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Icky bathroom
The Westin Denver is conveniently located downtown near the 16th Street Mall, but there are plenty of hotels downtown, and you can definitely find a nicer, cleaner one. The common areas of the hotel are fine, but the rooms are not cozy or comfortable and the bathrooms are very out of date. They had some of the same fixtures that you would see at a Super 8. The thing that I remember most though and what really bothered me about the hotel was the lack of cleanliness in the rooms. Our bathroom had one bathrobe hanging up, despite making the reservation for two people, and it had giant black hairs on it and someone else's mascara on the sleeve. One of the bath towels looked like someone had blown their nose on it recently...it was just disgusting. The housekeeping staff knocked on our door at 8am and cleaned the adjacent room so loudly that we had to get up and get out of there. I wouldn't stay there again, because there are plenty of better hotels in the same area. When I told the front desk about the bathroom grossness, they just said, sorry, we don't know what happened there. | 1 | null |
We were not happy.......not clean with bedbugs
We stayed at this hotel the first week in July. It was not very clean and it smelled pretty bad. The rooms need alot of work. We had a problem with bedbugs also......the clerk that checked us in knew the room had bedbugs and still put us in it. We had to worry about the bugs for the rest of our trip. Not a good experience!! | 2 | null |
Weak front desk and terrible event catering.
We stayed here over the weekend for an office event. We called and asked for the front desk and were put on hold for over AN HOUR. When the front desk finally picked up, we explained we were trying to find out about our SPG platinum status and asked for the front desk manager and he actually refused to come to the phone. Astoundingly rude.
We were attending a large event that evening and the hotel catering food was horrible. The prime rib was dried out, crusty and extremely overdone. Either their warming ovens were set to 400 degrees or they had been sitting for hours (and hours and hours). With a large event, I am loathe to ask the servers for anything because they are so jammed trying to get food out for hundreds of people at once. However, the food looked so horrible, I asked the server if there were any that weren't so nasty looking. He told me they all looked like that so I just didn't eat. $100/plate meal and I starved.
We had a problem with our wifi and called the tech help line. When he finally called back, he explained that he couldn't get through to the front desk. The front desk is very unresponsive. Several times, we have called and tried to get the front desk and eventually hung up out of frustration.
On the upside, the location is good if you are going to Universal Studios and the beds were comfortable. The hosts of the club room were exceptionally nice too. | 2 | null |
Beautiful rooms felt like a bargain!
We booked this hotel for it's closeness to Michigan Avenue and Northwestern Med school. The rooms were very nice and the breakfast room service was fantastic. I would stay here again. | 4 | null |
Excellent Downtown Seattle Accommodations
We stayed at the Mayflower Park during the Taste Washington Wine event this past weekend. Our room was clean and comfortable but the queen bed took some getting use to since we have a California King at home. The room walls must be really thin as I could hear the guy in the room next to us talking on the phone late into the evening...but still I would stay here again. The hotel restaurant Andaluca was a treat as the food there was very good. We had asparagus, stuffed dates and scallops and they all were really delicious. For breakfast (included with our room) I ordered the Smoked Salmon Eggs Benedict and it was masterfully prepared and was one of those meals you don't want to end....it was soooo good. Overall I would recommend the Mayflower to anyone visiting Seattle...it's in an excellent location too. | 5 | null |
Bad service, filthy room and extremely loud
First thing i noticed when arriving in my room was the nice fresh smell of foul odor, after talking in the fresh air i did a walk around and saw how dirty the curtains were and how out dated the room was. I wasn't satisfied so I went downstairs and brought it to the attention of a miss louie and she informed me that all the rooms were booked and she couldn't do anything for me with a rude attitude and silly smirk. The only thing that is good about this hotel is the location but its location is also its downfall because its tough trying to sleep. If this place was cleaned up and sound proofed it would be very appealing, but you would also need to train your staff on customer service or hire new staff. So I gave Rodeway one star because they wouldn't let me give them a half star. | 1 | null |
such a good hotel!
such a good hotel located close to everything in downtown SF (around 10 min walking to union square) although the neighborhood doesn't look that safe as you can see many homeless ppl around especially at night, it is perfectly safe to walk around even at night. | 4 | null |
Old, dirty and decrepit
Wow that was like stepping back into the 50', but in a very dirty unclean situation There was the yellowed (from previous smokers) wall paper with ugly green motifs, ugly enough to make you puke your dinner, the bad choice of colour for the walls, the old furniture, in great need of replacement, the overpowering smell encasted in the walls, the old dirty carpet throughout the suite and the feeling of sleeping in an unclean bed. Ouch what a disaster. So cheap looking and way too expensive for that kind of environment. Very unhealthy room. When I looked up at the fan in the ceiling it was encrusted with a thick coat of dust balls, the fan was the gray dust colour.
The mountain of dust on the side of the dresser was so thick, I wrote my name in it. It is so much like stepping back in time that behind the toilet door, screwed to the wall, is a bottle opener. Wow quite the nightmare back to the 50s. Luckily we were only doing an overnight on our way home from Seattle.
Will never go back to that decrepit hotel again. The shuttle service was good and on time but that is the only good thing about the hotel. | 1 | null |
A very good experience
We stayed just one night at this hotel - but wished it had been longer. Received an upgraded room, and were shown the room by the porter. Really helpful concierge Patricia, who helped us with recommendations for an evening meal and also reserved the complimentary car service to take us to the docks the next morning. Room and bed was stunning, really comfortable, quiet, clean and well stocked - everything you could ever wish for. I used the gym, which was on the top floor with great views and well stocked with fresh water and towels. This hotel is on my definite list for a return trip :) the Beacon area of Boston is very quaint, full of history and still walkable to all the other city sights. | 5 | null |
lacking in details
The room was nice and overlooked the cathedral, but I was there for a week and the housekeeping was not so good. Although, the beds were made, there were details that were overlooked. There was an old washcloth hanging up in the shower when I got there. I didn't get washclothes everyday. Somedays the housekeeping must have just forgotten. I didn't get new cream daily for my coffee and I like decaf coffee and I didn't get that everyday. Somedays there were 1 caffenated coffees. I didn't have enough toilet paper in the room.
The gym was very nice. | 3 | null |
Excellent Stay!
Me and my girlfriend stayed here on January 6th for 1 night stay. We were there for the Outdoor Classic between the Bears and the Phantoms at Citizen's Bank Park. The front desk associate that worked the 2nd shift that night really helped me and my girlfriend out by giving us directions and instructions on how to get there using the Subway. Without her we would of been lost since we come from a small town.
Room was very clean and everybody was excellent.
Thank you! | 5 | null |
Poor management-from a resident occupant
My goal here is not to bash this facility, as it has the potential to be great. I want to give a fair and balanced review:
I reside here and yes, like the previous post mentioned, the exterior of the facility is being updated and does look nice. It is also nice and quiet, I sleep well at night save for the understandably occasional fire trucks departing from the fire station across the street. And there does appear to be somewhat frequent staff turn over for whatever reason.
Close to public transit-buses and bus/train station is about 1 mile away and it is walkable.
Great rates for the long term- not the cleanest rooms, furniture ( individually presented photos here are an accurate depiction) or carpets, but you get what you pay for.
Some of the personnel, local management leave much to be desired in the way of customer service. I almost ALWAYS, more often than not encounter issues when it comes to my weekly housekeeping. I am kind enough to elect bi-weekly cleanings and I assist the housekeepers, all to no avail. The housekeeping has never been completed to my satisfaction-the kitchen floor is moped with a towel under foot and I've had to ask that areas in the bathroom be visited again.
Other issues I have encountered:
Sometimes there is no clean laundry or towels available, you are advised to come back in the morning when housekeeping arrives. What am I to do about the now?
Pet friendly- so barking dog and poo in the grass
The manager is notorious for being non-responsive to my emails. I have three out to her now with one being an extension request. It has been over several weeks and I've still not heard back from her.
I've chosen to stay b/c the set up works for me, but would appreciate a better customer service experience and timely manger response. | 2 | null |
Nice hotel
Custom hôtel is realy convenient when you spend few days in LA. Rooms are confortable and staff was nice and really helpful with us. We fond parking a little expensive. We'll return in this hôtel three days at the end of the mont before go back to France. | 5 | null |
Good location, but would stay somewhere else next time
The best thing about this hotel was the shuttle to Sea World. The lobby was nice, but the front desk was not very helpful. We didn't know that you had to sign up for the shuttle to Sea World and only found out after waiting for it. The room we were in was ok but the bathroom was dirty and didn't look clean at all. We got a good deal on Priceline for our rooms, but next time I would definitly stay somewhere else. | 2 | null |
Worst hotel for a conference or meeting ever
BEWARE! You will not have a smooth meeting here. I do tons of meetings at hotels and have never had such a sub-par experience. They're not service-oriented enough and honestly a Motel 6 would do better in terms of quality.
