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good but not great
Hotel is well located in central business area; staff was good and responsive, nearby restaurants are fine; problem is heating/ventilation system, very noisy and intermittently runs regardless of how it is seemingly set, call to maintenance unable to resolve so I assume inherent to the system. Possible that it is room specific but I doubt this. | 4 | null |
All the way from Melbourne Australia
This Hotel was well worth the money we paid, it was well appointed as you would expect and in an excellent location (next to Times Square). The bathroom was amazing- the only complaint would be that it was too small, I kept bumping into my husband and we are not big people. The toilet was the specialty, never seen anything like it, warm seats and it turned into a bidet. The robes, slippers and toiletries were first class. Reception was very friendly and the concierge was very helpful- booking restaurants (all excellent) and anything else you needed. Breakfast was very pricey, we found an excellent restaurant across the road that made delicious food and average price range.
Great place to stay if you want to splurge! | 5 | null |
Great place for dinner/drinks, but would never stay there again
My fiance and I live in Brooklyn, and we recently spent two nights at The Jane while the furnace in our building was being replaced and we had no heat/hot water. As former West Villagers, we have long been big fans of Cafe Gitane and we love the hotel bar. So it was especially disappointing to have such an unpleasant first (and last) stay in the hotel itself. We checked into room 205 on our first night. The room was perfectly fine, if a bit noisy, with nice river views. On night #2, we made our way back up to 205 and were completely confused to find another couple's belongings in our room. We went back down to the front desk where we were told that housekeeping had moved us to room 218, though no one could explain why, and we were told to speak with the manager the next morning. So we went up to 218 and found that it was actually a slightly bigger, nicer room than the original, and all of our belongings had been moved safely and nothing lost. We got into bed and within an hour were awakened by thumping base/dance music from the bar, which lasted until 3am. And the icing on the cake-- no hot water the next morning. The manager we dealt with comped our second night, and explained that housekeeping should have relocated the couple in 505, but instead moved us. I understand that mistakes happen and I have never posted a negative hotel review before, but this whole experience left me with such a bad impression of the service at this hotel that I would never stay here again. | 1 | null |
Avoid!
This hotel is really terrible. I dont know about some of the reviews on here because there are some things that are not ok to overlook. The hotel is ery centrally located - just off times square. The beds are very comfortable. However, that is where the positives end. The hotel is under construction even though it does not say this anywhere on its own website. When I informed the staff at check in that this was the case - they looked at me like I had 3 heads and said "well we HAVE been underconstruction for over 3 years now!" with a half eye roll, as if I should have known this!! I said that we were being charged over $300 per room and this was poor service, followed by another eye roll. The lobby is like a building site and bus terminal rolled into one - its extremely busy with a large amount of bus tours coming and going out of the hotel. THe baggage area, was overflowing into this "lobby area" with lots of people sitting on their bags and waiting for their tour bus. It was chaotic. The check in area is up a flight of very very grubby stairs and there is minimum 20 people in the check in que for 3 receptionists.
Also when we were checking in there was a small photocopy notice which the receptionist did not hand to us but was left in a pile for you to take -we presume. The notice informed us that the water -hot and cold- would be turned off from 10pm to 6am - sorry for the inconvenience!! So I again informed the receptionist that we had not been made aware of this on booking, only a few days previous and that this was crazy to have such an expensive room with no running water!! I told her we needed bottled water at the least and she grudgingly went to get us 3 bottles of water for 4 people. At this stage we hoped the rooms which we were told had all been recently renovated would make up for this expierence.
The walk to our room was really disgusting. The carpets, if they are new, were a rip off. They were already very stained and had not been vaccumed in at least a week. We had booked a double room - to say it was tiny is an understatement - we didnt have any place to put our bags really and there was no little amenities such as coffee making facilities - I have read the managers response to a previous guest stating this, and Im sorry but a kettle and two cups does not take up a large amount of space!!! Our tv did not work - the receptionist on being contacted about this - said we are aware of the situation and hung up!
Again the carpets were dirty. The walls were dirty. The bathroom was alright but all in all, it was a very grubby room that I think was in need of renovation!!!! The Work that had been done was very slap dash and all this plastic - on the walls, the doors etc. I could go on about this hotel but I wont. I complained the next morning as it was too late when we checked in to do anything about it - we got an apology but this was the only decent person we talked to on our stay. In all, rude staff, construction site, dirty rooms avoid at all costs!!! The "savings" are really not worth it for this hotel!
The roo | 1 | null |
Great hotel and location expect the unexpected
Have stayed at the hotel each year since it opened some 5 or 6 years ago. The hotel is perfectly situated at the corner of the Gaslight district on 5th. If you are attending a convention, it is literally across the street. Easy access to all the "action" in downtown San Diego including the ball park.
Positives: nice size rooms, location, one of if not the finest sushi resturants, Nobu in the hotel, good service.
Negatives: not really suited for young familes or older visitors or those looking for a quiet night's sleep. This is the happening place with numerous parties, a hyper popular bar, celebrity seekers and all that goes with it. There is Rock and Roll memorabilia and imagery everywhere and they play the part so be prepared for all that entails. | 4 | null |
perfect hotel
My husband and I stayed at the Palace hotel San Francisco,CA,3 nights between 2.nd and 5 .th. of February 2012.It was really 10 point hotel.It is very comfortable,very good location on the corner of Market street and New Montgomery street where is in a short walk distance of the most important atractions.Especially the front desk is vey kind and helpful.I will be definetly back soon. | 5 | null |
Just OK for a Westin
I stayed here June 9 - 13 for a conference that took place at the Charlotte Convention Center. About the only good thing about the hotel, was that it was literally across the street from the convention center which was nice. Other than that, this hotel was just lacking for a Westin. I arrived at the hotel at 4:50 pm to check in and they did not have a room ready for me. I was stunned, since check in is typically at 3 pm and it was almost 5 pm. I kept complaining and they finally found a room for me. A co-worker arrived the next day at 5 pm and the same thing happened, no room was available yet. I had several boxes shipped to the hotel to my attention and it was like pulling teeth to get them (they were all there, I had the tracking information). My room was so so... but things were falling apart... the lock on the door was coming undone, my bathroom sink could be pulled from the wall, and some of the outlets did not work. It also seemed that the hotel was understaffed for a large convention. At the restaurant, Ember, service seemed slow... even though there were not many people in the restaurant. I don't know, I just wasn't overly impressed with this Westin. | 3 | null |
Disappointed
We thought this would be a nicer hotel from some of the reviews that we read. But we were disappointed when we got there. We had booked 3 nights due to the great location of this hotel.When we tried to check in at 3 pm they said that there were no rooms with a view of anything except brick walls. But if we waited an hour then they would get us a room with a view of the city. Our room was on the 3rd floor with a view of the wall of parking garage across the street. The room was really really small and dark. This was a room that they said was just redone recently . I would hate to see the other rooms that were not updated. We had a queen bed that when both of us got in we rolled to the middle. The first night we didn't get much sleep but then were really tired or just got used to the bed. I wore white socks in the room and they were really dirty from the carpet.
On the positive side, this hotel was close to things and it was easy to walk to restaurants,the trolley and double decker buses and the river. This was also not a quiet hotel. We could hear talking in the room next to us. This is not a place I would stay again. | 2 | null |
Nice hotel, fading grandure but cleaning staff is lazy!
This hotel has the makings of a really great hotel!
However, despite meeting rooms that are named after movie stars, a lovely fountain in the back entrance, nice wide hallways and renovated rooms, this hotel falls short.
I arrived at this hotel very excited because many movie stars have stayed at this hotel in its long history. The hotel still has that feeling of past grandeur, but it needs some money and time spent on it to bring it up to snuff. It also needs a better cleaning staff.
We arrived to our room. Smaller than anticipated, but bright, updated. No bathtub, but we were prepared to live with that until I started to notice hair on the tile floors. It was long, dark, curly hair and it was all over. I called the front desk and complained and was told that housekeeping would clean it well in the morning. I thought that was inadequate, but was tired. So I got into bed... that's when I noticed that the long, curly hair was also in the bed. I called the front desk and was told someone would come to change the bed. No one showed up for 1/2 an hour. My husband went down to the front desk and was ignored until he asked loudly when someone would be coming to our room to deal with the hair in the bed. Then they sent the maintenance man.
It took almost two hours for the maintenance man to find enough sheets and pillow cases to change my bed. They had no duvet covers available, so we had to do without one for the night. Needless to say that I did not sleep well after all of that.
The manager, Roman, did his best to turn the situation around the next day but upgrading our room to a bigger room with a bathtub. We appreciated that and had no more problems with hair in our room. Roman also did not charge us two nights parking, which was appreciated. However, hot water was an issue.
I had several tepid showers while staying at the Hollywood Hotel. We had a bathtub but not enough hot water to take a bath. In addition, although the hotel had a pool and sauna, the sauna was a two person sauna which needed to be reserved. You could only reserve it for a half hour, even though it was kept off and took almost a half hour to heat up. The pool was cold.
One little note about hotel cleanliness: a dog was on the premises during our stay. This very sweet dog was a 'service' dog - but not really. He was in show business. Anyway, I'm sure he crapped on the floor right around the corner from the dining room where breakfast was served. My husband and I discovered this rather stomach-turning "accident" and reported it to the front desk. The next morning, our last, we noticed that though the feces had been removed from the tile floor, the smears were still very much in evidence. Again, not the most energetic or interested housekeeping staff. We did not bother to mention this one to the front desk.
Front desk staff were not the most responsive. I have stayed in many hotels over the years, both for pleasure and business, and have not met staff quite so unhelpful.
In all, our stay at The Hollywood Hotel - much anticipated by me - was a disappointment. It is too bad because this hotel has the fundamentals of a really nice hotel. The price is very good, but they could charge so much more if they spent some money upgrading and restoring this hotel to its former beauty and lushness. And put in a pool heater and a hot tub. And totally changed up their housekeeping staff and most of the front desk staff.... | 3 | null |
The Truth...
