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West Tower is nicer but east was okay too!
Stayed here a total of nine nights- was in Denver to go to National Jewish Health in Denver best lung hospital in US and it really is! My first three nights were in the re-done west tower which were very nice clean etc. The young ladies at the front desk were very nice- The restaurant for breakfast was nice as well, Kathy and the Man making omlettes were very nice. I had to leave for a few nights and then spent six nights in the west tower- much older room, but stll clean.Hallways old- yes- but I was told they are renovating these as I write this review, I picked up some brighter light bulbs from Target since the ones in the bathroom were way too dim. I mean come on folks for $110 a night this place is not so bad at all. I liked the idea that you needed to use your room card to get onto the guests floors. Housekeeping in both towers were very good, nice to have the covered parking, food in the restaurants was good, had steaks, a burger, breakfast, salads, etc. all better than most, and I worked in the hotel biz for years for a very high end chain (FSHR) Robert in the bar very nice. Nothing bad to say except they should have nicer Pinot Grigio ,I did not use the pool, but it looked very nice and clean, I would stay here again, close to Cheery Creek area which is pretty high end. | 4 | null |
Misleading
The hotel is located right next a gentleman's club. Although there was a fece separating it from the hotel, looking into the parking lot was not a good vew. I booked a king room suite with a hot tub. However, when i checked in, I was told by the clerk my reservation was a handicap room and that they had no rooms available with a hot tub. I showed the clerk my reservation on my I-phone that clearly stated my room type and he continued to indicate they did not have that type of room available. I asked the clerk for a room with a jet tub as I had seen that some rooms had that whe I was initially booking this room. Again, I was told the hotel did not have thoseroomas available. I observed the parking lot to be fairly empty so I'm not sure why any of those rooms were not available. The clek did put me in a king suite, so he said, but I was not impressed and not sure it was actually a king suite. The room was musty, the air conditioner was noisy and did not work well. Needless to say, I checked out the next day and stayed elsewhere. | 2 | null |
Musty Smell of Room despite hip looking
Okay room for a budget stay between area and money
nice cafes couple blocks away. nothing much around though.
We got a room overlooking neighbor's nice green backyard garden. However, the window can not be opened to let air in, so the room at times smells musty and humid (especially the bathroom). The room itself like other reviewers in tripadvisor had mentioned, only has cosmetic looks, it's not a bad look except you can tell it's using old materials to re-fitting the room.
The server forgot to clean the bathroom hence left no new towels. After we told the front desk, they efficiently changed it though.
Overall, the staffs are nice and it's a young, hip looking hotel. Only if the air is fresher... | 3 | null |
A dorm-like experience
The hotel room (a queen suite) had major insulation problems. We could hear noise coming from the corridor and adjacent room while sitting in the living room watching tv. During the night, we were waken up by the couple having sex in the room next to ours. A sad dorm-like experience. The second biggest noise problem was the airconditioner and the fan, which are too noisy for the bedroom. The fact that the airconditioner is situated in the bedroom makes things even worse. Overall, I felt it was too drafty in the room and the bathroom and it was particularly chilly to exit the shower. The suite felt too drafty even with the fan turned to the minimum speed.
I had problems logging into the iPad, problems connecting the bedroom TV to the system, and problems ordering breakfast service because there are discrepancies between the printed menu and the iPad menu. The telephone number for room service did not work (?)
The staff's attitude is out of place, I was not even told where I could check in and it took me a few minutes to realise I had to go one flight up. Staff seem to think they have to look good but not be forthcoming and welcoming. The issue of the staff attitude is a common feature of cheap hotels that try to look more upscale: indeed attitude is free but does not lead to better hospitality.
Overall I sense the hotel is a cheap place and offers hostel-like experience where it counts the most, which is a good night's sleep. | 2 | null |
Nice enough
Our room was clean and fairly spacious, and the hotel's two pools looked nice ven though we didn't spend any time there. We arrived quite late at night to a very warm room, but since the AC was so noisy we had to turn it off to be able to sleep, so it stayed warm the whole first night. We had a non smoking room, but it didn't make much difference as long as other people were smoking outside, the smoke seeping into our room. The breakfast was very basic with coffee, waffles and fruit, but it was more than you would get at most hotels. I wouldn't mind staying there again, but I wouldn't mind looking for alternative places to stay either. | 3 | null |
良い値。
The hotel is very neat. It is well located in San Francisco downtown, an easy walk from BART Powell Station. The staff was very friendly and helpful. The Japanese breakfast and the swimming pool were really good. In the evening, the wine reception at the Imperial lounge was a great bonus after exploring the city. | 4 | null |
Better management
This review mainly to criticize hotel's management in handling late check-in by customers. Due to my delayed flights, we as a group arrived at the hotel around 2 am and we booked and paid in advance 3 double bed queen size bedroom.
Before this Houston trip, I stayed in Aloft Phoenix and my booking was in order but apparently Aloft Houston messed up or the receptionist sold our 3 double queen size bedroom and they gave us 3 king sized bedroom which we rejected since some of us prefer not to share our bed.
So, the receptionist was sorry and said that he would give us a complementary room which at that time I thought was great. So I took that complementary room and when I entered the room, I was surprised that there was a house-keeping guy cleaning up the room at 2.30 am! So, since my patience was tested, I relented and let the housekeeping finished his job, besides I would use the room for 4 hours only, so additional blow-up would just messed up my sleep time.
So anyways, Aloft Houston, you can do better than that in managing your hotel. I don't have a problem with your facility which is great overall, can't complain but your staff has serious issues in discipline and hopefully this can be fixed. | 2 | null |
wow!! this hotel is going in the right direction
This was my third visit and I am glad to say the rooms were clean. I wasn't sure about retur ning back from after past experiences. The hotel staff was very friendly especially the housekeeping and restaurant staff with food being incredible. It was a long pleasant stay.l forward to returning. | 4 | null |
Good business travel experience
Nice hotel, great value with AAA rate for this trip - under $100. Excellent staff - check in was great, very friendly and very helpful. Even had an amenity of water and a snack as a Platinum guest. Nice room with great views. One of the best concierge experiences I've had. Mary M. was incredibly helpful with an urgent business service and with helping find a good spot for a pint tonight. Definitely went way above and beyond to help with the business service! Definitely a good spot for business travelers in Philly | 4 | null |
Uncomfortable experience
They say "location, location, location", but I think this location, close to 6th street and it's night life, is attracting a different type of clientele than the Omni is hoping for. It makes for a disappointing experience.
Maybe it was the bachlorette party screaming in the lobby while wearing penis shaped hats at 2 PM in the afternoon on a Friday. Maybe it was the bikers fighting in the below ground parking garage, which on two nights smelled so strongly of garbage that people literally--- I mean, this isn't an exaggeration for the review, a middle aged couple ran for the elevator with us--- to avoid breathing in the smell. Maybe it was the group of kids playing tag on our floor at 1 AM while their parents drank in their adjoining rooms.
Maybe it was coming back to our hotel after a nice dinner to find that someone had been in our room, rearranged some of our bags, and left an envelope and package for a "Welcome Mr. Gordon" on the dresser. Since we weren't "Mr. Gordon", we called down to the front desk to get things cleared up and were offered no explanation or apology, and just told that someone would be up to collect the envelope and package.
15 minutes later I heard really loud knocking in the hallway, and opened the door to see a bellboy pounding on the door across from us. He turned like he was in slow motion and said "OH THERE IS ROOM 325". The room he was knocking on was something like 323... he was literally knocking on the room number itself. Kid was stoned out of his mind. We laughed about it later, but were mostly annoyed that someone had come into our room, moved our stuff around, and not a single thing was said about it from hotel management.