-Unresponsive Convention Services Management. Expect to make requests 3+ times prior to and during your event before they acknowledge your needs, let alone take action- that will require you to follow-up another 3+ times. Then they will make excuses or blame you. Check every order, contract, reciept for accuracy.
- The meeting rooms are in the basement so you won't have cell service at all and have to go to the lobby to make/ recieve any calls.
- You should also know that the whole place smells like Glade airfreshener and stale cigarette smoke.
-Often when staying for business the hotel will send a gift basket or bottle of wine to the VIP's, like our client who happened to be the CEO. They wouldn't tell me what was sent to him but did say it was "very nice"- it was an old orange, old pear, and old apple in a bowl covered in plastic wrap. | 1 | null |
If you LOVED the '80's - stay here!!!
Ok, ok so there was NO disco ball in the room so it's NOT all '80's.
However let's talk furniture, bedding, big 'ol TUBE tv. Check, check and check - all there, YEA!
I guess then if they choose to call themselves a resort, it must be from VERY old brochures.
So they may feel I'm being about harsh about the room.
OK, I guess I WON'T write about the need of paint to cover the yards upon yards of mold on the exterior walls facing the street.
Nor should I speak about the free breakfast?
The standard eggs, potatoes and they can't get it right???? Paaaleeseee......
How about what it really is - on the street side, a number of rooms have a view of the Bay which is across the street.
Also on the opposite side a number of rooms have a view of the Shelter Harbor Marina.
The property does have an expansive pool and reasonable size Jacuzzi with adjacent grass area to the pool.
They are VERY isolated so a car or plenty of spare $$$ for taxi is required.
However, if you are in San Diego for a concert for let's say - Hall & Oates, Def Leppard or
The Bangles, then this 1980's hotel will complete the memory of the good 'ol days.
ENJOY!! | 2 | null |
Don't stay here if you want space, luxury, or a good night's sleep
When the taxi dropped us off outside the entrance to this hotel, in what looked like a pretty run-down area of Manhattan, I thought he'd tricked us. There's no branding or signage anywhere, just two lime-green lit escalators up. We thought we'd try our luck, and were met at the top by a magical looking room, filled with fake ivy and dark wood, which forms the hotel reception. Clever, I thought, it's one of those 'trendy' places. The warm cider on arrival was very welcome.
I just about managed to find my way to the lift despite the ridiculous low lighting, and once up in the corridors, it doesn't brighten up. It's a bit like being in some kind of seedy apartment block, all the doors are luminous green. Once in my room, I had to laugh at what they've got away with. It's literally just about the size of the double bed itself, and a very squeezed en suite. I could barely sit on the toilet, the wall was so close in front of me.
That said, it had all the mod cons, huge LG HD TV, comfortable bed, good water pressure, and free wi-fi, (something I've discovered is relatively hard to come by in US hotels). I'm so glad I brought ear plugs. My room was over the bar area and the noise was unbearable. On top of that, the clanking pipes made me feel like I was sleeping in a factory all night. I've tried to understand what they're doing, but I just can't see why anyone would stay here, it's not luxurious, it's not quiet, and it's not a nice experience. | 2 | null |
nice and clean
we stayed four nights at the baldwin hotel and found it a lovely hotel close to china town and union square and close to the subway ( we walked with our cases ). the staff were very freindly and helpful and the coffee in the reception area was a nice touch as was the towel oragarmi . ther was no air con but a fan in the ceiling which kept the room cool enough . we heard no noise from the street at all although our room did back on to some large fans on the roof of the neighbouring building that made a lot of noise day and night so i did find it hard to sleep at first but we did get used to it as at least it was a constant noise . | 5 | null |
hilton, baltimore, md
hilton was very nice, although I usually stay @ homewood suites or a hampton; this was a special rate for wedding we were invited to; great central location, a block from the light rail system; great bus routes, right in front of hotel
prices area bit high for breakfast; we didn't eat breakfast, but once; invited to to the vip breakfast on the upper floor
great view of camden yards and would be a great place if you are going to an oriole game | 4 | null |
Great Location, Good Facilities, But Somewhat Lacking in San Francisco Charm
We arrived to discover that our reservation for an upper floor view room with a king bed had somehow morphed into a queen room on a lower floor. Fortunately, the desk clerk rectified the issue without complaint.
Our reassigned room was on the 21st floor, and although not the "odd" numbered room above Cyril Magnin St. with the best views, it had a decent view nonetheless.
My general impression of the Parc 55 is that it is a good convention hotel, but lacks warmth. The lobby area is sterile and often loud. The hotel restaurants are adequate, but nothing to write home about. The rooms are what one would expect for a hotel of this type - clean, in good repair, with comfortable beds, but nothing to make them stand out. There are probably better values, but we had no complaints because this was a relatively last minute booking and most of the boutique hotels I would have preferred were already sold out - it was a World Series weekend, also the weekend before Halloween.
Some of the previous reviews have complained about the street noise and the exhorbitant parking charges. However, there was no need for earplugs in our upper floor room, and the valet freely volunteered the location of a parking garage only one short block away that charged one-half the daily rate of the hotel garage.
In short, we would return, but not as our first choice. | 3 | null |
Great potential but Manager needs to manage!
Location one block from the the Manhattan Cruise Terminal was superb for our three night stay prior to cruising to Rouen. Hindsight suggests that I should have booked a room with a view of the Hudson as the City view was generally of a car dealership with Manhattan's lights at night.
The welcome was gracious and the room was very clean and spacious with the usual Kimpton touches that make you smile with a huge bathroom and the now famous lovely shower and a separate tub.
We stayed at 90 Tremont, another Kimpton property in Boston a month earlier and raved about the continental breakfast. Ink48 needs to invite the Boston breakfast chef and wait staff to visit New York. At Ink48, we paid $63 for a cold breakfast for two - one continental, two lattes, two tomato juice, cold cereal and yogourt. No one greeted us. We waited almost 10 minutes before coffee was ordered and the food was awful.. The server brought the bill and was ticked that I requested another coffee but deigned to provide it after she realized it was included in the price of the continental and she wouldn't have to run another bill. After that, the automatic 18% gratuity was simply insulting. Never went back!
Same server in the afternoon at the bar - we asked for the bill and she cashed out and went home and left us sitting there. In the early evening we went to the rooftop bar and were asked for a credit card before we could order a drink. We said that we were guests of the hotel and would sign for the drinks - not possible according to the server. Credit card or no drink as the bar is a separate corporation. Okay. Then the bill has a place to sign to the room. We are not "beautiful people" which seems to be the type of clientele encouraged in the exclusive rooftop bar but we have never ever skipped out on a tab.
Stayed at the The Distrikt Hotel on our return to New York. Two full hot breakfasts with lattes for $38 including tip and great service. Lovely small room. Delightful vibe! Location close to the subway and Times Square. View of the Hudson.
Please Manager, get the Boston staff to show your staff how it's done! Visit the Distrikt as a secret shopper. Feel the difference. Ink48 has great potential and could be a wonderful place to stay. It's yours to make a difference! | 4 | null |
save your money - go to another hotel!
The room had a mold smell upon entering. Fire alarm sounded at the 4 oclock hour of the morning with no Wingate staff to be found anywhere! You could not convience me that the staff was even there over the night hours. Guests were unsure of what was going on due to no smoke or fire being able to be seen. Fire Dept. did arrive - still no Wingate staff to be seen. We had to take the word of other guests that we could go back into our room. Beds are not as comfortable as what you would expect for a Wingate. 100% satifaction guarantee is a joke - they should not advertise it unless they are going to honor it! I would advise going to a different hotel. We moved to a Hampton Inn and it was certainly a much better choice. My family and I will not be staying here again! | 1 | null |
Great service with great people!
