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Below Average Residence Inn
I've stayed in a number of Residence Inns, and they seem to fall into two distinct categories: Updated and comfortable or shabby and depressing. I'm afraid this property falls into the latter category.
The property is laid out in a sort of bungalow style arrangement, which actually was pleasant if you don't have a problem with a motel-style external entrance to each room. Groups of four rooms made up each little building. Nearby is a small body of water that had hiking/running trails running by it, though I didn't get the chance to explore that area.
I didn't interact with the staff very much, but when I did they were pleasant and helpful.
It's located near a very busy road, so there is some road noise for the units closest to the road (which my room was) though I should say I didn't hear anything when I was inside the unit. My room had a small porch that overlooked the lake/pond/park area.
While this property does have some things going for it, I just couldn't get past the obvious fact that it had been a long time since it'd had a proper facelift. The appliances in the rooms could very well have been from the late 80s and the beds were of low quality. The decks were starting to rot and the metal fasteners were rusting. Nothing was broken, and everything was clean. However the overall vibe was that this was a "cheap" hotel. However, when I stayed there at least it wasn't inexpensive, making it a bad value.
The workout facilities were not bad if you just wanted cardio. There was one elliptical and two treadmills, all up-to-date and functional. The workout room is small, and the air freshener was so strong in there that I had to prop the door open to get some fresh air in there. But for my needs it was perfectly acceptable.
If you were on a budget and the rates were very good I could see recommending this property simply as a low-cost option. But compared to other properties at the same price point I can't recommend this hotel. | 2 | null |
My "home" in NYC
I travel to NYC frequently on business, and have stayed in many of the top "luxury" hotels (Peninsula, Four Seasons, Mandarin, St Regis) as well as the trendier ones (Soho House, 60 Thompson). However, since my first stay at the Bryant Park, I've never stayed anywhere else. It's the perfect combination of everything a business or leisure traveller needs: Convenient location that's not congested, with a FedEx Kinko's two doors down; reliable wifi and cell phone reception (I've had to stand in the hallway in other NYC hotels to get reception); Tall ceilings and windows that open onto the Park; Large, clean, well-lit bathroom with tub (ladies, you know how important good lighting is!); friendly, helpful staff that remember my preferences; room service from Koi. Highly recommend! | 5 | null |
Bad stay
Hotel smelled like cigarettes/guests stood right outside entrance to smoke...blowing smoke around the entrance door and covered area. I was advised that it was a nonsmoking facility, however, two men smoked in my hallway while they stood outside their room and talked loudly using filthy language. Children ran yelling all over the hotel unsupervised. One spilled a drink in my hallway and tossed his trash on the floor. | 1 | null |
Tim & Kevin Shine!
The pool was refreshing and clean and the food was good. Above all, the courtesy shown to us by the Desk Clerks Tim and Kevin was exemplary. They answered all our questions regarding tourist attractions, transportation and restaurants without question. They were courteous and responsive to all our needs. They should be commended for a job well done. They truly are an asset to your Team in Austin, TX. | 5 | null |
Exceptional Experience
After reading other reviews, I was a bit worried about staying for a few nights at the NY Hilton. How could such a large property deliver personalized service?
These guys hit a home run. I was warmly greeted by the doorman, and flew through check-in which was efficient, friendly, and professional. The room was maintained throughout my stay at pristine levels. And, each member of the staff throughout my stay was pleasant, inviting, and professional. The location is perfect, staff fantastic, and accommodations well above NYC standards even for a luxury property. I'll definitely be returning. | 5 | null |
Nice Amenities, Abysmal Service
The location is excellent and the amenities quite nice (particularly the spa), but the service was completely unacceptable in every way. They sent me off with someone else's bag in the trunk (containing a birthday cake!), failed to give us the right rooms the first night, didn't call cabs as requested, and more. While they did repeatedly try to make up for their failings, often the compensation was absurd (a free bottle of water for driving 45 minutes back to return the errant birthday cake?). I would never consider staying at Trump property again. I expect far better (and have experienced far better) service at other hotels for a fraction of the price. | 1 | null |
Little Italy = Little hotel :)
Room: small & clean. Staff: polite Area: lively & safe Return? YES, but not more than 2-3 days.We stayed for 2 nights in July/12. We definitely wanted to stay in Little Italy after having visited the area last year, also saw the hotel at that time. It stands out like a little boutique hotel. So this year I checked Tripadvisor reviews (mostly positive) before making the reservation. We arrived early (1:00ish) but were told we could not check-in until after 3:00pm -it was pointed out that they'd had a full house and would need time to get free rooms ready...fair enough. (Had a secure locked room where we could safely store our cases). We walked to Hortons Center to do a bit of shopping (its not a short walk) and returned at 4.00. There was still a bit of a wait to check if a room was ready for us (there was a change in reception staff). We had paid for an Argento room; were given #420; top floor, right on the corner intersection, lots of windows. The room is s-m-a-l-l , but it grew on us...lol. The bathroom is also small, has a step-in shower and absolutely clean and fresh. No closet, just an alcove with hooks for hanging, a good size dresser, desk, chair and...bed. Flat screen TV hanging on wall. That's it! The space between the end of the bed and the wall is about 3 ft.
It can be quite noisy late at night (people walking around) and early morning (traffic/trucks). The train is just a block away but after awhile we did not notice the horn much at all. The cafe next door is great for breakfast, the hotel has a courtyard which leads to the coffee shop...nice place to have your brkfst.
The area was what we were really after - did not disappoint. Lots of Italian flare; at night the streets are filled with people (couples, families - the goodfellas hanging around the cafe). During a morning stroll we watched a group of lively older guys playing bocce in the local park...cool. The restaurants and delis are authenitic...just like in Italy we bought a bottle of wine, fresh bread, prosciutto and cheese...yum! | 4 | null |
FOOD POISONING
My husband and daughter stayed at this hotel and had a wonderful time the staff was awesome. Friday night about 9pm they both had hamburgers for dinner in the hotel restaurant, saturday afternoon they headed home and by saturday night at 10pm they were both in bathrooms vomiting and diaherria all night, sunday evening they were both on IV's in emergency rooms, by tuesday my husband was so sick he was admitted to hospital for 48 hours. FOOD POISONING CAUSED BY THE HAMBURGERS, it was the only thing they ate the same on their trip. of couse the hotel is denying responsibility | 1 | null |
Typical low budget hotel
We flew in from Sydney Australia and reserved a room for the night before. The room was comfortable but the heating and air conditioning unit was very noisy. The windows needed washing. The room was basic. The dining room, however, was a delightful surprise. We had a fantastic waiter who was attentive and pleasant. The food was better than we expected. The hotel was adequate for a stop over between flights but nothing to write home about. We will find other accommodations in the future. | 3 | null |
Very Nice...
From the views, to the service, to the breakfast, to the doorman, this is a grand place. The quick walk to the Macy's parade was very nice also. Loved the particular location between the Ritz and Plaza. Great shopping all around. Museums were only blocks away. | 5 | null |
Nice Location with Average Rooms
My partner and I selected this hotel primarily because of the location. It is within walking distance to historic Old Town. Of course, we throughly enjoyed the walk and the restaurants nearby. This hotel has tons of rooms; however only two have a view of the airport/ocean side. Unfortunately, these two rooms are the top of the hill and let me tell you...........It's a hike! The room itself was average but clean. Furniture was a bit dated. I would say somewhat early 80's. The amenities are nothing to write home about. If you care to know, the TV was not the flat screen type,which in this day and age, it is the standard in hotel rooms. Another odd thing was that we were able to hear some noise from the room above. Not enough to keep us awake at night, but enough to notice the shallow separation between floors. The parking was rather tricky because the hotel offers parking for a fee, but they neglect to let you know that there is public parking accross the street from the lobby and also on the street bordering the east side of the hotel. We opted to park on the street since we had prior knowledge of this fact. However, beaware that parking on the street and in the public lot accross the front of the hotel can be hard to find. This is because Old Town is a tourist attraction and there are many visitiors especially on weekends. This inconvenience happens during the day only. At night, you should have no trouble parking on the street. The staff at the hotel was nice and courteous. There were no issues there. Oh by the way, do try their complimentary ice water with cucumber slices. I thought it was different to garnish water with cucumbers instead of lemons. You will find it in the lobby. | 3 | null |
My first Holiday Inn experience was good!
Stayed here for 2 nights in May 2012. Room was simple in a positive way: not very up to date furniture but well maintained and good Large room with good free WIFI. Bathroom a bit small but dueable. Good beds and pillows. Free breakfast with delicious pancakes and easy and quick check in/out. Very friendly staff.
Location is good: right in the middle of the historical sites on the east side (Independence Hall etc.) and the "Rocky" Museum on the west side. Everything within walking distance, we did not have to use the subway at all. A lot of restaurants in the very near neighbourhood.
This was my first stay at a Holiday Inn hotel and I really enjoyed it. It actually exceeded my expectations and was pleasantly suprised about the quality and service. Service seems better than a couple of (more expensive) 4 star hotels I've stayed at. Really enjoy the good location, good night sleep, low price, free breakfast and free WIFI.
One note and reason why I voted 4 instead of 3: big thumbs up for Catherine the lady from the breakfast room! She showed real, just and believable service and interest, a true hostess. Made small talk with everyone without being fake, was just truly interested and came with a lot of tips of things to do. Really cared for the concern of "her" guests. Without asking or mentioning it she offered us a bag to make a lunch pack for on the way (we were about to check out) and told us to ask for a free bottle of water at the reception. This is what being a hostess is all about and I complimented her on site as well, cause I don't think people will hear pletty of positive things, mostly only the bad. Good work Catherine! | 4 | null |
Not really a luxury collection
Upon check in, I had no help with my lugguage and there was no door man. The bathtub is weird and same with their shower set-up. I didn't like it at all.
They rooms are dark and dingy with mirrors everywhere, which i don't mind but what's the point if you can't see anything. Its great if you're having hanky panky - but otherwise cheesy.
