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great value
After reading some of the reviews I wasn't sure I had picked the right hotel but our room was clean and spacious. Wifi worked great except for the period when it was knocked out by the storm. Staff was friendly and helpful, and breakfast was as advertised - a continental breakfast and the hotel is easy to find
| 5 | null |
Wonderful week away!
We spent our Spring Break here this year & we were very pleased! The kids (aged 6,10 & 14) all Loved it! Evening dinners were fantastic , as were the breakfasts! We were able to cook in our kitchen to save on dining out as well! Staff were great! No complaints at all! We were always an Embassy Suites Family, until now! thank you Embassy for being booked that week or we may never have known how awesome this place is!
| 5 | null |
A little adult supervision, please!
Bluntly, this place is run by 2-year-olds, with the work ethic of 102-year-olds. Oh, and it's LOUD. The VRE (train) runs right behind the building. But, really, it was the kids that roamed the halls like they were at a HS dance that really kept me awake at night. There are always kids in D.C., for some darn thing, but this was crazy!
And, I get it, they are teen-agers, they will be loud, but when I complained at 10 p.m. and then again at 11, nothing was done. The front desk treated it as a bother ...
Yes, the location is very good if you are up for the Smithsonian, mall and things like that. Just don't expect a good sleep. Yeah, I'm still cranky a week later ...
The exercise facility is also a joke. It's tiny with very, very little equipment. What's up with that?!
The bar was pretty good and the people there were nice and helpful -- thankfully. But $6 for a 12-oz. draft beer? The food was pretty good and reasonably priced.
The rooms are OK, but a bit rundown for the price (probably all the kids wrecking them).
Finally, the Metro is about five minutes away, so there's that.
I won't be back.
| 1 | null |
Fab location!
Stayed here for 5 nights mid September 2012. Best choice I made!! Hotel is 5 mins away from the heart of times square! After 7 half hour flight we Arrived bit early so room not ready, left our bags and went for a walk for an hour or so. check in was quick and easy, staff very friendly and polite, had booked a city view room but when we got to our room we had a times square view brilliant surprise!! Room big enough, 2 double beds (really comfy with the most snuggly quilt ever)!!!!!! wardrobe with mirrored doors, tv, mini bar, plenty of storage space, safe, iron and board. Bathroom was ok but was clean, hair dryer and complimentary toiletries. Cleaned daily. Did not have breakfast as thought was expensive, but did have pizza for dinner one night and that was lovely! Has a cocktail bar outside on the balcony which has fantastic views overlooking times square even have their own dj playing a wide selection of music! Only down side as everyone else mentioned was no free wifi!! Although I did find free wifi sitting on the red steps in times square!! Would I stay here again....yes. Do I recommend staying here.....yes!
| 5 | null |
Even if you are mischarged/overcharged, no way to address it and you just have to pay whatever they bill you.
. We were charged for unconsumed minibar food, and literally I had to send 8 emails and made 4 phone calls to talk with the manager. THe only thing that I could have from this effort was iit was impossible to get refund as she believed someone in the room did consumed the food and that was it. I was very surprised how she was telling me about this in a disrespectful and harrasing way. I am very disappointed. Not recommended at all. Find another hotel. You will only find better ones.
| 1 | null |
Clean but no luxury, bed with plastic on matras
Service on front desk depends on person. The females are very nice and helpfull. One of the man only thinks about himself.
Soom has a lock, rooms are small on lower floor. Also very noisy because of kitchen on first floor.
Internet is slow, but ok. Breakfast is strange, only muffins and cake. You need to take your own plate and there is no butter! Also no chance to make tea of coffee in the afternoon!!
Ability to print paper against 5 cents per paper, possibilities to wash laundry in basement, beds are small for people longer than 1.70cm...
| 2 | null |
Great hotel in Seattle
I recently spent 3 days at the Paramount before a cruise, and loved it. The price was good, the staff helpful and rooms were clean and large. We walked to Pike Public market every morning for breakfast, close to shopping, public transportation, and lots of good restaurants within walking distance. Only small complaint was we wished it had some sort of breakfast included in the price.
| 5 | null |
Worst breakfast buffet and organization in the US
I travel once or twice a year to the US to attend medical conferences. This year I attended the American Diabetes Association Sessions in June. The hotel is conveniently located, right in the city center, 20 minutes walk to the convention Center, near the a beautiful where you can walk or run for hours without getting the end.
The hotel, common areas and rooms are clean, functional but comfortable.
But... concerning to brakfast buffet all was a disaster and chaotic. The choise was scarce, there were no eggs in any type. Very crowded,too little place for such a huge hotel, the waiters overwhelmed, impossible to find one. You have to go to the kitchen to ask for a coffee, for a fork and a knife. The tables remained dirty when the customers left, and you have to put away all the dirty stuff to put your own plate dear. A nightmare day after day.
| 2 | null |
Nice place to stay, could be great with improvements
This was my second experience staying at the Hilton Seattle for a convention. The first stay was wonderful. The second stay was slightly less wonderful as I discovered that the previously free in-room wifi had become a pay-per-day service. I was able to view two web pages as a teaser before being redirected to their payment contract page. Out with the laptop, in with the smartphone, and problem solved.
Pros: affordable, great location, friendly and efficient service, comfortable beds and enough pillows to nest in
Cons: small toilet/bathroom with no fan and nowhere to hang a towel or set out clothing, the flush on the toilet is the sound equivalent to having Amtrak roll through the hotel room at 2am, surprise $50-per-day "incidentals" fee attached to your bill (removed during check-out, but a bad surprise for debit card users who will see the entire room cost plus this fee hit their account immediately upon check-in)
| 3 | null |
Rude Front Desk Manager - Pathetic Service
The hotel location is good, does NOT serve breakfast, NO ROOM SERVICE, no drinking water, absolutely pathetic staff, atrocious service. Stay here only for the location, NOTHING ELSE.. MARRIOTT does not deserve to be in such a good location. Make way for a better hotel.
We checked in at 11 pm, tired and after a long drive from LA. The front desk manager refused to help us with water or even arrange for a bell boy for our luggage, he spoke rudely with a loud tone and was VERY ARROGANT. On our check-in he told us that our hotel stay payment was not made whereas we had made a prepaid reservation on Hotels.com.. While checking in and even after asking the manager did not tell us where we could find a trolley for moving our luggage. Wonder how Marriott can recruit such a person??!!??? Sack him now if u want more customers.
| 1 | null |
Would not recommend
Elevators were not all working & you had to wait at least 10 minutes to get anywhere because of this. I took the stairwells as often as possible (to get to the Gold lounge), but we were on the 17th floor. There was only 1 person working front desk on a Sunday during checkout. REALLY. Be careful in the Gold Lounge- we had charges on there that we did not incur. The lobby bar was good & the Pyramid restaurant was good. Showers were good, but other than that room was small & average at best.
| 3 | null |
Not their best effort
This is my third stay there (4 nights each time). While a very nice facility, it lacked attention to detail in the housekeeping dept. I found a plastic knife and a bobby pin behind the bedside table. There was dust on the telephone. The duvet needs a cover, not only for sanitary reasons, but it sheds on everything. We had one bath towel. We had to call for bath soap. There should be a pen and note pad by the phone. There was none. The ice bucket did not have a plastic liner. I used a plastic grocery bag instead and assumed when the housekeepers saw it they would get the message. They never did.
For the price one pays to stay there, one should not be lacking in any of these things. Also, for this price internet service should be included.
On the good side, they were very responsive. Whenever I called, they were there within five minutes. They were most courteous and professional at the front desk. The room was spacious, great TV, awesome shower.
| 3 | null |
Horrible stay... Thanks for nothing!
Back in May, I booked a 3 night stay at the Conrad for me and a member of my crew. For 450$ a night (full disclosure, we did get a small discount) I expected MUCH MORE THAN THIS.
I arrived early and a member of the staff offered to take my bag while I waited for the room to be prepared. So far so good, right? I went exploring for a while as my room was being readied and came back a few hours later after I received a call saying my room was ready for me to check in. "Great!" I thought.
From here on out, I feel like I wasted my hard earned money on this amateur hotel.
Firstly, the bell hop wasn't available. I waited about 5 minutes for service at the bell desk and then he was confused about where my bag was. After waiting, I was informed my bag would meet me upstairs. Why this wasn't made clear to me without waiting at the bell desk is beyond me, but fine. I went up to my room and my bags arrived.
The room was nice at first appearances. Big space, large beds, nice open bathroom.
I've seen some people complain about the lighting controls. While not worth getting into a big thing about, they are definitely confusing. Not in the "I don't know anything about tech" way, but in a straight up "this makes no sense" way. You did one thing, something would happen, you did the same thing again, something else would happen. Weird. Ok, fine. Maybe that's not that big of a deal... It's only lights, right?
Now, for the bad part....Somewhere near the middle of the room is a faux-wooden panel that houses what I can only guess is the air conditioner, or water heater? Anyway, this thing is ANNOYING. At all times during the day, AND ALL NIGHT, this stupid machine clicks on. It's very noticeable and very disruptive. At first I thought maybe it wouldn't be a big deal, and then this thing clicked on every 10 minutes! I'm a light sleeper, and it woke me up a number of times per night.
The TV was almost unwatchable. It was entirely pixelated and if you tried to watch something you'd be interrupted every 2 minutes with distorted picture.
