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greeted with a glass of wine!
My husband and I stayed at 70 Park Ave. on Saturday night and I couldn't have been happier. We arrived during happy hour (white and red wine) and the person at check-in promptly offered us a glass of wine, and went and got it for us. That lovely touch started our stay off just right! The room was spacious, the bed super-comfortable and the staff was excellent!
| 5 | null |
W.J.
Breakfast is good. Location is not so good. Parking is bad since they do not have enough spaces for the number of units, and the spaces are narrow , even moreso when most are driving SUVs or trucks. I generally prefer to stay at Hampton Inns, but this one is quite "iffy".
| 3 | null |
Great Location
You can't beat the location of this La Quinta, especially for the price. In the Knox-Henderson area, close to midtown, uptown, and downtown without all the hassles of being downtown, and is walking distance to the Old Monk, one of my favorite Dallas eateries/bars, and other great restaurants. The room was super clean. The management was very accommodating. When I first arrived the room they assigned to me had a peculiar odor, but she quickly moved me to a new room, and made sure I was on the front side of the property (I am female and was traveling alone). It is right off the highway, but I found this to be more of an upside than down as the noise was not bad. Easy on, easy off and close to many locations in Dallas. My only real complaint: breakfast. I wish there had been more healthy options. I ended up eating hard boiled eggs and coffee because I didn't want a high sugar pastry, cereal, or waffle. The coffee was terrible too, but what do you expect? All in all I would recommend this property for the location and cleanliness alone.
| 4 | null |
Will not be back.
Stayed at the Crowne Plaza at Reliant Park Feb 23-25, 2012 and was disappointed with my service. It took nearly 3 hours to check in since the rooms had not been cleaned from the previous night. It seems that the property could have planned for the large number of check ins since they had been booked for weeks prior to my stay. Finally got checked in after missing the first couple hours of cook off. Friday the water was shut off to the property and did not come back on till early Saturday morning. That was way too long to be without water. I was never offered and compensation for my stay so I finally wrote the hotel to request at least a night free for the water problem. I was told I would be compensated for the night and that has been over a week ago. Mr. Rudy Cortinaz, the assistant manager, was the one who told me they would credit my night and now he won't return my emails. Customer service is horrible and not par with $300 a night room rates.
| 1 | null |
Great location
Felt like we were in Europe. Very nice continental breakfast and then wine & cheese at 5.
Located at 54th & Madison....walk anywhere in midtown and very close to several subways. Wonderful staff. Comfortable beds and pillows.
| 4 | null |
Quiet Riverwalk Hotel
Second time at the Hotel Contessa, it's just liek i remembered form my first visit a few years ago. Clean, modern hotel, on the Riverwalk, but not the loud part, though it is a short walk from all the restaurants and shops. Easy to find. I like that it's not righ tin the middle of all the other big hotels and restaurants. It's easy to get away from that area to the rest of San Antonio.
Parking is the only real downer, but it's the same at most every other riverwalk hotel. Valet is great option, but not cheap, though they do have free in and out. No on-site self parking. The garage is a block or so away.
Great room, clean and fresh. Nice bathrooms and amenities in the room, including TVs in both the sitting area and the bedroom. Good wireless access and wired ethernet port as well.
Staff was excellent, professional and courteous. I'll definately stay there again.
| 4 | null |
Just Awful
Everything about it was horrible. The lobby was small and impossible to fit more than 6 people into comfortable, and that was where the continental breakfast was held. The door to the lobby was locked, and it was advertised as being in a great location, so that makes you feel unsafe right away. The lobby wasn't connected to the rooms themselves, so hard to reach in case of an emergency. We were woken up by two sets of drunk guests and called the lobby to have them handle the situation. They just shouted up and asked them to be quiet, which was entirely ineffective. We had to ask ourselves time and time again. The rooms all face each other and are set up in a way that catches the sound coming in from the ocean, so you couldn't sleep very well. The rooms were draft as the door didn't connect to the ground. The sheets were either really old or rarely cleaned - there were blood strains on both sheets on the beds. The towels were absolute rags and very little in the bathrooms. I will not be using any Ramada hotel again, based on this experience - if you want to run a chain of hotels; they all need to be of the same quality. This was an absolute disgrace.
| 1 | null |
Well located, affordable and very nice
The hotel is very, very well located. Despite its location right off Herald Square, there was NO street noise in our room on the 11th floor. The staff was friendly and very helpful. Breakfast was above -average.
| 4 | null |
Lies, Lies and more Lies
This hotel has the worst customer service that I have ever experienced. I have been staying in Homewood Suites all over the country on business and the sales staff here is the worst. First of all, I wanted a corporate rate due to the fact that I travel so much; however, the sales lady quoted me a price of $119 per night, which is higher than the advertised price. When I called her on this she suddenly dropped the price to $99 a night. When I told her of my military status and that I could get a price of $80.00 per night, but I was looking for a corporate rate, she basically told me to take it or leave it. I left it and will NEVER stay in a Hilton hotel again. I will be passing the word to each and every client I speak with...don't do business with liars!
| 1 | null |
HORRIBLE!!!!!
HORRIBLE!!!!!
Personal cold! rooms like horror movies! ants in the room, bath rusty, crumbling walls, broken lights........ do not go!!!!!!
| 1 | null |
Not what you might expect
We were taking the Disney Cruise Apr 22 and booked at the Sunrise for 1 night. The hotel is inexpensive and worked fine with one glitch. It was 11 PM and while being checked in, my granddaughters noticed an animal in the hall near the elevator. We checked it out and it was a rat. The elderly desk clerk said something about being next to a sea port and sewer rats and scared the critter away. We did not get the impression that hotel was dirty or infested or we would have moved on. The hotel is dated but the linen was clean and everything worked - coffee maker, internet, morning continental breakfast and shuttle to the ship. We did not make a big deal to not frighten the children and joked about why rats are never on the second floor. Answer - they can't reach the elevator button.
There is nothing to do in San Pedro on a Sunday morning - one can easily choose another LA locale and shuttle to the ship on the following day.
| 2 | null |
Comfortable but no amenities
Purchased this from Groupon for husbands birthday. The stay was ok the room was ok until we found a HUGE cockroach in the tub. So much for taking a shower. Went to Sea World so that was a bit of an inconvenience. Refrigerator was LOUD and air conditioner quit working during the night. Got up front to check out. Tried to charge us for an "upgraded" room. I had no clue this was an upgraded room. He says you had a king bed with a balcony right? Seriously??? The "balcony" faced the freeway and had old vomit with cigarette butts on it and I honestly thought the bed was a Queen!! lol Parking is $22 a night with no where else to park and the "complimentary continental breakfast" is a bowl of cold cereal!
BUT, it was so close to Little Italy, USS Midway, Seaport Village, Gaslamp etc. Nora was a really nice staff member as was our waiter the first morning. The man who served us our complimentary drinks "less than friendly". Jose, the valet man, EXCELLENT!!! Should work in a five start hotel!!!!!
Would not stay here again
| 2 | null |
Didn't meet my expectations
I stayed with friends at the Tribeca Grand from June 9-10. We stayed in a one bedroom suite. The size of the room was nice for a room in Manhattan. The room wasn't as nice as I thought it would be. There were rips in the carpet. Only one outlet to plug in the iron and you had to crawl under a table to access it. There was a Mac computer but the mouse didn't work well and the internet was very poor. The bathroom looked like an oversized airplane bathroom, not very impressive. And the bathroom was quite small. The light switch in the bedroom didn't work which led to us stumbling in the dark and bumping into furniture to find small lights by the bed which didn't illuminate the room well. We called for ice and glasses and it took about 5 hours before we even received that. The interesting part was that even though it took 5 hours to get ice sent to the room the security guard came in no time to tell us we were being too loud and we all had to retreat to the bedroom and try and whisper. This is definitely not a hotel that caters to the young and fun. The subway is close by and cabs are easily accessible as well as great restaurants. But I wouldn't stay here again.
| 2 | null |
Just Super!
We enjoyed our stay at Days Inn. The bed was so comfortable, the shower was good and hot and it was amazingly quiet for an inexpensive property. We would stay there again.
| 5 | null |
Comedy of Errors at the Fairfield Inn Downtown Indy
My last stay at the Fairfield Inn Downtown Indianapolis was not as nice as my two previous stays, and was full of hilarity. I booked a room with two double beds rather than the suite I had on previous stays, and while cheaper, the room was not as nice. I am fairly easy to please, but you must understand that at least some of the double rooms have very oddly configured bathrooms. As my friend said, "it is great that you can fit in a cow in the bathroom." Seriously, the bathroom was full of useless empty space; it was not a handicapped room as there were no bars to help anyone, and the bathroom was huge. What was even odder was that there was no towel hook anywhere near bathtub. You had to walk across the giant room to get your towel after exiting the shower. Seriously, a terrible room design. The hotel was also very, very loud. Earplugs and a white noise generator were required to sleep! The other problem I had is that the towels were removed from my room, and not replaced. So the next morning we had to call for towels. Hilariously, the front desk guy came up and handed me what I thought were two towels, but ended up being about 15 washcloths--I suppose I was supposed to sew the washcloths together to create one towel. This was definitely the highlight of my trip. I ended up having to go to the front desk to pick up towels. I also found the parking garage annoying with more empty valet spots than regular spots. In fairness to the staff, the hotel seemed busy and there may have been teenagers staying there for Prom or something like that, and the staff all seemed tired. It's a fine hotel, but nothing really went right this weekend in the hotel. One other silly gripe: I am a Marriott Gold member and did not feel like I was treated as one--no upgrade, no towels, nothing. It doesn't really matter, but I am not in a hurry to remain a Gold member because only once while staying at a Marriott has it made a difference in my stay.
| 3 | null |
NASCAR Trip
Had 2 rooms. 1 had coat hangers, the other none. 1 had ice bucker, the other none. 1 had coffee maker, the other none. 1 wash cloth provided foe 2 guests (happened both days of 2 day stay). Although advertised, wifi was not available. Elevator not working for portion of stay.
