.
Elevators are ridiculously slow
Sub-par in room air conditioning
PROS:
Great Location
Friendly Staff
Rooftop Bar & Pool | 3 | null |
Fabulous location
Very centrally placed hotel on Times Square.....bed so comfortable I wanted to bring it home. Very clean and luxurious. one tiny gripe, maybe they should upgrade their toilet paper for such an upmarket hotel it was cheap rubbish.Also free wifi would have been good. | 5 | null |
Very Comfortable in Seattle
Great location. Close to everything we needed. Easy walk from the light rail we took from SeaTac. We had a corner suite, very quiet, very comfortable. The bed was perfect. I could see the birds flying by the windows in the morning and we had a small water view. I personally would have wished for a swimming pool. Loved the large bath tube. Wonderful, relaxing stay. Great check in staff. | 4 | null |
Hurricane haven
I was unfortunate to be in Boston during Hurricane Sandy but fortunate to be in The Copley Square Hotel as it happened!
This is a stylish, well priced hotel offering free wi-fi in all areas (unlike almost everywhere else I stayed), freshly renovated, immaculate rooms and public areas in a magnificent old building and genuinely friendly and helpful staff. There was some scaffoldiif on the exterior of the building but it made no difference at all to our visit. I read other reviewers had issues with small rooms - this was not my experience but we had paid for an upgrade in advance.
As we couldn't go outside for 2 days during the storm we used more of the hotel facilities than I perhaps would have done otherwise. They offer a happy hour every night that turned into quite a party under the circumstances and 15% off any meals consumed in the dining room. Breakfast was excellent - one of the best I had in Boston, offering typical American (eggs, pancakes, bacon and maple syrup) through to more familiar and lighter options.
We were locked in by the storm so we had to stay in for dinner and I'm glad we did. Although the restaurant is basically a burger joint the food was delicious - fresh salad ingredients, choice of meats (breed and provenance detailed on the menu and by the staff) made to order, excellent hand cut fries... Everything you could ask for in a great burger really! The staff were delightful and the room very private and spacious with lots of comfortable nooks and banquettes. After dinner we cleared the table, ordered another bottle of wine and played scrabble all night (they have lots of wooden board games available). All in all an excellent experience under what were pretty trying circumstances.
Highly recommended. | 4 | null |
Perfect location
It was our first time in Boston so we were looking for a conveniently located hotel. We wanted to be within a walking distance to all major attractions. So, when we found a deal ($ 96.75 for a queen bed and valet parking) at this hotel we booked it, but not without a fear because of the mixed relieves of this place. We were only hoping for the best. We were not disappointed and to be honest the whole experience was much better than we expected.
Upon entering the hotel we knew we made the right choice. The foyer is stunningly gorgeous with massive chandeliers. It is an old grand, historic hotel with an old fashioned décor. It is not shabby in any way but well-kept indeed.
We stayed in the queen room which was spacious enough, had the comfy bed and a nice view, and although the bathroom was small, it was adequate and looked like it had been recently remodeled.
The location of this hotel is perfect. It is almost next to Public Garden/ Boston Common and 10 min. stroll either to Beacon Hill or Prudential Center. If you are not keen on walking there is a subway station (Arlington) approximately 150 feet away from the hotel.
If I were to visit Boston again I would definitely stay in this hotel once more. | 5 | null |
If I Would've Known Earlier...
I just came back from a vacation to southern California, and my children and I stayed in three different properties, the Magic Castle being our last one before heading to Las Vegas.
I had booked a room at the Hollywood Hills Hotel looking forward to a great view. When I was checking in I had the great honor of being checked in by the most gracious gentleman I had ever met. Z. was very upbeat and suggested I stay at the Magic Castle, and pointed out the benefits of staying "down the hill." The pool "up the hill" is not heated, all the snacks, breakfast, and parking are all "down the hill." I told Z. that the only reason why I booked up the hill was because of the view I was looking forward to. He told me that the room I was getting didn't have much of a view, but it was my choice if I wanted to go up or stay down the hill. The price was the same, so I decided to stay at the Magic Castle.
He was very, very professional and made me feel like the most important person to him. He really made me feel very welcome and at ease. My kids were able to get all the snacks they wanted, plus sodas and that was a big hit with them.
We stayed in room 213 and I was knocked off my feet to see what a bargain this place really is. It's got a humongous living room with a queen size sleeper sofa already made. It has a comfy king size bed, bathroom with regular amenities. It has a comfy full size kitchen with stove, fridge, microwave, pots, pans, glasses, plates, spoons, etc. etc. The dining room has a table with chairs where you can have a really nice meal.
The hotel is only one block from Hollywood Blvd. and the Walk of Fame, and I kid you not, my teenage kids opted NOT going to Universal Studios, but instead we went on a Hollywood/Beverly Hills tour the day we checked into the hotel, and the next day they spent the day on the Walk of Fame taking pics and buying souvenirs. I rested in the room and when they came back from walking, they took a nice dip in the pool. They loved it, loved it, loved it.
If I would've known about how great this place really is, I would've booked the room for all of the nights I spent in California.
I will definitely return. | 5 | null |
So noisy!!
Great location and the rooms were clean and spacious enough. Staff friendly and helpful too. You do have to pay for parking every night which seems a bit odd for a motel but it's only $10 a night so not too bad. Rivercenter literally around the corner and the alamo and riverwalk are maybe a 10/15 minute walk away. The only downside of this place is it is so noisy at night. Anything out the front of the complex can be heard inside. Saying this we were in a room on the ground floor right by the road, rooms on the 2nd floor and further to the back of the car park may have been quieter. | 3 | null |
A Long, Yet Pleasant Stay
I stayed at SHS for 23 days. I was in Memphis for training.
I had boxes shipped to a hotel next door (Marriott was the hotel we were initially staying) when my hotel was switched, the Spring Hill Suites front desk people immediately took care of the three boxes of items I'd need for the following three weeks at their hotel. They were brought to me upon check in. Very nice.
I'm still not sure if Memphis people aren't as friendly as New Jersey folks, or if was the attitude of the staff. I found that if you went out of your way...and pretty far out of your way you could manage a hello or maybe a good morning.
A few staff members were very approachable but the ones that weren't, and had no intentions of being so, was well, strange. The housekeeping crew weren't going to say hello no matter how you went about it. It became funny, then a mission, one we never did win.
Some could have taken a lesson from Crystal in the breakfast area. She and another woman represented Spring Hill Suites well, in general. I saw that kid work from morning to night always with a smile.
Keith and Darren at the front desk...same thing. Nice people.
The property itself is clean, modern and the best possible location in downtown Memphis. Directly across the street from a nice park and plenty of shopping.
Within walking distance to the beautiful Peabody Hotel ( which everyday at 11 and 5 the famous ducks come down to the lobby by elevator and to the fountain) the famous Rendezvous rib joint,
And of course Beale Street where music plays block after block.
Nice outdoor pool, hot tub and plenty of private space to work or study.
The business center is in the lobby, two computers, printer the usual. The front desk helps with faxes, transportation and the like.
The gym is small and some of the equipment was not up and running- but they had a variety of equipment. Small but clean and doable. I joined the YMCA a few blocks around the corner. The best Y I have ever been to. Keep it in mind if you're staying in town for any length of time.
Working and living in the NY/NJ area, I'm not rattled by the homeless population, who will generate persistent conversation to request food and or money. Perhaps at night you want to walk with someone. The hotel makes great effort to keep its property safe. Plenty of police presence, though we had not one issue.
The rooms are very nice. While you couldn't get a smile from a housekeeper, you definitely had great service daily. Always restocked and supplied whatever you needed. I don't know, maybe I'm demanding, after all, I had more Paul Mitchell hair products than I could, who knows maybe they were just too busy to smile or say hello....ever..not once...ever.....
My only complaint after 23 days at the Memphis SHS is getting fresh coffee early morning, just didn't happen. You could get coffee, but not fresh coffee. Which is a minor mess up, I suppose.
