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First Class
We have stayed at Fairmonts a number of times and the staff is always first classes--we were not disappointed with this Fairmont as well. When we couldnt get a cab to make a reservation they gladly offered to take us there in the hotel car. It's a little from all the action, but not a far walk and a really close walk to the resturants.
| 5 | null |
Awful Stay and Quality
Strongly advise not to stay at this hotel, the picture do not describe reality and the overall hotel is worn and dated. My room was $309/night and the room looked like it was last decorated in the 80's. Bathroom sink and bath did not function correctly and was badly worn in places. AC unit did not work properly so room was very hot on a day when NYC was 100F. On departing a fellow guest was complaining that the curtain rail had fallen off the wall and hit her when trying to open the curtain, they also mislead her on pricing and she ended up paying double. Not a boutique hotel, a mess and disappointment, try the W up the road.
| 1 | null |
A Throwback that is worth the visit
This is our second trip to Chicago and our first at the Drake. What an experience, just entering the lobby is absolutely breathtaking, huge vase of flowers refreshed daily and amazing chandelier that harkens back to days gone by. The rooms are spacious and tastefully decorated and the staff goes above and beyond to meet your needs. Some hidden gems that The Drake offers are live music, we took in the Flatcats a swing band that got our toes tapping and feet a ‘flyin and Café Lavazza attached to the hotel and is a great breakfast place, with delicious coffee and an assortment of tasty breakfast options; yogurts, fresh fruits and scrumptious pastries. The Drake is also well situated a short jaunt to Oak beach and just steps from Rush street full of fabulous places to eat. Our favourite is Le Colonial French Vietnamese cuisine; ask for a seat on the balcony over-looking the street great view and fantastic meal with a special someone.
| 5 | null |
Horrible stay!
As you all may know the fairfield inn at the airport has an indoor pool great prices and free breakfast. Which in all honesty sounds like Great Bang for your Buck but I had the wworst weekend get away! i went to relax instead after my first of two nights there i beamce very ill after eatting the free breakfast (vomiting, dizziness, headache) you name it I had it. The pool area smelled like if you were walking into a bottle of bleach zero ventilation. So technically all the Great values that this hotel offers were defective. Horrible Stay!
| 1 | null |
A VERY good place to stay - Highly Recommended
I was extremely pleased with the staff, the property and the room! I needed a place to stay in this area (and it is not the BEST area in Fort Worth) and chose Americas Best value Inn because of their already very good rating. Upon early arrival I found the staff to be very friendly and allowed me to check in early. They were sympathetic to a recent back injury and put me in a ground floor room. When requested, they gladly provided me with a coffee pot and coffee.
I found the room to me immaculately clean and very "user friendly". I was not sure if I would be staying one or two nights so I had booked two. I think I had misunderstood the cancelation policy but again the hotel bent over backwards to assist me in getting the second night cancelled and a full refund!
I always felt safe there and the parking is well lighted and I had no concerns about the safety of the vehicle. The next day I had a need to use a computer so I returned to their lobby where I was once again greeted by my first name and I was welcome to use their lobby computer at no charge!
I would not even consider staying at any of the other hotels in this area after comparing rates and customer satisfaction. I have been a travel agent before and it is truly unfortunate ALL hotels don't treat "their guest" as GUESTS as these folks do :-)
| 5 | null |
Very nice hotel
Lovely lobby with a good restaurant, small outdoor swimming pool with jacuzzi, and hotel room with beautiful view of the marina. The hotel was quiet and comfortable. Staff was very nice. It wasn't walking distance from anything around (such as stores, cafes, etc.) but it was a very short drive to downtown, and there was a nice walking trail right by the hotel.
| 4 | null |
Average all round...
This one is a hard one to review, nothing went wrong with the stay and nothing was exceptional, I would give it 3.5 / 5 but you can't do that!
The service was good with helpful friendly staff who knew what they were doing. Every interaction with them was positive and they did all they could to help us. The location is great for tourists with the street car and tram lines just a short walk away, and the Fishermans Wharf area literally at the doorstep. If you have been to SF before and want to stay somewhere a little more authentic, this place is not for you, but for a first time visitor i think the location is hard to beat. I have been before but was travelling with a 1st timer.
Breakfast was nothing special but functional and had everything you need plus a bit, you will not go hungry!
So... why the average score? Mainly as the property is just a little old looking, the decor and the style seems like it has aged really badly and place could do with some modernisation, getting rid of the colourful carpets and stuff and making it more subdued. Not sure how long it has been decorated this way but it sure seems like it needs a more modern feel. Its only this that is losing the hotel a rating point. Rooms were clean with windows that you could open and allow fresh air into, but again seemed dated yet fully functional. Bathrooms were of a good size and had a nice powerful shower.
So all in all, expect good staff, good service, but not a modern look. If the decor is not important to you but location is... stay here. SF is an amazing city.
| 3 | null |
private Trip to new york
Top located Hotel in Manhattan . Short distances tot e.g. Rockefeller Center, central park, moma 5th avenue , Limes square and tot subway. Ihr Roms are very small gut clean. You dont spent man time in Tee room so it fits . Free wifi at Tee lounge und in Tee Roms.
| 4 | null |
Hotel *A*ndra In Seattle Washington.
Wow, this Hotel was beyond expectations. The room was comfortable, spacious, CLEAN, The bed was nice too, not overly hard nor soft. Our room was quiet even though on both sides there were guests. Only issue was the room was so nice, it was hard to leave....
Some things I noticed, I never once saw an employee without a genuine smile or a negative attitude. The maids, Valets, Front counter staff were gracious, It is just a little thing, but, when I tipped someone, they did not stop to look at it, and they truly were thankful. Lola, which is the bar and restaurant attached is not to be missed. Awesome food, the wait staff really attentive and gladly brought our drinks into the Hotel lobby. The location is the Best. Walked to everything. We did not have to wait long for the valet to get our car.. and they had to run like a gazelle to go to another location quite a distance away.. Skinny dudes, They must run a marathon a day.. We used room service to get pizza, FAST. really surprisingly Fast and they did not just bring the Pizza from the nearby Serious Pizza restaurant.. They brought everything to eat the pizza with, Napkins, a tray with condiment's.. Great price too, although every place is expensive, they have great deals. We had free parking the whole time.,Stay here, you will Love it..jeff
| 5 | null |
Excellent Location!
This hotel is located in the heart of Times Square - fantastic Manhattan location for night life, or Broadways Shows (The theatre playing "Book of Mormon," is next door - "Chicago," is across the street). Extremely close to Subway stations. The staff is friendly and wonderful - from the manager to the housekeeping staff. If you are looking for a clean room, with a comfortable mattress and an excellent location at a reasonable price - this is it! I will definitely return to the Time, each NYC trip (we go at least once a year).
| 5 | null |
Good ..... but not perfect
The nine-zero was our first hotel for our recent 10 day trip to the USA
We were very much looking forward to staying at the boutique hotel - especially when even before we left the UK we were asked for a picture the hotel would pint out and put in our room to make us feel at home. Unfortunately, though sent, this never appeared in our room.
The room was very comfortable. The $10 mini-bar credit was a good idea though didn't go very far ( packet of chips and some cookies).
Shower was a perfect power shower - and it NOT being in a bath was great. We both much prefer not having a bath!
Breakfast was excellent and the table staff were very attentive. It was very disappointing that the KOprime restaurant no longer exists - room service is not a good alternative in a relatively small room! The hotel needs to let customers there is no restaurant option any more.
We also were double charged for our room - which had been Pre-paid. Fortunately we were back in Boston a few days later and the staff rapidly refunded us when we called in to check - sadly due to exchange rates this error cost us £26!
So a pleasant stay but they dropped the ball in a couple of ways
| 4 | null |
Good Location, Basic Hotel
We stayed here for 4 nights in the second week of March. The location was good with plenty of restaurants and shopping about a 10 minute walk away, or a couple minute drive. Being located right at an Interstate 17 Exit/Entrance made driving anywhere simple.
Check-In was easy, quick and friendly. We were assigned a room on the second floor facing the Interstate. Walking through the Atrium, to the elevator, the chlorine smell was quite pungent and unwelcoming. Our room was very standard. It was clean, but not spotless. The furniture was not new, but not too tired. The bed was comfortable, as were the pillows. There were the standard offerings in the washroom, icluding 3 sets of towels. Houskeeping maintained the level of the room each day and we did not hear any road noise from the Interstate.
The Crowne Plaza Phoenix offers two pools, an exercise room, a lounge and a dining room; however, the overall experience I enjoyed was one that I could have had at any chain Motel along the Interstate. This was not up to the previous standard that I have enjoyed at other Crowne Plaza properties around the country, they always set the bar higher than Standard/Basic.
I would return to this property again, as there was really nothing wrong with it, but it would have to be at the right price!
| 3 | null |
Location, Location
With a bad back and two grandchildren in tow, I wanted a hotel that would be convenient to the DC sites. I did much research and settled on the Washington Marriott at Metro Center. I was happy with my decision. The central location was exactly what I was looking for. It was an easy walk to the National Mall, White House, Chinatown and National Aquarium. The monuments were a bit further, but the entrance to the Metro was right outside the hotel door and it took us as far as the Smithsonian which made the walk to the monuments doable (It was still long, but by walking at a slower pace my back was fine). The concierge was helpful and helped us book a DC tour of Mount Vernon (which requires transportation).
