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Avoid unless desperate
I believe in getting what you pay for and this is my first review. I got the what I thought was a great deal on Priceline ($41 a night x 2) for a place to shower, change and sleep on days 4 & 5 of a 21 day road trip.
The tub floor is so stained that I wish I brought my gym shower shoes to avoid stepping in it. The carpet has a big red stain between the beds that no matter how much cleaning they do it's not going to lift.
It's 4am I have not slept in the 2 days, sleep number beds are an experiment that fails in a chain hotel. Either it is broken or worse just sucks. Someone else wrote plywood that is polite. The toilet has not stopped running since arriving. I've jiggled and mentioned to staff.
They are trying to modernize with primary colors on drab beige walls, without fixing the issues. They staff is top-notch, I wish they had a corporation behind them that made the guests want to be here.
I am just waiting until the sirens stop outside the window so I can safely leave with my daughter to go to our next city on this road trip. The area appeared good, oops..... | 2 | null |
Perfect hotel for Business Trips
The staff was very friendly and on top of their game during check in. The hotel is within walking distance of all downtown attractions. I prefer it because it is not on the Riverwalk and quiter than hotels that are. The Riverwalk is only a half a block away. The kitchen was stock and the internet fast. It was perfect stay for my business trip. The free morning breakfast actually had options. | 5 | null |
Excellent time at the Hollywood Roosevelt
My husband and I returned from four nights at the Hollywood Roosevelt. We had a wonderful time. It was nice being right in the middle of things for "Hollywood" — Walk of Stars, Grauman's Chinese Theater, and the Dolby Theater (current location of the Academy Awards). Historic hotel with plenty of character. As others have said "location, location, location." | 5 | null |
Not for the business traveler
The hotel has a very limited number of irons. It took 6 hours the first day to get an iron, and on two other occassions, I was put on a list and was never given one. WiFi was spotty, due to capacity issues. No ice or beverage machines on the premises. The TV only had four stations my first night there, which was remedied shortly.
For the most part, the staff was friendly. Housekeeping sometimes replaced the bath mats and provided new soap/shampoo, but sometimes just took the old ones. The room is small, but not uncomfortable.
If you are going to NYC to sightsee, this hotel maybe ok. If you are going to do any type of business, or if you need to connect to your home office via the internet, stay somewhere else. | 2 | null |
Sad Statement for Starwood
3 days recently and nothing could ever incite me to stay in this hotel in the future. The good? An exceptionally well appointed fitness room, but there's simply nothing else to say. Dated rooms, marginally comfortable beds and awful lighting. The food our group was served was reprehensible and a number of them took ill, and by that I mean nearly twenty. The hotel is difficult to navigate and just seems chaotic and generally a mess operationally. The worst? The two female bartenders in Mix, the hotel bar were unequivocally the surliest and most god awful I've ever seen. It baffles me how Starwood, a group I respect and whose properties I enjoy, could allow their staff to treat guests with such ambivalence.
A plethora of other hotels in Denver, don't waste your time with this one..... | 1 | null |
horrible
terrible place!!! even the bed bugs are moving somewhere better. The manager Shawn is a joke they will mislead you and take your money. They don't care about customer service or quality as long as they can get you to reserve before you see the place. don't think they will refund your money either | 1 | null |
Worst Indoor Park
Absolutely worst service I've ever had. No towels. Terrible food and terrbile service in the bar. Hair dryer didn't work in the room. Fitness room is pathetic - no TV's, no towels, no water, no paper towels. This was not a cheap night. We will not be back. When we expressed our frustration at the front desk, they did not careand they told us just that.
My sister's family was on a floor with 100 unsupervised teenagers. When they went to the desk at midnight to complain about the noise and the kids knocking on their door, they were told they could check out and go somewhere else. Unbelievable. I should have talked to my friends in live nearby. Afterwards they told me that no one ever goes back again. | 1 | null |
Location, location, location
We stayed at the Kona Kai in a third floor room, king bed, balcony with marina view. I would rate the hotel average+ largely due to it's beautiful location on Shelter Island. The room was ok, clean, but somewhat dated. Free wifi was nice. Outdoor heated Pool is large with some lap lanes and a nice spa. There is a sand "sunning" beach with playground equipment, nice for children. You can walk or run on a path along the water's edge. We had breakfast once at the hotel restaurant. Background music is Hawaiian and very pleasant. Food and service were good but there were not many diners so it's hard to say what it would be like when busier. The parking lot for guests is gated, requiring a room key swipe to open gate when entering and exiting. The device at the exit gate must have been hit by a vehicle because it is bent lower than a car window, and difficult to swipe. It should be repaired. | 4 | null |
Don't Kid Yourself...Not Worth It!
We found a very cheap "discount senior rate" at this hotel when looking for a place near Kemah. The location was close enough, but you really do get what you pay for. First impression: the pool was so small and the hotel seemed old. The lady at the desk was very nice. She assigned us a room and when when we got into the elevator it was very smelly. The second floor ceiling tiles looked terrible and the smell of old musty smoke lingered down the hall and into our room. The room smelled like a smoking room so I called and asked. She said it was not. The room was outdated (except for a flatscreen TV, fridge, and microwave that seemed newer). The countertop was stained, the tile grout was stained, the walls had been painted but they painted right over outlets and towel racks, etc...it just looked kinda gross. We went to the desk and she offered us another room on the first floor. It smelled better but was noisy and had an old box TV in the corner on top of the closet. We passed. She offered another room on the third floor. It smelled much better but was older with the big box TV too, so we just stayed where we were and used a plug-in to hide the smoke odor. I saw another hotel guest in the elevator carrying a bottle of glade spray and I asked her if her room smelled bad too...she said yes. The free breakfast is horrible. The first morning, there were 3 mini crockpots filled with round egg omelet things that were dry and burned. The next day, there was nothing hot except waffles. They had basic stuff like cereal, bagels, toast, and some yogurt. There was no fresh fruit and no juice. The room was really small so what we did take, we took back to the room. I heard barking dogs at least twice, and housekeeping came very early the first day. We had to ask her to come back later. I don't consider myself a "hotel snob" and since there are 5 in our family, I love a good deal. This is NOT it...keep looking. | 1 | null |
"What a dump"
Took my Mother to NY for the weekend and chose "Millenuim Hotel Broadway" for its close proximity to Time Square. My Mother loves the hussle and bussle of the square and this hotel is a stones throw from all the action but what a dump. The walls were so paper thin that you could literally hear the conversation of the guests in the next room. Requested robes to be sent up to our room and finally after 3 hours when they still hadn't arrived I called housekeeping only to get hung up on. The staff were lazy, rude and unprofessional except for the kind maintenance man who had to to come up to our room twice to fix the clogged shower during our 2 night stay. Striking this one off of my list. | 2 | null |
Very disappointing, more like a 3* minus
I was staying in this hotel partly on business and partly on pleasure for 5 nights. The rooms are comfortable however there are limited amenities. The coffee machine was squeezed into the already very small bathroom, as opposed to being placed in the room. No minibar either for those who like the convenience of that. Beds were fantastic though.
The main issues letting this hotel down: reception area, service, concierge and house keeping.
What let this hotel down in a big way was the reception area which is not nice and also packed with airline staff and their luggage at all times. We could not move in the reception area, and definitely not sit and relax here. It was more a question of getting in/out of the hotel quickly.
Front desk was manned by 2 people only so there were always queues and the staff were not particular helpful. Front desk manager sits in the back room and does not help when it is very busy, which is surprising. When asked why there was a 15 minute waiting time to be helped at reception the staff said that they were understaffed (and that was the end of it). So basically the clients' problem rather than the hotels.
The concierge was on holiday when we stayed and the hotel didn't have a backup other than a woman in the gift shop who was never there when we wanted assistance, so basically nobody to help us with anything relating to restaurants etc. We were amazed by the bad service and the fact that the guests are left to their own devices if the concierge is on holiday or away ill (in a 4* hotel).
House keeping - did not clean our room one day as we left the room in the afternoon, which was apparently too late. Nobody walks through the hotel and checks if/when people have left the rooms and taken the do not disturb off the door. Again surprising for a 4* hotel.
Radissons in Europe are much better than this and we were very surprised by how basic and bad this hotel was. I would not recommend staying here if you want a nice, cosy, sociable stay in NY. | 2 | null |
Bad Bad Bad
If you are used to upscale hotels do not waist your time! feels like being in a shopping mall (1300 rooms), as i usually stay in Park Hyatt hotels i can notice a huge difference between Grand hyatt and Park hyatt!
positive: good location and friendly front desk staff.
