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Not worth the money
I am sorry to say I will not use Hotwire again . I travel a lot and used this for the first time. This hotel in very bad area. Lots of drunk people hanging around outside. Very hard to get cold water in sink impossible to brushteethor wash hands water just too hot. No stopper in tub to hold water. Remote control would not change tv. Blow dryer broken took hours to get a new one. Air conditioner worked occasionally in the middle of night the heater would go on. 2nd night we had to sleep with door open. The room was . So hot .security came and said this we too dangerous so at 2 in the morning they moved us to another room where we slept comfortably. Hostess in bar was not friendly at all ,when I ordered drinks she was very put out. and showed it. I would never recommend this hotel to anyone for $100 a night it was no bargain | 2 | null |
The good, bad and ugly
The good: clean room, quiet floor, great location.
The Bad: Refused early check in when called, didn't even ask for reservation number. No check in available for Priority Card Holders, only one front desk person until check in line got really long. I being a Priority card holder with reservations stood in line behind people without reservations and they actually got a room while I had to wait even longer for mine to be ready. Room listed with 2 double beds, more like single full sized beds......
The ugly: Rooms not ready at check in time of 3pm, super long line for check in due to not having the rooms ready. Asked maid for towels, she took room number and never showed up. Had to call front desk for towels, they showed up the 2nd time. No view worth mentioning.
The only other positive was they approved a late check out, only because that is the policy for Priority club members. | 2 | null |
Pricey however nice.
Hilton is proud of this property. Value for the dollar is a bit out of whack. The rooms and public areas were clean. The restaurants and price of cocktails were quite high. Internet access in room at $14.95 plus tax should be an amenity included for the price of your stay. Access to meeting rooms for our function was convenient. Value for dollars spent, fair. In room toilet tissue, "John Wayne" brand.......Roguh & Tough. Needs to be softer. Staff at check in and checkout was less than cheerful. Checkout was the worst. An error was found with the bill and I was made to feel as though it was my fault. If it were a personal visit with a choice, I would have searched for an alternative. | 3 | null |
Convenient & comfortable
I was in Seattle recently for an opera. Based on a previous trip I knew there was a Hampton Inn nearby. YES!!! On north 5th St., just north of Mercer, is a Hampton Inn. Price is right and breakfast is included. It was convenient and comfortable. I may well go back (for more operas, of course) and plan to stay there again.
My ONLY comment is that the bathroom was meant for a giant--sink too high for me as was the hook on the back of the bathroom door. (NOT a complaint, as I dealt with it.) | 5 | null |
Surprisingly great!
My husband & I live only an hour from NYC but we occasionally enjoy the convenience of staying in town. Despite the hoards of tourists crowding the lobby at various times of day this turned out to be a great hotel. Expectations were modest & it exceeded them all. The executive king room was beautifully appointed, fresh, in great shape, & even had a little kitchenette as a bonus. And a central lighting fixture over the bed! Marble bath was more than adequate in size, functionality & amenities. Our room faced 49th Street which provided an open view to Worldwide Plaza's outdoor space. No disturbing noises. Found a discounted rate for Sunday night, wanted to stay again on Tuesday, but was disappointed to hear that rates double during the week. We'll return some other Sunday. Oh, it really can take a half hour for the valet to retrieve your car, so plan ahead. I say give this place a try but insist on a renovated room, high floor, away from elevators. | 4 | null |
Good place for short trip
Very good location, near of many places to go: china town, Parks, even downtown, if you like longer walk. Bus and metro station are nearby. Acceptable American style breakfast in a nearby restaurant. Take the package of the Aquarium and the science museum, it is worth. | 4 | null |
THIS REVIEW IS A LONG TIME COMING - AMAZING ON EVERY LEVEL!!!
I have stayed at this Doubletree Hotel since November of last year and let me EMPHATICALLY STATE: Best hotel I have ever stayed in along with the best staff.
This Doubletree is like a hidden gem in the heart of New York City. The location is great - near MSG but away from all the noise and although it's a fairly big hotel, I feel like a VIP whenever I speak with any of the employees.
The rooms are up to date - modern with a selection of cable channels that any hotel in the U.S would envy - (huge selection of HD channels). The beds are soooooo comfortable with down feather pillows - I get great sleep every night.
The restaurant has a nice selection of appetizers, main courses and desserts. I would recommend the salmon(delicious). The servers go out of their way to smile and take care of your needs.
Yes, there are only 2 elevators but you know what?? I have NEVER had to wait very long for them and they are fast to the floor requested.
Overall, the General Manager has put together a group of hard working and caring employees that separates this hotel from many many others. James(front desk manager) is in my opinion, a caring and excellent manager. Along with the other front desk mgr Will, they answer my every request.
I don't want to leave anybody out so I am giving props to every front desk employee I have dealt with: Nicole, Ashley, Eva, Judy. Miguel(Security) is always helpful as well as the house man Israel.
Bottom line is this: I don't work for this hotel, I travel a lot and I thank my lucky stars I stumbled upon this GEM of a property. I can't find anything to fault so I am not going to try and think of something. The rates are great, staff is great and amenities are great.
What are you waiting for??? See for yourself !!! | 5 | null |
Average
We stayed at the Handerly Union Square, the hotel itself was average, and nothing special for what you pay. There was a lot road noise, along with protesters across the stress however, the hotel did offer ear plug in the room upon arrival. We had a street facing room which I would not recommend. The hotel was overall clean but had an odd smell (probably because it was old), however rooms and halls are very small. What really surprised me is that you have to pay an extra $9.95 for 12 hr of WIFI, if you are in a heritage rooms. I have to say this really annoyed me because you are already paying $$$ for a small room and they are charging for something that is usually free. If you are looking for a budget friends place I would not recommend this hotel. | 2 | null |
Complete Waste of Money
Ridiculously overpriced hotel. We chose this hotel because of its location and also because, by this point in our trip, we knew we'd want to keep costs down. It ended up being just $100 cheaper than The Red Lion in Seattle (a smarter hotel with very good reviews).
Our rooms weren't cleaned for the entire three nights of our stay, despite making two requests. Upon complaining, we were told the housekeeper had left. Amazingly, we weren't offered clean sheets or fresh towels. This meant we ended up drying ourselves with wet towels for three days straight. I could understand if the price were low, but at almost $200 per night, we paid for one very average room with no cleaning service. The breakfast was too early to wake up for (finished by 9.30am... sorry but we're on holiday) so I fail to see the value.
The pool is nice but the floor around it is a serious safety hazard. My husband warned me it was slippery and so I stepped extremely carefully. Still, I fell and bruised myself badly. Not sure how Travelodge has not been sued for this. If you have children, be careful.
Upon informing the manager of their failure to clean our room, she lied saying that our Do Not Disturb sign had been on the door the night before, that she had seen it with her own eyes, she had tried to shove a note under the door telling us the housekeeper was unable to clean the room because of the sign, but hadn't managed to fit it through. In addition to ensuring the sign was OFF the door on the last two days because we wanted a clean room, someone had managed to shove a note under our door on the first night with no trouble, so she was clearly, shamelessly, fabricating a bunch of lies in order not to be proven wrong, it would seem. Eventually, she accepted their fault and offered us a $60 refund - pathetic.
Of everywhere we stayed during our three week tour, this hotel had the worst value for money. My advice is to stay somewhere the standard is reflected in the cost. | 1 | null |
not pleased
now that days inn charges me to park right outside my room, i will never return. rooms are not very nice but i stayed there because the price was cheap and i could park there. now that parking is charged, i will stay elsewhere, | 1 | null |
Disappointing
The online photos gave me hope, but the amenities are sorely lacking here. The walls are paper thin, many rooms face a noisy highway, the Internet was as slow as dial-up, and the parking garage has such narrow ramps and turns that I could barely get a large sedan out of it. | 2 | null |
Only hotel I've ever left 2 hours after checking in.
I should have known when I pulled up to the Allerton and no one greeted us that this would turn out bad. I waited 10 minutes for someone to valet the car. No bellhop service, so we hauled everything up ourselves.
The front desk staff was friendly.
Walking off the elevator on the 20th floor, the carpet was worn and stained. The walls were beat up, and the patch jobs on the wallpaper looked like a 2nd grader repaired it.
Getting to our room, it's nowhere near as big as the pictures online showed. The shower had soap scum on the walls, the grout was dirty, and the sinks hadn't been cleaned out. Our linens hadn't been changed as evidence of the hair and stain on the sheets.
The staff did try to get us in a different room, actually much bigger, but the overall experience made us wonder the cleanliness of the hotel cleaning staff. Wouldn't go back here again especially since there are much newer/cleaner hotels for just $20 more a night a couple blocks away. | 2 | null |
Awful experience. Terrible staff! Do not stay here!! So rude!!
I booked two rooms with doubles beds and a seating area. We were given two small rooms with king beds. The hotel staff told me that my reservation was only a request and that I could not have the rooms I booked. It took 3 people, over 45 minutes and finally we were moved. We were late for your dinner reservations. We asked to speak to a manager multiple times and were told one would come up to our room, one never came. We never even received an apology. Awful experience. I will never stay here again. The bell man did not help us with our bags. We got a cart ourselves and as we were wheeling it upstairs he told us to bring it back down when we were done with it! | 1 | null |
Second visit even better than the first
Last stayed in 2005, before a minor expansion that brought their room count to 23. It's located in a small group of brick-faced row buildings that date back to who-knows-when. Two of the buildings still have fire marks on their second stories, evidence of the time prior to establishment of municipal fire departments when insurance companies had their own fire brigades. The fire mark confirmed the building owner's participation in the insurance program.
