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Perfect location for Cirque du Soleil
We stayed one night at the Celebrity Hotel in mid-October 2012. I deliberately chose the hotel for it's proximity to the Dolby Theatre and it could not have been any closer! We were able to check in early and got a room overlooking the neighbouring apartment building's pool. I was a bit worried at first that it would be noisy, but the neighbours were quiet and we had a good night sleep. The communal corridors are quite cool, and it does feel like a step back in time. The room was large, with a sitting area and eating area. The bathroom was nice and clean. One thing to consider, there were no supplied soaps etc, so just make sure you take your own. The breakfast in the morning was quite good, with a good selection of cereals, muffins, toast, juice and coffee etc. I would definitely recommend this hotel if you are planning on going to Cirque. The area did feel a little rough, but for one night was fine. We also had no trouble with parking.
| 4 | null |
Not a place to stay with kids.
This hotel needs an upgrade period. The floors of the rooms and mattress/box springs are probably the original ones from when the hotel was built in the 70's.
The toilet ran constantly, which is probably why the prior person had the shut off valve turned off. When I went to call the front desk the phone didn't even have dial tone, luckily I figured out why there was no water in the toilet.
One day we returned to our room and we didn't have any towels, not even our dirty ones.
The front desk person helped on both of these.
There were also dead bugs behind the glass of the pictures of the wall. And the shower curtain rod was about to fall down. - see pictures.
I'm not picky, but I'd equate this place to glorified camping. I didn't want my young kids touching anything. It is close walking distance to a lot of places, but also is located directly behind a shopping center.
I stay at super 8's probably about 12 times per year and they are usually fine. I would have checked out after the first night had I not pre-paid for my stay. Really the owner of the place needs to upgrade it.
| 1 | null |
Great until the last 10 minutes
I wanted a cheap hotel close to the airport. For fifty bucks a night including a continental breakfast you cant really complain. A decent size clean room, bed was bit squeaky but not uncomfortable. Free shuttle which i personally didnt use. The pool was being 'cleaned' while i was there so couldn't use it. Wifi was ok, a bit slow. The hotel is in an industrial area which is a bit run down.
Breakfat was a choice of packaged muffins/danish, toast, and oatmeal., plus coffee and orange juice. I was very happy with the hotel until i had breakfast. My chair collapsed under me, leaving me on the floor. Luckily i wasn't injured. We checked the other chairs in the breakfast area and the majority of them were rickety/unsafe.
Apart from that very happy.
| 3 | null |
Good Value for Cost
This small (11-story) hotel is a good stay if you are looking for close proximity to plays, night life, good restaurants (close to Hell's kitchen) and subways. We were in our room only late at night until early a.m. and because we were on the top floor we heard no street noise. The room was a comfortable size although the bath was a bit small. The staff was very friendly and helpful with information. The breakfast offered the usual buffet items but with some protein instead of all carbs...but unless you are there early expect a big crowd. We decided we would definitely stay there again.
| 4 | null |
The Worst
This place was FILTHY and disgusting!!!! The carpet was so dirty it turned my socks totally black. There was water leaking from the back of commode and the floor and rug were soppinng wet. The tub and sink were so dirty and there was a foreing substance dripping down the walls in the shower. Only had one pillow case on pillow and they smelled bad. The "so called" breakfast was dry cereal and old bagles from the day before. Will NEVER stay in this god awful place again.
| 1 | null |
Ummm..You Get What You Pay For
Prices were reasonable so we stayed here for 3 nights. As soon as we arrived, I noticed the tub was dirty with sand or gravel. Thought maybe it was cleanser. Next day, my husband takes a shower & the drain is clogged. There was 3 inches of water in there. Called for help & guy cleans out the drain. My husband said he noticed there was some water in the tub when we got there & thought it was strange, which means the maid never reported a clog AND she couldn't have cleaned the tub before us. That "sand" was from the previous patrons. Ewww! Then, the A/C breaks down. Guy comes to change the battery in the thermostat. Works for a couple of hrs. & shuts down again. Guy comes again to change the battery. Never worked right for 3 nights. Maid had just finished cleaning our room & she never left any towels! She was still down the hall & I had to call her. She INSISTED she put towels in our room, but I had to show her she didn't. Hotel is POORLY managed. Never again.
| 2 | null |
Wonderful stay
The stay was wonderful from the great smelling lobby, to the friendly, helpful staff. Everyone we encountered from the front desk to the maid was very friendly and helpful.
| 5 | null |
Fantastically located!
This hotel was so close to everything in SanDiego especially with a car! It was minutes away from the main attractions! Plus it helps with all the typical conveniences being across the highway (Target, restaurants, etc)....rooms are on the "tighter" side but you can't complain when you have all the great amenities like the very well heated pool, mini fridge, coffee maker, breakfast area, free parking, looks like rooms were newly redone. I would definitely stay here again; it was priced very well for all that you get. When you have a couple kids, you need amenities like the ones listed above! Highly recommend for smaller families!
| 4 | null |
Disgusting Hotel
I travel a lot and have stayed at a number of hotels in NYC and this is, hands down, the most disgusting place that I have ever stayed. The whole place has an odor to it that nauseating, the faucet leaked, you have to have "engineers" come to your room to adjust the temperature of the heat which I refused to do - how bizarre and antiquated - so I nearly froze to death the three days that I was there, the room was small, paint chipping off of the walls, wallpaper coming off of the walls and loud, dark, dreary rooms and hallways. Pay a bit extra and stay somewhere worthwhile.
| 1 | null |
Stay here only if you like SMOKE and BAD SERVICE
This was rated a four-star hotel by Priceline. The true quality of the room (hardly larger than a queen sized bed) is truly two stars, but the fact that I was given a smoking room after requesting a non-smoking room and the evening manager was unwilling to change the room earns the Empire Hotel just one star. When I called to complain about the smell of the room, the evening manager, Nicole, said there were no other rooms available. I then said that I would leave my review on TripAdvisor and she threatened to send Hotel Security to my room if I did that. Obviously, this is a case of poor training -- not institutional bad behavior -- but I would never risk a decent night's sleep here again.
| 1 | null |
Nice Stay
I stayed at the MileNorth 3 nights in May for a conference. The hotel is in a great location. Just a block from the Magnificent Mile and 3 blocks to Lake Michigan. The conference facitlities were nice and the food served for breakfast and lunch was good as well. Not gourmet but conference food never is. The gym was typical hotel: 3 ellipticals, 3 recumbant bikes, 3 treadmills, some free weights and a couple of weight machines. The staff was very friendly and helpful when needed. The rooms were clean and up to date - although not enough counter space in the bathroom for me.
My only complaints:
1. The elevators are slow - I wound up taking the stairs alot.
2. The rooms are noisy - I am a light sleeper and I had a hard time sleeping through the street noise (I was on the 22nd floor) - I picked up some ear plugs at Wallgreen's around the corner after the first night and it made it better but there are still sirens all night.
| 4 | null |
Really nice hotel!
Just a few blocks away from Times square and central park this hôtel is perfectly situated! The rooms are very clean and comfy and thé staff really helpfull . Thanks to Elizabeth who did the best she could to help us having the perfect get away in NYC. Five stars for the friendly and professional service she gave us!
| 5 | null |
Potential for more, but just good enough
Location, beds and linens are very good. Price and cleanliness were good too. I liked the pool area as well. However, the lounges were closed, the light rail makes a minor amount of noise and the furnishings are a little dated. The dated furnishings weren't period to the hotel, just dated. I would stay there again because of the pros, but only if the prices were fairly lower than those of other properties in the area. The Irish bar next door has the absolute best selection of Scotch and Irish whiskey that I have ever witnessed, don't miss!
| 3 | null |
This place is a dump
the lobby of this hotel is misleading. Once in the room, I was afraid to touch anything. It was filthy beyond belief and had bugs. Since I booked through hotwire, I was not able to get a refund and opted to sleep in my car instead.
| 1 | null |
A nice surprise
After seeing some of the negative reviews, I ignored them as I always do..lol. It was a little hard to find the main entrance on Grand, we entered on Hill street through the old reception area and made our way to the main lobby. Make sure to take a peak into one of the ballrooms..you can feel something in these hallways, the grand opulence of yesteryear may be gone but is still alive and it's beauty still shines. However the hotel should take a few steps to shine up this jewel of a hotel.
