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Nice hotel but noisy
Service was great, very helpful but you need to be aware if you get a front room facing the road, that there is no sound proofing and there are only blinds in the windows - which let in a fair amount of light.
In addition, on one particular night a fellow guest in the room next door decided to hold a impromptu party at 3am. The noise was so loud, we thought it was coming from outside. After we realised it was coming from the room next door, the hotel security acted very quickly in evicting the guest and his friends - but after travelling for 12 hours this was not something we appreciated.
The restaurant was great, friendly quick service, and good food. Our 2 year old was appreciative of the complimentary crayons/colouring book.
The rooms were clean and spacious. Hotel is in a good location for shopping and visiting local attractions.
| 3 | null |
Average hotel, below average experience
We had a top floor suite, expecting a wonderful experience. What we found was a hotel in need of remodeling and service that needs to be retooled. They have a parking system that requires a room card to activate to enter and leave. It did not work and I had to push the help button to get them to open from inside. Of course they don't just open it for you, they put you on hold while they verify that you are a guest - How did I get in in the first place??? The reason for having the parking system is to keep the Christmas shoppers out when the Galleria parking is overflowing and shoppers try topark at the hotel - GUESS WHAT, IT IS OCTOBER!!! The front desk offered to remove the $18/day parking charge, but it has not shown up on my credit card.
We spendt two nights and our room was never cleaned. When we called for fresh towels, soap and coffee at 10:30 at night upon return to our room, they brought everything but the coffee. Since they did not make an attempt to collect the towels, we had them ready when they returned with the coffee. The front desk said that they would alert the manager, but I never heard anything from them.
Around midnight, I heard someone knock on the door, but I ignored it. Shortly afterward, the phone rang and I turned it off not wanting ot be further awakened. Then the phone rang again! I was told that room service was outside my door with my order. I told them that I was asleep and did not order anything and to quit calling me. By then it was too late and I was wide awake and could not fall asleep until 3 am.
This hotel is a loser, stay away. Go there on Halloween, this place is a nightmare. I am an American Airlines Million Miler and I have never had a hotel with so much gone wrong.
| 1 | null |
Bugs in the bed
I recently stayed at the Crowne Plaza at DEN and on the surface, it's a pretty nice hotel. However, when I pulled back the sheets, there were bugs in the bed. I called for someone to come and look at them to see if the problem could be remedied. The housekeeping staff sent a delightful person with limited English skills to offer to change the sheets. I tried to explain that I wanted someone to look at the bugs to see if the problem was more involved than the sheets. After the second trip to my room, she actually observed the bugs. She then asked, "You move?". At the late hour it was and with an early shuttle, I asked, "Do you have something nearby?" Of course, the only appropriate answer was, "Don't know." I slept on the couch. When I checked out, the front desk staff was completely unaware of the drama. They were horrified and asked for my email. She was certain I would receive an apology from the manager at the very minimum and quite likely, a refund of the room charge. Three weeks and counting - no communication from the hotel. As a Priority Club Platinum member, I can'texpress my disappointment. I will not return to this property.
| 2 | null |
Way Past it's Prime
The Waldorf is world known as an icon of of luxury. When I visited NYC, I wanted to try the Waldorf. It was my first visit and my last. The shine is definitely off this apple. The visit started with a long line to check-in. Upon entering the room (closet size), the decor was drab and dated. The bathroom had mold in the tub and the sink did not drain properly. When exiting the bathroom, there was a downward slope in the transition to the bedroom. Both my wife and I slipped. We notified housekeeping, but nothing was done in the two days we were there. On our way to dinner, we took the elevator and then a nightmare began. We pushed the lobby and when we arrived the door would not open. We pushed the door open button and the elevator shot up the the third floor and no door opened. Tried again and we shot up to the fifth floor. We pushed the lobby again and the door would still not open. We called security and after being asked if we knew how to operate the elevator, someone came to the door and told us to be cool and they would be back with tools. Finally after 20 minutes, we were freed. The hotel offered a credit of $100 towards breakfast. In the morning, we were told the credit only applied to the restaurant serving the buffet. The buffet was disgusting. Cold and brown colored food. We received the check and the $100 didn't cover it. Upon check out, we waited 45 minutes for our car after a $100 two day parking charge. The attendant was only interested in the tip and so was the guy bringing up the car. The bill was over $1000 for two days. This is a hotel that is living on its laurels and not worth you spending a nickel there with so many other great hotels in NYC. I am also disappointed in Hilton who now own the hotel. The Waldorf is not up to their usually high standards. Our advise is find another hotel and avoid the Waldorf.
| 1 | null |
Would NEVER pay full price for this hotel
I was very disappointed in many areas of my stay. I know they are going through remodel but do not see that as an excuse for the poor service, room quality, etc.
When we arrived to check in we unloaded our car ourselves, pushed the luggage cart up to our room and brought it back to the lobby. When we checked in I requested a higher level was told they did not have anything higher with a single king because of the remodel but we did have a view....We had a view of a building. Water NEVER got hot, it was luke warm at best even throughout our stay at non "prime" showering times. There was a sticky substance on the drawers of the nightstand, dust on the counters of the bathroom, dust hanging from the ceiling. The way the room was set up you could not relax in bed and watch TV as a wall blocked the view unless you wanted to lay at the foot of the bed. We checked into an Italian restaurant that they had referred us to we were told an within the hour they would call that our table was ready. We are still waiting for the call that our table is ready almost 48 hours later. We asked the front desk about another restaurant about a mile away and they kept referring us back the same we had been waiting to hear from two hours after they said the table would be ready we couldn’t even get out of the staff if it was a decent area. When asked if they has a store nearby for some over the counter medication they told us about the hotel "just across the street" since theirs is not open on the weekend. Well thank you because we will be sure to stay at the "other hotel" over this one again when we visit anywhere else.
| 2 | null |
Grand Classic
San Francisco classic. It's been around forever and gas been regularly and very well brought up to date. Convenient to Moscone Center,Union Square, BART, almost everything in downtown San Francisco. Ak for upper floor, have breakfast in Garden Court.
| 4 | null |
Small Hotel - Friendly Staff
We stayed over the weekend and our stay was very pleasant. There's a good italian restaurant in the first floor and they can deliver to your room. My only complaint would be that the room was very small and we could hear all the noise from the street. Our room was on the 29th floor.
Def would stay here again. You can't beat the location!
| 3 | null |
Convenient to the airport
We arrived late at night and were approached by a man in the car park asking for money which made me question if we were perhaps not staying in the best area.
We requested late checkout and were told that we could checkout at 12pm. At 11am reception called our room asking if we were checking out. Seemingly the late checkout was not noted anywhere. This was only a minor annoyance though. The staff were pleasant and the room was comfortable enough for our one night stay.
| 3 | null |
Stay
We had 2 nights in 1 bedroom suite, the hotel is located very central from George Town and the White House.The Hotel looks very nice from the outside, but the room we stay in are very poor and smells old. The house cleaning i terrible the rooms is very dirty see the example in the pic attached. The bathroom is very old style and is very slippery,
my daughter had the misfortune to slip after she was bathing, and was injured. So there is also no non-slip mats in the bathtub, which is really unfortunate.
We informed them about all the problems we had and they removed our internet account and a morning meal for $ 20 from the final room charge - not satisfactory, the hotel was not the money worth, sorry.
| 1 | null |
Convenient
Stayed here for business meetings. It is close to the convention center. The room was clean and nice. There is no fridge. Internet access was good. I picked up dinner from the attached TGIF, service was quick and the food good. They have very pretty fish tanks in the lobby and a Starbucks. Front desk staff were efficient and friendly.
| 4 | null |
Strange Location
Would have scored much better, but who would put a hotel in the middle of a business park where you cannot easily walk to a bar / eating place?
Takaway pizza seemed popular.
Standard breakfast fare from Holiday Inn, but the pool and facilities were reasonable
| 2 | null |
Nice hotel with good location - but no WiFi
Spent a weekend here in March. Helpfull staff and good location in Belltown with many good restaurants in the close vicinity - be sure to check out good local food and drink at 360 Local.
I like the complementary bicycles, although I didn't use them since it was raining so mutch. The only major negative thing about this hotel is that there is no Wifi (but you can use wired internet in the business center).
| 4 | null |
Great hotel!
We stayed here for three nights, during the middle of the week. We knew we wanted to be near the middle of the city/downtown area, and in walking distance to basically everything. To begin with, the parking structure is right next door; was very easy to self-park and bring the ticket with you to the counter. We had requested an early check-in (1:00), if at all possible, and only had to wait about 30 minutes for them to finish preparing the room, which gave us time to walk around a bit in the neighborhood. Everyone at the front desk was friendly and helpful. Actually - all employees of the hotel are friendly and helpful, and are always available to answer any questions. The room was amazing! Corner room, with a view down Broad Street/Avenue of the Arts - directly towards City Hall! Two beds, with a sleeper sofa, desk area, dresser and TV; plenty of room for our family. Everything is very clean and kept up well. We had some appetizers in the bar area; great service (loved Jarrell a/k/a "Big Baby"!!). When we asked, the hotel recommended a few area places for breakfast; they do serve breakfast on the mezzanine level, but we also wanted to try local places also. Our family would stay here again, and would recommend this hotel to anyone and everyone. Trying to figure out a reason to visit Philly again so we can stay here!!
| 5 | null |
Very Nice Hotel and Convenient to Sea World
We stayed 4 nights with the Marina View. The property is conveniently located to Sea World and offers a shuttle service which we used for one of our days. We enjoyed the hotel which offers 2 large swimming pools and hot tubs. If you like walking, there is a nice walk along Mission Bay. There are bike rentals by the Hotel if riding a bike is your enjoyment. You are not far from the beach and can ride a bike to and from the beach. Had I known, you can also fish off one of the piers. Not sure what one of the guests was catching, but they were releasing the fish and feeding a sea lion close by. The rooms were nice and comfortable. The desk staff was polite and helpful with ideas of what to see and do. We purchased our Seaworld and San Diego Safari tickets at the front desk. All around a great location with a view of the harbor and bay and attractive grounds. I would definitely stay here again.
| 5 | null |
Extremely LOUD hotel
We were staying at the Magnolia for a wedding. We returned from the wedding we attend at 11:30 p.m. We were next to a VERY noisy room and after giving them ample time to quiet down, we called down to the front desk around midnight. No one answered any of our calls (we made 4). We were finally able to get through to someone at the Concierge desk a little before one. They said they would send someone up. He got to the noisy room a half hour later at 1:30 a.m. He knocked twice and said, "hotel management", they didn't hear him and he left. We called the concierge back and they said they would send him back up. At 2:00, no one had been back up, we called again, finally at 2:30 someone came and banged on the room for almost 2 minutes until they open the door. They quieted down after that, but it was nearly 3 a.m. before we fell asleep. No offer to move us rooms, quickly address the issue, or offer us a discount. I will absolutely NEVER stay at this hotel again, nor will I recommend it to anyone who is travelling to the Dallas area. Very VERY disappointed.