Yes, it's a charming boutique hotel in a great location. It's just off beautiful Rittenhouse Square and very close to upscale shopping as well as being near many great restaurants -- from high-end, well established places to the trendy, smaller spots. But it's the people at Rittenhouse 1715 that really make the difference.
All of the staff go out of their way to be helpful. While enjoying the complimentary continental breakfast in their cheery basement cafe, I noticed a newspaper on a shelf and thought I'd read a bit while finishing the excellent coffee. It was the previous day's edition and, when the server realized that it wasn't the current paper, she raced upstairs to grab that day's edition and brought it to me. Just one example of any number of instances of exceptional service that I experienced during my 4-night stay.
Speaking of the breakfast in the cafe, while pastries, fruit and coffee/tea are included in the room rate, they also offer fresh squeezed juice ($4) and omelets, pancakes, waffles ($8 each), all prepared to order. The chairs and tables are French bistro-type and the china is attractively mismatched. Table linens, like the room bed linens and towels, are Frette.
My room was on the third (top) floor of the original building. Small but very attractive and well lit with three lamps -- all with 3-way bulbs-- and with a large, openable window looking south. While the daytime high temperature one day was 89, my room was comfortably cool although there was no individual in-room A/C adjustment. I could have adjusted the vent opening to moderate the cool air flow but I was very appreciative of the coolness. It was also a quiet, central air system, thankfully, not a noisy window unit. The heating equipment, which I never needed to use, did have individual controls.
If you enjoy smaller, more intimate properties that offer attractive and comfortable accommodations at a reasonable price, I think you will be pleased with Rittenhouse 1715. | 4 | null |
Very overpriced. Nice rooms and bathroom but pathetic shower.
This is a fairly nice hotel but very overpriced for what it is. The rooms are nice and I don't find them small as other travellers have noted. The bathroom is large and nice but there was a rubbish cheap shower there. The head kept falling down back towards the wall and the holder kept sliding down the rail. Ridiculous to ruin the room like that.
Breakfast was good quality although the staff overall were a little rude and fairly indifferent. More interested in chatting amoungst themselves.
The desk in the room is TINY and fairly inept if you want to tray and do work on it.
Very good location.
I wouldn't stay here again as its way, way overpriced. | 3 | null |
Don't Believe the Hype
When I was looking for a place to stay in Charlotte, I was very skeptical about this hotel. I had read many poor (recent) reviews that kinda turned me away from the hotel. But at the last minute we decided to give it try and I'm glad we did. 1st I must say some things about Charlotte: getting a hotel in Charlotte is expensive. period. And if you want to park anywhere in Charlotte, you have to pay. 2nd, a little about me: I'm not picky. I can stay in a tent and have my bathroom on the otherside of a tree. So, let me move on. Bad 1st: no coffee in room. 2nd: no wifi in room. I feel these 2 things should be standard in all hotels, but here it wasn't. So that's my only bad for the place. Good: Staff was most courteous and kind. We accidently made our reservations for the wrong days, called up immediately and the dates were corrected without any problems. The rooms were nicely furnished, decorated, and comfortable. Though we had a do not disturb sign on the door all day, when we returned they called and asked if we needed anything and delivered fresh towels promptly. Excellent service! If I had to have an EH section this is what I would put in it: The bathroom. It was modern in all appearances but while you sit there you notice things that were sloppily done (renovation wise): Though modern, the tub was outdated and and the handles on the shower were mis-matched. The tile was nice, but at places it looked like some shoddy craftsman ship. Some of the features, though relatively new, looked like they may have gotten a scratch and dent special, you could see brush marks from a painting job that had been done. Once again, you really don't notice these things unless you get the opportunity to sit in there and look around. For me, it was clean and served all my needs. When in Charlotte, we didn't use the hotel but to sleep and shower for the next day. For the price and location, I would definitely stay there again, and would recommend it to others. A very nice and enjoyable stay. | 3 | null |
Bed Bugs
I would have loved to give this hotel a good rating as everything was perfect.... except for the bed bug bites. Three small bites ruined it for me..... Though the location, customer service etc. was fantastic...... Let me clarify, that the rooms were very clean and well maintained, but nevertheless that wasn't enough to rid it of bugs.... | 2 | null |
Seek alternative Hotel
The outside looks great but the inside and rooms, not so much. Inside lobby kind of looks like the Tower of Terror lobby. Five elevators, but didn't seem like they all were working, waited 15 mins on my floor for one going down. Had to go up to go down and the doors took forever to shut. Room was very old, furniture too big for room, wallpaper peeling and the bed OMG. It was a sleep number that didn't work..I was sleeping downhill. TV was one of the old large one and not many channels. Bathroom very small and tub had enamel missing in center so you saw metal coming through. | 2 | null |
Great deal in a great location!
My husband and I stayed here on our second trip to San Francisco and were honestly surprised at the quality of this hotel for the price. The location could not have been better: less than a block from China Town, steps to the Union Square area, and super close to the street car and bus lines. The area felt safe, even at night. We had rented a car to take a day trip to Napa, so the valet and parking deck were a huge bonus. The front desk was amazingly helpful with directions and information, and when the hair dryer was broken in our room we had a replacement within minutes. The rooms themselves were small and a little dated, but clean and well appointed. The wine tastings in the evening were a lovely "before dinner bonus". We would absolutely stay here again! | 4 | null |
Nice stay
We stayed two nights and we were pleased with how clean our room was. The bathrooms were clean and well stocked with hygiene items and towels. The TV channel selection left a little to be desired, but enjoyed having a 37" LCD TV to watch. The morning breakfast was very good, it offered a nice selection of items along with the fresh coffee and juices. We switched rooms because we were too close to the exit door and heard the door slamming from our room, so I mentioned it to the desk clerk and they moved us to a better room with no noise. I enjoyed my stay and would recommend staying here. | 4 | null |
Nice Boutique Hotel
We recently returned from a trip to San Francisco and stayed at the Hotel Adagio. The hotel is very conveniently located to Union Square and was an easy walk to the convention center. At check in we were upgraded to a junior suite which was very roomy, well maintained and comfortable. The staff was friendly and very accommodating. The bar and restaurant were excellent. I would have no qualms about staying at this hotel for any future trips to the area. | 4 | null |
Room was dilapidated, parking made me nervous
The hall carpets were worn and dingy. The desk swivel chair was broken and dipped to one side, almost to the floor, the nightstand and counters looked like they hadn't been cleaned well, but maybe they were just stained. Also, the parking structure felt sketchy. Nothing happened to either me or my car, but the whole place felt a little creepy. The previous night I stayed at a Best Western, which was much nicer and about $10 less expensive. I only switched hotels because the Best Western had only the one night available. When I checked out, the front desk clerk asked me how my room was. I told him it was a bit dilapidated. He said the hotel was due for some renovation. | 2 | null |
other reviews are pretty accurate
Pros: convenient to freeways and all things San Diego, inexpensive (we paid $59), WIFI did work, large rooms (ours had two bedrooms), sitting area, sink, fridge, microwave, in-room coffee maker, next door to Starbucks, area looks better in the daytime than at night.
Cons: old, not very nice, room smelled musty, breakfast was coffee, cold cereal (raison bran and frosted flakes), styrofoam bowls, a bowl of oranges, and about a dozen danish pastries that were quickly gobbled up and never replenished, the juice machine had a hand-written "out of order" sign taped to it, across the street from nude nighclub, towels in bathrooms looked and felt like they were 20 years old, pool was closed, bottom floor rooms were closed for "renovation.".
Bottom line: it's $59 for a hotel room in San Diego. What do you think you are going to get? Not a place you would want to stay more than one night, but if staying overnight is all you need, $59 is an inexpensive option. | 2 | null |
Well worth the price
An aging lady, old style with doors directly off the parking lot, however with our car just outside the door we keep the keys close by and if someone messes with our door we can hit the car alarm to scare them away. Great sound proofing, no noise from adjacent rooms, frig was total silent and the window AC was quiet. Small bathroom with a cigarette burn on the tub and smokers wonder why hoteliers are pushing for smoke free. Room has no smell of smoke and carpet was OK. Room 147 is as clean as the maids can make a room that has been remodeled on the cheap with some odd corners that are hard to reach. Have seen much worse and price is not always the best measure. Pleasant staff that had no problem letting me check out the room before I registered. They gave us a better rate than the Texas Welcome Center booklet coupon. Fast internet, good TV. Decent DIY breakfast. Place was a pain to locate even though it was just off the freeway; we should have followed our Magellan exactly. | 3 | null |
Nice
It is the second time I spend 1 night in Chicago.
The room is very nice and good size, the bed is very confortable! The location is also nice - but if you're planning to use public transportations you should prefer something closer to Millenium Park! And that's it!
The music in the lobby is so loud that you think you are in a boite! Doesn't look like a family friendly hotel... but for people that want to enjoy the night. There's many people (that doesn't look like only guests) drinking in the bar and talking aloud! Too noisy place.
It was our anniversary so I asked if they could give us a lake view room (I sent an e-mail feel days before) but when we arrived they said it was not available and gave us a terrible city view (just looking at one really close building - if at least it was a nice city view...). When we asked if it would be possible a late check out they said it would be +U$100 for +1 hour.
Last time we stayed at Hyatt Regency that's an older hotel and maybe the bedroom is not as nice but... it was much better experience since they answered our requests and even gave us a nice welcome treat and card. | 2 | null |
Worst part of our trip.
