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Convenient, friendly staff
When we checked in, we had been given a suite with a pull out bed, but since I was travelling with my daughter we asked to be changed to a room with two seperate bedrooms. The front desk staff graciously accomodated us. This is an older hotel but it was clean and we paid a very fair price for our room. | 4 | null |
Wonderful Luxury
The Omni is my favorite place to stay in Los Angeles. We started staying there when my daughter went to USC. It is quite luxurious. While my daughter has moved away, we still think about the great times we had there. Terrific amenties, great beds and thick sheets. The staff are incredibly friendly and helpful. When we started staying there, rooms were much more affordable. Now that the Omni has become more established and popular, room prices have gone up considerably. | 5 | null |
Why is this still a Holiday Inn?
The bedbugs were not as bad as the staff's non-reaction and overall terrible attitudes. We could live with tired old rooms for $250 but seriously EVERY aspect of the staff there was terrible. Yes, we have several of our group get bug bites.
STAY away , what a terrible place. | 1 | null |
Escape While You Can...
I stayed at this Embassy Suites for business travel with four of my colleagues. I felt bad because I recommended the hotel and all of us had a horrible experience. The rooms were dated and the bathroom were in need of repair (extremely small too). The carpet was fitly and I was afraid to walk around without bedroom shoes. I never even unpacked because little bugs were flying around in the bedrooms and in the eating area on the 1st floor. The refrigerator didn't really cool and the list goes on. It was a horrible experience. I could not wait to leave.
The hotel is easy to get to and located near several restaurants so that was a plus. The breakfast was great and the people that worked in the lounge area were very polite. To that extent the customer service was adequate; however, living in the rooms for a week (or even a night) was the WORST! | 1 | null |
A hotel of this caliber should do a better job of soundproofing!
I travel a lot and stay at a variety of hotels, both "high end" and "luxury" as well as standard chains such as Hilton Garden Inn and Hampton Inn and Suites. Many times there are few real differences in the actual rooms and that was definitely the case here. The room was very "ordinary" and offered no amenities whatsoever yet the cost was far more than the moderate chains which also provide a fridge in the room and don't nickel and dime for add ons like wi-fi. The moderate chains typically offer a free or low cost breakfast so I was disgusted that a small breakfast for two (yogurt parfait for one, eggs for one person) cost nearly $40. The biggest disappointment, however was the noise level. I have stayed in low floor rooms in cities with extensive traffic noise and never heard a sound. But in my 11th floor room in the Parc 55 Wyndham, there was no relief from ongoing traffic and even construction noise all night long. I did not get a single full night of sleep. I cannot in good conscience recommend this hotel unless you are not bothered by noise. I realize I may be oversensitive to noise, but that is why I travel with a "sound muffling machine" which usually does the trick and at least blocks out hallway and neighboring room noise. But it simply could not deal with the outside street noise. There is no acceptable excuse that an upscale hotel cannot do a better job of sound proofing windows. | 3 | null |
Wonderful Hotel
Iroquois Hotel Staff went out of their way to make my our stay enjoyable. The location of the hotel let us be in the threatre district without all the noise. The staff was so friendly and helped with all aspects of our vacation. Don't be afraid to ask help, from threatre tickets to great spots to visit. | 5 | null |
What a dump!
DH booked a nonsmoking room on-line for 4 nights, but when we showed up only smoking rooms with one double bed were available. It was something out of a horror flick. The room wreaked with stale cigarettes. The window screen was out and on the floor by the window, the the lamp by the bed fell apart when I tried to turn it on. The ceiling light fixture had no bulb. The furniture was miniature and mismatched. The old-style deep-profile TV was blurry. The outside of the building smelled like industrial spillage of some sort. The parking lot had poor lighting and I was fearful just getting to our room as sketchy individuals were loitering about. The frig was so small, you could barely fit a standard takeout container in it. I find it curious that this is advertised as an extended stay accommodations, if one can't buy enough groceries to properly store in the frig. We checked out of the room within 30 mins. and moved to the Radisson by the airport, which was A+! Others were in the lobby complaining as well when we turned in our keys for a full refund. | 1 | null |
Nice hotel wonderful location
I am a platinum priority club member and stay at many holiday inn express locations. I was a bit sceptical about staying at this hotel even using my points. I was so wrong and I should of been a bit more open to the hotel in reading the reviews. The reviews concerned me but consider the source I always say. The front desk people are very nice and made me feel welcome my entire stay. The hotel staff overall were just excellent. My room was nice and gave me a view as requested. Not much to see but yet honored my request. The breakfast in the morning was a hoot. How in the world do they feed so many people and do such a good job. Just like all other holiday inn express locations but a whole bunch of it. Very nice and I commentd whomever runs that part of the hotel. The hotel was quiet and all I heard was the street trolley and that was just wonderful noise.
The location and access to all the great tourist stuff can not be beat. If I am in SFO for fun or business I know where I am going to stay with no reservation. One more item, in writting reviews if you are nice, hotel folks are going to be nice. Be reasonable and open minded and you will enjoy a hotel like this one. Book it! | 4 | null |
So bad I couldn't stay there.
This is a disgusting property. It is run-down, it smells, and is poorly maintained. Ramada should be ashamed, yes ASHAMED, to have its name on this property. I prepaid for two nights on Hotels.com, but after 5 minutes in the place, I left and forfeited my money and went to the Hampton next door. It was that bad. It smelled old and moldy. The decks were of wood and felt unsafe. I will probably never stay at a Ramada again, based on how I feel today. | 1 | null |
Nice budget hotel
if you do not want to spend a huge amount of money on hotel in LA you can safely spend your money here! Hotel is fairly clean . Very beautiful lobby with marble columns , sculptures e.t.c. Every morning breakfast is served- cereal, milk, tea/coffee. Rooms are quite small. Some of them have restrooms but the price would be higher for those. However there is not much problem with the restrooms outside because there are some 6-8 of them per each floor. Same thing goes for the shower rooms (some of them have bath tubs actually). So I never had to wait in line for toilet or shower! Hotel had a lot of guests but because of it size it never seemed crouded. There is a sink in each room. Every day room service people change your bath supplies and bring clean towels. Make sure you ask for the room with the window looking outside because other wise you'll end up looking at the wall. Location is good and you're just 5 min walk till nearest subway station where you can take a train to Hollywood (about 20min) Santa Monica (you'll have to take bus then or take a bus right from where subway station is and ride through town). I would recommend this hotel if you want save money on your lodging and spend them else where:) | 3 | null |
Nice first stay.
Came to Boston for a show. W is right in the middle of the theatre district. Hotel and service was great. We will stay here again. | 5 | null |
Will stay again - highly recommend
We were in Dallas for a week and got a good deal to stay in intercontinental. This is not the first time we stay there. It is consistently good: clean room, friendly personnel, amazing breakfast, free parking. The location is unbeatable. We plan to stay there again during our next trip. | 5 | null |
Highly recommend
Check-in was quick and easy. Room was spotless, and was comfortable and quiet. The breakfast room was spacious and clean, and breakfast was great. The entire property is kept up very well, and is in a safe, quiet neighborhood with plenty of places to eat within a couple of minutes, and there is a huge shopping center 5 minutes away that is also reached with their shuttle. I was a little surprised when I returned at 3:45 PM on my second day to find that housekeeping hadn't been there yet. I called the front desk, and within 2 minutes housekeeping arrived. I was told they were completely filled Saturday night and were a bit behind on the housekeeping. On the morning of my departure, I found my statement under my door and all I had to do was drop the key off at the front desk on my way out. I will stay there again, and recommend it to my friends. | 5 | null |
A landmark, with tired rooms and spotty service
I stayed here for one night on the way from San Francisco to San Diego. The lobby and common areas of the hotel are beautiful and fascinating, including the many old photos in the cavernous ground floor and the various spaces -- the garden that was the old lobby, the new lobby, the giant convention rooms where the Oscars were held in the 1920s. One can wander around and absorb the bygone-ness of the place.
However, the rooms and service are also from a bygone era. Even though I upgraded to a "club room" on the club floor, which promised "all-new bedding" and other exciting perks, my stay was mediocre. The bedding was not new and was of very poor quality to begin with; the bathroom in the room was small and unattractive. The "club lounge" breakfast was one of the worst breakfasts I have ever encountered in a hotel, with just a few stale croissants, atrocious coffee, fake orange juice and a couple of slices of melon scattered about. Finally, the bellmen were full of attitude and after being not given a tip because of said attitude, became outright rude and sarcastic.
