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Bate and Switch
Let's start with the good first. The front desk clerk was very friendly and helpful. The rooms were dated but clean and comfortable.
The bad. I was traveling in the area and booked a room last minute for the same night. I choose the pay in advance option as it was a significant savings (booked through Hampton's website). When i arrived they told me I had booked the wrong night and needed to charge me a significantly higher rate. When I showed the front desk clerk my confirmation number and confirmation email detailing the correct dates and that i paid in advance he realized the error but there was nothing he could do without calling a central 800 number. I proceeded to wait in the lobby for an extended period of time as they tried to figure out what to do. After a long wait, the only option they offered me was to rebook me at the higher rate. Total bate and switch. Very disappointing as I have stayed at Hampton Inn in various locations and always have had the best experiences. This experience takes Hampton off the list until they fix this situation. I have referred the issue to the Better Business Bureau. | 2 | null |
Trendy veneer (barely) covers aging shell
First the good: clean, contemporary, with lots of energy, both from the fashion forward clientele and the great coffee in the library/coffee bar. The staff is young, attentive, and readily available; and the Gold Coast backdrop is a great alternative to Michigan Avenue hotels. Now the bad: stay here only if you plan to go to bed very late, very tipsy, and don't need much sleep. Noise from the dimly lit halls carries and is incessant. The heating/cooling system, while seemingly under your control, blows whether you turn it on or off. And you will want to turn it off, because it creaks, groans, moans, and clicks unpredictably all night long. In short: a great choice to burn through some cash surrounded by fun-loving urbanites; a bad choice traveling with kids or expecting to refresh before an early morning business meeting. | 3 | null |
Really quite Gross, and it was a suite!
We traveled to jacksonville for a weekend get away. We booked online a month in advanced for a king suite with jacuzzi in the room. Upon pulling into the hotel parking (which is in a deplorable neighborhood), we realized that there was extremely limited parking so overflow was located in the gas station next door. Upon checking in the from desk clerk was outside smoking right by the front door and she had an attitude about being disturbed from her break. When we entered the suite, we realized it smelled heavily of cigarette smoke, at which point we returned to the desk with our concerns. The same clerk responded that she was aware the room smelled, but they billed the prior guests, (how does that help us?) we asked for another room and was told that was the only room they had but we could check out in 30min to another hotel and not be charged. We couldnt find another room being monster jam weekend. Returning to the room again, the bedspread had cigarette burns with ash still on it, front desk clerk that was suppose to be put on smoking floor (so apparently if you smoke you get nasty bedding, take that into consideration), we never got a new bedspread. The room went down from there: feces splattered on left bathroom wall by toilet, toothpaste on mirror, dirt sticky on door, hole in wall, unpackaged food in drawers, stained chair and lampshades, and one really dirty jacuzzi!!! Pain $200 for all this, just think about what youll get with a basic room.
Michele Humphries, RN, MSN, Trauma Nurse
Kyle Going, Chief Petty Officer, 2nd Class, United States Military | 1 | null |
Good choice for DC
We decided to spend a weekend in Washington, D.C. and picked this hotel because of the good rate, location and other people's reviews.
Parking rates are outrageous at $42/night. The valet guys tried to be helpful in pointing us to an alternate cheaper garage in the area, but there was some confusion about it.
There is one garage right around the corner from the hotel ( NW corner of K and 16th ). They charge $25/night, but do not accept credit card payments. We ended up parking in a PMI garage on M street, just west of 17th. The garage is right next to the Avis location. They are open 24 hrs, charge $22/night and accept credit cards.
The check-in experience was quick and easy. The elevators are fast in this location and during our stay, we did not have to wait long for one. We had a corner room, which was pretty spacious. It was very clean and everything seemed in very good shape. There in no refrigerator in the room, but one was brought up after requesting it at the front desk. Being at the end of the hallway and away from elevators, it was quiet. Our room was in a lower floor and not in the executive floors, which during our stay seemed to have plenty of kids.
We had breakfast in the executive lounge in the 10th floor. Normally the lounge is reserved for HHonors Gold and Diamond members, but there seemed to be a lot of people there. The lounge is small and it is hard to find tables. There were only 2 workers there. One that seemed to be just supervising, and the other who was running around cleaning, bringing more food etc. They should have definitely add at least another worker. It was so busy there, I felt bad asking for anything.
The food was ok. No hot items. They had bread and pastries, hard-boiled eggs, cereal and fruit. Food items were not replenished fast enough and there were constantly empty display plates. There are no snacks or drinks on weekends. After having experienced some great lounges in other Hilton properties, this one was disappointing. A category 7 Hilton hotel should do better than that, or lower its category.
The staff were very nice and friendly.
The hotel is within a short distance from several Metro stops. Businesses seem to close early and there isn't as much open at night around the hotel.
Overall, we enjoyed our experience here, and would probably return again. The hotel has some work to do to uphold its Cat7 status. | 4 | null |
High $$$ low Class
Overpriced hotel for what you get. Bed was nice and clean, sheets and mattress were comfortable. Everything else in the room cost you money. Bottle of water was $$$. Wireless was $12.99. Feeling of the room was cheap with skimpy # of towels, no robe, and plastic water glasses.
Service was poorly staffed. Only two people at the check-in desk at peak check-in time which meant a long wait. No one to help you with your bags.
Overall quality: not what one would expect from the Westin line of hotels.
My advice go to a "lower end brand" of hotel also on Century Blvd. where you can get the same level of service, free wifi and a free breakfast for fewer $$$. | 2 | null |
Located at the subway for the A, B, and C lines. New property
I had an executive level room on a high floor with a pretty good view, blocked by the oversized TV. The room was on the small side, and I wish it would have had a bath tub. There is also no spa at this hotel. Tod English has done a thoughtful job with the restaurant and the food was good for a hotel, not exceptional. The bar, lounge and restaurant set up was adequate, nothing special, but the service was fast and correct. There is no lobby area to sit in at this hotel, though the lounge off the lobby has a section with soft furniture. The hotel and room I had was very quiet. I thought the best thing was the location for using the subway. Walking to Times Square is but 3 blocks away, not far from many other sites. | 4 | null |
Complaint
I am a long time Hilton rewards member and this is the worst experience that I have had at a Hilton property. In the bathroom, the towel bar was hanging off of the wall with the nails pulled out. There is absolutely NO closet in the room and only one towel was left for us. There is a small area without a door with a safe at the bottom, but nowhere to hang clothes. The room has no microwave OR refrigerator. When we came back to the room after the second night, we had no shampoo or soap. I called the front desk, but these items never came. Our room was about five rooms down from the elevator and the elevator SQUEAKED ALL NIGHT LONG. | 2 | null |
Waldorf Astoria NYC - A lovely Family Stay
We stayed as a family, it was made memorable by the staff hospitality. I would like to especially thank Ana Tijan, who was instrumental in making this special occasion such a delightful one. The buffet breakfast service at the Oscars restaurant was excellent and lots of choice for everyone, and would like to thank the restaurant manager Jeff in meeting our special request. We had a lovely 2 double bed suite, with a lovely lounge with classic styling. Also liked the exclusive check-in for Diamond and Gold members when they arrive, which made it more personal and was a nice touch. The choice of restaurants and bars within the hotel is pretty good, and should be able to cater for all ages and groups. The location is also ideal, and within easy walking distance from most tourist attractions. The yellow cabs (taxis) are quite reasonably priced, so we did make use of this when the kids got tiered walking. | 4 | null |
Too Pricey!
The rates at this hotel are too expensive! Their rooms aren't worth the price they're charging. It's an average hotel with above average pricing. Also, their customer service is "okay." They were nothing special. Although, there was one good thing. It is conveniently located a few blocks off Interstate 5. | 2 | null |
Location, location, location
I booked this hotel on the basis of reviews I had read and was a little nervous as we had never been to SF before and I was worried about location, and some reviews people had left following my booking about hotel being old etc... But I have to say this was a great hotel experience for both my husband and I and I really don't know why some people seemed to comment negatively. This hotel is charging 3.5 star prices with 4.5 star cleanliness, staff, location. We had our iPad with us during our stay at beginning of January and used it all the time no Internet problems (we stayed 6 nights). The location is fantastic, right in heart of downtown, across from union square. We took the Bart in from SFO and the stop was right at bottom of powell street. Perfect. The only slight slight flaw was no fridge, but I can live with that. They had ice so we just filled ice bucket and put our water/juice in here. Well done Chancellor Hotel. I've already recommended you twice this week. | 4 | null |
great stay
Once again drury dosen't disappoint. We have stayed her numerous times and never left unsatisfied. The location is great and down the road from the shops at la cantera, the rim, and fiesta texas. The breakfast was fine, I love me my waffles :). I needed dish liquid for my sons bottle and they happily gave me some. I LOVE LOVE LOVE their beds. So comfy. The pillows are so comfy and soft!!!! I always get a good nights sleep here. We only paid $88 because of the online esaver which is AWESOME. I mean it's only $88 come on that is such a great price for the value of the hotel. Yes, I know some people complain because the say the breakfast and snacks are cheap but whatever it's FREE people what do you expect? we are staying at the marriot plaza downtown and it's so expensive, yeah I mean the interior is nicer but I would rather pay $88 for a night and enjoy free perks and a more comfy bed and leftover spending money than pay $248 for a night. The parking is free. The only bad thing I will say is it kinda smelt funny when we got inside our room. it had this funky oil/tire smell at the entrance. I sprayed my perfume and some vs hair spray but it couldn't cover the smell up. Whatever though, nothing to give a bad rating for. | 5 | null |
Noisy, terrible front desk.
