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Nice Hotel is showing its Age
This is a clean well maintained hotel, it's just aged and it's showing it. I had nice high ceilings in my room. The TV was CRT and the wallpaper was old. There was no light in the shower; the pool does not open until 1 o'clock and the restaurant is not good. On the positive side the bed was a sleep number bed which was one of the most comfortable I've ever slept in and the staff was delightful and very friendly. I'm sure if they updated this hotel it could be very good as for now I'll rate it as average. | 3 | null |
Excellent place to stay at Manhattan
We stayed there for 3 nights and found this hotel excellent in all means.
Very co-operative and helpful staff, good customer service, very clean and spacious room, great location. It's near by most of the sight seeing places in downtown. They have also provided us an option to upgrade it to business room without any charge.
Restaurant attached to this hotel serves delicious breakfast and Starbucks counter is located at the entrance. | 5 | null |
Much ado about nothing
My huband and I checked into The Peabody, Memphis, expecting great things. The lobby is beautiful, the fowl parade just ducky, but the overall impression, not so great.
Our room was not ready upon check-in. I had trouble communicating with the front-line staff due to a language barrier. Staff tried to upgrade our room to the bridal suite, for $250.00 more a night-no thank you. They offered two doubles instead of our already secured king bed, but that is not what we had requested. Valet parking was pricey.
When we arrived in our room, outlets did not work. The floor was noisy into the early morning with revelers from Beale Street. I thought The Peabody would have security to deal with this issue but no such luck.
Service personnel needed more training. Lounge attendants were not prompt, and didn't care whether they took our order or not. We got our drinks at the bar, twice, before someone stopped to inquire.
Restaurant staff did not disclose how their breakfast offerings worked. A highlight was our visit to a side cafe with hot coffee and scruptious desserts prepared by The Peabody's the pastry chefs.
For the price of the hotel, I would need to think twice before booking there again. | 3 | null |
Not your average hotel
First i want to say if that your girlfriend or spouse tells you to go cheap.....do not go for this. First of all, the biggest concern for me here was parking. This place was right in the center union square which is great but if you think finding free parking nearby is easy....it is not. Most of the reviewers here said that they were able to upgrade to a room with their own toilet and shower....that was not the case for me. Luckily it we only needed to stay for two nights, so it was an extra $20 for it. Taking the elevator was simple but old style...the buttons are not like the ones for this generation. As soon as we got to our floor on the elevator, it made one thump up, then another. We got used to this but still this is pretty scary. Once we got into our room....it was not what we expected, pretty small, but what did you expect for cheap?? The sink was not in the bathroom, it was next to the closet in the same room as the bed. The toilet was small. Good thing we brought our own blankets and pillows. One of the pillows on the bed had a blood stain....yeah no we brought our own. Just sprayed the bed with disinfectant spray,and it was all good. Next time we will plan ahead, this was a spontaneous act of us and a pretty bad one hah. | 2 | null |
Typical city centre hotel
We stayed at the hotel for two days and unfortunately missed out on a room with a view, we were on the 14th floor and had a blank wall to view from the bedroom windows.
The hotel was good, clean and the reception was very good. We did not eat there but found the bar to be very pleasant with a feature open gas fire. The reception is on the second floor with the bar. Decent sized bedroom with two queen sized beds, a powerful shower and all in clean condition. I would certainly stay there again - if they gave me a room with at least some sort of a view! | 3 | null |
Good choice
We visited D.C. without planning. With only two days in the city we wanted a convenient location without an outrageous price. We happened to find the Beaon and checked to see if they had rooms available. The price was acceptable considering the close proximity to so many tourist sites, restaurants and shopping.
The desk staff was very friendly and helpful. They offered suggestions when asked and provided directions to see the sites.
My three kids and I were pleased with the spacious room with comfortable, full sized beds. Our room was very clean, the bathroom was large with a safe and lots of storage space.
I didn't get to check out the rooftop bar but the hotel restaurant was fine. Initially the service was slow but the food was good.
Hotel guests can have access to use the YMCA across the street.
For an impromptu visit to the city I was very pleased and hope to visit again for a longer stay. | 4 | null |
Only for its location
You can tell that the Tremont was a great little hotel at one point in time. The wood paneled everything takes you back to a time when everyone wore suits to everything. Unfortunately, you can quickly see that this hotel has been neglected for far too long. If location is all you care about, then the Tremont provides a great value. But in order to enjoy your stay, your expectations of anything else need to be left at the doors. The hotel is old and it shows. The elevator is slow so I recommend asking for a low floor that allows you to use the stairs. The hotel is on a quiet street just off Michigan Ave so you won't have too much street noise to deal with. The rooms are clean but again, old. If Starwood every decided to throw some money at this hotel and bring it back to it's former glory, I would definitely stay here again. | 3 | null |
Too noisy
This is an average, run of the mill Marriott. I arrived late and tired. My first room was right next to the bank of elevators and very noisy. I asked for another and was given one with very loud highway noise. By the third try I received an acceptable room. The street noise was drowned out by the (white) noise of the air handling unit. Front desk staff were not particularly helpful or friendly. | 3 | null |
Great to walk back to after a concert at The Garden - across the street!
This hotel is a nicely refurbished older place, and felt more like a boutique hotel. The best thing was it's convenient location to the Boston Garden, which made for a mellow concert experience. Last time I was in Boston I got hung up in heavy traffic on my way to a show, so even though this hotel was more expensive than what I usually pay, I thought it was worth it. One small complaint, though, and that's that the only ice machine is in the basement, and it takes two elevators to get there - no biggie as long as you're not in a hurry. | 4 | null |
Anniversary Trip
My wife and I celebrated our 39th anniversary with a trip to NYC. We stayed the the Trump International. We have traveled extensively and this was a short one being only 30 miles from home. We both agreed that this was one of the best hotel experiences we ever had. We ate at Jean Georges on Friday. On Saturday took in the park and later walked to our theater and dinner spots.
All in all a great trip. | 5 | null |
Reliable
This is the typical Embassy Suites. Appreciated the very large suite and the view of the harbor from the 12th floor suite was amazing. Breakfast was fine, although I thought the staff could have been friendlier; they were in robot mode in the mornings, it seemed. The only thing I don't like about Embassy Suites is the fact that in the morning your room begins to smell like the bacon cooking on the ground floor as early as 5:00 A.M., but that's part of the territory with Embassy Suites. Room was sparkling clean and the housekeeping staff did a great job. The location is fantastic and the valet service and the valet employees were super-friendly and quite helpful with directions. This was my second visit to this hotel and I would certainly return again. | 4 | null |
Run, don't walk, away from this hotel!
This place is crap. Sketchy neighborhood with nothing nearby. Ants in the bathroom. Fleas in the room. No table or chair, just a bed. Included breakfast could have come from a gas station.
It could be worse, at least there were no roaches or shootings ... that I know of. | 2 | null |
Big rooms but overpriced
Good - the location is perfect for a tourist and really can't be bettered at all. Rooms are large and modern and the bathroom is a great size and very nicely done. Wine sitting by the door so you can pick up a glass after a heavy day shopping was a nice touch.
Bad - Rooms are really dark with poor lighting, especially if you get allocated one not on the street side at which point it's really hard to see the benefit of a large balcony overlooking a blank wall with the noise of the air conditioning units blasting at you. There's no proper reception or lounge for guests, so if you check out and need to spend time back at the hotel before your flight there's nowhere comfy to sit and relax. | 3 | null |
Skip this hotel
The pretty pictures for this hotel don't capture the experience. Feels a bit like an old Hollywood facade where the front is good but there not much behind the scenes. Not clean and service team needs training. Beds aren't comfortable. Cheap and a decent location but that's it. Bell and front desk were clueless about local destinations, transportation and other typical hotel questions. My non-smoking room had a disgusting smoke smell. When I called the desk to ask for a different room they sent a staff person with a spray bottle of Febreeze. Not good. | 1 | null |
I'm in love with this hotel
I don't know how Kimpton is able to be "chic" yet warm, but they really pull it off in all of their DC properties. The interior design is just...so...cool. Lobby and rooms are squeaky clean, everything is contemporary with a twinge of retro, and it has a cool spy theme. I recommend signing up for the loyalty program - lots of perks. The staff is just amazing. They're sincere and friendly and really seem to be happy at work, as well as make you feel appreciated. I feel like I'm just shuffled through many chain hotels, but the staff is attentive and seems to care that you have an experience, not just a stay. SICK roof-top poo/bar. | 5 | null |
Over Priced Hotel
I stayed there in August. Originally booked for two nights but due to its unbearable condition, cancelled one night.
To start, front desk clerk was unprofessionaly, unfriendly and unhelpful. Not fit for service industry. The hotel is noisy and filled with drunk people yelling at 3 a.m. in the morning. Not suitable for people who are looking for a good night rest after a long day. Room itself was barely acceptable. Two positive aspects of the hotel are its convenient location and free wifi but still it's not worth the money. | 1 | null |
Great Staff and Mediocre Facilities
Beginning with the good ...... the staff at the Affinia 50 is the most consistently friendly I have experienced in a non-resort hotel. All made it a point to greet me with a warm smile and kind words.
The hotel rooms are in need of upgrading and the quality of the cleaning left someting to be desired. | 3 | null |
AWFUL EXPERIENCE!!!