Check in was easy, no problem...the gentleman who checked us in was neither rude nor courteous...just blasé We were in room 763 and it was as I expected, in need of a little TLC...There were some nice newer touches so it appears they are trying....the ceilings were very high, the bed was comfy...lots of pillows...down pillows which I adore.newer Samsung flat screen TV.the bathroom is tiny but again this is a OLD hotel...I'm sure they give the better renovated rooms to full paying customers ...I paid $90. On Priceline so all in all I was happy...I would definitely stay here again..
| 4 | null |
Grody Grody LaQuinta
Normally I have only nice things to say about LaQuinta, especially because of their pet policy. However, this LaQuinta is a total dump with a pretty awful staff. The hallway leading up to our room was filthy- stained carpets, candy wrappers and food on the floor. The room was super tiny, which in cities I know is pretty common. The problem was the room and bathroom were pretty grody. The sink was dirty and I'm not sure the toilet had been cleaned that day. The shower looked soap scummy. The sheets had a funny smell- not a detergent smell either. The biggest problem was the broken air conditioner. It was particularly humid that night and the AC was broken and we needed to keep the window open all night. Needless-to-say, it was very noisy outside. That combined with the heat made sleep impossible. The next morning while checking out the clerk asked if our stay went well. We explained about the broken airconditioner and she actually shrugged her shoulders. When I asked why she bothered to ask me how my stay was, she responded with, "What do you want me to do about it? It's not really my problem". This LaQuinta needs to get its act together. I would not recommend, unless you are desperate to find a room with a pet last minute. If not, move on, this dump is a waste of money.
| 1 | null |
Staff is indifferent and rude, at best
For over $300 a night and a Sheraton brand hotel I don't think it's unreasonable to expect excellent customer service. Two examples: I asked for extra cream in my room for my coffee via a polite note left next to a tip. No extra cream left. I called to question my bill at the front desk this morning from my room and the front desk person was so rude to me that I ended up losing my temper with her. I cannot believe the tone this woman used with a customer. I wasn't even being confrontational, she just didn't want to deal with it. Oh, and while I'm complaining about things, they don't allow Gold level SPG members to use the concierge lounge. I will NEVER stay in this hotel again and it's unfortunate because I'm in Boston 35 weeks a year. They blew it.
| 2 | null |
good for one or two nights
just the place for a quick stay in manhattan. close to the underground, close to the airports, hassle-free check in and out. rooms are small though, and shared bathrooms make it less than ideal for longer stays (or something bordering on romantic). no complaints though!
| 4 | null |
Bad managed hotel
It is an expensive hotel with no free WIFI access for customers. They had to change our room twice: 1. We were asigned a not clean room in the first instance. 2. Second day they performed a maintenance without inform us previously until we discover the mess. Last room they gave us was for smokers, It stunk smoke a lot. After first day we stay they didnt clean our room, we should ask for cleaning. Windows seems not have been cleaned for years (in both rooms we were). Air conditioned was not working properly.
| 2 | null |
don't waste your money
Clueless staff, mediocre breakfast, bad (and expensive) valet parking service, dark rooms, extremely thin walls (couldn't sleep until 3am), slow elevators, and I could keep going...go somewhere else...
| 1 | null |
Excellent location....
.... for shopping. Close to Water Tower Place and across the street from Nordstroms Rack.
Parking is prohibitive at $55 a night, so we parked the car ourselves in the ramp one block away (probably where the hotel would have parked also) for only $35.
Room was nice and we had a view of the Water Tower. Had to request turn down service and also had to ask for chocolates, which were not provided at turn down. Breakfast was very good, but pricey.
| 4 | null |
Definitely Recommend
Plan to stay on next visit. Friendly staff and nice comfortable suite. Shuttle ride to Six Flags hot breakfast and eve social dinner was so convienient. Was able to save even more and come home with clean clothes because of wash room provided.
| 5 | null |
Just average - expect little service if booked through a 3rd party
We visited The Benjamin in NYC from Oct. 5 - 8, 2012. This hotel was offered as part of a package deal that included airfare, and oddly the only way we could secure the specific flights that we wanted was to purchase this specific package. That's relevant because we travel often enough to know that when you don't book a hotel room directly with the hotel or chain, you rarely receive the same level of service. The Benjamin proved to be true to that theory, unfortunately, as this was a special trip for us.
SERVICE
After reading every review we could find on this hotel (great on the booking site; not so agreeable on a site that is popular with frequent flyers), we noted that the Manager often comments on the reviews, implying a real care for customer service. We decided to reach out to him in advance of our stay and explained that we are celebrating a few special events, and that while we were aware (per above) that we hadn't booked directly with the hotel, that we hoped they might be able to offer anything to make the experience even more memorable (seriously, we didn't know what to expect: A slight room upgrade; a box of chocolates; a bottle of wine; a bottle of water....anything would have been a "story" to share). Instead my email directly to the Manager went COMPLETELY IGNORED. It certainly was transmitted as it didn't bounce back. And as I acknowledged within the email to him, we understood if they could offer nothing. But what I didn't expect was to receive absolutely NO REPLY whatsoever; a "gosh, sorry, wish we could do something" would have been better than nothing at all.
I'm sure people celebrate there all the time, but for us, as I mentioned this was particularly special because my husband and I celebrate our wedding anniversary in a different country annually and never repeat, so this was our sole US anniversary trip and we hoped to make it very special. In addition to this, our birthdays are five days apart and in the same week, and it was our first time ever travelling without our children since having them. So.....many people have many stories, and while this is probably low on the celebration scale, to go unresponded to was surprising. We have no grudges over no perks; just believe the ignorance was unjustified.
CHECK-IN
After checking in we were asked if we had a preference as to what floor we stayed on, and we said no preference at all, that our only request was to be far removed from the elevators. We had checked in quite early and rooms weren't ready yet, so we were told to return later, thus we couldn't immediately see our room assignment but were assured that it would be quiet. Imagine our surprise when we returned in the afternoon to find that we were booked into room 1806: The second room from the elevators.
THE ROOM
We assume that we had the most basic room possible, given that we weren't upgraded. The design was such that when you walk through the door, you are immediately in the bedroom area (no long corridor as some hotel rooms have). To the immediate right was a closet. When our bags were brought to the room the attendant noted that we did NOT have a luggage rack in the closet as we should. He then told us that this is okay because we can put our clothes in the dresser drawers. This was irritating because we prefer NOT to use dresser drawers when travelling to avoid whatever unseen uckies may have been left in the drawers. Again, unimpressed. Good service would have been to retrieve one for us.
The queen size bed was immediately in front of us, and immediately after the closet was a small kitchenette. This was a feature that had been very important to us so that we could eat cereal and milk in the morning, and keep cold bottled water in here. Caution here: They pack it so full of their own beverages for sale at a 300% markup, that the only available area fit a 1L jug of milk in the door, and then the small fruit bin in the bottom was available. We put two x 1L bottles of water in here and the fridge was full.
The armoire that housed the dresser drawers was quite substantial in depth, and stood against the wall between the kitchenette and bathroom, immediately across from the bed. The TV was also in here (more on it later). Because the armoire had the substantial depth of dresser drawers, it left little space between it and the bed...meaning that to get to the bathroom only about an 18" wide path existed - if one of you was entering the bathroom and the other leaving, you would have to wait at the side of the bed for the other person to pass because of this lack of space.
BATHROOM
The bathroom was a decent size, and what did impress us was that the shower was also a bath tub, which is not a given in NYC. What did NOT impress us was that the recessed plug for the tub would not contain the bath water and thus drained at a fast pace, and therefore the only way to enjoy a bath was to keep your hand or foot on it so that the pressure was firm.
TV
The television operates via wifi with service that lost reception every few minutes or so. Yes, we had the audacity to come to NYC and watch tv at night a few times, but it was so annoying that we couldn't watch many of the channels we wanted to because "no signal" was consistently received.
PILLOW CONCIERGE
We read about the pillow concierge service on the Benjamin's site, and noted that it is substantially hyped. Upon our check-in there was no mention of it. Our pillows were standard hotel fare, and never did we have a visit or hear mention of any pillow concierge the entire stay.
THE LITTLE THINGS
After a 6am flight, walking all day, and collapsing into bed after a late night in Times Square, we were awoken on our vacation (where we now craved sleep) to a 6am ALARM that the cleaning staff had failed to reset or remove when making the room. Note that the alarm clock is near the door and not on the night table, necessitating that you get out of bed. And play the "swat at every recessed button game" to hope that you found the right one. Only to go back to bed and have it go off again ten minutes later. GRRRRRRRR.
ELEVATOR
When reading other reviews prior to our trip, we noticed that many people commented on the slow elevator service, and thought this would be no big deal; we were wrong. Being on the 18th floor, this service was a little more important to us than had we been located on the 4th floor for example (so if you're given a choice, go low). On Saturday morning, we spent over ten minutes watching the two elevators go by us in both directions over and over again, never stopping. Eventually, we discovered, that if you head into the stairwell there is a service elevator there for staff use. We started using this because it was the only way to not waste precious vacation time. We were caught a few times, but those employees who happened upon us were great about it, and joked about how slow the elevator service is, especially on weekends.
LOCATION
The hotel is very close to the #6 subway line, and about three blocks from the E line. We agreed though that if we returned our preference would be to have a hotel that is a little closer to Rockefellar Centre/Fifth Avenue area. We walked back from a Broadway Theatre on Saturday night and the walk was nice, although I wouldn't have wanted to do it in high heels. There's just not much going on in the immediate vicinity.
OVERALL IMPRESSION
There was no "wow" factor here. No one went out of their way to impress us; management couldn't be bothered to respond to a prepaid patron in advance of the stay; the over-hyped pillow concierge was never offered; the in-room amenities of the kitchenette, tv, radio and bath all failed us. It's a nice enough hotel, but had we not purchased a great package, we would have been upset. There is absolutely no way, even for a hotel in NYC, that you should ever agree to pay the full rate. There are better hotels to be found in the price range, offering either a better location or enhanced services.
| 3 | null |
Great Stay.
We stayed in this hotel for 6 days. A great stay. The staff was exceptionally great with us (and our two kids). The entire staff was friendly and professional -> the restaurant, the check-in staff, the parking helpers, the cleaners, etc. The pool was small but nice on the 17th floor.
The rooms were clean (we were given a corner room - great view!). The only complaint was the sliding door on the bathroom - though trendy, not very practical with kids. And certainly not as (ahem) private as one would always like. The only other room for improvement - a bit more choices for breakfast in the included package would be much appreciated.
