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Horrible
It took three trips to the front counter to get a key card that worked then once in the room the bathroom floor was soaked tried to sleep in a bed that smelled of bo then couldn't take a shower because the water wouldn't turn on | 1 | null |
Fraud
On our way home from vacation our bank notified us that someone had fraudulently tried to use my card. The only place I used the card all week was at this hotel. Upon further discovery they charged my card 150.00 for "incidentals" when I had a prepaid room. It is not a likely that the fraudulent charge and unauthorized charge occurred at the same time without a connection. I have yet to reach the manager! | 1 | null |
How do you spell AVOID?
Firstly, I’m a diamond member who essentially lives on the road. I seldom even see my itinerary until the day I travel. I politely called this property to cancel so as to position myself closer to my customer. I was told I’d have to pay for the night as a penalty for cancelling. 24 hour notice, period. It strikes me as an absurd policy since the inconvenience this has cost me in this instance will surely cost the property more over time and assures that I will not only never stay there again but will advise others not to as well.
My experience was memorable. Inept front desk staff unsure of what they could do, yet they constantly uttering how much they “understand” my position. Right. OK, keep me for a night and lose me for a lifetime. Your choice.
Cookies were from last week ? Disgusting. Room was tiny, smelly with no air and without a view (city view = ugly building facing). Water view = save your money and book somewhere else.
For what they charge put your money to better use at another property. Manager of the property is clearly short sighted and he certainly doesn’t understand his clients, most especially the diamond member clients who are in constant flux on the road. OK, go ahead and make me stay tonight and lose me for a lifetime. I understand this property now and appreciate the lesson in customer service. How do you spell AVOID? | 1 | null |
A really strange place to stay.
First off, let me say that this is not a review of a Champaign tour or any of that stuff. This is a review of actually staying overnight (2 nights) at The Mansion on O. A friend of ours was in town and booked a room here. It was a suite so he asked us to stay.
Parking here was an extra $30 per night and parking was behind one of the nearby buildings down an alleyway. Still, the car was fine even if parking was pretty pricey. Check in was pretty easy - entry was through a door at street level so you didn't have to climb the outside steps whilst schlepping your luggage. The husband of the husband/wife team who run the place took care of us and was friendly and helpful. He gave us a mini tour which was great. We were greeted in a room that looks like a library. Our room was on the 3rd. floor (I think) and it was a suite with a bedroom, livingroom, bathroom, kitchenette and an outside deck.
Okay, here's where it gets hairy. The kitchenette was up some stairs and off of the bedroom area. It appeard to have seen better days and I'm not sure the appliances worked but there were no pots/pans. It wasn't any too clean, either so we avoided that area. Off the kitchen was a door to a deck. It looked pretty precarious - wires hanging nearby, etc. I was afraid of stepping out there for fear of falling through - seriously. The bathroom was laid out so that someone could be taking a shower and the sink area was accessable. It was fine but there was carpet throughout the bathroom (here's a ewww factor). The carpet was not real clean as none of the place was very clean - everything was very dusty. Some lint was on the carpet - it was there when we first got there and it was still there when we left - I was careful not to walk barefooted on the floors. We had the sitting room area with a pull out couch. The couch was very comfortable and done up really nicely. The pillows were comfortable and the mattress must have had a topper on it because it was not at all like any pull out couch I've slept on. I'll give them credit here. On the other hand, there was a faux fireplace in the sittingroom area. It was not quite against the wall because the entire wall was hung with art work - all for sale - even behind the fireplace!! There was no place to put your personal items such as a table, etc. because every inch was covered with "stuff". There was a huge walk in closet which stored some of "stuff" but plenty of room to hang cloths. There was a desk and after moving around the things all over the desk we used that to put our personal items on. As others have said, it's a little overdone with the kitch. There was stuff literally everywhere and everything (except the guitars) was for sale. It was like staying at an estate sale or at your eccentric great aunts old house with all kinds of crap laying around - except your aunt may have dusted from time to time. There is no central a/c so window units were around which wasn't a problem but then you got to looking at the windows and all the peeling paint outside. Maintenance is not one of the strong points of this property.
Our room was situated behind a bookcase in the middle of a stairway. The door was a bookcase and the lock was a long spike that you put into the side of the bookcase which went into the wall to keep the door shut. From the inside there was a kind of lock at the top of the door to keep it closed. The spike, when you were gone, was just laid on the shelf behind a magazine or book to conceal it. At first, we put the spike on that shelf - but we were in the room with the inside latch set when some people who were attending a wedding attempted to get into our room. They found the spike, inserted it in the hole and we were locked in!! We had to call the front desk to have them open the room. There was no way to secure the room when you were gone. The sign on the door that said the room was occupied didn't do much good because we had several people tried to get in. When you were out for dinner, you had no choice but to leave the spike on the shelf so anyone could have access to the room. This did not give me a warm fuzzy as I had my laptop and other valuables in the room.
I really wanted to like this place because it's the type of place that would grab one's fancy. The rooms were not cookie-cutter rooms like a regular hotel. They were unique and very interesting. The cabin room with a loft area next to ours was really nice as were many of the other rooms we saw. The kitchen was available on a kind of "help yourself" basis to fix your own breakfast I guess. We didn't go there because we went walking in the morning and found a place nearby for breakfast. I guess I'd have loved it had they weeded out the junk, cleaned it better by removing all or most of the "for sale" stuff from the rooms. Instead, it looks like they're not sure what they want this place to be - an estate sale where you can sleep or a bed and breakfast with interesting art pieces for sale. They need to go one way or another but at present, this isn't working well.
I don't know what my friend paid for this room but from the pricing I saw online it's way over the top for what you get. I've traveled for work and stayed at some beautiful B & B's and top notch hotels that weren't near the published price of this place and were much nicer. Published rates for The Fireplace Suite - if you are not a "member" (whatever that means) is $900 per night - about $700 per night overpriced in my opinion - and I'm being generous here.
I would rate this much higher if I were simply taking a tour rather than staying here because, for a tour the place is really amazing with all the antiques, artwork and collectibles. The diningroom and main floor where events are held was really nice. The intricate corridors and ways to get from place to place, hidden wine cellar and rooms were neat. All that is great - it's the staying and seeing how difficult it was that drove me to the rating I'm giving. Maybe the answer is to run this as a museum and forget about the B&B part?? There seems to be no focus to this place - is it a retreat for musicians? Is it a B&B? Is it an estate sale? I'm not sure but the Mansion on O St. is definitely unique!
I think this would be | 2 | null |
reasonable price
Stayed for one night (July 25) with husband and one teenager. The rate was more than reasonable (around $70) and the room clean. It had a fridge and microwave, which was convenient. The breakfast was more than just pastries and fruit, which was all I expected. It also had waffles, eggs, bacon, yogurt, etc. We did not use the pool, but it appeared clean though somewhat small. | 4 | null |
Poor Customer Service
I made a reservation two weeks in advance for the King Aria room. My room was adjacent to the "housekeeping and storage closet." The maids woke me up at about 7:00 am in the morning. It sounded like a BULL in a China closet. I asked for another room, but I was told the hotel was completely booked. I was not compensated, but told they would leave a note for the maids the next morning. I guess it was better the next day..... I was able to sleep in until about 7:30 am. The hotel was clean and new, but I would stay somewhere else if you are planning on relaxing and sleeping in on your trip. | 2 | null |
Nothing special but beware of the downstairs bar.
The king room was ok. Clean with comfortable bed. The location is convenient to north Michigan Ave. Beware of the downstairs bar where a glass of red zinfandel is $18. Stay at the hotel but socialize somewhere else. | 2 | null |
Great service, great room, would stay again
Stayed here for a conference. Room was nice, well lit, and clean. If you're hungry don't use room service, just walk down to the lobby and order at the bar. Really close to the airport, loved the balcony at night. I would sit and sip a nice glass of wine while watching the planes land. Had a fantastic view of the city and harbor. The balcony is angled so that it makes you feel like you're the only one outside. | 4 | null |
1 Racist Weekday Daytime Manager/Other Staff were Accommodating and Friendly
I had never felt so insulted as to how this front desk manager treated me to the point that it had dampened my mood for a good day or two during this trip. I was caught off-guard on how this condescending person addressed my concern about the room booked for us (full bed instead of a queen bed). The mistake was not theirs but the person who booked it for us. I was hoping that they can give us a different room so my husband, baby and I can fit in the bed (we had family joining us in this trip). Since it was a busy week, the nightime person told me to check in the morning if there are rooms available. He was even nice enough to accommodate us a cot and not even charge it. So I did as I was told, asked the following morning. The daytime manager right off the bat told me in an abrasive way that she can't get me another room. I was already started to wonder why the hostility?. It didn't help that we were on a special rate and when we shouldn't be...so that escalated the condescending treatment. After the incident, I reflected, can't that incident be dealt with in a more professional and friendlier tone, and do not reprimand me like a 5 year old, in front of other guests. I just wondered why she gave me the unbecoming- of-a-customer-oriented-service staff kind of treatment. After breakfast, I went back to my room with my baby straddled to my side, and saw the housekeeping ladies. They looked like me (even though we're not the same nationality) . Then, it just sort of clicked.... because I may look like the staff that's down the rank, I should just settle with what was given to us? Was I racially profiled? I would let this pass but I want to raise the point that: quality of service should be standard! Whether it's a special rate, discounted rate. we still paid and deserve to be treated with dignity as a guest. I have travelled around the world - visited 5 continents, and this lady's treatment ranks the worst customer service treatment (if it even counts as customer service at all). I cannot tolerate this poor regards to others. The plus side of our stay: the accommodating housekeeping staff (provided us plates for my son's birthday party in the room, readily cleaned our room upon request) and front desk officers (loaned us some tape and pencil to decorate the room, provided us the extra cot free of charge.) Heads up: Lobby is under construction. Our telephone in the room didn't have the number pads. Make sure to shut the door tight after you. It doesn't fall into the lock smoothly. | 2 | null |
Disappointing
My husband and I were celebrating our wedding anniversary. With five children and four grandchildren we were not in the position to afford a luxurious Boston Hotel but I never expected a Ramada to be so worn down! The front desk and housekeeping personnel were very friendly but I am not sure proper training was given to them. Check in was listed to be 3:00. We arrived early so we went next door to get a bite to eat. We returned to the hotel 11/2 hour later. We were asked if we had a preference of floors. We reponded to say, First. We were told there was one room available. We were given our keys and found our room. The room was located in an enclosed hallway which needed a good vaccuming. Our stay was for 3 nights and it was never cleaned. We inspected our room to find that there was no toilet paper, two towels, the carpet was stained and coming up from the floor. There was a coffee maker but no regular coffee packets.The ironing board cover was burned and ripped. Our key was very difficult to maneuver. Twice my husband needed assistance to open the door. The air conditioner was so loud that we opted not to use it at night! We asked about the exercise room and received the answer that the Ramada does not have one on premise as advertised. We would have to walk to the Comfort Inn to use the excercise facility. In the morning, the hospitality staff member filled the egg service tray with a baggie full of a yellow substance and chopped it in front of us. Not so appetizing!! The hotel offers a shuttle service which was convenient to get to the "T" but the drivers could have been more friendly. The hotel is very near to the JFK Museum.Obviously the Phillips Family has a monopoly on Morrissay Blvd. It's a shame they are not properly maintaining the facilities | 2 | null |
First timers to Hollywood read on
Having never been to the US before we had no idea where would be best to stay in Los Angeles. The Holiday Inn in Hollywood is in an excellent location if you are looking for touristy things to do. Within a very easy stroll to Kodak Theatre, Madame Toussads Wax Museum, the Hollywood sign, Starline Tours for celebrity home tours etc. The hotel itself is very clean and well set out, the staff were pleasant and easy to deal with. Easy check in and there is valet parking for $20 per night which was disappointing as other hotels offer free valet. Free breakfast was satisfactory, sometimes there Is a short wait for a table. To describe Hollywood itself for fellow Aussies would be to liken it to the seedy side of the Gold Coast. It's very dirty, there are so many homeless people and there is no refuge for all the troubled souls who wander the streets. It was very sad to see that the glamour you see on the television is purely fantasy and not a reality at all. You won't see any movie stars walking these streets, believe me! | 4 | null |
Amazing hotel
Friendly staff, especially Mark D at the bar. Enjoyed drinks and appetizers during happy hour. Comfortable room, great beds. Enjoyed dinner at the hotel restaurant. | 5 | null |
HOR RI BLE
Don't go to this "hotel"!!!!!!! dirty, i have a bed with bed buds, no window in the room, the room was very little, you can heard everything, the welcome was very bad!!!!! for my last night in NY it was a nightmare!
