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Terrible Service
I was booked to stay in Hyatt Place, San Antonio airport for one night on March 15, 2012. I wanted to write to you about the bitter experience I had with your hotel staff. I called for a hotel shuttle pickup from the airport and was waiting for close to an hour for the shuttle. The hotel manager checked with me one time in between to tell me that the hotel was not forgetting about me and the shuttle would be there soon enough. After 15 or 20 minutes, I called the hotel myself and was told that the shuttle was on its way and would be there in couple of minutes. When the shuttle finally showed up 15 minutes after the second call, it was at 9.25 PM in the evening. I expressed my displeasure with the shuttle driver, who was very apologetic and said she was away in another corner of the town when she received this pick up call. I decided to let that go. She wanted to help me and proactively took upon herself to make an entry in the log book when we reached the hotel for my next scheduled shuttle need for the following morning at 5.45 AM.
I didn't even bring up the shuttle episode when I checked in at the hotel. They gave me the keys for room number 214. When I tried opening the door, I had to try several times since the key was not working. Then a voice from inside the room asked what was going on. When I started explaining that I was given this room and was trying to open the door, it hit me that the person inside already was the occupant of room 214. I apologized myself and came back down to the lobby to ask about this. The female supervisor didn't quite grasp what I was saying and started explaining that I was supposed to open the door by twisting the door know upwards not downwards on that particular room 214. I started explaining what was going on, with slightly raised voice. She immediately latched on to my raised voice and started accusing me that I was yelling (although I was not) and she would call the cops if I didn't keep my voice down. Then I lowered my voice and explained that there already was somebody else in room 214. To that she asked me whether I wanted to stay in the hotel or not. Although, I was taken aback little bit, I agreed to stay since I didn't want to go looking for another hotel for a single night stay. I had an early morning flight to catch the following morning. She called her manager and started explaining what was going on while keeping me waited for my next key. After explaining everything that went on so far, she put the phone on hold and asked me again if I wanted to stay. I said yes. She gave me the room key for 314. I asked if I could talk to a manager, to which she said she was talking to the manager and would transfer the call to my room. She again explained something about opening the door handle upwards and not downwards and sent a service guy with me to open the door to 314. On the way to the room, the service guy asked what happened. When I explained the whole episode quickly he apologized and offered free dinner for the night if I wanted. I thanked him and politely turned down the dinner offer. What was interesting to me, was that the girls in the front desk never once apologized to me for the late shuttle or the room number mix-up.
After I settled in my room, the phone rang and the manager was on the line. I explained everything to him and he apologized several times and offered he would look into it further in the morning and offered he would like to take care of me when I stayed in San Antonio next time. After 15 or 20 minutes after talking to the manager, door bell rang and I opened the door. I saw 3 cops outside asking me to pack my bags and leave the hotel. I asked what was going on. One cop said, the front desk girl talked to the General Manager (Terry Stout?) and per her decision, cops were called to evict me from the hotel. I was walked out of the hotel by the cops to a waiting taxi with my bags and was given a receipt that nothing was charged to my card.
Another funny thing was, there was a third lobby women (all with same uniforms), who walked up to the cops and invited them to come for a free breakfast the following morning. The cops acceptingly and sheepishly smiled at her.
I have travelled all over the world and have never ever experienced anything like this. I work for Caterpillar with a decent job and this was humiliating for me to be able walk out with a cop. I had to run around to 4/5 hotels that night to try to get another room because it was a busy spring break week.
I would have expected much more customer service from a brand like Hyatt. | 1 | null |
Totally fine but need some TLC
The service and location is lovely, but the rooms need some refreshing at this point. Bonus for nice big bathrooms, but the bedrooms could be at any Hilton in the world. NYC has a lot of hotels and I think the Soho Grand could use some sprucing by this point, That being said, the service is great, and every floor has free coffee, so it's nice for business. I'd happily stay at the Soho Grand again, and you won't be unhappy there, but you won't be getting the very highest of the high end of NYC hotels here anymore. The James, a stone's throw away, is probably nicer. | 4 | null |
Pleasant Surprise
We were in San Francisco on a very busy weekend, rooms were hard to find. We booked our room at the Super 8 the night before based on location not expecting much. When we arrived we were very surprised. The hotel has a charming courtyard, the location was great and the room was clean, comfortable and seemed to have just been updated. Will be going again next year and Super 8 will be my first choice of Hotels. | 3 | null |
Wish I had read the reviews more closely...
I made the reservation because it was a competitive price for it's location relative to downtown and because I like to support local business but, this was just a sad experience. It was indeed adequate but, should not be described as a BOUTIQUE hotel. It is far from that. The bed was not comforatable - a far cry from the comfortable beds that many hotels have - even discount hotels. The carpets smelled and the whole room for that matter like an old apartment. The televisions even had digital converter boxes which made watching television not even possible on some stations as the reception was so poor. I will not be staying at a "boutique" hotel in Austin again. | 2 | null |
A Good Hotel Close to Times Square
This hotel is all about the location. Just over two blocks to Times Square, opposite the Post Authority Bus Terminal, a block away from the Times Square subway station and walking distance to most Broardway Shows. We stayed for a week and were very happy.
These are suites, so each one comes with kitchen facilities.
The room was small, but this is probably standard for New York, and it did contain a king size bed, writing desk and chair plus a loung style chair. The bed was one of the most comfortable ones I have had in a hotel.
A fairly basic breakfast buffet is included, but good enough to start the day. There is no restaurant for evening meals in the hotel, but it is so close to so many cafes and restaurants it is fun to try them, or cook in the room if you prefer.
As mentioned in other reviews the local parole office is 3 doors down, and there are a couple of adult shops further down the street, but we walked back to the hotel at all hours of the day and night and never encountered any problems.
I agree with another review that the air-conditioner is very loud when it kicks in, but this does help drown out the sounds of New York at night. | 4 | null |
Incredible bed!
Unfortunately, we just stayed in this hotel one night, and it was truly a fabulous night's sleep! The beds here are wonderful, with a thick featherbed on top of the mattress, down pillows, and a down comforter in a soft white duvet. The room was a decent size, but the bathroom was huge with a separate shower and tub, and nice toiletries from L'Occitane. Not the cheapest room we've ever had in Chicago, but definitely one of the nicest! | 5 | null |
What a joy to stay here
First of all I've stayed at this Sheraton several times over the years. I have always been pleased each time. As a SPG member, it always seems like there is one or two little extra things that I recieve, room upgrade, etc. But even without any of that, it feels like a home away from home, everything is clean and well maintained, comfortable bed, close to Michigan Avenue and wonderful convention and meeting facilities. As for the staff, thye have always been perfect and very helpful. Somehow they have always seemed to understand what I'm asking and go a bit further to make sure I have/know what I needed. When I'm in downtown Chicago, I don't want to stay anywhere else. | 5 | null |
Great Hotel
My wife and I stayed at the Fairfax in early November for our anniversary and had a great time. The hotel is in a great location. It felt safe and was close to the dupont circle metro station and some nice restaurants (including the one in the hotel).
The conceirge and staff were very helpful with great restaurant recommendations, tips, and a different set of pillows for my picky wife. We had drinks and food in the lounge downstairs, which was wonderful (although the server could have used a lesson on friendliness).
The room was a little smaller than I'd expected and faced an alley instead of the street, but it was comfortable, clean, and what we needed. I'd suggest if you were going to stay in the hotel for extended periods of time to upgrade from the basic room.
One thing I need to say (and this is applicable to all hotels) is: What's the deal with charging guests for wireless internet? This is nothing against this hotel, because it seems like all hotels in larger cities or above a certain price do it. You can get free wireless at cheap hotels or even at the McDonald's, but when you stay at a 5 star hotel you need to pay for it? It doesn't make sense to me.
Overall, for the price we paid (which was lower than most hotels in the city actually), this was a great stay and I would highly recommend. | 4 | null |
Beautiful, serene gettaway close to the city!
You would never know you were about 35 minutes from downtown Austin. This resort/spa is an amazing retreat! They offer free activities (and some you have to pay extra for), but there is LOTS to do! You can go on a hike, you can go to the infinity pool, you can go to the spa, you can go to the restaurant - you can just walk around the property. It's lovely. The staff is exceptional and I think tip is included already in everything, so you don't have to worry about tipping people - servers, massage therapists, busboys - tips are already included. If you are staying overnight, you can have everything charged to your room - the receipts have a line for "tips," BUT they've already included 18% gratuity, so just look out for that. But, all in all, this place is TOP NOTCH and I would love to go back - it's just a little too expensive to go often. Plus, there's only one restaurant on property, so bring some snacks with you. One guy I talked to said that he stops on Whole Foods on his way to the resort and grabs a salad which he eats for dinner. Good idea! | 5 | null |
Wanted to score higher but can't...
I decided to stay at this hotel because it was located down the street from Kaiser Hospital on Sunset blvd. My dad was going to have surgery early that morning so this was the perfect location. Waiting to be checked in took a while. The male checking me in never even smiled or welcomed me to his hotel. Breakfast was good. Took a while for the cook to come make the omelette though. The room with the double beds was a good size. Beds squeak as you sit on it. Air did not work. Made it extremely uncomfortable. Mildew in shower. Room needs touch up paint. Actually, most areas of the hotel needs touched up. Area in check in sure could use a wet rag to wash down dirty walls. | 3 | null |
Great location
You can walk almost anywhere of interest from this location. Surrounded by great restaurants and bars. Staff was very friendly and helpful, they let me check in 3 hours early and held my bags after check out. The bed was huge and super comfy. They were remodeling but it was still quiet. | 4 | null |
ok for the money
The room as clean overall. There was some kind of gunk on the remote that grossed me out. Looked like somebody had been eating and changing the channels with food on their fingers. The t.v. only got a couple of channels and they didnt come in well. The location wasnt good. But at 50 bucks it was a decent value. | 3 | null |
Nice hotel but crowded with conventioneers
We were there for 3 days for a small group meeting. It was our first time to Dallas. Hotel is modern and well maintained. Rooms and beds were comfortable. Restaurants and lounges were nice, food was good and wait service was attentive. The downside was that there was a large convention in the hotel and the bars and restaurants were packed and waiting for a seat was a bit painful. But by far the biggest disadvantage was that there isn't much nearby to walk to so we were somewhat limited. Would need a car or have to take taxis for any other restaurants. Next time I would rent a car at the airport. The taxi one-way is between $50-60. | 4 | null |
Frustratingly Mediocre
What can I say? Poor service at check-in, concierge unable to provide help with a very simple request, restaurant closed for dinner, elevator out of service for 3 days, etc. Linens were very clean, but tub in bathroom had received a cursory swipe. If only one of these had been an issue, then maybe a visitor would shake her head and think, "hmmmm, service is a little off today.". But the number of problems means the hotel is poorly managed, and SPG needs to do a better job of property oversight. Will not be booking here again. | 2 | null |
Excellent Service
I have been staying at the Seaport Hotel every year for the past 5 years and have been very satisfied. The proximity to the Boston Convention Center makes it an ideal place to stay for tradeshows and meetings. The hotel is very classy and well maintained. The rooms are very comfortable and clean. The bar in the lobby is very lively at night, but in a pleasant way. There are many excellent restaurants within walking distance, so I cannot comment on the restaurants at the Seaport. What sets this hotel apart from many others in the area is the outstanding customer service. The bellman, Amir, greeted me with a very polite "welcome back" as he opened my car door. He was kind enough to reunite me with a jacket I had left behind in the lobby while checking in. He also offered to store all of my bags in my car at checkout as I had a full day of meetings to attend. The service didn't end there. Every single staff member I met with was very pleasant and accommodating. There is no tipping at the Seaport so these folks are not over the top with service just to earn a tip. Very refreshing. I would highly recommend this hotel. | 5 | null |
No soul, corporate venue only interested in your $$$$'s
Yes the hotel has a great location but it is completely soul less and over run with corporate individuals at various conferences at the hotel. In their website it talks about the hotel having a gym. Quite unbelievably you have to pay to use the hotel gym even if ou are staying there (to an average joe bloggs like me you have to pay. If you are a hilton honours member ou have the 'priviliedge' of using the gym for free. On top of that they charged us to store our luggage the day we checked out as well! I emailed to complain to hilton management - their response was to offer me free use of the gym next time I was there. All in all they don't seem to get it and realise that people like me leave the hotel with a bitter taste in my mouth as it just feels like they want to rinse you for everything. | 2 | null |
unpleasant
one problem after another
given a room already occupied
erroneous charge on bill after checkout
no staff at front desk when room key would not work
no staff at front desk when checking out
broken lamp in room | 2 | null |
Great location, peaceful, spacious room, quiet street
We arrived at the crowded lobby of the wellington hotel since we had a reservation, but we were told that we should change hotel due to no room availability. We had to walk half block to the Blakely hotel (a partner boutique hotel). It was really nice, clean, the breakfast was at a charming restaurant named abbocado. The location was excellent and the street really quiet, one block away from subway, 2 blocks from central park. The last day, they kept our luggage for the rest of the day, the staff was really nice. A peaceful and quiet hotel. We were glad about the change. | 4 | null |
Great location
The harbor side location is very convenient. However the hotel is spread out among multiple buildings making it difficult if traveling with friends. the restaurant was average but has a nice view. The room was adequate. The extra fees however added to an overall rating of average at best. The parking is $42 nightly, internet is $15. We didn't use the business center but it carries a fee as well.
