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Great location
This was my 5th trip to New York but my first stay at the Edison. It is in a great location but some of the rooms are old and dated. The first room we were allocated was old and the bathroom was tiny and grubby also the light/hairdryer switch was hanging off the wall so a health and safety hazzard. I went to reception and asked for another room which was one that had been refurbished. The room itself was nice but the bathroom although a bit bigger than the first one had not been refurbished and was grubby looking after another trip to reception we were shown another room which the bathroom was bigger and nicer but the room itself wasnt as nice as the second room so we aopted for the second room. The staff were pleasant and when we needed extra pillows they were brought to our room quite quickly. the beds were comfortable and we all had a good night's sleep. The other downside is standard rooms do not have tea and coffee making facilites which I thought was poor. We didnt have any issues with noise at night but did get wakened at 6am one morning when the person in the room next door was having an early shower as it sounded as if they were in our room. Apart from a few minor issues I had another fabulous holiday in New York but don't think I will stay at the Edison when I visit next year. | 3 | null |
Decent Hotel! Bathrooms Not So Much!
This was a business trip over the weekend of February 27. Hotel had wonderful facility for meetings and the food provided on-site was more than adequate. Have stayed at this hotel in the past and my wife and I had quit coming here because when the refurbishment was done some time ago they configured the rooms so that in order to get a tub in the bathroom, you had to stay in a room with two double beds. So we had the two double beds with a combo tub/shower. Curtain rod "anchor" was broken (so was the tile) and the curtain did not stay in place and the floor got soaked. Nuisance. Otherwise it was a comparable Embassy property that provided a great location for our meeting. | 4 | null |
Terrific location, beds, & staff
Sanctuary is on 47th, one block from Marquis Theatre ,where we saw "Evita." Hotel location was great! Rooms are not spacious, but the room space is optimized by a layout that works well. Modern decor & clean rooms. Nice shower, no tub. Separate, private toilet with sink allowed me to use the second sink, closest to shower, when toilet was occupied; I like that! Continental breakfast was very nice & the lovely lady in charge of breakfast was kind, helpful. Very comfortable beds! We slept well. Nice bedding, also. I would have preferred sheers in addition to the blackout blinds. They have black out blinds & fabric Roman shades, so if you want natural light, you don't get any privacy. Sheers would be a great addition. Doormen are very courteous. Front desk staff friendly. Assistant Manager, "Kimberly" was attentive & conscientious & lovely! | 4 | null |
Disappointed
This hotel needs some major renovations. It's old and disgusting.
We stayed in a non-smoking room that was full of old smoke odors. That's not right!! | 2 | null |
We loved our stay!
We stayed at the Arizona Grand Resort while attending the Fiesta Bowl, and we were very impressed. We would definitely go back sometime when the weather is warmer and we could take advantage of the water park. This was January, and they had fire pits set up outside, and they were too popular for us to ever get a seat, but it looked like grand fun. We enjoyed the bar and played pool...without quarters...so that was a fun family activity. We never ate there, but the staff was exceptional. The main reason we chose the resort is that the golf course was on site. Shopping and restaurants were within a mile or two. | 5 | null |
very nicely located hotel in midtown
We were met by helpful valet and luggage staff that parked our park and transferred suitcases to our room. The staff in hotel lobby was close to indifferent but as first time visitors to the big apple we learned quickly that this attitude is more common in NYers. The one bedroom suite was spacious and fitted all five of us easily. The lounge on the second floor was equipped with complimentary wifi and fast internet and often frequented by our kids to sent whatsapp messages to friends and family. The hotel was in close vicinity to many midtown attractions including the top of the rock, museum of modern art, central park, empire state building metropolitan museum that we all visited on foot with the City pass. Also close to metro entrance at 50 or 42 street and the intrepid air museum. fashion district was a paradise for the ladies who purchased many fine fabrics and clothes. The lego store and FAO schwartz were our sons favorites. Emporium foods and shbarro at west 49th were our main food suppliers during the 6 days stay. Boat trip to Statue of liberty and ellis island were great. | 4 | null |
Nickel & Dime You
In fairness to Doubletree, much of my disdain is likely true for most hotels in this city, but nowhere else we visit do you get charged so many taxes and fees for doing just about anything. We had paid over $300/night but this hotel in say Fort Worth Texas would be worth maybe $120. We arrived early so understandably our room wasn't ready and we had anticipated storing our luggage and going out for a walk in the city. What we didn't plan on and I've not experienced in all my travels; the hotel required a payment of 2$/bag for storage! If that wasn't bad enough, we ended up just staying out all day and got back to the hotel around 10pm and there was no Bellman available so it took over 30 minutes to get our bags out of storage. Next, I am a Hilton Honors member and I asked about Wi-Fi but they said my Honors level did not cover free Wi-Fi. Finally when we got our bill, there was $86 just in taxes for 2 nights! | 2 | null |
Way to mock me when i'm down
I had the worst experience with Hotel Felix, Chicago this past weekend. I had heard that hotels hate customers who use priceline, hotwire, expedia, etc ... but I have never experienced this prior with using these sites till now. First this hotel excepted my bid for 4 people but only gave us a room with one queen bed. They also mocked us when we got there and laughed and said, i see you booked with priceline, let me give you our best room. There wasn't even room to sleep on the floor. They never offered us extra pillows, blankets or anything, knowing we had to squeeze 4 into this room and wouldn't allow us to upgrade for additional cost (which i offered to pay). We had to ask for EVERYTHING a few times and they made it just feel like we were bothering them. The only good part about this hotel was it's location and it's bell boys (if that's what you call them now a days). They were AWESOME and made us feel not so cheap like the rest of the staff did. Sorry i'm savvy!! | 1 | null |
Acceptable rooms but terrible staff
The rooms are ok and our even had a little kitchen, which was nice. But it is the many small things that make this hotel not worth its money. Pillows are very cheap and bad, there is no wireless internet, temperature is almost impossible to regulate, walls are far from sound proof. Worst of all: staff are not even trying to do their job. I asked reception staff to reserve a cab at 5.30 in the morning. When I came down, there was no cab. Worse: instead of apologizing for their mistake and helping me flag one down, the reception staff just retreated in their little back office. It took me more than 20 minutes to hail down a cab myself and I missed my train connection.
I will never stay in this hotel again. | 1 | null |
Terrible Experience for a Holiday Inn
Typically Holiday Inns are on the nicer end of the budget hotel experience. However, this one was awful. We booked online through a travel website with a non-smoking room preference and management put us in a smoking room and told us we could stay in there or leave. Very unprofessional staff, smoking in nicer hotels in Texas is unheard of these days. Its unsafe, unsanitary and unpleasant. I thought we could tough it out for a night but I awoke in the morning with a terrible allergy attack due to the stagnant smoke and chemicals they tried to use to hide the smell. Further, they have a shuttle that is not operable except when they feel like it, nor will the front desk call you a cab when you request it. By far one of the worst hotel experiences I have had in a long time. This is being said with having stayed at everything from a motel 6 to a ritz carlton in the last couple of years. | 1 | null |
Great Conference Hotel
I recently attended a conference at the beautiful Renaissance Austin Hotel and spent three nights there. The rooms were clean, in well working order, and appropriately furnished; they are, however, starting to show some wear. The common areas are excellent for conferences, the conference rooms are well equipped, and the staff are extremely helpful, efficient, and friendly. Every member of the staff with whom I came into contact was very professional and expressed a genuine concern for my comfort as a guest. The coffee packs in the room traditionally have one regular and one decaf; when I asked for additional regular packs they readily gave them to me without charge. Parking is free unless you use valet parking, which I recommend during inclement weather. WiFi is not free. I would be inclined to return to this hotel the next time I am in Austin. | 4 | null |
Very convenient and clean
We stayed for one night and slept very well. The rooms are well-appointed and I was impressed by the bathrooms and amenities.
The concierge was extremely helpful, and the jogging map in the room was great.
All in all, I will most likely stay here again! | 4 | null |
LOVED it!
My wife and I stayed in a suite on the 14th floor for a long weekend during our first trip to San Diego last month. From the time you walk into The Omni, everything is just wonderful. The front desk staff is extremely friendly and courteous -- we were always greeted with a smile. It was refreshing to deal with people who had a genuine understanding of the fine art of hospitality. Our suite had a water view from the living room and bedroom, while the bathroom had a view of Petco Park -- so cool! Speaking of Petco, we went to a game on Saturday night, and the catwalk from the hotel to the park was ultra-convenient both before and after the games. Not having to deal with the crowds getting into and out of the park made this hotel worth every penny alone! The location of this hotel is just ideal -- just steps away from many cool establishments within the Gaslamp Quarter and the waterfront, and we were able to walk everywhere we wanted to go in the area. I used the fitness center once while we were there, and as someone who weight trains 4-5 days per week religiously, I can say that the fitness center is average by hotel standards -- you can piece together a maintenance workout, but with dumbbells only going to 50 and no barbells or Smith machine, you can only do so much. There were plenty of cardio machines. Overall, we loved The Omni and would love to stay there again on a subsequent trip to San Diego. One tip -- the hotel is directly across from a parking garage where you can park for less than half of the cost of valeting the car. Unless you have some need to valet, using the garage is a good value. | 5 | null |
Spacious
A one bedroom for an affordable price within walking distance of Central Park South. This hotel is quite a find.
