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Big, expensive, soulless
This hotel is attached to the Lakeside Centre, North America's largest conference/exhibition centre. It is a large and expensive hotel and is really not suitable for visitors unless you have business in Lakeside. For everything else, even a trip to Target to buy a necktie, you need to take a cab. | 3 | null |
Quirky and well-located
One of the best spots in San Francisco - convenient to downtown/SoMa without being ensnared in it, whilst also near Chinatown, Nob Hill and Fisherman's Wharf. Each room has been decorated by an artist; ours was graffiti themed and truly unique. Gilchrist & Soames toiletries. Breakfast was just OK - simple bagels for toasting, juice, some muffins - but it's located near much better outside options. Excellent value for money, would definitely stay here again. | 4 | null |
Great room
Went to this hotel for a a High School Reunion. Thought it might be wise to get a room and have some friends pre-party and visit my friends room post party. My room was big and we were able to fit several couples in for our pre-party. Only down side we did not have a frig. The party was on the 21 floor amazing views of the city and a great sunset. Post party in my friends suite large living room. It was perfect! | 5 | null |
Just okay -- won't return.
This resort is alright -- but honestly, if you plan to go for a pool experience this is NOT the place! Its very odd actually, the bottom of the pool and lazy river is dark so the entire thing looks like a river. It's not bright, sparkling, or inviting. The pool itself is a mess -- it's more of an activity pool. There are tons of people playing water basketball etc and you can't just go in to sit/relax at all. The rooms are fine, like others have stated, they are outdated. Whoever put up the wallpaper should be slapped. The walls are thin so expect to be woken up EARLY. The food is good but SUPER PRICEY - we're talking $80 for some nachos and chicken strips by the pool. We were going with the thought that it would be similar to Lost Pines....not at all. The extra cost of Lost Pines is so worth it. The grounds at the Hill Country Hyatt leave much to be desired, not very well kept. The only saving grace here is that they give you wristbands to use the facilities at the Wild Oak Hyatt which is approx a mile away. We went over just to see if it was 'better' and YES IT WAS. The pool is AWESOME, its an indoor/outdoor, they have a small splash pad for the kids inside, two great water slides, one inside and one outside and a GREAT lazy river. I can't comment on their rooms though -- but it is more of a condo/timeshare environment vs a resort. We ended spending the remainder of our time at Wild Oak and only went to Hill Country to sleep. Wild Oak also has full showers in the pool area so you can easily spend the day and then shower there -- soap, shampoo, conditioner etc available. The food at Wild Oak was very good but also pricey. Hill Country Hyatt -- been there, done that, check the box...done! | 2 | null |
Great view, terrible airport noise and bad service
This is definitely a case of the good, bad and the ugly. One one hand, the hotel is located immediately adjacent to the airport, which creates a really terrible situation for many rooms which are subjected to ongoing jet noise. The side of the hotel which faces the airport and the eastern most wing is close to the point of takeoff on the main runway ..so the jet noise starts very early in the morning (6-7AM) and continues to late at night (11-12pm). If you really want peace and quiet, don't choose this hotel!!! I have stayed at airport hotels in other parts of the world, and this is the worst example I know of. The one saving grace for this location may be a view, if you happen to have a room facing the bay, you can enjoy a nice view of the marina and downtown San Diego skyline.
There are numerous other service issues which plague this hotel, ranging from inadequate attention to staffing at the front desk (particularly for Starwood Preferred guests) which lead to overly long waits for handling any issue, problems with daily room service for upkeep of rooms, and problems with card key access to the rooms. It turned out that I needed to get my room key cards reissued every day, since almost every day they stopped working for unknown reasons.
Security finally decided to change the entire lock on the door to solve the problem! Most of the staff are in need of additional training. For club level guests, morning food service is monotonous and only of average quality. | 2 | null |
problem with room
Hello : I did have a problem with my room and I want to say the Management handled it professionally and to my satisfaction. They also have a wonderful breakfast. I stayed for 4 nights from August 26 to Aug 29. | 4 | null |
Noise, noise, noise...
We have stayed at this Microtel twice. The first time we were on the main floor and found that there was no weather stripping / flange around the door. Light shone in for a good inch all the way around. As the door was located away from the bedroom this didn't bother us overly, however the incredible amount of noise coming in from the hallway all night long DID. We assumed the noise was due to the missing stripping around the door, informed the front desk and didn't worry about it. We stayed again this last weekend, this time on the 2nd floor. No issues w/ the light around the door. HOWEVER, this room was just as noisy as the last. All night long we could hear people walking and talking up and down the hall. These were not rowdy, crazy partying people, just people having a conversation on their way to their rooms. It was as if they were in the same room with us. I did not get a wink of sleep until about 5AM, just enough to call it a nap and then we left. I was very disappointed that the noise seems to be prevalent throughout the halls. While in the room we couldn't hear anything from the rooms on either side of us, but the noise from the hall echoed and sounded like we had invited these people in to our room. My husband noted that the noise went the other way too, he heard conversations and 'intimate interludes' coming from behind doors as he walked down the hall to get some ice.
This is unfortunate and we will not be staying again. The rooms are clean, the staff is great, the grounds are pretty and well-kept, but the point of the 'micro' in Microtel is that it is basically a place to sleep. Very small rooms, clean and for an affordable price for when you are out of town and spending most of your day visiting relatives or sightseeing. Sadly the one purpose of the room is the one thing that Microtel does poorly, if you can't sleep while you are there there is no point.
The staff was wonderful and refunded our money but we will not be staying there or at another Microtel again. I can only assume with corporate building policies that the same structure and poorly built doors were used at each location. | 2 | null |
In need of a mom or a dad
The hotel is a nice old red building. The hall is mighty impressive and very big, but the "wow" effect stops about right there.
I was put in room #575 which was a small but comfortable room in the back of the hotel. It was quiet but quite dark, with one small window. The walls were painted grey and beige and the king size bed took most of the space and had a huge bump in the middle. The bathroom was well equipped but lacked ventilation and smelled a bit of mildew.
I had my first meal downstairs at the hotel pub. They offered a full menu. The food was terrible. The chicken soup came right out of a can and cost $6. I could not even eat the crab cakes, and the iced tea I ordered had the taste of an unclean pot of coffee. The waitresses were very busy talking to one another about shopping.
I felt there was a huge lack of management supervision. If managers could show up at their hotel once in a while, they might have a better idea of what is needed. My room was not cleaned before late afternoon. I usually like The Westin, but I would grade this one as a B-. The location is not ideal either. It is close enough to the river, but a few blocks from the center of town. | 3 | null |
They missed some rooms during the remodel!!
I booked this hotel months ago anticipating a clean room with no frills for a great price. My husband and I arrived late on Friday, the 30th to the hotel and checked in. Nikki at the front desk was very friendly and pleasant. I asked if there was a room available with a view as suggested by other posts I had read and she checked with the evening manager who immediately said no. That was fine with me. We made it to our room and the remodel must of missed this room on the 2nd floor (room 210) as the carpet was dirty, the bed was very flimsy (springs squeaked) and the worst part was the bathroom shower was dirty and in really bad bad shape. The bonus that made it the best was we had a view of the air conditioning unit. We were too tired to deal with this at that moment so I called the manager on duty the next morning and informed him about the unsatisfactory status of our room and he simply apologized. That was it. I also asked him to pass on to corporate that I do not appreciate posts on their website that displays pics of very clean rooms that are updated and modern. The manager then said he would upgrade the hubby and I the next two nights but we had to stay in our room one more night. I stated to him that we would rather just move to another room that was clean and did not want to wait another night for a suite and he said there was nothing he could do. Anyways, the upgrade to the suite was fine but you really do get what you pay for when dealing with hotel. Beware...if you are staying Fri-Sun as we spoke to the night manager this morning upon check out and he said they have been selling out on the weekends so you are stuck with the room that you get. | 2 | null |
do not stay i repeat don not stay
this place is a dump, feces on bathroom walls,room walls are filthy, holes in furniture,they would not give us a refund so we are locked in for three days.Im thinking of taking the loss and just going somewhere else,your feet turn black when you walk across floor.breakfast is a piece of fruit if you get there the first hour or theyll be out,no sugar for coffee.i can not believe super 8 lets this place carry their name. | 1 | null |
Convenient
This is not the glitzy 5 star experience BUT that's not what you are paying for. This is though a clean, comfortable hotel in a very convenient location. I agree with other reviewers that the bathrooms are small, but let's face it, you are not in there for long!
We ate at Niles restaurant twice for late evening supper at the end of busy days, whilst not greatly atmospheric the food was perfectly fine, the bar is obviously a very popular local haunt as it always appeared to be busy. There are a number of local inexpensive dining options.
The surrounding area was not particularly attractive it was though very central. Being close to Penn station, the Subway and the 34th street shops, made this an easy and inexpensive Manhattan option. | 3 | null |
A big fat "MEGH".
The Warwick bills itself as a "luxury" hotel but I certainly didn't think that. More like a solid 3* w/a bit of an old world feel, but that also comes w/steps up to the elevators (no idea how anyone in a wheelchair or w/heavy luggage gets to the elevators) and $11/day internet. Who still charges for internet?! We arrived late & check-in was pretty straightforward. The room & bathroom were fine but nothing to get excited about. If you don't feel like paying for the internet, there's a business center which consists of 2 ancient desktops & a printer for airline check-in. Location is good, on the opposite end of the block from Lola & Dahlia. It's a few blocks from Westlake station, where you can catch the LINK to Sea-Tac or any of the express buses to outlying areas. Our Hotwire rate of $88USD/nt took the sting out of our stay, but even then, not by much. | 3 | null |
GREAT STAY, not that distant from the downtown!
This hotel is a great quality one, considering the money you pay.
We have stayed the first night in a city center hotel, then moved to the red roof because the first one was too expensive. But this has been a great play! We payed the right money for a great stay. Room is clean and comfortable, staff is ok, breakfast is quite poor but it's acceptable. And what is more we realized that it is connected to the main streets of the downtown by a long and straight road and it takes only 15 minute, even less! | 5 | null |
BED BUGS!