I stayed five days at this hotel for a conference. What a mistake. The hotel is very old, with tiny rooms that are not comfortable. You almost have no blankets on the bed, certainly no comforter. The hotel is extremely noisy. I stayed there over Saint Patrick's day weekend for the convention and there was a block party outside. When I complained that we should have been informed of this planed event I was told I should have known about it. How am I supposed to know where a block party is going to be held in San Diego when I live on the east coast?
Additionally, I booked well in advance and requested a room high up, which they said they normally do for guests staying for several days, I was placed on the second floor. Right next to all the noise.
Additionally, my flight was canceled so I was a day delayed getting into the hotel and I was told I would have to pay for the entire night even though I wouldn't be there and it was out of my control, no discount, no I'm sorry that is unfortunate, just I was told that is our policy even though I was staying for four more nights.
I would never stay here again. Spend a little more and stay next to the convention center. | 1 | null |
MISSING JEWELRY FROM ROOM
I stayed at this motel twice since last year, it is ok, "Faulty Towers" like, No One Ever Answers the Phone at front desk" God forbid one has an emergency, good location, reasonably safe, upon return home I found i was missing jewelry and reason I will not stay here again, luggage was carryon
upon arrival toilet paper holders were falling off wall, room seemed clean , bed was comfy, did not like practice of domestic help with several visits to room for collecting towels, then cleaners visit, all separately, two or three visits daily; there is parking under building which is so,so, it was filled and problem departing to get out of garage, for future visits I will cough up more money and stay elsewhere
had the jewelry not been missing I would stay here for convenience | 3 | null |
BUG FILLED HOTEL
Your hotel was dirty. I was so disappointed. Stayed in room 354 I think. It had two mosquitoes flying around, I killed them. Also a moth. Also in the toilet paper when I unrolled to use a small cockroach fell out. Cockroach also in back elevator. Your elevators were slower than slow and the doors almost didn't open on the one closest to the front door. I've always loved Hawthorne but I will not go back to this hotel. It was beyond dirty.
Now for the breakfast...coffee pots were empty continuously, the person working the kitchen could not get the lead out of rear end. Ran out of food and people standing around waiting for her to show her face out of the kitchen where she hid continuously.
VERY VERY DISAPPOINTING STAY. | 2 | null |
Great Location
Just returned from a 4 night break in NYC, staying at Metro with easy access to subway, Macy's, Times Sq, ESB and Broadway. Breakfast plentiful and varied with coffee and tea available all day. Hotel room towards back of hotel and therefore street noise minimal and bed extremely comfortable. Access to free computers helpful when checking in and printing boarding passes for return flight and rooftop terrace an added bonus. Would highly recommend this hotel for its location and serenity after a hard day pounding the NY streets, taking in all the sights. | 4 | null |
Great Hotel on Michigan Ave!
I've stayed at this property many times. Great location, close to Michigan Avenue and the shopping district. Hotel employees are very helpful and courteous. Good steak restaurant in the lobby (Weber Grill). Public transportation just outside the hotel. Overall good value for the city! | 4 | null |
Ugh, musty smelling rooms.
I'm typing this from my musty smelling, 'not-sure-it's-clean' room at the Hyatt. My husband has business on Capitol Hill so it's conveniently located but I'm glad we're moving to the Willard in a few days when his business is done. Check in was annoying--I asked the guy at the front desk for a quiet room and he said he could do that--so here we are directly across the street from the fire station. Whoever said in past reviews that you can't hear the trucks...well, you can. At least on the fourth floor you can. So thank you Mr. Check in Man for that.
The worst part of the room is the smell. Musty odor like nothing has been cleaned for a long long time. I honestly hate to even sit down on the furniture. Then we have the bathroom. Absolutely no counter space save a glass strip above the sink. Really?? Who would design that for a hotel bathroom? Absolutely non-functional when trying to curl my hair. I ended up sitting the curling iron in the sink.
I have to add that I'm happy in a Hampton Inn or Holiday Inn Express if they're clean and functional. I expect much much more from a Hyatt. Absolutely would not recommend. | 2 | null |
Great Service. Clean Room.
I was traveling on business and landed here about 4am. Was greeted with superior service and a nice clean room. The breakfast bar at the dining area was serviced with efficiency and the food was above par. Pleasantly surprised with the stay. | 4 | null |
improvements needed
No hairdryer in room, no chair in room, no grab bars to help getting in and out of shower which was very slippery ( and a liability to the hotel) | 3 | null |
Old, Historic and Outdated
I have just finished a 4 night stay at The Drake and was disappointed from the moment I arrived. I was greeted at the curbside with the statement; "you don't need help with your bags do you ... go inside and up the grand stair way and reception is on the right". I was standing on the sidewalk with a backpack, computer bag and suitcase. The decor of the hotel is old, musty and in need of a complete refurbishment. I don't think that "historic" should be an excuse for carpeting that is threadbare, wallpaper that looks like it came from the 1970’s, food that is just sad and tired. Worse of all the rooms are noisy, poorly maintained and had a dank smell of a room that hadn’t seen a guest in a while. Yes; it’s historic. Yes; the location is great and it could be fabulous … but it isn’t. I wouldn’t ever stay here again. | 2 | null |
Luxury hotel in NY
Absolutely fantastic hotel. Great location. Incredible facilities and service. Free wi-fi in the reception area. Staff most helpful and courteous, always there if needed but in no way intrusive. Wish I could afford to stay there every year. Has spoiled New York for me, because I will never be able to visit again without staying there! | 5 | null |
Outstanding service
After first staying at the Sheraton LAX Gateway 9 months ago, I've made it my "home away from home" when I travel to Los Angeles every week. The staff go out of their way to be helpful and make sure that you have everything you need to enjoy your stay and get a good nights sleep. | 5 | null |
Disappointing
Was a real let down after spending 3 days at a resort in Napa...at almost twice the cost! Very uncomfortable bed. And the rooms have those annoying motion sensing thermostats, so the room became very warm in the middle of the night and I had to get up to set the sensor off in order for the room to cool down. The shower took about 5 minutes to get WARM...never hot. And the showers are fairly small and compact. I was also awoken this morning to the lovely sound of a jack-hammer on the top floor at 7:30am. Also, they charge $50 per day for parking!!!!
Overall, the hotel is extremely clean and lovely to look at. The staff was very accommodating when I needed them. The location is also great. But the uncomfortable bed and inconsistent room temp. along with warm shower water really put me off. | 2 | null |
Great location, pretty good hotel
You can't beat the location, very close to a lot of the bigger touristy things to do. Was there for a conference and I rarely get to stay in a Hilton, so I thought it was a nice hotel, but they are obviously in the process of upgrading the hotel. I did not have a renovated room that they show on their website with nice tile and glass shower door. It seems as if they are doing it floor by floor as I saw some people getting off on floors that the hallways were certainly newer (new lighting, paneling, no wallpaper, etc). Overall, pretty good. | 4 | null |
Not a good choice for San Francisco
Really regret staying in this property. No service whatsoever. The rooms are so closely connected and sound proof is so bad that you can hear everything from the neighbors, really everything!
When we asked for a package that our friends left for us at the front desk, the receptionists and conceirge were making such an effort to convince me that the package is not in the hotel that it took me really hard time to urge them to look for more attentively. Finally the package was found but at what price of arguments!
There is no proper lobby bar in the hotel. Coffee is really bad. The only good thin is location. | 2 | null |
Nice, but...
I wasn't as bothered by the size of the room as some, but I did feel super cramped in the halls. Passing a housekeeper with cleaning supplies or another traveler with luggage is definitely a tight squeeze...but the halls aren't where you spend your time, so no big deal. The bathroom was a good size, but didn't have an exhaust fan. Every time we used the shower the entire room became stuffy/humid. The sink looked nice but wasn't very deep, which might not have been so bad if the spout was taller. Overall, the hotel was OK. It was nicely decorated, clean, and in a walkable location close to shops and restaurants. | 3 | null |
Excellent Service and Location
This hotel is very nice. The cleaning lady gave us extra towels and shampoo with no problem. Rene in the Executive Club Level was welcoming and made for a fun atmosphere. The Executive Club Level offered free breakfast, snacks during happy hour and drinks all day. The room was clean and large. The location was walking distance to everything. There was no need for a car. There were lots of elevators which made getting to your room quick and easy. There also were lots of locations to sit and relax on the property and within walking distance. This hotel is highly recommended by me. Thank you for a great stay. | 5 | null |
Much ado (4 and half stars) about (almost) nothing
This hotel was quite a disappointment. Apart from people working at the front desk not much justified that the hotel was a 4 and half star one.