I would definitely recommend visiting the Biltmore as part of your trip to LA, but stay elsewhere - there is much better to be had for the cost of a room at this establishment. | 2 | null |
The Kids Love This Place
We came down over Thanksgiving weekend. We have stayed here before, but back in August we found out that this place was a gold mine for the kids with entertainment. Brian does a great job organizing events for the kids in the evening. My kids had so much fun that this will be are place to stay when we come back down to San Diego. Thanks again to Brian for making it a great weekend. | 5 | null |
The Lap of Luxury
The Adolphus is one of those grand hotels that remind you of how things once were. They are celebrating thier 100th Anniversary this year and the common areas are just as pristine as when constructed. I have stayed in many nice hotels but none more grand than this. If you really want a wonderful experience try the Ottoman Suite. It is apparently favored by celebrities and the like. You wander through the seven rooms and enjoy a game on the full size pool table. Truly something to be experienced.
The service was equally impressive. It would take much effort to find the slightest fault with the rooms, service and amenities. | 5 | null |
A hidden gem...and value option for vacation in Memphis
When we learned that our return flight home from our vacation was cancelled, and that we were "stranded" in Memphis, the disappointment was there. But the airlines arranged lodging for us at this outstanding property..What a gem!!...close to everything...and you still get the "top of the line hotel" experience..The drivers, wait staff, front desk, even the engineering staff were equally friendly and helpful. Your property made our family feel as if we were visiting "other distant relatives" who went all out to impress us!!! I would strongly encourage anyone who is contemplating visiting Memphis, stay here...it's a true value option...and the restaurant (and other adjacent dining options...the hotel will drive you!!) are first class as well. Kudos to the manager, and team. | 4 | null |
Worst experience for many years
From the beginning Hotel Pennsylvania disqualified itself by (in the rudest possible way) demanding 4 dollars per suitcase for holding them for one hour. (The room wasn't ready so we had to pay extra.) That is more or less the quality of service for this hotel.
Rude staff who is absolutely unwilling to help let alone send you a smile seems to be company culture. We don't expect that to change, sorry. (And we are positive people who always meet people with a smile. Only one receptionist returned that gesture and did what he could for us.
As you will know from other reviews the hotel is quite run down. Rooms are dark brown with insufficient lighting and not in any way renewed for decades. Off course there was neither fan nor air condition in the room. The socalled business lounge contains of two coffee machines, two computers of old age and generally old fashioned cafe furniture. The carpet was totally worn down.
The two computers was at all times occupied by kids and young people who used them for Facebook for hours. The hotel doesn't seem to care for the travellers using mobile devices as smart phones or iPads. The only way to get your own device online was by cable in the room at USD 11 plus taxes.
And we even paid extra for free wifi and a superior room! This had been confirmed twice to our travel agent thus making us choose HP because of the location.
Breakfast is served in the socalled business lounge and consists of rolls, croissants, jam and coffee plus a watery orange cordial. No yogurt, no fruit, no juice, no milk, no cheese, no meat - nothing but rolls, jam, thin cordial and coffee.
We even got a "special deal" paying 208 per night for a double. Or ... no ... perhaps we didn't. Because when we arrived we were told that the rate differed from day to day ending at 262 dollars per night. Plus taxes of course. And this was late March 2012 implying low season. Wonder how much they're gonna charge you in July?
NEVER get anywhere near Hotel Pennsylvania. | 1 | null |
Outdated
I stayed there 8 years ago and it still looks the same. It is outdated. The carpeting especially looks bad. The staff was nice. The lines were very long for food. More food stations are needed. I think since the location is great, they don't worry about what it looks like. | 2 | null |
Good points and bad points!
Stayed in the Paramount for 7 days in early January. On the whole it was a good experience - the hotel is in an excellent location, there's loads to do nearby and it is also easy for getting around to explore the rest of the city. However, the rooms are incredibly small - we wwere in a double room, but the bed was tiny so we enquired about a larger room, only to be told that the beds were that size because it was a boutique hotel! I have stayed in many boutique hotels over the years, and all of them have had a full size double bed, no matter the size of the room! Anyway, the room upgrade was going to cost us an extra $60 per night so we decided to sleep on it and see how it went. It was actually not too bad so we saved our money for the delights on NYC instead. There was another problem with the room - the shower stopper did not work, so we reported this first thing in the morning and were told that they would send someone up right away. However, on returning to the room later that night, the problem had still not been fixed so we had to go back to the front desk again - they did send the handyman up straight away this time and he fixed the problem in five minutes, which was great! The final downside of our stay was when it came to checking out time - the bill was slid under our door, and they had charged us for upgrading the room for five nights - an extra $300! So we had to go to the front desk and wait for ten minutes while the reception staff were sorting out travel money for another hotel guest in order to get this issue rectified. The reception staff were very apologetic and removed the charge straight away. Check your bill carefully!
Other points - the Library Bar is lovely but very expensive - $14 for a glass of wine! Didn't eat in the restaurant so can't comment on that but the menu did look good. Generally a decent enough hotel though, and despite the negative points I would stay here again. | 3 | null |
Beware!!!!
We stayed at this hotel for my niece's graduation. My poor 93 year old mother's room had bed bugs. We will never stay here again. | 1 | null |
Very good for the price
We were staying in Columbus for a Buckeyes game and didnt want to spend an arm and a leg for a hotel. I cam across the PLAZA and decided to give it a try. I was not dissapointed, the hotel staff was very friendly and curtious. The rooms were nothing special but were clean and bed was comfortable. They have a good breakfast buffett to start your day right! I think the best thing that the hotel did was offer the free shuttle to places of your choice in the stadium district but of course tip your drivers! will stay here EVERYTIME i visit the C-BUS area! | 4 | null |
Mind the Bugs
Prepared myself for a budget New York hotel, so I didn't expect much at all. I knew the price and location were too good to be true and I was right, but I at least expected a toilet seat and functional bathroom without cockroaches. I was woken up early by something crawling near my face and wasn't too happy when I realised it looked like a bed bug. One day later both myself and my boyfriend have lots of little bites.
The only thing to save this hotel from us being absolutely furious was the fact when we complained about the bathroom the Manager on Duty gave us a full refund with out even double checking and hearing any other problems we had. I presume they are used to hearing these things so I do pre-warn you. | 1 | null |
If I could give it a NEGATIVE 5 stars I would!
My husband and I booked this room for 2 nights in advance because the location seemed good and the price was right. We weren't expecting anything fancy, just bare bones but safe and comfortable. Believe me when I say we are low maintenance and it would take A LOT of horror to turn us away from a hotel. Let me also just preface this review by letting you know that the two nights before we checked into this place we stayed on the Ft. Worth side of town in another Super 8 which was really wonderful so I really had a side by side comparison! We arrived late on a Thursday afternoon and were horrified when we pulled up to find that the location was seedy at best and the placed looked absolutely nothing like the pictures posted on any of the websites we'd visited prior to booking. When I went to check in, the lobby was practically empty and a young and very uninterested (aka not very customer service oriented) kid was behind the desk listening to his Ipod. While I was waiting for him to notice me, a homeless man came by and started digging thru the garbage can! That should have been our first clue but still we checked in and made the trek up to the second floor (outside and stairs only, no elevator). The second thing that turned us off about this location was that all of the rooms were accessed outside and a lot of unsavory type people were hanging around the walkways and in rooms with the doors open. It looked like a halfway house parking lot party rather than a Super 8 (trust me when I say this because I live in another big city and this had to be bad to scare me). Once inside we noticed that the room had nothing on the walls to cover the 20 year old paint, the carpet was ripped and stained, the bathroom was absolutely filthy, the desk chair was covered in stains, there was no comforter or fitted sheet on the bed nor was there a microwave or refrigerator as described on the website. We also couldn't seem to locate the WiFi they promised. We sat down for a minute than realized there were probably bed bugs and jumped up and I immediately called down to the desk realizing I couldn't deal with this place and wanted to cancel and leave but it just rang and rang and no one answered. We quickly decided we had to go because not only was I uncomfortable staying there but I couldn't shake the feeling someone was going to steal our rental car downstairs! So I got on the phone with the corporate Customer Service for Super 8 and explained to them how disgusting and horrible the whole thing was and that I wanted my money back and I wanted to go to another hotel. They told me to go down to the lobby and explain the situation to them and that if I had any problems to call them back directly and file a complaint. So I went down with my husband to find that at about 6pm they had already locked all the doors (not a good sign) and the reason I couldn't' get thru on the desk phone was because the kid was back on the Ipod. When we finally got his attention ringing the bell and banging on the door, I explained to that I wanted a refund and the place was the most disgusting thing I'd ever seen. Needless to say he didn't look surprised AT ALL, which is pretty sad. He then argued with me and I explained that I'd already spoken with the corporate office and he was going to refund me and I was leaving. Then he went in the back room and started making phone calls. Finally he asked what was wrong with the room and when I started rattling things off he grabbed a key and started walking out of the lobby. My husband called after him and asked where he was going. He looked at us blankly then we finally realized he was going to check the room. Well this really set me off and I started barreling after him telling him he couldn't just enter the room with our personal belongings without clearing it with us first and that it really didn't matter what he found because he was refunding me and I was leaving. So of course we had to follow him up and point everything out (which he didn't have a single comment on nor did he seem very concerned) but he finally just said bring your stuff down. So he ran out and we lugged our stuff back down to the lobby where again the door was locked. At this point I noticed what appeared to be the owners quarters behind the office where an entire family was sitting so for the life of me I cannot figure out why the kid spent the entire time on the phone instead of getting the owner out there to deal with me directly. Finally after much argument, where he wrote cancel on all of our paperwork and told me that the had only pre-authorized my credit card so I'd see it fall off in a few days. This just happened so I'll be watching my card like a hawk the next day or two to see if I'll need to involve Super 8 corporate again or my credit card company to get this straightened out. I just couldn't wait to post a review that might keep someone else from making the same mistake I did because it was that bad! We ran out so fast we didn't take any pictures but I really wish we had because you'd have to see it to believe it.The next day we drove by the place again and this time there were cop cars out front so I'm really glad we went with our gut and got out. I don't believe for a second that the pictures posted on these websites aren't either 20 years old or doctored and I also don't believe for a second that any review higher than a 1 isn't planted. I can't believe that Super 8 hasn't closed this place down and lets them keep their name. All I can say is DO NOT STAY AT THIS PLACE! There are plenty of other nice Super 8's in the area for the same price. We left this one and went to another one about 5 miles away that was the same price and a world of difference! | 1 | null |
Bland Hotel in Downtown Dallas
Dallas downtown doesn't have much to offer in general and the Sheraton only adds to the overall misery of a Dow town bereft of anything interesting to eat or do.