Our room was clean, spacious, and there was very little traffic noise. The staff were courteous and helpful. | 4 | null |
Between Average and Good
This Boston hotel was the most affordable and the closest proximity to the city that I could find, and I really searched. For the price, it's good. For the location, it's average. The room was spacious, and housed 4 adults and a baby just fine thanks to the two double beds, a large vanity area outside the bathroom, and a sitting area with a sleeper sofa and overstuffed chair. Good open layout. Plenty of outlets for charging electronics, which came in handy thanks to the 4 iPhones and 3 laptops we had in our group. The interior is clean, but looks older. Somewhat noisy location since it's right on a busy street, across from a large hospital, and a (very cool looking) historic building that may not have the newest insulation. We had a room facing the street, so I think a room on the side or back would be much better. Still, we slept just fine with a set of earplugs.
There is a gas station next door for snacks or bottled drinks, a few cafes and diners within a short walk, and a liquor store with a decent selection and fair prices. South Boston is a very short drive (5 minutes), though parking can be hard to find. Great places to eat: we tried the Beehive, the South End Buttery, and Mike's Diner (featured on Diners, Drive-ins, and Dives!). Our only complaints are the shuttle service: it is not as convenient as advertised. Due to a complication with our rental car situation, we called the hotel to see if the shuttle was available. We were told airport service required 24 hours notice. So, that was a no. There is a large sign boasting the shuttle service perks in the lobby of the hotel, but it was of no help to us. Only other problem was that our room wasn't ready. After arriving 25 minutes before check-in time and being asked to wait that amount of time in the lobby, we returned to the desk and were told the computer needed to "switch over" and asked to wait another 5 minutes. When we finally got our keys and walked up to our room, we found housekeeping blocking off the area. We had to go back downstairs to get a different room assignment. Annoying, but turned out fine in the end. Plenty of free parking space was a plus, as well as an in-room mini refrigerator. | 4 | null |
OMG
Most horrible experience I ever had. Worst two nights in a hotel I ever had. Hallways smelled like smoke horribly. Noisy. Noone cared. | 1 | null |
A hostel would be better.
This hotel is in the middle of the ghetto. You can hear all the happening outsides including 2 guests just hanging out in the parking lot. The beds looked OK out of the grossness of the bathroom that hasn't been updated since it was built. Igot bed bug bites. Not cool. | 1 | null |
Poorly Managed, Standards of a Brothel
The management thinks there is nothing wrong with their customers not getting any sleep due to noisy patrons --- even if the noise is the entire evening. They admit that the walls and ceilings are 'thin' and not hotel quality, but rather than have at least the standard of a 3-star hotel, they rather have below standard consideration for their guests when it comes to noise complaints. The manager justified the noise because of the couple's age. That is unacceptable. The place was not clean, as well --- the duvet was filthy, and the sheets were dirty on the sides, as if someone just ran their hand on the top of the top sheet and tucked it back under the matress. The hardware on the walls was falling apart, and there was a 2-1/2 foot gash in the wall. This place appears that it was once a nice hotel, but the new manager is she is running the place quickly into the ground. | 1 | null |
Not Quite What You Expect From Fairmont.
I was attending a conference at the Fairmont Dallas and since I am an elite member of their frequent guest program I thought why not stay where the conference is being held. Well, I would soon be questioning that decision.
Upon arrival, I found that my room was not ready (despite a request for early check-in and arriving an hour before normal check-in time). I fully understand that early check-in is not guaranteed but I was not that early and other guests were receiving rooms. I also had to wait for a clerk to actually be summoned from the back office to be acknowledged at the check-in desk. Long story short, I found that a room would be available with a suite upgrade (I had planned on using a room upgrade anyway) and just wanted to get to a room to drop my things, freshen-up, and go to my conference.
I received the Abilene Suite on the Fairmont Gold level. I quickly dropped my bags, a headed to my conference. The fun would start when I actually had a change to look at the state of the room upon my return. The room was definitely large being a one bedroom but the carpet was stained, the desk chair was so stained it looked like a science experiment, and various other pieces of furniture were either broken or coming apart. I also had an accessible room, which was fine, except for the fact that the shower would flood the bathroom floor with every use.
To the hotels credit, and really the only reason for the three stars, the hotel service did their best to rectify the situation. I spoke with a front desk manager before going to bed the first evening who assured me that my upgrade certificate would be returned to me. Additionally, the next morning a host of maintenance and housekeeping personnel were on hand to try and fix some of the issues. Furniture was removed or replaced and they were eager to shampoo the carpets (which I asked that they wait until I checked out). I have included a three photos for this review -- two of which capture just a bit of the disrepair the suite was in (and I hope that TripAdvisor publishes).
I also received a phone call from the Fairmont Gold Manager, Mr. Fields, who as the epitome of professionalism and the level of service I have come to expect at Fairmonts. He provided a host of options to help rectify the situation. He was engaging, proactive, and quite frankly the single reason that turned my stay around. I was only staying for a few nights and was engaged in my conference for the majority of the time so the room was really just a place for me to sleep and freshen up. How this room made it into the inventory of available rooms I will never know but I am confident that the issues with the room have been addressed since my departure.
The hotel itself was overall satisfactory. Service in the lobby bar was hit or miss. Room service was disappointing getting my order only partially correct and missing several items. The hotel restaurant (Pyramid) however was a real standout and will be reviewed separately. The Gold Lounge was a most welcome respite for light refreshments and nibbles throughout the day along with a well-stocked honor bar. It was immaculately maintained and Mr. Fields and his colleagues made sure you felt welcome and all you needs were being met.
I believe my conference will be at this location again next year. Will I stay there again? I’m honestly not sure at this point but if I do, it will definitely be in the Fairmont Gold section and definitely not in the same room. I am very loyal to Fairmont so would like to chalk this up to the exception rather than the rule. | 3 | null |
review asked for.
Small clean rooms, helpful staff in reception, excellent wifi. Easy to reach and start exploring NY by subway. Nice breakfast places close, at Amsterdam Avenue. Thanks and see You again, already sent You other guests :-) ! | 4 | null |
Beyond disappointing!
I do NOT recommend this hotel. The only redeeming thing about this hotel was the accommodating and polite valet staff. The front desk staff was rude. There was no concierge desk and the front desk was not helpful as a replacement.
The bathroom in the rooms are ridiculously small with room for only one person at a time. Additionally, the ceiling was falling apart (see picture) and there was hair left from the last guest. The towels were cheap and thin.
The rooms are loud. You can hear people in the hallway, the sound of the elevator dings, the guests talking in the rooms next door and above your room.
This hotel is NOT in downtown. It's on IUPUI's campus. The "free" shuttle is never available and the wait for a taxi is 10 minutes and $10 to get to downtown.
I can't figure out how this hotel is rated 4-stars. 4-star hotels have concierges, nice towels & sheets, polite staff, swimming pools, taxis waiting outside, insulation for a quiet room experience, and a nice/quality/roomy bathroom. This hotel had none of these things and should be rated 2.5 to 3 stars, tops! | 1 | null |
Very Disappointed
My husband and I stayed at the Park Plaza for two nights while visiting family in Boston because we got a great online special. From our experience, however, we will not be returning.
PROS: Great location. It is surrounded by great restaurants, theaters, shopping, Boston Commons and Boston Gardens. Comfortable beds and pillows, and good water pressure in the shower. Easy check in and out.
CONS: The bathroom was very tiny and a shelf overhanging the sink made it impossible to bend over to wash your face without banging your head. There was no way to control the room temperature. Our room was so warm the first night it was impossible to sleep. The second night we figured out that we could open the windows, but the street noise was so loud that we had to close them again. The walls are paper thin. On our first night a party in a room down the hall ended at 3:00AM when it then spilled out into the hall waking everyone. The room itself was of adequate space, but the furniture was very worn and the radiator was falling apart, part of it hanging on the floor. Maybe that's why there was no temperature control!
