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Just an "ok" stay
I stayed overnight with my family.
If you are have stroller or wheelchair, this hotel is not for you. The front desk is located downstairs and there is no ramp.
I booked our room thru hotwire.com. The room we received was smaller than the others in the hotel and did not fit our needs (traveling with infant). When I asked at the front desk if I could upgrade my room (was willing to pay), I was told that since I booked thru hotwire that I would have to pay the regular room rate.
Our internet connection did not work, the phone did not work, there was a butter knife on the floor by the side of the bed and power strips all over the room. I asked the front desk for restaurant recommendations and basically the only recommendation was the restaurant located in the hotel.
Definitely not a family friendly hotel, will not be staying here again. | 2 | null |
The do it yourself hotel, don't go
I was really disappointed with this hotel
Rooms booked and we turned up but on arriving in our car at the front door of the hotel the portering team could not recognise a customer and family wanting some help with their luggage.
The hotel was very busy, is that not their business, and we waited 90 minutes before we took two rooms 11 floors apart
One was the "unlucky for some room". Next to the lift. We did not sleep well.
An early departure was badly handled by the hotel. We had to get our own taxis from around the corner.
To be honest I have never been at a hotel with such a poor front door. | 2 | null |
Nightmare stay and brought home bed bugs!
This is the worst experience I've had in staying at a hotel. Our room was in a building facing a ditch and fully loaded trash bags right outside our door. The restroom looked and smelled like it had not been cleaned in weeks. It even had nasty stains. There was no shower curtains and not pillows. The fridge was dirty and still had food items from a previous guest. The tv did not work. We finally asked to be changed to another room when we saw roaches come out! The attendant said that the previous guest had been there for two months and probably it had not been cleaned after that. Unbelievable!!! why did we get that totally unacceptable room in the first place! The only thing that I have to compliment is that the attendant was decent enough to give us two rooms instead since they had no more rooms with two beds. The last rooms were ok but the worst part is that right after I came back I started getting covered in bites that got infected. The dermatologist confirmed it was BED BUGS! I keep getting bites which makes me think I must have brought them home and Im having a hard time getting rid of them. Whatever I saved in booking this hotel through priceline I have paid ten fold in drs, medication supplies, not to mention the distress and embarrasement of being covered in ugly bites! I wish I had looked at the reviews before I booked this room. Dont do the same! stay away!!!!! | 1 | null |
Construction nightmare
OK. I think I have a pretty high tolerance level for things going wrong at hotels. But really. Embassy Suites in Friendship Heights just struck out. Strike One was when I arrived last Monday to find the Chevy Chase Pavilion shopping atrium (attached to the hotel) swathed in plastic and construction corridors all around, through which I was supposed to find the right elevator from the metro to the check-in level. It's evidently been under construction for months, and yet nobody thought to inform me (or my travel agent) as we were making the reservation. The workers didn't start working until 8:30 a.m., but it was hardly a relaxing ambiance when they were pounding and grinding away during breakfast.
Strike Two: $14.99/day for wifi. Seriously. Who charges for wifi these days? I managed to convince the front desk to comp me on that because of the events leading up to Strike One.
Then, Strike Three (Four, Five, and Six) was the ease with which my keycard lost its info and repeatedly refused to open the suite door. No matter how I tried to protect it from magnetic fields, it failed four times in five days.
We're up to Strike Seven: Power washing the Military Road entrance -- the only way to get in from street level -- at 7 p.m., when guests are returning to the property. Cascades of water pouring down onto the entryway. Nobody stationed there to direct confused, potentially soggy guests to the safe way into the building.
Strike Eight was the people washing my sixth-floor window -- loudly and sloshily -- with again no warning from the management about the potential peeping Toms outside my windows.
We are now up to an entire inning of strikes. The management is going to hear from me about this stay. The suite itself was fine, but for what they are charging my company to have me stay here, the degree of inconvenience exceeded my generous patience. All of these things could have been managed much, much better. I am very disappointed. | 3 | null |
Ok but not outstanding
We stayed in this hotel on two occasions and on our second stay we upgraded the room. Our first room was very small with barely enough room for our two suitcases and it overlooked the WTC construction site. Our second upgraded room was more comfortable and had a more pleasant view of the memorial. The rooms were clean and modern and we loved the filtered water facility on each floor. The top floor restaurant had great views but was let down by the sub standard service, however, the food was good. All other staff were very attentive and went out of there way to help. It is also close to pier 17 and battery park and the subway is two minutes walk away.
For the budget we were working to would stay here again. | 3 | null |
Beehive hotel in a beehive city
Stayed here 23-26 June for a conference a few blocks away. Very happy with the centrally located Doubletree - from the complementary cookie at check-in to the bellhop's speedy retrieval of my bags (I left them so I could sightsee after checking out), my stay was pleasant. It's a busy place, with a mix of business, family and weekender guests, but staff were attentive, and with four elevators in a mid-size hotel, it was easy to get from lobby to room, and vice versa. Decor is smart and spaces well-maintained (except for a weird mildew swatch on the ceiling above the bathtub...). Comfortable bed, good swimming pool/terrace and a delicious dinner in the hotel's Markethouse restaurant (free dessert if you stay in the hotel!) are all enough to make me a repeat customer. | 4 | null |
Someone tried to break into my room at night! General Manager could careless!
During my stay someone was trying to come into my room at night. This happened several times and I thought it was my imagination at first but the last night I was there I tucked a towel under the door and the towel was a clean perfect sweep that the door had been opened. Also, the deadbolt would be unlocked and the door latch would be buckled instead of flat against the door. I know I checked the deadbolt and door latch twice that night and each time they were both tampered with which is why I used the towel as my guide. I reported it to security as soon as I discovered it early that morning. They said they would file a report and get it to the General Manager (Sheri) and she would contact me. By 9am I called and spoke with Carolyn (employee) who told me that the GM wouldn’t be in until later because of an incident the night before concerning an employee that they let go. His shift was from 3pm-11pm during the schedule I was having trouble and right after speaking with Carolyn I started received inappropriate texts on my cell phone from a number I didn’t recognize then a man called shortly after from the same number. I asked who he was but he didn’t answer that question and continued with lewd comments instead. I brought all of this to the GM’s attention. Carolyn sent me to a police station of some officers that make frequent stops by the hotel however when I arrived I was told the hotel area was out of their jurisdiction I asked to speak to the officers that frequent the hotel and they were there but it wasn’t in their jurisdiction so they could not help me file a report. They instead instructed me to go back to the hotel and call 911 who have after 2 hrs had not dispatched an officer. By this time it was much later in the afternoon I asked the GM if she had reviewed the surveillance tapes and she said that she looked at some of them but that she would literally have to sit and watch 24 hours of frame by frame in an area where it is really hot and she just didn’t have time for that. She also said she would check the key entries on my door but didn’t do that either. She did however bring the night security man in that I had reported the problem to earlier that morning and he told my colleague there was nothing on the surveillance tapes after I had just been told they were not reviewed. I tried for 3 days to get the police to meet me at the location but they were too busy to come. I know now I should have called 911 immediately when I discovered it however I was on my way to work scared to death and wasn’t thinking clearly. I feel like I was sent on a goose chase by the hotel. I also asked why the employee was fired the night before but was given several conflicting stories I was also give 3 different area codes for the former employee and of course none of them matched the one that contacted me. Basically I changed to another hotel and the Holiday INN Expressed denied everything. My room was not broken into during the day and everything was always in its place the break in’s didn’t occur until I was getting ready for bed so the break-in wasn’t for money or anything like that it was purely for other reasons for which I hate to even imagine. This person has my information and yes I’m truly frightened by what happened and whether if I will be safe from this person in the future. They were up to know good bottom line. Not once did I ever receive a phone call from the GM as promised that morning nor did she show any concern for my safety she totally disregarded the whole incident.
The GM has an incredible morning staff cleaning crew in all that goes out of their way to make everyone feel at home it’s a shame that the GM didn’t treat her guests the same way. | 1 | null |
Solid choice for a downtown hotel but started to show its age
I have stayed here before and the service is always very good so the staff should be commended. The rooms are on the small side which one would expect in a downtown high rise setting. The bathrooms are starting to show their age with doors starting to peel and rust around the hinges. The gym is adequate with some free weights next to the pool which is a rare pleasure. Location is very good - walking distance to 16th Stree, convention center, Larimer Square, etc. | 4 | null |
Bad experience
My employer booked this room for me. Never again! Check in through the bullet-proof glass, room stunk like cigarettes, sheets didn't fit bed well and revealed dirty mattress cover. My co-worker was in a different room. Around 2 a.m. the guests on both sides of him were extremely loud. He dressed, went to the front desk and asked to have something said to the people about the noise... office staff refused. No breakfast.... So to sum up: Dirty, loud, uncooperative employees. Don't stay here. | 1 | null |
Too hot to handle.
We arrived after 10:00 p.m. on a Sunday night after a long drive. We looked forward to settling down for a restful night. But, after there was no staff at the door to help us in with our luggage and security at the door scolded us for leaving our car at the curb while we carried in our bags, we knew we were in for a long night. The staff were more concerned with accommodating the long line outside who were there for the rooftop lounge than the hotel guests. The front desk staff were extremely friendly and helpful providing us with internet access as we were there to bring donations and volunteer to help with Hurricane Sandy victims. The room was very small and the 2 of us were tripping over each other trying to get from one side of the room to the other. No closet to hang our clothes. The air conditioner was antiquate and even with the window open we were unable to sleep because of the heat. (We went in November!) The bathroom is tiny with the paint peeling. The best part of the hotel is the location, directly opposite to Lincoln Center and within walking distance of Central Park. I was able to find parking on the street a few blocks away to avoid the $35.00/night garage fee. There is a starbucks two doors away which was handy as there was no place to grab a cup of coffee at the hotel. | 3 | null |
vacation
All in all a very nice stay! Loved the price and location. Only complaint is the floor in the room could use a carpet shampooing or steam clean. They were pretty dirty. | 4 | null |
Nice Stay- Bad Service
I stayed at the Candlewood because it was close to the airport and a friends apartment. I looked online at pricing prior to check in and even called ahead to see if I needed to book online to get the $89 rate. I was assured I didn't need an online reservation and the rate would be honored when I arrived. I only hesitated in the reservation do to travel timing and unsure arrival times.