I booked this hotel a month in advance. I then started reading some reviews and was terribly anxious, as I read some horrible things. Let me just say that I was comforted the moment we checked in. The front desk- Bobby- was as pleasant as could be. We got our room in seconds and although it was a little small, it was clean and bright (even at 3am)! My boyfriend and I have stayed all over this world and we both agreed that we have NEVER, ever slept with the comforter on a bed- until now. I've read reviews with people talking about dirty bedding- we did not see this and we actually slept with ALL the bedding. It was the most comfortable sleep I have had away from home! The room was a little small, but it served its purpose as we were not there to hang out in a hotel room. As far as the people that criticize the breakfast, it is a FREE breakfast! As it is not "gourmet", once again it was good and served its purpose! The eggs looked delicious, but I was eating light so I opted for some toast, banana, and yogurt. How can you knock that? OK, everyone complains about the neighborhood... I get it- not the best. That would be my biggest complaint, however living in major cities has prepped me for that. The metro station was perfect and the fact that my boyfriend is familiar with the area helped millions. I would just say make sure you are familiar with where you are going and you can navigate it no problem. Our only other problem is we tried to do a small load of laundry and it cost us $12. The detergent machine kept eating money and not giving product... we were told no refund could be made... oh well, we sucked that up. One more thing, we had a blast downstairs when we would pop in for the comedy. Overall, I had a great trip... the hotel was great as well- I thought it had a certain charm. Be skeptical whenyou read further reviews.... ignorant people taking things out in the wrong way- this hotel was VERY clean and the staff was VERY nice!!! | 4 | null |
nice location.
Great location, directly on washington square, very friendly and lively neighbourhood. But the rooms are very very small with tiny closets. My room was gloomy and the window opens to a one square meter shaft and you can't even see a glimpse of the sky so you have no idea whether it's sunny or cloudy. The breakfast is very basic and poor. This hotel is too expensive for the quality it offers. | 2 | null |
top service and great decor
I stayed with Sanctuary for one night before taking a cruise from NYC. I thoroughly enjoyed my stay at this hotel steps from Times Square. We were very lucky to be accommodated with an early morning check in and buffet breakfast after traveling over night. They pay attention to every detail with great service and warmth. Everyone in the staff is friendly and strives to be helpful. The lobby and rooms are sumptuous, gorgeous and quiet which made it a true sanctuary after touring NYC for the day. I highly recommend it and will be staying with them in the future. | 5 | null |
Great!!
Stayed here last week for 4 days and I must say I was a little hesitant booking this hotel as it was our first time in NYC and it did not seem to be one of the more known hotels in the area. I decided to take the chance after reading some of the reviews below and I was glad I did. The hotel is small but cozy and the staff was really friendly. For the price we paid( which after looking for 3 months for a hotel that wasnt going to cost us $300 a night) was a steal!!! We stayed at the Standard Room with the queen bed and that was enough for us.The room has everything you would need if you're going to be out most of the day and just need a simple room to relax in at the end of the night. No frills, just comfortable and clean. Right across the street there's a huge construction site which I though was going to be noisy but the noise level was tolerable and since they did most of their work in the mid morning/afternoon, we were gone exploring by then so it wasn't that big of a deal. I really like the modern atmosphere of the hotel and the location is FANTASTIC! Between Times Square and Central Park. Would definitely recommend this to anyone looking for an affordable, low key place that has a great location. | 5 | null |
Just about everything is perfect...
...but they can improve a couple of minor details. The location is great for a night in the city. We walked from Union Station - very manageable if not much luggage and the weather is good. It is also walking distance to The Chicago Theater , the Trump Tower and a variety of other nice places for food and entertainment. The check-in was painless, the staff is friendly and the place is very clean. The king size bed was elegantly comfortable and there are hair dryers in the room. The ladies appreciate this touch. My suggestion is to improve the music system in the room. We had the cheapest AM/FM radio you can imagine, which didn't even work. No Aux port to play our mp3 - so we were left with the TV - where you had to pay for a decent music selection. In the morning we like to make our own in-room coffee - and they have upgraded the coffee makers. It is a single cup brewer - but they only had one cup of regular and one cup of decaf. Small details - but that is the difference between a 4 star and 5 star experience in my book. The view we had was underwhelming - the back of the hotel overlooking roof AC units - but that may have been because we requested the king bed option. Overall I would stay here again - but request a front facing room, extra packs of coffee and bring our own music player - just in case. | 4 | null |
¿More than 3 persons? Chose the Suite
I went there with my father and my cousin for the F1 race in Austin, the hotel has a good price bur certainly the rooms are a little bit old and it's not a typicall La Quinta hotel. For the second night we decided to chose the Suite which has a King Bed plus a Sofa, the room was really good and we had a perfect sleep. | 3 | null |
If you want your special Event ruin Book here
One of the worse experiences doesn't even begin to describe the experience we had. My sister Caryn, had her thirtieth birthday here. I thought wow, a bit extravagant...but really it's a HUGE birthday marker for her and she really deserves to be pampered. So I though, why not? They'll make sure she's taken care of...BOY WAS I WRONG, read her testimonial since I wasn't there with her bad experience...SO, MY bad experience she didn't mention.
A week prior my sister asked me if I wanted to get a treatment and have a girls day for her birthday. Very EXCITED I said yes, and asked her to book me a facial. The night before (less than 12 hours notice) they contacted her and stated they were cancelling my appointment and gave no reason. Caryn doesn't like to complain and asked me if that was ok...I was disappointed but, didn't want to cause a problem and just let it go.
Later that night we were supposed to have dinner at AJA, Dana hotel's restaurant. When we walked in the restaurant's hostess looked at us like we were crazy when we said we had a reservation with Caryn. We had to call Caryn for the hostess to acknowledge we had a reservation. The hostess told us that we HAD to wait for the rest of the party in the bar area WHICH IS NOT HEATED and it was the same temperature as the outside. My Father, who is elderly, could not sit in this cold room and we insisted to be seated. After having an argument with the manager they obliged.
We sat down and the bus boy proceeded to pour water in our glasses and our laps. YES OUR LAPS. For some bizarre reason he poured the water into the glass spilling it and then proceeded to continue to pour outside the glass on the table and into our laps. And he did that to all 15 settings of the table.
Caryn had not arrived and we didn't want to spoil her evening so politely mentioned it to the waiter and he apologized. We ordered our drinks and they gave us a canter (of sake) that leaked. SO half the sake went into the glass and half went onto the table. The waiter apologized and was super embarrassed. He was kind enough to give us extra napkins to clean up the mess the buss boy and the faulty canter created.
We ordered our food...Which was a complete disaster and completely disorganized. One by one when our food eventually came out. SERIOUSLY EVENTUALLY, from the time we ordered the food to the first course to arrive at our table was an HOUR. By this time we were all RAVENOUS but, relieved at the sight of the first plate coming out. We were all staring at the first plate of food, like starving wolves just coming out of winter and finding a dead carcass, and thinking in relief, "OH GREAT, my food won't be very far off behind." YEAH, we were wrong. Not wanting to be rude the ONE person who got their food waited until someone else got their food...Which was 10 minutes later...I KID YOU NOT! I have never had service like this. Literally only one person every 10 MINUTES got their food. The food was cold by the time the next plate came out. By this time we encouraged everyone just to eat when they got their food.
The delivery of the food was to ridiculous we actually asked the staff to cancel the rest of the orders. 10 Minutes later the REST of the food arrived! Miraculously.It only took TWO HOURS TO GET EVERYONE ONE FED. I use the word FED loosely. This whole dinner was supposed to be $1000...for a $1000 dinner one would think they would have their stuff together and at the very lease feed the customers properly.
After dinner here we had to have dinner again somewhere else. The portions were substandard, wasn't all that good, and the service lacked. Our waiter did what he could with what he had so, I can't say he was a bad waiter...Just everything else.
After that pathetic dinner My family went upstairs to Caryn's room when we arrived at the floor there was BOOMING music coming from all directions. I asked Caryn if she was taking us to the night club, she laughed and said "No, Apparently this is the party floor." The room was nice and spacious and the view was nice. The wait staff arrived to set up the room for her party (which is why I am surprised that they gave her such a hard time after we left)
Overall, I am very disappointed in this whole experience and I am even more so upset that our family PLUNKED down all that money for a special occasion that was ruined by Dana Hotel. If you want your special event to be ruined go here. | 1 | null |
Great luxury hotel.
Stayed 4 nights in a double room 27th floor . Great service, luxurious room, fabulous location. Nice thoughtful amenities, juice flight, chocolates, baseball hats for kids, gummy bears for kids....etc...did not love their beds though. Both my husband and I found them way too soft and our backs hurt for the duration of the trip. But we like firm beds. Others may like the very very soft fluffy pillow tops and down mattress covers though. | 4 | null |
Good location but there are better hotels for less money in DC
I ended up spending a couple of nights here on a business trip as the hotel I usually stay in - the Washington Hilton - was fully booked. This hotel is in a good location - easy walking distance to the White House and other attractions, but I was somewhat disappointed by the quality of the rooms and the service. Rooms are fairly large, but the furniture is dated and I had several issues. The first room I was allocated - supposedly deluxe - was very dark. I asked to move. The next room was lighter, but had not been properly cleaned - there was rubbish in the bins, towels used by the previous occupant and a broken mirror in the bathroom. I left my suitcase in storage as I was early for check in and it was damaged. On the plus side, the hotel is very quiet - doesn't seem to have big conferences and the restaurant staff were very helpful. | 3 | null |
Central Location
I was here on business, so what I was looking for was a place to crash land for the weekend, to have dinner and drinks, and to get some work done. My biggest issue was the internet. $13 a day is crazy. There was no way I am paying that in addition to the room charges! The room had terrible views. Brick wall outside my window about 3 feet away with an alley down below. There are rooms that look into the central area, but none that really look out onto the city (at least that anyone I was with had). Parking is crazy expensive throughout the city, so I'm glad I didn't rent a car or anything like that, but something to be aware of if you drive to the hotel. It's a quick walk to central DC, and seems safe enough at night as well. The room was clean, but the walls are like paper. I could hear the family in the room next to me arguing. The bar was nice, but they seemed understaffed. At times it would be quite a while without service and service was somewhat slow. I didn't see the restaurant open at all but the food we had for our meetings was tasty. It just didn't have the luxury I expect from a Westin, but it did qualify as a place for me to crash between meetings and somewhere to eat/get drinks. Didn't get as much work done as I could have because of the internet cost. | 3 | null |
Don't bother picking a room you get what they decide to give you.
We booked a room online selecting a room with a balcony. When we arrived at the Hotel room we had no balcony. We returned to the front desk to see if they had made a mistake they simply said that all the balcony rooms had been given away. We were very disappointed. The only reason we booked directly through the hotel was so we could get a room with a balcony. We could have gotten this room for less money booking through Priceline. The couch and chairs all were stained and the floors were sticky. | 3 | null |
Don't Bother
Reception Staff were incredibly rude, room was small, noisy, unclean and smelled of cigarettes, we booked an adjoining room for my mother who has recently been ill, then told on arrival that rooms were allocated on a day to day basis and even though we booked & confirmed an adjoining room through central reservations the hotel weren't prepared to give us one. I wouldn't stay here again & wouldn't recommend to anyone else | 1 | null |
Brilliant Hotel!