My girlfriend and I stayed here mid week in early September. We had booked the room through Expedia and when we got to the motel they did not have our confirmation number. Thankfully they still had a room but charged us their higher rate instead of the rate that we paid through Expedia. And it went downhill from there. The only parking was a garage across the street that we had to pay an extra $23.00 for. We also paid extra for internet in the room Which we could not get to work. The ESL employee at the front desk was absolutely no help. The room was clean but it had a 13" color tv....really? The view from our window was a brick wall about 6 feet away. The absolute worst part of our stay was that the people above us were up all night walking around on what sounded like a hardwood floor, so we ended up getting a horrible nights sleep. In spite of our horribe stay at the Grant, we had a great time in San Francisco. If you plan on going, don't let this motel ruin your stay. | 1 | null |
Average hotel for above average price
Not much bad I can say for this hotel but not much good either. Average at best. OK, wait, the $11 drink I had at the bar was good but not worth $11. Bed was, OK. Bathroom, OK. TV, OK. Get the drift? Nothing spectacular to set it apart of other hotels. Oh, and the front desk ran after me to return my drivers license after they failed to return it. That was nice of them so I'll give them a 4 for service. | 3 | null |
Nice rooms, comfortable beds, good location
Walking distance to Union Square shops, lots of restaurants close by, nice clean rooms and comfortable beds - I will be back. | 4 | null |
Our first choice...
Living in the Central Valley, we take short trips to San Francisco as often as we can. And when we stay overnight, we often choose the Handlery! Cute, quirky little hotel. Immaculately clean, and such kind and friendly staff. And great prices considering they are RIGHT on Union Square. We'll stay there again and again... | 5 | null |
Needs work
It was a good location for the reason I was in town. The elevators were not always functioning. The room was not the best value for the cost based on the age and repair need of the building. | 3 | null |
Small rooms, but good service
When I checked in (my firast time at this hotel), the desk clerk saw that I was a taller man, and offered to upgrade me from the "petite" room to the regular room (not sure what term she used). I appreciated the upgrade, but when I reached the room, I had difficulty believing that they had smaller rooms than the one I was standing in. As older Chicago hotels go, it's pretty standard I guess, but it's definitely not roomy. The elevators are tiny and awkward, but typical for older Chicago hotels. And the bathroom is also cramped, which can make toilet necessities tricky. I had difficulty with my remote control unless I was standing less than four feet from the television. And the intenet connection was at times lousy, and when there's a daily charge for internet service, it should be perfect. That's probably it for criticisms. On the brighter side, the bed was very comfortable (except for a few down feathers that kept creeping through the bed padding), and the pillows were great. The A/C had a musty smell, but it held its temperature, which seems to be a rarity for many hotels these days, even the pricier ones. The bath towels were a step up from most. The marble shower stall was actually surprisingly roomy, and it had a nice high shelf to hold everything, a simple but appreciated feature. The shower head was fantastic! The water pressure was great for the sink, toilet, and shower. In fact, the shower head is so big and has such great water pressure, it single-handedly made up for the less-than-ideal elements of my stay. The room was very clean. The staff was very well trained and friendly and professional. And the buffet breakfast, even at $18.95, was much better than most. The breakfast potatoes were excellent! Room service was very good. And the hotel is in a great location. All in all, it was a very solid, though not perfect, hotel stay, and definitely better than most. | 4 | null |
Chicago
Thw W Chicago City Center was outstanding. The staff was on point especially Eden the concierge. I had not prepared for the cold weather in April as I was traveling from the West Coast. Eden found a hat for me, it was a great help. I look forward to staying at the W again in the near future. | 5 | null |
Great property but not my favorite location.
Selected JW Marriott to try something different in Chicago, where we go often for weekend getaways. The property gives a very nice first impression: friendly valet, sparkling clean lobby, even a lovely lilly scent. Check in was smooth and speedy.
We were in room 1108 and were a bit concerned about noise because it was the first room next to the elevator bank. Fortunately we did not have any problems and could not hear the elevators at all. Our view was of an interior building scape, so we did not experience any of the noise issues that others have reported on this site.
Our room was lovely. Very clean, modern decor, well appointed. The bathroom had an enormous soaking tub and a great separate shower with adjustable shower head to customize your spray. Very comfortable bathrobes and plenty of fluffy white towels.
We had a 1 king room and it was a typical size for downtown Chicago- not too small. Just enough room for an additional easy chair and table. WIFI worked well and was free because we have Marriott Gold status. $14.95 per day if you have to pay for it. Turndown service was a nice surprise and the bed area had great light for reading with small reading lights if your bed partner was sleeping.
I did not use the fitness center or spa, but walked through to check out the swimming pool. I'm not a gym person but this place was impressive. Possibly the nicest I've seen in my travels. The pool was a bit of a disappointment only because it was part of the fitness area versus on a rooftop or exterior area. I felt very confined. But that's just my personal preference- the place was clean, towels available and altogether very acceptable.
Here is my very picky piece of feedback and is no reflection on the hotel. Sadly the location was not my favorite. This property is located in the financial area of the loop and as a result many eateries and shops within close proximity have hours catering to the 9-5 weekday business set. Granted, it is absolutely not far to walk to other places but we found this frustrating at times (particularly Sunday morning) when we wanted to grab a quick bite somewhere other than McDonalds or Dunkin Doughnuts. There are places there- Pret a Manger, Au Bon Pain, Corner Bakery- but all closed. Even one of the drug stores had odd hours. Just a point of consideration.
Overall, great stay and if I had business in this area I would absolutely stay there again. | 5 | null |
Great location and hotel
A block away from the BART System and Cable Car "station". Hotel was clean and comfy. Concierge was clueless. Asked what they recommended during a rainy day in SF and the guy told us to go to the movie in the mall across the street. That's the best you can do???? Also, another rep sent us to an Italian restaurant down the street only to find it closed. Best to have a gameplan before asking the staff. | 4 | null |
Disgusting Mold & Dirt
This place is disgusting... There was mold all over our bathroom and when we wiped the floor with a towel it turned black. Our one year old crawled across the carpeting in our room and his feet, knees and hands were black after just 15 feet. | 1 | null |
Huge room and good service-- what's not to like?
The Andaz is a comfortably contemporary hotel, but not self-consciously so like some of the Starck hotels. My room was large by any hotel's standards and huge by NY standards. A few odd touches-- like the revolving wardrobe.. not sure why. Check-in was via iPad was easy as was check out. My only complaint about the room was the lighting by the sink. While this very soft light is flattering, it's tough to put on make-up or I suspect shave. On the positive side, there were a few smart touches. Why haven't other hotels offered "free" water and juice (and snacks) in the in-room bar? Okay, so I know I'm paying for it in my room rate. Still a nice touch. Ditto for serving "free" wine and juice in the lobby. Makes it feel more like a boutique hotel. Nice. And a small but important touch-- the scrambled eggs were perfectly cooked, not the rubbery eggs usually served in hotels. I'd go back. If you haven't gone, try it. Good location, great rooms.... very good place. | 5 | null |
What a great boutique hotel
It's my second stay at this hotel. In a word: fabulous, small and elegant with great, personal service, yet spacious rooms with comfortable beds. Centrally located, a real gem! Breakfast is an added bonus. | 5 | null |
Once was enough.
My husband and I recently traveled to New York City in celebration of our wedding anniversary. We wanted to stay someplace extra special and chose the Waldorf based on its historic background, reputation as a top property and location. The location did not disappoint us, however, upon our arrival and after having settled in, we decided to try and grab some lunch at Oscars. My husband ordered a meal from the menu. After 20 minutes we had to ask the status of the meal and it should be noted that the restaurant was not busy. When he received his burger, he was presented with french fries that a very long black hair in then plate. We got up and left and of course did not pay for the meal and never returned. The renovations caused confusion at the front of the hotel as we were told to go out through the back entrance, even though access to the street was open. Renovating is obviously needed as there is a dingy, yellow dated look to the hallways of the hotel (wallpaper was also pealing). On a positive note, the staff was accommodating (ie., our tub, sink and toilet did not work/drain correctly, but they immediately addressed these issues). The room was nice, but again, is in serious need of updating... not great for the price, just nice. The bed was very comfortable but coffee makers and the replenishing of the coffee cups and coffee are not the norm. Also our room over a seven night period was never vacuumed. Overall, staying at the Waldorf did not diminish the great time we had during our week stay. But next time we travel to NYC, we will definitely stay somewhere else. | 3 | null |
Didn't hit the mark
Just returned from a stay at this hotel and am generally feeling disappointment. Ritz-Carlton is the upmarket face of Marriott. It's so upmarket that my Marriott Rewards Platinum status counts for absolutely nothing at Ritz-Carlton. So I am a member of the general public for this stay.
Honestly, I think I may have done better at the nearby Marriott or Courtyard by Marriott. The stay got off to a bad start at check-in when I was told that "R-C is a different kind of experience". Funny really, I took my own bags in a regular elevator to a regular hotel bedroom, so it didn't feel much like a different experience.
Breakfast Monday was excellent - crab eggs benedict. I'd recommend!
Monday mid-afternoon returned to my room to find it hadn't been cleaned. Called down, pointed this out, and asked that it be done after 5pm when I went out. Returned to the room at 8pm to find no progress. Called down to express my disappointment and asked for no disturbance as I was tired after the previous day's long journey. 8.30pm a lady knocks on the door and asks if I need anything. No thanks. Bad timing.
Two days later, dirty tea cups left in the room. Hmmm.
At checkout I was asked how my stay had been so I explained it hadn't reached the level at which my expectations had been set. This resulted in my laundry charge being credited. A nice gesture, and appreciated, but nothing more.