In addition, the hotel was clean and friendly. The food in the restaurant was good and offered a limited but good kids' menu. The only downside was the pool area. Although it was clean and my grandchildren enjoyed it, it was located in the fitness center and did not offer any kind of atmosphere.
| 4 | null |
Really bad experience
At first glance the Hotel Whitcomb seems like a beautiful old building that offers rooms at very reasonable prices for San Francisco however my experience with this place was beyond sub-par. I don't recommend it to anyone. For starters, I walked into my room and the light switches did nothing and it was pitch black. I held up my cell phone for a source of light, fumbled through the door with my bags and searched for a lamp. I quickly noticed that a large portion of the ceiling was peeling and the room felt dusty. I went to the bathroom and turned on the light and could barely look in the mirror. The light was terrible and made you feel like you were in a morgue. I proceeded to find hair in the sink (GROSS) and promptly tried to get some sleep. As I went to set the alarm I noticed that the clock was off by about 6 hours (helpful). The street noise was pretty bad (which on some levels I would expect...it's in the middle of the city on a busy street) but my room was by dumpsters or something because there was a lot of extra noise directly outside which made sleeping incredibly difficult. The next day I asked the front desk for the free wi-fi code and he informed me it was down and I should try again in the morning. When I went back into my room, I experienced the same issue with the light switches and was immediately frustrated once more. Later that evening after I had finally fallen asleep the people in the room next to me came back and I learned just how thick the walls were. It was a 2nd night of terrible sleep. I woke up feeling positively exhausted and unable to focus well at work. Since this was a business trip I felt really deflated by my stay. Do yourself a favor, research research research and spend the extra cash on a place that promises to give you a decent night of sleep.
| 1 | null |
THEFT
the Hotel itself was a wounderful place, however when a item were stolen from my room after i left for room service to come clean i was basicaly told tuff luck. this was very irritating to me i will try and avoid this hotel for future prefrences.
| 2 | null |
Sweet - Very Accomodating - Nice Rooms - Clean - Priced Right
We stayed at TownePlace Suites Denver Downtown because it was conveniently located to Denver International. The staff was very nice, helpful, accomodating and professional, the price was very reasonable, and the rooms were fresh and clean. They also have an indoor pool with easy access and was clean.
The hotel is a block away from several chain restaurants like Outback Steakhouse where you can find reasonably good food without a wait.
To top it off, the price included a very nice breakfast and it was very easy to schedule a complimentary hotel shuttle to DIA to catch our flights.
TownePlace Suites Denver Downtown gave us all we could ask for in a airport hotel and more.
| 4 | null |
This Place Needs a Complete Renovation
Before I go into a litany about the things that are wrong about this place, first let me compliment the very nice young woman who manned the front desk at midnight on Thursday, August 9, 2012. She was charming and presented a very nice image of the Inn. My first impression was positive, but it ended right there in the lobby after receiving the card key to my room.
Walking down the hallway, the carpets are worn and dirty. Good thing they are very dark brown. The room was on the ground floor, upon getting into the room I thought I'd entered the Twilight Zone, zipped back to the 1980's in low level motel decor. Everything gold and dark brown, dated in a unique time warp kind of way that says "No money has been spent to maintain this place in the last 25 years", what were you expecting for your $97 bill?
There was a sliding glass door to a small bare concrete patio sitting next to the parking lot, the shrubberies were half dead, like a land that time and the gardener forgot about. There is no furniture of any kind on the little patio. Can't they afford those white plastic chairs you get for $5 each at Target? The air conditioner is one of those old little wall units. Turned the thing on, and was surprised it blew some cold air. The king sized bed looked like one of those beds you'd expect to see in an 80's San Fernando Valley porn flick, with an old thin bed spread and three worn out flat pillows. Sitting on the bed, the rock hard appearance was confirmed, as well as the squeaky bed springs and the lumpy 1" foam base under the thin sheets. It would not be a comfortable night. Alas, it was already after midnight and I had driven 386 miles to get there.
The bathroom was tiled, with a large walk-in handicapped type shower. There was adequate water pressure and hot water, but since it was 1 a.m. I don't know if it would be the same at 7 a.m. The bathroom door did not close well because the carpet under it was frayed and torn, and the bottom of the door itself deteriorating from being dragged across the carpeting. The whole room gives a vibe from it's colors and condition that it's desperate need of an update. Actually an entire room update, including the 1970's dark wood furniture with gold leaf accent trim. It's really awful. I can hardly wait to leave in the morning. After a near sleepless night due to the uncomfortable bed (even though I brought my own pillow from home) I didn't bother to try the "free breakfast" offerings, I didn't even go there to see what was offered.
It did have one of those little four cup coffee makers with the little glass pot, and the coffee in the envelope. It was just as bad as I remember it being in the 80's. Fortunately, there's a Starbucks close by on Devonshire that will serve you a lot better. The small black refrigerator was there, too, but it had been unplugged from the wall and was room temperature. I plugged it in and it worked. My orange juice was cold in the morning.
I can't recommend this place to anybody, unless it's after midnight and you are too tired to drive anywhere else. In the area, you'd be better off stopping at Magic Mountain Parkway in Valencia rather than proceeding into Mission Hills. There's plenty of clean rooms there.
| 1 | null |
Zero customer service
I hate I had to give this hotel a terrible rating, but it didn't give me the option of going any lower. When we walked in the door, we were never even greeted. Not only that it still took 10-15 minutes to get a room key. There were two people behind the desk and they were both busy supervising each other do NOTHING! The customer service sucked to say the most. It got worse from there. Our room was never cleaned and god forbid walk out of the room and expect your key to work again. It said free breakfast...What a joke. The lady tending the breakfast room stood there as she talked about the burnt waffle on the iron but did nothing about it. This place wrote the book on everything not to do in the hospitalitly industry. What a joke!!! Call it quits!!!
| 1 | null |
Very good
The Marriot was the first and last accomodation on our roundtrip through the Southwest of the USA. Both times: good, clean and large rooms. Friendly and very helpful personnel. Free Shuttle transfer to and from LAX. The pool was good, too.
One negative thing has to be mentioned: no free wifi in the rooms - only in the lobby. Therefor only four points. Free wifi should be standard - especially in a Marriott.
We got great rates about 100 $ per night (DER TOUR).
Bonus: After the first night we enjoyed a fantastic sunrise from our room.
| 4 | null |
Great room, great bed
I have stayed in a number of NYC hotels but in terms of welcome, efficiency and kit out, this hotel beats the others hands down. It's central location is buzzy but it's the heavenly bed, the friendly staff and the coffee system in the room that make it a cut above the rest. And my room on the 40th floor was a sight to behold for a weary business traveller. I was able to enjoy a freshly brewed cup of Starbucks looking out over Manhattan. I will definitely be back!
| 5 | null |
Great experience!!!
I stayed at the W Austin for 2 nights for a business meeting and loved the hotel - great room, awesome friendly helpful staff and terrific location. I checked out in a rush vey early in the morning and realized I left my wallet in the safe upon my arrival to the airport. I immediately called the hotel and was transferred to lost and found. A very kind gentleman, Isac, answered and said he would check the room and get back to me right away. Within 10 minutes, I received a call back from him saying he had my wallet, verified the contents and made arrangements to ship it back to me. Fortunately, I had my identification and could board the plane. Within moments I had the tracking information. Needless to say, I was so grateful for the honesty and assistance, in addition to all of the wonderful assets of the hotel! I will definitely return!
| 5 | null |
The smallest bed ever!
As most of the people, I also booked through hotwire. Big mistake.
The hotel is in a great location, but I think there are better places.
There´s no room to hang anything. My feet were hanging out of the bed.
There was no complimentary water, or cofee machine in the room. (which in all the hotels I´ve stayed in the past few years offered that). That´s something you expect in a four star hotel.
Also, there were weird noises. Driiling noise from who knows where early in the morning. Baby crying at 6 am.
The 10th floor which they say it´s the breaksfast room, is very small and it looks out of place.
The restaurant in still going through renovation.
Good things:
The staff were great. Very friendly and helpfull.
And the bathroom is big.
The room was very clean. and all the linens seemed new.
The location is perfect. You´re in the middle of everything.
I just think they should change the beds of the stardard room, or make it a single room.
they shouldn´t sell that for a couple.
| 3 | null |
What happened to my pillow?
Great location. Nice room and pool area. We were in a bit of a hurry to leave to avoid the NATO summit traffice and I forgot my pillow. I called the next morning and eventually recieved a message that it could not be found. I know it's my fault for leaving it but where did it go? No offer of any compensation just "we didn't find it". I expect more from a Hilton property. If not for this one incident i would score the property much higher.
| 2 | null |
Indifferent Staff, Dirty and Noisy Room, Terrible Gym
As an SPG Gold member, I've stayed at quite a few Westins. This is hands-down my least favorite. In fact, I can't even believe the Westin name is on it.
Upon check-in, I asked for a quiet room. My room was on the noisiest side of the hotel close to the street.
Upon check-in, I was told that Wifi was free. When I logged on, I was charged and the Wifi was unusable because of low signal quality.
My room was barely cleaned, with crap on the floor and a very strange smell. When I went to move the alarm clock, there was a giant pool of water under it.
Most Westins have nice workout facilities. This one was outrageously bad. It was dimly lit and dirty. The machines were clearly old and well-used and the free weights were literally rusted. Oh, and you had to pay to use it.
What did the front desk say when I asked about these things? "Humm...ok. We'll look into that."
