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Great location
Was in town for an event at the Time Warner Cable Arena and this hotel was the perfect location. Not only is it close the arena there are an numerous restaurants and bars within walking distance. The room was clean and as one would expect from this chain. The room was quiet and I did not hear much noise from neighbors or the outside. However, it was a Monday night and I am not sure if that made a difference. The staff was friendly and provided good advice for dining when asked. I used the valet service and was very satisfied with the service and did not need to deal with the hassle of parking myself. When checking out I had an extra charge on my bill, when I inquired they removed the charge and apologized. Overall it was a fast, convenient and happy stay. I would definitely return next time, hopefully for a longer period of time. | 4 | null |
You pays your money and takes your chances
Chicago is an expensive city and looking at comparative pricing, agree BW Grant Park is reasonably priced. However....
1. Room booked through PriceLine one month prior as BW Grant Park could not provide contiguous room booking. Was suggested by BW to try Priceline, etc who had block bookings. A questionable reservation status the day before arrival (on a whim, decided to confirm) revealed no room booked. Problem was eventually resolved but not without great anxiety.
2. Executive Room provided was not the greatest. First, was right beside the elevator shaft, so mercifully after a certain early morning hour, activity diminished. The loveseat in the alcove was cute, but there was nothing to look at beside the desk and bed. The TV was placed to be viewed only from lying on the bed.
3. Hotel advertised free WiFi in all the rooms. Maybe so, but not on the 9th floor. Interestingly, there was a radio carrier signal (connection established but no access to Internet). Hotel staff tried a couple of times but could not figure out the problem. It looked like the phone line or cable connection was not made or the Modem was not working. They would not let me diagnose the problem, but provided me with a LAN cable for a wired connection. This worked OK on my Notebook but useless for my iPhone.
While the Hotel gave me a $50 discount on my room as a result, the offset was not significant enough to counter the extra charges for using my iPhone as a Hotspot. The wired connection was dodgy. Their IT support could not correctly identify the SMTP POP server name that I could send out emails from.
4. The TV was likely purchased at a garage sale in the 1990's since the TV was of 1980 vintage. A CRT era behemoth with no auxiliary audio/video HDMI or discreet inputs. Really, BW has better standards than this elsewhere! Are disposal costs entering into consideration for keeping these units? For God's sake, buy a $400 modern flatscreen TV and charge an extra 50 cents a day written off over 2 years.
5. The fridge ran too cold and froze all the items left in it, including some bottled water frozen solid. Luckily, the wine had enough alcohol content preventing it from freezing.
6. Room had a run down look. Some paint was peeling by the desk. The curtains were hard to close. The shower had the force of a butterfly's wings.
In short, the accommodation was adequate but did not match the higher standards of BW elsewhere. Charles H. has the right idea - pay a little more and stay in a much better place elsewhere. | 2 | null |
Very nice!!!
I stayed 2 nights and was pleasantly surprised at the friendly service and immaculate surroundings. My last stay at a Holiday had not been a good one.
I was greeted with a goody bag and a smile.
The shuttle to the airport was on time the next morning and off I went, rested, well-fed and happy to catch my plane.
On my return the plane was very late and the shuttle driver had left. I took a taxi but they knocked enough off of my room rate to make up for it. I will definitely stay there again and I heartily recommend this Holiday Inn. | 5 | null |
If you like styrofoam
We picked this hotel because of its convenient location, with easy access to the main expressways west of Austin. The rooms are large and clean and the staff very helpful. So far so good.
But quite a few disappointments. The hotel advertises free internet, which is true, but most of the time access was very slow, sufficient for emails but not for downloading our daily newspapers. There is no restaurant on the premises, although there is a breakfast buffet. But why is it that because it is free it has to be horrible? A minimum choice, with cold hard-boiled eggs and sugary waffles. To be eaten on styrofoam plates, provided you can master the bendable fork and knife. While enjoying sugary juice and barely acceptable coffee out of styrofoam cups. Would happily have paid 10 dollars more per night for a decent breakfast. Served on china! | 2 | null |
Kona Kai, San Diego
We go to San Diego every year and we love to stay at the Kona Kai. It's a beautiful hotel with an excellent location, close to area attractions. The staff and management are top rate. Everyone is so friendly and willing to help in any way they can to make your stay pleasant. I want to recognize Mike (manager), James (bellman), Tina (front desk), and Alejandra (housekeeping) for all being so helpful and accommodating during our stay.
The room is pretty standard and the beds are very comfortable. There aren't many TV channels to choose from, and the pay-per-view movies are rather pricey at $18.77, but you don't spend much time in the room anyway. The grounds of the resort are beautiful and the pool is pristine.
If I had one complaint, it would be the sink/counter. It's just not big enough for toiletries and the coffee maker to be there. That's it, otherwise, everything else is great. You should definitely try the Kona Kai! | 4 | null |
I won't be back!
I have stayed in many hotels, and this one is by far the worst! The floor in front of the elevator was dirty and sticky, the tub had a ring (indicating it was not properly cleaned), and cracks in the ceiling. If I plugged in my phone for just a few minutes to charge it, my charger became very warm! I just felt dirty being there. The staff was friendly, although most of staff was not well put together. Breakfast was ok, nothing too exciting, but it was complimentary...The 'business center' was a computer and a printer on a table in the hallway. I do realize that this is not a five star hotel, but I do like to stay in an clean and welcoming place. | 2 | null |
Great Views of San Antonio
This is a large convention hotel located adjacent to a downtown shopping mall, the River Walk, and just a few blocks from the Alamo. This is a large tower on the edge of downtown (in the direction of the Tower of the Americas) and my room had a beautiful view of the city. The room was large with the furnishings and amenities fairly typical of nicer Marriotts. The hotel is sort of on the edge of the tourist district so you will need to walk a few blocks to be in the middle of the restaurant/entertainment district, but it's a fairly short walk. The walk may seem longer in the summer, though, so being able to duck directly into the mall for restaurants such as Mortons and Fogo de Chao is a real plus. | 4 | null |
Customer Care / Amenities (May 22-26, 2012)
This was our first time in Phoenix. From the moment we checked in, every member of the staff made us feel at home and made a special effort to make sure all our needs were met - The Front Desk, Restaurant Servers, Bellmen, Car Valets, Maids and Bartenders. Special thanks to Al Cardenas, the loss prevention officer. We left one of our bags in the room when we checked out. Al's team kept the bag safe for us and once they confirmed the bag was ours, had it shipped to our home in Georgia. Thank you!!
People aside, the physical hotel itself is great. We were in town for Comicon and were able to walk to and from the convention center which is only two blocks away. That was great. Our room overlooked the pool with a view to the eastern sky, so we got to see the beautiful Arizona sunrises. We had the buffet breakfast every morning after our morning dose of caffeine via the Starbucks coffee served at the bar.
Bottomline: Hotel - great, room - great, people - great, service - great, food - great and location - great.
5 Star recommendation with no hesitation. | 5 | null |
Very Good
Staff was great! Reserved a "city" view but wasn't available. $35 to park daily, and had to wait 30+ minutes for them to retreive. | 4 | null |
Margaret fixed it
We recently (Labor Day weekend) scheduled a family vacation at the Intercontinental. They are 6 in our family and we arranged for 2 rooms with a roll out bed to accomodate all of us. We made this arrangement with Expedia. Imagine our dismay to get to the hotel and discover that Experia dropped the ball (Expedia also screwed up our reservation in Pittsbugh earlier in the summer). Margaret in Guest Relations put up with my temper. She was able to locate larger rooms that would beable to hold rollaway beds AND she was able to waive the upcharge. She made a disappointing start into a positive trip.
two lessons I learned:
1. We will never use Expedia ever again.
2. Always book with the hotel direct - and at Intercontinental in Chicago always deal with Margaret, she deserves a raise. | 5 | null |
Good location, good value
Conveniently close to Port Authority Bus Terminal, the reason we chose it, and to Times Square. Very quiet considering central location. Good sized, comfortable and clean rooms, instant hot water, wi-fi that worked, friendly staff, a quality hotel at less than average price for such quality. We were invited to breakfast when we dropped our bags after an overnight bus ride and weren't due to check in until the afternoon. Yes, they could probably do with more than three lifts for over 300 rooms, and a larger area for the decent breakfast, but by avoiding the peak times we managed fine and would stay here again. | 5 | null |
Best Michigan Avenue Value
Still the best Value near Michigan Avenue, I love the James. Welcoming front desk staff, fantastic bell staff, smart guests. Easy to overlook the need for a facelift because of location, staff, appointments, and excellent rates. Best features - outlets where you need them, lighting controls where you need them, tv selections, smart use of space, via coffee in room, comfortable lounge area in room, blackout shades instead of dusty blinds, turn down service with ice, cookies, music and lighting, small but lively bar, and did I mention the wonderful staff? | 4 | null |
Horrible stay
This hotel was horrible. It was dirty and had a terrible smell. The air conditioner was covered with spider webs. The carpet was filthy. There was a 1 inch gap between the top of the door and the frame of the door. Filthy, dirty smelly..that best describes this hotel. | 1 | null |
Great location and great hotel
My wife and I stayed at the Lenox the week before this year's marathon. We quickly saw Boston transformed in preparation for the big race. The Lenox really is a great hotel in an outstanding location. The Prudential Mall is half a block a way, Atlantic Fish Co is nearly across the road, Copley Square and Newberry Street are one block away and the Copley train station means the rest of Boston is readily accessible. One of the real bonuses of the location was the proximity of Marshall's to the hotel. As keen shoppers we found this store a treasure trove of bargains and will definitely visit the next time we are in Boston. We only discovered it by accident and it should be as famous as New York's Century 21 store. Marshall's is similar but neater, organsied and cheaper. | 5 | null |
Gem of a hotel off University
This hotel has been recently renovated and features modern decor and super friendly staff. I reserved 2 rooms during a busy weekend (almost all hotels in downtown were booked) and I was pleasantly surprised at the quality of the Fairfield Inn. The bed was SUPER COMFY - nothing like typical hotel mattresses, and something I would expect in a high-end, 4-5 star hotel.
