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Terrible Experience
I did not do my homework and trusted the Embassy Suite brand when I made reservations. What an unpleasant experience this was. We arrived late on the way back home and informed staff during check in that I needed a nonsmoking/ pet free room. Upon entering the room the smell of stale smoke was horrible. The room was also very dirty with obvious stains on furniture & carpet. The bathroom was also very dirty. There was "something" inside the toilet, gross! I requested a room change, & staff was accommodating. The second room was even dirtier than the first. The check in clerk then walked with me to room #3. When we entered the bad odor was so strong theft she called the manager. I was finally upgraded to a complimentary executive room. I was also concerned that the hotel had a security guard roaming the halls. It looks like they have a security problem. This hotel needs a total renovation and thorough cleaning. Until then, I do not recommend staying here. | 1 | null |
Disappointing
I read all the great reviews for this place, so decided to stay here. We aren't familiar with LA so don't know what areas are better places to stay. The reviews made this place sound like a really great place, but as soon as we found it we were a little wary. It was in a very busy area that didn't seem like the best. The rooms were very small. They had been renovated, but it was like trying to make a silk purse out of a pig's ear - it just didn't work. It was still an old, dirty room. I have to give the owners credit for trying to make it acceptable, but it just didn't work. We got there late, so we stayed one night, but got out as quickly as we could in the morning. | 2 | null |
Good location, great pool, so-so rooms
The Good
You can't really go too wrong here. You are paying for location on Times Square and being in a large hotel/ large chain. And a very good size pool for this part of town (great for kids).
The Bad
But if you are not a pool person... go across the street to the Sheraton where the rooms are new and in much better condition. A bit more expensive but worth it. Our room was dingy, tired and the bathrooms were clean but not in great shape.
The NY trend of not having room service is irritating, although there is a great Greek deli nearby with anything you want at a good price (if you can squeeze in).
The ugly
We asked for adjoining rooms for our daughters but they would not guarantee it. We did not know until the last minute if we had the rooms or not. Again, this seems to be a NY or a hotel chain thing, but it is lousy customer service. Although the staff try hard, there are far too few at the front desk and check out took FOREVER. Calling for client service was so bad that we ended up having to go downstairs and wait to speak ot a person face to face becasue the staff were not able to pick up. | 3 | null |
Great hotel is a great location
I stayed one night at this hotel with my three children. When we walked in to the sleek, modern and hip lobby, my 11-year old said "this is not a hotel for kids" with a big smile on her face. The staff was great, they had cookies waiting in the room for all of my kids and had given me an upgrade as a Starwood Gold Member. We were on the 54th floor, and while the noise was there, it was hardly noticeable. My kids were out like the lights down below on Broadway.
The location was great, but Times Square was a very crowded place that was a little overwhelming to my younger kids. However, the hotel was an oasis of hip calm. | 4 | null |
Excellent Staff
A excellent girls weekend location. I came here with my sisters to celebrate her birthday and it was a weekend well spent. The staff was excellent, very friendly and accommodating. The front desk was filled with eager workers happy to please. The rooms were nice, modern and filled with high tech gadgets. The gym looked very nice as well even though I did not actually workout in it. The pool was very chic and a nice place to hangout during the day, though I need to warn you it gets very hot between two reflecting buildings so stay hydrated!!
My only complaint is the bartender at PHD, he had an attitude, he did not know how to make a Caipirinha and he argued about what it is supposed to be to a group of Brazilians. | 5 | null |
Too expensive for an average hotel
We got a deal through hotwire & according to Sheraton's website we got 50% off the normal price, we paid £90 a night for 2 people but i personally think that's overpriced... we were next to the dustbins so every morning got woken up about 6am when they were emptied - maybe we were put there bcos we got a cheap deal.. great location but all hotels in fishermans wharf are!.. friendly helpful staff & our room was modern with everything you need... I think you could get a better deal somewhere else!.. attempted to use the toilets on the ground floor twice but both times i went in, the first toilet was flooded & not a nice sight.. went back the next day & shocked to find it was yet again - not good! | 3 | null |
dissapointing!
The facility is very old, smell humidity in the lobby and the halls,clean rooms and baths, spacious but no A/C in the rooms and noticeable bad plumbing and electric connections, great location, close to Chinatown, Union Square, Embarcadero, Financial District, and bars and restaurants. $39 valet parking service available (20-30 mins waiting time). Great customer service and very important the pictures in the web look better than reality. | 2 | null |
Sad and Shabby
Poorly operated and maintained. Mostly sympathetic staff seems hamstrung by a management/operator demonstrably unwilling to invest in badly needed repairs and improvements. Things don't work. Things need fixing or replacement. Pillow cases had synthetic fabric that felt like rubber. Rooms that would embarrass many similarly priced hotels are nevertheless offered to guests without hesitation or apology. This property is perfect for travelers who think cost trumps function and appearance. | 2 | null |
Verbally abused
My husband and I staying here as a last stop on our honeymoon and wish we had chosen somewhere not so impersonal. We have spent the past few weeks travelling America and have stayed in some fantastic places that really valued their guests. This hotel Is fine if you need just a room to sleep and have to be up early to leave, otherwise forget it. There are no personal touches to this hotel, it is just a 'bedroom factory' , service is terrible, plus the protestors!!!!! They are led by one very sad man who shouts abuse at guests as they exit the hotel, using a loud speaker so all of Union Square can hear, obviously great fun for him but not for guests. Do not bother to complain as the rest of the staff in their breaks join in the protest, they just shrug their shoulders and are not helpful in anyway so not only do you get the v noisy outside protest but also inside with their very poor service and rudeness to guests, but why protest over such a rubbish hotel? It's hilarious, the whole thing is a joke, I'm all for free speech but to bully lone females shows that the old man and his sheep have lost the true meaning of free speech. Stay here for the location oh and the free show given by these sad, bullying protestors but there are better hotels further out of town who employ staff who care about their job and their guests. If, like us unfortunately, your travel agent tries to tell you that the protestors are not noisy etc don't listen to them, they are and then like us you'll be stuck with staff that enjoy making their guests lives a misery. Normal people take pride in the work they do but here the staff who protest seem to enjoy being mean to guests who dare to complain, but they have been protesting for 2 years now and it hasn't worked so just get over it and get on with enjoying life instead of taking pleasure out of abusing and bullying guests. | 1 | null |
Fair Standard, nice place to be
A nice middle class hotel in optimal location downtown, easy to reach with public transport and many smaller restaurants in near vicinity. The service is very friendly and supportive, however the room standard is a little bit old fashioned and the breakfast is very poor. Positive is the free and fast access to internet. The lobby however is small and offerns not much place for relaxing and working. The surrounding is also not really beautiful, so it is a good choice for short business stays, but not for longer time periods. | 3 | null |
Never had a hotel experience this bad - 4 stars is not right.
Worst experience I've ever had in a hotel, and their 4 stars on TripAdvisor is completely bogus. Here's why:
1. Totally irritating and long check-in process and smallest lobby ever built
2. Stains on the runner, hair in sheets and the whole bed looked skeevy.
3. Other guests were having all kinds of other issues - malfunctioning room keys, messed-up room booking, long waits, etc.
We decided this wasn't worth the $115 for the night and asked to leave. The one saving grace of the Chandler was that they let us free without charge after we explained our issues. | 1 | null |
Great time at the Dana
This hotel is in a great location and within walking distance of a lot of things to do. We got an awesome rate on the room so we decided to upgrade to a corner king, def. recommend doing so if it's in your budget, you get a lot of great views of the city. The staff was super helpful and friendly, any questions or needs you may have the staff was there to help.
We were able to squeeze in some time for the spa, I thought my facial was just ok but my husband said his massage was amazing. It was pretty pricey but I sort of expected that.
The thing I didn't love about this hotel was the bathroom, I felt it could have been cleaner and hated the fact that the privacy curtain for the shower was on the outside of the bathroom. But besides that we had a wonderful time and would go back. | 4 | null |
Great first trip to Chicago!
I was traveling with a friend who was there on business when we visited. We were both treated very well during our stay at the Swissotel! Everyone we encountered was very helpful and pleasant. The view of the lake and river were amazing. The room was beautiful. I ate breakfast in their dining room and the food was absolutely great! The server, David was attentive and made the trip extra special. The location of the hotel was convenient, and i walked across the bridge to downtown several different days.
The only two downsides were the fold out couch was very uncomforable and the pool/workout area was rather dark on a cloudy day. Otherwise it would have received the highest rating. | 4 | null |
old
This hotel has the perfect location but it is in desperate need of refurbishing both of the building/rooms and of the unpleasant staff. We have stayed here twice, must have been forgetfulness that made us book once again this summer. The staff never smiles,they are a bunch of old men looking serious. The only nice thing is the perfect breakfast room and a perfect delicious breakfast, served by serious men doing a good job. There was a heat wave in New York when we stayed at The Helmsley and the room temperature was 25.5 ever though the zircon was set to low temperature. When we informed the hotel, they says that it was a problem in all the rooms. ( the other hotel Trump Soho) did not have the same problem at all. Therefore lovely location, probably once lovely hotel, but in desperate need of renewal of the whole place. We had one problem which was dealt with immediately which was good, the service is good, but lacks a smile and giving the guests a welcoming feeling. | 3 | null |
A great location for wandering downtown Austin
My friends and I stayed here for my birthday weekend. It is very close to all the bars, music and restaurants and you can walk to everything. The hotel is also right next to a rail station if you need to go further or don't want to walk.
If you have a car, parking is a little annoying. The spots are small and tight and it was difficult to find a spot when we did have to use the car.
The hotel staff was great and very helpful. We all had adjoining rooms and all of our rooms were updated and clean. Room service and housekeeping were fast and the rooms were always clean and restocked when we came back. The showers were hot with great water pressure (really important for me) and all the bathrooms were very clean.
I've stayed at quite a few Austin hotels over the years that are also close to the downtown action but this is the first hotel that I've been completely satisfied with (I can deal with parking in comparison to the issues I've had at the other hotels in the area). One tip for smokers - there is a cool large corner balcony on I think the 4th floor that my smoker friends found. It holds a lot of people and you can watch all of the evening action below from there too. | 5 | null |
PROSTITUTES?! NOISE!! SMOKING!! STAFF NOT HELPFUL!