Upon check out I was never asked about my stay. I even said, "I think there's a lot of improvement that could be made to the hotel." The woman said, "Huh" without even looking up.
| 2 | null |
The Management and Staff are Great!
This is a great place to stay.
My wife and I have stayed at this motel 3 to 4 times a year for the past 15 years. The service is always great, the rooms are very clear (no bed bugs - ever!) nicely appointed, quiet and very secure. The TV, wireless network, air conditioning, refrigerator and micro wave have always worked nicely without any problems.
I would recommend this motel very highly, there is never any problems staying here.
| 5 | null |
Dirty, smelled awful, not worth the money!
This hotel should be ashamed. We booked our room over a month in advance, we were put at the very back of the hotel, we asked for a non-smoking room (and supposedly that's what we were given) but yet the room right next door was a smoking room. The room smelled horrible.. and I don't mean of cigarettes... it smelled like dirty sheets and body odor. There was no refrigerator in the room or a microwave.. and for 90 per night.. you would think.. or maybe that's just me. When our friends arrived, the next day, they were given a really nice larger room with a fridge and a microwave (and it didn't smell like b.o. but it did smell of flea spray). When I asked about the lack of refrigerator in our room, I was told that those were reserved for diabetic guests and on request only (hmmm.. it had it's own closet and my friends aren't diabetic). Anyway, usually I am not that picky and I probably wouldn't have written such a scathing review or any review at all, but this time... I felt it truly deserved others to know what they are getting into. The food at the Indian restaurant next door was truly good.
| 1 | null |
Average Hotel
Was a good price for SF, however, was quite a distance from the wharf and downtown (near the zoo), even though there is a muni that leaves from outside the hotel. Rooms were more like a bed and breakfast than a hotel. They were clean, but outdated. The rooms were fairly noisy. Check in was easy and efficient, although, there was no early express check out, which made it slightly difficult. Would be good for a family with a car on a budget. For singles or couples, pay the extra and stay near the wharf.
| 3 | null |
Good value and GREAT location
This was our last stop on a 3 week holiday that took us to New York, San Francisco, Los Angeles, Bora Bora and Washington. We stayed there 3 nights.
The best aspect of this hotel is it's location, just next to the capitol meaning we could walk to see all the museums along the mall. We were there during the heat wave so it was a little difficult to walk around through.
The front desk staff were friendly and welcoming. I asked by email to have a quiet room and they gave me just that which was great. We didn't have much of a window, but we didn't mind as we wanted to be away from the road. The bed is very soft, the room dimensions is sufficient and the TV has all the channels you need. Bathroom was functional and clean. The only downside we experienced was the confirmation from other reviews that when you have a connecting door to another room, you hear everything your neighbor is doing. Luckily we had some pretty quiet neighbors, though they woke up earlier than us and they woke us up with their hair dryer. Apart from that and our jet lag from Bora Bora, we slept very well.
Breakfast is not included in the price but their pub has a nice breakfast for a reasonable price.
If I go back to washington I would stay there again to have easy access to all the attractions. However there is not much around the hotel itself (e.g. no shops). My wife mentioned that next time she would want to be closer to Georgetown to profit from the numerous boutiques. So for those of you who want to focus on shopping this is not the hotel for you, the Geortown area is more appropriate. However if you want to visit the Capitol and the mall (and all the museums), this hotel is perfectly located at a reasonable price.
I would recommend this hotel to a friend if they go sightseeing in Washington.
| 4 | null |
Excellenent moderate priced hotel in a convenient area
This hotel has been nicely updated and is very comfortable, one of the few moderately priced hotels on the convenient East side. We arrived after a cruise the day before the hurricane and had to stay. The staff is very fine. The place was very clean. Management insured good service through the hurricane by giving all staff rooms in the hotel as there was no transportation working due to the storm. Our waiter apologized for having only the buffet breakfast available during the storm not the full menu. I will definitely stay here again.
| 4 | null |
It got the job done.
My family rented two rooms that we requested to be joined together and the desk was able to accomodate the request. The front desk was very reponsive to another issue and we were happy with their response time. It is very close to the mall and I would recommend the Original Pancake House for breakfast.
| 4 | null |
Best customer service again
Once again checking into the Waldorf was a pleasure. Mary at the diamond desk assisted me and was as lovely as could be. I am in a great room that appears to have new carpet. Coming back to the Waldorf for me is like coming home. I'm very used to the facilities and seeing the same people at check in is refreshing. I understand that renovations are on the way but I must add that I miss my Starbucks complimentary "coffee " cards. I hope they will bring that back after they assess their position after the renovations. All and all I adore this place and it's staff
| 1 | null |
We will stay again!!
We stayed in Royalton for 7 nights in March. Our room (deluxe queen with soaking tub) was bigger than we expected. Clean bead with high quality sheets. Huge bathtub and good water pressure in shower. Towels came in many sizes, we really appreciate Malin & Goetz bath amenities.
The best location we could imagine. Friendly staff. Trendy and luxurious hotel. We loved the fireplace and the whole lobby.
We woke up one night because of the fire alarm, but we were treated with the bottle of red wine afterwards.
All in all this was a great experience. We will stay again in Royalton, for sure!!
Greetings from Captain Stubing.
| 5 | null |
Nice stay, Great facility
We chose this hotel based on its proximity to the airport...it's only about 5 minutes away.
Starting with the positives, this hotel appears to be very well-kept. The lobby is clean and stylishly decorated. The rooms (double bed) were a great size and very clean, as was the bathroom. One down side to the room is that there was no fridge or microwave. The beds were comfortable and we had a great night's rest there.
The hotel does sit in the middle of nowhere...literally. While it is very convenient to the airport, it is not that convenient to food, convenience stores, or gas. You have to drive at least 7 minutes to the nearest gas station and about 10 minutes to an area with an assortment of restaurants and shopping (Metropolis-area). This isn't a real negative, but we just thought reviewers would want to know.
Another positive is the free shuttle service to/from the airport (even in the middle of the night if you call them). A wonderful feature is the morning breakfast, which features real food...not just cold bagels and coffee. We enjoyed eggs (albeit the liquid kind), sausage, an assortment of cereals, bagels & muffins, as well as make-your-own waffles.
I would recommend this place to anyone looking for an easy comfortable stay close to IND...just make sure you have a way to get around outside of the hotel.
| 4 | null |
An excellently positioned hotel for all the sites
Trip Advisor was a big help in finding this hotel, and I am really pleased we stayed here.
A great hotel for its position in the City - you can see the Empire State building sat in the Rare restaurant at the front of the hotel, which made eating our burgers there a special treat.
There is a great diner for breakfast on the corner of 33rd (Murray Hill diner) that is efficient and not too pricey.
The room was suitable for our needs - not too small but not especially large either - certainly value for money...
Anddy(not misspelt) on reception was very friendly and gave out any information that we needed, including a list of local restaurants.(Hudson's provided good food but we had to wait AGES!!)
| 4 | null |
Standard Hilton
Spent 7 nights; 5 business travel + 2 personal. Rooms are clean and well maintained. Free wifi; parking is $19 or $25 for valet. Don't expect to be greeted by the valet or to even receive attentive service in that area; these guys were scarce on a regular basis, typically didn't have my car in front when scheduled in the morning (and they weren't busy), and asked me morning and night if I was checking out / just arriving. (I would think not having a suitcase with me would be a clue.) First night the room next door had a party at 2:30 AM, which was handled within 5 minutes of calling the front desk. Aside from the lousy valet service everything was great, but there is a building being constructed directly beside the hotel, so it's pretty noisy if you're in the room during the day. Pounding the beams into the ground at this point, so it will be months before the construction is completed.
| 4 | null |
Service Can't Be Beat
From the moment we pulled into the valet parking we were catered to like VIP's. The staff has been well trained in how to treat each and every guest as a valued customer. The hotel is beautiful. The bed was so comfortable. The observation deck off the pool area offers a spectacular view of the harbor. Our room was on bay side on the 25th floor. The view was amazing! Day and night. All of the bellhops were great. Parking was a little expensive, but convenient. The location is perfect- within walking distance of almost everything. Really great hotel. We'll definitely be going back.
| 5 | null |
Professional, Courteous and Accommodating
We have stayed twice at this hotel, both times for Irish dance competitions. Each staff member we encountered was courteous and friendly, able to help with our needs, even offering a better rate for an extra night's stay. The room (11th floor, executive) was quite large with two queen beds, requisite desk area, and seating. There is a small coffee feature, but no fridge/micro combo, so don't expect to keep food in the room. The bathroom was smallish, especially considering the large size of the room itself, but sufficiently furnished. I would have liked to see rooms on a non-executive floor for comparison, and will make a note of that the next time we visit. As far as the location of the hotel, it is right off I-85 on the north side of Charlotte, near Ikea, the UNC Charlotte campus, and plenty of shopping/convenience areas. Because it is a convention center, there is a great deal of coming and going; sometimes parking is at a premium, but we did not experience that at our event. Valet parking is available, but you can self-park in the surface parking for free. A full breakfast is available; I am unsure of the cost because we received free vouchers, but there is an omelet station and self-serve buffet. All in all, this is a very accommodating hotel with excellent staff and the sort of service you would expect from an urban Hilton hotel.
| 5 | null |
This property needs a lot of work...
I'm writing this review from the motel room. My wife and I are in Columbus for an overnight visit, and being somewhat frugal, we decided to stay here to save a few bucks. This will be the first and last visit to this property.
