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Reasonable way to stay in Washington DC
We stayed here on a trip to go biking around Washington. The kept our bikes in a locker somewhere free of charge. The hotel was convenient to the metro, dining, anywhere we wanted to stay. There is a homeless shelter nearby and I would not have wanted to walk in that direction. It's just on the edge of a bad area. But walking in the other direction I felt it was fine and probably made the price more reasonable for staying in the city. Staff were very helpful and polite. I would definitely stay here again. I don't recall what I paid but it was nowhere near $400 a night.
| 4 | null |
in the midst of little italy
Nice hotel in the heart of little italy. Accros from the finest restaurants and a pub! Room price may be a bit steap, but you have to take in that San Diego is expensive and that you would want a nice, friendly and safe neighbourhood to spent your little get-a-way. We spent 5 nights and enjoyed every minute of it. Staff is very friendly. I would recommend paying for the indoor (underground) parking, since it is very hard to get a parking space at the street. The newly renovated rooms are gorgious, but a bit small when you are travelling with 3 suitcases!
| 4 | null |
Dry-in every sense!
Stayed for three days in this "dry" hotel and the plusses were it's location beside Graceland and a nice pool area. The minuses were threadbare towels, small rooms and a poor breakfast area and food.
Despite many warnings of the possible dangers in doing so ,we experienced no difficulties or dangers as we walked around the general Graceland area.
| 2 | null |
Average Westin, Good Airport Hotel
If you are after a full Westin experience you might be disappointed (although you do get the Westin beds), but as far as an airport hotel goes it was very good. Free shuttle is available (but did not seem so frequent as some of the others). Daily Grill is a good food option. My only complaint - no free wireless,
| 3 | null |
Average Embassy Suites
I have to say that this is a an average to below average Embassy Suites. It has potential, but the service is very lacking. As an example, I requested a crib when I made the reservation and also when I checked into the Hotel. The crib was not in the room nor was it delivered to the room. I had to call 4 times requesting the crib, which is crazy. We enjoyed the free happy hour and the breakfast was pretty good, but the service is just not what I expect from an Embassy Suites. Was OK for a one night stay-over on our way to the beach.
| 3 | null |
Clean, safe room - choose more for location than luxury
The hotel room was very tiny but clean. It is affordable for 1 block off of Times Square, and I used my hotel only to sleep. I brought my ear plugs and was glad I did! Also, you had to let the shower water heat up for almost 20 minutes!
The bottom line - if you are looking for luxury, this is not the hotel for you. If you would like a clean place to sleep for a good price 1 block off of Times Square, this is the place for you.
| 3 | null |
Great location and awesome breakfast
Amazing breakfast each morning. Buffet style with made to order omelets! Clean and comfortable rooms and very friendly staff! TVs do need updated and it is close to the railroad but I didn't notice the trains. You would not need a rental car staying at this hotel. Easy access by light rail to the city and several other cities in AZ. Great stay!
| 4 | null |
Terrible, Terrible experience
This hotel was horrible. I would not recommend this hotel to anyone. The first alarm went off at 3:00 abnd it kept going off for two hours straight. I had to change rooms twice, and the third room was worse then the first two....Please do not stay here, spend the extra money. Its worth the comfort.
| 1 | null |
OK but starting to show its age
I travel to San Diego somewhat regularly on business. It had been about six months since my last stay at this property, and it seems to have aged a few years since my last stay. There was no one thing in particular that stood out, but everything just seemed a bit more worn down and tired than it had before. The whirlpool that used to be in the middle of the inn had been taken out and concreted over; the lobby and common areas seemed a little shabbier; the happy hour and pool area were the same.
The breakfast was good, and everything in the room worked. This location is extremely convenient for me as it is within 1/4 mile of my work location. It was everything that I needed, but not a lot more.
| 3 | null |
First visit............Last visit
Room was very small.......view of a wall. Bathroom clean but poor lighting at vanity. Carpet stained...........only one luggage rack for 2 guests........no top sheet on bed (unique)..........no stationery
| 2 | null |
Offensive Customer Service
Although the hotel was clean and comfortable, we will never return because of our customer service experience. Our party of seven consisted of a 93 year old, two other seniors, two moms and 2 children. We had booked three suites and requested that they be on the same floor. When we arrived following a harrowing 12 hour journey, 3 hours of which was spent outside in the Texas summer heat with a flat tire, our reservation did not match the rooms assigned to us. The front desk agent was curt, unsympathetic,and unaccomodating. Although the hotel parking lot suggested that the hotel was not nearly full (we arrived on Sunday July 1st), we were told there was no note about our request for the same floor and they couldn't do that for us. The desk agent was insistent on charging us $10 more per room to change to the suite which is what we had reserved in the first place. When we suggested that charging us seemed petty and a poor example of customer service, she stated and restated that she had to charge us. Furthermore, she insisted that each of the seniors pay for the respective rooms because we had been given a senior rate. When we booked through the 800 line, we were not told the seniors had to be the ones paying for the rooms, only that there had to be a senior in each room for the rate, so this created an akward situation at check in. It seemed she took every opportunity to make our stay more difficult than it had to be rather than seek to make us happy customers. We travel often and this stands out as one of the worst customer service experiences we've had.
| 2 | null |
Great value
This is a hidden gem in Philly. It is NOT a 5-star hotel, but it is a 5-star value! Exceptional service & friendliness. Was upgraded to a suite since one was available (always a plus in the experience, since not all hotels are "generous"). Great location, definitely worth the stay.
| 5 | null |
12th Visit…Says It All!
I’ve stayed at the Edison many times over the years but this was the first time in one of the newly renovated rooms (that’s a renovated standard room not to be confused with the new Signature rooms) and was very impressed!
The room (on the 15th floor) had been redecorated and new carpet fitted. Gone was the old TV unit to be replaced by new, modern dark wood furniture, with a matching leather headboard on the bed. Wood slat blinds replaced the curtains. The whole room looked much more modern, the bed was comfortable and of course the room was spotlessly clean.
All of the staff from the front desk, security and the maids were all friendly, and it was really nice to get a call from the Customer Relations department shortly after I checked in to check everything was okay.
As a regular visitor I have joined the Edison Excellence Program which is well worth it as you get free Wi-Fi, a voucher for a free breakfast in the Café Edison or drink in the Rum House, and discounted room upgrades. You also collect points which can be redeemed for a free night’s stay!
If you prefer a quiet room, as I do, ask for one at the rear of the building. It’s nothing to do with the hotel, but I do find 47th Street gets noisy at night and the rear of the building is much quieter.
I’ve stayed at the Edison twelve times now, so it’s safe to say this is my New York home. Maybe time to check out a Signature room on my next visit!
| 5 | null |
basic, friendly & clean (GOOD 3.5)
Stayed here Jun-July 2012, Basic breakfast - same every morning - self service. In front facing room which can be noisy with traffic. Couldn't get wifi on 1st floor - had to go upstairs. Clean & friendly cheap accommodation & despite critisms is good value for money. If like me no car; bustops nearby -(need change) . Unless going to Hollywood, better to get into centre by bus 2 or 4 to 'Civic Centre' stop & using metro trains (not to be confused with Metrolink trains) to get around LA. More Info at Union Station.
| 3 | null |
Holiday Inn - Cold showers for hurricane refugees
We came here because our apartment in the financial district flooded during Hurricane Sandy. On the second day of our stay, they hotel passed a cheerful "Happy Halloween" flyer under our door (see picture) that said essentially that Con Ed reduced steam pressure to the hotel and that there was no hot water. Ha! Happy Halloween!
I asked the front desk if they were going to give us any kind of a discount for the fact that they failed to provide a basic part of their service, but - alas - we were welcome to pay the full walkup rate, hot water or not.
I realize that hurricanes and the vagaries of Con Ed are completely outside of the control of the hotel management. What isn't outside of their control, however, is how they react to the service failure. Zero discount, suckers, enjoy your cold showers. This has thoroughly turned me off to the Holiday Inn brand in general.
Also, for their weekend rack rate of $345.00 you are getting ripped off given the quality of the rooms and fixtures.
| 1 | null |
Very nice hotel, lovely and comfortable.
We came to this hotel only three weeks after it opened - the chap on the desk said disarmingly that there had been "teething troubles" but he thought they were all ironed out now. They were! It was a great h0tel, with excellent service. They suggested in a non-pushy way that as we were staying for five nights, we might prefer a suite to the small studio we'd booked, for only $30 more a night - they were right, it was a gorgeous suite. The only two things we would comment on is that it seemed pretty quiet - I hope it gets busier as a hotel as nice as this deserves to do well. And the internet connection was patchy. We slept gorgeously, in total quiet and in well-sealed darkness, and would come back any time.
| 5 | null |
Poor service, high price = Poor value
For over $300 per night you would expect reduced parking, delicious breakfast and good accommodations. Unfortunately, staying over one Friday night in October at the Embassy Suites, dispelled our concept of what we could expect for $300. Plus, while we requested a non smoking room, we were placed in a room that obviously had been used as a smoking room, and we were told that this was the only room available.
We will not stay at Embassy Suites ever again.
The location in Center City was great but otherwise this property deserves a failing grade.
| 1 | null |
Service with a smile!
