Search is not available for this dataset
review
stringlengths 61
22.4k
| label
float64 1
5
| __index_level_0__
int64 |
|---|---|---|
Freeway noise is ridiculous
We showed up on a Friday night around 10pm. We had requested a king bed but were told they sold out and would have to settle for two double beds. Not uncommon checking in late on a weekend so what could I say? Once at the room we were immediately greeted with the noise from I-5 right outside the window. I could not believe how loud it was and thought maybe the window was open. I was disappointed to find out the windows were in fact closed but the 6th floor put me right at the freeway.This place is very outdated with aluminum windows that provide no sound insulation.
We decided to call down to the front desk in hopes of getting a different room. To my pleasant surprise we were told a gentleman would be on the way up with new keys to a room on the other side of the hotel. He then proceeded to take us to the 23rd floor and gave us a room on the other side of the building with a king bed! This room was much better with no freeway noise as you can imagine. However, I was a bit confused as 10 minutes prior I was told there were no king rooms available.
I was very disappointed in the overall quality of the rooms and hotel. This place is very tired and in need of a remodel. I have stayed at several 4 star properties in downtown Seattle and this one was by far the least impressive. If you do choose to stay here make sure you get a room opposite the freeway. This place is planted right on I-5. | 2 | null |
Disappointed
I stayed here for one night due to a convention that was in town that I had to attend.
First impression was....the parking garage is horrible. Don't rent an SVU, if you can rent a small compact car so you can navigate the tiny ramps up the parking garage. Since I arrived late I had to park up top. There was no security. I saw the security guard hanging out in the lobby flirting with the front desk staff. Oh and the parking is $16/night. Another negative in my opinion.
The room left a lot to be desired. There was an obvious, crusty, dark stain on the carpet, right in the middle of the room that was apparently not touched. Disgusting.
All of the furniture has glass tops and they looked dusty.
The bathroom furniture and fixing were all dented, nicked and just worn.
There were stains all over the wall in this room.
I didn't stay for breakfast.
The internet worked fine.
Overall huge disappointment and not up to Hilton standards. | 2 | null |
All right but not for the price
My wife and I decided to stay for one night on the return from a business trip. Paid a little extra for the corner room. NO one mentioned the construction & pile driver next door. I called the desk, and was told to use EARPLUGS!!! I understand construction is out of their control but EARPLUGS!!!
The rooms are noisy from people next door and staff in the hallways, do not have the amenities I expect for this cost point. Minor things but I was not at the Days Inn either. One chair, nothing to put your feet up on, no table to eat at, one night table for a king bed, minimal towels. Over priced breakfast, and mini-bar. The bar on the main floor still smelled like frying grease, poor ventilation. I just left the Marriot the night before, for 35% less we had better accommodations and amenities.
Location is great, view is wonderful. They need front desk staff that gives a darn, and a cost that is in line with the amenities offered. Would I stay again, yes but only for a better deal on the price. They are 50 to 60 too high per night. | 3 | null |
Meh
The Arizona Grand is a nice idea. I think they could have done better. First, there is a $20 per night "resort fee" that they charge when you check in. This is supposed to cover the waterpark and fitness club. We checked in at 6 and the waterpark closed at 7. They still charged us the fee even though we go 30 minutes in the waterpark. (We would not of gone at all, but we wanted to make the most of our $20. Also, the restaurant there wasn't very good. We waited an hour to get in, the food was super expensive, and the food wasn't that great. The rooms were fine, except that we found a pack of smokes on the porch. The elevator in our tower was a little bit scary. Sometimes when you would step in to it, it would fall a little. It was also really shaky. We ended up using the stairs most of the time. I think the property is too big. They could of built the towers a little closer together so you didn't have to walk as far.
The Waterpark:
The main reason our family chose to stay here was because of the waterpark. They have two slides that go straight down, a curly slide, a lazy river, and a hot tub. I think their main reason to have the waterpark is to collect the resort fee and sell overpriced sodas. When my dad tried to jump in to the lasy river from the side, the lifeguard yelled at him, made him get out, and go around. After about 2 days the water slides gett a little old.
If you have younger kids and don't mind shelling out quite a bit of money, this MIGHT be a good place to go. I would highly recommend you avoid this place, and stay at a place where you get a bigger bang for your buck. | 2 | null |
They don't care about their guest just their money
For the price, I expected a much nicer facility. The rooms were clean but old and smelled old. Musky. We had the "privacy" sign on the door but housekeeping came in anyway and then left the door out of the latch. Thankfully we were at end of hall and no one walked by. Only place to park is in the garage attached to the hotel, that the hotel will charge you $12 a night to park and then let the patrons to their night club park in free. But when those same patrons crash into your car they claim they have nothing to do with the parking garage, that it is run by a separate company. No cameras in the garage. Also if you stay here watch your CC bill as they will bill you for additional rooms. I have gotten much better service at a cheaper hotel. | 1 | null |
Wonderful stay in the city.
My husband and I live about an hour and half outside of the city. We enjoy going into NYC for dinner and/or Broadway shows, but the drive home afterwards is always LONG. So, we decided to book a hotel for the night on our most recent outing. The InterContinental was wonderful! Modern, clean and spacious. The bed was heavenly! Loved the shower. Very convenient to get to the show and many local restaurants. Price is typical - high - but this is New York. However, when comparing to other similar priced hotels in the area, I think the InterContinental is superior. | 5 | null |
Outdated
I'm not sure if it was just my room or the hotel. There was old wallpaper in the bathroom that looked like it was glued back on the wall several years ago and without proper caulking, rust on the metal door in the wall/ceiling, old caulking in the tub/tile seam and the toilet seat looked old with scratches painted over. The lobby is nice, but the room just felt really old and outdated. It didn't feel 4 star quality, which was disappointing. The bartender, James was great, made good drinks, and never left you waiting for the next one. | 3 | null |
Dirty but good location...
We had an early flight from LAX and had spent the day at the California Science center, so the hubby found this at a reasonable price. As soon as we walked in to the "family suite" we were hit by the odor of urine...or as my sister said "it smells like old people".
There was a LOT of cosmetic damage, and the walls were paper thin, We could hear people on the other side talking and laughing. The bathroom was gross enough that we took clorox wipes to it and found a LOT of dirt, grime and mildew. We wiped down all surfaces, including the phone, night stand and outdated TV. Everything was FILTHY. My 2 year old wouldn't keep her shoes on and had black feet within minutes.
The sheets were clean, the beds were firm but not awful. Pillows were lumpy. We were so tired though we all slept fine. Thank goodness for a free white noise app to drown out the noisy neighbors.
We didn't take advantage of the pool. I can't comment on that. Parking was tight, but we were there homecoming weekend (USC) so that was to be expected.
Overall, the cleanliness of the room was poor, as was the noise and parking but the location was good. I doubt we'd stay there again though. I prefer to not have to clean the room as soon as we arrive. | 2 | null |
if you like dorm rooms
meh... dorm room. you can grab a drink form the mini bar, answer the phone, open the door and take a pee by just spinning around in the same place. Next time I'll take a taxi from the other side of town and sleep in a real hotel room. | 1 | null |
Would stay again
Stayed here for 2 nights for a business conference and would stay here again.
Good:
Location: it's close to everything, including the Gleacher Center and Magnificent Mile
Manager’s reception: free drinks and appetizers! the line for drinks was long but i stayed during the week so it wasn't bad
Beautiful reception/lobby area
Business center has 5-ish fast computers and free printing
Rooms had a fridge and a microwave; view was nice
I was staying elsewhere in Chicago but didn't like my hotel so I tried to stay at the Embassy Suites for 5 nights instead of 2. They were booked but the person at reception was very nice and invited me to the manager's reception (see above) even though I wasn't technically a guest yet (I was with a group that was staying there).
Rooms are quiet (I was on the 15th floor so there wasn't noise from the street or lobby/breakfast/manager's reception area)
Mediocre/ok:
Food at breakfast: I didn't have the cook-to-order omelettes but the rest of the food was only ok
Old/tired looking furniture in the rooms (lobby is beautiful)
Bad:
Elevator system: there's an elevator that takes you from the street to the lobby and then you have to switch (walk across the lobby) to another that takes you to your room. It's really inefficient and you can end up waiting a while.
Long lines at check-in/check-out
No info book (attractions, restaurants, etc.)
No free wifi...$15/day! | 4 | null |
Make sure you get the view
I stayed here two days ago. Upon check-in, I asked for a room with a view as the person I was traveling with had never been to Philadelphia before. We were put on the 23rd floor and had a view of.....the Aramark building (this is not a room with a view!). The Ben Franklin bridge was in the rear of the view, but this is not the view I had clearly talked to the front desk about. When I went to call downstairs, the phone did not work. So back downstairs I went. I had a different clerk from the front desk this time, and she gave me the view I wanted.
The 2nd room was a little bit smaller, but the view was so much better. The thermostat read 65, but it was by no means 65 in the room or during the night. The toilet kept running after the first flush, and I tried to fix it to no avail, and after jiggling around with everything for about 10 min, it finally stopped running and worked properly.
The beds were comfortable, the bathroom was nice (though the shower was low on hot water late in the night, it wasn't cold, but not hot hot). The safe in the room did not work either.
We parked in the attached parking deck with the hotel. It was $35 plus tax which was $42. I find $7 in tax to be a bit outrageous, and would love to see what were the real charges. However, it does allow you to park there for 24 hours and you can come and go as you please as many times as you want without getting charged again, so we took advantage of that.
I was told by the front desk the day before that I could check out on the television. When I went to do that the next day at around 11:25 it said that option was not available. So I had to go downstairs to check out and they said since it "was so close" to the actual check out time (which is noon), that their system doesn't allow you to check out on the tv at that time. I do not find checking out 30 min ahead of time to be "close" to the checkout time. It wasn't 11:58 or anything.
The staff was very nice and always trying to accomodate.
The hotel itself is very nice, modern, and located in a great spot on Market Street. We liked that we were within walking distance to all of the historic sites, as well as some of the newer ones. So it has a good central location.
I would recommend staying here, however, I hope that the hotel fixes the minor things that are broken in the hotel. | 4 | null |
Location. And nothing else.
I stayed at the Powell while attending a conference nearby. It didn't start well. And I really don't like to complain but....
The cab driver dropped us at the Cyril Magnin entrance where we were promptly greeted not by the hotel staff, but a few homeless people asking for money and giving us a hard time. When we got inside, check in was slow. I don't think the front desk had processed our internet reservation and they had to do both rooms all over from scratch - even though we had e-mail confirmation.
The hallways weren't so bad. The building was dated, yes, but I enjoy an authentic antique feel and was looking forward to seeing my room. Unfortunately when I got there I found the carpet was terribly stained, the windows were wide open and the room was both frigid and humid (fog and rain all day...) and the bathroom had mould growing in between the tiles. I was in a suite and none of the clocks in the room had the correct time and neither remote control worked for the TV. About twenty minutes after I checked in a gentleman knocked on the door saying he had to take measurements of the room which made me slightly uncomfortable. Don't hotels have a turnaround time between 11 - 3 to take care of these things so as to not bother the guests?