Negative: small rooms, tiny bathrooms, no free hifi, and dirty rooms (huge problems of housekeeping)
Will never come back | 2 | null |
Wanted More
We were here foir two nights. I thought it would be more upsucale. The room was small but even worse the A/C was very noisy. The staff was very helpful but they ripped me $23 per night on the rate (didn't keep confirmation-my bad). The location is pretty good, near the T and restaurants I just wish it was better for $300 a night. | 3 | null |
Beautiful hotel.. but very noisy
Walking into the Maritime hotel makes you feel transported to another time. The lobby is beautiful and staff is very friendly. The rooms are creative, fun and comfortable. The only thing that wasn't very fun was the noise. I expected some noise in NYC but the base line from the music at the restaurant below was killer. The only thing that saved the day was a "fan" app I downloaded on my phone that sort of drowned out the music. If I came back I would make sure my room was higher up. If it wasn't for the noise it would have been 4 stars. Last thought the AC in the room didn't work very well. Beautiful design just not the best for noise. | 3 | null |
Exceeds all expectations
The St. Gregory is a wonderful hotel to stay at and worth every dollar spent. I found the best rate on their website, so do compare. I have AAA and found a rate that included the parking. The rooms are a great size and it has all the luxuries of home. I had a Jr. Suite King Bedded with Pull out sofa, a large refrigerator, stove with dishes, and a microwave. With those amenities if you eat fast food it's only because you want to. We had complimentary champagne, candy, cookies and water in the room. The valet parking is great and they bring your vehicle quick. The added security is that if you don’t have a room key you cannot get on the elevator because you have to slide the card to get the elevator to move, I loved that especially visiting somewhere I haven’t stayed before. I plan on staying there on my next visit. | 5 | null |
Very cultural experience, but also very disappointing
Location: The location is ok. It’s literally in the heart of Little Tokyo. I disagree with some of the comments others have posted about the area. Unless you are infatuated with Asian flair, there isn’t a great selection of places to eat within walking distance. There is a place called Mr. Pizza a few doors down, but other than that, you’re eating sushi, Ramen noodles or Korean BBQ. Not that this is necessarily a bad thing, but after 4 days it gets a little old. There is a “sports bar” in the area called Nirvana that serves reasonably priced sake. Pitfire Pizza is also a decent option and about a 10 minute walk just past the Kyoto hotel where some of my colleagues stayed.
Speaking of walking…we were advised not to do so at night because the area can get a little sketchy. I never saw anything to substantiate this, but we were warned.
Staff: I’m not sure if it was a cultural thing, or just the way in LA, but the service we received was cold and inhospitable. I arrived an hour earlier than check-in and was told that my room wouldn’t be ready until the official time. I can understand that, no big deal. I was directed to the bellman to check-in my luggage so that I could explore the area while I wait. The bellman basically tried to convince me not to check my luggage because the normal closet was full. He took me back to an electrical closet to show me where the overflow was being stored and said that I was better off leaving my stuff in my rental car. I’m still confused as to why I would ever do this. It literally took me 5 minutes to convince him to take my luggage and store it somewhere, anywhere, so that I could leave with nothing in tow. I walked to get something to eat and was back in 20 minutes to pickup my stuff. I sat in the lobby for the next 30 minutes waiting for my room to be ready. During this time, no less than 4 people checked in and went up to their rooms. The lady that had helped me earlier was well aware that I was in the lobby waiting for a room. So, I will give the benefit of the doubt that those that checked in had requested to do so before I did. But, I received my room key at 2:59 PM nonetheless. The valet guys were outstanding. They were very pleasant to work with and made my mother, who I flew out to spend time with me, very welcomed. They received the biggest tips by far.
Speaking of tips…don’t try to use a credit card to get a cab in downtown LA. The cab drivers will all of a sudden “get a call” and can’t help you. Very frustrating when you’re in a hurry.
Hotel: The hotel is pretty funny. It’s basically an upscale La Quinta. The lobby feels plush with comfortable couches, a snack bar and a gift shop. But the rooms themselves leave something to be desired. There were several stains on the carpet. The TV armoire wasn’t well thought out. When you open it to reveal the TV set, the doors only go straight out which makes it difficult for someone on the adjacent bed to watch TV in a 2-bed room. The beds were too firm for my tastes but the pillows were great. As others have stated, the toilet was novel, but I can’t think of a time that this was a motivation for booking a room. There is a little bit of a downtown LA view, but it’s mostly of a parking garage. Speaking of, go with the valet instead of the garage next door. It’s $18.00 for the day with in and out privileges vs. paying $10.00 every time that you leave the garage. With so few dining options, you’re going to want to leave more than once and it will pay for itself. If you are anything other than Japanese, you will be the minority at the hotel. It truly felt like I was staying in Tokyo…which was kind of cool. The breakfast was definitely not American friendly. If you want to experience a cultural thing, it’s for you. If you just want cereal and toast, you won’t find it here.
Value: I can’t really speak to the value of the hotel since I was pre-booked here for a work event. I looked online and it seems that the rooms average $150.00 for the night. That’s probably on target for the downtown area.
Overall, my stay was mostly negative. The hotel did the job, but there are plenty of other options in the same price range that are better options. The Kyoto, which is being turned into a Doubletree, was MUCH nicer. If I was spending my own money, I wouldn’t stay here again. | 3 | null |
Outstanding experience each time
The InterContinental New York Barclay provides an excellent experience each time I visit. The staff personifies what it means to be true "ladies and gentlemen": prompt, unfailingly kind, and willing to help at a moment's notice. The hotel is impeccably maintained with a well-stocked gym and spacious rooms. The gym even provides free earbuds for your listening enjoyment.
In addition, the front desk staff--especially Francesco--is outstanding and makes you feel welcome no matter the time of day. | 5 | null |
Very disappointed
We stayed at this HEI from June 24 to 29. 5 nights. I picked this one as it was close to Sea World and Six Flags and I have always had good experiences at HEI. The rates were reasonable for this area. Since the hotel is fairly new I figured this would be great. How wrong I was. The favorite line from the front desk for almost any issue - "we are short staffed". We were in room 212 for this stay.
For being so new, this place already needs a good cleaning, especially in the corridors. The carpets are already quite dingy as is the dark tile flooring in common areas.
The first night there, the hair dryer almost caught fire (smoking pretty good!) due to the lint build up in the unit. The second day there, we got back to the room at 330 PM, and the room had yet to be cleaned. It was not uncomon to see housekeeping at 7 PM still working. That was the first "we are short staffed" I heard. The bathroom already had mold in the shower grout/caulking lines. The set up of the vanity also leaves lots of room for uncleanliness, as by the old discarded Q-tip I picked up in the corner.
No change of linens in 5 nights, even when I asked a housekeeper specifically about half way though to change sheets, and it was still not done. I knew becuase of some tell tale spots on the sheets. And no vacuuming or dusting in the room either for 5 days.
All housekeeping did was make the bed and put in fresh towels. I asusme they cleaned the toilet and wiped down the bathroom vanity counter and bathtub as well as remove trash from the waste baskets.
The good: An excellent comfortable bed with both soft and firm pillows. Nice flat screeen TV with many channels. And the breakfast area in the morning was pretty good as well. Some issues with food temperature but all in all, very decent.
Upon checkout, I expressed my displeaure at the front desk, and they discounted my stay 20%. I await to see the charges posted to my credit card account to see if accurate. | 2 | null |
NYC is amazing but will try another hotel next time.....
We stayed at the Greenwich Hotel for a 10 night break in NYC early September. This was our first visit to NYC (&USA) so we really wanted an extra special hotel to stay for a 10 night break. The reviews on TripAdvisor really made our minds up to book this hotel as they were so excellent.
The room booked online was a Greenwich Room which we were very pleased with. Immaculate furnishings, nice cookies awaiting on arrival, fabulous bathroom & generally all was great. The room overlooked Greenwich Street & after 2 nights there we were struggling with the lack of sleep due to the dustbin/recycling wagon doing its nightly visit at 3.00am. There was also roadworks situated on the road adjacent to the hotel which commenced at 6.00am.
We asked the reception if they would kindly consider changing our room to a quieter part of the hotel. We were given another room overlooking the Courtyard. This was a much smaller room & was quite dingy & dark due to no daylight getting into the room. No mention of a downgraded room had been made so we quickly returned back to reception to ask if it would be possible to have the same standard of room. The lady on reception was adamant that the new room given to us was indeed still a Greenwich Room. We checked the room descriptions on the Greenwich Hotel website & in no way was this a Greenwich Room, without a doubt it was a Courtyard Room. The dimensions, the furnishings etc, everything was the same as the Courtyard Room described on their website. The reception begged to differ & why on earth would be pay XXXX extra dollars for a room downgrade??? We asked to be returned to our previous room as they had no other rooms available for us. The reception asked if there was anything else they could do for us (?!) & kindly offered to give us earplugs!! (P.S. The earplugs never showed up) – was she taking the mick or what???
The roadworks continued & we are glad to be back home to get some sleep!
Overall the hotel was of a very high standard (after all J-Lo was staying there the same time – I wonder if they offered her earplugs??). The bar/lounge area is very comfortable (but very dark too – bring a torch), the bar service was pretty poor with no questions asked as to whether you would like another drink or if everything was ok. £40 for 2 glasses of wine too.
The biggest let down for us was the reception attitude & general lack of good customer service. After the hassle with the room change we really wished we could have booked somewhere else. The receptionists all seemed more bothered about posing behind the counter than looking after their guests. It felt like if you weren’t an official VIP then they really couldn’t be bothered with you. Such a shame as the location & the hotel in general was great. The spa area was nice but could have done without the life guard sitting in the corner reading his magazine throughout. Really not necessary!
I really must mentioned the guys on the door too – they were really nice & friendly & always ready to give you a smile & a hand with the door along with the luggage & taxi requirements – maybe the receptionist should take some tips from them!
The housekeeping staff were excellent too. I had asked for an extra pillow at reception & it never arrived (what a surprise!). I left a note in the room for the housekeeper to provide the pillow & it was there ready for me when I returned to the room in the evening. Great! | 3 | null |
Dissapointing
We stayed at this hotel for 5 nites and I was extremely dissapointed as the rooms were small and dark, there was no mini fridge in the room and the bathrooms were super tiny that i could hardly manouvre. very busy hotel and felt more like a motel than a hotel. although the location is good, but if i had a choice, i would not stay there again. also given the fact that it was not exactly very cheap rates. we moved to the new york palace after that, what a difference, but i guess you get for what you pay for. | 2 | null |
Great Hospitality; Great Location!
