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Excellent in a consistently high quality chain
We have stayed in many Hampton Inns, have earned free rooms with Hilton Honors program. This particular inn had staff that all were personally interested in the satisfaction of my stay. e,g, I told the lady at breakfast that I guessed I was too late to get a chocolate muffin. She went to the kitchen and heated me one. We were late arriving, and I made a comment that several other Hampton Inns had cookies at the desk at night. She got me one. We had chosen this particular inn due to the proximity of my daughter's new apartment, she is starting grad school at UT. The movers arrived early so we had to leave the room quickly in a mess (not checking out that day). The cleaning staff did a great job cleaning the room anyway. We will definitely be using this particular Hampton Inn on every trip we make to Austin for the next 2 - 3 years. David W. Bell, MD | 5 | null |
disgusting
everything about it was horrendous. apart from the fact it was very central, that was the only good part. I didn't feel safe here at all. | 1 | null |
Bad start to a fab 3 days
Arrived at the bentley to be met by one of the nicest doorman i've ever met, polite, helpful very nice chap, shame the rest of the hotel wasn't up to this.......the room was clean that i cannot deny, we were promised views of the river, well, if you sat on the window sill, pushed your cheek hard against the window so your eye was glued then you may get a sample view!!
it is very very noisey at night even more so when you have very inconsiderate people staying in the other rooms, i realise this is out of managements hands and at 1.45am they did come up and told the offenders to party in the lobby, stop partying or leave the hotel, it then went quiet till 3,30am when they started up again! the room walls are paper thin, we got our own back the next morning when we turned over the do not disturb signs on the party goers doors!! Feel sorry for the poor cleaner who went in there though, hope they didn't get shouted at!
one word of warning if they take a towel they don't replace it!! After 3 nights we were down to 2 towels and nothing for the floor! even though we asked for replacements they never arrived.
Breaskfast.....well....we were in a bit of a rush for this and were the only ones in the restaurant, all we wanted was tea and toast, they only had 1 english breakfast tea bag which myself and my sister shared, we dunked it in the 2 lukewarm half cups of water, out husbands had some other tea which by the looks on their faces was clearly quite disgusting, we ordered 2 rounds of toast each, i even said 8 slices, we got our 8 slices, 4 whole slices cut in half!!! for this pleasure we paid them $34,50!!!!over £20 for 4 slices of bread 3 teabags and 4 half cups of lukewarm water, hence didn't eat there again.
The light switches in the room were quite frankly tempermental, worked when they wanted, had to beat them a few times, had to get maintenance up, who to be fair were very prompt but even after repair lights still never worked properly.
i cannot say it was the best hotel experience i've ever had, but the beds were comfortable after a long hard day walking round and seeing the wonderful sights of new york | 2 | null |
Disgusted
We stayed at your facilities on 9/21 thru 9/23. We have to check out immediately in the morning finding out that my children we bite by bed bugs. This place is loud. We have our neighbors slamming the door next to us. The front desk was not helpful at all. | 1 | null |
Exceptionally Friendly Staff
As a seasoned traveler, I was very impressed with this hotel and the exceptionally friendly staff. A front desk team member, Akasha, is simply terrific. Her "greeting" is genuine and cheerful! I'm here on business but will be back with the family!
Room is clean and very comfortable, too. | 5 | null |
Hmmm.
My son and I were really looking forward to two days on this property. Due to the high temps during July, we spent each late afternoon and early evening in the waterpark (2-4 hours) and, truly, that was enough time. There really wasn't a whole lot to do if one wasn't golfing, playing tennis or working out at the gym. There are three slides, a lazy river and volleyball and basketball area. Regarding the volleyball and basketball area, there were only one or two balls for the whole resort to share. This doesn't make sense to me. Also, the lazy river was very long (nice) but not fully functional on either day. The rapids area did not work. A note for the resort: I would recommend that staff remove unmanned inner tubes from the river because they get in the way of the general flow of things. There were probably 10 empty inner tubes for each guest during our visit and the tubes impeded our journey.
The resort was probably at less than 30 percent capacity but I had to really push for a complimentary upgrade to a room within 100 yards (no kidding) of the water park. We loved the ping pong (only one table that we knew of) but had to seek out the paddles and balls. There was no sign indicated where and how to acquire them.
The rooms were clean.
We only at the Mexican restaurant on site and it was absolutely horrible. No kidding.
I will definitely not stay at this resort again. It wasn't awful by any stretch of the imagination but it looked much nicer online than in person -- hence, the reason for my negative reaction. | 2 | null |
"Fluffy" Pillows!!
Of course, it takes more than just fluffy pillows to make a hotel great. For this Homewood Suites, the fluffy pillows was just the start. This property is a spectacular home away from home. The decor, furnishings, kitchen, living room, lobby, dining area, pool,....everything was great. If you are headed to Peoria, AZ for spring baseball, it is a little out of the way. But this Happy Valley location is next door to great shopping and has easy highway access to downtown Phoenix. Staying in? The breakfast isn't a simple continental with waffles; there is always 2 hot items. And get this; late afternoon, they serve a light supper complete with beer on tap! Oh, did I tell you about the fluffy pillows ;>). | 5 | null |
Bed Bugs!
I stayed at the Doubletree while in Houston for business in March. I usually never write reviews, but I feel its necessary to share my experience with this hotel. The first night I stayed in my room I discovered bed bugs in the bed. I called the front desk to switch rooms, which took over an hour, and was finally given a room only three doors down from my original room. They were apologetic and had an exterminator come out the next day, but I never received a discount or refund of any kind because they would not admit that they actually have bed bugs. I still have bites on my legs and feet and am terrified I have brought them back home with me. Do not stay here! | 2 | null |
The rooms were so-so. Poor staff manager
Staff was very unpleasant to work with. I booked for 2 double beds but I got one king size bed. No pull outs. Staff was not accommodating to any of our requests. Next time I will be selecting another hotel. | 2 | null |
This property has potential with the right management.
I recently stayed at this hotel with family while I was confirming a diagnosis od cancer at MD Anderson Cancer Center. Like other reviewers have stated, it is an older property. There has been money invested in some of the decor issues, but the systems need to be addressed.
Slow drains and plumbing.
Rooms smell of mold because old a/c units run almost constantly and don't drain properly.
Small room for three people for a week, especially when one is ill.
Actually witnessed a breakfast server put items that had been boxed up by a guest for carry-out and not taken back onto the buffet. I only ordered from menu from then on.
The staff tries to doma good job, but managers were barely visible the entire week we spent there.
You would do better staying at the Crowne Plaza River Oaks! | 2 | null |
Pleasantly Surprised!
We were traveling up from Charleston for a concert at the Fillmore and chose to stay at the Hyatt House only because almost all the other hotels were fully booked due to the Panthers game that night. We encountered car trouble on our route and didn’t roll in until 7PM, an hour before our concert. Kelsey at the front desk was so sweet and accommodating and offered us a free round at the hotel bar in honor of our wedding anniversary. We were so pleasantly surprised at such wonderful customer service!
Our room was fantastic—great for one night or for a week. Our Studio King had a comfortable couch, kitchenette, and spacious bathroom. The color scheme of the hotel was very sophisticated—I definitely felt like we were staying in a W Hotel, not a Hyatt!
My only complaint would be that the bathroom sick was adjacent to the bed, so there was no way to use the sink without waking the person sleeping in the bed. The shower, which was in its own room, was huge and amazing. We loved the flat screen TV and full fridge and microwave. The mattress was quite comfortable but the pillows were a little too soft. We walked down to the CVS at the Epicenter (not even a block away) and bought some snacks and beer to enjoy in our room. There were lots of bars and restaurants in the Epicenter.
We didn’t use the valet parking--$22 was a little over our budget. We parked across from the hotel at a lot for $16 total ($10 night of Panthers game and $6 the next day). There is ample parking all around the hotel in paid lots so don’t feel like you have to use the valet if you’re not interested.
The food at the hotel bar was quite good in comparison to the other places we ate in Charlotte, and reasonably priced for hotel food. Bartenders were very nice and friendly.
If you’re a guest taking in a show at the Fillmore (or NC Music Factory), take the Hyatt up on their offer to call you a town car. For only $2 more than a taxi, we enjoyed a ride in a comfortable town car to our venue and arrived in style!
We can’t wait to come back for another show and we will definitely be staying at the Hyatt House! | 5 | null |
Stolen Property
I stayed at the Renaissance in May for a 3-day conference. If I had rated this hotel while I was there, it would have probably gotten a 4 out of 5. However, I waited to write a review after returning home and discovering that someone from the cleaning staff had stolen an Ipod I had deep in the recesses of my luggage. There are a couple of comments I will make about this situation:
1. I stay in hotels at least 20 to 30 times a year. I stay in, at least, a 3 star hotel or better each time. If you are paying the extra bucks, you want to feel you are safe and comfortable. I have never had any cleaning staff to steal from me before until I stayed in this hotel.
2. No, I didn't report it to management. I would imagine they would not have believed me while I was there. Believing me after returning home and then notifying them means they would not believe me at all. If they care and keep up with their reviews, they will see this one.
3. The theft bothers me. But, the thing that really got under my skin is that I had the Ipod buried under dirty clothes, including undergarments. It wasn't just laying in my suitcase so that if it was opened, a person could readily see it. That made me feel violated. It also indicated to me that my suitcases were searched thoroughly.
If the conference is held at this hotel next year, I will not go unless I can be placed in another hotel. One experience is enough for me. Oh, by the way, the Ipod had my name on the back. That person was really desperate, in my opinion, to take something they will always have to explain.
Room service was handled in a very appropriate manner. The food was good, and the service was fast. | 1 | null |
SAMO Courtyard
Nothing special, nothing terrible here. Just the same old, reliable corporate sterility. Clean enough, quiet enough, comfortable enough.
The harbor view from upper floors takes the edge off the sameness, as does a jaunt up the road to Belle Island Seafood for a lobster roll or fried clams with their flaky onion rings.