We have stayed here before and returned because it was good value and clean.... BUT WE WILL NEVER RETURN. We were awakened by LOUD LOUD yelling and voices and partying females going in and out of a room and management did NOT do anything... were they prostitutes? Sure seemed like it with their clothing and activities. For 2 hours they were coming and going and YELLING. Night manager did NOTHING. Day manager did NOT accommodate our request for a refund or discount. HE DID NOT CARE. This place claims to be 100% non-smoking but THESE GUESTS were SMOKING day and night. Yes, we were angry and sleep deprived and are still very unhappy and dissatisfied. What has happened to customer service???? | 1 | null |
Dirt, Mold and Bed Bugs!
We stayed for 3 nights. Upon checking in we went up to our hotel room to find someone else already in that room. They gave us another room shortly after. I woke up the next morning with red lumps all over my thighs, neck, and cheeks. I've never experienced that before and was shocked! I think you should think twice before you check in here. Rooms are old, the carpet smells like mold. My boyfriend got very sick after staying here! Just thought you should know before you book! | 1 | null |
My stay at a Day's Inn
Room was large, clean and most importantly Quite!
Hotel desk staff very friendly and helpful.
What I do not like about the survey is that it must be at least 100 characters, for which was not needed by me to get my points across, so now I am having to continue to write a run-on sentence to satisfy a idiotic requirement that is making me like Day's Inn less, even though this is potentially not a Day's in request to make this review 100 characters. There, that should meet 100 characters. | 5 | null |
Won't stay here again.
I have stayed at La Quinta hotels all over the South and this is by far the worst experience I've ever had. I never have any problems with staying at La Quinta with my pets, but this place is not very pet friendly. We were worried the whole time that we were going to get charged $250 for some ridiculous criteria (we weren't, but they certainly made us think we might be). The parking is minimal. There's not really any place to walk your dogs except behind the convenience store next door or down the street at the college. We met lots of people carrying liquor in paper bags and even a nice prostitute while out walking the dogs. The breakfast room is awkward, cramped, crowded, and uncomfortable. The lighting in the rooms is poor. There is only one ice machine for the entire hotel and there is a sign threatening you if you want to fill up your ice chest. We bought ice from the store next door. The hotel towels are not new, and there is a sign in the room letting you know that if you take anything from the room, your bill will be charged. They did a lot of construction on our floor during our stay, beginning at 8 am, and were not nice about the fact that our dogs barked at the noise. We felt very uncomfortable and unwelcome here, and I will never stay in this hotel ever again. | 2 | null |
History at a price
We stayed at the Millennium Biltmore in downtown Los Angeles a couple of months ago. We were doing some diamond shopping and wanted to be next to that district.
I wanted to stay at the hotel because of the history and that we were going to take a tour of downtown with the LA Conservancy (excellent tour by the way!)
The reason why I am back here writing again is that I saw a LA news show the other night and the travel commentator was recommending the web site “Oyster” where they compare the staged pictures posted by the hotel versus the actual photos taken by travelers. Well I went to “Oyster” and looked up this hotel and it popped up as a beautiful 4 out of 4 stars and fantastic pictures. (I was shocked)
So here is the truth on this one.
The hotel does have an extensive history of politicians, actress and other famous people visiting the place.
We stayed on the 9th and it was only 250 a night. Attached are the photos. The room was simply repainted and it was worse than a rundown 50 dollar a night motel along some old freeway.
My wife wanted a bath, but would not use the tub because it was only partially reglazed 3 inches from the bottom and completely yellow and nasty the rest of the way up. The pictures show the one quarter inch of dust around the room. The pictures also show all the burn marks from the hall lighting where the ballasts have singed the walls.
We stayed in a hotel in New York next to the Empire State Building on the 23rd floor that was lower in cost and 3 times larger! This room was like a closet overlooking the office across the street. The in room a/c unit just limped along.
I would not let her go down to the pool area alone because it was too dark and gave me a real creepy feeling.
Also always look down when you are walking in the halls as to not trip on the duct tape holding the carpet together.
The photos on “Oyster” and the hotel web site are completely inaccurate with the exception of the staged room and the ground floor. I would definitely not stay there again, if you want the history, the LA Conservancy offers a tour of that hotel on Sundays.
If you live around LA, I would definitely take one of the walking tours (the history of that area is very interesting) don’t take the kids because they might be a little bored. (no x-box or rides!) | 2 | null |
Excellent Hotel and Service! Best Hotel I lived in
I am a frequent traveler and I have lived 80 or so nights in this hotel. The hotel staff is customer excellence personified. Every night is an experience in itself. The staff is so much friendly that you feel like you are in home. Philip Marcano, Candis, Salahah, Edward (EJ), Ryan Todd, Tony, Brianna etc, great and extremely friendly folks. They have been nice every time I have stayed here for 25 weeks. Thank you folks, for your courtesy and I look forward staying you are the hotel for many more nights.
For Hotel:
Excellent and cosy rooms
Great Beds, really comfortable
Nice Breakfast Buffet, very good selections
Lounge with necessary snacks and drinks for Platinum
Very Good Room Service
Great Location
Best Part - GREAT STAFF!!!!!
It has been a pleasure staying at this hotel
Best,
Jitesh Desai | 5 | null |
Nice boutique hotel close to theaters and great restaurants
I've stayed at this hotel twice now and I've enjoyed my stay each time. I've stayed in the small hotel type room as well as a full one bedroom with living room and kitchen. We were made to feel welcome the moment we entered and check in was a breeze. The continental breakfast hours go until 10am which is great for late risers. They have afternoon cookies at the front desk and someone available around the clock to assist you.
The location is ideal for shows at the opera, ballet or the nearby Orpheum theater. There are wonderful restaurants within blocks and easy access to the great public transportation -- a BART station is only a few blocks away. The area is quiet after around 10pm though; if you're looking for nightlife, you'll have to travel to other areas as there were only a handful of small bars in the area. | 5 | null |
Pleasant stay
Would definitely stay here again if in the area. Hotel & furnishings in good condition, clean comfortable rooms. Beds not like home, but comfortable for hotel. Breakfasts were good and evening meal also. Staff very accomodating, courteous and friendly. | 5 | null |
Excellent
The last hotel on my trip of route 66 and waht a hotel to finish on,great bedrooms ,toiletries of quality nice large bed,very friendy staff (except for the barman)lovely but small swimming pool.
Drinks very expensive but it is the Hilton but you can go out and buy cheaper .
I recommend this hotel and it is close to all the atractions as the hollywood walk of fame | 5 | null |
Good Value
The room was large and well appointed. The TV is far from the bed. You can better watch from the sofa. The cold water was pretty warm and the water pipes from the room above were pretty loud. Staff was friendly. Room service on time and breakfast was good. The price was good for the value received. | 4 | null |
Nice hotel
I ended up here when I purchased it as an unnamed hotel on Hotwire for a four day trip. I was initially disappointed with the location--it's really not downtown or near any shops/restaurants and you have to walk at least 15 minutes to get to the real "downtown". I'm sure if you were intending to stay here to go to a game though you'd be thrilled--it's right across the street from Safeco field. My stay at the hotel ended up being a positive experience. The hotel rooms are very nice and modern, with good bathrooms.The staff at the desk was always extremely pleasant and helpful. There's a rather expensive restaurant attached to the hotel so you can get food if you don't want to go far. Would be nice if they at least had coffee in the lobby though. The shuttle is fantastic--they really will take you any where in the downtown area (Pike's Place, Space Needle, shopping etc) as long as you sign up in advance. The shuttle drivers themselves are rather hit or miss. We had two great ones, very pleasant, offered advice of where to go, and two others who were fairly unhelpful/unfriendly. Nevertheless, just having the free shuttle made the hotel far more attractive. It was really cold while we were at the hotel (even in June!) but we did check out the pool and hot tub and they were both nice. Gym was too small though. Overall good experience and would recommend it. | 4 | null |
Great hotel
Lovely clean rooms, good facilities and great location. Rooms very clean and modern design. Lobby has free wi-fi and is a great place to relax. Fire pits outside are amazing, but get busy very quickly.
Staff very helpful and friendly. | 4 | null |
Seriously, Refurbished?
I recently stayed at the Hilton LAX for one night before a flight. I was placed on the most recently renovated floor. The room was OK, but the bathroom was approximately 6' x 7' and circa 1950. Additionally, the bathroom was filthy with poor water pressure. The shower and toilet were obviously not touched with the renovation and helped to make the bathroom a complete disconnect from the room . The Hilton should have reduced the room size and increased the bathroom size to create a more modern and updated bathroom.
Service was horrible from the front desk to the restaurant.
I had communicated with a Front Desk Manager named Tim early the day of my arrival to pre-assign a room which was given away to another guest when we arrived. The front desk clerk lied and said the room was not ready only to be told a few minutes later by a Manager that the room was actually assigned to another guest. Why did it matter? It mattered because I was with my wife and 2 children and needed a room with 2 double beds and was given one with a king instead.
In the morning when it was time to catch a shuttle to the airport I encountered a long line that I waited in for 30 minutes before deciding to take a cab to the airport. I barely made my flight.
Anyway, the Hilton LAX simply does not need to care about service as they area very busy airport and convention hotel that gets booked solid and sold out frequently regardless of the rooms/service. It amazes me within the major chains that wear the names such as "Hilton" that the chains allow such discrepancies from hotel to hotel within the brand that are simply inconsistent. There are certain chains such as the Ritz Carlton or even the Hilton Garden Inn's where consistency amongst properties seems to be much more predictable.