My boyfriend and I had a great time! The hotel is by the Toyota Center and Relient Stadium. We had the hotel shuttle take us to and from the Toyota Center. We have stayed here once before and enjoyed waking up to an amazing breakfast. The late night milk and cookies does not hurt either. The room was spacious and we were excited to use the kitchen within our hotel suite. Reasonable prices and friendly people! | 5 | null |
Comfortable and good location
This was a good stay.Checking in and out was a breeze. The room was spacious for NYC standards. Very easy to get around by train or taxi. Great view of ground zero, and WTC memorial if you are on one of the high floors. We were worried that with all the construction we were not going to get any sleep, but the room was very quiet. Room service was ok, but too pricey for what it was. Also do not get anything from mini bar, even a small bottle of water is $6. Overall It's a good alternative. | 4 | null |
Yuk
Pool closed, room was dirty, carpet was filthy. I tried to get new pillows because of the stains but they brought worse pillows. First motel I have ever had to cover the toilet seat with paper. C Breakfast was a joke. I can't beleive ABVI would allow this motel in their chain. Apparently ABVI has no quality control. | 1 | null |
Average room good staff
My family and I just recently stayed here at this Red Roof on a last minute trip. The yound woman in the front was excellent helping us to get a quick night stay. We saw this hotel off the highway and wanted a convient location to downtown. We ended up getting a double bed room. The hallway lighting to our room was pretty dim. As well as the lights inside the room. The window was not too big so the highway traffic was not loud. The beds are not the softest. The bathroom was small and did not have a toilet cover. So if you have a child 3 and under lock the door. Overall my family and I felt somewhat safer at this hotel due to its location and seeing a security guard verifying license plates at night. This place does not have breakfast but does provide coffee/tea. For our purpose this hotel was convient and a great price. | 3 | null |
Great Location to Bring in the New Year
We spent New Years Eve in Denver and this was the perfect hotel to have walking access to all of the restaurants and bars. The hotel is huge, the rooms are large and clean, the beds are comfortable, the staff was helpful. Parking was expensive but convenient. Another great Westin hotel! | 4 | null |
here on business
I am only staying here as I have an Industry Event to attend here in the morning. Lobby looks nice enough and I think the Ballroom will be sufficient. Hallway to room smells musty, furnishings are dated. ordered room service. Spinach salad. spinach is wilted, dressing is bland and bread is stale. | 3 | null |
Cleaning crew is on vacation too!
We stayed at this hotel on labor day weekend and took the kids to Seaworld. We got two rooms one was the master suite with adjoining room for the kids on the 4th floor. Our suite was ok but the bathtub was nasty with stuff around the jets that had never been cleaned. This is where we had to bathe our kids after trying to sanitize the bathtub with really hot water and letting it run. We were out to Seaworld for the whole day and when we arrived at 10pm, our rooms had not been serviced. I could smell the filth in this room and hotel, the elevators are nasty too. Their service is horrible. Stay somewhere else! | 1 | null |
Weird hotel/hostel hybrid
Spent a week here in February. Booked a hostel room as it appeared to be best value for the location. Two blocks to the subway was excellent, and felt like a safe area.
The hostel itself was interesting, the front area is nice, with hotel vibe but head up the stairs and turns in to a sterile environment. I found the common area a bit small and really loud. It was the only place I could get wifi too. One fridge was available for all guests and the kitchen area was tiny, I wouldn't recommend for the traveller who likes to self cater. I also found it hard to meet new people here, there was a very mixed demographic of guests. Young familys, a group of high school kids, older businessman and standard backpackers.
Room was pretty standard for a hostel, mine smelt like wet dog however despite seeing cleaners everyday. A two person room travelling solo is quite awkward, especially when you have a male bunker. Maybe it was just my luck, but I would have been a lot more comfortable with a female roommate. A table and chair or some hooks to hang coats on wouldn't be astray here either.
I was a little concerned with the Warning sign on the front door too- Looked like some type of official notification. Everytime I went to read it, the doorman opened the door so I couldn't however.
Overall, I would be indifferent about staying here again. | 3 | null |
Disappointing customer service - rooms fine
I booked this room on points and am glad that I didn't pay for this hotel. Let's start with the positives: location is great - near Times Square, subway station, Central Park, short cab ride to LaGuardia, good fitness centre with lots of equipment, good rooms, nice recent reno job, free coffee and tea in the room, good sound proofing ONLY IF you do not have a connecting room to another (otherwise you are basically in the same room as your neighbour - these doors have NO soundproofing). The negatives: you pay for everything here - luggage storage is $3.25/bag when you check out, but not when you check in, $10/fitness centre visit or $20 for your stay, $15 for the internet/day, and in all honestly, service was not up to Sheraton/Starwood standards. We checked in at 10.30 am (I get it, not likely to get our room at that time) and were guaranteed a room after 3 pm. We came back at 5.30 pm to a huge line up at the reservation desk, so after waiting there for 20 minutes, we were told that we couldn't get a room until after 10 pm!! Are you kidding me?? Apparently it was because of the US Open this weekend and 3 airline crews checking out early, so they offered us a free breakfast with our 10 pm room. We immediately asked to speak to a manager, and we had to wait over 15 minutes for one to show up. We explained our situation and we finally got a room and some credit compensation. We ended up switching rooms the next day since we were giving an adjoining room and could hear everything the family next to us did/said. I was not impressed that we had to insist of speaking to manager to get a room. There were lots of others in the same boat as us and there didn't seem to be a good way to deal with anyone.
We travel a lot and are not super picky travelers, but customer service speaks volumes to me. I was just 'another paying customer' at this hotel, and wasn't treated with a ton of respect. The Sheraton is a huge chain, and I would think that dealing with busy times would be a no brainer. Offer people something if you're not going to get them in to the room they've paid for, starting at the time the clock starts ticking on it. It's really pretty basic, but the front desk managers were scrambling to figure things out - there was no plan here - just push off things on to the customers to deal with. The staff weren't empowered to really deal with things, either - they were just trying to get by and I felt really bad for them, too. Overall a real disappointment for such a big and trusted brand. | 2 | null |
it's all about location
I stayed at this hotel with a bunch of friends. I think we got the suite which the reservation email referred to as the "deluxe double" - so there was a little inconsistency there, and it was also a little vague regarding the details of what a "suite" or a "deluxe double" gets you. What we ended up with, was a 2 double, 2 bathroom room.
Note that during the week there is construction near by - you won't be able to sleep in due to the noise.
The room itself was pretty adequate. For the price in NYC and for the location, you cannot really complain. The hotel is within walking distance from several metro stops and IN Japan town with a 24hr grocery store on St Marks St and plenty of pizza and other food near by. The truth is, the room had very little by way of flat surfaces. We made due without it, but it drove me crazy. I didn't have a place to put my cup of water! Again, these are minor things, when all you need is a clean place to sleep in the busy city. As well, the toiletries were not so great, so I would recommend that you bring your own (or if you forget, then walk down to the 24hr walgreens). Also, if you're sensitive to air conditioning, then you will not like this hotel. The window units are used, and it's difficult to get the right setting. Bring a small blanket and you'll probably sleep better.
I gave this hotel an average rating because the hotel itself is average. I've stayed in 4 star hotels in Manhattan, near times square and in the financial district, and I would recommend this hotel over the others solely based on its location close to many metro stops and great food! It is clean, but a little old. There are zero amenities, but the location is what saves this hotel. | 3 | null |
Excellent Hotel Accommodations @ Airport Location
Excellent Customer Service Above & Beyond. Exceeded My Expectations & Requirements.
The Room Was Spacious, Accommodating & Most of All, Very Clean.
The Location Was Excellent and Best of All, Right @ The Airport.
I Totally Enjoyed The Ambience, Food & Drink & The Courteous Customer Service! | 5 | null |
Bad Supervisor
When I checked into this hotel the man behind the counter was yelling at the girl behind the counter while she was crying and threatening to take her job for mis anouncing the the room cost. Honestly it turned my stomache, if this man whose working with this woman treats all of the employees this way, he should be turned into the better business bureau. And from the other reviews I have seen this does not seem to be anything new. | 1 | null |
Perfect location for everything
Would not even look to stay anywhere else. Rode the train into penn station. Walked upstairs and asked were is Hotel affinia. The people laughed and pointed across the street. So close.Walked to central park. 5 minute cab ride to china town. many breakfast, lunch, snack and dinner options on the same block.Empire state building down the street. Excellent hotel just ask doormen for help with things to do and they will point you in the right direction.Felt bad coming back to the real world. Maybe the whole trip was a nice dream. | 5 | null |
Maybe as tourist but not 5* business
I was looking for an alternative to the NY Palace which is getting a bit dated and the website of The Alex looked nice and the location central. I might consider returning on a private trip with a budget but certainly not on my next business trip.
My room had a "corner window" which was half covered by curtains which could not be moved, so it was very dark (I was told I already had an upgrade from our corporate rate). There isn't a proper lobby area, it feels like a company's corporate reception. I also did not feel the front office staff was particularly welcoming. I arrived at around noon and there were several uncollected room service trays sitting in the hallway. No free Wi-Fi anywhere in the hotel. The public hallways are soulless. I had trouble with phones, my boss' TV did not work. My safe was locked, the instructions about the default code had gone missing.
I had to laugh reading about one reviewer mentioning the flat screen TV in the bathroom as amenity - the bathroom is so small I kept hitting my elbow and I was never quite sure from which position I was meant to watch - the loo?
The positives - it was generally clean, very convenient location to Grand Central and the bed was very comfortable. I did not experience the luggage outsourcing one of the other reviewers commented. | 3 | null |
Great Location for Seattle Pre/Post-Cruise
Stayed here the day prior and day after my cruise. The hotel is across the street from the new cruise terminal, and there is van service from the hotel to pier 90/91.