There are some major architectural and interior design flaws around. The probably best example of them is the sliding "window" between the bed and the bathroom. What was the designer/architect thinking??? Who wants to hear their spouse or co-worker using the bathroom??? Well, with that window, whoever came up with the idea, they made sure nothing remains in secret.
Then, the stone tiles in the room by the door. It makes the whole thing look cold (and in fact, it IS cold, regarding its temperature).
Tinted windows. They are probably only good to make the building look shiny from the outside, but they don't protect from other guests looking into the room through them. Even with the curtain closed it can be seen what's happening in the other room. Only the blackout curtain helps against that.
In the steam room the floor tile is dangerously slippery when wet. (Again, what was the designer thinking?)
And worst part of this hotel is housekeeping. In my opinion that's the weakest link in a hotel but InterContinental Boston totally verified it. I have no idea what kinda training they get but every and each day something basic was missing in the room after clean-up. Bath mat, mouthwash, body lotion, plastic bag for ice bucket or coffee/sweetener as a few examples. I needed to call guest services every day to get the missing items AND even after they took my call and wrote down what I needed what housekeeping "forgot" to replace when the person from the housekeeping came up to my room some items were still missing! One day even some pieces of a cookie I ate previous night stayed on the carpet after the "clean-up". 4 and a half star hotel? Really? A no name hotel does a better job... and if not, they never got 4 and half stars...
A lot to correct at this hotel...
P.S.: today I got an email from the hotel in which they offer a complimentary upgrade for next time I stay with them. Nice, but did all the negative experiences need to happen from a high-end hotel like IC? | 3 | null |
Great service!
As a Hilton diamond member I visit dozens of Hilton Concierge Lounges each year. The service at the Woodland Hills Hilton is exceptionally. Rosie makes everyone who visits feel like it's their home away from home. | 5 | null |
Hands down, worst front desk services!
i am a seasoned traveller, but it is the first time I am moved to write a review of a hotel, that is the extent of bad services at this hotel, in particular front desk and theater desk staff. no greetings, no smiles, no hint of helpfulness, at one point, theatre desk staff did not even bother to speak and respond to me, just communicating to me with a nod, and i was the only there for her to help! stay away! have stayed in far cheaper hotel around Times Square with much better services. Terribly upset. hotel and room are obviously not well maintained (the smoke alarm in our room is broken amongst other things), no tea making facility in room, no water (complimentary nor minibar) and a very unpleasant smell throughout the hotel. standard is similar to a no frills cheap hotel, with a hefty price tag and an appalling services. | 1 | null |
Fun weekend at Lake Travis
We love this resort so much we've come back a second time. The rooms are nicely decorated, clean and have the most comfortable beds. Most of our time was spent in the pool. The staff kept it pretty clean at all times and came by often to make sure we were doing ok with our refreshments. Would like the resort to have more activities for teens. | 5 | null |
Unclean
I came to Jacksonville this past Thursday for my brothers funeral and although I found you lobby area nice, my room was not clean and had a definite urine smell. Although your in-room literature said that you serve breakfast lunch and dinner, I could not find the dinner hours listed. I went at the dinner hour and was told by the desk that it is open only a couple times a week. After the Thursday evening funeral viewing, I returned to the bar anxious to unwind only to find that it too was closed. I was sent to the comedy club and, although was not particularly in the mood for comedy, I did watch two ok acts in order to get a couple of drinks. The fried cheese was excellent! Apparently you don't have nighttime security because I was awakened several time by the 3 bus loads of partying Marines who were staying over. Your desk did nothing about the noise. Finally, the next morning, I skipped my shower before the funeral because I didn't want to get dirty in your bathroom! The morning breakfast was very good.... Thanks for that! | 2 | null |
Good motel in LA
A good motel in LA so no parking trouble. Close to the griffith observatory and to the famous walk of fame. By bus or subway you can easily visit Rodeo Drive, Beverly Hills, Santa Monica and Venice Beach. Great breakfast at 54twenty. Nice and clean room. | 3 | null |
Terrible customer service, awful...
We stayed here with a large group so had about 8 rooms total. You would think they would be nicer to us. When we arrived we gave them our names and he didnt even acknowledge us... just stared at his computer. Told us we didnt have a room and about 15 minutes later he goes "okay fine heres some rooms" Like we didnt reserve them! But we did! Very rude!!!! the rooms smelled terrible and the sheets were dirty. when we asked for more towels they didnt have any. We stayed for 2 nights and really wish we wouldnt have. The location isnt terrible but the hotel is. | 1 | null |
Great views, relaxing atmosphere
We enjoyed the tranquil surroundings at Paradise Point especially from our bayview room. Other than the free wifi it probably wasn't worth paying for the resort's passport as we spent most of our time exploring San Diego not the resort itself. The location was a great base for us. Service was fine. We were disappointed that there was no crockery or cutlery in the room as we had bought food for breakfasts etc. We were informed that we had to purchase those items which we did from the local supermarket. We received good value for money through the third party booking agent we used. | 3 | null |
Good Lord!
I bought my wife Red Sox tickets for Mother's Day. Win Win proposition. Usually we spend 250.00 or 400.00 on a hotel plus parking. This time, I figure what the heck. We'll go to a game, stay at Howard Johnson's. It's only one night. How bad can it be?
The people were very nice. The parking was tight, but they rent spaces out for the game, I get it. We check in, no hassles. I paid 165.00 or so for the room. In Boston, that's cheap. We walk upstairs to the second floor, way to the back of the Hotel to our room. We are literally 100 feet from the back of Fenway Park by Van Ness Street. We can see the gym and watch the players warming up for the game. Cool I thought.
The Hotel hasn't been upgraded in about 60 years. The wallpaper is peeling off the walls, the heater/air conditioner sounds like it's on its last legs. When you flush the toilet, the flush suction is so strong that water actually sprays out of the toilet at you. Again, one night, it's all about the baseball.
The look on my wife's face is priceless. I call her the 'Princess' for a very good reason. I convince her that it's an experience, we're here to see the game. She rolls with it, begrudgingly, but she rolls with it.
We go to the game, Sox win, Lester pitches brilliantly. It's all good. We go back to the room, and turn on the TV. No channel matches the name indicator on the top left of the screen. The TV is not a flat screen, but one of those sets that have the big fat back on it. I figure out what channel Hawaii Five-0 is on, the Weather Channel of course. Whatever, so we go to sleep after the show. Shortly thereafter, the drunks come out of the bars after attending the game, nice and loud (been there done that). Keep in mind that the windows are about an eighth of inch thick and open by turning a lever on the bottom and pushing it out, that's how old we're talking. That passes. Back to sleep. The the fire alarm goes off at Fenway Park. Very loud! That's for a half hour or so. Then we hear Bang Bang Bang, on the door of the room next to us. Open the door it's the Police!
Eventually we get about three hours sleep. When I get up the next morning to go get coffee at Starbucks, there are two officers sitting in chairs by the door which is wide open to the room next door. Apparently, they were guarding the crime scene. To paraphrase Robert Duvall in the movie "Apocalypse Now", I love the smell of a crime scene in the morning.
Boy this trip ended up costing me a fortune, because now I had to take the 'Princess' to Newbury Street shopping, to make up for this experience. Moral of the story, don't skimp on a Hotel in Boston. | 1 | null |
A disaster!
Besides the high prices, they initially put us in a room different from that which we reserved. Even the 'correct' room didn't match the online photos and description. The in-room jacuzzi was so tall that my wife couldn't make it over the edge to use it. The drain on the jacuzzi leaked so fast that I couldn't use it anyway. The fold out sofa bed was unbearable and dangerous; it kept folding up and bending. The room was noisy and we could smell people smoking. And this was their 'best room'!
The complementary breakfast was nice. The staff were polite and tried to help. | 1 | null |
Service continues to be great, but pricing has become excessive.