But i admit the location is very good....
Depend after what are you looking for? a bad night in manhattan or a good night in brooklyn for exemple... | 1 | null |
Perfect for girls shopping weekend!
We stayed here this past weekend for a girls shopping trip! We had booked the hotel using Marriott rewards points and when we arrived there was no record of our reservation. The ladies at the front desk were very helpful and began looking into the issue immediately. They found our reservation had been booked incorrectly for the previous 2 days. Thankfully there was still a room available and they got us all taken care of quickly. (Of course the girl at the front desk said she would have taken us home w/ her if there wasn't a room so we weren't stranded w/ a baby in Chicago, haha!) There were three adults and a 4 month old baby and we stayed in a 1 bedroom suite. The room was nice w/ a full kitchen and lounging area. The sofabed was terrible so the second night we just slept on the sofa instead of folding out the bed. They did send us up a crib (pack n play) but again the mattress on it was warped and so we did not use it. However, everyone we interacted with was VERY helpful and responsive. The breakfast was wonderful (very busy) and I cannot say enough about the workers at breakfast! They were sooo friendly and helpful! Both mornings we did not get down to breakfast until around 9:45am (it ends at 10am on the weekends) and we figured we would probably get some leftover stuff while they were packing up around us - with a slightly annoyed glance for getting down there so late (as has been our experience at other hotels). BUT when we arrived it was still very full - they were continually refilling the food, helped us find a table and constantly asking if we needed anything! Even the housekeeping workers we interacted w/ in the hallways or elevators were super friendly. The staff at this hotel made our stay wonderful and we will certainly return here on our next Chicago trip!!! | 5 | null |
Loved the Aloft!
I decided to stay here the night before flying out of PHL airport and I was glad I did. Not only was the room amazing, I had such a great night's sleep, courtesy of a wonderful bed. Between the Bliss toiletries and ultra-mod amenitites, I was very pleased indeed. I kept my car at the hotel while I was away - the $7 per-day fee was less than any of the nearby off-site airport parking. If I hadn't been so intimidated by the fact that the pool was in almost full view of the lobby, I'd have gone swimming too!! | 5 | null |
Great Manhattan base
We stayed at West 57th Street by Hilton Club for a week and it served as a great home base. We are not Hilton Club members/owners -- many of the guests have timeshares. We had a studio, which is their smallest room, but very generously sized for Manhattan. Our room was in excellent condition, well designed with a small seating area, modern and well-appointed, with a very large (width and height of the room) floor-to-ceiling window looking out on mid-block rooftops. Very pleasant. Bed was super comfortable. Generous amount of drawers and closet space. Great bathroom. There was a mini-refrig which was handy for breakfasts and snacks. Also a hot water pot to make tea. The room was very quiet -- we were across from the elevator and never heard any noise in the hall. There were always lots of staff in the lobby and they were pleasant and unobtrusive. Excellent lobby security at night. Negative was that the lobby was very small with limited seating and there were no other common areas open to non-Hilton Club members. Location is great, at the corner of 57th and 6th Ave -- good proximity to MOMA, Central Park, Carnegie Hall, 5th Ave, and easy access to multiple subway lines close by. | 4 | null |
Played out
While visiting a friend last year we went to the Tropicana pool bar and the Spare Room at the Hollywood Roosevelt and I thought what a great place to stay when I come back with my husband. So we booked for 5 nights at the end of our Napa to LA trip. We were there from a Wednesday to a Sunday and this happened to fall on Memorial Day weekend in which the hotel was hosting numerous pool parties that they were prepping for throughout the beginning of our stay (think chainsaws at 8am trimming up all the palms outsdie our balcony). We were told we had to purchase $60 tickets for Sat/Sun to access the pool area, which is pretty ridiculous when you're already a hotel guest although I did feel we could have gotten our hands on some tickets (if we had wanted them) as the staff at the Roosevelt were very helpful and courteous. After 2 nights on the one of the most uncomfortable beds I have ever slept (think foam with no coils/support) my husband and I woke up Friday morning and decided we could not spend the next 3 nights/end of our vacation in this place. Now I did note that the bed was extremely uncomfortable so this next part very well could be a result of that but in all honestly I woke up this place at least once an hour from a bad dream and just had this uneasy eerie feeling, it likely didn’t help that the room never got completely dark. I know that the Hollywood Roosevelt is rich in history be it a good or troubled one (I tend to go with the ladder) and I just felt bad vibes there. We had a pool facing room which is considered an upgrade, while the room itself was large and nicely decorated it did feel kinda grungy and there is a glass door at the entrance to the hallway in which our room was located that we could constantly hear banging at all hours of the night (with people wandering the halls/exploring likely after leaving one of the many bars/clubs in the hotel). The pool area was really loud at night almost like trying to sleep at a nightclub, I would have thought with all the money spent on renos of this place owner Jason Pomeranc would have had proper doors/glass put in place to help drowned it out. Thank goodness one of the Roosevelt managers was able to refund our last 3 nights (as we had booked via expedia), he was so helpful and we moved to the lovely L'Ermitage. | 2 | null |
Decent hotel in an odd location
The hotel was fine. A strangely uneven floor in the lobby would make it unsuitable for anyone with walker or gait problems. It's across the street from a strip joint and behind that is a Super Target. The hotel dining room was good, but there isn't another restaurant close by and it's a terrible place for a walk. It's two buses to down town. The included breakfast was outstanding including an omelet station. The bed was perfectly comfortable and the room spacious. No fridge or microwave. | 3 | null |
Great Stay
Great Location near airport and off I-45. Very clean rooms and great Breakfast. Manager and staff very polite great to talk with. My flights was cancelled 3 time due to Sandy (flying into NYC) and staff made my stay very pleaseable. Thank you.
Recommend stay. | 5 | null |
Full of character
We stayed in this hotel because my wife is has a GHA Black membership which entitled us to a double room up-grade. The hotel honoured the upgrade automatically which was good. We enjoyed our 3 nights stay at the hotel. I find the Valet services excellent and the upgraded room very satisfactory. We liked the tasteful deco and good quality bed. There were free ice fruit teas and cookies in the hotel lounge. As a "Select Guests" we were entitled to 2 beverages per person each morning - a definite PLUS!
We didn't walk the street as we had the car but the Disney Philharmonical Hall is just a few minutes walk away. It was easy enough to drive from the LAX airport to the hotel and from the hotel to the major LA attractions.
The hotel concierge was very helpful to us especially in organising our LA plane flight experience. They rang us the day before to remind us that it was booked for us.
Overall: Great room and services. I would recommend this hotel to other however it is just a bit expensive especially without the free room upgrades. | 4 | null |
not as expected
I stayed here for a conference. While very close to the conference center, and close to the waterfront, I was disappointed in the state of my room (hair in the bathtub on my arrival, drain in the tub was clogged, broken chair), especially given the very high price. And the internet was hit-and-miss, which was very annoying. Although the staff were friendly, when I checked out they did not ask about my stay at all. Next time I'll stay further away from the conference centre as San Diego is very walkable. | 2 | null |
Not a Four Star
This is not a four star hotel, IMO. The customer service is sub-par by any standard. Our stay began with being advised we could not have a late checkout due to the power and water being turned off for maintenance. There is no ATM in the hotel. We were told to go across the street to Wells Fargo. We got to our room and the room was unacceptable (cleanliness, especially shower). Not exactly conducive for a romantic getaway with your wife. When I dialed the "0" or the front desk, the phone would just create a high pitch buzz and not dial through. I finally called the concierge to tell them about our room. We requested maids to re-clean, but then discovered we could also clearly hear the discussion of our neighbor in our bathroom, so we changed rooms which was a hassle. The bellman handed us the key and left rather than opening the door for us and making sure the new room was acceptable. We returned that evening 12AM and really wanted to get to bed. The hotel is understaffed for a Saturday night and we waited 15 min for the (1) valet who never acknowledged us, or the fact that we were waiting (no proper greeting). We had to go inside to get help to leave our car. We went to bed and then could hear kids playing and yelling at 2AM and had to call security (not the hotel's fault per se - although the sound is an issue here, i.e. voices, hear doors slam, etc). In the morning, my wife showered and the water would not drain. I had to take a shower in 3 inches of nasty water. We got our bill and were charged twice for valet service and had to call to have it fixed. We talked to manager who smiled and claimed it was not up to their level of service, but did not offer restitution voluntarily. To top our stay, (this one probably made me the most mad) my wife went out to the car before me and handed him a $4 tip. The valet handed my wife the key to the car, rather than opening the door for her. We were the only guests leaving at the time and 3 or 4 Hilton employees talked among themselves and did not even acknowledge we were leaving. In contrast, our stay at the Omni a couple week ago included professional staff, clean room, nice robes, a WSJ, complimentary water, and fresh coffee delivered to the room in the morning and a late check-out. I've been a Hilton honors member a long time, but this has definitely made me reconsider this. | 1 | null |
Beautiful new hotel, not prepared for sell out house
We visited the Omni due to it being the headquarters hotel for the University of Houston Alumni for the Ticket City Bowl Game on Jan.2, 2012. The Omni was sold out the night before for New Year's Eve and was not able to turn over clean rooms for the new group arriving. I had to wait over 2 hours (this was at 4PM not an early check in.)