What a find! Simply loved my stay at the Hotel. Was in San Francisco only for one night and was upset that I couldn't stay longer at this property. Rooms are quaint, pretty and perfect. Crew & Staff are helpful, friendly and full of suggestions for fun things to do in the city. Breakfast was awesome and the lovely evening social time with complimentary Wines and Hors d'oeuvre was a great touch. The decor of the rooms and the hotel is very old school English cottage which only adds to the charm of the place. Location is perfect, just walking distance from Union Square and surrounded by several great restaurants and things to do!
I recommend this hotel greatly! Will return and stay here for sure! | 5 | null |
Offensive damages policy
Upon check-in, we were told a $50 hold would be put on my credit card, in case of damages. Then we were made to sign a printed list of damages charges, which mainly spelled out charges for stained or damaged linens (washcloth: $3, hand towel $8, bedspread $50, etc.). The desk clerk was adamant about this policy. Upon entering the room, we found things already damaged! The TV remote was held together with scotch tape. There was a hole in the carpet. Every appliance except a few lights was unplugged, including the digital clock (so every guest has to reset the clock for themselves). The hallway outside smelled of dead fish. We made the desk clerk come to the room and inspect it with us. Then we wrote down all the pre-existing damages on the stupid list they'd made us sign, so they'd know what was already damaged. If you're going to have a draconian and threatening policy like that, you've got to specify to the guest what was already damaged and then you've got to walk-through with the guest before and after. Basically, you've got to treat it like an apartment rental.
This place used to be something in the Choice/Clarion family, and it was decent then. But now it is a pit, seemingly catering to a very low class of clientele. There are better hotels in this vicinity for not much more money. | 2 | null |
Not worth the price or location
If I ever come back to DC, it won't be to stay here. The staff is definitely under trained and would say the management is completely clueless to guest needs. I booked two room and when I checked in they had put the room on opposite sides of hotel..even after calling to say I would like them adjoining/or near each other. When we finally got moved the next day..after having to wait, repack and do it ourselves (losing a day in DC), they put us on the fourth floor where we must have been near a fan or compressor, which was banging all night long..finally called on second night and it stopped?! Only to be awoken on third morning by banging that was going on in lobby for their floor renovation. You would think management would have workers wait until at least 9:00am since this is a hotel. Hilton has no concern for their guests at all. The concierge guy was completely clueless too. I called to get info. and he could barely answer any questions. And it seemed that way when I asked anyone a question. Also, God forbid you want anything in the room..when they finally bring it, they stand there and wait for tips! This gets a thumbs down from me...and I've worked in the hotel industry in NYC for years...definitely a DC attitude thing!! Not much different than NY. Almost forgot to mention all the hair I found in the bathroom...that was not mine!!! UGH!! | 1 | null |
Thin walls, thought somebody was beaking in!
I recently stayed at the Four Points near the Hobby Airport for four nights. My friend and I drove down from Indiana and booked this hotel on Priceline before I could check in at my next hotel for my new job.
Night one: (Thin Walls)
We were really tired from a long day of driving so we wanted to get some rest. We were in bed at 10pm and starting to hear a woman moan and a guy yell.. I don't need to go into details about this but you could hear what was going on like there was no wall in-between the neighboring room. This went on for a little bit but the noises kept on getting louder. We walked down to the front desk to see if they could give them a call about being loud and they did. Walked back up to the room and they were still loud and finally finished up.
Night two: (Break In)
Woke up this night at 3:30AM to a loud scratching noise at the door. We freaked out and thought somebody was trying to break in to our room! I grabbed a golf club that I had in my room and walked up to the door to see a wire/hanger coming from under the door. An employee put the wrong receipt under our door and was trying to fetch it back. Apparently he didn't think that a metal rod would make noise when rubbed on a hardwood floor. THIS IS UNACCEPTABLE!!
The last two nights were not bad. There was no complimentary breakfast, and the pool was filled with bugs. I will NOT be staying here again. I thought Four Points were supposed to be nice?? The only good thing was the beds were comfortable. | 1 | null |
Best in NY
stayed in October, 20-23...has a perfect executive suite with an unforgettable view and amenities included,,,,,very friendly personnel at the reception...
perfect location for business and shopping. free internet at very good speed. will definately come back | 5 | null |
What a DUMP ... Don't stay here!!
Booked a week's stay at this hotel and would have checked out immediately if it had not been 11 pm when we arrived and if our packed itinerary would have allowed the time to find a better alternative hotel. From the moment we checked in, everything we expect from a Hilton brand hotel was missing or lacking. You do NOT get the Hilton experience at this hotel. I'm a HHonors Gold member and have stayed in Hiltons across the US and the world and this was not what I expected. Here's what you get when you stay at the Doubtree Suites in Washington DC ... 1) you will not be greated when you come and go 2) expect to wait a half hour in the middle of the night for a key to your room because the front desk staff does not make you a key nor have a master to to readily get you in your room (this happened to us) 3) expect to get put into a ground level floor when you are a women traveling with a child even though you asked to be put into a higher floor for safety concerns (your concerns will not be acknowledged) 4) expect a non-working toilet 4) expect a kitche that is not functional. No oven and one small pot to use on the burner 5) expect mediocre housecleaning 6) expect an extremely small pool 7) expect very limited dining options in the area 8) do not expect assistance from the hotel staff (they did not know the difference between Georgetown and George Washington Universities (but other guests were helpful in getting us around) 9) expect popcorn ceilings in your room 10) expect a bed where you roll to the middle (not upgraded beds like you get in most Hilton hotels). This hotel does not meet Hilton standards and the Hilton corporation should come take a stay to see this. We asked for the General Manager to contact us and he never did! We posted on the HHonors Facebook page and was told to expect an email (which we never got). We were extremely disappointed and never got any satisfaction. Do not stay here!!! | 1 | null |
Illusions of Grandeur
I pride myself on picking out phenomenal hotels for the best budget...so when I discovered Public Chicago's website with a rate offering of $135/night for a standard queen room I was ecstatic! I should also state that I hate to write negative reviews, so this chews me up a bit inside for what I'm about to say. I hadn't known anyone who had stayed there so I trusted the amazing photos on their website and other trip advisors reviews, I was sadly mistaken.
The hotel itself looks great from the outside, the staff is attentive and helps you out of your cab an inside with a smile on their face, and when we went to check in, the 20something model-looking girl was friendly enough, but not all that helpful with some questions. I should also state that upon entering the hotel in the daytime, it's very cool and modern (though a bit loud) but at night there should be a line outside the door and a giant doorman with a red rope. It's dimly lit, it feels like a club, and the music "pumps" so loudly that you can't hold a conversation from outside to the elevator. The elevators seem old (like they hadn't been redone to match the new exteriors) and if you look close at the walls/doors, you can tell that a lot of the "remodeling" was a not so great paint job over another - the building felt very old but with a fresh coat of paint (if that makes any sense).
I asked the model/front desk attendant how we got our "complimentary access to David Barton Gym" which is the reason we chose this hotel over The James and she said, "It's not that close. It's about a mile away." As regular gym goers with varied routines, this was NOT at all convenient. We did end up using the gym on the 11th floor which was fine (empty except for us and the cleaning staff) but we would have preferred a full gym. The website does not make it clear that this gym is not nearby. A mile isn't walking next door for a quick workout...the jog there and back is a workout in itself.
Now to get to our room. Again, we opted for a standard queen at $135/night. What felt "too good to be true" was entirely TOO GOOD TO BE TRUE. Our room was the smallest hotel room I've ever been in. Heck it was the smallest bedroom that I've ever been in and I live in NYC! There was no dresser for your clothes and the area that could have been a dresser they utilize to hock their "Public Hotel" shirts, hats, and super expensive mini-bar items. The floorplan on their website shows a chair to sit in though there was not one in our room and frankly there is no way to fit one. You open the door and practically hit the bed.
If you're staying there with another person, you can't pass by each other without one person going on the bed because the room is THAT tight. The hairdryer is one of those tiny terrible miniature ones you'd find at a motel. The soap is in these plastic packages which are impossible to open with wet hands (a random afterthought but just didn't add to what we were experiencing).
Now I don't believe reviews should be entirely one sided so here are some positives: 1) Public Express (they're quick meals to go) are great. They're expensive but no more so than most room service and for a quick meal on the go it's better than any fast food joint with delicious, healthy options, 2) Location is lovely but not super close to the Loop if that's important to you 3) Beds are comfortable but not overly plush...very different from the "Heavenly Beds" offered by W type hotels. 4) Minimalistic decor and furnishings are very cool and chic looking. 5) Staff was nice and attentive...our to go items were there in less than 8 minutes.
End of the day - I would have paid more for a nicer room though the "club" atmosphere of the lobby doesn't feel inviting after a long day of sightseeing or attending a wedding. | 2 | null |
Could have been better
This hotel was in a nice location for the business we had to do in Indianapolis. The rooms were less than acceptible. The once smoking rooms still smelled like musty smoky rooms with a very strong orange cleaner that was used to cover up the smell. The originial non smoking rooms were much more acceptible. The breakfast area is very small and has limited choices for breakfast food. I would not stay here again. | 2 | null |
Great location, amenities, and staff!
My wife and I recently stayed at the Amalfi with two other couples and had a wonderful time! The location of the Amalfi couldn't be much better; the proximity to restaurants, bars, and clubs provides a great base to explore the city. The room was spacious and clean. We loved the manager's reception and the breakfast service on each floor. Large bathroom made it easy for both of us to get ready at the same time. Highly recommend this upscale and sleek hotel and can't wait to stay there again! | 5 | null |
Great Location, Friendly Staff, Amazing Beds!
We picked this hotel based in large part on the tripadvisor reviews and were not disappointed.
The hotel is in a great location, about a 10 minute walk in one direction to Coppley Square and Prudential Centre, and a 5 minute walk in the other to Newberry Street. Anything worth seeing is really no more than a $10 cab ride away.
The staff were great. We arrived early, about 9 am. They took our cell phone number to call us when our room was ready (and they did in the early afternoon). A porter took our bags and stored them for us and was extremely friendly and offered us tips on what to do that morning. Everyone we encountered was friendly, front desk staff, porters, staff in the resto / bar downstairs, housekeeping, etc.
The rooms are clean and a good size. The king sized bed is so comfortable it is to die for. The pillows were so great that I was tempted to ask if they had any for sale.
The hotel is about 8 - 10 floors and not overly large, which we enjoyed.
We would definately highly reccommend this hotel to anyone. | 5 | null |
A Great Stay!
