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Great deal! Nice staff - clean comfortable room
This hotel is walking distance of Baltimore's Inner Harbor (less than a mile). The staff was all very friendly and accommodating. Everyone greeted us with a smile and asked how they can help. The room was clean and the beds and pillows were very comfortable. My daughter ordered room service and it arrived very quickly and she said that it was delicious. There was a public parking area across the street for $18 -24 hours.
We had planned to stay one night, but after we checked out, we decided that we were having such a good time, we booked another night. We were in two different rooms. Both were nice and very quiet.
The only drawbacks - there wasn't any counter space in the bathroom for curling iron, hairspray, etc.... We did not find any snack machines on our floor, the pool was way to cold to enjoy - (June 15 & 16) however it is an outdoor pool and we had some rain recently which may have been why the pool water was so cold. BUT, for what I paid for this room as compared to the others in the area, I'm not complaining! It was worth every penny. | 3 | null |
A hassle every day...
I read all the previous reviews before booking, and once I saw on their website that I could also get a AAA deal, I booked right away. My deal was for a lower nightly rate, complimentary buffet breakfast for two, and free wireless internet.
We arrived very late at 1am, and were very tired after driving from California. The front desk attendant seemed a bit off. He asked for my credit card and ID and disappeared. When he came back, he told me he was running a report on the computer and thus could not check us in right now, so he had to photocopy my card and ID. Thanks for asking me before hand....I then asked about our free breakfast for the morning. He said just stop by the desk in the morning and they will confirm. That is exactly what we did, and the other front desk guy told us to go ahead and just let the waitress know. We then told HER, and she said all we had to do was put our room number and name. So we told every possible person, and that night I had an inkling that I should see if I was charged...Called the front desk and he told me he couldn't check. After giving me a lot of roundabout answers about how I got a deal that doesn't really exist on their system (even though I booked through their website-not even through a travel or deals site), he let it slip that he did in fact see the charge and would ask about it in the morning. I then asked about the wireless, because I tried to connect but my laptop said there were no networks. He said that because he put us on the third floor, the wireless does not reach there and we need to "go ahead and just use the cable." Well, that wasn't part of the deal. The same shenanigans with breakfast happened all THREE mornings we ate there...Wake up, go to the desk, find out we were charged, wait for them to fix it, go eat breakfast, sleep and repeat.
To top it off, just went to pay my credit card, and checked how much they charged me in comparison to what the bill they gave me said, and there is a mysterious extra five dollars they seem to have tipped themselves. Nothing I will call them and demand back, but definitely not a five dollar bill that I think they deserve in any way.
Not worth all the effort AT ALL for an otherwise average hotel. I will not be staying here again. | 2 | null |
Less than pleasant
For a hotel in the heart of Chicago, it sucked big time. The staff was young and extremely unprofessional and of no help what so ever. I called to speak to a manager and was hung up on with no effort of them calling me back at my room. I was placed on hold for so long with the front desk, I had to hang up because nobody assisted me. The room had a dorm room or upgraded jail cell appeal. So small, don't ever try to go with more than 1 or 2 people. Parking was expensive as hell. Everything was miniature including the elevators, halls and rooms. Bottom of the line and bare minimum electronics and bedding. Very poor customer service. They also told me they ran out of extra blankets and could not supply us with a double bed room. So expensive for absolutely no luxury at all. The vending machine was also broken on our floor. I was so irritated!!!!!!!! Everything sucked!!!!!!!!!!!!!!!! | 1 | null |
Wonderful, relaxing, stress-free stay
My room was immaculate-the only thing I wish it had was a fridge!!! Other than that, from the beautiful reclaimed wood hardwood floors to the lush king size bed to the large flat screen with premium channels, it was wonderful!!! | 5 | null |
Holiday Inn in need of better care of rooms
This is a decaying Holiday Inn. The lobby looks great but beyond that, this hotel has a lot of physical problems.
I am an IHG Priority Club Platinum Elite member. We booked two rooms for this stay over Folsom Street Fair weekend 2012, 9/21-24. We also stayed at the hotel last year at the same year. A year made for a lot of changes in the quality of the upkeep of this hotel.
We booked a King with Sofa Bed, received the same. Also, booked a second room, Two Doubles Smoking, received the same.
Rooms are being poorly maintained. For the second room, my friend who was occupying it had to change his room 5 times over two days. First room had the strongest smoke smell I have ever enountered in a hotel room. Second room smelled like a locker room, terribly musty. Third room had an overflowing toilet (and toilet was not properly cleaned at time of entering room for the first time). Fourth room was not cleaned despite being given by front desk. Fifth room had huge stain on carpeting but was the best overall (and also had a sink drain problem). As for the first room, it is just getting old. Big stain on the sofa. Still has an 80's look to it with a flatscreen tv as the only updated addition (as well as a funky electrical outlet center next to it so as you can plug in multiple electrical devices...an odd inconvenient place for it).
Good:
Fast free wifi.
Hotel bar - Asian female bartender is the greatest!
Hotel front desk staff very nice.
When requesting extra towels and other items, they were brought very fast.
Free drink coupon and 2 bottles of water for each Platinum check-in (I had 3 one-day back to back reservations and they gave us this daily because of this)
Bad:
Hotel can't merge back-to-back reservations. Had to re-key and re-check-in with paperwork daily.
Rooms vary in quality from somewhat up to date to refreshed 80's.
Very few tv channels. No more than a dozen cable channels plus some local channels.
Construction nearby. Don't expect to sleep past 7 am Monday-Saturday with the high rise construction on both the southeast side (8th street at Mission - NE corner) or northwest side of the hotel (9th Street just south of Market - East side of street). This is VERY loud and even over a noisy a/c unit, you will hear it. Not their fault but this would certainly steer me away from this property even if it was in perfect shape.
Beds are on the hard side.
Dust bunnies will be sleeping under your bed.
Parking is $42+ per night.
Very small bathroom. Noisy plumbing.
Thin walls. Could hear squeaky bathroom door and noisy plumbing from next room.
Air Conditioner would not cool to temp. selected. You can put it down as low as 60 but it will still turn off at 70.
Maid threw away over $20 in my partner's toiletries - most expensive being brand new never used 4-pack of razor blades - and hotel replaced with just standard cheap 99 cent store crap.
$2 for wash, $2 for dry in their laundry room on 4th floor (2 washers, 2 dryers). Don't use dryer on left of two. One load took $4 just to dry. Free soap at front desk.
Used points. It was decent value at 20K points which I booked but has since gone to 25K points.
NOT a chance that we would EVER return (which is too bad as I do like most of the staff). They would have to do a major remodel to the rooms for me to ever return...I'll be staying at another IHG property in San Francisco from now on... | 2 | null |
A bit dated but Great service.
This hotel is In a good location. If you don't mind walking, you can just walk around Washington from the hotel, also walking distance to Georgetown. The hotel itself felt a bit dated compared to what Im used to but still quite nice. The service was fantastic, we and the same staff on the same shift, by the 2nd or 3 rd day you feel like a local. The batman always remembered what my drink was etc. Great little bar downstairs which doubles up as a breakfast venue. Rooms were quite ok with a tv sitting area and. Ice big bathroom. Bed quite comfortable. I can't say whether it was value for money as I didn't pay, work did. | 4 | null |
Not bad, not great
Everything you'd expect was there - clean room, free wi-fi, friendly staff - but there were some issues. Parking was the most expensive we found anywhere in the city, even compared to the lots by Fisherman's Wharf! It was an additional $40/day + taxes. We felt like we were being taken advantage of in a big, greedy way. They had a pool, but only an outdoor pool that really wasn't desirable given the mid-50s temperatures and the fog. Additionally, we had some VERY noisy neighbors late at night, though a quick call to the front desk and they took care of it, which we appreciated. | 3 | null |
Loved it
Location is great if you're visiting NYC, walking distance to Times Square.
Easy check-in, stuff is friendly and helpful, rooms are tiny, but very cozy and have a nice vibe to it.
Definitely recommend for younger crowd, people who don't mind trade extra space for extra (modern) style. Fun place to stay, there's pretty busy club on reception level.
Restaurants are bit expensive for what it is, but food is good.
Overall: loved it! | 5 | null |
Need to be more organized
We made our reservation via internet in january for a trip in may...when we arrived (check in 3pm, we arrived at 5pm) they gave us nothing of what we expected. We paid for a non smoking -two queen bed room for 3, they gave us a 2 double bed room in a smoking floor...they made the change immediately, but the guy at the desk was dubious about mi confirmation e-mail, asking where we had printed it....bad first impression.
They had a problem with some water pipes, so there a was a small flood in our floor. They had it for 2 days...had towels in the hallway and didn't changed them for 2 days...they were smelly.
The room was nice and clean..good beds, good pillows. Towels a little worn out.
Continental breakfast was more than expected...had waffles, boiled eggs...very fulfilling. | 3 | null |
Family visit
The vending machines did not work. The incoming phone lines were not working; they were "out of service" at that time. There was a lot of road noise from the highway all night long. Other than that, it was good service and everything else in the room worked. | 3 | null |
Worst W Hotel I know... Not trendy, but old and shabby
I stay between 100-150 nights at 5 Star properties all over the world every year.
I am quite familiar with the W brand and many of eir properties.
His hotel is a disgrace for this premium brand.
A) They try too hard to be trendy and casual, which makes the service suffer a lot. Hotel staff are not supposed to be your buddies... Except in a youth hostel...
B) The hotel is really shabby... I got upgraded to a suite with a great view on SFO, but the bed linen was super old and torn, the sofa had so many stains I could only sit on it with a towel thrown over it and there were hair of the previous guest(s) all over the place.
When I complained about it, they changed the bed linen and send me a fruit basket, but I still stayed in the same shabby suite...
C) The prices are outrageous in my view... They charge over 50$ for parking and F&B outlets are not very good value either at those prices. | 2 | null |
Stay out of this area!
My friend setup a long stay here- I visited once but would not go back. Location is not good and as an older woman, I did not feel safe when leaving at night. The staff is polite and the room is basically fine, but I'm not sure it is the best choice in a lovely city full of such vast economical hotels and inns. I would map out the area before booking. | 1 | null |
Needs Renovated, No View, Paper-thin Walls, Security Unresponsive
Negative - Small room, wallpaper peeling, rug fraying, curtains worn, furniture nicked, no coffee pot. Sit on toilet, hit knees on door, small bathroom counter, Walls are so thin that I was woken up at 3:30 am by party in room next to mine, called front desk and they said they would take care of it. I waited 45 minutes and no one showed up. I call again and they finally sent someone up and then the noise stopped.
Positive - Starbucks in basement, Peter Thomas Roth toiletries, Miller Pub (fabulous pub-type food) nearby, comfortable bedding and the location is great for sightseeing.
I was in room 16131 on 16th floor. Long walk from the elevator.