I'll summarise quickly - housekeeping was a clear disappointment, most staff were good and friendly, but one or two clearly felt the R-C brand outshone Marriott. This might be true generally but not in this case. This is an OK hotel but not good value for money and the management need to pay attention to some details to recover. | 3 | null |
Good choice, nice location
Found no problems with checking in.
Staff were very friendly.
Room on the 18th floor was nice and clean and wireless internet was fast.
Food was very good.
Short walk to the gaslight quarter and sea front.
Would definately stay stay again. | 5 | null |
Plain RATCHET!
well first off let me just tell you i am very dissappointed at this hotel. Me and a girlfriend was looking for somewhere to just kick back and chill when i stumbled across this mess. Dont be fooled by the pics this aint no classy place or nothing like that!!!!!!!! Second of all i woke up and lost my heel. Told the front desk and they had nothing to tell me. NEVER stay here they shoe thief! | 1 | null |
Very good location
Stayed at this hotel with 3 friends from 2-7 March. We booked two rooms. Both rooms were very small and the hotel upgraded us to bigger rooms for a small fee. Not a lot of room to hang clothes in wardrobe, the drop only 3' max. But anything longer you could just drape on a coat hook with one of the hangers. The bedroom and bathroom were spotlessly clean (again tho no shelf in bathroom for your products)
The location of hotel is excellent. Just a 5 minute walk to Times Square and a ten minute walk to the Port Authority bus centre where you get the bus to the airports and the Outlet at Woodbury Common.
There is an excellent coffee shop which isnt over expensive which serves delicious danish pastries and croissants! No tea or coffee facilities in the rooms.
Overall the faults that we found were small. Any of these were soon made up by the excellent staff who were always helpful and courteous. Rooms were clean, plenty of towels and hot water. | 4 | null |
Worst Customer service experience I've ever had
Don't go there. They treat their guest horribly! I worked customer service for years and I can be pretty forgiving of people in the industry. I was shocked by how poorly they treated us. I would never, ever recommend this place to anyone. The hotel itself was beautiful, but the staff was awful. We ended up leaving the hotel half way through our stay because we were so dissatisfied. The security officer was so mean and wouldn't even let me speak when I was trying to complain. Awful! Just awful! | 1 | null |
disappointed
We booked a weekend getaway with my cousins, there were 4 of us (1 couple and 2 teens). We paid for the room with 1 King and two bunk beds for the boys. When we got there we were told we were being put in a different room style. I didnt realize until we got to our room that we had a room with 2 doubles and a sofabed - downgrade. No refund was issued as we booked through hotels.com and apparently this means that the wyndham can downgrade you and not have to issue you a refund for the difference. I was pretty upset about it as now we had a smaller room and were short a bed we paid for. check in was at 3pm and the it took us about an hour to get through the massive line.
we finally checked in and went up to the room, the sofabed had sheets on it, but there was no comforter in the room at all for us to use with it. there was an awkwardly placed sink in the middle of the room and a tiny room (i should have measured it) in the corner of the room that held the toilet and shower. i am a petite girl, but still did not have enough room in the bathroom to use the toilet/shower, it's very cramped.
there was a wall btwn the beds and sofa area, but the AC was on the side of the sofa area, so we were melting as we slept.
parking was a nightmare, we circled around ALL the buildings and then finally squeezed into a spot btwn two SUVs.
took us an hour to fall asleep as we could hear the people in the room above us running across their room.
i was thinking the wynham would be nice, but will never stay at one again.
pros:
near seaworld
microwave/fridge in room
cons:
be aware of room downgrades
small bath
sink in middle of room
no comforter for the sofabed
no safe in the room
long check in lines
parking is a nightmare
walls/ceilings thin
lack of AC in sleeping area | 2 | null |
What a Gem
We had read online about the extremely welcoming, friendly, and professional “Breakfast Lady” before we arrived at the hotel for our first visit to Chicago. The write-ups did not do her justice. You have a gem there.
However, I would like especially to recognize Ms. Jing Su, the intern on duty during our visit. She was knowledgeable, friendly and professional. She went out of her way to insure our comfort without being over bearing. She is a natural for the hospitality profession and will go far. She is lucky to have the opportunity to train with Residence Inn Marriott. But Marriott also has gained much. Jing Su did a phenomenal job in making the guests feel welcome and comfortable. | 5 | null |
Great location in uptown
This was the fourth time I stayed in this hotel since 2009, twice with family, twice alone on business. I love the location - if you stay uptown central park south is great location, literally across from the park and the ice rink. Breakfast is perfect, although pricey - you pay 34$ for a buffet plus tip. The bar and restaurant is also nice for a hotel. But nothing beats the location. Just walking distance from the MoMA, Colombus circle, Rockefeler ctr, lincoln centre, the shops of 5th ave and a little longer walk to the natural history museum on central park west. Good restaurants in the neighbourhod. And FaO Schwarz for those with kids. As most New York hotels, the lobby is magnificent as most common spaces but rooms are less attractive. Bathrooms feel old and a bit offputting and rooms are small. Even though you are really on central park, for 600$ or more you are bound to get a room looking over 58th or airconditioning system. Overall I like the place for its unbeatable location if you choose to stay in uptown but the rooms can disappoint and expect to pay dearly for the experience. | 4 | null |
Not Bad
Stayed here for 6 nights. Hotel is getting a little dated. It is in a good location right downtown.Plenty of food within a few blocks (local, no chains). rooms were clean and maintained. TV was old Tube style. Bed was med soft/firm. bathroom was clean with good hot water. No problems | 3 | null |
Good location, competitive price, a little worn-out
Great location wihtin walking distance to White House and even to Georgetown and J F Kennedy center. Large rooms, really nice and helpful personnel. The area is within George Washington University area, and there is not much reastaurants or other amusements during the evenings. (not for those who are more after lively nigth life). Again I had troubles with the noise coming from air conditon system outside the room, and we even changed room but it did not help. (I am too sensitive to the noise, propably) | 3 | null |
Nice hotel and location
This hotel is very nice and the staff is very friendly. The staff is very professional and go out of their way to make sure you are taken care of. The best part of the stay is the convenience of having many things around you. The convention center is attached, and the SA river walk is right there as well.
The parking is a little pricey, but so is everything else at the hotel. | 4 | null |
Good find in Seattle.
The hotel was clean and front desk was accommodating and efficient. Initially, they had put me in a double room, but let me change to a king size without any questions. The room itself was clean and bathroom was well scrubbed. The house service was very good, and deserved a tip. Front desk had apples for their guests, and kept my luggage after my checkout. The hotel's business office was very helpful in printing out boarding passes. I took a long walk to get to wharf and piers through an area which was safe (early morning or evening) but a bit sketchy (homeless people camping out).
Even through the hotel is a bit out-of-way from Seattle attractions,you are no more than an easy 10 minute walk from the light rail ,which can take you downtown for $2,50/ride within 15 minutes. I booked the hotel through Priceline, and even though it wasn't cheap (!!), but still cheaper than all other published rates for hotels. Even though I am recommending this hotel, you may think about staying close to airport for cheaper finds. Of course, you have to balance the price difference with the commute to attractions. There is a great bagel shop from across the hotel, and you should definitely get a bite there.. | 4 | null |
Maybe it's better when there isn't a convention
During my stay here at the Marriott Marquis & Marina in San Diego for the IASA convention, I was unfavourably impressed by the slow service. I suspect it may be due to the fact that they have difficulty handling large conventions, although I don't think they would ever admit it. Here are some examples from my two short days:
1) The 'spoon' incident: I ordered takeout from an Indian place nearby but didn't receive any cutlery. I called downstairs and asked if they could please send up a spoon which I thought would do the job. They said they could in 10 minutes. 45 minutes later, with my food cooling significantly, still no spoon! I called downstairs again and was told that someone was on his way and would be there in 10 minutes. 20 minutes later, someone did come with a spoon, but my food was cold. The kicker? 20 minutes later another person came with another spoon which was now useless. I should have just walked two blocks to Starbucks, bought a coffee and got a spoon there.
2) Housekeeping: Having flown in from overseas, I was badly jet lagged in the morning and put out the 'do not disturb' sign until early afternoon. I then called the front desk to let them know I was leaving the room and that I would like someone to come by and clean it. When I came back 1.5 hours later, the room had not been cleaned. I telephoned to ask why. Thus began a 45 minute saga of them sending people up to replace towels and empty rubbish bins. During this period, three different people actually came up to the room effectively to do the same thing - completely redundantly. I felt sorry for them because they were earnestly trying to help; it just seemed the communication had broken down somewhere.
3) Can I help you sir?: Having finally resigned myself to the fact that it was probably better just to walk to the grocery store than to order room service, I went downstairs to ask where I could find the nearest Ralph's. But I couldn't talk to anyone because the people at the bell desk just stood there and stared at me when I walked up to the counter. It was weird. I finally managed to locate the concierge in the large lobby. He was at a computer station in the corner of his large enclosure, carefully trying not to make eye contact with anyone. Awkwardly, I stood there for about a minute before finally blurting out: "Hello! Do you know where I can find a Ralph's?".
When I got back from Ralph's, I called to complain about the service, and this was the most annoying bit: When I tried to explain how poorly things had gone during my stay, describing all of the above incidents, the lady on the phone reverted to the explanation that "We have different departments and we at the 'At Your Service' desk are not in charge of housekeeping or room service. I told her that didn't matter to me. I just wanted to know what was going on. She transferred me to a 'manager' who again offered the explanation that "We don't have any control over what department x or department y does here on the 'At Your Service' line". It was like she worked for some sort of hugely complex bureaucracy with ministries of housekeeping, room service and spoon delivery which - all completely autonomous!
