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1 King instead of 2 Queens for 3 persons !!
The positive first:
Rooms and Lobby are nicely decorated in a modern style and the hotel is conveniently located so that most attractions of Boston can easily be reached even by foot.
The negative:
1. Act: We (parents + tall 14 y son) had booked a room with 2 Queen beds. Upon arrival we were told that there are only rooms with 1 King bed available. After some debate we were upgraded to a suite with sofa. However, this sofa was shorter than our son and made a rather uncomfortable night. At least we were given a price reduction.
2. Act: For the second night we could change into a Queen. When leaving the hotel in the morning we made arrangements that the baggage would be transferred into the new room. When arriving back at 5pm no baggage was in the new room and it took 2 hours and 3 phone calls for the bags to finally arrive so that we could finally go for dinner.
3. Act: We needed another Hotel night in Boston few days later and since the rooms and location were convenient, we asked at the second day for another room. We were offered the same Queen type room now at 2x the price!!! (ca five hundred before tax) The reason given was, that there was a conference in Boston and they would be well booked. Well, we instead checked in at the nearby Hyatt Regency at ca the same price as the original price of the revere..
Note: When we were checking in, at the same time a french family of 4 was also tried to be given 1 King bed room for all of them and the next day the list of room changes had ca 10 entries. Seems to happen pretty often.
| 2 | null |
A Dissapointment!!!
I like staying at Travelodge. Unfortunately, this property I cannot add to that list. I called the property to make a reservation. They told me the price, which for downtown Philadelphia, wasn't too bad. They then told me that for cash paying customers, they had to pay them $50 cash for a deposit. For people travelling on a budget is STUPID!!! Local calls are free. I talked to the manager explaining that I was there for Medical reasons with a local hospital. He told me that he would by-pass the deposit. When I got there the front desk clerk said she knew nothing about it. I then talked to the manager, who I previously talked on the phone with, and told me he knew nothing about what he said earlier when we talked on the phone!! To make matters worse, the next morning I had to go up to pay for another night, and they refused to letme stay another night. I have since sent a letter to Travelodge corp office. The rooms there are nice, but with the attitudes there of their management and staff, it wouyld be better for you to spend your money on a hotel that appreciates your business. AVOID staying here!!!!!!
| 2 | null |
nothing works
The elevator was damaged, I have a reservation for non smoking and I stay in smoking since they use my room...nastiest odor.....dirtiest towells they supouse to be white . Breakfast included but they just don't have enough for all the guest ..the clerk was very pollite but he cannot fix everithing by itself since he was alone an his manager didn't answer the phone.....shame on him
| 1 | null |
Great location doesn't outweigh lax security and brown water
Location is great. Front desk staff are definitely more pleasant than last stay. Room was relatively clean, but very warm. Security is basically non-existent. No one checked room keys and you don't need one to get into an elevator or to a floor. Shower had brown water on morning of second day. Apparently some type of plumbing issue that had been resolved, but a note would have been good. Next time I need to be in this part of city, I'll stay somewhere else.
| 2 | null |
Like all others, but also concerned with the cleaning...
I won't repeat what many others have already said: position is very good, rooms are average / tired.
But unlike the others, I didn't experience 'clean rooms': there was a cigarette filter on the a/c unit, left there for don't know how long. Also, when i switched on the heating, a terrible noise came out, so i had a first sleepless night.
I informed the reception the following morning, who reassured me they would send a technician, and then i had a second sleepless night... After which it was time to leave so i didn't bother making it a big deal.
I too was attracted by the price and by the location. If you are, keep one point in mind: transport in NY is very easy, so as long as you are in the vicinity of a station, you can get where you like easily you don't need to compromise on your sleep quality.
I wouldn't recommend it.
g
| 2 | null |
Good but too expensive
We've just came back ftom ny. Rooms are quite comfortable and clean but need a renewal ( at least the bathroom). Wifi is not free (5 dollars per hour) and at the reception / lobby there' s a bit of mess due to restructuring works. The aisles are old and 'sad'. It's near time square not at time square.
| 3 | null |
Perfect location !
We spent 4 nights at this hotel the 3rd week of June. We drove from New England and it was easy to get to. The hotel parking was convenient and reasonable. We were able to walk to just about everything we wanted to see. When we needed to go farther the subway was a block away. The hotel staff was pleasant . Larry, the concierge was very helpful choosing restaurants and things to do. Our room was spacious by NY standards and the bed very comfortable. The room was clean which is very important to us. All in all a great experience. We will go back there on our next trip to the Big Apple.
| 5 | null |
Needs a facelift in many ways
This hotel's best days (or years) are way behind it.
I travel for both business and pleasure a bunch each year. I probably spend 75-100 nights a year in hotels. In my opinion, this was one of the worst hotel experiences I have had in several years.
The rooms are filthy and severely outdated. The carpet is coming up all over the room. The curtains are heavy, dank, musty and filthy. The housekeeping was basic at best. The towels in the bathroom are barely larger than hand towels and are wafer thin - as are the walls. A upgrade/refresh would be nice. The lobby has been refreshed, now it is time to tackle the rooms.The hotel is in a great location between downtown and West Hollywood, so why not?
The staff were, for the most part, pleasant. The valet guys are a bit pushy but they probably earn most of their income on tips, wait, then maybe they could be less pushy and nicer? Oh yeah, the "Hollywood sign" view is not exactly that. It is a view of a high-rise apartment and if you look closely, off in the distance you can see the sign. Don't spend the extra $10-15 a night for this like I foolishly did.
Unfortunately, I would not recommend this hotel to anyone.
| 1 | null |
not up to snuff
I picked this Holiday Inn Express because we were traveling south on I-95 and I wanted to get beyond Jacksonville, so that we didn't have to drive around the city in morning traffic. When we arrived the desk staff was pleasant enough, but the interior tile hall was dirty, the elevator floor was dirty, and the hallway upstairs was unvacuumed. The room and bath were very average for HI, it was a weekday, and it seemed as though there were a lot of tradesmen who must be working on something nearby using the hotel. IN the mo9rning there was a maid mopping hte floors and the elevator with some sort of amonia solution that was so strong you had to hold your breath in the elevator for the ride down. The floors were still not clean after she was finished! The hotel laundry (in house) on the forst floor has dryer vents that empty out onto the sidewalk at the side entrance and there were gobs of lint stuck in the vents and all over the sidewalk. Breakfast was the usual HI fare, okay. I was just really non-plussed by the whole aura of the place. There are several other chain hotels at this exit, and I would chose on of them next time even though I am a HI Priority Club member.
| 2 | null |
Don't bank on it
My husband I used our free Marriott certificate to stay at this hotel for Saturday night and overall found it not be a hotel we would return to this hotel again. Let's break it down:
Plus: We did arrive early on Saturday and were able to check in early (before noon).
Minus: Staff at check in were kinda snotting and used a unfriendly tone.
Minus: Parking is $33
Plus: Cab ride from the airport with tip is only $15
Plus: Can walk to the gaslamp, Horton Plaza, the transit lines and Amtrak, and even the Seaport Village
Minus: Loud hotel room; lots of street noise; lots of noise from the evalator and hallways
Minus: Breakfast was AWFUL. We both had a the buffet - cold food and never were offered a refill on coffee until my husband went and help himself. (It was not busy). I will walk to Subway instead of ever eating there again.
Minus: The room was boring and rough condition. We had a king bed, one chair and office chair. The chair needed replacing.
Plus: Comfortable bed
I had stayed here once before and do find it to be in a good location; but will avoid this hotel in the future. I won't even waste my free night on it!
| 2 | null |
Wedding Ceremony/Reception - 7th Floor Suite/Room
We recently celebrated our wedding at the Crowne Plaza Hotel. The Catering Manager DeAnna was amazing and on top of everything. She kept in constant contact with me during the planning and preparation stages. She had answers for my questions before I even asked them. She meet with me on short notice a number of times and was always quick to return calls. On the day of rehearsal and the day of the wedding, she was there to make sure everything stayed on our required time line. She went out of her way to make sure all my guests were happy and taken care of. The Banquet Manager Josue was amazing in making sure that everything was set out properly. The food was beyond amazing. There was plenty for all of our guests with a good variety for them to choose from as well.
The lobby staff, check-in staff, concierge and other staff were attentive and friendly. Our concierge Roy was on top of things when my bridesmaids and I arrived and when my husband and I left the honeymoon suite the next morning. I've never felt more welcome at a hotel. Our room was beyond amazing. Very clean. The bed was a little firm for my taste but was still amazing.
All in all the staff and how they treated us made our event and our stay their amazing. I've never felt so well treated at an event/stay with a hotel.
| 5 | null |
Hotel staff opened my luggage and robbed me
I arrived at the hotel during the morning. As it was early they could not assign me my room. As I had some meetings, they offered to keep my luggage at the hotel until my return. I was really happy for this service, but a little suprised as they didn't give me any ticket to claim may luggage back (I asked, they said it was normal not to give a ticket for it). At my return, on late afternoon, they did my check in, and gave me my suitcase. As soon as I entered my room, I realised that the lock of the suitcase was missing! I immediatly opened it and realized that all things inside were moved, and that an evelope in which I had some cash money was at the top of everything and opened. Well...the money was not there anymore.
What surprised me the most, was the hotel reaction when I told the manager about what happened. I asked for them to check the security cameras...and their reply was that they had to wait for some sort of authorization, and that it would take at least 10 days!! after that, they made me fill a report about the accident (in the form, they don't even ask for an email address...guess they already know that they will not assume any responsability). They made me call the police, who gave me a report number and nothing else. Told me they will contact me about the accident...but, after 15 days, no contact from them at all.
I am really disappointed about the procedures of the Holiday Inns, about the way they seem to be trained not to assume any responsability! I work in tourism in Colombia, and if something like this would happen to a hotel here, they would immediatly to everything possible to investigate and would assume responsability immediatly.
