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Not Designed for Full House
We booked for 3 nights to enjoy T'giving Parade from balcony and see family. View was great, but heater was so loud that at night, we'd turn it off completely. The breakfast would have been fine had we been only 2 of 100, but the set up was far too tight for hungry hordes--not enough tables, not enough food, jockeying for beverages, underdone bacon, unmonitored food supplies, dirty tables. We felt like rats in ship's hold, fighting for the same crumb, opting out for last morning. Elevator waits were long, followed by sardine-in-can experience. Actual suite was very nice, although all noise on floor lobby was audible. Staff was nice but overwhelmed.
| 2 | null |
A Top Class Hotel
The Hilton Universal City is in an exceptional location - If you book a room on the upper floors, you will have great views of the city, Hollywood Hills or Universal Studios. Certainly the hotel is one of the best Hiltons I have stayed in - Great staff, very friendly and nothing too much trouble. The outdoor pool and poolside bar area is something not to miss - Very relaxing.
The hotel is well located for Universal Studios and only a short drive to Sunset Boulevard.
We've stayed in several LA Hotels in the past, and this one is one of the best and well worth the money.
Well done to the management team - They run a great hotel very well.
| 5 | null |
Not bad, but...
Don't be fooled by the photos on the website, the majority of rooms are in a 4 story concrete block surrounding the pool and 2 story house type style rooms you see in the photos. We were assigned one of these rooms on the 2nd floor of the block which had very little natural light, was somewhat dated, and had a faulty aircon unit that sporadically fired up at will (usually early AM) while we were asleep which awoke us and caused us to jump out of bed with fright as it mimicked a diesel tractor engine (we had switched it off).
Aside from this, we found all the staff really friendly, polite and helpful, the location is great for the Galleria area, it is on a quieter side street and there was plenty of parking.
The breakfasts were standard american and the communal pool area is very nice.
A fair option if you don't want to stay in a high rise, but I would only return if I was guaranteed a room around the pool area and was quoted a little less per night.
| 2 | null |
Shocked
As a frequent lodger at Candlewood Suites, I was very disappointed with my recent stay. We were traveling and stayed at the same hotel twice in two weeks. the first time we stayed everything was ok except for a problem with the water / Ice in the suite and the thermostat for the heat/ac. Neither of these was too terrible. However, the second stay was much worse. First, we were told that the amount being held on our credit card would be released before our return for our second stay. It was not. Second, another problem with the water / ice. It smelled and tasted so bad, we could not use either. Third, (and this is a first) we found a cockroach on the counter in the kitchen.
I love staying at Candlewood Suites, but, if this continues to be the norm for them, I will be staying somewhere else in the future.
| 2 | null |
Bed Buds and Bad Service
I booked a room through their 800 number and found a better price and price matched it on their website. No response. I show up to the Ramada and bring it up and the guy just kind of ignores my question. Then I press on and he tells me that this is not something they handle and I have to take it up with their corporate office. No apology, nothing. No price match.
I then check into my room, get on the bed to watch TV and immediately start itching. I leave the Ramada to go to dinner with my books that I had on the bed. I notice there are little flea looking things on my books. I killed 3 or 4 of them.
I then call the 800 number and ask if there is anything they can do. They say go and get a refund. So my option is get a refund at 1 in the morning when I have to be at work at 7, find another place and leave with bugs which may be all over my stuff. They dont offer to do anything else. They tell me to call back in the morning.
I go back to Ramada. They dont even apologize and when I tell them what happened, they are very non-chalant about it. They give me another room. The key doesnt work very well. I have to go back to the front desk to get another. No apology. I move all my stuff to another room. AC works a little better. I sleep with full clothes on.
Because I am so busy with work and preparing work when I am not at work, I dont have the time or energy to find another place.
I slept their for two more nights. No apology, no one came to check up on me. When I stopped by the front desk, they told me they cleaned the other room and didnt find anything. They also told me they never had this problem before.
I know that is BS now that I have seen reviews below.
Had I know I would have gotten a place like this, I would have paid a little bit more for a cleaner place with employees and managers that actually treat you like guests rather than a burden.
| 1 | null |
Pretty good
Good experience! My kids and I had a wonderful time! A great, clean place to stay, room was wonderful, pool clean and nice, but staff not so 'on it' ... we are used to staying at 4 star hotels and this one seemed to be more laid back, ... valet people were not trying to help with bags and parking at all. Desk staff was nice, just not as involved as I am used to for a 4star hotel.
| 4 | null |
Pan Pacific Seattle November 2012
I arrived early for my reservation on Friday, 11/9/2012. The bellman and frontdesk staffs were friendly and attentive. The frontdesk staff kindly informed me that my room was not available for early check-in and will be ready shortly in an hour or two. I checked in my bag for storage at the frontdesk and was not given a receipt or tag. I asked for it and they informed me that I don't need it. They'll send my bag to my room. It's all good. So I went on to the business center to wait for my room to be ready. After an hour, I was informed that my room was ready, my bag was sent to my room, #408, and the key cards of 408 were given to me. I went up to the room and saw someone else's bag in the room and it's a king-size bed room instead of a deluxe city-view queen room I booked. It's an aweful feeling I felt immediately not just from the wrong room type but also from the fact that if I have access to this stranger's bag mistakenly delivered to the room I was given keys to, where is my bag? Where has it been delivered to and who has access to it? This is not an acceptable mistake by a hotel with Pan Pacific's reputation/class. I immediately left the room and headed down to the frontdesk to informed them their mistake. The frontdesk staff kept saying that it shouldn't be, it should be your bag and your room. I had to describe the color, the pattern, the style of my bag in order for them to locate my bag in the storage. Fortunately my bag design/style is very unique and it was still at the frontdesk and not delivered to a stranger's room. It didn't take long before they located my bag. I felt relieved because I had no receipt to show that they had my bag. What if they lost my bag or mistakenly delivered my bag to someone else's room and never able to locate it? They had no clue how this happened. Very disappointing. Then the frontdesk staff informed me that 408 is my room which is a king bedroom. I informed her that I know for sure I booked a double-queen room. She asked me for my reservation confirmation and while I was getting that information on my iphone, she found a double-queen room that's available, 509 and informed me that it's a complimentary upgrade. I went up to the room. It's smaller than 408, less appealing. I did not feel like it was an upgrade. I found my booking confirmation and it's clearly shown Deluxe City View Queen. How did my deluxe city view queen room I paid for become a complimentary upgrade is still puzzling me. Over all the staffs were friendly but to make these type of mistakes, it's not professional to the quality standard I expected from Pan Pacific.
I would've enjoyed my stay at this hotel if the above incident did not occur. I'm very disappointed.
| 2 | null |
Beautiful Property
This hotel was really nice, the staff was great, rooms were very nice and the property is beautiful! The lobby area including the bar within the lobby is quite large and has plenty of seating for a lot of people! There is a section behind the bar where you can use the hotels computers free of charge. There are only a few and sometimes many are waiting to use them, but to just look up something quickly...they come in handy day or night! The pool area is nice and clean just as the grounds are kept tidy and clean for the amount of people that stay in this hotel!!
| 5 | null |
hotel
My wife and daughter stayed at this hotel in June 2012. This was a last minute booking and they just needed a place to sleep for one night. The location was convenient to central Austin and UT. They stated that the front desk employees were very nice and very helpful. The rooms were adequate and clean. They had no issues during their stay.
| 3 | null |
Family of 4-Loved It!!
I can sum up our 8 day stay with one word, "Superb"! The rooms were very very clean, comfortable and Cozy. The staff was more then helpful and eager to please. I really enjoyed the hotel because it has less then 50 rooms, it gave us a more personable feel. My teenage daughters loved the Complimentary food bar serving cheese, fruits, cookies, beverages, bagels, and pastries all day long! It was great to come back to the hotel from a long day of sightseeing knowing a fresh snack and beverage would be there ready for us at anytime. My wife is very picky about room cleanliness, The Casablanca exceeded her expectations. Again- SUPERB!!
| 5 | null |
My room smelled like a fry kitchen
The hotel is located on the other side of I-35 from the Capital and University. It is actually quite close which is pretty nice. Be advised that it is right above I-35 which introduces a fair amount of lights and road noise.
When we walked into our room (5th floor on the north side) we noticed a lingering smell kind of like you would get from a kitchen. The window was not able to be opened so the smell must have been coming from the vent. Thinking it was a temporary thing we hit the town. However, the smell was back with a vengeance on our late return and in the morning. My brother thought it was the smell of hash browns and bacon; I thought it was more like grilled cheese.
The front desk indicated that we were not the first to notice the problem. When you arrive be sure to give your room the sniff test before you settle in. The free cookie you get is not a proper reimbursement for sleeping in a room that smells like a fry kitchen.
| 2 | null |
The best hotel in D.C.
