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Basic budget stay
I found Marina Inn on Tripadvisor, and despite some hesitation, I booked here because the location and price ultimately won out. Essentially, I found what was described by other reviewers to be, more or less, true: place is loud with the constant rumbling of Lombard Street; my sheet was stained; could hear the snorer in the room next door; and I did see a couple of ants in the bathroom.
Nonetheless, I would still recommend to those who are on a budget. The location is tops (a morning run along in the nearby marina towards Golden Gate Bridge and Palace of Fine Arts was a highlight for me on this trip). The Victorian decor was sweet. Room was cleaned everyday. And though the room was small, the bathroom was relatively huge.
I was a solo traveler, and would recommend to other solo travelers who are okay with trading luxuries for a decent stay at a great price. | 3 | null |
I won't stay here again
I checked in later in the evening and got ready for bed - in the morning I noticed there was blood on the sheets - to say the least it was not from me. I requested the sheets to be changed. Later that afternoon had gone back to the room to rest before going out and pulled the comforter up over my legs and found old stains that appeared to be blood on the back side of the comforter. eww and yuck. Then the day after we checked out I realized I left my sweater in the closet and called to see if my daughter could come by and get it. Guess what - they said they did not find it. I am very disappointed in a hotel that calls themselves a Sheraton would have this type of service. I will not stay at this Sheraton ever again. | 1 | null |
Everything you need
When checking in, the front desk was very quick and precise. They were very warm and welcoming, while also getting me in a room as soon as possible. The stay itself was rather enjoyable. The rooms had a "homey" feel to it. Every morning they offer breakfast which was a great way to start off the day. Would definitely come back next time im in town. | 5 | null |
Days Inn experience
This is an inexpensive motel about 10 minutes up Aurora Avenue from the Seattle Center. The room we were in appeared to have been recently revised. It was clean and basic.
That said, the location of the motel as noted in other comments is rather seedy looking there is a Chinese Seafood place across the street and a Taco Bell nearby. We were advised by friend to not be on the street nearby after dark. In the room was a prominent warning about opening the door and safety concerns. Interestingly the motel is easily accessible from the street. The stairs to second floor at the front of the motel opens to the sidewalk, only blocked by a low easily jumped barrier. This entry is out of sight of the office and there is no security camera, for what that's worth, evident.
We had no problems during our stay but this appears to be an old motel taken over by Day's Inn, in a shaky area with very poor security. | 2 | null |
Decent Business Hotel, Centrally Located but....
Having lived in San Francisco and now travelling there frequently for work, I am very familiar with the city and have stayed in numerous hotels within Union Square as well as the entire bay area. This hotel is an average typical business hotel with all the ammenities one might expect: basic room, clean bathroom (larger than most in SF, as is the case with all Union Square business hotels - Parc 55, Westin, Hilton, etc), restaurant/bar, close to transportation. Whether travelling for business or leisure, the location is perfect. Right in the heart of Union Square and only a short walk to the BART, Chinatown, Muni, etc.
I was in SF for business last week and due to the US Open, availabilities were limited so I was booked by my company's corporate travel at the Hyatt as opposed to Parc 55 (my preference for business trips). I had no complaints about the stay other than the fact that the lobby seems to always be packed with people and the hotel charges for wifi. The doorman was awesome and gets a cab for you in record time.
I would have easily given this hotel an average to slightly above average score if not for the issues I had during check-out and the week following. I opted to check out at the front desk to ensure that my personal credit card was not charged for the room (the room was pre-paid on a corporate card). I am glad I did this because they were, in fact, charging my personal card rather than charging the corporate card which was on file (I even saw it in the book along with my reservation while sorting this out at the front desk). After 20 minutes of frustration (and now being late to a meeting), the girl at the front desk finally (allegedly) got the situation resolved and gave me a virtually blank piece of paper which was informing me my balance was $0. I was a bit suspicious so I checked my pending transactions on my credit card the following day and sure enough...there was a pending $800 charge from the Hyatt. I immediately called and was transferred to the accounting department. After another 30 minutes of frustration, I was told that it was now officially resolved and my credit card would be credited. 3 days later, I checked my card again. Now the charge was no longer pending but rather, an actual charge AND my statement closing date had occurred so I was getting charged interest on this charge. I called AGAIN and finally was able to get the charge removed however, the interest is still on my statement and I have to file a dispute with the cc company all because the of the Hyatt's incompetence.
Overall, this hotel is nothing special (no historical significance like the Sir Francis Drake, not a see and be seen place like the Clift and certainly not the best business hotel out there) but it does the job and is in a good location. The Hyatt clearly need to get a little more organized and not cause their customers days of frustration over a simple 2 night stay. I certainly wouldn't recommend this hotel based on my experiece. | 2 | null |
Excellent hotel, excellent staff
Stayed here recently on a Conference. Hotel is modern, clean and well run. Rooms are large and the beds are comfortable. There is a seperate living area as well as a small kitchen with coffee maker, fridge and bar fridge. The staff are great. Always attentive and friendly and they make an extra effort to make sure you are looked after. There is a buffet breakfast with a "made to order omelette/egg station". Stayed in a room facing the I-10 Highway but experienced minimal noise. This is a very good Hotel and I will be staying here again when I return to Houston for business. | 5 | null |
Been overcharged
I had stayed in the hotel for one night, booked it on the net. I have been overcharged. I have rung them three times asking them to email me, they have not yet contacted. I have been calling them from England, wonder if I would even recover the cost of the phone calls. | 1 | null |
Crowne Plaza Times Square Manhatten
We arrived home this morning after 5 nights staying in the hotel, what a wonderful holiday we had, every single member of staff we had dealings with went out of their way to please you,Sandra at the front desk who checked us in was amazing with answers to all our questions, for the standard of the room and the location, I dont think anywhere could beat it.
Our sincere best wishes go to everyone there for making this such a memorable holiday, we will certainly be back. | 5 | null |
Great value for money - cheap, clean, and close to everything
My friend and I stayed here for a couple of nights and were very happy, given that we had paid next to nothing for it! The room was sizeable, beds were comfy, staff were lovely. We had access to a free computer downstairs in the breakfast room, and free fruit, pastries, cereal and juice each morning. We were a couple of blocks from the Walk of Fame and close to the heart of everything.
Very happy and would recommend to anyone who doesn't want to spend much on accommodation. | 5 | null |
Can't beat location and price with kids
5 blocks from the natural history museum and central park, one block from Grom gelato enough said! Two kids on solo vacation with Mom. Construction didn't bother us because we were gone from 9-5 and then again in the evening each day. | 4 | null |
Good location, that's all!
I was on a trip with a mate to New York. We were looking forward to explore the city, so we decided to book a hotel in center of New York.
First impression of this hotel when we entred the room: OMG! This is small like a drawer! We got in and the door almost banged at the bed. There was no room for unpacking our stuff for two people. The view out of window was to a wall of bricks. Nothing to see. We felt like in prison in this room. There was no minibar to cool down a bottle of water.
The room service was the funniest menu card I read in my life (because only millionaires would pay such prices):
one bottle of water (1L): 12$, plus 4$ delivery, plus 18% gratuity = 18.88$.
Internet costs 15$ per day. My buddy and me had each one 2 bottles of small beer (3.33dl = 11oz) it cost 40$ at hotel bar.
At reception we told them to get a bigger room for an upgrade of 50$ per day. We took it. The bigger room was small as well but acceptable and a view outside the room with daylight, sky and skyscrapers..
The floor outside stinked like someone died recently there and they removed him after one week. The light in floors were so feeble like in a bad horror movie. While our stay at hotel, a family also from Switzerland asked us, if we had such small hotel rooms as well..
Overall I can say:
Pro: location, bathroom, tidyness, concierge
Contra: price, service (no minibar, you don't want to order anything because it's a rip-off), room size, no swimming pool, no spa | 2 | null |
Thumping, Disinterested Staff, and A Restless Stay
This was a very poor experience.
When I checked in, the front desk woman was friendly and helpful. The service went down from there.
This was a business trip and I had arrived to SF mid morning after waking up very early so I was looking to get to sleep around 10pm. Since I was on the second floor, I figured I was far enough from the street noise. I was. But, I was pretty much on top of the nightclub.
So, until almost 2am, my windows shook and the base beats of the night club kept me up. It was very very loud. I called down to the front desk and was told that the music would end around midnight. So I was patient. Then it was 1230, then 130am, and the music kept thumping.
The person on the phone was abrupt and rude. I asked my question, she answered, and then she hung up quickly. I'm guessing she was getting lots of calls from angry guests.
It was impossible to sleep. This was not something earplugs would block.
The next morning, working on a few hours of sleep, I asked the front desk to change my room.
There was no apologies, no explanations. It was just a cool and unfriendly greeting, that did end up moving me to the 4th floor. The guy behind the desk didn't seem surprised about how horrible my night was. He didn't really care either.
So, the second night started the same: enter the shoebox sized room and hope for the best. At around 10pm, I start to hear a faint thumping beat. It's 2 flights above and I'm still hearing the nightclub!
I was able to doze a bit as it was a bit less than the night before but it was not a restful sleep.