For people needed to spend a night at LAX who want a reasonably nice room that is updated and modern I suggest the Westin LAX. If you can afford to spend a bit more the Ritz Carlton Marina Del Rey is about 10 minutes from LAX, but a really terrific property. They also provide a free airport shuttle. | 2 | null |
Meh, but a good meh
This hotel is a perfect place to stay if you are low maintenance and on a tight budget. You can't ask for a better neighborhood than this to stay in (I'm partial- I used to live here). There are great restaurants and wine bars in the hood. Not the most party-area in NYC by any means but this hotel is right between two major subway lines. It was clean and there were no bed bugs, which is a major paranoia for me. The staff was ok; seemed bored with their jobs and didn't want to bother much beyond the minimum. I would definitely recommend this hotel if you are, like I said, not expecting much more than a place to lay your head in an amazing neighborhood! | 3 | null |
Bad Choice!!
From the valet parking to the front desk check in this place is bad. First sign was the lack of a bellman to assist in the parking of our car. I actually had to go in to the hotel and ask. Next upon checking the guy at the desk told me I reserved a deluxe queen room when Imhad reserved a deluxe king. He said they were all out of kings. So I went back to my car and got the print out showing my room choice. When I got back to the desk he said he did have a deluxe king room on the 3rd floor. So we got into the tiny 3X3 elevator and went to our assigned room only to find a small dirty window overlooking a dark air shaft. The bathroom was dated looking with a small bathtub and plastic curtain. I called down and complained that this was not a deluxe room so the guy agreed to move us to another room on the 3rd floor with a view of Broadway. Yes this room was better for sure, but still not deluxe. The room was loud with all street sounds entering the room. I could clearly hear the tv in the room next door and all conversations as well. The room is worn with tears in the leather headboard and worn room furniture. The lighting is stark and offers no reading lamps. But the most odd to me is the lack of drinking glasses in the room. I hav never been to a hotel that did not have drinking glasses. When I called down to ask about this they told me they would send some up. Well after waiting over 20 minutes someone arrived with champagne glasses. I said I did not need champagne glasses only drinking but he told that's all they offer. There are small plastic cups by the bathroom sink. I would expect glasses in a hotel that is charging $400 a night. The bathroom has no where to put anything so we kept our toiletry bags on the floor and in the main room. There are so many nicer places in New York. I think this is the worst property I have stayed in ever. Do not book a room here unless you have to and then be prepared for a bad experience. | 2 | null |
Smack in the middle
This is a nice hotel. The hotel rooms are well designed. The patio with possibility for outdoor breakfast in the middle of the hotel is pitoresque and the swimmingpool on the rooftop is nice. The hotel is located in Santana Row, so right where you want to be. Within walking distance (well you could even crawl) you have a number of different restaurants many of them with trottoire tables and an interpretation of a Southern Europe atmosphere. There is music in two locations close to the hotel during weekends. Not everything is perfect though. The breakfast is complementary, but lacks the abundance you would find in other upper class hotels, the gym is small and boring, and some of the staff have a snobby attitude. But Santana Row is worth a weekend, and if so Valencia is the hotel. The hotel offers Valet parking, but this is really unnecessary, there is free parking in the parking house on Olin Street 50-100 meters from the entrance. The Guacamole at Consuela, starters at Left Bank and Selfdesigned burgers at counters are not so bad choices. But you could also try California Bistro which we think has the best food overall in Santana Row or the indian restaurant Amber which has a wonderful musselsoup, and of course listen to latino music in El Jardin sipping on a classic Margerita. Life is good. | 4 | null |
Excellent locatio, /staff & rooms
We booked 3 nights at the Sanctuary on Booking.com. Upon check in, Lucas at the front desk upgraded us from a Queen room to a King room. All the staff were very helpful and friendly. Location: This hotel is in a great location for holiday makers. Times Square is about 30 seconds away, Central Park is a short walk, there are bus stops and trains stops all nearby and Madison Square Garden is about a 10 minute walk. Amenities: The King room was extremely clean and nicely decorated. They had a turn down service every afternoon and the bed was extremely comfortable. The shower had a big shower head and the shower itself was of a decent size.
Just a little bit of advice...we asked at the front counter if we could extend our stay for one more night. There was a young bloke on the desk who we had not seen before and he checked their availability and told us the rate for the one extra night. We decided not the book it with him as the rate seemed rather excessive, so we got on our laptop and booked the extra night on booking.com (which was half the rate we had been quoted at the front desk).
I would definitely stay at Santuary again when visiting New York. | 5 | null |
One to avoid....
Bid on a Fisherman's Wharf Hotel on Priceline and ended up here at $270 per night. The location is excellent...but sadly that is all this place has going for it.
This is simply a tired property whose owner has not kept it up to standards. Frankly I am surprised the Sheraton brand has allowed this property to keep it's flag. Sometimes it's the little things that matter, for example...one elevator not working, printer not working in the business centre (had to cross the street to the Radisson to print a boarding pass), 1980's aqua blue interiors (this is not Miami Vice), $12 for a mixed drink in the lobby bar, $16 per day for wi-fi in your room, tiny bathrooms, multiple hallways think rats maze with only one bank of elevators. Plus they relegated us to a back hall on the 3rd floor (Priceline).
If this was $100 / night cheaper - i would have been more satisfied. Tip to the owner - spend some money on your property. My advice..go down the street to the Argonaut Hotel. | 2 | null |
hotel stay in DC
Great hotel, staff is wonderful. I had to spend two days in hospital while my wife stayed at hotel and was treated very nice by staff. Only down side is that airconditioning is a little loud, other than that great stay. Hotel is close to alot of sightseeing locations. | 5 | null |
Really, you get what you pay for
During Pride Week , which coincided with our visit, it was hard to find anything central for under $200, and an internet deal made the California come in just there, with taxes. The hotel, formerly the Savoy, is convenient to Union Square but sits on the edge of the Tenderloin and, worse, literally on top of what must be the loudest club in SF. The wifi is iffy, the shower equally so. The hotel needs a lot of upgrades. The staff, however, is the hotel's very best feature. Everyone went out of their way to be helpful - from bellman, to desk staff to maintenance man. Best Western owes them a better place to work. | 3 | null |
Character, character, character
Sure, you can nitpick, but i'd rather stay here than in some antiseptic, cookie cutter hotel. The Sherry and cookies in the late afternoon was a nice touch. The staff is very friendly and helpful. | 4 | null |
Avoid This Motel
There is not enough time or space to give all the reasons to avoid this place at all cost. Believe the other reviews because they are correct. For me, it is the second time in a row (the other was several years ago in El Paso, TX) that a Motel 6 turned out to be the opposite of the company's advertising. This San Diego version is VERY old and worn out, with no flat-screen TV, no plugs for the sink and bathtub, WRITING ON ONE OF THE SHEETS, no clock/radio, not a good location, etc., etc., etc. When we entered the room and opened the drapes, we discovered that the window to an alleyway was open and the screen pushed out! Good thing we made that discovery. The place is undergoing a renovation (apparently our room hasn't been done yet), but my suggestion is to bulldoze the place and start over! --Don't know what they would do about the noise factor. The place owes me a refund. If we hadn't arrived so late and so tired, we would have gone elsewhere--almost anywhere else. Do we blame Accor for the deterioriation of the Motel 6 brand? | 1 | null |
Great location- romantic harbor views
From the time we checked in with the front desk 'til our departure 4 days later, we were impressed with the courteous service by all. The rooms were well appointed and the bathroom nice size with nice amenities. The bed was very comfortable with plenty of pillows. Housekeeping does a great job. The fitness center was outstanding. All the equipment was up to trend and up and running! I regret I forgot my swimsuit, the lap pool looked great. There is a very good restaurant right next door called Pasta Beach, great pomegranite martini and of course pasta. We look forward to coming back to Boston and will definitely stay here again. | 4 | null |
Terrible staff
We chose this hotel for our wedding. Fortunately that was the only thing that went wrong on our special day. The problems started out small, but snowballed over the weekend to make it a thoroughly unpleasant stay.
We had gift bags made for our guests staying at the hotel, and the hotel was to hand them out to our guests. I had to go down several times to get bags for my guests that were denied them by the check-in staff. No big deal, but a few of my guests were clearly put-out.
The first night our room wasn't cleaned. No big deal I thought. But then my parents mentioned that their room wasn't cleaned. Then a few of my guests mentioned their room wasn't cleaned. When I asked more of my guests if their room was cleaned the answer was always 'no'.
A word of warning: the bar will close early. If there are only a few people in the bar at night, they will just close it before their stated 1am closing time. On Friday, two of my guests were asked to leave the bar at 10:30 because they were closing. The bartenders are not friendly; I probably wouldn't mention that normally, but given everything else, plus a phantom tab that got charged to my Dad's room, I think it's relevant.
They also do not allow you to bring your own beverages into the hotel. So if you had any ideas about drinking beers with your groomsmen, then you will have to spend $127 to have 10 heinekens delivered to your room after a 40 minute wait. Also leave the special bottle of champagne you bought to share with your wife on your wedding night in the car.
I typically never use the services of the guys that help you with your bags, but they were a little insistant. One guy was very good and helpful. Another threw my bag with my laptop onto the cart, and crumpled up my mom's dress.
Our wedding suite was supposed to be ready anytime for check-in the day of the wedding. I even confirmed this on Friday for the Saturday check in. The room was not ready until the afternoon, and I could not set it up for my bride and her party before they got to the hotel.
No one in our party, included me and the bride, were permitted a late check out.
The safe in my mom's room broke, and hotel staff came up to open it. It was actually delaying our departure and we were completely out of the room except for the items left in the safe. The staff opening the safe told us we had to be out of the room ASAP. There was not a single "I hope you enjoyed your stay/sorry about the safe/thanks for choosing Hilton".
The valet cracked up my sister's car. Not much more to say there.
Our wedding party spent about $20,000 at the hotel over the weekend. This was a wedding party of 30, 40 and 50 year olds. All pretty laid back people. All professionals, and most are frequent travelers who are used to the normal service hiccups involved with hotels sometimes. I had not a few, but many, of our guests mention that the hotel was bad. It takes a lot for these people to say anything, let alone mention it to the groom.
I usually am a live and let live person. I'm more likely to hand out praise than criticism. However, this Hilton went above and beyond to complicate an otherwise wonderful weekend. Any single thing by itself would not have warranted a bad review, but we were met at several turns by incompetence, indifference and inhospitable treatment. | 1 | null |
A tremendous disappointment
If the mark of a great hotel is how well they meet or exceed your expectations then the Helmsly Park Lane has a lot of work to do to get to average.