I did sleep well and found the location to be a perfect base for shopping, dining and exploring (none of which I was able to do on this trip, sadly). I can tolerate a dated room, but unfortunately that along with poor housekeeping, maintenance and management will keep me from staying at The Powell when I do get to visit San Fran for pleasure. | 2 | null |
Lock your doors
This hotel is in a fantastic location in midtown Manhattan. You are about:
- 1 block west of the UN building
- 30 minute walk from the East Village
- 10 minute walk down 42nd street from Times Square
- a few blocks away from Grand Central Station
- about a 20 minute walk from Penn Station
Everything else is easy to get to by cab or subway.
The room itself was nice, clean and comfortable. We asked for an upgrade on the bed and got it. The bathroom was also clean with good water pressure in the shower.
Now for the bad :(
When we arrived, the lobby itself was dirty. There were litterally broken pieces of cookie all over the floor in front of the reception desk, left over by hungry guests. The hotel never cleaned this up.
The corredors in the hotel are very tight and the elevator is one of the smallest i've ever been in.
The wifi in the hotel is fairly expensive, which is unbelievable in this day and age of virtually free wifi in all hotels.
Finally, I was taking a nap around 5pm after a full day, and the maid knocked on the door and rang the bell. I yelled out to hold on. She then opened the door and kept saying something like cleaning. I yelled out to hold on and wait. She come into the room all the while I was yelling for her to stay out and she walked into the room. I wasn't fully clothed, which I think she saw and quickly bolted out. Anyway, the short of this is to lock your door in this hotel. The maid service might otherwise walk in on something you would otherwise not want them to at any time of the day.
The other down side of the hotel is that the walls are fairly thin, and you can hear people in the hallway outside the room very easily.
For the price (quite high), I would pick another hotel in Manhattan in the future. This is probably a great hotel for around $120 to $150 a night booked in advance, but we picked it up for $260 a night which was almost twice what I felt a hotel of this quality should be charging.
Thats it :) | 3 | null |
Home Again
Spent a few days of our family spring-break vacation in Los Angeles and stayed at Sofitel - again.... feels like home. The hotel is in a great location - on last day realized that there is a great shopping street only two blocks away - good thing my wife didn't find this sooner ;) The facilities are typical top notch Sofitel that we have grown accustom to. Beds are perfect and the pillows are magic. Meghan (concierge) arranged an amazing private tour for us of L.A. - that was great! Fitness facility is over the top. Loved the Brigitte Bardot photo exhibit in the lobby - nice touch. One thing we did notice missing was the signature scent of the Sofitel hotels... this is the first we've visited without it and we missed it. Anyway, we would highly recommend the hotel for those that don't want to suffer through the "issues" of regular hotels. | 5 | null |
Great location for family sightseeing
Right in the middle of the historic district, this hotel has recently been refurbished and the rooms were fine. If going in summer, they have a large rooftop pool that the kids will love. Self parking was $25.00 with unlimited in & out. Great front desk (Bryce?) comped our 1st night parking as Priority Club Platinum members, and dedicated convenient parking spaces for same.
Great bars and restaurants right around the corner on Market between 2nd and 4th and all the historic sights within a two block area. Our room faced the Mint which offered an interesting tour for the kids. | 4 | null |
Great Service Recovery: Poor Service!
My friend & I stayed between Thursday & Saturday last week at the Le Meridian, Phila.
It's a very trendy hotel with a decent room size. My interactions with the front desk were above par.
However, the hotel lacked on it's housekeeping and basic services like coffee re-fills (irritants).
Ultimately, the front desk made up by eliminating a charge in order to make up for deplorable housekeeping. | 3 | null |
You have roommates....
It's fine, as long as you don't mind the roaches, bedbugs and rats staying with you. Oh, did I menation the long black hair and bodily secretions on the sheets when we checked in? Homeless people would not stay here. Staff is nice. They must be hiding from the law to work here. | 1 | null |
Nice accommodations, friendly service!
Stayed at this lovely suite hotel in August 2012. Rooms are nicely appointed, clean, and roomy. Perfect for a business traveler or a small family. Love the cookies and the friendly service. Stayed for 3 nights. Location next to shopping mall and within walking distance of several good restaurants. Room has separate living and sleeping areas with tv in each. Kitchen area is small but has all you need. Enjoy! | 5 | null |
No ice, Lots of noise!
The hotel location was great for events we were attending at Ford Field and Cobo Hall. The people mover station is only 1 block away. The hotel was older but everything was nice in our room. I thought the breakfast was a little better than average. One problem was no ice. We tried the ice machines on 4 or 5 floors and none of them worked. The front desk said the ice machines on the upper floors worked so I tried the ice machines on the upper floors but they did not work either. The other problem was the noise. Around 2 to 3 am it sounded like one big party in the hall with lots of yelling and screaming. I would not return to this hotel. | 2 | null |
Decent Airport Option
Stayed one night at the end of a business trip - picked this hotel because it was much cheaper than the Airport Marriott. Service was ok, everyone was friendly despite the late hour. Hotel looks a bit tired but suite was a nice size and got a good sleep. Shuttle to airport was prompt - would consider again in similar situation given good price | 3 | null |
Do not stay at this hotel
This hotel is falling apart, after taking 3 goes to get a room we could stay in we found the bathroom sink was blocked which took 2 days to sort out. The paint was falling off the walls and ceiling in the room. Some of the staff were very rude and made up lies so they could resolve a problem they did not have the answer to. | 1 | null |
Don't give them your credit card!
Horrific service, horrific hotel. If I could give it a negative 5 I would. My family stayed at the hotel for 2 nights with the bill ALREADY paid beforehand. We ordered an extra cot for the first night, and I happened to pay for it with my credit card. Note: I only stayed one night there. Couple days later, I realized my credit card was charged a random $110+ from the place even though it 1) wasn't my reservation, 2) everything was already paid for beforehand, and 3) I never signed anything which said they had permission to charge me that amount, which pretty much makes what they did illegal.
Called them like 10 times (literally), got 1 return call ONCE. And then never again. Eventually the front desk person at one point said the amount was already being taken off and should be back in my account in 2 days. No apology was given, just a "I have no idea how that happened." A week later, the charge is STILL there, and when I call back, they say just keep on leaving the guy Mr. Patel or whatever his name is yet ANOTHER voicemail. I tell them that no one ever calls me back and the front desk person tells me she can't do anything to solve that and was incredibly flippant about it.
STILL in the process of trying to reach someone and get this settled.
If you have such a lack of respect for your customers, why are you in the hospitality business? Point being, don't let them have your credit card info! The rest of the stay was fine in itself, our room smelled like smoke and we don't smoke, but whatever, we weren't overly concerned with that. The important part, this place just takes your credit card information and charges whatever they want on it. Complete and utter scam of a business!!! | 1 | null |
Oh, my! :)
The perfect hotel in the perfect location -- within walking distance to just about everything. This delightful little inn (though I don't think it's technically little, the design surely made it feel cozy) is one of the nicest hotels we've had the good luck of choosing. Little quirks (like having two buildings with two entrances -- meaning we had to cross a sweet little courtyard to get to the front desk) only added to the charm. The hotel is in a renovated, older building, and Best Western has done a great job with it. The room I originally booked (two queens) turned out to be a smoking room when we called to confirm. We didn't want a smoking room and the non-smoking rooms were all reserved, so the clerk at the desk upgraded us to a non-smoking suite at the same rate. It was wonderful! Beautiful, contemporary bathroom, lovely and spacious sitting area, comfy bed and fully stocked kitchen. The bathroom looked like something you'd see on HGTV's Urban Oasis. Stunning. The only problem we had was a loud, drunken group in the adjacent room that partied well into the night. I was too tired to call down to the front desk the first night (after driving 14 hours), but when they started up the second night a quick call down to the front desk was all that was needed to correct the problem.
The continental breakfast was served in the lower level of our building. The usual: coffee, tea, juices, muffins, donuts, fruit, yogurt, etc. What was nice is that they kept it out later than usual -- until around noon.
Really, I cannot say enough about this hotel. We will definitely be back. It's nestled in a wonderful area of the city, and we walked just about everywhere (the lake shore area, Roscoe, Wrigley, etc).
The only drawback is that there isn't a pool. Not a problem for my husband and I, but it would have been if we were staying there with our children. If you have kids who need to swim after a long day of travel, this probably isn't the hotel for you. If you don't care about a pool, book it!! | 5 | null |
Not Family Friendly and Dirty
The hotel was a unique boutique hotel, but it is far from family friendly as indicated on the website. Short of having a Wii available to play in the bar during happy hour, it didn’t seem to have anything catering towards families. There were no kids menus, no adjoining rooms and in fact they weren’t able to give us rooms next to one another for my wife and three kids. As far as I could tell, pretty much everyone staying there were young metrosexuals or European couples. The food was poor to mediocre and the property was filthy even though it was managed by Kimpton, a decent boutique brand. Two of the three comforters we had were stained and the sheets felt as if they were decades old. The staff was at least very nice, although not very helpful when it came to trying to accommodate our needs. In addition, they charge $39/nt for parking. If you’re young and interested in having a hotel that’s closer to a nightclub rather than a clean and comfortable hotel, this is your place. | 1 | null |
An hostel priced as an expensive hotel!
Yotel was maybe cool at the beginning but now its rooms are overpriced and not rational for the service given. During my stay (7 nights) I had to experience wrong (too small) and dirty sheets (with nasty spots), missing towels, sometimes missing sheets (on the bulk bed), poor service... The staff was not really helpful, they just told me "sorry, we'll ask to change the sheets...). For the rates I faced I thought at least to have a better and more professional solution. It's really not a good investment to spend 300 bucks / per night for such a small, cheap room. The location is good if you need to spend time at the Javits Exhibition center or around Times Square area... but you can really find better hotels in the area!!! | 2 | null |
Worst hotel ever!!!!!
From our room not being ready upon our arrival, to never recieivng the promised call to tell us when the room was actually ready, to a lack of hot water, an iron and ironing board that were useless and had to be changed to another non-functioning iron, air conditioning that did not work ( it was 80 degrees inthe room and we had AC on at 56 degrees) and the absolute tiniest room in North America (and small by European standards too), my husband and I recommend that you run away from this hotel as fast as possible. Hopefully the staff, who for the most part were very nice, but unable to assist, find better jobs in a better hotel. $350 for one night. Other members of our party expericenced the same troubles, one party arrived to be told that she had no reservation even though she had a confimration in her hand. | 1 | null |
OH MY!
