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Up it's own backside and without reason
The hotel has an amazing location. The hotel has an amazing history. The hotel DOESN'T have amazing staff. The staff are so far up their own [--] it's beyond rude. The don't care and somehow think being in Hollywood makes them stars. We had a poolside cabana room so we could have access to the pool (shame you have to do that eh). The room was nice but the fridge didn't work. The bed was lumpy and needed replaced and the material headboard was stained, gross. DON'T get a cabana room if you want sleep. There are speakers above every room outside that blast tunes from lunch till 2 the next day, I'm young and like to party but I also like to choose when. When I return to L.A I'll be staying elsewhere better for the same cost. | 2 | null |
Very disappointed I truly expected better quality of hotel
Very disappointed about my stay at the Wyndham. I was very happy with
the customer service we received, but in regards to the room not to
happy. We turned on the AC and a very bad odor came out so I thought
maybe with time it will go away, but it never did & the fan was very
loud & had a hard time sleeping. We went to the pool and my son saw
that there was poop on the floor outside right next to the pool I went
ahead and told the reception area and they said they will send some one
to clean, but it took quite some time and when they did come out all
they did was clean with towels. I decided to take my son out of the pool
and no longer let him go in through out our stay. I really think they
should have disinfected that area. Also we had the breakfast buffet on
Sunday and customer service was really bad, not even a smile I really
felt that we were not welcomed (I think this is the restaurants
employees).
I did go to customer service and put in a complaint, but when I tried
talking the hotel manager to let him know about the pool & my other
complaints he sent me a message with the employee and said they new
about it already. Very disappointed to hear that some of the other
parents got a discount and I did not, but that was ok, but when the
manager sends a message instead of coming out and apologizing for what
happen it really disappointed me more. | 2 | null |
Please...Do not waste your money
I stayed at this hotel for five nights on business.....It's not worth the money!!! The room are small, and the service is poor. There are better options in Chicago,,, My company booked this hotel,and I was disappointed the start. The Hotel is clean that's it, but for $239.000 a night it is NOT worth it. | 2 | null |
Hotel was beautiful- apart from the rats
I went here with my husband in September 2011. Its a beautiful hotel, design and layout is very modern and stylish. The room was small but very neat. Staff were ok, i kept felt we were being stared at and felt awkward walking in and out reception desk when certain staff was there. however one lady from reception desk was really nice, always complimenting me, she even sent up chocolates and wine as a welcome. as we dont drink we left it there but it was really nice of the lady to do that. very welcoming.
location is quite good, quite a bit of restaurants and shops near by. times sq is 5-10 mins walk away.
The hotel has a rooftop bar and the view from the top is absolutely breathtaking at night. really beautiful. As for the rest of the hotel its really neat, and has a restaurant downstairs and we used to have breakfast there everyday before we headed out to explore. Food was really nice. Very well presented aswel. This hotel had everything, gym, rooftop bar but no swimming pool. This is the first hotel i had ever been to that had no pool. Also i knew that the hotel was pet friendly but didnt know that included rats? There a small area behind the reception where noone goes, there was rats running about there. Was quite shocked as the hotel looked so clean. kinda put me off. Made me paranoid if there was any in my room. I understand its only rats, and that they are everywhere in the world but when you pay to stay at a place with such a standards you wouldnt expect to see rats there. Apart from that there are so many different hotels in new york, i dont think i would come back here again. I only planned to stay in new york for 3 days however we loved it so much we stayed an extra week- but not here, a nicer place with no rats. | 3 | null |
Worst hotel experience of my life..NEVER AGAIN
Had the misfortune of attempting to stay at this place for a week with my family. I have never written a review on a hotel but I feel I need to write this to save someone some peace of mind, sanity and hard earned money. First from the outside, this in a bad neighborhood and cars get broken into all the time here. And strange people are commonly roaming the parking lot and inside the building. Checked in on a Friday and everything seemed ok, except for a strong odor of cigarette and marijuana smoke and NO ELEVATOR. Saturday was ok, Sunday was the Superbowl so about 30 people decided to meet in a room across the hall and have a Superbowl party. I can understand that, i didn't even say anything until around 1230am, I called twice and asked if they could quiet down. They still continued this until around 330am, with around 10 kids running up and down the hallways, playing soccer and trashing the hallways. The front desk didn't seem to care and just let them party throughout the morning. We had to be up early Monday morning so finally asked to move rooms around 1am. The new room smelled like marijuana but was a little quieter. Talked to the sales manager in the morning and she was understanding and apologized and comp'd us breakfast (which I would would have been very upset if I'd pay for it), but I appreciate her concern. Monday night we return to our new room to a pile of food, garbage and a coffee cup outside our door and used towels spread on the floor and an odor of feet in the hallway. At this point with all of the strange things going on I had enough and called the front desk to remove the garbage. The front desk clerk pick the garbage up and placed it in front of a breaker room door a few doors down from ours and went back downstairs. about an hour later, just when I thought things couldn't get any weirder, I hear coughing and grunting outside my door, being at the end corner room that's mostly quiet, I checked my peephole, and to my surprise was a homeless man masturbating into the corner. I immediately called the front desk about this, and after another sleepless night, opened my door to yet another coffee cup on the floor (very strange), went down to check on my car around 1230am and was curious about what happened, apparently this happens all the time because the clerk nonchalantly says "oh ya, I kicked him out", that is the only response I got. By the way on top of all the creepy happenings the beds are extremely uncomfortable and wrapped in plastic, the pool and hot tub are constantly overrun by trashy people and kids that are not even staying at the hotel nor have a membership to the athletic center. Also fitness equipment is run down and most in not good working order. Hot tub had so many chemicals in it that my eyes and nose were burning just from putting my feet in.The room we moved only had one bed and a couch so we took it and figured my mom and son could just sleep on the pull out bed, but the couch was in such poor condition it was unsafe to sleep on, the mattress was hard and uncomfortable and the springs that hold it together were missing or popped off, so she just slept on the couch cushions. Walls and doors are thin, the first few nights, I had to listen to a crying baby for most of the night and mornings 5 doors down. After the masturbation incident I decided I had enough and called the company I booked through and they were completely understanding and issued me a refund for the days remaining and I am checking out 3 days early. This place is definitely not safe for families to stay in. On the upside the wifi is good and pretty fast and free and the towels are soft. Other than that, I would not recommend this place to my worst enemy. | 1 | null |
nice room and great location
We stayed at the Affinia for 3 nights in july 2012.
The location is great, in walking distance from major attractions and close to the subway.
Our room was nice, clean and unexpected large!
The staff is friendly, but one bellboy was way too pushy for tips. | 4 | null |
Great Hotel & customer services
My friends and I stayed at the Hard rock for two days for fun. It was what we expected. The hotel was nice, clean and the room that we were was really neat, the location is right at gaslamp where all the bars and restaurants are. Everyone was friendly and helpful. I arrived at the hotel before my friends and the reservation was not on my name, so I could not checked in but the girl that helped me out at the front desk Deborah was really friendly and knowledgeable. She gave me some suggestion what I should do while I was waiting for my friends arriving at the hotel and she took my number to give me a call to let me know that they arrived.I definitely would recommend this hotel and I can wait to stay there again. | 5 | null |
Sub par all the way
Recently had the opportunity to stay there and was very disappointed. I reserved a king, they gave me 2 queens. After complaining, they gave me a king, but the lights were not all functional (they claimed it was an electrical problem), the carpet was stained and the entire room felt dirty. The next day they upgraded to a better room, but seemed unable to process a simple request for more towels! The property is very run down and seedy looking and looks as if it won't be standing much longer. In winter, these rooms are probably very cold since you could see daylight through the gaps in the door. I do not believe the whole chain of Super 8 hotels is bad, but this one certainly is. | 1 | null |
Classic Hotel in the Center of San Francisco
I love this hotel, it is so old, classic, and historic. Say in the old wing, the rooms have so much character even if they are smaller.
From this location you can walk out the front door and get anywhere. The cable car, best shopping in San Fran, walk to china town or Columbus Ave.
Food at this hotel is expensive and so, so, my only complaint. I'd walk out the door and go anywhere else for drinks and dinner including breakfast. | 5 | null |
Bring your own plunger!
Recently stayed at this hotel in Hollywood. The guide book in the room mentioned that the pipes were old and, sure enough, the toilet backed up on day one.
Apart from the pipes the vanity in the bathroom needs attention and the random hours at the office are not helpful. | 3 | null |
Loud - or Paper Thin Walls
Either, for two nights running, there was a very loud party (Think Risky Business with the music and people laughing and doors slamming) going on next door to me or the walls are paper thin. I had to call down both nights and it did nothing to help the noise. Once was after midnight and once was before.
I have a 3rd night scheduled for tomorrow night - I think I am going to find another hotel.
Oh, in addition - there is a urinal cake lodged into the AC unit in the wall - so there is a funky smell in the room.... I am sure they thought it would help, but it made it worse. If I was not here for work along with others, I would have checked out after one night and not be suffering tonight.
On the positive side, It is large and there is a refrigerator/microwave area in the room, they have free wifi and the breakfast that is included in the rate is nice. | 1 | null |
Very comfortable stay
We stayed at Comfort Suites for 2 weeks in a king suite. We were very happy with the cleanliness of the room and the very comfortable bed. Most of our stay was during Fiesta, and even when the motel was full, there was never a problem with noise from the other guests. All of the employees that we came into contact with...desk clerks, maids, gal in charge of breakfast, and the manager were very friendly and helpful with everything. They made us feel right at home. I would definitely stay here again. | 5 | null |
Average "ok" place to stay
Looks good outside, but rooms are small and our bed was really small. Bit overpriced, but I suppose that's how it is in New York. Anyway, the room was clean and stuff was friendly and location is good. | 3 | null |
Not worth the money
We were here for a college visit, and stayed at this hotel because it was located on campus. It just is not worth the price! There are many hotels located within a few blocks of UT. | 3 | null |
Pathetic hotel - stay away
One of the worst Hilton chain hotels that I have stayed at (I am a Hilton Silver member). The hotel is really old and it shows.