This could have singlehandedly been the worst hotel experience of my life. I would never stay at the Gansevoort Park Avenue again. For what I paid for that show box they called a room I could have stayed anywhere in the city. I chose the Gansevoort Park on Avenue because of what I heard….Don’t be fouled this is anything but a luxury hotel. My experience over the 2 days I stayed their could have been some of the most frustrating time I have ever had. It’s hard to believe how so many incompetent staff members all managed to be employed by the same company, but somehow the Gansevoort Park managed to do it. My weekend went from bad to worse to unbearable in a matter of hours. Looking back at my weekend I should have just packed all my stuff back up and just changed hotels. It takes a lot to get someone who just drove 6 hours to NYC for the weekend to want to move out of his hotel within the first 12 hours, but somehow Gansevoort Park made this a reality. I would advise anyone reading this to not be fouled and stay away from the Gansevoort hotel chain. | 1 | null |
great bed, nice location
nice and quiet place to stay in the heart of the city.
very comfortable bed.
tiny room and bathroom, but typical for Manhattan.
close to many great restaurants and shopping.
as well as close enough to Broadway to walk to a show. | 4 | null |
Amazing
I very much liked hotel. The arrangement - is better be not to thinking up. The subway (a direct branch from the airport) is simply in three minutes, five minutes and you near Art Institute of Chicago.Magnificent Mile is nex to and lake Michigan too.I adore Chicago, is ready to come back here again and again and, of course, I will choose this hotel for the following visit to Chicago | 5 | null |
WARNING!! Not a 4-star!
WARNING! Not a 4-star!
NO REFRIDGERATOR or microwave in the rooms, when asked, front desk said that we would have to request them and that they have never had them in the 12 years the property has been a Hyatt.. in a 4-star? I shouldnt have to ask! anyway, we asked for them and maintenance wheeled both in on a construction dolly and put them against the dirty wall. The fridge had a rotten meat smell in it and both were dirty. No where in the hotel description mentions no fridges!
EMBARRASSING This was Thanksgiving Day so I had relatives coming over...with appliances in my room, paying over $220 a night, very embarrassing!
POOR MANAGEMENT If they supplied 'stocked' refrigerators in each room, the items bought in the fridges would pay for the fridges and the piece of furniture it sets in within a few weeks. But they would rather disappoint customers and waste staff's time carting appliances from room to room. I tried to explain to them that some people are on a strict diet and also need to keep medication cold and that these are 'basic' necessities you would find in 2-star hotels. I was only given attitude especially from the front desk girl Christina. Christina snapped at me saying that she stays in Hyatts all of the time and none of them have fridges. I thought about this.. she stays in Hyatts on her $10 pay? She must stay in comped rooms for staff. I have to pay with my hard earned money.. Big difference Christina
OLD and DIRTY: Wallpaper was pealing off the walls accompanied with unrecognizable smears. Rust and corrosion in the bath along with the ceiling peal. Towels were very dingy and frayed, seamed more like pool towels. Hair dryer in the closet, old and broken.
INTERNET is extra, plan on paying around $10 a day
PARKING is $25 extra, plan on parking up the street and walking to the hotel.
TOILET WATER I woke up in the middle of the night to go to the bathroom and stepped in water.. toilet water! Staff brought in parts and fixed the toilet.
POOR CUSTOMER SERVICE When addressed my concerns to the manager I was asked if I wanted someone to clean my room and was given a voucher for a buffet breakfast, good thing because I would have paid $22 ... for a so-so buffet. No complimentary breakfast here. When I approached the hostess podium, the iron decoration on the front was broken and hanging.
DISSAPOINTED Upon check out I spoke to the manager one last time telling him that the night before I stepped in toilet water due to their broken toilet hoping that they would make up for my unpleasant stay by giving me a free stay? a discount? He said "I believe we gave you a breakfast voucher" in broken English. I said yes but.. he interrupted me and said "Well, wasn't your breakfast good?"
WAIT STAFF & ROOM SERVICE Top notch. Richard in room service is very professional and helpful. Waitress are sweet and took time to chat a bit. If Hyatt treats their customers with such disrespect, I would hate to see how they treat their poor employees.. just a shame
The ONLY thing that is 4-star with this hotel is the name Hyatt and the price. | 1 | null |
Deep Cleaning/Renovation NEEDED
I stayed at this Grand Hyatt this past weekend for one night (August 24th-25th). There is nothing Grand about this place. My hotel room was so very old and stale. The bathroom tub looked to be about 100 years old, and it had totally lost its luster. The curtains were so filthy, that when I went to push them back my friend yelled "go wash your hands". I just wanted to check the weather....Until the place is renovated, you could not pay me to stay there again. The lobby is grand yet straight out of the 80's. I do not expect too much from the large chains but cleanliness is a must. No bueno | 2 | null |
Probably will not stay there again.
The sheets were ripped. I found ants in the bathroom on the floor.
The guests walking by and staying in rooms around me were loud and i could not sleep well. I could hear those in rooms on either side like they were sitting next to me. When i went to flip on the light when i first got to the room at night, the light did not work. Also had another light out by the beds. | 2 | null |
Below Average Experience
Stayed last week for one night. The main issue was that it was the middle of the winter and the heat did not work! I find this unacceptable. If it's uncomfortable to sleep at the hotel why did you put out hundreds of dollars?
Additionally, it's not the hotel's fault but the pictures on tripadvisor lead you to believe this is a typical Embassy Suites with an open atrium with the usual greenery atmosphere. It's the first ES I've visited where that is not the case, which kind of makes it just like any other run of the mill hotel.
I will be staying at a different hotel on my next trip to DC. | 2 | null |
Nothing too special about the hotel
No complaints but nothing too exciting to write about. I was at the hotel for one night, checked in at 9 pm and was out by 6 am the next morning. Last minute booking, recieved the room with a single double bed. No view, but again, I knew I wouldn't be there long and the room served its purpose. The hotel has a grand lobby as most historic hotels do. The interior corridors are worn as is the guestrooms. The furnishings weren't worn as in sloppy, just a very dated look. However, with that said the hotel does have a renovation coming up and I think once that is complete this property will have it all. It is located very close to the subway. The onsite restaurant was fantastic. I would go back again, especially after a renovation. | 3 | null |
Staff was very helpful
We stayed at this hotel from Friday night to Sunday morning. We arrived very late, and since parking was free, which was a huge plus in the Riverwalk area, it was a little difficult to get a space. We checked in and got our parking passes. There was a security guard checking the cars to see if they had passes which was good because there really was not enough space for all the cars since the hotel was fully booked. We got to our room, and it was a handicapped accesible room, meaning lower closet bars, special showers, and it was even a smaller space than your usual Hyatt Place room. The main drawback was there was no refrigerator. We needed one because of the milk for the kids so we asked for one at the front desk, and they immediately brought one and set it up in our room. The room was comfortable, but we really were not satisfied with the space so the next morning we asked for another room. Like I said earlier, the hotel was fully booked that Friday night, but they did have some checkouts on Saturday, so they asked us to pack our things so that we can move to another room when it's ready. We were going out that day so we packed all of things on the bellhop cart, and when we returned they brought all of our things to our new room which was bigger and more comfortable. The staff really tried to make our stay pleasant. The breakfast was delicious and free. It did rain really hard that weekend, and there were some leaks on the lobby's ceilings, but the staff handled it well. Location was great with an access to the Riverwalk right behind the hotel. Price was awesome compared to other hotels in the same area. I wouldn't mind staying here again. | 4 | null |
Nasty room and separated my family
Worst experience ever, staff was not able to reserve my two rooms together they separated the family making it really hard when we share shampoo and toothpaste. Hotel was so dirty. Staff kept my credit card and didn't bother to call me I had to go down and ask him for it so i had to cancel my credit card. | 1 | null |
Decent room for the money
We stayed for two nights while hitting the zoo. The front desk check in was extremely pleasant. The location was good, we enjoying walking to Old Town for dinner. The room only had two towels, so I asked for more. When they cleaned they took all the towels & left only 2 again...On that note the room was very clean & smelled clean. The air conditioner was high or off. It was rather loud but it worked well. They had very good sized room as I took my daughters & grandkids & we were not over crowded just for sleeping anyway. The WI FI was fine in our room & TV worked. No major complaints but my daughter didnt like it. We did not get to the pool but it looked nice. WE also missed breakfast but it was a sit down which really pleasantly surprised me. I am not sure if we would stay again but it was not horrible by any means. | 3 | null |
The worst by far..
Caling this a hotel just does not seem plausable. The name for this type of establishment has not been invented yet. I had pretty low expectations going in knowing that the price for a NYC was quite low, but little did I know - even THAT was a rip off. Basically the space in the building has been partitioned into slots just to fit a bed. The bed is 5'4" and just sqeezed between walls. So, if you are taller, good luck. There are no windows! There is no air conditioning or hitting in the room. wall mounted 15 inch TV from 80s does not work and they dont even bother to provide remote. And shared shower! I would not step my foot in that slimy, moldy, filthy thing. There is zero sound isolation. I could hear snorts, coughs and farts from all fours sides surrounding my room. Even though I just needed a bed without frills, I still found this place unbearable and unacceptable. Frankly, I seriously doubt this establishment operates legally, and I can not beleive NYC sanitation department allows them operate. STAY AWAY for your own dignity and mental health. | 1 | null |
Beautiful Setting: Fun Experience
We were there for a quick overnight, but we enjoyed the "experience." Staying in a hotel that's a throw back to the days of Hollywood grandeur was a unique, fun time for us. The room was your average room, with a unique decor (again, a nod to the days gone by). The bathroom is tiny, and our tub had peeling paint.
We were "promised" fluffy bathrobes, but our room didn't have any. We were also promised upon booking our room that we would be on floors 3-5, but our room was on the 11th floor. Not that we really cared about that. Another "negative" if you can call it that, was we were promised "Club Access" which was complimentary cocktail hour fare, and breakfast in the morning. What they don't tell you until you arrive is that children may not partake in this, because it's set up for business travelers. My 10 year old didn't mind, but it would have been nice if everyone in my "party" had been able to enjoy the breakfast.
