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Nice Hotel Close to Everything
We just came back from spending the weekend at the Hilton Garden Inn in Inner Harbor Baltimore Maryland. The hotel is in walking distance to everything and the water taxi is right down the street if you don't want to walk to the aquarium etc. The bed was very comfortable and the room was pretty large with nice big bathroom too. The only complaint I will make is that during out whole stay here we never got cleaning service. It would of been nice to have our bed made and fresh towels on Saturday upon returning from the day exploring Baltimore. Also I would recommend that you do not eat breakfast (unless of course it is free w your stay, which it was for us) at the hotel. They charge 12.99 per person for the breakfast and it was definitely not worth it. There are so many other place you can walk to right in the area and get a delicious breakfast/brunch paying half the price. We would stay there again though since it is close to everything and a nice clean hotel. | 3 | null |
Wanted to review higher but didn't get much sleep
Ok it is in Manhattan so expect very small rooms. Still the beds were good and rooms fairly well appointed. Stayed here for 19 days while working a major sporting event in NYC.
As others have pointed out very limited dresser space, kind of old looking bathroom that was very small. My room was about 18 by 10 feet (not counting the bathroom) not much room to move around in.
What was very annoying was having a group from a foreign country renting 3 rooms across from where I was. The adults would party until midnight daily but yet their young children would be left to run wild starting at 4:30AM. The kids as young as 2 would be screaming in the hall and banging on doors. I know at least 2 other rooms in addition to myself would call security only to be told there was nothing that really could be done about it as they were good customers. If they were good customers, I would hate to see bad ones. During the 4 days they terrorized the floor I saw 1 male who was dressed like a total slob and 3 women (1 in each room) and about 7 kids from teen to 2yrs. They were out of control while the adults would not even pay attention to them.
If you want a hotel that cares about your sleep don't stay here, keeping noise makers happy was important to them, especially since the the association I was with was under contract with them anyway. | 3 | null |
Less than what I expected
First of all, this was probably a nice property back in the day but those days are gone. They have done little to bring this place up to the Hilton standard. There is a limited offering as far as television channels go. I wanted to watch the SF Giants' game but it was not available even though all of their games are televised and this team is the closest in proximity. I was also unable to watch the early olympics offering. I called the front desk and the man said that he would do some research and call me back. The call never came. I asked for and got a room on a high floor facing away from the street to avoid the noise. However, no matter where you go, the noise will find you. The airport is close by so there is the accompanying noise, along withnoixe from the train that runs alongside. I like the cool night air but I couldn't leave the window open due to the noise. The bathroom lighting is very dim. Upon checkout, I was not even asked about my experience when I handed the clerk my room key. Also, the parking fee is exhorbitant and the garage is a mess. The price for this hotel is also way too high for the value. It appears that they cater to those attending conferences at the hotel (a captive audience). Needless to say, there are better offerings in the area and I will not be back. | 1 | null |
Needs refurbishing
We stayed there 2 nights. The room needs to be refurbished. The lobby furniture was dirty. The breakfast that was included with the price of the room was not great. Not a great Courtyard Marriott. | 3 | null |
Great location - LOCK YOUR VALUABLES!
We have stayed here several times, mainly due to the location. The rooms are tiny, but beds are comfortable enough. It's not very peaceful, you hear the sound of people in the hall and doors closing. We purchased a fan to help drown out some of the noise.
This last visit was a disappointment all the way around. I can't emphasize enough to lock your valuables. I had just returned from a trip to bury my Mom, and left for SD the day after my return. I had a large pouch of all my favorite jewelry pieces I'd taken on the previous trip, and just placed the pouch back in my suitcase (didn't have much time to repack). Around the 4th night there, I realized my jewelry pouch was missing FROM MY SUITCASE. Didn't report to hotel or police, because I second-guessed myself, that maybe I had left it behind. Sadly, I was correct that I had packed it, and it was stolen from my room at this hotel. They do provide a safe, and I highly recommend using it. I lost some great jewelry, but more importantly, some sentimental pieces of my Mom's...heartbreaking.
Be sure to request a room overlooking the courtyard with the pool. This stay, our room was on the outside, next to the street and parking lot. It was very noisy, and the "partial ocean view" was quite lousy. The parking is safe, although you do pay a considerably nightly fee.
We will probably check out some other hotels on our next visit. | 3 | null |
The convenience isn't worth the annoyance
I only stayed here for the location of the hotel, but I was expecting more from a Sheraton based on their reputation. I paid $378 + 100 deposit for two nights. I went to the front desk twice to ask politely-worded questions about two minor inconveniences (the t.v. in my room wasn't working, and I thought I had been charged for internet when I was told it was free) and the two who helped me were condescending, defensive, and apathetic. I don't expect people to bow to me or go out of their way to help me (that would embarrass me, actually), but I do expect civil treatment. The staff who helped me were just mean spirited. One of them was a front desk supervisor. If he acts like that, it's no wonder the rest of his staff do.
Don't stay here--especially around the holidays. It's just depressing. | 2 | null |
Beautiful hotel, great location
Stayed in Essex Suite, it was very roomy and decorated beautifully. Staff very friendly and helpful. Great location, walking distance to most sites. Located right at Central Park. Room didnt really have a view, but I think a large number of the rooms do not. We really didnt miss the view since not in room til dark. It was up to Marriott standards in my opinion, | 5 | null |
High hidden cost
I booked a king-size room online but got a double bed I hate. The bed is shaken and lumpy. Now it is 21st century, you would expect free wi-fi. However, this hotel charges $10 per night for internet and $38 for parking. Also the restaurants in the lobby are lousy and ridiculously expensive.
Thought Sheraton was decent, I am so wrong. Will NOT stay here any more! | 1 | null |
Staff confused unprofessional, noisy walls and doors, nicely decorated clean, overpriced
I booked through visa world points and paid about $100 more than the direct rate for 2 nights. There are minimal amenities. No hair dryer, no sauna, an expensive charge to use the internet and their computer. Half the time I had to open the heavy glass lobby door the attendant was usually occupied or stood yards from the door, no indoor swimming pool. Dupont circle is a very nice area and 2 stops from union station. The room was too small for the king size bed could not open closets nor draws and pass through and faced an alley. Shortage of dress hangers. There were so many bolsters on the king bed that it cluttered an already small room. There was no seated uphostered chair. The lobby was nice. The continental breakfast was ok but the use of non ceramic fruit bowl was unsanitary. The walls are so thin that you hear self closing room doors and every loud noise from the adjoining rooms.Thank god the guests are not rowdy and are in bed by midnight. The guest are mostly business conventions and are mismatched for a single pleasure trip traveler like me. The lobby concierge were constantly misinformed and had low communication skills i.e. museum tickets, how to get to the museums, weather forecasts.I would ask is what is the weather tomorrow? She would say 54 when in fact it would be cool and rainy. When I checked in a female concierge did not communicate that she had called the baggage handler, and failing to tell me that I should wait by the desk. . As a result I searched for the bags causing alot of anxiety. The manager tries to befriend you when you get frustrated but takes time away. Most guests are very cold and all business.Hotel has very few queen size or double beds for singles. The restaurant is overpriced for the portion and is overstaffed to the point of annoyance. | 2 | null |
Fabulous facilities
Stayed recently for a conference that was taking place at the hotel. The rooms are by far the best i've seen in Chicago. Spacious with exactly the right amenities for any traveller. Loved the running track, thought this was a great idea and the views surprised me as it was only on the 3rd floor. Attentive front desk staff made the check in process super speedy and the late check out was greatly appreciated. I've knocked a star off because the service at breakfast was very slow and we had to ask several times for condiments or extra milk. Despite this I would definitely stay again. | 4 | null |
DC stop on way down to OuterBanks
Friendly staff that was so helpful and pleasant - the open wine tasting each evening was a great touch - very good with our dogs and for those without dogs you are not overwhelmed by those traveling with their pets.
Staff were helpful with directions and very attentive to any questions / needs we had.
Stayed in another Kimpton Hotel in Baltimore on our return trip from the Outerbanks and had a very good experience their as well.
We will be a return guest and will recommend to our friends. | 5 | null |
there are better motels to stay
large motel with very small chambers which are for a dog too small
the chamber was this way small that you but 10 inches near the wall
no frigidaire
view against a wall
very noisy between the rooms
no internet no breakfast
for this value ....don't , there a better | 2 | null |
Okay, except: bad Wi-Fi, cold showers, and they really need to rethink their breakfast options
I'm relatively low-maintenance, but I need a quick, decent, healthy breakfast each morning, with no hassles - and a coffee maker in the room would have been much preferred. Hilton has four breakfast options, and none of them meet my criteria: room service (of course way too expensive), dining room (when you're in NYC, who wants to spend all morning over a leisurely breakfast, in a sterile hotel dining room?), Starbucks located at the corner of the dining room (full of sweet, fattening, baked goods, and not a single protein item available, except a bag of nuts), and their "Take Away" line in the dining room. By far, the Take-Away line had the best options: A great egg & bacon/ham sandwich, yogurt parfaits, fresh fruit, & other substantial breakfast choices. The only problem is that each morning there is a long line of people waiting there to be served, and they can only accommodate one person at a time, and the level of service that you get is greatly dependent on how busy they are at that moment. (They had no idea how to streamline their operation - Henry Ford would have had a field day here.) The first morning, there were only about 4-5 people in front of me, so I got good service (wheat bread instead of a bun, and he even asked me what kind of cheese I wanted on my egg sandwich). However, the second day, there were probably around 8-10 people in front of me, and he was obviously overwhelmed. He kept barking at people to go over to Starbucks if all they wanted was coffee, and when I tried to ask for wheat bread and cheddar cheese on my egg sandwich like the day before, he simply said it couldn't be done today - he was just too busy, and then when I did get my order, it didn't even have ham as ordered, but bacon. If a good breakfast is going to be so hard to come by, they should at least provide a coffee maker in the room, so that we're not too grumpy when we see our limited breakfast options downstairs.