If they have staff that is able to open a guest luggage, knowing the hotel will not even check the security cameras and will not assume any responsability...well, I assume these things will happen again and again
| 1 | null |
Very good value with free parking and in room fridge and microwave
We chose this hotel based on the free parking and TA reviews. We were driving from Ontario Canada and have an SUV and the free parking was great. The hotel was very easy to drive to from the Lincoln Tunnel. We arrived and checked in paying cash as I don't have a credit card. This was no problem. We checked in at 2pm and our room was ready. The room was clean and a good size. Had a fridge and microwave and flat screen TV. 2 double beds. Bathroom was very small but adequate. Beds were comfortable. Our room number was 362.
I didn't like that you had to pay for internet at 5.95/day and that was for each device. And you couldn't pay for the whole stay, you had to go to the front desk every 24 hours to renew the password and pay for the next 24 hours. We didn't bother.
The location was good in Hell's Kitchen area. We were facing the street and there is a nightclub across the street. If you're a light sleeper, you should ask for something facing the pool side. We could hear the noisy neighbour girls next door. And I mean almost every word. Walls are thin I guess.
The pool area was nice but we didn't get a chance to take advantage of this as we were only in Manhattan for 4 days.
All in all, if you were driving I would recommend this hotel to you but if you're looking for something a little more than adequate there are a lot of choices in this price range.
| 4 | null |
Delightful building, attentive service
Third time at Hotel Burnham. It's become a bit of a birthday tradition to go there. Rooms are beautiful. Location is perfect for seeing plays, etc. Staff always attentive. Valet parking ($50/night ~ unlimited in and out) was a bit rough. Service great. Will go back there again next year! Only complaint is that the bathroom is a bit out-dated.
| 5 | null |
The Roosevelt Hotel has a fun rooftop bar and view!
The hotel has a classic lobby and decor. The staff members are friendly and helpful. We stayed in a basic room. It was small, but clean and neat. The bar just off the lobby is a fun and vibrant spot after 10pm. The rooftop bar is an indoor/outdoor area with a view of the city. Drinks are around $14 per drink. But that's the average around town for liquor and wine. It was easy to catch a cab from the front of the hotel. The hotel is in the middle of all the major attractions. Central Park, Grand Central Station, Time's Square, Top of The Rock and The Empire State Building. An easy walk to all of these sites.
| 3 | null |
Insanely bad service!
We stayed at this hotel looking for a relaxing place....got the complete opposite....1).there is no refrigerator for your things...just a weight sensitive refrigerator you cant touch without getting charged. 2)I had a room for 2 people and each of us drove and the valet would not let me park both cars without a charge and asked me to park in the casino and walk the bridge over when my agreement had stated valet was free. 3) We were going to go to the casino and had taken the bridge from the hotel to get there...at security we had been hand picked to have IDs swiped when many others before us had just had theirs looked at or not even looked at all. my 32 year old friend's ID was damaged unknowingly on the magnetic strip and did not take in the machine and they man denied us entrance to the casino. then when presented with other ID he told my friend no because he was holding up the line. 4) we had tried to get late check out and were told it was not possible until ihad asked on the 5th try at the front desk personally. 5) We wanted to get some things out of our car and were told there was 'no in and out privileges' because the 'big wigs' were in the main entrance. 6) 2 men in suits decided to confront an upset gambler who lost $1000s right in front our room and try and offer him credit for a night but gave us a dirty look and ignored us when we asked them to move somewhere else with this transaction. 7) as we were leaving the hotel my friend had realized he left his work shoes in the room right in front of the sink and called lost and found....left a message and no return call. then he had called again and talked to the manager saying he was going to come back for the shoes and they told him not to come and he would get a call back. finding this unacceptable we went to the hotel to get his shoes back. At the front desk my friend was told he needed to get me because my name was on the room. as i had left the car in the valet area, the valet was yelling at me for leaving my car all the way in a non obstructive area and when i told him i was resolving a quick lost and found issue he told me to park somewhere else. The lady at the front desk then said the shoes were not in the room or in lost in found and she insulted us saying we had them in our luggage after my friend spent and hour searching the car and clearly need these shoes (only having sandals now) for work later that evening. when filling out paper work for lost and found the front desk lady also said if the shoes were found 'we might not be able to release them over the mail for security reasons with out ID at the front desk' even though we live 5 hours away and they are just shoes which were described exactly and the room was noted. This was the most stressful stay we have ever had and upsetting because there was extra time between work for us and we had picked this hotel to relax and enjoy for once instead of a 2-3 star hotel and we were treated worse and left scarred from the visit. my friend is still missing his shoes and we have called every day for 3 days now about these issues and not one person has called us back!
| 1 | null |
Dark, awful tin room box hotel!
Honestly as soon I walked into this place I regretted booking this hotel! Was super dark no light anywhere. It just gave it bad energy. I knew the rooms would be small but 'NY small' is an understatement for this hotel. The walls and door were paper thin. I could here the person in the next room cough and when they showered in the am it sounded like the shower was by our bed. Their 'roof deck bar' is more of a common room with small windows and some fairy lights. I've stayed in a lot of the Thompson group hotel and I've always loved them so this place was a huge disappointment!
| 1 | null |
Best Window Boxes!
We were travelling with two 15 year old boys, so we reserved a spacious Mediterranean Suite with a door between the rooms and 2 TV sets. The boys don't like "sharing a bed," so they took turns sleeping on the sofa bed or in the wide window box. The box had a comfortable cushion and the staff made it up like a royal bed with lush pillows and blankets. They could not sleep for sitting in the box watching the river! We always get a gold fish to keep us company-the boys named him Pablo. The concierge, Rich, was right on referring us to Hot Tix for day of show theater tickets and great restaurants that appealed to teenagers. The 5 o'clock wine tasting was fun, complete with hot cider for the boys. Everyone was so fantastic and sincere in their desire to help us. We were only two blocks from the State Street Macy's, so we were able to hit the Black Friday sales with no problem (and no crowds at 9 am).
| 5 | null |
Nice hotel just outside Austin
My husband and I recently spent a weekend at the Embassy Suites Arboretum in Austin, Texas, having found no hotel availability in the downtown area. We found it to be a pleasant launch point for fun in the city. Our room was quiet, comfortable, and spacious, and the staff was helpful with driving directions. There were many options at the cooked-to-order breakfast. The hotel seems to be very popular with families. It is a 15-minute drive to the intersection of 6th and Congress, the epicenter of the Austin entertainment scene, so make sure you have a designated driver if you're planning to hit the bars and clubs. If I were returning to Austin, I would try to stay downtown, but if you don't mind the drive, the Embassy Suites Arboretum is a fine choice.
| 4 | null |
Very unorganized and maybe not honest...
Called several times, had friends staying over there. Besides not waiting for us to finish the sentence it took us more then 5 min to be answered by someone. Once we went there to leave a bag to our friends, first they sent us to the security entrance ( by the way it looks it was supposed to be employees only) them the security bring us back to the hotel, call the attention of the employee that send us there and make us wait more to leave the little bag. Inside the bag we had an perfume, an album and a little metro pass, at the metro-pass we had two trips and a note attached to that. The bag got to my friends, the note got to them too, but the metro card never did! or they lost it -which is unacceptable or they stole it, which is much worse. Well, the room seamed nice and clean, the hotel is a total mess and the staff is really busy and not well trained.
| 1 | null |
Great place to stay!
Stayed here for a conference and loved it! The staff was very helpful, place was clean and well decorated. The only problem was I forgot some items and there is no gift shop, had to walk several blocks to CVS.
| 5 | null |
Excellent stay
We stayed for 5 nights at the hotel an found it very good. The location was perfect, the staff serviceminded and helped us with the thing we needed help with. The room on 16:th floor was good size and quiet with a very comfortable bed.
The only thing that we found was not good was the price for breakfast $81 for two, way to expensive, so be warned, eat breakfast outside the hotel.
| 4 | null |
Good things but starting to get worried.
Stayed on the fourth floor corner suite with our dog and didn't have any real problems, but the overall quality of the hotel has gone down hill since I was there about a year ago. The valet parking is a little hard to get to, it is in the alley way off the side of the hotel, but I only had to do one lap around the block to figure it out. Check-in went smoothly and the front desk was very professional and friendly. The hallways looked very clean and did not have any odors. When we walked into the room though I got a little concerned as there were quite a few stains on the carpet. The room did not smell like animal so I guess they were cleaned as well as they could be. The living room was huge and there was a working thermostat, the windows did open, a mini fridge, a microwave, a coffee pot and a flat screen TV. The bathroom was small, but then, I'd rather have a big room. The bedroom had a working thermostat and a huge, comfy bed; not one of those hard, horrid hotel beds. There is sign of wear throughout the rooms. The curtains were worn at the edges, there were dings on the counter in the bathroom and the kitchen, but overall, a great deal for the value. It is in the heart of everything, the staff can get you to where you want to go with no issues. I am disappointed there was no bar, restaurant or room service. Breakfast was included and left a lot to be desired, very tasteless overall, but the coffee was great. The hotel has separated from their parent chain, so some of the frills are no longer there, like the bathrobes, and special packages, but hopefully things will improve from here. FYI, we did not stay with any kids, but the staff was great to the dog and very engaging with all the children there. The only things that could have been looked at negatively is the fact they seemed to be having trouble with the cable and they only had one corkscrew in the hotel, but they did offer to open as many bottles of wine as I wanted, so that issue was solved.
| 3 | null |
It depends...
I chose this hotel because of it's location and price (and reviews.) The room was clean and had a very comfortable bed. It had a small kitchenette, table, couch, flat screen TV. So, I was very happy with the room. Also, the free breakfast was good.
However, whether or not to stay here depends on whether you require/desire quiet. I'm a light sleeper and it turns out that the hotel is very noisy. Not only were the other guests noisy (allowing their children to run the halls, even playing tag at one point!), but there was considerable noise from the plumbing.
The staff was great and even tried to help with the noisy guests, but I'm not sure I would stay here again.
| 3 | null |
Nice property
This is a newly renovated hotel that has a well led staff. Every staff member is attentive and friendly. The surrounding area is not very nice, the hotel is like an oasis in the desert. I would certainly stay here again.
| 4 | null |
Old American Luxury
The Chicago Hilton sits on South Michigan Avenue, at the Southern end of The Loop, which means that it's really convenient for the parks, museum campus and Soldier Field, but a bit of a hike up to the Magnificent Mile and restaurant quarter. All the same, the location is really pretty by comparison to some of the more central hotels in Chicago.
