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Good location, safe neighbourhood, small but clean room
Just came back from my 4 nights at this hotel. It was good for the price that I bid for $75/night. I think it is a bargain at that location. It is convenient, Whole foods, MacDonald's close by, and Red-Chicago Subway station is only a couple of blocks away. The N. Michigan Ave., is also a few blocks away.
The room was quite small but clean. They also provide H2O bath products which I thought was excellent. There was one dubious report of bed bugs in the bed bug registry so I checked the bed thoroughly when I arrived and there were none to be found...Yay!
There were some previous reviews about a church opposite the hotel that provide free meals for the homeless, and required a pass to get into the hotel after 9pm which I thought was totally untrue. You need a hotel card to operate the elevator after 9pm that's all, I had no problem getting into the lobby after mid-night and there is always somebody at the front desk at night.
Also, they forgot to mention that there are a couple of very high-end condo buildings just across the road from the hotel.
However, what they said about the bathroom sink was true, I don't know what the designer was thinking, it looks chic but totally impractical. The sink is so shallow that you will have a hard time putting a glass under the tap. Also the room was very small, definitely not enough for 2 people. It was just slightly bigger than my single room in Florence, Tokyo and Osaka. And yes, I keep banging my knee against the bed frame like other reviewers have said and the air conditioning was very noisy, fortunately, I didn't have to turn it on most of the time. And my window was facing the building under construction next door so there was no view whatsoever. Thank goodness that they don't seem to be working on that building at all otherwise I think it will be very noisy during the day.
| 3 | null |
Amazing hotel...
I stayed four days at this beautiful boutique hotel and I must say it was such a treat. The staff was pleasant, the room was stylish yet comfortable (the bed...omg) and the location was perfect! The only downside was the cost of parking $18 a night ($24 for valet that parked cars one aisle from self park ($18) parking. Despite the parking, I will definitely stay here again if I need a hotel in Dallas. Bravo on the interior, service and overall experience.
| 5 | null |
Just Add More Paint
The location and the staff are the two best things about the Tremont Hotel. The location is great for it close Michigan Avenue shopping, Rush Street, and Oak Street Beach. The staff is extremely helpful and accommodating
The hotel, however, is in poor condition. It seems that Starwood thought that they could update the hotel by adding another layer of paint on the walls and putting in flat screen televisions. The amenities in the room are modern and the beds are comfortable, but the hotel itself is stuck in years gone by. The hallways are narrow and dingy. In addition, there are several layers of paint on the walls in the hallway and the room I stayed in. There is also only one elevator in the hotel and that elevator is slow and very small. One could not fit a family of four with luggage in the elevator.
In short, the hotel is in a great location. But, the hotel is in need of a serious update.
| 2 | null |
Great Location and Price
The location is right off I40 next to plenty of restaurants and the Wolfchase mall. I've stayed here 2 times for over a week each time. Pool recently renovated. Decent breakfast and the rooms are spacious. I like the couches.
| 4 | null |
Simple and good hotel
Stayed here for 3 nights in april and was very pleased with our stay. Hotel is nice and clean, situated in nice neighbourhood full of restaurants, some shops and close to UCLA. Considering that for most of the things in Hollywood and LA you need to have a car, it's a big plus that you get a free parking. Our room was comfortable and clean, breakfast was selfserved and very simple but with all you need (fresh fruit, cereals, bagels, cofee..).
| 4 | null |
BEST KEPT SECRET
Honestly, this place is AMAZING! It is truly a hidden gem in the heart of Hollywood. Great find for anyone looking for a reasonable priced place to stay in the best location! The beds and pillows are also super comfortable:)
| 5 | null |
Good downtown location with some issues
We recently stayed here for a wedding for 2 nites. The location is good for downtown Dallas within walking distance of many restaurants and attractions. Valet parking is $22 per day but self-park parking is available directly across the street for $8 for the weekend. The decor is dated. If you are allergic to mold, mildew or dust, please choose a different hotel. Be advised that they have feather pillows, so if that is an issue you have to request non-allergic pillows. The desk staff gave the bride's gifts to the wrong people even though they were tagged with the guests names clearly two times that we were aware of. They weren't available or visible most of the time when we passed through the lobby. The only clerk would interacted was a lady on the night shift. They weren't able to put the wedding guests on the same floor even though reservations were made well in advance. We were spread all over the hotel. Breakfast was good. Internet service slow and printer didn't work.
| 3 | null |
Not up to Country Inns & Suites standards.
We were disappointed by our stay at this hotel not up to Country Inns & Suites standards.
| 2 | null |
I would stay here again
This is rated as a 4 star. It is a very nice place right next to the UT campus. It was quiet, clean and very updated. U-verse was nice! and the rooms were very modern and not run down. There really isn't much to do there as for activities as the pool is VERY small and only 3' deep and no spa. parking was $14/day with in/out prividges which was nice. This is not near nor is it in walking distance of 6th street but it has it's own little group of small restraunts and bars close. The views are great from the rooms and ours was awesome with an adjoined balcony to anoterh 6 rooms. The staff was VERY nice and I purchased this on priceline. They gave me a choice of rooms which most don't when you book thru a third party. Just an extremely nice/clean/updated room that's away from the busy parts of the bar district.
| 4 | null |
Good value, great location
I joined four family members at this hotel for a weekend birthday celebration, and it was a very good choice. The price was less than other centrally located hotels, but still within easy walks to major attractions and the always available public transportation. I would rather spend the cash on food and adventure than luxe accommodations! This hotel was clean and the rooms (one queen double, one queen double plus sofa bed) were good sized and comfortable. You can't always escape the street noise in NYC, but it was tolerable on our 27th floor. Staff was friendly and helpful with restaurant and transportation suggestions. There is no bar and very little lobby area, but staff reports they are due for remodeling and will be adding a full restaurant and bar next year.
| 4 | null |
Bad check in, horrid rooms, okay staff
Check in at front desk was handled with "local color" - which apparently means yelling into walkie talkies that are turned up so loud as to distort. I don't know why someone working a front desk at 4:30 p.m. would be yelling into a walkie talkie, but there you go. I was told several times "hold on a second" as Ms. Walkie Talkie barked a new piece of info ...
Not quite a welcome. The empty coffee urns (both) were a nice touch, too.
Really, the place seemed a zoo, and there was no event, not a huge crowd ... just a lot of loud, crazy employees who don't seem to have any clue as to how much a guest would like not to feel like they wandered into a barroom after 12 hours of flying.
Other staff (notably door and bartender in bar) were very nice.
The rooms were dreadful. I'm a Diamond Hhonors person and expect to be given a good room - and as I noted, NOT NEAR AN ELEVATOR. My first room literally faced the elevator. Had to go back to the front desk and go over what "not near an elevator" means.
The rooms were tiny; this is not NYC, nor a super high rent part of PHL; you could afford to give people another 120 square feet. As it is, specially chopped back furniture (in order to fit in the room) and a bathroom that won't work for seniors or anyone overweight.
I usually evaluate against price, but I just can't recommend staying here. It's not a nightmare, but it's not very acceptable, either.
| 2 | null |
I did not feel welcome in this hotel! a complete disappointment
I booked this historic hotel in NY for a holiday with my kids (15 and 17). I knew that it was a historic building so I didnt expect any modern facilities and I was fine with it. In the first place the hotel entrance on Park avenue is being remodeled at the moment, so when we arrived at 10:30 pm we were dropped at the garage entrance, but that doesn't excuse that they were not signs and NOBODY was there to receive us. We were totally lost and no kind of assistance from the personnel of the hotel was offered, we had to carry our luggage thru stairs and nobody offered any help. When we finally made it to the lobby, the reception was very cold and not every welcoming. The room was ok in size and decor but simply FILTY AND DISGUSTING!! my son has allergies and the room was dusty. the bathroom was ok, the housekeeper didn't clean our room one of the days, they had plenty of time to clean it..we left 9 am and return at 5pm and our room was not clean. Forget internet in your room (i know that not every hotel offers internet but at the rate that they charge, I was expecting at least that), you have to pay US$15.00 a day. I dont know if they do it on purpose to keep their lobby looking busy because only in the lobby you have complementary internet service, therefore is always packed with people using their electronic devices. The rooms are not well insulated and it hard to sleep with all the noise. At the rate that they charge I advice you to find any other Hotel in Manhattan, the Waldorf is not worth it, unless you want to be in a historic place.
| 3 | null |
Great Location, Average Facility
Were here for a few nights with the family. Had two adjoining rooms; the rooms are quite small, not what you'd expect from a JW Marriott-branded hotel. Service was impressive with the bell staff and doorman staff going above and beyond. We were a group of five and the doorman went across the street to find us a minivan-sized taxi to accommodate our group.
I suppose that the JW Marriott brand is no longer their top-tier brand; since Ritz-Carlton is now under the Marriott umbrella.
| 3 | null |
Believe it or not: this hotel is a dissaster!
We stayed for two nights in the hotel during a round trip in West USA. After 2 nights we had it and left, because of:
- terrible neighbourhood (drugaddicts, homeless and crazy people). One of the entrances of the hotel is permanently closed for safety reasons.
- we asked a room on one of the higher floors (the 7th) because we read there was a lot of noise from the street, which we found out was true (yelling, screaming, sirens, ...). We had no noise coming from the street in our room, but instead we had a terrible room (see following)
- the room was very small. It smelled like an old box.
- the bathroom was even smaller, paint was peeling of the bathtub when using it, there was low pressure on the water and it took a lot of time to have hot water
- the toilet made a terrible noise after flushing (sounded like a huge "bang"). When other rooms flushed we heard the same noise and sometimes it was like the building was moving!
- the staffmember at the front desk told us we would have a great view. This is wat we had: old windows wich were blinded and after opening a view on a wall
- the beds were a nightmare: small and hard! We felt the inside of the matress poking in our backs all night.
The staff was friendly.
Please get informed well before going to this hotel. Even better: DON'T GO TO THIS HOTEL!
| 1 | null |
Excellent location
We stayed in room 411 which is along side the outside of the building with a narrow street outside. The street noise was audible but not a problem at all and did not disturb sleep. The garbage men come at 6:30 am and make a noise but it is only for 10 mins at most.
The room was very trendy with an exposed brick wall and a lovely big bed. We had a TV and dressing table. The bath room was not large but everything was clean and worked properly. The bed was very comfortable and the room was nice and dark.
There was an evening event going on down stairs but we could not hear it at all in our room.