The front desk staff lower our rate during the first visit, then gave us free breakfast buffets after 2+ hours.
The rooms are very nice with TV in the bathroom mirror. Refrigerator did not work. Everything was very clean and the beds were comfortable. | 3 | null |
SUPER RUDE!!!!
One thing for sure, I will never stay in this hotel!!!! The software is fairly ok, but the front desk staff is atrocious! What the management needs to do is to change the entire lethargic and completely ignorant staff; The manager, I think his name was Robi or Robert or Robie was enormously unpleasant and perfectly oblivious about my concerns in regards to AC. The night before, I came down to talk to FD. It was 2am and I couldn't sleep because the room was freezing. The front desk agent was texting on the phone for almost a minute before even noticing me. But that was nothing to Robi who was supermely rude, the next day! How do these people get a job??? Stay away from these people!!! | 1 | null |
A Terrible Hotel Experience
The Hotel 91 is located on the outskirts of Chinatown bordering the Lower East Side. When you enter the hotel, you have to walk a long desolate corridor and then take an elevator to the second floor reception area. The walk was a bit creepy and without security could be a little menacing. Anyway, when I took the elevator the the reception area, there was nobody there. So I waited and waited and waited. After 15 minutes, I called the hotel and heard the phone ringing, but nobody answered. So I waited....... after 24 min (I was checking) a guy came down the hall and mumbled something about being busy. When I informed him that I had been waiting almost a half hour to check in, he had no response and in fact refused to even make eye contact with me. He rattled off the perfunctory hotel information and put my key on the counter without telling me my room number or even acknowledging me at all. My room was tiny and had a musty smell. The bathroom floor was spotted with grime. The room was next to a subway track, but I am a deep sleeper so I wasnt really bothered by the passing trains. Many of the TV channels were unavailable (WCBS, WNBC). The next morning I got the heck out of this place ASAP. A really awful experience. | 2 | null |
Nice clean hotel in a good location.
I have stayed in this hotel in May 2012 for 3 nights, my room was very clean and comfortable, breakfast nice, location excellent. Internet connection was acceptable.They even gave me free lift to the airport on the way back. Overall I was very happy with this hotel considering very reasonable price I paid. | 4 | null |
Lobby is better than the rooms
We recently went to this hotel because of a wedding that was taking place there. We stayed 2 nights. The room we were given looked like it had not been updated in years. The furniture was scratched adn the bathroom was very small. We slept late one day and did not get our room cleaned or new towels provided. No attempt was made to service the room later in the day. The location is very good and so was the wedding, but for the price we paid per night, I was expecting much more. | 2 | null |
Has bed bugs, management doesn't care...
Bed Bugs (+not doing anything about it). STAY AWAY
I don't expect much for ~$60 a night (low season) and I stay at low-cost motels on that stretch on Lombard all the time but there's no way I'm going to stay there again.
Stayed there for three nights.
Started getting itchy on second day. Looked up online and found my marks consistent with bed bugs. The second night, I payed attention and sure enough killed several bed bugs. Thankfully we are in 2012 and I had my cellphone camera handy. I took pictures of the bugs and was able to confirm that they were indeed bed bugs.
When I left, there was nobody at the desk so I just left. I did however sent them a polite email to warn them and to see what they would do about it. I attached pictures of both the bigs (on their identifiable linens) and my marks.
I didn't ask for anything other than to suggest that they have the room inspected by a prest controlled company. I was ignored.
I sent a follow-up email a few days later to ask them whether their intent was just to ignore to issue...and I was ignored again. That was a fair warning. | 1 | null |
Good location and hotel
This hotel is within walking distance of alot of downtown amenities. We love to take in shows at the Improv, a mere 3 or so blocks away. Clean hotel with complimentary bottled water. The only complaint I had from this stay was the air conditioning didn't work well, but it wasn't a big enough deal to even ask to be fixed. | 4 | null |
Bad Experience
Very disappointed with this hotel.Position could have been better dark streets and dirty roads.Had to walk down the stairs as the life's were in constant use by staff.As we were in New York to celebrate our 50th anniversary,
flowers were sent to hotel and were apparently left in reception for two days.On arrival there were no porters to see to the luggage,and no trolleys either. | 1 | null |
I can only assume, it's all in the room....
Wow. This was a HUGE disappointment. I simply do not comprehend how this hotel can receive some of the attention it has. I can only guess that it's all in a room. I booked 1 night at this hotel and was incredibly excited to experience something more upscale than what I'm typically used to. The lobby made a good first impression until my eyes focused and I realized how incredibly tiny it was. The reception desk is down a few steps near the elevators. Therefore, if there is any kind of line (which there was), it's insanely cramped. It's very awkward to maneuver in/out of the elevator, etc. But seeing as how what really matters is the room, I was still hopeful. Good grief. I felt like I was in a dark cave. It was by far, the smallest room I have ever stayed in. And given the price of the room, I found this to be shocking. The comments other travelers have made about the decor being "tired", etc are spot on. At least as far as my room goes. If I could remember the room number I would forewarn you - because again - maybe the room I had is not indicative of the rooms in general. There was a sliver of a window that looked upon a dirty alley. The outside window pane was cracked. The room had a disctinctively musty smell. And did I mention the lack of light? You HAVE to have a room light on to move around at all. It's THAT dark. Unfortunately they were booked and I was unable to experience a different room. I don't think I was being unrealistic. I feel I set my expectations accordingly. I would have tolerated all of the above for a cheaper and/or a fewer stars hotel, but this was totally unacceptable. I cannot believe the hotel gets away with this. When even 1 room is so insanely different from what is advertised it's simply unfair to charge as much as they do. And I don't mean the online photos, but also the room descriptions - "spacious accomodations"...are you kidding me? "A Touch Of Paris In Boston"...please...I've been to Paris. I can only assume they're referring to any other Paris than the one in France. I will never ever return. With so many more wonderful options out there, there's not reason to go back. | 2 | null |
Can't Beat the Price!
You just can't beat the price of Hyatt Place! For what you get it's a steal! I try and stay at a Hyatt Place whenever possible. Always clean and great service, my only complaint is the price of snacks/food from the Gallery which are way over priced. | 4 | null |
Not the typical Kimpton
I’ve stayed at 3 Kimpton hotels previous to this one and have had a decent experience at each. This one was quite a different story. I have endless complaints of the Sir Francis Drake hotel unfortunately. Where to begin…
1) The hallways were not well lit and made me feel unsafe late at night. Seeing another guest in the hallway made me jumpy.
2) Thin walls and windows equal lots of noise – the A/C, ice machine, the traffic outside (even on high floor), the guest closing/opening doors and turning on sink next door, etc.
3) I opened the bath tub curtains to find a full window with blinds on the other side. I pulled the blinds up and revealed a dirty, old creaky window. While showering, water drenched the entire window area.
4) There were no towel bars near the tub (OR sink) which meant one had to get out of tub, walk across toilet to retrieve a towel.
5) Sink had absolutely no counter space for any items except a toothbrush. I had to leave all of my toiletries on the dresser and walk back and forth to get items.
6) To get to the toilet or towel bar, one had to have bathroom door completely closed or swung wide open – very cramped
7) Closet was ¼ of the size of the room, one big square space, with few hangers, and musty 1800s odor.
8) Free wi-fi in room but $5.95/15 minutes in business center?! Why is this so expensive?
9) I stayed at a Marriott the evening before and melted into the plush bed. Next 3 nights I stayed at this Kimpton, the bed contrasted by far - very firm and uncomfortable. Generally Kimpton will provide 4-5 pillows, I only had 2 basic pillows on my bed.
10) Biggest complaint – décor. There were photos of a ghostly boy and girl next to my bed/night stand. Just to make certain that I was not being overly sensitive, I showed these images to friends and family, and all agreed that this was inappropriate and not pleasant for a hotel room - especially next to the bed.
I switched rooms in hopes of hearing less noise (higher floor), and that the next room would not have ghostly images as ‘décor’. And of course, the same ghostly boy appeared on the wall next to my bed. Anyone else encounter this décor? I am surprised to not have found other reviews about this.
In conclusion, I’m very hesitant to stay at another Kimpton in the future. I understand and appreciate Kimpton’s unique style at each hotel, but this also means that they are unpredictable and inconsistent in service and atmosphere. I may stick with big hotel chains if it means consistency and non-ghostly décor. | 1 | null |
Smelly & rude
What a disappointment! Unpleasant desk service, non-working room keys, strange smoke and stale bread smells in the hallways, and average room quality made this one of my most unpleasant stays. The disgruntled desk agent and their lack of sympathetic reaction to any of our requests (new room key and change for the parking garage- which only took quarters and had no attendant!!!) was infuriating. A truly terrible experience. | 2 | null |
Good for business traveler
I have stayed at the Capital Hilton four times over the last month. I have had my room upgraded everytime since I am a Diamond member. Overall the rooms have been adequate in size, although the bathroom is a tight fit, you need to close the door to access the shower. The largest suite I stayed in was the Ambassador Suite, which had a seperate dining room, living room, bedroom and two bathrooms. Of course more than enough room for just myself. The rooms were quiet and I am a light sleeper. One trick I always do is set the fan to high to create white noise, does the trick everytime.
I have only eaten at the hotel lobby restaurant, food was good, not a bad beer selection.
Staff has always been courteous, very friendly.
Location can't be beat, within walking distance to the customer site that I have been visiting.
I would say the only disappointment during my 4 stays is the executive lounge. The breakfast choices are a joke, get a better selection at a Marriott. The h'orderves run out by 6:00 pm. You have to pay for any alcohol, which isn't the case at other executive lounges.
