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Warning would have helped!
It's a shame we weren't notified about the building work being done, as our initial impression of the place wasn't good. However, the staff were very helpful and gave us a lovely room, and listened to our feedback. The hotel is a great location for Fisherman's Wharf, and the restaurant attached is lovely. | 4 | null |
An excellent experience
I stayed at this inn on the night of 29th April, 2012 (after trying a nearby hotel and finding the staff surly and unwelcoming). I was made welcome and given an excellent suite for a remarkably low price.
In the morning I found a good selection in the breakfast room and ate well.
I was surprised to read another review which said the place was filthy as this was certainly not my experience, nor did I hear the highway noise of which another reviewer wrote. This is where I shall stay should I go to Columbus again. | 5 | null |
Process after Process after Process
I stayed here for one night. I love starwood, and I like the location of this hotel, the beds are comfortable, and the staff are helpful. However under the veneer of a newly finished room is decay. The room had glue marks along the ceiling. The wifi is from the stone age, and outsourced customer service in the Philippines that took 30 mins to sort out because I wouldn't allow them to follow me on line to use their service ( they wanted me to enable cookies) and while they were able to sort that out.. and still charge me $16.03, It left me wondering why they couldn't just do that from the beginning.
A call to management cleared that up and gave me the internet free from my bill (process)... but whats one day of free internet? Had I been staying here for a week I doubt they would have been so accommodating. At the end of the call the Philippina told me I could call back and enjoy her 30 mins of script reading again if I had any issues ... YEAH!!! nothing like customer service with cue cards (process). There is no bottled water in the rooms .. in a horrible dry climate, and if you're like me and have seen the exposes on what goes on with the drinking glasses in the rooms,,, it leaves you with the flavored water in the mini bar (yuck) or tap to hand .. wait did I just go on a pioneer adventure for 185.00 a night plus 16.03, plus valet? (process) The elevators are run down, the lobby is huge and dated (process).. and it took 40 mins to get my bag from the bellman because of some a process where I as the guest take a number to the check in on the 2nd floor, hand it to the desk person, after a the normal check in process of 10 mins, who then sends them a confirmation a floor below where I arrived to let them know what room Im in blah blah blah .. smoke signals would have been faster (process) the issue is that after you deal with Denver Airport and its HUGE processes, then the laborious rental process and adventure one really could do without more huge process at your hotel... Stay at the four seasons up the street. an even better location ... beautiful rooms, free internet.. and low on the process .... by the time I was spit out the other end of the factory .. I needed a vacation from this hotel .. | 2 | null |
Excellent
Very well situated, close to cable car, pier 43 , segway, the staff was very,very helpful ... Had a flat tire on my rental car, and they took care of it while i. Was out on a tour, Valet parking,nice rooms, would stay there again. | 5 | null |
Great staff and location
We stayed here for the purpose of the Seattle SeaHawks game. We were very impressed with the amenities and how friendly the staff was. The Shuttle driver Tim was awesome! and is a great way to get around the city and even took us within close proximity to the stadium where we needed to get to on game day. The rooms were exceptionally clean all three days we stayed. We arrived early and was greeted by Mitch who was so informative of the area and was so pleasant to talk to. The hotel restaurant Jimmy's was excellent. The staff, food and happy hour was on point. This is where we'll stay when we're in Seattle. | 5 | null |
Old world charm and Southern hospitality
It isn't the newest, but if your looking for a clean, comfortable hotel near everything, then this hotel is for you.
An added plus is the southern hospitality from the staff. They are professional and truly are appreciative that you chose their hotel.
The beds have the Sleep Number System, their is a coffee shop offering all the Starbucks items off the lobby for the biz person, and a great hotel gym. | 4 | null |
Very disappointing hotel. Old, tired and noisy
I was so disappointed in this hotel. It is very tired and in desperate need of sound proofing. I booked my room almost 9 months before my 6 day stay and requested a quiet room. The first 2 nights were so noisy, despite using earplugs, I asked for a room change - normally I don't make requests like this. They did move me to a room that was less noisy but I still needed earplugs to help cut out the street noise. They moved my belongings for me, but didn't move the refrigerator I had requested - instead they simply took my food out of the refrigerator and left it in an overheated room for the 8 hours before I returned. There is only one slow and old elevator that services all 15 floors, so be prepared to wait. There are only male staff on the front desk and I think they really need a female on staff to balance the service. I felt a little intimidated. The women who run the breaskfast club and weekday wine and cheese evenings are all wonderful. On check out the staff were pleasant and offered to find me a quiet room next time - excuse me? I requested a quiet room in the first place and booked 9 months ahead. I moved to their sister hotel, the Casablanca - I had stayed there before and wish I had booked the Casablanca for all 9 nights of my trip to New York. I also found the location quite a way out - a fair walk from the subway etc. | 2 | null |
A disaster put right - the Empire strikes back
We stayed 2 nights at the hotel in mid July 2012. On checking in well after the check in times we were told to wait for an hour as the room was not ready and we were offered complimentary drinks as compensation. As non drinkers we were then offered breakfast vouchers. When we checked our delux king room we were horrified. We had requested a quiet room away from the service area and lifts. We were shown an run down broom closet on the 1st floor overlooking the entrance with lots of B&Ts trying to get to the roof top night club. The room had a curtain and a rail over the fridge as the cupboard, the room was so small that we had to carefully move around the bed not to bump anything. We immediately asked to see the manager, who true to NYC form, was rude and unhelpful. Sorry that is all we have got and yes, that is what you get with a delux king room. I hate to know what the other rooms are like as the delux king is the second most expensive room in the hotel. After we pointed out that the manager's attitude was really not appropriate he did upgrade us to a junior suite for the next night of our stay. This was substantially better and we had the breakfast vouchers so felt that they had tried to make good.
My advice - do not check in on anything other than a junior suite.
Other observations - no free wi-fi even though it was stated as being available and the tea and coffee in the room (if there are such facilities in the room - 1st room did not have this - no space!!) is charged. I have yet to come across a hotel that charges for tea and coffee in the room. The advertised pool deck photo was taken by a wide angle lens as the pool is full with 3 people in it and the loungers are fine if you like to be very close to strangers in your swim wear. The shower and bath amentities are top class. Lifts are slow in peak times - up to 10 minutes.
NYC is such a vibrant city and the hotel is well situated so will remain in demand. But be prepared to pay top dollar and to pay for everything. | 2 | null |
Hotel pennsylvania
Misleading advertising.booked penn5000suite.rooom small,carpet dirty and dated.overall dirty and unkept.very disappointing.bathrooms leaking,any works recently done are cheap paint jobs.hall carpets smelly.lobby only area in this hotel that has seen any updating in recent years.the area located to the continental breakfast is the size of a bedroom,doesn't cope with the volume of people.id read reviews prior to trip and had rang hotel prior to departure and was reassured that rooms would be as advertised when I spoke to staff.our trip to USA was a one off for 25 th wedding aninvesary,couldnt and wouldn't recommend this hotel to anybody | 1 | null |
Keep personal items safely with you.
Beware of housekeeping. They ignore the do not disturb signs and enter your room. My room had personal items removed so "they could clean" even though we had late check out prearranged and a do not disturb sign on the door. I was so glad I had taken my laptop with me!! Hotel is not well maintained - smelly and dirty. | 2 | null |
Best choice for Old Town
We chose this hotel mainly because of its proximity to Old Town, San Diego. We had stayed there a few years ago and were pleased to see its air of quiet elegance was just as good as it was then. Rooms are a good size, beds comfortable. The buffet breakfast which was included was perfectly acceptable. Pool is very welcome at the end of a long, hot day but could benefit from more shaded areas for those of us from cooler climes (the UK). Big plus point is being in the Old Town which we love. | 5 | null |
I wouldn't waste my money
My friend and I stayed in a room on the second floor. It was warm out so the air conditioning unit was on and it spewed out this horrible mold smel. We said something to the guy at the front desk but he was too busy to look up from his computer to even acknowledge our issue. He did tell us they were all booked up and what did we want him to do about it. GEE, how about show some compasion or even say " I am sorry." We had to put up with the smell for two nights in a row. THe last night i turned off the air unit and opened the windows to let the cool fresh air in and that made the romm bearable. When we got in from shopping that day the guy at the front desk said OH by the way I went up to your room and it is better. I told him of couse it is i took care of the isse myself.
DO yourselves a favor and pay the money to stay in a place where the staff cares about their client and at least makes a token efffort to acknowlege the issues. NOt to mention the showers don't drain well and you stand in water and the whole bathoom is so tight that you can't even move around without banging into the walls.
