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Solid choice.
Our pre-cruise stay at the Hilton was pleasant. This Hilton is centrally located in the downtown of Seattle. A 10-15 minute walk to the marketplace. A 10 minute walk to the venue where the Seattle Symphony performed. Although the hotel has a few years on it, it nevertheless is clean. Staff is competent and friendly. The free shuttle service to the dock to board the ship was a very nice gesture. The breakfast buffet had a myriad of choices and the food was tasty and frequently replenished. We would stay here again without any second thoughts.
| 4 | null |
It's New York.. but not Inter-continental...
My wife and I stayed here for 5 nights whilst revisiting New York as tourists after 25 years of business and transit stops.
We found the location perfect for our needs, using feet, tourist buses and cruise/ferry options to see the sights, take in a show on Broadway and a little bit of shopping.
The staff exemplified the US service culture, friendly, approachable and efficient.
The large bed was very comfortable and our room was made perfectly everyday. There are signs of age, it is not ultra modern or painfully chic but the atmosphere throughout, in the public areas and in the approach of the staff has an air of class and experience. We liked it and enjoyed our stay.
However... 2 small things for the management to consider... Firstly, coffee is not the universal drink ...some of us still drink tea?.. Our request for some tea to accompany our in-room coffee making facility was firmly rebutted, with the only offer being expensive room service.. so I got up each morning and went across to the deli on the corner and got tea for $1.50 instead.. and secondly WiFi.. We have travelled extensively through Europe in the last 12 months and from Tromso in Norway to Sevilla in Spain hotels, pensions, refuges, hostels and campsites offer free WiFi to their guests.... I will not pay an additional $16 a day for WiFi at the most expensive hotel I have stayed in for 3 years.. Starbucks is free so why not provide at least a timed/secured log in? This may be reflective of New York but it is not reflected 'inter-continental'
| 4 | null |
Unacceptable for a Hilton Hotel
I stayed in July with a few friends for 2 nights. When I first arrived at the hotel I was assigned an already occupied room, ok mistakes happen, so i went downstairs to get a new room. The new room was large and spacious and looked clean until I got a closer look. We found mold in the shower, vomit stains on the toilet and fecal matter on the pull out sofa. When I went downstairs to go and get a new room I did not feel that the agent had genuinely cared about my problem and I am a Hilton Honors Gold member, this is totally unacceptable. He offered to clean the room for us, not move us! Not sure what hotel policy is but I would never in a million years stay in the exact room again. After some arguing he placed us in a smaller room than what we had the night before and eventually comped one night of our stay (first he offered me hilton honors points....like anybody wants those) I felt that the compensation was a little on the low side considering we got moved to a smaller room. Overall I dont think I would go back. I would rather go to a smaller hotel that can manage the number of rooms that they have.
| 1 | null |
Nice lobby but hell of a noise in my room
I couldn't sleep 2 nigths because of the loud music in the rooftop bar. They changed me to a higher floor and I was comfortable the rest of my stay. But, they knew that floor was noisy so they should have even seal the windows or close those rooms. The rate was more than 400 dollars a night, so I was very angry. You can get much better hotels in NY.
| 2 | null |
Wonderful Staff, Comfortable Room , Great Location, Did I mention the Staff ? They were great !
I am a Kimpton Devotee and I believe this one to be among my new favorites. Especially after leaving this terrific little hotel and heading to the Muse Hotel in NYC ( another Kimpton property) where the difference a front desk reception or a genuine smile from the valet can really set the tone for any good hotel stay. Serously , each and every employee of this hotel and the attached Firefly restaurant was helpful, friendly and professional. Thank you very much.
| 4 | null |
Barely Worth the Money
Stayed for 1 night while on a school trip. Hotel is VERY outdated. My furniture in my room seems to have been made in the 1980's and as very badly worn.
Room also had a funny smell. The floor had stains all over the place and was very dirty in the corners. Bathrrom as clean but bathtub faucet dripped all the time. Blankets and comforter both had burn holes in them even though I had the non smoking room. Only good quality was the staff and the breakfast bar. Next trip I think I will find someplace nicer to stay.
| 2 | null |
Very Good Hotel in a Very Good Location
As you consider this review I need to let you know that I spent the first 45 years of my life living in the Boston area until moving to Phoenix 7 years ago; so I am very knowledgable about Boston and had some specific interests when choosing to stay at the Onyx. Also have become a fan of the Kimpton Hotels and their style from multiple stays at Kimptons in San Francisco and New York.
So, with all of that said, would highly recommend the Onyx in Boston for a business or pleasure trip. It is right next to the Boston Garden re: Bruins, Celtics, concerts and events; close to numerous pubs/restaurants (The Fours, McGanns, The Harp, Porter's, Sulilvan's Tap etc...) and a two minute walk to the North Station T/Subway station (green line) and 10 minutes to Faneuil Hall. However, it is in an office/industrial neighborhood so if you are looking for green grass, trees and expansive open space, this is not that type of location. The hotel is well kept, clean with a great staff. If you are a member of the Kimpton loyalty program you will get free continental breakfast each day. The rooms are adequate in terms of size, bathrooms good and the rates at the hotel are generally reasonable, especially when compared to some other downtown hotels.
If you are looking for a solid hotel at a good rate and need/want easy access to the North End, financial district and Boston Garden area I would recommend the Onyx highly.
| 4 | null |
Good Enough!
Very good shuttle service from airport to hotel every few minutes. We landed late at LA airport (after 12 PM) and immediately we got the shuttle to hotel. Its a decent hotel. We travelled several times to and fro to the airport to pick up our rental and it was very easy from this hotel. We had a neat room to stay in with comforting beds. No breakfast included.
Overall a good experience we stayed 2 nights. We shifted to radission the third night as this was becoming expensive.
| 4 | null |
Decent but not great
Got a good rate but was a little underwhelmed with the property. It struck me as a little worn and not quite up to the standard set by other Fairmonts that I have stayed at.
Pros: location, service, lobby bar. Friendly people that were helpful.
Cons: Pool area, workout room, general "feel" of the place. We went to the W to check it out and liked that better. I will probably stay there next time for a few more $$.
| 3 | null |
Excellent hotel in best location
The hotel has very nice spacious rooms. The style is a little old fashioned but this is done very nicely. The location is just excellent close to Central Park, 5th Av and broadway. The service is excellent, just be cautious at breakfast time. There might be a waiting line. The gym is quite nice and large enough with good equipment. I think for vacation as well as business stay a great place.
| 5 | null |
Too many negatives outweigh the positives.
Unless you HAVE to stay AT the airport, look elsewhere.
First of all, I will start out this review by saying I’m not a big fan of LA. From a business prospective, It’s noisy, congested and expensive, but my job takes me all over the US and I deal with it.
I stayed in room 1502, a King room overlooking the airport. Apparently my Gold Marriott rewards status didn’t qualify me for a better location in an empty hotel. Despite getting in at 2:00am I should have changed rooms.
I don’t see why you would stay here. Granted it’s a “Marriott”, but an old one. I have to think in this price range there are better possibilities.
PRO's:
• Very good beds and excellent pillows. Nice down duvet.
• Updated décor throughout room and hotel, though not “upscale”
• LG 32” flat screen TV
• Solid surface counters with tile floors in bathroom.
• room was clean
• Small seating area with table
• Has small fridge
CON’s:
• EXPENSIVE. I just stayed at the JW Marriott last week and while expensive, I felt I received a good value for my dollar. Not so here. Continental breakfast is $15+, eggs/bacon $25
• Moderate to severe noise. Mostly planes as you can see the runway from the rooms, but there is a trucking terminal across the street which made as much noise as the planes. Fire station is just down the road.
• Painfully slow valet. I ended up self parking which STILL costs $28. I believe valet was $34
• No Microwave
• $10 Fee for wireless (although mine was comped)
• Construction on site, some areas roped off, difficult to park, walk into hotel.
• Older properties have smaller rooms than newer properties. This one is no exception.
• Slow internet
WORK AREA
• The work desk was good size, with a mediocre chair. Only 2 outlets for electronics
Breakfast/Food
One pleasant surprise was the concierge lounge on the 16th floor which was included with my room. It was large and well stocked and had an excellent continental breakfast and some hot choices such as prefab scrambled eggs and bacon.
SCORE: This is a subpar property for the money. I would give this property an 80/100 overall and an 60/100 for value. Look elsewhere and get as FAR away from the airport as you can. It is very busy virtually ALL the time. The FedEx terminal is at this end of the runway and they run when the commercial jets are done for the night.
| 2 | null |
Unforutnately disappointed
me and the girlfriend checked in on the 25th october 2012 for four nights and I'm sorry to say this is one of the most forgettable hotels I've stayed in. Our first two nights were disturbed by the heaters in the wall waking us up and then we got moved to another room, then the emergency alarm woke us up at 4am in the morning.
I did not think the staff were helpful and I personally did not rate the actual hotel rooms.