As I approached the desk I was barely greeted. I was told the hotel rate would be $120/night and if I wanted the $89 rate I would have to book it online using MY PHONE! The staff then went back to their personal conversation in Spanish (I'm from the south, I speak Spanish also, you're not fooling me by speaking another language with your sarcastic remarks, okay).
After making the reservation on my phone, it was still too difficult to speak English to me, the customer, or get bill correct. I left feeling sorry I decided to still stay with such disrespect from the staff. I was after all funding their job by my purchase. I received for welcome information such as where to locate the elevator, our room, the business center, ect...
Service is half the battle in the Hotel Industry so that really turned me off to a good review. Aside from the bad service... the rooms were large, modern, clean, and comfortable. Two burner stove, microwave, full size fridge, hot shower, flat screen tv, and plenty of accessible outlets.
Also, a point to note, we NEVER found the ice vending. | 2 | null |
Humble, inexpensive hotel
Great location (Bush @ Grant) next to the Chinatown Gate. Offers rooms with bath or with shared bath. No prolem getting into heated bathroom, not real busy. Shower stall, toilet, sink only, no tub. Reasonably clean and modern. No problem with water temp/pressure in 5th floor bath.
Corner room #517 very basic, 12x14 with closet, sink, medicine cabinet, small elec wall heater, twin beds, nightstand, 1 wooden chair, 1 lamp, plus ceiling light. TV did not work; desk clerk said we could change rooms, but TV there might not work. Two large windows w/very dusty mini-blinds. Street noises easlily heard, with windows closed, but that's life in the big city (sirens, clock chime, trucks, even loud pedestrians). | 3 | null |
Loved the park and fly option
Will DEFINITELY use the park and fly option again! We booked a room with the park and fly option with parking for 2 weeks. The staff was ultra helpful and the bed was incredibly comfortable. Huge room and nice amenities. The shuttle service was spot on time and no wait at all for the pick up on our return. There was plenty of parking near the hotel and I felt my car would be safe there for 2 weeks. Saw security driving around the lot and it was very well lit. I returned to a car without a scratch on it. This was our first time using the park and fly option and I think it's a great value. With the room added on, it's only a few more bucks than long term parking and it really IS just a 5 minute ride-they do the driving and deal with the luggage. | 5 | null |
Horrible- but for the Sheets!
We stayed at this hotel for one night in September and it was the worst choice I ever made in multiple stays in NYC. The room is shabby in decor and the bathroom is smaller than the bed!! I have come to expect more from the Hilton brand but it never ceases to surprise me how incredibly horrible the USA properties can be. They are a whole different planet from hotels OUT of the USA/Canada. It is purely a place to sleep if ( you're alone) and nothing else. It is lacking almost everything I have come to expect from a good hotel room...except for ONE THING...it had the most DIVINE sheets. The best qulaity sheets I have probably ever slept on. Go figure! | 2 | null |
Good hotel for the money. Great staff.
Clean, quiet, confortable, very good price. Staff is very, very gentle and efficient. | 4 | null |
Beautiful hotel
A couple friends and I stayed at the Radisson on the 29th on June. We were on the 4th floor. The room was very clean and very nice with a balcony. We checked out the pool area outside and were very impressed with that as well as the lap pool and hot tub. I would definitely stay here again. The rooms are split up so you don't hear a lot of hall noise or next door room noise I really liked that. | 5 | null |
Absolutely Filthy!
My husband had to travel to San Antonio on business and we decided to extend his trip so I may join allowing us to tour the area once his job was complete. We debated on booking more than one hotel so as to be close to his jobsite initially then closer to tourist attractions after. However, upon reading numerous reviews from Tripadvisor, we decided to just book the entire stay at Omni on the Colonnade. HUGE mistake! We travel a decent amount and have frequented numerous, various hotel chains so we know that at times you land in older hotels that are in need of updating... However not only does the Omni need updating- They need a desperate course in Cleaning! Once we arrived at the hotel, we opted for self parking. There are two parking areas to the hotel with ample parking space available. I would find it hard to understand why parking would be an issue at this location. Once inside, we were greeted by Brian at the front desk (Brian was extremely friendly) and was informed that we had already been "checked-in". We were confused by this seeing how neither of us performed an express check in online or any other way. Anyhow, Brian grabbed our room key and directed us to the elevators. The lobby was in order and appeared clean with beautiful fresh flowers decorating the tables and a cool, iced drink available for self serve. There was a somewhat, aromatherapy scent filtering the air. Once we viewed our room we were immediately disatisfied. I had booked my room through the hotel website and on that very same day, had called the hotel directly to specifically request the following: A quiet, corner (if available) room on the highest floor possible with NO connecting door, away from vending machines and elevators. I also specified foam pillows since I have a torn tendon/ligaments in my neck that the feather pillows cannot support adequately. We opened the door to see we had a connecting room and we did not have foam pillows. My husband called the front desk to ask if it was possible we move to a room that met our previous requests more accurately. He spoke with Ashley who stated that the rooms were full and nothing could be done. She did inform him that she would have the foam pillows sent to our room. No apologies were offered for disatisfacton of our room or the fact that they could not accomodate a change. I always check a room for any hint of bedbug infestations prior to settling in or unpacking.... Upon my inspection I discovered Urine Stains on the Bed Coverings, Misc. Stains on the Sheets and Pillow Covers, Reddish- Blood Color Stain(s) on the Mattress of one bed and Black Smoke Type, Burn Stains on the other Mattress as well as Holes in the Linens. I then discovered Cooked Rice pieces scattered on the Upholstered Lounge Chair, Debris allover the Carpet (it most definately was NOT vacuumed that day), an Oily Imprint on the Window, Massive amounts of Hair and Filth on all Vents (air condition/heating unit output vent as well as bathroom intake vent), Hair and Filth on Towel Rack, Dirt and Stains inside/outside Tub unit, Dirty Shower Grout, Spider web on Lamp-shade, Filthy Phone handles and keypads, Stains on the Towels and Bathmat, Ragged edges/strings on Bathmat, NO Facial Soap provided, Stains and slight tears on the Sheer Curtains, Stains on the Walls as well as Extreme Peeling of Wallpaper. Now, I can fully understand the basic wall stains, peeling wallpaper and stains on carpet if a hotel needs updated, but the amount of all in this room was beyond comprehention! Also, some of what I thought were "stains" on the bathroom walls, actually came right off with a wet tissue and elbow grease. So did the dirt on the vents- which should be cleaned each day with the vacuum hose. The lighting in the room was dreadful. We turned on every single light in the room and still found it quite dark. I was really hoping to take a nice, warm, soothing bath to wash away the airplane grudgies, however due to the filthiness of the tub/shower/towel(s) condition- I never bathed. In fact, I never unpacked or opened my suitcase. Since the front desk did not address our concern to switch rooms, I instantly searched the internet (after having difficulty connecting and having to call front desk again for assistance) for any available hotel rooms in the area so we could leave asap. I found a room available close by that we could check into the next morning. That hotel (I will not mention name) assured us they would accomodate our requests and promised they would have the room available for early check in at 11am (which they did!). While I was on the internet, a very friendly hotel staff member came to our room with foam pillows. Her english was slightly broken so it was difficult to talk with her, however, she was extremely friendly and proffessional. In our frustration over the room, we decided to just go eat dinner. While we were in the lobby, we toured the Indoor and Outdoor Pool areas. Both were in desperate need of cleaning! There were only two people in the indoor pool while three people were at the outdoor pool, lounging (not actually in the pool). The Fitness Center is quite small but seemed accomodating with basic Treadmills, Ellipticals and what-not. The Fitness Center appeared to be clean. We observed the "Spa" area as well, which is very small and in our opinion, misrepresented on the website. We peeked into the restaurant which was nicely decorated and contained only two tables of diners. After looking around, we saw Brian at the front desk again who directed us to a wonderful Sushi restaurant (Sushi Zushi) within walking distance from the hotel. I highly reccomend this restaurant to any sushi lovers! Excellent food and service without a doubt. We once again saw Brian at the Front Desk after dinner to inquire on how to order our breakfast to be served in room as well as inform him that we would be checking out the following morning and NOT staying for the full five nights originally booked. The following morning we received our complimentary morning drinks (we ordered them through the door tag the night before) right at the time we requested. Since we booked under the Breakfast Package, we also ordered the Breakfast (via phone and door tag night prior) to be served to our room. The breakfast was promptly delivered to our room- hot and fresh- at exactly the requested time (6am to 6:30am). Marina was super friendly and had a contagious laugh that started our morning off just right. I do have to admit that the food was quite good and the breakfast potatoes were addictive! Once we ate, we prepared to check out and move on to the other hotel. It is a real shame that this hotel is so filthy since the staff is doing all they can to be friendly and service oriented! However, no matter how nice the staff is, laying in a urine stained, sheet stained bed with my face on a pillowcase full of questionable stains just doesn't cut it. In my 30 years of traveling and frequenting hotels, I can honestly state that this is only the third or fourth hotel I have ever encountered where the room was this disgusting. If there had been a cleaning cart in the hallway, I would have stolen it to scrub our room down ceiling to floor! Please review the pictures I have attached and decide for yourself. Unfortunately I have numerous more pictures depicting not only the bad but also the good points of this hotel but Tripadvisor will only permit fifty pictures to be posted. | 1 | null |
Great Location At The Expense Of Your Sleep
PROS
- A block away from "Monument City".