The worst part of all was after we complained, the front desk staff did not great us when we walked in the front door. IF you have allergies like I do, I suggest you stay away from this place. | 1 | null |
Helpful staff and weak internet
This is a huge property with a helpful staff, fairly typical Embassy Suites rooms and layout. The location is great. Walk to Dupont Circle, Foggy Bottom, Georgetown. I would bring my own pillow if I go back the bed was fine, but the pillows tiny | 3 | null |
family trip
All was as expected except quality of bed comfort-very hard.
breakfast good
walls pretty thin
lobby great
halls clean
rooms spotless | 4 | null |
Good hotel, good location, a little overpriced
The hotel is good in general but I would not pay more than two benjis a night to stay here. Also THEY CHARGE A LOT FOR INTERNET which is ridiculous considering it costs them almost nothing.
The shuttle service is very good as others have noted. We were here for a wedding but stayed 3 nights. You could not hear the airplanes (or at least I couldn't). However, you can hear a lot of hallway traffic from people staying in the hotel. Whatever soundproofing they used to get rid of the plane noise was not used for the inside of the hotel.
Workout room adequate. Only one elliptical. Restaurant good, but again, overpriced for what you get. The shuttle will take you to the T station (for public transport). Or you can take a water taxi to get across the harbor. | 4 | null |
Not as good as it looks
Stayed at the hotel while attending a conf. at the convention center nearby. The staff was friendly but that's about it in terms of good things to write about this hotels. First off, i had torn sheets and bath towels in the room. The room could have been cleaner. the remote to the TV was missing a battery cover and to top it all off their internet went down the first night i was there and didn't come on till the next day. | 2 | null |
good location
Matress and pillows were the worst ever. The room was very noisy,lots of sirens and construction outside. .Horrible breakfast. Staff was friendly.The location made it worth staying.Everything was easy to walk to. I wouldn't stay here again. | 3 | null |
Traveled to LA for our 15th Wedding Anniversary - Excellent Stay & Experience
We traveled to Los Angeles for the very first time from Chicago. This hotel was out of this world, so elegant and it smelled so good. I would definitely love to know what they use to make it smell that good throughout the whole hotel. Upon arrival, we were upgraded to a corner room that had a fantastic view of the plaza. Of course we asked first, hey what's the worse they can say, "no"...
The room was very comfortable, bed, sheets, pillows, etc. It had a fantastic bathroom with a walk in shower and tub on the side. Every morning we were delivered the morning newspaper. Everything was close by, the metra, restaurants, etc...
We are definitely staying here next time because you can't beat it...I got my special rate through American Airlines.
Thanks Omni, you guys rock! | 5 | null |
Cheap, Central, WIFI not that great
This long-stayed hotel is probably the best value you get if you stay at the galleria area and it is member of the Holiday-Inn club.
Staff is great, very helpful. A 24h store with an honorary system is available to you (no beer though)
The WiFi is just horrible - you have to login each and every time you unlock your phone and it is just too slow - just use your 3g.
Great deal if you're on a budget - almost 50% off the main hotels around this area. | 3 | null |
Needs an update and a good cleaning.
I got a good rate at this historic property when I was in town for a conference. It was close to the convention center and the river walk, and next to the Alamo. Great location. Check in was quick and easy, so it was upstairs to the room. It looks like they have never vacuumed the room. The corners and against the walls are all dirty and there was Orange mold growing in the bathroom. The window had paint drips on it from the last hastily done remodel. There was a sock in closet from a previous tenant, and the air conditioner made an annoying tapping sound. The beds were comfortable. The towels were clean, but not soft. The shower, THE SHOWER! I hope you don't like a plain old boring constant temperature! I got a lovely array of freezing cold to scalding hot, without even turning the knob. | 2 | null |
Great option for business or pleasure
I have had the opportunity to stay at the Madison three times within the past two months for business. I would certainly recommend this hotel when traveling for business or pleasure. The hotel is a good choice for several reasons. First, the location is downtown and close walking distance to the main tourist sites. There are two restaurants onsite that offer excellent food. The quality of room service specifically has exceeded my expectations (preparation and delivery time always excellent). The rooms are very comfortable with quality linens/bed, toiletries, and other small but pleasing touches like nice wine glasses, mini-bar, robes, Keurig coffee makers, and iPod clock/radios. Also onsite is a small but suitable fitness area (ellipticals, treadmills, free weights) and a business center (free to print boarding passes from the web) both open 24 hours. An issue I have had is with the free internet access in the hotel rooms. I have had trouble the past two stays connecting to their Wi-Fi and the front desk has not been able to address the technical issues. I would also not recommend paying extra for a room with a balcony (“Executive Terraces”). The city view is not spectacular and the balconies (they are all somewhat connected) have some chairs and a table; however, need some maintenance. The room itself was quite large with a sofa but really needed an extra table or something to make the extra space more useful.
Overall I would and have absolutely been recommending the Madison to friends, family, and colleagues. The location, rates, and amenities all keep bringing me back. One last tip; if you are looking for food/beverage alternatives, there is a nice Whole Foods market close walking distance at 15th & P. | 4 | null |
The best of this hotel is the localization
Positives:
- Location (1.5 blocks from Union Square)
- It's beside a Starbucks Coffee
- Free internet wi-fi connection
Negatives:
- Small room
- Really small bathroom
- No room service, no breakfast
- The room 220 is in front of the street, so it's really noise during the night | 2 | null |
Amazing Staff!
I was in San Antonio recently for a HUGE conference. I have to say the staff at this hotel handled everything perfectly! From the front desk, houskeeping to the bell staff. Very clean rooms and quite. Stephanie Ford at the front desk was friendly and very helpful. Even gave me a band-aid for a blister I got from doing all the walking. Also, Liz, the hostess in the restaurant went above and beyond her job to make sure not only my table was taken care of, but I watched as she made sure ALL the tables were taken care of. I would definitely recommend this hotel. | 5 | null |
Paradise ? Don't think so!
At $300 per night we did not expect to have missing floor tiles in the bathroom, mold above the shower wall. Floors were dirty upon arrival to our room, only on the second day we did see the house keeping staff sweep and spot mop the floor. The paper coffee cups had dirt and human hair in them. We had breakfast delivered to our room and had to call room service twice to deliver missing items. Upon return to our room later on that evening, it appeared that the only housekeeping completed were the beds. The table had dried spilled milk and coffee stains on it. The coffee pot was left behind on the table as well. For what we paid, we will never recommend this resort to our family or friends. The only hight point is its proximity to Sea World. | 2 | null |
Do not stay at this hotel
This is the last time I will ever stay at this hotel (I'm in it at the moment). It's 1:30 AM and my sixth floor room is stuffy and hot. It's south facing and it was 67 degrees for a high today could have something to do with it. When I checked ni several hours ago (hot and stuffy) I turned on the AC to "high" and "cold." It's still hot and stuffy 3 hours later. I tried to open the window. It was welded shut. I called the front desk to ask if the AC was working. She said it's shut off for the winter. She said the mechanics could open the "welded shut" window but not until 7 AM. My agent booked this place at a $159/night rate. It's not worth $59/night. The restaurant is only open for breakfast even though their website says "breakfast lunch and dinner." The location is a desolate gloomy desert, McDonalds or 7-11 the nearest locations to get food for dinner. No minibar or little fridge. I switched over to my own WIFI since theirs is so slow. Do not stay here. Whoever owns this dump is should be embarrassed. Of course with all the money they are saving by reducing their services to the bare minimum, I'm sure they're sleeping nicely in a climate-controlled, air-conditioned place with great WIFI in a nice safe neighborhood. | 1 | null |
A Loews? It's a Renaissance hotel, just to be clear.
I have no problems with either chains, to be fair, but I was surprised to find this had just three reviews, given it's prime Hollywood location. I guess the naming is the potential problem here.
In terms of amenities, it's not a bad spot, but I find the fact that something of this size has just ONE bar, and that being placed right in the lobby, is less than ideal. During my stay there was live music there on two nights. I'm sure some appreciated this, but it made conversation almost impossible and, at a hotel that was filled with people there on business during this trip, that wasn't so great. This combined with some annoying problems with the wifi (and my final bill), meant that it wasn't the best stay overall.
Location is good but given that we were being charged over $200 a night, there are better options close by. | 3 | null |
Not Up to Par
I have to say I was disappointed before we even got to the room. The pool was empty/closed and I was looking forward to using it. All four of us were. Then the desk clerk charged Us more for the room than quoted (but the Manager fixed that later on his own)! When we got to the room, we were also disappointed because both couples were expecting to have private sleeping quarters. One of us had to have the sitting area in our room and access to the bathroom was open to them also which meant no privacy at night. There was only seating area for three and there was four of us. The desk chair was broken. It had been previously fixed by running a nail through it. When we took it down to the lobby they started to just repair it again. I never did check to see if it was the same one brought back up later. The refrigerator sounded like a time bomb, the fan in bathroom didn' work. The light in bath was an automatic on as you entered room, great right? Wrong it shined right in the person sleeping in sitting area/bedroom's eyes everytime it went on because it came on BEFORE we could close door. It also went off while taking a shower! Can you say accident waiting to happen while trying to "fan" it back on! So overall yes we were disapointed and would NEVER recommend it to anyone but those we didn't like! Sorry to say but true! Oh and juice machine was broken and never fixed and no alternative solution was provided! So there was Coffee only! | 2 | null |
Great Hotel in Great Location
I really enjoyed my one night stay at this property. Front desk staff are efficient and very pleasant. Additionally, they have very comfy beds. One negative is I felt the rooms were a little on the small side. They're more along the lines of something you'd find in New York or London. It's also in a PERFECT spot in downtown Austin and it's easy to get anywhere. Valet was also very nice and one of the more efficient hotel valets I've seen. We got a rate of $159 per night and I felt this was a good value for this property, particularly given the location. They also had excellent coffee in the room AND in the lobby.