Overall good hotel for the business traveler, granted I have seen many families there as well. | 4 | null |
There's better in San Diego...
Stayed here for a business trip, or otherwise I would probably be even more critical. The hotel is simply old and dated, and for the price I think you could find a better place to stay in San Diego. I wouldnt say to avoid this hotel at all costs, but I would not stay here on a family vacation. | 3 | null |
*Bad**Terrible***AWFUL*** Don't stay here!
Traveling as a family I do my best to always find the best deals. I was so happy with all the reviews of this hotel that I thought I found gold! That was quickly obscured!
It started w/ the smell. Then when we found out there was no linens in the room. I went to the the front. The manager said that they were out of pillows. OUT OF PILLOWS? A hotel?? So my son had to sleep w/ a towel. He said he would check the other floors and call me. There was never no call. Then there was the roach in the bath tub, one in my shoe the next day, the broken lamp, the broken bathroom door lock. Then the grand finale...no breakfast on the weekends. Even though they advertise on Priceline...breakfast there was none. I had enough..the manager only offered lame excuses and seem to enjoy the company of his homeless looking comrades sitting around in the lobby talking to him. This place is down right a DUMP. Don't stay here...and don't expect great service.. | 1 | null |
Good hotel in good place
Stayed in this hotel on New Year's Eve. Price was one of the most reasonable for Manhattan. The hotel is located in the middle of downtown skyscrapers. Pleasant cafe on the ground floor. Two steps from the subway, walking distance to ferries, the monument 9 / 11.
The rooms are very small, but cozy and clean. The tiny bathroom is separated terrible glass door. Wi-fi in the room worked with varying success.
No in-room safe! Drinking water is available for free to dial from the machine on the floor, bottles attached. | 4 | null |
Loved The Hotel
This is a beautiful hotel in a great location. We were greeted by friendly staff with apologies for renos. Our flight was an early one but our room was ready for us and we checked in 3 hours early. Room was huge - everything new and done very nicely. At check in they told us they would send up extra towels which arrived immediately, we called for ice several times and it was extremely fast service. Housekeeping was great - no noise from construction in room. Yes, there was a temp lobby but it certainly served the purpose. All the construction guys were very personable and very accomodating to all the guests. The construction worker running the elevator was fun to talk to several times a day - very positive attitude for someone having to work 7 days a week dealing with some very snobbish European travellers. The Starbucks coffee in the lobby was a nice touch. Yes, there are lots of homeless people on Geary St near the hotel but you will find this in all the tourist areas of SF. This is a great city and the Hotel Adagio is great now and getting better with this huge reno. We checked out of the new lobby which is beautiful. For all those bitter about their stay here - you are on vacation - relax and enjoy the people - go with the flow and you will probably be a lot happier. We will go back for sure!! Another great trip to San Francisco - this one with our two adult daughters who were also very happy with the hotel. | 5 | null |
Great location
The Westin is located in the heart of downtown. It is just unfortunate that the prices at this hotel are grossly overinflated for what you recieve. The rooms are clean and comfortable with many upgrades. The staff is very friendly and accomidating. The downside to a business hotel in downtown Seattle is the unnecessary inflated expenses, such as parking. I would stay here again, albeit a bit wiser to the pricinig schemes. | 3 | null |
Excellent Hotel/Excellent Price
Rooms are small (in a European hotel sort of way, but absolutely spotless. We prefer some atmosphere, rather than a impersonal chain hotel, so The Edison is absolutely wonderful.
The lobby is an absolutely standout gem, the doormen are super friendly, the coffee shop/restaurant is a NYC classic, Sofia's lounge (site of a scene in The Godfather) is friendly and old school, and the upscale Rum Bar is fabulous. In the evening, room keys are checked, and no one is allowed up into the elevators without a guest's permission.
You cannot beat the location. Sixty steps from the center of Times Square. (I counted!) Right smack in the middle of the Broadway area, with the city at your feet. Absolutely wonderful. | 4 | null |
Value Yes, "Hilton" maybe
Have not stayed here before and I know why now. While they had a great rate for my stay this week thats about all I got.
The lobby is cold and lacks any personality, restaurant has no real identity as well. Only ate breakfast and that was adequate at best. Simply no better than other moderate priced hotels, so if your expecting good and enjoyable food service here, don't.
Room are fresh and clean all tho there are a lot of mixed metaphors in decorations. You can clearly tell they remodeled the rooms, however it was a " valued engineered" at best. never the less clean and bed was comfortable.
This trip i did not rent a car relying on a client which if I did come back here and that would only be for rate I will get a car so I can go somewhere else to dine. | 3 | null |
Love the waiter
Spending the weekend in Dallas for a convention. Room is spacious, clean and well maintained. The hotel is so large that there are three towers, which make for 3 or more elevator sections - can be confusing.
Best part was a waiter in the sports bar called Draft. His name is Ben Daysson and he made sure that we were taken care of - our libations were always full and he was extremely enthusiastic to take care of us. He took the time to make the connection and did an amazing job! So far, he is the best part of this weekend - and it's only Friday night! | 4 | null |
Excellent Hotel & Location
This hotel is a great location in Manhattan. Its across the street from Madison Square Gardens and within walking distance of Times Square, Empire States Building, St, Patricks Cathedral, Central Park, Port Authority and most importantly Macy's and 5th Avenue. The hotel itself has a lovely interior- very modern decor in the rooms, very friendly staff, good value. I will definitely stay here if I am lucky enough to go to NYC again. | 5 | null |
Great location but very noisy room + very dirty towels
pros:
- excellent location: 5 minutes walk to Broadway and Times Square, 20 minutes walk to Central Libray, Grand Central Terminal, 5th avenue
- price included wifi and breakfast
cons:
- very noisy if your room is facing 44th street even late night
- very dirty towels --- stayed 3 nights we got 2 days towels with hair and 1 days towel with deep yellow stain
- very small room | 1 | null |
BEWARE
I travel quite a bit because of my profession and mostly try to stay at Choice Hotels when possible, this so called HOTEL was THE Worst i have stayed at, in fact my next review is going straight to Choice. The lobby from when you enter is horrible, the rooms although say non smoking reek of smoke. Never will i return. The staff seem to want to help but are tied back by management........... are they not there to HELP their guests.
WHAT A JOKE...... | 1 | null |
Up and Down
The room was a good size. The bathroom was comfortable and well equipped, although there was trash left in the wastebasket. The Renaissance bed they boast about was the most comfortable bed I've encountered on the road. The buffet breakfast was plentiful and tasty, except for the coffee.
So I was surprised that my room was not made up by late afternoon. And my complaint did not produce any action either. I slept in a rumpled bed that night. It was still very comfortable.
Go figure. | 3 | null |
a night in NYC
The Hudson was a great surprise! The library bar was cozy, funky and unique and the club on the premises was fun and open late! The atmosphere here is my favorite attribute. Rooms were clean and simple, but the clientelle were very diverse and interesting and the staff was extremely friendly and helpful! | 4 | null |
The rudest people i have ever seen.
Do not stay here if you want friendly customer service. The rooms are small and very loud. Front desk employees are very rude and don't care about your needs. I contacted the main office and all i was told was that they would look into the problem. It is not a 3 or 4 star hotel maybe a 2. Will never stay there again. | 1 | null |
Not a Great Hotel
Stayed at the Crowne Plaza for 5 nights while at a conference. The only nice thing was that the hotel is located close to the Convention Center and other downtown attractions (e.g. 16th Street Mall). The hotel has limited common spaces - a small lobby with a bar and restaurant. There is a parking garage that is part of the hotel building. The room that I had was at the end of the hall and was very small with a queen bed. I asked for a king bed but at check in there were none available. The bathroon was very small. The windows did not block out the outside noises and the early morning street noises (i. e. garbage truck) woke me up every day. The heating / cooling units were very noisy. I had turned mine off but could still hear the units in the adjacent rooms. In general the hotel is a little worn. Overall it was a disappointing experience. | 2 | null |
San Diego
Wonderful Hotel - they even have concerts - right on the Marina - quiet and the pool was large and had a 9ft deep end. Great restaurant inside hotel and more that you can walk to. We even checked out bikes for free. | 5 | null |
Beautiful Property
Beautiful grounds. Bathrooms could be updated. Had lovely breakfast on the patio. Dinner was good, but we were having a romantic evening next to the window overlooking the grounds while the staff decided to pressure washer the brick pavers - not only noisy but not too romantic! Also a corporate group while we were there which took away from the romantic feeling of the resort. | 4 | null |
Difficulty booking in advance
Similar to Kathryn180, I too experienced difficulty in securing my reservation with this hotel via telephone. If someone at the desk is unavailable to take your call, you are not put on hold but instead prompted to leave a voicemail with your contact info, or to email them. This would be fine, except I had neither my voicemail nor my emails replied to.
I was also hassled when I tried to lengthen my stay.
While it is a perfectly fine hotel in terms of cleanliness, location, ammenities, etc, Im not sure that the service I received would justify staying here again. | 2 | null |
BUGS! NO INTERNET!
stayed in room 1106, received over 10 bug bites from knee to ankle while sleeping between midnight and 6 a.m.!!! YUCK! Also, tried and tried and tried to connect to their wifi service, would not connect. Called front desk, got transferred over to tech service and stayed on hold for about 10 minutes, no one ever answered. Seriously put a dent in my productivity for the weekend. Would not recommend, will never stay there again! At check out I told the front desk what happened, they offered to let me have anything from the mini bar if I happened to have it for free. Seriously?? After I lost hours of work and got bitten up? I will have to look up Westin sister companys and make sure I don't stay there either | 1 | null |
Great value, nice place
I stayed here for a professional conference for one week. The rooms were huge with a large living room, a kitchenette (complete with plates, flatware, corkscrew...), and a large bedroom. Wireless internet was COMPLIMENTARY. They served a hot buffet breakfast daily and a hot dinner Sun-Thurs complete with margaritas, beer, and wine all of which is included in the room rate. Coffee, tea, and popcorn was available in the room (free). There wasn't an onsite restaurant (nor roomservice) but there were many eateries within minutes walking distance. Parking is additional however. There was a little snack shop in the lobby open 24 hours. My room overlooked the river, nice view, no balcony. To access the riverwalk, you need to exit to the street and walk down public steps (which are literally 20 feet from the side door) hence there is no direct access. This was not an inconvenience at all. The hotel is on a quiet end of the walk but all of the action is 5 minutes away. There was also a small fitness room, a pool (comically small), and a laundry ($1 to wash). The business center was nice and open 24 hours to print boarding passes etc. The staff was very helpful and efficient. Overall an excellent stay with good value. If I had to nitpick, it would be that the decor could be updated a bit but I barely noticed because I was having so much fun! | 5 | null |
Dirty Rooms
As soon as I entered into our room and opened the fridge to check the stuff I was highly annoyed to see that fridge has someone's leftover bottles. What a bad management of the rooms where the room is not properly inspected for leftover stuff by previous guests. This puts a lot of questions on how well the room has been cleaned or if really cleaned well or not. I was quite suspicious for my rest of the stay if the room is cleaned just superficially When i called the front desk personally before leaving the hotel for a tour they said they will take care of the room well and clean it properly. On return the only thing cleaned was just the fridge. They did not even bother to clean the trash. It was big disappointment for me. | 1 | null |
very mediocre hotel
I've never written a review on a hotel before, but i wished that i'd known the following before spending upwards of £230 for two nights at the Doubletree Hilton (Lexington Avenue, New York):
From leaving our bags at the hotel as we arrived earlier than the 3pm check in and no room was available (we were charged to leave the bags at the hotel) and actually checking into the room, it was clear that the staff weren't particularly friendly. The decor of the hotel is very tired as are the rooms.We weren't asked if we wanted breakfast, knew where things were etc etc.