The location is convenient enough for an airport hotel, and free parking helps. Although the front entry is one sited of busy Rte 1, swinging out the back of the parking lot, enables the reverse direction easily and safety. This is fine if you've had your fill of Boston, but I can't recommend this location for tourists because it isolates you from the historic sites and urban life. Like most airport hotels, you'll need to leave the area if you want dining options.
Alternatively, most mornings, there are taxis lined up in front to get you to your meeting. | 3 | null |
Trendy hotel in the heart of DC-great location!
I booked this hotel for my husband for a conference and it exceeded my expectations. I don't know if it had been recently renovated but it was very clean, with an Asian decor since it's right in the heart of Chinatown. the free breakfast in the morning was lovely with a lot of variety, and I enjoyed the free coffee and tea left available to customers all day long. the staff was very friendly as well.
the location is amazing! i used to live in DC so i can tell you its a great place for anyone visiting from out of town. it's a few blocks from the Chinatown metro which is easy access to the yellow to National airport or a few stops from Union station. it's also only a quick 15 minute walk from union station and 8 minutes from the convention center. very close to the national mall and the major sites.
enjoy! | 5 | null |
old and tired April 2012 not worth the money
I stayed five nights in the hotel in April 2012. The location is great just a few blocks away from all the action of time square. I found the front desk staff average to poor and the concierge team very good. The first room I went to was grubby and tired so went back to the front desk to move and found the front desk staff unhelpful, who moved me to a room on the same floor. This new room was quite and I was able to have a good nights sleep each night. However new room was also grubby and was very tired, but I could not be bothered going back to the front desk and accepted this as the hotels standard. The room really let the Hotel down and I don’t think it is worth the money I spent. Photos are of the room I was moved to, thier second effort. | 3 | null |
Beautiful setting, rooms need updating
Stayed at the Catamaran with my husband and 3 children in a large suite. We chose this resort as we were attending a wedding there. The beautiful property is lush with plants and birds and sits on the bay. Unfortunately, the room we had in the tower was in need of an update. It wasn't very clean, the carpet felt dirty. Tiles in the bathroom were broken and needed replaced. There was a small kitchenette and a pull-out sofa bed as well as 2 queen beds. Everything looked tired and outdated. Because we were on the bottom floor of the tower, we had a sliding glass door that opened to a small patio on a lawn with beautiful palm trees, lush foliage, and ducks waddling by. Didn't get much sleep with all of the noise in the area of the tower. Loud people shouting and playing music at all hours, as well as sounds of fighting on balconies above us kept us awake. The wedding was nice and the bay and gardens are beautiful. I wouldn't choose to stay here again. | 3 | null |
good price/ comfy bed
We stay at a lot or Rodeway Inns, this is a good one. Clean room, modern t.v. nothing fancy,but the bed was comfortable and the hotel was close to everything. I will book a room again if the need arises. I was also very surprised at the price for our weekend stay. | 4 | null |
Staff need an attitude adjustment
Arrived and the valet parking attendant was great, really friendly and helpful. Things went downhill after that.....Front desk staff wouldn't let us check in early, but they did offer to hold our bags, that was nice. Room was very comfortable.
The restaurant on the second floor was unbelievably slow. The service was so slow, it took 2 hours for a dinner. It turned out that we weren't in a rush, but if we had been, there was no way the staff seemed to be able to help. There appeared to be one waitress, helped by the bartender, for the entire place. Then the next morning, it took 2 hours for a breakfast! I know there was a large (wedding I think) party, but come on folks, you should be prepared for that.
Up early one morning and when I asked the front desk guy where I could find a local place for coffee, he shrugged, said he didn't know, and went back to watching tv. Asked another question later at the front desk and got a blank stare.
Internet worked one day, and didn't work the next. Staff was so unfriendly I didn't bother to ask them to look into it.
Wrote a letter and never heard from them.
Great place if you're on your own and don't need any help/questions/service, etc.
Can't believe this place really has a manager. If it did, and he/she spent one hour in the restaurant, they'd see for themselves. | 2 | null |
Great Hotel
Just had a Fabulous 8 night stay here from the 27th June.
Before and after my stay i have read many reviews on here and i am quite surprised at the few bad reviews that are posted re this Hotel.
Our room on the 19th floor had wonderful views of the Bay and City. I was a bit worried about this as we had paid for a room with a Bay view and did not expect to be able to see the City skyline and had read all the reviews that warn you of the noise that can be heard from the city view rooms that come from the train lines that are right across the road !
It is true that you can hear the warning bells from the barriers and the horn from the city trolleys but niether are a problem. The Horn from the very large Freight train that passes by i think twice a day ( one in the middle of the night ) was more of an issue but saying that we were only disturbed twice during the eight nights so not much of a problem at all.
For me a visitor from England i thought the whole train thing outside the Hotel added Charm to the experience, the track goes the whole way down the bay so if it is a problem it is shared by every other Hotel and private property in the area !
We did'nt use the Hotel facilities too much as we were always out and about around the city but the staff on reception etc were all top class. The pool area is very pretty with room to sit or lie around in the sun. Everytime we asked we were given as much help and advise as was needed about getting around the city or attactions etc.
The rooms are in my mind excellent ( although we did not have a bath tub as i believed we would get ) and cleaned to a high standard every day. I was not aware there was a water taxi across to Coronada so perhaps that should have been advertised better !
There is a UP's room where you can check in on line for your flight home as well as Flight information, news etc supplied on touch screen equiptment in several areas. There is plenty of room around the Hotel to sit and relax or just Chill a little.
A Star Bucks, a gift shop, a cafe, a gym and restaurants, all you need.
I would definatly recommend this Hotel to anyone and by the way San Diego is a Wonderfull City x Shame about the Fireworks on the 4th ! x | 5 | null |
Overnight before early flight
We stayed here for one night before an early flight from SEATAC the next morning. Check-in was fine and they have a convenient computer right by the desk where you can print your boarding pass. We were pedestrian passengers on the ferry from Bainbridge Island to Seattle, and there were plenty of cabs to meet the ferry and the ride to the hotel isn't very long.
It was just a quick overnight stay, but the property was as you'd expect a Marriott to be: clean, smartly decorated, professional staff, everything functional. The indoor pool was pretty although we didn't use it. The complimentary shuttle to the airport is timely and convenient. I would definitely stay here again. | 4 | null |
Location trumps average facility
Located 3 blocks from the Capital building, Liaison is the ideal location for those who want to tour the area but also escape back to the hotel for rest on what are some very hot days. They've gone about as far as you can to make an old and average facility seem upscale, but it does not quite reach 4 star quality. Staff is eager and helpful, but restaraunt was only average at breakfast and cost close to $100 for 4. Major detractor is what drew us there, the rooftop pool which is very small for the size crowd it draws, including non hotel guests. There is insufficient seating and especially poor shade on a very hot 100 degree day, duh! Umbrellas are few and even those are mostly subsize. Bar was slow.
All that being said, the small room was clean and comfortable with a small bathroom. Got what I paid for minus the "easy to fix" pool experience. | 4 | null |
Nice breakfast, but not nice rooms or location.
This property may seem moderately close to the points of interest, but it is not. There is constant noise(noise that sound like dump trucks), especially in the early mornings. The rooms were painfully small. My college dorm room was larger by a country mile! The beds are usually comfortable at most HGI's, but I think these are quite worn and need replacement. This property has the WORST TV's I have encountered in my travels! They use a X-large cable box that has a 3-4 second delay! So when pressing channel 208(example), the TV will first recognize channel 2, then the delay kicks in as it goes on to 08! UGGGGHHHH!!!! It will take 5 attempts to watch a single channel!!! The remote has 80 buttons(slight exaggeration and yes, I am very tech savvy) with no sleep button. (Dear Hilton, since some of your locations are treating TV's like rocket science, here is the formula you should use for the future: nice HDTV's that DO NOT blast the volume when you first turn it on, channel changing without annoying delays, and a simple remote with a SLEEP button). It is that simple.
The one positive is that the breakfast here was surprisingly good and the servers were very warm and friendly. | 2 | null |
Nice little hotel with perfect location
It's a small hotel with excellent service, making it easy to check-in, check-out. Concierge services were excellent with good recommendation for restaurant and taking care of reservation.
Willing to help checking out and trying to contact Amtrak day before hurricane. | 5 | null |
Amazing time out in the Big Apple
You might be reading several negative reviews on this amazing NewYork hotel around here but I have to confirm the opposite! We had a wonderful stay at the Barclay back in May this year, in a King Executive room which was simply perfect.
Front desk staff was friendly and more or less helpful (when I asked for a room located as high as possible my request got rejected saying room had already been assigned). Concierge always smiling and offering their assistance.
The lobby speaks for itself, spacious, elegant, smelling of fresh flowers 24/7. As soon as you step inside you feel like you are back home.
The room was not huge but it was just enough for a NYC hotel room. The bed was comfortable and I just loved their linen. This is the point when staying at InterContinental or a cheaper chain makes a difference. Our room was on the 11th floor (if my memory is right) facing Lex and the noise level during the night really wasn't as bad as many claim. Bathroom was neat and clean and to my greatest pleasure there was a spacious wardrobe with plenty of hangers.
Yes, the tv is a bit dated but who wants to watch television when in NewYork? Definitely not me...
Location could not be better, within walking distance to all sights you might want to see (except for the Statute of Liberty but you can survive a ride on the metro). Grand Central, 5th Avenue, Rockefeller Center, Times Square all within 5-10 mins walk.
I would surely recommend this fab hotel and can't wait for my next visit.
See you guys at the Barclay! :-) | 5 | null |
Expected better of Marriott
My friend and I spent 3 nights there for Dallas Market. First night we were tired so left the car with the valet (mandatory 23.00 a day) and went down to the one available restaurant. Nice lady seated us and we listened to the wind whistle thru for 30 minutes. After I got up and went back to the hostess, she at least got us some water (no ice, just water). We started visiting with the groups on either side of our table during dinner and they got the same service we did. After we were finally served, the food was great, except for the shrimp cocktail, which tasted a little strange. I thought it might be some unusual herbage in the boil,
but by midnight I was ill. There was a strange repetitive noise all night in the A/C fan. After letting them know about it, it was fixed the next day, and they said they could offer us breakfast. (Did not want more food)! Shower was great! The room was pretty clean except for the dust bunnies on the bathroom floor that got all over my slacks when changing clothes. Don't think we will be going back. | 3 | null |
Fine but location a little suspect.