Anyway, my recommendation is to avoid this place unless you plan to spend the entire day outside the hotel golfing or going to Sea World or whatever. Maybe most people do! I probably confused them with my jet lag and erratic hours but come on, a hotel of this size should be able to handle it. Again, I suspect that they were pretty slammed by the convention, although they assured me this was not the case. | 3 | null |
New owner has no concept of customer service!
My wife and I visit SF regularly and have stayed in many motels and hotels, some good and some bad. We often wondered how the Greenwich would be, and we found out the hard way. Our key card would not unlock the door when we got back at almost 12 midnight, no problem untill you want to get the manager guy to reactivate it. office is locked up tight,no one comes to the door or window while you ring the bell and beat on the doors and windows for almost an hour. If you go around the corner and knock on his bedroom window long enough you will finally get him out of bed with a pissy attitude and questions asked to you why his card wont unlock his motel room door. And if you ask for any discount for the inconvenience good luck,getting 10% off was like pulling out his front teeth. We will not stay here ever again. This is a noisy location and room 40 does have bugs, itched all night. | 1 | null |
Bring an Armored Car !!!
Staff was friendly. Check-in was speedy. Breakfast was great. ( Shuttle service non-existant unless going to love field, isnt there a Embassy Suites - Love Field ?) Mavericks game and Medeivil Times were a Big (" NO !!!" ) . Also my truck was broken into whoever did it shoved a screwdriver in my drivers side lock and opened the door. We saw a security guard walking the parking lot but it was all show !!! The truck was in a well lit spot. On the way to the Mavericks game there was another man saying his vehicle got broke into also. When i left I noticed the signs saying park at your own risk. That is true, If you do pick this hotel please have someone to watch your car. Oh please have a dress code for breakfast- to many nasty people in bath robes in line for breakfast ( VERY NASTY ) !!!! | 1 | null |
Don't Do It!!!
My boyfriend and I were in New York (originally for 3 nights) but because of Hurricane Sandy we had to extend for an additional 5 nights, our comfortable 4* hotel near Times Square was full and we had to find alternative accommodation... this was the only thing we could find, we new it would be a downgrade but we had to have a room over our heads, even if it did have the cheek to charge the same amount as a 4* hotel.
We arrived and waited to check in... the lobby didn't look to bad, some nice touches had been added to it to make it look welcoming.... AND THAT'S AS FAR AS IT GOES.
Funnily enough a guy that had just checked in came down stairs and started telling everyone in line not to check in and that the lobby looked good but rooms were disgusting.
What we first noticed when checking in was how rude, unprofessional the front desk team were - they spoke to PAYING customers like they were stupid and bantered about being drunk the night before etc etc
We were early for check in so we went to the lower ground floor to leave our luggage and paid $4 per bag! - the lower ground floor honestly looked like a forgotten subway (not the place where you get yummy sandwiches - i'm talking about the underground trains!) ...
when we returned to check in we were given our room keys, there is no free wifi in the rooms but the lady who checked us in gave us a heads up about the free wifi in the lobby on the 17th floor.
took the lift up to the room ... everything stil ok.... the elevators are probably the most up-to-date feature of the hotel... when we stepped out of the lift, we knew we were in for a treat (!!!) the corridors and the room doors reminded me of a 1920s mental hospital or a prison... and there was just a really weird odour in the corridor
opened the door to our room and were like 'omg' at everything... the furniture, the TV (was one of those old school box shaped TVs), we didnt want to walk on the carpet in our barefeet... the bed sheets didn't fit the length of bed, the blankets and overlay are not changed for every customer... there was a fridge in the room that we wanted to make use of so we pulled the bed forward to find a socket - it was hanging from the wall and there was a thick thick thick layer of dust with OLD CONDOMS AND EAR PLUGS lodged in it... DISGUSTING!!! The bathroom wasn't much better - the floor of the shower was peeling, the shower head was rusty - i didn't even want to touch the shower curtain because I just felt so uneasy in this room.
There are no tea and coffee making facilities, although, if there were I can just imagine how grimey the kettle would be - that's probably why they don't have them.
Everyday that my boyfriend and I walked through the lobby and saw the queue of people waiting to check in we would mutter 'Don't do it'
I honestly would never have chosen to pay for this hotel given the choice but it was the only thing left in midtown at a time of need - and now we know why,
It's such a shame that this building has been left to be managed by somebody that quite frankly doesn't give a damn about this once glorious hotel (in 1928 and never updated since), or the service that his/hers staff offers to it's guests - the staff and it's state have completely ruined it - this hotel, with it's great history has the potential to be beautiful place in a great location, it needs an investor to come in and really bring back it's glory because at the moment it's a neglected mess!
Don't stay here - you can find something much better for the same price or cheaper if you do your research properly. | 1 | null |
This was the VIP floor?
My review of this hotel is mixed. I found the lobby and restaurant area very attriactive and well maintained. The restaurant and deli staff were terrific. They were courteous and professional and the food was good. There was a meal as part of our business meeting and again the food was well prepared and tasty.
My room was on the VIP floor and it was a mess. Stains on the carpet, either too hot or too cold, two items not working as they should. I had to call at 3 pm to get the room cleaned. Others in our group complained about the size of the rooms and the condition of the rooms. The rates were low for our group, but couldn't they clean the carpet at least? | 2 | null |
Good Location, typical City centre Hotel
Not the best part of town,from what I could make out, but the location for the Sapce Needle and centre are good. Rooms are compact (ish), but fine, Some have a bit of a limited view of the entrances to the carpark....
Emerald Grill is good for breakfast and dinner with a sizeable enough menu,
Staff are good but the front desk always seems busy no matter when you go there, | 3 | null |
Amazing service, exceptional experience
I travel a good bit for business and personally and have stayed in all kinds of hotels (though am partial to the boutique variety). I'm picky but fair and this is the first time I've been compelled to write a review. This was a family trip -- my sister and I took my mother to Chicago, which she'd never seen, for her 75th birthday. The service at the Wit was truly exceptional. They greeted us cheerfully and personally as we came and went throughout the 4-day stay and were incredibly helpful but two things struck me most: we went to the (downstairs) restaurant for drinks on a busy Saturday night. It was full of younger (i.e., more demographically desirable) people, but the bar manager was incredibly attentive to my mother and her also-elderly friend, spending a great deal of time talking with us about drinks, the city and any number of other things. They can often feel invisible at that age and he was wonderfully charming and generous with his time. Second, as we checked out of the hotel and were about to head to the L to catch the train to the airport, one of the doormen offered to walk the two+ blocks with us to take our bags. Clearly above and beyond expectations. He took us right to the train, making our trek much easier and leaving all of us much impressed.
The hotel is lovely and roomy for a boutique hotel (or maybe I'm just used to small NYC rooms) and the location incredibly convenient. Would highly recommend. | 5 | null |
Bye Bye Mercer. Never Ever Again
first of all, sorry for my English... sorry for my spelling...
why go to the Mercer when you can go for the same price much better service, much bigger rooms, no attitude what so ever, inclusive of breakfast... to mention a few reasons?????
I checked in early in the morning after a long international flight. i nice gentelman ehich i am sorry i neglected to take his name greeted me and explained to me that at this hour my room is not avalable. I told him i totaly undrstood, and since I came for 7 nights he should take his time choosing my room, and not give me the first one available. Suddenly out of no where rushes in Kelly and with all the amount of attitude possible says: "excuse me! our policy is not to give rooms before 3PM" ofcourse me and the guy who checked me in were in shock! since i knew that she will be the one to choose for me my room, I just explained nicley once again that i am in no rush.... that was checking in....
Last day... checking out, after 7 nights with no contact with the front desk...
Angie, this time... i requested a late check out at 3.30PM, Angie said she can only extend my stay till 2 because someone reserved my room, she asked if this helps me, I said no, since Im traveling to Tel Aviv even 5 minutes the luggege wont be with me the wole security prosses gets very long and tierying... I asked her to move us to a different room, she said they were fully booked (i checked their website, there were rooms in all catagories... lier!!!!).
finally i offered to pay. Guess what dear Angie said??? no problem, that will be a full day rate. Full day rate!!!!! not half? no!!! full day rate!!!! I left the front desk without a word.
Last year i stayed at the CROSBY STREET HOTEL, what an amazing hotel, same price by the way (they were fully booked this time, no wonder why), double the size of the room, double the size of the bathroom, amazing breakfast, every day or every other day they send you something to your room, they go out of their way to let you know how much they appriciate you choosing them. the exact opposite then the mercer. the room at the mercer was tiny, the decor was depresing, the bed was queen size rather then the king at the Crosby. then why stay at the mercer? for me it was the first and last time, I preffer businesses who appreciate my money and do not take it or me for granted. | 1 | null |
Great hotel location in Times Square - Fairfield Inn
Great location. Close to everything. Hotel was clean and extremely safe. Need a room key to get to any floor in the hotel. Close to Times Square (2 blocks). Great $1-$1.50/slice pizza place called Brothers Pizza on the corner (opposite direction of Times Square). Subway a 2 blocks away. Breakfast is a great spread. Hotel provides a town car to the LaGuardia Airport for a flat rate $51, but you can take a taxi for $42. Both of these include the tolls. | 4 | null |
Poor services
We found the hotel by bidding in priceline. I was there with my wife but first they assigned a room with two full size bedroom. I came back and asked for another room. The reception said that you found the hotel in priceline and as a term and condition part we assign you based on the available. I answered that but you have some queen size-bed room available and finally she accepted to change the room.
It is medium clean, they charge you 22$ for parking and not any free parking space around.
The free internet is terrible!! 512 K. you need to wait 20 min to see a video of 4 min in you tube.