You wouldn't expect it at this high-priced hotel, but I was covered in red, itching welts after staying here one night. The front desk told me that many people have complained, but they refused to refund my money. | 1 | null |
Stay away from here during the holidays!
Decent looking and kept hotel. However, currrent management is ruining a potential gem in DFW, especially if you like to golf.
This property overlooks what appeared to be a decent golf course. One side of the 9 floor hotel faces the "golf course", pool, and outdoor dining/lounge area.The other side, faces the parking lot. We stayed.on the "golf course" side.
First, when you drive to the property, the 1st thing you will notice is that there are no businesses, restaurants, attractions, etc anywhere near it. However, in the middle of "nowhere"- The Texas Motor Speedway stands with all it's glory. The hotel is very close to the race track. Hence, you will depend on the hotel amenties to get you through your stay unless you want to drive somewhere. Are you crossing your fingers yet?
We arrived on Thanksgiving eve 2012. We chose this hotel because they had a golf course and restaurant that was supposed to serve a Thanksgiving dinner/ buffet on the beloved holiday. Most of our family lives out of state, so we decided to have a hubby/wife mini vacation alone. We booked from 11/21- 11/24. Plan: 11/22- Golf, then Thanksgiving dinner. 11/23- Golf, then Thanksgiving/ Lights parade in Fort Worth (We purchased VIP seats at $25 a pop). 11/24- Check-out. Sounds great, huh? Well.......
Check-in- Hotel was maybe at 10% occupancy when we arrived. However, there was a line of 6 people at the "front desk". I immediately noticed there was only 1 front desk staff member, no concierge, no gift shop attendant,and no bellman. The 30 square foot "gift shop" was tucked away behind the front desk. The front desk staff member served the role as gift shop attendant and concierge as well as checking people in. This was weird. I finally checked in after waiting 15 minutes in line. I asked for a luggage cart. The front desk staff member said,"If there aren't any carts out front, then we don't have any available right now." Really? So, my wife and I schlepped our luggage up to our room on the 7th floor. There were 2 empty luugage carts in the hallway on our floor! Nice!
Room- Musty odor, but relatively clean. Great, high output shower. Decent bed. We could see the golf course, but really not a "pretty" view. No balcony! Just kinda blah... if you know what I mean.
Well, so far this property is a bit crummy, but a couple drinks and appetizers (it was 5:10 pm) can fix anything! Right? We headed to the restaurant for an early bird dinner and some stiff drinks to finally start enjoying our trip. RESTAURANT CLOSED UNTIL 6 PM. Ok, no worries, we will just go to the lobby bar and get a couple stiff drinks. BAR OPEN, BUT NO BARTENDER! Hmmm.. Ok, he/she must be busy doing something, we'll wait. 5 MINUTES LATER, NO BARTENDER YET! Ok, what do we do? I know, call the front desk and ask them to find their bartender. Finally, almost 10 minutes after sitting down at the bar, the "bartender" comes out and says, "What can I getcha?" LOL!!! He didn't say, "I'm sorry, were you waiting a while? I'm sorry.....(fill in any customer service sentence)". But, we finally had our drinks. WOW!! Dinner was average, including service. But, I still tipped these guys >30% as they were working on Thanksgiving eve! However, the service only got worse!
Thanksgiving day- We woke up at 8 am ready to play some golf! 65 degrees, going up to 75 by noon, and the sun is out! Woo hoo! GOLF COURSE CLOSED!!! What? We ended playing a shotgun at TOUR 18 (I will review this course later). Excellent experience! Professional staff, nice course, etc.. However, we had to come back to the Marriott........... sigh! OK, so we will give them another chance. We were both starving and a bit thirsty after playing almost 5 hours of golf. Let's go to the bar (it was 2:30 pm). BAR CLOSED! So, we went to the front desk and asked how we can get a drink and food. The 1 front desk staff member stated we can order room service. LOL! So, we took the elevator to the 7th floor, entered our room, called room service, and the same front desk person answered the phone, "Can I help you?" Need I say more?
OK... so, we finally got our "room service" brought to us by the pool. Our food was packaged in styrofoam take out containers. We scarfed down our shrimp cocktail (off a styrofoam take out box) and quesadillas with no drinks because they couldn't bring "glass" out to a pool area that NOBODY was swimming or even sitting in! Our server, who thought he was a tough guy (punk), didn't offer an alternative and asked if I wanted him to take the drinks off the bill. I said, No. I'll get them myself. Thank you."
So, we went back to our room and laid down on the bed and said, "Thanksgiving dinner will be great. Right?" We called the front desk to make our reservation for a nice Thanksgiving dinner (Some turkey, stuffing, pumpkin pie, mmmm). The parade is on Friday and the golf course will finally be open. This will turn out ok."
NO THANKSGIVING DINNER TONIGHT! THE CHEF DECIDED TO SERVE THEIR REGULAR MENU!
We looked at each other in disbelief. But, we have tickets to the parade on Friday. What do we do? LET'S GET OUT OF THIS DUMP AND NEVER COME BACK. We immediately checked-out and left at 5:00 pm on Thanksgiving day. We obviously missed the parade and ate $50 in tickets!
Thank you Marriott for trying to ruin our Thanksgiving vacation! However, TOUR 18 and our love for another trumped your horrible staff/management and we ended up having an enjoyable holiday at home, despite you! Stay far away from this property. | 1 | null |
bad service-recent stay
Hello,
Just returned from a three night stay- Clerk asked for card to "run", to hold the rooms-three rooms three nights-
clerk ended up running over $500.00 n this card, which was a debit cars, without my ok- i told her prior to this that we would be paying with different cards, from three different guys, at the end...she said no problem.
Well my wife was pissed for she needed this cash on the debit card, they said they would "take the hold off the card" thursday night when I found out....they never did....I think the hold is still on the card.
clerks seems to have no idea what they are doing
clerk never at desk at night
one room toilet flushed for two days straight....called over a dozen times, no answer
manager, and indian woman, was nice..but no follow thru
For a hotel in chicago we were surprised of the lack of detail in this hotel. You could def charge more money if you take care of this place
the heat was on in the entire hotel...even in rooms...no a/c avail at all
needs better management
won't recommend or stay at a Ramada again...too bad | 1 | null |
An Unexpected Inn at the Quieter End of 14th Street
Anyone who has visited NYC in recent years knows how difficult it is to find a reasonably equipped hotel room for under $300 a night. Here's one, a converted brick rowhouse on a tree-lined block between the trendy Flatiron and Chelsea districts. The entrance is down a few steep steps into the small lobby. There are five floors - no elevator - with the cheaper rooms on the top two. One owner is a rabid movie fan, resulting in a decor that relies primarily on big movie posters from Hollywood Past. Rooms are named for film stars. We got Albert Finney. It was New York-compact - only a foot between the end of the queen bed and the wall. But there was a sitting area with two armchairs in front of the flatscreen TV. The room rate included a private bath, a fridge, free WiFi, a safe, and a self-serve continental breakfast.
But here's the thing: At check-in, we mentioned that we were celebrating our wedding anniversary. When we returned from a long walk, there was a vase of twelve white roses on our bureau to celebrate our special day. | 4 | null |
Odd mix of run down and spiffy
Okay, this property is confusing. The public spaces are recently renovated and very nice. The guest rooms are shockingly old and in need of refurbishment...the first hint of which are the colonial style brass door knockers on each guest room...followed by cheap looking, very worn bathrooms, and mattresses which are the worst I can remember ANYWHERE. We had a double bed, and the mattress was so tired, that we couldn't help rolling into each other because the center of the mattress was sagged so badly.
Some really great outdoor facilities--tennis, beach volleyball, water slide...but that doesn't make up for lousy rooms.
Not coming back! | 2 | null |
Exactly what I needed
This hotel was a perfect place to stay on a business trip. It had all of the amenities one would need and everyone was very friendly. It is an older hotel, with a cool history. I heard the bar on the 2nd floor was supposed to be great but I was not there long enough to check it out. I had a very busy work schedule, so I was not able to utilize all that came with my room. Next time, I try to stay on an extra day, just to enjoy it all. I would definitely stay here again. | 4 | null |
Duran Family Reunion
Thank you Hawthorn for a pleasant stay ! I was pleasantly surprised to find your beds super comfortable with real down comforters in quiet rooms. I'm a light sleeper, and I didn't hear a peep, which means you also attracted guests who have hotel etiquette :)
Folks, this hotel should be your first choice for ELP-close hotels. It serves your needs; microwave, fridge, flat screen, accommodating housekeepers who immediately respond to multiple toilettry requests.
Instead of the usual continental breakfast, they serve up some perfectly cooked bacon (not overdone and beef jerky style), the softly-scrambled eggs, fresh apples, and a variety of hot and cold desserts. Those evil hot flour tortillas were in my way. nom nom nom :)
Overall, a clean, QUIET and functional hotel for quick trips.
Note to hotel staff: PLEASE do something about your keys. I had to go downstairs 3 times to reactivate my key. Also, don't be so quick to shut down a key when someone has asked for a late checkout. | 4 | null |
My Favorite
I am a native New Yorker who has only recently started re-visiting the city after having lived elsewhere for more than 35 years. I've stayed at the Hanbee several times over the last year or so, as well as at least one other hotel in Manhattan.
I've got only good things to say about this hotel. It's in an excellent location, especially if you're a tourist, situated as it is almost at the nexus of many must-see downtown neighborhoods and close to the subway. All kinds of bars, restaurants, and shops - both boutique and brand - are within easy walking distance. The service has always been superb - efficient and pleasant.
Rooms at the Hanbee are well decorated, scrupulously maintained and seem larger than they are. The bathrooms are modern and large. Overall, the rooms are comfortable and more than just a place to catch a few hours of sleep and I rate their value as excellent.
The Hanbee is, however, on the corner of two very busy streets in an area that's very busy as well, so it is not quiet. In fact, this is the only thing about the hotel on which I can't give it an excellent rating, and it's nothing that the hotel or its staff can do anything about. As other reviewers have pointed out, the higher floors are quieter (the highest I've been on is the fifth floor) and I would recommend a room on the street side (either Bowery or Grand) rather than the back of the hotel. Street noise doesn't ever bother me, and as I've only had street side rooms in the past, noise hasn't been an issue. But whatever was going in the back last time I stayed - in a room at the back of the hotel - was very sleep disruptive and impossible to either close out or drown out. As I said, though, this isn't the hotel's fault, so should be taken as a recommendation regarding room choice requests rather than as a criticism.
