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Most pleasant experiece
We totally enjoyed our stay at the Strand: friendly service and excellent accommodations. All staff memebers were very friendly, ready to offer any service or answer any question. Room was very comfortable, clean and spacious. Would recomment this hotel to any traveller to New York wishing to add a touch of luxury to their stay at an affordable price. Well situated between Broadway and 5th avenue and just a 12 - 15 minutes walk to Times Square. | 5 | null |
Awesome!!
I am picky!!! So when planning our 5 day trip with my husband and two little girls (ages 8 and 9) we looked at quite a few hotels. Well we picked the best hotel to stay while in DC. From the doorman to housekeeping....they all made our stay very enjoyable. Great location, pretty rooms, clean bathrooms. Restaurant/lounge had great food for when we were too exhausted to venture out after a day of sightseeing. Location was safe. Concierge was awesome!!! Answered any question we had for them, assisting us with our adventures for the day. The entire staff was so friendly. They made us feel very comfortable and they were very pleasant and welcoming. Our two little girls loved it also... cried on our cab ride back to the train station. Can't say enough. Price was great and would love to return again!!! | 5 | null |
Travelodge needs to axe this property
We stayed here for the weekend of the Formula 1 race in austin. We had previously lived in Austin for 6 years so we knew going in that this was a rough hotel and that the mall was dead. The location for going to the track though was very good. Aside from the ridiculous rates everyone was charging for the weekend I wouldn't stay here again at virtually any price if there was anything else available.
On check in the reception clerk was actually very nice and helpful, the huge cockroach standing behind her however must have been the assistant manager. When we got to the second building where our room was we noted a car parked across 2 spots with 3 males hanging out. They did not look like race fans. We didn't think too much about them until we got up the stairs and saw a hooker coming down the hallway. When we went back for our luggage all were gone.
Once we were in the rooms they were about as debilitated as your average bottom of the barrel spring break destinations where they count how many people you are stuffing into a room. In our room the bifolding mirrored closet door had been ordered about 2" longer than the doorspace so you couldn't close it. It my parents room they didn't even have a door! The tv's were there as was the microwave and fridge but no clocks. There was also only 1 extra outlet per room so there was lots of sharing to get devices charged. The wifi was bearable, but it worked. The towels were threadbare and stained. The breakfast room on the first day had plenty of danish type items but when I poured the hot water it was dead cold. On the second day the hot water had clearly been coffee the day before or was simply non potable yellow water.
The kicker had to be the mascot whom we found returning on our second night. After joking about what kind of hooker we would see this time coming up the stairs we ran into Herbie (our name for him). A huge fluffy rat that was just cruising the hallways. He wasn't actually that fierce looking but it definitely put the whole experience over the top.
On the whole there was simply nothing to recommend this hotel over any other possible experience. | 1 | null |
Beautiful Disaster
I thought the hotel looked nice from the website .. But when I checked in the silverware was dirty in the drawers.. The closet to the water tank was filthy with dust! And the bathroom was absolutely disgusting.. I took pics on my phone for proof of you'd like to see them... At one point I noticed a huge black hair on the wall.. The tile in the bathroom had mild in it.. At this point I'd never stay at a Wyndham hotel ever again and would tell my friends to do the same. | 1 | null |
Smells like dog urine.
This is one of the most overpriced hotels I've ever stayed in and I've spent a 30 year career staying in hotels all over the country ranging from Hilton Gardens to places with used drug addict needles in the carpet. It's not one of the worst I've stayed in but it is definetly the most overpriced. It's a "pet friendly" hotel so I guess that's why the entire hallway and my room stank with dog urine. The room - the microwave didn't work properly. The carpet had many odd stains and stank. The pillows are so flat you would be better off sleeping on a rolled up t-shirt. The cable tv was a joke, 22 channels, nine of which were espn and news channels. This in a day when 40-60 channels is the norm in most hotels. It's an efficency room, the sink, dishes, refrigerator and stove were clean. The stove was electric and had only one working burner. The other three were missing. I can only assume that they weren't working so instead of fixing them they just removed them. The internet was something they called "light" and indicated that if I wanted "high speed" internet I had to pay a dollar a day more. It was a little slow but not unbearable. Oh yeah and the lamp by the bed didn't work. The bathroom was clean but needed a few repairs. In all I would say this was a $200 a week room selling for $311 a week. Even so I wouldn't stay here for $200 a week as I spend most of my time when not working watching tv and the cable really was pathetic. I also find it odd that they give you a stove and oven but no pots or pans to use in it. When was the last time you went on holiday and brought a cooking sheet and a frying pan with you ? Oh my god. While I was typing this review I found a horror in the oven. I don't think it's been cleaned since this place opened. | 2 | null |
In need of upgrade
We had stayed at the Travel Inn 11 years ago, but unfortunately our second trip was a big disappointment. The hotel is dated and the rooms are in need of an upgrade and it look as though nothing had been done since out last visit.
We chose the Queen room which proved to be a mistake with a very small double bed (#412) which was in the annex part of the building. The design is based on the US Motel style and your window looks out onto the corridor, meaning you need to keep you curtains closed if you want any form of privacy. The furniture is old and the décor of the room is dull. The door of the room had gaps round it thus not making it soundproof.
Our room suffered from early morning noise around 3.30 am each day with lots of elevator movements and moving of what sounded like laundry cages as well as staff taking loudly.
The hotel staff seem to be disinterested although check in was quick if not welcoming. When I asked about a transfer to Newark airport they assumed I wanted a cab and were going to book until I asked what other options were available. When I asked about using they bus I was told that it was possible and cheaper but would take 2 hours to get there. This is untrue and Coach USA offer a service from the PABT 300m up the road at a cost of $16 and it took 35 minutes to Terminal C.
The location is OK with a 10 minute walk to the nearest subway and 15 minutes to Times Square. I think this hotel gets good reviews because of the free parking which is a bonus if you have a car, but when I visit NYC again in October this year I will not be staying at the Travel Inn. Spend a bit more and get a better hotel. | 2 | null |
Excellent Hotel with lots of little extras
We booked this hotel for our 25th wedding anniversary and it did not disappoint. First, our room was ready ahead of time. Second, they upgraded us to a beautiful suite. Third, we ordered the celebration add on and it had the most delicious treats we ever had. The macaroons melted in your mouth and the chocolate covered strawberries were to die for...
Good location where you can walk anywhere. Comfortable beds. TIP.. join their free VIP membership for small, but well appreciated, perks such as free internet, morning paper, bottled water.. The robes in your room will wrap you in comfort after your long day in NYC. | 5 | null |
Comfortable hotel in good location
Just returned from one week here with my husband. Hotel is clean,comfortable and the staff are extremely helpful and friendly. Plenty of maps in reception. Bus 47 right outside will take you straight to Fishermans wharf $2 each way, 20 mins walk down Geary to Union Square.
Rooms are perhaps a little small but everything you need in there and are cleaned daily, complimentary tea and coffee in reception available 24 hours, continental breakfast 630 - 10am, muffins, toast, yoghurts, fruit - enough to get you started, would defintily go back to this hotel and recommend it to any group.