We booked a King room and a King Suite and both were superb - the king suite was spacious and enough room for several people to hang out in comfortably.
Breakfast was complimentary the next day and the hotel also has a large indoor pool & hot tub. Dave Moran is the general manager and his customer service was excellent - he was extremely attentive and friendly and you could tell he ran a tight ship! I would absolutely stay at this hotel again and would recommend it to anyone. Book here first when you're looking for a quality Fort Worth hotel! Conveniently located in walking distance of restaurants, jogging trails, Fort Worth Zoo, and lots of fun shops. | 5 | null |
Perfect !!! This is how a Hotel is supposed to be run
I was stranded at ORD and had to make a last minute reservation. I needed a late checkout also. The staff was extremely helpful. I needed items because my bag was being held hostage by United Airlines (Do not fly them !!!!). The staff was able to accommodate all of my needs. The rooms are very neat and well kept; the restaurant is exactly what you would expect from a full Hilton. The hotel is located just 2 minutes from the airport (walking). | 5 | null |
Cavernous room needed furniture!
The location of this hotel is excellent for central Philadelphia, is very close to our office and close to shopping on Market St. My room was huge, with the King beds dwarfed by the large empty space in the middle of the room - it felt like it needed some furniture, and could easily have had another couple of tables just to fill the gap. Because of this the large TV was too far away from the bed.
This is nit-picking though on a beautiful hotel with a high standard of service. The eggs benedict in particular makes the stay worthwhile. | 4 | null |
Great location; great hotel!!!!
The hotel was clean, comfortable, close proximity to everything; and above all the staff was beyond friendly. I was very satisified with our stay and will be staying at this hotel again when we return to San Antonio. You can tell that all members, from the front desk clerk to the valet team, everyone prides themselves in working in such a great, historical building. It was very nice to have met the GM as well on our visit. He made it a point to introduce himself while we were at the bar. Thanks! | 5 | null |
Perfect Girls Weekend
I recently stayed at the Essex House with my two college-aged daughters. We stayed in a Manhattan Suite facing Central Park. Everything about our stay was perfect. We checked in at noon on Friday and checked out at 3pm on Sunday. The service was impeccable. According to my daughter, the pull-out sofa was uncomfortable but she survived. The room had everything one could possibly need including one of the most coveted views in all of New York City. I will absolutely return to this hotel, as I have many times before. The location is also fantastic. | 5 | null |
good location and friendly staff
booked for a week a room with city view facing the empire state building ,which i got in my 3rd day and it was a very nice view of the uptown buildings.the first room was quiet small(really small) that i could hardly manage the space to store my luggage.the 2nd room was a bit more spacious and i had a mini refrigerator brought to me upon request.very clean and quiet rooms ,were hundreds of tv channel and good selection ,not too many bathroom toiletteries,but that was ok,because i always carry mine.
the area is pretty safe and you have a lot of restaurants and shops around,not to mention the area atractions like broadway,empire state building and the time square.are a few blocks away .unfortunately i had to move after that week because suddenly the rate jumped to double the price.anyway,,if i come back i would like to visit this hotel again,because the staff there was helpful and nice.hope they will always be good to their guests | 4 | null |
Would not stay here again
I chose this hotel to finish off our around the world trip as Hollywood/LA was our last stop before heading home... We were very disappointed!
We arrived late after our flight was delayed only to encounter a young lady at the reception called "Mickey". We didnt even receive a hello or welcome from her. Great start I thought, it appears we were disturbing her for checking in so late (which was beyond our control). We inquired about late checkout only to be told that the latest we could have the room for was 1pm and 1 minute past that time we would incur a full day rate and not the rate you received when you booked our normal rate but which would be $199 US Ok so no late check out off to a great start.
Don't get me wrong I don't judge a person on first appearances so I thought I would cut her some slack as she might have been having a bad day etc, But it appears I was wrong she speaks and treats everybody the same way!
The hotel is located on a very very busy road (6 lane highway) that bad that on the second night there was a car accident directly out the front of the hotel in which a car completely uprooted a steel street light and mounted the hotels front garden, luckily no pedestrians or on coming traffic were in the near vicinity.
Breakfast was included in the room rate which was very basic by American standards It appeared it was cooked off site and brought in every morning, the same thing everyday except that every second day it would be sausage instead of crispy over cooked bacon! The cook even pre-salted the scrambled eggs for us..... too much some mornings.
One morning we decided to have cereal but couldn't as the milk was past its use/best by date not good for a chain hotel!
The one and only positive I can say about the hotel was that the beds were clean and comfortable.
During our trip we have stayed in various rated hotels even older style hotels that weren't as modern looking as this one but this hotel was the worst by far, so when you look at the greeting from the reception staff, the busy road outside and the same breakfast with poor quality basic food I would not recommend you stay here. | 2 | null |
DISGUSTING!
I opened the door and the smell of mold/decomposition was beyond horrible!!! I could not even set foot inside of the room!!!
I took over an hour to move us into another room, which only had a King bed in it (we reserved a room with 2 queens). There was an empty room with 2 Full beds in it, but I was told I couldn't have that one because someone else reserved it. I was under the impression that it is a first come, first serve so since I was there, and the other party wasn't, why couldn't they let me have the room with 2 full beds and when the other party arrived, they could have the room with the 2 queen beds. The guy at the front desk wouldn't allow that! We weren't eve offered a cot or a fold away bed, (since there were 3 of us, and the room didn't have a couch.).
Lorretta, the wonam at the front desk, who had only been on the job for 2 days, was very helpful, and appologetic! The guy.....NOT SO MUCH!!!!
I will NEVER stay at another Travellodge again!! I continue to spread the word to friends, family, and co-workers about how awful the University Place Travellodge turned out to be! | 1 | null |
Location trumps problems
This property is in an awesome location. Across from the Convention center, walking distance to major shopping and the bay area tourist locations. The gaslamp area is full of great bars many with live music and supurb restaurants. Holloween was really great.
The loft room we stayed in was a corner room at K street and 5th. Remodled, large and clean. The breakfast was comped because we are Diamonds otherwise it is overpriced. Walk up the street and find some nice local dining. The happy hour across the street was long and dirt cheap.
This IS the spot to be in San Diego but it did have issues. The lobby is a bit grubby and needs refurbished. The carpet going up the stairs has dirt ground in it. The furniture is worn and should be cleaned more often. Even the clerks desk chair visible through the office door had the stuffing coming out of it. Every morning the lobby coffee was empty. On check out day a bellman was no where to be found yet there were three, yes three, valet parking guys. Got tired of waiting and took my own luggage down using two different elevators.
STILL, next time I go to San Diego I will stay at this property rather than the huge, shiney Hilton three blocks away.
Absolutely ride the trolley and see the whole city. | 4 | null |
Clean, great breakfast, comfortable accomodations
Great small hotel. Comfortable rooms. Clean. Great breakfast buffet with lots of variety. Excellent value for the price. Very courteous front desk staff. Good location in East Memphis. We would stay there again. WiFi worked great and was complimentary. A very practical and comfortable small hotel. | 5 | null |
Nightmare in D.C.
We chose this place because of its location but came to regret it. The BED BUGS were disgusting and I picked up a case of head lice, also. It's been hell trying to clear all that up now that we're home. I should report them to the health dept. Don't make the mistake of staying there. | 1 | null |
Nothing good to say
When I visit Houston, I usually stay at the Sheraton Four Points a few blocks away from this property. However, as the SFP was sold out, I stayed here. Having recently stayed at the fine ESA Deluxe in the Medical Center area, I had no concerns.
I was wrong.
To begin, the place is filthy. Not only are the rooms dirty, but the stench of foul cooking odors from the other rooms fill the hotel at nearly all hours of the day and night.
The worst part, though, is the absolute incompetence and inattentiveness of the staff at all levels. At this hotel, housekeeping is not included for stays of less than one week. As I planned to stay for four nights, I paid extra for daily service. At $3/night, it seemed reasonable. When I returned to the hotel after work at 5 pm the first day, I noticed that my room had not been cleaned. I reported it to the front desk, and was told I would have to wait. The same happened on my second day.
Throughout, the staff was surly, indifferent, and unconcerned, and refused to contact senior management as I had demanded. I gave my cell phone number to the on site manager, and she refused to pass it on th the regional manager.