The breakfast is thrown in free of charge as it's more of an afterthought. Saying that it had everything you need for a continental breakfast with tea and coffee available.
I would recommend it as it is only 3 mins walk to union sq but nice and quiet. I would stay there again on my next visit. We booked through bookings.com and got a good deal. The staff are extremely helpful and knowledgable too.
| 4 | null |
ROBBED at the Hotel Belleclaire
PROS: Comfortable beds, friendly front desk staff
CONS: My laptop and camera were STOLEN from my room within hours of checking in. The hotels response was poor; still waiting for them to send me a copy of the hotel claims report. Rooms were small and dark. Bathroom was old with sluggish plumbing. Very noisy in the morning due to street construction. The stores and restaurants in that section of Broadway are filled with scaffolding so I would wait until construction is done before staying in that area again. If you like the west side at a reasonable price (I just paid $159!), try the Hudson on W 58th (though their rooms are really small). Bottom Line: Due to the THEFT and the hotels handling of the situation, we WILL NOT stay at Hotel Belleclaire again.
| 2 | null |
MORE CONFORTABLE THAN THE CAR
We found this motel from the Ohio Travelers Coupon book. It was getting late, dark and was starting to rain. The young man at the front desk was nice. My husband is disabled and thank goodness they had an elevator. But the next morning as we are leaving, you guessed it, the elevator is not working. We called the front desk and they said they would check on it. I went ahead and took one bag down the steep stairs and when I walked by the front desk, there is no one. Also no one looking at the elevator. I go back upstairs and get another bag and in the meantime, my husband has called for assistance. They send this very nice tall skinny girl to help him get his very large suitcase down the stairs. Bless her heart, she did manage to get it down, but she nearly went down with it. By the time I got the car loaded, I was exhausted. We won't be staying there again.
| 2 | null |
Great Value. Very comfy bed.
The bed was extremely comfortable. Room was spacious. Breakfast was good. Make your own waffles and various other items. No outside noise. Lots of hot water in the shower with a good shower head. No laundry on site but a laundry mat was a 5 minute drive away. Close to shopping and grocery store. Close to several restaurants. Great value.
| 5 | null |
What a mess.
The Hotel staff tried very hard to be accommodating, but the construction ( jackhammers) starts at 8 am and went past 11 PM. The smell of paint and adhesive would be dangerous to anyone chemically sensitive. The lobby floor is slippery, I saw people almost fall. The staff tries to make it up with free cocktail hour and full breakfast, but what you really want is something pleasant and quiet. There was no warning on the website when I booked, but now it is there. Saying there is contruction is a severe understatement. Almost no security...anyone can slip in...dangerous for Washington. Maybe when this gets finished it will be nice...but call the hotel and make sure it is over.
Also, I got two hang up calls very early in the morning for no apparent reason.
| 2 | null |
Excellent stay and hospitality from the staffs
We had arrived early from a morning flight at 8 .30 am .. We were given early check in (at no extra cost) with a complimentary breakfast for both days where as we were stayed for a night. The room was spacious , comfortable,breakfast was good.. Overall a wonderful experience.as dogs are allowed .. So anybody sacred of them then please be careful.
| 4 | null |
Beautiful Historic Hotel - but Holiday Inn Service
Great historic hotel. Only issue that I had was that at 12:30am, I tried to call for a wake-up call and no one answered the operator line for four minutes (I was on my computer and noted the time). I then called the concierge and then it took another three minutes. I finally called the emergency line and asked to be transferred to the night manager. I was then transferred to Kirk, who identified himself as the night manager and he told me that the hotel is not fully staffed at night and that is what caused the problem.
To be honest, I was a bit disappointed.
I also noticed that it took quite a long time to check in. Then, when I caught the elevator and the door was about to close, the bellman held the door for quite a long time to fill his cart with baggage. I know that this sounds really picky, but I was late for a meeting already and I just didn't expect this. Turns out that this is a major hotel for flight crews and this seems to be their priority.
Kind felt like this was a Holiday Inn.
| 3 | null |
Lovely Service & Hotel
Stayed on a Sunday evening, staff was very friendly and accomodating. Bar made some wonderful drinks and our room was very clean and well stocked. The bathroom was slightly dated, nothing to write home about, but the bed and linens were nice. Frette and Molton Brown amenities, so obviously they are spending money to deliver the luxury. We had a mishap with our door lock being broken, which was a pain, so it would have been nice if they had offered a coffee or drink to make up for the annoyance. It's something I would have expected from a hotel like that. Overall however, very elegant, classy, very nice staff and had a wonderful time. Great location for Fenway and Newbury Street shopping.... not the best for the North End.
| 4 | null |
Will NOT be back...
Had I not had a bad experience with one of their staff I would have probably only rated this place a 2. A 3 would have been pushing it and would be worthy but only because of the location and available merchants in the immediate area. This is as about as bare of an extended stay hotel there is. No plates or silverware for the kitchen, no extra trash bags, 1tiny bar of soap, tiles in the bathroom floor were cracked and mismatched, uncomfortable chairs, towels are the worst quality I've ever experienced and the bed is lacking just about everything but "plastic pillows" which make for a very uncomfortable rest. I would describe it as barracks-like. The "free" wi-fi worked well most of the time and they offer a lot of TV channels but that's about it. When I arrived and for the first few days I could only smell insecticide spray and cigarettes. They do try to mask it with air conditioners in the hallway (I was on the 3rd floor). I'm assuming I just got use to it because after a couple of days I couldn't smell anything. Which brings me to an incident on my 5th day. I had a friend visiting I hadn't seen in 3 years. We were talking and laughing when someone knocked on my door "identifying" themselves as the Courtesy Officer. Being cautious for numerous reasons I opened the door slightly and asked if we were being too loud and then apologized. He in-turn said no, that he smelled something coming from our room (he wouldn't say what even when we asked but he just kept insisting we knew what he was talking about). Neither my friend or I were doing or smoking or creating whatever odor he seemed to smell. He became rude and belligerent and insisted on coming in the room to check it out. At one point he asked us to promise not to do it again...it was almost comical. This made us only more concerned because we truly weren't doing anything nor could we smell anything! After arguing and refusing to allow him to enter the room (mind you he doesn't even appear to be a hotel employee but for some cheaply made name tag) he said I would not be allowed to extend my stay and believe me, I was ok with that! I did not feel safe at that point and hardly slept. I also called the InTown Suites Guest Concern Line to complain on the night of the incident but didn't get a call back until 2 days later. I ended up checking out a day early (losing a night I had already prepaid for). I wanted to complain to the Manager, Joe, but he was busy with incoming customers. I also noticed that the maintenance man was the "Courtesy Officer". Good news is it was a nicer and real Extended Stay hotel at the same price with much better amenities. I did speak to the Area Mgr/GM but I highly doubt anything but slap on the hand to the very discourteous Courtesy Officer happened. In the end I did discover that he really worked at the hotel but that doesn't excuse his behavior or error in bad accusations. The only other thing I noticed which was odd to some extent was a large family moving in a 2:30am. They had a ton of their own bedding in tow so they must have been forewarned about the linens.
| 1 | null |
smells
I couldnt sleep because of the mouldy smells in our room.
The price for the night was pretty good at $99, but i would never stay here ever again. We had to make a car rental booking, and the internet was so SLOW. so we thought lets just call the rental company. Nope, the phone did not work in our room! And to make is worse, we went to reception to tell them it wasnt working, and they said just pay for that local call in the hotel payphone. WHAT??? Pay for a local call when our hotel room phone does not work.
Also the shower was hot and spraying in buckets, was hard to control the temperature. Either you have a frosty shower or a scalp burning shower. Never staying here. And the characters that live/hang around outside the hotel are scary as well.
| 1 | null |
Do not stay here
The halls look run-down and the place smells awful. Our first room (we had to change rooms) smelled like body odor and the bathroom was not cleaned. There was urine left over on the toilet seat from what we assumed was the previous customer. Drawers were missing from the furniture and the headboards were glued to the wall and uneven with the beds. After changing rooms, we had to kill the biggest roach we had ever seen. The toilet seat was peeling and reeked. Neither shower looked as if they had a decent scrubbing. The man at the front desk refused to call the manager (as it was already 11pm) and could not refund us our money.
| 1 | null |
Location great...... HOTEL NOT SO GREAT!
Stayed one night to shop. This is a Condo unit the owners lease/rent the rooms out. Not impressed with the stains on the carpet, peeling wallpaper, stains on bed, no free WiFi". It was so hot in the room, had to wait a long time for elevator (which could hold no more then 4 people at a time!) This is NOT a 4 star hotel... more like a 2 star. Go to the Hilton across the street it's much nicer at a lower price!
| 2 | null |
Great location, price & perks, read on for pros & cons
Great value! However, i'll still give u the pros & cons. CONs: loud refrigerator made noises throughout the night, sleeper sofa mattress was all springs :-/, the toilet water leaked on the bathroom floor, although food was free, there was often a long line & shortage of plates, lastly, the elevator was very slow. PROs: free food!, free wifi, great location & beautiful views of downtown. Great decor throughout, awesome business center, gym & pool. Overall, the pros outweighed the cons & I would totally stay there again.
| 4 | null |
Terrible Customer Service and Aweful beds
This hotel has terrible service. I was checking in and was assigned a room with two doubles. I asked if any other rooms were available. They said yes and said they had a "Corner King" I said ok sounds good. Next thing i know I wake up in the morning with an upcharge on my bill. Went to the front desk to dispute and was told a manager would call me. Still waiting on the phone call.
The location is NOT downtown and is not close to anything downtown. The beds were terrible and the staff was rude. Took almost 45 mins to check in and the hotel was almost empty. Four people working behind the counter and only one helping people.
TERRIBLE!!!>
| 1 | null |
This hotel smelled horrible - like a candle store!
We stayed at the Gold Street Extended Stay for five days. When we first checked into the room, we noticed a strange artificial smell, very strong. Like a fragrance that a taxi driver would hang in their car. We went to the front desk to complain, and they explained that it was something the cleaning staff sprayed in the room and it would go away. That was wrong. I was able to pinpoint the source of the horrible smell- a fragrance sheet of some sort stuck in the air conditioner filter. I'm not talking a fabric softener sheet - I'm talking an industrial strength gel of some sort stuck on a large piece of cardboard wedged in the air conditioner! I removed it and threw it away, but even then it was impossible to use the air conditioner without the whole room absolutely stinking, and the nights were too warm to sleep comfortably without it. The hotel is obsessed with this fragrance. I noticed half a sheet of this fragrance stuff stuck inside the Halloween pumpkin in the front lobby! If you dislike the smell of artificial fragrance, avoid at all costs. The staff was very nice, and the room was decently clean. But the smell...was horrible.
| 2 | null |
Great service
We stayed for 3 nights in June 2012 in double beds room. Hotel has been refurbished so bathroom and room conditions were like new. Very good value for money through online booking.