Next time I'll stay at the Chicago Hilton on Michigan Avenue. Much nicer! | 3 | null |
Very-very modest
The only positive impression is location and public parking on the opposite site of the street. The hotel and rooms are very-very-very modest and spartan (even we have an upgraded room with a shower and wc) and also not very clean. Hotel is ok for its price but next time in SFO I'll better pay more and choose better hotel.
Breakfast is not included, however there it very nice place with great breakfasts (porridge, toasts, fruits, eggs, etc.) from 7am just two minutes away - Cafe de la Presse (https://maps.google.ru/maps?hl=ru). | 2 | null |
Never again
This hotel should be closed down and completely updated! This is a shame that they use the location of the hotel (close to UChicago) to get away with not keeping up the property and BAD SERVICE!!!
DO NOT listen to them when they claim that the hotel has wireless internet. It does not work and personell does not care! We've stayed there 3 nights and all 3 nigths we had the same story: no internet, call "help" desk, they do not do anything. We finally asked them to call their internet provider and report the problem, but.... They could not call because nobody at the hotel knows who their internet provider is!!? Then we asked the clerk to call the manager (hoping that he/she would be able to find this info), but... he refused to do it!!!! HE REFUSED TO CALL THE MANAGER and REFUSED TO CALL THE ISP!!!
My daughter had to send papers to her teacher and we ended up driving to the internet cafe after 11 p.m., so that she would be able to do it and would not get in trouble with her school!!!
And I had to pay for this dump and for this "service".
NEVER AGAIN. | 2 | null |
No updates in years...time warp
I'm staying here right now for a conference. We stayed here several years ago and after 2 years of the same old thing, we always stay at other hotels in the Hotel Circle/Mission Valley area. Regrettably we had to settle for Town & Country this time. While the hotel boasts about being in beautiful San Diego and having Conference facilities, yes the grounds are nice...I'm sorry to say that's pretty much the only amenities they have going for them. The room looks exactly the same as it did some 10 or so years ago. The same dated room decor is amazingly still here...the spread looks as though it's been washed over 1000 times...and yes...it's the same spread! The furniture is scratched and chipped, the wallpaper has stains, the bathroom floor grout is dirty, bathroom fixtures have the finish wearing off and the wood parquet flooring is warping...as it was years ago. The lamps honestly look like they were purchased at a yard sale...I'm not exaggerating, and all the shades are loose and unable to be tightened. Right over the entry door outside is a large square 12x12" hole cut out of the drywall with the words "broken" scribbled in pencil. Nice touch. Honestly, the only update I can see is that the portrait of the mysterious little girl has been replaced by a non-descript design and the TV is now a flat screen.
Presently there is hammering and drilling going on, the power went off just long enough that I had to reset the alarm clock, and, despite having the DO NOT DISTURB sign on the door so I could rest, housekeeping just called to ask if I needed anything. REALLY?!
As for service, I am always amazed at how overwhelmed the desk staff appears, year after year, with accommodating a large group. Aren't they a Conference Center? You'd think they'd have gotten it right by now. When we called ahead to inquire about possibly requesting a certain room location, the clerk on the phone replied, "You can ask for whatever YOU want." (sarcastic tone here) Wow! No sense of accommodation for a hotel. I've never heard that from ANY hotel...and we travel frequently.
OK, let's review: Hotels are in the hospitality business, right? So, they are supposed to WANT you to enjoy your stay, be comfortable, and be accommodated. Right? It seems as though their attitude is perhaps that they know they are the only large local Conference Center and they don't have to really try. (more drilling is going on...!) Hotels need to keep their facilities up-to-date...for so many reasons... This place is frozen in time. | 2 | null |
a lot of homeless around
I,ve been there 2 years ago, and the location has been worsing since then , there are too many homeless around.
the hotel has lowered their standarts, it was full and two elevator were not working, I had to go dawn the stairs from 5th floor several times | 3 | null |
Do not stay here!!!!!
This hotel was horrible! I have rarely been in such a terrible hotel. I was honestly afraid to go to sleep, and had we not been there for only about 4 hours, would have gone somewhere else. The floors had massive stains (of God only knows what), the bed covers had holes (looked like burn marks), and the door to the room had a second lock that wouldn't have kept anyone out should they have tried to get it. The clientele was not what we expected, and we were honestly a bit nervous even staying here for a few hours. On top of all that, we were not given the room that we reserved. We had reserved a king room, but were given 2 double beds. A terrible experience. | 1 | null |
...And I started with low expectations...
We were not expecting much from this hotel based on the price (compared to other NYC hotels during the same period), but they failed to meet even my very low expectations. The place is best described as a "Monet" ("From far away, it's OK, but up close, it's a big old mess.") From outside, the lobby (and by implication the hotel) resembles an average well-appointed hotel. However, as you walk through you realize that despite its hipster pop and circumstance, the Park Central is sorely run down dump. Area rugs are worn threadbare, which was all the more unacceptable since they could be replaced for less than they hotel was charging me for what was to be a 5 night stay. In another sleight of hand, they have made a significant investment in fancy, high tech elevators (and other unnecessary accoutrement), which lead to guestrooms in even worse condition than the lobby. Our first room, which had a view of a wall, proved unacceptable once we noticed the amount of mold growing in the bathroom. How does that happen in a hotel which is cleaning the room daily? The room to which we were moved was significantly better but, ultimately, we determined it wasn’t worth the price tag for several reasons:
Moldy/musty smell
Itchy uncomfortable bedding that gave us bed bug paranoia
Generally unclean/stained furnishings
Expensive wifi rates (hotels of this low quality almost always include this service free)
Awful “cable” (not even 1 commercial-free movie channel, eg. HBO)
Overpriced in-hotel amenities (eg. soda machines offering $3 water)
Expensive Times Square-ish area meant any hotel savings was lost on paying double and triple at area eateries etc.
Even using the 40% discount coupon we can’t recommend this hotel to anyone. For a few (well-spent) bucks more you can get accommodations that match the pomp and circumstance of the hotel. We left after 2 days. | 1 | null |
Not all it's cracked up to be
I stayed at the Westin San Francisco Market Street for a conference. I am going to contact the conference coordinators and complain about their selection of this Westin. The location was great but the hotel charges extra for EVERYTHING! Local calls - at least $1 (it's not the price, it's the principle), internet - $15 PER DAY! and no shuttle service to the airport... I would just think if you are spending $200-$300/night on a room the least they can offer you is free internet and local phone calls. Otherwise, of course, it was clean and the bed was comfortable. | 3 | null |
Nice Place near Pioneer Square
We stayed at this property with a group for three days pre cruise. The rooms were a notch above your typical Courtyard. The staff was excellent and very friendly. Especially Bryan, the evening hotel manager. Pioneer Square, with restaurants and shops are within walking distance, however, if you need to go out of this area you will need to probably take a taxi, bus or light rail which is about a block and a half away.. As with any typical inner city area, with the exception of Pioneer Square venues, it pretty much closes down after dark and on Saturdays and Sundays. Complimentary coffee and computer access in the lobby is a nice touch. | 4 | null |
Nice, clean, great front desk crew.
Place was updated, not top notch but clean. It was a different brand hotel and recently taken over by La Quinta. We have stayed at many La Quintas so we are spoiled since many are brand new buildings. Breakfast was typical. Front desk staff was nice. I would stay again. | 4 | null |
Weekend at Microtel
My wife and I stayed here for three nights. The front desk service was fine but I found coffee grinds in my coffee pot the next morning from a previous customer. The breakfast was not appealing and they ran out of some items an hour before they closed it down.
The room was fine for the price. They need to have a little more supervision with housekeeping however. | 3 | null |
Great hotel near Convention Center
The business plan for Marriott hotels is personified with this large hotel near the convention center. Staff is well trained and effecient. The room I stayed in was commodious, clean and more than adequate. The bathroom, however was miscule and would have been inadequate for a woman who like to spreak out. The bar was good, however. The breakfast, not suprisingly, was very expensive. | 4 | null |
reasonable price
I rented this room because I needed a hotel with a free shuttle, 24 hours a day. This had that, however, the room had a queen be when I rented a king, was very dirty...the sheets did not look clean, the bath towels had holes in them, the carpet was so dirty that my feet were black after walking on them, and i found used band-aids under the chair. There was an outdoor pool that I was told opened at ten am. The pool never opened, and when I peaked through the fence, it looked like it had not been vacuumed in a long time, filthy. The hotel offered free breakfast..Cereal in old tupperware type canisters, milk in an old coffee pot, a loaf of white bread and some oranges that looked like they should have been sold on the reduced cart at the grocery store. I would not stay in this hotel again. I guess one gets what one pays for. The free shuttle service was great, and the driver friendly. | 1 | null |
Affordable, clean, modern hotel in a great location!
When I looked for a hotel in New York, I wanted a hotel in Manhattan, in a good location. I also wanted the hotel to be clean and modern. Yotel was the perfect match!
Ok the room are a bit small (they call them cabin) but they are very well designed so you don't feel like it is too small. And when you are in New York for a long weekend, you want to spend as much time as possible visiting the city! The bed can also be moved electronically during the day to give you more space to walk around the room. They are also quite a lot of storage.
The bathroom is not separated by a wall or a door but by a light curtain. You can't see through the curtain though. It was fine for us as we are husband and wife. It might be more complicated if you are travelling with friends.
The location is great, only 10 min from Times Square, 5 min from the Pier where you can get the boats for the Hudson cruises/boat trips. It is close to everything but not noisy!
Complimentary breakfast is tea/coffee and muffins. There are 3 or 4 kind of muffins and they are really tasty. You can have your breakfast on the terrace of the hotel with a nice view.
If you want a more consistent breakfast, you can pay $9 per person.
The hotel also have facilities for lunch and dinner. We tried the dinner the first night we arrived as we were tired and did not want to leave the hotel. It was a huge disappointment. The food was below average and the service so poor. The value of money is very low. We should have gone somewhere else.
It was our only bad experience and the staff in general was really helpful and efficient. One person behaviour did not change our view of the hotel in general.
If we have the chance to visit New York again, we will strongly consider Yotel again, but just to sleep! ;-) | 5 | null |
Russian Roulette
I don't know that I've ever encountered so many problems in one hotel before. Dirty towels, dirty sheets, no hot water, extremely noisy rooms, and extremely hit or miss service. Every time I called for something I needed (which was much more frequent than it should have been) it was like playing roulette - some of the customer service is extremely helpful, and some was extremely poor. | 2 | null |
My husband came home with welts and red dots all over him.
I am deeply upset, I have not complained to the hotel via phone yet. My husband came home with welts and red dots all over his body. I have some pictures of him, I didn't take his photo of his whole body. He will be going to the family doctor Monday (tomorrow). He said he was NOT impressed at all. I was pretty confident this would be a decent place for him to stay as he attended to business in Dallas Texas.
Also, the bathroom was dirty with no toilet paper.
I am just so sorry he has to be miserable now with the itchiness. | 1 | null |
Lots to like -- but one huge flaw
In so many ways, a lovely hotel. The bathroom and ammenties are first rate. But I cannot stay here again. The bedding was so overly starched and crisp that I couldn't sleep. They looked beautiful, like a tuxedo ready for the big event. But they were so stiff and hard -- honestly -- the sheets rattled when I moved. My eyes were swollen and inflamed all the following day.