The hotel was clean, the beds were average, the bathroom was fine, we had some trouble with the AC. Truth is, all we can remember is bad experiences, and not even the comfiest bed in the world can make up for the fact that you think someone else was messing with it. This is a party hotel for 6th street revelers, dressed up to look nice, with a business center in which internet is going to cost you $6.95 for 15-20 minutes. Would not recommend for important clients or any type of business. | 2 | null |
Perfectly Acceptable
Stayed for 6 nights on business, and couldn't have really asked for anything more. Buses are right outside and there is an entrance to the BART right there also. Rolando and Esmerelda checked me in quick and answered any questions I had. The rooms are a little old, but not without some charm (high ceilings, comfortable beds...but crappy TV/tiny shower). You can take the BART from the airport to the hotel and vice versa for about $9. The bus into the city (Market and 4th) takes about 5 minutes and costs $2 per ride (its a 10-15 minute walk). I didn't see too many homeless people and I walked around a lot. Try Sam's Diner across the street...great service there too. | 4 | null |
Love this hotel in a prime location off upper Michigan Ave!
Stylish, clean, comfortable and unmatched service. I have stayed here for years and would not stay any place else in Chicago. The staff is always ready to please and goes the extra mile no matter what the request. The location of Chestnut and Rush is just of Michigan Avenue and their are great restaurants surrounding the hotel enough off the beaten track to avoid the tourist packed ones. Pets are allowed and it it sits next to a lovely little park as well as across from a beautiful church. Starbucks is a block away for junkies like me who love a mocha in the morning. The restaurant has wonderful food and their croissants too die for! | 5 | null |
Historic beauty in heart of downtown Austin
The Driskill is worth a visit if you are going to Austin and want to be downtown. Great location with valet parking (ubiquitous in Austin). Superb bar which is fun for watching Texans get down. Had two meals in the bakery grill and both were of highest quality. Room was quiet and well appointed, but bathroom was too small. However, other friends had rooms with bigger bath, so check that out before you book. Only drawback is if you are planning on going to a Univ. of Texas football game, it is almost impossible to get to the stadium unless you walk. Cabs are plenty, except around game time. | 4 | null |
Texas road trip
This was the best Super 8 we have stayed in. Very clean hotel and attentive staff. Pool was crystal clear, grounds were well maintained. Continental breakfast included hard boiled eggs and homemade hot waffles, etc. Very good. Would definately stay here again. This hotel was great. The super 8 we stayed at prior to this location (in Oklahoma) was horrible, no comparison. Management makes all the difference. | 4 | null |
just not worth it...
Small, hot, stuffy room with an incredibly uncomfortable bed. Though, the bathroom was freezing cold as the heater didn't work properly.
Housekeeping was an abomination as they simply did a terrible job of making up the small room.
Called maintenance 3 separate times to repair the heater in the bathroom to no avail. We're not even sure if they tried and failed, or simply ignored us.
Our fine view of the neighboring building cast a long shadow over the room at all times.
And, this place was NOT cheap! Even on Hotwire. So, just skip it... | 2 | null |
Excellent location
Stayed here for trinity univ reunion plus airport convenice and this hotel is very convenient to both mainly due to its location near major roadways in san antonio. Breakfast a strong plus as well. Only fault....the typical heavy duty doors vibrate nearby rooms but thats the nature of the beast. | 1 | null |
Back Again, Still Satisfied
This was probably the 7th or 8th time I've stayed here - usually 4-5 days each time... and it's still good. I like the location, partly because I like the hustle/bustle of being near Times Square (this isn't a place to go if you want to "get away"). The place is well-managed, as evidenced by the professionalism of the staff I've encountered over the years. Rooms are "regular" sized (as opposed to the many tiny ones in NYC). It's clean. As I've mentioned before, the only negatives are the lack of a pool and a self-service guest laundry (which I've come to expect at Hilton Garden Inns). Also, the workout facilities are limited. Room rates here have been on the rise, so I may have to start looking for a new place to stay in NYC but, if they manage to keep them reasonable, I'll come back. | 4 | null |
Fake it till you make it.
I just spoke to Mary informing her how our guest was displeased about a water leak that led to a musty ordor in his hotel room. And when they moved him to a different room there were he found a roach in the morning. I explained to her the problems and she was nice to help. I called back a split second later and as she picked up I heard her tell her coworker how stupid I was. Just because we booked the hotel through hotwire, does that mean the service is suppose to be discounted as well? If she wants to talk about a customer I believe she should do it in a manner where she didn't get caught. This is the most absurd situation I have ever dealt with in any customer related service. I hope with a new owner Red Roof Inn will keep in mind to not just remodel the building but to remodel their staff as well. | 1 | null |
No Hot Water, No Management Follow-Up
I woke up and was rudely awakened to no hot water on Tuesday. I notified the front desk and they said other complained - I assumed this was a one time event and as a seasoned traveler I was willing to overlook a single issue.
I woke up the next day (Wednesday) and was rudely awakened to no hot water, again. I told the front desk and asked for a follow-up call to explain how they were going to compensate me for this "camping" experience, and to provide me assurance that the problem would be fixed.
I returned to the hotel and no call to the room or my cell. I went to the front desk and they claimed the lack of hot water was out of their control and that the issue was fixed. I asked him about the lack of management follow through and he acknowledged they had an oversight but still did not provide any sort of compensation.
They offered for me to change rooms to an "less affected" floor, but they continued to check people into the affected floors, hoping the problem was fixed. This has always been and still is one of the worse and poorly managed Westin hotels, which exacerbated by their self described "old" and in my opinion inadequate facilities. I would advise you to avoid this hotel, unless you are looking for an overpriced camping experience with no customer service. | 1 | null |
Great Stay
A group of 8 of us stayed here in Soho Manhattan for 8 nights during January 2012. We were all so pleased with all aspects of the stay! All the staff were friendly, helpful and had a laugh no matter what time of the day we arrived home. The breakfast each morning was more than adequate. The bedrooms were a good size for what we all needed. The bed was the best bed i have ever slept in, if we werent in NYC i could have slept all day!
The location was perfect, close to 2 Subways and walking distance to Spring Street in SOHO. We loved our stay here. Cookies at the counter each day were an added bonus.
The only thing which could be improved was the hotels bar, but we werent too bothered by this. FREE WIFI was awesome as well! | 5 | null |
Posh spot in a great location
Stayed here for 3 consecutive nights. It was a great experience aside from some credit card billing errors which saw the hotel staff pre-auth my credit card for a few thousand dollars which in return was frozen by my bank due to suspicious activity. The hotel got involved and made a call to the bank which released the hold. The front desk manager, Brian, who helped me was absolutely fantastic. He made it all right within about an hour.
If you are looking for a family retreat and have young kids you may want to chose elsewhere as this hotel is full of excitement and constant good times. | 4 | null |
In a "League of its own"
Visited Boston for an induction ceremony at Harvard University. There are great hotels in this area of Boston, However, the Hotel Commonwealth merits credence. It is in a "league of its own", steps away from Fenway Park, staff that go above and beyond routine elemental courtesies by making an added effort to remember the names of their guests. Lucas, Joshua and Samuel thank you for an absolutely wonderful experience! The decor, attention to detail, and location makes this place a must stay. Each room has an umbrella, a cushy new package of "sole" comforting luxury bed slippers, a cushy bathrobe, an awesome sound system for your favourite aural experience. There wine from the Eastern Standard restaurant is excellent, fresh oyster bar...the list goes on....The cost is quite reasonable for such exceptional service! | 5 | null |
Excellent Stay
Beautiful hotel. Excellent, friendly, helpful staff! | 5 | null |
one night
great stay for one night. clean and quite.target across the street.would stay here again | 4 | null |
Nicest Hampton to stay at in JAX
My main stop for work on business trips. Cleaner and newer that most other hotels in the area, and exceptionally friendly and helpful staffmembers. Close to good restaurants in walking distance too. | 4 | null |
7-3-2012
Im in this nasty hotel using their free wifi to let anyone out there know to cancel their reservations now. I went to dinner around 9 and come back around 1130 to my ac frozen. I call the desk and there is "nothing they can do about it". Luckily im a maintenance manager for a large company and can service their ac units. So i rip the blow dryer out of the wall nicely since the front desk told me they would get me one then just never did. Anyhow i took the cover off the zoneline unit and melt the thick layer of ice on the coils because the unit is not set to unfreeze itself. It is now that i set thedip switches to do so....your welcome r teed roof. So not only this but we found a sprite bottle in our room 3 massive stains we were given a room with no tub because its a handicapped stall. Thanks hotwire. They cant move us they say. This place is a dump!! Oh and no emergency maintenance. Im on call with someone constantly where i work. This place needs me working here to shape this 1 star hotel up | 1 | null |
Bed Bugs
There is really nothing else to say. Yes, this hotel is quite dated at this point. And the rooms are musty and old - but nothing could have prepared me for the bed bugs. I posted a picture for your viewing pleasure.