I booked this on priceline, I wasn't looing for anyhting special so I figured it would be good enough. Not the case. Ive stayed in sone doosies, but this was probably the worst hotel I've stayed in. THere was a big spot in the ceiling that wasnt painted and was obvious that they had recently patched over a previous poor patch job. The bathroom was clean enough. The bed was ok, but squeaked everytime I moved. The carpet was filthy. My socks would stick to it as I walked around. Pretty gross. | 2 | null |
9 Days of Ritz
I am reviewing the Ritz-Carlton Downtown at LA Live.
I had to stay downtown while my daughter was busy at USC before her apartment building opened. We felt this location was the best: easy to get to USC and at LA Live which has a number of restaurants. Also the Marriott was booked. This property is beautiful and consists of three floors above the Marriott hotel. It is extremely expensive because of this. I have to say the girl who made my reservation was brilliant and found every available discount and I added Marriott points to bring the price down further. My opinion is if you are paying top dollar then everything should be first rate. The staff here is excellent, the spa is fabulous, the rooms are newly done and beautiful; however in this long a stay things were evident that you may not notice in a shorter stay.
First the lobby is very small and the residences next door pull their cars in here as well. Your car will be put in the same garage as the Marriott. The charge is $40.00 per night. Is it $40.00 a night at the Marriott? Once I just gave my name as my daughter had the ticket and it took 30 minutes to get the car. I guess they do not register the car with the guests name in the computer as do most hotels. Second, while the people at the front desk are lovely they don't always seem connected to everything else. I was given a very different bill on check out from my original reservation so now I have to figure out the whole thing but I must say they were very nice when I complained. I arrived exhausted and sick from the east coast and felt I needed TLC so I paid extra for the club lounge which was well worth it and made my trip tolerable. The staff is completely professional and attentive. The food is excellent. They seem to know what is going on and were very eager to help with any problem that arose. My room had many problems. First it faced the plaza. It was extremely hot and being on the 25th floor, it was hotter. I had to leave the curtains closed all day so the room became the black hole of Calcutta. The air conditioner did not work properly for five days. The last engineer informed me that it needed a new motor and he would put one in. I was offered a new room several times but I was sick, I was tired and I had all my daughters bags for college so I said no but the hotel did offer.The other wierd thing was that the phone never worked on the nighttable. The engineer said it was unplugged but it never worked which meant you had to get up and walk all the way across the room and answer the phone.Also my back was killing me the entire time and the pillows were either mushy or hard. The bed was just not that comfortable. I am home now and my back is fine and I woke up in a my own bed without a problem. Maybe it is just the bed in this room but someone should check it out. The maid came at 2:30 every day. This isn't great if you come from the east coast and are exhausted and want to lie down. Evidently they don't show in the am because they clean the Marriott as well. The room had some fun ideas. There is a tv in the bathroom mirror. I never used it but it was interesting. The shower and bath area are combined, It takes a minute or two for the shower water to get warm but you are on a high floor so that was to be expected. My daughter enjoyed the soaking tub. You can't really use both at the same time if you want privacy but it is spa like and pretty. I paid for the club because the Ritz charges for Internet and since I was sick I didn't feel like running around. I also felt like being taken care of and you are taken care of from the minute you walk in the door. I also did all my business and e-mailing there as there was a printer available. The food was well prepared and beautifully presented and the room is large and comfortable. My att/iphone only worked near the windows so there I sat trying to get things done locally and in New York. I tried to get the hotel car at least 4 times during my stay. It was available on a limited basis and it was never available. I heard every excuse: Mr So and So is using it (what, I thought it only went within a certain radius and dropped or picked you up, it is only available on a first come basis, maybe you'll get it tomorrow. Well, I used my LA Car service and they are completely dependable. I have stayed at most of the best hotels in LA and they have always picked me up, helped me out without my having to ask or beg.Needless to say, I gave up on the car but you would think that in a nine day stay I could get one ride.So if you are staying here one or two nights fine but if you are staying for a while unless you are celebrity you need to figure it out. It seemed as though some sort of communication was lacking. Also the cramped drop off and small lobby were not a gracious entry however perhaps it was supposed to feel private: very private. I think that the staff struggles to make it work. I was a little surprised at check out. I was in a rush and it seemed as though no one expected me to check the bill. Also I really got tired of having to try to get things taken care of. It seems as though there is some disconnect here. I have to say the WP restaurant was delightful and the spa was great. I should have just gone there!! Here are the two funny parts of the story. I had my Trip Advisor bag with me- hmmm maybe I was going to write everything down. Also though I am currently overweight, not twenty, and jet lagged, I do possess a platinum American Express, I have a business and have travelled all over the world. I have stayed in many, many hotels (some of the world's finest) and I am old fashioned and have certain expectations depending on what I am paying for. I do feel the more expensive a hotel, the more they have to live up to and I expect to be treated as well as any guest. My Dad used to say "It's the same dollar". I had to laugh because when I got to the airport, the guy who checked my luggage at the curb(loved him) said he took the top suite in this hotel for his new bride at almost a thousand a night and he couldn't figure it out either. Someone said it is basically a businessman's hotel. I happen to really like the Marriott chain. On the whole , I think they run a great business and I have stayed in Courtyard's where I was taken care of to the max. I just don't understand why the Ritz which is the top of the line doesn't run perfectly. Maybe I am just too picky, maybe not. Would I stay here again: yes BUT they are completely booked when I wanted to return so there you have it. It is a great place to stay downtown in terms of convenience. I have to say the staff was great. I do think it can be improved and as someone with an MBA in marketing who has been a pr dierector of a corporation, I think it needs a little coordination to be the absolute jewel in the crown. | 4 | null |
Lovely boutique hotel for families
Liked the interior, liked our suites, loved the staff. Maggie at the reception desk made us feel welcome. The concierge (I forget his name) was very helpful and entertaining.
Took our three teenagers (17, 18, 20 yrs), they too loved it.
Right at the corner of Broadway. 10 minutes walk from Broadway show Sister Act (hilarious show), opposite Lincoln center.
Absolutely a 'must do it again'. | 4 | null |
Perfect location!!
My husband, myself and our toddler stayed in a King Suite for 5 days and it was a great visit! The attentiveness at check in, giving us refreshments as well as our tot a toy to play with while they got our room (including our crib and borrowed toys) ready was much appreciated after a long day of travel. Later that evening we were then sent a tray of good night sweets, cookies and some milk. Nice touch! Our suite was large especially for NYC standards and came complete w/a kitchenette which was used daily. We felt like we were living in NYC for a moment which was great fun. The staff was always very friendly, professional and very helpful which was nice especially given that it was our first trip to the city and we needed a bit of guidance. I also can not say enough about the location. It is right on Park Avenue surrounded by restaurants and excellent shopping!! A very quick 5 minute and easy walk to Central Park, the Plaza Hotel, FAO Schwarz, Apple Store, Barneys and much much MUCH more! We walked every where from here. The hotel is in a quieter area also which is nice when you want to get away from the hustle. We had no complaints w/this hotel and look forward in returning soon! | 4 | null |
Nice service but poor quality of hotel
This was my second trip to El Paso and I wanted to stay in this historic hotel, however I was disappointed in the appearance. The rooms were very big which was a plus but there was a rust color coming out of the water faucet. I immediately called downstairs and asked them to send someone to check on the issue and the maintence person said you have to let the water run. I couldn't believe that is the answer they gave me, so I requested another room, the front desk staff was helpful and I got another room after a hour of waiting. He told me that you would have to let the water run if I noticed the rust color again, well by that time it was very late and I didn't want to search for another room at another hotel. The next morning I turned on the shower and the rust color in the water was there again. I immediately checked out and spoke to someone from El Paso who said they were featured on the local news for this issue. How unfortunate because I am sure I would have enjoyed staying in this historic hotel. | 2 | null |
Avoid in the near future
I would avoid this property. I checked in very late in the evening (i.e. >2AM) and requested a quiet room. The desk person said that all the rooms would be quiet because everyone was asleep by this time. However, what the desk person did not say was that floors 5 and 6 in the hotel were under renovation that begins at 9AM every single day (including Saturday and Sundays). So I was woken up by loud hammering and drilling literally above my room. I may have been a little more understandable if I didn't request a quiet room to start due to a late check in, but the desk person was too lazy to insure that my request was fulfilled.
The room itself was pretty spacious. The TV was an older tube model. The walls were pretty thin (I could hear the next door neighbor coughing). Also, there was a damp smell (moldy) in the room. Not sure where the smell was coming from as the room looked pretty clean otherwise.
The property itself is situated in what looks to be an industrial office complex. Parking is free. | 1 | null |
The worst hotel I have ever stayed in!
In 30 years of international travel this was the worst value for money I have ever come across. I arrived about 9pm after many hours of travel and needed sleep. Upon arriving in the tiny room, I discovered the air conditioner was making so much noise no-one could have slept. It was 90 degrees that evening and very humid so air was needed. Then the sink was cracked and the faucet loose. I called the desk - it takes them 5 minutes to pick up the phone another 5 minutes to speak to consult with a superior and 30 minutes before a technician shows up. By then I'm exhausted. The technician tells me nothing can be done - it's normal!!! And, he can't fix the sink. I call back - another 5 minutes, another consultation. Unfortunately, sir we are sorry but can do nothing. The bill for the room was over $600 for one night - no food; no movies; nothing but an impossibly hot room because it happened to be 90 degrees and very humid that night in Boston. No attempt to compensate me. Just another sucker is on his way to the airport. | 1 | null |
To make it Excellent, a Bar and Room Service would be great!
We had a lovely stay at the Affina 50 at the end of June. It was hot, so a nice comfy bed and after jet lag, was wonderful. However, we were new to the city, and didn't know where to go and get a drink without sitting down to a meal. We would have loved a bar in our hotel. Also, when we were super tired from pounding the streets all day, room service menu would have been great. The internet and social rooms on level 2 were a great touch, and the staff were very friendly. We were a family of four staying in the one BIG room, with a little kitchen and one bathroom. We found it funny that they only gave us 2 towels. Problem was fixed very quickly by one phone call, and we never ran out of towels again in our 5 night stay. Great location! (oh, a pool would have been great in that heat, but we now realise that wasn't the Affina 50's thing. It's all about the great place to rest your head at night and the service). | 4 | null |
Nice alternative to cookie-cutter hotels (including cookie-cutter boutiques)
A tad quirky and a lot of fun, the Hotel Lincoln is a fresh breeze on the Chicago hotel scene.
The difference becomes apparent when you step into the cozy, cool lobby, which somehow manages to combine a wooden rustic look with contemporary furnishings, and does it well. The staff is friendly and check in quick and pleasant.
Off to the left of the front desk is a very inviting bar area, and the restaurant is to the right, past the elevators.