Even worse, upon returning from my trip, I tried reporting this to the hotel franchisee. In spite of three attempts to talk to him, he never responded. Corporate tried to intercede, but they never were able to get a response. If I could have gotten some assurance that they would give me less starched sheets the next time, I'd return. But since they won't respond, I'm done. | 2 | null |
Good value
Great location in San Francisco, lots of restaurants and bars in the area and a moderate walk to Fisherman's Wharf (1.3 miles away). The room was clean and spacious, owners seemed like nice folks. Nothing fancy but a good value, I'd stay there again. | 4 | null |
I was scared for my life.
This is by far the worst hotel I've ever booked. Biggest mistake! The pictures on Kayak or where ever you see it is so deceving. They make you believe is a decent hotel for just the right price at a good location in LA. Is NOTHING like that! First of all is by 6th and Main and is surrounded by homeless people and it gave me the impression this hotel is used for prostituion and who knows what other ilegal stuff. When I arrived I didn't even want to get off my car because I was so concern to even leave my car alone or get robbed. Once I walked in I felt more at ease because the entrance lobby does not look bad. Once I checked in. I asked the recepetionist where should I park because I couldn't find there parking lot. She just starred at me like she could care less. She was not friendly at all. In fact she acted like I was bothering her. Once I got off the elevator and walked to my room. I was terrified of what I had gotten my self into. Its a horrible horrible place. I honeslty felt like I was going to be murdered or attacked. This "hotel" just reminds you of those ugly scary hostels in scary movies. PLEASE! LISTEN TO ME! DON'T BOOK THIS HOTEL!. Specially if you have children. They will be scared and so will you. Is disgusting! I did not stay. I left the room immediatly and had to book a different hotel. I'm glad I did because this is just plain disgusting and scary. | 1 | null |
Great location and great service in an architectural masterpiece
I'm an architecture buff, so I have wanted to stay in the Hyatt Regency in Embarcadero Center for over thirty years. I have stayed in several other hotels that were also designed by John Portman and have found em beautiful but sometimes terribly impractical. This is an exception, as the hotel's design "works" while still being (literally) breathtaking. The room was both spacious and comfortable, the view was a living postcard, and best of all the staff was phenomenal. Spend the extra money for a bay-view with a balcony, it is worth it. Save money on a car rental and parking by taking BART from either the Oakland or San Francisco airports, as the Hyatt is no more than 100 feet from the Embarcadero BART station. Fisherman's Wharf is acessible via the vintage streetcars that board across the street from the hotel and the California Street Cable Car line terminates at the hotel's front door. Excellent location, excellent service, excellent value, and excellent hotel! | 5 | null |
Wonderful
My husband and I stayed here in March 2009 (Yes, this review is late..sorry). We booked a room with a water view, but the view was pretty lousy (no water). Apart from that, the room was beautiful and large with a fantastic bathroom! The bar has a wonderful view looking out at Lady Liberty. The hotel is a short walk to the subway. We loved walking around this area - it was peaceful and lovely. Would highly recommend! | 4 | null |
No thanks- I will never stay here again!
What a disappointment. Having been to New York City many times I had never stayed at the Waldorf and my husband and I decided to treat ourselves to a "no kids" visit to this historic hotel. First, we arrived to find the hotel under construction although there was no indication of this when I booked the room. The only good thing I could say is that you are able to pull off the busy New York Street and into a covered parking area to unload your luggage. Check in was quick and our Bellman was wonderful and claimed to have worked at the hotel for 40 years. As we walked into our SMALL room the bellman informed us that the only room service the hotel had was breakfast, "a corporate decision". Arriving later in the evening, exhausted from our travels, we were really looking forward to in room dining so we were forced to find local delivery. Unfortunately the local delivery left me sick and at 3am I wanted a sprite or gingerale which was unavailable because not only do they not have room service but they do not have vending machines!! We did have an in room "bar" but it had nothing but alcohol, nuts and gummy bears. When I called the front desk asking for gingerale or sprite they told me that I could walk several blocks over to the CVS- in 13 degree weather- I don't think so! The fun didn't stop there we ordered a coffee maker, but it NEVER got picked up and we never received coffee refills. Let's talk about the room- uggggg. The wall paper was peeling off the wall, the ac/heating vent was LOADED with dust and the bathroom was so small that the door almost hit the toilet. We received beautifully wrapped glycerin soaps that got really goopy but were never replace until we threw them away AND when you take a shower, the curtain blows into you and touches you- YUCK!!!! Oh and one more thing- we visited the 2 bar/lounges which both served up drinks for $18 a piece and Peacock Ally was like sitting in a fish bowl. We asked to order bar food but were told they had no food because the kitchen was being "remodeled" (funny how they are able to make breakfast) but we did receive wasabi peas which went wonderfully with my chocolate martini- NOT!!! I am sorry but I have stayed in hotels all over the world, nice hotels, and this place was not at all what it should have been, especially for the price. | 1 | null |
Hated this hotel
This place is way too chic for me. Who knew I'd have to fight my way into my own hotel because of some sort of "beautiful people" event going on in the lobby the night I stayed there. I got the up-and-down scrutiny from a bouncer/ doorman guy who then blocked my entrance. I ignored him and opened the door for myself. What kind of nonsense is that when I had paid nearly $400 for my (minuscule) room?
Oh, and let's talk about that room. The bathroom sink was so high-style, it was a challenge to use it. The chic European toilet was mounted to the wall (prison-style) at a height only a basketball player would find comfortable. Towel bars or hooks are apparently dowdy -- there were none. And the shower would not get hot, so I had to call the front desk.
This is a story unto itself: turns out the shower valve had been installed incorrectly. The engineering guy who came up showed me that if I'd just turn the valve to cold, I'd get hot. He said many rooms are like this and they go around redoing them when the guest brings it their attention. Huh??? How about checking all rooms pro-actively and fixing all that need fixing, BEFORE renting them out to guests?!!
I found the restaurant equally unsatisfactory. Apparently, you can't ask the hostess for coffee and have it show up anytime soon. You have to wait 5 minutes and then have the officious waiter come over and say, "I understand you asked for coffee. Will that be espresso, cappuccino or American? Give me a break!! If I wanted high-style "coffee drinks," I'd order them. When a breakfast customer says, "coffee please," you just bring them a goddamn American cup of coffee.
As I said up front, this place is WAY to chic for me. | 1 | null |
Great Hotel in a Perfect Location
We stayed here for 5 nights on the club level and loved everything about it! The hotel was modern, clean and comfortable. All of the hotel staff, including the parking attendants, were very friendly and helpful. We opted to spend the extra money to stay on the club level after reading multiple reviews and it was definitely worth the money. We had spectacular views, and received a few perks for upgrading. The free club breakfast wasn't anything special, but fine for a quick, light meal. Many of San Fran's touristy areas are within walking distance or just a short drive away -- we loved walking out of our hotel door right into the shopping district. We will definitely stay here again if we return to San Francisco. | 5 | null |
Outstanding Service for our Memorial Service Group
Nikki Brame was fantastic! Our large group contacted her from across the country, in short notice, to stay to attend a Memorial Service of a married couple killed in a tragic car accident. We were all in shock and she patiently worked with each caller to book and rebook us based on our needs. We also were able to gather in the Connexion Cafe the first evening, which was very helpful. The other staff were kind and responsive.
The Nexus is a stylish remodel of what appears to be a motel. Low cost, the beds are comfortable, hot breakfast and a pool. The restaurant on the property has fantastic Indian and Mediterranean food. We loved it! | 5 | null |
Convenient Location!
We had a 4 day stay and all went well. The staff was excellent, courteous and helpful. The location was close to Missions, Museums and Riverwalk without paying the higher prices. The room was large, clean and SO quiet. The bed was comfortable, but be aware the mattresses are extremely firm. We made use of the 10% discount at the Ihop next door for breakfast and lots of restaurants on nearby Military Rd. | 4 | null |
Awesome in every way
Great location within walking distance to downtown attractions, but not so close to Beale St. as to be noisy. Trolley is available just around the corner for $1 per ride. We had a one-bedroom unit on the top floor, and we were just steps from the great view on the rooftop patio. Room was spacious and well-equipped although a bit pricey. We felt very pampered. Our dog came along, and he liked to too; a park was a couple of blocks down Main St. Good hot breakfasts and super-friendly staff. Only two elevators, but that really wasn't a problem when we were there. | 5 | null |
Gem of a Place!
At the last minute, my boyfriend and I realized that staying downtown on New Years Eve after dining and hearing music was a way good idea. We recalled staying at the Mayflower about 6 months earlier, when we were drawn to its old world charm and vintage surroundings. We got lucky and scored a Queen sized room on the 11th floor, standard, but well-appointed, with space used wisely, affording us a great view of both a lively neighborhood and the skyline. Last time we were there, my bf got an amazing upgrade to suite, and it was the cats meow; huge, tons of windows. Bed is comfy, bathroom is great. Location is several blocks away from Pike Place Market if you are touring, but as a local, I love this place for its romantic atmosphere as well. Highly recommend! | 4 | null |
Great Location, and Professional Staff
Staff at the check-in desk were very professional. Rooms were not fancy, but clean and nice. A short walk to the Air and Space Museum, metro stops, and the Mall. I would definitely recommend this hotel when touring Washington DC. | 4 | null |
a smile costs nothing
I stayed at the hotel whitcomb after visiting Los Angeles and Carmel where i always found a warm reception, this all changed when i got to san Francisco. the receptionists working Thursday afternoon were slow, unhelpful and unfriendly. There were no smiles and there was very little communication. I was left on my own and had to wait for over 10 minutes whilst my documents were copied. I would have appreciated the receptionist providing an explanation but she only came back once the task was done and was surprised to find me sitting down bored – there was no apology. Nothing was explained to me – i decided to read up on breakfast arrangements, the gym, check out time in my hotel guide in my room.
My first impressions of the hotel were poor - its surrounded by homeless people and smells of the gutter. i understand that the location is near the tenderloin, a rough area. As a woman on my own, i probably should have avoided the streets behind hotel as i encountered nothing but homeless people there. Your pretty much okay if you stick to Market Street in daylight.
The room was nice and clean but the curtains didnt shut and the view was horrendous. There was no light in the wardrobe – i had to switch on the bathroom light to find my clothes. The heating didn’t work, i informed reception, but no one came to fix it so i was cold all night.
The elevators are very slow and feel unsafe as i actually got stuck in one – probably less than a minute – but it was enough to freak me out.
The best thing about the hotel was the concierge – i always found the staff friendly and helpful. However, its a shame they were only open 8am – 8pm as i was always up early ready for the days events. Catherine and Jan were eager to help and always positive and professional. Well done to your fantastic concierge team – maybe they can teach your receptionists to smile? | 2 | null |
Great hotel - Beware that there is a $24 valet that they do not tell you about.