Was here on business, we had a arge room block for atrade show and will never ever stay here again. I now know why I prefer Starwood! | 1 | null |
Girl Scout Trip Marred by Theft
I brought my Girl Scout Troop-16 girls & 5 adults here June 6-10, 2012 (5 rooms). The location is convenient to Penn Station as we arrived on Amtrak a plus. The hotel was okay and the room was small but clean. We were missing items from several of our rooms which were all on different floors each and every day of our trip. We did get security involved when we were in New York but they didn't contact one of the rooms to follow up and we left early the next day so no telling if they tried to get in touch with another room. Additionally, we had items missing from 2 other rooms after we returned. After returning home I did contact the manager Tara who was very quick to contact her security department. The head of security emailed me and treated me as if it were MY fault that the items were missing basically saying that HIS housekeeping staff was beyond reproach, one of our doors was ajar, we must have misplaced the items, etc. As you can see by clicking on the ratings that are in the Terrible range there is a long term problem with theft at this hotel. And besides an IPod the other items did not even have any real value: bead necklaces, flip-flops, a ring. All left a bad taste in the mouths of some very excited 14 year old girls. The Radisson Martinique security should be ashamed of covering up such activity and Tara should look into this practice. | 1 | null |
Great location, disappointing room
I stayed at the Pod for one night recently after my go-to NY choice (The Jane) was full. I'd looked at it before on several occasions and always thought it might be an interesting change.
It's main plus point is the location: midtown east, a walkable distance from several subway lines, museums, Times Square, Central Park and many other things as a tourist you will want to see. I had to be in Times Square most of the time during my stay and the convenience of being able to walk crosstown (even in 100 degree heat) was great, especially since they got rid of the 1 day transit pass. It's also close to a Duane Reede for all those bits and bobs you always seem to need.
The room itself I was a little disappointed with. I knew it would be small, but had hoped for some sort of interesting decor or nifty space saving tricks to make up for it. Mostly, it felt like a prison cell with a colourful duvet. Furnishings looked worn, the air-conditioning, like someone else mentioned, is covered by a huge metal grate that blocks most of the air, and in my case wouldn't open for you to be able to switch it on. Others must have had this problem as the only solution appeared to be pulling off the covering entirely. Dusty and gross.
The bathrooms were quite a walk around the corridor and though decorated tastefully, were absolutely tiny, with no hooks or shelves for you to put your clothes on. They also flooded when you used them making getting dressed again kind of difficult. Also the temperature control was a bit off, and in trying to adjust it, the knob fell off in my hand. The shampoo and body wash provided was nice though.
All staff members I interacted with were friendly and helpful, and I liked the decor in reception. The restaurant menu also looked nice but I didn't eat there. It was way too hot when I was there to hang out on the roof terrace (accessible only via a steep staircase on the 14th floor) but it has nice views and is worth checking out just to take some pictures.
My room faced inward so was very quiet away from the traffic, although despite my "do not disturb" sign, housekeeping were noisily hoovering away and chatting loudly in spanish outside my door from 9am.
I know NY hotels are just expensive, period, but I feel that the Pod was a little overpriced for what I got and though I enjoyed my stay based on how helpful the location was for what I needed, if I had to stay longer than a few nights the annoying things would probably start to grate on me.
For similarly priced stays, try either The Jane or East Village Bed and Coffee. | 4 | null |
Bedbugs
The stay at the St. James Ramada started out well enough, but after a few nights I realized something was wrong. Each morning I would wake up with one or two or three bites on my body that had not been there the night before. At first I thought it might be a spider bite, but after successive nights of more and more bites, I thought that it had to be something else. I did some research and found that I was encountering bed bugs. I searched the room for evidence and found the feces smeared signature of the bedbugs on a few spots around the room.
After finding definitive proof, I left the hotel as quickly as I could, cancelling my stay for that evening. The front desk staff was mostly sympathetic, and did not charge me for the night that I cancelled. I was also able to get a refund on one of the other nights that I stayed there, so that was helpful.
If the bedbug issue hadn't happened, the hotel would have been fine, though I think it is pricey for the actual amenities and quality of the rooms. | 2 | null |
smelly
the dirtiest smelliest hotel in the world found a large cockroach running around the bathroom on the 1st night.our teenagers in the next room were moved 5 floors away with out a explanation to a worse room DO NOT STAY AT THIS HOTEL. | 1 | null |
Too bad it's the only Marriott property downtown
I've stayed at this hotel before but this was the first time in a couple of years. It is NOT again well.
Both the rooms and the common areas need some freshening up and TLC. Nothing big was wrong, but lots of little things. Drippy shower that wouldn't stop, badly bruised fruit, stale baked goods and cold, pre-formed eggs at breakfast, soft mattress, noisy elevators that we could hear in our room well down the hall, carpet and drapes starting to wear.
Also, even though this is a "suites" hotel, it's really not functional as one. The sink in essentially in the room, so that it's impossible to get ready in the morning but let another person sleep. It's made worse by a large mirror that reflects light right back at the bed.
Prefunctory front desk "service".
It wasn't a disaster, but I'm sure we can do better in Downtown Phoenix and won't be back. | 2 | null |
Motel 6 of downtown la
What a joke, standard is a understatement. Motel 6 has better accomadations. One chair from Kmart to sit in, basically a board under the window to work or place your items on. Closet space came from Ikea, Take that back Ikea is better. Hope you don't mind everybody in the room watching you do your business in the bathroom as only a clear glass window seperates you from the room. Floors were dirty, lighting some to be desired, decor outdated and worn out. Had other business guest in neighboring hotels and would not bring to this place. If you want the a upscale place to stay its not this one, go around the corner to the Westin. Bonus, If you are on the lower floors nothing like listening to their outdoor music until closing. | 1 | null |
Avoid at all costs!
We stayed in Early April.....No chance of returning thats for sure.
The lifts are a joke....2 lifts in the whole building..over 36 floors.....its terrible!....
Showers were like warm...yes we complained...yes they improved.
Rooms are incredibly small....good luck if your room is next to one of the water machines...very very very loud...all nite!
Breakfast area way to small - we walked down stairs for breakfast and just walked out...way to crowded..
Asked concierge to arange some tickets for broadway.,..we were told the prices....it seemed quite high...we decided to go to the box office and get them for half price to what concierge quoted.....strange... | 1 | null |
Kind of expensive but pretty smart. Location outstanding.
I'll get the niggles out the way first: 1) room was billed as non-smoking but there was a faint yet indelible whiff of cigars; 2) air-con was quite loud and interrupted my sleep a couple of times on the first night; 3) at $9.80 for a bottle of beer, avoid the bar.
The room we were in had recently been repapered and carpeted and the overall feel was quite luxurious, if a little on the faded side (which adds to the charm in my book). It was one of the larger rooms on the 23rd floor, facing the park, with two double beds. The bathroom was spacious and fully functional, well stocked with towels, soap etc. The view of the park was pretty majestic.
The staff were my kind of people, which is to say definitely not in-your-face. Some a bit grumpy looking but I'm a grumpy so-and-so anyway so this never bothers me. Go up and ask for help and you get it, in controlled but adequate doses. As I say, perfect; at least for me. And this is New York after all...
We were a large party making full use of the two double beds so for us I would say not bad value for money considering the location (just over £200 per night for three nights). Maybe there's better value to be had (there's definitely cheaper) but I'd come back. | 4 | null |
Okay stay, average but very loud cleaning lady
Let me start by saying that I travel all the time for my work and I also have done some backpacking. I have stayed in different type of accommodations, anywhere from hostels to a Five-Diamond hotel. I can make a difference between reality and unrealistic travelers expectations.