So crowded in lobby and if you need to talk with reception you need to wait for 5 min.
our coffee maker was not functioning properly. I called to get someone to change it. I emphasized that it should be replaced for tomorrow, but that wasn't working tomorrow!!!! Nobody did take care about it!!
The windows are packed enough to feel relax from the airplane noise. don't worry about this.
the bed stuffs are clean but not very clean, shinny and excellent!!
it's good when your flight has a delay. other than that you'd better of finding another hotel! | 2 | null |
Noisy night at the Belnord!
Due to Hurricane Sandy we had an extra night in NYC. We stayed at the Belnord. We were on the third floor and it was noisy. We could hear the lift every time it stopped. Plus the stairway door was noisy. The passage way was noisy as it was not carpeted and one could hear people coming and going at all hours. Wifi was intermittent. Room was incredibly small, with almost no room on either side of the bed. Bathroom was a fair size. Hotel was very clean. Front desk staff were at best disinterested, however, they were very helpful when trying to book a limo to take us to JFK. The location is very good with plenty of restaurants and cafes close by. | 2 | null |
Doubletree in Name Only
I travel constantly for business and rarely take time to write reviews but this hotel is so disappointing for a Doubletree, I feel the need to vent. I've stayed here several times and each time I come away with the same lacklustre impression.
Here's some thoughts:
1) As others have mentioned it is extremely out dated, the carpet and decor are vintage 80s, and not in a good way.
2) Bartender at the lobby bar is the most unfriendly bartender I've ever met.
3) Don't eat the sushi! It was terrible! Edamame was browning and completely disgusting. Nothing seems fresh, very surprised I didn't get sick.
4) The iron in the room leaked terribly and the ironing board looked like it was 30 years old. Gross.
On the plus side:
1) The rooms are big
2) Room service breakfast was actually pretty good
3) It's close to the airport.
4) The Doubletree cookies are delicious
Overall, I would expect this from a Marriott which tend to be either great or in desperate need of an update. I have always had great luck with other Doubletree properties, they are clean, modern, and comfortable--just not this one. It falls very far short of the mark.
There are lots of options in San Jose--avoid this one! | 2 | null |
Run down hotel and cockroach in my room,
Amex centurion should not recommend this hotel , the room was very run down and the hotel need a total renovation, i check in room 528 on july 24th and was hit by a huge flying cockroach in the middle of the night, i was moved to another room and of course had a terrible night.
Neither the night manager or the girl at check out in the morning of the 25th went beyond "sorry to hear that".I did have a facial at the spa(also run down) to use my $100 centurion credit, I was hit for a $35 up sell in the middle of the treatment.The only bright spot was Nobu,
[email protected] | 1 | null |
Not a Family-Friendly Area
We stayed here for a weekend wedding held at the Old Red Courthouse a couple of blocks away. We had our car parked at a meter outside the hotel on Saturday afternoon. The meters are free after 6 pm. I thought I had enough change in the machine to make it till 6. Wrong. I got a ticket at 5:37 in a nearly-deserted downtown Dallas.
The next day after checking out. we discovered that my son's car had the windows busted in and some items were stolen. I guess the police were too busy protecting parking meters to watch out for anything else.
Do not stay in downtown Dallas. It is just not worth it.
Hotel is average. | 1 | null |
Disappointed
This hotel needs some serious updating! The lobby area was very nice, extremely warm (don't know if air condition was working or not) but the rooms are horrible! The first room we were given looked as if no one had been in it in years...the smell was horrible, dust was everywhere even hanging from the balcony door, the plaster on the ceiling was falling down in several areas and the tub/shower was one I would not get even with shower shoes! The second room had even more dust (if that's possible), the bathroom had shoe prints all over the tile and plaster was falling from several places in the ceiling. On my third trip down to the lobby, I asked to speak with the manager on duty. I told her how unhappy I was with my experience thus far and showed her pictures on my phone of the rooms I refused to stay in. She apologized and after a short wait, she escorted me to a room on the 16th floor which was a little better but it was not up to the Holiday Inn standards--there was still DUST everywhere and the ceiling was peeling in a couple of spots. I WILL NOT stay there again unless they COMPLETE some major renovations and insist their housekeeping staff dust the furniture. | 2 | null |
Sad
The rooms were just okay, not well maintained. My electric did not work in my room. I asked for service to my room and did not recieve it. They took care of me, but it did not help my impression of the hotel.
On the other hand, the bartender was terrific! Also good was the banquet/meeting room facilities. They did a GREAT job! I hope the hotel doesn't lose the good employees they seem to have on the food and beverage side. | 2 | null |
Great location but would never stay here again!
Me and my partner stayed here for 3 nights in July 2012. It was my second trip and his first so we wanted it to be special and had things planned and booked months in advance. We arrived at the hotel expecting it to be a decent one after looking through pictures on their website. Unfortunately we were utterly disappointed. We opened the door to the hotel room finding paper dirty like it hadn't had a lick of paint for a good 25 years, carpets didn't look like they had been cleaned, finding dirt and grime along the skirting boards, the shower didn't look like it had been cleaned. The room was so tiny, dirty and outdated i wanted to cry! We spent as much time as possible out of the hotel as we could. I have read through some reviews and have seen that you can ask for an upgrade to your room, well i didn't know we could and was too annoyed and upset to even think about it. I wouldn't recommend people to stay here, thats my personal opinion. | 2 | null |
Nice location, facility is aging
We stayed over a busy weekend. I had made online reservations 3 months earlier, but they did not have it in their system (strike 1). Luckily, I had a copy of the confirmation, and they had rooms, so they created one on the spot (plus 1).
Room was OK, at best. Big water damage areas on the ceiling, lousy pillows and paper thin blankets. (Strikes 2)
Biggest problem: stuffy room, and no A/C. Had to open windows to get air, and that let in very loud highway noises. (Strike 3 - they're out!)
Only positive: Closest hotel to University of Chicago. | 2 | null |
Awful!
We stayed at this hotel and could not believe how bad it was.
The room was not clean , the telephone was sticky, I would say things were dirty. The telephone also did not work.
We were in Floor 12 and the fire alarm rang. The manager said through the speakers that they were checking to see why it rang, to be calm. He never said anything else. After 30 minutes when I decided to go down and find out ( since the phone did not work) we met a security and said everything was oK, that somebody had triggered the alarm, but they never said anything through the speakers.
We chose a rate that was higher because it included breakfast. When we went to have breakfast they told us that they never included breakfast.When I went to the front desk to complain the lady told me, they didn't give you your coupons? and she gave me coupons for the Starbucks Kiosk that was in the lobby. How can you say that breakfast is included if you have to take it standing up at a kiosk. a. Incredible! We paid for our breakfast and will never go back to a Westin. | 1 | null |
Plastic Glasses at these rates?
I cannot tell you the last time I stayed in a hotel that gave me plastic glasses to drink out of? Certainly not one that charges the type of money that this hotel charges! To top that off the first two nights we stayed in a room that was at the end of one of the blocks of rooms that was so noisy that I doubt very much that we got more than a couple hours sleep both nights. In their defence the hotel did move us to another room as soon as one became available. The hotel itself certainly has no problem charging it's guests for things that other far less costly hotels give away. For example we were told that the cost for Wifi in the rooms was $16.95/day PER DEVICE - since there were 3 of us staying there that would of been over 50/day or over $300 for the length of our stay. Don't even think about parking a car there because at 45/night it will certainly add to your bill no doubt! How about $1.54 for a local call and if you go over 30 minutes another 10 cents per minute! How about the American Breakfast (bacon and eggs, toast and coffee) for over $20.00.
This hotel has only one thing going for it - the location - one block off of Fisherman's Wharf - other than that it lacks most amenities that we take for granted. | 2 | null |
Nice hotel, good service
We checked in on a Saturday and the hotel pool was full around 3pm. The poolside service was quick and attentive and the rooms were nice. The only problem was my room had an AC problem so the temperature was probably close to 80 degrees. I called downstairs and a repair person came up at 12:30am to work on it and it did not fix the problem, I hoped it would have made the room cooler, but it never did cool off. The bartendars and staff were all pleasant and I would definitely stay here again if I needed hotel accomodations in Dallas. | 4 | null |
A little known Boston Gem
I've stayed here 3 times. It has been recently renovated. The location is ideal for shopping, dining, people watching and visiting Fenway Park. The entire facility is exceptionally clean and the staff very helpful. The breakfast area is very pleasant. The only negatives are that if you stay in summer and have a room facing Newbury Street, it can be very loud and the shower lacks sufficient self space for toiletries. Nevertheless, I can't imagine a better place to stay in Boston for the price! | 4 | null |
Beatuiful View
Stayed at Greek Town Hotel/Casino and the room was not very clean , Called the Frt. desk in which they sent house keeping back up to the room to do some dusting and cleaning left over hair in the sink.Spent to much money on the room for anything to be wrong.Frt desk people were very nice. | 3 | null |
Good Location
Hotel is well situated being within easy walking distance of of Pier 39, and other attractions. As hotel is run by Kimpton there was a free wine hour in the evenings, which allowed you to meet fellow guests. Rooms were clean and well equipped, bed was very comfortable. Restaurant attached to hotel was clean and staff friendly and efficient although there were plenty of good eating places within easy reach. Would use again if in San Francisco. | 4 | null |
weekend visit
This hotel is old, and it shows. The rooms are spacious enough, but everything is very dated. The hallways are narrow, the elevators cramped and slow. The location is very good if your a visitor to the city and want to be in the heart of it. | 3 | null |
Don't stay here!