The location is great there are several restaurants nearby and shopping! I had a king suite and it seemed to be very clean. The only disappointment was not having a microwave in the room but there is a small fridge. The free breakfast is ok they try to offer a little variety but if you want the extras like bacon, eggs and french toast you have to pay. My husband and I decided to buy their breakfast the second day. It was much better than the free stuff and was under $15 not bad considering we didnt have to drive. If I could rate the hotel soley on the customer service of one lady it would be excellent and at 5 stars! I can't remember her name but she was an older lady that worked Saturday & Sunday checkout. She was one of the sweetest people I have ever met in. We sat back and watched how she interacted with ALL the guest. She did not miss a beat each guest was greeted all while she answered the phones, wiped off tables and interacted with the guests eating breakfast. Its people like her that make each feel appreciated. I told the manager about her and hopefully the hotel takes care of this woman. I'm telling you she is on top of her game! I wanted to take her back to work with me so she could give a seminar on Customer Service. Whenever I visit Charlotte NC I will definately stop in and speak to her even if I dont stay at this hotel. The rooms need to be ugraded especially the bathrooms. For the price I guess I would say it was worth the stay but I would probably choose another Hyatt if I had to just because of the bathroom. Overall, the stay was fine so give it a try and form your own opinion.
| 3 | null |
Good location
I booked this hotel to try something different. I have mainly been a Hilton guy and was curious to see what Kimpton had to offer.
Finding the hotel (I came straight from SEA-TAC airport) was extremely easy, it was a 1 minute drive off the expressway, and has a nice vertical sign spanning several floors of the facade.
They have a full valet service $35 for in and out rights. Across the street is a parking garage for self park, but I think it is close if not the same price.
I took an earlier than expected flight and was several hours before check-in time. The front desk was able to accommodate me and placed me on floor 3.
The room was smaller than I was used to, but very nice quality. My view was an alley with a parking garage. Cars were parked on the same level as the hotel window, so I had to pull my blinds to ensure privacy. Free wireless access in the room with a Kimpton account.
I went down to the lobby to work by the fireplace. They have a few couches and places to sit. This is meant to be a lounge more than a work environment, but it worked out fine.
Between 5-6pm they have free wine tasting in the lobby. This is quite popular, as there wasn't a spot to sit down it was so crowded.
I wandered out for dinner with some colleagues and almost any direction you walk, you can find restaurants. The location for this hotel was the best part.
After dinner I crashed out and woke up around 1am to a dog barking. The hotel must be pet friendly. The barking went on for quite some time. After that, every noise seemed amplified...ice makers, doors slamming (they have no mechanism to stop the door from slamming...it seemed like everytime a door slammed the entire walls shook). I would take advantage of the free wine, so you can hopefully be smashed enough to sleep right through the night.
The morning came and I walked by the restaurant inside the hotel. It was not overly crowded, but busy. It smelled good, but I didn't have time to stop.
I would say this hotel is average, but does boast a great location for walking distance to many attractions.
| 3 | null |
Quality Accommodations, Accommodating Staff
First I have to say that the location of this hotel is hard to beat. The Grand station on the Red Line for the CTA is literally right on top of the hotel. So getting anywhere you want to go is very easy. We flew in and out of Midway and it was so easy to take the "L" to the hotel. Upon arriving we found we were originally booked into a handicap accessible room. Not needing those accommodations the staff easily changed our room. Some things I wish to point are that this hotel should have signage in the elevator directing you to which floor the swimming pool and business center can be found on. Also since this hotel has a Starbucks the 24 hour complimentary hot beverages I am used to at other Hilton properties was not available. None the less our room was clean and comfortable. I wish they would provide some simple paper plates and plastic dinnerware in the room at the very least so as to make eating those leftovers easier. I understand this isn't a suite, but some convenience would be nice. I also wish this hotel more selection in it's television selection. I found the choices to be of the most limited of any hotel I've stayed in. All in all I would stay at this hotel again as the staff was courteous and considerate, especially when we needed to store our bag after checkout due to a late flight.
| 4 | null |
What a great retreat!
I stayed at this hotel because it is where my seminar was held. What a great location! It's 5-10 minutes from SeaTac airport so I was able to take a later flight in to Seattle and an earlier flight back home. With it so close, you'd expect to be in the middle of everything, but it's like an oasis! The beautiful hotel grounds border wetlands and I enjoyed a lovely evening walk. The only downside to this was that I didn't need to use the beautiful fitness room. It was fun to see the chef's garden as well. The facility is beautiful and the rooms are very nice. If I'd have thought of it, I would have checked the pillows before I went to bed & requested others - mine were a bit hard. There's a nice living room in each building - with 24-hour snacks (yogurt, string cheese, fruit, candy) and chilled, bottled water - how thoughtful!
| 5 | null |
Might as well stay in an abandoned trailer on the side of the road.
The property is next to a chase bank and basically in the parking lot of QT, which is very convenient since their soda and ice machines don't work and somehow the manager cant manage to find time in his very busy schedule of sitting down, to get quarters for the laundry.
The "breakfast included" contains EXTREMELY over-cooked eggs (that look moldy) and stale breads (mini donuts, bagels and breads), they do have a waffle maker though. But no fruit or yogurts, which to me would be a lot easier to supply.
The room...well the bathroom is fairly nice, upgraded and always cleaned. But the toilet continues to run and fills to the brim.
When we arrived, I turned down my sheets & comforter-- which had rather nasty mystery stains on them-- and found a little present in the form of a nose ring/pin, which I can only assume belonged to the housekeeper.
The manager is a sleezball, who pretty much admitted to wanting to watch me swim in the pool, his exact words in reference being "I'd be like, 'yeah, swim like that girl!'". It throw-up in my mouth a little, and not only because he is disgusting.
If you ask him to do anything that should already have been done, like get quarters for the laundry or open the pool at 8am, not 8:30, he will make excuses about how busy he is because he had to get up so early b/c he lives so far away and had to study because he's going to university. blah blah.
The overall property, is dirty and disgusting and clearly is not cared for properly. If it was on Hotel Nightmares, it would probably be their worst episode!
| 1 | null |
Expensive
I had a very bad experience with this motel.OMG, they charged $80 for single bedroom for 1 night which was very expensive for that motel in houston. Internet speed is slow and there are lot of disturbances. Breakfast is also not good when compared to other motels.I wont recommend this to anyone.............
| 1 | null |
Not the worst place to stay but there's better
I've stayed at the remodeled Motel 6's before and I'm not sure that this one stacks up. When we came to check in shortly after 3, we were told our room wasn't clean yet. Yet they went ahead and charged my credit card and then was told to come back in a half hour or so. (Most hotels I've stayed out don't completely charge until check out). We came back about 45 minutes later, got the room key and headed to the room. The A/C was not on in the room making it quite stuffy considering it's 104 outside. The remodeled Motel 6 rooms I've been in have been upgraded with TV's mounted on the wall and up to date furnishings. This falls just short, The TV is in a entertainment center and the bedspread is just ok and dated looking. the carpet outside the hallway hadn't been vacuumed yet the maid decided to vacuum at 6 pm while we were watching TV. The pictures on the official Motel 6 website don't look anything like the rooms (modern on the website, not so much in person). Parking is awful if you drive a large vehicle. I suppose having a place to lay my head for one night, this would be tolerable.
| 2 | null |
Enjoyed our stay
I went to Chicago too see a Cubs game with my girlfriend. We chose the Days Inn because it is close to Wrigley Field. We stayed at the there from May 29 to May 31. The hotel was clean and comfortable. It is in a nice location with many independent stores and restaurants nearby. The complimentary breakfast was a nice touch. It was cool making our own Belgian Waffles.
The Days Inn staff was great. They were very helpful in giving us directions to the places we wanted to go to, even giving us directions and maps. They also gave us advice on weather it was better to take a cab or the bus. They even told us where to get bus passes at.
The room itself was big, clean and comfortable. We were in room 421, on the northwest corner of the building. It was quiet because we were farther away from the normal street noise. The restroom was room large with a nice, modern decor.
For guitar enthusiasts, The Chicago Music Exchange is a short bus ride away via the 76 and 11 routes. They have an amazing large selection of all the top brand guitars including Gibson, Gretch, Rickenbacker and Fender. I could have easily spent a few thousand dollars on a Gibson Les Paul if I could have afforded it.
The only negative aspect was the fact that the rest room window did not have a blind or shade covering it. The restroom got very warm in the evening when the sun was shining in from the west.
All in all we had a great experience at the Days Inn and will defintely stay there again
| 5 | null |
Mexican Heart Attack Breakfast Buffet
Stayed 1 night in December 2012. This Quality Inn is an older property (my guess is it was built in the 1960s). The sound travels freely so I would recommend you ask for a 2nd floor room of the 2-story property. The room size is adequate but there was too much furniture stuffed into the room which made walking a bit of an obstacle course. The hotel is basically a rectangle with a dark parking lot contained within it. All rooms open to the outside, there are no interior hallways.
Breakfast was a HUGE disappointment - basically a Mexican heart attack breakfast buffet. Fried this and greasy that. The silver dollar pancakes looked like they had been in the warmer for days. There was a selection of canned fruit but no cereals, breads, yogurts or anything else that would remotely be considered healthy. I walked out after viewing it.