As soon as you enter the Hilton you can't help but be wowed by the sheer scale and grandeur of the building. We visited at Christmastime and the Christmas tree in the main lobby really was the most magnificent sight. The hotel even had a gingerbread house in the lift area - made from real gingerbread.
The ceilings are high and the chandeliers sparkle and it gives the Hilton the feeling of being one of the prettiest hotels in the city. Check-in was efficient and staff were pleasant and helpful at every encounter.
I can't say that the view from our room was the nicest. We were 19 floors up in an alcove with a view of the Blackstone Hotel next door, which made the room a bit on the dark side. But the room was still very nice. The bed was delicious. You felt that you could just melt into it, it was so marshmallow soft and cosy. The TV was big and the interactive computer guide to the city was a really nice touch. The added bonus being able to complete airline check-in from the comfort of the room showed that they'd really tried to think of everything.
The bathrooom, unfortunately, really let the room down. It was dated, the bath wasn't deep enough to boil a potato, the taps dripped and the toilet leaked a little each time it was flushed. The bath wasn't dirty, but did look like it was showing lots of signs of age. That said, the shower was powerful and hot, which was its one redeeming feature. The only other niggle with the room was the lack of any noise reduction from the glazing. Even on the 19th floor you could hear absolutely everything from street level as though it was right outside of your window, and as the taxi drivers will honk their horns at anything moving or still at any time of the day or night a lie-in is pretty much out of the question.
The facilities at the hotel are plentiful - it's virtually its own resort. The pub, Kitty O'Shea gets quite busy, especially when the Bears are in town. We didn't eat there but word is that it's quite pricy and the menu was sparse. The little cafe, Snax, was quite reasonable. It was effectively an expanded Starbucks, but had a good range of breakfast, lunch and snack items at decent prices. The hotel also boasts its own steakhouse and grill, and a gift shop. I didn't use the fitness suite but a quick peek through the doors showed it to be a good solid facility.
Overall, The Hilton is a good hotel. I'd stay here again in a flash, if only for the kudos of walking through those doors to see that huge Christmas tree!
| 4 | null |
Bad from the very begining, but would probably stay again
I got delayed coming in on my flight so I didn't make it to San Francisco until 1 am where my friend picked me up from the airport. Since we didn't know if I was going to make it in we hadn't reserved anything. There were no rooms to be found, fully booked.
We finally found one at the Edwardian but couldn't find the location because there was no sign up. We called the night person many times trying to find the location. Once there we paid$130 but it did say we could have a late checkout since we got in so late. We ran up to the room before getting the rest of our luggage from the car. Find the toilet didn't flush and was full from the last occupants was a little shock. We told the desk clerk of our problem and he went up to fix it while we got our bags. You do have to park in public parking a block down the street. When we got back he said he couldn't fix the toilet, we asked if we could just fill a garbage bucket with water to dump in the tank so we could flush each time. (Remember it was 2am by this point so I just wanted sleep). So we went up and then found there was no running cold water, which I am sure he should've noticed when he went up. Hence, the reason the toilet didn't flush. Well the bed was clean and comfy, but we were woke up to the windows almost be rattled off the hinges by a garbage truck at 5 am. We called down and told them we had no cold water and about the toilet. The maintenance man got both fixed in 5 mins. The manager downstairs was very apologetic and said the plumber had been there the day before working and didn't hook everything back up . The sign that was missing out front was being installed while we were leaving. And the entire 4th floor was under renovations which did explain the problems. Would I try this again, yes I would if I could get a better deal than other hotels around us.
| 2 | null |
"I have good news and bad news..."
There's much to say about this hotel. We were looking for affordable accomodations, close to my daughter who lives in the Savin Hills area. Well, for Boston, $145/night seems to be affordable. That would be quite the luxury hotel in Columbus, Ohio, but ok. The hotel was nothing more than average.
We were promised a ride from the airport to the hotel and the shuttle arrived at the hotel within 15 minutes of making the phone call. The driver was very nice and shared lots of information with us. The hotel also promised shuttle service to and from the JFK train stop and they were always on time.(Don't tip them, more on that later!) So this service in itself made the stay worth it. However, they advertise that this is a "FREE" service. If you read the fineprint when you check in, you are actually paying over $5/day for this "FREE" service. It's definately worth it, we used it many times, but don't tell me it's free and then charge me for it. I started tipping the drivers but decided I'd be broke if I did that everytime we were picked up and dropped off. I did, however, tip the driver that transported us to and from the airport. The shuttle service was very dependable and one of the best things about this hotel.
As far as the hotel itself, it is old and I agree with other reviews that this was probably a hotel with outdoor entrances to the hotel rooms and they have enclosed it. That being said, request a room on the interior. We were on the outside with only a narrow hallway and a thin windowed wall seperating us from the parking lot, right by the door that goes to the lot. Lots of door banging in the early hours (train workers and bus drivers stay at the hotel and they must get an early start.) Each room has an air conditioner that is built into the wall. The good news was, it was noisy enough to drown out the outside noise, including an AC three doors down that rattled all night long! I did discover (on our last night) that the AC is motion activated! When we entered our room after a day of exploring the city, the temperature would be 76. We turned it down and it stayed down until we went to bed. When there was no movement in the room, the temp crept back up to 76. Every time I would start to get up to turn down the temp, the AC would start. Weird. I finally figured out that I could just raise my arm and activate it. Stupid weird! Housekeeping did a good job of cleaning the room everyday.
The hotel has a small pool. We did not use it but looked at it. It looked clean and several people used it. There was a lifeguard on duty. I'm not sure the guard was always awake, but there was a body in the chair.
The FREE breakfast was average, with make-it-yourself waffles, cold cereal, eggs, pasteries, fruit, yogert, coffee, juice, etc. The space was small and often crowded. But then again, some people used the space to read books, maps, or entertain their children.
There's a bowling alley right next door with snack type food (pizza, nachos, etc.) and they make their own beer! The bowling is expensive, however, everyone gets a free pair of "Boston Bowl" socks! The restaurant next to the hotel was also very nice.
All in all, I thought the hotel was expensive for being an older hotel but Boston hotels seem to be pretty expensive. The transportation offered was excellent. The room was clean, which means a lot! My suggestion would be to compare this hotel to the Comfort Inn, which is probably owned by Ramada (they shared the shuttle) and right down the street (within walking distance). It looked a little nicer, at least from the outside, with interior entrances and a restaurant onsite.
| 3 | null |
Met our expectations
The Prescott is ideally located and guest parking on arrival out front is spacious and is ideal. However, would advise parking is more than half price around the corner under Union Square where $1 per hour casual parking is available and cheap long term up to 10 days.
Valet parking for short term is ok but quite expensive.
The hotel offers a guest complimentary wine between 5 and 6pm which makes a welcome wind down at the end of a day or trip.
Rooms a very clean, quite and well fitted out.
There are a number of restaurant nearby offering everything from, Thai, Italian, Mexican and quick take away foods. In house dining is competively priced also.
Would recommend the "Hop on and Off buses" which start at Union Square as a good cheap way to see town. Don't miss out on a cable car ride also. Best location to take a ride is from the Pier end for $6 one way back to Union Square - fantastic.
Overall 10/10 just watch parking if staying long term.
| 1 | null |
Can't Believe it is a Starwood
Great location, helpful staff, but can't believe it is a Starwood. Is the hotel about to be upgraded?
Rooms were old. A/C did not work. I had them change my room three time. Maintenance guy hit the A/C with a wrench. I finally switch hotels to ALoft at 10pm at night.
| 1 | null |
Wow, unexpected.
I'm a flight attendant so have certain expectations, good and bad about the hotels in which I stay for work and pleasure. This hotel was chosen at the last minute, and was a bit expensive for me, but given the last minute nature, it wasn't outrageously priced. The staff was very nice and explained how to get to where I needed to go. The hotel van ran often enough to drop me. The room was in exceptional condition, clean, no dings/dents/scratches, nice toiletries, nice amenities.
The hotel is not in a very nice or pretty area, but for a quick overnight stay, or a couple of days in the airport area for meetings, I would easily, happily stay here again. (We were departing the next evening for a cruise from Boston's CruisePort)
| 5 | null |
Long Term Visitor
I was in San Antonio for 3 months for business and stayed at the Crowne Plaza the entire time. It was a very enjoyable stay because of the great people at the hotel. Rene, Ashley, Stephanie and Sandra always made me feel welcomed at breakfast and Adan, Greg and Amanda were great to hang out with at the bar at night. The food is excellent and well priced. The house keeping staff kept my room, and the whole hotel, looking clean and great. The only room for improvement is the elevators, which need to be updated or replaced. One of the four has not been in operation for weeks. When large groups are staying at the hotel, the elevator wait is painful.
| 5 | null |
Very Disappointing!