One other note about the food: One night we were on a tight time frame, so we planned ahead & ordered room service for dinner. Of course it was ridiculously expensive, that's to be expected (specifically >$125 for a salmon dinner, a Cobb salad, and a pitcher of iced tea). We received excellent service, but were a little underwhelmed by the quality of the food. I thought a Cobb salad in NYC would have been great, but I don't think I've ever had a Cobb salad served with a vinaigrette dressing before, and I didn't particularly care for it. My husband enjoyed the salmon and mashed potatoes, but the other green vegetable wasn't even good enough to eat more than one bite.
We also had trouble with their Wi-Fi connections. They were eventually able to fix it for our computer and i-Pad, but I was never able to use their Wi-Fi for my phone, and I wasn't always able to get 4G inside the hotel.
Oh, and I almost forgot. Hot water was a scarce commodity. The first day, I took the coldest shower of my life (except maybe when I was a teenager at Girl Scout camp, but I don't think that should count because that camp didn't have heated water anyway). The subsequent days were a lot better, but by no means hot. | 3 | null |
Beware!!!!
Old, ancient hotel. Smelly rooms. Phone didn't work, fridge was broken. Everything in the room should have been replaced 10 years ago. This hotel is actually worse than any hotel I have ever stayed at (even 2 stars). After 4 days the fridge started emitting toxic gas and I had to be evacuated and transferred to a different room. It is a shame for them to say that it is 3.5 star hotel. I wouldn't even call it 1 star. | 1 | null |
Terrible
Room was tiny, dirty, no lightbulbs in bedside lamps. We asked for some twice and used cell phone to read by, but by midnight still no bulbs so just went to sleep...or tried too. Our room was on first floor bordering hallway to outside, lobby and breakfast area. Husband tried to use iron in am, but ironing board was broken and iron water leaked everywhere and didn't work. Complained to manager and room discounted 20.00. Was VERY happy to leave and will NEVER stay here again.
Average fast food/buffet type breakfast. | 1 | null |
Super friendly staff and great location
Great location for flights in and out of LAX. The staff is super friendly and helpful.
Nice size rooms. Beds are very comfortable. Nice linens.
Hotel is very clean. Nice lobby.
Free shuttle to LAX every 15 to 20 minutes. | 5 | null |
Unfair And Arrogant
My first two visits to this motel were satisfactory. That all changed on 4-18-12. My reservation stated that I "must" have 2 rooms with an inside connecting door. The rooms I was given did not, which I could have accepted had the motel had the courtesy to inform me of its inability to provide them before I arrived. The desk clerk did not feel the need to apologize. At 4:15 that morning the piercing fire alarm sounded and the entire hotel was evacuated. My ears are, literally, still ringing. A soda machine on the first floor had begun smoking, which set it off. The next day a man filling the machine with soda told me that an improper circuit breaker in the hotel's system caused the problem (I don't know if that is true but, in my opinion, either the hotel or its soda subcontractor should have prevented that nightmare). As I was leaving I attempted to inform the manager of my dissatisfaction with the reservation and for being billed for the night of the evacuation but he was terse and barely looked up from his counter as I began to talk, so I saved my breath and left. | 1 | null |
Nice, but a little tired
I have stayed here a number of times because it is convenient to my office in Manhattan. I come back because it is familiar, close and fairly priced. The staff is ok, and the rooms are ok. The lounge/bar is small but comfortable. The lobby is starting to feel worn, and the rooms seem dated. Without an upgrade soon it will certainly begin to feel like it is past its prime. | 4 | null |
Clean, friendly, great location.. worst kept place we have been!!
So the location is first class, service and friendliness is first class, rooms cleaned every 2nd day... generous with towels when I asked.. sheets clean...
The place is seriously in need of upgradeing, but would come again for the good things it offers!!! | 1 | null |
Old and Dirty
I stayed 6 nights here on a conference in May, the hotel was well overpriced with an avarage rate of 350 buck per night, they could get away with this because rooms were hard to come by in town. The bathroom was old, shower needed a good deep clean and the general decor of the room was from the 1980`s.
As location goes its not to bad, about a 10 minute walk to the offices and finance district. Staff are friendly enough, breakfast offer is ok and is served quickly with your check arriving with your breakfast plate...
One of my colleagues was staying at the W hotel 10 minutes away, and paying less than i was, i was extremely envious. Next time in Chicago i will opt for a more premium offer.... If the rates are good when you book don't let my review put you off if your only looking for a bed to sleep in...It will be suffice. | 2 | null |
Stay away from this hotel...
They will charge you for stuff on your credit card that you didn't even do.....I live 150 miles away and I got home and looked on my card online and they charged me $250.00 for saying I was smoking in my room.....I don't even damn smoke....I called they say they got pictures from some maid...Bull-crap....I had to leave the room 12 hours early anyway and anybody or anything could've happen to that room while I was gone........A big rip-off...they will steal your money.....beware of them hidden charges.... | 1 | null |
Unfreindly for business travelers
I stayed there 4 nights for business and this is first time in this area, the service on 1st floor bar and grill was horrible, me and my customer were sitting at the bar area for 15 minutes and no one ask if we want to order, we finally wave to the bar staff and witness the dispute between the waitrer and bar tender that no one wants to work in that area, they finally took our order but like doing us a favor. Internet was terrible, phone reception in the room was horrible, and then the life music at the lobby area was so loud that if you stay from 9th floor and below, your can't escape music even you in the room. | 3 | null |
the perfect final
after loosing heart with the valancia we booked at the grand del mar,what a great surprise,and what a lovely property,food,pools,and rooms.
from first contact I felt at home veronica was so good with us and welcoming we could not wait to get there.
any way we arrived to a grand welcome,a wonderful gentleman handled our arrival at reception with a great understanding when my card blocked for some reason,nothing was a problem to him yes after five weeks holiday and two car rentals sometimes cards sag at the edges,to cut a long story short I stayed for free in a wonderful palazio suite (my wife paid)
I did not know the hotel belonged to Mr Manchester who owned the hyatt regency towers in san diego twenty five years ago that I loved .
firstly all the food we had at the hotel was heavenly,the service with Adam taking care of us was angelic ,as for the pancakes better than the bellagio las vegas & this says it all for me.
when leaving a small misunderstanding over the resort credit the reception manager on duty did not question my memory of what I thought I agreed with them over the phone when I made the booking (I am wondering if they are wright or I am) to put it simply I am glad the Valancia let us down, this way we discovered the great del mar. | 5 | null |
A place to stay but not much more - rather disgusting...
The Hotel is located off the main areas of DC and is not convenient to Metro or anything else other than the wharf... The wharf fish market is an interesting place to see but nothing I would look forward to on a vacation and the location makes its a poor choice for business unless you have a car, order a taxi in plenty of time to get where you are going.
No free shuttle anywhere.
First impressions... Not the worst place I have ever stayed but probably the second worst I have stayed in the USA.....
Dingy, old, dirty, dank, drab, smelly... I am referring to the staff, lobby, restaurant, bar, entrance, everything!
Uncaring service. Staff that do not know what is going on, do not communicate and do not seem to care what is going on around them.
There are a few staff that really try hard and go the extra mile for guests but none are at the front desk!
The pool is something out of the 1950's and is right on the main road outside the hotel and ringed by a tall steal security fence that makes you feel like you are in a cage...
The one good point is the view of the Potomac off the bar, restaurant and some of the rooms on the back of the hotel. Quite nice and the patio outside is probably comfortable in the Summer or Spring.
If you like the stuff above then you will love the bar full of 40's - 60's men and women that crowd in to listen to old Motown and other unknown funk music from the 60's and 70's...
Hint: get the staff to bring you a clean sheet to put down on the bed and use your own covers and pillow!!! | 1 | null |
No elevators, stay on 1st floor!
So-so value for money, Denny's next door useful but no elevators to help carry your suitcases upstairs and no luggage assistance available (unless you hit lucky and find a guy who can kindly help you). Some rooms quite far from reception. Not advisable for layovers if you have heavy suitcases. Facilities old and dark. | 2 | null |
great choice
This hotel is very well located and close to everywhere. Clean rooms, friendly staff, and a nice lounge area with bar service makes it a great choice in Manhattan. Starbucks, Central Park, restaurants and subway stations right next door is also a plus. | 4 | null |
good for the price
i dont agree with the people that says this hotel is discusting, i stayed here for 5 days, my room was ok, the bathroom was renovated, ok the staff in the from desk is not nice but is a motel that's the way it is. the price is very good, centrally located, the parking is very limited though, if you like to be welcome this is not the place for you. i travel around the world and this place is ok ,believe me. | 3 | null |
Lovely boutique hotel.