Two nights of no sleep and no free wifi left us with very negative feelings about this property. | 2 | null |
Great Hotel, terrible customer service
This hotel was in a very convenient location and was a great place for my girlfriend and I, but I will not return due to the poor customer service I recieved. I stayed here for 3 days and everything and everyone was a pleasure to work with until my last day there. This stay was leading up to my proposal to my girlfriend and I asked the front desk ( I believe her name was zede) for suggestions for a nice restaurant and she was very unwelcoming and unknowlegable. She gave short answers and seemed to want to just end the conversation so I ended up having to go to the Westin's Concierge to ask for suggestions, where they helped me plan the entire night. Everything else in the hotel was great! Check-In staff was wonderful and daisies restaurant offers 50% off the menu for guests. | 2 | null |
Pet Friendly Means STINKY!
We stayed at Towneplace & got the room for free with my Marriotts Rewards Points. I was so excited! Then we get here, & immediately had to change rooms since ours smelled like a wet dog. Front desk guy told us they just steam cleaned the carpets since this is a pet friendly hotel. Our next room was a bit milder but still smelled like a dog. It was so bad we got up at 1230am to run to the store and get air freshener. It also made my son's allergies kick up really badly. Cleanliness was also at an all time low=dried macaroni on cabinets, crumpled used sheets on sofabed along with a bunch of crumbs (yuck!)and dirty oven. The horrible smell of dog just ruined getting this place on rewards points though. We were miserable all night long. If you are allergic to dogs or cats I would not recommend this hotel at all. And please realize, we are PET people we have a wonderful dog at home, along with a hamster and a rabbit. Will never stay here EVER again. I agree with Easy R, worse Marriott property I have ever stayed at. | 1 | null |
Terrible Experience
My husband travels to Charlotte each week for work and this was our first time trying out the Extended Stay America. We booked a non-smoking room, and ended up with a room that was marked for non-smoking BUT had been smoked in. The front desk did come to the room and sprayed air freshener, but the smoke smell was still very strong. When my husband asked for a different room, he was told that no non-smoking rooms were available and they were going to make him pay for an upgrade. This is unacceptable. We cancelled the reservation and he went to the Country Inn and Suites down the road. Save your money and go to the Country Inn and Suites or the Microtel off of McCullough. We've stayed at both of those hotels a few times and have had good experiences. | 1 | null |
A+ Luxury, Quality, Service
Stayed at the Four Seasons Houston for the ABB Automation & Power World conference April 22-27. Stayed in one of the Executive Suites for my stay. This was my first stay at a Four Seasons, and every one of my expectations was met. From the bell staff, check-in, rooms, housekeeping, poolside, gym, restaurant and finally check-out. Four Seasons truly made my stay an enjoyable one. The beds are large, comfy and plush. Flat screens in the rooms, a nice working desk and lounge area. Ample drawer and closet space. They even provided starch for the iron if I wanted crisp shirts.
The bathroom was well-appointed with all the amenities as shown on the website. I even had a bidet in my bathroom which is something I only expect to see in Europe! It was a nice surprise.
The pool is a great escape after a long day at the conference and the pool staff are attentive, but discrete when it's obvious that you just want to relax, get some sun and read a book.
I wish I had a better schedule so that I could have used the gym more often. The machines are all fairly new with a good variety so that everyone could use what they want. The morning I went to do a workout I didn't have to wait for a single machine. They provide Gatorade by the cup, bottled water, tea and coffee at the break station. Each machine has towels and earphones provided. Good weight and weightlifting machine selection. Lots of bosu balls and a nice stretching section.
I tried the restaurant for a couple breakfasts and had room service a couple of times at night. The food quality was great, as was the prompt service.
I really have nothing bad to say about the Four Seasons, except that they've ruined me for any other (lesser) hotel I'll have to stay at in the future. You have made me a convert and I look forward to returning the next time I'm staying in downtown Houston. | 5 | null |
Great staff
We has a very difficult time getting our room booked through hotels.com. We waited in the hotel lobby for 2.5 hours waiting on our confirmation to come through. We were pretty upset. The bartender Zachery and the lady at the first desk Brittney were very helpful. They understood the frustration and helped us out any way that they could. Once hotels.com finally corrected their mistake, we were able to enjoy our room and beautiful hotel. I will stay here again because of the friendly staff. I just will never use hotels.com again. | 4 | null |
Great value for the price, friendly staff
We are traveling across the Southern states and NC was our first stop. Since our trip is a 17 day trip, it was important to get the greatest value in each state. Having a included breakfast was also neccessary. The breakfast here was awesome, there was hot foods, fresh fruit, cold cereal, coffee, juice ,tea and yogurt. If we had a need and made it known it was taken care of immediately woth a smile. The manager Sam Lucas was very friendly and the owner exceptional. I work out everyday and the hotel had a contract with lifetime fittness which allowed me the opportunity to workout the four days i was here. Although the hotel is old, it was clean. If i could suggest one thing it would be to keep the pool area cleaned daily and keep the elevators cleaned daily. If I visit this area again i will definetly stay her again. | 5 | null |
You get what you pay for
All i'm going to say is that you have options. There's lots of hotels in the downtown area...Unfriendly/not helpful front office staff.......asked for a restaurant that delivered and the answer i got was, ( we have the flyers at the front desk) asked for a cab company's phone number , and the clerk gave me what I thought was a cab drivers number. When i went down stairs it wasn't a cab driver at all, she had given me the number to a family member..I was totally freaking out, however I didn't want to miss my flight. Just remember, you have options. | 1 | null |
Hmm...
The rooms at this hotel sort of look like someone's attempt at an Edwardian themed hotel, only with some manky old 70s bedspreads and curtains. The staff are unfriendly and disengaged. The rooms are small and the free wifi is like dial up circa '96. You can barely open a website. Needs a damn good revamp because it clearly hasn't been decorated for 30 years. We had to ask at reception for a plug because the sink nor the bath had one. Location is fine - bus to downtown takes 10 minutes and costs $2.25 each. Plenty of shops and restaurants within walking distance. | 2 | null |
couldn't get out fast enough
delayed check in (computers were down), entered a dark, gloomy room to a horrible musty odor, had a quick lunch in resaurant before a show..........the food was inedible, overly salted and greasy.......requested soymilk for my coffee that curdled as i poured it. the waiter said "their brand does that, pour it slowly and stir briskly"......needless to say, i didn't take his advise! besides, the coffee was so stong that it tasted like acid...expected much more from a top chef restaurant, geoffrey zakarian, where are you???? i have never written a review before, i must let you all know that if you choose to stay here you are NOT in for a treat, it's all bad............ | 1 | null |
Over- rated!
My girlfriend and I stayed at the Menger Hotel on Aug 6-8, 2012. Upon arriving to the hotel, the valet told us that parking was $28. I didn't realize that that was the rate per day. When we got the car back it was obvious that the car was parked in uncovered parking with all the dust on the car. Also, upon entering the room we noticed right away the musty smell and dust everywhere. The carpet was old, full of stains, and was wrinkling off of the floor. The room was tiny, as the King size bed took up almost all of the room. The TV was surplus from the early ninety's, and the furniture was just plain old. The bathroom had broken tile, a shower curtain that was stained and too short for the tub as if it had been washed a thousand times. The whole hotel was dusty and dirty. The lobby had dust balls visible beneath the antique furniture, and lights bulbs were out. I'm from San Antonio, and know the area, but I was curious if the the disk clerk would offer some suggestions for breakfast. "Oh the restaurant here has a very good breakfast." "Well, we wanted to sit outside and enjoy the weather," I said. "We also have table in the garden area." We took his advice and had breakfast amongst the maintenance workers working on the fountain area. A bottle of water "Fiji" cost $8 dollars if opened in the room. Really! Do yourself a favor and don't stay at the Menger. Instead, walk through the lobby to look at the memorabilia and save your money. The place sucks! | 1 | null |
Nice Hotel. Friendly helpful staff
My Husband and I stayed at the Hotel Angeleno on our first visit to LA from the UK, we were alarmed to find we had arrived at a Hotel in the middle of a freeway, it seemed to be miles away from anywhere. The reception staff were extremely pleasant and booked the free shuttle for us every morning and the drivers took great pains to drop us in various locations so that we could find our way around.
Our room was very comfortable on the 12th floor and faced Church Street so the traffic noise did not bother us. It was very clean and had lovely King size bed.
The bar on the top floor was a great place with great views over LA although the drinks were on the pricey side.
When we arrived home we found that we had left some items behind and emailed the hotel to enquire if they had been found. The Housekeeping Manager was very helpful and arranged for them to be mailed to us.
Thank you Hotel Angeleno | 4 | null |
The best place to stay in Chicago ....