Check in st the hotel is smooth and painless as you'd expect at a Sheraton.
The rooms are better than you'd expect from the age of the hotel outside, but you might find you're at the end of a long winding corridor a long way from the nearest lift if you are unlucky.
I stayed for a conference where Internet was included in the conference package - until you went to your room where the code doesn't work.
There are only two dining options. The menu is uninteresting generally and dreadful if you are vegetarian. At the conference the same vegetarian pastry parcel was served for lunch and dinner. My pick is anything with the berries in it. Coffee at breakfast consisted of one measly cup for $4
The coffee shop and frozen yoghurt are not open outside of business hours which is a real shame, since they would break up the monotony of the place.
General hotel staff are bright and friendly but check out staff were bored and could care less.
During the conference they could not get the air con right so one minute it was freezing cold and the next boiling hot.
If not for a conference, I see no reason to return. | 2 | null |
Pretty good, but a few issues
I stayed here for a couple of nights while in town for a sporting event. The hotel was very conveniently located right off of I-70. It's not in a great area, and there aren't any shops or restaurants within walking distance, but it's only a short drive to a few commercial areas.
Check-in and out were quick and easy. The lady was not rude at all, but just seemed disinterested while checking me in. The room was clean and had decent decor. The bed was a comfortable king, and there was a nice 32" flatscreen.
They did book me in a handicap accessible room though, and some of the features (like the shower only which drained partially onto the bathroom floor, and the bathroom door which was spring-loaded and had to be propped open) were inconvenient. There were also no vending machines that I could find. If you wanted a snack you had to go to the lobby and buy it from their "store", which was typically over-priced. They also mentioned complimentary USA Todays for each room. I did not get one either morning I was there. The room did not have a mini-fridge or microwave either. I knew this from their website, but it is still something that most decent hotels have in each room. Also, the side door which was closest to my room worked with one of my key cards, but not with the other.
Overall it was a decent experience. There were the few minor issues that I mentioned, but nothing major that would prevent me from staying here again. | 3 | null |
Wonderful service, fab location, just needs a little TLC from Marriott
From the minute I walked into the lobby, I was treated with special care and received great service. My corner room was lovely. BUT - holy street noise, Batman - the hotel was built at the beginning of the last century, and it is quite apparent that the windows have not been updated since then. After many years of traveling to NYC, one does expect a certain level of noise - sirens, horns, revelers - but this felt like we had left all of the doors and windows open. And, on the topic of windows, there was a window INSIDE the bath/shower combination, which was blocked by a large mini-blind, which is ok but - yikes - rust and - just yikes. Not a good idea.
Having said that: we experienced wonderfully clean, well-kept, accommodations and a lovely bed with luxurious linens; super fluffy pillows; good lighting; easy to operate ac/heat; had breakfast at the nice restaurant in the building; and the Carlton is just two blocks away from one of the greatest restaurants in Manhattan, Hillstone, on Park Ave. Overall, I would recommend this hotel. (Marriott - please - just invest in some 21st century windows, and we would be ecstatic.) Love the Molton Brown amenities, too.
Thanks for reading this review - hope that enjoy your stay! | 4 | null |
My New Favorite Place to Stay in Chicago
If you are a frequent tripadvisor viewer like, me, you probably scroll through the pictures that other travelers have taken to get a sense of the property. By doing this and observing the photos that other people took of the stay, by the 10th picture of this property, I was sold. You can tell by the sleek, chic room décor how awesome these rooms are. I was inspired and booked my stay here, coupled by the fact that this hotel had dropped significantly in price at the time of my booking, making it the overall winner.
When we pulled up in our cab, even the outside of this hotel is amazing, stunning, and impressive. It is ideally located and truly in the middle of everything. We noticed right away that NoMI is the affiliated restaurant there, which was a good sign for us. Once out of the cab, the doorman is microphoned and asks for your name. He “mics” your name to the front desk so that they can pull up your reservation and that they are all ready for you. It is pretty awesome. The sweetest, most professional reception girl greeted us and processed our check in seamlessly. At our former hotel (the Conrad) we were stuck looking into another office building from our hotel room. Here, we were smart, and requested a view. She stated that it would be $30 more for a view, and we politely declined. This hotel is definitely a splurge purchase, and you really don’t want to pay much more than what you already have paid. Interestingly enough, when we checked into our room, we had a stunning, gorgeous view of Chicago. (Thanks, check in girl!)
In a previous review, I complained that the Conrad had no “WOW” factor, but was simple and suitable. THIS hotel is one big wow factor after another. The lobby is gorgeous, dark, stately, and sexy. It is just a place where you want to stay at as long as possible. When you go into your room, you are just struck by the trendy, cool, vibe that rises up and greets you. The rooms are immaculate and pristinely designed to satisfy even the most highbrow consumer. The blinds are all electronically controlled by the wall, along with your lights and just about everything else in your room. The office desk is this really modern, cool design and swings on over across into the room. I was immediately in love. The main stunner? The bathroom wall opens, so you can take a big, bubble bath, while sitting in your tub, enjoying the view of your room, or outside your window. It is a REALLY well designed room, and smartly aware of what a traveler wants for a comfortable stay. HUGE bonus points awarded for the bedding. This is why you pay more for a hotel room. Probably one of the best nights sleep I have ever had the pleasure of enjoying. In fact, we loved the bedding so much, contacting the hotel about their complete list of bedding / mattress / mattress pad is still on my list of things to do. It is something that I would be interested in replicating for my own home. (Yep. It is THAT outstanding!!)
Here is what makes this a 5 star property: Extras and details. I got to enjoy the most luxurious bath with complimentary bath salts, stocked in the rooms. It was truly a special experience and trust me, we really didn’t want to leave. Additionally, the mini bar is well stocked with all sorts of treats, plus complimentary apples in your room for you to enjoy. We loved everything about the room.
The one downside came into play when I ordered breakfast the next morning. I ordered a basic breakfast ($16 and not a bad price for this nice of a property) plus a side of fruit, a juice, and coffee. When I went to go pick it up, I had to wait about 15 minutes for the girl to get back with my change. I just was left there, standing, with no explanation. I paid in cash, instead of charging it to my room. Normally, this wouldn’t annoy me, but it is early, I am tired, no makeup on as people are trickling in to enjoy their $60 brunch, and I just wanted to pay and get out of there. Instead, I had to loiter around this fancy hallway endlessly for her to get back with my change. Apparently, she explained that they only rely on the bartender for change and since the bartender wasn’t there on Sundays, she had to go downstairs to the reception area to hunt down change. Fine. I would have appreciated being told that, and I would have just charged it to my room to save both of us the trouble. Now 20 minutes later, I high tailed it back to my room, with the breakfast in hand. I open it only to find BLACK toast, totally burned. Really? Who would be so careless to package up burned toast at this nice of a hotel at these prices. My bill was $34 for 1 meal, 2 drinks, and my toast was burned? Fine. I then realized that they didn’t process the order right. It was supposed to include a meat (not included in my takeout) and the toast was supposed to be included (which I was charged for.) SUPER annoying. My coffee had no cream or sugar, which we had to go back downstairs to get. In an ultra-classy, uber trendy hotel, I just would have expected things like this to go much more smoothly. I will say, the staff is super nice, accommodating and polite. It is just the breakfast on Sundays that can use some work.