I found this hotel overpriced but so is all of San Francisco hotels. Its a little outdated in the rooms but very clean. The staff were great and very helpful from the front desk to the cleaning ladies as well as security.
This hotel is perfect for walking everywhere. China town, Little Italy, TransAmerica Pyramid, Bendy Road, Union Square, Pier 1, Pier 39, The Buffet breakfast had great choices for everyone and their lunch buffet looked spectacular.
With travelling by myself they made me comfortable. | 4 | null |
Westin Chicago
I've stayed numerous times at the Westin in downtown Chicago on Dearborn Street. The hotel is easily accessible to the financial districts, shopping, restuarants and bars. The rooms are clean and comfortable and the staff are very friendly. There is a concierge level for SPG Platinum guests which makes it attractive for business travelers. Kwazi is the employee who works most mornings here and is great. He is always willing to meet your needs for a snack or breakfest. WIFI Access is good in the room and they provide a desk large enough to get work accomplished on the road. The lobby bar/restuarant is clean and serves sushi and other non bar like food. The Westin Workout is larger than a standard hotel room which allows a decent workout to be accomplished. They even have a trainer on site, Sam, who is very accomodating and helpful for providing clients with some on site training and advice. Overall a great hotel for the price and location. | 4 | null |
Overpriced and under construction
We were in NYC last week for the marathon and wanted a nice central location. This place fit the bill, but the rooms were small (as expected), rarely cleaned or refreshed, and the elevators were a nightmare. I find it unacceptable to have to raid the maids cart EVERY day to get towels and basic toiletries. Our friends' room was never touched on two days in a row. The elevator situation can hardly be described it was so bad. Often waiting for 20 minutes for a lift, we took to riding the freight elevator only to be reprimanded. I would strongly recommend anyone headed to NYC NOT stay at the Milford until the remodel and elevator upgrades are complete...sometime in 2013? | 2 | null |
Not fancy, but clean, quiet, and the breakfasts were great!
We stayed at the facility while attending the United States Grand Prix (near Austin). It was a bit of a drive each day to and from the facility, but we weren't willing to pay $150 or more to be closer.
The motel was, well, basic but clean. We all slept well. The beds were comfortable. Everything worked. it was great having the refridge and microwave, which we used daily.
The breakfasts were particularly helpful for us. The staff had the simple breakfast area prepared every morning at 6 am, and that's when we were there! It helped that we could just grab and go, and be on our way.
Next year, we're going to stay at a motel closer to Austin, but if I did need to be in San Antonio, and needed a basic motel, I would stay at this facility again. | 4 | null |
Wonderful hotel in Center City Philadelphia
I stayed in Le Meridien Philadelphia in May 2012. The hotel has a lovely lobby and check-in area, and the decor of my room on the 5th floor was quite nice (as was the view). I was able to check into my room early and was allowed late check out on Sunday. Every employee I encountered was friendly and helpful. The breakfast/restaurant space is well done though the food is not very good - even by hotel food standards.
The Center CIty location is convenient for exploring the city; however, during the week, the federal and state buildings around the hotel attract a less than ideal crowd. | 4 | null |
Centipedes and bed bugs galore!
I ended up reporting this hotel to the Ohio Health Department after the owner refused me a refund / hotels.com could not refund me the money without his consent, after I had been in the room for less than a couple hours, but still more than one hour.
I couldn't sleep. Something was biting my feet and legs. What was it? I turned on the light and this was up in the corner:
http://en.wikipedia.org/wiki/Scutigera_coleoptrata
There were also other spiders and various other insects lurking about. Now, I can deal with old rooms, dilapidated furniture, moderate dirtiness, and the occasional unpleasant smell. However, living in the entomologist's dream motel is not my idea of a pleasant night's sleep.
I'm pretty certain there are bed bugs there.
Again, the Indian owner told me that this room was much better than the hotel rooms where people sleep in India, and I had no idea what a real insect infestation was like! I asked for my refund, but he told me that he doesn't get enough business and needed to keep the money. I told him to dust away the cobwebs and maybe he could get more guests. I was going to take a picture of the spiderweb over his head in the entrance to the lobby, but he yelled at me to leave immediately. He wouldn't let me go back into the room to take pictures of the other bugs, after I showed him this picture on my phone camera. He was impolite and rude and this place is the only time I've had a fight with hotels.com and told them that they needed to remove this property from their listings and issue me a refund if they wanted to keep me as a loyal customer. Note: hotels.com will not issue you a refund, it is up to the merchant, so if you get bed bugs from a guy who refuses to let you leave after you tell him his place is unacceptable, do not believe that hotels.com will get you your money back. | 1 | null |
IPAD II stolen
This was a suprise! Valet parking, Omni has an off site company to park our car in a unsecure lot after paying them 50.00 a night for parking. My IPad II was stolen out of our vehicle and Omni takes no responsible for the stolen IPad. I asked the manager if he knew that our vehicle was being parked in an unsecure lot and he said no. Our car was not broken into, therefore the off site tenants stoled the ipad or they did not lock the vehicle. Omni does not have secure parking for your vehicle or belongings. | 1 | null |
A few good stays here now
I've stayed here a few times and have always had a good experience. The rooms have been clean, well-maintained, and the staff always very friendly. The location is excellent and not even one block to the el. Breakfast at the Weber Grill is good too. If you want a clean room, friendly staff in a good location, this is a good choice. | 5 | null |
We love this Hotel
My Sister in law and I have stayed at this Wingate several times lately due to her having to go to MD Anderson. The staff has always done their best to accomodate our needs for a ground floor room which is so important to us. We love the cookies and great breakfast. We will be staying there again in the near future. | 5 | null |
This hotel was $350 per night!
If I'd paid $200 per night for downtown Manhattan I wouldn't have any valid complaints. But at this price I expected a lot more. I was there for 7 nights in a king bed room on the 19th floor.
I'll write a few positive comments first. The king bed was very comfy and the hotel was quiet. The room was spacious. All of the staff were friendly and helpful. The location is perfect.
The bathroom is tiny. The shower wouldn't drain and after the first night my bath mat disappeared and never returned. Like most people I don't travel with a hair dryer and theirs was miserable. No power. There were no bath robes (a pet peeve when a hotel is expensive). There is no refrigerator. The alarm clock was from 1980 and made a horrible high pitched sound. I probably woke up the whole floor.
The temperature in the hotel is very strange. The conference rooms and ball rooms were freezing. My phone even turned cold. The hallways to the rooms were also freezing but I was able to adjust the temp in my room to make it comfortable.
The taxi line and it's management was our worst experience. We would wait 1/2 hour to 45 minutes with 10 people in line. The doormen loose interest in getting taxis and start chatting. We ended up walking around the block to catch a cab since it was so much quicker.
I could say a lot more but basically I would tell all of my friends not to stay there and I won't ever stay there again. | 2 | null |
Consistenly amazing
We have stayed at the Surry New York 4 times and have never been disappointed. The rooms are fantastic and top quality and the people are so nice. We are always greeted with respect and now people remember our names. We especialy like Koko, Dwayne, Simeon and Michael at the concierge.
Our relative had surgery at the HSS and eventhough the Helmsley is closer the quality was worth the trip from the Surrey.
We are coming back in November and we will definitely stay here. | 5 | null |
Good hotel, on the wrong side of the tracks
The Omni experience is usually pretty good, and this hotel lives up to the standard of the chain. The hotel is modern, stylish and has a solid feeling of quality all around. The rooms are standard size, well appointed and have great bathrooms with fabulous showers (no tubs in our standard room type). We were staying with our child, so we opted for the two beds/room option. Unfortunately, the Omni uses doubles rather than queens, so the sleeping arrangements were tight for my wife and I. The comment in the title of this review refers to the horrific location of the Omni immediately next to the railroad tracks. Each train (and there are MANY on a daily basis) sounds its horn repeately as it approaches each intersection (and there are MANY intersections), so be prepared to hear a series of loud horn blasts roughly every 30 minutes in the evening and night hours - apparently sounding the horn is not obligatory during the daytime. The hotel actually provides two free pairs of earplugs in the nightstand drawer, anticipating that you will need them! The concierge said the city is working on making the Gaslamp District a quiet zone for rail traffic, but who knows when that will be enacted (if ever). To be fair, not only the Omni suffers from this noise issue - about 80% of the hotels in the area of the convention center are adjacent to the tracks. So be prepared for a bad nights sleep unless you can ignore a freight train passing within 20 yards of the hotel!