If you like to explore the Windy City ...this is the place to stay, it is a little retro, but it is clean, great beds .....(LOL) the staff is very nice and helpfull, you can park your car while you stay, there is a little restaurant ( Cafe Luna) where you can have your breakfast or lunch for a great price and service with a nice smile (thanks girls) the Motel is only a couple a blocks from the Magnificent Mile .... there is a lot to do within walking distance ..... a great place to start your Route 66 adventure too !!! | 5 | null |
Great for a grad student!
I stayed at the Club Quarters for a little over a week while working through my first residency at Northeastern University. The university had a deal for a cut rate for them for the residency students that missed the "boat" on campus housing.
It was a great place for me to work and sleep. The room was clean, comfortable and appointed for me to stock some snacks and light meals and also work on my doctoral work. It is just a few blocks from all the interest an Fanuiel (sp?) Hall. I got around the city all week long on a week long T pass and had no issues. The restaurant (Elephant and Castle) attached to the Club Quarters had the BEST fish and chips EVER! The only thing I'll say about staying in the financial district is that the streets roll up at 9ish. I worked late in the room one night and when I decided I needed a break and something to eat basically it was dark, deserted and very quiet walking out around 9-10pm by myself. I did find a Wendy's just a block or two away that was in the process of closing. If you're intending to enjoy the nightlife in Boston, this isn't a convenient place for that, but as a working hotel for me, for the week....it was great. | 5 | null |
Second time, just OK
I stayed here last year and posted a glorious review. We return to Chicago almost every year in summer so I reserved the hotel again. This time, it was just ok. No bad experience here, but the staff seemed to have too much fun among themselves, which will eventually take away from customer care. I wonder if the Kimpton reputation of being the best place to work for is backfiring upon themselves. I was extremely disappointed at the wine reception because they were serving very cheap wine ("Rex", to be exact, which can be purchased at grocery stores for less than $10 per bottle). I thought that they could try a little harder to find interesting wines for a little more money. I will probably try another hotel next time. | 3 | null |
Another Great Stay!
The Westin Columbus is a gem. We've stayed several times and it's always a pleasure. If you like historic buildings--and staying in the heart of downtown, this place is for you. While geared toward business travelers, this is the second time we've stayed with our two year old and the hotel provided a crib (with a heavenly mattress!) and fridge. The staff has always been wonderful...we highly recommend the Westin Columbus! | 5 | null |
There is Holiday inn and Holiday inn...............
As we live in the Caribbean going back from Europe we always stop to New York! We love New York. After an excellent experience in the Holiday Inn in Verona Italy, we decided to book in New York at the Holiday Inn Madison Square garden. Well our room for 3 was so small that our luggage could not fit in and we had to left them downstairs in custody, we could not stay in our room the 3 of us we were like sardines in a box, real compressed........
Taking the elevator? Be patient only 2 elevators for 15 floors with 225 rooms, do you get the picture?????
Breakfast? Oh no, not enough room for the 225 rooms. They converted the small tiny lobby in a place to have breakfast, either your get up at 6 am or you have your coffee right on the street. We decided that we deserved much better after a night in that room, and we had breakfast outside (Eataly just great!). My advice? Not all the hotels of one chain are the same! | 2 | null |
Could be better
The biggest problem my wife and I had during our stay, was that there was a restaurant/bar that was in the same building as the hotel. On one hand, great food! But on the other, they have loud music and people during the weekend. We traveled from eastern Canada to go down to see an Ellen tapping, and site see, so we were kept awake often late at night. Not everyone staying there are there to party! | 1 | null |
Great location, modern comfortable hotel and priced better than most
Loved this hotel for just about every reason. Location is ideal for shopping around 34 street of if working with the clothing market. The decor inside the room was tres chic contemporary without giving up on comfort. The seconf floor has a great lounge area for drinks, coffee or just to catch up on work.
You can find a great self serve/ fast restaurant next door for healthy breakfast and lunch. | 4 | null |
Charming, Great Location!
The Jane was an amazing experience, yes the rooms are small, but they are charming and the place has a great vibe! The staff are great and very helpful and friendly - They are an asset the the place.
The price is great for this part of the city, close to everything.
The restaurant has great Bloody Mary's.
I will definitely be staying here again on my next trip to NYC!!! | 5 | null |
Renovations Impact on Stay
This is a very good hotel all round, very spacious rooms, good bar and bistro. Didn't get to eat in the more upmarket Gordon Ramsey restaurant. I personally like this part of New York - 54th street - and it is one of the quieter hotels I've experienced in this city. The only problem was the renovations that took place during my stay which I was unaware of when I booked so I did change hotels after a few days. I will consider going back here though for the positives (once reno has finished). | 4 | null |
Working overtime to alienate the business traveller
I have stayed at the New York Hilton over 20 nights in the past year. It is a great location and the staff is friendly and informed.
BUT--- something is going on. On a recent visit [ $459 per night for a standard room] This is the conversation the front desk could have had with me at check in: "Welcome back - BTW -- that in room coffee your used to - we removed that, Mini bar - ? yeah -- we are taking those out too. Exec Lounge on the 44th floor - sorry Hilton Gold no longer allowed, Lobby bar - gone. What do you want for $459 plus tax!"
Well--- I want in room coffee at a minimum, and your competitors appear to want my business. I dont have 20 mins to queue at the Starbucks in the a.m. and I dont want to mingle at the Bridges bar to have 1 beer. I am done with the Hilton New York. | 2 | null |
OK property, decent rooms, not much more...
I was a conference attendee at this hotel, located a short ride from IAH. As a Diamond Honors member, I was not upgraded to the exec level, but had access. The room is nice sized, large flat panel tv, desk area, small amount of ac plugs. Wifi was comp'd as diamond and signal was good. The bath was good sized, too. Each night there was turndown service and the ice bucket was filled, but no bottled water (made little sense). Housekeeping mediocre. I was disappointed this year (vs. last) in the exec lounge. Morning offerings were slim, nothing hot except for coffee. Evening offerings were also slim, as well. Guessing maybe cost reductions because other full-service Hiltons are better. All in all, I would rate average to slightly better. | 3 | null |
Perfect Accommodations!!!
All staff we came in contact with from front desk to garage attendant were exceptionally friendly and helpful. They made us feel as if it were truly a pleasure for them to have us there as their guests. Located between Camden Yards and the Inner Harbor, all of the great attractions were within walking distance. The room was spotless, very spacious and comfortable and had everything we needed including a complimentary umbrella in case of rain. We will definitely be returing and recommending to everyone we know....the PERFECT ACCOMMODATIONS!! | 5 | null |
Bruce Springsteen @ Wrigley Field
Three sisters came for two nights of concerts-Sept 7-8,2012. Loved the Hard Rock Hotel. Staff was friendly, knowledgeable and accommodating. Room was very comfortable. Location is great.
--Sister Tramps | 5 | null |
Wonderful experience
I was really worried about staying here after reading some of the reviews. I stayed for one week with my two children and we had an excellent experience. The staff was very nice and very helpful. My room was clean and comfortable. I had no problem accessing the WiFi from the room. The outside pool was clean and the kids enjoyed swimming there. Other than some exterior work that needs to be done the inside was very nice and clean. The only problem we had was the free shuttle service, the driver is awesome but it is first come first serve and if you are not outside and waiting a half hour before he leaves you have to wait until the next shuttle time. We took public transit as the bus stop is one block away. | 4 | null |
Dark, Old and Noisy.
This hotel is the worst best western I have ever seen. The room cries cheap and old from inside. The AC is loud. All the rooms sit on the sides of the building from 1st floor all the way up, while there is a pool, dining area and elevator on the 1st floor. The problem is the pool has a small fountain that runs 24 hours, and even at mid-night there are kids having fun in the pool. When we asked the guy at the front desk about the quiet policy, he looked at us as if we were just plain stupid to ask a question like that, and said there is no quiet policy. "Okay, how about turning off the fountain in the pool so we dont have to sleep with the splashy noise?" The answer was NO. This hotel might be for someone who enjoys partying a lot, but not for us traveling with an infant. | 1 | null |
Great hotel but.........