Stayed in the the suite and really enjoyed our stay. Beware that there is a mandatory $24 valet that they do not tell you about. | 5 | null |
Hotel promise fulfilled...offers a very clean, comfortable hotel room!
Promise fulfilled -- Hotel promise FROM Hampton Inn Indianapolis Northwest - Park 100 website (on http://hamptoninn.hilton.com/) in the Hotel Accommodations tab, guest rooms:
"Our promise to you includes a clean, comfortable hotel room. In fact, we have 110 of them! If you're traveling with your family, you may opt for a room with two beds. Or, if you're here by yourself on business, why not book a room with a plush, king-sized bed so you can stretch out and relax?"
Pros:
- Very clean, spacious, comfortable, and quiet hotel room.
- Staff very helpful and friendly. Housekeeping does an exceptional job at keeping the lobby, breakfast area, corridors, pool area, fitness center, business center, and hotel room clean.
- Very clean pool and hot tub.
- High ceiling and shower head in hotel room bathroom.
- Complimentary hot breakfast with many options. Breakfast area is well kept, even with a lot of guests.
- Located close to I-465.
- Complimentary guest washer and dryer (an unheard of pleasant surprise to me even though I did not use the laundry facility -- located by ice and soda machines).
Cons:
- Hotel room’s thick end cap decor curtains are fixed towards the right and left sides of window so could not move to keep out most of the outdoor light from the well lit parking lot and early morning sunrise. Please note hotel room also has a white curtain that is closer to the window which did cover the whole window for privacy but was sheer so some light still came into the room with all the hotel room lights off.
- For all of the amenities this hotel has to offer I would of liked a mini refrigerator in my room. From http://hamptoninn.hilton.com room pictures it looks like the hotel suites have refrigerators, but not regular guest rooms.
Overall, a great hotel in Indy and one of the cleanest hotels I have stayed at. | 5 | null |
OK for inexpensive downtown Manhattan stay.
Pluses:
Location is just great. Downtown near Soho - lots to see, lots to do. Easy access to the subway.
We very much enjoyed the room service. Breakfast was great, pizza was great. Not too expensive. Very quick and prompt service - always a hello on the way in or out. Maid service was very good.
Good quality television. We brought a movie player and hooked it up with no problem to a spare HDMI port.
Minuses:
Air conditioning quit on us at midnight one night. They did fix it right away, but while in the lobby we heard of another unit failing the same way so it might be time for them to look into a mass replacement. The A/C in the rooms is very loud, bring earplugs or you'll likely not sleep much.
Shower was difficult to use. Turn the knob one way you get lukewarm water, the other way scalding hot. No cold showers on a hot day!
There are only two computers available in the lobby, so best bring your own if you plan to do any work. They are fairly well secured, so you'll not get access to install anything, though my Citrix connection did work.
TV channel selection a little weak.
Overall:
A good enough stay for a less expensive choice in Manhattan. Without earplugs, you will suffer though. | 4 | null |
Great downtown location
My husband and I stayed at the Biltmore last week for a night so we could visit with family who live downtown Los Angeles. The location was excellent because we could walk to many restaurants. We felt safe walking around the area because it was very busy. The lobby of the hotel is very attractive. The hotel room itself was a bit strangely decorated- it was comfortable but seemed to be missing a piece of furniture such as a couch. There was a lot of empty space. We got breakfast included with our room (perhaps an AARP benefit?) so I think it was a value overall for the money. | 3 | null |
Great hotel..Outstanding Service
The perfect stay, rooms were great, grounds beautiful and the employees outstanding. This hotel was spotless, the workers friendly helpful and Professional. I have to point out one in particular...T/C this lady has found her niche and The Hilton hopefully has big plans for her. We had 4 rooms, ten people and everyone raved about her. She completed a perfect experience. | 5 | null |
Poor Air Quality in the Rooms
I stayed at the O because I was attending a conference at LA Live and didn't book the JW Marriott in time. I really had no trouble with the hotel or the staff. However, when I checked in to the room there was a really distinct and weird smell. A couple of other people at the conference mentioned the same issue.
After a few days of sleeping in that room, I now have a weird chest cold that is reminiscent of when I stayed in a room with a mold problem in Mexico after the hurricane.
The room is also incredibly dark (very poor lighting) and if you try to open the drapes, you'll see that you look out into basically an elevator shaft.
They definitely have something going on with the air quality. | 1 | null |
VERY Rude Staff & Unreliable Shuttle Service
I'm not sure about all the other good reviews written about this hotel/motel (probably written by the hotel staff themselves). I stayed at hotel for a month. It was fine for the most part EXCEPT:
1) A VERY rude female staff member (female in her llate 20s or early 30s) who work at the front desk (All other front desk staff are fine). See below.
2) Unreliable shuttle service. It is late 8 times out 10 with NO APOLOGY whatsoever. Most of the times are at least 15-20 minutes late. One time I missed my flight because the shuttle was 45 minutes late. Not to mentioned I had reserved for the pick-up well in advance. Again, no apology from the hotel front desk at all. When I called front desk to ensure driver was on the way, I was told by the same female front desk member that I was not the only guest who needed the shuttle service and she proceeded to hang up the phone on me. This had happened on several occassions. UNBELIEVABLE! Honestly, she was the most UNPROFESSIONAL hotel personnel I have ever encountered and I travel every week so I have stayed at many different hotels.
3) Rooms are starting to fall apart. For the month I have stayed there in different rooms, I have seen ants in the bathroom, sticky substance all over the work desk in the room, lights that did not work or have fallen off the wall, toilet rim, bathub floor, refrigerator with stains.
I worked at Houston for another 6 months and would have continued to stay in this hotel for those 6 months. However, due to the extreme unrprofessionalism and rudeness of the female staff mentioned above on more than one occassion (P.S. I have also heard the same thing spoken about this female staff from other hotel guests and the hotel's own drivers), I cancelled all my reservations at this hotel. This hotel lost 6 months' worth of my business. | 2 | null |
Pros/Cons and a disappointing mgmt
Spent 2 nights around independence day at the W New York. It was my third stay at this hotel - I know what to expect. But this time, it was quite disappointing.
Arrived at the hotel at round about 5pm. I already saw in my SPG profile that my cozy room booking (flexible rate) was upgraded to a studio suite or something (as being SPG Platinum member). So, I was quite happy that I received my first suite upgrade at this hotel.
Arrived at the hotel and tried to check-in. Nevertheless, my suite was not ready so far (5pm!). W asked whether we were able to wait for 30 Mins until it was ready. We accepted and had a short walk to Bloomingdales.
Coming back after 1h of walking, the suite was still not ready. Then, they offered a fantastic suite without view on 6th floor. We accepted this one. Found this quite odd.
I had to ask for my platinum benefits, esp. the breakfast. But it seems that they didn't expect that somebody is requesting breakfast. Gave me a small card I should present at the W cafe in the morning.
The room was quite nice. Small living room and a more or less bedroom. I still enjoy the type of design. Moreover, the living room is very enjoyable. Breakfast is served in the restaurant or a grab-and-go breakfast at the living room (which I took as being platinum). The choice and quality of the continental breakfast was okay.
Anyway, we had a great independence day evening and day after this in NY. After our last and great dinner in NY, we came back to our suite at the W quite late. Opened our room and a nice huge cockroach made its way through our living room. My partner was really scared in this moment - and in just this short period of time, a W housekeeping boy crossed our room. It seems that he was not really impressed of this and called someone from the maintenance who killed the bug 5 mins later. Then the overall "perfect management" of the W starts:
Kick-off: Bug was killed
5 Mins later: Front desk called - truly apologize (never happend in this hotel so far ;) ). Will make a short note at the management office
10 Mins later: Management called - asked whether the bug was killed and offered a bottle of champagne. He ordered this immediately for our room
2 hours later: I put my do not disturb sign on the door (so no champange anymore / at this time, it was 2am!!)
8am in the morning: Management called again and woke me up. Offered me free breakfast at the restaurant. Denied because I already choose the platinum breakfast. Then, additional SPG points were offered as being SPG plat - no credit on my account so far (very poor!!!)
9am: Housekeeping called and asked if the bug was already killed (would I stay in the room with the bug?!?!)
11am: Check out - no question if we enjoyed our stay there. Just thank you and good-bye.
The Acura service to the W Downtown worked quite well. But we had to block the time for this 24h in advance.
Overall, this was my last stay at the W New York. Think that just the W Union Square and the W Downtown are really good choices for an upcoming stay in NY. It was a really disappointing stay... | 2 | null |
NEEDS MANAGEMENT AND A MAKEOVER
large hotel with a decent location that allows you to walk museums and into the heard of downtown philadelphia. here are the problems to consider.
1. managment allows large groups to run wild. when reported to the front desk the reply was that this was a large group hotel and to be expected. this is NOT what i as a guest expect. i expect the ftont desk to take action and for management to have a policy in place to address such issues.
2. to compound the problem of large groups taking over the hotel, the walls are VERY THIN. if you like to join the party next door, this hotel is FOR YOU.
3. there is no upkeep of the hotel. hallways are dirty and not vacuumed. room carpeting is dirty. i would advice to walk with your socks on.inside windows are dirty.
4. sheets dont fit the bed. cant fault the maids for NOT making the bed when the sheets dont fit.
in short, unless you have no choice stay somewhere else. you will be more comfortable at another property. | 2 | null |
Surprised and Disappointed
Usually I find Homewood Suites to be the best value and stay for the price in the Hilton chain. However, my opinion of this brand has been seriously eroded thanks to this property. Stayed for three nights but treated by the front desk as a stranger with each nightly entrance.
First night, a huge cockroach crawled out of the tub and startled me in the middle of the night. I understand this can happen anywhere (although its a first for a Hilton hotel and I stay at 60+ per year, including many on the equator) especially in the American southwest, but this 'encounter' created suspicions about cleanliness levels. There was also no evening 'reception' in the lobby while there...perhaps the staff was on 'holiday' along with the pest sprayers. The property is hard to find from the highway and difficult without GPS or a good map...perhaps they are keeping the place a secret until they lose their affiliation. | 3 | null |
Very Friendly Staff, Great Times
My wife and I love to stay here when we come to Indianapolis. The staff is always friendly and always looking for ways to assist. The location could not be better for any downtown events. This is also the hotel to stay at if you want to do any celebrity watching. Almost every time we have stayed here we have spotted celebrity athletes, comedians, and broadcasters. The basic rooms are not spacious but they are adequate. The bathrooms are large and have a large bathtub and TV mounted. The Conrad also has some of the best bedding of any hotel chain I have stayed at. You can do better on price but not on service or amenities. | 5 | null |
Wait a while
Very friendly helpful staff, but that is about the best of it.
Stayed here for a convention at the LACC. Neighborhood is scary, and I don't scare easily,
Bathrooms are horrible, except great water pressure. Beds are so-so. Decor in public spaces is nice. Hotel is going through a re-branding so some things may get better after the change in brands. You cannot however change location, and for me that was the worst of it. Don't go and walk around to far at night. | 2 | null |
Scalding water temp... but it's perfect if you don't need the shower!