The breakfast buffet was good and they seemed to replenish often. Our room was clean and in okay condition, but based on their disinterest in helping with the noise situation, I will NEVER stay there again.
| 1 | null |
Great downtown hotel, still disappointments
My husband, two year old son and I planned a vacation to San Diego. We wanted to stay in a Marriott chain because of my husband's platinum status with them and we had some very specific needs: my son needed his own room (only way he sleeps well), we needed lots of room since we were there seven nights, I wanted something downtown but hopefully not impacted by the noisy bar area. After going back and forth between this hotel and the other Residence Inn downtown I chose this hotel because: the train noise would not be a factor here, we reserved two adjoining rooms (a one-bedroom and a studio suite), and the reviews from trip advisor raved about this hotel. There were many pros and cons...
PROS:
- Perfectly located! We were not interested in Petco Park but it was only about two blocks away. We comfortably walked to many restaurants in the area, the habour area and Seaport Village. The $35+ parking per day hurt but it was truly convenient.
- Valet staff was excellent.
- The adjoining rooms were just what I was hoping for. There was a nice hallway kind of separating them and gave us I think about 900 sq feet total. We had asked for rooms on a high floor and were given the 10th floor out of 14 which was nice. And the one bedroom was on a corner.
- Buffet breakfast was fine (obviously a lot of repeats since we were there so long) and offered a variety.
- Lobby was great.
- Gym room was okay. Didn't try out the pool mainly because it was never in the sun.
- Housekeeping was good.
- The bar/food downstairs was decent.
CONS:
- Even on the 10th floor we had SO MUCH street level noise. Forget about sleeping on a Friday, Saturday or Sunday...or Thursday if you are a light sleeper.
- The studio suite had a double bed in it- don't even try to call that a queen!
- Their website stated they offered cribs at no fee. They brought us up a pack and play. Anyone who has a child knows there is a HUGE difference. They need to take that off their website - they do not have cribs. Our son was two big for a pack and play and I had to make a make-shift bed for him. Luckily it worked. I complained to the front desk three times and at one point suggested they should rent us a crib and no fee to us but they refused. I understand they can't be held liable if something happened with the crib they rented us, but come on - they do NOT OFFER CRIBS. Pack and plays are for infants. They were not apologetic either.
- Even though the buffet breakfast was decent, after getting sick three days in a row after eating from it (both my husband and I) we stopped going for more than cereal and yogurt. We think it was the eggs.
- We heard other guests complaining about a variety of things that we didn't encounter ourselves. Kind of put a sour taste in our mouths.
- They had a laundry room you had to pay for. Other Residence Inns we have stayed in were free.
- I was also told that the only way to get a room with a bathroom linked from the living room instead of bedroom with the one bedroom was to get handicapped access. I wanted a bathroom off the living room in the one bedroom. We did have that and it was not a handicapped room.
- Their front desk staff was okay but certainly nothing to rave about on here.
OVERALL... It was a nice hotel. Had we not been set on staying in a Marriott we for sure would have stayed somewhere else. I want to be really clear though - if you have children you understand - that was a MAJOR DILLEMMA not having a crib. They need to take that OFF their website and replace it was PACK AND PLAY!!!!!!!!!! And a nice apology would have helped. My husband is a platinum member and CHOOSES to stay at Marriott over Hilton. I personally prefer Hilton and am trying to convince him to switch. Especially after this trip.
If you are not picky like I know we were (which comes with having a child) this is a cool hotel. In the heart of it all. We never had to walk more than three blocks to find a new and fun restaurant.
| 3 | null |
A very nice experience
This is a very nice hotel. Expansive lobby and breakfast area. Our room was a king, it has a huge sofa along with a large foot-stool. Didn't measure the TV size but it's one of the latest LCD's, at least 46", maybe more! The TV has an input center with HDMI inputs etc, very cool.
Fridge and coffee maker, the coffee was no-name and not too good.
Shower only with a sliding glass door, nice sink and counter, smallish closet.
Gleaming clean throughout!
Only complaint was the curtains, they do not even begin to darken the room. Very bright at night, and extremely bright in the sun, I'd never stay here if I had to sleep in the daylight.
Very friendly and helpful staff. 1/4 mile to the Space Needle. $20 parking. Almost a perfect score, too bad about the curtains.
| 4 | null |
Great location and value.
We stayed at the Amalfi from Saturday to Sunday with another couple. We were both celebrating our wedding anniversaries. The hotel is in a great location! The staff is extremely nice. Both our rooms were "King Deluxe Corner Rooms". The room was a bit small in size, but it was clean and comfortable. The beds are really comfy!
The hotel has an evening reception for their guests with complimentary drinks (the Amalfitini is amazing!), and finger foods (cold cuts, cheeses, breads, olives, roasted peppers, etc). It was a great way to start our evening since we were having a later dinner.
Continental breakfast was offered in the morning, which was enjoyable, and was one of the better continental breakfasts we've had.
One small downside to the hotel is they only have 6 floors, so the noise from the street and cars is a bit bothersome at times.
Overall, a GREAT stay and we will definitely be back as long as the prices remain reasonable.
| 4 | null |
Rooms are gross and they double charged us!
I had requested a cot for our room when I made the reservation but when I got to the waterpark to check in they said that cots could not fit up in their elevators in the tower. Very bizarre since they were standard elevators. This meant our 10 year old son had to stay in the bed with us since there was no where else for him to sleep. Our room was disgusting. There was a huge water stain right outside of the bathroom which soaked the kid's socks. The wallpaper was peeling off and the sheets were scratchy and uncomfortable. The waterpark itself was fine, although they are very strict about the 48 inch height requirement. Our 6 year old son was not able to do any of the slides that he normally does because he was an inch to short. They also didn't have enough lifeguards- there was only one lifeguard running the 4 large slides. When we got home and got our bank statement we noticed they double charged us for our room (over $200). I called to have it taken off and they said they had us staying 2 nights.!
| 1 | null |
Great value.
First-time DC traveler. Hotel was convenient for walking to attractions but there's a subway stop a stone's throw from the front door - very nice (especially on a cold day).
Desk-clerk was extremely welcoming and very helpful with helping me find my way. Plenty of staff around to help you get to the locations you want to see and they inspired confidence in their directions (sometimes desk clerks give me directions and I think "that can't possibly be right.")
Room was a little smaller than my expectations but it was lovely, clean and a great night's sleep. A+ for the heating/cooling system. I'm usually cold in hotel rooms - no matter how much I turn up the thermostat. But within ten minutes of amping up the heat I was nice and toasty! It was much appreciated since the weather forecasted for my first day of travel fell short.
| 4 | null |
Skip these Memphis Suites. Electrical and plumbing problems. Filthy
I decided to try this hotel since my sister and Mom with my two nieces were going to stay there a it stated suites. It is far from a suite but more a two queen bed room with a small partial divider between the beds and a loveseat. Definitely not a suite.
The room floor was filthy. The carpet had the bottom of your feet black in no time. To turn off the air conditioner you had to unplug it as the controls did not work. Very dangerous. I found this out the hard way when I found the plug on the floor upon checking in. Every time I wanted to adjust the air I had to pull the plug.
My sisters room had the tub water would not turn off so water leaked all the time. The front dest person stated that would require a plumber. They won't pay for that.
It also said that breakfast was included. Better get there before the food runs out which is very quick. Did not qualify as breakfast with seating for only a few in the lobby.
Also when I went to check out the woman whom I assume was the wife of the owner tried to charge me for an extra person in the room since I had visitors- my family who were next door. It was not a small amount either. The price of another room.
I definitely would pass on this so named suite. Electrical problems mean fires and plumbing problems not fixed mean floods. The room size is the same as any other hotel room.
| 1 | null |
I was Robbed at the W
I booked my room at the W ( Lexington & 49th) through an elite concierge service. My booking confirmation was presented upon check-in with my confirmed rate of 260.00 plus my credit card and ID.
Within a few hours my accountant called to ask me what I had been doing, because two charges had come in; one for over 5,000 dollars and one for close to 1,500 hundred. I said nothing,....that I had been at meetings after my early check in of 11:30. I decided to close down the card. Clearly this was fraud.What we didn't notice...seeing only 'New York, New York...was that the pre-fix was"W" .
When I went to check out three days later, I was socked with a bill for close to 3.000dollars. My room rate had been jacked to 377.00 a night...irregardless of my reservation confirmation, and there were close to 1,500 dollars in bar and lounge bills. I don't drink. Nor had I entertained anyone. I disputed the charges with the girl at the front desk, and she clearly could not care less that I had been 'taken' for 2,000. and said that the money was due. Period. I asked to see the manger. The day manager was sent over. He said that my rate had been changed, and that was what I had to pay. I was astounded. I had my reservation printout in hand. He glanced it over and said that "never the less", my rate had changed, and I owed the hotel 377.00 a night for my stay. I said that I had NEVER been to a hotel where the rate could be arbitrarily changed without any provision to the client. Who had ever heard of such a thing?!! He shrugged. What about the 1.500 dollars in bar bills that had been charged to my room? Well...it seemed that the concierge service, since they had made the reservation had been given access to my room credit (I still hadn't made the connection between the original 5,ooo dollar charge and this bill) I asked if that meant they had access to my room as well, and he replied 'Yes'...that was my problem. I had allowed the reservation to be made by them, and that gave them access.I was white. Some random guy...some creep who had used my credit to steal from me, under the hotel's umbrella, who the front desk never saw, never asked for ID, had all access to me and my credit... and all the hotel would say was that I had asked for it? How did someone with no room key, no room number,no identification with the hotel registration have access through the hotel's system to charge my bill up the WAZOO and get into my room?
I happen to have met , and had, the NY City Police Commissioner's number and an investigation is now under way...but the W never even took the time to check the security cameras to see who had been charging my room, until the police were involved. Yesterday. This all happened last Friday and the floor managers with whom I had to deal were snarky, disrespectful and cocky in the face of not only my personal distress, but the mess they should have been aware they were in.
Unbelievable . Unacceptable.