Sure the location is ritzy and the rooms are large but the basics are missing.
When I book and pay for three non-refundable non-smoking king rooms with park views I strangely expect that when I check in that is what I will be given! I don't expect to be given 2 rooms on a smoking floor with the accompanying stale cigarette smells and then be told that I should have rung two days beforehand to ensure I got what I had booked! The hide.
From observations made in the lengthy waits at reception this is not an isolated issue. The hotel has poor reservation systems and the staff appear unable to cope. Most people booking in had issues with the rooms allocated from what I saw.
The issues ruined the planned experience of park views for my parents first and probably last visit to new York and there was little attempt to rectify the issue. Apologies are cheap!
I'd never stay again and would be loathe to recommend it.
In contrast the Hampton Inn empire state gave better value.
Shame Helmsley park lane, shame. | 2 | null |
Too much rock'n
I stayed at the Hard Rock during a recent convention in Chicago. The hotel was conveniently located in downtown and we were able to walk to Rush street and other local attractions. The hotel itself was just OK from an accomidation standpoint. I, and the people i was traveling with, did't like the decor in the rooms. Who wants pictures of rock stars in their bathroom?? Also the constant music made it feel like we were in Vegas rather than in Chicago.
The doors didn't seal too well so I heard all the noise in the hallway at 3 AM! Didn't sleep well at all. Not a place i would stay again if there were other options. | 3 | null |
Friendly staff, free parking, great location, excellent room
Friendly staff, free parking, great location, excellent room, fair rates .... that says it all for this convenient and helpful hotel and its staff. The Columbus Motor Inn has sufficient parking for guests of all 45 rooms. | 5 | null |
"Many stays over 8 years"
I am a flight attendant commuter who stays here in between trips. Rooms are always clean, the beds are comfortable, it is close to the airport and the van runs on time--these things are all important to anyone in the airline business. | 5 | null |
Nice hotel - Great location
I stayed here in July 2012 for business. Fabulous location close to shows and sights. On corner of 7th Avenue and 53rd Street. Lots of places to eat within a three-block radius. Liddy's is right across the street for breakfast, lunch or dinner. Rosie O'Grady is across from the hotel and had awesome sliders & drinks. The restaurant that is worth traveling for is Gallagher's Steak House on 52 Street between Broadway (7th Ave) and 8th Ave (must try the 28-day aged NY Strip...OMG!!).
Small rooms but I assume that's typical with older NYC buildings. Very nicely furnished with mini-bar (no personal mini fridge), safe in closet, dresser and desk - all with a very modern feel. Doorway to room seemed narrow - doorway and room would be very challenging for wheelchair travelers. The room and bathroom were clean and very tidy - you knew the staff took a lot of pride in their hotel.
We were there during a cheerleader or dance competition. My only complaint was the noise - kids who were practicing late on the 2nd or 3rd floor ballrooms were going back to their rooms after 1am. I guess there was little to no parent supervision. I could hear those kids in the hallway at 2.30am and 3am. Also, there isn't any way to quietly close the doors to the rooms. Everytime a door closed in the hallway, you heard the CLUNK. The noise traveled down the hallway fairly easily.
Unfortunately with an older hotel, there isn't enough elevators during peak travel times when hotel seemed full. Hotel bar was dark but welcoming. Very comfortable place to kill an hour.
We paid $279 corporate rate for the room and then add $45 for night in various NY taxes. I don't know how much the room would be if you just walked in off the street. Although this was a nice hotel with fantastic staff who were always willing to assist, I think the room seemed a bit pricey. Personally, if I was traveling on my dime, I would've looked at other options that afforded me a cheaper price with a little more space.
I gave it 3 stars due to the hallway noise and the price. Otherwise, nice hotel. | 3 | null |
Executive level worth it
Stayed for three nights on the executive level. The room was small, but clean with a nice bathroom. There was some trouble with the TV system one night. The executive level has breakfast, happy hour snacks and drinks and cookies until about 11. The restaurant in the hotel is good--because of my schedule I actually had lunch there twice and dinner once. Not overly expensive and the service was good. All in all a good, solid, but not remarkable experience. | 4 | null |
Inexpensive, tired hotel
I'm normally a Hilton Honors customer, but I've had friends rave about Starwood, so I've been trying out some different Starwood properties. I needed a last minute hotel in Houston. I was stuck in traffic and saw this Sheraton on the side of the freeway. I looked it up and it had a very inexpensive rate - under $100. The staff was friendly for the most part. The restaurant staff was very friendly and helpful. The hamburger I ordered was very good. The lobby and bar area were clean and decent. I checked in around 4pm, and received a room at the end of the hall on the 3rd floor. When I stepped out of the elevator, I immediately noticed how dirty the carpets were. They were not stained from age, but had dirt and debris on the carpet that could have been vacuumed up. I thought maybe the housekeeping staff hadn't gotten around to it yet. My room was an okay size and it was clean, but the furniture was scratched and worn, carpet old from age. I believe the 3rd floor was supposed to be reserved for Starwood members, so I was a bit disappointed in the state. When I left the next morning, the carpet in the hallway was still filthy. With so many hotel choices in the Houston area, I would not choose this hotel again. | 2 | null |
Stay elsewhere
Worst thing was trying to get a drink. Got back just after 11 p.m., on a Saturday night, the bar seats were full but when we sat down it was obvious that no one was tending bar. They had closed down but not posted any notice. Me and another guest went to ask the front desk guy how to get a drink - he said to go out to somewhere near the mall. Which wasn't what either of us wanted to do. I asked him about room service, so he checked and said I could get that until midnight. Up in the room I called, and they tried three times to tell me I could not get it, but I kept insisting that the front desk told me I could, and also their in-room hotel guide said it was available until midnight (it also said the bar was open until midnight). They finally agreed to bring me a beer, no other choices. I felt like I had dropped into a convention of teetotalers.
Aside from that, wifi charge was a ridiculous $18.95, the shower head was not pleasant, they had one small bottle of complimentary water next to a larger one which was $3.50 to open. The bed was on the hard side, but was OK, I slept fine. No complimentary newspaper in the morning. Nor coffee either, except the gracious hostess didn't charge me for two cups of Starbucks, even though I had not complained. That was a bit of a saving grace.
Location not desirable at all. I guess it was next to the mall but I could not really see where anything was from the hotel. I paid a good rate via Hotwire but I won't stay here again, I would definitely stay downtown instead. | 2 | null |
Beautiful Hotel, too bad its dirty and in the ghetto
We had just booked one night here prior to moving downtown for a ballgame and a concert. It was my 1st ever visit to Detroit. I was honestly trembling when I finally arrived at reception, our town car driver thought it would be okay to jump off the freeway ( constuction) and take us thru the ghetto to get to our hotel faster. I have only ever seen areas like this on movies and was so surprised that they would built such a huge hotel where they did. We were warned to stay inside and not venture out especially after dark. The hotel itself is very grand, lots of security around ( and trust me they need it!) the staff seemed really friendly, I was a little surprised by the clientele at the casino, pretty certain at least a dozen of them were homeless, also some other pretty shady characters floating around, not gambling or purchasing drinks ( can't say I blame them at $4 per beer and $5 per shot!) We ate dinner at the Lodge restaurant, I had mac and cheese ( absolutely disgusting) my husband and son felt their meals were less the mediocre. As for the room itself, its actually quite large , bathroom is beautiful however upon closer inspection its actually quite dirty , dust everywhere, from glass shelving to baseboards, table and in not so obvious places, the curtains had what looked to be blood stains on the them and there was a large stain on the carpet. Have to say thou, we all agreed the bed was one of the most comfortable I've ever slept in.Overall could have been a fabulous hotel, however location and cleanliness will keep me away. Too many other options in the city, when travelling I want to be certain that my family is safe and I honestly didn't feel that we were. | 2 | null |
Bed Bugs? Maybe?
I stayed at the Hotel for one night January 21st. A week later I have Bed Bugs in my apartment. Now, initially I retraced my steps and thought how could I have bed bugs. Someone said, well have you stayed in any hotels lately. The last one I stayed at was St. Gregory. Anyway, I looked at previous reviews and the last one from January 9th mentioned bed bugs. While I can't be 100% sure it came from the hotel, it is a coincidence.
I will say, the staff was nice and the location was convenient. Maybe the hotel should do a top to bottom inspection in cleaning. Previous reviewer found BBs, I stayed and now have them in my home. So, why risk losing business, right? | 2 | null |
close to everything!
The location of the hotel was perfect. It's 4 blocks away from the Regency Ballroom and right on a cable car line. The view was great and it was clean and comfortable. The parking and hotel floors were secure, you have to swipe your room key to go any floors besides the lobby. The parking price was comparable to the other hotels in the area, and you get in and out access which was really handy. This hotel is right on the California line of the cable car. The cable car stops at Chinatown and the Embarcadero which was perfect for us. Since the hotel was at the beginning of the line (or the end depending on how you look at it) there was no struggle to get onboard. It was just a little over a mile to Gheradelli Square and Pier 39, right Van Ness. We will definitely be staying here again. | 4 | null |
Terrible!!!!
I advise anyone with good sense not to stay here. The service was terrible. Upon check in we found that our reservation wasn't in the system. In addition, someone left their toolkit and hat in the room as if they forgot them when returning from break.
The staff was ridiculously rude and impatient. Their response to a question regarding the ice machine being broken was that "it hasn't worked in 2 years." We witnessed the receptionist be rude to a customer when she complained about the lack of cleanliness of her room.
