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Not a safe area & no taxi's available
I booked this hotel for my husband based on the recommendations on this site. He said the hotel was ok but the area not so great and would not want to stay there again. There were no taxi's available in front of the hotel and you had to wait while they called one to pick you up. He was told that due to the area they didn't like waiting around. | 3 | null |
Wonderful hotel, good location, excellent support!
Very nice boutique hotel, the rooms are extremelly spacious and very stylish!
We stayed there as two couples, got rooms just right opposite on the corridor - so attention to detail already at check in!
The whole hotel has a very nice stlye and kind of atmosphere of busy, but calm - nice vibe!
We only stayed two nights and had a lot to see in town, but I wish we could have enjoyed also the hotel facilities more.
One important thing about the service I would like to highlight and give special thanks!
We have left behind a few personal items in the hotel, which were found, held for us and sent to us with no delay. Irma Escobar, leading housekeeping services was extremelly helpful. Sending items to Europe can have customs duty issues - so was our case and Irma helped us right away to issue new documentation, etc. Very prompt responses and helpful approach - thank you very much for taking the time and effort and understanding how a couple of T-shirts or a pair of shoes can be so personal that you miss them! :-))
The hotel is also very convenient location, as a tourist you can reach many sights very easily!
Once again great thanks to the hotel, but especially to Irma!
. | 5 | null |
Great in the end
On arrival we were given the wrong room due to overbooking and had to spend the first night of our 3 night stay in a small room which was not suitable for our party. The next day, thanks to the manager, we were moved to a room which was better than the one we had actually booked and he did what he could to ensure we were happy. In the end a nice hotel, with nice staff and a lovely stay. Perfect location too. This review could have been so different though, had they not dealt with the problem so effectively. | 4 | null |
Thanksgiving Visit- understaffed, poor quality--not typical of Hilton Hotels
It is a great location and convenient to get around. However, upon arrival at the hotel the exterior was covered in scaffolding, and it was not easy to find it. Once we did find the hotel, the police came and asked our driver to move because there is no car port at this hotel and it has no bellman service to speak of. Our driver had to circle the block three times before we finally were able to unload our own luggage in the middle of all the traffic and confusion (again no bellman outside to greet and provide assistance to arriving guests). We had to take our luggage to the check-in desk (third floor) and once we got to the check in desk there was a huge line with only two clerks helping the Thanksgiving crowd checking in past lunch time. Be warned, if you are a Hilton honor member; do not expect a special desk to help you. There is not one available at this hotel. We were told quite simply by a member of the check-in staff that the room was not ready and the wait time to get our room in a high floor would be more than 2 hours, so we had to settle for a view of a brick wall and silos on the 14th floor.
When we eventually got into the room on the 14th floor there was no sofa bed made up and when I called they told me how to make it. Isn’t that nice and courteous to tell a guest!!! The last thing I wanted to do after a long day of travelling is to make up a bed at a 4 star hotel. May as well stay home if I have to tender my own sofa bed!!! Rude, simply rude!!! Also the mattress, if you can call it that, on the sofa bed is awful - you cannot even call that a mattress. It is 2 inch thick foam seating on a steel frame. I would not expect this from a 4 star Hilton hotel.
The staff at the restaurant and front desk really do not care about customer needs either. Here is a summary:
-No bellman service
- Understaffed
-Food is your typical cafeteria food, nothing that represents what Hilton is all about.
-Unfriendly staff, particularly the restaurant and front desk.
-No special desk to Hilton honor members. Just two clerks for a high rise hotel building (understaffed)
-Did not honor any of the request made at time of booking even after I called the hotel and was informed that they would honor it (high floor with a view of Manhattan)- Got a brick wall view and storage silos view on the 14th floor.
There are better options in Manhattan for sure!!!!! | 1 | null |
Too many things wrong for such an expensive hotel
The hotel is in a great location and the staff was friendly. However there were many poor qualities. There was a stinky smell (like toilet vent gas) in the hall and at times in our room. There was no decent reading light by the beds. The front desk put me on hold and the concierge never picked up. There are too few elevators for such a tall hotel, which meant some lengthy waits. The bathroom was small and poorly designed--toilet paper behind the door and only half doors on the shower. And for a hotel that charges so much, it is outrageous that there would be a charge for wi-fi in the room, which shows how hollow is their claim that the customer's convenience is their top aim. (The el cheapo Days Inn I have stayed in gives wi-fi free, for heaven's sake, as well as breakfast buffet.) Someone else way paying for my stay, but I certainly would not spend so much of my own money for such a disappointing place. | 2 | null |
Wonderful location bay area
We stayed in this hotel for three nights. The room has an amazing view. The hotel is clean and very modern. However, room service was not great and housekeeping service requires improvement. We mentioned this issue to the front desk, they apologized about this deficiency.
We loved the location and the view but we expected better services. | 4 | null |
Disappointing, un-clean, loud
Stayed at many HIE before, never again after this one.
There is very limited parking at the hotel. Rooms feel rather small. Maids missed the dirty linen (chocolate stains, I hope???). White/gray towels were in need of replacing many years ago. Internet WIFI is so bad, there is no way to describe it. Breakfast is $8.95 (extra) and of very poor quality. Most people would not feel safe walking outside at night in the area of the hotel. Very, very loud AC system in the room. Arrogant front desk staff. Do I really need to continue to give you a better idea? | 2 | null |
Nice hotel, standard Four Seasons service. A bit overpriced....
Nice hotel but that's what you expect at a Four Seasons. I thought the room was a bit over-priced and not reallymuch nice than many full service Marriott's or Hilton's I've stayed in. Of course the service was impeccable and everyone was helpful. Location is great - right on the water around LadyBird Lake. Also close to downtown shopping and restaurants. | 4 | null |
Staff Wonderful, Hotel not so much
The hotel staff here were beyond exceptional. They all went out of their way to help with whatever we needed. The hotel needs alot of renovation. The breakfast area was to small. It seemed like you were running with the bulls to get in and find a seat to just eat a bowl of cereal. You were not allowed to make your own waffle, they had someone there making them and that was the only hot part of the food. The rooms had a musky, dank oder. There was a leak from the bathroom to outside where the bedroom is. The cleaning ladies did not leave towels, shampoo, or tissue. We had to go down and get it ourselves and ask for clean sheets. The ONLY good thing about this hotel was the front desk staff. For a Marriott property I would never stay here again. | 3 | null |
Good until...
Our stay was really nice. Rooms were clean and staff was friendly and helpful initially. However, three days after our checkout and all of our room expenses had cleared through the bank account, we received a $42 charge from this hotel. After calling to find out what it was about, a guy named Angel said it was a temporary hold on the account for damages. I asked why it would come three days after our stay and he didn't have an answer. It's also strange that the $42 amount is exactly the same amount that parking costs (even though we had already paid this in our room expenses). He told me it was just a coincidence and it would be removed from the account in 1-2 business days. I asked to talk to a manager and he told me that the manager was just going to tell me the same thing. What kind of customer service is that? We won't be staying here again. | 2 | null |
Old and Worn
I travel a lot but do not often take the time to write a review, or for that matter read others before I book the room. In this case the rooms are exactly what was described by Giraaroundarol which I should have read first before booking. The hotel is beat up and having to carry bags up and down four floors is difficult with the narrow stairs,,, I would not book this hotel again. | 2 | null |
Horrible Experience
We reached this destination a little later then expected. We had a 16 hour drive to see my husband graduate basic training. When we got there we quickly needed a room and then leave for the base, well nothing was quick at all! I had to talk to a very, very rude individual on a phone hanging by the front door and it took 25 mins just to get my key. Once we got to the room extremely exhausted it was decent. It wasn't very clean at all, especially the bathroom. The bathroom was gross! later that night I went to renew my key and pay for the stay. The lady at the front desk was nice and quickly got us more towels and i asked her if i could check out first thing in the morning because we had to leave Texas right after the rest of his graduation. She said that I could. Monday - Friday they are supposed to open the office at 7 a.m and close at 8 p.m. and after wating 30 mins past 7 I gave up on trying to turn in my key. Nobody answered the office phone and I grabbed the phone by the door again, still no help at all!! You can barely hear on the phone in the first place and they were not helpful at all. i got tired of waiting and just left. I was very irritated!! Especially when we had to rush to see him graduate. | 1 | null |
All Charm
From the moment you come in to the moment you leave, you feel welcomed in the midst of the Valet Staff, the Front Desk, The Cleaning staff, everyone. You 've got a TV problem. There isn't a problem, it's instantly fixed. You have a request, you've got it.
Very good room layout, very comfortable bed, smallish bath, great shower, overall very good room.
The breakfast was as good as you made it. No complaints only kudos. | 5 | null |
Great place to stay as long as elevators are working!
Beautiful room, great view, Starbuck's in lobby, wonderful location, allowed early checkin after our cruise. Only problem was that elevators were not working when we checked out. We (2 teen girls and grandmother) had to get our luggage down 31 flights in order to get to the airport on time for our flight home. | 5 | null |
Aweful
I stayed there 10-20-12 and it was the worst experience of my life. My Grandson got sick to his stomach at 2:30am and could not make it to the bathroom from a sound sleep. I went to the front desk where I was brushed away (as the Doors were Locked) By a female Security Guard. I tried to tell her I needed some towels and she wouldn't even look up at my and just swayed her hand. So after sitting in a puke filled room for hours I went to the store next door and spent $20.00 on cleaning supplies (I could have left it for the cleaning staff but that's just not me). After 7am I went back to the Front Desk and told her my complaint and she said it wasn't her it was the security guard (Lets point fingers). I asked her for some disinfectant spray and she said I would have to wait for the cleaning ladies to come in to get that... OMG What a nightmare!! I have a Friend at TIER Hospital there and Visit every couple weeks but will never stay there again... | 1 | null |
Not a good choice
First the pros: Good location within walking distance of some good restaurants. Hotel staff was friendly. Riverwalk is good place to walk or run.