But important to those who enjoy (need) coffee in the morning,
The City Market on the corner was the go to place for coffee. Great deli/grocery store which we relied on a lot for coffee. Great Gumbo too. There isn't a DD or a Starbucks within six city blocks that I saw.
The hotel is quiet for downtown. The restaurants within walking distance are some of the best eateries I've experienced. Flying Fish, Majestic Grill, The Tea Room, all very different, but all amazing. The hotel does not have a restaurant but most places deliver.
The charm of downtown Memphis is Main Street. The only transportation in front of the hotel is horse and carriage and trollies. For a dollar you can ride across town, and I suggest even if you have no where to go...go. Its the charm of the city. Take a ride to the Spaghetti Warehouse.
All in all, I loved the hotel. When you're away from home for three weeks, it's important to be comfortable, feel safe and be in a clean environment...SHS offers that and more.
Once again SHS has managed to make me feel at home, no matter where in the country I am.
One day I will go back to Memphis and when I do, SHS will be my first choice. It always is.
There is something for everyone at this location...except maybe a hello from a housekeeper. | 4 | null |
Nice Clerk; Lousy Room
The desk clerk on duty that nice was friendly; the good news ends there.
I stayed at the Extended Stay on Friday, June 29. When I arrived, it was just after 3:00 - the time listed as check-in time - but my room was not ready. The clerk apologized, then after waiting for about 15 minutes, he offered me a room that he said had a broken closet. Since I had no need for any kind of closet, I took the room, room 118.
It wasn't just the closet. To start, I counted two cigarette holes in the comforter; pulling back the comforter revealed at least three cigarette holes in the blanket. In addition, the sheets were thin and old. There were also a couple of stains on the nightstand, and rust in the drain of the sink.
Now, I wasn't expecting the Ritz, but this is unacceptable at any price point. The closet was indeed broken - a couple of the bars looked like they had been ripped from the wall - but that was not the problem. There is something WRONG about spending money to sleep in a bed with holes in the bedding.
True, I did not ask for a different room or new bedding, but then again, I shouldn't have to. I paid just north of 50 bucks for the room on Hotwire, but I won't do it again: There are better options in the C-bus area... | 2 | null |
Visiting son in Boston
Took a weekend to visit our son who lives in South Boston.Found this hotel on google maps and read about it on trip advisor as well.Extremely nice place,great modern lobby,fast check in fastest elevators i ever used.Clean room clean bathroom great comfortable bed flat screen tv etc.Price i thought was good compared to other hotels in the area.Nice lobby for people watching too.You can walk to Hanover street easily as well as other tourist attractions.$33 a night for parking in the garage underneath which is high but no other choice and it was also easy to get upstairs from the garage.Downside breakfast in their restaurant was overpriced to me and i live in NJ close to NYC so things here are expensive but this was a bad value.Bar in the lobby is good drinks pricey,but your in a large city so no shock to me.Irish pub and the "City" bar also in hotel but owned by a different company both were good,The pub food was fine and not too bad in price at all,drinks pricey but again big city! Close to Interstate 90 which was good for getting there.Would stay again for that price.Its attached to a huge convention center so be aware of that.Getting a cab was easy as well as getting to The T subway. | 4 | null |
Way uneven
Looks are deceiving at the Rivercenter. The lobby is inviting, but get to the front desk...and...room (king) is not ready but I can have a double. No thanks. Is there king availability on the concierge floor? Yessir! Only $52/night additional. I am exhausted and want to get settled get to 27th floor, no sign that it's concierge floor and no limited access as I really want quiet. I open the door and it's two doubles...and it is SMALL!! Should have gone back down but did not want the hassle. Temp control works fitfully, small TV screen, small bathroom, but the room is at least clean.
As stated in other reviews this is a convention hotel so there is plenty of noise in the halls. Catering staff was better than average, Housekeeping was surprisingly friendly and courteous, the bellman when I departed actually took the bag and loaded it into the cab. The check out was another matter. There is no explanation for two people at the height of checkout to stand there and talk to each other, look at the computer screen, talk to each other, go in the back, come out and continue fiddling around, answering the phone and doing everything but checking people out of the *&^$# hotel!! The line had 10 people in it and didn't move for a good 10 minutes.
And then there are the elevators...everything written in previous entries is absolutely true. These are the slowest elevators I have ever encountered. I waited no less than 15 minutes twice and more than 5 minutes almost every time. It is maddening!! I did not get the pleasure of the parking fee, but after paying and additional $100 for a standard room, for which I got a buffet breakfast, I asked at check out about the situation and received a blank stare after that extended wait in line. And the lunch in the house cafe was $23 for a sandwich and a beer.
While I am a Marriott Gold...and typically enjoy the dependability and occasional surprising service and expansive room, I will never stay at this property again. | 2 | null |
Good solid stay
If you are flying out early from Austin, stay here. Breakfast was ready earlier than promised. We only stayed 6 hours, due to driving in and flying out early, but a few hours of sleep was worth it. | 4 | null |
Location, location, location!
This hotel is located in Times Square, the center of all the action and in the theater district in Midtown. You can walk to Rockerfeller Center, Top of the Rock, St. Patrick, 5th Avenue and it's wonderful stores, of course most theaters, I appened to stayed at the hotel during Hurricane Sandy & they were very organized & and their staff was very helpful. If you are a senior, don't forget to,get their senior discount! | 5 | null |
Recommended!
If you are looking for a comfortable, clean yet basic place to stay at a 'budget' price whilst in the Big Apple, I recommend the Larchmont.
The location is superb and on a quiet street. I had a room on the 3rd floor facing the street and had no problems with noise...in fact it was pretty quiet.
Pros: Comfortable bed, basin, ceiling fan and tv in the rooms, shared bathrooms clean, free internet, nice lobby, helpful staff, elevator, free breakfast...
Cons: couldn't really think of any to be honest! Some guests may scoff at what is offered for breakfast, though I was grateful for toast, orange juice, coffee.
I would definitely stay here again | 5 | null |
Very good location for vacationing and great for quick R&R on business
Can't say enough about the location - literally 15 minutes from the airport (non-rush hour), maybe 5 minutes to Sea World and the beaches. The hotel grounds are compact and "resort-like". Pools (with waterslides) are great for younger kids. If you're traveling for business it's a short elevator trip to the pool/hot tub to relax at day end or very short trip over to the beach.
Two restaurant choices - expensive but decent Red Marlin and the reasonable poolside restuarant/bar. There's also an Einstein Bagel on the dock for breakfast/lunch. Hours seem to vary greatly depending on season. Other than this, you'll be getting in the car for a short drive to eat.
Ocean view gets you great sunset potential. I found the rooms relatively spacious and decently furnished and all room I have stayed in have refridgerators. I have only stayed in the Tower rooms and can't speak to the options in other buildings (mostly suites, I think).
Note: pricing in the summer is pretty steep; I only stay during offpeak when the rates are competitive compared to other business hotels. | 4 | null |
Worse hotel ever
First of all before you check in to this hotel make sure you do your research very well and make sure you read the reviews.our first instant is what the hell.the bathroom toilet is broken no fridge no microwave and to top it all the area is scary,so beware, | 1 | null |
Save your trip and don't go to this hotel
Unpleasant and impolite staff...
Dirty dirty rooms, seems they never clean or sweep the ground, ugly and unpleasant bathroom with cockroaches !! I told the reception about them she gave me a ridiculous smile seems that I was complaining about a very normal thing....
The Wireless ,... You can barely check your email ...
The coffee machine ..... Let me not to describe that .... Don't drink any drop coming down from it just open the tap and look inside... | 1 | null |
Ok if you get a good deal.