The rooms are boutique-hotel smallish, but not oppressively so. (They're larger than those at the Hotel Felix.) Like the lobby, they're modern and traditional at the same time - the quirky chairs at the small workdesks have slogans printed on their backs. The rooms make good use of space, but the coffee service tray is annoyingly tucked into the closet. My large king bed was a little firm for my taste, but I enjoyed a good sleep in it. A flat-screen TV with a decent channel selection is mounted on the wall.
Views aren't great (at least not from my fourth-floor room), but who stares out of the window for hours? And yes, the walls are on the thin side, and you can hear conversations and activity from neighboring rooms and the hallways.
Bathrooms are small but very nice, with excellent shampoos, lotions, soaps etc., and plenty of big, fluffy towels. The bath/shower features a raining shower head.
There's free wifi in the rooms and public areas, but the hotel does charge for use of the business center - a bit of a disappointment for a boutique hotel.
The Lincoln is located on N. Clark @ Lincoln and Wells in Lincoln Park, one of Chicago's most desirable neighborhoods. It's across from the actual park and the Lincoln Park Zoo, and 2 1/2 blocks from the restaurants, bars and shops of the Old Town district.
It's a good distance away from the N. Michigan Ave./downtown core. The Clark, Broadway and Armitage bus routes (all of which run downtown OR to "L" stations) stop right in front of the hotel, and the Sheridan and LaSalle bus routes are a block over.
I really like staying in a neighborhood like Lincoln Park as an alternative to the slow-footed tourists and badge-wearing convention people of the Mag Mile or the Loop. When you want to go to those areas, public transit will get you there with no problem. But there's plenty to enjoy in the blocks around the hotel. | 4 | null |
Nice Stay and Great Staff
This is a welcome break from high hotel prices around IAH. The value you receive for the room you get is outstanding. My stay was in a very spacious room with a nice comfortable king size bed. There were firm and soft pillows on the bed. A clean refrigerator was also in the room as well as a spotless couch. The desk was one of the best I have come across in my time on the road. My room was very clean and my hats off to the staff as they treated me with the utmost respect and also left me feeling right at home. They used my name correctly and welcomed me with great eye to eye contact and a very welcomed smile. I was also allowed to checkout at 1:30pm rather than 12:00pm as is the norm. Thanks La Quinta for a real nice stay!!!! | 5 | null |
Smoky, Dusty, Small, Filthy - oh, and charming, quaint and cheap ...
Whatever you do - wherever you stay - please, make sure it's NOT this hotel. It's popular among European travelers (maybe because it reads like a hostel?) FILTHY. SMOKY. DISGUSTING. GREASY. These are words I would use to describe the hotel. There were pubes and dust/dirt in the corners of the shared his/her bathrooms. The water temperature did not come up fast, leaving you standing in a puddle of water in the shower (the drain is apparently set to not drain until you are done completely. Gross. There isn't a place other than hooks on the back of the door to put your stuff. Hello? Toiletries? Shoes? Whatever else you may have brought with you that needs a place when you are showering in a public place ? The Halls stunk of stale smoke. Like thick, overwhelming pipe smoke. We had our window open to try to take it away. Didn't work. I'm asthmatic - and I am in a full on ashtma attack now that I'm home. Struggling to breathe. Maybe it was the dust in the room? Perhaps the dust mites? Maybe it was the BEDBUGS. They woke me up at 3:00 each morning. I was there because it was close to where I needed to be - and it was super cheap. NEVER EVER AGAIN will I make this mistake. The cafe smelled of grease, like the hood hadn't been cleaned in years. The paint on the walls - doors - floors - wherever - was all chipped. It felt like a horror movie. The rooms were so small that I bonked my head on the bed 5 times while trying to pack my bag. (we stayed in one of the double rooms. Read: bunk bed) There wasn't room on the floor to walk, talk, stay, do really much of anything other than sleep.
Let's get back to the bedbugs. When I brought it up - the manager gave me a discount of 25% for only ONE of the nights. I recommended to her that she also look at the cobwebs in the lobby - directly behind me, on the sconce. She also offered me a free upgrade to a different style room the "next time" -- are you KIDDING me? Really? ARE YOU KIDDING ME? I'm telling you that I was awoken at 3:00 in the morning because of things crawling on me -- when I REALLY needed to get a good night's sleep-- each morning -- and you think for one minute I'm coming back to this dump?
This place should be closed down by the department of health. It's disgusting. It's filthy. I don't care how charming it is -- and the staff, at least most of them other than Adrian - really are charming. Though not once did any of the cutely uniformed people help carry my stuff up the 12 or so really steep steps. Nice. | 1 | null |
Scored a great price, and got what I paid for
I needed a place to stay in the Austin Arboretum area on short notice, and ended up at the Extended StayAmerica Austin/Arboretum using a "hidden name" reservation service. As a result my room was a really, really good deal. But I got what I paid for.
My check-in experience was very good - quick, accurate, and friendly. When I got off the elevator, things started to go downhill. This is one of the few hotels I have stayed at in a long time that allows smoking, and the hallway reeked of smoke. Luckily, my room did not smell bad. The room itself was in decent shape, low frills to be sure, but a little tired looking, The "dining table" looked like it had recently been used for an art project, and the upholstery on the chair had seed better days. On the upside, the bed was basic but comfortable, the TV worked, and the bathroom was clean and in working order. Sadly, the full side fridge was not in such great shape, and made so much noise that I turned it off (luckily, I didn't need it). WiFi is free, but a little slow.
The location is good, near 183, MoPac, and 360, close to lots of businesses, shopping, and restaurants. Being so close to highways, however, meant I could hear the traffic all night long.
If I had paid more to stay at the Extended StayAmerica Austin/Arboretum, I'd be pretty unhappy. But for the money I spent, I really can't complain. | 2 | null |
outdated, overpriced
I stayed at this location during business travel. I figured you can't go wrong w/ marriot--- guess again. The outside is dated as well as the carpet in the rooms. Beds were OK, however there a few electrical sockets in the room. The total was $160 for 1 night, I think it should be more realistically priced around $70. If you're intown, pay extra and go to the MGM unless you're needing to hop back onto a flight. | 1 | null |
In Boston for business
Superbly appointed room in this handsome 5star hotel. No complaints, with the recognition that you do need to take taxis if you want to get to any of the historic areas downtown. | 5 | null |
Pay the extra money
Visiting for the first time ,my cousin and I came just to visit Graceland and when picking this motel the pictures ,and information didn't seem so bad,but when we checked in we had no idea what we were getting ourselves into ,the place was horrible I would never ever recommend this place ,it's in the seediest part of east Memphis ,next to a run down boarded up strip joint ,walls in bathroom were disgusting,blood stained sheets ,didn't really sleep under sheets ,and the people coming in and out of there I really unsafe but we went out and came back and just stayed inside after 6pm way before dark cause we wouldn't want to try to venture out in that neighborhood, I've stayed at plenty of motels and this was absolutely the worst in my life ,we had called for a cab and we waited along time I guess they saw where the pick up was and didn't want to go out there because of the area,but we did get a guy who was just so helpful we called him to take us to Graceland and back and he was so great to us. | 1 | null |
Luggage drop off but not a place to stay
we arrived and waited almost an hour to be allocated a room, which resulted in our room being changed 3 times. The first room was small dark dingey and extremely dirty. When I initially complained we were then relocated to another room which had a hole in the bathtub and the taps could not be turned off. There was a constant flow of water, again after complaining they advised the repair would be addressed the following day, due to it being Thanksgiving. I advised that this was unacceptable thus us being transferred a further time to a small dingey room on the 17th floor. The room was too small to accommodate the two of us, but we had been tired of complaining. We spend limited time in the room and used the room to basically store out luggage!!! | 2 | null |
Not worth the money
The location for this hotel is great but their are much more affordable options in the area. I am sure there are different types of rooms in the hotel but ours was definitely not worth the $300 plus we paid for one night. Our room was very well decorated and the hotel is very upscale but the room was small. The bathroom was half of the room and although I like a nice bathroom not at the expense of a claustrophobic room. Added to this the windows in the room were frosted over. That's right, we could not look out our window!!!!!! I am sure this was to hide a bad view but not being able to see out was totally unacceptable. Definitely ask about this when you check in here. We were also missing the remote in our room and when I called about it the gentleman on the phone argued with me and claimed I just couldn't find it. I played along and looked in all the places he suggested and when it truly couldn't be found he sent one up. | 2 | null |
BEAUTIFUL HOTEL, can't beat location to airport
This hotel is about a 2 minutes shuttle ride to the airport, you can't beat it.
We thought the hotel was beautiful, lobby is big and several stories tall, nice furnishings...they have an ipod and printer for printing out boarding passes. Free wifi.
Room was large, we got a one bedroom suite and both rooms were clean and furnishings sleek and looked new.
We only stayed for a quick night before a flight but this hotel made a BIG impression! | 5 | null |
Okay for business travelers if your company is footing the bill
I stayed in this hotel for a business trip. It was overpriced for what I received, but I mercifully didn't spend much time there. Overall, it tries very hard to be something it's clearly not. I will likely try to find alternate lodgings the next time I need to travel to Boston. Club Quarters depressed me.
The rooms are tiny. There are no microwaves or fridges, but somehow we're supposed to be impressed by the chilled, purified water in the hallway. My room smelled like the men's cosmetics counter at Macy's, or sitting too close to a low-level brokerage employee on the subway. Likewise, the lounge area downstairs was heavily perfumed, or should I say "cologned."
The sole window in my unit looked out onto a giant blue neon tube. I expected for the price halfway decent decor, which is typically of minimal concern to me. The hotel appears to have been decorated by a bunch of recent MBA grads who consider Target or IKEA the destination for "sophisticated" interior furnishings.
Restaurant selection in the neighborhood is dismal; I ended up dining at a Wendy's (the Wendy's around the corner has a great view from the second floor dining area and a charming staff!) in desperation. Breakfast consists of a coffee and tea.
The positive thing about Club Quarters is its close proximity to the train station and corporate offices. That is all. I didn't encounter bugs, so I suppose this is also a positive. | 3 | null |
Unique upscale hotel with exceptional service
The Good: The hotel is beautiful (those staircases!), the rooms are large, the styling is unique but not weird, the bathrooms are awesome, the level of service is fantastic. We had to switch rooms (more on that later), and we were given a free bottle of wine for the inconvenience (when we had requested the change!) and the staff could not have been nicer. They made a dinner reservation for us at an Italian restaurant they recommended that was the best Italian food I've had in my life (Aldo's). We could not get a reservation on opentable, but they called and the restaurant found a table for us. The staff here really went the extra mile to make us feel pampered and appreciated, from the engineer who looked at our air conditioning to the bellhops to the front desk employees, and they should all get raises or promotions!