The hotel in general is not worth a stay, it's cheap but not worth not sleeping. The location is fine but the service and comfort is lacking. | 2 | null |
Horrible service, decent location
This place was insanely disappointing for the Marriott brand, and we will be following up through every avenue we can find to alert them to this fact.
When we arrived, we were put in a room that had not been adequately cleaned. We had started to unpack when we realized that there were newspapers and notes around the room. We called the front desk and they moved us to another room that was slightly larger, and we asked for a manager at this time (Friday afternoon) and were told there was not one available.
We stayed in this room one night, and then the next morning the bathroom light stopped working. We called to report it, but when we got back about six hours later it was still not fixed. We had to call again about it to be told that they were unable to fix it and that we would have to move to a third room. We packed our stuff back up and moved next door to a room with an older, louder, less effective air conditioner and no floor lamps to provide adequate lighting at night. When we asked to speak to a manager, we were transferred to a voice mail on Saturday in the early afternoon.
This room had no major problems, but the next morning we received a list of charges with no sign of apology for the inconvenience of moving rooms twice due to hotel fault. Now, if we were just picky about the bad decorations or strange smell in the third room I can see not doing anything about it, but when your own cleaning staff miss major articles in cleaning a room and then your wiring mysteriously stops working, that's the time to step up and offer some other consolation aside from a different room.
Now, perhaps it's the six years of customer service my wife and I have between us, but there's one more hugely frustrating issue with this hotel: nobody took ownership of the problems. I can only assume that the lower level staff who were there in the managers' absence had no authority to make changes in the course of serving customers, but if you're going to leave no manager for three consecutive days, especially a weekend, in a business that is inseparably linked to hospitality, you may want to consider training them and/or authorizing them to make billing decisions that will ensure future business and prevent bad reviews. I hope the managers understand what they did wrong in ignoring their guests. | 1 | null |
Comfortable
This is our 3 stay at this location in 4 years . We come to Jacksonville for a yearly family get together.
Each year there are little things that make the stay not perfect however not grossly unpleasant.
The rooms are dated the ceiling fan squeaked in the bedroom and the sliding closet door wasn't fully on the track on one side.
The room was clean and comfortable . The personal quite friendly. | 3 | null |
not a good choice
Stayed at this hotel as part of US tour Oct 9th-11th. Very disappointing, small room overlooking backyard, bathroom cramped with only sliding door and no ventilation. Plumbing suspect.Staff not particularly accomodating. Compared very poorly with other hotels used in Falmouth and North Conway. | 2 | null |
Hotel was great, guests were not!
I highly recommend this establishment for its cleanliness, and it's breakfast (SO happy to have cooked oatmeal as an option, no packets here) The only complaint was the guest.
We stayed here for 5 nights in June with our two young children. On the 4th night of our stay the weekend "sports crews" moved in. This raised the noise level in the hotel substantially and made the pool impossible to enjoy. We couldn't swim with our young children because there was a group of 8-12 year old boys in the pool. They would not stay on the deeper end to allow the other guests to use the shallow. Even worse, their parents sat by and did nothing but drink alcohol from coolers and completely ignore that their children were being disruptive to the other guests trying to swim. When we approached management with the issue they said they would "take care of it" when they actually did nothing. This we know because I personally checked to see if it had been handle 1 hour later. It had not...
That being said, I understand that this was not entirely the hotels fault. I do wish they would have done something about our complaint but oh well, what are you going to do? | 4 | null |
Can't Beat It
Clean, spacious and comfortable room in a great location to Penn Station. Pleasant check-in process and easy check out. We tried the complimentary buckwheat and magnetic pillows which was cool and even received a complimentary bottle of wine for sharing the news of our reservation on FB. Can't beat it for the price. | 5 | null |
NIce Marriott in the heart of Detroit
This was my first time staying in downtown Detroit and my first time to the Renaissance Center. The hotel was very nice. The staff was friendly and helpful and the room was your typical updated Marriott room which was great. The hotel rooms are very high in the building. I think they cover from like floor 40 through 80 or something like that. I stayed on the 52 floor and it provided a great view of the water and of Canada. This is a good hotel to stay in when in Detroit. | 4 | null |
Bad choice
We were looking for a hotel in the Love Field area and decided to give this one a try based on the fact that we have stayed at some nice HIE hotels in the Northeast. We expected no frills, just a good basic clean room. Our room was on the first floor and had a very musty smell but that aside, it amazes me that Holiday Inn would allow this place to be part of their franchise. It is very run down and dirty. I would not recommend this hotel. Lucky for us we only pre paid two nights and were able to find an excellent alternative | 2 | null |
Horrible Customer Service!
We booked here 2 months ago through Price
Line for the Rockn'Roll marathon just to be told our reservations were cancelled the day of check.
El Tropicano doesn't guarantee room bookings if bought through Priceline ...
Tried to speak to a manager and was told they are too busy so said we would wait on hold. After 30 minutes we just gave up.
Saying their customer service was awful would be a huge understatement :( | 1 | null |
Does what it says on the tin...virtually
This was our second visit to the city in a year so decided to spend a little more on our accommodation than we had on our initial trip.
Overall the Staybridge Suites was decent value. No issues with cleanliness of the room, nor any noise problems at night.
My only criticism would be that although breakfast was included in the tariff, the dining area was not adequate for the volume of guests which meant you had to sometimes try to eat your breakfast on your lap!
The location is well placed as a base, though with the bus station opposite, it's not quite the best if you prefer a location that looks more attractive! | 4 | null |
Desk Staff Awesome, Room - Not so Awesome
Moved here for the last night in San Antonio to catch an early flight. Front desk staff was a pure professional as she dealt with over 10 people checking in at once. Unfortunately, there was a mix up with our room which required another 30 minutes to sort out. The room was adequate but the 2nd floor is a bit run down, and we all thought the room smelled like urine. Because it took so long to get into a room with two beds, we decided not to try to switch rooms. Close proximity to restaurant (Pappadeaux) and the airport made this an alright alternative, but I don't think I would stay again. Laura at the desk was AMAZING! | 3 | null |
Reasonable Rates, Decent Hotel
I stayed at the JW Marriott on my way back to Asia a couple of weeks ago. It was reasonably priced. The rooms are nicely appointed and the staff was attentive. I find it odd that the executive lounge is closed on the weekends at the JW properties throughout the US. This means that at noon on Friday you lose all access to the lounge (one of my primary reasons for staying). on the whole I would give the experience a B not an A. | 4 | null |
And now for something a little different
This is a boutique hotel, located across from the NYPL, and around the corner from Bryant Park. While being located on a busy street, the entrance is on a small lane (Library Way?) which makes for quiet entry and exit. When you first walk in, you are not sure what to do. There is no front desk, but one natural gravitates towards a cluster of what look like empty computer stations, where seconds later a young man greeted us. Oddly, there don't seem to be any women working at this hotel! We had arrived a few hours before check-in and the room wasn't ready but they stored our luggage (in what turned out to be not a very secure location by the front door but with no mishaps), and we went to explore NYC.
The room was then ready when they said it would be, and once again we weren't really sure about things once we got in the room. It's all very understated. We had a suite with a nice master bedroom, and small living room with a kitchenette that took us a moment to find (sleekly hidden behind cupboard doors). The LR room has an understated wabi sabi feel too it that might have been better in concept as the linen on the custom couch was quite soiled. But it folded out (with some effort) to a fabulous sleep sofa for the kids. It was as comfortable and plush as any regular king size bed, which is saying alot for a sofa bed! Behind the couch was a low table with rolling chairs. Again we were unsure about the concept but it turned out to be an excellent dining table/desk. Best of all the unit had a balcony. A balcony in the middle of NYC! It took us a while to figure out the lighting (the master switch doesn't mean master bedroom, it means universal as in turning all lighting on and off), which was a little underdone. Every room could have used more light. A lot more light. The bathroom is done in very dark slate, and with barely any light, it felt very cave light.
The next day we were dying for some wine without a liquor store in a 4 block radius, which was easily solved by a chat with one of the many metrosexual men milling about who quickly supplied us with ample portions. There is a Panera and many little eateries, as well as the Grand Central Station locale, close by.
So while this hotel makes you realize you aren't really as cool as you think you are, it truly is a fabulous little find. The service is quick and friendly even if you don't know how to access it - help always seemed to find us. The location is just fantastic. As previously mentioned, they could do with some upgrades, particularly to soft surfaces (really that couch made me think of the light they use on the hotel makeover shows to illuminate the gross stuff you don't want to know about), and improve lighting. They also cheaped out on the floors a little bit, installing a plastic laminate in the hotel rooms and a poorly laid carpet in hallways. It would be nice if these were upgraded. But the spacious lay-out and good value for $, would make me go back. Even if I did have to sit on a towel. | 4 | null |
Spring Break in DC
The Madison was a great place to stay to see the sights of Wash DC. Close to the white house and the metro. We are at the hotel and the food was also good. Walking distance to The Mall or Metro. The only disappointment was I could not get wireless internet in my room with my IPAD. The IT guy said everything at the hotel was working fine but that hand helds have weaker antenae's to explain the problem. I was able to get a connection in the lobby but it would have been better to surf and email in my room. I am fairly new to my IPAD but I get good connections at home, airports etc.