What my daughter did enjoy was the pool, and we spent a good part of our brief visit at the Biltmore Health Club. I thought the lobby was breathtaking and the staff very courteous.
The one BEWARE I will share with possible visitors: DO NOT STAY NEAR THE ELEVATORS. In fact, if you get to your room and find yourself close to the elevators, insist on another room. Your hotel room will offer you no sound buffering, and you'll hear the "ding" of the elevators all night long. Unfortunately for us, another guest on our floor (only a room or two away from ours), came into the hallway and was loud, drunk and banging on doors for several minutes, waking us up and putting a damper on the "relaxing" mood the hotel had created for us. I can't blame the Biltmore for that, but beware, you will hear everything going on in the hallway. Be sure to turn on the rooms A/C and it will drown out some of the noise - that's how we survived the night.
And lastly - while very courteous and helpful - the VALET service will run you $40 per night, so be prepared for the cost of parking in Los Angeles. I had done my research and expected it, but if it was a surprise I would have been bummed out.
Overall, just 3 stars because of noise, and a few details the staff overlooked. On the positive side, it was neat to be able to show my daughter a bit of living history, in this grand looking hotel. | 3 | null |
Perfect Stay - Loved it!
The location of this hotel is fantastic. You can see Rockefeller center (barely glimpse the tree)and Radio City from your room. Short walking distance to everything, including shopping on 5th Ave and Central Park, Times Sq. and Bryant Park where quick walks as well.
The hotel room was larger than expected for NYC. Now it was not huge but it had a desk and sitting area which came in handy to store our stroller and “Pack n Play” for the baby. Other NYC hotels do not even have this space. The bed was hard – not firm just hard. Not the best when walking around sight-seeing all day. HUGE benefit was the bottled water on the floor. We always like to have a lot of water in our room and usually spend a fair amount in bottled water so this was great for my family.
Service was top notch. Extremely nice and efficient and even checked-us in very early (11:30 am!). The two ladies during the day were heads above the night crew but we received good service from everyone. | 5 | null |
Disappointing
From the moment I checked in, I was disappointed in this hotel. Although they gave me a lovely suite, the decor looked like it came out of the 19th century. But this review isn't about the decor. It's about all the problems I had with the little things. LIke trying to get a coffee maker, which I finally did (with much effort), but no coffee. Then I finally got the coffee, but no milk or powdered creamer. Then I tried to get a shower cap. That was a separate trip from housekeeping. Then the bathroom sink backed up when I washed my face, and I had to wait 10 minutes for it to drain so that I could brush my teeth. But the worst was the bed -- way too soft and very uncomfortable (and so bad for your back). For a hotel that bills itself as a luxury boutique, I would rather stay at the Back Bay Sheraton or the Hilton for less money and a more professional experience. #fail | 3 | null |
Quick Getaway
My wife and I went to NYC for her 30th. She's been before and it was my first time. Staff was efficient and accomodating. Facility was clean. Room was clean. View was nice. Water pressure was great (random but important). Bar staff was friendly (for the quick drink we had). Elevators were pretty cool. System was very efficient. Decor was great, especially since my wife is a huge Judy Garland fan. | 5 | null |
This Sad Hotel Misses Everywhere
Well, Ok, the Lobby is supposed to be beautiful, and it is, but when no one opens the door for anyone it's just not that cute anymore. For $359.00 per Nt. Tower Room, I thought there would be more than just a view through my puddied shut window in this room. They are small, and non-ventilated. Our safe did not work, the TV barely worked. 2 small robes in room, but no slippers. The furniture is sold old and nicked up that I was embarressed for this place.
Went to the Laurel Court and the atmosphere is dreary and tired and the service and food apathetic. When we called and told them our safe did not work they offered no solution.
We asked for 1 hr. late check out and were told "we NEVER give late check out"
In an empty hotel.... I must say however if you do come to San Francisco, check out the Tonga Room if nostalgia is your thing...but you don't have to torture yourself by staying here.
The checkout is the usual minibar charges for things you didn't have, because you touched the silly cheap refridgerator. Also you have to get your own ice down the hall, like Motel 6.
The people who work here seem to be all very unhappy, from the surly maid to the front desk.
This is a 3 star hotel, and never should be considered if you care about service, food, and a good nights sleep.
It is quite clear this hotel thinks it has to do NOTHING but be perched on top of Nob Hill,
What kind of management do they have with such poorly trained and apathetic staff.??? | 2 | null |
The worst hotel I have ever been to
The bed was so firm and uncomfortable that I was not able to sleep!! Also they over charged my credit card by 60 dollars. I had to spend 20 minutes getting my money back to my credit card. The service people were unhelpful and rude. I would never recommend this hotel to anyone; well maybe if you don’t want any sleep and you want to be over charged than go for it!! | 1 | null |
Stuck with a poorly cleaned smoking room
I booked this room through Hilton's web site. Three parties were lined up at the front desk when I arrived. The first party was told they had no reservations in spite of what the Hilton res center told them. The next two were told smoking rooms were their only choice but were offered cans of Febreeze if the smell was too bad. When I got to the desk, I knew what was coming even though my reservation was for a non-smoking room.
The room didn't smell too bad, though you could tell that smokers had been there. I could see, though, that the desk hadn't been thoroughly cleaned -- there were some sort of grease spots on the surface. The carpet badly needed cleaning -- it was sticky. | 1 | null |
Beautiful resort in a gorgeous setting
We just stayed here for a week in a one bedroom. We had previously been here in a studio and found that too small. The one bedroom is so roomy ...with a full kitchen... We overlooked the new courtyard. It was beautiful. The resort is gorgeous and very well maintained. You also have access to the Jw Marriott across the street. That is seriously one of the most beautiful hotels I have ever seen. Lots of great happy hour choices over there too.
The only negative thing I would say is that bedding and towels seem a little tired... And the pillows are too tiny for a king bed..... | 4 | null |
Good location, mediocre hotel
We were a family of 3 and the location and pool were good, but the hotel is not in great shape. Our family stayed for 3 nights. I used one of those internet discount sites to secure the reservation so I didn't know which hotel I'd bought until I paid. The hotel is within walking distance to Magnificent Mile and Millennium Park and architectural boat tours, but it's not really clean or in good shape. I found the staff responsive and friendly, but that didn't change the fact that the carpet was wet in our room, the drain didn't work in the bathtub until we got it fixed, the ice machine was broken on our floor for the duration of our stay. However, the location up on a higher floor was good because our room was very quiet. Because I got such a deeply discounted rate, I felt I got good value for the location, but it is not a hotel I'd recommend. Also, there is municipal parking lot for $33 per 24 hour period that we used for three days. | 3 | null |
Great location
Upside:
1. Located at the heart of downtown Seattle
2. 10 minute walk to Pike Place Market
3. Umbrellas handy for the guests (it's Seattle...it always rains even in July!)
4. Wonderful staff
Downside:
1. When booking online I indicated 2 adults and 2 kids, it gave me the option if 1 King bed which I booked. Upon checking in, I asked for extra pillows for the pullout couch and I was told there was no pullout couch. I was offered a cot so I asked for 2 and I was told that wasn't possible. They were able to move me to a 2 Double Room but how was the computer able to match me with 4 people to 1 King (no pullout)? | 4 | null |
Poor front desk staff
I have been to NYC many times and I always try to stay in a different section of Manhattan each time I visit. After staying in the Hilton Time Square, I had my hopes high for this stay. Unfortunately they were shot down the minute I walked into the Garden Inn- Chelsea, which is a shame because we were having a great road trip.
The young woman at reception was rude and was not attentive at all. We got in early, so we asked if someone would be able to call us when the room would be ready, and they said it wouldn't be a problem. No phone call received all day. We got back to the hotel around 5:30 and were given the only accessible room on that floor, which is strange since my Hilton Honor profile clearly states I am NOT in need of an accessible room. I went back down to reception to ask them if I can change room since they placed me in the wrong one, and was told "no, we are fully occupied tonight"... I've worked in a Hilton hotel and I have to stay this was most unprofessional, given that I didn't even get an apology for the inconvenience of being placed in the wrong room type.
I decided after that not to deal with them anymore since it would only frustrate me for the rest of the trip. I can't comment on the breakfast ($17+tax) since we went elsewhere to eat, nor can I for the other amenities the hotel offered. Wifi was free, the beds were comfortable, and the rooms were very clean which was a huge plus. The bellmen were great, very friendly when we had to store our bags and wave down cabs.
It was the first time I stayed in Chelsea, and the location was very convenient. It was a 15 minute walk to Time Square, around the corner from the Flatiron district, and a short walk away from plenty of shops and restaurants.
I was originally supposed to stay at the Conrad New York, also owned by Hilton, but a last minutes scheduling decision forced me to change hotel. What a mistake. I love visiting New York City, and I will be back; but certainly not at this hotel. Location does not make up for poor front desk service. | 2 | null |
OK Hotel, Marred by Poor Amenities and Bad HVAC
The hotel itself is OK, rooms are reasonably comfortable and you do get a cookie. but that doesn't make up for the fact that they have a terrible heating and cooling system.
I checked in and my room was 78 degrees according to the thermostat. I tried to cool it down, but warm air kept coming out of the air conditioner. When I talked to the engineer he said that the air conditioning was off "for the winter", even though it was over 70 degrees outside today in New York.
They might want to save a little money by putting in sub-standard cooling and heating - or just turning off the air conditioning. I could see a cheapo hotel doing that. But for more than $300 a night, I expect functioning HVAC.