Not too sure what to say about this hotel. We paid a $150 a night (which for me is a lot for a 3* not even downtown) but compared to other hotels in Boston, it was deal. So I guess we got what we paid for... for Boston...
ROOMS: They were big and clean. Bed were okay. Obviously not the Marriott comfort but I have slept in way worse beds. It was clean. Internet was on and off but it was better than having nothing.
STAFF: I cant even begin to tell you about how the Comfort inn needs to do a major cleanup with their staff and be stricter. For starter, the cleaning staff was so inconsiderate to the customers. As I mentioned before, I travel for living and for the past 15 years I have stayed on average 5 to 10 nights a month at hotels. I can honestly say that I have never, in those 15 years, encountered such loud cleaning ladies. We were on the first floor and at about 8h, they would come in for the start of their day. Instead of walking towards each other to speak, they just yelled from one room across the other room. Every morning they would wake us up with non-stop shouting and laughing for about 45 minutes. Again, I want to specify that they were not even talking loud, they were SHOUTING at each other from room to room... This would last for about 1h till 9h00.
RECEPTION: I know this is superficial but the reception staff looked very sloppy (belt was falling apart, broken name tag, ungroomed...). They were nice but it gave the impression that they don't care. At the end of the day, it doesn't make or break a stay but it doesn't give a great first impression.
BREAKFAST: I really liked it. Yes it was crowded but there was a great variety and nothing ran out. We went twice at 9h and once at 7h. Never any lineup, and we never waited for a table.
SHUTTLE/ACCES TO DOWNTOWN: During normal operating hours, it was fine. The shuttle was always on time. From the time you leave the hotel to when you get off downtown its about 20-25 minutes. At night, after 10h45, its a different story. We called just before entering the metro and still, it took 45 minutes for the shuttle to come. I wish they were more organized because even-though we were the first one at the stop, while waiting, more people came in and they had to send another shuttle as this one got full. Unfortunately, some rude people who arrived after everyone ran to it and were the first ones to jump in while the ones waiting for over half hour had to wait for another shuttle. As a suggestion, when people call to order the shuttle, they should take the name and make sure that those people gets in before those who did not call.
At the end of the day, it was simply okay. I would probably book there again if I was desperate. But I would probably spend a bit more to get better. | 3 | null |
Big fans of this place
This is a great mid-range hotel. First-rate location, great value for money, a rooftop pool with spectacular views and big rooms (although the aircon is noisy). Staff are very friendly and gave us a great recommendation for breakfast one morning. | 4 | null |
not wanted paying guest
Only reason I choose this hotel because they have heated pool. I called one days before arrival date make sure pool is in service. The front desk person answerd the phone :assured the pool is always keep at 85 degree water temp and is in service. When I went to the pool after I check in, a sign on the pool gate stated heated pool is out of service. I went to the lobby ask a man with black hotel uniform on who walking around the lobby(manager?) : when the pool will be back in service. He said he does not know and said it's been out service for few days. He sure acted like I am bothering him without apologies or effort to find out when the pool would get fix. I will not come back again not because the out of service pool because I don,t feel like they care about me as a paying guest. | 1 | null |
Great place to stay in Chicago
I stayed at the Springhill Suites for 2 nights as part of a business trip to Chicago. The hotel was clean and conveniently located. Both bus and el-train public transit was located closeby. Lots of great restaurants and shopping also close. I had a corner suite on an upper floor that had great views of the city. The bathroom was spacious and clean. There was no wireless in the rooms, but free wired internet and wireless in the lobby. Will definitely try and stay there again on my next trip to Chicago. | 5 | null |
Way overprized
The price on booking.com was $259 per night, so for that kind of money you expect something very good. But the Manhattan Bridge is barely average, and I've stayed in much better hotels for far less money. On paper, the rooms have everything you need. But the safe, for instance, is at the bottom of a cupboard that is only 2 feet from the bed. So getting anything in or out of the safe requires crawling around on the floor. There is a desk, with a deskchair, but the deskchair doesn't actually fit in between bed and desk and lives somewhere else in the room. The bathroom though is quite well designed. Rooms are clean, housekeeping staff is friendly but they do try and break down your door if you sleep in a bit, and have forgotten the 'do not disturb' sign. Sound-proofing is minimal and the hotel is quite noisy. Although I was on the 10th floor, just a few floors lower are half a dozen external airconditioning units on top of the next building, blasting away all day and night. My room had a 'conneting door', and I could hear every word said in the next room. Breakfast was very limited and disappointing, no fresh fruit or vegetables, and one of my croissants smelled suspiciously off. Finally, if you need to go to JFK, do not use their limo service. Driver kept texting while we were on the highway, and then tried to rip me off: Although the sign at the hotel said that the price includes toll, the driver tried to get me to pay another $7 above the posted price. Yellow cabs have fixed prices to/from JFK and are cheaper. | 3 | null |
Birthday Stop in San Francisco
Romm was small, but very nice. My husband told them it was my birthday and they were to put something in the room, but it never appeared. The first room they gave us was on the front of the building on a noisy street with buses everywhere. We had them move us. Enjoyed the happy hour and met some wonderful guys with Fed Ex out of Memphis. What a small world story since I am from Memphis and we had so much in common!!!!
Hotel is 2 short blocks from Fisherman's Wharf. Great location! Trader Joe's, Walgreen's, and Safeway within blocks.
Parkings is very expensive..$44 per night.
Enjoyed dinner at Pescatore's | 3 | null |
Large room was very nice!
When my wife and I travel to Denver we usually stay at the Marriot on the 16th Ave mall. However, this time their rates were quite high, so I shopped around and landed on the fairly new Hampton Inn a couple of blocks from the mall. It was an excellent pick! Everything about the hotel and the very accommodating staff impressed us. But one thing in particular amazed us...the size of our room...it was huge for a budget hotel! (It was not a suite either.) In fact, it was so big that we and our three Denver buddies blew off eating out one night, brought pizza and beer up to the room and watched football there. The staff brought in nice high-back chairs from the conference room, so everyone had a comfortable chair and view of the big TV! | 5 | null |
Disappointing
My husband and I stayed at Alden for a lay over. It is located in downtown Houston, and has a charming look to it. While I'm sure the hotel tries, it simply lacks many things that a 4 star hotel should have.
Location: If downtown is where you need to be, the location is fine. It is close to all the main sights and while the environment is not as charming as one might hope, really a place is only as dangerous as you make it.
Room: The room was modern and a good size. However there was lots of dust and stucco/drywall on the floors (I have no idea why), as well as hairs in the bathroom. One phone in the room did not work, while the other was unable to connect downstairs). There is no hotel information book, so unless you looked up the hotel amenities on your own, or went downstairs every time you had a question, there was no way to know what the hotel actually offered, including the fact that they charge for toll free calls. However the Aveda bath products were nice.
Service: The staff was friendly enough, but lacked the service that is usually seen in 4+ hotels. We were not given any information on Houston, including the fact that on Sundays (which was the day that we were there), everything was closed, that there was a fitness center on site, or that they offered a free cab service. When we checked in there was a tray of dishes and left over food outside in the hall. 10 hours later, the tray was still there. Again, I don't think our room was cleaned all that well. The best service we received was from the valet guy who helped us put our luggage in the shuttle when we left.
The Alden is pretty average and more like a 3 star hotel. However, for a boutique hotel that present itself as so much more, it was very disappointing. | 2 | null |
Excellent service
My husband and I stayed here while at a conference. It was is a beautiful venue with excellent service in all areas. The views from the rooms are amazing! The shopping area, Seaport Village, located behind hotel is delightful and varied. | 4 | null |
Not what I would have expected from an Intercontinental
We arrived at 10:30 pm on a Friday night and were told that we had to wait because our room had not been cleaned yet. The room we were given was next to some equipment and was literally vibrating. They sent an engineer up to the room to see what could be done and were told that nothing could be done. We asked for another room and were told none were available. It was like sleeping next to a steam engine. We also asked for tooth paste and it took them an hour to send it up. It finally arrived at midnight after I had already gone to the desk to get it after several calls.