I wish this could have been a positive review, but i regretufully give it one star.
| 1 | null |
I am hoping it was an atypical holiday weekend
I am a member of Hilton Honors and I do generally enjoy their properties. I also am happy with the point system (even if they are not as generous as they once were - boo such a shame!). This "Resort" was not for us, I am guessing being fully booked on a holiday weekend with a ton of kids was the major culprit of our dissatisfaction. We are a couple in our early 40's without kids. Full disclosure, I am in the design industry so I notice design details. The room was a little outdated, I am guessing it was remodeled about 4 years ago. The furniture has nicks and tears in the faux leather accents on the desks and the fabrics are showing their age. The bathroom wallpaper is ready for a change starting to tear apart from the wall and the tub which had been resurfaced is chipping. I found the bathroom clean, however, so that is the most important part. They need more hooks. They also had good bath products - bonus point.
The pool had too many kidlettes. They were having fun, diving, splashing and families playing ball together. I am sure it is fun for the families, but not for us couples looking for quiet downtime. Too chaotic and the pool was dirty - hair, leaves and scum from too much tanning lotion, pool toys, and multiple people. I am not going to fault the hotel entirely for this, just a volume of people/kids issue. I definitely took a hot shower after my pool experience. I never went back in the pool again - just gross. They also had a band, which played soft rock - wasn't my thing and it was playing very loudly. It contributed to the chaos rather than being relaxing. Hard to find shade since most of the chaise lounges were taken. Needless to say, it was not the lounging relaxing experience I would have preferred.
The parking was problematic. I don't understand the number of parking spaces to rooms in the Villa area? I am disabled (they did have 2 spaces, but they were being used) and I had to park in another section entirely, couple of buildings down the path. That was a drag. With a parking at a premium of $32.00 a night, it should have sufficient parking around the room for all the occupants. They were quick to offer a refund us for the night since I parked further away, so kudos for customer service on that issue.
Light on the balconies at night are on too long. I was told that they are set on a timer for 4am(they didn't shut off until 5am.) and the light shines through the blackout shades. They did offer to have security come turn it off, we took them up on that the second night.
Bed is not that comfortable, a little hard. Pillows are all feather and too soft, but I imagine I could have phoned for a different pillow.
The breakfast was a joke and frankly annoying. The staff was very pleasant in all the interactions, but they were clearly handling too many tables at once to service them properly. Took about 30 mins to get seated on the 1st day and about 10 -15 mins the 2nd day. We waited each time about 20 to 30 minutes for the food to arrive and by then it was cold. I asked for a hot sauce for my luke warm omelette, but at one point realized it wasn't coming, just ate it so it wouldn't get entirely cold. I did try to walk around to find it myself, but it was a lost cause. The staff was running around taking care of everyone. They were not slackers. Please get some more staff on a busy weekend! For the cost of breakfast and the extraordinary wait, it was absurd. I hate buffets and didn't want to be forced to pay for a pile I food I didn't want. I should have gotten wise on the second day and paid for the $20.00 per person buffet to get a move on or gone elsewhere. All that being said, the restaurant has a nice view of the Bay. The food tasted O.K., except the temperature.
Last complaint, we are at the Villa's portion which I imagine is over $200 a night. We walked out of our room on the last day for breakfast and our first sight is a pile of fast food Taco left overs, from some other guest, accumulating flies. When we left for good, a couple of hours later it was still there. It was gross. Couldn't believe another guest would just leave it there and not throw it away themselves. Inconsiderate! Down the hall from the left over taco trash, there was a pizza box, used napkins, and paper plates laying in the landscaping, at the exterior hallway. It contributed to an overall down scale appearance. What I don't understand is that it seemed to be mostly families and it isn't an inexpensive hotel? I never treat hotel grounds like a trash can, I was shocked by the guests laziness. I was not a fan of this resort, but again I do think holiday weekends lend themselves to high volume of people so I am not giving the bottom rating, because it may not be a fair assessment of the typical experience they provide.
| 3 | null |
Not worth the cost
I traveled here on business/training for work, and because the week-long training was held in the hotel conference room, I was advised to stay here. The cost was $169/night in August. Not worth it at all! My bed/room (Room 12-172) smelled of urine. I'm not kidding. All phone calls, even local and 800 number call, cost $1, but there is no warning of this in the room or on the phone; I had to ask the front desk staff. The hotel charges $10.95/day for Internet access. Wireless is complementary in most hotels, but if I'm paying $169/night, I expect Internet to come that. I used the Business Center's fee computers and Internet, but then Internet went down for several days, and the hotel had to call an off-site technician to fix it remotely, which didn't happen for the last 3 days I was there, so the hotel gave me free Internet from my room for those days. The in-hotel restaurant charges $18 for a cheeseburger! Ripoff! There are no drinking fountains in the hotel that I could find. The TV remote didn't work. The bathroom/shower had very old tile. Because I'm a federal employee and tax exempt, the hotel staff promised me I wouldn't be charged lodging taxes, but I was anyway, and it was a hassle to get the taxes refunded after I got back home, after I tracked down the name of the person in the Finance/Accounting office to call and email. She called and emailed me back right away, unlike the front desk staff whom I emailed twice but who never replied. I will NOT be staying here again.
| 2 | null |
Family suite ideal for travel with teenagers
Stayed at the Metro for 4 nights and found it to be ideal for our first visit to NYC. Family suite was great value and like a small apartment.
We were not in an upgraded room, but it was fine. Our rooms were bigger than in most European hotels (I see someone else posted about tiny rooms in Paris - I agree the Metro is nothing like these!).
The roof top terrace bar was great and had an amazing view of the Empire State Building and a chance to sit outside in the heat of the city.
Buffet breakfast was straightforward and reflected the price. I would recommend the Metro to my friends. It's a straightforward good value hotel.
Top Tip for NYC first-timers - We found the yellow cabs are incredibly good value compared to taxis in UK / Europe. With four of us it was often as cheap as four tickets on the subway. Eg Metro to Top of the Rock for $7 inc tip. Flag one down!
| 4 | null |
Gorgeous Lobby
The rooms themselves are pretty basic, but the hotel lobby and entryways are exquisite. Breakfast was very good and the hotel staff was attentive. We stayed here for about a week and had to make a few changes to our reservation the front desk was extremely helpful. The gym, sauna and pool were usually empty and the health club was modeled off of 1920's luxury ocean liners, the mosaics in and around the pool are all original. A great way to relax after a long day of driving around LA.
| 4 | null |
Nice rooms, nice staff, excellent location
Chose this hotel for the location. Right next to the Embarcadero BART station which made our ride in from SFO simple. Also easy to hop the streetcar to Fisherman's Wharf and the Muni to other locations. Plus the cable car was right outside the hotel, and the hotel staff was very helpful in directing us to the right trains for where we wanted to go. Nice area, walking distance to the Ferry Building, Starbucks and Walgreens across the street for basic necessities. Perfect location.
We were very happy with hotel itself also. We don't normally stay at large hotels, but were able to get the personal attention we like and had no issues with crowds of business people there for seminars. Plenty of room for everyone. We arrived on a Wednesday and got upgraded to the 17th floor with a nice view of the Bay Bridge. Check in was effortless, staff was very friendly and helpful. Room was clean, sleek, and very modern. The bathroom mirror even had a television built into it. A little unusual, but you can watch the news while you brush your teeth! Printed our boarding passes for our flight home right at the front desk, and check out was simple as well.
My only "complaints" were that the bed was a little too firm for me, and the city traffic noise could be a little loud early in the morning, even on the 17th floor. We just left the fan on all night to give us a little white noise to mask it. Neither of these were major issues.
I highly recommend this hotel for a nice visit to beautiful San Francisco!
| 5 | null |
Nice hotel, but a bit underwhelming
Not in the best location, and no room service after 11. The lobby is pretty, and the rooms are nice.
| 3 | null |
Glad I didn't pay and only used points
We parked our car in the garage and left it there a few days ($9.00 charge if you pre-book, which was wonderful) and then waited for the shuttle to take us to the Airport. Rude front desk man, it was 2 am so maybe that's why and no one greeted us at the shuttle stop, I guess the Valet people didn't care about us, but geeze, a hello would be nice. Shuttle was fast and dropped us off. Upon return a few days later, I was upgraded to the Executive Floor (for a fee). Bed was super comfy. I requested 4 towels and they knew 4 of us were in the room, yet 3 towels. Phoned housekeeping at 11 pm to get more, NOTHING. Not happy. Breakfast in the Executive Suite part was ok. No eggs, bacon like other Hilton's I have stayed at, but that's ok. Upgrade was not a whole lot. The thing that bothered me was the construction that started at 6 am. I got hardly any sleep on the vacation I was on (party scene) so I wanted to sleep in, but it sounded like the walls were crashing in. Not happy. Oh well.