With all said above, staff was friendly and courteous.
| 2 | null |
Great Value
Great place to stay, especially for the location and price. Pros: Great Location, Clean Rooms, Good Service, Friendly Staff. Cons: Breakfast room is small and can't seat all the people. The hot breakfast served could not keep up with the visitors so people were waiting on the hot breakfast.
| 4 | null |
A little gem in Westchase
My husband and I needed to make a fast and economical business trip to Houston last week.
After searching for hotel and car combinations, we found the Best Western Plus mini suites.Our plane arrived late and we were greeted warmly by LAwrence at the check-in counter. The lobby was sparkling clean. Our room was , well "roomy". Nice refrigerator, sink in bathroom and room so that two people could get ready at the same time. It was also clean.
The best surprise was the full breakfast. Usually, when you go to a place like this, "full" breakfast is sugary cereals, toast, pre-packaged donuts or muffins and--maybe--eggs. This was one of the best breakfasts Ive had as a traveler. Healthy choices included yogurt, FRESH fruit, both cut up and in whole pieces and delicious mini cheese omelettes prepared by Chef Paulette. They also have an adorable waffle iron where you can make your own Texas-shaped waffle ( really good!). The staff was amazing. Denise was on during most of our short stay, and she made us feel at home. I know a place is good when I want to learn everyone's name and return time and again. Really--this didn't even feel like a chain. Keep up the great southern hospitality!
| 5 | null |
Great location; small, dated rooms with no wireless
I chose this hotel based on its location: a couple of blocks from Boston Common where I was attending Boston First Night activities. It is also nicely located in the Theater District, across from the Wang Center.
The rooms in this hotel are small (to the extreme), and dated. The beds are comfortable, the television cannot be rotated left to right for viewing, and the room had a shower but no bath. The water was luke warm when I took my shower. The walls seemed to be very thin and both my wife and I were awakened by a baby crying next door in the middle of the night.
There was no wireless in the room, only in the hotel lobby.
Based on room price I might stay here again. I got a good rate on the Internet which may have been helped by reserving early. This rate was partially negated by a $40 valet charge for parking. However, if I were to be staying more than one night, I would probably stay elsewhere.
| 3 | null |
Best View I've EVER had!
I chose this hotel because it is the closest hotel to my old apartment. I moved out of NY a year ago, and miss it terribly. I wanted to be right back where I used to live. I was a little hesitant about the Beacon, because I had been in there years ago. And I mean over 20 years ago, and it wasn't very nice. But it has REALLY changed!!! It's VERY nice!!! Let me break it down from the big picture to the small details.
Location: Perfect for me. I love the Upper West Side. I spend most of my time in Central Park (walking, photographing, running, bird watching, people watching, going to the zoo, bike riding, exploring, etc). My goal when I lived in NY was to live as close to Fairway (a unique grocery store) as humanly possible. The Beacon is right across the street. And the Beacon has kitchens in each room, so I actually did buy food at Fairway and prepared it in my room. But back to the location description. 75th and Broadway is the epicenter of 3 amazing cupcake shops, a famous bakery, Fairway, Zabars, Juice Generation (great smoohties), Harry's Burritos, Big Nicks, Shake Shack, the Park, three excellent gyms and a couple great yoga places. If your vacation plans don't revolve around food and exercise, you'll think that list was strange. But for me, it was perfect. It was like being home. I should also mention Lincoln Center and the Natural History museum are very close by. All the museums on the East Side are walkable through the park. If you're more into the downtown scene/night life or Broadway, maybe it's not for you. But hey, the subway is RIGHT THERE, so transportation is convenient.
Hotel: The lobby, staff, elevators were all superior for a non-brand hotel.
Hallways: Carpeted, fairly quiet, wide and clean.
Rooms. Bright, clean, newly remodeled, spacious, welcoming, pleasing finishes, comfortable. Each room (as far as I know) has a kitchen (with dishes/pots and pans),a safe, tv, free wifi, extra blankets, good toiletries, ironing board, luggage rack, comfortable beds and pillows. Our room was amazing. It was room 2112, on the 21st floor. It was a corner room with a view I could NOT keep my eyes off of. One window faced Central Park and the East side. One faced downtown. We had views of Times Square, The Chrysler Building, Broadway (the street) and the Ansonia-which is a gorgeous building, and on the East, views of some of my very favorite architecture (the San Remo!), Citicorp, the Sherry Netherland and that glorious Park. We slept with the blinds open. We watched the sun rise over the buildings, We couldn't stop looking or taking pictures. I had lived in NY 10 years, in many apartments, and I never had a view like that.
BTW there were also windows in the kitchen and Bathroom.The one in the bathroom opened.
I will ALWAYS stay at this hotel when I'm in NY. I think, over the years, I've stayed in almost every hotel that city has to offer, including the Plaza and the Waldorf, and this was by far, my favorite.
| 5 | null |
Overall a great experience
I've stayed at this hotel before, but not in a few years.
Excellent location right off Michigan on the river. Quieter area in downtown.
Hotel is just OK looking from the outside.
Rooms are of good size, in good order with everything working well. Bathroom is nice size and very modern. The bed was comfortable and the room was clean.
I was on the 25th floor and had a view of another building to the south.
I stayed for 3 night during conference. The facilities were good and the food was good.
| 4 | null |
Pure Swank @ a savings!
My favorite since 1993. It's easy access to downtown Dallas, Cowboys Stadium, Northpark Mall & other DFW attractions. In early 2012, they completed a total remodel on this property & knocked it out of the park! They thought of everything from gated parking (secure & easy enough to self-park), quicker elevators, new restaurant with flavor & flash and pure swank in the rooms! When you think of this property, think W Hotel, but done with more fashion & sophistication. The guest rooms are functional, clean & appointed with furnishings from Mitchell+Gold. Renaissance spared no expense in decorating the halls & rooms of this all marble exterior palace. Ask for a room facing south (view of Downtown Dallas) & if you have any questions, ask for Kristin, the front-desk manager. We encountered a slight mishap on our reservation, but Kristin took care of it promptly & professionally.
| 5 | null |
decent
So i was in town for an interview and looked at hotels near the PHL airport that was inexpensive and also had a shuttle. Microtel was the only one that was under 100$ and I looked up reviews here on tripadvisor. Confident of the reviews I saw, i did book it and was definitely not disappointed. You do get the value for what you pay, and the room was pretty clean. The lobby was decent and the staff was friendly as well. I would recommend it based on my own experience
| 4 | null |
just "okay"
I arrived at 3:35 hoping to check in a bit early (4 pm posted check in)on a Sat. The clerk said no rooms were available yet. This was despite the sign in the window advertising a vacany rate for that very weekend! There was a baggage hold and so that worked out fine for us.
Upon seeing the room, I had a disappointing experience. While the room seemed mostly clean, it was VERY run down. Paint was scuffed and chipping off in places, the carpet was dirty, bed platforms were chipped, furniture legs wre chipped and bent, the sheer curtains that were under the EXTREMELY dusty drapes (i mean major fuzz at the top) had holes in them. The lamps in the room were very loose and very dim (presumable so you wouldn't notice the paint!) A very old tube style TV, which normally I wouldn't care about in NYC - who has time for TV? But we did watch the golden globes one evening and the TV picture and sound was not too good.
One of the most unsafe of the run down features was the large mirror that was just resting against the wall. - The cable to hang it to the wall at some point snapped I guess. Also, the window - on the 25th floor that opened a good 11-12 inches and had no screen! You could drop anything (or anyone!) out of it!! Beds were comfortable and bug free, and the water pressure was good although the half shower door allowed watehr to spill all over the bathroom tiles.
I clerk for checkout at 11:00, on a holiday Monday (Jan 16th MLK day)the other woman present was on the phone and then left altogether.
Good location and for 115 a night prepaid, I got what I paid for!
| 2 | null |
A Perfect Retreat!
The Morgans is an absolutely perfect retreat! My husband and I spent a night there to celebrate his birthday. We stayed in the balcony suite -- it was beautifully designed, incredibly comfortable (we didn't want to leave!), spotless, quiet, and had the most amazing views of the Empire State building. The staff was wonderful - upon checking in, the lovely person at the reception desk asked us what brought us to town, and when we said it was my husband's birthday she promptly sent a bottle of chammpagne to our room. What a nice touch! We also love the location because it's central to everything - not too far downtown, uptown, west or east.