First let me start by saying this is not the type of hotel I would book for myself, but travelled with a group of friends who arranged everything. Got a very good flight/hotel deal with expedia, but if I had to pay the rates quoted on the Millennnium website I would have been very disappointed with what I got for my money. Room had 2 double beds, which to be fair were comfortable, but the carpet had stains on it, walls had marks on them, and the room has an old look and just had the feel of eveything starting to fray around the edges.Also no coffee machine in the room, which was annoying.I know there is a Starbucks next door, but you have to pay for your coffee in Starbucks,and if I had paid the full rate for the room then I would want a free cup of coffee included. Had no problem with the wait for the elevators, and the staff I dealt with were all polite. Reception and lobby are very dark (lot of black) and not inviting like most hotel lobbys are. Was not a fan of being so close to Times Sq, and the Millennium is just steps away, but if you want to be close to the lights and action then it ticks that box. If you get a good deal and your expectations are not that high, then should be ok, but if not then look around for much better/modern hotels away from Times Sq. | 3 | null |
Owful impression
Room was suppouse to be with coffeemaker. It doesn't have it.
Unfriendly receptionist.
Poor and cheap breakfast.
No free wall outlets.
Hotel located in dangerous district.
NO sound proofing at all.i can hear everything from next room.
Very dark lights. | 1 | null |
Padres/Mets series
First time stay at the Bristol, what a great surprise. Clean rooms, very helpful staff. Walking distance to Petco Park to watch the Padres take two out of three. Overall stay was great, I only have one question. Why do you charge $26.00 a day for parking? As a paying guest staying the entire weekend, I think this is a shame. When I saw this charge on my bill a great weekend turned into not so great. | 5 | null |
OK hotel
Older hotel, rooms were small but clean. Right across the street from the airport entrance, so good location if you're traveling. People are very friendly. I'm fairly certain either the food or water got me the first night I was there. Snacked at the lobby bar, stomach was not right in the middle of the night. Knocked me out for a day. | 3 | null |
Can't seem to get it together
My first clue that there might be a problem with this hotel was the multiple breakfast room service trays still in the hallway at 3 p.m. when I checked in (they were still there at 9 p.m.). I didn't check my room closely on arrival, just dropped my bags and went to meet colleagues for dinner. When I returned, exhausted, I discovered that neither the bed nor the bathroom had been cleaned (lots of long black hair, I am blond). First offer was to send housekeeping to clean, but after I insisted, I was moved to a new room. New room was clean. Got up at 5 to use the fitness center, which was full. One treadmill was not working, so I went and reported that to the front desk. They assured me it would be safe to run outside, in the dark, around the hotel-yea, right, I'll just jump over the homeless guys sleeping on every corner. I am from a big city, and fairly brave, but this is NOT an area for a single woman to be out at 5 a.m. Never did get a treadmill, the fitness center remained packed and I had to leave to go to work. As others have pointed out, restaurant options are very limited in the evenings in this area. Overall, staff seemed pleasant but unaware of the service level one would expect in this type of hotel- for example, no offer to bring me keys to new room or to help me move. And I'm an Omni "select guest." | 2 | null |
Bed Bugs
I reserved the Radison from Travelosity. I brought my kids and a male friend to Indianapolis. We reserved 2 nights. The first night I woke up in the middle of the night scratching on my chest and lower legs. My friend complained about itching also. In the morning I was itching and red all down my body. My friend looked at the double beds and saw one bed bug dead and 2 other crawling around. Him and I slept under the coveers and my kids were sleeping on top of the covers. My friend then slept on top of the cover. I got the "butt" of the deal because I stayed under the covers. I complained and they moved us to a different room. My stay was miserable due to me itching and as I'm typing this, am itching. I most likely will not stay here again. The beds looked as they didn't change the sheets after someone had stayed. Thumbs down> | 2 | null |
Bait and switch … Stay someplace else!
Booked my room in Jan for a stay in late June, booked a two bedroom suite with two bathrooms. This layout was important to me so I called and confirmed my online reservation just to make sure I had book a two bedroom two bath room. On check in day I stopped by the front desk at 11:30am, the room was not ready, which was fine check in was at 3PM… confirmed at 11:30 I had a two bath/ two bedroom suite waiting for me. Stopped back at 2:30PM room still was not ready but I thought I would give it a try again, confirmed still waiting for a two bedroom two bath suite, at that time was offered a one bedroom suite that had two bathrooms if I wanted that, I opted to wait for my room. 3PM rolls around and I find out that I don’t have a two bedroom / two bath suite but a two bedroom one bath suite. I asked for the room I had been promised and was told I could “take what you are being given or leave it, and bathrooms are not guaranteed” They gave me $100 for my “trouble”… Further trouble on our stay included three room keys that stopped working. Stained bathroom towel and clearly air conditioner filters that have never been cleaned. | 2 | null |
Dirty hotel--avoid it.
There on a business trip and checked in late so had no option but to stay that night--I checked out in the mornig. Among the issues:
- Had to ask twice for clean sheets after finding hairs in the bed; the first time they made the bed while I was getting dinner and calimed they'd changed the sheets, but the hair was still there
-Scuffed, dirty marks on all the walls
-Peeling paint in the bathroom
-Cracked grout and black mold (lots of it) in the shower stall
-Room service coffee came with cream in a jug that once I was halfway down it, was revealed to be cracked and incredibly dirty inside
"Closet" was an alcove with a plastic curtain
-Pillows smelled of old sweat, really offensive odor. Had to cover a pilow with a towel to use it. | 1 | null |
Old/Run down/Outdated Very dissapointed
I paid $150+tax for a 2 bed room at the Congress Plaza Hotel. For where it is, it may be an OK price, but it was very old and run down. The staff were awkward and just seemed to want tips. The whole placed smelled funny, everything in the hotel was SUPER spread out. Our room looked like it hadn't been finished, i.e. things were not painted, AC/Heater was broken. Also, strangely there were no locks or screens on the windows, we were on the 9th floor?! Overall, it was a bad experience. I would NOT recommend staying there. | 1 | null |
AC made a metal on metal grinding noise
I waited a week to post this review in order to give management a chance to respond to my phone call, sadly they have not called back. We booked a suite with a sofa bed for one night at each end of our trip. Our first nights stay was ok but there were no sheets for sofa bed, and the 3-4inch thick mattress was covered in plastic so that each time our son rolled over it made noise. The plastic was useful as there was popcorn in the sofa bed when we arrived and we were able to wipe down the mattress.
Our second stay was not as good. One of the two AC/Heating units in the room made a metal on metal grinding noise when the AC was on. We called down to the front desk and talked to the manager on duty and we were told that there was no one on staff that could fix the problem until tomorrow and there were no other rooms available. The suggestion of calling a repairman was met with a laugh and a 5 minute explanation on to adjust the other fan to cool the room, during this condescending conversation I was called, "dude, buddy and man" never sir or Mr.... Unfortunately the second unit in the room was not nearly as efficient as the one that made the loud noise (it took until 2am (6 hours later) before the humidity went down). I tried to explain this to the manager and asked if he could call over to another hotel and see if they had a room, he replied "that's up to you dude" and hung up on me. My call to the general manager was not returned. | 1 | null |
Nice, but I think it's overrated
Let me begin with few positives:
1. The staff, for the most part, is fantastic. The bellmen and doormen and drivers are so nice, and the front desk staff goes out of its way to be accommodating.
2. The courtesy car IS extremely nice, and it was available several times when we needed it.
3. The location is great.
Now, let me explain what failed to live up to these other standards. When you are charging $400+ for your rooms, you have to maintain them perfectly. There were nicks and dings on all of the furniture. The paint on the mirrors was chipped, and the walls were scratched. That's just a major turnoff for me. Now, those mishaps may have occurred because the rooms are so SMALL. We had a deluxe room of some sort, and it was teensy-tiny. We could barely fit all of our luggage; plus, there was very little storage to unpack (something I always do when I stay for more than 3 nights). Additionally, we felt pretty inconvenienced when both elevators went out one night, and we had to walk up the 8 flights of stairs to our room. Thankfully, we're pretty athletic and young, so it didn't inconvenience us too terribly. Finally, we felt that the evening concierge was lacking, but the hotel has already done its best to fix this problem, so I won't go into detail - especially since the female concierges in the morning were so excellent.