My husband and I spent last night at the Camino Real and have to say we were very disappointed and upset for wasting our money. The hotel itself is beautiful, lobby area, bar worth checking out. The rooms however are a different story. The decor is very dated and minimalist. The white curtains only accentuate how boring the whole decor is. It must also be the only hotel I have been in the last 5 years that doesn't have a flat screen! The thermostat must be from the 70s and it was coming off the wall. The plumbing was ancient. The bathroom door was broken on the bottom. The only redeeming quality is that both the room and the bathroom were quite spacious. After having to spend the night at this old ruin of a room, at the "bargain" price of $85 a night, the slap in the face came at checkout when we were charged $6 for parking. Apparently being guests at the Camino Real extends you no more courtesies than any other person who just wants to park there. I asked the front desk clerk when was the last time the rooms were renovated and he said the 80s. It's a real shame because it's a beautiful historical building that should be treated with more respect. Bottom line, we will NOT be going back any time soon, unless some serious renovations take place.
| 2 | null |
Nice hotel but customer service is severely lacking
The hotel itself is nice enough. The rooms are clean but very small. I'm not sure why the hotel offers rollaway beds. Many of the people in our group had to cancel their requested rollaway bed because there simply wasn't enough room for one. There was barely anywhere to stand, let alone put another bed. That was very disappointing. Also, the hotel really needs to improve their accounting practices. They way overcharged our room. We were quoted $289/night when we booked. They charged us $482/night. When we pointed this out upon check out they said they would fix it and refund the difference to each of our cards. Instead they charged us each an additional $482! I have called the hotel twice after checking my credit card statement and nobody ever called me back. The other girls in my room experienced the same thing. Repeated phone calls and emails and not a single reply. Their customer service practices are terrible. They charge $20/night for wifi in the rooms. You'd think that after paying so much for a room that would be included. Also, $2 per bag to store them after check out? That's ridiculous! I have stayed at many hotels and have never paid them to store my bag. I definitely would never go back, nor would I recommend it.
| 3 | null |
Good Hotel--Good Price
I stay here when i travel to austin probably 8 to 10 times in the past year.All my stays have been at the price of about 46 to 48 dollar range.These have been one night stays.They are very consistent withe the service and cleanliness of the hotel.Rooms have large flat screen tv's, rooms have fridge,microwave,iron and boards and towels are nice and clean. Beds are nice and comfortable whether it is king or double.Sometimes my 14 year travels with me and he enjoys the tv plus the wifi connection. They also have computers availble in the lobby.Breakfast is basic with cereals,juices, and coffee. If you need anything ask the staff and im sure they will try their best to help you. This is an older property but they really keep it up very well.
| 5 | null |
Nice Hotel, Great Location, Don't count on Service
Fire alarm went off for 15 minutes this morning. No announcement, explanation or apologies from the staff. Then coming back to the room tonight after being away from 8:30am to 8:30pm, the room had not been cleaned. Front desk could only ask me if I had the privacy card on the door (I did not) and then shrug. Oh but the front desk clerk did offer me the option to leave a message for the head of housekeeping who had already gone for the day. There is BTW always only one person at front desk, so you can find yourself lining up to get even the simplest things done, like getting a demagnetized card reprogrammed.
| 3 | null |
stay some other place this place is awefull
i visited boston for a weekend and chose this hotel for the location to back bay. it was my first and last stay at this hotel. to start the staff at check in and check out were very rude and unfriendly at all. this hotel is very old and the rooms are very dated and not up to date. the bathtubs are very hard to get in and out of . i find that the bath tubs could be dangerous when wet. the bathrooms are very dated with paint rubbing off the walls. the hotel is also full of school groups of high school kids which had rooms near me and the walls are so think you can hear everyone on both sides of you all night. i have stayed in many hotels in boston which ive enjoyed and this hotel i never want to stay in again. but my biggest problem is the bathrooms and the very rude staff.
| 1 | null |
Stay prior to Flight
Used Hilton Honors points for a nights stay prior to an early flight. Very quick and easy drive to the airport ( 10 Minutes ) Located right of the highway with multiple places to eat within a few minutes ( you can even walk ) - Nice pool and facilites - Very nice room ( No fridge ) staff are very nice and efficient and a very nice hotel.
| 5 | null |
A great resort with plenty to offer!
A beautiful resort, tucked away in the hills of San Antonio! Just a 20 min drive to Riverwalk, it is tucked away and has amazing views, especially sunset views. Didn't get to golf, but course looked amazing. I would highly recommend this place, the staff was so eager to help and extremely nice. Couldn't have been a better weekend getaway.
| 5 | null |
Disgusting dirty place should be shut down
We stayed there in May 2012 with a couple of our friends. The 2 rooms were booked and paid for 3 month before. Our room was 118 and it was filthy. When we arrived the room stank of smoking despite us asking for a non smoking room. The microwave still had food from the previous occupant inside. The blanket on the bed smelled worse than my dog's blanket. There was a soft chair in the room which looked so bad it was not touched by me or my husband. The wash basin was made out of some kind of plastic, which was peeling off in a big area near the plug hole, and there was no plug to contain the water in the basin. The WHITE TOWELS looked as if they had been used to clean the floor. The light fittings above the wash basin were all rusty and should have been thrown away. We called the manager to our room and complained. I told him that the room was filthy and that I wanted another room. He agreed with me and said he was going to get it cleaned up for us as he was not able to give us another room until the next day. He fetched an aerosol to spray the room and wiped the microwave with a dirty rag, this was the so called clean up. We had booked 3 nights there and as we paid in advance we could not get our money back unfortunately. I would like to warn other people not to go there and experience what we did.
| 1 | null |
Stunning-bad management
They are still bragging about their many-years-old renovation! The public areas are tired, threadbare and unbelievably uncomfortable. The furniture and decor in the rooms is remarkably uncomfortable, and the style is something straight out of a decorator's=rejects book. But what really generated this cranky don't-even-think-about-making-a-reservation-here review was our recent treatment on several recent stays. We are Starwood Platinum members and, in fact, stay in SPG properties well over 100 nights/year. But on this last trip, we were forced to move rooms part way into our week stay, downgraded to a horrible room, treated like scum by the front desk on multiple occasions, ignored and then argued with by "Engineering" when they could or would not repair our non-functioning AC, and generally treated like 3rd-class customers while they made room for the Starwood convention (themselves!) attendees at our expense. We are going to have to rethink our long term loyalty to SPG and especially to this hotel!
| 1 | null |
Won't get a good night's sleep here
Absolutely aweful. Stayed two weeks in two different rooms and was woken up every 30 minutes starting at 3 in the morning by the banging of the in-room A/C. Several colleagues who stayed at the hotel during the same time had the experience. By far the worst hotel I've ever stayed at. I heard of better experiences at the Palmer House, try there.
| 1 | null |
NOT a Marriott quality
We stayed here recently as we were attending a wedding and this was the hotel of choice for the event. We are Marriott Rewards members and do stay at Marriotts all over the country. We will NEVER stay at this one again. From the moment we checked in to the moment we left, we never encountered a friendly staff member with the exception of the bartender. The front desk personnel needs either MUCH better training at customer service or be replaced. Frankly, I think replacement would be the better choice. I've never had such a lackluster welcome and each time we passed the front desk the young women were standing together talking with their backs to the lobby and never greeted us (or any other guest)! The rooms were average quality. However, the window tinting was done either by poorly craftsmen or with poor materials or both. It gave the hotel a very cheap impression and caused us to wonder about the rest of the property.
| 2 | null |
Warm and friendly
A great stay at this hotel at the start of a month long trip to USA. Very large comfortable room and good facilities. We loved the Wine and Olive nibbles between 5 and 6 pm each day - just right at the end of a full day of sightseeing.Not so keen on the 8pm start for Saturday breakfast which for us was a Buffet - a bit of a scramble and marginalised seating.
| 4 | null |
Nice place while working
Stayed here because it was close to work. I like the decor and the check in process was a breeze. They even gave me a cupcake. The room is modern and there is a organic grocery store on the corner with a great salad bar. I was disappointed in the internet it seemed weak at night but I have found this as common in many hotels I've stayed at that host a number of business people using wifi at night. I forgot the internet code and the woman that answered the phone at the front desk sounded annoyed. I found the room very comfortable and the modern updates relaxing.
| 3 | null |
Shouls be better
I was torn between the good location, beautiful hotel ,and great staff to the many flaws I shouldn't be experiencing in that hotel. Choosing Westin over the (many) other options on the Riverwalk in San Antonio, one expects more attention to details and especially an impeccably clean room.
Well, looking at the bathroom sink and seeing disgusting black mold (see picture) killed my good experience.
In addition to the questionable cleanliness of the hotel, the room decor was very simple, nothing to write home about, and not the glam, or luxury I paid for. I would give the place 2 stars, but some of the staff are trying very hard.
At the Zooca restaurant the food is simple and good Italian, but the service was always very slow.
We ate at the restaurant four times during our stay. Once we received a bread basket with unbaked bread in it - it was a raw dough with a crust. The waiter (very attentive for a change) apologized and told us the chef confirms the bread was not fully baked. Not only that the ridicules unbaked bread shouldn't leave the kitchen to begin with, this confirmation did not help much because they had no other bread ready to serve at the moment and it took the whole lunch time until we received a new basket right after finishing our food. That's why we did not complain when the night after our server completely forgot to bring us bread. That night at dinner we had a different waiter who took half an hour to bring our drinks and never brought the second round we ordered. In my spinach salad I had a few rotten leaves, and my friend found an olive seed (!!!) in her salad, almost breaking her tooth cowing on it. We came back only for drinks the night after. We did not want food but even if we would - they never brought us menus. Again it took forever to serve our drinks and we never got the water we asked for.
I can go on and on with the list of faults, but I think enough said.
This hotel could be and should be good.
Next time I will chose a different hotel on the Riverwalk. There are enough choices.
| 3 | null |
Great location!
We had a great experience at the Hilton. Check-in was easy and staff was very courteous and helpful. We did have a car and used the valet parking. It was $40 a night but this was not an issue with us. The valet staff were very helpful with directions and also recommendations for eating establishments downtown. We appreciated their help. The rooms were very clean. There were ear plugs there in case you needed them. We were not bothered by the train sounds. Beds were very comfortable. There was fresh lemonade and cucumber flavored ice water in the lobby. This was a nice gesture to travelers. All and all it was a great stay.
| 4 | null |
A wonderful Staycation
I had a 21/2 hour drive from Flagstaff with restless kids . I was quickly greeted and taken care of By Travis at the front Desk . He checked my room in and the rooms for family that I was waiting to get here from Flagstaff as well. He did it with a smile and seemed happy to assist with my needs. I frequent many resorts and By far this is one of my kids favorites the love the slide and and The pool Guy Dwayne should no them by name he was great with the kids. Monte the bartender was all smiles even in the heat and made a killer Mai Tai pool was relaxing everything was up to par and I ended my last day with a very delicious breakfast ( vanilla custard french Toast as my date had from what I seen a yummy Omelet Jonathan in the restaurant frequently checked our table and was truly a lovely person to chat with on Labor Day Morning Definatley a place for families and the take care of what you need hopefully I can find my sons lost shoe he was so excited at the pool place to place he lost it
| 5 | null |
Algonquin - do not stay unless you like getting stuck in elevators
I have stayed at this hotel many times for work. It is a nice property with a good midtown location.I actually was here last year prior to the remodel and got stuck in their elevator for close to an hour. At that time, the management was very helpful and very sorry for my experience.Since then I was reassured that the elevator was fixed, it was not. Today, there were several people stuck in the elevator again. This time the manager did not leave the hotel lobby and was not overly helpful or sincere in his apology for those that were stuck in the elevator. They also did not follow New York City procedure and contact the Fire Department when such an emergency occurs. Instead, they chose to handle themselves. I will no longer use the elevator at the Algonquin Hotel and instead have to walk the 11 floors to my room. I will not be staying here again.
| 1 | null |
Average Hotel for families...