If the Four Points is sold out again, I would rather stay in my car. | 1 | null |
Incomparable Customer Service!
From the moment we walked into The Indigo, the staff was friendly and helpful. Cruz, the beverage and food manager, shared his childhood memories of the historic building, and James, the valet, loaned me his personal umbrella for the DAY! The location was perfect for sightseeing on the Riverwalk, shopping and dining. Although the room was a little small, the beds were comfortable and the bathroom immaculate! The Indigo at the Alamo was the quintessential hotel experience! | 5 | null |
A nice hotel, yet a bit overpriced
Looking for a nice hotel for a quick stay in San Fran, we chose the Whitcomb, based on the look, location and semi-decent price. There is nothing wrong with the hotel itself. People writing negative reviews must expect a 100 year old building to still look brand new, but it doesn't. The rooms are small, but nice and clean, and the halls and rooms are quiet. The hotel is in a less than desirable neighborhood, but by no means in the ghetto or in a really scummy part of town. It is right near BART/Muni for quick transportation to downtown, and back to the airport. There is also a wonderful restaurant across the street called Sam's that serves arguably the best breakfast in the Bay Area.
The staff at the front desk were mostly rude and didn't seem to want to lift a finger to help at all. The rest of the staff, however, is much nicer, and eager to help. There are few amenities, but that is to be expected from a hotel like this. Everything worked just fine in the room, but I felt the price was pretty steep for such little to offer.
Overall, I would recommend this hotel for someone making a quick trip to SF, not a week-long venture. | 3 | null |
Great hotel
We were really impressed with the outstanding service. The housekeeping staff checked on us twice in a 24 hour period to see if we wanted extra water, coffee, towels, or anything like tissues. I like the fact that the bottled water was free and you could have as much as you'd like. The front desk staff were kind, courteous, and thoughtful. Breakfast was good - satisfying to those who don't want just crappy cheap donuts! Lots of fruit, yogurt, eggs, etc., and sweets too. We appreciated the availability of an early check-in. The only weird thing was that the housekeeping staff left the previous occupant's leftovers in the fridge and there was a t-shirt left on the floor, but it seemed clear that the bed linens were changed and new towels in. A good price given the location and amenities. | 4 | null |
Not worth the money
We stayed at the St. Regis for 6 nights due to a business trip in the area. Not all of our experiences were negative so we can start with the positives. The entrance is beautiful. The restaurant was quite pricey (well over $300 for very small entrees for 2 people) but the food was certainly tasty. The sommelier found us a great and relatively unknown bottle of wine. The bar is great with some unique offerings (there was a martini with blackberries in it that was amazing - expensive $16 each - but amazing). There is the champagne toast at 6pm but you have to be there exactly at 6 - we were there 5 minutes after 6 one day and everything was done. The champagne was of pretty good quality. Unfortunately our positive experiences didn't extend to our room our overall stay.
We checked in and went up to our room. Not only was is extremely disappointing for over $450 a night (very small - old furnishings- dark and dusty and smelled heavily of cigarette smoke for a non-smoking room- and this is after renovations!) then we discovered that there was an open bottle of water next to our bed that had red lipstick on it!!! We were moved to another room that was equally disappointing and even smaller! We requested a suite if available and unfortunately nothing was available at 11:30 at night. We called a few other properties including the Hilton and Westin and they were unfortunately booked. We requested the managers assistance in getting a room at their sister property. Suddenly they had a "last minute cancellation" and they were able to accommodate us in a slightly larger 1 Bedroom rather than a studio.
This last room was much nicer. Although the regular rate was about $1250 a night and had a view of back alleys from both windows. This room I would consider staying at again but the rate is pretty outrageous for the quality you get. Even in a room this nice we had almost daily problems with housekeeping. They came into the room one time without knocking as I was coming out of the shower wearing nothing!! We complained to the manager on duty and they said they would foward the information to the housekeeping manager. Nothing else was done about it. On another occasion we came in to a mess in the bathroom including cleaning products and materials. We thought they were cleaning and would be coming back soon. Two hours later no one had appeared so we had to call again to get this resolved. These are just a few of the problems we had during our stay, including a great deal of inaccurate charges (including 2-3 parking charges of $40 each a day) and incorrect rates at check out.
We are VERY DISAPPOINTED with our stay at the St. Regis Washington. We have had better experiences at the Capitol Hilton and at the Marriott DC. Unless you are booking one of their top suites (and even there you can't get away from their housekeeping issues), I would strongly recommend staying somewhere else!!! | 2 | null |
Good budget choice close to Times Square
This hotel was just as I expected after reading the reviews listed on trip advisor. It's basic & minimal but does the job for a clean and decent place to crash after a long day exploring the city. The reception staff were all nice and helpful. I stayed in a single room which was very small but this was expected! However I had no problem fitting in a large suitcase + you have the cupboard space with hangers & rail. The flatscreen TV was also great.
The rooms were a little too hot but better than being too cold. My room backed onto a building site which was extremely loud at 7am every morning which was a bit of a pain. Also the hotel is just that little bit too creaky/old so when the couple in a surrounding room is having a little fun it's very very loud for you....not so enjoyable!
Overall a good place to stay if you are on a budget & don't mind some basic accommodation. It doesn't really have a hotel feel to it, more like a hostel but I'd recommend it & return again. | 3 | null |
Back Bay Boston - A touch of old style class
Spent five days in oston staying at the Lenox Hotel. We were a family of four and cannot recommend the hotel highly enough. Our girls, aged 9 & 11 really enjoyed themselves and were treated royally - each recived a stuffed lobster on arrival,
Everything was first class, particularly the front line staff.
The hotel is well maintained and does not show its age. Convenient to all locations. | 5 | null |
Ugh - old and tired
Location is nice...and that's about it. Hotel is old. Room was gloomy and old and in need of help: couch had cigarette burns and stains on it to where I didn't even want to sit on it. Closet had a funny smell - hung clothes in bathroom to avoid having them pick up the smell. Glad I brought slippers with me. Air conditioners perched in window - not enough light - room gloomy. I couldn't wait to get out of here. For almost $500 there must be something better in this beautiful city. | 2 | null |
Do Not Go To this Motel, not worth it!!!!
The beds were never changed, they have bed bugs!!!! The washing machine was really bad, dirty, did not wash the clothes long enough!! The pictues on the web are very deceiving the pool is very small and there is no hot tub!! The bathroom had bugs in it!!! The people at the front counter were okay, but could have been better. The bath towels were dirty and stained!!! The day before I left it rained real hard and part of the ceiling fell in on the next door people's room!!! It is in the bad side of town also, you have to watch yourself and your belongings, would not recommend this place to my worst enemy!!! I will be contacting the Better Business Bureau!! | 1 | null |
We'd stay again
We got a two room suite for $105/night, a very good deal. The rooms were clean and large and well lit - very pleasant. Wireless internet (free) was good, and we appreciated the free USA Today each weekday morning. The locked parking lot seems like a good idea, given the diversity of the locals. Front desk staff was very pleasant and helpful. The only downside is the rather spartan breakfast. | 4 | null |
Wouldn't stay here!
I've been in and out of the Denver Airport hotels for the past 5 years now - taking the family on ski vacations in the mountains. There are a lot of great hotels by the airport to choose from, but this isn't one of them. The only reason we ended up here was because of our flight being cancelled unexpectedly - this is the hotel that Air Canada put us up in for the night. The staff were unhelpful in every possible way. When I asked for extra keys as our children had to take a separate room, we were told that they were all out of keys. When we asked for the number of a nearby pizza delivery, we were given a number for one that was out of business. In an attempt to arrange a time to get the airport shuttle back in the morning for our rescheduled flight, we were told that the shuttle was full from 7am to 9am - apparently they could only take 5 passengers at a time, every half hour! When my husband asked if the Holiday Inn across the parking lot might be able to take us to the airport, the gal at the counter shrugged and asked if he'd like the phone number for that hotel. Fortunately, we were able to get a ride with the Holiday Inn across the parking lot - no help from the Holiday Inn express! With so many hotels to choose from in the Denver Airport area, I'd definitely never choose this one. | 2 | null |
Excellent location, excellent staff, excellent ammenities
We needed a place near the northwest side of the city for a medical conference at a hospital and wanted to make a family weekend trip out of it. The beds were a bit firm for my preference, but that truly is my only negative comment and it really is a personal preference. The pool and pool area were excellent...the kids loved the indoor pool.We spend hours in there! And dried off outside by the fireplace on the patio. We love having a full kitchen even though we did not use it to the fullest potential, but having the cabinet space is GREAT with a family! Breakfast buffet is amazing! Never had so many choices for breakfast and the Texas shaped waffles were a hoot for the kids! The hot items changed each morning we were there, so plenty of options. The locaion is amazing being so close to the mall, shopping, restaurants, entertainment and the area felt secure. The staff was super friendly, very accomodating no matter the circumstances or request. | 5 | null |
Stayed at one other Microtel, but this one sucks.