When we opened the door, we were overcome by the smell of air freshener. The smell was overpowering. We have been in the room now for 2 hours with the door wide open trying to get the smell out.
The bathroom leaves a lot to be desired. The hot water is lukewarm (at 8 pm), and there are rips in the linoleum, molding coming off the ceiling, and no towel rack. You have a hook to hang up towels. The bathroom drain is very slow, but you won't be in the shower long due to the lukewarm water in the shower...
It is also obvious that there is no cleaning behind the window curtain. There are cobwebs there. The AC works, but as you can see from the pictures, the vent is dirty and is hanging from the unit.
On the plus side, there are plenty of restaurants in the area (McDonald's, Wendy's, Subway, Arby's, local Chinese), but it is also obvious that the shopping center adjacent to the motel has seen better days (much like the motel).
OK - it was $40 for a night, but next time I'll spend a few more dollars and stay at another property.
| 2 | null |
Thank you!
Location: right in the middle of the magnificent mile. Doesn't get much better.
Hotel: very well kept, extremely friendly front desk. We remembered that we tweeted about the hotel for an upgrade, reminded them and they gave us no problems whatsoever. Upgrade!
Room: super cute, modern, smells like rosemary mint tea (fresh and good).
Service: they turn down your bed and straighten out the room in the evening, I mean jeez... I have been to many a hotel for business, and this little touch means the world to me.
Stay here. Don't stay anywhere else.
| 5 | null |
Travellers from Mandurah Western Australia
Hotel was in a great location and the staff were very helpful. Good value for money hotel.
| 4 | null |
Nicely done!
Hotel staff was super about my last-minute reservation, and they provided me the internet rate when my app wouldn't work to make the reservation from the airport. Late night shuttle driver was prompt and professional. Front desk staff very accommodating. Room is clean and adequately appointed for a hotel at this price point.
| 5 | null |
Before our cruise from LA to Vancouver
My son and I spent 4 nights from May 8th. to 12th.. we were very pleased with this hotel near Universal studios. the room was very clean and the staff were great, very helpful and water ever day, which was great because it was so hot. Breakfast was very good. Really like Holiday inn express.
| 4 | null |
Nice hotel - good staff
I'm staying at the Hyatt Regency Houston on Louisiana Street for a conference. It's really nice. I requested a feather-free hotel room and was surprised to also find an air purifier in the room. I have enjoyed my stay here. The bed is incredibly comfortable and I slept really well. The staff is attentive and the food for the conference was pretty good too. I am a vegetarian and there was plenty for me to eat. If you have a car, you'll find plenty of shopping nearby (within a few miles). If you take the basic roads and don't hop on the interstates/freeways, it's pretty easy to get around. Also, the coffee shop has really good hours - open late! I would definitely stay here again.
| 4 | null |
Nice LAX airport hotel but near landing flight path
We were pleased with service at the Crowne Plaza. We arrived quite late but our check-in was quick and efficient. The hotel has just about finished room renovations. At check-in, guests are shown a letter with warning about early-morning construction that may cause noise but the front-desk person said almost all work had already been completed. I don't know how much work might still be going on but I'd recommend asking about your room and whether there is construction next to it.
Our room on the west side of the 14th floor was newly redone, very nicely throughout - beautiful bathroom floors, new linens, carpeting, Panasonic LCD TV, mini-fridge. (The mini-fridge actually had the consumer info and owner's manual still inside so I believe we were the first guests in that room. My wife commented on how beautiful the new "linen tile" looked on the bathroom floor.
The big issue with this hotel, and really all hotels in the several blocks surrounding LAX, is the proximity to the airport and landing flight paths coming from the east towards the ocean. Jets are decending from several hundred feet towards LAX so rooms in a tall hotel such as this one can be at the same level as fully-loaded 747s landing with flaps down and power!
We had the AC fan on and were tired so with the comfy bed/pillows, we were able to sleep well, but the noise from the airplanes is quite loud on the northwestern side of the hotel. I didn't check whether the hotel has dual-pane windows but the jets often sounded very noisy. But remember, THIS IS AN AIRPORT hotel and you literally can watch take-offs and landings if you like! If airplane noise is at all a concern, you should NOT stay at any hotel within 5 blocks of LAX!
However,if you want to try for a room that is a bit quieter, you should a) get a room facing south or southeast (likely an EVEN NUMBER ROOM at this Crowne Plaza) on the sides away from LAX, b) stay on a lower floor, and/or c) stay at a shorter hotel, like Embassy Suites LAX near by which I think only has 8 or so floors. Nearer to the ground, the noise from LAX dissipates much faster and higher buildings block sound.
I rated this hotel Very Good because of the service, comfort and new room. If you are a light sleeper however, this is NOT the hotel for you, at least on the west facing, higher floors.
BTW, covered parking is paid at adjacent airport shuttle lot with in/out privileges. This means you can stay overnight at the hotel for an early LAX flight, leave your car at that parking lot and shuttle to your terminal to fly out. Parking cost is $11/day with AAA card; $12.95/day normal - which is not terrible considering this is for LAX parking.
| 4 | null |
Best Hotel In NYC
The Grand Hyatt is located in a great location.If you take the train into Penn Station you can take the Subway and get to the hotel in no time without ever having to go outside! Now that's convenient! The recent renovation gave this hotel a trendy feel but the staff still makes the guests feel welcome! My last stay I had a 10:30 appointment and went to the hotel early to leave my luggage and instead of having to leave my bags the bell hop helped me get an early check-in! Plus the staff is always handing out free bottled water or free coffee coupons at the gift shop! I have nothing negative to say about the Hyatt Grand Central because it's always clean and comfortable! The only possible thing their is to complain about is if you do check luggage they charge you 3bucks a bag!
| 5 | null |
Can't/Don't Park Here!!!
I have spent approximately 6 years of my life (incredible I know) in hotel rooms and this is the first hotel review I've ever done. I owe it to all travelers out there to do it. I stayed at this hotel and had the following issues: 1.) HVAC did not work well; 2.) No ice bucket in room; 3.) Refrigerator did not work at all; 4.) No tissues in room; 5.) Sliding glass door was malfunctioning and was, it turned out, unlocked when I arrived (anyone could have walked in; I finally got it locked once I knew) and, the big one, 6.) The hotel must be renting out parking spaces to anyone who comes by for $2.99 a night. This is based on a sign by the road that mentioned 299 a day parking. That is cheaper than, to my knowledge, any of the other off-site parking facilities near Houston Intercontinental airport. Needless to say, the parking lot is constantly full. There are 100 rooms in the hotel, 125 marked parking spaces and were 148 cars parked in the parking lot last night. This is due to the fact that they let people park their cars along the curb on one side (which makes it almost impossible to back out of legitimate spaces, as I found out one morning). Additionally, I counted 8 cars parked in the fire lane all night. I would never break the law that way myself, but i suppose hotel patrons felt forced into it because of the lack of parking. I could almost not get to the covered overhang to get my luggage moved to my vehicle because of the cars parked in the fire lane. Since I saw the parking lot always in this state during my entire stay at the hotel, it is obviously allowed to go on all the time. If a fire truck had to get in to fight a fire, they would not be able to do so, so it is a real safety issue. DO NOT STAY AT THIS HOTEL!!! You would be better off in your car overnight. The personnel there were helpful in most cases when I identified deficiencies, but I had so many to identify it was ridiculous. I called the manager on his cell phone and he has yet to return my call, so I know where the problem lies. I called Ramada's Guest Customer Care line and they were quite interested in the issues, especially the illegal parking that is obviously going on all the time there.
| 1 | null |
First time in New York
I had booked our vacation through a travel agent, never have been to New York I was a little worried about the kind of hotel we were going to end up with. I had read reviews on Affinia and most of them came back with unhappy reviews on the room size. When we got to the hotel to check into the hotel early a very sweet woman behind the desk checked us in. When I had asked her the bed size we were going to have she stated that we had a very small room, without even asking she offered us an upgrade for free! Being a first timer in New York and hearing how rude people can be, having this offered to us right away was a shock! We were so happy with our service we had recieved and the room size that we would for sure come back to this hotel! Very happy with the staff and the room! Thank you Affinia Manhattan for giving New York and your hotel a good name!
| 5 | null |
Great location!
Being from the east coast, I was a little apprehensive as to exactly where this hotel was in relationship to Fisherman's Wharf. No worries Great location for Fisherman's Wharf, the cable car and Ghiradelli Square. We were greeted by the Valet who took our car away and made us feel welcome. Not so much when we stepped into the hotel. Two guys behind the desk were too busy talking with each other to help us. Then a smiling young lady came out and made things better! Nice place, would probably stay here again, although all the other hotels that tripadvisor reviews are right next to each other so take your pick!
| 4 | null |
Granted a 2pm late checkout but incessant vigorous knocks from housekeeping at 12:30pm!
Overall fair stay but I was really upset when hearing incessant and vigorous knocks on the door from the housekeeping while I was taking a shower in bathroom at 12:30 pm on my checkout day. This was despite the fact that I had been granted a 2 pm late checkout. If you have permitted your guest to check out late, leave the guest alone until the late checkout time!
| 2 | null |
Nice facade, many many flaws
The hotel is beautiful at first look but after staying a few days, I've noticed many shortcomings. I was given one of the end suites with both rooms having windows facing outside, except the views are terrible. The biggest problem was the infestation of ants in the bathroom. They were the small ants that you wouldn't notice at first, but there was quite a lot. The parking garage is an annoying walk around the back of the building. You also have to park on level 3 and above, and it is very dark and sketchy. Eventually, as a female, I paid for the valet parking. Because the parking garage is around the back of the street, the valet always took a long time to get the car to the lobby. The reception is always short staffed. It always takes a while before someone answers, both in person and on the phone. Their service was also not great. The receptionists were never happy, they looked annoyed and seemed to hate their job. The sheets also had weird stains on them. The climate control isn't great. The wifi is passable.