My wife, my mother-in-law and I stayed at this fine hotel for 4 nights. It was a perfect stay! Most other reviewers have summed up the positives and negatives. My two cents... we stayed on the top floor and never waited more than 2 minutes for an elevator, going up or down. Seating at breakfast, we went before 8:00 and never had a problem. The full size fridge was awesome to have and was not loud! Never felt unsafe around the hotel. Staff was very friendly! One last thing, the beds were the most comfortable hotel beds we have ever slept on!! | 5 | null |
View of the Chicago River and Lake Michigan
Perfect location for shopping, theater or business. Nice comfortable rooms, pillow top beds good food, speedy room service and excellent work out facilities over looking the river. The internet service was spotty. At times, fast and efficient. In the eveings it was so slow it wouldn't even load gmail. | 4 | null |
Great Value on West Side with free parking!
Stayed here on a Friday night. Booked on one of those travel sights and decided to give it a try due to the good review and the free parking. Parking will cost you on average $40 overnight depending on where you are staying.. and some hotels the parking is a few blocks away. So we decided to stay here so we could park, check-in, and then walk to our event quickly.
The person at the front desk was nice, asked for my name, and within 2 seconds handed me my receipt and 2 keys. I asked if he needed anything - he said "no" it's prepaid, you're all set. Great!
Back into the car drive up one level and park - that easy. The elevators were out in both buildings so that was a bit of a pain (I don't know if this is one of those things where they are permanently out of service and they always have a sign "pardon our appearance while we upgrade our elevators.") So, if that is important to you give them a call and see if they are working.
The room was actually quite big for a Manhattans room. It is on par with a standard sized hotel room in the rest of the country. There were 2 double beds, comforters were clean, neat, flat panel TV, sits upon a large dresser / Fridge and microwave cabinet, there is a desk with a chair. The fridge was a medium sized fridge with room in the door for cans - it was cold and clean! Microwave was medium sized.
Bathroom had hairdryer - worked, a tub with shower, and sliding doors on the tub. Shower head was one of those large sunflower types - The entire bathroom was clean and not a sign of mold, soap scum or anything. The bathroom is small but nicely laid out - aka the door does not open into the toilet.
There was even a fairly deep closet to store large bags and hang up items.
The hotel has a motel type setup.. some rooms you walk in from the outside, which overlooks the nice pool, and your window is next to the door overlooking the hotel courtyard. This is nice because it stays quiet. It seemed to me that all the windows in the rooms overlook the pool and courtyard.
The pool was nice and clean, we didn't use, but walked by it and took note that it was clean and if I was a kid - would love to take a swim in NYC. Honestly, this is the only outdoor pool I think I've seen in NYC other than rooftop pools.
It takes about a good 25 minutes to walk from this hotel to Grand Central Station (at New Yorker speed) - to give you a gauge.
Overall, would stay there again. Great value hotel, with free parking (in/out privileges). | 4 | null |
One word says it all - BEDBUGS
My son slept in a roll-away bed on our stay and less than 48 hours later was covered in bites (the official word from our pediatrician). Called to tell them they had a problem and it took me two days to get a manager to call back. I got sort-of a verbal shrug and offer of a rebate on one night of our multi-night stay. | 1 | null |
Nice hotel
We stayed overnight for my little son's appt at Johns Hopkins the followiing morning. The lobby was beautiful and everyone on the staff was very nice. The hotel is within walking distance to lots of restaurants and the Baltimore Aquarium. We ate at the hotel restaurant for dinner as we had 2 tired young children. The food was fine and the waitress was very nice to us, she really went out of her way. The following morning we needed to check out to get over to Hopkins in time and so we just ordered room service for breakfast. Again the food was good and arrived within the half hour they specified when I called to order. Would definetly recommend asking for a view room...the views are stunning. The only downside was the indoor pool...the doors to the outside deck were wide open but it still smelled very strongly of chlorine. Would definelty stay here again. | 4 | null |
European Boutique
A lovely little european style boutique hotel with a cheery dining room for breakfast | 3 | null |
Great location, comfortable hotel
Went to the city for my daughter's birthday and stayed a few nights here and a few nights in Time Square. I have stayed at this hotel before, but it has been a few years and I was happy to return. The breakfast buffet was wonderful, with made to order eggs, omelets, and waffles for a fair price. The hotel is walking distance to a number of great restaurants and the subway. Nothing fancy, but a nice, comfortable and affordable place to stay. | 5 | null |
Better than expected, great for first time visitors to NYC
The size of the rooms...included big bed, two walk in wardrobes, bathroom and a kitchenette. The location is walking distance to almost all major tourist attractions and at the bottom of the street(2 mins walk) is a mcdonalds and supermarket. The cleaning ladies do more than they need too and left the room spotless everyday of our week stay.The lift can take a long time in the mornings when all guests are rushing out at once but is no problem at any other stage of the day. Theres no free wifi you can pay $13 dollars for a day but plenty of mcdonalds & starbucks about that offer it free that you can nip into if necessary. The sink in our room drained very slowly which was quite frustrating at times after having a shave. All in all better than expected and would definately stay here again. | 5 | null |
2 star Hyatt.
Don't get fooled by the pictures. Very out dated and filthy rooms. Very worn out carpets in room. In room service too slow. Being a platinum member the check in rep still gave is lower floor and road facing noisy rooms. And when we spoke to the manager that we want to leave they moved us to 16th floor. | 1 | null |
Smelly, Loud & Very Bad Management
I don't even know where to begin... First advise, do not let the website photos fool you. It serves no justice. Had a convention to attend & website was very inviting, looked very trendy. Thought it would be our retreat after our our daily convention. We were wrong. Booked a pre-paid 5 night/6-day reservation to take advantage of discount. Upon our arrival, there was no hotel lobby, much smaller than described. Staff was awesome though!
We were placed in what they call a "Penthouse" & as we take the smelly elevator upstairs, we enter more of a Bachelor's or Party studio for party-goers! Bed on left side, stainless sink on the right & a shower nearby your bed.. No doors separating anthing except for a toilet and it had a foul smell in there. The whole studio room smelled like mold! No carpet in the room, just cement floor that looked like it doesn't get mopped. We wore our slippers at all times in the room and even in the shower. This place had stains everywhere.
After checking-in, we request to speak to the person in charge of Hotel (Christos Brooks) & explain this Hotel is different from what we saw. Nothing wrong with the place, just not our type.. More for the really young crowd. We request to get our refund back so we can book for a different hotel. Christos says he will check with mgmt and will let us know by Sunday. We stick it out on fri nite & sat nite. It was so loud until 3am, we were miserable! Never received a call from Christos & we check out on Monday. We leave more messages for Christos to call us w/ update, no answer. I finally request to be transfered to his boss & I leave a message for Sandra Viva. I ask to be transferred to Corporate office & it is Acctg Dept that is evidently their corporate office. Suprisingly, we get a voice mail message from Christos that same evening & tells us our refund cannot be granted but they will comp us with free nights at their hotel for the nights we did not stay? Does this make sense? Already said, this isn't our kind of hotel but they are giving us free rooms to appease us...?! We left Keating on 10/8/12 & it is now 10/19/12 and we have left numerous message & Christos still hasn't called us back with details. We don't even know if he really spoke to anyone.
I understand this is a Privately Own Boutique. Although, an acknowledgement from Christos Brooks to customers would be critical whether you have an answer or not. Keating hotel needs to improve on having a phone # to corporate office for customers to call. I think this boutique is a perfect place for party-goers and I was going to recommend it all to my neices & nephews. But, due to the lack of management follow-up, that became a deal breaker. To this date, we are still waiting for Christos or mgmt to call us. It is not uncommon for hotels to refund customers when they are unhappy, but Keating management has a history (based on other reviews) of not refunding customers. Again, we don't even know who makes these decisions or if its even being discussed. All we know is we notified Christos the minute we checked in & did our best to stick it out and ended up paying for this place & another hotel because we couldn't take it anymore. Still waiting for Christos and/or Keating management to call... | 1 | null |
Best place to stay near the University
For two and a half years, we travelled to Seattle to visit our son and his family while he was in a Post Doctoral program. We always stayed at the Silver Cloud because of its location, but also because it is well managed, comfortable and friendly. We visited the hotel during the summer, winter, holidays, busy times and quiet times.
Here are the positives:
The rooms are large and well lit, the junior suite is perfect for a family wanting some privacy.
Fitness center is clean and well maintained.
Pool is very nice.
You can walk to good restaurants and the excellent University Mall.
The Burke-Gilman Trail (biking and hiking) is right next to the hotel!
The front desk staff is always courteous and responsive to any questions or problems.
Complimentary breakfast is a good feature(although see below for a few more comments)
Tuesday evenings they offer a Manager's Reception which is a nice amenity (usually wine, cheese and a few wings)
Free transportation within 3 miles, to the University or the Children's Hospital or even a grocery store (there is a refrigerator in your room).
Negative:
Having stayed at the hotel at least 7 times, and usually for 5 to 7 days at a time, the breakfast got very old. The eggs and the sausages were really bad, I would say nearly inedible. Cereal, muffins, waffles were okay. They would be wise to change out the menu for breakfast every few days. | 4 | null |
Very disappointing
4 star lobby, 3 star rooms. I took 2 lukewarm showers there, the TV was older than I am, and the room was so small my thigh is black & blue from where I kept hitting the chair because the room was so small. Staff were all very nice, but maintenance never showed up to deal with the lack of warm water. When they eventually did in the morning they explained that it's an old building & it is what it is. The woman at the front desk had the initiative to bring over the manager when I told her I was very disappointed with my stay. She had the courtesy to remove the bill for my internet usage. Still, two lukewarm showers in a 4 star hotel? | 3 | null |
Horrible Customer Service
i was a guest over the weekend and the front desk services was horrible. his name was Johnathon, after waiting 10 minutes because he was outside smoking he came in with an attitude. I let that slide but when i came back to the front desk he still was no where to be found and the phones were ringing off the hook. after saying excuse me for 5 minutes he came out the back eye blood shot red like he was sleeping or drunk. Other than the bad customer service everything was great. Until i check my bank account and seen that Johnaton charge my card and extra 120.00 after i had already paid. I think he needs to be retrained or find another job. | 2 | null |
Dispointed First Stay
We checked as two couples sharing a room with two queen beds. We settled in to watch the CMA Awards on ABC. The TV did not receive ABC with a viewable screen and when we turned off a room light the sound quit. Called front desk, was told there was no problem on her TV, but she said someone would come check our TV. Had to call again 20 minutes later. Also found only two sets of towels in the room. Was first told they had rules requiring towels had to be turned in to get additional towels. When I reminded her there were four adults in our room she said she would make an exception and give us two more sets of towels. It never happened. My wife left a written complaint for the manager on the morning of November 2, 2012.