Very good service throughout. Cudos to hotel manager Martha Vargas for her patience and great smile while going the extra mile to help me fix my printing/scanning problems.
We will be back for sure.
| 5 | null |
Bed was nice!
My husband and I just stayed here for one night. The room was clean and the bed was very comfortable! Would stay here again.
| 3 | null |
Disappointing Stay
This hotel was ideally located across from the Ferry Building with restaurants, shops, and public transportation available in every direction. It was walking distance to the Wharf and AT&T Park for a baseball game. The atrium although dated was clean, light and airy. The room was small, non descript and in need of updating. The service marginally acceptable. Our issue began when we arrived near 6:00 p.m. and were told our room wasn't ready. We told the front desk we really needed the room since we had tickets to a 7:00 p.m. game and had been on the road for 7 hours. We even offered to have housekeeping return to the room, if needed, after we had freshened up. He informed us he'd check with housekeeping. He disappeared into an office, reappeared and told us it was ready. (We booked a room with 2 doubles). We were sent to a King room. I called front desk and was advised that we were "informed" by the gentlemen who checked us in. After discussions, we were provided a cot for my 14 year old. They made it up by discounting our room rate. When we finally settled in for the night, we discovered that one of the lamps was not working. In the afternoon after checkout, I received an email that "our room was ready." I was alarmed and called the hotel immediately. I advised the woman on the phone about the confusing message. The woman's reply was it happens sometimes -- it was a glitch in the system. The rates at the Hyatt Embarcadero is not cheap and not worth an old shoebox of a room with mediocre service. There were no bathrobes or cushy slippers for guests. WiFi was extra and parking was $57/night. A glimmer of good service and attitude may be found at the Concierge desk and the housekeepers. SFO is a small walkable city with a good transportation system. I don't think the premium rate is worth the location. There are a bevy of other hotels to choose from with perhaps more personable service.
| 2 | null |
Terrible experience - avoid!
I like La Quinta and stay in them across the U.S. This was one of the WORST La Quinta's ever, and should not be called an "Inn and Suites," which implies a larger room, better breakfast, nicer facility, and a business center/computer in lobby. The rooms are small with old carpets. There is no computer for guests. The breakfast is sparse and limited. Soundproofing in nonexistent. The doors slam behind you when you close them, and you can hear every footstep in the room above you. The worst problem, though, was when I flushed the toilet in the bathroom at 6 a.m. Sat. morning. The water immediately flooded the bathroom and entryway. Almost an inch of dirty sewer water was pouring into the room while my family slept. I ran downstairs, and no one was at the front desk. I finally tracked down an employee who asked if I wanted a plunger. I said NO, I wanted a new room and something to dry the floor so we could walk out. She took me in the back and gave me an armload of old towels. I did get a new room but we had to walk through the inch of sewer water to get out of our original room. The new room featured a hair in the bathtub and broken wifi. We eventually got the wifi fixed and the front desk personnel did apologize, but no one helped and no compensation was provided for our experience. There are many other La Quintas in Houston. I recommend avoiding this one at all costs!
| 1 | null |
Warm hospitality & great location
Such a pleasure to stay in someone's home in nyc - well that is how it feels when you come home everyday. Eclectic decor with a homely feel. Great to have the convenience of the kitchen which is stocked every day with breakfast goodies - the granola is very yummy.
Great location, at the end of the street on Amsterdam there is a Starbucks, Trader Joes & great takeaway pizza. Central Park is a 10min walk & so is Fairway Market & Citarella on Broadway.
Despite the local conveniences, the room was quiet both day & night.
Elyn & Ruth more than happy to be any help they can be.
Just a delightful stay, my boys loved having a bit of space to play.
| 4 | null |
Wonderful staying!
I cannot say I loved Los Angeles, but the hotel is great. Staff is very nice, they upgraded us to the suite: big, clean, extremely comfortable. Perfectly working WiFi. But in general, the whole hotel is amazing! It's has a great history, with old furniture books painting and photos about the Athletic Club. Hotel clients can access the sporting facilities and the breakfast room (very good) is basically a real classy restaurant with a very nice service. Great place, I'd definitely come back!
PS: if you're a fan of U2, walk down 7th Street. After five minutes you'll be at the crossroad with Main Street. The short building with "Margarita's Place" is the building where U2 shot the video of "Where the streets have no name" ;-)
| 5 | null |
Determined to get it only 95% right
I just returned from a five night stay at the Double Tree. Overall the stay was ok, the room was nice, the bed very comfortable, all as to be expected from a Double Tree property. The location of the hotel was convenient for my purposes, very close to the client I was working with, and my reason for being in San Diego.
I also would like to point-out that the room service was good. The food arrived very promptly and was tasty (I had room service four out of my five nights).
The reason I am giving this property only an average rating is for a couple of little annoyance that could have easily been avoided, but added pressure to my very crazy/busy week:
1. The check-in process was not up to par. The front desk personnel was efficiently checking me into my room (Sounds great - right?), totally ignoring to elaborate on any of the circumstances of my booking. I had requested some upgrades via the Internet. Additionally, the room I booked used a company rate that included parking and the Internet. I had to prompt the employee to look up what upgrades I received as well as what was included in my room rate. Prompting the front desk to to take these things into consideration should not be my responsibility. What really bothered me was the uber efficient air the employee had, as if I should not have to ask. On top of it, the answers I got from the employee were not correct. Which I only found out, after I reviewed my reservation, once in my room, and had to call down to the front desk to get further clarification.
2. The next morning, while drying my hair, the hair dyer stopped working (probably because it was so clogged with dust and dirt in the back that the airflow was restriced and led to overheating the hair dryer). No problem - I called the front desk and requested another hair dryer, which arrived promptly (Great!). Only for me to discover that the new hair dryer was in no better shape that the first hair dryer. At the end of the day, I tried one more time to get my hands on a decent hair dryer, by taking the hair dryer to the front desk, explaining my issue and asking for another one. The front desk called housekeeping for a replacement, and asked me to return to my room, taking the hair dryer with me, since they would not know what to do with it, and to wait for the replacement, which would be dropped off at my room. Guess what, the this hairdryer was just as old and clogged up. The maid did not understand what I was asking her, and in the end I gave up and used tape and q-tips to try to unclog the hairdryer as much as I could on my own.
3. Day 1: Already being late from the hair dyer incident, I was rushing to get a quick breakfast on the executive floor (which was an upgrade I paid for), only to discover that my room key was not programmed to let me take the elevator up to the 11th floor! I had to go down to the reception, ask them to change the coding on my room key so I could have breakfast.
4. Along with the crappy hair dryer goes the really bad/old ironing board and iron in the room. I only tried to iron one piece of clothing. It;s almost as if the hotel renovated and tried to save money on the appliances.
5. Just as a final good bye gift from the reception, the morning of the departure, I received only page two of my final invoice under my door - I wonder what happened to page one? Once again I had to stop by the reception.....
Next time I have to stay at this property, I will need to recalibrate my expectations. But now I know what things to look out for. I understand that this is not the Ritz, but neither is this property a low end hotel, not for close to $200 per night. Also, I travel for work close to 30 weeks per year, and it has been quite a while since I was frustrated enough to write a hotel review.
| 3 | null |
Even cheap old hotels are more accommodating than here.
Made my reservation, but upon arrival, they couldn't find a nonsmoking room that was clean and it was already 3:00pm. After a room was found, I went to the 3rd floor only to be told by the housekeeper that the room was not clean and I would need to wait downstairs. Usually, I'm given the option to wait in the lobby or in the room while the housekeeper cleaned. Instead, I had to take my suitcases back downstairs where the front desk clerk asked "why are you back?' After I explained, she told me she would look into it. From then on, she never kept informed of the status. While I waited, several people checked in and got their rooms, which I couldn't understand why I was not given another room instead of having to wait. I sat in the lobby for an HOUR and then asked if my room was ready. They said it was ready. So I went backed to the room. I then found that all rooms that face north face Highway 59. It was NOISY. It must be the way the building was constructed, because I've stayed at other hotels next to highways and notice that I don't hear the traffic noise as much at other locations. This is the first time I have ever written a bad review for a hotel.
| 1 | null |
Good location, good value
Great location, generous breakfast really adds value. Our room was large for NYC, and on a high floor with a nice view of the Empire State Building. We had no problems whatsoever and were quite comfortable in the room. Worst thing I can say is the vanity faucet had a water saver/aerator on it that restricted the flow enough to make us use the kitchen sink, and the room lighting could have been better. This hotel is a great base for a visit to NYC, particularly with the breakfast, as well as fridge and microwave.
| 4 | null |
Disappointing Stay
I previously stayed at this hotel during 2011 and was quite pleased with my stay. However, during a recent stay at the Hotel, I was not satisfied at all with my stay. I checked in on March 22, 2012 along with my husband and two kids. The following day, we left the room at around 11:20 a.m. At the time we left the room, we removed the do not disturb sign and on our way out we encountered the cleaning crew who were working on the rooms adjacent to ours. We said good morning and went on our way. When we returned to the room at around 5:30 p.m., the first thing that we noticed was that no one had cleaned the room. As a result, I called the front desk and inquired as to why the room had not been cleaned. I was asked if the do not disturb sign was on the door. I replied to the lady that the sign was on early in the morning but we took it off before we left, which was at around 11:20 a.m. The lady replied that it was common practice for the facility not to clean rooms when the do not disturb sign was on. She also mentioned that the room would not be cleaned since the cleaning crew had already left for they day. The only thing that she offered was to send someone with towels. Fifteen minutes later, a lady came to the room and brought in towels and toiletries. She also emptied out the trash. I have stayed at many hotels (from 2 stars to 5 stars) throughout the U.S., Mexico, Europe and Northern Africa and have never encountered this type of problem "ever". It is unacceptable for a hotel to skip such an essential part of the hospitality industry as cleaning a room. All other places have the crew come back to clean or call the room to inquire if you want it cleaned. It just shows a lack of excellent customer service and laziness from the staff. There is no excuse: the do not disturb sign was removed, we left the room early and the cleaning crew saw us leave, so they knew the room was available to be cleaned. I am extremely disappointed in this hotel. Needless to say, I will not be recommending it to anyone.
| 2 | null |
Nasty, Filthy, dirty!!!