The conceriage is usless. Rude and not helpfull = no tip. If they don't like their job then do something else.
Awesome pool ... great service and great food! Good gym and location. I'm a Starwood Plat member....otherwise for the price...GO to Mr C hotel. Their towncar service is reliable and the guys who work there are great. | 3 | null |
A Good Start To Our Vacation.
We flew to Denver before starting our road trip through Utah and decided to stay in the city overnight. I initially booked us in to the Four Seasons in the city centre, but decided to change to an airport hotel, we had visited Denver before so no need to explore this trip. I chose Homewood Suites because of the reviews of this and other hotels and we were not disappointed. Our 2-bedroom suite was clean and well cared for, some slight signs of age and use but only on really close inspection! The beds were extremely comfortable and we had a great sleep. Staff were very friendly and helpful. We did not experience their breakfast, instead we checked out and went to Snooze, a place we had heard great things about. My only criticism concerns the alarm testing which took place on the morning of our departure, with alarm bells due to ring regularly and no water for an hour. Fortunately? We had arrived from London via Los Angeles, and were waking up at 5am, so had departed before the testing started. If I had been acclimatised and hoping to relax, I would have been very disappointed! | 5 | null |
Not bad! Not bad at all for the Upper West Side
I stayed here for one night in June 2012. The hotel was undergoing lobby renovations at the time, so walking in and out wasn't exactly pleasant, but I'm sure it'll be awesome when it's all done.
I had an issue with the sink, and someone came to check it out within 10 minutes despite being busy with other guests at the same time. That said a lot about the way the hotel treats its guests - they take them seriously and seem to treat them with respect. Everyone was also very friendly, which is not always what you expect in a place like New York.
The room itself felt a little stale in decoration and features, with the window air conditioner and the funky angles, but it's still hard to complain about the hardwood floors. And the hotel is not cookie-cutter - the rooms differ enough that it's hard to judge based on just one.
The location is not exactly at the center of the action, but that's really not such a bad thing. You're two blocks from the subway. You're in a more peaceful part of town that doesn't have all the craziness of areas further downtown. Generally speaking, it seems like a well-kept secret, as long as you don't mind being in the west 70's. And if you're going to Lincoln Center... well, it would be hard to find a better value hotel than this one.
On balance, whatever the hotel lacks in charm, it more than makes up for in location, amenities, and especially the cheerful staff. | 4 | null |
Good value for money
We (my husband, teenage son and myself) stayed here 3 nights at the beginning of July. After a lot of searching we chose the hotel due to its close proximity to the airport and to the light rail link. You are in the centre of Seattle in about 30 minutes.
I had e-mailed the hotel a few times beforehand with questions and each e-mail was answered quickly. Although the hotel is just a few minutes walk from the airport, after a 12 hour flight we were rather tired and chose to phone for the shuttle. We only had to wait about 10 minutes. Not bad for early afternoon. Check in was efficient and the receptionist polite and welcoming. We had requested a room overlooking the runway and were given room 525. The room had 2 beds, microwave, fridge (which was on when we arrived), desk, iron and ironing board. Although you could faintly hear the planes we found the view of the airport and the mountains in the distance to be worth it. We found the room to be quite spacious, the beds firm but comfortable with good quality linen. The bathroom is a wee bit dark and on the small side but clean with a bath and overhead shower. The sink is just outside the bathroom door, in the bedroom. Our one gripe is the bathroom light and sink light were one and the same, a bit annoying if someone needs to use the bathroom in the middle of the night. The housekeeping was very good, room was straightened up early in the day. The hotel also provides free wi-fi which was fine for checking e-mails and the usual social networks. There are a number of restaurants within walking distance and a gas station with a small shop selling drinks etc. The complementary breakfast consisted of muffins, bagels, eggs, cereal, apples, oranges, a waffle machine, yoghurt, juice and very good coffee. The gentleman working there did a great job keeping everything topped up.
We paid $107 per night but considering that the hotel provides a complementary breakfast, free wi-fi, free parking and an airport shuttle (which will also take you to the light rail link if requested) we found it to be good value for money. If we return to Seattle we would definitely stay at the hotel again. | 4 | null |
Liverpool @ Fenway!
The Courtyard at Logan was a very convenient location for getting around Boston. All the staff were great and the shuttle service to the trains ran like clockwork. The General Manager for this property was friendly and went out of his way to make me feel welcome! Rooms were comfortable all well appointed. I'll be back! | 5 | null |
Needs a good revamp
A good location but tired, dirty and shabby. The bed was nice to sleep on though and the view was not too bad. | 3 | null |
Great place to stay.
Very nice and clean hotel. It is older, but well maintained and cared for. The neighborhood was great. Many wonderful restaurants close by, as well as groceries and drug stores. It was also conveniently near bus stops. Situated close to the Union Street Shops and the Chestnut street shops so shopping was excellent.It is in walking distance to the Marina District, the Presidio and Crissy Field. The rooms are quiet, nice and neat and the staff is helpful and attentive. I will be staying here again when I go back to San Francisco. I strongly recommend the All Star donut shop on the corner of Chestnut and Steiner. It is open 24 hours and has delicious baked goods. | 5 | null |
AWFUL.
This W was awful. The whole hotel is way too dark. Housekeeping kept their cleaning CART outside my room. I called the first day after dodging said CART all day and they did remove it. Next day AGAIN right in front of my door. Call down ask them to move it. It is a FIRE HAZARD. Spoke with Mark, who argued with me that that is where the housekeeping staff keeps it to service the rooms on my floor. This was 8pm, they were NOT servicing anyone at that hour. Get the CART away from my door. At $300.00per night I told Mark I do not think he would want a housekeeping cart in front of HIS hotel room door. Sheesh. The bathrooms are tiny tiny tiny. No counter space at all in the bathrooms. The bathroom lightening is too soft. There is no coffee maker in the room OR restaurants of any kind at all in the W. You have to LEAVE the hotel to get anything UNLESS you want room service. Nothing worked in our room, the room phone, the internet, the clock radio and after calling to have it looked at were told all issues were addressed which was totally untrue. Finally, our last night there, we were offered free drinks in their bar due to their horrid service. Being on flu/cold medicine I declined the free drinks and requested a cup of tea. Hotel Manager said absolutely. That was a complete nightmare. 60 minutes later and finally a cup of tea. RUN do not walk from this hotel. | 1 | null |
Bahia resort Hotel, San Diego, CA
A recent IEEE meeting brought us back to the Bahia Resort Hotel in West Mission Bay, San Diego, CA. This has been the third time we have met there and all three times we had excellent service, nice accomodations and the meeting rooms on the boat have a great atmospere.
The little bar behind the restaurant is nice for evening get-to-gethers and they serve a 'killer' Black Bean Soup.
Isabella and her colleagues are a nice team to keep you happy and satisfied after a long day of meetings.
The hotel is also a wonderful place for a family vacation. | 4 | null |
Bug Bites and Hair on the Pillow
First of all, I noticed hair on the pillow the first night I was there. I ignored it thinking that maybe hair could cling on the linen even after it is being was. Then, after a couple of days of stay, I noticed that I have hives-like breakout. I thought maybe I was allergic to something I ate. Well, it got worst. When I got back to town 4 days later, my husband noticed that these hives-like breakout look a lot like bug bites. So, I did some research, and sure enough, they were. I have all the symptoms bug bites had. So beware when staying at this location, especially room 604. | 1 | null |
Terrible place to stay!!!! stayed 7/12/12 thru 7/15/12
I have never stayed in a place that had such poor service in the bar/restaurant. The only staff that seemed to care at all was the bellhop and that's including the manager Rudy whom I personally spoke to but he didn't seem care!!!!!! I also received numerous bug bites while sitting on a couch in the lobby waiting for my husband to get out of a meeting, when he joined me, he sat on the couch and got bittten also. I wouldn't recommend this hotel to anyone. Not up to Crown Plaza standards at all. | 1 | null |
Great Stay, Great Price for Downtown
We chose to stay at the ALoft after a wedding reception. The location was perfect and the price for a downtown hotel was very resonable. The staff very friendly and helpful. The room is very modern and cute. Great towels and bed. My only complaint, no drawers for clothes. I would not stay there for more than 2 nights, unless you like living out of your suitcase...literally. Would definitely stay there again. | 4 | null |
Beautiful
We stayed at the Westin one night for work. We were immediately greeted when we walked in and were impressed by the relaxing atmosphere of the lobby. We were upgraded to a Junior Suite and enjoyed the spacious room and awesome views. The room was very clean, and the bed was Westin quality perfect! I wish we could have stayed longer to enjoy all of the available amenities. We will definitely stay at the Westin, if we visit San Antonio again. The hotel is within walking distance of all of SA highlights. We also recommend the parking lot across the street if you dont want to pay for valet. Only note was there was a little mildew/water damage on the ceiling in the bathroom. | 5 | null |
Utterly average
We were driving down the PCH, staying in hotels of the same price bracket as the Ocean Park Inn, and this was the first hotel that we were disappointed with. Our greeting on arrival was somewhat distant and abrupt, rather than the welcoming friendliness we had come to enjoy through the rest of the state, though the guy who checked us in was later very helpful and informative on helping us decide on our itinerary for our stay.
The rooms, though spacious enough, were dingy and dreadfully decorated - they were clean on the surface, but you just felt like it could just all do with a thorough scrub! And matching curtains/sofa/bedding/carpet rather than clashing patterns would be good too.
Be aware that the area is in the middle of a scruffy student area and is very loud at night (though the noise is not that bad in the rooms) and not particularly pleasant - there were police cars there every night we stayed.
Overall, this was really quite expensive for what we got - particularly when we compared it with the other places we stayed. | 3 | null |
The hotel was very old And noise at night!
I just liked the location other than that, very poor hotel needs an update ASAP !