There are good things too. The rooms are huge; they're two room suites. The fitness center is very nice. It has 5 cardio machines and lots of weights. The breakfast was nice; there's a chef that makes omelets for everyone and it comes with potatoes and meat. There's a lot of yogurt, fruit, bread, oatmeal and drinks. The location is good, an ok walk to downtown across the bridge.
| 2 | null |
Good location
You look at this hotel from ythe outside and think: " Maybe finally a hotel with some schwung, some character, that little extra?" But no. Run of the mill American standard business hotel, it always makes you think it's the exact same guy who sells the paint, carpets, beds and furniture to ALL this different hotels in the States. It's....boring. You sleep well, it's clean, it's well kept, it's dull. Again, impossible to find a proper beer in the fridge, well anything actually, they only stock it if you ask, and the bar closed too early. For my taste. Breakfast without anything to remember, staff nothing more than businesslike "polite". You have a great location and a wonderful building. Hey, it could be something special. It's not.
| 3 | null |
Rather avoid this hotel!!
Our booking into the hotel was a pure pleasure with CANDACE doing her utmost to accommodate our early arrival. When we entered the room we were disappointed with the size but thought it was the norm in New York. I went down to the lobby to get my Wi-Fi code as per usual after travelling extensively in the US. Unfortunately I met the most unhelpful person by the name of LYNN who told us in their hotel you pay for Wi-Fi, full stop. When I asked him for a coffee maker that was not in our room, he said we had to walk outside in the morning if we wanted coffee. The first impressions of the lobby and entrance was quite pleasant, but the attitude of Lynn was unacceptable. When I told him the day before our departure to organize me transport to the airport he said it is my job to do so as they do not take me to the airport. I had a specific booking with transport to the airport that was paid beforehand. Instead of him enquiring about it he said it is my responsibility to phone and find out why his hotel don’t want to transport us. Eventually he sent me to the concierge who said I had to Pay $60 and be ready 5.5 hours before our flight left. The next morning, two and a half hours before our flight we took a taxi and it cost us $45. The hotel again tried to rip us off. The ice machine was next to our room and the whole night you could hear pieces of ice falling inside the machine. I was very grateful to leave this hotel behind. You will never see me again. Back at home my travel agency showed me where they paid the hotel for transport.
| 3 | null |
alhambra starlight inn
Worst and distasteful place ever..so much noise,towels dirty,toilet paper half used,walk inn rate with coupon states $39.50 walk in rate,clerk charged us $50.00 even claimed coupon was not valid...never again at any starlight inn being that we are frequent travelers..
| 1 | null |
Not what I thought
I saw this billed as a luxury property but it does not fit that bill. The location is fine and the rooms are OK but not luxury and quite frankly the overall facillity is quite average. I was there with my wife who happens to be the travel account manager of a Fortune 500 company located in Downtown Houston for a football game and to visit friends. I would say it was OK for what it is with average service and slightly above average accomodations, but when my garage access card went missing from my car and the only people to be in my car were the valet staff, I was very upset. Why take that? It has nothing in it that can be used, (I don't think), and causes me a huge hassle and a $50 replacement charge. Thanks a lot. I probably tipped those guys $25 over a day and a half stay.
| 2 | null |
Great stay at The Jane
I thought The Jane was a great place to stay in New York. The rooms were very tastefully decorated and the staff were endlessly helpful. We stayed in a "Captain's Room" and it was very comfortable. The location for access to the Meatpacking District, and to walk to attractions in SoHo, Greenwich in this 'villagey' part of New York was wonderful. The free bikes were also great and you are a couple of seconds away from the Hudson River bikeway. I would definitely come back.
| 4 | null |
Bad Hotel DO NOT STAY
This hotel is bad. I wanted to stay in the city at a fairly nice hotel at a decent price for just one night. We were going to a concert in Brookly and thought this would be a nice place to stay for just a short trip. The reviews looked decent and the price was sorta ok $270 for one night. Well thats what we thought at first but we were sadly mistaken.
We walked in the outside and inside was fairly nice. The first room was horrible. The closet door came off the hinges the ac vent had been riped off. We called down and they quickly gave us a different room. The room was better on the 10th floor with a better view.
The room wasn't too shabby clean but looked old. It was contemporary but old. Not worth what the reviews where saying about it.
The wall are paper thin and you can easily hear you neighbors.
The reviews of this hotel are really deceiving also the pictures are to.
This is worst then a motel 6 . I should have stayed in a cheeper hotel but only decided to pay a bit more thinking it would give me a nicer hotel. They are hotels that are $150 in the area I should have stayed in that were much nicer
| 1 | null |
Beautiful Bay Views from Balcony
WOW - I really enjoyed staying here because of the great views of the river from my balcony. I stayed here for business and the hotel staff was great and had an overall good experience. The hotel was nice, centrally located and very close to the river district, and the hotel's restaurant (Ruth's Chris Steak House) was fabulous. I'd definitely recommend this hotel and I'll stay again when I get back to JAX!
| 4 | null |
microscopic and noisy room for 330 dollars!!
I cannot understand those who like this hotel. It is completely anonymous, you pay 330 dollars for a room that is microscopic, the bathroom is terrible (even it was hard to get hot water!), there is some kind of ventilation that is very noisy and you cannot stop it, the window was overlooking some very dirty space in the fifth floor and the gym, so we had to keep our window always closed and dark to avoid others looking at us!! No breakfast and internet included.. Is this a service? Is it this worthy 330 dollars per night? You better go to a nice bed and breakfast for half of the price..
| 1 | null |
Affordable and good location
Family came down from the Bay Area and stayed here --- Nice and spacious room, clean, I stayed one night on the sofa bed. Its near the Zoo and the Balboa park so its ideal for us as there is a lot of us so we need to get to places quickly before the kids go mental.
| 5 | null |
Upper end of garden inn properties
This is a great Hilton garden inn. Very clean comfortable beds and a nice bar\resturant. I was pleasantly surprised arriving here as garden inn's are usually very similar. This is one of the higher end ones that I have stayed at. Also the gm s very updated and seems to have gone through a recent renovation. The staff here is great and I would stay again if in the downtown area.
| 4 | null |
Problematic Rooms, Good Location
My trip to this hotel was solely for business. I stayed 4 nights. Time to check-in was at least 25 minutes of waiting in line. The A/C did not work in the room I was given - the hotel fixed this by adjusting a switch above the ceiling tile (most likely to save them money and keep guests from using it until they complain). Every day I'd come back from the office, my room keys would not work. The hotel suggested I demagnetized them by keeping them too close to my credit cards or cell phone (really?!). Next day was the same - this time they suggested I was swiping the cards too quickly. Third day was the same - this time I made sure to tell them I kept the cards away from all cell phones and credit cards - they suggested maybe it was the way they were programmed this time. On a lighter note, the remote control for the tv in the living area did not work and both tv's in the room also had problems with channel clarity.
The staff clearly lacks a knowledge to solve recurring issues and did not bother to compensate me for any issues within the room upon my departure. On a plus note, the hotel is located conveniently to the Scripps business center.
| 1 | null |
Good value for hotel near LAX
I think this could’ve been one of the nearest hotels to LAX, it took us less than 5 minutes by free shuttle from the United terminal (terminal 7). Great location for a layover. Albeit an old hotel, the room was recently renovated, clean and cozy. There’s a Starbucks on the ground floor. One downside was that they didn’t give out free bottled water.
| 4 | null |
Excellent Customer Service great breakfast
The staff as this travelodge were extremely helpful and kind. Especially, Sandy, she was professional, knew the area and was customer service oriented. Shirley, the manager was friendly and attentive. The breakfast is very good. Waffles, juice, cereal, toast, eggs , and sausage. Our room was in a good location and newly renovated. The outside hallways need renovation but is in the works. The location of the hotel is across the street from the University outside mall, and close to other activities. We had a very good experience
| 3 | null |
hollywood inn expr. an average basic hotel johnb.
hi!!!1. i stayed at the hollywood inn exprtess north a week late in july and think its an average just basic hotel no extra frills or specials itin a great, good location close to all you want in hollywood area especially concerts at griffith park hollywood bowl or others, hotel is in thetthai town and its ok a safe descent great area i feel safe there but the hollywood blvd is busy a lot of cars till late nights. disturbing bu. the hotel is very basic and a bit run down, cleaning not so good smell of urine and not clean carpets etc but they cleanmed every day...... breakfast not soo great, just coffee juioce and all these fried glazed donuts could be a bitt better i think but a ok descent , hotel frbrommaman .johnnyb.
| 3 | null |
Ok stay, but not flexible to cancel when requested
I had the need to cancel my reservation more than 24 prior and request was denied, I had to re-schedule but only allowed me to it two times. I need a chain with more flexibility, others already allow.
| 3 | null |
Do not stay here
I had a reservation from Dec. 5 to Dec. 12, 2012 in a Penn 500 Room. I arrived almost at midnight to the hotel. Once I got my room I went upstairs. I opened the door and my room seemed to be occupied. The did check-out but never cleaned the room. So I went downstairs, they apologized, said they had no equivalent room but would take care of it the next day. I was given an alternate room.