Never ever stay at this hotel ever again! it's filthy like a jail. The sheets are dirty and not changed. Me and my boyfriend stayed here for 5 days and every night we stayed here, my body itched from bed bugs. There was a mosquitoe in the room and had to kill it. A huge cockroach crawled onto my boyfriend one night. Disgusting!! As we were sleeping another night, I lifted the pillow up and saw that the sheet underneath my pillow was blood stained. Our bodies itched every night....Ughhh I don't recommend staying here. They are cheap with their towels and the bathrooms are molded and dirty!! You have to share bathrooms with everyone. It cost $80 per night but it is not worth it. All hotels in New York are expensive but it's better to pay more than to pay for this dirty tiny room! They also only have a small tv with only 3 channels. Disapointed and regret staying here. When I got home, I was so happy to be in my warm, clean, comfortable bed! Don't stay there!!!
| 1 | null |
Central location, hip but noisy
My boyfriend and I stayed for 4 nights in early October. We stayed in a queen room, which was adequate for 2 people (by NYC standards).
The positives - central location. We could walk to both uptown and downtown. Very close to a subway station which we took very often and also to Fifth Ave for walking and shopping. The hotel room decor was fun (sort of 'roadie chic' - we had a neat horn travelling case for a coffee table). The bar in the lobby was always hopping and a good place to have a few drinks. The adjacent restaurant was delicious for breakfast. Staff were responsive - we had an issue with our cable TV the first night and it was rectified quickly with a nice note.
The negatives - very noisy. We faced the street and there is a taxi stand, a mosque and a 24 food stop right outside, plus people exiting the downstairs bar can be noisy. The windows are not double-glazed. I've stayed in NYC previously and this is just a must. We got ear plugs and it still didn't really help. This made it not great value for the cost. I also found, and this is a personal thing, the constant action in the downstairs lobby (daytime - students and young professionals having coffee and working; nightime - bar) was a bit chaotic and made me generally a bit frazzled during the stay.
| 3 | null |
Great value
Pros: great location, nice building, spacious rooms, free computer access in lobby, complementary 'breakfast' (pastries and coffee).
Cons: some gwumpy staff (the Asian woman on the front desk is all business!..), no free wifi in rooms.
Overall we were very happy, especially for the price. Would stay here again.
| 4 | null |
Hotel from Hell!
GM was rude and obnoxious (LA BRUJA). Mexican band playing omp pah pah music till 12 midnight, every Saturday night according to staff. You needed an interpreter to communicate with staff. Air conditioning barely working, very hot. Shuttle service not reliable. No restaurants or stores for miles. Crappy tv, water pressure, swimming pool not working. Don't frickin book there, ever! Requested wake up call because the alarm clock didn't work. They never made wake up call and we had a train to catch at 7am. This hotel sucks!!!
| 1 | null |
Don't stay at this place****put in the basement
My husband I planned a cruise vacation and thought we would stay a couple of nights in Baltimore after we get off of the ship. We paid for 2-nights in advance. We ask to see a room earlier in the morning well that didn't happen. So we came back later to check in and again I ask to see a room. They said they didn't have one to look at but they needed to go ahead and process my payment. I told them I had already paid for it months ago. They said no I didn't so of course we gave them our CC to process. We finalized everything and then the truth came out. Be prepared for what I am about to tell you. This young girl checking us in finally says okay your room is down the hall and down the steps to the left. We take our bags and go down the hall and there is the flight of steps. IN THE BASEMENT OR DUNGEON. We go down and immediately smell the sickening mildew, musty odor. Then the bed was suppose to be a queen was a full. No way my husband and I would be sleeping on this size bed. I pull back the curtain to look out the window and it's CRACKED with Duct tape holding it together. Then a side door located next to room with sheet rock and other construction tools for repairs. The carpet was dirty and the walls were spackled waiting to be painted. Everything was run down and Old. The commode barely flushed. The breakfast area had Orange Juice still setting out and food setting on the counters. I am sure it was spoiled from setting out. We ask for another room and upstairs and of course the young girl said there was nothing available 3 times. My husband and I left and never returned. Came home I contacted my bank and looked up my account for total transactions. Sure enough I had already paid in advance and paid again when we checked in. I will get my refund fully from months ago and I contacted Aahish and also explained to him of our disappointment of this place. He said they can only give us 50% back in about a week from now. I want it all back. My husband and I had to pay additional taxi $17 and $80 to change our tickets for Amtrak and $60 to Rodeway Inn and didn't stay. I will continue to follow up on this. Something needs to be brought out about this place. IT'S NOT SAFE.
| 1 | null |
A little disappointed
I was a little disappointed . It was very old looking inside. The rooms need updated. The room smelled like Clorox and a mix of dirty laundry. ( was a weird smell) at least the sheets were really clean. Only stayed one night so it wasn't that bad. I would stay closer to The harbor if I ever went back. Employees were very nice..
| 3 | null |
I live two miles away from this place, wow... Was I pleased with the hotel!
My ac went out in my home, I didn't even know the hotel existed, so we checked in as it was down the road from my house. Wow... What a great place. I'm an SPG platinum member, this is another property in the Starwood profolio. I spend 2/3 on the road and found this place to be great. The concept was a cross between an Aloft and W Hotel, but much better. Clean hotel, centrally located across the street from the Dallas Galleria Mall. Walking distance to some great dinning. Fantastic workout facility, indoor pool, great bar and restaurant. Incredibly clean. If your business takes you to north Dallas, this is the place to stay, outstanding customer service from all - great value! Pet Friendly!!!
| 5 | null |
Lots of surface glitz without the backup
My friend and I waited in this hotel for two-and-a-half hours in smelly hotel rooms and an abandonded concierge lounge to be placed in the fourth room to which we were assigned. The first two rooms had sewer gas issues, and the third room had clear and recent cigarette smoke residue. The carpets and bathrooms in all FOUR rooms were visibly dirty. The room into which we were finally settled had a broken thermostat, which for the hotel's sake, was on super-cool, rather than heat.
The staff, bellmen, service people, and waitstaff are lovely and very helpful. The upper-management and desk clerk (we dealth with only one) are rude, unresponsive, and unprepared to do their jobs. This is the worst hotel experience I have evern had and I have traveled extensively through the U.S., Mexico, Italy and Germany.
| 1 | null |
Noisy and Staff did not want to help
We stayed for one night. There were 2 weddings and the guests staying at the hotel were partying in the hall way. When we called the front desk they said that no one was in the hallway any more and my husband had to convince them that in fact they were still right outside our door. And we weren't that far from the front desk but they clearly did not want to walk over and do anything! Finally someone from the staff did come over.
| 1 | null |
Do not book triple room.
Generally decent hotel for the money. Location is safe and convenient. The staff is very friendly. Rooms size is OK.Overnight parking can be found. Parking a car during the day would probably be a nightmare, but we didn't need it. We rented 2 rooms - one double and one triple. The mattresses in double room were good. In the triple room mattress on the double bed was bad and on the single bed simply awful. My son decided to sleep on the floor and woke up in the morning bitten by aunts. Otherwise, we probably wouldn't notice them, though. Eventually for the last night they gave my son another room free of charge.
| 3 | null |
Great location to stay in SFO
The location is excellent for San Francisco downtown site-seeing.
All the major stores and restaurants are at walk able distance.
Overall the room is old type but has comfortable bed and big screen TV.
Going to Golden Gate bridge is pretty easy via Tram, Bus etc.
| 3 | null |
Inadequate
Poor part of town--must drive or take the shuttle even if you are going within a few blocks away. Parking is extremely limited. Being an old bank, the floors of the hotel can be eerie. As females, we found the gym's location unsafe and undesirable. It is in the furthest corner of the basement next to the old bank safe. Front desk staff--inadequate--never smile, coffee is typically empty, get shuttle reservations incorrect, don't answer the phone etc. Housekeeping-inadequate--don't wear white socks in your room! They also missed cleaning and resupplying our rooms, and we were gone from 7 AM to 7 PM. There was a fake fire alarm at 1 AM--handled poorly. Not one staff member came outside to instruct the guests that it was not real or how to proceed. All guests then had to walk the stairs, because they couldn't get the elevators to work. There were at least two handicapped guests still in the lobby. Again..unacceptable. The manager then left a bunch of copied memos about the alarm in the lobby the following day. There are newspapers in the lobby, but like the parking, get there early, as they are very limited. None of us received any discount to our bill. We need to come to Baltimore every 3 months for the next year, and we won't stay here.
| 1 | null |
There are better options in San Francisco
I travel to SF regularly on business and have stayed at several of the SF hotels. In reading other reviews of the Adagio, it's my observation that many who gave it four stars in fact have complaints that warrant a lower grade, especially given the hotel's so-called "luxury" category, the apparently misleading photographs published the hotel, and other details mentioned in the prior reviews. Here is a run-down of my pluses and minuses about this hotel.
I arrived at about 8:30 p.m. with a guaranteed reservation. The front doors are not automatic and are quite heavy -- not a big deal, but there is no one standing outside to give you a hand, as is the case at other "luxury" hotels. Once I got myself and my luggar through the door, the person who checked me in was nice enough and offered me a bottle of wine delivered to the room, given my Joie de Vivre membership. He then informed me -- and JDV members take note -- that the hotel will be leaving the JDV membership in February. The room, which was an upgrade, was a corner room on a high floor, with very pretty decor. The bathroom, however, was clean but had none of the modern fixtures you would often see in hotels of this price level. The air conditioning unit was connected to a fat tube that ran out the window.
Actually, all of the forgoing stuff did not bother me that much -- but did bother some of my fellow business travelers who have similarly found better accommmodations in SF. My own biggest criticisms were two: (1) the hotel gym is really sub-standard. There are a handful of cardio machines, but all are outdated. They do not have Precor machines, which are pretty ubiquitous in hotels of this caliber (especially in California) these days. There are also no yoga / stretching mats, and (2) I think the concierge service is also pretty weak. Note the comments from people below who were directed to bars that had stopped serving and restaurants that had closed. I similarly had an unhelpful discussion with hotel staff when I mentioned that one of my favorite SF restaurants was just up the street and asked if he knew whether they would do a delivery or carry - out. He did not know and then told _me_ to tell him if I found out anything (i.e., rather than offer to try to find out and/or arrange something).