Stayed at this hotel overnight on May 15th and 16th, 2012. Check-in went fine and smoothly but for whatever reason the temperature inside the hotel was extremely warm. My room, in the North Tower, was also unbearably warm and the windows were unopenable as well. Took some time to figure out how the airconditioning unit worked but even then it still took 3-4 hours for the temperature inside the room to drop to 70 degrees. By the time I took a walk around the block that the hotel was situated on it had become dark outside. During that walk I saw various homeless people sorting through the public trash bins, drinking out of paper bags and loitering around in the various alley ways. On an adjacent block lined with abandoned and run-down properties, there were three individuals on their soapboxes using loud and gruff voices to broadcast some type of diatribe (inaudible) over a loud speaker system. Decided right then and there to head back into the hotel and spend my time in Baltimore during the evenings inside the hotel and not wandering around.
Regarding the hotel itself, the bed was comfortable and offered plenty of room for one person. The room was clean. The television was good and easy to use. The shower was fine but the toilet backed up during its second flush. I notified the maid that there was a problem with the toilet before I left for the day and the problem was resolved when I returned in the late afternoon. One evening I used the hotel gym (only used the elliptical unit) and thought it was a good set-up. The pool wasn't opened yet, but I noticed a maintenance worker one afternoon patching the pool bottom and putting a fresh coat of pool blue paint, so I woudn't be surprised if it was going to be open soon.
The restaurant was just okay. There were plenty of televisions broadcasting a number of sporting events (which was fine by me) but the meals that I had (fish & chips one night, chicken parmesian the next) were only average at best and I wouldn't be a regular patron at this restaurant if I were dining for pleasure. There was also a foul odor, like a floor mat that gets gets saturated with detritis and moisture that becomes rank over time (think stinky foot odor), that came from behind the bar.
The hotel staff were pleasant and helpful all around, so no problems there.
Overall, some good elements and overall just an average experience. | 3 | null |
1 hour wait in line to check in
Looks nice on the outside, great location, and it's over an hour wait in line to check in, because they only have one person at the desk for an insanely long line. Then the room! The bathroom was full of black mold the tub was NASTY and drripping. Repair this place! | 1 | null |
Don't go here, unbearable
When we first walked in we thought we made a wrong turn into a brothel. The decor is tacky unsightly and dingy. After our trip through the maze of vertigo inducing hallways we made into our first room. We didnt stay long because it was 80 degrees in the room and the knobs on the AC didnt seem to be connected to anything. After an argument with the most unhelpful staff they moved us to a new room, big mistake. The room was even smaller than the first and smelled strongly of mildew. The floor was visibly dirty and the walls were scuffed and dirty. Ive never been claustrophobic until i stayed in this room, there was no where to move or walk or put luggage. If youre more then 5 foot 6 inches tall expect your feet to hang off the bed. Long story short we had somewhere to be very early in the morning and didnt want to deal with staff one more time, avoid this place. | 1 | null |
I wish I could say it was fabulous, but
Well, let me start off with the best things about this hotel. The location was perfect for our needs, the beds were very comfortable, and the staff very friendly and helpful. But ..... I wish this hotel would spend a little money and upgrade their windows. The street noise was intolerable even with ear plugs. We later discovered a fire station was located a block or two away, and since it was the Saturday before Halloween, the engines were busy that night. The following night was the night the Giants won the World Series, and the street noise was unbelievable. So, we probably got maybe 4 hours of sleep per night. My other complaint was the mold on the window in the shower area. It looks like they painted over old mold which is now coming up along with the new mold. Another correction that could be made with new windows.
I understand that this is an older building, but just a little help could make this hotel more enjoyable. | 3 | null |
At least it was clean - but they should fire everyone at the front desk
I flew into Philadelphia as part of a wedding party. I notified the front desk I would be arriving later in the evening. Another group in the wedding party dropped off some of my belongings at the front desk for me to retrieve prior to my arrival. When I got there, first, nobody knew anything about my belongings. We finally found someone who knew what was going on there.
Then, Girard, at the desk, tried overcharging my debit card for the initial authorization. This had the effect of shutting off the card, as it exceeded the single purchase limit I've placed on that card. So, at midnight on a Friday night, after he screwed up, this guy stared blankly at me, offering no suggestions, advice, or assistance of any kind, until another person in the wedding party stepped in and put the authorization on his card.
I'd reserved a room with two queen beds. I got two double beds. This wasn't because there were no rooms with two double beds, though. I know this because the person whose card had to be used for my room had reserved a room with a king and sleeper sofa, which he wasn't given. Instead, he was put in a room with two queen beds. Due to the hustle of being in a wedding, I didn't bring this to the desk's attention until I checked out on Monday. They tried giving several excuses, all of which amounted to it being my fault because I didn't report this earlier. Then, they offered $10 per night off my stay.
This was just my room. They also emptied the bride's belongings out of her suite, because someone erroneously thought she was checking out 24 hours before she had booked. Girard was at the desk at midnight that night, the night of the wedding. First, he claimed her things were removed so the suite could be cleaned. It wasn't cleaned. Then, he located everything in the lost and found. This was on her wedding night. Nice.
Other people were informed when they arrived that there was no room reserved for them, even though they had made the reservation.
Monday morning, when it was time to catch my plane, I had straightened the locked debit card out with my bank and went to the front desk. First there was the conversation attempting to blame me for being put in the wrong room. Then, I gave them my card, they swiped it through their register and printed me a receipt.
After arriving home, I realized they had charged my friend's card, the one used for the initial authorization, instead of mine. Over the past month, we've gone round and round with them. Finally, my friend just had his card issuer decline the payment on his card, and I'm working on speaking to someone to straighten this out.
I expect a much higher quality of service from a place bearing the name "Marriott." This is frustrating and disappointing, and I still have to deal with a bill they messed up. | 2 | null |
A NYC treasure!
We stayed here from 11/8 to 11/13 and had a great experience. The room was comfortable and clean. The staff were helpful. The cost (for NY) was reasonable. We had a fridge and microwave. A huge Food Emporium is a block away. We walked to Broadway shows (Book of Morman and The Heiress) and Times Square. The restaurant in the hotel is a fabulous French restaurant. We had breakfasts andcother meals there. We have stayed in many hotels. This was one of the best experiences we have ever had! | 5 | null |
Hobbits roaming my floor
I didn't have any preconceived notions about my stay at this hotel. I wasn't really a fan of the Galleria mall so no built up excitement.
Upon arrival I the lobby was bustling with lots of people no problem we were checked in very quickly and the people were super nice and talked to us while we waited. We were put on the 5th floor which is the pool floor. We were excited about that, I wanted to work on my tan and the kid wanted to play in the water. However, learning that there was some kind of superhero comicbook type convention going on that was using the pool area was not cool. Not to mention the fact they were partying outside our patio door every night of our stay was also not cool. They were not very loud, or we would have complained. It was just a big inconvenience. Not being able to let sun into the room without a hobbit, some power rangers or Harry Potter looking at us was annoying. We also never got to the pool.
It would have been great if we had been informed or at least put us on a different floor. We are not complainers but it was rather unsatisfactory. | 3 | null |
hotel to explore the city
Perfect location at Times Square, fifth avenue, grand central terminal nearby. You don't need a taxi or metro to go to the empire state building, top of the rock or central park. Clean but rather small standard rooms (normal in New York and bigger than expected), ok for 2 people. No restaurant or bar in the hotel, but given the location that wasn't a problem. Luggage room available. A very good hotel and if we visit New York again we will stay at Mela. Only two negative remarks: poor free wifi (we could not skype) and when you have a room at the street you hear the "zoooom" of the airco of the other buildings. | 4 | null |
What not to do with an old property
What a disappointment and I feel ripped off on the rates I paid.
First off I have to say the employees are very good and friendly. No complaints at all in that area.
Now to talk about the facility. Its old and has way too many coats of paint trying to cover years of damage and neglect. Holes in walls, exposed wires in lighting fixtures, primer on ceilings, airport style water faucets that sprinkle water. Elevators that are at best scary. Broken down entrance gates to parking garage. I could go on.
The worst of all is the beautiful courtyard of the hotel. What a great place to relax in the sun and cool breezes while you sip a cool beverage and wait for your dinner. Unfortunately the reality is the beautiful courtyard is the "smoking area" and reeks of stale cigarettes. This is a huge courtyard and unusable due to cigarette smoke. What a disapointment.
We won't be returning. | 2 | null |
Good location but you must make allowances
Arriving late after plane delays & baggage on a following flight,we found the room was not booked despite hotel confirmation no. After some checking he gave us a room but we had to move in the morning.Apparently,bags arrived after 10pm but he didnt contact us but waited till morning when I asked if they have arrived.We needed our bags there & then!!.. The room's air conditioning cover was lying on the floor. We couldnt attach it,so we left it in the corner of the room.In the morning the women said we didnt have to move.There was some breakfast but they ran out when we came to the reception area where it was held.We didnt worry about breakfast.Room was not that clean.No shower but a big bath.We paid for another night (the 4th night).A different clerk asked us to pay the extra night.I said we had paid.I said I dont know where i put the receipt.Please check with the staff member who took our card & payment!!!!!
As we are Australians enjoying your country we really didn't get angry,we categorise all this as part of the adventure. See what age does to you(fifties).
If you are prepared for the above,it is a good, value for money, location,close to Beale St,the place for all the music. The area may be a little intimidating at night but stroll along Union St to Third Ave & back was ok by us.
Cheers | 2 | null |
Arrived Early and was treated to an Upgrade!