Also eating out on Fishermans wharf is expensie, try the Pacific Cafe on 34th and Geary, catch the 38L round the corner from the hotel, a 20 min bus ride but the fish is fab and if you have to wait for a table wine is complimentary, and its excellent wine, Try Tommys joint across the street from the hotel if you want quick but fresh food, sort of a carvery style, the diner next door is ok also. We did 2 coach trips, monteray and carmel - good trip but 13 hours in total, long coach trips not really our thing, also did napa valley only 8 hours and more enjoyable probably due to the wine tasting, the hotel will book any trips and arrange hotel pick ups, we also hired bikes and cycled over golden gate, a bit pricey but fun, alcatraz also is a must. Hotel will also check you in online and print your boarding passes, we also used Lorries transport shittle from airport and back again and would recommend them also.
stayed 12/6/12 to 19/6/12 | 5 | null |
Great location and price
I live locally, but stayed with girlfriends from out of town at this hotel for one Sat. night in April for a 'girls weekend'. It was an excellent choice. It's pretty difficult to find rooms with two double beds in Manhattan, and this hotel has them (and there's even still room to walk around the beds because the rooms are a decent size by NYC standards). The location (edge of Soho) is great and the free continental breakfast is also a great perk. Small south-facing terrace on the 19th floor is worth a 5 minute visit, too. Room was clean and surprisingly quiet - our room faced Watts St., which leads into the Holland Tunnel, but the room was quite when we closed the windows to sleep. All in all, an unbeatable value/location for NYC. | 4 | null |
Very clean
My wife and I stayed here one night before flying out of Charlotte's airport. Room was very clean and the bed was very comfortable. The free parking and shuttle service to the airport was great. Although we did not stay to long the hotel seemed very clean and the staff was very friendly. | 5 | null |
Service was good but no luxury by any means
If your just looking for a good value and don't need really nice accommodations, this is your place. This provides you with the very basics. The breakfast area was nice and they had plenty of choices for breakfast. We mostly chose this location because it was walking distance from the convention center and was priced under $300/night. I don't think I would stay here again. Like I said, it's clean and serves it's function and service was adequate. | 3 | null |
Excellent Business Hotel
I checked into the Omni for two nights, and it was everything you want in a business hotel. Excellent front desk, great location (in the Gaslight district), great rooms, and great views of the waterfront.
The gyn, the pool and jaccuzi are all awesome.
Would stay at the Omni, as long as I can afford it. | 5 | null |
Grand Rooms for Celebrations, Tired Rooms for Sleeping
Stayed at this hotel because of a celebration event. Old grandeur in exquisitely and ornately decorated ballrooms. Hotel rooms far from "grand". Frayed carpeting held together by duct tape when it was not worn too thin. Unrenovated rooms from tiny to average size but with teeny bathrooms. This is an OLD hotel. Renovated rooms on upper floors at least did not have hallway duct tape but still had torn curtains and tears in chair upholstery. Walls allowed noise from hallways and neighboring rooms to interfere with sleeping. Location is OK if you need to be downtown. No hotel-provided airport transportation. Suggest having your event in their Crystal Ballroom and staying elsewhere. | 3 | null |
Terrible service, noisy room and would not recommend this hotel to anyone.
First off, the hotel looked amazing online but it was the complete opposite. I have never stayed in such a poorly run hotel. The reception staff were nice but the hotel room and experience was awful. My sister and I stayed at this hotel one night and thankfully didn't stay any longer. When we arrived in our room the a/c was blowing out warm air. After an hour of waiting, the maintenance man came and replaced the a/c unit. This was good because the air was cold but it was so loud that we could not sleep, even with earplugs! At 2am I called down to see about switching rooms and there were none available. Our other problem was that we never got any towels. I asked twice for 2 towels (our room came with none) and was told they would be sent right up. My sister and I had to share a bath mat, as a towel, in order to take a shower. We later came to learn the linen closet was next door to our room...! We got a total of 4 hours of sleep that night. I would NOT recommend this hotel to anyone. It had a great proximity to central park, times square, and broadway but if you want good service or sleep, pay a little extra at another hotel! | 2 | null |
Suite Life..I think not..
For some unknown reason my review was never posted. Glitch? Probably not..
Service - Non existent unless you deal with Christina. The others act like you are a nuisance, they are rude (ESPECIALLY THE MANAGER who kept going up on my rate when I extended my stay - even though we had an agreement before I ever came to stay there, that the rate would stay the same because I was staying on a monthly basis.)
.
Value - I had a discounted rate..otherwise I would NEVER EVER STAY HERE AGAIN.
Cleanliness - 3 (always a foul odor in rooms and hallway, it smells moldy; and sometimes like Pinesol and mold)
Sleep Quality - Awful, the hotel hosts party buses that are noisy and obnoxious. Doors slam non stop throughout the day and night. Housekeeping yells across the hall to each other and so do other guests. Morning breakfast is noisy and it filters into your room. Floors are very thin, kids are running up stairs and adults that walk VERY heavily above you if you are on a lower floor. (the problem though, is that upstairs has bad floors with dips in it). I was afraid of falling through, so I stayed on lower floor!
Location - close to In and Out Burger, McDonald's, Starbucks and CVS. Nothing else of value is within walking distance.
Rooms - I stayed in a suite..otherwise it would have been intolerable.
Food (ie breakfast) - Waffles, Hard boiled eggs, sausage, gravy, biscuits and generic brand cereals. (all sup par and it gets old after you have been there more than a few days because they never change the menu)
Just fyi I had to call the cops twice during my stay due to the front desk getting threatened by other guests. One of those times was a party bus. (Many people involved and I was afraid they were going to shoot the place up or in some way harm myself and the hotel clerk).
There is no stove, a mini fridge that didn't work well, and a microwave. Plan on eating out alot, not getting a restful night sleep and being treated like you are sub human if you ask for assistance or if you are getting any special rate.
They do have bugs.. I didn't experience bed bugs though thank goodness.
Ps. Pray you don't get food poisoning if you eat those hard boiled eggs.. | 1 | null |
Would not stay here again
I've stayed at other Hilton hotels, this particular stay was one of my least favorite. I had booked a room on the Executive level two months prior so you would think they would have a room available. At check-in, they never explained that the floor was sold out or gave us the proper access cards to get to the lounge. I had to call and go back down to the front desk twice. The elevators here are terrible, expect to wait close to 15 minutes. Many people would ride the elevator up just to go down, If you have to stay here, request a room on the lower levels so you can at least take the stairs but prepare yourself for the noise. I love Austin but would not stay here again. | 3 | null |
Not what I expected
I thought a Radisson was a good bet for a business trip. Not so much. There is a $20 charge to park in the parking garage, or a bit of a hike to find other parking. The lobby was nice and clean, but when I got onto the elevator, I thought I was in the service elevator. Dirty carpet, very banged up. Carpets in the hallways needed a cleaning. The room was surprsingly small with a very small bathroom. Disappointing, | 3 | null |
No i don't work for the hotel!
This hotel was the cleanest I have EVER been in, the staff was very helpful they even called me to make sure everything was okay. They knew my name and why I was staying at the hotel not just one person but 3 people. Our room was a studio with a couch TV and a couple of chairs in one room and the other room had the bed and another TV. All the reviews about NY notes said the rooms are small there was plenty of room for the two of us. The house keeping staff took care of the rooms like they lived there and really cared. Not being in New York for over 20 years I really did not know anything about the different locations. The location of this hotel was 2 min to the parade and 2 min the other way to time square. At the end of the road is grand central station, the Broadway plays, Rockefeller unbelievable location. Having said that location is the easier part of the trip what makes this hotel stand on its own is the way you are treated from the moment you get there. As I read these reviews to help me make my decisions I hope I have been able to help you | 5 | null |
terrible hotel
in a busy weekend they charged me 360 $ for what seemed to be a 1 star hotel. (and I am generous)
for 2 days they did not have large towels so I had to use a tiny towel after shower.
I could not wash my hair because the water flaw was SO weak.
The roon is miniature, 2 bed, 1 chair- and I bumped into the furniture all the time.
I had no choice, the whole city was full- but I will never come back to this hotel.
never!!!
My son was with me. He just came from a trip in Argentina. he told me he slept in nicer youth hostel there, for 10 dollars. | 1 | null |
Good for a prime downtown Chicago location.