I was planning a stay at this hotel but was not allowed to check in early despite the fact that they had available rooms. The staff was unconcerned and unaccomodating. I had to walk to a conference 5 blocks away with my bags. When I returned, the hotel was cold and without heat. I decided not to stay and checked into a different hotel. My credit card was charged by Hotel Seattle for a nights stay. I have attempted to discuss this with Joel, the hotel manager, but have not yet received a call back. | 1 | null |
Not as good as expected
I did not like this Hotel. We booked through Travel Republic, and I did not realise that we had booked the shared bathroom, it was not made clear in the booking process. Anyway, we stuck with it. Very tired on our arrival in NY. We were on the top floor and were given a key for the bathroom which was at the end of the corridor. Could have done with dressing gowns at least to be provided. The room was very tight, not so much small but that the furniture was too large so no room to manouvre. The bed was too soft for my bad back and I ended up sleeping on the floor. It was very warm in the room, impossible to open the window (quite cool outside at night), so we had to use the dreaded air-con, very noisy.
Once outside the Hotel all was fine. Lots of food shops, chemist, restaurants, taxis, and just steps to the metro.
No point in staying on a high floor as no views from the windows, just dirt and buildings. | 2 | null |
Just what we needed after a long drive
Long drive up from Atlanta, and this hotel is right off the Interstate. Free car parking and pop corn on arrival. Staff on the front desk very helpful and polite. A cab to Beale Street was just $8 and the hotel staff were happy to order that for us. Gym was empty both times that we used it and a variety of breakfast foods available in the morning. Around 15 mins drive to Graceland (if you use the back roads and avoid the interstate) just one straight road from the hotel. | 4 | null |
Good location, great staff
We are a family of 4, 2 adults, 2 kids under 6. The staff was very helpful, kind and always smiling! Overnight the little one wanted another glass of milk before bed and the front desk helped us get a glass and even warmed it up for us. We had the continental breakfast this morning and the women were very nice and talked to the kids directly making them feel important! I would highly recommend this hotel for anyone who is coming to Philly for a visit. | 5 | null |
Great stay!!!!
I had a great stay again thanks Kirsten!!! Kirsten you are great !! Thanks for ordering the flowers for my wife she loved them... thanks for being so kind and real, thats makes a big difference when someone stays away from home.. I will be back once again... All your staff is great but you just standout!!! | 5 | null |
More like a nightclub than a hotel
I felt after staying at this hotel that it valued its nightly club clients more than its hotel customers. Loud live music could be heard from my 4th floor room late each night. When I came back to the hotel one night and attempted to ask the desk clerk a question at around 10:30 pm, we literally couldn't hear each other because the club is open to the lobby, and the music was blaring. One physical indication of the importance of the club is the fact that there is plenty of seating in the club and absolutely not one chair available to hotel guests in the lobby. One evening I had to get in line next to a red velvet rope and a bouncer just to get to my room because the Swedish embassy was having a big party in the Penthouse. One other issue - no food. The hotel has mini-bars, but there is no restaurant and no room service. I found it to be a bizarre place to stay for a business trip and would not recommend it. | 1 | null |
A Craftsman Delight
From Midway Airport mass transit (CTA - L Line) to the hotel could not have been easier. We did not want to stay on the Miracle Mile in Chicago but more in the arts and park and museum area of the city.
The Silversmith Hotel was a surprise and a treat. The building was designed by Burnham and has been restored to a very, very private accomodation hotel. No grand teas or open lobbies to the public streaming through here. At the same time, the lobby floor was enormous and lovely place to sit in relaxing chairs and sip fruit water while admiring the decor. You wouldn't be able to find the lobby if you were not headed to the hotel. Security is great. To access the upper floors you need a card. Every time we arrived, at least two security or staff were on hand to greet us.
Our room was immaculate, spacious and all designed in the Craftsman/Stickley/ Arts and Craft period with nice attention to detail. Large room with a sitting area lounge with refrigerator. Enormous bathroom for a hotel room. Plenty of storage and closet area.
Service was fine, not overly friendly. Just a nice welcome and any information you could need. Room service was prompt . Downstairs there are two options for dining, A restaurant deli for breakfast and a bar. | 4 | null |
Historic hotel; they need to play that up
Business traveler, stayed just one night. 9th floor room, nice view, comfortable, quiet, attentive staff. I would stay here again but they need to give some attention to a couple items. 1) the buffet breakfast appears (I didn't go for it) to be really low-cost, heated up baked goods and typical awful eggs and meat on warm plates, nothing special, even though the dining room is elegant and historic. I can get that breakfast at a Courtyard. I walked around downtown SJ and found a number of much better choices; 2) This hotel has a fascinating history, but the staff and design seem to ignore that. Where are the old photos of this hotel in its prime? Movie stars and prominent politicians stayed here...show me the photos! Early photos of parties at the bar?...nothing. They have picture books in the lobby, not of wonderful days of old, but of silly modern weddings. YUCK! Who cares! The best part of this hotel is the write-up of its history hidden in the room notebook. The management here seems to want to ignore the wonderful history but the reality is its the absolute best feature of this place. | 3 | null |
Not the usual Hyatt standard but all round good value
for a clean room, comfortable bed and attentive staff. We spent 3 nights early September and due to construction noise at the back of the hotel which awakened us at 7:58am we needed a room change. That was no problem and the rest of our stay was quiet. The location is good but little restaurant choices in the immediate area. We parked our car at the Union Station a few blocks away for $25/day instead of the $45 at the hotel. The metro station is easy and accessable. GREAT breakfast buffet which is served until 11:30am- kept us fueled for most of the day and was included in our special package room rate. Fitness area is better than most hotels. Neighborhood is safe. | 3 | null |
Good hotel in extremely touristic Fisherman's Wharf
SF in general is highly sophisticated, bourgeois, and very european. Fisherman's wharf is neither sophisticated nor bourgeois, but very european : you continentals, imagine the Brighton Pier before it burned and you got it (for the Brits : Blackpool, rather)
The Argonaut hotel is Sanfranciscan : sophisticated, bourgeois, European. Built inside the Cannery, it has the European old buildings charm, and disappointments : no view, small bedrooms. The furniture is nice although a bit too "Martha's Vineyard" to me. We stayed one night, didn't have time to try the wine testing which looked very friendly (too much to do in SF !!), just had dinner and breakfast at the restaurant (Blue Mermaid) which was ok. BTW, I read a French guy's comment that "there is no more cook at 11 PM". Man, you should know that in the US they eat from 5 to 7 PM. Ask for a dinner in Paris at 3 AM and wait for the answer...
All in all, a nice hotel, (expensive but this is SF !), not situated in my favorite area of this beautiful city, but extremely convenient for tourists. I recommand it for those who want : the cable cars without 3 hours wait (the line starts here-arrive very early), the views to the Golden Gate in the distance, and of course, the sea lions at Pier 39 (arrive very early too). Direct access to the famous Russian Hill streets ("like in Bullit") and Columbus that brings you (20 min by foot) to the Italian quarter and mythical Chinatown.
And it's true that the valet is expensive and not very efficient - expect 20 mins wait time, but they tell you so when you arrive, therefore you can take your decision. WIFI free for those who take the membership (free). Good "concierge list" of the Napa and Sonoma Valleys wineries complimentary in your room. | 4 | null |
Perfect
The hotel and the staff were perfect ! the little inconvenience is that there no breakfast inside the hotel itself ! | 5 | null |
The worst! Forced to sleep in a closet (no beds and windows)
My wife and I recently stayed here for a half business/leisure trip to Jacksonville. What was supposed to be a pleasant visit ended up becoming a catastrophe. We would NEVER recommend this hotel after our horrible experience of being mistreated. We left extremely disappointed with hotel management and will never return. Do NOT go.
Pre-trip:
My wife and I are over 60 years old and frequently travel, and this is by far the worst experience ever! We usually don't leave online reviews, but this is the first time that I have to ask my son to post this review using his TripAdvisor account.
Hyatt offers online check in 24 hours prior to arrival. We took advantage of this online tool and confirmed our room.
On-arrival:
We arrived at 11 pm and tried to pick up our keys, but the front desk informed us that there has been a change in our room, and our online check-in has been voided. Our new room was basically a closet with NO BED, NO WINDOWS, and it turns out that the kitchen/toilet was malfunctioning.
Assistant manager to the front desk, Mr. Matt Palmer, came out to inform us that this was our ONLY OPTION. We were told that this was due to our late arrival (so...online check-in and specifying our arrival time was not enough?) We were told that this will only be for our first night, but the room rate of $175 remains unchanged. As compensation for this ridiculous closet, we were given breakfast for ONLY the next morning and a one-class upgraded room for the remaining two nights (a lofty $35 value - wow, lucky us...). This is completely unacceptable!
We tried to argue and demanded alternatives, but unfortunately, English is not our first language. Mr. Palmer took advantage of the situation and brushed us off. We were left feeling helpless, mistreated with his service, attitude, and inability to deal with the situation. It wasn't until after repeatedly asking "why" did he finally tell us that the hotel was overbooked. Apparently, ONLINE CHECK IN is useless. We just want our original room and will pay the rate that we booked, but this is too much to ask at Hyatt Jacksonville Riverfront.
We had to call our son and ask him for help. After numerous calls to get in touch with Mr. Palmer and what I'm sure was a very frustrating conversation, the best that he could do was to take $75 off the FIRST NIGHT ONLY - that's $100 for a room with no windows and no bed (see pictures). It is clear that Mr. Palmer is grossly incompetent, unable to manage his staff and customers, does not understand basic customer service and hotel management, and cannot deal with situations outside normal/standard business operations. He took advantage of our old age and inability to speak English fluently. Hyatt Jacksonville has the potential to be better without this employee.