We stay at top-notch hotels for business and pleasure at least ten times a year, and the Morgans truly rates as one of the best in terms of design, service, cleanliness and location. We will be back for sure!
| 5 | null |
Great location, but lacking service
This place seems to pride itself on being a bar and restaurant THEN a hotel. The bar and restaurant are right on the beach, the bar has great drinks, the food is good and it is a fun place to people-watch. However, the hotel is seriously lacking professional courtesy and service. It seems to be understaffed. We arrived early to the hotel on a Sunday, expecting that we would not be able to get into our room but that the staff would at least attempt to check-us in slightly earlier than the guaranteed 4pm check-in. The one staff person seemed to be insulted that we arrived early (11:30 am) and treated us coldly and unprofessionally. We left our bags at the front desk. She said she would call us if our room was ready "before she saw us again" but, of course, she never called. We went on a two-hour bike ride while we waited and our room still was not ready, so we went up to the Tower Deck. There was no staff to be found and the towels on the lounge chairs looked like they had been used. The 70's rock the restaurant was playing was blaring through the speakers on the deck, even though my husband and I were the only people up there. Finally, a server from the restaurant came up after about 15-20 minutes of waiting and after my husband asked around to see if the deck had drink or restaurant service. The server lackadaisically greeted us and handed us a menu. He did bring us drinks, though, which seemed to be a tall order at this place. Then he proceeded to just stand out on the deck for awhile and stare out at the ocean like he would prefer to be surfing (yes, we get it...but this is your job!). We finally made it to our room (which had an excellent ocean view and patio overlooking the boardwalk and ocean).
However, we really did not encounter anyone during our two-night stay who proactively greeted us or asked us how we were doing. When we left the hotel at 5:30 am to catch an early flight, the valet was nowhere to be found. My husband was told that security would escort him down to our car. Really? Tower 23 does not provide the level of service that you expect from a four-star hotel. When you pay a premium, you expect good service. I agree with previous reviewers--this is like a Best Western painted blue. While the hotel still looks nice now, I would not be surprised if it went downhill over the next five years.
With that said, definitely try the bar or restaurant. And, we did notice that housekeeping was excellent--the rooms were very clean and they did a turn-down service every evening.
| 3 | null |
Great for business or personal stay
I stayed here for three nights for a series of business meetings. I found the hotel to be excellent in every department. I highly recommend it for business meetings, as the facilities and service was fantastic. The bedrooms were also spacious and very comfortable. Reception staff were attentive, and the location of the hotel was superb. I would definitely use this hotel again and it comes highly recommended.
| 5 | null |
San Fran Oracle Open World Conference Visit
I thought the hotel was very well located to Moscone Center but the rooms were outdated and very expensive. I understand this is basically downtown San Francisco but still very expensive ... and I'm sure I had a discounted rate. I would stay there again due to convenience but will request an upper level floor because my stay on 5th floor was WAY too close to the ground and street noises. Breakfast and cocktails were also very expensive in the hotel. Also had to pay for internet connectivity -- that was absurd.
| 3 | null |
Great location
We stayed 3 nights at this lovely hotel. Clean and well maintained with adequate sized bedroom, smallish bathroom but overall very good. Included breakfast helped to start the day. Very pleasant and helpful staff. Location was great, street noise minimal, great Italian restaurant right next door and only @ couple of blocks from the subway.
| 4 | null |
Okay, but not exceptional
I stayed in this hotel on a high school trip last weekend. We came to the city for sightseeing and stayed two nights. It was an okay hotel- the staff was accommodating when we had questions. They gave me a toothbrush (I forgot mine) but it was very cheap and a one-use flimsy kind. The beds were comfortable, but the rooms were very small to house four girls in each. The bathroom was pretty nice but small. There is no conditioner in the rooms, but if you ask, they will give you some. The staff was great in providing us with extra towels and shampoo when we asked. This hotel seems as if it had been better in the past and is sliding a little downhill with new management. However, it served its purpose and was not terrible. The complimentary breakfast, however, was the worst that I have ever encountered. Hampton Inns, etc. have definitely much better free breakfasts. This hotel only has beverages, a pastry container, and granola. I recommend going out to somewhere else- many places within walking distance. (my favorites- Le Pain Quotidien, Starbucks, and Subway, all within 2 minutes walking)
The room smelled very musty the entire time we were there- a huge thumbs-down for that.
Also, the thermostat was broken, so our room remained much too hot. No one came to fix it when they said that they would send someone.
The best quality of this hotel is that it has a magnificent location- within walking distance to great restaurants, bookstores, a bus stop, the metro, and even Georgetown.
I think that the price is a little much for what you get, though.
A great nearby restaurant: Pizza Paradiso.
| 3 | null |
Love this hotel
Always easy to relax at this hotel. We have stayed here several times and always very nicely treated by all. We will be back after Christmas to take advantage of after holiday sales. Love the beds and fluffy comforters. Nice job Doubletree!
| 5 | null |
My last stay at a Days Inn
In all my travels this is one of the worst hotels I’ve stayed in. I am perfectly happy at places like Holiday Inn, Clarion, La Quinta, etc. In short, I don’t expect anything fancy. Just a clean comfortable room. If this is what you look for in a hotel, stay away from this property. Don’t be fooled by the photos they show online.
Area:
Good location near the interstate. There is plenty of nearby restaurants and general suburban shopping.
Rooms:
When you have to locate the power strip just to turn on the tv, it’s not a good sign. The bed was very uncomfortable; thin sheets with scratchy blankets, neatly tucked over what had to be a sheet of plywood. The rest of the room looked dated and worn. Scuff marks on the walls with peeling wallpaper in areas is a nice touch for Halloween, but not for any other time of year.Now if you’re the type of person who likes moldy bathrooms, you’re in luck. Otherwise, I suggest packing sandals to wear in the shower.
We were switched to a Queen Suite and the only difference was a pull out couch and a desk area. I still wonder if the futon would be more comfortable then the bed I attempted to sleep on, but I didn’t bother pulling it out in fear that I might be attacked by a pack of wolves lurking underneath.
While most hotels have room doors that go all the way to the floor, the Days Inn likes to leave a nice half inch gap between their doors and the floor. This is something I’ve never given thought to before, but I do now. Anyone who is walking down the hallway sounds like they are having a conversation in your room. It also wasn’t pleasant to wake up to the noise of doors closing all down the hallway from 6am on. SLAM! SLAM! SLAM! Apparently they had a ‘slam your door for free nights promotion.’
Service:
Overall, not bad. Friday night they were generally friendly. The woman at the desk Saturday morning, however, clearly did not want to be there. When I went to use the internet (to find another hotel), it wasn’t working. I was told the internet was down “because it is raining.” You can’t make this stuff up. Oh wait, she did.
I understand this is a two-star hotel and the rates are low, but this was pathetic. Saturday morning we decided to cut our losses and check out. We switched to the neighboring La Quinta. Not a fancy hotel, but for an extra $10 we received a very clean room with a comfortable bed. If you are looking for a hotel in this area, there are plenty of alternatives to the Days Inn.
| 1 | null |
I couldn't stay
I thought this would be a great stay right off Times Square.....but I couldn't stay. I checked in for a three night stay. My husband and I felt dirty in the room. We went to dinner, came back to the hotel and checked out. We went to another hotel in Times Square. I paid for the hotel since I prepaid for the room and then I paid for another hotel and I don't regret moving.....I regret ever reserving a room at Stay. What was wrong? The room was gross. There were stains on the carpet and gum in the carpet. A huge stain right by the door was the size of 2 basketballs. The curtains had stains as well. The carpet looked like it was coming up and there was a piece of candy between the carpet and the door jam. The lobby looks fine but the room was too gross for me to get comfortable. I have never done this before so don't assume I'm a difficult or picky customer because I am not!!! Please save your money and stay somewhere else. Now if you are dirty and don't care, the location is great!!! I gave an average of service because they did say sorry when I checked out!
| 1 | null |
Big rip-off over priced hotel
Be aware, the area of Union square is full of hotels and it's easy to find a hotel that is not as dodgy and overpriced as this one,
Some things to note: Internet is charged. Not only per guest but per device. So with two guests, latops and iphones, you can add another 60+ dollars which you can better spend at a better hotel with cheaper wifi. Lot's of em with free wifi in San Francsico by the way.
I ran in to some trouble on my room. The booking said double room, but it appeared to have only one bed. Hotel service (up to the manager on duty), didn't give an inch. Their double rooms have only one bed. How could I know? And i didn't book with the hotel directly but through Amex. So what?
Since I didn't want to sleep in one bed with my 200 pound buddy, I was squeezed into a 30 dollar per day extra room charge for a second bed. What could I do after 13 hours of travel and 9 hours jet lag?
By accident exactly the same happened to me at the Ritz Carlon in L.A. recently. They gave us two rooms next to each other, not a word but "sorry for the inconvenience". that's what I call service.