Next week, we'll be trying out another hotel in Boston, and we'll definitely write a review. Perhaps I am being too choosy, but we stay in great hotels all over the world. I feel qualified to pick a bone or two. | 3 | null |
Felt like a Hollywood actress
This hotel is very charming.Cool atmosphere with all the attendants always smiling and cheerful.Their valet parking system is really smart and prompt.The garden with the uphill annexe is a great walk.the breakfast is too good and the seating arrangement provides a lovely satisfying ambience. | 5 | null |
Very Nice Funky Hotel
Our daughter was attending orientation at DePaul University and we were looking for a hotel relatively close to the school, and not wanting to spend a fortune. I happened onto Hotel Indigo during my internet search, the reviews were very favorable, and the price was right. We really enjoyed our three-night stay at Hotel Indigo. We were on the 10th floor, and in a corner room, with two queen beds. It wasn't the smallest hotel room I've ever had, but definitely couldn't be called large. However, the beds were quite comfortable, we enjoyed the little sitting area, and it was fun to be in a hotel that actually had some color.
This hotel is in a mostly residential neighborhood, but is in a really great location. We had reservations to see a show at Second City, on Wells Street, and were about a 15 minute walk from there. If you are looking for lots of nice little cafes and such, Wells Street is an excellent place to go. It is also an easy walk to the north end of Michigan Avenue, near Watertower Place, and the Hancock Building, though you can also take the El. The Clark/Division El stop on the Red Line is about a block and a half from the Hotel Indigo.
The employees at Hotel Indigo were all friendly and helpful. The room was very comfortable and clean. We will definitely be staying here again on trips to Chicago to visit our daughter. | 4 | null |
Bedroom nice, Bathroom bad.
Never having stayed in the Galleria area before, I was very confused by the two Westin's essentially on the same block. Yes, there are two. The Westin Oaks Galleria and The Westin at the Galleria. The Westin at The Galleria has better reviews by and large than The Westin Oaks. I thought I was making reservations at The Westin Galleria but in fact was booking at the other Westin. My transportation from the airport was even confused by it all.
Staff at The Westin Oaks was very friendly and seemed responsive to my needs. I complained about smoking on my floor within the first 24 hours and the problem was addressed. This is a non smoking property but I never would have known that when I checked in-the smoke smell in the hallways was very thick.
One advantage of this property is the elevator system-one hardly has to ever wait for an elevator and the elevators don't stop at every floor on the way up or down.
My bedroom was spacious and clean for the most part. Mattress seemed brand new and very comfortable. Linens on bed were high quality. Nice views of Post Oak area and beyond.
And then there was the bathroom. I was in room 1708, by the way because I read other reviews of water issues and the manager wanted to know which room the guest was in. I reported one of the problems when it occurred. A repair man came up after 30 minutes claiming that someone above me must have overfilled the tub. Hah! Just looking at the bathroom ceiling when I checked in, was evidence that there has been chronic water problems in the ceiling. The tiles were covered with furry stuff and corroding. Large spaces between ceiling tiles. What happened was water pouring in great quantities, including pieces of the ceiling from the 18th floor bathroom above me into the bathtub. Lucky for me that I was not in the bathtub when this happened. By the time the repair man arrived the water had stopped. I can't imagine this would be very healthy.
But there was another issue with the bathroom and that was the very hot water in the toilet. Every time I went to the bathroom it was like a sauna on my bottom. I didn't see steam rising up but it sure felt like it and one time I thought I had been burned. I am not kidding about this. I think I could have roasted marshmallows over the john! It was very disconcerting. I never put my hand in the water because I thought I would freak out. The toilet storage tank was even hot to the touch.
When you turn on the water in a bathtub it usually runs cold and turns warmer the further you turn the handle. With this bathtub it was the opposite. It starts out hot and turns cold the further you turn the handle.
The wallpaper in the bathroom was stained and dirty-one area could have possibly been blood stains. Look behind the painting hanging over the toilet.
So what's the deal with even renting out rooms in this condition? Does the Hotel hope to get lucky and hope the guests won't make a fuss? Does the front desk think that guests of a certain age will just suck it up? I should have asked to change rooms but sometimes the hassle of packing everything up & moving is just overwhelming. Plus I was not in the room that much.
I would have had a beautiful stay if it were not for this issue. It was a major issue. Because of my experience here, I will think twice before I even book at another Westin. | 2 | null |
great time in NY-horrible hotel
Hotel was great location Live in Philly-took train to check out some museums. I travel frequently. The people at the hotel were very rude. On my way back, had left my bag there prior to having leave for NYP (train)...on my way back there was huge parade-had to navigate my way back to hotel as many streets were closed-that's fine. I get back to the hotel-so I decide to take a cab back to NYp since I was running late...concierge wasn't even at the desk..she was "somewhere"...when she finally gets back to her desk-she says she cannot call me a cab since I wasn't going to an airport. Now -I could have said I was, and when the cab got there -say change of plans to the driver-i am going to Penn Station. However-I did not had to lug my bag up to 5th because the [--] refused to help me. DO NOT STAY AT THIS HOTEL. | 1 | null |
Best relationship quality-price that you are ever going to get
This motel is awesome, beds are of high quality, it is clean and comfortable. It took to me only 8 min to go to the convention center. It is near the US Airways stadium of the Phoenix Suns too (10 min). The staff was friendly and was very helpful with any petitions that you might have.
There are bars and restaurants close at hand too. | 5 | null |
worst hotel ever
I have just arrived back from the US i went to stay in Seattle first then down to San Fran for 7 days i arrived in this hole and booked into another hotel, it smelt the bed linen was dirty and no room at all, the web site does not show the true Hotel Fusion, i have no idea where those rooms are because the people we spoke with all said that there rooms were small, i stayed across the road at the Parc 55 at a massive cost but onto the travel agent .......great location but that is it | 1 | null |
Very nice hotel
We stayed 3 nites in the Marriott Marque and then 3 nites at the Hilton Garden Inn. Both were great locations, totally different atmosphere. We love the beds at the Hilton - room as a little older - but still had plenty of amenities. It did like coming in thru a lobby and people great you coming and going. Room was quiet and clean - staff was very pleasant and helpful. I would definitely stay again. The great advantage is the French restaurant next door - Pigalle - remined us so much of Paris. Great food - croissants like in Paris - different from US. We ate there every morning! Fantastic atmosphere - made the hotel stay even better. | 4 | null |
Location is key
This Courtyard is very close to Old Town San Diego which is why we chose this property. You can literally walk 2 blocks and be at the start of great restaurants and shops. Whaley House is very close to this hotel as well. When we checked in, Victor upgraded us to a 1 bedroom suite at Karen's request. She also waived the $15.00 dollar parking fee because we are gold elite members with Marriott. Parking is very convenient and right under the hotel. I felt safer with our car in the underground garage, instead of being left on the street although one could definitely do that. We were also given 2 free coupons to use in the morning towards a starbucks coffee or any beverage of our choice at Starbucks located right by the lobby. The room was shaped somewhat odd. It was also dark even though we opened the curtains. It seemed damp and had that musky scent to it. The bathroom is very small with a small sink on the outside of the bathroom in which to get ready. It is only big enough for one person to get ready at a time. The tub is small as well. The bed was a King as expected and the matress was hard. I however slept somewhat decent because of the large size of the bed. They could use some softer mattresses. There were plenty of pillows though. The walls are very thin as I could actually hear the people in the next room having a conversation. I could also hear their television. I could hear that from the living room. Then the next morning I could hear the neighbor in the next room taking a shower plain as day. I think they need to do something about the noise factor. This hotel has a very small pool and a jacuzzi. I think this must be an old hotel that was upgraded. I thought the customer service was excellent and the location was excellent. There is also a Fairfield Inn right down the street. I would recommend this hotel if you want to walk to Old Town and not worry about parking. Make sure if you are a Gold or Platinum member with Marriott that you ask for free parking. | 3 | null |
No frills
I don't agree with the rave reviews and was disappointed in this hotel. If you set your expectations lower, it will be fine. I agree that this is a clean, fine place to stay if you just need a reasonable place near University of Denver, or you are alone on business, but this is not a vacation hotel. The rooms are fine. Very basic and not the best design. Ask for a high floor with a rocky mountain view. We booked an executive king (slightly larger) for three of us, but were told they are only on the parking lot side, which was very unattractive. The views on the other side were well worth the smaller room. The larger room was a strange layout anyway. The room is ok. Basic. Bathroom so small, I banged myself several times (I am a small person!), and I was honestly frustrated. $3.50 for a bottle of water in the room; they did have some cups of water in the lobby which was appreciated. Bad/weak free coffee in the lobby. Very loud music in the lobby, so you couldn't sit and enjoy a newspaper. It is reasonably priced, and very clean, but no frills (except for Paul Mitchell shampoo). The location is odd, in the midst of lots of strip malls. Pros: Very nice staff; very clean rooms, relatively comfortable bed (although the pull out couch was almost not usable for sleep--my teen, who can sleep anywhere said he barely slept for two nights) reasonable compared to some others in the area; free parking. Cons: No frills, small bathrooms, unattractive location. I would only come back here if other hotels were exorbitantly more expensive, or if I was only going to be here one night. I'd like to try the JW Marriott next time. | 3 | null |
alcatraz is more liveable
As soon as we arrived we were greeted by the friendly staff!!..clearly that is a sarcastic statement, once we had to spend more money at reception to get the rooms sorted, even though the travel agent had confirmed it all, we ventured up to our rooms, where we found a desolate room with disgusting layout, they say you "get what you paid for" well when we payed a decent amount for our stay, we got served second fiddle! You know a hotel is bad when it doesn't have the typical "bible" in the top draw. There was no alarm clock, desk light, tv remote, and dont get me started on the bathroom. In closing, I cannot wait for my stay to end and will be happy to depart, bed bugs and all! | 1 | null |
Good location, but most likely I won't go back...