Reluctant to leave, our checkout was smooth and uneventful. The bellmen are all very prompt and professional; they have been well trained and work very hard for the hotel. We were really impressed.
With the exception to the breakfast blunder, this has become my favorite place to stay in Chicago. I would describe this hotel as dark, modern, sleek, sophisticated, sexy, trendy, professional, upscale, desirable, and luxurious. If you can afford the splurge of spending to stay here, do it. One of the best hotels I have ever stayed in and will look forward to a return here sometime. | 5 | null |
Nice Location, Noisy, Noisy Hotel
I had not been on the East side for quite sometime. I forgot how nice the location can be. The hotel was a typical large chain building- nice welcoming lobby and large lobby bar. We were on the 12th floor in a king room. The colors were welcoming - warm browns and the bedding good quality. We could however hear our neighbors on both sides and it was especially noisy when people came in and out of their rooms. The cleaning staff in the morning tried to be quiet but again the walls seem paper thin. There is also a firehouse and police station on 51st street so we not only enjoyed the sounds of the city but they went on all day and night! So location was a nice but the noise was a bit too much. | 3 | null |
A great hotel!
We recently stayed at the Sofitel, DC for an anniversary getaway over Memorial Day weekend. The hotel is absolutely gorgeous and our room was so spacious. From the minute we checked in, the service was outstanding. The location is perfect. We were able to walk everywhere! I wish I could remember the name of the assistant manager on duty that weekend because he went way beyond to make us feel welcome and was very helpful when I realized I had forgotten something in the room after checking out. We are sold on Hotel Sofitel and look forward to our next stay! | 5 | null |
Great Location/Housekeeping, Make Sure You Get What You Reserved
Good hotel for a resonable price and at a great location. Neighborhood is nice, not shifty. Housekeeping staff were very helpful. It was kind of noisy, people banging around in the hallways at all hours, but you get used to it. Swimming pool on the 5th floor was nice, but they drained it for maintenance with 2-days left on our stay. If you're staying here for the swimming pool, MAKE SURE THEY ARE NOT DOING SCHEDULED MAINTENANCE. Lobby was clean, but there is no room service at this hotel. There are plenty of delis nearby though. Also, when we checked in, we did not get a king room as we'd reserved. If we did not complain, then we wouldn't have gotten what we reserved, so beware. | 3 | null |
Short but good
My husband and I travelled to Austin to help my daughter out of a jam. After spending the day trying to get a key for her car, get it started, and get her settled in her new home. We were all exhausted. The jacuzzi helped ease our sore muscles, the pool was a great place to do a few laps to stretch those same muscles out, and the beds were an extremely comfortable place to finally get the rest we so sorely needed.
Breakfast is another story. The coffee tasted like cardboard and the "fried" eggs were an atrocious imitation. The waffles were good, but the line was long to make one. I settled for an english muffin with butter and honey.
Everyone we encountered at the front desk were friendly and helpful. One young lady even helped me find a bookstore. Kudos for that! | 4 | null |
Good Stay
The hotel was neat. It could have a little cleaner outside but the room was adequate for the price. It was easy to find. I would stay here again. The breakfast had a nice selection for this hotel. I have stayed at other Knights Inns and there was hardly anything to pick from. I was satisfied with this hotel. | 3 | null |
You get what you pay for
First, the rooms are clean and the staff attentive. That said, the furniture and carpeting are old and need updating, and the rooms are small. The hotel is in a good location, walking distance to a number of great locations. With modest expectations if you expect 3 stars you gett it. | 3 | null |
Stay away from room 323 or rooms by the stairwell!!!
I am writing this from room 323: if you have an afternoon flight and you're staying in a room by the stairwell do not plan on getting any sleep. The door to the stairwell slams so loud and hard that it actually shakes the bed. When I called management this morning they were completely aware that this room can hear the "light slam" of the door and offered to move me to another room. Moving me in the morning I'm checking out is pointless. Im a heavy sleeper and travel for business so my complaints are far and few between. While this hotel is beautiful and everything I would expect from a westin I'm completely dissatisfied with this location. You would think if a hotel is aware of a problem they would fix it. Don't make the same mistake as me- stay as far from the corner room stairwells as possible! | 2 | null |
Exactly what you'd expect from a Westin - but slow Internet
For anyone looking to keep racking up SPG points staying at a Westin in Seattle, The Westin Seattle will more than meet your needs. The room was sufficiently appointed (including the heavenly bed). The bathroom was fine (water pressure was a bit lower than I liked). The only problem with this room was the included Wifi which was woefully slow. | 3 | null |
fire alarm problem
The location, staff and services and was more than we expected but we only stayed for 3 nights and 2 out of those 3 nights we were awaken by the sound of the fire alarm at 2am. Imagine the scare we had the first night the alarm went off, seeing the firefighters in full gear going up to our floor. My wife did not sleep anymore after that. It was a false alarm of course. But to happen again the same time the following day was a bit too much. We would probably move to another hotel if we have more days in New York. | 3 | null |
Average Airport Hotel
We stayed here for 3 nights during a west coast tour, the hotel is very close to lax airport but as a hotel for exploring L.A. it isn't great as all the areas of interest are around a $100 taxi ride away. the room we were given overlooked the pool and the walls were very thin and you could everything even a suitcase being unzipped, we were also on the end of block near to the vending machines so we were disturbed by these quite frequently. We had the buffet breakfast in the hotel on the first morning however it wasn't great so we made the short trip to the nearby Starbucks the following 2 days ( there are 2 Starbucks close by, one in the Marriott and another one further along the road, the Marriott one strangely was double the price to the other one for the same items). Upon checking out the hotel runs a frequent shuttle bus service to the airport which was useful and driver helpful. Overall a very average hotel, in a location that is only good for the airport with limited amenities close by. | 2 | null |
Down & Feather-Fill Comforters
If you are allergic to down, do not stay here. We arrived at midnight and discovered all the pillows and bed covers were made of down. My wife is allergic. At 2am we gave up trying to get other pillows and just used the couch pillows and the blanket that was in the closet. The staff was not motivated to solve this problem and by 2am your patience runs out. The room was very well designed and appointed by worn. Lots of stains on the couch and furniture. At 8am the maids knocking at all the doors. We did not have a good stay here. | 2 | null |
Excellent downtown hotel
Stayed over the weekend while on a business trip. Very nice room and good location in downtown Seattle. Walking distance to the waterfront and several nice restaurants. Nearby parking for $35.00 per night or valet parking at $45. A little expensive buy typical for Seattle. Would highly recommend. | 5 | null |
Fantastic Location and Great Rooms
The hotel is in a great location. It is walking distance to shops, restaurants, trams and buses!
Do not worry about the location of it!
The room was very clean and modern and had your basic hotel amenities.
The only thing that may have made my experience at the Nikko Hotel would have been the staff at check in. It was our first time in San Francisco - the staff didn't offer any maps etc and when asked if they could recommend a place to eat, the staff member directed me to concierge to ask such a simple question that she could have answered herself.
I'm not one to complain about little things like this but one negative point like this almost made me forget about the positives. | 4 | null |
You think the hair dryer would work for this price
For over $400 a night, you think they could provide a working hairdryer that didn't appear to be a fire hazard! The plus side: we wanted a 2-bed room and the room was very generously-sized for Manhattan. That part was excellent. But the bathroom was super-tiny and appeared to be dated from the 1950's, including the hair dryer. Unfortunately, I didn't pack my own and I foolishly washed my hair relying on their's. It came on, glowed very hot red with almost no air flow, then died. I didn't want to disturb my husband's sleep by calling the desk, and I only had a little time before I had to hoof it to my meeting anyway. I went down to the desk and asked for access to a hair dryer. They said they couldn't help me. I went into the bathroom and tried to use the hand dryer for my hair (clue -- don't do this, the Dyson Airblade will twist your hair into knots). Another client in the restroom said all of the room hair dryers were like that and there was a trick to get them to work. At over $400 a night, they could replace most of them in the hotel for the price of my 2-night stay.
On the plus side, the breakfast at Cafe Edison is really inexpensive, very tasty, and arrives to you in seconds. A great place to get breakfast or a quick lunch! | 2 | null |
They are trying.
We stayed in this hotel one night and didn't have a horrible experience. The hotel is older but we got a remodeled room with laminate flooring and flat panel tv. My sister in law got the room with green carpet and old tube tv. Luck of the draw I guess. The room was nice and clean but the AC was terribly loud. That came in handy since the people in the room next to us were arguing and the AC drowned that out. Breakfast was OK. We got to the dining area about 8:30 and several items were already gone. The staff working the dining room were texting in the kitchen area and looked perturbed when going to refill the bacon. This hotel would no be my first choice but it was ok. | 3 | null |
Great, Good & Needs Improvement
What sets this hotel apart for me is the service and employees, they are just great, and they really do care. We had an extended stay, and the staff at the Club Level made us feel like we were at home. Every year we come back, we hope that things have not changed and that we can expect the same service and people, and that was the case yet again.