Some of the nicest staff of any hotel, reasonably priced, room was clean, huge flat screen TV, nice view of the city, but one significant negative overshadowed all the positives; the shower temperature ranged from hot to scalding. Even with the combined hot/cold shower knob turned all the way to the cold setting the water unbearably hot. This was a significant safety problem. I had a very early morning meeting and was probably one of the first up the morning of 06/11/12 to use the shower. Initially the water temp was fine but quickly rose to the point of being unbearable. Thinking that I had misadjusted the setting, and with soap in my eyes, I turned the knob in the opposite direction and was literally cooked in scalding water. I spent the next 20 minutes, without success, trying to set the temperature to a tolerable level. I called the front desk and complained and was surprised to learn this happens periodically. I rinsed off the soap in the sink which didn't have the same problem and rushed to my meeting. When I returned in the afternoon I spent more time trying to get the shower to provide anything other than burning hot water- no luck. Went down stairs and asked to speak with the hotel GM who apparently didn't have time to speak with me. He sent a sales mgr and the maintenance mgr who were both very kind. It was clear that hot water builds up (in the boiler?) to the point that maintenance has to release pressure hot water pressure during the night to keep from cooking the guest in the morning. The maintenance mgr sent a plumber up to my room and both he and the plumber worked for almost an hour adjusting the hot/cold missing level. They declared victory and apologized for the inconvenience. When they departed I turned on the shower and it was comfortable but within three minutes the temperature was back to intolerable. I spent another 20 minutes letting it run on the coolest possible setting, but as before, it was too hot to enter. This is a serious safety issue, which the GM is apparently aware of, that needs immediate attention. | 2 | null |
Fortunately, it was a brief stay
We stayed here for a company event, fortunately it was brief - rooms are small, small, we were on the 5th floor - very noisy, no view. Left room late morning for brunch etc, for some reason room was not cleaned all day and we were tired, we just called down for clean towels. Housekeeping was very apologetic however.
Valet parking/bell staff were nice but be prepared- expensive - that is SF. Front desk was swell too, but between the tiny room (I've stayed at other downtown SF hotels before and trust me, these are NY City small - barely any room between walls and bed), the lack of timing on housekeeping side, along with noise and parking costs - you can do better elsewhere. | 2 | null |
If staying here for a conference...
I booked this hotel via the "mystery" deal on Expedia for a stay during a conference at the convention center. I was pleasantly surprised when I checked in. The room had lush carpeting, a great view and location, and trendy and comfortable furniture. There was a huge mini bar (I've never seen so much alcohol in a hotel fridge), a well stocked snack bar, and "interesting" items for purchase, like a intimacy kit! (massage oil, shimmering powder, etc.) This really reflects the fun party vibe that this hotel is going for. Even though I was there for a conference, I appreciated the trendy nature of the hotel and thought the party-oriented youth checking in on the weekend were humorous. I had to take one star off for the noise level though. Wednesday and Thursday nights were fine, but the bar in the hotel was hopping Friday and Saturday night, and you can certainly hear the bass up on the 6th floor. It kept me up on Friday, but I was so tired on Saturday it didn't disturb my sleep. Perhaps try to get a higher floor if you're a light sleeper? Highly recommended for its location, and fun level, even if you aren't in town to party! | 4 | null |
Love, Love, Love this hotel!!!!
What an absolutely beautiful hotel. We were in town for a meeting at the convention center (west side), which is about a 15 minute or less cab ride from the hotel.
We first encountered Ashley at the check in desk. When I checked in, she was very excited because as an American Express Platinum card holder we are immediately upgraded rooms if rooms are available. One such gorgeous room was available. I was in room 3019 and the room was unbelievable! Ashley said it was a beautiful room and she was right!
I had a walk in closet.. Let me repeat, in a beautiful hotel, I had a walk in closet! This is my first time staying at a Ritz but that blew me away. Such a little thing, but then I turned around and walked in to my humongous bathroom as well. Big tub (I don't ever use them) but I also had a very nice stand up shower.
The bed, Oh! the bed. It was probably the best night's sleep I've had in two years. After very long days of meetings, it was nice to be able to come back to a comfortable bed, with comfortable pillows. It doesn't happen often nowdays in hotels, but it was just such a nice feeling to know I'd get a great night's sleep.
I've mentioned several times throughout my posts that I'm on Weight Watchers, the team in their room service department worked with me each day for breakfast to keep it light and healthy. They were incredibly accommodating and were just super! Make sure to get their fresh berries in the morning, what a compliment to anything on their breakfast menu.
It was also very cool that my room had a dvd player in it. Not every room did, as my Dad nor my brother had one, but what a neat feature to add to the rooms!
I did get to work out down in the gym one of the nights. Although I'm not a fan of the life cycle equipment, it fit the bill for the 45 minutes I needed to do on the elipitcal. The do offer cold towels that have peppermint oil or mist on them. They were heavenly after a hard workout.
Did I mention this hotel is on top of a shopping center?! I'm a woman who loves to shop, plenty of shops outside of these (massive Anthropology store is down the street, it's the only thing I wished had been in my building. Ask for Kathy if you hit up that store, she was wonderful). But the ladies in Eileen Fisher were marvelous and incredibly helpful. I had such a wonderful stay it would probably be part of why I'd want to go back!!
Thank you to the team at the Ritz if you ever read these, everything - I mean everything is just marvelous at your hotel. The only thing I wish I'd done is see if I could buy my pillow from my room!
I'd suggest anyone who is looking for somewhere to stay that is looking for a marvelous hotel, and a wonderful experience, stop - you've found the Ritz. You needn't look any further. | 5 | null |
Good service, great location
Second stay here, service & furnishings are consistent with HGI properties (although rooms are a bit on the small side which is typical of city hotels.) Breakfast was good, staff was friendly and helpful; and the location is perfect - across the street from Metro station, a few safe & scenic blocks from White House, Washington Monument & National Mall. CVS is down the block, good for bottled water & snacks. Will likely stay here again if they continue to offer the low weekend rates. | 4 | null |
Nicest owner I have met.
We stayed here for our sons graduation. Convenient to Lackland. We arrived around midnight after a late flight from California. No rental cars were available so we had to taxi here. Asked Sonny the owner if there was anywhere we could walk to get something to eat. He said nothing was close that would be open. He then preceded to go in and get us a whole chicken and some rolls. Who does that? He even offered us his car to use the next day. No it is not a Marriott, older rooms but the staff is wonderful. | 3 | null |
Location good but noisy and expensive
The location is very central-across the road from the Empire State Building.The rooms are very small with little storage space,I slept very badly as work was going on all night on a neighbouring building in 35th Street.
There is a very small entrance and check in,with very little service offered to guests,The expectation is that the adjoining Starbucks is used-who want to spend a holiday there?It was also very expensive-working out with taxes at over $400 a night ,and you get very little for that.
Location ,as I have said,is good but remember the downside-constant noise and traffic.I am certain there has to be better value than this in Central Manhattan. | 2 | null |
smelly dirty room
there are really no positives about this hotel except it was cheap.
LOCATION: the hotel is right off the highway which is nice however its about 15 minutes to downtown Austin and 10 minutes to the University so naming the hotel Austin/University/Downtown is a bit of a farse.
ROOM: the room smelled and felt damp, though I was on the top floor. the seat at the desk had poopstains. the bathroom was small. but the wifi was fast so one positive.
i would give this hotel 1 star however because of the good service from the desk guy as well as cheap prices, I give this hotel 2 stars. this was my first and more than likely my last Super 8 experience. | 2 | null |
Downtown Memphis Charm
We were in town for a concert and choose to stay at the Peabody. I've been to Memphis numerous times. It's like a second home to me. So, I am ashamed to say this was my first time visiting the Peabody. It is an older hotel, which means smaller rooms. Personally, I was pleased with the room size. However, the bathroom was tiny, but beautiful! Overall, the hotel is well maintained and full of charm. I did not see the duck march, but the ducks were swimming in the lobby fountain when I arrived. Soo cute!
Speaking of the lobby, it was incredibly packed on a weeknight. There was nowhere to sit and a fight to place an order. There is another bar nearby in the building called Corner Bar. It had great happy hour specials and was relatively empty. We bought drinks there, and then went back to the lobby to people watch. So, stop by Corner Bar for happy hour if the lobby is packed.
We choose the perfect location. The Peabody was in walking distance to the FedEx Forum (our concert venue) and Rendezvous (a must-go, great BBQ spot). It was nice not to deal with parking. Overall, it was an excellent stay! | 4 | null |
Very Enjoyable
We stayed for a weekend and had a great time. Being very familiar with La Jolla and the golden triangle, this location worked well and the price was very reasonable. The included breakfast buffet was among the best we've had and I made sure to tip those guys each day, because the personal attention the servers gave us was worth it. The front desk personnel were very good, especially John. Always greeted us whether coming or going and they were making sure everything was good during our stay. We had a room with 2 queens and it was a good size, similar to just about every hotel we've stayed. But if I could change anything, it would be to have the room be a little larger. When we checked out, we looked at a suite and that had more room so I'll be sure to get that next time when we come back in a month. | 5 | null |
Wyndham Hotel Riverwalk, Jacksonville Florida
I don’t know where to start. the air conditioning leaked all over the rug, the closet doors broke and among other things we almost missed our flight home because the wake up call we asked for never came. | 1 | null |
Good location, but not the cleanest
Great location, but if you plan on spending any time in your room (even if it's just in the evening before bed) I would not recommend staying at this hotel.
The wifi was horrible. Checking email or researching local attractions was next to impossible.
Several of our bathroom towels were stained. The bed did not have fitted sheets, leaving us exposed to the mattress. Also, the sheets and blanket had a rubbery quality to them.
The bathtub has jets, but unfortunately they didn't work.
The television did not have any movie channels or the option for Pay-Per-View.
The front desk staff was snotty, as well as the breakfast staff. And the vending machine closest to our floor was broken.
The maintenance man who fixed our television was nice though and the room was quiet. | 2 | null |
Horrible experience
We stayed at the Sheraton in September and it was an awful experience. The room was dingy it was basically a board room with a mattress in the floor that was really uncomfortable. It looked nothing like what they portray on the website. I would much rather stay farther away and have to walk to the sporting events or inner harbor. Steer clear of this place stay at the black olive inn, the Monaco or the brookshire suites. | 1 | null |
A long review, but will clearly illustrate why this place is so terrible
I travel to Denver all the time and have stayed at 2 other Homestead Suites in the area (Cherry Creek and Tech Center South). While nothing fancy, at least they were clean and safe with the items they state they provide (i.e., basic cookware, microwave). So I thought it would be great to stay at this particular one with the Light Rail Station (Bellevue) directly in front for my Broncos games, going downtown, etc. Seemed like a good plan and I got a great rate as a government employee despite it being a vacation trip. I booked a handicap accessible room through the Extended Stay website.