I had to call the hotel again to prove that they had missed to 5,000 dollar charge and to ASK them to reimburse me.They say it's in process- one week later.No apology, no accountability that some one breached their security and accessed my card through their system. Now they have offered to return the room overcharge and credit me one nights stay. They are adamant that I will pay for the 1,500 dollar bar fee I didn't occur.No other compensation has been offered.
| 1 | null |
Poor customer service, very small rooms, terrible stay but great conference services
The only reason this is not a terrible rating is because the conference services were extraordinary. However the hotel part of the stay was below terrible. I could only think of three positive things about the hotel but they were outweighed by the awful experience.
Excellent location
Exquisitely appointed- the decorations are excellent with great attention to detail.
The staff that took care of the conference I was attending were perhaps the best I've seen.
Cons:
Customer service was terrible. I checked in and no one could find the vouchers for breakfast. They said they would deliver them to my room but they did not. They didn't want to give me the wireless code even though I new I was entitled to it (and i was right so I got it eventually). The two women seemed less than enthusiastic about checking me in. they kept answering the phone and it really seemed as if I was burdening them to be there. The next morning I woke up with BITES DOWN MY BACK. Yes bites. I don't know what they were and I won't make unproven accusations but I have NEVER had bites like this and in the quantity that I had. I called the front desk. i was very polite and was clear that I didn't know what they are but faced with the facts, I had to assume some kind of insect(s) were in the bed at one point. They answered by telling me that they would change my room if that is what I wanted. I did. My room was VERY small, most in the hotel are. but it was a double bed, not a queen, and there were only 2 feet on either side of the bed. The mattresses are thin and they put some feather-bed pads on top to compensate. The elevators are incredibly slow and small. The reason that is relevant here is because there are often lines of people waiting for the elevator and because everything in this hotel is cramped and tiny I had seen many people leaning on the doors of the rooms across from the elevators. They moved me to one of these rooms. I called back down and requested a room not across from the elevator and got the distinct feeling that they thought I had told them about the bites I received in the hotel to get a bigger room (not the case). I was moved to a similar room. But the lady that delivered the key to me was borderline rude and utterly unprofessional. She had a hard candy in her hand that she had taken out of her mouth and was holding. She handed me the keys with the hand that was holding the wet hard candy that she had just removed from her mouth. Really? That is very unprofessional. You can read other reviews to get a sense of just how small the rooms are and how slow the elevators are. Additionally, the tvs are pretty old. They come on at a blaring volume level (this happened in both rooms I stayed in). And the Tv in the second room kept on randomly turning on.
There are so many hotels in Chicago, i will never stay at this one again. It is too bad the Tip Tap Top ball room is exquisite and the conference facilities were great but why stay in tiny outdated rooms with loud plumbing and unbelievably slow elevators when you could stay in so many other hotels.
When I checked out the man asked me how i enjoyed my stay. I calmly but honestly told him. He was the only person I spoke to that showed any empathy at all. I had to stay there for 4 nights and sleep in a hotel where I knew something had bitten me repeatedly in my sleep. If they had treated me even remotely cordially during the process I would not have written this review.
| 2 | null |
ok hotel. very helpful staff.
Stayed here recently on a work trip. Very good reception staff – they were very helpful when the airline lost my luggage.
Good size room but the decor is very dated. Still it was clean, well stocked with towels and toiletries etc. the room had a small kitchen area too.
Location is great – very convenient for bars, restaurants and tourist attractions.
If I was staying in Dallas again and was looking for a good quality, lower budget property, I would definitely stay again.
| 3 | null |
Good 1 night stay
This is a good hotel for a quick stay in the Seattle Downtown area. We read many of the reviews prior to booking and it sounded fine. We did think it would be a lot closer to the Pike's Place Public market - in fact we thought within walking distance - which it is not. Not a big deal but that would have been cool. This is a normal Hampton Inn with good beds and free breakfast so we were satisfied. The front desk staff was polite and helpful. If you do stay here there is a great "whole foods" type grocer within a 1/2 mile walk.
| 3 | null |
Needs a good scrubbing
This hotel could be so amazing, it just looks, smells and feels a little grubby and dingy. The location is excellent but there are other options that are much cleaner. We booked our room on Hotwire, check in was quick and easy. Our room had an odd odor so upon inspection we discovered an old banana peel in the wastebasket. Hmmm, odd, but everything else appeared neat and untouched. I love that this hotel is pet friendly but a word of advice, if you're bringing your dog, please don't leave it alone in your room barking. We didn't have a chance to enjoy Postrio Restaurant since we were just crashing after a long airport day. Not sure I can recommend this hotel to the discerning traveler.
| 3 | null |
Best budget hotel in San Diego
The good: After much searching for a cheap hotel in San Diego that was in a decent location it brought me to the Dolphin Motel. The staff here are very friendly and print things for you and also help you out with any problems you have. The location is great and parking is free. You are around 5-10 minutes from downtown San Diego and all the attractions. The breakfast was okay- we had some muffins,coffee,yogurt, and orange juice but it was okay. Most importantly, the price was great and it is very clean.
The bad: The rooms are not very soundproof. I stayed on the 1st floor and was able to hear a lot of the footsteps from the room above me so that was a bit annoying. Also, if someone was outside your room talking you could hear them without much of a problem. I think that if the hotel was quieter i would have given it a 5 star rating.
| 4 | null |
Poor choice in room location.
This trip was a trip to wine country. We stayed two nights in Napa and also visited Sonoma. We decided to stay one night in San Francisco before our return to southern California. We arrived at the hotel at noon. We thought it might be a bit early to check-in but decided to at least give it a shot. The front desk said they had a room for us. We were happy to be able to get our bags in a room and then be able to go see San Francisco. Well, it turns out..... the room was on the 5th floor of a high rise hotel. We thought well, I guess we're not getting a view of the city at night. Then we got to our room. The gym was literally right across from our room. We heard someone on the thread mill that evening about 6:00 p.m. then the next morning from 5:45 a.m. until we left for breakfast. The location of our room made the whole hotel experience awful. Then we go to check out and they charged us twice for the valet parking. We we booked our room they gave us the option to pay for our valet at the time we booked our room. Then when we checked out it listed on the bill again. Had I not noticed it , we would have been double charged. This was my 4th stay at this hotel. I may give Hilton a try nice time out to San Francisco or the Marriott. They are both one block away and in the same general area. I was checking that out while I was there this last trip and disappointed with our room selection by the front desk.
| 3 | null |
Very Nice Stay
We have stayed at this property 4 different times and have always been very happy. The things that stand out above the rest are the friendly service, the cleanliness, and the comfortable beds. A great place to stay in Memphis.
| 5 | null |
Good hotel, good location
This is a very good hotel that is centrally located within San Francisco. It was easy to get just about anywhere in the city within a few minutes. The hotel is situated such that half of the rooms have a bay view. I highly recommend getting a room with a bay view. My room was on the 16th floor in the Regency Club section, so it had an incredible view of the bay and bridge. The room had sliding doors leading to a small balcony that was big enough for a small seating arrangement. It was pretty cool and windy while I was there so I didn’t use the balcony that much, but during the warmer months the balcony would be a wonderful bonus. My room was spacious, well-appointed and the bed was very comfortable. The bathroom was also spacious and there was ample storage space available. In addition, the bed was positioned so that I could look out through the sliding doors and see the bay. Being able to look out over the bay at night was spectacular. If you stay on the Regency Club floors, you have access to the Regency Club at the top of the hotel. The Club is a circular room with floor to ceiling windows that give you an incredible view of the bay and the city. The breakfast buffet in the Regency Club was more than enough for me, but if you prefer a more filling and traditional breakfast there is a buffet in the lobby which appears to be quite good. I found the staff to be friendly, courteous and they tried to make my stay as pleasant as possible. Obviously, all of this comes at a price, because nothing in San Francisco is cheap. However, I found the Hyatt to be good value for the money. I would certainly stay there again, but I would insist on having a room with a bay view.
| 4 | null |
"Holiday Inn-->Express" to the Pier
We stayed overnight at the Holiday Inn Express Baltimore at the Stadiums on March 18, 2012.
Our travel agent booked a package which included the Express Start Breakfast and seven nights free parking with shuttle service to the Baltimore Cruise Terminal the next morning. Our cruise was 12 nights; we paid an additional $5 parking per day for parking for the remaining 7 nights. This was a nominal charge for secured parking in a gated area along the side of the hotel, accessible with the room key. Additional parking is available in the back of the hotel in a large lot, also the location of the outdoor pool.
Leon ensured a smooth check-in. We registered for a 10:30 a.m. shuttle with our 5 checked bags. Shuttle service also is provided to the Inner Harbor every 30 minutes. It is suggested that guests not walk to the Inner Harbor or M&T Bank Stadium, even though these venues are within walking distance. We walked around the property and found a paved path one block away for exercise purposes. We did not use the path the following morning but opted for the Fitness Center. The hotel is in a commercial and industrial area. Several gas stations (BP, Shell, Exxon) are very near the hotel. Exxon sells Subway and the BP sells gyros.
Room 434 is a non-smoking room with two queen beds overlooking Russell St. We were not bothered by street noise but, rather, entertained by a diverse parade of passersby. The hotel is a
“re-launched” Holiday Inn property, decorated in neutral colors. The room (and hallways) are well lit with a spacious desk and internet port. There is a refrigerator but no microwave, which we are accustomed to having in all HIEX properties. We found a powerful microwave at the end of the hall in the “Priority Club Lounge,” available to any guest with a room key. The internet description lists microwave and refrigerator among the amenities – a little misleading. Our room had great water pressure in the sink and tub. The bath towels were quite rough but not stained; there were plenty of towels and washcloths. The beds were very comfortable with four pillows and triple sheeting with a duvet. The bathroom had the usual amenities: two bars of soap; shampoo, conditioner and lotion. There is a grab bar in the tub and a curved shower rod. The room has a flat screen LG TV and a four-cup Hamilton Beach coffee pot with a deep basket. I mention this feature since we prefer to bring our own filters and coffee.
There is a nice lounge area in the lobby and the largest breakfast area I’ve ever seen in a HIEX including two large flat-screen TV’s at one end of the room and several smaller flat-screen TV’s above the tables for two on the room’s perimeter. Other public spaces include one nice-sized meeting room with round tables and one smaller meeting room. Also available is a well-stocked display of brochures for area attractions and transportation.
The Fitness Room is available 24/7 including one universal weight machine, two treadmills,
a stair stepper and 2 TV’s. The Business Center, also available 24/7, has two computers and a printer. I was able to access the Cruise Critic and TripAdvisor websites with no problem.