The restaurant of the hotel was quite good for both breakfast and dinner, and in our opinions reasonably priced for the quality. The staff was attentive, courteous and helpful. Overall the Omni experience met our expectations, with the only detraction being the proximity to the tracks. I dont think a better option exists in the area, so enjoy the hotel, and utilize your complimentary earplugs! | 4 | null |
Convenient location but wouldn't stay here again
This hotel was conveniently located to downtown attractions. The rooms and bathrooms were updated and the bed was comfortable. The staff was friendly when we checked in; but it took five calls to the lobby for someone to answer the phone when I had a question. I would not stay here again due to seeing a roach in the bathroom. | 3 | null |
Review are accurate Our home away from home
We enjoy the location, being away from the hustle and bustle of downtown (if you want Union Square this is too far but we love it) Fantastic staff , beautiful accommodations. You pay a high price for this luxury but will not be disappointed. We have stayed 10+ times and love the FHP. PS: only wish they had a bigger fitness facility or spa, but guests have access to a Club nearby. | 5 | null |
Don't stay here unless you want a night club in your room
Worst hotel for a romantic weekend away especially when it's your engagement weekend! The reviews on here seemed really good but what they didn't say and the hotel doesn't state that the Starlight Club above booms music till late at night. It was so loud our room even vibrated. When we complained on the Friday we were given a discount and ear plugs and told that it was closed the next day...surprise surprise...it wasn't. After complaining again we were moved to a lower level and to a smaller room. So much for happy memories of being engaged. You suck Sir Francis Drake. | 1 | null |
Terrible Noise
Usually not in the mood to write reviews but this hotel is terrible as we have been moved twice to noisy rooms (one next to the elevator and the other next to the ice engines/ machine). Staff was kind to accept the situation but keeps moving us from one problematic room to the other. This is sad as the hotel seems to be decent and the assistance is provided with politeness and understanding... still, a hotel that fails to provide rooms proper for a sleep is not a hotel. Why on earth should they give noise rooms to people and already know the issues? | 1 | null |
RUN AWAY!
Horrible!! We came in late and tired so we didn't notice the Cockroaches in the room the 1st night and were unable to get our money back. We were stuck there for a week! There was blood on the wall and on the lamp! So freaking gross!!! Bad odor!! The bed was so so uncomfortable.There was a big dip in the middle of the bed which made either my husband or myself get "stuck" in or kept us completely away from each other. The room was not serviced daily and had to call the front desk to ask for toilet paper, towels, etc and then they wouldn't even bring them to the room. They wanted me to meet them down stairs in a housekeeping room!! | 1 | null |
Could not believe!!!!!!!!!!!!
The price was average. The room was dirty with mold on the shower walls. The heater made enough noise to wake you. When I called the desk at 9 in the evening for extra towels I had to wait for the guard to come on duty to unlock the storage room and deliver them. He was wearing a bullet proof vest. With little or no rest we left in the morning and were gratefull to be gone! | 1 | null |
Just hand over your wallet.
This place is extremely overpriced for what they offer. I stayed there because a convention was in the hotel. I wish I hadn't. There are 34 floors, and only 6 elevators in the whole place, which are supposed to service five thousand plus people? That's a problem already. Then we have the staff. With very little exception, every staff member there acted like they didn't want us. I saw eyerolls, sighing, and outright rudeness from the staff.
Now, we're paying two hundred bucks a night. So surely, like in any good old cheap motel, the wifi is free, right? Wrong. It's 15 bucks a day. Or, you can use the exceptionally slow wifi in the lobby.
And what if you want breakfast? Oh, well then they have a restaraunt for you, where you can get a slice of toast, a pat of butter, a plastic doohickey of jam or jelly, and a cup of coffee for the rock bottom price of 15 bucks. Yeah, for one slice of bread. I know. I know.
There are tunnels connecting the hotel to the mall that's two blocks to the south. When I found this tunnel system, I went exploring, and discovered this mall has a Dunkin Donuts, McDonalds, Houlihans, taco places, and several other places, including at least one convenience store, all with reasonable prices. I think in the entire five days I was there, I didn't spend 15 bucks combined for breakfast once I Found that.
The beds were "ok" but I've had more comfortable at less expensive places.
When I talked with a manager about it and asked why things were so expensive, he rolled his eyes and said "This is Chicago." Really? Glad I won't ever have to be back at this place. There are far too many places that are wanting my business to stay at a place like this. | 2 | null |
Simply Average
I think this hotel has an excellent location--right in the heart of Michigan Avenue & a short walk to the Pier and great restaurants. The hotel itself is simply average. The entrance is clean. The staff working the doors have a lot to learn about service--in the 3 days I stayed there only 1 doorman offered to open the door--when I was entering with a stroller!
The rooms were clean--but again nothing special. I was in the main tower & on a high floor. I was happy that my room was all the way down the hallway as the walls were pretty thin--so wouldn't have wanted to hear people walking off of elevator. The furnishings were all in fine shape but again nothing overly modern and the room was on the small size. The bathroom looked like it had a very inexpensive makeover--so again adequate but nothing fancy.
I checked out the pool in hopes of going there with my daughter--but it is purely a lap pool--so no shallow area that she would have been able to stand.
If I returned to chicago I would most likely not return to this hotel unless I was getting a very good rate. For the same price I could have stayed at the Westin--an I thought that was a much nicer hotel. | 3 | null |
Great Place to Stay for MD Anderson Patients
We have made several trips to Houston for my mother to have treatments at MD Anderson. First, I appreciate the reduced rate for patients. We found the hotel through the hospital and have been very pleased with each of our stays. We like the fact that there is a restaurant on premises so we don't have to go out. The food is good and the staff is wonderful and very caring. I especially look forward to seeing Asmer when we dine. The hotel is clean and bright and the entire staff is extremely helpful and friendly each and every stay. When we had questions about the shuttle service to the hospital, or just about the area, Shayla, Pierre, and Christopher have been kind and sincere in their efforts to help. We really feel like they are glad to see us! Thanks to Jackie Frank for assisting my mom and to Debbie Hollier, as well. The employees here have made a very difficult time as comfortable as it can be considering the reason we are there. Thanks for all you do for MD Anderson patients. It means more than I can say! | 5 | null |
Unhappy
My stay at the hotel was less than desirable. First let me say, the staff at the front desk,was very polite when I checked in. After that I don't have much good to say. My bed was made with flat sheets and I had to keep adjusting the sheets. The towels in the room were stained and the toilet was not flushed when I arrived. The room had a very musty smell. I am not sure it was even cleaned before I checked in. Then there was a group of people who were very,loud and rude. I contacted the front desk to have them quieted. This lasted for 5 minutes. They were very loud in the hallway and in the room next to me until early hours,in the morning. I only stayed because hotels were sold out,due to marathon and I needed a place to sleep. I wouldn't reccommen this hotel again. | 2 | null |
Good Hotel, Train too noisy
Great friendly check in counter staff. Clean hotel. A little more dated than other Residence Inns I have stayed at. Bed was very hard. Good free breakfast. We had a room at the back of the building and the train noise was horrible! Could have gotten use to the clickity clack of just the train but they had to keep blowing their horns as they passed by us. I didn't get much sleep. | 3 | null |
Suite and waterpark
We stayed this past weekend in the Bryce Canyon suite - 2 adults, 6 12 year old girls for my daughter's birthday. Everything negative I have read on this hotel, I did not find to be true. We did not eat any of their food - provided our own, but the room was neat, clean, no bugs, no mold. The waterpark was a blast. I would definitely come back - the staff was extremely friendly and helpful. | 4 | null |
disapppointed
I recently took my 12 year old granddaughter to Chicago for her birthday. I made a reservation In Feb. for a double suite on a high floor with lake view. When we arrived early last Tues, we were told our room was not ready, which was fine as we could go on to a museum. When we returned later in the day, they apologized for the room not being ready and said it was because there were no facecloths availble. This certainly made no difference to us. When we finally got to our room it was on the 6th floor with only a side view of the pool. I spoke with the desk person and explained how this was a special trip and I had requested a high room on the lake. They checked my reservation and verified this was my request, but could only offer that possibly something might come up the next day. When we went to bed that night, we heard the most awful noises like a plane or a wind tunnel tht went on constantly. I called the desk, but they did not know what it was. said they'd send security to check it out. I never heard back. The next morning I realized we were right next to an elevator shaft. I told them this was unacceptable, but they had no other room to shift us to. They offered a $25 a night discount on room, but it wasn't the money. It was the disappointment of not having the room I booked. Even though the staff was very nice, I feel I could not recommend this hotel, especially room603. The location and pool were fine, but beware when making a reservation, you may not be getting what you think | 3 | null |
Average Hotel, Below Average Hilton
I stay at Hilton quite a bit and opted for a room on the Executive Level. Besides a decent room, the overall stay was poor and none of the staff seemed very interested in my satisfaction.
Firstly beware: it seems this place holds Sunday Services or Meetings in the event space. What is already a very small and challenged lobby area, becomes a ridiculous parade of church goers through the lobby after services. If this is not a regular occurrence, then perhaps it is not a big deal. Other events seem to overwhelm the small space as well, but this was a surprise during check out.
Upon check-in, I was told my reservation could not be found without the confirmation number, I thought that was odd, but I had it handy. Next I was told I could not have the double room I reserved on the Executive Level (the Lounge is on 12), but I could have one on 8 or take a King on 12. I took the King and they gave my son a cot, which barely fit the room, but that was my choice, I suppose. Either way, they did not manage to properly HHonor my reservation.
The next day my son and I left the room 10am or so, and the maid a few doors down saw us walk out. I mention this only because when we returned around 3pm for a nap and the room was not made up, although the maid was working past my room (why did she skip it, I wonder?). We rested 2 hrs and as we left for an event, I called housekeeping to make up the room and they said "sorry about that." I looked for a "Housekeeping" notice to hang on the door, there was none.
Finally, I am also very aware, that hotels like to charge daily wi-fi charges. However, I believe this was the first time I received a charge for each device. Since my son also had his laptop, we were charged $9.99 two times daily, for the both of us.