The one thing that left me scratching my head about this 4-star property was the TV situation. It was an old Zenith that looked like something out of another era!
Overall, I'd definitely return to this property! | 4 | null |
Don't waste your money
No air conditioning in the rooms!!! No mention was made of this in any of their advertisements. The room was dreary, the blind did not close completely and no curtain over the blind to keep the light out during the night. I would not recommend this hotel to anyone. When we checked in, the two clerks made sure to let us know that this was a 100% non smoking hotel (no problem with us); however, I did mention while standing at the checkin desk that I did smell smoke, to which they both gingerly replied, "oh, that's us, we're both smokers." Lovely... | 1 | null |
best hotel ever
this place makes youn feel better than home!!! the beds are so soft when you lay on them you wanna just stay sleeping!!! its nice and clean with the best servise!! nice breakfast in the morning!!clean pool!!!! the best staff in the front desk!!!! Francis is verry nice and always smiling. vibian always at your service and Mary the boss is always checking if you are comfortable!!!! this place is about customer servise!!! | 5 | null |
SOOOOO Noisy
The hotel is in a great location and the rooms are pleasant albeit not large. But typical for San Francisco. The rooms are clean, the public spaces the same.
I got excellent customer service at the front desk in making arrangements for the fact that they did not have two bed rooms regardless of my reservation. I however received the noisiest room. It was behind the elevators which is bad but that coupled with the fact the doors to not reach the ground and are apparently constructed of paper- it was too much. A group of Asian tourists gathered outside my room at the crack of the morning and it sounded like they were shouting in my ear. I am a very heavy sleeper and was unable to sleep the noise was so bad. I truly have a hard time recommending this hotel on this basis. What is the point of a hotel if you wake up at whatever time some other crazy traveler decided to talk in the halls? | 3 | null |
Not What I Expected.....
When I think Ramanda - I always thought Top of the Line...Not this time I can relate that maybe the Hotel needed some upgrades and in the Corporate World it called planning on there part. But, I can not understand the Hotel and it Staff not being prepared for the extra business they were receiving due to Ball Tournaments in Town it not like they didn't make prior reservations so it was not a surprise to them. I was not part of the Tournament Group and I am sure there was more than me that wasn't either. I was in Town for a Wedding and had my 5 yr. old Grandson and promise him swimming after the Wedding and the next morning. While the night swimming did occur some til the Ball Kids and there Parents overtook the Pool Area with no regard for others which was ok and I could understand somewhat what the staff was up against..I figured if we hit the Pool at the 9am opening time I would have a Happy 5 yr. old. Well, got there at 9:15am the Party trash was still there - Pizza Boxes were on tables, Cups on the grounds, etc. But, when we got to the edge of the POOL and there was a DEAD Mouse floating in the Water....that was totally uncalled for...considering the posted Opening Hours was 9am. | 1 | null |
Terrible Service
I'm currently staying at this hotel and frankly I'm absolutely shocked at the poor level of service. First, When I drove in to their valet parking area, the attendants refused to take my luggage. Second, as unbelieveable as that is, after I got a bellman (Tony), and he carried my bags up to the room. After I tip him ($20.00 for two bags) he promised to send up a bucket of ice right away. Well, apparently bellman can't get ice. It took an hour and a half to get that ice rom room service. And third, When I returned to my room tonight The A/C had turned off, reset itself or something else. No one can explain what happened. And management was useless. Anyway the room was very warm and I had to wait quite a while for it cool down again. They sent up an engineer, but there really was nothing they could do. Moreover, there was nothing they were willing to do. | 1 | null |
Excellent hotel. Very clean. Courteous staff.
We stayed here December 7-9 2012. Had a double room. Room was very spacious. Room, lobby and breakfast area all very clean. Breakfast was the standard continental-eggs, waffles, bagels, donuts. Staff was helpful and friendly. Convenient location. | 4 | null |
Rude Staff
I'm a Hilton Honors Diamond member and usually always receive great service at Hampton Inns. This one is an exception. The area dining is great, a lot to choose from with a variety of different cuisines. The hotel itself is very clean and modern and has very nice rooms.
That said, if it's service you desire, refrain from staying at this hotel. The staff is extremely rude and unwilling to help you if it goes against their "policy". Most Hamptons will fudge the rules to help their guests, not here. I've stayed at this hotel dozens of times and the service is always the same. I even spoke with the General Manager, she was just as rude as the rest. There are a lot of hotels in the area, I suggest one other than this if you like helpful service. | 1 | null |
Tired, threadbare hotel in need of some serious TLC
PROS
*Exceedingly hot water
*Friendly bell staff (however spotty their availability)
*Tiny room (typical for NYC) had a lot packed in it
*Reasonably quiet
*Free wi-fi
*Good location
*In-room safe (smelled like bug spray -- bedbug history perhaps?)
CONS
*Elevator broke
*Room numbers taped to doors (how much do they care about details if the numbers are TAPED to the doors)
*Halls and walls filthy & scuffed
*Room dusty and dirty (hairs on bed)
*Sent me to a dirty room at check in
*$2 to store each bag after check out | 2 | null |
The Red Lion should be called the Red Ants
We ordered room service the first night we checked in. We were instructed to leave our tray outside our hotel room door when we were done, which we did. Upon leaving the following morning our tray was still on the floor outside our door.
We returned late that night. Our tray was still there, now infested with ants! We called room service and asked them to please remove the tray. They assured us they would.
We went to sleep assuming the tray would be gone by morning.
THE TRAY WITH ANTS WAS STILL THERE IN THE MORNING! Why didn't housekeeping remove it or call to have it removed? They had already visited our room and certainly saw it there.
Finally, I went to the front desk and told them the series of events and they took care of it promptly.
It should NEVER take 24 hours for a room service tray to be removed in ANY hotel. | 2 | null |
I finally located the pillows airlines used to provide...
Stayed here New Year's Eve as part of a group of firefighters. Seemed like a good idea at the time. Nice location depending on whether you enjoy constant fire and police alarms, unending din of a foghorn, and last night, of course, loud music from a boat offshore until 2:30 a.m. making the hotel seem like a hostage hostel. Why is that Marriott's problem? Because the glass panes are so cheap that you can hear everything from outside. That and the thinness of the walls allows you to hear your neighbors grunts and groans without needing an imagination. And as to the pillows: your king sized bed comes with three huge blocks of foam covered with cheesecloth, suitable for a floatiation device, along with four pillows smaller than those which used to be found in most US carrier's business class seats, certainly no bigger and far less comfortable. They might even be disposable, sort of like Depends for the bedroom. The notion of a standard-sized pillow is but a memory. And don't bother calling for anything else. Then there is the matter of towels and bath amenities: the towels are cheap and there are no amenities. Cheap soap and shampoo and that's it. You can order robes which might come in an hour or so. Asking for a room upgrade is a waste of time since the opposite tower is closed which is where I was told those choice rooms sat vacant. Why? They're old, just like the ones in the tower open to the public. How old? Your room comes with a neatly camouflaged plunger since the plumbing in the place is falling apart, the water pressure about as vibrant as a 80 year old man's prostate and the soap offered might be fairly mistaken for a large Chicklet. With a price of over 200.00 a night on average it's an absolute ripoff. With so many wonderful boutique hotels nearby in the Gaslight and Little Italy at far less cost, down the street to the far better Hilton and Hyatt for about the same price, or at Harbor Island's Sheraton and Hilton, this dump would be the last choice I would recommend to a friend and maybe not even to an enemy. Of, and the outsourced valet drones make arrival seem like the beginning of a long nightmare. All things Marriott...you pay far too much for so little unless you relish a great helping of aggravation for your time and money. | 2 | null |
Great Hotel a a nominal price
Pros: Easy access from Freeway, if you know about. By the time you see it , you will have to do a "round and round" (not because them but because the traffic in TX!), Great rooms, clean, no events, no kids rooming around because the Gentleman's club which is next door ( I believe)
Cons: No other restaurants around other then Gentleman's Club . Noise and traffic in the afternoons. If you arrive late....no problems. | 5 | null |
HRH CHICAGO ROCKS !!!