Before I start with the negative, let's highlight the good points:
1) Location: The hotel was located in a safe neighborhood & easily accessible.
2) No bed bugs : this speaks for itself.
3) Friendly front desk staff at check-in. The gentleman who greeted us at check-in was very friendly & welcoming, definitely something nice to see in a large hotel. This was the bright spot for me in the entire trip.
But unfortunately, there was some room for improvement:
1) Maintenance: Our room phone was not working. No dial tone, no nothing. We actually went down to the desk and told someone, they assured us it would be fixed, but that never happened.
2) What "recent renovations"? : The room itself was small (not unexpected in a NYC hotel) but also shabby. The TV was an old model with poor picture and sound quality & the beds were tiny. The shower had several cracked tiles, and it looked like someone just put a hammer through the wall in the shower where the shower head came out. The carpet was, frankly, rather scary, and even had the perfect impression of the iron
3) Heating & A/C: We stayed in February, and found that the heat was hard to manage. The room had a radiator heat source that even with the valve fully closed threw so much heat that we had to run the (window-mounted) A/C unit all night.
4) Elevators: The elevators are slow, which was mentioned by other reviewers. Our room was fairly close to two different elevators, and often we found ourselves waiting an average of 5 minutes for an empty car.
All in all, the bright spots don't make up for the bad points, and unfortunately, I don't think we'll stay there again. | 3 | null |
Quarter horse congress
Our room was not cleaned for 4 days in a row. i went to the desk each night for clean towels and asked that our room please please get done the next day.
We left very early in the morning and came back very late at night as we were at the Quarter Horse Congress.
We were dirty and dusty from being with the horses and in the barn all day.
We will stay at your hotel again next year as it is very convenient and we love the breakfast.
Oh also on the last day we were done showing and were able to sleep in for once. and believe it or not my wake up call for 4 amfrom the previous day came through even though i did not ask for a wake up call. Never thought a wake up call carried from day to day.
thank you
Teresa | 4 | null |
Can't say enough good things about W SFO!!
W Hotel SFO is the absolute best! From the corporate side all the way down to the parking staff. I stay here on business and pleasure many times a year and just can't tell you how great they all are! The rooms are a bit on the small side but that is expected from a hotel located at ground zero of the city center. The service is always warm and welcome and the staff remembers me each time. Brad Wulff who is based out of LA but handles details at the W SFO is also top notch. Starwood has a winner in him and they should make sure to hang on to him!! Love the W hotel in SFO!!! | 5 | null |
Very nice hotel near Penn Station.
I was in town for 2 days and took the train into the city. This hotel was within walking distance to everything I was there for. The room was small as expected in NYC, but clean and was recently updated. The restaurant in the hotel was not that great and pricey. There are many better options nearby. | 4 | null |
Not a place to take the family!
I stayed here from the 8th through the 18th of July. This hotel is mediocre at best. I have stayed at better Hotel 6's. Atleast they keep the light on for you!
I am a Hilton Gold level member and am supposed to get a free upgrade for being so. I asked them about this at the front desk when checking in. They said, oh yeah, you have already been upgraded. I had the same type of room as a couple of my co-workers that were here for the same reason and I was on the top floor and at the very end of the hall. The furthest away from the elevators, lobby and restaurants. What an upgrade!
The breakfast was ok, for the first 2 days! It never changes. I believe there were 3 days that I didn't even eat breakfast there. It really needs a boost.
Derricks:
This place needs someone to light a fire in the employees rears!
First of all, there were supposed to be free appetizers from 5-7 every weekday. Well, they only put out one tray of them and when they are gone, they are gone. They don't make any more. We got back from a class and they were out by 5:30. If you advertise from 5-7, then have them available from 5-7.
Next, they claim this time to be their "Happy Hour" for drinks. Well, you only get to choose from 2-3 selections of beer and they only discount the draft about a buck.
Lastly, the service here SUCKS and is so SLOW!!!! They could care less about you as a patron and when you get your food. It took us over an hour to have a hamburger and french fries along with a chicken quesadilla made. The waitress acted like she really could care less.
Out by the pool, how can you relax here? There are planes flying over every 5 minutes and like an early review said, it sounds like they are going to hit the building.
I did have a rental car and this place is so far out in the boonies away from everyone, it takes 15-20 minutes just to get to a place that is decent to eat. I spoke with a local and he laughed when I told them where we were staying. His exact words were, don't go out on the sidewalk after dark because we call that place "GunSlingerVille".
Nice! | 1 | null |
Good hotel, great location.
Although this hotel is on the expensive side (we splurged because we were on our honeymoon), it was a nice stay. The room was small, yes, but it was clean, comfortable and the decor made it more luxurious. The furniture and bathroom fixtures are all pretty new so the place feels well maintained. Cleanliness is a big issue for me and this place was spotless.
We were on the 12th floor, so nice and quiet. The staff was friendly and helpful. The hotel is located VERY close to a subway station that takes you straight into downtown Manhattan (short ride to Times Square). You are a short walk from Central Park and you are on a street with lots of great restaurants if you come home from a long day of sightseeing and don't want to travel all over the city just to get some good food.
The hotel itself doesn't have a restaurant, but it is connected to the French restaurant next door called Nice Matin. It has a nice breakfast menu. Not super cheap, but on par with the rest of New York City. The food was good. We ate breakfast there every day and had dinner there one night. If you can afford to stay at The Lucerne, you can likely afford this restaurant. I would go back to this hotel again. | 4 | null |
With a good rate it's fine..
Like another reviewer said, "It's a hotel"
Nothing special. The rooms are kind of tucked together at weird angles so it felt like you were entering a closet to get to your room.
We had two rooms and all four keys to those rooms stopped working at the same time. The front desk person, instead of apologizing and just reactivating our keys, immediately placed the blame on us saying we kept the keys too close to our cell phones or credit cards. One problem with that is that one of the keys had never left the dresser except to verify that the keys weren't working.
You never blame the customer with your first reply.. Some Customer Service training is certainly in order..
This was a one time trip to Chicago but if by chance we do return we probably wouldn't stay here again. Too many better choices close by.. | 3 | null |
Long walks, huge room, grotty bathroom, noisy housekeeping...