I have travelled to many cities and stayed in numerous hotelsThere is no hotel that I have been a guest at compares to the Jefferson. The rooms are spaceous and I absolutely feel pampered while I am there. The bathroom is a perfect size and the tv in the mirror, amazing. One last comment, I had dinner one evening in the restaurant and 2 unexpected things happened. The first was a velvet stool was delivered to my table so my purse didn't have to hang on the chair and the other was after the meal, I was handed a gift bag that included a small box of chocolates. What a touch.
| 5 | null |
Nice hotel, but don't stay here during OTC
I stayed at ZaZa the past two years for the Offshore Technology Confernece. They lost my car both years and dented it this year. You would think that when they charge $27.00 per day for valet parking that they would not lose your car!
| 2 | null |
Terrible experience
This hotel is the bottom of 'food chain" for Marriott hotels. The room was not ready when I checked in 5:15 pm, the lobby was old and "smelly". I would advise anyone considering staying here, choose again. I stay at about 200 nights a year in hotels and this is at the bottom.
| 1 | null |
Amazing Stay!
We stayed at the Hilton for spring break. Beautiful hotel and even better location. We will definitely stay there again. Large room with pullout sofa bed. My only complaint is that it did not have a quick breakfast place inside. We went across the street to Starbucks every morning.
The White HOuse was 2 blocks away. It was an easy walk to the rest of the attractions. Also metro is very close.
| 4 | null |
Lovely boutique hotel in downtown Chicago
Stayed for two nights at this lovely hotel. The staff was very accomodating and pleasant. They seemed very happy to have you as a guest. The rooms were well appointed and the bedding plush. Even though it is located next to the El, the rooms were quiet.
| 4 | null |
Big disappointment
Every person that I encountered at the check-in desk was rude.
Someone else in my party booked this room under my name through Hotels.com, but I am a Holiday Inn Priority Club member. I wasn't treated as such upon check-in.
At initial check-in, I was required to show picture ID of everyone staying in the room. This has never happened to me before, and I guess this should have been an indication of things to come.
The room type indicated breakfast for two, but I had to spend 15 minutes arguing with the folks at the front desk about whether breakfast was included or not. The situation was finally resolved when the hotel manager had to step in and give me the breakfast that was included in my room rate. After I was given the breakfast voucher, one of the women at the front desk was STILL trying to argue with me. Everyone who works at this hotel, except the manager, seems to lack basic customer service skills.
In addition, the hallway outside of my room and lobby area was very hot. I was almost working up a sweat walking from my room to the elevator
Finally, the "double" beds in our room were barely bigger than a twin bed. The only upside to this place is it's proximity to the Reliant Park area. Every thing else is sub-par, and that includes the surrounding neighborhood. Will not stay at this hotel again.
| 1 | null |
Sarah Craig
I broadcast for CBS tv network . As well ABC in San francisco. I was needed to do emergency broadcasts due to storm "Sandy". Sarah Craig and Redora Escobar are fantastic.
They made it possible for me to broadcast from my room. I was needed all day and they gave me a late checkout so as to make sure all broadcasts were done. I tell everyone at the tv network. They must stay at the 55 only when in town. This is because of these two ladies. I will only stay there if they are there.
please feel free to contact me more about Sarah and Redora.
| 5 | null |
Ok hotel, needs renovation
My family and I stayed for 5 nights at the Back Bay Hotel. Location is excellent very convenient to all the major sights in Boston and two T stations. The free water bottles are great. Service from some were exceptional (doorman bell hop) and others were dismal (especially the people working at the front desk). Rooms are very old and in desperate need of a renovation. Rugs were heavily stained. Toilet clogged one morning and it took over an hour and two phone calls to have it repaired. Wifi was very slow if we had a signal at all. Overall the stay was ok. While my 5 yo daughter did not seem to mind the shortcomings, my husband and I both agree for future visits to Boston we won't be staying here again.
| 2 | null |
Top Notch
Great service from the staff.You will find this to be true at all of their hotels.Very clean comfortable rooms with up to date amenities.My wife and I enjoyed the bar and restuarant,again great service.
| 5 | null |
THE ADOLPHUS shines on with The French Room
My husband and I returned recently to The Adolphus for a brief getaway, and The Adolphus was as grand as ever. Great experience from beginning to end, with a lovely room, world-class knowledgeable (and personable!) service on par with any of the stellar hotels I have stayed at in NY, London or Paris. Truly a crown jewel for the city of Dallas. The most fabulous part of the getaway was the sublime dining experience at The French Room where Carlos made spot-on perfect recommendations for all of our courses (just place yourself in Carlos' capable hands, you will be SO glad you did) and sommelier Richard Patino paired wonderfully inspired wines. Looking forward to a return visit...as soon as possible!
| 5 | null |
Very poor condition !!!!!!!
I stayed last night @ the crown plaza hotel in Columbus. Was told this was a 3 1/2 star hotel but my opinion is more like a 1 1/2 @ best. The hotel has a stench that is very bad. After being in the room about 2 hours my nose burning and I acquired a very bad headache and a very sore throat. I did advise the front desk manager as he was apologetic and offered to move me to a new room but it had the same carpet linens and most likely the same odors ...(I didn't see the point) I checked out without a refund !!!
| 1 | null |
good for business travel didn't live up to promises - and no hot water!
Couple of points:
super super friendly staff,
No coffee in lobby as it said on website. Given I was using the place for work, this was a problem.
Website said microwave in rooms - which is important for as i do my work in the hotel (we rented a conference room to accomodate our interviews) and don't always have time for lunch. when I asked, I was told microwaves were not in all room, contradicting the site. asked for one, never came.
My co worker's room didn't have hot water for a few days.
The pool area is very nice. And no one seems to use it!
Business centre worked well and was in own room which is ideal.
| 3 | null |
convenience
I am very happy with my stay..... I would recommend friends.... happy happy happy.... I have issues at all.........
| 4 | null |
They need to kick it up a notch
My first time in NYC and I had the pleasure of staying at The Plaza.
The good - its a beautiful hotel, in the best location with the best beds ever!
The bad -
1. It took 30 mins to get a bucket of ice after calling twice.
2. Stains on the ottoman and chair.
3. Mini-bar was not replenished during our stay
4. Had to call to get salt and pepper for my room service scrambled eggs - should have been delivered in the first place! - eggs now cold.
5. upon check out was given an amount verbally - no printout - seemed right to me, so said go ahead - bill was put in an envelope - but now I am home - I see it just has an amount - no detail - nothing.
6. slow service in the lounge upstairs - waive and they will ignore you. :)
The points above may sound picky - but should not happen at a hotel at this price point. I had a good stay overall - but left somewhat dissapointed.
Slocker
| 3 | null |
That 70's Show-Value for money
This place had the most value for money space. The decor and appliances are that of 70's but everything in excellent working condition and very clean. Just that it looks dated.The room had a CRT TV with good cable channels. If you are a group of 4-5 their 2 bed suites got a lot of space. 2 queen beds in one room and a king bed in another, a living area, open kitchenette, and two baths. Both baths has tubs, and hair drier, kitchen has filter drip coffee maker, and a large refrigerator, microwave and stove is four burner electric. We booked for a one bed suite and got upgraded to a 2 bed suite! what do you do with all that space!
The breakfast was continental. Some frozen stuff needs to be microwaved for 3 minutes and then 2 minutes and so...expect a bit of backup at the microwave.
I see immense potential for this hotel apartments, they have kept the property clean, i kind of liked staying in a 70's theme hotel, but to cover the age of the facility will need serious investment. They've got plenty of parking space and a small pool as well. the apartments are about 8 miles from downtown. great place especially if you are a group and don't want to spend too much on hotels.
| 3 | null |
Nice weekend retreat
We spend two nights (Sat. & Sun.) at the Hotel Indigo. Our fifth floor room had a nice view of Petco Park. The 9th floor terrace bar has an even better view. The hotel is conveniently located on the southeast edge of the Gaslamp District. It's a comfortable walk to the district restaurants, Horton Plaza and Seaport Village.
Nicely furnished rooms with a decent restaurant in the lobby. This is a great option for a weekend in downtown San Diego.
| 4 | null |
Pleasantly Surprised
I picked this hotel to save a little money on a last-minute stay in the city. It was just me, and when it's just me, I'm willing to rough it a bit to save a buck. Truth is, I simply needed a place to hang my hat between two days of appointments near Union Square, and the hotel where I usually stay, the Grant Plaza (which is much closer to Union Square), was fully booked.
I'm quite pleased to report that the Monarch, though quite old, turned out to be quite functional and a good value. My room (#408) was clean, quiet, and in good condition. The bed, though not outfitted to the Hampton Inn level, was comfortable and functional enough for a good night's sleep. The bathroom was basic, but clean and well-lit, and there were plenty of towels. The room was equipped with an iron and a hair dryer. The free internet service was slow and intermittent but given the price, I said what the heck.