We could hear the doors banging all night and also people talking on the hallways! | 2 | null |
Presidential Suite
We had a Prestige suite, but upon check in, I asked if the Presidential suite was available and it was. They gave me a discount from the normal rate, and we were set. The room was spectacular with a full lobby with guest bathroom, full living room with sitting area, a HUGE bedroom, and spectacular marble bathroom. If I was to guess, the room is around 1300 square feet including the lobby, living room, bedroom and bathroom.
We liked that there was a large 60 inch TV in the room that is in a very nice swivelling entertainment center. This allows you to move the TV so that you can lay in bed and watch TV.
It also had a small area with plants in the bedroom that was a nice touch. The views from suite 3209 were just spectacular and they truely gave us 3 full views of the city and partial views of Lake Michigan. The service was top notch as well with turn down service several times a day. The last morning that we were there, we did breakfast in bed and the food was prompt, and tasted great.
The bed was very comfortable and seemed to have a downed top overlay that we liked.
The bathroom was SPECTACULAR. It had a small TV positioned perfectly so that you could lay in the very modern bathtub, and enjoy 2 views of the city, and watch TV at the same time. It is ceiling to floor marble, with granite countertops. The shower was huge, and all of the soaps in the entire suite, from the guest bathroom, to the shower and bathtub were Hermes Paris and had a great fragrance. They also had a selection of 3 bath salts in beautiful silver containers in the bathroom that my wife enjoyed.
The bar was very nice and the bar staff were very good. The bartender even made a recommendation for pizza at Pizano's just around the corner that was so good, we ended up eating there twice on this trip.
The lobby is very trendy and modern, but was very warm and welcoming. The staff at the front desk was exceptional and quickly and easily renegotiated a new rate for the Presidential suite, even after we had already gone up to our room and it was not a problem. All in all, we really liked the location, and the suite was spectacular. We generally try to stay at Ritz Carlton's or Four Season's properties, but for our trip to Europe in May, we may consider trying Sofitel's. | 5 | null |
Past Its Prime
We checked in to a room with no hot water, an HVAC unit that sounded like a 767 was continually landing, wine glasses that were left by previous occupants - with wine still in them, no shampoo, and unavailable and inattentive staff. This hotel needs to be renovated and service upgraded in a hurry. A fabulous location can only carry a hotel so far. | 3 | null |
Holiday Inn Standard: OK.
Convenient location: near Hollywood attractions, close to City Walk and Universal Studios (the hotel offers complimentary scheduled shuttles to Universal Studios), but you need to use a car to go everywhere. You can buy tickets to the park in a store located off the lobby. Very large parking lot. Bellman always available (very nice guys). Cordial and helpful staff. Room: Holiday Inn standard, clean, not large, OK. Bathroom: clean, OK. High: room service; very efficient; we needed to keep a medicine cooled, so they installed a small refrigerator in the room just after requesting. Low: atmosphere, ambiance in the floors (rooms’ corridor); cold, not welcoming, a little bit dark (remembering some haunted buildings in horror movies). In general, an average, not special stay, without problems, though. | 3 | null |
If Location is all your after this is it
Stayed here for 6 nights , the only time i encountered a pleasant staff member was on check in (and im bummed i cant remember his name ) the staff are not typical of other Holiday Inn hotels i have stayed at .... In saying that one thing you cant complain about is the location it in itself is AMAZING and for the cost of this hotel im not sure you would get much better .....
Rooms are super small ( i have been to New York many times and know they are but this was beyond small ) if you have a twin room you will be hard pressed to find a spot to put your luggage.
if they upgraded or trained most of there staff in BASIC customer service then this is a perfect hotel for the price | 3 | null |
A poor excuse for a supposedly hip, high-end hotel
My company has a deal with this hotel and so I stayed here for ~6 weeks, typically 3 nights a week in late 2011 and early 2012. I would not recommend this hotel for the price, even in NYC. At a summary level the problems with this hotel are poor maintenance and poor management. On the positive side the location is very good for business in mid-town and convenient to the subway on the East side. After week 2, I decided to write to the manager, Edward Maynard(that was always leaving me automated voicemails welcoming me). I kept track of problems and issues to help him improve the hotel. Here's the highlights:
Week 1 - AC/Heat didn't work. Froze my bottom off trying to sleep.
Week 2 - Drain is clogged. Staff turned off heat and I returned to freezing room.
Week 3 - Sliding bathroom door in suite doesn't work so you have no privacy if you are sharing the room. $200 in random mini-bar charges in one day (that were quickly reversed when I pointed them out)
Week 4 - Dirty bathroom - Urine on toilet seat when I first entered the room. Only one wash cloth and no drinking water (supposed to be free from me as a Platinum Starwood member)
At least it's not risky staying at this hoel. Risk would mean uncertainty in whether or not your stay will be good. There is no risk - you will have to call downstairs because of something that didnt' get taken care of by the maid or someone else that should done it. Something will be broken. If you like that type of certainty, the W is your place!
On a very different note, when did W begin to stand for "Wines of Walmart"? I swear they have the most over-priced and least interesting wine list in the history of NYC hotels. If I recall they sell wines by the glass for $12 to $15 where the bottle retail is about $ 10. If they are going to charge 5x retail, they should at least have the courtesy to serve wines that are not quite as widely available as Columbia Crest, Jacob's Creek and Mondavi Central Coast. I'd like to at least be able to fool myself that I'm not being totally ripped off by drinking a mystery brand.
Oh I sent Ed Maynard (manager) two notes on the above problems. No response. As I mentioned I am a Starwood Platinum customer and even so, I can't get service at this hotel. Perhaps you'll have better luck, but if you're not willing to bet your on luck at a $300+/night hotel I suggest you look elsewhere in Manhattan. | 2 | null |
Friendly Staff, good location for meetings
I stayed here one night for meetings with a nearby foundation. The location was very convenient. The staff was friendly and helpful during check in and check out. Room Service is "subcontracted" through the Hard Rock Cafe across the street so the menu is vast. Delivery of food was very quick and the girl who delivered it was very friendly. The bed has lots of pillows and is quite comfortable. The funniest part was the Post-It attached to the headboard that let me know the duvet and pillow cases are also washed daily, not just the sheets and towels. A very clean hotel with a nice breakfast buffet. | 4 | null |
A Needle in a Haystack
I was overwhelmed when looking for a hotel in NYC, but this was like finding a needle in a haystack. I got lucky! Quiet street. Quiet room. Comfy bed. Gorgeous decor. Helpful staff. Relaxing spa. Concierge staff that gave excellent information. It was a great way to spend 5 nights, including my birthday.
The only con that I can say, and beware it is a selfish one, is that they knew it was my birthday and I didn't get so much as a plate of extra turndown treats. Our two favorite places on earth (The Inn at Palmetto Bluff and Walden Inn) would have left a split of bubbles or a card at least, but then again, The Surrey might assume this was a one time stay, and no need to go the extra mile.
Also, the towels and robes were poor quality - very rough and scratchy. Otherwise, we had an awesome stay. | 5 | null |
Don't stay here
DO NOT leave anything valuable in your room to go anywhere, even just to go down to the hotel breakfast. We left the room for at most 10 MINTUES came back to the room with our breakfast & shortly later before leaving again I realized housekeeping had come in to the room and stole my money!!!! within 5 to 10 mintues of being gone!! ARE YOU KIDDING ME! this is so shady of a place you can't even trust leaving your belongings in the room. Knowing I wasn't going to see my cash again, I went to a manger to tell them. If anything just so they could figure out which employee should be fired, so they have no future complaints. But the response i got was an attitude & we are not responsible. They then began to tell me just don't leave valuables in your room. The worst service from EVERY employee I talked to. DO NOT STAY HERE!!!!!! | 1 | null |
Beware Extortionate Parking Charges
I booked this hotel as it looked nice on the pictures, seemed good value for money and looked like it was a good central location for visiting LA however if i had seen that to park your car it cost $18 + tax per night there is no way i would have booked to stay at this hotel, the parking cost nearly as much as to stay at the hotel itself, when i asked the receptionist if i could park on the street the answer was "sometimes you can, sometimes you cant"....what sort of answer is that? We had never visited America before and had no idea about parking laws, as a citizen himself i think he should have been a little more helpful. I should have looked into the additional hotel charges before i booked but i never though it would cost so much to park there.
The hotel is clean enough, the door as you walk in says the hotel is 4* however there is no way that i would give the hotel any more than 3*, i would probably say it's a good 2* hotel. Our room was large, the furniture was a little dated and a bit shabby as was the bathroom there was also a large tear in the curtain which looked unsightly. The walls are thin and so you can hear a lot of noise from the corridors etc. Breakfast was very good, we stayed here for 8 nights though and the menu does not change so it got a little boring, the food was good quality. Vermont Street where the hotel is located is ok, i would not advise walking alone round here at night as there are a lot of homeless and shady looking people lurking about. The further up the street you go the better it gets. | 2 | null |
Great find in downtown San Diego
My husband and I went back to San Diego (we just moved away in February) and wanted to stay downtown near all of our friends. I booked this Holiday Inn primarily because they are part of the Intercontinental group so we still receive award points.
What a lovely stay, the staff was top notch and extremely friendly.
The rooms were very nice and the location perfect.
Would definitely stay here again. | 4 | null |
Cheap and Clean
We stayed here passing through San Francisco in July 2012. We're used to staying in places more like the Fairmont, so the decor didn't really impress us but you can't beat the price. It was clean and cheap, and the staff were friendly. Hallway was a bit noisy.
Free Wifi and Free Parking.