Great: The Club Level is really outstanding, better than any other Ritz we have stayed at. The food is excellent and, as mentioned, the service is amazing. I really enjoy the atmosphere, where it is not done in some overly modern fashion that removes any warmth, as say the LA Live Ritz.
Also, after trying Parallel 37, the food is great, and the remodel is well done.
Good: Well, it really is only passable, and that is the room service menu, not what you would call good food. The menu is not creative at all, basic Marriott style, and the quality is sub par. Because we have a small child, we ate off this menu more than a few times, and I just could not understand how the food could not measure up, when the Club food is great, and so is the restaurant food.
Needs Improvement: Hmm, they call it a Spa? I guess you should wonder when there are no pictures of it on the web site, that is a tip that there really is no spa. I was sitting in a dingy hallway, in my robe, ready for a treatment, and people were coming and going, as there was no lounge area. The treatment room was right there, accessed from the hallway, and you got to see who used the room right before you, the clean up, and then also the nice couple that was going to use it when I got out, they looked surprised to see me coming out. Okay, couple this with the smelly locker room, showers that are so hot that you can't use them (no cold water at all) and the cigarette butt that was on the carpet floor below my locker and you get the general idea. Yes, that did happen.
I hate to be negative about this, but how can it be great hotel, and advertize a spa, with these facilities, or lack there of?
The management was very attentive and did credit me for the treatment when I noted the deficiencies, which was nice. Transition to the final bill review upon check out, and my bill was not correct. They charged for Valet, which was included, and I also had a 3 night package, two back to back, and that was not correct, as they billed the entire amount. When I noted this, they fixed it, but then only credited back the cheapest night, not the package rate, so it had to be done again. I thought this part was really not acceptable, The guest should not be required to find large billing errors, or risk overpayment.
As noted, the rooms are a bit worn and dated, but hopefully they will be updated soon.
Great hotel, and the service overrides the other issues. | 4 | null |
Disappointing
I looked forward to a first visit to this hotel. I am a fan of the Kimpton brand and it was well reviewed. Though the hotel is new, the furniture in our room was worn and soiled. Street noise easily penetrated the windows. It was hard to be confident that strangers were not having access to the hotel. The wood floors were scuffed and dirty. The restaurant was below average with horrible music. I will not stay here again. I can spend a little more for a better room and hotel. | 2 | null |
Good location
This was the worst hotel we stayed at during our trip in America, it was also the most expensive. The rooms were small, poorly equipped (my hair dryer kept burning out, no coffee maker). It was really noisy due to the location being right off of Union Square. It was a little annoying waiting for the tiny lift which was also very slow to go up and down the 8 floors. We left quite late in the morning due to sleeping badly which meant we missed having our room serviced our whole stay.
The staff are friendly and attentive.
San Francisco is crowded and run down. I didn't feel safe walking around at night, more than once we found ourself walking down streets feeling completely scared. We struggled to find anywhere nice to eat. I would never go back. | 2 | null |
Great Location & fabulous beds make this hotel a winner
My friend and I went to Chicago this past weekend and stayed here...2000 rooms and the staff treat you like they know you when you walk up for assistance. The concierge was terrific, helping us book the architectual boat trip after telling us about the three different types of boat trips that there are. They also helped us get a 7:45 reservation at a restaurant Saturday night, when we called for help at 5:00-and the restaurant was great! Our first night we ate at the hotel restaurant, in the atrium, by the fountain, and it was delicious! The location could not have been better for the price! | 4 | null |
The parking is costlier than most hotel rooms!
NOT everything you would expect from a Sheraton! If it was a Holiday Inn, the expectancy would be ok. Adequate in every respect.
Check in was packed, but worked.
The rooms quite spacious, but average decoration.
The location excellent for Fisherman's Wharf... but the Whark is tacky (think Blackpoo fellow Brits).
No free wi-fi in the rooms, only in the bar/coffee area... and I'm watching guests gasping right now as it closes at 11pm.
The most breath-taking aspect is the parking. I'm told we'll pay $44 per day for parking when we check out tomorrow!
For that we'd expect a night at an average Holiday Inn. | 3 | null |
No microwave or refrigerator
No microwave or refrigerator in room as was advertised. Breakfast items were average. Room was quiet. Cheap price. | 3 | null |
I can accept a tired and outdated hotel...but, not dirty
This hotel is located in Union Square - so the location is the only reason why it received more than a one star. The hallway that leads to the bathroom and closet is painted a garish dark purple as well as the doors to the closet and bathroom - paint all chipped up. The worst part was the grime that caked the door handles to the bathroom. Absolutely disgusting! The wall paper was peeling and had bubbles in numerous spots along with areas what appeared to be mold...or dirt. The room had dust and dirt in corners and table tops.
The general public areas are much better maintained than the rooms.
I ordered room service and paid $37 for under ripe fruit, a small container of yoplait yogurt, and a cup of coffee.
Would never stay here again....even for free. | 2 | null |
Nice Hotel
Stayed here for 3 nights and had a very good experience. Staff was pleasant and helpful. Morning breakfast was just ok but it was free so can't complain too much. Bed was comfortable and room was clean. We were on the 15th floor and it is a little noisy to the streets but once we were asleep it never seemed to bother us further. | 4 | null |
Awesome staff!!
My mom stayed there a few weeks ago and was extremely pleased with her stay. It was only to stop in Boston for 1 day during a trip from Montreal to Cape Cod. Location was great, free parking and very close to a subway station. The day of the check-out her car would not work. Even though she had a discounted rate, the employees extended her stay and took charge of everything for the car.
I believe special thanks are due to Andy who took it upon himself to call AAA and then arrange everything for the car to be fixed.
Great place, even better staff. Definitely a place to stay in Boston!! | 5 | null |
Close to LAX, clean but the hotel is very tired and needs to be refurbed
Close to LAX, clean but the hotel is very tired and is in dire need of a refurb. The housekeeping staff did a great job trying to keep the place feeling clean, but the whole place needs to be redone. The shuttle to/from LAX is not every 15 minuted as advertised. I waited at the assigned pickup location 75 minutes and had to make 3 calls before it arrived. when going back to LAX it took 50 minutes. The Confort Food resturant was lacking in service, however the portions were tasty and more than ample | 2 | null |
Fantastic!
We stayed here for 3 nights and had a caseta ideally situated right next to River Ranch - it couldn't have been in a better place. Staff at this hotel were excellent although the complementary breakfast is a little disappointing as you exchange vouchers in the gift shop for food items. The hotel was reasonably quiet and we had no problem in the River Ranch with the thick comfy sunbeds. Restuarants and snack bar on site were excellent. Plenty of iced water available around the pool. Free tubes and slide. Went to the gym which was good. Would definately recommend a stay here. | 5 | null |
Incredibly bad taste in my mouth after this experience
Unfortunately what I thought would be a great stay turned into a nightmare. Found this hotel through Hotels.com and experienced what I thought was a great stay despite the fact that the wireless connectivity did not work and this was a business stay. Fortunately it was possible to use direct wired connection, but the hotel did not provide LAN cables long enough to work at a desk or table, which made things quite difficult. Nonetheless, I checked out a happy customer. However, I found multiple charges on my credit card on the days following checkout - much more than I actually owed, one for $1000 (on top of another for $123.10). I called the hotel to find out what was going on, and they told me that it was a charge for a cracked screen on the TV! I can't believe this. There were 2 TVs in this room, both LCD and I watched them both and they were just fine when I left. Now I am waiting to hear back from a manager because the front desk wasn't able to resolve this issue? PS. expensive parking (almost $40 per night). I won't be back after all. Taking this much time to resolve an issue like this is beyond ridiculous. My husband and I are 50 something business people, not rock stars who damage hotel rooms. In fact, I clean hotel rooms before tipping the cleaning people $5/day! I'm really unhappy with this place. | 1 | null |
Nice building, too expensive, old rooms.
I stayed here 2 nights. The lobby and lounge of the hotel look really great, beautiful early 20th century. But that's where the fun stops, my room was old and tired. It wasn't dirty but it didn't feel entirely fresh. And at a rate of 300USD a night that is just unacceptable, yes it's downtown LA but still. The rooms aren't the only thing that are overpriced. The breakfast is basic, yet 18 USD, not too mention parking: 40 USD a night, seriously(?). Park across the street on Olive street under the park for 16 USD a night.