The Monarch is about seven blocks up a modest hill-climb from Union Square. No sweat for most but I'd be concerned about the incline and the distance if I had an elderly person or someone with health problems along. The neighborhood around the hotel is unremarkable at best, and there's some riff-raff a two or three blocks away on the side streets. None of this is in-line between the hotel and Union Square and I never felt unsafe. You'll want to walk down to Union Square or take a cab somewhere if fine dining is on the agenda, otherwise, there are a few diners, dive bars and small grocery stores nearby.
The hotel is also just one block off of Van Ness Avenue, which is Highway 101 through the city. The point here is that because it's easy to find and navigate 101, you don't need an understanding of the layout of SF and won't have to contend with a lot of crazy traffic. Just keep in mind that Geary Street is one-way, so from Van Ness you'll need to take Post or O'Farrell a block or two, then circle around and come back up Geary.
I noticed that the hotel is AAA-recommended.
I'd stay here again.
| 3 | null |
Not the most helpful
My husband is handicapped & when the cab driver left us off at the front door with its massive steps we were a bit put off....a staff member standing near the huge doorway inside told us that the correct way to enter was off the side entrance....wish the cab driver had known as that was the address given to us & evidentally not the correct one. There was no offer to help us with the bags & getting to the right area for check-in! It was a 'do it on your own'.....
Other than that less than grand reception, our room was very roomy & nice - the drapes were closed for a reason - NO VIEW! The appointments were all right, but with the lights off the room became very dreary! The floor staff were friendly & accommodating, & I found out later - no tipping required. Breakfast was very good once we found that it was 'seat yourself'. Dinner was in a banquet room & very good...
Our wkend was with a reunion group so we had lots of time to 'catch-up' with memories of the '60's.
Be sure to tell the staff when you are calling in to reserve that one of you is handicapped. It maybe that you will need them when entering as there are a few steps.
| 3 | null |
Peaceful and comfortable in great position
We spent eight days at The Pierre at the height of summer and it was a delight to return home to a VERY comfortable bed and peace and quiet, we always slept well at the Pierre. The decor is very traditional and our superior room had high ceilings and was quite a good size. Breakfast in the ballroom was a delight as were the staff. The position is great, right on fifth avenue, opposite Central Park, close to great shopping and restaurants and surrounded by the very best galleries. We walked to "The Met", MOMA (best day of my life until MONA opened in Hobart, Tasmania, Australia),
The Whitney, The Guggenheim. The subway was close at hand. We WILL return.
| 4 | null |
Not likely to stay here again
I stayed for three nights during a recent business trip. The hotel is conveniently located to many desirable places in downtown Seattle. I was put in the north tower with a room on the 22nd floor. The elevators were hit and miss, sometimes the wait was short, other times it could take over three minutes for an elevator, I experienced the three plus minute wait at least two times during my stay. Since this was a business trip internet access was a must to get work done. I was able to get online the first evening with all three of my devices, only to find that in the morning at 5:00 am I couldn't get online with any of my devices at all, using either the wired or the wireless network. I did call and open a trouble ticket and gave them all the information they asked for, unfortunately, they couldn't fix it right then. To make matters even worse, Westin charges for two different levels of internet access based on download and upload speed, choosing the more expensive service did not help in this situation. To make it even more frustrating there is not in room coffee, so if you are an early riser, you are out of luck.
When I left the hotel that morning for meetings I made sure to check in with the front desk and let them know I was in room 2240 and experiencing internet problems and asked that someone please check the status because I couldn't be without internet access during my stay. When I got back that evening I checked in with the front desk and there was not a status as to my internet problem. In fairness to the front desk employee, she said that if the problem persisted they could try and move me to another room but I didn't have time to do it just then as I had to run to a business dinner. Upon returning to the hotel at around 11:00 pm or so I was disappointed to find that the internet problem still wasn't resolved. I called the front desk and they transferred me to tech support and they were unable to give me any status related to the problem, only that there was a problem.
Overnight it appears as if the problem was resolved, although during the entire time there was no pro-active process in communicating a status to me, I had to initiative inquiries in every instance. Overall the hotel staff was very friendly though. Two other things to mention, parking is $43 a night and if you want a draft beer at the hotel it is $7.50, walk a block or two and enjoy a better beer at a more reasonable price. I travel quite frequently and I am also a SPG member, there is no way I could rate this hotel any better than average. I have stayed in many hotels in this price range that offer better overall value and customer experiences than this particular Westin.
| 3 | null |
Great Hotel...a bit far though
Decided to take a short Labor Day weekend trip to the NYC with my parents and hubby. I had requested an early check in as our flight arrival was at 745am. They had told me no problem they could probably get me something by noonish. When I went to check in they had nothing however they were nice enough to hold our luggage. The gentleman at the front desk took down my name and number and told me he would call me as soon as he had something available. We went to Times Square which is about a 15 minute walk (too far for our taste). We walked around enjoyed the views, ate some breakfast, went on the hop on hop off tour into uptown and had a great time. By 230 we were exhausted and needing a break, we had been up for nearly 24 hours. We walked back to Ink48 and they said they did have something available on the 3rd floor. I was a little hesitant only because I had read on here that there was a lot of traffic noise if you stayed on the lower floors, but we were so exhausted I agreed anyway. I should have waited. The noise was extremely loud and barely let us sleep. The air conditioning in the room is also extemely loud. They gave us a handicapped room which was ok but the beds were practically to the floor and the shower was odd and made a mess of water everywhere every time we would shower. The rooftop bar is amazing as everyone has said. If I were to go back to New York I'd stay somewhere closer to Times Square.
| 4 | null |
Thanksgiving Stay
My wife booked this hotel through Priceline with some airline tickets for our Thanskgiving travel. The lobby is nice and the restaurant was good. The valet staff was on the ball every time I called and the bellman was great and helped us switch rooms when our first was not to our liking. I liked having the Starbucks in the lobby. Most of the staff was friendly save for the lady that checked us in. She was quite curt when I asked to apply my Marriott number (I am a frequent business traveler) to the room. She informed me that since the booking was through a third party I could not recieve points. I asked if I could apply it to my account for meals, parking and incedentals and she curtly replied "no". She was the one sore spot in an otherwise good stay.
| 4 | null |
The Wit is nice hotel
Enjoyed this hotel. Rooms were well above par compared to your standard Doubletree.
Nice mini bar. :)
Great central downtown Chicago location!
| 4 | null |
A perfect hotel for a visit to New York
My wife and I had a 5 nights stay at the Hilton Garden Inn New York - Chelsea. It was an almost perfect stay. The hotel is very well located on 28th street between 6th and 7th avenue, and with 3 subway station in walking distance from the hotel.
The staff was very helpful, two examples are:
We arrived in the evening and the hotel was fully booked, and we got a room on the 7th floor. We asked at the front desk if we could have a room on one of the higher floors. We were told to leave our bags packed in the room the next morning then we left the hotel for the day. At our return to the hotel we received new key cards to our new room at the 23th floor, where our bags were moved to.
One of the mornings we went for breakfast at the hotel restaurant, we did both order the breakfast buffet, but my wife was not so hungry anyway, so she did only have a bagel and a cup of coffee. We were only charged for one "buffet" and a bagel instead of two "buffets" which we had ordered. Most places would have charged for two.
Hilton Garden Inn New York - Chelsea is clearly a hotel we would like to return to.
| 5 | null |
Room was disgusting, waterpark was nice.
First: when booking this trip, it took several phone calls to get to speak to someone in reservations and I was put on hold several times combined for more than a half hour.
Upon checking in, the front desk was fast and we were checked in in less than a few minutes.
After booking this last minute trip, I read the reviews, but it was too late to cancel. They have a 72 hour cancelation policy.
We booked one of the bunk house rooms for two nights. Getting off the elevator on the 11th floor there was a smell of musty old damp carpet.
Entering our room, it was older. I inspected for bed bugs, and was pleased that it looked clean. We went to bed, and my wife woke up the next morning to take a shower and found a used and dirty wash cloth in the shower, also mold growing on the shower tiles. I contacted the front desk and decided to check out instead of staying one more night.
The waterpark is great for a family of young kids; I think teenagers would get bored after an hour or two. The lines in the park were fast and the life guards were great. The park looked much cleaner and well-kept compared to the hotel room we had. I also found the other guests using the waterpark to be very rude compared to some of the other indoor water parks we go to.
Upon checking out, I was pleased that they offered to move us to a larger room, but my wife was grossed out by the dirty washcloth. They did not charge us for the second room, so I was pleased by the willingness the front office staff with correcting the mistake and trying to reconcile.
This hotel has lots of potential, but needs much updating and a better cleaning crew, in my opinion.
Next time I will be heading to Kalahari in Sandusky. A much larger resort, with nicer and cleaner rooms.
| 1 | null |
Great Service...... and thats about it.
349 a night, couldnt sleep, horrible bed mattress meant no sleeping at night and a broken piece of furniture in the room. NOT WHAT I EXPECTED for this price. tut tut The window AC reminded me of the kind you find in the flea bag motels. The room was always too warm, it just never really got cooled off.
| 2 | null |
Nice Hotel, Concierge Staff Not to Marriott Standards
The Mayflower is really a beautiful hotel but there are a couple things that definitely detract from the experience.