There were a number of other weak elements to this property, but it's not worth my time. Again, the room was fine, but if you are staying here because you feel you can depend on a certain level of quality from a Hilton Hotel, do not count on that here. | 2 | null |
Brand new hotel with a boatload of teething problems
Had a few days of business in Austin on my way back to Tennessee. My secretary knew I was a Choice Hotels member and set up a reservation here. Only a couple of weeks old. Nice rooms with big new fluffy beds. Great big bathrooms and showers. Obviously brand new bath towels. So far so good. Here's where they completely fail and I blame the young GM, a fellow by the name Armit. He's completely clueless on so many finer points of running a hotel. For example:
Staff was not properly trained on using the computer.|
House keeper walked into my room past a "Do Not Disturb".
They could care less I was a Choice Hotel Member. Not one word.
Place was crawling with crickets.
NO electrical outlets to speak of in the room. Had to move an 80 pound desk assembly to get some juice.
Zero customer service skills at this location. Bright spot was that breakfast was pretty good. | 3 | null |
excellent Hotel loved it!
It seems my suit case never cools off. From the moment we checked in until the moment we left this property every thing it promised, it delivered. From the executive floor happy hour to the regular happy hour, the comfy beds new decor in the rooms the parking that was included in OUR room package worked out wonderfully, we are gold members so we got some extra perks, cant mention there comp breakfasts only because i never made it to it. Over all this was an excellent stay, dinning options in and around the hotel worked out for us wonderfully, i would recommend this hotel to all, even the kids, they had happy feet playing for the kids and families with free popcorn, can beat that, | 5 | null |
Great hotel, loved the location
I have stayed at many hotels in NYC and this is my favorite so far. The location is perfect, only a short walk to Times Square. Staff was extremely friendly. The agent at the front desk switched us to a bigger room which we were very happy about. Had drinks downstairs at Collage and the bartender Greg was awesome. After a long night out, we went back to Collage for breakfast and it was AMAZING. We both had the stuffed french toast and sausage. I definitely recommend this place. Great value, and I didn't have one bad experience. | 5 | null |
was what we expected....
hotel was perfect for us. was only there for one evening and we didn't have one complaint. we will be going back in november and have already booked our stay here. is not far from our venue and there is an awesome steakhouse within walking distance. | 4 | null |
Dirty place
Sheets were dirty asked for clean sheets office didn't have any extras but then gave me a set of sheets from under the counter (stained in blood). My room over looked the "backyard" extremely cluttered with debris. The room smelled and I requested a non smoking room and it smelled if smoke. The smoke alarm was covered in plastic. There was trash in the draws in the nightstand also bags of other people property on top of the tv stand. The tub was dirty and clogged when I took a shower it almost immediately filled with water. All the furniture was old and dirty. | 1 | null |
Outstanding Anniversary Stay
We went to San Diego for our 25th anniversary and had a wonderful stay at the Hotel Palomar. The staff went out of the way to make the occasion and the stay very special. The hotel is located in a convenient spot in the Gas Lamp Quarter and we were able to walk to Little Italy with ease as well. The room was great...very clean and comfortable. The hotel hosts a wine hour daily and we were able to make it once. It was just like everything else the Palomar did...outstanding in every regard. | 5 | null |
Personal Issues are Personal Issues!
I and my finance traveled to Phoenix as my fiance had a business meeting nearby. Aside from the reviews this hotel has about shady guests we opted to give them a try, price was good!
We used the pool the night before and used up our towels so in the morning I came down to get new towels as my fiance needed to get ready. When I came up to the frontdesk the am shift girl which her name tag said Kaylee was on the phone as to what I thought was business. I went to the business center to pull up directions to where we needed to go and was dumb founded to know that this young girl was engaged in a personal phone call that was very cleary heard to the computer room (very unproffesional and rude). I then proceeded to quickly finish my business so that I could get out of there ASAP!!!!!! When I returned back to the frontdesk she did not ackowledge me right away but eventually did and I recevied my towels. I think personal business should not be laundered especially so guests could hear or on company time. Other than that our stay was decent and did not witness any shady guests as stated on other reviews. JB | 2 | null |
Dirty?Smelly Bed Linens
After checking into the Hotel and getting unpacked i went out to scout the area, have dinner and finish paperwork. When I climbed into the bed at 11:00 pm, I found the stink of body odor on the pillowcases and sheets were terrible. I had to sleep on bath towels. When I went to the office to complain to Mr Patel, I found his mother working the desk who could not speak a word of english. | 2 | null |
Horrible
The hotel was in a great location but the staff was horrible. The front desk manager was an absolute nightmare. He had no customer service skills, super rude.
The room was very dirty. The towels in the restroom were stained, possibly soiled. The hotel needs some renovation. Also the hotel charged an additional twenty dollars to check in early. we checked in an hour early and they would not even waive the fee. Very disappointed with this hotel. I have stayed in other Ramada hotels and the stay was pleasant. | 2 | null |
Nice room interior, bad view, cold reception.
No personal service, as reception on second floor and really really dark, so you can't see who you are talking with, very disconcerting. Once you check in you have no need to go to reception again, so felt more like an apartment block, as no one to offer a smile or greeting, somewhat cold and prison like, although the room decor and comfort was lovely. We were disappointed as I had booked well in advance explaining it was a 25th Wedding anniversary trip, I asked for the best room with a view, well half the view was looking onto a huge plain wall and so high we had to go right up to the window and look down to see the river view. they tried to accomodate us in another room, but view was worse and we would have had to move after three days. We did get a lovely chocolate and strawberry fruit bowl and wine complimentary, which was a nice touch. Bar, although very quiet was nice, live music on one night and barman Sean was excellent! We wanted to eat at their well reviewed restaurant, but in the 4nights we were there, no one was eating in there, and we didn't want to be the only ones. | 3 | null |
I won't pick this hotel again.
Upon arrival, check in went well but, on a daily basis I waited 20-50 minutes in order to get my car from valet. Apparently, security takes over valet duties during the evening/early morning hours and they may or may not be available when you need to leave for work. Also, you are not allowed to get your own car when that happens. As for the room, it was very small for the price, had no refrigerator, a very hard mattress, an obnoxious window AC unit and a shower that you can barely fit into (I'm only 5'10" 160lbs). Upon leaving, the hotel managed to double charge me for the room (3 nights worth) and rather than trying to offer something in return for my troubles, I was told they would reverse the charge and it will be credited back in a fews days. I don't know about anyone else but, I do have a family and bills to pay and didn't find that very enjoyable. The location was great and in the middle of everything but, other than that I would recommend staying elsewhere. | 2 | null |
CRIBS UNSAFE--BE CAREFUL!
I have an important warning for guests traveling with babies. To be fair, other than the crib, the hotel was okay. The rooms are fine, there are plenty of good restaurants close by, and there are some nice benefits like the pool and gym. Would be a 4-star place if they didn't set the crib up so dangerously. We stayed here with our 3 year old daughter and our 6 month old son. When we got our crib, the mattress was not a proper fit--it was too small. Ignoring the warning label right on the side of the crib, the hotel staff used multiple (stained) sheets to pad the mattress to make try to stuff it into the crib. They also put in an ill-fitting bumper guard that also was a suffocation hazard. I called the front desk to notify them about this safety concern and was told that we could get more blankets for the sides of the crib but there was no alternative to the crib (e.g. a pack-n-play). I ended up driving to Wal-Mart and buying a pack-n-play rather than going through the hassle of checking out the entire family when it was already past the kids' bedtime. When the housecleaning staff arrived to remove the crib, the housekeeper (a grandmother with grand babies) noticed that indeed the mattress was ill-fitting and should never have had all of the extra sheets and ill-fitting bumper. At least someone at the hotel understood the safety risk! When I had the chance, I advised the ladies at the front desk to better train their staff. Imagine if an infant died from suffocation because of this lack of education! While the front desk did offer an apology, there was no promise of educating the staff or any sort of compensation ("Hey, we endangered your kid... have a cup of coffee on me.") Guests with babies--beware! | 1 | null |
Outstanding hotel for business meeting
The Council of Better Business Bureaus just had it's annual assembly at the Marriott. The facilities were outstanidng, the service was first class and the food was very good. A well equipped workout center was great to have. My room was spacious with comfortable chairs and the beds were comfortable. A really first-class place. | 5 | null |
Lack of AC and traveller-unfriendly policies make for bad stay
This rather pricy hotel, while conveniently located, had many problems that made for a bad stay. First of all, they can only have heat or AC - we stayed during a hot spring day and roasted (and couldn't sleep) because they did not have any AC! Also, we arrived at 1PM, but were told to come back at the usual check-in time of 3PM to check in -- at 3PM, there was a very long line (they said their computer was down) - it took 1/2 hr to check in. (I have never seen such traveller-unfriendly check-in policies ever except in a state-run hotel in a totalitarian regime!) What else -- the ice machines didn't work on our floor or the floor above, there were stains on the floor, the room was dark, the curtains didn't work, the specialty buttons on the phone didn't work but there were no instructions telling you how to reach hotel services.... Some employees were helpful, but other than that, worse than a budget hotel at a very steep price. | 1 | null |
A True New York Gem
This boutique hotel is conveniently located in the heart of Rockerfeller Center, near 5th Avenue shopping, restaurants, Central Park, etc. It's also walking distance to Times Square and other attractions. We were warmly greeted by the front desk clerk whom was very efficient and friendly. One note, the front desk area is very small and if you walk in too quickly you may miss it. We stayed in a Junior Suite with our 15 year old daughter. The room was spacious for three people. It was very clean and we were happy to find lots of pillows on our bed. The bathroom was well stocked with extra bath towels and toiletries. There wasn't a bathtub, however the shower was large and the shower head was height-friendly (adjustable) with good water pressure. We liked that the hotel has a free water bottle dispenser on every floor and guest living room with Internet computers, a fully stocked Keurig coffee machine, newspaper, magazines and a large screen tv. The hotel also a "guest" closet on every floor next to the bottled water dispenser that holds irons, ironing boards, towels, coffee, etc. for guests to help themselves and not have to call and wait for housekeeping. This was our first visit to NYC and we will definitely stay at The Jewel again...don't pass up this gem! | 5 | null |
Dirty and loud
The hotel was disappointing, the carpets were dirty and heavily stained, there was dusk on every lamp shade and dust bunnies and a piece of candy left by some previous occupant under the bed. The AC was so loud one could hardly hear the TV which had the volume capped and could not be made louder. The noise from the adjacent highway was audible throughout the night. The bed and pillows were comfortable, but did not get restful sleep due to the noise. There are no complementary toiletries or speed checkout. bathroom was clean, the water was nice and hot, but the water pressure was poor. Wi-Fi was terrible, we could not connect using the provided password. | 3 | null |
Not your usual La Quinta
La Quinta has expanded their chain by purchasing older motels and refurbishing them; however, I'm afraid they didn't quite make the grade with this one. The best thing it has going for it is it's location on I-35. Our room was small, but it was clean. The "brightside breakfast" at this location left a lot to be desired; it was not up to La Quinta standards. The L-shaped building wraps around a Mexican restaurant, so if you don't like the smell of tacos this isn't the place for you. | 2 | null |
OK motel; not too far from 6th
You get what you pay for with this (somewhat) inexpensive motel next to I-35 (across the highway from downtown). The rooms are clean, and the cleaning staff is top notch. In-room fridge and microwave are nice. The pool is small and not very inviting, and the free breakfast is pretty average (no eggs, but plenty of carbs). The front desk staff seemed overwhelmed when we arrived, and had trouble keeping our reservation straight. They were a little stressed out, and could certainly upgrade their customer service skills. If you don't mind walking, Red River is just a few blocks away, and the major bars/restaurants of 6th street are less than a mile away. Not sure whether we would stay here again, but it's probably the best value for the location. I might be tempted to pay a little more to be on the downtown side of I-35 next time. | 3 | null |
Worst experience for the price
This hotel offers two different settings one for guests on business and one for rest, I requested to be changed to a type of room where I was going to rest. Both nights I could hear people talking loudly in the hallways and the last night I had to call security at 3am because some guests were running naked and making noise in the hallways. The bed was no comfortable and the a/c does not work properly. | 2 | null |
great loaction and kids enjoyed it as well
Stayed for one night after a week in an RV before flying to NY. What a contract to the RV!!! The room was really clean, cool and fresh. The aircon was quiet and efficient and the whole room was very luxurious.