Waited 10 minutes for the checkout person to show up at the desk (she was chatting with the breakfast servers). Disappointed in my stay.
| 2 | null |
Dated rooms, helpful an friendly staff
While very pleasant an accommodating, the positive staff experience could not overcome the dated guest room interiors. Sink faucets did not operate well, wall coverings were old, furniture was dated. Good location near ferry pier and near cable stop.
| 3 | null |
cheap for a reason
if i could give this hotel 2.5 stars I would. It is not a dump but was clean for my stay. The room was small but not the smallest i've stayed in. It was in a decent neighborhood one block from the subway and the desk clerk was efficient. That said, the hotel has no ice machine, you have to buy it by the cup across the street for $.75 a cup. They have limited TV and no Fox News. The elevator (1) was always too busy to pick me up since it has an attendant and I had to walk up and down 3 flights of stairs with my bags. You can do worse than this hotel but when its rates are below $!20 a night, it sure beats the Ganesvoort across the street at $400 a night.
| 2 | null |
Every person on staff was friendly and went out of their way to help.
Within walking distance of most sites in New York and close to subway and numerous restaurants. Room service was used for an evening dinner and it was excellent and prompt. There was an internet room to pick up quick e-mail. The staff treated us like regular visitors with lots of smiles and helpful information.
| 5 | null |
Great hotel for our first visit to Chicago
I stayed at the Palomar in Chicago this past weekend and enjoyed it immensely. The location is great - easy walking distance to the Mile and the Loop and the room was nice and we thought quite large for where we were, etc. Went with a girlfriend and stayed in a Queen Queen room on the 15th floor. Room was nicely appointed and very quiet with a decent view out our corner window. I only had one issue with the room and that was in the bathroom the vanity is put together so that there is a gap between the vanity and the wall that is just big enough to knock your toiletries down...but thankfully there is an umbrella in the closet that can be used to fish them back out...
We walked a lot in the city and found the area to be quite safe (granted, pay attention and don't be daft and you'll be fine) and it was easy to walk to bars, restaurants and shopping. I had stayed at a Kimpton in Denver before so knew what to expect with the wine hour, etc but we were so busy on our trip we never did partake! We did have breakfast at Sable and while it was good I have to agree that for the price it wasn't that good.
It was so hot this past weekend that we did manage to sit outside on the Terrace and use the roof top pool. This is unfortunately is where I paid my Idiot Tax and I left my sunglasses on the Terrace which were no longer there when we returned. Le sigh...I supposed there has to be one less than stellar thing happen on a trip but that made the last evening a little less fun (they were pricey).
All in all, great hotel. Helpful staff, clean rooms and we had a lot of fun in the city. Thanks for making two Calgary girls feel welcome, Palomar.
| 5 | null |
Overbooked or Water Leak????
Found out this trip that a Confirmation # really isn't worth anything at Residence Inn. I have never left a negative hotel review... until now. This review is aimed more at Residence Inn than the location itself, so here we go. We had two families (each had confirmation #'s for a 2bdrm suite) in Dallas this past weekend for the Annual OU/TX football game. Friday morning (on the way down to Dallas) we receive a phone call from the hotel indicating that our room will not be available due to an overnight water leak. Normally we wouldn't panic, but this particular weekend is probably the busiest of the year in the Dallas area. We call the other party to see if they know the news and they have not been contacted. They call and are told they too do not have a room due to their "sytem" overbooking the hotel. Hmmm, we were told water leak and other party a system error. We are frequent travelers, maybe we've been lucky to never have this happen before, but it did and I'll never stay in another Residence Inn again.
| 1 | null |
Retro Fun in San Francisco
Stayed for one night in San Francisco at the Triton and it's a fun, hip, cool, funky little hotel. The rooms are a little small, but they make use of every corner with hip and fun amenities. The service was great and everyone was very friendly and helpful. The bed was comfortable and the bathroom was modern and clean. Everywhere you look, there's colorful art and unique stylings that make this a one-of-a-kind experience. You could tell that a lot of people just wanted to hang out in the lobby, have a drink and take it all in. If you want luxury, you might want to stay somewhere else. If you want a break from the ordinary, give the Triton a try. You might find yourself in a whole new state of mind when you check out.
| 5 | null |
Not Great
I've always liked Embassy Suites, except for this location. The hotel is in a crummy neighborhood and I felt stranded. There is only one restaurant within walking distance, a pizza restaurant that we didn't like. Walking there is iffy -- not a great neighborhood. The subway is also within walking distance, but also not a great experience walking through a baseball field. The manager's reception does not include alcohol (state law). The restaurant is very expensive. I couldn't eat my dinner (not prepared well), but no compensation was given. The room was comfortable, the complimentary breakfast was good and the shuttle bus was convenient, however. If I ever visited Boston again I would stay downtown though.
| 3 | null |
Buyer beware of customer satisfaction policies
I'll be as fair as I can. Lovely lobby, great location. We're currently staying for the week, but thought to get our warning out early to potentially save other people their hard-earned money.
The other reviews are accurate - small rooms, loud AC... we were prepared for this. We were not prepared for mattresses with no box springs (just wood supports = extremely hard beds), lumpy pillows like rolled up socks, and *vibration* of the bed from the loud permanent AC, which is inches from your head, given the size of these rooms, and earplugs don't stop this. Unfortunately, the warning to those considering a "boutique" hotel is that, unlike any other hotel you may have stayed at, payment is NOT due at checkout, and you cannot simply leave and go elsewhere if you are unsatisfied. From their website, carefully buried, emphasis theirs, not mine:
Cancellation Policy:
Cancellation and/or Changes must be received by The Washington Jefferson Hotel by NOON hotel time at least 72 hours prior to arrival. No Refunds, No Changes and No Cancellations. FULL PAYMENT AT TIME OF BOOKING. .
Reservations must be made with a valid credit card or the hotel will not confirm.
So, if you don't like your room, your stay, or your trip, go jump. Whaddya want? We'll take your money first, and then nuts to you! This is New York!
Read the fine print, folks.
| 2 | null |
Great Staff, "Ikea" Rooms
During Hurricane Sandy, after being in the dark for 24 hours, we started looking for a hotel room close to home, and managed to get one at the Milford. It is under construction, so the noise level is high during the day, but at night, it became quiet. Our room faced south and onto the windows of another part of the hotel. It had a comfortable bed, and lots of hot water, which was what we did not have at home!
Our room was really only for two people; we don't think you could get three adults in there. It had a very small closet, but three very large drawers. If you have large pieces of luggage, this room would be difficult. The towels are small and just okay. A loud air conditioner, too, but it worked. Imagine Ikea designing a hotel room--furniture for a small space. Nothing fancy, just the basics.
Having said that, this place has a terrific staff. People are friendly, and they care about their work. We met one of the managers, George, who worked throughout the storm, and obviously loved his job. A nice maid, although she rarely got to our room before 1 PM. The hotel takes airline staff, so it seemed the priority was getting rooms cleared for incoming guests. Check-in and out was difficult because lines were long (due to Hurricane Sandy and folks coming in for the Marathon) and the area to do that is small, but again the staff was nice. There are lots of elevators; after you key in the floor, you go directly there.
One disadvantage is that there is no room service; presumably after construction, they will have a kitchen. If you're a tourist, this is not a problem because the neighborhood has lots of restaurants and delis.
If you don't care about the size of your hotel room, this place is a bargain when you pre-pay. We're native NYers who travel a great deal, but our only experience of Manhattan hotels comes from family and friends who have visited the city and stayed in a hotel room that we have seen. What we can say is this place is well-located because it is near two west side subway lines that will get you almost anywhere in the city that's got a tourist attraction, plus it is right near Times Square. (We don't know why tourists want to go here, but you can walk there from the hotel.) Also, you're a couple of blocks from the major Broadway theaters and, if you are a fit, a 20-minute walk away from Central Park. You can also walk to MOMA from here.
We walked to our usual haunts in Hell's Kitchen on 9th Ave. for dinner (Afghan Kebab House on 9th between 51st and 52nd) and picked up breakfast at Amy's (9th Ave. between 46th and 47th), and one night got a pizza at Don Giovanni's, not our favorite but it's nearby on 44th between 8th and 9th, a short walk from the Milford.
| 4 | null |
Business
excellent hotel good size rooms excellent gym.
Great food and service.
Used this hotel 3 times now and will again.
| 5 | null |
To be avoided.
Grouchy receptionist when I arrived at 11pm, incredibly drab and sad colors and decor, including the room which makes any hospital room look incredibly welcoming, no ice machine on the floor where the room was located. In addition $100 fee absolutely not communicated for smoking in the room.
There are definitely much better centrally located hotels to stay in this price range in Boston.
| 2 | null |
My apologies! Please read!
The first experience was great...the last two were horrible. I travel for work and know we all have bad days...I get it...but I realize this hotel has spiraled out of control. The management has lost control and it is apparent.
The staff is all new and nobody has any training.
Please seek anything else but here. If you think sleeping in the airport is a horrible idea, trust me when I tell you that it is better than staying at the Comfort Suites DIA. The owner is unreasonable and is the only person allowed to make a decision. She treats you like a terrorist and is less than personable.
| 1 | null |
Wonderful surprise!
Excellent location, exceptionally clean, amazed at the size, it was an apartment!! Very reasonable, Staff was very helpful. When we go back to NYC we will be staying here, don't think my family would stay anywhere else! Radiator heat-so the larger bedroom was a little warm but, fine. This was a wonderful find!
| 5 | null |
Perfect location for our stay!