Great Indian food place across the street. Book there with OpenTable to get points! | 4 | null |
Beautiful Views
Our room had beautiful views of the city and bay. Typical room with nothing worth noting. Hotel itself was beautiful and very modern. Spa was wonderful. Walking distance to the Gas Light District and PetCo stadium. | 4 | null |
Truly Awful
I stayed here for 2 nights after staying in Austin for a week elsewhere then driving around Texas for a few nights. It was quite cheap (80 dollars a night) but i m sure I could find a lot better for less. I am in no way fussy & look at a hotel as just somewhere to sleep & shower but this hotel disgusted me. The sink was really rusty and black dirt came out of the taps in the bath. Don't get me started on the pool it was right next to a very busy interstate, felt like we were sat in the middle of the road & it wasn't fit for purpose as it hadn't been cleaned for months. We stayed in a super 8 & a days inn before this & this place made them look like the hilton. Take my advice & look for somewhere else | 1 | null |
Disgusting and Dirty
I know this place is cheap for New York...but it is not worth $1 per night... The rooms are dirty the linen has stains and stinks. There are cat litter boxes all over. DO NOT EVER STAY HERE!!!
The toilets and showers a total disgrace...I am shocked that the health department has not closed this "shelter" down. | 1 | null |
bad Neighborhood and old inside
dont stay here with a family/kids!!!
BIG warning!!!! Had to sign a waver if your car gets vandalized its not their fault.
Old inside too. Pics make this hotel look new and comfortable.
Simply misleading info/pics/location.
Only stay here if your a man, flying out the next morning. | 1 | null |
Very noisy and expensive with bad service.
The Omni is was overpriced for the accommodations. I stayed at the Airport Courtyard last week for $100 less and had a better room with better service. The noise level at the Omni is awful. My 10th floor room was right next to the stadium, but even on nights when there was not a game, the street and trains were impossible to sleep through. Moreover, the food was awful and overpriced. One half block away the food costs 50% less and is much better. Finally, the doormen were most often than not talking to one another and not helping with the door. I would not recommend a stay here. I stayed for 6 nights, but wanted to leave after the first night. | 2 | null |
5 day stay
Old fashioned style, but clean, fantastic views from our 25th floor bedroom. Soft beds, (unusual for the US), good room maid, pleasant staff all round. Very central location, so VERY busy with people and vehicles. Restaurant food excellent but expensive, the adjacent Applebees with direct access from the hotelis very good and inexpensive, by New York standards. | 3 | null |
Late winter stay
Location is wonderful, very central for business, pleasure and theaters. Continental breakfast was included in my rate but the beautiful restaurant was totally full every morning, so we had to get our coffee elsewhere more than a few times. The wait was too long.
All the rest of the stay was perfect, friendly staff and quiet rooms. | 5 | null |
Best on the Upper West Side
My husband and I recently stayed for 3 nights in the Vermont Suite at the Inn NYC. I almost hesitate to write this review because it’s one of the best kept secrets on the Upper West Side. However, we had such a fantastic stay and it’s too easy to rave about the Inn. We are former residents of the UWS and were looking for something that reminded us of living there. We normally stay at the Beacon Hotel in the neighborhood, but we were unable to get a reservation. After some further searching, we found the Inn and it sounded exactly like what we were looking for. Our suite was luxurious, beautifully decorated, comfortable with lots of personal touches. The hospitality and host Elyn made us instantly feel at home. We had our own separate entrance to the Vermont Suite and the array of snacks, fresh cheeses, quiche and bottle of wine upon our arrival allowed us to settle in and unwind after our travel to the city. The location is on a beautiful street and within walking distance of both Central Park and Riverside Park, numerous cafes, wine bars, shops and other local area attractions (Lincoln Center, Museum of Natural History). Its also ideally located to the subway for easy access to Times Square, Theater District, etc. The bedroom is on the lower level and was so comfy and quiet and just what we needed after busy days of walking around. We felt like we lived there and didn’t want to leave. We also had an opportunity to see several of the other suites at the Inn and they were equally as beautiful. I travel frequently for both work and pleasure and while this may be more expensive, it’s worth it to have your “own” place in the city rather than a tiny impersonal hotel room. It rates at the top of my list and you could not be more spoiled. We will definitely be returning to our other “home” in the city soon. | 5 | null |
Is it possible to give a lower rating than one?
The worst. Aside from problems I can live with (the room was as long as the bed and about 2 feet wider), here are the main complaints:
-Internet was barely functional.
-No elevator and I was on the 5th floor. Glad I only had a backpack!
-Both toilets on my floor were clogged. I didn't want to write the word "feces" in my review, but I feel like I have to.
-The bathrooms smelled like mold.
Thought I'd save a buck - never again! | 1 | null |
Great hotel to see NY
Whatever you read here our room was clean, a good size and had all we needed. We had a friendly welcome and as others say, you can't beat the location (right near Time Square). Air con was a little noisy but worked and you pay for wifi. Shower for people under 5 foot. Otherwise I can't fault the hotel. | 4 | null |
Laptop stoloen form the safe box
I stayed at Tribeca Grand Hotel around 1 month ago. Unfortunately my experience couldn’t have been worse. We stayed during the weekend of June 1st, and while we stayed there my work laptop was stolen from the room. I am a frequent business traveller and I always carry with me my work and personal laptop; because my company has established very clear protocols with data management and company equipment; the first thing I do every time I arrive to any hotel is to place both laptops (personal and work) in the safe box. As usual I placed both laptops and my friend’s ipad in the room’s safe box. The night before we were going to check out I took my personal laptop out of the safe box and my friend took her ipad. The following morning we decided to go for breakfast and left my personal laptop and her ipad inside the bed. The only items inside the safe box was my work laptop and our passports; our breakfast took less than 1hr and just after we came we finished our packing, my friend and I double check the safe box to see if we were forgetting something and we didn’t see anything being left. I made the mistake to assume that I have already placed my work laptop in the laptop bag and later on (after we have checked out) I realized my work laptop wasn’t there. I called the hotel they checked the room and told me nothing was there. I came back to the hotel and initiated a formal complaint. Days after this incident the supervisor on that day wrote me saying that the only person who entered our room while we had our breakfast was the mini-bar person and this person was questioned and they value his/her answer; fair enough it is their word against mien, as I mentioned earlier I am a frequent work traveller and I certain things become a routine that you won’t forget. I have absolutely no doubt the work laptop was stolen from this hotel. Will I recommend this hotel or the Soho Grand Hotel (same owners) to my friend or families ABSOLUTELY no... you decide! Without considering this issue, the hotel is just ok for the price. We were on the 4th floor and during the weekend the ground floor becomes a very loud bar, the cancelling device is useless and the noise is significant. The only good thing about this hotel is location, having said this there are plenty more options ... I think the usual chains are the safest and better option... | 1 | null |
Great Hotel with Location and Charm
We arrvied for a one nighter in Indianapolis and were pleasantly surprised at the charm of this historic hotel and its proximity to many cool things in town. Great staff, large rooms, and all of the old school charm on the outside, with great modern amenities inside. Nice restaurant and great little convenience pantry with food and drink choices. | 5 | null |
Smallest room in hotel ever
Worst hotel I have ever stayed in, double rooms are elaborate cupboards, lobby is tacky and uninviting, concierge is not available in the evenings, bars are not open until late afternoon,only good thing is location, ok you do not expect to stay in your room in New York, but a bit of comfort wouldn't go amiss, and the Paramount offers none of it! | 2 | null |
MEH.
not so great experience started off when i called to inquire about the room we'd be staying in and the girl who answered gently criticized the fact that we had booked our room with priceline. i know they probably don't prefer this but i think it wasn't very classy to say something about it.
had no idea they were going to charge for hotel parking. i think it is ridiculous when hotels charge for parking. especially when there's nothing going on and there is plenty of parking in the garage.
also, the service was incredibly mediocre. had to call the front desk a couple times in a row about something and the lady working the front desk seemed slightly miffed and like i was inconveniencing her. another time i called, she was laughing as she was answering the phone. seemed very unprofessional. none of the people that helped us were very friendly. just the bare minimum. i've gotten better service at a super 8.
also, the room wasn't as clean as it could've been. there were scuffs and stains on the glasses that i could scratch off with my fingernail. very off putting. we also used most of the shampoo and conditioner they provide on the first day, between my husband, son, and i. they didn't replace them when they came in to clean the room the next day which was kind of irritating. think it's better to be generous with this stuff and have people leave behind what they don't end up using than making people run downstairs for more or even call housekeeping to bring up more.
housekeeping wasn't consistent. first couple times they came, they hadn't been there by the time we left the room around noon to 1. the day of check out, they were knocking on the door at 9 am. of course we weren't ready to have someone kick us out. should have been more thought and consideration here.
hotel information in the room said that we should have received a bill under our door the night before we checked out so that we wouldn't have to manually check out. we never received that bill so i figured there was some sort of incidental charge. thankfully there wasn't. they just didn't get around to doing that? not a big deal but it seemed like they were being lazy which just added to the list of things that we weren't so impressed about with about this hotel.
they also ask for a credit card for incidentals when you check-in. we are used to this but not every hotel puts a hold on your account. this is fine but the person taking our card info. should have told us this. we shouldn't have found out by looking at our account, seeing a random $50 charge from our hotel that we'd have to inquire about for ourselves.
needs to be some polishing done at this joint. will not be staying here or recommending this place. so many other better options in the austin area. | 3 | null |
Convenient to almost everything
This is at least my fourth stay at the Hotel Whitcomb and it is a place i will return to when visiting San Francisco. The staff is friendly and always seems to be there for the hotel guest. From the smiles at the front desk, through housekeeping, even the bell cap at checkout seemed always anxious to make the guest feel welcome.
It's true, the rooms are older (it is a historic building) but clean and well kept. The beds are comfortable. The location of the hotel is a main street with the BART system right outside the front door. The bus stops are right also near the front door; the buses will take you almost anywhere you want to go in the city (the concierge is wonderful if you need directions).
Remember this is a major city, so there are some homeless people in the area, but I have never felt unsafe, although I can see how perhaps a single woman would feel a little uncomfortable after dark, but if taking a cab, they would let you off at the front door.
Kudos to the staff at the Hotel Whitcomb for making another trip so enjoyable. | 4 | null |
You Will Regret Staying Here!
In short if you expect a property with the Hilton Standard don’t stay here. If you are a Hilton Honors member and want to be treated like a valued customer, don’t stay here. If you want shuttle service or want to make sure you can arrive back at the airport for your flight, don’t stay here. If you want a clean, functional room to watch TV or get some work done, don’t stay here. If you don’t want to sweat in the Memphis heat while in your room, don’t stay here.