There was a young man named Jonathan at the front desk who was exceedingly helpful the next day trying to help move us to another room. We were moved to a room where the AC was not working, They sent up an engineer who told us that we just needed to turn the thermostat down. Several hours later, the room still wasn't cool so another engineer came up who actually looked at the AC and told us that a valve wasn't opening. He fixed it.
We also spoke to a manager who was somewhat cold and didn't appear to be very invested in helping us. Jonathan (at the front desk) was genuinely trying. He offered us a free breakfast which we could not use and then offered us dinner which we also couldn't use since we already had plans. He finally took $50 off the first night and $40 off of the second night. He will make a great manager someday.
All in all, it was not what I expected from an Intercontinental. I would not stay there again. If you are looking for a high end hotel, go elsewhere. | 2 | null |
Good location, comfortable, near the tourist action
We spent 6 nights here on a vacation to San Francisco, the room was quite comfortable, clean, had most amenities. Not a high classed place, but very welcoming. The bathroom was very small with stub and toilet, the sink was outside. Which worked okay. The concierge was very helpful in booking tours and general information regarding anything about the area. This is a very good location to a lot of the tourist attractions and close to fisher mans wharf. The front desk was very helpful, we had a slight problem with our booking with bookit as we had booked 6 nights and the hotel had us down for only 5. No questions asked they fixed our situation within minutes. We would recommend this hotel to anyone. | 4 | null |
Great location, not so great room
We recently stayed at the belvedere for 5 nights and it really is in a fabulous location just a couple of blocks from Times Square and Broadway. Our room was clearly one of the rooms awaiting refurbishment, the bathroom in particluar was very small (couldn't open the door without it hitting the toilet) and shabby. Air conditioning very noisy. It was nice to have a little kitchen area but this could be improved by providing some cutlery and crockery !!Room was kept very clean and the beds were really comfortable.Gym was an added bonus, which we enjoyed. | 4 | null |
great location, small dark hotel
This small hotel has a fabulous location, unfortunately the hotel itself is dark, damp and dated. Check in was really no trouble and our room was ready even though we arrived before noon. However, our room was so dark with no real windows we called down and asked for another room. The manager said no, all their rooms are dark. So we headed out of our subterranean existence just to find ourselves stuck on an elevator for a scary long ride. Some of our fellow passengers had panicked and were screaming. This did nothing to calm my 14 year old daughter who was there to audition for the ballet company. After the ordeal of getting the engineer to help us escape the elevator the hotel offered no apology at all. Just kinda shrugged and stated that the hotel was old. Other side notes, there is no where to get coffee within this hotel, fortunately Starbucks is just around the corner. | 2 | null |
NASCAR weekend
overall motel is being let run down. towels old, carpet old, tv old remote hardly worked. next time we will spend a little more and stay at somewhere better | 2 | null |
Location, Inexpensive, but not much else!
Hotel right in between Chinatown and Union Square (right on the edge of Chinatown). Despite claims of recent remodeling, well lets just say my room wasn't remodeled. Well, not entirely true. Had wall mounted flat screen ty. Had a new desk. Bathroom was clean. Shower was new. Wall mounted body wash dispenser in the shower. Complementary soap. No lotion or conditioner. Lobby is nice and the top floor (not where I stayed) common area looked nice but carpeting looked like it was about 25 years old. Noisy! Floors creaked upon walking. Was hot so had to leave the window open. Garbage man comes at midnite or 1:00 am and makes lots of noise. Could here all the street noise even though I was on the fifth floor. Room was quite small. The one elevator, which seems to take forever, holds only 4 people.
Besides location, the place was the cheapest place I could find around that area---by far! Walking distance to many attractions. Next time I'll bring earplugs (yes I'd come back because I'm CHEAP). Another plus it was clean. 24 hour lobby receptionist. Quite pleasant personnel. Parking is $25.00 / day . Garage is 3 blocks away, valet parking only. But they do have in and out privileges. | 3 | null |
Good location, but lacks amenities
You can walk out the hotel door, cross the street, and be in Bloomingdales! Check-in went smoothly. Common areas and our room were clean. We had nice breakfasts both mornings in the hotel. I am pretty particular about my eggs benedict and they did a really good job. It was 3:30pm and I wanted a glass of wine - you won't find one in the Hotel. The two lounges don't open until 4:00. The sports bar was loud as is expected, but a great place to watch a game. My biggest complaint: I wear glasses and I have no idea how I really looked while I was there because there wasn't a make-up mirror in the bathroom! I am spoiled and I know it. But ladies, bring your own mirror if you really need one. | 3 | null |
Fantastic Location and Wonderful Service
A fantastic gem, contintental breakfast and staff to accommodate any needs. We were in town for Med School graduation.....Their staff was EXTREMELY helpful to my local daughter who put itinerary together for the weekend. They helped with cars, extra chairs to room for a pizza party, any needs asked for were met. The only glitch which can never be helped was they had one elevator out for repair.....so you had to factor in a few minutes for that at peak times of day. Would recommend hotel to anyone.....they were also kid friendly! There is to much to do in NYC to worry about added ammenities. They also have a nice gym and business center...printer for tickets and passes to NY attractions! Nice plus...I hope I get to stay again | 5 | null |
Poor Experience
We selected the hotel as it was rated four star and it was our last night of a long trip and we had an early flight. First, the Sheraton employees were respectful, passionate and determined to please us from the front desk, to the ONE bell man to maintenance, but it stopped there. Again, the employees were great, its the executive management that's obviously incompentent. There was ONE overworked bellman and no carts available so we hauled all our bags manually to the first room (Note: in an alleged four star hotel). We entered and it literally smelled like somebody had thrown up in the room, which we believe was the case given the clients in a "conference" at the time that should have been in a "low rent" hotel as they were "low class" and known per an honest employee for wrecking the place. We went down and they moved us to another room which was acceptable, but still quite worn. The hotel showed considerable wear and tear on the walls, poor calk work, stained tile, stained carpet....etc. I'd honestly give it a 1 star and my family and I would sooner sleep in a snow storm without heat in a 65 VW van on I-95 rather than stay there again. Skip it, save $50 and stay at the Motel 6! | 1 | null |
Everything we needed
We promised our granddaughter a trip to the Lincoln Memorial. Embassy Suites provided the space we needed for four people (2 grandparents, her dad, and "herself"). A microwave and refridgerator allowed us to keep snacks cold, and make popcorn. The pool was a definite hit. This facility is currently undergoing major renovations, which should be completed soon - and appear well worth the effort. Staff were very helpful - including an assist to find transport to the closest Emergency Room in the middle of the night! (George Washington Medical Center). Breakfast included almost anything one might want. On site restaurant was also quite good. Location is ideal for touring the Capitol. | 4 | null |
dirty
Spending the night here before flight. It is gross..the bathroom has mold in shower, and carpet is dirty, hallways and common areas could use a good scrub. I asked the girl at front desk, "is this CLEAN" before I checked in, as the lobby was scruffy. I said - "I am anal about clean..." she just said- YES, we are very clean. Well, her idea of clean, and mine are not the same. Just spent 56 days in Marriott Residence Inn in Texas, saw there was one right down the street- wish I would have seen it first. I let you know if the little bugs flying around my room bite...yuck. | 1 | null |
air conditioner noise
the air conditioner groaned continually at a level that prevented sleep.
We asked for a new room, but the alternative room offered smelled bad.
It is obvious that remodeling is occurring, but it should include fundamental changes like replacing failed utilities. | 2 | null |
Can you trust a hotel where there are rooms with no windows?
This is a boutique hotel with a difference. I checked in to find my room had no windows ... on going downstairs to talk to the very helpful lady in reception she said 'yes - your room classification does not have windows'. Bear in mind this is a stylish hotel (it portrays itself as stylish) - where I paid $360 for a room.