This place lived up to its name. We felt like rock stars !! From the vallet check-in through checking in and out it was pain free. Next trip to Chicago we will look no other place tahn the Hard Rock Hotel !! Great job !!! | 5 | null |
Washington Court has the worst internet service ever!
The Hotel is wonderfully located, and the beds comfortable, the bath tubs long and deep. That being said, if you depend heavily on internet service...THIS IS NOT THE HOTEL FOR YOU! It's horrible, it's awful, you can get faster service in Ecuador. For such an expensive hotel...they can do much, much better on high speed connecting! | 3 | null |
Terrific Location, just two small blocks from the White House
Previously, I wrote a review about this hotel. I was honest about the pros and cons.
Pros:
Terrific location
Friendly service
Chic rooms with modern fixtures
Cons:
took a long time to get our towels
did not receive a call back from the Ride Service
Noise that came from the rooftop club
There are three things that you must know about this hotel:
1.) They have the absolute best location. Two small blocks from the white house. Less than a mile away from the National Mall (Lincoln Memorial, Washington Monument, Smithsonian museums, etc). Also, surrounded by some of DC's best restaurants. TIP: ask for a room that faces 15th St.
2.) DC's hottest club sits on the roof of the W. On Friday and Saturday night, everyone is up on the roof. While all the club patrons are having a good time, unfortunately, for light sleepers like me, you may pay the price. TIP: Ask for a room far away from the elevators.
3.) They will do anything to make you happy. I may have complained about how long it took to get my towels, but I want to mention the courteous staff member who very politely answered the phone. She probably asked me about 3 additional times "Is there anything else I can do for you" and that's the type of attitude that everyone has at this W. From the doorman who hailed a cab for us, the check in counter who didn't just check us in but also recommended some fun places to check out, and the kind manager who went above and beyond to making a customer happy.
It sucked I lost sleep. You live and you learn, so learn from my tips and ask for a quieter room.
Also, more pro's:
hot water turns on very fast
OJ in J&G's steakhouse is freshly squeezed and darn good
Wi-fi was reliable.
More tips:
If you use the whatever/whenever ride service, call in advance! The moment you check in try to book your appointment.
Go green, save water, and earn some points.
In the morning they serve coffee in the lobby. We were there in December, they served cider in the PM. Plus when we checked in they gave us some champagne.
Cheers to W for making your customers happy. | 4 | null |
Hotel rooms starting to show age
I stayed at this same Sheraton 10+ years ago and remember thinking it was really nice. On my recent trip I realized the rooms are really starting to show age, wallpaper peeling, chips in doors, etc. Rooms are very standard. Does have fully stocked over priced mini-bar, PS. There is a Walgreens not too far away for snacks. The lobby and main parts are still very nice and appear to be updated. Location is good, right on the river, walking to shopping on State Street, or to Michigan. We found a great parking garage a little hidden on a side street, for only $30 for 24 hours. It was just steps away from the side of the hotel which was nice. This hotel does have a small indoor pool, so if you are hitting the city with kids, it is a nice treat, since many of the Chicago hotels don't have pool. The pool area and locker rooms were well maintained. I would recommend the stay again, but rooms could defintely use updates. Check-in was quick despite how busy hotel was for some sort of convention. | 3 | null |
Convenient hotel in the Chelsea area
1 perfectly adequate night in this hotel. Comfortable if a little tired looking. Friendly staff that helps with local eateries etc. Room very small, but not sure you can expect more in the heart of Manhattan for the price. Good sleep - quite room. | 4 | null |
Terrible
We had travel 7,435 miles on motorcycles across the country. We stay at the Ramada Inn across our travels. This Ramada Inn on 1122 South Laredo Street in San Antonio Texas should be sold or your name should be taken down. We had planned to stay for two days, but we checked out the following morning. The bathroom had black mold, the shower hold bar was broken, the electrical connector plates not screwed into wall, and TV was out dated for cable system. The room doors need paint and the door frame were cracked like someone had forced the door open by the S.W.A.T Team. I have pictures and I would not bring a street walker to this Inn, let alone myself or my family members. The maintenance man told us that people who come to this Inn poop on the bed because they are unhappy of the stay. If you have any question of me, please contact me at 239-465-9693 or cpoy of pictures taken. | 1 | null |
Great location
This was at least our 5th stay - we celebrate our anniversary here from time to time when we want to stay in downtown Seattle. To start out, we had trouble trying to valet park, there were no places to pull over and we couldn't see a valet to help us if we double parked. We circled around the block and tried again and found a somewhat illegal spot to park. We love the lobby area and Oliver's is really nice. This stay I found things wanting that I hadn't noticed before: no fan in the bathroom, towels seemed a little thin, and the room fan was a little noisy when it clicked on and off during the night. That being said, we still love the hotel, its great staff, and its very central location. | 4 | null |
Beautiful hotel, great location - Just a few things I would change
My husband and I recently travelled across stunning California for two weeks and stayed at the Fairmont hotel for 3 nights while we were staying in San Francisco. The historic hotel building is just beautiful and centrally located in Nob Hill and right on the cable car lines. Which are a blast to ride and a great way to get around and see this gorgeous city. At check in, they asked if we would like to be upgraded to a Suite for a fee. The hotel seemed to be full and they charged us $50.00 a night for the upgrade to the Luxembourg Suite. In hindsight and when speaking with friends who travel extensively, I personally think we should have NOT paid for such an upgrade. With all the excitement of arriving in San Francisco it was our fault to agree to pay for the upgrade. We did however really enjoy the suite and hotel. The Lobby is just stuninng and we had a super time at the Tonga Room. Great atmosphere and band. A big thanks also to youre wonderful Sommelier from Quebec, Canada (I am sorry I forgot his name) at the Tonga. We really enjoyed his service and conversation. Was nice to see someone from home.
The few things I did not like/or would change at the hotel: I personally thought the bathroom in the suite was rather small and looking somewhat tired and needed to be refreshed. And the bed was too soft on one side. Time for a new matress. The linen was really nice though. The room did have nice views over looking the front/valet of the hotel and it the room had a nice big layout. I also strongly suggest you have some coffee machines put in the room. Thankfully for your lovely coffee shop where I could go down and pick up a nice cup of coffee and some delicious crossiants. But it would have been so much nicer to just stay in my room and make my own coffee. Paying room service for filter coffee and a 5$ delivery charge is way to pricey and not how I want to start my morning. I also did not like that I had to pay for the wireless. I was very suprised by this, as I did not have to pay for wireless anywhere in all the hotels during my 2 week stay across California. Your Operator was helpful and advised that if I join your President club, I could have the wireless fee waived. So I had to pay to get on the net and then open an account in your president club and then call him back and then he waived the price. It was quite a hassle and I just don’t understand for the price one pays at the Fairmont why wireless would not be included in the room. The valet parking is very pricey (only parking available as well) is $54 per night. We ended up returning our rental car early to the aiport as there is no need for a car in San Francisco and we did not want to pay the hefty $54.00 a night.
Overall, I enjoyed my stay in San Francisco very much. Beautiful city and the Fairmont is very beautiful indeed. Great history, location and lobby. I would stay again but I would look for special offers when booking. | 4 | null |
Horrible, Horrible, Horrible
Dont stay at this hotel. It is poorly managed and falling apart. The room was okay but the tub had paint peeling off of it and none of our concerns were listened too. The neighborhood is scary at night!!!! it looks as tough there are projects around the hotel and there are abandoned buildings. The free shuttle doesn't run on time, the bar is closed, the restaurant doesn't serve food? Spend your money somewhere else! I also think the crappy continental breakfastgave me and my boyfriend food poisoning!! | 1 | null |
Nice new experience
I stayed in this hotel and I must say it has soul:) | 5 | null |
Terrible Service
This hotel has terrible service. Our room was not made up by late afternoon. When I inquired with the front desk (which I could not reach by phone and had to go downstairs), I was told that it was typical not to have the room cleaned by late in the day. We needed towels and toiletries, so the manager agreed to send them up. We did recieve two towels but no shampoos and no toilet paper. There was absolutely no follow-up to our repeated requests. I spoke to the manager and he apologized but it made for an uncomfortable visit.
The beds are extremely uncomfortable. The mattress is very hard and it was difficult to sleep.
As well, there is very little light in the bathroom and it is difficult to see yourself in the mirrors. Not a business hotel. | 1 | null |
WORST EXPERIENCE IN 67 YEARS
I booked this room through Travelocity for 1 senior, 1 adult and 1 child, Iqam 67 year old male and the other two were my daughters. What was listed on my itinerary was 1 king sized bed. I called the Inn and was told it was travelocity's problem. After two attempts Travelocity said that it was finally changed to two queen beds. I called the Inn the day before we were to arrive and was told that it was now set for two queen beds. When I arrived the first thing out of the clers mouth was that there was a note from the manager that he had told Travelocity that he would not change it and we had one king bed. They finally agreed to give us a rollaway which was dropped off at the door without sheets or pillow and during the next four days it never had sheets or pillows. The reason that they gave was that since we booked through Travelocity they would not make any changes but if I had booked through them directly they would have fixed it. Worst experience of my life. | 1 | null |
Would stay again in a heartbeat.