The rooms do not have basic services such as a coffee maker or bottles of water. I do not mind paying $5 for a bottle of water but this hotel did not even have that option. The reception told me that I had to go down to the vending machine to get that. And guess what, the floor that I was in did not have a vending machine!
The shower had no pressure. I could barely get wash myself under the trickle of water that was coming out.
The toilet commode must be miniature. I have never seen a commode that small.
The "view" from the room is onto the next buildings office cubicle which seemed like it was less than 10 feet away.
Overall, a poor experience. | 1 | null |
Dont Stay Here If You Need A Decent Sleep
The location is excellent 3 1/2 avenues up from 7th avenue sub way stops which is also the heart of times square. Free wifi all over the hotel is a massive plus and cable tv in the room is also very good.
If you need a good nights sleep dont stay here you wont get any, stayed 4 nights got 1 night of decent sleep, the bed is rock hard it may look "cool" to see it change from a couch to a bed but its better off remaining as a couch. The staff are friendly if you need something and I guess not being in your face is a good thing but having no presence at all is bad. Needed their help once and had to ask them twice as they had forgotten about it 3+ hours later. Knocking on your door at 9am on your last day only to say sorry seemed like a ploy to get you up and check out early. Instructions on how to get to your room need to be made clearer on check in, to be told your room is on the 4th floor when actually its the 17th is a bit lazy of the staff member. The hotel seemed to still be doing decorating inside and there wasnt really much on offer with the "restaurant" just offering a limited choice of meals seemed more like a cafe then a restaurant that you'd expect in a hotel ? | 2 | null |
Looks are deceiving.
At a glance the room was nice, however looks can be deceiving. The room was smaller than I expected, It was very dirty. What was really gross was the tub, it looked like it needed to be bleached it was so black. The bath mat looked like it was about 20 years old as well and never washed. The bed we slept on was hard as a rock and so I had horrible back pains. I also found hair on the pillows and sheets which grossed me out. The room comes equipped with a complimentary coffee machine with coffee... that was dirty with dried up coffee... one night there was band playing music from 8pm-3am nearby that kept us awake. We paid over 220$ with taxes and fees for two nights.. totally not worth it. Don't even bother! The free breakfast was a joke and you are better driving to starbucks. SO DISAPPOINTING! | 1 | null |
Beautiful old hotel, pricey, very small rooms
The Westin is really a beautiful building in downtown Columbus, and it was quite convenient in terms of location. However, the prices are quite inflated ($199/night) considering the size of the rooms, in my opinion. The beds and bedding are lovely, the staff was quite friendly, and the room service was good as well. I forgot hair spray, and the hotel was kind enough to send someone to my room with a couple of small bottles, which I appreciated.
Overall, I would recommend the hotel if you're in town for a quick trip like I was, but definitely can't imagine staying in this hotel for any longer than a night or two because of how cramped the room was. | 4 | null |
Certainly recommended
I recently stayed in the Mount Vernon Hotel and once again liked the place very much. The rooms and the hotels corridors are clean, and the hotel’s location is in a very nice part of the city with only 10-15 minutes of walk distance to the down town and inner Harbor, and the staff is very much friendly. This time I had some difficulties with the access to the wireless internet and the front desk manager personally looked into the matter and fixed it. I certainly recommend staying in this hotel! | 5 | null |
Quality At Its Best
Homewood Suites are like your home away from home. The Phoenix Airport location takes it to the umpteenth level with quality. As soon as we pulled up to the front door, I knew this hotel would surpass my expectations. When I actually walked through the front door I knew I would enjoy my stay.
The hotel lobby is modern, exceptionally clean and very bright. It is absolutely beautiful. The front desk staff was very friendly. He greeted us with a smile and excitement as if he had been anticipating our arrival. In record time we were checked in and given our keys to suite 345.
As we walked the corridor to the elevator I could not help but notice the well equipped business center and the fitness center. However, the best part was entering our actual suite. High end quality!!!. Our adult family of four were extremely comfortable in our 2 bedroom 2 bath suite. The bedroom, where my sons slept, had 2 queen beds and 1 bathroom. Our bedroom had 1 king bed and a bathroom. The common area had a livingroom and kitchen.
Every detail and amenity of our suite was comfortable, clean and believe it or not necessary. After the long desert heat drive from our 1st vacation spot of San Diego to our 2nd destination of Phoenix, we were so in need of comfort. The Homewood Suites Phoenix Airport location gave us just what we needed. My sons refused to go out to dinner with us, on the evening we arrived, because they wanted to stay in the comforts of our hotel suite. As another reviewer stated "the pool is fabulous". The way it is designed makes you feel as though you are on an island with a cabana.
Let me not forget to address the convenient location. This hotel is right off of I-10. It is about 2 exits away from the PHX Sky Harbor airport heading west. Shopping at the Phoenix Mills mall is also extremely close, right off of I-10 heading east. There are plenty of nearby restaurants in every direction.
In summary I give this location a BIG THUMBS UP! | 5 | null |
Good place to stay on a budget
We stayed at this hotel at the beginning of June during a conference in L.A. The hotel was clean, the staff were friendly and they provided us with a quite and comfortable place to sleep. The AC unit was very loud, so we ended up turning it of during the night, but otherwise had a good experience. Since the hotel was within walking distance of the convention centre, a local food market and many other restaurants, it made it very easy for us to enjoy the time we were there without worrying about needing a rental car.
I was surprised to see that our "kitchenette" only included a min-fridge and no coffeepot, microwave etc.
Overall, the place was clean, though in need of updating and the staff was professional and courteous. We'd stay there again next year if we attend the conference again. | 3 | null |
Help with T and a Room Change
What can we say. We are fro Phila. Pa on a14 day vacation. We check in and the bathroom fan sicks. We get switched a different room in 45 seconds. We drop of the luggage and head for the van to go to the T. The housekeeping staff are outside waiting for the van to take them to the T and we talk and BAM we are given a CHARLIE CARD to save us 22.5% on our trip to Boston on the T. The girls who checked us in are on the van and we get a lesson and an escourt into Boston. Room was clean,neat, personnel were A 1 we had a GREAT TIME with a fabulous breakfast at this hotel. We were able to go back into town the next day without asistance and walk th P trail. KUDOS TO THE TWO YOUNG WOMEN AND THE HOUSEKEEPING STAFFF WHO HELP MAKE BOSTON A MEMORABLE EXPERIENCE. | 5 | null |
Not my favorite Kimton
Let me begin by saying I love Kimpton hotels. Kimpton is always my first choice in whatever city I travel to. I have never been disappointed until my stay at Ink 48. It seemed the antithesis of the Kimpton tradition. Staff was all rude and rushed. The lobby is run down (clean the carpets!) and the front desk looked down their nose at us as soon as re arrived with a teen child. Don’t bring children here…they hate them! The only person nice to us in the entire hotel was the elevator guard…who had to tell us that my 18 year old daughter could not go to the top deck of the hotel (because it is also a bar.) The deck is the reason we chose this NY Kimpton, and we had planned to sit in the evening and relax with the views……we never got to sit up there! I ran up once to look at it and even that was a disappointment as all the water in the pool was drained and it seemed a little dirty and run down as was the lobby. Kimpton, this is one hotel you need to go into and refurbish…both the facilities, and more importantly the staff and hotel attitudes. In summary, this was a great disappointment and really ruined our NYC stay. | 2 | null |
Nice Hotel, not staffed for spring break
Nice hotel but poor staff management
Hotel Contessa has a very nice look and atmosphere and location is great. The restaurant is not very good for lunch or dinner but breakfast is great. I would stay there again but not during a busy season. We traveled for spring break and had to call multiple times to have our room cleaned, then had to call twice in order to speak to a manager on duty. In addition, the evening manager was supposed to explain the fact that our bathroom and room were not cleaned at all until 11PM! The day time manager was unavailable at check out and I was told he would call me to discuss the issue and adjust our bill. That was 4 days ago and I've yet to hear from ANYONE from Hotel Contessa. 2 Staff Members mentioned that they DID NOT staff up to support the full capacity of spring break. POOR STAFF MANAGEMENT! | 4 | null |
Classic older urban Hilton in very good location
Formally, one of the great hotels in Washington, this hotel shows its age, but still retains its convenient location and some elements reflecting its former role as one of the best hotels in the city. The luster of this area on "k" street has been tarnished, but it is still a short stroll to the White House and relatively convenient to other tourists sites. Rooms show their age, but hotel often is a relatively good value for a reliable, convenient stay, particularly if you are doing business in the White House/Exec Offices and want to avoid the luxury rates of its close competitors. | 3 | null |
It will do for a short stay
Stayed here over a 4 day stay. Had rooms on the 17th floor and you could hear the street noise. Also we faced 8th so the lights from billboards flashed in the rooms all night even with blinds closed. The pillow were sad in our room. So uncomfortable. Also the towels were in desperate need of replacement. Cheap, rough and a bit yellow. The location was good. One block from the center of Times Square. The room was clean. The bathroom was ok, very limited vanity space. A lamp and clock did not work because of the outlet. Never got around to getting it fixed. The staff was friendly and helpful. Will probably try W next time. | 3 | null |
Never Again
My husband and I took our 14 year old daughter here for her spring break 2012. We didn't like the hotel at all. Room to small, much smaller than pic's on website, shower was very small and glass door on shower would not close tight so water was all over floor each time. Air didn't work, we reported it, man at 2 in the morning was mad at front desk and gave us another room but that air was even warmer. Our daughter's nose bled from how warm the room was. There was no microwave as we were told over phone. Basically it was just an awful experience. What was really scary is they told us to just open the window. We were up 11 floors, our daughter is older so we were able to do that but what if other's with small children were told that and while they were sleeping the kid fell from the window? Just fix the air people. And while doing that fix the pool so people can get their money's worth because it was working when we booked there or we wouldn't have. Oh one last thing the sheets had not been changed because after daughters nose bleed I took sheets off that morning and say a huge stain on the end of sheet-the part that was tucked under and before that we noticed curly hair on sheet as we were inspecting bed. The hair was middle of bed and we had never been in bed yet, nasty, just plain nasty | 1 | null |
Kinda creepy
There was nothing about this hotel that didn't make us uncomfortable. We picked it based on the Comfort Inn name and thought it would be better than the unknown hotels also in the area. We were wrong. This is a 2 star hotel at best and not worth $109/night. Everything is old and has seen better days, the carpet, elevator, paint, etc. The room in general was clean. TV was a large flat screen but the remote was almost non-functioning. Parking garage is small and we almost didn't get a space when we arrived late after a concert at the Greek. Buffet was slim pickins at 8:30am with drinks, some donuts, packaged danishs, white bread, apples, and dry cereal. There was no staff to help you. Front desk staff was professional but not overly friendly. The area is a little rough and is in no way "Hollywood". | 1 | null |
Cool, Design, Soho, Location, Friendly
Great modern hotel. Cool atmosphere. Easy access to Soho and Tribeca by foot. Rooms: confortable, neat, spacious. Concierge and young crew: efficient and helpful. Great location, right in front of subway and Starbucks. | 5 | null |
Terrible
Alligiant Airline checked us in because of a flight delay. The room was not clean. The shower head didn't work - we only found out in the morning when we want to take a shower. Two other passengers found cockroach on the curtain and bugs in bed. Luckily we didn't find those in our room.