I asked for ice on 2 different occasions and asked for "a couple of those big ice buckets" since even though there were ice buckets in our room, I had to call down to find out there were no ice machine. A nice man answered the room with ONE OF THE SMALLEST BUCKETS OF ICE KNOWN TO MAN KIND. Ok, maybe a fluke, right? The next night I tried to order multiple buckets once again, and was once again greeted with a tiny offering.
Is it worth 450$ a night? Well, I haven't even gotten to the best part!
On the first day we arrived, a friday, we had a shoot booked for that night at 1130pm. We arrived nice and early that morning to ensure we had enough time. Im preparation for the shoot, I went ahead and called our subject and my crew member agreed to meet me in the lobby in 10 minutes. The problem? He never arrived. HE WAS CAPTURED BY THE ELEVATOR!! This BRAND NEW HOTEL (It had been open for less than a month when he arrived) had decided to gobble up my guest to the tune of 45 minutes! The staff were utterly confused. Communication between us, the front desk, and maintenance was almost non existent. The doors were eventually opened approximately 45 minutes into the ordeal, and not ONE apology was received. Not from maintenance, not from the front desk, not from management. Because of this nonsense, I missed a crucial part of a planned shoot we had scheduled for this evening that has yet to be rectified.
Almost 2 months later, and I'm still pissed at our experience at this hotel. I have absolutely no desire to stay here again, as the price does NOT justify the experience we received.
Again, full disclosure, I contacted management shortly after our experience to tell them about our unfortunate stay. After playing phone tag for almost 2 weeks and them REFUSING to contact me after 7pm (I was on a long night shoot at the time) they offered me a small bit of compensation. Unfortunately, they flat out refused to compensate me for my stay.
Thanks, Conrad. Thanks for nothing. If you lowered your prices to 100$ a night, I might consider booking with you again.
You not only ruined my stay with your unfriendly staff, loud rooms and annoying amenities, but also ruined an important shoot that resulted in huge losses for my company in rescheduling costs.
| 1 | null |
Great service and very clean!
Front desk was great, room was very clean! Room rate was also reasonable for the Boston area.
| 4 | null |
Friendly staff, great location
We looked at the other reviews before booking this hotel and it was a last minute scramble. We stayed 5 nights. Room was clean, and we loved the sitting area. There were two of us plus our two teenage boys and surprisingly, we weren't tripping over each other. Boys loved the free wi-fi.
Some of the things could do with fixing: bathroom taps, shower head, and the water pressure was quite low.
There is no coffee or tea in the room, like the other reviews mentioned which we thought would not be a big deal but it is; on some days I could have done with some caffeine in the morning.
The staff was friendly and helpful. The parking facilities were fabulous.
Beds were very comfortable and we slept like logs.
Location is great, especially since we are not morning people, it was nice to be central and convenient, close to attractions, restaurant, for us Canadians there was a Timmy's just a five minute walk away.
| 4 | null |
Take ALL your valuables from the car!
Cars get broken into on a regular basis here. There is no camera in the parking lot. The management says to get used to it. 1 manager (older guy) is very rude and unhelpful, the other younger seems OK. I have seen cockroaches. The keyed entry is finicky and causes problems getting in. The bottom floor is not good for sleeping because of the cars. Also they work 24 hours to clean rooms and you can hear it at night when they are vacuuming carpets. The internet is slow as 56k from the 90's.
The good: Room was acceptable and clean and didnt smell of smoke and the price was right.
| 2 | null |
Very Nice!
I had to bring my dog to see an eye specialist in Memphis. I had stayed in a La Quinta before & was impressed, & I needed a pet friendly place to stay. This hotel was even nicer than the last one I stayed at. Only problem was, the door to the 2nd floor stairwell slammed every time someone went thru. It was a Sunday evening, so I was given a towel to put in it to quieten it down. It was good for me but my dog jumped & barked every time someone went thru. (Hope he didn't disturb anyone). Next time I will request 1st floor upon reservation, because my dog is 3 legged, & I had to carry him up & down the stairs. But over all it was an GREAT experience.
| 5 | null |
My advice-choose another hotel
We chose this hotel based on the reviews from this site, as well as the price and location. The location was ok and the staff friendly and attentive. It goes downhill from there. The room itself was overall shabby and needing an update, I was very disapointed considering the price we paid for such a dreary room. There were multiple stains on the carpet, several places were there were mold in the bathroom. The towels were some of the flimsiest I've ever had. The bathroom was extremely small,and water temperature inconsistent. We had breakfast one morning, it was ok. I would not stay here again and probably would not choose the LaQuinta brand again.
| 2 | null |
You can do better than Holidayy Inn Express at Fisherman's Wharf
Fellow members,
The wife and I stayed at the Holiday Inn Express and Suites Fisherman's Wharf in early July. I believe there is another Holiday Inn Express on Fishermen's Wharf, but this review is for Holiday Inn Express and SUITES. The location is excellent for the Wharf experience. Lots of shops, restaurants, and a wonderful view. The breakfast is very adequate, what you usually get at Holiday Inn.
There were a few issues with this property, which may or may not have been taken care of. For a large hotel, I would expect more than 2 elevators, and since one was not working this made for some long wait time. The remote on our TV did not always work, so you used the controls on the front. None of these items are deal breakers.
My biggest problem was the valet parking. Upon arrrivng there was a large sign 'Valet parking $45 per night', which was a real surprise. Their website did not mention the cost for parking and I found this to be abusive. Add tax and the parking for one day was over $50. The attendant said there wasn't much choice for the area (what else could he say). Not knowing there was an outdoor lot one-half block away that would have saved a bunch I paid the fee.
The cable cars are only one block from the hotel, but the line was soon long (probable one hour +), we walked to China town, about one and one half miles.
The hotel in general was just OK, but add the outrageous parking and I would suggest you can do better. Maybe the financial district and then walk to various spots of interest.
Daytraveler
| 2 | null |
Water park hotel, seen better days
We got this hotel through hotwire and it is definitely not a 3 star hotel. It is well worn, and I'm sure it does just fine as a family water park hotel. We were in a room where the A/C didn't work well so we struggled through a restless night. It's definitely more like a 1 or 1.5 star hotel. When we checked in, they gave us the keycard which we couldn't get to work, so we had to go all the way back to the front desk to be told that the door handle works in the opposite direction. Why they couldn't tell us that before we left, I'll never know.
| 3 | null |
Perfect for sports.
If you are attending any sporting even in Philly, this is the perfect location. You can walk to the stadiums. Citizens back park is the closest. The hotel was clean and our room was very comfortable. There is a nice sports bar on site with good food and decent prices. They also have a small snack bar/gift shop for snacks or doughnuts and Starbucks coffee in the morning. Front desk was very pleasant and helpful. For sightseeing in downtown Philly, you can drive straight down Broad St (about 4 miles or so) and park downtown. Beware: parking will run you about $30. There is also a bus you can catch on Broad st that will take you there. A short walk away and a bargain. Or you can take a taxi.
| 4 | null |
Very nice hotel, but below average service and amenities
I stayed here for a conference recently, which means I wasn't actually at the hotel very much. When I arrived, I was very impressed by the room. It's nicely laid out and furnished, the beds are extremely comfortable, and the rooms were extraordinarily soundproof. (I never heard any other guests.)
However, I was disappointed with the level of service. Upon arrival, 8 p.m. Phoenix time, 11 p.m. Eastern time (which is the time zone my body was functioning on) I was ready to drop into bed. However, I was unable to do so because the pillows were down, to which I'm allergic. It took an hour and four calls to housekeeping for the pillows to actually appear, upon which I learned that my duvet was also down. At that point, I was so frustrated and exhausted I just didn't care and preferred wheezing to going through the whole rigamarole again to get another duvet.
I was also frustrated with the linen service. There was no sign in my room about hanging up your towels to avoid having them washed, but I hung them up anyway, hoping housekeeping would get the point, as I couldn't find any sort of a card or note to leave. On the last day of the trip, a coworker mentioned she'd gotten a $5 coupon to spend at the restaurant for every day she'd requested her towels and sheets not be replaced. That night I hunted around and found one pamphlet underneath the nightstand about this, but it was too late for me to use. This was very disappointing to me.
The only other downside was the room was shy on amenities: There was no way to play my iPod (an iPod dock has come standard in any hotel of this level I've stayed in over the past few years), the shower was extremely slippery (the grippy pads were wearing off), and I never seemed to be able to get my room card in the elevator slot fast enough to make it to my floor on the first try. And Internet (even wired Internet) was $15 a day.
As I said, the room was nice, convenient, and restful, and the water was hot. As this was a business trip, I wasn't in the hotel room that much. It just needed to be functional, not luxurious, which it was, despite my few frustrations. The location was excellent (right near the convention center) even if my view (of the next bank of hotel rooms) was disappointing.
| 3 | null |
Wow
It is everything you expect from a 5 star hotel in nob hill. If you can stand the price tag for the room, great place to stay.
| 5 | null |
mine
it was too expensive for a small room, i was only the from 8pm to 11 am paid $92 plus a $12 parking fee which was hella stupid and feel that you shouldnt have to pay to park where you are a guest
| 2 | null |
Elvis has left the building!