A sharp contrast to the typical luxury hotel where you practically have to tell the bell staff to leave you alone. There is complimentary coffee in the lobby in the a.m., but the cups are ridiculously small. This is a tiny detail, but I think it is, in some ways, a microcosm of what's wrong with this property. They are _not_ trying to exceed expectations, but to just "meet" them and be "good enough," perhaps relying on their great location. Particularly with experienced travelers, I think this minimalistic approach is going to lead to disappointments.
I sincerely hope that, once the hotel leaves the JDV membership, it is picked by some sort of umbrella organization that makes some approvements, starting immediately with the gym equipment, which would not be a small investment, and the coffee cups downstairs, which would be a miniscule investment. And then having someone stationed outside (like a "normal" luxury hotel.)
A note to those unfamiliar with San Francisco: The hotel _is_ just off Union Square and is also well located for the theater district. But keep in mind that SF is very small, and there are tons of hotels that are within a ten to fifteen minute walk of Union Square.
I really do hope the hotel improves. It's a very pretty building and its location are excellent. But, in the meantime, I would look elsewhere. If you are looking for budget business travel, check out the Courtyard Marriott on Second St., and if you are looking for luxury or deluxe business, check out the Omni.
| 3 | null |
Good place to stay
We spent just one night here before travelling home and had no problems. The rooms were simple and clean with a large tv. There was wifi but was quite slow and we had to go to starbucks downtown to check in for our flight! We were given a little goodie bag when checking in with some crisps and drinks which was a nice surprise. The bathroom was of a good size however the door did not shut properly therefore you had to hold it shut when going to the toilet. Parking was free here and we had no problems with parking. Breakfast is not included with this motel where as all other motels/hotels/hostels that we had stayed in on this trip did have this included. You can walk into the downtown area from the motel in about 10-15 mins. Overall a nice stay and good value for money in LA.
| 4 | null |
Nice hotel in the heart of DC
This hotel was a very nice hotel in the heart of DC. I used Priceline and paid $175 each for 2 nights, 2 rooms, which I thought was a good deal during a very busy week in DC (Police Week). The hotel lobby is nice, a little outdated but I liked it. They put out water each day flavored with fresh fruits which I thought was very nice. The rooms are nice - a little crowded with furniture, but a very nice room. Showers were very nice.
The location was good but a little far from a subway stop. You could walk to many things but it was a long walk. We took taxi's a lot since we had a 1 year old with us and it was generally only $10-15 to get anywhere, so with 4 people and a baby, it worked out well.
I would recommend this hotel. I think it was a very nice hotel in a good location.
| 4 | null |
Great Hotel, Great staff
We returned to New York and thankfully found the Distrikt, believe me it was 100% better than that excuse for a hotel we went to on our 1st trip (Holiday Inn @ Newark Airport, as advised by the travel agent) Our 3rd wedding anniversary was on St Patrick's Day, this time we were witnesses at our friends wedding, again at City Hall, I think we started a trend! We had a great time, a lot of the worry about our Hotel wasn't there this time, The staff are fantastic, rooms are spotless and the view was great. We will definitely go back, there is no better recommendation than that. Enjoy :D
| 5 | null |
Cozy, but clean
Pros:
1) Friendly staff.
2) Prime location - Times Square is a close walk away.
3) The breakfast was delicious. The hotel had almost anything you could think of for breakfast, except for hash browns for some reason.
4) Free Wi-Fi and free business center with free printing.
5) The rooms were spotless and look new or recently remodeled.
6) Free warm cookies every late afternoon.
Cons (mostly nit-picky things, but enough to bump from a 5- to a 4-star review, in my opinion):
1) Went out to eat and when we came back, there was no refrigerator in the room to put your leftover food, so we had to toss it.
2) The hotel mentions that the sheets and duvets are washed every day but that was not my experience. A duvet with the same stain in the same spot appeared two days in a row.
3) The breakfast room was extremely cold, especially when staff kept opening the doors to go outside while guests were eating.
4) We were over charged by nearly $400, but the staff fixed it after we showed them our online reservation printout.
5) The rooms were tiny.
6) The motel needs another elevator or some kind of express button. The elevator was jam-packed on the way to breakfast each morning (with no more room), yet it still stopped at every floor.
Like I said, a few nit-picky things, but overall, we had a great stay!
| 4 | null |
All we wanted was a bed and we didn't even get that
We chose this hotel specifically for it's location to LAX thiking it would be easy. After a long day of travelling and delayed flights all we wanted to do was get to the hotel and go to bed. We stood outside LAX for over 1/2 hour waiting for the shuttle - had to ring the hotel to arrange for a pick up. Ended up taking over an hour from getting our backs to checking in (hotel is less then 1/2 mile from the airport). We had requested a cot for our room, upon arrival it was not in our room. We asked the desk staff and they said they would arrange it immediately. 20 minutes later we rang them to see where the cot was and again they said they would arranger it immediately. 10 minutes later we are called by the desk staff and told we could not have a cot as it was a fire hazard. After some frank discussion the staff said they would organise a cot for us immediately. Still took 20 minutes for it to arrive. The room was a good size but dated. The bed (sleep numbers) did not work properly, the floor in front of the fridge was wet. Room service was quick, the rest of the hotel itself looked nice and modern. Found the desk staff very unhelpful in relation to organising taxis and sight seeing. Restaurant was nice to eat in and the service staff were polite and efficient. Whilst the hotel is vey close to LAX it is a fair distance from the major attractions of LA - but everything in LA is very spread out.
| 2 | null |
A Different Kind of Hotel
It didn't start well. We arrived late on a Friday night and there was a line of people outside for the club and it was loud and not evident where the entrace to the hotel was. The bouncer pointed the way to the lobby. Things got better from there. I had called ahead to make sure that we had a room on an upper floor away from the noise and we did. The suite was spacious and the king bed was very comfortable. There was a large shower with great pressure. The staff is young and for the most part helpful. Mary Jane's is the restaurant for breakfast. Definitely overpriced but the food was good. No coffee maker in the room but they will loan you a Fender guitar for your stay which my husband enjoyed (headphones only,no amp thank God). The lobby has little seating and is not really a place to relax. This place is not for everyone. Convention center right across the street. We were there for a conference.
| 4 | null |
Worst Hotel Stay.. NOT 4 Star!
There was a high parking fee which we didnt know about ahead of time, our room was not ready when we arrived they then tried to give us a double instead of king, the furniture/tube tv/beds/shower are all very old and outdated, even on the 8th floor it was extremely loud outside, the walls are super THIN and you can hear everything from next door or down the hall, bad front desk service..all in all a terrible place to stay at :(
| 1 | null |
solid overnight stay
The hotel service was friendly, check-in was quick, the room was pleasant and clean, and there was plenty of parking. The hotel seemed to be quite new. Breakfast was complimentary and good. The rates were low for the area, although this hotel is somewhat removed from downtown. It is a little closer to Aurora.
| 5 | null |
Comfortable Hotel...Amazing Service, but beware of some rooms.
We booked this hotel due to the great reviews on Tripadvisor. It's a great location close to mass transportation and a 5 minute walk to Fenway Park. We booked A Fenway room and had a great view of Fenway Park. The room was spacious and comfortable. Our first room (#511)however was very noisy. It sounded like the HVAC system ran right through the wall between the bedroom and the bathroom. I'm a light slleper and got very little sleep on night one. I tried again night two and again could not sleep with the sound. At 2 AM in the morning I went to the front desk and told the night manager I just couldn't sleep. The manager was very understanding and fortunately had another room (#502) on the same floor at the other end of the hall and he gave me the room for that night. This room was very quiet and I got a great night's sleep. The Manager came up to room 511 with me and heard what I was referring to. For my inconvenience he took $200 off of my room charge. Everyone I met at this hotel provided great service. The two restaurants are very good although I would give an edge to Island Creek Oyster Bar which was truly outstanding. There is also a neat downstairs bar on the right as soon as you walk in which is open until 2 AM. Overall I would highly recommend this hotel but I would advise against being in room 511.
| 5 | null |
If you like lots of noise while you sleep, you'll love it here
Staying on the 4th floor (which is really equivalent to 9 floors above ground level), wasn't bad until Tuesday evening when some workers decided to load steel piping on the street below my room and that of many others. They did this from 11:30 p.m. to 4 a.m. in the morning. Checking out at 5 a.m., there were no attendants to be found. A call to the manager went unanswered. For $220 per night, this is truly ridiculous
| 2 | null |
Fantastic Hotel
We were unsure of the location of this hotel but it was such a good deal that we took a risk.....and thank goodness we did! We had the easiest check-in and check-out ever. The room was an amazing size (mansion-like by NYC standards), the bathroom and shower were out of this world and the location spot-on. All of the staff we encountered were professional, friendly and extremely helpful - the restaurant recommendation for Harry's just a short walk away was spot on!
We sampled the bar the first night and, although not a bar in the traditional sense, it was a great atmosphere with a good selection of cocktails, wine etc. We decided to eat in the hotel on our first night (jet lag!) and it was of an extremely high standard and we left feeling very full and very sleepy!
Sometimes though it's the small things that impress and the coffee, orange juice and muffins in reception every morning was a great touch but the definate favourite was "wine o'clock"....just what we needed after long days walking round the City!
I cannot rate this hotel highly enough!
| 5 | null |
Great place to stay in NYC
You'll have a hard time finding a better choice in Manhattan. Staff was great, rooms were great. Plenty of places to grab a bite to eat within a block. We opted for the breakfast buffet (good selection - omelette station, etc.). Hotel is right on a subway stop. One subway ride away from 5th ave. The area is much more quiet than Times Square.
| 5 | null |
Great hotel! Great location!
We really liked this hotel! Great location. Wonderful, friendly and helpful staff. Beautiful, clean room. AMAZING VIEW! We are huge fans of Seattle, and are always looking for the best place to stay. This hotel was easy walking to Pike Place and many, many restaurants. The room service was also great.
I will start with the front desk staff. They were amazing. Everyone we encountered on our 4 day stay was friendly and more than willing to help us. Often times we have found very snotty staff at higher end hotels in the Seattle area. Not the case at the Warwick. Many kudos to them!
Transportation was easy from the airport. Take the light rail. It's like $5/person. It's clean. It's safe. Get off at the Westlake Station. I think it's about a 4-5 block walk (not uphill.) If you want to go to the zoo, (and I highly recommend it) take the bus. Its a quick walk to the bus stop, and it drops you off right at one of the zoo gates. (The bus system is a little dicey if you ask me, but we have never had any problems.)