My friend and I stayed mid week at the Monaco. It is a beautiful, trendy hotel in mid downtown with very cool decor. There is a free manager's wine and specialty drink in the lobby each evening and the happy hour in the adjacent restaurant is the bomb! Only suggestion is to bring ear plugs for a good nights sleep. After all, you are in downtown and can get a little noisy early morning.
The overnight parking is pretty steep too. Great location within walking distance of shopping and the Market. Starbucks is right next door. | 4 | null |
Great value for your money
We stayed 3 nights, the room was comfortable, the location was superb, the staff was helpful... I would recommend this hotel to everyone!! | 5 | null |
Used to be a Wyndham, off to a good start as a Renaissance
This place used to be a Wyndham Hotel IIRC, and is now a Renaissance. So far, so good. Nice location, close to offices, civic center, sports complexes, etc., with a reasonable amount of bars and restaurants close by. Also adjacent to the light rail system, which offers a convenient connection to a bus that takes you to Sky Harbor. Check in was fast and painless, and the room was standard Renaissance (that's a good thing). A solid option if downtown Phoenix is your destination. | 4 | null |
Trashy Upgraded Motel 6!
I really regret my decision to stay at this hotel. Although i live in the city of chicago my boyfriend and i enjoy spending our weekends away just for a romantic evening on fridays or saturday nights. The staff was horrible. The general manager seemed clueless about greeting guests in a reasonable manor and the housekeeping staff was completely and utterly ghetto. i hate to use the term but its true. the only person i seem to enjoy was the black girl at the front desk i believe her name is monica or something. she was very nice and smiled at us and made me feel greeted. the bar was okay but ive had better drinks. the rooms= omg horrible motel 6 like seriously 159 for a room that had old sheets/blankets, old paintings, old carpet the only thing that was nice was the televison. i know this hotel wont last 3 more years it just couldnt. its a decent location but they need new staff completely like new housekeeping, front desk managers/general manager, better/ more friendly bartenders as well as a TOTAL upgrade on the rooms. i was so disappointed in my money and time i invested in this place i will never recommend anyone to go here. seriously save ur money or spend it somewhere at least in the downtown loop area you might pay more but i can bet your experience will be worth any money you spend. sorry to say but this place sucks. | 1 | null |
Average Hotel, Decent Price, Ok Location
We booked this hotel for a family reunion trip. It wasn't close to the location of the reunion, but we were sold on the fact that it was close-ish to the airport, had an airport shuttle, and there were 3 car rental locations within walking distance if we needed a car.
I got a great price on Hotwire, probably one of the cheapest places in town, as downtown hotels were going to cost almost triple and did not provide airport shuttle service. Considering the lower price of other locations around the area, I was happy to take what I could get from this place, but I still expected some basic amenities (which they did have)
The bed was actually VERY comfortable, and we slept very well both nights we were there. No complaints about the room in general. The floors weren't "moist or sticky" like other reviewers said. We did have one small water bug in our bathroom, but it went away without any problems, and Im not overly concerned about such a small creature. Most hotels have the bathroom essentials, such as soap, shampoo and conditioner. They had these, but they were in "pumps" attached to the walls, which I was somewhat taken aback by. I didnt use them as I had my own items, but I definitely wouldnt have used them if I didnt have my own. Just seems strange.
There is only one plug in the bathroom, so for women like me who like to have their curling irons heating up while they dry their hair, its not going to happen. Its not a huge inconvenience, but something to note.
Breakfast was actually pretty good. Scrambled eggs, bacon and biscuits and gravy. There was a short lull in the biscuits being restocked, but overall, it was hot, free and tasty.
My ONLY concern is the shuttle service. It arrived in a timely fashion (approximately 25 minutes from the time we called.) The hotel is about 20 minutes from the airport, so consider the time it takes a shuttle to get there and drop other passengers off. If you want them quicker, consider calling them as soon as you get off the plane to allow yourself time to grab your bags etc. However, my concern lies in the way the driver drove the shuttle. It was erratic, over the speed limit, and at times scary. Two people honked at the driver because the bus swayed over into the other drivers lane.
The location is good if you are looking to go downtown. The hotel offers a shuttle service to the downtown area (check with them for the specific schedule). Although we didn't use this service, it was about a $20 cab ride downtown. Not too bad. We also rented a car from the Hertz close-by as we wanted to explore outside of the immediate area.
The A/C works, the hot water was hot, the faucets work, the TV worked, and overall it was an average experience. Feel free to ask me any questions you may have :) | 3 | null |
Love this hotel!
A wonderful hotel in a perfect location. Warm, helpful, friendly staff, large really nice room, excellent location close to Space Needle. It's always hard to go to a city without knowing the neighborhoods, especially with kids. If you're wondering about Seattle, this hotel is perfectly situated! A couple of blocks from Space Needle and all that area has to offer, and then easy access to monorail for a quick fun ride down to Pike's Place (aquarium, ferris wheel, market, etc.) I can't wait to go back. | 5 | null |
Great if you are expecting a 2 star level hotel
Had called upon getting my reservation notification and had requested a single king room and was told no problem just show up when I checked in and make the request. Well of course upon getting there and making the request, I was told that none of those rooms were available. That the rooms that were assigned to the bidding service that I used were allocated double bed rooms.
Just getting to the check in station requires some maneuvering as they have no parking spaces assigned for registering guests. The narrow lane next to the entrance clearly has signs that indicate no parking or standing, so you have to find parking in other places to check in. The bidding service had rated the room 3.5 stars and I would have to surmise that a lot of that rating was due to the fact that they have several components that comprise a hotel of that rating, but somehow they neglected to take into account the actual condition of those facilities.
The facility is comprised of one main building (tower) and additional rooms which are joined through a series of halls. If you are in the tower and have to park in the back because of the very limited parking in the front, you will find no signs providing directions on how to get to the tower rooms. There was no parking directions provided at check in.
The room itself was clean and comfortable but in need of a serious makeover. The bathroom was very small. Claustrophobic guests should look elsewhere. The location was close to the Reliant stadium and so if you are in town and want to be close to the stadium it would be convenient, but I could never consider it a 3.5 star quality property. There are many other properties in that area that would be much better values and would justify a 3.5 star rating. I would not stay there again. | 2 | null |
Great except lighting.
Lovely, comfortable hotel in the heart of Boston, with excellent food. Delightful rooftop pool/patio where we attended a wedding. My only complaint was that lighting was so low it made it difficult to navigate hallways and elevator. | 1 | null |
A good, extended stay hotel
This is a decent extended-stay type hotel (and one of the cheapest ones using Marriott points in the area), a few miles north of downtown. Our room had a separate living and sleeping areas with a nice little kitchen (and a lot of utensils).
The buffet breakfast was pretty standard and well stocked/fresh. There are also quite a few dining options nearby. Overall, a nice clean place and recommended for a few days stay and/or for families. | 4 | null |
Very accommodating
I found this hotel on booking.com and was pleasantly surprised by how generous and accommodating the staff was. I made a mistake when booking my room and had to switch into a different room and was instead provided with a suite at no extra charge. I especially like Rocky and Charlie who were very helpful in making my stay enjoyable. I would most certainly come back and recommend this hotel highly to anyone in the area. | 5 | null |
Beautiful Hotel
THe Hotel is beautiful, very luxurious and the staff is very friendly and helpful. Parking is a bit expensive but worth the convenience. I was not crazy about the city of Baltimore itself, so luckily the hotel made up for it and the restaurant A&O inside was fantastic too! | 5 | null |
Nice Chic Apartment style hotel
What I notice right off the bat was the service which is excellent. Before I even reach in my purse to pay the cab..my door was open and a firm hand was reaching out for me with my luggage.
The hotel is very chic,sexy and modern which may not suit everyone taste. The rooms are very clean , simple, modern kind of Ikea-ish ( in a good way).
The cellar bar has a great happy hour with a professional crowd. The onsite restaurant is Koi which has great sushi in a fashionable atmosphere.
The hotel is in great location for restaurants , shopping( Alice & Oliva is right down the street). There is a coffee shop right next door. The Bryant park Grill is across the street.
Great hotel for business or a sexy weekend in the city. | 5 | null |
An Historic Beauty in need of a facelift
Spectaculiar Hotel, amazing Lobby. The duck show was the highlight of our stay, lobby bar is gorgeous as are parts of the hotel. Service was impeccable. Food and cocktails very forgettable. The highlight of the stay was the famous ducks walking through the lobby.
I would suggest visiting if in area for duck show, but never for an overnight stay. We checked out early...that should say enough. | 1 | null |
Decent little hotel, great location
The location - right off Times Square and not far from St. Patrick's, Rockefeller, etc. - is ideal. The staff was really great. The downside was that the room was really tiny. I didn't expect a lot and I can deal with small spaces but I barely had room to move around. The dark colors probably made it feel smaller than it was but I've got nothing against the decor really. The other downside was the bed. It drives me crazy when the mattress sinks in the middle and that's what happened with this bed. I didn't sleep well at all. The gym was good - a few cardio machines and weights which was totally fine. Overall not too bad but I'd probably search out another hotel during my next trip to the city. | 3 | null |
Middle of nowhere
The hotel is in the middle of nowhere, has rude service and is just run down. I definitely won't be back. | 2 | null |
Great hotel on the Riverwalk!