The Hanbee is extremely good value for the money, especially in the off season, and I highly recommend it to anyone staying in the city. | 5 | null |
great value
although the rooms are small, they are nicely decorated and interestingly laid out. Service was good, looby was pretty and location in theater district was perfect. The price made it an absolute deal. | 4 | null |
Few issues but not horrible
First of all let me say we typically love Country Inn and stay in many. I use their card and earn free nights just about every year. While this was not the worst, it didn't measure up to most that we've stayed in. With that said it wasn't so bad I wouldn't stay here again, I'd give it another shot and we got a great price so it was still worth it to us
First the negatives: There was hair in the tub and on the shower wall. Not just one but several which leads me to wonder IF (or at least how well) it was cleaned. The second bathroom yuck was a tag on the flexible water pipe to the side of the toilet. It was totally dusty/moldy and just looked gross. Now I'm not touching that or anything so not a big deal but it is sort of yucky to see, just rip it off and get rid of it! Rest of the bathroom seemed fine.
The Whirlpool did not seem to work, and yes I did know enough to turn the timer past the 15/20 minute mark. If there is some other button or something it certainly is not apparent and instructions are lacking. The floor of the hot tub seemed sandy or it was granular chlorine all over it. The hot tub was also in back need of painting. The pool looked freshly painted but the chlorine or more likely the PH was really off as your eyes burned almost immediately.
Positives: Room was clean, they brought us a requested roll-a-way which was great. There were always cookies at the front desk. The breakfast has fresh fruit with pineapple, and melons which was yummy. The breakfast room however was crowded both of the two mornings we were there and it was hard to get a table though I'm sure this fluctuates with capacity. (I'm guessing they were pretty full while we were there.)
We would stay again, but if I got a better rate at a better rated hotel I'd try it. | 3 | null |
STAY AWAY!!!!!
Our family stayed here for the USA National Volleyball Championships and it rates as one of the worst hotel experiences we have ever had! It took almost 40 minutes to check in as there was only one staff member at the desk - and she was RUDE! The entire staff was very unpleasant and not willing to accommodate their guests. Our room was very outdated, smelled and we found condom wrappers under the bed and behind the night stands. The laundry machines were out of order and you had to go searching for an ice machine that worked as most were out of order and no attempt was made to have them fixed during our 5-day stay. The housekeeping service does not have enough linens to supply the hotel so they come and take everything (they took our pillowcases, towels, shower curtains, etc.) and we had to go down to the front desk DAILY to get our towels back. The breakfast is in an old shutdown restaurant and after the first morning, we refused to eat there. There was little selection and you had to wait for everything! One can get a better breakfast out of a vending machine or from a convenience store. Lastly, we have had to refute charges on our credit card statement with our credit card company as the hotel is unwilling to rectify improper charges (we were charged for a night we did not stay). If this is the only hotel with rooms left in Columbus, I would chose to sleep in my car or a tent before staying here again. | 1 | null |
Lovely Hotel in the Gaslamp District
If you are in San Diego for an event at the convention center or to party in the Gaslamp and want a modern and convenient place to stay, the Omni is a good choice. I am a Starwood member and often stay in Westins; I found this hotel to be comparable. The customer service was above average. We were initially put in a double room and told the front desk that we preferred one king bed. There were no king rooms available yet, but they allowed us to use the double room until the king room became available. Since we were traveling with an 8-month old baby this was beyond helpful. The room was not large, but not any smaller than a typical city hotel room. Bathroom was larger than expected. The views are either of the pool/harbor or the city. My fondest memory of this hotel is lounging by the outdoor pool. We found the poolside bar/food menu to be very reasonably priced. We ordered the crudite, which was a generous portion of veggies, olives and dip. The pool area is clean, relaxing and well-staffed. We didn't use the gym facilities, but did check the gym out briefly, which appear decently sized and new. Really the only downside of our stay woke us up in the middle of the night. Though we were staying on the 17th floor, we could hear club music blasting from the streets that lasted from about 11:30 pm to around 2 am. Again, if you are here for the nightlife the noise probably won't be a problem for you. Overall, this is a nice, contemporary hotel well-situated in the Gaslamp district. | 3 | null |
Historic Hotel on Riverwalk
This is an older hotel right on Riverwalk. I loved the location! We started from this hotel and were at the Alamo in two blocks! Then we walked the entire circle of Riverwalk and ended up back at our hotel for desert and drinks on the patio. The rooms reminded me of a Frank Lloyd Wright house I recently toured, very clean spare modern lines. It was built for the 1960 something world fair and was put together in modules. Lots of interesting history.
The room was clean and the bed was very comfortable. I loved the sliding door to the bathroom and the movement activated lights. You could tell the hotel had been renovated but kept the original character. We'll stay here again if we're in the area. | 5 | null |
Poor Check In Service
We had booked a room for one night at this establishment via Priceline. First of all, we were unaware of the $7 parking charge. Secondly, upon arrival I was informed by the desk clerk that I had already checked in which was impossible since my husband and I had just arrived in the Philadelphia area. It took two clerks 20 minutes to finally decide to give me a room. Ridiculous. They evidently did not check id's when the first person checked in and I'm not sure how that even happened as my first name is not that common of a name! It seemed when I first entered the lobby that they clerks were having a social hour with some of their friends and they weren't all the enthused to stop to even check someone in. Inattentive and rude is all I can say. Sheraton needs to monitor this establishment and Priceline needs to lower it to a 2 star rather than a 3 star. | 2 | null |
Price + location = perfect
The lobby of the hotel is really nice and you get a good impression. When you approach the rooms, you will most likely be disappointed. While my friends' room had a really nice bathroom, mine wasn't. Without flipflops, I wouldn't have dared to take a shower. But for a couple of days, it was ok. Otherwise, the room was clean. The location is the best thing about the Pennsylvania. It is located next to the Madison Square Garden and quite close to the Empire State Building. Although it might not be worth 2 stars, I would go there again. | 3 | null |
BAD!!!
I would love to give this property a 5 star rating but I honestly can not.I have VERY fond memories of staying at this hotel when I was younger staying her with my mother!! I normally stay at the mansion on turtle creek but I was flying back late at night from a trip in NYC and needed a place to take a shower and sleep for several hours and did not want to spend $2000 on my normal suite at the mansion and could not beat the $100 a night rate at the adalphous!! What a mistake this hotel was a complete disappointment for the full 6 hrs I was there! NO HOT WATER was the biggest disappointment and the other was the way I was treated by the gentleman at the front desk! When I checked out he ask me how my stay was and I told him about the hot water(no hot water in my shower) problem and he just laughed and said "that’s funny most guests have been complaining about having nothing but hot water and no cold". I had just got back from a 4 night stay in the royal terrace Suite at the plaza in NYC which goes for $12k a night and might have inquired about the penthouse at the adalphous for the next time me and my girlfriend where in dallas if I was treated as a guest and not a customer renting a basic room at this property!! With all do respect to the wonderful history of this hotel if you are looking for luxury don’t be fooled by this place book at the Ritz, four seasons or the Mansion or maybe even the palmor !!! I mean no disrespect to the historic property but as much as I want to love it and make it my home in Dallas it is lacking in quality and staff. I will always stick to the terrace suite at the Rosewood from now on………. | 1 | null |
Great Hotel and Superb Staff
The Embassy Suites Indianapolis North went out of its way to supply great service during my 3 night stay. Debbie at the front desk was outstanding and very helpful. I would definitely recommend this hotel. | 5 | null |
Inconsistent Customer Service
I've stayed at this hotel a few times, and travel on a weekly basis. Let me begin by stating that during the same session on Trip Advisor, I will also write a fantastic review on another Chicago property. There are just so many better options in the Loop! Do your research before booking here.
The Marriott customer service was great...at the valet, housekeeping and bell desk. The front desk, however, did nothing to assist in a very embarrassing situation. They oversold the hotel, which I understand happens. You would think that they would not kick out a frequent guest with status on the Marriott Rewards program, but they did and I got over it. What was frustrating is that they sent me all the way to the Gold Coast; when you are there for business, a mile down the road is a big deal when you specifically made reservations within a block of meetings. Not to mention I paid $395 for the hotel for a single night (high traffic season).
A couple of other issues were just in the details. The Marriott also charged me $35 for parking during the fiasco and would not reimburse. Their "offer" was $10 in taxi fare. That would barely get me to the new hotel, much yet pay for tip. When I arrived at the new hotel, the Marriott had made a double/full reservation in lieu of a king. Again, it is the little things. Luckily the new hotel took very good care of me and turned a bad situation into a good impression...at the Ritz. | 2 | null |
Very Sheek and Contemporary
I stayed at the hotel for a party that I was hosting in downtown Houston. The room was clean and comfortable with great contemporary qualities. I was really impressed with their chilled water bottle station and the great access downstairs to their portable universal phone charger. (This was great sense I left mine at home) Great valet service, great staff and great price. | 5 | null |
Good Night
The hotel met our standards of a Holiday Inn Express. We got a good night sleep, but about 7:00 a.m. each day the street noise woke us up. We stayed on the 4th floor. Wished we were a little higher. Good overall stay | 4 | null |
Great Location
I stayed here in June for a conference that was being held at the hotel. The set up of the conference was great and we had no trouble finding our way around. Everyone we had contact with was very helpful and polite. It was very nice to be in the same building as the conference. The rooms were nice. The only complaint would be that the air conditioner was not that cool. The location is great as there are many places within walking distance. The pool is small, but adequate and one day they had a bar open, which was nice. I would stay here again. | 4 | null |
Really wanted to love it, but....