Overall I thought this hotel was a disappointment due to the quality of the bathroom and the noise from the other guests and housekeeping. The extra charges can add up quickly too...
Check in was quick and the public areas of the hotel offer a good first impression. There is a bar and restaurant in the main lobby. Rooms look over a courtyard or the pool area - its a strange layout as there are also some rooms (starting at the 11s) which are opposite the ground floor conference rooms and are along the corridor to the pool, car park and conference centre - these must be very noisy so would try to avoid these
Our room was 2209 - a double king - which was apparently an upgrade, It was huge with acres of space. Which made the fact that it had TINY bathroom really odd. The bathroom ceiling was 6 inches lower that the rest of the room and it didn't have a proper door - it was a sliding opaque glass door which didn't cover the door frame and offered little privacy. The WC was set at an angle, there was hardly any vanity top area and the bottom of the bath tub needed a good scrub - as did the mould around the shower. Yuk. The shower was so low on the wall I had to crouch down to wash my hair - my OH at 6ft found it harder to manage. Simply not good enough for a Hilton...
As is usual with hotels which have long corridors - people walk down them all hours of the night talking loudly to their acquaintances as did the housekeeping each morning and despite the Do Not Distrub sign hanging on the door, they happily stood chatting and vacuuming right outside our door at 8.00am. It felt like they wanted you out of the room asap...
Breakfast was provided via vouchers as my OH is a HHonors Gold - this was a continental buffet which is normally $16 and it was mediocre at best. You could upgrade to a cooked breakfast for a further $4 which we did on one morning but not on the next as it wasn't that good.
If we didn't have the Gold perks the costs above the room rate ($179pn plus tax) would have added up - $15 or $20 for wifi (24hrs) in particular (it was still added to our bill and we had to get it removed at checkout) The other cost we couldn't avoid was parking at $20 per night. This was for self parking. Don't know how much valet parking was. This seemed very high and unnecessary for guests given that the room rates were on par with downtown Seattle prices.
The hotel is definitely convenient for the light rail system and the airport. Other than that, I would choose elsewhere. | 3 | null |
Beautiful Hotel in a great location
I recently spent an evening at Hotel 1000. I came down with a friend to spend a night and do some shopping and sight seeing around Seattle.
It's a perfect location. Very close to Pioneer Square and Pike Place Market. I recommend you park you car and walk around. Everything is very close.
The hotel is modern, with a boutique feel, although not pretentious. We stayed on the 14th floor and had the bed and breakfast package which included valet parking, breakfast and 2 drink vouchers in the Boka restaurant/bar.
Our room was very clean and nicey appointed. The chair/bed was comfortable. Bathroom was great--big--although I wish it had two sinks because it is hard for two people to get ready at the same time with only one sink. That is a minor quibble though. The bathtub was something else the water faucet flows from the ceiling! I thought that was kind of a fun and interesting feature. Separate shower that had a nice shower head. Another minor quibble--I wish the water pressure was a bit stronger.
The staff is very friendly and can't seem to do enough to make you happy and comfortable. You are made to feel like you a person and not an anonymous entity. At check in you are offered a nice glass of sparkling wine. Our room wasn't quite ready when we came in--the sparkling wine was enough to keep me nice (well played Hotel 1000!). Also they gave us two extra cards for free drinks in the bar. Those were nice touches, but I do have to admit there was no way I would be annoyed if they hadn't because they were simply delightful in their demeanor and their service otherwise.
We had drinks in the Boka restaurant that evening before we went out for dinner.--I had the Paradiso (lime and kiwi and vodka--very nice!)
Breakfast was enjoyable--Another small quibble. The service was a little too attentive we had at least 5 different wait staff coming up to us every couple minutes seeing if we were ok, offering more water, coffee, etc..etc. Don't get me wrong--I appreciate the service, but it was a bit much because they were literally coming by every two minutes and it didn't give us much time to chew let alone chat. However, I'd rather have that kind of service anyday, instead of being ignored.
Unfortunatley, I can't make a comment about the spa or gym as I wasn't in either.
We had dinner at "Wild Ginger" and I'll try to do a review of it soon--I can recommend this restaurant highly--it is an easy walk from the hotel.
Nice shops nearby. funny to note there is a porn and head shop next door to the hotel. I can't make any comment about the porn or head shop (*blush*) I rather like the eclectic nature of the neighbourhood and I hope Seattle loses none of that charm. Lots of good clothing stores, etc. Pike Place Market is exceptional.
We went to the King Tut Exhibit at the Science Centre--try to see it before it closes. The conceirge can book the tickets for you. | 5 | null |
straight out the hood
if you are looking for prostitutes, drug dealers, poor service, filth, and feeling like you are going to get robbed any second then this is the place for you. I was praying that the car was going to be there in the morning. lets put it this way I wouldnt take a prostitute to this place.. | 1 | null |
great start
This was our first visit to Houston, our room was spacious and clean. We were on 15th floor with a corner window. Staff were very friendly and helpfull. The shuttle bus is an excelent service. can't comment on food as we did not eat here. Would definately stay here again. | 4 | null |
Clean and friendly
This was my first trip alone to the big city. I needed an affordable hotel that felt safe, and the New York Inn fit the bill at about $194/night with friendly staff. My accommodations were very small, but clean and reasonably comfortable. I really got my exercise on this trip. Climbing five steep flights of stairs each day to reach my room on the top floor was invigorating. The Inn is very close to Times Square and many restaurants. One needs to be more flexible if one does not want to pay $300/night or more for luxury. The staff also stored my bags in a safe place for free after I checked out while I attended a day-long conference. I drove to the city and the Central Parking Garage was just three more blocks up. I received a nice discount as a result of staying at the Inn as well. I felt like I got a real "grassroots" NYC experience. I truly enjoyed myself and my stay. Thank you. | 3 | null |
NIce views, but beware
I stayed here for 3 nights while in NYC on business. My room overlooked the Freedom Tower and had a glimpse of the memorial pools. The room was well appointed and comfortable and all seemed to be great. However, when I got home I discovered a series of bites on my left arm. I had a doctor's appointment set up for the following Monday and he confirmed that I had been bitten by bedbugs. I called the hotel and they filed a security report. Someone from Marriott did call, but I was not home (I was at a Marriott in Chicago). I have called back twice and left voicemails but have not gotten any further response.
The hotel is nice and well located to get around the city, but the bug issue is real. | 3 | null |
location good, hotel very average
No tea and cofee facilities in the room. No bottled water for HH Hnours diamond card holders. Taken up with the hotel - nothing done to rectify. They charged me Internet despite it being free for HH Diamond card holders (will request fo it to be taken off the bill). No room service for a long part of the day. It's a busy hotel, but this is no excuse for poor service | 2 | null |
Very poor customer service
We arrived from Australia for 2 days pre booked before, some or our luggage was lost by the airline, they told us that the luggage would arrive the same night,so we asked people from the front desk to advise us about it. When I rang them, they hardy said only " uhum" or "ok" but did not tell us anything about it, they did not bother! and we had not clothes to change, and we kept calling the airline asking for our luggage, and they already arrived to the hotel the same morning! None said anything to us, when finally we called them again, they just said "yes it is here".
Not a very nice experience in this hotel if you think about the amount of money you have to pay for the service that you do not get, specially when there are hundreds of nice hotels and probably cheaper that could offer you a nicer service. I would not book this hotel anymore, they are not nice, neither friendly and customer focused. | 2 | null |
Location is good, but outdated and overpriced
I dont consider my expectations overly high but clean and comfortable is always expected. This lcoation is close tot he airport but is not in the safest location as we were distracted numerous times during our week by sounds of cops and heavy traffic.