The place really should be condemed. There was mold in the shower and the toilet seat wasn't attached to the toilet. I don't like posting bad comments about businesses but i will never, ever stay here again! | 1 | null |
A Wonderful Experience
From the minute I drove up, the staff was courteous, helpful and on top of things. The Desk staff, charming, and the lobby, beautiful. My room, clean, quiet and very well appointed. The bed, super comfortable. I stayed in a Lux suite, and was surprised that the bathroom, was quite small. Shower only, which was a disappointment, as I had an cold during my travels and really wanted a soak. Otherwise, really, really great stay. Great location. An easy walk to most attractions. And Lola, amazing! | 5 | null |
Great, modern hotel in a fantastic location
I've stayed in many old hotels in Boston, so this was a nice change. The location was great, guest rooms were large. Amenities were good. The work out area was open and had some free weights. The swimming pool is located inside, which is nice for the area. The bar/restaurant area in the lobby was very lively. (This hotel is somewhat similar to the Intercontinental in the SoMa section of San Francisco.) The bathrooms were very large. Some reviewers complained about the lack of free wifi, but most business hotels I stay in charge. | 5 | null |
Get what you pay for
The Radisson hotel in Baltimore is ok. The lobby is nice and the staff friendly. It is in a good location that is walkable to most attractions. The price of the hotel is cheap compared to others downtown and you get what you pay for. The rooms are ok. They are run down and dark, but clean. We aren't in our room much and usually only stay here if we can't get a good deal somewhere else. | 3 | null |
Great Hotel, Excellent Staff!
My wife and I wanted to get out of Wichita, Ks for a relaxing weekend of shopping and time to ourselves and the W hotel exceeded our expectations with their hostpitality. The staff there was so attentive to all of our needs. Angelina was awesome! She arranged a nice room upgrade for us at check-in and made sure we were happy throughout the stay. They truly do mean it when they say "Whatever, Whenever!" | 5 | null |
Perfect Place to stay
My husband and I stayed at this hotel for 2 nights and could not have asked for a better experience. We arrived to the hotel at 8:00am expecting the hotel to just hold our bags until check in but they had a room available and they let us right in. You are literally right at the top of the steps for the blue line which couldn't be more convienent. However if you don't mind some short walks you are within walking distance to must of the great attractions of Boston. There also some great restuarants within walking distance. The room is perfect. I don't know why people keep saying they are small. There was construction going on in lobby but it doesn't interfer with anything. As far as loud goes..your in a city there is always going to be the typical sounds of the city ie: sirens, horns. When we go back to Boston this will be our place of choice. | 5 | null |
Nice Room, Front Desk Needs Some Help
the room was nice enough. It appeared to be clean and the bed was comfortable. I did not care for the door because it was the type that they could not leave my bill at so I had to waste a few minutes at the front desk checking out. The girl that checked me in could use a refresher in professionalism. With myself and the guest in front of me in line, a little short and not the demeanor I have come to expect from Hilton. When I come back to San Antonio, I would probably try to find another place to stay. | 3 | null |
It's Glory Has Faded
For years the Worthington Hotel was the place to stay in Fort Worth. That is not the case anymore. When you stay in a Terrace Suite, you expect things to be top notch. They weren't. The furniture was worn with scratches of abuse. The shower valve poured water out of the shower valve with little pressure out of the showerhead. The Terrace and Terrace furniture was dirty and holes and wear was evident on the furniture. The bidet's hot water did not work, so a warm bidet for the misses was not possible. The air conditioner would freeze the living room but would not cool the bedroom. The rooms need to be remodeled. Years ago they were stylish, today they are dated. Rough looking street walkers were found in the bar, and food was average. Maid service was poor. The Reception Staff however was great, but without follow through with maintenance and upkeep, does it really matter? It is a shame that a Fort Worth Landmark has fallen into deferred maintenance. I will be staying at the Omni on my next trip. | 1 | null |
Very nice but a few problems
My wife and I stayed here for one night while driving through Indianapolis. The lady at the front desk was unfriendly. She quoted us a room rate and was unwilling to give us any further discounts, so we went online and booked the room through Priceline and saved $50. La Quinta needs to better train their employees on how to give better customer service and have flexibility in negotiating room rates.
We found it very strange that there were two La Quintas located very close to each other. This became a bit confusing.
The sink stopper did not work. The bathroom was small and dated but the shower did have plenty of hot water and pressure. Bed was very comfortable and the room was clean. Free parking. | 4 | null |
Experience at Washington Marriott Wardman Park - DC
This is to express our dissatisfaction and completely humiliation experience during our stay at Washington Marriott Wardman Park - DC.
The front desk service at this hotel does not make you feel welcome at all. They sure lack courtesy and do not care for your elite status.
Been elite platinum level, I was expecting an upgrade but did not get it due to non-availability, which I understand and am ok.
We still requested to get us a roll over bed in the room but they were very rude to tell us that they don’t have it and hanged up the phone on us. After repeated try, they made us in the waiting list to get an extra roll over bed in the room. They never called us for any updates nor to ask if we were doing ok.
We had opted for the valet car parking overnight for 3 days (daily $39.00). We tipped them always while going in or out.
On the very last day, at around 1:00pm I tried calling from my room to the car parking folks to get the car out as we were checking out and wanted to take flight. We were told told that it takes 10 to 15mins but the phone was stayed engaged until 1:30pm and we decided that we will go personally to the main gate and request for our car. We called up and asked the bell boy to come and help us get our luggage out from the room and to my surprise no one showed up for 30mins. Later, we managed ourselves with 3 big bags and 3 carry-on bags. On reaching the main door, I asked them to get my car and they told me it will take 15 to 20 mins. We were getting late but could not help…so had to wait.
After almost 25mins I asked them about the car status and they said a person have gone to pick it up and should be in a minute or so. After 30mins, we were getting impatient and requested them to hurry up as I had to take the flight…they told us that they should be on the way. Then later, after we waited for 45 mins or so…I lost patience and requested please to double check once again and to my shocking they had not send anyone to get the car and gave the keys in front of me to the driver to get it at that very moment. We were asked to wait outside in the heat wave of 105 temperatures just to realize that they did not take any action on my repeated inquiry. They were not apologitic nor courteous enough when asked them why did they miss guided and gave us wrong information and they just laughed at us. I was very upset and went inside to complain and to my luck and another shock I was asked by the concierge to meet the front desks who were not available for immediate attention.
Another emotionally shock was when I was in for registering complaint, none of the bell boys or the door men or car parking guys of this big hotel helped my wife and daughter with our luggage getting in the car. They both had to lift all the bags by themselves and all what the staff was doing was watching and laughing at us.
I have been always fortunate to stick with Marriott but with such an experience that we had…I am having double opinion about Marriott at least for this location. | 1 | null |
Fun Hollywood Weekend
The Magic Castle Hotel is terrific! During check in we were given sparkling lemonade to cool us down as it was so hot last weekend. When we got to our room there was a present and card on the dining room table for us it was a "Happy Anniversary" chocolate cake from the hotel, how thoughtful! The room was huge, cool, and really nice. We had a king suite which is a one bedroom apartment. It had a balcony with table and chairs overlooking the pool, kitchen, dining room, living room, hall, bathroom and bedroom. It had 2 air conditioning units so the room stayed nice and cool.
The staff was so nice, they packed a bag of goodies for us to take up to the Hollywood Bowl. They also provided a shuttle to the Hollywood Bowl. The staff was very professional, warm, and eager to help any way they could.
The hotel provides a daily LA Times even on Sunday, turn down service with Andes mints and a weather report for the next day. The hotel also offers a really good continental breakfast.
The hotel is in a perfect location for all that Hollywood has to offer. We walked back from the Bowl and the next day walked to the Pantages Theatre. Graumann's, Dolby and El Capitan Theaters are all within walking distance as is the Hollywood and Highland center. We would stay here again, and again. | 4 | null |
Good as business hotel
This has everything what it needs for business travelers.
I would not recommend it that much for holiday makers.
The breakfast was absolutely more than enough and good variety.
Hotel rooms are clean and give just that extra touch for the business traveler.
Location is good to go from there to the places you need to go in the city.
Decoration of the room is fine for a hotel room. | 4 | null |
Don't Bother
Please stay somewhere else. Manager at front desk rude and condescending. He claimed that our reservation was for a different type of room instead of what we reserved - Times Square view- basically called us liars. Thank God I had the original email confirming reservation, because he claimed that the confirmation number we gave him was for a different type of a room such a BS - never had such an issue at any other hotel. Even when he was proven wrong, he never apologized. The whole episode spoiled entire weekend. Needless to say, we will not be staying there again. | 1 | null |
Great place for Columbus Marathoners
I booked a superior king room through Expedia this past spring for the Columbus Marathon (as I was running the half). It was important to me to be able to walk to the start and the finish and the location and the price made the Red Roof Inn ideal. I was a bit nervous about staying at a Red Roof Inn since I joke to friends that a Red Roof Inn is as close to camping as I'll get, but I did my homework here on Trip Advisor and decided to give it a try.
When I checked in, I was greeted by friendly faces who informed that breakfast would start early and checkout would be late because of the marathon. (Conversely, I have stayed in other cities at 4 star hotels and never been treated this well as a visiting runner. The desk attendants instead ask why there are all these people with sneakers in their lobby and categorically decline requests for even a slightly later checkout.)
The room was okay. The hardwood floor and modern furniture created a nice atmosphere. There was a slight moldy smell in the bathroom which didn't seem to be related to poor cleaning but instead the need for sealant/caulk to be applied around the tub. The wood veneer furniture was also showing some wear (water marks, rings, separation). The microwave and fridge were excellent to have on this trip and were very clean. The coffee tasted yucky, though.
Parking was a bit of a problem. Although the website says it is $10 because it's at a premium, it was sold out when I arrived and the parking fee was waived. I was instead advised to park in the convention center lot. This ended up being a lot more because of the special event rate for the race expo ($7) and then the hourly/daily rate started after it ended. It might be worthwhile for Red Roof Inn to negotiate with the parking lot operators for these type of situations.