I wanted to give this a 2 1/2 stars - It wasn't poor but it was just below average. We were traveling with 2 little kids under the age of 3 so the use of their environmentally friendly products and non-toxic building materials made us super excited to stay here. After reading the rave reviews and watching their video posted on their website, we had very high expectations. However, upon arrival, we both knew immediately that it was not the luxurious high-end hotel they portray themselves to be. Yes - they are new and clean and use great building materials but they are nowhere close to being a high-end hotel. Everyone knows that it's just not the building itself that makes a hotel high -end but the total experience makes it luxurious. We felt like the staff were inexperienced college students pretending to be running a luxury hotel. I'm not sure if the manager who greeted us even liked the hotel. We really, really wanted to love this hotel but it was just ok. Our suite was nice but it didn't have a phone nor did they tell us. Apparently, it is the only room in the hotel without a phone but they have signs everywhere in the room about dialing extensions for assistance. At first, we thought we were going crazy because we saw the signs but no phone.
PROS:
-a good location/within walking distance to the harbor and to Fells Point
-clean and new
-cute little market inside the hotel
-uses non-toxic building materials
CONS:
-overall experience felt just ok - nothing to rave about but nothing really big to complain about either.
-staff seemed inexperienced or didn't care or both
-Although they use the concrete floors to help with noise level, we heard the loud noises of chairs being moved above us
-the automatic lights on the balcony stay on ALL NIGHT. It's hard to have the door open in the living room and enjoy the view when you have a bright light ruining the view and mood.
-Restaurant food was above average but certainly not fantastic. I'm not a big dill fan and they put dill on everything.
-We were confused as to why they had the huge full-size refrigerator in a suite with just a small sink. Couldn't they just have a small one? I don't know, it just seemed strange to us.
I can't emphasize enough on how much we really really wanted to love this hotel. We left there feeling disappointed. If we didn't have such high expectations, I think we would have said that it was great. I should note that we have stayed in all different types of hotels - from the Four Seasons to the boutique hotels (which is our preference) and cheap hotels. Unfortunately, we will not be going back there. | 3 | null |
Over priced, Surprised they don't charge for air.
The hotel isn't bad, when it comes to the loby.
- Took 40 minutes + a reminder to get coffee in the morning. 2 cups @ $23
- Didn't notify us that there was a parking charge, and billed it at $59
- We had a suite, which comes with a door to another suite (locked); for this premium room, we also get the privilege of listening to the other room's pillow talk. Thank god it was just talk. $289 a night plus > $80 in tax & fees | 1 | null |
great
The Best Western airport is a good place to stay if you fly in and are going on a cruise.They provide transportation both from the aiport and the cruise terminal.Staff is very nice and helpful.Will stay again. | 4 | null |
A wonderful Anniversary getaway
We had an excellent stay and I cannot say enough how much we enjoyed our stay. We had to get two rooms and the hotel staff was so helpful. My husband and I had a room with a King size bed and we had an attached room (love this!!) for the children had with two beds. The rooms were clean and spacious. I loved the wood floors and the bathroom is beautifully designed. I love the glass shower and the space to keep the water off the floor. The decor was modern yet welcoming. The hotel itself has a wonderfully relaxed feel. From the moment you walk in you are greeted by the staff and the lobby is beautifully situated to have a view of the lake and the main area is very welcoming.. Our children woke up and wanted to go swimming. The pool hours did not start till 9am but a staff member allowed my husband and the children into the pool at 845AM. The children were really happy because we were checking out at 10am and it gave them some time in the pool. The location of the hotel was also wonderful. My husband and I were able to go to a nice dinner at III Forks which was next to the hotel and we were able to go to a movie across the street. We had an excellent time and to top off our wonderful experience the hotel staff went beyond their job description. When we got home my son realized to his horror he left his favorite stuffed animal(one he has had for over 10 years). When I called the hotel, the front desk staff immediately called their housekeeping staff to check. At first they said they did not find it but later in the day we were contacted and they did find the bear. We have stayed at a lot of hotels lately and I have to say that Hotel Indigo by far surpassed all the others! I cannot wait to book our next trip to Jacksonville! | 5 | null |
Great location and great property
This modern looking hotel is in a great location--literally steps from Macy's department store and 1 block from the Empire State Building. As a tourist location it is perfect. The hotel is very safe with a concierge. Front desk is well staffed and well trained. In order to get to your room you must have a key card to use the elevator. It is near tons of restaurants (if you like Korean there are 4 restaurants within 300 feet. There is a pizza parlor on the same street as well as an Irish bar, It is right near a subway station so transportation is easy. Cabs seem to always be outside. Rooms are not large at all but then again you are in New York City where rooms are probably half the size of a room in almost any other city. What makes this hotel excellent is the location and staff. Definitely worth the stay. | 5 | null |
Not a good stay :-(
Checking in was fine, that was about the only thing. Once we got to the room, it had a bad smell to it. Room was hot and would never cool down until early AM hours. During the day, temp in room would rise and would take forever to cool. Room never got cleaned, whenever I went down to ask for our room to be cleaned, they said it was because I had a do not disturb sign out and if the maids come by and you have it out, they will not come back. Well this is the first place I heard of that and we had left the hotel that morning by 9:30am. (you would think plenty of time to get clened..nope) I tried to explain to the front desk that we had a baby in the room and we have it out when hes asleep, not to mention kids kept running up and down the hall knocking on doors, all night and morning and front desk didn't seem to care. The explanation was, that is what we do and our housekeepers do not make another trip back to the room. Also, pool was not filled up, so kids had nothing to do but to around the hotel. Pack some extra towels, they give you two if you are in a suite and don't want to hand out more if you don't get your room cleaned. I guess the sign they have posted in the lobby, if you have a problem, let us try to help you hasn't been shared with the staff. They were not helpful at all. I don't recommend this hotel. | 2 | null |
Great hotel near DIA.
The Country Inn and Suites is a new hotel located near DIA at 4343 N. Airport Way, NE of East 40th Avenue and Pena Blvd. The rooms are very nice, spacious, and quiet. The beds are very comfortable. The HVAC system works wonderfully. The staff is great. The breakfast is far superior to any other hotel free breakfast. The shuttle service to DIA is excellent. There are many fine restaurants close to the hotel including Ted's Montana Grill. We will definitely stay at this hotel again! | 5 | null |
Not as nice as we thought it would be; but okay
This is a converted old building (another reviewer notes it was built in 1918); it is all rather on the "old-fashioned" side and might disappoint you if you're used to (and like) chain (marriott, hyatt) comforts. The suite price was WAAAY too high for what the hotel offers; no elevator; not a lot of amenities; and it is in what can only be described as an industrial neighborhood that may be trending upward but isn't quite there yet. That being said, I thought the staff was nice, our room was fine, and it is in walking distance to quite a few city sites and the waterfront. | 3 | null |
Definirely a Tourist Hotel
This hotel has all the basics you will need. Very clean, eager to please staff, and great breakfast (oatmeal, eggs, yogurt, breads, good coffee) to start your day. The location is on a dingy part of 39th St., but is a short walk to many attractions. Room was clean, but very small for 4 people. Staff was extremely friendly, but not always correct with information they handed out. They did recommend a nice little authentic Italian restaurant across the street (Mercato) which was outstanding!! We were concerned when leaving for the airport we would not be able to get a taxi as it was raining very hard. Jose Cuello (bellman) said he would arrange a hotel car for us which was cheaper than the taxi!! It would have been nice to know this was an option earlier so we wouldn't have wasted so much time worrying about it. If you are looking for a clean, reasonably priced place to lay your head - this fits the bill. Daily newspaper arrived only 1 day out of 3. | 3 | null |
Long awaited vacation after caring for a stoke patient
A hotel that is quite noisey,.cold snooty staff,& not at all helpful, old hotel..., needs to be updated in style,filthy jacuzzi with non working jets. loud vulgar teenagers unsupervised in the pool area. . So-So airconditing in the room. No writing paper to write notes,but I did get a pen.. A hair dryer perhaps made for a squirrel. i will never stay here again. For a Boston highly rated hotel I give it a thumbs down.
The only decent person was a maid who actually helped me resolve a few issues.
.Run away as fast as you can.....and dont look back. | 1 | null |
Convenient location, terrible service. Find another hotel!
Stayed from July 7-8, only now leaving a review, which is a good thing because I'll be much more level headed about it. My wife and two kids planned an overnight stay for a work conference. We figured it's a perfect spot to enjoy San Diego. We checked in at the Marina tower and I was told that our connecting room reservation could not be honored. I had called to verify 48 hours prior, but apparently that didn't count. Apparently connecting room reservations are not guaranteed. Nice.
I asked about the Bay tower. Alas, they had two connecting rooms, each with two double beds. No big deal for my wife and I, we'll deal with it. So off to the Bay tower we go, but not before I talk with management about this. As a Starwood preferred guess Gold member, I've never been treated like I was by management on this trip.
As we all know, most hotels will block rooms and not tell the public they are available. These may be suites, accessible rooms for handicapped individuals, etc. Apparently there were no rooms available. But the level of disrespect offered by management was amazing. No apology, nothing. Just a good old "sorry, but connecting rooms are not guaranteed." Ridiculous.
So, we go to the Bay tower rooms, which are largely outdated and terrible. Lucky enough we were on a wedding party floor, so our 3 year old and 9 month old were treated to tons of noise throughout the noise.
Stay classy Sheraton.
We'll never be back, and the folks at Starwood are going to hear about my experience. | 1 | null |
great staff at the radisson hotel phoenix airport north
My party has stayed at this hotel for 6 years now. We enjoy to convience of the location due to the rail system being just blocks away. The staff has always been great, and the facility is excellent. When you leave or come back to the hotel and you pass the front desk, be assured that the staff will great you and ask about you day. We will be back next year. | 5 | null |
Unnecessary Greed
Our stay was booked via a third party site, but nonetheless approached 200 dollars a night for a 'twin bed room'. This is an expensive hotel - therefore my expectations were based on such.
Despite the fact the hotel booking was pre-paid, the first demand was for a credit card for 'incidentals', for 'convenient billing'. I suspect the staff fail to appreciate that if the guest finds it convenient to leave a credit card for charging purposes, that is their choice. Demanding a card number for the hotel's convenience though sensible, should be a free choice where the room is pre-paid!