The bads: The first room I received smelled like a wet dog. The second room wasn't fully cleaned, toilet not flushed, gross. The third smelled like a pack of wet dogs. My fault now, should have just left. Forth room I finally got a decent room on the 5th floor. This hotel is run down and poorly maintained. I won't be coming back. | 1 | null |
Good value for NYC hotel
This hotel was good pricewise in comparison to most Manhattan hotels, especially considering it's proximity to Times Square. We found it easy to walk to most attractions, including Times Square, museum mile, Fifth av, Central Park etc. The only time we used transport was to get downtown for sites on the water and Ground Zero. Hotel staff were friendly and accomodating, and free walking tours were on offer.The room itself however was extremely cramped, there was no storage whatsoever so our luggage took up the little floor space there was. Also, be prepared to have no privacy; the bathroom wall is glass with a narrow frosted stripe (including the shower!) and there is a gap between door and glass wall! Hot water was also rather temperamental and our safe broke halfway through our stay. So it was hit and miss, I'd be inclined to stay in a hostel next time. | 3 | null |
Where do I begin...
This is one of the most disappointing experience at a Sheraton Hotel. First, when we first walk into the lobby area, the entire place reeked of an overflowed toilet. Our room was decently remodeled but the sink and tub had cracks and chips, which would not have been too bad overall.....until we discovered the elevators don't work. The hotel must have been full as there was a convention of some sort, and most people, including us, had to use the service elevator. Positives are that club room access is great and the lady staff that was there the morning of May 27th is extremely nice and works hard to keep people happy. The hotel is right off the 8 freeway, so the room could be rather loud if your room faces the freeway. The gym and pool were not well-stocked with towels - I had to bring one from my room. It's also odd that there were no wash cloths provided in the hotels rooms. The ATM on the ground floor was not working. Hmm...when you stay somewhere for only two nights and start seeing so many things go wrong, it really makes you wonder how well the place is managed. We have been SPG members for over 10 years, and unfortunately, this was not one of the best...to say the least. | 3 | null |
Fantastic service, good location, but a bit pricey
The level of service at this hotel is absolutely fantastic. Everyone we encountered was helpful, friendly and efficient. The valet and porter worked quickly to unload the car, and our bags were brought to our room within minutes of checking in. The day we left, we called about ten minutes before to have our car around and it was there within five.
The room itself was average. Clean, not too small, but not large either. We had requested a two doubles but there wasn't a room available, so our room had a king instead. The front desk immediately arranged to have a rollaway brought for our daughter during the check in process. It made the room a bit cramped, but we could work with it.
The bathroom was a bit cramped and dark. The sink had a large counter, good for spreading out toiletries, etc. However, the toilet and tub area was extremely small. Lighting could be improved in this area.
The only other downside to this hotel is the extra charges for certain things. Valet parking seems a bit steep at $32 a day, but this includes in and out privileges. I suppose it's not too bad when you consider self parking is $27 for anything over two hours and doesn't include in and out. We did see a garage a block down the street advertising $20 a day if you want to walk a short bit. There was also a $10 a day charge for internet access, but we did find that the first hour is free, which allowed us to check email for the three nights we were there.
The location was great. Lots of restaurants within walking distance, easy access to a mall and other shopping. This hotel is also located right next to the convention center, which would be great if you have an event there.
Overall, this is a great place to stay. Convenient, friendly service, easy access to most of downtown Indy. Just keep in mind that this is not a hotel for those on a tight budget. | 4 | null |
Older place, needs some help!
My husband & I stayed her last Mon & Tues. It is an older property, with easy access from I 35. We got there about 11 am, and our room wasn't ready but that was ok so we went downtown to 6th Street until later. When we got back we checked in which was pretty easy and we were given room 402. Our view was the balconies of the rundown apartment building with all the tenants garbage and crap piled on each one. This neighborhood is pretty run down and a little on the shady side so just be careful and lock your cars. Anyway, we used the indoor pool which was heated so it was hard to cool off after being in 100 degree heat. The room's carpet was thread barren and really needs to be replaced. The bed sagged so badly so when I would roll over I would roll into the middle of the bed!
They had breakfast and made to order eggs because the cook told us there wasn't enough guests in the hotel to make a lot of food for. Makes sense but I really didn't want to listen to him complain like he did about how he had kitchen duty and he preferred the front desk at least there was air conditioning up there and not as much to do. Gee sorry I bothered you at your job!
When we checked in we were told that on Tues. there was a happy hour from 5-7 (and that's what the sign said to) and to please try to make it. So on Tues we decided to check it out and there was nothing going on so I asked at the front desk where it was and I was told that it actually was from 5:30 to 7:30 but they weren't having it tonight. No explanation.
Had we had known this hotel was the way it was we would have booked our second night somewhere else. | 2 | null |
good value in NYC
Bit hard to find, down in the tangle of bridges and freeways by Brooklyn Bridge, but very comfortable and quiet. The manager was super helpful in showing us where the nearest parking was and giving us a discount on it. Couple of nice restaurants nearby and in neighborhood that is undergoing restoration. Clean and comfortable rooms with more space than is usual in NYC. | 5 | null |
Consistently good service
I stay at OTA each time I'm in NY. Nice refurbished rooms, Euro hotel, exceptional staff. | 3 | null |
Great Location
The hotel is in a good area, with good street presence. It's a few short blocks to shopping and dining and most of the city is an easy walk or stop on the T.
While minimal, my interactions with the staff were positive; they were short staffed when I checked in, so after a few moments wait, the Concierge walked over to assist me. I was allowed to check-in early and was accommodated with my request for a high floor room.
The elevators were a bit small, but quite fast/efficient, the lobby and halls/common areas where clean and tastefully decorated. For an urban hotel, the room was of reasonable size, could probably use a re-fresh in the decor however. But had nice linens and robes.
The hotel has a nice bar area on the ground level and two nice lounges (one with a bar) on the main level.
Room service was used once for breakfast and was good. | 4 | null |
Friendly and convenient
We have stayed at the Edison twice recently and will continue to stay there when we plan to attend the the theater. All of the the staff with whom we have come in contact from the desk staff to housekeeping have been friendly professional and solicitous. The hotel is comfortable and clean even if a bit worn around the edges. The attached restaurant serves a bountiful breakfast and lunch for about half the price of other restaurants in the Times Square area. The hotel is literally within steps of many theaters, the 1/2 price ticket booth, and restaurant row. The location and the price make this a very good place to stay. | 4 | null |
So-So in Indy
I have just returned from a small group stay in which we all used the Embassy Suites Indy for the first time. On the positive side, the staff was friendly and helpful...especially the bell staff. The rooms have been updated and were of a pleasant design.
Unfortunately, there are negatives with this property as well. The typical Embassy design makes for a very noisy experience. Add to this the fact that our shower curtain was about to fall off and the carpeting was stained from a previous guest. I also found my mattress was in need of being updated as it sank severly in the middle.
For anyone staying at this property--note that internet is NOT included. At $11 per day, I feel it was a blatant fleecing of hotel guests. | 3 | null |
Excellence? Beautiful? Try Indifference and Inconvenience.
We only had one night in the city and wanted to make our limited time there count. We were so excited to be staying in the famous Waldorf Astoria. I had made reservations for four adults, a month in advance, and saved the confirmation to prove it. We were put into a 10'x14' room with ONE queen bed, peeling paint, and adjacent to the elevator shaft. Immediately we contacted the desk about the incorrect sleeping accomodations, clearly they had made a mistake. Their proposed solution was to bring up two cots and charge us for them! It took two hours of going back and forth with management for them to move us into a room with two double beds. When I asked if they could offer us anything for the inconvenience and irreplacable time we had now lost in the city, the front desk manager extended a $50 credit to be used in-room.
A week later, that $50 "credit" was actually billed to my credit card! And I still have not been able to resolve the error. No establishment has a right to inconvenience paying customers so blatantly and unapologetically. There was not even a trace of integrity shown by any of the staff we encountered. Despite having the confirmation in hand, they tried everything possible to spin the fault my way rather than just take responsibility for their errors. I am disappointed, embarassed to my family (planning was my responsibility), and just deeply saddened by the way things turned out. | 2 | null |
Horrible stay
The restraunt was closed except for breakfast kids running in the hallway
no remote for tv shampoos and soap were not left when room was cleaned.room was not vacummed pool water was cold hot tub water was warm at best. | 2 | null |
GOOD FOOD , POOR ROOM
The Universal city Sheraton is a mix bag,
We stay in a double bed standard room., the only positive thing about this room was the comfortable beds, other than that, notihng more,
the room was very CRAMPED, the restoom it¨s a joke, very uncomfortable, the toilet is located under the vanity table, so you can stay standing only in the front of the mirror and reach your hygiene items , like toothbrush, gel, etc.
The food of the room service restaurant is VERY GOOD, although very expensive, almost like go to dinner to Morton¨s or any other Gourmet restaurant at Sunset Blvd.