We have stayed at this top rated hotel several times and gotten great service and outstanding accommodations at a reasonable price. However in Sept 2012 we were but in a 2 bed room ( after requesting a single King size bed) overlooking an asphalt roof and the bill was $900 for 2 nights with no additional services purchased. Definitely not a $450 per night room. Time to switch hotels in Boston. | 2 | null |
Rude Staff
I recently stayed overnight with my family and booked two rooms via hotels.com. When I checked in which was a little after twelve pm the clerk seemed to have a bit of a attitude being short with his responses and when I asked a question about which room had the single bed he responded by saying neither. I thought I had booked that type of room but I gave him the benefit of the doubt and just said ok and figured it was me who was mistaken. Make a long story short one room was a single bed but it was not figured out until my wife and I unpacked in the room with the two beds couldn't help but laugh and just make the switch with my children. The next morning when I called guest services and asked for a luggage cart the women who responded said there all being used, fair enough after about twenty minutes I decided to get one my self when I got downstairs there where 4 employees at the counter chating and directly next to them...a luggage cart. I even caught them make fun of a women after she passed by them by spraying air fresher in her direction....really?!? Overall not a bad value but the employees are a little stuckup. | 2 | null |
Home away from home
I love this hotel and use it as my primary for all business trips to SF. I'm in SF about three times a year and am disappointed if it is sold out. The location is great for views and its very close to my favorite restaurant, Nob Hill Cafe. Word of caution though. This hotel is at the top of a steep hill and sits above Union Square and the wharfs so be prepared to get some exercise or use a cab. The Powell St. cable car stops right by it as well. You can take BART into Union Square and then walk to Powell St. and catch the cable car. Get off at California St, which is exactly the corner where the hotel sits.
As for the hotel itself, it has a very nice gym complete with free weights and several cardio units. The lounge for Marriott Rewards members is top notch with a killer view. I find the rooms comfortable and decorated with style. Price is about average for SF. I used to stay in the financial district and that's nice as well, but this feels more residential and a little more quiet. The wharf seems more family friendly to me. | 4 | null |
DELIGHTFUL STAY
That was indeed a most delightful stay I had with Extended Stay America (previously Homestead) in Sorrento Mesa last month. Though I expected it would be ok, my experience with them surpassed my expectations pleasantly.
Front Office executives Lyn and Christine, and General Manager Emil made me feel very welcome, very much an individual person and not just another client on another busy day. They attended to me with genuine heartwarming courtesy and made me feel like a VIP guest.
My room was very pleasant. And clean. Everything I needed was there, plus it had a small and sweet kitchenette. And the price, very reasonable.... and oh, i appreciated that there was some bit of breakfast 'on the go'.
I would definitely return to this hotel and highly recommend it to anyone looking for a room in San Diego. | 5 | null |
Convenien Hotel for Connecting Flights
We stayed there while waiting for a connecting fligh over night.
It's very convenient since the hotel can be accessed by just walking through a passerelle from the airport.
The hotel restaurant serves good snacks and you can watch different sports channels on widescreen TVs there.
Breakfast buffet offers a wide choice of continental and american breakfast and you can get a coffee to go if you like. They serve Starbucks coffee. However, price of breakfast seemed quite expensive to me.
Rooms are ok but Internet is available for a fee only. | 3 | null |
Great weekend in a great hotel!
I just returned from a weekend with my sister and daughter. This is an excellent location,especially for a first time visitor to NYC. Our rooms were very clean,the beds soooo comfortable! Service was exceptional,every staff member greeted us with smiles and offers of assistance,and staff is everywhere you turn!
This morning(at 7 AM) it was so lovely to take my tea and wonderful fresh muffin from the Brasserie and sit in a comfy chair overlooking Times Square-and watch it slowly come alive!
I'd like to acknowledge Mr Louie Oliver for his professionalism and Ms.Anna Jimmenez for her expert assistance.We will definitely be returning to the Crowne Plaza Times Square. | 5 | null |
Great Location
All the reviews I have read on this property are correct. Top location and staff. Free private parking behind hotel, but is very small and tight. Breakfast was just OK, we enjoyed the toast and cereals, coffee and tea always on tap in the lobby. The room was OK but not great, it needed an update (air con very noisy) but it was clean and fairly comfortable. All in all I will stay here again when I next visit. Recommended! | 4 | null |
Great stay in DC with friends!
We booked this hotel upon the recommendation of friends and were not disappointed. First, the location is fantastic with many restaurants and bars within walking distance and a metro station literally outside the door. The check-in process was very quick and easy and our room was quiet, comfortable and clean. There was complimentary coffee and tea in the morning and cookies and water in the afternoon! The concierge desk was extremely helpful and was able to recommend a great place for dinner our first night in town. For the price, you cannot beat this hotel! | 4 | null |
Disappointing
Checked in and given a room without a bath. When we asked for a room with a bath they showed us a disabled room. This is a five star hotel and we were told that when we made the reservation we should have asked for a bath.
We had to go out to a conference when we came back we had been moved to a room on top of the entrance with a bath that you had to climb into with a step stool that was extremely noisy. If you want a good 5 star experience stay at the fairmont, park Hyatt, or ritz Carlton. They know how to treat their guests. | 3 | null |
Updating needed.
I have stayed at this property at least 10 times over the past several years and have watched it age, and not well. The location is excellent, with easy access to the airport, downtown, outlet mall and almost any other area of Austin. This hotel is adequate for a traveller passing thru and spending only one night. It is fairly clean and the staff is friendly and helpful.
The air conditioners in the rooms do not keep them comfortable, we always take a fan with us when staying here. The wireless internet is poor to very poor except in the lobby. The on site restaurant is at best ok. The parking is very convienent, however $12.00 a day to park yourself in a hotel that is not downtown seems excessive. The beds are VERY HARD, they should use the ones in the newer Hampton Inns which are great.
Overall this Doubletree is adequate, but that is not what I expect from Doubletree, I expect much better than adequate. With some updating this property could once again be an excellent choice for meetings as well as just an overnight stay in Austin. | 2 | null |
Bad service and noisy hotel
We experienced bad service from the reception at this hotel. And we slept in a room where noise from the big Van Ness avenue was very loud.
But the location is great and close to good restaurant and coffee shops. Try Mels Diner at Van Ness avenue. | 2 | null |
Fab place to stay
Spent 4 nights here on our holiday from Scotland. The location is great within walking distance of Fishermans Wharf, little Italy, the crookedest street and the cable cars stop. Felt safe walking around area after dark. Friendly staff, safe easy parking. Rooms clean and large with all you could need for a four day stay. The only negative thing to say is the decor is slightly dated but then that doesn't really matter if the rooms are clean and beds are comfortable. Would definately stay here again if we travel to San Francisco again. | 4 | null |
Needs refurbishing
We had a 2 bedroom suite and as others have commented it was open plan but for the master bedroom. We ended up giving the kids the master bedroom with kingsize bed and we had the queen in the main room)it was very spacious but it could all do with refurbishing. It was clean enough but a bit more care could be taken. There's only weekly housekeeping too though you can exchange sheets/towels if you want to.
We booked this hotel when it was called Hawthorne suites and had paid for continental breakfast. When I mentioned this to staff I was told we could take a cereal bar (MMMMMM!!! how deliciously dry) or small cereal box. There was, however, no milk for entire duration of our stay even though staff were aware.
The hotel is in a nice position and many points of interest are easy to get to with a car. Old town nearby has some lovely restaurants reasonably priced and very nice.
Our only other problem was check out when luckily I asked what they thought I owed and they informed me my stay even though I had pre paid. There then enfolded a lengthy process of proving to them that I had pre paid (this took about a hour) although Michelle on reception was helpful I don't feel she really understood what was going on or how to deal with it. Thankfully her colleague stepped in and was able to eventually resolve matters! | 3 | null |
Less than ok!
I stayed in an nonsmoking room but all I smelled was smoke coming from the other rooms or the previous guest. This is a huge problem for me because I have very sensitive allergies. I don't want to have purchase allergy Medications because I'm staying at the Baymont hotel, I'd rather not have to deal with the smoke. | 2 | null |
Scariest Motel Experience in My Life!!!
As a mom traveling alone with my kids, I should have canceled my reservation when I first pulled into the parking lot and there were 3 police cars. I rationalized that all was fine and checked in. My room was downstairs in the back of the motel. Little did I know that I would need a police car to come help me at this hotel the next night.
A little while after midnight I hear banging on my door. Loud banging. A guy was banging insisting I let him in. I told him I didn't know who he was. He insisted I knew him and kept banging. I called the front office and asked them to direct him away from my room. The man in the office said he'd take care of it. The guy kept on banging on my door and trying to insert a key card. I was terrified. After 20 minutes I called the office, said I was scared and that the guy was still here. The man in the office said he had called the police and hung up. Even though I told the guy at my door the police were coming he kept yelling and banging on my door for an hour before the police finally showed up and had him leave. The office couldn't have cared less and never checked on me or even called to see if I was okay. Needless to say I had trouble falling back asleep and was up most of the night.
The next morning I told the man at the front desk (Steve) what happened. He agreed that the night shift man should have been more helpful and said he would have the manager Vicki call me. She never did of course. You'd probably be safer sleeping in your car than at this motel!!! | 1 | null |
Valet staff took a joy ride in my car
Our party of 12 people celebrated my husband's 36th birthday at Fairmont's Tonga Room. There were 3 girls in our car and because we were wearing high heels, we decided to valet our car with the hotel staff. Everything was fine until we picked up our car from the garage 2 hours later. Much to our dismay, we noticed that our car was taken for a joyride by the valet staff. The passenger sear in our front seat was slid all the way to the back, and the seat was reclined. The sunroof was also opened all the way back.