The concierge was fantastic and she set us up with tickets to the Holocost Museum so we didn't have to go and wait in line. | 4 | null |
Great hotel - Very central
Stayed here for 4 nights at the start of March. Hotel is very central... only a few blocks from Hearld Square & Times Square.
Rooms were a little smaller than I had hoped for but were adequate. The common areas need some refurbishing but that is the only fault I could give regarding the accommodation areas.
There is a small bar attached to the hotel. The music played in there is far louder than it needs to be. Ate in the restaurant on one evening also... it was nice but with the price that they charge, you may as well eat somewhere else in NYC!
I will stay here again. | 4 | null |
Everything's nice: rooms, location & staff
We stayed for 4 nites and thought everything was nice except for the $15 parking fee which seemed out of line for this part of Seattle. The suite was spacious & clean; the beds were comfortable with nice linens & plenty of pillows; the bathroom was OK except the towel rack above the toilet was about a foot too low causing hung towels to drape over the top of the tank. The entire staff from the front desk to housekeeping and the gal who poured the excellent local draft beers and wine during happy hour were all pleasant and welcoming. We liked the buffet breakfast and thought the quality and variety of items was very good - but it was a bit cramped & crowded especially around the toaster area. The location is convenient for driving and for walking to the Space Needle and Science Ctr. The local pub, Buckley's, a block and a half away, has a nice selection of local beers and wine which is convenient on the weekends when the Homewood doesn't hold a happy hour. | 4 | null |
One Night in Time Square
Stayed on the 5th floor.Hallways and room had been freshly painted(real strong odor,oil base)The bathroom was very clean as were the sheets and towels.Old window AC was terrible but removed the old clogged filter and it worked a little better.The rug was a little scary because it was so dark.Girlfriend brought flip flops after reading some of the reviews.The hotel is old but was right in the center of everything.One night was fine.All we did was sleep there.The tiny little store down stairs was great for a coffee and muffin to go.Glad I went.You get what you pay for.There were no bugs and it was clean.A little run down.I could imagine this place 100 yrs ago.I could of stayed at a better place for twice the money.I wanted to see as much of Manhattan as I could in 48hrs.Took the Chinese bus from Boston $30 round trip.Had a lot of fun but once was enough! | 2 | null |
Snooty, not sassy
My husband and I stayed at the Fitzpatrick Manhattan for a friend's wedding in August 2012. We had nothing but problems with this hotel from the beginning. We thought the whole process would be easier, as everything was prearranged by the bride, and all we had to was book the room through their wedding block. We booked the room immediately, several months before the wedding. When we called a few weeks before the wedding to make sure everything was all set, they couldn't find our reservation. We were also given misinformation when we originally booked the room. We initially booked the room for two nights, as we weren't sure where the rehearsal dinner would be. We were told, if we needed to, at a later time, we could adjust the reservation (with no problems or penalties.) When we called to cancel the Friday night and only keep the Saturday night reservation, they told us we would have to make a new reservation and would have to pay the full price for the room (instead of the wedding block rate.) We told the receptionist (who wasn't being helpful in any way) that we would have to call them back after checking with the bride. When we called the bride, she said that we were listed on her master list, but our name was spelled wrong, which is why they couldn't find our reservation (even though we gave them our first and last names, THEY initially recorded them, and then when trying to find the "lost" reservation, they still couldn't locate it under the bride's name.) After calling the bride, she said we weren't the only ones who had had issues with the hotel and gave us a direct number to someone who we could contact to iron it out. Fine. We fixed it. The hotel is fine. There are certainly many other better priced hotels in NY for you stay at. We were just happy to have everything worked out. When we went to check out, my husband noticed that we had been billed incorrectly and needed to have them fix that as well. Overall, it was a horrible mess, and would NEVER stay there again. The people were snooty and rude EVERY time we tried to work out an issue on the phone. If it weren't so close to the wedding date, and we weren't a part of the bridal party, we could have happily canceled our reservation and brought our business elsewhere.
The only positive note was the bridal brunch was hosted at the restaurant at The Fitzpatrick Grand Central (the other NY Fitzpatrick Hotel) the next day. Unlike anything/everything with our hotel stay, that experience was excellent. The food and service, during that event, was fantastic. | 3 | null |
OK if you get a good room rate
We stayed here for 5 nights beause we got an excellent room rate. The room looked beautiful even though it had a view of the building air conditioner, but then things went downhill. There was a lot of noise from adjoining rooms and the corridor (but, surprisingly, not from the building air conditioner)... even if people were holding normal conversations. On the weekend it got downright rowdy. Housekeeping is with a contract company with a language barrier so we kept having to ask for soap and cups (we actually ran out of both and no replacements were left in the room) and towels. We had asked that our bed linens be changed and for the next 3 days we were left clean sheets folded on the foot of our beds. The bathroom is too narrow for two people to be in there simultaneously unless one is in the shower...but the shower head was one of the best ever! Lots of news and sports channels on the TV but only HBO for movies - I guess they want you to do pay-per-view. Parking is $16 per day - that seems to be the going rate for this area, though some places have free parking. The Bistro is a quick convenient place to grab a breakfast, sandwich, or snack, and the yogurt/granola parfait and oatmeal were good. However, the breakfast sandwich on ciabatta bread was tasteless - really awful. We only ate breakfast there a couple of days and then found Denny's - there are two in Mission Valley. I had no problem with the internet connection on my iPAD and the lobby computers had one set up to print out boarding passes - very convenient - and free printing on the other computers (which were slow but adequate). A real plus is that there were lots of accessible electrical receptables in the room for plugging in electronics, etc. However, this is by far the noisiest place I've stayed in San Diego and do not plan to stay here again. | 3 | null |
Many stays
We have stayed here, due to distance from MD Anderson 6 days in the last month. It has gotten progressively worse. In every room, the dust in the AC venting is not dust, it's 5 year old crud. Yesterday's stay on the 4th floor had us coughing and wheezing until we left the building. One queen bed had what looked to be pubic hair on a pillow and all the pillow cases looked dirty except 1. The utensils in the kitchen were greasy with food. The iron was lying by the window. Maybe this room just didn't get cleaned, but the AC vents could be cleaned at least yearly. | 2 | null |
new Chicago favorite
What a great addition to Chicago. This hotel is unique, quiet and within walking distance of just about everything. The rooms (we had the king suite) were spacious and well appointed. The bed - heavenly. Monitors in the living area, bedroom and bath (in the mirror). The baths are fabulous. All first class fixtures. I believe there are only four rooms to a floor. The roof top is great for grabbing a cocktail. I'm returning in December. | 5 | null |
Delightful stay!
I was coming to DC for a conference alone, and really wanted something with a bit of character. I have stayed in many chain hotels in the US and whilst they have everything you could need, somehow you are left feeling you could be 'anywhere'. The tabard inn has real character, fantastic comfortable bed, loads of space and a vintage bathroom. There is no TV or iPod docking etc but that's OK for me! It was nice to have the option of a quiet drink and a read. It has great free wifi everywhere too. Great location, right in the heart of things, but down a quiet street. Also I used the free gym pass round the corner- a real bonus! I would definitely stay again and would recommend it, but like previous posts have said, it may not suit everyone. If you want all the tech gadgets and facilities then book a modern hotel, if you want a taste of something unique with a period feel to it them this will be for you! | 5 | null |
Average - not really hilton material
Small hotel, small room, small service.
For anyone used to quality of accommodation and customer service in Asia, brace yourself. This is well below what you are used to.
Good -
- easy check-in, check-out.
- korean restaurants nearby, if you like the food.
Bad -
- no restaurant in the hotel, and limited bar.
- gym is so small
- no pool
- forget about late check-out (they will hammer you with fees, US$109 for 4 hrs...)
- concierge with no real expertise (only OK to give out free maps)
- in-room dining platters in the corridors all day | 3 | null |
Small but FABULOUS
We recently had the opportunity to stay at the Sanctuary Hotel, it was a FABULOUS experience thanks to Jimmy, Jacob, Brendon & Brenda. Location was great in terms of proximity to Times Square and the eating district of Hell's Kitchen, a stones throw to Park Ave and a very doable walk to Central Park. Rooms are very small however very comfortable and very clean, continental breakfast sufficed however it would be nice to drink juice from a glass instead of a throw away cup. We cannot compliment the staff highly enough, they are friendly, helpful, professional and knowledgeable. Recommend it HIGHLY | 4 | null |
shocking !! this is not a W to be visiting
so my shocker is still going on ! im still here and im sure it wont get better ! we all had great hopes of a great stay for our one night m as im a tour manager and stay in 6 different hotels a week and so do my artists ! the atrists in working with at the moment actuallly asked me to book "the W" we arrived at 530 pm and were told even at this time our Suite wasnt ready and were told to go wait ! , we also need a room for some interviews , i was informed that public areas we are a nogo as the w had a policy that didnt allow this , i said no problem and was please when the receptionist suggested we used the wired room , half way thru the organised 15 different interviews whicjh had took some co-ordinating i can tell you , a security guy came in and said im shutting this down ! and didnt want to listen to anything else and was quite frankly rude , i went to see the manager who was very unhelpful and said he couldnt say anything that would contradict his security as his hands were tied ! he then offered me a romm to do the interviews in foir 500 dollors , im sure this isnt W policy !! | 1 | null |
Beware of BED BUG
Once we pulled into the parking lot, we didn't feel safe already. Almost canceled the reservation, but the policy from hotels.com no refundable.