Booked 2 rooms on Priority points, which I think is good value for a well located hotel in Times Square. Rooms are clean, although window in one room wouldn't shut properly. Don't expect much from the hotel if you are a Platinum member - I had to ask for water, and to the staff members credit, 8 bottles were sent to the room. Having said that, all our requests were honored (ie emailed the hotel requesting adjoining rooms and they responded same day, saying that they would do their best), which they did, when we checked in. Internet is quick. If I was staying here for work, I wouldn't use this property - Business Center wants a credit card for PC use and $3 per page for printing is crazy...
| 2 | null |
The WORST hotel ever
Before I begin, let me state that I have stayed in many hotels and have never been anywhere like here before.
I stayed here with my partner, sisters and parents for 8 nights, in 3 different rooms.
We each paid the same and got completely different sizing rooms.
Upon arriving, the front desk said hello and within the first sentence asked us to pay upfront for all rooms. We found it to be a bit rude, but proceeded to pay and then went up to our rooms.
We now knew why....
The extremely small & stuffy room but was clean (which was at least ONE good thing about this hotel). We then decided to unpack and go to bed. Our heating started spitting out gas or something so we called up Maintenance. He 'fixed' the problem and went away. It didnt stop for the next 2 hours. It was SO loud so we called them up AGAIN. We tried to ask the maintenance man what was going on, but he couldn't speak English, so they just moved us to another room.
The breakfast was cereals, stale doughnuts and juice - I wouldn't bother eating there at all. Go across the street to the cafe deli shop which is open 24 hours.
The rooms have paper thin walls, and can hear everything next door. When next door opened their door, our door shook and sounded like someone was trying to come into our room. I even heard someone going to the bathroom one night!!!
One morning we were heading down stairs to go out and put the 'do not disturb' sign on our door. We ran into the maid on the way out, and she asked if we wanted our room serviced. We said no thank you and went out. When we got downstairs I forgot something in my room and my partner went up stairs to get it... He finds the maid at our door with it open?!?!?! I found that disgusting & very rude. Glad he got up there when he did in case she stole anything.
The days we didnt get our room serviced, the maids got VERY angry and rude. They were very pushy. I know that is their job, but Im not letting people in my room who I don't trust.
One day she asked if we we're leaving and then started cheering in the elevator. She was SO rude!!!
The LIFT/ELEVATOR - slowest lift in NYC. There were broken tiles which my sister tripped on. And you would think that it would have a sensor if someone was getting in, the door wouldn't close on them? I started to walk into the elevator and instead of opening back up, it rushed towards me and closed, and have a terrible bruise on my leg.
The staff are very rude and unprofessional, and not friendly at ALL.
On the last day that we were here, we found out they charged us an extra $5000 on our card, on top of what we already paid!!!!!!!! They said the computer automatically charged it and would try and fix it soon. How many other people has this happened too????
The ONE thing I liked about this hotel was the location, but PLEASE pay a little bit extra and go somewhere nice and professional.
I was so excited to stay here from the great reviews, but NEVER, EVER EVER AGAIN.
We have been extremely disappointed with our stay in NYC and cannot wait to go home.
| 1 | null |
Dated and really expensive restaurants
Comfortable but a bit dated. Still charges for WiFi which is not acceptable, not anymore. Convenient to the airport and has a shuttle. That was good for this particular in and out trip.
Because it's near the airport, food options are limited, and the ones in the hotel are overpriced to the poind of being ludicrous. And on top of that the food isn't all that good.
| 3 | null |
good place to stay
This hotel is a good place to stay.
1. Good location. It's not far from Powell station and near the union square and other shopping malls.
2. Free Wifi
3. Clean and good service
| 4 | null |
Average Hilton hotel
Large hotel with lots of open space that seems a bit lost. I arrived around 11am and the reception wasn't able to provide me a room because check-in is only after 1pm wich for such a large hotel seems a bit strange to me because there weren't that many guests around.
the room was very large with even an extra seeting area and large writing desk. There are coffee making facilities, the bathroom did not have a make-up mirror and the toiletries were jsut basic.
For dinner you have a steak restaurant but it is expensive. There is also a Starbucks in the hotel but it closes already at 5pm which I found very early. If you would like a drink at night you will have to get to the centre because there is no bar in the hotel.
The meeting rooms are decend size however the wireless internet in the meeting rooms is terrible, it constantly broke down.
The hotel is easy located to the convention centre and since the city centre is not so big everything is within walking distance.
If you have the time make sure to make a trip to Forth Worth Stock Yards. An old western town right outside the city and there is an easy shuttle bus during the weekend which stops right across the street.
| 3 | null |
What you see...
...isn't necessarily what you get. Despite the flattering photo on the hotel web page, the reality of Park 79 was that there were no rails on the front steps and the interior was more hostel than hotel: a tiny, threadbare lobby; a six-person elevator to serve many rooms; no restaurant on the premises.
The double room (402) was cell-like and cramped, stripped of any decoration (unless you count the tv!). The bathroom was a disaster, from the quixotic water force and temperature to the Stygian shower, no place for the faint of heart --dubiously dim, lightless, claustrophobic.
The air conditioner had been programmed to turn off just as I slid into bed in 90-degree temps.
The manager was, of course, unavailable when I requested to speak to him/her regarding my experience. (Purportedly, he/she was available between 11:00 a.m.-3:00 p.m when, just coincidentally, visitors are visiting the city, not hanging around the hotel!)
Dingy it was, overpriced,dishonestly represented, and I was trapped because I would suffer a penalty of my entire two-night cost of $394 if I cancelled upon my arrival.
It all goes to prove that on the toney Upper West Side, as elsewhere, deceptions can occur and caveat emptor! ( Restaurant? Fitness Center? Gotta be kidding!)
| 2 | null |
Old, dirty, horrible service
I had to attend a conference in Chicago, and brought my husband and 3 year old son along with me. This hotel was nothing as it appeared online, on the Holiday Inn website, or based on what trip advisor reviews stated. The lobby was old and run down, but the staff was nice and helpful (WHEN they were around). The valet was a JOKE, and at $35.00 a day should have been a lot better. Standing and waiting for a valet attendant on more than 4 occasions was our experience, and twice there was no one at the front desk to help either. Both restaurants were disgusting, and the service in both was horrible. The rooms were very small and not particularly clean. Nothing is in walking distance, and it is not a convenient location at all. I would not recommend this hotel, and we are a family who travels a lot.
| 1 | null |
Dirt
The lousy excuse for "continental breakfast" is a bad joke and the morning desk staff was as nice as an abcess.
| 2 | null |
Stay next door instead
Stayed here in June 2012 and was very disappointed.
The Good
- Great location, very close to Georgetown and 15 min walk to White House.
- Spacious rooms.
The Bad
- Building noise going on until midnight.
- Rooms are tatty and dated, in desperate need of a refurbishment.
- Reception staff were surely and unhelpful.
- Two of our party suffered bites from some kind of bugs in the rooms
- Rickety old beds.
- Breakfast not included (really should have been for the high price we paid), it was an extra $24 per day!
- Internet not included (again, it really should have been for the high price), it was an extra $10 per day, per device.
- Room looked into a small dark atrium, so had no views or natural daylight - the room lights had to be on even in bright sunlight.
In the end we switched to the Avenue Suites next door, which had excellent and friendly staff, even larger and more modern rooms, included breakfast and internet and was also cheaper.
| 2 | null |
So classy I felt like I was in a movie
I stayed for a night in The Standard with my boyfriend and we were not disappointed. The hotel is in a great location, in the meatpacking district which is a very classy and trendy area. The rooms were spacious and clean, both of which are often difficult to come by, especially in the city. The staff was courteous and we had an excellent view overlooking the Hudson River. In addition, the bar on the top floor was an experience I will never forget; a live band, great drinks, and a beautiful view of the entire city. Overall, we had an incredible time in the city which was largely due to our experience at the Standard.
| 5 | null |
Overcharged for a smelly room
I booked this room through Priceline and received a confirmation that I had reserved a non smoking room for a total cost of $123.18. When I arrived I was given a room on the smoking floor. I argued with the desk clerk as politely as possible that I should have a no smoking room. I suggested that I should receives some discount for this inconvenience, but she would not agree. The room reeked of smoke so much so that I could not wear my pajamas once I returned home because they, too, stunk from the smoke. We did check in with 2 additional adults which I informed the desk clerk of at checkin and agreed to pay the $5.00 extra per adult per night. This should have made my total bill $143.18 for two nights; however, my credit card was charged $140.12 and I had to pay an additional $20.00 in cash upon checkout. I believe I was taken advantage of and want to know if I can have some of my money refunded.
| 1 | null |
Great service, beautiful hotel and lobby, rooms are just OK
The Liberty Hotel is a beautiful property and the restoration of the hotel (previously a city jail) is remarkable and worth the trip alone. From various parts of the hotel you can see the old brick, jail cells and remnants of the former building. It's an impressive place. The front desk staff and check-in process was efficient and very accommodating (a glass of grappa a welcome surprise too!). Room service was fast, the food was better than expected and though Boston's outrageous taxes can easily run up the fee, I feel it was worth it.
So, the no-so-good part -- the room's cleanliness. I feel like every time I stay at a Starwood property, I get the same "so-so" approach to cleaning. The bathroom in my room was particularly average -- there was splatter on the wall by the toilet and sink, there were a few random hairs in the corners of the bathroom room and a few random splatters higher up on the mirror. In fairness, I didn't call the front desk to complain -- I was only there for one night and was generously upgraded to a room with an incredible view of the city so I overlooked those things. But, the room was loud due to the HVAC system and there is also very little soundproofing between the rooms. Not the best night's sleep... and the bed was just OK... very oddly lumpy. As a Marriott Gold member, I can see a clear difference between the two chains and for me, I'll stick with Marriott.
| 3 | null |
HILTON?