We had a deal with the club room access and that provided us with plenty of cold drinks and snacks including a great breakfast, incredible aperitifs and superb cookies! We were made to feel very welcome and spolit by the staff.
We had friends who were dining with us that night and the hotel kindly agreed to hold their luggage for them for a few hours which made our stay really excellent.
The pool (although a bit cold!), running track and gym were well used by us working off the excellent food from the Denver Mall.
The check in for our flights was easy with the facilities provided.
All in all a great stay and we felt very privilidged and pampered! Thanks to all the staff, particularly those in the club room, who were very attentive and helpful.
We know where we ill stay with our family next time we come to denver! | 5 | null |
Noise and long hallways
For an early morning flight from LAX, staying at the Hilton LAX is convenient but the hotel is a factory, impersonally catering to conventions, business meetings and travelers. My first room was in the 'newly remodeled' wing - down a hallway over 1/2 block long. The room was clean & well appointed but it must have been on top of the HVAC system because the whole room was vibrating. I asked for a better room, and on my own scoped out the room (quieter, closer to the elevator) and moved my luggage. OK. Better. Also a drag was the $12.95 for 24 hrs of wi-fi. The 'free wifi' in the lobby was unreliable, not even strong enough to download my mail.Good coffee (Lavazza) nice touch of 2 bottles of Calistoga water and lovely amenities but the long hallways, and noise would give me pause about staying here again. The shuttle arrived quickly in the morning, so that was a plus. | 3 | null |
Just OK, Below Average Marriott
Rooms are really small, really small. You can't have more than one person in the bathroom which is a problem with small children. Staff OK, not really friendly. Parking and food is far more expensive than reasonable when compared to other nearby hotels or other Marriotts. In Torrance, they charge 17 dollars for parking, not 32. The food is not so good, and more expensive than any hotel I've been too, even in expensive Frisco. 15 dollars for a tasteless, cheap burger, 21 dollars for a joke of a breakfast with cold bacon, cold potatoes, cold/cheap sausages, cheap cold-cuts, and poor/rude service. You are better off with day old breakfast from McDonalds. Overall, I call this hotel a joke, at best. A lot of pretentious stuff and falling far short from anything good. It is a motel 6 with a different name. As a matter of fact, stay at motel 6 nearby and you will be better off. I can say worse Marriott ever, and I stay at a lot of them. | 1 | null |
Hotel Capitol Hilton, Washington DC --- well located just fine hotel...
Nice location...very close to white house....Hotel is just ok....Centrally located in Washingtom DC...making it a best place to stay...though the city itself is not so big...good resterautans in close proximity... | 4 | null |
Wow! Great Place!
Wow! What a beautiful place! Very friendly and hospitable staff everywhere! Lobby, restaurant, bar are extremely well decorated. Large nicely appointed rooms with a very modern and comfortable feel. Great breakfast which is always the case at any of the Embassy Suites. And Brian whips up the best Omelets for sure! Thanks Brian! | 5 | null |
Avoid The Plague
Good coupon value stops there. I have stayed at this property over one month over the last 3 while in town. Location is good but the problems are here described accurate not with personal feelings. Bld 1 coupons and full rate over night guests nicest rooms even have hair dryers...bld 2 has weeklys and where I'm staying....bld 3 I have walked thru alleys that felt safer with the drunks, roommate freeway panhandlers coming and going and the bums coming to visit friends thru the back doorway that accesses the park. Recently trash was pilling up daily at the trash cans/ ash trays at entrance ways in the evenings.....the maids empty around 10, so the hotel idea was put notice on every door informing you must now take your trash out to dumpster they're removing trash cans......ha, the lady in her lawn mowing clothes faded black tshirt and black sweats working the front desk is the most pleasnt with her ponied tailed side kick who while having packages delivered by the mailman (something I do near daily) interupted to hastly ask are you staying here with few more comments about my frequent packages to have the mailman turn to me and say why do they act like that.......I explained that is white trash at it's finest.........no its not personal only insightful and revealing......avoid this dump like the trash thrown all around the dumpster not in nor picked up by staff, avoid like the two upolstered chairs that were removed from rooms that have been sitting at the end of the hallway in bld 2 next to the soda machine for 5 days now with huge blood stains staff seems to not care about finding storage or trash for...........honestly you always get what you pay for as a traveler who pays his own rooms I know value is hard to find and rates for rooms are a high expense but motel 6 is a more fitting description of this place.....ha the funny thing is I just went to take a picture for you all of the chairs since we can add photo here and at 342am the chairs are gone having been there just an hour ago........friday night sure someone pulled into room to have more seating shame that faded blod stain nobody who saw last 5 days knew is blood........I check out in hours not supporting a business owner and management like this any longer | 1 | null |
Great Location, Poor banquets staff
I stayed at this hotel for 3 days for a seminar my company was conducting. The hotel itself is not as nice as some Westin properties, but I was given a suite which was a treat. Large and spacious, with a balcony that was unfortunately just out to the lobby, not outside. Because my rooms extended over the lobby and bar, it was quite noisy, but I did enjoy the spa jacuzzi and bidet in the bathroom, as well as 2 refrigerators and a lovely bed.
The banquets department was dreadful, we were given the fireplace room which is off the restaurant and cramped and noisy. The service from the catering department was shoddy and a disappointment.
Book this hotel for a clean, nice hotel with good amenities in a great location, but for a meeting or other event, look elsewhere. | 3 | null |
I don't Get it
Not sure I understand the positioning of this hotel. Basic guest rooms, tiny bathrooms, staff friendly but not attentive. I liked the bellman's cool chapeau but not much else. I thought the firm bed was okay but two others in our party did not sleep well on them. Upon arrival, as it was a nice day, reception clerk Andy(?) directed us to the roof bar which was closed for the winter. Afternoon concierge in empty lobby would not look up from his laptop as I stood there until I addressed him. Guess I am not cool enough to be greeted. | 3 | null |
Black Feet
Just walking from bathroom to bed my feet looked like I walked through wet tar, the carpets are so dirty and sticky. Called General Manager doesn't return call and staff said he to busy to take or return calls | 1 | null |
Good: atmosphere, pool on weekends... Bad: service. No, wait - it's not bad - it's awful
People used to complain about the Roosevelt and say that the rooms need renovating - they've finally done something about it and can boast brand-new ones around the pool area (so definitely book one of these). And the atmosphere, especially on weekends, makes staying here worth it. However, the service is downright sloppy, the reception desk is slow to respond to requests and the valet experience alone is worth losing 2* from the overall score - having repeatedly "taken care of" several people and asked them to keep the car close by while I went in for no more than 15 minutes, it always ended up taking far too long to return to me. The only exception is a person called Juan in room service who actually went the extra mile. So if you're booking a room here, you know what you're going to get - a trendy spot with bad service. If you're ok with that compromise, this is the best place!!! | 3 | null |
Not Ready Now -- and Perhaps Not Ever
Just as the old Helmsley re-opened as a Westin, after renovation and re-branding, I have just stayed four nights, and will not do so again any time soon. The physical work is not yet completed, but the many short-comings are those of attitude and scope of service, which are not likely to be solved.