- A block away from the metro.
- Great food at reasonable price.
- Renovated entrance and dinning experience.
- Nice staff.
- Clean laundry mat.
- Convenient parking.
CONS
- The hotel is old and is in major need of some renovations in the rooms and halls.
- The air conditioners are super loud because of no fan control. It is either off or on High Speed.
- When you turn them off so you can try to sleep, you hear the other A/Cs and dripping noises.
- Train tracks are right beside the hotel and you can hear them pass as they might use their horns. | 3 | null |
Ohio State Parents - Stay Elsewhere
Took my son to college this weekend and stayed at the Hyatt. Figured this would be a great place to spend the night before he hits the dorm. The rooms are so outdated, hotel is dark, beds were so uncomfortable, even my 19 year old who usually can sleep anywhere indicated how bad the bed was. I certainly expected alot more for my money and with the name Hyatt Regency attached. Should have saved my money and pulled out the air mattress and slept in the dorm. | 2 | null |
1/2 block from Times Square for a great price
My Mom and I stayed in a room with two twin beds from Sept 29 to Oct 5, 2012. The room was a bit small with nothing special, but we weren't staying for the perks. It was great for the price and proximity to Times Square. The room had a paint crack in the ceiling of the hallway. One small window that looked into the side of the rest of the hotel. Some paint was peeling in the bathroom as well. The bathroom was only large enough for one person at a time. The restaurant on the main floor was decent for the one breakfast we ate there. We ate at the restaurant one night before one of the Broadway shows, quick service and kind people. You need a room key to get past the security from the hotel entrance up to the rooms. There was some filth behind one of the dressers in our room so the first morning we pulled out the stand, when we got back the area had been cleaned and everything put back into place. There wasn't an in room safe but were able to obtain one from the front desk, so we had a key and the staff had a key and both keys were needed to open the safes. You go into a special little room to retrieve your items. We didn't spend much time at the hotel, and is exactly what we were looking for. | 3 | null |
ok location BUT.....
My stay Was Ok....Room was not clean the way it should have been clean upon check in. I had some personal issues that i needed to talk to the manager about. I think his Name was Rian,or Ryan, and he seemed to not care with an attitude!.So because of him im not staying there anymore,and plus the cleaniness ofthe hoteland rooms. | 1 | null |
Oversized rooms with own kitchenette
Hotel Beacon is part hotel and part apartments (above floor 20 it seems). Rooms are spacey, or 'oversized', in a NYC context. Most rooms are actually two rooms and a small kitchenette featuring oven, fridge, sink and a micro. This is good since the hotel does not serve breakfast. The interior feels a bit outdated and adds to the feeling of having your own NYC apartment :)
Service is spotty. Staff had all sort of problems arranging transport, delivering utensils for the kitchenette and most noticeable, to properly close the door to our room after a parcel delivery. Could have turned nasty but nothing was stolen over the few hours the door was 'ajar'.
Internet is wireless and free and a bit quirky (leases run out way to fast and way to easy).
The hood is excellent with lots of nice restaurants and famous grocery store Fairway just across Broadway. Walking distance to Central Park (approx Strawberry Fields) and Columbus Circle. Subway lines 1 and 2 just a block up or down. | 3 | null |
san fran
What a great location trolleys on the corner shops everywhere 10-15 mins to all the tourist spots and nice friendly clean hotel which we couldn't find fault with.
We got great room overlooking the pool it was like a quite oasis nice and relaxing on the balcony coffee in the morning and nice cold beer in the evening brilliant. When we go to san fran again booking this hotel again. | 4 | null |
Nice location, great views, horrible service
We stayed here for 4 nights in August, the room had a nice view but the poor service overshadowed our stay. This place gets overwhelmed when it's full as it was when we visited. We reserved a suite in the Marina building but moved into the Tower; the marina suite had a dark depressing sitting area with a view of the outside corridor. The tower rooms have great views and the rooms are in better shape, I recommend not staying in the marina bldg. We had arranged to move rooms on the second day and the front desk assured us our luggage would be moved. After waiting in our new room for an hour I called the bell desk and they knew nothing about our luggage but promised it would arrive soon. After another hour I went outside and found a bellman standing around counting his tips and I asked for his help. He said he needed to go back to the bell desk and couldn't help! So I went to the old room and moved the luggage myself, at least I didn't have to tip the bellman! For some odd reason our keys never worked, had to get the re-keyed several times.
The worst experience was when returning from a visit to the front desk to get my keys working, I entered the tower lobby and slipped on water from children running around with wet swimsuits. I slammed down on the ground and hurt both knees. A maintenance person came to wipe up the water and I asked for a bag of ice delivered to my room. After 45 minutes I called again and asked for some ice, fortunately my family members returned and got me some ice. After about 1.5 hours security arrived with some forms to fill out and a small first-aid bag of instant ice (totally useless). Totally ridiculous response, I wasn't asking for a free room, I was asking for a real bag of ice. I had sore knees for a couple of days due to their negligence and it was clear that they were more interested in filling out their security forms then responding to my request for ice.
We also had access to the regency club and was not real impressed. There were not many options, no hot items at breakfast or the evening service. This place might be ok when it's not totally full, they clearly can't handle a full house and their service was pretty bad. | 2 | null |
Great Find
A comfortable, clean, well-priced and friendly hotel with a great downtown Philadelphia location. The WiFi connection was slow. That would have bugged me on a business trip but wasn't a problem for this getaway long weekend. | 4 | null |
Not up to Interconti's usual standard but great staff
Spent three nights in Chicago at this property. First of all, I have to say that it would be hard to imagine a better location as it is perfectly situated on the Magnificent Mile close to terrific restaurants, the Art Institute and Orchestra Hall. The hotel has two sides - the historic tower and a new wing. The rooms are larger on the historic side but generally are looking a little tired. This property needs to be renovated. Some observations:
The junior suite I had was laid out strangely. A small bedroom and smaller sitting room separated by a corridor off of which was the very large bathroom.
The mirror over the sink was not over the sink but skewed to the right - made shaving a challenge and messy.
While descending in the elevator one morning, it started shaking so violently that I could barely stand up. It stopped on the 11th floor and I was greeted by an extremely worried looking hotel employee who had a technician shut it down. (This experience was far more powerful than coffee in helping me wake up - an adrenaline rush certainly cures sleepiness!)
Reports from my group were of sinks stopped up, exposed bolts in rooms, and generally things not working.
Now the good news - the staff is terrific. They make you feel welcome, are personable, have their own personalities, great service in the bar and really went the extra distance to help. I wish they had a better property to work in. | 2 | null |
Great location
I stayed in the Grand Hyatt in April 2010 with my mum, I booked a room with two double beds, very clean and comfortable. Impressive hotel with water feature at front lobby. Quick and friendly service at the front desk. We found it a great location next door to Grand Central station. Also convienent to use the NYAS shuttle bus-saves a fortune on taxi's to and from the airport and it drops you off just across the road from the hotel. | 4 | null |
Awesome Location
As previoius reviewers have stated the location is fantastic for easy walks to many of the shops, and attractions you would want to visit in downtown Chicago. We visited April 13-15 and found the staff exceedingly friendly and helpful and the rooms (we had a 2 queen bed room) were extemely spacious, although the bathroom was small. The toilet/tub room was VERY tiny- don't close the door if you are claustraphobic- with its door so close to the sink no one can comfortably exit and enter the toilet room while someone is using the sink. Due to the tight space in the bathroom may be challenging to bath young children. The kitchen area with breakfast bar was great and a terrific space to cook or consume takeout, with the necessary plates, utensils provided. We had a lower floor room overlooking Michegan avenue, where we could easily look down at the Wriggly building, less then a half block away, with a suprisingly low noise level. I would recommend going down for the complimentary basic, hot, but not gourmet breakfast before 8:15am on the weekends to avoid the crowds. | 4 | null |
Good location if you are attending an event at Moscone Center
The room was fine and a good size. However, from the first to the last time we walked into the room it smelled. Almost a weird soap smell. I am not a W fan though a big Starwood fan. They want to cater to being cool and hip. Focus on customer service and a delivery model. I only stayed there because I was attending a conference at the Moscone Center across the street and for that it was perfect. For some reason the room just did not feel clean. Dingy is the feeling. But that was just me. Oh and in very small print they put a $5 price tag on a small bottle of water in the room. Avoid their snacks and waters. Overpriced. You can buy all the water and snacks you need one block over at a food store on Mission St. | 3 | null |
Josh surgery
We loved the updates in the room. It was very comfortable, clean and quiet. The front desk staff - Erik was very helpful guiding us to dining and entertainment that evening. We will choose Super 8 again if we are in that area. Thank you for the pleasant stay. | 5 | null |
Great value, great part of downtown
Clean, charming rooms. Very friendly, helpful staff. Lovely weekend in a great part of town. Palatial Duane Reade drugstore/grocery across the street! | 5 | null |
Great place for families!
This hotel has so much to offer for family vacations. We stayed there this past August and it was great. There are daily activities at the pool, movies at night by the pool and awesome s'mores making on the beach!
There are also tennis courts to rent, and our kids really enjoyed it.
It is located right on the boardwalk where we were able to rent bikes for our whole family (kids ranged from 10-5 years old). As well as paddle boats. There are also playgrounds a short walk on the boardwalk.
The location of the hotel was great for all San Diego area attractions.
The rooms were nice sizes, and clean.
The pool was on the small side for such a great resort, but it was perfect for our 5 day trip.
The only con is that the rooms don't have wifi. There is only wifi in the lobby. | 4 | null |
Great location and service
Medical Center Holiday Inn and Suites is the perfect location for business or for health related stays. The rooms are large - great beds and TV's in the room! The Rice University area is very close and offers many great dining and shopping options. | 5 | null |
Failed to Impress
The good...