I may/may not try this again. I do love Hilton's and my points, but this experience did not leave me wanting to return so quick. Headed to LA next month, I already booked somewhere else.
| 3 | null |
Wheelchair accessible!
The wheelchair accessible room in which we stayed is great! We've stayed here twice in the last six months, and have been impressed both times. Wish we'd found this place sooner. The room is always neat, clean, and very comfortable. The manager Henry is a very caring person, and goes out of his way to assist us. The hotel location is close to everything we need without the hustle & bustle of the downtown area. The price is right, and the free parking is an added bonus. We're looking forward to our next visit!
| 5 | null |
Hotel was great! Richard was awesome!
We had a wonderful experience at this hotel and in New York! Arriving at the hotel Aug.13th in the afternoon we were greeted by Richard. He was amazing! Not only did we get the view we wanted we also got an upgrade. Richard was very friendly and super helpful. He made our stay even better. We had a little issue with the bathtub not draining and a light not working but we mentioned it to the front desk on the way out and it was fixed when we got back. Taking 2 elevators wasn't a big deal and Times Square was in walking distance. We could also walk to the Broadway shows we went to see. We were happy to see Richard at checkout on the 16th and he was still very helpful and was glad to hear our stay was wonderful. Thanks for helping to make our stay at the Hilton an awesome experience Richard!
| 4 | null |
Very good with some concerns for the future
It is almost twenty years now since I first stayed at this hotel in NYC. Since my first time there, some things have always attracted me to this place. Its location, its small hotel ambiance, its very comfortable and practical rooms, the option to use the kitchenet in the rooms.
But, this time, some details seem to have changed and I am concerned for the future.
It is true that, this time, we had the big storm Sandy to worry about. We were in NYC on October the 30th, 2012. Everything went OK in the Hotel. We thanked God we were in this location, where some wind and rain were the only things we felt.
However, something was different, from the first day. The Hotel looked a little bit outdated. The staff a little less efficient. The door bell staff could not find a package that had arrived for me one day before my arrival and I had to be somewhat insistent with them. When it finally arrived in my room it had a tag of the San Carlos Hotel on it!
I had no internet for most of my stay. Nevertheless, if I had not complained they would have charged me, and it is not cheap to have some access in the rooms . The room had a falling cupboard door that was not fixed. The heating in the living room of the suite was not working and had to be fixed. Last but not least, every night there was a somewhat disturbing movement of people in and out because of the new bar at the 30th floor. The lifts were always full and, sometimes, I had to wait some ten minutes to take them along the day.
I fear the Kimberly has changed its operating policy. It reminded me of the San Carlos, the hotel just in front where I stayed some years ago and did not like. In view of what happened to my package, I supposed both hotels have the same owner now. I still find it a good place to stay in New York, but something seems to have been lost. It does not look like a luxury hotel anymore.
| 4 | null |
Found the Microtel very smelly. The first floor hotel...
Found the Microtel very smelly. The first floor hotel smelled like someone was cooking garlic and onions when we arrived at 9ish PM. The smell was still there in the morning. Our TV looked like it would fall off the cabinet it was on and it didn't work very well. It went to a blue screen every few minutes, we gave up and went to sleep. I went to the lobby about 4:30AM and the only person there was sleeping in the back area. Would not stay here again. I guess the name fits the property Micro Hotel.
| 2 | null |
central location, good breakfast but overrated
My husband and I stayed 5 nights in this hotel. It is centrally located in a quiet street, within walking distance of the underground, the Empire State building and Macy's. A nice breakfast buffet is included in the hotel rate. The room was OK but when we came back one night after dinner, after spending the whole day out, it hadn't been cleaned (+ no fresh towels,..). That was an unpleasant surprise because the rate we paid was rather high (even for New York) and we expected a bigger room and better service. After this experience I would recommend in Manhattan either the Michelangelo (great rooms but a little more expensive) or the Belvedere (less expensive).
| 3 | null |
Great location, breakfast, but no Internet?
As everyone else says it s a great location andd the staff was absolutely great. The beds were a bit small and not as comfortablee as I am used to in a Hilton. The sounds outside during the night were annnoying as well, but I am not sure any other hotels in the Fisherman's Wharf area are any better. I also paid quite a bit for the superior room (assuming some type of view) and they hotel is about 3 bloccks from any kind of view. The general description for superior rooms (not specific to this hotel) include free breakfast and internet. My biggest dissapointmment was no internet. This is a must, especially for a vacation location. We had to fiind internet at a Starbucks.
| 3 | null |
Great hotel
A great hotel, with good facilities. However the rooms were not a big as we thought they would be for the price paid. You are also a bit of a trek away from the Kodak theatre and other tourist areas. The pool was also closed while we were there in peak season. Would probably try another hotel when visiting la again.
| 3 | null |
Great Vacation!
We found this resort online and read many mixed reviews. I have traveled quite a bit and can say that this is one of my top 5 places to stay! We stayed in a casita and could not have asked for more. The suite was clean and updated. My kids loved the pool and met many nice families. The pool area was neat but was well used so there was some mess. That is not the fault of the staff, they were around to clean up and even had large water coolers available that were refilled during the day. The breakfast buffet at Rico's was wonderful, the dinner selection was limited but fine. I called before our stay and spoke to the consierge David who set up a perfect trip to the Grand Canyon and gave us some great dinner ideas upon arrival. He was great, had directions to everyplace we wanted to go and even gave us coupons. The staff was nice and knowledgeable. Great family vacation that I would highly recommend.
| 4 | null |
Great Location
The staff at this hotel are friendly and helpful. The rooms are clean, updated and stylish. There is free wifi (something you don't always get these days!). And the best part is the location. The hotel is situated one block from the main shopping/food area in the University District. Also, the hotel is situated very conveniently to the I-5 and all of the main neighborhoods (my husband were in Seattle house hunting so we drove all over). Although it is not a massive chain hotel, they have a surprising number of amenities for a small boutique hotel (e.g., restaurant, bar, attached coffee shop - Tully's yum!, and a small gym). Overall, it's a great hotel and I would recommend it to others wanting to stay in the University District.
| 4 | null |
Ideal Location
This is an ideal base for taking advantage of all the tourist sights and activities.
Likes:
- location
- easy access to the Metro (no need to step outside)
- clean comfortable rooms
- close proximity to 7th street where there are plenty of restaurants.
- easy walk to the White House and area.
- concierge desk very helpful and good suggestions
- toothpaste in addition to shampoo etc in the washroom
- well organized; we were a large group and when we arrived all our room cards were made and placed in envelopes with our names.
- there are several places to eat in the lobby including a Starbucks (but no free wifi there - unusual as all Starbucks have free wifi - see below)
Dislikes:
- high daily prices for wifi (it should be free - most hotels hi and low end have free wifi)
- once I called the front desk to ask if local calls were free, I was told that they were but that there was a fee just for dialing out of the hotel (?). Ok so they're not free. I asked if I could go downstairs and make one local call from the concierge desk - the person at the front desk was not receptive to that at all and told me that there was no one there anyway. I could see from my room window into the lobby that there were in fact 2 employees at the concierge desk. I went down to the concierge desk to make my call without any problems (was helping some people get back home before hurricane Sandy was about to hit.)
I had a good experience here and would consider returning if the price is right (if I could get a good deal).
| 3 | null |
Had better accommodations
Offer fruit during breakfast. Have staff watch and maintain cleanliness of dining area, and replenished food stock before something runs out. We have relatives in San Antonio and we plan on returning to visit from time to time. And we won't be staying at this hotel again.
| 3 | null |
Convenient
First time there it's a little odd figuring out where to go from the metro stop (Lenfant Plaza) but once you figure that out (You head through the capitol gallery building) it's a really convenient location. 1 block walk to lenfant plaza metro which has multiple lines on it. Your only 1.5 blocks off of the mall and basically right behind the air and space museum so if you are there for tourism very convenient. Btw when you head to metro in the morning left out of hotel into building directly straight ahead.. hit up the vie de france cafe for some great pastries for breakfast very yum and better than the restaurant stuff in the hotel. The bar/restaurant thing at night in the hotel isn't that great imo more of a sports bar and the service in it while ok isn't great. Rooms are very nice from the couple of times I've been there. You may hear trains now and then as you are very close to VRE train station.
| 4 | null |
Fairmont not worth the price.