It is a good location to walk to the Old North Church, Paul Revere house and other historical sites. The harbor cruise is within walking distance and a good way to get to the USS Constitution. The Aquarium and Childrens Museum are also an easy walk. | 3 | null |
So-so room, Great location!
The room itself was a little small. There were 2 sets of french doors that opened up to the beach. Unfortunately, because the room was a little crowded, we were unable to open up one set of doors more than a crack. The bathroom was also pretty small. The view was fantastic and at night even with only being able to take full advantage of one set of doors, the ocean is just steps from the room so you can fall asleep to the tranquil sounds of the waves crashing. Had a great time on newport with all of the small bars. Being steps from Hodad's (best burger in the world in our opinion) also makes this a winner! | 4 | null |
Crowne Plaza International Just lost my business, not just the Charlotte location
I previously had an expectation of quality for Crowne Plaza, so when this group stepped up and provided rooms for a group of my travelers..I was pleased and booked with them immediately in a show of loyalty.
Unfortunately, the facility itself and maintenance was lacking. My room needed a light bulb to be placed in the lamp (not even one in the lamp) the standing lamp didn't work at all, the carpet joining location in the bathroom had staples/teeth extending from the strip. In the hallway, the carpet had raised area right down the center that was unsafe. When in the elevator, it jumped from the lobby to the banquet level and then stopped, didn't open the doors, then finally moved on to the 9th floor.
If you are even a deep sleeper, good luck here. The walls are paper thin. I am a deep sleeper and was awoken by people next door just visiting on their beds near the wall. During the "awake" time, I heard them also so it wasn't a situation of late night loud drunkards or anything.
The business center had office 2003 as it's software (not even 2007) and had so many errors in loading the software so I could open my document, I finally had to leave before I became more upset.
The front desk employees were very kind, and the Bar and their staff/food was very good.
Not only will I choose not to stay at the Crowne Plaza in Charlotte, but when I have a choice in the future; I WILL NOT choose Crowne Plaza anywhere. | 1 | null |
Under construction!
When we booked this hotel (just a couple of months ago) there was no mention of refurbishment. Yet upon arrival at the hotel we were greeted with scaffolding covering the entire bar/reception area - although in an an attempt to soften the blow they had dressed the scaffolding as candy canes! In the elevators there were pictures of the beautiful new rooms. However, the rooms have NOT begun refurbishment. The pictures you see on Expedia are of the 'handicapped rooms' which have been decorated first. The other photos show the regular rooms in a much more glamorous light. Smashed bathroom tiles, grouting the colour of the Hudson, fixtures that's don't work and carpets that looked like they had not been cleaned in years.... Nothing about this hotel resembled the description on Expedia.
When I asked reception to check we were definitely in the right room after explaining the state it was in she laughed at me and said the hotel would not be refurbished till 2013. 'All of our rooms are the same'. Needless to say I left unimpressed.
Some may say you don't spend much time in your room anyway however you expect to get what you pay for. This hotel certainly does not live up to the price, and I certainly won't be paying for it again.
Staff dither and faff, and service is poor and unfriendly.
The only saving grace was location, but you can get much nicer hotels for your money just a few blocks over on Madison as we so sorely found out when visiting a friend in the Wellington. Also rooms are NOT sound proofed although they are ad vitiated as so.
Disappointing part to an otherwise gorgeous holiday in Christmas time NYC! | 1 | null |
Noisy Hotel
Buy your food at the airport before checking in. The whole airport is secure, including the food court area. In order to stay at the Hilton you needto step out of the secured area. That means if you need to eat you'll either have to pay too much at the Hilton, or take a train or taxi to eat at some restaurant not at the airport. Therefore, plan ahead. Buy a great sandwich to go at Berghoff's and eat it in your hotel room.
We stayed one night at this hotel. The staff was friendly, but then so are we and we didn't have a lot of demands either. What was most dissapointing was the noise. Sirens from ambulances and probably cop cars were going off all night. I counted 8 separate incidents. If you can sleep through that, it's a good place to stay, because it is so convenient. Make sure you get a good price though. | 2 | null |
Attractive property in a great location
We Pricelined this hotel and got a great rate ($159 in April). Room was typically small - maybe 400 square feet or so, but comfortable, with a great view of Park Avenue. The windows (which open, unusual for hotels nowadays) really are soundproof so we heard no street noise when they were closed (we were on the 10th floor). The Kitano does not have coffee in the room, instead there's a tea maker and green tea. The bed was nice and soft, closet was large enough, and the bathroom was nicely appointed with Gilcrhest and Soames products. The only thing I didn't like - they had the weakest hair dryer I have ever used!
The Kitano is located 4 blocks south of Grand Central, just a quick walk to Times Square (or you can take the S Shuttle to the Square from Grand Central). We didn't try the restaurant or the room service so I cannot recommend them, but there's a decent little diner 1 block away on Madison. I would stay here again. | 4 | null |
Good hotel choice
We stayed at the Washington Plaza for 3 nights in September. We found the rooms very clean and comfortable and slept very well here. It is well located and maybe a 20min walk or so to the Washington Mall. We also walked to Georgetown which didn't take that long, perhaps 30-40mins. Only slightly disappointing thing was that the pool was closed (it closes after Labor Day). Given that it was still warm in the city in late September it would have been nice to have a swim after a day out walking in the sun! We didn't eat at the hotel but found a number of places to eat nearby. We had breakfast at the Corner Bakery on 14th st which we liked. We really enjoyed Washington DC and would recommend this hotel. | 4 | null |
Great location but needs updating!!!
We checked in here for one night and were glad it was ONLY one night. The location you can't beat if you are doing anything on the West side of Manhattan. Very easy to get to, and VERY easy to get back on the highway when you're going home. Rooms DEFINITELY need updating. The arms on our chair in the room look like cats had a field day and scratched it like crazy. They only had a smoking room left which was unfortunate since neither of us smoked, but we opened up both windows when we got there and it helped a bit. When we were checking out the lovely front desk attendant told us the rooms were in the process of being renovated and would hopefully be done by Spring. If you're picky and like a nice hotel experience I would skip this one until they're renovated. If you don't mind a no frills experience I would suggest this hotel. | 2 | null |
Go Dawgs
I spent a weekend there with friends this Oct 13/12 for a huskies game. I booked on line and they put us in the city Queen rooms. The room was on the tiny side but clean(there is noise). Being on the water the Hotels hallway had a musty smell and I believe we were on a smoking floor. Saturday night we noticed three leaks (water streaming down from the ceiling) in the lobby and reported it to the hotel engineer, he made it seem like we were annoying him/hotel by reporting this - what a DONKEY!! The lounge and restaurant were very nice with spectacular views. The BEST was the food, delicious. Lastly I would stay up in town as I have before - better location for everything Seattle has to offer. | 3 | null |
Poor Customer Service and Racist Staff
I want to be as neutral as I can with this review. I was given the opportunity to stay at this particular Omni for a business trip. My company booked the rooms for us. I always hear my colleagues stating how great they were treated but when I arrived, it was a complete opposite; I was treated like crap. First, the security officer made eye contact with me, and then continued ranting to his co-worker about the food at ike's sandwich. I felt like I was not welcomed there AT ALL because of my nationality. I never got his name, but he was a White guy with a beard, tall guy, and short blonde hair. He works there during the mornings/day shifts. I saw him on several more occasions. And not once, did he ever greet me or attempt to ask how I was doing. The front desk agents were ALOT more friendly, and even asked if I need a taxi. Overall, I would NOT recommend this hotel. You are better off staying at a motel 6 than compared to Omni. At least I know the staff at motel 6 will treat me with dignity and respect. The rooms are pretty nice, the lobby felt really grand compared to other hotels. The rooms were up to standard and very clean! Overall, my experience was bad due to the staff there. Other than that, its a great hotel. I also noticed that the majority of the staff there is White. Does that tell you something about the hotel? I believe so, It shows no diversity, and they treat other race with no respect. I will definitely tell my management staff to reconsider staying at Omni and maybe at another hotel. | 2 | null |
Good location for us
We stayed one night at the Peabody which was wonderful but the Best Western offered free parking and is also near enough to downtown to be on the trolley line! We are not late night people so safety was not an issue for us.
There is a generous size refrigerator in the room which was clean and pleasant. No issues with noise or anything else! | 4 | null |
WiFi Did Not Work
I have had good success with Best Western, but this property was disappointing. I would feel uncomfortable outside the property alone at night. The room was clean, but with dated furnishings. The Wifi would only work intermittently. When I called the front desk for help they promised to look into it. They finally came back with the excuse that the hotel was full so the router couldn't accommodate the traffic. What!!!! That's like saying there's no hot water because the hotel is full and can't accommodate everyone. Aren't you supposed to build your infrastructure for your capacity? Very disappointed. | 2 | null |
Great Location + Helpful management and staff
We greatly enjoyed the location of this hotel. The service was good and the rooms were comfortable. Not long ago we had a terrible experience staying at a Hilton (Hilton Sandestin Beach Golf Resort & Spa). The hotel manager at this Hilton (John Rish) made extra sure we didn't have the same bad Hilton experience in DC. Thank you John for making our Hilton experience relaxing and enjoyable, we hope to come back again in the future.
Joe Swanton | 4 | null |
Business/Pleasure
Hotel retains ES style of enclosed atrium (just one in this hotel)...spacious feel. Rooms clean, comfortable and functional...good flat screen TV, microwave, mini-fridge, etc. Front office/living part of suite characteristically dark, but bedroom area had views and was bright. Very comfortable bedding.