For starters, the "Grand Central" designation is a stretch, as is the haul with luggage the three long cross-town blocks from the address, between Second and Third Avenues.
Staff help was decent, including a very helpful concierge who arranged for some document printing.
But the overall attitude is cheap and cheesy -- including plastic cups in the bathroom, a pile of USA Today by the elevators instead of Times or Wall Street at the door, no service guide in the room, a key card dysfunction that forced me back down to the desk for a re-load, and one day when my room was not serviced at all.
Worse, from the perspective of a business traveler, is the annoying approach that everything is charged extra: $21 for a "continental breakfast," when there are numerous Starbucks just around each corner; a "business center" that charges by the hour for computer access; $ 14.95 per day for WiFi; and a truly obnoxious mini-bar that would bill electronically if anything was even moved.
In short, human touch has been sacrificed for a nickel-and-dime attitude.
The old joke about New York is that it would be a great city, "if they ever finish it." As for the Westin Grand Central, even if it gets finished, it will be far less than great. | 2 | null |
Adequate and Basic Holiday Inn
I needed a decent and reasonably priced hotel for one night within walking distance of Union Station and the Holiday Inn Chicago Downtown fit that bill. Check-in was very slow but was offered a smile and an apology by front desk staff. I was also recognized as a Priority Club member and offered my choice of benefits.
The hotel is an older and typical Holiday Inn. The outward appearance is about what you will get inside. The room was configured very strange. Lots of room with no furniture. Only chair was the desk chair. The a/c again was a problem - the older wall type unit which could not keep the room cool on a 99 degree day with the room getting the afternoon sun. Lighting was adequate. Bed was comfortable.
The fitness center and business center were both very nice and a step above the rest of the hotel. The rooftop pool area was very nice and relaxing and it was a welcome relieve to take a dip into on such a warm day.
There is a fee for parking. It is a very easy walk to the Clinton St. metro, Union Station or the Greyhound Station. I did feel safe in the neighborhood.
The AAA price was very fair for this property and the room. The on-premise restaurants offered a variety of choices and the price point was about what would be expected.
All staff were very nice and pleasant. In my opinion this hotel is great for a one or two night stay. | 3 | null |
It's ok for the price....
The best part of this hotel is the location. If you are going for the first time to San Francisco here is what you need to know about this hotel ...
There is no parking lot in the hotel. There is a parking lot across the street that will charge you $32 per day if you leave the car all day without getting in or out the parking lot (if you go in or out you will be charge the hourly rate). The hotel will may or not tell you that you can pay them a flat fee of $42 a day with the option to take your car in or out the parking lot as many time you want.
The hotel does not have a bellboy. There is only one loading parking in front of the hotel so you can unload your bags. Don't expect for anyone to open your doors. ( I was with my pregnant wife and I was hassling with my bags).
The standard rooms are very small, but nice and clean. The only problem are the walls that are very thin. There was a couple next door having sex for an hour around 5:00 AM, at the same time you can hear when others are flushing the toilet or sitting on their bed. There is no fart vent in the bathroom so if you are on a honeymoon gateway weekend, don't eat beans (you can hear everything even when the door is close). The bed is very small and fit two people but very tight.
You can purchase certain tour passes at the hotel, The tour bus is great because one of the bus stops is just across the street.
There is not fridge in the standard room, no cable on demand. Certain amenities are located on one floor only, ex. ice. There is free drinking bottle of water on each floor (the have empty plastic bottles (sealed) that you will fill from a filter fountain water machine) Very convenience.
There is a restaurant (pub) attach to the hotel which is nice because it is open until 12:00 AM so you can drink all you want and then walk to your room.
The hotel staff are very courteous and helpful. I paid $162+tax at night and I can't complaint much about the hotel. You can get a better hotel for an additional $60 but that is an additional $120 that you could use to to book a tour bus for 2.
I hope this information help you making a wise decision. | 3 | null |
Decent but not worth what we paid.
Arrived in seattle early, staff were great and let us check in 2.5 hours early. Stayed on the second floor, immediately hit in the face with over powering fresh paint smell when we came off the elevator. The ice machine/snack/soda area was empty the machines MIA. Had to go to another floor to find them. Just to find out that the soda machine was out of diet drinks. We had a king bed that was really comfortable but the shower leaked all over the bathroom floor from the bottom of the door. There were a few scratches and scrapes in the paint. Not just on the wall but on the ceiling, found that a bit odd. For the over 200 dollars paid by the time you included all taxes I expected a bit more in amenities. The concept is great, but next time we are in seattle we will be trying a different hotel. | 3 | null |
great location,comfortable stay,enjoy shopping
This Holiday Inn Express is located at a very convenient place - hardly 6 minutes walk to nearest subway or train station (Andrew station on Red Line), about 5-10 minutes drive from Logan International Airport, next to South Bay Mall which has Best Buy, Target, Marshalls, and many such stores and food joints such as Starbucks (in Target), Pizza Hut (in Target), Applebees and an Italian restaurant (great food).
The hotel provides free shuttle to Andrew Station every 30 minutes. Hotel also provides shuttle to pick or drop at airport but charges USD 5 (totally worth it!) - so call the hotel to ask for this shuttle.
The Breakfast is great and free (included) and so is the internet (free and high speed wireless). Breakfast has the traditional Holiday Inn Cinnamon Rolls, very good Arabica coffee, bacon, an assortment of bread and fruits to chose from, among other stuff. The breakfast area is also very good, bigger than other Holiday Inn Express properties I have stayed in US.
The reception staff is absolutely great - very helpful. Special mention of Carol, she was just so helpful and tried to do her best to guide us and have the best experience of Boston while staying there.
The Rooms: Clean, big, well stocked bathrooms, and peace. The TV is great and so is sleep quality we feel. The sofa was really comfortable - one I will like to have in my home! The work desk was good too. The rooms come in with microwave oven, fridge, coffee/ tea maker, great coffee sachets and tea bags, iron, among other stuff one will expect in the room.
Parking is free. The lounge area is great too - coffee (hot, arabica) is available 24 hours - and there are couple of computer machines too in case guests want to use them.
Very strongly recommended. | 5 | null |
WAY overrated and overpriced!
So, I totally don't get why everyone loves this hotel. Yes, it's in a great location, BUT for $600/nt in the largest room available you'd think they'd give us a comfortable King bed. We had a very uncomfortable Queen to share with uncomfortable pillows. Knowingly the room would be minimalistic, but I'm so over the "I'm so cool I don't have to try" thing. I will never stay here again or recommend anyone stay here unless you are dying to stay on S. Congress. Plus the guy who checked us in and out had a bad attitude, so two thumbs down for this hotel. | 1 | null |
Pretty Average
Last minute we decided to stay overnight in the city and chose this Marriott. It's got a convenient midtown location, the front desk staff was helpful and attentive. We were given a king bed room on a high floor. The room was actually really large but the decor was kind of meh, could use a bit of a facelift. The room smelled like the carpet had been febreezed to death but it was overall clean. We didn't hear any noise from outside or other rooms even though we were across from the elevator. The AC is loud but I think thats just how it goes with older buildings in NYC. We have stayed at the Renaissance on 57th which was a MUCH tinier room but seemed a lot nicer. All in all this was fine for a one night stay. | 3 | null |
Not really a Marriott
Just stayed here on business for two nights. Okay, but I would never stay here on my own. Most of what I experienced others have written about before.
Positives:
-Great location near many wonderful restaurants
-Rooms and linens are clean
-Nice large meeting room area
-Great fitness center, several machines, towels, ice water.
-Check in and check out went quickly and smoothly
-Valet parking quick
-Elevators run quickly
-Coffee maker in room
-Wake up service worked
-Food at the meeting acutally very good and well serviced
-Good lighting
Negatives:
-Room is tiny beyond belief. Kind of claustrophobic. Very old city hotel.
-Loud from street noise below (night club, car horns, trash pickup), and I was on 12th floor
-A/C on during the day only. For some reason they shut it off at 7PM and turn on the heat. You cannot control the temp. Room became suffocatingly hot. They offered to have engineering open the window but that would have let in more street noise, or I could have had a fan delivered. I did not sleep well.
-Walls are kind of thin, heard the guest next door sneeze, but was generally quiet
-No luggage rack. Had to leave suitcase on floor.
-Marriott preferences were ignored (I am Platinum)
-Peanut butter all over the pen in the room
-Had fridge delievered but then the cupboard door couldn't close
-No counter space in bathroom
-No tub, plastic shower stall floor
-Double alarm clock set from previous guest, asked hskg to turn off, not done & I couldn't figure it out!
-No makeup mirror
-Sink in awkward spot in bathroom. Hard to use unless you shut the door. Outlet off to the other side. | 2 | null |
Good location
Very close to Union Square so if you don't like the clang of the cable car watch out.
A busy hotel with some good views above the 20th floor.
Lots of bars and restaurants nearby so you won't ever be hungry.
There is a good little gym/exercise room but the Executive Club is closed on Friday & Saturday evenings | 4 | null |
Upgrade the air conditioning!