The valet parking guys are disorganizated.
For the next time That I will going to Universal studios, I will choose the next door Hilton | 3 | null |
Stay Away
Noisy AC is just beside the bed. My car was badly damaged on hotel parking. The hotel said they are not responsible for the damage and referred me to the parking company. The manager of the parking area was rude and said that the car was damaged before it came to their parking. After some yelling he agreed to do some investigation on his side but needless to say he did nothing and even told me so when I asked him if he even tried to investigate. Luckily I have photos made before coming to the hotel with car in perfect condition. Even this fact did not make the manager even to try to investigate the matter. I would never stay in that hotel again and would not recommend it to anyone. While being loyal customer of this chain I am seriously considering to switch after this incident. | 1 | null |
Not all silver Clouds are the same
Broadway lacks what the one at the Statium has, service friendly or even care. no good valet Parking, do shuttle service ....allthey seem to care is getting you to a Hospital???????????????????? I have never seen two Silver clouds so different and they don't seem to care. Manager said they are one star less than one atr stadium. If there was a rating of minus stars trhis would get a minus 3 | 1 | null |
Adequate for a last minute trip
My mom, sister, and I decided last minute to take in a show at the ballet and spend the night in the city (a few months ago). We found this hotel on a discount site (Expedia or Kayak? Can't remember). The price was right for a quick overnight stay, and the hotel is close to the War Memorial Opera House. The heater in the room didn't work, however. It was freezing cold the entire night. Complimentary breakfast was ok. Coffee, muffins, and eggs if I remember correctly. Not a lot of choices, but hey it's free. Not the most comfortable or friendly hotel, but it wasn't too pricey and was convienietly located. | 3 | null |
Great hotel but not for business
I wish I could give two ratings, one for vacation and another for business. The hotel itself was very nice and the staff was wonderful. My standard room was not large but was nice and clean. The bed was very comfy, not the slightly padded granite slabs that most other hotels have gone to but a really good mattress. In fact the only thing I didn't like about the room itself was the very small toilet. The location is also great for shopping, right near Union Square. But no hotel can be all things to all people, and my big problem was the hotel is not well suited for a business trip, which is why I was there. The room desk is very small, more "letter-writing" style than a sit-down-and-concentrate-for-a-while type. While they have the standard printers and public terminal, there was no good place to meet with co-workers to work in the evenings. And it's not well-located for many business areas. So while I would definitely consider it for a vacation stay, I'll be looking for somewhere else when I am in SF for business. | 2 | null |
Terrible
I stayed here for a few days in June. I travel frequently and this was just an awful experience. My room was in a state of disrepair. Rotted base boards and an air conditioner that was trying very hard but at the lowest temperature only kept the room less than hot - definitely not cool. I was locked out of my room for an entire day and kept reporting it and waiting for security who never came. Finally went to the front desk yelling and they had it fixed. The doormen were rude, did not offer cabs, except when there was a private car available which they tried to talk people into getting into for a fixed price. Twice I witnessed an altercation between a staff person and someone else on the street in front of the hotel. The hostess in the breakfast room would not seat me until I asked twice for a table. The room service was good and the staff standing in the lobby was friendly and helpful. | 1 | null |
OK if you're just there to sleep
My room at the Tremont had a great bed. Here's what else it had: peeling paint, missing tiles, black smudges on the walls, no outlets near enough to the desk to plug in my laptop, and a tv that got only basic cable with only 20 channels, most of which I would never watch. As far as the 'Continental' buffet breakfast, I have had better at a Holiday Inn Express. There was no room service, important to me as a woman traveling alone. After one night I packed my suitcase and rolled it down the street to the Sofitel, where I had an absolutely wonderful stay. Of course it cost more, but I am not a college kid and I need a good experience when I travel. I had picked the Tremont, because it was so much cheaper. When I stayed there I understood why. | 2 | null |
Location and Service Can't Be Beat!
We are a family of 5 which includes 3 boys ages 7,9,11. My wife and I prefer suites so that we may have quiet time when the kids go to bed. If we were in a regular room we would have to go to bed once the kids go down but having a suite allows us to stay up and watch t.v. in peace! The Embassy Suites is the only all suites hotel in the downtown area and our choice each time we visit San Diego. We stayed here July 5-11, 2012. The location is excellent and within walking distance to many of the attractions San Diego is famous for (SeaPort Village, GasLamp, Midway, Top Gun Bar) and a short drive to other attractions (Sea World, Zoo, Belmont Park, Coronado Island, Balboa Park). The staff goes above and beyond and are extremely helpful, professional, and courteous. The valet staff work hard and are able to manage all of the vehicles quickly yet safely even when having to retrieve cars from the overflow lot a few blocks down the road. They always had a smile on their face and greeted my family by name. The front desk staff were excellent. However my hats off go to the housekeeping and engineering crew. The housekeepers had our room like new each time we came in from a long day of sightseeing. The engineering department fixed our A/C unit when it froze up and fixed a clogged drain in the shower. I wish I could remember the name of the two engineers that serviced out room as I would have loved to give them kudos. Thank you gentlemen if you read this! The onsite restaurant is fantastic and we wound up eating there three times during our trip. The food is delicious, the service is great, and the bang for your buck inexpensive! Very kid friendly! Also a plus for you Starbucks lovers, there is a Starbucks on property. I honestly do not have anything negative to say about this hotel. This is the second time we stayed here with the last time being the summer of 2008. We will continue to stay here as long as Hilton does not change things up! | 5 | null |
Awful Accommodations
This was the worst hotel I've ever stayed in in the US. It was dark, dirty and completely unkept. It took a long time to check in and the room was really small. I would not recommend this to anyone. | 1 | null |
bad service and wrong room
didn't get the room I reserve and the manager was suppose to reimburse the room and he didn't keep is commitment, the personnal didn't do anything to help me with my problem, location of the hotel is ok, shuttle service from the airport ok | 1 | null |
Nice for business travel
Stayed March 2012. On travel for business in the city. The week we were there, week of the 11th, there was a flower/plant convention if you will but we did not see it as it was over but rooms still booked so could not find a room in town that would honor the special rate for work. The hotel connects to the train that takes you to the city. Front desk can help with schedules and times. Never been on a city train before. There are signs that tell you to pretty much sit down and shut up! Does make for a peaceful ride for sure. Business days were long so did not use pool or other facilities. Did use restaurant. It was very good, little expensive. Good filet mignon, $38 I believe. Nice bar, good breakfast. Just a few rates include breakfast. Nice, helpful staff, no problems there what so ever. Rooms have sound proof windows so you can watch the planes and not hear them. Beds were comfortable, cannot remember much else as has been a few months. We would stay again for sure when returning for business. Many hotels in town, Philly is a real nice city, we were impressed with how clean and maintained it was and many historical things to see. Thanks for reading, author, female, 50 years young! | 4 | null |
They charged us by visa more than they had
We were at The Plaza for one night and we paid by cash 960$ for the room and breakfast ,and by visa 54 $for two salads at Rose Club.We even did not see the minibar and did not take anything else,but in 2 days we saw on other charge( by visa) of 65$.We did not had any answer to our e-mail from the hotel for what was this charge.In the evening at the restaurant was one wedding and we took 2 salads at bar.It is not enough expensive????They have to take more money for nothing? | 2 | null |
Better than expected
Most Hampton Inn's a re hit or miss. I was in Baltimore for a convention and my group decided to stay at the Hampton Inn to save some money. The place was fantastic. Clean rooms, friendly staff, and great location- only a few blocks from the convention center and directly across the street from Camden Yards. I'd definitely recommend this place. | 4 | null |
Good location
I had just completed a long international journey and was only waiting to check in and crash into bed, when this hotel that I was booked into for the next 3 weeks informed me that they were sold out for that night, while assuring me that they were available for the remainder of my stay. Tired and weary from my travel, I could only vehemently protest and brandish my HHonors card when they decided to put me up in next door Sheraton for the night and worked out the arrangement directly with the hotel.
After that initial hiccup, the rest of my stay in Hilton went just fine. It has a good location from the point of view of access to multiple train stations on the 'T' within easy walking distance, with Prudential being the nearest. I did not try the food in the hotel as there are a number of restaurants in the vicinity as well as a food court in Prudential. The location is also great for shopping with Prudential center, Copley plaza, Newbury street just minutes away , so you don't need any transportation. I also liked the location because walking around the hotel gives you a good feel for Boston, especially for a first time visitor to Boston like me and you get to see heritage buildings like the Boston public library and Christian Science Center along with the glassy exteriors of Hancock tower, a study in contrasts.
The room I was provided was comfortable and clean and the bathroom and shower was good too; internet access was complimentary and part of my package ( not sure if it was my corporate package or HHonors subscription). The view from my 19th floor room was average, but since I planned to get out and around, it did not matter to me. A mini refrigerator in the room was convenient to stock water bottles and other drinks.Housekeeping was prompt and efficient and I came back to a clean room every day of my trip.
Would definitely stay there again if I am in that part of the world. | 4 | null |
Amazing Hotel
Staying at the Fairmont from July 26-29th. I have zero complaints. Room's were updated, clean and bright. Amazing view of Lake Michigan from bed :)
Bathrooms were modern and kept clean.
We took the L from Midway to Randolph (4 blocks from the hotel) on the Orange line to save on Taxi money.