Don't stay at the Taj.
| 1 | null |
An excellent hotel near Hobby Airport
My sister and I decided to attend the International Quilt Festival in Houston and decided to fly rather than drive from Dallas. Southwest Airlines flies to Hobby Airport. My husband searched for a Starwood Hotel for us and was surprised to find one very close to the airport. The neighborhood used to be iffy, but has improved and the hotel was great. We attended the show, had dinner and then checked in. We were told we were the last ones in-even though it was relatively early- and they had upgraded us- as we were members of Starwood Preferred Guest program. The room was very nice, had a refrigerator, microwave, WIFI, etc. and was on the first floor and easy to access from the lobby. Parking was just outside the lobby door. There was an exercise room across the hall, coffee in the lobby, computers available in the lobby (to print your return boarding passes) and it is very convenient to the George Brown Convention Center in downtown Houston. The weekend room rate was great, the bed comfortable and the pillows out of this world. We took breakfast at the hotel instead of looking around the area for it, and it was memorable with very fresh ingredients.
| 5 | null |
Hot Tub Suites
Highly recommend the Hot Tub suite, room 1103 with the view of Baltimore skyline, worth the extra money. Even the normal room for our daughter and kids, room 1120 was spacious. The heated (85 degrees) indoor pool was a hit with me and the grand kid. There was a Life guard on duty until 10PM. The gym was great and just off the swimming pool. The free breakfast was better than Embassy Suites. The kids loved making their own waffles. The dinner theater in the hotel was an awesome treat. The only suite room complaint is the couch was old and needed replacing. The in house restaurant was average but the lady restaurant manager Theresa was great. The level of all hotel management and staff was outstanding.
| 5 | null |
Visited family.
The restroom was way to small, the area was in a pertect part of town. I would rather stay in Micro-tel Hotel with my Wyndham Rewards.
| 3 | null |
Amazing!
Grand Hyatt is very posh and situated 5 blocks or so from Time Square. Saw a few celebs. This city is overcrowded however this location was perfect as it kept us away from the Time Square madness. We stayed at the Grand Hyatt for over 10 days and did a lot of touristy stuff. It was such a convenient location and very easy access to all the stuff we checked out ie. Guggenheim, METS, MoMA, Natural History Museum, Empire State, Central Park Tour, NBC Tour, saw Ghost on Broadway. We were right at grand central station. The metro is the best way to travel in the day $29/week and we cab it at night. Gansvoort Hotel has a rooftop lounge - MeatPacking Dist which has a dance floor Fri/Sat. Beautiful hotel, lots of weddings during the time we were there. Fantastic and Posh! considering this is overcrowded NYC; the hyatt rooms and beds were larger than the Hyatt Waikiki I stayed at 6 months earlier.
| 5 | null |
Nice people and location but tiny
I found the staff at this Hilton brad to be very accommodating. The restaurant staff was nice and the concierge was very helpful with finding restaurants, cabs, stores etc. They were the highlight of the stay. Even for NY though, this hotel is tiny. The two tiny elevators serving all 28 floors was a pain. The rooms were also incredibly small. The Fashion district Hilton has considerably larger rooms.
I love the location because it's near penn station, but if you don't visit NY much Chelsea is a little on the dingy side. There's no shopping right outside the door or anything (unless you're on a hunt for leather and fur), but it is very accessible to other parts of the city.
However, the rooms were clean, solid, and what you would expect of a Hilton.
Not bad, but not not great.
| 3 | null |
Dirty and in need of renovation
Very disappointed on arrival at our room. From the outside it looked dirty, there was one outside chair behind a fence in front of a row of cars. Once inside it was no better. The room was shabby and there was mould in the bathroom. The room was a good size but we didn't spend any time there during the day. The air conditioning was noisy and inefficient, the room was damp and hot. This hotel is very overpriced. Beware of the car parking and resort fee which is not included in the cost of the room.
On a positive note the resort is beautiful but we felt cheated over our expensive yet very 'basic' room.
| 2 | null |
I returned....
Much the same from last year. The outside of the building is cleaner, but the facility remains underfunded. The pool is still closed. It remains overwhelmingly a long-term residency situation. The high grass and non-functioning sign indicates there is not much interest in attracting visitors. The staff remains very dedicated and tries hard to make people comfortable.
| 3 | null |
Good hotel, nice service
The hotel is very well located, and for the price it is worth. Friendly front desk personal and staff. Breakfast is included, room was comfortable, with good TV and quite quiet. Internet connection worked well. I would come back again.
| 5 | null |
Poor service, won't recomend it to anyone.
The service at the hotel is really bad, since the check in.
Couldn't get anything on my room without having to ask 5 times the front desk, little things like a hair dryer that was suposed to be on the room even before i ask for one.
There is no free wi-fi and the paid one ABSOLUTELY SUCKS! It doesn't work everywhere in the hotel and the speed is really low.
The elevators system is very old, confusing and will make you angry after losing so much time waiting for one.
The air conditioner wasn't working and i had to call 3 times before an employee could solve the matter at 2AM!
It's just not worth it, avoid it.
| 1 | null |
Watch out for overcharging
A fine hotel - nice staff, good but expensive food - but my experience was spoiled by overcharging.
As a holidaying family of four we had two rooms and my card was charged $400 deposit twice when we checked in. Fine except the clerk didn't tell me so the first I knew was when my card was declined in a restaurant.
On checking out I settled for food and other extras worth over $500 in total and I was double charged, once for each room. The hotel cannot explain why they charged both rooms and five days later I'm still waiting for the refund. I've emailed and phoned Guest Inquiries repeatedly but they always seem to be on voicemail and never respond to messages.
I'd advise staying somewhere else where the front desk are under less pressure to extract dollars from your account as fast as possible.
| 1 | null |
If you like nice hotels, don't stay here.
I went to San Francisco for a wedding and needed an affordable place to stay, which is difficult in San Francisco. We paid a little more to stay at a Hilton, which we recalled was a decent hotel chain. The hotel is huge, the rooms are clean, and the service was very nice, but if the hotel had 2,000 less rooms it would be a Holiday Inn. I would rather be in my bed at home, and that is never fun when you are dropping $$$ for a hotel. I would recommend looking elsewhere. We chose the Union Square property because it was closer to Chinatown, so convenience factor was good.
| 2 | null |
Unefficient front desk staff
No parking, wifi didn't exists, hotel staff: a young nasty lady in the front desk doesn't do her job. I need to print something and she just says no.
| 2 | null |
A bad place to stay
my boyfriend and I had a road trip in California and decided to stay here for 1 night.it was one of our terrible experience comparing to the other hotels, because of:
noisy room,
Room was too small for two people.
AC was not working properly and it was very noisy.
you could hear your neighbors easily.
I don't recommend this hotel at all.
| 1 | null |
Not the best Hampton
We like Hamptons for their consistency and reliability. We spent two nights here and I would say it was just okay. Parking is cramped. Front desk staff was helpful but the manager was a little less so. There were no seats at breakfast and I thought he'd open an unused conference room but he didn't. It's an older building in a busy location. Very average.
| 3 | null |
Wonderful stay...
The neighborhood was okay, but not very attractive,it wasn't that far to central park or rockeffeler center, and times square is very close. Very nice trendy hotel, music in the lobby seemed a little too loud, and it would get too crowded there. Spacious nice rooms, very good coffee in the morning, and very friendly room service staff as well as the morning front desk. Ana was very sincere and great with helping us organize our day. Overall great stay, a little too expensive but you can get a good deal.
| 4 | null |
Disappointing
If the price was lower this would be an okay budget hotel for students or twenty-somethings, this would be worthy of three or four stars. However, at nearly $250/night, we paid far too much for a cramped, slightly dirty room with constant noise from the nearby trains. There were stains on the carpet and curtains, and some truly horrifying grime in the bathroom. The towels were also paper thin. Honestly, this felt only slightly better than a youth hostel.
| 2 | null |
Good Location, Clean & Efficient
Stayed here on a business trip. Found the location of the hotel excellent for getting to shops and transport links. Staff were all very helpful and friendly. Rooms were modern and very clean. Free WiFi was very useful, and it was good quality signal. Shower took a while to get the temperature right where it was stone cold then boiling hot before settling.
A slight moan was a party downstairs one night meant booming bass music for a couple of hours. Not excessive but not really needed when on a business trip and wanting sleep.
| 4 | null |
Lucky they had room!