Very poor experience,
Lloyd Straughn
Oakhurst, CA | 2 | null |
Just right for us
We needed to stay near here due to relatives and doctors we were seeing for 2 weeks in Feb. The price was our main reason but we were very satisfied with the room and the management was especially responsive. There was a glitch with the cable on tv but they got it fixed quickly. We had a few sugar ants...tiny ones...but hey...it's Florida. They sprayed in minutes and we had no further problems. We will definitely stay there again. This is a basic facility but had good bed, clean enuf bath and good AC. Don't expect plush for this price. We paid $42 a day and couldn't match it for the location and extras like an OK to fine breakfast. Busy with lots of kids on weekends but they have to stay somewhere. We had kids once! | 4 | null |
Perfect Choice
It was worth every $$$....Book Online you get a better rate. We stayed in the presidential suite on the 3rd floor, beautiful views. If you are going to do it...do it RIGHT! We picked the right hotel for our family. Walking distance to some GOOD food and shops. The staff was very friendly and my kids fav was the free cookies at 5:00. | 5 | null |
Two thumbs down!
This hotel was not what I expected a Westin to be like. The rooms were very outdated, very cramped, you could hear every little think outside of your room, the bathroom was extremely small and the tub was worn and dirty. The staff was not friendly or helpful at all. We forgot a bag of laundry and the hotel cleaning staff threw it away. My sons 25 dollar nike and addidas sandals were taken from the pool area. On top of everything else, and employee from the gift shop stole our credit card number and tried to charge 2800 dollars to it. Horrible experience. | 1 | null |
Excellent location / Average Hotel
The hotel is in an excellent location, literally a few minutes walk from Hollywood Blvd and in a safe street. The front reception looks nice and new but the rooms leave much to the imagination.
Very old carpet, paint, shower, bathroom, furniture, decor, the whole place need a renovation and brought into the modern age.
The staff were all very friendly and very helpful, the free breakfast was simple but good to start the day (packet cereal, juice, coffee, water, croissants etc).
Not sure if i would stay there again but the location is definitely a bonus. | 3 | null |
Fine hotel of its type; fitness room needs attention
Over the years I've found that the Holiday Inn Express & Suites chain strikes a good balance of service, amenities and value. If you're comfortable with this equation, the Sunset Valley HIE&S is a very good place to stay when visiting Austin. This otherwise-glowing recommendation is tarnished by only one minor and one major reservation, which I discuss below.
Three members of my family needed a place to stay while visiting our daughter in South Austin, and this property is the closest major hotel to her home off Lamar Boulevard. The hotel is not actually in Austin; Sunset Valley is a small town nestled inside Austin proper. Still, it was only about a six minute drive to her place, which worked out very well for the various back-and-forths during our 11-day stay.
Though convenient to South Austin, the hotel's location is also the minor reservation mentioned above. It sits on the Route 290 West service road. If you're a walker, like my wife, the immediate vicinity isn't hospitable for a stroll, although there are ample sidewalks and the area is not dangerous. However, if you walk (or drive) to the large mall on Brodie Lane adjacent to the Route 290 East service road, you'll find a lovely landscaped walking trail that runs alongside the mall through a lightly wooded area and from there into the Sunset Valley Nature Area and an additional two miles of trails.
Our room was a spacious, U-shaped three-person suite which perfectly met our needs. The entryway/foyer was lined with a microwave, fridge, kitchen counter and small sink. The foyer led into a sitting area with two tables of varying heights. Turn left, and you pass through the secondary sleeping area that is furnished with a convertible sofa, coffee table, armoire and TV. Continue past a dividing half-wall and you're into the master bedroom area in the second leg of the "U," with its own furnishings and TV. There's enough open space in the foyer to put down two yoga mats. The suite was tastefully decorated, in very good condition (other than a large stain on the carpet), and everything worked: no slow drains, inoperable light fixtures, or the like. There was no noise from the adjoining room. Housekeeping was top-notch and is available 'til 4:00 p.m. daily. There were plenty of electrical outlets, although the outlet multiplier I brought along gave me more flexibility with respect to what got plugged in where. Be aware that that there are no coin-operated washers and driers in this hotel, a curious omission.
Wireless internet is available throughout the facility. Our room also had a jack for an ethernet cable. The wireless signal was robust, i.e., four bars on my Macbook's airport icon everywhere I went. Although prior reviewers reported extremely poky internet speeds, throughput was a consistent 3.75 - 3.80 mbps down and about 1.00 - 1.10 mbps up throughout our stay. The wired and wireless speeds were identical.
The breakfast dining room is open as a comfortable sitting area 24/7. The included continental breakfast was ample with some slight variation day-to-day. Lowfat/no fat choices were available. Nice touches include the 24-hour fruit bowl and cookie jar, free coffee into the evening, free copies of USA Today, and a very reasonably-priced assortment of candies, snacks and sodas at the front desk. The business center had two publicly-available PCs and working printers. The pool was attractive. All the hallways and public areas were fresh, new and clean. Front desk staff was courteous, friendly and professional. Checkout was automatic (good if you're in a rush). There was plenty of clean, well-lit parking for our rental car. The posted price for a hotel shuttle to Austin-Bergstrom Airport was $17, which struck me as kind of high.
Other than breakfast service, there is no restaurant in the hotel. This is true, I believe, of HIE&S generally and is an observation, not a criticism. An Indian restaurant was renovating a satellite building on the hotel grounds, but it opened the day we left so we didn't get to try it. There is plenty of dining nearby, but the convenience of a full-service restaurant next door will be welcome.
The one bugaboo - the "major reservation" noted at the beginning of this review - is the fitness room. It's small and pretty minimal, containing only three major pieces of equipment: a home-quality Proform treadmill, an institutional quality Schwinn recumbent bike, and an institutional-quality Precor elliptical trainer. The problem is, only the treadmill was fully operational. The bike's display and electronics were totally nonfunctional, and the incline function of the elliptical was unavailable due to a low battery level. I reported the situation to front desk staff twice early on during our stay, but nothing got fixed. Luckily for me, very few other guests seemed to use the fitness room, so I had the treadmill (or elliptical) whenever I wanted it. This was the only glaring deficiency in an otherwise fine facility. | 4 | null |
Strange, Dark, and Bad food
Rooms are dark and lighiting is poor. I visited this hotel recently for a group meeting. Women complained about the lighting being so bad that they had trouble applying makeup. I found the rooms to be very strangely configured with dark blue walls, dark greenish blue tile in the bathroom with really bad lighting. The dark colors used throughout the room made the bathroom feel very cold and uninviting. The toilet area was a separate rooom painted in a garish green that looked odd and unattractive juxtaposed to the blue tile throughout the bathroom.
The showers have no doors and no curtain so showering is a cold experience. Water pressure is poor at best. The bathroom is completely open to the room with no partition except a fabric curtain so this hotel would be weird if you brought kids or family with no privacy while taking a shower or using the sink.
On the positive side, the bed was clean and comfortable. The room was spotless and the staff were lovely. The bar inside the restaurant was consistenly nice and courteous and the attendtion to guests there seemed really great.
On the stranger side of things . . .
One of my coworkers went up to her room during the day to find a housekeeper watching a soap opera in her room with the privacy tag hung on the door and the vacuum cleaner parked outside her room. | 3 | null |
Dirty sheets, broken shower
I travel quite frequently for work. I have stayed in Hilton hotels a fair amount, although not as often as Marriott hotels. This was the worst hotel experience I can remember. I got in after midnight, and had to be up early the next morning. I got up to my room, having had a really rough travel day, and showered and shaved to be relaxed and fresh in the morning. The shower handle was loose, so that it would swing, under its own weight, to the SCALDING hot position. Once I got it warmed up, I guess the metal expanded so it didn't swing as freely, but it took some time. I was very tired at this point, so I dried off and hopped right in bed. It was only after trying to get comfortable for 10 minutes that I detected some kind of grainy/sandy type debris in the bed, and pulled back the sheets. I do not know what it was (I of course was trying not to panic about bed bugs), but in addition to the sand, I noticed several black hairs (I do not have black hair).
I pulled back the sheets on the second bed, and observed that they were also dirty. It was after 2:30am at this point, and I was already in the bed, so I decided that whatever contaminants existed had already had their way with me. I fell asleep uneasily.
The next morning, while preparing to check-out, I called down to let them know. They didn't seem overly concerned about the sheets at first (I'm sure they were dealing with check-out rush), but after I mentioned the shower being broken, they said they would send a manager up as soon as I left. That is of little comfort to me. I called the manager a few days later, who said he couldn't do anything to make up for it as I had not contacted him at the time. In their defense, I did not bring up the issues until I was leaving (but I was only there for around 6 hours).
I see from the other reviews that my experience was not typical. I am generally a forgiving type, but I will probably never stay in this particular hotel again. In the worst hotels I've stayed in, I don't think I've ever had clearly dirty sheets (maybe suspicious sheets, but not definitely dirty).
On the bright side, the Bed was comfortable (if dirty), staff was very friendly, and the iron worked pretty well (a pet peave of mine). | 1 | null |
bed bugs.
Stayed here mid August. I liked the location, and the bellmen were all nice and professional. However the room was dated, and the comforter felt damp. As soon as I started to sleep, I felt something crawling and being bitten by something. I could not see anything; but they were there. I finally had to request a replacement comforter during the night, and requested the room change the next day, but the bug bites were already there and clothes I had to wear next day - I felt something crawling. The hotel was quick to respond there was nothing wrong with the room, but there were many itchy red spots when I left. They were not there when I checked in. I also found the hotel's protocol of "we will change your room, but first the security must take your photo for evidence" offensive. Many bites were in my private area (I refused), and he wanted my face in the picture (I refused). It was a very unpleasant stay. | 1 | null |
Still love this hotel
This was my second visit to this wonderful hotel. Location is fantastic as its attached to the mall.
Service fantastic especially from the lovely girl who works at the concierge table. She went out of the way for me. Pool area is beautiful. I stayed on the Executive floor with access to the lounge which was well worth it.
Highly recommend this wonderful hotel. | 4 | null |
Hard to beat
I average about 80 nights a year away and this is the best hotel I have ever stayed in.
Magnificent location, outstanding service with friendly and helpful staff throughout the facility, not just at the front desk.
Great rooms, fully renovated, clean and tidy with spectacular views. Leisure facilities are amazing, the gym and both pools second to none. | 5 | null |
Avoid this one
Wound up here because my boss' secretary, who had never been to NYC, picked it. Front Desk staff perfunctory and not particularly friendly during check in. Elevator was dark (you could barely make out the floor button numbers) and very small. Elevator landing/corridor width was somewhere around 24". Room was VERY dark (dark walnut colored floor, walls and furniture) with two halogen reading lamps on each side of the bed, one floor lamp with small bulb and one desk lamp with small bulb. Bed, free-standing armoire for clothing to hand on rod, desk, one nightstand. No dresser to put underwear, socks etc into. Bathroom was smaller than the pantry in my home. Bath linens consisted of two bath towels, two hand towels and two wash cloths on arrival. Inconsistent housekeeping resulted in two bath towels, one hand towel and one washcloth the second day and then two bath towels, one hand towel and no washcloths the last day of my stay.If you are into small, dark European hostel-type accomodations, you will love this place. Otherwise, avoid this one. I understand it was recently sold to Denihan (Affinia hotels) but they will have a hard time with this one short of gutting it and starting over. No in-room coffee, if that kind of amenity is important to you. | 1 | null |
Worst Hotel Ever
I stayed in this Hotel for a convention from July till July 2012. This is the worst place I have ever stayed. Please be careful and watch your credit card close. They charge you for everything. They also charge you double for everything if its with a credit card. So on that note PLEASE BE CAREFUL where you stay and WATCH YOUR CREDIT CARD. | 1 | null |
I squished a bed bug on my pillow.