We are always looking for a hotel in downtown with a hot tub and a pool. While The Warwick does have both (and very few do), this was the only thing that was a disappointment to us. The hot tub was pretty icky. The pool, however, was clean, but very small.
We stayed in a north-west facing room on the 14th floor. I have included a couple of images of our view. While the balcony is no wider than,.... well,.... basically your body width, it was still AMAZING to be able to fall asleep with the curtains and the slider wide open and look out at the Space Needle.
I have read some reviews about the noise in the mornings and during the day from the construction across the street (a new rise-rise is under construction on 5th and Lenora). While the noise did wake us up, it was not a biggie to us, as we wanted to be up early anyway. For some, this might be a bit irritating though. Not sure if the noise would have been better on the other side of the building, but then you would lose the magnificent view of the Space Needle. (My opinion, deal with the noise to enjoy the views.)
We will most definitely visit this hotel again. Do yourself a favor.... book a room and give them a try. You will not be disappointed. We cannot wait to return!
| 4 | null |
Great Hotel!
Stayed here for one night while we went to the haunted houses at Universal. Walking distance to the park and lots of great stores and restaurants. Hotel was great, room was amazing. Everything was clean and bed was comfortable! Would definitely stay again! Only reason I'm giving 4 stars is because parking is a little bit expensive. If we're paying over $200 a night to STAY in the hotel there should be cheaper parking/valet.
| 4 | null |
A Hell Hole
Stayed for one night October 26, 2011. Not really dirty, but ugly/in need of repair. Room 219's bathroom counter was half torn-off, wallpaper (if it can be called that) was peeling off the bathroom wall. Halls looked dirty and smelled of smoke. Front desk even looked trashy, staff not very helpful. No pride of ownership at all.
| 1 | null |
3rd Time Staying. Sorry not this time....
While my last two reviews on this hotel have been good, unfortunately this time I can't say that it was. Other than check-in, my stay wasn't all that great. While it was understood that I was booked into (and paid for) a large room in the historic wing, I was actually given a room the size of a "shoe box". I was also put into a section where a family had been split into a number of rooms and they insisted on running up and down the halls and slamming doors at all hours of the night/morning.
On my last day, I had arranged for a very late check out. When I rang to organise this the person on the phone was extremely rude even after I explained that I was willing to pay for the extra time.
When I checked out, I was waiting in the front of a line for over 15 mins to be served. During this time, my airport shuttle had turned up and was waiting for me. Noticing that I couldn't really wait any longer, one of the bellmen came over and had arranged for me to check out so I could get to the airport in time to make my international flight. There should be more than 2 people serving during peak check-in/check-out times.
As I said, I'm sorry that I couldn't give it a good review this time.
| 2 | null |
Horrible
I chose this hotel because it was cheap. What a mistake. It was dirty and old. It smelled like mold. The beds were even moist. I was scheduled to stay there a week and I left after the first night. Yuk!
| 1 | null |
Faded and tired
During a recent business meeting I had the opportunity to return to the Omni Parker House. While I had fond memories of visits to the hotel years ago, it was dreadful during my most recent visit. The guest room was one of the smallest I've seen in modern times; the walk in closet was nearly the same square footage as the guestroom. The room had one small window looking out over a light well, a very small desk and one chair (desk.) Twice I asked for a room change to no avail. There was only one electrical plug on the desk so I had to go to a nearby convenience store to purchase a multi-plug unit for my laptop and phone. The bathroom was tiny and the water pressure left a lot to be desired. All in all, even if they'd charged $50 a night (which they didn't) it wouldn't have been worth the money.
| 2 | null |
Customer Service is incredible...property desperately needs updating
If it weren't for the customer service and attentiveness of the La Cantera staff, my review would be much lower.
I'll get the Cons out of the way first:
-The walls in our room were filthy. There were huge black scratch marks all over 2 walls, as if something rubber had been dragged across the wall. Smaller scratches and dents in walls and on the furniture. I suggest get a little touch-up paint and a sponge with water and soap--it wouldn't take long to repair.
-There were dirty/greasy handprints on furniture and on the door. Again, soap and water would do wonders.
-The lampshades were askew and the mattress was crooked and didn't line up with the headboard. We couldn't believe the shape that the room was in when we walked in.
-There was no shampoo in the bathroom.
-There were no robes in the room.
-Our room wasn't ready when we got there (not a big deal), but were told that we would have a room on the 7th Floor overlooking the golf course, which I later found out was the Hacienda Club Floor. When we were able to get to our room, it was NOT on the Club Floor and it only had a view of the side of the building and the concrete below.
-We were told that our luggage would be in the room when we checked in, however it wasn't and was nowhere to be found for about an hour.
-The "spa" desperately needs updating. Old, dated interior and nowhere close to a spa experience when inside. Dark, depressing, outdated.
-The restaurant, Brannon's Cafe, could use a little more TLC when cleaning. The chairs had crumbs in the creases, lots of handprints on the glass, etc.
The Pros:
-Everyone on the staff went out of their way to provide an incredible customer experience. Whoever hires and trains their staff needs a raise. We did not encounter one person that wasn't genuinely helpful and courteous. Every person we dealt with about the problems with the room and luggage seemed to genuinely be sorry that our experience had started out poorly.
-When I went down to talk about the room mix-up, we were moved to another room with a nicer view. It still was not on the Club Floor nor did it have a king size bed (the resort was full), but at least we could see the golf course in the distance.
-Because of the problems with the room and luggage, we were given Hacienda Club Floor access (even though we weren't actually on the floor).
-Joyce was incredible. When she heard everything we'd been through, she arranged for us to have a credit at the spa, which we were not expecting and was much appreciated.
-We had a couples massage and it was honestly one of the best massages either of us had ever had.
All in all, we had a great weekend because of the staff and how they went out of their way to make our stay pleasant. However, the resort desperately needs a facelift. It looks very very tired. It essentially has been beatdown from all of the kids. The kids have definitely won the battle and it shows. This was a romantic weekend getaway for us and we had hoped that it would feel more like a Four Diamond Resort and less like a kid-friendly hotel. If you're planning a trip with young children and don't really care about it being a nice getaway for the two of you, then it probably wouldn't be too bad. I definitely think this is a place for families with very young children (under 7). To be honest, we have stayed at the Hyatt Hill Country a few times and I believe they do a better job of balancing the adult, romantic aspect and the kid-centric aspect.
We are headed back to San Antonio this coming weekend and again for Labor Day. We were planning to stay at La Cantera, but decided to try the JW Marriott instead. For the cost of the room, resort fee, cost of meals/drinks, La Cantera is just not worth it. It's too much to pay for the quality of the hotel.
| 3 | null |
Attentive service and comfortable rooms
My husband and I stayed here for two nights to attend an Indian wedding which was held in this hotel. We actually got a better rate using the AAA discount than the group rate, so at $75 it was a fantastic price for this hotel. I supposed if it was closer to downtown or the Medical Center or the Galleria, it would have been much pricier.
Overall, the service was pretty much 5 stars. Everyone was helpful and went out of their way to make sure we had everything we needed. From the much appreciated nice cold bottle of water and a bag of ice brought to our room after we settled in, to the two free morning beverages in the morning with the Omni Loyalty club (free to sign up).
I can't help but be a little picky about the outdated and slightly worn decor in the rooms. The finishing job was a bit sloppy with uneven and missing parts of the trim, outdated fixtures, and just average looking bathrooms with a tan tile. I think there were popcorn ceilings as well. It is clear the hotel has aged, but despite this, it was very clean and the beds were comfortable.
The location is also a bit far from the core of Houston, so unless you have a reason to out this way, expect to drive a lot to get anywhere, although it is very close to the major freeways (one is a toll).
Overall, if I were to return to this part of Houston, I'd probably choose this place again. It was also a great and convenient facility for a large wedding and from a guest perspective, the wedding and celebrations went very smoothly.
| 4 | null |
Convenience is the Key
This Holiday Inn Express is located a few short blocks away from the Stadiums and almost adjacent to the location for the new Harrah's Casino (yet to be built). Great deal for those cruising from Baltimore, overnight stay, breakfast, shuttle to/from port AND park your car there while you're away, for LESS than the price of parking at the pier. Shuttle also available to take you to the Inner Harbor for dinner/shopping. On the downside, some rooms are fairly noisy from highway traffic noise.
| 4 | null |
Nice location/poor housekeeping policy
The hotel is conveniently located near shopping and the subway system. The main gripe we have is with their policy on making the beds and their lack of response to the problem. We found that housekeeping only tucks the sheets in on the sides and not at the foot of the bed. The blanket is not tucked in at all. It looks as if they got new mattresses and the old sheets/blankets did not quite fit. When you get into the bed, you pretty much pull the sheet out and there is nothing then to hold the sheet and blanket in place. As a result, you end up with the sheet/blanket coming off during the night and your feet sticking out at the end of the bed. We talked to the clerk at the front desk the next morning, and she said she would check into it. She also mentioned that we were not the first to complain about this. Nothing got done. The second night we had the same problem. The next morning we asked to talk to the manager and ended up talking to the assistant manager about this problem. She told us that many others have complained about this, and there is nothing she could do about it. She explained it was brand policy to make the beds like that. If that is truly the case, then I guess we will not be staying at a Courtyard hotel again!
In addition, a week after we returned home, we received an e-mail from the manager asking us about our stay. It read like a form e-mail that everyone probably receives. We replied back about the problem we had with the bed. That was a couple of weeks ago. We have yet to hear anything back. We also discussed the problem in a survey that we received from Marriott. Again, nothing heard back.
| 2 | null |
Very Disappointed!