We went to NYC on 28 December 2011, as my wife booked a place through Trip adviosor, without reading any reviews of an apartment in 147 street. Upon arriving from europe we found out that this was a scam... The taxi driver took us to a few hotels that were full, but we fortunate to find this place at a very high price for just one night. It is understandable. The room that were given was very small and our concern was that we didn't want to sleep out on the street..... In the morning we spoke with the Front Office Manager who was really welcoming and took personal interest in our remaining stay. We did yes get the Queen Suite as the rate was over $400 per night for the 4 days of New Years and then went down to $180. All in all the money was not the issue, but I only have positive memories regarind the Hotel. It was a pity we didn't book it first time. The hotel had Tea & Coffee facilities in the room and always at the bar near the reception. Door man was very nice, mature gentle man and after 10 months to remember this means that they were really special. Rosa was a hit too! Our Room was fabulous and very spacious compared to the first night box.... If you are planinng the festive season break, don't hesitate and go ahead with the hotel. Purchase the NY Pass as it was very worth it and the 34st station is meters away from the door of the hotel. To see the ball drop at midnight was rather tiring to wait from 1400 in a que like sheep and the local inforcment NYPD were Useless (With a Capital U) in regards to the issues we had on the previous accomodation booked. They speak to you with chewing gum in the coridoor and their standards were were poor, In Malta we are not used to these standars as every one is friendly and serious. NYPD were disrespectful, and they lowered my opinion on americans full stop. .. This hotel made it up big time and THANKS YOU HOTEL METRO (In Caps) YOU WERE THE CHERRY ON THE CAKE AT THE END! XXX
| 4 | null |
Best Hollywood Hotel & Location - LOEWS HOLLYWOOD
Looking for THE BEST place to stay in Hollywood? Look no further. The Loews Hollywood, formerly the Renaissance, is very cool, chic, in a PERFECT LOCATION on Hollywood & Highland, right near all the action, has great food - definitely try to get the Club Level and Club Lounge - great breakfast and hors d'eaurves/drinks, cookies, desserts, and very spacious rooms with amazing beds/sheets/pillows. You're right off the corner of all the action - Dolby Theatre (Academy Awards), Grauman's Chinese Theatre, great restaurants, wax museums, tours - we took the Movie Stars Homes tour which was fantastic - saw Ellen Degeneres coming out of her new house/driveway, and all our fav celebrities' homes, and so much more. You will not go wrong with your stay at the Loews... and great prices too. Oh, there's a subway right on the corner so you can take it out to the L.A. dodgers stadium or L.A. LIVE in downtown LA and loads of other places. Great Location!!!!!!!
| 5 | null |
Public is Grand
Stay on 9-2-12, Room was spotless, very comfortable beds and pillows the night views were spectacular of the skyline. Bathrooms were spacious. Staff was very helpful and professional.
The Pump room was really neat as was the Library.
Went down stairs to see the old photos of the past guests (Marilyn Monroe, Fred Astaire, Lucille Ball etc) I will stay again. Within walking distance of Rush street and Michigan Avenue, And about a $7 cab ride to Navy Pier.
| 5 | null |
Challenged when busy
From other reviews you know that the location is great, balconies overlooking the Riverwalk are worth the upgrade. Staff is very good except that when the hotel gets busy service falls apart. The hotel just does not have enough staff when the hotel is fully booked. During a recent weekend stay the hotel was busy with Christmas events and parties and management did not have extra staff on call. Room was not serviced until around 5pm. You could not get near the front desk or concierge desk. Waits for elevators were extended.
Valet parking appears to be outsourced and the service is hit or miss depending on your timing. The wait to just pull into the car park on a recent Saturday afternoon was 20 minutes.
Bottom line is to be careful booking this hotel if you are going to stay during a busy time. The hotel just can't handle being busy.
| 3 | null |
Horrible and expensive room
We made a reservation ( way ahead of time), for a double room and what we got was a very small single room with a double bed, so small in fact, that the bed was against the wall, making it impossible to get out of bed without climbing over the other person. No closet in the room for hanging clothes, only a few hangers next to the TV and blocking it if you use them. We complaied to the front desk and got no results, but instead, a very antagonistic attitud, take-it or leave-it. The window air conditioner was so loud that we rather shut it off and sleep hot than listen to it.
| 1 | null |
Perfect Family Stay on the Riverwalk
There's no topping Embassy Suites if you have a family! Free breakfasts, coctail hour, 2 room suites, and high quality accomodations every time. The Riverwalk Embassy Suites went beyond my normal expectations. Perfectly situated on the riverwalk, we spent 4 nights just being out and about the downtown area. Also walking distance to both the Alamo and the Old Market. Check out a map-you can beat it! The free manager's reception included homemade salsa, cheese trays, fruit, veggies, pasta salad, snacks and bowls full of candy which our kids loved! Breakfast was great as alway and as expected.
Two downfalls though...the pool is really small and the hot tub seats only 4-5. The other downfall is the parking. I don't remember the numbers exactly but you have to pay approx.$25 per day for valet parking, otherwise you can go find some other paid lot for $12-15 but have to repay everytime you leave and return. At least the hotel's fee allows you to come and go and covers the whole 24 hours. Staff was excellent and helpful. With 3 kids, we almost always choose Embassy Suites because of their 2 room suites, free breakfast and manager's reception and were certainly rewarded at the San Antonio location!
| 5 | null |
Great location and spacious rooms
We stayed one night here and have no complaints in regards to the room, location or customer service. Finding the hotel was tricky as well as parking. Checked bags to be delivered to room but they refused to deliver unless you were in the room to accept them. A little bit frustrating when you are expecting them to be there and in a hurry to make a play.... Clean room, very spacious, great view. Would reccommend.
| 5 | null |
Great Location
The location of The Pearl Hotel is great, rooms were very clean, comfortable and modern. Breakfast inclusion was ok but agree with previous comments, considering room rate, plastic plates were not appealing, also the seating for breakfast was insufficient. On a positive their cheese and wine offerings in the afternoon was great! We take this opportunity to praise Juan at front door, whom we found to be very friendly and helpful. Unfortunately we did not find Reception Staff nor the Concierge as receptive as Juan. Not sure that Reception standards are up to International guests expectations. Overall, well located, modern, clean and comfortable, only negative Reception staff.
| 4 | null |
Prefer Hampton Inn
We often use Hampton Inns and decided to stay here instead. Not bad, but probably not quite as good as the Hampton Inn. Good service, food about like Hampton. Generally ok and good value. Next to a Goode's Barbecue that was fun but not very good food. Outdoor pool not in use because of temperature in December.
| 3 | null |
majorly disappointed
we were extremely disappointed with our stay here. the entrance and the lobby set us up too much only to be dramatically let down later when we went through the lifts to the room. The lifts , corridors and rooms all have a strong odour. The floor cleaner in our corridor was extremely impolite and almost knocked us over with his broom with no apology and continued cleaning the floor as if he was in a great hurry and just scoot from there. on entering the room we were shocked to see tht the queen sized room was hardly enough for 1.5 persons to even breathe without suffocation. Some people might call it a part of the new york charm but we were not enjoying this specially given the price this place charges. The shower looked rusted and the room poorly put together and cleaned. It just seemed like we were thrown away in a store room... small rooms can really make a hotel look inhospitable inspite of whatever hardwork maybe have been put somewhere else. the hunks at the entrance will first take your bags up to the lobby level but only when u think they were being nice they ask for a tip and no they wont just settle for 5 dollars... they make a face and at 10 they will just yield a little bit just enough to make you feel like you are just a little less than a cheapster... really disgusting attitude..
| 2 | null |
Okay if you get it really really cheap.
This is not a resort. It's a lower end motel. The rooms are descent, but they could be cleaned much better. The bathroom had a ton of ants and some gross red stuff all over the walls. The pool area is alright. Not bad, not great. Jacuzzi is nice and large.
There is free internet, but it's probably free because it doesn't work. When it works, it is worse than 1995 dial up. If you need internet, which many people do today, DON'T stay here.
Many of the other guests seem like they are druggies or transient. There was a shooting at this motel in November. That kinda gives you a feel for the type of place this is.
I found it for less than $25 on Hotwire. If you can get a room for under $25 then I think you won't be too disappointed. I definitely would not pay more than that.
| 2 | null |
Disappointed
The rooms are small (even for NY), furniture and rug is worn out, walls and trim is chipped and beaten up, bathroom is smaller than the closet and the heat isn't adjustable... we melted even with the window fully open. This hotel is disappointing, go somewhere else.
| 2 | null |
Great service and location
The Tremont is about a 6 block walk from the Inner Harbor. It is located near many places to eat. We stayed here because we needed access to John's Hopkins hospital and this hotel is located about 5 min drive from the hospital. The hotel has a very reliable shuttle service that we used at no charge. When we called for pick up we never waited a long time. The employees at this hotel were very friendly and super helpful. The driver, front desk clerk, wait staff. The room was a clean tastefully decorated mini suite that included a microwave, fridge and sink. There was a coffee maker with some coffee packets and also a couple free bottles of water. There was a couch that faced a flat screen TV. The bed was very comfortable and had a nice comforter on it and a selection of pillows to use. There were some ornamental pillows as well. The bathroom was set back behind two doors. The first door was to a dressing area with a mirror and closet and room safe. The other door was the door to the bathroom. The bathroom was a nice size but not what I'd consider large. It had a hair dryer and some complementary toiletries. My only complaint was that the shower did not have any grab bar. None. Well, unless you count the soap dish. So be very careful getting in and out of the shower as it is very easy to slip. We had dinner at the restaurant Tugs, which is located on the 2nd floor. They have a bar and table service. The food was very good for hotel fair. They have fish, burgers, crab cakes, salads and soups. There is also a deli in the lobby area that has drinks and prepared foods. Hotel has free wifi. There is valet parking and self parking. Valet was very efficient and the employees also very nice people. Baltimore also has a bus called the "Charm City Circulator" that is a free bus to different parts of the city including Inner Harbor. There is a green line, orange line and I think purple. We were able to take this bus from John's Hopkins down to Inner Harbor area and back very easily. We would stay at the Tremont again if we are ever in the area. Didn't use the fitness area so I can't comment on that.
| 4 | null |
Location Can't Be Beat
I stayed at this hotel for five nights on business April 16-20, 2012. This is the third time I have stayed at this hotel. Located right across from Union Square, the hotel is in the middle of so many of the things that bring you to San Francisco. The start of the Powell-Hyde and Powell-Mason cable car lines are just three blocks away as is the Powell Street BART station giving you convenient, direct access to SFO airport and easy access to OAK airport -- there is a short shuttle ride at the end of the BART ride to the airport. You can walk to many locations but all sorts of public transportation are available at or near the hotel, including the historic street cars from all over the world that travel to Fisherman's Wharf via Market Street.