Being on an official trip, I didnt get time to use any services except the boarding. The reception desk staff was very courtious. An upgrade for $20/night to Lakeview room is highly recommended as the mornings were breathtakingly beautiful. The location is close to Millennium Park, Magnificent Mile as well as Lake Michigan. Rooms were nice and clean, were made daily which is something I really liked. Bathrooms were sparkling. Carpets appeared a bit outdated in the rooms and in the lobby, which needs kind of facelift itself. There wasn't enough space around the exits for group of people to stand without disrupting flow of other guests. This was needed when our large group need to gather and then leave the hotel.
Overall, I liked the experience and will recommend it for business traveller. | 4 | null |
Ups and Downs
This hotel has some ups and downs....The location is great. It's in walking distance to almost anything, close to trains and resturants.The down side of it is that from the outside of the building and through the lobby looks great but once you start to go up the elevator and to your room it starts to looks super old and out of date. The room itself was not great either...It smelled real bad and looked creepy. I would advise if anyone stays here to take disinfectant spray. I sprayed our whole room before we slept. If I ever go back to Newyork its not worth the stay there. | 2 | null |
Nice Hotel, but ...
First we got at the hotel to announce our arrival and store our luggage at 9h30 the morning. they we came back at 3h30 as requested by the hotel. They got an hard time to find our reservation.. then they said it's not ready. we waited 2h at the lobby. for an VIP room at 600$ night, this is unaceptable.
VIP room with the hot tub are an rip-off, they are at the first level of the hotel (8 floor) the view is ok.. but you can get an way better view for half the price with the ordinary room. or paid an little bit more to get past the 13 floor.
breakfast a la carte is expensive and bad. really bad. 1 plate with 2 overcook eggs and 2 overcook sausage. really the dish look ridiculous. you need to paid extra to get fruit juice or potatoes.. come on.. potatoes! the dish is 9.95.. and you need to ask for the coffee, it's include but the waitress don't ask you if you want it.
for the diner, the sushi was ok, steak ok, but the pork ramen DISCUSTING. no pork meat, only white fat cube.. and really ONLY the white fat.. we didn't touch it..
so at 600$ an night you can get it from other hotel, they will open you the doors and decoration will not be made of plastic. | 1 | null |
Exceeded expectations in every way
We're used to fine hotels, from Trump in Miami, to Soffitel in NYC, to The Willard in Washington. The Westin Copley is right up there with the finest hotels you'll ever stay in. What sets them apart? The service. Our room was amazing as well.
Our experience started on Facebook where I made a comment on the Westin Copley page and was immediately responded to by Anna DeLeo, the marketing manager at the hotel. She offered her help and told me I could contact her for advise and information. After a number of emails back and forth, our trip was planned from beginning to end with restaurant reservations, sight seeing ideas, shopping and museum suggestions. Anna didn't miss a beat and I credit her for making our first trip to the Boston area a memorable one.
Our room was upgraded to a Jr. Suite, overlooking the whole city, including many landmarks, not to mention a beautiful sunset over the Charles River. Every amenity was looked after in a professional manner. We were celebrating our anniversary and shortly after we arrived a complimentary bottle of wine with a tray of cheeses and fruit arrived. Very classy. It made us feel very special. Every person we encountered from the valet, to the front desk staff, to the bell man, to the concierge treated us like royalty. Lots of other perks we noticed, but the best was when the final bill was slipped under the door. A number of incidentals that should have been on the bill were "taken care of." It's these small touches that will have us recommending this hotel for years to come. It's gorgeous, well-situated, amazing service, and attached to a beautiful mall in the Prudential Building.
Oh, and I should also mention that our holiday continued to Cape Cod. Once again Anna knew the area and gave us suggestions of where to stop on our way. A special thank you to this very competent woman who has succeeded in embedding this hotel fondly in our memories forever. | 5 | null |
Great eight days!
We were there for the 5/7 th Calvary XI Reunion July 21 - July 29, 2012.
The staff was excellent and everyone was very friendly.
The walk to the Riverwalk was great exercise and riding on the Trolley to
Market Square was nice.
Self parking and internet was great.
The signage on the streets were great to get to the Alamo.
We were very satisfied there. | 5 | null |
In much need of a renovation!
Tired property without the upgraded lobby. Location is close to airport but the choices in restaurants near this hotel is terrible. Occupancy here must be dismal because the place is so rundown. The rates next door at the full-service Marriott hotel were so high I took a chance and parked myself here for two nights. Won't happen again. | 2 | null |
Great Value!!
I stayed at the Vagabond Hotel Circle when I came into town for a conference at the San Diego convention center in downtown San Diego. I decided to save some money and live a little far away from the conference. The actual distance was about 6 miles and the route was at the most 15 minutes by car between 7 and 8 am.
The property was fantastic. It was very well maintained by both repair and cleanliness. The King room were very nice with expected amenities. Breakfast was basic but fine for me who was on the go early am. The front desk service was personable and helpful. The maids refreshed the rooms each day to perfection. The free amenities I enjoyed was the breakfast, in-room safe, and above average toiletries. The room was good size, good furnishings, and perfectly sanitized.
I was very satisfied with the money I spent at the hotel. I would not mind returning back to this hotel on my return visit. It seems to be very convenient to all the attractions-- Sea World, Balboa Park, Downtown San Diego etc. I actually saved about 150 dollars a night by not staying in the convention area. The posted pictures are accurate to my room and the external property. | 5 | null |
Seen better days
Nice area and safe but the rooms have seen better days. Hotel staff is helpful and very friendly, but the room's are very dingy, they need to completely gut each room. Carpets look dirty, shower handles falling off and I noticed mold growing in the bathroom. I like the area but will stay somewhere else next time in Memphis. | 3 | null |
Very friendly
From the time we pulled up, the friendliness of the staff was wonderful. Our check in went very smoothly on the busiest weekend of the year, concierge was very helpful, and the doormen couldn't be nicer or friendlier. Our room was very nice and loved the location. | 5 | null |
Fantastic hotel
This hotel is great! Perfect location right in the middle of the restaurant district and only a block from the trains, which we took everywhere. The staff is incredible, especially the two gals who worked the afternoon shift at the front desk. They were super friendly and helpful and welcomed us back enthusiastically every time we walked in the front door. We stayed 5 nights and felt like it was our home, we would definitely recommend this hotel. | 5 | null |
Cool Hotel
This hotel is great, location about 4-5 blocks away from times square and 2 blocks away from the Metro & everything else is very walking distance. Once you walking the hotel there is people who help you check in the computer and they was friendly & helpful with giving hints & tips about New York. The room is small but very cool. And the lobby turn to a nightclub with locals & hotel guest get in for free and no need waiting in line. Didnt drink so im sure the price for drinks are expensive. Free muffin, tea, & coffee for breakfast and every floor have a kitchen which is great. Kitchen have pure water dispenser, tea, coffee, vending machine, ice, & microwave. Once in New York, go to Joe's Shanghai for there famous soup inside of a dumpling and the delicous hot & sour soup, and everything else there are the best chinese food i ever ate. And also Bali Nusah Indah a very good Indonesian food, people are friendly, food are tasty and its only 2 blocks away from the hotel. And on 9th street there are a lot of restaurants also to try. Overall this hotel is great, cheap if you get a Groupon.. | 5 | null |
Ideal price and location
We stayed at the Hotel St James from 19th May – 23rd May and found the hotel ideal for our New York visit.
Upon our arrival we were met with a friendly response at the front desk where credit card details were taken for incidentals, we had paid for the hotel prior to the visit through Travel Republic and we are pleased to say the hotel had out booking details without any problem. We were provided room 407 which was to the back of the hotel where it turned out was nice and quiet, you could hear the noise of NY during the night of sirens etc so I’m glad we were at the back – there isn’t much to see on the street anyway.
The hotel is a 5 min walk to Times Square to the right as you exit the hotel door so the location really is ideal for being in tourist central. Times Sq is the closest Subway station too - I think! it was certainly the one we used. There are plenty taxis passing the hotel too if you need one for any reason.