Recommend joining the Trump traveler reward membership. We arrived a few hours early and were just going to drop off our bags so we could make a 1:00 lunch reservation nearby. But the desk staff was very friendly and had a great room booked for us, just waiting for the manager to inspect and release it to us. We waited about 15 minutes, but then learned with their apologies that the room had an issue and had not passed inspection. So we stored our bags and grabbed a cab and still made our reservation at Le Eco'le at Broadway/Grand (the restaurant for the International Culinary Institute formerly the French Culinary Institute where the graduating chefs prepare service).
Received a call during lunch to let us know our room was available whenever we were ready to check in (keep in mind this is still earlier than the 3:00 published time). Upon our return, we were recognized by the desk staff who had been the one who phoned me earlier and so surprised to learn they had moved us up to a big corner suite with a lovely City view! I was so pleased I had splurged to stay one night at the Trump SoHo! What a view. We were in the middle section of the tower, which was above all of the surrounding rooftops. And the empire state building was in full view!
Make sure you set your alarms if you need to wake up... the bed was fabulous and the linens were so soft - I was so warm and snugged in I did not want to get up! Based on info I submitted in my reward card profile, we had plush down pillows chosen from a wide variety of pillows from their pillow menu (some are scented). My super deal included wi-fi in the room. We had a soaking tub and rain shower in a very spacious bathroom. There was a half bath at the entry, which would be nice to close off your sleeping area if you have visitors during your stay.
We had breakfast at the cafe on the 2nd level. Very small, but we did not have to wait to be seated and we did enjoy a nice meal. There had been some confusion about a request with the fruit salad and they accidentally prepared a 2nd order. We explained the misunderstanding and they were so nice about it, boxing up the extra order so we could take it with us. Carried it to a cute little park, found a bench and watched the SoHo occupants enjoy their Saturday.
We never made it to the pool area as there was a large wedding party at the hotel on the night we were there, so elevator travel was too risky for just a quick look before dinner out. Although cabs were not abundant at this location, the doorman was able to flag one down for us each time we went out (but it wasn't raining). Note of caution: if the doorman says something is only 4 or 5 blocks away, don't believe him. Try15 blocks... we would have gotten a cab since it was really hot (100 degrees) that day.
I did find a promo code that offered a room upgrade, but after I used it learned that deal had expired a year before. But, that might be the reason why they moved us up to a corner suite from the nice king room I had booked. Although this was a $$$ splurge for us, it was just for one night and it was very memorable! We had the nicest view, a lovely room and were treated as very special guests! | 5 | null |
Overwhelmed
Pros: Solid location, nice common area, well-appointed rooms, Club level lounge a good sanctuary, associated health club fantastic.
Cons: Club level room overlooking bus-station parking lot, bath towels ripped, phone calls to housekeeping unanswered (after room not serviced by 3pm), Club level service spotty (Mark was great, rest were average at best), front desk lines long. | 3 | null |
Standard Hotel, Great Location, Excellent Customer Service
The room was adequate and nicely decorated. The bathroom is very small and has an air vent that's loud and could not be shut off or closed.
Free access to the fitness room which included a pool, hot tub, exercise machine and weights.
The hotel is located downtown with easy access to many restaurants and shops. The meeting rooms were adequate. Wi-fi access is available for a fee, although I was told that you had to pay for every device. I happened to have a laptop, iphone, and an ipad which at one point I was using all at the same time.
The concierge and front desk staff were helpful and customer-service oriented. | 3 | null |
Very enjoyable stay
We stayed here for over a week in February 2012.
The staff were lovely and made us feel very welcome.
The room was lovely and big.
The hotel itself is a really nice building in Georgetown, just off the main shopping section - so it's quite, but close by.
The gym is good, but small - I also had a treatment in the spa, which could have been better, it was slightly shorter than it was supposed to be and the therapist wasn't that accomplished.
The one thing that didn't live up to expectations was the restaurant - we had breakfast one morning, it was expensive and we were waiting around for a long time - the service was terrible, for example they brought the toast but with no cutlery, jam or butter - so by the time the other bits finally arrived the toast was cold and hard! Not what you expect somewhere as nice as that.
We also had small bites to eat during the superbowl - but again the service was sloppy. | 5 | null |
Do not book
Do not book this hotel. We had booked a room which said it has two queens and a sofa, and since we were a family with three women and one man, it would work. The sofa turned out to be a hard plastic bench thing, which you could not even sit on, never sleep on! We asked for a cot, but the room was too small to accommodate. So my granddaughter slept on the floor, in a hotel which cost hundreds of dollars a night. Bathroom very small and uninspiring. Find another hotel. | 1 | null |
How do they not know that the shower is broken?
If you look at my other reviews, you will see that I'm very positive and highlight the positives of a hotel or motel. This is my first negative review, and I'm bummed about it, but feel that it's necessary. I arrived at the Fairmont in Chicago this last Wednesday night, very late. After getting to my room, I settled in and went to take a shower. Low and behold, the shower knob, no matter which way it was turned, did not produce any water. Now, I understand water issues and fix it issues, but I was disturbed to think that the cleaning staff had not alerted building management to this issue. Seems like it would be difficult to clean a shower if there was no water. Instead, they just set the bathroom like it was perfectly clean and ready to go. As I looked around the room more, there were stains on all of the furniture. It seriously looks like they got genuine "retro" furniture - maybe from an old frat house, I don't know. It was too gross to sit on. Before I had time to take photos, the staff brought me a key to a different room. While the new room was much bigger, at 5AM, after 3 hours of sleep since the shower debacle, I found out why no one was in that room. The elevators were literally located on the other side of the bed headboard. All I could hear were the elevators going up and down, which sounded more like a motorcross race. Ugh... Thanks for upgrade Fairmont! Unfortunately, due to travel, it looks as though I will be staying her more often... Grrr.... Now I know to ask for a working shower and a non-smoking room as far away from the elevators as possible! I would suggest that you do, too! | 1 | null |
Worst Service I've ever experienced
I was here for a business trip. I've been in a lot of very expensive, and a lot of very inexpensive hotels in my life. This may have been the hands down WORST, at any price point. I have never in my life experienced such bad service. At first I thought it was the guy serving us at our corporate dinner event, who acted like he wanted to throw the drinks in our face each time he served us (his name was Antonio). He repeatedly shoved at me bottles of sparkling water that clearly needed a bottle opener to open, without offering to open them, and I had to request that he open them over and over. We experienced even worse service in the Tonga Room, where a server bumped into someone and dropped his tray, and instead of apologizing, he was FURIOUS and blamed the guests. This caused him to back up into me, stepping hard on my foot, and he did not even look at me in apology. I will never go there again. Even the lobby bar was stuck up and extremely non-customer oriented.
In addition, the banquet service for our corporate event was horrible. It took our ~60 guests almost an hour to get through the 1 buffet line they set up. The water heater also went out, causing everyone to have ice cold water in the morning. If this were my hotel and that happened, I'd comp everyone's rooms. NOT A WORD WAS MENTIONED. This is virtually the only thing you have to do as a hotel is provide a hot shower and a bed!
I won't even get into the fact that many of us felt sick while we were there, people were sneezing left and right and complaining of allergies. It's extremely dry in this hotel (I'm from the Bay Area so it's not just the climate) and my nose and skin were going crazy. Room service breakfast was TERRIBLE, cold soggy toast, and I paid $45!! Not to mention that parking costs $54/night, don't get me started...
In sum, DO NOT STAY HERE. I'd rather stay at a Motel 6. Seriously. | 1 | null |
The best ever!
My last visit to Lake Austin Spa was 9 years ago, and I have always wanted my daughter to be able to go with me, which finally happened.
While we were there, I suggested to my daughter that we ought to try a new spa each year....her reply was, "Why? It doesn't get any better than this."
My description of Lake Austin Spa is "a step out of reality," and hers is "a luxury adult camp."
The only downside is that we had to leave! We were there for 4 days, and next year plan a week! | 5 | null |
Lovely graduation weekend
We were very pleased with staying at the Palmer House...the registration staff were friendly and helpful, the lobby was lovely , the Potters bar had wonderful food and drinks, and we had dinner at the Lockwood where all wait staff were attentive and the food was gourmet and delicious.
Only a few things that could make the stay even better:
There were long waits at the elevator, given that only two were working at one time, altho' there seemed to be other elevators on the floor...
The rooms could use a set up for coffee and bottled water.
Other wise, would fully recommend staying here...a lovely treat for sure. | 5 | null |
Very Nice Property
Located in the Plaza of the Americas area. Skywalk access is available to various nearby buildings. A former and recently remodeled Westin I believe. I had a very nice room with an inside view of the shopping mall/ice rink. The staff is very helpful and attentive. The Concierge Lounge is extremely pleasant and nicely decocorated. I was told that it might be the largest hotel Concierge Lounge in the USA. It is a very nice place to relax, conduct business, meet friends, etc. It was staffed last week by two friendly and helpful attendants. My only observation was the lack of Christmas decorations!!!! (which the attendants indicated they would address). | 5 | null |
Bad customer service
We were told on the phone the Omni had a room with 2 double beds. When we got there, they only had a king room. I can't sleep in the same bed with two teenagers! They didn't have a rollaway and only offered to send us extra bedding so someone could sleep on the floor! They offered nothing in the way of concessions to make the mistake a little easier to swallow, so we cancelled and went to a different hotel. This was a major imposition...we already had the car unloaded and it took awhile to find another hotel close by with availability. Maybe they could have offered 2 single rooms? Other credit at the hotel? Bad customer service!! I won't be returning. | 1 | null |
Great Service and Location
Just stayed at this hotel for business last week while I was in D.C. From the reservation process through my departure everything was perfect! The front desk crew was friendly, especially the concierge that just started last week. She had some great recommendations on where I should entertain my clients while I was in town. Rooms were big and comfortable with a separate desk area where where I could set up for the week. Will definitely be back again. | 5 | null |
A Dicey Bargain
If you reserve direct online with the hotel, you can get some pretty good rates at times when other hotels are gouging. The parking is a plus, the neighborhood sketch but improving. The worst rooms are on the back of the building overlooking Crackhead Alley. Avoid at all costs. Other than that, can be a real bargain; Little Henry's good food at reasonable prices is only 3 blocks away! | 2 | null |
noisy and not as clean as some say
I stayed here for a work event. My room faced the light rail train and it was noisy all night long. It woke me up at 3:30am and I couldn't go back to sleep. I entered my room at 9:30pm and had to work a little and didn't get into the bed until 11:30pm. I get in the sheets and there were crumbs in the bed - like they had made the bed but didn't replace the sheets. It grossed me out a bit and I was too tired to call down and change rooms.