We were very disappointed in the tired, lack lustre hotel. We expected to see much more Elvis memorabilia around than there was and perhaps themed rooms. The whole place seriously needs a facelift. There was no restaurant, only greasy chips and stuff, breakfast was ok, but serve yourself on foam plates and plastic cutlery. For the price we paid, this was very poor. The rooms were very clean and tidy, staff were excellent.
| 3 | null |
Great location
The argonaut hotel is in a wonderful location. Staff are extremely helpful and very friendly. I stayed here for 2 nights before heading to Seattle. Although I was out all day and rarely at the hotel, the room was very cosy and I slept well in the comfortable bed. Afterr 2 cold nights the bath was a welcome addition. Also there was a lovely fire burning in the lobby when I got in both evenings and I would have enjoyed spending some time there sampling wine. I was in walking distance to the cable car and f line which made getting around town very easy. I would definitely stay here again. Join Kimptons to enjoy free wifi and a discount on the in room bar.
| 5 | null |
Sleep Number Beds are Terrible
We stayed here 4 nights in July. The Sleep number beds they have in the rooms are terrible. Ended up sleeping on the floor one night because we could not get comfortable. Was told at checkout that they did have other rooms with different beds but you have to request them. This is the only reason I am giving this place a terrible rating, other than the beds its a great hotel with good access in and around Denver.
| 1 | null |
Great location but tiny rooms
Very close to lots of activities. Rooms are well appointed but quite small. Also wireless internet is not very good in some rooms. Breakfast was great. Parking lot is very tight so be careful.
| 4 | null |
I was expecting more
My average rating for this hotel is because they charge a lot for what it is. For 450usd (or less, depending on how many people in your party) you get to stay at the Hard Rock Hotel and it is a HUGE difference!
The Bristol hotel is old and you can tell. The doors, walls, furniture in the lobby and carpets in the hallways are quite TOO old! I felt like I was staying at a hotel for granny's.
I choosed this hotel based on the good reviews here in Trip Advisor but no one mentioned (or at least the ones I read) that the hotel was old. They really need to change the carpet, remodel the lobby, change the doors and the wallpaper on the walls. I felt ok inside the room but opening the door was terrifying! LOL, I hated that carpet, it was hideous! from 1940s. Along with the doors and the lobby.
Other that that, the hotel is good. It is located near fifth av and the convention center, also the bus and the trolley pass by, so that's very convenient. The room, as I said, was ok, just like that ok. The bathroom doesn't have a ventilator so it get's steamy, the good thing is that the windows of the room can be opened so you can open the windows to prevent the room from getting humid or with odors. The beds are very comfortable! And if you are a girl and always have a hard time with the hotel hair dryers, this has a real one, not the tiny ones attached to the wall that get hot and stop working, a real hair dryer, so that's was also good. We were 3 in my party and I felt the room small, I've been with 3 in bigger rooms than that.
The bathroom was nice, very nice, the floor, the mirror, etc. but it was also very small, the tub was tiny.
The furniture inside the bedroom was also nice, you can plug in your I-Pod and listen to your music, that was very cool!!!
I couldn't hear any neighbors while in the room, so that was also nice!
The people at the lobby are very friendly, that's also a plus.
So, this is my contribution and I hope it will help you choose your hotel in San Diego. And by the way, no matter what hotel you select, as long as you are staying in downtown, everything is within a decent walking distance! 7 blocks or so, so keep that in mind.
| 3 | null |
Not bad if you get a "good deal", otherwise not worth the $$$
We came in from LGA (SIDEBAR: $33+tip for Carmel car service - took them from and to LGA & will definitely use again). I agree with so many others on the following points: 1 - the surrounding area is not the nicest BUT the hotel is close to the subway so it’s very easy to get around. 2- the staff we dealt with were not friendly at all WITH THE EXCEPTION of the cleaning staff who in addition to being very, very friendly, left little notes in our room. 3 – rooms are small, not a problem for my husband and I though because they were well laid out and (most importantly) clean. We could definitely hear street traffic from our room on the 10th floor but it didn't bother us. 4 - $10/24hrs of WIFI in the room and although it says free WIFI in lobby, it looked like they only allotted 45 minutes per use (not sure what happens after the 45 minutes are up bc I was done in 25). Regarding the lobby WIFI – it is RIDICULOUSLY SLOW – think dial-up slow – took me 25 minutes to check in for my flight, something that would have taken less than 5 at home.
In addition, as it was my first time in NYC, my husband called ahead to see if it was possible to get an upgrade on our room (hoping to surprise me with an awesome view). NO DICE!!! (see pic) He asked again a few days later and was told there was nothing available but what bummed me out the most was when I was sitting in the lobby later that day, I heard the lady at the front desk give an upgrade to another guy. ***eye roll***
Also, after reading what some other people paid I am just disgusted that we were charged almost double per night (over $400) with no access to the club lounge or complimentary breakfast (or as I mentioned above, even a decent view), so I would not stay here again or recommend it to any of my friends. HOWEVER, if you can get a “good deal” and just want a clean room with no special amenities you probably won’t have a problem with this place….
| 3 | null |
Not 5 star or up to IHG standard
Tired. Exterior far more grand than the hotel. Lobby looks and feels grand. Rooms are tired and very 'Laura Ashley'. Hotel needs a refurb and update. Had to move room due unacceptable noise from air con units outside my room. Upghraded to suite. Tired. TV's are from the 80's as are the furnihings. No Gym and expensive wi-fi.
| 2 | null |
Great Location...but no frills
I don't stay in expensive hotels and usually opt for the practical chain hotels, but selected this one for the location. It's close to my daughter's college, shopping, dining and historical sites. I was not impressed with what I received for the price. At $250 a night (and another $40+ for parking) I would have expected the air conditioner to work, a fridge in the room, free wireless and a bigger bathroom. The coffee maker in the room and the hair dryer were really the only extras made available. The hotel staff was friendly and helpful.
| 3 | null |
Great hotel!
Great hotel and great location! This hotel is a nice, reasonably priced hotel in a great location. It is everything you would expect from a Hilton Brand, decent and comfortable rooms. Nothing extrodinary but very comfortable (our room 2009). The staff was very accomodating and friendly. The indoor pool area (12th floor) is very small but nice to relax in after a long day of walking. We did have issue with the jacuzzi temp being WAY too high for humans. Told the staff and the problem was rectified by the next day. Best thing about this hotel is that it is steps away from the Grand stop on the Red line subway and many of the buses stop very near. So after a long day of walking if you are relying on the CTA for transportation this hotel is EXCELLENT as a location. We did eat dinner at the Weber Grill...very good food and the prices not bad for being in the city. Great hotel for couples, girls/guys weekend, close to public transporation. Families may want something more for little kids....
| 4 | null |
Avenue Suites - fantastic would recommend anytime
Our family of 5 stayed at Avenue Suites from 11 Dec - 17 Dec. The price was reasonable and from the time we arrived we were made to feel welcome. Our room was clean, spacious, modern and to top it off the kitchen was great for when we cooked meals. The front desk staff were aways courteous, willing to help in any way and the dayly cleaning of our room was always done professionally. It is only 5 mins away from Foggy Bottom metro which was handy for when we went sight seeing. We would definetly stay there again and would also recommend to others.
| 5 | null |
Serviceable, met expectations
Stayed here because I'm a Starwood points junkie, and other airport options weren't available. I'm still trying to learn to love this brand. It checks all the boxes - clean room, friendly service, with decent in-room amenities, but something is missing. I always feel claustrophobic in the rooms, and having a ground-floor room at this property made it even worse (couldn't open the blinds for privacy reasons). But, it served it's purpose for a one-night stay close to the airport.
| 3 | null |
Friendly and comfortable
We stayed for just one night in June and enjoyed our time at the Renaissance. Friendly staff, comfortable beds, a hearty breakfast and easy access to most Seattle attractions. We couldn't ask for more.
| 4 | null |
NOT A GOOD EXPERIENCE
This is once again a late review. I took my 13 year old stepson to Los Angeles on route to Las Vegas. I chose this hotel for its location right on Hollywood Boulevard and because it is supposed to be full of old Hollywood glamour.
The location of the hotel is brilliant, right opposite Graumans Chinese Theatre and right slap bang on Hollywood Boulevard so can't fault that at all. I certainly didn't see much of any old Hollywood glamour though. The staff are the most unhelpful Americans I have ever come across and the room we were given was dreadful, so tiny and cramped we could hardly move. The shower didn't work and they were just so unhelpful about getting it fixed and as the hotel was full we couldn't move to another room.
The hotel was full as it was a holiday weekend, end of May, not sure what holiday that is in US but hotel was full of young 20 somethings all partying hard-----thats fine but not so good when I was told my stepson had to stay away from the pool as you had to be 21 or over on this particular weekend to be around the pool because of the partying that was taking place. So beware of this if you are planning in taking young teenagers. We were not aware of this rule prior to booking and he was a bit put out that he couldn't have a swim------not very fair of the hotel at all.
I hit my leg on a sharp jutting corner of one of the beds when I got up during the night as there wasn't really room for two beds in the room they gave us. I did hurt my leg quite badly and I should have reported it but I didn't want to spoil the trip for my stepson any further.
We did a tour with LA tours that was quite extensive and enjoyable, had some free time down on Venice beach, went through Santa Monica and all around downtown LA. It did include going up to the Hollywood sign but it we only went halfway up so sign was quite far in the distance. We did also have some further free time on Rodeo Drive and quite a long tour around the stars homes-----not that you can see much these days because of all the gates and high security.
A good trip though------but I would not recommend the Roosevelt Hotel, would not stay there again.
| 2 | null |
Stay @ Spaceneedle Travelodge
Great Location-updated, business class-Carpet old, musty, and dusty, taking away from the pluses-my wife with asthma had some trouble breathing
| 4 | null |
Mark Twain is the man!