After our stay in South Carolina we went to Indiana to visit family. We had a hard time finding a hotel where we intially wanted to be, Carmel, Indiana. We were lucky to find the Omni in downtown Indianapolis. It is right within walking distant to the Lucas Oil stadium. The hotel had all the class I love. The decor, the mannerisms, professionalism,valet, room service, etc.. they even had a starbucks. The pool was bathwater warm- loved it. The room we had was small compared to what we normally get, but it was what they had left and it was clean, classy, modern, etc... If your lucky to find a last minute deal at the price we had, then consider yourself lucky. | 5 | null |
It's not the Ritz
I have been in cheaper hotels that were much cleaner than this one. It was a lipstick imprint on the wall by the vanity, the ice bucket was dirty with splatters of juice, the water drainage is very, very slow, the washclothes that were supposed to be white were dingy looking. While taking a shower the bathtub almost completely filled up due to the slow drainage. As soon as we got off the elevator you could smell weed, had I stayed in the hall it may have given me a contact! If your looking for a place to stay and really not concerned with the cleanliness; perhaps if you're not planning to be in the room for a long time then this may be the place for you, however I will not be staying there again! | 2 | null |
Right in the heart of it all
Stayed at Hotel Edison on recent Saturday and Sunday nights, just me and my 10 year old. 1st time to NYC so thought staying smack in the middle of TImes Square was best.
Hotel is very old. There was not an individual thermostat control for each room, front desk said all hotel is the same temp.
Windows opened (we like it colder than most) and luckily it was pretty cool outside. No screens on windows on 16th floor, seemed weird.
Room was very tiny. Planned on only using it to sleep so wasn't worried when booking, but still a bit shocking when seeing in person.
Concierge Andrew was nice and helpful.
Edison Cafe in hotel was nice for breakfast 1 morning, average prices (for nyc).
If I was going with my spouse, would definitely pick a newer, nicer, more modern place. Fine for a 2 night stay with my kid though.
About a 15-20 minute walk to Central Park.
About a 2-3 minute walk to Rockefeller Center.
About a 30 second, 1 block walk to the absolute center of Times Square. | 3 | null |
OLD, VERY OLD
Very old hotel, carpet and furniture should be thrown out. They told us that someone has bought the building and is going to remodel it. I hope that company has lots of money and time to do the job right. | 2 | null |
Great location, average facility.
We really like Court Square, as it's located just across the bridge coming in from the West on I40. It's an easy walk to lots of downtown attractions and restaurants. We found that this hotel only average though. It's noisy and a little cramped in the lobby and breakfast room. There were a couple of bugs in our room, which is something we really don't like to see. The staff if friendly and helpful, although we did have to wait 30 minutes for our room to be ready. The bed and pillows were very comfortable. The queen-bed room was very small. | 3 | null |
radisson should take their name off this place
i know radisson is trying to improve their image...but this place wont do it. we had travelled from singapore to LA nonstop and sure would have appreciated a bellman to help with bags. none in sight. no one at the front desk offered to say we were going to a non-renovated room..but it didnt take long to figure that out. the TV set must have been one that columbus brought over with him. the remote didnt work..and the picture was fuzzy. the bathroom was moldly and out of date. and the list goes on. i left a detailed list of observations at check out so we shall see if anyone at the hotel reads it. you would think that the club carlson points that i have racked up this year would have registered with the front desk and at least prompted an apology if a decent room wasnt going to be offered. not a chance. english wasnt his first language. the courtyard by marriott is across the street and surpasses the image that radisson is supposedly pursuing. buyer beware. | 1 | null |
Spacious rooms, good service, but oh my the flies!
Our room was spacious and lovely, and most of the front desk staff were friendly and helpful. One young man offered an enthusiasc recommendation to a local restaurant,DiCiccos Italian Restaurant, which was excellen!. My colleagues had eaten lunch in the hotel and all they could talk about was the flies! We visited in October and I guess that must be when the flies anticipate the cooler weather, so they invaded the restaurant in droves. The restaurant staff said they spray every night and every morning, but can't control the flies. Hmmmm....that is pretty disgusting between the flies and the poison chemicals, but I don't know what else they can do.
Shuttle service is fast and friendly, but be sure to tell them you are on Tower Road or you'll have to ride back to the airport and start all over. | 3 | null |
Bare basics
It had a bed with no serious issues, and a bathroom that worked. The cleaning staff did a good job, and parking was fine. Outside of that, the quality was very basic. Stains in my shower looked like someone had bled to death in there, and the floor of it was broken, so there was always a standing pool of water. The TV was glitchy. The walls are paper thin, so you will hear everything around you.
Another concern was a friend who had to check out early, and the front desk refused to print him an invoice/receipt stating his departure date. Had to make several calls, and now kayak.com is pursuing the refund claim.
Only stay here if you have your own transportation. | 2 | null |
Fantastic staff
I chose this hotel because I had to work in the office/industrial park across the street.
The staff was incredibly nice and helpful...very genuine and friendly.
Without a car, it's not easy to get anywhere around here, as it's a very suburban location. Although the mall is close (as is the office park), there aren't sidewalks to get around on. Apparently, there are bus stops which are very close by though, that will take you to downtown Charlotte.
The rooms were great (mine was huge) and the pool was nice. | 4 | null |
Beautiful lobby and restuarant, sub-par everything else
I recently booked two nights to stay at the Palace since the W was sold out. I ended up only staying one night before switching hotels. This hotel is in the perfect location, which is a shame that it is occupied by a mediocre hotel.
Unlike others, I did not encounter any service issues (outside of housekeeping, discussed later). The front desk, room service, valet and concierge were all great and helpful.
This hotel is beautiful (the lobby at least) and has the air of very upscale hotel. Unfortunately it does not live up to it once you get to you room.
The rooms are small, not updated lack some basic amenities (like iPod dock). I also found the bed uncomfortable, the shower mediocre and the sheets stiff.
The worst part of the room is the noise, you can literally hear EVERYTHING that is going on in the hallway or room next to you. I could hear with clarity quiet conversation in the room next door. I am sure they were very upset with me because I started my day off at 6am with conference calls on speaker phone... I am sure it was a huge disturbance. I hardly slept.
By far the most annoying was housekeeping. I have no idea why, but they started at 8am to knock and try to turn the room.. I kept telling them that I would be in there working till at least noon and to come back. At 9 they began to come by every 15 mins... this proved very awkward since I mostly on the phone and if I was mid-sentence I could not mute it to tell them to go away, so they would enter. How they could not hear me in the room is confounding. After I was done with my morning work, I promptly packed and checked out.
Will not stay here again... ever. | 2 | null |
Poor condition of rooms & horrible customer service
The rooms were in great disrepair and filthy. The staff were not accomodating and refused to made concessions for the errors. The bedding on one bed was dirty and the staff refused to bring new bedding, even after I said I would change it myself. I will NEVER stay or recommend Ramada. I will be reporting this location to the local health dept. The conditions were deplorable and a healrh hazzard. | 1 | null |
DFW airport hotel to stay in!!
This hotel & restaurant is one of the best in the travelers business! Richard and ALL his staff are the most friendly and professional people I've met! The food is excellent and the rooms are nice! If you have ANY questions or concerns the staff will find a solution! I recomend this hotel to anyone staying near the DFW airport! If I travel on business again I will request this hotel! | 5 | null |
My home away from home
This hotel is a delight. Wonderful, warm service, a fantastic restaurant and bar, beautiful, comfortable rooms, a gorgeous retro lobby and of course the Kimpton chain's signature afternoon wine reception. The location also can't be beat - close to downtown, SMU and the Park Cities. Just across the street is a Dallas Area Rapid Transit train station and an excellent grouping of pubs, restaurants and shops. I always stay here when in Dallas and it never disappoints. | 5 | null |
Vanilla Luxury
I stayed here for a few days while having my place painted. The service was pretty good, a tad aloof, but very competent. The public areas are really showing their age by both the decor and wear and tear. I guess the design is someones idea of Texas chic, but it's tired and very beige, lots of beige. The rooms are standard luxury hotel, comfortable but rather generic. A nice property - no doubt, just not overly memorable. | 3 | null |
Overpriced
The room I was in was located in front of the wall of the staircase which basically blocked out the sunlight - - The price I believe was too much for the type of room I received - was not aware that the Comedy Zone was there and only assume that was the reason for the high rate. | 3 | null |
It's old, updated and fresh, short on space
This property is located on the SW corner of downtown, and best serves the Federal Courthouse, Union Station, and A H Belo (The Dallas Morning News). It was built in 1925, and everything you will see inside is indicative of that. The rooms are adequately furnished with nice furniture and beds, fresh paint, and they have done the bathrooms with the newest and most modern trendy fixtures and apparatus. But, typical of buildings of this age, everything is small. The rooms are small, and the bathrooms are particularly lacking, and in renovating it there's little that could be done to remedy this. It's a reinforced concrete building, which gives an added level of fire safety, but you're stuck with where the walls are until the end. There's no room for more than one person to get ready at the same time, and there's no dressing table with a sink for the ladies. For the Mrs to be putting on her makeup while the Mr takes a shower would be a juggling act. The heating and cooling is central, controlled by thermostat, and worked perfectly, however they do offer you the privilege of opening a window, if you really want to jump out. Most rooms are just under $100, and for what you get the value is fair considering it's a downtown address. I probably won't be back because I live in the area, and it makes no sense to spend money on that, but I can't say I had a bad experience, or felt ripped off on any particular part of the room. It's good enough for what it does, but calling it a luxury hotel is stretching the truth just a bit far. | 3 | null |
WORST PLACE EVER!!