When you check in, make sure to ask for a room away from the street side. I'm here for a week on business and my room is LOUD LOUD LOUD!! I can hear ALL the conversations at the sidewalk cafe below my room and it's 11:00 p.m. The honking cars are very unpleasant as well. My room is nice but I'm glad I have the room to myself because there is no privacy in the bathroom and/or shower. Very cool and modern but NOT a place for family. And I like a very dark room so again....ask for something away from the street because the street lights shine in my room and light it up. I didn't bother asking to move rooms because I was unpacked for the week and had toiletries, cosmetics, and clothes everywhere. Too much of a hassle to move and besides, one little Ambien tablet will solve the minor inconvenience of noise and light. Otherwise this is a very nice hotel and staff is very helpful and friendly. | 4 | null |
What a waste of finances for us
I found this hotel to look average outside, however I was pleasantly surprised to see the renovation work that had been done inside. My wife and I stayed on Sept 12th the room was nice but was small and the staff was kind and moved us to a larger one. Everything was fine until we realized there were more guest in our room with us. BUGS... Earwigs to be exact, I complained to the clerk, she said "yes I saw one here too" I quietly killed two of them as a Veteran I've had some experience with this overseas..... but then one crawled on my wife while she lay in bed... OMG! My wife couldn't take it.... We moved to the hotel across the street for the rest of the week. I never heard from management and just consider the money to be a loss. I can no longer recommend my fellow Veterans Stay with them. I used to always send people there. How disappointing this experience was. | 2 | null |
Good choice for Columbus
I've stayed at this hotel several times in the past and it's always been very nice. The rooms are clean and the staff are always helpful and friendly. The location isn't ideal but there are things to walk to if you know which direction to go and the weather cooperates. There are about 6 or 7 computers in the lobby for guests which is important to me since I don't travel with one.
I don't know where the valet parks cars but it takes quite a while to get your car. Call ahead if you don't want to wait 20 mins.-they do have signs posted to warn of this. I would recommend this hotel and would stay there again. | 4 | null |
A cozy upscale stay for the entire family!
This Kimpton property | Allegro Chicago | was much nicer than expected for an upscale hotel tucked in the Chicago Loop. Just minutes from Michigan Ave, Millenium Park, andd more was the main reasoon for the stay. The added comforts off the busy beaten patth and free beverage tastings every evening were a major plus. The friendliness of the staff and their accomodating "can do" attitude helped adjust our small room challenge with 2 adults and 2 children after one night stay. Overall, a great stay and welcome our family's return in the future. | 4 | null |
Great Hotel...good value....average location
I read a lot of good and bad reviews on tripadvisor before i stayed during my recent vacation in April. I was skeptical about the homeless people and the noise that was mentioned in the reviews. There are homeless people around but the hotel has a wonderful option of pick up and drop of his guest to Union Square/Fishermans Wharf...Great service at that...Walking back late at night is surely not advisable...stick to the hotel shuttle or take a cab. The hotel staff does a good job of advising which areas to avoid...
The rates are excellent and the room are great. Staff is exceptionally friendly and helpful. Opt for a room on the higher floor and lil away from the lift. Room facing the main road is NOT advisable. | 3 | null |
Reasonable family choice
Rooms are clean and well serviced. Beds are comfortable with plenty of feather pillows. Tv with movies in the room. Complimentary wifi but seems a little slow. Bathrooms are clean. We had three rooms on the ground floor but seemed safe and secure. Occasional traffic noise but nt surprising given location.
Service from concierge was adequate and they helped immediately with checkin and with arranging safe access in the room.
Breakfast was disappointing. Plenty of choice but nothing exciting. Coffee was ok, boiled... Could have been stronger but it's an individual thing...Eggs were poor being powdered eggs. Sausages were ordinary.There was a choice of bread for toasting and bagels, rolls and waffles.
We recommend the waffles.
Nice toiletries and spacious rooms. Overall seems like reasonable value. Central location but I would not go walking anywhere at night alone.
Pay parking looks very secure and easy access. | 3 | null |
Hate hidden charges and falsehoods.
No hotel of this price range and star rating should be falling to false advertising. A 10.95 service charge is charged for "complimentary" wifi and a "free" $10 breakfast voucher. | 3 | null |
Not a bad stay, but the hotel could use more renovation.
Stayed for business for three days. The catered food for our meetings was great. The lobby area with food and drinks was nicely furnished, and the outside seating area with the gas fueled fire pits was wonderful. However, the hallways to the rooms looked like an old battleship, and the rooms didn't look much better. The hotel had a very "old" feel to it. The drinks at the lobby bar/snack counter were pricey so I mostly walked a half block to the 7-Eleven for drinks.
The hotel will get away with whatever they do since there are in the heart of tourist area and just a block from the bay and all the area where the action is. | 3 | null |
VALET THEFT!!!!!
They stole my brand new $200 sunglasses that I had in the case in the console of my car!
I reported it to the hotel and they gave me lies, run around and hung up on me for being upset!
I was upset that my property was stolen by their valet staff. I gave them 3-4 days to contact me with a process of handling this theft. Instead they lied, never returned my calls and once I spoke to the 6th person over 4 days I was hung up on for be UPSET about the theft of my property!!!
If you stay here be sure to NOT VALET , if you DO...BEWARE!!!
The hotel doesnt care about its customers.... You can feel it once you get your room key, you are forgotten and treated as just a passerby in their building!
NO STAR SERVICE! | 1 | null |
Great location, staff and rooms.
Our second stay here. On check in was upgraded to a King corner room. 33rd floor, great view of the Hudson. Room wasn't ready on arrival (around noon), when we returned later in the afternoon, bags were brought to our room within 5 minutes. Room was very nicely decorated and quiet. All the staff that we encountered were always polite and helpful. Priority Club Lounge was very nice, breakfast and "snacks" were fantastic, again friendly staff. Great proximity to Times Square, theatres, shopping and Central Park. Look forward to returning here. Thanks for making our stay in NYC very enjoyable. | 4 | null |
our experience at the Hard Rock hotel
We really enjoy our stay at the Hard Rock hotel. When we had a problem Robbie Mandagie helped us and treated us great. The maid service was great. The maid Ana Martinez cleaned our room and did an excellent job. The people who worked at the Hard Rock Hotel all really great and I felt comfortable staying there. Will return their when in San Diego. | 5 | null |
Good Service, Nice Hotel, Room Was Rundown
Stayed at the Intercontinental for a family wedding. Room 501 had a very comforable king bed and a nice layout with a separate sitting area, large balcony, and great bathroom. But the room needs some fixing up, with the baseboard worn and needing paint, the carpet pulled out at the threshhold, the minibar and a cabinet next to the sink kind of beat up and worn,
Wedding that was held at the hotel had disappointing food. At my table, the steak was overcooked and dry, the salmon served to my wife was also dry and did not taste good. The potato kugel was like cardborad. The wedding for about 150 people was a wonderful event with family and friends, a good band, and a great time, in spite of the poor tasting food.
Well the cocktails and wine were good, as were the hors d'oeuvres!
Parking was $36 per day, and Internet another $13--just so you know. | 4 | null |
Great night's stay w/free, secure parking
We were in Seattle on a last minute overnight trip and rang up Watertown after seeing their shuttle driving around town. The first person who answered the phone gave us one rate that was more than the rate I found online via my phone. I tried to book it online but because it was the same day the system wouldn't let me. The desk person did not offer to match the rate. I called back, got a different person, told her about the rate discrepancy and she offered me a better rate than what was online. She was very helpful and friendly, and we booked the room.
Our stay was comfortable and short. I would have preferred the Aveda toiletries advertised online instead of the Tommy Bahama ones, but the dispensers were handy. The "conditioner" was clear and I doubted that it was in fact conditioner so I didn't try it.
No coffee in the lobby at check out was a disappointment and meant another stop before our day out, but otherwise this was an easy, affordable and convenient overnight. Very clean and very secure. Next time I will consider leaving my car in the garage and taking to shuttle to our shopping destination. | 4 | null |
Unplanned stay turned out well
Passing through Seattle on the way to the east coast, we usually stay at the Doubletree Suites at Southcenter. However, inexplicably, our reservation there was overtaken by events and we ended up being "walked" to the other Doubletree facility at Sea-Tac. The manager from the hotel that walked us came in the van with the driver and personally apologized for this oversight. He explained that arrangements had been made for us to stay overnight at the Doubletree by Hilton Seattle Airport at no cost to us, in an upgraded room, with a 30,000-point bonus in my HHonors account. We accepted the deal and were quickly transported to the alternate hotel.
I had stayed here years before, when it was still a Red Lion. Our room, which did not appear to be an upgrade, was in the tower on the 12th floor. The porter who helped us with our bags explained that the tower had recently been renovated, and that statement seemed to be true. The furnishings and finishings were indeed different (and newer) than I remembered them. Other than that, it was a standard room. Clean, comfortable, and somewhat quiet (our room faced the airport and the associated noise was sometimes audible).
We enjoyed dinner in the Seaport Lounge. Wife had the hummus and broccolini. I had a shrimp caesar salad and an order of buffalo wings. I ordered a glass of Alaskan Pale and got served a glass of IPA. Who knew? I like them both, so no problem.
This hotel is inferior to the Suites in terms of HHonors Gold benefits in that you only get an $8 credit at the coffee stand in the lounge for breakfast (if you have your MyWay preferences so set). At the Suites, Golds get a full hot buffet.