The hotel is really two buildings -- the original section built right on Powell Street and a more modern tower behind the lobby that basically houses sleeping rooms. It can be a little confusing finding your way around in the hotel if you are attending conferences there with meetings in multiple rooms.
I have stayed in both the old and the new section. The older section has a lot of charm that some may find dated. The tower rooms are much more modern but still are a little short on features that are common in newer hotels -- especially accessible power outlets. The beds are absolutely wonderful. For the environmentally conscious traveler the hotel offers you the option of declining housekeeping and actually rewards you with your choice of vouchers good for food in the hotel, including items from the mini bar, or Starwood points. One small shortcoming is the lack of easily-accessible casual dining with a broad menu in the hotel.
All of the staff I dealt with were very helpful and accommodating. Overall, this is a wonderful place to stay and make your base for exploring this incredible city.
| 4 | null |
Adequate for the price
Not a great place to stay, but it had a bed and air conditioning. The location was difficult to find the first time around, not so bad after and was close to a mall and restaurants and easy to get back on the highway. The staff were borderline rude and uninterested in guests. They charged us a surprise 2 dollar cleaning fee at checkin, which I suppose was pre-empting a tip for the maid. Pool in the back but it was really just a tub in the parking lot. Terrible pillows. Still, it was cheap, although there were others in the price range that I would try next time.
| 2 | null |
Airman's Graduation
A very clean hotel. My room had two queen beds. The bathroom was a little bigger than other hotels. The room came with a little fridge as well. The front desk personnel was very helpful.
The breakfast bar had scrambled eggs, sausage gravy and biscuits, bread for toast, beacon, fruit, three or four different kids of cereal, and a waffle maker with waffles shaped like Texas. The waffles were sweeeeeeet. I just had to take one to my airman every morning. He loved it.(Don't forget silverware if you do this.) There was also OJ and coffee. There were other items, but this is what I couldn't get enough of. Like someone else has already said, the hotel opens the bar at 5:30 am on Thursday's and Friday's. They cater to the families who are going to graduation over at Lackland. Hint: for those going to graduation...make a right out of the parking lot, go about a mile and you will see the sign for the Valley Hi Gate of Lackland. This is the best way to go into Lackland and the famous boots every airman wants, the store is located right next to McDonalds right before the gate.
They had an in door pool. The kids enjoyed that. I recommend this hotel if you are planning a trip to Lackland.
| 5 | null |
charged twice for the room
The room is really nice and clean. The problem is I was charged twice for the same stay. I made reservation and prepaid via Priceline.com. A few days after I came home, I found out my card was charged for another $87.95. I didn't use any paid services, and I was not being told I was charged for anything when I checked out. I called and they said the charge was a mistake promising that will give me the refund tomorrow. Except this mistake, it was a pleasant for me.
| 2 | null |
Poor Service Nasty Staff!
I was recommended to stay at the La Quinta from a friend whom had stayed there. I arranged three rooms for over a week each through the Manager Gary Pratt. Who turned out to be a nasty little jumped upstart. I was informed all our rooms would be upgraded. None of which were done. Two of the three rooms were very noisy with the vent making a loud droning sound continually. I complained and was eventually moved to a larger room. This room was even noislier. Both my colleagues mentioned this upon their visit to my room. The last night, I had to put on Noise cancelling headphones in order to get a couple of hours sleep. When I informed the front desk that I wanted to receive some compensation, "Mr Pratt" as he now called himself aggressively approached me informing me I got a good deal and I should be happy. He is a nasty little man that should not be in the hospitality industry! He reminded me of Basil Fawlty of Fawlty Towers
Whilst the staff were OK, none of them seem happy to be working there.
Breakfast was so lame and the staff unfriendly, we only went there twice, the second time to confirm it was so bad.
Do not stay at this hotel!
| 1 | null |
Staffs are very problematic
Had some bad experiences.
1. Guys. You should not lie.
I am a gold member and I requested a space-available upgrade to exec floor. The first employee I met told me that the night is full book, so it cannot be done. Because I did not think it was busy time of the month and week, I requested again to higher manager. And suddenly a room appeared. I would not think that you guys gave me a booked room. No way.
I know that it is more convenient to just lie that you are fully booked, but pleas lie all the time consistently or don't.
2. It took about 30 min. to borrow a flash light.
I know I am not supposed to borrow one, but employees in the front were very negligent about how much it is going to take for their security to bring one. One woman was almost very rude and did not care about anything out of her job description.
3. Breakfast area smelled like a towel that's not been properly dried. You know.. the smell of water gone bad.
Only thing that was nice was door men who did their job.
The front desk employees should learn about the upgrade policy of hilton honnors, and general attitude.
| 2 | null |
Nice place
Nice hotel, clean and good service. The train station is near to commute around town and the west end where Kennedy was shot is close. If you like grilled meat then there are plenty of chop houses and grills for you
| 4 | null |
nice hotel..but beware of pricing
The hotel itself is in a great neighborhood, clean, quiet and the front desk staff and door men are super friendly. That being said, the rooms are ok, but the walls are thin and you can easily hear conversations happening between floors and hallways. The spa is BEYOND overpriced. The facility itself is pretty and serene but the prices would overpower the relaxation. DO NOT RENT A CAR FROM THEM! The facility they use have too many hidden fees, they do not check the car out before you use it or when you return it and by opting for a full tank of gas, we were charged $72; yet were never told the grade of gas, the amount of gallons put into the car, the price per gallon. The friendly concierge desk turned into nightmares once you check out! For a little more $ there are nicer hotels to stay in. I will not be staying here ever again!
| 2 | null |
It was a place to sleep, but that was is.
Both staff members at the front desk were pleasant. The male staff member was training the female staff member so check-in was slow and cumbersome.
Bottom line, the property has lived its useful life. It no longer meets the standards for a hotel. It is time for it to be demolished and rebuilt. It is the kind of hotel you picture in horror movies. A real “Bates Motel” so consider staying somewhere else unless you like things cheap and scary.
| 1 | null |
Don't Bother!
Writing this for my husband who was beside himself with how bad this hotel was - even for a one-night last-minute stay. Place was dirty - hallway, rooms, bathroom in particular. Joke of a restaurant. To use his words "Nasty!"
| 1 | null |
Poor management leads to a poor hotel
Before i write this review folks, please review my other reviews to see that I have been nothing but positive up to this point. Also please go back through the reviews of this particular hotel to see that many of these issues that I am about to bring to your attention have been brought up numerous times before in past reviews and you will notice that the management of this hotel always responds to cover their hineys by saying "we are unaware of this" or "sorry we are working on it" or " We apologize but we will look into this" but they never seem to do anything about it.
Also folks, if you are looking for a location near sea world, there is a hyatt hill country right next door to this hilton that has wonderful reviews and we wish we would of stayed there instead.
We went to san antonio for the weekend. There was four of us. Myself and my wife and my two very young children. We picked this hotel because of the location and the price. For us it was about $150 a night. When we first arrived in the hotel, we were told that the hotel was booked solid and we could not take advantage of our suite upgrade. When we went to our room, we noticed it was very warm in there, but it was very late and we were tired from driving 5 hours. We brought to the front desks attention that it was hot in our room but was told that there were no other rooms available. We were tired and wanted sleep.
We had two queen beds. Each adult slept with one child. Before we went to bed we decided to shower. We noticed that there were only 3 bath towels, no wash, no hand and there were 4 of us in the room (this was written about in previous reviews and they still have not fixed this issue). So i of course had to go on a towel run at 11 o'clock at night. The room was warm but we made it through the night.
The next day we left and went to sea world. We had a blast. We made it back to our room about 8 pm and once again noticed the room as hot and you guessed it, only 3 towels for 4 guests. I went to get more towels and told the management to come check our AC. The guy that came to check our air said our air was blowing at 77, there was ice on the line (which in my book means a blown compressor) and that we should move to another room. But of course once again there were no other rooms available so we had a choice. We could stay in our hot room, or pack up and move to another room with one queen bed and 2 of us would have to sleep in a roll away. As we were checking into our new smaller room (just as hot) we were approached by two other people on our floor that had broken air conditioners too. One of them was having a wall unit put in, and the other was going to check out and go somewhere else.
We were told by the management that we would have both nights taken care of and we would not have to pay for our stay given all the issues we had. When we checked out of the hotel, only one night was removed and i was told to call and discuss the other night with the service manager of the hotel. After numerous messages to them with no return calls, i called hilton directly- they contacted the manager and he said he was not going to cover our stay and didnt care what circumstances we had. I will not stay at this property and probably not another hilton property again for a long time until they get their act together. I work in the travel industry and i book hotels and airfare for people with medical conditions and to think that one of my customers may of been stuck in this hotel scares the daylights out of me.
I would strongly suggest staying elsewhere. Lets see the manager write one of his "i was unaware" follow ups to this review.