My Hobbesian Choice - try to sleep with the window open and the incredibly loud street noise (impossible) or try to sleep in a room that's as warm as an oven (also impossible).
If you're here in the summer, I'm sure it's cool in the rooms. But don't try to stay here any other time.
I won't stay here again. | 2 | null |
DO NOT STAY HERE UNDER ANY CIRCUMSTANCES !
#1 - they fake you out on the thermostat by leaving it on "55" but it's actually on about 85! and it never goes down; meaning, if you call the hotel's hvac person up to the room, they will tell you that the thermostat cannot be lowered to a true 55, or even a 68! it is SWELTERING even in winter ! you cannot sleep at night. and you'll get a nose bleed! trust me.
#2 - if you are not a 6 ft 5 or higher female, you cannot reach the hook in the bathroom to hang your robe [of which NONE is provided, so bring your own] - it is so close to the ceiling that you have to jump to throw your robe on the hook or lay it on the toilet.
#3 - the shower has NO soap holder and no curtain. just a lame "half" glass door that you cannot close, so you actually have to get into the tub to turn on the spigot. AWFUL!
#4- NO WIRELESS connection in the room, only in the bar or the lobby of the hotel.
#5 - the MOST POORLY designed & engineered rooms/ bathrooms I have ever seen and I am a realtor, so i have seen a lot. HORRIBLE
#6- NO "gratis" coffee or bagels or muffins or water ! NONE... NADA... a cup of coffee will cost you at least $2 bucks in the lobby - our coffee maker in the room did not make any coffee, only colored water. don't expect even the same amenities as Hampton Inn! GO TO A HAMPTON or a COMFORT INN if you can't get a W, or a Hilton, or a Westin!!!
#7- the Pillows on the bed are ROCK HARD.... you will get a pinched nerve in your neck if you sleep on them so bring your own or lie on the bed w/out the pillow. HARD. they do not mold w/ your head or have any softness at all.
#8 - the TV is ANALOG, not Digital! and where are we? the remote wilderness of Latvia? puhleeeze ....
#9 - to Recap - DO NOT STAY HERE. YOU WILL Lose sleep, money and your sanity. : )
#10- Ya GOT THIS, OWNERS? WE ARE Targeting you as one of the WORST hotels in the U.S. so LISTEN UP! | 1 | null |
Don't stay in a suite!!!
There is a reason this hotel is rated #97. The grounds are beautiful, the location is great, the Red Marlin has good food but is over priced. That's where it ends. Once you go into the building with the suites you don't feel like you are in a Hyatt. First of all, all of the rooms have an exterior entrance like a motel. I wish someone had mentioned this-I would have never stayed there for that reason alone. When you enter, you can see that the room was run down. After entering our room someone from maintenance knocked on our door and had to check our bathroom outlet because the suite next door. Pocket door on bathroom didn't close all the way. Box springs on beds were covered with white fitted sheets that were stained, one was ripped and exposed the box spring. Mirror in room was not cleaned and door leading to balcony was dirty on inside. Rug had large drink stain. I expressed my concerns to front desk and they were going to have the head of house keeping be made aware and order a thorough cleaning of the room and engineering was going to fix the door. Upon returning to the room several hours later, the bathroom door was fixed and cushions on the patio were replaced(?)...nothing else had been taken care of. My gut told me not to stay here....I should have trusted it...never again. | 2 | null |
Conveniently located, newly renovated
This Holiday Inn is really convenintly located between Soho, Chinatown and Little Italy with easy access to Lower East Side. The rooms have been recently reonvated and are nicely furnished with a style that is more similar to Indigo instead that regular Holiday Inn. Rooms are in the average sizie for a medium range New York City hotel but actually not so small, bathroom is correctly sized although not so modern. One dark point is the air conditioning/heating. Every room has a machine that is on the window and it is nastly noisy, it switches on and off following the temperature to achieve and every time you must pull up the volume of the TV or start shouting on the phone. Unfortunately Metro is passing exactly below th hotel so every train passing can be heard quite easily even at 5th or 6th floor. WI FI is available free of charge all over the premises Breakfast is set near to the lobby and bar at first floor of the building, choice is quite poor for a regular Holiday Inn, anyway good enough. Staff has been helpful and friendly. | 3 | null |
Magnificent, near the Mile.
Stayed a couple nights in mid-January, as I needed to warm up after a few days in Green Bay. Fast, efficient service by the door staff, as my car was taken by the valet to a nearby garage. Scored a room on the top floor, a corner room with a great view of the Wrigley Building, and right down the hall from the pool and fitness center. The location couldn't be better, as it is in the middle of just about everything in downtown Chicago, all within walking distance. A great place for a Chicago home base, hope to be back soon! | 5 | null |
Be Warned Room 721
We were greeted by a receptionist who was to say the least officious and certainly not very warm or friendly. I had requested and paid for on-line an upgrade but was told there were none.
The room we were taken to was 721. We had booked and paid for a Riverview Room. This room had neither the view nor the oversized leather armchair that you boast in your room description.
We complained and were taken to room 521 a much larger, brighter and generally more pleasant room with a possible view of the river but because of really bad planning of the room the shutters could not open more than several inches before hitting the false ceiling.
We had ordered on-line a fridge for the room so as I could keep my medication at the right temperature. It was not in either of the rooms and requested it again at the reception. I was assured one would be sent up - it never arrived.
Generally, I think the hotel is dark, dingy and certainly not what i would describe as either luxury or 4 star.
The hotel seemed less interested in hospitality more inclined toward how much money can we make off of our guests.
In fairness, having written this, the receptionist asked about our stay when we checked out and did make a gesture toward the cost of our stay as recompenses. | 2 | null |
It's a hotel room, not my home...a place to lay our heads
I was thrilled to hear that the Milford is/was remodeling, because we've used it for years and been satisfied with the hotel in the past. Imagine my surprise when I got an Internet special rate for 30.00 less per night than in the late 90s.
The rooms have always been small and they've always been PRETTY clean..but this time I was pleasantly surprised by the edgy remodel. Everything was clean (not spotless, but clean), the rate was great, the free NYC welcome bag fun...and the free before and after luggage hold was as before.
We'll use this hotel again and never complain about small rooms unless things become HORRIBLE.
We love theater and NYC in general.. | 3 | null |
Un plaza, shocking hotel, rude and useless staff!!! Do not stay here!!!
My partner and I stayed at this hotel during the hurricane. During the storm, we were not given any relevant information or advise on what to do or where to go by the staff. Nor were we reasured about anything. We had holes in our room window (room very dated with extremely poor facilities) which were made worse once the storm hit and the rain started. Water poured in from the window, we asked members of staff at the desk twice if someone could look at and solve the problem, a man finally turned up over 24hours later at an unsociable hour. Staff through out the hotel were extremely unprofessional and unhelpful. We strongly believe we did not receive the service we paid for. Ridiculously high prices for what you get!! We went without heating and hot water for 3 days/nights staff were unable to give an explanation to why nor discount us on the prices. Totally unacomadating, we were locked out of our room on 3 occasions due to errors made by the staff regarding payments. We did not receive house keeping on a few days again down to the poor communication between staff. We will not be staying at this hotel in the future and would not recommend anyone stay here. Absolutely gutted with the hotel and staff, words cannot explain how livid we are !!!! | 1 | null |
The name says it all . Top of the Mark
I know the hotel is not named Top of the Mark but the name of their signature bar / restaurant is on point.
The staff is nice.
The rooms are comfortable.
The views are amazing.
The location is great.
SF has so much to offer and when you have a relaxing hotel to unwind in to rest your feet it sure makes the whole SF trip even better.
I have stayed here before and will most certainly return. | 4 | null |
Musty Moldy Smell Caused Asthma
This is our first time staying in this hotel. We were skeptical at first but went anyway trusting the reviews. The outside and the lobby looked pretty nice and clean. The room, however, smelled musty and moldy which caused me to get an asthma attack. We couldn't figure out where that smell was coming from, must be from the ugly super dark green carpets. The windows were locked with screws, so we didn't have the option of getting fresh air. We couldn't transfer to another room because we were told that they were fully booked. But transferring anyway would not change anything because we could smell that weird odor even along the hallway. Everything in the room was dated, from the decor to the bed, lamps, linens. Expect to spend so much time in the shower because the water flow is so controlled. I wish the owner of this hotel would invest a little bit, upgrading stuff and getting rid of that musty moldy odor. Breakfast is not much of a big deal. Neighboring hotels offer full hot breakfast at the same rates. | 1 | null |
Nice stay for business
The staff at this Sheraton was great. We got excellent treatment and service the week of our stay. Rooms and facilities were very nice. They have a 'green' program for skipping linen service. When you use that option you receive a coupon to use in the restaurant or bar worth $5.00 each day you opt out. Very nice reward. You're room will be serviced properly, they just aren't going to change the sheets. The bar is open in the lobby, and is a great way to relax, talk or people watch. | 4 | null |
Stupid Management
OK so when you have a problem good luck a manager!! The front dest staff is very nice and they try very hard to help, but getting somethings done sometimes needs to be done by a manger. EXCEPT they are NEVER THERE!!! Why would a Hotel not have a manager on every shift? I got stuck in a room that had no cold water!!! The carpet is fealthy, they elevators are scary, almost wonders if you will make it to the next floor. Just gross! I feel bad for the people that work here. I heard that this hotel was owned by USC, why would they allow these kinds of conditions. Maybe the Dean should go in and take a look. Better yet stay a couple of nights there!! Thats what I'm talking about. My next trip to California will not be spent in that Hotel. I would like to to mention one more time, that the front desk was much help to me considering my situation. Bravo to Amanda and Scott for having so much on your plate, and still being professional and very helpful. I did have a great time in LA, thanks for them giving me advice as to where to hang out. If there was a manager around to hear this that would of been awesome, but my time was up in LA and it was time to go and the 3 days that I was there never did I see a manager or able to talk to one. Shame on you USC and Radisson! I really wanted to give a 3 star for the front desk, because everyone there was great! But the management not being present to help out just bugs me to no end. | 1 | null |
Awful
We were in room 101 for 1 night, could not take a bath or wash our hands on the sink it was worst than dirty & water leaked all over the floor. next morning we had to wait for the manager, she came at 9.20 am to see what was wrong. She told the staff not to rent that room anymore, after I showed her the photos of the bath room. We went to room 220, it was better, but the refrigerator was caked with ice on the back wall, did not get cold, but was plug in, the elevator did not work. The linen not so good either.We stayed because the manager Rita said, if we left we would still be charge for the three days. | 1 | null |
Shouldn't take 10 minutes to get to a TV Channel
Four Seasons -- was here for a meeting, and got the "cheap conference rate" room ....2nd floor, view of a street and a wall -- noisy and unattractive. Room had a connecting door (another bane of my existence). Only one elevator bank in hotel, and my room was a ridiculously long way from the elevator.