"Indulge" restaurant/bar off interior courtyard had great burgers and similar fare, service friendly. However, bar was closing up by 10:30 PM...unusual for San Diego, we thought. There's a PF Chang's right outside entrance to hotel. And great restaurants nearby.
Free breakfast buffet a fine touch to our stay...good variety of breakfast offerings, hot and cold.
Atrium area inviting...coy pond lacked ES's usual volume of coy...were THEY on vacation?
Nearby La Jolla Gliderport offered inspiring views of parasailers bounding off high Black's Beach cliffs...just minutes from hotel..a must-see! Torrey Pines Park, perhaps 20 minutes away, offered cliff views as well as a long beach. Ride into La Jolla to view spectacular homes/beach scenes, the caves, sea lions, pelicans and great restaurants...again, perhaps only 30 minute ride. This is the place to visit! There is much to see and do within 45 minutes of this location. | 4 | null |
rating the hotel
Have been coming to this hotel for this conference for years and this was the first years the the banquet room/entertainment room was comfortable to sit in, usually it is very cold, half the people had to wear their coats. Food served at our luncheon/dinner was very good, but the buffet on Friday night was over priced for what was on it. Toilet in room ran alot without being able to shut it off, very noisy but did not report it wasnt in room very much so just dealt with it. Thank you All staff members were very helpful and considerate , even the man at the front desk that couldnt give me a filter basket for the coffee pot at 4am was very nice about it but just couldnt help me out. | 3 | null |
NEVER been treated so poorly... Horrible staff ruined my weekend
Because of my job and love of travel, I've had the very fortunate opportunity to stay in many hotels all around the world. Marriott-brand hotels have always been my first choice... until now. I should also say I don't consider myself to be very high maintenance (the only other bad review for a hotel I have written was when I woke up with a cockroach on my pillow).
When I checked in at 11am, the front desk person informed me they had a room with a king sized bed. I told her I had reserved a room over 2 months ago with 2 beds as there were four of us traveling together. She told me it was my fault. Strike One - I have the email with my reservation with 2 beds.
She then told me she would give us a complimentary upgrade to a junior suite where there was more room to fit two cots along with the bed. I figured that sounded like a good deal. Unfortunately, their idea of an upgrade is a room with one couch, and one pull-out couch. There was no bed. Seriously, I've never been to a hotel room without a bed, but I guess that's their idea of an upgrade. But like I said, we're not too high maintenance, so we didn't complain. It's just a place to sleep anyway.
She had told us at 11am she would have two cots sent up to us right away. By 2pm, still no cots. At 2, we were on our way out to explore the town, so we stopped by the front desk to ask again. She ensured us it was in the computer and the cots would be in our room when we returned. We returned at 11PM, twelve hours later from when we checked in. NO COTS. So we had one sofabed to sleep 4 people. Not acceptable. We called and they said they would send them right up. The worker showed up with one cot at 11:30pm. When we told him it was supposed to be 2 cots, he kindly explained that they were completely out of cots and if we had asked for one earlier, they would have had plenty to bring. Strike two.
So we called and the very young manager came up very apologetic. He said they would take care of it and at 12:30am, a second cot magically became available.
Still not the worst of my stay. My biggest issue with this hotel is their so-called security staff. We had spent a lot of money out at dinner and the bar, so decided to save some money and just grab some beer to bring back to our room and watch the NCAA tourney games. We were walking through the hotel lobby toward the elevators (not making any noise or causing any issues, keep in mind) when we were literally accosted by their hotel security. Our personal items physically ripped from our arms. In fact one security guard jammed the elevator doors open and began yelling at us in front of the other guests. Of course we're wondering what the heck was going on. The security officer then told us it was against Massachusetts state law to have alcohol in their hotel because they have a liquor license. Strike three - flat out LIE to my face.
I explained to them that it is not against state law, it may be the hotel policy, but there is NO state law about having alcohol in a hotel guest's PRIVATE room. Only in public areas such as the downstairs bar. They insisted it was the law and that they could lose their liquor license. So I pulled the laws up and I read the liquor laws/liquor licensing requirements of Massachusetts (verbatim) to the manager and explained it's only in public areas of the hotel and we did not have any open containers in the lobby. It suddenly became just a hotel policy.... so why couldn't you just say that??
So after being yelled at in the lobby in front of all the other guests like children, having our personal property ripped from our hands, they then decide to call the cops on us because we got angry at them for lying and embarrassing us. Strike four - unnecessary and making more of a scene.
I admit, one member in our party did get loudly upset with the staff, but later apologized (unlike their staff). Interestingly, when the cop came, we asked if what we did was illegal, and he stated NO. They also would not give us our property back (we tried to at least go put it in our car) and said that if we wanted it back, we could check out. Strike FIVE - I am a PAYING guest. I have received nothing but disrespect and embarrassment from your staff. And if it wasn't 1am, I probably would have demanded my money back and checked out at that moment.
About two minutes after we returned to our room, the security staff AND the cop showed up at our door and said they were getting noise complaints about us. We weren't even in the room long enough to for them to get calls about us, nor were we making any noise more than talking. And last time I checked, state troopers don't go on noise complaint calls. Strike Six - harassment.
The next morning, the manager again apologized and gave us a whopping $50 off our bill (not enough for what they put us through). I explained to him that I did not care if it was their policy to not allow alcohol on the premise because they want people to buy alcohol at their bar, but I do not appreciate being lied to, accosted by their security staff and embarrassed in front of the other guests, and treated like garbage. If they had just come up to us and told us it was their policy, we would have just thrown it in our car and life would go on. He said maybe they went about it the wrong way. You think???
I'm soo disgusted with this hotel and honestly confused that they even think it's okay to treat guests like this. I am currently trying to get in touch with Marriott Customer Care. I've called and left messages but still waiting for their return call. On a side note, I called two other Marriott-owned hotels in Boston. Both admitted it was a hotel policy but only because the company wants people to buy alcohol at their bars.... | 1 | null |
A fine stay for a trip to Johns Hopkins
I booked this room for myself while my husband was recovering from surgery at Johns Hopkins. I was able to get a JH discounted rate of $89 night. Here is my take on the property:
Pros:
- Johns Hopkins shuttle. Very convenient. They will take you whenever you need to go and you just call the reception to arrange to be picked up. Free and fast.
- Close proximity to JH
- Basic free breakfast (coffee, breads/pastries, sausage/egg patties, yogurt, cereal, juice)
- JH rate (had to call the hotel to get the rate. No proof of JH affiliation required)
- friendly staff
Cons:
- unsecured parking (that I still had to pay $16 a night for!)
- not the most savory section of downtown
- rooms aren't very quiet... floor in the room above mine creaked very loudly whenever someone moved (had to install ye olde ear plugs) and all noise from the hallway came right into the room as there was a big gap between the door frame and the door
- it was hard to get the room very dark due to the aforementioned gap
Overall, this was a fine place to stay for my purposes but I think I might have preferred to spend a little more dough for something a bit more upscale. However, I would recommend this hotel for anyone doing business for a short period w/ Johns Hopkins. | 3 | null |
Not as nice as you'd expect
Stayed in one of the removed rooms on a pretty high floor. Still had a strange "refurbed rather than new" feel to it, maybe that's because it's such an eyesore from the outside which is a trait it shares with most Downtown Hotels in San Francisco, unfortunately. I personally didn't like the design of the room at all but that's a matter of taste. They went for a strange 70ies vintage style decor with lots of orange and stuff like it which reminds me of my parents' taste when I was a very young kid. Not my thing really and makes you wonder how people will feel about this in 5 or 10 years time...
Worst grief for me was the staff, the check in area hasn't been renovated yet so you are greeted in one of those dimly lit, dark wooded lobbies from the 60ies. Right went I arrived, there were about 5 huge Latin families with their badly behaved screaming kids all over which was a nightmare but unfortunately, my check in lady also was not very friendly, disengaged and rather quick to get you out and done with.
Room itself, as said, was quite nice depending on whether you like 70ies vintage or not. They had those strange snake-like reading lamps sticking out of the wall besides the bed which you used to have in old business class airplane seats-I hate those things, feels like some creepy alien coming out of your bed head but maybe that's meant to be part f the vintage style, who knows. Very vintage but absolutely not acceptable were the shower curtains. Shower curtains in a freshly renovated hotel- need I say more? Cummon, Hyatt, you can do better- they are yuck!
Speaking about vintage... Obviously their wifi has also not made it to 2012 yet. The website claims high-speed Wifi and when you log in to accept the 10 Dollar charge a day (!!!), they tell you some blurb about extra bandwidth and so on. But the reality is: It is s-l-o-w. So slow that it drops out all the time and you need ten minutes alone to log onto your emails. I was close to throwing my IPad against the wall in anger, so bad and frustrating it was!
Now, after all that, luckily my lady at check out made up for a lot of the negatives: Very unlike the check in lady, she wad friendly, helpful and pleasant. Took the Wifi charges off my bill instantly and was very apologetic. Apparently, people complain about this all the time and the hotel is investigating their options. We had a long chat about it and she told me that the Wifi antennas are located in the elevator shafts only (which explains why you get the best reception on the elevators) which she already knew was not ideal. Without her, the experience would have been really bad (for example, during my entire two-day stay, not a sinlge time one of the people at the door or any other staff would great me or, more even, open the door or something like they do at many other properties of this class)- like this, I would say it was mediocre. | 3 | null |
Worst hotel experience ever
The worst hotel experience of my life :-( I have been calling every single day to get my house & car keys mailed to me and I keep getting the run-around. Someone claimed to have sent them, another person said they were still there, the lady at the postal service the hotel uses hasn't received them. How is it possible for the staff to be so $#@$ incompetent?!? I have been letting everyone I know who travels to San Diego to avoid this horrible place. | 1 | null |
Dump
SO very disappointed in this hotel. I admit I am really picky, and probably read 50 reviews, everyone said they enjoyed the hotel and that the rooms were well appointed, ask for a higher floor for quiet, ask for an upgrade, and they will treat you right. It is my 50th birthday today and I am kicking myself that I am staying at this dump-I'd rate it a 2.5 hotel.
Rudy, was polite enough, and did his best to upgrade us with a terrace room, nice albeit the room was not ready at the 3pm time-so 4:00pm and we head up to the room and the cleaning staff had just begun cleaning, so we waited while they finished. The power went out, so they could not finish vacuuming.
The state of this room is horrible (2114), old, furniture chipped & nicked, woodwork/doors chipped and the whole room needs paint. The carpet is disgusting, I have stayed in Holiday Inns nicer then this hotel. The bed is not comfortable, unless you like really firm beds, no pillow top etc. Average sheets, no central air/heat it is a unit in the room.
The room is noisy, even on the 21st floor!!! You can hear your neighbors next door & above you.
When I called down to complain the front desk lady said I could upgrade to a "premier" room for 50$ more, I went and looked at it and it was decorated nicer, newer and more stylish, but the bed is the same. For a $100 more I could upgrade to a larger premier room, no thanks.
So very disappointed, I hope I can switch hotel tomorrow to the Hotel Intercontinental. Would never ever come back to this hotel. Stay at the Ritz or Setai. Bummer for my 50th! | 1 | null |
Many better places...don't stay here!