Stayed one night for business. Very hot day with temperratures in the 90s. Lobby of hotel is quite appealing and a tasteful refurbishment of an old building. Rooms quite small and dingy with small (but recently renovated) bathroom. Overall OK - what you might expect for a regional Westin but some way off the standard you would expect in a larger location.
Main issue was the very large 1980s (literally) aircon unit with loads of ugly pipes coming out the side. This thing was like having a jet engine in your room in terms of noise - you would have to be one hell of a sleeper to get through that! Luckily I spotted the problem so cranked it up full blast at 64F and then went out to dinner for 2 hours. By the time I came back it was cold enough to just turn it off without the room turning too hot throught the night.
Although the room was OK I would not stay here again until they upgrade the aircon to something quite and modern than a big bos. There must be hotels in Columbus with more modern facilities than this. | 2 | null |
NEVER again. Stay Away. NOT A SAFE AREA
Pool was ice cold, so was the "hot tub"; Our van was parked in a "protected" lot, but window was smashed out and van was ransacked. NOT a safe area. Police refused to do any more than take info over the phone it is SO COMMON. We are not even staying our last 2 nights. If you choose to stay here, do not be out before dawn or after dusk. | 1 | null |
Disappointed in room comfort.
This property is an older one that has been renovated but lacks the quality and cleanliness of other La Quinta properties I am accustomed to staying in. Bath was small and floor was not cleaned properly. Bedspread has multiple stains, pillows were lumpy, coffee was terrible in room. Noisy environment, and location was way off the beaten path. Will not stay here again. | 3 | null |
Nice hotel...alright management
Nice room, easy location. They didn't keep their promise to upgrade my room due to unavailability but the hotel itself is nice.
You have to pay extra for the internet in the rooms. | 4 | null |
Awesome Hotel, I Loved It
This was a great hotel. I went there with a couple of my friends and it was great. The staff were nice and there was great beds. The restaraunt was awesome, the rooms were clean and the room service was great. I recamend this hotel to all travelers who stop in Memphis and I hope you enjoy your trip! | 5 | null |
Meh...
I stayed with a friend for one night of "girls night out." When we arrived we were greated by Anthony, and may I say, he was helpful and extremely friendly. I was disappointed with the room. It was very small and smelled like a boys locker room...combination musty. We were on the 6th floor so I guess it doesn't matter what floor you're on, I read various reviews repeating the latter. Luckily I travel with Lysol wipes and disinfecting spray. The sheets were a bit shakey as well. I wouldn't recommend this hotel to anyone unless they completely revamped the housekeeping practices. A real shame because it is so centrally located to great bars, eateries, and venues. I expected a lot more for $230. | 2 | null |
great stay on theater night
The Curtis was an outstanding value and the room was great ! We were upgraded for 9.00 to a huge corner room, pretty views. Delicious warm cookie on check-in too !
We ate at their restaurant The Corner Office. It was fantastic !! The best part, walk across the street to the Beull Theater to watch the show!
The staff were all friendly and outgoing too.
We will definitely return ! | 5 | null |
Wonderful Place, caring staff!
Our rooms were very clean, we had 3 rooms, king, queen and single room on the 4 and 5th floors, housekeeping was impeccable. We are 5 and needed to arrange for limo service 2x, the service they call was perfectable, REASONABLEL prices, concierageat Casablanca was perfect. Rick's cafe, what a great concept.. we used it every day for a euro style breakfast and meeting up in the evening for a quick wine and cheese then out the door, the workers on the second floor were WONDERFUL and also kind and thoughtful.. loved it. My husband, me my 2 sons and one's girlfriend enjoyed our stay at the casablanca, so close to times square.. it was great.. We will be back. | 5 | null |
This place should be re-named the "Helliday Inn"!!
I had to stay at this hotel for 5 nights in February. If you try to check out of this hotel a day early they will charge you $100.The beds are extremely uncomfortable and in spite of being on a smoke-free floor, I continued to smell cigarette smoke every night. When I complained, I was told it was coming from outside since my room was above where the starbucks is located and people congregate outside. I was also awakened at 3:00 AM twice due to cab drivers outside my room getting into a fight. But by far the worst part was having my Iphone stolen from the "empty" restaurant the first morning. Hotel management refuses to accept responsibility and just doesn't care. It cost me $650 to replace my phone. They don't return phone calls but you can bet they will respond to this review. | 1 | null |
Discomfort Inn
For the lowish rate I took a chance and felt Like I spent the night in an industrial cave. Stale room, with loud incessant humm and sealed windows. Ratty linens, poorly laid out cramped space. Free internet was slow and dropped out often. Breakfast is mostly processed food. Left the next morning ASAP. | 2 | null |
clean hotel in an excellent location
been staying for one night only, and choose the hotel for its reviews and location close to prince street and local shops
the hotel is very clean, you'll be disappointed though if you expect the lounge style and ground floor design to be similar in the rooms.
rooms are clean and fairly simple, but they are clean and quiet. wifi is free as you would expect ity and works fine.
there is a roof terrace for you to relax - no service or drinks offered though if you'd expect that.
breakfast was the biggest disappointment (nothing is fresh, all preprepared or supermarket food) - there are much better coffee and breakfast places next door.
i'd recommend easily if you look for an easy choice without the hassle. | 3 | null |
Past its prime
I think this was once a beautiful hotel; it's now quite run down and tired. The lobby looks nice from far away but upon looking closely you'll see that the furniture is quite worn. The rooms are comfortable, but not particularly exciting, I'd describe them as average. There is also a brown color palate throughout the hotel that wasn't my favorite from the hallways to the carpets to the curtains to the bed spread. The bathroom fixtures were also a bit dated. The products are your typical Westin products, which are ok but not great. What was neat, however, was that Westin now has partnered with New Balance and you can get full work out gear there for $5. Room service was good and efficient. The restaurant for breakfast was fast and service friendly but not that well informed, for example, I ordered an iced latte and they didn't know how to make it. Overall I was underwhelmed. | 2 | null |
Booked two queens - got two microwaves instead!
We booked two queens non-refundable via Expedia for a two night stay. We were two couples and a baby. When we checked in, we were told we would be upgraded to a suite, but only had one queen in the room with a sofa bed. By "suite", they meant a separate kitchen with a faulty light that flashed incessantly and two microwaves. The "sofa bed" was not even made and we were not provided sheets. Not to mention, it was hardly the size of a single bed, so how the hotel expected two adults to sleep in it is beyond me. When we complained we were told because we booked via Expedia, our room type was not guaranteed, and seeing as they were fully booked and had had some recent water damage to some of the rooms (bla bla bla) there was nothing that could be done. But they did provide us with 2 cots which were more comfortable (and larger) than the sofa bed. The cots had sheets, but no comforters. The queen bed also did not have a comforter (just sheets). When we requested comforters, we were told there weren't any left, but were kindly provided 5 additional sheets!!! Furthermore, the queen bed was as hard as the floor. At that point, we wanted our money back to go stay in another hotel, but we were told by front desk staff there was no manager until Monday morning, conveniently the day we were checking out, so again - no refund was possible. The next morning we spoke to Claudia at the front desk (honestly, the best thing about this hotel - they are lucky to have her). Claudia provided us with another room with 2 queens (which apparently was not available the night before, even though we were able to change rooms at 9:30am before housekeeping had started) and comforters. She also comped breakfast (mediocre) and drinks at the bar. There were other guests complaining of the same situation as we were the next morning, and they also had booked with Expedia.
My husband and I stayed at this hotel August 2010 and were satisfied the first time, enough to return. Unfortunately, the last stay left a sour taste in our mouths so we won't be back a third time. If you plan on booking this hotel, do so directly with the hotel, and not Expedia, even though when we checked, Expedia was 150$ cheaper per night. | 2 | null |
A dump!
Past due for a replacement, it's beyond a revamp. Both elevators feel like death traps. Desk staff were nonchalant at check in. Used 3 rooms, 7 nights each, 1 month reservation with ground floor request, all 3 on the 3rd floor. The only ramp I found was by the lobby, curb or steps everywhere else. The maids did all they could, rooms were cleaned daily, no blame there. Had to clean the tub drain with a q-tip myself, so shower would drain (nasty). For $129.00 a night, I expect a lot more. | 1 | null |
This hotel made me cry!
My boyfriend and I stayed at the Vintage Court after staying in New York and then Las Vegas a few days previously. I must say when I opened the hotel room door my heart sank and the disappointment of how basic the room was combined with being tired just made me burst into tears.
The room was very simple (although it was clean) and smelt musty. The bed was comfortable but there was no view from the window and there was no bath! There was one room with a shower and toilet and then the sink was in another place....behind a green door built into the wall in a dressing table-style! Very strange....
I calmed down a bit and realized that staying in Vegas had heightened my expectations... the hotel is clean and the staff are very friendly and so helpful! They booked our return shuttle and our sightseeing trip. Reception also gave advice on where to catch the trolley cars from and gave out little maps.There is also free coffee every morning which is a nice touch.
The best part about this hotel is its location. So close to Union Square and the cable car is at the top of the street! We also managed to walk to AT&T Park to watch the Giants Baseball.
All in all...a bit too basic for me. But it's safe and clean. | 3 | null |
Good service but getting long in the tooth
I had a very pleasant service - at the front desk, the bellman, in the restaurant. But the fixtures are looking pretty worn out - particularly on the lobby level. My room, on the other hand, was clean, comfortable, and very pleasant. | 3 | null |
Subsets and Splits