Stayed at The Fairmont for seven nights,June 17th - 24th 2012.We stayed in a Signature room in the Tower portion of the Hotel. The room was very clean and the beds were adequate, The Staff were extremely friendly.and very helpful. The problem I had was with the room. The room was tiny with two full beds a desk and TV, thats it. No setting chairs, no in- room coffee, no microwave, no refrigerator. The wi-fi is $14 per day. The parking is $75 per day. If you want to eat in the Hotel, breakfast runs around $100 for two people.
| 2 | null |
Convenient and affordable in downtown Phoenix
We were very pleased with our accommodations just a 15 minute walk from the Convention Center. The hosts were thoughtful, competent, careful, and helpful.
| 5 | null |
A hotel worth experiencing
This is obviously one of Marriott's flagship properties, and it's clear that Marriott takes steps to make sure it offers a good experience. The staff is polished, and the service is excellent, even for a large property with lots of turnover. The amenities are top-notch, including the revolving restaurant overlooking Times Square, the well-equipped workout room with a city view, the concierge lounge, and the lobby. Even the elevator system is cutting edge. The location is great. There are plenty of less expensive options, including a nice Courtyard near Port Authority a few blocks away. However, unless you're just looking for a place to sleep, the experience is worth the extra money.
| 5 | null |
Never again
I booked your property on Kuykendahl Rd. due, in part, to the good reviews it received on the internet. Let me tell you of my experience.
The property has good curb appeal. It presents well and is well located to things in Houston.
The room looked OK at first glance. It is hard to tell the room condition until you actually have made yourself at home. However, upon closer inspection, there were a number of significant shortcomings that should be addressed.
The mattress should have been retired 10 years ago – a spring is sticking up out of the top of the mattress I had to cover it up with a towel and it was sagging and very, very stained on the sides – Yuck!. I called the front desk about it but…Nothing.
The floor was not mopped or vacuumed – how do I know? I spilled something on it and being a conscientious customer wiped it up with a hand towel and the towel was black from soot and covered with dirt and hair. The chairs have rips in the seats. Two of the lamps have the on-off switch broken off or loose – electrical fire potential?? Rusty water coming out of the taps.
I could go on and on. There were at least a dozen things that were sub par for most travelers – we are talking basics here. Not the Taj Mahal.
Perhaps the worst part was that the place was filthy and one can only wonder what kind of clientele stays there unless they have to. Anyone with a choice will only visit the property ONCE. Don't stay there.
| 1 | null |
STAY AWAY...SKIP DUMP....DANGEROUS FOR CHILDREN
Not what I expected from a Wyndham....Parking is very tight & you might have to walk a good distance from a parking space to your room. Third floor rooms are very warm even in comfortable to chilly outdoor weather! The wall unit air conditioner did nothing but make noise, as did the wall fan in the master suite!! The bed was the most uncomfortable bed I've ever slept in...after 2 of my 6 night stay my lower back hurt. Especially unexpected was a hidden danger from the king bed!! There was a narrow walkway on between the wall and bed. Two ragged, sharp steel support bars jutted from under the bed 3 inches past the pedestal and mattress! The bed skirt hid these bars and I unexpectedly slammed my shin into one of them....Left a painful puncture & gash on my shin! I walked with a limp for several days after this incident. DANGEROUS FOR BOTH CHILDREN AND ADULTS. Do yourself a favor and stay away from this place. Much nicer rooms can be found in nicer areas near the beach and SeaWorld for comparable rates. No complementary coffee in lobby, $3 coffee sold in restaurant , SLOWEST WiFi I'VE EVER ENCOUNTERED!!, Hot rooms, unfriendly staff. Notice as you read the reviews that the Manager responds only to favorable reviews....that has to tell you something!!! STAY AWAY
| 1 | null |
Great stay
Very friendly staff for such a large hotel. Nice room on 22d floor with views of the capitol. The room is not very large, but clean. Good shower. The bed was comfortable.
| 4 | null |
New but lacking
After staying in a suite at a nice La Quinta in Oklahoma City I came here to this La Quinta and got a suite. Unlike the suite in Oklahoma City with two rooms and french doors opening up to your master bedroom it's one cramped hallway feeling room with only one TV. I can only imagine what the normal room size is. The people here have a hard time speaking English. On the bright side, the food is good and the beds very comfortable. If only the rooms were larger...
| 3 | null |
Wow
This hotel is beautiful, very ornate setting. We were asked if we would like to upgrade for a moderate fee, we agreed and had an executive suite on the 23rd floor. The room was huge with two double beds, lounge, two bathrooms, breakfast, non alcoholic drinks and nibbles all day including savory nibbles in the evening.
The staff were fantastic, couldn't do enough for you and we're very forthcoming with any information you required.
I would recommend his hotel.
| 5 | null |
It was just OK
I have no complaints as I paid less than half the price of an average hotel in Boston, but I only stayed there for a night (we arrived late at night and checked out early in the morning); can´t imagine what I would be to stay there more than 2 nights for example.
The room was clean and cozy but too small and everything fitted like a puzzle.
There is no breakfast.
The location was the best part. Great great location.
| 3 | null |
Dallas getaway
Stayed here when it was Crown Plaza and returned to Wyndham and received the same room as on first stay almost 2 years earlier. Hotel is nice with plenty of room for 4. Clean pool/hot-tub area and plenty of towels. Service staff friendly and helpful.
| 4 | null |
Nice experience
This is great hotel in the Printer's Row section of Chicago, and its staffed by attentive and helpful people, dedicated to helping make your stay a great one. The service was wonderful overall. The neighborhood has everything you could need (places to eat, coffee, etc) and its access to the El, and the bus lines makes it easy to use the hotel as the hub for all your activities and explorations in Chicago. We stayed at the Hyatt at McCormick Place for the first part of our trip (business), but the Wyndham Blake was a much better room and overall experience.
| 4 | null |
If you want to stay in Times Square
Great hotel staff, attentive and courteous. Rooms clean and large for a W hotel. Would stay here again if I wanted to stay in Times Square
| 4 | null |
Nice Hotel - Cold Shower
This is a nice, comfortable, conveniently located hotel with an attentive staff, and nice restaurant. I was prepared to give the hotel a rating of 4/5 or possibly 5/5....until, 4:00am on the day of my check out when I took a lukewarm (and I'm being generous here) shower. I'm sure that this was some sort of anomaly, but its hard to get past a cold shower at that time in the morning and give a good or excellent rating.
| 3 | null |
Buyer Beware....Seriously stay somewhere else for the $$
I travel A LOT! I have been home 10 days in the last 60 and let me say that I could not have been more disappointed with my stay at the Marriott Marquis. Let me start by stating that I am a Marriott Rewards PLATINUM member, so you would think that the service that I would receive would be the best, right? First, they had no idea what (or if there was a room for us) when we checked in. Our flight was delayed about 10 hours in Washington DC, but I called the Marriott just to let them know we were delayed. When we checked in, the computers were busy doing their accounting and all I know is it was 5:00am and we had no room. After about 30 minutes, we were put in a king with a pullout, so we went to the room and our daughter went to sleep on the pullout. AFTER WE WERE ASLEEP, the front desk called (yes, and woke us up after staying awake about 24 hours) to say they had a room available for us if we would like to move. I informed them that we were asleep and would move when we woke up. At about 8:00 am (yes, after 2 or so hours of sleep), we were awakened by small children running and screaming in the hallway and I decided to just get up. I went downstairs while my husband and daughter were still sleeping about 10:30 to ask about our room, and yet again the desk agent had no idea. He said he would immediately work on it though and offered us a free buffet ($31/pp) for our inconvenience if I would wake up my daughter and if we could eat by 11. I thanked him, woke the others and went downstairs. All I can say is that it was a good thing that the food was free, because I would not have paid for it. My friends all tease me that I will eat anything, but this omelette that I was given looked like the leftovers from last night after being placed in a blender. I did not eat more than one bite. Next, we moved rooms. Re-packed and schlepped our stuff. The rooms are basic, the air smelled stale, I felt the need to clorox the bathroom, doorknobs, light switches and was disgusted with the other people's hair that came with the process. OK, so you are in Times Square. Yes, you are close to the Broadway shows and crowds but that is the only advantage to this hotel. BTW, the elevators can take a really, really long time. Did I forget to add that even though there is a "Starbucks" on the lobby level, that it is not a "real" Starbucks (i.e. doesn't offer things like oatmeal, etc. and the service is really slow?? Go to Amy's Bakery instead for great coffee and pastries, well worth the 5 minute walk. We were scheduled to return in a few weeks and after spending almost a full week there, I cancelled my return reservations and stayed elsewhere - with fabulous service, dining, and rooms (for less $). Oh, and I should add that never once did any hotel representative check in with us to see if things got better....What the heck is going on with this Marriott???
| 1 | null |
Close to Midway Airport
You may have to get used to the airplane traffic and work trucks during certain times but overall this is a good hotel. Clean room, good location, friendly staff at the front desk and adjoining restaurant. I enjoyed my stay and couldn't beat the location for getting around this part of town and accessing the expressway.
| 4 | null |
It'll do
It was an adequate room. Ugly yellow walls...that was strange. Nice pillows and extra cold when you went in. Bothersome that the maids start banging on the door at 9 AM to change the linens.
| 3 | null |
Good Service
Did not know that the fellow who started the Holiday Inn hotels was from Memphis until reading about it while having lunch...for more on that see Blue Plate Diner. We were without transportation and Trena Thompson was just a delightful driver/helper as we were driven from the train to the hotel. (Hotel provided transportation the next morning as well.) The hotel is clean and the beds most comfortable. We really appreciate their services and facilities.
| 4 | null |
Luxury in DC
The Four Seasons in Georgetown is just as amazing as you would think it is. We were there for a (glamorous) wedding and nothing disappointed. I have been to the Four Seasons DC before for events but this was extravagant. It was a five star event at a five star hotel. The staff was wonderful and the rooms made you feel at home. You were even pampered in the restroom. It was such a delight to experience a weekend at this hotel and I would love to go back!
| 5 | null |
surprized
I really cannot fault anything about our stay here.After reading some poor reviews I was very worried.We got to Hotel Pennsylvania at 11.30 pm and were checked in quite quickly.Our room was just fine even though the room is not very modern it was clean .Ours beds were made each day,which I did not expect.We had a two night stay here in April.It is situated in a good location.
| 4 | null |
get a room at the back ;)
Good value for the location - a few steps away from the hubbub of Times Sq. First room I go was 2nd floor at the front. Newbie error I am sure. Room was tiny and smelled of cigarettes. But when I called the next morning and asked to swap the guy couldnt have been nicer and gave me 2 rooms to choose between. One at the back - 7th floor was fab. No view at ALL, but twice the size.