They kindly upgraded me to an executive room - which had a window with a view of the room across the courtyard. Otherwise absolutely nothing to complain about - but there's nothing special about this place - no cosy bar, no fitness facilities. Be sure to check the bathrooms as well - mine had an enormous shower - no bath - and all the style of a hospital shower ...
Maybe the people who really liked this hotel were couples who only had eyes for each other. | 2 | null |
Seen Seen Better Days
The Palace Hotel is a once grand establishment that's trying hard to keep up appearances The rooms are large, but lack the finer comforts usually expected from a Luxury Collection property. It's been a long time since the hotel saw an update. Famous for a glass domed Garden Court where breakfast is served, the hotel falls flat on the quality of food and service. Bring ear plugs if you are looking for a good sleep because the walls are paper thin and sound echoes up from the loud trolley cars in the street below. The location on Market Street is central to everything and is well suited to business travelers. However, the rooms lack adequate power connectivity and wireless reception is terrible, which is hard to swallow at $15 per day. | 2 | null |
Bed Bugs!
Bed bugs turned an otherwise enjoyable stay at the King George Hotel into a frustrating and itchy visit to San Francisco. When we told the front desk of the bed bugs issue they referred us to a local doctor, offered to dry clean our clothes, and helped us to find another property to stay at...so that was appreciated. | 2 | null |
Good 5-star with all the usual bells and whistles
I spent three nights here for some meetings. Perfectly nice place, slightly dated but well-equipped - wifi throughout (not free), good sized room with desk, large TV with lots of channels, ironing board / iron, decent bathroom....and ice machine on each floor - nice touch! Ok gym that's open 24/7, outdoor pool, good (but slightly over-priced) restaurant. Service appropriately slick all round. About 30 minutes drive from DFW. Would I stay again? Sure, but only on business, not for fun. | 4 | null |
Good Hotel great sight seeing
This Hotel is in a great location, not far from Times Square. We had a premier room the beds were a good size there was a small kitchenette area with a coffee maker and micro wave but no kettle (us Brits would appreciate a cuppa in the Morning) We were on the 6th floor onto the street which could be a bit noisy especially with a Fire station nearby, The only complaint we had was the lack of elevators we seemed to spend our time going up and down. We found a great Bar at the end of the street called the Delta serving Cajun food with live music though you do have to book a table. | 4 | null |
Dated rooms, wifi mostly broken
We've stayed at a lot of Four Points, and this one is slightly lower quality than average. Though they heavily promote the free wifi, the network isn't very strong in the rooms (although it's serviceable down in the bar). The rooms are mostly clean, but they're certainly dated, and the bathrooms look especially cheap. Still, if you get a good deal, it's a workable mid-market business hotel. I wouldn't pay full price for a room here. | 3 | null |
Hotel itself is fine, staff seems untrained, not recommended for business meetings
The Argonaut is clean and modern, and the nautical theme works given the location on the Wharf, it's less like SpongeBob than their web site photos suggest.
The problem is with their staff and service. My company arranged a business meeting through the Argonaut, and the staff was inflexible in negotiating rates for a block of rooms. They made mistakes in booking people for rooms, specifically telling several guests there were no rooms in the reserved block when in fact there were.
Overall, their staff seems inexperienced and untrained. I noticed this at another Kimpton Hotel in NYC (Eventi). Examples at the Argonaut included friendly but not very helpful bell staff, you ask for a cab and they eventually call one. One of my colleagues had asked the concierge for a cab and was told she had to ask the bellman "because otherwise they won't get the tips." A concierge that won't help - I've never heard that one before.
Tip for Kimpton management: invest heavily in staff training to improve service. You have some nice properties, but are a far cry from the major leagues when it comes to creating positive customer experiences. | 3 | null |
All around great experience
From the view of the harbor to the service we received from the hotel staff we could not have asked for a better experience. The all inclusive service was top notch and everyone was friendly and helpful. This was our first trip to Boston and when we come back we will stay here again. | 5 | null |
Horrible stay in Ramada
I stayed in Ramada for 5 nights this May. I could not find positive words to describe my stay there. Some guests lost their belongings in their locked room ... | 1 | null |
Nice Hotel and Nice Area
we stayed here on way home from key west and the hotel is 5 floors and is typical Hampton Inn style setup. Room was big and clean with a desk and 2 chairs. There were power outlets in the lamps which were nice for laptop and phones. Bathroom was big and clean with cup coffee maker. Room also had mini fridge TV was large enough. restaurants were close by and one exit into Jacksonville on US 1 had mall - walmart and more restaurants that were not listed on the restaurant guide front desk gave me. Breakfast was typical Hampton Inn Style which was good varity | 4 | null |
Not Renovated at All!
Front desk was nice enough to let me know I was in a renovated room : I had no hot water in the shower, and no cold water in the sink, TV remote control not working, and light bulb missing on some lamps in the rooms (rooms are already very dark). | 1 | null |
Close to subway, awesome price, bathrooms so-so
I visited NYC this past weekend with a friend of mine. We stayed at the BH&H for three nights in one of the 2-bed dorm rooms with shared bath. We were in room 331. The lobby and commons area was nice and cozy, and the blonde British girl who was working at the front desk was very pleasant. I noticed most of the front desk employees went out of their way to accommodate guests, even writing down addresses of places they suggested we visit. However, one of the front desk girls was rather rude. When we inquired about the shuttle service they advertise on their front desk countertop the girl said "hail a cab." No offering advice like, "It comes once an hour, let us know so we can reserve a spot for you, and it is approximately two hours to the airport," like a different front desk girl told me (who was nice enough to call the shuttle company to see if they could squeeze me in at the last minute, but no such luck). However, it was too late for me to request a spot. Therefore, my friend and I were both forced to each take a cab to the airport (we had different departure times, also plan on $40 to/from La Guardia) because of the rude front desk girl. But she was the only rude person I met here.
Checking in was a breeze, and they let us pay separately instead of all on one card, which was convenient. The subway is only a block and a half up the street, and there is a diner down the block which was fabulous (Metro Diner). The hotel/hostel is in a nice and quiet neighborhood, despite the fact that it's on Broadway. We didn't hear any street noise (although we weren't on the street...also, our view was of a brick building, so I have no clue what direction our room even faced). We never had to wait for a bathroom. The bathrooms were somewhat clean, and not as nice as I had hoped, but I have seen much, much worse. There are no towels or paper towels to dry your hands, but there is toilet paper, soap and hot water (very hot, watch out!). The shower always had hot water as well. The room was sparse, it had a set of bunk beds, a sink, mirror and chair. Not fancy, but if you are in NYC who has time to sit in their room anyway?! The price was fantastic, since everywhere in NYC is outrageously expensive. Basically we paid $62/person/day and that includes tax. | 3 | null |
Awesome Location!
I stayed here with some friends during my Reading Week. Our room was great, on the 22 floor - high enough to not hear the hustle & bustle from the street. Room was clean, only negative thing was that the beds were pretty small - but very comfy !
- I've noticed some people have commented on the rudeness of the staff...I never had any problems, everyone I dealt with were very helpful and polite.
- The location was AWESOME - we were right on times square and within walking distance to pretty much everything. We took the subway most of the time since it was only $2.50 per ride.
- Since internet was expensive here, I just took my laptop to the nearest starbucks, around the street, which had free internet.
- Apparently you have to pay to have a fridge in the room, but they put one in our's by accident- so we got it for free for the week!
If you have any questions about NYC, or where certain places are - go to the concierge, they were very helpful!