The restaurant on the premises is pretty good. Friendly staff. | 1 | null |
The complimentary bus was a real boon!
The hotel has a complimentary bus to take you to and from the city, which overrides any disappointment we had with the unattractive location of the hotel (surrounded by very busy roads, petrol stations, industry).
It think it was probably unfotrunate timing, but when we arrived the national grid were working outside and had cut off the main supply, which meant for two mornings we had no hot water. The hotel were apologetic and did agree a reduction to our bill. Fortunately we had a microwave in the room and were able to heat up water to wash with.
The rooms were well equipped and cleaned to high standard. Considereing it was a budget hotel, i wasn't disappointed with our choice. Breakfast was included, don't expect luxury, but it was ok and the kids loved making their own waffles.
The staff were friendly and helpful, the bus driver recommened a fantastic authentic diner called 'Charlies'. Get there very early as people were queuing for breakfast out the door before 8am.
Boston was a wonderful city to visit and despite the lack of hot water, if you plan to spend most of your time out and about then i would recommend this hotel as a good base, just so long as they keep the free bus service. | 3 | null |
A bad remake of 1970s NYC
The Helmsley's lack of service and it's repair standard is a replay of the stereotypes of 1970s New York - arrogant while in a state of decay and denial.
The doormen don't open doors for luggage-laden guests. The front desk clerk denies the room rate includes breakfast, as promised by Expedia; the guest is required to email the hotel manager with proof of Expedia's offer, and the manager does not reply.
A guest is woken in the wee predawn hours by the noxious odor of smoking, although a non-smoking floor is guaranteed in the rate and the guest requested at check-in to be far from any smoking floors; in fact, the smoking floor is one below and no attempt is made to creat a vapor barrier.
The night manager is haughty and disdainful that the guest is upset about being denied a night's sleep. "It's not the hotel's fault you've been woken up," says Mr. Velasquez, the night manger. He refuses any kind of financial compensation for the hotel's failure to deliver the basic quid pro quo of a decent night's sleep. He reluctantly offers a new room, but it takes 25 minutes for such to be arranged, and then the new room keys delivered do not work.
I have traveled the world on business, for three decades, and frequently to New York. The Helmsley Park Lane is easily the worst hotel experience I've had. | 1 | null |
A block from Union Square
The Donatello is one of the best kept secrets in San Francisco. The hotel is clean, the staff are friendly and welcoming and the location is great. Park your car at the hotel and head down to Union Square and watch all the shoppers. Taxis, cable cars or buses are within a block of the hotel. The hotel is in the heart of the shopping district so it can get noisy. Asking for a room at the back side will help out with less noise on Post Street. Remember, this is a big city, you can't get away from city noises. The concierge provides shopping passes to get shopping deals down at the square. Chinatown is within walking distance. Its just a fun place to stay when visiting the city. | 5 | null |
Stay only if you're at a TD Boston Garden Venue
If you're looking for a good vacation or business hotel in Boston, stay elsewhere. If you're attending an event at TD (Boston) Garden or if you've had a bit too much "fun" after an event at the Garden, then this might be the place for you. We found the venue to be in serious need of maintenance, from broken lamps and window shades in our room, to computers and printers in the business center. True, it is very conveniently located to TD Boston Garden and North Station, both of which are directly across the street. And true, it is located in the center of many sports pubs and bars which are great post-game hangouts. And just as true, this is what makes is a bad location for visiting, vacation or business. The rooms are either not sound proofed or poorly done, so that you can hear all the street noise post-game and then again when the bars close. And then there are the 3:30 a.m. garbage and street cleaning trucks. The staff was largely unattentive to guests, but VERY plugged in to their own phones, tablets and listening devices. | 2 | null |
Old and run down
My room was one of the supposed "Newly renovated" rooms. The bathtub was old and gritty and looks like it wasn't renovated. Internet was supposed to be included in the price of my room, yet each day I had to approve a $12.95 fee for internet usage and now have to dispute these charges. Add to this paper thin walls where you could hear all the action around you. I expected a little more from a Hilton in such a key area. On a positive note, the Cafe had excellent food. | 2 | null |
Hotel Manager not very accomodating
We live in the suburbs but have stayed at the Sheraton many times. The rooms were always clean and comfortable and rates were always very good. We wanted to take our daughter and 3 of her friends to Chicago and book 2 rooms. I spoke to the reservationist as well as the hotel manager and neither could guarantee me adjoining rooms. I explained that the girls were only 10 yeas old and could not be in a room by themselves, but noone was willing to help and guarantee us that the rooms would be adjoining. I was very disappointed that the hotel manager himself was willing to have an individual walk away and stay at another hotel in the city just because he could not make us a guarantee. I was willing to pay for the rooms in advance, in full - non-refundable, but that still didn't make a difference. One of the other hotels in the area got our business instead. Don't know if I would go back to the Sheraton. | 2 | null |
Do not stay here!
United Airlines sent me and my 3 kids to this place at 2:00 AM due to a cancelled flight. While in the lobby (of the Ramada next door) we were greeted by drunks and other glossy-eyed people. We were told that we needed to go up the elevator and out the glass doors to get to our room that was outside in a very dark parking lot. The elevator was only paritally painted and the place smelled of smoke. The interior of the Ramada was in poor condition to say the least. Feeling unsafe, we immediately went back to the lobby and called a cab to return us to the airport. | 1 | null |
Great Value
The rooms were large and well kept - we especially loved the kitchenette and spacious seating area. The staff was professional and friendly; the location is in a very quiet, seemingly safe area (close to Sea World if you're heading there).
A hot breakfast was provided each morning or a cold beer each afternoon.
Overall a great value. | 4 | null |
Quality with a BIG Q
From check in to check out the St. Regis gleans quality. Spacious rooms, great, views and turn-down service that is next to none. I especially liked the fact that all the employees were in tne "mood" and wearing Giants caps!
A wonderful stay....... | 5 | null |
Best budget location
My husband and I have just been traveling around the US for a month, and ended up in Seattle where we had made a reservation at the Kings Inn. The location seemed amazing and the prize reasonable. The day before we went to Seattle, we went on Tripadvisor to check out the motel. We were not happy with what we read! We usually always check the reviews before we make the reservations, but for some reason we hadn't this time. We thought about going to a different hotel and even did a lot of research on it, but ended up going the Kings Inn, as we really wanted to be in the downtown area, without having to blow our budget.
The room was fine. Not big, but reasonably clean and not a "closet" as described by others. If you are used to staying in motels, you probably won't be horrified by this one. And yes, it's noisy. You will be able to hear the construction and the light rail just by, but we weren't bothered. One night a bunch of teenagers were having a party in two of the rooms, which was very loud and annoying, however complaints were made, and the party stopped just after midnight. Overall we were happy with our stay, because the location was all we had hoped for. The motel is not amazing, but for the prize, you can't do better in downtown. | 3 | null |
On the top of the hill
So what can one say about San Francisco… FUN!!!
If you never have been before, it is a great city to visit. Lots of walking, with great food and lots to see.
This hotel is all that Ritz’s has to offer, Great service! All the way. The only issue I had, being from Florida, is this location is truly at the top of the hill. From every direction, you are way up to get back to the hotel. I took a cab back ever time, even if it was three blocks. Because the last three blocks will kill you…
The nice thing about this location is you are two blocks from China town and maybe seven blocks from downtown to Moscone West, North and South.