The Bad: The location of this hotel is not ideal. You are not on the inner harbor - you are about a ten to fifteen minute walk away. There is really nothing around the area where the hotel is, so you will have to walk, cab or drive to go anywhere. My husband and I both felt the beds were a bit too soft (we are both side sleepers). Finally, the first room we were in had the loudest air conditioner we've ever heard - to the point where when it turned on we could not hear the tv. When someone came up to look at it, he explained that air conditioners are just louder in certain rooms than others. We asked to switch rooms and were able to - our new air conditioner was perfectly quiet. The hotel was very nice and accommodating and apologetic, even giving us a bottle of wine, but they should really figure out a way to fix this! (The first room was on the 12th floor, the second room on the 9th floor, fyi.) | 4 | null |
DON'T STAY HERE - YOU CAN FIND 1 MILLION % BETTER FOR SAME PRICE JUST AROUND THE CORNER!
This hotel is an absolute rip off for what it is. Firstly I would like to say that this is not a hotel, it is more like a HOSTEL.
Here are the points that drove me up the wall:
1) no hot water.
2) cockroaches in the drawer! I am NOT kidding
3) the doors to the rooms MUST be made of thin paper as in the middle of the night, when someone would walk past, you could here everything they were saying and I woke up every single time.
4) the lift is sooooo slow.
5) hotel lobby receptionist - there was a man working on the reception who was the rudest person I have ever come across. The booking was made under a friend of mine's name and the guy would not let me check in unless I was that person!!! unbelievable - I have stayed at 5 star hotels all over the world and never ever had such a problem and here in this hostel like "hotel" he was giving me a hard time!!!!
I went for a walk up to West 81st Street and found a STUNNING hotel for exactly the same price. it was only maybe a 3 star hotel but I promise you, the furnishings, the bathrooms, everything looked like 5* - It was called Excelsior - It was so much better, soooooooo much better.
PLEASE DON'T BE FOOLED BY WHAT THIS PLACE LOOKS LIKE FROM THE OUTSIDE. IT IS HORRRRRRRRRRIBLE!!!!!!!!!!!!!!!!!!!!! | 1 | null |
Service was wonderful
I was there on business for 3 nights and the best part about the hotel was the service. The staff was very polite and accommodating. I had a couple of issues that they very quickly and graciously took care of.
The hotel was just redesigned by Yabu Pushelberg and the public areas in the lobby and groud floor spaces were, as to be expected, spectacular. Very tasteful and welcoming. During the evenings on Friday and Saturday, these spaces were humming and obviously was the place to be seen.
The rooms were quite nice, but you can tell, they decided to save some money in these areas. Although the overall design of the rooms were quietly elegant and very tastefully done,I'm sure the designers were aghast at having to reuse the existing beige wall switch and electrical outlet coverplates on their pristine white interiors. Those old style toggle switches were a glaring eye sore and I really hope that they will change them soon.
Overall I thought the hotel was gorgeous and I really enjoyed my stay. Even if you don't get to dine in the Pump Room, you have to at least take a peak. You won't be dissappointed. | 4 | null |
Amazing landscaping, great pools !
Went for a wedding, was amazing !! A great place to get married ! Stayed in Ocotillo room was very nice, had free food and drinks downstairs. If i go back I would rather have had a suite.
Great view of the mountains. | 4 | null |
Comfortable stay
Comfortable and convenient to downtown. Tasty breakfast and pleasant staff. We walked to the music and heritage festival on Main and had a great time. Will definitely stay there again when in Memphis. | 4 | null |
Dr Who horror
Location is good but everything else is dreadful. The room we stayed in was cramped and tatty. You never knew if you were going to get water out of the taps, taking a shower was a risk as you were either scalded or frozen.The corridors were faceless, like the scary Dr Who episode with the monster chasing everyone to their deaths. If this is your only time in New York go for something better. This left us with a really bad impression of America. Shame on those who run this place! | 1 | null |
Good hotel, nice view
We were there for a week in November. Our room was large and comfortable. We followed advise and requested a bay room. How lovely! As the sun set, it made the distant foothills glow and during the evening you could see the city sparkle from the balcony. The staff was great and the workout room was good too. There were even bicycles to rent.
We tried 2 of the restaurants in the hotel but the food is only average. This is really just standard hotel fare without any imagination. Go into the city and try some of the fantastic restaurants there! Or walk behind the hotel over to the other tower and even a little farther. There's a really great little marina deli that serves crusty warm sandwiches if you fancy a little quick and very casual meal.
The only thing I would say is to make sure you have transportation. We had convention shuttle service so getting to downtown was easy. If you don't have your own car, you're going to be riding in many taxis - some better than others. | 4 | null |
Musty and Dirty
The area is nice and quite. The price was quite reasonable. No issues with thin walls or other guests. Then, you walk into the room. It smells musty, like it was previously a smoking room. The carpet feels dirty, and the bathroom IS dirty. Hair and dirt all over the floor, and along the base boards. The shower is ridiculous. Not only was it filthy, but it is was over sized for the flow of water that comes from the shower head. In order to have any water falling on you, your face/head has to be an inch away from the wall. They also claim to provide breakfast for the guests. Breakfast was coffee... Coffee... which was also provided in the room... If this hotel cleaned up the rooms and provide what was actually promised, we would consider staying again. | 1 | null |
The best hotel shower ever.
My husband and I stayed here for one night in March, and we'll stay here again if we find ourselves in Houston again. The room was small, but lovely. The bar had delicious cocktails. My favourite part, though, was the delicious shower. | 5 | null |
small and nicely appointed
This hotel was very reasonably priced and extremely convenient for visiting Battery Park or way downtown. It is right over the Chambers Street subway stop at the intersection of West Broadway. Some of the rooms must be very noisy as a result, but we stayed in 724 which was top floor and on the back and very quiet. 723 should be equally quiet as well.
Only a double bed and a tiny bathroom, but the Frette linens and lovely toiletries, nice bed and linens, new carpet, large flat screen TV were all nice touches. The staff was great.
It was not a room to linger in, but perfectly good for sleeping, showering, etc. Nice cafe and Starbucks on the ground floor. | 3 | null |
Great find in awesome NYC location
Recently stayed with my husband at the Moderne for a weekend trip to New York. We absolutely loved it! Tastefully decorated and spotlessly clean, the location which is just off Broadway can't be beat and makes for a great home base for a city experience. Wonderful restaurants, such as La Masseria and the famous Carnegie Deli are steps away as is " the Soup Nazi " of Seinfeld fame! Located close to both Times Square, Lincoln Center and great shopping near Columbus Circle look no further for lodging! Great staff, great and inexpensive parking next door, great renovated boutique hotel...the Moderne ROCKS!!!! | 5 | null |
5th floor bedroom
It's really bedroom, a room with a small bed, a place to lay your body sleep at night. there are few shared bathroom to have yourself cleaned. You'll get this kind of room if only you order the room with the cheapest rate ever: $45 for 5th floor male dorm. If you only need a place to sleep after a day long enjoying new york city, who cares? You may find another cheap bedroom in the neighborhood as well. | 2 | null |
great location
Overall this was a wonderful choice for a weekend with a family. To have a suite was ideal. It was great to be so close to Boston Common. The hotel was family friendly. There was one inconvenience. When we checked in around 4 PM our suite was not ready. We stored our luggage and were told we'd be called when we could get into the room. By 7 PM we still had not received a call. I called the hotel and was told our room was still not ready. I replied that when we returned after dinner I would be very unhappy if we still couldn't get into our room. It was ready when we got to the hotel around 8 PM. | 4 | null |
Great Location
Just got back and had to write a review. We got this hotel on Priceline, so the value was great. The location is excellent. The subway is very close, along with Grand Central Station, which is a destination in itself and offers subway connections to the upper East Side, downtown, Times Square, etc. The area is very nice and there are so many options for shopping and eating right there within blocks of the hotel. The room was okay, though we did notice a stain on the bed's outer comforter (yuck), but it seemed to be freshly-laundered and the sheets were fresh, so it was one of those things that didn't come out. Aside from that, the room was clean and tidy. The front desk staffer was very nice and helpful. The room size was big by New York City standards. | 4 | null |
Ditto....
At risk of repeating what's in other reviews ......
We arrived late evening, check-in was quick, our room was on 22nd floor at the back of hotel with view of empire state and Hudson river to the sides if you pressed your face against the window, another tall hotel directly opposite.. Spacious room, plenty of towels in bathroom and good shower, nice sized kitchenette area with all facilities and had preety much all you need (including corkscrew) also iron, ironing board and hair dryer. On arrival our smoke alarm beeping (battery?) this was reported to the front desk and resolved straight away.
The bar is okay, but be warned NY drinks are expensive! That said after a very hot and tiring day sightseeing the chocolate martinis were very welcome, and the complimentary drinks / snacks on thurs evening were a bonus.
The included breakfast was a bonus, and yes, at times it was busy, though we didn't have to search for more than 5 mins for a table at the most, the staff in the breakfast area were very efficient at clearing away.
Lifts, hmmm, sometimes a wait, but theres not a lot they can do about that!
Like others we were celebrating a birthday and were treated to wine and chocolates.
There's a pantry 'shop' where you can buy snacks and essentials, which is handy.
We were able to check out later at no extra charge and the hotel can arrange a car for the airport for you (be warned, if going to JFK allow plenty of time, the roads are crazy!!)
For us the hotel location was too close to the noise and bustle of Times Square, if we could have picked it up and moved it to Battery Park or Seaport if would have been ideal, that said, if you want to be in the centre of all the lights and action, I'd have no hesitation recommending. | 4 | null |
One of the best hotels in NYC and truly amazing restaurant
I cannot fault this property. The hotel is an exquisite luxury boutique and my personal preferred style- elegant but a mix of rustic European with stunning hardwood floors/beamed ceilings, colorful furnishings. Tribeca is also one of the best areas of NYC- cobblestone streets, great restaurants and shopping downtown. Laconda Verde is also one of my favorite restaurants in the city. If you can afford to stay here, do it! You will have a wonderful time. | 5 | null |
Decent-barely
I needed a place to overnight to make an early morning flight during one of Seattle's worst snowstorms. Not a lot of choice, so I was happy to have a clean bed.
The place is more a motel, very worn around the edges (faux woodgrain worn off the edges of furnishing, revealing the fine pressboard underneath), though clearly effort has been made to keep it clean. Staff at checkin were friendly in spite of the travel mayhem, and the bed was comfortable and clean.
The restaurant offered only a "dinner buffet" for $14.95, with some of the sorriest looking food I've ever seen. It honestly looked like they were running out of food, and reheated whatever they could rustle up. No restaurants in walking distance. I couldn't bring myself to eat any of it, and opted for something from the vending machine and the emergency energy bar in my carryon--better food in the airport.
The bathroom was a bit of a disaster, with a leak in the ceiling (a real hole) dripping into the tub. Looks like someone tried to patch it--with paint! It's probably from the shower upstairs, which, if it's anything like this one, gets water all over the floor, since the shower rod is not strong enough to hold up the shower curtain when it gets wet and has pulled out of the wall, bunching the curtain up in the middle. Grout failing, wallpaper stained, not a pretty site, but an obvious effort has been made to keep it clean.