I stayed here early May and although first slightly wary of the area and put off by the number of homeless people nearby, quickly got used to this and we were never bothered by the people other than being asked for change/food a couple of times. The location is great, five minute walk down to Union Square and from there, there's transport to go wherever you like.
The room was clean and pretty spacious, the bathroom was a little small but you don't spend that much time there anyway so no bother.
THE FRIDGE! There was a fridge in our room, a stroke of genius. Perfect as we could go shopping before we came back to the hotel and stock up on drinks and snacks which could keep cool in the fridge. Only downside is it was a pretty noisy fridge.
There was a radiator in the room which led a life of it's own, it was pretty warm weather when we were there but during the middle of the night the radiator would come on and make banging noises, and there didn't appear to be an off button for it.
The free wifi is great, we expected this as standard these days but found in other hotels there was either no wifi, shockingly useless free wifi or wifi which you had to pay for.
The TV was big and has lots of good channels to choose from.
The room was relatively quiet apart from the fridge and the radiator, but these weren't too bad really.
The staff were helpful and the overall atmosphere is chilled out and not at all hectic.
Would recommend and would stay here again.
| 4 | null |
Hilton shines in Seattle
We stayed at the Hilton while visiting our daughter. The room was very comfy and the view was excellent. All the staff were very friendly and courteous. We will definitely stay there again.
| 5 | null |
Can't get billing correct or follow HH profile requests
Will not return to this property based on several bad experiences with billing and room noise. Did not meet my expectations or requested room options.
| 1 | null |
Wonderful hotel, minutes from Fenway
My husband and I travelled to Boston in July to sightsee and watch a baseball game at Fenway Park. We left our car in Newton Highlands and took the T into Boston. Parking is a premium in Boston and the public transit is excellent and inexpensive. I booked and paid for the the hotel several months ago when I bought the baseball ticket and chose the location primarily due to the proximity to Fenway Park. When we arrived at the hotel to check in the staff were very helpful and pleasant. We were booked for a king room on the upper floors and I requested a move to a lower floor. The front desk clerk explained that they had no king rooms available on the lower floors but they would find a room of comparable value. When we arrived at our room on the 9th floor we found ourselves in a fabulous suite that spanned the entire end of the building so we had windows on 3 sides and a great view of the city. The nicely appointed living room had seating for several people, a large flat screen tv, dining room table with 4 chairs, and a coffee bar. The bathroom was large with a tub and fantastic shower. The bedroom had a king sized bed, another flat screen tv, a nice seating area and a walk-in closet. We had the best night sleep of our entire vacation!
We walked to and from the baseball game (about 10 minutes each way). The next morning we caught the Beantown Trolley in front of the hotel and took the driving tour of Boston, hopping of at the New England Aquarium and then hopping back on to complete the tour. We disembarked at Fenway Park and took the T back to Newton to retrieve our vehicle.
I can't think of a single negative event in our entire stay. The concierge was incredibly helpful and got us milk at 11:30 at night to have with our morning coffee.
| 5 | null |
Memorial Day weekend
Stayed 2 nights at this hotel. Price was 546.00. I expected this to be a nice hotel... I've stayed a cheaper hotels with better service! As soon as we got to the room they had booked a king size bed it was four of us.. We asked to be changed to the double bed room that we had reserved in advance ..the made it seem like it was not their fault and said no rooms were available.. The gave us 2 rollaway beds and this is how they made up for their mistake..the next day they did move us into the room that we had booked. I hoped everything would be perfect after this. But when I went to get my car from valet it took them about 1 1/2 hours to find my car...like what the hell? The day manager that was on duty took no fault. I was regretting staying at this hotel at this point. Well now the trip was over I am back in Dallas and I was looking at my bank statement today and I couldn't believe it..they charged me room service for the room that they switched me out from. I call the hotel to get them to give me a refund..they put me thru Monica Cantus voice mail...and instead of giving me a call to resolve this matter for me.. She sends and email and says those are my charges. Wow!!! WTF? This hotel is a -- nightmare!
| 1 | null |
You get what you pay for...
Not for a honeymoon but a great place to stay with friends for a weekend getaway such as an international marathon. Spending the weekend in town with 53000 other runner is a pure joy. So one can imagine that the hotel isn't the top priority.
| 3 | null |
Relaxing and friendly
My sister and I stayed in the motel room at the beach cottages recently and we loved it! It was clean, comfortable, and the employees who worked there were very friendly. The best part is that it is literally one step away from the beach so we didn't have to worry about finding a parking spot. It is very peaceful and relaxing to just hangout in the room also because there is a tv, balcony that has a view of the beach, and the beds were comfortable. The only thing that was bad was the noise outside with all the people talking and such. So if you are a light sleeper, I suggest that you bring earplugs. Also, they provide silverware and a microwave which is perfect if you want to eat leftovers or bring food to eat. Speaking of food, there are lots of restaurants, shops, and stores that you can just walk to. ex: Joe's Crab Shack, Kono's Cafe, Kafe Yen, etc. The Beach Cottages is the absolute best place to stay in San Diego that is right by the beach. They are affordable, friendly, and amazing! We will definitely go there again (:
| 4 | null |
Great location for an historic hotel
We stayed three nights from 27 July 2012. The hotel is a grand old place with plenty of charm and quaintness. We were checked in quickly and easily and given a room on the 9th floor. The room was very nice, clean, comfortable and quiet, although the bed was a double rather than a queen or king-size. Our room had a view into someone's apartment, but that didn't bother us, as you can step out of the hotel and be right in the centre of Boston. Rooms are on the small side, but that didn't affect the quality. The staff were friendly and pleasant, and the free wifi was good to use in the lobby area. They also gave out free ice creams every afternoon. Location-wise it was excellent - right in the middle of Boston near the common, Faneuil Market and the shops. It's on the Freedom Trail and you can walk to most interesting places in Boston within 15-20 minutes. T stations were very close for getting to Back Bay, the airport, and Cambridge. Overall we enjoyed our stay, and would stay again, in this historic hotel. For Boston, it was also reasonably priced.
| 4 | null |
Nicely done
Location: Steps from the giant Philadelphia Convention Center. 5-10 minute walk to Reading Terminal Market/downtown and Chinatown. Very walkable from 8th St (which is where Megabus let us off thank goodness, and not 30th St station). There is a Travelodge down the street and THAT place is literally next to the "help for the homeless". We went on a weekend and didn't see any sketchy people at all. It also helps that the police precinct is really close as well if sense of security is a concern.
Food: The hotel is really close to plenty of food options. The welcome center which has the tea and the coffee only had green tea bags when we checked in =( The free breakfast was awesome! Scrambled eggs, do it yourself waffles, oatmeal cereal, and even fruit!
Comfort: Had a higher level floor room, far from an elevator. The room was huge! I think it was just our luck though. King size bed and huge bathroom. Neat, clean, and minimalist. Oh and no noise as mentioned in previous reviews - perhaps their renovation was done?
Amenities: Wifi wasn't as fast as we're accustomed too (hey it's free!), the pool is tiny (we just looked in). Ice machine worked, however, no fridge in the room.
| 4 | null |
7th floor overlooking the water and market Is worth it!
What a treat! So convenient and comfortable. Loved being able to go to Pike Place Market in the morning when it is less crowded. Appreciated the great service from the doormen who drove us to a few locations in the city. Enjoyed staying in the city and yet in a reasonably quiet location.a great experience.
| 5 | null |
Disappointing
Exterior facility and check-in fine, but then we went to the room to a broken security lock on the interior door. Opened the door to a filthy, stained carpet, a child's bathrobe on the living room floor, the bathrooms were not clean, there were electric problems and we lost power to one bedroom on day two, you would not think of walking on flooring without shoes - it was sticky and nasty. A patio with indoor/outdoor carpet that was shredded and a coffee cup full of cigarette buds. My sister had stayed there 4 or 5 years ago and it was nice; now it is in horrible condition. I was embarrassed that I had made such a poor selection for my family, but I had always thought that your hotels were good quality.
| 2 | null |
History and luxury - all rolled into heaven.
Walking into the elegant lobby welcomes you with open arms. The famous duck fountain graces the entrance way and as we arrived the ducks paraded past for their 5 pm daily exit. Dang cute and wonder if that is what the restaurant was offering as their main course. (nope - they never have duck on any of their menus) Amenities abound - beds super comfortable - location fabulous. Loved it.
| 5 | null |
Nice Hotel; Practically No Internet
I was very warmly greeted when checking into the hotel. The lobby is warm and inviting (nice lounge area and restaurant). The room was very large and featured a sitting area with a refrigerator. The furnishings were a bit dated, but very functional. The thermostat worked to my satisfaction. A flat screen TV was in the bedroom (although the analog signal piped in left a lot to be desired). The king-sized bed and pillows could have been better, but not terrible (if you're looking for a heavenly bed, look elsewhere). It was really a very nice room with nice accomodations in the lobby as well.
The deal killer was the internet. This hotel has a modest connection available in the lobby. Nothing in the rooms. Don't bother calling support (not hotel staff...a 3rd party). After an hour of humoring the level 1 tech support, I knew it was not going to be remedied during my stay. If I had it to do over, I would request a room on the 2nd floor and deal with the lobby noise. This REALLY needs to be addressed by the hotel. If this hotel had internet, my rating would be 8 or 9 out of 10, as it is, 5-6/10 is all I can give you.
| 3 | null |
Poor customer service
My stay here started very badly and ended badly. It was very hard see its good points after being bookended with such poor treatment of a customer.