This was a business trip for me, so being close to town was my priority. | 4 | null |
Old but not elegant, really a shame considering location and history
Where to start....the room is large enough, but hardly elegant. The wallpaper is old, dingy, and looks like it was put up by a 3rd grader. The door trims were not painted (see photo), and their is no thermostat. The AC is either on or off, and when on only lukewarm air comes out. The pillows on the bed could double for sofa pillows---not comfortable. The bed linens are a percale-type material, not very soft. | 2 | null |
price gouging
this is a lovely small hotel, but has its drawbacks. prides itself on being helpful. we booked seats for a redsox game via the hotel at $150 each, when we picked up tickets they were approx $94.(written on ticket) after 4 nights at the hotel we wished to extend our stay, the revenue manager quoted one extra night at $726. needless to say we did not stay! pity, the hotel is in charming old building, the foyer bar area is especially nice, turkish style modern and a wine tasting 5-6pm is lovely | 3 | null |
Perfect if you are traveling solo
Stayed here last weekend while in town for the Patriots game. My Dad and I had booked two rooms (BEST CHOICE EVER) and were generally impressed with the place.
Pros:
Guest request closet with extra towels,pillows, blankets great idea!
Price was the best in town
Location was close to the train station to get to the game and a cpl attractions for our layover day
Pub was handy for a quick meal
Cons
Tiny rooms. just the right size if you are on your own but if you have more than one person in these rooms you better be good friends!
No tub (not really a con for me because i like a stand up shower better but some folks like to take a bath)
Advertised king bed was actually two single beds pushed together which i know is done but i dont like it it hurts sleep quality
Pub closed early we were back late from the game and wanted a bite had expected them to be serving food til 11 as the hotel book said they would be. when we got back at quarter to the door was locked.
all in all a good choice for a solo traveler. | 4 | null |
worst hotel ever
On June 16, 2012, I walked into the hotel with my kids and they told me to find another place. I couldn't find another place cause I had already paid for it, when I booked it through Hotels.com. I called Hotels. com and told them to find a place cause I was driving and didn't have time to search for one. The lady told me it was a 2 and a half star hotel, and it looks really nice, so I believed her. This hotel is a dump. We arrived at the hotel at 11 pm. The hotel smells weird. Both of the elevators did not work. The first room that they gave us was dirty, they did not clean it when the other occupant left. The second and third room that they gave us, we couldn't open the door. The fourth room that they gave us, the light did not work. The only light that worked was the restroom light. The fifth and final room that they had was the worst of all. The toilet looked like it has never been cleaned in its life. The restroom did not have a door. The sheet rock on the ceiling was falling off, and it was molded. The tv and phone did not work. When we went to take a shower, there was no hot water. I lay flat on my back the whole night and did not dare to turn my head side ways cause the pillow stinks. In the morning when we woke up, we looked outside the window and notice that the pool looked like a waste dump. I would not recommend this hotel to a stray dog. | 1 | null |
Great Value and clean!
we turned up in san diego with no reservation and got a great deal here. $50 for the night big clean room, nice bathroom. Great budget accomodation with good free wifi.
The waffle spot was awesome for breakie too!
location worked for us as we had a car, not sure if it would be much good without own transport. | 4 | null |
Not a business or convention friendly hotel
I stayed in this hotel for my wife's convention Aug 17-23, 2012. I regularly travel all over the world and had many of the same experiences as the other 1 star reviewers, with lame excuses for everything...
-Lack of insulation between the rooms, screaming kids next door all night on one night
-Expensive room internet, two tiers of service, for business travelers, in 2012, really? At least the "WestinPDA" wireless connection was free for Internet but with email blocked, again, really?
-No room refrigerator.
-Clunky TV software.
-Bad bathroom exhaust, no obvious fan
-Flakey portable phones.
-Thermostat controls set in "Eco Mode", hard to change for more air.
-Business Center is a complete and total joke and the front desk response was "that's another company". Hotels in the "Land Mass" (Mississippi) do a far better job.
---The $9.00 package handling charge for signing and moving across the room a package that only cost me $4 for overnight shipping from across the county.
---No access to printers from my laptop, had to use a memory stick to their $6.00/hr computer.
---$1.50/pg to print, no other way to print on a Sunday except... plan to go to the Staples downtown if you need to print on the weekend and need allot of copies, you know to get ready for your CONFERENCE. (The concierge was very helpful finding the Staples).
---Only staffed by 1 guy who was overwhelmed
-Everything is badly overpriced, I understand Boston is going to be expensive but the whole atmosphere feels like they are trying to gouge the customer at every opportunity.
-Pushy store staff.
On the more positive side..
-It seems management has worked at training the entire staff on customer service. The front desk was friendly and tried to be helpful when they could.
-Beds and shower were nice, in room coffee was very good.
-Housekeeping did come somewhat early (9:00) but were friendly and asked when they could come back
---On one occasion we declined service b/c we were going to be in almost all day, but they still took the opportunity to do a quick tidy-up and made the bed in the late afternoon when we both stepped out for a little while.
All in all not a good experience, a nice little Fairfield or Hampton does a better job. If you are in Boston for a convention, especially in the summer, consider staying down the street, truly on the waterfront or even across the harbor at the airport and take the water taxi ($10/person each way) then a 5 min walk to the Convention Center | 1 | null |
Great Hotel!
Stayed here with my adult daughter over the weekend. We had driven separately from different cities. I arrived first and told the parking attendant that my daughter would be coming and I would spring for her parking. When she arrived he he called her by name--she was surprised and impressed! Staff was so friendly and helpful. I arrived before check-in but was given a better room that was ready right away. Loved the decor altho the elevator floor is weird--optical illusion. The location is great. We had to go to the Merchandise Mart for a show and it was easy;also the train is across the street. Nordstrom is a block away.We did not eat at the restaurant so I can't comment on that. I would definitely stay here again. | 5 | null |
Wonderful hotel!!
We took our daughter and her friends to Westin Domain for her 13th birthday. The Staff was wonderfully nice and took the girls to the stores in the Domain on the golf cart. While we were gone, they brought chocolate cake to the room and wrote Happy Birthday in chocolate on the plate and even hand wrote a birthday card! they were great. we all had fun. The rooms, pool, whole hotel was very nice and even better than i expected. Cant say enough good things - would go back for sure!! | 5 | null |
Great service
Just returned from a three night stay and am totally impressed with this hotel. The service is first class. Every staff member we encountered was friendly, helpful, and acted as if they really enjoyed their job! We stayed in a king room which did not have a view, but the size of the room, the furnishings, the bath were comfortable, very clean and definitely adequate. We did pay extra for the club level amenities and this is well worth the extra expense. Could easily eat breakfast and lunch here and the evening cocktails were a real treat. Did not use the spa but used the workout room. My only complaint about the hotel is the size of the work and its lack of windows. However, Central Park is just across the street and provides a perfect setting for running and walking. One of my favorite things about this hotel is that it feels small and relaxed. Most NYC hotels I've stayed in feels huge and crowded. | 4 | null |
Yuck
This should be your last resort. The rooms are old, smelly and dirty and number 144 has cockroaches all around the microwave. The area isn't the best but it is close to the popular areas of Hollywood and LA. Try to avoid this dump, it's not worth it. | 1 | null |
Great service!
Although I only stayed 1 night at the W Chicago City Center for business, the service I received there made my stay memorable. Check-in was smooth and easy. Was welcomed by the very friendly gentleman at IPO who made the best cappucinos! Thank you! My room (spectacular king) was well-appointed with everything I needed and was very spacious. We were there for a meeting and arranged transportation thru the W's concierge, Eden. Eden was very responsive, knowledgeable and informative! She did a great job with ensuring all our participants were taken care of. Also, Lucy from the banquets staff did an excellent job with servicing our group dinner and our meeting. Dean from PSAV was also very helpful and quick to respond to our requests.
- Unfortunately, the meeting space of the 2nd and 3rd floor needs updating. The hallways need to be made more aesthetically pleasing - a change of carpet, wallpaper and lighting might do the trick.
- The Great Rooms and Work Rooms are much better event spaces than Industry and the Studios.
Overall, great stay! Would bring a meeting to the W Chicago City Center again in the future! | 4 | null |
Great if you're only staying one night
This hotel is very dated and in desperate need of a make over. The rooms are large but the decor is terrible. The bathroom was clean and a little more modern then the roooms. Parking was free which was a bonus. The rooms were surprisingly quiet and the beds comfortable.
The pool area is very odd. The bar/restaurant next door over looks the pool which made me not want to use the pool at all even though LA was going through a heat wave while we were there.
The location is good, just a short walk to the grove and farmers markets. There's not a lot of restaurants or bars around.
Again, if you need somewhere to sleep just for one night, stay here. For an extended stay, splash out on a little more cash and stay somewhere else | 3 | null |
Stay away from Marina Motel on Lombard Street
I have never been in a room that had so much noise, 6 lanes of traffic going 24 hours a day. There is 23 seconds of quiet when there is a red light stopping traffic. Four nights of this I was ready to jump off the bridge.
Once you book for 4 days your hooped. Lesson learned. Please book something away from Lombard street as the noise is terrible. We paid a $169.00 a night because it was a suite with a fold out couch which you can feel every spring, when folded out there is a foot to the kitchen sink. I'm not kidding. | 1 | null |
Customer Service needs to be explained to employees!