Internet free, extra charge for above 1024. Comfy bed, but lumpy pillows. There is a guest laundry, something I wish more upscale hotels would have (I still remember the night one of the kids was sick in the night, the hotel was happy to do sheets, but we had to wash jammies in the sink). Complimentary Wall St Journal, Fox News playing on the lobby TV. | 3 | null |
My New Favorite Hotel!
I loved this hotel and I have stayed in a number of NY hotels over the years. The room was spacious and a great price. The staff was outstanding. The location was terrific! Anything I needed was promptly taken care of. Could not have asked for anything more! | 5 | null |
A great location but they charged for storing our luggage!
I liked that it was easy to drive to this hotel from the Lincoln Tunnel and that it was in the "Hell's Kitchen" area of Manhattan. I didn't like the smell fo the lobby (it smelled like they were trying to cover up a bad odor with air freshener!) and that they charged you for storing your luggage before you were checked in. | 3 | null |
The Good and The Bad!
The hotel is 10 mins. from the airport which makes it very nice if you have an early flight and you don't hear the airplanes at all. The hotel has the nicest workers i have ever encountered. I used the maintance workers and room service almost every day during my 3 day stay. The phones in my room needed replacing 2 times. Then I wanted to take a sanua in the mens room by the pool, but the sauna didn't work and they let me use the ladies sauna which had a problem with the timer, but was usable.
The hotel is old and worn, but still nice and clean. The beds were great with a lot of pillows.
The pool did not feel heated, but after a sauna who cares.
Every employ went out of their way to help me. And Yes I would say there again | 3 | null |
SoCal
we did a pretty last minute and random trip to LA, and we stayed at the SLS at Beverly Hills for 3 nights in May (5/24-27). we knew about this hotel because of the jose andre restaurant the Bazaar that is located inside the property.
room: room lighting is a bit dark, but sufficient lighting in the bathroom for a girl to put on make up. lovely bed, although not as comfy as Westin's, still pretty good. room is pretty big, and furniture looked nice. tv is inside the wall mirror, and the desk is behind the bed, setting is quite little unique. i know it may sound weird, but the hotel smells really nice.
dining: love the food, we dined at the restaurant (yum!) and ordered room service (yum yum). definitely a must eat.
pool: we spent most of our time by the pool on the roof top. cool socal vibe. beautiful people, drinks, food, good weather, music, no one was actually in the water tho (water was pretty cold).
things are quite expensive at the hotel (especially with the valet), but it's beverly hills! enjoy the beautiful hotel! | 4 | null |
If you want somewhere CHEAP without hookers...
I decided to stay here when in town for business to avoid the homeless people downtown and Russin Hill/Pacific Heights are both wonderful neighborhood places to stay. The property was decent at best. The housekeeping lady was absolutely delightful even though it took her till around 4pm each day to finally clean my room. The breakfast was pretty bare bone and the service was TERRIBLE!!!!! I waited over 15 min to get a clean table and in my 30 minutes of sitting there was never offered a beverage, thus the next day I skipped it all together. The beds are comfy, the walls are bare. There in only 1 small mirror in the bathroom and no vanity even though the bathroom is quite large. No mirror in the room. The room lighting is dismal. There is a very large desk for all of your business needs. I had no view of the Golden Gate Bridge. The woman at the front desk was very nice. Seriously skip the restaurant, I have never had that terrible service! You can order a mini fridge upon request, but they will charge you. I may come back if I lose my job and can't afford a better place to stay. Looks like they called Ikea to "renovate" and I think Ikea is cheap looking. | 2 | null |
Comfortable Stay
This hotel is great for a business trip or short stay. The staff is excellent, room comfortable and clean, and breakfast delicious. However, the bathroom sink is set too far away (close to the mirror) and it was not easy to lean so far forward to use the sink. | 3 | null |
One Night Stay (September 24, 2012)
The accommodations were satisfactory. The room was prepaid, but I was still asked for a copy of my credit card by the night desk manager. He also took down all of the information on the back of the card, which I though was unnecessary. At breakfast, I was unable to charge my breakfast to the room #1060 because the restaurant manager did not have a record of my card, so they needed to swipe it again. I am always concerned about credit card theft, so I didn't like leaving behind all of these copies of my credit card. | 3 | null |
Terrible hotel
This hotel is in a pretty bad location in Baltimore...have to walk a bit for restaurants, bars, or anything really. On top of that, they have an absurd check-in policy ... 4pm and when I arrived they were absolutely unwilling to budge on that at all. Check-out was at 11am, so be aware that a daily rate is really about 19 hours worth of use of a room. I have no idea why it takes them 5 hours to prepare a room. Some places on their website suggest that wi-fi is free but it's actually $10 a day once you get there (come on). | 1 | null |
Fantastic location!
Edison Hotel was perfect location for our first time in NYC! There are so many places to choose from, but this couldnt have been any more central to transport and perfect for sightseeing. Check-in was very efficient and our room was on the 14th floor. Unfortunately the rooms are very tired, and the bathroom is extremely small with no exhaust fan, so it was very steamy and everything felt wet. We still enjoyed our time in NYC, but next time would stay in a different part of the city. | 4 | null |
Best family trip to Seattle EVER thanks to Westin Seattle
We just returned from our 2nt stay at the Westin Seattle over Labor Day weekend. This was hands down the most fun and comfortable family trip to Seattle. Originally I was only able to book one night because the hotel was full Labor day weekend for PAC (a gamer convention) however just a night before our trip I was able to add a 2nd night.
I had commented on Westin Seattle's Facebook page of our upcoming stay and Irene was super accommodating in helping secure our added night and I believe she played a large part in making sure my son had one amazing birthday!
The trip was for my son's 10th birthday. He had requested to skip a birthday party and wanted to see a Mariners game and stay in the "Circle Tower's" as he had called them. Upon arrival we learned we had received an amazing suite upgrade, the extra space allowed my husband and I some quiet space while the boys had a living room area to themselves for watching cartoons & kids shows. Along with the wonderful room, super comfortable Westin heavenly beds, the view from the 40th floor of the south tower was stunning. . .and the kids LOVE the swimming pool.
Sept 2nd we left for the Mariners game and had a wonderful time and Mariners WON! After the game we took a long walk back to the hotel along the waterfront, was a little too much for the kids who started getting pretty fussy. Then about an hour after returning to our room at the Westin we received yet another fabulous surprise. A knock at the door led to the delivery of a scrumptious chocolate birthday cake with a huge white chocolate Mariners decoration and birthday greeting to my son, Jared. We were all pretty shocked & I am still amazed at how much this wonderful hotel & its staff went out of their way to help us really celebrate my little boy’s big day, and on such a busy weekend. (Make sure to see all the pictures I'm adding).
I still cannot thank you all enough for the how special you made my family feel, and keeping everyone happy surely made my weekend so much more stress free. The room upgrade was sensational but the surprise cake will always be remembered by one big Mariners fan (and yes he ate that Mariners decoration while the rest of us were digging into the cake). YUM!
The location is great, the hotel has had updates and really does a great job IMO of keeping clean fresh rooms with some of the most comfortable hotel beds you'll ever find and it's definitely worth getting the higher floors for the amazing views. We needed a bit stronger coffee than what was supplied in the rooms and I'll say my only gripe was waiting for the elevators early in the morning so I could go get a couple double lattes in the lobby (the lobby lounge has a morning breakfast station), very tasty vanilla lattes that really helped get our morning started.
We have stayed at the Westin Seattle at least once or twice a year for the past 5 years and we have always had pleasant experiences and very nice rooms. This time I believe you really created some life long family memories for all of us. Thank you & we will definitely be back! | 5 | null |
I would of rather sleep in the car...
Air conditioning was not working. Offered me a fan, not a room with working air. The uninspected wake up calls at 2:00am, 2:15am and 2:30am was a nice touch. Thank you for not letting me sleep threw the night. I really liked charges on my credit card for the mini bar I never used. Upon check out I had to wait in a long line for the other customers that were complaining about their stay... | 1 | null |
excellent
great place, neat and clean. the place is close to the main hotels in downtown (5 min walk). The area is safe and many police cars around. great place. the owners help me a lot, my flight back home get cancel for the storm sandy and they help me find a new one.Great experience. | 5 | null |
Top Location, Comfort and Service
I have stayed here several times, both with family and alone. I have always been treated with the utmost courtesy. Service is paramount from the housekeeping staff to the engineers who fix little glitches in the room (which are very rare) to the front desk and doormen. Rooms are relaxing; beds are the best I've slept in.
In October we were there with our family for the Chicago Marathon and had no dinner reservation for our group of 6, including 2 small children. The Lounge managed to fit us in and serve us with total professionalism and fun as well. They were life-savers.
I've stayed in many Chicago hotels. There are many that are cheaper but the location, comfort and service make this my top choice for every visit to the Windy City. | 5 | null |
Not a good choice
I got this hotel through hotels.com... I won't be coming back. The first room they tried to give me had a door that had literally been broken into-- and the repair to the door showed it would have easily been broken into again.
The hotel is right by a bus stop (literally in front of the hotel) and you get to hear the busses and honking all day/night.
The weirdest part of this hotel is the light above the bed... it is a constantly changing multi-colored strobe light. Honestly, I would get another hotel if I hadn't already paid and have to deal with the pain in the butt hotels.com people. | 1 | null |
Bad
Everything was great till I walked inside the room. The bed was as hard as the floor. Smelled dirty and was definitely dirty. I couldn't even stay, I checked out the same day. I wasn't even able to get my money back or at least half. I'm so glad I got there before my gf she would had been very disappointed. | 1 | null |
This Decent Hotel has seen Better Days
My wife and I stayed at the Sheraton Suites near the Philly Airport while in the area for some friends' wedding. We saw some less than flattering reviews about the hotel. But because I had already paid Priceline for the room, I wasn't able to get a refund. So, we went with hope that the room at this 3.5-star hotel would be an unexpected, pleasant surprise. We would use the room only to dress and sleep, as we would get into Philly in the afternoon, go to the wedding in South Jersey, return to the room late, and then need to catch a 7AM train back to Boston the next morning.
When we arrived at the hotel, our check-in was fast and easy. The hotel was large (8 floors) and doing brisk business. The lobby was nice, clean, and modernistically up-to-date. An elevator quickly whisked us up to our room on the 5th floor while we admired the large 8-story atrium restaurant and lounged through the lift's glass rear wall. The hotel was full of people (businessmen, couples, and families with small kids), but they moved along quickly and the place wasn't noisy; probably because it had such a large open atrium with a lot of room. So far, we were impressed. However, our impressions began to falter when we stepped off the elevator on our floor.