The room was very hot as we couldn't get the temperature below 71 degrees on the air con - it was very cold outside the hotel (the windows don't open). The room was very small and it was difficult for me and my mum to get ready because of the size of the room and there was only one plug socket in the room. There was also no tea or coffee making facilities in the room.
One thing that was great, was the concierge. They were very helpful when booking a bus tour and very friendly. There was nothing else that was memorable about this hotel other than the location, however there are so many hotels in the same area. I'm sure you could get a similarly located hotel at a similar price where the staff were friendlier.
When we went to check out, we were asked how we wanted to pay and i mentioned that we already had paid. She asked what we meant and i said that we booked via travelocity. She disagreed and queried the room number. She then said that we'd told her the wrong room number.
Also, another of the reviews on here mentioned that it is best to have a seperate tag for each piece of luggage left with the porters. i would agree with this also. As i mentioned before, you have to pay for them to store your luggage when you arrive, then pay extra when they pass it back for you to check in. You also pay for them to store when you check out, and then pay extra to have it returned for you to go to the airport. Perhaps this is normal, however it seems as if this service should be complimentary.
Overall i was very dissapointed and would rather have stayed in a travelodge or premier inn. | 2 | null |
Was glad to find it not as bad as some other reviews
After reading so many other lukewarm to BAD reviews, I was very wary when we were assigned this hotel when many others in our group were staying the in the Omni. Keep in mind that we were in the area for a convention and not for vacation. That might skew my impression if I were staying there for a "Vacation." I can't imagine staying in this area for a vacation.
But I did not find anything so hideous about this property for our purposes. We had a King, corner room on the 8th floor with 2 windows - being advised that we had a "City View." One window looked back toward the Water Gardens & Omni area. And the other window had a generous view of the train yard & intertwining interstate highways behind us. It sounds disturbing, but we found the room to be mostly quiet and were entertained by the trains coming & going when we had a free minute to survey the surroundings. Most of the train activity died down at night and was not a factor when trying to sleep.
The room was a generous size. Just not the bathroom. The tiny bathroom was probably about the worse part of the experience. The door opens right into the front of the toilet (which has no lid). If you push the door just slightly past the toilet, you collide with the curved shower rod (LOVE the extra shower space it gives). From the door, there is enough space to walk in and face the vanity, close the door and utilize the toilet and shower. That's IT. It functioned as needed, but I really found the lack of a lid on the toilet a bit offensive. PLUS, the bathroom could have used the extra space to put something down when not in use! The towels were clean but a bit weary looking.
The only other negative observation we had were the bed pillows. Waaaaaaay too soft for our liking. There were no extra pillows or blankets in the closet as we've had in many other hotels. We did request more substantial pillows and had some delivered very quickly. They LOOKED more supportive, but wound up being just as mushy. We gave up on trying again and just looked forward to getting back home to OUR pillows.
One positive note about the bed...FITTED BOTTOM SHEETS!! So many hotels have gone to just using flat sheets, top & bottom. You wind up chasing the bottom sheet around as it slides and gathers underneath you as you move around. Thank you for a fitted bottom sheet!!!
We did not eat any meals in the hotel or use the pool area. (Told you we really were there on business!) We spent MANY hours in the Convention Center. But the walk from the Sheraton to the Convention Center via the Water Gardens was very pleasant and a great way to de-stress. Not sure I'd want to make that trip too many times as an unaccompanied female at night. But I did notice the area was patroled by foot & vehicle on a pretty regular basis.
The staff we had contact with was very helpful and pleasant. I also enjoyed the chilled Lemon Water in the lobby as we went through.
We were able to use the computer and printer in the lobby the night before we left to check in with our airline and print boarding passes.
Overall, I'd say this property is fine for business travel. But I wouldn't consider it a vacation destination/hotel. | 3 | null |
HUGE let down!
I would NEVER stay again! VERY poor quality starting from the outside of the building and followed all the way through to our room!!!! Holes in the walls....water damage.....ceiling was patched in MANY MANY places! In our room there was TONS of old rust ALL over the windows...curtains didnt work right......the bathroom door was all chipping away at the bottom...our room door was damaged!!!!!! the TV quality was TERRIBLE!!!! Computer system was down for our whole stay! Hard to beileve that we paid $200 for that kind of quality.....and on top of that...we had to pay an extra $20 to park our truck in their parking lot!!!!!!! Would NEVER reccomend it to anyone!!!!!! | 2 | null |
Loved it and would love to return!
We arrived very early. Reception offered a 3d floor room that was ready, but we had hoped for a higher floor, so we left our bags and went site-seeing. We experienced friendly and mostly efficient service. The side-by-side hotel with SpringHill Suites and the elevator-to-reception set up are unusual, but truly minor stumbling blocks.
Checked in later, room 1903, a corner King Suite – wonderful! Spotless, super-comfortable bed and pillows, lovely soft sheets, good working a/c, comfy sofa and armchairs, full fridge, m/w, coffeemaker, mini d/w, and, get this – even salad/dessert forks as well as regular ones. What a thoughtful touch! The kitchen had just the right amount of pots, pans and stuff for those planning a few meals in the room. Unfortunately, to me the dining chairs weren’t comfy enough to sit on, but they were fine for my husband.
The black out shades were good.
We weren’t there for the view, as ours at home is breathtaking. Still, it was nice to see the green-roof garden below, the fun Harry Carey building on the corner, and a few other notable buildings in the skyline that were described on the CAF boat tour.
There’s construction underway on the roof just below the dining/kitchen window, so who knows how bothersome that could become. But it was fine while we were there, and the windows seemed fairly soundproof. However, at one point I did smell noxious solvents being used outside. You may want to request a room away from that roof if construction sights, sounds and smells are a concern.
As others have described, the bath/toilet are separated by a door from the vanity/sink area. Those who like such an arrangement will appreciate this. But I don’t like opening a door without washing my hands after using the toilet. I wished for one of those hand-washing-sink-toilet topper things. Also, I wanted towel hooks. That said, the towels are large and soft. And the tub was so clean and inviting that we took long hot baths – which I never do in a hotel – and ahhhh, yes, it was relaxing!
We were there Thurs. night, and had that special Manager’s Social – burgers (including veggie burgers, another nice touch) and salad. These special buffets change, e.g., Pasta night, Comfort Food night, etc. They'd be a welcome amenity for hungry families. I’m a vegan foodie, so it didn’t float my boat. There was complimentary wine/beer, but we gave it a skip, so can’t attest to the quality. We can say however there was a long and eager queue for it.
From the breakfast buffet I had just coffee (was ok) and a banana to go with the Kashi Go Lean and soymik I’d purchased at the WF 6 blocks away. But my husband enjoyed everything - sausage, eggs, cereal, bagels, juice, apples, bananas, yogurts etc. (there was even more than that - muffins, donuts, waffley things, a great variety of teas, and fruit chunks that looked fresh though sadly tasted a bit more institutional than fresh). I would have had the peanut butter, but it was a pb product blended with sugar – not just plain pb. That’s too bad, because pb was one of the buffet’s few vegan items and the only with protein. I suggest offering unadulterated pb. Why not? But the bottom line is the RI deserves credit for their varied buffet that I’m sure most people will enjoy.
24 Hour coffee/tea service is available on the SpringHill Suites side if you need it. Free bagged ice is in the “Market” area where you can also purchase junk food snacks and personal care items. Pay for them at the Reception. I’d like them to implement a better system for that, because you must wait your turn to pay for a little snack while others are checking in/out.
We didn’t use the pool (the many kids there seemed to be having fun, in fact the hotel had a nice mix of business and family guests), nor the fitness room or laundry, but all are available.
We rode the train from O’Hare into town for under $3 each, whereas a cab would have been around $45, yet the same amount of time! Chicago mass transit is great, though oddly the airport train wasn’t as baggage-friendly as it is in Philadelphia. Still, service was prompt, and everything was clean and typically user-friendly. BTW, our only bad experience in Chicago came from a cabbie when we left very early Sunday morning, who, after we asked to be taken to Union Station, dropped us off at a track/stairway about two blocks from the main Canal Street entrance where we needed to be. We didn’t have a clue. We found our way to the main entrance, thanks to our Garmin. But if we’d been frail, pressed for time, or in bad weather, his mistake would have been serious. That was not cool, cabbie.
This hotel’s Loop location was perfect for walking to the sights and eateries we had planned for our 3 days, a visit made even better by mostly gorgeous weather. We walked to the Willis Tower Skydeck (amazing – do it! Get tix on line and arrive early), to the launch-point of our Chicago Architecture Foundation Boat Tour (perfect – totally recommend! Get tix on line and arrive half-hour before departure), to Portillos (wild!) and America’s Dog, to Lou Malnati’s for deep dish pizza (What can I say? We’re tourists!), to Navy Pier where we rode the Ferris Wheel (fun!), and to enjoy all the eye candy in and around the area: the theaters, the Lightscape, the Magnificent Mile, Burnham Hotel, Chicago Cultural Center, and Millennium Park with its must-see Crown and Buckingham Fountains, Cloud Gate, and so much more. Alas, no museums for us during this short, sunny trip.
We took the #22 bus to The Chicago Diner (a dream destination for years, and it did NOT disappoint!) and enjoyed the ride through the Lincoln Park neighborhood.