My family and I stayed at the Microtel in Palm Coast it was a great stay. When we came to Jacksonville we stopped at this Microtel. My family and I are highly dissatisfied with this motel. The overnight desk clerk did not have a friendly attitude, she was rude answering my questions. The bathroom tub was corroded and very nasty. After taking a shower the water continued to drip loud enough to be heard in the other part of the room. The sink was not clean and had a break in it that was highly visible. The TV was placed in a bad place, unless you were laying down it seemed hard to view comfortably. The breakfast left alot to be desired, not much of a selection. The outside doors to come in after hours were not functioning properly, where you slide your key to get it and out didn't work, anyone off the streets could come and go as they wanted, very unsafe for those staying at the motel. When I was having their hobo breakfast a hooker came to the front desk and had money exchanged for larger bills. I will NEVER stay here again, and will pass this info to all my friends. | 1 | null |
There should be more hotels like this!
We stayed here for 2 nights and wished that we would have stayed longer. After long days of touring around, it was really nice to come back to a hotel that felt this comfortable. Considering its an old hotel, its very clean, well kept, the included breakfast buffet is excellent and the location is in a safe and beautiful area. The lobby had an area where coffee/tea and water were always available, a nice touch we used both nights. The parking was free which was much better than the $48 per night we paid at another hotel a few nights later, but it does come with a bit of car juggling, if you plan on parking it for the day. The parking signs say 3 hour parking from 8:00 am to 6:00 pm, so you can park from 3:00 pm to 11:00 am the next day and the hotel will make sure to move your car during the times you could get a parking ticket, a really nice service. This hotel has a GREAT staff, you won't be disappointed | 5 | null |
Great Hotel for SeaWorld
The hotel was nice. It was great for a trip to Seaworld and the Beach. Very close to Mission Beach but we went to Pacific Beach which was very nice. Only issue i had was parking lot. very small spaces; other than that very reasonable. | 3 | null |
Can't Even Provide the Basics!
The owner will, I'm sure, tell me I could have stayed at Best Western or Hilton. Yeah, we should have.
The location wasn't an issue for us. We both grew up near/around big cities. When you stay at a hotel in a city, you'll see/hear/smell city life, at all hours, homeless people included. Just know that fact anytime you plan to visit a major city such as San Fran. The location was actually pretty good. A little downhill for me, but with all the good food around I could use the extra calorie burning hill climbing on this trip.
Our issues were with the hotel itself, and mostly its staff and their foul attitudes.
#1: On our first night here, we arrived around 9 or 10pm. We asked the kid at the desk for a recommendation for late night dinner. He recommended In-N-Out and some other chains. Yes, we came on vacation to San Francisco just to patronize fast food chains. Seriously, no better recommendations than that, especially when you have a restaurant next door? The kid looked stoned, anyway. We ended up just walking around till we found something open.
#2: As soon as we opened the door to the bathroom, the handle fell off. I'm no muscle woman. This thing was missing a screw. Without the handle you couldn't open the bathroom door from the inside. We took it downstairs and the guy at the desk said it could be fixed the next morning.
#3: You have to provide clean sheets for your guests on their first night. And if they aren't clean, don't cover up a dirty sheet with another, less dirty flat sheet (oh yeah, this place does not use fitted sheets or mattress covers). These were not old coffee stains. These were obvious sweat stains. As in, I could see that someone had a horrible case of night sweats when they slept on that sheet. There were various other, more vomit-inducing stains of a crusty nature. Oh, I also expect blankets that do not have holes in them. But if that hole was made to get rid of a crusty stain, I guess I'd choose a holey blanket over stains any day. But I shouldn't have to make that choice!!!
#4: You have to provide clean towels for your guests on their first night, and anytime they request them- particularly if their original towels or replacement towels were dirty to begin with! Same issue with the towels as with the bed linens. Stained! And when my fiancé requested clean ones at 8:30am after a long walk, the guy at the desk had the audacity to tell him to wait till 10am when housekeeping arrived. We had a day to start! Showers to take! And the towels that housekeeping had left us the day prior were dirty before we touched them! I went back to the guy at the desk and asked again for a clean towel. He sarcastically and exasperatedly asked me if I could not wait until 10. I said no, we want to shower now, but if it's too much trouble to provide your guests with clean towels then forget about it. Angrily, he said he'd go get them (one floor down).
#5: If the guest turns off the heat in the hotel room when it's 70 degrees outside, don't turn it back on while they're out. Also, you may want to reconsider the length of the curtains in your rooms, since they sit on top of the radiators. Seems like a fire hazard to me.
#6: If the guests can't smoke in the rooms, neither should the construction workers on the 2nd floor.
We stayed for six nights. I wouldn't recommend this place to an enemy or a prisoner. It was absolutely disgusting. We just wanted a place to sleep at night and shower in the morning. We hardly got that.
If you are already stuck at this hell hole and are struggling to sleep at night over the loud drunks in the alley, go into your closet and get the giant floor fan out. It'll drown out the noise pretty well. If you don't have one in your closet, go down to the desk and ask for one. It's a sleep saver. | 1 | null |
Weekend in San Francisco
The Travelodge at the Presidio is a great hotel located by the Presidio. Overall I would recomend it to people who are not to picky about location, it is close to the Muni and it helps that the Muni does run late.
Pros:
~Extremely Friendly Staff
~Located close to Muni Stop (Union Square is only 20 mins away)
~Nice Clean Rooms
Cons:
~Rooms are quite small (Not alot of walking space)
~First floor rooms are are quite loud as you can here everyone walking outside.
~The walls are thin and you can hear the neighbors in the next room.
~Not many things to do within walking distance | 4 | null |
Enjoyed my stay here!
I really enjoyed my stay at this hotel. The rooms were nice and comfortable. Checking in and out was quick and easy. The breakfast had a nice variety of items. Everything felt new and I really liked that this is a 100% smoke free hotel which is a big reason I chose this hotel. Next time we are in this area we will stay here. | 4 | null |
Too bad it's not possible to give less than 1 star
Dismal, atrocious, and horrible are just a few of the adjectives that I can use to describe my recent stay at this hotel. When I arrived, a guest who was checking-out warned me that they had just turned on the A/C back on and there was no hot water in the hotel. Not good considering we are talking about Baltimore in the middle of a heat wave. Nonetheless, I proceeded to the front desk where they assured me that hot water would be restored by the end of the day so... I checked in. BIG MISTAKE! The carpets in the hallway leading to the elevators were filthy and smelled awful. When I reached my handicap accessible room, I noticed that the tension on the door was too strong and I could barely open the door plus the closet rack was too high for someone in a wheelchair. Then I checked the bathroom, first of all the toilet was constantly driping water and you had to jangle it to make it work. The shower chair that I had requested was also not there. So... back to the front desk where they told me to go on to my meeting and a shower chair would be brought up to my room. When I returned to my room that evening, there was a shower chair but no hot water and no message from management as to when the situation would be resolved. Too tired to even attempt to get an answer I got ready for bed only to find that the adjustable support bed in the room was not working so... I went to sleep in a mattress that was much too soft for my bad back. Next morning, still no hot water and with a very sore back, I decided to use the breakfast certificate they had given me for the inconvenience of no hot water. To say breakfast was inedible is charitable. Back to the front desk to complain about the toilet, the bed, and the breakfast. When I returned to my room mid-day there was a message on the phone that management had made arrangements for guests to take showers in the locker room at the adjoining Maryland Athletic Club. And here I thought I had made reservations at an American hotel chain instead of a hostel... silly me! Now being disabled, I need a handicap accessible shower (including grab bars, shower chair, etc) none of which are available at a gym so... I called the manager who seemed confused by my predicament but offered to get me a handicap accessible room for me to shower in another hotel but only for 1 day (I was staying for 4 days). When I asked them to get me a room for the remainder of my stay in a hotel that could accommodate me they refused saying that there were no rooms to be had in the vicinity and could only get me the room for one night (I later discovered this was a lie) so... I took the other room for 1 night. Real convenient and accessible for a person in a wheelchair, right?? So... the following day I return to the Garden Inn which by the way still had no hot water but hey at least they fixed the toilet! Another message on voice mail to say that the hot water would be restored by 6 PM that evening and explaining the delay was due to having to bring in a part from Virginia. A 3 day delay for a part even though Southern Virginia is at most a 6 hrs drive! Then a horrible thought ocurred to me, how are they sanitizing the linens, glassware, towels, and cutlery if they have no hot water (yes they kept the restaurant open)??? So... I called the health department to file a complaint because in my opinion this is a norovirus outbreak waiting to happen. By 7 PM we did have hot water again and I thought the worst was over since I was cheking out the next morning. And then the perfect ending to the stay from hell happened, the adjustable bed completely deflated in the middle of the night and when I went to take a shower the next morning, the faucet got stuck in the open position and could not close. But that's not even the kicker when I checked out and complainbed about the dismal stay the person at the desk told me and I quote "you need to have some empathy for us we've had complaints from over 300 guests." If that doesn't take the cake! | 1 | null |
_-10 on cleanliness
The wood floors, phone and bedding were dirty. The carpet is disgusting. The first front desk employee was very nice and helpful. The next shift front desk woman was rude and curt. The cleaning personnel are so short staffed. I feel it is a coorporate problem. Especialy the rude desk employee. | 1 | null |
Complete and Utter Chaos
My family booked for one night, and honestly, it was a huge mistake. The room smelled horrible, and we booked a non-smoking room. It smelled like mildew and smelly feet honestly, I was repulsed. I went to a store to buy some air freshener, but it clearly did no good. My family couldn't stand the oldness of the whole room and left. (We just booked one night for Anime Expo, but that didn't work out so well so it would have been better for back and forth to the Expo center rather than stay another minute in their sleazy rooms.