Worst part was the Television menu --- the remote and menu system was so convoluted it took me 10 minutes to find ESPN. The channels were 103.1, 102.2, etc., so you couldn't punch the numbers into the remote, instead had to arrow up and down (SLOWLY). Finally found a paper listing of the channels (no where near the TV or the remote), but it was still a ridiculous set-up.
Mini Bar prices were OBSCENE --- $40 for a half-bottle of wine (that looked like it had been there for years).
Meeting room, catered food in meeting, and the Bar were fine...... | 3 | null |
Pleasantly surprised!
I got a room here for a very low price on priceline a month or two ago. I had very low expectations especially since the price was several hundred dollars less than the other Riverwalk area hotels. I was very pleasantly surprised! The room was very nice, recently updated, clean, well appointed and spacious. The lobby area and courtyard is very pretty and the staff was very nice. The location is good, it's not directly on the riverwalk but only about a three minute walk to get there. Overall, I was very happy here and would definitely choose this hotel again when traveling to SA. | 4 | null |
Ignore the negative reviews at your peril
I read the negative reviews for this property prior to making my reservation, but the location was really good, the rate was decent, and I figured it would probably work out OK. Big mistake. As several reviewers stated, it can be very noisy: our room was between the adjacent highway on one side and the ice and vending machines on the other. Noise goes right through the windows and walls.
I was willing to overlook that issue. My real problem with them started after checking out. When I got home, I realized I had left my camera behind in the room. I immediately called the hotel to report this and was told to call back beween 10 AM and 3 PM to talk to housekeeping. Over the next several days, I called repeatedly, asked for housekeeping, and they never once picked up the phone. I then wrote up all the details (description of the camera, room number, date of stay, etc.) and faxed this to the hotel, requesting that they pass it along to housekeeping. Never heard anything back.
I will be advising friends, family, and coworkers to avoid this property like the plague. | 1 | null |
Cheap hotel for thrifty travellers
I hate giving the hotel a poor rating when it is so cheap to stay there. But it isn't nice enough to get a better rating. If I were rating just the cost, I would give it an excellent because by staying at this hotel I saved $200-300 for a room that is so close to everything. I agree with the other reviewers that said--you get what you pay for. I guess we could have stayed over the river in NJ but then we would have had to spend money traveling into the city and losing time on a relatively short trip to NYC. I think this was a good deal and would probably do it again. For people heading to the city on a budget--take a look at the pictures and prepare yourselves for a spartan experience. Don't expect luxury and you won't be disappointed. | 2 | null |
Great Rooms But Really Noisy
The hotel is new and nicely decorated. The rooms are nice and very roomy. I have stayed at Homewood Suites on a regular basis. I was dissapointed with breakfast. This chain usually has a lot more to offer at the buffet. The staff was very pleasant and helpful. The street noise was really loud. Between the cars and the trains, the room was noisy. There was an extra parking fee unless you were able to find a spot on the side of the hotel. Although I love the brand, I am not sure if I would stay at this hotel again. | 3 | null |
Use the pool but don't stay here
Two stars are for the pool with pool side lounge, Sunday pool parties with bands, dive-in movies on Fri/Sat nights. BUT, just stayed here as a guest and the room was pitiful- small, old, musty, tiniest bathroom ever, nasty bedspread, the worst roll-away ever, clunky loud A/C unit.
First, room was supposed to be "premium" room with 2 doubles with patio by the pool, so kids could go in and out as I requested at booking. They messed that up and we had a second floor room with one king that did overlook the pool but required running up and down steps all day. Wasps kept hanging around the patio (we had the maintenance guy spray).
The worst part, though, was the service. We put 3 balloons at the poolside table for my daughter's birthday, which prompted a lecture from a very stern manager about no outside food at the pool, which we were not planning (we did open a tab and the bar and purchased overpriced drinks from them along with the overpriced hotel room). The older, more rustic accommodations were forgivable had the service been decent. But, It was rare to encounter anyone, from the bartender, servers or security staff who smiled or went out of their way to make you feel welcome. We had to ask for towels, search for a server, etc. And, the kicker is that they are by no means a bargain.. I regularly stay at the Hyatt for less than we paid to stay here and this place has nothing to justify the prices that they charge for a room.
Perhaps allowing locals to use the facilities (which, being a local, is great for me) has shifted their focus away from taking care of their hotel guests, but I would not recommend this place to visiting friends and family. I do have to say that the young woman who checked us out (which we had to WAIT IN LINE to do??? Hello? 21 st century- see electronic check out please) was very nice and even comped our parking. She was the only person we encountered who seemed to get the whole concept of customer service. | 2 | null |
customers are to lowly to dare speak to reception.
Reception staff in this rather faded once glorious hotel need a wake up call. They ignore you and you get the feeling that you are well beneath them in the grand scheme of things. I was deliberately ignored and stood at the desk while two reception staff chatted. In the end I walked away disgusted.
My friends had their room double booked and received a nocturnal visitor trying to get in to his room. Apologies were profuse and compensation given, 4 biscuits and two bottles of water!!!!
This hotel is past its best. | 3 | null |
A very fancy hostel (in a good way)
I lived in NYC for years, so I've already been through the frustrating, impossible hunt for friends and family, trying to find a reasonably-priced hotel in New York (hint: it doesn't exist, and no, there are no coupons).
But for a conference being held at a hotel in Times Square, I wasn't prepared to pay over $200/night and use up all my scholarship money on a room I didn't plan to spend much time in. So I booked the Pod Hotel warily. But it was great! It felt like a fancy hostel, but that is a positive spin - and much how they advertise themselves. Everything was clean, new, and well-kempt. And the room is tiny and everything is tight. I doubt 2 people could function in the room I was in, but for just me, it worked great. And it had nice-hotel amenities, like a place to hang clothes, shower samples, and even an electronic safe! It could be occasionally loud, but I was there over a weekend and had no complaints.
I never like the East Side much because everything closes earlier than the West Side and there's not much to do/see, and that was still true here. But it's a short easy walk over to the Times Square area, and you pass the fun shopping streets on the way. Plus, it was within a couple blocks of the 4,5,6 line, so I could get downtown via subway easily enough. I was a bit isolated when I wanted dinner in my room late one night (I ended up grabbing salty snacks at a bodega) but I didn't feel like I was very far from anywhere else I wanted to go.
I was there in February, and it was pretty chilly, with freezing rain and snow most days. But the heat worked great, and occasionally I even had to crack the windows when I overdid it!
I didn't use any of the cafes, or restaurants, or check out the roof - or really do any of the hostel-like social things you do, but I was there on business and my days were booked solid, and my nights were spent with old friends. I'm sure that's all great too.
Again, if you're looking for a luxurious room to lie around in, Pod Hotel is not for you. But when you're visiting NYC you really just want a place to dump your suitcase and sleep off the party for a few hours each night. Totally recommend this hotel, and would stay here again. The only lack of 5 stars from me is because the location isn't 100% ideal, in my opinion, for where I normally go in NYC. | 4 | null |
too hot, too small
Yes I know "too hot" in the winter is a funny complaint, but it made my stay at this hotel pretty unbearable. There was no cool air setting on my heating unit, and the window only opened about 4-inches, so there was no air circulation. My room was on the 8th floor, and probably never dropped below 75 or 80 degrees. To make it worse, the bathroom had no air fan so taking a shower increased the temp of the whole room.
The room was tiny. I was glad I was only having to sleep there and not spend much free time because the size of the room would have gotten to me. The walls were thin too, so I could constantly hear my neighbor's coversations.
On the plus side, there is a Seattle's Best Coffee in the lobby which was great in the mornings. And there were some nice restaurants nearby too. The neighborhood is not the best though. | 2 | null |
Lovely Latin Atmosphere
We were only going for a quick weekend getaway. I had read the reviews on this site, negative and positive. This was all and more than I had expected. Yes, the rooms are small, but very clean and the bed was comfortable. The latin flair was a totally enjoyable change, and being one that loves that musica, I was very pleased that the lively beat was piped in. All the staff were amazing, from check-in to the breakfast and bar crew. I defintely would come back return to this lille oasis. | 4 | null |
Great weekend get a way!
My wife and I really enjoyed our stay with this hotel. The bell staff and check in staff both were very friendly. The location was very good, we could see Lake Michigan from our room. Water Tower Place and John Hancock Building was minutes away walking. Sprinkles, the cupcakery from heaven is only a 5 minute walk from the hotel which is a bonus for us.