We stayed a whole week on this hotel, the suites we got were on the 17th floor with not a nice view, except some roofs and lots of publicity that covers the front of the hotel which makes it not an agreeable view, it is enough with the rest of buildings, which are also covered with propaganda. The publicity all around the hotel is such that it is quite difficult to identify their entrance which is dreadful, the reception room is at the third floor where a cowboy receives you. We requested to be move to other suites but even though they have 43 floors of suites, they did not comply with it. The cleaners in one of the suites was ok, but in the other suite was dreadful, everything was disorder, the beds were not professionaly done. We complained about it and the Manager was nice to come and check it by herself. The service to get us a van for the airport was good, but the service for getting tickets for the theatre were outrageous, you do expect that they charge a commission for getting tickets, but charging you more than 58% on a show that is running for more than 15 years, it is quite too much, the value of the ticket when we bought one we needed at the entrance of the theater was 85.00 and at the hotel they charged us US$129. Well I cannot praise the service as we did not require much, except, by the nice man that help us with our luggage, and the floor manager that went to check the suite and immediately sent the camera girl to redo the beds .Of course for young people that want to have lots of fun Times Square has a lot of bars, restaurants, disco, and crazy people walking almost nude so that tourist pay them to be taken photographs with them, this is the right place, For the rest as ourselves who enjoyed museums, theather, and admire architecture, New York is the place to visit.
| 3 | null |
reaping benefits off hurricane sandy
Do not book this hotel! Quality is way below the 3.5 star it claims to be and the attitude of the staff is really really poor. Firstly, when we arrived in our room, it smelt of urine..the shower curtain obviously hadn't been changed. the sheet did not fit the size of the bed and therefore we had to sleep half on the mattress protector! Unfortunately our stay was during Hurricane Sandy, and so we understood when they told us that with the limited staff our rooms would not be serviced. When we didnt have hot water, again we understood the situation (even thought we were in mid manhattan where we weren't affected by the hurricane) however when we asked them what they would do to compensate us, they said NOTHING! What makes me angry is that they have taken the full price off all the customers for services they could not provide. All we asked for was to be compensated for the cost of our stay, yet they refuse to understand our situation when we understood theirs! Cannot believe this hotel would reap the benefits off this Hurricane. They didnt service our rooms and didnt provide hot water for days and yet still charged everyone FULL PRICE!
| 1 | null |
DREADFUL!
We reserved a room with this hotel since it had a sofabed, free continental breakfast and airport shuttle. It was atrocious on every level. When we arrived at the airport we tried phoning our hotel to make shuttle arrangements. The phone number was busy for 45 minutes, so we ended up hailing a cab. When we arrived at the hotel, the receptionist made no apologies for their phones "not working." We requested a 5 am wake-up call; but guess what? The phones were still not working, so no wake up call for us or any of the other early rising guests. A number of us were quite upset that they made no effort to awaken us with a knock, and reception made no apologies for what could have been a missed flight due to oversleeping.
The sofabed was just a small window spot that was barely large enough for a toddler. The continental breakfast wasn't served till 7 AM on weekends, and we had to catch the 6 AM shuttle. We arrived 15 minutes early as the shuttle was already on premises, however the driver did not show up until 20 minutes after the scheduled time. "Droopy," the driver was rude and unfriendly, and ordered us to load our own baggage. Then he drove as slowly as he possibly could, although we were already behind schedule.
It's amazing how dreadful this hotel was, when even a little courtesy could have made a significant improvement. Obviously this hotel and it's staff could care less about customer satisfaction. This chain is owned by Wyndham, so you would never expect it to be so awful! It was clean and the location was convenient, so it could have been a pleasant stay had the staff put in the slightest effort. I wouldn't stay here again if it were free!
| 1 | null |
Great hotel
Very nice hotel.
Good beds, Tempur matress
Kitchen in the room with complimentary coffee every day.
Walking distance to White House approx 2 kilometer.
Nearby (17th Street) Supermarkets and restaurants.
In Washington a lot is done by walking or taxi. Since parking is very hard where the sightseeing is.
The neighbourhood of the hotel is nice and clean and we felt very safe walking here. For us there were absolutely no worries about safety in this area and the famous spots in Washington.
Nice and helpfull personnal.
There is parking place available for free, only limited space, first in policy.
Do not expect a 'room with a view'. Our room had a view at the parking lot. But that's not what you come for to Washington. The hotel is great with a very good location within walking distance of most of the famous buildings etc.
We would certainly recommend this hotel.
| 5 | null |
"Great Location"
I stayed at the hotel earlier this year (March)... the hotel is in a great location however is very old fashioned, the rooms and lift is in need of a refurbishment. This hotel is attached to a restaurant which also needs a refurbishment. The bathroom is a bit shabby and gets very steamy and the beds are ok.
The best thing about my stay was the Location to everything, if you are looking for basic basic basic this is the place to stay if you want comfort then this is not the place for you.I travel to Newyork every year and will not be staying here again.
| 3 | null |
DON'T BE FOOLED BY THE PICTURES AWFUL HOTEL
After doing a lot of research i was pleasently suprised to find a hotel at such good value in such a good location but there was good reason for this! We arrived to our first trip to LA so excited to have the worst customer service at the reception desk by a very rude man who was most unhelpful and full of attitude. The pictures show you the back of the hotel the front is a dive and very poor the room was absolutely frozen in the evenings. We had a blocked toilet and they have no maintenance team i was aksed to use a plunger and fix the toilet myself! As for breakfast you are better off at mc donalds! They have no choice and 1 lady who cookes the eggs for you leaving you in a queue for almost 30 mins every morning and you are not allowed to have more then 1 serving of eggs! Be warned these are not real 100% eggs when i asked if i could have a fresh eggs cracked i was told the liquid they have in the bottles are eggs but i saw the lady go to the kitchen to refil the jar and she opened the refidgerator and poured out som liquid from a carton and mixed something else in it what on earth were we eating! then the only other option is toast. the rooms are so dated and need work, the bedding was dirty with stains on the sheets and they are most reluctant to help you. you are charged to park at the hotel so even if your deal states free parking as did mine which i showed them clearly in black and white i was told i had to pay the daily rate of $18 per night plus tax. I have never met such rude front desk staff and the only time i saw the lady at the front desk (looked spanish or even philipino) smile was on my checkout when she was busy flirting with a wealthy male customer discussing cars so another lady served me instead that i had not seen in my whole weeks there and she was acutally the only member of staff who was helpful and understood what customer service was.
the only one good thing i have to say is that it is very well located and we spent all our days out of the hotel to avoid being in such a small dingy stuffy dirty place. this hotel should be 1* and shut down!
| 1 | null |
Location ok, but terrible smell
Location ok, but the smell in our room, was so bad we had to move. The next room was better but the smell was still there, but not as bad. The toilet didn't flush and it took 3 hours before it was fixed. The staff are friendly but do not appear to acknowledge that there is a bad smell that permiates throughout this hotel. We think it is the carpet which is old and musty. We had two double beds instead of a queen or kingsize, which was also disappointing. We would have preferred a different hotel but it was too late to check out and go somewhere else, and it was only for two nights. We put up with it. We would recommend the location, but not this hotel.
| 1 | null |
5 nights at a conference nearby
It was my first trip to San Antonio. I chose this this Hampton Inn because it was close enough to walk to the conference center, and I can usually rely on Hampton Inns for qualtiy and comfort.
The front desk staff were always friendly, and greeted every guest as they came through the door. Coffee and tea were always available and hot in the entry way, to pick up on return to my room. Breakfast included hot items and oatmeal as well as the usual bagels, toast, cereal and fruit.
The pool was outside and was well maintained with lots of deck chairs to relax in the sun.
As with all Hampton Inns the room was large, clean and comfortable. There were plugs and usb charging ports next to the bed. A nice touch. The bath towels were large and the bedding was very fresh and comfy
The only issue I had was the air conditioning in the hallway outside my room was on HIGH even though the evenings were cold. It was a trick to not freeze while I opened the door to my room.
I would consider staying here again. It is only a block to the Alamo, and only another block past that to the riverwalk. Macy's and the Rivercenter mall are also only a short walk.
| 4 | null |
Single female traveler
Pros:
-Every employee that I spoke with was helpful and kind, from the check-in staff to the shuttle driver.
-Great breakfast buffet--it was included in the rate that I use for business travel.
-Remarkably quiet rooms, considering it's right next to LAX.
-As a Priority Rewards Club member (silver), got a coupon for complimentary wine, beer or coffee.
-Smooth check-in and check-out.
Cons:
-The only thing that didn't go well doesn't reflect upon the hotel staff; it's more about the actions of two parents who took their young children to the hotel's gym.
-The gym has a posted sign that includes several rules, among them that children aren't allowed, and that hotel staff do not monitor the space. When I went there, there were a few other hotel guests, including a family with 2 parents and 4 young children. The parents let the kids do whatever they wanted, and they were all over the equipment. The youngest child, who looked to be about 3 or 4, was on the treadmill most of the time, and her parents did not keep an eye on her.
-I've yet to stay at a hotel with a staff-monitored gym, and I know that the hotel mgmt. isn't liable for these parents' actions. It was just difficult to watch what happened, out of concern for the kids' safety.
| 4 | null |
be aware
We stayed at a Hyatt before our cruise and at the Sixth Avenue Inn after the cruise. Considerable difference.
Be forewarned, there is a notice posted on the hotel property that notifies all that the property is proposed for destruction to make way for a high rise. Heard a frequent customer ask when they were closing and that they would miss the place--answer from desk clerk: we don't know, they won't tell us.
James at the front desk was very accomodating--got us a room at 10 am instead of having to wait until 4pm. But the free wifi is very weak, so how much good is that?
In the room, air conditioner was very noisy and went from fine temp to freezing and back again. Closet sliding doors were actually painted plywood, and only one side worked.
Distance to Pike Place Market is good--very walkable and acutually closer than the Hyatt at Olive 8. Restarant and lounge seemed fairly nice, but we did not eat or drink there.
All in all--mixed bag.
| 3 | null |
The worst EVER!!