Overall I would stay at this hotel again- the price was good and the location was great! | 4 | null |
Mediocre room
I stayed at the W last night. The hotel is dark from the time you walk through the entrance until you arrive at your room. When I got to my room, I started to unpack my suitcase and I noticed gum wrappers behind the clock. Then, I went to hang up my clothes and saw that a prior guest left his ties in the closet. I called the front desk and my room was promptly cleaned. But after flying in at night, the last thing I wanted was to have a room that had not been serviced by house keeping. I doubt I will stay at the W again. | 2 | null |
Favorite place to stay in SF
Love this place. Best possible location, 1/2 block off Union Square; great SF historic decor; spotless; terrific staff; intimate bar and healthy food. | 5 | null |
Overpriced, average hotel services with luxury trimmings
I paid $370/night for a standard room with a king sized bed but that price didn't include the fitness room, wireless Internet, or breakfast. I don't know about parking fees because I didn't have a car. The rooms were clean but the decor of the entire hotel felt dated, like things hadn't been updated or renovated in many years. The hotel restaurant is expensive and the service wasn't very good. I won't stay at this hotel again. The only good thing about the hotel its its location but there are other hotels in the same area that give you much better value for your dollar. | 2 | null |
Great Staff, Great Accommodations, Great Location
We just returned from a three night stay at the Strand and we would return in a heartbeat. The staff was incredibly accommodating. Antwan was generally managing the front desk when we arrived and departed and he was fabulous. One member of our party was celebrating her birthday and, when we returned from dinner, there were wine and some lovely desserts awaiting us from The Strand. Our room was every bit as gorgeous, fresh and modern as the ones shown in the ads and the view of the Empire State Building was awesome. The room was also spacious, by New York standards. We were within easy walking distance of many sights, including the New York Public Library and Bryant Park, St. Patrick's Cathedral, Grand Central Station, Tiffany's and the Rockefeller Center. We highly recommend The Strand. | 4 | null |
Average hotel for Hilton
Very clean and the price-value excellent after buying from hotwire. The hotel is old but like I said it before clean and in good condition. Also, the check-in process was very very quick and efficient. | 3 | null |
Mid town Manhattan
Stayed here for 4 nights for my first ever visit to New York. The hotel is an iconic art deco style, it is very centrally located, handy for the shops on 34th street, Times Square and Broadway, Empire State building and central for any other part of the metropolis. Metro is right by the hotel.
The room was very comfortable and clean, bathroom a little small. Despite being right in the heart of the city, it was really quiet. Free wifi. The staff were helpful, though telling us we were getting an upgrade to a superior room was just not true, we got the room we booked and paid for.
On the ground floor is the TikTok diner - everything an american diner should be.
New York is just as expected, it's like stepping on to a movie set, with all the skyscrapers, yellow cabs and grid style streets. Really glad I visited, but honestly, I prefer Europe. | 4 | null |
Old hotel, smells musty
It always amazes me how different the professional pictures look than my experience in the hotel itself. I did not think it was a good hotel to stay in and I would not stay here again. The room and the bathroom were very small. The staff was not particularly friendly. It was a hotel that young backpackers might stay in. If you are looking for comfort or for an extended stay, I would not stay here. If you have a car, you will have to walk 2 blocks to the garage to park it yourself. | 2 | null |
Facelift Please
in the land of plastic surgery and re-inventing oneself, why oh why can't the Sheraton Universal get a little love. The front desk staff was awesome, but the rooms are completely dated, bathrooms are microscopic and the place actually kind of smells bad! As I said , the staff is wonderful and try to overcome the condition of the property. The place simply needs an update - please - spend a buck on paint and carpet... | 2 | null |
Ugh, nothing special here
I stayed at the Hotel Nikko for a conference. The rooms are small, the atmosphere is white, everything is overpriced and over rated and that is it. The staff are cold and not helpful always rushed and make you feel as if you are bothering them when asking a question. There is a daily charge for internet as well as a daily charge for the work out area. The location is nice, however for the price and location there are plenty of other hotels available that are nicer. | 2 | null |
Was ok.. but wouldn't stay here again. Had a bug in the bathroom.
We were suppose to stay here for a week during San Diego Comic Con but ended up checking out after 3 days as soon as we found a better Hotel. A real 4 or 5 star hotel. First, upon arrival, the hotel looked nice but had an odor in the lobby..maybe some cleaning agent for the rugs, not sure, however the odor remained every day. Room #314 was spacious and the bathroom was beautiful...except the large cockroach that was on the floor on it's back! We flipped out, called the front desk and they sent security and a maint guy to get it. We also noticed by the table in the room, there was a piece of chocolate candy on the floor. Way to go maids. So much for good cleaning. We complained and changed rooms. The staff were extremely nice though. Everyone was friendly and courteous. The manager did give us the first night free based on our disgusting incident. The hotel is located on 4th Ave and Broadway, there were a lot of seedy people around and homeless. We felt very uncomfortable with the surrounding area right there, especially at night. The only good thing is, there are many stores and restaurants around, plus the mall. I would never stay up that way again being the element that was there. We checked out as soon as we were able to. We did not see any other bugs for the remaining days, but were always fearful that we would. The hallway on the floor was dark and dreary looking also. They need to repaint with a lighter more cheerful color. My son kept saying it reminded him of the movie The Shining lol. Definitely not a 4 or 5 Start hotel. Doesn't even have a pool. | 3 | null |
Bad
Poor service, poor amenities, staff not helpful. Hotel is more like a backpackers hostel. | 2 | null |
Rude staff and manager, and mystery wet spot on carpet.
The front desk check in lady was extremly rude, did not make eye contact, and spoke to us as though we were a nuisance. I called the previous day and requested a crib, to which they responded that they would note my account. When we checked in at around 9:30 pm the lady at the front desk told me that they could not tell me if they had a crib available. She ordered us up to our room to wait for a phone call to tell us if they had one available. I told her two times that I had a very heavy portable crib in the car (which was not far from the check in desk) we could just bring that in if there wasn't one available. She was so rude, and again could not tell me if there was one. We went round and round and then the manager called up to the room. He was even worse than the lady at the front desk. He spoke down to me and yelled at me. I have never been more disrespected. Do NOT book this hotel. I simply wanted to know if they had a crib, and if not I would go get mine out of the car. I don't understand why that is so hard to answer.
There was also a very large wet spot in the carpet. It was in the hall, so it could not be voided. YUCK! | 1 | null |
Dirty and in need of Maintenance
We found our motel room at the Days Inn in Austin Crossroads, TX to be dirty and in bad need of maintenance. The carpets were dirty, pillows were dirty, looked like a drunk monkey had tried to caulk the toilet to the bathroom floor, Shower leaked, shower faucet was ready to fall off and the room and especially the bathroom door and trim were in bad need of painting. Days Inn needs to have their name removed from this motel. We will never stay at this motel again! | 1 | null |
Unsafe and Unhelpful!
The fiasco started when upon check-in I tried to shorten the reservation, which had been booked at hotels.com- I was told to go ahead and check in, then call hotels.com to make the change. When I called, I was told the hotel had to approve the change, which the hotel then refused to do, and the finger pointing started (and never resolved). Next came the floors in the room- the area near the entry and bathroom are of a VERY SLICK tile, so much so that I slipped a number of times, even in my bare feet on a dry floor (and I'm a normal, fit, athletic person). I fell and injured my foot. When I met with the manager the next day about it, I said I didn't feel safe and wasn't going to stay any longer and would be leaving. I got the typical "we've never had this happen before" speech, but nothing else. They offered to call a doctor for me, and said they'd "file a report and would be getting back to me the next day". They never followed up in any way, and I got stuck with paying for another night (after checking into another place, which was much nicer). If you or anyone in your party is elderly, or if you have children, I'd definitely avoid this place due to safety concerns.... and know up front that the staff will do little or nothing if you have a problem. | 1 | null |
good clean place to stay with no frills
Overall a good place to stay if you are doing stuff in around the downtown area of seattle. Little in the way of added amenities (e.g. no pool). It really is more for the business person and not families. Location wise good for being close restaurants, and shops and stuff. | 3 | null |
Missing a few things
My room (king suite) was very large and roomy. However, I imagine because of the renovation, some items are missing. Such as a luggage rack, remote for the TV, cutlery (room has a small kitchen) and I think some artwork and furniture because it seems empty. One of the heater/AC units did not work. As for service, when they cleaned my room, they didn't replenish the coffee but they discarded all the soap (in tub and basin) and replaced it with new ones, which is a waste being I used them once. They also exchanged my towels, even though I hung them up. The room was very clean, and the associates very friendly. I will try this hotel again because I think some of these missing items had to do with the renovation. | 3 | null |
Honeymoon
We drove through Indy on our honeymoon trip. It was a nice hotel. Nice for walking to downtown restaurants but nothing amazing. It was clean. The rooms were decorated nicely. The breakfast was good. But along with the room price you have to pay to park in their garage. I guess it's part of the city life but I didn't love it. | 3 | null |
feedback from recent stay
this hotel had many situations where i was disspointed. the staff have inconstancy in the process of serving guests. they offer different answers at different times. i was not satisfied with the overall stay. | 3 | null |
NASTY
This place does not even come close to what the pictures depict. It is under rennovation and the rooms that are already rennovated have missing drawers in the dresser, the bathroom light barely worked, the bathroom door did not close. There was no spa services, no food services and the staff didn't care if we stayed there or not. Do not stay here. I checked out within 5 minutes of checking in and got a full refund to relocate accross the street at the Hilton Gardens. | 1 | null |
rude management
I stayed there this past Saturday night and the guy at the front desk was a complete piece of work. He spent 10 minutes criticizing me and my friend for booking the room through hotels.com instead of calling the hotel. Clearly he is completely clueless because we never would have heard of his hotel if it weren't for hotels.com to begin with. Checking in lasted 20 minutes because the guy at the front desk has a massive stick up his rear. He even slapped on a $5 energy surcharge after we paid for all fees and taxes through hotels.com.