It was nice to revisit an "old friend" but next time we will go back to the Doubletree Suites. Indeed, the Suites manager told me to let him know when we'd be staying there next so we could be well taken care of. I advised him that we would be doing so in nine days. It remains to be seen how well that stay goes but he will get his chance to make good on his word. | 3 | null |
GREAT LOCATION - BEAUTIFUL ROOMS!
After many visits to New York... I found this hotel to have the best accommodations for the location. Rooms were spacious with very nice amenities... staff very friendly and helpful. Elevators fast and efficient to upper floors. Internet in room was very expensive... free in the lobby, which meant a very crowded lobby of 'laptop' users. Coffee shop offered take-out and sit down... $34 for buffet breakfast. Location was excellent.. 2 blocks from Radio City Music Hall, 5 blocks from Times Square. Recommend Gray Line City Tour. | 5 | null |
Nice and Clean - Boutique-style hotel
Thoroughly enjoyed my stay at Courtyard by Marriott Austin Northwest/Arboretum. Business and personal trip. Room was clean and fresh. Walls were thin and could hear noise in hallway while others walked past room but it did not keep me awake. Nice television and room laid out nicely. I had king-size and there was a lot of space in the room. Breakfast was pricey for what was offered (cereal, yogurt, bagels and the likes) so I went out to eat and got full breakfast at IHOP nearby for the same price. Location was great on the NW side of Austin. Only took about 15 minutes to reach downtown by car on a Saturday night which I thought was great. Away from the busy street of Austin. Front desk staff were very inviting. Would stay here again. Note: I booked through Priceline "name your own price" and got a great rate, however, the regular rates were standard for the area. | 4 | null |
Just say no!
It felt creepy. Air didn't work. Needed to switch rooms because the one I first checked into had an unmaid bed AND used towels. Spring for the few extra bucks and stay someplace better. Good location -- but that is the only good thing about this hotel. My 93 year old grandmother stayed here on her wedding night and I don't think they EVER updated! | 1 | null |
Location Location Location-and reasonable price for NYC
My family stayed here 2 nights after dropping our daughter off at JFK for a summer trip. The location is amazing...a few blocks from Times Square. We got a great (for NYC) price via trip advisor. Also-the parking garage was right next to the hotel and only $30/day for guests. Great rate for NYC and very convenient. Front desk staff very friendly. Would definitely stay here again. | 5 | null |
not luxury
this hotel shows it's age in the hallways and the rooms. It is not a luxury hotel but probably was some time ago. The rooms show much wear especially the carpet. Bed was great! Very comfortable. The worst part was the overwhelming musty smell in the halls. The smelll was in the room too but seemed to go away after awhile. Great customer service! | 3 | null |
Pretty Penny for a Pretty Place
Only stayed at this hotel overnight but we were more than satisfied with the experience. This extra clean and modern space is a great addition to the Starwood family. Complimentary wi-fi and bottled water greeted us at check-in. The bathroom was spacious and energy efficient. Not to mention the uber-comfy beds! If we find ourselves in Columbus again we know where to stay! | 4 | null |
Bathroom had not been cleaned
This was a nice property "I thought", the male check out agent was excellent.
The bathroom was filthy. The bathtub had not been cleaned. Used soap still in the shower holder gummy so it had been there during the day. Ring in the bathtub with the mat being on the bathtub floor... picking up the shower/tub mat was disgusting where the shower had not been cleaned.
The commode was worse. The commode was not cleaned inside or outside. Urine was all over the back of the seat and down the toilet.
I will in the future always check the commode at any hotel property before I unpack my suitcase and not wait until the next morning and see the filth when I was looking from the bedroom.
When I called the evening agent about 6:30 PM on check in and told her the soap was not removed she said "I will tell housekeeping tomorrow". ..... I should have changed rooms or changed hotels at that time. This agent was questionable with her desire for our stay to be nice.
On check out, explaining everything the male AM agent on Sunday was excellent.
This hotel was being repainted so the lobby was getting a face lift. No noise from the highway. I expect this hotel is for the oil men in the Medina area that travel back and forth..... LaQuinta needs to relook at the housekeeping at this hotel | 1 | null |
Wonderful staff
This place is amazing. Our event was cancelled and they let us get a refund for the nights we could not use. we will definately be back! Breakfasts were great and the rooms are clean, large and comfortable. | 5 | null |
Nice hotel but small rooms for the money
The hotel is situated right opposite the rebuilding of the world trade center so some noise and mess.
The standard rooms are very small for the money,we upgraded for $25 a night and was worth it got great view of the 9/11 memorial.The big downside for me was the fact the hotel will not call you a cab so you have to carry all your luggage around the block and wait ages for a cab,and this is why i wouldn't stay here again. | 3 | null |
Don't believe the hype
We had really been looking forward to our stay at the Hollywood Roosevelt during our honeymoon but were left disappointed. We were given a room at the back of the hotel that was tired (all of the furniture was in need of replacing and the curtains didn’t fully cover the window), small and very noisy. We asked for a better room, but were told this wasn’t possible due to the hotel being fully booked that night – such a let down, as the public areas of the hotel are so impressive. Try the Renaissance Hollywood hotel just round the corner instead. | 2 | null |
Poor location
I stayed here for business, as I really enjoyed the Kimpton Chicago hotels. Kimpton always has great service and clean hotels. However, I will not stay here again due to the location. There are no good coffee shops, restaurants (in-house Print is $$$), or sports bars near the hotel. The only reliable way to get around in NY is to use subway, and the closest n/s stop is 50th&7th. It is more convenient to stay in the upper west side hotels (72nd st., etc.) which has better transit and more thriving neighborhoods (coffee/dining/markets). | 3 | null |
Decent Place for a Night
Stayed here to catch an early flight. Upgraded to a suite which was nice. TINY bathroom and lots of activity in the hotel from a wedding or a conference of some type. Would stay here again. | 3 | null |
Great Hotel / Staff / Location
We stayed at the GEM Hotel in Chelsea this past weekend and loved the hotel and location.
The staff was amazing and friendly, location was wonderful in the heart of the beautiful Chelsea neighborhood.
The only negative was that the room was very small and the mattress was very soft or older.We didnt come into NYC to spend much time in the room so it wasn't much of an issue.
The overall hotel is beautiful with a very nice roof deck. I would gladly return as we enjoyed the GEM and location very much ! | 5 | null |
Location can't be beat
We had a room a bit small but clean but faced the supermarket street so it was very noisy. When we complain about the noise the next morning they were very gracious and moved us to a suite for the next night, the suite was great but the noise from traffic was there, we were in a floor down from our first one. The staff was very helpul and the hotel is situated centrally and close to everything great shopping around it. We enjoyed the complimentary wine in the afternoons. | 3 | null |
Landmark Disappoints
Our New Years experience was runnied by indifferent unhelpful staff. we rounded off a skiing trip with 3 nights in this iconic new york hotel. While this hotel oozes charm and represents the best of New York the treatment of the hotel staff all but ruined our stay. We transfer in at 11pm from our flight- with 3 children our rooms were on opposite ends of the floor, and neither acceptable nor in line with our booking- some 4 hours latter- at 3 am in the morning and one bed short we were finally able to sleep. the service did not improve the next morning with half promises and a dishonest approach to the problem another 4 hours were wasted until the issue was resolved and adequate accommodation provided- oh yes, a 50% refund of one room for one night was offered as compensation! not what one would expect from a hotel of this standing. | 2 | null |
Reading some these reviews, people do not realize where you are
For what I paid 249.00 plus a high tax you would expect quite a bit more . The price may reflect where the casino is located. It is Detroit folks consistently ranked in the top 3 most dangerous cites in America. I have been told they keep the price artificially high because they are attempting to keep certain type of clientele out of the hotel. With that said it does sell out some weekends. As one of the Pit Bosses told me when a drunk was removed from the blackjack table "THIS IS GHETTO WHAT DO YOU EXPECT ?"
As many of the reviews state , forget about any type of customer service. I have stayed at hotels throughout the US and have never encountered less customer service or desire to help .
My wife does not gamble and we stayed at the hotel because of a wedding we were attending at the Motor City. Our package did include $50.00 food credit. Check in was 4 on a Friday night. The hotel was not sold out the night before I checked . I called for an early check in thinking I would eat with my voucher gamble [afterall that is the true hotels purpose to keep you there to gamble otherwise no hotel would exist there without a casino believe me] At 12:00 , told no rooms, 1:00, 2:00 same thing. I arrived at 2:30 told no room. I said could have my voucher so I could eat and gamble. No can do as I was told vouchers were separate and they would have to generate a room. I offered to pay in full NOPE . I left went an ate at MGM Casino block away. Called at 3:15 no room. Came back 3:45 no room. At 3:59 they gave me a room. Honestly you can count the times I have not had an early check in across the Country . This is just poor housekeeping management or lack of the front desk wanting to do any work.