Pro's: It's walking distance to 6th street.
Con's: Everything Else
I saw a bug run across my pillow and squished it, inches from my face. It popped, and made a bloodstain on the pillow case. I called the front desk, they sent housekeeping and she looked at the bloodstain and asked where the bug's body was, I pointed to his deflated carcass and she said, "oh yes, there is something in there." I was prepaid for one more night, but after the bed bug incident, I just wanted to pack my clothes in plastic bags and head to the nearest laundromat to wash everything! I checked out early and management refused to refund me for the unused night. He said that he had a pest control company look at the room, and that they had found no bugs. I guess the squished carcass I had shown them didn't count.
If bed bugs don't scare you away, and you simply must stay here, do not prepay with priceline because you will have no recourse when things go bad. | 1 | null |
HOTEL EDISON... our "NYC home" ..for 15 fabulous year!
Reservations & email confirmations are both efficient and professional! (Booking for 2013!)
Location: is the best!
Newly designed rooms combine beauty, style and function !
Entire staff -friendly, courteous and helpful!.. | 5 | null |
Good Location and perfectly functional choice
I have stayed at this hotel twice and would stay again in the future. It is a perfectly functional choice for downtown Chicago. The rooms are very good value for the neighbourhood (other hotels in the area are admittedly rather pricey). The rooms vary quite a bit in size but even the smaller ones are sufficient for two people. The hotel is a little bit shabby in places (corridors of bedroom floors) but it is clean and the communal areas quite pleasant. My most recent room was a tad stuffy and had a slight musty smell on entry, but nothing too serious. This is not a luxurious or romantic hotel option, but if you are looking for a good value, clean and modest place to sleep this is worth considering. Good quality free wifi, printing and purified water are nice pluses. | 3 | null |
heed the warnings, do not stay here
i stayed here recently, having read all the dire reviews, but i'm tenacious, needed somewhere cheap and very short notice so didn't feel like i had much choice. but i think any hostel or b&b would be preferable. the other reviews have it pretty much covered - in the single rooms, if you're taller than 5'6" you won't be able to straighten up in bed, cockroaches, bed bugs, overflowing toilets, walls that don't quite reach the ceiling (the rooms are partitions more than rooms). the man in the room next to me apparently came to New York to sleep and snore for 24 hours a day. Imagine a cross between a heavy smoker's cough and someone being murdered and you get a sense of what he sounded like. During the post-Sandy blackout he left his door open. I had the misfortune of shining a torch in there where he lay, totally naked except for a breathing mask, lesions all over his body. I genuinely thought he was dead (this was the first time, night or day, he'd been at all quiet) until he jerked into life and motioned angrily for me to turn the torch off. Needless to say, the hotel management showed no concern and did nothing when I complained about the clearly very ill, openly naked, old man. when i asked for a candle to see the way to my room the man at the desk replied "i'm sorry, i only have four." When I checked out three days early they tried claiming it was actually four days late and attempted to charge me extra, despite the power still being out and them having no records to hand and not having checked any paperwork - they made this up on the spot.
If you're wavering, considering roughing it out, please please don't. | 1 | null |
Classy, friendly, and well located
We loved the Le Parker Meridien. The conceirge staff were all very helpful as we were new to the city. It is conveniently located to Rockafeller Center, the Yellow and Blue lines on the subway, Central Park, numerous restaurants and walk-in deli markets. The coffee in the bar downstairs is amazing and our boys both enjoyed haircuts in the vintage looking barber shop in the lobby area. The rooms were spacious enough, but the beds were only double beds, not queen size. Nicely decorated, but queen beds would've been better. Very popular breakfast/brunch restaurant and a separate popular burger restaurant downstairs as well if you don't want to venture out. Nice place! | 4 | null |
Cheep and Clean!
Stayed here during SDCC this year. The hotel was clean. The chair in the room was a little worn, but other than that the room was fine. Bed was comfortable, no problems sleeping. Stayed on the front side, got a parking space on the street right in front of the room so I could keep an eye on it. Hotel has lot with a guard for a fee, street parking is free. Seemed like a safe street. Took the shuttle bus back from SDCC late and no problems walking around the corner to the hotel. Has continental breakfast, like all other Comfort Inn's with a waffle maker and other assorted breakfast options. | 3 | null |
Ideal for any tourist
My wife and I stayed here for one night prior to boarding our cruise ship and we couldn't have picked a better hotel. The hotel was centrally located to everything. We walked everywhere and it was convenient. The Space Needle, Pike's Market, shopping mall, restaurants.... you name it.
The room was clean, with a comfortable bed and enough space to lug around 2 suitcases. Our view was facing the other side of the pier, but it didn't matter. I got my aerial views of Seattle from the Space Needle. The breakfast was exactly what you need to start you day.
For the long day and half we stayed there, we were extremely satisfied. The front desk people were helpful in guiding us where to walk to and provided us a map. The cost was very reasonable and best of all, our walk to the cruise ship port was about 8 blocks. | 4 | null |
Milford Plaza is top notch - quality and customer service!
Milford Plaza is the première place to stay in New York. The rooms are compact, clean, contemporary, convenient and comfortable. The room design can only be classified as stylish IKEA chic with a modern twist. What the rooms lack in size are definitely made up for in personality. The Milford is highly secure and located right next to many Broadway productions. Coffee houses and eatery’s are in close proximity too. However, the absolute highlight of the Milford is the staff. The staff takes the cake with their smiles, kind, courteous and helpful “can – do” or “accommodate” attitude. Milford Plaza is definitely where you enjoy your New York vacation. | 5 | null |
Good motel for this price
We stayed at this motel for three nights. We chose it because of free parking and the neiborghood. It's close to the subway.
It was not a close as we expect from the Chinese theatre but you can take the subway.
Our room was clean and quiet enough. We enjoy the hot tub too. The service was very welcoming.
Overall, this motem is good for the price we pay, especially in LA. | 3 | null |
Dallas Trip
It is definitely a hotel that makes me think of hookers. Sure it is close to Dallas Love Field airport but that is about the only good thing. It is on a street where everyother building was a strip club. Would rather have paid more money for somplace better, but did not know the city. | 2 | null |
reply to a smartalec
AS we are not from the US we don't live in takeaway food but expect to be able to find something respectable and reasonably healthy to eat within a walking distance from out hotel. You may not have problem with the seedy area but I think pro's turning tricks in view of the hotel is a bit much. by the way we don;t drink alcohol and expect the bus to pick us up. Waited for just over an hour one evening at 5.00 and the bus did not arrive until well after 6.00pm. We were always on time. As to the condition of the bus in OZ it would not be roadworthy. Perhaps it is acceptable to transport people in a death trap but I did not feel safe. Andyes the driver was a happy fellow and well tipped by us. Which the way if the wages were half way decent then people would to depend on the goodwill of others and hold us to ransom asking for tips all of the time. AS you only stayed there for one night perhaps you think about how convienent the place is for longer stays. | 2 | null |
Disappointed again.......
Possibly due it it's reputation as a funky and popular hotel, the Gansevoort group has let its standards totally drop.
I've stayed at the meat packer branch several times but because they were so rude and unhelpful last time I decided to go for the one in park avenue.
Same attitude unfortunately.
I specifically booked a deluxe king room because the last time i was with them they put me in a shoe box. although the size of the room was acceptable, most other things were not.
i found two dead lice and a longest hair in the world in my bathroom.
they still insist on using the cheapest toilet paper on the planet......500bucks a night....thanks.
there was no safe in the room or the usual cd player and when i mentioned this to them they said they would have them put in immediately......the safe turned up on day two of my four day stay and the cd player never showed up at all.
my mattress was totally shot and very uncomfortable.
at the pool, apart from the polite girl dishing out the towels, everyone else was rather miserable especially the waitress who was very slow and forgetful and obviously hates her job and every body connected with it including the guests.
i saw a few guests having a fresh fruit platter by the pool and the day after i asked for it myself but they said no cos it had to come up from the downstairs restaurant.....thanks.
all in all i had yet another disappointing Gansevoort experience and i will not be visiting them again. | 3 | null |
Not even good.
Wow was this a terrible hotel. Absolutely false advertising. "Low-Quality Inn" would have been more appropriate.
They get you to book with then with low teaser prices then they nickle and dime you during your stay.
The rooms were cheaply maintained. Showers had no pressure. The beds were very small and uncomfortable. T
Then on top of that, they wouldn't allow our friends visit us in our rooms because they "weren't staying at the hotel".
Don't waste your money and don't ruin your trip by staying here. | 2 | null |
Good staff and beautiful grounds
The staff I met were certainly pleasant enough. Housekeeping did a fine job as well.
The resort grounds are very well maintained. Plenty of flowers, neat and tidy gardens, and well groomed lawns to keep your eyes happy.
With respect to the buildings, I don't think the website does justice to how nice the interior is and the buildings exteriors certainly don't outshine the landscaping.
My room was in the Ocatilla (or something like that) building which was just renovated according to the front desk. The room didn't leave anything to be desired. Nice touch - a French press for your morning coffee. Big bathroom - well provisioned.
If you ask the front desk for directions to the running path(s), be specific about what you're looking for. i was about to hit the trail that went 'around' the property but thought to ask how far that is before departing - 24 miles.- yikes. I am glad I asked. I guess I look more fit than I thought.
Unfortunately I didn't get to try the restaurant on the property but my associates who did said it was very good.
Cab to and from airport was about $30.
Would I go back to this place? Sure. I'd also look around the area at other resorts just to see how they stack up. I hear there are some really sweet resorts in Scotsdale.
Bed was comfortable and AC allowed the fan to be adjusted to a loud enough setting to cover any hallway or neighbor noises. | 4 | null |
Needs to work on housekeeping....