The room was ideal for a short stay in NY. The bathroom well appointed with plenty hot water and clean towels and the bed which was a UK kingsize was really firm but extremely comfortable and there were NO SIGN of the dreaded bed bugs. There was good storage space with a closet and a large set of drawers. The TV was a flat screen up on the wall, there were 2 remotes so I’m guessing it had a DVD player too but we never used it. The only downside to the room (the reason I’ve appointed 4 stars and not 5) was due to no air conditioning, not that the room was overly warm but it did get a little stuffy and even a fan that sat by the window would have helped I think. There was also no safe in the room but we didnt have much cash as it was all on cards anyway.
There were 2 elevators that serviced the hotel, ok they were a little slow but you’re on holiday, what’s the rush?!
The hotel doesn’t have a restaurant but to the right as you exit the hotel there is a lovely little cafe that serves reasonably priced meals and then 2 doors down there is a deli that also serves food (where you can buy some beers for your room too!)
If I were to return to NY I would have no hesitation to stay at this hotel again, I didn’t experience any rude staff some people have spoken of, I found everyone helpful, maybe it comes down to treat people as you would like to be treated yourself? I think the hotel was reasonably priced considering the location which is the big plus for it and it was also very clean, what more do you need? | 4 | null |
"Best Hotel With Good Service"
This was honestly the best hotel we have probably ever stayed at as an overall package. First of all, they let us check in much earlier than our check-in time which was extremely helpful for our itinerary. The staff there was the most friendly and hospitable team of people I have ever encountered in a hotel environment. They genuinely seemed happy to […] have us as guests. The rooms themselves were extremely spacious and accomodating. They had a refrigerator which was great since we had brought snacks. The beds and linens were extremely comfortable and the bathroom ammenities were outstanding. Every time we ran into someone they seemed super happy to help us. The complimentary breakfast was incredibly ample and was much more than muffins and juice. They had waffles, variety of breads and fruits. Cereal, juices, coffee, etc.The internet speed is so fast. It was amazing! | 5 | null |
Clean Hotel in Great Location
We recently stayed at The paramount from 8th March 2012. We were upgraded to a Queen room - it had a disabled adapted bathroom but no worries as there was lots of space. We did however miss having a dressing table or extra table as could not plug in GHD's and use of a mirror other than the bathroom was a bit of a nuisance when you are both getting ready. Apart from this staff anf hotel were great. Very Clean, lobby smelt amazing and our room was cleaned well every day.
We were just off Times Square and there's a great Deli called Danny's Deli directly behind the hotel in the next street and not too expensive either. Definitely recommend the Grayline hop on/off bus tickets and also Juniors Restaurant just off Times Square. enjoy your stay - we did! x | 4 | null |
You get what you pay for...
If you're looking for a room to stay on a budget trip, this is a good price. You just have to compromise with the service and the level of quality of the room. | 2 | null |
Unbearable situation
Hotel Frank inspired me to become a reviewer.
I travel constantly for business. I recently stayed at Hotel Frank recently and between the construction noise in the hotel and the union protesters outside my window it was unbearable. Nothing like being woken up to drilling and someone on all bullhorn yelling,"...hey you in there! get out of there! ...you're stupid to stay there!..etc"
I called the manager, Dana, and she was very nice. I checked out the next morning. Haven't seen the credit back on my account for the rest of the charges yet but she did agree to credit me back and I made sure I got a receipt before I left.
Apparently the union protesting has been going on for months so they are trying to attract unsuspecting customers and then dismiss the disruption as not a big deal. Well if you like to sleep, its a big deal. | 1 | null |
FORT RAPIDS
Our Stay was from 4-7-49/2012. This organization lacks GREATLY in Customer Service Relations. Staff is not friendly at all. We asked for 4 toothbrushes and waited entirely too.... long for them to bring up 2 toothbrushes yet we rented a villa for 10 people. Staff is not very oriented on locations within the hotel and water park. We asked an employee if they had a locker room and they told us no. Yet they had one in the Women's and Men's restrooms. There was only 1 person monitoring 7 slides and no one to assist customer's getting on and educating customer's how to use the floats which is a HUGE SAFETY factor. The Gift Shop is an old empty shack with nothing in it. It was very depressing to go in the Gift Shop. Definitely NOT!!! a place that I would recommend to anyone. We paid entirely TOO!!! much money for this place and it has NOTHING to offer. | 2 | null |
funky urban location
Stayed for three nights with my wife on a city break (part of a larger holiday). I liked the location, being in Mount Vernon, which is more 'genuine' than the faceless tourist traps of the Inner harbour. Here you are part of a local community and there are some nice restaurants within a stone's throw. (Check out City Cafe and Marie Louise Bistro - both excellent). The room was large and comfortable, the bed HUGE. Though the breakfast was only continental, it was wholly adequate. There is a nice little area out back in the pedestrianised street with tables belonging to the hotel where you can take your breakfast (just step outside the fire door). Tip - We bought a bottle of wine and enjoyed it sitting out there in the warm evening. Nice local wine shop just round the corner on North Charles and Read. Glasses from the breakfast cupboard where breakfast is served (with permission of reception of course!). This is a great little place; smart and sophisticated. | 5 | null |
Pushy reception staff(Justina)/food poisoning!
Arrived at this hotel,located opposite building SITE,was not impressed!!!
Rooms are very small,for the money.It does not deliver.
Justina,was very PUSHY<insisted 4 times ,i give her my credit card details,before viewing the room.One night was already pre-paid!I I said not until i have seen the room.She got very argumentative at this point,even more rude and insulting.In the lift,when on the way to view the room. ,When i questioned her aggressive pushy manner,she said,"im not pushy.Are you well"??Is this how you speak to customers in the hospitality industry that relies on re-trade!!!??My friend says she was scared to answer her back!!!Her behaviour and attitide did not sit well with me,told her that!!We left the hotel ,after 1 night,the lack of polite service was the reason,not to stay!!!
The room was poor standard,the restaurant ,after 2 hours,vomitted the meal up.I have not been sick by food for at least ten years.BE weary of this. | 2 | null |
Best Value around Time Square
I stayed as part of a business meeting October 6 - 8th. The hotel was about 100 dollars cheaper than any name brand hotel in the area. The rooms are clean and nicely decorated and though small they are decent sized for NYC. Yes there is a seedy DVD joint near and a probation center on the street but there are peep show places all over Times Square The street is safe even late at night. It is across the street from the Bus terminal and a block from the subway so transporation is easy from there. Also, very close to Theaters and the very center of Times Square.
A couple of things. The hotel breakfast area is tight. Just like all things in New York.. real estate is pricey so things are small. So you are going to wait to get a table. Even if you go down early. Just understand it might take 5 minutes and you will be fine. They have a nice food selection and the coffee is very good. The staff will assist you to find seating. I might suggest they put some temporary tables out by the lobby during breakfast but again for what you save this is no big deal. Also, on weekends the Roof Top bar is very popular and stays open late You will sleep better if you stay below say the 29th floor.
I would recommend this hotel to anyone. The staff is very freindly, the concierge on duty is knowledgable about the area. The hotel is clean and well kept and in my mind the best value in the area. | 4 | null |
Good location but poor value
This is a hotel great for location. However, i dont think the price is justifiable.
The room is perpetually cold as the heater is not strong. Breakfast sucks so I dont even bother to eat in the hotel . Hotel is clean though. | 3 | null |
Very hard to find entrance and very sad-depressing view for NY vacation
Very hard to find the entrance because there is no big sign with the hotel name on it, also the entrance is located in a very tiny dead end street. Traffic, construction and securities all around the ground zero area so it made it very difficult to find your way in such a busy mess!
Hotel room fairly clean but very small and very noisy early in the morning (5am because of the construction).The view is so depressing because from my window I can look down and see the 9/11 memorial with all the construction around. It's the sadest view I ever seen in my life when you think of all the people who lost their lives right there and what is now left of the two towers (nothing). I spent my night being sad and praying for these innocent souls.