The hotel is also just around the corner from Rick Bayliss’s XoCo and Frontera Grill (yummy to both and great service once you get the hang of things!), the Protein Bar which I did not try but hope to some day, and a CVS. Trader Joe’s and Whole Foods are close, also. My pedometer logged 7 miles daily, and we loved every single step because Chicago is just that fabulous.
I’d definitely go back to this Residence Inn. The suite was priced fairly and so comfortable. We truly had a pleasant, restful, and enjoyable stay there. | 5 | null |
Worst hotel experience of my life.
The hotel was overbooked. They refused to put us in another room without charging us. THey first tried to put us in a room that had no key and was so small the door was unable to open fully. The service was terrible and the staff were ignorant. I would not recommend this hotel to anybody ever. | 1 | null |
Great experience at Grand Hyatt San Antonio
Great location on San Antonio's Riverwalk. Easy walk to the Alamo, Tower of the Americas, shopping and restaurants. We had a Grand Club King room which give us access to the Concierge Lounge (Club Room) on the 23rd floor. The Club Room had food/snacks pretty much all day long. Everything free except wine/beer. There were two free computers and areas to sit, eat and watch TV too. It was a nice getaway from the hotel room. The Club Concierge staff was extremely friendly and helpful. The hotel staff also were extremely friendly and helpful. Our room was quiet and comfortable. The bed mattress was extremely soft and comfortable. The parking is expensive. There is a less expensive parking deck across the street not associated with the hotel. The fitness room was fantastic and well stocked with Life Fitness equipment. We just had a fantastic three night stay at the Grand Hyatt over Easter weekend and would strongly recommend this hotel to everyone. | 5 | null |
barely adequate
We got to our room and it was warm. I turned the air conditioning on high cool and we went to dinner and it was just barely adequate when we returned. The rooms were very small at this Hampton inn. The beds were also very small. We asked for a cot and they brought up a cot they really should have known would not fit in the room unless i took the desk out. I called the front desk and told them i was rolling the cot into the hall. On the upside the service was very good. When you asked for something they brought it promptly. Overall I would choose a different hotel- there are many choices in the area. | 3 | null |
Perfect location across from the Ferry Building
We recently stayed at the Hyatt Regency for a family vacation. We booked 2 rooms and were upgraded to the 17th floor, with magnificent views of the Bay Bridge from one room, and the waterfront and Ferry Building from the other room. Our rooms were modern and clean, if oddly shaped. The sleeping quarters were not large, but there was enough room for a desk, large TV (on the wall) and a sofa/chaise. My parents lucked out and got a room with a huge balcony, complete with deck chairs for lounging.The bathrooms were roomy, and the kids loved the tv screen embedded in the bathroom mirror. There was an iPod dock for charging our phones and plenty of spare outlets (at desk level) for charging the rest of our electronic gear. I can't tell you how many times at other hotels I have had to move beds or dressers hunting for an outlet in which to plug my computer or phone charger. The only problem with the room is the lack of a digital thermostat. Getting the room the right temperature using a hot/cold switch and some fan settings is a bit antiquated in this day and age.
The Regency Club on the 18th floor has amazing 360 degree views of the city, and they really put out the spread for their club members (continental breakfast, afternoon snacks, dessert in the evening, massage chairs, board games and free wi-fi). I wish the Regency Club still revolved, but I was told that they stopped that some 5 years ago.
The location was right in the Embarcadero, which means the Ferry Building is right across the street; the Bart stop is also right across the street; and the cable car stop is just outside the lobby. So we were essentially able to use the hotel as a home base from which to see the rest of the city.
The lobby is cavernous. We took plenty of photos of the large sculpture and hanging lights inside the space. The kids were happy to find several hands-on exhibits from the Exploratorium. They couldn't get enough of those. The only drawback to the amenities was the lack of a swimming pool.
The staff was unfailingly polite and helpful, from check-in to check-out. We had a little hiccup with access to the Regency Club, but we were able to iron all that out quickly and efficiently. Staff can really make or break a hotel stay, and I thought the staff at the Hyatt lived up to the hotel's star level (and then some). | 4 | null |
Great hotel situated in the heart of Downtown Charlotte
My wife and I recently stayed at the Hilton in downtown Charlotte, we wanted to stay downtown because we were going to a concert. The proximity is fabulous, close to everything. Highly recommend this hotel, then again I've never stayed at a Hilton where I haven't been satisfied. | 5 | null |
Good value N.Y.C. hotel...would stay again...
Booked by our agant.
Far from 5-star, but exellent location, a few blocks to Empire State and Macy's!!
Very large King-bed room with all facilities.
WiFi $13.85 (free in lobby). When are hotels going to wake-up that charging for W,Fi is a rip-off !
Concierge very un-friendly.
No bar or resatuarnat, but many good ones nearby | 3 | null |
NEVER AGAIN!
First off, we have never been treated so rudely by an office mngr! The heavier set gentlemen was the so disrespectful and nasty when he spoke to us.
Second, the pictures of the rooms are false, they DO NOT look like what is advertised! I was afraid to take a shower with all the calcium buildup and affraid to even sit on the toilet because it looked as if something was groing out of it!
Third and last, the parking sucked! I thought my family would be going for a great stay for my baby sisters wedding at the Marina Village but, the first thing to be greeted the way we were is unacceptable no matter how bad your day is goin! NEVER AGAIN will we go there and I WILL NOT EVER RECOMMEND this place to ANYONE!!!! | 1 | null |
Courtesy plus!!
We arrived at a very busy college weekend. Not only did they have the school banners flying, but from the first valet who opened the car door, we were greetedd with a smile and a welcome.
We were in and out of the hotel several times each day of our stay. They always knew who we were, wished us a great day and welcomed us "home" when we arrived back for the night.
The doors were always held open, packages carried, etc. They were awesome. Kudos to the training supervisors. That's how guests feel welcome! | 4 | null |
small, noisy rooms; swanky bar gone; location still good
We arrived, as reported, around 14.00; room wasn't ready untill 16.00. Wat is the use of reporting estimated arrival time?
Room was incredibly small; there were no decent closet facilities. There was no room for our 4 suitcases to lay on the floor beside the 2 beds.
Room was incredibly noisy; one single layer of thin glass did not withhold any noise from outside even on the 12th floor. Recently renovated?
Airco was very noisy.
An irremovabel plastic cover was placed over the mattress; this is to be expected in cheap hotels, and caused very unpleasant, sleepless sweaty nights. Nowadays comfortabel alternatives are available.
Everyday we had to ask for two extra towels (since we were four in the room, my wife, two kids and I).
There was no information at the website that the lobby and the lounge were being renovated. The temporary lobby was too small and very windy, the (I may hope temporary) lounge was freezing and the bar and restaurant were disapointing compared to the one I remember from 2 years ago.
The one sometimes two concierges were friendly but not able to deal with the great amount of guests.
At the website it states there is free WiFi in the hotel. It turned out that only at the 1st and 2nd floor internet is free. There is an extra charge of €14 per day for WiFi at your room. During my stay it was imposible to get connected at the first floor and too cold to sit in the lounge at the 2nd floor.
We were charged $2 per baggage item to store them for two hours after check-out (never had that experience before) that ruined my desire for tipping the porter. | 2 | null |
Excellent choice in Baltimore
On our return from a golf excursion to South Carolina, we stopped in Baltimore to attend an Orioles/Yankees game at Camden Yards. MVH is well located - 15 minute walk to CY and good public transportation options. The price is remarkable for an inner city hotel of this quality; the breakfast included in the rate was an excellent buffet in an appealing room. The $15 charge for parking in a garage under the hotel is also remarkable. We will return for a Red Sox game. | 5 | null |
poor veeeryy poor
I can not believe how people can rate this "hotel" as excellent or even good!!! This place was the worst experience ever for me and my family! I read this comments before booking but I think this comments come for the family owner, what I found there was like a homeless occupants, people drinking, yelling and smoking in the parking lot and the main entrance and there were all kind of people Latino, whites and black but they look rude and not friendly; We couldn't access to the hotel because of this, my kids and wife were very afraid, We have to sleep in another hotel plus the room we slept 2 nights of 4 never was cleaned, no vacuum, on beds no linen change, no towels, really bad smell. The staff in front desk some friendly some rude. Please keep looking if you want a reservation here, better you paid extra 20 bucks and find something a lot better, after this bad experience we found close and cleaner hotels plus you can sleep without worries, this place is not as good as it looks or people said. I don't recommended this place to a families but a guys who like drink and smoke yes. | 1 | null |
Not even poor - but NO housekeeping
AT a premium room with 4 of my employees also staying at the hotel, and returned to my room to find there had been no visit by housekeeping for the day - - dirty towels, unmade bed, room service cart still in room - -what a mess. This has NEVER happened to me - even at Motel 6. Very disappointing for a Westin hotel to have this level of cavalier attitude toward goes. They offered to send someone up - -but come on - -- it's 11:30 PM and I'm up for an early flight. Clearly a hotel that doesn't "get" business travelers. | 1 | null |
Aging "chic" hotel with friendly staff
The Marcel looks pretty slick when you walk in - it has a trendy lounge, an ice bar (?!) downstairs, and the kind of "hip modern decor" that you see in boutique hotels all over New York City. However, once you're in there it's pretty obvious that the owners don't spend a lot on upkeep. The staff were friendly and professional, but it took them 45 minutes to process my check in (there was no one else in line, their computer system can be really... slow... the desk clerk said it only happened some times). The floors are a little creaky, and the elevator is really slow (it's faster to take the stairs down from your room, and ride the elevator up).
The price is pretty good: under $200 (with tax) for a hotel in Manhattan. The bed was surprisingly comfortable, and even had feather pillows.
The standard room is TINY, but hey - it's NYC. The AC settings have been hardwired to keep the room at about 76-78 degrees (when it was 97 outside), no matter how low you change the settings. The thermostat doesn't really control the heat or fan speed.
Yes, there was street noise on the 4th floor facing 3rd St. Shocking, I know. No loud elevators or anything... Very little noise from the other rooms.
All day parking is available for $24 per day (no in and out, obviously) which is a freakin' BARGAIN compared to the $50 per day I've seen some hotels charge in the past.
The room didn't have a coffee maker, but you could order breakfast in bed for fairly decent rates. I never remembered to place my order before the 4AM deadline, so bully for me. No fridge, but they do offer a range of overpriced snacks and bottled water (as well as a romance kit with condoms, lube and a mini vibrating "pleasure ring"... lol).