Wonderful accommodations, superb staff and great tapas. Half price happy hour two times every day. John, Jose, Michelle, Theresa & Chelsea, all in the dining room area, were wonderful, friendly and attentive. Aarron, Stephen and Eddie, from the front desk and bell desk, we're very courteous and helpful. This is an all suite hotel with large comfortable rooms, nicely appointed. For military, active or retired, there is a nice discount. | 5 | null |
La Quinta should be ashamed
I don't like to bad mouth a place, unless it is deserving!
This place IS deserving. We got in late, around 9pm, The front desk man was polite, but looked though he just got out of the state penn. We had to find the room our selves (no help from the front desk), when we did finally find the room through the maze network of 1960's buildings, the door was hard to open,the room was so stifling hot. I believe the microwave and TV are the ones originally purchased for the room in 1980. So we though we would try the pool,Big mistake, we made it down the concrete stairs without breaking our necks, to the pool yard and spa, to find poo, yes poo, floating in the spa! The front desk man,acted as if it happens all the time.
Needless to say, I would not wish this place on my enemy's!
La Quinta corp, do yourselves and Phoenix a favor, drop a wrecking ball on this place! | 1 | null |
Great Stay and a unique hotel
If you're a fan of rock n roll consider spending your stay in Chicago here. It is a very convenient location by the river on Michigan Ave. My family of 4 had never stayed here before and we had a great time. The double room has queen beds which is a must for us. The hotel is very unique and decorated with great memorabilia for all different eras of rock. Each floor had a different legend of rock as a theme. It was fun to go to each floor and see what there was. The 3rd floor has a business center that is complimentary for guests that has computers and a printer. Parking is expensive but it has in/out privileges. If you plan on parking and not using your car at all, less expensive parking is available in public garages. Rooms were clean and had enough room. Highly recommend and we will definitely be staying here again. | 5 | null |
A good central location but somewhat dated
A mid size hotel in a very central location. It's within a couple of minutes walk of Grand Central Station and the bus stop that serves the airports, so very convenient.
Service was ok, not especially good or bad. The room was somewhat dated and had a torn bedspread. Even though we were on the 12th floor, it was still quite noisy. The windows were single glazed in an old metal frame, and there was a small gap around the window mounted A/C unit which didn't help. The A/C unit itself seemed particularly ineffective with no noticeable cooling, just a fan. Fortunately it wasn't too hot when we were there. In addition to that the doors all slam so hard the whole room shakes and if you're near the lifts they are also rather noisy.
There was however a 'fridge, coffee percolator and micro-wave, and a very old (ie; not flat screen) TV. | 3 | null |
Fairmont delivers again!
Stayed at the Fairmont Millennium Park in Chicago for 10 days for business and pleasure in June. My first room was a nice size, with a large LCD TV wall mounted on an arm, a very comfortable bed and gorgeous bathroom with separate shower stall. I lived there for a week, but regretfully had to move out for 3 days. While checking out, I told the front desk that I was returning in 3 days with my wife for our anniversary. When we got there, we had been upgraded to a beautiful and spacious suite with great views of the park and city. Service throughout my two stays there was outstanding and Fairmont remains my favorite domestic hotel. If you travel a lot and can stay at a Fairmont, do it! My only complaint was that, during my first stay (on the 8th floor), all the doors slammed too loudly and I kept getting woken up before 7 am. They should get better door closers that slow the doors down more. Other than that, perfection! | 5 | null |
Good Value in DC
I stayed at this property from June 6 to June 9. I was attending a conference at the Hyatt Regency Capital Hill and didn't like the Tripadvisor comments about the Hyatt so I stayed here. I took the Metro from Reagan Airport to the Chinatown Metro Station. It was under $3.00 and the station is only 3 blocks from the Hampton Inn.
The male front desk clerk who checked me in was very pleasant and had no problem checking me in even though it was only 1:00. The room was pretty large and was very clean. The view was of the condos connected to the property but I could see a part of the city street.
The Safeway Grocery Store is only two blocks away and a very good restaurant, "Busboys and Poets" is 1 1/2 blocks.
I was a bit worried on Friday night when one of the staff told me that there were a bunch of girlscouts staying on the property but he assured me they were all kept together on two floors. Even though the hotel was obviously totally booked, it was extremely quiet and peaceful and I slept well all 3 nights. I went down to breakfast at 6 am on Saturday hoping to avoid alot of kids but there was a group of 20 already eating but they were very well behaved. It was a typical Hampton Inn breakfast, not bad, not great.
I ordered delivery to my room from an Italian NY Restaurant and it was actually pretty good (though the wings were smothered in sauce). It was very convenient.
I definately made the right choice staying at this property and will definately return. | 5 | null |
Keep driving to the Galleria area for better options....
For business travelers- it's all about location. Houston Brookhollow Courtyard- you have a problem.
Despite the email warning from the hotel, this location is a nightmare to get to and once you are in this scary neighborhood- your choices for non-hotel dining are mighty slim. The rooms are worn and need a deep cleaning to lose the ready to mildew feeling in the rooms. A noisy a/c was a problem throughout the night.
Traffic in this part of town is a mess- keep driving towards the Galleria/Post Oak area for better room options. | 2 | null |
Best experience with Manhattan Hotel yet!
I was lucky enough to be able to book a room here for two nights with a very great rate through a third party booking travel site during hurricane Sandy. I was pleasantly pleased with the top notch service and the ultra clean and roomy room here.
As chaotic as things were in NYC during the hurricane, I was always getting amazing service and peace of mind. Their emergency plans were clearly drawn. All guests were well informed of what to expect and what to do during the storm. They even had a nice dinner buffet for hotel guests so we don't have to come out and search for restaurants when the storm was in full blast.
The room we stayed in were very spacious and clean. Hotel staffs were very professional, friendly and extremely helpful.
Best hotel I've stayed at in NYC yet. I'd definitely come back here again. | 5 | null |
Great Location - Elegant w/o Being Pretentious
My husband and I recently (July 2012) stayed at the Conrad Hilton in Chicago for a work trip but also to celebrate my birthday. The location to the downtown area and Michigan Avenue was perfect. The hotel is connected to a mall and you can easily pop out onto Michigan Ave. using this connection. We also walked to Navy Pier from the hotel.
The bed was extremely comfortable and the bathroom was enormous! The staff at this hotel were great from the check in staff to the bar staff. They have a great terrace that you can sit and enjoy a drink or a meal. We didn't eat at the hotel restaurants simply because there is so much right around this area.
I especially enjoyed the vibe of this hotel. It is elegant and well appointed without being over the top or pretentious. You can walk through the lobby in shorts and flip flops and not feel out of place.
Great hotel experience overall! | 5 | null |
best to find another hotel
Do not stay here if you aren't planning to go to sea world on the fre shuttle every single day with your 8 screaming kids in tow. That is the only reason anyone should stay here, esp for these rates. The place is a glorified Motel 6. Don't be fooled by the modern aesthetic and sleek furnishings in the lobby. That's where the updates end. The rooms are fine, but nothing special. If you are here for work, note that there is no desk/chair set up for work, or for reading, eating or anything. If you order room service or have leftovers, you will have to eat it in bed as there is nowhere else. There is a table by the window but no chair. When I asked for a chair, they brought me a cheap, plastic folding chair, though it was padded at least. Speaking of meals, the food here is abysmal. Really terrible. I had a food and beverage credit to use up so I ordered room service several times. The breakfast was the most passable, but don't even think about getting dinner. Plus the aggravation! If I am ordering a burger+fries, do I really have to specify that I'd like ketchup?! If I call in the evening to order breakfast for the next morning, can't you just take my order instead of insisting that I use the door tag, which you have to have brought up, since there are never any in my room? Do we have to do this every evening? Can't you please just leave a few breakfast order door tags in my room? Can you pls bring me my coffee and omelet in one trip instead of my having to call about it? As for the food itself, it’s what I imagine kids get when their parents take them to restaurants where “kids eat free.” Or maybe worse. I’ve never had the misfortune of being one of those kids. That is, until I stayed at this hotel. It is bland, overcooked, freezer burned, half-eaten (yes, imagine ordering fish sticks and getting one that is inexplicably cut in half!), and otherwise completely unpalatable.
Housekeeping- what you get: (1) trash removal (2) make the bed (3) fold bathroom towels. The mostly threadbare, used beach towels? Those will remain crumbled up on the floor. They will not be replaced, much less folded and tucked away. Those wet swimsuits drying in the shower? Those will end up on a pile of your things, whether they be your clean clothes, dirty clothes, shoes, laptop. God forbid they hang your damp swimsuit back up after cleaning up the bathroom. As for throwing them on top of your laptop and clean/dry clothes – totally careless and aggravating.
As you would expect, pool area gets pretty loud and raucous until late (sometimes 1130pm even though pool is supposed to close at 10??), even with the windows closed. If you want peace and quiet, ask for a room away from the 2 pools. Or better yet, stay elsewhere.
To add insult to injury, a $50 charge appeared on my credit card a few days after I checked out. After a week and a half of calling and leaving messages, I finally heard back from someone about the charge. Apparently the food and beverage credit does not cover tip, delivery and taxes. Even though these add significantly to the cost of the food, and are mandatory. Worst of all, it was never mentioned anywhere when I booked the hotel, confirmed the reservation, checked in, ordered food, signed for the food, that these fees would not be included. WTF! After a little arguing, they agreed to reverse the charge. What a pain!