Our stay here was one night of a multi-day road trip, thus we had an ice chest with water, soft-drinks, and yes, beer and wine. After arriving in our room and having recieved our bags from the bellhop, we realized that our ice chest and another bag were not delivered. We went down to the lobby to retrieve them. However, the hotel had confiscated the ice chest. No amount of persuasion toward any staff would lead to the release of the ice chest. We had to retrieve it from the manager's office upon our departure.
This is an obvious ploy to encourage guest to partake of the over-priced in-room food and beverage. It had the opposite influence on me, as I would have certainly ordered one or two drinks with my lunch, but instead ordered water because I was so ticked. I had earlier ordered a glass of wine for my wife -- $15 for a mediocre house wine. I did not indulge by the poolside either, but certainly would have if I were not so angry.
Incidently, thoughout the stay, other guests paraded their ice chests through the lobby and loaded chests into their car at depature.
Yes the hotel is trendy and would have otherwise been enjoyable, but it is not living up to the standards of customer services that other luxury hotels offer. By that comparison, I recommend staying at another hotel, luxury or not, that can offer more modern facilites with bigger rooms, bigger and faster elevators, more worldy staff, and less crowed conditions.
My departure experience was less that satisfactory also. My vehcle was delivered with a substance on the rear bumper. It appeared to be oil or antifreeze, but whatever it was, an unremovable stain was left when the valet manager tried to clean it. She completed a claim report and said someone will contact me within the week. Now three weeks later, I have heard from no one. Presumably it is up to me to now contact them.
This place has potential to be worth a stay, but based on my experience, there is risk that the visit will be spoiled from the start.
| 2 | null |
Not the Kimpton experience I was hoping for
Clean, comfortable bed in a small, but adequate room. Hotel lobby seems to come alive during the afternoon wine tastings, which also featured a couple of nice cocktails, apps and desserts. Location is good if you're doing something at UCLA but is a decent drive to the water or downtown LA.
Unfortunately, room type wasn't available at check-in; I had to be moved to a different room on the 2nd day of a 3 night stay; both the first room and the second room were directly next to the elevators on a middle floor rather than the away from elevators on a high floor, which was confirmed at reservation. Didn't seem like anyone was focused on fixing any of the issues. Pretty disappointing Kimpton experience.
| 2 | null |
Great Hotel & Service
My wife and I recently had the enjoyable experience of staying at the InterContinental Chicago Miracle Mile for a 4-day stay to move our son into the dorms at the University of Chicago. The trip from the O'Hare airport to the InterContinental when we arrived took over an hour (normally a 20-25 minute trip) in the rain and traffic and we were all very tired and hungry. After checking in we discovered the restaurants in the area were all booked for the next 2-3 hours. We met Sylvia, at the concierge desk and were quickly rescued by her immediate resolution of our situation. We were sitting at a top-rated restaurant within 15 minutes of meeting her. We cannot say enough about how much we appreciated Sylvia's efforts. As well as those of, Trent, at the front desk. Everyone we encountered at the InterContinental was pleasant and helpful but the efforts of Sylvia and Trent are noteworthy. We will not hesitate to return to the InterContinental Chicago Miracle Mile and look forward to our next stay there
| 5 | null |
Nice location, rude staff
This hotel is wonderfully located...but after that the disappointment begins. The front desk staff seem as if they are doing you a favor for checking you in. The rooms are old and the bathrooms are extremely dated. We requested a room with a view. Our view was looking at other rooms at the hotel. Not quite what we were expecting. Management cared very little for our complaints. I will find different accomodations on my next visit.
| 1 | null |
Great location, comfortable, quiet hotel in NYC
Having stayed in Manhattan many times, it was a pleasure to stay at a hotel that was not on a major avenue. The hotel was very reasonable for NYC, the rooms a nice size and the bed comfortable. But the location was best, as we were within walking distance of Times Square, the Empire State Building, MSG and more.
| 5 | null |
charged me twice for no reason
I bade it on priceline.com, so I spent one night on 7/23/2012 (the day before yesterday). Very small room. no power in the bathroom when I was trying to use the hairdryer. bedskirt is dirty with large stains.
The worst thing is after priceling charged me, the manhattan hotel charged my credit card another $120. What was that? I didn't use any special service there. I was trying to reach them but nobody answered my phone, always the machine!
Still dont know what to do!
| 1 | null |
Nice Hotel, But Expensive WiFi
This is a nice hotel, right in the heart of Fisherman's Wharf. The rooms were clean, the beds comfortable and it is close to everything.
The only problem I had with it, was finding out (at 2:00am, after several long flight delays), that there was no Free WiFi in the rooms. Actually at that time it sounded like there might be no WiFi in the rooms (That turned out to be untrue, fortunately). I had to lug my computer down to the lobby so I could give my family an update.
Then, for the rest of the week ( I was traveling on business), I had to pay an additional $15 / day for WiFi in the room, in addition to the room price.
But, overall the hotel was quiet and the service was good.
| 3 | null |
Disappointed
Our front desk clerk was the best thing about this hotel. He was extremely polite and friendly. The rest of the hotel was disappointing. The room was not comfortable - the odor was bad and the furnishings were old and worn.
The price was good but it was just not a pleasant stay.
| 2 | null |
the old man is snoring, and I'm not...
It’s 2 AM as I am writing this review. I have dreaded staying at this hotel all week because the last time I stayed here (3 years ago) I was on the 2nd floor, and had the pleasure of the Lord of the Dance above me. (they seem to follow me to various hotels) I remembered how thin the walls were then, and now – I am experiencing it again. I can actually hear the person in the room next to me snoring! Amazing. It is one of the most annoying, grating situations, and quite frankly: this should never be experienced in a hotel, especially if you are paying north of $170 per night.
I log over 100+ nights per year in hotels, some years almost 200 nights, so I am very picky. This was the only ‘good-brand’ hotel available as I booked last minute, and I try to remain loyal to Hilton or Marriott. I advanced my stay with a phone call to the front desk to insure that I would be on the top floor. Not only did they put me on the top floor, but they upgraded me to this huge corner suite the size of two or three standard hotel rooms. I walked in to the room with a sigh of relief. Perhaps this will be a good experience? The room is right on Tully street, so already the street noise is an issue. On the nightstand, there is a package of earplugs. Oh no. really? Ear plugs??
Now, is it fair that I am writing a review before my entire stay is completed? I think: yes, considering I am awake and my walls bellow from stertorous breathing… The elevator is right next to my room, and I can hear it mocking me, the neurotic traveler, carrying its weight up and down to each floor.
The good: the room is clean, albeit older furnishings. I have a huge dining room with a small 4-top table and a kitchenette. A new flat screen, and a pretty comfy desk chair, and a desk. The bed is comfortable and sheets are clean. Two air conditioners, which is obviously a waste/poor design. Bathroom is clean and functional.
The front desk staff has been over-accommodating. The late night front desk man made a point to tell me that I was on the top floor before I asked. So, this squeaky wheel was probably just as loud as my snoring neighbor.
I predict a noisy morning. I won’t have time to catch the free breakfast or use the gym, so it’s fair game that I will not mention those amenities. The internet (at this time of night) is very fast, and I am able to stream content on YouTube without issue.
In conclusion – I won’t stay here again because of the noise issue. However, these things tend not to bother most people, so I am rating this hotel as average.
Happy Travels!
| 3 | null |
Good choice in this area of Houston
The Sheraton Houston West is a good choice when you have meetings on the west side of Houston. I would not want to stay in this area if my meetings were downtown but there are several major corporations with offices in the vicinity.
The check in staff was very efficient, a quick process and off to the room. You need a key to activate the elevator which is great (big hit with female colleagues). There are five stories and one long hallway on each floor. The lighting is a little dim, so rooms at the end of the hallway are a little creepy going to. The room itself is nicely, and it appeared newly, decorated, I was pleasantly surprised to see a nice leather chair for relaxing (and incredibly surprised to see the Mitchell Gold label, wow) a wood table for your luggage versus the metal rack in the closet, a great and comfortable bed, and a long desk with several plugs for all the gadgets. The lighting was two sconces, one on each side of the bed a table light on the desk and a floor lamp next to the leather chair. WIFI was very easy to use (for some reason they call it WIFI light) and the speed was fine. The bath was a stall shower in lieu of a tub, great idea, so it was a really nice size, a medium sized sink and the typical Sheraton toiletries. Most importantly it was very clean. There were only two of each towel, I think three is the minimum acceptable.
The fitness center on the first floor was a pleasant surprise. It appeared that the cardio machines were all newish and a single multi-purpose station allows for lots of choices. There is also a pool outside.
The Lounge on the fifth floor has coffee and a frdige with some soda and drinks. Nothing is offered for breakfast. Very strange.
The restaurant stays open until 1000 and the bar until 1100. The breakfast buffet contains the usual suspects, no ups, no extras and a la carte is available. Overall food was fair, and i am being kind. It’s Texas so cream is the additive of choice in the coffee (it is the only offering at the Starbucks free coffee bar in the Lobby), but just ask and they will bring skim-2%.
Check out is very speedy. As a head’s up forget about making a left turn out of the parking lot, make a right and then a u-turn 200 feet down the road.
Overall I was pleasantly surprised with this hotel and if in the area again would probably stay here and opt for fruit and yogurt for my breakfast.
| 3 | null |
Ghastly, Terminally Hip...kind of sleezy...