I gave the hotel a chance, went to the new room. Once I opened the door a pungent smell came out of the room. It smelled like a swamp. Really. The heater made a terrible noise and water was dripping to the carpet, hence the horrible smell. Went down again and was given a third room that was really unacceptable, loud and dirty.
I walked out of the hotel. I cannot complain of the service since the Front Desk personnel and the manager tried to do their best with what the horrible facilities allowed. The y really tried but if the hotel facilities are junk, ther is so much they can do. I DO NOT recommend this hotel. My rate was $350/night. They did not charge me but I am still waiting for them to release the hold in my bank account of almost $3,000 for the 7 nghts.
I will not stayhere even if they gave me a rate of $80/night. Find something else and avoid the trouble. Not worth it.
| 1 | null |
More reasonable stay this time
Recently stayed at this hotel for six nights. This is my second stay at this property, and rooms were priced much more reasonably for this area on this last visit. The staff are very friendly and insist on helping guests with every type of problem. Morning in the Cafe is still a little cumbersome, but the Starbucks and freshly prepared breakfasts are tasty. Room are comfortable and quiet, well maintained, but just a little warmer than the thermostat indicates, so turn it down at night!
| 4 | null |
Exceptional value and great location
Stayed at this hotel after a cruise. The hotel is situated 2 short blocks from Avis car rental drop off, and is a 5 minute shuttle to the LAX Terminal. When we arrived, we enjoyed a managers reception with complimentary cocktails and snacks, the rooms are 2 room suites, each room containing 40 flat screen TV's. In the morning there is a complimentary breakfast, omlettes made to order, the staff was friendly and very efficient and the shuttle runs to the airport every few minutes. Our airline made a sudden change to our itinerary at another terminal location and the shuttle driver waited for almost 10 minutes while we got things sorted out. Room service was very good and inexpensive. I would highly recommend this property. Our stay for all the above was less that $125.00 CDN. (plus well deserved tips..of course)
| 5 | null |
Paying for "Pretty"
My daughter and I stayed here one night while waiting to go on a cruise out of Jacksonville. We paid over $100 for just the one night expecting a nice, comfortable room. This hotel is beautiful!! But....WAY OVER-PRICED!! The room has no amenties such as a microwave, fridge, etc... It does have the Kurig (sp) 1 cup coffee maker...no sugar or cream. The beds are just ok...not super comfortable but ok for one night. The Tiki Bar, which is inside the lobby is very expensive. Drinks were running about $5.50 for beer and roughly $7.00 and up for mixed drinks. The indoor pool is between the Tiki Bar and the check-in desk. Obviously, it was not used. The outdoor pool was ok but very small. There is security here meaning you have to use your room card to get in and out of the pool area etc....but was nice to feel secure. Although I think the security is more for protecting THEIR property!!!! The restaurant in the hotel is outragiously over priced!!!! I believe a cheeseburger was $10 and the steak dinner was $32!!!! Needless to say, we ate somewhere else. There is a HUGE outdoor mall very close with so many choices to eat and shop at. For those of you cruising, use the Jetway EZ Parking for $4.99 a day. The people are very friendly and helpful. They will even detail your car for a low price if you want and were waiting for us when we got off the cruise ship. Its almost across the street from Crowne Plaza but there are many hotels that are much cheaper to choose from. So, don't be fooled by the reviews of the Crowne Plaza unless you want to "Pay For Pretty!!"
| 3 | null |
Stay Away !!
Check in didn't care was very Unhelpful, room was dirty and carpet threadbare , we paid for a Junior suite not recommended, the kids room was in a dark corner small and cramped, tried to discuss, all we got was "the hotel is full come back tomorrow" poor poor poor.
we had a very dirty bathroom previous occupants hair all over, also broken glass on the the bathroom and bedroom floor NOBODY would listen to us, lamps in the room didnt work, just gave up it wasn't going to spoli our trip but NEVER again.
Staff on the front desk were rude, and dint care, I had to tell them 3 times that I was checking out of 2 rooms, just didn't care or listen, you have some work to do here Radisson.
| 1 | null |
A home in NY
Great location in the centre of it all, friendly staff, although I never felt very "warm". The room was nicely done, and was a real home for the few days we spent in NY this time. The room was a bit small, but fine.
| 4 | null |
Great Location.......but a couple of things........
Room fine, beds comfortable, Bose radio great, but bathroom not so great.. Shower okay, but tub didn't drain, so had to stand in 3" of soapy water while showering. Also metal sink very small and counter space also limited in the bathroom. There was only one face cloth (but 2 hand towels & 2 bath towels) and then housekeeping staff didn't bring any face cloths at all to replace the 1 that was used the first night. Couple of lights burnt out that should be replaced over the bed. Other than that, room relatively comfortable. Definitely a great location and close to everything, as mentioned. Price was very good. Might stay again, but will likely check other hotels in the area before I book anything there.
| 3 | null |
Decent place to stay
My stay didn't start off too well. Driving into the parking lot I noticed that the hotel was next to the freeway and specifically asked the front desk clerk to place me in a room across from the section closest to it. Instead the clerk put me in a room a couple of doors down from the end nearest to it. I ended up trying to deal with it as it was already late at night and didn't feel like making a big deal of it. Even with the air conditioner running throughout the night the freeway noise comes into the room loud and clear. Also, the room I stayed in had a bed that was horrible. The springs pushed into my back and I got a horrible night of sleep. Luckily, I got moved the next day and the bed and room was much better. The room was quieter as it was in the section farthest from the freeway and the bed easier to sleep in. I had read reviews of other hotels in SD having bed bugs so I made sure to check both rooms for them. I found none. I would consider my room to be very clean. The rest of my week stay was uneventful and the front desk staff was very courteous and helpful. Rancho Bernardo is definitely a good drive away from any of the major attractions in San Diego. I'd definitely recommend renting a car if you plan on going to any touristy spots.
| 4 | null |
Room was not very clean
I found the room we were in (room 251) to be in disgusting condition. The Window and sliding door sheer's are stained with some type of reddish brown liquid. The top of the TV cabinet had a thick dust layer - I cleaned it myself and it felt dirty...the left of the TV cabinet in the main bed room had multiple cobwebs between the wall and the cabinet. Also, the "secure" door at the 2nd level of the stair case closest to our room was not locked and people could just push it open...there were no less the 3 restaurant delivery people that (past 8pm) were pushing there door hangers thru the door right below the door knob. There were VERY LOUD and unsupervised kids in the pool area and running up and down the hallway past 10:00pm. I have stayed here before and had NO problems - that is why we choose to return - this time around however we were not happy - it just felt like a different hotel.
| 2 | null |
Not excellent for the price
We stayed for 5 nights in a King room. Room size is ok considering its NYC, the bathroom is big, maybe shedding a bit for the room size might be a better design.
Housekeeping is excellent, turn down service is excellent. Front desk agent was friendly at check out. Each call for extras was completed in a timely and friendly manner.
Only complaints:
-when your neighbor's door shut, it always slams and rock your room. When your neighbor talks outside their door, u can almost hear everything! Window insulation is much better blocking out the street noise, which can be bad because the property is right by the NYPD station.
-we encountered a BIG African American staff checking keys during after hrs entry. While this is much appreciated for our safety, the guy was a bit awkward in his interactions. It did made us uncomfortable on two occasions. The weekend person was much friendlier....
-we encountered a huge problem when we returned to catch our limo for our return flight at JFK. Long story short, we learned afterwards that our limo company had told the front desk or doorman that they had arrived and waiting for us. We were never assisted by any staff (and we were two out of the only 4-5 people in the lobby). After 15 mins waiting in the lobby and nobody assisting us, we got into the wrong limo! Did not find out until almost arriving at JFK. Needless to say, a mess to sort out!
Overall a good property, close walking distance to TS (10-15 mins), but for $509 a night, we could have stayed at the St Regis....
| 4 | null |
Reservation not guaranteed
We booked a room here and were told a the day prior to our reservation that they had "overbooked." While I never stayed here their staff was less then helpful. They claimed they could not book us anywhere close to the center city hotel and our only options were in south or north philadelphia. We were not compenstated for the cab fairs we would not have had to pay, had we been able to stay in our origional location. In fact we recieved no compensation to make up for their terrible organizational skills. My suggestion is only book here if your a risk taker who enjoy the idea that they may kick you out the day before your reservation.
| 1 | null |
Country Inn saved the day!!!
My husband and I live only 1.5 hours away from Charlotte Airport but our trip was going to put us away for a week and we didnt want to trouble any friends or family with getting us to the airport and back... nor did we want to pay the high cost of storing our car at the airport. In addition, our flight was international and we had to be at the airport by 4:00am. Therefore, we stayed at Country Inn the night before our flight.
The hotel gave us a wake-up call, provided a light breakfast, shuttled us to the airport, stored our car for the week we were gone... and shuttled us back to the hotel when we returned. All this was included in the price of the one night stay!
The hotel is a bit old and it shows but our room was clean and the bed was reasonably comfortable. We had no issues what-so-ever.