Though a bit on the expensive side, if you can swing it, i would whole-heartedly recommend it!
| 5 | null |
Great Service
We arrived late and tired after a long journey, and were welcomed like old friends, so were immediately revived. Staff unfailingly friendly and helpful. We were given an upgrade so had a kitchen attached to our room. The room was large and very comfortable, clean and well equipped - the free wifi worked well too. Best of all was the afternoon cheese and wine get-together where we made fascinating contacts with other guests. We were offered free wine and snacks for over an hour, with a waiter coming round to fill glasses. There was a jar for gratuities which we gave to generously because we were so impressed. Breakfast was included and this was a simple selection of pastries and fruit, with tea and coffee - really all you need to fortify you for a day exploring SF. Good position near Union Square. You CAN walk to Fishermans Wharf, but better to go on the cable car!
| 5 | null |
As always, a solid great hotel especially with dogs.
Kimptons are great when you come with a dog or two. You get a nice room, always clean and are made to feel welcome. I love the wine hour and also if you join their group you get free internet and you get to raid the mini bar for a snack. Sheets are Frette and the robes are fun animal prints. Do yourself a favor and try this chain, you won't be sorry.
| 5 | null |
Family of Five
My family of five thoroughly enjoyed our stay at the Moore. Traveling with 5 people often incurs the expense of two rooms; however, the suites at the Moore can accommodate easily. We were in suite 417 which had 3 bedrooms -- one queen when you walk in, then through a small bathroom, into a room with two twins, then into a third room with another queen. Nothing fancy, but five of us stayed comfortably.
The location could not have been better! We parked our car in the lot (a great price at $12 per 24-hour period) and walked everywhere for three days -- from the hotel to the stadiums to the space needle and back a couple times. Loves Pike's! The walk was not difficult with a 12-yr-old, a 9-yr-old their grandmother and my husband.
Prior reviews are accurate -- the street noise could get quite loud in the mornings -- better on the weekends than on weekdays. Not enough to really disturb us (we are usually up by 0800) and certainly not enough to keep us away.
The guys at the front desk ALWAYS had a great recommendation for breakfast or dinner -- don't hesitate to ask. I would stay here again in a hearbeat.
| 5 | null |
Poor service, average room
I don't need to mention the location, if you are looking at this hotel you know is good. The rooms are average to below average (no central heating/AC, just a machine providing both and quite noisy). Rooms are somewhat small, but OK otherwise. Elevators take for ever (seriously be ready to spend 5-10 minutes waiting each time). Front desk was not efficient and rude at times (could have been bad luck as well).
If you get a cheap room I would choose this hotel due to location, upon same price as other hotels in the area, would choose others.
| 2 | null |
Nice Place, Nice People = Nice Stay
Stayed here on the gov't's dime for travel. Kinda hard to get into off the I 17 the first time but easy after that.
Pleasent staff, good breakfast (included) pool & spa. QUIET even with the 2 highways outside.
Clean, good housekeeping, nice bedding with plenty of pillows.
1 pervasive complaint of the 10 of us staying there was the A/C. It will either drive you out so cold or make you max it out and hope for the best. It's a prob with the shades and the filters. Easy to take care of.
I'd stay here again!
| 4 | null |
Great value
We were a family of four travelling for medical reasons. Poor sleep was due to a large group of college students who partied from room to room for hours 2 nights in a row. We had difficulty contacting the front desk regarding the problem. However after mentioning it while filling out Quality's survey the manager promptly apologized and refunded part of our stay; which was outstanding customer service. Breakfast was excellent, rooms were clean and they provided a free shuttle to the hospital for us. Easy walk to space needle and then take monorail into town or walk a short distance to catch a bus in the free ride zone. Would definitely stay again.
| 5 | null |
Great value!
For the money this was a great place...nice pool...quiet..good area by lots of shops and restaurants..clean...and nice staff too.
| 4 | null |
Former Glory
This must have been some place...before the airport moved. The area behind the hotel is EXTREMELY economically depressed. There is a huge newer development in front of the hotel that is built on the old Stapleton airport grounds. This are is seemingly, but is just cookie-cuter suburbia. The hotel itself is fine, but seriously Renaissance is a premium brand and this hotel could not be in a worse location. The staff was very friendly, the appropriations above average, but other than for a conference; it just doesn't make sense for vacation travel. Its location so far down the road from the airport hurts its chance for catching me next time we fly into denver. So many new options out by DIA.
| 3 | null |
family buisness trip
Gym was a little stinky and appeared old in comparison to the decor and quality of the hotel. There was also one very rude valet worker that literally got in a verbal argument with a member of my family.
| 4 | null |
Very Disappointed - Website Pictures LIE!!!
I booked this place because of the complimentary shuttle and because the website said it was recently renovated.
Upon arriving at the airport I called for the shuttle. We went to the designated pick up spot and waited and waited and waited. I called again, and was told that it would be their shortly. In the meantime, the Marriott shuttle went by, the Hilton shuttle went by, the Marriott shuttle went by again, the Hilton shuttle went by again (the Hilton driver stopped to say that we've been waiting so long that we should call them again, maybe they'd forgotten to pick us up), and the Marriott shuttle went by yet again. Finally the shuttle came, and it was a van that was falling apart - an omen of what the hotel would be like.
We got to the hotel, and we were too early to check in. No concession/effort was made to get us into our room early. However, that was our fault, so if it was the only problem, I couldn't blame them. But, the place was disgusting. Since our room wasn't ready yet, we would have gone somewhere else, but unfortunately, I had prepaid to take advantage of a 23% discount.
There was a sign in the breakfast room saying that renovations were to be completed on April 22nd. We arrived on April 22nd and there was no sign of any renovations being recently completed or any in progress. We went out to the pool to wait for our room to be ready and the pool was a joke. The water was freezing and it was virtually unswimmable. The paint on the walls and floor of the pool was worn away. There were only 3 lounge chairs at the pool - good thing there were only 2 of us and no one else dared to use the pool.
When we finally got into our room it was old and outdated. The TV was old, the bed was lumpy and the bathroom fixtures were all chipped and the taps were loose and the water temperature was hard to control.
We were only there for one night so we didn't bother complaining. We paid $70 for the night, and to quote my husband "...you get what you pay for." Next time we will definitely pay a bit more and stay somewhere decent.
I did the survey upon arriving home and I got an e-mail back fairly quickly saying that the renovations had been delayed. If that's the case, they should have taken down any reference to renovations on their website, and they should have taken down the sign in the breakfast rooml saying that they would be completed on April 22nd - they hadn't even started.
Don't waste your money at this hole. There are lots of places around it, you don't need to stay in a hovel like this.
| 1 | null |
Would Try to Avoid in Future
We've visited the Chicago area at least once a year for the past 15 years or so and this is our least favorite hotel to date. We gave it 3 stars since the staff was wonderful, but it feels like a real stretch to call this a 4 star hotel. As noted by numerous other reviewers the rooms are small, and ours lacked a feeling of cleanliness (though it was not overtly dirty other than the windows).
The view a few feet from our window was of a building that was either being demolished or reconstructed, though that was not really a major problem for us since Chicago is such a fabulous city and we spent very little time in our room. But unlike our prior stays, we did not look forward to returning to our hotel room at the end of the day.
We ordered room service for breakfast a couple of times and the food was very good, though we had to set the trays on our bed in our cozy room. We were surprised to have plastic cups in an alleged 4 star hotel. We'll try a different hotel on our next visit.
| 3 | null |
disappointing
Pros: great view from view floors, easy access to shopping mall, if that's what you're here for. Quick (15') trip to the airport, too.
Cons: Rooms are surprisingly plain, my $380 room had no bathtub. Lobby similarly joyless and barren (photos on the hotel's website are quite accurate!). Tiny swimming pool in similarly tiny space. No one present to accept the car at $52/night valet parking (drop off your bags instead and continue to drive around the block to access the same garage for less), no one at the door to take the bags either.
The club room (on 6th floor) was pretty good, but didn't carry the free movies advertised (SF-themed movies were deliverable to club members for free, but a DVD player will cost you $30)
If you're going to spend this kind of money in SoMa, I really, really, recommend the St. Regis!
A disappointment- some Intercontinentals are very nice!
| 3 | null |
Stay away
You enter the hotel and you immediately feel as you were in a construction site, the next step would be asking the guests to wear hard hats when they enter. I know the hotel is going through renovation - but if you decide to keep the hotel open during the renovation - there is a way to do it! Guests pay a lot for a stay - they can not be disregarded.
Every couple of days the water was shut down for several hours, several times they even shut it down for the whole night - are the guests supposed to go to the bathroom to a hotel across the street in the middle of the night??? YOU CAN NOT SHUT DOWN THE WATER WHILE THERE ARE GUESTS IN THE HOTEL!!!
One evening the TV didn't work - nothing, not even 1 channel, isn't it the basics?
When I got the room - I checked out the room cleanness, the bathroom wasn't clean, there were some hairs in the bath, and some dirt on the furniture (which is white, so it really stands out).
Air conditioner is so noisy, you don't want to turn it on.
Do not open open the shades in your room - I woke up in the morning, suddenly I see a construction worker in front of my window - it was really scary and absolutely unacceptable (it was a really high floor >10). This happened 2 times in 4 days, luckily the 2nd time the shades were already closed.
There is a huge line in the reception all the time. Check in took me 30 minutes.
The hotel is too crowded - you feel like in a train station, since the hotel is very large, there are many people, and there are absolutely no public areas in the hotel, so all people are gathering at the same place - hotel entrance.
The staff is absolutely not friendly.