There were many other instances of aggravation that I haven’t mentioned. But, to end on a positive note, there was plenty of parking, the paved path by the water is nice, the toiletries have a nice lemon scent, fridge in room, and .. that’s all. I would never stay here again. If you feel the proximity to sea world is all that you need and is worth the nuisance of dealing with this staff, do watch your bill for extra charges that happen to slip in. | 2 | null |
In short.....highway robbery!!!!
The room was very nice for the price Expedia gave me. However, no in-room wireless. Very expensive wired internet in room and very slow at that. Everything is highpriced from parking to internet to food. Not sure how business travelers make it here. Would not stay again. | 3 | null |
Prison cells must be larger
There is absolutely nothing special, memorable or distinctive about this loosely labeled "boutique hotel" The staff is disinterested, lacks follow up skills and the ability to pretend they care. Equipment (Irons, haird dryers) pretty well shot but the rooms, my God the rooms are they small. Club Quarters is known as the cell hotel this is worse. Maybe 8 x 10 with a queen bed. Claustrophobia? this is not your hotel and at about $500. per night, no bargain.
I'll pay the extra and stay at the Waldorf. This is what I get for trying to save a few bucks. | 2 | null |
I couldn't leave fast enough!
The first thing I noticed when I arrived was that this hotel is run down, old and in a shady neighborhood. I was visiting for business for 1 night and needed a good night of sleep before an early am meeting. That night I came back to the hotel after dinner to find about 10-15 adults sitting on the floor of the hallway outside my room. One was even leaning against the door of my room. They were all talking and seemed to be having a good time. I looked puzzled and one of them mentioned they were there to make sure "none of their kids sneak out". That night I got ZERO sleep because these adults were laughing, talking loudly in the hallway all night long. I asked the front desk for help and they sent up a security guard. I then heard the security guard say "Hey guys sorry to bother you, someone called so can you maybe keep it down just a little bit?" I called back down to the front desk and told them that "someone" was a guest in your hotel. The front desk asked if I would come outside my room to talk to the security guard. So much for them respecting a guest wishes to remain anonymous. They were not helpful - the next morning I left my room and when I opened the door I almost hit a woman in a sleeping bag outside my room. I travel every week and stay in countless hotels, but I have never come across something like this. Don't ever stay here - the warm cookie isn't worth it. | 1 | null |
In Chinatown not Soho
Inconvenient access to rest of Manhattan. You will spend a lot of time on the Metro and make transfers to get anywhere uptown. Nearest good restaurant is three blocks away. Smallest room I've ever had outside Japan. Staff was quite nice and helpful as they could be, especially Junior, but others were too.. | 3 | null |
Great location, very comfortable
Stayed at the Handlery for a conference in June. The room was compact but immaculate and very well set up for my needs. The location just off Union Square is ideal and the front desk staff were welcoming. | 5 | null |
Simply Terrible
I am normally a big fan of the Homewood Suites brand, but this hotel was just terrible. My company booked three rooms for myself and my coworkers for approximately one month. When we arrived, we noticed that the rooms are set up "motel" style (most of the rooms have external entrances instead of being in an indoor corridor). This was a safety concern for the females in our group. This was NOT advertised on the Hilton website.
Check in was good. The front desk staff were very friendly, but warned us that we were in a bit of a bad area and that we should be careful when going out at night.
When we arrived in the rooms, we immediately noticed problems. In one room, the toilet was unflushed. When I tried to flush it, it backed up. Maintenance immediately came to fix the toilet. Two of the rooms had full sized sheets on the king sized bed. Again, the same maintenance worker came to change the sheets. He apologized profusely and stated that the housekeeper was new and that they are short staffed. When we ran the dishwasher, it leaked a large amount of water onto the floor. Several of the drawers in the kitchen were broken and hanging open. The maintenance worker came back and put a towel down to mop up the water and stated that he would notify the engineer. During the night, my co-worker noticed that the sliding glass door to her room would not lock, and that the door to her room had been damaged previously and looked as if it were not secure. She also spent several hours during the night watching a car with its brights on sit in front of her room. When I arrived back at my room at approximately 11 pm, I noticed a number of people in the parking lot, including a man walking around in his underwear as well as a few women who were approaching cars that were driving onto the property.
Due to the security concerns, we decided to check out and relocate. I completed a survey sent to me via the Hilton group, and received two apology emails from the manager, who stated that they would be doing multi-million dollar renovations soon. I appreciate the gesture, but would not return here. | 1 | null |
Really nice place! Miniature rooms.
I had a friends weekend in Seattle. We decided to stay at the Edgewater. It boasts some amazing views. When we checked in we upgraded our room to water view. It was stunning. I will say the room was so small. We needed a "double room" I have never had a hotel room with 2 single beds. The room was not as clean as we were expecting. There was lots of dust and hair on the counter and the carpets needed some attention.
The toiletries provided were awesome.
We had drinks in the lounge the night before, the music was too loud and not very good so we went to another venue.
We had breakfast in the morning at sunrise and it may have been the nicest breakfast ever, great service, yummy food that was well priced and the view blew my mind.
I would recommend this place for the million dollar view. The room was not the nicest I've stayed in Seattle. | 3 | null |
Poor design let noise ruin a lovely hotel
Every review praising the appearance, staff, and amenities of this hotel are right, but nothing makes up for when your suite shares a wall with the B of A atrium party space! The designer and builder completely missed even basic soundproofing in Suite 518- and I can't imagine what the adjacent rooms must be like. Entire wall in the LR area shook until nearly midnight. The Epicenter across the street has been noted already by reviewers, so we made sure to have a room around the corner. But who knew one had to be above the 5 th floor to escape indoor noise? Nice special treat un- necessarily ruined by a significant design flaw that should be fixed. Ask for higher than 5, and away from Epicenter to enjoy an otherwise first rate operation. | 2 | null |
Free Wifi - but only if the clerk remembers to tell you!
We stayed in a King Corner Suite last night (July 23, 2012) and were advised at check-in that we had free wireless in the room. Yet, when we tried to log-in at the W site, the page required us to pay for the wireless. Since we didn't really need wireless, we didn't continue the registration process. I mentioned this to this desk clerk at check out. He reviewed our bill and commented that the W had not charged us for internet. And that was all he said on that topic.
So there you have it: according to the desk clerk at the W, wireless is free, as long as you don't use it.
The hotel itself is lovely and the room was spacious. Overall we enjoyed our stay, thus the 3 star rating. Our last experience in the hotel is however indelibly bad.
It seems you have to pay for the free wireless if you do use it.
UPDATE
I addressed this issue by email with the GM of the W and received a very prompt and apologetic reply.Apparently, at the wi-fi log in site, we had to first agree to pay for the wi-fi and then to trust that the charge would be removed at check out. For the gracious and prompt reply, I am upgrading my service rating from a 1 to a 3, since an apology (even accompanied by Starwood points) can't change the actions of the staff at the time. | 4 | null |
Okay but showing its age
The front-desk staff was really nice. The bed was pretty good but I am not convinced that it is a Tempurpedic like they advertised (if so, it's the thinnest memory foam mattress I've ever seen.) The whole hotel is really beginning to show its age. There was mold all over the ceiling in the bathroom (room 508). The desk in the room was a little too large are placed in an inconvenient place. There was no refrigerator or microwave (something I think any hotel at this price range should have; the Best Western we stayed at the night before was $50 cheaper for the night and had both.) The view of the river is really nice so stay on that side if possible, although chairs on the balcony would have been nice. | 2 | null |
Average Crowne Plaza Experience. Nothing exceptional here.
I booked this hotel on priceline for $55/night and was accepted on the first bid. I was disappointed that it selected the Crowne, but I was prepared for it, because that seemed to be the hotel most accepted for this location. Upon arriving, the curbside staff, bellmen and other employees were very helpful and kind.
The hotel agent did upgrade me to a Jr. Executive Suite, which had a detached living area from the bedroom. The room was hotel grade, nothing exceptional or outstanding that really made me say WOW!! The hotel had plenty of free parking available and I felt safe coming in very late during my stay. The most ridiculous thing I saw in the room was a message glued to the tile in the shower that tells guests to be sure to put the curtain on the inside of the tub. I thought that was very classy Mr. Crowne Plaza!! O_o
Yes, I would stay here again if I needed to. It was safe, comfortable and in a good location. | 3 | null |
First time at this hotel
The room needed to be cleaned. It appeared that the floors had not been sufficiently vacuumed. The bed sagged. The bed linens had a faint odor which I could not define. The remote for the TV in the living area did not work. Overall the property could use a facelift. | 2 | null |
Good location, friendly and professional service
I stayed at the Hyatt 48 Lex. It's a small more boutique type hotel with very personal service.
Rooms are modern, ideal for someone working while traveling. I enjoyed my small outside balcony and the expresso maker in the room.
The hotel has a comfortable lounge serving coffee, soft drinks and pastries all day. I used the lounge for my business meetings - and it worked great,
The gym in the basement is small, but had cardio equipment and a combined weight machine. I always feel hotels should emphasis more on outstanding fitness facilities - but I guess this is hardly ever the case at US city hotels.
The restaurant was good, but a bit expensive. Perhaps prices are normal for being in the center of Manhattan.
It was easy to explore Manhattan from this location.
Overall my three night stay was pleasant, I got my work done and got some rest.
