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Too Little for Too Much
First, let me start off by saying I've never taken the time to write a review of any type. However, I feel strongly enough about this that I thought I'd start today. The rooms were dated, and very warm - we couldn''t get it to cool down through our entire stay (3 days) - Room 1207. The TV in the living area was a flat screen, but in the bedroom it was an older tube style, and had no reception at all. The hottub was still under construction and completely closed (supposed to be done by first of June per hotel staff), the pool area floor was constantly extremely wet and dangerous (all three days we visited the pool), the computer for the boarding passes on the 4th floor didn't work, the hotel staff were not friendly, and any request seemed to be a bother (not at all what I would expect from a hotel charging me $489/night), the breakfast buffet was $20/person, and we left hungry because nothing on the buffet tasted good - the omlet station consisted of a chef putting your desired toppings in the skillet a barely cooked egg, then placing the skillet under an oven for 1 minute - everything was raw in the middle. I think I would've had a much better time at a Holiday or Red Roof Inn - at least I would've gotten what I expected to get for the money spent. I realize I seem to be the exception to the rule on feedback for this hotel - I wish I could've experienced the same as all those who posted the positive reviews.
| 1 | null |
Nice Hotel in a Good Place
Would recommend to everybody going in Sightseeing in New, close to Grand Central / Subway / and Bus stop
| 4 | null |
Great location on a budget
The Grand Union Hotel is a budget hotel. Modest but very clean. Great location. Walking distance to most places. Bath was pretty low so only took showers. We noticed in the fire exit map our room 405 was one of the bigger ones so can't complain. We were also not on the street side so our room was very quiet. Though only saw the other side of the block through the window. However there is only wi fi in the foyer which sucks really.
| 3 | null |
Great Location
My family of four visited San Antonio for a 3 night stay. We valet parked and were charged nearly $100 for those 3 days of keeping the vehicle in parking. That was a surprise charge. So beware that this hotel charges for parking (self and valet). We enjoyed the river and nearby attractions by walking everywhere. The Hyatt is close to so much entertainment. My kids were disappointed in the rooftop pool though. Although, the view was great, the swimming was crowded. Such a tiny pool for such a large view. Very, very, tiny. The hotel room was pleasant. Our room had a direct view of the Alamo. I recommend grabbing breakfast in the cafe, beside the check-in area. They have a good selection. It is way cheaper than the buffet served there for breakfast.
| 4 | null |
I would steer clear to be honest....
I have stayed here roughly 6 times over the past 3 years. I have to be honest, I am not certain if this is a Starwood franchised hotel but the fact that this place is given a 4-Star rating is pretty sad to me. I realize it a is Convention hotel so it gets a lot of wear, that said, I just couldn't tell you what is 4-star about it other than location.
I am a Starwood Platinum member-for those of you that don't know what that means-it just means I spend too much time in hotels. The rooms are worn. Even the club floor rooms are terribly abused. The linens were something I would have expected from a $49.95 a night motel. The restaurant upstairs is dark and to be honest, lacks any type of atmosphere, thought the food was well below average. I am tired of paying for lackluster hotel food when on the road.
I just simply can't suggest this place to anyone any longer.
To the hotels credit, they are in a great location and they are kind upon checkin-quick and responsive, that said if you aren't set on staying at a Starwood property there are plenty of other choices downtown I would suggest checking out.
| 2 | null |
Great View
Stayed 2 nights over the 4th of July. Service from staff was great. Room was clean and comfortable, plenty of space for two. View from 34th floor was amazing for the fireworks, although you could not hear them as well, you could still feel them. The walls were pretty thin as I heard the parties in the next room till 3AM, but overall the hotel experience was great. Location was good for Navy Peir and Fireworks, but it is a long walk to get to any shopping or Mich Ave activities.
I really enjoyed the bar area as well. Great drinks but on the pricey side.
However, I would never eat at their restaurant "Wave" again. The service was terrible. The room was not even that busy; I almost walked out but decided to give it a chance, I wish I would not have.
| 4 | null |
Don't stay here. The service is sub-par
We stayed here over the fourth of July week. Service has been quote bad. No staff seems to understand when their lounge is open. We were told by multiple staff that go to our
Ounce it's open till 2. So far each day we have tried to go they keep calling last call early. At 9 pm some days 10 pm other days. They gave us free drink vouchers but I can't find an open bar to use them. Also the bathrooms are so small and so are the rooms and all the doors don't close properly. I am very disappointed and I will probably never stay in a lepton hotel again. Also Avery noisy hotel due to poor insulation. If you value a good nights rest don't stay here
| 1 | null |
Amazing time @ a great loaction...
My wife and I (and our 2 Beagles) just stayed at the Pier 5 Hotel for a two-day getaway using an incredible Groupon deal in Feb 2012. WOW, what an experience! The hotel was amazing, situated in the very heart of the Inner Harbor. The staff were incredible, epically Empress at the front desk. The chocolate fountain presentation was great...plus free cookies, fruits, and bottled water never hurts! MAC Fitness (which is free for all guests of the hotel) is one of the very best fitness clubs that I have ever attended. Everything is in walking distance; from the Inner Harbor, to the Power Plant, to Little Italy. Truly amazing! Plus your pets can stay w/ you at this awesome resort-type hotel w/ NO ADDITIONAL charge! Lastly, the Hotel Manager, Ted, is top notch and took sometime out of his busy day to give us a quick tour of the entire hotel…a great guy! Give'em your business, I'm sure that you will not be disappointed! And PLEASE, PLEASE Pier 5 Hotel, offer another reasonable Groupon sooner than later. We already want to come back...C. & D. W from Maryland 20904
| 5 | null |
Typical Westin - Location Not Great
Westin just remodeled this old Helmsley hotel so everything is fresh and it all works...but there's nothing special about it. Ear-splitting techo-pop greets you in the bland beige lobby upon check-in - maybe the Westin wants to be a hip, groovy W? The rooms are contemporary, neutral and masculine with the usual great beds and nice showers, although my husband commented that someone who doesn't shave must have designed the bathroom lighting. Wi-fi is $14.99/day. They do have coffeemakers. The mini-bar has a scolding message on top that if you open it to store your own food in the fridge, you'll be charged. Plastic cups and lack of newspapers are a turn-off in something at this price point, as is the location. "Grand Central" is a misnomer. The station is a hike across three long blocks and there's nothing much in the neighborhood unless you're doing business at Pfizer across the street. At least there's a nice coffee/breakfast takeaway place next door. We ended up taking a lot of taxis because the subway was such a hassle (and at other hotels, I like taking the subway). As of October 4th there was no restaurant or bar - this wouldn't be a problem but this is a neighborhood devoid of bars and eateries unless you hike down to Grand Central Station. The facade is also still under construction. I'm a Platinum Starwood Preferred Guest but do prefer Kimptons now because of the free wi-fi, rooms with personality and style, newspapers, free morning coffee and afternoon wine. Why do cheap places such as Comfort Suites give free breakfast, wi-fi, fridges and coffeemakers while the "five-stars" fail to meet their customer's needs? Go figure....
| 3 | null |
Great location, boutiquey feel, renovated with good service
This place is close to lots of things and not far from anything. 1 block from Union Square. Rooms were well appointed and clean and refreshed. Front desk people were friendly. Concierge was on the top floor due to small lobby.
| 4 | null |
Great location, beautiful hotel
I spend 70 plus nights in hotels. This is a great one. Right on the water, close to great shopping and restaurants, great for walking around and the staff is attentive and professional. Beautifully decorated and uber-clean. Despite the fact there appeared to be many guests, the halls were quiet throughout the night, and my room was close to the elevator. Parking is pricey - $26 overnight in the city-owned lot adjacent to the hotel. I'll be back. Any place that can make me feel welcomed and relaxed while I'm working hard away from home is a gem.
| 5 | null |
Nice
Nice hotell, well situated close to Central Park and Museum of Natural History. Beds were hard, though, and I didn't get a thin pillow although I asked for it by the booking, several months in advance.
Clean.
| 3 | null |
Fantastic staff and great hotel to stay when away from home.
I stayed with my 7 month old granddaughter while my daughter attended a conference in Columbus. The front desk staff and all the employees where very kind and thoughtful in making us feel at home. This is a great hotel to stay at when in the Columbus area.
| 5 | null |
Excellent Hotel, Make sure you don't have a room facing the street
This is an excellent hotel, staff very efficient and friendly, great position, only one problem, we were on the second floor and the noise from the street is horrendous, deliveries to the building across the road continue the whole night, make sure you you are as high as possible and do not face onto 43rd street.
| 4 | null |
very good
the hotel was clean and staff very helpful and friendly , location is great walking distance to shops rest; and attractions would definately stay again
thank you
A Barry
| 4 | null |
Robbed!