Good things:
- Location
- The furniture in the rooms is brand new
- The room design is nice, very modern
All of the above is for $260 (excluding taxes)!
| 2 | null |
Would recommend to anyone
This hotel was in a good location close to union square with a wide range of restaurants and bars near by. Close to the subway and only a short ride to time square. Our room was very spacious and extremely clean. A TV with a large selection of cable channels, a coffee maker, a safe and a hairdryer were all provided and were in excellent condition. Air conditioning was available which was needed in the July heat! It was a little noisy but you soon got used to it. The only down side was that there was no bathroom in the room and we had to have a shared bathroom. However the bathrooms were always extremely clean. The staff did an excellent job keeping the bathrooms fully stocked. Upon checking out the reception staff kept our suitcases safe while we waited a few hours before leaving. This was an budget hotel that should be proud of the service they provide. It was a pleasure to stay and I would defiantly stay here again.
| 5 | null |
convenient, good quality
Very convenient to LAX. In fact our rental car place was right across the street. We were in town only for the day, so we just returned the car at the end of the evening, saving us the parking fee at the hotel.
The hotel had the usual Embassy perks of happy hour, full breakfast, and a pool.
| 3 | null |
Great family hotel
Our second stay for a July family vacation at this hotel, and another great experience! The front desk was super friendly, and help us get around. Branden was great! We walked everywhere, with the exception when we went to the Science & Ind Museum. Due to the heat 100+, we did splurge for a taxi, and glad we did. Kids really enjoyed the pool. Free parking at this hotel is definitely a plus. Look forward to future stays here! Will be back for sure.
| 5 | null |
Disappointed - Won't Be Going Back
My wife and are local to Dallas, and decided to spend a night at the Omni just for fun. Since it is very new, we thought it would be fun to check it out. Location is just OK, there's not much to do within walking distance. There are better options on the other side of Dallas if you'd like to be able to safely walk around at night, and that are much closer to the night life. This hotel is over on the East side of Dallas, right beside the Convention Center. If you aren't doing something there, you'll probably want to pick some place else. The hotel is not nice enough to just enjoy the hotel by itself.
My wife and I travel a lot, and consider ourselves very low maintenance. We never really ask anything of staff so I don't have to comment on this often. But, when we checked into our room, one of the first things we noticed was that the toilet would not stop running. Obviously his is pretty loud and distracting. I tried to jiggle the handle and look in the back. I couldn't get it to stop. So we call down to the front desk and let them know. They tell us no problem, someone will be up right away to fix it. Over an hour later, we call down again. The person said nothing about it was in their system, but he'd do it right now and send someone right up. It got to be 3 hours gone by, and still no one to fix it. So we walk down to the front desk and ask one of the agents what's going on. She looks in the computer, and surprise, there's no record of it again. So we watched her put it in this time, and told her we'd be leaving for dinner. She told us someone would fix it while we were out. This time they did. When we returned to our room it was fixed. But we were annoyed that you can't trust them to do what they say without physically walking down to the front desk.
The next problem we had was the hotel security personnel. We knew it would be a wild weekend, because it was Texas / OU weekend. So the hotel was full of college kids. Of course that night they were being very loud. I was surprised at how thin the walls seem to be with the fact that this is a new hotel and all. Of course we could hear music and the occasional yelling. But we didn't complain because we knew it would be the case this weekend. But some guest did complain, because security came up and told them to be quiet. Normally you would appreciate that right? Well I was woken up at 3am, not by the college kids, but by security yelling and banging on doors in halls. I meant YELLING! I was glad I didn't have any kids with them. They were yelling much louder than I had heard any of the college students doing, and what's worse is they were swearing at them, really bad language. I didn't understand why they had to be so loud. The kids opened their doors and were talking with them, but these security guys just went way overboard. I can understand losing your patience, but it was embarrassing how far they took it.
This ruined our perception of the level of professionalism and customer service at this hotel. We will not be back. There are much better hotels in Dallas. I recommend you look elsewhere.
| 2 | null |
Nice, but not secure
The hotel was nice, but several clothing items were taken from our room. We discovered this when we were packing to go home. We went to the front desk and, after a lengthy wait, spoke with Kristen Buurman. She apologized and said she would follow up with us by e-mail. Two days later, we received an e-mail stating that after further investigation, her findings were inconclusive. She also asked for copies of receipts for the clothes as well as a document that she asked us to sign and have notarized....at our expense! We did not have receipts, only charge statements. Hardly worth spending additional money for a notary on a very good chance the statements would be insufficient. We were warned not to carry cash and credit cards when walking around so, we left them in the safe in the room. Unfortunately the safe wasn't big enough for our clothes also.
| 2 | null |
only if despirate
i ended up booking here simply becuase i couldnt find any opening anywhere else for that particular day i need and happened to be in the area.
As far as clenleness if overall is good. But many things didnt work in the room...
lamp did not turn on.
Wireless Wifi extremely slow...i actually gave up after trying several time..coulnt get anything done.
i couldnt charge my laptop, many power outlets were out, not funtioning.
Phone in room, handset doesnt work. Only can get a dial tone if put on speaker phone.
matress unconfortable to sleep on. I only had about 5hrs of some sleep. Would not call it cnfortable sleep.
when you call in, people are rude...they need to train these employess a new concept, called
courtesy.
| 2 | null |
Nice place, welcoming staff, close to National Mall.
Our family of 4 (2 adults, 7-year old girl, 3-year old boy) stayed here for a quick get away during the April school break. The hotel staff was wonderful. So welcoming, thoughtful, and kind. When we arrived, the doorman gave our son some crayons and coloring sheets. Front desk staff, valets, and waiters were also great! The hotel was located pretty close to most attractions. We walked to the Air & Space Museum, Natural History Museum, White House, Washington Monument, and Lincoln Memorial. On an average round-trip outing we would walk approximately 5 miles. The room was clean. The room, like others in the city, was fairly small for a family of 4. The beds were not the most comfortable, and the shower needed some repair work (aesthetically). As we arrived to our room, we noticed that the hotel staff was doing some painting in nearby rooms, so this may be on their agenda :-) We would consider staying here again if we visit the D.C area again (and we do plan to do so!).
| 3 | null |
Great Staff / Good Business meeting location
This Embassy suites hotel is located in East Memphis but might as well be in Germantown due to surrounding amenities. The best part of this hotel is the staff attitude and friendliness. Hard to find in other hotels. The rooms are suite set up with separate living areas and a wet bar kitchenette set up.
The location is right off I-240 which is a major interstate, although currently under some construction causing back ups during the day. Never the less, the area is full of commercial business, restaurants and plenty of shopping.
The atrium set-up of this hotel lends itself to great meeting areas, access to gym, pool and Jacuzzi as well as a good restaurant. The food is very good and they also provide the food for room service so you can actually get great meals delivered to the room.
Parking is a challenge but plenty in the rear of the property if you don't mind a short walt.
| 4 | null |
Great stay!!
theWit has a very good vibe. Very cool decor. Staff was friendly and helpful. Cant beat the location.
| 5 | null |
good place, but could be better!
an amazing place, very well located,trendy and fashion, wonderful...but what happens with this hotel? why isn't it at TOPTEN NY? the staff is a little bit cold...when I arrrived, from Brazil, where I live, I could feel that I didn't belong...I mean, I should not be there, it was just for celebrities and pop stars... my 1st impression improved after a wonderful meal at Marble Lane, where I had wonderful scallops, I can't fprget the taste! and the waiters were very attencious and polited.
I like the nightlife, and I could visit the PHD and the bar downstairs, that was overcrowded and the staff was very rude... fortunately a nice boy from front desk helped me while I was in internet in the reception area, his name is Patrick (an african american guy), and I could change my 1st impression. I hope to come back to Dream Downtown,but I really think the staff could try to make the guests feeling that " yes, I'm in a friendly place, I belong" , and I see that manager is always answering the reviews here, he does care about! my tip is : make your team laugh and smile more, and treat everybody like an important person!
| 4 | null |
An acceptable stay, a good location
The Omni has a great location...right in midtown near many office, 5th avenue shopping, easy walking to Central Park, etc. There is alot going for the property, but caring service is not one of those qualities. Upon arrival you are met with a lack of personal attention...doormen and bell stand employees look the other way an rarely open the door, and reception is robot-like. I have stayed in the hotel over 50 times as it is 1 block from my work...I have never been welcomed back, or frankly even acknowledged as a person. The lobby, elevators, gym and other public spaces are somewhat worn...not up to well-maintained 5 star standard. The sleeping rooms were all renovated within the past 2 years. They are nicely updated from the old heavy, old fashioned Ethan Allen decor. The exception is the bathrooms, which were not touched and have a heavy pink marble dominated decor that is ok, but not exactly modern. Room service and restaurants are sub par, with the food generally blah. If you can get a reasonable rate and choose a room overlooking the street rather than the dark interior courtyard, this can be a good choice in midtown...better in my opinion than the nearby Palace.
| 3 | null |
Not a favorite
I stayed here in April 2012 and was not very satisfied with the front desk or my room.
I booked a room for 2 nights and was quoted a price. When checking out the price was different. I also booked a room with a king sized bed and upon entering the room found a full size bed. The exterior door seals were non existent. Spiders in the room.
I definately will stay elsewhere when I return to Chicago next time.
| 2 | null |
excellent staff
the staff was excellent and the location was great but considering this is supposed to be a 4 star hotel and when you pay 229/night +tax to stay and 28/day in parking and extra for internet in your room, one expects an impeccable room. the carpet was vaccumed but had multiple areas where it looked stained. the bath tub was literally peeling on both sides. And tv had a total of 36 channels to choose from. room size was also small and overlooked a parking lot.
liked the pool, fitness room, hotel dining, staff, service and location, but was very dissapointed with room itself.
| 3 | null |
Good experience
My husband and I stayed here on Thursday, February 23rd for one night. We had an early AM flight out of Seattle, and choose the park, stay and fly package. We we're able to park our car for 7 days, which was included in the price of the room, then paid for an extra two days at $10 per day. We were also able to book the shuttle to the airport at check-in which was handy.