The hotel itself front desk area is nice . The room was OK . But at 199.99 without food credit way overpriced for an inner city room with the only attraction the attached casino which s not Vegas . The room was clean , modern . View of well one of the most dangerous cities in America with the largest amount of abandoned property in the US.
Nice bathroom /shower
Plus = free internet which is getting to be standard anyway . Free parking but who would pay in Detroit ? No pool or
Negative no pool or whirlpool included in room charge
If for some reason you are in the area for business and you like to gamble and you are putting it on an expense account then it is reasonable.
If you are paying your own tab , do not gamble or want to stay in a safe area and still be close to the downtown area for business many choice abound with much better food options in Troy, Birmingham ,Novi ,Michigan at half the price. Also in warm weather you can walk downtown Birm, Royal Oak it is not San Diego, San Fran , South Beach but it far better then the area around Motor City !
I did fill the online survey out ana manger emailed me and said the same story food credit is separate from hotel so they could not give me advance credit . YIKES ! | 2 | null |
Good Enough
My room, unlike a fellow reviewer's, did have curtains to block out the light. It was a nice Marriott room. The maid on the first day laid out all of my toiletries nicely, and I appreciated that. Other than check-in, I had no contact with any of the staff in the lobby for my five day stay. I had asked for a room away from the Memorial and got it, so it was nice and quiet. No complaints! | 4 | null |
Pricey!!
I booked this hotel online, it seemed like a great deal for the area and for the hotel. I read all the reviews and this seemed to the best. So I call check in the day before to get the details on parking as we where driving in, I was told by the rep to just leave a tip and my car would be paked safe in a garage. To my surprise I was charged $66.00 with no in's or out's. How disappointing for a hotel that charges such a large amount to stay. We arrived to the room and where parched from our drive in and realised there was a "stocked" fridge in our room, as I was about to pop open a soda I checked out the price list and saw it was $7.00 for a small CAN of soda!!! That is outrageous!! And not to mention the fridge was filthy with some sort of brown sticky substance in the bottom of it! The room was beautiful, but the celing had some red substance spattered on it and the walls where filthy! I would have expected something more upgraded and cleaner for the price we paid to stay. I also called the morning of check out on Sunday to see what time we had to take our car out of storage and I was rudely cut off by the operator as he answered my question with an answer to a question I was not even asking! I advised him to let me finish asking before he gave me an answer and he promptlly transferred me to the parking garadge. So it's a nice hotel, in the perfect area, but needs work with the staff and the rooms. | 3 | null |
If a 1 could be a negative 10, I would have rated it that way
Upon check in, I called down to the front desk to get a refrigerator sent up. After unpacking two of our suitcases, I noticed the first room's carpet was soaked on the 14th floor after carting 2 luggage carts up for a convention and unpacking due to a water leak that was on the 11th floor according to management - I guess gravity is defied in this building.
Still no refrigerator delivered, we moved to the second room with 2 carts of luggage after repacking and then discovered it had no AC/AC that could not cool the room below 80 degrees and mold in the shower so once again, gave this hotel an additional call to hopefully not have to move 2 carts again. An 'engineer' was sent up to fix the AC, he simply turned down the temperature to the lowest level-68- and closed the blinds claiming that this would fix the heated room. Please keep in mind, this is August in Austin. Then the shower 'engineer' appeared with a bottle of Clorox and sprayed the blackened shower grout and caulking leaving an unbearable smell of bleach throughout the room which quickly gave my husband and I an unbearable headache.
So here we go to our third room!! The third room was just as hot, just as dirty, the shower head was coming out of the wall but the General Manager offered a $50 credit towards our bill like it was a favor to sit around and sweat. Everyone in the management staff acted as though they did us a favor putting us on the highest floor facing the business district and what appeared to be a center for homeless people on the 16th floor BUT 4 hours later we got our fridge!!!! Every room we were put in smelled of dogs and musk and the number of pets checking in along with the water leak that was apparent on the exterior building walls and inside carpet easily noted the reasons. My husband is a professional roofer and water proofer and had never seen such a shotty job performed on such a main stay building in the great city of Austin. Not only is the outside of the building bad but the inside is worse.
I am here attending a convention that is sure to generate thousands of dollars for this establishment. Upon attending the hospitality reception, all attendees were sweating and complaining of the lack of AC in the main lobby, elevator lobbies, as well as the entire hotel. I have already encouraged the head of our association to never book this hotel again due to poor customer service, inadequate facilities, pathetic energy management forethought, and overall poor hotel accomidations. I am a Hilton member and understand why I always stay in those establishments.
Jason in the bar was awesome and empathetic! I cant wait to check out tomorrow!!!!!!!!!!!! The lobby outside the elevator reminded me of a hot sauna and the overall condition of the rooms - all 3 of them is just ridiculous! This is more like a $69 a night MOTEL then a Starwood property-they need to realign their priorities. I will have to say, the only thing the hotel has to offer that is their very updated and high tech gym facility. | 1 | null |
overnight with teenagers
We reserved rooms for the night as was attending a concert of The Wanted at The Rock and Roll Hotel ( a nightclub on H St). The rooms were nicely appointed, clean and requests made. Staff was very friendly from parking attendant to maids. Managers special was nice and breakfast was cooked to order if you chose. Checkout was at 12 which was nice. Was about a 10 minute drive to National Mall, Georgetown Cupcakes on M street, and club. Also is close to Kennedy Center
downside was pricing for self parking ( over $30) but not a surprise for a downtown motel | 4 | null |
Walls are paper thin - but great location
The Parc 55 is at a great location - took the bart got off at Powell and the hotel is right there. Clean nice basic room. No frills. The biggest disappointment was hearing everything going on next door. First it was a family of kids jumping up & down and screaming and then a man with a deep voice. So now I know why there have ear plugs in the room. I was wondering why when we checked in but then realized you need them if you want to sleep. There are so many choices when going to SF - this price was good & location was great, but I will check out another hotel next time. | 4 | null |
Roosevelt Hotel, Hollywood, you can do better.
Been here three days and only one of the hotel's two elevators has worked the entire time. On top of that the elevator that does "work" frequently doesn't respond to guest's key cards (which are required for guest floor access) so the whole car full of people rides up to the top floor with frustrated guests who then exit as the elevator works its way back down. And stairways are not an option, emergency exit only. If you do stay here don't stay on any floor below six or you'll feel the bass rumble from the lobby bar. | 2 | null |
No Title
Hotel was very nice and sufficient for our needs. I went to the Mayo Clinic and it was more reasonable than the ones on the clinic campus, closer to restaurants and other things to do and very close to the clinic. | 5 | null |
a few things wrong
overpriced,tv too old at least 10 years or older,no bathtub, location was great couldn't get morning staff to say where breakfast was they kept saying all that was out was by the coffee area there were nothing there | 2 | null |
Wow - what a dream!
I have stayed in many hotels in NY, but this has to be one of the best. The service is excellent as is the food and the rooms. They were certainly the most Hi-Tech rooms I have stayed in for some time.
The choice of three eating experiences under one roof is excellent. | 5 | null |
Very large room for NYC
This is a very straightforward place, and it is not a high end NY hotel with spectacular service. However, you get a good amount of space (I had a sitting room with balcony and kitchen with microwave, sink, fridge, etc., and a bedroom and bathroom. Very big. Very comfortable.
It is clean and well equipped. Beds are comfortable. Sheets are good quality.
The only criticism is that there are only two elevators, which can make for a wait at busy times. Otherwise, this is a good choice of hotel in NY. | 3 | null |
expect a bad room on the first night
We had booked 3 rooms (group of friends) - 2 double and a single room. My girlfriend and my room was 2 meters by 3 meters. The double bed was 120cm wide (They insisted this was a double bed - despite us buying a tape measure and measuring it!!!!! unbelievable!!!!). There was no place to put our bags, there were no chairs and you could not open the bathroom door as there not enough room. The bathroom was the smallest I have ever seen. This was by far the smallest room I have ever seen or heard about. Our friends room was almost as small as ours (the bed was the same size but the room was about 20cm wider). They did change our rooms on the second night which was definitely better (still small but the bed was 140cm wide and you had room to walk around the bed and open your suitcases).
This seemed to be routine - everybody we spoke to had an awful room on the first night and this was changed to a bigger room on the second night. When we went down to complain there was a queue of at least 5-6 people with exactly the same problem - It seemed they used these ridiculously small rooms for the first night of everybody's stay. This surely should not be allowed as it is literally putting people into a cupboard and people not having a choice to stay for at least one night. I can imagine that during the high season this will be even worse (people might actually be forced to stay in these in-human conditions for longer). I do understand that in NY the hotel rooms are small and I have been there 4 times before but this place was very different.