Location is outdated showing its age, staff is attentive and very polite. Easy access to public transit. | 3 | null |
Affordable and stylish in a great location
Great value, clean, modern, newly renovated, friendly staff, fluffy bed with a million pillows, and only a moment's walk from the Venice beach and boardwalk and the lovely canal district. A very welcome surprise. I had an interior courtyard room with a little balcony, which was nice. The desk clerk upgraded me when my room wasn't available right away. | 4 | null |
Had its issues but not horrible
Stayed here two nights - night before our cruise and night after. First night was horrible - couldn't get the air conditioner to work, suite was very small (there were 6 of us), and no coffee early a.m. However, when we went back the next week after our cruise we had a much bigger suite, plenty of coffee and hot breakfast in the morning and the air conditioning was "better". It was very expensive in my opinion. On the positive side the rooms were clean and the location was very convenient to shops, restaurants and even the waterfront if you didn't mind a bit of a walk. Didn't need a cab for anything. | 3 | null |
A good business hotel
I stayed at this hotel while attending a conference. I stayed 4 nights and had no complaints. Rooms are well appointed, the beds comfortable, the breakfast more than adequate and the wi-fi service was excellent. This hotel caters to business traffic, and has all the amenities that business travelers need. One nice feature is a happy hour offered in the breakfast area each night from Monday-Thursday. Free beer and munchies are a nice treat after a long day.
The only negative comment I can raise is regarding location. The Tech Center is a large business park located in suburban Denver, with chain restaurants and hotels servicing business clients the only amenities. Without a car there is NOTHING to do outside of your hotel. While light rail transit is available, it's a bit of a pain and travelers without vehicles or those who do not have business in the Tech Center area may wish to consider digs closer to some of Denver's numerous sights and sounds. | 4 | null |
The Agony of Deceit
We were given a room with a dripping heater, slow/clogged drains, and bad sewer vents. The desk's first solution was to happily pretend everything was fixed. Their second solution was to pretend everything was fixed and turn off the hot water to our heater.
"Why did you turn off our heater?" I asked the desk.
"Oh, the hotel's boiler is off tonight, since it's so mild." she replied, smirking.
What a pro to be able to say that lie without flinching! But, no, It was super cold in Chicago. They begrudgingly gave us another room. Sure enough, the hotel boiler was 100% on and working in the new room.
This hotel has seen better days. The lobby is a joke, with drafts blowing across the room every time the door opens, and mismatched, sagging ceiling tiles. The rooms are cramped, the elevators are slow. The vending machines are pretty cheap, I'll give them that. So I guess it's no surprise that they have service to match. | 1 | null |
Not what I expected for a Hilton Family Hotel...
The restaurant was terrible and messed up our order twice. The entire hotel smelled like stale urine. The room was not clean and the front desk staff was rude. Did I mention the smell? Ugh. I've done a lot of traveling over the years - both domestic and international. I have never had a hotel that disgusting in my life. | 1 | null |
Over charged
We stayed 1 night and they charged us for 2 nights now we have overdraft fees everywhere.We called they didn't care about putting us out down right rude. They told us it could take up to 10 days to get a refund. Don't let there smiling faces fool you it's all about the money. | 1 | null |
W to avoid for couples ..
Hello
I stayed in W for 4 days. Nice lobby and roof top and rooms are ok.
But service is bad , too slow and not organised.
Some rooms have a view on a wall , and you can hear what s going on in the bedroom besides yours !! I think it s too expensive compare to other hotels.
For cheeper you can go to the Madison . The location is not as good as the W , but the rest is fantastic. I stayed 1 night there.
I am a parisian french living in London . | 1 | null |
Great midtown location, nice rooms, unfortunately one of the lowest priced hotels
Awesome midtown location only a few blocks from grand central. Fun to walk out your front door and be in the heart of the city. Check in & out was easy and the front desk was very friendly. The Petite Room was quite a bit smaller than imagined but was perfectly fine as we only used the room to sleep and shower during our long weekend in the city. Hot water, good ventilation, self-controlled AC and heat, bed was pretty comfy. Nice new flat-screen TV with a desk and chair. They charge $20 PER DAY for WIFI which we found ridiculous. Unfortunately no free networks nearby to bum internet. Would recommend Connolly's on 3rd & 47th for a great pub dinner (one of the cheapest restaurants in that area) with WIFI! | 4 | null |
Don't be misled by the 4 star rating on TA...
I am shocked that this hotel has such a high rating on Tripadvisor, and it was part of the reason that I chose it. I'm a frequent traveler, and I don't find myself to be picky....I also lived in Belltown a few years ago, so was familiar with this area of the city...and I was very disappointed in my stay.
Pros:
-Walking distance to downtown, waterfront, Belltown restaurants
- Cheap relative to other downtown hotels
Cons:
- Rooms are small with little ventilation, dirty carpet and funky smell
- No wifi
- No A/C so very hot during warmer days
- Limited parking on site, so if you have a car you may end up parking in a bad area in a pay lot next to what appears to be a homeless shelter
- High volume of sketchy tenants at the hotel...as a female I was creeped out here
- Very bad corner of town....I lived in Belltown a few years back, and I recall that there are a few blocks you should steer clear of. This hotel is right in the middle of the bad area you should avoid. There are prostitutes, drug dealers, homeless people all over the place that approach you. You hear police sirens constantly. As a female I was VERY uncomfortable at this location. You can quickly walk through it and get to a better area of town, but there is really no way to avoid walking a few bad blocks first. I would not walk around there at night.
- VERY noisy in the rooms facing third avenue. The room is not well insulated and I heard traffic, police sirens & noise from the street even with window shut. Keeping the window shut also made it hot/ stuff since there is no A/C.
Anyway, I am not a picky traveler and I don't need to stay in a high end place. I am usually okay with sacrificing some quality if a hotel is in a good location and more affordable. This place, however, was hot, smelled & in a bad block of town that I would recommend staying away from. | 2 | null |
Be informed
My wife and I stayed in this hotel for our anniversary recently, the end of June. I realized I was not going to be staying in the Four Seasons, but I felt betrayed by the website of the hotel. I was ok knowing the amenities were not world class, because I did not plan to be in the room much more than to shower and sleep, as we would be out exploring the city during the day.
I walked into the room and scanned the room to make sure everything was in order, and I noticed something on top of the closet door molding. This is a taller than normal door so I looked harder and reached up to pull down a small glass jar filled with marijuana! It had been unopened and said medical marijuana on it. I was furious!! I showed my wife what I had found and instantly flushed the entire jar down the toilet.
The shower had a couple of long black hairs on the walls, and we had not yet taken a shower and neither of us have that color hair. I felt like I was in a truck stop when I used the toilet with the way it was configured. The sheets had holes in them. We awoke to find someone standing on the roof outside our window on time. There was one night that there seemed to be major construction outside our room until very late in the night. The towels were second rate (again I realized I would not be using 800 count Egyptian cotton bath sheets), but some of these looked like shop towels or something you would dry your car with.
Speaking of cars, the valet parking was not well marked and I had to back down Market St to get to the turn in for the valet. This was in a back alley ( I understand the need to use the alleys due to space restrictions) and it was poorly lit and seemed to have a you're about to get killed in this scene of the movie vibe to it.
The first night, after the marijuana issue, my wife and I were frazzled so we decided to go get something to eat. We left the hotel and took a right on Market St. headed toward Union Square. I was afraid for my wife as soon as we walked outside the hotel. There was a multitude of homeless people lining the block, and as we passed the Muni stop about 15 girls got off the bus and started fighting (not arguing! serious hair pulling shoe removing fighting.) My wife and I continued to walk and I was feeling no better about our decision to stay here. We walked for more than a mile until I felt comfortable stopping to eat, off 3rd Street. We tried to relax with dinner but it was difficult knowing we had to return down that street. I hailed a taxi, and told the man where we were going. He told me, "You better get another cab!", and he took off with me still practically in the window.
As soon as we returned to the hotel I called every hotel I could find from Union Square to the Wharf, and the only reason we did not move was because no one had rooms for all the days we needed them.
Be informed that you are getting a room in an old Historic building. You are not getting world class service and you are getting basic amenities. You are not going to be staying in the nicest part of town (as a matter of fact I had a local tell me to stay away from the Tenderloin district prior to my wife getting into town, and guess what area we were about two blocks from). There is an apartment building next door that looks like a very low rent building so you know what you will be getting from that.