The room was average, but the beds were comfortable and the bathroom was clean. My only concern was that the window had sheers, but no curtains, so the room was quite bright from the lights outside.
When we got up and checked out of the room at 4am, we were pleasantly surprised that they had coffee, juice, muffins and fruit in the lobby! We weren't expecting anything at this earlier hour, so it was a nice touch! The shuttle was on time and got us to the airport very quickly.
When we returned from our vacation, we got the shuttle back to the hotel and picked up our car. We had no issues and the car was there waiting for us in the parking lot, just as we left it.
All in all it was a pleasant stay. I would recommend this hotel for anyone needing an overnight stay with parking.
| 4 | null |
Needs updating...
This hotel has potential but is in serious need of updating. Carpets and walls are shabby, paint is chipped. Bathrooms are much too small. Fixtures are outdated. In our case, the water temperature could not be adjusted appropriately. It was either too hot or too cold or lukewarm at best and would change unexpectedly. Good service from front desk but incomplete information given when we asked.
| 2 | null |
Lovely, new hotel
My partner and I stayed at this hotel after driving from Phoenix. We were obviously tired from all of that driving and we were in need of some peaceful rest. This hotel accomplished that! Parking was more than adequate. Check-in was quick and easy. Our room was comfortable with a nice soft bed and cool air conditioning. The free breakfast was more than enough to get our day started.
For dinner, there are many restaurants in the area.
| 4 | null |
Adequate motel, not for everyone
This is a traditional motel-style building with outside balcony corridors. On the first floor you may be bothered by headlights of parking cars. I found it impossible to darken my room completely because of gaps in the curtains and the outside lighting. The room was simple and clean, with a refrigerator, safe, coffee maker, ironing board, hair dryer, and minimal amenities. Shower worked well and there were adequate towels, nothing luxurious. Everything was clean and the bed was OK, not luxurious but not lumpy, either. Room showed a little wear and tear but nothing serious. No washcloths, for some reason. I arrived late at night with no reservation to catch an early morning flight. The girl at the desk was businesslike and efficient. They have a shuttle to the airport every half hour, 24 h a day. The parking deal was about $80 for one night and seven days' parking, which is reasonable. Nearby off airport lots are around $10/d. A breakfast is provided but I did not sample it because my flight was too early. A McDonalds, Chinese and Mexican restaurants, and the light rail station are an easy walk from the hotel. When I was there the clientele seemed to be guys getting ready to ship out for Alaska fishing jobs. This place is perfectly adequate for the purpose of catching some Zs and a ride to the airport but it looks a little tough and some people would be put off by it. Manager and shuttle driver were very friendly.
| 3 | null |
Very quaint
Small rooms, but nicely appointed with some eclectic furnishings, which only adds to the charm. The bed was comfortable, which is always a plus. The bathrooms are very small by todays standards, but keep in mind it is an old hotel so spa-ing it in the bathroom wasn't a thought when the place was built. A very nice lobby bar downstairs to unwind in before making it up to your room. I found the staff to be courteous, from the front desk, the maid service all the way to the beefeater doormen out front. Everyone had exceptional customer service skills. For a late night drink and dancing, you can't beat the Starlight lounge on the top floor, what a cool place.
As with all San Francisco hotels, smoking is only allowed out front at designated areas. I have stayed at the Hilton on O'farrell several times and the aggresive homeless were non-stop This is probably due to their location next to the tenderloin area. I didn't experience this once at the Drake and I suspect their location on Powell Street may have someting to do with that.
Within walking distance to Union Square and Chinatown. Another benefit is that the cable cars run up and down the street, so getting to Gairadelli Square and elsewhere is a breeze. OH, and did I mention, there is a Starbucks on the corner and a drugstore directly across the street, very convienent. All in all, a nice little place.
| 4 | null |
not very good
we had a reservation that they could not find, which was for a joining room, so we had to get a 2 room suite. then i checked the next morning to make sure i was not charged for anything else and foundout they were charging me for a no show which was for the joining room. i was not very happy.
| 1 | null |
Rooms are in desparate need of remodeling! But, great service...
Thank Heaven I only had to spend two nights here...anymore and I would have lost my mind. The rooms are very, very dated and the baths are the original 100 year old baths. I hated it! The carpet was stained---and I was ina room reserved for Starwood Gold Members. I would hate to see what the rest of the hotel's accomodations look like! The Front Desk Staff --- in fact all of that staff I encountered---were friendly and helpful. The rooms are just awful and I will not willingly return! The breakfast buffet wasa HUGE disappontiment---very little in the way of fresh fruit or healthy options. But, the omelette chef was exceptional; he got my veggie omlette just right. But, even he was not enough to warrant a return trip.
| 2 | null |
Very Large Place, Can Get Pricy
This is a very large and well appointed hotel. Stayed here in 6/2012 for business, booked through priceline ($60 memphis east). The lobby is gigantic and serves as a nice lounge area. Parking can be a bummer if you have a lot of luggage. The lot was very full and I had to park about 300 yards away from the entrance and carry everything in to avoid the valet parking charge. I got in late and had to check out early so I didn't spend very much time at the place. The room was nice, but a bit small. There's an on-site restaurant/bar that's pretty expensive, but there's a lot of places in the nearby area to get something to eat if you don't mind driving. Otherwise, there isn't anything in walking distance. At first glance, the internet is like $10 a day. I looked around a bit (there arent any instructions) but there is a password provided on the key card that enables free wifi for the day.
Overall, no real complaints, and the price was good.
| 3 | null |
excellent price and good location
Horton's Grand is in easy walking distance to the San Diego Convention Center and all the attractions of the Gaslamp Quarter, yet feels "off the beaten path", is quiet, and (my favorite part) many rooms have a small balcony overlooking a brick courtyard of ficus trees. The staff was friendly, welcoming, and helpful. The gas fireplace in the room was romantic, but as there isn't a glass front panel, this wouldn't be good for kids. As an independent hotel, it has character and doesn't feel cold and sterile as larger hotels can be. It doesn't have one of those features those sterile hotels do offer, however: coffee maker in the room. But coffee is available at the front desk. I note this only as an FYI, not because it would prevent me from choosing this hotel again. On the contrary: I've made a note to stay here whenever I return to San Diego. Two thumbs up!
| 5 | null |
You've got to be kidding....
OK folks...I've been around the block once or twice in my lifetime. I've stayed in lots of places. I've had some pretty bad hotel experiences. Motel Capri....you win the prize!
Whoever owns this place just has no idea how to run a hotel, no aethetic sense, no common sense, no concept of cleanliness and no ability to train front desk staff. We stayed at the Capri in September at the suggestion of a friend (obviously she hadn't actually stayed here herself) and liked the idea of being in the Marina area. Arriving from the airport at 10:30pm we found the motel office locked and no one responded to the "night bell". Standing outside the door we were nauseated by the obvious urine smell in the parking area. After 10 minutes the front desk clerk arrived and apologized for being away from the desk while he ran off to purchase some snack food. "OK", we thought, we'll let that slide. But this poor guy had no affect, no graciousness, no "front desk" personality and it turned out that he was the only one on duty for the next 48 hours....he said he didn't mind the long shift! When we entered our room we just about cried....the odor was horrific, the carpet was disgusting, the furniture was old and scarred with cigarette burns and tears. The 1950's tiled bathroom had mold. The only towel rack was broken. The safety latch on the door was in pieces. BUT...the bed and linen was quite nice...and we slept well...untl the construction started in the morning. The place is being renovated room by room and the workers are there early in the morning and work all day. We asked for a renovated room the next day and paid an extra $15/night to move into one of these. What a joke...their idea of renovating was to replace the carpet, paint the walls and install an air conditioner. Some of the furniture was actually new, but there were still some horribly old chairs and tables. The bathroom had some new fixtures but the moldy grout was still present. I went to hang my clothes and found no closet, no bars, no hooks....nothing! There was still no safety latch on the door. And the air conditioner?....it turned on/off loudly and blew air that reeked of urine!! I thought I was crazy at first, but then my wife came into the room and almost cried when she turned on the AC! We survived 3 nights at the Capri but only because we spent all our awake time away from the hotel....we should have just stayed at one of the other hotels in the neighborhood.
| 1 | null |
Several issues
We arrived to check in to be told the system was down and we had to wait 15 minutes in the lobby and a couch that was stained more than something the Goodwill would sell. We finally went to our rom to find it had not been updated in what looked like it had not been updated since the 90's other than the bedding. It is in the 70's this week in NYC and the AC does not work in any of the rooms in the hotel. When we asked why they said, "we don't turn it on until April" We asked if we could switch to a part of the building that might be cooler they said that, "All the rooms are warm right now". I wondered if this was maybe normal in hotels this time of year so I called three hotels close by, the Westin, the Sheratin and a Comfort Inn and all three said their AC is on and working in their rooms. We booked through Hotwire and they said they would call the hotel and complain for us but that they would not let us out of our 6 day reservation to switch to another hotel. They then said the front desk of the hotel said they would bring us a fan. Finally, we found as we went to bed and woke up we can hear every bowel movement, brushing of teeth and conversation of the room next door. This hotel does not deserve a 3 star rating or meet Holiday Inn's new standards.
| 2 | null |
The Manhattan Club, NYC
One bed2 bath suites are adequate for 2 couples.Queen size sofa bed in common area. If you don't mind little togetherness. The rooms are all small size but some have view of the courtyard. All of the walls are pretty thin. You must specify from the start you want an exterior room w a view either North, East or South. Preferably East. You have to beat them up for a view or they will give those to their own club members early on. Tell them you want a view of Carnegie Hall. Location is superb. Short walk to Central Pk, Times Square, Columbus Ci, Lincoln Center, and subway entrances within 5 min walk. Efficiency kitchen works well. Slow at elevators around high traffic times but service elevator around to right of lobby can help. Breakfast is nothing special upstairs but there is so much within a few feet outside. Concierge can give you a 10%discount for Apple Jack Diner at 55th and Broadway. It is still little pricey but good and it is NYC. You can go anywhere in the city from there if you get on the subway. The ground transport from LGA and EWR airports to Port authority bus terminal at 42nd and 8th Ave is 15dollars but reliable. Ask at ground transport.
| 5 | null |
Excellent location, great service.. Oner Ayan
one of the best locations in NYC, ask for a room with a view.