I'm utterly disappointed with the way we were treated by Fairmont's hotel staff. This type of service is somewhat expected at side-street parking lot but not at a 5-star hotel garage. I welcome hotel staff to contact me but from now on, I would much rather take my patronage somewhere else where I will be treated with respect. | 1 | null |
Budget hotel close to airport
My husband and I arrived at LAX at 11:15 PM from the east coast, so being very tired we were happy that we didn't have to wait more than 15 minutes for the shuttle to the Super 8( the driver was very friendly). Luckily I had put their number in my cell phone before we left home because our luggage pick up got moved to terminal 6 to one of the baggage claim areas where we had to walk about 3 minutes outside to get there. Upon arriving there I didn't see the courtesy phones that the hotel told me to use to call them. The hotel itself was very basic, about what you would expect from a Super 8. The room was very basic, but clean and looked as if it had been recently painted. We were so tired we didn't hear any planes, but we also got up early to get started on our vacation. The breakfast was very skimpy, a few cereals and breads and pastries. No fresh fruit or yogurt , but what really bothered me was the pitcher they kept refilling with milk looked like it had not been cleaned in weeks and the lady working at the desk was not at all friendly. The plus side of this budget motel is the fact that it is right across the street from Avis Car Rental and a few blocks from Budget, which happens to be across the street from the Marriott Renaissance. We had rented from Budget and so after breakfast we just walked ( about 5 minutes) to the Budget lot, rented our car and drove back to the Super 8 and check out and were on our way! I did ask if their shuttle could drop us off at the Budget lot on it's way to the airport and was told "No" in no uncertain terms! | 3 | null |
Detroit Meetings
Rooms were very nice and clean, had a very good time in the casino. | 5 | null |
One NIght Stay
The bathroom was very small. I could barely sit on the stool. I had to rest my arm on the toilet paper rolls. The room also need some routine maintenance. For the price I paid the room was acceptable. | 3 | null |
Possibly my worst Marriott experience
We recently stayed here on a holiday weeked after the AC broke at our house. We got a two bedroom suite. It was reasonably priced, but was a good example of "you get what you pay for." I am a Marriott Gold member so I stay at their properties frequently and this was well below the quality that am used to. The building is very cheaply constructed. The hallways reminded me of a college dorm and there was no AC in them. The room finishes were adequate, but of low quality, and the beds were not particularly comfortable. We had an accessible room and the shower would never shut off entirely. We made it through the first night and then had what was certainly the worst Marriott breakfast that we have ever experienced. My microwave sausage biscuit tasted like it was several years old and most everything else was unappealing. We considered changing hotels, but decided to just grin and bear it since we were only going to be in the room to sleep. We were gone all day and then got back to the room around 5. The room was a little warm so I lowered the thermostat and closed the curtains to shut out the sun. After about an hour the room did not seem to be getting any cooler. I checked the thermostat and the temperature had actually rised 2 degrees. I called the front desk and was informed that they did not have any mainteance personnel on duty, but that they would try to get someone there the next night. I asked to change rooms, but was told that no other two bedroom units were available. When the temperature continued to rise my wife called and complained again. She was told that nothing could be done so we decided to leave. To give the desk clerk credit, he did check other nearby Marriott properties and called us back to offer an alternative, but not have them had large units either. I went online and found one myself, so we checked out. They did credit us for both nights stays (I would have been on the phone to the corporate office the next day if they did not), but this is a property that should not have a Marriott flag until some upgrades can be made. I would certainly never stay there again. | 1 | null |
Great Property in an excellent area
Just spent two nights at the Back Bay Hotel and it was teriffic!! The staff is warm and welcoming, the food was very good and it is an excellent location. Rates are competitive for the area. I'm a Travel Consultant and I highly reccommend this property. | 4 | null |
The worst night in a hotel in my life
In spite of initial problems with parking (the street was blocked off for construction, and there was no way to even drive in front of the hotel, so we ended up looping around the hotel twice before we found a spot to park), I knew from previous experiences that Westin hotels were very high quality, and I was ready to forgive the front desk assistant who acted surprised (and didn't really seem to care) when we told her the whole street in front of the hotel was blocked . After all, I was already dreaming of falling asleep among the wonderful pillows which I had experienced at previous Westin hotel stays.
The room was clean and well-prepared, with an appropriate amount of pillows, which I distributed evenly between myself and my boyfriend. Fell asleep sometime around midnight, nestling in the comfort... only to be awakened. Unfortunately, the horrible wailing that pierced my ears was not a nightmare. There was a woman who was wailing, yelling and sobbing, and she persisted for the better part of the night. I don't know whether it was an incident of domestic violence (she kept yelling "I dont want to go back in! You are going to hurt me again!) or whether she was mentally disturbed, but it was truly awful. Everytime I thought she had stopped, and her situation sorted out (there was a front desk attendant who was trying to deal with her) she would start up again. This continued all night long.
It was a very, very disturbing situation. I was about to call 911 but since hotel staff was there, I figured they would be able to deal with it appropriately. Unfortunately, this was not the case. I was very disappointed with this experience, especially since there was no telling what was happening, and the racket outside our door went on and on. I would never have expected such a situation to be unresolved and out of control in a hotel of Westin's standards, but unfortunately that was my experience.
I regret not having complained at the front desk about it, but I was so muddled after a night of no sleep that I just wanted to check out and leave that hotel, never to return again. | 1 | null |
Newly Remodeled, Good Location
This used to be an outdated property but it has been almost completely redone with new decor. Hallway wallpaper is still pretty 1970's but everything else is very modern and clean looking. Friendly service, quiet and convenient location. Extremely comfy beds. Probably the best value of any Hampton/Hilton hotels in the Austin metro area. | 4 | null |
Surprise Surprise !!!
I staid at the Super 8 Hobby Airport at the 20th of june for one night... With a Super 8 at the Airport i would usually not expect this much, but this one is different. The Rate is quite good with $52 a night for a 2 queen bed room. The Service and the Team there is very good and kind. I got a nice room in the back and could hear nothing from the interstate that runs right in front of the Hotel.
The rooms and the whole hotel complex is extra clean. The rooms are large and there was really nothing to complain about. I totally enjoyed that Super 8 and i would stay there anytime again. | 5 | null |
Lovely hotel in downtown SF
Check in was great in a beautiful lobby. The concierge was so helpful and knowledgeable. The bed was so comfortable and the room was lovely. Had drinks and tapas in the bar and that was great, too. Best french fries ever. | 5 | null |
Dont waste your money! Stay somewhere else!
By far the WORST hotel I have ever stayed at. This location is a disgrace to the Marriott chain. The hotel itself is very old and dirty. The elevator doesnt look like it has ever been cleaned or vacuumed. The sheets on our bed were dirty when asked for a new set they gave us two flat sheets. Of course the sheets werent changed the following day. Then my husband and I both forgot our phone chargers (iphone & blackberry) and of course they are no where to be found. So not only is this place a dump but things disappear! The customer service was terrible when I called about the chargers. I know typically Marriott properties are a safe bet but stay away from this one! It is terrible! | 1 | null |
Better than expected
Other reviews had me somewhat concerned - but in the end I was quite satisfied with our stay. We had one of the renovated rooms which had two newer doubles that were comfortable, smaller flat screen tv that was fine too. Room size was slightly bigger than some other Midtown rooms I've been in before. Bathroom was a half-reno, new sink but old tub and tile - but water pressure was good. Did the requisite strip of bed sheets to check mattress, boxspring and headboard for bedbugs and all were clean - no problems for us. Window opens which is nice for air - NY air - but still at least outside air. No coffee maker. No free wi-fi. Paper cups, not glass. Great location walk, everywhere in Midtown. Didn't use room service or restaurants. Parked in a garage one block south on 44th for $45/day. Difficult to approach hotel because of no right turns on pretty much all streets during afternoon - best approach is to turn west onto 45th from 3rd Ave. This will save you many minutes. Staff seemed normal - some cheerier than others - but no complaints. Overall an acceptable hotel for our family excursion to NYC. | 3 | null |
did not receive points for my 2 day stay
lady at the front counter was nice and the place was priced low but did not receive my points for my stay (never before only reason I stayed here is for points) will not stay here again. hair left in bathtub from previous person. | 2 | null |
Didn't get the room I booked :-(
I booked this hotel because of the awesome reviews on this site! I booked a King suite. Upon check-in, I was notified the suite I booked was not available. They ended up giving us two adjoining rooms. Traveling with two toddlers, I was looking forward to the extra open space and a living room area, but didn't have time to object nor had time to dispute. The customer service was great, but booking rooms that aren't available is unacceptable.
Pros: good customer service, comfortable beds, nice breakfast included, location, relatively cheap for a downtown hotel.