Secondly, as another reviewer tactfully described it: they're out to 'nickel and dime' their guests. No example exceeds this better than the diabolical 'WIFI' internet. Firstly the connection is intermittent, slow and tedious to the point of precluding any functional use in rooms. It definitely precluded any conversation using voice-over-ip e.g. Skype lasting more than 2 minutes. To top this all a $15 a day fee must be paid by credit card before you can try the internet. Furthermore, your $15 a day is for ONE DEVICE ONLY! So if you own a phone and laptop, that's $30 per 24 hour period just to access internet!!! If there are 2 of you and you have 3 devices that is $45 per 24 hours!!! You will not be told any of this (except the price) at any point by the hotel staff or room information.
Once I noted a) the connection barely held together b) was slow and c) associated with one device without a login/password system, I asked for a remedy for the $15 I had paid only to be told there is nothing they can do!
I was offered a free access code to use instead. Although this addressed the issue of my first device not being able to hold a connection, I later confirmed it was a general problem with their wifi as my laptop also struggled to hold a connection. I think it is very disappointing for a company to collect money (for wifi), offer a poor service and then say their is nothing they can do!
Thankfully the Marriott Hotel just down the road where the conference I was attending was, offered free high speed, reliable wifi! I spent most of my day there, returning to sleep at the Hilton. Clearly I know where to book next time. Apparently, the Sherraton (and most good bed and breakfasts, McDonalds, Cafes and various parts of Boston city centre) offers free wifi too.
The room itself was clean and hospitable and to a standard fit for an expensive hotel.
Unfortunately, I had to share a single tea bag between two people despite the room being for 2 people. I guess you don't get much for $200 nowadays!
I don't know which concierge service others were talking about but none was offered on our arrival.
For me personally, my overriding impression was of excessive greed to the detriment of the guest. Wifi costs nothing in this day and age. To charge $15 per device per 24 hours is daylight robbery. To have that internet be intermittent, unreliable and slow is embarassing. To do so on top of a $200 per night room with 1 teabag is disgusting.
Small things matter. The area is full of hotels seeking customer's business. In my opinion, money is better spent elsewhere and I would strongly recommend others try hotels with a better ethos that do not appear so keen to exploit their customers of hard earned money through 'added services'. The comments made about parking charges which did not factor in my stay only serve to reinforce my concerns. | 2 | null |
Do not come here unless you can't find anywhere else to sleep.
This Sun Birght Hotel is the worst hostel I've ever been to. I only booked to stay 2 nights because my friends (we went together) booked it before I did and I did not read the review. I was so disgusted to find out that this place is some sort of shelter for homeless people or low revenue, some even have pets. The hostel is on the 5th floor, no elevator and the smell from the 2nd, 3rd, 4th floors are HORRIBLE! I can't describe it, it has a mixture of unwashed clothing, human flesh, feces... ABSOLUTELY REPUGNANT!
You have to take the stairs to go up and i have to hold my breath each time when climbing the stairs. Rooms are tiny, feels like a prison cell. Staff are not friendly. Of course I'm aware that for price 100$ for 2 nights, I can't ask for faultless quality, I have been to other hostels that were quite pleasant. I think I would have enjoyed New York even more if I stayed in a decent place. I strongly recommend you to choose other options than Sun Bright the Hostel from Hell! | 1 | null |
Wedding to Remember!
We were guests at a Wedding that was held in this Hotel, and we stayed the night rather than attempt a late night journey home.
The Ball Room was beautifuly decorated, and the staff could not have been nicer! The food was served hot, and was delicious! (Unlike many Weddings that I have attended!)
Our room was clean, large, and the bed was very comfortable!
I would definitely return to thihs Hotel again! | 4 | null |
Great location if you're looking to be at the center of action in the Inner Harbor
We booked six rooms for a one night stay during Memorial Day weekend due to the fact a cousin was having her wedding reception catered by Ruth's Chris steakhouse in the same building. After looking at some of the other reviews online, I think it may be the luck of the draw in terms of rooms. It could be because we booked so many rooms, and the "HarborMagic" package, but all of our rooms were fine; some were bigger than others, but all were clean, well kept, and some had views of the harbor and others didn't. We also got free continental breakfast and a bottle of wine with each room, and we took advantage of the chocolate event on Saturday. Personally, given what we were there for, it was a great convenience that we were in the same hotel as the reception.
Other than location, there aren't that many amenities -- though I did notice that they did allow dogs, so it's apparently pet friendly, though probably for an additional fee, and all the dogs we saw would be categorized as "small."
It's exactly what I thought it would be, honestly. A small boutique hotel, which tries to make up in service what it doesn't have in flash. The staff was extremely polite and professional -- everyone, from valets, receptionists, housekeeping -- was pleasant, smiled, and always asked if we needed anything.
Our group's ages were from mid 30s to seniors -- the seniors were fine with the hotel lacking some "excitement," the younger ones, though appreciative of the location, were surprised the owners haven't changed it into a "W" type hotel, given the location and the potential, with the presence of the steakhouse and McCormick & Schmick's as well, and several ballrooms that probably could be turned into a club or something.
If you're expecting the Marriott in terms of amenities, this isn't for you. However, if you'd like a solid location in the midst of it all, price wise, it's comparable to what I saw for the Marriott and the other hotels nearby. I wouldn't go online to check prices though -- instead, call them. The reservation agent was very very nice, and they offer a concierge service as well to help you plan your trip (though we didn't take advantage of this). And even compared to their website, *calling* them will get a bit cheaper rates than what I saw online or when I looked on hotels.com or the other services. It's about 2 blocks closer to the back of the National Aquarium than the Marriott at the Waterfront.
Parking is about 38.00 valet, with in and out privileges; self parking I think was around 25.00 from what I heard.
I'm pretty sure my husband and I will keep the hotel in mind when we're thinking of a quiet weekend getaway. We tend not to like big hotels, and would rather stay in smaller places, and this definitely fits the bill. | 4 | null |
Don't Waste Your Money
I love San Antonio and I have stayed several times but this place is unbelievably ridiculous - in a bad way. You have to have a key card to access the elevators. You CAN'T access the riverwalk (by elevator) after 11pm. You can't even go outside to the pool after 10pm. Most places won't let you swim after 10 (which I'll never understand) but I was there 3 days and never even saw the pool. The rooms are way overpriced and don't believe there website where it says balconies. There's not even one!!! Oh, I take that back, they have inside balconies overlooking the ballroom (which is pointless). And the food - disgusting - on the breakfast menu you have your choice of BRISKET or ROTISSERIE CHICKEN for breakfast??? No plain bacon and eggs. And of course the food is obscenely overpriced. The staff were snobby and rude and had a "better than you" attitude. I wasn't impressed with the location - our room was allegedly an Alamo view room but I couldn't see anything but rooftops and since the elevated won't let you go to the riverwalk after 11 I had to walk around the entire hotel and one area on the side had some sketchy characters hanging around. All the other hotels I stayed in on the riverwalk don't tell you when you can and can't go outside. I also had to wait 30 minutes to check in and out and they tried to charge me extra fee for checking out late while I had been standing in line. No impressed with this place at all. There are several great hotels on the riverwalk that have great atmosphere and service - this is not one of them. | 1 | null |
Nice hotel in the center of the city
I stayed at this hotel for one night for business trip, and it also happened to be my first time to San Francisco. It's a great location for seeing the city and a very nice hotel. The room was a decent size as was the bathroom. They free wireless in the lobby and some very nice loungy couches to relax on if you choose to go there to use us. The lobby opens up to a restaurant/bar which had a nice buzz of people conducting meetings, using there computers with a cocktail, or just hanging out. The hotel is only 3 blocks from the upscale shopping area (Union Square) and right on the crossroads of the 2 cable car lines. You can jump on the Powell line from the corner and ride down to Fisherman's Pier. It's also walkable. The Fairmont across the street is home to the Tonga Room - a restaurant worth visiting. I would stay at this hotel again next time in San Fran. | 4 | null |
Who needs sleep?
I got a room at this hotel to get some sleep after a night out on the town. A little hard to do when the heater kicks on, and rattles so loudly I had to get up to adjust the fan cover with my fist. This occurred a number of times throughout the night. I woke up feeling like the walking dead! I bullet to the head would've been welcoming at the point. It makes me wonder if they don't take care of this kind of stuff, what other corners are they cutting? | 2 | null |
Pretty good, actually, not average, but not really very good either
Friendly staff; initially appeared very clean room but second day, no dishes/glasses/coffee carafe cleared from room service and one bed not even finished being made, no toilet paper refill and zero new soap. So, mentioned in note requests with tip for housekeeping next day and much better. Pool and hot tub nice though both extreme extreme temps--freezing pool, burning hot tub. hmmm.
Got on hotwire rate so for money, no complaints. Food pretty good.
Would stay again if hotwire grabbed that one--good location for our needs. | 4 | null |
Didn't live up to expectations (especially for the price!)
My wife and I stayed at ZaZa for 4 nights to have some medical screenings at MD Anderson Cancer Clinic in the TMC. We decided to stay here because we wanted an upscale stay before she began cancer treatment. The hotel has a GREAT location, convenient to the Museum district's parks and museums. Not much in the way of restaurants or shops around, butt still very scenic.
Overall appearance of the hotel is quite good, modern and eccentric. The common areas were "fun" but quite dark, didn't really enjoy that. The rooms were OK as far as amenities, we were disappointed by the lack of a tub in the bath. Also, there was a small room between the bed and bath that was completely useless with nothing but a single light and no power outlets, a waste of space. A wine-opener/bottle opener in the room would have been a nice touch as well with the wine already there.
Parking was a disappointment, $27 a night for valet seems quite steep with no option for self-parking. As my trip was on the government's dime, I did my best to save them a few dollars and used the street (inconvenient but doable).
Pool was nice, but disappointed to figure out there was no hot-tub as well, only the fountain behind.