Ground floor is noisy, you could hear the upstairs. Breakfast is very limited. TV's remote not working. Carpet is so dirty and sticky. And the Highlight from the stay is BED BUG, people!
Never ever go back. I wish could give a 0 star!! | 1 | null |
The worst hotel have ever stayed.
The sun bright hotel should not be called an hotel but should be named sanctuary for the homeless people, why, cos the third and fourth floors were packed with homeless people. And the fifth floor is more like a prison cubicle. Neatness is zero and the rest ... | 1 | null |
Hate to steal someone else's word, but "dorm room" is the perfect description.
Hotel entrance is difficult to locate. Staff was super nice, but I really expected a lot more than the room we got. The room decor would've been better served in a 70's adult film. The room itself was tiny, but it had a lovely stained window seat. Quite frankly I was scared to even place my suitcase on it. | 2 | null |
Poor all round
The hotel is dated and stuffy. Average age of guests was around seventy. Parking was ridiculously expensive at $42 per night (car park nearby was $12 per night).
Room was $395 per night, so very expensive. Not quite sure why this is on the Amex FHR programme as it is definitely not up to scratch. Worst of all was the food- breakfast- $26 dollars- eggs scrambled to death, bacon soaked in oil and on day two, traditional eggs benedict was seried on fried English muffins with huge quantities of fried potatoes. Took ages and definitely not worth waiting for.
Gym and pool were fine and smoking rooms were available. | 1 | null |
Great Views of the Bay
I stayed here for a conference. This hotel has been around a while but it seems that Hyatt has done well keeping the rooms looking new. I had a room on the 16th floor (and paid a hefty price too) which is considered concierge level. The rooms are beautiful, comfortable and firm beds, spacious bathrooms with commode and full walk-in shower separate from the sink. The vanity mirror over the sink has a built-in TV monitor so you can keep watching your programs while brushing your teeth. I really like that feature. My room had a spectacular view of the water and the Oakland Bay Bridge, which was stunning. For better views, the Concierge Club on the top floor offers a much bigger view. You can grab breakfast, hor d'oevres and dessert and enjoy the view there.
The team at the front desk are top-notch. Very professional and accomodating.
Room service was very quick and the food was really good.
Two areas of improvement: the hotel offers wireless but on my floor the wireless was very weak so I had to use my broadband connection instead. A stronger wireless signal on the upper floors would be a good improvement. Also, the TV channel selection was not the best. A few more channels would be nice.
I would definitely stay here again but there are a ton of great hotels in this city so it might not be for a while! | 5 | null |
Room nice, staff accommodating, restaurant awful
We had to change rooms an hour after check in due to confusion about the number of beds reserved - not entirely the hotel's fault as the first in our party to check in hadn't made the reservation and so wasn't aware of the problem. It was a nice showcase of the on-the-fly skills of the desk and housekeeping staff that they made this painless.
Our eventual room was lovely and the pool and workout area were top-notch. Unfortunately my view of the whole stay is colored by the truly awful experience we had at the restaurant for dinner. I suppose we should have been warned off by the fact that the place was deserted on a Friday night. The waitress seemed harried and didn't even take drink orders. After ordering we waited for over half an hour to learn that they only had two orders left of a dish that three of us had picked (the only meat-free entree!). One of the three picked a different entree, and we waited another half an hour for our food. This is not hyperbole, we waited *an hour* from the time we ordered until the food was brought to us. The food was a mixed bag - those who ordered seafood enjoyed it, the pasta was sub-par. There was a piece of what appeared to be lobster shell inside a veggie ravioli! We raised this last issue with the waitress and she offered 20% off that entree, but when the check came the discount was taken on a different dish. Not worth fighting over since the cost was the same, but just seemed like the place was a mess.
Interestingly, we had similar though less extreme issues when getting breakfast at the Starbucks in the lobby. The barista didn't know the menu and gave us the wrong breakfast sandwiches before another passing employee got us all straightened out. It would be great if the staff and logistics of the dining options within the hotel could be brought up to the standard set by the desk and housekeeping staff.
Again I'll say that the hotel was nice enough, but I just can't get over the restaurant. Given that the restaurant is in the hotel and touted in all their literature, I think it's fair to bring my rating down over it. I would give the hotel a 4, but the restaurant a one, so I settled on 2 overall. | 2 | null |
Small Room
We ended up at this hotel after travel agent some how managed to book the wronge hotel.
The room was really small not much space for two people to move around.
Greated by a very unhelpful lady on reception did not what to give any information or help in any way felt as if we should not have been there.
Location is great near to everything around time square about the only reason we stayed and didnt cut are loses and go elsewhere.
We we stay here again NO. | 2 | null |
Facility Reunion
Our group thoroughly enjoyed their stay for our planned reunion.
Colleen and Wendy did a great job helping us to setup reservations and East
Room for our dinner.
The front desk was very efficient for quick check-in and check-out.
Cindy took good care of us in the restaurant for breakfasts and the East
Room for our Saturday dinner. We all loved the prime rib/seafood buffet!
The last time my husband and I stayed at your hotel was in June 2004 for a
family reunion. We really like the renovations you've done to the
buildings. The guest rooms are really nice!
We didn't realize this hotel was part of the Wyndham group as we would have signed up before checking in. We plan to stay here again! | 5 | null |
Customer service is not forgotten here
We visit The Westin LaCantera in San Antonio, TX annually to celebrate our anniversary. The customer service is always good here but they found one person who really shines around people. Her name is Danielle aka Danny. You can find her down at the adult pool and she made our entire stay that day so welcoming and wonderful! She has a smile on her face even when overwhelmed by orders. She called me by my last name which most people dont care to do. She is a wonderful addition to the Westin family! Keep this one around guys, the great ones are hard to come by! Thanks 'Danny' for making our day at the pool so wonderful.
-Bethany Shaw | 5 | null |
Disappointing
I try to stay at only Starwood properties and am a platinum member. I share this only to give you perspective to how often I stay at a Sheraton or Westin (too old for W!)
This is not a great hotel.. the rooms are dingy, out dated and unkept. I was on the top floor (34th) and was "upgraded". If that was an upgrade, I don't want to see an average room. The lamp shades had thick dust on them. The bathtub had ants. The bed skirt was dirty.
The location is pretty good and they did a nice job with the lobby. But I dreaded going up to my room.
Upside - the room was quite | 2 | null |
An Amazing Seaside Oasis Just Minutes From the City
If you are looking for a unique and memorable place to host a meeting, an event, or just get away for a day, a few days or longer, I highly recommend the Paradise Point Resort in San Diego. It has it's own private bay and beach. The food was always fresh and delicious. The service and ambience were top notch.Their spa treatments are some of the best and Andrea the masseuse gave one of the most amazing 90 minute massages I have ever experienced. The resort staff were always prompt and attentive. It is the perfect destination if you want to enjoy a traditional Southern California experience. | 5 | null |
Worst customer service ever!!!!!
Nestled away in the south loop was what i thought to be a charming mansion which housed 11 rooms. Very boutique was my first thought and although the room was very nice the service was atrotious!!! I have never encountered such neglent staff. I was first promised an early accommodation for breakfast which i was not given. Breakfast at 930, really! If you are traveling on business or have any place to be in the morning don't count of breakfast at this bnb. Secondly the website i went through blatantly lied about the cancellation policy of this place. You don't get a full refund unless you cancel 6 months in advance! That should be illegal to have that kind of policy. I spoke to the manger on the last day and she heard my complaints very calmly and said she would be in contact, but she never emailed, called, or bothered to send a receipt for the charges of this "luxury room". The only way i knew i was charged was from my bank account. I get a receipt from McDonalds, the nail shop, you think if being charges over 900 dollars, someone would bother to send a bloody receipt. I travelled on business so I do need the receipt Clearly these people are not very professional so they would find it difficult to fathom the concept of a receipt. | 2 | null |
Bed Bug Infestation
I stayed at this hotel from Sat Jun 9, 2012 thru Wed Jun 13, 2012. I first got bit on Sunday and when I told the staff, they asked me if I wanted to change rooms. I figured it was just a one-time thing so I said no at first. Then Monday night I got bit again. I told them on my way out Tuesday morning that I wanted to move rooms. Which I did. And preceded to get bit more that night. I moved out Thursday.. The staff denied they had bed bugs (they said it was mosquitos) but I had very typical bites in a line all over my right arm, right leg, neck (front and back), right wrist and left ankle. after I moved I miraculously did not get any more bites.