Rooms are dirty, maid service is poor. They never vaccumed at all during our 6 day stay...same floor scraps on carpet when we first checked in until the day we left. Have to call and ask for shampoo every day; a double room only includes 2 towels. Have to call front desk each day to only get one Internet charge (you get charged separately when plugged in to network cable and then again when using wireless with same device). Cups not cleaned or replaced. Mini-bar items not replaced. Hotel dry cleaning service LOST my husbands pants-had to call front desk 7 times before anyone spoke with him about the issue. Lounge over-priced and staff not friendly in lounge at all. Slow service. But, the beds are comfortable... Hyatt is just as close to convention center and WAY nicer for price and service. | 1 | null |
Avoid this hotel
We booked this hotel so we could catch a couple games at Camden Park. The area this hotel is in is dodgy especially to the immediate west of the hotel. We got off the light rail and walked through this section with a lot of suspicious characters milling around and people yelling at each other, etc. This was 4pm in the afternoon and made us very uncomfortable.
When we arrived at the hotel, we encountered an incredibly long line and a lot of people sitting around in the lounge looking unhappy. It took us 40 minutes to get through the line only to be told that our room was not clean yet (at almost 5pm!!!). And wouldn't be ready for at least another hour and the check in agent would let us know when it was. We wanted to shower and get ready for the baseball game so this was not good news. We sat waiting as some others got rooms when they checked in and others did not. The hotel staff walked around handing out waters and granola bars trying to appease us.
After over an hour I finally just CALLED the desk on my cell phone and was told the room was ready and to come straight to the desk, skipping the incredibly long lines. I went to the desk and had to apologize to the huge line of people as they were all glaring at me because they thought I had just cut in front of them. Very awkward.
The room itself was nice and clean and the bed was very comfortable. They gave us free internet service for our inconvenience and it worked well.
The first night we were there we heard someone was shot and killed close to our hotel -- not sure if that was true. The second night we were there, a group of policemen were moving through the hotel lobby but I don't know why.
Overall, stay closer to the water near the more touristy areas and stay away from this place. | 2 | null |
Good for an overnight stay
This was a last minute decision; we were trying to avoid TS Debby in Pinellas County and had no time to 'look' for a hotel at 12:30am! | 3 | null |
dump of a hotel
I never write reviews but I have to on this one. This hotel was the a complete dump. Cobwebs and dirt in all corners of room, the decor was from 1960. The front staff said it had been renovated 7 months ago which is very hard to believe as it had a pole lamp in the room 2 tacky vinyl chairs. The only thing that was renovated in that room was the Kerig coffee machine. No hot water in the evening for a shower. Bath towels were the size of hand towels and you could spit through them. The funiture had big chips out of it. The bed linens I think were clean and the bed was quite comfortable. The TV did not work off the remote. We had the room across from the breakfast room people were coming and going all night very noisy . We did not stick around to check out the breakfast had enought of the place were gone by 7:30am. Would definitly not recommend this will not be back it was a definite dump. Room also had a bad odor. | 1 | null |
Great Boutique Hotel, Convenient Location, Use EZ Park for $20/day parking
We stayed at this hotel 3/30 - 4/1. Found an excellent deal of $83/night on priceline. The hotel was rated 3 star on this website. I would bump it up to a 3.5. It is much classier/nicer than the 3 star Holiday Inn at Fisherman's Wharf.
The hotel is conveniently located within walking distance (5-10 minutes) of Union Square.
The hotel staff were courteous, efficient and a pleasure to work with. The room was tastefully decorated. This is a "Boutique" hotel, so the rooms are not like mini apartments in some more modern hotels. However, this added the the ambiance of the San Francisco experience. The parking at this hotel is $40/day. However, if you pre-book on the web at EZ Park on 333 Jones Street, (2 blocks away) you can safely park your car for $20/day including taxes with in-out privileges. The neighborhood surrounding lot looks a little rough, but there is a police station on the corner and I had no problem walking back to the hotel at 9 pm at night. If you are female, might be best to take a friend. There are homeless people, as you see throughout the entire city. They appeared harmless. | 5 | null |
Endless noise
Paper thin walls. Busy busy busy city street all night. 4am fire alarm. Disinterested staff. Tired rooms and plumbing fixtures - including chipped and stained porcelain in the tub. Old sheets and pillows. More than disappointed. Much nicer and reliable chain hotels in area for comparable price. | 1 | null |
Expensive for the quality
I stayed at the Sheraton as it was where a conference I was attending was being held.
On the plus side, the hotel is reasonably well located, within a few minutes walk of Michigan Avenue. My room had a superb view out over the river.
However, for the price I must say that the room look decidedly shabby and worn and is in need of refurbishment. The decor was dated, and my bathroom unit was cracked and the shower rail rusty.
The wifi is ridiculously expensive, and frustratingly as a conference delegate I was unable to use the service downstairs in the venue despite having paid for 24 hours access. There was no wifi in the conference rooms, although it was free in the lobby area should you wish to sit there and do your emails.
I know Chicago is expensive, but for that price I feel the experience should have been better. | 2 | null |
Grand Hyatt - FANTASTIC
We stayed at the Grand Hyatt 15-20 Nov and had the most amazing time. Check in was swift, we we're told which lifts to take to 26th floor (their are two sets due to the size of the place).
When we got to our room it was immaculate, and I am fussy due to some nightmare holidays in the past, so I am hard to please. Spacious enough for 3 girls (and we had stuff everywhere!), bathroom was compact but modern clean and served its purpose.
Beds were comfy and room temp was perfect although air on did come on randomly without us putting it on.
The hotel is situated in the perfect position, right next to Grand Central Station and the Chrysler Building, and is in walking distance for visiting all the sights with Times Square and Broadway which was only a 10 min walk away.
All the famous shops are close by too and Ground Zero is only a 10-15 min cab ride away....negotiate cab fares as the vary dramatically and the cab drivers are not shy in asking for a tip....in fact there quite rude...But that's just how they are in NY and it in no way spoilt the holiday in fact it's part of the experience.
Just around the corner is Bryant Park- I can't believe that no one mentions this place in any brochures as it was magical....ice skating and Christmas shops, food stalls and a really amazing atmosphere. It made our stay all the more special and it right on the doorstep! (Plus the public toilets at Bryant Park were immaculate- yeh I know it's not something to normally included but its rare and they were that clean it had to be said lol).
If you have never been before and want a great hotel in perfect location this is the place for you.....and the doorman Ray is the best..... | 5 | null |
WE WILL RETURN
I visit San Diego regulalry and used to stay at another hotel on the circle. This hotel is much nicer. The staff was friendly. The room was clean and very nice. IT was decorated nicely and did not have the "cheap" feel to it at all. It was tucked away in the corner. We will definately use this hotel again in April when we return. | 5 | null |
Not Satisfied... Not Totally Disappointed.
I did much research when choosing a hotel for our vacation to Washington DC as this would be my 2 son's first time there and I wanted to maximize our time. I chose this hotel because of it's location in Washington DC (downtown area only blocks from the White House & National Mall) also a super plus was the Metro located right downstairs (you don't have to leave the building to get to it. I will tell you this those two things alone were GREAT!!!
Our flight arrived way before the check in time of 3 PM so we got to the hotel around 11:30 or 12 PM and pre checked in, not surprised there were no rooms available yet (I expected this so no big deal), the lady at the counter told me they would take my number and call me as soon as a room was available; I said great! We checked our bags with the bell service (also a great service) and headed to the Portrait Gallery which is only a few blocks away. After spending several hours there (it was a little past 3 pm) I realized I had never gotten a call from the hotel... very tired as we had been up since 4:40 AM to get to the airport for our flight I decided to head back to the hotel and find out what was taking so long as check in IS at 3 PM and it was past that time yet I had gotten no call about my room being ready. We got back to the hotel around 3:20 PM and I asked the Receptionist if my room was ready as I had not gotten a call, after some problems with the computers she stated there WAS a room ready.. I said alright, she said it was an outside room, I asked if there were any atrium rooms (as I had read about the construction views in several rooms) she stated there were not ready yet... I asked did she know how long as it WAS after 3 pm and we had been waiting for hours. I was promptly told I could wait and request an atrium view but she could not guarantee any time it would be ready. As I was extremely tired by this time I told her just give me the room. I also was not pleased that it was on the 3rd floor, as I would have preferred something higher to be away from the noise (that I also read about in other reviews), but I was exhausted and just wanted to shower and lay down! Upon entering our room I was happy it was not near the elevators or ice machine which were both loud areas, we put our luggage down and I immediately noticed our perfect view... of the construction! I then noticed the welcome book was placed oddly on the desk, at the far right corner on the edge so I slid it back on the desk to realize it was placed there to cover a HUGE white stain on the corner of the desk as if the varnish had been removed. We looked around the room to get the feel of things and check it out which I always do. I was pleased that we had a mini fridge in the room but no microwave (not a big deal but would have been nice. A coffee pot that made 1 cups at a time was nice (though I only drank the tea not coffee). The bathroom was done very nicely, lovely colors and the tub I noticed was a very good size.. though I like to shower to get clean there are nights after I shower I want to just soak in a very hot tub and this tub suited me quite well. The beds were very comfortable however the pillows were feather and I personally don't like them as to me they seem to get hard after laying on them and I like fluffy soft pillows.
On one day we were going out and about I went to the Concierge desk to ask them about a place to eat dinner, as we were standing there another employee walked up behind my son and gave him 2 coupons to get a free ice cream at the bell desk. (I did not get her name as she really slipped him the coupons and quickly walked away, I turned around as I told him to say thank you and saw her going down the escalator smiling; so I waived and said thank you to her as well). It was totally unexpected and I thought was very nice of her to give them to him. After dinner my son wanted to walk to a little store around the corner to get a candy bar, after walking there we saw the store was closed so as we walked back to the hotel I told him well you do have that free ice cream would you like to go get that? He said yes. So we went to the bell desk and both my son's gave the bellman their coupons for a free ice cream. The gentleman they were talking to was VERY friendly and VERY helpful (even entertaining) I did not get his name but I know he had a very strong I believe Russian accent ( I only point this out so that maybe someone will know who I am talking about and give him the credit he deserves at he was a very friendly and pleasant person, and I believe went out of his way to be friendly).
We stayed in this hotel for 7 days and 6 nights and I have a few complaints I have for that time... We checked in on a Saturday and checked out the following Friday and around Wednesday night I had scratched my arm hitting a small scab causing it to bleed slightly, I placed a band aid on it and by the time I went to bed pulled it off (as I don't like having something stuck to me) and thought it had stopped bleeding. Apparently I was wrong as a drop of blood had gotten on the sheets.. one drop under my pillow as I "hug" the pillow when I sleep and one on the cover sheet obviously when I pulled the sheets up over me. We woke up on Thursday and left for the day's activities, when we returned to the hotel we all showered and got ready for bed, as I pulled back the covers I noticed the drop of blood still there on the sheets under my pillow, I then looked at the cover sheet and the drop of blood was there as well; at that moment I realized they had NOT changed my sheets that day! This made me begin to wonder WHEN did they change the sheets.. of at all during our stay, and how often DO you change the sheets? I would think you change the sheets EVERY DAY!! You get fresh towels every day shouldn't I also get fresh sheets especially at the prices you pay!