Biggest disappointment of our stay was the spotting of a very large cockroach in the hall our last night there (a good 2"). I killed it and immediately called down to the front desk to have it cleaned up, but it took at least an hour to have someone show up. My wife thinks she saw one in our room as well, which we kept free of food and trash. I'm not sure if it's the dark hallways or perhaps the room service dishes that may attract them, but it worries me regardless. One that big on the tenth floor points to more of an endemic problem than a chance coincidence. The fact that it took so long to have it cleaned up (45 minutes after my first call I actually went down to the front desk instead of calling) I find very disappointing for a hotel of this nature. Service otherwise was very good, but it's hard for us to get over this particular incident. I don't know if we'll stay again when we have to visit Houston. | 3 | null |
Fabulous themed hotel in top location
I need to complain - I actually had to leave the Casablanca hotel and return home!
Seriously, from the moment we arrived we had the best service possible. The staff are lovely and helpful and nothing is too much trouble. This is true for the bellhops, reception staff and breakfast room staff - all of whom greeted us with a friendly "Hello" every day and were happy to be of service. Whether offering to toast our breakfast bagels (the best bagels I've ever tasted!), pour us a glass of wine or help us when we had to rearrange our flights, the staff at the Casablanca are wonderful.
The hotel itself has the quirky Casablanca theme and is fantastically quiet despite being just a stones throw from the madness that is Times Square. The shower needs a special mention - it was the best I've ever experienced in a hotel (no mould or mildew here!) You have the option to relax in your room (which was a perfect size for us), the lounge (aka "Rick's Cafe") or the Blue Parrot courtyard whenever you need some down time. We didn't have a chance to enjoy Tony di Napoli's restaurant as it was absolutely packed when we went but there are plenty of eateries within a short walking distance of the hotel - this is Times Square after all. On days that we didn't feel particularly hungry the wine and cheese reception was perfect for a small bite to eat and a glass of bubbly to unwind. I wish our stay hadn't been cut short as I'd have liked to express my gratitude to everyone in person for making our stay so enjoyable.
I already miss being at the hotel and hope to return on a future trip to NYC. Thank you Casablanca, you were great! | 5 | null |
It's okay for me but I wouldn't bring my family here for a stay.
Front desk staff were friendly and helpful. The room was on the 10th floor so street noise was not a problem. However, the AC is in the window and makes some noise which might bother a light sleeper. The building's clean but old and worn in most physical aspects. Picture the building from "Batteries not included" before the little aliens fixed it up. Bedding, linens of good quality. Small bathroom The location is the best value as you are within a couple blocks of Ralphs market, Starbucks and a cafe. 15-20 minute walk to the cLA Convention Center. Parking is on outdoor lot next to hotel which | 3 | null |
Not Up To Hilton Standards
Were are Hilton Honors members and their properties are where we typically stay when not using our timeshare. I had read where customer service was not always good at this hotel, and that rooms are small and cramped. Unfortunately, I found both to be true.
Upon check-in the "gentleman" checing us in was rude and condescending, to the point of smirking when I tried to get clarification regarding the parking garage times and check -in, check-our procedure (Hilton does not manage the garage, for which you will pay $28 for a 24 hour period). This smirk followed a brusque "I'll get to that" retort when I asked about internet service. This person had a "FBO" ?? Manager or something like that on his name tag, so he obviously was not a run of the mill check-in person. My wife was appalled at how this guy acted.
Then when we get to the room, we found two beds that we didn't believe could really be Queens. We had booked a Standard, room through a rewards program, so weren't able to specify a King sized bed, rather than two beds. I thought it was worth a shot, so I called down to whomever to see if we could be moved. After a pause, the women who answered brusquely responded, that "we don't have any" and basically hung up.
I use reward points each year to book a room for a couple of nights in order to see a couple of games between the Red Sox and Orioles. Last time we stayed at the Marriott next door. Next time we will be staying there, again.
And since we live an hour and a half from Baltimore for half the year, any other trips to town will also not be spent at this Hilton property. It is the only time in many years of travel, that I have been dissatisfied with a Hilton Group property. | 2 | null |
Very good overall- slightly dated rooms
Overall the hotel is very nice. The rooms are spacious and well-appointed, but they tend to be aging or dated. My bathroom was particularly below average, with old wallpaper and a dingy tub with a crummy showerhead. The toilet paper roll holder was pulling out of the wall and its screws were exposed. The conceirge recommended an expensive and mediocre restaurant. I hate it when they do that- it makes me suspect they're getting kickbacks from places that otherwise don't get enough business on their own. Breakfast was very good. It's a relatively large european-style spread. | 2 | null |
Read the reviews
I needed one night with an airport shuttle that was near where I need to pick up a vehicle. I didn't read the reviews. Now I'm sorry. Checked in at 4pm - room was ready at 6pm. Waited in the lobby with others in the same condition. Restaurant choices consist of driving somewhere, a Dennys across the freeway or Dominos. The room was small Motel 6 quality room. Kids playing in the corridors- Moms yelling at them - the whole package. My wife thinks I'm stupid for booking here. Yea me. | 1 | null |
Convenience & Comfort
I stayed at this hotel for a business trip. I have traveled to this area numerous times, and have stayed at this hotel, but this is the first time I have written a review on this property. This hotel offers both "convenience & comfort." It is conveniently located to the airport, less than 5 minutes to the terminal on the hotel courtesy shuttle. What I enjoyed most about my visit was the "absolutely heavenly bed." My mother lives in the city, and I invited her to come over one night to spend the night with me...she raved about the "comfort of the bed." We enjoyed the delicious breakfast buffet...which is quite a spread. I would highly recommend this property. The customer service is "excellent." Thanks for making my business trip to Austin pleasant. | 5 | null |
The Hidden Pearl of the Baltimore Harbor
The Pier Five Hotel is the hidden pearl of the Baltimore Inner Harbor lodging choices. The facility led by GM Ted Jabara showcases the talent of Customer service team led by Empress Neal with Josh Sandkuler. Empress provides five star service with a genuine concern for the needs of her customers. The facility features wonderful treats like five dollar martinis, a chocolate fountain and the talent of Josh who makes an exceptional crab dip with wine and friendly conversation. I first came for business but returned two weeks later for relaxation and fun. A clean, well maintained facility and my very first Baltimore choice. Well done! | 5 | null |
Memorable stay
My husband and I were recommended this b&b by a Saskatchewan curator and it did not disappoint. Not only was the location perfect for what we wanted to see in the museum district but the ambiance, room, food, staff, in particular Lisa the owner and the other guests that we met made it a very memorable stay. We'd go back no question. | 5 | null |
Interior of Hotel Lobby
Disappointed of the lobby- even during "Sandy' the guests were sitting on stairs, luggage trolleys and floor of the lobby because no seat facility was available for hotel guests. Also at lunch time - because the breakfast room was closed- there was not enough seating area for the hotel guests being forced to stay there. Not enough staff during check-in times, resulting in long queues. We would not stay again there. | 2 | null |
a weeks stay in October 2012
There were 4 of us staying for one week. We booked late, so the rate was a little higher. GREAT location, very safe, within walking distance of all Broadway shows. Excellent maid service, room was always clean. Very quiet. Breakfast in morning was exceptional, plenty of food, and very friendly and helpful staff. The Manager, Melissa Infante and Brenda were easy to work with and went out of their way to make our stay exceptional. An added bonus was free hot chocolate and coffee 24x7 provided to us in the lobby. Most nights, there were cookies available as well as lemonade and and cupcakes. There were also three computer stations provided for our use at no charge. | 5 | null |
Great Stay!
Beautiful hotel, great location (walking distance to Sixteenth street mall and theater district). Service was fantastic! The pool area was nice and pool staff was second to none. We loved the towel warmers! Front desk staff was friendly and turn down service was convenient. Will stay here again | 5 | null |
The BIG Mistake
I trust Baymont's general quality, but this one failed miserably. Carpet worn out in lobby, Long line to sign in. One guy got three key cards before he could get a room that wasn't already occupied. Got to the room. Brown water out of faucet. Commode stopped up. Missing light bulb. Three other lamps not plugged in. Holes in blanket on bed. Old tv. Mattress and box springs torn up, stuffing hanging out.. Thin, chintzy towels. Carpet not swept. Tub dirty. Sheets didn't fit bed. Bottom wouldn't tuck in and top didn't stretch all the way across the bed. Heater had only one temperature--hot. Cold air blowing thru cracks around ac unit. No wi-fi. Hall carpet filthy. Ice machine not working. NO taped out over sign in lobby to ALLOW pets. Ceiling covered with dirt. Wall paper peeling off walls. Baymont should remove their name off the place. | 1 | null |
Perfect in town stay
Very nice hotel in the heart of Indy. There for parents weekend while the Marathon was being run...two weddings at the hotel and the Colts were in town. Staff handled all the people and the comotion in a very professional and polite manner.
The car hops are wonderful...Hotel is great, only drawback is the pool area is antiquated..
Tip: Sign up for the Omni Select Guest Card and get free wifi and a morning beverage deleivered to yoiur room.
Tip: Hotel provides really good cold water on the left side of the lobby...its flavoured with different fruits. | 4 | null |
Great location and service
Stayed one night at this location, great service and good rooms. Customer service is excellent, I would highly recommend this location to any person travelling for work for pleasure.
Good central location access to all required amenities, and transport. | 4 | null |
BEWARE - This is NOT a 4 star hotel!!!!
As I write this I am still sitting in the Doubletree Hilton - Times Square South, unable to cancel or find other arrangements due to a "prepaid" special I utilized through Hotels.com.
First of all, this is NOT a 4 start hotel - and believe me, I read all the reviews ahead of time and checked the website prior to booking my non-refundable two night stay for a Thanksgiving trip with family.
Here are a few highlights:
-the hotel has NO bellboy or greeting personnel out front; this includes for arriving guests, as well as guests wishing assistance in hailing a taxi or unloading their luggage from the car;
-the front lobby is so bare bones you'll have trouble finding the check-in desk;
-once we were assigned a room we were shocked to learn that the hotel bathrooms do NOT feature a bathtub! A four star hotel with no bathtub is unheard of, never mind the fact that families with small children will have immense difficulty bathing/showering them!
-the rooms are MINISCULE, and our "two double beds" for a family of 4 ended up being two FULL size beds, with one bed shoved up so close to the wall and the heater unit that my husband kept having to step on/over me during the night because there was only one side from which he could get out of bed!