We departed the hotel at 11:00 a.m. on March 19 and arrived at the port at 11:10 a.m. Since there were several cruisers at the hotel, one van held the luggage while passengers went in a separate vehicle. Hotel personnel took charge of the bags and handed them off to the port handlers. Be certain to keep your carry-on with you in the van or it may go to the ship as part of the checked bags.
We had a business card to call the hotel after the cruise. Hint: store the phone number in your cell phone; on disembarkation day, the port is congested and busy with many cruisers and their luggage with no time to search for the business card. We were off the ship (Royal Caribbean’s Enchantment of the Seas) by 9:20 a.m. We waited 30 minutes for the shuttle, a normal wait time. There is only one way for vehicles to enter the port parking area so it is easy to see the shuttle arrive. You may need to walk to the end of the parking lot with your luggage if the driver is not able to park directly in front of the ‘pick up lot.’ We arrived at the hotel at 10:20. After loading our luggage in the car, a restroom break, and a cup of coffee, we were in our car by 10:45 a.m.
I can recommend this HIEX for a comfortable stay, reasonable rate, free breakfast, free parking for seven days and an “express” shuttle to the pier. Bon Voyage!
| 4 | null |
Very nice, but noisy at times
I booked the Hilton Bayfront to be as close as possible to the convention center, since I was there for a conference. The hotel is indeed within a few minutes walking distance to the conference center, which is very convenient. The walk to the Gaslamp quarter takes 10-15min, which is fine if your main purpose if the conference anyway.
The check-in was swift and the staff friendly. Checking-out, however, took me almost 20min, because only one out of four or five counters was staffed, which was simply not enough to cope with the rush of people wanting to check out at 9:30am.
My room on the 25th floor was spacious, very clean and well equipped. In particular the work-desk and the high-end office chair were perfect for getting some work done after-hours. The internet access in this hotel was unfortunately not complimentary; instead one has to pay a minimum of $13.95 per day. There is complimentery WiFi access in the lobby of the hotel, but this does not get mentioned anywhere.
The bed and the pillows were fine for me, i.e., I slept well despite having to cope with a 9h time difference. Having said that, I got woken up one night by clanking noises. As it turned out a Dole banana freighter had just arrived and they had started unloading the banana containers onto trucks straight away. Once they had unloaded the ship, they loaded it with empty containers, which turned out to be even noisier. The entire process continued for the next three days & nights, which was a bit annoying, but I suppose there is nothing the hotel can do about it.
Still, I enjoyed staying at this hotel very much and would recommend it. It might just be better to get a room towards the convention center and not out the back of the hotel overlooking the Dole truck depot.
| 4 | null |
Good for families
My wife, myself and our two school-aged children stayed here for four nights in May, and we found the hotel to be comfortable, quiet and well located.
I only have a few minor gripes. First, they don't supply roll-away beds, and sharing two double-beds for a family of four was a bit cramped. We ended up booking a separate room for two of us one of the nights. The suite looked nice (we peeked in), but it's very expensive at around $500 a night. We could have gotten a regular room with queen beds instead of doubles, but the price would have jumped.
Our smallish room was $350, which I consider somewhat high for what we got. I realize prices for Manhattan hotels are crazy, but this hotel was pretty empty most of our stay. They might want to consider rolling back prices a bit.
Though the room was small, it was very clean and pleasant. We had a nice view north from the 11th floor.
We loved the hotel's location. It's so close to many restaurants and the park, as well as the natural history museum. If you want to stay in a real Manhattan neighborhood, as opposed to the touristy, crowded and noisy Midtown/Times Square area, this is a great choice.
I'd actually give it 3.5 stars, not 3. The price is what keeps it from being a 4-star review.
| 3 | null |
Small small HOTEL rooms
Hotel Lincoln 1816 North Clark ST. Chicago stayed for 2 day .... They have the smallest rooms in town. VOID this location if possible. I purchased it through Hot-wire service and I am MADD. Parking $ 44.00 a day. NO pool. Service unfriendly. Cheap for a reason. Room is about 175 square foot. Exercise room has 2 pieces of machine. Not for families with kids.
| 1 | null |
Horrible customer service!!!!!!!!!!
I had read reviews prior to my overnight in Baltimore. Just a quick overnight trip for my "me day". The young lady who checked me out was delightful. room was what I had anticipated except not sure how well it had been cleaned as there was urine down the entire front of the commode from a prior guest.(not a little..a lot)(the guest in front of me was upset as she had been checked into a dirty room) pillows were extremely low quality and hard. My big issue with them is as follows: My daughter had called and had a bottle of wine delivered to my room as a surprise. They told her(she is 20) that their wine was a sweet, white(as I do not like dry wines) She asked them to deliver after 5. The wine was a Chardonnay(and low quality and extremely dry), was warm, but I did appreciate the note. On checkout, I took the entirebottle of wine to the front desk, explained about the wine. My daughter told me they charged her 40 dollars for the wine. I was told the food manager would be notified and was given a card to f/u, but was assured it would be taken care of. Gave the information to my daughter. She called and left a voice mail which wasnt returned for a few days. Was told she would need to take it up with her credit card company...REALLY. I called and left a voice mail requesting a return call within 48 hours and explained situation. It has now been almost 4 days and I have received no return call. Poor product, POOOOOR customer service. I can hardly believe a reputable corporation tolerates such poor customer service/recovery. Wyndham...you should be ashamed!!!!!
| 2 | null |
I'm coming back to this hotel!
I got this hotel room as a "Secret Hotel" deal on Expedia... and I must admit I was a little worried and anxious. But as soon as I reached, my frowns turned into a large smile. It is such a cozy and quaint little hotel, with such an EXCELLENT location. It is literally next to the Postal Museum (a Smithsonian museum), and a 30-second walk to the Union station. You can see the Metro sign from the front door of the hotel.
Service is excellent - I arrived early, about about 1130hrs. Check in time is supposed to be 2pm, but the staff gave me a room anyway. I was given a corner room in between two storerooms (must be the special deal low price offer...) but oh boy! I was so thrilled! There's something about the cute pink wallpaper and the super high bed that got me all chirpy and happy as a bird in a bathbowl. It was comfortable, and the bedside lamp had a charging station below which I can charge my electronics next to me. The bathroom was adequate, and the usual amenities were there (sewing kit, shampoo, glycerin bar (!), shower gel etc). All made in Ireland. :-)
I had a great night's rest, and for breakfast, I popped over to Union Station to get myself milk and yummy danish. Union Station is a convenient station to be located next to. I went to the Holocaust Museum and the ride there took only about 20mins max. I could have taken lesser time if I knew how to use the ticket vending machine...
Anyway, I will totally encourage anyone to give this hotel a try. Much more character than the usual international chains of hotel.
| 5 | null |
Could have been worse, but not a good experience
Pro:
- Helpful staff
- Central location
- Cheap
Con:
- Had to move rooms because toilet and internet in first room did not work
- No wireless in rooms
- No coffee machine in room
- Desk and chair are uncomfortable for working
- Room is not particularly nice, though it could be much worse
| 2 | null |
Made the convention run smoothly
First off, this is my third stay at this particular Westin, and my second as a convention attendee.
For the past two years, the Indiana Governor's Council for People with Disabilities has held their annual conference here. This year, we were traveling as a group of 18 for a disabilities awareness and service organization that I am part of. We had booked nine rooms, and some of the rooms weren't available right away, as our floor was also the Southwest Airlines crew floor shared with pilots and flight attendants. Most were available right away, and the ones that weren't were available quickly.
The room itself was comfortable and to Westin standards (I have stayed in several Westins over the years). One thing I like about Westin compared to other "business-class" hotels is their Heavenly Bed, which I think is the most comfortable out of the competition, and the Indianapolis location was no exception. New this year was a new version of the "heavenly shower" made by Kohler with a rain shower and handheld shower; I liked this new version better than the old dual-head setup. Wi-Fi was pay-per-use, but I used my smartphone exclusively, and AT&T's 4G LTE works very well in Indianapolis.
The workout facility, which was used by me and several others in the group, was very well-equipped. The hotel was also connected via indoor skywalk to the Indiana Convention Center and Circle Centre Mall (which has a good food court if you want cheap eats).
Of course, this review would not be complete without the service during the conference itself, as I stayed during a conference. Conference areas were clean and well-kept, water and pens were readily available at a special station in each conference room, and conference food (especially the lunch on day one and breakfast on day two) was very good (I didn't get a chance to try Shula's). For those that forget to make copies or need to ship something, there's a FedEx Office in the lobby. The staff was always attentive at every turn.
Overall, our visit to The Westin Indianapolis was excellent, and I hope that the Governor's Council continues to utilize this hotel in 2013.
| 5 | null |
Classy, Contemporary Hotel
We interacted with several staff members and found them to be very courteous, pleasant, and helpful. We encountered no problems during our stay and were greatly impressed with the hotel. The room and public areas were immacuate and freshly renovated. While the hotel is very large and swarming with guests, the room was quiet, comfortable, and relaxing with lovely appointments and beautiful design. I have stayed in dozens of New York hotels and would highly recommend this property.
| 5 | null |
Great first timer!
The W New York was in a great location. Everyone who worked there was greatly knowledgeable and you could tell loved working there, which is always refreshing. The room was much smaller then I thought it would be, but when you are spending most of your time outdoors, it was actually the perfect amount of space for 2 people. The beds were totally comfy, and the blackout blinds definitely helped keep the bright sunshine out!
It was my first time in NYC, and first time in a W, and it was fantastic!
| 5 | null |
Being on the 5th floor did require a long wait for the hot...
Being on the 5th floor did require a long wait for the hot water in both the bathroom sink and shower to start flowing; approximately 1 minute of running water until the temperature was warm enough to bathe. That would amount to quite a bit of wasted water over a year if all the rooms had the same issue.
| 5 | null |
A Friend Named Orlando
We recently had the pleasure of staying at the Palacio Del Rio in San Antonio. Not only were the accomodations first class, in a colorful and exciting city with warm and friendly people, but we met a very special friend who helped us to feel right at home, from the beginning of our stay. Orlando is kind, polite, warm, courteous and helped us in every way possible to have the very best trip ever. His gracious thoughtfulness carried us through from beginning to end. Thanks Orlando for helping to make our trip to the Hilton so special!
| 4 | null |
Very Loud and Breakfast horrible.