Choose a happier hotel for your vacation if you can ( I didnt get to choose it because I booked indirectly online). | 2 | null |
Great Hotel but Service need improvement
Just stayed at this hotel for 4 days. The suite was wonderful: great bed, great bathroom and nice view from the windows. Also very friendly staff. When you stay at an hotel where you pay 600$/night you expect service. Not sure that there was enough staff on site. No one was there to help us when we arrived but they had time to chat while I was carrying my luggage. Waited 15 minutes to have the bell boy pick up our suitcase. Again friendly staff but our mini-bar was not refilled every day. We use bar glasses to drink and they were never replace. The bar was not refilled of white wine either. Also, the last day, we were missing some face clothes... | 4 | null |
centrally located hotel
pros:
- centrally located hotel, can be reached easily by BART from the airport; only a few steps away from the train station
- friendly staff
- wonderful view over city of san francisco
- only a few steps away from the cable car station Powell street
- american breakfast to be recommended
- location excellent if want to see sonething from San Francisco after a working day
Cons:
- very expensive parking lot!
- during my stay (3 days) there was a galling noise level in the lobby (there was a congress and I got the feeling that the participants are talking with each other about a disctance of 10 meters and more) | 4 | null |
Awful, dirty, will not return
Stayed here for $200/night since it was the cheapest hotel available on the Saturday night that I needed to be in Philly. Guess you get what you OVER-pay for. Check-in was a mess, zero friendliness at the desk. Get a room on the third floor which REEKED of beer and cigarettes, despite supposedly being smoke-free. In the room, wallpaper was peeling, bedspreads old and smelly. I looked inside the sub-par AC unit and found Goldfish crackers just inside covered in black MOLD. Disgusted. Free breakfast was barely edible (though the man working the breakfast room was incredibly sweet and friendly.)
And we were yelled at by the maids when we left as to which room we were leaving so they could go in and clean. Will never return and I'd advise others to stay elsewhere. | 1 | null |
1 Star Hotel NOT 3!!!!!
I have stayed at 100s of hotels and this is by far the worst one I have ever stayed at. We booked it expecting a 3-star hotel and that is simply false advertisement. You will be better off staying at a Super 8 or Motel 6. The hotel room was falling apart and not clean. I could not wait to get home and take a shower because I felt dirty after staying there. We did not even have hand soap or shampoo in our room. I could not more strongly encourage you to book a different hotel and avoid the huge disappointed we experienced. | 1 | null |
PLEASE READ BEFORE YOU BOOK
What VanLandingham offers: good grounds for pictures & a place where everyone in your (small) party can stay together.
What you should NOT expect from VanLandingham: up to date facilities, a staff that is capable or even interested, any customer service, any attention to catering details, hot water in your room, or sufficient electricity.
I stayed at VanLandingham in February as part of a wedding. As I stated above, the positive here is that the grounds can be made to be beautiful for any occasion, & there are enough enough rooms for the core member of any function to be able to stay on the proper together, which is a perk. Aside from that, though, my experience was bad enough for me not to want anyone to have to go through it again. There was no hot water in my room (the "Randolph Scott") for the entire duration of my stay (I had to shower elsewhere); the mattress on the bed was at a 30% pitch, so you almost rolled out while you slept, & trying to sleep on the mattress on the 'day bed' felt like I was sleeping on stacked, wet cardboard boxes. The staff was completely in over there heads. (with the notable exception of Justin) Simple catering details were botched all 3 days (they even forgot the bread for the wedding). A fuse blew while we were trying to get ready for the wedding, leaving us without electricity for 20 minutes. When I tried calling Carolyn Jordan, the Guest Services Manager for both this facility & the Morehead Inn, to alert her to some of the issues we'd gone through, she didn't seem surprised by our experience & made no effort to ameliorate the situation. When I said I would write as many reviews as I could so anyone else who chose to use their facilities would go in with their eyes open, only then did she seem at all interested. (disclaimer: she then offered to refund me $50 off my room fee, which I declined)
I invite you to make your own decision, but please know: where they promise 'grace, elegance, & sophistication,' you will get only disinterest, ineptitude, & severely out-dated facilities.
Maybe go take your pictures at VanLandingham, but you'd honestly have a better time hosting your event at your Grandmother's house. | 2 | null |
Great location, beautiful hotel
We enjoyed our stay at the Long Wharf. The hotel is clean, well decorated and has a great location. You have to go up an esculator to get to the lobby which is unusual. We stayed in the back bay the last time in Boston and we like this location a lot better. It is closer to the things we enjoy including the North End restaurants and Faneuil Hall.
Our room was on the small side but we weren't spending much time in our room so it didn't matter too much. I didn't care for the small french door on the bathroom, it was awkward.
The concierge was helpful and the wait isn't long. We enjoyed taking the ferry to the U.S.S. constitution which leaves right across the street from the hotel.
Be sure to eat at Legal Seafoods, it really does live up to the hype. We would definitely stay here again. | 4 | null |
Great place to stay to see the sights!
This hotel is on the River, so it is in a great location to see the sights North and South of the River. We walked everywhere, up the Magnificent Mile to the Hancock Tower, and South to the Art Institute and the Willis (Sears) Tower. We got a great deal from Hotwire, so that made it even better. The part of the hotel we stayed in is a little older, which shows in the bathroom, but it was very clean, and the bedding was very crisp white. The people at the Concierge desk were incredibly helpful and went out of their way to help us. It seems a little outdated that they still charge for wireless, but they did have a bank of public computers downstairs. | 4 | null |
Consistency MUST be the key to a large box hotel
I loved this hotel! It was perfect for a business visit. The owners definitely have an eye for design and having their personal art collection throughout was a big plus. The majority of the staff here was great however, inconsistencies with service still surprise me in 2012. How does one side of a hotel have a different personality than the other?
I used the majority of the amenities on property from Private Dining, workout sessions and the majority of the restaurants. Here is an overview of the pros and cons:
Pros:
Welcoming Front Office staff in the Tower Building and fantastic bell/door staff in the other. The Verandah Club staff were friendly and knowledgable about the hotel. (more so than the Front Desk), breakfast buffet in the Terrace, although the Room Service servers were unpleasant the food quality was amazing. Most of the staff were friendly throughout the hotel.
Cons:
Upon arrival, EVERY front desk employee seemed to be a "sour puss" (as we say in my country) it seemed as if they just learned someone just died - no HHonors welcome, no "welcome to the hotel" no personality - nothing! We were to receive welcome letters about our meeting that week which we did not so we went to the Front Desk in the tower and still no one was aware. We finally received the info we needed from a manager. The Private Dining servers seemed rushed and unwelcoming and seemed more interested in peeking at how much I was tipping them versus their service delivery.
All in all, it was a good stay but for a business traveler its the little things that matter. | 4 | null |
Loved this hotel.
We stayed here for 4 nights at the start of our holiday and could not have asked for anything more.
From the welcome email prior to arrival through to check-out, the staff were friendly, helpful and professional. We were given a lovely room on the 5th floor which was quiet and well positioned. There was a coffee maker, animal print robes and a well stocked mini-bar in the room. The bed was very comfortable with quality linens.
I joined Kimpton club prior to arrival, so internet access was free and there was a wine gathering each evening - a lovely touch.
Breakfast was decent if a little slow. We didn't eat dinner in the hotel but were told by others that the food was excellent.
There was even a lovely dog in reception for me to pet in the morning before walking the short distance to the sights, the hotel is in an excellent position close to cable cars, shops, public transport and sights.