My flight was canceled so the airline offered to put me up and I asked them to place me at a Hilton property. They offered the Doubletree and all I can say is what a nightmare! The agent called the property to request a shuttle but was told that it would more than a hour before they could come. I paid $35 for a taxi and arrived in about 25 minutes.
Upon arrival I lined up in the Hilton Honors line and as a Diamond member Hilton’s top tier I assumed the wait wouldn’t be long. I was wrong. The wait for service began to stretch on and other customers began to get restless. The guard slouched against the wall was so engrossed in his cell phone call that he simply ignored the various requests for assistance or to find a manager. After 30 minutes I gave up and got into the regular line. When I got to the desk the agent was insolent, rude and adopted the attitude that all customers where a bother. I asked to see the manager and she refused to call one. Finally I got the keys to my room.
The heat index outside was 105 degrees and believe it or not the AC in the room worked only marginally. The room was dirty, the phone didn’t work and the TV was fuzzy. I called the front desk and asked about a shuttle in the morning and was told the first one was at 6am. I asked if I needed a reservation and the clerk said yes, so I made a reservation. She also said I should be there 10 minutes early. I arrived in the lobby at 5:50 am and waited until 6am but there was no shuttle driver. I went to the desk and enquired about the shuttle and was told it wasn’t leaving at 6am that morning. I asked why and was told that one of the flight captains didn’t want to leave at 6am and they catered to the flight crews and since they only had one driver I would have to wait. I asked about a taxi and was told that I had to get my own. | 1 | null |
Noisy! Smelly; Sketchy; 1.5-Star Environment
Two nights of NO rest!! - Doors slammed constantly; People yelling inside and out both nights; Windows and walls are so cheap there is ZERO noise protection. Had to call the front desk in the middle of the night due to a loud, strange man screaming a "song" full of expletives into a window of a car right outside the room; Front desk said they were the only person on duty and made it seem like a real bother to help a customer even though I was kind to the worker; Horrible smoke smell in most of hotel; room was non-smoking and was not too smelly; good size room; nice sitting chair; horrible toilet flush system (takes forever to flush and the flush button is worse than a dirt cheap hotel). - Pay a few dollars more and stay somewhere else until they get things cleaned and quieted down there. - Expedia says it's a 3-star but it is maybe a 1.5 star when you factor in the noisy, shady, smelly, rude environment. | 1 | null |
what you want is what you get
The only reason to choose this hotel is its proximity to the airport, so of course you hear the jets all the time. We stayed here twice, having to catch a very early flight. The first time we brought our car back to the rental car company the night before, and then took the hotel shuttle to the airport, which worked out just fine. The second time we decided we could sleep an extra hour if we handed in our car just prior to our flight, which was also easy, because the hotel is right around the corner of the rental car companies.
The hotel doesn't serve breakfast, but you can grab tea / coffee and bananas, which we happily did.
Both times we enjoyed the large pool and hot tub (and were the only ones doing so), which certainly added up to our experience.
The AC in our room made so much noise that we had to turn it off at night, and so did the exhaust fan in the bathroom, really deafening, that noise. Otherwise we had no complaints whatsoever, would definitely stay here a third time, for that price. | 3 | null |
Stunning Lobby, Mediocre Room
Upon entering the lobby, I was overwhelmed by it's stunning beauty. My reservation was for a King room, I arrived early and a Queen room was provided as an alternate to accommodate my need to check-in immediately.
At first glance when entering the room, I was pleased that it had been redone with modern decor. However, I quickly became underwhelmed with its small size and miniature bathroom. To make matters worse, the bathtub did not drain properly, leaving me ankle deep in water during my shower and the electrical outlet in the bathroom did not function. Additionally, the wall are paper thin leaving me privy to conversations going on in both adjoining rooms including a late night rant on one side, followed by an early morning show tune being belted out on the other, paired with noisy staff on cellphones/walkie talkies in the hallways.
I stayed in total for two nights and didn't have a peaceful nights sleep on either night. For the amount of money paid to stay in this hotel, I expected much better accommodations and certainly a much better experience. I will not return to this hotel, nor would I recommend it to anyone else - other than to enjoy a cocktail in the stunning lobby. | 2 | null |
Beware of bed bugs!!!!
I stayed at this hotel and left with bed bug bites on my body. I thought the bites on my hands were from mosquitoes but when I got home I noticed a lot of bites on my legs, butt, and other areas. | 1 | null |
Reasonable, clean hotel in the heart of Boston
This hotel was right in the center of Downtown. It was a few blocks from the Freedom Trail & Feneuil Hall. It was clean. Beds were comfy. Staff was friendly. Prices were reasonable. They offer free coffee from the Keurig 24/7 & purified water in bottles on every floor. The only negatives were there is no parking (it cost $40 from Friday night to Sunday at noon) at 33 Arch St & the hotel does not offer discounts there & the room was a bit small. | 4 | null |
Enjoyed myself, friendly staff
I travel a lot for business and work. Very nice home like feeling. I liked the service from the staff, very nice. Great location, very convenient. Close to city and train stations.Amenities were also great. WIll stay again. | 4 | null |
Great location, excellent service and unbeatable price!
My 7 year old daughter and I stayed here 2 nights for a mother- daughter weekend. I was a bit unsure what to expect because the rate I got was easily half of the other nearby hotels. Everything about our stay was perfect! Our room was ready 2 hours early and when I asked for a quiet location for my daughter they put us on the 8th floor in a quiet area. The beds are heavenly with good pillows and down comforters. Bathroom was clean and the fridg was great to have with Trader Joe's just around the corner. One block off the Mag Mile and a mile walk to Navy Pier. Great location just steps to everywhere. Front desk was very helpful with the buses, trolleys and L train routes and the doorman/bell hop was very friendly. This hotel was a bargain without sacrificing quality. The pool and hot tub were great to have too and were not overcrowded. Hot tub sowing its age, but still clean and relaxing. Traveling as a female with my daughter, safety and security were top priorities for me and this hotel met my needs and there was plenty of touristy traffic all hours to make us feel safe walking at night, yet no traffic or guest noise at night when sleeping. We will stay here for sure on our next visit to Chicago. | 4 | null |
Very nice Hotel
Very nice hotel , Classic atmosphere , Good location | 5 | null |
Pleasent Surprise
This is an older hotel which is a PLUS in that the landscaping is beautiful, green and lush.
My room had a small patio that had a great view of the grounds. The ducks came up for a bite of my crackers. The room had been refurbished and came with a refrigerator, micro wave and coffee maker. All the staff were very helpful . Cant say enough good. I will be back :-) | 5 | null |
Very Dissapointing
Front desk staff were excellent and the hotel is very well located but as a diamond member, it is a very disappointing hotel. No exec lounge and restaurants are below average. Having to spend 30+ minutes to use a coupon for a Free Starbucks coffee is not acceptable to busy business travelers. The breakfast restaurant is dark and the buffet was not much better than an average breakfast restaurant. They charge $30+ dollars for the buffet. It’s a joke and they have the nerve to charge almost a full tip to have someone pour coffee. Don’t waste your time holding meetings there. Meeting Rooms have posts so you either see the speaker or the screen, but not both. Room was recently renovated, so at least it was up to date. Won’t stay here again, even if I have to attend a conference. Just too many other great hotels in SF. | 2 | null |
Greatly dissapointed by essential aspects
Sadly, this report, on balance is mostly negative. But I am hopeful that this hotel will improve in the future.
Currently listed as NYC's fourth largest hotel, the Hotel Pennsylvania is one of NYC's most famous properties. Remember the movie "The Glen Miller Story" with James Stewart...the song titled "Pennsylvania Six Five Thousand"...that was the phone number of this hotel. The hotel dates back to the early 1900's. It's huge.
The hotel evidently enjoys a fairly high occupancy rate, mainly due to its prime location. Located on 7th Avenue just south of West 33rd St., it is right across the street from Madison Square Garden, two blocks east of the Empire State building and one block south of the famous Macy's department store. Within the same block there is convenient access to the subway and Times Square is only one stop away.
The hotel has a great classic entrance and first floor lobby. The first floor is fully staffed with numerous bellmen and other forms of service. There is a gift shop, a dinner, a small convenience store, a coffee shop/bakery, and a full fine dining restaurant on the first floor. If that was all you needed, you are good. (Noteworthy...one of the bellmen was quite helpful with getting a taxi in a hurry to help some folks in our group make their flight.)
The quality of our room on the third floor was quite poor. The furnishings could have been from the 1970's. The bath room was small and in a state of disrepair. The walls needed new paint. The bed was very uncomfortable. The best I can say about the mattress is that every portion of it was neither planar, nor parallel to the earth's surface, nor perpendicular to the earth's gravitational field. We were there with a group and others reported other types of problems in their rooms such as the siting of roaches. Also the walls are very thin.
Another disappointment is that none of the restaurants in the building offer room service. They all appeared to be separate entities from the hotel.
So if comfort and pleasantness of the room is a significant factor for you, I would avoid this location, at least for the near future. I truly hope that such a grand and historic site can be returned to its former glory. Evidently, they do a lot of low budget conference business, but for my money, the rooms either need to be $150 cheaper or $150 better. (Although, right now, I don't think I would stay there for free.) This visit was our first time at this property and I’m sure it will be our last until further notice of improvements. | 2 | null |
The Grand Old Lady Still Delivers
Want a modern, minimalist, efficient hotel experience? Try somewhere else. The Walforf is a charming, iconic and generally lovely hotel, but it won't be for eveyone.
The foyer looks as much like a Hotel Museum as a 21st Century hip, wireless accommodation experience, and we love that about it. The hotel is huge, so there is often a queue just to talk to someone at reception, even to collect a message.