The staff and front desk manager were very blase about this whole episode. I would never stay there again. I had to throw out half my clothes, my purse and my suitcase. It also cost me over $100 to get my clothes professionally cleaned. | 1 | null |
GREAT customer service
My younger daughter scheduled a weekend with her sister and 8 friends to visit Austin, dinner downtown and 6th street. They wanted to stay downtown but the prices were too high for college kids. The Renaissance was a WONDERFUL substitution. My husband and I stopped at the hotel the night before to find out if the kids would be able to get into their room early as most were driving in from out of town and wanted to change before they went to their dinner reservation. The front desk was wonderful, suggesting a different room arrangement, with a conference suite that had a table, couch, wet bar, big screen TV. They let us look at the room, when we approved, made the change and allowed early entry the next day for us to decorate and bring snacks and drinks to the room. The kids left downtown and really enjoyed being able to hang out together in a "home family room setting" playing games, watching TV, talking and snacking - so much nicer than sitting on the beds in ajoining rooms. The location of the hotel is wonderful, great food options (Truluck's for seafood, PF Chang asain, and many less expensive but great options). There is shopping at the Arboretum or the Domain is close. Easy access to highways. The thing that really made the stay great was the people who work there, from the doormen who were polite, welcoming and attentive (NOT talking around you to their co-workers like so many other places), the front desk and lobby workers who were helpful and friendly and the maids who were also cheerful and would answer requests promptly. Do ask for a room not facing the atrium as the views of the hill country are nice and the room would be quite. The staff will do their best to make your stay perfect. | 5 | null |
Resort Hotel? Please...
Took a recent trip to CA. Stayed in four hotels. This was by far the worst. The lobby and hotel grounds are gorgeous. View from the room on the bay was amazing. The room not so much... One of the throw pillows had a suspicious white stain all over it. Gross. The decor is outdated. The mattress hard. Pillows lumpy. The shower head was made for someone less than 5 feet tall. We requested a king bed and made our reservation 4 months in advance, but we winded up with 2 doubles. To top it off, you have to pay for parking even if you self-park. This place is a rip off, for sure. | 1 | null |
Worst Hotel Experience Ever!
I booked a two night stay here and ended up only staying one night. My room was a non smoking room, but smelled terribly of cigarettes. My room was also next to a crying baby all night that literally sounded like it was next to me in bed. The walls were paper thin - I could not only hear the baby crying, but I could hear conversations of the people in the next room over. Horrible.
When I checked out, I called reservations. They said I would not be charged for my second night. When I got to the front desk to check out, I was told that I would be charged. I asked why and was told that they did not have any more housekeeping staff on duty to clean my room. I explained that I had not been in my room since it got cleaned and that I only needed to grab my already packed suitcase. She said I would have to speak with the manager, who would call me later that day or the next day.
As I was walking back to my room to get my suitcase, I passed several rooms that were open, being cleaned by housekeeping staff... so - apparently the front desk person was not aware that there were still housekeepers on duty? When I checked out, I was also not offered a receipt. I left my name/number with the front desk person and expected a call back to resolve my second night charge. This was over two weeks ago and I have yet to get a phone call. I've emailed several times and have not gotten one single reply.
As of today, I have a charge for two nights on my credit card that I am going to end up having to dispute. It is a shame that they don't take the time to contact their customers - especially when they have a poor experience. | 1 | null |
Great Location in New York
My husband and I stayed here on our first visit to New York City and planned on hitting all of the tourist sights. We found this hotel to be a reasonable price as well as a great location in the financial district. We were able to walk to many sights and were close to the subway station in order to travel to all of the others. The hotel itself was clean and neat. The entrance was a bit hard to locate with it being on a city street and a narrow building. This being said, the room was small but adequate, clean and well appointed. We could control the room temperature from a thermostat on the wall. We turned the fan portion to on during the night and heard no noise from the other rooms. We had a small amount of street noise and were located on the 8th floor. Since we spent most of our time out and about we found the room to meet our needs. The breakfast offered the following items - juices, bacon, eggs, sausage gravy, biscuits, muffins(not worth eating), bagles, bread, cinnamon rolls, cereal, coffee, yogurt, milk, bananas, and pancakes (but the machine was broken the entire time we were there). We were lacking a bath towel and called down the the front desk to request one. Someone quickly delivered it and then a short time later, the front desk called to make sure we had received it. All in all a great place to stay during your New York trip! | 5 | null |
The first and last time at the Eastgate Tower
We are a family of five. This is the seventh time we go to New York. However it is the First time and last time at the EasgateTower.
We made the booking directly on the site Affinia.com. We selected a suite with two double beds and a sofa bed. We also requested a room on high floors and early check-in.
On our first day, we arrived at 9:30. Of course I did not expect to have my room, but we have registered and have left our luggage. We started visiting the city. When we came back around 15:30, we did not even have our requested room. The gave us a room on the second floor! They added an extra bed between the two beds, and we had no more room to circulate. Carpetsans wall were dirty. There were hairs in the bathroom, my kids would not even wash themselve!
The next day, they offered to change rooms on an upper floor, a large suite, we were comforted. At 16:15, when we arrived at the hotel, the room was not ready yet!
The suite was very large. Except that the cleanliness left much to be desired. The dishes were dirty, the room had a bad smell. The smoke detector was defective (it sounded years off), we waited half an hour before someone arrange it all. The person came into our room without knocking or ringing!
The next morning, the day we left, the maid knocked on our door at 8:45. We had never seen it, especially on the day of departure.
I expressed my dissatisfaction with the administration of the hotel and they have at least apologized.
Beleive me, there are much better Hotel in New York.
Adding negative: the hotel is not close from the main subway lines. There is no good restaurant nearby, not even a decent grocery store.
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A very affordable, long-term hotel
The Extended Stay America on Zumstein is an average hotel for a great price. The are few amenities in this no-frills hotel, but it's cheap and it's convenient to I-71.
I stayed there for 3 1/2 weeks in July because of a new job. It was right after a huge storm had blown through, so the place was booked with insurance adjusters and local residence alike.
I stayed on the 3rd floor. There was only one elevator and it was very small. It was actually easier to come in the side door and go up the steps. The hallways were not air-conditioned, so they were very hot and humid (it was over 100 outside), and the carpets were filthy and sticky. The entire hotel had a musty odor and seemed unclean. The first thing I did was wipe down everything with Clorox clean-ups!
The parking lot barely supported the crowded hotel. The staff was okay - The cleaning ladies were super and very friendly, the front desk people were untrained, and not able to help often. In fact, one evening, I came back from work to find the front desk clerk missing (which was a common thing). She came back stinking of pot smoke.
My key card kept getting deactivated, which required a trip to the front desk. This was very frustrating, especially after parking on the other side of the lot. I would make my way to the front desk only to find the "be back in five minutes" sign. Out of the 10+ times I visited the front desk, there was only someone there once!
All-in-all, it was an okay experience. The room was less than $40 a night and came with a kitchen and some basic dishes and pans. | 3 | null |
Smallest Room
The word Suite is a joke and a bad one at best. The room I reserved was so small that the "opened the door and crawled across the bed" cliche applies. Their web site shows suites but their so called suites are 40% more expensive than their cracker barrell rooms. Place was clean but wi fi signal was almost non existent. Never again Wyndham for me. | 2 | null |
Great location, not so great rooms.
The location of this place can't be beat. It's within walking distance to ons of great places. However, this hotel seems quite old. The rooms were a bit cramped to say the least and it kind of smells like grandmas house. Other than that, the staff was very nice and my overall experience was pretty good. | 4 | null |
Great hotel with some problems, neighborhood issues
The Parc 55 Wyndham is a lovely hotel with a professional and courteous staff. When our room was not ready, we were promptly upgraded to a gorgeous room on the 28th floor. The hotel charges handsomely for extras, e.g., parking, wifi, and breakfast items (typically provided in many hotel lobbies free of charge). Our room was extremely hot during the day even with curtains closed and AC set at 52 degrees. Once you step beyond the hotel doors, the homeless problems of San Francisco are in your face. Dozens of homeless people walk around and panhandle (sometimes aggressively) just steps from the hotel. Sadly, many appear to be severely mentally ill. This can be a challenge when traveling alone, with small children, or when one is out after dark. Speaking of children, the hotels does not offer anything to entertain children. | 3 | null |
Great location
Very much loved the location. I enjoyed it because my friends and I could walk around the city and everything was close by or within reach. I also loved the staff was very nice and helpful with our maps and helping us get to our spots. I loves my room it was sooo lovely I had an amazing stay! | 5 | null |
Comfortable and cozy!
I was pleasantly surprised upon my arrival to find a well-appointed and spacious suite for such a modest cost. The entire property was well-maintained, staff was very cordial, and services were prompt. I could not have asked for more. I look forward to returning on my next visit to the San Antonio area. | 5 | null |
Excellent hotel!
Very competent and friendly staff, Simone at mission control deserves special mentioning. Great location, very modern and clean. Free wifi and breakfast. Will definitely stay here again. Thanks! | 5 | null |
Football weekend
We stayed here after a winning bid on Priceline. The hotel was centrally located to everything and was clean and in working order. They had a reasonably priced breakfast buffet and menu choice. The hotel was booked full, so it was crowded. Did not hear any late night noise, which was great! Parking was free and hotel had free Wi-Fi.