Nice enough room, with a great bathroom. Well stocked with fresh fruit upon our arrival. Some nice treats readily available, and a very pleasant in-room dining service. With one small exception, the staff was quite wonderful throughout our visit. The associated spa at the end of the block was nice, but their rates are a just a tad steep for what they offer. The neighborhood is fantastic - quiet, but active enough to amuse the laid back traveler. We walked a *lot*, which is a must unless you stick to using taxis. The cost was a steal - we got a great deal, and I'm thankful as we would be far more disappointed if we had paid what they normally charge.
The bad...
The hotel is not one big building - and we were given a room in the "secondary" building. There is no concierge to be found there (at least not during our week long stay), the doors are frequently locked (and our room key more often than not failed to operate them), and in general we were ignored by the attendants that were very eager to attend to our fellow guests across the street (see the taxi incident mentioned below).
Our "view" was of the side of a building. Sure, there was maybe fifteen feet of water in between that building and ours, but I would hardly call that a "harbour view".
The housekeeping service removed the nicer rugs in the bathroom vanity area half way through our stay. Standing on a paper thin hand towel just isn't the same. And why take the nicer linens away to begin with? Did they run out ... for four consecutive days?
The valet attendant gave our taxi away to another couple while we were standing in the rain waiting for it. Then lied to us about it. Oh, and had us wait another ten minutes while he tried to hail another one. Did I mention he lied about it? | 3 | null |
Convenience
Comfortable hotel located minutes from LAX terminal with regular shuttles running 24/7. I arrived at 1am and had no wait for a shuttle and check-in took less than a minute so within 30 minutes of landing I was in my room. The room included a small fridge and a microwave along with standard furnishings. I experienced no aircraft noise. The breakfast buffet was not bad but way overpriced at about $30. | 4 | null |
Updated 60's Chic
The Pearl kept all the cool stuff (excellent service, style lines) and added the modern stuff- free internet, flat screen tv, poolside movies and locally sourced gourmet food. Very hip! | 4 | null |
Hotel Carter - the most disgusting, repulsive and depressing hotel
Hotel Carter in New York is hands-down the most disgusting, repulsive and depressing hotel I have ever had the misfortune of staying in. Our room on the fourth floor was the sort of place you'd want to over dose in. If we'd have been slightly higher up, I might have considered jumping out of the window, rather than doing it from the fourth floor, and living to remember my time at Hotel Carter.
The staff are incredibly rude, starting with the egotistical, sarcastic chinese-american on the counter, and a russian who can barely speak English working the 'Shuttle Bus' counter. The pair were extremely unhelpful regarding all aspects of my stay. Before visiting our room, I visited the toilets in the lobby. Ah, no toilet roll.. that's a shame. Oh but hang on.. that was the least of my worries - one toilet was covered in urine - and I mean COVERED. All over the floor, the walls, the entire toilet.. drenched. Next cubicle.. it's even worse. faeces on the seat. HUMAN FAECES.. on the toilet seat. Smeared. That's the first impressions out of the way.. now onto the room.
I took the elevator up to the fourth floor.. everyone in the elevator had the same 'oh, that doesn't sound good' expression on their face as crunching and scraping metal sounds emitted from outside the doors. As I left the elevator, I realised I had become slightly lost after stepping out into the Overlook Hotel from The Shining. I mean, this place is a spitting image for it. The mangy old carpets in bright colours - long, white-washed bleak hallways with these duller-than-dull grey 'prison' doors.
The room was pretty disgusting. Hair, mould and white stains in the carpet. Blood all over the mattresses - these must've been at least 30-40 years old. The sheets and towels wreaked of bleach - proper industrial strength stuff. The bathroom was by far the best feature in the room - taking approximately 5 solid minutes for the water to run from ice cold to luke warm. We were one of the 'fortunate' ones to have a room facing outwards (to the street) - I can't imagine how bad the ones on the other side of the hall must be. Jeez. The walls were covered in mould and rust had dripped down from the leaky radiator. Not only that, I realised someone had graffitied 'Andy <3' in massive letters on one of the walls. It had been covered with a very thin wash of emulsion so it was still very visible. At least he had a good time, right?
Last but not least, the russian on the 'Shuttle bus' desk told us it would cost $45 to the airport using their service, and a private hire would be $70 plus tolls - the bus would take approximately 1 hour, so we got the Shuttle at 3.20pm to JFK for our flight at 7.20pm. What she forgot to tell us is, the shuttle bus actually makes several stops to other hotels, meaning it took OVER AN HOUR for us to leave Manhattan, let alone get to JFK. We then hit rush hour traffic, meaning our 'one hour express shuttle' took 2.5 hours. The drivers were absolutely useless, incompetent morons whom you'd think would have a better idea of how long the journey would take.. seeing as that's THEIR DAY JOB?
To sum up: The Hotel Carter is probably New York's biggest dump. Hell, it's probably America's biggest dump. I'd personally love to boycott this hotel. How it is actually open, and passing health inspections, with paying guests staying there in 2012 is beyond me. Avoid at ALL COSTS. | 1 | null |
Disappointing.
I stayed here with my boyfriend for two nights on vacation during the week and was pretty excited about staying here. The only reason that this place is getting anything more than the worst rating is because the gentleman who checked us in was so courteous and helpful. For the price that one pays to stay here, you will find more value in the closest Holiday Inn. At least there is a standard that one can expect from a stay here.
We stayed in a Standard room on the second floor. I'll start with the good. The location from the hotel is nice as it is around the corner from Union Square and centrally located. The lobby is impressive and tastefully decorated. There was a comfortable king sized bed in the room. That's where the good ends. It seems like the Morgans Hotel Group spent all their money renovating the lobby and the elevators. Our floor just seemed painted over with an awful pastel purple color. The room, the closet, and the bathroom were small. The bathroom grout was orange from rust seeping from the metal pieces. Our bathtub drain was clogged. After calling to have it fixed the next day, we gave up as we had to spend the whelse weekend taking quick showers to avoid standing in ankle deep water. Sleep was not an option as the walls were paper thin and you could hear everything from the music thumping from the bar downstairs to the conversations outside the door to the street noise outside.
We opted for $36 all day parking with in and our privileges next door to the hotel on the first day. We should've stuck with those guys because we paid $57 (includes parking tax) to wait outside for more than the 15 minutes promised to bring the car around. We also had to chase down the valet as he left the car without the keys without acknowledging us before heading inside to the computer.
We had a wonderful stay in San Francisco but could not count on this hotel to be a comfortable place in which to return. No thanks. | 2 | null |
Good Staff, Lousy Room
We stayed at the Fairmont over the weekend of 6/29/12. Impressive lobby, warmly greeted, overall a good first impression. We had booked a two room suite. Ended up with Room 1101.
The suite was L shaped. Right next to the elevator banks. Had the pleasure of hearing the swoosh of the elevators rising and falling both nights. Their was only one bathroom. Fixtures in the shower/tub area were pulled away from the wall. Furniture/carpeting has seen better days. The room is needing an upgrade.
The area the hotel is in is somewhat "seedy". Walked around a bit early in the morning and found homeless sleeping in doorways. I would not feel comfortable allowing kids/teenagers exploring on foot in the area of the hotel.
Once again, the most positive experience was the service from the staff. Employees greeted you by name both in the bar or when retrieving your car. | 3 | null |
Great hotel in the center of town
Been there in septembre 2012. Great classic hotel in the center of town at walking distance from the WhiteHouse. Spacious rooms, well furbished and renovated. Great service with friendly staff that always have the nice touch of a "bonjour" everytime you walk them by...
Coffee available every morning downstairs, and a daily edition of the journal "Le Monde", if you're interested.
Would definitlively look forward to staying there again, for a business or romantic trip. | 5 | null |
Good stay
I would recommend this hotel to anyone who would like to stay short term. We enjoyed hotel, as it is located really close to the Times Square. Rooms are ok, not too big and hotel staff is very nice and attentive. | 4 | null |
Trying but need to take 2 rooms and turn them into one
Stayed in many hotels in New York but this one is the smallest in town <rooms I mean> Toilet half size need to turn feet sideways to sit . Floor had a lot of dirt on it. Downstairs lobby dark so you don't see dirt. Bar was a joke a corner box with boozes! come on!!!. It's like . One thing good desk help were very nice .Taxi man in front waiting for the cabs that give him a spiff. And if you need one he will let 2 or 3 go before one of his money guys pulls up. At least they should dress descent . 10 more things but not enough room . Don't eat or drink there . OMG No privacy in shower. No fan in bathroom. Push TV in before getting out of bed so you don't bump into when it is dark!!! Had to hunt for trash can!By the way under sink in bathroom. Glad I was tired! Good luck to the informed new guests! | 1 | null |
Excellent hotel well worth #4 status
Stayed here 2 weeks ago and the hotel lives up to its reputation. Lovely big room with good room service each day and i loved the animal print robes. The staff are very attentive and gave good advice when asked. DuPont circle is an excellent base making Washington very walkable. Perhaps more choice for the continental breakfast and tea making facilities in the room without asking but otherwise no complaints. The evening session of wine and canapés was excellent for lone travellers. Would definitely stay again..... Enjoy | 4 | null |
Average room and Wifi not working in the 1st floor
I stayed for one night only but did not get a good impression. Room is regular and bathroom is ok for one night or two but would not recommend the hotel if you plan to stay more.
Wifi does not definitely work in the 1st floor. Staff tried to handle me a ethernet cable but it did not work either.
I would recommend staying in Holiday Inn next door (their wifi signal was available in the entire block). | 3 | null |
great stay
Stayed on an Amex Platinum booking so was upgraded to a casita. Roomy and well appointed. Staff was nice; grounds well kept up; golf was good; fitness center quite nice. An all around nice resort. Only quibble would be to be able to use breakfast vouchers for room service instead of having to trek to the restaurant each morning, but otherwise we did not have any major complaints. | 5 | null |
Small rooms but great location
The Charlesmark is right in the middle of the Boston shopping and business district, and only a 30 mins walk to the university campuses at Longwood. Location-wise it couldn't be better.