We were shocked and delighted at the rate we got for our 7 night stay at The Walforf. Our suite was beautiful.....then next morning we saw the workers immediately outside our window - and I do mean "immediately." The Park Avenue facade is being upgraded, and suddenly the low rate was put into context. But it mattered not - there was no noise and no inconvenience. It was a delightful, warm and comfortable place to be.
Bobby delivered our luggage and gave us the rundown - stop him talking if you can, the man is a human word machine - but listen to him, for his NY wisdom is invaluable.
Internet is expensive by today's standards, but of course we signed on anyway.
Just after we arrived, a pipe broke somewhere and the water system was shut down for the entire hotel - a reminder that the Waldorf wasn't built in the last 10 years. It came back on a couple of hours later.
We had a drink at Sir Harry's (wonderful when it is quiet), buffet breakfast at Oscar's (extensive choices) and a nightcap at the Bull & Bear (the Cheescake and Red Velvet are to die for),
Midtown location means that attracions like Grand Central Station, MoMA, even Central Park are within walking distance, and downtown life is (for us, not gerat subway users) a $12 cab ride away.
As a genuine NY experience, staying at the Waldorf is right up there, and was a highlight of our time in this great city.
I could on, as may have become obvious...we would and will stay at the Walforf again, if rates permit.
Oh, one last thing - the $5 overnight shoeshine service is a brilliant service. | 4 | null |
Perfect family destination
I just returned from a trip to San Antonio for a family trip to Seaworld. As a seasoned traveler, I was very aware that planning ahead for a family trip with small children in tow is an absolute (I had my grown daughter, my almost 2 year old grandaughter, and a family friend's 4 year old son along for the road trip from Dallas). An important part of the planning was finding a family friendly hotel that was close to Seaworld. I happened upon the Hilton hotel just minutes from the park.
I almost never write a review of a place unless it exceeded my expectations, or was a horrible experience. I am very happy to report that the Hilton was one of the very best family hotel experiences I have ever had.
I read so many terrible reviews here on tripadvisor, that I worried our trip would be a disaster. I had nothing to worry about-here are some of the things that made our stay great.
1. the hotel is beautiful. the lobby itself was gorgeous and quite impressive. the rooms are spacious with modern comfortable furnishings, and the bathrooms have a spa-like feel.
2. the three pools were clean and well maintained, with lovely landscaping. the kid's pool was beyond perfect for the little ones. i was able to sit at a table and let them play without a worry about the depth or any steps that could be an accident.
3. the staff was beyond helpful. we didn't really require anything out of the way, but i never passed an employee that didn't say "hello/good morning/good night" with a big smile.
4. the evening entertainment was the perfect way to wind down after a long day in the sun. when it started to rain the last night we were there, the staff moved the movie inside and played triva with the kids with prizes for the winners. popcorn for the movie and s'mores by the fire pit reminded me of my days at summercamp.
5. the shuttle to Seaworld made the day so much easier and less stressful. i did feel a bit sorry for the drivers though...some of the people were so rude when they had to wait for 15 minutes for a ride. i wondered how they would have reacted to parking in the Seaworld madhouse parking lot and walking that much further in the heat. p.s. tip your driver and say thank you...they are working hard to make your day enjoyable-despite some of the rude folks they encounter.
i hope my observations help in choosing a great place for you and your family to stay while visiting SanAntonio. as for the negative comments that i read here-all i can say is that some people will gripe about everything, and find fault with the smallest of things. i will assuredly return to this hotel next year. | 5 | null |
Very Disappointed
I wish I'd seen the other review(s) about Valet parking damaging cars. Ours was damaged, as well. In fact - it appeared that the staff left the liftgate up (the hatch on our crossover SUV) and drove around the garage. They were so very polite to have the hatch UP when we exited the hotel, to show how nice they were to have packed our vehicle for us - and effectively hiding the damage to the liftgate. We were 2 hours away at lunch when we noticed, and immediately called management and supplied them with pictures. The one and only response ever received was, "since you had departed the premises, there's nothing we can do".
Apparently even being a Diamond member of the Hilton hotel chains (their highest level in their loyalty program) ultimately did not matter here, and the almost $900 in damage had to come out of our own pocket. Due to the experience and treatment by this one single Hilton-chain hotel, Hilton lost a customer - a roughly 100-nights-per-year customer. Marriott appears happy to have me. | 1 | null |
Super friendly front desk personnel
Great place to stay. Very clean and welcoming. Pool and hot tub were kept exceptionally nice and clean. Gym was well maintained and clean. Rooms were average, but beds were comfortable and nicely kept. Some rooms had an in-room fridge, but our room did not. This was disappointing. Also, this Marriott only had in room coffee service where others also have hot chocolate. However, the front desk staff was very accommodating and provided discounts to get hot chocolate at the Starbucks inside the Marriott.
Convenient free shuttle to the Midway airport was a big plus. Take the shuttle to airport, then catch the orange line into downtown. | 4 | null |
Room was robbed while we were out...
We went out in the middle of the day and our room was robbed!! This had to be an inside job because a card key had to be used.. The hotel staff refused to review the security cameras or even assist us.
Do not stay at this hotel, you will loose all of your stuff and have no help from the staff. Absolutely awful experience and zero help from the staff. | 1 | null |
I honestly can't think of why anyone would stay here.
So I usually don't post negative reviews and I'll try to keep this factual, but this stay was so bad I felt compelled to post. A couple of notes. We were here over superbowl weekend. So we paid way too much for this room (although I can't think of a price I could pay that would make me feel good about the stay), and the hotel was sold out. Some of this might not apply as much if there were fewer people in the hotel.
Clean: The sheets and towels seemed clean enough, but the rest of the place was pretty gross. The blanket on the bed was really beat up, and there was a chair in our room that looked like it came from someone's dorm room. I'm not exaggerating. I added a photo of it which if you zoom in you can see it. The black mark at the top is ground-in dirt from people's heads. The arms and seat were stained with ground-in dirt and other unidentified things. Pretty disgusting.
Staff: Really friendly and helpful. To be fair, everyone in Indiana seems this way. It was a really nice surprise to find so many friendly people around you the entire trip. I would imagine most hotels in this area would have friendly, helpful people so while this was a plus, I'm not sure it would be unique.
Facility: Pretty run down in general. Dingy was the word that kept coming to mind. It has a pool which seemed unique for hotels in this area. We didn't use it.
Location: It is located in the north-northwest corner of the indy circle. It was an easy drive into the city (25 minutes on highway), but if it wasn't superbowl w/e you can stay in the city if you like.
Noise: Unbearable. Let's start inside the room. The refrigerator goes on and off about a dozen times in the night. When it starts up, it sounds like a car starting. Same with the heat or A/C. Once they are going they are just a very loud hum, but the on/off is pretty loud and they are not synchronized so you will have to deal with this from one of them about 20 times an night
Outside the room. In a hotel there is always the occasional noise from the hallway or the slamming of a door, but this hotel in particular seems to have the thinnest walls/doors I have ever encountered. Every noise makes it into the room. We had to call the front desk all three nights because our neighbor liked to fall asleep with the TV on. It doesn't have to be loud because once things settle down, we could still hear him breathing in his sleep. We were also awoken one morning to our other neighbor in his bathroom. It sounded like there was just a curtain between us. I won't get into details, but it was a really awful. Again, if you stayed here normally maybe you wouldn't have neighbors and would just have to deal with the inside noises and housekeeping.
The housekeeping folks come down the hall talking as loud as they can around 8am. They do this for about 15 minutes before they start cleaning the rooms. They will also ignore your do not disturb sign and knock on the door around 8:30-8:45 and if you don't answer, try to come in. We heard many other people yelling at them to get out.
In the end, you start to look forward to the refrigerator and heating noise to drown out all of the other stuff. The problem is they go off so then you hear it all again, as well as the loud noises when they start up.
Oh, and we also ran out of hot water on Sunday so there were no showers. Again, it was sold out so some of this might not apply on normal days, but why take the chance.
We travel a lot and stay in everything from motels in the sticks to 5-star places. I like to think we are pretty open minded and appreciate the context we are in, but with all of the choices for hotels in this area I can't think of a single reason you would want to take the chance on staying here. There has to be a dozen better choices you could pick.
This hotel needs a major upgrade to fix the dirty and noise issues. It doesn't seem like they have put any real money into this hotel for a decade. | 1 | null |
Plain ol' Hotel with the World's Slowest Internet Connection
Nothing particularly notable about this hotel. The under-window air conditioners are a bit loud and the walls are thin but the price is good. The only real complaint I have is that the internet connection is abysmally slow. I travel a LOT (~100 nights a year) and I know what a decent hotel internet speed is like - this hotel does not have a decent internet connection speed. | 3 | null |
A tremendous stay
It was my wife's 50th birthday, and since American Airlines now services our city with direct flights to Chicago, I decided to take her there. The name "Waldorf-Astoria" has a certain panache, so that was my choice. A week before our trip, I received an email from a Roman Suhs, who said he was our personal conceriage? Anything special we wanted, he would arrange. So ....a dozen roses and a bottle of champagne.
First thing we noticed, when we pulled up to the hotel (impression ... absolutely beautiful), there was a small army of well dressed, very polite gentlemen who handled our luggage. They refused the tip I offered ... wow. We were somewhat early, so they stored our luggage for us. The lobby was austere but tasteful, and there was a lounge area that was somewhat warmer looking with a open fireplace, all decked out for christmas. The front desk took my cell phone number, and said they would call when our room was ready.
We wondered around Chicago for a few hours, and we got the call about our room at 1 ... earlier than I expected. When we got to our room, our luggae was waiting for us ...plus the roses and champagne. Took my wifes breath away. The room itself had a fully stocked bar with snacks, a living area with a fireplace and flat-screen TV, huge bedroom with a great view of the city, and an enormous bathroom with a marble bath tub, big stand up shower, two sinks, and a seperate and enclosed toilet. The room was decorated in the same modern-austere as the lobby we both quite liked. Nice warm fluffy robes come with the room.