As for the hotel, the room was nice, with a view of Puget Sound. Check in was very convenient. My room wasn't ready, so they took my mobile number and called me as soon as it was. The hotel is right next to a "hill climb" with an elevator that gives easy access to Pikes Place Market.
Only quirk was this - our breakfast pre-cruise at Hook and Plow (attached restaurant) was very good. So good that post-cruise we went back and ordered the same thing with horrible results. It was almost like we weren't in the same place. | 4 | null |
close to convention center by shuttle, cab, or car..1,5mi.
Home for 5 days sun-fri. rooms were not ready before 3pm on sun...reserved bi level 2 bedroom--2baths.put us 6 in a single b ath- negotiate a discount...attentive staff, food was good for breakfast...clean...but a neighbor hood with bars on windows... | 3 | null |
Friendly Staff But Hotel is Poorly Maintained
Pros: The staff was super friendly -- I'll give them that. And the airport shuttle was convenient. Room was clean and the wifi worked well.
Cons: Phone did not work; TV remote did not work (until I reprogrammed it): AC was weak and took 3 hours to cool down the room: and the elevator was out of service.
It's one thing to "lack" amenities, it's quite another when the amenities don't work. Was inexpensive so I guess I should not expect the Ritz. Would not stay there again. | 2 | null |
Perfect!
The Casablanca totally deserves it's No.1 position on Trip. I booked direct and from my first enquiry through to check out the staff at The Casablanca were professional, helpful and cheerful, nothing was too much trouble and they took pleasure in making our stay a pleasurable one.The hotel was spotlessly clean, Rick's Cafe provided a fresh and plentiful breakfast with a good choice of breads, pastries, cereals and fruits, the 24/7 refreshments were great and the cheese and wine reception was a lovely touch. Rooms were tastefully decorated, the bed was comfy, housekeeping was excellent, bathroom was classy and the shower was big with a powerful and hot water supply. Reception staff were fantastic and they along with all staff should be congratulated on representing the hotel so well. Well Done guys! | 5 | null |
DONT STAY HERE! LISTEN TO THESE REVIEWS DONT IGNORE LIKE I DID!
My husband and I wanted a relaxing get away waterpark for us and our daughter. I looked at these reviews but still ignored them. Boy i wish I didnt! Next time i will definately pay the extra to get a better place! The waterpark was cold and the water in general was cold. Part of the lazy river was closed due to not enough life guards. There was only 1 lifeguard working all 3 slides and the shooters so the lines were very long. The service at the restaurant was VERY slow!! The people at the front desk were rude! Our room we were told was non smoking well it reeked of smoke and my daughter has asthma so that was not good. The toilet ran all night and the airconditioning broke at midnight. So we were hoping to relax in our room and sleep in. Instead we were up half the night and packed and checked out by 745AM!! We expressed concerns to front desk who blew us off and told us just call in later when management was here. We did...left message and no callback. I called 3xs since then and still no return call. What an experience! We will never be back! | 1 | null |
Nice, Expensive, Functional
So.... we were on our honeymoon and were recommended to go here by a friend who works for a well known airline that stay here on stay overs. The hotel is nice, it is clean and everyone is friendly but there are small things that let it down. The rooms were nice and when checking we were told we had been put in a nice city view room due to being on honeymoon. This was great however we hadnt realised the trams would be travelling past our room into the early hours and early in the morning. This is fine but the windows blocked out none of the noise. The room was well set out and had everything we needed. We even had an extra fridge sent up to put our leftover Sushi in. The staff were great. The bell boy who bought our bags up told us all about San Fran and the concierge helped us plan our stay and confirm our restaurants. No complaints at all here. A couple of things that annoyed me; Internet $12.99 for a day but free in the lobby. Just make the whole building free. Over $50 for parking a night. Extortion. We had a hire car but returned it a day early. The hotel is in a great position to explore the city and I think my rating of this hotel is for my overall trip. It didnt set the world on fire but it was functional. My experience of San Francisco was also average. Way too busy and very expensive. | 3 | null |
There Are Better Options in DC
The room was showing it's age; however, the bed was comfortable and the room was clean. Everything in the room worked and the bathroom was decent. The room I stayed in was on the first floor. It was extremely noisy, but I was too tired to protest to the staff. Luckily, the noise made from the window unit drowned out some of the street and lobby noise.
Overall, there was nothing horrible about this hotel. There are just better options available in the same general area and price point.
I would not choose to stay at this hotel in the future. | 3 | null |
Very nice downtown hotel
Stayed here for business. This was a nice, clean, updated, and spacious Marriott. Bathrooms was large, roomy and up to date. comfortable beds and up to date linens. I was on the top (19th) floor, with view of the ball park. Indy is small and the hotel is with in walking distance to everything. Nice lobby and very nice staff. Valet parking is expected when I travel. The cost is always interesting. The parking seems high here for Indy. Hotel cost seemed very reasonable. I will stay again on future trips to Indy. | 4 | null |
dirty
I travel all over for business, this is one of the worse hotels I have stayed in. | 1 | null |
Convenient location, great staff
This Marriott is in a great location - walking distance to most tourist sites and right at the Metro station. Staff were wonderful. Rooms were clean and comfortable. I would not hesitate to stay here again. | 5 | null |
Awesome place to stay!
My husband and I stayed here the last night of our trip. We had a very early flight, so we decided to return our rental car the night before and take the shuttle from the hotel straight to the airport. The woman at the front desk sent the driver to pick us up at the car rental location and they were there before us!! The gym is great and the pool is nice as well. The social hour they had was crazy! They had pretty tasty wine and some decent food you could eat for FREE!!! We were shocked at this. The room was clean and I am very picky on cleanliness! We would definitely stay here again. Also, besides a nice property, the staff was very helpful and friendly. | 5 | null |
Sadly disappointing! No AC, bad smelling, malfunctioning light
I was really looking forward to this one night stay, which was a layover for my daughter and I for a one night on our way back from 2 weeks in Europe. The photos and website showed a hotel I would like. Unfortunately for us it was not so great. When we checked in around midnight, we were given a king room which majorly reeked of cigarette smoke (the whole 2nd floor did). So I went down and asked for a non-smoking room. The nonchalant English desk clerk said he may have one other room available and then brought us the key to a 5th floor double room, which was fine with us. Upon our entry we thought the room was a bit muggy and the thermostat, which was set at 72 read 76 room temp. But we stayed thinking this was better than the smoky room and reset the thermo to 65 hoping it would get cooler overnight - and we were really tired by this time (plus apparently we had the last available room).
In the night the hall light would come on and go off arbitrarily (this was something I had read as a complaint on other reviews on booking.com and was surprised that it was still a problem). And worse, the temp continued to rise in the room. It was hot, damp (it had recently rained) and had no air movement at all. It was impossible to sleep and the room smelled so musty and gross. By morning it was 78 degrees.
I went to the desk at 6am to tell them and the desk clerk only offered me a late check out and to send an engineer (why do we want an engineer when we are checking out?).
While I loved the decor of the hotel and the soft beds, these problems and the lack of any offering of reduction for the price we paid for the room was too much to be able to give this hotel anything better than a bad rating. The hotel sent me a survey which I completed referencing this problem and also asked for a response, and I separately sent the hotel corporate office an email. I have not had a communication from either.
I think if my AC had been operational my review would have been really good, but that was not the case. I would have been better off at the airport Holiday Inn Express... | 2 | null |
mature property with good value
We got a good rate through the airline and were pleased we chose this hotel for <$75. It is adjacent to LBJ Freeway at Valley View Ln. near by car, not adjacent to, the Galleria. It's not far from the Belt Line restaurant row, as well. Staff was helpful and the room was just fine. Windows were a bit dirty, but we wrote that off to Texas weather and dust. Breakfast buffet is typical mid-range hotel fare and reasonably priced - nice assortment. Large bar area for gathering. Some food options a short walk away. Good bed, WiFi, etc. Elevator indicated upper concierge floors, but that appears to be gone. This Doubletree has some years on it, but everything works fine and we'd be happy to stay there again. | 4 | null |
Friendly staff
We stayed at the Sheraton for 3 nights, we went down for a football game. The staff was very friendly and helpful. Mike Rodriguez was happy to accomodate us in any way. The rooms were outdated but very clean. Would stay at the Sheraton again. | 4 | null |
Great location but the hotel needs some attention
We selected the Holiday Inn Washington Capitol for the second time due to the location. It is the only hotel we could find that was close to most of the attractions. We checked in late on June 29th about an hour before the big storm hit the DC area.
The two double beds room on the 7th floor that we were given was exactly what we reserved. After entering the room we noticed that where a fair bit of noise from the next room. I got the feeling that the person next door was entertaining a number of visitors at regular intervals and we were concerned that this would be happing all night long. We asked for another room and had to wait for about 20 minutes for a staff member to bring us the new keys. Not sure why we had to wait in the room since we offered to go back to the front desk.