We had the pleasure of staying for 3 nights. While there we attended a SF Giants game and a play. The Inn is within walking distance of several venues including the Opera House and Ballet, as well as the Orpheum Theater. Public transportation is a few short blocks away. Valet parking is such a convenience as we parked our vehicle and didn't need it again until the day we left. Valet is the way to go, as alternative parking is next to impossible in that area. The front desk staff is very helpful and friendly. Rooms are fairly small, typical of the era in which it was built, but very clean and comfortable. Perfect for sleeping, which is all one needs while in San Francisco with so much else to see & do there. There are some terrific restaurants within walking distance as well.
We will be back!
| 5 | null |
Great Hotel
We stayed here on two visits recently on our way to and from Hawaii. We have stayed here on previous occasions. Its a great hotel comfy beds, nicely appointed bathroom, the concierge room is good. The hotel is just what you would expect of the Hilton Group great service etc., downside of this hotel is its proximity to the runway! Didn't notice it on other trips but this time we were conscious of the planes taking off all night, great if you're a heavy sleeper but not so good if you are trying to adjust to a time difference. I suppose that is the downside of staying near an airport. Overall its a good place to stay. We caught a bus outside the hotel for $5 hop on hop off and went to Manhattan Beach it was really cool. Staff are friendly and polite.
| 4 | null |
Good location
Great location for first time visitor to Chicago. Across the road from the park and silver bean. A short walk to the aquarium, planetarium and magnificent mile.
Fantastic building - rooms big, but perhaps looking a little old (and no safety deposit box in our room). Good cafe for snacks, pizza and coffee.
Overall a great place to stay
| 4 | null |
Flies in the bathroom, mold on the ceiling - and no heat!!
Things didn't start off well at Hotel Verite. I made my reservation through Booking.com. When I arrived at the hotel, the woman at the front desk reported that they'd 'just received the fax' from the booking site. The fax? What is this, 1993? Shouldn't this be done by, you know, computer?
Apparently, the room that I'd booked for two nights was only available for one night. The front desk lady tried to convince me to take the room for one night, then switch to another room the next night. I allowed as how I'd prefer one room for two nights, as that's what I'd booked. After several minutes she simply offered me the second night's room for both nights. "Why didn't you just give me that in the first place?" I inquired. "That room is larger - the room you reserved is smaller." This was at 6:30 in the evening. Perhaps they were waiting for someone to make a last minute, one-night reservation for the larger room...but it struck me as just poor customer service.
So, 'upgraded' to the larger room, I settled in. I went to the bathroom, and noticed some sort of fly on the mirror. Oh, and there's another by the sink. And another on the shower curtain. I'm not one to make a fuss, so I killed four of the insects and went on about my business. However, the flies (or whatever they were) seemed to return in groups of three or four throughout my stay.
It wasn't until I was in bed that night that I noticed the dripping noise from the floor above...and the water damage to a corner of the ceiling...and the black mold growing there. Of course I reported all this to the front desk, and they were very polite and apologetic, and even sent someone up to look, but apparently there was nothing to be done.
All of which would have been more or less harmless, had it not been in the low teens in NYC last night. The room had no heat. I got back to the hotel around 9pm and reported the heat problem. Then again around 11pm when it wasn't any better. Then around 5am when the cold woke me up, despite assurances that they'd fixed the problem. I finally decided to get out, shower somewhere warmer (the gym) and take my leave of the Hotel Verite. They were kind enough to credit me for the heat-less night...but I cannot recommend this hotel to others.
Two stars because the staff was always polite and generally seemed to be trying to help - just with very little success.
| 2 | null |
Great location, very comfortable room
I picked this hotel as a nice getaway for us for my husband's birthday. I loved that it was within walking distance of lots of activities. The room was very modern looking and we had a great view of the John Hancock building and of the lake. Bed was very comfortable, bathroom was a great size, and we loved that it had a separate tub and shower.
The staff was extremely courteous and the check in was fast. We arrived very early and checked in and our room was ready within a few hours.
There were several weddings and corporate gatherings going on while we were there but we were never disturbed by loud noises or loud people.
| 5 | null |
Disappointing service
I was attending a soccer game yesterday and we stayed at this hotel and at first I would have given it a 3 out of 5 just because of the pricing and the location. Short cab ride from McCormick, Soldiers Field, Museums and so on. But my issue is with the service. Both my parents and I had to deal with random people walking into our rooms as the management accidentally assigned our rooms to other people. I found out the next morning that it happened to another family. I have stayed at over 60 different hotels and this has never happened but the real issue was their reaction. I quote "we apologize but it wasn't on purpose...we were busy". After I expressed my feelings about this pathetic excuse I was offered a free meal at 12:45 am which I declined and was assured that they would find a way to make it up to us. Of course the next morning nothing happened and on top of it we called for some coffee to make in our room as we ran out and that never came. Overall location and pricing is important but if service is so far below professional its simply not worth a visit.
| 1 | null |
Great NYC location...very good hotel.
Got a very good deal on Hotwire ($140). Love the very central location of this hotel...step out the revolving doors, turn left and you can see the bright lights of 42nd Street just down the hill.
Absolutely nothing to complain about here. Even a seething mass of young dancers for some kind of international competition could not detract from the overall excellent experience.
Everything you'd expect from a Sheraton, this is a very well positioned hotel that allows anyone easy access to the best of NYC. Good sized rooms, great amenities and facilities. Clean, surprisingly quiet and comfortable.
Renovations on the exterior were the only very minor issue to note but had no impact on us.
| 4 | null |
Service Issues
I stayed here because I could not access my usual hotel. The hotel's location is convenient however the first impression is not great. The hotel is dated and in need of renovating. I was in a renovated room but the attention to detail was lacking. The wall paper was peeling, ceiling tiles in the bathroom were loose and the heat sensor about the shower was dangling. The service; - embarrassing. Housekeeping man compared his Blackberry to mine in the hallway and Housekeeper returns to the room with facecloths only to "scold" me for something. The entire time at the hotel the internet was unsecure and when I got home, I've clearly received the spam from this connection. The only great I can say is the view.
| 2 | null |
Absolute Treat
Our first time at a Staybridge and we were completely spoiled. Only drawback...we were there on business and found we didn't want to leave the room or pool. Great rooms, great staff and great pool. Whirlpool was broken, but that didn't detract from the experience. Dan was awesome!
| 5 | null |
Good three Star
Good motel for its value. Very pleasant grounds. Had a room on the top so we didn't notice any noise except a baby crying for a short time next door. Good air-conditioning and satisfactory bathroom units. Had problem with airport pickup...took a taxis and costs was reimbursed by Seven Seas. About fifteen minutes walking distance to the Fashion Valley Mall and Trolley and only eight minutes to the bottle shop for beer, wine, etc. Even managed to have an early dinner at Neiman Marcus's fantastic restaurant at the Mall. Also had a free shuttle to the Zoo the next morning...had to reserve for it overnight though.
| 3 | null |
Nice rooms. Great service. Good location. No complaints.
I attended a business conference in this hotel, and decided it would be convenient to stay in the same hotel where the conference was being held. As it turns out, this would be one of many reasons why I was glad that I stayed here.
I arrived early, at 10am -- way before the 3pm check-in time. I was just going to sit in the lobby and get some work done, but decided to check with reception regarding what time I would be able to check in. As it turns out, they had my room ready, and I was able to get checked in at 10am. No additional charge. WOW!!
The rooms are nice, and fresh. The decor is mildly contemporary. The view from the room toward the north was very nice. The bed was comfy. And the food in this hotel is really quite good.
Then there's the fitness center. It's huge. Very nice, good equipment, almost anything you might need. LOTS of cardio equipment. Well lit, clean, and well-maintained. Lots of glass to the south along an entire wall in the fitness room. And it overlooks a lap pool. A little bar near the pool has little misting nozzles above the stools, to keep you cool from the hot, intense sun. Great idea.
Just about the only thing that I found to be slightly irritating are the elevators. This is a tall building, and the elevators move fast. On one trip down, I had to endure 8 or 9 stops along the way. The elevator is pretty herky-jerky, and I got off with a strong case of vertigo. Here's how you can prevent it: There are two sets of elevators. One set services the top set of floors, and the other set services the bottom set of floors. What I discovered was that my room was only one floor below the set of rooms serviced by the upper elevators. So after my vertigo experience, I would walk up/down one flight of stairs to the elevator that services the upper floors, so it was a non-stop ride. That ended up working quite well.
They have a smart green hotel program that rewards you $5 per day that you don't require housekeeping to enter your room. This is a very smart idea that I wish more hotels would implement.
The entire staff at this hotel is very friendly. The service is excellent. The hotel is fresh, clean, and nicely designed with great views. Excellent location near many restaurants and the Diamondbacks stadium. What else could you ask for in downtown Phoenix?
Would definitely stay here again.
| 5 | null |
Overnight stay
We wanted a hotel near the Space Needle Seattle @ a reasonable price including breakfast & parking -this was satisfactory.
| 3 | null |
Veterans of Foreign Wars Function
Just returned from a VFW Function at this hotel. The rooms are okay but only have 1 desk chair so 2 people cannot sit at the same time. Food is terrible!!!! "Hot" breakfast buffet was cold. Went to restaurant for lunch, 1 waitress for the entire restaurant......if you have booked a function and rented out 75-100 rooms, doesn't it stand to reason that you need more than 1 waitress in the restaurant for lunch???