Pros: The location was great for the Light Rail and super easy on-easy off to I-25 and very close to I-225.
Cons: Everything else.
Gratefully, I am a little neurotic on cleanliness so I had Lysol wipes and always sleep on TOP of the bed after laying my own bedsheet down and then use my own sleeping bag, pillows and camp towels no matter where I am staying - could be a Hilton - they have problems too, but nothing like this place. This place is what Dateline and 20/20 specials are made of.
I was also going to be going camping for a couple of days during the trip so I had the cooking/eating things for that portion of the trip I needed with me too. Let me clearly, clearly, clearly state that if I had not brought Lysol wipes, my own linens and the camping supplies that I would have been up the creek big time. Thankfully I drove from Central New York and had plenty of room to bring these items.
Where should I start? Oh, let me state that I'm an above knee amputee. I'm active and able to go camping and all, but need to use a wheelchair at times and nothing is easy or convenient, not to mention it takes me much longer to accomplish tasks because of my disability. Not complaining - just the way it is. That may make the reader appreciate this review a little more as to staff quality.
1. The first room I was put in had a broken refrigerator. Good thing I went to get a yogurt a couple hours after arrival otherwise the $65 I spent for perishables would have been out the door. To remedy this I had to move my refrigerator items to a room a couple doors down since it was late. I was given keys to the second room so I could go get things if needed. OK, at least my groceries are good and we'll handle it in full in the morning - seemed reasonable enough. The next day I asked to have the refrigerator replaced since I had already settled in and unpacked for a 10 day stay. Nope - they wouldn't move the refrigerator even though it was only a couple of rooms away. THEY MADE A DISABLED WOMAN IN A WHEELCHAIR MOVE TO A DIFFERENT ROOM RATHER THAN MOVE THE REFRIGERATOR. THEY CHOSE TO INCONVENIENCE A GUEST RATHER THAN REMEDY THE PROBLEM PROPERLY. The maintenance guy helped me move my things, but I had already been settled in and he certainly wasn't going to settle my things back in, just dump them in the room. So there was a good 3 hours blown after a nearly 1800 mile drive in the days prior. I physically needed to rest, but instead got to re-settle my room again. I find it hard to believe that of all the properties owned by Extended Stay that none of them had a refrigerator dolly to move it. I'd think each property would have one.
2. Lamp shades in room I ultimately was in were in deplorable shape. Deformed, cracks on the inner portion, dirty. Just awful. Replaced about 3 days before I left.
3. No cookware/cookware utensils whatsoever - again, thank God I was camping and had the items I needed anyway. I wasn't expecting much - maybe a 3 qt. pot and a 10" frypan, a spatula and maybe a can opener.
3. No microwave whatsoever - I essentially demanded a staff member to go find one and bring it to me. No joke - it took him 30 minutes looking through empty rooms before he found one.
4. Rooms are supposed to have full table setting and utensils for 2 people. I had 2 cups, 1 plate, 1 steak knife and a spoon. That's it - again, good thing I was camping and had my mess kit to use.
5. No dishrack whatsoever - I suppose that doesn't matter if you're not giving someone tableware.
6. Towel rack was literally hanging off the right side of the wall as if someone had been hanging on it. While the maintenance guy was moving my things I had him fix this. The kitchen light had 1 of the 2 lights burned out - he replaced those too. As a tradesman's daughter there was no freaking way he was leaving until I had everything I identified repaired.
7. I have NEVER, EVER purchased a mop as a souvenir for a trip. Based on everything else I was experiencing I didn't feel too good about the floor. I also swung by the dollar store for some toilet bowl cleaner and toilet brush. Based on what I was discovering I had no faith whatsoever in their housekeeping staff.
8. I went to the lobby to ask for something and some woman was sloppily eating crackers and crumbs were everywhere. I made a comment and was told she's there all the time. I got what I needed, but went back for some quarters for laundry about 2 hours later - think anyone had cleaned up the crumbs all over the chair and floor? Nope.
9. While I realize that these types of places may have people staying there for several weeks, it appeared that this was being used as social services transitional housing from what I could tell. How could I tell you ask? I'm a licensed master social worker so it was a pretty easy call to make. These were not people temporarily staying while relocating to another place - some had been there for months and months, like the woman with all the crumbs. I can't begin to tell you how many beer bottles I found near my Jeep in the parking lot. Thank God it wasn't vandalized or damaged during my stay. I know people need assistance and a place to stay at times, but it seems the trend all over the country is to set people up in hotels for extended periods of time. I'm not happy with that as a taxpayer. I'm inclined to think that this was the reason most of the things that should have been in there (i.e., microwave, cookware, dishrack) were not. When leaving many of these "guests" take things with them, something confirmed by the hotel manager I had a very lengthy talk with.
I took pictures of all the problems I described above with my iPod Touch and showed it to the manager. He clearly stated there was no reason my room should have been like that and apologized. Being an assertive person by nature of my profession, I told him I wanted to be considerably compensated for this nightmare, especially as a disabled guest who was highly inconvenienced - I was given 3 free nights. I tactfully did this by having him go into a side room to talk and clearly told him that if there was a decent housekeeping staff there that these would not likely have developed into problems. If I were a housekeeper and saw a rack CLEARLY hanging off a wall I'd let the maintenance person or manager know about it so it could be repaired - how hard is that?!?! I'd say that if good housekeepers were working there that about 85% of my concerns wouldn't have even existed since they could have been addressed as the problems arose.
Why didn't I leave, you ask? Tempted, to be sure. Well, after I addressed everything quite tactfully, yet assertively, with the manager my stay was a decent enough one. I told the manager I didn't want any housekeeping in my room since they don't do their work anyway. I had already cleaned the room to my cleanliness standards. So since I had the maintenance guy do all the repair work my room needed and cleaned it on my own I then felt the room met basic standards. But should anyone have to go through all of this?
I kid you not when I tell you that this experience was a very significant one in my decision to purchase a brand new small travel trailer to use for my trips rather than risk staying at a place like this. At least I know the housekeeping staff working in my travel trailer. Dateline and 20/20 don't do expose specials based on a single bad hotel. This place is the poster child for those specials. | 1 | null |
VERY much in need of an update
The staff was really nice and accommodating here, but MAN, this place needs an upgrade. The lobby sofas, walls, wallpaper, etc were stained, dinged, and dirty. The bed was extremely comfortable, the bathroom felt like a bathroom in a low-rent motel. There were never enough towels, and those that existed were rough and sparse (and ironically there were not enough of them). I stayed here for work, and save the very friendly staff I wouldn't stay here if I were paying. It isn't that good of a value -- you can stay in a boutique hotel for about the same price. | 3 | null |
nice room, hotel staff just ok, restaurant terrible
We chose this hotel based on the comments here. The room was clean and nice. The bathroom clean, however they use those plastic curtains for the bathtub/shower and they always make me feel a bit gross. I like more it the glass is used.
The cleaning staff is very very nice.
Internet connection worked fine. Vending machines outside so if you forget to buy water you can get one outside your room for 1$
The reception staff leaves a lot to wish for. Most of them are just ok. Nothing special. There's one woman (Asian look, dont know where she's from) who's very rude. She makes you feel like she's doing you a favour being there.
The restaurant in that hotel is just terrible. The first day we went for breakfast there. I took continental and I got a bun and a cup of tea. My husband took egg, sausage and toast with coffee. We paid more than 30$ for it!!! We put on the table 40$ and waited for 15min for the change! Once they realize we are not leaving without our 10$ they brought the change. After this we didn't even think of leaving the tip.
Additionally, we were served like: eat and get out. To make it clear it's a Japanese restaurant so the staff is Japanese (at I assume so). Except us there were few Asian families. They were served and left in peace to eat. We were served and once one of us finished (me that one small bun) they took away from me the plate, than the cup were I had tea - all made us feel like "just eat, get out and leave a big tip"...
If not the woman at the reception desk and the restaurant the hotel would be much nicer. | 3 | null |
Busy, Busy, Busy
The 1300 room Milford is undergoing reconstruction, and the entry lobby and restaurant is still to be finished. Refurbished rooms are smallish but fine in modern Ikea-style. Prices are great for the location, but because of the standby entry and lobby for checking in and out is overloaded with people everywhere. Large tour groups from Europe and airline personnel keep this place hopping. This is compounded with checkin supposedly not until 4pm; and checkout at noon.This means that half the people are hanging around waiting to check-in and the other half are people having checked out, but no place to go while waiting for transportation to the airport. Luggage has to be checked with the porters or is left everywhere for people to trip over.
The air conditioners are a bit too loud to get a truly restful sleep. Elevators are new with security considerations and take some getting used to; often times overloaded. Dont get me wrong, I think this will become a fine hotel for the average traveller when all is completed. It is located right between Times Square and Hell's Kitchen, so how can it miss?!
Another disappointment is no free internet; but go down the street to a Starbucks or to Junior's for free wireless.. | 3 | null |
deceiving computer pictures
prev. stay md me book for gransons family. no area to eat in and they had already ckd out to go to zoo. stated must hv remodeled one rm for computer pictures. reg rm was nothing like it . big disappointment. will nvr recommend again | 2 | null |
5 STARS!!!
Access was easy, valet was convenient, personnel quick to assist, front desk and other staff very pleasant and accomodating. Centrally located. Very clean. Rooms were effecient, quiet and cozy. Service from all was individualized and made to feel like a special part of the family. Restaurant was more than expected and quick. In room spa was perfect. We really enjoyed our stay! | 5 | null |
Women's longish weekend - Sept 27 to Oct 1, 2012
The 4 of us took 2 rooms with deal on king-sized beds. Heard occasional sirens when awake, not much when sleeping and we didn't need to ask for ear plugs. All of the staff were so helpful and pleasant to deal with from check-in to check-out. Shout out to Andy for all of his help! The included breakfast had a lot of variety and they changed up the hot items each day. Can't comment on the pool or spa as never had time to try it. Centrally located near many great restaurants and shopping. Walking distance to Navy Pier, Magnificent Mile, Millenium Park, House of Blues, Willis Tower. On subway line to U.S. Cellular Field for White Sox games. The central location can't be beaten and I don't really have anything for "what I liked least".