After the complete and utter chaos, I thought I was done with this place, but I wasn't. Apparently, they charged me for THREE nights when I only booked one.
My bank had to deal with this, and I've never seen such horrible and unprofessional kind of workers. Honestly, I would never come back to this place ever.
I learned my lesson for booking such a utterly disgusting and filthy place. | 1 | null |
A lot of expensive nothing
I have no problem spending money for a nice room. I like their studio rooms which are over 500 a night. How ever i think at that rate you might have your room when you check in. Morgan hotels are notorious for not having the rooms ready at check in time. Next everyone that works there has a attitude. Frankly i find that really boring. Go to the Library Bar and wait a good 20 minutes for someone to serve you. Breakfast which is just a buffet is 24 dollars. Coffee which is normally free is 6.00 a cup!!!! Not even a bottle of water in your room. There are so many beautiful hotels in NYC that will do much more for you. Don't bother with the Hudson. It is a total rip off. | 2 | null |
Awesome location > Poor rooms
The locations of this hotel is without a doubt the selling point. You walk the door and to your left is Time Square. Very safe and convenient.
The rooms are crazy small. You will not grasp the "small" until you walk into the room.
The corridors smell of smoke and very low illumination.
The small room + smoke smell + low light conditions made me feel like I was in a brothel. | 3 | null |
Nice looking, skimpy on all that makes a fine hotel
Six reception computers, two receptionists, one very long line. Our key card fit a room occupied by a woman who'd already checked into it... one more wait in line to straighten that out. Told there was room in underground parking, we toured the entire cramped levels: full. Told that therefore valet parking would be changed to regular parking fee, that bill came to $30. for one night ($6 less than valet). Told the 28th floor restaurant was excellent, we had to ask for fresh pepper, and the soup needed lots of it; service was inattentive, meal was stronger on writeup than cooking. Great views, excellent downtown location, extensive brunch...but overall truly disappointing. It seems the Marriott attention to their profit margin overrides attention to services and presentation. | 2 | null |
I'd give a score of 0 if I could.
I had the same experience as ecotark. My husband and I left our powerless apartment in the city to check in here for their power, heat and hot water. We had an option of a few different hotels, and chose this one. Little did we know, they have no hot water and conveniently did not share this information with us upon check-in. By the time we realized the problem, there were no other hotels available in NYC. When we confronted the manager on duty last night, they offered no apology or anything. It is just wrong. Other than the hot water, I would never recommend this hotel to anyone. The service is atrocious. There was no shower cap in our room, so I went down to the front desk to as for one and they directed me to buy one from the Duane Reade down the street. They said they do not have any, and then I had them call housekeeping to ask if they have any, and sure enough they did! I am also disgusted to mention that there are blood stains on the comforter! The only good service I had was at the restaurant at breakfast. Do yourselves a favor and stay elsewhere. I wish we had known! | 1 | null |
Most enjoyable for all!!!!
Labor Day Weekend!!!!!! This is my family's second time staying at the Westin, thanks to the Army National Guard.... and we came back for a reason!!! My family and I enjoyed celebrating my birthday weekend here and enjoying a family wellness seminar with the Texas Army National Guard. The staff were always pleasant and helpful. My pool side waiter (which to me looks like Channing Tatum) was a complete doll. The rooms were spacious, the beds were comfy, and everything was always clean. My kids (ages 5 and 11) enjoyed the pool endlessly, the movie on the lawn, kids club, slip and slides, zoo adventure....just endless things for them to do. And my favorite....Brannon's!!!!! I found a new love for corn pudding (the best chef ever). I did have a small issue, the hotel never advertises that children 5 and under eat free at the hotel. So I paid for meals for my 5 year old and we all know hotel food is expensive. But..... as usual, with excellent customer services they comp'd me for it and allowed my 11 year old to eat free to make up for charging me for the 5 year old. Soooo, I would have to say I was a very happy mamma. Can't wait to come back again and again and again!!!!!!! | 5 | null |
Worst-ever family hotel experience - DO NOT STAY HERE!
My family and I arrived at the Super 8 motel and were booked into 2 rooms. I specifically told the desk clerk that I was traveling with my wife and 4 children, including 2 teenage daughters. After dropping bags off in the rooms we had to leave for dinner to share our awful room stories. Among the concerns: the building was clearly occupied by weekly ( or longer) tenants and upon our entry we were watched every moment we were outside and felt very uncomfortable and unsafe. One neighbor propped open his door to watch us and revealed a trash heap of a room with dozens of empty bottles and cans. When we walked out 5 minutes later one room's blinds were wide open and a couple lay on the bed. In one room the bathroom grout was full of mold, the carpet was torn, the mattress/box spring was largely and noticeably stained, and the room smelled badly. The other room on the other side of the building had what appeared to be either feces or vomit on a wall (one son took pictures on his phone and showed the desk attendant). As another son declared to the other that he was going outside and the 'tenant' from the adjoining room must've heard and exited at the very same time and accosted him. At dinner we compared notes and made a decision to cancel the booking. The desk attendant told us that we had a 15-minute window to cancel, and that an hour had elapsed. I asked her to reconsider or provide some help, as my wife and children did not feel safe or in clean/secure/sanitary settings. She called a manager who evidently authorized our request to cancel the reservation and not charge us for the rooms.
Sadly, the rooms were charged to my credit card and when I emailed the manager (listed on the bill) the email bounced and was returned as 'undeliverable'. I next contacted Super 8 parent company but have not heard back. I expect I will have to fight to get my refund from this place even though we NEVER STAYED IN A ROOM. This place should be shut down - Super 8 should be ashamed to have their name on this franchise. | 1 | null |
Great location on 6th Street
The HGI is on the eastern end of 6th Street, one of the main eat/bar streets in Austin. The location is great for walking all over downtown - the Congress Ave bridge (for the bats) is an easy stroll, as is the Capitol building. A slightly longer walk (but very doable) is the Bullock Texas Museum and the UT campus. HGIs are always a good bet for excellent service and nice rooms, and this one is no exception. The gym is actually pretty good with new equipment and nice views outside. The pool is small but has a cool waterfall. Even though I-35 is on one side and the busy 6th Street is on the other, we never heard any city or traffic noise. The first several floors of the hotel are for parking, so the rooms are all on the upper floors, providing great views of the cityscape. Hope to stay here again during next visit to Austin. | 5 | null |
Great Location on Lexington!
Stayed at the Marriott Marquis in Times Square 2 years ago, this time we stayed at the New York Marriott East Side. What a nice break and a great location, Lexington at 49th. Small hotel, lobby and guest rooms, could use more seating in the lobby. Bathroom was very small and the door would never stay closed. Clean and comfortable bedding as always at the Marriott properties. CJ at the concierge desk was fantastic! Craig could learn a few pointers from her. He said that he couldn't help me with any Comedy Shows.....but JC not only recommended a club but made a reservation for us and left all the info on our phone in the room. Also called our cell to confirm as well. That is how it is done Craig! I found him to be very pompus!
Great little eatery that has breakfast/lunch/dinner and buffet and salad bar, anything really that you would need. Great for coffee and muffins in the morning....just down the street from the hotel. Pricing was good as well. Watch out for the diner in the Raddision as we went there for breakfast one morning and it was cash only???
Woodbury Common great for outlet shopping, Gray Line tours gets you there and back! The guys are across the street from the hotel selling the tickets for all the tours. Marriott East Side was a nice change from the bussle of Times Square. | 4 | null |
Nice
Exceptionally well located in the center of Chicago, the hotel is only a few blocks from the Art Institute and a dozen other attractions. Walking to shopping, parks the lake and musea is quite easy. The room was very clean, tastefully decorated and functional. The view was of a lovely brick wall, but that also assured it would be quiet and that was among our goals in finding a hotel. The hotel offers valet parking at about $50. I felt quite uncomfortable giving up my MB500S to the valet, however. There are also security agents in the ground floor foyer and a lovely reception area on the second floor. We took advantage of a coupon, so the price was just around $100 per night. We would happily return any time over-nighting in Chicago. It was a lovely and comfortable hotel. | 3 | null |
Awesome experience
This was my best hotel stay ever. I have never been treated so well. From the moment I stepped out of my car the staff was amazing. From the valets to the front desk, maids, concierge, etc... nothing but smiles and friendly faces. The room was very clean and larger than I was expecting. We were supposed to have two bathrooms, but only one was available. This wasn't a problem since I was traveling with my daughter. We were very comfortable.