Cons: VERY loud (I slept with the TV on though which tuned out all the noise), dirty hot tub, "heated" pool was too cold for my kids to even want to be in, booked room wasn't available, expensive parking (although all hotels are like this downtown) | 2 | null |
Excellent hotel and amazing staff!
Just returned from a 5 day stay at the Staybridge with a group of eight. The hotel was very clean and in an excellent location. The staff at the hotel went above and beyond to help in any way possible. We were treated like royality, especially by the super friendly bell hop Jamie L.!!
The free breakfast was such a great value and we never encountered any difficulity with finding a place to sit and eat. The bar area in the front of the lobby was a great place to go when the other side was full. We couldn't believe that the hotel hosted a "happy hour" social three nights a week with FREE wine and beer!! This hotel was above and beyond what we expected for such a great value. I have already recommended it to two other friends who have booked their upcoming stays. I wish all of my travelling experiences were as positive as this one! :) Keep up the great job, Staybridge! | 5 | null |
Great easy nice place to stay! Clean and Professional!!! Wonderful Staff.
Great easy nice place to stay! Clean and Professional!!! Wonderful Staff. | 4 | null |
Very nice hotel
Virtually everything about this hotel was great. The only drawback is parking and access to the hotel. There are few entrances to hotel, so once inside there is a long walk involved to certain parts of hotel. The hotel itself is clean, large and the staff is great. The breakfast was outstanding. They have 2 computers for use with printers in business office, there was a printing problem, but they fixed it promptly. This is a good hotel to stay at. | 5 | null |
They upgraded me, and service is perfect
One of the best four seasons I have stayed at! definitely more homely feel to it. Stayed there for work, and a short time, but the service was perfect, and their breakfast is great. Definitely will stay there next time. | 5 | null |
was nowhere near as good as it should have been.
There were many things which just were not right and it ended up a disappointing experience. The position is OK but I would much rather have stayed closer to the theater district as we were limited for choices to eat near the hotel, so without a car this hotel is not ideal.
The heating was odd as there was a room controller as well as a stand alone unit. The room controlled unit was constantly on and a bit noisy but not unbearable. The small room unit was fast to heat the room but impossible to sleep with.
The pillows were feather and about the same size as a throw pillow on my couch. They are simply way too small. Perhaps I could have asked for larger ones but I should not have to.
The management decided to clean the brass on the lobby elevators in the evening. The smell wafting up to our room 12 floors up was unbearable and kept us awake. When I complained I was advised that they smell was also downstairs but the doors were being held open to get the smell out. It was little comfort to hear that at 1:00am.
We left our bags to be collected later on in the day as I intended on taking a taxi to the airport. The man who took our bags took it upon himself to organize a town car and was visually disappointed that we did not take the town car he organized (at $80) as the taxi driver said it would cost only $45.
Most of the front desk staff were very very good however.
Would I stay again? I doubt it.. would have to be markedly cheaper than any other option. | 3 | null |
Overpriced but great location
for a "deluxe king" room it was very average. Initially received a double room but showed my reservation. The "deluxe king" was nothing special and definitely not deluxe. It was facing the street which was very noisy. Not worth the $$ of over $370/ night with taxes and car parking. The location was great, very close to fisherman's wharf and Polk Street which had a lot of great shops and paces to eat but the room was very mediocre. For the price we could've stayed at a much higher rated hotel. Would not recommend staying there. | 2 | null |
HIT PLACE FOR JUNKIES!!!
Terrible management! Rooms were nasty,smelled like smoke in a non-smoking rooms. Two of our families trucks were broken into and everything stolen out of them. Hotel still made us pay full price for the rooms. I will never stay at a Red Roof again! | 1 | null |
Great stay
We had to spend an unplanned night at BWI recently and stayed at the Sheraton by random choice. We called from the airport and they quickly answered and confirmed a room. The shuttle was there in minutes (the hotel is right next to the airport so you do hear planes). The front desk people were so welcoming and friendly. It was so nice after a rough day at the airport. The room was great and we ate dinner in the pub. If we ever get stuck in Baltimore again - we will definitely stay at this hotel. | 5 | null |
Has the W brand but lacks W standards
I was really disappointed at my recent stay at the W SF. I've stayed at other W hotels and the SF branch is far from the W experience I'm used to. The decor dubbed 'trendy' hasn't been maintained well so the hotel looks almost kitschy / borderline tacky. The service was spotty as well.
Here is a summary of the poor service / experience:
1/ The valet guys were slow in acknowledging help with our bags for checkin. Seemed disorganized in receiving new guests.
2/ There were no slippers in the room and not enough amenities for 2 people. I called to request slippers and add'l amenities from housekeeping and they brought up slippers but instead of add'l amenities, they brought face cloths instead. wth.
3/ I noticed stains on my bath towel and on my bedsheets. Pictures provided.
4/ Upon checkout, there was one person working the front desk at 8am. I'd assumed this would be peak time. When a staff member walked out of the back room, we had assumed she would see the line and help. Instead she pretended she didn't see the line and ignored us when we asked a question. Someone on the floor noticed this rude behavior and quickly came over to assist us.
Overall, here are 2 recommendations to the W SF management:
1/ Train your staff!!! they work in hospitality at a W branded hotel. They are not up to W standards.
2/ Spend some money maintaining your property. also, stains on towels and sheets are not acceptable.
Next time I'm in SF, I will stay somewhere else. | 2 | null |
Excellent Suites Hotel in Hillcrest
My wife , 17 year old daughter, and I had an extremely pleasent seven night stay in one of the hotels one bedroom suites.
After checking the usual hotel booking sites we actually got the best deal on the hotels own website.
The room/suite was surprisingly large, (we have actually rented smaller apartments), and extremely well apointed.
The separate bedroom contained the onsuite bathroom, a large walk-in cupboard/closet, kingsize bed and large LCD TV, with a window overlooking the balcony.
The lounge area again was very well appointed, containing the sofa/bed, (acceptably comfortable) according to daughter, and very easy to set up/ put away.
The kitchen area had everything you would need from large fridge to full size electric cooker.
Worthy of a mention are the domestic staff, who were always pleasent and willing to help.
This hotel will be the first one we check on our next trip to San Diego. | 5 | null |
Terrible experience
Stayed here just for two nights but we were happy the weather allowed us to stay outside of the hotel for the most of the day. Starting with our arrival - a check-in line was some 45 minutes long (maybe some incredible and unexpected Thursday afternoon peek hour?;). Once I got through the simple check-in process I thought we have overpassed our the worst part of our stay - until we didn't open our room. I can understand you cannot expect anything special for some $150 a night in downtown Manhattan but I just think the hotel in such conditions as it is shouldn't be allowed to operate at all. I believe there are some rooms worth of staying but try to avoid to stay on the 4th floor (or any of similar quality). I'm not gonna describe how bad it was - definitely worse than any motel kind of accommodation you can find on your way to New York or in suburban parts of the city. Conclusion? Be aware of the internet offers that promise you nice accommodation for affordable price - there's no such miracle in downtown Manhattan. At least not in the Pennsylvania Hotel. The only value can be the location - that's it! | 1 | null |
A bit shabby, but it's the location that counts
We stayed there for a week - a family of four in a suite. To begin with, it's the location that made the accommodation bearable. The room was shabby, old stained carpeting, street noise at the 12th floor, the carpet was rarely vacuumed, the bathroom was as big as a normal sized closet.
We had a kitchenette (microwave, sink, fridge, and a lot of cupboard space). But it was relatively useless since there are no plates or eating utensils. I called the front desk to see if they could send up some plates (we were sharing some food that we brought in from elsewhere). But they couldn't give us anything. The hotel had room service from a restaurant downstairs. I asked if I could order room service and have them just bring up the plates. But that was just being ridiculous.
In other words, if you need plates or utensils for your "kitchenette", plan on bringing your own. This is just plain silly.
Plus side: I think the staff is aware on how crappy the hotel really is and they try to make up for it. The girls at the front desk were very helpful, and the concierge(s) were extremely informative and really knew the city inside and out.
And then there is the location. You really couldn't find a better place - it's right next to the subway. Central Park and Times square all within walking distance. Starbucks is right across the street with free wi-fi. (the hotel charges for this). | 3 | null |
Beware
We booked a room at the Best Western Plus at Longwood Medical for May 21. On checking in we were told we were being placed in the apartments next door. At that point, there were no other rooms available in other hotels near the hospital. The apartment was very old with some effort to update it. The only window was in the living room and looked out to a wall. The still existing windows in the bedroom were very narrow on either side of what was once a window. Those were covered with torn curtains that did not open. During thr evening policeman were searching the building for someone. We would not stay there again. | 2 | null |
Great place with a few minor hiccups
I stayed here for two nights on a business trip.