I'd stay there again, in a heartbeat! | 5 | null |
Disappointing for a Fairmont
We stayed here for three nights in early July. We've stayed at Fairmonts in several different cities which is why we chose this hotel, but felt it was below the usual Fairmont standard. The lobby and common areas definitely have that old hotel glamour, but can't say the same for the rooms. Supposedly the bed was supposed to be a queen, but if so that's the smallest queen size bed I've ever seen. Where I come from it's called a double. When we went to get into it (having arrived quite late) we found the sheets were dirty - they had scaly residue on them that came off on our hands. We called down to the front desk and were told that there were no other rooms available so they would send someone from housekeeping to change the sheets. After ten minutes and no sign of anyone from housekeeping (it was midnight) we called down and another person told us that housekeeping was closed and they'd found us another room so we moved. Second room had clean sheets at least, but was even tinier than the first. Water pressure in the shower was a trickle. First room had a view of industrial fans, second of other windows. We booked it online through a discount website so maybe they reserve their poorest rooms for those bookings. I wouldn't stay in that particular Fairmont again. | 2 | null |
Disappointing, bugs
I stayed for 5 bites with my daughter while she was moving to NY for college. Location is great for Columbia students....but.....wait for it - but bed bugs!! Stolen bag!! Poor, canned responses from staff....no help for the very real problems that we experienced. Ahhhhh. | 1 | null |
Cozy but clean
Can't beat the location -- just off Times Sq and a couple blocks from all the Broadway theaters (W. 47th btwn 6th & 7th). Clean, small rooms (had a Queen room ... Had to turn sideways to get around bed -- no sitting chair just a small nightstand/desk and desk chair leaving the bed the only place to sit). Small bathroom with pedestal sink, rectangular shower ... All clean (new mattress, no bed bugs) just small quarters (had to put open umbrella in shower to dry out because wouldn't fit in room). Free wi-fi in lobby ($9.95 in room). Elevator /lift was small too (4 ppl max if each has a bag). Tall/big guys (like my 6'5" boyfriend) might feel cramped/claustrophobic but it's NYC and for the location, size was the trade off ... Got a good deal online (apprx 229/night). Valet Parking garage is right next door ... Cost is $35/night (w/hotel stamp) ... No in/out privilege. If you're on the run w/a packed schedule like we were its ideal. 3-5 blocks to our show theaters, 2 blocks to my favorite Times Sq Bar (O'Lunney's on W.45th btwn 6th & 7th), 1 block from Times Sq/TKTS). Ladies: probably not ideal if you're planning on doing a lot of shopping --- due to space. | 3 | null |
Great service.
We stayed here Wednesday, March 14th - Friday, March 16th. This was during Texas Spring Break. We booked our room on Hotwire.
For whatever reason, via Hotwire I could not select room type. There were 2 adults & (1) 5 year old in our party. We were booked in a king size room. Since they were sold out, we had to make due. Holiday Inn only has 4 roll aways & they were all in use. However, Robert at the front desk, did contact other hotels in area to location us one, but was unsuccessful.
Every staff member that we encountered was very friendly & helpful. Robert was were friendly & as helpful as he could be with the roll away situation. He greeted each person coming & going the front desk area.
We did use the indoor pool & hot tub. They said the pool was heated ; I thought it was cold, but the kids didn't mind at all. The hot tub was nice.
Our shower had poor poor water pressure. Our a/c the first night, I thought it wasn't working, because we were hot. But would wake up cold, then hot, then cold???? Not sure what the deal with it was.
Overall we were pleased with this hotel. Great proximity to Sea World. Friendly staff. Typical free breakfast fare. Nice restaurants around to eat. | 4 | null |
1st Time in NY and Waldorf
My partner surprised me for my 40th a trip to NY staying at the world famous Waldorf.
My first impressions of the hotel was very good and i was very excited, this didnt last long.The staff in the Peacock bar seemed to look down their noses at us, and were quite short and sharp when seating us, not making us feel welcome.
I awoke early on our first morning ( time difference i supposed) and when i read that the hotel had 24hr room service i thought i would treat myslef to a pot of tea.
Who would think that a top Hotel in one of the worlds best cities, could not / would not even provided a pot of tea for it's guest.Our room was comfortable, but old fashioned with wall paper coming of in the bathroom.
However we did not let this spoil our stay and NY and my whole surprise was great, just wouldnt visit the Waldorf again, it seemed that if the staff didnt think you were loaded then they didnt have much time for you. | 3 | null |
Stay Away...Not worth the $...Please read the entire review..
When we first pulled in, we noticed simple things wrong like the lights around the trees. It seems very minor, but as you drive in at night you see several burnt out lights and wonder, if the little things are not addressed how are the larger issues are addressed?
When we went to check in, we found that our room was given away. We reserved a room with two queen beds. All you had left was a king with a pull out bed. We were upgraded to an executive suite; we thought that would be nice until we spent a week in it. The upgrade did NOT compensate for the lack of two beds. Just ask the two people who had to sleep on a very uncomfortable three inch mattress for a week.
The fan in the bathroom did not work.
Lawn and maintenance equipment starting prior to 8:00am
As I stated earlier, my party was upgraded to an executive suite. At first we thought all of our expectations would have been exceeded. After all, these are executive suites.
After getting settled into our room we notice that the garbage is still full of trash and half empty wine bottles. We can chalk this up to a simple mistake. As we pull back the sheets on the master bed, we find pens in the bed. Now we are wondering, were the sheets ever changed? Not knowing is the worst. Throughout the week noticed that the floors, bathroom, and tub were not being cleaned on a daily basis. The floors have NOT been cleaned in quite some time. Our socks would almost be black after walking around for less than an hour. There was a carpet in the room that had NEVER been cleaned. The carpet is full of old hair, dirt, and nail clippings. I know that the carpets have NOT been cleaned because when I asked the maid service if they carry vacuums, they said NO! As I looked at the carts throughout the week, sure enough…NO vacuums! This was very disgusting!!!
Each night, we would put about 3-4 inches of water in the tub, to wash our feet. The following night, I would have to rinse out the tub from the night before. The little bit of sand from the night before was still in the tub.
There was black hair and something green on the back of the bathroom door when we got there, and it was still there when we left.
The fan in the bathroom did not work. As you showered, and the steam was created you could see yellow drops being created on the ceiling just outside the shower door. It was broke when we got there; it was broke when we left.
Two of the four drawers under the TV could not be opened.
The maid service was less than consistent. There were days that our garbage was not emptied, our towels were not changed, and coffee filters were not replenished.
You may ask, why this was not reported on a daily basis? It was simple, if this is how you treat your executive suites, it must be as good as you get. We chalked the week up to a ad experience and we learned our lesson when it comes to your resort.
I was actually happy my week was over and I was able to check out.
We ordered two orders of chips and salsa. It took 45 minutes to get the food. We tipped the delivery guy, and then found out during check out; gratuity was added to the bill.
The overall stay did NOT come anywhere near meeting my expectations. To end the week, I shared everything in this survey with the Julie, (the lady checking me out). She was very disappointed in what I had shared with her. She gave me the name of Marco Menzhawsen, and guaranteed me that he would be calling the day I checked out, to discuss all the issues I experienced. I never did receive a call..After the week I had, that is not a big surprise. | 1 | null |
Superb Michigan Avenue choice
The Affinia is a wonderfully located hotel, less than 1 block east of north Michigan Avenue. The lobby is minimalist, but this isn't a problem if you don't like hanging out in lobbies. I don't. The staff couldn't have been friendlier. Very pleasant dealings with all of them. C-House is a great in-house restaurant, and I highly recommend it when dining in the neighborhood. The ground floor lounge area is especially appealing. Our room on the 23rd floor was in great shape, and quiet. Wonderful view of the Hancock Tower. This is becoming my favorite downtown hotel. | 4 | null |
Unpleasantly surprised
I am usually a big fan of Hampton Inn; however, this was very disappointing. We stayed for one night and found 3 cockroches in our room. The room was also very noisy. There were children running through the hallways all night long and the poor sound insulation made it sound like they were in the room with us. I went to breakfast in the morning and it was horrible. The "hot breakfast" is a selection of microwaveable egg and pancake packets. It was 9:50 when I arrived and they had most of the breakfast cleared away already. Overall, this was an extemely disappointing experience. We will not be staying here again | 2 | null |
Excellent Business Grade Hotel
I stayed at this hotel for two nights during a business trip to San Antonio. I was very comfortable. As usual with this line of hotels, I enjoyed the "free" amenities such as breakfast, and internet. I prefer the Marriott SringHill Lines as they are always clean and modern. I enjoy the Paul Mitchell Shampoo. I appreciated that they included a real blowdryer in my room and I didn't have to use that awful wall contraption. Overall pleasant experience. | 4 | null |
Great front desk staff, horrible rooms.
I read the reviews here on TripAdvisor prior to booking a room with a Radisson email promo for 25% off and got Petite Room for a rate of $145.45 (including taxes). When I called on the arrival date the hotel couldn't find my reservation - it turned out that I had mistakenly booked the room for the previous week. I told them it was an honest mistake on my part and asked whether they can still refund my money for my mistake, she said no; however, she was able to give me a $150+ tax rate ($175.62 including taxes) for that night, and gave me an upgrade to a Lexington Suite with free breakfast. She noted that the going rate that evening was $300 a night, so it was 50% off. I was still thankful and showed up at the hotel. The lobby was very welcoming. Mariya (sp) checked me in quickly - and after hearing my story she really wanted to make sure I had a good stay - and gave me 2 drink vouchers as well.
The problem was when I walked into my room. It was a very, very old room with bubbles on the wallpaper, dented furnace, cracks on the walls, black smoke marks around the vent above and there was even a smell in the bathroom. The "suite" was a large room with one bed, one sofa, two full bathrooms and lots of space in between. It was really difficult to imagine how the hotel could charge customers $300 a night for this, even with the location? Because I had to run across town to meet a friend I had to go. Note that I paid $349 (just under $400 with taxes) at the Intercontinental on Times Square just the night before for a new room.
I didn’t have time to say anything about this until early morning at around 3:30am with Mr Martinez when I had to send my friend off. Mr Martinez noted that he does understand that the rooms are in such conditions, and renovations are coming. However, that does not help the situation at hand for my stay.
He further compared the hotel with other hotels around, and noted the hotel is definitely charging much less. Specifically, he pointed out that the Hyatt across the street was charging $600. Unfortunately, when I called the Hyatt soon after, they said the rate was $329. I can pay the $150 rate that I had, but to charge similar to a new hotel across the street for a room – this was unreasonable. Considering the fact that suites are supposed to be better than standard or deluxe rooms, I really wonder what the condition of my original room would have been.
There’s more: after I spoke with Mr Martinez I went back to the elevator and there was the smell of marijuana inside. I did note that when I checked out the next morning.
After I returned home, I filled out the survey and also send a note to the Front Desk Director, Mr Lalkaka, to which I received a response saying that because they already gave me a $150 + tax rate they aren't able to do anything else. The funny thing was that he noted that "As discussed, we have not charged you for the first night of your reservation." - yet I didn't receive any refunds. Mr. Sheneman, the General Manager also sent a note saying that ". I feel that Nancy has given you a refund on your original no-show reservation and charged you a fair amount for the room you occupied." Again, still have not seen the "refund".
I sought the help of Radisson's corporate social media team but they couldn't get the hotel to do anything else. I know they really tried.
So the 100% satisfaction guarantee that is stated on the check-in sleeve? That didn't happen when I brought that up to them.
So overall:
1. Great front desk staff as well as the Bell Staff.
2. Horrible rooms (see the photos for yourself). I'd come back after renovations are complete. Remember the Hyatt 48Lex sometimes may have the $329 rates. Weekdays it gets very expensive. So if you were to compare the two, I'd easily go with the Hyatt. | 1 | null |
Dissapointed
I give where the credit dues, clean room & great bed. However all that down to the drains, when I check out.