Our second room was on the 5th floor and was less noisy but for some reason we were again given a room that faces the subway tracks. The sound of the subway is very noticeable on the lower floors. We found the room acceptable but the shower/tub looks like it needed major repairs. We saw dated tiles and very bad grout work.
The breakfast buffet was the standard Holiday Inn buffet. One change we noticed from the last time we stayed there was the waffles were now being mass produced. Waffles are made in the kitchen, stored in a tray and covered with wrap before being served. The waffles are then placed on the hot table where steam heats up the waffles. Waffles need to be crispy when eaten and not soggy and tasteless. I was told that management had made this decision because the waffle iron was needed to be cleaned often during a service. I wonder if that same management sampled the breakfast on a regular basis to ensure that their cost cutting decisions made sense.
We also tried their dinner buffet. Word of warning – don’t do it. Subpar food with no taste. It was terrible. Go to the McDonald’s that is around the corner. In fact go the one of the chip trucks on the road. | 3 | null |
Perfect location!
The best thing about this hotel is the location! Located conveniently to shopping, Dupont station, restaurants and nightlife, it could not get better than this one. The rooms however, are a little lackluster and old. Our bathroom was just literally a hole in the wall. The staff was very helpful and welcoming. Knowing the pros and cons, I would totally book this place again on my next visit. | 4 | null |
Excellent value and service
We had a group of 8 that I booked for a great rate of $180 per room per night. the check in staff were great, and made sure all our rooms were close to each other. The rooms - all large, clean, and beautiful beds that we all agreed we had a great sleep on. We dined in the hotel a couple of times...lovely hospitality, great food. We all relaxed around the pool, which is in a lovely setting with lots of green lawn and plenty of trees and cabanas. We chose this hotel based on the fact we wanted to revisit Universal Studios. 5 minute walk, and you're there! This is a perfect spot for families, as its relatively peaceful, despite the fact that the excitement of Universal is a heartbeat away. I can't stress what incredible value this hotel was. | 4 | null |
Truly Amazing
The staff was so attentive yet made you feel like they've been your friend for years! | 5 | null |
The joule was lovely!
My husband and I stayed at the Joule In late January. We stayed in a deluxe room. It was by no means big, but it was perfect for two. We both loved the shower. The staff was very friendly and helpful. We used the free car service several times and the drivers all had great recommendations for places to go and to eat. We wish the weather had been warmer so we could have tried out the pool. My only complaint about our room was that one side faced east and the bathroom window was not adequately covered so the morning sun lit up the whole room. Not great if you're trying to sleep in. | 4 | null |
Decent place, Poor Management
I recently stay there on 10.20.12, Overall i was pleased with the quality of my room, it was clean. the problem i had is a mjor billing issue and a lack of managment to rectify the problem. I was callled by my bank on sunday morning the day of check out and they explained that Red Roof Inn had charged my credit card twice for the room, which was $190 X 2 making for a grand total of $380 for one night. After receiving the call from my bank, I immediately went down to the front desk to get the second charged removed. the attendant explained to me at 9:50 am that the only person that could fix it was the manager and he was do in at 10:00 am. They called the manager at 10:00 am as he wasnt there and he didn't answer the phone, they left him a message telling him it was urgent. They then called at least 4 for times in the next 30 minutes and he never answered of returned the calls. They finally got ahold of him at like 10:40 am and he said he would be in in 20 minutes to deal with it. So he finally got in at like 11:05 am(less than an hour till checkout) and over an hour late to work. the manager was less then helpful and really acted like he didnt want to deal with it, cause he had to fill out paperwork and fax it to my bank. So instead if talking with me through this he hid out in the back office and it wasnt' till i demanded to speak with him that he came out from the office. Anyway my bank was diligent enough to fix the problem, without much help from the hotel that had made the mistake. The was exttremely frustrating and a terrible way to spend my last morning in chicago. This all couldve been advoided first had they not charged my card twice or if a manager was reachable or came to work on time.. | 2 | null |
Enjoyable Stay
My husband and I stayed here for 6 nights and was put in a room that faced the front of the hotel, for 2 of those nights we put up with the noise level from the constant traffic and bin trucks between 3-4am. We asked at the front desk if we could be moved to a quieter room, the staff were more then helpful and was informed, we will be moved by the afternoon. There is a fridge and a coffee machine and the room was kept very clean. All in all a very enjoyable stay. | 4 | null |
Last place I would advise anyone to use!
We have just returned from a holiday in Hawaii. We used The Plaza to break our journey on the way to Hawaii. The staff were mostly casually indifferent to our being there. The exception was the porter who brought our luggage to the room. He was friendly and helpful. The clerk at reception expressed surprise that we were staying in an Edwardian suite, (the suite was excellent), but what concern of his was my choice of accommodation. Perhaps he thought we could not afford it. Judging a book by cover I think! On the morning we were leaving to go back to the airport our transport did not turn up. Instead of helping, the porters stood around having a good gossip, no tip there. The location is great, but for me that is where it ends. Back to the Waldorf in future. | 2 | null |
Convenient location, basic and a bit noisy
If you want to be close to the tourist heart of the walk of fame etc., then this may be an option for you. We stayed on 2nd floor for 4 nights. Fortunately we were very tired most of the time because there is a constant flow of traffic/noise. Occupants of room next door also were playing loud music at 03:00 in the morning and I had to complain to th front desk. Staff are generally friendly
It's basic but sufficient. Breakfast also very basic, but there is a fresh and less a couple of blocks away if you need to stock your fridge.
Would possibly return, but will consider other options as well. | 3 | null |
Great location. Disappointing Hotel
Booked a 3 night stay with my partner and his mother to celebrate my partner's birthday. I had read some comments about the poor rooms, so decided to Email the hotel the week before to ask if it would be possible for a refurbished room as it was our first visit to the USA and a special celebration. I was very pleased to receive a response acknowledging our request. HOWEVER, when we arrived at the Edison at 2.30pm (UK time 7.30pm), having been travelling since 3am, we were told to come back at 3pm as the rooms were not ready! Not what you want to hear, especially since we'd booked in July! When I explained that I'd emailed in advance and indeed had received a reply from the Edison, the clerk couldn't have been less interested and just shrugged his shoulders! So, after a long tiring journey, we sat in reception with our cases for half an hour. At 3pm we asked another receptionist, who seemed to have trouble finding my booking and also just shrugged and said there was no record of my request, despite showing her a copy of my Email. She gave us 2 rooms on the 22nd floor and when we finally entered them, to say we were disappointed was an understatement. They were very dingey and shabby. I wanted to go straight back to reception to ask for different rooms, but we all felt that as we'd had to wait for these rooms, it would be a waste of time.
I notice that in response to other comments on Trip Advisor about poor rooms, the Edison always suggest requesting refurbished rooms next time. Well, I did all this in advance and it made NO difference whatsoever!!
Having said all this, we were determined it wasn't going to spoil our stay. We did loads of sightseeing, bought a 2day ticket on the open top bus(recommend it for getting about), saw Evita, and had some lovely meals out. The weather was kind to us and we had a great time. We loved New York and found the people so friendly and helpful. The Edison is in a great location but such a shame they let us down so badly on our arrival. After our experience I would not stay there again | 2 | null |
Leaking Hotel
This Property is not what it says. It was very close to the riverwalk. But that is all. It rained over night we woke up to a leak in the bathroom. My friend called the hotel manager she wanted to send maintenance. We were getting ready to check out so you can send them when we leave. She advised us that it rained very hard. So it that a real reason for all my things to be wet. I almost fell cause you don't expect to have a wet floor in the morning time. When we checked out she said there was nothing she could do for us because we didn't pay for parking on site. Plus there was not damage to the room. She will have the general manager call us tomorrow. The room was already paid for. Yes we have to pay before you let us get the keys to the room!! Very horrible customer service! | 1 | null |
Excellent
We stayed in this hotel for two nights in July and I have to say that we were very impressed. Professional staff, excellent location and great price. What more could you ask for? The room was clean and fairly big given the price we paid. Free wifi and bottles of water were greatly appreciated. The only grumble may be the construction that is going on next door but I didn't find it particularly intrusive. The views were excellent with our room overlooking the new Freedom Tower and the 9/11 memorial. I would definitely recommend this hotel to any traveler. | 5 | null |
This was horrible
The rooms were gross!!!! It was over priced and there was no pool. One room they tried to put us up in had mold under the sink (my mother is allergic) and another room smelled like dog pee...finally they put us up in a room where the carpet had just been replaced. But if we had any other option we would not have stayed there at all!!!! So glad to be out of there and would never go back or recommend it to anyone!!!! | 1 | null |
Convenient but not up to Holiday Inn standards
Very friendly and helpful service. The hotel offers a complimentary shuttle to downtown sites, but the 15-20 minute walks is easy and provides interesting and historic sites to see along the way to The Riverwalk, Alamo, or Convention Center.