We booked 7 rooms for a group of friends to celebrate my husband's milestone birthday. We found ourselves robbed of our possessions, our time and expectation of decent service. Our evening started with a 7 course tasting menu with wine parings at one of the top restaurants in NY. The magical evening came to a screeching halt once we arrived at this hotel. One of our guests had his wallet stolen from his room, and another's purse was taken from the bar. Our guest was actually encouraged not to report this loss to the police by hotel security We were told that the Boom Boom room was private however they were willing to accomodate us for an $8,000.00 minimum. We were directed to the other club, Le Bain, and met by a flamboyant door man who first publicly chastised a patron for speaking when he was speaking and then informed us that it was also private and you must be on the list. When we stated that his counterpart at the Boom Boom room directed us there he responded: 'That is a miscommunication. It happens here all the time'.
Another friend had a birthday the next day, and we hosted a brunch at the Standard Grill. We were served by a woman who was clearly new and struggling, it took 40 minutes to get our drinks and the manager had to intervene to get our order correct. We witnessed the poor woman pounding on the register trying to enter our food order, which arrived more than an hour after we did. Despite the fact that we had ordered an elaborate birthday cake, she took dessert orders from all our guests, then put out plates for the cake, which her colleague had to remove when the cake was cut in the kitchen. The final insult- 45 minutes to get out car from valet. That seems 'Standard' by the way- we were told that it was an external lot that serves three other hotels.
I concur with other reviews. The rooms are chic, but poorly designed. Our shower/bath area had no door so it can be fully viewed from the front door when room service arrives. Apart from a few small shelves in the closet, there is no space to put clothing in the room. Overall we were disappointed by this hotel and embarrassed as hosts.
| 2 | null |
Need decor updates and new staff
I can say that I have lessen my expectations of this hotel. I have stayed here a few times and can almost tell you how I would be treated as soon as I step in to the front desk. Every single time I check in, I'll stand there waiting for someone to help me, a "Hello" maybe. Oh no, they are too busy to check me in. And when they do, personality is colder than a freezer, straight face. If there was another Holiday Inn more west on the 10 fwy, I would gladly stay there. Unfortunately, there isn't.
And with the decor, they need a much needed upgrade. I know they went through renovations a few years back but I don't see the difference.
| 2 | null |
Never had to give anyone 2 stars
I stood at the London after seeing so many great reviews. We stood in a suite that was wonderful. The view of the whole city and facing Central Park. Now before I start, let me first say I have stood in many 5 star hotels and I am in the hotel business, and this one did not meet my expectations. First, the hotel does not have a gift shop, can't go downstairs and buy batteries, lotion, whatever you need that you forgot back home. You will have to step outside. We asked for ice sent to our room, it never arrived, there is no complimentary coffee nor breakfast, pretty odd since the rooms are not cheap. I asked a staff if there is a microwave anywhere that i can warm up my coffee and they said no. I was dumbfounded because there was a restaurant in the hotel that they could have directed me to but instead they said no! Needless to say the service was poor. I won't be staying there again. The location is nice because you have tons of restaurants and you can walk to Central Park and Time Square. They really need to work on their hospitality.
| 2 | null |
Fabulous Rooms!
Each room at the Tremont is a lovely oversized suite with a great sitting area. Traveled on business and my co-worker and I were able to work from the room and utilize the dining room table to work with plenty of space. Loved the fridge and microwave in room, could really stock up. Hotel overall was clean and very pretty. Would definitely recommend and stay again. A quick 15 minute walk to the Convention Center and the Inner Harbor.
| 4 | null |
Cell Sized Rooms
Tiny, Dark, Cell Sized rooms! Booked & Pre-paid, (on Expedia-big mistake), a standard queen
room. Bed was the entire room and had a Glass wall peering into the bathroom. Two people don't fit! FYI Reception says Expedia customers get smallest, least desired rooms. They should tell you that at booking.
I paid $80.00 for an upgrade for 2nd night and the AC was broken. Finally got a third and free upgrade to an adult sized room thanks to Richard Amparo, Asst FO Mgr.This was the room we expected at Booking.
| 2 | null |
More like a hostel
The only good thing I can say about this hotel was its location. The service was unfriendly, there were no tea/coffee making facilities in the room - only a machine in the lobby that charged $1 for anything other than black coffee. And the machine was turned off at night, so only hot water and tea bags were available. I wanted tea with milk but was told there was no milk. There was a fridge behind the counter - how hard would it be to have some milk available? The sheets and towels were wafer-thin, as were the walls. I had read on Trip Advisor that this was a "quaint, older style hotel" - we thought it was more like a youth hostel.
| 1 | null |
Why charge for WiFi?
Location: Good.
Atmosphere: Upscale
Staff: Happy, professional and exceptionally helpful.
Rooms: Tired, average.
Amenities: Ordinary
Cost: Very Expensive and extra charge for Wifi!
This seems to be a hotel mostly populated with people from Conventions who are probably being subsidized. Those making reservations individually are paying for the breaks others are getting. So, $300+ room charge, and everything is extra including WiFi.
We've stayed in much nicer Westin properties other locations.
| 3 | null |
Fairmont disappointing
I recently stayed at the Fairmont in Seattle to attend the King Tut exhibit. In many previous visits I've stayed often at the Grand Hyatt, but decided to try the Fairmont. It was more expensive than the Hyatt, and unfortunately not worth the extra money. The bathrooms at the Hyatt are larger and much better appointed. Otherwise the rooms are comparable. Breakfast in the room did arrive hot and was slightly better quality food than the Hyatt, though they forgot a couple of items on our order.
| 3 | null |
It's dated but decent
the hotel dates back to 1916 so you have to understand the rooms are smaller and older and the walls are thin and the plumbing is dated, etc. You also have to pay $40/day for parking if you have a car which sucks. The bed was decent though which is all I really care about. The location is not the greatest at that end of Market street with all the homelessness and vagrancy. If you can stomach that though there is a bus stop right out front that will take you all the way to Fisherman's Wharf for $2.
| 3 | null |
Vrooom, Vrooom!!
This hotel is located at a light on a six-lane highway, which is also the onramp for the freeway! If I had known this beforehand I would have never booked here. The noise is beyond terrible. All night long you hear the cars accelerating to get on the onramp. We were unfortunate enough to stay for three nights and our room faced the highway so I don't know if there is any better rooms in the hotel. I sleep with earplugs and could still hear the cars as they entered the freeway. I just noticed that someone commented on TripAdvisor about the pillows being bad-my son is in total agreement. I thought they were okay and my bed was comfortable. The room was clean and spacious and the AC worked. The in-room coffee was awful and I found that the breakfast room coffee was just as bad-neither were drinkable in my opinion. I don't know about all the rooms but ours did not have a microwave and since I saw one in the lobby I'm thinking the other rooms may not have one either. I think of this as a pretty standard room amenity. The breakfast selection was awful; hard-boiled eggs set out in a basket on the counter so we had no idea how long they had sat there; the milk was in a carafe and my son said it was warm; the cream cheese packets which specifically say to keep refrigerated were out on the cupboard. No yogurt, which seems to me is a pretty basic breakfast item found in most hotels. The pool area was fine and the spa jets good. The only time the morning counter person acknowledged us was when we checked out, the other two mornings not a nod or smile. I don't know if this is a Washington state Best Western thing but we missed our fresh-baked cookies in the evening. We will not stay here again.
| 1 | null |
Worst Motel in North Carolina
The room was grubby to say the least. The aircon was noisy and not very efficiant. The counterpane on the bed had cigarette holes and felt dirty. The cockroaches descended at dusk and scared the life out on my grandson. One to drive on by.
| 1 | null |
Great location, substandard rooms
We travel extensively and rely on reviews such as TripAdvisor to select the hotels we stay in. Unfortunately, the reviews for this hotel really were not accurate. It seems to us that most of the reviewers never really stayed in a 4 or 5 star hotel and were overly impressed by the location of this hotel. The good points first: the location is great, right on the beach; the pool area is very nice; the front desk people were very friendly and helpful; the rooms did have full or partial ocean views. The bad points: the free breakfast promised for stays of 4 days or more was not honored; the rooms provided a trip back to the 1970's and were screaming for updating; the beds were quite uncomfortable and the pillows had hard lumps; the mirrors in the room had "stuff" on them and were not cleaned; we were able to listen to our neighbors flushing their toilets and taking showers as well as coughing and talking through the walls; the rooms were very small and with our suitcases open on provided racks, we could barely walk around the room; several of the locals we spoke to in the neighborhood had the same opinion of this hotel with the most favorable comment being that the place was "tired". After one night we checked out and went to another hotel.
| 3 | null |
Marriott should be embarrassed
In fairness, I should begin by noting that there IS, in fact, a sign on the check-in desk promising that the entire property will be renovated over the next few months...that does not, however, excuse poor housekeeping in one of the most dismal and depressing hotels I've stayed in for some time! Even the poor lizard decomposing on the back of our sofa had apparently given up the will to live after a night there...seriously...and that was AFTER the room had been "serviced" for our arrival.