PROS:
Location is near great dining, shopping and attractions
Rooms are spacious and vary, no cookie cutters.
This hotel has fantastic history
Lobby and common areas are gorgeous!
Housekeeping was adequate if not great.
Front desk staff are very friendly.
Aveda toiletries
Comfortable mattress/pillows
CONS:
The hotel is huge, and often I had the feeling that I was in a deserted place walking down the hallway to my room.
I'm a Platinum Marriott Rewards member which allows me concierge lounge access. I found the gentleman who works the lounge in the evening inhospitable. He often followed myself and colleague as if he expected us to take an extra drink or a few too many nuts. One evening we came back from dinner and stopped in around 945 (they close at 10) and he immediately started clearing all the alcohol and food away as soon as he saw us. I can tell you that at the JW if we swing in before closing even if they are cleaning up they welcome us and ask what else they can get us. We are mostly small businesswomen who drink maybe a single drink so I'm not sure what his deal was but it really made me not want to go there at all.
| 3 | null |
Always a Great Stay at Omni Parker House!
We love staying at the Parker House before heading down to the Cape. We have stayed here many times and have always booked a suite which is spacious and clean. Very friendly staff; have always been quite helpful with dinner suggestions and entertainment. Great location in Boston; our go-to place.
| 5 | null |
Ask for robe when you check in!!
This hotel has a very good location for shopping, museums, times square and getting to the park. This is a very very busy hotel, tons of groups stay at this hotel. I stayed one night this May with friend. It would have been nice to have robes in the room. I recommend asking for robes in your room when you check in!! I called down and asked for robes they said housekeeping would bring a robe up. I called again then again, on the last call I was told they were trying to find robes and would send them up. The robes never showed up. Also I went to get water out of the mini bar and there was a thick layer of dust in cabinet. I have a photo but a bit gross. When I showed the maids they said they are getting rid of mini bar and they do not open that cabinet or clean??? IN this price range I would shop around there are lot's of hotels in this area at this price point, and I bet you get robes and a cleaner room. Have to say staff was nice when I asked for robes and maids were lovely when I showed the dirt but nothing seemed to get done.
| 3 | null |
Very Disappointing!
I stayed her from 4/1-4/3 and the rooms are in desperate need of renovation! Wallpaper peeling off walls, water stains on walls, chipped furniture, leaking faucets! We paid $254 a night, and this was notat all what I expected, since it is a Starwood property. Yes, the location is great, but I am not rating the location, I am rating the hotel! Another point - the floor was uneven, in the guestroom, and in the hallway. We were on the 6th floor. TV is updaed, the bed was comfortable, as were the pillows, but toiletries and towels were poor in appearance. Would npot reccomend, or stay here again.
| 2 | null |
Cannot control room temperature!!!
Was told by an employee at the thermostat in the rooms are DUMMIES and that if a guest calls to complain that staff is to tell them that the temperature can be controlled remotely.
Their home office does not want guests to know that the thermostats are dummies.
| 1 | null |
Comfortable room, helpful staff, centrally located
I stayed at this hotel while attending a conference at the Moscone Center during the last week of August 2012. While checking in, I was asked if it would be OK to be placed in an handicapped accessible room with a King bed. I was advised that the shower head is very low in the shower. Since I am an petite female, I didn't see any issues with accepting this. The shower head was very low along with the drawers and towel racks, but the bedding was fantastic and I appreciated the wide open spaces in the bathroom/bedroom. The staff was very courteous and helpful when stowing/delivering my luggage and arranging an airport shuttle. I was able to walk to/from the Moscone center each day and I also walked to/from Chinatown and the Ferry Building. The hills by the hotel can be quite daunting, but it's part of the San Francisco experience.
| 4 | null |
Excellent Service! Impeccable cleaning!
This is now my first choice of hotel when I visit NYC. Service is superb, cleaning of the rooms is spotless (which I have only see once in my hotel stays before). Rooms are very spacious, prices are reasonable, and the location was perfect for us.
| 5 | null |
Bad performance from a Giant
This is a very big hotel with almost ABSENT any personal touches. It reminded me a train station!
Including the registration process. When asked a question as simple as where the elevators are (one would have expected no need for this question, if it is provided to begin with) the answer would be "behind the desk". The problem is that behind the desk in this giant hotel in a "big" place and one would need more detailed description. Similar exdamples goes on and on.
Rooms are small, very ordinary. considering the room rates (I paid more than $300.00 /night on a saturday night)
Not very clean, bathroom was very Small and borderline clean.
| 2 | null |
Summer RELAXATION!
Oh my what a BEAUTIFUL resort! The room we had was very well appointed. The grounds were a delight to stroll around, even in 110 degree weather! Call me nuts but it actually is pleasant at that temp. in Az. when you are enjoying a resort. Take a float down the lazy river and all your troubles drift away!
| 5 | null |
Nice Experience
I recently visited Columbus for business and decided to try out the Residence Inn on E. Gay Street. I found the staff to be welcoming and the stay to be very comfortable.
Before checking in, I called the hotel to make sure that i was on a high floor and away from the elevator. They were able to grant my request. I did have an issue with the room that I was given and I was immediately offered another room .. no questions asked.
The room (studio with a king bed) was spacious and I love the suite concept. I found the AC to never quite get to the temperature that I preferred, but I like my room to be very very cold. So it was not an issue that I addressed with management. The room was clean and the bed was really comfortable.
I booked using Marriott's site and was able to get valet parking included for $10.00 a night instead of $20.00 a night. I appreciated that very much!
I did take advantage of the complimentary breakfast in the morning. It was a nice surprise. Eggs, sausage, homemade waffles, variety of cereals and fruits.
There are a lot of restaurants within walking distance from the hotel. I had a pizza and a drink from Due Amici accross the street. It was very good. Feel free to contact me if you have any questions. I would recommend this hotel.
| 4 | null |
WOW
this hotel was the first impression I had from new york and it was stunning.
all the people who worked in the hotel were so friendly and helpful.
it was absolutely not expensive however its situated in the centre opp manhattan, times square!
what else to say, the rooms were biggest, the beds the TV everything but thats quite normal for america.
i really felt very comfortable :)
| 5 | null |
Weekend in Austin
The hotel needs some massive renovations. The only reason why I stayed at your facility was due to all of the hotels being booked up for the Austin City Limits 3 day music event. My stay was my first and last time I will stay at a Baymont.
I will say this- The gentleman at the front desk on the evening of Saturday, October 13 was very nice and helpful.
| 2 | null |
An enjoyable stay in Seattle
A clean, well run hotel in Seattle. We drove to Seattle with our nephews, 8 & 11 yrs, and found this to be a centrally located, family friendly place. The rooms are great with a small fridge and microwave. The staff was courteous and well informed. This hotel is really clean and totally non-smoking. It was only a 20 minute walk to the main shopping and tourist areas, plus there is a great shuttle bus service available. The pool and workout facilities are in the basement, but were great. Our nephews loved the pool. There was a laundry facility on each floor, we didn't use it, but thought it a nice touch.
There is an excellent restaurant attached to the hotel, with great food (reasonably priced by Canadian standards) and a great selection of IPA, so who couldn't love it? The kids loved the food as well.
There are lots of local restaurants and coffee places within walking distance.
We were happy we found this hotel and will definitely return.
| 5 | null |
Should've listened to the poor reviews
Aside from the bad side of town where this hotel is located, the obnoxiously rude staff, the offensive odor of manure in the hallways, the difficulty of opening an obviously non-serviceable door to our room, dirty carpets, sticky fingerprints on phones, remotes for two TV's nowhere in sight (not to mention the staff's unwillingness to remedy the problem), dirty bathtub, broken screen door to the balcony, missing vents on outdated AC/heater unit, missing smoke detectors, hair on pillow cases, stiff mattresses, constant scent of ashtrays in room...where am I going with this? I haven't found anything positive to say about this family suite and I've only been here one hour. Maybe I'll go to sleep, wake up & discover this has all been a terrible dream...wishful thinking. I can only hope that they make up for this terrible experience with a wonderful continental breakfast. Please don't make the same mistake I made...listen to the reviews, save your money, and go elsewhere. If I can keep one person from going through the torture my family has endured, I will have not gone through this horrendous experience in vain.
| 1 | null |
Shameless price gouging
First it is in a terrible location unless you like being next door to a homeless shelter. Next they charged me over five hundred dollars for a room that was not worth two hundred. The police convention was in town and everyone was booked up. The place should be closed
Doughtelebaneseguy
| 1 | null |
Worst 4 or 5 days ever spent in a hotel
Between the dirty room, semi clogged bathroom sink and the presence of bugs in almost every corner of the room( reported to front desk) and the noise all night long from other close by units, it wasn't an enjoyable stay.