Pros:
-Lobby is great for business meetings, especially after the morning and night rush
-It's New York so I actually considered the bathroom to be a decent size and it had a little table for toiletries/makeup
-Free upgrade to corner suite which faced south
-Overall quiet considering location
-Great front desk customer service
-Very comfortable bed
Cons:
-Room service... I had oatmeal which was a soupy mess and asked for iced water to be brought up with the order and it was not... minor but at the same time if you're paying $20+ for breakfast, it should be done right!
-Party type crowd at night- it's a trendy hotel in Soho so it's too be expected. I would just say staying here for fun would be better versus business...
Overall, I enjoyed my stay and definitely would come again. | 4 | null |
Stay away from room 1301
The staff are wonderful and very helpful. The location is great for shopping. We were placed in room 1301 and it may be the only room like it. The fact is, it was full of black mold and the carpet was wet from the air conditioner. I could smell it a little when we walked in but we needed the room to get ready for an appointment, and they did get us in 1/2 hour early. We didn't notice the carpet until we arrived back in our room later that day. In the morning we were all sick, thank god my daughter brought her emergency inhaler. The hotel seems to get good reviews, but I would stay away from room 1301. Even if you don't have allergies black mold is not good for anyone. I just want to say I never wright a review good or bad but I wanted people to know about that room. The only reason for giving the hotel a 2 rating is because of the friendly staff. | 2 | null |
Feels like a Comfort Inn
As someone who travels a lot and trys to take the poor reviews with a pinch of salt, I think this hotel will make me focus on the less good reviews in future!
Overall, I couldn't wait to leave this hotel and cut short my stay to one night so I could move elsewhere!
Mechanically, the front desk was fine. The room was fine, though missing basics like a coffee table and a refrigerator. The bathroom was fine.
Early morning I get a call from room service bombarding me with questions like 'you didn't tick any meat on the breakfast card'.. Doh.. "That's because I didn't want one"...'you ticked milk..is that for your tea'..Doh.."no, it's for me to drink".. And on it went... Five minutes after breakfast is delivered, time for another call from room service 'did you enjoy your breakfast?'..."I'm sure it's fine but I haven't started eating it yet"..:15 minutes later a knock from housekeeping this time shouting 'are you checking out at 12'.. What an odd question..."yes"...by now thoroughly irritated and wide awake...
Overall a low "class" irritating hotel. Reviews at Hilton Penn or, for business travellers, Club Quarters look far better... Don't stay here. | 2 | null |
Nice hotel in Downtown Detroit
For a very large hotel, we were welcomed with a smile and greeting from every staff that we encountered or passed in the hallway.
The rooms are a good size with large closets and very comfortable beds. The rooms are very clean.
They have complimentary wifi in the Lobby, but not in the rooms.
Overall, we had a good weekend stay at the hotel. | 4 | null |
Wonderful Stay!!
The staff @ the Warwick blew us away!! I had sent an e-mail a few weeks before my parents & I left requesting that we have rooms close together and that both rooms have a view (we had stayed @ Hotel Mela in 2010, and had a lovely view of a brick wall and the local pigeons and their nests). When we arrived the staff was very friendly and made the check in process very easy!! They booked us with rooms that were right across the hall from one another (Rooms 2021 & 2022) that were beautiful, but unfortunately both rooms had 2 double beds!! Now I personally sleep in a double bed every night & the princess in me wanted a king sized bed all to myself : P!! So I went to the front desk just too see if there could be a change made..... and the young lady @ the desk said that moving to another room with a king bed & a view would not be a problem, but it would be on a different floor than my parents!! So I was moved to a beautiful room (2619) on the corner of the hotel with a gorgeous view of 6th Ave!! I was thrilled!!!
This was my third trip to the big apple and there were still so many things I wanted to do!! Unfortunately the weather hindered a lot of thought plans!! It poured for almost four of the five days we were there!! POURED!! The one day we thought was going to be nice, we decided to go walking in Central Park (which is a must, I am not really an out doorsie kind of girl, but it's just gorgeous) anyways we got to about the middle of the park and it started to rain, then pour, and then of course that's when we realize.... we are lost.... which was okay in the beginning, being caught in the rain in Central Park is not the worst thing that could happen!! It's beautiful for the first 15 mins or so.... then you get soaked and then cold and then your not so ready to "see where this path takes us" (MOM)!!! But we all got out in one piece!!
So needless to say September is definitely a better time to go!! In 2009 & 2010 September was hot, hot, hot!! May is very humid & wet. Although it was Fleet Week when we were there so it was definitely nice to see all the hunkie Navy Officers : P. | 5 | null |
Pros and Cons make this an average hotel
I stayed at the Holiday Inn while in San Francisco for the TV of Tomorrow Show. There were definitely pros and cons to the stay.
Pros
- I stayed here because it was cheaper than other hotels. At $280/night it was a lot cheaper then the $400/night other hotels were charging
- The hotel is very convenient for BART. The Civic center stop is right there (literally steps from the hotel) and it was very easy to get here from airport.
- The room was clean and comfortable
- Checkin and checkout were quick and efficient
Cons
- The hotel is in a rough neighborhood. During my 1 mile walk to TV of Tomorrow show at the Yerba Buena Center for the Arts I passed numerous homeless people, shady characters, and shady buildings. To be honest, everywhere I went I passed homeless people (it's a shame that it is such a big problem in a great city like San Francisco). As a white male in good condition, I wasn't overly worried but I did pay attention of my surroundings on this walk (especially at night). I found this to be the same on Market Street, Mission Street, Howard Street, and 8th Street. I found that sticking to Market St for all walking was best since there were a lot of other people with you.
- Across the street they are doing noisy construction that starts at 7am. This isn't the hotel's fault but something to be aware of.
- Their wifi went down for a whole day. The front desk was unable to do anything about it or report when it would be back. This was very frustrating.
- Two treadmills in the fitness center weren't working well.
So, overall my stay was fine but there were issues. | 3 | null |
Not an empire to be proud of...
I'm disappointed to say this was one of the worst hotel experiences I've had. I stayed here in March 2012 for 4 nights on my first visit to NYC with two friends. First impression was great - the hotel was cute and check in was quick and efficient, with friendly service. Concierge told us we were staying on the 11th floor which sounds like a good thing in NYC for views etc, but unfortunately they failed to mention that the 12th floor was a nightclub that banged on until 4am. Not ideal when you are a bit jet-lagged on night one. Still not ideal on night two when you think 'can't beat them join them' but the club is full of trash-bags. At 4am, we called the front desk and arranged to move our rooms the next day. We then had to pack all our stuff up (mid-trip) to have it moved to the 8th floor. Unfortunately, on that night the music was still audible although admittedly, much better than on the 11th floor.
Upon checkout we reiterated our disappointment with this stay and the management were ABSOLUTELY APPAULING. They accused my friend of making up the noise pollution saying 'usually people don't hear it - I'm surprised you did' and offered ZERO apology.
They offered a token % off the bill but not nearly enough for how much $$$ we were spending in total.
Once back in London, we emailed the hotel to complain again, in case we just got some idiot on the front desk who didn't have any customer service skills. 1 month later, we're still waiting for a response.
This sounds like it has been reviewed by an older person not wanting to party but we are 26 and happy to go out and party but no happy to sleep basically IN a nightclub.
Ridiculous experience, awful service. DON'T DO IT. | 1 | null |
Excellent Business Hotel - Adjacent to Convention Center
If you are in San Antonio for a show or conference at the Gonzalez Convention Center, the Grand Hyatt is definitely the place to stay. Rooms are tastefully modern, with plenty of space and working area, and great views of either downtown or the Tower of the Americas. Beds are extremely comfortable, with plenty of pillows. Service is prompt and efficient. Coffee Shop in the Lobby (Perks) has very good and reasonably priced espresso (made from Starbucks coffee), with decent pre-made sandwiches--far superior to anything you will find in the convention center itself. The convention center is directly is directly connected to the hotel, as is the River Walk, by virtue of a small canal that runs from the East Loop to the side of the hotel.