The hotel was very clean and I thought the deluxe king suite was a great value. It's nice to have extra space, especially when your wife wakes up two hours after you! And most importantly the bed was super comfortable and we didn't hear much noise from outside the room.
The hotel exceeded my expectations. When my wife and I venture downtown for the weekend we will stay here again for sure. | 4 | null |
Not up to Best Western standards
We where there with 2 other couples and very shocked to what happened. First there is no airconditioning in any rooms. This is not stated anywhere on thier website. Because of this the rooms are very stuffy and smelly. There is one small window you could open but, it opens to the middle of the hotel and no air cerculation either. No washclothes given and was told thats because they get stolen so they don't give them. The room was clean, but that was it. The weather was in the 80's air was needed not only to cool the room down, but for the smelly stale air and when iI say smelly trust me very bad. We did not stay our 3 night only one and went to the marriott instead. oh forgot to tell you the smoke dectector in my room was wrapped in plastic and totally unable to function properly. So even with a central fire notification, if the fire had started in my room the room would be ingulfed in flames before the rest of the hotel knew there was a fire.
Problem 2 This is a very poor part of town. If you have ever been to Chicago then compare South Side Chicago, the transiant area. Poor place urine smell everywhere outside. One man while we stayed was very upset like us and wanted to leave and asked for them to call him a cab. I heard them tell him this answer, sorry sir we cant cabs don't come here this late. Now mind you it was 10 at night, not late at any means.
I don't know how anyone can give this hotela proper good review. I have notified best western corp. and the fire department. I sent the San Fransico FD a picture of our smoke detector also | 2 | null |
Le Meridien - a timeless classic with inexperienced staff and lack of service
I am not new to Le Meridien or Starwood as I am a frequent guest and business traveler, well seasoned and experienced with global travel. I travel to Philadelphia area 5-6 times a year and thought I would try a different hotel. My decision to stray from my norm was the wrong decision because this property did not live up to my expectations.
Their main issue is their staff. I believe that many of their staff lack focus on what their core responsibilities are, and most of them have very little experience working in what is supposed to be a fine establishment/hotel. The staff's definition of service is skewed and needs to be refocused to meet expectations of all guests. But then again, if the staff are operating this way, the hotel management are to blame for running a bad operation. It shows that management is not actively participating in the day to day operations.
The front desk manager - Jason needs improvement and training on what it means to communicate effectively to guests and provide better service. One example is regarding Valet waiting. When I checked in, I was told by Valet (this is only form of parking available) that it usually takes 15 minutes for the car to be delivered to the front door when calling down for your car. On many occasions, when calling for my car, the calls forward to the front desk. On many occasions, Jason answered the phone and would also tell me "15 minutes". After allowing 15 minutes to transpire and walking downstairs to front door - there would be no car. In inquiring with Jason as to where my car might be, he would snap at me with attitude and provide some excuse as to why the car wasn't there and essentially make me feel like it was my fault. I requested to speak to a manager, and never heard back from one.
I tried in room dining one morning for breakfast. I am on a restrictive diet and requested my food be prepared one way (which most hotels and restaurants have no issue doing) and when I received it, the server told me it was prepared to my liking but tasting the food I knew it was not. It is surely sad that people do not listen to their guest's requests, because if they did not only would the guest be happy but they would also order more in room dining.
One day I was meeting a friend for coffee and was sitting in the lobby area. A hostess who appeared to me a supervisor was walking over to me asking if she could get me anything. I told her that my friend was coming soon, and she told me to come get her and she would take my order, which I thought was very nice. Upon my friend's arrival, the hostess was not present but there was a server that I saw. I went to ask the server if we could get coffee and she snapped back at me with attitude (again with the attitude) and told me the restaurant was not open and that she does not serve people at the lobby. I corrected her by saying that the hostess was the one that offered the service and the server replied that she was wrong.
Lets talk cleanliness of the rooms. For the most part the room and beds were clean. The working desk area was a bit uncomfortable as they provide a wooden chair that is very difficult to sit in for long periods especially if you are working. The bathrooms were ok. The showers were very dirty and had mold stains in them, and were obviously never cleaned by housekeeping. When you walk into the shower there is that moldy smell.
The hotel was in a good central location especially if you are conducting business in center city. Even if you needed to drive to meetings, the hotel was located close to highways in either direction.
If I were you, I would not stay at this hotel. When I travel, even for business which is more than pleasure trips, my best hotel experiences have been when the hotel staff make you feel welcome and they treat you with respect and they make you feel as if you were on vacation. | 1 | null |
Uncomfortable beds, thin walls make for an unpleasant stay
Having paid 200+ per night for this hotel, I was expecting a lot more. The walls are thin and I could hear my neighbors and people talking in the hallway, as well as doors slamming late into the night. The bed and pillows were extremely uncomfortable. The restaurant is mediocre and uninviting. The table in the hotel room was not conducive to doing any sort of work. This room made me want to spend as little time as possible in it. Good for tourists who plan on spending most of their time sightseeing, not good for the business traveler looking to relax in the hotel room. The location is the only bonus of staying in this hotel. | 2 | null |
Almost wonderful
I arrived at the Willard, a few hours before my husband who is in the Ambassador Club. I waited 55 minutes for my room, even though I arrived after 3PM. I found the front Desk staff to be nice, but it was the bellmen and maids who made my stay better. We ate at both restaurants owned by Willard, and we were so happy with the food, we ate there four times in a week.The temperature was 106 one of the days we were there, and the Occidental grill located on the sidewalk, had enough fans and coolers to make it comfortable. I also had room service four times, and every time the food arrived in less than 30 minutes and perfectly cooked. I would stay there again, definately, but it is a bit pricy, even for DC standards. Our room was located with a view of the Washington Monument , so I guess that made up for the wait for the room. | 5 | null |
Value
Very nice large room. Beds very comfortable. Everyone friendly and helpful. Room service excellent. Overall experience very good. | 5 | null |
Great hotel and staff.
We really enjoyed our stay. We were picked up promptly at the airport. Our room was on the main floor, so it was an easy walk and the breakfast room was right around the corner. The breakfast was very adequate to start our day. There were also warm chocolate chip cookies when we registered. What a treat! Our room was very nice and the bed was wonderfully comfortable. | 5 | null |
Not friendly
There is a non-friendly atmosphere. The staff does not interact well at all with those who stay there. They need to be better trained. There should also be better linen service. The location is not in the best area either. | 2 | null |
Think 'Dorm Room'.....
This place didn't cut it for me. It reminded me of a college dorm room, complete with the Ikea furniture, noise and college students running the front desk. If you do end up staying here, make sure you're on the other end of the hotel as far away from the bar/restaurant downstairs as possible. It's packed every night and very loud until about 1 AM. Between the noise and the really uncomfortable beds and pillows, I don't think I was able to sleep more than about 4 hrs. a night the three nights I was there. Also, be prepared to live out of your suitcase - there are no drawers or anything else for your clothes, just a few small shelves in the bathroom and a tiny closet that has a small curtain to pull across it. I was traveling alone on business and really didn't have enough room for anything; can't imagine staying here with my wife or any kids. | 2 | null |
horrible
whenever you have the possibility to stay in this motel and be it for free: don't! bed bugs, insects, mildew, putrid smell and loitering dubious people. never seen a more terrible place (and i've seen ugly ones!). | 1 | null |
Not worth the money
While I typically stay at places like the Hyatt or Courtyard in the Theater District, I chose the Intercontinental to celebrate an anniversary, as this is supposed to be a "step-up" from my normal destinations. I booked the hotel through Hotwire for around $400 for a basic room with king size bed, which seemed a little steep but again, this was for a special occasion so I assumed it would be worth the extra money.
My first experience at the hotel was a good one. I came in around 4pm and I was told my room was not yet ready and to compensate this they would give me 2 free drink coupons for the hotel bar, a nice touch that was much appreciated. This would be about the last good experience I had, however; as it was all downhill from there.
Upon getting into my room about 30 minutes later, I decided to use the bathroom. Now this is embarrassing to even write about and the fact that this was such an issue is ridiculous considering that $400 a night price-tag that I paid. Continuing, I proceeded to flush the toilet (liquid only) and the bowl began to fill up and nearly overflow. I called down to the front desk and explained my problem and was told that someone would be up "right-away".
I sat down in the room and admired the view of a 20 foot gap to another office building (again, $400 room here) and time began to pass. 5 minutes, 10 minutes, 20 minutes, finally after about half an hour had passed by we were still sitting in the room waiting and now late for a dinner reservation in a restaurant across the city. The man came in, assured us that the toilet was fixed and left. The amount of time we had to wait for service at such a high priced hotel is simply unacceptable.
When we arrived back at the room around 11pm, my girlfriend went into the bathroom and 5 minutes later I hear her screaming, as she had flushed the toilet and again it had backed up and this time overflowed and caused a mini flood on the bathroom floor. Needless to say, this was extremely embarrassing for her and I was very upset considering how long we had to wait for service the first time plus the fact that the worker had assured that the toilet was fine.