If you like sleeping surrounded by the color of metal, then this is your place. This place is like a porn set in space or a gay brothel in a Woody Allen movie. Some idiot also got cute with the light switches which are impossible to figure out. Stay away unless you are 25 and work in the fashion industry, and that case go go go to the FAAAAABULOUS Dream Downtown Hotel!
| 2 | null |
Perfect location for Empire State
We picked this hotel for its location and on recommendation. It didn't disappoint but as it was only for one night I cannot say that much about it. It was a large room for 3 of us, very clean, nice bits in the bathroom. The staff were helpful and friendly. This is an excellent choice if you want to be near the Empire State which was why we chose it for our last night in the city having stayed at friends in New Jersey. To be honest, almost anywhere is going to be good in New York from a location point of view, as if you are happy to walk about you will be near some attraction or other.
| 4 | null |
great night
We spent one night in the Warwick to attend a wedding nearby. I was really impressed with the size of the rooms. There was several feet of space around the bed, a desk, plenty of closet space and a reasonably sized bathroom. The decor was lovely and the staff was professional and efficient. I'd go back for sure.
| 4 | null |
Great location, Awful hotel.
I arrived at the hotel Sunday morning, before check-in time. Our room was not ready, but they had a bell hop that held out luggage while we went and explored. The hotel does have a great location that is extremely close to the Smithsonian. However, beware that on the weekends, you aren't going to find anything open. No restaurants, no CVS, no anything. We go back to the hotel and our room happens to be ready. The lobby was very nice looking, however, when you get to the elevator, that is when you begin seeing just how bad the hotel really is. The elevators are extremely small, old and slow. When we finally get to floor 12, I was shocked when the doors opened. The hotel is beyond old. The wallpaper was falling off in places and there was masking tape holding it on. The doors had "doorbells" that were not electric. Once inside the room, I was even more disgusted. The carpet was stained, the furniture was ripped, the tv was a small tube tv that barely worked, the wooden hutch was crumbling to pieces and the ceiling had some sort of water stains on it. The beds were a whole other story. The list can go on. I stayed in the room a total of 1 hour while I booked a new hotel (on my phone, since wifi is $11) and we immediately left. I will never be returning.
| 1 | null |
Beautiful Grounds, so-so rooms
The grounds were beautifully maintained and the pools were wonderful. The fitness center was nice, but small. There were a lot of people there, so you don't get your choice of the machines. Our room (one of the villas) was very spacious, but it was a little worn. We were there for a business trip, but I would have been disappointed if I had shelled out all my hard earned money for one of these rooms. It's not what you expect for this price.
| 3 | null |
Location, Location, Location!!!!
I booked this hotel by a bidding third party website, and when the name was published, I was a bit concerned, as I immediately went to Tripadvisor to see the reviews. All my worrying was for nothing. The hotel was in the perfect location. Subway stops at the corner, drugstore, Starbucks next door, nice little deli next door, Time Warner mall across the street, 10 minute walk to Time's Square, 3 minute walk to Central Park. The room...I traveled with my 14 year old daughter, and 20 year old daughter, and had 2 double beds on the 23rd floor. We were not bothered by noise from the hotel. We had a nice view of 7th ave, and no noise from the windows. The bathroom wasn't spacious, but it wasn't teeny tiny. The girls had plenty of room to do their hair and makeup. The room itself was quite cute. It wasn't extremely spacious, but there was plenty of room for 4 suitcases, and the 3 of us to move around comfortably. The room was also extremely clean. I have stayed at numerous midpriced hotels in NYC, and this was one of the better ones so far. Far more roomy and clean for the same price as other hotels. The lobby was beautiful, as well as the garden area. The only down sides were the dark hallways, and at the Lobby Bar $14 for a glass of wine. The staff was friendly and helpful, and if you can over look the dark halls and bring your own wine, and keep in mind you are staying NYC, you will be quite happy with this hotel.
| 5 | null |
I will never go back here again!
I had a bad vibe about this place from the moment I walked in. The main lobby had very dim lighting, probably to cover up the fatigue of the place. We paid for a King suite and were supposed to get a free upgrade to a deluxe king because I had clicked on a facebook link when I made the reservations on the hotel website. The first room we were given was very big but very bare as it was poorly furnished. The room had no view at all. When we complained they supposedly upgraded us to a street view room which was much smaller, and had a queen size bed, not a king as we had expected. Instead of complaining again we decided just to deal with it. My issues with the room were the following: the bed was right at the door to the room and there was only one nightstand. The television was at the far side of the room, too far for comfortable viewing. There were no comfortable chairs (just a desk chair). There was a wet spot on the rug which of course I only noticed after I put my clean socks on. The bathroom was tiny and narrow. If you opted to leave the door open so as not to feel closed in, you would be unable to reach the toilet paper which was on the wall behind the open door. Very strange arrangement. That night the work on the street started just as we put our heads on the pillow. We called the desk to complain about this hoping for another room so we would be able to sleep. We were told there was nothing available but were given a free buffet breakfast. Thank goodness it was free because it certainly wasn't worth $25 per person. This hotel was overpriced and in need up some upgrading. I would never recommend this hotel.
| 2 | null |
Yuck, the smell still haunts me...
I was a bit skeptical when booking this hotel, reading its history and prior reviews I was hoping it would all be OK.
When my husband and I travel we try to do this as cheaply as possible, with a hotel room all we want is a bed and our own bathroom...
We arrived at 8am and the reception lady was nice and said that our room would be ready at 11:30. We left our bags in the bag room (which cost $2 per bag), the bell boy was so sucking up for a tip it was pathetic. We just paid $2 a bag, there's you tip man!
When our room was finally ready the first thing you noticed was the god awful smell. It was so bad, it smelt like mould, or wet carpet, or your nanas place a year after she had passed away! I don't know what it was but the surprises didn't stop there. The bed only had 3 pillows (2 on one side, 1 on the other) and the fluff was coming out of them. The bed was just yuck, like the cleaners didn't know what a washing machine was, or bleach for that matter. When I had a shower we had 3 towels, thought they gave us an extra one but when I picked it up it had a giant hole in the middle! Then there's the shower...Have you ever had a shower but felt dirtier than before you got in? Well that's how we felt. Also there is no such thing as hot water. We had lukewarm showers, oh yeah, the room didn't have a heater either. The cleaners (yes I was surprised they had cleaners), banged on your door at 8am and even after telling them to go away they would still come in! And the tour desk downstairs over changed us for our airport shuttle pickup.
To sum things up, I would not stay here again, $130 a night was not worth it, I would happily pay the extra $50 a night to enjoy my stay...
| 1 | null |
Roach Motel at Best
We stayed at the Skyview Plaza this past weekend. Upon checkin, we had to wait 10 minutes to be waited on. Once we got to our room, we found that the bathroom was covered in roaches and their was a hole in the ceiling. We called down to the desk and the person that had checked us in stated he was going to send someone up to check out the problem. No one ever came. It was disgusting and we will never stay there again.
| 1 | null |
LOVED the room!
As soon as we got into the lobby we were happily greeted by the clerks and great looking valet parking boys. I mentioned the receptionist I loved writing on Tripadvisor and she instantly handed me a card with the name of Cathy Shultz, which I hope she reads this review. I truly loved the room. Great little kitchen, comfortable bed, bathtub, and everything excellently clean. On my 2nd night I called downstairs to ask if they had a bit of olive oil to remove my makeup and they gently did without a price, I loved that! The things I did not enjoy the most were the breakfast, which was a bit tasteless (of course there were spices and sauces) but not the same, everything seemed freshly made though so it passes. Another thing was the service my boss got at night to ask for internet directions in spanish and she was pretty rude to him, that's a bad point, she could have said wait a little or let me check. Anyways, I will hopefully return to this hotel in December for a romantic stay with my fiancee and I'm sure I will get a very good all included service.
| 4 | null |
HORRIBLE, LIKE A NIGHTMARE -1 Star
My partner recently returned from being booked into this hotel (and we use the term loosely) for a business trip. He checked out after one night. He says that you should "BELIEVE the negative reviews". "FILTHY, MOLDY, SMELLY, DISGUSTING". Beg your agent to find a different hotel. DO NOT STAY HERE.
| 1 | null |
Clean and friendly!
I have stayed at both the College Station and Houston hotels numerous times and have never been disappointed. The rooms are always clean, and the staff is always friendly. If you forget something, like toothpaste, they have you covered (though it may take a while). The food is great, and their evening reception is nice. There's nothing like a free glass of wine to help you unwind after traveling.
| 5 | null |
Disappointing Hotel and Unfriendly Staff, Never Again
Try another hotel for location of the Lincoln Center and Columbus Circle. Honestly, it seemed as though every employee was unhappy and did not want to be there. The incredibly rude front desk and concierge ruined a birthday surprise for my husband. Days before I called and asked for a bottle of wine to be waiting in our room for him. I confirmed that again the morning of our stay. No problem, they said. When we arrived, 3 persons denied I had spoken with them. With an attitude, their solution was to send a bottle up later in day for a charge of $86.00 or we could walk to 67th street and buy one! HOUSEKEEPING - We kindly asked for more pillows and towels (2 in room) and again, attitude that we were bothering them. Reviews on having to stand in shower and turn it on are true! Awful set up but the ice cold water wakes you up. Terrible.