Had to stay here for a week before I could move into my apartment for work. I cringed when my boss told me intown suites. I think a cardboard box would be a better option. People are rude, the place is trash, bed bugs, rude service, all you hear is the interstate all night, I could go on forever. On top of all of this I lost my card one night. If you show up after 7 you are SOL. A "security officer" (I laughed too) said he could let me in just for tonight but I had to get a key in the morning. Seriously? It happens all the time and you wont make me another card and basically tell me I'm confined to my room? This isn't prison and I'm not a child. These people need to remember who is the customer and who is the employee. Needless to say I will be making sure NO ONE from my company stays here. It would be worth it to pay just a little more and stay somewhere that you can be comfortable. I don't even know how this place has a license to operate. | 1 | null |
Parking is expensive/walking distance to everything
This was our first trip to DC so we stayed here for the convenience of being in walking distance to everything we wanted to see. The hotel was clean and the valet staff were very helpful and friendly. The fee for parking over night was $45.00 - that is steep considering the cost of the room was only $98.00 before taxes.
We stayed on the 4th floor, our room was clean but everything felt dampish (bedding, towels, carpet) even though the air conditioning was on low? The front desk informed us that none of the rooms had a view so it didn't matter which floor we stayed on. We were able to check in early (1:00) and the bellman delivered our bags promptly.
Small inconveniences: not having access to the car unless you called the valet & had them get it and bring it to the front entrance which means more tipping each time.
A charge for wifi in the room (we didn't use it but saw a lot of people in the lobby using the free wifi there).
Also the front desk placing me on hold for more than 30 minutes to check availability, in that time we drove there and when we walked in there wasn't a single person working at the desk nor was there anyone in line ??
Overall, it was a convenient place to stay, The West Wing Cafe next to the hotel had awesome food for breakfast, lunch or dinner, lots of choices and very fresh. | 4 | null |
Convenient, but noisy
We recently (November, 2012) stayed there for three nights. The hotel's central location is convenient to many attractions. The rooms are small, but clean. The bed is comfortable. Overall, the hotel is somewhat dated, but generally accepatable in appearance. Hotel staff was friendly. We stayed on the 7th floor. The noise level in the room was unacceptable. There is a night club next door. The bass sound from music at the club was booming until the wee hours of the morning (roughly 2:00 AM). The conversations of club patrons who were waiting in line outside the club sounded like they wre taking place in our room. There is construction nearby (24hr construction) and the popping sounds of air compressors in the middle of the night was irritating at the very least. The hotel is located across the street from a major medical complex; ambulence sirens were howling at all hours. We're not light sleepers and are not the complaining type; however, several times I checked the window to see if it was open. It wasn't. I would not stay here again unless I read that the windows had been replaced or something else had been done to manage the exterior sound. I spent the weekend exhausted from a lack of sleep due toexternal noise. | 2 | null |
I will come back...
Many years ago we had an office holiday party at this location and it was awesome. I was in town to attend the Ravens and Browns game tonight. When I arrived at the hotel the Aliceanna St. was blocked by a police barricade. I was told I would have to wait until the motorcade went by 45 minutes later I noticed 2 coaches being escorted. As it turns out the Cleveland Browns were also staying is this hotel. I immediately made a U-turn and parked and check in with ease. The service was great. The staff was friendly and helpful. I had a great view of the Harbor and Stadium on a high floor as requested.
After returning from the game at M & T Stadium soaking wet. I was able to quickly gain access to my room, change freshen up and grab a bite to eat in the bar which was open late and buzzing with guest. It was a great place for us to network and socialize.
It was a long night of celebration and good times on Thursday night. The drinks were good and the chicken wings were just ok, but that did not hamper my impression.
I really enjoyed my stay... | 4 | null |
Girls Weekend
Just got back from a 3 night stay at this property. Overall, I was very pleased with the hotel and my experience there. I've stayed in several other Residence Inn properties throughout the U.S. and this one is comparable.
The lobby area is a bit small but we arrived mid day so it wasn't too crowded. Our rooms weren't ready so the guest agent (Tino??) suggested storing our bags with the bellman and heading out for lunch. He asked for a cell phone number and called me when our rooms were ready which was nice. I had reserved 2 king studio suites and asked to be in close proximity to one another and he made sure they were side by side! We were on the 31st floor and had expansive views of the Empire State Building and 6th Ave. Especially beautiful at night.
The rooms were large by NYC standards but the bathroom was TINY. Barely enough room to get the door open past the sink and toilet. Not very useful when you have 4 girls sharing a bathroom!! The carpets in the room were a bit worn and draperies needed to be cleaned.
The king bed was super comfy with lots of pillows and triple sheeting. The biggest downfall of the room was the quality of the pull out sofabed. The mattress was thin and well worn which allowed the springs underneath to push through making it feel like you were sleeping on a bag of nails! This made for a very uncomfortable nights sleep. In hindsight, we should have gone with a regular room with 2 double beds as we didn't end up using the kitchenette.
Breakfast was included in the room rate and was top notch! A huge range of choices for even the pickiest eater/food allergies- oatmeal, eggs, bacon, waffles and pancakes and several types of fresh fruit and yogurt. The coffee could have been stronger but there was Starbucks served in the lobby (for a fee). Keep an eye on the breakfast hours and they ended a bit earlier then I thought they would.
The location was fantastic being between the Fashion District and Times Square/Broadway. Make sure you wear comfortable walking shoes!!
This hotel was great and I would return again. | 4 | null |
Super 8 Stay
I needed restaurant information, and the lady at the desk was very helpful. The motel was an easy drive to the convention center - that was helpful. Room was clean, bathroom fine, wifi very good, tv good. | 4 | null |
Better than Expected!
I stayed at Four Points Sheraton in July 2012 while on a 2 night business trip. There are better hotels in the area, but some of them were sold out and this one was conveniently located.
It's not a bad choice. I think it deserves 3.5 stars.
"Pluses"
+ clean!!!
+ spacious room
+ decent gym
+ comfy bed
+ free wi-fi & free usage of computer in the lobby
+ good service provided by the ladies at the reception desk
+ full breakfast with made-to-order omelets is just right
+ free shuttle
+ lobby is modern and nice
"Negatives"
- rooms are a bit noisy, when facing the highway & air conditioner is somewhat noisy
- no luxury here
- bathrooms are quite tiny
If you're not looking for anything posh, but want a clean comfy accommodation, then this would be the right place.
Make sure to take advantage of the free shuttle, which can take you to the airport or to some of the places in the area, if you're not renting a car. | 4 | null |
Definitely not a 4 star hotel!
We went to the hotel in the last week of Sep'12. They are remaking the hotel, and this can cause some inconvenients. Some tips that may help you to decide:
1. the temporary lobby is too little and always crowded. Difficult to get informations, and the staff is quite lost with the new enviroment.
2. rooms - they are very small (and I mean VERY). The cleanliness is also poor.
3. They changed our room in the first day because they were sold out. I had to sleep in the smallest one (I had paid for a better one). The room was minuscule, with a single bed (and we were a couple) and 3 big luggages, that didn't not fit in the room.
Due to their remaking, they were testing the hotel alarm. I was waked up 3 times during my 7-day stay, one of them at 7:30am, that was definitely not the hour I wished for.
The good point - the breakfast - very good and with a fantastic staff. If this is the only option of hotel you have, reserve it with breakfast included. | 2 | null |
Rodeway Inn Civic Center Don't Count on parking
Rodeway Inn Civic Center
2 stars
860 Eddy St, San Francisco, CA, 94109 United States 866-539-0036
Check-in at 4:00 pm told don't leave any valuables in car. nothing else, Returned at 9:00pm after dinner with Kids. Sorry no parking you have to take you changes on the street! Attendant told us to park carefully wheels in because police give ticket for little reason or no reason. Choose this place by phone representative of hotels com because of free parking. Hotels.com level 3 service said you have to check the hotel yourself they are not reasonableness for their representative advice. Buyers beware!!! | 1 | null |
Was Promised a Free Night to Compensate for Bad Experience, Never Got It
I stayed with my 3 boys and when we checked in I was told I was lucky enough to have been upgraded to a king room. I didn't want a king room, I was travelling with my 3 boys and wanted 2 queens. Don't make it sound like you're doing me a favour of upgrading me when the problem is that you've overbooked your rooms. I was told not to worry, that there was plenty of room for all of us in the king room, that all the queens were sold out. I hesitated, but it was getting late and they told me they'd put a cot up there as well.