They then charged me $2.71 for a bottled wated that I didn't drink. I called to get this fixed and was accussed by the billing department that I drank the water and should be charged for it. After a bit of arguing, I hopefully got him to credit me back (I have yet to get the credit at the time of this review).
I can't believe all the reviews that this hotel is getting because it wasn't the greatest hotel for the price. The location is convenient for the downtown San Jose area but I would stay somewhere else for the price. Front desk staff was courteous but I didn't read reviews prior to my stay and wished I had asked for a quiet room. | 2 | null |
Really enjoyed our stay!
We stayed at the Hilton Inn Manhattan - Soho this past weekend (family of 4), and were very impressed with everything. Considering some of the reviews we read on other hotels in the area, we weren't sure on what to expect, but we were plesantly surprised. The checkin staff and breakfast staff were extremely nice and helpful. The rooms were very clean, and bedding very comfortable! We got a good nights sleep every night as it was very quiet from any hotel and outside noises. They have a nice rooftop terrance with great views as well. The breakfast was wonderful...a lot of food, and delicious. The hotel is close to Battery Park (beautiful walk with nice playgrounds for the kids), Statute of Liberty, 9/11 Memorial, and so much more. We plan to return to NYC in the fall, and we would definately stay at this hotel again. Reasonably prices for what you get. | 5 | null |
Meh
I wouldn't stay here again for the price. The hotel is tiny and doesn't really have any amenities. For around the same price, the Back Bay Hotel is a much better choice! The rooms here were small, slightly dirty and the hotel itself has little ambiance. Plus the location isn't very good. I couldn't rate it a poor, as the price was pretty reasonable and its not a "bad" place to stay, but there are certainly better options. | 3 | null |
read for the facts
Hotel is located right on Fisherman's Wharf. We did not have a bay view, and it appears that most of the hotel does not. My rate was low, so I am sure this is why our view was bad.
Gym -- non-existent. 2 treadmills, 1 bike, 1 stair, and a machine that really did nothing.
Room -- nice, good bed, needs a fridge
No hotel bar or restaurant.
I would not stay here again. Once you walk Fisherman's Wharf, you dont need to do it again. i would stay in Nob Hill or Union Square and walk down for your visit to the Wharf. Restaurants are better there, and there is more to see of the real SF. | 3 | null |
Nice and great location, but expensive details
Nice hotel with a great location. We are very devoted to the Hilton family, so we stay here when the government pays for it. I'd always choose a Homewood Suites or Hampton Inn over a standard Hilton, but we had a great stay nonetheless. I minus a star for parking fees, no free breakfast, and no free internet.
Everything here is new, rooms are clean, and there are lots of elevators. There is also a bridge that crosses over Harbor Drive so your drunk self can return from the Gaslamp safely. | 4 | null |
Wonderful Staff
The Sohotel staff was wonderful. They went out of their way to make sure each guest was accommodated and gave wonderful advice about the neighborhood. Our group primarily chose this hotel because of the price. The hotel offers a lot of amenities for the price. The linens were great and the bathroom was up-to-date and very nice. The bed was also very comfortable. There was free wi-fi and each room had an air conditioner (and my room had ceiling fan as well). The downside was the size of the room and the street noise. I wore earplugs at night for the noise and the size of the room really didn't matter because I was out touring most of the day and only came back to the hotel to sleep. The location was just okay. It is located in NOLITA and there are several subway lines within a few blocks. The Grand St. subway line will take you directly uptown to 34th, 42nd, 7th and 53rd or 59th Streets (and beyond). Getting off at 42nd (Grand Central) means only a short walk to Times Square. The hotel is certainly not in a touristy area, but within several blocks you are on Broadway and all the shopping options it provides. Also, if you like Italian or Chinese food then this is the hotel for you because there are literally dozens of restaurant choices at the doorstep of the Sohotel. Overall, the experience was a good one. | 3 | null |
Worst Hyatt I've stayed in.
This hotel is a dump and is really overpriced. I do have a great view from my room, however they put be in a room right next to the elevator so I hear it going up and down all night. I haven’t had more than 2 hours of sleep every night because my room is facing the water and the seals are barking their you know what’s off! You would think that as a Hyatt Platinum member the person checking me in would have mentioned the elevator being on the other side of my wall and the possibility of not being able to sleep due to the seals outside. Also, the walls here are paper thin. As I sit in my room I can hear the conversations of the people next to me. The rooms here are very outdated; in fact the furniture looks like it from the 70’s. (I’ll upload picture so you can see for yourself) The foot ottoman has what appears to be a white stain. The thought of what it could be is just disgusting. The closet door looks like it’s from the 60’s. The bizarre thing is that they told me my room was renovated! After not eating all day I was anxious to try the “Red Marlin” restaurant for dinner. I ordered the Surf & Turf. I knew it was going to be bad the second I cut into my Steak. It was tough and full of gristle. I guess I should have paid more attention to the details because the second I saw Surf 7 Turf I decided that’s what I would order. At $40.00 I figured I was getting a Filet but that was not the case. It was a Flat Iron Steak. No wonder it was so tough. The taste was FANTASTIC but the quality of the meat ruined it. Again, I guess I should have looked at the menu a bit closer but when you’re in a high end restaurant you expect high quality food to be served. The atmosphere was awesome and the views were beautiful. It’s a great place to go for a drink, just don’t order the surf & turf.
Valet parking is $25.00 a night. I wouldn’t mind if the hotel was nice but with all of the issues here it was just another negative.
The furniture on my Balcony was totally worn out just as others have mentioned in their reviews.
On a positive note the staff is very friendly, the pool area is very nice and it’s close to the beach if you don’t mind the high amount of traffic heading to the beach. The carpeting appeared to be fairly new and the bed was very comfortable! Also the lobby is beautiful so I expected so much more from my room.
If you don’t mind mediocre rooms this is a great hotel, but if you are used to other Hyatt properties you will be disappointed. | 1 | null |
Hot & Bothered
I was pleasantly pleased with this hotel, centrally located easily access to shopping, dining etc...
pretty clean, staff very helpful and friendly and the free breakfast certainly sealed the deal for me. | 4 | null |
Do not bring your pets here
They will charge you a hidden fee for $40 a night. It doesn't show that anywhere when booking the room and we weren't notified when we checked it. We didn't even realize it until we saw it on our credit card bill. Parking is also expensive. I would recommened the Sheraton or the Westin over this option. All have great service but the the other 2 don't have hidden fees. Also the Westin is the best for pets because there's a little grassy spot close by unlike the others. Also at the Hyatt they'll put you next to the pool with all the other dogs so it's very noisy and the dogs will constantly be barking. | 2 | null |
Beautiful property, amazing service
My husband and I stayed here for two nights to celebrate our 10th wedding anniversary. We both LOVED the hotel. When we mentioned our anniversary offhandedly to one of the staff, that evening we were sent lovely chocolate-covered strawberries and sparkling water (we don't drink alcohol). The concierge service was very helpful, the "house car" was a great alternative to taxis when it was available, the room was very clean and very comfortable, and the pool area was very relaxing. We will definitely stay here again next time we are in NYC. | 5 | null |
Good value, nice location, bathroom could be improved
Hotel was great value compared with other NY hotels for a busy September week. Lobby is cool and modern, with nice bar, but hotel doesn't serve food. There is an adjacent restaurant (not part of hotel) which serves breakfast and you don't need to go outside to get there. Staff were friendly, welcoming and helpful. The regular rooms are on the smaller side, but adequate for one person, probably a bit cramped for two. I believe there is a superior room which is bigger. The bathroom was also small, but functioned albeit a bit awkward at times. Rooms were clean and bed was very comfortable. The hotel is on a nice quiet street and well located for midtown. There are plenty of places for food and drinks nearby. Wifi was free and worked well. Worked well as hotel for business trip. | 4 | null |
Needs a Management Overhaul
This is a nice location - once you find it. It's in a neighborhood area that's very close to the Space Needle area. I really enjoyed the area.
However, the hotel is not run very professionally. The rooms are comfortable I will give them that. You will have to ask for extra towels, or toilet paper because they don't do a good job of restocking. The fire alarm went off twice in the middle of the night, we got breakfast vouchers but the cook didn't show up.
Overall there are better hotels to stay at, unless you are looking for one where you can walk to the Space Needle,Chihuly Glass Museum, Science Museum, etc. then this is a good location. | 2 | null |
A Tale of Two Towers
Wow - what a mixed bag this hotel is. We have been members of the Marriott Rewards Club for over 20 years and have stayed in Marriotts all over the country. We checked in to the Wardman Park Marriott at about 2 pm for a weeks stay. Our only request was a quiet room. The staff was unfailingly polite, but surprisingly inefficient with some requests. Anyway, after asking for a quiet room when checking in during the early afternoon we were given a room that was right next to the ice cube machine - you could hear every cube hit the container. How hard could it be to find a quieter room than this - It was like they said gladly to our request and then completely ignored it. When we asked for another location, they put us in "the other tower". As with previous reviewers, we found these rooms completely unacceptable for a Marriott (or almost anything else for that matter) They were extremely small, dated, and the air conditioning was not keeping up. My wife took one look and said "there's no way I can stay here for a week" When we requested another room we were told none was available. My wife asked "are you telling me that at about 3 pm there is absolutely no other room available in this huge hotel and was told that that was correct. After much further discussion, a wonderful staffer named Yvonne Cole called about 1/2 hour later and told us they had another room. Thanks to her, our trip went from horrible to great. This room was great - nice, cool, and met all of the Marriott standards. We were extremely comfortable for the entire stay. My biggest frustration with all of this is that we had to become very persistent complainers to get an adequate room. This is really not our nature - I can't recall another time in the past 30 years that it has taken this much effort to meet our requests. We are not the type of people who complain about little things. Actually, reading this review makes me think I sound like a complainer here. The old room they tried to give us was that awful - I could have done a night or two, but not a week with the air conditioning not keeping up. I have stayed in Motel 6's that were nicer. I can't see how the Marriott Company allows these rooms to be passed off as Marriott rooms. Also, there were dogs all over. I have never seen a big hotel with so many people with dogs of all sizes. I like dogs, but not unattended and barking in the room across from me.