Everything is walking distance from this hotel. Front desk always willing to suggest things to do and different food to try. Went to Gino's Pizza for that deep dish Chicago treat and went to Lucky's Sandwich near Wrigley. This hotel was the best -highly suggested!! | 5 | null |
A good little hotel
I spent a week at this hotel with my family and did so in some trepidation having read previous reviews.
There were reports of bedbugs, bad service and worse.
Those who wrote about bedbugs in 2009 should be aware that this problem was rife in 2009 throughout New York. There was no evidence of this in 2012!
We found the hotel to be clean, well run, convenient, in a safe and convenient location and I recommend it for inexpensive accommodation in the Apple.
There are lots of good restaurants, a Starbucks below it, a subway station 103rd on Line One, a few metres away and the area is clean and safe.
The staff are friendly and helpful and unless you want to pay a lot more this is a very good little hotel to stay in. | 4 | null |
Affinia Dumont: We can't wait to go back!
We stayed at the Dumont on Father's Day weekend with our 15 month old daugther. We arrived at an earlier time and our room was not ready. Abraham immediately took care of us by checking to see if a room was available and we were able to get the room right away. To our surprise, the room was so spacious for NYC. The full kitchenette was very helpful with a child. We were able to buy groceries and have some snacks available to us. The bedroom was huge, the bed was so comfy and you were able to request various types of pillows as well and extra robes. The bathroom was big and most importantly everything was spotless. As for location, it is in a low key neighborhood with plenty of things on offer in a simple way and we were fine with that as we always try to stay away from being in touristy areas. It is a short 15 min walk to some of the popular NYC destinations such as Macy's, Empire State building etc. There were great breakfast places like Penelope's around the corner as well as great burgers at Jackson Hole. Overall, service was excellent and everyone always greated us with a smile and a helping hand to offer. This will be our NYC hotel when we go back and hopefully very soon. Hats off to all the staff at Affinia and thank for making our stay with baby a memorable one:) | 5 | null |
Bed Bugs!!!
I just got home from staying at this hotel for 5 nights while my partner was there for a work training. I have about 50 welts on my body, which I have now learned is bed bugs (the marks take 7-9 days to appear) It's incredibly painful and scary, and we are just praying that we didn't bring them home with us!! So disgusting!! | 1 | null |
A great deal
This hotel's location is fantastic. It is a half-block away from the MTA Subway system and just a few blocks from Penn Station. Also very close to ESB and Times Square is walkable. As is typical of most NYC hotels, the rooms are old and very small. I also found my room to be a bit noisy and drafty. But the room was clean and the staff very pleasant. The breakfast is also quite nice. | 4 | null |
Disappointed...expected a "Boutique Hotel"
We expected a boutique hotel, as advertised in the website, but found ourselves in a vacation rental instead. No one to welcome us, just a note to say the cost had been charged to the card and to sign the voucher. No service whatsoever...no one ever cleaned the room, bathroom, etc. Has problems with the parking since no guidance was ever provided in person and others kept on taking up our spot. Also, ran out of hot water 2 days....stayed a week.
The room we got was the Hollywood Glamour suite and expected much more. The problem is how they "sell" themselves.....not true to what you encounter. Never saw an employee of this "hotel" anywhere. | 2 | null |
you get what you pay for
Key points
1. Staff ok, they check you in and check you out, nothing memorable
2. Cheap price, nice king sized bed with decent room.
3. Very noisy in the room from all angles, thin walls
4. Serious hookers and drug addicts hanging around complex, bit intimidating
5. Breakfast a joke
6. Ugly neighbourhood and unsafe
7. It was cheap and somewhere to stay, no bed mites or other nasty, clean room comfy bed
8 rubbish tv channels, and wifi hit and miss | 2 | null |
Skip Breakfast
Everything was great except the breakfast buffet. It had nothing worth spending time eating anything but coffee was good. Motel is owned by the same person who owns the restaurant next door so it is recommended you go there for breakfast buffet. You might want to bring your own towels as the ones we had were almost threadbare and small, not much larger than hand towels. | 4 | null |
Southern Hospitality
Even though I arrived in the middle of the night (3am), the front desk staff smiled and welcomed me as if it was 10am; with a huge line of people and only one person behind the counter (a convention was starting in the hotel), this was nearly a miracle!
Service was excellent through out my two day and two night stay, even as rowdy conventioneers were up at 2am partying, the staff kept their smiles and even helped me get a rental car to drive away from the throngs of people.
The room was clean, well appointed (in room coffeemaker), and spacious for the price. It was also nice to have a small shopping center across the road so that guests could do Birkim Yoga or drink a freshly juiced a wheatgrass cup just steps away.
I would definitely choose this hotel again (but check before booking during a convention). | 3 | null |
Supurb, Classy Hotel!
You could not ask for a better hotel experience than at the Grand Hyatt Denver. This property is absolutely spotless and obviously extremely well-maintained. I understand they're in the process of some renovations, but honestly, I don't know why. The entire hotel is just beautiful as it stands right now, and there's no noise or mess. Even more than the property itself, though, the employees are nothing less than terrific. If you ask for anything- I mean ANYTHING!- they will either do it, get it, or find someone QUICKLY who knows what you need. And- they do it with great big smiles on their faces! This kind of hospitality and service makes a hotel stay so much nicer. The rooms are big, and like everything else in the hotel, they're spotless. The maids work round the clock to make sure that thappens, and let me tell you, considering the size of this property, the housekeeping staff deserves a HUGE amount of praise (are you listening Hyatt management?). The beds are incredibly compfortable, with super nice white linens and comforters. Something really rare and wonderful is the utter peace and quiet afforded in the room, too. No hallway noise, no noises from next door- nothing. You can't even hear the toilet flush in your own room if the bathroom door is closed! Wow! The hotel is extremely convenient to the downtown "fun stuff," namely the 16th Street Mall- what a fun place. We even used the free bus and train system to go to Denver's Elitch Gardens theme park, the country's only downtown area theme park (a bit like Busch Gardens Tampa Bay). I was in Denver for the enormous GALA Choruses Festival 2012, and the Grand Hyatt did a great job of hosting meetings, too, and REALLY outdid themselves with the huge RED HOT closing event party in their Imperial Ballroom. At that, people were spilling out into the other areas of the main floor of the hotal (there were 6007 delegates!), yet everything worked out just fine. So, you see, the management and staff of the Grand Hyatt Denver REALLY have their act together. You'll like it- a LOT! | 5 | null |
pitifully lacking...
We waited over 2 hours for our suite to be ready. (arrived shortly after check-out time at 4 pm). Were given complimentary drinks at the bar, but free drinks hardly assuaged our tiredness after traveling all day...
When the suite was ready and keys handed over, we were told to hand our tickets to the concierge for the luggage. No one assisted us with our luggage or showed us to our suite. We are all retirees and would have appreciated some help...
Room service contacts did not seem to know what they could or could not supply. Concierge
services were lacking also: eg they didn't know if drying cleaning could be sent out from the hotel or not.
The suite, though interestingly furnished and decorated, lacked basics: towels racks and hooks in the bathrooms for robes and towels, drawers for clothes, etc.
Turn Down Service approached nightly: the first night we received a pair of slippers and lighted votive candles, the second night the votive candles and a bag of ice. We nixed the ensuing nights' services. No one ever "turned down" the beds. What were the 1 pair of slippers and candles about??
The shuttle service, location, and views were the assets of this hotel. We were joking to our professional and knowledgeable shuttle driver, Sam, about all our problems...Ironically, shortly after returning to the suite, the Assistant Manager called to hear our story. He kindly "comped" us dinner in the hotel's Monarch Restaurant. Our waiter, Ernest, and the maitre d' seemed very accommodating...
The "comped" dinner appeared on our final bill...Typical of our stay! | 2 | null |
Average everything
We expected this to be an amazing hotel with quality service and it was not. We called 2 hours before we were going to be there to see what time we would be able to check in, and on the phone she told us 1:00pm, we arrived around 1:30pm and said we wouldn't be able to check in until 3-4pm which was not fun for us. When we checked in and checked out they only had 1 PERSON working the front desk for a HUGE hotel and 8 people in line. We asked for the more updated rooms and he told us we would get one but than we got to our hotel room and it was the older one, also our shower did not work so we had to call the front desk and wait for an hour to shower, which put us behind schedule. The ONLY good this about this hotel was the concierge. VERY knowledgeable an helpful! | 3 | null |
Expensive... Greast Location... Service
Paid for a suite .. checked in none available (party had not check out and they couldn't find them)... only received an apology.. I said how bout buying dinner ... desk clerk said breakfast ... I said kick it up to your manager..she said she'd call them ...I had to come back down to inquire another clerk apologized said yes. .... Old historic hotel great location ....out dated fixture not sure if that is intentional or not... good food! | 2 | null |
Modern Convenience
The rooms are modern, clean and very comfortable (the outside of the hotel and the lobby are dated). The desk chair looked better than it felt though. The location on the river walk near the convention center is very convenient, and the river walk itself is great. | 4 | null |
Location was the winner.
Washington DC is a remarkable city for walking and or metro travel. The mid city location of this hotel makes it easy to be a tourist in every way. No frill hotel complete with the most necessary basics plus free wifi!!. Very clean, most quiet on weekends, friendly staff and on a corner for easy access. | 4 | null |
Did they tell you about the train???