Talking about rest: my room was next to the staff door on my floor. There were only 4 rooms on one floor, and I was woken up several times by staff slamming doors and having their radio on. After I complaint the additional two nights were quiet and I was able to sleep very well. | 4 | null |
Nothing Special!
Perfect Location, only being a 1 minutes walk from time square, but that is certainly the hotels biggest asset! By UK standards, this would never be a 4 star hotel. The room was ok, but had i have been 2 stone heavier, i would not have been able to have a shower, and i'm only 13 stone now, and i'm a 6ft 2" tall guy!! As for the prices in the bar, they are four times the price of UK bars with all the add on's, ie tax and tips! Go to the off licence! | 2 | null |
Moderate
The room was in need of repairs was in poor condition the room it self was cleaned okay, but the bathroom was not there was a dirty bath towel left in the room made me wonder if the bathroom was even cleaned. One lamp in the coner of the room was in bad condition looked like a fire hazard to me. | 2 | null |
Great decor, terrible noise
Of course, this is the Hard Rock Hotel, so it looks good and has a cool vibe. My room was clean and I really liked the decor, especially the bathroom. I was in town for a convention and the location of this hotel can't be beat. The convention center is about a 5 minute walk, door-to-door.
The problem was the noise. I was on the east side of the hotel on the 9th floor, but I kept waking up to people leaving the bar on the ground level, crossing the street and yelling. All the way from the 9th floor - I couldn't believe it. Also - there are train/trolley tracks nearby, and the dinging bell kept waking me up, too. Of course, the worst part was the "Wintervention" party on Sunday night. There were wayyyy tooooo many drunks stomping and yelling through the hallways. I have never been in a hotel of this caliber with such thin walls. I know this is probably considered by most people to be a "party hotel," which is cool, but the rooms could definitely use some quality interior and exterior sound-proofing. Super frustrating! I was essentially paying for a place to sleep, but I couldn't even do that. To me, the cool decor just didn't make up for it, so I rated my room "poor."
Just know that, if you plan to sleep here, you may need earplugs. | 3 | null |
Will never stay here again, disappointed about Holiday Inn
The rooms are very small, bathroom is very small, sink area and closet are very small. Wireless internet is very weak, get your own hotspot because don't make hopes on having good reception. I arrived with my family and I am a gold member priority club, so I should get better room or get upgrades, however, I got very bad old room, old carpet and very small two bed room. | 1 | null |
Very Disappointed with the Ritz in San Francisco
I stayed at the Ritz recently at a reduced rate. The welcome was very good at the curb but when I checked in at the front desk and they saw what a good rate I received, the front desk clerk was a little rude. When I got to my floor I was taken aback at how dirty the hallway rugs were. I talked to the front desk and they explained that they were preparing to replaced the rugs but I noticed the same complained almost 4 months ago by another trip advisor reviewer.It does not cost a lot of money to steam clean the rugs.
I am a Platinum member with Marriott and I asked where the concierge lounge was and was told that even though I was a Platinum and that the Ritz is now part of the Marriott chain that I was not allowed in the lounge. However, that did not make sense since I have use the Ritz lounge in other cities being a Platinum Member.
On the positive side the hotel has a very good gym.
My recommendation is to stay somewhere else. The St Francis , Westin, Hyatt, the JW, The Union Square Marriott or the Renaissance on Nob Hill definitely know what customer service is and how to create a welcoming atmosphere. Thumbs down on this Ritz. I will never stay here again.
It is a shame. Usually the Ritz is exceptional. | 2 | null |
A fantastic boutique hotel in the heart of Midtown Manhattan
I stay at the Muse on a regular basis for business. I LOVE this hotel. The location is fantastic. Close to Times Square, Central Park, Rockefeller Center, Bryant Park, Broadway theatres and all of midtown Manhattan. The rooms are a really nice size by NYC standards and the beds and beyond comfortable!! As with all Kimpton Hotels, there is a complimentary wine reception in the lobby every evening. The staff at the Muse are extremely friendly and helpful and the bar/restaurant in the lobby is great. The hotel is very modern, hip and stylish. I cannot recommend the Muse enough. | 5 | null |
Good location for exploring SFO
Recently stayed with husband for 4 night break in SFO. Booked Omni based on other trip advisor reviews and we were not disapointed. Great customer service on check in. One of the first checks they made was if we wanted to visit Alcatraz, explaining that the trips are booked up heavily in advance and suggesting they made a booking immediately for us to ensure we didn't miss out.
We booked a signature room and found this to be a really good size with an extremely comfortable bed. The walls must be thick as for once we didn't hear any other guest noise which was impressive considering our room was immediately across from the lifts.
Only improvements I would suggest to Omni is better bathroom products, fluffier towels and complimentary water on arrival.
In terms of location, it's a short walk to the Ferry building (great spot for lunch) and its a 25 minute walk to Coit tower taking in China Town and Little Italy. The tram runs directly outside the Omni although it's only 15 min walk to Union Square.
Top tip: have good walking shoes as it's so easy to explore a lot of SFO on foot from the Omni. | 4 | null |
Great Service
I stayed at this hotel while attending a conference at the Los Angeles Convention center. The hotel was definitely adequate. Clean, Safe, quiet at night. It filled all of my needs. It did not surpass any of my expectations, but if you are traveling for business it's a good choice. It is connected to a small "mall" shopping area which is convienent. What did impress me with this hotel was their customer service. The front desk was awesome! There was some confusion with my reservation and even though the hotel was sold out, they worked their magic and helped me out, and the people were friendly and helpful. The valet and roomservice employees were the same. Helpful and smiling. | 3 | null |
Hit and miss
Stayed two separate weeks this August. First week was fine, although not as special as I remembered it from years past. Second week was not so great. Lots of little things went wrong. 1. Electronic key didn't work (always a great start. I must have violated the 7 feet from cellphone rule.). 2. No cold (that's right, cold) water in the shower. Reported it but it wasn't fixed (anyway, I can now light my body on fire with little discomfort.). 3. No coffee left for coffe pot in room. 4. Self retracting cord on iron wouldn't catch so I had to tie a knot in it. 5. Ultra funky smell in level 7 hallways. 6. Just kind of all around dirty. 7. Staff seems a little preoccupied and surly.
On the good side, I did think their free breakfast was pretty good. I also think they have a complimentary happy hour. I did not have time to attend one, but if they have free beer, that's a big plus.
Probably will look elsewhere on next trip. | 2 | null |
A great boutique hotel
Great staff. We picked this hotel because of courtesy car so we didn't have to rent vehicle and pay more for parking. Even took us to Broncos game. Very comfy beds with chocolates on pillows each night. Large shower and a separate tub. Recommend the French toast brioche for breakfast. We will stay here again. We were in walking of distance of most of the stuff we wanted to do. We had car drop us off at other end and walked back. Was $55 for taxi to airport. Was my 50th birthday and concierge had a birthday card for me. Website I had booked travel thru had wine and chocolates in room for my birthday. | 5 | null |
Will be back
I stayed here 2.13 - 2.14. The lobby was very nice and almost had a 'speak-easy' feel to it, which is a very different theme compared to most hotels. It was too cold for the Rooftop bar so unfortunately I didn't get the chance to check it out. The room was nice, but very, very small. Great TV and plenty of channels, and the liquor/beer wasn't too expensive compared to most mini-bar prices in NYC. Awesome location, walking distance to Central Park and trump towers, and there's an awesome burger joint right next door. They actually have beer that isn't locally brewed which honestly was a relief as I had nothing but local NYC beer that whole week. Food was delicious. We were in room 304, and it was a great view if you like a brick wall and windows to look at, but it wasn't that big of a deal. The only bad thing I could really find was the noise of the A/C unit and the fact that the shower didn't have a closing door. Other than that, I will most definitely return. | 4 | null |
Extremely tiny rooms and dirty!
The rooms are extremely tiny... I'd have to guess 3 by 3 meters. The bed will cover 2/3 of the whole room. There is a tv with only 3 tv channels (2 of them are Chinese). I hope you won't bring more than one backpack/suitcase because that is all that will fit. Really. I went with a friend and we had 2 backpacks, we had no room to walk in our room whatsoever. When we wanted to open the door we had to put the backpacks on our bed and vice versa.
The bedsheets and towels were a bit dirty and had hairs on them. Wi-fi doesn't really work (very weak connection) and the bathrooms are plain gross...BRING SLIPPERS!
This hotel is fine when you are out all day and only go to the hotel to sleep. Nothing more.
The only positive is that the location is excellent! | 2 | null |
Share a room with crickets
I know it's not all the motel's fault, but we recently stayed at this location and were overrun by crickets. I am not kidding but the crickets are of plague proportions right out of the Bible. We killed at least 35 in our room and they kept coming. Also, I guess the housekeeper must of thought we were hungry as they left some leftover potato chip crumbs all over the floor. I know I'm trying to be funny, but in all seriousness this was one of the worst motels I've ever stayed at. Our wakeup call was about 15 minutes late. The shower did not work properly either. Also, I've stayed in smoking rooms before (all was available for our stay), but this one smelled like a tobacco barn. I've stayed at hundreds of cheap motels over the years and certainly do not have the highest of standards, but this was terrible. We will definitely find another motel to stay at in Ft. Worth on our next visit. You should too. | 2 | null |
less.than average
We were in a large group and many rooms had ants in them. The rooms never cooled off even with the ac on full blast. Rooms also had a musty smell. Front desk service was great, avaiability and location were great also.