Again, I call the front desk and we sit and wait. 5 minutes, 10 minutes, 15 minutes, this time I was not going to wait for half an hour again so we decided that we wanted to switch rooms to have a working toilet, an amenity you would expect to have even at a Motel 6 or Super 8. When I arrived at the front desk, I explained my situation and the worker told me to hold on for a minute and disappeared into the back room without telling me why. After about 10 minutes had gone by and I was standing at the desk being ignored, another worker noticed that I had been waiting and went into the back room. When this worker came out, he told me that a manager was on her way and would be there shortly. After waiting another 5/10 minutes, a manager arrived and told me that I could not switch rooms because they were sold out. Alright...I understand that, but why did I have to wait there for 20 minutes to hear it from her? Why could the original employee not have just told me the same thing? The most she would offer me was a "free breakfast" and I declined as at this point it had fully set in that I had wasted a large amount of money on staying here and there was no point in pushing anything further with the staff who simply wanted me to leave the desk and didn't care that the problem I was having was unacceptable.
While this problem alone is enough for me to never stay at another Intercontinental Hotel ever again, the night again took a turn for the worse due to the shoddy construction of the "luxury" hotel. While it is common for hotel rooms to have doors connecting them in case of people in a group staying next door to each other, the doors in this hotel are paper thin, as we could hear every word from the guests in the next room over. Luckily for us, our neighbors were a bunch of drunken idiots who woke us up playing beer pong at 8am, which we could hear as if we were in the same room as then.
So, for $400 a night I got a toilet that didn't work, horrible service from staff whom made me feel as if I were a nuisance, and a poor nights sleep due to the paper thin doors connecting adjacent rooms. From now on, I will be sticking to the Hyatt or other more reasonably priced hotels that offer better service at a lower price, simply without the facade of "luxury" seen at the Intercontinental.
Notice to business travelers: While the Intercontinental may seem like a perfect destination for business travel due to its location in the Financial District, be aware of the internet connectivity options in the room. On Verizon I was unable to get even 1 bar of 3G service in my room and the only other option is to pay $15 dollars a night to use the hotel's wifi service, which is simply a joke in 2012. As a frequent business traveler myself, I understand the importance of Internet connectivity options and this is just another reason why I will never again stay at an Intercontinental hotel. | 2 | null |
Gorgeous Hotel but Choose Your Room Wisely
This is a beautiful hotel. The lobby has old-world grandeur and is a very happening place on the weekend. The rooms are decorated in a style both elegant and fun. The bath amenities are high quality. It’s one of the few hotels that have good lighting and mirrors in beautifully refurbished bathrooms and generous closet space. The staff is amazingly friendly – even the cleaning staff smiles and greets you in the hallway. The whole place has a “whistle while you work” attitude. The bellmen are efficient and highly motivated and, curiously, were calling us by name after only one night. The same bellman takes your bags from your room, down into the lobby and out the door and hails a cab – one tip, not three like in many hotels.
But do not under any circumstances accept a room close to the elevator lobby. You will hear the whoosh of the elevators all night. After the first night spent with a pillow over my head, they moved us to another room far away from the elevators and gave us a complimentary upgrade. I actually liked the bathroom in the first room better (a king) than the smaller bathroom in the junior suite. We didn’t need a suite, but we would have been proud to host a gathering in the parlor area – it was gorgeous and had plenty of seating, its own powder room, refrigerator, bar and large TV.
If mobility is a problem, you need to ask how far from the elevator your room is. This place is enormous and the hallways are very, very long. I felt like I needed to leave a trail of breadcrumbs from the elevator.
Parking fees are crazy. At $42/night to self-park, we opted for taking cabs rather than renting a car. You need to have at least two cab company phone numbers in your phone. The concierge and bell services will not call a cab for you off-premises, which was a bit disappointing considering they were extremely accommodating in every other way.
I will definitely stay here again, but will be insistent upon a quiet room with a larger bathroom. | 4 | null |
Great Hotel for a New York Visit
We stayed at the Library during a conference in late February. The conference hotel was elsewhere, more expensive and much less fun. Our room was small, clean, thoughtfully arranged and very nice. The reading room with refreshments all day, a generous breakfast each morning and lovely wine hour each afternoon is a wonderful amenity. Books, magazines and newspapers everywhere. Rooms numbered by the Dewey Decimal system, each with books focused on a content theme. Very convenient to Grand Central Station, airport transportation and the attractions of the city. A wonderful experience that we hope to repeat in future trips to NYC. | 5 | null |
Very well situated
We stayed here as a family of 5, and we could not have been happier with our choice. We went to Washington to see the monuments, public buildings, Smithsonians and Arlington, and this extended stay style hotel allowed us to do alll of that in a relaxed way. Strong positives:
* great location - in the 'Golden Triangle' and an way walk to Farragut West metro
* spacious, well appointed rooms with a compact, full kitchen, washer/dryer in the apartment, 2bathrooms, and 3 TVs (it stops a 'my turn argument'!)
* clean and neat, ith comfortable bedding
* pleasant staff
The best thing we found about the AKA White House was its close proximity to the restaurant, The Founding Farmers. This eatery promotes a sustainable use of crops and meat, and its service was fabulous while the meals were delightful. Book early - you will need to!
We used the transfer service to the airport and it was reliable and efficient. Apparently, the AKA White House can be hard to get into when lots of long term guests (3-4 weeks duration) move in, so if you get the opportunity to stay for a short term visit, grab it. The hotel deserves a higher Tripadvisor ranking. | 5 | null |
Large, clean rooms. Great location
I stayed here for one night while in Chicago, and wish I had booked this room for the rest of the week. The staff here were very friendly. The location is just as great. I walked to my colleagues hotel on Magnificent Mile, as well as dinner around their hotel, and back. I was really happy with the room I was put in. Lots of walking space and a nice desk space to spread my work out. The bathroom, living area, and bedroom were very clean. I loved the vanity area that adjoined the bathroom and bedroom. Nice layout of the room! I did not use the microwave, fridge or sink since I was only there for one night, but will try them next time =) I frequent Chicago about 3-4 times for business, and will def make this one of my go-to hotels. The location is quiet, tucked away behind Magnificent Mile, and gives you all the comforts of home. | 5 | null |
Amazing solo trip in NY-dreams really do come true!
My first stay in New York and amazing trip! If anyone has ever dreamt of coming to the big city then do so - dont let anyone or anything stop you (I had to save 5 years and went on my own but it was worth every penny!). The hotel made it for me - comfortable, quiet, helpful (to a point, NY staff are always quite 'to the point' although the girls on the gym reception and maids were lovely), perfect location (just a stones throw from central park and Tiffanys/fifth avenue and much better than staying in the thick of it as I got a perfect nights sleep which geared me up for the day ahead). A fab trip, a fab hotel, fab TV in room, very clean and decent gymnasium | 4 | null |
Pros & Cons
Close to airport, railway & trolley lines; close to harbour; rooms are fairly decent; prefer the lino to carpet so nothing can be hiding in it; had some issues with 1st room and staff was quite nice about 2nd room (different staff member than when we check in or in the morning); fridge in room was nice especially in a motel without breakfast.
Check-in staff was not very friendly and gave completely different story about airport shuttle than truth turned out to be in the morning; were told that they had a minivan and even talked to the driver (?) but in the morning it was the blue airport shuttles that serve the whole area, times and names were all mixed up compared to what we had signed up for, AM staff not helpful is solving the shuttle issue; shuttle has $5 charge/person-had understood it to be free, adds up when you're 14 people!!
Didn't bother me and I knew the noise would be there, but if you haven't googled the motel location - it is pretty much at the end of the runway so NOT for light sleepers! and the trolley and railway lines run behind the motel as well. Quiet time is from about midnight or 1- 6:30 am? I personally loved watching the planes come in.
For a motel that offers an airport shuttle (or do they?), they should have a public access computer to print boarding passes in my opinion. (A question I forgot to ask when booking.) Apparently we could have given the information to the manager and he would have done that. NOT something I'm comfortable with - I want to be there to do my own check in and baggage payments at the same time.
Free Wifi didn't want to work in the 1st room but once we switched rooms, worked perfect. | 3 | null |
Great room for the price
Friendly staff and beautiful clean suite and hotel. Since the suite was on the 2nd floor above the lobby area, it was noisy during the day. Not a problem at night. I also heard a little freeway noise. Had to keep getting the room keys re programmed after the second day. | 4 | null |
I Would Not Recommend This Hotel
The hotel may be nice for weddings but it is not for guests. The "wifi," which costs $15/day, is slower than dial up. The "breakfast room" is so small that it is hard to get a table. The drapery fell down in the room. There was no hot water for most of one day. These are just starters. The only positive thing I can say is that the valet is very nice and helpful. | 1 | null |
Pricey but worth it
Price –definitely high, but it's because of the location and great condition of the hotel. You can find more affordable ones further from downtown. If you want to treat yourselves – this hotel is a good choice.
Location – Wonderful, lovely neighborhood. You can have a nice walk to downtown or walk shortly to the subway station (green or orange line). There are restaurants and pubs nearby. We walked to a theater to see a show.
Rooms – Fab. Large, clean, modern, lots of space in drawers, the bed is comfy, we had an amazing view (on floor 22). You get good quality soap and even a hand moisturizer. The only negatives are very insignificant: the toilet flushes in a really strong current so it's loud like the ones in airplanes…. and the shower stream could be stronger, but really it's fine the way it is.
Facilities – We used the pool and Gym. They were great because before 10am they're practically empty. The pool is small (standard hotel size) but sufficient and comfortable for swimming if only you and one or two others use it. Same goes for the gym.