OK, on the plus side: New hotel, nice staff, pool and workout facility and complimentary breakfast. The BIG negative? the active train track is literally 25 yards behind the hotel. We were in room 345, the end room closest to the track - shook the entire room at 2:30, 5:00 and 8:30am. When the staff asked me their obligatory question upon checkout: "How was your stay??", I responded with: "This is an observation, not specifically a complaint... The train felt like it was literally in our room"... "Sorry", they said... Other than that, it's a nice new hotel. Since our daughter is at OSU, we'll probably give this one more try / another time with another room - preferably facing Olentangy River Road | 3 | null |
Not That Good!
Came here for a national conference and stayed two nights. The hotel insisted that I provide a credit card for incidental charges when I should not have needed to. I naively agreed to do so. When I checked out I discovered that there was a $37 bar bill on my account. When I returned home I discovered that there was an additional $50 charge on my card.
The conference rooms were fair. One of the rooms was apparently under a delivery port for the hotel. Frequently during the presentation in this room there was loud banging.
To add insult to injury, the hotel charged $10 daily for Internet access.
I would not stay here again. | 2 | null |
Horrible hotel!
This hotel is horrible! I stayed for valentines weekend one night until I could move into my time shares, and it is NOTHING like the pictures it promotes. You do not get flat screens or a view. We stayed in a room that looks like its from the eighties with a twenty dollar TV! Also, our view was a balcony that you cannot step out onto with a huge eight foot concrete retaining wall. I called down right after we checked in and got the "we cannot refund your money or do anything about it" response. We called everywhere we could to not sleep there and forget about our money. Another thing,You do not get free breakfast either and the hospitality was far from professional. Expedia went as far as sending us a hundred dollar voucher in exchange for the pictures we took of worn down room! don't believe the star rating I would never stay here ever again! | 1 | null |
excellent location,great view
very good hotel in the midst of it all.best:you can't starve:"carnegie-deli" next door,"del frisco's" and "ruths chris" some blocks away,"gordon ramsay" with 2 michelin-stars downstairs.
park-view from vista-suites looking north | 5 | null |
CONVENIENT & CLASSY
Perhaps the obvious, major feature for this grand hotel is its perfect location within the busy DFW Airport, accessible to ticketing and check-in. Beyond that, everything here is BIG (Texas, huh!): rooms, baths, accessories, restaurant, staff help…and even the escalator! Of course, all of that results in substantial prices (however, if you book early online—and especially for weekend rates—you will likely find lower prices). TAKE NOTICE, though, that the more expensive hotels (of whatever brand or place) will often charge extra for such things as internet availability, etc. Summary: this is a very nice place to stay for lots of reasons, if you wish to spend the money. | 4 | null |
Nice Riverwalk location
We stayed at the Valencia for two nights at the beginning of November, and we enjoyed it. The location is good, the hotel was nice, and had very friendly, helpful staff. We did not care for the darkness of the lobby and rooms, but they were attractive and clean. We had drinks in the bar and breakfast in Citrus, which was really good. It's a good location for doing all the tourist stuff. We really enjoyed San Antonio, the Alamo was really interesting and the Riverwalk Cruise (evening) was lots of fun (bring your own wine/beer). Also, spend some time in the hotel inner patio area, it has a great fireplace, nice place to sit with wine and mingle with other guests. All in all, it was a very nice time | 4 | null |
Not the best
Old, no elevator, small room with beat up furniture, but fairly clean. Front desk manager not very friendly or helpful. Ceiling had an unpatched hole where a light fixture used to be. One battered nightstand, no lamp; student-style desk was the only storage. Small round ottoman served as a chair. TV was a small flat screen on the desktop. Shower stall slightly bigger than a phone booth. Window looked out to a wall about 4 feet away. Small closet for suitcases and hang-able clothes. No luggage rack. Coffeemaker had leftover grounds in it from previous guest that housekeeping never cleaned during my four-day stay. "Lounge" area was a glorified basement rec room. One old computer and monitor for guest use. Free coffee from a large urn. Not sure if fresh daily. One beverage vending machine. Ice machine was a small 2x2 refrigerator. Terrible. Block and half from the Metra line and water taxi. Lots of Chinese restaurants to choose from. Location is about all this place has going for it, considering the price. | 2 | null |
great place to store your luggage and shower.
Okay, so it was my first time in San Francisco, and the trip my Mom and I booked was for 5 nights. The small room and dirty sheets might not have bugged me as much if I had been traveling with friends -- but I mean, at least when I travel with my parents, it usually means I won't be getting to do much going out at night. Therefore, spending most of the night in the hotel room -- which is wherein the problem lies...
* The room was REALLY small (in this term, small means that no two people would be able to comfortable walk around the room at the same time.) Needless to say, it looked nothing like the professional pictures on it's website.
* The window opened up to the dirty inside of the building. Which wouldn't have been so bad, if the room had any other type of ventilation. :|
* The first pair of sheets had a dark stain on them, which could've been blood -- but i might be mistaken. The second pair of sheets had an oil stain, but we kept it anyway.
Okay, I made it sound kinda bad, and it kinda was. But this hotel had some good to it too! The staff was really friendly the whole night that we stayed there. We went downstairs to ask if there were any different rooms available - we used my mom's claustrophobia as an excuse. They said that the next morning they'd probably be able to give us a bigger room for the same price. :)
Unfortunately, I let my impatience get the best of me and that same night we checked in to the Grant Plaza, we also went to the starbucks down the street and used their wi-fi (Grant Plaza didn't offer free Wi-Fi) and used priceline negotiator to get a different hotel. We ended up staying at the Holiday Inn at Fisherman's Wharf for only $20 more a night -- which for the four nights we spent there was an $80 difference in the total price. However, it was such a huge relief to feel like we were staying somewhere clean and comfortable.
I am really glad though that the staff was so friendly and understanding about everything. They allowed a refund for the unused nights, which was really awesome of them. My overall feeling about this hotel is that it'd be a more ideal place to stay if you're going to San Fran with friends -- or just know that you won't need to spend time in your hotel room. It's a good hotel for the location and staff... but the overall feeling of uncleanliness/run-down hotel was a bit too much for me. :/ | 2 | null |
Unbelievable! DON'T STAY FIND SOME WHERE ELSE!
Making reservations my husband and I were very please to have find a DAYS INN to lodge at for the night. Once we arrived to our disappointment the hotel was HORRIBLE!!! The room was not clean! there was a condom wrapper left on the floor, soap still in the tube. The bed sheets seemed to be clean. Every thing is very OLD in the rooms, bed had a huge lump in the middle of it, furniture old, carpet horrible, bathroom not much better!!! Very disappointed in Days INN. Being so late and so tired and everywhere else was booked we stayed. It was very Very uncomfortable!!!! We could not wait to wake in the morning and get out!!! Don't bring your family here or yourself!!! . The pics on the web site are deceitful!!!! DON'T STAY HERE!!!! | 1 | null |
Security??
My son and his fiance stayed there this weekend. Their room was broken into in the middle of the night, while they slept. They awoke to find her purse, his wallet and his cell phone missing. Whoever came into the room would have had to have a room key to enter. The hotel management really didn't seem to concerned about it other than having them file a report with hotel security and the police department. You would think they would be concerned as to how someone would have a key to enter another's room? | 1 | null |
Like sleeping in a closet
Reserved rooms through Hotwire, called the hotel immediately after to verify the room size. We were told that both would be queen beds. When we arrived, only one room was ready, so they gave us an "identical" room on another floor. The room was so small that my wife and I could not pass each other when walking around the bed. No closet, nowhere to hang clothing. No drawers in the night stand. And the bed was a double, not a queen.
Didn't bother to complain to the desk, since we didn't plan to spend much time in the room, however our travel companions had a larger room, with a queen bed, a desk and chair.
Can't beat the location, but wouldn't stay again. | 3 | null |
Wants to be a resort, but isn't
Paradise Point is extremely over-priced. If you want to be a quality resort then groom the beach a bit, clean the rooms, and improve your service. We planned a 4-night stay. It was extremely frustrating. We made the mistake of getting a beach front room, not knowing it meant a view of the freeway, a disgusting beach, and noisy people partying outside our door each night. Food and drinks were ridiculously over-priced, and just not that good. I am fine paying a high price for quality, but this place does not even come close.
It is beautiful driving in. The grounds are very nice. Unfortunately that is were the quality ends. | 2 | null |
Denver Airport Homewood Suites
Excellent location (12 miles) from the Denver International Airport with free airport shuttle service. As usual, great breakfasts and evening meals. The highlight was that "standard" Hilton reservations could not give a government rate that matched the per diem rate but the hotel manager, Ms. Sandra Montano, was more than willing to match the per diem rate. Also, even though the hotel was built in 2008, it still looked brand new and the room furnishings were comfortable and not worn. One special touch was the evening meal that inlcuded dessert, and the night I stayed they served apple pie. Certainly they go the extra mile. | 5 | null |
Makes you wish you lived there.
I was torn as to whether to review this place to be honest; I'd like to keep it all to ourselves!
It's fantastic. I felt enveloped in the cool, calm, snug and personal atmosphere from the moment I arrived.
I know I sound like an advert but you know what its like when you've had a long flight and you've rushed through the airport, into a cab, and arrived at a hotel in a city you've never been to before........there's the apprehension of "what if I made a bad choice?" Well, the relief of realising you've made an excellent choice is amazing AND THIS WAS AN AMAZING CHOICE.
The staffs were SO welcoming and helpful from the moment we arrived to the moment we left; nothing seemed too much effort. They even went out to the shop to buy us some milk when we ran out in our room !