We were there for 3 days 2 nights, a group of 4 sisters. The only nice thing we can say is the gentleman in the restaurant area, his first name is James, was the friendliest, most courteous, and overall pleasant employee we dealt with the entire weekend. I left a note on my dinner receipt and hope that the management there acknowledges James for the superior attitude and customer service he showed us!!! The front desk staff were were polar opposites of each other. The young lady was very apologetice for the mistake made in the room location we were given, i didn't get her name, but Alex was working with her and he made an extremely rude comment that he didn't think was heard, and then went on to verbally attack my sister. Would not reccommend this hotel under any circumstance. | 2 | null |
had trouble before checking in and it got worse
we tried to call hotel before checking in and the phones were broken and that lasted 3 days- we had 3 rooms-one room backed up to the elevator shaft and we listened to the elevator going up and down all night - we complained and the management had no idea what the noise was- on our last full day there we left in the morning and returned a 3 - our rooms were not made up yet so we called - we left again and got back at 5 and our rooms were not made up yet - we called and argued with management and got nowhere- NOT OUR FAULT THE EMPLOYEES DID NOT SHOW UP FOR WORK-the manager on duty was not nice or helpful he more or less argued with us- told us to speak to manager in the morning- the morning manager was extremely helpful and he took a full night off of each room- | 1 | null |
Eh, nothing to write home about
We booked our room under the Park and Fly package solely so we could leave our vehicle and make use of their shuttle to the airport. Our stay was nice enough and the staff was friendly and helpful. It's definitely an older property and it showed but the suite was large and accommodated our three adults and one child very well. However, upon returning from our trip (5 pm on a Tuesday), we were told the shuttle was not running. The front desk agent stated a taxi would be called for us and we just needed to report to Zone D at the airport. After waiting for half an hour and not seeing one taxi come by, I called the hotel again. I was told by the same front desk agent that the taxi would not come to us as she had originally stated but that we should go to where the taxis were, that I would have to pay for my own cab and then get reimbursed by the hotel. Already aggravated, this only annoyed me more. Since she had my information on file from when I stayed at their hotel, she could have pulled up that information, called me and simply stated she was wrong and that I should get my own cab instead of me and my travel party wasting 30 minutes after a LONG day of flying back from Hawaii (with another hour trip ahead of us to get back to Greensboro in rush hour traffic!) On top of things, the cab driver told us the shuttle at Comfort Suites often does not run for one reason or another and that he's experienced before many upset Comfort Suites customers because of it. When we did make it back to the front desk, the front desk agent simply stated the shuttle was broken, they didn't have another one, and it wouldn't be fixed until the next day when the necessary part arrived.
The property in itself isn't the best or the worse to stay at. It's not far from the airport at all but given the maneuvering you have to do to just get through traffic to the airport and the headache with the shuttle, I wouldn't stay there again. | 3 | null |
How to cope in a crisis.....
This is my first Tripadvisor review and I felt compelled to write after our experience staying at The Sohotel. Our flight to NYC was booked for Thursday 1 November. As you all know, Hurricane Sandy hit NYC on Monday 29 October. Having booked the flight and hotel independently, and as the power went down in Lower Manhattan, we had no way of contacting the hotel to establish whether they were still open for business. From a Holiday Insurance persepctive, as our flight wasn't cancelled, we had no option but to fly out and take a chance on whether the hotel was open and if not, see what we could find out in NYC.
When we arrived, the power was still on but the Sohotel were still open. We were met at the door and our bags carried up the steps and we were quickly checked in by staff working by candle and torchlight, and shown to our room. We were also advised where we could find hot drinks and food. It has to be said, seeing the reality of the situation in Lower Manhattan left us a bit shell-shocked and (looking back, I think we were a bit hasty and unreasonable) we asked the staff whether, if we were to find alternative accomodation in Mid Town, we could check out and get a refund.
Again, the staff were very helpful and accomodating, assuring us this wouldn't be a problem but suggesting we stay there that night before rushing into a decision. Advice which proved to be very sound indeed as we struggled to find anything up in Mid Town, what with the effects of the hurricane AND the NYC Marathon taking place.
That first night, without power, was perfectly fine as the bed was very warm and comfortable. They even offered to move us to a quieter room as someone outside was running a generator, which we declined. Luckily for us, the power came on the next day and the hotel was back up and running and for the remainder of our stay, we were perfectly happy with everything the hotel had to offer.
Whilst it is true the hotel is not up to 4 Star standard, it doesn't claim to be. Yes our room and the bathroom was small, but it was clean and cleaned everyday, it was modern and the facilities were perfectly adequate for our needs. Yes, there was some noise from the street, but it is New York. For the price you will pay to stay at this hotel, I believe it represents excellent value for money. And for us, the location cannot be beat. If, like us, for your the heart of New York is Greenwich Village/East Village/West Village/Little Italy/Chinatown, all this is on your doorstep, no more than 20 minutes walk away.
I really cannot praise the staff enough. Throughout what must have been a very trying time, they remained professional and helpful and courteous at all times, and helped turn what could have been a disaster into a holiday to remember. | 4 | null |
bugs in the bathroom ruined my night
I woke up at midnight for some water and discovered hundreds of tiny black bugs crawling all over the bathroom sink top and in my toiletries. I used hot water and a wash cloth to sweep them into the sink and down the drain. This decreased the population, but I could not get rid of all of them after several rounds of this. I went down to the lobby to report the problem. The front desk guy made note of it and said he would have it checked out, but offered no solution for the remainder of my nights stay. I then made sure all of my clothes were hanging and not in contact with any room surfaces. I checked out of the hotel 2 hours earlier than necessary just to get out of there. I did not sleep well. | 2 | null |
Good Location
Stayed for one night. Very nice hotel, convenient to Galleria and restaurants in the area. Bed comfortable, nice flat screen, lounge chair in room, clean. Nice lobby, staff pleasant, check in easy and fast. Valet parking expensive, did self-park.
Disliked the fact that there was no free internet in room. Didn't dine at hotel but breakfast buffet looked adequate. Starbucks coffee available for purchase, no free coffee in lobby although newspapers free. Overall will probably stay here again, especially if room rate is good (we had a group rate). | 4 | null |
Inexcusable problems
I booked this hotel for a short 2 night stay. The rooms are decent. The location is OK - it's close to Union Square but it's on the border of the Tenderloin, so be careful not to go the wrong direction. But I had 3 problems that flat out should not have happened at a JW Marriott.
1. I walked into my room and the temperature was at 78 degrees. The AC wasn't working. I told them, came back later and it was fixed.
2. My TV wasn't working. I called, they came up and fixed it.
3. My shower was scalding hot. I called, them came up and fixed a valve and it worked.
For a short 2 day stay, you shouldn't have a 3 very basic things go wrong. | 1 | null |
Wireless Internet cost $8.95/night/device
We stayed one night and checked out to move to another Hilton Property because I was disappointed with the wireless internet policy. I knew that internet access cost $9/day and I was fine with that, but it turns out that it is $9/day/device and we have two laptops and two iPads that we needed to use during our visit.
Other than that, the breakfast was good, the room was fine, and the staff was friendly. | 3 | null |
Unprecedented incompetence
I booked and PREPAID a room at this hotel several months prior to my arrival. When I arrived at 10:00 at night, they told me they had no room for me, they had "overbooked." When I said I had already paid and that this was completely unacceptable, they "found" me a room and gave me keys. I went to that room at it was OCCUPIED! They then sent me to another unappealing hotel in a completely inconvenient area at 11:30 at night. When I registered a complaint with management afterwards they completely ignored my emails. I have never experienced such incompetence and inhospitality in the hospitality industry. NEVER book this hotel. | 1 | null |
Wonderful for water lovers
We stayed at the Edgewater for just one night, midweek, in a water side room. We were delighted by the Edgewater and would happily stay there again. But only if I secured a good deal.
I was able to book our room at a more affordable rate via American Express. The rate was an advance purchase discount. I also applied some of my AMEX points to the rate to bring it down a bit.
First of all, the exterior, lobby and common areas are truly Northwest Classic. We loved the coziness of the long hallways and wood panels. Our room was gorgeous! A sweet little balcony over the water, facing some sort of a working dock. We loved being able to see the Washington State Ferries come and go. The room also had a fireplace and two very comfortable chairs. The bed was comfy and cozy. The bathroom was surprisingly large with a nice big vanity and large closet. Robes were warm and of nice quality.
We found the staff to be helpful and friendly-- everyone looks like they stepped out of some outdoors wear catalog. Its cute! We enjoyed breakfast at the restaurant in the morning. Awesome service, great views of the water and huge portions.
All in all, I would characterize the Edgewater as romantic and warm. I wish we had another night to enjoy it even further. | 4 | null |
Great location in NYC!
My husband and I stayed here for the weekend. The hotel is very clean and the staff is helpful. Check-in was quick and efficient. Our room was on the 14th floor and it was well appointed and clean. There was a microwave, small refrigerator, coffeemaker, desk with chair, and an easy chair as well. The bed was extremely comfortable and the size of the room was quite spacious for two! They offer complimentary wi-fi which is a real plus and it worked well. The hotel is located only two streets up from Restaurant Row which makes it an easy walk to many fine restaurants.We've stayed in several different hotels in Manhattan and we will definitely return to this one! | 5 | null |
Don't do it!!!
The hotel was dark and dingy. It's old and it looks that way. Don't let the pictures on the internet fool you, the building is completely out of date with a little bit of 'lipstick' put on to try and make it appealing. The elevators are old and beyond slow. Their bathrooms look like something out of a hostel or possibly a penitentiary. As if that wasn't bad enough, picture pulling back your top sheet and being welcomed to a bed full of 'short & curlies'!!! Anniversary = RUINED | 1 | null |
excellent customer service, wonderful stay.