Internet service is very weak. I had to sit in the hotel lobby in order to get decent reception. The bath towels were small and light - definitely not the standard towels I'm accustomed to at other Holiday Inn hotels.
I saw flyers from various local eateries outside room doors and under my door. I expressed my displeasure about the unprofessional appearance and was told that it happens often despite complaints to the offending restaurants. | 3 | null |
Location... & thats about it.
Stayed at this hotel with my wife & we stay at Marriott properties quite frequently, this one did not stand up to expectations. First & foremost, the location is excellent for Times Square & Broadway theaters accessibility. Everything else heads downhill from there... There was a decent sized line for check in (~15 min). The rooms have somewhat up to date decor, but are still relatively old & drab. Definitely not what you'd expect for that price range. There was no bottled water in the room, no mini fridge, & they wouldn't even give us a fork for a leftover cheesecake my wife brought home for dinner. The gym was well equipped but there was no staff on duty so good luck getting anything out of the locked fridge. Overall, the service was OK, the facilities are dated, the rooms are somewhat spartan, but the location is excellent. I thought based on the price & experience that we've come to expect from a Marriott property it was a little disappointing. | 3 | null |
The most disgusting property ever visited by La Quinta
Its funny..not..haha!!! When you look to have a great place to stay for a getaway...and the most you want at this property,,is to GET.AWAY...your getaway...GOTAWAY!!!,,The location is suprisingly excellent from the hwy,,however,,for a family who wants a since of more than aesthetics..this place is scary...Unsavory character events happening outside your door...To the cleanliness...deplorably disgusting...LARGE STAINS IN THE upholstery..chair and recliner..both needed to be GARBAGED..which was placed outside the door...burned from cigarettes..the base of the bathtub..refrigerator...outside the cabinet..which should have been replaced in 1972..AND..a very lack of concern for the condition of the lobby kitchen..2 hrs after breakfast ended. When I lodge my concerns to the front office,,I was told by lady at desk,,,"Ive only work here for a couple of months"...I also asked if all the rooms were in this condition,she pushed out..like the unsavory recliner that maintenance normally handles the conditions of the room...I proceeded on to send email today to LaQuinta Nationwide.which took notes..assigned a case #,and forwarded me to "who knows where"subsequently receiving a call from the "front desk manager" who tried to passify me with 1000/2000 pts. I asked her to take a trip to the room,and call me back afterwards,and then let me know if her offer was justified..That call was placed at 11:00am...never received call back...However,as I checked my email..The case was closed as if noted....customer has been contacted...NOT...Not only was the room a "bust",,but also the customer service...I will never stay here again...I wish I could just upload the photos...Be careful,,,if you begin to stay,,and get a big nut in your gut..it is probably true....be wary....10/5-7/2012 | 1 | null |
Room ok, outside needs power wash
The room was an average room. no complaints. the outside needs a good power wash and a coat of paint. Convenient location. I was able to check in at 9:00 am. typical Days Inn breakfast. There seem to be a lot of workers staying there (oil field ?) . I did not see any 'unsavory' characters hanging around. | 3 | null |
Perfect Location
As all the other reviews say, the location of this hotel is perfect! I would not hesitate in staying at this hotel again if I was in New York City.
The rooms are a little dated, but spotless! They are cleaned every day with fresh towels. An Iron and ironing board is provided along with a good hairdryer. There are no tea or coffee making facilities but Fluffys diner a block away does the best coffee, Fluffy's are also great for breakfast. We stayed on room only option as there are so many great places to eat in NY that we just wanted to get out and about.
I had read in previous reviews before I left that the lifts were very slow, this was not the case in our stay, we stayed on the 26th floor and never had to wait more than a couple of minutes for a lift.
One thing I did notice was there were not many staff around, in the whole time that we were there the only staff that we saw were three receptionsts and the bell boys, Not that this bothered us as we were not at the Wellington for a lesiure break but to explore NYC.
So to sum up! Fantastic location for the price! I would not think twice about staying there again. Warm, clean, comfy room with the whole of NYC to explore on your doorstep.
A tip for traveling from JFK to the hotel:
Get the skytrain from JFK to Jamaica Station then the subway will take you straight to Broadway, the hotel is just around the corner, all for $7.50 we opted for this so that we could mix with the locals and the price was good too! The whole journey only took an hour, so it is around the same time as a taxi if not quicker.
While we were in NY we went for dinner at Planet Hollywood, Hard Rock Cafe, Bubba Gumps and Stardust Diner, plus some other not so well known restaurants,diners, bars and deli's.
We visited just about every attraction that we could fit in so, if anyone wants any more information on my trip about the attractions, hotel or restaurants please get in touch. | 4 | null |
just not worth it
Cleanliness: there were stains on the sheets, carpet and chairs
Location: Was begged for money twice in front of the hotel
Rooms: room was a long walk from the parking lot had to haul all of our stuff out of the rental car a 5 min walk through the hotel because they had a door locked. Old dingy tv lamps and chairs
Service: I told them there was no hot water and her answer was they put in new boilers. didn't apologize or offer a different room or any thing.
Value: charged me 100$ for a place that should have been 30$ I looked up online and they charge 30$ less it would still be a rip off.
Sleep Quality: tiny pillows and hard bed | 1 | null |
Smelly, dirty rooms with bugs in them
I made reservations at this place, in part because I got a really cheap rate. My plan was to stay here for 3-4 months while I relocated to Dallas.I reserved a non-smoking room but when I showed up they were unable to accommodate. They stuck me in a smoking room and said I could check on my own each day to see if they had a non-smoking available but they couldn't tell me when one would open up. The room they gave me smelled horribly of smoke, it was dirty, and there was a cricket in the room that kept me up for both nights I stayed. The sheets on the bed looked dirty and there were tons of food crumbs on the table when I moved in. They ended up charging me $96 for 2 nights but I was more than happy to pay to get out of this dirty, smelly, underwhelming place. It was a terrible experience and I would never stay here again. | 1 | null |
Nice hotel, Great location
I stayed here for 3 nights. Its about a 20 min taxi ride from the Midway airport. It has a very nice view of the Chicago River. From the room, I could watch boats on the river, and see the Metra (city train) in the distance as it made its rounds. This was cool for me since I live in the country. Its in walking distance of several resturaunts, starbucks and a CVS. They dont have a free breakfast, but there is a deli on the ground floor that I visited every morning and had a bacon, egg & cheese bagel, and a coffee for $5. There were always taxis there waiting, and there was always someone there to wave them up for you. The staff was more than friendly. I actually spilled my coffee on the way back up to my room one morning and one of the roomkeepers saw it, cleaned it up immediatly, and later, to my surprise, brought me a fresh pot of coffee!! I visited the bar on the 15th floor after work twice, good drinks and great service. If youre in the area, I highly recommend it!! | 5 | null |
Best of a Weak Lot
Downtown San Jose is very peculiar. The 10th largest city in the U.S. (yes! By population larger than San Francisco) with no real downtown. There is not a retail store in sight. The hotels are generally the weaker one in the chain (I have stayed at four others) but the Fairmont is the best downtown in my opinion. The rates are competitive. The rooms are large and comfortable and clean. The amenities are "fine" if not outstanding (pool, fitnress). Lobby bar is a good spot for meeting up. Restaurants are uneven (Grill on the Alley fine but not as good as others nearby) and the breakfast/lunch restaurant consistently weak. There may be new management as the staff attitude and attentiveness has much improved over the past year. A good choice. | 4 | null |
Update completely or tear down.
Dirty, dirty, dirty. We stayed here one night last week and have been here twice before. This place is not clean...just look at the carpets in the hallways and rooms. It is OLD, period. Staff is nice and helpful and they serve food in am and pm, but there are so many newer and nicer places to stay in the area. | 1 | null |
It's the small things that make the difference
We had booked our room way in advance, I had asked for a room with a view, which we got - thank you for that. Although the room was smaller than we had hoped, we learned to appreciate the hotel, primarily due to its proximity to everything, excellent housekeeping and because we had a nice bathroom with complimentary toiletries. And last but definitely not least; the rooftop terrace - it's truly enjoyable and I can only imagine how amazing it must be during summertime, when it's nice and warm and the rooftop bar is open....
The breakfast buffet had like a million pastries and muffins, different sorts of bagels and toast and ..Philadelphia cream cheese and jam. And Butter, of course. I sort of missed other kinds of cold cuts, and found it quite strange that there were sooo many cakes to choose from and yet only two kinds of spread?!
Another thing which I found really odd and annoying was the empty fridge in our room. I desperately wanted some water the night upon arrival, but couldn't get any until we went to buy some the next morning. So if you arrive late, make sure you bring your own water ;o) | 3 | null |
Run-down Hotel Not Suitable For Business Travel
I am attending a conference at this hotel and was sorely disappointed. Don't trust the pictures. My room is rundown with furniture that is completely overworn. Everything is covered in a layer of dust. The bathroom has a "dirty-old" feeling to it and there is zero counter space.