Well, this would turn out to be the worst hotel stay and vacation I've ever had with my kids. They came up with the cot, which blocked access to the rest of the room. If we wanted to go to the washroom (which was very lovely, but takes up half the room) we had to jump over the cot to get to it. They children did not sleep well since I could not separate them and the rest of our Seattle trip was ruined on account of their tired behaviour. Before you judge and think that the room was not to blame, keep in mind that these kids have slept in many hotel rooms (in separate beds) and been fine.
We proceeded to the Space Needle (where the kids were so tired they melted down and we left Seattle early) after I'd very nicely told the staff at the front desk that our upgrade wasn't really the best thing for us. That was met with a smile and an apology. The staff were nice, but they are young and don't deal with children very well.
I wrote an email and shortly received a phone call afterward, apologizing for our hotel room experience. I was advised that I would have my next night taken care of so that we could enjoy our trip in the room we had intended. I never received anything after the phone call. I called back 2 months later inquiring and was told somebody would return my phone call, but nobody did.
I will say that had I been travelling with my husband alone or had we gotten the room we wanted, we probably would have really enjoyed our stay. Hotel was clean, rooms were nice, bathroom was exquisite (though it does take up a lot of room space). | 2 | null |
Fabulous location!
This hotel is located 5 mins from the Lake station on the Blue line, by the river within 2 minutes walk of Michigan Ave. We chose one of the premier river view rooms and had lovely views in both directions. Good sized room, with large bathroom. All well appointed. Staff very friendly and helpful. Only complaint was that our room hadn't been made up by 2:45 pm one day and when asked for it to be done, it took another 45 mins. for anyone to arrive. Restaurant good, but pricey for breakfast. | 4 | null |
Very poorly handled after hurricane sandy
After living for four days in the dark after hurricane sandy the hotel staff sneakily slipped a letter under our door in the middle of the night telling us that they were closing the hotel. Assurances were given in the letter that they had begun reaching out to other hotels to accommodate guests and that every effort would be made to assist us. However after ringing around many hotels and finding them all fully booked we decided to pack up and pay a small fortune to go to Las Vegas a day early. When we went downstairs to tell the front desk we would be checking out later that day they informed us that the hotel would be closing at noon. Many other people were obviously in a situation where they could not find another hotel and the hotel staff seemed quite disinterested. So essentially everyone was given at most half a day to pack up and find a new hotel with no assistance in a city with no available hotels
I remember speaking to Mrs_BA (from the previous review) who had no choice but to move her family of five to another hotel with no power (and no doubt pay a fortune for the privilege) and I hope it didn't completely ruin their vacation.
On top of the poorly handled closure of the hotel we were forced to pay full price for the room. We argued with the different people at the front desk (including the manager) that this was unfair but no concession was given. I am of the feeling that when you pay for a hotel you are not just paying for the room you are also paying for amenities and services such as power and housekeeping. If the hotel wasn't paying for these things why should we? If they didn't already have my MasterCard details I would have refused to pay.
I'm not saying that the hotel was at fault for the lack of power or services it was an unfortunate event that the hotel could have turned into a positive if they were only willing to put in a bit of effort and show some concern for their customers. Very disappointed Eastgate Tower. | 1 | null |
Overall good stay
We just got back from our 5 night stay in NYC. Our room had two full size beds. I cant say they were queen size. Sheets were comfortable but not the bed itself. We were on the 36th floor and had amazing views of the East river and Empire state building. There is some definite need for renovation. Wallpaper on the bathroom was peeling off. I didnt like that fact that there was a charge for WiFi. I think for the money that is paid per night they would add that in for free, but I have learned from my visit that nothing is free in NYC. A/C did not work so well, and windows do not open. I did like that there was a food stand out front with coffee,donuts,pastries every morning except on weekends. There is a dunkin donuts on the next block over though. It is a little out of the way from Times Square but we took a cab from Grand central station one day due to it raining and it was only $5.00. We found that if you walk over to 2 blocks to 43rd street and straight down 43rd you walk right to Grand Central station. We bought a 7 day unlimited metro pass for 29.00 a person which lets you ride subway and bus unlimited. Pool was a little cold for me but my kids loved it. Rooms were big for NYC, and like I said previously the view is priceless. One downfall was the concierge woman at the information desk was rude. I asked her about the metro and where the bus stops and she simply said not here. I thought that was why she was there to help. Anyways, overall it was great for our first trip to NYC. We may stay there again if ever back in the city. | 3 | null |
Deception in Sheraton
Overal poor value for money, insufficently staffed (reception, room service, luggage help). No fridge in the room, poll without towels mosrt of the time, no real offering at the lobby except typical fast food stuff, but priced Sheraton. Service staff very much formatted to minimal service. | 2 | null |
Not business friendly
The hotel wifi is virtually non existent in the room, my wifi hot spot barely works in the room, and the ethernet cord for wired access is not accessible from the desk. All of which makes its difficult to work from the room.
There was no room service menu in the room, and the Wall Street Journl was not available from Room Service.
I have to think the majority of the Hotel's traffic would be business travelers, but they don't seem tuned into to making it easy to work on business at the hotel. | 3 | null |
Roaches & Mice are Us!
Don't let the lobby deceive you.......and don't rely on the website for a true depicture of what the rooms look like. My husband and I stayed for 3 (long) nights with 2 other couples. Each couple had their own room. There was a mouse in our room, very low (if any) water pressure, food in the fridge from a previous guest (and the fridge wasn't plugged in) and although we didn't have any cockroaches in our room (that we saw) one of the other couples found a cockroach in their room and we also met up with another guest in the hallway who was trying to find a place to get rid of the cockroach she found in her room. Now I know you may read this and think I'm exaggerating....so go ahead and stay at this place. But don't say I didn't warn you. And the funniest part of it all is that I didn't find the price to be on the lower end of the scale....more like the middle range in regards to places to stay in NYC. So yes.....maybe I'd expect little cosmetically.....but seriously......rodents? And even if I ignored that (as if I could) what about the water pressure? I mean it was so bad that it took so long to rinse the shampoo out of my hair. I guess this hotel just doesn't like to promote cleanliness both from within and from it's guests. But I'm not bitter.....much!!!! | 1 | null |
Great location, needs to work on amenities
What a fabulous location. This hotel needs to work hard on amenities, though. Hairdryer did not work, the safe did not work, the tv was very old, no welcoming literature or cable guide in the room, no coffee service, restaurant closed for renovations (no renovations appeared to be going on). Why in the world would you not rent a commercial coffee maker for your hotel guests to place in your lobby, or automatically provide coffee makers in each room? I was provided one but it was old and nearly broken. Mattress was old.
The shower was wonderful, nice big bathroom, but the space itself is in great need of work. Desk staff could be much more welcoming and friendly during the week. Weekend staff was very much more noticeably friendly. Also, the lobby needs to have some sort of activity, lighting, and a bar....amenities.
Thank you for listening. | 3 | null |
Quality Property Awesome Location
The Surrey was a surprise. I had stayed at the Surrey at several years ago and it needed a renovation. This stay was a pure delight, from the quality of the room finishes, to the staff and the ambience. I just love how it is a stroll to Central Park and Madison Ave and the little cafes and eateries on Lexington Ave. I had hoped to share the experience of the Surrey with my wife, but circumstances meant she couldn't come, but it was still a great stay and I would highly recommend it for visitors to NYC. | 5 | null |
Bad Exerience PLUS false advertising
First, we couldn't find the hotel because all of the signage was hidden behind two large construction-site-style dumpsters. Then, we could not find the garage for the hotel's parking lot... that is because there is not one (which we only found out after calling). You must park in front of the white curb (which only holds 2 cars, 3 if the other cars are VERY considerate and park bumper to bumper).
They won't valet park you unless you are checked in. And since the hotel is in Union Square, for us, this meant parking illegally in a turning lane (luckily there were 2 of us so one person could stay with the car).
We were told that if we wanted to leave again, we should all 15 minutes for our car to come back, since it's parked offsite.
Then, if all that wasn't bad enough--we got to the room and it was TINY! There are New York studio apartments bigger than this. The homepage says spacious... but note where it says "intimate" on the Deluxe Double Room description... I think the photo was taken with a trick lens. You can compare it to the photo I uploaded to see what I mean...