Front doors are left open and it was cold, so my husband couldn't sit in lobby and read newspaper in morning. This hotel needs help. Never again.
| 1 | null |
Not Hyatt quality
I am at the Hyatt now and the quality does not meet that of a Motel 6. My first room was filthy so I requested a change. Staff was polite but this room is no better and faces the loud, busy street. The air conditioning does not work and towels are threadbare. If it wasn't an overnight trip I would have left. In bad need of a makeover and quality control.
| 1 | null |
New England tour;
We stayed the Hilton Downtown for 2 nights as part of a self drive tour booked from the UK. We picked up our hire car from Logan International airport and drove to the hilton without any problems. Valet parking only. The hilton is in a good area for access to sight seeing, the trolley tours are only 5 min walk as is quincey maket. ( if you want the shopping malls, prudential etc then maybe not the best location for this).
The hotel did have good customer service but felt 'forced' sometimes unnatural !. The rooms were well presented and clean, we stayed on the nineth floor.
We had breakfast in the hotel resturant once and it was good. We had a drink in the bar once and found the 'background' musc too loud, you couldn't talk so we left. I guess the bar is catering for after work drinks with an upbeat vibe rather than than a relaxing bar lounge - this purely a personal choice- not a negative for the hotel.
Free WiFI in the lobby or library room good, pity you had to pay for WIFI in the room.
Overall a good cean hotel in a nice position but maybe more for business than the holiday traffic.
| 3 | null |
NYC Gem
The Hotel Beacon was the perfect place for four women from Minnesota to explore New York City. We were so tired from exploring, seeing the US Open, and sightseeing that most evenings we bought wine at the shop next door and food from the great stores across the street and spent the evening in our living room area. Beautiful view of sunset from our window ... see photo. The desk staff was so helpful and very friendly, and the hotel was immaculate. We'll be back!
| 5 | null |
Find somewhere else to stay!
Hot water turned on fully only provided tepid water for shower. Mattresses and pillows are cheapest foam of less-than-discount quality and ended up fighting sore neck for 3 days. No heat available during an early cold snap, so they offered a space heater (first one didn't work; needed to bring a second). Ordered room service the first night (salad and soup....soup was nothing more than luke-warm from a can; utensils wrapped in paper napkins ala cafeteria) and got sick for following 2 days. Food poisoning....? I'm just saying... Only one ice machine servicing all floors was broken, and getting some ice from the restaurant was a ping-pong match between restaurant and front desk, taking 3 transfers and two trips from staff (first one brought ice, but staff had a look of disgust on her face when I opened the door; then received another knock from another employee who was delivering an empty ice bucket!) On last day, the tank on back of toilet cracked and flooded water all over bathroom floor (see photo). Hey, they gave me $25 for my consideration. Put this one on the bottom of your D list.
| 1 | null |
Room Smell Overwhelming
After reading the reviews, I was excited about our choice, but walking into the room, I was overwhelmed by the cleaning product smell, akin to cheap shoe polish. The room seemed darker than pictures here and kind of musty. The smell was so overwhelming we moved the next day to the Best Western - Seven Seas 2 doors down and were much happier overall. Days Hotel did have better internet service, microwaves in the room, better shuttle schedules, and information of local resources. We also liked Bunz, but staff seemed overworked. Pool area was nice and clean.
| 2 | null |
Attention to detail extraordinaire!!!
We spent the weekend july 7th - 9th at the Palmer House with our whole family to celebrate our 40th wedding anniversay. The staff was exceptionally on top of everything at check-in, at Sunday brunch, cleaning the room, at check-out. The people at the Concierge station couldn't have been more knowledgeable about things going on in Chicago & helped us get tickets for a soccer game & the Blue Man Group. Everything was top-notch. The bar in the lobby was our normal meeting/gathering place & we enjoyed the drinks & the friendly bartenders there. I have raved about this hotel to all my friends back in St. Louis & definitely want to stay there again on any return trips to Chicago.
| 5 | null |
Never Again
I just visited this motel 4/20/2012. The outside looks nothing like the picture(photo shop??) I didnt have a reservation but did talk to the owner about coming to town and be able to get a room which she said would be no problem. When I arrived the clerk gave me a room, the room was not even cleaned and smelled like marijuana. went back up to the front counter and he gave us a key to another room, which was occupied. on the third and final try we finally got a room that wasnt occupied or wouldnt give me a contact high. the covers were dirty,the couch ahd dried up white stains on it???????UGH!!! We paid 64.00 dollars for the rooma nd it was not worth it. I went to the store and bought sheets to lay on across the bed. The shower looked like it had not been cleaned in about a month( scrubbing bubbles works really well!!!), and the t.v kept goin out. I do not reccomend this hotel for anyone. Lets not even mention the continental breakfast. But I did search and find another hotel/motel that was better......Extended stay america- poplar ave. They saved my second night.
| 1 | null |
A truly royal expereince
We stayed in Philadelphia for my Brothers graduation in the Month of May 2012. For the 1st two days we stayed in Residence Inn Marriott and the next two days we stayed here. This Hotel by Hilton is at a beautiful location and the suites were large enough for 4 people. We had our room at the 14th Floor, and the view from above was absolutely awesome. The whole square lit up at the night and the view from above is beautiful. The staff seemed a bit arrogant initially, but later on it was ok, may be bad day sort of things.
| 4 | null |
YOUR CHOICE
we stayed at this hotel for six nights it is old it is a bit run down yes there was peeling paint the furniture was rickety and old but the room was huge and clean the beds were old but comfortable i was worried about bed bugs but there where non the bathroom was clean the room and curtains were clean no dust . a little mould in the bathroom. towels where clean and plentiful this hotel needs some money spent on it. but for .postion you can not go wrong it is close to everything . it was one of the busiest hotels i have seen people in and out at all times
| 2 | null |
Denver Airport Hotel
When our flight changed at the last minute we found a room at the Denver Hyatt House near the airport. It was clean and spacious. Beautiful bathroom. The complimentary breakfast was a nice treat with lots of healthy options.
The airport shuttle was nice and there were quite a few restaurants within walking distance for a quick bite.
| 4 | null |
No longer a Marriott
This property was deflagged today. No longer a Marriott property. I never really liked this property and I predicted that when the new Marriott properties near Staples Center opened this property would close,
It is now looking for a new brand and is being called The Los Angeles Downtown Hotel.
| 2 | null |
Brilliant Location to see New York, Elegant but pricey
We had room 1140 which was fine overlooking the church, very peaceful room and very comfortable. Large TV (although not many channels outside of news ones), Enough plugs (american style) on desk and lighting ample. Bathroom shower was great too. Surprised there was no coffee making facility but you could order it from reception (not sure why?) The hotel public areas were very upmarket and lots of help although very very pricey to dine or drink in (loads of restaurants, eateries and bars close by so dont worry). It has its own starbucks in the lower lobby. If you want a breakfast exit the hotel on the lexington avenue side. It has a small convenience shop near the lobby too..
| 4 | null |
Major Disappointment...
Although the front desk and housekeeping service was perfect, there were so many other problems that will assure that we will not be back.
We chose The Doubletree because it seemed to be convenient enough to the BU campus. It's not.
That, however, wasn't the problem.
The rooms are 2 room suites, extremely spacious but the front room is adjacent to the corridor that is open to the lobby
The hotel is built around an interior atrium overlooking the lobby,ballroom entrances and lounge.
Because we were so tired, we had decided to have dinner in the hotel. The front desk recommended the Fusion lounge. Each booth has a TV set, which is an interesting touch for a "sports bar". We waited a short while for a table and were seated at a booth where the TV did not work. We were only told that after we played around with TV for a while and asked. We asked for some bread- it took 25 minutes. We ordered dinner- that took over 30 minutes for a chicken sandwich, grilled portobello mushroom and baked chicken. When we ordered, We told the waitress that we were very hungry and she assured us that the baked chicken would not hold up our order. After asking several times as to the status of our dinner it finally arriver- the chicken sandwich was supposed to be on marble rye (according to the menu)- it was on white bread, we asked for honey mustard on the side- that wasn't there and it took 10 minutes to be brought dijon, not honey mustard. The grilled portobello mushroom was ice cold- as was the mashed potatoes and veggie sides that came with the tasty chicken. at least part of the dinner was edible. The service was as bad as the food.
As a result of the atrium setup, the noise level permeates into the front room of our suite, where our daughter was trying to sleep after a very long day moving her stuff into her dorm room. The noise continued until well after 1 AM. we called to see what time the bar closed, and although we were told 11 PM, the noise from the cleanup was as loud as the noise from the bar itself, and a party in the ballroom continued much later and then carried out to the lobby.
The view from our room was lovely- overlooking the Charles. the beds were very comfortable.
Breakfast the next morning was only slightly better than dinner the night before.
The garage is small and difficult to park in - its very narrow and has blind turns on each level.
we will be in Boston often our the next 4 years and will never even consider returning to the Doubletree.
| 3 | null |
Good people, average room
Well located. Great service, but the rooms leave a lot to be desired for a Westin, specially the bathrooms.
The members lounge ours changed and it is not longer open in the evenings, which is a shame and hope management reinstates soon.
Ali, and the rest of the front desk staff are excellent, helpful and knowledgeable.
Will return
| 3 | null |
Great location!
The location was wonderful - close to Beale Street and lots of the places we wanted to go. Price was okay. The room needed sprucing up, one of the elevators had a mind of its own and didn't take us to the correct floor.
| 3 | null |
"Run in the Opposite Direction!!!"