This is the most beautiful hotel in San Antonio. We checked them all out and the St. Anthony wins hands down for beauty! | 5 | null |
Terrible Experience
This hotel was recently deflagged in early August 2012 from the Marriott brand. They are currently undergoing a renovation as a part of transitioning to The LA Hotel. My party was not notified of the renovation when booking our reservation several weeks in advance of our stay. Nor were we notified when I called to verify the room type. Nor were we notified upon checking in Thursday 8/23. On Friday morning my party was woken up by a loud noise resembling a jack hammer in our room. I called down to the front desk to question the noise and was nonchalantly told that they are working on the building Monday - Friday from 9am - 5pm. I requested to speak with a manager to discuss why we were not told this in advance. Having traveled here from the east coast, we would've made the decision to stay elsewhere had we been notified of the disturbance. I never received a call back from the manager. I then had to call back and a manager finally came up to apologize. The manager indicated that the work would be Monday - Friday, although later stated he never said this. On Saturday morning we were awoken again by the jack hammering which persisted throughout most of the day disrupting our relaxing and naps. I walked down to the desk to find out why it was occurring on a weekend and was told there was no way I could hear the work happening on the 2nd floor in my room on the 10th floor. I requested that the manager to walk up to my room with me, he refused. He then said, oh that might be the work from the 12th - 14th floor.
In the end, our stay was ruined by the constant noise. We were double charged for our stay and I am still trying to get this resolved. The hotel staff was less than courteous during the process. The rooms are out of date. The valet is the only upside but it is run by an outside company. The cleaning staff did well with what they had to work with. Otherwise, stay away! | 1 | null |
If you are Starwood Platinum Skip it
Thought I would try the newly renovated Westin Grand Central ( used to be the New York Helmsley) on a recent trip to Ny. While the renovation is nice - rooms pleasant enough - they have NO idea how to service their Starwood Platinum guests. I had submitted a suite night award request which they were not able to accommodate - I understand that - it was a busy week in NY. But their front desk staff Lily I think her name was told me while barely making eye contact that the property was oversold and they only had rooms with 2 double beds available and would that be okay. I said no it is NOT okay, I'm a lifetime platinum member, I've spent 86 nights this year at Starwood properties and I had a reservation for a King bed. She then was able to find one.
I will not be returning here for my 4 - 6 trips to New York per year. Stick with the W Union Square, the Parker Meridien or the W Times Square. | 2 | null |
A very bad experience
This hotel does not live up to their reputation. Management is really bad. Service is extremely bad overall including the service at the restaurant having breakfast. Lots of employees and yet service is very slow. The hotel charge of $28.00 per night, as a resort charge is ridiculous when the service is so bad. I was part of a group doing a trade show/seminar at the hotel, and out of 15 people in our group non had a good experience. | 1 | null |
Good for business purposes
I stayed here on a business trip for 4 nights in late April 2012. It is a large business hotel close to San Jose airport. The surroundings are boring, however, the hotel was good. Large room, good desk to work, free wifi, comfortable bed. The swimming pool area is nice but rather small for such a big hotel. The light rail system is close by which is easy for transportation (2 dollars).
The hotel could improve on customer service. The staff in front of the main entrance did not pay any attention to me neither when I arrived (I had to carry my own luggage) nor when I needed a taxi. In contrast, staff in the lounge bar was very attentive. | 3 | null |
clean yes, but.....
Clean, yes but very outdated. We called it the "Roy Rogers" suite. Comforter circa 1950 . Paper thin salvation army quality towels. Minute bathroom. No kleenex. Air system that would not turn off and blew cold air continuously from a vent overhead all night long. When I called the desk for more blankets , they said they had only one. I slept with a winter cap on my head to dodge the cold air vent, a sweatshirt, socks. On the surface the room looked fine. Definitely a no frills place. Very difficult to get around if you have no car. Constant whizzing of cars on frontage road and freeway. Definitely NOT a pedestrian friendly place. We checked out the next day and moved to the Orange suites down the street. 2 story condo with full kitchen 2 bedrooms , lv rm 2 bath for 100 a night. | 2 | null |
Ok for a short stay
We were visiting Graceland so booked in for 2 nights. We requested a room with 2 beds but they didn't have any so got 1 king size bed which was huge and a sofa bed for 2 teenagers so sleep on. The springs were sticking out and the whole bottom part collapsed.
The carpets throughout the hotel look aged and in need of replacing.
The free buffet breakfast was fair but the muffins had green mould on and eveything was cheep and cheerful.
Soft drinks from the bar in the evening were watered down.
lift not working so had to use service lift. After 20 mins arrived full of people and we ended up walking down 5 flights of stairs with all our luggage on the last day.
Location is excellent and we were able to pop back during the day and drop our shopping off. Considering the rates and the fact that it seems full all the time they should spend some money on the place and do it up nicely. The hotel is in desperate need of a makeover.
Bathroom not very clean either. | 2 | null |
Be prepared.......
The positives:
*Convenient location to downtown, many sites, "T" (subway) stations as well as Chinatown and the theaters
*Clean
The negatives:
*The room size was minuscule.
*Exercise caution if you see any signage that includes the word "renovation" on your floor. In the event that the remodeling is in the proximity of your room- run. Be warned that the loud noise brought by the refurbishing efforts begins at 8 AM--however, probably not weekends.
*The walls are quite thin. Ready yourself to hear other guests in the halls.
*In lieu of a conventional closet, there exists a armoire/wardrobe. Only issue is that the guest is unable to open both doors. Prepare yourself to have access to very limited closet space....as well as walking space.
*Small bathroom sink and shower stalls only.
You may wish to explore other options if possible. | 2 | null |
OK for a 1 night
This is a very worn property. Carpets are filthy and furniture should be replaced. Also, the A/C is marginal since it always feels very muggy in the common areas and even worse in he room. The staff is very nice and they were the highlight. They do have a continental breakfast that was very good. Since it was only 1night, it was fine tho I wouldn't stay there again. Also, there's no restaurant or bar on premise, but there are places close by. | 2 | null |
Do not stay there
My husband and I were looking forward to our visit to this hotel (first night away from the baby) and we decided on this one due to the choice location and the hip decor. We were wrong. It was difficult to find; there is nothing in plain sight to indicate where the main lobby is. The front desk staff was rude and unwelcoming. They slurped on their fountain drinks and gossiped more than attended to guests. The rooms had an...interesting look to it. They were not clean and had a strange odor....not dirt, or mold....something different. The showers had shampoo and soap dispensers. Public bathrooms have soap dispensers. The air conditioner unit was very, very loud; however it actually drowned out the noise from the surrounding rooms and dance clubs. I do think that this hotel is good for someone who doesn't care about their accommodations because it is a great location. | 1 | null |
expensive for no reason
I visited with The W for a girls weekend in early August 2012. The hotel looks great online however, it failed to deliver. I was promised a beautiful view of the city, and once I checked in my room had no view at all. I expressed my concerns to the staff and was informed that nothing could be done since the hotel was completely filled, they offered no accommodation. Then I received a room with 2 full size beds after reserving two queen beds. I have never been to a hotel that didn't have queen size beds! I attempted to go to the pool only to find that its a small indoor pool, with no hot tub! Again, what modern day 5 star hotel does not have an outdoor pool and a hot tub!? I had to constantly request towels. To make matters worse, the walls are paper thin, I could hear the conversation of my neighbors and their marijuana came into my room through the doors to the point that my allergies were triggered! After expressing all this to the manager, he lacked remorse and provided me with $50 bucks off my $533 bill, I then filed a compliant with the corporate office. Please don't stay at this hotel! You can get more for your money at a Hilton or Marriott property. The only good thing about this hotel is the location,ambiance, and door men. I found Eddie Brewer to have excellent customer service and hospitality by providing several tourist resources. | 1 | null |
Flea bites
This hotel is a dive. It's hard to find and it's not in a good area. Once we checked in, we went to our smelly, musty, damp room and my husband was greated by a flea biting him. The bathroom was black with mold, the carpet dirty, the air was bad and it was depressing. We immediately checked out. I want my money back!!! Since this was a prepaid trip, do I have anyway to get my money back?
We checked into the LaQuinta off I-10 and beltway 8 north on the east side of Houston. Now that was a great place. | 1 | null |
Great staff, great accommodations.
Good location if you need to be in Downtown Denver. Staff is very attentive to your needs. Facilities are neat, clean and comfortable. If you go to the restaurant, order the eggplant. | 5 | null |
Frickin' Sweet!
I stayed at the Donovan House Hotel for 2 nights and 3 days. IT WAS AMAZING! I have nothing bad to say about this place. I will say however you definitely want to get to the pool early so you get a chair. The pool is just that amazing that you want to get a chair and stay a few hours. The pictures are exactly what you get. Unlike other hotels this place is true to its pictures. I stayed in the deluxe suite and it was just that...sweet! The wine happy hours is aswesome as well.
If you like Kimpton chain hotels you will not be let down!
I will be returning to this hotel for sure! : )
~Michelle~ | 5 | null |
very bad service
Very Unfriendly, they overcharged me and did not even answer my complaint mail no answer at all.
Very unfriendly people working at hotel, very noisy not easy to sleep.
they forget to put towels in my room and I had to go to reception to have some towels, very bad experience I will not go that hotel anymore. | 1 | null |
Nice stay
After abruptly leaving a horrible hotel booked on Hotels.com, we landed at Embassy Suites and it was just what I was looking for. The staff was nice, the room was perfect. The only complaint I had was that they didn't have a king available on such short notice -- so they upgraded us to a water view. We would certainly stay here again. | 4 | null |
Not Great
Bit of a mad house at night as it is used by air crews. A very old building with cranky lifts and weird small rooms.