Overall we enjoyed this hotel so much it was totally worth the money. | 5 | null |
Does not live up to the Marriott name
I have been very disappointed with the management of this hotel. The only reason I gave it two stars instead of one is because the front desk staff are super friendly and the breakfast is outstanding, but whomever is managing this property has two major issues they need to deal with. First, the parking garage key reader does not work, so every time you come back to the hotel you have to call the front desk to get in. When we told the staff this was an issue, they said they knew, no one would fix it, and we should fill out a comment card so the management would address it. After 5 straight days of this for us personally (not knowing how long this was an issue before we arrived) this is totally unacceptable. Second big problem is the phone system; on Thursday night around 6pm the phone started ringing incessantly and when you picked up the receiver, no one was there. This kept up, we called maintenance, they couldn't figure out what was wrong. Same problem happened last night at 1am, and we had to disconnect all the phones to make it stop, but not after it completely woke us and our 3 children up. Front desk said at least 10 people reported the same problem but they don't know what is wrong. These are basic, operational issues that I have never experienced at any Marriott brand before and are completely unacceptable. | 2 | null |
Not a comfortable hotel
I have stayed and many Sprighill Suites over the years, this was the most disappointing stay at a Springhill yet. For starters, when I arrived there was no one at the front desk, rather a sign stating they would be back in a few minutes... after 5 minutes I was finally able to check in. When I went to bed, the hardest mattress I have had in a hotel since I wasa last in Japan. In the morning I was opening the blinds, and there in the ledge was a pair of old socks that someone left behind... the room was not the cleanest, would not stay at this hotel again. | 2 | null |
Good location and nice staff!
This was my second stay in this hotel.
The staff is helpfull !
You have free wireless.
Very nice breakfast (delicious muffins)
Nice view!Close to times square and city center.
Good quality/price ratio for NY!
I would go back, and reccomend it from every point of view! | 5 | null |
difficult to find
It's very difficult to find a hotel. Since i check in, I don't like the room at all and ask them to change it. The staff try her best to do it but it has only 3 room left. I pick the one that not close to the stairs and has a street views. It's small but the bathroom pretty huge. Receptionist are friendly and helpful. When I step down I smell some chocolate all over the lobby.. I guess it might be brownie. And it is..... a brownie and so delicious...... and they serve it for free. Great to visit there!! | 3 | null |
Enjoy the "L" going through your room every 2 minutes
The hotel is located within Chicago's loop (which is definened by the "elevated" subway. Yes a central downtown location with 2 major setbachs for a hotel guest:
- Rooms are tiny as space is expensive (you may buy an upgrade to a larger room)
- The noisy train operates almost around the clock and the thin room windows are not sound-proof (you have to take room looking to the inside).
The Grand Lobby with its discotheque-like atmosphere cannot make up for the setbacks.
In short: Avoid this expensive and uncomfortable hotel and find a cheaper place somewhere outside the loop. | 3 | null |
Disappointed in Hilton
I've stayed at many Hilton hotels around the country, so I feel qualified to say that this hotel is an embarrassment to the chain. I was really disappointed in this hotel, though there was no one specific thing the management could have done to change my experience. The entire hotel needs updating: carpet is old, doors are old, carpet pad in my room had long gaps making the floor uneven, the configuration of the hotel is very odd with a long walk from the lobby to a separate building to access guest rooms (going outside and back inside again). And one of the elevators isn't in operation because supposedly it's being updated, though I didn't see any work being done and I was there 2 full weekdays. The parking lot is also a little distance from the hotel so that is another inconvenience.
As far as Hiltons go, this was worse than most Hampton Inns I've stayed at. This does not at all meet the standard I've come to expect for Hilton Garden Inns. | 2 | null |
Unsafe, unclean, unfair
Sheets with holes. Sink does not drain at all. Door frame was previously kicked in and "fixed" with tiny nails. Phone does not work. Trash at all exits. Doors to alleys propped open. So-called free shuttle does not run at all hours, runs on the hour, not when you call, and drops you off for departures at ground transportation. No hair dryer, no shampoo, no coffee in room. Staff are curt, unapologetic, unfriendly. | 1 | null |
Doesnt look like the photos online
Room was not in shape as the photos shown. When you walk in the lobby you seems so nice but when you get in to the floors the smell, the paint on the walls, the bathroom in the room and the tub was nasty. | 1 | null |
Radisson Lexington
I normally stay at Radisson's in Asia and I can't believe the difference between those and the Radisson's in the U.S. Having stayed at the former Radisson in Boston and now this one in New York it is evident that they are of much poorer quality. I checked in early and my room wasn't ready so I checked by bags in with the Bell captain and I was subsequently charged $2.00 per bag. I have never heard of such a thing. The staff are friendly and smile a lot, but when I had trouble with the internet which didn't work during my whole stay they did absolutely nothing to help. The rooms are terrible. They are tiny, old and very musty. They absolutely have the worst pillows I have ever seen in a hotel. To make matters worse I had two huge air conditioning fans outside of my room window. The carpets in the room are not very clean, but worse is the carpets in the hallways, they are filthy. I will know better next time not to stay in a Radisson in the U.S, | 1 | null |
poor service
we had high expectations for the waldolf astoria, when we arived our toliet was broken and our tv was fuzzy, we also had one double bed when we were meant to have two. The next morning we went down to reception and asked to have our toliet fixed and could we have two beds as this what was booked, the lady seemed distracted and said it will be done in three hours, this was fine as we had alot to see that day, we came back around 8hours later to reception it was a different lady and said that our toliet had been fixed but she couldnt see anything about the change of room/beds, i explained what had happened and she just kept putting the blame on me because I 'didnt get the womans name' and nothing can be done as 'i didnt get the womans name', she said it was to late now and to come back tomorrow.
Lucky it was done the next day but we only had 4nights there and two out of the four were disapointing.
I was shocked at the bad service.
The highlight was the amazing bed : ) | 2 | null |
Clean, good internet, free food close to the airport
This hotel is one of a cluster of large hotels right by the Denver Airport. There are several restaurants close by. I stayed here 3 nights and was upgraded to a nice corner suite. The hotel is clean, has a free breakfast bar with waffles, bacon, eggs, oatmeal, cereal, fruit and yogurt. On at least Tuesday nights they have a complimentary happy hour which seems to draw a number of people. The happy hour includes chips, cheese, and sliced meat, so you could theoretically survive there only buying yourself lunch. The food was good, not outstanding, but ample. The internet connectivity was very good. The staff was very pleasant and eager to please. My only complaint was that I did not get a wake-up call two out of the three nights I asked for it. That is the only reason I ranked the service only average. | 4 | null |
Nice suite upgrade
We booked a junior suite and were upgraded to a beautiful 2 room corner suite with mini kithchen. Classy, quiet, small hotel across from the Waldorf and close to the park and theater district.
Expensive but excellent restaurant downstairs..... our breakfast was included in a special.
Thoroughly enjoyed our 3 day stay. | 5 | null |
Friendly Staff, Great Rooms
Always clean, conveniently located. The only downside I see is that they only have valet parking for $20/day. But you can leave and come back at any time. This was a huge perk for us because my mother had just suffered a knee injury. It's also right by the conference center and a trolley stop.
Definitely recommend! | 5 | null |
Inconsistent customer service
Have stayed twice in the last month as part of a group and the woman that works in the morning has been rude to several of us on more than one occasion. We will not stay again. | 1 | null |
Not what it once was :(
My family has been staying at ES Memphis for many years. Our recent stay was just not good. The room was not clean and the sofa bed was so dirty, I refused to let my son sleep on it. I wound up sleeping on the couch itself (as a couch). Very uncomfortable. I don't enjoy paying that kind of money to sleep on a couch.
The jacuzzi did not work and the front desk did nothing. They were very overbooked, as usual on the weekend. The front desk staff are not capable of coping with a lot of guests and are not the most friendly or helpful.
The best points are the their refreshment staff (both for manager's reception and breakfast) and the restaurant on site. Freddie is the bartender and has been there forever. He is a sweetheart. The ladies behind the breakfast grill are also long-time members of that establishment and know what it means to be part of the ES family. Too bad everyone there cannot take something form their example.
If the hotel was supposed to be newly remodeled, I would like to know where. Our room was old and the carpets were stained and dirty. Just putting in some better bath supplies does not 'upgrade' your room.
I won't be back and that makes me very, very sad. | 2 | null |
Good Hotel if you avoid the noisy rooms
I checked in on Friday afternoon and got the room#114 which was at the end of the hall way near the gym. I went out then came back at night around 8pm then started to realize there was some kind pump noise on and off from the next room. I asked the front desk and the staff told me it was from the water heater pump. As long as someone in the building use the water, then the pump will go on. It will go off eventually if no one use the water in the building. The guy told me the hotel was fully booked so I could not switch the room at that night.
At around 1am, I could not sleep at all because the noise was still on and off intermittently. I complained to the front desk again, a different staff checked the computer then switched the room for me. It was strange I could not switch the room earlier. More strangely, the hotel staffs well understood the noise problem when I complained. They still rent the room and expect some customers might not complain so they can rip off those customers.
The new room was quite and nice. The free WiFI and breakfast were also good. I would give the hotel a 5 stars if I didn't get in the first room. | 3 | null |
Great location!!
We stayed at the Herbert hotel for 5 nights. I have to comment first on the location because it was incredible! We were right in the heart of amazing shopping, a short walk to the Moscone Centre, and at a convenient jumping off point for transit in all directions. The cable cars also turn around just down the street from the hotel. The building was secure, with a locked door, and I felt safe staying there despite the busy downtown location. The front desk staff were all friendly and helpful, and the room was generally what we expected - pretty basic accommodations. A few things were a bit disappointing: The water pressure in the shower was pretty low and it was hard to rinse out my shampoo. Also, there is no WiFi in the rooms, only internet access with a LAN cable, so I wasn't able to use it on the phone and tablet I brought, which was frustrating. However, the rooms were fairly clean and passed my bed bug inspection, which is a plus! Overall I was happy with my stay at the Herbert Hotel. | 3 | null |
Subsets and Splits