We enjoyed our time in this wonderful and historical hotel. the lounge club was great and the service was excellent. our room was clean and spacious. the only complaint is that the swimming pool was small. the location is convenient to all attractions in san antonio. | 4 | null |
A lot to be desired
We stayed at this hotel back in January for the Cotton Bowl. I booked several rooms as we had a large group of people going. When we arrived to the hotel it was under construction which was never mentioned anywhere. The lobby bar/restaurant were part of this construction. The first night I didn't sleep as the air conditioner made a horrible noise the entire night. It was really late when we had returned from dinner and drinks so I was not going to change rooms. The next morning I went to take a shower and it was freezing. The water never warmed up. It was quite the rude awakening after a horrible nights sleep. I went to the front desk shortly after to change rooms. The moved us to a different room and gave us a free breakfast for the inconvenience. Not really what I was looking for after not sleeping all night long and having an awful shower.
The hotel has an atrium in the middle of it with a few shops and restaurants. This is where we would meet in the mornings since the lobby wasn't open. The hotel is walking distance to a few bars and restaurants. We took the tram and taxis everywhere.
On Saturday night/Sunday morning the lobby/bar/breakfast restaurant finally opened but the staff seemed like they had forgotten how to do their jobs. The breakfast service was excrutiatingly slow. We had to ask twice for our ticket so we could pay.
Hopefully they have it together now that it's been 5 months but I would not stay there again. | 2 | null |
Reeked of poor life choices
I stayed here and although the lobby was fairly clean, the room I was in was gritty and reeked of smoke (and other probable poor life choices). The hallways smelled musty and moldy. The air conditioner was noisy and barely worked and the tub/shower area had mildew, etc. The location is less than desirable as the neighboring Marriott has a 10 ft high fence surrounding its property.
Avoid this hotel. There is a newly renovated Fairfield Inn just around the corner if you have to stay in this area of town. | 1 | null |
Great Escape
I was undecided between mid-town and Upper West Side...never having stayed in that part of NYC. I can honestly say it was amazing!!!! Everything about it was great...the room, location, restaurants, etc. The best part though was the e-upgrades that they offered on-line which were inexpensive and soooooo worth it. How often do you get to go to NY and are able to sit out on your private balcony w/ a view of the Hudson. The only downfall is that our stay wasn't long enough. Forget mid-town and try OTA. You won't be disappointed. We weren't! | 4 | null |
A total disappointment for us
We were so excited to stay at Hotel Tomo! We live in the area, but thought it would be fun to stay in a hotel with anime-inspiration. Well, it wasn't fun and also, I wished we'd just stayed home for the night, especially for $200. The only good thing about this hotel was that it was nice to wake up and be in Japantown. That's it.
Our room was dirty and kind of grimy as well, first and foremost. The bed was uncomfortable and loud and creaky. The walls were so thin that we could hear the conversation of the people next door, and on top of that, was down the hall from some type of conference room which was loud until 11 pm. I had to sleep with earplugs. There was no room service. There were no amenities. Even the water pressure was bad. The bathroom was dirty as well. The "anime" theme consisted of the lobby's decor and some anime-print wallpaper on one wall in our room. The only place to eat was packed, and when we mentioned we were hotel patrons, the server was condescending in a way that I've rarely ever experienced, so we ate elsewhere.
I'm not all that particular about hotels, and I try to see the best in them. Actually, I've been a budget traveler on many occasions. This stands out as the worst hotel that I've stayed at in San Francisco, however. I've had a nicer time at the cheap travelodges down on Lombard Street. There's no reason that I'd recommend this hotel to anyone unless they had some pressing need to sleep in Japantown, which was admittedly pretty cool since it's my favorite spot in San Francisco. | 2 | null |
Great central hotel
I stayed in the Sir Francis Drake in May and it was perfect for a weekend getaway. The hotel is very central with most things within walking distance. The rooms are a little on the small side as is the bathroom but for a short stay it wasn't a problem. Service was friendly and speedy and I loved the bar area which had lots of character. Comfy bed and all the usual facilities on offer - overall a great place to stay and I would definitely recommend it. | 5 | null |
Be careful...
It is not downtown, close to, but in a bad area.
You cannot sent a long distance fax in the "business center".
The furniture is very very old. The mattresses were worn out.
The trick consisting of dismantling the toilets flush chain to get a tip once repaired did not work.
The hotel needs a complete renovation.
Secure parking means: open to the street, with some camera monitoring.
You are charged extra for quite a lot of things: $0.75 cents for a local call, $1 for a safe rental even you do not use it, etc.
The reception staff is quite rude.
It is wondering why Ramada does still franchise it... | 1 | null |
Awesome view, but...
Just back from an epic motorcycle trip to MotoGP in Monterey, CA. My husband and I stayed at the SF Regency our second night out. We were upgraded to a suite due to being members of their Gold Passport loyalty program. This is my first review and I'm pretty good at being objective so here goes... We rolled in around 8:00 pm.
The first thing I heard as we walked in was a door man (? - top hat and long overcoat) complaining to his coworker that there was a group who was returning to their rooms last night, and when he asked how their evening was they said it was the best night of their lives, and then "Can you even believe it, they didn't give me a quarter or nothing!!" which made me think about my tipping technique. I didn't know you were supposed to tip the door man for addressing you. Really bad form... Complain about the patrons on your break where the rest of the patrons can't hear you.
The front desk wasn't feeling cheery, and they were not welcoming. Then again, we were road weary and probably didn't smile much either.
We were put on the 8th floor, and if you went out on the balcony, you could see the pier and bridge. FANTASTIC view! The room you entered into was very cold both in decor and temperature. It wasn't a neo-modern look either... there was just nothing there. 400 SF with a TV, a chair and a couch. There absolutely nothing decorative, except for a stainless vase it looked like they found in a storage closet and placed in on top of a seriously scratched vanity that held the TV. The carpet had a cool design, but was F I L T H Y: multiple coffee (?) stains and something wet, sticky and smelly by the sliding glass doors. The furniture was old and well-used.The rooms were freezing; the AC had been blasting for quite awhile, and the temp in San Fran was no more that 60 F. We couldn't seem to get the place to warm up. And yes, we tried to rally the heater.
Just a heads up for those on a pleasure trip thinking about staying at this Hyatt... It's in the Financial District, and because it's a business oriented area, nothing nearby is really open past 8pm. Fisherman's Wharf or Union area would have been better choices.
Where I'm sure it's probably rare, on another note if anyone else finds themselves riding their motorcycle to this location, there was nowhere on site for us to park our bikes. We were directed to the Embarcadero Parking where we paid a greater price than if we had been able to park at the Hotel (they wouldn't let us park in the same space, therefore we had to pay double). As you're probably aware, the Regency is a steep $57/night to park.
We'll find elsewhere to stay next time we're in San Francisco. | 2 | null |
Only good thing about this hotel: location
I travel very often to San Diego and this hotel is the worst I've experienced. To start, there were bed bugs in my room. Service at the bar/restaurant was awful, you'll be lucky to see a barman behind the bar. Staff was not very friendly, in one occasion I needed to break a couple of dollars for the washing machine and they were only able to find 4 quarters as there was no change in the bar. There is only one washing machine for guests, which is not ideal when you are on a long stay. Very poor overall. | 1 | null |
Exceeded expectations
I stayed at the Sheraton Tribeca for five nights in a suite. I was upgraded from a studio suite to a suite, although I don't know how much I gained...the suite was great, though.
The hotel kind of lacks the character that many older or boutique hotels in New York have, but for a longer stay, I'd rather be comfortable than feel cool. I was very comfortable and for a reasonable price (despite paying for a studio suite).
I didn't try breakfast in the hotel or use room service. There is a 24 hour deli next door which was extremely convenient. Bottled water was replenished each day.
I was not looking for the typical Midtown tourist experience and the Sheraton Tribeca was perfect for seeing a different side of New York (having lived in Hell's Kitchen years ago, I wanted to stay downtown for a change of pace). If you are interested in seeing more of the small businesses and boutiques that are unique to New York, I definitely recommend the Tribeca/Soho area. | 5 | null |
Because the price of the room was due to being part of a...
Because the price of the room was due to being part of a conference, it was more than reasonable. I understand for the location, the price of the rooms are usually much more, but I would not pay the $300 + as the rooms are very worn and the carpeting was very dirty. There was also a musty smell when I returned to my room at the end of the day. The TV picture and sound were also poor quality due to age. The hotel provides earplugs because of the street noise, weekends are very noisy. The location is very convenient though; close to the Bart. I could easily walk to museums, parks, Union Square. If you are there to shop, the location is fantastic. The maid service was very good and there was followup by the supervisor to make sure all rooms had been cleaned. Although I did not use the hotel restaurant, the food service provided for the conference was very good; the wait staff very attentive. And most of the meals provided through out the conference were good, with a few exceptions. I would possibly return if the rates were reasonable - but not at the current posted rates for the current condition of the rooms. | 3 | null |
Great Service!!!
We arrived sleep deprived after an American Airlines flight that was delayed due to pilot contract issues. The manger, Sanket, was able to work out a mistake that we had made during booking. He promptly got us into our room and saved our day!! Every staff member we had contact with was friendly and went above and beyond. Derserving special mention are Sanket, Marcellino and Sammy. Our room was clean, modern and comfortable. The location is great. We highly recommend this hotel! | 5 | null |
DO NOT GET SICK AT THIS HOTEL !!!!