Drawers, tables and kitchen area were stained and chipped. The bath was ridiculously slippy - to the point that my husband was ready to go ask them for a mat to place into it, if I hadn't insisted that we simply leave.
We have stayed here before, and the staff are always pleasant...but there's only so much they can do in the face of such miserable surroundings. We had booked for a week - but could only stand three days. With other brand new hotels - cheaper - in the same area, Marriott cannot refurbish this place any too soon. Right now, it doesn't deserve the name, and is an embarrassment to the brand.
The renovation of the pool does suggest that the hotel could be good again in the near future - just wait until the work is done before you book!
| 2 | null |
A nice night in a closet
I recently booked the "petite" room available from this hotel's website. It was little more than a closet but the linens were very nice and it was clean. The A/C did not work (but it was cool in San Francisco that day) and the tv was at least 10 years old. But for an overnight at$120 it was a pretty good value considering hotel room prices in other places that weekend. The hotel could use a face lift, it has obviously seen better days, but the bar makes good cocktails (no happy hour) and the breakfast was reasonably priced for a hotel. They also have Starbucks in the lobby. All in all, I would not want to spend more than a couple of nights in the "petite" room, but it was fine for what I needed.
| 3 | null |
Great place for a wedding
My daughter recently had her nuptials at the Westin St. Francis in San Francisco...and what a wonderful, thoughtfully prepared ceremony! The staff had the wedding and reception venues prepared in a timely manner. All our expectations were professionally met and the guests in attendance commented on the beauty of the wedding with the San Francisco skyline as a romantic and exciting backdrop.
The St. Francis' rooms are first class all the way...comfortable and spacious!
| 5 | null |
A Good base
The Skyline is only a 10 min walk from Times Square and so a good base from which to explore New York. The room decor is fairly basic and dated but very clean and comfortable. Staff were friendly but not over bearing at all.
| 4 | null |
TOO DATED TO RETURN
We stayed at the Double Tree Hotel at Southcenter on 5 Jan 2012 and found the hotel not very pleasant. We stayed on the 7th floor and the hot water was a long time coming. The bathroom is very small and not what I expected from a suite room. The sink is out in the bedroom which is ackward if you need to get a drink of water in the middle of the night. The room, although clean, was quite dated and showed signs of too much wear. The lobby atrium open to the roof allowed noise to travel up from the bar on the main floor to our 7th floor room. The breakfast was quite pleasant in the morning and we appreciated the fine service. The hotel needs a complete make over before we will consider this hotel in the future.
| 2 | null |
I didn't want to be here!
OK, my experiences are not exactly normal of the hotels guests but here goes... i actually booked at the Adelaide Hostel 2 blocks away but becuase their private rooms were full I was given a room here instead. At first I was like WOOP WOOP! hotel at a hostel price, but after that it kind of sucked. The room was good, small, but fine for 1 person (would be a bit tight for 2) It was clean and modern and well decorated. My room was next to the noisy elevator but I guess that was just bad luck. The free breakfast was a bit lame, poor quality and choice, worse than most hostels i have stayed at. The staff were not especially friendly or helpful, they were not especially unfriendly or unhelpful either, it just felt like they were doing the bare minimum possible to get through the day. The location is good if you want to be near Union Square, but to be honest most the stuff going on is on the shore, so in future I would book down there. I certainly wouldn't pay hotel prices to stay here, and it lacked any kind of atmosphere that a hostel has. Overall I didn't like it a whole lot.
| 2 | null |
Next..........
Stay in Hyatts all the time. My three nights were three nights to many. From the check in to the check out, the room, and the places to eat were below average. There was no customer service or attention to detail. The showers lacked water pressure and didnt get hot no matter what time you took a shower.The buffet was awful, the restaraunt at the top was overpriced and the meal was not up to par. When we asked the front desk for directions to Mesa airport he told us to google it and when we asked the valet he didnt know directions. If you have two airports guests come from I would imagine having printed directions to hand out would be helpful. A very disappointing stay and if we have a meeting again in phoenix I will be staying somewhere else. Save yourself from aggravation and stay at a better hotel
| 1 | null |
Thanks for Your Northern Hospitality
As a hospitality and tourism professional, I understand the importance of good, friendly customer service. I want to especially thank Adam, Muriel, Goldie, and Marianne for their service and keeping me laughing. They made my stay very enjoyable after my hectic business meetings and the politics. Whenever you are here in the south I look forward to the opportunity to return the favor with a little Southern Hospitality.
R.J.
| 5 | null |
Great location
We changed hotels at the last minute because of the health issues at the JW Marriott. The Marriott operator lead us to believe we could have a waterfront room, on a high floor, possibly a suite due to the problem at the JW. Sorry to say, that did not happen. We received a room facing an alley on the 9th floor. So much for being a Marriott Elite member! The hotel was packed but we were checked in fairly quickly. Our room was clean and comfortable and housekeeping staff was wonderful. The restaurant has a lovely view and an outstanding breakfast buffet. The bar in the lobby is a great spot to relax after a day of sightseeing. The hotel is located across from the river and close to all that downtown Chicago has to offer. We were able to walk everywhere and take in most of the sights. We would return.
| 4 | null |
Very nice hotel
The hotel was very nice and clean. The service was excellent, especially at the front desk. Everyone was warm and friendly. The hotel is very conveniently located with many shops, stores, and restaurants nearby. The rooms are a little small, so are the bathrooms, but they are still still doable. You can tell the hotel has been remodeled because of its newness.
| 4 | null |
BEWARE OF BLDG. 600
Weddings & Noise is the name of the game. The top of building 600 is the ballroom which thumps music throughout the building till midnight. Desk staff is not helpful. Had to move rooms halfway through our stay to the other side of the resort to escape the ballroom noise. Then the new room had people running down the halls yelling till 4am. Hotel didn't even offer any compensation for the inconvenience.
The resort is definitely wedding and events party central. Was constantly blocked out of areas due to weddings (Saturday had 3 wedding going in three different outside areas).
Parking was ridiculous, too many cars, not enough spaces.
There is no relaxing times at this hotel. Just noise and lack of service.
| 1 | null |
Twearker/Hooker heaven!
Being it's a dog friendly hotel is the only reason I stayed. The rooms are old/dirty/dingy & creepy. When I pulled up the cops were there busting a Meth lab in a winnabego in their parking lot. The street along the hotel has winnabego's lined up and down it with people living in there. It's on a dark road that you don't want to walk alone on at night. There were 2 prostitutes down the hall running their business out of the room. Not somewhere I would ever think to stay again!
| 1 | null |
Horrible and useless
This is one worst place I have ever stayed at. I gave 1 star since its close to downtown (I cant give a 0 star anyhow :) ). The service was good and accepted to change my room to upper level. But the room had stinking cigar smell (It was a non smoking room btw). I know days inn has been a good place to stay in other places. So checked in at this place with that intention - but this place is a total let down. The carpet was torn and looks in pretty bad condition. Would not stay again here no matter what. The surroundings did not look safe either at night.
| 1 | null |
Awesome staff, needs updated
The staff was very nice, however the rooms were a big disappointment. They need updated, ceilings were "cobbwebbie", mattress lumpy, pillowcases wrinkled, smelled of cigarette smoke, even though "no smoking" rooms. Breakfast was nice and food good. Pick another place.
| 2 | null |
Disappointed
I have stayed at 5 Kimpton Hotels on two different vacations this past month and have stayed at a few others. They are always great with customer service which is why I was so disappointed with the Palomar LA.
Things started off badly when the person at check in was just unfriendly. She seemed to get particularly annoyed when we mentioned the slip and slide password since she had to give us two drink tickets. There was no welcome letter like at the other Kimpton's I've stayed as a Kimpton In Touch member and no mention of the minibar credit, etc.
The room was clean and the bed was comfy as usual, but the windows were shockingly dirty. I had to call down because the TV didn't work and after getting that fixed, discovered the Internet wasn't working. Was transferred to Tech Support and after 30 minutes, I just gave up. Upon check out there was barely an apology and certainly no offer to compensate for the inconvenience of having no WIFI access. Had I known there wouldn't be WIFI I would have chosen another hotel. Luckily we only stayed 1 night. (I have never rated a Kimpton Hotel below a 3.. most are 4s and 5s)
I messaged Kimpton's corporate page about the issues and hopefully they will address it. Based on the stay I just had, I can't recommend the Palomar LA and would stay somewhere else next time. Take some lessons in customer service from your fellow Kimpton Hotels in other cities!
| 1 | null |
Great Little Place
We had a number of people in the hotel while attending a convention at the LA Convention Center. Everyone agreed that this is a great little gem in the heart of downtown LA. Very funky, welcoming, boutique vibe. The staff are SENSATIONAL! The rooms are small, but that is true of most boutique hotels. The price is fantastic, especially when compared to the other downtown LA hotels!
Terrific location - walkable to the convention center, dozens of places to eat within an easy walk, we even walked 2 short blocks to the Metro station and took the subway up to Hollywood and to Universal Studios.