I've stayed in more luxurious hotels but overall, this is a great hotel, excellent value for money in a prime location with the best front desk staff I've encountered. | 5 | null |
Very Comfortable
This hotel was convenient and comfortable. The room was wonderful, the hotel was full but I didn't hear any noise at all. The breakfast was very good, couldn't be better in my opinion. We will definitely stay here again. | 5 | null |
Disgusting rooms
Rooms were in poor condition. Water stains everywhere, very musty and damp feeling. Linens in poor condition. Only provided two towels for four of us and wanted to charge $5 for each additional towel. Management was rude. Decent location, for the price. | 1 | null |
Slightly below average expensive hotel
I stayed for one night for a business meeting. The room needed repair, torn carpet, poor paint job, old towels. The people were nice and that made up for a lot.
The phone in the room for my meeting did not work even after half and hour of them working on it. The rooms were not very inviting especially considering the cost. | 3 | null |
Great value
My wife and I came to Phoenix for a concert and found this Hampton to have a great deal on a one bedroom suite for under $90. The hotel is well kept and clean and the staff is friendly. We arrived at 2:45pm and were told we would have to wait as our room wasn't ready - roughly 45 minutes later it was ready.The internet is one of the easiest I've found to get logged on to but it is very slow with a download Speedtest of <1MB. In our 3rd floor suite, #305, we heard every footstep from the people upstairs. I would prefer if hotels would install central air instead of those noisy, under-window type A/C units. The bed was awesome but the air conditioner cycling on and off was disturbing. We didn't sleep very well. | 3 | null |
Location is its only virtue
This hotel is just a few blocks from the Art Museum and not far from Center City. Parking is free. Some of the people at the front desk were friendly, others not very pleasant. The room was dingy and only moderately clean. The floor didn't appear to have been vacuumed recently and there was hair in the sink and tub. If you need a conveniently located place to stay in Philadelphia that's not too expensive and don't care much about the facility, this place is ok, but I wouldn't recommend it as a first choice. | 2 | null |
Outstanding hotel!
This hotel actually spoilt us, attention to detail and one of the best nights sleep we've ever had. Excellent facilities and all the staff couldn't help enough. Would stay here every might if we could. | 5 | null |
Being honest..
We stayed in a Spectacular Room with two double beds and the room was quite dark. There were no main ceiling lights and instead we had to depend on lamps situated around the room. The room was an OK size but the bathroom was pretty tight. Housekeeping staff were amazing and the concierge staff that we were in contact with prior to the trip were extremely helpful.
However, as we were leaving, we booked a hotel transfer through the concierge and the lady at the concierge said it was not necessary for them to attach our name to the booking when we asked. Luckily my brother was hanging out at reception when the driver came 20minutes early and asked the reception who the transfer was for to which the receptionist had no clue! We only ever encountered the receptionist on the night shift as we checked in late at night and left early in the morning a week later and I guess to be fair, no one can be expected to be fully alert and friendly during this time.
It's a shame as we really wanted to like this hotel. Location is amazing (right off Times Square but you can't hear the noise) and interior is contemporary but it's the little things that really made us feel like it wasn't up to standard. | 3 | null |
Homewood Suites
We stay at this hotel when in Seattle-It's walking distance to the Seattle Center & along the way there are some good restaurants. The hotel itself is very clean & there is a free breakfast with hot food everyday. There is also a nice walking path by the water, and there is also a decent workout facility. If I were to have a downside, there is no pool for the kids. If you want a nice place with easy access to downtown & the Seattle Center, this is it. | 4 | null |
Two Hotels in One
The pretense that the World Center is one hotel, and that the Club Quarters is another ends once you elevate above the first floor.. Then the partition opens and you are in one hotel. The rooms are clean, but small. Free water bottles are available for pure water. Maid service is spotty- we found a used-syringe under one bed. And when the elevators are not all working, it is a real problem both with waits and then crowds.
Front staff seemed friendly. | 3 | null |
No hot water. No coffee. No staff. Never again.
This was a wonderful hotel when it was a Millennium. Now it has changed hands, and it appears the new management is more concerned with budget cutting than anything else.
Arrived on a Saturday afternoon to a 40 minute wait to check in. It's like they had no idea any of us were coming. Clearly, they were not properly staffed for the number of reservations expected. And, what really galls me, was that every time a clerk had a problem, the manager would come out to handle it, and then disappear again. Hey Manager - how about checking someone in to help move this huge line along?
The Superior room I had booked was un-renovated and disgusting. I upgraded to the renovated tower, for an additional $150 per night. The whole procedure was very bait-and-switchy, and I didn't care for it a bit.
Renovated room was new and clean. Bed was good. Toilet was ridiculous. Toilets are square. Human anatomy is not. You do the math. It's like whoever designed these things never bothered to sit down on one. Incredibly uncomfortable.
It was the next morning when things really disintegrated. I ask three things of a hotel - a good bed, a good shower, and a good cup of coffee in the morning. As I said, the bed was good. Unfortunately, there was no hot water in either our shower or our sink. Showered and shaved with cool water. Not happy.
Then we ventured to the 30th floor, where our room upgrade entitled us to breakfast. NO COFFEE. There is only a Nespresso machine to make coffee for everyone (which sounds nightmarishly slow to begin with), but at that moment both sides were blocked and the machine was useless. No other coffee service available. After waiting for the sole employee to try in vain to fix it, we decided to go back to the room to brew a much needed cup. When we got back to our room, we found empty holes where the coffee should have been. At this point we had to leave for an appointment, without coffee. SO not happy.
I later reported our problems to the manager on duty. Although housekeeping did leave us coffee, nothing was done about the hot water, and I took a cold shower my second morning as well. I couldn't risk another cold water shave, and was therefore forced to travel home unshaven.
All the problems seem to stem from the same source - someone is trying to run this hotel on the cheap. Inadequate desk staffing, inadequate restaurant staffing, no housekeeping supervision, and keeping the water temp low may all save money, but they have driven this guest away forever. | 2 | null |
Can not say enough great things about this hotel!
I recently stayed again at the Staybridge Suites in Times Square -New York City and just had to write another positive review of this property. (See my previous review at http://www.tripadvisor.com/Hotel_Review-g60763-d1465162-Reviews-Staybridge_Suites_Times_Square_New_York_City-New_York_City_New_York.html)
I really think what puts this property above others in NYC is the staff. They go out of their way to just make you feel welcome and that they appreciate your business. That level of service in the hospitality industry is a rare find these days. Everyone from the bellman to the check-in staff to the breakfast bar team were super nice to me and my family and went out of their way to help in any way they could.
Other than the staff, the hotel is just a very clean, modern and comfortable hotel with a great location. Yes, the section of 40th Street the hotel is on used to be a little seedy, (it is directly across from the Port Authority terminal), but we never felt unsafe walking to and from the hotel. There is easy subway access 1 block away to the 42nd Street/Times Square station, and there are great restaurants nearby. (Try Moaz for a quick vegetarian bite). I love that the hotel has a real refrigerator so we could keep our leftovers and snacks cold. Plus, as I've said in my previous review, this hotel has the most comfortable beds I have ever slept in. The high speed internet, is actually high speed (and free), and there is good TV selection.
If there are any downsides, it is that the elevator service is quite slow (true for any big city busy hotel), and the shower was a bit on the small side. (But it was modern, hot, with a great shower head).
Other than that, I love this hotel and will keep coming back on my visits to NYC with the family! | 4 | null |
Only if you have to
This hotel is in desperate need of a makeover. The bed was the only decent point of hotel. Location is convenient to River walk. Needed a room fro one night. TV channel changer never worked despite the desk help. Bathroom needs updated. Morning continental breakfast only adequate. Price was low because of these. Drink machine was not working. Fixtures were old in bathroom. Room was clean . Customer service was adequate | 2 | null |
Great hotel!
My boyfriend and I have stayed at this awesome hotel the past few times we visited NYC. We both went to school in the city and this hotel is what NYC is all about! Young, Hip and Fun!!! We will be back soon! | 5 | null |
Great Value with Good Location!