I would not stay here again, simply because there are way better alternatives. Also the staff wasn't too great, they did their thing, but a smile or friendliness is hard to find. And as a last point the airco's on the roof outside were very loud and annoying when I wanted to go to sleep, so bring early plugs, which I had with me. | 2 | null |
Sad place for the price..Wyndam should be ashamed to have this in it's fleet of hotels.
This hotel, while old, is in great need of some serious renovations..The only good part was the sheets were clean and the bedspreads nice. This still building was the industry standard when it was built, but has fallen to almost a flop house based on the conditions. It is certainly an overpriced hotel. I've stayed in some Days inn that were in Building is in disrepair, both inside and outside.. Rooms have wallpaper coming off, serious door trim molding damages And the halls smelled of heavy bleach. It may well be a candidate for demolition and rebuild with something modern. | 1 | null |
Okay but not the best
The rooms were clean, and the breakfast was very nice for most people. They did not have much of a selection for people with gluten allergies. The suites are perfect for a family with 11 year old twins. We had an uneventful stay, and next time will probably pay more to stay in a nicer hotel. | 3 | null |
Great Location
While the price was advertised as $149/night, at check-out we noticed that there was a total of 20% taxes added on as well. Not having stayed in NYC before, didn't realize the city would really be that expensive to stay in with the taxes. Also to sign up for internet service was an additional $14. Room was small, but very clean and quiet. Charges in the restaurant and bar were expensive, too. And, then if you need to have your luggage looked after when the room isn't ready when you first check in, there is a charge for that, too. Maybe being new and inexperienced to the city, the other hotels do the same thing. Basically too much money. But we had a fabulous time. | 3 | null |
Like Europe, but in Chelsea
We love NYC, and have come to love staying in Chelsea, for many reasons. Chelsea Pines Inn is not by any means "elegant," but if you like warm hospitality, European-style breakfast, vintage movie posters and "location, location, location," check it out. In recent years we have stayed at classy and expensive (Mandarin Oriental, Iroquois, Sofitel), and Chelsea Pines Inn is not that. What it is, is hip, fun, quieter than midtown, and leaves you with plenty of money for theater and dining. The owner, Jay, loves to make people happy and everyone on his staff knows how he expects them to perform. They were all so gracious and accommodating; we felt like they captured the essence of Southern hospitality. But, in the South, Murray's Bagels and the Chelsea Market are just a wish. Here, they are right out the door. Mark and Rita Murov | 5 | null |
Rude Service, Bad Coffee and Inconvenient
I stayed here on business and booked the site from my company travel agent. This hotel lies underneath I-35 and there were no restaurants or anything nearby. You had to drive to get anything to eat. On signing in, I had to sign a form saying that I was the only person going to be in my room and that I wouldn't smoke. In the morning, the coffee was the worst I've ever tasted, and I spent 21 years with the Navy so that is saying a lot. When I checked out, I had to argue strenuously with the desk clerk to get a receipt. He simply didn't want to give a receipt up. Needless to say, I need this for my travel to be reimbursed. Although the rooms were clean and I slept well, I would never stay here again. | 2 | null |
You must be kidding!!!!!
No guest appreciation-HORRIBLY loud street nises-cars trucks and jackhammers all night long-Valet damaged my car I could go on-nver will recommend-spa down-no breakfast just coffee | 1 | null |
Just OK - NOTHING to do in Groveport
Honestly, this hotel has it's ups & downs. Perks: friendly/caring staff, ice machines on every floor, and a plentiful, hot breakfast, good sized parking lot. Negatives: There is NOTHING in this town to do or see. (you will feel trapped). There is a Subway, gas station, dental office and a Giant Eagle. That's it. We road around for 35 minutes and came back. We spoke to another family w/ the same problem. There's no shopping, no restaurants, no movie theatre, no mall, nothing! Lots of boarded up buildings. I am stressing the LACK of anything close. Only one pizza shop delivers and it's thru the roof - $49.95 for two small pizzas, a 2-liter, and a garden salad. Other negatives: Small pool that never has any pool towels, dirt in the corners of the room, VERY hot hallways, scratchy towels, no exhaust fans, and our a/c barely pumped, heavy room door I could barely open. There was also a domestic violence situation going on at the hotel and cops were called. And in your room, you can hear everything going on in the parking lot. There was an uneasiness about the neighborhood. Soooo, like I said, 3 stars for this place. | 3 | null |
Slowest Internet Ever!
If you are a tourist and need close proximity to Fisherman's Wharf, then this is a decent hotel purely because of the location. Service is also quite good.
However, if you plan to use the internet for any purpose whatsoever, then please do not stay in this hotel. I have stayed all over the world and I have to say even the internet connections in far flung parts of the world are faster than this hotel which is in the heart of Silicon Valley. Email, looking up flights, ... let's not even talk about the watching a video on YouTube. | 2 | null |
Avoid
I'm a Best Western Rewards member, so always choose them if I can. But this was not a good experience at all. The service was really poor, and it felt like the management was just plain absent. When we checked in a guy behind us in the queue demanded to be attended to, so they did and literally gave him our room. How do I know? Because they had already issued us our room number, but then gave him our room key instead! When I complained, I was given a disabled room to compensate - I am not disabled. On our third night a group of young people moved into the room next door at 5 in the morning and started to have a party. We asked them twice to keep it down. They didn't. At 7, I asked reception to be moved to a quiet room that day with no adjoining room - I was then told what I had done wrong. Sorry, what did I do wrong again? Then I was asked if I really felt it was worth moving as the group next door were only staying one more night - er yes, I do think so. When I insisted on being moved I was shown 2 other rooms, both with adjoining doors! And finally, I was asked for a fee while they looked after our luggage during the day, so they could move us when someone moved out. No, I don't think so. Sorry, I hate writing negative reviews, but this place truly deserves it Love Best Western, hated this hotel. | 1 | null |
The Friendliest Staff I Have Encountered
This is the email I just wrote to the manager of guest services:
Just wanted to let you know what a great experience I've had staying at Hotel Teatro for the Denver DrupalCon. The room was lovely, the bed comfortable and most of all, the staff was universally friendly, helpful and efficient. I especially enjoyed my nightly interaction with Steel Kempton, who provided all my prompt wake up calls.
Engineering staff were always prompt to show up to my room to fix the occasional issue, or just unstick the lid of my humidifier (also promptly delivered and even turned on when I returned from my outting).
The bellman and concierge were helpful with tips on which direction was best for a city stroll and the best place to have dinner. When I wandered too far, it was great to be able to call for a ride.
I am not a frequent traveler, but I hope the next place I stay is as lovely as the experience I've had here. | 5 | null |
Good Location ONLY
This hotel was in a great location, we didn't even have to pay for a taxi. We were able to walk a couple blocks to eat and drink. The hotel lobby was updated but that's it. Once you go up to the hallways, they are HOT and our room smelled HORRIBLE. It smelled like when you leave your clothes in the wash machine too long...that mildew smell. Every time the air came on the door would suction very loud as if the door was being slammed shut. The breakfast was not buffet so you had to stand in line so we walked two blocks and got McDonald's. I would not stay in this hotel again. | 2 | null |
Nice Property but Very Loud
The hotel lobby was great, as were the staff. The fitness center was excellent. The hotel room was not the prettiest room I've seen, but it was fine. The real problem was how loud it was. Every time someone else on the floor opened or shut their hotel room door, it sounded like someone was slamming a door in my room. Also the voices in the hallway were extremely loud. They sounded like they were in my room. And it should be noted that I'm a heavy sleeper! Very little wakes me up! I was awoken before 7 am after having attended a wedding the night before, so it was not a restful night. I then had trouble going back to sleep, as doors kept slamming all morning. | 3 | null |
Airport noise, extremely small room.
When we arrived the hotel, the front desk staff quickly assigned a 2nd floor room that is at the end of the corridor. When we opened the door, I was kind of surprise to see the size of the small room. The room patio windows is single pane, and noise from the parking and airport comes right into the room. Patio has almost direct access to the top floor garage (with just a short fence seperating the parking lot and our patio). In room Wi-Fi is almost non usable (signal is extremely weak).