Dinner buffet was cold and when I asked to speak with the Banquet Manager, she told me that all the food is kept in steam cabinets, covered and temp. checked before it comes out....did she just call me a Liar????
Never Again!!!
| 2 | null |
New Hotel- Nice rooms- In need of major management overhaul
The bad news started the night before my reservation, I had called the hotel desk, "Mike" to inquire about upgrading and paying for a larger room- this person was rude, lazy and lied to me about the process and hung up. When I tried to call back he refused to answer. This is unacceptable and call the VIP Expedia line to cancel this hotel as I would not be treated like this! Unfortunately the expedia person was very unhelpful and not willing to assist! I chose to call the day of my arrival and spoke to a very helpful front desk person who was not suprised by Mikes behavior and assured me that he will be dealt with and no longer work their. Also was very willing to accept my extra business for a paid upgrade. This was easy- great room- (1802) All is New. Now for the rest....we needed the sofa bed made up for my extra guest- requested 3 times and never was done. When someone finally showed up she only had pillow to drop off, not aware nor willing to "turn down" , was not aware of where to get sheets or what size- She was not even aware of the name of the hotel! ( I am serious) I called later to complain about this situation and was assured that an adjustment would be made on my bill. Whwn I awoke in the morning the bill under my door failed to reflect this promise. ANother staff member failed to holds their word. The day manager was the best of the lot and did make an adjustment that was fine with me. I will give them another try- seems to me that a new hotel in Midtown NYC should hire sharper employees, the Mgyr gave me his card and promised on my next trip it would be better- I will be calling to take him up on it. The location and the hotel itself is great-Just need to get the staff in line and in order.
| 3 | null |
Quaint
Bargain hotel for the able. Six steps up to tiny lobby. Bathrooms really bleached clean. Neighborhood felt safe to walk. Two blocks from bus and subway connections. Quiet. Victorian details could inspire a mystery writer.
| 3 | null |
I Normally Love Double Tree... But Not This Time
I usually love staying at Double Tree. They are clean, have good service and usually decently priced. Unfortunately, the Double Tree in San Pedro falls way below any Double Tree I have ever stayed at.
We were staying here one night before a cruise the next day and lets just say I am happy it was only one night...
I arrived at 3 PM, well 2:55 and went to check in. They told me my room was not ready yet, but she just needed to call housekeeping and it would only be a minute. I walked around the lobby for a second and was quickly called back to the front by the front desk agent. She told me it would be another 45 minutes to an hour before my room was ready, even though check-in time was at 3. She then told me I was welcome to use the restaurant...
Strike 1: No apology, no attempting to make it better by offering a drink coupon or anything, just sent me in the direction of the restaurant. It would have been really easy for me to write a positive review if she had just apologized, that at least shows me that she cares. But I got nothing.
Exhausted from a 9 hour drive, we decided we would eat lunch in the restaurant. Normally I don't like to eat in hotel restaurants because they are over priced and usually not very good, but we did not want to drive anywhere and decided we would give it a shot.
Strike 2: The food and service at their restaurant is awful! For starters there was only 3 other people sitting there and there were 3 people serving. That would tell me each person would be responsible for one table and service should be quick. Oh was I wrong. We waited about 15 minutes just to be offered anything to drink and that was followed with a "What do you want??" We must have been inconveniencing her because she clearly didn't want to deal with us. 30 minutes later when we finally got the food it was so disgusting that we barely ate any of it because we thought we might throw up. We just wanted to get to our room, but we still had to wait.
After our experience at the restaurant we went back to the front and I told the guy that we needed to get into our room. He looked at me like I was an idiot and asked what our room number was. I told him we didn't have one yet, which seemed to confuse him. Another 5 minutes went by of him fiddling around with the computer and finally we got our keys.
Strike 3: I was never recognized as being a Honors Gold Member, I was never given any information about the hotel or about breakfast (which I am supposed to get for free as a benefit of being an Honors member) and I was still never given an apology.
We got up to the room, and the room was clean and it seemed fine. My only complaint with the room is all of the dirty sheets (surely from the people the night before) sitting in the hall right in front of my door. How nice. When we got in the room it was very warm, so we turned the A/C down a couple notches and left to get a couple last minute things for our cruise the next morning. When we got back our room was freezing. So we turned the A/C (not the heat) up just a little. Next thing we knew it was super hot again, so back to turning it down. This went on all night and we ended up waking up for good at 5am because we could not tolerate it anymore. There was no happy medium. It was either hot or freezing cold.
The hotel will allow you to arrange transportation to the port, but with how everything else had gone so far, we got a ride from family who was coming in that morning to cruise with us. We were able to leave our car parked at the hotel for the whole cruise, and honestly, that is the only reason I gave this hotel 2 stars instead of one.
A couple other things to keep in mind. There are tons of kids at this hotel cruising with their families and it is like staying at a Chuck-E-Cheese. The entire night there were kids running up and down the halls, slamming doors and being extremely annoying. No, this is not the hotel's fault, but I still feel they should have done something about this. Also there is no wireless internet in the rooms. They have wired, but lets be honest, who uses wired anymore? In this day and age you use tablets or smart phones, and I'm pretty sure no one has an ethernet cord in their phone.
In conclusion, this hotel is very close to the port, but there are other hotels close by as well. Even if you are an Honors member like me and want to stay at a Hilton because you want to use your points, or get points... Don't. I stayed there because I was able to use my points, so basically it was free, but I am not happy that I did. I wish I had saved my points and stayed elsewhere because this was not a good use of my points. Find somewhere else to stay if you are in the area for a cruise, I know we will.
| 2 | null |
Lovely hotel at a GREAT location
I have stayed a couple of times in this hotel in the past 2 years and it never disappoints. The hotel feels new, fresh and very well maintained. I really like the beautiful spacious lobby that is very welcoming and cheerful.
The room is nicely decorated and spacious. The guest service laundry facility (on seventh floor) is awesome and very useful as the hotel laundry service in general is very expensive.
And, of course, you can't beat this hotel's location! It is very near (one block) from union square and thus is also close to the bart/muni station and many shops/restaurants. At the same time, it still has the necessary distance from the union square as to not make it too overwhelming (as comparison, there are some hotels right across the union square that woud always have crowded walking-by people in the hotel's front pavement)
Can't recommend it more!
| 5 | null |
Awful!
This place needs to be renovated desperately and the entire hotel, to include the rooms ,smells of mildew. The hotel has an inner atrium, all the rooms have big windows facing towards it. A curtain is supposed to provide privacy for anyone going past your room. I'm stressing "supposed to" because the curtains are inadequate, there may as well not be any in place. Lucky I had some safety pins with me and made it work each night. The nightly manager's special consisted of free booze, vegetables and dip. As a business traveler I expect better food, not necessarily great or healthy food, when a hotel choses to put these on. My toilet had a disgusting black ring growing inside the bowl and at one point had been broken into two pieces because it was patched back together. The AC never got cold leaving the room humid and smelly. The furniture was old and shabby. One of my fellow co-worker stayed in the building behind the main building, I did not see her room but she said it was much worse than mine. based on a nother review, i think this building was newer. I did not try the hotel restaurant because the prices were ridiculous, $12 for a class of wine to start with. On a good note, the location is excellent and the staff were absolutely wonderful. If it hadn't been for the staff I would have rated this a one star. For the cost of the room and the fact that they are associated with Hilton this place is a dump.
| 2 | null |
totally honest!
My husband and I stayed here for a couple of days,this place does not look like the pics on here first of all..so we arrived the outside looks run down but we had no choice,we get in side the room smelled very nice and was clean but the bathroom tile was peeling and the toilet was dirty looking,the pool was ok.Their is protitutes who also uses their rooms too, which was a disgrace,they have a security guy who walks around with a gun very visible ,he was over heard saying he got a trick for the prostitute traffic tonight I would never want to stay here it doesnt look safe ,the towels and wash cloths where dirty looking and so where the blankets.The fridge and microwave was clean and the staff was ok no complains there..the environment just didnt feel safe I was so happy when it was time to leave.For the price u truly get what you derseve.
| 1 | null |
EXCELLENT LOCATION!!
We made a pleasure trip to Chicago & couldn't have stayed at a better location. Close to EVERYTHING!! This hotel is small, but quaint. Staff is excellent. Offers a lite breakfast which includes quite a variety to choose from. We were dropped off Thurs morning by our airport taxi & didn't get back into a vehicle until we were picked up on Sunday morning!! We would stay here again!!!
| 5 | null |
Perfect for DC Sightseeing
We stayed here over a 3-day holiday weekend and were able to take advantage of a buy 2 nights, get 3 nights special. The location is perfect if you are doing the typical DC sightseeing. The staff was very friendly. I did find that the concierge didn't know where we could find breakfast, other than at the hotel itself. Maybe DC isn't a breakfast kind of town, but that was a little disappointing. The room was spacious and quiet. I would absolutely stay there again.
| 4 | null |
Avoid, there are better options
There are MUCH better options in the area. While recently renovated, it feels old, run down and dirty. The general room lighting is headache inducing, dim. The front desk staff is rarely at the desk. View from the room. . . . miserable.