I definitely would stay here again for the marathon and recommend it to others who are looking for convenience, friendliness and value. | 4 | null |
Disappointed
I called the day we were leaving PA to travel 5 plus hours to confirm our late arrival, when we arrived (12:30am) I told the gentleman at the counter that I would paying cash at the end of our stay and he insisted that I pay the cash upfront which I refused to do. After 10 mins he finally gave us our room (there was a credit card on file to hold the room). We walk in the room to find a hole in the floor between the beds that they attempted to fix with a board that the nails were sticking up through the carpet. When we got up that morning we did not have any hot water (no matter how long you left if run) to take showers. When we returned later that night I had to go to the front counter to get our keys reactivated. We ended up leaving a day early due to the Hurricane that was to hit PA (so good thing I didn't pay in full up front). Also didn't like that you have to walk outside to get the lobby/front desk and the breakfest was in an actual room. We didn't take advantage of the breakfest because we didn't know where it was at because it was not in the lobby area of the hotel to find out on the day of check out it was in an actual guest room. | 2 | null |
Don't the pictures of the rooms fool you !
My husband and I stayed at the Pier 5 this past weekend and we were a bit let down.
Lets start with the positive: Great customer service, the front desk and the bell staff really go out of their way to make you feel welcome and see that you have what you need.
The negative: The rooms are in desperate need of updating we stayed in a king on the 3rd floor. The carpet is so dirty that our feet were dirty, the air condition needs to be kept on high at all times ( hard to sleep because it is very loud) to help keep the musty smell out of the rooms. There were no A/C vents in the bathroom and the fan did not work well so you have to shower with the door open to avoid the mirrors fogging up and I had to go stand by the a/c unit a few times while drying my hair to cool off. There were other minor issues like loose handles on the sink and the back of the door.
It's too bad because the location is great and again so is the service but they need to invest in a renovation to be able to justify $225.00 plus a night which is what we paid. | 2 | null |
Steer clear of this dump
Before purchasing rooms on priceline, I called the hotel to ensure I could get my needs met. I needed a high floor, quiet room with a good view and 2 beds. While priceline doesn't guarantee double beds in the room, the W did when I called. So, I made the purchase.
It was obvious when I arrived that there would be problems - they didn't have a proper room for me. Front desk staff was rude and uninterested in helping. When they finally did get me a room with 2 beds, it was the size of a postage stamp, it was on the 5th floor and the view was the brick wall of a building about 1 foot away.
In their only attempt to address the problem - hours after my initial complaint - Andrew, the manager, showed me another room that supposedly had a different layout. It didn't. It was the exact same minuscule room, only facing the street rather than the brick wall. And it was on the 3rd floor - just above the 2 floors of pounding disco music. Only an idiot would have taken that room.
The management offered nothing complementary for the sake of compensation. All they kept doing is looking at me with doe eyes and saying, "well, you know, it's the US open, and we're serving the players." Let me be clear: I couldn't care less about the US Open. While I admire the skills the participants demonstrate, I don't feel comfortable being relegated to the maid's room, just because some prima donna in a short skirt and baseball cap needs attention.
Beyond that: There was no safe in the room; the tub was dirty and moldy; and the concierge recommended restaurants that didn't fit our needs but did provide him with kickbacks.
The whole thing sucked.
DON'T STAY HERE!!! | 1 | null |
Luxurious place for three girls on a budget!
My two friends and I stayed here for one night while on a 5 week road trip. We had a trip budget and were only able to stay here through Priceline's Name Your Own Deal. This was definitely our nicest and most upscale place on our trip, complete with fluffy bathrobes, granite counter tops and beds with 250 thread count sheets! Surprisingly, it was also the loudest hotel we stayed in, and packed with people. We were disappointed that they didn't have a complimentary breakfast, and that we had to do the "cooler breakfast" once again. :) Back to reality! A nice place though, and we thoroughly enjoyed our stay! | 5 | null |
good
pros :
great location, subway at 50m + park, shops, restaurants, bar, 24/7 chemist at the corner, breakfast inclusive, rooms/bathroom very clean, complimentary shower gel, shampoo, towels, ipod charging alarm clock, safe, iron+board, quite comfortable beds (we had twin), we had a view coz i asked for a quiet room (9th (top) floor), it has a small gym which we didn't try, free breakfast was juice, tea, coffee, bagels, muffins, croissants, jam, cheese, fruit, anything else (eggs, pancakes) has to be paid for, but i didn't need more than a continental breakfast.
cons :
smallish rooms, very small bathroom, no mini-bar, no room to place ur suitcase flat (i used the chair), cupboard a bit small for 2p., i don't think our floor was full, as very little noise, but i am sure if there had been more people around us it would have been noisy, the walls are definitely very thin, a/c is a bit noisy, the room isn't 100% dark at night, but we managed, a tiny bit of a stuffy smell in the room but we opened the window, altho that was quite small.
overall a good experience, yes i would stay there again, yes it was about 350.- usd a night for a 3* hotel which is expensive but then again it's nyc and september (us open, fashion week, labour day week, 9/11 week). i compared till i dropped on booking.com before booking and everything being equal i think this was the only hotel i found at this price with breakfast included, which for 2p. does make a difference. some charge 20 usd p.p. extra for breakfast !
staff is friendly if u need them, otherwise they leave u alone, except for one elderly guy who seems to be a type of security person at the entrance who is really helpful, friendly and charming and greets u with "hello ladies" and a big smile .. nice :) | 4 | null |
Good hotel in decent location
Wasn't overwhelmed by the Intercontinental brand here in San Francisco, wouldn't really rate it much above the Holiday Inn experience elsewhere.
Got a high up room, with a view to the South which was quite interesting. The room wasn't quite as big as I had expected for a pretty new looking Intercontinental.
It's a good hotel, the location isn't perfect, the street it's situated on isn't the nicest and can feel just a little uncomfortable when returning late at night. Could do with being perhaps one block closer to Union Square.
Other than that however, I had few complaints. Didn't bother with breakfast as it was pricey and there are plenty of places locally where you can get something quick, cheap and tasty.
The wifi was good when it stayed connected, but tended to kick you out every five minutes or so. When mentioned on check out however, the price was removed from my bill and this was appreciated. One wonders why, on a not-cheap hotel rate, they bother charging extra for it anyway. I know that many Intercontinental guests will be business travellers and perhaps less bopthered about the overall cost of their stay, but to the rest of the clientele it just seems a little dated, charging for internet. Nevertheless, I didn't pay.
Overall, happy with my stay. Well located for much that SF has to offer, and the Intercontinental name generally guarantees a good level of service, which it did. | 4 | null |
Unaccountable Theft
We stayed at the Hilton Los Angeles / Universal City in February of 2012. We had a $1000 iPad that was in a case, in a bag, stored under a bench in our room that was stolen. Security checked the lock on the door and the only people in and out were us and housekeeping. After 10 phone calls to them, this is the final word: We have taken care of it on our end (which means to me they found the thief, but it is "confidential"). We submitted a claim to our insurance and it was denied because there is a safe in the room. Hilton is sending us a check for $200, which is better than a sharp stick in the eye, but nowhere covers the loss of the iPad. | 1 | null |
Wonderful room. Reasonable Price
Surprise on upper east side. Very small lobby but very large rooms and great comfort. Junior suite had full kitchen and enough space for a family. Would definitely stay there again, especially for an extended stay | 4 | null |
Barely Average
I was not impressed with my stay here. First off, I check in, give my luggage to the bell hop, and then it's gone for an hour. Keep in mind when I checked in I was the only person in the lobby. I had to call down to ask where my luggage was when I all wanted to do was sleep, and the guy acted like it was sitting there waiting for me to claim it. Next night, waiter in main bar had no knowledge of what liquor brands they carried. If you are going to charge $5.50 for a domestic macro brew, the server should know what is behind the bar. Bartender did not want to be bothered with amateur waitstaff, much less customers. He really seemed like he didn't want to be there. Finally, apparently taxis have no interest in service to this location as well, waited 5 minutes (only patron), no taxi, 9 PM. A Marriott branded property in a major city should have a line of taxis 24/7, in my opinion, if not, that's a red flag. On a good note, the breakfast options were very good. | 2 | null |
Dirty - noisy
Arrived Friday (8/17) to dirty room including shoe under bed skirt.
Freezer so filled with frost it was unusable.
Air conditioner full of dirt and mold.
Unable to sleep first night because air conditioner had intermittent loud rattle/grinding.
All problems reported to manager Saturday at 9 A.M.
Returned from outing about 2:30 PM - refrigerater gone, nothing else fixed, room still not cleaned.
At 4:30 PM, still nothing done, no refrigerator and all our cold drinks and snaks unavailable.
4:45 PM staff began working on fixing air conditioner - could not resolve so stated they would replace it. The unit was pulled from the wall with the promise of a new one soon to be installed. Thirty minutes later, the original air conditioner (cleaned nicely) was reinstalled and the staff reported all was well. About 30 minutes later, the same rattle/grinding occured.
By this time manager was gone and noone was available to deal with problem.
We had no option but to pack our bags and end our getaway one day early.
(I have pictures) | 1 | null |
Awfull nights !
The worst 2 hotel nights in my life...Crowne Plaza in Memphis is very, very, very, very noisy. Room was at second floor, jus in front of a very noisy highway, just over parking and just over a very noisy wind tunnel. Impossible to sleep ! Second night, at 51/4 AM, a truck emptying was working with more noise, under just under room windows ! If you want to sleep, you must go in other place. | 1 | null |
it was great
When I first walked in to my "big room with 2 beds" I was kind of disappointed. Seemed small though bathroom was big with a large claw foot tub. However I soon became enchanted with the hotel. And the best for me was the breakfast in the restaurant there: French music playing, flowers on the tables, old world charm, lovely service--what a wonderful way to start any day. Also location was perfect: 3 blocks from Chinatown, 3-4 blocks from Union Square, and the cable car runs on Powell--less than a block from the hotel. | 5 | null |
fby
-Location
Around the corner from Ground Zero, Broadway, Wall Street and Battery Park
-Access
Metro Stations: rector Street, or Fulton Street or Cortlandt Street; PATH at World Trade Centre
-Room
Very spacious room, Coffee machine
-Service
Professional, no more no less
High quality Buffet breakfast served at hotel ; alternatively Starbucks Coffeeshop on site | 4 | null |
meh
I arrived with my fiancee for a romantic weekend in Boston. When we got to the hotel, we parked in what seemed to be the hotel parking lot (directly behind the hotel, adjacent to it). We were then told that this is not legal parking for hotel guests, and that the hotel doesn't actually have its own parking area. That's not entirely unreasonable, but certainly sub-optimal for folks coming in from out of town by car. It's especially annoying given the fact that the neighborhood is pretty central and open parking spots are rare, to put it mildly.