This used to be my favorite place to stay in Austin but today they hung up on me at least five times as I tried to reserve a room for November.I was finally able to request transfer to reservations manager before they hung up on me again . I did call back and was immediately transferred to someone who answered the phone and slammed down the receiver . The room I was planning to reserve is about $170 before taxes and the rooms here are shabby, but the breakfast area is nice and I used to enjoy the omelets made to order . I was shocked by the behavior of the people answering the phone today as they appear to have no training in telephone etiquette. I could not believe they were hanging up on me and thought it was a problem with telephones at first. I called another hotel, got a room for $30.00 less just a few blocks away from this location and was treated with kindness and professionalism. They were very busy but took my name and phone number so, they could call me back asap. I did speak with the front desk person at Embassy Suites ( Tiffany ) who was hanging up on me and asked why we were having problems. She was actually very nice when she explained that they "were busy " and did not have time to talk to me. Boggles the mind !
| 1 | null |
Good location - very long check-in wait time
When we arrived at the hotel, we waited in line over a half hour to check in. There was one clerk at the desk, and he had the same people up at the counter for 20 minutes. Then he disappeared in the back for a while, came back, answered phones, and finally got to the next customer. At 25 minutes, they finally sent another clerk to assist. Breakfast the first morning wasn't good - they were out of almost everything by 8 a.m., and the person in charge wasn't in any hurry to refill coffee urns, bring out more sweet rolls, etc. The 2nd morning was somehwhat better, but still had to wait for the coffee urns to be refilled. The king-size suite, itself, was fine. Comfortable beds, and nice to have the extra sitting area. Disappointed that the hotel finds it necessary to charge $8 a day for parking in their own lot. We would probably look elsewhere when returning to San Diego.
| 3 | null |
Very nice Westin in the Houston Area
Terrific room, Executive Suite upgrade.
Very clean. Mini fridge. Kitchenette, living space, 2 bathrooms, nice bed.
Slept well, quiet.
8th floor, and still nice and quiet. Many windows. Good tv reception. Internet fairly good.
Pictures enclosed in review.
Room service very good.
| 5 | null |
Great Location
We stayed at the Hyatt for our annual DogWatch Dealer meeting - we got an upgrade to an executive room which had a huge sitting room; bar area and another bathroom. The rooms were clean, comfortable and of the usual high standard I would expect from a Hyatt Regency.
The only downside was that the atrium style means that there was a large amount of lift noise into our room that did wake us up early when guests were leaving early in the morning.
The food was of a very standard - some of the best food that we have had Dealer Meetings and the staff were very friendly & accommodating.
| 5 | null |
Not too shabby...
We liked the monaco. We had a deluxe king suite, which was roomy and had a great view. We stayed at Hotel Palomar during our last visit, and this hotel was much roomier in the lobby and the staff was very friendly. We loved the bar, they comped us some drinks because we missed out on the wine hour at check in. Overall, very friendly, well-appointed and nice. The only downside was the room had a slightly mildewy smell to it. We didn't complain, as I think it was in the carpet or the air conditioning system Or maybe the building is just old. But it didn't largely detract from the experience.
| 3 | null |
Bed Bugs Complementary!
Stayed at the Hilton in August 2012. We chose the hotel based on Tripadvisor reviews for location, staff, facilities. Unfortunately, the bed bug situation ruined our trip! If staying at this hotel or any other in Times Square, check bed, closets, headboard, etc. before you get comfortable! Check websites that track bed bugs- other incidents reported at this hotel and others in the area.
| 1 | null |
Pleasantly surprised!
We stayed while attending a weekend conference at the hotel. The staff was attentive and helpful! Our first room had a problem with the a/c. We were quickly moved to another room with apologies. The rooms was clean, and well stocked. Lots of fluffy pillows, clean linens and bedding. I do not usually sleep well in a new environment, but I slept well--beds were comfy!
The restaurant, Thrive, has good food. I had a wonderful Cobb salad! Prices were inline with other restaurants in that district. We attended a large dinner (not sure how many maybe 150-200 people) catered by the hotel...it was incredible! The beef was superb, thick, juicy, nicely cooked-medium rare, and those who had the chicken said it was tender and juicy. Nice vegetables--could have been warmer, but nicely cooked, not mushy. Food was nicely covered prior to serving and nicely plated. The iced tea was..tasteless...this is Dallas, TX, iced tea is a staple here! Dessert was a nice flavorful NY style cheesecake and a nice hot cup of coffee, Best convention type catered dinner I've had in years!
Management took care us! Would definitely book here again for other occasions!
| 4 | null |
Central Big Apple location
Memorial weekend in NYC could not have been better thanks to the comfortable accommodations at 70 Park. Room was spacious, clean and modern decor. After a long day of subway travel, walking and sightseeing the jacuzzi tub was a wonderful respite! Located three short blocks from Grand Central made it easy to go anywhere uptown or downtown or in between (even to other bouroughs if you like). Many restaurants in all price ranges as well as corner stores and Starbucks also within walking distance. In hotel gym very limited but the front desk will provide free pass to local sports club. Staff was courteous and friendly, room service breakfast prompt. Only drawback, in hotel bar closes very early. Highly recommend and will stay again!
| 4 | null |
Clean and nice, great location
Had a wonderful stay at the Holiday Inn Express before catching a train to Montreal. The nice ladies at the front desk upgraded us! The room was clean and comfortable and the location was wonderful! Definitely recommend!
| 4 | null |
great service
The overall appearance of the hotel was excellent. I came here to take my son to the baseball game. The staff was very good and friendly. The valet was very nice and polite excellent job guys, keep up the great work.
| 4 | null |
Ok property, lacking staff
The property itself is fine - the rooms were fine (nothing outstanding, but more than adequate), though I'll agree with a previous review and say that "stale" is a good descriptor. The location is good - easy access to and 270, close to several restaurants and not too far from the Polaris shopping area.
I was extremely disappointed in the staff, particularly in the restaurant. Wanting to wind down after a late arrival, it took 15 minutes to get a glass of wine from the bar (about a dozen people there at the time). We quickly discovered the was a high school-aged lacrosse team(s) in the hotel over the weekend when we tried to get breakfast both Saturday and Sunday morning. It was hopeless trying to fight the crowd; the restaurant staff was nonexistent to get a table cleared off or a cup of coffee. I understand they were slammed, but tells me there's a lack of any sort of thought or planning in place. Similar frustrations followed with front desk staff as everyone seemed too busy with the computer screen in front of them to acknowledge guests.
Overall - I just wasn't impressed.
| 3 | null |
Mediocre customer service
My inital impression was that the place was great. It is very clean and the housekeeping staff does a great job on maintaining it's appearance. Their telephone customer service is not all that great unless you like waiting forever for an answer only to be put on hold. The room service was great. I had the same guy that delivered to my room every time and his customer service was exemplary. Most of the employees do seem happier than you would see at other hotels. That was nice, but some of them just had terrible customer service. One of the ladies in the onion creek grille was just terrible. It was like she was profiling people and treating them differently based on appearance. The less aestetically appeasing you were, the worst she treated you. She looked to be in her early fifties. Dark hair with blond highlights. For that reason I put a line through the gratuity portion of my receipt. Unfortunately the restaurant even if it's not room service still charges you 20% gratuity. I don't agree with that. If they give poor service they don't deserve any gratuity. If you pay for your stay with a debit card they charge $50 a day for the duration of their stay. It's on their faq page on their website. That wasn't explained to me when I checked in. I really think they need to revamp that policy somehow. Charge a flat deposit and give you the option to add extra credit to your balance for room service. Anything other than charging $50 every day would be better. Also, they shut off your FREE internet if they need to reauthorize your card. They don't bother just calling and asking, they shut your internet off and wait for you to call. Their airport shuttle was great however this also wasn't explained very clearly. When I arrived I called 2 hours before needing the shuttle and they were there within 15 minutes of my flight. That was great. And the driver was very nice and informative. However I called the day before my departure and let them know I'd need an airport shuttle at 1:30pm the next day and they said ok. When I went in at 1:25 to retrieve my bags I was told the shuttle to the airport ran every hour on the hour and that the next one was at 2:15(Not on the hour). My flight left at 3:30. Instead of understanding the possibility of me missing my flight the blond clerk argued with me about whether or not I'd make my flight if I went on the 2:15 shuttle. She asked two other people which shuttle they would take, and interrogated me about who I talked to and what time I called(She asked both of those questions at least 2 times, possibly three) Her demeanor was unfriendly and very unpleasant. After they finally vouchered a taxi for me at 1:35, I arrived at my gate 40 minutes before my flight. Had I left 45 minutes later I would have missed my flight. The taxi driveer even complained about the unorganization. The breakfast cook, valet, shuttle drivers, the man that delievered my room service and the male night desk clerks were all very helpful and courteous. Sadly, it just didn't make up for the terrible customer service I received from others. Also I don't recommend their dry cleaning service. My authentic Chanel overcoat came back with orange scuffs. They didn't charge me for it, but now I have to pay my regular dry cleaner to spot treat it.
| 1 | null |
Don't come here if you want a regular hotel room
I love small boutique hotels, but this one went out of their way to try and be trendy, different and not in the customer service business.
After a 7-hr flight delay, I came in exhausted and just needed to get some quick work done, plan for the next day and grab some room service. Well, the small room (even by NYC standards, yet alone Chicago) had no chair for me to sit at to work, an iron that didn't work, room service that offered me 5 menu items (I called down and asked if I was missing a page, or if I could just get a small soup or salad --they said I would have to come down for that) and wouldn't even bring up a glass of ice water with the meal I didn't even want (you have to pay for the $4 bottle of water), no ice machine or water on my floor (note that is only on even floors) and a snobby greeting at the check in desk. I guess I wasn't trendy enough for the place.
The next night I switched to a Hilton property and got everything I needed.
| 2 | null |
Great location but could be better
We stayed here over the hurricane, the hotel was clean and our room large but there is no tea or coffee making facilities or bottled water. The charge for the wifi is expensive $14 for 24 hours. We had no heating or hot water or housekeeping services for 3 days (no discount on checking out as it wasn't their fault) and they charge you to leave your luggage when you check out. We had a lovely maid but the other staff we had dealings with we found to be rude. However the location is great.
| 3 | null |
Poor internet service and clothing stolen
at this trendy hotel in the East village good luck if you want to download from the internet. They don't allow it. Their Internet service wont even let you on the iTunes Store in case you want to buy music their broadband width can't handle it.
The elevators take for ever to come and God help you is they are having a party on the 2nd floor, they shut off one of the elevators for the paying guests.