Had the misfortune of spending one miserable night at this disgusting place. Came in later in the evening, they were the only place we could find since it was Cinco de Mayo.
Called up and they told us they had one room left and it was a smoking room. I was past tired, exhausted couldn't even begin to describe how I felt, so I figured I could deal with a "smoking room" - after all, we didn't smoke and surely they would have cleaned the room. Not a freakin' snowballs chance! Blurry-eyed me didn't see the "don't want to know what it was" stains on the blanket of the bed my son slept in. My blanket obviously had not been washed either, the smoke was thick in it. Or how about the small and curly in the bathroom at the base of the toilet. Couldn't use the phone to call downstairs to the office because it was filthy. Heat didn't work.
Magically, when trying to talk to the people that ran the place their English changed to "I don't understand." I've tried numerous times to talk to management or the owner and I keep getting a different answer. They'll be in tomorrow. Today I was told they would be in next week.
The area seemed safe enough so that wasn't the issue. It was truly the filthiest place I've seen. We're not talking dust bunnies - we're talking disgusting filth. We didn't even shower there because that was dirty as well.
| 1 | null |
best staff!!!
Basically anything you need, and then more!
Everyday the staff here go out of their way to make my stay better.
Recommendations about restaurants and bars as well as concerts, while I am in Houston.
Ask for Tara, Mandy,Claudia, Ivete or Angie and you won't be disapointed.
Dr. D. Harel
| 5 | null |
Great location but no lounge
We stayed at the Hilton Garden Inn before our last cruise. The hotel was clean and the location was great. I'm a Gold member and have stayed at quite a few HGI's. After a six hour drive we arrived at the hotel and got settled in. The room was extremely warm even though the city was having a cold snap. We could only keep the temperature at a comfortable level if the fan ran all night. (a bit noisy). I went down to the lounge to get a glass of wine only to find that they do NOT have a lounge. I have never stayed at a HGI that does not have a lounge (usually very basic). They had the spot for it and but the counter was being used for the daily buffet and left empty the rest of the time.
However, what annoyed me was the front desk's response to my request for additional breakfast coupons. While I understand the policy is that Gold and Diamond members get only two coupons it has been my experience at EVERY Hilton property that has paid breakfast that we get enough coupons to cover the number of people in the rooms. When I asked for them the front desk was rude to me in explaining the policy.
I would probably stay at a Homewood or Doubletree on my next stay but would stay here again if there was limited choice.
| 3 | null |
Convenient but a bit soulless.
We had a club room at this very well located and supposedly luxurious hotel. The club room food was all right but a bit unimaginative, and spoilt by noisy children who always seemed to be in there.
The room was ok, but again, it did not feel as luxurious as the blurb made out. The lobby is vast - very anonymous, but to give them their due the staff were always courteous and helpful. The location is excellent if you want to be near the White House
| 3 | null |
Great Stay
Staff was great especially in the bar and the manager at the front desk Mario
| 5 | null |
Nice hotel for the price
This was a decent hotel for the price we paid and served its purpose as our base for a recent trip to the Denver area. We were able to check in and out without any issues and the staff was friendly and helpful, even when we checked out at 3AM. The room itself was clean and comfortable.It's close to the airport, which was nice for our early flight home and there is a gas station and several restaurants within easy walking distance. Keep in mind that there is about a 20 minute drive to Denver from anything around the airport but we made this trip every day we were there and did not have any real problems.
The breakfast here does leave a little to be desired. Its always nice to have a free breakfast in the mornings but a couple of more selections would be nice. The parking was the biggest problem we had. The parking lot seemed to stay pretty much full, especially at night, which got annoying on late afternoon/evening returns when we had to drive around and try to find somewhere to park or wait for someone to leave. Apparently the surrounding hotels are owned by the same company so you can park in those lots or along parts of the street and walk back to the Days Inn (not a long walk). We did this once without any problem. The AC in our room was really loud at times and the room always seemed a bit warm but it didn't really keep me up at night so it was not too big of a deal.
Overall, this hotel was nice for what we were hoping for and we will probably stay here again if we return to the Denver area.
| 3 | null |
Looking for 5-star treatment in Boston!
The Boston Harbor Hotel is a phenomenal experience. We opted for the 555 package. It starts out with a desert tray awaiting your arrival. The room was plenty spacious and overlooked the harbor. The staff were very attentive. There are a few restaurants on the premise. We had dinner in Meritage. What a great experience, our package included a five-course wine sampling dinner. The food is tastefully designed and just as delicious. There is a spa, pool and fitness room. The location is close to many downtown activities and the concierge will help find a perfect fit to any schedule. We opted for a whale watch tour. Two thumbs up there as well. Our stay ended with breakfast in our room. The corned beef hash is delightful. A must try. This was our anniversary gift to each other. Our experience was nothing shy of perfect. Highly recommend this establishment.
| 5 | null |
Disappointed
I booked this room because of the continental breakfast and the room looked lovely on the website. When I checked in there was a large orange stain on the carpet floor. My bed sheets were stained. There was no wireless internet in the rooms. Unacceptable. I was transferred to a superior room in the Millenium Broadway hotel and was much happier. The woman working the desk, I believe her name was Monique was amazing, extremely helpful!
| 3 | null |
Nice room and that's it, unfortunately
Spacious room, nice decor, very comfortable bed, very clean, very quiet even if by the airport. The rip off starts with the mandatory $15/night parking.
Then the "breakfast buffet": this is the biggest rip off! $15 for the crappiest selection I've ever seen at a buffet: most of the bowls were empty and not refilled, basically there were a few piece of fruits to choose from, a few yogourt, 2 selection of cereal, 2 selection of bread, no eggs, packaged jam. $15!!!! The "menu" offers French toasts for $8. I order them thinking that would satisfy my appetite: they brought me one microwaved small coiled danish! $8! I refused and cancelled the order. We left hungry, very disappointed and feeling sorry for the waiters at this "restaurant" to have to answer complains (we were not the only one commenting) about the "buffet" and the "menu".
| 2 | null |
Luxurious Hotel at Affordable Rate
I am a student who needed to find an inexpensive but safe hotel for my last weekend in the city. The Mave surpassed all of my expectations. Great location, helpful and smiling staff, wonderful bath products, complimentary robe, and comfortable bed! I loved my stay and truly felt pampered.
| 5 | null |
Fantastic and great for business
Great hotel all around. My colleagues and I often come down to nyc from Canada on brief business trips and choose to return to 6 columbus whenever possible, even when our meetings are on the other side of town. I feel appreciated as a repeat customer and the staff make a genuine effort to ensure our comfort. Very personable service from Kristine, front office manager. Also Linda and Adriana at the front desk were friendly and accommodating. Suites are modern and spacious for new york city. I look forward to my next stay.
| 5 | null |
Overrated Hotel
As I write this review, I am still not sure why this hotel was rated as one of the best in New York City. I was promptly greeted by staff at check-in, however, I had no idea if they were employees or someone off the street. None of the staff were wearing uniforms or name tags. Maybe, the staff did not wish you to know their names in the event of any problems. After check-in the wait for the elevator was an issue because there was only one elevator out of two working. The room was an average room with a beautiful view of the rooftop of the building next door. If you stay at this hotel, be sure you are not on the 3rd floor. The room I was located in on the 3rd floor was right beside the room where the hotel stores luggage. All morning long, we could hear people coming and going in and out, slamming the door, throwing luggage, etc in that room, making sleeping impossible. The next morning, I even complained about all the noise. The staff simply apologized. I requested to move to a different room, however, they refused such request. You will not find any ice machine in this hotel. Be sure to request ice to be brought to the room. The 2nd night in the room I found that housekeeping decided to not leave towels in the bathroom. I had to request towels to be brought to the room. The gentleman who brought towels stood there waiting for a tip. I do not mind tipping for some special request, however for neglect in duties is not something requiring a tip. The next morning, you could still hear the noise in the next room which was used for luggage. There was no change. Upon check-out, no one even asked how my stay was.
On a positive note, every time you return to the hotel, staff behind the counter welcomes you back. However, once you complain, they do not make eye contact with you anymore. The turn-down service was great. Chocolate and brownies await you. The room was very clean and the bed comfortable. The hotel is in a perfect location.
| 2 | null |
Hotel nasty
The hotel was nasty. We stayed one night before cruise. The breakfast area is not convienient.
The "free" breakfast was toast, OJ and apple juice from a pitcher (not a dispenser).
Free parking and free shuttle to pier and back are what sold us on choosing this property.
The extra $10.00 fee was ridiculous.
| 2 | null |
Great hotel! Wonderful Staff!!
My family and I stayed at the hotel 8/9-8/12 for my husband to compete at the Ironman Race. I have to say from start to finish this hotel came out on top for our family! The location was great too, only a few blocks from Times Square, Broadway, 5th Avenue shopping. The rooms were very nice (a little on the small side, but nothing out of the ordinary for a big city). When we arrived we were told there was no more parking left at the hotel, however the doorman, Dennis told us we could park across the street at a partner hotel and he took care of helping to unload our car, then took it too park. Checking in was smooth. I had to call to ask for linens and a blanket to be made up for the day bed for my daughter, housekeeping was there with in 20 minutes.
| 4 | null |
I would have been mad had I paid more!
A quick trip to Dallas landed me here through a discount hotel service that starts with an "H". The hotel was in close proximity to where my meeting was being held. After the purchase, I then found out where I was staying. I was concerned about many of the reviews on tripadvisor but "H" doesn't allow for cancellations once it is purchased. The area around the hotel is desolate, lots of buildings, but no cars in many of the parking lots. Also, the hotel is surrounded by many apartment complexes. So their was some concern for my car when parked. I arrived to a busy lobby but was immediately waited on by the desk help. She was friendly and smiled. She was really the highlight of the stay, purely from a service standpoint.