I will say this, we had very few people harass us or make comments as we walked the streets, but that did not make me feel much better about this choice.
Lastly, I filled out the comment card on the nightstand and asked to be contacted about my stay and I was not contacted. I was waiting to hear from the hotel before writing my review.
Enjoy your time in SF, it is a great place to be a tourist.
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3739.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3737.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3736.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3735.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3734.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3733.jpg[/IMG]
[IMG]http://i287.photobucket.com/albums/ll127/nu2trout/DSCN3732.jpg[/IMG] | 2 | null |
US Open Rip Off
My husband booked this hotel hoping that it was an upgrade on Bookit.com. He made a last minute decision to move us from Motel 6 ($99) to what appeared to be a better hotel ($450). The tag on the back of the door said that the room normally rented for from $90-130/nite. At $90, it might have been worth it. The number on the room was a Post-it taped to the door, the A/C didn't work, the room was not properly made up when we arrived (no pillow cases, later brought by a nice maid), office staff called for a cab that never came (45 minute wait...We hailed our own cab). NOT WORTH THE TIME!!! UNSCRUPULOUS MANAGEMENT!! Charged 4 X the going rate because of demand for a 1-star facility. Pros: Parking was free, Continental Breakfast....Cons: Seedy neighborhood, A/C didn't work, carpet edges dirty. Bookit.com needs to review this listing and give it the 1-star rating it deserves. | 1 | null |
Location and parking lot were the only positive things in this hotel
There is nothing royal in this hotel! The staff was very friendly, but when we made complaints about our room, they could not do anything, just gave us a paper to fill in which they could then forward to the owner. The room was very small, not very clean and we had no refridgerator. Our wardrobe's door was broken. The bed was quite uncomfortable. Gladly the location was perfect for us, short distance to Union Square and all the nice bars in the North Beach area. | 2 | null |
Why stay elsewhere?
A warm greeting, a speedy and seamless check-in followed a helpful introduction from the Bell Captain, Vaughn made me feel immediately 'at home' at this incredibly cool hotel.
Having stayed at the Ganservoort the previous week, I was immediately won over by the service and style of Dream Downtown.
The following few days were absolutely perfect, spent in a warm and welcoming environment, in an absolutely stellar location. Highlights included the rooftop bar with incredible views, the pool (cool crowd, excellent music and a fun ambiance) and staff who were always helpful and addressed me by name.
A special thanks also to the concierge Natalie, who was both friendly and helpful.
Overall, this was an A grade experience. | 5 | null |
OK Hotel Near Lax
My wife and I spent one night at this hotel prior to our trip. The hotel is very close to LAX and they have a free shuttle. The hotel is fairly plain, the decor is average. The rooms are average size, and the decor in the rooms is below average. The beds are moderately comfortable. The bathroom was average. My only complaint was that the bathroom floor was not entirely clean, and obviously hadn't been mopped before our stay. The staff and check-in process were both good. Overall, a decent hotel near LAX - perfect for the night before a flight. The total price for our room including taxes was about $160.00. They have free parking. Wifi is free in the room. Even though it is close to the airport, it was quiet in the room and I never heard an airplane. | 3 | null |
Big and boisterous
The pros...it was clean, it is very centrally located, and friendly staff. The cons...it was crawling with college kids therefore very loud, long waits for the elevator, everything about the parking is challenging from the access to the availability and price, and the pool was very crowded on a Saturday with no available chairs. Granted, it is a college town so the boisterous weekend crowds are to be expected and are seasonal I would guess. | 3 | null |
Highly disappointing for an expensive Sheraton, a costly sleepless night...
We stayed at the Sheraton Fisherman's Wharf for two nights. Costs: $460 (£300) excluding breakfast! The hotel is conveniently located, walking distance from the Warf, Alcatraz, Ghirardelli, the Trams routes etc. It also have a Safeway Supermarket across the road which is really convenient for a spot of food shopping for a day of sightseeing in San Francisco or further afield. Our room was very clean, nicely furnished, overlooking the swimming pool.
Being a Starwood card holder, we were allocated a Preferred Starwood Guest room (apparently, but having seen other rooms, they all appear to be the same...). We were three rooms away from the three elevators / lifts. One of the lift started making an awful noise on our first night, loud noise similar to a foghorn. This was not a constant noise, but such an annoying noise that every time I was falling asleep, this would wake me up again. I reported the problem to reception and was directed to the concierge. The concierge mentioned that he would tell the engineer. After a long day sightseeing, I checked with the concierge about the fault. No information was available and the concierge really “could not check with anyone at that time” but if it was still a problem, could I speak to reception to change room as the hotel was not fully booked…. As we got to the elevator, it became very obvious that the noise had not been fixed and had become significantly worse during the day. We straight away went to reception and were offered 2 other rooms: both rooms were facing an army of air conditioning units on the roof. We kindly declined hoping that the faulty elevator would simply be made unavailable during the night – no such luck I’m afraid. When we raised this with the checkout team, we were not even offered a discount of any kind and had to pay our $460 bill, including $230 for a sleepless night. A very poor and costly experience. I’m afraid next time we visit San Francisco, we will not be stopping at the Sheraton Fisherman’s Warf!
This said, a big Thank You to Stephanie on the concierge desk. Stephanie organised our transport back to the airport. She is brilliant! Very friendly, can’t do enough to help. My vote for the employee of the month definitely goes to Stephanie. | 2 | null |
1st time and that's it...
We checked in from May 24th till May 26, occupying two double queen beds.
My room was not properly cleaned and thoroughly checked to ensure satisfying stay. one of the bed sheet had left over food despite being cleaned up for next guest (me). It was the most disappointing stay that cleanliness is not considered utmost importance. Worse, the toilet was not properly cleaned too and I found some sort of left behind stuffs sitting on top of the covered toilet. It freaked out my wife and her friends. Still, we had no choice but to stay on as we reached the hotel almost midnite.
The bed was not really a queen size bed, it was more of extra large single bed. We had a trouble to sleep with two persons on the same bed and fear either of us may just fall off while sleeping. If you ever called it a double queen size bed, have you ever tried sleeping with two people on the bed... comfortably????
Also, the high speed internet access was a joke, a real practical joke. We couldn't even connect for barely 10 minutes from our hotel room with the complimentary wi-fi and the high speed was like a tortoise trying to crawl. Imagine loading a facebook page that take ages to complete and don't even mention about uploading a photo on FB.
I called to the Front Desk to inquire and was given a tech support number (Matrix) which was supposed to be 24/7. However, repeated calls to Matrix ended up me listening to the jingles and nobody picked up to help... This is perfectly unacceptable...
this is my first stay with executive hotel chain but the impression is certainly not a good one, right from the start. The cleanliness of the hotel room was questionable and the amenities were average. The wi-fi was a laughing stock; it's not high speed wireless access, it's tortoise like wireles access.
Also, we observed a particular smell; carpet or some other stuffs which wasn't quite pleasant which I haven't come across in any other hotels before. Vintage smell perhap?
If I ever come to SF, i'll definitely choose another hotel.
P/S: I would given 1 star rating but the gave two because of one particular front desk person, Gina, who helped me to sort out my airport transit to Oakland and she deserves the compliment! | 2 | null |
Overpriced with weak service
This hotel was heavily overpriced ($450+), even for its great location. On top of the rate, parking was $55/night. Checking in was terribly slow (long wait as well as slow once you get to the desk). As for features, The W is long on trendy and short on practical. It has the 'rain showers' and the shower heads don't pivot. This means you're either completely under the water or not at all -- combine this with doorless showers and air conditioning and you get a chilly experience even when taking a hot shower. There are not power outlets near the bedside tables, and the bedside clock is dimly lit and has a face with hands (as opposed to digital) but doesn't label the hours -- try waking up blurry eyed in the middle of the night and figuring out what time it is! Come on, W! Stop trying to be so cool and better deliver on the basics. | 1 | null |
Subsets and Splits
No saved queries yet
Save your SQL queries to embed, download, and access them later. Queries will appear here once saved.