We were there for three nights ....enjoyed every minute of it. The staff were friendly and helpful, and the hotel runs like a well oiled machine. We had room service a few times, which was prompt and the food was very good. We had tower of sea food one night ... cold lobster and shrimp plus raw oysters and clams in a four high serving platter full of ice. Yum. We had breakfast there one morning, and the food and service was great. There is a very comfortable bar as well.
Location wise, the hotel is near innumerable bars, restaurants , shops ...you name it.
Downside? Well .... this place is not for the economically minded. It is expensive. (You can save some money, however, by paying the full amout of your stay up front. You save about 10%.) That being said, I don't mind paying what I paid for the fabulous time we had. Also, the restaurant and room service tack on an 18% gratuity automatically. This annoys me in most places, but the service was so good I would probably ther, have paid that anyway.
All in all, my wife had the best birthday ever, so thanks to Roman and the wonderful staff at the Waldorf for a truly memorable time. We will be back. | 5 | null |
Very central hotel
We very much liked this hotel. The staff was amazing and super friendly. Congierge Juan can help you with everything!! The location is amazing, very close to 5th avenue and grand central station. we would defenetly come back to this hotel. our room even had a view to the empire state building!! The only thing that they could approve was the bathroom, a bit small and could me more modern and renovated. | 4 | null |
Not if you want to sleep...
Let's start with the positives: very pleasant office staff and a great location. Now for the big guns, the negatives: this hotel is located pretty much in the middle of a lot of bars/pubs/clubs, so you can imagine what happens late at night. I was waken more times than I can count (up to 3a.m.) by drunks attempting to climb the stairs to their rooms, continuing the party in the hotel's courtyard, and carrying on loud conversations just outside my door. Once the sun started to appear, the airliners began their flights right over the hotel. Yes, it is situated in a flight path! The VERY TINY bathroom had only one outlet, and it didn't work. The gal in the office gave me a power strip, which I plugged into the only other outlet in the room. I then attempted to stretch with my my blow dryer (there isn't one in the bathroom-glad I brought mine!) to the bathroom to dry my hair. I guess if you are one who just wants to party and crash on a bed, then this hotel will be fine for you. | 1 | null |
Nice, but noisy lobby that fills the atrium ...
The hotel is nice, parking is 18/night self parking. The check in process was nice and efficient no issues, the room was very nice. The style of furniture is modern and everything appeared clean and in working condition, which is to be expected for a hotel at this price. It was presented as a four star hotel, and overall it met the expectation. There is a restaurant down stairs and the noise from the lobby fills the atrium and you can hear it when you are in your room, depending on your rooms location. The bed was very soft, which was not to my liking, and the pillows were too soft, but it was late and I didn't fee like asking for firmer pillows. The water pressure was a little low in the morning in the shower, so I didn't really get to enjoy my morning shower, but at least it was still warm. No dressers nor refrigerator or microwave, the room was very large and nicely laid out. Overall the stay was pleasant and I received the room at a great discount through priceline, so I got my monies worth, but I would not have been willing to pay the normal rate for this hotel. | 4 | null |
Just short of being a dump.
Let's start by saying that I like "European style" hotels, and I chose to ignore the bad reviews for this hotel because some of them smacked of people who wouldn't like an older hotel no matter what. I hate to say it - LISTEN TO THEM.
There is no decent parking. If you have a car, you will have to be up to move it at 7 AM if you park on the street, or 6 AM if you park it in the only lot that allows overnight parking in the vicinity (behind the hotel). When asked about parking, the staff made it clear they would not provide any information except to point out the lot behind the hotel and the lot at Union Station, which is one of those that specifically bans overnight parking, and then say that it's up to a guest to find something and they should be sure to read all the fine print on the signs. They really don't want people to know about this problem until after they have booked a room.
The rooms would be nice, historic hotel rooms if they were clean and maintained. My first room had no working air conditioning, and was stifling even in March. I had to crawl around under the desks to get the lamps plugged in. That floor merely smelled stale, which would be avoided if they didn't try to save money by turning off all the ventilation in the rooms so that every bit of historic funk has a chance to bake in the Dallas heat and humidity. I was moved to another room which had working A/C, but the room and the entire floor stunk like someone had spilled a bottle of cheap men's cologne all over. It only became bearable with the windows open and fan running constantly.
There are no blankets on the beds, just a thin, woven throw (you can see through it) between 2 sheets. On a cold day, the heat had better work really well.
The only positive thing about this hotel, and which meets the expectations set up by their highly overstated advertising ("Destined to top the list of Dallas' preferred hotels"), are the bathrooms. They really are as pretty as in the photos. Unfortunately, the tub in my room had been refinished incorrectly, and all the enamel was coming up off the bottom, leaving rusty patches. But why should that be any different than the quality of the rest of the hotel? | 2 | null |
nice hotel and good location
I liked this hotel. We stayed here for 2nts. I had a promo rate, so for me the price was right. Staff was friendly and the hotel clean. The room was very clean, the bathroom spotless as well as the kitchen area for the king studio room we had. The room as also spacey, plenty of room. The bathroom toilet and shower was seperate from the sink and counter area, so one person can shower while the other gets ready. We were on 4th floor and it the street at night is mostly quiet anyway, so it was high enough up to not hear much street noise. There is also a 24hr CVS right next to the hotel. Hotel has Valet parking, the website site self or valet when i looked, but it is only valet and they were quick and efficient and friendly and my car was fine, no scratches etc. Hotel location was really good, we could walk to the end of the block and continue on 15th, go past the WHite House area and to the middle of the Mall, by the Washington Monument. You can head right towards the other monuments or left towards the museum. Washington Monument is still closed, but you can walk up to it or near it. Stan's bar and grill was near hotel and the food was good. They boast the "worlds best burger", not sure how they claim that title, but it was a good burger and a nice atmosphere. Post Pub on L Street is another nice little place to eat a quick lunch. Apparently it's a historic house also. Rental Bike Stations are on 15th as well, you can rent a bike and drop it at another location. I would recommend and stay in this hotel again. | 5 | null |
Ok for the money!
First, the hotel is still under construction but there was no noise. The location was perfect! Just a few blocks from 5th street and grand central station. The rooms were tiny....even for Manhattan! It felt like the inside cabin of a cruise ship. I wouldn’t plan on staying here more than a few days. We didn’t have a problem with the glass bathroom but if you were traveling with someone there is no privacy. The bed was comfortable and the staff were helpful and friendly. They held our bags until time for check in and after check out until our flight. | 3 | null |
Great location, hard to escape the heat!
We stayed at the Belvedere for a week at the end of June/July during a week long heatwave! The main negative was the noisy airconditioner that we left on 24 hours a day just to make the room bearable. We had 2 adults and 3 kids in our room and it was cramped!
We travelled with a large dance tour group from Australia and the location was superb, close to the Hop on Hop off Bus, subway, food emporium, restaurants, theatres, shops etc. The pizza place a few doors down had amazing large pizzas!
The staff were fairly helpful, hubby used the gym and said it was well equipped, the laundry room was an added bonus.
I would probably stay here again but only for a couple of nights. | 3 | null |
Low rate but incredibly poorly staffed and maintained.
Arrived late in pouring rain. Encountered Jason at front desk surrounded by Bosnian soccer fans.
Assigned a room requiring outdoor walking through downpour. No TV remote in room. Made six round trips to receive wrong remote from Jason. Gave up on TV. Telephone not functional. Bath tub not functional. Free WiFi too far from router to work. Room furnishings on last legs. Housekeeping routinely resets thermostat below 65F so have to turn off each day. Insects in room. Vending machines work. Computer in business center does not work. Fitness machines do not work. No shuttle to McCormick Place. Some front desk people reasonable but most will not even answer phone. Room key card expires and has to be reset repeatedly. Noisy neighbors.
Restaurant attached overpriced and poor quality. Poor value despite lower rate than other hotels near McCormick Place Convention Ctr. Taxi fares each way add about $35 to rate for transport to convention center RT. | 1 | null |
unfriendly staff
I stayed in the Waldorf Towers for 4 nights. The room was crying out for TLC and it was very dated. The receptionist on arrival was very friendly, however the friendliness ended there, my "hellos" or "good mornings" were never responded to by the reception staff or the reception floor staff, the same applies to the doormen. In my personal opinion the staff came across as snobby and certainly not what I expected at such a world famous hotel. | 1 | null |
Very accommodating
We recently had an impromtu mini-family vacation in Washington DC to take advantage of a conference my husband was attending. We had an early flight and showed up at the hotel around 9:00 am. Theresa at the front desk was amazingly helpful. Due to the high occupancy of the hotel there were no rooms available when we arrived. Additionally my husband's company had booked a room for him for 1 adult. Despite having a full hotel for the nights we were going to be there, Theresa took care of us and managed to find a room with a queen bed plus a nice pull out sofa to accommodate all of us. She took our cell phone number and promised to let us know as soon as something was available. I was not expecting to be able to get into our room until at least early afternoon but much to my delight, we got a call from Theresa a little after 10 that our room was ready.
My husband does not travel much therefore he does not have a preferred status with Hilton Honors. It was nice to see such excellent customer service extended to him. | 5 | null |
Good Hotel in New York
The Affinia is well situated on 34th within easy reach of attractions by foot or Metro.
Rooms are good and clean and staff friendly and efficient.
Downside is no complimentary WiFi in room which I consider should be everywhere now, although this is provided in Hotel Foyer | 5 | null |
Bad bathrooms, poor customer service
Room was an OK size. Bathrooms were very dated and in fairly poor condition. Shower was feeble and took a while to coax any sort of hot water out of it.
The Fitness Centre is an odd set up. They charge $10, which can only be paid by credit card (and cannot be charged to the room). What they don't advertise readily is that Priority Club members get free access. However, you need to show a Priority Club room key and not the card itself. Talk about making life difficult.
Front desk service was bordering on rude. The lady who checked me out urgently needs to go to charm school, or have a personality transplant.