I was in a room at the end of the hall. Doors that was suppose to be locked at 11pm. Were not. people traffic all night with doors slamming. THe breakfast is a joke. Frozen waffles thawed out and put in muffin case. Pre packaged muffins that was out of date. And there was a couple of beetles and spiders in the bathroom.
| 2 | null |
Don't trust what you see in the internet
Terrible place, lots of people going in and out. Well located but terrible in terms of security and guest caring. They don't care about the guests.It's an old hotel and dirty,the place smells cigar and the heating doesn't work well. It's too expensive for what it has to offer. Prefer the Affinia hotel that is right beside and much better!!!!!! Be carefull!!!!! don't believe in the pictures you see in the internet!!!!!!!
| 1 | null |
GROSS !!!!
No Stars. WORST hotel ever. Dirty, Lied too, Moved to 3 different rooms in 2 days, will not refund the money for the rest of the week that I won't sleep here. No internet unless I want to sit at the Front Desk Free wifi Advertised. I was woke up the second morning to a crack prostitute pounding on the door at 8 AM. There is not a big enough wire brush or enough bleach to scrub the filth off that you feel when you walk in these rooms. Do not stay here .
| 1 | null |
Don't waste your time or money
Didn't stay. Front desk was rude when I asked to see room first. I prepaid, and it was non-refundable. Funky smell, moldy covered up by bleach. Went elsewhere, and they kept half anyway. Not happy at all
| 1 | null |
Great Location - Meh Hotel
I got in around 11:30pm. First, it was difficult to figure out where the entrance was, due to scaffolding around the area. Not at the Flatotel, but next door, I discovered later.
The front desk clerk was on his cell phone and made me wait until his conversation was finished to check me in. Wi-fi is $12.95 a day, which after tax is $14. That seemed ridiculous to me, but being tired and out of country/not wanting to get charged for roaming data, I paid it. The clerk gave me the wrong room number, so I had to go back downstairs in the slow elevators, and get him to double check.
After receiving the correct room number, I went upstairs, freshened up, and went back downstairs. Turns out room service ends at 9pm. There was no one manning the bar - just the bottles sitting there, and surprise, the front desk clerk had no idea where the bartender is. I asked the front desk guy if he knows of anywhere I can get dinner - real food, not fast food - and he shrugged and said "I dunno... I think there's a McDonalds in Times Square" and vaguely pointed toward the hotel doors.
So, I walked next door and around the corner and asked the front desk clerk at the Sheraton where to go. They were very helpful AND their bar and restaurant was also still open. They pointed me to a close by 24-hr place with FREE wi-fi, and very friendly staff and regular patrons.
When I got back to the hotel, there was no one in the lobby. NO ONE.
My room was ok, nothing too special.. no bed bugs, but also no outlet for the haridryer they provide in the bathroom and a CD player/Alarm clock. There was a weird flat-screen LCD tv, but my remote was nowhere to be found. I asked for a wakeup call that, of course, didn't happen.
The gym is on the top floor and it's got a great view... and would be a much better bar/lounge.
Al in all, not great - the front desk/lobby staff need a crash course in what's around the area to suggest to travellers, and also customer service - but the room was clean, toilet paper folded into a faultless point, and the area it's located in is great. But, buyer beware - it's like a restaurant that hands you a paper and pencil with your menu - you're not staying here for the service.
| 2 | null |
Has great potential and charm but all ruined by visits from cockroaches
This is not my first time at this hotel. I spent a girls weekend here prior to their recent renovation. The hotel has that throwback vibe to the 40s, where you could imaging people wandering out of their poolside rooms to lounge and socialize at the pool. That was my first visit experience. Despite the rundown condition of the hotel, prison-style toilet, and far from fresh breakfast, I considered coming back.
Our recent trip (last weekend), I booked my family and my sister's there, due to the great rate on Hotwire. It was a chance booking, but when I realized where I will be staying, I didn't mind at all. Finding out that they also have family style suites with bunk beds was a bonus. My family stayed poolside while I upgraded my sister to a family suite. Since my last trip, the hotel has a fresh coat of paint, decorator service, better bedding, carpeting, more outdoor furniture, flat screen tv, updated lobby, among other nice touches. I was excited to see all the efforts to freshen up the hotel without losing its mid-century charm. I was willing to overlook the condition of the bathroom (still prison style toilet), most power outlets not working, having to walk past a smelly gutter to get to my room, and dragging luggage up stairs.
All was fine and dandy until I went out to pick up dinner for both our families on our last night and brought it back to my sister's suite. While we were eating, I saw an enormous cockroach crawled up the wall. The kids shrieked and my brother-in-law had to get up and dispose of it. To my horror, the kids said that it was not the first cockroach that crawled around in their room. My appetite was ruined and I was pretty upset. I didn't see any in my room, but my mind started to wonder if there are worse things crawling on our beds and floors.
For all the money that they took to renovate the hotel, investing in exterminator service should be part of the investment. I really wanted to like this hotel and was willing to overlook most things, but I just couldn't overlook sanitary issues.
I don't think I could bring myself to stay here again. Really too bad.
| 2 | null |
well located
The hotel is well located in the heart of san francisco, 100m from union square. everything is around: Subway, shops, rental bikes shop, shuttle to airport (BART), cable car, etc.
For nightlife, discos and bar is around. The only thing is that the hotel was under rennovation when we arrived and we could not enjoy the loundge bar they have.
Prices is correct. Parking is nearby and will cost you approx 40 USD/ night.
BUT with such a great location, no need for cars...
| 4 | null |
Weekend Girls Getaway
Arrived late in the evening and the check in process went smoothly. The hotel is very large and finding the room was not that straightforward...maybe we were both too tired to read clearly! Room was spacious and clean....beds were comfortable and we had a great time!
Buffet breakfast on Sunday morning was wonderful - everything you would want in an omlette was available, including a local Texan choice (type of shrimp) which was unfamiliar to me......and even though we said we would not eat a lot, we both did! Mini-smoothies were a nice touch, as was the variety of pastries. As usual, fresh orange juice was welcomed!
Hotel is, of course, convenient to the airport....a mini-train ride and you are there.....finding the train in the airport was not that obvious....maybe, again, I was too tired and missed some signs. Ended up asking some people who work in the airport and they directed me....Heading back to the airport early Monday morning was a cinch and very convenient!
| 5 | null |
Poor Location for Minute Maid Park Events
I stayed here for the Paul McCartney concert at Minute Maid Park, which was an absolutely blow-out fun time USA night! Yea, I saw a live Beatle!
The hotel was nice and clean, but not convenient to the Park. At 7:30 on a Wednesday night it took one hour and fifteen minutes to go 7.9 miles to the show! I realize that Houston traffic isn't the hotel's fault, but the people at the front desk should have warned me about this, or maybe given me some alternative (surface street) directions to avoid hwy 59 tie-ups that they should have known I would meet. I talked to two very nice front desk people that really fell down on the whole customer service thing. They did have shuttles running that night, but not to the Park. Now I know why!
The breakfast buffet, at 10.99, is a complete joke. $31 for some fruit and eggs with coffee for two. And no room service after 11:00 p.m.
| 3 | null |
Good location, full bar, watch the breakfest pigeons
Stayed here while dropping my son off at UPENN. Hotel was easy to find from anywhere in the city to to its unique round shape. It was a former apartment building now converted to all suites. As other reviewers have commented the AC is pretty noisy but the rooms all have balconies so we just opened the sliding glass doors. The the manager's evening "reception" there was a full bar and name brand beer as opposed to the normal generic box wine and no name beer. Breakfest consisted of a very nice omelet with a number of other hot choices. Watch the pigions if you elect to eat on the deck. My wife and I lost our first breakfest to a largle flock of pigeons when we went to get coffee (which explained to us why the guy sitting next to us had put his newspaper over his breakfest when he went to get a coffee refill. Rooms were large. We would stay here again.
| 3 | null |
Please reconsider staying elsewhere
Stayed here one (thank goodness) night and was most underwhelmed. Any semblance of manners was fabricated by the staff. Elevators were so crowded that they vibrated up and down the entire ride. Our room was the size of most walk-in closets, the shower curtain was moldy and the view looked toward a wall of a vacated building covered with black soot and rotted window sills. We were supposed to have received a king or 2 queens and were given a double. Honestly, this lovely city is overflowing with options for travelers. Walk through the lobby here to take in the history of the place and then continue walking right out the other door. Omni, very poor job with this property. You need to initiate some charm school classes with your gruff staff, and work to ensure that they understand how reservation systems work.
| 1 | null |
January, 2012 visit
I travel to this area a few times a year and usually stay at this hotel not only for the convenient location to my place of business and good restaurants/bars, but also for the service that I receive when I stay. This last week's visit was no exception. The wait and bar staff were friendly and helpful, as usual. The front desk staff were accomodating as usual, but one person went above and beyond. Cody at the front desk was great. He made me feel welcome, acknowledged the company that I worked for, and went out of his way to make sure my stay was comfortable.
There are a couple other hotels in the immediate area, both of which are larger and have a few more amenities. I've stayed at each of those hotels, but neither one provides the environment of the Hilton Garden Inn.
| 4 | null |
Superb views- In dire need of renovation
Checking in I felt like I have arrived at the grand old dame of Chicago. Beautiful old house - located with magnificant views of Grant Park and the Buckingham Fountain and all of Lake Michigan at your feet. However this grand old dame really needs some makeup. The rooms are fading the wall paper peeling off the walls - the beds overly soft after years of use, and the electrical installations eliciting sparks every time you plugs something in.
The service is completely impersonal - no one seems to care any more , front desk, bell desk, room service - all of them seem to have lost the spark.
Sorry I cant give more than a '2' for this place, I hope someone with money will soon see the potential of this place and have it properly renovated to its former glory.
| 2 | null |
Not up to usual Hampton Inn standards
I stay at many Hilton properties and Hamptons in particular. I have been here a couple of times now but I won't be anymore. My company has many people that have stayed here and they all report that the wifi is basically unusable. And that has been my experience also. I asked at the front desk and they admitted they get a lot of complaints but that there is nothing that they can do about it. On top of this problem, I went to work out in the gym but the elliptical machine was completely out of service with a broken wheel and the mini tv's that are part of each machine were all inoperative. Front desk stated that the repair service was on the way. Well, two days later still nothing fixed. Given the number of other hotel choices in Burleson, one would think the local management would try a little harder.
| 2 | null |
Strictly Business of the Spartan Kind
I chose this hotel because of the location, close to Scottsdale and in the Camelback Corridor. For a quoted price of $299 per night my expectations were pretty high. What a letdown. Upon arrival we were directed to a room with one window and no terrace or opening to the outside. It was quite small. When I asked to see something else they did find a room opening to the pool area. This was pretty nice, however, the room was strangely lacking in amenities. No lotion, 2 thin bath towels, and no suitcase stand. As a result we had to work out of the suitcases on the floor. This is not a leisure hotel. Also after we loaded up the car and went back to use the bathroom,, the cleaner was already in there, we were gone no more than 3 minutes and hadn't even checked out! The spartan amenities put it on par with a Super 8. I will never revisit a Courtyard again.
| 2 | null |
No breakfast but You mught be Breakfast.