We then came into our room and were immediately hit with the odor of feet/cheese. It was overpowering. Nothing romantic about that! We hoped it would be one of those smells that would "go away" as we got used to it. But no. It was a powerful stench, and it remained. After a couple of hours of trying our best to tolerate it, we asked for another room. They kindly provided one. But for $218 a night (incl. taxes, fees, etc.), you'd think this sort of thing wouldn't happen in the first place.
The location is nice (except for the lack of parking), and there are fun things to do around there. But for the price, I think you can probably do a bit better. | 2 | null |
SUPER OLD SMELLY ROOMS
I am a huge Hilton and Waldorf Astoria fan - but was HUGELY disappointed by this hotel. I love all the bars in the hotel, the grand entrance, the front desk staff - but the room - how do I put it - was simply awful.
I swear the chair looked like it was the same chair that had been thier since they opened and had never been cleaned. THere was no way to get any temperature control in the room. You had to walk down 10 different hallways to get to my room and I was a Hilton Gold Member. If you have no status - do not stay here even just for the bars. You can come in and see the lobby and enjoy that. THe hotel is not worth the price. | 2 | null |
Not worth the money we paid for it
I stayed at this hotel in mid-September 2012. It wasn't definitely my best experience in the States. First, it is not not easy to find the location. Every time we missed the turn, their was no apparent sign to find it, until you come very close. For 300 USD we paid for a night, it did not include the breakfast. Awful!! Another negative aspect of this hotel was that in the room I did not have enough space to put and move my bag. So it was not a good experience, before coming their I thought that the hotel with the affiliation to Hilton brand will provide a decent service, but everything was shockingly awful. | 2 | null |
Not up to standards I would expect from Marriott
Stayed 1 night for business. Hotel is a little dated. Bathroom fixtures a little corroded, furniture tired and scratched. Concierge lounge ok. But I felt the service could use some sprucing up, along with the hotel. Ate dinner in the lounge - it does serve late which is a godsend if you get in late. Easy to get to by walking through the B terminal. The shuttle from other terminals is a little slow and unreliable. Other reviewers gave this place a 5 star - that surprises me - maybe it was bad timing for me, but I just wasnt very impressed. | 3 | null |
Great hotel!
Clean, comfortable, convenient to everything with an amazing staff. The only drawback was the cost of parking (but worth for the location). Called to the front desk to ask for the late check out and they were accomodating, however the person was really abrupt, though it might have been the check out rush. | 5 | null |
Decent hotel in a decent location
Great points about this hotel was the Doormen were helpful and courteous. Concierge was reasonably helpful but charged us double the normal price for a bus tour, which we found out later! Book direct!!
The room was basic but comfortable and modern.
The poor points were mainly the noise. Minimal street noise apart from emergency vehicles - but there was an awful noise which we think may have been plumbing or something. It was disturbing to sleep. It went on and off all night.
Another downside was that it was slightly further away from Union square than we would have liked to be. That said it wasn't too far to walk. The cable car stops right at the end of the street which is handy.
As a first time visitor to San Francisco, I found the 'What do do in case of an earthquake' part of the hotel manual rather unsettling! But also comforting to know they had systems in place in the event of an earthquake.
If we return to San Francisco I would choose to pay extra and stay somewhere closer to Union Square. | 3 | null |
Best hotel value in San Francisco
We now can't imagine staying anywhere else in San Francisco. Great boutique hotel run by thoughtful, smiling employees who seem to genuinely enjoy their jobs and their guests. A breath of fresh air in a city full of hotels that, too often, bring on the bling but bomb the basics. For under $200/night, you'll be hard-pressed to find a better hotel value in the popular Union Square area. Hotel Abri is now officially "our hotel" in San Francisco. | 5 | null |
Poor Treatment of Guests with Disabilities
My husband and I had just moved into our new apartment in Chelsea when our temporary air mattress sprung a leak at ten o'clock a night. I found this hotel in the neighborhood and book it quickly with my fingers-crossed. One of the reason I choose it was because it is pet-friendly. Our small, furry black dog is a registered hearing dog and by the law of the Americans with Disabilities Act must be allowed to stay in any hotel. Still, I wanted to go somewhere that was already open to animals. When we arrived, tired, bedraggled, sweaty, we got a thorough grilling by a snappish desk clerk who wanted proof that Sofia is a service dog. Fortunately, I had her photo I.D. service card. He said he was going to charge me $75 extra for her even though that too is against the law. He made a big to-do about photocopying her license and telling me that he would talk to his manager but he charged me the extra $75 anyway. I was too tired to argue. The room turned out to be very pleasant although it seemed to be an all purpose handicap room - roll in shower and strobe lights on the walls that flashed when the phone rang. I'm not deaf. I'm hearing impaired. I didn't request the room and since I had my service dog with me I didn't need it, either. There was no view to speak of. Perhaps it is also the go-to room for the blind. We checked out fairly early the next morning. Large contingent of teenagers and young adults partying in the lobby well in the wee hours of the morning. | 1 | null |
Spend a few extra bucks and go elsewhere
I stayed with my adult children and 2 year old grandchild on June 26, 2012. Being a former Navy guy I am not overly picky but this place is disgusting. We had two rooms, Room #1 A/C did not work. We called, and waited 2 hours for someone who never showed up. Upon returning later that night we found that noone took care of the A/C. Went to the desk and expressed my disatisfaction, so after some conversation we moved from that room to another at 1am. Room #1 also had a Swisher Sweet box taped over the missing smoke alarm. Once moved to the new room my son found an empty condom box, a small white pill, all light fixtures except one were broke and the door on the front of the dresser fell off. The room I stayed in with my grandchild was equally disturbing. A/C barely kept the room barely tolerable, there was a half inch gap under the door which crickets came in and out all night, which were not so bad considering the roaches. Deadbolt on door was broke and the sheets and mattresses were absolutely disgusting, to the point we slept on top of the covers and would not let the grand baby on the floor. Do yourself a favor, spend a few extra bucks and go elsewhere. I would not even entertain a hooker at this place it was that bad. | 1 | null |
All around great stay
I was in San Diego for business and since we finished up on a Friday - decided to extend my stay and enjoy being out of the Phoenix heat. Everything was great, as usual at the W. I'd requested an early check-in, and even though I overheard a guy at the desk saying they were fully booked, they were able to accomodate. My room was beautiful, comfortable, and spotlessly clean. The bed was very comfortable and I got good nights' sleep there.
The hotel is walking distance from quite a bit, but as I was hobbling around on a newly sprained ankle, I took full advantage of the Acura car service. They will drive you anywhere within 5 miles. It was always there when I needed it and the staff at the front door was great. Later when my boyfriend caught up with me for the weekend, the valet staff were fast and on top of things with parking and retreiving our car. Front desk was great, helpful, and friendly as well. As always, the decor was trendy and fun.
I really enjoy staying at W Hotels because I think they work really hard to create a beautiful atmosphere and top-notch customer service. Although my first time at the SD W, they did not disappoint, I would definitely stay again. | 5 | null |
No Surprizes in Austin
I just spent two nights at this hotel and was somewhat disappointed. In part I realize that I prefer something with more character. But I was thinking I'd go for the large room, swimming pool and convenient location. It had those but not much more. Basically it is charmless-- from the paper cups next to the coffeemaker in the room, to the abundant but unpleasant breakfast served on plastic plates, to the corporate, dull decor of the room.. The people at the front desk are very friendly and helpful. The room was clean and there were plenty of towels. Water pressure in my room could have been stronger.. There was only one small window and so the room was rather dark in spite of the Austin sun. The biggest problem, however, is the construction work right next to the hotel. I thought I would be safe on a Saturday morning but I was awakened by road work at five a.m. Then using the pool you are surrounded by noise of construction One positive note is that they have a pick-up service from the airport but you have to get the number from them and make the arrangements yourself.. That service was excellent-on time, friendly and efficient.. All in all I think I got pretty much what I paid for but I suspect I could find something really fun, funky or just interesting for the same money. I probably wouldn't come back here. | 3 | null |
Not too shabby for the business traveler
I recently stayed at the Hilton City Center for a convention. Overall, level of customer service there is very high. The lobby guys are amazing, very helpful and incredibly nice. However, there were a few things that make it an average place for me, the frequent business traveler.
My room was nice, however my next door neighbor had a hacking cold and I could hear him most of the night. Rooms are not all that quiet.
Also, the interior decorator of this place just went a little nuts with decorative glass and color in the lobby. The rooms are fine, but again, not in love with this place. How about you put money into the rooms instead of in your big fancy glass chandaliers? It was very close to the convention center, and they got me a car service to the airport, so all in all, it was a nice trip. | 3 | null |
Lost charme
I have stayed at the Biltmore during a congress in Los Angeles. The interior in the lobby looks like an old grand hotel and to some extend promissing. My room was alright, but neither the bed-light, nor the safe worked. However, the housekeeping was exceptional friendly. A big compliment to this side. A bit dissapointing was the breakfast buffett in the cellar coffee shop in the morning. Could be much better and has definitely more the charme of a 3-star hotel.
In my bill at departure the w-lan for laptop and iphone use was double charged, wich I found pretty strange. However after I complained the receptionist said, that they take it off, when people complain. Well?!