All in all, I found the location excellent for visiting friends in Manhattan (quiet street, off the beaten bath in residential Gramercy). But if I was traveling on business I would choose a hotel in midtown... that had a coffee maker. But for pleasure, it's fantastic and affordable. | 3 | null |
bedbugs
We stayed at this hotel for 5 nights in April 2012, on the 3rd night bumps started showing on my neck and hands. I did not really know what bed bug bites would look like so I thought they were pimples or maybe allergies, but my friend saw a bug on the bed. We planned on letting the desk know the next day – we did not know how serious having a bed bug bite/infestation was at that time. We were very busy with the convention that the bed bug issue was forgotten. Also, unfortunately, the bumps were still not itchy while we were at the hotel. But 2 days after leaving the hotel, more and more bites are showing and getting worse on my fingers, hands, arms, chest, neck, face and feet. They are severely itchy that I can hardly sleep and function. The welts/ redness are also very embarrassing and I am suffering from anxiety whether I brought home the bugs. One of my colleagues who shared the room with me also has bed bug bites on his legs and feet that manifested several days after we checked out.
Bedbug bites are terrible! I should have read the review here that indicated the presence of bedbugs in this hotel. | 1 | null |
Fabulous week in San Diego
Beautiful oasis on Mission Blvd. A wonderful calm bay, boardwalk and sun rise just outside the back doors. On the otherside across the street, the fantastic Pacific, powerful waves and unbelieveable sun sets! At the resort, great service and happy hour prices at Morays lounge, Hi Bill! At the Atoll, great food, friendly services. Entire staff friendly and helpful. Don't miss going to The Del Coronado and the Sunset Cliffs -fantastic - along with the zoo and whale watching. We had several breakfasts at Mission Cafe, just a short walk along the boardwalk behind the resort to San Jose Blvd. And my husband met up with an old Army buddy from 44 years ago! | 5 | null |
you can find a better place for the money
We stayed here for 6 mights over Labor Day weekend, and were quite disappointed with the hotel. First of all, the walls are paper thin--you are awoken at night from the sounds of people walking down the hallways. Yes, the bed is nice and comfy, but you can't sleep in it!
Housekeeping was disastrous--in the six nights we were there, they never cleaned the surfaces of the room--desk, bed night stand. They only cleaned the sink and toilet because I called and complained--had to call 4 times!!!
The bar has no idea how to run a hotel bar. They should only employ bartenders who are friendly and talk to people. People new in a city can glean a lot of info about the city (where to go and eat, etc) from talking to bartenders, but not these guys!
All in all, this was not a good choice. | 2 | null |
Faulty towers?
We were travelling as a family of 2 adults and 2 children and decided to check this hotel out on our last night before our track back to Australia. I have to admit it felt like we were in an episode of faulty towers!!!!! We had booked and prepaid for a non smoking king suite and upon check in were we were informed that there were no more non smoking non king suites left so we would need to have a smoking room (even though we had requested one), and if we wanted to have a non smoking room we would have to pay an extra $250 to upgrade to a suite!!!! So we asked to see the rooms to see if the upgrade would infact be worth it, but were informed neither room was ready anyway. From this moment everything started to unfold.... My daughter need to use the bathroom so we were directed upstairs to use the facilities while we were waiting, once we took the stairs unto the second floor we were told that there was a photo shoot being done and there was no way that we were aloud to use the restroom so we went back down stairs to be told that we could use the bathroom at the bar upstairs so we jumped in the lift only to find we couldn't go anywhere because we needed a card to get up the lift so back to reception my busting 5 year old daughter and I we went, so that we could get access to the lift. Once that debacle was over there was we sat in the lobby while housekeeping was called back and forth on there walkie talky only to find neither room was ready to inspect after a hefty wait! So after 45 minutes we were given vouchers to the bar upstairs to receive some beverages top compensate us for the wait, so up we went back upto the bar only to discover there were no staff to serve us drinks at the bar!!!!! We waited another 30 minutes up there with not one bar attendant in sight to order our drinks so the vouchers they gave us were not worth the paper they were written on!!! So I dragged the grumpy kids and husband back down to the lobby with our vouchers still in hand getting angrier and angrier by the minute and were once again compensated by being told that they will send milk and cookies up for the kids that night (which took forever to recieve when we did order them once again) as they kept talking back and forth on there little walkie talkies.....the rooms were still not ready! You have to understand this was our last night in NYC and we wanted to get out and about and explore LES not spend 2 hours in the hotel given broken promises waiting for a room to be ready. So I just told them look I don't care any more we will pay the $250 extra will you just hurry up and get the room ready! We were eventually taken upto our suite, which was amazing (and so it should be after the rediculous amount it ended up costing us!!!) I did feel sorry for the lovely girl at the front desk because nothing was going right for her and it wasn't her fault. It's just such a shame this hotel can't get it's act together because the hotel really is nice! | 2 | null |
Very Comfortable Hotel
We arrived at 0:00 and for our surprise, the front desk man told us that they made a mistake and there was no room for that night. But they gave us a money for our cab to another hotel already reserved for that night.
The next morning, we came back to the Excelsior and went to our now reserved room. The room was large, with 2 double beds and a separate large parlor. the furniture is like new ones.
The location is superb, upper west side, 1/2 block from the subway and in front of Museum of Natural History.
Instead of this big mistake about our first day room, the others days was awesome.
My suggestion: Make a call one day before arrive there, to confirm the reservation and everything runs fine. | 4 | null |
Staff are terrific
My daughter and I stayed at Chelsea Pines for four nights in April. We arrived early in the afternoon-before check-in. Jay (the owner) welcomed us, took our bags and provided us with a map and suggestions of things we could do nearby until our room was ready. Our room was on the fourth flooor which was a walk up, but that was fine. Besides the great location adjacent to Greenwich Village, the best thing about the Inn is the very personable staff. We were provided a list of area restaurants and information about the subway upon check-in. But additionally, the staff were very helpful in answering specific questions and took time to chat about how we were enjoying our stay. We overall enjoyed our stay and I would definitely stay at Chelsea Pines Inn again. | 5 | null |
cheaper than other Memphis hotels, but wouldn't pay this sort of money at another location
The Staff were friendly and helpful, particularly one girl who seem to be always there. She help me with advice on hospitals and faxed some things for me, as my husband was ill after the flight.
The pool was small but it was clean and heated, the only problem was that it had a rope dividing the deep and shallow end so you couldn't swim the pool length wise.
Breakfast was a waste of time.
Room was big and clean. As other reviews mention there seems to be a problem with the water, if you don't get an early shower the water will be cold. It wasn't just me I heard another guest complaining. The AC was fine. Towels weren't great. Room has fridge and microwave, both worked.
We did have a problem with the door sticking and I did report this and they attempted to fix it but they didn't fix it properly.
Parking is included but if there is something on I think the charge for others to park in the car park, but this didn't cause us any issues.
As others have said location is good just a short walk to Beal street. | 3 | null |
worst one
This is the worst Super 8 I have ever seen. No refrig. No micro wave, a clock that didn't work. and BUGS...Hard to find cause the streets in the city are all tangled up. Never go there | 1 | null |
Very nice!! Friendly!!! Good location!
I was nervous pulling up as the property next to the hotel is the "Daisy Dooks" gentleman's club but was pleasantly surprised after walking in. The hotel clerk was very nice and engaging. Welcomed me back for being a rewards member and told me about the free breakfast in the morning. The workout room was up to date (as far as a hotel goes) and the room was new and very clean. The bed comfortable and breakfast in the morning was nice.
One of the staff members (a very nice lady) walks around taking care of breakfast. She is so friendly and talks to everyone. What a great way to start the day!
No worries ont the planes or gentlemans club- I didnt hear a thing all night. The ramps to 85 are right there also so its easy on and off. Highly recommend this!!! | 4 | null |
It's the Mrs. Havisham of San Francisco hotels!
The exterior of Westin St. Francis is architecturally a stunning, old world hotel. It's the hotel that was used in the 80s TV program "Hotel". However once you get inside things go downhill. The main lobby has very little charm and there's a "Barbucks" opposite the check-in desk, (A Starbucks-ish place that also serves liquor!)
Now, the check in service was superb. The lady behind the desk was knowledgeable and very friendly. She upgraded us to a "nice" room (721) in the old wing because of our Starwood status.
The elevators are abit odd in that there are 3 elevators nearest the lobby which are continually busy and 2 more that are about 20 feet away that no one realizes are there.
As I approached my room I noticed there were two dirty champagne glasses outside the room which had me worried that the room was still occupied. Luckily that was not the case but housekeeping somehow missed this.
The room itself was large with an odd layout. It had access to the two adjacent rooms which made it very easy to hear our neighbors. On the last day I moved one of the windows' curtain back and noticed an empty Coor's Light can. Now, I had been in the room for 3 nights and do not drink Coor's Light. The can had been there for AT LEAST this period of time.
So, all in all, the location is excellent...right on Union Square and the architecture of the old building beautiful But, the interior doesn't match the exterior and they're in serious need of competent housekeeping help! | 2 | null |
Renovations made this a mediocre stay
I stayed here with my husband a week ago. The hotel is undergoing major renovations which made the lobby look extremely sloppy. They are redoing the restaurant and bar area, and it looks like it will be pretty cool when they're finished (they have Harpoon on tap!) but for now they are serving an extremely limited menu for breakfast and dinner on the 15th floor or lobby depending on whether there is a function going on. Their dinner hours are something like 5-7, not super convenient.
We went to look at the "pool," which was really just a door out on to a rooftop construction area that maybe at some point will become a pool. No time soon from the looks of it. The fitness area is about 5 machines and no free weights. The vending machine did have Diet Dr. Pepper, which was kind of exciting.
The rooms are small but nicely decorated. No fridge or microwave was in the room. The bathroom is nice too, but the door is made of frosted glass and it's a sliding door, which made me really uncomfortable. I was glad it was not an extended stay.
The location of this hotel is great! You're within walking distance of several T stops, Boston Commons, the Freedom Trail, Quincy Market, the Science Museum, and a lot of nice restaurants. There is a great Italian place called Anotonio's about two blocks away.
I think when the renovations are finished this place will be pretty nice and worth the money. Unfortunately it didn't look like they were wrapping up anytime soon and they were supposed to have finished in April. | 2 | null |
Great little place to stay! Get a private bath!!