Oner Ayan
| 4 | null |
Just Ok. You get what you pay for.
The location is AMAZING! 1/2 block from the SW corner of Central Park...just off Columbus Circle. You can walk to many things...many museums, CP, Times Square...the subway is very close.
We booked through Priceline so I'm not upset about the price, but if I would've paid full price I would've been disappointed. The rooms and hotel were clean. The staff was the best part (especially the housekeepers). Every time you passed one..even if it was the 3rd time in 15 minutes they said hello and offered assistance if you needed something.
I would NOT recommend this to people with kids, especially small kids or for a romantic weekend. Mostly for business, solo, or a quick weekend in the city when you know you won't be in the room.
The rooms are "cabin size." Much smaller than anticipated. If it's just one person it would be fine as long as you don't have a lot of luggage. It was quite cramped and it was only myself and my husband for one night over his birthday. We live in close so the only luggage we had was a small carry-on. That being said, the designers made good use of the space. There is a full bathroom, small desk and TV mounted to the wall. There is about 2 feet of room on either side of the bed. The bathroom was even smaller.. The shower is about 1/2 the size of a regular one and I could touch both walls with my hands easily. For women, there isn't much room at all to get ready especially if you have to share the mirror. The windows are old and need replaced, quite drafty. You can hear the water running throughout the night b/c it is an old building.
There is a bar with a pool table and an amazing outside space with a bar that is open during the summer. There is also an a la carte Tapas style restaurant with sports playing over the bar on large projection screens. I don't think most of the people there were guests. The food wasn't very good and it was overpriced. Go out to dinner elsewhere. The waiters were also not very attentive since it is a la carte.
| 3 | null |
Needs upgrading of furniture and pool area
Only stayed one night, room was fine, very clean, but furniture in suite part, which we did not really use, was extremely old and worn, beds very comfortable and clean. Pool area needed some repairs, breakfast was fine and staff friendly
| 2 | null |
Went for business but would stay for a fun trip to SF too!
Great little boutique hotel. I stayed here for a short business trip, wish I could have stayed longer. Very close to the financial district and an easy walk to BART and many great restaurants. The restaurant (Hecho) looked fabulous and if I didn't have dinner plans with business associates I surely would have eaten here. Since I was traveling alone Hecho looked like a place where I could eat alone and not be uncomfortable and the sushi looked so good! I was upgraded to a suite at no additional charge. It was a very large room with a separate living area that had a great desk for work and even a small table with four chairs, very spacious. I would definitely stay here again. The hotel staff were very helpful in giving me directions to where I needed to be and were all very friendly. Very comfortable bed with nice linens!
| 5 | null |
JUST WHAT I NEEDED
To celebrate my birthday March 16 (news predicting a terrible cold front), and to brighten the occassion, I invited my husband to join me at the Kona Kai to celebrate my 62nd Birthday.
The hotel is beautiful and Tina thereceptionist at the front desk greeted me with "Mahalo" and I knew I had made the perfect choice to go to the Kona Kai Hotel The room faced the pool and jacuzzi and a lovely sight of boats.
In celebration of my birthday, Tina gave me 2 drinks (maitai's) on the house and breakfast for the morning. Although it was raining in the morning, were able to see the Regata races(beautiful sailing boats (all sizes and shapes) with people having a great time.
Thank you Tina and all the staff at the Kona Kai for making this occasion special.
| 5 | null |
BOOK IT NOW!
Just book it. I went through travel sites for three days trying to find the most inexpensive hotel in the city that didn't look like a dungeon and had a fairly nice sized room (for NY). The Hyatt is perfect.
They have completely renovated the hotel. I was here for the GLAAD awards several years ago and it was nice THEN. But it has been totally revamped.
I landed at 5AM and by the time I got to the hotel on Saturday, I knew it was FAR to early to check-in, but Crystal put me right in a room. That's so rare. And she was extremely professional and accommodating. I was beyond happy and honestly felt, "well, if anything bad happens, at least I have a room."
The room was great. Huge bed. Clean. Comfortable colors. Fantastic soaps and shampoos. I took all of them and I never take the products.
Shower was perfect. Always the right temperature.
Hotel bar is a little pricey if you are not used to NY. But I really enjoyed writing at the end of the bar.
But YOU CAN NOT beat the location. You are literally on top of Grand Central Station. I took the shuttle from JFK and it stops RIGHT in front of the hotel at Grand Central. Walk across the street. Boom. You're there.
Need a subway? You're on top of it. You don't even go outside. the hotel has it's own entrance.
Need a taxi? You're right outside Lexington and they fly by.
There is a Banana Republic and H&M very close for forgotten wardrobe issues.
Be aware they charge $2 to hold your bag. It's a service. Get over it.
You're a short walk to Broadway and Times Square.
There is a 24/7 cafe/ market. It's a little pricey, but again, it is the convenience of not leaving the hotel. Salads, chicken, sandwiches, fruit. Coffee.
I had an issue with 10 drunk girls the first night at the hotel. VERY loud. But I called the front desk and they were on it in minutes.
I'm telling you, I've researched NY hotels. If you find a great rate at this hotel, do not hesitate. Regardless, I will book again for my next trip because of the location, the shuttle location, the subway, the staff, the market, and the room.
| 5 | null |
The big apple????
Come on Americans you can do better than this. This hotel is a filthy run down rat trap. Human excrement on the floors,threadbare carrpets, dirty towels, dirty beds, staff could not care less when complaint was made. All the local drop outs and hookers roam the hotel at night. Felt totally unsafe. We were told that this was a refurbished room, we could smell the paint fumes which ws not good for a asthma sufferer. If this is refurbished heaven knows what the other rooms must be like.
Booked 5 night but moved out after 1 night in fear on our health.
Realise that this is budget accomodation, but come on , americans would not accept this in London.
| 1 | null |
A little disappointing
I have stayed at two Hiltons. One is at the Newark airport...excellent! The other one was Hilton Garden Inn at Times Square. Again, excellent. So, I thought this one would be just as good. It wasn't. The staff IS very friendly. However, got to my room, and it smelled very smoky. Also, the pillows were almost unbearable with the smoky smell. I didn't say anything when I got in there because it was so late and I was just exhausted by that point. The bathroom was not as clean as it should have been, either. For the price you pay in New York, I expected a little better, especially since I have had such good experiences at other Hilton hotels.
| 3 | null |
Okay room, bathroom not very clean
We stayed for one night and didn't do much here other than sleep and shower. The room was okay but the bathroom (shower specifically) was not very clean. One of the towels was dirty as well. We like Choice hotels and have had great experiences at many of them but we won't return to this one.
| 2 | null |
Go at your own risk
Despite its fine location, this hotel is terrible: infrastructure is awful (no phone in rooms!!!, among others), service is poor as in no other (say, we asked for extra blankets and got no blankets; we needed an extra night but staff did NOT book it although they said it was done, and we asked for it several times. We were almost left out and we believe we didn't pay the proper rate... they even forgot to confirm our shuttle to the airport. We almost missed our plane because of them!!!). Almost every day we found our room as we left it in the morning (no housekeeping!)... not to mention a number of other defficiencies (elevator, breakfast, temp control...).
| 1 | null |
Really?
Went to a wedding here, although we had a BLAST at the wedding, the service was just horrible.
They started breaking down tables, decorations AS the wedding as winding down, but guests were still dancing and the DJ was still going. I asked for a cup of water from the bar and she said, we are closed. I'm not asking for alcohol, just water. She said absolutely not, we can't serve anything anymore. I asked from the day of coordinator and she was able to get us some. As we were leaving, I asked for another glass of ice water (it was over 95 degrees outside!) from the front desk and she just shrugged said no, the restaurant was closed and walked away. Seriously? All I wanted was water.
The hotel is in a fantastic location, but the service and rooms are severely lacking. We went up to see what the rooms looked like - VERY dated decor, gross carpet. TV was old. View was absolutely gorgeous though.
This hotel really has the potential to be something amazing, too bad the employees just don't care.
Would never stay here.
| 1 | null |
Great stay!
Very nice hotel for the price! Walking distance to union square, financial district. Room was big and clean. Would stay here again.
| 4 | null |
HOTEL HELL
Was scheduled to spend four nights at the W, but lasted only two. Why? Well, let me list the reasons:
1. Room assigned was on the 5th floor-or as my son called it, "the Punishment Floor". Never saw another person on that floor over the two day stay. Windows in the room were incredibly dirty which actually was a benefit as the view consisted of looking at trash scattered on the roof of an adjoining building.
2. There was only one light in the bathroom which worked only when all other room lights were turned on. So, if someone wanted to use the bathroom at night, all the room lights had to be turned on in order to get lighting in the bathroom.