Yes this hotel is in a great location, your a hop skip and a jump from Times Square and the subway. But these guys really need to do better with their housekeeping skills/maintenance. Actually had to call down last night and have someone come up and empty the garbage that hadn't been done for two days. Dusting? I don't think they know the meaning of the word, and I think the iron in your room is to do your own sheets. Different sized pillows on the bed, and a cover on the thread bare duvet would be nice because the one on our bed has seen better days. I don't know what was done to the carpet, but it could use a good steam cleaning or better yet rip it out and update the look. Broken light switches, drains leak so having a bath or a full sink is almost impossible.But then again, when you aren't restocked with soap or shampoo it's a moot point Will be back to New York, but won't be back here. | 2 | null |
California tour
The Hotel Adagio is a short walk from Union Square which makes it a great location. It is also next to Tenderloin , an area full of down and outs. On the walk to Union Square which is only a couple of blocks we were without fail approached by down and outs asking for money which was slightly off putting as we have two young kids but if you ignored them then they left you alone. This is a problem which to be honest seems endemic in San Francisco and can become quite tiring to deal with. The hotel lobby, bar area and breakfast area were all being refurbished which was noisy and you had to negotiate your way through painter and decorators so essentially it was a hotel without any amenities. The room was lovely, having been renovated but hadn't been cleaned fully as my young son managed to find dirty cotton ear buds on the floor on two occasions! The hotel when finished its refurbishment will be a good hotel in a good location but needs to raise it's game. | 2 | null |
Excellent Staff, Fabulous Location
I've stayed at the Hotel Madera many times and never been disappointed. The staff--especially Michelle O.--is fabulous. Attentive, friendly and accommodating. The location is terrific--very close to Dupont Circle and Metro stop, but quiet neighborhood. Restaurant is excellent and late afternoon wine (complimentary) is a nice perk. Rooms are very clean and beautifully furnished. I highly recommend the Hotel Madera. Kudos to the staff for their excellent work! | 5 | null |
dark, depressing, stained carpeting, cryptlike rooms
I have been a starwood platinum for 8 years and have stayed at starwoods all over the world. have experienced crap all the way up to suites with butlers. this place is waaayyyy towards the crap side of the scale.
one would think that with the fantastic location that they would renovate and make it a respectable property. its just old, tired, stained with limited services.
This was my first visit there, and will be my last. i have stayed in 10+ starwoods in NYC. nice to be able to cross one off the return list. | 2 | null |
Don't stay here!!
I was put into this hotel by United Airlines last week for an overnite due to a flight delay. They gave me a voucher for a place called "Park Inn and Suites" and told me to call them for a shuttle to their hotel. I looked up the hotel online and it looked pretty nice! Got their phone umber off their webpage and called their main number for a shuttle. The phone was answered "Park Inn". I told the woman who answered that I was at the Houston airport at baggage claim and how might I get a shuttle. She got quite irate at me immediately and told me that I and everyone else would just have to be patient and we should just quit calling and look for the white van, which was supposed to come around every few minutes. She further told me to look around and find the other impatient people waiting and get them to quit calling and just wait. Needless to say, I was quite taken aback by her tone and her words.
I chalked it up to her having a tough nite and went out to wait for the shuttle. After about 15 minutes, a white van labeled "Ramada". the driver stopped and got out and asked if I was going to the Park Inn, and when I said yes, told me this was the van. That might explain why people could not find the van in the first place, as it was labeled "Ramada" and we were told to look for a "white van" which we assumed would be labaled "Park Inn".
Nonetheless, the guy was polite and helpful, picked me up and several others at different baggage claim doors, and took us to the hotel. When he drove up, the hotel was indeed "Ramada" and several of us asked why we were there when we were to go to the Park Inn. The reply was that it was the same hotel. We were told that again at check in, so we all checked in.
The whole hotel was pretty seedy looking - uncared for with peeling lettering on indoor signs, a musty smell to everything including the lobby and halls, and a VERY shabby room with very old tube type TV and in need of lots of repair.
instead of the "Sam Houston Steakhouse the website had touted, the only restaurant was a space open to the lobby with a bunch of tables and a buffet line that had coffee, salt and pepper and not much else. The tables had white tablecloths that were stained from prior diners, and nothing else except a vase with fake flowers.
The single wait person brought a menu and was attentive enough. I ordered a T-bone steak and soup with bakjed potato. Worst steak I've had in years - fatty and very low quality and not cheap at $19.
I asked about dessert and was told with a snicker they don't do dessert there.
The room, which was decently clean, at least was musty and the AC was not working, though at least the bed was very comfy. Shower worked well.
Went down for their included breakfast buffet and it was really quite awful - dead steam table food and not much to choose from. No condiments out for either meal, too. Gave up and went to the airport 2 hours earlier than planned just to get a decent meal and some non-musty air.
After leaving the hotel, I did find out that the two hotels are not the same. The Park Inn is quite nice and is in a totally different location. The airline may not even know they were sold the old "bait and switch" - gave their customers a nite at Park Inn and customers were swapped to a seedy dive. | 1 | null |
Not great
The only good thing about this hotel is the location. Lobby is nice, buffet ok, service friendly but....the room, not so great for the price. Beds were ok and a nice large tv. There was a vent over the bathtub that had dust about an inch thick...probably never cleaned. Same for the ihome & end table..dusty. Curtains were so dated, carpet was stained in many spots. Overall just needs a good cleaning & update. It looks tired & shabby. Even the disposable coasters for glasses were stained, couldn't they change a simple thing like that?? I travel quite a bit & notice everything. It was not up to my standards for the price. Probably wouldn't stay there again. I need newer & at least surface clean. This was NOT. | 3 | null |
Nice Hotel, double billed by hotels.com and hotel after stay
I booked this hotel on hotels.com for my mother as it looked like a great place to stay. She stayed here in May and had a great time, she went on about how nice the hotel was and how nice the staff were and made her stay that much better.
Unfortunately this is where the greatness ends. After checking out from the hotel she was given her folio which only charged her for parking (as they should have since the hotel was prepaid through hotels.com. Upon checking her credit card statement for June she found the hotel had charged her $928.47 directly in addition to the parking which was charged on her previous month statement! Contacting the hotel directly has proven useless as she has talked to 3 different people who claim they're all in billing or accounts receivable and none of them are willing to contact hotels.com for payment.
We have contacted hotels.com and they say the incorrect information was provided by the hotel to obtain payment and that is why they haven't been paid.
This is outrageous that the hotel would just not bother listening and charge the guest who has already paid another company for this trip!
I definitely will not be recommending this hotel to anyone after this horrible post experience! | 1 | null |
Very good hotel, just had a couple issues
Stayed here for 2 nights during the Gumball 3000 and were attending the Indy 500. The hotel is in a great downtown location. The rooms were nice and comfortable and the building is an atrium style similar to Embassy suites. The feel is more of a business hotel but with a touch of elegance. Most of the staff were very friendly and accommodating. There were a couple issues with a security guard at night and one of the valets after checkout being a little rude but I guess they were a bit on edge with such a large group from the rally. Still, I think the incidents we experienced were unwarranted. | 4 | null |
Sadly, not up to snuff
The Renaissance Worthington has been a part of my life since I was 18 years old, so it pains me to say this, but the hotel is just not up to snuff anymore. I think because I'm so attached to the hotel (having attended countless weddings and official functions there, as well always staying there anytime I return for a visit) I've been unwilling to write this review. But I can't take it anymore...this hotel has lost its hold on me. My husband and I are loyal Marriott (Platinum) members and of all the Marriott brands, Renaissance is our favorite. But this hotel is in desperate need of an update. The past three times we stayed there all of the beds have been old and creaky. Its hit or miss whether or not we get bathrobes and the valet service is aggravatingly slow. So slow we don't even tip...and we ALWAYS tip...but it became a principal thing after the first fifteen minutes of waiting. I still love the apple pie for room service, but that's it. We finally caved and stayed somewhere else this past visit (the Omni Hotel) and I realized just what I'd been missing (hospitality, amenities and a great night's sleep). I'm sad for the Renaissance. They have the clout to compete with the Omni, but without more comfortable beds, more attentive staff and better amenities, I'm afraid they are on track to lose their place as Fort Worth's finest property. Fingers crossed they start trying to be better than average...soon. | 3 | null |
Terrible
Unfriendly front desk. No elevator...had to drag my luggageup a flight of stairs...when I got tomy room, thye key did not work...had to drag my luggage back down the stairs. Employee went back to my room with me to unlock it,and did not help me me with my bags. Holes in blankets. View out of my window was of the ghetto. Traffic around motel is horrible...took forever to get out of parking lot. Don't go. | 1 | null |
Nice hotel, decent location
Stayed while attending a conference. I really liked the conference and meeting facitlities as well as the beautiful lobby. The business center was great. The room was average sized and of average cleanliness. The bathroom was nice sized. This hotel is in a decent location. It's within walking distance of the Capital, 6th Street, etc.; however, if you are looking to spend a lot of time on 6th street, then choose a hotel a little closer. The staff was very friendly and helpful. The staff was the best part of the hotel! Overall, a nice stay, especially for a conference. If I were to return to Austin, I think I would choose a hotel a little closer to 6th street and attractions for convenience. | 3 | null |
My fav. place to stay in Memphis...
Ok, so it's the only place I've stayed (I have stayed twice, plan to stay a third time next year). It's an older hotel and the elevators SUCK, but other than that - the rooms are awesome. Great staff, onsite (though you pay for it) parking, and great location. Perfect walking distance to Beale st., just under a mile to the Civil Rights Museum and horse carriages pick up across the street for great, informational tours as the sun goes down.
Great restaurant and speedy room service! | 5 | null |
Great Hotel for a family getaway
Perfect hotel if you are looking for a family friendly hotel with great service in a great location. In our time in Chicago, we visited all of the major attractions and used walking and public transportation with ease thanks to this central location and the Grand subway station one block away. The staff was incredibly friendly and accommodating, welcoming us home each night with a smile and warm greeting. We especially enjoyed the service and friendliness of Noah the bellman who was the first to greet us when we arrived and was always smiling every time we saw him. They were also helpful with directions and tips on enjoying Chicago. The kids LOVED the breakfast and even the dinner was very good, especially considering it was included with the room. We could not have asked for a better hotel for value, location, and service in the heart of Chicago. If we come back to Chicago, we are sure to stay here again! | 5 | null |
Great Place to Stay
I just completed a one-night stay here and was sorry that I could not stay longer. The reservations process was efficient and completed in a friendly manner. I received a gracious welcome when I checked in. I was given a king suite on the top floor in response to my request for it. The hotel seemed to be clean and in very good condition except for the fact that that the telephones would not work in my suite.
My first priority is a good night's sleep and I certainly got that at this hotel. Also the wine at happy hour seemed to be pretty decent, unlike the "gasohol" I have encountered at some other hotels' happy hours. The breakfast was, in my opinion, as dismal as I have come to expect from Hilton, Marriott and Holiday Inn hotels that provide a "free breakfast". The "eggs" were the packaged "omelettes" with something like cheese whiz in the middle that one sometimes finds at Hamptons and Homewoods. I anticipated the breakfast problem and bought breakfast ingredients that I cooked in my suite to my satisfaction.