After enjoying a 5 day stay at this hotel with no problems at all, on the very last day of our holiday, my partner experienced a near fatal heart attack in our room and was rushed to hospital at 1am in the morning, where his life was saved and he received excellent care ! As this came out of the blue, I was quite upset myself . It was our last night there and I had to cancel our flight home. I therefore asked the hotel if I could stay an extra night to sort things out. Although I wasn't expecting to remain there free of charge, I was amazed to be told that the charge for an extra night would be the equivalent to nearly 3 nights of the previously prebooked rate. When I queried this, I was given a nominal reduction but when I got the final bill, I discovered that taxes had been added, so the net reduction was actually only 21 dollars. As I spent most of my time at the hospital and was now the sole occupier of the room, I complained directly to the General Manager and was quite appalled by his stoney faced response, justifying it by saying that as I hadn't booked the extra night in advance, I was subject to these normal charges. He showed absolutely no compassion or discretion regarding my unwanted predicament..and I left the next day in disgust, following which I spent two nights sleeping in the waiting room of the NY Hospital, which was quite an ordeal and didn't help my own health.
We finally arrived home 5 days later and everyone in the USA were very kind to us, including the reception staff at this hotel who were great. Unfortunately, I can not say the same about the General Manager there, who in my opinion, was more interested in money, than goodwill and care of his guests. | 3 | null |
Enjoyable stay at the hotel and spa
As I was driving I saw all the palm trees and thought, this would be a good place to stay in San Diego. I also noticed on the sign that they were having a special "Harvest Special" at the spa that weekend and felt like treating myself. I had a nice stay and a wonderful massage all in one. I did eat in the one restaurant in the morning and the buffet was decent too. I will have to do this again. | 4 | null |
Nice Rooms, Incompetent/Careless/Rude Staff, Gunfire outside
Our suite at the Knickerbocker are quite nice, but the behavior and attitude of the staff is beyond abysmal.
First, a member of the staff entered our room mid-day unannounced only to apologize after realizing that he failed to verify that we were present. Not a tremendous problem, but when the young woman at the front desk replied "What do you want me to do about it" with the tone of a flippant teenager, I began to suspect that a severe deficiency in manners may have been evident in the staff.
Fast forward to this evening. Following a lovely meal off the premises, we chose to turn in a bit early at 11:30 pm only to discover that despite our best intentions, the bass from a party downstairs was more than audible in our room.
Acting prudently and with restraint, we decided to phone the front desk to inquire as to why our room had been inadvertently annexed into the party downstairs, but yet again we were met with a curt and quite rude response.
Sean at the front desk informed us that the party was a greater priority for the hotel, and that the family dictated that the music was to be set at a certain volume. On one hand I appreciated his honesty, but on the other, I truly would have preferred that he at least pretended to care about the guests who chose to stay at his property.
Since we're out of options for the evening, we've decided to stay up and try to watch TV for the time being, but given the circumstances, the staff could have easily made up for the negative situations that arose in quick succession.
Also, I was alarmed to learn that while I slept the prior night, a possible gang-related shooting took place mere blocks from the property. This wouldn't have been a concern if like nearby hotels, the Knickerbocker chose to enlist any type of security measures within their lobby.
Would I stay here again? Maybe on a dare, or if someone else was footing the bill. Yet I've had better experiences in road side motels, and the employee training regimen could use a serious revamping to better serve the interests of the guests, and more importantly simple common sense. | 1 | null |
Nice place with a convenient location
We stayed at the Hyatt Regency for two nights in November. The hotel is well maintained and the rooms are nice, comfortable and well appointed. The in room amenities (soap, etc.) are very good quality, which is always nice. The hotel also features a roof swimming pool, spa, fitness room, shops, restaurant and bar.
The best feature of this hotel is its convenient location right along the river walk and is practically across the street from the Alamo. We definitely did not need our rental car to get around the area, and if you want to go to the areas further away from the hotel like the Mexican Market, you can walk or take the tourist trolley.
Our only complaints about the hotel was that the wifi was not complimentary. You had to pay $9.99 or higher (depending on the quality of the connection) per day to use. It is understandable paying for a higher connection quality, but it would have been nice for the basic wifi (email and basic browsing) to have been complimentary as it is at so many other hotels. | 5 | null |
Worst experience in a hotel ever !
Booked this hotel for a 4 day break with my girlfriend at start of March. I know from being well travelled you don't go to a city like New York to sit in your room but at least you want some kind of comfort.The room we got the radiator didn't work so we reported it as we left hotel on 1st day for a bit of sightseeing.Came back at 11pm that night and still nothing was done.Room freezing.Next morning we were woken by builders outside our window at 6.45am.Not ideal when your still trying to fight jetlag.Complained that morning so we got another room which this time you couldn't adjust temp on radiator.So this time the room was like a sauna.By this time we just wanted to get out and about and enjoy our holiday rather than spend all our time complaining so we just got on with making a best out of a bad situation.We had to put air conditioning on to combat heat of radiator.This made it just about bearable.Pathetic stuff to endure when your on holiday.If that wasn't enough i noticed on our last night that the ceiling in our bathroom was damp with water lying on top of it.The room above us shower must have been leaking water around it's perimeter.Reported it to reception just in time or we might have had a ceiling come down on us.I have stayed in a few slum hotels in my time but this tops it.Having been a few lads holidays and ruffed it with the best i found my match with this place.Oh and i've even forgot to include the cockroach story ! Do yourself a favour and please avoid this hotel. | 1 | null |
You cant' beat this!
Excellent service, thanks Chris. The room was newly renovated with all the amenities we like to have (stove, microwave, sink, full size refrigerator). The bed was clean and very comfortable. The area is quiet and the rates were very reasonable. The free washers and dryers are a definite plus. I highly recommend this establishment. My only issue is when I entered the address for the hotel into my GPS it directed me to the VA hospital down the street. | 5 | null |
Shocking
Put it like this - i only joined tripadvisor to review this hotel. That is how bad it is.
Massively overpriced, we paid $179 plus taxes per night.
Shabby and must have been due a refit even 20 years ago. That said, to be fair it wasn't dirty per se, but when taps are rusted etc it certainly "feels" dirty.
Location is on main drag into city but not a nice area - there are so many other nice places in the city, don't choose this one. We found it hard to get a hotel online in the city due to an Oracle exhibition and America's Cup sailing, but reality is there are loads of hotels and motels not listed on expedia hotels.com etc so don't make the mistake I did and be lazy re researching!
No one likes to feel taken advantage of, so don't stay here.
Like other reviewers, lots of homeless and unsavories in the area and we were woken up at 5am with an argument outside. It is very sad, of course, that there were so many homeless around the whole city, but i think this is representitive of US cities currently - and that's whole another discussion! | 1 | null |
Great place
The staff was very friendly and professional. The bell staff, in particular Joe Fonsela, was most helpful. House cleaning did a very good job. Room was very good. | 5 | null |
Bad front office manager
Booked this hotel through Priceline for the dates 04/12 to 04/16 and got confirmation for non smoking King bed and with Kitchenette.
Upon reaching hotel on 04/12 around 4:30 PM, was told that only smoking queen bed room is available and there is no other option. Even after mentioning that I have confirmation for non smoking room, front office manager argued that they don’t have that information passed to them and no other option.
This is even after informing that I am going to stay with my wife and my son (3 years old).
Finally, I accepted it after the front office manager confirmed that next day they will shift us to a different room.
We had to stay in a room where everything gave smoke smell…including pillows, linens etc..,.
Next day morning while going for breakfast, I talked with the person in the front office and she confirmed that they will shift us to a different room and if we pack our bags and keep in the room, they will shift it to new room by evening. We had to pack everything and keep it ready. Imagine re-packing bags instead of spending time in sight-seeing.
We return in the evening ( 7 PM) and asked about the new room; there is a different person in the front office. Surprisingly, she is not aware of any such change and no other room is available. Finally after discussing for 10 min, she said one non smoking room is available and she will call me after room is ready.
After 30 min, I went collected key card for new room which is on 6th floor (original room was on 3rd floor) taking bags. Again surprise, it is just a room with 1 king bed; mo kitchenette…bummer…talked with the front office…she told me that there is no other room available.
Again after some discussion, she promised us to shift to a room with kitchenette next day and she mentioned she is sending mail to all staff so that this time, it happens. I requested for discussing with manager. Being weekend, manager is not available till Monday.
When we returned next day, I was given a non smoking room with 1 king bed and kitchenette (finally got the room I booked after staying 2 nights). After moving into the room, that night we observed that air condition is not effective, even after we change temperature setting to lowest possible. We could not open window door also as street is very noisy and had to close it after 30 min.
No good sleep for 3 nights on the vacation due to room issues…
Reported about air condition issue next day (4th day) and was informed by maintenance guy that some repairs are in progress and hence chillers are shutdown in that part of building; nothing much can be done.
Again talk with front office and they again suggested us to move to another room….great..pack again!!!...we decided to stay in the same room as that was the last night.
Because of the worst hotel management and individuals who donot know basics of customer service, I had to make my wife and son suffer through the vacation.
Finally, I could talk with aforementioned front office manager…who again started lying about room information not passed to them and she is not even ready to listen to what I was mentioning. She just said, I will give one night refund and I have to work with priceline for refund since I booked through them. I wonder how this individual who don’t have any concept of customer service is doing as front office manager in such a branded hotel.
After vacation, I reported it to Priceline customer service and they mentioned that, same front office manager quoted to priceline that, I was told about air condition problem and still I choose the room…are you kidding? I can only say that, this clearly demonstrates attitude of that individual in dealing with customers.
I stayed in a multiple places in different cities…but this is the first instance I came across such worst customer oriented front office manager in any hotel…
Overall good hotel with nice facilities & good location…but staff made it unforgettable vacation in other way
If allowed, I will give negative rating for custoemr service | 1 | null |
Cleanliness is a low priority...