3. Each morning when eating in the restaurant, homeless people wandered in and had to be asked to leave.
4. Service by staff was nonexistent.
Decided to check out early and move to the Ritz. Rates were the same, but the Ritz is truly a high end property. Perhaps they should change the name of the "W" to the "WTF".
| 1 | null |
What a dump
This property is conveniently located between the Wal-Mart parking lot and the Goodwill store. The whole place stank of cigarette smoke and some of the male clientele reminded me of the boys my daughter would bring home, hoping to frighten us, her parents.
I asked for a non smoking room on the top floor (reserved a week ago) and was summarily given a room on the middle floor. The desk person seemed more interested in chatting with girl than helping. Finally getting a room on the top floor I discovered the room stank of smoke, half the furniture was missing, the other half broken and there was no internet.
I grabbed my belongings and told the receptionist, still chatting to his girl, that I would not be staying due to the inability of the hotel to remotely meet my needs. This upset him and he insisted my credit card had already been charged. I told him, in that case, reverse it or I would be.
Life is too short to stay in this dump. I told my customer I had moved and they moved a group they had coming in for a conference too.
| 1 | null |
You know you're in a PALACE when you're here!
This has to be one of the best locations in the city. Subway entrance nearby, Broadway, Times Square, Rockefeller Center. Magnolia Bakery FAMOUS for cupcakes (muffins, etc.) just a couple of blocks over. Across the street from St. Michaels Cathedral. Staff extremely helpful...can't get any better in New York City!!!
| 5 | null |
Nice downtown hotel
We stayed at this hotel for 2 nights. The hotel is very nice and clean. Our room 1902 was a corner room and it was huge. The bathroom was very spacious as well. The view wasn't the greatest (a brick wall of the hotel), but it wasn't an issue, since we spent most of the day out. The beds were quite comfortable (double size), although one seem a lot softer than the other. While the room itself seemed pretty sound proof, can't say the same about the bathroom - we cold hear conversations, hair dryer, ever shower curtain being pulled open or close. All the staff at the hotel was friendly, helpful and efficient (valet parking, front desk and bar). Didn't have breakfast at the hotel, as there is a great place (The Hudson Cafe) only a few minutes walk from the hotel. Overall, our stay was nice and we would stay here again.
| 4 | null |
Renaissance at Philadelphia Airport ranks as the seediest Renaissance I have ever stayed in!
With over 100 nights in Marriott this year so far, and as a Marriott Platinum
Premier, I have to say that the Renaissance at Philadelphia Airport ranks as the
seediest Renaissance I have ever stayed in! Apart from the fact it's undergoing
Renovations which they didn’t tell me at the time of booking, it generally
had a feeling of being unclean, lacking in personality, tired and dull.
Cavernous impersonal lobby atrium.
My room while spacious was dated, walls scuffed, and grout in bathroom floor
missing (room 1110), towels were threadbare and lighting in room poor. One
bottle of free water that wasn’t replaced second day.
Towels from housekeeping, used cotton buds and empty glasses in corridors, just validated my opinion that the management here is particularly slack.
Concierge lounge small for size of the hotel - one workstation and printer was
second rate -old and tired like everything else and didn’t work.
Arriving at 10.30pm at night - no restaurant open and only choice was room
service or a very depressing windowless sports bar. Food was truly mediocre and
service was spotty. Drinks were expensive a vodka soda and local beer $22.00 – a rip off.
Coming back on second night the property had 2 large conferences going on and it was impossible to find parking. I should have checked Tripadvisor before I booked this property - it has 105 Excellent/Goods and an unacceptable 51 Poor/Terrible. All in all the better bet if you are looking at a hotel near PHL is the PHL Airport Marriott
| 2 | null |
There are no words to describe!
DO YOURSELF A FAVOR AND DO NOT STAY HERE! I was attending a business convention in Philadelphia and unfortunately there was 3 other conventions that same weekend so hotels were all booked downtown. The shuttle picked us up from the airport and as soon as it pulled in to the hotel I thought it was a mistake. Building is in terrible condition and dirty. As we were checking in I heard that somebody was asking for an iron and there was not 1 iron in the hotel. The front desk clerk had the "brilliant idea" of going to the pharmacy to purchase 1 iron and have a "designated area" where everyone could bring their clothes and iron them. We checked in and then went in the elevator, that worked when it wanted to. Arrived at our floor where there was this horrible undescribable smell, I had to cover my nose and mouth before I threw up. Our room was also smelly and it was also dirty. The pictures on the wall were moldy ( ewww!) and the bathroom was in very bad shape. There was no trash can, so we ended up using the ice bucket for any trash that we had. Overall it was a horrible experience, never ever ever ever will stay @ the Skyview Plaza ever again and hope nobody does until they run out of business!!!!
| 1 | null |
Exceeded expectations
We had never stayed in the Seaport area but thought we'd try it because this hotel had reasonably priced rooms available. It was an excellent experience. The rooms were spotlessly clean and the largest room we had ever stayed in NYC. The staff was incredibly friendly and did everything possible to make our stay pleasant. The area is quiet but accessible to all that NYC has to offer by using the nearby subway or flagging down a taxi. Even the parking garage recommended by the hotel was more economical than others that we have used (remember to get your parking stub validated by the hotel). The free breakfast was more than sufficient to get the day started with a full stomach. We cannot think of any reason not to stay here in the future. Although we didn't have a balcony with a view of the Brooklyn Bridge (all were occupied), it may be worth a few extra dollars on our next visit. Highly recommended.
| 5 | null |
Nice Hotel
Small but enjoyable hotel providing great value. Location so close to Union Square was great. Accommodation was clean with well appointed rooms. Loved the wine and cheese touch late in the afternoons. Would definitely come again.
| 4 | null |
All around, pretty terrible
This hotel is cool, hip, with a great lounge/lobby, and really well thought out decor. Unfortunately, I have no idea if I was staying in the same hotel as some of these reviewers, or if the staff has undergone a major overhaul.
We were in Rm 1225. The first night we got there, it was impossible to control the temperature in the room. Either too hot or too cold, and if you moved the thermostat set point by a single degree, the convectors would blow out hot or cold air continuously, without stopping, until you were a pile of sweat or a block of ice.
It took THREE phone calls AND one visit down to the front desk to get anyone to come up to the room. When he finally did, at 11:30 at night (after almost 24 hours of trying), all he said was, "Yeah, this room, you can't control the temperature in." He gave an explanation that had something to do with the fact that there were two convectors and one thermostat. Apparently, this was the only room that had this problem.
But that's in...no other explanation, no attempt at rectifying the problem, just, "you can open your window if it gets too hot."
Ugh. Will never stay here again.
| 1 | null |
Past its Prime
I stayed here on business as part of a group holding meetings in the hotel. My room was smoked in at some time in the past, heavily. The wallpaper and furniture was old and somewhat dingy and dated. Perhaps if it had been cleaned better my room would not have smelled like smoke. There is only one restaurant in the hotel, not two, as some of the internal signage indicates, and the one is a combination bar/pub/restaurant. The hotel advertises its "Irishness," and many of the hotel dishes are billed as Irish, such as "Irish stew" and "fish and chips." I ordered from room service and ate in the hotel restaurant and the food was ok but not exceptional. Room service was prompt and helpful. This hotel actually provides you with hotel envelopes and stationery, in case you would like to write a snail mail letter to someone while you are staying here--a blast from the past!
| 3 | null |
Uncommonly Great
We were looking for a convenient spot to stay close to Fenway Park, as we were seeing a Red Sox game. We were also doing some touristing over the Memorial Day weekend, so wanted relative location convenience to the other parts of the city. The hotel Commonwealth did not disappoint, and while I would not call it inexpensive, the value is very good. The location is very convenient to a number of walking distance attractions such as Newbury Street, The Fens and the Gardner museum, and with the Kenmore T stop literally out front, convenient to other parts of the city.
The service was attentive and friendly without being obsequious from the first contact at Valet Parking (a bit on the pricey side, but it is Boston, land of no parking) and the doormen, through every other contact - bellman, front desk, and housekeeping staff. Warm and friendly folks who engage in just the right amount of familiar small talk without going over the top.
The room was immaculate and very large; two queen beds, two large, comfortable chairs, a desk and plenty of room to spread out. Our room faced the back of Fenway Park and that was quite a hoot. The beds were extremely comfortable, pillows a little too puffy for my taste, but a good firm mattress that made for a good night's sleep. Given the busy location and the fact that hotel appeared to be full, it was also remarkably quiet, even give the fact that were too close to he elevator for my preference.
The only very small quibble I have is that we did not have an in-room coffee service. Another guest on our floor commented on theirs, so I was left wondering at what level does one receive a coffee service? Never the less, the experience was great all around. I would definitely stay at the Hotel Commonwealth again. A great spot, highly recommended.
| 5 | null |
Fantastic Hotel!