While the rooms are rather small they have comfortable beds, free wifi and great showers. The free 24/7 coffee and tea, plus complimentary breakfast (bagels, pastries and OJ) are nice touches. | 4 | null |
One of the best choice in Manhattan
Perfection location close to central Park, Time sguare and the Pier for Cruise departure or return.
Small room, large bathroom, very clean and helpful staff.
The main dining room, Serafina is excellent for breakfast, lunch and dinner;
Very satisfied with the overal service and it Will be my first choice for my Next stay in New York. | 4 | null |
Very Dated, dirty, rude staff.
We were comped a room at this hotel due to a horrible stay at the same hotel last year. We decided since it was free give it another try. Desk clerk was very rude when checking in. I was an inconvenience for him to check in and even a bigger one when he seen my room was comped. Security guard warned us to be sure that we took out anything valuable as there have been a lot of break ins lately. Once in the room the room was cleaner then our room last year, The tv worked in this one as well. However the rooms are very dated and have a layer of grime that comes with age. The hallways could also use a good scrubbing as our floor had lots of stains on the walls and carpet. Recommend looking elsewhere for somewhere to sleep even if you have a conference or activity at the hotel. | 2 | null |
You get what you pay for.
I was excited to get a great rate for this place based on the reviews and location. I don't think I'll stay here again.
The room seemed clean enough, though set up oddly. The bedroom portion was a little snug while the bathroom was surprisingly large, especially considering it had absolutely zero counter space. A little inconvenient. When I got into bed, I found a hair. Not in a sheets-haven't-been-washed way, but housekeeping-lost-a-hair way. I removed it and tried to forget it. The next morning I found a few very long hairs in my towel. I got fresh towels the next day and yet again, more hair all over the towels. Too much. Also, the inspection certificate in the elevator expired a couple years ago. Maybe they have a new one that isn't on display, but it was a little unnerving to notice the expiration date amidst the elevator's creaking.
If hair doesn't bother you, this place may work for you. The best thing about it is its location, located just off the freeway and near Fashion Valley shopping center (Target and a few restaurants). | 2 | null |
Low quality 3-star spotty hotel
A 4- or 5-star establishment does not have crappy WI-FI that cuts out every few minutes. And WI-FI that cuts out completely when trying to use more than one device. And a Front Desk that does nothing to fix the problem but nods ashamedly stating that "yes, it happens when you try to use more than one device". A simple "bandwidth cost-saving exercise" on the part of the hotel?
A 4- or 5-star establishment does not charge about $100+ for a la carte breakfast, and if they do, they certainly have seating AVAILABLE for hotel guests. We were told - sorry, breakfast has been all booked out by guests and visitors - there is no room for you at all on Thanksgiving. Ridiculous. WTF?!
Dirty stained bath robe. Chipped, marked walls and decor. Filthy stained worn carpets in the room.
Trump New York - buyer beware. | 1 | null |
Not the best place to Stay
Checked in and the first room was hot and muggy, had that mildew smell. Went back to front desk and was given second room. AC did not keep it cool and faint odor of mildew or some cleaning liquid. Was not one of the best travel experiences for me. I think I will pass on future stays in this location. | 2 | null |
I'd NEVER stay here again!
Checked in for a 4 night stay. We we opened the door to our assigned room, it had a horrific smell of feces. Housekeeping was sent up to "verify". As we waited in the hallway, a manager was finally sent who agreed and said he'd be back with new cards for a new room. The second room was filthy and had a heavily perfumed smell. We were exhausted so stuck with it. I lysol wiped everything - is there any reason that housekeeping could have done that? No cups for the coffee maker, dust on everything, dirty mini-refrig, dirty sticky night tables, etc. Not to mention the VERY old furnishings. Oh - and a very dangerous metal frame sticking out of the bed. First night, crying babies next door all throughout the night and early morning. Second night, the babies checked out but no working heat although 35 degree temps outside. Last night, doors slamming all night in so-called "quieter" executive building which required a pay upgrade. The pull-out "bed" was so flimsy that it was worse than the usual 1 inch mattresses.
And the worst part of all this was no one from the hotel seemed to realize how terrible this was, no attempt at a friendly customer service gesture, no apologies, etc. My experience was one of the worst hotel experiences I've had. We cut our trip short by one day because of this experience. The only reason we didn't move to a new hotel was because of the work involved in moving everything - in hindsight, I definitely would have done that. | 1 | null |
Some Good and Some Not so Good
During a recent stay at this hotel, I received a newly refurbished room in Tower 3. While it sounded good to me on the outside, once I entered the room, it wasn't as good as I expected. While the furnishings and the overall room were nice and new, it was a very small room, especially for a highly rated downtown hotel. The style of the room reminded me very much of the type of hotel room you would see in Asia or Japan. There was barely enough room to walk around and the bathroom was extremely small. In the bathroom, there was no room to put any of your toiletries and I needed to keep them outside of the room all the time. In addition, the lighting in the room and bathroom was limited. In the bathroom, there was one light behind the mirror and one in the shower. if you wanted to look at someting close on your face, you were pretty much out of luck.
The breakfast available at the hotel was good, but definitely not worth the $30 plus cost. Parking is over $50 per day, so be prepared. If you are looking for breakfast that is good and much less expensive, you can go around the corner to Cafe Mason.
On the good side, the room was very clean and the selection of channels on the TV were very good.
On the subject of the TV, I was told at check-in that by default, they are no longer providing paper bills at checkout and will send you your bill via email once you check-out via the TV. Well I tried to do that and it would not take me to the screen to confirm check-out no matter what I did. I ended up checking out at the front desk anyway. | 3 | null |
Utterly enchanting
Five nights and I am hooked. Relaxed and inviting, this hotel will charm and impress even the most seasoned traveller. We stayed in a deluxe king room and it was spacious, with a spectacular bathroom and deep soaker tub. Couldn't hear a peep from the neighbours thanks to the sound-proof construction. Meals in the lounge area were delicious (for breakfast do not hesitate - get the French toast!) The gym is well equipped, and the change room has a fabulous steam shower you must try. The spa is very relaxing and I enjoyed a massage by a very capable and attentive masseuse. The remarkably soft kimonos had me thinking I should wear one all the time. The restaurant at the hotel - Locanda Verde - is very good and extremely popular. Staff are friendly and discreet. I simply can't wait to go back - it honestly took me days to come down from what was an amazing experience. | 5 | null |
Disappointed
We have stayed at this hotel on many other occasions while overnighting in Houston. While this has been our go to hotel next time will see us go to another hotel. Yes they are in the process of upgrading the rooms but how do you upgrade attitudes?
We originally were assigned a room that was dark and dingy. We went to the front desk and the person serving us did so as though we were the problem. With some expressed effort she did offer us a different room with much the same ambience (we had never before stayed in this part of the hotel with the tiny angled windows). We didn't want to go through the front desk experience again so made due. The room was dirty. The debris on the top shelf of the closet was tolerable. It was the hair on the bathroom floor that was the final sign of unacceptable maintenance. We went to the pool only to find debris floating in it. The pool deck had trash in places other then the receptacles. Does anybody do maintenance here? Room service was fine but do be cautious as they do put an automatic service charge and gratuity on the bill. If like me you automatically tip you will be surprised to see that in fact you actually double tipped. Not the end of the world but not the norm either.
After completing our payment at check out I asked for the Manager and was told she was in fact that. I had to ask if she wanted to ask me about our experience as she failed to do so. She said "sure" and I told her. She apologized and did give us a voucher for coffee at Starbucks. I was not looking for a hand out but simply some form of recognition that they failed to deliver.
We will now start sourcing hotels to stay at while overnighting in Houston. | 2 | null |
Bizarre and Dirty
Check in was ok, we arrived early and they placed our bags in a locked room until a room was ready. When we returned, check in went fine. We got our room keys and proceeded up the elevator. When we stepped out on the 6th floor the hallway was filled with an overwhelming smell like nail polish. This was present the next day as well.
Issues noted in our room: Paint was chipped everywhere. Neon color changing "mood" lighting above the bed just flashed like a strobe light. Bed lamp on one side had no switch (it was broken off). Mini fridge was not cold. Bathroom door had no latch, had to lock to keep it closed. Faucents on sink were not secured and felt like they were going to break every time you turned it on/off. Bedskirt was ripped and ugly.
Breakfast was decent and uncrowded, though there were only 3 tables so if we had been there when crowded it would have been a disaster.
Fitness room is a joke. There are 2 treadmills and an elliptical. We didn't try the elliptical, but one treadmill had a ceiling leak above it so the treadmill was wet. The other one was broken so the belt was rubbing along the side when trying to run.
All in all it was the cheapest room available close to the stadium during the playoffs, but we will definitely choose not to return to this hotel. | 2 | null |
October trip
We stayed here for 5 nights. The reception staff,concierge and cleaners were all friendly and very helpful.
The rooms were spacious , i liked the ipad docking station and the skoah toiletries. we enjoyed our stay at the Revere. Everything is close by and walkable.
I emailed the hotel to ask for a room not near an elevator. The hotel honoured this and we had a room midway on the the 15th floor. | 5 | null |
The room and hotel appointments are excellent. Security and management are terrible. Use caution if you stay.
The hotel rooms are very nice and its location is good. The views from the one side of the tower is not very good as you overlook a parking lot or power station. The other corners are much better with a beautiful park view. Staff was very good at immediately addressing a security issue that occurred during my stay. Management unfortunately dropped the ball by their unwillingness to reduce the length of my stay. If your staying alone in the hotel I would be very cautious of people coming and going through the hotel to make sure your not being followed to your room. This incident is the reason for my negative ratings listed below. Again the rooms themselves are beautiful and very comfortable. The wait staff for the food service far exceeded expectations. | 2 | null |
Impressive property, but some problems
I'd probably give this La Quinta 3 stars, except I doubt that most people would have issue with the items that I found to be disappointments. This is a very good looking property, fairly new, with very nice rooms. It is significantly better than most La Quinta hotels that I've stayed in. However, it's also more expensive than most La Quinta hotels.