Good points - The staff were actually very friendly and the location was great and it also had a nice bar (although it was a little too expensive) | 2 | null |
Not in the summer!
The room is tiny, the 'queen' size bed is a small double. They had an AC unit in the window and this prevented you from closing the window. SO noisy. I guess in the winter that wont be there so possibly a good location for the 'xmas shopping' kind of trip but not in the summer.
Staff are excellent, so helpful and the only good thing about the hotel. | 1 | null |
Nice bed but otherwise a drab hotel with views...
My wife and I stayed at this Hilton for two nights earlier this month. The plan was to stay for four nights, but the blah and drab atmosphere turned us off, and we switched to the Manchester Grand Hyatt. We were glad we did, and I'll write another review shortly on that hotel.
As for this Hilton, I picked it due to the superb pictures of the skyline and bay views from the balconies shown on other reviews. The views are as advertised, however prepare for lots of noise coming from the bay in the form of boats and helicopters, etc. During the day, this is not a quiet location due to all the activities from the military base across the bay and powerboats on it. Can't comment on the other side overlooking the boat harbor, but that's the side where the airport is, and I can't imagine no airport noise would be heard.
We also heard noise from a very loud ice machine that had a low vibrating buzz that could not be blocked. Also, the room doors are on springs that cause them to slam hard. This is an annoyance as well as danger, and I accidently lost my grip on the door while entering the room one night which caused the door to swing hard into my wife who got a slight shoulder bruise! I can't fathom why designers of hotels in the 1970's (or whenever this was built) would have installed such difficult and noisy room doors.
The facility is very dull and drab, including a small dated lobby. The best thing I can say for this place is that the bed is quite comfy, and I slept well both nights here. Of course, I use earplugs, which are a must at this location. Also, the wireless internet worked quite well and is included in the room rate. However, breakfast was not included.
In sum, unless you are flying out of San Diego and need a nearby hotel, other hotels in downtown or elsewhere in San Diego would be a better experience with more ambience than this Hilton, nice views notwithstanding. You'll be able to sleep here, but won't enjoy it that much. | 3 | null |
Convenient to PHL / SEPTA
Depending on which airline you are using, this standard Hampton Inn is about 10 minutes from the PHL airport and about a 10 minute walk from a SEMPTA station with service twice an hour to Center City Philadelphia. The hotel only has one van, which runs every 30 minutes during the morning. Pickup at PHL requires a phone call.
The TV set in my room was some what difficult to work and had a some what limited number of channels. Because of it's proximity to the airport, you can get departure information from your TV set.
Dining options are very limited, but there is one resturant adjacent to it, but no sidewalk between it and the hotel. | 3 | null |
stay away from the south side!
i had the option to upgrade to a north-side room, away from highway 59, and wish i would have!
the noise from the road was really loud.
other than that, the hotel is fine. A bit dated, rest room small, etc. Location is very near to Bellaire, and the galleria.
The breakfast buffet was very good. | 3 | null |
Great value location and shopping
This hotel is a very easy walk from BART and bus system that will take you just about anywhere. It is also possible to walk 'FLAT' no hills to Fishermans wharf it takes about 20 minutes, but is a safe and scenic walk.
Some of the best shopping I have have ever experiences on the same street and surrounding streets. The hotel is a small boutique hotel and doesn't have a breakfast or anything super special, except a lot of charm, extremely clean and great freindly staff. | 4 | null |
Nice hotel but...
The room was comfortable and quiet, but I was disappointed that there was no refrigerator nor a microwave. For a room at this price ($100), both are normally furnished. Entry into the hotel was a bit difficult since the parking lot was being repaved, but otherwise, a pretty nice place. | 4 | null |
Luxury can cost you
The Waldorf is the ultimate in old fashioned elegance. It is not modern like a new hotel. The amenities are everywhere. The Bull and Bear restaurant is classic and delicious. The was limited room service. Be prepared to pay. Breakfast was over $100 for 2. A bottle of vodka from the mini bar was $17. Paying for convenience is one thing, but you pay surcharge just to be in the Waldorf. A very enjoyable stay but if you are looking for value, this is not the place for you. | 5 | null |
Standard Convention Hotel - good service, no charm
Stayed here with a conference for 3 nights during Austin City Limits.
The hotel's entrance, lobby, and main areas had the feel of a large, impersonal convention centre (which is exactly what it is). My room, Rm 6001, was a standard business hotel room, offering standard amenities, but nothing luxurious. Furnishings showed modest signs of wear and tear. The conference rate at $175 was excellent, but the third day at $249 was less so. This room was at the end of a hallway, and due to its unique location, it had in addition to the usual large window, one behind the bed that allowed for more natural light and a feeling of spaciousness. Blackout drapes and sheers were convenient. This room was street side - not a great view by any means, and soemwhat noisy.
For a telecommunications conglomerate, as you would expect, free wifi was provided, and the phone system was decent. No ability to retrieve messages remotely was a surprise though, as was no message light to indicate that a message had been left. The clock radio had a dimmer bar, so it could be dimmed for sleeping. A fridge in the room and separate basin and toilet/tub areas were also convenient if two were sharing a room. The jacuzzi tub was large but old style with the jets protruding up from the bottom of the tub. Bottled water (Fiji) at $5 was prohibitive. Bed was comfortable, but all 4 pillows were down and provided less support than foam for us back and side sleepers. Coffee maker, lighted make-up mirror, and room safe were provided. Bath-robes were much appreciated.
The highlight of my experience of this hotel was the food in the buffet. It was full of delicious variety and quality. Top marks there.
The staff were friendly and service-oriented, almost to a person. They allowed me to change rooms immediately after check-in, to shorten my stay from 4 nights to 3 without penalty, and kindly agreed to late check out (by 1.5 hours) with a smile.
I would recommend this hotel if you're looking for a basic hotel with pleasant staff and comfortable accommodations. If you prefer a warmer more intimate and inviting ambience, or charm, look elsewhere. | 3 | null |
Great Stay
I stayed here with 3 friends recently and was very pleased with the hotel. The hotel itself is fresh,modern and very clean. We had two twin rooms which by New York standards were very big. The room had everything you needed and things you may have forgotten were available from the front desk such as toothbrushes, iphone chargers etc. Beds are also very confortable.
I would recommend becoming a Kimpton member (free to sign up) you get free Wifi and $15 free minibar on each trip. However despite this being confirmed on my departure I have been charged $15 for minibar which should have been free, I am still waiting for a response from the hotel regarding this. This is the only reason I haven't given 5 stars.
The rooftop bar offers amazing views of midtown Manhattan, drinks are pricey though, $18 for a cocktail. A must do if staying in this hotel.
We had free continental breakfast included in our package. Can't complain as it was free, but it was very pricey for what it was though if you paid for it. | 4 | null |
Terrible
I stayed 1 night in this hell hole and it stunk, floor was filthy, customer service was non-existant, no phone in the room (safety issue), forced "valet" parking haha $27 extra, it smelled, bed was filthy, staff didn't even know who the manager was. I could go on forever but STAY AWAY!! | 1 | null |
Excellent location
Booked this hotel through priceline(nyop) mid week for two nights. We wanted to stay in the area of Times Square due to activities we had planned. The hotel is located between 48th St and 49th St on Broadway. There are numerous subway stops within a few blocks of the hotel that can get you anywhere in the city. We did not drive into the city but, took a train from New Jersey. The hotel is on the northern end of "Times Square". The lobby is located on the second floor. We arrived earlier than expected and our room was not ready yet. We did a "pre-check in" and requested a King corner room(read they were a bit bigger). We checked our bags without any issues and explored the area. We came back for check-in and received our key to our King corner room on the 19th floor. Desk staff was nice and friendly. Lobby has a modern, trendy look and feel. Room had a view of Times Square on one wall and the city on the other. Large banks of windows with privacy shades to block out the neon lights from Times Square. Spacious room with king bed, chair, desk, dresser, plenty of lamps. Bathroom was nice. Concierge recommend two good restaurants(Thai & Italian) near Hell's Kitchen. Second night we did have a stopped up toilet at 130 a.m. We called the front desk and within 10 minutes maintenace was there and the problem was fixed. Housekeeping was very efficient. Hotel held our bags after check out until we returned. Frequently saw staff cleaning at all hours of the day. Lack of free wi-fi was a drawback. Solid hotel option and would saty there again. Tons of chain restaurants in Times Square. For better dining experience walk a couple blocks toward/into Hell's Kitchen. Great restaurants with reasonable prices. Can find almost any type of cuisine. Start on 46th St near 8th and 9th Ave and look around. | 4 | null |
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