Rooms were clean but sparse. Air con woke me up a few times doing som clanking. I had a bath which made me very happy - but hot water seemed a bit unreliable in the bath and the plug didnt work - so you got out quick before it seeped away ;) No inroom amenities beyond bed and TV really, but the deli next door was great for morning coffee, juice etc. And I certainly had more channels than I've had in other hotels which was welcome
A bit scruffy around the edges, but if you want to be in the centre, with a quiet room for good value then its definitely possible at St James.
As for the staff - it varied HUGELY - had a couple of guys who were wonderful, really great and helpful, then sometimes I got a couple of guys who just were totally stand offish. Happily the nicer guys seemed to work the most :)
| 3 | null |
Off the Worn Path but Excellent for Business or Pleasure
Very nicely done and updated rooms. Balconies with views. Very helpful staff. Really, nothing to complain about at this property other than the location (if being in the center of everything is important). How the Sheraton deals with it is a shuttle providing unlimited use all day and into the evening (8pm) for rides to the gaslamp district, other hotels and other attractions. Fitness center is very nice and a nice sized pool area with stuff for the kids to do. No downsides that should keep people away from this property.
| 4 | null |
Great hotel, well located. Pretty Quiet too.
We had a nice quiet room with great views. Beds were comfortable. The roof top pool was great for cooling off after exploring Boston.
The breakfast was great (except fot he fact that kids cereal cost $6, whereas adults cereal costs $3.50???) but the room was freeeeezing. Bring your sweater, and your jacket when you go down!
| 4 | null |
Borderline terrible
Their hot tubs look very old and don't appear to be very well maintained. That could be fixed just by draining and getting them re-painted. Their pool looked decent. The place looks like a bunch of old efficiency apartments. The lobby looks nice, the rooms not so much. It might be cheapest for them in they just tear down the entire sert up and start new. The rustic appearance in the photos are luring, but these rooms are just ran down and old. The original construction was cheaply done. Plane wood boards everywhere, including the bathroom where you can see little black spots of mold growing. The toilet was so loud you better hope nobody has to use it at night. The bathtub was oxidized and so dirty looking I would only use it for a shower with sandals on. The beds were Fred Flintstone style. (Very hard) To top it off they used some sort of scented room freshener. They used way too much it. I am very sensitive to perfumes and fragrances (Allergies). I was unable to sleep in this room because they used so much. It was overwhelming for the people I was traveling with too. I booked two night I only stayed one before moving to the Best Western Riverwalk. Their "breakfast buffet" consisted of dry cereal and juice. Their customer service was great, but that was the only great thing about the place.
| 2 | null |
Great place to stay and not just because of the price!
We stayed here for a week in May and really enjoyed our stay. We had a lovely surprise that the bunk bed room we had booked was actually a more spacious room with two comfy singles with an amazing view of the Hudson River and Hoboken skyline. Two large bottles of fresh water were provided everyday.
The area of the hotel is simply amazing with gorgeous apartments and cafe's and bars dotted along every street. We walked everywhere from here! The old style of the hotel is unique and a lovely experience, the staff uniforms are great! Even though the bathrooms were shared they were spotless, constantly being cleaned.
We had a great time taking the free bikes out along the Hudson River opposite and cycling to the Brooklyn Bridge and seeing the Statue of Liberty.
A great place to stay at a brilliant price, sure we will be back!
| 5 | null |
Stay here
Stayed for three nights. Location excellent, staff outstanding. Definitely worth consideration for your visit to Chicago. Lots of restaurants nearby and the location is such that you can walk pretty much everywhere.
| 5 | null |
Great boutique hotel
Fairly inexpensive and nice little place. Good location and the staff was VERY helpful. It is a boutique hotel, so dont expect the Ritz. only one elevator and it barely holds 3 people without bags and the rooms are very small. Although small, they are very cozy though. Love the fact that they have free Wifi, which is not comething you see often in large city hotels. All in all, it was a very nice hotel and i would definitely stay there again.
| 4 | null |
Great experiance
Pleople there are nice and polite. Very clean. The free breakfast is good, there is a big varietly. Kids friedly.
| 5 | null |
Good short stay
We wanted somewhere in downtown SF which was in walking distance of the Farmer's Market and Pier 39. This is it. A bit off the beaten track but on main roads. Easy to locate if you are driving. The biggest asset is secure and free underground parking. The reception staff were friendly and efficient. The room was excellent. Clean and recently refurnished in a classy dark wood. A good quality large flat screen LCD TV with plenty of channels. Bed was very comfortable. Some nice restaurants locally. Highly recommended for a short stay on a road trip!
| 4 | null |
Work Trip
I had a so-so stay at the Hilton on 6th Avenue. When I checked in, I stood in the HHonors line when I checked in being that I'm a gold member. The person checking me in did not ask me if I had a number and forgot my number wasn't on the reservation. When I tried to get on the internet, I realized I would get it free as a gold member so I called Customer Service and they gave me the code as well as putting my HHonors number on the reservation.
The internet had limited availability the first night and I could barely manage to get anything done. I left my laptop in the office I was visiting the rest of my stay rather than lug it back and forth for nothing.
Also, after finding out that I was a gold member, I never got any of the perks from the hotel.
Great size room for NYC and amazing hotel gym!!!
| 3 | null |
Decent mid range hotel in Center City
My husband and I spent the night at the Residence Inn recently when we attended a formal event in town. The location is very good if you want to be right at City Hall, as it is actually in the traffic circle that surrounds it. On a Saturday evening, the biggest problem we encountered was actually get close enough to the property to drop off our luggage. We couldn't get anywhere near the entrance, and with a Courtyard right next door, it was a literal traffic nightmare.
We finally opted to just go to our offsite parking and walk down to the hotel. Once we got there, our check in went very fast and we were on our way to our room. We had a nice view on the 20th floor, looking right out onto City Hall. Although I thought I had booked a one bedroom suite, the room I got was more like a studio, as there was no division between the living room/kitchen and the sleeping area. It was more of just an L shape. If I was paying for a stay and not using Marriott points, I would have probably inquired about it, but we were only there for one night and the room met our needs.
For a Marriott property, the rooms themselves seem a bit dated. The furniture is not high end by any stretch of the imagination. Counter tops are not granite.
The stay included breakfast until 10:00am. We got there around 9:40am and were lucky to get full selections. As it approached 10:00, the staff begins to break down the buffet, with the coffee going first! So if you want breakfast, don't be late.
Overall, the property met our needs for a single overnight in Center City. It is middle of the road at best. If you are looking for upscale Residence Inn, this is not the hotel for you. But the location is great, which in a large city like Philadelphia counts for a lot.
| 3 | null |
Old Town stop.
Great front desk, got us right into a very nice room. Good sized, seemed recently renovated though could use some new furniture. Location close to Old Town and Sea World was just what we wanted. Not noisy, good continental breakfast, a great place to stay for not too much money.
| 4 | null |
All shabby, no chic
I stayed at the Wellington from 11/11 – 11/15 as part of a group. From past experience of other members of the group, I knew it would not be an elegant hotel, but expected basic comfort.
This is what I found: The rooms are in desperate need of renovation. Paint and new carpet would do wonders. The “king” bed was two twins pushed together, and the mattresses were lumpy and uncomfortable. The bed linens were scratchy and rough. The window a/c unit was quite noisy. Scarier still, whenever the unit powered on, all the lights dimmed. The carpets were nasty, the pulls for the drawers were INSIDE the drawers – having fallen off who knows how long before.
There is a hair dryer, ironing board and iron in the room, nothing else. No mini-fridge. No coffee pot. No ice bucket (no ice on the floors; if you want it, you have to call the desk). If you are in the east wing, you need to carry your luggage down a short flight of stairs to reach the elevator. Going down is okay – going back up is more of a challenge.