Roaches and bedbugs!!! Yikes. bedbugs can be the hardest little pests to get rid of! we baked our luggage and clothes in 150 degree heat in our sealed car to make sure we didn't keep any of the little buggars as live-in souvenirs. Yikes. At least we got a refund for staying there only an hour before we discovered all the roomates!
| 1 | null |
disappointed
the reception staff are ignorant and rude,the toilets are used by the homeless who frequent the foyer often and the hotel do not seem to care. It just felt like a shelter as beggers were surrounding the entrance
| 2 | null |
what a hotel
The loction is good, the rooms well equiped and comfortable and the staff - there is no superlative too good to recommend them
Two personal (and I stress personal) issues I would have preferred 1 x bath sheet instead of 2 x bath towels and the 4 pillows look lost in the large comfortable bed (and comfortable pillows!)
| 5 | null |
OK rooms, TERRIBLE service
When we checked in we were told that we booked a smoking room, even though we weren't told this online or in our confirmations. They claimed that with EZtobook, you're booking smoking even though it doesn't say, and that's not their fault, it happens every day. The room was clean, but the stench was overwhelming. They told us that in 2 days they could move us. Despite asking several times before then, when that day came they didn't know what we were talking about and there were no rooms. After more talking where they insisted it was our fault, all of a sudden they found a room for us! Why the lie? We called and emailed EZtobook, but never received a response other than the automated one. Worthless service on all counts, never again book with EZtobook.
| 1 | null |
Worth the few extra bucks....
This is a first class hotel and staff at a price just a little above the average crowd. Rooms were spacious, well-appointed and accessoried, free wifi, and spotlessly clean. All lights worked.
| 5 | null |
Excellent Hotel and lived up to expectations
I was in New York for 8 nights and spent 4 of these at Conrad. The other 4 nights were spent at a hotel that is rated far higher on tripadviser but no where near as stylish, comfortable and significantly smaller rooms. We loved our stay. Although not extremely close to an underground stop .... it was an easy walk and if you took one route, you passed Wholefoods and could stock up on provisions or grab breakfast like we did a few times. Having the seperate lounge room (with TV) was priceless.
| 5 | null |
Turn up the Water Heater
Nice hotel, but hardly any hot water for showers. It is convienent to the riverwalk area. Not sure I would stay there again.
| 3 | null |
horrible staff
these guys lied to me about having availability. when i arrived at the hotel, the operator who actually lied to me on the phone told me that there was no availability on one of the days i specifically requested. the staff is unhelpful and defensive. false advertising about free wifi. the rooms are tiny as well. stay away...there are way better places than this hell hole for cheaper. worst of all, cleanliness was horrible as i found dirty sheets and i think i got a bug bite. i looked on the internet and someone else complained of bedbugs too! disgusting and infuriating...
| 1 | null |
nasty nasty nasty
what a dump !!!!
Their version of "non-smoking" is that no one was smoking in the room before we got there.
First time we took a dump, the toilet backed up. Called front desk. Maintenance guy plunged it. Got back in afternoon. toilet backing up with nothing in it.
called front desk. maintenance guy brings plunger and leaves it for us....really? The guests are supposed to plunge the toilet themselves now? really?
we go eat dinner, come back. water all over bathroom. The fixed toilet now leaking. Called front desk. She brings towels. She throws them on floor and she puts our ice bucket under the toilet to catch the water. Really?
So i empty my "ice" bucket out three time during the night so i dont have to stand in water.
I go to room 9:00 am, on 2nd morning. Nothing is done.
Ice bucket still there, towels soaked. Really?
a) they knew the toilet was backing up. no one was even surprised or concerned.
b) to have hotel guest standing in water in the bathroom didnt seem to phase them. the front desk girl very quietly, shyly, asked me "would you like to move to another room? no sheett sherlock. what a brilliant idea?
oh yeah,...............the cable tv? it had 10 channels.
i couldnt check out of this dump quick enough.
This hotel, in my 40 years of international travel, to many third world countries, gets the "worst hotel towel on the planet" award. The towel was so very, very small and so very,very hard and scratchy, i just started laughing out loud while trying to dry off.
come on La Qinta. Is this this really all you got ???
| 1 | null |
wow what a fab hotel
recently stayed here for 2 nights, the hotel is just lovely, the staff are excellent. Location is just great too not too far from everything but just far enough away from the hustle and bustle. Could not fault this hotel in anyway
| 5 | null |
Worst hotel ever
Mold in the shower, not updated since 1920, no service at all. No refrigerator in your room, no tea pot in the room, even when asked for, no internet service (unless you want to pay 10/day), parking was very expensive, the pre-paid bed and breakfast rate included only a one-choice breakfast for the price of a regular breakfast. We were given breakfast coupons (paid extra to have breakfast) and were treated like we were giving them food-stamps at the restaurant, they took away the menus and told us we could only have one kind of breakfast for our "coupon". What??? We paid for it, it wasn't a coupon! All in all, we paid for a 4-star hotel, got a 1-star experience. Would NEVER stay there again.
| 1 | null |
Congratulations Sleep Inn made the Ripoff Report
I would like to hear from someone maby an owner or manager.. I would like to resolve this and delete this post.. I was overcharged an extra night / parking and would like to have my money refunded..Overall we enjoyed our stay but I feel like we were takin advantage of..
| 1 | null |
Ramada Inn - Chicago
My wife was running the Chicago Marathon. There was no heat in the room which the staff was aware of, but denied it in the beginning. We had to ask for extra blankets four times before they brought them. This was not a very enjoyable experience, and I will think twice before booking with another Ramada.
| 2 | null |
PEFECTION!
This hotel is conveniently located in downtown...walking distance to Gaslamp, Little Italy and the convention center and most importantly convenient walking distance to PF Chang Rock and Roll marathon starting line.
The staff at this hotel are friendly and very knowledgable about the area and able to point you in the direction of their favorite restaurants in the area.
The building itself is a historic building and truly beautiful...marble walls and floors and high ceilings. Being an old bank I love that they kept the "teller windows" and use that as the front desk for check in. All and all no reason to stay anyplace else when traveling to San Diego!
| 5 | null |
Utterly Terrible- Rude Staff
DO YOU LIKE COLD SHOWERS? DO YOU LIKE TINY BATHROOMS? DO YOU LIKE ROCK CONCERTS AT 9AM AND TERRIBLE CUSTOMER SERVICE? Then the Crowne Plaza Austin is for you!
My experience at the Crowne Plaza Austin was utterly awful. Upon arrival, we were greeted by a rude front desk staff that couldn't have been less helpful. When they couldn't find our paper work, they had the audacity to say, "Would you like to come back here and look for yourself?" (The paperwork was eventually found mere inches from where he was standing). This attitude continued to prevail throughout our stay. When we arrived in our 1st floor room, I was less than impressed. The room spell of cigarette smoke and the shower in the world's tiniest bathroom never got hot during the 2 days we were there.
To top all of this off, I was awoken by what I assumed to be a rock concert at 9am on Sunday morning right outside our door. The drums were so loud and excessive, we went outside to investigate to find a conference happening right across the hall. 9am seems to be a little early on a Sunday morning for such excessive noise that you know will disturb other hotel guests.
Because of the unacceptable customer service, lack of hot water and overall disappointment in Crowne Plaza's performance, it is safe I will never be returning to this hotel.
| 1 | null |
Not as good as it seems
Great building and location, but... staff is indifferent, you have to pay for WiFi (after $300 usd/night I would expect at least free WiFi), no pool in the building and something I found really annoying is that, if you move anything from the minibar, they have sensors that automatically charge you. This is ridicoulus.The iPod dock in the room didn't work. Also, we had to move thenightstand between beds and found dirt all over.
Definitely is not value for your money. You're just paying for the Hard Rock brand. I will never go back to a Hard Rock Hotel.
| 2 | null |
Not as good as expected
My wife and I stayed at the Hilton New York in Manhattan on 14th March for 2 nights prior to a cruise on the Atlantic.
It is rated a 4 star but I would struggle to give it 2 stars. I am a wheelchair user and accessibility is very poor.
Our travel agent had booked a "handicapped" room but the only concession for a wheelchair was a roll in shower and grab rails by the toilet. The room itself was too small for me to get around.
I have visited the USA may times and up till now accommodation and services for wheelchair users is usually far better than in the UK. However, this hotel falls far short of what I would class as wheelchair friendly.
The bedrooms (at least the one I was allocated) is not suitable for an independent traveller. I could not reach to hang up clothes in the wardrobe and there was only room for me to wheel into the bedroom up to the first bed and the bathroom. Without assistance the bedroom was of little use.
There is no access to their lobby bar, (it is up a few steps) and the lobby reception desk is very high (about chest level for the average person). I had to strain my neck to see the staff and had to shout to make myself heard.
Apart from the accessibility, the hotel is not suitable if you wish to eat in the evening.
Food is available from their cafe but only until 2:30pm, after that there is a Starbucks coffee shop open until 5:30pm.
If you wish to eat after that you can have room service or leave the hotel to find a restaurant or cafe out in the streets. It is really a bed/breakfast hotel.
The hotel was part of a cruise package deal where we flew to, and stayed in, New York for two nights then travelled back to Southampton on the Cunard line, Queen Victoria, which by the way was superb.
I wouldn't recommend this hotel for wheelchair users and only useful for other travellers if they prefer to eat outside of the hotel.
| 2 | null |
Beautiful modern hotel right where you need to be in San Diego
Excellent hotel. Great location, walking distance to everything (Ball park, convention center, tons of bars and restaurants). Beautiful perfectly kept modern rooms, excellent room service and nice rooftop deck.
If I had to find a downside: there was an unexpected $17 extra charge, but for what.......not sure.
| 5 | null |
Bad service
:( :( I been there over 1 week already i call asking for service in my room. They didn't come service and i call office again and they treat me like i was asking for free service. House keeper clean came over making so much noise at my place while i taking a rest. By the way the house keeper look so lazy and then when i Check Out 01/08 at 2:30 pm , I forgot my shoe Louis vuitton and i call them right away within 10 minute to let me go back into the room but they don't let me go in and they say they didn't see it .. i'm sad i just pay my shoe $900 .... anyway i let you guy know be careful this place. :( :(
| 1 | null |
Worst Courtyard stay ever.