The walkway carpet that ringed the open atrium was dingy and loose and bunged up in spots. On the way to our room my wife tripped on this walkway carpet when it shifted under her feet.
The half wall and railing that formed the inside of the walkway and barrier to the atrium seemed a little low and maybe scary for parents with energetic kids. But the atrium was impressive.
When I entered the room, I was pleasantly surprised to see a sitting room fully equipped for work with a nice dark leather sofa, sturdy wood desk, single serve coffee maker, small fridge, comfortable small armchair, and 32" HD TV. (I hadn't realized that Sheraton Suites meant the rooms were suites, not just simple bedrooms.) The carpet in the room was well tacked down, but the sitting room carpet had a large (1 square foot) black stain on it.
The bedroom had a nice king size bed with super clean white linens and comforter. The mattress was also very comfortable. It also had nice circular glass top night stands, a large bureau, and a second (albeit a little smaller) HD TV.
The bathroom was average, but the shower water pressure was good. All in all, the room, and hotel itself, had been constructed as a business class accommodation with nice features and amenities.
Then, as I looked closer at items around the room, my wife and I began to notice signs of aging and lack of proper maintenance. The room's ceiling had a popcorn spray finish that covered the smoke detector. The nice striped wallpaper in the bedroom's back wall was peeling and had marks on it. The wooden furniture had numerous dents and scrapes. A metal plate on the bathroom ceiling had rust showing through its white paint. The cloth Roman blind that provided privacy for the room from the walkway was sticky. I had to fiddle with it to close it. And, the entire back of the hotel (all eight floors) were laced with scaffolding from which a worker could peer into our bedroom's rear window. However, when I drove around the hotel and looked at the huge scaffolding structure, it seemed that it had been there for quite a while and may have been a semi-permanent fixture.
So, we were a little nonplussed with the accommodations, but we wouldn't need the room for long. So, accepted the room for its amenities, washed, ironed our clothes (very good room iron, cover of the full size ironing board was shifty, closet was spacious with nice, dark wood hangers), and left the hotel.
On the way out, in the lobby, we saw that a rain shower had developed outside. So, my wife waited under the entrance awning while I retrieved the rental car. Upon picking her up, she told me that a bellhop had told her that the hotel didn't allow guests to bring in cakes. She had been holding a large gift box that said "Macy's" on it. (Macy's is a department store. I don't believe that it sells cakes.) Inside were towels that were gifts for the bride and groom. Furthermore, she hadn't been walking into the hotel. She had been clearly waiting for someone to pick her up. She had then told the bellhop that the box contained towels, not a cake. But, he repeated that the hotel's policy was to prohibit cakes. At this point, she had become miffed that he hadn't listened to her. She had then repeated herself, to which the employee responded that he was just doing his job. In the end, she felt that the employee had needlessly harassed her and then that he was too recalcitrant to admit his mistaken assumption. This was not a high water mark for the hotel's customer service.
Upon returning late at night, we brought a few water bottles up to the room to cool in the fridge. When I opened the fridge, I was surprised by a visitor; a single, good-size COCKROACH. I was shocked, but he was startled by the sudden light. So, he scurried away under the fridge well ahead of my descending hand. I missed him. I inspected the rest of the suite for his cousins, but found nothing. My wife, now thoroughly disgusted, but too tired to put up a fight, thoroughly inspected our bedding for other roaches, but when we couldn't find any, we collapsed and promptly fell asleep. We knew that where there is one bug, there are others, but the room was clean and did not smell of old food, mold, or anything. So, we hoped that we would not encounter any other bug.
The next morning we awoke early, washed, packed (no signs of bugs), and left. On the way out, I dropped the room card keys in a lobby box - easy and fast. However, when we tried to leave the hotel's paid parking lot, the automated pay box told me to pay for parking again after I had already paid the $7 charge at the hotel. When I tried to pay the box with a card, the card reader wouldn't work. We had to get out of the way to let other cars by. Then, a taxi driver told me to buzz the hotel via the box's intercom and tell an attendant to open the gate. I followed his instructions, and after a little waiting, the exit gate just opened. Obviously the hotel has a regular problem with the gate, So, the attendant doesn't even respond to the call. He just releases the gate. Happily, we drove away and made our early train.
In conclusion, while we saw that the hotel had a lot of nice amenities, we recognized that it is in a serious, steep decline due to lack of proper maintenance. We would not stay there again and don't recommend it to anyone until the hotel's appearance, inside and out, is restored to its original state. | 2 | null |
Can't beat the location - rooms so so
This hotel is just half a block north of the Michigan Avenue Bridge. The Art Institute and Millenium Park are a short walk south - the lake front and Ohio St Beach are a short walk east, and the Magnificient Mile starts at your door and stretches to the north. The hotel combines what they call the Historic Tower, built in the late 1920's as a Masonic Temple, and a new tower. Most of the public rooms are in the Historic Tower, well worth a tour for its outrageous decor - a bizarre agglomeration of medieval, moorish, and byzantine motifs. Our room was in the bland new tower. It was on the small side, as is true with most city hotels, and the decor was a bit tired. The carpet had seen better days, the curtain was missing a few hooks and sagged here and there, and there were several bubbles and tears in the wallpaper. The furniture seemed to be a collection of odds and ends left over from somewhere. As is true in too many hotels, outlets for all the electronics we lug around these days were few and awkward to reach. The room was kept very clean, the bathroom was spacious, and the bed very comfortable. All the staff we dealt with couldn't have been more friendly or helpful.
WIFI connection is very expensive - $15. a day, and parking is close to $50. a day.
Our two gripes - we were on the 22nd floor and the closest ice machine was on the 7th floor, and elevator service was often maddeningly slow.
By no means would I consider this a luxury hotel. It is a good basic place to stay whose main assets are its location and staff. | 4 | null |
Pleasantly surprised on first trip to NYC
I was braced for the worst. I heard that rooms are terrible, small and expensive in NYC. My corporate rate was under $200--not sure what this goes for otherwise. I chose a hotel close to Penn Station (34th & 7th). I was able to walk to this hotel no problem (26th between 6th and 7th) from Penn. I had a great view of the Empire State Building. Room small but had all appointments--desk w/ chair, bench for suitcase, king bed, closet, etc. Bathroom small on counter space but nice; big shower. Would definitely stay here again. Staff friendly. Walked up 7th avenue all the way to Central Park (30+ blocks)--through Times Square. This is "Flower District"--good Midtown location. I felt safe. | 5 | null |
DOUBLETREE HOTEL IS USED FOR PROSTITUTION STINGS BY POLICE!!!
Who would have thought that a fairly decent hotel would allow their property to be used for a prostitution sting operation by the police department??!
I was in Columbus on a business trip. When I pulled into the parking lot, I noticed a sheriff paddy wagon in front of the entrance. There was plenty of commotion. When I was checking in, I asked the front desk clerk what was going on. I was told that the hotel gave PERMISSION to conduct a police sting operation to catch prostitutes at work and conduct arrests. The clerk stated it as a matter of factly like it's an everyday thing. I was shocked and felt very uncomfortable. How can a hotel attract this kind of negative attention with pleasure? I wanted to leave and go somewhere else but the hotel was booked through a third party.
The lobby was clean, modern and well lit. But the room was very outdated with ugly furniture and an old type of a bulky TV. The bathroom had mildew in the tub and around the sink area. I will never stay here again and wouldn't suggest that you do.
I couldn't stop thinking: what would possess anybody who owns a successful business to partake in something like this? It's truly beyond me. | 1 | null |
Great hotel & location
We had a family reunion and stayed here. The hotel staff were friendly, courteous and helpful. The rooms were what I was hoping for, with a coffee maker, microwave, and mini frig that are usable. The bed was comfortable, too. Loved the location. It's an easy walk to the metro. As well as some eateries close by (mostly geared for weekday business), there is a grocery store a few doors down and a drugstore across the street. It was so convenient. I felt safe no matter what time I was out and about, from 7am to midnight. I did not eat breakfast at the hotel, so I can't really judge that. | 5 | null |
Great hotel in the heart of everything
We were very happy with our stay the Broadway at Times Square hotel. The rooms and bath were nicely updated. I would recommend this for even longer stays. Although the room itself was small the bath was spacious and it had a nice big closet to store your bags out of the way. One complaint from my husband was that the TV was not at the foot of our bed, it was off to the side. We stayed for only one night on the 9th floor so it was very quiet, no one above us.The breakfast was quiet satisfactory as well, especially since it was included in the price. | 5 | null |
Should have found something else
I chose this hotel because of the price of around $200 per night, which is much better than most decent hotels in San Francisco. But I would not stay here again. Overall the property is old and worn out and in desperate need of an update. My room was hard to find because it was at the end of a hall and I had to go through a fire escape door to get to it (which I was not told about). The room is small. The lights are dim. One word for the bathroom: ugh! The pillows were horrible. The room was loud. And when the people in the room next to me showered, it was as if the only thing separating us was a shower curtain. That was very loud and it echoed. You can also hear people in the hallway/fire escape. It seems to echo and is very loud. | 1 | null |
Ok hotel with a good location but nothing special
We recently stayed at the hotel , the rooms are small but OK , the bathrooms were I think not too long ago renovated. The staff in general very friendly. The location about 15 minutes walking from Tones Square, 5 minuted from Madision Square Garden, is very good.
The breakfast buffet was basic good as well. | 3 | null |
Give it a miss
We stayed at the Plaza from the 3rd to the 5th of Dec 12. This hotel is centrally located, just off Times Square which was a great location. However i stayed here with my husband and two friends, in fact it was our honeymoon. I was totally unimpressed with the staff who were unfriendly and disinterested. We arrived at 1.30 pm and were disappointed that we were unable to check in until 4pm, which after a long flight was more than irritating. The hotel is undergoing renovation however despite our room being one of the renovated rooms it was small and uninviting to be in. In fact i actually could not open my suitcase fully as there was no room to do this. The foyer opened on to the street and it was chaos most days as people were trying to check in and not sure where to go and trying to leave baggage. I wouldnt stay there again and couldnt recommend this hotel to others. I have stayed in major cities and have never had such a poor service from staff i often wonder where the management are?? do they realise ?? or worse perhaps they dont care?? maybe they are relying on people wanting a reasonabley priced hotel and booking with them rather on visitors returning again, which is the real shame. | 2 | null |
worst stay ever
front desk staff were extremely rude, to the point me and my family left the city a day earlier than originally planned... And lack of thorough communication among staff delayed our check in by approximately 3 hours which is unacceptable due to having small children. Will never consider staying at this hotel again! | 1 | null |
Just "Ok"
I recently stayed at this hotel for one night while in the area. It was a little pricey but considering the Philadelphia Marathon was in town I can understand why. I was disappointed in the room. It was very dusty and could have used a better cleaning job. The furniture is older and could stand to be updated. On the other hand, the concierge was very nice and extreamly helpful. They recommended a variety of places to go to dinner and helped set up our reservations without persuading us on a choice. The location was just okay. Although it is on the water it is also located right off the main highway. For the price, I'm not sure I would stay here again. | 3 | null |
Great Location nice size room For NYC
Had a great experience here. I was there for three night while attending the Boutique Design New York show at the Javits Center. This property has a great central location. Easy access to all points of interest in the midtown area. Huge continental breakfast every morning, coffee/tea all day. The staff was very helpful from front desk to maid service. Room was spotless and well appointed. Great water pressure in the shower. Beds were very comfortable. Nice library area off the lobby. NIce restaurant/bar. Great Vietnamese food just steps away. Short jog to central park. Great shopping within a block or two. I travel to NY several times a year and will check this hotel for availability first. Only drawback is street noise at night. | 4 | null |
Wonderful place to stay
I visited this city in summer with my family. First time at a Nikko hotel. We had a room at an imperial floor (22,23,24) with wonderful views of the city. The room had plenty of space, with two queen beds and a big bathroom. The price included the breakfast and access to the imperial lounge, which serves food and drinks for free from 5:00 pm to 7:00 pm every day. A perfect place to relax while drinking a cold beer enjoyng the view. The breakfast is excellent. It includes all types of japonese foods as well as items included in a normal breakfast. The hotel is located in a place in which is very difficult to park if you arrive in a car and dont want to spend 50 dollars to park the car overnight in the hotel. The place is in located near everything you will want to visit, but the streets are invaded by homeless. In general I will recomend the hotel. | 4 | null |
One night at Loews, Philly.