Wireless internet connection is very expensive and very slow – and you can use it for only one computer. If you are a couple, don’t imagine you can take turns – once it has been activated on your IPad, you can’t disconnect and let your partner use it for theirs. If there are two of you, you will just have to pay twice as much. The business center computers aren’t really an option, if you don’t want the world to know your “business”, as the center is just a row of computers in the lobby. There is no fitness center.
On the second night there, at the stroke of midnight, I started hearing jack hammers, clanging metal and men shouting. It went on for about four hours. Just our luck, to be situated over a construction area. The next morning, I requested a room change. How much sense does it make to spend over $1,200 for a 4 night stay in a room that is not only old, ugly, outdated and has no comforts at all, but in which you can’t even sleep?
The reception staff was so sorry, but there were no more rooms. The young lady very helpfully added that the HOTEL was responsible for the noise, as they were installing scaffolding. I guess they working on the outside first! Why, I wondered, would they rent those rooms, knowing that their guests would be absolutely unable to get a moment’s rest while this process was going on?
The one good thing about the hotel is the concierge staff. They were all very helpful, and friendly in a New York kind of way. And while the café that is attached to the hotel is very busy and kind of small, the prices are fairly reasonable, and the breakfasts are okay.
I don’t expect to ever stay at the Wellington again, voluntarily.
| 1 | null |
Smoking area is at the pool
Although there are some nice things about this old, historic hotel, we chose it for the proximity to the convention center and the fact that it had a pool. In fact, we changed our reservation to this hotel, from a less expensive one, because of the pool! Unfortunately, that is the smoking area! My family wanted to cool off in the pool, but this is the only smoking area in the hotel. I wouldn't recommend it for this reason.
| 3 | null |
Room without a View
Outstanding service from all employees except for checkin which was hectic. My superior city view turned out to be of the air conditioning units of the building across Montgomery st. Do not stay there if a view is important as I looked at 3 other rooms with equal or slightly better views.The restaurant has an outstanding breakfast.
| 3 | null |
Great Value, Very Clean, Excellent Staff!
This is the second time in 6 months that we've stayed at this Super 8. Both times the staff has been most accommodating and have shown excellence in their knowledge and pleasant demeanor at all times. This includes the front desk staff as well as the maid service, the person who manages the breakfast room and the shuttle driver. They all seemed very happy to work there and provided super service. The rooms and public spaces were very clean and comfortable. We've stayed both times because of the accessibility to DIA and the shuttle, but we've never been treated better at even some of the best hotels in the city. Can't beat the prices!
Cons: Breakfast was good enough. I can't eat wheat, and would have preferred to have more protein - such as hard boiled eggs. We'd prefer pillows a little softer & fluffier, and noticed a bit of early morning road noise, but none of those items will be a deal breaker for next time. We'll be happy to stay here again when we need to be near the airport.
| 5 | null |
Good stay for the money
Although the hotel is called Riverwalk Plaza, it's still a good way away from all the action on the Riverwalk. However, it's still technically on the Riverwalk. Parking is $12 per day here. Beds were very comfy and you get a mini fridge with a couple of bottled waters. Overall rooms are standard. They still have tube TV's so don't let the photos they provide fool you. Also, we only got about 9 channels and 4 of those were only in Spanish. Strong WiFi on my IPad. The one thing good about the location is that it is a half way point and walking distance between the action at the Riverwalk and the shopping at Market Square. You can just leave your car parked at the hotel. It's not the best hotel by any means, but you get what you pay for. Oh, don't pay the extra for the Riverwalk view. Not worth it. It looks like a ditch.
| 4 | null |
"Perfect" wedding venue!
My daughter's mid-sized wedding took place here in mid-June, from ceremony to reception to post-wedding brunch, and everyone involved, from the newlywed couple to family members to guests, gives this hotel a rave review! While the hotel's wedding coordinator, Juliane Saccardi, deserves extra praise for her superlative management of the weekend, and all the preparations leading up to it, I have to say that every single staff member at this location was incredibly helpful and friendly. From valet to bellman to desk to wait and housekeeping staff, it's obvious that guest service is the #1 priority here; when one feels sad to leave a hotel, you know that whatever training employees have participated in has been fully incorporated into the daily life of the staff of this bustling yet attentive hotel. (Yes, it really does feel as if the whole place is there to serve you).
The Seaport location is gorgeous and easily accessible by car, water, or public transit; we were able to explore the waterfront by foot and sit waterside early in the morning for a quiet cup of coffee before the festivities began. The food, outstanding ~~ never a sense of "function" food; the rooms, delightful (especially those with harbor view!, love the Keurigs, Bose, and free w-fi!).
In a word, "perfect"! If we could do it all again, exactly the same, we would! And I would definitely recommend staying here for any occasion.
| 5 | null |
Tired, Crowded and Service-less
Arrived for my first stay here and a business meeting. Check-in required a 20 minute wait in line...not a god start.
We needed a private room for dinner to prepare for a meeting. It was so expensive, I won't even post it. The food was"okay" and nothing extraordinary. The service started out well but in the middle of the meal our server disappeared for about an hour...yes an hour.
The room was big with a comfortable bed. It looked rather old, with the exception of the bed which was both comfortable and new. The large flat screen was also new. However, there were dirty light switches, old rug and an older couch that took away the magic. No newspaper was offered nor was there an offer for help with bags. I should not as well that my business partner had a large blood spider, as he called it, in his bathroom.
Finally, my leaving experience was the worst for me. I sat down in the restaurant in the lobby for breakfast. It took 15 minutes to be asked if I wanted something to drink and another 15 minutes to receive it. That is pathetic. When I complained, I received a complimentary coca cola. Uh, thanks. This, I'm sure, is not the service that the Waldolf built it's name on. I'm very disappointed and will not return. I spent several thousands of dollars there on one night and dinner and would not value it nearly at that level.
| 2 | null |
Great Staff!
Love the location and Staff. Rooms are a bit "tired", but wine tasting every evening and helpful Staff made up for it. Just minutes away from Union Square and right next to Powell Street Cable Car access.
| 4 | null |
Flithy Hotel, dont waste your money!
My room was flithy, water in tub, pubic hairs on night stand, the cost was not worth the stay. ChecK all reviews before u stay, all r bad reviews for FLTHY HOTEL
| 1 | null |
Fantastic
I just got home from 3 great days in Boston. We stayed at the Omni Parker House and I just can't say enough about this beautiful hotel. I booked my room directly through the hotel and was given a beautiful corner room with a lovely view of the city. The room was spotlessly clean with plenty of room to move around. I think that those who book through third party agencies run the risk of getting the small rooms, but that was not the case with us. The bed was delightfully comfortable with crisp white sheets and fluffy pillows. The location could not be better. The staff was incredibly attentive and first rate. This is an old historic hotel with great attention to detail. Yes, the rooms are probably smaller compared to big box hotel chains, the the trade off is so worth it. I would highly recommend this hotel and as someone who has traveled extensively throughout Europe and the US and considers herself picky this is one of my all time favorite hotels.
| 5 | null |
Very nice and very comfortable
I stayed in a room with double beds and received so much included for free such as parking, breakfast, a pull-out sofa bed in a generous sitting area, a big tv, and great customer service that helped even with directions. The bathroom was just a little small, but it was clean. I chose a riverview room with a balcony, and the view was beautiful. The first floor has easy access to the walkway along the riverwalk. The shops and restaurants are farther up though, but I liked the quiet after spending all day sightseeing. It was perfect.
| 5 | null |
shabby
we stayed at hotel penn in april i absolutely loved new york i had waited years to go but the hotel only does so well because it in good location, checking in took nearly 2 hours and we didnt arrive until 2am so was 5am by the time we got to bed!!! we left coins in a cup and the cleaner took them!!?? now where i come from thats theft it was reported and since coming home emailed them with no response! what you leave in your room should be safe alot of items are bought when you are there and we found ourselves locking it all in suitcases. our toilet leaked we reported it nothing was done, our door wouldnt lock and spent over an hour of our first day waiting for a man to come fix it. the only good thing about this hotel is where it is it is not clean the staff are rude and i would never ever go back not even if it were free
| 1 | null |
Amazing service!
Every single aspect of the hotel was great. Excellent service, personalized attention...everything. The staff is polite, and accomodating and overall awesome. Now I know where to stay when traveling to DC. Definitively worth checking out.
| 5 | null |
Come back to the 80's
I was stuck here for a meeting and thought the location was good and brought the family along. I called to see if they had a pack & play or cribs the person at the front desk could not answer the question? The doorman was friendly and that is where the good service stopped. The hotel was sold out for the night but it should still take less than 30 minutes to check in. The key was not welcome I like a key card myself.