Ignored by door staff on arrival who preffered to chat, reception crowded with checking out aircrews, 1 person on reception long Q. Room clean but very small, bathroom was tiny with the toilet set so low i was nearly sitting on the floor. Noisy corridor. Breakfast was included in my rate, no fresh milk however, or choice of eggs etc. very poor selection and poor waiter sevice. Tried to speak to manager who did not care as I had already paid. Chamber maid entered the room while i was in the bathroom, she did not knock, i shouted for her to leave, she said could i put the room service notice on the door when i went out ! - Reported issues to reception said someone would call. no call in 10 days.
A tired old hotel, with lazy disintrested staff avoid. | 1 | null |
Between a three and a four...
The thing I love most about The Hilton Garden Inn is that it is the perfect location for my visit. I stay there while visiting the Penn. Flower Show and of course, it is right across the street from the convention center. The Reading Terminal Market, a fabulous place to visit, is next door, a Wawa convenience store on the corner opposite and the Dim Sum Place ..great fod..opposite the front door. Excellent for all my needs.
The lobby in very nice and the front desk staff nice.
The hallways upstairs were very nice as well, nicely decorated.
And then we get to my room, the good and the bad of it.
Nice room, modern and attractive and a very nice size. Terrible view, but then I knew lots of the room overlook the parking garage and should have requested a city view.
The bathroom as well was very good. Modern, very clean, lovely Neutrogena toiletries. Some rust at the bottom of the bathtub, against the back wall..at least I hope it was rust. But a minor issue all in all.
Love that there was no bedspread but a freshly washed duvet cover..and nice pillows. A very comfy reading chair and ottoman, a good desk chair, free wifi, a big flatscreen and lots of lighting choices. But..
Ok, first, even though there was a card on the bed advertizing it adjustibility, neither knob seemed to do anything, to have any effect. I followed the instructions. Again. Waited. No change. Oh well, the bed was still quite comfortable.
Now the lack of hot water is another matter. Went I went to take a shower in the morning..I let the water run, the dial turned all the way to hot..and run..and it never got more than warm. Not acceptable.
And finally, the climate control. When I checked in, the room was warm and stuffy. I turned on the air and left to go back to the Flower Show. When I returned, several hours later, the temp was unchanged. The unit would make a terrible tapping noise..Rat Tat Tat..for 30 seconds and then shut off, just the fan running. Happily, I could open one of the two windows ..overlooking that garage parking lot..a few inches, until I had to close it due to car noise. Barely acceptable on a cool Spring night...it would not be acceptable in summer!
Yes, maybe I could have called the front desk and complain, but it was late, I was tired and not up to a confrontation.
Some people mention parking. I think it is a non-issue. I like parking myself, as opposed to valet, and being able to go back to my car if I buy things at the Flower show or Reading Terminal Market, The cost, $33, is more than $10 less than the nearby Marriott charges. Folks, this is a city!
So all in all, I would have to place this hotel right in the middle.
Not great, but not bad, leaning to the better end,
Will I stay there again? Most likely, because you can't beat the location for my needs. | 3 | null |
Very average
This is an average Hilton property. Convenient to airport (you can walk to terminals), but not really focused on an excellent experience. This lack of focus is evident from the service in the restaurant (four meals and only one had good service) and from attention to details like a noisy ventilation system in the room.
We have stayed here once in the past and have stayed in the Hyatt also located at the airport, and after staying at the Hilton again, we would recommend the Hyatt, which has a free shuttle, though you can't walk to it.
For this visit we selected the HIlton because we had a business meeting at the hotel and Hyatt provided a cost for meeting facilities much more expensive than the Hilton, so if that is your need and cost is an issue, check out the Hilton. The staff did efficiently and satisfactorily handle all meeting related tasks. | 3 | null |
Enjoyable Experience
We had a great stay at the Back Bay Hotel in Boston. The staff was very hospitable. Concierges were helpful. Accommodations were great. Pleasantly surprised with the complimentary coffee in the morning and free WiFi. Location is great. Close to Boston Commons,Newbury St. and Boylston St.(shopping). Cuffs located on lower floor is grat for lunch or drinks. | 5 | null |
All aboard the Mayflower
Room 206 was especially clean and had one of those magical beds that are so comfortable that getting up in the morning is a challenge. The bathroom was especially clean and filled with Aveda products, always appreciated.
One of the best things about this hotel is that the staff are extremely considerate and friendly. And the little details like the flavored water in the lobby and great coffee in the cafe for the mornings, really matter.
Of all the little benefits offfered here, the best aspect may be that it is on the Metro block, Farragut North station on the Red Line. So you can literally get anywhere you want to be in just minutes for for very little cost. | 5 | null |
great location in east village
i came here with a friend using a snique away deal for two nights- a good value, around 240 a night with taxes.
the location in east village was great- just a couple blocks south of st. marks place in cooper square, right by the subway, and easy walk to shopping in soho.
the hotel room was small, as can be expected in ny, with a huge, comfortable bed. the bathroom was surprisingly large (and nice) for the city.
overall, very clean, and no complaints.
the lobby area and sitting areas with a fireplace and library were cozy, modern, and stylish.
had breakfast there once, and was underwhelmed by the spinach and goat cheese omelette. | 4 | null |
Constant, ear-splitting noise
Great hotel if you enjoy constant, ear-splitting noise. A DJ plays by the pool during the day, and they set up a large-screen TV and show movies by the pool at night. Both would be fine in moderation; however, the hotel plays everything at top volume so that it is impossible to relax with a book, listen to your own music on an ipod, or even have a conversation with the person next to you without yelling. If you have a pool-facing room you will have no way to avoid the racket without leaving the premises. Management is unresponsive to requests to reduce the volume. BIG THUMBS DOWN. | 1 | null |
Very unsafe for kids and extremely loud!
We travelled from another country and booked through a travel agent. On arrival we couldn't believe how small and dodgy the lift was, we had to do around 8 trips up and down to get our luggage to the room. Once we entered the small cramped room we couldn't believe that the windows were wide open and with no screens or bars etc.. luckily we got to it first before our 3 year olds fell out 6 stories to their death....no safety regulations what so ever, each window we saw was like this! Definitely not for young children. The lock/door handles didn't really lock the windows properly, very stressful as the bed was up against the window! The shower didn't work, the tv couldn't get a signal long enough to bother with the tv, the phone in the room didn't work, the 'free wifi' , well that only worked if you sat in the stair well! And it was an absolute rip off, we ended up moving after the first night and going to another hotel of much better standards and for not much more money. | 1 | null |
Horrible, Horrible, Horrible
DO NOT STAY HERE FOR ANY REASON
I don't believe the sheets were clean when we arrived. The tacks that hold the carpet in place were exposed and scratched the bottom of my foot. The furniture had seen its days the room was just HORRIBLE. Check out is at 11 and at 10:38 am housekeeping knocked, we opened the door and said we were leaving, they just stood there rushing us to hurry and get out of the room, 22 minutes before check out time. The front office staff was very unpleasant. | 1 | null |
Excellent location, great service, beautiful hotel!
We travel a great deal in 4-5 stars hotel. Having said that we were very pleased to experience great, polite and efficient service at the Boston Park Plaza.
You may get a smaller, older room or a newly renovated <double room> (They took 2 small ones to make 1 big one with a King bed. All was very nice.
Warning: Fridges are NOT included but if you ask they usually will bring you one free of charge. LIke I said, the service is quick and polite. It took no more than 15 min. to get.
Second warning; check for cleaniness! I was unimpress by walking into our room to find the bathub dirty....I called and within 10 min. the bellman brought a new key for me to check another room. The room was much bigger with a huge bathroom.
All in all, nothing's perfect but at the Plaza, no fuss! | 4 | null |
Tired and getting ready for a renovation
Great if you are attending a convention or meeting. They are building a new tower currently and have plans to renovate the rooms. The rooms are looking tired. The lobby and public space all look great. There is really nothing to walk to in this area. I walked to Chinatown about a mile away and the area did not seem the safest. Taxi lines can be long at times so plan ahead. | 3 | null |
Excellent Business Hotel
I stayed in this hotel for 5 days at the end of september. It was perfect, just what I was looking for. The rooms were clean, confortable. The hotel is located very close to Dupont Circle area, which is full of bars and restaurants. There is also a metro station, just two blocks from the hotel. The staff service is also worth praising. I sent to my room several packgage from Amazon and it was always delivered promptly to my room.In short, a great experience. | 5 | null |
Very Nice NYC Midtown Hotel
This was a pleasant surprise just East off of 6th Avenue on 35th Street. It is a clean, well kept up hotel for a personal visit with very good breakfast buffet choices. It is not for a spa or business meetings, but for a very good place to stay with nice staff attitudes that is $325 all in including NYC taxes a night vs. $450-$600 for the high end hotels, this is a good choice. We have relatives in the city whom we visit often, and we intend to return to this hotel. One can easily walk from Penn Station if you fly into Newark or JFK and take the train to Penn Station. Glad we found it. | 4 | null |
A Complete Pleasure
The room was very comfortable, clean, well maintained and the view was beautiful.
We enjoyed the Griffin Club and the food was Five STAR, the chefs were very nice and interesting.