We even started looking in to different hotels on the second day, but were too busy with a trade show to make the move.
this is the first and last time i will ever use or recommend your hotel/motel company wide
carl lorentzen
Bolton CT
| 1 | null |
Love it!!!
I stayed at this hotel visiting family and friends for my birthday 03-26-12 and stayed for 3 nights. The employees were very nice and helpful. The decor is classy and unique and the room I had was big with a view of the riverwalk. The bed, linens and towels were comfortable and the room looked, smelled, and FELT clean. The location makes you feel safe and you almost forget you're in Detroit.
| 4 | null |
Winner!
This was my 3rd stay here, obviously I love it. This time I took my boyfriend for his birthday.
Pros -
1. Location - You are RIGHT on the ocean. Okay, you have to go down some steps. A lot of food and cool places within walking distance (I highly recommend KONO'S for any meal, and of course Pacific Beach Bar and Grill for some drinks or dinner ---taco Tuesdays are my favorite!) of good food and places to shop.
2. Room - Nice rooms! We had an Ocean View Junior Suite (1 king) on the 2nd floor this time, GREAT! We spent 90% of our time on the balcony listening to the ocean and people watching. Rooms also have sink, dishes, soap, towels, coffee/tea maker...everything you could need. Very spacious and clean! They also create neat towel animals (cute for children!).
3. Hotel - Easy to find, nice under the hotel parking with access keys. Very open front desk with friendly agents! Nice clean pool and jacuzzi area, with access to their little eating area that you can buy drinks etc.
| 5 | null |
Bed Mites
I stayed here for two nights and ended up in emergency room with scabies caused by bed mites. Would stay away at all costs.
| 1 | null |
Decent
The location is very good to the subway, various tourist sites, places to eat etc.
The front desk people are not that friendly, they seem to be bothered by questions. The concierge was not at the desk on 2 occasions so I asked front desk instead and they weren't that eager to help.
Room is very small.We had 2 adults and 2 kids. The closet was too small for our clothes (3 night stay) and there weren't enough drawers either. Very cramped space. I am not a fan of double beds either, I think queen sized beds or bigger are really a must. Bathroom was nice though and plenty big.
next time we'd pick someplace else.
| 3 | null |
Great Great Hotel
My husband and I stayed here for 3 nights and I can only say that we loved this hotel. Tereffic location . We had a lovely room on the 10th. floor overlookiing Powell Street. The staff were all so lovely and I must mention Rory who was a fountain of knowledge and very helpful. The hotel is an older establishment but that adds to the lovely atmosphere. Loved the cookies and coffee which were provided free of charge twenty four seven. I would highly recommend The Chancellor and I am so glad that we chose it for our stay in San Francisco
| 5 | null |
Run!!!!!!
When I checked in there were a group of shady characters in the lobby who had jsut been in a fist fight (not kidding). The room was not very clean and the bed was very uncomfortable. I had to cut my trip short and asked the front desk for an early checkout which hey agree to. After I left they went ahead and charged me for another night and refused to even discuss it with me. Don't walk away....run!!!
| 1 | null |
Difficult trip made easier!!
The staff of the Carlyle Suites in DC ROCKS!!!! I was part of a group that was in DC for an interment of a Navy Veteran at Arlington National Cemetery. We stayed at the Carlyle Suites from 1/30 to 2/1 and I was very impressed. I have stayed in many hotels in the DC area, and will put this facility right up there with the JW Marriott, The Willard and others!!!
David, Bernadette, and all of the front desk staff were very accommodating. They were able to answer every question and help with all the "favors" asked of them. The folks in the bar and restaurant also did a great job!!! The private luncheon on 1/31 gave us all an opportunity to relax while the staff "pampered" us.
Thank You Carlyle Suites for making a difficult visit to DC into a pleasant experience.
| 5 | null |
NEVER AGAIN
So disappointed, when my husband and I decided to book a weekend get away to San Francisco we decided to try our stay at the "SHERATON" fishermans wharf ...when we visit San Francisco we usually stay at a hotel just around the corner from the Sheraton....Although we are very happy with the hotel where we usual stay, we just decided to give the Sheraton a try... what a JOKE..for the price we paid for what they call the "King room" we expected so much more. We walked into a small out dated room with a very small bathroom... couldnt believe just how small the bathroom was....no in-room refridgerator, safe, snacks NOTHING...our 2nd floor room was very nosiey, but i will say had a comfortable bed.. dont get me wrong, we dont mind spending money and have spent good money on a great rooms...but this was just crazy...and to top it all off, the Sheraton charges their guests on top of their over priced rooms a $45 parking fee...WHAT???...all I can say is this Hotel is over RATED and over PRICED...Never again. NO question about it, We'll just go back to our usual Hotel where its priced right comfortable and just steps from the wharf and has FREE parking..
| 2 | null |
Checking in!
The only real problem we had was checking in. We got there at 4 which is when you are supposed to be able to check in ready to drop our bags, change our clothes and go out to dinner and see some sights. When I went up to the desk we were told our room wasn't ready and it would be ready in 30 minutes. He(don't know his name) took my cell phone number to call us when it was ready. Came back in 30 minutes still wasn't ready. He took my husbands cell phone number too and assured us he would call when it was ready. Came back in 30 minutes and sat outside where you check in where he could see us and he never said anything to us. So my husband went in and talked to a girl and she says oh yes it is ready. We got no apology and the first guy we talked to said nothing to us. We also had problems with our cards. After 2 days neither one of our cards worked. The maid happen to be in the hallway and she went to the front desk and told them our situation. Thank you very much. We sat out in the hallway for awhile and nobody showed up so I called the front desk and they said there was somebody on their way. Wouldn't stay here again. Front desk was very rude and the rooms weren't worth the price. The bathrooms were kind of run down and very small.This was our first trip and it kind of ruined our mood to start off this way. As we toured the area we found hotels we would choose over this one.
| 3 | null |
The St. Anthony Riverwalk, A Wyndham Hotel
First, they are not on the River Walk. In fact, they are several blocks away. The management was not friendly at all. I stood at the front desk several times waiting for assistance and then I was treated as if I were being a nuisance. There was no one to help us with our luggage until the last day and then one of the bell hops saw me struggling with all our luggage to get it to the taxi while my husband was checking us out. He came over to help and was the friendliest person we had met during our stay. The only meal served in the restaurant is breakfast. It is a good meal, but you will have to go else where for lunch and dinner unless you eat in the pub. I do have to say that I loved the rooms. They were large, 2 queen beds with 2 bathrooms. But, we left our phone charger in the room and I've called twice about it with the promise of a call back. So far, I haven't heard from them. I will definitely stay somewhere else when I return to the area.
| 2 | null |
Great Property. Consistent with Marriott Brand.
Chose this property based on reviews from this site and we were not disappointed. Quick long MLK weekend trip. Location was perfect for our needs. Beautifully restored building with an impressive lobby. Not your average run of the mill Courtyard. Definitely had its own personality, but still very Marriott in terms of consistency. Loved it! Museums very close by and restaurants abound. I did not find this area unsavory in the least bit. Check in was not the most cordial, attendant seemed nervous, but there was a separate elite line set up so it was quick and efficient. Platinum Premier and received both points and welcome amenity. Had requested high floor away from elevator, ended up with middle floor right next to elevator with a view of the curtains of the adjacent building. Can't complain though. Room was very large and very quiet. Housekeeping was excellent, not a spot anywhere. Great Marriott bedding as always and very large LCD tv without a complicated remote control. I did not have to ask my kids how to use it! Pool was standard and warm enough for everyone to play and I hate cold water. The valets were extremely friendly and so helpful. They really went the extra mile during this freezing cold weekend, always around to help with directions, opening doors and really seemed to take a genuine interest in the guests. At their recommendation we ate at Chocolate by the bald man Max Brenner restaurant, a quick walk from the property. My kids loved it. We also had breakfast at the IHOP around the corner (which we never do) but my kids wanted pancakes so off we went. This IHOP had some of the most friendly staff I have encountered at any level of restaurant. I am a road warrior with over 125 nights a year on the road and I am still in shock at the service we received, and it was inexpensive!!! All in all a great stay at this beautiful Courtyard. I would definitely stay here again without any hesitation.
| 5 | null |
Promises, Promises but failed to deliver
Last Thursday and Friday, we stayed at the Rancho Bernardo Inn while attending a family wedding in the area, Our initial delight faded fast however. We were placed on the side where the valet parking takes all the spaces which meant we had to park in the public lot. I have bad knees and the distance was a fair bit away from the room. After we entered the room, we could not ice. The nearest ice machine was in a separate building behind us that required a long walk.