V | 2 | null |
Excellent stay!!
I had a very pleasant stay here in March/2012. I attended a meeting near union square in San Fran. The hotel is very centrally located! Because of my platinum status, I was upgraded to a suite which was very spacious. The gym was also very well equipped there.
The staff were very friendly and helpful!
Highly recommended!! | 5 | null |
Poor service
The Allerton's only advantage; LOCATION. It is central to everything and smack dab in the middle of all the hustle and bustle of Michigan Ave. I've stayed here several times and find it average on all accounts. Just love the location; dont expect much from this hotel.
Until my recent experience, I had never encountered problems with this hotel.
The woman, who checked us in one evening, was very rude and did not offer any room upgrade alternatives (i.e., upgrading to a king suite) to accomodate 3 adults when I discussed my initial needs. Instead, she was standoffish, short, and unhelpful, providing us with keys to room that did not fit our needs with helping to identify a fitting solution. Upon walking into the room, we realized how small it was and called down to the front desk to ask for other options from another woman, which the woman in the beginning should have suggested to us before hauling all of our luggage upstairs and having to come back down. I was glad we got to upgrade for an additional $35/night, which is no problem. My other complaints was that Valet service was not available when I arrived and we had to double-park and go inside to get somebody to assist us. The elevators are also very small.
I have been charged an additional fees on my debit card; I have called the front desk and been fowarded to the accounting center several times where I have left only 2 voicemails requesting that someone call me back. I am dissapointed and frustrated with the level of service provided by this hotel, beginning from check-in to even after the hotel stay- which I am still dealing with a week after my check-out date. No one has contacted me from the hotel yet.
For the level of dissatisfaction I have experienced, I do not plan to use this hotel in the future and nor will I recommend it to anyone else. | 2 | null |
Lackluster
For the amount we paid for a Club Level room, we were extremely disappointed. The room was tiny, the bathroom was shoddy (chipped countertop, peeling wallpaper, and a the tub spout was loose from the wall, so when you pulled the lever up for a shower, the entire thing moved and you felt like you were going to rip it out of the wall!) The "continental" breakfast in the club lounge consists of hard bagels, cold cereal, and hard boiled eggs, which costs $15 per person for anyone beyond two to a room.The appetizers in the evening are not any better. There was a previous guest's leftovers crammed into our mini fridge and the dresser drawers opened only with the most forceful pull. We stayed two nights and housekeeping never once made it to our room. I don't know if this is a part of the Sheraton's "green" policy to not clean the rooms of guests staying consecutive nights, but new sheets and towels would have been great. We even asked the housekeeper if she could please stop by our room when we saw her down the hall on our way out to sightsee, and she promised she would -- but alas, on our return, same old sheets and unmade bed. There is no way I would ever stay here again. Not even if it was a free trip. It is absolutely NOT worth the money that you're going to pay. Oh, and expect to pay for internet if you're staying on any of the non-club levels. We haven't received our final bill yet, I'm kind of wondering if we'll have our water and electricity usage itemized, the way the Sheraton seems to nickle and dime things. | 1 | null |
Choose a different hotel
As a Hilton Rewards Member I expected better treatment than I received this past weekend at this downtown hotel. I traveled to Indy this past weekend to run in the Indianapolis Monumental Marathon. When I booked my stay, I was guaranteed the special "Marathon" rate. Upon checkout, I was not given this rate and had to call the front desk to make the changes and credit my account. I was not offered a receipt upon checkout, did not receive a paper receipt under my door and was told if I wanted a receipt of my stay, I could come down to the front desk and retrieve my own copy.
Upon check-in, my party and I were told that check-out time the following morning would be at 11am. When I asked if I could have a noon check-out due to the Marathon start time, I was told, "No"...that it was a busy weekend...and was promptly told, "Thank you" and was hung up on. For a hotel chosen by the race event coordinators, the Hampton Inn front desk staff made our stay a very rushed, hectic one. Next time I choose to stay downtown, I will make a wiser choice. | 1 | null |
Average Hotel That Costs Far Too Much
My wife and I spent Friday night in Seattle W celebrating our wedding anniversary. In the past we have stayed at the Sheraton and the Hilton and have loved it. We decided to give the Seattle W a try for a different experience, believing that it would be on par with great hotels such as the Sheraton or the Hilton. Boy, were we wrong.
We are use to staying in higher quality hotels when we travel - and we are absolutely willing to pay a price for luxury, quality, and class. I can describe Seattle W as that girl with average looks and no personality - she can throw on a bunch of makeup and nice dress, but in the end, her personality still sucks.
OUR ARRIVAL:
We roll up and decide to take advantage of the vallet parking for convenience. We were shocked at the $38 per day price tag on vallet parking. We were greeted by the vallet with a friendly smile and he helped us pull our luggage out of the trunk.
Walking into the front desk, we were again greeted by a staff member who was friendly enough, but all business and rather uncaring. The check in process was quick and efficient.
OUR ROOM:
We elected to stay in a "cool corner suite" with a city view. The room was awkwardly layed out, but nicely finished. The "city view" was inaccurate. We were looking at two other towers on either side of us. We could see into one hotel room and one office tower. Our view with simply concrete, steel, and glass.
The bed was comfortable and the linens were satisfactory. The mini bar, like other mini bars in higher end hotels, are grossly overpriced. $10 for 1oz of liquor, $7 for a small beer.
The bathroom was a little disgusting. The tile work was poorly done, and the finishings were ugly. The water pressure was poor, and there was mold growing on the shower tiles.
TRACE RESTAURANT:
The servers at the lounge and restaurant downstairs are friendly and attentive, however, I do not appreciate the cost of the food at this place. No matter how much money one has, I cannot see anybody apreciating having to pay $22 for an omlette, $18 for a milkshake. You can walk over to one of the other high end hotels and dine in their restaurants for reasonable prices and excellent service.
Trace does offer a "happy hour" between 4pm-7pm where you can get a multitude of beer pints for $4. They were offering a delicious pumpkin ale that was just heaven.
CONCLUSION:
For convenience of shopping and Seattle sights, you are better off staying in the Sheraton or other hotel a few blocks over. This hotel was "okay", but I would not stay there again. | 3 | null |
Worst attitude! Even worse rooms
1 - I arrive at the hotel - The super rude staff asks for 300$ security deposit - Never mentioned to me while I was booking the hotel.
2 - The receptionist rudely suggest me to leave the hotel if I really want that money.
3 - The rooms are contemporary! In a bad way. The bathrooms are from the 1950s and are unclean.
I request you - Please DON'T try the hotel! | 1 | null |
A Blue Gem in Downtown Dallas
Stay here instead of the big names - for smaller rooms and a bit off the track you will find a great price, friendly staff, excellent affiliated fitness center, and decent, fair priced food in the restaurant. | 4 | null |
Wonderful Stay
Stayed at this hotel from June16 to June 18.I was a bit skeptical of staying at this hotel as I heard it was the Comfort Inn before the renovations took place.Boy was I surprised.
We checked in on my birthday and prior to checking in we had a disastrous morning and afternoon. If one more thing had gone wrong I knew I would be in tears. We checked in with a gentleman named Pavan who was one of the most friendly and polite front desk associate I have ever met! I had told him it was my bday and that we had such a rough morning/afternoon and he gave us a break on parking. What a great bday present! I already knew things were going to pick up. He continued to speak with us in a friendly manner and gave us some suggestions on where to go etc. He is definitely an asset to the team! So we got to our room and the decor was so funky and different. Its so nice to see a change from the usual. We all loved the lips on the bathroom mirror, how cool! The room was very clean and spacious. We had two double beds so thats probably why we had all that space. I peeked into a room with a single dble and it was quite small. Anyway that night we went partying and came back to the hotel around 4am and realized we had misplaced the keys. There was a gentleman working at the front with glasses (forget his name) and he was amazing. So polite and accomodating. To top it off this was not even his regular shift, he was just filling in for someone but you would've never known (i asked thats how i knew). Anyways he was so quick and we had our keys in no time.
The staff at this hotel are incredible and deserve some praise. The hotel room is very hip and exceeded my expectations. The only thing that I felt was missing is the coffee maker in each room. They do have a morning service which drops off coffee but sometimes its nice to be able to make a cup after dinner, or a long day out. However, with the great service, excellent location, and funky cool rooms I def would recommend this place. Way to go! | 4 | null |
A bit disappointed
I was a little disappointed by the stay. When I checked in the girl did not seem very knowledgable. I had a question and she told me I had to call the rewards line. Fortunately someone then stepped in and was very helpful and knowledgable. Hotel has no shuttle unless going to the hospital. It does seem like an older property based on the old loud air conditioners in the room. The carpet in my room was also pretty nasty with many stains. TV could use an update too. I did get a very good rate so no complaints there. I had stayed in a Courtyard in Bossier City the nights prior and this property just did not show as well. | 3 | null |
Sleezy hotel, nice staff
I booked this hotel for my birthday/new years eve 2012. I was so very excited and looked forward to this stay. This is my review.
PROS:
The staff was very attentive. They were polite and accommodating.
Fun parties.
Free water offered anytime at the front desk.
Comfortable bed.
CONS:
Valet was $35!!!
The new year’s party was pretty fun. But there were some annoyances.
1. We rang in the New Year on the rooftop, but there was NO countdown! Whoever the DJ was they should be FIRED! Isn’t the countdown the best part of new years? No one knew the moment just passed by!