Bathroom was small, but again, this was a game weekend and all the hotels were booked full. I do feel this was a safe and clean place to stay for a reasonable price. Close to Pappadeaux's...walking distance! | 3 | null |
Awful
let me list the issues I had:
1) Thermostat was broken
2) light over sik was broken
3) whirlpool bath was broken
4) Wifi was slow whn it worked at all
5) Pulled a HUGE disgusting hair clog from the drain.
6) desk chair had a giant semen stain on it
7) a dirty washcloth was left in the bathroom when i entered
8) bath mat had never been removed, replaced or cleaned under as it had black mold growing underneath.
if you still want to stay there now, enjoy. | 1 | null |
Dark, tiny, but relatively inexpensive
This is a great neighborhood (townhouse a few feet away is on the market for $6mm), a block from Central Park and subways, friendly staff, free (abeit weak) Internet. And if you don't book well in advance, you may not get a better price on a decent hotel in NYC.
My family had a room that was bigger than most, and it was tiny, spacious enough to accommodate two beds and a dresser and that's about it. The bathroom is similarly scaled -- kind of like an airplane bathroom but a bit more cramped. I couldn't really see if the room was dirty because it was so dark, the only light coming from an air shaft, but it was definitely on the dingy side. Not enough outlets for all our gadgets (chargers for phones and computers).
You could hear your neighbors using the bathroom and talking, and occasionally there were banging noises coming from the air shaft, like a piece of wood hitting something, that kept us awake at night. We also experienced all kinds of problems with the plumbing. (You would not want to share a room with anyone you didn't know real well!) No service elevator, so in the morning you have to suck in your gut and squeeze in tight with the maintenance/service staff and their carts -- we took the stairs, but that's probably not an option if you're on the top floor.
Breakfast: ok. My son liked the waffle maker, but it was so gunked up that he could only peel off the pieces. The orange juice was good, but for coffee, you're better off hitting one of the neighborhood java purveyors.
I thought I'd be okay staying in a place like this (having read the TA reviews) because it's New York, and you're never in your room, etc etc. And maybe for one night it would have been okay. But longer than that: depressing. | 2 | null |
Most disgusting Hotel
I doubt if this hotel is Hilton it's standard is below motel 6 or any ill kept inn. I along with my and one of friend's family booked two rooms for two nights and find out rooms were very small and stinky no ventilation, shower in friend's room was not working properli disspensing very little water. Coffee maker in my room stopped brewing coffee after few seconds and never worked there after. Bathrooms were short of soap i mean only one soap for handwashing and shower. Never ever stay there again and strongly recommend to stay away from this hotel if you are planning to visit beutiful sunny San diego this hotel will ruin your trip.I don't know how this hotel got 4 stars it should be half star in my opinion. | 1 | null |
NICE HOTEL BY PIONEER SQUARE AND THE STADIUMS
Back from a stay at the Silver Cloud Hotel-Stadium, Seattle. Nice Hotel. Rooms were clean, BIG and efficient. The bar and restaurant were nice and reasonably priced. I was there two nights. The first night there were no events going on at either Century Link or Safeco, so it was pretty quiet at the hotel. The second night there was a soccer game at Century Link, and the hotel was lively. It's close to the water front, and in a transitioning industrial area, so you should expect some urban noise (horns, trucks, ship horns, etc.) But the place is well run, the front desk is attentive. No complaints. None. I took the light rail from the airport to the hotel. Got off light rail at the Stadium stop and walked 10 minutes to the hotel. I travel light. If you have a roller bag, you might consider not walking. | 4 | null |
Lovely Hotel, BUT will never stay there again.
Prior to an Alaskan cruise, our family booked three rooms at the Westin Seattle. The hotel was lovely, the rooms were spacious, clean and beautifully decorated with an excellent location. The bathroom was large and minimalist. There was no water pressure in the sink, however the shower was fine. The PROBLEM was the elevators. During our two night stay, we waited a minimum of ten minutes and up to 1/2 hour for an elevator. When the elevators finally arrived, they were often filled to capacity, making the wait for the next one even more frustrating. Everyone was complaining, but there was no sign of management trying to do anything about it. Even if it was free, we would never stay there again. | 1 | null |
Just OK
OK its a great location - right on Central Park South- you can do all there is to do in mid-town.
But our 450 room is no better than a 225 dollar room around the corner. (I am a native NYer, so I know) Its very small, nothing special in terms of bathroom, and we paid for a "view" - construction on 58th street.
Staff was sometimes nice, sometimes a bit uninterested. Just not 5 star, not worth the $.
Wish management would get the picture, that if you make your guests feel like welcome guests, they overlook small rooms, etc. We are moving for the rest of our stay. Its not bad, don't get me wrong, it's just far to expensive for the product. | 3 | null |
Good hotel, but think carefully about location if lower manhattan is for you...
So i'm just reading the reviews post stay and think some have been unnecessarily harsh on the property - some folks I guess take things harder than others. Here's my thoughts and I can be a tough critic sometimes. As a Diamond was upgraded to a Junior Suite on the lower floors (level 5) was told they only have their suites on the lower floors. I thought bah - it'll be a suite, so i'm fine. Actually this was great, because like others have said. My gosh the lifts - they actually have 3 not 2, but yes I can understand why someone could wait 15 minutes for a lift! I always used the stairs - so perhaps if you do have some status go for a room on a lower floor as a suite. Given two bottles of water at checkin. The breakfast in the restaurant was REALLY bad, i mean it's the worst doubletree breakfast i've ever had. The selection was basically hampton inn standard. I was looking forward to an amazing breakfast but was very let down, and the staff in the breakfast room were quite unprofessional, ask if I wanted any juice, I said grapefruit, they said you can go and get it yourself. So much for asking. They also tended just to chatter amongst themselves and how little work they had to do rather than focus on the guests. I thought it was really unprofessional. The checkin staff were very helpful. Location wise - if you want to be in lower manhattan or the business district this is of course ideal, but otherwise it is certainly a long trek up to midtown, so think wisely if this is for you. I found the room very dark and dingey and like others have said the bathroom was like being on a cruise ship it was very small indeed with no space to put anything. The decor was modern and nice and had two LCD tv's. Although asking for a quiet room away from elevators, I guess they compromised and gave me the junior suite. What I didn't enjoy was they put a 1yo kick next door who cried all night and I got very little sleep. Not much you could do. Overall I don't think this is a 'bad' hotel - it's new, modern, clean, but it just has a few rough edges. And sadly because the location was not ideal for me - I'd rather be midtown, but the rate was good and everything in midtown was sold out on a saturday night, it was a compromise. I'd give it a 4/5, but because they really could have done so much better than a hampton inn style breakfast, i'll keep it at a 3/5. If the breakfast was improved it would get a solid 4/5. | 3 | null |
Great stay and helpful staff!
I enjoyed the stay at Hilton Garden Inn. It was literally right next to the airport which was very convenient for us, and the shuttle service was always available when we needed it (complimentary rides to and from the airport). It does not run on a schedule but rather on-demand so all you need to do is call the hotel front desk and they will arrange for the bus to pick you up from the airport or drop you off at the airport. The rooms were clean and the staff was very friendly and helpful. The hotel also provided complimentary water bottles and wi-fi which was nice. It's also quite easy and doesn't take too long to get downtown (15-20 minutes) via taxi service. The hotel has a cab company that it calls for you if you need taxi service.
Another perk of the on-demand shuttle service is that it actually provides complimentary service to Easton, which is a nearby shopping mall and restaurant complex. It is definitely one of the best malls in the area with a ton of stores to please everybody, and it has a huge variety of restaurants to cater to every palate (i.e., Cosi, Cheesecake Factory, Brio, etc.). There is even a movie theater in the complex. It picks up and drops off at the same location so all you need to do is call the hotel front desk when you're ready to be picked up and it shouldn't take more than 20 minutes for them to arrive!
The only complaint I have is the walls in the rooms are super thin. The morning and evenings would be a bit disruptive as I could hear my neighbors very clearly (either talking or walking about). Other than that, I really enjoyed the stay. | 4 | null |
Sleeping with rodents
The room wasn't ready on time. The keys didn't work. The first thing we saw when we opened the door was a rodent running across the floor from the closet to under the sofa. They did NOTHING to fix it. The bathroom door lock was broken. Hallway leading to our room was dark and had no ac or ventilation. Staff was not pleasant. | 1 | null |
Great location, great service
I had never stayed in an intercontinental before and now I know it won't be the last. It was extremely clean, comfortable and affordable. In a great location by the water and a short drive from the airport. It's close to good pubs and downtown shopping. We weren't even charged for checking out an hour late and they put us on a higher floor with no problem. All in all it was smooth checking in and out. Only downside was that the dinner wasn't great in the hotels restaurant and the drinks were pretty expensive, but it comes with the territory. I would recommend staying here. | 4 | null |
Great Place
As others have said, our rooms weren't ready and they tried to put us floors apart, but when I said "just like the reviews complained", they called the maids (who were so nice), got adjoining rooms ready on a high floor facing Gibson guitar. It is so handy. We went to Graceland before the hotel and we never moved the car (in a handy connected garage). Walked to Beale St. restaurants and music, across the street from the guitar factory and the Rock and Soul Museum (don't miss). The beds were so great my boyfriend tried to buy one on line, but didn't when they are $3,200-$3,800! Would definitely recommend for a great 3 day weekend! | 5 | null |
Good value for NYC, Great Location
Had a 3-night stay here as a Platinum Priority Club member. As is mentioned in many reviews, the rooms are indeed small - but it's New York City and I'd hope you're not spending a whole lot of time in the room anyway. Air conditioning got the room very cold if you wanted, but he unit was fairly noisy and the bed is very close to it because of the size of the room. The location is the big seller here. About a half-block away from the corner of 8th and 39th and then you're pretty much right in the heart of Manhattan/Times Square. Check-in/Check-out was very quick. Elevators can be a little slow at times and had an issue where we hit the "down" button and waited and then it went off like an elevator was arriving and never did so we hit both buttons and eventually got one going "up". Breakfast area can be extremely crowded and almost wonder if the layout just needs to be changed so you can at least access the food and then take it up to the room.