Nice continental breakfast every morning - the pastries ROCK! Had drinks and some munchies in the lobby restaurant/bar one evening and enjoyed it a lot. Great atmosphere sitting in front of an amazing fireplace with a glass of wine and some goodies.
| 4 | null |
Great location. Beautiful Hotel. Great staff
Wonderful hotel, swank. Great staff. The hotel has as luxurious feeling and all rooms have a balcony. The executive lounge had a fantastic breakfast (high quality bakery and plenty of fresh healthy options).Hilton offers also high end toilettries that make the stay even more enjoyable.
| 4 | null |
Average Conference hotel in good location
Difficult to beat the location, public areas good but in places looks as if some work will be necessary sooner rather than later. Rooms very good, large & clean, usual rip-off for broadband but an amazing $7++ for a bottle of water by the bedside!!!! Again one or two parts of the room suggested that no-one goes round looking at the paintwork very often.
Valet parking efficient but complete absence of bell-hops at arrival
Apparently impossible to fix "The System" so that four people each had the correct names on each room - instead we all had to sign the name of the guy who made the booking for breakfast and in the bar and it all went on his tab despite numerous representations - I don't think anyone wanted to call "The Office".
Good for conventions and the breakfast was good
In general few smiles from the staff - seemed to be an "I do my job and that's it" attitude - e.g no-one seemed to know there is an ATM near the lobby when asked where to get cash - sent to a bank round the corner........
I'd stay here again but only because of the location
| 3 | null |
loudest hotel i have ever stayed in
we have just returned from new york this was our second visit this hotel was clean and tidy but the doors in the hotel room need to have something done with them they are so noisey its unbeleivable we stayed on floor seven with a upgrade from the receiptionist when we checked in we did complaine about the banging doors but where told to call done when this was happening and the security would come up and sort it ,but by the time security got up in the lift it all went quite we ended up using the virgin ear plugs when we went to sleep to see us through the night location of the hotel is great but if you are a light sleeper dont stay here there is a good irish bar across the road from the hotel very good food and live music plenty of restaurants to eat out in and nice deli where you can stock your room up from we will be going back to new york but hotel again because of the noise
| 3 | null |
Kenny and Santos are FAB but not the hotel :(
On first glance the hotel looked promising. However, the room my husband and myself were given was severely 1970's - wood chip paper would you believe! No inbuilt air conditioning only a noisy air conditioning unit, bathroom adequate, small room, no safe,
As my husband has travelled to a lot of Crowne Plaza hotels internationally, this was so poor that it is not fit to be classed in the Crowne Plaza group and would fit more readily into a Holiday Inn or less. It was my 50th birthday treat but I didn't know I would be transported back to when I was 10!!!!! When we complained about the rooms we were told that this hotel was previously a Holiday Inn not too long ago and they were trying to update the hotel. If only we'd known before!!
There was hardly any choice at the breakfast buffet and I wished my husband hadn't eaten it as he was sick shortly afterwards.
ON THE PLUS SIDE KENNY AND SANTOS WERE ABSOLUTELY GREAT, GIVING US LOTS OF INFORMATION AND HELP REGARDING WHERE TO GO! HI TO BOTH OF YOU!
| 2 | null |
Great stay
Rooms were great, got a coffee pot in the room if requested. I had a mediterranean king and it was very spacious. Not much of a view, which was disappointing but the room was good. Had a fridge in it which was helpful. Also a jacuzzi tub. The complimentary wine hour was very nice.
| 4 | null |
Did not provide in room Wifi as promised, inconsistent stories to me and to Priceline, general rudeness
Booked a room with in-room Wifi because I needed in-room Wifi.
Got there and they told me that there was no in-room Wifi because of renovation. I complained and they told me there was no solution.
I complained to Priceline (where I bought the room) and Days Inn told Priceline that they had told me on check in that they were giving me a room without Wifi, that if I had objected they could have given me a room with Wifi but now it was too late.
Were they telling the truth about the Wifi on check in or to Priceline? Who knows... but clearly they were lying one of those times.
I called up Priceline and demanded a partial refund. Days Inn finally agreed to give it, but complained to Priceline that I was being rude and that was the only reason they agreed - so I would leave the lobby where I was calling Priceline from.
Frankly, I think it is rude to sell a service you don't have. My heart bleeds for them.
It will be a cold day in Hell before I stay in another Days Inn.
In addition, the elevators were terrible - waited forever, no indication if they were going up or down.
| 1 | null |
A cozy, warm and romantic spot
The White Swan Inn is in a great location, close to both attractions and transit to points all over the city. The entire staff was helpful and courteous. Andy typified their attitude; he met us with a smile and offered us detailed advice on what was happening in the area every day.
Our room was large, but cozy. The huge bed, the fireplace and the tub were all lovely. The dining room, sitting rooms, and back patio were great places to relax. Even the elevator was charming.
| 5 | null |
Old, damp and souless.
The reception and lobby are dated, the beds were comfy but the bathroom was so damp and dirty that I wore my flip flops while in there. The bathroom walls were damp and had rust and mould stains, the carpet smelt damp and this ruined a hotel with nice and helpful staff. I got the impression this would be more suitabel for people travelling for work, I would not advise tourists to stay here. I wouldnt recommend this hotel to anyone, which is shame if not all bathrooms were this bad.
| 1 | null |
I will not return
The cold water offered at check-in and pleasant staff were nice touches. However, noise & location are key factors. I am not a very light sleeper but I chose a suite at this Fairfield so that the A/C fan that's often noisy at Courtyard Mariotts would not be right in the bedroom. Sure enough there it was, right next to the bed! Although I didn't really need the cooling of the air conditioner, when I turned it off there was lots of highway noise from nearby Stemmons Freeway. In addition this location is a commercial desert, with very few nearby restaurants. If there are any good restaurants in the nearby Hilton Anatole, the lists provided by Holly at the front desk didn't include them. The fitness center is in the adjacent Courtyard Marriott, but the first secton of the outdoor pathway is poorly lit and feels unsafe. In addition, the security locks through the pool are (to return to the Fairfield) were not operational. Finally the decor needs an upgrade. The property looks tired.
| 2 | null |
Will not stay there again
We had a terrible experience at this hotel recently. There were large flying bugs in our first room. They moved us to another floor and we also had the same bugs there. Our keys never worked, and we spent a great deal of time going back to the front desk because we couldn't get in our room. We were told to call from the house phone on our floor if we had any more problems with the keys. We tried several times- but no one ever answered! We were offered free breakfast as compensation but I don't think that this was enough for all of the inconveniences.
| 1 | null |
At home away from home
We have stayed at the Rancho Bernardo Inn several times, the most recent being for a family celebration with our kids and granddaughter. In a word, the RBI feels like home. From the minute you step out of your car, through registration to checkout, you are treated as welcomed guests to a family who really care that you’re there. Assistant Manager Maureen Carew leads a group of staff who genuinely care about you and each other. Home… from people gathered around a table in front of the fireplace with a glass of wine putting together a puzzle to children learning to swim in the pool. Home… where Arlene in the spa personally takes it upon herself to make sure you are pampered in quiet luxury and enjoy relaxing peace at the adult-only, private saline pool and surrounding cabanas. The spa staff, including Corey, Ashley and Gina, will completely spoil you.
Little things make a big difference… the little tent set up for our granddaughter in her room to the welcome wine/cheese platter greeting us upon arrival. The RBI grounds offer seclusion with old-world charm… glorious fountains, roses, floral trellises, herb gardens. The property spans an exquisitely manicured golf course. Whether you visit RBI for a function or a quiet get away, take time to stroll the pathways.
While there’s always room for improvement, the RBI staff is responsive and dedicated to making sure your stay is remembered fondly, that your needs are addressed promptly, and that you feel at home during your away-from-home experience.
| 5 | null |
Wonderful Resort in Northeast San Diego County
We stayed at this wonderful resort, along with our extended family groups and some friends, during the weekend of our son's wedding in October, and everyone had nothing but wonderful things to say about this place. The staff was completely accommodating and kind and wonderful to deal with, especially our catering manager who helped us to arrange a charming and completely delicious rehearsal dinner there. The valet staff was incredible in helping me with all of the extras I had to transport for the rehearsal dinner there and the wedding things I had to transport to the wedding venue a few miles away. They really made it so easy for me, and I had been dreading the logistics of the transporting aspect. The food at this resort was really great, too. The main dining room is undergoing a complete remodel, so we were unable to take advantage of that part of the dining, but the chef is amazing, and the room will be done later this year, and I have no doubt that it will be truly lovely. Some of our family groups had children with them, and there were wonderful activities and amenities catering to their needs as well. Our bride and her attendants thoroughly enjoyed their day at the spa being pampered with massages and having a beautiful, relaxing lunch at the spa's special pool and cabana area. We all wished that we could have stayed much longer, especially the golfers among us! We did not have time to play on the beautiful tennis courts, unfortunately, but that is another option for guests. There are many lovely patio and garden areas throughout the resort, both inside and outside, in which to find a quiet place for reading or just relaxing and quiet contemplation. In addition to the wonderful amenities at the resort itself, the location on the
I-215 is perfect for getting around all of San Diego County and to all of the wonderful activities that area of Southern California has to offer visitors--wine tasting, Wild Animal Park, Qualcom Stadium, Balboa Park, the great San Diego Zoo, beaches & towns over on the coast, downtown San Diego--all within a short drive. We will definitely be returning to the Rancho Bernardo Inn.
| 5 | null |
Average, Clean Business Hotel
We arrived late in the evening and everyone was really nice, although the front desk person seemed a little annoyed when I asked for a second cookie for my wife. Could have been a long day for her, no harm no foul.