Breakfast room is small and busy, but food and tables are quickly replenished and cleaned. | 2 | null |
Its to Overpriced For such a Old Hotel - Small rooms / Old beds tiny rooms - Old Carpet
We paid so much for this dingy Depressing tiny room ,old mattresses - the sheets aren't fitted, the carpet is old, and cruddy, The PooI isn't heated And we wanted to enjoy the Hot Tub, but there was a raunchy couple - about to have sex - So we couldn't Even use the Hot tub... Due to their grossness. we thanked God - We only booked for one night . And we got it on Priceline it was high !!! WE were so upset, so depressed over staying there. It ruint our Thanksgiving Week end !!! And Even the coffee could not be drank it was so gross. Don't waste your time. This Hotel is a low 2 star . You have to pay $28 for valet parking . No free Breakfast like Most Hotels now serve. Book a 2 1/2 star on Priceline and it will Top this place !!! The Stephen F. Austin is not a 5 star Hotel !!!! | 1 | null |
I tried but won't be back
I'm far from picky. So what if the bathroom had pink foil wallpaper? So what if the towels had stains? Great location - couldn't be a better location. I can imagine most rooms were not filled with the smell from dumpsters in the alley 25 floors below and most guests weren't kept awake by the constant beep of trucks driving into said alley all night. Still - all liveable for a quick, reasonably priced stay. The employees seemed to be friendly. But really - a broken lock? I had to put a chair under my door. No duvet - just 2 sheets wrapped around a duvet? Gross. Final straw - failure to restock my minibar. I am a business traveler and want my Pringles! You have wine but no opener?! What kind of torture is this?!?!? | 2 | null |
May be an Alternative to Large More Expensive Hotels in the Area but Definitely not for a Long Stay!
Upon arrival, the staff member noticed that I had asked for a quiet room in my reservation (Thanks) but the room she placed me in was ANYTHING BUT quiet! It was in the the back of the hotel which was noisy all the night long! I decided not to make a big deal of it for a first night! I am generally too lazy to voice my complaints. However, when I discovered something else in the room, namely, roaches! I just had to let the front desk know the next day. They moved me to a room which was in the middle of the hotel building, very quiet but as for cleanliness I cannot tell you much because the lights in the room are very dim. The wi-fi connection in this room was much better! The bathroom light was much brighter but the bathtub had a piece of someone's hair in it. This is gross! I believe, the staff needs to look after their own grooming habits when cleaning the rooms, so this does not happen! I did not report this to the management as I was grateful to get away from that roach-infested room.
The hotel is currently undergoing a renovation as they recently converted to the Travelodge brand, so I hope the management will eventually take care of these things. I would stay there again if I came to the area for 1-2 nights but not longer! | 3 | null |
Our first stay at a Drury - good deal
As others have commented, the lobby is amazing! The room was nice, a few carpet stains, but otherwise clean.
We were traveling with a Road Scholar group, so parking was $10/day. The usual charge is $20/day.
Staff was friendly. During check-in one desk clerk was semi-hostile, but that was the only negative experience.
Location is excellent. I will recommend this hotel to friends with NO hesitation. | 5 | null |
When you need it all in one place.
We stay here once a week on business and I recently had to reserve a suite for my daughter and her family. The location can't be beat, and they have two bedroom suites with an upstairs loft area. The kids loved it! Combine this with the shuttle service, great breakfasts and very friendly staff and you have a wonderful base when you are in Denver. The downstairs room can be a bit noisy if the upstairs guests are clomping around ( my dog growled much of the night) but otherwise this is great! Imagine a working fireplace, your own kitchen and a lovely little grill area right outside your door! | 4 | null |
Ok Hotel to stay at if your function is there... And there are a lot of functions.
We attended a Wedding here last weekend.. The staff were great and very polite and always willing to help... Richard the doorman and valet and Kevin at the front desk very willing to help. Second the hotel is very convenient to the Inner Harbor, Little Italy, and the light rail and city buses.
Now the reason for my 3 star review.. The hotel is showing signs of age and I was never asked what type of room I wanted so went I called Down to the desk to request a room with a harbor view it cost me $20.00 more per night and it was a partial view of the Aquarium and the Rusty Scupper,
And the icing on the cake... The walls are paper thin, all the many activities in the lobby transfer upstairs like a bull horn. People come and go all night and every door is spring loaded and must slam when the close in the entire building...
Heard music, televisions, arguing, partying, screaming and decided at 3am to call the front desk to complain about the amount of noise in the building and what seemed like feuding next door.
The morning could not come quick enough, I checked out and the staff did not charge me for the early departure... one argument I'm glad I didn't need to have with Kevin.
So If you go to Baltimore to Party hard all night this is your place... Stay in rooms 301,302.303.304.305 or 306...
If you want to sleep you might want to try their sister hotels...
I hope this review helps others... | 3 | null |
Perfect getaway!
This was our third time staying at this hotel for a short break. Being so close to the ocean really soothes the soul. You can walk to some delicious and famous restaurants and never have to get into your car until it's time to go.:( Pay the extra for the balconies on the left side facing the beach. The sunset views from there are breathtaking, you'll be glad you did!! | 5 | null |
Grand Hyatt San Francisco
I stayed here recently with some girlfriends. The location is perfect, right on Union Square, the rooms are very comfortable and clean and the fridge is very useful. The only thing missing is an ipod dock which is standard in most good hotels. The hotel charges for wifi which is unnecessary and annoying !
The staff are all friendly and helpful. | 3 | null |
No cold water in the room
We stayed for two nights at the Adolphus hotel. We picked it for its oldworld charm and being centrally placed in Dallas. We arrived late in the evening after travelling from the U. K. The room was fine but we could not get any cold water from the cold water tap. The water that came out was very hot. I was almost scalded in the shower. As it was late we arranged with reception to have their engineer look at it the following day. An engineer duly showed up but quickly said it was a major problem and was not sure whether he would be able to fix it quickly. He was the only member of staff to offer an appology.
After contacting reception we were upgraded to a suite. The water there was better but not much. The cold tap had to be turned on for several minutes and even then it never actually ran cold. We were told that it was an old hotel and they did have problems with the pipe work.
The temperature in Dallas was over 100 degrees. On the bright side a trip to the Rodeo bar and grill attached to the hotel gave us an excellent meal with pea nut shells scattered all over the floor. Apparently they do that sort of thing in Dallas Nice atmosphere. | 3 | null |
Nice boutique hotel
Lovely hotel with hard wood floors. Sitting outside having a cocktail was a great way to unwind after a long day in the office. My only issue is that on my way to my room, I could hear someone taking a shower. | 4 | null |
disappointment-short stay
Rather dingy and seemed like this could easily be improved. Surprised how little effort the hotel has made to upgrade the facility. My family is still questioning my reasons for booking. The decision was based on lower price (140 vs. 209) and belief if would be an average stay. I would pay the higher fee next time.
I knew the hotel about 30 years ago, when it was a well respectable hotel with very popular fine restaurants. I incorrectly assumed they would have maintained the premises or would have shut down.I was not expecting anything great and I am OK with the basics, but definitely would not stay again. Overall disappointed and I would have to agree with most of the negative reviews.
The location is very good, near restaurants, Ralph's, Freeways.. As noted in other posts the wireless was terrible, i just did not believe it would be so bad.
Look forward to reading about future improvements and plans that could make the Sportsmen's lodge a reputable location once again. | 2 | null |
Thanksgiving GetAway
I choose this hotel at the advice of a relative. It is out of the way and I liked that. It was peaceful and quiet. We had a suite and the room was a nice one, however the couch was sunken and the room was not thoroughly cleaned. I had to clean food and other stuff off of the surfaces. There were streaks on furniture that was wiped with a soppy wet rag. There was mold in the bathrooms and dirty toilet. The stove had old food on it. There needs to better supervision of the cleaning staff. The sheets were wrinkled and not tucked in. The pillows smelled of dirty hair. It seems that these rooms have taken a beating in the past from abusive tenants ie.partiers. This was specifically a getaway if I wanted to clean I could have stayed at home. I will say that I left the room cleaner than when I found it. The breakfast is not good. Food was not prepared well at all. The cook did her job, there was nothing special about the food, or the atmosphere. The eggs and sausage were dried out and new added to this. yuk! If the rooms were cleaner, all had big screen tvs and the breakfast was better, it would be a nicer place to stay. The staff are friendly but need to exhibit better customer service. | 2 | null |
Really Bad for a tourist trap
Upon check-in, we were told there was business center on the 5th floor, and that the computers had problems opening pdf files....they were correct. The business center on the 2nd floor was so slow that it appeared to have a rotary dial up connection, or just a really bad trojan program that had taken it over. Found garbage in front of our door, and then DRIED BLOOD smeared on the wall as you entered the room (room 419 needed some 409). Informed the front desk and they did move us to another room that was old, and of course, no flat screen tv in it. Holiday Inn Platinum status means nothing here.....Went to use the ATM on the 2nd floor and of course, it was out of order.......Would stay here again as next to last resort, as the last resort would be sleeping on the street with the many unlucky fellows who ask you for your spare change surrounding the property. This next to last resort is certainly NOT a resort destination. | 1 | null |
Great stay during my wedding
I recently stayed at the Residence Inn Willowbrook for my wedding in July. I had a block of about 20 rooms and all I can say is this hotel was very accommodating for my friends and family. The rooms were very clean and the staff was excellent. Definitely left us with memorable service. I was proud to pick this hotel as everyone loved their rooms.