Then, we started to look around the room and the bath was so tiny that it was a one person bath at a time. The rooms were recently updated but not upgraded. The bedding was relatively new but it look rumpled, not changed recently. When i attempted to locate an outlet for my computer to do some work, it was six feet or more from the opposite end of the desk, The wi-fi connection was pathetically slow and difficult for me to get on my network. Since I could not work, I decided to watch the flat screen TV but kept getting a red raster that popped in and out and was very annoying. I called the Front Desk to get assistance but alas, nothing was ever done about it. We slept the first night comfortably but kept hearing cars doors being opened and slammed until late in the evening. In the morning, we looked forward to having our free breakfast in the Veranda but again, we were disappointed. Coffee that tasted like dishwater and very cold was replaced with warmer but no more tasty liquid. The buffet had cast iron pans with food to keep warm but it burned the bland tasteless offering. The charge for this breakfast was an amazing $36 but then removed from our folio. We decided not to eat there again. Unfortunately, the only place in the hotel that had decent food and coffee was the coffee shop serving Starbucks coffee. When I checked out, I discovered we were put on a plan that was higher than what I booked at. The new desk clerk told me the charge were for three nights but we were only there for two. Then she reversed herself when i told her we were only there for two and argued that she never inferred three. She never offered to get a manager to discuss it, so we just simply left feeling disappointment.
We will likely not go back there again.
| 2 | null |
Full of Contradictions
This is one of the best hotels in the Union Square area of San Francisco. Although it does not share the same classic and stunning lobbies like other more historical hotels nearby, the interior is newly renovated. There is something to be said about walking into a place that smells new and fresh (in our case the lobby is still off-gassing when we walked into the lobby!)
My husband and I were in town for a convention. The location is great for attending events, do some shopping, etc. In contrast to San Francisco's other quaint neighborhoods, downtown San Francisco has a more corporate and 'big city' feel. So if you are looking for charm and personality, this neighborhood is not it.
The hotel looks like every other Hyatt property in the world. The room looks beautiful at first glance, but once you start to use the space in more detail, things begin to fall apart. In some cases it literally does. The headboard started to wobble when we pulled the attached nightstand drawers. There are plenty of wood furniture, cabinets, and drawers in the room, but none provided very much storage. There are a lot of knick-knacks all over the place, but the overall effect is not cohesive. A little too much fussy fluff for my taste. The 'modern' interior decoration is mediocre at best. It is a case of one corporate hotel looking just like another corporate hotel, while trying to out do each other.
The lighting in the room is overall very dark. The only highlight, no pun intended, is the bathroom. The overly bright spot of the whole room, the bathroom is actually the best looking part of the room. Other awkward lighting controls includes a funky silver semi-translucent full-height window screen in the room that don't look like it can last more than five years.
The service throughout the hotel is consistently friendly and good natured. Everyone we came across is top notch endearing. The porter is very responsive and helpful. The cleaning lady for our room is very responsive as well. When we left her a thank you note one day, she wrote a response back to us with a smiley face.
Back to the bathroom. The water pressure at the shower on the 16th floor is pathetically poor. You would think a semi-modern high-rise would have resolved that technical problem. You are literally being washed by something a little bit better than the drips of water torture. At least the water is warm.
Now to the Internet. They charge you a certain amount per day for high-speed premium Internet access. This service sucked. The Internet speed is excessively slow for us. It was okay when I just have to surf and dilly dally. But it was not okay when I have to do work. I called their Internet support immediately. The man was very helpful. Unfortunately that was halfway during our stay and we already suffered the poor service for a while.
The parking is $55 per night. There is a cheaper lot directly diagonally across from the hotel. But they also charge some exorbitant amount per night. My advice is, if you can help it, do not drive in downtown San Francisco.
Did I mention although the bed was very comfortable, it was sagging? There was a noticeable higher ridge along the middle of the bed. I guess most people don't sleep in the middle of a king bed.
| 4 | null |
our trip to San Diego
We stayed there June 14 thru June 18 2012, We had requested a nonsmoking room we were given a smoking room. Next day they switched us. The rooms were dirty and smelly. They did accept AARP. The pool was not cleaned lots of debris floating on top. The hotel needs to upgrade its facility. no internet in lobby. Would not return.Good thing close to relatives we came to visit. Asked for a quiet room was given one on traffic side. Seems they don=t listen to what you say.There was a wide opening on door like it had been kicked in
| 2 | null |
Friendly & efficient Airport Hotel
Be careful after a long flight if you ask for a quiet room - it's a long walk! Rooms fairly average, but Staff efficient & friendly. Breakfast very good, though with Conferences there it does get a little crowded in the corridors. Overall - value for money and a good shuttle service to the Terminal.
| 4 | null |
Hotel is great - until there is a problem
I believe that any hotel can train their staff to say 'please and thank you' and 'enjoy your stay', but how they deal with unexpected situations is the real measure of good service.
My husband, two young children and I stayed at this hotel Mar. 25 -27th. Check in was smooth. Because I was hoping for a quiet room, they happily switched us to a corner room furthest from the elevator. So far so good, right?
What a mistake that turned out to be.
The room itself was standard hotel fare. A little dated but tidy, and quiet, just like I requested. On our last night, my husband was sitting by the window when 5 year old daughter ran over to give him a good night kiss. That's when we heard a loud thud. It turned out the corner of the bed frame stuck out by an inch and a half and she had sliced her shin open about three inches. Not having any bandages large enough to cover her wound, my husband ran down to the front desk to request help. He returned right away empty-handed. The hotel informed him they don't have a first aid kit available. (Seriously? There is no expectation that some one, might at some time get hurt in a place that sees hundreds of people?) Anyway, they said were going to send security up to assist us. So we waited. And waited. Meanwhile my daughter was screaming in pain. While we were kept waiting I noticed how deeply she was cut and we decided to take her to the hospital.
On the way down we stopped off at the front desk to show them how seriously she was injured. All three desk staff stood like deer in the headlights. No help there. We left in our own car and drove to Harbourview Medical. I have to say, the hospital was amazing. Seeing my daughter so upset, they saw to us right away. Fortunately the doctors decided to glue the wound together instead of giving her stitches and distressing her more.
The next day was check out and we once again brought to the hotel's attention the protruding bedframe that caused our daughter's injury. Their response? 'Oh, you should have told us sooner!' This, as they handed us a bill for our overnight parking. By then we really weren't expecting anything more from them.
Good thing we took pictures of everything because I'm very disappointed in the lack of empathy from this hotel. Needless to say we won't stay here again. And my daughter has a nifty souvenir of her stay in the form of an inch long keloid scar.
If you're planning a stay here, just hope nothing out of the ordinary happens to you, because if it does, you can be sure you will get no assistance and no sympathy from this hotel.
| 1 | null |
great location but a total let down
we were very excited to stay at the Taj Campton having experienced their great service in India on innumerable ocassions however this was a total let down. From the moment we checked in it was a total disappointment. The rooms are small and the bathroom is even smaller. Accepting that this is in Union Square and we cannot expect more space atleast one expects all the other trippings associated with a luxury hotel. To make it short - the flush in the bathroom worked erractically, the basin got choked, the shower drain made a noise loud enough to be heard in the bedroom, the tea bags were not replenished regularly on a daily basis, water bottles were not provided unless asked for, the internet was down for a day and even when it worked it was extremely slow. As a favor they offered to reverse the charges for one whole day. the front desk staff excluding Leo and the doormen were were matter of fact and not welcoming at all. The concierge was most unfriendly and not like the ones we have experienced earlier at the London hotel in LA. If you asked for anything eg some bowls for cereal for the children it was provided after a reminder and that too as a favor. never again Taj Campton
| 2 | null |
Best part was near Union Sq. and in Chinatown...
I was there for about 4 days approximately a month ago. The positives are the location and the price (approx. $115 per night with taxes) considering what SF charges for rooms. Unfortunately the negatives outweigh the positives-- extremely small room and bathroom, and a double bed with a big sag in the middle. Broken tile/dirty grout/basically a very run down room. No a/c so very warm during some warm weather there, then when it turned colder, no heat. Smelled musty and just "3rd world". Wasn't really up to American standards, despite the "you get what you pay for" was understood.
The bottome line was would I stay there again? No. I would have researched a little more and found another basic, but more inviting space.
| 3 | null |
Poor service, noisy, but great location
Maybe it is unfair to expect more of a hotel at this price. However - a smile from the staff would help. Or maybe they could just learn to at least pretend they care about their guests at all. Very rude staff, we overheard several conversations between the receptionists and some guests where the tone and choise of words were really rude.
Our first room was very small, the window was broken so it was really windy and cold inside. we tried to turn on the heat, but it didn't work. Because of that we changed rooms the next day. The new room seemed nice at first - a little bigger and the window wasn't broken. However - in the evening when we tried to sleep, we found out that the elevator was right behind the bathroom wall, and it was so loud! We didn't get much sleep the last 3 nights of our stay. And the hotel was full by then, so no more room were available.
The location is perfect though, which is the only good thing about the hotel. Next time we would rather stay a few blocks away fra Union Square at a slightly nicer hotel.