This hotel is really the best of times/worst of times depending upon which room you get or which staffer you get.
Breakfast was nice - it had the usual amount of overpricing that hotels have, but no more. Staffers are always polite, but very greatly in competence (it's like there are good ones and evil ones. This applies to concierge services, spa services, and housekeeping). Some of the best and most incompetent people ever. I would return to the room we had in an instant, but would never consider staying in the older tower no matter what the price or circumstance. | 2 | null |
Don't even consider this place.
The lobby is nice and that is the only thing that is nice. Rooms are small, dark and dirty. Bathroom tiles are all cracked and very old. Bed linens look like they haven't been changed in 30 years. You have to pay to check your luggage. Elevators are dark and frequently broken or stalled. I do not recommend staying here at all. | 1 | null |
My fifth (and perhaps last?) stay. Great location but property needs some work.
This hotel has a great location at the north end of the Magnificent Mile. I've stayed here at least five times and I think the hotel is now showing a lot of wear and tear. My first stay was in 2008 and there have been no major updates since then.
The rooms really vary in size. The lobby is unfortunately very long and narrow and it results in a lot of congestion.
The rooms are quite clean but they are getting a bit tired. Our sheets had a few black stains on them.
The restaurant in the hotel, The Grill, is very good. The coffee shop is okay.
Service is mixed. One of the doormen was apparently quite rude to my son.
Not sure if we will stay here again. The price is okay but we think we can do a bit better in the area. | 3 | null |
Poor customer service!!!
The hotel was fairly decent...somewhat clean and comfortable, but old. The only issue we had was our shower backed up meaning the water did not drain at all so we were basically showering in our own dirt! When we called front desk about it, they did not seem surprised about it! All they said was "oh ok we'll send someone up!" My husband had asked for more towels since the maintenance used ours to clean up the mess he made in the room. It took a second call from my husband for them to finally bring the towels up! You see, we can see the front desk from our room and when he called the first time, they took the call and did nothing! When he called the second time to verify that they had contacted housekeeping for more towels and they said they did, he told them ok, I just wanted to make sure because I can see you from my room and he waved to them! When they saw him, they immediately brought the towels! My final complaint of this hotel and the staff's handling of the issue is the elevator issue we had. There is no way to get from the second floor (where our room was located) to the lobby! When we were leaving the next morning, we waited for some 20 minutes and no elevator came. Then, we saw some people coming out of the stairwell advising us that they had come from the 7th floor and walked down with their luggage because the elevator never came to their floor! They get to the 2nd floor and could not get to the lobby because the stairs only go outside and they had emergency alarms! They ended up taking the service elevator, which we found out after going ahead and taking the stairs which led to the outside only when we bumped into them. When we reported the issue to the manager, along with other customers that followed us to the staircase and outside, they just blew us off and said, "we know and it's working now!" Well, guess what, it wasn't! There were several people downstairs in the lobby with their breakfast trays trying to get up to their room from the elevator! It did not work. You have to also take the elevator to get to the parking lot, which we could not so one of the maintenance employee took several of us to the service elevator to get to where we needed! Very unhappy customer and will never stay at this hotel again!!!! | 2 | null |
THE GOOD THE BAD AND THE BUGGLY
I stayed one night. Clean room, comfortable bed. Bathroom a bit rough; chipped tub, patched up ceiling. Breakfast great selection of items completely inedible due to numerous houseflies and fruit flies. Ate the sausage and eggs as no flies in there. | 2 | null |
Great location and price but small room
Loved that this hotel is in walking distance from the Alamo and Riverwalk. Staff are very friendly and helpful. Staff at front desk asked what your plans were while staying in San Antonio and we mentioned that we were visiting Six Flags and we were given 1/2 off coupons for tickets. Downside is mandatory valet parking for $21 per day but staff are very quick to fetch vehicle when requested and even help loading and unloading vehicle as needed. FREE breakfast is great with cereals, yogurts, fruit, muffins, hot waffles, etc. I gave this hotel an average rating because of the high parking and the really small room that we had which supposedly sleeps 4 but only had a queen size bed with no option to bring in a roll-away bed or sofa-bed. Bed was not very comfy either. | 3 | null |
The worst hotel experience we have ever had by far!
The biggest problem is we booked through orbitz.com, who I will be reviewing next on every online site I can find forever! THEY DO NOT STAND BEHIND THEIR WORD AND NO HOTEL CAN REFUND YOU EVEN IF THEY WANT TO BECAUSE YOU WERE DUMB ENOUNGH TO BOOK THROUGH THEM! The hotel was the VERY worst we have stayed in, EVER. We were told at the time check in the pool was closed for Memorial Day weekend and that was just the tip of the iceberg!!! When we first checked in we were givin a smoking room when we specifically requested and booked online (with orbitz which sucks) a non-smoking room and the room smelled like a full wet ashtray for our entire stay after they tried to air it out for hours after we checked in. The crap we found in our shower when we went to use it looked like someone had jacked off in there, the remote to the Tv didn't work we were told oh well, they were booked, no refrigerator which the online booking showed we had, nope wrong again!. The radio active size cockroaches and spiders we found and screamed about the last night of our two night stay were enoungh to traumatize my mother for quite some time! The moral is the hotel tried to refund us for our stay as they saw all the notes and knew it was all a problem and were trying to make it right ,kudos to them, however they could not refund us in any way because we were stupid and booked through orbitz.com. We of couse followed up with orbitz only to have them tell us they would look into it and never return any calls after that. DON'T stay in this hotel until it has been completely remodeled, debugged, and call ahead and make sure the pool is open and by all mean NEVER book through orbitz.com! | 1 | null |
Nice hotel, great location
Stayed 4 nights for business. Nice room – smaller but clean and nicely furnished. Very comfortable bed. Great bathroom with large glass-enclosed shower. All staff very friendly and helpful. Beautiful lobby. MId-town east location close to Time Square but on quieter street. Good restaurants nearby, Duane Reade a block away for snacks, etc. Rate was average for this type of hotel in mid-town. Overall a very good experience. | 5 | null |
Perfect Date Night in DC
Me and my girlfriend stayed here one night in early march for a couples get away and were more than satisfied with our stay. At the time we arrived at the hotel we were greeted with a warm and pleasant smile from all of the hotel staff we came into contact with. The staff was also just phenomenal in meeting any requests we made and they did so in record time. The room itself was spacious and everything inside looked brand new!
I've stayed at many different hotels in the past and could always find something to complain about, but this was not the case during my stay here. The staff at The Liaison Capitol Hill goes above and beyond to make sure you have a exceptional time during your stay and they do not disappoint. Its not even a question as to where i would stay again during my next visit to DC. | 5 | null |
Wifi charges - daylight robbery - on the spot review!
$14.95 for 24hrs is bad enough, but it is not until you have committed that you find out the charge is per device! Not mentioned in the card on the desk or in the Guest Services Directory (GSD). In this tech world you want it on more than 1 device. And when you are far from home, you want to keep in touch with loved ones. We are in this hotel for a week, another 4 days to go, we want to skype our elderly parents. I expected the small room - without a view, we got what we paid for. But this charge is UNREASONABLE. You shouldn't have to be an Honors Guest to get what other hotels give for free! This is an outdated approach. On other points, I was woken up by hammering and drilling, ongoing as I write, I will find out how long this is going on for. And if you have children - the pay per view was not working yesterday. If you have short listed this hotel and these are deal breakers for you then catch up with my follow up report tonight. Will anything be changed? I think the hotels responses to other complaints have been tepid. However, this guest is still here. What would I like to see? A review of policy, minimum, the charge is per room not device and for bringing to their attention the lack of notification in their GSD and room card - free wifi for the rest of my stay, speak later. | 3 | null |
Friendly Staff
We stayed 2 nights while visiting friends in Phoenix. All of the staff seemed extremely friendly. The breakfast buffet was average, but definately not bad. The inside of the hotel looked a lot nicer and cleaner than what we expected upon arriving outside. The only negative was the area. It is next to the Metro Mall so we went shopping one afternoon and came out at night. It was very scary going to our car. Also, the parking lot at the hotel is pretty dark, so we hurried in each time. | 3 | null |
Great Staff And Great Location
I stayed here with my husband and my 3 year old daughter on a sight seeing trip. Firstly the staff are so nice and helpful. They Upgraded our room for free to give us an early check in when we arrived from airport. The Location of this Hotel is excellent! With a toddler with us it was so convient to get to sites/musuems and only a 15 minute walk back to hotel.
The Rooms are a little dated but they were spotless clean. They also have free Wi Fi, A CVS right next door. I would definately stay in this hotel again and recommend it to friends. | 5 | null |
Not a hotel to stay with your family.
I booked the hotel online just because it said RAMADA. When i went to the hotel it was a terrible site and it looked like a very old motel. Motel 6 is better than this hotel. I paid the top dollar to stay in a nice hotel but it was a very bad stay. Its not a family place. You don't want to spend time with your family at this place. Moreover this hotel looks like a one night stay hotel for the people coming from Bars and pubs. | 2 | null |
Central location
The location is great and very close to everything. Lots of restaurants and bars in the nearby. The staff in all departaments were very helpfull and friendly, check-in/out fast und polite. The room are spacious, modern and comfy but there is no minibaar there. Really great views overall the city and seefront. The bathroom was clean. Breakfast was nice and reach. | 4 | null |
Good Value
Good value: Clean hotel rooms, great service, and decent breakfast. If you want a good nights sleep, this may not be the place to stay. This hotel seems to attract a lot of groups of school-aged kids. Doors were slammed and kids ran around at all hours of the night. We were there for two nights, and both nights none of us slept well because of it. Unfortunately, these incidences did not make this an ideal location, and I would consider staying elsewhere the next time. Other than the noise, this hotel was really great. The staff was accommodating when I needed a late check out. | 4 | null |
Elegant and trendy, great service
Great experience! the hotel was renovated with modern minimalist furniture and decor.