My only complaint is a common one with recent or recently redone Hyatts--lack of drawer space in the room. | 4 | null |
wonderful place
We originally needed to cancel an earlier reservation because of my daughters work schedule and the manager was wonderful, and I promised we would stay there our next trip to Philly. I am glad we did, rooms nice and clean, staff polite and breakfast was good. Would stay there again, | 5 | null |
Great location with some drawbacks
Hotel is perfectly located for Down town, room was well sized but decor could do with some updating. Room rate was a really good special, but parking was very expensive and there is no complimentary wifi which I think is unacceptable - wifi should be a given? Staff were very helpful. | 3 | null |
Don't Stay In This Hotel
WOW - I just read unhappy8254184's review and I thought I had written it!!! I totally agree with the comments. I too had an unexpected trip to Charlotte because a family member was in the hospital and having serious surgery the next day. The pictures on the web are NO WHERE NEAR what you will see in the rooms. My room smelled like "old cooking grease", the heat didn't work, I too slept in my clothes because I was scared to lay on the bed even in my pajamas! I wouldn't even drink the water to take medicine the next morning. The shower was either scalding hot or ice cold - no regulating it. Once you step out of the lobby, it is like you've entered a level of Hell! Dirty, nasty, gloomy, smelly - - - did I say dirty?????? We too complained when we were checking out only to be asked "well did you call the front desk with your complaints?" I told her no, because I would have been scared to death to open the door and let someone in my room. Another thing I thought was truly weird - - - the door was at least a inch and a half off the floor, so I didn't feel 100% secure. I travel a good bit and have never seen that in a hotel before! Bottom line - Motel 8 is probably a cleaner hotel - and they leave the light on where it won't be gloomy!!!!! | 1 | null |
Not up to Marriott Standards
Our recent stay at this property was disappointing at best. After just staying at the Courtyard property in Tyler, TX..we were sorely disappointed in the Fossil Creek property. Although front desk staff was very friendly and accomodating, the overall appearance and upkeep of this property was poor. At the outside entrance we used, there were food products, and various other random items left near the trash, but had obviously been there for quite some time. Door glass and handles were very dirty. (In the hotel's defense, there is a lot of construction in that area) Our room was clean, but very small, with dated furnishings, and the overall arrangement of the room was not comfortable..they even still had very large TVs, that were on a console alongside the beds making viewing difficult. They have not updated furniture or electronics. The air conditioning unit had no thermostat, and was terribly noisy. The room felt very humid, to the point that the carpet seemed moist. Would not recommend. Definitely disappointed in this Courtyard visit..which hasn't been our experience at other properties. | 3 | null |
Always a nice stay
Stayed here on a business trip during the week of 2/1/12. The front desk attendance was great - even as I checked in close to 10pm at night! He was courteous and informed me of all that the hotel had to offer (wake up calls, morning breakfast, etc) and also reminded me to have my stay added to my Marriott Rewards account.
The rooms here are always nice and clean. (I've stayed here 3 times before but I'm just now writing a review). They are all suites with the perfect size living area, kitchen, bedroom and bath. The two flat-screen TVs allowed me to watch my favorite shows while in any place in the suite. I've never had an issue with anything during any of my stays here. No loud heating system, no uncomfortable beds, no clogged up shower drains - all the stuff that really turns me off about some other hotels I've stayed in.
I won't hesitate to stay here again. | 4 | null |
Great pet-friendly hotel
We often stay at Kimpton hotels because they are pet-friendly, but the Vintage Park is worth a visit with or without your pet. Just a short distance from Pike Place Market, restaurants and shops, VP is smaller and more intimate than its sister property, Hotel Monaco. Like the Monaco, VP provides morning coffee and newspapers in its wood-paneled lobby and 5 PM wine-tastings by the fire. The rooms are warm and inviting but the bathrooms are a little tight unless you're in a premium room. The hotel's Italian restaurant, Tulio, is outstanding -- try the sweet potato gnocchi! It's also worth paying a visit to the hotel's bar, especially if Pete the bartender is on duty. The service at VP is generally friendly and efficient, but our rating reflects the fact that no one told us upon check-in that the water would be turned off from 8AM until 5 PM on the two days we stayed there. | 4 | null |
Old in every way
This hotel just needs to be gutted and redone. It is more like an old Holiday Inn than a Crowne Plaza. The hotel building is old and thus the rooms are old and worn, though it seems that there has been some effort to update. The bathrooms are some of the smallest I have seen in a while - even Holiday Inn Express larger bathrooms. The lobby is old and the bar and restaurant the same. The restaurant food is terrible - ordered a filet mignon which tasted like it was full of chemicals (was not charged). The night we were there the hotel was understaffed - one bartender in the bar area which is large (with many tables - poor guy just couldn't keep up) and one server in the restaurant. Only good things - the staff was friendly and one almost feels sorry for them that they are trying to make up for the awful hotel with their smiles. Oh and there was a banging noise coming from the bathroom which if I didn't have earplugs would have keep me up all night. (we didn't ask to be moved because we had already been moved from a room that smelled like stale fish). We were upgraded to the concierge floor which was old and worn, though we did get free breakfast. BEWARE - don't stay here - go somewhere else even if you have to pay a bit more! I saw some of the bad reviews and stayed anyway and regret it. | 2 | null |
You'll be happier somewhere else - believe me!
The ONLY good thing about this hotel is the proximity to the port. I will drive an hour next time NOT to stay at this hotel. We didn't sleep at all because the air conditioner sounded like a freight train going through our room intermittently. The closet doors would not close. The room was hot when we entered and had a stench to it. After we turned on the AC we didn't notice it as much. The only bright spot to the entire place was a gentleman who was out front and helping people as they arrived. When we encountered him we had a glimmer of hope but it soon faded. | 1 | null |
Just ok
I stayed at the Memphis Marriott Downtown for an event that I was participating in. I stayed there from Wednesday-Sunday, even though I only live about 25 minutes away, for convenience. I ended up having someone take my car back home for me and getting a ride home at the end of my stay because parking is outrageous....$18/day for self-park or $20.00/day for valet. The rooms were very nice, but for the price, a refrigerator should be in all of the rooms. The only other issue I had was that at the check-in desk, there was a lady from Munich who couldn't speak English well enough to understand what people were saying. When in the south, you need someone who understands our language. | 3 | null |
The veneer is pealing
I expect the $8.00 cookie and the $12.00 cashews, but I didn't expect the dreadful room (view) and misrepresentation by the staff.
Upon check-in and durng my call to the front desk I was told that I had been "upgraded" to a select room. If "upgraded" means that I've been given a noisey room with one of the ugliest views in the United States, well I guess I got what I was promised (see photo). I had expected something slightly more.
This isn't my first visit to a St. Regis, but it is probably my last visit to THIS St. Regis. Don't waste your time, I feel mislead. | 1 | null |
Misleading info
I picked this hotel because they Advertised free airport shuttle beginning at 6 am. Also called to confirm. When I checked in was told shuttle didn't start until 6:30 am. Too late for me. Was also told they would give me breakfast early on the phone when I checked again again said no. Told me the taxi they used to airport was $11 but taxi wanted $ 16 when I got to airport. Ac unit in room ancient. Poor choice for price. Never again | 2 | null |
Best Place for Business - Friendliest Staff
I am a very frequent business traveler and a Starwood platinum member. I have stayed at almost every Starwood hotel in the San Diego area, and the W by far has the friendliest and most helpful staff. The food is great, and lobby is amazing. While the rooms could use an extra boost, it's clean and easy and my favorite in the SD region. | 4 | null |
To stay here you will need to be MacGyver!
This stay did not start nor end on a good note. Every single thing that was expected didn't happen.
We had come to check in early evening after a very long overseas flight. We were exhausted, wanted to shower and grab a bite to eat. Check in went alright, the clerk was very very nice and friendly.
We get to our king room on the 5th floor. The room smelled very strongly of urine. We went down stairs to see if we could changes rooms. We were told that wasn't possible. That was the last of the "nice rooms" I would hate to think if that room was considered nice what the not so nice looked like. We were given a fan to distribute the stink we left our room to give the "solution" time to work.
The super pro of this place is there is an amazing Mexican restaurant called the Mexican Village close by. We had a chance to have a nice meal and drinks. We thought we would come back to get a chance to take a shower and have a great sleep.
The fan got rid of some of the smell but that was the only option. Within a few minutes we noticed there were lots of ants everywhere. There was a brigade in the tub and on the bed/headboard. We called down to see if we could move....nope! So we got some ant spray from the front desk to take care of some in room extermination. As we were spraying I noticed there was a dirty lamp leaning in the corner. I touched it and it was totally snapped in . Why was it there? I called down to make sure housekeeping knew because I did not break it! I felt like I was being accused of that....whatever
The next morning we came down for breakfast at 8:30am the selection was good enough for free. However as the week went on the selection diminished. I am guessing that a certain amount is bought for the week and when it's gone it's gone.
Most items in our room was broken or moldy.
The hair dryer would work for 30 seconds then you had to let it cool for a few minutes.
The coffee maker is a great perk if you are given a cup to put that coffee in.
The fridge was moldy and had not been defrosted between guests. There were previous food residue.
The towels were grey and not clean appearing.
The shower curtain was hung on an angle, to prevent water from flooding the floors you would have to hold the shower curtain shut. The tap was about 5'6" up the wall so I hope you don't mind bending back to shower if you are tall.
The elevator did not work, you would press the button it would take you to the ground and back up, and then down again, where you would wait a minute for the door to open. Every time I got into it I thought it was going to get stuck for sure. I asked the front desk clerk if there was a special trick? I was told the elevator repairman was "on his way" .... Reading on here I see this is a long standing issue.
We saw continual ants our entire stay.
The last "treat" was requesting a wake up call because we had a super early flight....I'm back home now, after waking up super late springing out of bed and hurrying home, I still haven't gotten that call... Any day now...
I would not stay here gain. | 1 | null |
Subsets and Splits