GOOD
We got a room close to the lobby (but even the porter was telling us how hard it was to get to some rooms).
It was clean.
We had asked for extra pillows and they were there.
NOT SO GOOD
The shower's water pressure was pathetic, so was the shower curtain.
The bathroom was in disrepair.
A little bit of a funky odor (cleared up by opening the window).
They advertise that the airport shuttle runs every 15 minutes, but at 6:30A there was no bus there and we were told it would be 20-30 minutes before the next bus. If you were rushed for a flight and depending on them, this would have been stressful.
The staff at the coffee stand in the lobby could not have cared about what they were doing less.
| 3 | null |
florida couple
Our disappointment started when we couldn't find the hotel. The address is on Broadway so you would expect to find some sign of the hotel on Broadway. No such luck. They put in a restaurant which took up the entire front of the building, so the entrance was on 77th St.. I was born and raised in NYC so I should have no problems finding someplace, neither the driver or I could easily find this place. Check in went very well and then we went to our room which was supposed to be a "Panaramic Deluxe" with views of the city sights. We had a view of another hotel being built and all the noise associated with construction. We paid extra for a balcony and the balcony was the size of a cigarette carton with no furniture. We had a super small room with 1 chair, no desk, no table of any kind. They advertise bathrobes in the room, none. Then say they are supplied on request. They advertise a public balcony on the 14th floor-it was closed and did not have any furniture. The room was a total disappointment. I would not return or recommend this hotel.
| 2 | null |
Friendly Staff, Clean Spacious Rooms and Close to the Airport
It is tucked in a street off the frontage road off the highway so get your directions right, since this part of San Antonio is a bit tricky to navigate. When you arrive you would be greeted by friendly staff and soon you are in your room, in my case, today it was a large room with a separate desk for working. and Free Fast Internet and also a reasonable breakfast in the morning in spacious dining area
| 3 | null |
Well Located Tourist Hotel
In all fairness, I usually stay at a hotel that is more than twice per night, without taxes than we paid for two nights including taxes and breakfast at this hotel. The staff was very pleasant, the location on 55th & 7th is great. Rooms are a bit dated and nothing special and the baths could be upgraded, but for the price, a good deal. This is definitely a tourist hotel with most guests from foreign countries, but for an inexpensive hotel, this is the place to stay.
| 3 | null |
Old hotel with very rude staff .
Old hotel , they cold it trendy but it is far away from this. The rooms are so small , the bathroom to , everything is old and smelling. Rude staff , bad management. The had selling out our room , the most expensive one , and they geive us the chippes one , the queen room . No many back , no excuses, just " we sold put your room " !!! The manager did't get in touch with us , never see him !
| 2 | null |
Dirtiest hotel I know
Unfortunately had a horrible experience, the room was extremely dirty and it had a really bad odor (stinky feet - moldy - old), probably due to dirt accumulation over the years and also due in part to the fact that the sliding door to the balcony was stuck and didn't open, therefore no airflow. My crawling baby ended up with black hands and knees after crawling around for just a little bit ...so disgusting!!! We let the front desk know about this, and they did nothing about it, then we asked to be moved, they kept telling us that everything was full and to check back the next day for availability, next day asked again, they told us the same thing day after day! My mistake: is that we didn't move to another hotel from day 1.
E V E R Y T H I N G E L S E:
P I C T U R E S on their website are deceiving, don't be fooled.
The S U I T E was smaller than other hotel rooms, can't even be compared to a regular size suite, you can almost touch the refrigerator with your toes while in bed, also the room seemed pretty dark, you always need to have the lights on.
The B A T H R O O M was clean enough, though not updated.
K I T C H E N: Refrigerator's freezer didn't work, had small microwave and coffee machine.
I N T E R N E T: Horrible reception, you need to go to the "1 man" business center, and hope that it's available or you have to wait in line.
T V , old style, no flat screen here.
BED horrible, beds must be 20 years old! had bumps and depressions all over, we all had bad sleep. I'm glad our vacation is over!
B R E A K F A S T: boiled eggs, cereal, toast, coffee and waffles, full of people, guests need to eat standing up or in their rooms, they only have around 5 tables.
V A L U E: Bad bad bad value, paid $119 to153/nt + tax, if you can, you better spend $20 - $30 dlls. more to get a 100% better hotel, well worth it.
L O C A T I O N: Not the best, right next to a power plant on a eerie area of the town right next to a noisy freeway, but close to the Riverwalk, Market Square or the Alamo (but not walking distance).
P O O L nice temperature but too much chlorine in the water, relatively small, no towels available.
The Bottom line is that we will N E V E R stay in another Best Western hotel anywhere in the country, and I'll tell everyone I know to avoid this hotel chain, for the price, you can find a Hilton or a Marriot for just a little more or at least a Hampton Inn, Best Western I S N O T a good value hotel.
| 1 | null |
Only a W in name
I booked at short notice for a convention so the price is crazy and not the point. I was expecting W quality, but it's not. This was a holiday Inn rebranded and nothing about it is W. The bathrooms are tiny. Staffing is holiday inn level. With one exception who ran the breakfast the staff are sour, inefficient.
| 2 | null |
Just an ok property
I only stayed two nights for business and had a late check in. The hotel was just just above average. You can tell they are doing their best to update the property as power washing and paitning was going on to upgrade the exterior. The rooms were adequate, again a little dated and no effort was put in while painting to cover the handles, brackets, door jams, etc.. so you can definitely tell where they cut corners.
I would probably stay elsewhere if I travel to this area again, there are plenty of options and the 179.00 a night I paid was steep compared to other properties close by.
We did spend time in downtown Dallas so it was easy to get to from the hotel, the area around the hotel is pretty ran down as well.
The front desk folks and the people that cleaned the room were top notch, so I have to give a shout out to them for taking such good care of their customers.
If you can get a good deal on a room here it would be worth it, but again 179.00 a night is a little steep for what you get.
| 3 | null |
question??
There is a sign on the wall next to the steps going to our room about there being cancer causing substance on the premises.... what the heck is that about???
| 3 | null |
A maze of buildings and oddities
This hotel is a poorly laid out property that requires one to weave in and out through buildings, parking structures, and patios. This is the 3rd time that I've been at this hotel for conventions and I have never enjoyed it. The oddities of this property clearly come from the unconventional blending of old, older and new. The latter are high-rises that were fit into the rear of the property while the front buildings were added over time as demand for rooms increased. Staff was friendly. The Regency Tower room that I had was dated; old interior furniture, drapes, and bedspreads are something that one's grandparents might like.
| 3 | null |
NYC Convenience
First of all, when selecting a hotel in NYC, you can't assume you will be getting a gigantic room as you would in many other cities. NYC living and staying is much different. A cozy room is just what they say, cozy. It has a bed, a small closet and small bathroom and this is it.
As far as amenities, the room has everything. Comfortable bed, television, cable, a/c, closet, and a bathroom with a great rain shower. The W is located in Midtown West, in the heart of NYC and with everything you need within walking distance. If not, grab a taxi out front or walk 1 block to the subway.
My ONLY downfall to this hotel would have to be, first the elevators. The cards don't always work in the elevator and can be challenging for a first time user. Second, I was charged 105 for parking for one night EVEN after they had to call for my car twice because they didn't know where it was.
I would probably stay here again when price is right.
However, if you're looking for a spacious rooming in NYC for cheap, you will not find it at ANY hotel.
| 3 | null |
Average property - great service
I stayed at the downtown Houston Crowne Plaza on a work trip in February. The hotel itself is fairly average - but it is clean and the staff (from service crew all the way to the manager) were excellent. Every employee I interacted with was friendly, helpful and made me feel like the most important guest.
The room was comfortable, and on the executive floor, tempurpedic mattresses are a nice touch. The location is decent for downtown Houston and its proximity to the interstate makes it easy to get to. There's a sundry shop in the hotel that is convenient, and the exercise room was okay. The pool looked decent, but it was February.
I would stay there again.
| 4 | null |
Magnificent Hotel on the Magnificent Mile
The Drake has fantastic old world charm but manages to still feel hip and relevant.