As we entered the parking garage, I reminded myself that we are in a larger city and that things are often not as clean as in the suburbs. However, once I stepped into the hallway on the 10th floor, I began to have suspicions that this property did not care about cleanliness, and I was correct.
First of all, our floor needed vacuuming, not terrible in itself, but it makes you wonder where else they cut corners. Next, the bathroom, the sink faucet was not clean, neither was the mirror. The shower curtain smelled sour.
Outer balcony door, dirty.
Mirror in room, dirty.
Hallway, dirty.
Elevator, dirty.
Area around vending, VERY DIRTY.
Then, the worst...I looked down at my child's feet after he had been walked on the carpet and they were BLACK! Gross.
Then add on the balcony closures. Yes, sitting in a hotel room on the Riverwalk and cannot even open the balcony door. Isn't this something one should be told when booking?
Also, construction. Started a terrible drilling sound before 8am. Nice. Access to Riverwalk a nasty mess with construction and just lack of attention....smelled of urine, again, gross.
Lastly, cafe in lobby closed during the evening due to low head count at hotel. REALLY? So, we can only purchase items there when the hotel is full?
Such a nice city, beautiful Riverwalk, crappy hotel where they obviously do not care. Let me also add that we have had this same experience at several Holiday Inn Properties lately, so we will be looking for the Hampton or Courtyard in the future. | 2 | null |
Worst hotel I have ever seen
Staff was incredibly rude. Hallways and rooms disgustingly dirty. Stained carpets and the ceiling in the bathroom was rotting and falling down. You would be safer and cleaner sleeping on the street. | 1 | null |
Like having your own Manhattan apartment
If you've ever dreamt about having your own Manhattan apartment but reality dicates a short stay in a hotel is more feasable, I recommend a stay at the Hotel Beacon on the Upper West Side. My husband & I stayed at this hotel about 7 years ago, and the hotel has been significantly upgraded during this time. We were assigned a room on the 9th floor, located next to the elevators. The room was spacious for 2 adults - two closets (one with a safe), a living area with a 3-seater sofa which may have had a pullout bed (I didn't check); 2 flat screen TV's - one on the bedroom, one in the living area; a cozy kitchenette with fridge, stove, oven, etc; a queen-sized bed; some drawer space; and a small but usable bathroom - the water pressure was average but heated up quickly and stayed warm throughout the shower. A door seperated the living area from the bedroom for added privacy. There is a significant number of channels available on the TV so finding something to watch shouldn't be difficult. The room had 2 large windows overlooking the NYC cityscape. Adorable artwork lining the walls provided a more comfortable "home" feel rather than just a hotel room. Wi-Fi was provided for a "nominal fee" and you had to get a code from the reception desk - we never used this service so I'm unable to comment. The only downsides were since our room was so close to the elevator, we heard the pullies and the opening/closing of the doors all night; the carpet was a bit frayed in corners. Also, the heater in our room was noisy and turned on and off all night, which could possibly disturb someone who is a light sleeper. The deskman provided a good recommendation for a nearby restaurant, and the meal was delicious. Across the street is a market and the subway is about a block or two away. Overall, this hotel helped us to feel more like New Yorkers and less like the tourists that we are - and isn't vacation all about escape?? | 4 | null |
DECADENT!!!
Wonderful stay at Westin St. Francis. The hotel was absolutely gorgeous. Location was phenomonal, right in Union Square. We got a great deal considering the quality of this hotel. Would highly recommend the Westin St. Francis. | 5 | null |
Maybe not the best SF family hotel
Overall we liked this hotel but the check-in experience was a nightmare. As a family of five, we had requested connecting rooms (booking directly some months earlier with a staff member by email) but we were shown to rooms that were next to each other but didn't connect. Despite the fact that my youngest child was asleep on a (posh) chair in the lobby (as we'd just got off an 11 hour flight) I had to stand and argue for 30 minutes before we got the rooms we wanted. At first we were told that the hotel was "fully committed" but were eventually given connecting rooms (almost identical to the first ones). These had obviously been free all along so why hadn't we been given them on check-in? We felt that the hotel just hadn't prioritised us as customers and felt very disappointed that we'd been treated this way. Maybe not the best family hotel in SF.
Otherwise the hotel's in a great position for getting cable cars and the breakfast is amazing. The Tonga is fun but the food is average and expensive. | 3 | null |
There are better, more updated hotels in this area...
The Palmer House Hilton is rich with history -- but you can gain that history by going there and having a drink at their bar, getting a famous brownie at their restaurant, or having tea in their opulent lobby. Don't waste your money on their rooms. Our first room reeked of smoke when we opened the door and we immediately went back downstairs -- to a person who told us that "it's impossible, as we are a non-smoking facility." Well, guess what, sometimes guests just don't cooperate. Thankfully, we were moved -- to the room right next to the ice machine and right off the elevator bank. The noise was loud enough to be disturbing. Thankfully, we were tired enough for it not to bother us enough to complain. That, and our ipods, got us through.
While there wasn't any ambiance to the room, the bathroom was really poor. There was grout missing on the cheap tile, and the granite sink base and modern basin didn't mesh with the 70+ year old door knob.
While the room didn't appear dirty in any regard, it gave you the feeling that it was shabby. I wouldn't go back. | 2 | null |
Great Value, Excellent Hotel
This hotel was so perfect. I was ill upon my arrival and requested to be put into a room early if something was available. I know this can be a tall order, especially on a weekend! The staff was wonderful, they brought me a bottle of water while I waited and offered to let me freshen up upstairs on a community floor (where the pool, etc is located). They got me into a room in about twenty minutes. I was so impressed with the staff.
The room itself was beautiful and comfortable. Above all, it was really clean and quiet, must-haves for me (especially because I wasn't feeling well). A bonus was blackout curtains. I took a nap as soon as I got into the hotel and I slept really well - could not even tell it was mid-morning in a busy area of a bustling city.
Location is amazing, right on a subway stop with easy connections to the "L" trains. The stop that the hotel is on has elevator access to street level so it's not a problem if you are lugging around a bunch of luggage. That's key for me - I've definitely been caught carrying bags up stairs due to poor planning. I always try to pack light, but sometimes it is unavoidable.
The price was great for this hotel considering how perfect the property itself is. I was majorly impressed with everything and I will definitely book again if I return to Chicago soon. | 5 | null |
very good location, need renovation
the hotel has the best location and also the best lobby, very historical, very "grand", BUT the rooms need to be renovated. The breakfast is very good. theire is a good fitness center but no sauna. This hotel has it all to be the best hotel in town if they put some renovation in the room. Also the team need to be more flexible and with more smiles!!! only the team at the entrance door is great! | 3 | null |
Is this a Holiday Inn Express?
First and last time to stay at this hotel. Service was fair, they definintly won't go out of there way to help you. The soda machines were empty,no cookies, no microwave in room, could use cleaning. When I got home and unpacked I noticed that I had left an article of clothing in my room. I called the hotel, they said I would have to talk to the head housekeeper, left my name, number and room # that I had just checked out of that morning. Waited till afternoon the next day still no call from anyone. I tried again and again. They NEVER returned my calls, finally caught the head housekeeper at work three days later and they couldn't find anything - ya think!
This is not like any Holiday Inn Express that I am use to, try LaQuinta if you have to stay on this side of town. | 2 | null |
Noisy!
This is a run of the mill Hyatt that is one of the noisiest hotels I have ever been in. My room was close to the ice machine and it sounded like it was IN my room all day and night. Outside traffic noise is not at all muted and very loud with excess truck noise. The halls are noisy, the door slamming was noisy, the rooms next to me were noisy, the housekeeping carts were noisy. you get the idea. BUT worst all was the noise from the fan going on and off on the air conditioning unit in the room. Constant, loud and very irritating. Even ear plugs could not block it out and I had trouble sleeping all nights that I was there. The rooms were fine but don't stay there unless you have to. | 2 | null |
Bad , bad , bad....
The Hotel is ok, but what is unacceptable is that there were cockroaches in my room and
other insects. Totally unacceptable. | 1 | null |
Don't stay in the south tower
I stayed at this hotel because it was the headquarters for a conference I was attending. Huge mistake! The rooms, yes rooms, that I was assigned looked nothing like the pictures of the rooms that they have on their website. I was given my room key for the south tower...the old tower. The first room I was assigned to smelled terrible. It smelled like death. I'm not sure how else to describe it. I was assigned a different room and it was better only because it didnt have the same smell but it was soooo old. The bathroom shower had pink tiles while the wallpaper had blue and yellow stripes and the countertop was brown granite. The shower was gross...mold! The hair dryer had a disgusting filter that hadn't been cleaned. I couldn't find the welcome guide so I called to get one. The person who came up handed me a paper copy of the room service menu and that was it. Room service food was gross. I never got a hotel guide. One afternoon I went back to my room to rest between conference sessions. It must have been change of shift for the housekeepers because they were so loud I could hear them through my door. It sounded like they were yelling to each other down the hall. But when I opened my door, there were four of them standing next to each other in front of the elevator area. The positive about this hotel is its location. Boyleston street, newbury, the prudential, and the Hynes convention center are a few steps away. But I was glad that my conference ended and I got to spend my last three nights in Boston at the four seasons (aka heaven)! | 1 | null |
Nice, clean and has character
This place was in a great location, it was clean and had character. The price is good, it is close to Pike Market and the staff was helpful and nice. It was clean and felt safe. We had a private room with our own bathroom. I wouldn't say there are any frills in this place, but it's not a chain hotel (positive) and it is a good value. | 4 | null |
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