Complementary HHonors breakfast. Where is the staff? Nobody to greet me, seat me. Finally, just sat down at a table. There was a high school girl's ball conference in town. They were loud, obnoxious and rude, as they ran around and visited. Their chaperones were engaged in their own conversation. Wait staff. . . invisible.
Best recommendation. . . . gut this place and start over.
| 1 | null |
Please, Please, Please, do NOT stay at this hotel
Right from the moment I came in, I was lied to by the Hampton inn SOUTH location on 39th street.
I was first given a room with a cigarette or mildew odor. For fear that they might charge me a fine in case they suspected I smoked in the room, I left my bag on the bed and went to the front desk right away. The staff at the front desk told me they can move me, but then she whispered to me and asked me if I can do her a favor. My immediate response was of course. She then proceeded to ask me if I can "tidy up" the original room before moving to another room since she will be putting another guest in it!!!!!
At first I thought okay, she did change my room after all. But now thinking about, I am disgusted and angry. First of all there were two staff members at the front desk, I am sure one of them could have gone to the room and "tidy up" themselves. Second and most important, I cannot believe that they gave it to someone else without checking cleansiness and other things (in the bathroom and around the bed area). I am now disgusted to think that at any time, because of laziness, any of these rooms were not checked and cleaned properly but rather left to the guests themselves to clean them.
Additionally, I repeatedly asked for a room with a view. When I checked at around 1 pm, the front desk staff ( a different one) told me there will be one available 3 pm. I decided to leave and come back in order to get the desired room. Once I came back, I was told the room promised was not available.
Around midnight, out of curiosity, I called the front desk to ask if there was one available and I was told there are a couple available and they have been available all day.
Why the lies??? Why the laziness??? they are in the customer service industry but this hotel's staff are lazy liars.
I would NEVER stay here and would NEVER recommend this hotel to anyone!!!
| 1 | null |
Trying hard, but, well......
We just spent three nights at the Hotel Diva in San Francisco. It is a boutique hotel in a great location - three blocks from Union Square in the theater district.They are very environmentally correct, using ecco-friendly body products, and by asking you not to get fresh towels everyday.They tout themselves as the sexiest hotel in San Francisco. The decor is very modern, including glow-in-the dark elevators. The staff was nice, and the room was fine, but a few things were not great. The elevator was very slow and sometimes just wouldn't close - it sounded like it was on its last legs. There was a little one-cup coffee service, but there wasn't a plug enough near enough to it, so we had to move the coffee maker. When we checked in, we signed a no disturbance clause. We were kept awake pretty much until about 4 in the morning with some guests having a party that echoed all over. When we told the front desk in the morning, they didn't seem to care. The housekeeping service was just okay - leaving a set of dirty cups in our room for two days.
I hope this hotel will ramp it up and become a little more attuned to what is needed. It didn't ruin our stay, but it could have been better.
| 3 | null |
Standard rooms = 2 1/2 star experience
The reviews of this property seem to be ranking different hotels. If you are in the standard rooms, your experience will be about 2 1/2 stars. As others have mentioned, these rooms are old, dark, and not exceptional. There were tiny ants in my room -- not a lot, but enough to give me the creepy crawlies and a general feeling of dirt and discomfort. I was happy to leave this hotel.
The one cool thing about it were the desk-top connections where you could plug in your own e-device (iPad, laptop, etc) and watch your own content on their large, flat screen TV's. I'm including a photo of the connection panel.
Other than that, if you're in a standard room, expect no more than a 2 1/2 star experience.
| 3 | null |
Disappointed
This is the first time I have felt uncomfortable at a Days Inn. The smoke alarm dangled from the ceiling by one wire and was wrapped in plastic. For a no smoking room it smelled like a tobacco barn.
| 2 | null |
Perfect Location
I have to say it was a perfect location. The hotel was right in the middle of Times Square. We stayed 6 nights for our 10th anniversary and enjoyed the whole time. Props to the staff from security to the concierge desk. We rented a fantastic suite, and had views of the city. A special thanks to Kelly at the concierge desk and Frances in security for making our stay even better. Just ask and they deliver!
| 5 | null |
Completely and totally disappointed.
I have stayed at other Country Inn and Suites in the past. I also took time to review the comments from other guests on TripAdvisor. This property was a complete and total disappointment. I booked and prepaid a room for two nights at the hotel. I arrived very late due to problems with Spirit Airlines into DFW. I called the hotel to inform them that I would be late. The person at the front desked didn't understand english enough to get the spelling of my last name. Finally another person took the phone and was able to help me. The hotel is located just off the 35w Freeway in Fort Worth, TX and is close to downtown FT. Worth. The hotel lobby looks ok, not like the other locations I have stayed at. There was no one at the Front Desk for several minutes before a person appeared from the back. I gave him my reservation copy, credit card and ID. He proceeded to try and take a photo copy of my DL. When I asked why, he told me that I had not paid for the room and need extra security. After explaning to him that I was a Club Carlson member with a profile in their system and had paid cash for my reservation, he was completely baffled. Finally another person came to his assistance, which I believe was his wife. He then told to give me my room card.
I walked up the stairs to my 3rd floor room and notifed on both the 2nd and 3rd floor, food particles were throw on the floor. It appeared that a large party had taken place on both floors and that down the hall of my room, several people were still talking in the hall way. Luckily, I was far enough away to not be bothered.
My room was a honey moon suite type with a jacuzzi and a canopy bed. The room also had two completely out of context high ended chairs in the middle of the room. Although the room was completely clean, I was freaked out enough to not return for my second night and forfeited my deposit.
I was completely mislead by the review on Tripadvisor. A review of a local hotel guide had the true reviews of the lack of service and quality/cleaniness of the hotel. Next time, I going to check the local hotel review sites and be very suspicious of "Glowing" reviews, like at this hotel.
| 2 | null |
dopetastically flyy d. c. hotel!
loved it i can't even put into words from the time i stepped out of my car to them telling me i could borrow a bike for free to them remembering me from last year to them giving me a 10buck coupon for the mini bar and the room service w organic rolled oats and soy w coffe to the cutest dog i have ever seen in my life in the lobby how could any hotel beat this? THEY CAN'T
| 5 | null |
pretty good but still a work in progress...
Traveling with my 16 year old son on a college visit trip. When a 16 year old boy notices dust, there must be a lot of it! The furniture was not dusty, but the floor behind the beds and nightstand was. The bed was also very soft for my taste.
Location is good for Inner Harbor. The room was very large and we had a nice bay window overlooking the harbor. The bar/lounge area was also quite nice. Staff was very pleasant.
I had a travelzoo package that included valet parking, but had to remind the person who checked me in... evidently their systems don't show these packages right off the bat.
Overall... with a few fixes this can definitely be a great place. For the price I paid, I was satisfied, but I would not have been happy paying rack rates.
| 3 | null |
An expensive dive
For $150-ish after taxes, this was the worst hotel I've ever stayed in for that kind of money. I have stayed in worse, but usually in the $30 a night range, years back.
Paint was pealing. Room blah, blah, blah!
An embarrassment for the Ramada chain!
| 1 | null |
Dirty, unsanitary with a rude manager
Upon arrival, the room had a heavy smell of mildew. The bed sheets had blood stains on them. The pillowcases had small blood stains and hairs on them. The bathroom floor had large dried sticky puddles around the toilet. The manager is extremely unprofessional and rude.
The only positive was that the rest of the staff was very friendly.
| 1 | null |
Awful
If this is a four star it must have been in the 1970's brown decor, dingy rooms. Paid for queen redecorated room but got a double not sure what was decorated about it, maybe the awful quilted and padded headboard. If that wasn't bad enough got into bed and found blood on the sheets (have taken a picture). So tired and disappointed with the attitude from the reservation desk that for the first time ever dd not complain, thought these words would speak louder. Would rate this a 2/3star hotel at 4 star price. Tired and in need of brightening up including some staff. Spent last night at the W also 4 star no comparison if you have a choice stay there instead.
| 1 | null |
Gross all around
Presently staying at hotel and I expected much better of a Westin (if it were still a Wyndham I guess it would be expected). The entire place is very worn and in bad need of a renovation. In my room, it looks like my lamp got in a bar fight. In the shower the light fixture above the tub is hanging open. Half the towels are yellow and smell funky. They can't even spare two bars of soap per room (one for sink, one for bath?). The worst part--the pillows are stained and you can see the stains through the pillow cases--yuck! Lastly, not my issue, but some of the rooms face an inner atrium--they should warn the guests that the white shade does not prevent people from seeing into the rooms--the drapes need to be drawn. Just walked by and saw right into another guest's room as he laid in bed and watched tv!
| 1 | null |
Great experience!
I was recommended to this hotel by a family member and it was a great choice for me and my friends. Not only is it in a great location, but the rooms are very modern and clean. The front desk was also extremely helpful and accommodating. The best part of the room was definitely the view from our balcony (we saw the entire new york city skyline).
If you're young and looking for a trendy place to stay in the city, i would definitely recommend the Thompson LES hotel.
| 5 | null |
Almost Perfect
Beautifully decorated, warm yet elegant. Rooms are large and the front desk/valet staff go beyond all expectations to help with just about anything.
Best thing is that this place is low key and not at all flashy. The weekend we were there is was full of celebrities, blacked out suburbans and Ferrari's in the parking lots etc. But we were all treated like royalty. Even managed to snag the Waldorf complimentary car for a couple of trips to special restaurants we had reservations to. Again, we were treated like celebrities ourselves and it was a lovely touch.