The next problem I had was on our last day here Friday we decided to sleep in late as our flight was not until that evening and check out was not until noon so we would sleep til at least 10 AM... unfortunately housekeeping had different ideas and just before 9 am they were banging on my door, now what I don't understand is we have stayed in this hotel for a week now usually waking up around 8:30 or 9 AM to get ready for the day. On NO other day did housekeeping knock on my door during that time (and I NEVER put the Private card out) so then WHY on our last day would you knock that early? Well unfortunately I'm the type of person that once you wake me, I'M UP and I could not go back to sleep; though didn't want to wake my boys up so just laid there in the bed as they slept. Around 10:30 I woke them, we had mostly packed everything the night before so we just ate breakfast, packed last minute things and watched TV until about 11:30 then we headed down stairs. As our flight was not for awhile I wanted to check my backs with the bell service and go out for awhile, so we went straight to the bell desk and checked my bags, one large suitcase and two duffel type bags and walked immediately to the front desk to check out. After a little conversation with the clerk she asked to see my previous reservation receipt (which was in my luggage that I just checked at the bell desk) so I told her I would have to get it out of my bag. She told the bellman to let me walk back to get something out of my bag, he asked for my tag (which he had JUST given to me, I had to get this from my son as we had put it in the backpack) by the way my luggage is VERY distinctive as it's a BRIGHT turquoise & brown brocade design. I walked back with the bellman and immediately saw my back straight ahead (as I had JUST given it to him) I grabbed it and instinctively grabbed the handle (the pull out handle that you use when your pulling your bag with wheels) and the handle fell off in my hand, they had broken my handle on my luggage! I looked up at the bellman (the one that TOOK my bag to the back) and he said very coyly "Oh, your handle broke".. are you kidding ME? After examining it the handle had been cracked on BOTH sides and the base that the handle slides into was also cracked, right at this time the clerk came in and said she had found my previous reservation and I didn't need to get the paper one. I was SO furious at this time I just left my luggage sitting on the floor and walked out! Yes my mother told me I SHOULD have said something & the hotel should have paid for it (and maybe I should have) but I know the type of person I am and I was REALLY MAD and when I am REALLY MAD I am REALLY LOUD and if someone would have said something at that moment I didn't like I would have exploded and I did not want to do that... so I just walked away! When I picked up my luggage later that day I immediately asked the bellman if they had some strong tape so I could tape my handle that THEY broke. He gave me some heavy brown tape and left me to tape it up.... I did the best I could but it was really of NO help therefore I had to pull the luggage with the strap on the top of my luggage instead of the handle and if any of you have had to do this you know its VERY difficult and VERY uncomfortable. Needless to say I was extremely disappointed with them, the service from them and their need to remove themselves from the situation. I will say it is a good thing this luggage is only a $ 90 bag and not some people who have bags that cost hundreds of dollars!
Needless to say... there were good points and some really bad points which is why my Title is Not satisfied... not totally disappointed! | 3 | null |
Bugs & ants in the bathroom, stains on the box springs, saggy beds
I was not in charge of booking hotels for my recent trip to Ohio. Had I been in charge, this place never would have been on our itenerary, however... it was booked for 2 nights, which turned into 1 night after seeing the interior condition of the rooms.
I do give them credit for trying to maintain an "updated" appearance. The chairs, lamps, alarm clock, and countertops are modern, however underneath the surface is where it gets nasty. When I walked into my room there was a large black bug hanging out on the bathroom floor. As I looked closer at it I noticed several tiny black ants marching one by one in parade stance. Yuck! Being freaked out about being carried away by bugs in the middle of the night I cautiously sat down on the bed. Remember those commercials for beds where the husband and wife are smooshed up all together in the grand canyon of the middle of the mattress? I am convinced that the filming for that commerical was done in my hotel room. The beds were terrible, saggy, and had the grand canyon going down the middle of the mattress. It was when I was sitting on bed that I noticed the bed across from me had numerous disgusting stains on the uncovered box springs. Then I looked at the bed I was sitting on and also saw gross stains. Eeeewie!
The "ick" factor of this room paired with the questionable looking people hangng out on the upper balcony caused me to say there was no way I was staying another night here. The carpet also had several holes in it. I guess you get what you pay for and I am not one that would save $4.00 to risk being bit in the middle of the night by some kind of insect infestion.
For information sake for future travelers: I didn't hear a peep from my room all night. It was quiet- so that was a good thing. My room did have a mini fridge and a safe inside for a minimal charge extra per day. The doors open to the parking lot- no interior security. There is no pool or breakfast here. It is close to shopping and restaraunts and also other hotels, but the hotels along this exit seem to also have some lackluster reviews. We headed north to Dublin, Ohio for the next night stay and were very pleased with the neighborhood and accomodations we found there. I would NOT reccommend this hotel to anyone with kids or a squemish stomach for eeeewieness. If you are a tough traveler that can focus on the surface looks and not what is underneath and want to stay on a budget, this place might be for you. Please don't take your children or your wives here folks. | 2 | null |
Beautiful Hotel
I and two friends who have never been to N/Y before stayed at this hotel for 6 nights.
After some of the bad reviews i was anxious as i had no problems from the previous hotels i had stayed at before.
Had a quick check in by a very pleasant and polite gentleman who told me i had been upgraded to a king size room (thankyou)
The room was on the 4th floor and appeared to be an refurbished room.
The room was facing a road and i heard the trash men every morning, along with traffic. As i,m a light sleeper this disdurbed me every morning, but hey ho, we were in the city that never sleeps!
Very clean, quick check at the bed revealed no evidence of bed bugs.
Lovely fluffy towels which were replaced daily, air con, perfect, heating perfect, tv, only one channel which was too blurred to watch, but i wasnt in the room long enough to watch it.
Only gripe was that the room safe did not work. I went to reception and was told that i had to be in the room for it to be rectified.
As i wasnt in the room long enough i didnt bother as i placed my passport, ect, in my friends room safe.
We didnt eat in the hotel but saw some of the meals which looked nice.
We had a few cocktails in the bar which werent cheap $14, but they were a good size and boy did they have a kick! Watch out for the surcharge which is added, it can really bump the bill up.
The hotel is situated in an ideal spot, just a short walk to times square and Grand Central.
Yes it does look old fashioned , but its supposed to!
I would defo go back to this lovely hotel. | 4 | null |
Fairytale experience in NY
Ideal /stunning location .Gilt restaurant a must try at the hotel! | 5 | null |
CAUTION ** CAUTION ** CAUTION ** CAUTION ** CAUTION ** CAUTION
I stayed at this hotel for 2 days and was in 3 different rooms the last day of my stay a room attendent was cleaning and dropped my $368.00 ceramic irons the hotel was willing (haha) to pay $50.00 because they seen it on a ebay website for that price. the staff is so rude and they babrely speak english! If your looking to break your bank and be disrespected and violated then this will be the place for you! but like i said CAUTION! THE MAIDS DONT EVEN KNOCK BEFORE ENTERING YOUR ROOM! | 1 | null |
Great location
The Andaz is a unique hotel in so many ways. The rooms are gorgeous, the service from check in to breakfast excellent and the location is fantastic. The GM is Australian and you can see he has added little touches such as a good cup of tea that can really make a stay. The whole stay was seamless. I loved the free mini bar and wi fi. Nice work. I will definitely stay again. | 5 | null |
Needs a major interior renovation.
Like everybody says, the grounds at this place are large & expansive, and the hotel is convieniently located to Fashion Valley.
However, if this hotel ever has the money, the first thing they need to do is DO RENOVATIONS! All the interiors are extremely dated. Bathroom is my gauge for a good hotel-not the greatest & cleanest I've seen, but it sufficed. I don't understand why everybody is raving about their restaurants either-they are also dated and understaffed, food is average or below too. The only thing that gives this hotel good business is its convention center | 2 | null |
Loungy atmosphere
I've stayed here a number of times on business over the last few years. They do a good job generally. About half the time the breakfast service has been slow and what's driven me to write this review is that this morning it took them just over thirty minutes to get my breakfast out from the time of the order. The server was polite and gave the meal for free; that was nice. The rooms are quite nice--spacious and all of that--a good place to spend time. The lobby though feels quite dated and lounge-like--dark, low ceiling, and almost musky in its visual layout, like it was originally designed to have shag carpet or something. Location is great for the financial district and wonderfully walkable for BART access and many downtown businesses. | 3 | null |
Lousy hotel
$584 a nite at the Colonnade, Boston, Ma :
minibar never checked and refilled for 3 days, no vending machine, have to walk in the street at midnight to find a Seven Eleven...
No bed turn down... A Four Points Hotel service at the price of a Four Seasons Hotel | 1 | null |
Nothing special
I'm not really sure how to sum this place up. Nothing unforgivable but, nothing to make me want go back either pretty much covers it I guess.
We tried to check in at around 2PM after flying in and were told our room wasn't ready. OK, no big deal. They held our bags while we went to get some lunch and stretch our legs. The bellman was kind enough to chit chat and give us some pointers for local restaurants while checking our bags. Well done.
Upon return an hour or two later the room they had us in was still not ready but, the girl at the front desk was nice enough to move us to one that was ready on the 18th floor. Well done also.
The Room:
Good: Very nice bathroom, clean, pretty, lots of closets (our room had 3), nice TV, nice sitting area.
Bad: bed creaked like it was going to fall apart every time you moved, for a fashion oriented hotel it was odd there was no full length mirror. I thought the second one was pretty minor but, my wife mentioned it at least twice while getting ready so it must be important to women.
The first night two of our fellow guests decided it would be fun to dress up as jesters (not even making this up) and run up and down the hall at 3:30AM pounding on doors and screaming. Awesome! I called the front desk and was told they had already dispatched security. Definitely not the hotels fault but, there was no apology offered for the annoyance.
The second morning (a monday) we were woken up by the sounds of a jack hammer and heavy equipment at 7:00AM. There is construction going on literally right behind and alongside the hotel. There go the hopes of sleeping in a bit. Even from 18 floors up it was very loud. Loud enough I thought the window was open. It wasn't. I opened it and sound difference was pretty much nothing.
Our flight home was very late in the evening so, I requested a late checkout which was denied as the hotel was booked, but then during a later call to ask if they could book us a car service and double check on the late check out I was told we could purchase an additional evening if we wanted to check out late. Huh, I thought you were booked, WTF?
Back to the booking a car to the airport thing, I tried calling the concierge 3 times with no answer and no option to leave a message. So I called the front desk to ask them to have the concierge call me. While waiting I took it upon myself to start booking the car on the internet, while doing that the concierge called back. The hotels car service was over $100 more than dial 7's for a black car so, we booked it ourselves.
At check out there was a $100 charge for 2 days of parking on the bill. We never had a car during the trip. They removed the charge with no fuss but, upon checking my credit card later on I see they've placed $300 in pending charges on my account that still have not been removed almost a week later. | 3 | null |
This hotel is a sh*thole
The lobby of this hotel makes it look like you're going to get a decent hotel experience, but that's wrong. The rooms are terribly outdated -- the TV in mine looked like it was from 1990 and the screen had a green tint (that I couldn't attempt to adjust, as there was no button for that). The toilet, sink and bath are all cheap -- worse than a college dorm --and the doors to the rooms are paper thin. Once I'd changed into my jammies, I flipped on the hunk-a-junk TV, only to find static on every channel. I had to call the lobby and have a repair guy come work on it -- with me in my jammies. My room had one electrical outlet that I could easily get to, which meant that I could only have my computer OR my phone plugged in, but not both at once (unless I wanted to unplug the light). The guests during my stay seemed to be part of a group and very loudly walked to and from the elevator at all hours of the night, waking me up every time they went past.