Problems:
1. No PBS channel on TV
2. Breakfast had little to offer health conscious person. Plenty of fat-filled muffins, eggs, bacon, sausage. Only thing we ate was the generic cereal, which was not very tasty. No yogurt except for ones with artificial sweeteners.
3. We had Do Not Disturb sign on our door, but maids came in and cleaned anyway. | 4 | null |
Rethinking of reserving this hotel (especially via hotwire.com) !!!
I was ordered this hotel through hotwire.com one month in advance and fully paid it.
I got a confirmation from hotwire and the hotel.
Suprisingly, when I had arrived to the hotel there were no available rooms and I got a room in a lousy hostel on the other side of the street.
To make the long story short, i paid 140$ per night, got hotel which is cost 66$ per night.
Hotwire were willing to refund me with a redicilus amount of 25$.
I would not recommend having no buiseness with both horwire.com and this hotel !!! | 1 | null |
Basic Hotel with Pluses and Minues
Selected the Park 79 Hotel due to the lower cost and location to Central Park and the Macy's Day Parade route. Location is the best virtue of this hotel; very close to Central Park and the Museum of Natural History. Plenty of nice restaurants in the area; close to the Subway. I was disappointed in the very small size of the standard double room. It was also very drab. The bathroom was super small with a phone booth like shower. Heat is via an old radiator system. Not sure about central Air. The bed was very comfortable and the biggest plus: we had an extremely quiet room. The most noise was made by the maids in the morning or by others walking past in the hallway on the wood floors. We had two maintenance issues which were immediately addressed. I don't think I would stay here again, but I do recommend for those seeking a lower cost, small hotel alternative with basic amenities that is on the Upper West Side near Central Park. | 3 | null |
Comfortable stay
I stayed overnight in this hotel for a conference and it was a pleasant stay. The room was spacious and nicely decorated, the bed was comfortable, and the desk staff was friendly and accommodating. I was checked in on the 12th floor, with access to the concierge lounge, which is spacious and well-appointed. I appreciated the fact that the lounge includes access to a computer attached to a printer.
The hotel features a covered walkway to the Convention Center, but it's still quite a hike. The covered walkway is actually an enclosed set of interlacing corridors that link a number of hotels with the Convention Center, which is vast. To be honest, there are other hotels which are actually closer to the Convention Center if you don't mind walking outdoors across the street.
The only thing unfortunate in my stay relates to the person who was checked into the room next door to mine. My neighbor kept the television on low, presumably for background noise, but the walls of the hotel are whisper thin, and the sound came through to my room as a low murmuring. | 4 | null |
Great Place, Great Rooms, Great Rates!
This is just a great hotel for the rate. room is comfy with a great desk area! loved this hotel and would stay here again.close to shops and resturants.. awesome room service and staff was helpful!! it was clean and spacious and modern!! | 5 | null |
If you want your room done, don't forget to put a sign on your door
-It's not a real hotel / more a mix of condos and hotel. Almost no amenities;
-The first day, we came back at 6pm and our room was not done. If you want the room cleaned, you have to put a sign on your door. Nobody told us when we checked in;
-The design of the top of the bathub (stone) brings the water all over the place in the wc;
-It is still in construction in some areas. The Monday morning: we were awake by drills at 7am...;
-The room are not well finished. We were able to see plywood at the top the cabinetery in the entrance;
-The bed was good and clean;
-Location is great if you want to be in the Theater district. | 2 | null |
True Quality
Her is a lovely hotel from a time when service was service,location was everything etc etc.Excellently situated at the top of Michigan Av.A short walk from the Hancock Tower and the shopping malls.All the public areas of this grand place are exquisite,the ballrooms and function suites beautiful.The bedroom was huge,although a little dark because of its proximity to the building next door but totally clean and comfy.Service here was top notch,concierge excellent,the breakfasts we had there were very good and we felt worth the money even though this is a top end hotel.The dining room looks out over the lake and the whole hotel tells a story of Chicago and of what grand means.Reminded me very much of an old Cp hotel in Toronto which sort of made you feel a bit royal!! And not surprising as a quick look at previous guests shows queens and country leaders.Superbly quiet at night and we slept like logs.There are probably more hotels with more facilities but what this hotel does it does well and it is obviously well run.We were recommended this hotel and I would recommend it to all my friends,go on treat yourself!!!!!!!!!!! | 5 | null |
Recent business meeting stay
Based on my recent stay during a business meeting, I highly recommend this hotel. From the moment of arriving to my departure, overall the hotel stay was excellent. The receptionist was very helpful and was able to allow me to check in early without any difficulties. I also requested a later check out than normal and i was pleasantly surprised how easy it was to accomplish this. The room and facilities were extremely clean and comfortable. The bed was amazingly comfortable with the pillow top mattress. The only food i experienced was the service provided during out meeting which included a lunch and breakfast buffet which were both very good. I highly recommend this hotel. | 5 | null |
Cost effective shoice in Soho
This hotel is a standard courtyard offering. Standard clean rooms and friendly service. The location is great, within a walking distance to Soho attractions and stores. Good restaurants nearby that concierge can help you with. A reasonable cab ride from Pennsylvania Station. | 4 | null |
Great Experience!
i stayed M-F and had a very good experience. The entire staff was friendly and ready to lend a hand in anyway. The lobby is on the third floor with the restaurant on the fourth -- convenient and good. My room was a suite with a large bathroom, The location of the hotel is terrific! Valet parking is available or you can self-park a block and a half a way. I don't think you will be disappointed. | 5 | null |
Bang for your buck!
A steal in Times Square we paid $150 total for a Tues night (the busiest night in NYC) . The room was typical NY small, but upgraded, modern, and clean. A block from Times Square, and an easy walk (or short cab ride) to Penn station, makes this an ideal location for both pleasure and business, although a business traveller may prefer a hotel that's a few more blocks away from the hustle and bustle of the Times Square/theatre district. Added bonus was the short walk to Hell's Kitchen for a variety of restaurants and pubs. We took NJ transit in from EWR and it was roughly 10min walking from Penn station.
Front desk staff was friendly and efficient. The elevators were quick - and maybe this is just new to me but at the elevator bank you would enter your floor and it would assign you one of the 6 elevators, grouping people that were going to certain floors. As i said, the room was small (we just had the standard queen room) but unless you're having a party in your room, this is a non-issue. Clean and bright, the room was comfortable, had adjustable thermostat (which during the March heatwave was a godsend to be able to control the room temp), and the small space was maximized with a wall mounted flat screen, TV pocket/sliding door for the bathroom and wall hugging desk and dresser - and there was still room for not only 2 girls' luggage but all the shopping bags that were brought back to the room. The bed was very comfortable. Bathroom was small and a wee awkward with the tight space for the toilet, but this allowed a full-sized bathtub/shower - it's all about compromise. Would definately stay here again! | 4 | null |
very bad service
It began with the checkin.There were many people in the (tiny) Lobby. They have 3 checkin desks, but only 2 were staffed. I arrived 240pm and was told my room is not ready,as 3pm is the checkin time. I said i understand and will wait the 20 minutes; then i was told, but even then it would not be ready, it could take 30-40 minutes, i should leave my luggage with them and they would call me; i had though a bag with valuables, so i rather preferred to have the bag in the room; The lady as the reception said that i can leave it with them, there it would be safe, and brought me a receipt, where stated was that they would not take liability....so i wondered if it really would be safe; i asked to speak with the manager; somebody came, and said, that if i would be afraid that my notebook would be stolen, he could use it in that time....what ??? how rude ! it continued that we had to ask 3 times to get the rollaway bed and the coffee was never filled up again after we used the capsules...
the rooms though were very nice; the gym was too small for the amount of guests so it was always crowded....
i travel alot, and i am used to luxery hotel service, but this was very bad service.... | 2 | null |
Good Stay! Perfect for family travelers
Found this hotel in room-saver coupon magazine. Very good price. Friendly staff. Room was in great condition. The bathroom is very spacious. They have basic cable which was okay. What I liked about it the most it was that it had a gated parking lot. | 5 | null |
Terrible value and not worth the stay
Was advised by a friend to stay there because of the location and to pay extra for balcony view. What a disappointed and waste of vacation dollars! Business class is supposed to be able to check in early and they claimed there was nothing available when we arrived--yet we stayed for three days and saw no one in the other balcony rooms. They gave us a lower level room and we couldn't see anything and requested a room move to upper balcony room. Still can't see anything sitting in a chair, the balcony views are blocked. One evening we requested a wake-up call to go on a wine tour the next morning--never came & we woke-up an hour late and not able to eat breakfast before our tour. The rooms are small and the hotel needs serious updating. My husband and I travel frequently and went to New York and paid way less for a NICE hotel there. This was the biggest disappointment I have ever had on a hotel. I would not recommend, there is much nicer than this in San Francisco at a better value. | 2 | null |
New, clean, well-located
This hotel was well-located; it was literally 2 minutes from Powell St Station (a major bus/subway station with on-site visitor's information center).
The staff at Hilton were cheerful and courteous. We had an excellent room on the 16th floor of Tower 3. It was obviously recently refurbished - new carpet, furniture, tv (full sized iron+board). The bathroom was very clean and well-lit. It was a well-designed modern space for the size. Some people might take exception to the sink (compact shape), but I thought it was fine. I found the King-sized bed to be comfortable (firm). | 5 | null |
Decent Hotel
I recently visited this hotel on a business trip. I arrived at the hotel at 3:30 and my room was not available. Check in at this hotel is 4pm. The front desk staff was helpful and gave me another room within 10 minutes.