But at the end of the day - when hotels a block or two away are charging up to double the rates, if you're just looking for a clean hotel in a good area, this place is just fine. | 3 | null |
Great customer service, clean and super fun!
I booked a room for the weekend here for my boyfriend's birthday. We invited about 20 friends to come down and hang out at the pool with us on Saturday. After I booked the room, the hotel booked an event at the pool for that Saturday; the admission was $10/person. We didn't find out about the admission until that Saturday when our friends started showing up telling us that they were charged to enter.
Katlin, who was in charge of the event, was the best! She came over, talked to us, apologized for any inconvenience, gave us free wristbands for our guests and the day was awesome!
Melissa at the front desk was super helpful and great! We loved our visit and would definitely go again! Thank you to the Staff of The Lafayette! | 5 | null |
not worth the $$
Although the location is convenient to Penn Station, you are not able to control the A/C unit from your room. We advised the front desk staff that air wasn't working & they sent a bellman to look @ it while we went to enjoy dinner. his way of fixing the air was to open the window....very disappointing. The staff is friendly & rooms are clean. The dead flowers on the hotel check-in desk was not appealing either.. | 2 | null |
Travel Alert - Don't Stay here....
My husband and I stayed at this hotel for one night while traveling through Memphis. We arrived late almost 9:00 p.m.. Despite arriving so late, the front desk was understaffed and it took forever to locate a room for us! We had a reservation, and for a time we thought we were not going to have a room. Once we got to the room...what a disappointment. The room had not been properly cleaned. There was fecal matter on the toilet, and there were no wash cloths. The room needed a deep and thorough cleaning. Upon check-out, I told the front desk about our the problems we experienced and she said there was nothing she could do as we had pre-paid through a travel site. BTW...the checkout process was slow, too. Overall, bad experience. | 1 | null |
Bedbugs
The hotel really needs a make-over. It is outdated and not very clean. We had bedbugs!!!!
The breakfast room is below groud level and is very dowdy and depressing. The breakfast itself is not very good, no healthy choices. The coffee was ok.
Thestaff at reception weren't very helpful or friendly. The beds (apart from the bugs) were very comfortable. | 1 | null |
Exactly What We Asked For
We requested a room with 2 double beds, and although the room was small, the beds were double and very comfortable. The pillows were abundant and in excellent condition, as was the bedding. The room was clean and had a fridge and coffee maker. We liked the fact that we could open the windows about 4 inches to get fresh air. There were screens on the windows.
The shower was good, lots of hot water, and lots of newer, fluffy, white towels. The room cost us exactly what we were quoted and was available for us when we arrived about 1030 am on a Wed. We have travelled a fair amount and have never been given our room this early. The location was excellent. We either walked everywhere or took the hop on, hop off trolley. Lots of good restaurants within a 5 minute walk. I would recommend Rebeccas Cafe for a quick, but good brreakfast, anything from a bagel to a full breakfast. Flemings was our favourite for dinner, excellent beef tenderloin, with options for a smaller appetite. Their blue cheese stuffed olives and blue cheese mashed potatoes were superb. The staff was amazing. The staff at Hotel 140 recommended both of these places to us and also suggested great shopping areas, helped us get a taxi to the airport and were most accomodating. I would definitely book here again if I return to Boston. The only reason we did not rate it excellent is because there was no dresser to put clothing in and where one would hang clothing, was used for the refrigerator and night table.
We just lived out of our suitcases and didnt worry about it. The bathroom also lacked room for toilettries. | 4 | null |
Cockroaches everywhere!
If you don't mind cockroaches greeting you when entering the room or jumping at you when opening the closet, this hotel might be ok for you. Otherwise, stay away from it. I had to abandon the hotel after the first night because of this problem. The a/c was in bad shape and dirty. | 1 | null |
Nice hotel but not up to the Ritz-Carlton standard
I just returned from a stay at the Ritz-Carlton in Boston over Labor Day weekend. We were a family of 5 including our one year old son and had 2 rooms. This is a nice hotel, but not up to the Ritz-Carlton standard. We had requested an early check-in and were given both our rooms when we arrived, which was lovely. As requested, one of the rooms contained a crib set up for my son. The hotel has a nice location, though not as nice as its main competitors, the Four Seasons and the Taj. The rooms were nice and good sized, as were the bathrooms. It was the little things that distinguish a luxury hotel from a 4 star property that were off - the service was hit or miss. Only one of the rooms received turn down service the first night (and we called to request service for the other, but it was never done). On the second night, neither room was turned down. We wanted to get a drink at the hotel bar the first night, but there was no service, no one to even seat us despite our waiting over 10 minutes. We finally went to the hotel restaurant instead, which again had puzzling service. Our waitress was constantly trying to remove our plates before we were done with our meal, even though it was only 9 pm and the restaurant was far from busy. All in all, it felt rushed and awkward, though the food was solid.
I've been to Boston on numerous work trips and have always stayed at the Four Seasons - I should have stuck with it. Perhaps, I suffered from having too high expectations following my visit to the Four Seasons Chicago just a couple of weeks before my Boston trip (see my review for the Four Seasons Chicago on Tripadvisor). This hotel needs to get its act together on the service front, right now it feels like a Westin rather than a Ritz-Carlton. | 3 | null |
A dark experience
Losing light, power, telephone, then water during Hurricane Sandy meant this hotel's limited attractions faded fast. Its advantage is its location but with the elevators down other than the service elevator at the back of the hotel, it was no place to stay during the storm. So I left early but that didn't stop the hotel claiming for it all on my credit card. Not your fault there was a storm, St. Giles, but I think not nice to charge when nothing was operational. | 1 | null |
A mouse ruined our stay!
My expectations for this hotel was high, given its brand name and my previous experience in other Holiday Inns.My stay here in January was ruined, however, by a mouse in the room we stayed in! The room seemed clean and decent on the surface, however; but I guess with the mouse being there, it was dirtier than it seemed. The hotel staff transferred us to another room that was more equipped and cleaner. | 2 | null |
Not a 3-star hotel
The wallpaper was coming off not just one or two walls but every wall in the room. I was not able to take a photo of the brown water that came out of the tub faucet. As another review stated the curtain had tiny holes all through them. The windows of the hotel are all cloudy (usually the result of a window loosing it’s seal). The furnishing are tired and sagging.
The room was okay clean when we checked in, but I don’t think the room was cleaned again while we were there. On the second day of our stay, we left the hotel before 7 a.m. We returned to the hotel at 5:30 p.m. to shower and change for dinner. Our room had not been touched. The bed was still not made up nor did we have the bath refreshed with towels, etc. When we returned from dinner, the bed had been made up and we did have new towels, however, not a single trash can had been emptied (nor were they emptied during our stay).
This hotel was not a 3-star hotel. The hotel is at best a 2-2.5 star hotel, which I would NOT have booked. Hotwire was deceptive in the rating of this hotel. | 2 | null |
Terrace Suite: Amazing for Plane Spotting
Had an 11th floor, airport facing, terrace suite. What a delight, especially if you like plane spotting. After two months of flying it was a perfect way for my wife and I to end our epic mileage run in Asia. (RGN deal for you FlyerTalkers) If you don't like the noise of planes, don't ask for a view of the airport, it is loud and close to the take off runway.