On the positive side, it was at least quite cheap - perhaps corporate rates post Sandy are unusually low. | 2 | null |
I would not stay here again...
We stayed here one night, and this was more than enough. The room was a good size, had coffee maker, fridge, and small microwave. All seemed well until it was time to go to go to sleep... the walls are paper thin, we could hear the fan in the bathroom from the room next to ours, which was on for an hour.
When our neighbors turned the fan off, we could hear people walking the floor above, as it kept creaking with every step.
Around two a.m., someone decided to turn on their television, at a very loud level. We called the front desk, but no one answered the phone, after being told the desk was manned 24 hours a day. We went to the front desk, and the guy came to our room to hear the loud tv. He stated that he would go find which room it was emitting from and have them lower the volume. Around 15 minutes later, nothing had changed. I called the front desk again, but surprise, no answer.
We ended up walking the hallway, and finally figuring out it was from the floor above, went and found the room, and called it ourselves. The woman who answered stated that it could not be her tv, but I told her what was playing, and she was shocked. After she lowered the volume, she told me she would not but it any lower, and to have a good night.
Three hours sleep for one night is not my ideal, but stay here if it is yours. | 2 | null |
Sofitel experience
service at this hotel was excellent from the door man to the desk staff. Hotel atmosphere was warm and friendly. Location is excellent for walking to shopping & coffee shops. I would recommend this hotel to friends & family and would definitely stay there again. | 3 | null |
5 Star Service
My family and I just returned home from a 4 night stay at the Sofitel in NYC. To be clear, this review is for the Prestige Suite and not a standard room.
The Good:
The staff at the Sofitel is amazing. Albert (who may be a manager) is particularly helpful, thoughtful, and is just one of the nicest people I've ever met. There was some confusion in the system as we had two reservations but Albert quickly resolved things and apologized many times for the error (which I don't even think was Sofitel's fault).
We received, as a welcome gift, a beautiful presentation of a bottle of champagne, Evian, a box of chocolates, and an array of pastry featuring a giant chocolate Statue of Liberty. Talk about going above and beyond!
The location of the hotel is fantastic - close to shopping, Radio City, Times Square, and all the subways. The park is in walkable distance, as is Time Warner Center.
The room itself is showing some wear and tear but it is clean and the gigantic balcony attached to the Prestige Suite is extraordinary. Not sure if we'll ever find such a view again.
The Bad:
My main issue with this hotel is that it is showing it's age. The carpets are in need of a serious clean/replacement, the furniture is scuffed, and some of the common areas are frankly just dirty. Some upgrades need to be made sooner, rather than later. That being said, the bed is one of the most comfortable I've ever stayed in and I slept amazingly well.
Overall I would likely stay at this hotel again. Not sure if the standard rooms are worth the price but I'm willing to check them out, simply because of the great service. | 4 | null |
Great Hotel!
This was a great hotel. the staff was very nice and helpful. I arrived late at night, but the valet was there to park the car, the front desk peson was alert and very cordial. Each night I intended to work or read while laying in bed. However, the bed was so comfortable and relaxing that I fell asleep each night before being able to get anything done.
The room was large and very spacious. Not sure if this was a normal size room or not, but I was not about to complain.
Although I have been to LA many times, this was my first time driving in LA. The hotel was easy to find and fairly easy access to the highway. I would stay here again. | 5 | null |
Adequate
Nice remodeling. All business amenities provided. Small bathroom. Surprisingly quiet for its location with modern sound dampening windows. Friendly staff. Restaurant food is unimaginative and not especially good. Good access to Kennedy expressway and CTA blue line. Airport shuttle service provided. | 3 | null |
Just right!
I stayed at this hotel on the Friday and Saturday of the week that Hurricane Sandy hit the east coast. The hotel was booked solid yet you would not have known this by the ythe hotel was so well run. The staff was unflapable and very friendly; the service was excellent.
The hotel itself has a cozy feeling about it while having a Hilton feel, too.
The hotel is at 42nd and 2nd and is "next door" to the City. It is within walking distance of the United Nations. There are lots of interesting restaurants and pubs nearby. I walked down 2nd Avenue around 7 p.m. on a Saturday evening and felt safe. | 4 | null |
uncomfortable, dated rooms
Our family of 4 stayed here one night on the way home from Hawaii. I chose it because of its proximity to the airport and free shuttle. When we arrived, we were put in a room with a king bed, after requesting 2 beds. They sent one roll away up, which is still not enough for 4 of us. They told us they were sold out that night and couldnt put another roll away in the room because of fire codes. The bed - a sleep number- was very uncomfortable ( maybe because there were three of us sleeping in it?!?). The TV did not work properly- several stations had no sound, static, or just did not come it- and the room was just tired. Very dated and dark. | 2 | null |
Flatotel
Just returned from a 6 day holiday with my daughter, her best friend and my sister in law. When we arrived we were given our key to our room. When we got there it only had one bed. We went to reception to explain the situation, the guy on reception was not helpful at all, he pointed out that the beds were merely a request. How can it be a request when we had paid all this money, and they knew it was four people staying. He called over the manager Carlos, he was also very unhelpful. I asked him if there was another room, when I said I wasn't going to pay for it, he said no rooms were available. We had to accept roller beds for the first night as it was now very late. These turned out to be no good as they had springs sticking out of the mattresses, and my daughters legs were hanging over the edge. So they slept on the floor the first night.
This was a lie, because the next day I spoke to a really helpful lady who changed our room. This one had a sofa bed, not ideal, but me and my sister in law shared a queen bed for our stay. I still cannot get over he way we were treated, terrible. I have written to Virgin to complain. | 2 | null |
price unmatched by quality
The rooms are small and unappealing. In mine water collected on the bathroom floor and wouldn't disappear for a day. The hotel is located at a major highway intersection, there's hardly anything to do there, besides watching one of the worst traffic jams in Texas. The pool is a joke, the fitness is acceptable. Typically for hotels, the internet is not high-speed at all.
This hotel is heavily overpriced. My company paid almost $300 for quality far lower than what we otherwise would get in Houston for $200. | 2 | null |
You'd be crazy to not love it!
I loved this hotel the minute we were greeted by the friendly doorman, Andrew. Unfortunately, I didn't catch the lady working the front desk because she too deserves praise. From the minute we arrived, we got nothing but the best treatment. The service is prompt as well. We booked a one bedroom suite and I absolutely adore it! It's quiet and cozy. The hotel has an old world charm without looking outdated. If I could buy a room here I would. The location is the best! Away from all the michigan madness, but only by a few blocks and close to all the boutique shopping that you cant find further south closer to the river. Don't think twice about booking this hotel. We haven't even left yet and I'm already regretting when we have to. | 5 | null |
The best of Boutique without the worst
I’m trying to think of a legitimate reason why we wouldn't return to Chicago's Amalfi Hotel (20 West Kinzie Street). It wouldn't be for the service, location, dependability, cleanliness, accommodations, or perks. Check-in and –out was a breeze. The room was more than ample-sized for a Chicago hotel. There's a deluxe breakfast spread every morning on each hotel floor—free. There’s a drinks and appetizer reception on the 6th floor every night—again, free. Newspaper—free. Water at check-in—free. In 10 minutes after our call, a hotel engineer appeared to fix our minor toilet leak. The only reason, expressed by my son, is that the boutiqiness doesn't extend beyond the lobby. Everywhere else, it looks like and acts like a Westin. But if you’re looking for a boutique, that is, a cramped room with uncomfortable furnishings, outdated mattresses, and dark lighting, which you struggle to discover at the end of meandering halls, look elsewhere. But if you’re looking for the best of boutique and the best of standard hotel hospitality, stay at the Amalfi. | 5 | null |
Nice hotel, nice staff
7 nights stay. Warm welcome and friendly staff at all times. Room with twin beds was larger than expected after having read comments from other guests. Bed linen clean but perhaps time to renew some of it?
Excellent location near subway line 6. Buy a MetroCard! Can also be used for bus rides both cross- up- and downtown. | 4 | null |
It is what it is
This is a relatively inexpensive hotel by NYC standards. It located near Times Square and if that is your destination this is a great choice. The room was adequate other than the heating/cooling. My room was suffocating hot. When I asked the desk if anything could be done about it they told me to open my window. I happened to be in a room where I did not have any street noise so that was not a bad solution for me, but if I had faced the street with an open window it would have been a sleepless night. The free wireless (selling feature) did not work in my room at all, but when I went to the lobby it worked fine. This is a no frills but serviceable hotel for a New York stay. | 3 | null |
filthy half way house
I would advise anyone to avoid this hotel!!!! On arrival late at night , we arrived in the hotel reception where the smell was horrendous and the people in the lobby all seemed to be on something. At this point we asked to see the hotel rooms as the reception was a bad indication,the lift was very slow and filthy inside. The carpets throughtout were sticky the furniture was from a tip and no one could sleep/stay in these rooms , there was sick /???? on the walls and carpets. We at that point advised the young receptionist(who was pleasant) ,we could not stay in this dump. We left at 11pm and walked to a nearby diner and the lady there ordered a taxi .
PLEASE DO NOT CONSIDER THIS HOTEL AS IT WILL RUIN YOUR TRIP!!!!!! | 1 | null |
Hated It
We recently spent 4 nights at the Dana. We spent the money to upgrade to the newer section based on reviews regarding the older area of the hotel.
D = Dump. The room service dishes hung out in front of the guest doors until the wind took care it, along with the tampon wrappers. There was a grocery bag stuck in the bush by the public elevator for 3 days. Luckily, grounds day is Wednesday.
A = Acoustics. I had small kids with us. It was fun explaining why the couple next door was making funny noises at 2am. Try explaining that. . .
N = No maintenance. The next night the fire detector starts beeping at 1am. But no worries! Security removes it and you go without fire detection through the night.
A = Annoying. There guest front doors slam hard. I mean, you could hear when everyone was coming and going all night long.
The folks on the older side looked depressed.
The one positive. . .I got to go home. | 1 | null |
Subsets and Splits