I would suggest requesting a high floor since the lower floors are a little noisier due to the highway. My room was on the 10th floor so I did not hear any noise. The room was decent. The bed was ok but not as comfortable as most hiltons and the room tempature was hard to regulate. It would not get cold. There is no executive lounge so the hotel offers you breakfast ( nothing to write home about) and a non alcoholic beverage and an appetizer ( limited menu). I wasn't wowed by the food but the staff was nice.
The location is great since it is right across the street from the Westfield Mall and 1 minute away from the highway which was great. I usually stay at the Westin Downtown but decided to try a different hotel.
Overall it was a decent hotel in a good location if you need highway access. I would stay again if the rate was lower. Otherwise, I would rather pay for a hotel more reminiscent of the Hilton brand. | 3 | null |
location, location, location
nice and close to the airport a plus to have a restaurant nearby and also the free shuttle. Located in a quiet area and also quiet in the hotel itself. | 3 | null |
good stay and location
Stayed here for one night on business...for some reason I got an oversized (2 br suite) room but certainly not complaining about that. Hotel does seem a bit dated, but that's somewhat par for the course in San Antonio. Forego the valet for the parking garage across the street. Breakfast was pretty good. Fitness room was sparse.
Best part of this hotel was the location which was fairly central to the busy part of the River Walk. | 3 | null |
Good, solid, value hotel in a great location.
This is my 2nd stay and I will come again. Its a good value hotel and the staff is friendly and helpful. I think the front desk clerk who checked me in is Alex(?) and he was competent, helpful and friendly. The only complain I have is tha the lighting in the room poor but that's a complaint I have of most hotel rooms. The internet wifi was good but not remarkably fast. | 3 | null |
Terrific service, sub-par amenities
We chose this hotel because it hosted a business conference we attended. We must start off by saying how well-mannered and accommodating we found every staff person with whom we dealt. The lines at the valet were short, check-in and check-out were quick, as was concierge, waitstaff and housekeeping.
The room we were “pre-assigned” for a 5 night, gold passport, “Awake” package gave us an unlovely view of a major highway, which, even 14 floors up with windows shut allowed every screaming siren through. The hotel was built in the 1970’s and had been surface upgraded: New carpets, new countertops, and a fresh coat of paint. Missing room amenities that I would expect in a Hyatt were: room safe (the front desk seemed to think that this was a new concept); refrigerator (they gave us a small, old, beat-up one); accessible room. On the last I’m not sure if they don’t have accessible rooms, or if they didn’t want to change us into one because - although I am not technically a little person at 5’1”, I couldn’t get into the very tall bed without a step-ladder.
I have no idea why this tall-bed craze is so popular, but even the staff remarked that shorter and older people have trouble with them. They need to have lower bed alternatives or offer accessible rooms.
Bath had a new counter top, but old bathtub with rubber mat!! Tiny closet, few hangers. That being said, the mattress -- once I reached it -- was nice and firm and there were plenty of pillows.
One last criticism - The hotel had installed those motion-sensitive thermostats - the kind that shuts off heat or cooling unless someone is moving about the room. That guarantees that you return to a hot room in the summer, and/or wake to one. I was annoyed that they’d spent money on a system that would benefit their expenses, and not a useful amenity like an in-room safe.
The hotel is located in the middle of an office park, there is no convenient “walk-to” so you are limited to hotel restaurants, or must taxi/drive.
Overall, we would not have chosen to stay here, and the stay did not meet overall expectations in any area except service and cleanliness. | 3 | null |
Very Very Rude Manager Rasik Naik
This was the worst hotel i've ever tried to check rates and room avail. by calling the hotel. Manager Rasik couldn't understand American English speaking very well. Couldn't repeat back to me the spelling of my name and address much less the credit card number. He coulnd't even get my e,mail address to send me conformation, I told him i saw the price on internet was different than what he was charging is only comment was "Jump on it " pause "Jump on it", he was very very rude and wish i would have changed locations right then. The room was very very poor condition. Toilet wouldn't flush with out holding handle. room refresh second day was the covers pulled up over sheets,,and no coffee or cleaning of anytrhing, so bring your own towels andd cleaning stuff if you dare to save a few dollars by thinkin that your so close to downtown. Austin is a beautiful city and lots of great things to do all day so just pay the 5 dollar parking fee and drive a few more mins from this hotel. There's some very nice hotels all around this downtown area so do your family a favor and just come out your pocket a few more dollars and stay in a better place, On the check out the same manager was arguing on the phone as we walked in to check out so i asked if he was the manager and i told him he maybe needed to hire a front desk person to talk on phone with customers that understand english better,,he then said to me that i must have been the the one calling on saturday and hanging up on him because of his english,. I told him no i was the one from a couple weeks before, so that would show him that he is upsetting potential guest trying to make resivations over the phone. The only thing i can say nice about the hotel was location. I wish the owner or CEO of Super 8 would go on TV show Undercover Boss to this location. | 1 | null |
Do not stay!!!!
We had the worst hotel experience for the stay 6/15/2012. I used to be a travel agent for 12 years and have a lot of experiences with hotels but this hotel is the absolute worst ever.
We arrived at LAX airport around 11PM and called the hotel for the pick up. Hotel person said we need to call back after the baggage were ready. We called again at 11:05PM and the front desk person said it would arrive in 5 minutes. 10 minutes passed, 20 minutes passed, 30 minutes passed, no hotel shuttle bus. Every time we called they said it would come in 5 minutes. I talked with the manager of duty, Carlos Argueta, to reimburse us the taxi fee but he said he would not but he would give us the discount of the room. He said the reason their shuttle bus did not came for one hour but other hotel shuttle bus came every five minutes was that other hotels use "unions" but they don't. Finally after 55 minutes waiting with my 2 year old, the shuttle finally came.
When we checked in, we requested for the discount as the manager, Carlos promised. He said he did not remember he said that. Since we used our chase points to purchase the room he said the discount was not possible. At that point I was very angry and asked him for certain compensation since there is no meaning for us to stay at an airport hotel if it takes one hour and 10 minutes to get there. He said he did not have to talk with us any more and suggest to cancel our reservation. Since we did not have our car, we could not leave the hotel with our 2 year old daughter at the middle of the night, we need to beg him not to cancel our reservation.
I stayed this hotel with fear all night. At the bathroom, there is the sign said "satisfaction guaranteed, if you don't like anything about our hotel, we will reimburse the cost of your stay". I thought this meant if we don't like to stay, they will kick us out from the hotel. The most scariest night at the hotel ever. | 1 | null |
Recent Stay
I just wanted to leave a review for this hotel. before I begin. let me say that I am on the road a lot, and stay in hotels a lot. I had purchased this hotel on Priceline.com which I do a lot. Once I got the hotel in the bid, I went and took a look at the reviews. I saw a lot of negative feedback which made me think the place was not up to par, and was a little concerned. But after we stayed there, we saw something totally different than the bad reviews.
We got to the hotel, and immediately the man that checked us in informed us that they just remodeled, and everything was pretty much new. The man could not have gone out of his way any more than to make us feel welcomed. About an hour after we got to our room, we got a call from him making sure everything was OK. The room was awesome.. everything new... the breakfast was wonderful!
I do not leave reviews very much, but I thought it was best to leave a review from someone other than someone looking to just say something bad about a hotel.
I would highly recommend this hotel!!! | 5 | null |
Philadelphia LATHAM hotel
Excellent hotel. Very convenient location to shopping, restaurants, and Rittenhouse Square. Stayed 3 nights. Room was very clean, king bed very comfortable, and room-size was very comfortable. Staff, from from front desk, bellmen, housekeepers, were all very pleasant and accommodating. Would definitely stay here again. | 5 | null |
Most horrible vacation ever
This hotel ruined our vacation. I have stayed here several times before they changed hands in May. Was truly a five star hotel before they were bought out.
We were told at noon to return at three and our room would be ready. We returned at 3 with two tired and hungry four year old birthday kids and were told that we would have to wait, our room would be ready soon. at 4 with repeated promises that our room would be ready every 15 minutes, even with the manager taking care of it, we were still no closer to our room. We were finally told it would take 20 minutes for some one to check to make sure our room was cleaned properly?? 430 still no room, I actually threatened some one behind the front desk. No offer of treats for the tired and crying kids, nothing to drink, Truly, no one cared
Finally, we are in our room and I am removing my top and the hall door opens and in walks the housekeeping supervisor, no knock nothing. We requested coffee cups for the Keurig in our room and were told to call room service and were told that the charge would be 8.00.
I told front desk that my son was arriving from another state, we were all staying in the same room, I instructed them to not allow him to pay (they had already accepted my credit card). Not only did they put a 200.00 hold on my card, they took his card also and put a 200.00 hold on his, and then said they needed to put another 200.00 hold on my card. They said we could call our bank on monday to get it straightened out.
Said they sent choclates to our room...they never arrived. We left our DVD player in the room when we checked out. After one week and several phone calls they have still not put it in the mail, some guy named Andre keeps calling for a credit card number so he can mail it to us. We gave the number to Zachary on Tuesday and he never put it in the mail. Wonder what he did with our credit card number. DON'T EVER STAY AT THIS HOTEL IT WAS AN AWFUL TIME. | 1 | null |
Where are the amenities?