We had a room overlooking Pike Place market and the room was perfect. It was comfortable, quiet and had an amazing view.
The hotel doesn’t have an in-house restaurant as such, but within the court yard are a few really good places to eat where you can still charge to your room (which is handy if you charged through the airport without stopping at the ATM like I did).
It's perfectly located by the market, the original Star Bucks, a myriad of pubs and eateries, and only a few blocks from the shopping district too. There seems to be something going on at the waterfront constantly from fish throwing to buskers - you couldnt be bored if you are looking for entertainment, but if you want to chill, the hotel is the perfect place to escape for a while too.
I know we will go back ! | 5 | null |
A few hairs short of a good experience -
Literally, a few hairs short of a good experience. My November 2012 stay at the Millennium Broadway hotel in New York City was beyond disappointing, and I will not return to this property. From arrival to departure, huge disappointment. Being pregnant and traveling alone, I was really looking forward to having a bell captain help me with my luggage upon arrival. There was no bell person when I arrived. I had to haul my own luggage. I ordered room service for two of my meals, both of which arrived with a stranger's hair in them. The surfaces in my room did not appear clean -- some were sticky and had visible substance on them. Feather comforter was stained. Upon check-out, staff was unfriendly and disinterested. Overall, the property seems run down and in need of renovation and upkeep. No wonder the nightly rate was in the low $200s. Not worth even that. | 1 | null |
Could have been great, but the size of the bathroom breaks the deal
I stayed at this hotel from the 1st of April through the 4th
Even though my husband had called on the saturday night to make sure i could check in upon my arrival the next morning (6am) and he got a confirmation I could, i was told otherwise at 6h30 on that sunday...
Great location, clean, huge rooms by NYC standards, pleunty of storage space, but we do hear everything that's going on outside (i've stayed ar other hotels in NYC nd it wasn't as bad) even if u stay on the 16th floor....the deal breaker though is the size of the bathroom. The shower was so small that I could hardly wash my hair or shave without hurting myself...my husband, who is 5'78 & 235lbs couldn't turn while in the shower
I would return, but i couldn't recommend this hotel without mentionning these 2 issues | 3 | null |
great stay
We stayed at the hotel this weekend for our wedding nearby. The hotel staff, from the front desk to the bellhop to the housekeepers, was very responsive and provided great service. Would definitely stay here again. | 5 | null |
Very Good Stay
I stayed here for business two nights. Check in was very quick, even at 11 at night. The room was on the small side, as was the bathroom, but I could tell from the floor diagram I just missed having a room with a bay window by one room. The size of the room would have bothered me at $299 per night if I was staying on leisure. The room was very clean and well appointed. Pillows were ample but a bit hard. Bathrobes were a nice touch. The room was fairly quiet even on the main street, but because there was a connecting door, I like to turn on the room fan to block out any ambient noise. After four hours, the fan turns off - this meant awakening at 3 AM. All in all I would stay here again for business and perhaps for leisure if I could get a better rate. | 4 | null |
Great location, very nice and friendly front desk staff, horrible hotel.
I attend an annual event next door at the Crowne Plaza every August, and many people stay at the Motel 6 because it's a LOT more affordable. My hotel roommates at the Crowne Plaza decided to leave on Sunday, and this is my second time rolling my stuff over to the Motel 6 for the final night of my trip. Unfortunately, it was just as dingy and depressing as ever. I was afraid to walk barefoot on the carpet, or in the bathroom for that matter. I have heard rumours of bedbugs, so I lifted up the fitted sheet to inspect the mattress and was horrified at all the stains on there. I'm quite sure this mattress has been there since the dawn of the hotel. I was so paranoid that I didn't sleep well at all, and this was exacerbated by my being woken up at about 7am by the toilet starting to gurgle and sounding like it was about to explode, followed by a really foul smell. I reported this to the front desk person upon checkout, and she was very apologetic. The only reason I am giving the Motel 6 two stars instead of one is because the front desk staff were SO nice.
Finally, when I returned home I received an e-mail from Motel 6 asking me to fill out a survey about my stay. I relayed everything I am stating here, and also added that I REALLY hope they consider remodeling and upgrading this location, like they've done to many others (see: Motel 6 Santa Barbara. REALLY nice with European/IKEA style decor!). I would definitely look into the many other options at Hotel Circle before choosing this Motel 6. | 2 | null |
Nice hotel room - terrible location!
I stayed in this hotel when I visited San Francisco last week. The hotel itself was nice. The room was very comfortable and very clean. The bed was very comfortable! Staff was friendly and very accomodating. But, that is where it stops. The included continental breakfast consisted of terrible coffee, hard muffins, and thick juice. The lobby was dirty, chairs were stained, and dirty laundry was surrounding the only ice machine. Elevator was fine, but slow, and doors opened before it even arrived on the floor. Hotel corridors, at least ours on the 4th floor, smelled like marijuana the entire 4 days we were there. Hotel location is terrible (Folsom and 7th street). There are good restaurants nearby, but incredibly shady people walking around at all hours of the day. Very unsafe. We were accosted on more than one occasion, causing us to retreat back to the room for the rest of the day, too scared to leave. Definitely felt safe once in the room, but did not feel safe leaving. Marvin, the hotel manager, was very friendly and very accomodating. If the hotel was in another part of town, I would stay there again. I did feel that the price (about $100 a night) was a little ridiculous for the location and ameneties offered, but it is San Francisco. Just an FYI, no pool or restaurant on premise. | 2 | null |
My first choice when in NY City
The Algonquin hotel is a fabulous hotel filled with history and charm. My visits are mainly for business but I always incorporate my wife and if school is not in session my teenage son. The Algonquin became our home away from home this summer as we enjoyed the city for work and pleasure. Its location is perfect for the Manhattan Times Square area sites and tours without the busy crowds and noise. The staff is truly warm and welcoming and highly attentive to your needs. As we've become regulars we are always welcomed back and taken care of as if it were our first visit. The staff at the hotel really make the experience a pleasant one...from the restaurant staff proactively servicing you to the delicious and well made adult beverages of the Blue Bar, the meticulous job of housekeeping by the housekeepers and the Genuine smiles and greetings of the front desk staff and doormen. Even the operations and engineering deaprtment are more than accomodating and interested in making your stay a pleasurable one. The gym and business office are also immaculate and are of high standards. I will continue to make the Algonquin my first choice for lodging whenever business or pleasure bring me to NY City. | 5 | null |
Average hotel nothing special
I was kind of excited to stay here as I wanted to stay a non-traditional hotel. You can tell once you walk in that this use to be an old hotel from the crown molding and the small lobby. We arrived very late at night so, I wasn't expecting much in room choices. We had a room on the 2nd floor facing the garden. The room was clean and big enough. The bedding was comfortable. The bathroom was clean and well stocked with extras. They do provide free water but I wouldn't drink it as the company they buy water from adds ingredients to the water. Go ahead and read the label but when I drink water I want to know that there is nothing but water in it. The room came with a refrigerator. We had no problems using the internet. We had a late night snack at the restaurant. The front desk said that it was Asian Fusion but it wasn't. It had a mixture of asian type dishes but you could also order bar type food. It was good enough. I wouldn't go out of my way to eat here. They do charge $20 bucks to park. We stayed on points but I probably won't stay here again. | 3 | null |
"Horrible room"
I just wanted to take the time to share my opinion on my stay at Hotel Vintage Park. The staff was great. They were very hospitable and went above and beyond to help. Also, I must say that the locations was great for those looking to view some of the tourist attractions in Seattle, such as Pike place market. Now with the bad. The room was stayed in was incredibly small. The decor was nice, but I felt like i was in closet the entire time. Our bed was extremely uncomfortable and made it hard for me to sleep at night. I woke up a few times each night with my back hurting. For the dollar amount that we paid, I was expecting a whole lot more for a 4 star hotel. In hindsight I would have stayed at the The Westin Seattle hotel or even the Sheraton Seattle Hotel & Towers. | 2 | null |
Dirty, dirty, dirty
good location but the room is so dirty. Hair dryer did not work. The front desk person is not friendly. | 1 | null |
It's an option for NY.
Location is super - three subway stations in the direct proximity of the hotel (2 minutes walk), Times square, theater district.
Entrance to the hotel is strange, as You have the entrance (where mostly but not always a doorman stands), then you have a small corridor and a lift that takes You to the second floor (reception)... if You want to get to Your room you have to go to different lifts hidden deeper in the entrance corridor. So it was sometimes strange, as You could go back to the hotel without the doorman waiting and bypass the reception on your way to the room...
Room was clean. Towels, pillows etc. were clean. Had hot and cold water. Ironing board was dirty. Everything worked. Toilet got stuck a few times. Room definitely could use a refurbishment. I lived on the 6th floor, bad window view - oh! and the windows did not open, so no chance for some fresh air. AC was loud (could switch on itself in the middle of the night and make some noise) so was the ventilator in the bathroom. Door to room - well it worked, but You could hear EVERYTHING from the corridor.
You could say that it is a designer hotel... but when something has not been refurbished when needed it looses it's "designer" status... right? I mean i.e. you have the Artemide lamps next to the bed and on the desk. Well... one lamp had isolation tape around the cable, and the desk one was screwed to the desk in such a way that it moved, and You had a hole next to the lamp (signs of a previous different lamp?)... so it's a over-used, not refurbished in time designer room... You get the picture.