A couple positive notes - it was close to sea world, and the kids pool was great. BUYER BEWARE!
| 1 | null |
Disappointed
I just returned from my stay at Hilton Charlotte Center City. I was there to attend an ASCD institute. When I made my reservation in advance for two nights I was not told that the first night would be billed to my credit card immediately rather than just held for me. They did know I was attending the ASCD institute because I had to tell them when booking in order to get the institute rate. When I checked out and tried to pay for both nights with the travel credit card my school district had given me I was told I could only use it for the second night, the first night was already charged to my personal credit card and could not be changed. So now I must wait four to six weeks to be reimbursed by they district because I did not follow the district procedure. I talked to another person who stayed at a different hotel because school districts do not pay for hotel rooms in advance because they cannot afford to pay for hotel rooms that might go unused. I have travelled numerous times with my school district and have never had a problem with a hotel transfering the charges from my personal credit card to the school credit card when I checked in or out.
In the minor complain department, no maid service and no shuttle from the airport to and from the hotel. The only transportation is a $25 taxi ride each way.
I have stay in Hilton Hotels many times, but this one was a definite disappointment. I will not be stay at the Hilton Charlotte Center City again. The Hilton Honors point you get are not worth the aggrevation.
I also had a problem with internet access. I was not told when I checked I was not told ASCD had arranged for internet access with a special code so I had to pay to get on the internet to get the handouts and presentations I would need for the next day. When I complained about this I was told the code was written on the outside of the key holder. However, when I tried the code, it did not work. The code had been written down incorrectly by the person who checked me in the night before!
| 2 | null |
A disappoint in this great city!
Booked our night here at the last minute on the HotelsTonight app on my smart phone. Glad we didn't pay full price - we would definitely feel ripped off! We arrived quite late at night and although we felt that $40 was a lot to pay for valet parking, we were quite road-weary and would have paid it - but the lot was full! We got directions to the city-owned parking garage and it was explained that we would be buzzed into the hotel basement directly from the garage. We buzzed and buzzed, with no answer. I finally ended up calling the hotel, while standing in front of the door and after working my way thru the interminable telephone tree, managed to speak to a human being. He check his security camera (what was he doing when I buzzed ten times?!) and let us in. The room was small, but again, we were really tired and just glad to get into a clean bed. They have this really weird thing with the electricity, where you have to put your keycard into a slot by the door to get power. When we tried to turn off the light over the door, it wouldn't stay off! So in order to get the room dark, we had to remove the keycard, which turned off ALL the power in the room - no TV, no ability to re-charge any devices! This place was just strange - I'm glad it was only for one night and not crazy expensive!
| 2 | null |
Fantastic Find!!
My husband and I come to NY frequently both on our own and with family; The French Quarters is such a find - I will try it first from now on. Colin the manager and the concierges are incredibly friendly and helpful. The rooms are quite nice by average NY hotel standards and are close to spectacular when you average in the price and location. Situated on Restaurant Row in the Theater District, The French Quarters is ideal for anyone who wants to see plays. It is also within walking distance of 5th Ave shopping, Central Park, Chelsea (if you are up for a bit of a walk) and endless restaurants. I have been talking up the F.Q. to friends and family. We will be back. Thanks!!!!
| 5 | null |
Like a King in New York
New York is expensive, but it is nice to get a good deal. One of the best is the week-end rates at this well located hotel at Lexington and 57th. Three nights starting on Friday, but doubling on the Monday, at $200 per night for a well-appointed suite. Huge King bedroom with acres of shelf and cupboard space; wardrobes that actually do have plenty of hangers; an excellent toilet/bathroom equipped with a fine array of cleansers and lotions; and a sitting room with a 2nd widescreen TV, a sort of kitchen area, and ample desks and sofas. Nothing is missed---- iron and ironing board, hairdryer, even complimentary slippers, bathrobes and umberellas. New York seems to be following the example in hotel hospitality that I first encountered in Tokyo. From the outside, and even from the lobby, it doesn't look to be such a good place, but once in your room, you feel like a king!
| 5 | null |
Met my modest expectations
I'd been to the AGR twice before when it was the Pointe at South Mountain. I wasn't overwhelmed either time; based on recent reviews here, I wasn't expecting a lot when I attended a professional meeting there recently. The facility is in decent shape for its age. The grounds are lovely, full of interesting animals and birds early in the day. The "banquet" food was excellent. All the rooms are suites. Yes, the 2 TVs in my room were quite old and shared 1 remote. The carpet needs cleaned. My feet were filthy after walking barefoot in my room. I couldn't turn my AC lower than 72 degrees ... not a huge issue, but I like it a little cooler (70) when I sleep. I noticed that after a couple days my throuat was sore and I was sneezing a lot ... which seemed odd for Arizona. Then I happened to look up and see that the ceiling vent in my room was COVERED with dust. It looked like a dryer went that hadn't been cleaned in a year. That's a good example of the resort not tending to the little things. When I made my reservation, I received an email from the AGR stating that the resort fee was included in the room rate. The email had a link to a list of what the resort fee covered. When I checked in, I was told that the $15 daily cost of the health club was NOT included, contrary to the email list. All the reaction I got from the staff on this was "I hate it when they do this." My room didn't initially have a coffee maker in it. When I asked for one, they brought it & coffee quickly. One afternoon my electronic room keys stopped working. The replacement key I got from the front desk didn't work either. At that point someone nearby from housekeeping stepped in, called Security. They showed up quickly, let me in the room, and delivered 2 working keys a few minutes later. My second-to-last day there, housekeeping left me with 1 roll of toilet paper with about a quarter-inch of paper on it ... REALLY? Again I called, and they brought 2 full rolls within 15 minutes. At a resort or hotel that pays attention to detail, none of these issues would have existed. The health club fee would have been covered as promised, my room would have had a coffeemaker when I checked in, the room keys would have lasted my 4-day stay, I'd have had ample toilet paper all the time. This is not a bad place to stay. I enjoyed being there despite the minor aggravations. I believe it'd be a good place for families. But the Arizona Grand Resort could do so much better!
| 3 | null |
A pied a terre of old world refinement, current style
The Rittenhouse 1715, just around the corner from the square, is a terrific, little gem offering elegant rooms with modern amenities . . . yes, they still provide emory boards and toiletries . . .and include a continental breakfast in a cute french provincial type environs.
| 4 | null |
No Smoking law in IN
Website no updated with that information. Lots of motels near by. Didn't feel concern for our safety. Hotel personnel pleasant. Room was clean. Small pool and whirlpool.
Overall not a bad place to stay.
| 3 | null |
Cool vibe with intimate feel
I would recommend this hotel to those who are seeking a chic hotel with an intimate feel, who insist on a comfortable, quiet room with hip decor. The professionals at the front desk are very helpful. I extended my stay at the Marcel instead of going to the Hilton where I get reward points. I stayed nine days and was delighted with every aspect of the hotel. Jacquelin, the front office manager, always answered my smart phone 'texts' quickly when I was out and about and had a few questions during my stay. All the employees are top notch, from those at the front door to those who make sure the top floor sitting area and rooftop patio is 'just right'. The Marcel has an intimate, calm feel to it but when you walk out the door, you are only minutes from everything that you will need in NYC!
| 5 | null |
I returned and did not regret it
So I have already reviewed this hotel and found it lacking several months ago. But we were recently given the opportunity to return and were pleasantly surprised by the experience. We stayed this past weekend for 2 nights in a club level suite. Brand new updated room with plenty of room for my husband and 2 year old. The check in process was very smooth and much quicker than before. Special kudos to Damien- our bellman- who was so excited to give our daughter crayons and a coloring book on check in. (She used that book all weekend:-)
If you are traveling with children, I highly recommend this club level 1 bedroom suite. (we were in room 4531). There was a small living room with comfortable updated furnishings and a large (for NYC) bedroom with very comfortable King sized bed. You could close pocket doors to the living room which allowed us to relax and watch TV after we put our daughter to bed. The bathroom was nicely updated and large with a huge shower (for NYC) and separate tub area.
It was really easy to get up in the am and go 1 club level down and grab a continental breakfast and there were plenty of toddler friendly selections. Housekeeping was great and made up our room by 9am both days. All in all, it was a fantastic weekend and I very much enjoyed our stay. So glad we gave this hotel another chance.
Cons: This is a busy hotel in a touristy location. If you are looking for a boutique hotel experience, this is not it. Lots of NYC tourists. Its also tricky to get a cab from this location in the early evening heading uptown.
| 4 | null |
Great stay!!!
My family and I went for a weekend getaway to Boston for the long weekend in May. It was our first time staying at this hotel. The best feature I have to say is the freindly and welcoming staff. The children even got a special coin from one of the porters. The selection for the buffet breakfast was quite extensive I was really surprised. It had a full service breakfast, it also included a healthy option of daily freash fruit. The pool area was great. The pool was 3 ft all around. This made it enjoy for my small children to swim in. We worried that being close to the airport we would hear the planes in the evening but this was not the case. There was a small fridge and microwave that were functional and helpful for the bedtime snack. I liked the location and it was within close proximity to all the places we wanted to visit.
| 5 | null |
Good stay
We stayed here because we received a discount through a friend who works for the Fairmont. Besides the front desk staff, our overall stay was really good. It only took three rooms to get ours right but the rooms were nice and the Tonga bar was really cool.
| 4 | null |
Another great stay!