The staff is very friendly and helpful, specially the waitresses in the lounge bar.
Breakfast was excellent with plenty of healthy options. Excellent rooms, not good views of the bay since its a couple of blocks away and you can see it through skyscrapers. The bed was very comfortable.
Only negative comments are; the city jail and transit system station are nearby making walking is not suc a great experience. | 5 | null |
Great location and Price
Located right by Time Square, this was a great location to travel around the city. It is a basic hotel with two beds and a bath. It was clean and tidy and great price!! I would definitely stay here again. For the amount of time we spent in the room it was worth it. Also the bed mattress was very comfortable for a hotel. | 4 | null |
Decent Stay
Very friendly staff, when asking where to eat and what to do they were very helpful!
rooms were clean, free internet in the business centre, smells clean :)
Not my fav location as after business hours on weekdays and all day on weekends nothing is open in the area, but at least there is some things in walking distance :) | 4 | null |
The most comfortable beds in the world!!!
Very friendly, helpfull staff. Loved the hotel!!! Clean........ The beds and pillows are so comfortable I wanted to take it with me. I got a roll away bed for my 9 year old son. The roll away was comfy and a nice size double. The room was very spacious. I defientely would stay there again!!! | 5 | null |
Contracted Scabies from this hotel!
First, I would like to say that my stay at The Oxford was great. The staff members were all incredibly friendly and helpful and the room was nice. The location was perfect. The one star rating is because of the sanitary conditions of the room I stayed in.
Now, I know what I am about to say could hurt this hotel's business so I do not write this review carelessly but I have to inform others who may consider staying here about my experience to hopefully prevent this from happening to someone else and to make this hotel aware of the seriousness of this situation.
After staying at this hotel for 5 days, both myself and my friend who was sharing a room with me developed a rash which was later diagnosed as Scabies. This is a very contagious skin mite that can live in bedding and mattresses and is commonly contracted at hotels. I would not point the finger at the hotel if I was not 100% certain that this is where we contracted the mites. My friend and I flew in to Denver from separate cities, both of us were symptom free for the entire 5 days we stayed at the hotel and then we both developed symptoms at the same time (in our separate cities), 3 days after our stay. This is all in line with the typical timeline of a Scabies infestation.
As soon as I discovered that what I had was Scabies I contacted the hotel via email. After a couple of days with no response, I emailed again. The purpose of the email was to inform them of the infestation so that they could treat the room and take whatever other action would be required. Finally, a week after my first email, I received a call from the General Manager. She informed me that they ran tests on the room but did not find any mites and therefore the hotel could not and would not accept responsibility for our infestation. The Scabies Mite cannot live without a human host typically for more than 48 hours so if no one else had stayed in that room, finding any mites 2 weeks after our stay would have been impossible.
Scabies is a pretty awful experience which can leave you with symptoms for months and sometimes years after exposure. Not to mention the cost involved for medications, sprays for your house and the loads and loads of laundry. The hotel did not offer to reimburse me or my friend for these expenses which I feel would have been the very least they could have done.
If you do still plan to stay here, please stay here with caution as the mites that we contracted could have stayed on the sheets if they were not washed properly to kill the mites and then put onto another bed in another room where the mites could have found another human host and the cycle then repeated. | 1 | null |
DI business stay
This Days Inn was close to the 290, I could sleep thorugh the highway drone, but a most disturbing thing was heavy trucks parking/leaving during the wee hrs of the night/morning which was impossible not to be awaken by (air brakes releasing, diesel engines running for extended time, etc.) Truck parking needs to be restricted to a back parking lot away from the guest rooms. The room was clean and tidy, and breakfast (continental) better than expected. | 3 | null |
Clean, comfortable, without charm or character.
This hotel is absolutely fine if you need a comfortable place to sleep in San Francisco. For my taste, I'd prefer a smaller, boutique hotel. However, for a good bed and service, it's fine. We tried to get into the Drisco which sounds like it's fabulous but you have to book early to get in.
The Stanford Court is better than most of the downtown hotels in terms of location, as it is in Nob Hill, which is a short walk to downtown but also a nice neighborhood outside of the hustle and bustle. | 4 | null |
Once my favorite - now time to say goodbye
When the RCBP opening in 2001, its was an incredible jewel. Sadly though, it was built to serve the World Trade Center community and many of the wall street firms that have moved to mid-town. During the 11 years the hotel has been open, the ups and downs of the economy have hurt it, such that it went from a 5 star hotel in Manhattan where you could stay for $400-500 in beautifully appointed rooms with magnificent views, having drinks during the summer at what was a hard to be paralleled bar named Rise overlooking the Statue of Liberty, to what is now a poorly maintained hotel with shoddy rooms, saggy, slanted beds, and an incredibly garish and cheap lobby carpet that replaced a green and gold work of art. It takes capex to maintain a hotel, and all of the owners who have been waiting for a demonstrative economic upturn never saw it, and so are still holding back when it comes to their downtown hotel, waiting to put their dollars in. Look prospective guests, if you want to stay in a Ritz that's begun the process of being turned into a 3rd class Marriott, this is your hotel. If you would like instead, like me, to remember what was an excellent hotel in a unique location, by a beautiful park with incredible views, you need to look elsewhere. It hurts me to say it after spending probably 300 nights there, that I will stay there no more. Bottom line, if you want to stay at a Ritz Carlton that has Ritz standards, you have to stay in midtown. I was always willing to make the trip, but sadly, I have said my goodbyes. | 2 | null |
Very small, but great location
We recently redeemed an online deal for this hotel while we were spending the weekend in Seattle, but even for the cheaper price, we wouldn't stay here again.
My boyfriend called the hotel before we came to indicate we were coming for my birthday and asked if they could do anything special, which surprisingly they did - they had a free bottle of chardonnay wine in our room when we arrived. The problem was that it was warm and we didn't have a corkscrew to open the bottle. We called down to the front desk twice to ask for one to be brought up to us, but after over 20 minutes of waiting, I went down on my own, and then had to wait another 5-10 minutes before I was given one. At least it gave the wine time to chill!
Pros:
- great location - you can walk to pretty much everything downtown
- parking lot across the street
- funky decor throughout the building
Cons:
- rooms are too tiny, especially the bathroom. The shower stall is a small cube, and is by far the smallest shower I have ever seen anywhere - I kept hitting my elbows when I was washing my hair. And don't even think about trying to pick up the soap if you drop it!
- paper thin walls - both mornings we were awaken by our neighbours having sex. Definitely not the way I wanted to spend my birthday!
- small and slow-moving elevators - we had to wait about 10 minutes for one to pick us up. We tried walking down the stairs instead, but you can't even get to the main floor from the stairs (which is a little worrisome with it being a fire escape). | 3 | null |
Disappointing experience for the expense
I was one of a party of eight staying at the Grand Hyatt to celebrate a 60th Birthday, we had three rooms between us for the duration of the stay. We were there for five nights from 26th - 30th October and sadly hurricane Sandy gate crashed 2 days in to our trip meaning we were pretty much confined to the hotel from Sunday night to the Wednesday (when we checked out) as 99% of shops and restaurants were closed for the storm which hit New York City on Monday 29th.
When we checked in on the Friday we were made aware that there was a storm heading towards the city in a few days, so the hotel were well aware and as we thought had taken all steps necessary to make sure it didn't compromise our stay.
Each of our three rooms were issued letters on the Sunday explaining that there would be limited services during the storm, including room service and house keeping. Despite having staff deliberately staying in the hotel, so as not to jeopardise their safety traveling to and from work or potentially have no staff be able to get to work because the public transport going out of service during the storm, there was still a poor service in place.
All three rooms were not made up for the last two days. One day we asked for new towels which took 8 hours to come to the room. The hotel made no effort to make up for this, no negotiation was made with any other services, in fact the food prices were put up for the three affected days. It cost $1000 dollars per day for the eight of us to eat a buffet of breakfast ($29 per person), lunch ($39 per person) and dinner ($49 per person).
Movies in the room were still full price, wifi was still an extortionate $17 per day. The wifi even went down during the storm and I had to go and ask for the money back, this should have been done automatically in my eyes.
Upon checkout and paying full whack for everything, the hotel had the audacity to charge us $2 per piece of luggage to be held securely for 4 hours until our taxi came to take us to the airport. When there are 8 of you and 11 suitcases you would think they would throw you a bone but... no.
It was a nice hotel but a huge shame that they didn't handle the situation any better, they took advantage of the situation and made money out of it. We will all think twice about staying there again. | 2 | null |
NYC STAY
Overall the stay was okay for the short notice. My colleague and I had 2 rooms at the hotel. Before our arrival I got a call to ensure since I had 2 rooms under my ame that the reservation was correct. At first I was very impressed and then they continue to try and "push" my colleague and I into 1 room because it did have 2 beds.