My husband and I flew into NYC 11/28 for a 4 day stay, but an unfortunate turn of events shortened our stay. The staff here was SO compassionate and helpful, that it FAR out weighs anything I could find to complain about!! I would recommend asking for a renovated room, and the private bath was a MUST for me. The elevator is slow, but it does work, so I have no issue there. The room we had was very nice, had seating, a bed, a flat panel tv and a wardrobe. The bed was very comfortable, even had an Ikea mattress topper on it! (I looked bc it was so comfy) The bathroom was nice as well. The only thing that I questioned was no washcloths or hand towels left for us. Bottom line is if you want to go to NYC to sightsee and not go broke paying for a room, this is your place. Close to everything, and a great deal. Wifi only in lobby, but who cares? Not the reason I was in NY. | 4 | null |
not clean poor service
check your rooms to make sure evething works.
check for cleanliness
check into the first room tv did not work call front desk we had to change rooms.
check in to second room it was not clean. | 1 | null |
Uff... Bad Elevators.
This is a great old hotel that has been nicely redone. I would have given it 5 stars but for the elevators. Old, slow, small, and the only way to get into the hotel. You can't even get to the desk to check in with out waiting for the elevators. If more than 4 or 5 people show up at once you will end up waiting for the next one. At first we thought it was no big deal, but after our second night we found it nearly unbearable. Definitely not what I expected from a luxury hotel. | 3 | null |
The quality is slipping away somewhat
I hate to post a negative review for the Emabssy Row Hotel. I have stayed there many times in the past (even when it was part of the Hilton string) and have always had very satisfactory comments to post to tripadvisor. This last stay, however, wasn't as great as previous ones. The heat in our room did not work and we spent most of our time in the room under the covers just to stay comfortable. I reported this to the front desk and they did have someone check it out. They did get it working, but it only worked for a short while before quitting again. We actually ended up just turning it off because it was warmer in the room without it on. Other than that, our stay was decent. The hotel is still in nice shape and the staff is friendly. I'm just concerned that there are some issues with this property that need some attention before it declines any further. I hope this will not the case because I actually like the location and the on-line specials that this hotel offers. I still intend to book further stays with the Embassy Row Hotel, as least for now. I just hope they continue to maintain the property in good repair. | 3 | null |
Bad Experience
I spent this past week at this hotel. Upon check-in I handed the clerk my school travel card and a tax exempt certificate. He accepted both. We were in a handicapped room which was over a bridge and in another area from breakfast. Since my husband was with me and I needed the vehicle the next morning, we ended up having to change our plans and him drop me off so he could go to breakfast since he is handicapped and could not walk that far to breakfast. He went to check out the next morning to find that they had not charged my school card at all but instead applied it to my personal points and there was nothing they could do about it. I called someone at returns and was sent to escalation. After several phone calls, I was told that there was not one thing they could do about it. So what was to be a business trip has ended up costing me 11,000 points. This hotel is very old--nothing like what you see in the picture and I paid $99.00 per night or wound up paying 11,000 points. I'm very disappointed in LaQuinta and after having stayed with them at least 10-12 times a year, I have decided that I will not tolerate being treated in this manner and will stay other places. I have choices and I choose to be treated like a human. By the way, escalation did admit there was a problem with the web site which caused me to be charged points instead of what it showed me on the screen. Be very careful when making reservations! And why didn't the clerk tell me that the day before instead of accepting other payment and running a school card plus the tax exempt certificate. | 1 | null |
Very accommodating!
We had a great time at the Handlery! We were on our honeymoon, and had mentioned that when booking (by telephone), but we hadn't asked for any special room. When we arrived, the management had set us up with probably one of the best rooms in the hotel - with complimentary champagne!
The best rooms are the ones facing the south - with the balconies. There are many others which surround a noisy inner swimming pool - which kids might enjoy.
The location, just off busy Union Square, is great for walking, shopping and getting transit - but not for driving or parking.
Thanks to The Handlery! | 4 | null |
Great Stay. Helpful Staff
We stayed at the hotel on July 8th & 9th and thoroughly enjoyed the experience, Double room spotless and large;comfortable beds, unbelievable pillows. Concierge lounge wonderful.Beautiful weekday breakfast, well attended by an older gentleman who never stopped moving. Hot offerings and even cappuccino and espresso! Weekdays also offer early evening Hors D'Oeuvres and desserts from 7:30 til 10. Computer access, large flat-screen and nice terrace where you can catch a glimpse of a few historic buildings and a tidbit of the East River. Nice on a sunny morning...
I do want to add that the concierge staff was extremely helpful to my son and me when a medical emergency arose involving my daughter on Monday night . Many thanks!
The hotel is a fully renovated old building that formerly housed such famous folks as Georgia O'Keeffe and Alfred Steiglitz . among others. Our party had two rooms, the double being considerably larger, yet the king equally comfortable. Wonderful bellman and doorman to get you a cab or your own car. Word to the wise-parking can be pricey, here and everywhere in NYC. You really don't need a car unless you plan on leaving the city. Save your bucks for more fun stuff and use MTA.
Hotel doesn't have a pool,but you'll be so wiped from all there is to see and do in NY, you won't care. Nice fitness center on the top floor with floor to ceiling windows-killer views-go up and look even if you don't work out. A sauna would be nice... Anyhoo, I'd definitely recommend a stay here for it's location, generous staff and amenities. But do take a walk down the block and check out the Waldorf-Astoria-if just for the history. | 5 | null |
They should call the whole thing a Courtyard
Lets start with the positives - it has a good location and the staff is friendly. As for the negatives, ive stayed in a lot of Residence Inns and these " suites" are miniscule. My 10 year old step daughter said " I thought we were getting a suite" when she walked in. It's s a room and a poorly laid out one. The bathroom opens to the head of the bed and has no fan. There is 1 Tv. The pull out love seat is basically at the end of the bed. It was at least comfortable. The "real" bed was AWFUL. Every time my husband moved I did too. I could feel the springs in my back. They were doing construction in the lobby. I got an email the day before our arrival telling us there would be no problems. Well, if you don't count a different route to breakfast everyday and no 12 th floor terrace and no self parking then I guess there weren't any problems due to construction. The breakfast buffet was weak- Homewood Suites level at best. The pool is tiny and indoors. The exercise equipment was very nice.
All in all I felt like I had been given a plain room with a crappy old bed and ammenities more suited to a Courtyard or Fairfield but charged suite prices.
We wont be back. | 2 | null |
Disappointed
I booked this room based on some of the reviews in Trip Advisor. However, I was disappointed by the hotel. My first room smelled of smoke and mold. It was so bad I checked out right away so they upgraded me to a nicer room with double beds. This room was better, but it still had a moldy smell to it. I was traveling with another person, and her room also had a bad smell of mold and some mold in her room. The hotel is in need of some cleaning up.
In addition, 2 trains came by at night: one at 2:00am and the next one at 2:30 am. It sounded like the train was only a couple of block away and I was woken up twice by these trains. Needless to say I did not get a great nights sleep and will not be coming back to this hotel. | 2 | null |
You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines. | 1 | null |
Great service if you need to stay in the neighborhood
Extremely helpful and friendly service, nice atrium, small bar. Upgraded to room 1901 which a maintenance person said was the only room like it so the following comments apply to that room only: Small room with chair. No desk or work surface. Wonderful view with a large balcony that easily held two tables and chairs. Very large shower stall with floor to ceiling clear glass walls. Shower curtains for the two sides that faced outward but not for the two sides that faced into the room. Unlike a previous reviewer of this room, no problem with the water pressure but it does take a while to figure out how to work the multi-headed shower. | 4 | null |
The 70's are alive
Had a great stay there in July for a few days. Unique with modern painted ceilings complete with ceiling fans. Took me back to the 70's which was a great way to start our trip of America. Good reflection of California complete with the old clocks in the foyer. Free happy hour every night. What more could you want. Comfortable and well located. Would happily stay there again. " You can check out but never leave". | 5 | null |
recent stay
Nicest staff possible. Restaurant has great breakfast, reasonable cost.
But... internet poor, still have TUBE tv's. Rooms should have been remodeled years ago.!
Joe at the pool bar is great! Coll old tile portraits of western film and tv actors. | 3 | null |
Yuck!
Stayed here for a week for a business trip. Since it was going to be such a long trip.
I decided that having a kitchen would be nice. What a mistake.
I opened the cupboard doors above the sink and a 12 pack of empty beer cans, an old pizza box, dirty napkins, and my favorite- the empty box of condoms - along with the receipt showing that these items had been purchased the night before I checked in.
I have not yet told you about the lovely clientel that stay at this property. Or the 4 (yes, 4) cop cars that all pulled up one morning before I left for the office.
YUCK | 2 | null |
Dont belive the Hype!
Stayed from 22nd until 27th March in a Delux King on 30th floor.
Hotel is modern and has a contempory interior, we booked on the basis of the good reviews but am slightly disapointed as they are not that acurate as set out below.
Location- at least 4 blocks from anything resembling a restaurant and main shoping areas start about 6 blocks away so not exactly in the heart of things but not bad (small diner for next door and starbucks across road for breakfast)
Room- Quite small (but this is NY afterall) well presented, fantastic comfortable bed, but overcomplicated controls (lights and blinds) very noisy air conditioning (kept us awake and too hot to leave off could not open windows), not the best designed room with silly TV in bathroom which could only be viewed from the sink and seemed pointless and no soft closure on WC door which banged. Our bath (although not used by ourselves) was dirty (lovely tide mark 3/4 of way up) and was never cleaned on our stay,the coffee and coduments were not topped up every day, the complementary sowing kit had been opened and needles were missing, and on windy days/ nights the bedroom windows rattled and in the corridoors you can hear wind noise. Also the sound deadeneing leaves much to be desired and we could hear clearly other guests throughout the night.
Other points to note - The footprint of the hotel is small compared to most of the other similar hotels so the rooms are spread out over many floors and as only 4 lifts we always had to wait for the lifts (upto 10 minutes at busy times). Also the lobby would get crowded quite easily due to its small size and layout, and although very attentative the bell boys were generally busy with other guests so were unable to open the huge and extremly heavy front doors which my wife could not move.
Overall not a bad hotel, but for the price and the reviews we had read its a bit of a disapointment, think it will have to be the Gansevoort next time. | 3 | null |
Good Location
Location the highlight here - right outside Madison Sq Gardens - so close to Times Sq and easy to get around on the subway. Close to Penn Street station so easy to get to and from Newark. Room clean and nicely decorated (if a little NYC small!).
Check in staff friendly and welcoming - but conceirge totally useless and uninterested in helping us. | 4 | null |
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