Horrible experience. Won't ever go back. | 1 | null |
Location is the only 4 star thing about this hotel
Location Location Location ... this is the only thing going for this hotel. The staff, by Manhattan standards, are pleasant & polite but don't go out of their way to be helpful. The hotel is very chic with its architectural flower designs & ultra modern water feature & living room bar. Unfortunately this is the end of anything 4 star. From the minute you enter the hall after exiting the lift on your floor the feeling of 2 star hits you. It continues into your room, I think the modern soft lighting is set so poorly so you can't see the stained, chipped, torn furniture, like I said 2 star.
This hotel is not up to the standard of Starwood Hotels. I based my choice of this hotel on its status in the Starwood program & can not believe that the hotel is rated category 6. The St Regis, New York is category 7, so you can imagine my disbelieve of the type of accomodation I had booked for my family. I will probably not use this program again to rate hotel accomodation.
Tiny rooms, no adequate place for luggage, one drawer. No coffee/ tea making facilities, no kettle even on request. No towels for 2 nights of our stay, no vanity products at all, the promised free bottled water only provided on the first day, the house keeping trolley lived the whole week in the hall. The rooms tiny even by Manhattan standards. Dreadful, just awful ... do not stay at this hotel. | 1 | null |
MORE LIKE A YOUTH HOSTEL THAN A HOTEL
Where do I start...........this place is a joke
Booked this supposedly hotel for me and my partner due to the reviews, what a BIG mistake. As soon as we got there we looked at each other and regretted it, we are in our 30's so we are not old, stuck up or prudish. We walked in and was greeted by very loud music and loads of young adults (18-21) everywhere. Anyway regretably we checked in and within 30 mins checked back out. Our room was tiny with no privacy in the bathroom not even a door, just a curtain. The bed is sat up so when you have laid it out you are crawling over each other to get round the room. The walls are paper thin that we could hear people in the next room and EVERYTHING they were doing (if you catch my drift).
When we checked out was told by a the reception staff that I would receive a refund due to it not living up to the reviews and we left and checked in to alot nicer place. It wasn't until driving away that you notice it is in a very dingy part of town where i would not feel comfortable walking out in the dark, alot of shops are boarded up people hanging on the corners of streets and would take approx 20 mins or more to get to time square at least. The hotel have refused to refund me so am now taking it further due to the reviews of it being a stylish hotel near times square that is a complete and utter joke!!!!!! I would not recommend this to families or anyone that would want to enjoy there stay but only suitable for a very tight budget, between the ages of 17-21 and you are really not fussy at all as we would of rather stayed in a tent as there would of been more space... we are just glad that we were able to find somewhere much more suitable and right near macys for the same kind of price that this hostel had charged us | 1 | null |
Unique and Fabulous!
I love smaller, boutique hotels and had a great experience at this one! I was immediately greeted by extrememly friendly staff before I even got out of the cab. The decor is unique and different....Common areas: great painting behind the front desk, pipes as handrails in the elevator, painted doors, and chalkboards on the room doors (with a piece of chalk in each room to bring out your own creativity!). Rooms: painted zipper on wall, Lips nightlight in the bathroom, hardwood floors and the large handprint above the bed. The bed was super comfy with four large pillows (which made it hard to go to work in the morning!) and the sound system in the living room had great acoustics!
The location is perfect - not only in close proximity to my work meetings, but tons of great restaurants, shopping, the river and lakefront.
The only complaint I would have is the wait for the elevators. There are only two and they seemed to take a while during the busy hours.
I would definitely stay there again and would highly recommend it to others! | 5 | null |
Ideal for families who value location over decor
I have stayed at this hotel on business about half a dozen times...the location close to the Zoo, Adams Morgan and the park can't be beat, and there are a large number of convention rooms that make it good for a conference. Don't go here for the decor...it is really dated but clean at least. There is a wide variety across rooms in terms of amenities, so speak up if you dont like yours! The customer service was excellent and the food at the Stone's Throw restaurant was a delightful surprise. So all in all, this is a keeper. If I had a young family visiting DC, this would be my pick. | 4 | null |
Wonderful Stay
I love this place. It clean, comfortable and the staff is friendly. The grab and go breakfast is fresh and simple. I really enjoyed my stay and I'm defiantly stay with these guys again! | 5 | null |
Clean and Cheap
I was staying here on business and although I spent little time in my room it was clean comfortable and cheap (Great shower pressure!). The room has a full size fridge, microwave, sink and coffee machine (none that I utilised). Small convenience / off license open until midnight on the corner and a bar that appear to be very busy and noisy but could not hear a thing in the room. The area is just starting to become the "wrong area" but I walked back here a few times quite late and felt safe enough.
In conclusion I wouldn't want to spend hours in the room but clean and fine for a city break / business. | 4 | null |
Average hotel.
The pros are a fairly decent breakfast. Good sized rooms. Comfortable King sized beds.
The cons are it appears that not much is done to keep the facility maintained. 90 percent of the twenty odd parking lot lights were out. The water pressure for showers is low. My particular bathroom was for the elderly or handicapped, which I did not want but was stuck with, but did not have non-skid material in the bottom of the tub so I actually slipped and fell the first morning I showered. The in-room refrigerator was a solid block of Ice so I defrosted it myself. Also getting out of the parking lot in the morning during rush hour can be tricky if one needs to head east back towards Houston. The swimming pool area is somewhat run down and the outdoor hot tub was out of order the entire week I stayed there. A bag of trash was left on the patio area all week. Overall I was not impressed with the cleanliness and upkeep. The landscaping was pretty and they had a happy hour with complimentary beer but I would have traded that for some non-slip material in my bath tub. | 3 | null |
Absolutely brilliant!
We stayed at the Commonwealth Hotel, having arrived directly from Australia after about 30 hours of travelling. We were exhausted and arrived at 1am but were delighted to be greeted with friendly enthusiasm and upgraded from the deluxe room to the junior suite. It was magnificent with a view out over Commonwealth Ave. The staff couldn't be more helpful and professional, every last detail was thought of including an umbrella in the cupboard. There is a DVD player in the room and there are free DVD's that you can have delivered to your room. The walk downtown takes about 20 minutes. On the last night there we ate at the restaurant downstairs and it was also fantastic, see separate review for the Eastern Standard. We could only stay 3 nights as there was no availability for 4 nights and had to stay at the Boston Park Plaza Hotel which was extremely disappointing after the Commonwealth. Don't even think about any other hotels, this is the best. | 5 | null |
Great choice for a weekend in the city
Found a great deal for a girls' weekend of R&R in NYC. This turned out to be an awesome hotel. The rooms are very modern, the beds extremely comfy, the hotel extremely quiet and the subway entrance just outside the hotel door made it easy to get anywhere. The front desk was helpful with every request and the service at every level was over the top.
While it is on the edge of the heart of Manhattan, I would be willing to walk a little further and make an extra subway stop to stay here again.
In the last 5 years, I have stayed in 5 different upscale NYC hotels and this is the one I will choose to go when I'm in charge of planning the next trip. | 4 | null |
Great Setting, Courteous Staff and Meeting Rooms, Dilapidated Sleeping Rooms...
I recently drove down the coast for a professional association meeting at Kona Kai. The weather was warm, the marina setting was beautiful, the meeting went smoothly, and then there were the guest rooms. My appears concurred that the rooms had a "wet musty" smell to them, the wall unit air conditioners were loud, and didn't smell clean, the bathrooms were dark, and the beds very soft. When you drive into the main entrance, the hotel looks recently remodeled. Unfortunately, this has not trickled to the guest rooms. I would not select this property for business stay (it is on Shelter Island), or for a conference only due to the sleeping rooms. The staff was wonderful, the restaurant was good, and the setting priceless...please upgrade your guest rooms....I want to come back. | 2 | null |
MANAGEMENT FAILS TO TO LIVE UP TO AGREEMENT-SHUTTLE
I made my reservation through Days Inn's partner, Park, Sleep Fly.com. The web site, which I copied, states that the shuttle runs from 6 Am to 12 Midnight. My flight arrives after 11 PM. Therefore, they refuse to pick me up when I arrive and they told me to take Super Shuttle and that they would not reimburse me. Unacceptable response insofar as the problem is not of my making. They do not care about their customer service or how people respond to their refusal to step up to the plate. I've never been treated like this by a chain that advertises great customer service. I know in the end I'll be compensated because I'll be persistent until it happens. However, they leave a bad taste in people's mouths when they don't go out of their way to assist their customers in a situation that is not of the customer's making. Shame on them! | 1 | null |
Good location, room is small but nice and well-equipment.
Stayed at the Holiday Inn for 3 nights.
Pros -
1. Very convenient location (It was my first time to travel in NYC, but on the 2nd day, I've no problem at all walking back from subway to the hotel. Easy!);
2. Comfortable king size bed;
3. Great selections of TV channel;
4. Nice bathroom, shower and supplies;
5. Vendor machine and computer are available.
Cons -
1. Small room;
2. The cleaning lady left some dirty towels on the floor next to the bathroom door after the house-keeping, quite awful;
3. Again, on the check-out day, the cleaning lady knocked my door at 9:30am and 10:00am to ''remind'' me to check out, felt like she was urging me to leave the room - very annoying. | 4 | null |
This property shames the Hilton brand
Let me start by stating I stay in Hilton hotels at least fives times per month...all over the US and Europe. I have been to this property four separate times, and each has been consistently terrible. The ONLY reason I stay here while in Memohis is to continue earning HH points and stays.
I should also note this is the first time I have ever bothered to write a review in reference to a hotel (or anything else for that matter); yes, it's that bad.
Let's start with the hotel shuttle. Upon calling from MEM to request the shuttle, a rude woman will undoubtably answer the phone, ask for your reservation information (no other Hilton I know of does this), and will make you wait until the next shuttles leaves...in about hour. You might as well pay for a cab...
Check in: long lines may or may not occur in this notably bizzarly designed and decorated lobby. If you are Hilton Gold or Honors, do not expect a better room or service...or for them to notice that you are a frequent customer.
Room key: do not dare put it near your cell phone...or it will deactivate it.
ROOMS: The carpet is filthy...in every room I've stayed in. Each room also had a drainage issue in the shower. I can't express how disgusting it feels to have the water full up to you ankles and to essentially wash in other people's filth.
Also, the walls are apparently made of paper, because you can hear anything and everything your neighbors are doing. The glass is also thin, the nearby highway can be heard all night. There is essentially nothing good that can be said about these rooms...it's basically just a place to sleep...and everything feels dirty.
The Restaraunt and Bar....OMG!!!!! Where to begin..... The resturant is like the twilight zone. Each time I have been, there have only been one or two parties present, and all are actively complaining about the service (rightfully so). Upon ordering a drink, you can expect 10 minutes of shear silence to go by ( there is no music or noise what-so-ever) until the waitress comes back and asks you to repeat the order. In another 10-15, they'll come with a lousy drink in a dirty glass. Tonight I ordered a meal from the "healthy menu". What a laugh!! It was pasta COVERED in pesto sauce to the point that it was ineatible. There was also supposed to be a full chicken breast...which turned out to be two small slices of what was obviously frozen ( dark) chicken. This cost $12 95. The waitresses and waiters have Ll been unprofessional and seemingly lazy.
On my last stay, I ordered a salad from the bar (also about $13) it contained wilted lettuce , very, very little meat and was missing at least 3 other inclusions that the menu described.