Besides being a room so small the bathroom door brushes against the bed, there is no fan in the bathroom, no heater in the room, no air conditioner (just open the window and turn on the ceiling fan), no comforter (just a thin blanket with a sheet on either side), and no curtains to go over the wood blinds. | 1 | null |
Not an Inn but a Hostel
It is an old building that has not been maintained. The "passenger" elevator says it is a freight elevator and should NOT be used as a passenger elevator. It smells terrible, the rooms are small and dirty. Shared bathrooms that do not seem to be cleaned regularly. The bed was awful and the noise unbearable. I didn't get more than 1 hour of sleep at a time. I was booked for 2 nights but I changed hotels after the first night. | 1 | null |
Location is the only good thing about this hotel
Stayed at this hotel in Aug 2012. The hotel is walking distance away from Union Station in LA and this is the only good thing about this hotel. The service at the hotel is average. Check-in experience is poor - the folks at the reception were extremely unfriendly and unwilling to help. They did not give complete information about facilities link wi-fi, breakfast, parking etc. until we asked about the specifics. Also, we found that the hotel reception folks were rude at times. They also asked me to sign on the credit card bill leaving the amount as blank - saying that they would fill it later - how can one expect to sign a bill without the mention of the amount - on asking they said it's the hotel policy.
As far as the cleanliness is concerned, the breakfast area was not very clean. The rooms were average. The buffet breakfast items are limited to milk, cornflakes, bread, fruits - no warm breakfast.
I would not recommend one to stay at this hotel unless there is an extreme need to stay close to the Union Station. | 2 | null |
the view was amazing
we were here on business, and booked this hotel because of the location of,our seminar, but were not dissapointed at all. the view fromthe terrace is spectacular, the service is good and friendly and the rooms are just fine. All in all a very nice experience. If I could name my dissapointments, Iwould say $30+ for breakfast is, to me, way to much and being on business I would have appreciated a free wifi. other than that, wonderful experience. | 4 | null |
Horrible Housekeeping
To have such a nice looking hotel, you have the cheapest housekeeping staff. I checked into the room I was given and it was NASTY! Both beds were unmade, dirty coffee cups on the desk and trash still in the trash bins. The room was NOT cleaned after whomever had stayed there checked out. I was switched to a clean room about 30 minutes later. One day 2 of my stay, I returned to my room after being out all day, my dirty towels had been taken out but NO clean towels were left in their place. I go down to the front desk, ask for towels to be told I have no clean towels, but I can give you two pool towels. What kind of hotel has NO clean towels??? When my travels bring me back to Jacksonville, I will find a different hotel to stay in. | 1 | null |
A good try, but just average.
Arrived at the hotel at about 11:00am and was told room was not ready. Not a problem. Desk staff was adequately helpful. Room was clean and comfortable. Decor of hotel looked as if it had been refurbished fairly recently, but felt somewhat dated. Kind of like a Gaylord property with open center layout. Large capacity suited for large groups of conference attendees. This is good if you like crowds. Received tickets for "free" cooked to order or buffet breakfast. Good concept unless hotel is full. It was. Meal was good but not worth standing in line for. No major complaints, but just average. | 3 | null |
Great trip
We just got back from spending last night in DC at One Washington Circle Hotel and I have already recommended it to 4 people. We got there prior to noon and expected to be told our room wasn't ready, instead the ladies at the front desk took care of check in quickly and with a very pleasant attitude. We went to check out the room and we were very happy with what we saw. The room was clean and well maintained(2nd floor). My daughter was so excited to sleep on the pull out sofa. The too was a good size and the two ways into the bathroom was convenient. Every time we came and left the hotel the staff was friendly and remembered where we had been and asked output trip. We didn't get to use the pool which bummed my daughter out but I am already thinking about going back. I wasn't worried about our safety in the area, location was near the Metro and we were sad to leave. I would definately stay again. Some of the reviews scared me and we almost chose another property but the price was right and we had a great experience. | 4 | null |
Hilton quality Hilton with one bad apple
The Hilton was suprisingly the best value downtown hotel we could find. The Metro Red Line stop is a block away, which conveniently connects you to Union Station, Hollywood and Universal Studios if you don't have a car. There is a great casual restaurant on the corner called Industriel, proving that there is life Downtown. The decor and room were "Hilton quality", nothing more, nothing less.
Most of the staff (barman, doormen etc.) were great, but one person at the reception unfortunately gave really bad (and wrong) advice. He didn't know if there were any drug stores nearby (there were a couple just two blocks west), and when asked what Metro station is closest the Chinese Theater he told us to get off at Hollywood & Vine when Hollywood & Highland would have been the right stop. When observing him in the lobby he was more courteous to older guests than younger ones (to whom he was almost rude), so he must not have heard about customer lifetime value. | 4 | null |
Nice place to stay!
Modern, comfortable and spacious. Parking was secure and free! We took the complimentary shuttle into the shopping district which was really nice since we didn't have to worry about parking. Overall a nice place to stay! | 4 | null |
Good location and nice hotel
We visited for an extended weekend which included St. Patrick's Day fun in Boston. We arrived quite early - a few hours before check in - and the staff took our luggage and kept it secure while we went out sight seeing. The hotel is very nice, it was more like an apartment with a small kitchen. The bed was huge and really comfortable. They have a really great breakfast buffet that had anything you might want....eggs, waffles, fruit, oatmeal, yogurt, cereal, breads - too much to list.
The location was great for us. The hotel is actually in Charlestown but the North End, Faniel Hall, and Bunker Hill are all within walking distance. Also the USS Constitution which is really interesting. You're going to want to walk off that breakfast and the delicious italian food anyway! There is a trolley stop just a block away which is a great way to see the city, hop on an off all day. | 4 | null |
25th Anniversary Trip to Seattle
We celebrated our 25th wedding anniversary with a 6 day/6 night trip to Seattle, staying at the Warwick Seattle Hotel. Our stay was very pleasant, and key for our choice was location, restaurant on site, as well as lounge, plus of course value for the price paid. The location was great! Basically half way between Pikes Place Public Market and the Seattle Center/Space Needle area. The front desk and wait staff were very pleasant, and our room had a fantastic view of the Space Needle. Our room was spacious, clean, and the bed was exceptionally comfy. The restaurant was a full service facility, e.g. all three meals. Breakfast was very good, and the dinner we ate there was extremely tasty and unique!
The only downside was the promptness of housekeeping, hence a four rating versus a five. We had to wait until after 3;30 pm on the day of check in due to a full house the night before and our room was not yet cleaned. No worries there, however throughout our stay housekeeping was late in getting the room cleaned, as well as did not check the stock of the in room bar/snack, so there was a pattern.
We enjoyed our visit to Seattle very much, and would recommend The Warwick Seattle to anyone visiting the city. It was a great value for the price paid, and was on the luxurious side as well. | 4 | null |
Friendly staff, but falls short of expectations
First, the strength of this place is the staff, who are friendly and try to make your stay as comfortable as possible. The price is right for the area, but if you want the medical discount, you need to call. Online bookings don't give you the discount and you can't change it when you arrive. Second floor access is a problem because there is no railing on the outdoor staircase in the front of the building. We discovered on our last day that our room door did not lock easily, either. You had to push the door downward to lock it. The water pressure in the shower was low due to mineral deposits, which we improved by taking it off and cleaning it out. The a/c worked fine, thank goodness, but the beds were just ok, not especially comfortable. The room was clean but had a strong fragrant smell (floral) that hit you when you walked into the room. We loved the kitchen - what a great idea - but didn't do any cooking. The breakfast was just so-so. Waffles - yum, but the juice was orange-flavored, like Tang, not fresh or reconstituted o.j. I did use the exercise room which was small but the equipment worked well and the a/c was nice and cold. | 3 | null |
GREAT PLACE
Very nice hotel with extremely nice staff. Because our group of 4 were going in two different directions in the downtown area, we chose to stay in downtown. We were only a couple blocks from the shopping area. The only draw back to this place is the $29 valet parking charge. I don't mind tipping, but by the time you add in tips for leaving the car and the people handling your luggage, you now have spent $40. | 4 | null |
An average stay
On the positive side, this hotel is very clean. Each room is cleaned and then inspected by a supervisor. On the negative side, the hotel is very dated. I remarked that, if its not the original Best Western, they had all the furniture from the original shipped to this location. But it was clean and comfortable. The airport shuttle service was excellent and the drivers would take you virtually anywhere you wanted to go and really sought to meet your needs. Breakfast were what you would expect for the complimentary breakfasts at this and similar chains. The lounge in the evening was just adequate for a nightcap, though not very well stocked. Staff was friendly. Over-all, a good value at $64/night, including taxes, on Hotwire. | 3 | null |
Highly recommended
The rooms are very big and comfortable The is very helpful and friendly.
Conveniently located and not far from the main shopping areas madison , 5th avenue, broadway.
The conceirage service knowledge and information is upto the mark. | 4 | null |
Subsets and Splits