My only small complaint would be housekeeping. We could not figure out what was going on. They would come in and take away any of the glasses we used and didn't replace them. After two days we had no glasses and had to call downstairs to get some sent up. They also didn't seem to understand how many people were in our room despite the fact that it was on the register. Usually only one bed got made up at night. Nothing was a big deal, just seemed off for a hotel of this caliber.
I will make every effort to stay here again on my next trip to Chicago.
| 5 | null |
high prices
was not very good very . this town is very over priced all hotels & their taxs are high this hotel is very clean and is very nice looking but be ready to pay for anything you get there. great view from ny room and had good beds
| 3 | null |
All In All a pleasant experience for our lil family:).
We booked here because its directed behing Graumanns chinese theater and it was my mom, litle brother and daughters 1st time in HollYWooD:). The Hotel rooms are like apartments. They were cleaned nicely and were adorable. The room was big enough for 3 adults and two kids with plenty of room to Spare. They had dishes, utensils, glasses and anything you may need to use in the kitchen. The Staff was friendly and went out of their way to help. Our daughter was four and the morning frontdesk lady was so super nice that our daughter asked if We could stay and talk to her:).
Cons: The cleaning lady kept leaving cleaner in our room despite telling her we had a young kid. She left it on the counter and she apologized, yet continued to do it. However, the day manager apologized and talked with her. The maid corrected the mistake After that. Next was my daughter and I both woke up startled by the loud noises from the workers using power tools in the basement. This also happened on a few occassions. We got an apology but really what does that do when you have to spend an hour coforting a startled, crying four year old. But they had to work so what can I do. I complained but didnot push the Issue any further. If they need to fix or upgrade something then they have too. Finally, we were without Water during certain days and certain Hours. Again they were fixing something so what can you do. Also the pool was not heated as advertised. Their explanation was they dont heat it during that time of the year.
For the most part its an excellent family Hotel and I recommend it. However, I suggest calling them and verifying that they are not working On Or upgrading anything:). All In All a pleasant experience for our lil family:).
| 4 | null |
Ticks most of the boxes
Stayed here for 2 nights in mid March 2012.
Our room ticked most of the boxes: it primarily delivered on price, free wifi, free coffee in reception, comfortable bed, helpful reception staff, (free parking which we did not use) and location. Three drawbacks: the room was a bit dismal; noise from outwith the premises could be invasive at times - from the electric trams. lorries, and general city noise (even though we did not have an exterior facing room); and noise from adjoining rooms could be a right pain late at night and very early in the morning, from guests returning from a good night out and from other unexplainable activities between 4am and 7am (all because the partitioning was not up to its sound proofing task).
If you are one of those late night revellers, or if your stay is a short one, then the price and other general positives make this a place for you. Not too certain that we would return because we like to get some quality shut-eye after spending a full day sight-seeing.
| 3 | null |
terrible stay, bugs
i stayed at comfort inn san diego hotel circle 2201 hotel circle south
there was bugs in my room and my clothes, and in the bathroom fixture...ALIVE
security...what security and there was problem with men drinking alcohol in the pool area after closing and jumping on the soda machine to get out, yelling and running in front of my room
housekeeping..90 mins for toilet paper
they did move us rooms just to put us above the laundry area, in a murphy bed, afraid to move in fear that the bed would throw us into the wall. the room had a cracking sound, i thougt the room was going to fall off the foundation
also there is false advertising.. the rooms that are shown for this hotel are actual pictures of another comfort inn. the rooms are old, the beds are old. NOT RENOVATED as stated in the pictures. the deception was brought to the managers attention and she confirmed that those pictures belong to another comfort inn. she was on the job for 4 days and told me that they dont have the money to remodel any of the rooms. oh!! but she did give me a 15.00 credit, but stated that was a parking fee...
i asked for a refund, but mr. sean moran, finance manager kindly declined stating that these are valid charges with services already rendered.
HOW WOULD HE LIKE TO STAY IN ONE OF HIS OWN HOTELS WITH ALL THESE PROBLEMS?? I THINK NOT!!!
PLEASE DO NOT STAY AT THIS HOTEL........YOU TAKE YOUR LIFE INTO YOUR OWN HANDS.
| 1 | null |
Didn't clean our room
Everything was okay except they never cleaned our room the entire weekend we were there. The staff was very friendly, the workout room was nice and clean, the breakfast was good. The staff that serves the breakfast was extremely nice!
| 3 | null |
Horrible hotel
I spent a night in jail that was nicer than this place. For $250 a night you should stay at any other place in town. The TV was out because the bill had not been paid. The location is nice but that is the only positive about this hotel
| 1 | null |
Better than expected
the hotel was bright and clean, the rooms were big and clean and hotel staff were very nice. The hotel was walking distance to the Joe Louis Arena and lots of restaurants nearby. I was very happy and would stay again
| 4 | null |
Like coming home
I stay at this hotel 4 or 5 times a year on my way to my brother's in SC. It is an easy on/off on Route 77. The rooms are always clean and comfortable. The people who work there are friendly, helpful, and efficient. When I pull into their parking lot after a long day of driving I feel like I've come home.
| 5 | null |
TO COMPACT
our room was so small... we had 2 adults and 2 kids ... it was a tight squeeze ... and the beds were full size not queens.... so it was tight.... breakfast was great ... my family lives by diablo stadium ... across town ... i can't believe there are only 4 BW in the whole city... would have liked to have been more closer...
| 3 | null |
Comfortable Stay
The pictures truly give you a good idea of what to expect, the layout of the room is exactly as pictured on their website. It was comfortable for an overnight stay, but I thought the suite was just a bit small. Check in was easy and quick, the clerk was very friendly and efficient. The room was clean and quiet, the bed comfortable. There is a small refrigerator, coffeemaker and coffee, desk, and a small sofa in the main portion of the suite. And, just as many have stated before, the bedroom is seperate and can become fairly private by closing the french doors. The bathroom can be accessed from both the bedroom and living area. I noticed a pizza being delivered from Jets as we were checking in. Since we were traveling all day and kind of tired, having food brought to us was pretty appealing. The desk clerk was able to give me a brochure from Jets ... we called and ordered, and within 30 minutes our pizza was brought right to our door .... fresh and hot! There are several restaurants to dine at in the immediate area ... and the location of the Sheraton is pretty easy to find. Overall, we had a pleasant experience.
| 3 | null |
Great Cheap Motel
I can't really use the word value. If you are looking for a cheap motel, and you don't care about musky smells, sketchy neighbourhoods (right besides a pawn shop), 4 foot tall shower "heads" (not really a head, more like a tube), tub surrounds coming off the wall, dingy lighting, and you have to prepay once you arrive, this place is for you.
I stayed here with my wife for 3 days. I was ok with staying there since I made the decision, but make sure your travelling companions are also ok with it!!
2 star rating an improvement over the 1 star due to working A/C.
| 2 | null |
Less than average for a Hilton
Property needs a deep clean and updating. The hallways and rooms are musty. The lobby carpet is very worn and dirty.
| 2 | null |
Never Again
I will never stay at any Travelodge again. The first room they put us in had dirt all over the bathroom floor and the toilet would not flush. We got the "hot tub suite" which was a complete rip off. It was not a suite in any sense nor was it a hot tub, it was a jacuzzi jet bathtub. Moved us to another room that at least had a working toilet. The bed seemed to be just springs, very uncomfortable.
| 1 | null |
Overpriced for what you get
This is a typical Days Inn, which means it's just average for ambiance and comfort. It's located on Sunset Blvd. in Hollywood, very close to all the attractions, yet it still manages to be fairly quiet from outside traffic noise and feels safe. The hotel is somewhat old, however, so the floors creak and walls are thin, so you can hear your neighbors talking and coming and going. The TV didn't work when we checked in, and the maintenance person who came to fix it wasn't able to get it 100% correct. Also, the free wireless Internet stopped working after about two hours; I never did find out what that was about. Since we were only there for one night, it didn't matter that much. My main complaint is that the rate was $200 for a double, which, for what you got, seemed way high. I guess we paid for the location, certainly not the amenities or comfort. On the plus side, staff was super friendly, even if unable to help with specific problems.
| 3 | null |
Pretty average hotel
This hotel wasn't anything special, the rooms were alright, the staff were pretty good and the parking was odd to figure out the first time. The location was great for our business trip as the office is quite close to the airport, so we didn't have to drive far. However this is quite out of the way for the sights of San Antonio.
| 3 | null |
Musty and Outdated
This is one tired property. Despite a central location and spruced up lobby, the rooms are old. the TVs are CRTs on poles, like in a hospital. Entire floor smelled musty. Room smelled as well. Also took a long time to get any hot water up 25 floors. as a weekly business traveler to NY, this is not a property i can recommend.
| 2 | null |
What a rip-off!