We go to the room it smells like a smoker’s room and looks dingy. The bathroom was worn and tub was peeling. The bellmen had his hand out before the bags all in the room. The meeting rooms on the 4th floor are not accessible from the elevators to the rooms. You have to go down to the first floor find the other set of elevators and go up to the 4th floor. It was raining and the umbrella they gave us was cheaper than what the street vendors were selling. I had them bring up my car to get my umbrella. The meeting rooms were nice but poorly ventilated. The bathrooms in the hotel were constantly dirty. I kept telling my kids not to touch anything in the public restrooms. We also cleaned the tub with bleach wipes before we bathed my 2 year old and told the older boys to wear flip flops to take a shower. No pool was disappointing.
The location was great.
parking was super expensive even for NYC
The rooms were a good size two double beds and a pack and play fit in the room.
Bottom line at $500 plus a night you pay for location not for amenities. I would call it a classic style Hampton Inn.
| 2 | null |
fabulouus stay
My friend and i have just returned after staying a week at the Hyatt and this hotel was in a great location.We had a room on the 12th floor and found only the same levels of noise coming from outside that you would find in any city so really wasnt that bad.We had a room with 2 double beds which were sooooo comfortable after a long day out sight seeing.Yes the lobby is not completed yet but that did not bother us and all the staff were very polite and very helpfull especially the consierge team.The 36th floor bar was great with amazing views and was very busy at times it is such a shame that they are moving the bar to the 2nd floor im sure the powers at be know what they are doing never the less agreat shame.
Union square is a great location for getting out and about we took the cable car one block away on powell street this is also where the station is for the bart train from the airport $8.75 one way or $16 for shuttle express arranged by the hotel which was very efficient.
All in all this hotel is great value and im sure if the lobby means alot to some folk it will be great when completed in nov.Would i stay again most deffinately.
| 5 | null |
noisy rooms
The hotel has a great location The rooms are noisy. The rooms have no carpeting on the floors. If someone in the room above drops a penny or moves a chair it is clearly heard in the room below.
| 2 | null |
Good Hotel
Great Location, I would class this as a boutique hotel, room was smaller than the hotels we had just stayed in Las vegas & San Diego but were clean and nice and everything that we needed was in the room. The hotel staff were great. Wifi is available on the ground floor and the neighbouring bar was good for a nightcap. Price was good compared to Fishermans Wharf and I would definitly use this hotel if I come back to San Francisco. I recommend the Stinking Rose Restaurant in North Beach if you like a bit of Garlic in your food.
| 4 | null |
Great Location, Relaxing Stay
We did not have a car while we were in Baltimore and opted to pay for a shuttle to and from BWI. We had a room with two queen-size beds and a view of the harbor. The room was very spacious. Since the rooms are on the first floor of the building keep in mind that if you have a waterfront room it will be right on the boardwalk where people are walking and running. We weren't bothered by this, although we did keep the shutters closed most of the time we were there. We really enjoyed walking around Fells Point and were glad we chose to stay there instead of a hotel in the Inner Harbor. GREAT location.
| 5 | null |
Make sure and get a room that isn't affected by the protesters
We love spending time in SF and go there a couple times a year. This time we stayed at the Handlery, where we had stayed once before and liked it. As we were checking in, we heard a ruckus across the street, and asked the fornt desk clerk about it. He mumbled something about a "labor dispute" and claimed not to know anything about it. Well the next morning we were awakened at 7 am by men on a bullhorn across the street chanting and yelling. It went on for 1.5 hours, then again in the afternoon from about 4-5. Apparently it has been going on for over a year at the Hotel Frank and the staff at the Handlery knows all about it. They should have told us when we checked in. After talking to other guests, we learned that some rooms don't hear the noise. We were only there 2 nights so we didn't bother changing rooms, but I wish we would have. It was totally obnoxious.
| 2 | null |
Good value and within walking distance of sites
Good value when found online. (Under $100 a night) A decent walk from Union Square, Market Street, Chinatown, and public transportation. Good restaurants nearby (Basil Thai!). Staff was attentive and helped us with finding places to go in the city. Neighborhood was a little shifty. Better to walk outside during day. Not much noise from bar next door, but could hear footsteps upstairs and occasional conversation in the room next door. But overall nice stay.
| 4 | null |
Great location, elegant hotel
Had a great stay here for a 4-day conference and it was a great stay. From the valet parking attendants to reception to room service, everyone was helpful and efficient. The view of the city and the fog rolling in was beautiful from my 19th floor room. I had the breakfasts in my room, which arrived on time and piping hot. the room was spacious and nicely decorated. Large desk and lots of plugs for charging my devices on the desk and on the bedside table were great. The bed was slightly hard, but I still slept very well. There are plenty of restaurants nearby, plus you're just a short walk to Market Street and Union Square, about halfway up a hill between them.
| 5 | null |
Not charming; just old
I was really surprised that this hotel was part of Starwood's luxury collection. It appears to be going for a charming colonial vibe, but it was just old.
Rooms:
Because I checked out for a weekend trip, I ended up staying in two rooms here, one of which was an upgraded room. Both were terrible. They were very dark, the carpets were stained, the bed skirts were stained, and the furniture was tired. In the first room, my shower faucet was plastic, and there was little counter space despite a large bathroom. You can also hear everything that happens in the hallway and in your neighbors' rooms.
Service:
With the exception of one very helpful concierge (thanks, Elizabeth), the service is what I would expect from a Holiday Inn, not a luxury collection hotel. They are all nice, but most of them don't know the answers to very basic questions (e.g., do you sell stamps? how long does it take to do laundry?) When I told the staff I was checking out for the weekend but would like to leave my luggage in storage, they assured me they would pre-check me into my new room, and the luggage would be waiting in there. Instead, they temporarily lost my luggage. That's fine if it's a holiday in, but not okay if it's supposed to be a luxury hotel.
Food:
I ordered room service a few times. The order was never correct, but the food was excellent.
Location: Decent location, with lots of great restaurants nearby. It's a bit of a trek to good museums.
The ultimate test of a hotel is whether you choose to return. I've already booked elsewhere for my next stay in DC.
| 2 | null |
They BOOTED us at 6pm!
I reserved three hotel rooms a week+ ahead of time and gave them my credit card number. Not only did they change me from a king suite to just a king (I needed doubles but was going to live with a king + pull out) at the last minute. BUT on the day that I was supposed to arrive, they called me at 4pm to see if I was coming. I said yes. Then at 6pm they called me and said that they had overbooked and were going to send me to the RED ROOF next door but only had two rooms available. I told them that this was unacceptable since I don't like the Red Roof. I told them I would have to think about it and they were perfectly fine with me as long as they didn't have to do anything to correct this situation. Some other folks that were traveling with me were also saying in LaQuinta mentioned this to the front desk staff and were told that I never gave my credit card number. That is baloney since they definitely asked me for it and sent me confirmations. One of the other families traveling with us was cancelled too but they relocated them to another LaQuinta and she said it wasn't anything to brag about. I hope that someone from LaQuinta reads this because I just want them to know that I organize two travel softball teams (equalling up to 20 rooms a weekend)....so since I am NEVER going to book with a LaQuinta again...they just lost out on approximately $70/room x 20 families = $1,400/weekend x 10 weekends!!! Thank you LaQuinta for screwing me over! Thank goodness the Radisson came thru and found me a place to stay the night ...we weren't homeless in a strange town.
| 1 | null |
Great service, facilities need upgrading
The service here was excellent. The staff at the front desk were very helpful and having access to a driver to get around town was a real bonus. Good location for going to the baseball, with Minute Maid just down the road. The hotel itself was a bit weird. Our room was really dark, there was no ceiling light, which I have never encountered before. The furnishings were a bit run down, although the bathroom had been renovated. On the whole this place represents pretty good value for money.
| 3 | null |
Horrible with Reservations and Customer Service
I had out of town guests in the summer of 2012 and was looking for accommodations close to my house. I needed handicap accessible facilities for my 86 year old Grandmother and after looking at Quality Inn Central Denver on-line I drove to the property to ask about their accommodations for guests with special needs. The front desk clerk let me up to see a handicap accessible room and it did not have a walk-in shower. When I asked about the rooms with walk-in showers she said they "did not have any that were unoccupied". I decided to book and she explained that I needed to call the central reservations number to make my reservation.
On the call with the reservations attendant I was very specific about asking for a room with a walk in shower and also a connected room for my father. My grandmother also suffers from mild dementia and both my father and I wanted connecting rooms in case she woke up confused. The reservations attendant needed to put me on hold a couple of times to confirm that they had the connecting rooms available. After confirming that they did have availability and that there would be 2 rooms, one with a walk-in shower and a connecting room for my father I made my reservation.
Upon arrival at the property they informed me that hotel policy did not allow adjoining rooms to be guaranteed. That the policy was on a first come first serve basis, and they did not have any adjoining rooms. Further there were no rooms on the property that had walk in showers.