No bed, no window, closet room:
We had slept (or didn't/couldn't really) on a sofa bed. The sofa bed is extremely uncomfortable, and at our age, we woke up suffering from BACK PAINS. That terrible evening weakened our immune system, and we got so sick that we COULD NOT WALK downstairs for the only free morning of breakfast that was offered to us.
We feel relieved to have returned from Hyatt hell and to have escaped from the unjust treatment and customer disservice. Unfortunately, we are still physically ill and recovering from the emotional trauma. We recommend that you avoid this property at all costs. There are plenty of other wonderful places in the area to stay. | 1 | null |
Excellent Service, Modern and Clean.
This is the second time we have been staying at this hotel.
Great service! We went with our 2 kids. The room was perfect with 2 TV and areas great for families. The relation between price and quality is great.
Lots of details in the room that will make us chosse it again: Wolfgang Puck Coffee and herbal teas, mini refrigerator, etc.
They offer also a free shuttle!
Only thing i did not find very positive is the buffet price. Little high.
Very modern and net style.
The pool area is gret for kids.
We recommend it 100% | 5 | null |
So far not so good
My last review of a NYC hotel was for the Renaissance New York Hotel 57. I said it was my new must-stay hotel in the city, or something along those lines. I should have listened to myself, because so far On The Ave Hotel has proven to be new must-avoid hotel. Normally, my work brings to midtown, but this time I have meetings on the upper west side. So, wanting to avoid a long taxi ride, I decided to stay local.
Big mistake. I paid extra for a king sized loft room on the 14th floor that "boasts" a large balcony. I thought that sounded like a pretty rare perk. I also participated in one of their online promotions and received a voucher supposedly good for a free automatic upgrade to a larger room with a larger balcony on a higher floor. When I arrived I was told that no upgraded rooms were available but that my room was "very nice" and that I would be "extremely happy with it". Guess what?!?! I am not!!!! Right now I have my curtain drawn and am looking at about three dozen workers hammering, drilling, etc. at the top of a construction site that it is exactly level with my room. They started at about 6:30 AM and I expect they'll keep going into the evening. If you want to sleep or think, do not stay here. At least not in their rooms on the 14th floor.
As for everything else:
- no room service
- smallish rooms
- you have to pay for wi fi
- relatively high price for area
- furniture a little worn
- small tv
The only good thing I've noticed is the staff. Even though the front desk didn't honor my upgrade voucher, they were very friendly and efficient. But that's not going to help me sleep tomorrow morning. | 2 | null |
Nice renovations, great staff but horrible bookkeeping
I had a hard time rating this hotel. The hotel was renovated very nicely, rooms were lovely and clean, and the staff was beyond nice. The hotel is located right across the street from the Convention Center, which was nice for our purpose. If my story ended there, it would have been a 5-star no-brainer rating. The reason why I hestitate is b/c we had problems w/ their recordkeeping from day one. First, our room key did not work. After 4 failed attempts at 2am, they gave us a new room. On our 3rd night, the key stopped working again. They had no record of our names in their system, when we went to the desk about this. Then, 2 months later, my credit card was charged for the room, even though my fellow traveler's card was also charged in full. To this day, the hotel billing person has not gotten back to me on this, even though she said she would.
The bottom line: beautiful hotel, super-friendly staff, but be prepared for logistical hassles! | 4 | null |
Maybe my favourite NYC hotel
I love this place. I've stayed here on three separate occasions. As far as I know, it was the first hotel with floor to ceiling windows, and hardly any solid walls. The design is very minimal and striped back.
Reception is on the first floor, so take the lift.
The staff are very 'New York' - low on smiles, and with the air of high end fashion boutique sales assistants. Very good looking though.
The beds are the best I have ever slept in (Tempur-Pedic King size). You literally fall asleep the second your head hits the pillow.
The breakfast buffet used to be free, but the last time I stayed, they had introduced a nominal fee. But it's plentiful and the coffee is strong. Also, the turndown service used to leave warm brownies by your bedside, but that didn't happen the last time I was there.
The gym is very small, in a windowless room, but I found that often I had it to myself.
The lobby bar scene is noisy and young. There used to be a nightclub on the roof which felt like something out of American Pie - hot tubs and all. The hotel guest bar is situated just above the lobby, so you can still feel part of it, while keeping a slight distance.
The last time I stayed, there was a mix up with the number of days I'd booked. I usually ask for a room with a balcony and uptown view. The compromise was being offered, at the same rate, one of their signature suites. The room was bigger than my entire flat in London. The sweeping panoramic view made me gasp out loud. Oh, and in the bathroom was a 4 person sauna, done out in black tiles. I never did find out what the actual rate should have been, but I can't wait for them to make another mix up.
The whole Lower East Side has been gentrified, and there is now a wide choice of places to stay. But for me, this place is special. | 5 | null |
not impressed
We got the rooms with the bunk beds the mattress are about 3 inches thick very uncomfortable and felt like you were on the floor. We were there for four nights I had to ask for towels and wash cloths one night as nothing was left all other nights I had to ask for extra there were four of us and only two sets were left there was mold in the bathroom, the pocket door didnt shut and the bathroom light took forever to turn on | 2 | null |
Nice accommodation, not luxury
This is a decent accommodation in Manhattan, not luxury, yet well positioned to walk to Times Square. Tiny rooms, clean. Common areas need better maintenance. Overall recommended, if priced right. Staff member very friendly and welcoming. | 3 | null |
Check you room for clean sheets...
As a frequent traveler and an elite member with Marriott I'm always very pleased with my stays at the Marriott. This time I was in for a couple of surprises though!
Just stayed here for a businessmeeting for a few days. I was surprised to actually find that the beds were made, but did not have fresh sheets on them! Pretty gross, as I also found a used coffeepad in my coffeemaker the next morning and the shower/curtain looked like it couls use a serious scrub...
Not a place I'm likely to recommend to anyone. | 2 | null |
Hands down best hotel downtown
I really could not reccomend this place anymore thanI already do. It is a great hotel, great views, great service, very clean and modern rooms and most of all a comfortable clean bed. We had a corner studio suite on the 17th or 18th floor. It was great, I love the glass from floor to ceiling. At $450/night it is a little pricey but much better than the other hotels I have stayed at downtown that are similarly priced. I don't know how anyone could not like this hotel. We had breakfast vouchers with our room, I didn't like what they were serving for the voucher breakfast so I orderd eggs benedict and low and behold they didn't charge us for it and accepted the voucher no questions asked. Most hotels nickle and dime you wherever they can but I think this is one of the top 5 hotels I have stayed at. Highly recommended!!! | 5 | null |
DC Visit
Hotel facilities good albeit a bit tired. Huge restaurant poorly staffed but food (oriental) OK and large serves. Shuttle service excellent. Internet service appallingly bad. Very slow, reception in room inadequate - had to stand outside the room for average reception. Clearly inadeqaute bandwidth for the demand being placed on it. Road access difficult due to location relevant to roads which are extremely busy. OK if you're heading into DC but otherwise requires long detours. | 3 | null |
Great base for a business trip
Stayed for a business trip in October 2012 and had a great time. The location couldn't be better for the Gaslamp District and sea-front and you can pretty much walk anywhere else easily - so many great restaurants and bars right on your doorstep and SD being pretty small, a taxi anywhere else is pretty cheap.
I think us Brits are always pretty impressed with US hotels because they're just so much bigger, but even by the standards of other American hotels I've stayed in, this was great. Lovely big rooms with all mod-cons, good shower and plenty of power points in useful places - always a bug-bear of mine! I was also pleased to find local craft beer in the mini-bar - so much better than the same old stuff you get in every hotel!
Pool area is really nice and although I didn't go for a swim myself, it was certainly big enough for laps by the looks of things and there was a separate jacuzzi area so those that felt like lounging didn't get in the way of pool-swimmers.
Had breakfast both in the Terrace Bar by the pool and the in-house Starbucks, both of which were great and really well priced. Also had room service one night and the tacos were excellent!
I actually ended up being stranded in SD for a few extra nights because of Sandy-related flight cancellations and the staff couldn't have been any more helpful, even putting me into a bigger and better room for the 'inconvenience' of having me move! Couldn't have been more pleasant in organising my extra nights.
I'd definitely visit again if I was in San Diego on vacation rather than business and would recommend to colleagues if they were in the city too!
Only complaint would be lack of breakfast - I think that's pretty normal in the US, it does make an extra expense. | 4 | null |
Extremely Disappointed
We (my family of 4) booked a junior suite for a 4 night stay. When we first walked into the room we were disappointed to say the least. The room bore no resemblence to either the description or the photos on the hotel's website. The pull-out sofa was completely unacceptable as a place for my 2 young boys to sleep. We checked out after only one night and spent the next 3 night across the street at The Best Western, a MUCH better value for the money. | 1 | null |
stay
elevators broken, rooms not as clean as they use to be. Each year the cleanliness goes further and further down hill. We maystart to look more a different hotel if this continues to decline. | 2 | null |
Great Location and great customer service
My husband and I went to New York to celebrate our anniversary. We were put in a very quiet room and we received a bottle of wine and chocolate covered strawberries and a note from the concierge staff. The Grand club was very nice as they had a great breakfast and an area for adults only. The evening canapes were good they had a macaroni n cheese that was to die for great sushi and cheeses.
The staff all went out of the way especially the one in Club he help set us up with restaurants for anniversary.
It is also a great location close to Bryant Park for easy access to many subways and right in Grand Central. Great drop off from Newark and back to Newark via the buses only $16 pp. | 5 | null |
Subsets and Splits