I spent four days at this hotel for a conference at which I was volunteering. Due to time constraints, volunteers pretty much need to eat on the fly which was why my roommate and I took food for ourselves. We were shocked to find there was no fridge in any of the rooms. We could have rented one for $20 per day, but nothing in the room mentioned this option. We only found out by speaking to the desk staff on our last day. The hotel meals were good but apparently the kitchen is a hike from the serving areas, and wait time was far longer than we expected and the number of servers on duty did not meet the needs of the clientele (the hotel knew there was a conference of hundreds!). Several times our (and others) room cards failed and we had to get them remagnatized. Upon arriving, there was less than the full complement of toiletries. The hotel personnel was helpful, and the rooms and public areas comfortable and clean, but the lack of what I normally find in a roadside motel was disappointing in a major name hoel. | 3 | null |
We have stayed here 3 years in a row
We discovered this hotel 3 summers ago when we decided to take our then 5 year old to Sea World. We wanted somewhere clean and close to Sea World. The thing that originally sold me on this hotel was the free shuttle that runs every 20-30 minutes to and from Sea World. That saves $15 for parking each day and they drop you off right at the gates. I wouldn't trade this shuttle for anything in the world. I can't describe how many poor parents I saw having to carry all of their belongings and tired, cranky, hot kids way out into the parking lot at the end of each day as we quickly got on the shuttle and headed out. We even sometimes left the park in the middle of the day to go back to the hotel for a nap and our own food that we brought from home....a good option to have in case meltdowns start happening in the park. My kids (who are now 3 and 8) actually think the shuttle is a pretty fun part of the stay!! The driver gave us his card with his cell number, and told us to call if he wasn't sitting at the gates or the hotel when we were ready. We never waited more than a few (5-10 at most) minutes. You do have to sign up at the front desk for next morning's shuttle. I guess everyone would try to come to the lobby at the same time for the shuttle if they didn't do this. Just be sure to pick a time the evening before.
I also insist that we stay at hotels with a good, free breakfast. We are all breakfast people and this hotel has a good breakfast. I will say that they modified the breakfast this year (2012)...now it doesn't include srambled eggs, sausage, etc. It still has lots of options like cereals, bagels, "make your own" waffles, Jimmy Dean sausage/egg type biscuits, fruits, yogurts, toast, juices, and coffee, but I wish they would go back to the "hot" meal too.
This is a very clean hotel with a good bathroom that has good water pressure (that's important to me). We have stayed in rooms with 2 queens before, but this year we got the King with a sofa sleeper for the kids. It was fine and the kids didn't complain, but the mattress on the sofa sleeper was very thin and flimsy. An adult would not like sleeping on it...just fyi.
Overall, I just don't think you can beat this place! | 5 | null |
Grand Hotel
Wonderful impression from first to last. Early check was convenient- while we waited we had lunch at the nearby John's Grill @ 63 Ellis Street (must try their signature drink in a souvenir glass & lobster ravioli to die for). We stayed in room 719 - Superior Room with king bed. Room was clean, bed comfortable. Bath amenities were lovely, including bathrobe. Hair dryer not great but handy. Complimentary hot coffee & tea available in lobby on Sunday morning. Can't speak to the exercise room and pool as we did not visit either. Customer service is excellent from the door man to the front desk to the concierge. The concierge helped my husband arrange a suprise car hire and assisted in mapping our day trip to Monterry along the Pacific coast to Pebble Beach and 17 Mile Road. Taxi from airport to hotel $46+ tip. Limo from hotel to airport $49+tip. Hotel is located in the Financial District. Hotel to Fisherman's Wharf is approximately 20 minutes via streetcar which is conveniently located just steps from hotel. Walk to shops and restaurants nearby. Although the hotel is located downtown, from our room we could not hear any street noises at night which afforded a great nights sleep after an exhausting day of walking and touring. Historically beautiful hotel. Enjoy your stay! | 4 | null |
Terrible Place - Skip it!!!
I stay in New York every year for business. I used to live in the city. I love a nice hotel. This place is not a nice hotel. It is worn out and promises far more than it delivers. It is penny pinching and unresponsive. The staff does not care. There are so many wonderful, fun, welcoming places in the city. I can't understand the good reviews. Maybe these people just don't know any better. I would avoid the London as far as possible. Find a nice hotel in Chelsea. | 1 | null |
A great hideaway and base of operations
Searching here and other places, I settled on the Night Hotel for a recent visit to the City. It was a good choice. The staff quickly learned my name and addressed me by name every time I saw them. They were friendly and accommodating in every way. Yes, the rooms are small, but it works. The TV worked well, and the shower, as others have mentioned, was really good. There's a Starbucks within about 200 feet, and it's just another 500 feet to Times Square. In all, I thought it was a great hotel, and a great value to boot. | 5 | null |
Excellent Stay..Excellent Service
I Accompanied A Family Member For A Job Interview..After The Interview..We Went To Barona Casino...( Though They Have A Hotel ) We Opted..To Go Elsewhere Because Of The Inflated Weekend Rates( $179 Plus ) We Drove To Hotel Circle..Walked Into The Marriott Residence Inn ( 3 A.M )Pulled Out Our Laptop To Check For Wifi ( Which They Had ) Checked Prices And It Cost About $150 But When My Family Member Walked In And Asked The Night Manager Could We Pay Cash..He Said Yes! With A $300 Deposit (which We Got Back In The Morning ) He Placed It In An Envelope And Cut The Price Of The Stay To Under $100 ( Total $119 ) No Charge For Parking (Which Is $13 ) I Was Impressed The Room Was Like A Mini Apartment Suite..Had A Small Kitchen..With Fridge, Stove,Dishwasher,Microwave, Coffee Maker, Living room, Small Dining Table And Separate Bedroom( Has Door )With King Size Bed And Bathroom..I Love The Bed It Was Extremely Comfy..The Hotel Is Green & Smoke Free..Free Breakfast And Mini Store Available..The Manager Was Super Great And Employs Well Trained..Totally Enjoyed Stay..Only Drawback..House Keeping Vacuuming And Cleaning Too Early..(Making Noise ) Also..Hotel Needs To Find Away To Get Fresh Air In..Other Than That..Excellent Stay..Great Hotel For Everyone.. ( Would Return..Great Value For The Money)* | 5 | null |
Great Location/Hotel
Great place to jump off from in SD! Right on the harbor, next to convention center and Gaslamp district as well at Petco Field. Only 20 minutes to beaches, Del Mar, No County etc. Awesome pool area and poolside bar/restaurants. They have a Roy's chain on the waterfront too. Starbucks in the lobby and great amenities. Im from San Diego and think its one of the best places in town considering location and quality for the money.
Absolutely will stay here again! | 5 | null |
Fantastic Service
Very nice experience, arrived very late because of a lost connection, without reservation and everything was perfect!! reception was fast and find my corporate rate immediately.
Asked for late dinner in the room and was fast and good, perfect for a traveller. | 4 | null |
Not a great hotel, especially park and fly
I stay at Wingate Inns and usually quite happy. But this one just did not meet expectations. Hotel is so-so, a bit dated and not a good attitude. Also I used shuttle to and from airport. On the return I was told (after a long wait before answering) shuttle would be there in 10 min. 40 min. later it arrived - and i did not just miss it as I was at the right pick up spot. Driver said he was busy. | 2 | null |
Excellent place to stay!
My stay was made more comfortable by the excellent staff. The location was convenient to my business location and very close to several restaurants which allowed me to avoid the traffic on I35. The room and grounds were very clean and the site seemed safe. I will be staying here when I return in December. | 5 | null |
Oh dear must try harder
Location fine, in the Printers District but walking distance of the Magnificent Mile. Room ok comfortable. Enthusiastic doorman he was really nice and helpful.
The restaurant had not renewed its tenancy so no where to go to eat on site. We were told by people in the bar opposite this had just happened , we were not made aware of this when booking. It is the abscence of the restaurant that has let the hotel down as overall our stay in the hotel was fine.
Small bar but it closed at 10 pm. I am afraid it just lacked atmosphere and I thought quite expensive considering. Location good , staff good, room good just disappointing hotel experience | 2 | null |
AVOID THIS PLACE!!
I stay in hotels over 100 nights a year. The Holiday Inn Philadelphia on 400 Arch st. is one of the worst experiences I can remember. They put me in room 801 ( Under my managers name Walker Terrell) The first problem was no internet access. They sent a repair gut up 3 times and the problem was never fixed. The more serious problem was the door to the roof top pool which is rite next to mine.The door was broken in such a way that every 5 mins when some when went thru it you could hear it slam. This place makes an econo lodge look like a high end hotel. The management here needs to be replaced. | 1 | null |
4 notti a San Francisco
We stayed 4 nights in this motel in San Francisco. It is quite far from the centre but very near to the Golden Gate Bridge and the Presidio Park. Very well served by buses. No subway or tramway or cable cars in the vicinity.
The room was spacious and clean, although not very bright.
Breakfast is available at the reception room but only to take away. Quite poor breakfast and the personnel of the hotel checks the amount of pastries taken, usually not more than one per person. Breakfast not available after 9 o’clock. | 3 | null |
Nice Business Hotel
Stayed for one night on July 3, 2012 for pleasure. Hotel starts on the 12 floor which is odd. Had a great experience, the front desk staff were very good and professional. As a gold member was upgraded to an executive room on the 26 th floor looking over amazing views of the harbour and the the city. Lounge was a bit small but amazing views compensated for the lounge size. complimentary breakfast was excellent. Would recommend the very affordable hotel. | 4 | null |
GREAT LOCATION, ROOMS AREN'T FANCY, BUT CLEAN
Great location. Grocery store, drug store, Ross clothing all within in walking distance. A few blocks from the actual action of the Whart. Definitely get an "inside" room if you don't need a view and want a quiet visit. Rooms are not fancy at all and seemed a little expensive for what you get, but I guess you are paying for location. The restaurant in the hotel is very good and convenient. There is an IHOP just around the corner as well. We got a car from Enterprise and you can walk to that. Front desk staff is not that friendly but we didn't have to deal with them much. There is a book exchange in the lobby if you want to trade a book that you have just read. They also have a manager's beverage/wine hour in the evening. | 4 | null |
Clean if you can deal with the rude managers.
The room was pretty clean and the location is awesome. Can't be free parking.
However, when I complained about the wifi not working to the manager, he was not very nice. All he said is that there is nothing he can do about it. When I asked for a discount, he refused.
Why advertise that you have free wifi when it doesn't even work? | 1 | null |
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