The hotel looks like you standard Courtyard on the out side. But there is where is stops. The majortiy of the front desk staff is not concerned with taking care of bussiness as much as they are with visiting with each other. Took almost 20 minutes to get a key programed and had to show my ID twice because she forgot what she was doing. Pipe busted in the room next door and flooded my room , called down and was put on hold 2 times. Finnaly went down and the desk clerk at 4am in the morning and he could have cared less if my room was flooded or not. Moved me to another room 3 floors down under the same room that had flooded and water was working it way down. Talked to the GM , after talking to him I can understand why the front desk staff is the way they are. Worst experiance with a Marriott branded property ever.
| 1 | null |
Very trendy and great value for location
Located just outside the Ghinatown gates, this place has a great atmosphere and the way it is decorated is just great. Very art deco and colorful. Free drinks for happy hour and meet and greet. Comfotable beds and although the rooms were fairly small (expected wtih a boutique hotel) the bathroom was roomy and the rooms were comfortable. We all loved this hotel and would definitely return. Only down side was that it is fairly loud from the street traffic, but not much you can do about that in a large city. Maybe the higher rooms are better (we were on 2nd floor).
| 5 | null |
$$$ for What???
Location is great. Staff very friendly. BUT...for the price per night to have to pay.....and pay....PAY FOR PARKING....PAY FOR INTERNET....REALLY. Ridiculous!
| 3 | null |
Funeral
Needed a motel at the last minute, we had a death in the family. We located Microtal close to a cusin's house, so we stopped and the attendent was realy helpful her name is Estella, she was realy able to give us a wonderful room and alot of curtasy. We were very pleased and satisfied.
R/W# 132246297c
| 5 | null |
second time the syatem wont let me post unless i give them my info --sad
dont do it----it is a 1970 hotel---holes in the bath tub--hairs all over---hole in halls cover by card boxes--they will tell u they habe done upgrades dont let them believe u ,,, just like i did--horrible
experience--will see if they post--the trip advisors work for hotel wont tell u the right views---benjamin-stayed on nov 15-2012
| 1 | null |
Very small but good location
Stayed here in August 2012. Really small Hotel, and our room was the size of a cupboard. There are larger rooms, so pays to ask to be moved. The location is excellent for everything, 2 mins from Time Square. The Bistro next door is very good, the French restaurant on the opposite side of the road is great for breakfast. All pretty expensive, but it is New York. Had stayed in the Novotel last time, which was cheaper, much larger rooms and only a couple of mins further away from Time Square - would probably opt for that again if we returned.
| 3 | null |
Lovely historic riverfront
Charming surprise. If this place had a pool and jacuzzi I would probably stay here for months. Beautifully restored historic brick building right on the RiverWalk with views out over the water. Lovely brick patio next to the water. Unique artwork, beautiful furnishings, high ceilings and oversized windows that actually open make this a pleasant treat that is not overly pricey. Staff is no nonsense, so people looking for people to open doors and carry luggage (wait on them hand and foot) may be disappointed. I like the casualness and am happy to handle my own luggage and chat rather than being bowed to and run circles around. New owners and GM have put soul into this and it works wonderfully. I expect it to get better and better.
| 5 | null |
Beware if staying in single room
Besides a permeating smell of feet that wont give in, the beds in single rooms are very (!) small and placed right next to the wall, so you wont be able to turn without slamming into things. Bring earplugs as it is noisy, and flip flops for communal restrooms as they are not always clean. Be aware the photos are not representative. There is no laundry service. Good luck sleeping.
| 2 | null |
In a bad area
My husband and I spent one night at this hotel and that was all we could take. The one plus: our room was clean. The minuses: wallpaper peeling from the walls, no refrigerator, a television that had (literally) a blurry picture that gave us headaches, an air conditioner that was so old it didn't work and when it was on it sounded like a struggling train...worst of all, this hotel is not in a nice area and my husband and I made sure we were back in our room before dark as a result. We would not stay here again.
| 1 | null |
Great location, friendly staff
We had to take a very early flight which put us in Chicago at around 9:30am. My husband had called the hotel the night before to ask if we could check in early and they said it was fine. When we arrived we had a room waiting for us and were able to nap a bit before we started sightseeing. From the moment we walked into the hotel we were greeted by the friendly staff. Our room was clean, and well laid out. I loved the doors on the bedroom, made for very restful nights sleep. This room was bigger than hotel rooms in NYC. Our king sized bed was very comfortable. My son slept on the sofa bed in the living room. That wasn’t as comfortable and my only complaint. We stayed 5 nights so they could improve on the sofa beds a bit. The location was fabulous and within walking distance to sites, Oak st. beach, restaurants and the red line. We never felt unsafe while walking around the neighborhood. The pool area was clean and well maintained as well as the rest of the hotel. Housekeeping did a great job of cleaning our room daily. I would definitely stay here again.
| 5 | null |
You Will Love It Or Hate it
This is one of those boutique hotels done in an industrial style that you will either love or hate. Personally, I hated it - the decor was just not for me. If I had wanted to sleep in something made up to look like a factory I would choose....a factory. Garish lit red lips on the mirror in the bathroom and some very weird light fittings did make this look a bit like a knocking shop.
However, it isn't (as far as I know anyway) and in its favour the staff were very courteous and nice.
The place isn't finished yet and so the 'free breakfast' was in fact to same sort of thing you'd expect from a Ho Jo - except this was $199 +tax a night.
Location wise, the hotel is very central, literally two minutes from Grand-Red (which has an elevator if you need to transport heavy luggage to the airport, changing (again step free) at Jefferson to the blue line for the airport.
| 2 | null |
Would stay here again in a heartbeat!
I traveled to Fort Worth on business last week. I needed a place to stay that was convenient to Harris Methodist Forth Worth. Holiday Inn Express on Lancaster was perfect. Just off I-30 and blocks to the hospital. So convenient. Check in was a breeze and we were offered complimentary soft drinks or water from the small refreshment shop in the lobby. There were even cookies and lemonade available!
The front desk clerk gave us directions to Harris Methodist which were simple and easy to follow. There was a shuttle available but we didn't make use of it. After our meeting we drove around downtown near the Sundance Square area. It looked like fun and we will defiitely make a return trip for pleasure!
Our room was very nice, spotlessly clean, great A/C, and wonderful beds. Breakfast the next morning was good as well. Eggs, sausage, biscuits, cereals, fruit, yogurt, juices, coffee, even a pancake griddle. After breakfast I enjoyed coffee and the morning news in the lobby in one of the many seating areas.
I was very impressed with this hotel. I will definitely stay here again, and again!
| 5 | null |
Very good hotel but don't eat there
My family recently attended the Chicago Blackhawks convention at this Hilton property. While the rooms honestly surprised me at how clean and modern they were, the on site restaurant was a real letdown.The breakfast we had was mediocre at best (french toast was THE blandest french toast I have ever had) and the waiter pretty much did nothing to improve the meal.
So while I do recommend the hotel itself ($235 for 2 double beds) Find somewhere on Michigan Avenue to have your meals.
| 4 | null |
Choose a different hotel this one always under delivers
This is the 5th time we have stayed in this hotel because of a conference not by choice. It's so much easier to not have to worry about about getting over to this atrocious hotel and just stay there instead. Let's start from the top. I think this hotel only exists to serve itself and nobody else. I'm already paying about $150 a night and your going to make me pay $10 a day to park my car as well, I'm sorry but that outrageous. You can charge people that aren't staying in your hotel to park, that I completely understand, but people that are staying in your hotel should get to park for free that's called putting the customer first which is the name of the game in your business. The other way they find ways to nickel and dime you to death is charging $15 a day for Internet access and charging obscene amounts for room service that tastes as if it came from packaging or was cooked by a child. My fiancée got a late night craving but we weren't going out because we had already settled in for the night. We begrudgingly ordered room service, last time when we ordered clam chowder we discovered that sand comes with your soup. We ordered there version of a caprese salad, chicken tortilla soup, and chocolate ice cream, which was over $40 after we tipped the guy that delivered to us. Needless to say the food was terrible at best. The salad had underripened tomatoes that we're still green in the middle, wilted basil, and absolutely no seasonings . Did I mention that it literally had 3 slices each of the nasty tomatoes and mozzarella. The soup was gritty and the chicken had the same texture as compressed chicken you find at fast food restaurants, not to forget that the tortilla strips were stale. The ice cream was Hageen-Dazs which we knew they couldn't mess up but they found the only way to do it. There were ice crystals all throughout the ice cream which means the ice cream melted and was refrozen which breaks all kinds of health codes. I know this because I myself am certified in sanitation practices because I work in restaurants and hotels as well. Speaking of sanitation practices, I have actually been in the kitchen of this hotel to judge a high school culinary competition and the kitchen is disgusting. It's filthy, I know it's old and everything but if you clean like your suppose to it won't look that way.
Now let's move on to the check in process. Their check-in time is 3pm and we arrived at 3:01 to a line of at least 50 people because the conference was starting on the Tuesday we arrived. They had two employees doing check-ins and finally added a third after we had been in line for about 30 minutes. This again shows absolutely no idea of customer service, if you know you have three conferences happening at one time why would you not plan for it and have the appropriate amount of staff on duty. The answer is either incompetence by the management staff or trying to cost no matter how bad service gets. When we finally checked in we asked to have a fan delivered to our room, more of why in a second, and we were told we would have one in our room in no time. Let's get something straight here, this hotel is old and the AC does not work in any of the six rooms I have now stayed in, more on how it's six room in five visits in a second. So in order to combat the fact that the rooms are never cool we asked for a fan.