Location on Market street is great for conference goer, close to Reading Terminal Market, City Hall, Chinatown, etc. Prefer Rittenhouse area though, Market street is a little run down, but convenient. Phlash bus stop is right in front of hotel, and is the cheapest and easiest way to go around town and stop at most common points of interest. The hotel is ok, given a room with view of some roof, it was fine, just for one night. Everything is getting outdated with this establishment. Overall it was ok. May not go back, got this room through guestmob. | 3 | null |
Nice staff, clean, probably will not stay on the first floor again
All of the standard things you expect from a hotel are here. Friendly staff, clean, etc., etc. We stayed in room 117, which had a sliding glass door to the parking lot. It is probably just me, but it gave me the feeling of a Motel with access to the outside, instead of a hotel. If I was a female, no way would I stay on the first floor. I woke up all night hearing noises outside. My recommendation would be to get a room on one of the higher floors. Those seem safer. Our bathroom was tiny, with a little sink and since I was traveling with my wife, it was not enough space to put all her belongings on.
I am gold status with priority club and usually get a free breakfast with my room at Holiday Inn. I was told by staff when I asked that priority club had changed its policy and no free breakfast. I did eat the breakfast and it was OK, nothing spectacular. Kind of like a meal I would expect for free at Hampton, La Quinta, or the 100 other similar brands that have free breakfast, so Poo Poo to you priority club for taking this away from us.
It is a three block walk to the Riverwalk, so this is a good, much cheaper alternative to the riverwalk hotels. | 3 | null |
The Perfect Vacation
I came to SF with no expectations and little understanding of what the city was like. The Chancellor gave me the best opportunity to see the best of SF without me fumbling around like an idiot. Amazing location to great shopping, excellent food, and easy tours, the weekend I spent at the Chancellor was all but perfect. I couldn't have asked for nicer people to wait on me, either at the front desk, the restaurant, or the bellmen. It was amazing. Wouldn't hesitate a second to go there. | 5 | null |
Kitch, dingy and overpriced
I needed a hotel for only two nights in Los Angeles, but from the minute I arrived in LA I regretted my Radisson booking. The airport shuttle didn't show up to collect me, forcing me to walk, bags and all, a block from the Sheraton shuttle drop-off. The reception staff were unapologetic about this, and distracted and unprofessional in my every dealing with them. The room was dark, dingy and depressing, they charged me $25 a day to park (really, in this day and age?) and there were so many other little dramas during my two-night stay that I absolutely couldn't wait to check out. At one stage, fellow guests approached me to say they, too, were disgusted with their stay. Overpriced is not the word - this hotel should be charging $80/night, not $180, because that is the class of place it is... little more than a high-rise motel. | 1 | null |
You know it's a great hotel when we can only complain about the cold air in the business center!
We chose this hotel on the cuff when arriving from Dallas and needing a quick place to stay. There's a phone for this hotel in the baggage claim area, and the hotel's complimentary shuttle took between 5 and 10 minutes to arrive. Check-in was a breeze and we were put on the Hilton Honors floor. If these rooms speak for the rest of the hotel, they were great: larger in width than normal rooms, that little extra walking space so that there is a good amount of room between end of bed and wall, making it quite roomy. Room looked very cozy upon arrival, nice white comforters and super soft beds. The only negative in the room (and we had to look hard to find one) is the large crack under the door. I usually remedy this with a hotel towel, stuffed beneath the door, but really? When will hotels figure out how that darn crack that so many hotels have beneath their doors mean you hear everything in the hallway all night and it can ruin a good night's sleep easily. A rubber guard would work so easily to remedy this problem; we hope this hotel invests in these for its doors.
Kudos to the front desk staff who were not only friendly but efficient in handling multiple special requests, from finding a taxi number to changing the thermostat in the super cold business center to bringing extra bottles of water to the room.
The breakfast buffet is amongst the best you'll find in the U.S. and is in a very delightful hacienda style room with large lit tree up to the starry ceiling and a nice fountain--great way to start the day. So enjoy here, you will not be disappointed. | 4 | null |
Nice room, average service
Chancellor was a nice hotel, but nothing super amazing that I would feel the need to stay there again. It is in a *great location, which is important, and our room, though a bit small, was lovely and clean. I liked that the hotel is so old, which gave it its charm. The pillow menu was a great extra touch. The one major thing lacking was the hotel front desk service. Anytime we asked a question, the girls would just give us blank stares. But other than that, it was a pleasant stay! | 4 | null |
Good hotel ..depending on the rate
Would need some renew. Large room , good location close to Rice
but standart price too high for the quality. Breakfast buffet is not really attractive | 3 | null |
Cool Spot
Can you beat a hotel with a complimentary wine social every day and a top rated restaurant in the Lobby? I recommend the place. The room was modern with flat screen TV and comfy bed. The tub could have used some grout and caulk work but I had no plans on a soak. The only toiletry they offered was a bar of Ivory-esque soap. Walgreens is one block over. Every member of the staff is quite excited about San Francisco and equally enthused that you are in their city. The bus and train are both no more than three blocks away. Beyond the hotel restaurant, there is an awesome bar/restaurant next door called Fly. There is a Mediterranean place across the street and lots of bars and cafes in all directions. The immediate area is family friendly but the Tenderloin is pretty near. If that bothers you the hotel staff can help you navigate. | 4 | null |
pros and cons
I found the hotel to be very nicely located, within walking distance of little italy, the waterfront and even downtown or seaport village if you are upto it. We had a room overlooking the pool, where you can see the bay. The room was large and clean, furniture was slightly dated and tired but acceptable, just.
Unacceptable was the noise! seemingly no soundproofing between rooms, even neighbours across the hall are annoyingly well heard. And then there is the train, which toots its horn the whole way through the city. Although the line is a few blocks away its still easily heard night and day, once woke me up at 3 or 4am. Not happy!!!
Upon research, i found i couldn't really find a better looking, cheaper alternative anywhere in downtown (essential as we didn't have a car for our stay and not prepare to stay outside).
Taxi to the Zoo was $8, cruise terminal $5, free airport shuttle. san diego city tour stops in little italy (India & Cedar) 5 minutes walk away.
Breakfast inhouse was average quality but a little expensive $13 in my opinion. You can walk a couple blocks and take your pick from any number of places in little italy if you have the time. | 3 | null |
Nice place
We arrived at noon on a Friday and knew we were early but hoped our room might be available. We had reserved a King Suite (I'm an early riser so it gives me a place to hang out without bothering my wife) and I asked for a view. The lady at the front desk said our room wasn't available and what was going to be available was on the 7th floor and the views start on the 9th. She told us she would make a note and maybe something higher would be available when we could check in. She checked our bags for us and we were off to explore The City. When we came back a couple of hours later we were given a room on the 16th floor. Because it was a suite we had a corner room. The view out one of the bedroom windows was up 2nd St towards Market... beautiful. The other bedroom window and the living room window both looked out on a very close apartment building with balconies. The residents all seemed to have their blinds opened so you felt kind of conspicious when looking out that side of the building. I don't know if they really cared, but it was kind of close with the big windows we had. If you are a people watcher or a peeping tom it could be a good thing. There was some view out the living room window on the side of the apartments. The rooms were quite spacious and very separate from the other rooms. The way the suites were set up the bedroom didn't share a wall with another room and the living room was between the bedroom and the door to the hallway. Also you have a door to close between the living room and the bedroom. I wish that door just was for the bedroom, but it also shut off the vanity area (which was outside the bathroom with toilet and bath/shower). The living room had a wet bar, small refrigerator, small coffee pot, and small microwave. There was also bottled water for $3.25. I think the hotel could afford a bottle of complimentary water when you are paying these prices. Little annoyance. There were plenty of outlets in the room to charge all electronics and/or to use the TV as a computer monitor. There is a bar and restaurant downstairs on each side of the very large lobby sitting area. We did not patronize either. The bar was very loud and active as we passed it on the way to our room after a Giants game on Saturday night. There is a Starbucks in the hotel, but they sell out of their pastries and other things very quickly. Luckily they still had some breakfast sandwiches AND coffee when I finally made it to the front of the line. We used this Starbucks on Sunday but had walked to the Starbucks near Market St on Saturday morning. The workers there did not know how to smile but they were quick. There is also a liquor store right across the street from the hotel that had booze but they also had fruit, pre-made sandwhiches, and other munchies. The hotel itself is within walking distance of everything but when you make your way back the last couple of blocks to the hotel can seem like Mt Everest. While there we walked to the Ferry Building, Union Square, and AT&T park. You can take buses, streetcars, or BART on Market St. We also caught a bus to Wayfare Tavern on Sacramento St. There was a no frills bar, Steff's, down the street that we hung out on Friday night after a play at the Orpheum. Lot's of big TVs for sporting events and decent drink prices.
We flew into Oakland and took the BART shuttle from the airport, took BART to the City, and walked from the Montgomery St station to the hotel. It worked out well. Just research BART a little before you go so you know what you are doing because there are people at the Coliseum station (where the shuttle takes you) that are trying to "help" but can be intimidating. For us it all ran smoothly. Overall our weekend in San Francisco couldn't have been any better and the location and room at the Courtyard helped. The biggest annoyance is that I could not check out on the TV. I had to wait in line to check out at the front desk. I don't know if that was temporary or common. That is the reason for the 4 and not 5. | 4 | null |
Subsets and Splits