I know the Empire continues to get mixed reviews but we have just returned from a three night stay and I wanted to update my previous review. My husband, 15 year old daughter and I stayed in a corner suite and in addition to the amazing views of Lincoln Center and up Broadway and 7th Avenue, the suite was roomy and comfortable. Yes, the shower with one door is still strange, yes the standard rooms are very small, and yes you have to pay for WiFi but the convenient and lovely city location, fun over-the-top retro art-deco(?) design, Starbucks just steps one way and PJ Clarks the other way, this is a great choice for families, couples, and business. And, oh yes, if you have a teenager who loves "Gossip Girl," you may be lucky enough to be there when they are filming something in the opulent lobby!
| 4 | null |
Beautiful historic hotel handy for downtown...
We spent 3 nights here last week as a family group, I checked very carefully on line at the reveiws and decided that instead of booking 2 rooms we would book a king suite for the same price. This turned out to work very well as the space was excellent! We had a small hall, a king bedroom with a rollaway and small but perfectly adequate bathroom and a huge room with a table and 6 chairs, a sofa and 2 chairs and a double bed. There was also a larger bathroom. The bed was very comfortable and both rooms were furnished to a high standard and very clean. The "living room" had a lovely view of Boston castle.
I would definately spent a little extra for a suite again as it made our holiday having the 2 bathrooms!
We ate in the Irish pub, MJ OConnells which was good, typically american/irish food.
All in all a great hotel if you want to have access to downtown Boston as its just across the road from Arlington T station. We walked most places as it is so near the public garden and the common.
| 5 | null |
4 Night Stay Was Not Worth It
The room was clean but the rest of the features in the hotel were not up to par. I stayed at the hotel for a convention and the first day we went to eat at the restuarant in the morning and were never even served so we left after 20 minutes and went somewhere else. Another colleague waited 50 minutes for an his breakfast. The second day another colleague waited 40 minutes and the waiter completely forgot his order. One nite I went to the bar for a drink and although I was sitting dead center at the bar the bartender walked around me and talked to other patrons and never even acknowledged my presence to the point where she turned her back and started talking with another customer in the corner after 10 minutes of this I left without a drink. As a former employee/manager in the food and beverage industry I would say that this hotel has no clue about customer service!!!!! Stay somewhere else.
| 2 | null |
Lovely hotel in the heart of New York City
We love getting away for an overnight date in the city! I was thrilled to be a part of a fabulous competition called Art Takes Times Square and decided to use Priceline.com to get a hotel. You put in the amount you're looking to spend and the number of stars, your credit card number and then take whatever they give you. I put in $150, 3 1/2 stars or higher, the neighborhoods I preferred and up came the Empire!
We were thrilled with the location (right across the street from Lincoln Center) as it's close to everything, including the parking lot we use on 12th Avenue and 60th Street. It was a beautiful day - we strolled through Central Park to the upper East Side, down Madison Ave and back through the Park. That evening we walked to dinner with friends in Times Square - went to all the festivities associated with the great event, and walked home. A perfect day in New York!
It appears the entire hotel has been nicely renovated and all the rooms refurbished. The lobby is gorgeous and our room (although on an interior air shaft) was clean and well appointed with a beautiful new bathroom. We didn't expect a view of the park at that price - AND - we didn't really spend much time in our room anyway, but enjoyed it even without a view.
I would definitely choose this hotel in the future - and highly recommend it to others.
| 4 | null |
Worst place I have ever stayed......EVER!
Hands down the most awful place I have ever stayed. 1. Room was incredibly small, not even enough room to have an open suitcase out and still be able to walk around the beds. 2. Sink in the bathroom as about 6''x6'', with a glass shelf installed 8'' above it. It was impossible for me to wash my face, for my dad to shave, etc. 3. The walls are paper thin. I listened to my fellow hotel guests have conversations at a completely normal level, and could hear EVERY SINGLE WORD! 4. We had a room with a window to the outside, other hotel guests had windows that opened to a wall. Yes, a wall. With no air conditioning at this hotel, you better hope it doesn't get above 80 degrees. 5. Ceiling fan and light are mounted together. In excess of 15 times during the night, the ceiling fan and light would turn on (even though both were switched off). Upon explaining this unusual occurance to the hotel staff, their response was "We have had no complaints about any electrical issues." I realize that this was probably a fluke and is completely fixable. However, after hearing the response from the staff, I am willing to bet the next guest in that room has the same experiance. 6. Upon arrival, the bathroom had multiple hair strands on the floor and hung towels. Gross. 7. I am pretty sure the pillows were made with concrete. The morning of our departure, we found feather pillows in the closet. Why the heck were the comfy pillows hidden away?
Thanfully, I only had to stay one night here. So, if you are looking for hotel employees with decent customer service, a clean room and a good nights sleep, do not stay here.
| 1 | null |
Great location, great staff, great rooms
This is a gem in Seattle. It has the feel of a tiny, boutique hotel, with attentive staff, clean, well decorated rooms, and a prime location. My husband and I stayed here for three nights and would definitely come back next time we're in town. One tip - try to get a room on floor three or higher - the second floor rooms are close to street level and a bit loud.
| 4 | null |
Excellent Service
I am staying at Suburban Extended Stay Hotel Charlotte longer that I expected to be. I arrived at 3:00 am and was greeted by a security guard. The manager promptly came down and checked me in. I have received the best service from the staff and feel completely safe staying here. I don’t understand the other reviews because I have received the best service - or I wouldn't still be here - 11 months later.
| 5 | null |
PICK UP COULD BE FASTER
As always this hotel was superb, has clean spacious rooms, good value for the money, but the return pick up could be better, they are a little slow and directions were unclear on where to go exactly...
| 4 | null |
Horrific
This has been the single worst hotel experience, period. Was finally given a room at 7p.....one bed when reserved two...room below standard, bed spread soaking wet bleach. Was told that my. Check-in was delayed because I was grouped with flight attendants who departed at 6p.
| 1 | null |
Good Bed but Nothing Else
I've been happy with past La Quinta stays and I understood the kind of hotel I was paying for. But other than the bed, this was a poor experience that I won't recreate. Dirty bathroom. Missing a chunk of wall. I actually didn't take a shower the next morning because it made me uncomfortable. Bad location, sharing a fence with the freeway. Awoken in the middle of the night--several times--by loud other patrons right outside my door. Based on the skeezy location I was afraid my car was being stolen and was pleasantly surprised to find it there in the morning.
Also, no business center of any kind though one was advertised.
| 2 | null |
New but Lacking Service
This hotel is new and offering 25% discount on room rates when we stayed there Jan 18-21, 2012. Hotel was practically empty with only 5 rooms out of 60+ occupied. The front desk staff failed to tell us the pool and hot tub were not being heated due to low occupancy. The housekeeping staff did not service our room on the second day. Breakfast was poor quality with very limited offerings which were getting quite stale by third morning. Only the 25 %discout made the value somewhat tolerable. The location is very hard to find and not easlily accessible.
| 3 | null |
If you like your hotels with mold, mice, and possibly bedbugs...
We came here with a school group of about 28 people from Jan 2-Jan10. Our room was 700, and it was your average, run of the mill hotel room. 4 of us had stayed at a Brooklyn apartment through AirBNB for a few days prior to this hotel, and it was nicer, cleaner, and cheaper.
A little more than halfway through our stay, one of our roommates discovered what looked a like a bed bug on her bed, photos of it were taken and compared to photos of bed bugs on the internet. She talked to front desk and we were moved to another room, they said they would have exterminators in the next day to see if there was a bed bug problem - they never got back to us whether it was or not (for the sake of people staying there now, I hope not).
Our classmates in 704 had mice in their room, so they ended up switching rooms too. Their new room had mold in the washroom, and what looks like slime oozing in the corner of their walls. The bathrooms in this hotel don't have an air circulation fan, which is probably why their rooms are prone to mold, particularly the shower curtains. Like other reviewers have stated, this hotel definitely needs an update. The location is good, but maybe not worth it for the hotel's decrepit state. One plus is they do have free (but slow) wi-fi for you to use.
| 2 | null |
Old rooms
Love W SO THIS WAS A DISAPPOINTMENT! Old brown furniture painted white - They remodeled the lobby area beautifully but they should of stated with the rooms...and we r platinum Starwood members and received an upgrade!
| 2 | null |
Extremely good value. Would stay again.
I had the disabled room, which meant an enormous bathroom. Although in terms of attractivenenss the bathroom left a bit to be desired, it was very clean.On the second night I stayed I had a problem with the tv - the fix-it person was there literally as soon as I had put the phone down to report the problem, and he fixed it immediately. All of the staff were extremely helpful. The location was fantastic, like maybe 7 mins. walk to the Gaslamp although there's also a bus stop right outside. There was some noise from other guests once or twice, but nothing major at all. Mostly the place was very quiet. If I had a bigger budget I would stay at a swankier place, but I didn't and what I did get was value for money here. There are street people everywhere in San Diego, including about a block away from the hotel, but I never at any time felt any kind of threat from anyuone, exactly the opposite. I live in Mexico and felt extremely safe at all times in SD. Wolud come back here.
| 4 | null |
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