-the elevators are GHASTLY slow; most guests wait about 10-15 minutes and then surrender to the stairs; this happened multiple times during our two night stay;
-the room was less than clean; the carpets are severely worn and to boot, the cleaning crew leaves the cleaning cart and the vacuum cleaner out in the hallway day and night; evidently they there is not even a closet in which to store cleaning supplies;
-last, but not least, the bathroom door is spring-loaded so that it never stays open; you can't' have a conversation or have a child come in and out of the bathroom without the door slamming on them.
All in all a HUGE disappointment and a MAJOR case of false advertising. This hotel might be 2.5 - 3.0 stars, but it's definitely not 4 and definitely does not merit the $300+ price tag per night.
And of course, it's NOWHERE near Times Square. We found that out the hard way and one $10, 1.8 mile taxi ride later. Ugh..... | 2 | null |
Eh ... not quite what I expected
This hotel stay was ... okay. I've stayed at other Country Inn & Suites and loved it but I can't say the same for this location. Nothing happened or was wrong but just wasn't what I expected compared to other locations. This location is tucked behind a restaurant and if you are not looking closely, you will miss the turn into the hotel. Staff was friendly. My biggest complaint - no elevator!! :-( | 3 | null |
nicola procter
This was our first visit 2 new york my husband picked this hotel because it looked different and cool we loved it! when we arrived there was staff 2 help book us in with the computer then we got 2 our room it looked cool dont get me wrong it is small but we werent spending all our time in there just sleeping! the bed was great loved the button 2 change from lie down 2 the sit up postition ! on every floor there was a room with free coffee ,chocolate etc.. and cold water and ice you could get muffins free in the morning but we went across the road 2 broadway deli and it was great the food and prices ! on level 4 there was computers u could use free 4 30mins which was great i used it 2 look up show and where places were ta also 4 facebook it had free wifi also if u had your laptop of phone with u which i thought was great ! we loved new york i will be returning and i will b staying at yotel 4 defo the staff was friendly and helped u out when ever asked we didnt drink much in the bar as my husband found it expencive but i think most hotels charge more this is a great hotel it was only 2mins 2 hells kitchen area on 9th ave and a 5min walk 2 times square | 5 | null |
Great stay!
After reading many of the reviews, I decided to stay here for 4 nights with my wife. We stayed in a deluxe king room on the 11th floor. Nice views, no street noise, AC worked, TV was great, etc.
I saw that some people complained about the AC not working or the water pressure being low, but I don't believe this to be the case. In addition, I believe the price to be reasonable (~$220/night). The location is excellent (top of nob hill), and is a hearty uphill walk from Union Square.
My room was cleaned every day, and the bathroom had nice tile work to it.
Definitely get a drink in the afternoon or breakfast on top of the mark! Certainly worth it for the views.
Would I stay here again? Yes. | 4 | null |
Great Customer service!!
We brought our High School swim team to stay at the hotel. Cathy at the front desk was amazing!! She took such great care of all our needs. The breakfast buffet was perfect for the hungry teenagers. The only drawback was the bedding needs some updating. | 4 | null |
Not impressed
I chose this hotel because of tripadvisor reviews. This time I was disappointed. The people working there speak poor English and are hard to get your point accross when for example I was trying to line up a bus tour thru the hotel. THe room was old and small. THe hotel itself is hard to get to, its on a one way street. The food was average in the restaurant. Probably the most maddening event was that we ask them to hold our luggage at the front desk while we went on our bus tour that i wound up setting up myself due to communication problems. I called them when we were leaving the parking garage and ask the bell boy to be waiting with the bags. We came within minutes after the call and our bags were sitting in the lobby totally unattended!!! I would NOT recommend this place. | 2 | null |
Not worth the price
It is convenient, right inside McNamara terminal. Pool is very small, no breakfast, charge to have internet in your room. Clean room. Don't even think of cancelling, if you need to, they won't refund. | 2 | null |
A/C Barely functions in seventh floor rooms.
A/C Barely functions in seventh floor rooms. We stayed for two nights. Hotel was at capacity and no other accommodation offered. | 3 | null |
I was very happy by their extra efforts
I was very happy with the extra effort by their staff & management. The room was clean & the stay was just as I hoped it would be. | 5 | null |
Great Location
We stayed at the Belleclaire for 6 nights during the Thanksgiving holiday. We could not have been more satisfied. The lobby renovation is almost completed as of 11/25/2012. The only thing left is the new bar that they appear to be installing. Others have complained of slow or inoperable elevators. There are 3 elevators in the building. 2 of them appear to be newly remodeled and are not slow at all. The 3rd elevator is for the maintenance and housekeeping, this one is a little slow. For the 6 days we were there we never once had a long wait to go up or down to our room, which was on the 9th floor. Our room was very nice and clean, with a view of the Hudson river. As we all know, space on Manhattan is at a premium, so the rooms are normal size for NYC, I've had smaller. But the character of the building and the AWESOME location are unbeatable. We have stayed in Times Sq. before and will never do it again, There is so much more to see. The UWS is fabulous, with the restaurants and shopping. The train is right up 2 blocks and taxis galore. | 5 | null |
Stayed in better, stayed in worse...stay away!
Elevator problems -- thought we were going to have to spend the night in the elevator -- very scary -- air conditioner problems, thugs hanging out in the parking lot.. Need I say more? | 2 | null |
Below average for a Westin.
Of all the hotels in San Francisco to put my elderly mother up for her Bucket list wish to visit San Francisco, I picked the Westin because of reputation and the views.
Man oh man, talk about murphy's law.
I can't think of one day that went right. From the broken fridge, to the wrong room, not to mention the view of the bay I was supposed to get, turned into a view of the back of a bldg.
to not getting the breakfast vouchers and then being charged. I didn't even have a car, but was charged for parking.
The hotel itself is nice, the location - eehhh, but they DO NOT have their act together.
Stay somewhere else, even if they do accept pets. | 3 | null |
First class service
This was my second stay at the hotel and it was as good as the first time. The hotel is for veterans who qualify for membership.
As before the price was right, inexpensive compared to others of the same quality. My room was spacious with anew hd tv and very a very comfortable lounge chair with ottoman. Two of the benefits that give added value are the free full breakfast and happy hour.
If you qualify, you should consider joining. | 5 | null |
nothing special
located right on 42nd street the location is perfect for times square... just not perfect if you want any peace and quiet! At least the rooms are on very high floors so the street noise is somewhat subdued. No real advantages for having status with hilton other than free breakfast, all the rooms are the same and an upgraded room is basically a corner room with an extra window. nothing outstanding and very expensive like most full service hotels in midtown NYC. Avoid the West 53rd timeshare marketing people in the lobby, they really are aggressive and have nothing worthwhile to offer. | 3 | null |
Very nice Japan Town experience
This is an authentic Japanese hotel, with nice touches such as sliding shoji screens, Japanese style bathrooms, Japanese art in lobby and rooms, etc. The beds are very comfortable. The staff is friendly and helpful. I have stayed here three times and always enjoyed it. It is a great location for Japan Town, with nice shops and restaurants all around. Wi fi in room worked great. Good heater for chilly nights. Showing a little wear, but not shabby. Room service and downstairs restaurant seem over-priced, but not an issue since there are so many places to eat close by. | 5 | null |
Pleasant Experience Until the End...
I received a Travelzoo promotion for a ridiculous deal at the Milford Plaza. Who can pass up $95/night, guaranteed renovated room? I know the city very well and being next to Times Square, next to every train and restaurant possible, is huge. The hotel looks very bad from the exterior with scaffolding everywhere. The lobby was fine; it looks like the hotel bar had been displaced with the renovations. We received an upgrade to a king renovated room, which was brand spanking new, clean bathroom, nice linens. It was difficult to regulate the temperature, as in many hotel rooms, but it's tolerable. At peak points of the day, 10/10:30 a.m., it took forever for an elevator to come, which was annoying. All in all, a pleasant experience until I'm packing to leave and find that my train tickets are missing. I knew exactly where they were when I walked into the hotel and three days later, disappeared. I followed up with the hotel afterwards and was told that no one accessed the room without authorization, and housekeeping "never saw them," and there was "nothing they could do" to reimburse me for the duplicate tickets I had to pay for. A good weekend, marred by a crappy ending. | 3 | null |
BUSINESS AND PERSONNEL TRIP
they stole $21.00 from me on my credit card and will not put it back on it... they are a thief... and very rude.......I was put in hospital from having had pneumonia and they wanted to put my 96 yr olf mom on the curb cause they couldn't wait for me to get out of hospital and pay the rent.... How Rude... I WANT MY $21.00 PLUS THE INTERESTE OF 5.00 COMES TO $26.00 BACK ON MY CARD THIS WKN. | 1 | null |
House keeping
I stayed at the Denver Four seasons for 8 nights. my room was so called serviced but glass top tables were not wiped down , and i had to ask more than once to have the carpet vauumed.
When I checked in I asked that the sheets be "changed" every day.This did not happen the bed was just spred up. wrinkles and all. they have fether pillows that smelled like a wet chicken,
I had to ask for clean pillows . the hardwood floors were never swept the whole time. I spent $7000 dollars for 8 nights. not again i promise. | 3 | null |
Quick stop with all our needs met.
My wife and I flew into LAX for a whirlwind wedding up in Santa Barbara. We arrived at check-in late on a Thursday night and were treated wonderfully by the receptionist. She answered our questions and informed us of the free breakfast. Our room was clean and the bed was comfortable. I really like the open atrium floor plan that Embassy Suites utilizes and it was great to open the door in the morning to the newspaper and the smell of the breakfast.
The free breakfast was definitely above the standard continental fare. They had eggs, home fries, sausage and all of the other standard breakfast fare. There was even an omellete bar but the line was a little long and we were on our way out.
The doorman helped us get a taxi quickly and check out was painless. Overall, this was a great option for a "airport" hotel as it was a quick 5 minutes from the terminal (without traffic.) | 4 | null |
nice location, average price
Ok so it is a Westin which means it is pretty much the same as every other Westin on the planet.