2. I waited 15 minutes for the elevator in the “basement” club to go back to our room. The elevator attendant dropped off a full load but would not let us ride up even though it was the “for hotel only guests elevator”. He made us walk up the stairs to the first floor only to catch the SAME elevator there. So annoying.
The Room:
1. We had a tiny king room. The rooms are SMALL. There is not bureau to put your clothes. There was a bench with a couple drawers. Thank god we didn’t stay long.
2. No floor length mirror in the room, not even on the back of the closet door. How am I supposed to see how my outfit looks? The ONLY mirror was in the bathroom over the sink. There was a magnifying mirror, but I could not use it because whoever installed it must have been 6'5", and I am a petite 5'2". The lighting the bathroom was very dim. Bad for bathroom.
3. Clear glass bathroom doors?! Kind of sexy for the shower but not the toilet! I need some privacy there. I would suggest frosting the bathroom door glass, especially since you can see the ENTIRE bathroom from the outside hallway!!!
4. The bathroom sink and shower leaked like sieves! There were giant pools of water all over the floor.
5. There was a refrigerator in the room, but it did not keep anything cold.
6. There is absolutely no sound proofing between the rooms. I could hear full conversations in the adjacent rooms through the walls!
7. No sound proofing in the windows either! All night long there were fire engine sirens right outside. We were on the 6th floor. Granted it was NYE, but it sounded like it was IN my room.
One word to describe this hotel is sleazy. Lipstick on a pig is still a pig. I will not be staying at the Andaz San Diego again. | 2 | null |
Simple, clean, exceptionally friendly staff
Although a little close to fairly shady girlie bars, the sound of the airport and freeway, this little place is very well maintained, exceptionally clean, spacious rooms, lots of hot water and simple but nice breakfast. Lobby staff were always friendly and accomodating. | 5 | null |
Lovely Vist.
Came to Austin for a recent business trip after checking out all the standard hotel options we decided to stay at the Mansion at Judges Hill. Since we were also celebrating our wedding aniver this was the perfect place and setting. The hotel staff was just great. Customer relations upgraded us to a lovely front room in the historic building, even had a very nice bottle of champane waiting for us iced down. We loved coming back here after being in a conferance room all day at a generic hotel and spending time in the rich elegance of this lovely place.
The staff were all very nice and friendly, our room every day fresh and clean. Thank you for making a long business trip very worth while . | 5 | null |
Beresford
Booked this room for price and location, must admit I had no idea what to expect. The hotel was perfect for our needs. We traveled with our 21 yr od daughter so the rooms were tight. It was difficult to spead out the luggage. But the rooms were spotless. On first night we had 2 double beds. After the first night we thought we would come back on Sat. They said they were sold out but to keep checking back. they did have a cancellation for a double/twin which was perfect. Location was great, they have continental breakfast which was fruit/cereal/muffins. We needed nothing more. If I had any complaint it was that wifi was only in the lobby could not access in rooms. Would definately choose this hotel again. | 4 | null |
This is a place for me.
I'm in the midst of a 10 day stay here, and I can honestly say this is amongst my favorite hotels in the world.
I travel year-round, and just got off a six month assignment and needed a quiet place to finish my work. I couldn't have asked for anything more.
The restaurant downstairs is amazing. Breakfast vouchers cover a huge, fresh meal with at least 15 choices. Lunch and dinner menus cover virtually any taste. Get here soon for the octopus tacos.
Decor of this hotel is indeed early 70's art deco, which I love - the pool area is quiet and very beautiful. The hot tub is luxurious, clean, and connected to the pool. The design is outstanding.
Staff - friendly, outgoing, helpful, and fun. I have already traded music with one of the bartenders.
I barely feel like I need to leave this place. What a treat.
But, if I did, there's a Safeway two blocks away, and Phoenix's most happening night club The Rhythm Room two blocks the other way.
About me: a music industry professional on a sabbatical. have traveled the world continuously for the last 15 years, I know what I like in hotels, and don't expect or want hand-and-foor luxury everywhere I go. I just appreciate pride and individuality in vacation spots. This place has individuality NAILED.
Also, I am writing this review in one of their incredibly nice bathrobes...on one of the nicest beds I have ever slept in. Not too shabby.
Upon checkin - I was given a very fair offer to upgrade to a suite. Given what I already took to be a very fair room price, I upgraded. Unbelievable.
There are of course little things that a fussy traveler could poke holes in, but for me, this place is perfect.
If you are young (even at heart), and want to experience Phoenix as opposed to Scottsdale...this is the place for you.
What fun, not a normal hotel - and beautiful for exactly that. | 5 | null |
Several positives, a few annoying minuses
Positive: extremely friendly and helping staff, kind of nice location (it's korea town, but mostly nice and close to Penn station), free wireless internet, clean rooms.
Negative: breakfast is a brawl: we did not find a free seat despite waiting 5-6 minutes. The breakfast room is definitely under-sized compared to the number of guests in the hotel. Too few elevators (two): often time you wait several minutes for an elevator, only to find it completely full of people, so that you wait for the next one... there are stairs, but they look kind of emergency stairs in fact they lead you in the street without reaching the lobby, so you have to re-enter from the main entrance. Weird. | 3 | null |
Great place to stay
The location of this hotel was great. Close to everything I wanted to do, and bonus was we go to watch the Chicago marathon go by. Anyway I highly recommend his hotel. It was clean and reasonably priced for Chicago. Had lots of boutiques and l
iCal restaurants all in walking distance. | 4 | null |
Horrible Experience
I am not one to write negative reviews but I feel I need to share our experience. I will absolutely never stay here again based on what we are going through with our check-out experience. We decided to leave a day early and they told us that would be fine as long as we checked out by noon. We checked out by 10 a.m. and everything seemed fine. The next Monday we noticed we got charged for the extra day on our credit card. When we called they told us we would have to verify that we left that day even though the staff member that checked us out admitted to entering the information wrong. We have called them and e-mailed them all week with very little response from them. They just keep charging and issuing credits to the point our account is a complete mess. As it sits now we are now being charged over $300. We paid with our bank credit card so now we do not have those funds available in our checking account. When we have gotten through to the manager he tells us the problem is fixed and there is nothing he can do. Needless to say my husband is at the bank right now trying to dispute the charges. This has been a costly hassle and they have not been apologetic at all for their mistake. I would say stay as far away from this place as possible! | 1 | null |
This hotel needs help
this place has the feel of a 1970's hotel, the rooms are small and the bathroom is like a closet, with the wacky bifold door. don't count on taking a bath because there is only a shower.
the shower tiles really needed cleaning, as well as the fridge which had a half full bottle of wine in it.
the food was ok but don't order the fritata it was microscopic, two tiny wedges that amounted to less than 1/4 of the circular pan: it left me wondering where the rest of it went, as the make the food to order.
PROS: it is right downtown 1 block from the capitol, and you could plug any electronic device into the huge tv in the room, nice staff
CONS: parking is high, internet is extra, housekeeping questionable. | 2 | null |
Clean, Affordable Hotel, Safe area
We stayed here for 3 nights, and found the hotel to be much nicer than expected. Our room was very large, with a separate bedroom and living room, as well as a full kitchen. Not fancy, but very clean. Front desk staff were very friendly and helpful - our flight out of Boston was in the evening, but the staff let us keep our bags there for the entire day so we didn't have to drag them all over Boston. The water taxi was very close and convenient - I think it ran every 15 minutes. It was about a mile walk to the closest T train, but the walk was through the naval yard, and a park, so it was very scenic. The surrounding area was very nice and quiet, near the water and a nice view of Boston. While there isn't food at the hotel, there are a lot of places to eat nearby, and a convenience store really close by. I would definitely stay here again. | 5 | null |
Needs Some Renovation
We stayed at the Porta Vista for six nights. We would have left for another hotel if it weren't for the prepaid deal we had from Hotwire. The hotel is dirty and our room needs some renovation. Our shower drain kept backing up and we made the front desk aware of the issue twice only to be somewhat resolved by the end of our stay, standing in ankle deep dirty water as you rinse, yuck. The front entry door's weather striping came nearly off at the middle of our stay. They took it completely off on the next to the last day. Our feet and socks were black after walking on the dirty and stained carpets. We keep our sandals on after the first night. The shampoo they provided was not enough for the four of us, two adults and two small kids. It was barely enough for two. We had to ask everyday for more. I presumed if we asked for three days straight, they get the hint. We usually come back to the hotel late and were just too tired to ask any more so we used the shampoo brought. The free Wifi is slow. As for the $22 valet parking fee, it was not disclosed online to the cost when we booked on Hotwire. I know there is a parking charge but not $22. The front desk clerks were a little hot and cold. When we checked in, the gentleman was somewhat cold and indifferent. However, in the morning, the young lady was very helpful. The one great thing about the hotel is the location. The hotel is walking distance to Little Italy's and a little further hike to the Gaslamp District. For the next time, we would stay in Little Italy but not at the Porta Vista. | 2 | null |
Quick trip to chicago
I took a quick trip to chicago to meet up with some friends and do a little relaxing with some dining, shopping, and nights out. My Stay at Sax was great, i really enjoyed the room i was in and didnt have any issues. The staff was great and polite as always. My only issue was the noise the first night from the crowd below waiting to get into the house of blues. Other than that my stay was great! | 4 | null |
Subsets and Splits