I arrived at my room, which was typical for most hotels, however this room was old and tired. Furniture in bad repair. The ottoman had a large stain on it and was coming apart at the seams. The only good thing is that my bed appeared clean as was the bathroom. I am kind of confused how two shower heads makes it "Heavenly". One in good working order would have been nice. I had more water coming out of the spout than the shower head. I looked over the menu and decided eating there was way over priced for what I am sure I could have been found somewhere else for a whole lot less. And I found it. No Free coffee in the room or lobby. No Free Wi Fi in the rooms. "H" let me down on this one. The Westin was maybe a 4 star a long time ago, 2 and one half stars at best, now!
| 2 | null |
Great hotel
Stayed here for 6 nights. The check-in staff and bellboys were fantastic (especially Catalina) who arranged for an upgraded room after I enquired about the room size. I did have to wait a while to check in due to the upgrade as the room wasn't ready, but they gave me free cocktail vouchers (and it was a nice experience itself to have a drink at the bar) which eased the wait. The room was beautifully decorated and very interesting - I wish I had a toilet like that in my home - but a few things didn't work and I can't help but think that having a lot of technology means more to maintain. Nothing was too problematic, though. I loved the magazines and books in the room, the amenities case, the nice big bathtub, the soft gowns, and the bathroom mirror tv.
Breakfast is quite expensive, so I'd recommend eating in the area or just grabbing a breakfast sandwich from Pret.
This is definitely the type of hotel you stay in for pleasure, it has no business centre, for example, so bear that in mind. But I would definitely come back, it was a great place to stay and very accommodating.
| 4 | null |
Cold night
Almost all of the stay was ok, except for the last night. The heat stopped working while we we're sleeping. So at 4 am the room was freezing! Since we had to get up at 7 am, changing to another room was only going to waste time. So we had to put on 2 sweaters in order to sleep. The instalations are old. I was told I was going to have a mini-fridge in the room, when i called and made the reservation, but there wasn't any.
When checking in, the person there gave me a different rate (much higher) than the one i was given when i booked, meaning that the promotion i had was being ignored. I had to talk with the manager the next morning to fix this.
| 3 | null |
Keep Searching
We have stayed everywhere from the five star hotels to the two star hotels in our 18 years of traveling to NY to celebrate my wifes birthday. This hotel was our worst experience. We waited three and a half hours to check in (we arrived at 12:30 PM and they would not put us in a room until 4:00 PM.) The room was cold and my wife slept in her clothes for two nights because they said they can not put the heat on until Oct. 15 or the temperate reaches 48 degrees, which ever came first. (We checked in on Oct. 11). We asked for a high floor but they put us on the 9th floor so busses and fire engines (the fire station is down the street) kept us up all night. Walls are paper thin and the hooker in the next room started a fight with her john who wouldn't pay which carried on into the hall way until security was called. A request for a space heater was never acknowledged in the four nights we were there. (They said they were all out). You must request housekeeping, which sometimes didn't clean the room until 6:00 PM, after three calls to the front desk. This hotel is way over priced for the level of service they extend to their guests.
| 2 | null |
Average Holiday Inn
Up to standard but pretty average. The hotel fit the budget but was some way from the meeting I was attending at the Hyatt Regency. Cabs were scarce first thing in the morning. Helpful front desk staff. Good breakfast in the restaurant.
| 3 | null |
Horriable experience at Lafayette Hotel in San Diego
We stayed at the Lafayette in San Diego because it was listed in SunSet Magazine as a great place. It was a nightmare. You could not use the pool from 1:00- 5:00 p.m. because they had open pool parties to the public. All the young families with children staying there and my grandchildren had to get out of the pool because of all the party people and drinking and loud D.J. music . Also the totally inappropriate behaveior of the party people bumping an grinding on each other in front of the children and the make-out scences going on in the chaise lounges. We paid to be there and to use the pool but could never use it because of the open pool party!! Also, I was charged for two rooms when we only had one and it took me a week of talking to 5 different people to convinence them we only had one room!!. Then almost a month later I see a credit card bill from the hotel and called my bank for fraud and the hotel said I upgraded my room and they were charging me for an upgrade I never had a month later!!! The elevators never worked and when they did you were forced to wait everytime the maid had her cart, the maid would tell us wait for the next one and move her cart in front of us and take it. We also had the fire alarm go off and on one night 4 times. It was the worst stay of our week vacation!!!
| 1 | null |
OK for one night, but not more
My friend and I flew to NYC on an Expedia package of flight and hotel - the Edison. It is right in the middle of the theater district - so very convenient. But - it is very old. Rooms are clean, sheets are nice - but it is very sparse in terms of an luxury. Only plan to stay there if you are just going to sleep and change clothes. When we come in November for three nights we will stay at something a little more upscale.
Fine for one night for quick trip - but no more.
The concierge was very helpful - sent us to a great Italian restaurant for a pre-theater dinner - Tremonti on 46th between 8th and 9th.
| 2 | null |
Not worth the money!!!! Dirty!!!
We stayed here one night during Equine Affaire. We booked a King Room and got a double at check in. The room was old and the sheets were worn. The room was non-smoking but there were cigarette holes in the blankets and sheets. We had some chips and candy on the desk and in the morning when packing there were mice droppings all over! In addition, when I sat down on the bed to put my boots on - near the wall next to the bed were toenail clippings - huge ones and it made me sick! We paid over $120.00 for one night and were in there maybe 6 hours because it was so dirty. We told the guy at check out about everything and don't know if he couldn't understand English but he said nothing!! We will NEVER stay at a Days Inn again!
| 1 | null |
Weekend stay
Our stay was a total disappointment. I booked and paid for a king room for a 3 night stay. On arrival at 7pm I was told they only had a double room left. In addition I was told there would be a $150 charge to my credit card, $50 per day for incidentals so the clerk said we should be sure to charge any meals to our room since it would come off the $150.The desk clerk was also very apologetic and said we could try to get a king room the next day. He gave us 4 free breakfast buffet tickets (there were 2 of us) to use during out stay.
The door frame to our room was nearly falling off. The room was freezing cold and the AC/Heating unit didn't work. The TV didn't work either. The maintenance man was very nice and did fix the TV and had to exchange the entire AC unit for a working one. The next day we had lunch at the bar. Trash and gross liquids from the buffet were brought and emptied in front of us as we ate at the bar. It was disgusting. When going for the breakfast buffet I was told I couldn't eat in the restaurant because I had a free coupon, therefore I had to eat in the banquet room which was uncomfortable especially since I was alone. I tried to call the wake up call line and it was continually busy so I called the desk and requested a 5:30 wake up call. No one ever called. When checking out the clerk told me to expect the $150 to come off my credit card in a week or so. I said the $60 we spent at the restaurant should come off that and she said it didn't work that way. I explained what we were initially told and she said that was wrong. The charge is like a deposit not an account to use. I had much higher expectations especially as a rewards member. The next time we are in Jacksonville which will be in February, we will not stay at the Wyndham.
| 2 | null |
This place is fine
Stayed there for the 2 nights in late March. I didn't find the neighbourhood to be all that scary. True it's not really close to anything but it's less than 10 minutes to walk to the Red Line station called Cermack/Chinatown and that gets you downtown easily or to any other connecting line you need. The room was large and very clean, excellent shower, average fridge and tv. Wasn't bothered by street noise at all. Overpriced breakfast at the onsite restaurant but pleasant service. Would happily stay there again.
| 3 | null |
Saves Money
This property has the feel that you've landed in the WRONG part of town, but if you don't mind that then it's a good place to stay because it's quite cheap! I had a good night's sleep. Seemed plenty clean, small kitchenette in the room was nice. A bit outdated. But I don't regret staying because of the $$ savings!
| 2 | null |
disappointed
A friend and family member wanted to go to another hotel but I went to bat for the travel lodge as we have stayed there several times over the years. First they didn't have our reservation, them gave us one bed instad of two, horrible TV, the heater wasn't warm at all, the hot water took forever. We left our room early saturday morning, (I left the curtains open so the maid could see that we were gone) when we returned six hours later the bed and trash had not been touched although the maid came in to take our dirty towels and didn't leave clean ones. Our stay went from bad to worse and we are very disappointed. I wish I had good things to say but I don't and seriously doubt we will be staying there again.
| 2 | null |
Great Location
The best thing about this hotel is outside your room. There is so much to do in walking distance from this hotel. The back door IS fishermans warf. While we were there we had some problems with our sleep number bed and some noisy renovations. However, we did get a glimpse when we got off on the wrong floor, of the new renovations. Our sleep number ved didnt work but once again we saw new beds lined up in the halls. I did express my dissatisfaction and was given a full refund, which I was not expecting. Anyway, ask for one of the new rooms and you should have a great time at this low cost hotel. There is a shereton across the street that looked pretty good too.
| 3 | null |
Photos are deceiving
The hotel is tired. Had a reservation for three nights, checked out after one and staff didn't bother to ask why! No tub in bathroom, no coffee pot. Hot room and loud air conditioner. Had to pay for valet parking. I'd have been better off at a utility type hotel. The accommodations were tired and in need of some attention. If in Dallas, I suggest you look elsewhere.
| 1 | null |
Elvis all the way
There's no denying that this was a really cute idea. When my girlfriend informed me that we'd be staying at the Heartbreak Hotel during the Graceland portion of our trip, I had to laugh. The hotel isn't the cheapest, but we were happy with the fact that it was walking distance to Elvis' house, so it was all good.
The lobby is awesome. The seats are all tacky 70's throwbacks, complete with an old style TV box housing a small LCD TV playing Elvis films 24/7. I feel bad for the staff. If I had to watch those cheesy films for the duration of my shift, I'd probably lose my mind.
The room itself is pretty average. The bed is comfy enough, and our room had a great view of the pool. Another thing with the hotel that reeled my girl in: The TV featured 2 Elvis stations, one which just plays his music with a photo slideshow, and the other plays random Elvis films 24/7.
There were a couple of flaws. When calling for a shuttle to Beale street, prepare to wait a long time. We were told a few minutes, and sat waiting for about a half hour. Also, we had a big problem with the A/C in our room. It worked fine, but at random moments, it would suddenly start making a horrific banging sound, as if a little person was trapped inside and went crazy with a baseball bat. When we told the front desk, they got the message wrong, and told the maintenance man that the A/C wasn't working. Luckily we happened to be in the lobby when the man reported back that the A/C was working fine, and I swooped in to inform him of the actual problem. He quickly returned to the room, waited for it to happen again, and fixed it for us. Really nice guy.
Cute concept, but feels average in many ways. You really can't pick a better spot for a hotel in Graceland though.
| 3 | null |
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