What a great hotel. Super friendly and helpful staff. Clean, comfortable rooms with nice decor. I can't think of a single thing to complain about. Steps from Union Square and lots of great restaurants - the location is perfect. They offer breakfast in the morning which you can take back to your room - lots of selection and the food was good. There is also a wine and cheese in the afternoon which was a great way to meet other travelers and get some good tips. Front desk staff went out of their way to make dinner reservations for us and even printed off menus to several restaurants that they recommended so we could choose one that suited us best. We were celebrating my mom's birthday and we came back to her room on the second night to find champagne and chocolates with happy birthday wishes on behalf of the hotel!! What can I say - I would recommend this hotel to anyone traveling to San Francisco. One of the best hotels I have stayed in.
| 5 | null |
Great for the price
So great to find a nice motel at a reasonable price. The only reason I didn't give it a 5 star because of no pool or hot tub but if that doesn't matter to you then consider this property. Nice flat screen tv's, clean, good bed and furnishings, good free breakfest, good service. Location can be hard to find if your from out of town so check maps.
| 4 | null |
Needs updating
The facilities look nice from outside, but rooms need some repair. Bathroom door couldn't close; toilet seal was old and cracked; our room was beside a 'permanant resident' with two dogs that had to go out at 5:00 a.m. We had asked earlier about the pet 'odor' in our room, but was assured no pet had been in there. Though they had many unoccupied rooms, they did not offer to exchange our room. The breakfast bar is EXCELLENT. Good choices and good service. Rooms just need a thorough 'going over'.
| 3 | null |
Disappointing for a GRAND Hyatt
This hotel is very well located between K Street and the Verizon convention center. There is a Metro stop under the hotel. It seems to cater more to convention attendees (with little choice on hotel) than to business travelers. I found check-in a disappointing experience. I had to remind the desk clerk that I was Hyatt Platinum and what the benefits were of that status, as he started to explain extra charges for internet and late check-out. It should not work that way since that information is in the reservation. I got assigned to a tired old room that was dirty and had peeling wallpaper, which I rejected. I then spoke with a manager and got assigned to a remodeled room on the 11th floor. That was MUCH better, even though the contractor had failed to fully wire the room before a guest moved in. The hotel fixed the problem the next day, but in a perfunctory way and without any apology or the grace you'd expect from a committed innkeeper. There is a decent gym in the same complex as the hotel for which there is often an upcharge. As it turned out, it was included in my rate. It would have been a very disappointing gym had there been a separate charge (as it is no better than a typical gym room at a hotel). Overall, it did not live up to the GRAND brand. Disappointing in terms of both physical condition of the hotel and the hospitality and graciousness of the hotel staff. It is a though there is a hotel manager who really is not engaged. There are many better hotels at the same price in the area. I gave this a try because I generally like Hyatts, but I will not return.
| 2 | null |
dont stay at this place
. I do not have an agenda to Ruin the reputation of any establishment, but I also do not lie about incidents that happen to me. My wife went in to talk to the hotel employee and said as we walked around the other rooms they were situated fine so she asked if there was any other rooms that we could move to because the dresser and the table were positions so you could not get in bed or use the dresser. He told me that they were booked up and there were no other rooms available also told the price of the rooms and he said they were more expensive than orbitz but I talked to other guests that paid less and also thought the rooms were low class. I think they have a crappy rooms for orbitz customers and if this is what I get by using your company it will not happen again. There are may vacation places available. I am attaching pictures to this email so you can see the room you offer on your site. there is also another petty thing but for the money we paid I expect towels that are thicker than a paper towel. Needed to use two towels to dry, there no plug for the tub and the handles stuck out three inches from the wall and were dirty. The fan on the wall mad screws sticking out and there were light bulbs missing. It totally sucked.
| 1 | null |
GREAT location- Lovely reception staff- Big rooms.
Location. Location. Location. The Washington Hilton is the perfect location for sight-seeing in DC. We arrived at Reagan National and took the metro to the hotel. The metro station is just down the hill, a very short and enjoyable walk. You'll pass by good coffee shops, restaurants and boutique shops to get there. We loved having dinner and drinks just outside the metro stop after each long day of visiting the sights and museums.
Evening people watching in the park just down the street was very fun, too. One very hot afternoon after a long day of walking we were tired, so we took advantage of the local bus goes back and forth from the metro station. The bus took us up the hill and dropped us off right at the Hilton for about $1 each- a quick trip but a real bargain to us that day.
We didn't eat at the hotel because there were so many great restaurants in DC- several within a very short walk of the hotel. A block from the hotel is a CVS-type pharmacy- water, beer, wine, other beverages, snacks, etc. A few steps from CVS is an Italian Chain restaurant- Bucca De Beppo- delicious food, great service, and a fun place for groups of 4 or more. The Pope room was excellent- all the food was good and portions were huge.
I would stay here again- the location was perfect.
| 4 | null |
Great spot great hotel
We were pleasantly surprised. The hotel was modern, clean and convenient with friendly staff. Very close to the cable car pickup and to restaurants and shopping. Would stay there again.
| 4 | null |
Very courteous staff
The staff and customer service at this place was really good. I had interacted with Liz and Vanida and both were very courteous and cared for their guests. I had opted to move to one of their sister concerned properties and they truly helped me out to get there.
| 3 | null |
A First Class Hotel
It seems that people like to criticize everything. I had read poor reviews about this hotel but I stay in it everytime I go to D.C. and I just don't understand the complaints. The location is fabulous, the beds are extremely comfortable, the lobby is beautiful and the service was fantastic. I called because there was a problem with the toilet and by the time I hung up the phone, a maintenance man had arrived. He fixed the problem in two minutes. The cleaning staff was excellent and our room (with three children) was kept immaculately clean. The pool is great.
Having a metro stop under the hotel is a tremendous convenience since it really is impossible to use a car to sightsee. I plan to stay there again on my next trip.
| 5 | null |
It was great until...
Yes good rooms, and very helpful front desk staff. Not all but 1-2 of them were great especially Paul. However the kicker was in the end. They steal things. Yes, I forgot my $180 worth toothbrush and I contacted them right away. There wouldn't even been a new person in that room for a full day and the toothbrush was gone. I was told that they are protected uner CA Civil Code. Well then, awesome. Clearly they don't care about negative experiences because they need that $180. I already had one person cancel their plans to go there. Up to you... Competition is high, for that price there are great other hotels, I was there for location convenience. Then again I couldn't even open my windows due to the location, unless I wanted creepers to watch me. You don't want to walk alone outside at night either. Ugh, mistake!!
| 1 | null |
Decent place to stay for a fair price
Our stay was only for one night but it was a decent place to stay at a decent price for Austin. The room we had was on the backside of the hotel but it was clean and comfortable enough. The staff was very friendly at the front desk. It is right off of the interstate though so there is alot of road noise outside and probably on the frontside room (we didn't notice it from our backside room). There are homeless people under the overpasses in the area so probably not the safest area but we didn't have any problems there--we were actually only at the hotel about 8 hours anyway.
| 3 | null |
Hotel is Getting Old
I stayed here while on business, the sign on the side of I95 is covered over and the hotel inside is old and tired looking. I was wondering if it was to become a Days Inn or some other dive hotel, but the sign at the entrance is new??
Overall it’s OK but just old and in need of a refirb, I had to slam my door really hard for it to close properly. The guy on the front desk was miserable and didn't even speak - no recognition as a gold priority club member.
| 3 | null |
After this visit, won't stay anywhere else!
We booked this hotel for a two night stay 4/9-4/11 for my son and I for a whirlwind trip to NY then a drive down to Villanova, PA for a college visit. Booked it on a recommendation from a friend who stayed here in January and on recommendations from Tripadvisor.com. In addition, signed up for Hilton Rewards program prior to our arrival. Got what we felt was a great deal with the 10% Tripadvisor discounted as noted on this hotel's listing page ($260/night). We requested an early arrival on 4/9 as our plane landed at 9am. Once we got to the hotel at around 10am, we were initially told that we'd need to come back at 1pm. Raquel was behind the desk when we arrived and I mentioned the rave reviews she was getting for her service on Trip advisor. No sooner had we reached the elevator did she call our our name and said she could get us into the standard room we had requested---yipeee! This gave us the opportunity to unload our stuff and enjoy at least the two FULL days in NY. Because we were new Hilton Honors members, she included free internet access for us; she also gave us her email address so that if ever we came back, we could email her ahead of time and she'd make sure we were taken care of. We needed to get a taxi/car to the airport early on Wednesday AM. She took care of that with Kenny the bellman for us ahead of time so we didn't need to worry. Room was extremely clean with all amenities we needed. Bed was super comfy. Desk staff was always friendly, greeting us when we left and when we returned (even gave us some gummy bears when we stopped one of the times!). Upon our departure early Wednesday, the car that had been arranged hadn't gotten there yet, so the door man made sure to get us a car ASAP (I think he took one that was waiting on someone and switched them out with ours so that we could be on our way). The door man was wonderful---upon our arrival to the hotel, he stuck up for us when our taxi driver didn't even get out of the car to help us with the luggage; doorman gave a good, old fashioned "shout out" to the driver and promptly helped us with our bags. Overall this visit and stay made us want to stay a few days longer and we will no doubt be back to the Hilton again. Hotel location was perfect, right on 42nd St. between 7th and 8th Streets just off of the square which was a welcome respite. All theaters and main attractions in the area were less than a half mile walk in any direction. You would need a taxi ride to get to the harbor/Statue of Liberty and 9/11 areas (approx 3.5 mi. away) which we did. Loved it, loved it, loved it.
| 5 | null |
Worst Place I Ever Stayed- Flop House!
The sink was at the foot of the bed! No place to hang your towel or washcloth by the sink. No air conditioning so we had the window open. Street noise and talking from other rooms all night. Room was so small we had to put our suitcases in front of the door- fire hazard. Light from the hall came in on all 4 sides of the door. Antiques are 99% reproductions. Valet parking was cheap, but your car is 15 minutes away from the hotel, so you have to wait. Bathroom had been redone at some point so it wasn't gross. Area was not nice- no nice restaurants or shopping. Lots of student housing in the area with the bars, etc that goes with that. No chair- no room for a chair. No closet. You had to hang your clothes on a few hooks. Bed was very springy like it had old timey springs. I was afraid to look. Every time my husband turned over, I got bounced. This place was the worst!
| 1 | null |
Great Hotel -unfortunate area
We had a great 3 day stay in a helpful, friendly enviroment. Not the best area but this hotel makes up for this by its good staff and free shuttle service. The continental breakfast was great. Good value.
| 4 | null |
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