Stayed four nights and was pretty satisfied with the stay. It's a smoking hotel, so all of the rooms smell like smoke, the hallway, lobby and elevator smell of it, too. The carpet in our room seemed like it hadn't been cleaned in awhile, but the hotel must have heard this one before because they provide complimetary slippers.
When I first sat on the bed it was like sitting on a block on cement. It was so hard that when I plopped down, I hurt myself. There is absolutely no cushion, no bounce, no movement to this bed. But surprisingly I had one of the best sleeps I've ever had. It's the strangest thing...
The wifi was hit or miss. I asked the front desk to help and they were pretty useless. If you're expecting good customer service, you're not going to find it here. The front desk doesn't have any interest in telling where to go, how to get there, or provide any general information about the property. This wasn't a problem for us since we got in late every night and left really early.
It's a prime location for the price. | 4 | null |
The Roosevelt Hotel New York – Worst Hotel we have EVER stayed in.
Booked into the Roosevelt Hotel New York on Sunday 20th August and was given room 1605, when we got there we discovered it was a tiny room with a brick wall view! After visiting the front desk and explaining that we were not happy, they gave us room 1220. This room was better but if they are offering a 4 star hotel surely the issues we encountered should not be allowed.
Problems with the bathroom for room 1220.
At the side of the plug was a hole so a bath was out of the question!
The shower head was around 1” away from the wall.
The hair dryer socket was at an angle on the mirror, that was cracked and the mirror was so old the foil that created the mirror has broken down and now a dirty brown as well as rusting shelf fixings.
The toilet seat looked as though someone had stubbed a cigarette on it and some caps missing from the fasteners that attach the seat to the toilet missing!
Cleaning staff left trash in hall way for over 40 minutes at 9:30 PM.
We have stayed at other New York hotel such as the Affinia Manhattan that offers much larger rooms – suites that are properly maintained and looked after and a huge saving compared to the Roosevelt, if you are considering the Roosevelt for a stay – DON’T, go someplace that you will be appreciated.
The concierge did not want to help with a cab to the airport, the bell hops were rude when we asked them to check some luggage into storage and the front desk was next to useless.
Finally, at 6am the cleaning staff rammed the hoover into our door around 6 times – was this because we complained at the front desk? | 1 | null |
Great stay
The Hyatt Regency met our expectations and exceeded some of them. The hotel is in a great convenient location downtown. The front desk were very friendly and efficient. The rooms were not very new, but were clean and well-maintained. The bar area was located close to the front desk and was always full with happy people. We were satisfied with out stay. | 4 | null |
Good Location.
Stayed here for a night the room was a little small but the bed was comfortable and the bathroom was clean. Right across from the hotel is the Reading Terminal a must see. Across the street was a Hard Rock Cafe if you want a quick late night bite to eat. We had a problem with our TV not working, called to inquire and was told that it was a problem that evening in other rooms as well. We received a $100 off our bill for the trouble. Very nice staff, helpful with directions. You have to valet your car which is way overpriced. Overall not a bad stay. | 3 | null |
pricey but nice
large, clean rooms across the street from the shore. Little noisy on the ocean side. Very good hot breakfast included. Don't bother paying extra for the slice of ocean view you can see between buildings. Staff was friendly & helpful. I would stay here again but would request a room away from the busy street that is on the ocean side. | 4 | null |
Noisy and not a good night's rest
We planned to use this hotel as a midnight (3 am east coast time) to early morning departure and figured it couldn't be that bad, as other Motel 6 nights have been fine. Not so. As stated in other reports, the hotel employee was behind glass when we checked in after a late flight at 11:30 pm. I can't hold that against them, but there were problems with the room - specifically the door would not close without a lot of effort, resulting in a loud noise for my west coast daughter who was still sleeping when we woke up. Also, the outlets in the bathroom did not work at all, limiting use of hair dryers, and normal needs for charging cell phones, laptops, etc. But the worst was a local train that passed frequently during the night, using sustained loud (enough to wake us all) horn blast as it passed by the highway intersection. I would not recommend this hotel as there are other Phoenix low cost hotels that would likely be a better choice. | 1 | null |
An OK hotel
This was our second time at this hotel and well, the rooms are reasonably clean and comfortable, the price is convenient, breakfast is not bad (fresh omelets were good) and considering we spent only the nights there, it's ok. The staff is friendly but service is not exactly great. We asked for two extra pillows and a blanket and we got them 24 hrs. late. The rooms are comfortable but a few items in the rooms are getting old, linens, towels, rugs... The pool is run down and looks dirty. There's not much else to do so I'd recommend it only for business or family trips specially if the plan is going out a lot. | 3 | null |
Checked In 7/2 and Stuck Here Until 7/9
I find it amazing that so many hotel chains treat customers, yes customers who are buying their services, who shop around for the best price with such poor service and disregard. Such customers, like myself, receive the "shadow class" service. This is our third stay at this hotel over the past few years and while on trips where we booked directly with them all of our "select guest" preferences were honored, on the other two trips where we found a better price somewhere else, we were stuck with rooms that had someone paid the full price for, would have complained.
When will the hotel industry learn that they hurt their own business with these practices? We will never stay here again and never recommend this hotel to anyone that we care for. How much money does it cost the hotel to provide an extra pillow? How about a corner room when the hotel is clearly not booked? Provide an extra roll of toilet paper when they only provided a partial roll? Provide adequately working air conditioning? We've set the thermostat to under 70 and it still can't catch up and cool off and it is day 2! Provide a full size room as this one is clearly not the square footage of the rooms that we had in the past?
Very disappointing as we thought that the Omni would stand out from the crowd of hotels that are out there just to make a buck. | 1 | null |
Worst ever
Was the first time we stayed there. As we saw the front and the inside we thought it was ok, but when we got into our rooms, OMG! The air vent was hanging off its hinges, the bathroom had mold and the shower was disgusting. The only good thing was the breakfast and that was the only good thing. The night staff at the front desk were rude. Never again will I stay there. | 1 | null |
Not up to Sheraton standards
I have never stayed at a Sheraton that disgusted me so much. The pillows on the bed were dirty and had yellowish stains on them. The blankets above the sheets had holes in them. My wife and I had to strip the bed down to the sheet. The sheet was the only item that looked like it had been washed. It felt like we were staying at a Motel 6. Very disappointed that Sheraton would lower their standards to this level. | 2 | null |
Beware!
Folks beware if you stay there. The hotel is nice and located in a perfect location BUT they will chase you down do do a sales pitch. We own there and they approached us 5 and I repeat 5 different times to do an owner update. That in a nutshell means they want you to spend LOTS more money with them. I already pay over $380 a month with them and they want more????
They will offer you a free "something" plus a $100 gift card. I am here to tell you it boils down to buy more points at thousands of dollars. Just ignore them and try to enjoy your trip, damn shame we as owners can't enjoy a resort w/out someone trying to pressure us! | 3 | null |
Better than expected
We went to the JW for a conference and stayed a few extra days- total of 6 days ( and wished is was a few more!) The service was wonderful- always someone asking if they could help you. Everything was clean and staff is very responsive. Pools, restaurants were excellent as well. I went over to the spa- again so helpful and true customer service. The spa is very nice as is the spa gym. Many good quality treadmills, Cybex, hand weights, bosu balls, kettle bells, rowing machine, and elliptical ( didn't use those). My friend that I traveled with is a bit more specific in the gym needs ( very fit) and was very pleased! When I made reservations for transport to airport they also offered to print my boarding passes. They have nice and reasonably priced shared ground transportation services with a company they work with…I think it was $24 and was a town car or SUV which is much better than the $60 for a cab ride! | 5 | null |
Location, location, convenience.
I stayed two weeks to cover the NCAA regionals and some spring training games. The hotel's location gave me proximity to downtown and very easy access to the entire metro area. Public trans if I needed it and many fast food locations to safely walk to and from.