Do not be deceived by the pictures online, obviously they were not of this particular hotel. The hotel is run down, smelly, dirty, and trashy. Our room had trash left in it from previous renters. I did not feel safe, the doors would not stay closed, the commode was filthy, towels and sheets were stained. Workers and manager was very rude. I would not recommend this place to my worst enemy.
| 1 | null |
if its half off do it. if not skip it
stayed here through a half off deal. would not stay again for full price.The front desk was very friendly and helpfull. the housekeeping did not empty our trash but did make the beds the air vent was right by the bed, they charge way to much for breakfast. and there was no WOW factor i found for a suite it was just average,for full price i would have felt ript off.i like embassy suites but they where not half off.
| 3 | null |
A first class stay that a hurricane could not spoil!
I do feel sorry for those people who have posted reviews on how the Waldorf looks 'shabby' and 'tired'. They must have been really unlucky with their rooms and / or service they received, as I couldn't fault it.
The lobby has been refurbished and looks fresh and opulent. Queues at reception for checking in? Well, it depends on the time of day. We arrived at 1pm and had a very short wait at reception. The booking was for my 40th birthday, and 2 drinks vouchers were waiting for me on arrival (worth $40 - thanks to the tip-off from Virgin Holidays). I smiled and asked nicely for a 'room with a view' and the receptionist said if we could wait an hour she would secure me a good one, so we went sight-seeing for a while and an hour later she sent us a text to say it was ready. Our room was on the 16th floor, was very large with windows on 3 sides, and had a fantastic view of the Chrysler Building - wow!
I couldn't see anything on the 16th floor on indeed in our room that was 'past it'. The bed was extremely comfortable and had beautiful, fresh, white bed linen. There was a huge flatscreen TV and an ipod docking station which I didn't expect.
The wi-fi is free in the lobby but can get slow and busy at times, as the lobby is also open to the public of course. I used the business centre PC's on two occassions at a rate of 40c per minute. You just put your credit card in to activate.
We had cocktails a couple of times both at Peacock Alley and Sir Harry's bar. Expect to pay around $20 for one but they are very good - and very strong!
It was bizarre being in the Waldorf during Hurricane Sandy - the staff didn't deviate from their normal behaviour, even though it got very busy and I'm sure there were lots of frantic customers. It was like being inside a safe haven that Sandy could not hit: no power failures or breaks in service. It was only when I stepped out the Park Lane entrance to have a nosy that I realised a tree had come down and just missed the hotel scaffolding - that was a close call.
The only negative would be the fact that the hotel is still swathed in scaffolding on the ground floor. They don't mention this on their website and try to downplay the renovations. In fact, the renovations are part of a rolling programme and will be going on for years. It was just slightly disappointing to arrive at the hotel and walk under the building work.
All in all, I rate the Waldorf highly. Nothing there is value for money, but you would be a bit misguided to think that it would be! Go there for the art deco surroundings, the opulence and really just to do in once in your lifetime.
Extra note: Our holiday was booked through Virgin Holidays who were absolutely fantastic during the storm crisis. Not only did they book us 2 extra nights there in the same room (thanks, Mr Branson!) but they got us on a special extra flight ASAP out of JFK as soon as it re-opened. Really exceptional service.
| 5 | null |
cost effective family friendly lodging
Very pleasant stay. Started off with friendly reception at the reception desk. Roomy bedroom with cute stuffed rabbit made of towels. Cool airconditioning that promoted sleep despite extremely hot weather in Houston in May. Clean bathroom. Coffee maker. Efficiency kitchen. Covered parking with no additional cost. Full breakfast buffet self-serve style. Free internet. In spite of my well-behaved teens and children remarkable quiet. Next to Galleria which has numerous restaurants and great shopping. Very pleasant stay due to comfortable lodging.
| 5 | null |
Great Hotel... however,
A quick out of town weekend for us. Great location, room was comfortable and clean. Checkin process was extensive with long lines. Our stay was supposed to include in room free internet, which it did, but you had to accept the charge first and then they credited it. Seemed too complicated for a free perk. Also said robes in the room, there were none. The number of kids at the club level was very high and a lot of poor parenting going on that was not the hotel's fault, but detracted from our stay for sure. The free breakfast was always out of something and the lines were long and not enough seating. The coffee had run out twice on each day that we were there, they only had a pumper pot for a ton of people. They indicated we had to fill out cards on the number of people eating so they could plan appropriately in the future, but 2 days, they never gave us the cards. The room was wonderful, the amenities, not so much. The warm cookies at night and the manager's reception on Thursday were very nice. The bell staff was very helpful.
| 3 | null |
Fee for Parking - $15 + $2.70 tax
Room was okay and staff was very friendly. Breakfast food was terrible. Worst was the $15 + tax for parking. It was a regular hotel parking lot and not in a great area, so this is clearly just a way to make the hotel get listed closer to the top of searches for those concerned about price. I can deal with minor hotel issues, but I can't deal with being misled and over-charged!
| 1 | null |
Lipstick on a Pig...
Groupon deal sounds great and the pictures look stellar; however, this is not what you are getting. Don't do it!!!
Best way to describe: lipstick on a pig
Wish I had read the reviews before I stayed because they were all true.
I am not very picky or particular in most occasions, but this place was unbelievably bad.
Room was dirty overall. Let's not talk about the bathroom--it was horrendous.
Complimentary drink coupon entitles you to 1 free Bud Light....seriously? It states right there that it will get you a well, wine or domestic beer. The kind folks at the bar have several domestic beers on tap, but they will not give them to you for the complimentary drink ticket. Nope, only a Bud Light.
Service wasn't much better. It was downright awful! The jerk behind the bar acted like it was an inconvenience to get me my complimentary Bud Light and that we went out of the way to open it for me.
The continental breakfast and the service then wasn't much better. I was travelling alone and seated for breakfast around 8:00. It took around 10 minutes for anyone to even come over to me, this required me flagging someone down and requesting a cup of coffee. The coffee from there took about 10 more minutes to arrive. I sat and enjoyed my coffee waiting for my order to be taken (waiting around another 10 minutes or so). I wasn't in a rush so I took the whole delay in stride. When the waiter finally come over I almost fell over with the virtually comedic reading of my choices--Cheerios, Coco-Puffs, or Granola. I chose Granola and further waiting ensued. IT TOOK 20 MINUTES. Nothing came. Seriously? I thought to myself--how long does it take to open a box of cereal, pour on some milk and bring out the bowl?. Needless to say I wasn't happy. I got up to leave, despite my hour already wasted for a free bowl of cereal that never arrived. The hostess looked concerned and gave me a dirty look as if I had done something wrong. I said I just couldn't wait any longer. I neglected to even attempt to utilize my second morning's complimentary breakfast, lesson learned the first time around.
WARNING: Stay at this place at your own risk. The rooms are dirty and the service absolutely sucks.
| 1 | null |
DIsappointing
After seeing all the great reviews we decided to stay here but left after the first night. It's not really a great location being far from both the quaint cafes and shops of georgetown and from the downtown area and monuments. It was not an easy walking distance but at least a good 15 mins down to M street and longer to anywhere else. It's also on the extremely congested side of Wisconsin Avenue thus making it difficult to get in and out of the are by taxi and it is not close to a metro stop. It is also much more expensive than other hotels which are more central and convenient with better rooms. The room itself was spacious but outdated, and the bathroom was extremely congested and tight.
We moved onto to the Hotel Lombardy after the first night which was cheaper and vastly superior.
| 2 | null |
Hallway Odor
We love staying at your hotel but unfortunately this time we encounter some dissatisfaction. As soon as get off the elevator to your room, there is a very bad smell..Like body odor and so sour. the next morning we saw some housekeeper and told them. We can't believe they cannot smell the hallway or they just tolerated it. One of the housekeeper asked the other one for a perfume. But it seems that nothing has been done until we checked out. I think the the carpet needs to be shampooed to elimate this horrible smell. Then in the early morning you can hear door slamming and some guests are yelling and kids across our room are all yelling. What an experienced.
| 3 | null |
OK
I stay at about 20-25 Hilton properties per year so my standards may be a little high. However, as a HHonors Gold member, I requested a non-smoking room about a week in advance; however, when I arrived, I was told all non-smoking rooms were filled and they had moved me to a smoking 2 bedroom suite.
First and foremost, there seems to be two sides to this hotel as some are reporting fantastic conditions; however, where I was situated seemed to be in rough shape. I was in Room 203 and that side had faded paint with the walkways having paint scratching all over. The carpet in the room also had stains on it which was a little off-putting.
Secondly, the hot water in the shower was in very short supply. In fact, I had to start my shower in one of the bathrooms and then move to a second bathroom to finish showering.
Third, if you're planning to come back to this property around rush hour, please make sure to note that this hotel is on a very busy street. Getting from the highway to this hotel (~0.5mi) can take up to 20 mins as there is a lot of congestion.
Fourth, I had to turn off the A/C in the room as whatever was coming out of the vents was setting off my allergies.
On the positive side, the staff here is excellent and I had no issues. They were very helpful when I was in a rush to get to a meeting and there was no coffee. They went out of the way and got me some fresh brew from the kitchen.
| 2 | null |
Okay, but on the decline....
I have been travelling quite frequently to Houston of late for an impending relocation. I have stayed here before because it is convenient to the airport and a branch office of mine. The front desk staff is always friendly (Lolita is exceptional) and accomodating but I have noticed a decline in the cleanliness of the rooms.
On my most recent visit the smell in the room I was given - 506 - was such that I had to ask to be moved. I was immediately given another room - 523 - however it was only marginally better. My sense is the rooms are getting old and the mattresses are becoming foul smelling. It is sad because I used to like staying here for the great breakfast buffet and the convenience. However, I vowed to stay elsewhere from now on.
| 3 | null |
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