To cap this stay i had a pair of Diesel Jeans stolen and manager gave me the usual "you must have not packed them"
I'd never stay there again.
| 2 | null |
Historic Hotel with Historic Amenities
Staff at this hotel is amazing but other than that, I was underwhelmed. The rooms were dirty and lacked basics such as sufficient electrical outlets. The provided hair blow dryer I swear came from the 70's. The beds were old and uncomfortable and the bathrooms were seriously outdated and I did not feel comfortable even taking a bath. Location wise, it was great. If the staff could be transplanted elsewhere that would be great because they were awesome. The rooms are way over priced, I have stayed in cleaner, nicer, more modern motel 6's. If you are going to stay in El Paso, pay the extra money and stay at the Doubletree. Would not recommend this hotel ever to anyone.
| 2 | null |
Guest rooms are small
We brought family with a six-month old to San Francisco for some holiday shopping, dining and fun the first weekend in December. We needed two rooms and priceline delivered for just $120 night for double occupancy for two rooms. We had a cocktail in the lobby bar before we went up to our rooms and the service at the bar was really slow....I needed to go find the wait staff to come over and take our order. On the other hand, the beds are super nice and we had a great nights sleep. Requested baby's crib was perfect to set up the baby and we appreciated the bellhops extra help with locating a lost cellphone and taking our slew of bags up to the rooms. The rooms are very small and dark and our view out the hotel was to the brick wall of the Top of the Mark restaurant next door (which by the way, is an excellent place for a superb sunday champagne brunch). I needed to confirm my Top of the Mark reservations via email and I was really uphappy to find that I needed to swipe my card before I could even check my email in the business center and it charges you starting at $7.50. I ended up with a $12 bill just to check my email. When I went to the desk to check out, I told the clerk of my concern and she told me the lobby based computers were available for free, but in checking into it, the lobby systems still require a card swipe of $7.50. Seems like every hotel wants to keep the charges going for as long as they can,but after a while, that makes it hard to enjoy the stay. Wish the rooms had more value for what they really were.
| 3 | null |
Only for hard core swingers
Expensive for a warn out room with stains on the carpet, broken out window, thread worn bed coverings, and sink plugged up. Not sure anyone rents these very few rooms for the night...more like by the hour. There is a reason this is an "adult only" hotel, and I use the word "hotel" very loosely. This is the place guys makes "contracts" with women so if this is what you're looking for, here it is. Front desk could (or wouldn't) give me a print out of my credit card charge. I'm wondering what my bill will be. We were out of there before 7:30 am. without a shower since it was lined with mold. I felt icky just walking in the place. The only good thing about this place is the location, in the heart of Lodo.
| 1 | null |
Was expecting more
We decided to stay here because we are Ambassador Club members. Location is perfect, so close to Grand Central Station. At check in however, I specifically told the clerk that I preferred not to be directly above street level, and he replied "but this is a suite" So there we were directly over the entrance, 5th floor, listening to the whistles of the doormen and the sirens on the street. I bought earplugs! Things quietened down late at night, thankfully. The suite was fine, but the fake fireplace a tad silly especially crammed next to the TV unit. The bathroom floor was freezing, even after we turned up the heat. My one complaint is the toilet is just plain ugly! Who wants to look at old plumping pipes? Staff in the hotel are friendly and helpful, staff in the restaurant push the brunch buffet and are reluctant to hand out menus before 10 a.m.
| 3 | null |
Not bad, but there are better hotels for the money in Baltimore
I was here for a conference - so I don't think I would have stayed here otherwise. The property is dated and is due for a refresh. The room we had was rather small, even for a downtown property. The bathroom was almost cruise ship small.
We had to call twice to get additional pillows to the room. Not the end of the world, they might have been busy. But when my wife called for a porter at checkout they never arrived. She carried the bags to the bell stand by herself after waiting 30 minutes.
The breakfast room service did arrive right on time and wasn't super expensive - so that was good.
The hotel bar staff was good, and they had a couple of local beers on tap. The crab soup was actually pretty good.
Valet parking is crazy expensive - not unexpected - but there is a parking garage right across the street that is open 24 hours and is $14 a night - less than half of the hotel valet rates. Buy a couple of local beers at the bar with the money you will save.
Location is pretty good. The First Mariner arena is across the street. The Inner Harbor and Camden Yards are a few blocks away.
This is more of an office district, so head to the Inner Harbor or Fells Point for food, drink and shopping, especially after 6. This area pretty much shuts down after 6.
There is local construction going on as of June 2012. The hotel provided ear plugs for rooms facing the construction. I was up early anyway, but it would have been loud enough to bother me had I not been up already - and it would be quite bad on a lower floor. If this concerns you, ask about it at check in and get a higher floor or a room on the other side of the hotel.
| 3 | null |
Nice choice
We read many reviews of DC hotels and chose the St Gregory for an overnight getaway based on their price and the good reviews. We weren't disappointed - clean rooms, attractive entry, very nice and helpful front desk and valet. However, the excellent rate was offset by the steep parking fee. Definitely request a room away from the street to reduce noise. Lots of restaurants and cafes in walking distance.
| 4 | null |
Don't be fooled by the photo on the website
This was an Intercontinental Hotel property just 3 months ago. It is not the nice looking place in the photo on the website, but an average looking 7 story hotel in brick. It is across Light street from the inner harbor and within walking distance of the tourist attractions nearby. Ask for a harbor view room when booking.
.
First, the rooms; dark mahogany furniture, dark patterned carpet and no plugs at the desk. What is a desk for? It was once used for writing, but that was decades ago. They have free WIFI so they understand most people use computers and smartphones, but where do we plug them in? THE HOTEL ROOM! How about a plug on or near the desk to accommodate this common requirement?
Second, dining. At 11:30 AM there is nothing open for lunch. It doesn't open until noon. Kind of cutting it close. Just a nit, but gives the impression they are trying to save money.
Last, the old signage markings still on the outside wall. Come on, if you are changing names, at least put a sign to cover up the old marks on the bricks.
All in all, this is not a top notch hotel, but does have location going for it.
| 3 | null |
Fantastic Service, Great Value and Perfect Location
My husband and I stayed at the Hilton for a family gathering of my Mother's birthday. The location is 3 blocks from North Beach and 1 block from Chinatown. We found a great deal online for a top floor bay view room with a balcony. Hilton has great specials online if you prepay your room that are amazingly reasonable.
The hotel is so well appointed and the staff is welcoming and efficient. In particular, Jennifer and the Front Office Director Mesui were wonderful and took great care to make sure that our stay was special.
I travel often and this Hilton is one of the best hotels I have experienced. Our view from the room was beautiful and the balcony was a perfect spot to lounge and talk.
Some key points:
Try Tru Spa in the hotel. My sister-in law and I had pedicures and the desk staff was so friendly and our manicurists did great work! We were offered water, tea, or champagne. Great treat! Book with Amy for your pedi or waxing treatment.
If you choose the executive floors for your room, do check out the executive lounge. There is complementary appetizers from 4p.m. to 7 p.m. with great views of the city.
We also enjoyed talking with Sharon on our first day there while waiting in the bar for family to arrive.
The breakfast buffet was also very good, they have enough choices to please everyone.
Great restaurants are so close. Right next door is Alfred's Steakhouse, a wonderful atmosphere of old San Francisco, so elegant and fantastic food. Ask for Martin as your server.
Three short blocks away in North Beach is E Tutti Qua. Enzo, the owner of this fun and fabulous Italian eatery is always there with a smile and a big hug. Our server Martina was so nice and the food was authentic Italian.
Even at checkout, Andrew was very gracious. From beginning to end an A+ for me. The Hilton Financial District should be your home base for a fun getaway or business in San Francisco. I will be back again and again.
| 5 | null |
Just a bit sketchy...
First of all, people need to be aware that this hotel is NOT in a good part of town. There were bars on the windows and razor-wired fencing on the shops all around this hotel, and there were some really creepy people walking around the area. Unfortunately, by the time we got there it was already past 6 pm and it was too late to cancel our reservations without being charged. We actually got up a couple of times during the night just to make sure our car was still there and not broken into.
We did like the fact that they had cookies available at check-in, and the gentleman working the counter was polite. Our room was OK, nothing fancy, but it was at least clean. The breakfast, however, was a completely different story....
We've been Priority Club members for close to 25 years and have been to many Holiday Inn locations across the U.S. This breakfast was by far the worst we've ever encountered. Where to begin.... we got there early in the breakfast period and it was not busy at all. However, the refrigerator, which would normally be full of eggs, yogurt, and drink cartons was practically empty (see picture). There was ONE biscuit available for biscuits & gravy, and the gravy was cold. The warmer above the bacon and omelettes was apparently not working, because the bacon was ice cold (actually colder than the orange juice, interestingly enough) also. The omelettes were cold and stale, as the cheese was not even melted inside the omelette (see other picture). The orange and apple juices were watery and undrinkable. The bagels were stale and the cream cheese was warm with a yellowish liquid around the inside perimeter of the container....apparently they didn't read the label that said "keep refrigerated". The Cheerios were stale and tasted like they had been in the container for a few too many months. In addition, there was a poster that said "Hot Pancakes Daily" and....there were no pancakes. Bad, bad, bad breakfast (the only good thing was the pre-made cinnamon rolls).
And whatever happened to getting a USA Today newspaper? We never received one, and when we asked, they told us that they were out of them. Which was surprising, because the hotel did not seem that busy.
This hotel was WAY overpriced for the room and services received. I've noticed that the management of this hotel likes to read these reviews, comment on them, and apologize for shortcomings. I would think after so many poor reviews that the management would make the necessary changes rather than simply apologizing and then staying with the status quo. After all, actions speak louder than words.
| 2 | null |
Great Property in Congested Times Square
If you have to be in TSq, this hotel should suit you well. I'm a fan and rewards member of Marriott so I'm a little biased. It's not cheap unless you can score a great deal, but for the price you get convenience, great service and the rooms, for NYC, are spacious. The elevators take a little getting used to, but you'll probably here 3 different languages each time you ride. It's like the UN of Times Square hotels. On the other hand, if it's a small, artsy, boutique place you're looking for then this is NOT for you.
We didn't dine or shop at any of the hotel restaurants or lounges - too busy taking in the sites. there are hundreds of good places within blocks...
Check out "Pie face' for a quick lunch if you don't mind standing and scarfing something down. Trip Advisor doesn't have them listed yet.
Enjoy!
| 4 | null |
The worst Hilton ever
This is the worst Hilton I have ever been and one of the most unpleasant hotel experiences in general (if I take out of the equation "motel 6" and similar.
It started with the check in
I was the only one checking in at that time. There were 3 clerks at the reception, 2 women and one man. One of the women was busy with a very big folder, the man looked at me as I was invisible so i went to the remaining woman. When she saw me approaching she said:"he will be with you soon". I went to "him", and "he" left without a word. Very reluctantly, the lady checked me in after a while. the keys did not open the door. The elevators took for ever to arrive. Sometimes one has to wait 10-15 minutes until you get one to stop. The food in the Ibiza (the hotel's restaurant) is edible, but not more than edible. They also tried to charge me 3 days of internet for 2 days stay.
In short: STAY AWAY FROM IT
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