Thank you for all that you did to help with my wedding block. Customer service is very important and this hotel definitely understands that. I will always recommend this hotel for anyone staying in the Willowbrook area. | 5 | null |
ok hotel
Stayed at hotel October 2012 for 4 nights.Pro: Hotel is in ok location for Boston, close to Boston commons, visitor center and trolly hub. Also very close to subway. Room was clean and comfortable. Con: Right accross from Tufts Emergancy room entrance. Not a night went by that we were not awoken by sirens. If you are a fussy sleeper, this is not the spot for you. Great location if need to be close to hospital though. Also the hotel set up is very institurtional feeling and mazy as it used to be a ymca. Rooms felt isolated and not easy to get to if you are handicapped or elderly. | 3 | null |
good location average hotel
overall experince of hotel was fine, staff were helpful but sometimes short with you
rooms and hotel need improvement on furniture and decoration
excellent location next to madison square gardens and within walking distance from times square and the empire state building
one point i want to make is the bartender in the bar on the ground floor of the hotel was very kind and generous, gave advice on what to do, where to go and what to see. he also helped a friend when he had his bag stolen by cheering him up and giving the tip we gave him to my friend | 3 | null |
sub standard quality
what can I say I was very disappointed with this hotel. when I arrived there late at night. I checked in. on my way to my room the hallway reek of marijuana. when I got into my room I tried the heater only to have it work for 5 minutes then blew cold air the rest of the night. between the headboard and the bed it looks like someone was cutting hair for 2 weeks. thankfully this hotel had just enough blankets to prevent hypothermia from setting in. the room furniture was in rough shape. The room furniture looks as though they have been purchasing it from the local Goodwill. but for 65 dollars a night I guess that should be expected. | 1 | null |
Don't stay here
This hotel is for the under 20 crowd who don't care that their windows overlook the restaurant smokestack. Do not stay here with young children - stay at the Best Western across the street. | 1 | null |
Great hotel in the heart of Boston
My wife and I stayed here during the week. We arrived early but the woman at the front desk was VERY helpful and had a room ready for us. She also suggested we talk to the concierge about our dinner plans during our stay. He was also VERY helpful.
The room was great. It was a nice size, extremely clean and decorated nicely. We were in a King Premiere room on the 5th floor. Not much of a view but that happens when you are in the city.
All the staff at the hotel were great. The wine hour is a nice touch. My only negative was that I stopped in to the restaurant bar during "Happy Hour", I asked for a glass of wine, the bartender while polite, seemed to be more interested in talking to the waiters then taking care of the patrons.
Overall though this was a great stay. | 4 | null |
Never Again
We had heard about the Hudson before our stay and knew it had small rooms with great public spaces. We loved the lobby area and the various seating areas. The agent at check in didn't tell us about the restaurant, breakfast, or the fabulous bar. We had to find this out for ourselves. The room was small. We knew to expect that. But it was worn and outdated. There was one outlet to plug in 4 devices. The worst: after my husband used a towel, he found dried blood on it. I talked to housekeeping, then I talked to the front desk and was told the manager would contact us. He/she never did. We travel to NYC often and will never stay there again. | 1 | null |
Decent hotel - except for the roar of the expressway
Hotel room standard, with very small bathrooms. Common areas bright and very nice, but individual rooms mediocre at best. This hotel is 45-minutes from the airport and on an expressway, so very loud.
Highlight was the concierge staff and bell-hops helpfulness! | 3 | null |
Basic room
If you want a place to store your luggage and have a bed then this place will do the trick. No frills with this place. I did find it weird that there are two comfort inns on either side of the highway, but i had a GPS so it didnt take me to the wrong one, i can see how it can. | 3 | null |
Great location, nice rooms
We loved our stay in Salisbury hotel. There was a Russian lady on reception :) The staff in general not so friendly as in other cities in USA, but rather helpful. The room was clean, no bedbugs, comfy beds. The Internet was disappointment - we paid about 30$ for 5 days and we had to call to the support three times because of blocking. The location is great! All the sights (Empire State, Central Park, Times Square) are close to it, at the same time the street is not noisy. | 5 | null |
Cozzy and Clean
We had a great time staying at this hotel. Our trip was short and we had just loved the veiws of the city. the shopping weather couldnt have been more perfect! Great job to all of you | 4 | null |
Wouldn't recommend it...
We stayed there for 1 full week for Indy 500:
Pros:
-not far from Indianapolis
-very affordable
-great location since there is everything near: mall, restaurants (and not just fast food), gas stations, easy acces to highways...
-great wifi, never had a problem
Cons:
-got a bad impression from the start, hallways with urine smell!
-the pool was dirty, very dirty. We arrived a tuesday and they didn't clean it until on friday
-Every time we got out, the room keys didn't work and had to be programmed again
-We didn't feel safe at night
Overall... no matter how cheap it was, and the pros... I won't come back. | 2 | null |
Very nice
Good service and room was nice, although and renewal of furniture would be great--I did expect the more elderly "fixtures" given the age of the hotel but some furniture upgrades would be great. Friendly and helpful staff, beautiful lobby. I kinda hate paying for wifi these days, but it is not that big of a deal. Great location for Manhattan. | 4 | null |
Adequate accommodations
The hotel is not totally unpleasant. The room was clean but smelled like stale cigarette smoke (room 721). I typically don't care about continental breakfast, but coffee wasn't even available in the morning. The hotel is in an incredibly loud area, two blocks from Beale Street. Music was blaring every night. The small shop in the lobby sold very few snacks and no items like toothpaste, contact lens solution, etc.
On the upside, the Peabody hotel and its restaurants are a few blocks away. | 2 | null |
NYC
What a terrific time in New York City! I travelled with my two sisters and three nieces. We stayed at Le Parker Meridien on 56th St. What a terrific hotel. The rooms were great, the beds truly are stupidly comfortable and the front desk staff and concierge were great.
Be sure to go to the Burger Shack behind the curtain in the lobby. The burgers are awesome!!!
We enjoyed coffee and wine in the bar. It is a lovely atmosphere, but $18.00 for an okay glass of wine seemed a little steep, but hey it is NYC.
I would strongly recommend this hotel and a trip to New York City for everyone. Wear comfortable shoes and be prepared to be amazed at the lovely, helpful people in the city!!! | 4 | null |
Good enough...
Stayed here for 5 days and 4 nights from June 4th - June 8th. The rooms are small as you would expect from a city hotel.
The check in was very bad experience.. they canceled my reservation before my arrival. When asked the lady ay counter informed me it was because my credit card on file did not go thru.. it was declined. I gave her the SAME card I booked my rooms with and said "here try this card" and it worked. At this time I told her.. its the same card you statated was declined a few minutes ago and canceled my reservation.
She booked me a new room at the same rate and there was no issues since then. She provided me with a small gift bag which included 2 bottles of water. The staff is good with no complaints.
The bed was horrible... my back was hurting after 2 days in it. The TV channels are grainy and very unclear. DO NOT STAY ON THE LOW FLOORS. You will feel and hear every train, garbage truck and taxi cab.
The hotel lobby bar staff is great. Most nights I was the only one left there after 10 and they would keep bar open past closing hours for food and drinks.. I appriciated that as there is not much within walking distance. There is a Dunking Donuts which closes at 11pm and a 7-11 to the right of the hotel.
Over all a good stay. For a city hotel you get what you pay for here...Marriott is always my first choice.. if none is available I always choose IHG Hotels. | 3 | null |
Good proximity to OSU campus - average hotel
We stayed here for one night during the week. We had a regular room which seemed rather small, though the bathroom was good size. Pluses: close to OSU campus (but not close enough to walk for most people), property and room were clean, free breakfast was pretty good (bagels, yogurt, fruit, cereals, Bob Evans packaged items like egg and ham muffins and sausage muffins, milk-juice-coffee, make-your-own waffles, etc.) a Kroger grocery store is right next to the hotel, bed was in good shape, television was new, pool and jacuzzi looked good and there is a modest size workout facility (a couple of treadmills, an eliptical machine and barbells). This is a decent hotel for those needing to stay for a night or two when visiting the OSU campus. It's certainly not a destination, but comfortable for a place to get some rest. Its right on the edge of "University Village," which is housing for students (mostly grad students). The area is safe - which can be a question for some properties located close to large college campuses. | 3 | null |
Disappointing Decline
I have been staying at this hotel regularly for the past 6 years and in that time have seen a decline in the property, the service, and the staff. My most recent stay was especially disappointing. There were lots of people (young children) running around making noise and monopolizing the pool area. The breakfast was half of what had been in the past - fewer choices of everything. There was only one choice of a complimentary newspaper, where it had been 3 in past years. The drain in the bathtub was obviously clogged, and the light over the sink was burning out as it took quite a while to light. The front desk staff did not even thank me for staying with them, they just handed me my bill. The feel of the place is declining every time I stay. I will look for another place to stay the next time I come to town. | 1 | null |
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