AND GET THIS: I had the nerve to order a Martini.... It came in one of those miniature martini glasses that you could buy for a quarter at big lots, was not nearly full, tasted God awful....AND COST 15 bucks!!!!! I live in downtown Miami, go out iften, and have NEVER paid more than 12 for the same drink (made 100 times better). Is this the outskirts of Memphis....or Manhatten?? What on earth are they thinking with these prices??
Club Level: A waste of time- the worst I've seen yet. And last time I was here, I walked in and out, had a cookie and a water...and the next day I observed a $9 alcohol charge!!!! It was taken off the bill, but still an aggrivation that took 20 minutes of an already rushed morning to solve. The strangest thing was that I never used my key or gave my room number to the attendent. Upon looking up the charge, the front desk person observed there was no guest signature...essentially some stranger just gave my room number and had my room charged....unbelievable.
Basically, not only is this the worst Hilton I've stayed at, but one of the worst hotels I've ever been in in 33 years of living and a lot of travel. Next time I'm in Memphis, I'll likly forgo the HH points and stay at the Sheraton across the street. | 1 | null |
Good Value , Great Location
Just spent 6 nights at the Bedford as a family with 2 teenagers in a quad room , room was spacious , separate bedroom plus 3 double pull out sofa beds in living space and also a small kitchen.
Room was kept very clean and tidy , ok could do with a bit of updating and aircon was a touch noisy but room is only really there to sleep in ( oh horror no flatscreen tv ! after all nothing else to do in New York)
Staff were all very friendly , location is excellent two blocks from Grand Central and 10 minutes walk to Times Square.
Overall we believe this was good value for New York | 4 | null |
Unexpected gem
Having stayed at several other ordinary places along Airport Blvd near Hobby, I had no special expectations. This was a nice surprise! The room was exceptionally spacious and well supplies.A particular complement to the lighting- there were 3 overhead fixtures, 2 by the bed, a more than adequate one on the desk and a floor lamp by the couch, beside the usual bathroom ones. The fridge and microwave were welcome, and the bed comfortable. The AC was a tiny bit noisy, but only overall, not with any rattles or weirdness. I didn't hear voices or cars even tho on the ground floor. The chocolate cookies and a bottle of water in the pre-cooled room was an extra touch. One oddity that isn't a criticism is that the parking lot isn't circular, and is a bit odd. But I found the desk folks helpful. I was drenched at an outdoor event that got cancelled 3 hours after I checked out and they were most gracious in accepting my request to use their lobby bathroom to change clothes in. I found the breakfast offering standard but more than acceptable. Clean and convenient. Everything about the place was clean and nice to my eye. I'll be back for sure. | 5 | null |
Worst hotel I've ever stayed in
Tub didn't drain, tv had color wheel problem and picture was purple. told manager but he didn't do anything about it. Coffee was in room but there was no creamer or sugar. Told manager and he told me that he would make sure it was put it room. never was. Walls were paper thin and heard every person that walked by or close to room. Near train and heard train whistle in middle of night. Would never stay here ever again!!!! STAY AWAY!!!!!! | 1 | null |
Great Location
Near downtown within walking distance of Gaslamp and Petco Park. | 4 | null |
Small and Pricey, but great neighborhood
Some of the smaller rooms I've encountered have been at the Flatiron. It's fine if you are solo on business. tiny bathroom but modern. the rooms are well appointed despite size. unfortunately, there are so many better value alternatives nearby that i rarely stay here -- the rates are great in the winter but then go up dramatically and make it not worth the $.
the neighborhood is terrific but it can be noisy - madison square park right outside your door. Eataly and the rooftop beer garden, and a short walk to some of lower manhattan's best neighborhoods.
while i don't use it as a regular traveler to NY, the Flatiron is worth visiting, at least once. | 3 | null |
Decent, avoid the lower floors at all cost.
One night stay, I am a premier member of whatever the club is called - SPG? In any event, in business for one night. I always ask for a "quiet" room, which is always tough in Manhattan. They put me on the 5th floor, which turned out horrible because you re close to the street. I was too tired to change rooms or even ask. But seriously, when someone asks for a quiet room you are put on the 5th floor? I think this hotel is 42 stories. So I was able to hear the trash trucks on 56th street. Good times, and I just blasted the air conditioner to drown out the NYC garbage trucks, although it was not enough to drown out the occassional motorcycle noise.
The room itself was decent, and the walk-in shower was a smart design. I had what they called a mini-suite or junior suite, which is usually what I get.
Checkout process was awkward; you would think they would stuff the invoice under your door or permit online check out. But nope, these folks are stuck in a process that is old and slow; you have to wait in line and make it "official". What a complete waste of time for everyone...
In any event, two stars for these people, as they likely too advantage of the knowledge I was only in town for one night. | 2 | null |
Enjoyed my visit.
No problems, stay was without any problems I would stay again. Close to Shopping and other places of interest. Close to the main highways . Easy to find. | 4 | null |
Comfortable, clean rooms close to downtown
I enjoyed my stay at this property. The front desk staff was friendly and efficient. Parking and internet access (WiFi, I measured 3mbps symmetrical) were free. It was pretty quiet, though I was on a side facing I35E and some of the noisiest traffic does seep in to the room a little. The A/C provides sufficient white noise to make it a non-issue. The doors to the rooms closed slowly and as softly as possible, which helped keep noise from the hallway to a minimum. The bed was quite soft and made getting a good night's rest a breeze.
The room and its furniture was a nice style and in great shape, clearly having been updated fairly recently. There was a desk on wheels so it was easy to position that and work on a laptop without having the A/C blowing on me constantly. The only thing I found showing its age on the property were the worn out buttons on the elevators. I mostly used the stairwells which were very clean and well lit.
There isn't much in the immediate area beyond other hotels, Denny's, Medieval Times, and a couple of bail bond places. Access to downtown is quite easy. After a quick drive down the road and a left hand turn you're right in the middle of it all. | 4 | null |
My favourite hotel in Chicago
I've stayed here several times now. I like: the beds, the river views, the quiet rooms, the free wireless internet, the free coffee in the mornings, the reasonable rates, the $10 credit for items from the minibar. The location in the Loop is convenient for business, shopping, sightseeing and restaurants and it's a few minutes' walk from the Clark/Lake CTA Blue Line station (for O'Hare). Great hotel! | 5 | null |
It's a good location...
I stayed two nights at the Hilton Fashion District while spending the weekend in New York. We arrived around lunchtime and the front desk had a room available but gave us the option of waiting a little while we could have an “upgraded room with a view of the Empire State Building.” I’ve seen the Empire State Building more than I need to but I decided to wait for a better room. The bell stand held our bags while we were getting lunch at Eataly. We returned a few hours later and checked in. The room key cards don’t need to be inserted into a slot to open the door, just waived in front of a key pad. That was convenient for entering the room. I didn’t need to get the card out of my wallet to open my room door. The room was clean but real small…though probably typical by New York standards. The bed was comfortable, sheets were clean. As for the view, well I could see the top of the ESB if I bent down to look but most of the window was filled with the drab building across the street. If this is an upgrade, the standard rooms are nothing to get excited about. The shower was all tile with glass doors which leaked all over the floor, even during a short shower, leaving the bathmat a soggy mess.
Breakfast was included with our room. It was served in the restaurant on the first floor which is called Rare. For Hilton Honors Gold and Diamond, there’s a choice between a buffet or a pre fixe menu which included a choice of eggs, French toast, or pancakes, a side of bacon or sausage, toast or cereal and a few other items. We were also served a good sized fruit bowl that was really good. Having a choice to order from menu or buffet was nice, not all Hiltons offer that. I had the buffet one morning which was pretty standard for a Hilton (breads, cereal, scrambled eggs, sausage and bacon, yogurt). The next morning I had over-easy eggs that were good as well. Juice and coffee or tea included. Service was good both days.
The hotel doesn’t have ice machines available. We asked where they were and were told “this is a full service hotel. Just call room service and they will bring you a bucket of ice.” What they didn’t tell us was that there was a $3 delivery charge! Plus you’ve got to tip the guy who brings it, so you’re paying $4-5 for a bucket of ice. That’s irritating. There’s a Duane Reade right down the street which sells ice for only $2. Pick up one there if you really need it.
There are three elevators, but one seems to be reserved for the rooftop bar. Either that or it just wasn’t working while we were there. We waited for a while for an elevator several times when we were trying to leave.
The location of this hotel is its best feature. It’s on W. 26th between 6th and 7th. You’re a short walk to shopping on 34th, about a 15 minute walk to Union Square, there are several subway stops nearby, and lots of good restaurants. It’s centrally located and an easy walk to a lot Manhattan has to offer.
I probably won’t return to this Hilton. There are better hotels in the area in this price range. | 3 | null |
how bad the hotel
this was a worse hotel i ever ben the room that my boyfriend and i stay over the wekend we were very diapponmet how the rom look it was not worth to stay the walls look bad some people were rude too i do not avised people to stay there | 1 | null |
Great staff can't make up for dated and musty rooms
I recently stayed here for a conference for 2 nights. The lobby and conference rooms were well designed, modern and comfortable. Every staff member I encountered was professional, incredibly nice and very courteous. The only issue I had was my room on the 6th floor. The ceiling was so low I could touch it without jumping, and I'm very short. Popcorn ceilings and dark carpet made the room feel straight out of the 70's despite the modern linens. The room was very musty and I had to leave the window open for 24 hours before the smell finally left. There was a huge stain on the carpet right in the center of the room and the carpets as a whole felt slightly sticky. I wore socks at all times.
The worst part of the room was the pipes for the shower. Anytime I or anyone near me in other rooms showered the pipes in the wall rattled very loudly to the point that I showered as quickly as possible to avoid it. The saving grace was the bed which was incredibly comfortable with great linens and pillows. The food at breakfast and lunch was really yummy though expensive - but that's San Francisco for you. | 3 | null |
Awful! Stay somewhere else!
Gorgeous lobby but it about stops there. The room was extremely small with no bureaus so we kept our clothes in our suitcase. There was an very very small closet near the door and they had a curtain hanging off a rod to act as a door. The bed was uncomfortable, the pillows horrendous. Nothing on the walls and the bath was in need of dyer repair. The shower head was very old, cheap and broken. The tile and grout was cracked and missing pieces and they tried to cover it up with big thick lines of grout. There was just a sink with no vanity so there was no room to put anything. This is the 2nd hotel in NYC that we stayed at that offers no refrigerator or coffee pot. I thought this was going to be such a nice place and I was so disappointed! | 2 | null |
Convenient and clean
This Marriott is located close to the airport and was a convenient and comfortable hotel for our first night (after a trip from the east coast) and the night before leaving a week later. The lobby area was nice, the staff polite and helpful. Self parking was convenient - no need to use valet parking. Both rooms we stayed in were standard sized and clean. I would say they were standard rooms - nothing over the top but perfectly adequate. We had dinner in the bar area and the food was quite good - we just stuck to sandwiches and salads. This is a fine place to stay if you need to be close to the airport, but for a Seattle experience, stay closer to downtown. | 4 | null |
Good central hotel.