Both my wife and I loved the terrace and access to the club lounge; whose offerings were not quite as good at the Sheraton Gateway, but were adequate enough. Too bad the lounge is closed on Weekends, not a great perk for Platinum members flying through here on Saturday or Sunday. Room was a bit warm and the A/C in the living room area was not teriffic, but the bedroom was well much better temperature. Overall, great place to stay on a quick layover. | 4 | null |
Dirty and a horrible location
Got in late at night and literally had to walk over human urine on the sidewalk to enter the building. The location is in a area that I would consider unsafe and over run by homeless. The front desk manger was very nice but that was the only plus. The lobby, elevator, hallways, and rooms are filthy! The sheets where covered with hair and stains. Overall there must be cleaner budget hotels in nicer locations to choose from. | 1 | null |
old hotel in need of repair
Great location at the top of Nob Hill in San Francisco, but the hotel is so old in need of repair, serious repair. We stayed on the 7th floor overlooking Grace Cathedral and the Fairmont Hotel and Mark Hopkins hotels. But the room was so old that the chrome was falling off the crome shink handles. The toilet was so small we barely fit on the seat and I only weigh 160 pounds. The walls are so thin that when the apartment next to us came in at 10 pm we would clearly hear every word they said as if they were in our room just having a conversation. I told the front desk and they knew of the problems and said the hotel had just been sold and the new owners would address these problems. The consierge was busy on the phone and would not very helpful and did not know where a restaruant was located and gave us the wrong directions. The restuarant on site was wonderful and had wonderful breakfast. Breakfast for 2 came to $38.00 before the tip. The parking is $ 45.00 per night before a tip to the door man. The beds were nice, room had a refrigerator but no coffee maker and no coffee in the room. You have to go downstairs and buy a coffee for $5.00. The real plus for the hotel is the spa and indoor pool. Wonderful, but you need reservations and not sure of the costs. I would not return to this hotel unless they update the hotel and make it consistent with the other great hotels in San Francisco. It is way overpriced for what you receive. Stay at the Fairmont and Mark Hopkins just down the street if you want the Nob Hill experience and are willing to pay for the experience. | 1 | null |
Duck
The only real drawback to this hotel is that it is SO close to the airport that the planes departing ad landing were unbelievably loud. Bed was fine, bathroom fine, breakfast nothing special but ok. If you don't mind the planes, I'd recommend the hotel. If you're noise sensitive, not a good idea. | 4 | null |
Discounted Conf. Rate double what everybody else paid
Rooms are painted dark grey, carpet is black and dark grey and minimal lighting. Bathroom is large with minimal counter space, and all floorspace which was strange. Room is tight with only one desk chair, no where to sit other than on the bed. Icemakers on multiple floors did not work. Room was overpriced ($250), and lobby wasnt anything to write home about. Staff was nice. Dont waste your time. | 2 | null |
Bitten by Bed Bug
I was bitten by a bed bug and reported to the staff in the front desk. The staff told me the manager would look into it and call me. However, I never received a reply from the manager nor an apology from the front desk. Don't stay there. | 1 | null |
Beware if you need to check out early
Disappointed in this facility! My sister and I had a five day reservation for Monday thru Friday. On Thursday night we both were sick thru the night due to something we ate Thursday night. We decided to check out the next day and go on home afraid we would not enjoy Friday. When we went to check out the woman at the front desk said we would still have to pay for Friday night since we had not given them 48 hrs. notice. We decided that since we had to pay the $196 we would just stay and lay around there and not allow them to resell the room. But believe me, we will NEVER stay there again. The location was OK, but I would recommend you stay at the Doubletree Suites on 7th at Times Square, an excellent location and wonderful friendly staff. | 2 | null |
Amazing staff. Iconic hotel.
We stayed at the Carlyle for a friends wedding in July, as the happy couple were also staying their.
Initially the hotel wasn't my first choice but having stayed there, it is now!
It's a very traditional hotel with the old world grandeur you expect from a 'Grand Dame'. We were staying in a Superior Room on the seventh floor. The room was very spacious with a walk-in wardrobe and the bed was a super King, so had loads of space! I read one review saying they had a problem with the aircon but it was absolutely fine when we were there on the back of the heat wave.
The hotel is perfectly located by Central Park, which means you can grab a cab to Soho and shop 'till you drop and then retire back at the hotel.
As luxurious as the hotel is, the staff really made the stay. From the housekeeper who has been working at the Carlyle for 25 years, to the gentlemen who operate the lifts who remembers who you are and will have a good chat and a joke with you. The concierge and bellman were also excellent and were very helpful.
The only gripe I would have is sometimes the lifts took a while BUT that is not uncommon for any hotel.
We will definitely be back to New York and we willbe staying at the Carlyle again. | 5 | null |
Expected More considering the price
My friends and I stayed here last weekend celebrating a 70th birthday milestone. First impressions are good because of the location right on the waterfront and unique Northwest Woods style of the lobby. Here are the reasons why I wouldn't recommend or go back: Parking and space is limited as this is on one of the piers at the waterfront. Valet parking is $36 plus tax. An absurd amount with few options given as alternative. Our City View side family room was spacious but lacking some of the amenities one expects for the room rate paid. For instance, only one set of ear plugs (needed because of the trains that run just across the street), only one bathrobe provided and a coffee maker that was near impossible to use with only non-dairy creamer offered. These seem like trivialities (even to me) but when considering the extremely expensive room rate I expect exceptional service combined with an abundance of 'like home' amenities! Because of the coffee maker fiasco we headed to the lobby where we hoped there would be complimentary coffee for patrons (this is Seattle - coffee capital after all) but there was nothing. The worst part of our experience was the 'college dorm' like atmosphere on our floor that evening. We returned to our room at midnight and there were several teenagers and people walking/running/chatting/partying in the hallway. Some guy was delivering pizza to the room across from ours which was apparently hosting a party. Since we were not going to get any sleep anytime soon we headed to the lobby bar. At 12:30 the bartenders were calling 'last call' despite a completely full bar of patrons. Basically for the price of a room (even the city-side ones) I was not impressed at all. Next time my friends and I will splurge on a room somewhere else. | 3 | null |
Excellent place to stay
Well appointed rooms - loved the kitchen facility. Large very comfortable bed. View of the Empire State Building from our room on an upper floor.
Extremely helpful, friendly and welcoming front desk staff.
Free breakfast great, although a little crowded in dining area - pick your time well to enjoy it.
Walking distance of many sites. Pro and con is being opposite the bus terminal. Subway station there as well.
Tues-Thurs evening free drinks and appetisers, unbelievable. We didn't need to eat the evening we enjoyed this.
Free laundry facility was a great asset.
Would unreservedly recommend based on our experience of staying there. | 5 | null |
decent hotel in a good location
This hotel is in a great location to visit the city. The hotel itself has small rooms and that could use a renovation. The windows are poor to isolate the exterior sounds and there is no central heating.
The room was quite clean and had a competitive price.
There are homeless people around but they are everywhere in this central area. This shouldn't be considered as a negative point for this hotel. If you want to avoid that you'd have to chose a different area, not just a different street. | 3 | null |
Form dictates function.
The foyer and common areas are great, but unfortunately the rooms, service and general
function of this hotel were a disappointment and failed to match the hype.
Pros.
Very stylish.
Great food.
Good location.
Fairly priced.
Cons.
Very thin walls - we could clearly hear our neighbors coughing and sneezing.
The 's-fold curtains' look great but they don't fully block out light so expect a dimmed rather than darkened room. We woke with the sun so I wouldn't recommend this hotel for those suffering jet-lag or wanting a late start.
Loud external air conditioner / heaters.
TV volume restricted so as not to disturb neighbors so don't expect to operate the aircon and watch TV at the same time.
A 'loft room' is actually a slighter larger room than a standard Chicago 5-star king.
Inconsistent service - both in the restaurant and when asking (twice) for repairs to the television.
Only 2 very small lifts for a 17 story hotel so expect to wait.
Overall, a great looking hotel, but the designers have allowed form to dictate function. And while we always prefer to stay in stylish boutique hotels rather than corporate hotels, we expect the basics to work first. For an Ian Schrager hotel, we expected more. | 3 | null |
The Computer Version is very misleading.
After exiting the highway and driving through the run down neighborhood this hotel is in, we had a bad feeling. When we pulled into the dw and saw a police car, that feeling grew worse. The police warned us against walking around at night. The front desk clerk came to the check in desk in a tee shirt. We stayed one night. When we weren't hearing sirens, we heard planes overhead. Too bad, three other Best Value Inns I've stayed in were quite pleasant. | 1 | null |
Stylish and Convenient!
My wife and I recently stayed at the new Tryp hotel on 35th st. near MSG. It was a great experience! The staff was very friendly and knowledgeable about the city. The rooms were very clean and stylish in decor (the shower is pretty awesome)! Actually stayed in a family room that had 2 flat screen TVs, bunk beds, and 2 large beds - we couldn't believe how big the room was. Great location as well - walking distance to Times Square, subway at the end of the block, bars and restaurants all around the area. Thanks to Massy, Jackie, and the rest of the staff for a great experience! Planning on a return trip with our daughter soon! | 5 | null |
trip
Staff very nice.
Hotel design was dated with outside corridors (haven't seen this in a while).
Bathroom update very nice.
BUT...The kitchen sink was the ONLY sink. A little wierd.
Overall the stay was fine but there is a nice Comfort Inn next door and a really nice Holiday Inn directly across from the airport. | 3 | null |
Would Definitely stay again!
The room was clean, and even though it was next to the busy road it was quiet in our hotel room. The staff were friendly and very helpful, often helping us find certain places etc. Also, very yummy waffles for breakfast:)
We had an awesome price for our room and it was super close to the transit centre so we were able to park at hotel, walk to Transit, and bus it into Seattle down town. The only downside was that we were in a smoke free room but the bathroom still smelled of old cigarettes. | 4 | null |
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