As soon as you enter the lobby you know that you are in a true classic. The decor is beautiful and the staff very gracious and friendly. The rooms may not have all the electronic amenities of a super modern hotel, but the classic charm and feel more than make up for it.
The location at the top of The Magnificent Mile is absolutely perfect - you can walk to everything but it is just slightly removed from all the hubbub.
Also, the service is outstanding. My sink was slightly clogged - I called guest services and when I returned about an hour later not only was it fixed but they left a little note telling me so. Nice touch!
Breakfast at The Drake Brothers was good; I would suggest ordering off the menu as opposed to the buffet.
Also - Hilton Honors members get fantastic upgrades here - or at least I did. The Executive Suite with a lake view is amazing!!!
| 5 | null |
All around great
Great location in theater district. A few streets from Times Square. European style so that is small rooms but who goes to New York for a big room? All you need is a good location, comfort and safety. The subway stop is down the street. The staff is nice and very helpful. Only suggestion is to replace the very loud AC.
| 5 | null |
Despite sullen hipsters, the Ace is A-OK
I stayed at the Ace at the recommendation of a friend, and after stopping in briefly at the one in Portland, knew what to expect as far as vibe and feel.
Our room was small, cosy and comfortable with a HUGE original work of art on the south wall. It bordered Wall St on the north side so got plenty of street noise. One of those days featured a parade of dump trucks working the adjacent property, but not a huge deal (as we expected city noise at a city hotel) but bleepin' bad timing for that day.
The Ace isn't going to be for everyone; it has the usual conventions but they're packaged in a unique blend of artistic fortitude and stubborn independence. There's a serenity to the atmosphere and a deliberate attempt to keep things unconventional... conditions that are ideal for some classic hipster sightings. Hotel staff are friendly and welcome, but the clientele are definitely doing their best to keep to themselves. We saw more dudes dragging themselves around in sullen displays of indifference. I've never seen a breakfast room so full of people trying their best to pretend they were eating alone.
If you're booking a room, there are options for a shared bathroom or a deluxe with your own biffy. Do yourself a favour and ask for a room away from the road. Soak up the artwork and the beauty of the differences that the Ace provides.
And if you're a fan of Portlandia, google their parody of "The Deuce Hotel"... it's bang on.
| 4 | null |
LOVELY.
We just stayed here in July for business. Very nice hotel. Lovely. Spacious modern rooms. Beds are very comfy. The shower is awesome. Very clean room. TV is awesome. Starbucks in the Lobby. The Front Desk staff were all very accommodating. For some reason one day when we returned to our room, it was never made up. We were heading out to dinner and mentioned our room and the front desk staff immediately apologized and jumped right into action. We came back and the room was beautiful. All extra towels. Bed turned down. Just very welcoming.
| 4 | null |
FANTASTIC NIGHT!
Last min trip to catch a Diamondbacks game and we were just looking for somewhere to stay that was close to the stadium! Boy were we excited to find somewhere that didn't cost more than our game tickets! we only stayed a night and were very happy to see how clean it was. staff was very friendly and informative! Would recommend it to anyone! Thank you Mr. Patel we shall see you again soon :-)
| 5 | null |
Always good!
I have stayed at this Red Roof and several others and have always had great service. The rooms are clean and comfortable, and the staff has been friendly and helpful. It is a great place to stay with reasonable prices. I am frequently in Phoenix for overnight trips and usually stay at Red Roof because they are clean, comfortable, and reasonable. Not a 4 star as far as fancy but in my book they are as good as any high end hotel.
| 5 | null |
Nice hotel- for a 4 star hotel- the service is very poor
The hotel is nice but their service will need to improve. Recently, I stayed here and I checkout from the hotel on Oct 25, 2012 (room no 1121). I left my Juicy Couture black wool sweater in the room I stayed. I called the hotel twice on Oct 26th and 29th. Both time, they told me they found the sweater and reassured me that they have the policy to keep it for their clients for 30 days. On the second call, I left the specific instruction to the employee informing him that my friend would pick up the sweater on my behalf in 2 weeks. And he assured me that they would make a note of it and keep it for sure and hold it for as long as 2 months. I appreciate the gesture, but 2 weeks was all I need. Alas, two weeks later, on Nov 10th, I called the hotel with the intention to ask the staff to get the sweater ready for my friend to drop by and pick it up on that day. The staff couldn't find it. He promised to call me back three time. He only did once and I had to follow up with the hotel numerously. When I called the hotel again to follow up and inquire whether the sweater was gone, he reassured me that it was not and he would search for it again and get back to me on that day. He never did. I called the hotel again on Oct 12. They have the sweater information and the specific instruction I left noted in their system. Again, the staff promised to look for it and would get back to me in an hour. Still, I heard no news. The sweater was an expensive piece from my late grandma and it has sentimental value. For a 4 stars hotel, I expect a decent/ fair service especially after I left a specific instruction. It was only 2 weeks and the hotel seemed to have misplaced my sweater and repeatedly failed to contact me back as promised.
| 2 | null |
Very Swank, Great Location
The W Washington Hotel is located near the White House (across the street from the Treasury Building) and within walking distance of Metro Center and several Smithsonian Museums, as well as the Corcoran and Renwick Galleries. We had two adjoining rooms; a king bed in one and two queens in the other, with a view of the Treasury Building and frequent sightings of Marine One landing or taking off from the White House, which was really cool. When you enter the W, you first notice the swank decor. There is a lobby bar which has chairs, chaises and couches in red, white, and black with silver accents; beautiful chandelliers which light up in a variety of colors, a great bar and amazingly high ceilings. Unfortunately, we arrived after 10:00 p.m. and the bar already had last call so we couldn't sit in the lobby and have a drink while waiting for the rest of our party to arrive. So we went up to the room and ordered room service, which was pretty prompt (faster than they said it would be, and they pointed out that the tip was already included which was nice to know). My daughter's mac and cheese was amazing! We had the charcuterie plate which was smaller than I would have expected but also very good.
Meals for our group were on the rooftop every morning, which has a fabulous view. It also is a bit of a hot spot and I was warned by a friend to not get a room in a high floor. We ate breakfast the first morning in the J&G restaurant, and I was shocked by the bill for five of us (no kids menus), but the food was very good. We also had an event at the patio outside of J&G which was quite good (BBQ, drinks, etc.). My only complaint with that one was that the desserts were a little lackluster. But definitely go to the roof top for drinks; if you want to avoid the club scene go in the afternoon.
Back to the rooms. The rooms were a size that you would expect from a city hotel (small), but they were very comfortable and nicely appointed. The bed was incredibly comfortable, and the blinds let the room get very dark so you can sleep well. We were there during the storm at the end of June and the flag pole was outside our window; in the 80+ mph winds it made a lot of noise but what else would you expect? My only complaint with the room was that the shower (which is a rain shower and fantastic) leaks water all over the place, and it took us a while to figure out that we had 4 towels, not just 2. Some folks were put off by the fact that the shower is frosted glass. In the room with two beds there is a curtain you can pull for privacy, but it's not that private. Also, when you have adjoining rooms there wasn't an easy way to prop both doors open, so they kept slamming. It also took me a while to figure out where the outlets were under the desk (seriously). These issues are minor. In general, I would recommend the W Hotel highly. It was fun, swank, and we had a fantastic trip.
| 4 | null |
Horrible horrible service!
This was some of the worst customer service I have ever experienced. One front desk staff member in particular was so rude and so disrespectful that we considered walking out and losing whatever cancellation fees would have applied.
The rooms are small and nothing special; I would definitely recommend taking your business elsewhere, the staff obviously doesn't care if you do.
| 1 | null |
If you like the vintage building feel, this place is it.
Everything from the wall paper, to the closet, to the door that takes two men to open, to the tiny sink to the smell reminds you that the building has been there for a while and that the hotel has attempted to keep the original decor. Personally, I prefer a super modern hotel. However, if you like the vintage feel, you may love it. I reserved a king bed as I was staying just me and my husband and when I got to my room I realize I was given two fulls. They were not able to give me a different room as they told me all rooms were booked.
The location was perfect for me. I was in Chicago for work. It was minutes to the busy,touristy Michigan Ave and minutes to my work. There were also many theaters around, although I didn't have the time to partake.
I wouldn't stay again but I'm not a vintage building type.
| 3 | null |
Disappointed
Our Room was nice but the walls are paper thin. There were two college teams staying in the hotel the same night and the noise was horrible. We called the front desk and that helped for a short time but the loud talk, yelling, giggling, and slamming of doors countinued until early in the morning. In short, it was a sleepless night. To make matters worse, there is no free wifi or breakfast
| 2 | null |
OH the Pain...
I would not stay here if you paid ME!
This hotel lies!!!
When I called to confirm my "smoking" room...I was told that the whole hotel is NON smoking. So strike one up for the non-smokers of the world. :(
Not only is it NON smoking, parking is $10 a night, a refrigerator is $10 a night, and they cannot guarantee that their shuttle will be able to take you anywhere...