Aside from the horrible customer service, the rooms were spacious. There was, however, an odd stench that permeated throughout the hotel. | 2 | null |
Our Stay At The Kimberly
Each time we stay at the Kimberly the experience is wonderful. From the stunning room to the amazing shower to the fabulous dining experiences both at Noir for dinner and on the rooftop for brunch and most importantly to the extraordinary customer service, we could not be more pleased. Sarah who helps us with our reservations is incredible. The door man remembers us, even thought our last stay was at least 6 months ago and the staff in general is always friendly and welcoming offering service at every opportunity. | 5 | null |
This Is a Hilton?
If this is Hilton's idea of a good hotel someone in management should be looking for a new job. Strange elevators leave you out in a narrow, gloomy corridor with plastic wallpaper. The modest sized room is not much better. Perhaps the naked fluorescent bulb ion the bathroom is supposed to be funky, but it and many other furnishings simply look cheap. I expect to see electric baseboard heaters in the bathroom of a 1 or 2 star hotel, not in a Hilton. Bed was comfortable but didn't do much good, as sound insulation from the street and hallway is terrible. Heard the sanitation trucks at 4AM and people talking in the hall at 5AM. Shower door does not properly seal in water so I was faced with a pool of water on the bathroom floor. No turn down service so wet towels stayed on the floor. It's not just me - spoke with a woman in the elevator who was so unhappy she was changing hotels. | 2 | null |
Good convention location
Stayed at the Hilton while attending a convention which was on site.
The hotel is deceptively large with plenty of meeting and display areas.
IT is a bit of a walk to the nearest metro location.
The rooms were kept very clean and the staff was attentive. All in all, a good choice for a conference. | 4 | null |
Underwhelmed
Not very clean. Good value for LA I suppose but would spend more money next time. Well-located for studio tour - not far from Burbank. Really noisy room - stayed two nights and first night nobody slept! No heat in room - had to cart out an oil-heater from the closet and plug it in (hard to find a plug) and leave it on all night. Very awkward. Poorly-designed/appointed room with mini fridge with microwave on top of it just plugged in and left almost in middle of a blank wall. Horrible to look at - mould in bathroom, dirty carpet. Photo of hotel misleading - not front door but entrance from parking lot! | 2 | null |
Perfect location for Manhattan sites and sights!
The Affinia Manhattan Hotel is located diagonally across the street from Madison Square Garden/Penn Station at 7th Avenue and 37th Street. If traveling by train, i's a perfect location to wheel your bags from the train (Penn) station. When my family and I were there (Columbus Day weekend, October 6 & 7, 2012), work was being done around the lobby area. It's an old hotel that has been updated. Nothing glamourous, but clean and the staff are friendly. Unfortunately, most of the elevators were not working, causing a bit of a problem for guests. I stayed in the hotel several years ago when it was called the Southgate. The hotel is showing its age, even with (maybe because of?) the recent updates. It remains, however, a perfect location because it is centrally located, and within walking distance, to so many sites including Macy's and the many shops on Fifth Avenue. It's also walkable to Times Square, Rockefeller Center, Radio City Music Hall, Empire State Building, and St. Patrick's Cathedral. Several subway stops are nearby to visit Wall Street, Twin Towers Memorial, and the South Street Sea Port. Our room was especially small (see photos) and the bath had no little to no space to place toiletries. The room had one small window with the lower half taken with a heater/air conditioner; this limited the view, but we were rarely in the room so it was not a problem for us. Some may find the cost a bit on the high side (we paid $648.74 for the two weekend nights), but a better location in the heart of Manhattan will be hard to find. I would stay here again and hope that renovations and elevator repairs will have been completed by then. | 3 | null |
ROOMS SUCK,,, BEDS SUCK....VERY LITTLE HOT WATER IN MORN
Hotel needs major upgrades.. Very little hot water in the mornings..... Beds were a joke.. It was not your typical DoubleTree Property. | 2 | null |
I was impressed! Was so comfortable here!
Ok, I must say I am so proud of myself for choosing this hotel for our trip!! This is an awesome Hampton Inn in NYC, and hotels in this city can be so hit or miss!
We scored free street parking in front on a holiday weekend, so we saved $70! They have a garage a block away you can park in. We wouldn't have known street parking was ok if it weren't for the great staff at this hotel! Michelle was so helpful!
The whole place is clean and they have a serene patio with a clear roof. Of course Hamptons have free Internet and breakfast! Our room was high up with a great view and we were impressed with the size!! Clean room! There are two elevators in the front.
I highly recommend this hotel and would return! It can get super crowded because of the nearby tunnel, but c'mon, it's Manhattan! | 5 | null |
Fresh and Friendly
My family and I were in Philly for a wedding this weekend and had the pleasure of staying at the Latham. It appeared that they were just finishing a few final touches on a full remodel of the hotel rooms, lobby, bar, and restaurant. The decor was fresh and modern retro. I am not sure if "modern retro" is an official design, but it is what it felt like to me. :)
The rooms and beds were very comfortable, but there was not much of a view from our 7th floor room (not a big deal). The rooms in this historic hotel have varied square footage, so ask for one of the rooms on the end of the hallway if you want a bigger room. The location of the hotel was excellent and walking distance to some great restaurants and shopping. The front desk staff, bartenders, and doormen were very friendly and helpful. We would definitely stay here again! | 5 | null |
Stinks
On our way back from houston, we had to stay a night and through priceline I booked for a 3 Star Hotel. I had no options in selecting a hotel in name your price. I've learnt from that, I'll never bid for 3 stars in dallas. this is my second experience here. The Carpets are all shabby and stinking. The rooms also have some stinking smell. Nothing in the vending machine, Heating unit was making horrible sound, Finind the place itself is hard(I don't blame them for that. Its the Road construction). With family its not a good place to go after 10:00pm. | 1 | null |
LOUD!
Don't stay here if you have any intention of getting sleep. There is a open air bar on the ground floor. The laughter, music, the clinking of glasses can be heard from ALL rooms on that side of the building. Also, many of the folks in the bar are also staying at the hotel. So, plan on lots of drunk folks talking loudly in the hallways around 2am. When we complained, every employee except the manager pretended they had no clue what we were talking about. I would never stay here again. NEVER. | 1 | null |
Had a great time
Great location - near Times Square and most of the Broadway venues. Rooms on the smallish side, but we did get upgraded to an upper floor. Very clean, good beds, nice HDTV, and the staff were very courteous and friendly. Within walking distance of Rockefeller Center; we also walked to the Intrepid Museum where the space shuttle is housed, but it's quite a ways for those not used to walking.
TIP: There's a Food Emporium half a block away where we bought muffins and fruit and juice for our breakfast. | 4 | null |
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