This is definitely not a 4-star hotel in European standards. Rather 3 stars.
Staff was very kind and helpful. Awkward thing was that the hotel didn't have a service elevator, so You could meet the staff, cleaning ladies etc. in the lifts quite often. And since the hotel has 16 floors and two lifts You could meet them quite often (but still they were very kind).
Business - No. This is rather not a hotel for a business trip.
Family with kids - errr, rather not.
Friends, Solo - yes.
Senior - rather not.
Couples - errr, depends what Your looking for (note that the door... You hear EVERYTHING through it).
Food/Breakfast - they have the Serafina Restaurant on the ground floor. Ate only breakfasts two times there - was ok.
Bottom line: Hey this is New York. If You want 5 stars then You have to pay a minimum of 350$ per night... or You can stay at The Time and spend that money on theaters, musicals, food and shopping - face it - You don't spend Your whole day in Your hotel room when in New York. | 3 | null |
Really tired and mediocre
Don't believe all the hype about this place. It's in dire need of a top to bottom cleaning and refurbishing. The whole place is tired looking. The carpets in the rooms and hallways are worn. The one chair in our room (an upholstered, high-back, desk chair) was completely worn and almost unusable.
The linens are wonderful -- but I don't like a soft bed -- and this bed was way too soft. The draperies are tired and look dusty.
The hallways are also tired and need new carpet and painting. New lighting is needed in both the room and the hallways.
The elevators are barely functional. You wait for about 15 minutes to get an elevator from your floor to the lobby. There seems to be no problem going the other way. But apparently the down elevator buttons on the guest floors don't signal the car to stop. So you end up using the up button to catch an elevator, ride to the top and then go down. It was annoying.
My advice -- do some research -- find nice accomodations. They are out there. When you're paying this kind of money, you shouldn't have to stay in worn, dingy rooms. | 2 | null |
Comfortable hotel
We arrived there at 11pm after travelling for 26 hours to find they had given us a room with a king bed rather than 2 singles that were booked. There was a very unhelpful male receptionist who finally sent a rollaway bed with only sheets. When we asked for a doona or blanket we were told there were no spares in the whole hotel!! They finally brought a different rollaway that had a blanket attached. We were supposed to leave a large wing chair between the king size bed and the cupboard with the fridge in it and climb over the bed to go to the bathroom. We are 2 ladies in their late 60's, so that wasn't happening. The next day they moved us to a twin room and it was very comfortable and the breakfast was lovely | 4 | null |
Very funky and great fun
Just loved this hotel. Rooms are a good size, comfortable and clean. Staff were very helpful, car parking is a great help in this city, and a great heated pool to swim in. We will definately use it again next time. | 5 | null |
A Treasure In The Heart Of NYC
The Empire is a unique boutique hotel in NYC, situated at Lincoln Center; with a welcoming lobby and front desk staff, a wonderful lounge area (with free WIFI and outlets) and small European-type rooms. This is not your typical hotel, you will not find dressers or much furniture besides the bed in your room, you will find a small lovely bathroom with a glass enclosed walk-in shower, a shelve on the wall for your toiletries, and a large TV mounted on the wall over a narrow desk and chair, clothing nook and beautiful finishes of textured paper, high ceilings, a window with floor to ceiling curtains, and a wonderful bed with high end linens that made for a great nights sleep. The ambiance of the hotel is a throw back to art deco New York, albeit with a modern flare, and although worn and tired along the fringes and in need of some updating, management seems to go to great lengths to maintain a dimly light, sexy and cool ambiance that resonates throughout the hotel. I was there during Fashion Week and found the crowd an energetic mix of professional 20 something’s to older business types. Also, Ed’s Chowder House is located in the hotel, expensive and good seafood in a gorgeous open, Italian modern setting. I found the Empire a welcoming, friendly and affordable fun place to stay in NYC, and I will be returning soon. | 4 | null |
An "open wallet" hotel
As a gold priorityclub member, one can tell I favor Holiday Inn brands. I can't, however, figure out why "high end" hotels need to nickel and dime (or dollar) you at every turn. After all, I stayed for a "special" conference fare of $259, much reduced from the more typical $300+. Much less expensive places (but still nicely appointed in good locations) have free wireless, at least for priorityclub members, give you a bottle water or two when you check in, upgrade your room when they have availability, and have a decent business center where you can access the internet and do some limited printing. Don't look for any of this at the InterContinental SF. In your room, a bottle of Fiji water will cost you $6; I don't even want to think what they might charge for an ounce of gin from the mini-bar. Wireless in your room is $15/day, business center is standing only with substantial charges just to log on and print a few pages. (At least you can print a boarding pass for free). Parking is insane -- $59/day once you add in the tax. I was briefly afraid they would charge me for the little plastic bags that they gave out for umbrellas when you came in out of the rain.
The lobby and bar area is small and very noisy ... and you can't avoid it since it's right in front of the elevators. The breakfast buffet at Luce is excellent, lots of fresh fruit, traditional breakfast fare (I liked the genuine maple syrup), etc. Just like everywhere else, have an open wallet attitude. The buffer will set you back like a typical dinner entree -- $28.
The plus side is easy access to the Mosconi center. My trip was for a conference there. Also, the staff at the hotel is extraordinary. Friendly, helpful, always smiling, ever attentive -- they embody what one would hope all hotel staff would strive for. I expect you will be treated right if you choose this hotel.
Overall, the hotel is not a bad choice, particularly for business trips that involve the Mosconi center. Just be prepared to open your wallet early and often. | 3 | null |
Great location, missing some amenities
We couldn't have asked for a better location - central to anything you want to walk to: theatre, great restaurants, shopping and sites. The hotel is clean and the staff fairly friendly, but there is no mini fridge in the room which means you can take a doggy bag home from that fabulous restaurant or store medications that need refrigeration. WiFi is not free in the rooms - why? And there's a charge to use the in-room safe...really? Who charges for a safe????? Still, the beds were comfy and quiet. The constant noise from Times Square could not be heard in the room. | 3 | null |
Sad Hotel - "But good for LAX"
Of course, LAX is just a cesspool- indifference and rudeness seem to be the norm, in everything from how you are treated to how the roads, buildings are maintained...So the Westin LAX is in perfect alignment with this malaise.
First, check in - I stay at Starwoods A LOT. Nobody to check me in, wait with the others in the main line. I wanted a soda, gift shop closed, not available in the minibar- manager suggested that "you could walk outside and find a gas station". (Other starwoods I've gotten the "We can send someone out for you- how many would you like?") Instead I get a bovine stare of indifference.... from the Front Desk Manager
Room: Worn, dirty. and I was on the preferred floor. Counters stained in the room and in the bathroom- dried toothpaste stuck on the soap dish. No bathrobe, but a card saying "If you want to take this home, contact the front desk"...the little binder that had all the hotel details (room service, babysitting, etc) was missing a 'clip' so it would not hold together and read as a book. Carpet stained. Lamps worn.
Then I called to ask if there was complimentary bottled water for Preferred Members (current SPG policy). Operator said "oh it is in the refridg".. I said "are you sure, it says I will be charged if I removed anything". She said 'it should have a little tag on it". Nope. She said she would call back. 15 minutes later (now past midnight) I called. She apologized, said take the Evian in the minibar, that is free. (wait, you can see it coming, right?)
Bed- Fine. Clean, comfortable, nice pillows (some soft, some fluffy)
Wake up call at 6AM arrived.
Head to the shower- water cold, let it run. Check email on the ipad...Yes, $5.22 for the Evian. Call the desk, they will take care of it. (but still have not received a revised folio now 12 hours later.)
Shower... 10 minutes of cold water. Give up. Shower and shampoo 'on the edge of jumping out' ,,then, at final rinse the water got hot. decent rinse.
6:30AM leave this place.
Oh, then the shuttle. Asked the doorman when the next one arrives. "10 minutes" As I turn to walk to get coffee the bus pulls up. Fine, great- but he probably just lied to me automatically..he knew '10 minutes' was safe since they run every 20... took another 10 to load the shuttle and 12 people didnt get on! They are waiting another 20 for the next shuttle. people were complaining, and they just said "What are ya gonna do?"
Here's the problem with LA: NOBODY GIVES A CRAP. Everyone is doing as little as possible, up and down the chain of management/authority, that it is simply impossible to execute to anything more than some crappy standard. It isn't westins fault, they can only work with what they have....
For $110 a night, I'd stay again. Any more and I am looking elsewhere. But I suspect this property might rate higher when graded 'on the LAX/LA Area Curve' | 1 | null |
The staff was AMAZING!
I was the event planned for a huge week long, multi layer event with complex needs, changes, and demands, and every single person from my 60 person staff to the over 450 attendees were floored by the quality of service we got. Absolutely everyone we dealt with at this hotel was friendly, personable and fun. They worked hard, got us everything we needed and truely were partners in pulling off a hugely successful series of events. I would recommend this hotel to anyone for guest rooms or meetings. Brett Caplan and Terry Forbes were the banquet managers we dealt with, and they managed their teams with respect, and got amazing results. Donte Langley was the houseman who helped us out with everything, and he should get a raise!! Gert Garrett, Chu Blische, Michelle Bell, Karl Taylor, Gary Young, Sonya Norman, Shannon Butler, Karon James, Calvin Wilson, Darrell Coates in banquets, hooked us up! Ms Beverley, Ms Arvada, Ms Jackie in the kitchen and Chef Warren kept us full of delicious food! Ms Ashlet, Lisa and Tessa at the front desk were always cheerful and SUPER helpful. | 5 | null |
Great hotel near Denver International
Clean, comfortable, good breakfast, shuttle to airport, park and fly option for parking is a big plus | 5 | null |
Run-down rooms, heat and water a daily adventure
The location is outstanding and the lobby is nice, but the rooms are run-down and out of our party of six we had the following combinations in our January stay:
no heat/no hot water
no heat/with hot water
heat never shut off/with hot water (3 of us)
one had proper heat and hot water (we decided to hate that person for the trip.)