The guy on the phone said that his manager said that it states that this hotel is completely non-smoking all over its website.
Well...Holiday Inn...it is not. It appears in searches for "smoking hotels columbus ohio" and it also states Smoking or Non-smoking rooms on the Holiday Inn website.
So from now on...no more Holiday Inn for me.
| 1 | null |
Change the "T" in "hotel" to "V" and that sums it all up. (Hovel)
Upon arrival first impressions were to check out again quickly, but decided it couldn't be all that bad in the rooms, wrong, it was worse than we feared. Tiny rooms you could barely walk between bed and wall, dirty walls in every room, the wiring was extremely suspect, and the air conditioning unit above ours dripped onto the one outside of our room all night - it was like the chinese water torture. We asked for extra towels which we only got for one day, extra pillows which we had to collect ourselves from reception. It was NOT good value for money. I would not use this hotel again if it was the only room available in New York. Please see the pictures on the review sight it really is as bad as the pictures show ref the electrical sockets etc. On the last morning of our stay I killed a cockroach which was climbing up the wall - I checked out before he did.
| 1 | null |
Excellent staff is the best I can say!!
I cant believe some of the reviews here regarding this hotel...
The best thing here are the staff, they are helpful and friendly and went out of their way to help us out with anything we needed.
We were a family of 5 my husband and myself and 13 year old in one room, and my father and 18 year old in another. Unfortunately after booking in advance they couldnt seem to get a room next to each other and we were on two different floors. Now this place is like a rabbit warren and you had to get two lifts to get to the 7th floor! My father was very confused and found it hard to find his way around.
The breakfast is included....but!! Its like eating at McDonalds and you have to clean up after yourself!! It was just like school camp!!
The rooms were average, dark...the airconditioning system was the oldest systems I have ever seen and were extremely noisy. The sheets on the bed were also old and thin and looked very warn out!
We stayed here three nights at the end of June and were back in LA on the 22nd July for three more nights. We stayed elsewhere....
| 3 | null |
party hotel.
Service is friendly. room is clean and big enough.
it was a bit noisy since it next by Venice beach, music from bar stop about midnight.
Air freshener in hotel made me headache all the time, it's lucky they don't use it too much in room.
rooftop bar share the same elevator with guestroom, you can expect to ride it with full crowed drunker sometime.
Location is right front Venice Beach, but the area is a bit scratched.
Parking is like $38 per night. Use street parking instead.
| 3 | null |
The lobby is beautiful but the rest of our stay was disappointing.
Our room was small and this is an old hotel, which I was expecting. However, housekeeping was really disappointing. No soap in the room, the towels were almost nasty and the carpet really needed cleaning. When we called and requested anything from housekeeping, it never arrived! The concierage was terrrible and no help at all. Location is good, but I would recommend other hotels in the area!
| 2 | null |
I will always come back
I just stayed one night at the Omni Hotel because in the first hotel I wasn't able to close the windows. With the extremelzy loud outside traffik was it impossible to sleep.
This hotel here has very nice staff members. The desk clerk was the friendliest of them all.
She was patient because of my untrained English.
The lobby is a very nice place to hang out and realax or to meet interessting people.
I felt at home at all times. Its at a great location to.
My room had a nice King sized bed, a somewhat small bathroom, a flat TV set, a coffee maker, a fridge, a safe, an iron
ad two beautiful mirrors. There was a basket with snacks and refreshements. Even a swiss Toblerone chocolate bar.
The highspeed internet is really high speed. Like I am used to at home.
And for me the most important thing was that i could sleep loke a baby without being disturbed from the outside street nor the air conditioning system.
You have to stay in this hotel. It's a mist for everyone.
| 5 | null |
Can't put lipstick on a pig
they tried to put lipstick on this pig of a hotel. Lobby is nice. Staff is friendly and helpful. Rooms are simply awful. There is no other way to say it. Bed rests on a platform on the floor. No dresser. No desk. No coffee maker. No closet. Painted cement floors. Outdoor carpeting in room. Dark colors. Poor lighting. I was scheduled to stay for 3 nights and left after the first because I simply couldn't stand it. Very uncomfortable stay. Graffiti edged into elevator doors and walls also. Not a nice place. Unless you want a dorm room-like experience, stay away.
| 1 | null |
sheets don't fit, refrigerator doesn't work, no fitted sheets, door left open- what next?
checked in to find the refrigerator not working and reported it to the desk. I was told someone would look at it immediately- no one ever reponded over our 3 day stay. We then went in search for some cold drinking water- none of the vending machines on three separate floors worked!. Went to the desk and they did at least get a bottled water at no charge.The 1st night we discovered the room didn't have fitted sheets on our king size bed. within 20 minutes of sleeping on it each night the sheets would all pull off the mattress. After returning from the buffett breakfast the first morning of our stay I discovered our room had already been visited by the cleaning service but the door was left ajar by the staff and they were no nowhere to be found on the floor. This was very disturbing as our room was adjacent to the elevator. When we reported it to the desk- they assummed we left it open, but would "look into it". Restaurant food was OK, breakfast buffett average. overall not the best choice-poor customer service from the hotel.
| 2 | null |
Like all the Water Features
I enjoyed the water features of the hotel & am sure the chairs on the little patio near the water would've been lovely (too cold one night & occupied another).
Elevators are a little slow & no central stairs that I could find (didn't try that hard).
Very friendly staff.
Quick check in/out.
| 4 | null |
Excellent Service
I stayed here with my cousin on our trip across the country and it was great. The staff was very friendly, in particular A.P Singh was extremely helpful. We told him everything we wanted to see in Austin and he gave us great recommendations and made us a map with detailed directions with everything we wanted to hit. He recommended a great rib place and was extremely courteous and friendly. Made our stay in Austin a good one :)
| 5 | null |
Great Experience-Super Value
You will not find a better location in Chicago for access to the Magnificent Mile unless you pay double + the going rate for the Rafffaello. Our room was completely remodeled including bath, furniture, TV, and the best bedding we have ever experience. The staff was excellent and very helpful. !8th floor bar is at 40's hot spot. For a quieter cocktail and snacks try the lower level bar at the nearby Drake hotel. Just a block away on Michigan avenue there is an excellent coffee shop for breakfast plus a Cheesecake Factory with outstanding food at reasonable prices. (At Michigan and Delaware on Lower Level) Macy's, next door, has a sensational 2nd floor boutique of food service areas...even if you do not eat there, just stop and look.
We have stayed hundreds of nights (literally) at the Drake and many other great hotels in downtown Chicago. This is now our future Chicago hotel.
| 5 | null |
Paper Thin Walls
I stayed here for business this week and thankfully only had to be there for two nights. The walls are painfully thin, I could hear the newspapers being dropped off in the morning to give you an idea. Also, tvs were very small given the distance from the bed. Just not a fit for me.
| 2 | null |
The most horrrible hotel I've ever seen!
We had a trip to NY this September 2012 and booked Wellington mainly for the location and the website where the rooms in the pictures they show looks okay. What would be my surprise... HORRIBLE HOTEL!!!!. The lobby smells and looks so old, the elevator small, old and durty. The room was just discusting, I couldn't even sit in the bed. The bed had two sheets one trying to cover the mattress which was short cause I could see how durty the mattress was and one to cover yourself.
My flight was delayed, I arrived @12:30am and I had to use their Free internet( the only good they had) to look for another hotel. Thanks God! Sheraton which is like 2 streets from there had rooms available and @1:30am we had to walk to sheraton. Wellington charged me one night even I stayed in the room for 1 hour... Guess I didn't care because all I wanted was to leave that horrible place.. more time there and I would probably get sick. Sheraton is two streets from this discusting hotel, and is Nice, clean, good service and great location... My advice DO NOT STAY HERE!! I travel for work all USA and this is most horrible place I have ever seen for $258.00usd ++ per night.. Discusting is the word to describe it.
| 1 | null |
money lost & no response with inquiries
I foolishly had put $60.00 in one of the bureau drawers and when we checked out, it was missing. Inquiries to the hotel brought no response. Other than that, the rooms were clean and the breakfast was great.
| 1 | null |
5 Star Hotel Missing Features
Traveled to Hotel Monaco Baltimore (Kimpton Baltimore) for business during 6/25 - 6/28. The location is close enough to walk to the Baltimore Convention Center, and the harbor. This is a historic building that was nicely renovated and well suited for the adult business traveler.
The rooms were large and well decorated, but my room appeared not to be very clean (especially the carpet). I found a brass tack in the carpet which lodged into my bare foot while staying there. The bed was only made once, and the bathroom restocked once. Other than that, the beds were comfortable, and the bathroom had a nice shower and vanity.
During the summer months I always look for a hotel with a pool, this one did not have that amenity. It would have been nice especially while it was 100+ degrees outside for several days in a row.
It also seemed that every night I was awakened to the sound of loud police and fire vehicles. This happened every night for 4 nights in a row, which can be annoying when you are trying to get rested for long work days at the convention center.