I booked our room through their Hyatt website and chose the breakfast rate, but they wouldn't honor it! -- they wouldn't give us the breakfast! I had to show them my online booking reservation information that I had happened to print out, but had to have it retrieved from the car in the parking garage, in the freezing cold. Then after the manager looked up in her computer for about 20 minutes, they finally decided to honor it, but after treating me like a criminal we didn't want to spend any more time in that hotel. ALSO the night before, the conceirge had told my 13-year old child to go outside the opposite door from where we were to hail a cab!! What in the world was she telling a minor child to go wandering about outside, in the freezing cold, and where anyone could've kidnapped him??! I will never, never, never go to this hotel again!!!
| 1 | null |
Needs upgrade and maintenance
Security entrances and elevators need repair. Noise from hall and rooms very loud. Floors soiled and dirty. Walls dingy. Parking lot felt unsafe. No security.
| 1 | null |
Great location - Not a great room
We stayed at this hotel for a long weekend. The location is great as it is just a few blocks from Beale Street. When we first walked in we were impressed by the lobby as well as the friendly staff. Unfortunately our feelings changed once we saw the room. The carpets were heavily stained and the furniture was old and worn. The climate controls in our two bedroom suite did not work properly. One bedroom was hot and the other was cold. We also found one of the bathrooms to not be very clean (grimy shower floor and hair on a towel). The fitness room was also cramped and extremely warm. The treadmills were old and outdated. Considering what we paid per night, we felt the amenities were not in line.
| 2 | null |
Great Location
It's all about the location for this hotel, you can't really get better if like me you enjoy shopping. Situated directly opposite the enormous Galleria Mall and easy enough to walk across the road to get to it. Walk left out of the hotel and within 10 min walk you have Marshalls, Nordstrom Rack, Dsw etc.
I've stayed here few times with work and it really is a great hotel, the rooms are nicely furnished, very clean, modern, good quality toiletries, good sizes, very comfortable beds with nice linen. However make sure you get a room as far away from the lifts as possible as you will hear the constant 24 hour hum of them whizzing up and down and believe me it's really annoying! You will struggle not to hear them even when you think your room is quite a distance away. I wish I'd moved rooms but as I was only staying for one night I thought I'd cope but I hardly slept because of it. Also the room WiFi ($13) is exceptionally poor, very slow and often couldn't even load the google page. When charging for Wifi this isn't acceptable so I mentioned it at check out but the staff made out it was just fine and worked perfectly well. It's free in the lobby so save yourself some money and use it there!
Buffet breakfast was pretty good with nice waitresses.
| 4 | null |
Over subway line
We were put on the 2nd floor. Surprising for a Hhonors member who checked in early. Every time the subway goes by (which is often) the entire room shook and was extremely noisy. Expect to wake up at least every half hour all night long. Room was a little larger than most NYC rooms. Nice to see 4 computers in the business center. Bell hops very friendly. Glad it was only for one night.
| 2 | null |
Couldn't Believe the Bad Reviews? Believe them !
The Company I work for had a new marketing gal book several rooms for the IMTS Show. I saw the reviews but just couldn't believe any place would still be in existance if the reviews were that bad..
Basic Room rate with all taxes came to a discount fee of $205 per night.
Parking: Just let the Valet park it. At $39 a day you're already getting screwed, let them have some fun too.
Picket Line of Union Workers: Evidently this group of Illegals that are hired by the SEIU Union stands there all of the time, they don't know why, but they do. So you have to walk through the Darn Picket Line of these idiots.
Check in: Computers were definately an issue. Had names mixed up, had my name booked for 3 rooms for some reason. They wanted to charge me $10 for Internet per day. I had a hot spot so I declined.
Elevator: Looked like it should be on Petticoat Junction's Hotel. Fast though. Scared the heck out of me one time as it jolted and made a loud noise.
Hallways: Probably using 30 Watt Bulbs on purpose so you can't see how nasty and dirty the hallways are.
Rooms: Dingy, Old Decor, Poor Lighting once again I believe on purpose. Bathroom Door was nasty falling apart and painted over the wood coming apart. Beds are worn out but clean. Air Conditioned looked like something out of a 1940's Office Building and it only had 1 setting which was barely on. Water was standing in the inside portions probably had mold growing in it. I had to clean the air intakes on the bottom of the front cover to get air through it or it wouldn't have worked at all.
TV: Awesome.
Tables were pealing and cracked. The chairs had no cushion. The windows were unlocked but could not be opened very far anyway. One guys window was unlocked and it was next to a Fire Escape to where someone could have broken into his room.
The Power went out in my room. As I came back one day from the show I noticed the AC wasn't on. None of the lights came on. So I called the desk and someone came up right away to check it out. I heard a noise out in the hallway and a clicking noise and the power came on. The guy knocked on the door and asked if I had a bunch of things plugged in and caused it to blow the breaker. I told him that's how I found the room when I got there that day. Then he was fairly rude and then blamed it on the maid. So I said "so the maid didn't finish cleaning then?" And he just huffed and puffed away.
So I'm ready to leave the next morning and decide to eat breakfast there. $21 Buffet that had deep fried tater tots, toast that I had to put throught the toaster 3 times, nasty eggs floating in some sort of liquid, great bacon and sausage. Again, Hard seats to sit on and dingy lighting.
Now I'm ready for check out. The Receipt they slid under the door said to use the Express Check-out System on the TV. So I did, but it wouldn't save the info and it said I had to go to the front desk. Down to the desk I go. To find out a dozen or so other people are checking out at the same time. Evidently the Computers were down as was the WiFi. So whatever the receipt said was what you agreed upon at that time.
Valet: Best apart about the entire ordeal was the valet as I knew I was getting the heck out of there for the last time.
Consider it a One Night Stand. I don't think the Hookers even go there. Stay away. sleep in the alley and you would be better off.
| 1 | null |
Filthy Rooms Especially for an Alleged 4-Star
It's bad when you get one dirty room. Three? That's a problem. We arrived at 1:00am very delayed, so I thought we were the winners of the "bad" room, last on the inventory. When they tried to switch us, though, the next day TWO MORE rooms came up dirty. They kept us waiting almost two more hours to get the room that we moved into clean. It had no table and the beds were less comfortable, but it was clean, we thought. The ceiling in the bathroom hadn't been cleaned so long in the last room that when one of us took a long hot shower in there yellow stuff started congealing on the ceiling and dripping everywhere. GROSS.
The hipster decor, particularly in the bathroom, wasn't meant to handle that kind of traffic, and, while it's not old, it's showing age well beyond its capbailities. The sink was pressed down and into the metal stand in one of the two reject rooms.
We needed towels for the third room when we came back from a long day to find none. 45 minutes and three phone calls to the front desk later, the hotel night manager brought up some towels.
The staff is poorly trained and unfocused. The cleaning staff should all be fired and they need to start over. The hotel management knows what a pile this place is. They apologize and toss you a breakfast if you complain, but it's not worth the headaches. If you like the location, the MILFORD PLAZA is apparently remodeling and should at least be a notch over this hole. Or go to the Marriott, which is a bit more money, but, then again, is it worth a clean room? YES.
| 2 | null |
Avoid this hotel.
I recently attended a conference here while staying with a friend so thought I would stay here the next time I came to San Diego. I used to stay here from time to time and was surprised to find how downhill it has gone. I remember large spacious rooms but it looks as if the rooms have been cut in half. Strange size room for Southern California- reminded me of a Japanese business hotel or train compartment. Small cramped, dark, smelly rooms making it difficult for two people to function without bumping into each other. The dark claustrophobic decor looked fairly new but the taste was outdated; cleanliness questionable. We were instructed to unload & schlep our luggage because our room was off the lobby and then go back and park our car somewhere. Parking in their huge empty parking lot is an extra $15 per night. A convenience of this hotel is being able to park by your room and unload luggage. I requested a room we could park in front of, as this huge hotel seemed virtually empty (a bad sign in August), I did not think it would be troublesome for the receptionist to pick another room on the computer. The smell of mildew in the room they gave us was overpowering. We asked for another room, we did not need the pool, we just wanted quiet. We were then "upgraded" to a "garden patio" room. Same tiny size, same decor, same bad smell but with added view (and smell) of the hotels garbage dumpsters, the loud 24/7 humming of the all the electrical equipment that runs the hotel and yes a 4 foot strip of grass that was loudly mowed first thing in the morning. An interesting parade of employees driving large maintenance vehicles streamed past our window. If they have good rooms we were unable to get one after 3 attempts.There are much better and less expensive hotels in hotel circle for business people and tourists who do not expect anything fancy just decent. I used to enjoy staying here many years ago but it has really become substandard and has way too much nearby competition to get away with it. On a positive note- the bed was comfortable.
| 2 | null |
Stay here only if forced
We were stranded by Continental airlines in Houston. Stayed here since it was in the airport but we were not offered any price breaks or vouchers by our airline nor was any offered at check in. $300 per night is reasonable in a resort area and maybe for a luxury hotel in the downtown area, but this is not exactly in the best location for seeing the city. In fact, they have no concierge at this hotel, nor did they have any city guides. Thankfully, the bellman offered to take us shopping(NOT what we were looking for) and quickly told us that we were a long way from any museums or other entertainment venues in the city. The structure of the building is very comical...modular fiberglass rooms set in a circular pattern with long hallways like spokes from a wheel intersecting the circles. Fire exits are not clearly marked nor is there a great directory of how to find your way around in the hotel. Stairways are also only marked by small signs on the doors , and elevators are a long way from the rooms. The room was comfortable but plain for the price...bed was poor sagging and not even mid-range quality. Breakfast was good and the complimentary snacks were ample but drinks were costly.
| 2 | null |
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