As I said, we had to get up really early for our flight so in my groggyness and excitment of the upcoming trip... I left my cell phone in the hotel room. Unfortunately, we didnt notice this until after we had gone through customs. Also, the cell phone was to be our only method of contact to our family while we were abroad! Of course I freak out!! Using a pay phone, we called the hotel. The clerk was so extremely helpful. She put me on hold and went to our room personally, found my phone. There was a group of pilots just getting ready to leave the hotel for the airport so the clerk gave my phone to a pilot and he brought it to me!!!! Is that incredible or what?? Not many hotels would go out of their way like they did for us. They definitely saved the day.
So, if ever I find myself in a need of a quick stayover in Charlotte, this will be where I stay for sure. It's not luxury by any means but it's clean and you can't beat the service!
| 4 | null |
A great find - ticks all the boxes
Everything I want in a business hotel. Large room (by NYC standards). Nicely decorated, great bathroom, quiet, competitively priced, good free internet, close to subway (Line 1 at 79th Street) This will be my NYC base when I am in town from now on.
| 5 | null |
outrageous room rate prices
just recently stay in this hotel not bad its close to nationals ball park just a couple blocks of walk near to navy yard metro rail not whole lot to see around besides the ball park the only thing that disappoint us i use there phone to local calls to order a food around that hotel then they charge us a local call on our bill with no warning after we check out they never told us,we just find out through my credit card bill ,i will think twice to stay here again:(
| 3 | null |
Great Hotel
We spent three days in Seattle taking in the King Tut Exhibit and shopping. The booking and checkout went well and the room was very clean and well appointed with a very comfortable king size bed, desk, seating area and nice bathroom. Our room was a corner King suite facing Pine St. which gave us city views and was nice and bright. Staff were very helpfull and friendly and could not do enough for you. The Dragonfish restaurant located in the hotel was very handy for breakfast and the one dinner we had was great. If and when we are back in Seattle this will be our first choice of hotels to stay at.
| 5 | null |
Very Good Hotel
We stayed at this hotel for 5 nights over Thanks Giving holiday. This is a very nice hotel. Our room (827) was very quiet and we had none of the issues we'd read about rooftop club noise-none. We always pack light, so the closet space worked for us. We read a lot of tough reviews about the sink & the toilet. The sink is chic and is also fine if you use the whole thing, the design makes you feel that you should use only the deep part! The toilet flush is perfectly fine, so I don't understand the bad reviews. Large button-large flush, small button...Yes, the light switches are not the North American norm, but really are self-explanatory.
Jennifer checked us in & she was very pleasant. On Thursday we asked to watch the Jets/Patriots game (Pats really laid a beating on NYJ) on the TV in the lobby with volume. The staff really tried but they couldn't do it:( They did suggest a good sports bar.
Even though we like this hotel, we won't stay at this hotel again because;
We left the Meatpacking district everyday rather than staying in the neighborhood. Besides Chelsea Market & the fantastic High Line, we found ourselves spending more time in SoHo & the village. One thing about the neighborhood-there are a lot of mom & pop diners and chic restaurants including Salinas on 9th-which is a modern(not a mom & pop), chic, high-quality tapas place-we highly recommend it.
We loved the look of the hotel lobby,but it felt like dinner lighting at all times, even at 8 AM! (we are morning people). Having said this, all the staff we dealt with really worked to take care of us-we just left the neighborhood by 10+ blocks all the time.
The bed is AWESOME.
This is a great hotel for the young and cool crowd. It's a great place to see and be seen:)
| 4 | null |
Better Options
I only stayed here one night but it was enough, the hotel was in a bad area of town. I arrived to the hotel very late due to heavy traffic, I had called the hotel to inform them that I was going to arriving late. When I got to the lobby the desk employee was dressed in what looked like her pajamas and she was not very professional at all. She was helping out another customer and just had me sign a paper and gave me my key, she didn't give me any information regarding breakfast or the hotel.
When I got to the room I was surprised by the size and the small kitchen area, it had a small living room as well. When I went into the bathroom there was black speckles covering the toilet lid and the back of the toilet. I didn't really care about it but when I lifted the toilet it there were chunks of black "stuff" on the seat. I was instantly disgusted and so I started looking around to see where it could have come from. The towels on the rack above the toilet also had this black "stuff" on it as well. There was someone else's hair on the bathroom counter and the bathroom was very dirty. The carpet looked dirty and old and the furniture was outdated. The bed was EXTREMELY uncomfortable and the lamps on either side of the bed were very dusty.
When I checked out the staff that was working in the morning was very professional and when they asked me if my room was ok I told them about the black "stuff" and that I was not pleased with my room at all. They told me someone had been in to clean the vents in the bathroom and they must not have cleaned up after themselves. They didn't apologize and I was not offered any discount or anything. I will not stay at this hotel again and do not recommend this hotel to anyone. I paid $93.00 for the night and I probably could have found a better hotel for that price, the only reason I stayed here is for the reward points.
| 1 | null |
Lousy Internet service, meets expectations elsewhere
The Marriott Marquis is exactly what you would expect from a decent hotel downtown in a large city. It has the comforts and amenities that we have come to expect of a large hotel; decently sized rooms, several lounge areas and restaurants, nice decor, and staff to get everything running smoothly and keep the spaces clean and tidy.
All of these conveniences mean that life at a hotel during personal or business travel is devoid of many of the daily errands that are present when staying at home. Free of those daily chores a visitor is able to maximize their investment of time on the essence of their trip.
Unfortunately there is one rather significant blemish on the hotel experience that the Marriott Marquis has not addressed and that is Internet service. We are in the second decade of the 21st century and It is time for hotel's like the Marriott Marquis to offer an online experience that is as impressive and useful as the restaurants, elevator banks, public gathering areas, and house cleaning. That means the service should be high-speed, ubiquitous throughout the hotel, and secure. Instead what is all too common is an Internet experience that pales in comparison to the residential service at home, or the connection at your place of business. This means going online to conduct business, communicate, or surf the web for pleasure is a slow and frustrating affair at the Marriott Marquis.
It is time that hotels like the Marriott Marquis put the same energy and passion into the online infrastructure for their guests as they do the other services and amenities in the hotel. Today's status quo is simply not acceptable anymore.
| 3 | null |
cleanliness
there was black mold on the caulking around the tub, securtiy handle broken off of door. the staff was polite and there was a shuttle to the airport, i would recommend the hotel fix these problems
| 2 | null |
Terrific location but familiarize yourself about the parking.
Stayed one night here with my 80 year old parents. Nice room with 2 queen beds. Paid $40 more for a harbor view room and it was well worth it. This view of the Inner Harbor is one of the best in the area. Good shower, nice bed.Clean. Had the $18 Sunday breakfast buffet which was good with good service. Nice omlettes made to order - they even had egg whites and crab to add to it. .....Upon arrival to check in, there was a manager(?) giving out minty lemonaide (and then spiked it if we wanted it :):).......A nice touch as we walked in tired, weary & hot. We checked in on a Saturday and the hotel was sold out & busy. So that little drink took the edge off of waiting to check in. There should be a rope to keep order at the front desk because when many showed up to check in, everyone kept asking "Are you in line?"....This hotel is right in the middle of all the action, which I wanted so my parents could get around easy if they wanted to go out. There are also taxis lined up right outside on 2 sides of the hotel if you need one. Not happy with a few things: First was parking. The hotel is attached to the Gallery Mall and underneath the 2 attached buildings is the underground parking which will cost hotel guests $28 added to your room charges. There are NO signs that would indicate where you should park for this hotel unless you have been a previous visitor or someone told you beforehand. So, by mistake I parked in the next building (thinking I had the right building) for a $15 fee then I transferred the car to the Gallery Mall Parking Garage and paid $28 on top of the $15. I complained to the front desk and 2 people told me the same thing and that was the hotel doesn't own the parking garage so they can't put a sign up....That's about the dumbest thing I ever heard. I can't believe that a Marriott can't put even a sidewalk sign up for their hotel for the amount of money I spent on a room. You can go in and out without an additional fee. So, if you stay at this hotel, either valet park for $40 or be sure to pick "Gallery Mall" parking & the fee will be $28.00 for hotel guests. Take the ticket to check-in and they will give you another ticket that allows you to go in and out.......The other thing that drove me nuts were the pillows. They were square shaped and high like fat ravolis, not rectangular like normal pillows. I didn't notice this and went to bed very late. I couldn't sleep at all with these stupid pillows as I was propped up on my back or if I was on my side, my neck bent. At that time in the night, I wasn't about to call the front desk and order new pillows, sit and wait up for them, etc.They were awful. The bed was very comfortable but I couldn't get comfortable with the pillows............Because this room faced the harbor, I did notice it was a bit noisy from sirens, etc. even being on the 9th floor, even very late 1-2 am.....Also, elevators are very slow. There were even lines waiting for people to get upstairs, not all the time, but enough for me to have to mention it here...There is also a fee for in-room wireless internet, which I'm tired of paying, so I didn't get it. There is free wireless in the lobby...... Didn't use the pool & hot tub, but it looked ok.....Again, the nicest things about this hotel is the view, and you are literally steps away from the water, restaurants, water taxi, etc.......We also ate at the Rusty Scupper restaurant on the other side of the harbor. Wonderful water views for almost all of the tables. Terrific food & service. Expensive but we all enjoyed our meals. We took a taxi there and found out that the Rusty Scupper has a nice van that will pick up and take you back to your hotel, so we utilized this for the ride home.
| 4 | null |
Fantastic Location
It took me a long time to select a hotel in New York, but I'm glad I took the time.