Maybe my expectations are unrealistic, but in this price range I do not expect to have to regulate the temperature with the window (if it opened, it didn't for one poor soul.) My sink also had issues and when I mentioned the problems with the room I was utterly ignored. The icing on the cake was with conference package we had all booked. Breakfast was included but they charged some of us anyway -- case is still pending.
Avoid this hotel. Terrible. | 2 | null |
Affordable, great location, but noisy and stuffy
The main attraction of the Wharf Inn is the price/location combination-- It's an easy walk to Pier 39 and the other Fisherman's Wharf Area attractions. Low room prices and free parking make it very cheap for the area.
Unlike some other reviewers, we found the staff to be polite and helpful and the rooms very clean. Note that this is an upgraded motel, not a resort, so don't expect room service.
Basically, this is a good place to stay if you plan to be out seeing San Francisco and not spending a lot of waking time in the hotel.
Our only big negative was the noise/ventilation combo. There's not much ventilation if the heat isn't on; the windows have panels that will open and give you more air circulation, but that also lets in outside noise, and two sides of the hotel face busy streets. Probably not an issue in winter, but in summer, if you're a light sleeper, pack some earplugs. | 3 | null |
A nice birthday getaway
I took my husband to Fenway for his birthday & decided to an overnight stay to enjoy the sights & food of Boston.I chose this hotel because of it's close proximity to Fenway. In fact, Fenway is conveniently in walking distance. Over all we enjoyed our stay. The front desk settled us in right away, it was very peaceful and we slept well.
However, after our stay I experienced a billing issue and it is yet to be resolved with management. Which is very disappointing. My hope is that it gets taken care of promptly or I will not be returning to this hotel on any future trips to Boston. | 3 | null |
What a disappointment
We have stayed at this hotel for years. We have been extremely disappointed in the fact that there is no longer a Concierge floor. It has been moved to the 1st floor - has no ambience....and the hotel has deteriorated. The rooms need a serious update....had to call many times for ice, wine glasses, toilet paper, etc......no attention to rooms.....and no night time turn down or refreshment of rooms.....elevators slow.....very disappointing and I will not stay here again...... need total remake of hotel.....very sad | 2 | null |
Nice quiet hotel
Nice quiet hotel. Very basic - small lobby, good breakfast, reasonably priced for NYC. The rooms are decently sized for NYC, though the bathrooms are small. | 5 | null |
Surprisingly good
What’s the surprise? Well, this isn’t the newest hotel in that area but it has been well maintained and shares a competitive location with the Waldorf and Marriott. It does excel at service, as everyone from the desk clerk, bell clerks, security, concierge, wait staff, housekeeping, telephone operations…. were all first-rate (pleasant, helpful, and informative) and that says something very special is going on in this place/organization. The lobby is fun in its old-fashioned eloquence, and they had plenty of people to check what seemed to be lots of us checking in on a Friday afternoon for the weekend. The room was another surprise, as it actually had some “room” beyond just a bed and bathroom and we were quite comfortable for the two nights; even feeling spacious. The concierge helped us arrange a somewhat complicated shuttle routine to the airport on a raining Sunday afternoon, even providing umbrellas to borrow. It’s about a 10 minute walk to the theater district, if that’s your destination. | 4 | null |
If you can't get a good rate with high speed internet, perhaps choose elsewhere.
I read some really appalling reviews about the hotel rooms in this hotel but my experience was fine. This hotel is clean, with large decent luxury rooms and a perfectly central location. However, what I paid was a corporate rate which provided me with free high speed wireless internet and complimentary grab-and-go breakfast (bagels, pastries, Starbucks Coffee or Tea and fruit) which I felt was an excellent deal. Otherwise I would agree with many others that the price of the room is quite extortionate, which they feel the right to charge just because of its central location.
Despite being close to all the shops, it is quite close to the tenderloin district, and not too far from a dodgy alleyway or two. I would mind where you're walking, especially if you're a tourist on your own, at night.
Pros:
Comfortable bed
Didn't experience noise from traffic from 10th floor (but earplugs were provided if you're sensitive to that)
Lots of plugs for charging electricals
Good pressure shower
Welcoming Doorman :)
Swift check-in
Lots of lifts
Space to park
Location - close to union square and Westfield and all shopping areas. Very walkable and accessible.
Cons:
Location - some really dodgy streets nearby, just be cautious!
Disliked the bath products
Not enough lights in the bathroom (no light above the shower!)
Only a shower head (would've been nice to have a shower arm)
No bedroom slippers
No kettle (seemed to be the case for all US hotels) - room service did not provide hot water either
Really terrible communication between different departments - Reception desk staff are not aware of how the bell-hop staff conduct their procedures, and vice versa. Faced real difficulties when trying to retrieve a parcel sent to the hotel.
Lack of system integration between reception desk and bell-hop desk - our details had been changed at reception but this was not updated at the bell-hop desk computer.
Bell-hop and restaurant staff were not very welcoming towards customers.
Main problems to solve in this hotel are to upgrade the bathrooms, improve customer service and upgrade communication and systems between departments!!
Overall recommended if you can catch a good rate with high speed internet provided (fast and it worked, not sure about the lower-grade internet package), otherwise I've heard the internet rates are quite extortionate. | 3 | null |
Suites anything but sweet
"Wow" was my first reaction when I saw the hotel. It's located in an industrial estate on a main road several miles from Memphis downtown. The place was like a ghost town and the only person around was a disinterested chap on the front desk. You'd have thought he'd have been happy for some company, but no. I resisted the urge to impudently check with him that this was indeed *Memphis* Days Inn & Suites.
"Wow" was my first reaction when I entered the room. The door was wide open as I approached it and, when we went in, it was dark and dingy. I flicked the light switch. Not much happened. There were no towels in the bathroom and I had to go back down to ask Mr Bojangles on reception for some clean ones. They arrived, threadbare and smelling like old socks.
The bed with its thin sheet and two cotton-wool-filled pillows was reminiscent of a prison and the whole place reminded me of a scene from Seven. The sheets even came with some authentic brown stains.
We spent the first hour whether we could justify just leaving and checking in elsewhere. We'd paid already though and our British politeness shon through.
If I'm forced to come up with some positives.....it's spacious if that's your thing? It's also fairly cheap if you're on a shoestring (but remember that you'll need to spend money actually getting into Memphis).
All in all a historically bad stay. | 1 | null |
Hotel Fine, Not close to Riverwalk!
Stayed at Crowne Plaza San Antonio Riverwalk for three days, early October, for conference. Check in fast and friendly - bellman/valet took luggage to desk quickly and everyone very friendly.
I am a Priority Club member and was "upgraded" to the Executive Level. Had colleague on lower floor who's room was identical, so the only difference in Executive level was waiting on elevator longer. The elevators were horrible for the entire week - this is a fixable issue that seems to have been a topic on previous reviews of property and should be addressed!
Room was clean and had usual amenities - tv, couch, desk, chair. No refrigerator or microwave although a refrigerator is available for a one-time $25 charge. Toiletries were Renu - Crowne Plaza branded and pleasant, non-floral scent. Shampoo, conditioner, lotion and bar soap - no shower gel but ok. Towels were soft and fluffy. Not huge but not skimpy. Coffee pot was small, 4 cup and only one pack of caffenated and one pack of de-caf furnished. Easy to bring own coffee and filter and use. Ceramic coffee cups nice touch - no paper coffee cups is good.
Bedding was great - total of 6 pillows, counting ones in closet. Mattress a bit too soft for me but ok. Plenty of plugs in room, including plugs in lamps so you don't have to crawl on floor for plug-ins by desk. Our group rate included free internet, which was very slow. I brought my own mi-fi hot spot and it worked fine.
Restaturant was good - group 25% discount made prices reasonable. Only one beer - a domestic - on tap - and a bit disappointed that no Mexican beers available, considering location.
Perfect segue - location. Cab rides were cheap, thank goodness - this hotel is not close to the "good" part of riverwalk - at least not for someone with mobility issues. Walgreen's about 4 blocks away - don't advise going there alone or after dark. Homeless/jobless hanging out on corners, muttering observations in both Spanish and English. (Have to say they were creative - I'd never thought about doing something like "that"!)
Conference rooms were good but long walk to Fiesta Pavilion where we met for most sessions. Housekeeping did a great job in both rooms and conference area restrooms.
Check out was fast and accurate. Bill was correct. Bellman held luggage until mid-day departure and had cap to airport waiting for us early.
I'd stay here again, if visiting San Antonio. The main complaint I have that is fixable is the elevator. | 4 | null |
4 happy nights
Stayed 4 nights in May. Happy with the stay and appreciative of the upgrade. The location on Columbus Circle is great for a visitor; as is the subway access. Staff were courteous and quick to respond. It would have been nice to have been a little higher up the Tower but a view over the Park at any level is great. Sure it's pricey but worth it for the experience. | 4 | null |
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