My room was fine and comfortable however my colleague's room was without heat and on the cold side for a Dec night in NY. | 3 | null |
the worst
I made two seperate reservations with the first being two rooms for two nights and we had another guest coming with us so I made the other one for one room for two nights. Once I arrived they said they did not have my reservations even though I had the conf. #. We paid cash for that room and now they also billed my credit card. This place was by far the worst hotel experience I have ever had in my life. Filthy carpet, smoke smell in a "non smoking room", bugs, dirty bathroom, etc...... I will never stay at Baymont Inn at any location. The above was brought to the attention of Baymont in Austin without any success. | 1 | null |
Still a fan of the Salisbury, but it's getting a bit tired
We've stayed in the Salisbury every year since 2007 and still consider it our home from home in New York. Having said that, was more annoyed this year with little problems than I have been in the past - perhaps because the suite cost considerably more than it has in the past. The toilet flush was rather idiosyncratic and the bath slow to drain - the cold tap in the shower only worked if you banged it hard into the wall. The wifi costs 25 dollars for 3 days and is erratic - sometimes fine, sometimes very slow, and you're always having to reconnect. But still, the rooms are huge, the storage space amazing, the beds wonderfully firm and comfortable. Quite a lot of construction noise at the moment because they are building the tallest residential building in the western world a few doors up... And as I (and others) have said, you can't beat the location, 2 blocks from Central Park and very well-connected by subway to the whole of Manhattan. | 4 | null |
Tropical hotel in a good location
This hotel is located just a short walk away from the river walk but far enough for a quiet stay. The rooms are clean and the staff is very friendly. The pool is great, situated in a fun tropical setting. The gym is wonderful with every piece of workout equipment you could ever need. the breakfast buffet is affordable and delicious. I would recommend this place for business, family or couples. | 4 | null |
Very nice!
We stayed here one night before leaving on our cruise. After returning from our cruise, we stayed one additional night before returning home. We have nothing bad to say about this place at all. The front desk staff was very friendly and helpful. We did the continental breakfast both mornings, in which they kept well stocked. The beds were wonderful and so comfortable. It was a very quite location. We never heard any outside noise. We were on the ground floor for each stay. Nothing fancy, but very clean and a good nights rest. The wireless internet worked well. We will recommend this location and will stay here again if in the area. Thank you for a wonderful stay! | 5 | null |
VIEWS, and a lot of (silly) fun
I'd say this is one of the top places to stay in NYC right now: amazing views, really fun design throughout, excellent location, fantastic people watching, and decent food plus free wifi. Aside from it's lack of a pool, I see it as the best of the meatpacking bunch (Maritime, Gansavoort, Jane, Dream Downtown, Soho House). It is silly and trendy, but thoughtfully and enjoyably so. | 4 | null |
The Chandler Inn, Boston MA
I recently spent two nights in Boston at the Chandler Inn. What a great find-- although it wasn't elegant-- it was certainly quite satisfactory and it did not strain my budget. The Inn is near the Back Bay and Beacon Hill areas and has wonderful little coffee shops in the immediate neighborhood. It is a no-frills place but our room was clean and satisfactory. I believe it cost $99 per night and with the AAA rate we got it down to something like $89 per night plus tax. A clean hotel in a good neighborhood in Boston was an excellent fine-- that left us plenty of cash to spend in some of Boston's really nice restaurants. I'd go back. | 3 | null |
A long walk from american food
This hotel is pleasant, has great parking facilities, the staff are friendly. BUT, stay away from the attached restaurant, unless you are Korean. I sat and waited to be served for 20 minutes, after which I got up and walked out. I was seated, and given menus, but no one came to take my order. They kept looking at me, and I made it clear that I was ready to order, but no. The rest of the clientele were Korean and were being served regularly and politely.
It is also a long walk to find many restaurants which do not serve weather Korean food or Sushi. Give it it's due, it is in the middle of Koreatown, but still.... I would have liked a few more American restaurants to choose from. As it stood, I had a Sizzlers round the corner.
The room was also covered in some else's hair when I got in it, and it still was after the cleaners had been in the next morning. I had to leave a note for them asking for it to be thoroughly hoovered before they did anything about it. | 4 | null |
Convenient, comfortable and good value.
Nice comfortable single king bed room. Good layout and nice view of Georgetown campus. Incredibly convenient to the university bookstore, a food court, and right across the way, a nice little cafeteria style restaurant, sushi bar, and bar. Right next to the hospital as well. The staff was very friendly. Can't beat the price and convenience for the Georgetown area. | 4 | null |
OK I went back
So I ended up in this hotel AGAIN! It was but accident and when my daughter who booked the room told me where we were staying I was horrified! I was not at all hopeful! WELL SURPRISE OF SURPRISES, we got there and the check in took about 2 minutes and the folks at the front desk were completely professional! When we got to the room it was the same as the time before, not great but not terrible, the photos are very accurate, small, fairly clean (the carpets need help). We at this point noticed that we had only one towel, I called down and the very polite attendant had towels sent up in a matter of minutes! Our night was very quiet. The next day we packed up and went to check out and again minutes we were finished. I have to tell you I was more then pleased!
This hotel is not the top of the line, but it was comfortable and quiet. There is no frills, no pool, no gym, and you pay a very high fee to park.
I am the girl who is more then willing to admit when a place has made an improvement and this is the place. The staff was responsible and confident, and did their jobs well! Kudos Days Inn! | 3 | null |
Overrated
The hotel is good for is location close to the airport but that's about it if you compare it with the price you pay. The food in the "restaurant" was really bad, not tasty at all and didn't feel very fresh either. There was a certain noise from the washing machines room ongoing not so far from my room, and what it is unconceivable, the room was dusty! If I passed my finger on the desk, it really turned black due to the dust layer on it. It is not normal to pay more than 100$ a night for a dirty room. | 2 | null |
Disappointing experience
We stayed in several hotels the last month in the USA and this was really not a positive experience. We stayed as a SPG member on the 25th floor of the hotel. Our beds were made but it looked if someone slept on our beds. The iron and iron board was not once put back into the cupboard. You really expect more of a 4* hotel!! We have boxes of brochures shipped to the hotel for our convention and waited nearly a half hour for the boxes the be brought to us at the front desk after 4 different staff members came to ask if they could help us. And that after we asked reception to bring the boxes to our room when we checked in. We complained about the housekeeping but the iron and ironing board was still standing against the wall. Very disappointing! The front desk staff could also be more helpfull and warmer. It felt if they did us a favour. | 2 | null |
3 couples, 3 bedroom, 3 bathroom
We were three couples looking for an apartment rental in NYC. However, short term apartment rental in New York is not allowed. We stumbled upon reviews for the Marmara on the Upper East Side which is a converted apartment building that offers 1,2, or 3 bedroom apartmotel rooms. We wanted to be able to come back to the room at night, have some cocktails and discuss the days events. This hotel was perfect for that. We each had a bedroom with either a queen or king bed and each bedroom was ensuite with their own bathroom. I must say the beds were extremely comfortable. Perfect for comraderie when wanted or privacy when needed. The hotel staff was very friendly and helpful. This was apartment living with all the conveniences of a hotel. The 3 bedroom apartments were on the upper floors of 21 or higher and this really allowed for a quiet nights rest. With this hotel being on the UES, it lets you have that neighborhood feel instead of being in the middle of all the tourist action that never stops. It really allowed us to rest and reboot for the following days activites. This hotel is located on 2nd Avenue and this gives you plenty of options for restaurants and shopping. The subway station was only 2 blocks away at Lexington avenue and if you didnt want to walk that the bus stop was on the next block that took you there. I cant say enough about this hotel. When we travel we like to emmerse ourselves in a neighborhood and feel like we are home. This hotel gave you this experience. It was perfect for couples traveling together. You may see some reviews about the construction outside the hotel. This is true, but it does not happen on weekends and it is froom 7-7. However, it never disturbed us and the staff said it was the loudest it had ever been during our stay. This hotel is ideal for a great week in the city. | 5 | null |
Where the heck did we end up?
This was our last stop on a mini-roadtrip through parts of the east coast. We booked this place in advance, but didn't arrive until almost 3AM in the morning due to spending time with friends. We walk in and the first thing we see are bunk beds and wondered why we were given this room; we realized it was a family suite. This is fine and we came to appreciate the funky decor, but then it was all downhill after that.
Pubic hairs on the towels, for one thing; a toilet that didn't flush; a broken light fixture in the bathroom; oh, and a half-working AC unit on one of the hottest days in the summer (approximately 105°F during the day, but feels like 111°F). I woke up the next morning and had a scratchy throat because of how muggy the room was from the barely functioning AC and the moldy smell of the room. We complained about the last three (didn't bother with the towel, which is absolutely disgusting and I feel I should have); we get back from being out and about twelve hours later... and surprise! The toilet still contained waste, light's still broken, and AC still sucks. We complained again, but at this point it was so late that they had no one available to fix it; they upgraded our room to suite, which was also nice but it was almost midnight and the only thing I can remember is the spider crawling on the ceiling above the bed before running from the room to sleep in the living room of the suite. The next day, we realized we had a tub that didn't drain water either, but we didn't care at that point since we were leaving.
The appearance of the two rooms were very worn with wallpaper peeling, old makeup stains and smudges on the walls and for some reason on the edge of the tub, and did I mention spiders? Because, yeah - - spiders. One star for the artsy decor and funky style, another star for trying to resolve an issue that should have been resolved during the day to begin with. I really wanted to like this place, but the spider was the last straw (though someone else's pubic hair in our 'clean' towels should have been it). PS. The AC worked great, but it was a moist kind-of-great that I was definitely sick the day we left, currently still sick NOW. | 2 | null |
3.5 stars? I don't think so...
I booked this hotel because the price seemed reasonable for a 3.5 star hotel, and the photos on the website looked promising. Turns out this is a very average hotel with below average staff.
Room was big enough, but had many issues: very hard water in the shower - would not lather up; I would guess that the TV was about 15 years old - standard definition, no HD; the sleep number bed was either broken or deflated, because there was a dip in the middle that wouldn't go away; the mattress cover kept coming undone while sleeping; the tub is not flat, it's curved at the bottom and difficult to stand; the shower head was low, at about eye level (and I'm not very tall); the AC unit was super loud, and sounded like it was going to break - it cycled on and off about every 3-4 minutes; the bathroom floor was dirty with hair on it that wasn't mine; the door to the room was bent or something and was very difficult to shut unless you slammed it; also, the remote did not control the TV, just the cable box - so I had to manually hit the power button on the TV.
Also, the door to the outside would stick in the open position, so anyone off the street could walk into the hotel without a key card. I've had better rooms for half the price. Would not stay here again. Free parking though...
Room 605, July 2012
Doug | 1 | null |
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