There is no gym.
The WiFi is a joke for a business hotel. When I checked in, I was warned that "We don't guarantee WiFi in hotel rooms, only in the lobby and hallways". I'm sorry, but telling me that it's going to be bad doesn't excuse it being bad. There is no excuse for having no Internet access in a business hotel in 2012. Am I supposed to sit on the floor in the hallway and do my work? | 1 | null |
Great Location, Excellent Service
This is a great hotel if you love to walk. From the hotel it is an easy walk to Seattle Center and Pike Market. Pioneer Square is walkable too. The lobby and lounge area are very comfortable. The rooms are not exceptionally large but they are very comfortable. | 5 | null |
Wifi rip-off
A reasonable hotel, great tourist location, and the bar overlooking Times Square is great. But what's with this short-sighted decision to rip customers off by charging them obscene amounts for in-room wifi?
By no-one's standards can nearly $20 for one day's access be considered reasonable. And the hotel has the cheek to define "a day" as noon to noon. So if you log on at 11.45am, sorry for you!
This is short-term profiteering in the extreme. My response is simple - Renaissance has lost me as a customer, forever. I stayed in small-town motels in other parts of the US where free wifi was the norm. Catch a wake-up, Renaissance. | 3 | null |
Convenient Location, but Not the Best Doubletree
Booking was done on-line, but not through the Hilton site, since their site was not working for several days straight.
Arrived and the Valet Parking was efficient. $37/day with minimal wait to get your car. Check-in was slightly less than stellar. We had three in our party, as I specified on my reservation, but we were given breakfast vouchers for two (I had paid for three when I booked). We were given two cookies (not that I NEEDED a cookie, it simply represented the LACK of attention to detail.)
The room was comfortable enough. I didn't find it to be all that small. It lacked the common find in most hotels, highlighting room service offerings, neighborhood restaurants, etc. The bathroom is small and while the tub and tile were clean, the walls were stained.
Breakfast was fine. It was a basic hotel hot breakfast buffet, but is handy. It offered fresh omelets and fresh fruit in addition to scrambled eggs, bacon, sausage, etc. Our server was delightfully attentive.
At first glance, the dining room looks nice, but I did notice that even in the dining room, the walls were quite grimy.
This hotel is located in a great neighborhood, with plenty of restaurants within a short walk. If you stay in Doubletree hotels, this hotel may not match up to your experiences elsewhere, but it is a safe, convenient location. My hope is that they start to pay attention to the details. It shows when they don't. | 3 | null |
dc trip
We stayed four nights at the hotel. They were remodeling the bar area so that was a disappointment. The location is great ,but the rooms need updating . The size of the rooms were nice. The wallpaper was falling off the wall in the bathroom and there was a big hole in the cushion of the chair I sat in. The furniture is dated in the common area. Not friendly staff, I ask for information about the metro and the desk help made me feel stupid for asking about the route of the metro.No one to open doors for my stay except one time in four days! Not impressed with this hotel. View was looking down at the roof! | 3 | null |
HORRIBLE IS THE ONLY WORD THAT COMES TO MIND
I don't know what to say other than this was a horrible stay. The pictures look nothing like the room does. Or even the hotel. It really should be condemned. The "Indoor pool" is surrounded by leaky ceilings and the water is green. I wouldn't dare touch it. I booked online and ended up in a room in the very back of the hotel where no one else was. The whole night (that I had no choice but to stay for) I did not see one single person back there. Employee or otherwise. If I wasn't with my significant other at the time I would have requested a change of room because I felt like it was the back of an abandoned house or something. The pictures I took are terrible. One is of the "lock" on the door that didn't match up to the door and the wall and thus was useless. The other is of the bed that had no fitted sheets on it at all. it was quilt, sheet, mattress! | 1 | null |
Great location. Decor very tired but does the job.
3 nights standard room $80/night
Pros
- Location is great. Right in the heart of the union square region. 5min walk to BART Powell station and Market St.
- Complementary continental breakfast
Cons
- Right on the main street Powell. Can be a little noisy with the cable cars at night. However our room 406 was surprisingly quiet.
- Small room, the furnishings a little tired. Wifi was charged at $10/day. Lots of free wifi all around San Francisco.
Overall the hotel does the job, but if you are looking for the extra little touches of flashiness and hospitality don't expect much. | 3 | null |
Best value and location in Times Square
The location can't be beat -- 3 subway lines within a block, close to theaters, up the block from TKTS and some great Irish pubs. The hotel is old, but clean and well maintained with small bathrooms, comfortable beds and very decent prices. I always feel safe when I'm at the Edison and can only conclude that it must be a great place to work since some of the staff have been there since my first visit in 1999.
The deli (next door to the hotel) is getting better every year -- a good spot for a quick, but cooked to order, breakfast before heading out to see the rest of the city. If you are looking for luxury this isn't your place, but if you want a comfortable, safe place to stay with easy access to everything the city has to offer, at a reasonable price, the Edison is perfect. | 5 | null |
Never again, if I can help it
I stayed at this hotel for a conference that I was working at. My boss had warned me that it wasn't the best hotel, but I had to go anyway and I figured it couldn't be that bad. Well, it was. I arrived about 10:30pm to check in after a long day of travel. The room they had me in at first was not only dirty, it was also on the ground level with an exterior door and two full screen windows that couldn't be effectively locked. As a woman traveling alone, I immediately went back to the desk and requested a new room. This one was at the back of the premises in a dilapidated, dark and damp building with no security or front desk. There were stains on every towel, and the sheets. There was also a huge stain on the carpet. I ordered room service twice during my four day stay and the trays stayed there for over a day each time. The food itself wasn't great, but at least it wasn't terrible. Luckily, there's a huge mall across the street that I ended up spending most of my free time at.
What's sad is that you can tell that this hotel was originally nice. A lot of time and money must have been spent building that hotel. You can tell that they spend a lot of time on upkeep of the grounds. But there just hasn't been any maintenance or upkeep and it's all gone to ruin. | 2 | null |
Only Location
Based on the name Hyatt I expected much better than what I got the place looked nice from the outside. Then we gave the car to the valet and the price overnight for a hotel guest is forty five dollars which is way too much and then on top of that they say to have your car out it will take twently minutes. I have stayed at much larger hotel operations and max wait for a valet car was 6 minutes at the most. On top of this when we got to the room the toilet would not flush so we had to call the maitnence. On top of this the rooms had nice tv's but the sound had a max of just thirty not allowing me to hear the tv at all. The beds were not comfortable because the thing just sank and the next day my back was aching like hell. It was not comfortable. The location is absoloutely great but other than that I do not see anything that would justify the price per night of just a basic room. | 2 | null |
Too close to the highway
Older hotel, no longer Marriott and very close to the highway. It is very noisy 24 hrs per day. In addition, the hotel is undergoing renovations. I would have appreciated notice when booking the hotel. I have never had this experience. You feel as if they are drilling in your own room. On the positive side employees were very helpful and caring. | 3 | null |
Awfull
We arrived on the 4th april at the hotel had to wait ages to get into room ,we dropped our cases off the room still wasnt ready , when we got back later we where horrified the bathroom had a bulging hole in the ceiling ,the bath was rusted ,we found food under tv stand ,somone was smocking in the next room which ended with smoke coming into our room which was awfull, for the whole 6 day's we had rashes and could not stop itching we had to get cream and lotion to help, the room was that dirty, the location was fantastic but that was about all, we visit NY and have always had good hotels except for this one. | 1 | null |
An outstanding hotel, location is supreme and so are the amenities and staff.
This is an amazing hotel, directly across the street from Water Tower, Hancock Building, Shopping galore, great food places like Ditka's only a block away.
Beds are dreamy, staff is awesome and location cannot be beat. | 5 | null |
Excellent hotel
I have stayed in a number of hotels in Manhattan and have found them to be pretty similar and of a lower standard than you would get for your money in the UK. The Andaz on 5th avenue is the exception. I travelled with my mum for a celebration trip to NYC and we picked this hotel partly to do with its location and the excellent reviews on Trip Advisor. The rooms were far bigger than most in Manhattan and the hotel was spotless with excellent facillities. After a long flight, check in was a truly relaxing experience; we were shown to a seat in the library, made comfortable, given a complimentary drink and the hostess came to us - no standing in line with a desk as a barrier between staff & guest. The staff team, were young, fresh, attentive, courteous and polite throughout our stay - far nicer than any staff Ive encountered at NYC hotels over the last 15 years. The room was spotless, clean & modern and the complimentary snacks and soft drinks were enjoyed daily! We were in a suite overlooking 41st street and could see the new York Public Library from our wee balcony. We never once heard the people in the room next door and there was no street noise, which really surprised me. (Or, at least, if there was, it wasnt enough to keep me awake!). The bathroom was a very generous size with double sinks, & huge shower which included a foot shower - most appreciated after walking round Manhattan shopping all day! If you like your hotels with wooden floors, crisp neat lines & spotless white bedding then this is the hotel for you. The location is very central for most things tourists would want to see or do and with the subway links at Bryan Park less than a block away, and those at Grand Central only 2 blocks away you can access the rest of Manhattan with ease. I plan on going back with my husband as soon as I can! | 5 | null |
I expect more even form a Manhattan hotel
Good location. Small and hot corridors. Had a room on the third floor. Small, no desk to work on. Small bad, my legs were out and I'm not that tall. Room, shower and linenss were not clean. I needed an ironer that was not in the room for some reason it took me hours to get reception and then it took them hours to bring it.