Hotel Metro was super-close to Macy's, Victoria Secret, Empire State Building and Madison Square. It was a moderate walk to Times Square, but there was always the option of the railway if you didn't want to walk up the street in the cold.
The continental breakfast was great.
| 5 | null |
Incredibly Poor Customer Service
Generally speaking I only stay at Marriott hotels thanks to their awesome rewards program. On a recent trip to LA I stayed at the Renaissance because I'd liked it so much on a previous visit. I won't be making that mistake again.
Normally Marriott hotels excel at customer service. Customer service is where the Renaissance failed.
Examples:
- We had to return on two separate occasions to ask that our pass for the parking garage be activated.
- We had to call down twice to ask for extra towels.
- We had to call down twice to ask for foam pillows. It took two hours for the pillows to arrive and when I called down the second time they had no notice of the first call.
- I ordered coffee for 2 and one continental breakfast. The continental breakfast was supposed to consist of a croissant AND muffin, fruit, and juice. When my order arrived I had 1 coffee mug, a piece of toast, fruit, and juice. I called back down and asked for my additional coffee mug, as well as the croissant and muffin I'd ordered. We waited an hour but the rest of our order never arrived.
I'm not letting this skew how I feel about the Marriott brand in general but I think this Renaissance needs to take a good luck at their customer service and fix a few things. Asking for something twice isn't a big deal. Asking for everything twice is a problem.
| 2 | null |
Poor property. don't let their decor fool you!
front desk staff, rude and arrogant, as was management. Customer service is something they need work on. Check your sheets, they are likely stained! Ask the roaches, they will tell you about the stains. Hope that you are sick during your stay because the mildew stain, is terrible. Oh and dont take the elevator, you get charged a fee for doing so! Those that still decide to book enjoy your stay in your bathroom with a bed!
| 1 | null |
Great Choice!
We stayed here from May 26th to the 31st. Both my husband and I were pleasantly surprised and found the hotel to be a great choice. After reading the last review its clear to me that some people can never be pleased. We had no issues checking in, front desk person was very friendly and he even suggested that switching rooms would not be an issue if were we unhappy with what was given. We also had a pool view room and found it to be spotless. The rooms are a little smaller but had everything we needed and had a nice cozy feel to it. Our air conditioner was not noisy at all and the bed was very comfortable to sleep in. I would have liked to have a little more bathroom counter space and a better hairdryer.
The breakfast was fantastic especially since it's included in the cost. Served hot and lots of options. The hotel is in an excellent location to go anywhere. My only real complaint was that there was no safety deposit boxes available during our entire stay and when I did ask assistance once it didn't seem like the person was very knowledgable about the attractions in the area.
If you are looking for a nice, clean place to stay in Dallas at an affordable rate you will not be disappointed in this hotel.
| 4 | null |
poor quality all around
the room was clean, and the bedding nice. otherwise everything was poor. Breakfast seemed to be made from seconds - dull food, not a huge selection. The lobby bar served a house wine that was so bad we sent it back. The replacement was better- it was merely poor. We ordered a cheese plate and it was a few slices of cheese, very few crackers [the bar tender came over with more]. The people were pretty friendly though.
| 2 | null |
Perfect location for a quick weekend.
We visit Chicago often and have stayed at many other Marriott properties in the city, but this was our first time at the Marriott on Michigan Ave. We stayed in the king bedded room and had a rate that included self parking for $31 per day. We normally do valet in downtown Chicago, so were pleased that the self park at this property was right across the street, was very clean and well lit. While my spouse parked the car, the bellman helped me with luggage and check in- service very polite and speedy.
We were there for a shopping weekend so this was a perfect location with a lobby entrance right on Michigan Ave. The subway is only a few blocks away, cabs are plentiful- but plenty of shopping is within easy walking distance.
The room itself was smallish, but not terrible for two people. My only complaint about size was the bathroom- wow. It is seriously tiny. No room for two people, and the door barely clears the front of the toilet when closing. For a quick stay that is not an issue- and all was clean and well supplied. Bed and pillows were very comfortable. Turndown service was a nice treat and unexpected in such a large hotel.
Overall we had a good experience. I would return and/or recommend for location and quality. If you are looking for a more intimate or luxury experience, consider the JW Marriott in the loop instead.
| 4 | null |
no heat not working at La Quinta hotel Galleria
Unfriendly staff (Anthony) the heat was not working and they did not know how to fix it, no handicapped rooms, I was freezing and they did know what to do, the carpet are all stained and dirty and the door room was scratched and dirty
| 1 | null |
Just a place to sleep...
This hotel is very cramped - lobby is small and furnishings are minimal. There are only two elevators and one was broken for part of the time. There were often tours that arrived and jammed the lobby area. It only made the evelvator problem worse. The room furnishings were limited - a long cabinet served as a closet, the bathroom had no space to put down a cosmetic bag. The cleanliness was just ok. When I am paying for a hotel room, I would like it to be spotless even if it isn't the most expensive hotel. The internet service was spotty - I kept loosing the connection. I will say that the staff was very pleasant and helpful. The general location of the hotel also leaves a lot to be desired. We walked around the area one evening and felt unsafe. We thought we needed to be in this location because I was talking my daughter to visit Fashion Institute of Technology. In the future I would stay further uptown and take the subway to Chelsea.
| 2 | null |
Everything lacking
No assistance, no help to carry bags. The room is ridiculously tiny, with one double bed and no room for two people to walk around. No place to put your clothes: no dresser, no closet, only a metal bar with two hangers. The bathroom inadequate, too, no place to put anything.
It's one thing to advertise your hotel as 'no frills' if it is value for money. This hotel is in a good neighborhood in NYC and we spent $500 for two nights and received very poor value.
I would not recommend this place to anyone.
| 1 | null |
Wouldn't stay here again
1 washer and dryer for entire hotel is not enough for a volleyball tournament host hotel. Hotel room dirty with hair stuck to complimentary shampoo bottle on sink. Staff was pleasant and large eating area. Rooms were quiet.
| 2 | null |
define "amenities"
When in NYC, I don't care if the hotel has room service, a view of the Statue of Liberty, flat screens, three thousand pillows on the bed, phone in the bathroom, wet bar, dry bar, or laundry service.
What I need: a comfortable bed, a good shower with great water pressure, extreme cleanliness (no bugs of any kind), enough towels, appropriate heat and chill, and a place to print my boarding pass for free.
What I like: a coffee shop across the street, friendly staff, a bathrobe, fast elevators, thick walls, a nice lobby.
The Roosevelt is an amazing city block big, a stones throw from Grand Central. All was well with needs and likes.
My only complaint was with a "business center" that was closed on weekends and cost $$$ to use anything except printing a free boarding pass except, oops, never on Sunday.
| 4 | null |
Will not return to this Indigo
This Hotel Indigo does not meet the expectations of the brand InterContinental Hotels is promoting. Lobby needs an update, even though a renovation was "supposedly" completed recently. Am a Platinum Priority Club Member, & if my accommodations were any comparison, I would not want to get a room that non-Priority Club Members might receive. Tiny room with a stool & 3 foot square shower with sloppy tile work. Sink inside the sleeping room --- not a problem. Furniture in fairly good condition, but housekeeping DEFINITELY needs a wakeup call at this property. Don't know how dirty an area rug has to get before they decide to clean it, but the one in our room was long, long past due.Liked the wooden floors until we realized how dirty they were. Spilled a glass of water & took a rag to wipe it up, which was black when we finished.
Hotel is in an old converted office building, which is attractive, but the air conditioner in our room must have been in the original building. Sounded like a plane taking off each time it kicked on all through the night. It worked OK, if you could sleep through the noise. The bar/restaurant attached to the lobby seems to be a not-very-well-thought-out operation. Certainly not very inviting. Probably do better to just close it & open a coffee/refreshment area. Hotel Indigos are "supposed" to offer a somewhat up-scale boutique-style experience, but this property misses the mark by a mile. We would not return.
| 2 | null |
One of the worst places to stay
We had stayed here before it was great. This time it was different, the only thing good was the service desk person was very friendly. The room smell so bad we had to go get cleaner and clean. The had not been clean before, we found personal belongs from the person that was in there before us. We went to the contiental breakast which stopped at 9:00, the lady that clean it up was very rude, it was 9:05, she came and took the muffins and fruit right from our hands and stated, they were closed.
| 2 | null |
Really quite excellent...
Can't find anything to fault here really. All the staff were helpful and everything was in working order. The rooms have sort of a Willy Wonka meets Ikea feel - still not sure if I actually like the design but everything was clean and spacious, so no complaints.
A friend visited and we tried the 9th floor terrace. Great space, view, and firepit action...
Also had breakfast in the restaurant. Excellent service and food. Really top notch.
Since it was a Sunday night with no baseball game, there was no trouble parking at a meter overnight and then paying the meter to stay through breakfast.
To top it all off, my stay was actually free, as compensation for a reservation issue with the corporate office. There was no obvious difference from the staff because of it! No attitude at all. I was really impressed, actually.
Have tried a few other hotels in downtown San Diego and this is definitely my favorite.
| 5 | null |
It really is a cabin
We booked the Yotel due to price. The booking process was for a group was very difficult. It was clear that they don't handle groups or were too new. It was so hard to get the right person on the phone. When I finally did a few days later they did a great job. The room is a shock. It's tiny about 800 sq feet. It is fine for one person, for sleeping only. I would not be able to share this room with anyone else. It's just too small. It was a good value but I'm not sure I would stay again...
| 4 | null |
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