The complimentary wine happy hour was a nice touch that no other hotel I've ever stayed in had. It helped to unwind at the end of a long work day.
Local restaurants were all within walking proximity. B & O was nice for breakfast, but a bit too expensive. We ate at the Kona Grill, Foga de Chao, B & O, and Ruth Chris' Steakhouse. It was within walking distance to the LIVE Baltimore outdoor areas, too.
| 4 | null |
Better than the Barclay
This property is a lot better than the InterContinental Barclay - clearly money has been spent on refurbishing it to a higher standard. Rooms are large, clean and modern. The wifi works well in the room. The gym is reasonably well equipped. Front desk service was very good.
Only concern was that they closed the breakfast area for a large group whilst I was there, so no breakfast available other than room service. Minor niggle given the number of other places nearby.
Rates - they fluctuate so if it's price you are after shop around.
| 4 | null |
Dated but well located
I spent nearly two weeks here recently. The good: Parking is included! (a bargain for central San Fran). Location is excellent, in china town, 10mins walk to the ferry building, 10mins to Union square and 15mins to Fisherman's Wharf/Pier 39. Free Wifi. Coin operated laundry. The bad: Well there isn't anything bad really which is how I'd like to sum it up. The rooms are dated but clean. Walls are too thin perhaps. No aircon but a very effective and noisy fan heater. It's a 70's motel still sporting a 70's style in the middle of a built up area. Bizarre. Go in with your eyes open. But if you want 1)parking and 2)free wifi at a 3) low price in a 4)very convenient location for discovering San Fran then it's very hard to beat.
| 3 | null |
3 stays...and it keeps getting worse
The people that work here by and large are ok, but some have no idea what the quality bar is at a $200/night hotel. The lady that manned the "At Your Service" help line was not able/willing to get me an alarm clock for 1 hour..though she was able to provide a bar of soap! This was on June 18th, 2012 at 10:30-11:30 pm local time, in case the manager is reading this. She should probably find another career.
Avoid this place and go somewhere where the service staff understands service. The engineer that didn't show up was someone by the name of Diaz I think. I had to do downstairs to the reception around midnight and raise a fuss to get a clock. Another engineer "Eddie" showed up at the reception with a clock and set me up. Thank you Eddie.
This was my 3rd time at this hotel...the service keeps getting worse.
| 2 | null |
Poor customer service, poor accommodations
We stayed at this hotel with 37 students. You can imagine the amount of money that we spent there. Most of the air conditioners didn't work, there was the terrible smell of mold throughout the building, the cleaning ladies used the stairwell to smoke, the key lock broke late at night for a group of students and they had to get the front desk to open their door for them when they needed in until someone could fix the problem, and finally, when my students would go to the front desk to request towels, toilet paper, or even new keys (because theirs stopped working), they were treated with absolutely no respect and even told to go to bed. I'm sorry, but as paying customers I think it is okay to ask for things that a hotel should supply.
| 1 | null |
Worn Out Property with Terrible Beds
Reading this review, please keep in mind I'm rating this place relative to the cost and the image they try to portray on their website. A bit of modesty could help this place have a reality check.
This place was probably nice when it opened, but it just looks tired and dated now. The website, advertising and photography portray a false image of this property as a high end luxury resort.
For the price (even though I booked on points) and cost of their restaurant, this place just doesn't cut it.
I stay in all types of places in and outside of the US for business so I'm really not that picky and try not to rate a place based on age, especially if certain items are updated and they keep the property clean. However I found that this place was just worn down.
The landscaping is abundant, but it was a bit unkempt, and it really showed in the pool area. There was debris, leaves, dead bugs, etc. all in the pool and hot tub. Keep in mind they charge most guests a "resort fee" to use these services. For a place that is supposed to be high end, they are slacking on keeping the place tidy.
I would also appreciate knowing there was a conference going on here during our stay, and furthermore being advised by the front desk. They told me about the Veranda Restaurant which we could eat at, yet they failed to tell me that a conference had a private party on the patio, so my wife and I had to eat inside when we were looking forward to relaxing on your patio by the fireplace which you so proudly display in photos on your website. Instead we come to California and have to eat dinner inside. We came here to stay in a nice place, not feel like outsiders that are relegated to certain parts of the hotel. Forewarning of amenities not available would be a good idea up front. Its the ethical thing to do. We also would have left for dinner. Good thing we only stayed one night.
In regards to Veranda, the food was "OK". It wasn't special and thus again was overpriced. For dinner for 150 bucks I could go to an abundant number of restaurants that would make this place look like Chili's. Everything was just average. Breakfast was just blah, and again overpriced. Seriously not joking, Bob Evans breakfast is just as good.. This is a common theme unfortunately with places like this, they are so pretentious that they overcharge for everything under the guise of "luxury" and hope you won't notice just how average everything is. Go have breakfast at La Valencia in La Jolla if you want to see what an expensive breakfast should taste like. They even wanted 5 bucks for half of a grapefruit. Are you kidding me? So you are charging 10 dollars for a piece of fruit? Was this grown by magic fairies in never never land?
Upon checkout the front desk was clueless on my preferred hotels points booking and tried to charge me for the stay as well as the resort fee which I was told were both covered upon my check-in. She then had to call about the rate, then tried to charge again for the resort fee, I then had to explain again that it was included per the check-in person. She took care of them but was completely zoned out and unapologetic about it.
NOW THE WORST PART!
Awful spring laden mattress that looks like its 10 years old and sleeps like a homeless shelter. My wife and I both woke up with sore backs. It bounces like a trampoline. The pillows were also terrible. Stiff and hard. Then, to make matters worse, you have some type of pad under the bottom sheet but its only queen sized?? so it doesn't fit, bunches up and you can feel it around your feet. Then you put a top sheet over the mattress that isn't even tucked in? Seriouisly the mattrress was exposed!! You don't even have a fitted sheet or a washable matress pad? Disgusting.. You can't have a quality resort and try to pretend its a relaxing place with beds this crappy. I just couldn't believe it. All we could do is laugh because it was so bad. And I travel about 33% of the year for business. I'm really not that picky normally, but this is supposed to be a high end place. I've stayed in Comfort Inn's with better beds than this. Hampton Inn's have more consistent bedding, perhaps your management team should stay in a Hampton to learn a bit about a decent bed, and Hampton isn't even close to luxury. At the least it would be an upgrade. Looking at other reviews, I'm not the first to mention it.
For this alone I give this place 1 Star and would never go back. If you have to make a list of the top five things essential to a relaxing hotel, you have to include a nice bed. Guests should wake up feeling refreshed and revived, not with aching backs. My wife and I were even joking that they probably have bad beds to drive more business to the Spa for a massage! If the beds were decent I would have gave it three stars.
Would never return or recommend to others.
| 1 | null |
Beautiful Property, Great Amenities, SPG Upgrades :-(, Pool Area Nasty
I think that sums it all up. The good in detail:
- Beautiful location atop a hill with some good views of the area, this is really the start of the Hill Country!
- Great amenities with a big play area for kids, a very cool pool system, marshamallow roasting at the fire pit with smores, guitar player in the welcoming lobby
- Staff is friendly
- Rooms are standard fare, so nice since it's a Westin
Now, the not so good:
- Free parking lot is a HIKE to the hotel. This is a premium property so valet is normal, but sometimes you just don't want to drop the $20+ on valet when on a getaway with the family;
- Pools were nasty with beer cans, drink cups everywhere and the adult pool with cloudy for God knows what reason, but with the activities going on you can only imagine. Kids pool was a bit better.
- Bar service spotty poolside.
- SPG Plat upgrade was nothing to write home about, I'm sure they get plenty on the weekends, but still, seemed like there was confusion at the desk on how to handle it. The SPG Floor is okay, access to a lounge that was large so staff was spending more time trying to keep up (they barely could) than really engaging guests. It also seemed like some folks were sneaking up to the level despite the keycard access on the elevator.
- The property is not easy to navigate as it has many wings and areas, though less interesting, it would have been better to do an older simpler design that centrally located the main amenities like the pool and consolidated guests into one taller tower. Walking is good for you, but I hate that I was put on highest floor at the end of the hallway. Very hard with a 20 month old.
In summary, this is a very nice property - I hear people talk about how nice the JW Marriott is, and it does sound nicer, so unles you are SPG and the rate difference is not significant, try that out. Otherwise, I would highly recommend staying here, a few drawbacks but a wonderful place that we would certainly return to!
| 4 | null |
Inn at the Ball Park Houston....beautiful!
I just spent the night at the Inn at the Ballpark in downtown Houston. What an amazing hotel, from the moment you walk into the lobby it is nothing but first class and beautiful! it's decorated like an old library and very warm and cozy. The rooms are so comfortable and decorated so nicely,you feel like you are home. The beds are great and there is a robe hanging in the closet for you. I would recommend this hotel to anyone looking to spend time in the downtown Houston area,it's very close to the stadiums and many restaurants.
| 5 | null |
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