I did particularly like the double head shower design- very comfortable.
The location is great for the charlotte convention center and a couple of blocks walk from central Charlotte (i.e. restaurants, bars, etc).
I did not like the lack of willing to call a cab, where the airport car service was pushed a little too hard.
There is parking at 18 USD per day and it is easy to find a space.
Overall it is what you would expect from Westin! | 4 | null |
Pricey & no necessarily worth it
Pros:
- Yes, the mattresses do indeed rock the casbah. I can understand why some people actually purchase W Hotel mattresses for their home bedrooms.
- Bliss products 'aint bad.
- Unexpected: the windows in the room opened -- we like that.
- *Most staff we dealt with were pretty friendly and we got zero attitude.
- Nice modern, contemporary decor, great location.
Cons:
- Breathtakingly expensive for the basics -- which is, essentially, just a room for the night. Sorry, but the complimentary glass of cheap champagne in plastic cup served at check in isn't that much of a value-add.
- No free Wi-Fi? Really? At these rates and in this modern day and age, I think you could freakin' swing that for your guests, W Hotel. Come ON.
- I know how dear real estate is in NYC and the many challenges of parking in the city, but....$65 for overnight valet parking?? Again -- really, W? With the prices you charge? You couldn't give us a little break there?
- Purportedly we were entitled to the fabled FREE Lexis car service as part of our room fee (as we were advised by the check in clerk), but when we strolled over to the blond behind the Lexis appt table to arrange for a ride to the theater she told us there wasn't anything available. * And she wasn't exactly friendly about it.
- No breakfast options included with the very expensive room price, and the on site breakfast option truly broke the bank. It should not cost $77 for two people to have a breakfast that doesn't include any alcoholic beverages.
- Prices at the bar in the lobby were equally astonishing, even for NYC.
Would I stay at the W again? No. Not unless they send me a half off coupon. | 2 | null |
Not an Ordinary Hotel Room
I stayed at DoubleTree Suites for 4 nights from Sep 23 to 27, 2012 for a business trip. They gave me one King-bed suite with a separate living room and kitchen.
The only reason why I picked this hotel was its location: it's close to U Texas at Austin, the State Capitol, downtown, etc., but it turned out to be much better than that.
The room was very spacious and there were microwave, refrigerator, toaster, dishwasher and a kitchenette. Moreover my room had an awesome view of the capitol building and the downtown Austin,
One added benefit was their free shuttle service to nearby locations.
I'll definitely stay here again next time when I visit Austin.
The day-time front desk staff member (I forgot her name) had the best smile I ever seen on any of the Hotel workers.
I'd give 5 stars for the location and 4 stars for everything else. | 5 | null |
Four days in new york
I think it is too expensive for so little rooms, dirty moquette in the bedrooms, dirty sofa in the hall...
It was impossible to open our luggages because there was no much more space for us to stay even standing...
The bathroom was clean but very very small..
The air conditioner was very noisy...
The elevator very slow...
The goods things are that it was very close to the principal New York's attractions so you can walk to time square , the fifth avenue rockfeller centre ecc...
I have been in the same chain of hotels, Confort inn, in Charleston and I payed 1/3 and it was fantastic.... | 2 | null |
Perfect
My visit to Texas was not for pleasure. I was there to attend the murder trial for my brother. The staff was very helpful and caring. Our rooms and the hotel were very clean and comfortable. I can not find one thing bad too say. I would like to give a big shout out to Sonny. He drove the shuttle and dropped us off every day and picked us up from the courthouse when we were ready. This took so much stress off us. Houston traffic sticks and he was an awesome navigator:) The hotel went out of there way to help us. If I ever have to return to Houston this is where I will be staying. | 5 | null |
great spot
The hotel was in an excellent spot for touring New York, pretty central for everything, breakfast was good and reasonable in the adjoining cafe, the small bar had a good atmosphere, only fault was no kettle in the room, so couldnt make a brew! Had to keep buying from the deli next door! Room was fine and bathroom was fine. | 3 | null |
Pricey, but worth it
A good place in the inner harbor, but you will pay for it. Check in was fast and efficient. I requested a high floor with a view and it was accommodated. A great view of the inner harbor in a very nice room.
The room had several features that gave the room that four seasons touch. I particularly liked the TV that was part of the mirror in the bathroom. It made a perfect companion to the soaking tub. My slight issue with the tub was that it required an additional cleaning to actually use as it had not been properly cleaned prior to our stay. There was an excellent separate shower which had a dual shower head system which worked very well.
The hotel although in the inner harbor is actually not as close as several other hotels to the main tourist area of the harbor. I did not find that to be a negative, but be prepared for a walk if you plan to hit the tourist spots of the harbor. I was prepared for the $54 valet parking and had actually parked about a half block away at less than half of the rate at the hotel. Since I was not planning to be going in and out for the 3 days that I was there, I just could not see spending an additional 150 plus just to park my car. Used that money for Spa treatments, which were excellent. Check out was also easy. A very, very good way to experience the Baltimore’s Inner Harbor. | 4 | null |
Very basic, quite run down
We stayed at the Comfort Inn on N Vermont for 3 nights in December 2012.
The hotel is located just up the road from Koreatown, and the area is OK. There's a Denny's across the road for a quick bite, but not terribly much more in the immediate area.
Check in was reasonably quick, and the service throughout the stay was friendly enough, but not at all professional - we had to wait while the guy behind the desk finished a long personal phone call before he dealt with us. Not a major problem, but not terribly impressive, either.
The hotel itself is quite run down. The lift to the second floor shudders and whines its way up before stopping just short of the floor, leaving an anxious 30 second wait while you wonder if the doors will open or not. We decided it wasn't worth the risk, and just walked up the stairs.
The rooms are reasonably sized, but falling apart. There is evidence of rot in the bathrooms and other similar issues throughout.
Breakfast was truly dreadful, with microwaved frozen eggs and fatty sausage patties. Really, they should just stick to toast and cereal and at least get it right.
Overall, this is a reasonably priced crash-pad in LA, but it's hard to find terribly much to recommend it over other hotels. | 2 | null |
Excellent Stay right on the the Magnificient Mile
The hotel upgraded unsolicited my reservation to a King suite upon arrival. The design, decor and comfort of the room are top notch: hardwood floors, marble bathroom, full size bath tub, rain shower. I have never experienced having a TV broadcast on the mirror of my bathroom! Beds are really comfortable and so are the couch in the sitting room. The staff was very friendly and professional. We received a welcome signature cookie from our room attendant just as we were settling in in our room. The Hotel is located just a block away from Michigan avenue and there is a Garrett pop corn just before you get on the Mile :). We have found our hotel in Chicago for all future visits! | 5 | null |
Nice Room but no coffee!
The room was nice, hard to make a reservation by phone... kept getting voicemail and no call-back.
The staff said that their restaurant would be reopening soon but in the meantime they had a continental breakfast for $14.95 per person on the 2nd floor. Too pricy when all I wanted was a cup of coffee while I got ready. | 3 | null |
Friendly, convenient, comfortable
I spent five nights at this Marriott in December, there for business. No hotel is perfect, but this was certainly a comfortable stay, and the positive outweighed the glitches.
The positive - clean and modern decor, with warm colors. Wardrobe with full-length mirror, light, iron and ironing board, robes. All the expected amenities (mini-fridge, coffee maker, etc.). Friendly service (concierge brought an item I left in the elevator to my door, front desk took a message at an awkward moment, friendly greetings from the cleaning staff in the hallways.). The outdoor heated pool and hot tub on the fourth floor was a a real treat (and this was December). The access to and ease of printing out boarding passes was great. And the location was wonderful.
Room for improvement - using room cards in the elevators was a real pain. To go to the guest floors you had to fumble with your card, and sometimes your floor was passed before you got it in. Often the cards had to be reinserted multiple times. Even the concierge apologized for this and said that it was a known problem. At times of heavy usage, the fitness room was not always well cared for. Although the room and bathroom were very nicely cleaned, there were inconsistencies, such as forgetting to restock a stirrer for the coffee (I used the ice tongs!) or to replace the shampoo. And when I went to put a drink in the mini-fridge, I found an old drink and yogurt from a previous guest (luckily not too old!). Finally, it seems a shame that Internet access is included at cheap motels around the country but not a higher end hotel like this. Another gripe - no place to hang your towels next to the sink and tub (only two hooks, on the other side of the room.) They ask you to hang towels as an eco-measure, but don't give you space to do so.
Overall, a good stay. | 4 | null |
Clean, spacious and strategic location, HGI gives great value
I had previously stayed at other HGI's and was favorably impressed. Over the years I have gone from a budget bargain hotel hound to being more focused on getting a decent night's sleep in a hygienic location and being able to get quality rest in the afternoon if I need it. The HGI Times Square was really ideal for me. I am not a good hotel sleeper since I am sensitive to noise. But the HGI Times Square has a magic formula of being a NICE hotel with generous square footage in the rooms, great service and all the amenities you could want. It is super strategically located being smack dab in the middle of the Theatre District, close to Times Square, Penn Station, and, of course, Macy's! Having lived in NYC for a year, I knew how easy it is to get around the city with public transportation. At the same time, the subway system is not a personal rocket ship and you can get pretty tired of schlepping up and down those stairs. So, although I could have maybe saved a couple of bucks by staying in Brooklyn or the East Side or something, I said, Why do that to myself? This is supposed to be a vacation. Also, by a couple of bucks I literally mean a couple of bucks since by checking back obsessively on the HGI website I was able to find availability where none had been and then rebook the room for an increasingly lower rate as I got closer to my arrival date. I have AAA which gave me a nice little discount and I didn't have to prepay. I hate to prepay because you just never know what will happen in this life. I didn't bring my laptop and I was glad because the hotel business center has four computers you can use for free. All in all I would totally stay here again. In fairness I should mention that the Hotel is NOT in Times Square, it is on 8th Avenue. It's not far but to call it HGI Times Square is a stretch. The only other downside was that although it is supposed to be 100% nonsmoking hotel, I could smell somebody smoking from the vent in my room. I don't know why people have to do that stuff but they do, although it's not really something a hotel can do much to control. | 4 | null |
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