LOVE the Lazy river pool
I would not eat at the outside venue there was flies all over the food. | 4 | null |
Just fix one small thing, and you're perfect.
We bought a Sniqueaway voucher for a getaway night after the Bruce Springsteen concert in September. MileNorth has a fantastic location just off Michigan Avenue and 2 blocks from a Red Line station, so if fit our needs perfectly. The lobby is beautiful, the staff was uniformly friendly and efficient, and the room was pristine and well appointed. Our only complaint was that the Roman shades in the room were down and would not go up. After we quickly dropped our things in our room, I stopped at the desk to tell them about the shades and gave the staff permission to enter the room to fix the problem. The shades remained down.
This would have been a 5-star review except for the shades. Fortunately, we live in the Chicago area and missing the view wasn't a huge deal for us. | 4 | null |
Nice Room for last minute stay
Needed a room last minute for one night. Booked on Hotwire 1 hour before arrival $54.00night.
Staff very friendly, room clean and comfortable. Noticed the selection of TV channels was not extensive. Single serve coffee maker in room. Really liked the lighting at beside. Only complaint was there was an exhaust fan in bathroom which did not have any on/off control. It ran all the time and was noisy. We solved the problem by closing the bathroom door, and that muffled it. If I had paid full price for the room I would have been frustrated by this! | 3 | null |
Excellent rooms, value and service
We stayed for 3 nights in November, great choice. The rooms are big for NYC, at $200 a night via a web deal it was great value. Best location, very close to Empire State building. we were very happy here and would stay again. | 5 | null |
Good location, service, and comfort
There are lots of hotels to select from in Chicago, and we’ve been to lots of them but this was our first time at the Fairmont… and we found it exceptional. It’s about a block to Millennium Park and an easy walk to most downtown locations (including the movie theaters and even Navy Pier – admittedly the latter is somewhat a longer walk) but it is in the same general location as the Hyatt, Sheraton, Radisson, Swishotel, Embassy Suites, and you should be able to obtain a competitive rate. Versus some of these others I liked the fact that it didn’t appear to be so big and busy as I sometimes get the feeling upon entering the Hyatt and Sheraton, for example. Although, upfront, the one exception is that the Fairmont lobby is somewhat small and disappointing. In the morning it is crowded and in the evening, when it doubles as a bar, it makes the whole entrance noisy. But none of that noise, or anything from the restaurant, or local surroundings got up to our room (33rd floor). The room itself was quite nice and didn’t have a hallway effect that sometimes happens with the positioning of the entrance and the bathrooms; giving an overall affect of spaciousness. The bed was comfortable, TV in good order and in a good position to the bed and lounge area. There was plenty of desk space as well as closet space. A special treat is breakfast at the Aria. It’s not inexpensive but the menu was most imaginative, quality was excellent, and if you choose the buffet you won’t be disappointed. The space was nicely designed and the ambient noise level was quite low so it was easy enough to talk with those at your table. Indeed, we ate there all three mornings. I image that the menu and atmosphere are also perfect for dinners. | 5 | null |
Good hotel, exceptional staff!
Typical Hampton Inn & Suites, felt like it was in need of a bit of updating like the furniture and pillows but great location, comfortable and more than suitable. What sets it apart is the staff, all so helpful and nice. I really enjoyed the young gal who checked me in and recommended places to eat and visit. It was rainy and cold and she made m feel warm and welcomed! Kudos and I hope to see you again......
Gym was perfect for a quick workout, pool was delightful and hot tub hit the spot, breakfast was nice, good selection of food and the location is perfect! | 3 | null |
Not worth it..
Not worth the price. Whenever I read the reviews saying to stay away, I thought ‘what do you expect it is a budget hotel’ – but was I ever wrong! We stayed here in September and selected this place because it was only hotel we could find under $200 with private bath. We’ve stayed in budget hotels before, but this was depressing. The place was beyond despair. The rooms were tiny and appeared to have been cleaned, but we noticed the TV had splattered spots of something that we don’t even want to venture a guess what it was. The filthy walls, doors and stain carpets didn’t help. The place was sloppily patched together with mismatch poorly laid tile in bathroom, exposed electrical outlets without faceplates, big chunks of broken tile, loose banisters. One room even had a notice on the door that the room was banned by NY building department! It was in a good location and I have to point out the staff was really friendly. It would be worth spending the extra money to upgrade to next affordable hotel you can find. | 1 | null |
Used to be something special
Like all many great places Hotel Gansevoort has become tired...and overrun with trendy wannabees. It used to be that you could stay here and quietly sit by the pool with euro business folk, a few Japanese tourists, and maybe a celeb. Now the rooftop looks like a scene from MTv's Jersey Shore...I am not exaggerating...there is serious Jersey Shore testerone and Long Island accents (yea, Jersey and LI accents are equal in my ear). The rooms are showing wear and the staff service - while trying to be white glove - has just become a little bit slack.
Lame. | 1 | null |
Great staff, great location
The service is impeccable, the location is perfect.
I've used this hotel nearly 100 times over the last 8 years. They have never failed me in any aspect. The staff is always friendly and very helpful with recommendations and reservations.
The location is perfect for business or pleasure trips. Cherry Creek mall is right across the street with great shopping and there are plenty of excellent restaurants within a few blocks.
Access to downtown as well as the Aurora area is quick and easy. | 5 | null |
Awful
Booked by mistake. We thought it was a different property. What a disaster. This place is the definition of a dump. Dirty, beat up, broken furniture, doors are not secure, mold in shower, plumbing is terrible, parking terrible, i can keep on going but if you stay there, check out. Service is terrible. It is a crime that this place is open let alone charges $100 nightly. | 1 | null |
Dissapointed
In room Fridge. No.
HBO. No.
Location, ok. If you want to be close to BUMS. I was accosted on several occasions.
Rooms? Not as large as the pics. The room was smaller than my office, the bathroom left a lot to be desired.
I would NEVER stay here again. The SECOND you walked out the door, BUMS. The ONLY saving grace was the aproximity to the trolly and the staff (front desk), we had a do not disturb sign on the door and the maid walked in on us and knocked on the door every day. She actually saw me naked when she walked in. NOT A GOOD THING!!!! | 1 | null |
Great location – so-so service
While the hotel is interesting architecturally, in a dated 1980s sort of a way, I would have expected a more customer service oriented approach. Over the past year, hotels like the Fairmont, Hilton, Novotel, and Ibis have honored our special requests, and given us rooms that were exactly what we requested – even on early arrival. Not so with the Hyatt.
Calls to reservations prior to arrival confirmed my request for a bay facing high floored room (which we were willing to pay extra for). We arrived early to this Hyatt, and expected to put our luggage in storage. Instead we were ushered into a room after the front desk said no rooms of our description were available now or later. They instead tried to upgrade our stay to Regency Club (and a 6th floor room) for an extra $79 a night. After we declined, he placed us in a cramped corner room facing Market St. Before moving in, we called the front desk (which admitted that they weren’t that full). This call yielded an upgrade to the 4th floor bay facing room if we placed our luggage in storage.
This room was adequate, but noisy from street and market traffic and had malfunctioning heat. We should have moved to another room, or better yet another hotel, but traveling with my family on a short holiday limits the amount of time we wish to spend moving luggage from room to room.
While the location of this hotel was exceptional, very convenient to BART, MUNI, and city sites, I will not choose this place again without a guarantee of a better room and better treatment. A little more consideration from the front desk would have made ALL the difference. | 2 | null |
Stay here!
What makes this hotel so wonderful is the rooftop deck. For most of our meals, my husband and I would head down to Pikes Place Market and buy amazing meals and then head up to the deck to enjoy it. How wonderful it was to enjoy a scone and a cup of coffee while watching the ferries cross the sound and to savor a crab and shrimp cocktail with a nice white wine while watching the sunset. We had a hard time wanting to try any of Seattle's restaurants because we knew we had one of the best views in town at our hotel! | 5 | null |
Palmer House Chicago - Dated
The hotel has a great location, walking distance to everything such as the Art Institute and Millenium Park. The interior oh the hotel is excellent and stunning, The problem is with the rooms which are dated and really need upgrading. The furniture is old and our bathroom needed caulking and new paint. If you don't mind the rooms being small and outdated but being close to everything then stay here. I don't think I will stay here again because of the room | 3 | null |
Service/stay
Rude personnel: front desk I waited a while on the phone to book a room... eventually, when did get the room I asked for... I came to see it wasn't the one that was promised despite my displeasure the inconsiderate manager was condescending in regards to my complaint.... other reasons why I wouldn't come back are ... small parking lot, maintenance was below par for a Hilton... Not a place I would step into ever again. | 1 | null |
Decent, older hotel in good location
XWe booked it through Priceline and got it for under 100 dollars, For a business trip where you are only in the room to sleep it is ok. The positives: safe, good location, doormen who are very prompt and nice, front desk staff genuinely warm and gracious. As far as the room, they were smart enough to have clean, new carpet, excellent mattress and linens and a small but decent condition bathroom. The negatives is the furnishings and wall paper are showing their age. The entry door to the room actually had kittle chunks out of the bottom like a big mouse nibbled on it. I can't say I've ever seen a door like that ever and was veey worried when I first saw that. But all in all, it was clean and the price was right. | 3 | null |
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