As you can imagine, I was very upset that I have my 86 year old Grandmother in town and the reservation was apparently a "we will try to accommodate you" vs. a "you will get what you pre-paid for". I felt that the organization deceived me just to take a reservation and not necessarily the reservation I needed. I travel for business a couple of times a month and have been doing so for years. I have never had this experience before and as a result did not expect this situation to occur.
What is also frustrating is the way the Hotel manager on staff July 7th was trying to explain that this was my fault. That I should have known that the hotel policy was a first come first serve basis, and that the facility had no walk in showers. Explaining that (a) the reservations attendant and (b) the front desk clerk from my previous visit respectively said "you are confirmed for 2 adjoining rooms one with a walk-in shower" and "I don't have an unoccupied room with a walk-in shower for you to see" led me to believe that they did have rooms with walk-in showers and that I would have adjoining rooms. At no point did he apologize and after 30 minutes was able to get rooms next to each other.
After explaining this to my father and Grandmother we decided to take the rooms next to each other and not try and make other accommodations at the last minute. So no shower for Grandma during her visit, and we were concerned each night about Grandma waking up in a strange place and not knowing where she was.
I have not had experience traveling with people with special needs but this was really an eye-opening situation. Also I don't usually post comments on sites, but the way the staff on site handled this was really frustrating and I hope by posting that others who have special needs can get a little more information and possibly some more questions to ask.
| 2 | null |
Beware
This hotel is in a great location and has a nice happy hour for their guests. However, while there we had to change rooms due to bed bugs and are still dealing with the issue back home. I do not recommend this hotel.
| 1 | null |
Clean, comfortable and friendly staff
My family of 4 was there for the Labor day weekend. The location was somewhat ok. It's close to the highways but we need to walk a couple blocks for bus (SL5 Silver line) to downtown. We'll walk through a hospital and residential area. The best hotel coffe I have ever had, same quality of Hampton breakfast. The complimentary dinner was acceptable and the best thing is it's free. My kids loved the sweet and sour chicken and the spring rolls when they had the Asian night. Clean beds and bathroom. A little noisy at night when we heard the harley motorcycle roaring and severl times of police cars passing by. The $25 parking is a little expensive but there was no street parking around the hotel, so we had no choice. The rate was somewhat ok and we paid $189 per night. Overall, the stay was quite well and my kids can't get enough of their complimentary hot cocoa.
| 4 | null |
Good location.
Great customer service, I got higher floors room with view of Hollywood sign.
Comfortable bed. Hotel is in a shopping center. Good location for shopping, coffee shops, restaurants however it's in the corner of N Highland Ave & Hollywood Blvd, traffic most of the time to drive anywhere within 4 miles distance from this hotel. I'd stay here again
| 5 | null |
Disappointed
I was very disappointed at this hotel. The room was hot, and beds were hard. I didnt ask to be moved. I didnt inform the hotel either. We had two rooms that the air didnt work in. So I was just going to go out on a whim and say that is just how they were. I woke the next morning with a major back ache. The bed was like sleeping on a peice of lumber. The hotel seemed out of date as well.
The front desk staff was friendly and very helpful. They seemed to love the town and that showed. I was very impressed by the front desk.
The elevators were a little scary. They made lots of noise and rattled a whole lot.
Not the best stay but the staff made it ok.
| 1 | null |
Wonderful hotel, great employees
The complete staff was very gracious and kind. From valet parking to housekeeping we could not have asked for better service! There was a young gentleman named Rick who came up to get our luggage when we were checking out and he was a jewel! What a kind, pleasant young man.The rooms were so clean as well as the overall hotel. We used the Sheraton shuttle van a couple times and they were on the spot when you called to have them pick you back up from a location.
What a beautiful walk to the convention center too. We walked through the Water Gardens each time and that was so relaxing. Also completely safe.
Would definitely stay again. The only drawback is that there is not a continental breakfast of any kind. Also, we did not have a fridge in the room. Other than that it is a great! place to stay.
| 5 | null |
Great location and good hotel
I booked this hotel because of its reviews and location--not too far from the NYC marathon finish line. It was perfect for what I was looking for. If you're looking for trendy and hip, this is not for you. It's an old hotel that has been redone in the last two years. But it is a block from the subway, very near Central Park, very quiet neighborhood and reasonably priced. Many local restaurants are nearby. The rooms were clean, well furnished. We had a double with two queen beds. The staff was good. The bar seemed lively.
Since the marathon was cancelled, I may come back next year for the marathon. This is defnitely where I will stay.
| 4 | null |
My home in NYC.
I have been traveling at least twice a year to Manhattan for the past 4 years and this has become my hotel there. I love the location, the quiteness, the price/quality and their super friendly staff (seriously, friendly and extremely helpful).
If you like to be close to the west village/soho area this is probably the best option unless you want to go for super expensive hotels like the W in Union Square.
Great for business or pleasure. Free bottles of water every day, coffee, newspaper and wifi!!
| 5 | null |
Good Location & Decent Price
We went up to Chicago for a weekend, and needed a place to stay. We found the Sheraton. We got a good rate, $125 for a $300 room, and their parking was only $39 a day. I know... $39 a day doesn't sound like a deal, but try parking in Chicago! Anyway, the website was sick. The place looked old, and classic and I was prepared for a great visit.
The location was good, but the hotel was just OK. The beds were REALLY soft, but that was about it. I asked for the Peter Hart suite, but was denied. (My good friend Peter Hart stayed there a few months ago. It was an inside joke!)
The hotel was just that... a bed, a shower, and that's about it. We were close to the subway, there was a lot of stuff within walking distance. Good trip, but the hotel was decent at best.
| 3 | null |
Motel Experience at Luxury Chain Prices
I really wanted to like the Fairmont, truly I did, but the sad truth is that this hotel is a sad excuse of a "luxury hotel," particularly when all the luxuries you would need or want will cost you a pretty penny. For a luxury hotel chain, it's shameful how much they nickel and dime you.
Yes, the hotel is beautiful. Yes, the rooms are lovely and the beds are exceedingly comfortable. Yes, the shampoos and soaps are of good quality. But that's about as far as it goes.
You have to pay for wi-fi, which is odd, considering hostels and cheap n' cheerful motels provide it for free. The price to use the business center for last minute document printing is appalling (50 cents a page to print, and over $1/minute), which again is odd, because places like Hampton Inn have a business center for free.
Concierge, though friendly enough, certainly weren't helpful. I asked for band-aids. They told me to buy some from the gift center. My friend asked for a Tylenol because she was coming down with a fever. They told her to buy it from the gift center. I asked for toothpaste, because they don't provide it in the room. And, you guessed it - they told me to buy it from the gift center. What is the point of a concierge if they can't help make your stay more comfortable?
If you have to pay for nearly everything during your stay, what exactly does $300/night get you?
I urge you - no, make that IMPLORE you - to spend your hard-earned dollars elsewhere, like the Hyatt or Four Seasons.
| 3 | null |
Great Room and Great Staff!
I had a business trip to Chicago last month. There were a few choices of hotels to choose for my stay in the Windy City. I was sure glad that I picked the Hyatt Regency.
The check-in was a little hectic, but it was not too long of a wait as I was going through the gold passport line. Ashley was at the reception desk and handling my check-in. She was very nice and courteous to say the least. Upon knowing that this is my first visit at the Hyatt Regency, Ashley gave me a great room with a river view.
Even though, my stay in Chicago was short, I had a very nice stay at the Hyatt. The accommodation and the staff were very memorable. I'll definitely be back.
| 5 | null |
clean , modern and well situated
A fabulous hotel, steeped in history, located perfectly in downtown Detroit, ideal for the Opera House, Commerica Park (for the Baseball) and the waterfront.
Good rooms and facilities only slightly let down by the overpriced food. If they provided a simple help yourself breakfast at a flat fee, then i would have scored 5/5
| 4 | null |
The best part was checking out
We picked the hotel because we love historic hotels and the location was great. Upon arrival, the valet area was completely unorganized. We went to check in and when we approached the desk were told by the clerk that there was someone ahead of us who went to the bathroom and we had to wait until they were checkd in. What? Then our room wasn't ready, so we had the option of a cabana or deluxe room in the tower. Not wanting the noise from the pool and DJ we took the deluxe king in the tower. If that room 502 was a deluxe room then our original room must have belonged in the Bates Motel.
We called down to valet for our car to be ready in 15 minutes as we were headed to studio city for a taping. We arrived on the dot...no car. Almost 10 minutes later the car arrived. After the taping we got back to the hotel around midnight and the valets were too busy flirting with the girls arriving for the pool party. The next morning we checked out and had to wait 10 minutes before I flagged down a valet to retrieve our car. All the while, there was no one arriving, one person leaving, and 3 valets standing around doing nothing. Unfortunately too much attitude, too much resting on their laurels and not enough attention to details. Will not stay again.
| 2 | null |
I will stay here again
This hotel was a good location for my sales call the next morning instead of going all the way to Jacksonville. Friendly staff, clean room and quiet - I will stay here again when I am in the area.
| 4 | null |
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