By the way - be aware that this is not a non-smoking hotel. Remember to ask for a non-smoking floor if you don't want the smoke to be all over your clothes etc.
| 2 | null |
Lovely
Very modern hotel interior and very clean and comfortable with many wonderful ammenities. The location is not great unless you like being close to the train station and library but it is so easy to get around New York CIty that this does not pose a problem. I would stay there again.
| 5 | null |
Great hotel for budget travellers
We broke our journey from Toronto to back to Sydney with a two night stay at this hotel and are glad we did. The Mayflower is an old hotel, partly renovated but still retaining old world charm. The reception area is quaint and cosy with big, comfy sofas. On the next level there is a seating area with computers and books for the use of guests. Staff are friendly and helpful. A continental breakfast is included in the price, there is a small supermarket next door and a good choice of restaurants close by. The location is very good, it's in the lower Nobb Hill area and is close to the shopping areas of Powell Street and Union Square. Transport links to San Francisco's attractions and the airport are within walking distance. Our room was clean, nicely furnished and comfortable. The kitchenette area needed updating but included a fridge and a microwave and some cups, plates etc. No frills here but great value.
| 5 | null |
Great Stay
Stayed in both the Marina and Bay Towers last week. Rooms are bigger in the Bay Tower but both were nice.
Shuttle arrived at airport within minutes and trip to the hotel only took a couple of minutes. Check in was a breeze.
Beds were comfortable in both my rooms. The Marina Tower has a Starbucks, Nicer Pool, and better restaurants. The Bay Tower seems a little quieter with bigger rooms.
Would get 5 stars if the gyms were open, but gyms in both towers are being remodeled. Both should open within a month.
| 4 | null |
More a 3 star than a 4 star experience (but great location)
What a fantastic location (3 blocks from Central park, 4 blocks from Times Square, 2 blocks from 5th Avenue shopping, close to all main subway lines) but the rooms are looking a bit tired. We stayed in 2 double rooms. Phones weren't working, light in the bathroon flickered, curtains were filthy, no fridges in the rooms (limited stock and only be request. So how do you cool drinks?).
The concierge service was average. Suggest you don't book theatre tickets through them if you have time. Go to TKTS queue in Times Square and get for 40% -50% less. The hotel is big and very busy so check in and out takes time.
Also we were charged USD14.90 for 24hr access to wi-fi. A rip off! Come on New York, in London and Europe most hotel offer free wi-fi.
| 3 | null |
Weekend getaway
Our overall experience was a good one but with a few too many hick-ups for what I would expect. First, when we checked in and got to our room we found our bathroom was still dirty. When I tried calling the front desk to inform them I kept getting an answer machine (I attempted to call at other times during our stay with the same problem). The good news was the upgrade price; for $50 dollars more we were moved to a room right on the water, this made my wife very happy. The down side to that was the area leading to our room was kind of dark and looked more like an ally way than a resort and spa. Most of the guest service was wonderful. We ordered a late dinner and had it brought to the room and the next morning went to the restaurant for breakfast. The prices were a little high but that was to be expected. One downside is that my wife and I were forgotten at breakfast. People that came in after us were served before us and a separate waitress than the one assigned for us ended up taking care of us, this was frustrating but she was pleasant and redeemed the morning. One thing I did witness was a waiter drop some packets of jelly coming from the kitchen to set up tables and just throw them back in the basket to eventually end on someone's plate next to their food. I'm pretty sure that's a health code violation. The hotel was good but I'd give it 3 stars. I've had a better time at some 3 star restaurants that's to include staff, food quality, and of course prices.
| 3 | null |
The only plus to this hotel is it's location
My son & I stayed at this hotel for 2 nights. The first night there was a knock on our door, looked through peep hole to see who it was and saw 2 strangers (big men) who did not identify themselves so we didn't open the door. We then had a call from reception stating that there was a strange smell coming from our room and they would have to call the police unless we allowed their security to check our room. I called back reception to verify they had in fact called us and that security was on their way, I explained to the gentleman why we didn't answer the first time he knocked. He only took one moment to recognise that the smell in the hallway (marijuana) was not coming from our room, obviously someone on the floor was doing some serious smoking. There was no apology to us for their incorrect accusations and threats to call the police, not to mention the scare that was given to both myself and my son. The reception area was nice and modern but the rooms themselves were outdated and tiny, the sheets did not fit the bed and were not remade properly by housekeeping, the price was costly so we expected more. Customer service was non existent, they were in fact unashamedly rude, this made my stay in NYC quite unpleasant.
| 1 | null |
Good hotel if you have a car.
Nice and clean hotel but quite long distance if you need to get out for anything: dinner, shopping, etc. The staff is friendly and the room is nice. I would recommend this hotel as long as you have a car.
| 4 | null |
you get what you pay for
the rooms are small but clean
the hallways are dark
the hotel is mostly filled with students who are obviously looking for a cheap place to stay.
I would recommend paying the few extra dollars and getting a nicer hotel however I can't say we were disappointed by this hotel. We got what we paid for. Also across the street from a subway stop which was great. We spent allot of time at the starbucks under the hotel.
| 3 | null |
Howard Johnson Austin North
Although Hotel is going under renovation, that does not excuse poor quality of room condition. Carpets were bad, there were insects in the bathroom, and no safety latches at outside doors--they would remain open. The mattress was good, and heating/cooling system worked as well. But, overall, the rooms and the interior of the hotel needs major overhauling.
| 2 | null |
Watch out for the lack of parking !
Parking is an issue at this hotel. You MUST either use Valet Parking at $28 per day or make arrangements with other parking facilities. This is not made clear when making reservations. Upon our arrival for a 2 day stay we were told about the cost per day and asked for self park. We were advised to use the EZ Park lot behind the hotel. EZ Park does not have any relationship with the hotel. In the hospitality business - this omission is not professional. It was discussed with the sales team and the front desk. There is nothing they can do - it is how the property is set up. Additionally there was mold/mildew on the shower walls. We had pre-booked another trip with this hotel and we are carefully considering whether or not to give this another try.
| 1 | null |
Nice decor, poor service
We were greeted in a nice manner. Do not go to the bar. One grey goose, two shots of wells liquor, and a corona. $73!!!! are you kidding me! Then we order room service. We had some questions about the menu and the man who answered the phone sounded like we were bothering his personal time for a hotel we spent $$$$ at. No thank you Houston. Never again.
| 2 | null |
Avoid this one.
There was a certain bad odor in room which you smell as soon as you enter. Room furniture and bed were not clean. Bathroom wasn't too clean either. This place is in need of renovation. Breakfast consisted. of a half-filled milk gallon kept on table with two cereal dispensers. There was no bread or toaster in sight. Juice machine was broken. Occupancy of 2 out of 30 rooms during weekend explains everything. Only plus was free parking and freei internet.
| 1 | null |
Not a 4 star hotel
O.K. hotel , Excellent location very helpful and friendly staff . Thin walls , good beds very average 2.5-3 star at best. We paid $109.00 per night ,I would not have wanted to spend more on this hotel.
| 3 | null |
Old Historic Hotel, Great Location.
This hotel was built in 1918, keep that in mind. If you need everything to be new and shiny, not the place for you. But if you like the charm of an old hotel, this place is in a great location. We walked to Wrigley to catch the RedSox vs the Cubs. Also walking distance (one mile) to Lincoln Park Zoo, Conservatory and Lake Michigan Beach Trail. The bed was comfy and the shower was fine. Our room was very small. There is a breakfast that is included but we did not participate. If you get a good price, give it a try.
| 3 | null |
Worst Experience-Staff not helpful
I stayed there this weekend and will NEVER stay in a crowne plaza again. There was no hot water. I let it run for 10 minutes before it finally even got warm. This was at 8pm and then again at 10am. The desk person Friday night said he would have someone check it. Obviously this was not done. I spent until 4 am trying to go to sleep due to breathing problems. I am allergic to cats and thought that someone had had one in the room before. It turns out that I am probably allergic to down pillows. Someone at the desk at 3:30am took 30 minutes to come back with 1 pillow that was not down filled. Imagine my surprise the next morning when the water was still only just warm enough to take a shower. On top of that, I just received an email trying to get me to enroll in there priority plan when I never gave my permission to give out my email address!!!!!
| 1 | null |
Almost shocking
I stayed at this hotel for 3 nights. I strongly disliked it. The hallways and the room (pretty everywhere with carpet) strongly smelled like mildew/old/dusty, which was extremely unpleasant. The room was small, nothing special, and the bathrooms old and tiny. There was a used plastic cup on my floor when I checked in. No free internet, which I find shocking for a hotel that charges 300 bucks a night for a single room. A bowl of peas had been spilled in the elevator one day and it was still there when I left the next morning. The staff was for the most part not very helpful and some of them even rude. There was just one person - Dario - who was very helpful and nice. The last night I had trouble sleeping because the person in the room next to me had two or three small kids who were crying all night long. I could also hear every time somebody around me took a shower or when somebody talked in the hallways. I have to say: for that kind of price, I would have expected a lot more. I stayed in a hotel in DC for 170 a night, which was much nicer in every way. The lobby and the interior design is pretentious and cheesy (note: more gold and more glitter does not equal higher quality/taste). The worst part overall was the smell and the internet for me. Unacceptable. They don't seem to re-invest anything of the money they charge in the upkeep... highly disappointing.
| 1 | null |
DO NOT STAY HERE
They don't care about customer service at all! Our flight was delayed so we didn't land until around midnight. Called the hotel and they said they would come pick us up. An hour later and 2 phone calls saying "we're on our way" and then just no answer at all we showed up at the hotel. The front door was locked and we had to call and bang on the door for around 15 minutes before the guy sleeping in the back (which we could see the whole time) let us in. What kind of service is that!!!! Rooms are gross and breakfast is only from 7-8. I would never ever ever recommend this hotel!
| 1 | null |
An Excellent Hampton Inn
My coworker and I were greeted by two friendly front-desk staff at this Hampton Inn. Check in was fast and we were pleasantly surprised when we found out the hotel offers an evening guest reception.