Altogether, this hotel has great capacities, but needs some improvements. | 3 | null |
dirty room, poor staff
We checked into this hotel late friday night (midnight) as we were traveling to Baltimore for the marathon. After checking in, we found our way to our room and after turning on the lights discovered garbage and old food sitting on the dressers/night stands. It appeared as if the bed was made and there were new towels in the bathroom, so we called to confirm we weren't in someone else's room. The front desk attendant told us this was our room and that there weren't any other rooms available, however she would send someone over to clean up the mess. My fiance then picked up the garbage and put it into a bag and when the employee that was sent came to our door (promptly) and he gave him the garbage. We just wanted to go to sleep as we needed to get up at 6AM the next morning. I then went to shower and discovered the shower was not cleaned, as there was old soap and shampoo stuck to the sides of the bathtub. We called for a wakeup call and the front desk attendant asked if everything else was ok. We told her the shower was not clean and we'd like it cleaned the next day. After the race (around noon) we found our way back to a still dirty room. I thought we would at least have been first on the list to get it cleaned since we slept in an dirty room. We then went to the front desk and the lady assured us she would give us a discount and a new room at 4 oclock. My fiance had to shower in a dirty bathroom as he had just run 26 miles. At 4Pm we called the front desk and they said they would send someone over with new keys for us. At 5:15 no one had contacted us in any way. We called the front desk again and they told us they were waiting on a cart for our luggage. We told them we had plans at 5:30 and would move our luggage ourselves, could they please bring the keys, they apologized and said yes. At 5:30 no one had made their way to our room. Since we had plans to meet friends, I then went to the front desk where 3 ladies were helping others check in. I asked for our new room keys and they said they hadn't assigned it yet. I am not sure why it took 5 1/2 hours for someone to do that task but I felt it was absolutely the worst service i have ever seen at a hotel. I would expect this type of service at a MOTEL. You advertised your venue as being the place to stay for runners during the Baltimore marathon but no one went out of their way to make our stay right and they had plenty of time to do so. We were going to check out and stay at the Marriott across the street but thenthe lady at the front desk assured us she would take care of it, and sadly she failed as well.
We paid over $400 to stay in the facility for 2 nights. 1 night and most of the next day was in a dirty room. I compare it to a hostel when I was telling our friends about our hotel. Saturday night was much better but having to harass the employees to get what we should have received in the first place is not how I imagined our stay. We will most likely never stay in a Holiday Inn again. | 1 | null |
Good price and location
As others have mentioned, we were worried about this hotel after reading some bad reviews. We were only staying one night after a concert and was looking for location and affordability; not a 5 star hotel as we would not be in the room for long. The room was not a renovated room but it was clean. The bathroom was clean and had plenty of towels. The only really bad problem we had that was worth complaining about were the pipes knocking in the morning when others in the building were running water. That was an unpleasant sound to wake up to at 6am. Other than that, it was an o.k. stay. Hotel is walking distance from practically everything in Times Square. Not bad for the price you pay. Don't go expecting a lot...go open minded and have fun in New York! | 3 | null |
The location and service are impossible to beat!
This is a fabulous hotel in a wonderful location. It is right next to Times Square, rather than in the noisy center of the square. The staff, in particular the doormen, are great! One of our party had the misfortune to have a broken foot. She received superb help from the friendly doormen with her wheelchair and crutches.There is a charge for Wifi, but there is a Starbucks kitty corner across the street, or you can borrow an Ipad from the front desk. There are great restaurants adjacent. I was there with 3 other women. The room I shared with my friend had a great walk-in closet. The room my friends shared was huge, but their closet was tiny. The beds were terrific. | 5 | null |
nobody cares in this hotel
I stayed in this hotel for a business week in March 2012. The poor service at this hotel is typical of the overpriced, wanna-be-upscale hotels. The poor service started after I checked in and wanted to park my rental car. It costs $25/day for this privilege. However, I could not get the arm to open in the hotel, despite two additional trips to the front desk, and trying to get some help by pressing the "assistance needed" button on the intercom at the parking garage. When someone finally answered, I got one of the young valet parking attendants, who mumbled something at me and hung up. When that didn't work, once again, I had to back up and go back to the front desk again. Same thing happened the next morning when I tried to leave. Oh yeah - besides those problems, the elevator in the garage wasn't working that morning, so I had to figure out where the stairs were. In addition to these problems, I got the impression that no one really cared about little things like this, but they are happy to charge $25/day for parking and $13/day for internet. Some other little things -- the directions to the concierge lounge were wrong, so I had to wander around the 10th and 11th floors until I finally figured it out. No newspaper in front of my room each morning (usually standard for elite members at the top-level Marriotts). I asked the maid for extra coffee, but she was stingy and only wanted to give me one extra pack. Closet doors would not close because the iron was blocking it. Very few electrical outlets. One of the silliest things was a sign in the parking garage, telling us that we were in a residential area and that we should be mindful of our noise. Hah -- this was not in a residential area, and besides, it is under the LAX flight path (if you go outside of the hotel you'll see planes landing every couple of minutes). A sign like this is just condescending. On the positive side, the gym is nice, but a bit small for a hotel of that size. | 2 | null |
Too many things went wrong
I stayed at this hotel for a conference.
Pros:
- next to conference center
- 5-10 minute walk to Gaslamp district
- Not bad hotel restaurant (called Sally's)
- if you get a room with a view the views are lovely
- lovely lobby
Cons:
- completely unreliable wireless internet connection
- service was spotty
- breakfast prices were outrageous and no a la carte
- rooms were somewhat run down
Our experience here was negative for several reasons.
First, we arrived at midnight due to a delayed flight, and despite having checked in using their on-line check-in service, they didn't have a room for us on arrival. They ended up finding a shoddy room for the first night that had a shower that sprayed all over the bathroom. They moved us the next night to an equally shoddy room (bathrooms especially need renovating), but with a working shower. In fairness, they did give us free breakfast the first day by way of apology (no small thing since the breakfasts are way overpriced).
Second, the internet didn't work at all in the conference rooms or main areas outside the conference rooms. Many of the conference goers complained about the awful internet connections. In the rooms, the internet worked about 30% of the time, but was incredibly slow.
Third, the blow dryers didn't work in either of the rooms. Each time I had to call down for a new blow dryer (not ideal when you are rushing to make a conference session on time).
Fourth, one night our neighbors threw a loud party that woke us up at 2am. We called down and complained, and they sent someone up. The music stopped but the yelling continued. We had to call again before they sent someone up to shut it down completely (which they did).
Fifth, the breakfast is broken down into three types of buffets and you had to keep track of what was included in what buffet (e.g., cheese and salmon was not included in one of them but was in the other two). They kept the food all in the same area so you just had to work out what you could eat depending on which exorbitant price you wanted to spend.
Sixth, we asked the concierge to book a restaurant for us and they talked us out of the restaurant we had researched on-line, and promised a better experience somewhere else. They gave us a card promising a free appetizer at this other restaurant. The food at the restaurant they sent us to was terrible, and it was likely that the hotel had some sort of deal with restaurant to send over customers.
There are lots of hotels along the waterfront. I'd recommend considering another one instead of this one. | 2 | null |
Bad experience
I had booked online and was told that check in was at 2 PM. Was told they would take good care of us. Told them we would arrive between 3 and 3:30 PM. Arrived at 4 and were given a room without enough beds and dirty, then a room with 2 beds, still dirty. Had to drag our luggage back and repack in the car. I am physically disabled, exhausted from the flight, with an autistic child (who was very upset). We had to leave for an hour till our room was cleaned, internet worked infrequently. Will NEVER stay there again and would recommend noone else stay their either. | 1 | null |
Very Bad
This Motel Sucks
It make Austin Texas
look BAD The Management
was Very Rude And the office
looks like a Day care. And the room have roachs. | 1 | null |
Pretty good, but misleading
When we first arrived at the InterContinental, the entrance and lobby were very impressive. The doormen were very helpful, but within minutes of arriving we found out that parking at the hotel was going to cost us close to $40 a night. There didn't seem to be much else around the area, so we decided to just park at the hotel. Pretty expensive in my opinion, but it was a necessity.
Then as we were checking in, I was recognised as a PC member, which is a positive change from my past experiences with InterContinental. It was about 3pm in the afternoon when we arrived, but only one of our rooms was ready at the time. I don't blame the hotel for this though, as we made a last minute request to change one room to a King room instead. The front desk staff gave us an upgrade on the King room without us even requesting, which was a really nice gesture.
The rest of our stay was relatively pleasant. We liked the rooms. We had two rooms and got them right across the hallway from eachother, which was really convenient. Housekeeping was good and the concierge service were polite though they didn't go out of their way.
Then the shocker came at the end of our stay, when we were checking out. We had booked the room under the IHG friends and family rate, and had been given a rate upon booking. When we checked out, the room was charged at two different rates for the 2 nights we were there. When questioned, they told me that the rate is subject to demand and supply and keeps changing, and that this was indicated in my booking confirmation.
Fine, it may have been stated there in small font somewhere, but I'd expect that while checking in, this clause would have been highlighted to me. We were rushing that day, so we didn't have time to argue with them, but that encounter soured the entire experience for us. If you're thinking of staying there, just double confirm your room rate, that's my advice. | 3 | null |
Bugs in the room-thumb size
We checked in on in a deluxe room, on 6september. The room was OK , comfortable bed, size of the room ok for NY standards On our 2nd day we noticed a huge bug in the bathroom. I am not making a fuss about a bug -cockroach - but this was the biggest one i have ever seen-size of my thumb. With an empty box I was able to kill. I informed the reception. The response i have received was a simple 'eeuw'. I told the reception to clean appropriate and sanitize with bug poison. When we returned the bathroom seemed clean. The same evening guess was- another cockroach in the bathroam. That was too much. Called the reception and wanted to talk to the manager. He apologized, said it is normal for NY, they come through ventilation. Offered free breakfast for the rest of our stay. He added that he is going to send someone asap. i waited 1 hour since nobody showed up, i had to call hoysekeeping myself. The guy who showed up took the animal but he said he has no idea about sanitizing.
When we checked out we talked to the manager, he made a refund of like usd 100. However this was my last stay in any Radisson chain in the US. In Europe they are much better. also the storage fee of usd2 per piece is something i ve never encountered in NY.
I visited NY more than 15 times stayed in B&B or upscale hotels. I have never seen such bugs and poor management.
On our last night we checked in to 3 star Roger Smith hotel next door. The service is much more friendlier, huge room, no storage fee and much cheaper.... | 1 | null |
would go back!
Stayed here to go to a show which was close by. The location for sightseeing and theater is great. The hotel was clean, quiet, and the morning brunch was plentiful and tasty. The concierge was very helpful, and the bellman was superb. Would definitely stay again. | 5 | null |
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