Stayed for five nights, the room was clean with plenty of storage room. Having a safe in the room was very handy and the vouchers we received in place of room service is a nice touch. We used ours having an excellent breakfast in the restaurant. Coffee/tea in the foyer every morning made up for none in the room. Excellent location for the Bart from the airport and also for getting around S.F. All in all we had a good stay and would use this hotel again if we ever came back to San Francisco. | 3 | null |
Nice hotel, terrible staff
Although hotel premises are nice (not great), the staff is not aware that they are not there doing favors to the guests... they are not polite, nor helpful 9exception to room service people, that are really nice). From Reception Desk to waitress and hostess, the service is one of the worst I have experienced in NY, specially laundry, that did not clean my clothes, neither delivered them on time, and still charged me for the services. Terrible choice for NY!! | 2 | null |
Roosevelt Review
I admit, I was a bit leary after reading some reviews on the wierd staff and unruly guests of this hotel...but the history and location were too much a draw, and I booked it. Due to a flight delay, and fwy shutdowns in LA, we arrived around 3 am. It was a fairly quick check-in, tho none are as fast as I wish they were. The interior of the hotel is gorgeous, nearly everywhere you look. We walked into our room, and tho it was small, it's all we needed and was decorated beautifully! Someonen else commented on small bathroom-whatever, has sink, shower, toilet and cabinet-more than big enough for what it's for! Bits of old-world charm showed through here and there, but room was crisp, clean and modern. Our window looked out over Hollywood Bvd, and how awesome it was to just walk out in the am: Chinese Theater across the street, everything-right there! Restaurants, stores, attractions, all right outside the door or in walking distance. The ONLY bad thing I can say about this hotel is the rooftop, contrary to everyone's postings of 'must see' , etc, is NOT accessable, and that is just wrong. Hell, charge for admission to the roof, but let us up there! They actually have a sign on a door that says, 'roof access' but it is locked, so I called the front desk. They said they CAN let you up there if the suite is rented out, ((which, I believe was where Marilyn always stayed)) which it was not, so they put me in touch with security, who had no clue what I was talking about. I explained, they said they'd double check if the suite was rented and call me back, which they never did, and 8 hrs after arriving, we checked out-STILL worth the $$$ compared to all the other over-priced hotels in the area. The history alone should make this a must-stay, location is great as well. The valet area is even gorgeous-but WARNING: if you use valet, be warned, check-out time is a mosh-pit---leave early or get late check-out, or wait in the bar, lol. | 5 | null |
Skip it!
Booked Jan-15, 2012. Stayed only January 11, and checked out.
Good Stuff: Nice small lobby, good food at restaurant, staff very courteous. Nice design aesthetic overall; looks nice. The aesthetic is nothing new, however, this look has been around since the early 2000s and is common in Europe, so it is nothing new.
Bad Stuff: Location is off; other than a club and modern art galleries, not much to see or do within walking distance. Immediate neighborhood is not yet vibrant like other parts of Chelsea, Tribeca, etc. Rooms are small and designed for single occupancy. Platform bed is too uncomfortable to get into and out of, although mattress is great. No views of anything, room lacks natural light and feels cavernous. Bathroom has no proper sink, but a small hand wash basin, the kind used in Europe at the WC (i.e., half bath tiny hand sink). Shower is enclosed by see-through panels, installed incorrectly: they were probably meant to allow view from shower to room, not the reverse, as is the case. Bed linens are too short (sheets untuck too easily and are insufficient for two), as is shower curtain (short by about 20 cm). Horrendous bean bag chair in room is the only chair in room; there is nowhere to sit or put your stuff on.
Food was very good, but a few issues...Staff is not trained, for example, on serving tea: they pour it immediately without allowing infusion, so you get tinted water instead of tea. They put butter on the "soldats" (toasted bread sticks) making them mushy and useless when ordering soft boiled eggs for breakfast. Chilaquiles were tasty, but too soupy. They want to play a Franco-Mexican theme, but they need training in both, French and Mexican cuisine and service. What we ate was not bad, however, all the small details that reveal a lack of training. And we are a Franco-Mexican couple, so we can tell. Surprised Mr Couturier is not seeing this, being Franco-Mexican himself! | 2 | null |
Huge disappointment
I was expecting more. The bathroom was dirty. There were tiny little bugs on the miniscule vanity shelf in the bathroom. The carpet was lumpy and torn. There was a hole in the wall. Older television with poor reception. Our room was a non-smoking room, but there was a lingering smell of cigarette smoke. Front desk was nice and helpful. The pools are nice, and a nice size. The workout room is fine if you just want exercise equipment, we were looking for the lap pool, but never found it. There's a ballroom located on site, so there were quite a few non-guests around late at night. There's also a convenience store, which was great, but also attracted non-guests as well. It was very loud. Fortunately, we only stayed one night and will not be returning. | 2 | null |
If you haven't tried this side of the Waldorf, you don't know what you're missing
I have stayed in most of the nice hotels in NYC except, until this week, The Waldorf Towers. The Towers has a well-known illustrious history, from Presidents to Kings to Mrs Douglas MacArthur. One's perception of the Towers may be that of a past its prime, dowager of a hotel. Well you would definitely be wrong. The hotel and rooms, while very last century in style (I don't mean that negatively, but rather as in very elegant) are in excellent condition and spacious. The high ceilings and uncrowded common areas give you the sense of being cosseted in a private cove in a very busy city. It feels very much like you are in the comfortable quiet confines of a pre-war Park Avenue apartment (which you are). The separate entrance sets the tone, and it doesn't stop. The exclusiveness of the Towers and the relationship with the employees feels more like a co-op residence rather than a hotel guest experience.
Now, while there are a few hotels that offer this level of luxury - the Carlyle, the Pierre, the St. Regis, etc. what I like about the Towers is that you also have all the features and services of a large hotel just a few yards away in the main hotel. Also, the location - just a couple blocks north of Grand Central - is really ideal.
I will definitely make the Towers my first choice of NYC hotel going forward | 5 | null |
Great location but older hotel
Let me be clear, the rating is for the location of the hotel. Plenty close enough to the national mall for everything to be done....but you are at the far end by the capitol, so if you want to walk to the Lincoln Memorial it would be a hike....but you will pass all the museums and places you want to visit. They have a pool, used for the kids, and a gym. Restaurants around the area are pretty much non-existent unless you are looking for a bar. Otherwise plan on walking or cabbing to a location. The hotel itself was clean and obviously renovated but the carpet could use some replacing. Everyone was extremely helpful. If you wanted your car, just call 15-20 min before you want it so they can get it ready for you. The big negative to the hotel was that it felt very humid. You weren't sweating in the hotel or in your room but it felt sticky both days I was there. Overall, I'd recommend the hotel over others in the immediate area. The rooms themselves are not spectacular but are at least spacious enough. The bathroom has a vanity but it's barely big enough for two people. | 4 | null |
should be condemned
This motel should be condemned. We checked into the motel and immediately checked-out upon finding a bullet hole in the window and blood splattered on the box spring and mattress. The motel is not in a safe area. The room also smelled of smoke. Further, the door to our room was difficult to open and needed a good elbow to open. The handle to the faucet broke off when we turned the water on and there was a leak in the ceiling. I would not recommend this motel to anybody. | 1 | null |
Definitely not a four star
We booked through Hotwire for a 4 star hotel in the empire state building area, and this is the hotel we got. The location was convenient for what we needed, and since we stayed only one night (sat) we had free street parking right outside the hotel which was really nice. We arrived around 7pm and there was a lot of parking available.
Aside from the location, I did not like this hotel. The service was fine, but the room was pretty bad. I would definitely say this hotel is a 3 star - 3.5 star at best. The room was actually pretty big for a New York hotel and at first glance it seems ok, but upon further inspection the blanket was dirty, the ipod player didn't work, there's a sketchy looking couch, the shower didn't drain at all. The hotel just felt dirty.
I would say I'm definitely picky when it comes to hotels, and I usually stay at 4-5 star hotels. Its an ok hotel, just not 4 star for sure. | 2 | null |
Nice all-suite hotel in great location for DC Convention Center
Stayed at this hotel for a multi-day conference in DC due to its proximity to the Convention Center, and as it is an all-suite hotel, so more space for similar cost to other standard hotels. The suite was well-appointed and very clean, with a nice main bedroom and bathroom, but note that the pull-out sofa is only a double and not that comfortable for adults to sleep on, although kids should be ok. The suites are air conditioned but there is no pool. The location is perfect for the Convention Center but all the main DC sights are a bit further away, so if mobility is a concern, staying closer to the Mall would be a better choice. The area around the hotel is fine to walk out for dinner and transport in the evening, although I would hesitate to go any further east than the Convention Center if you are by yourself. Taxis are plentiful and a reasonable cost even for one person. Staff are friendly and helpful with local recommendations for restaurants and sights. | 4 | null |
worst ever
the experience that we had at this hotel was the worst in my life my kids couldnt even stay here there was no ac for a month in the room. the worst part of it all there was mold every where i couldnt even let my one yr old baby play in the room . a health inspector is needed bad | 1 | null |
Not a good nights sleep
Stayed at the Courtyard Marriott Phiily Airport the night before the Philly Marathon to watch my son run. We were awakened at midnight from a call from the "front desk" saying that they had experienced a computer problem and needed our credit card info again. (our room was prepaid months in advance) My husband went down to the lobby to find at least 10 other guests there who had been called. The front desk said the call did not come from them and that they were investigating. Not sure if this is a wide spread scam, this hotel or a marathon sabatoge scheme, but guests beware! | 1 | null |
Not a great hotel if you want some sleep
We stopped here with friends over Thanksgiving. The hotel it self is OK but nothing special. The rooms were hot at night and the street outside can get very noisy late at night. We were woken by police sirens and loud shouts at 4am in the morning. In fairness my clubbing days are a little behind me and this hotel would suit a younger crowd. | 3 | null |
Very disappointed
I'm a frequent traveler with over 100 nights this year - many in NYC. Decided to try a different NYC property. I'll not stay at this one again. I'm an elite Marriott rewards member and expect a certain level of courtesy in return. My profile states high floor and a room away from the elevators.
I fully understand that cozy in NYC is a euphemism for small. NYC rooms are small, but it shouldn't mean that the faucet is so low in a small sink that you can't get your hands into the sink to clean them without extreme contortion or risking hurting yourself.
Assigned room after check-in is left out of the elevator, another left, and another left immediately behind the elevator bank. I return to check-in to ask for another room that will be quiet, call to manager and I'm given sixth floor room on the corner of 57th and Lexington with double windows - regardless it is extremely noisy. Fearing even worse, I give-up and result is a very sleepless night. I raise this on check-out, which resulted in no response, not even a sorry.
Elite level breakfast the next morning is the worst I've ever encountered at a Marriott property and I've stayed at too many to count. First a very limited selection and in a room overflowing with clients. Runny eggs, no protein, limited fruit selection, one juice selection, and way too much in the way of processed starches.
One up side: OPIA, in house restaurant, delightful music, very good food and service. Too bad they can't follow-up that quality in other aspects and apparently the kitchen staff can't keep it up with breakfast. | 2 | null |
Why this hotel is still in the business?
I stayed a night in this hotel this week and the question I kept asking myself while in the hotel was "why they are still in the business?" This hotel saw its best times 20+ years ago and it feels like it was never properly refurbished thereafter. I think it is only because it is NYC and because they are close to Time Square they are still in the business and can even charge US$ 300+ per night. There are probably only 3 other cities in the world where this sort of hotels manage to get guests (London, Paris, and Rome). The only good comment I can make about this hotel - they had good fruits for breakfast. The rest is just terrible... | 1 | null |
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