I would not hesitate to return to this hotel. | 5 | null |
Good for One Night
This hotel is always decent. Like the very close proximity to the airport and the very open structure makes it a fun place for a visit and a quick stay. Rooms are very nice, but a bit dated and could use a bit of a renovation. The largest problem I have is there is no wireless in the rooms - you get wired service in the rooms. Now if you have a room that faces the interior the wifi might work or phase in and out. Was very much of a pain. Also, last time I stayed my shower curtain had hair and razor stubble from the previous occupant which I thought was pretty gross. Not a vacation spot, but if you need a clean place to say close to the airport for business, it is worth a decent rate. | 3 | null |
Past Its Prime
We spent Labor Day weekend in this downtown Dallas hotel. It is very conveniently located to the various JFK historic sights. In fact they are within very easy walking distance. The hotel is in need of immediate renovation. As Priority members we were upgraded to a balcony room. Unfortunately the sliding door to the balcony was sealed shut with large bolts. The actual balcony did not look safe to stand on so maybe that was the reason for bolting the doors shut. The king room was of sufficient size but all of the furniture and fixtures were very worn. Our room had a typical cabinet for a microwave and small dorm size refrigerator. Unfortunately the refrigerator was missing. Friends in a similar room had a refrigerator but no microwave. Evidently when the appliances stop working, they just remove them. As others have mentioned the nightclub brings a very undesirable element to the hotel. The weekend we were there fights broke out outside and inside the hotel and the police were called several times. Just did not feel safe at night in the hotel even though a keycard is necessary to work the elevator. I am shocked that this hotel is able to maintain its Crowne Plaza designation. | 2 | null |
Great View, Perfect Location
Upgraded to a suite overlooking the bay bridge and ferry terminal and market....Beautiful! Direct access across to all Muni transport options plus BART and Ferry system. Can get anywhere in the city easily from here. Great stay, out of the tourist fray. | 4 | null |
Rooms Okay, Room Service showed up too late, but Sheila was very helpful
The hotel is nice, but a few issues like room service showing up after 3pm when I was back in the room. The poor water pressure in the shower is poor. The staff is excellent especially Sheila. I gave her a bad time about an issue I was having, she kept her cool and made things right. I appreciated the effort.
I would have rated the facility "Good", but the rating system moves from "Average" to "Very Good" | 3 | null |
Good Location but in need of updating
We stayed here three nights in August because of its great location and good rates but did not expect the many problems we had with our room. When we first arrived at our room with the bellman, we entered and found the faucet in the bathtub running full blast and unable to be turned off. The front desk clerk told us a plumber would be sent to fix it. The plumber did arrive within a few minutes but then told us it would require additional equipment/time to fix. At this point we decided to leave for dinner and the problem had been resolved when we returned. Unfortunately, this was not the end of our troubles. The air conditioner malfunctioned the first night and temperatures rose to 78F. We called for an engineer the next morning and it was repaired while we were out during the day. That second night the AC would not turn off and temperatures dropped to 65F. Another engineer "fixed" the problem the next day by replacing batteries in the control panel. We then discovered the safe in the room was not working. At this point we gave up as we were told we would have to wait for another engineer to come by and we had to be in the room during the repair. At checkout, I mentioned to the front desk clerk that our room might require some extra maintenance due to all the problems we had experienced, however the clerk did not seem particularly concerned. It was never suggested during our stay that we should be moved to another room.
The Regatta restaurant was reasonable for breakfast and the staff pleasant. Overall, a good price compared to other hotels in the area, but expect problems. We will not stay here again. | 3 | null |
Great stay
Stayed here before heading to Cowboy Stadium in Arlington. It's close/walking distance to Dealey Plaza (JFK historic site), nice rooms, close to bars/clubs, nice pool area. I would stay here again if I travel to Dallas in the future. | 4 | null |
"Quality?" According to who?
Read the other reviews and you can see how awful this place is. There is one thing that was overlooked by the other reviews: the parking situation. The hotel has 150 rooms. Yet, it only has 75 parking spots. Plus, anyone who goes to the dive bar connected to the hotel gets to park at the hotel for free. Here is the worst part: you have to pay a $10 overnight parking fee for you vehicle. So, after you are charged that fee, you still have to find street parking, which is TERRIBLY SCARCE in that area. Good luck with this place! | 1 | null |
Great breakfast and staff, overall nice stay
The Best Western Plus is conveniently located, both to the airport and Austin. The staff is friendly and the Front Desk Manager B.J. really helped me out. I dropped my earring down the sink, the maintenance crew retrieved it and B.J. is mailing it to me.
The breakfast was delicious and quite impressive. The cinnamon raisin bread was a nice touch.
The rooms are spacious and comfortable. There's also a fridge, coffee maker and microwave. We also got free breakfast and free Wifi - what a deal!
One drawback is that the air conditioner leaked all over the floor during the night.
Thank you for a nice stay! | 4 | null |
What constitutes dirty in their book?
I just spent 3 nights at the Roosevelt Hotel in New York City as a birthday gift to my daughter. I checked out the reviews on Trip Advisor before I booked the hotel and the reviews were some good and some bad but when I looked at the location I thought it would be a good choice. From a couple of the previous reviews they said some rooms were renovated and others were not so to be sure to ask for a renovated room. When I checked in I specifically asked for a renovated room and was assured all rooms had undergone renovations. The wall paper in the room was torn, dirty and marked. The plugs around the floor outlets were bare and the carpet looked like it needed to be cleaned badly. I know these rooms must be busy but this did not look like a renovated room. I think it takes more than new bedspreads to fit that bill. The furnishings in the room were nice but the drapes were old and musty but one thing that really almost made me sick was on our second day there I was moving pillows on the bed and one of the pillows started to cme out of the pillowcase and I saw the pillow. It didn't have a pillow protector on it and it looked like it belonged in a crime scene. It was stained all over both sides and they were large stains of multiple colors. I was sick thinking that I had slept on it the night before. I called the front desk and they brought me up another pillow. I had to question how good the overall housekeeping was in the hotel if someone could clearly see the filth of this pillow and still put it on for someone to sleep on. I honestly hated to come back to the hotel at the end of the day but as it was Fleet Week in NYC it was impossible to get another hotel room so we had to stay there. I never showed my daughter the pillow becuase she would not have wanted to stay there any longer and there wasn't anywhere else to go.
The air conditioner in the room even when it wasn't turned on had a constant noise much like a lawn mower. It was constant.t. We arrived late on Thursday and I didn'tpay much attention to the noise until the TV was turned off so I called early the next morning as it kept us both awake all night. They said they would send someone up. No one ever came and the noise continued the whole stay. It was so annoying that we kept the TV on and set the timer so we could fall asleep with the low TV sounds to try to drown out the AC noise.
On Saturday night, my daughter fell ill possibly due to enhaustion and heat from the day. I needed to get some bottled water for her and was told there were vending machines on each floor. I went to the one on the 14th floor and put $2 in the machine to get a bottle of water but the machine ate my money as that particular item was sold out but I tried to get another one and it asked for another $2 so I put it in again for another item and again I got no water. I tried to get ice, the ice machine wasn't working. I called the front desk and by this time was really frustrated with trying to get a simple bottle of water for my daughter and the one nice thing in this hotel was the desk clerk managed to get me one small bottle from the bar and brought it up to us as by now it was about 2 am.
I know that NYC is expensive and I was prepared for that. I have been there on several other occassions but this one was special and had been planned so long in advance. I hate the feeling of getting ripped off and that's how I feel about this hotel. It, as most mid town hotels in this city is relatively expensive but to be expected to sleep on really dirty pillows that had more body fluids on it than a hospital bed is really disgusting. I have a picture if the hotel management would like confirmation of this. The room was not what was presented on their website, the vending machines are like one arm bandits in Vegas. They never reimbursed my $4 for losing it in their machine. There are so many other hotels in this city so don't stay at the Roosevelt. | 2 | null |
Decent Airport Hotel
All the basics , staff very helpful. huge out door spot lights glare though room window with too light weight of a drape. not close to airport as in long ride its on the opposite side of the terminal and you have to circumnavigate Love Field to get to the Hotel. | 3 | null |
The Marines landed!
The only problem for us - and one for which we were not very inconvenienced - was that our visit to Columbus for a family wedding happened to coincide with the annual Marine Corps Ball. As a result, the hotel was overwhelmed at check in and valet parking with dozens of simultaneous arrivals of a large number of well-dressed, well-behaved young men and women.... and us.
We certainly don't begrudge the Marines their annual fete, we only wish the hotel had been better prepared for the concentration of activity. Other than that, the hotel and the Marines were terrific.. | 4 | null |
Great Location
Check-in was fast and efficient and the front desk staff who checked us in was very pleasant and friendly. The room was spacious and clean. Easily within walking distance of the Union Square shops and the cable car. We were initially hesitant because of reviews about a lot of homeless people in the area and while this was the case, I did not find them significantly bothersome as compared to homeless in other cities. We stayed for a total of 3 nights, and would definitely consider staying here again. No free Wifi though, which I found unusual and very disapponting. From my experience, Asian brand hotels usually offer free Wifi. On this 2-week trip, this was the only Asian brand hotel we stayed in and also the only one to charge for Wifi. | 4 | null |
not suggested
Even though I've been trated as priority club member and I got a room upgrading, I would not suggest this hotel. I got a siut room so was very big. But the moquest has a dust smell, and the working location was very dated. The internet did not work so well and also the hot water on the tub. The location is close to freeway 59, but most of the time the traffic jam in the area is horrible. The hotel has a big parking garage for 8 dollar a day, and also the breackfast that they cook in front of you is good. | 2 | null |
DO NOT STAY HERE !!!
DO NOT STAY HERE !!! My family and I visited DC for a long weekend. Rooms were dirty, and grossly maintenance neglected. Very uncomfortable bed-wise and neighborhood-wise. The Staff acted as if we were bothering them when we checked in, especially when our room keys didn't work( strike one ) , our TV remote didn't work, and could not be switched out ( strike two ) , and then the cost of the breakfast,cafeteria style, total exceeded $70.00 ( strike Three!!! ). Pool closes at 8:00pm ( during a heat wave !!! ). PLEASE LEARN FROM OUR MISTAKE... DO NOT STAY HERE!! | 1 | null |
For a low budget
They don't clean the bedroom. They don't put toilet paper and don't change the towels. You have to ask for them. But the price and the location are fantastic. I will repeat. It's a old hotel at heart of Times Square which it's being renovated. | 3 | null |
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