Rooms are clean and modern and the hotel common areas are well maintained. I stayed here about eight years ago and the hotel looks as good now as it did then. The guest reception included delicious Mexican food along with complimentary beer, wine, and sodas. Embassy Suites could take a lesson from this Hampton Inn on how to treat its guests at a manager's reception (cocktails notwithstanding). Breakfast was standard Hampton Inn fare with scrambled eggs, sausage, cereal, waffles, etc.
The workout room was being remodeled and was not available to guests. However, the hotel provided us with free passes to a local health club--a nice touch. The parking at this Hampton Inn is free and plentiful. Also, the surrounding neighborhood is safe and shopping exists nearby.
This hotel is highly recommended with first-class customer service and we will be returning to this property during our next business stay in the San Jose area.
| 5 | null |
Pleasant stay at Hotel Monaco
Recently stayed 4 night at the Hotel Moaco, first time to Seattle. We arrived a little early but our rooms were reaady which was nice.
Its worth it to sign up to be a Kimpton In Touch member, You get free Wi Fi and rooms on he higher floors. We were on the 9th floor. Room was spacious and clean. Bathroom had a Keurig coffee maker and Tully's coffee.
We also receive a voucher towards $10 of mini bar items.
The front desk help was helpful with restaurant recommendations plus they have bulletin board to the side of the front desk where guests can right comments and post them. There were quite a few recommendations and tips from other guest about sights to see, places to eat, etc.
Bedding was nice but mattress was really firm, too firm for me, pillows also just okay.
Lobby nice. There is a cocktail hour, which we came in one night at the tail end and they said we could go to the bar and tell the barender that we just missed it and he/she would give us a free drink. That was nice.
You can use the computers in the business center to print your boarding passes, no charge for the first 15 min.
I would stay there again. Location very good, We walked everywhere from there. To the waterfront, to Seattle Center, to Belltown, to PIke's Place Market, to catch the ferry to Bainbridge. Lots of restaurants within walking distance.
| 4 | null |
Staff failed to act
February 13, 2012 people in room 205 and 209 were drunk, they were yelling profanity's, knocking on doors and making crank phone calls to rooms at midnight, at 6 am in the morning they were yelling and knocking on doors again, there behavior was intimidating and threatening to guests. Staff were aware of this as complaints were made, many guests got little sleep that night. The property is older but reasonably clean, would have been fine if staff had dealt with these people. They apologized for this and said "these people were part of a group of 42 guests". There is a lack of security at the BEST WESTERN Airport Executel.
| 2 | null |
Great New York visit
We stayed at the Edison in August for 6 nights. We generally enjoyed the hotel for its location and the helpful staff. The condition of the rooms could be improved though. I think the rooms are being renovated but ours had not been yet. There was mould in the shower/ bath just like here at home!! The a/c was old but it kept the temp comfortable. The ice machine on our floor did not work either. I would stay here on my next visit to New York but hopefully in a renovated room.
| 3 | null |
Didn't expect this....
I had to stay one night in Charlotte during my last trip to the USA. Normally I'm looking for a hotel near the airport but this time a colleague booked me a room in the Aloft. Fiat of all you have to take an elevator to get up to the reception floor and then another elevator which goes to the room levels. The location of the hotel is right downtown Charlotte and when I arrived on a Friday evening, the whole street was packed with young people, going out to bars etc. I think this is a great location for such a hotel since you don't have to walk far to find a place for a meal or a drink. The check in process was very quick. Right behind reception they have a bar. Rooms are big and very stylish. I liked it! Two bottle of water are waiting for a welcome drink. Internet is only available in the reception area (but free). Breakfast isn't really breakfast. You can buy something from a store. The only downside is the waiting time for the elevator. All in all, good location, clean hotel. Will stay there again!
| 4 | null |
Nice stay in a nice place
I had a meeting in downtown Baltimore and stayed at the Holiday Inn just across from Camden Yards. It was a nice place with pleasant staff and overall a good stay. It was a bit noisy - but the surroundings were very noisy and the hotel's walls actually muted it quite a bit.
| 4 | null |
Not bad for the price
As other reviewers have written, the rooms are small, but satisfactory and clean. I was in DC for a Saturday night function so only spent 1 night. I did have some difficulty locating it as it doesn't have much curb presence. The lobby is quite small but the adjoining restaurant/bar area provides additional space. I didn't dine there but did have a glass of wine with a friend prior to our function. Service was good and the price reasonable. My only criticism was the windows. They're old and I could hear street traffic. Otherwise, it was a satisfactory stay in a great location for only $109.
| 3 | null |
Didn't live up to its name
The view from our room was breathtaking .
However, I felt the bed covers could have been a bit cleaner. During our stay I noticed the comforters were a bit discolored. They were suppose to be white and looked gray with what i thought was some snot on the comforter. Perhaps the previous guest had children who tend to wipe their noses on the blankets.. (Very gross) Our stay was for 3 nights but thank goodness we had a double queen bed. If you're looking to hang out by the pool, prepare yourself, there is No pool bar. We walked to the Marriott Marquis right next door and had a cocktail by their pool bar. In all honestly, Had we known how nice the Marriott was we would have definitely stayed there.
The maid service in the Hilton was a bit slow especially when it came to refilling the toiletries . Restaurants were ok. A bit on the pricey side. They had a Starbucks on the premise and a frozen yogurt stand which was nice treat. Watch out for the water in the rooms. They're about $5 for a 16oz bottle.
What I really liked about the location is the Gas Lamp was walking distance . Many different restaurants to choose from.
As you walk by the bay you will reach the seaport village.. Another nice tourist attraction with many little shops.
If you take the monorail/train to Little Italy, prepare yourself. There isnt any. It might actually have 2-3 restaurants in the location.. What a waste of time.. It can NEVER hold a candle to NY little italy. whether its the one in Author Ave in the Bronx (which is our favorite) or the one downtown near Grand Ave/Mott street near china town.
| 2 | null |
You will not be disappointed!
The Palomar is in a great location (blocks from great shopping and Rittenhouse Square), it's cool without feeling "hipster chic", it's friendly and kind of quirky - but in a good way. I stayed one night with my 23 year old son and we both had a great time. The lobby "wine hour" was fun and friendly, the clientele is diverse, the staff is awesome, the beds were comfy - I just can't say enough good things about it. I will definitely stay there again and at any other Kimpton Hotel.
| 5 | null |
Sorely lacking
I had a two night stay here with my daughter last month. We traveled from out of state to look at colleges near Austin. Overall the experience was lackluster and disappointing. The check in was okay but seemed strained with what looked like an attempt to be zen-like without enough staff. We had small suitcases and were not offered a ride to the casita. While on the gravel path in 106 degree heat trying to pull the luggage along, a nice employee came along with a golf cart and invited us to hop on. The room was nothing special. Again, the minimalist look ends up prevailing but it is not well executed. The bathroom is institutional looking. The air conditioner was malfunctioning and made for a rough first night. It was "swapped out" on the second day. The grounds are not impressive. If you want to see gorgeous, go to Hana! The food was basic, think worn out trendy from the early 90's, unimaginative. Salad of "organic baby greens" was a few spinach leaves, a sliced strawberry and some sliced almonds. we eat more creative salads at home every night of the week. The activities are dumbed down. If you are active and expecting a workout or a thrill, go elsewhere. The resort is trying to tell you at every possible turn how green and environmentally conscious they are. Enough already, keep it subtle, this is not a new idea! The checkout was embarrassing. Several guests at the desk looking through their tabs and trying to verify spa and restaurant charges. Really? One couple asked for the charges to be produced and waited 10 minutes for the receptionist to call the restaurant and have the receipts brought up. Ugh. Stay away until they get up to speed.
| 3 | null |
Oct break in New York
We stayed at the Sanctuary Hotel for 4 nights and had a lovely time. The hotel lived up to expectations! The staff were very friendly and we were delighted to get an upgrade to a King size room with street view. The room was great, comfy and spacious. Great location. All in all - definitely a hotel to return to. Thanks to all.
| 5 | null |
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