My credit card been overcharge, the hotel charge me 6 times, the receipt only shown 4 times.
I email the hotel, they only acknowledge 1 extra charges, oversee the other extra charge. I resend the email, after 3 days, still no reply.
I didn't expect this from reputable chains hotel. Total dissapointment.
Rather stay Residence Inn by Marriott next time, at least their services are warm, welcoming and cheerful. | 2 | null |
Good for Broadway lovers
If you're a tourist, you're gonna love this place. If you're here for business or want a discreet vacation, this is not it. Location is right in Times Square which is either a positive or negative depending on your point of view. Lots of people in Times Square means getting in and out efficiently not always easy. Elevators from ground floor take you to lobby, then another set take you to the rooms. This set-up is always somewhat annoying, esp late at night when you're exhausted. The lobby was overflowing with people on check-in without enough seats to accomodate them, which degraded the "hip" feel of a W initially (minor detail).
Rooms are W modern. Stayed in standard room which was a bit more spacious than expected for Manhattan, though my expectations were low (all standard rooms in NYC are very small). If you're spending that much time in your room on vacation in Manhattan, you're either on your honeymoon or you need a psychiatrist. There is always road and city noise of some kind pretty much anywhere desirable in Manhattan, so expect a certain background buzz especially in Times Square.
Overall, good but not great. I prefer W Union Square for a more intimate feel. Though if you're booking in Times Square, you pretty much already know what you're in for. | 4 | null |
Great Stay!
My husband and I stayed 3 nights in March at the Old Town Inn.
We chose it because of reviews we had read on Trip Advisor.
We were 100% thrilled with our decision to stay there and not unhappy
with anything there. The staff was cheerful, helpful in any way they
could be and made our stay very pleasant! The breakfast they had
was excellent and above most of the other places we had been to over the years.
A delightful surprise was that they had "real" plates and silverware, instead of
the usual flimsy foam & plastic! Coffee in lobby all day and a fire going in the fireplace, made
you feel right at home. We will stay there again when in San Diego. | 5 | null |
Rude and bed WiFi
it was not good at all. The night when I checked in the men over the counter was very rude to me, yelling on me that "Did you get a name?". I cannot believe this is how a hotel treats the customer. Then I found out the WiFi does not work at all. They only use a D-Link home router for such a big motel. If you are three rooms away from the office you will get no signal. The AC is very very loud | 1 | null |
this place is a dump
Only one ice maker for a six story building, ice cold swimming pool filthy floors, broken a/c and so on and so on... The features advertize are very misleading | 1 | null |
kind hotel employees make us feel at home
This is my family's first time come to US from China. We are amazed by this hotel's kind employees. There is a front desk receptionist especially impressed us and make us feel at home. Jon Paul helps recommend us where to eat and where to visit, book taxis, and help us found the nearest post office. He will also ask us:" How was your day today? What did we do and did we have a good time? "He is helpful, passionate and makes our stay in Houston so much easier. Because of him, I will stay in Embassy Suites Hotel again when I come to Houston next time. I will also recommend my friends and other family members come to stay here. We want to appreciate Jon Paul's help. Thank you!! | 5 | null |
Overpriced and needs some updating!
Pro's:
Beautiful grounds with lush flowers and trees. Enjoyable to walk around.
Water slides and pools are nice for families.
beds were very comfortable and plenty of pillows.
Con's:
This is not a FULL waterpark. If you have been to Kalahari resort or the like, you will feel let down.
The rooms are outdated and there was a large amount of dust in the "snack" area of the locked cabinet.
They nickle and dime you for EVERYTHING. A pepsi in the giftshop was $3.50!!!
The maids kept coming to the door at 8am!! Granted I should have remembered to put the sign out, but we were on VACATION!!!
Lots of alcohol at the pools, even the interior family pools. Seemed a little inapropriate with children. I know my children were uncomfortable.
It is TERRIBLY expensive and the $40 a DAY hotel feel is excessive, especially if you never accessed their internet OR their gym. REDICULOUS.
For the price, they should have included a small breakfast.
We paid $190 a NIGHT.......that was the Military rate, and that was not overlooking anything special and included nothing other than the 2 water slides and pools.
The TV's are small and old. For a "Grand resort" you'd think they could come out of the "80's box style.
Not very impressed, and will look for other hotels to stay at in the future. We have stayed all over the WORLD and if the place is worth the $$$ I will not complain, but I do not believe the place was worth the money. | 3 | null |
Wow!
Well, we stayed at this hotel two years ago and had a not so great experience. Well, we just got back from our second stay yesterday and what a difference!! What can I say? Friendly, clean, and so nice. I don't know what management has done but I hope they keep doing it. If you have to wait in line, you are offered a complimentary water. We drove up from Tucson to see a concert and the next morning, they asked us how the concert was. They remembered! The room smelled clean, but not like room deodorizer just clean. I can't stand it when hotels just spray a bunch of perfumy deodorizers. This room was just clean and did not smell like anything. Fantastic! The pool/whirlpool area was such a pleasure. I would stay at this hotel again in a heartbeat. Love the property and love the people... Highly recommend!! | 5 | null |
There are better hotels in NYC
Only positive was the location.
The rooms were not what we had booked. We should have had 2 rooms with 2 doubles but were given one room with a double and one room with 2 singles. When we asked staff (rude) about the booking we were told that what we book is 'a request and not guaranteed' - so they can basically stick you in any room they like regardless of what you book and PAY for.
The staff refused to deal with changing our rooms so we spoke to a Virgin rep who discussed it with the hotel who were only willing to 'upgrade' (which translates as giving you the room that you originally booked) two days before we left......at 'no extra charge....of course' laughable.
The staff at the front desk were rude; unhelpful.
The two rooms we were given were split onto different floors so our group was split up...we had an adjoining door to another guests room....thankfully it was locked. We had no safety deposit box to use in our room.
The room was relatively clean if you don't mind dust...the sink didn't empty....informed front desk of this were told it would be fixed....and that never happened....windows were dirty..we cleaned them ourselves.
We were aware of renovations but had been informed by virgin when we booked it they would be finished by April.....which they weren't......the noise from renovations.....the drilling and banging was our morning alarm.
Would not recommend this hotel to anyone and have informed Virgin of the poor service we received. BASICALLY STAY SOMEWHERE ELSE. | 1 | null |
Just average
Stayed here in November with a friend. Got a good deal considering it was the week of the Formula 1 race in Austin (which for some reason spills over into San Antonio) and every hotel was WAY overpriced. Even though the hotel is close to the riverwalk, the area of the hotel seems somewhat questionable...its definitely not in the main touristy area. My friend and I had a car, so we did not have to walk to and from the riverwalk. I would definitely not do the walk at night! Ironically, there is a Ruths Chris Steak House (a higher end restaurant) very nearby, so maybe it is a neighborhood in tranasition. There is also free parking on site. The buidling is very well kept and appears to have been renovated (or at least painted) recently. The hotel is clean, quiet and the rooms are spacious. The rooms have a very nice contemporary rustic decor. One concern with the room was the temperature...it would get up to 81 degrees at night for no apparent reason (weather outside was mild) so we found it necessary to sleep with the very loud airconditioning unit on. The hotel is run by an Indian or Pakistani family. Unfortunately they were not very warm. And sometimes their children are left to tend the front desk, which can result in not being able to get your questions answered. And on the day we checked out, we asked to leave our luggage so we could go do more sightseeing. They agreed to allow to do so, but upon our return to pick up our luggage around 12:30pm, we realized that no one was tending the front desk (and maybe even the hotel!)...The owners had left to a party, so we could not get our luggage. Luckily they had left a phone number on the desk, so I called it and had to wait for about 20 minutes for them to return. In the mean time, another family arrived to check in and had to wait as well. When the owners did arrive, they didnt even apologize or offer an explanation. In terms of food, they offer a small continental breakfast with prepackaged pastries, bananas, apples, and coffee. They also sell water, softdrinks and snacks. Coffee maker is available in room as well. | 3 | null |
bed bugs and noise
1) i came back with a line of bed bug bites on my leg but thats jot my biggest worry. i now have to worry about washing my possibly bug infested clothes and luggage.
2) Very noisy construction work and other various noises mixed into it (traffic, people). noise happened late at night (past 12 am) and very early in the morning ( before 8am). we stayed on the 11th floor.
3) bathroom was unbearably small and sink size was unrealistic. sink was also very easy to clog.
4) one of the covers was stained yellow and it clearly had not been washed. it was sandwiched between 2 thin fresh sheets but the cover itself was disgusting.
5) nice decor, great office pace, roomy, new shower curtains, good location. | 3 | null |
Old hotel. Room was in need of renovation. Bathroom disgusting.
As a Diamond Member chose to stay here instead of the JW Marriott by the convention center. The front desk staff were very pleasant. The lobby and restaurant area was nice. The room was my only complaint. I was in 602. The furniture was old and "dinged", the bathtub was 1960s with old loose caulking, handles falling off and mold growing all over the door jams. If you like old world stuff, this might be the place for you. Reminded me of the old Drake in Chicago. I would have to pass this up on my next visit. | 2 | null |
Very convenient to US-101 I-880 and SJ airport - that the highlights
Room was decent, nothing fancy which is consistent with the brand although it's definitely at the low end of the brand standard. If you're looking for a vacation spot, I don't recommend even though they have a small pool. But, if you're looking for a bare bones kind of place, the price is more than reasonable given the location (e.g. Bay area). It was clean if spartan accommodations. | 3 | null |
First Class Customer Service
My wife and I spent two nights at this property and thoroughly enjoyed ourselves. The room was clean and comfortable and a great value. Great location!
The service was incredible and we found them more than responsive to our every request. We experience outstanding and consistent customer service from Laverne in Sales, Kelsey at check-in, Kiana and Laticia who were so friendly and helpful at the breakfast buffet, and Richard, who bent over backwards on Saturday morning. Wow! We were impressed. | 5 | null |
Good quality hotel
My wife and I were in Boston for a few days around Paddy's weekend after previous nice breaks here. We had never stayed in the Langham previously but decided to give it a go. When we arrived the lobby was under construction which did detract from the impact and comfort of the hotel - a detail that was not disclosed prior to us making the booking. However, the room was nice if somewhat dated and the location was very handy. The pool was nice if small. The staff were generally friendly. Overall, it's a reasonable hotel but certainly the rooms are due a facelift. My favourite hotel in Boston remains Jurys and the steakhouse across the road from it is excellent and I certainly recommend it. | 4 | null |
Good location but nothing special
Stayed for 2 nights while on business.
Room is an OK size, bathroom OK and had good service at the front desk. Bed was comfortable and it was clean.
10 mins walk to the sea front and 10 minutes walk to the downtown area the other way.
All in all, nothing to complain about but at the same time, I'd not demand to stay there next time I was in San Diego. | 4 | null |
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