The water in the sink and shower did not go down so i had to call them and they fixed it the next day (at least the shower).
I'll look for something else next time. | 2 | null |
Great place, conveniently located.
Have stayed here several times and always find it consistent with helpful staff and roomy, comfortable accommodations. Well priced and near Foggy Bottom metro stop it's super-easy to get there from airports, train and metro. | 4 | null |
Great place to stay in NYC
I have stayed at the Hotel Edison on several occasions, most recently in February 2012, and have always had a very nice stay. The rooms are clean and comfortable and many have been upgraded. The amenities were fine and the housekeeping excellent. The staff is friendly. I especially like the fitness room and also the Cafe Edison, which is a great place for breakfast, lunch or dinner. I also enjoyed Sofia's, the Italian restaurant in the building. You cannot beat the location, especially if you are in NYC to see some plays. This is not a "fancy" hotel but it is perfectly adequate and I would be very happy to stay here again. | 4 | null |
What a Joke
I booked this hote for my spouse for two nights with the points that I have earned staying at various Country Inn and Suites. The second morning, a maid walked in on him without knocking which wasn't a big deal but common sense and basic hotel training about knocking first would be a could practice. Secondly, when checking out of the hotel the person (probably the hotel manager) accused him of smoking in the room. My husband has never smoked a day in his life and was offended by even being asked. There were no apologies. I contacted the cooperatate office two weeks ago and was informed they would contact the hotel and cooperate would get back to me regarding my complaint. Two weeks later and no reply from cooperate. I hope you do not stay at this hotel while in Jacksonville and for that matter a Country Inn and Suites. Marriott treats people with respect, has a better bed, cleaner rooms, staff that are intellegent and a much more pleasant stay. Remember I always stayed at Country Inn and Suites until this bad experience and not even cooperate gives a hoot about business. April 2012 | 1 | null |
Worst hotel in decades
We are Gold level Hilton Honors members, booked a non smoking room here, The room next to us was a smoking room the 2 rooms across the hall were also smoking rooms. the hall smelled like a Marlboro convention. Would not stay here again on a bet. How absurd, it was like 1960, if you wanted smoking rooms on the same floor as dumb as that is, why not have the smoking together and the non together, this ridiculous hotel has smoking rooms next to non smoking, across from smoking randomly. I had to run the fan all night and it was bad. How archaic and how dumb to have smoking next to non and across from smoking rooms. Skip this place unless you like to stink of smoke. | 1 | null |
Reliable and well-maintained
I've been staying here off and on since the mid-90s. Recently returned for a longish stay for first time in three years. Pleasantly surprised to find things in good nick. If you luck into a high floor it can be pretty quiet and restful for midtown. Only issue is tech: the wi-fi is extra and per device. The TV's are turn-of-the-century, which would not be so bad if they had better connections. On my latest stay, there were annoying sound problems with the NBC signal and a snowy picture for the ABC affiliate. | 4 | null |
Historic HeadHouse Tower
If you stay, choose a room in the HeadHouse tower. This adaptive reuse of a classic old railroad building really works well. Built in 1893, and listed in the National Register of Historic places, this structure was renovated by Marriott with considerable financial assistance from the city and under pressure to maintain it's many unique features, including large windows and 16 foot wide hallways. The rooms have high ceilings, quirky layouts and lots of extra space. Its' a short walk through an inside bridge from the main Marriott, and you get a nice feeling as you walk through the renovated station area, now a part of the convention center. It's not like staying in a sterile box at all, and the standard of service is all Marriott. | 4 | null |
An Unfortunate Series of Events
I booked a suite at the Hard Rock Chicago for Lollapalooza weekend. While I live in the city, I was attending the event with clients and wanted a Loop home base. The hotel is very well situated for that purpose, and the suites (in the narrow tower atop the building) are spacious with spectacular views - this particular suite looks onto Michigan Ave. to the north and down the river to the west. The bathroom was tired with cracked tile and lightly mildewed grout: not horrible but not what you want to see in an expensive tower suite. The absolute best thing about HR Chicago is undoubtedly the structure itself - the Carbon and Carbide building is a green terra cotta and gilt Art Deco masterpiece.
Anyway, things went downhill fast after check in. The Hard Rock is closely connected to the festival. Many VIPs (including band members) seem to stay there, which is cool in the abstract. But HR is in fact an atrocious place to be during Lolla due mostly to hotel mismanagement. All of the public areas, bars, restaurants, meeting spaces, and other amenities are 100% handed over to private events shilling for Hyundais, booze, cellular services etc. This leads to throngs of meatheads mobbing every inch of the place in search of free hooch and it means that hotel guests have no access to any amenities whatsoever. One manager/bouncer advised that I was as free as anyone else to stand in line for a wristband to get into the restaurant/Hyundai hip-hop club wannabe. A guest later actually tried that, but was turned away for not being on "the list."
Hotel mismanagement really stood out on Saturday night when some drunk kid tossed a huge block of concrete from a construction project down the tower stairwell, smashing water pipes from the sprinkler system, flooding the stairwell and tower elevators, and creating a very dangerous situation. Setting aside the question why they had construction materials in a fire escape stairwell in the first place, the hotel handled this horribly. The incident happened a few hour before we returned to the hotel. When we arrived back there early Sunday morning, tired, muddy and tipsy, no one from the hotel was around to provide information, and no signs had been posted anywhere. When the elevator doors opened to reveal water gushing from the ceiling, I called the desk. Management's "solution" was to tell guests to hoof it up 15 flights of wet concrete stairs and to be careful. 6 hours later, the elevators still were not working, so getting to the street, with luggage, involved the same 15 flight hike with no help offered or given by the hotel. When confronted with the hotel's complete lack of service and its questionable decision to send guests into a dangerous situation, the manager on duty (a well-beaten man by this point) responded to my criticism by asking "what was I supposed to do?" He also said something about one of the other guests ruining things for everyone. The hotel offered nothing when I checked out. Not even the satisfaction of its desk staff asking: "How was your stay?" | 2 | null |
Give this hotel a miss.
Just spent 2 nights at this hotel and can't think of a positive thing to say about the place. Dirty carpets, chipped paintwork on the wood and walls, chipped tiles in the shower unit (a positive health hazard in our opinion), scruffy and scratched furniture, our room was depressing to say the least. It might not have been so bad if the bed linen had actually fitted the bed. Won't be returning here. | 1 | null |
IDEALLY LOCATED
This hotel is the perfect place for spending a good weekend in New York City. At the heart of Manhattan, you have easily access to all main attractions of New York from the hotel by foot, taxi or subway. Freshly renovated, the rooms are clean and enough comfortable. If possible, don't hesitate to request a room in a high level to avoid the noise of the street, especially the evening and the night. The only negative point of this hotel is that it doesn't offer a restaurant, even for the breakfast. However, there are a lot of restaurants in the area. The service is good; we have had a good welcome at the check in and the hotel concierge is really helpful for everything you want. At last, the price is very competitive for an hotel in New York and the location of the hotel. Highly recommended ! | 4 | null |
Good value
My family paid $96 plus tax to spend a night at this hotel (discounted because we belong to Marriott's membership program at the elite level) and we were not disappointed. There is nowhere to walk to near the hotel but if you're just killing time in between flights, there are worse places to do so. Our room was functional, clean and satisfying. We ate breakfast on the club floor and it was tasty. The fitness center wasn't anything to write home about. But the staff was attentive and we made the most of the free airport shuttle. Overall, a good-value hotel. | 4 | null |
Great hotel!
This is the hotel we choose to stay when we are in Austin, the location cannot be beaten! I like going out to 6th street and not taking long to get back to my room after going to the bars. The hotel is gorgeous! The front staff are nice and so are the servers in the bar/grill. The room was so gorgeous, we had a corner room so we had a double view. I liked the ambiance of the room when we walked in, lamps with a dim light on and soft music to greets us. I highly recommend the Driskill, worth every penny and cannot wait to return. | 5 | null |
Subsets and Splits