On to the rest of the visit. We were placed on the 31st floor and were overwhelmed by the smell of garbage as we came out of the elevator. We found out as we neared our room that there were 3 large trash bags full of trash right next to our room, how delicious is that. We go in the room to unpack and turn the AC on the coldest possible setting because it was hot. After we unpack and get settled in there is still no fan so we call the operator, it's now about 4:30. I ask about the fan we asked for and they have no record of us asking for a fan, what a shocker this hotel fails on service again. So the operator informs me that they will have one up to us in no time. My fiancée and I leave so we can check in for our conference and are gone for about 3 hours because we went out with some friends for dinner. She goes to a meeting for her alma mater and I go back to the room to see if the fan is there, bet you can guess the answer. It's not there so I call again because the room is still easily 80 degrees and it's dark outside. So I call operator and they inform me that my request must have been forgotten and they are now out of fans, awesome. The operator tells me they can move me to a different room and I told her all I wanted was a fan so that I could sleep without sweating like I always do in this hotel. I have read every review of this hotel in this site and I know there have been numerous complaints about the rooms being to hot. Quit being cheap and fix the AC or buy more fans your in Dallas it's always hot. They move us to an executive suite which is the same thing as my regular room only with a living room, this is how it's been 6 rooms. This room was on the 23rd floor and this floor had the smell of damp and filthy carpeting. So now I'm in a bigger room that's still hot. The gesture was nice but it didn't solve the problem that was existing. So I just stopped trying to get the problem fixed went to Walmart and bought my own fan. This in my opinion is despicable customer service that a customer has to spend their own money and take it into their own hands to fix the problem the hotel has created. This hotel is hands down the worst I have ever stayed in and I do quite a bit of traveling. It's apparent that they don't care about the guests and only want to take as much money from you during your stay as possible.
| 1 | null |
Beyond Our Expectations!
If you are visiting the Boston area give yourself a remarkable gift by staying at this hotel. My husband and I were fortunate to be able to take a anniversary trip to Boston and our accommodations were "the icing on the cake". From the moment we entered the stately lobby until the bellman and valet tucked us into our car the day we left, we were treated royally! On our arrival we were so surprised when shortly after we settled into our room we were sent up a complimentary bottle of wine and a cheese platter with a card signed by the front desk to congratulate us on our 36th anniversary. Other details such as providing iced lemonade (in the lobby) to the guests as they came back to their rooms in the afternoon (remember this was during a heat wave) were mind boggling. This type of attention to detail, and service ( always with a smile) is a testament to the running of the hotel. Every staff member we encountered always seemed to not only respect the guests but their colleagues as well. I cannot say enough about this hotel. Believe all the positive reports you have read -------other hotels could learn from the running of this establishment. To the the staff whom we had the pleasure of meeting. Thank you! Until we meet again...............
| 5 | null |
Marriott Customer Disappointed with the Algonquin
Just returned from the The Algonquin Hotel Times Square and was greatly disappointed. As a longtime, loyal customer of the Marriott, my expectations were high- of course, utilizing 40,000 points to make my reservation made my disappointment even greater.
On a positive note, the hotel was clean and nicely decorated. It ends there. Upon arrival, I inquired on the Gold Member benefits and was told (rather rudely) that this was not a Marriott property and they only accept points for stay but not really offering anything special to longtime dedicated Marriott customers. When we entered our room, which was so small and uncomfortable, I called Marriott reservations to see if we could move to another property and was told no. The front desk also dismissed our request for a larger room. (my husband is 6'5") So, here we are in New York City with dozens of property choices and now we are stuck in a hotel with limited service and a shoe box for a room.
It gets better. Two requests before we finally got enough towels for two people. Most calls to front desk were ignored- just rang and rang. Then, the noise. From around 11 PM until 1 AM there was a loud band outside our window. Called the front desk (after several attempts) they told me they would see where it was coming from and call me back. They called an hour later to tell us that there are ear plugs if we needed them. Last complaint- the bed. Although the property proudly announces the renovations are complete, they must have pulled an old mattress out for our room. It was like sleeping on a board with springs. Probably the worst hotel mattress I ever slept on!
Bottom line is the Marriott should be aware that their loyal, longtime customers are treated differently at this property. (reviews on other sites indicate a pattern) One guest that checked in seconds after us was bragging about their "free upgrade" and attention to their service needs. I think us Marriott point people are tagged and treated differently here. Marriott should rethink this partnership.
| 2 | null |
Not at all dissapointed
Before we made the reservation we red all the terrible reviews so we knew what to expect. But we were not disappointed at all. We asked for a renovated room that wasn't a problem. The room was on the 6th floor, it was small, great kingsize bed, bedbug free, small bathroom and everything clean. It was much better than expected. Oke they don't clean your room every day, but that was ok for us. In the lobby is a info desk, you can store your luggage for one dollar each. There enough elevators. Location is perfect.
Value for you money.
TIP: ask for a renovated room.
| 3 | null |
Good day hotel
We booked a dayroom as we arrived very early on LAX and our connecting flight departed late that evening. Very complete and comfortable room. Spacious, working possibilities. Bathroom was a bit small, but workable. Smooth check in and check out, reasonable rate, excellent shuttle service and nice bar.
| 4 | null |
STAY AWAY
The rooms that we booked are not the rooms that we got. The hotel staff doesn't care about your requests. My kids are very dissapointed because the indoor pool's heater is broken. The ceiling in the indoor pool has leaking during the rain. Our door light is not working for room service. The elevator is dirty. Just a bad experience. STAY AWAY from this hotel especially if you have kids.
| 1 | null |
Never staying again
Stayed there with my Wife a couple of weeks ago, like we do every month (we come on business once a month and are in the SPG program). Up until a couple of months ago every thing was fine other than a couple of instances of a "less than clean" room. However, things have lately taken a turn for the worse.
I should start out by saying that we stayed a little over a month ago and were treated rudely by the desk staff, then received a cigarette smelling room, then were moved to another, which had obscene amounts of mold on the windows (I'm very allergic) then were moved to another. At that time I decided we would not return but my Wife convinced me that it was just bad luck. Not so.
We stayed again a couple of weeks ago and it was almost an identical repeat of the last experience i.e. rude service and several room changes due to lack of cleanliness. Louis, the desk guy, is unprofessional, rude and, if he worked for me, would be fired. Every time we stay there I avoid him (even if it means going to a different, longer line). He is condescending on the phone and in person and is highly uninterested in making your stay enjoyable - he seems more interested in his gold chains and slicked back hair, i.e. personal appearance, than providing professional service.
I waited two weeks to write this so I wouldn't be so "aggressive" in my tone but I am eternally angry with being treated like crap by a hotel that we have stayed at for YEARS. Therefore, I won't bore you all with the details of what was said. However, I asked to speak with a manager to convey our displeasure with Louis...she (Christine/a) was also of no help other than offering to comp our parking (I don't want free, I want right!). Our room wasn't ready so I asked her when one did become available to ensure it was clean. She said she would deal with it personally.
When we returned that evening I told the girl at the desk that the manager Christine should have a room for us. She said that there is no manager named Christine...so I must be making it all up? (later we would find out that there WAS a Christin-A!really...was it that much of a stretch?). Regardless, she had no idea what I was talking about (no manager reserved a "clean" room) and gave us a....wait for it...DIRTY ROOM!! Then moved us to a room with the elevator and another room's window directly in front of ours....basically the worst room (view/noise wise) in the hotel - AND the hotel had plenty of available rooms. After changing again, we got a clean room but there were no toiletries, robes, slippers...nothing.
I am sick of it and fed up!! We will NEVER return to this hole and if it weren't for the fact that we still stay in the Westin Warsaw from time to time and are considering the Westin in Maui, I would shred our SPG membership.
| 1 | null |
Unremarkable & Odd
I travel quite a bit and have stayed in a lot of hotels over the years (mostly for business). I took a chance on Aloft because of the great reputation of the "W" hotel brand. While not a bad hotel, it was an odd stay. It's clean and the staff was great. But the hotel itself was very strange. It was impossible to find and parking was horrible. Don't expect to get in and out quick. The rooms are starkly decorated. If felt like a jail cell. There was almost an inch of room under the door, so the noise in the hallways was crazy loud. There's no closet in the room, just a small curtained-off area. The shower has one wall that is frosted glass which faces the rest of your room. What? I understand that Aloft is not a traditional-type of hotel. It's "chic." But they missed the mark. It feels more like a cheap imitation of IKEA. It's also quite worn already. Lastly, there's no free breakfast - just a little store where you have to buy your breakfast items a la carte. I'd never stay here again. Very noisy, dark, and just plain odd. I suppose the only good thing about it is that it's located in the center of downtown. So everything is walking-distance. And again, no complaints about the staff or cleanliness. Oh the bed was comfortable.
| 3 | null |
Doesn't live up to the brand
I was sent to the Wyndham Jacksonville Riverwalk for a 2 week government conference. Before heading out I checked the reviews and was -- well --scared. When I arrived I figured ok well the lobby isn't too bad and figured they must have redone the hotel since those bad reviews.
Boy was I wrong. My room reeked of mold/mildew. Luckily the room appeared clean and the bed was great, however there was rarely ever any hot water and the wifi didn't work. The TV was an old tube tv but hey--it worked for me.
Half the staff was pleasant but half were not. Our agency negotiated a rate for the conference space and also charged us for breakfast and lunch with gratuity included. Half the staff in the cafe was extremely upset because they weren't communicated that tip had already been prepaid so we received substandard service. The breakfast was not bad and included a continental breakfast plus an omelet station. For lunch we rarely had options; we had salad plus rice and meat without regard to any health conscious or diet restrictions. Oh well.
But really I feel bad for people that pay extra to go to the Wyndham brand and end up getting this hotel. Once you check the layout you'll think this must have been a Super 8 motel that was converted to get some more conference space. Most hotel chains revoke the franchise license for hotels that don't update themselves and live up to the brand, here Wyndham is way late in doing so and I will stick to Marriott.
Avoid any property managed by Janus Hotels and Resorts
| 1 | null |
Disappointing
For the location and the price you'd think you'd be getting something great for your money. Not the case.
Most hotels have check in by 3 but usually have your room ready hours earlier. The Dana has checkin by 4. We had a wedding at 4:15 and our room wasn't ready until 3:15. They certainly had that 4pm check time for a reason...because they barely get it done by then.
When we went to check in there were a whole 2 spaces available to park for checkin. They were both taken so I had to sit in a red zone while my bf ran in to get the room.
Once we got in the room is smelled like they had just painted it. Awesome. Let's get high on fumes. Not cool. There were also paint drips and flakes all over the carpet, which was somewhat damp as well.
The AC didn't work. There is no conditioner provided, the rooms are not sound proofed at all. It sounded like there was a prom on our head and a fountain outside the door.
As if we weren't happen enough to leave the place they then charged us $18 for parking, which we didn't know came at a cost.
Won't be recommending to anyone.
| 1 | null |
Don't waste your Money
The Staff was very friendly and helpful but the room and hotel were awful. The elevators were out of order so you had to walk along way to get to your room. The room was clean but the door had to be slammed really hard in order to latch, there was no hot water in the bathroom and the toilet leaked, it is no fun to step in cold water when trying to locate the toilet in the middle of the night. Breakfast was not included and the hotel had damage that was being worked on so it was very inconvenient.
| 2 | null |
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