The hotel is old but remodeled and very clean. Two story cinder block construction with your car parked right outside your door. All entries are outside. Minimal hotel common areas. They have a good, clean basic breakfast and an operating coin laundry. There is a Denny's and a Starbucks in the parking lot. Well lit, and the rooms are roughly 20X15 with comfortable beds. I sleep soundly so can't comment about noise.
Great value if your stay is over a week. | 3 | null |
If you have any interest in sleep, DO NOT STAY HERE!
Yes, the suites were beautiful. Breakfast and happy hours were nice. The location is amazing, in the heart of it all... But, truly because it's in the heart of it all, if you have any interest in getting a good night's sleep, don't even consider this hotel.
I'm not a light sleeper, but the noise surrounding this hotel is insane. They do have "sound proof windows"- but it doesn't even begin to stop the booming and thudding from the bars/clubs, the police cleaning up last call, and the over noise.
I have lived in cites my whole life, so street noise doesn't bother me, but this was too much.
I was on the street side the first night, then asked to be moved- I got some slack from the managers, but was eventually moved to an interior room. It was slightly better, but I still needed to sleep with my phone's white noise and noise-canceling head phones with music.
Apparently, this is a big issue, especially for Thursday-Saturday nights there- as said by the staff.
Otherwise, the place was really nice, clean, roomy, etc. The gym has 5 machines, so not great, but clean and not crowded. | 2 | null |
Still Decent But Not Like It Used To Be
The first time I stayed at this hotel was in 2002. It was amazing at that time. The rooms were much higher end at that time. The furniture was all really nice and it just seemed like everything was really new. The headboards were solid wood and again, very nice. Now as you can see by the photo's, they're metal frames with the exposed wall behind it. For some reason that creeps me out. haha! But the Heavenly Bed is still really great and the linens were very nice. Overall the rooms are still very comfortable and clean so I'm not really complaining just noting a difference.
The staff in the hotel were so awesome the entire stay! I was at the hotel for six nights and spoke with the housekeeper on a number of occasions as well as a couple of the room service guys. They really went out of their way to ensure I was taken care of during my stay. The valet guys were also great and attentive when I needed them.
The room service food was SO good! I had a hamburger one day and then had 3 more during my stay because they were so good. Had a couple bagels for breakfast and they too were really nice. The bar came in handy one evening after a rough day and while it's always a rip off to use those things it's nice to have in a pinch.
The pool and gym area were VERY nice!! I came during the annual "Fiesta" celebration so the weekend portion of my trip was PACKED with people and I didn't even attempt to hit the pool. But during the week it was more than open and I did indulge.
I'll definitely return to this hotel again in the future. The location is great for meals, walking around, etc. I highly recommend this location. The only con is that it's probably time for the management to start thinking about updating the rooms a bit. | 4 | null |
Quite a few flaws when you look behind the nice decor
This was my first time staying in a Staybridge Suite and I really had high hopes for the place. We were splurging so got the more expensive, two-bedroom suite. All was clean, the beds were comfortable, and having the space to spread out was very nice...that's the good part. The BAD part is you hear the people walking above you to the point that it disrupts sleep. I had requested a high floor hoping not to have this problem to begin with. My request was not honored; we were on the second floor. Also, this is a small thing, but is annoying and disappointing. I made a frozen pizza purchase from the hotel's pantry on two consecutive nights buying the exact same pizza each night. One night I was charged $3.00, the next night I was charged $4.50. (They have some prices posted, but not for this frozen item.) We paid $180+ per night at the Senior Citizen rate and I felt like I've had better stays at places charging half that amount. It is a pretty place and convenient to the airport, but I doubt we'll ever stay again. | 3 | null |
Average Hotel and Average Service disappointing
As someone who is loyal to a hotel chain/program you come to expect that they return the favor from time to time this was not the case at this property. I was intown for a business conference and had made my reservation well in advance. As a Platnium guest I arrived and to find that they were going to assign me to a lower floor which was almost street level and very noisy. I inquired about an upgrade and was told none available. I asked to speak to a Manager who arrived and did find me a better standard room on a higher floor and a corner room but still no upgrade. The room was okay but not worth $439 a night ! The Manager sensed I was unhappy and offered a $50 dining credit which was a plus but I was in town for 4 nights and the room really was not acceptable and I had to accept a double bed room vs the usual confirmed King Bed. I wrote Marriott to complain and got the usual standard reply back which is why I don't recommend this property to anyone .....espcially frequent Marriott guests! | 2 | null |
A quiet refuge in the madness of Times Square
Hard to believe this wonderful boutique hotel is just steps from Times Square and all the theaters. We stayed two nights, and just loved the room, the location, and the staff. The staff is friendly, helpful, and just all around great. The rooms are moderate size (to be expected in NYC), but very clean and comfortable, and quiet -- we hardly heard any street noise. | 5 | null |
Best place to stay in New York
My family and I stayed here recently. The rooms are comfortable, the staff very friendly and the location absolutely perfect. You can walk to a lot of restaurants and attractions and Broadway is around the corner. | 5 | null |
Super location; boo on the extra fees
Booked two nights via Marriott points. I'm a Marriott silver member, but didn't get one thing for being a member other than a nice welcome from the front desk clerk.
We drove into Philly from Boston, so I was very appreciative that the hotel mentioned on its website that people driving in should use the Filbert Street address instead of the Market Street address. Thank you, Marriott.
We arrived on a Tuesday evening, the last week of June. The hotel is HUGE (1400 rooms) and was running amuck with business travelers and tourists. It's a short walk to the historic Independence Hall and Liberty Bell area, and directly across the street from Reading Market, which is Philly's indoor food market similar to Quincy Market in Boston. There is a Starbucks onsite, as well as a Hertz rental car place. The Big Bus open-top trolley also has a stop at the Marriott, so it's super convenient for doing tours.
I loved the location of the Marriott. If you do a tour, it's very easy to get off and freshen up in your room. Just catch the next bus in 30 minutes. We visited 4 hotels in 9 days and this hotel was my favorite, both for its location and because we felt like we fit in. We were on the 11th floor, so we weren't bothered too much by outside noise, but I could see that it could be a problem for the lower floors.
The room itself was clean and well maintained. The beds were comfortable. Their shampoo and conditioner is nice, but not sufficient for 2 people, let alone 4.
Staff was all very nice, especially the valets and front desk clerk. The area around the Marriott got a tad sketchy after dark, though we never encountered any problems except the usual ones you'll find in an urban area (homeless people, people begging for cash). Taxis are plentiful, but we hoofed it.
We ate at Smokin' Betty's, which was recommended by the concierge. Good food, though a tad loud.
My biggest complaint here is about the extra fees. $12.95/day for internet service is ridiculously high. Most restaurants give free wifi these days; it's time the hotels followed suit. And $45/night for parking is as high as I've ever paid anywhere. So a big thumbs down on these additional, highly inflated, fees. | 4 | null |
San Francisco get away
Ive stayed in this hotel before. It is very convenient to fishermans wharf. Rooms are are small but newly renovated. Staff is helpful. They were remodeling the lobby but still tried to make our stay comfortable as comfortable as possible. | 4 | null |
conference
Very nice hotel good price will recommend hotel And will stay here again. Close to are conference and all otherthings shopping restaurant | 3 | null |
Great location
We stayed here for 4 nights. We were upgraded to a corner suite and it was by far the biggest room we have ever stayed in, in NYC. The only problem was there was contruction outside at the neighboring hotel and this kept me up the first night and I called to get a room change but it was not possible. I used ear plugs for the next 3 nights then it was okay. We did not eat at the hotel so do not know how this was. We did have drinks in the bar and this was fine. The staff were friendly and the location could not be beat! We would stay here again when visiting NY. | 4 | null |
great place to stay
i have stayed at this hotel for many years. it has gone through a few name changes but the staff has remained the same. the owner is really nice and a pleasure to talk to. the fitness center is accomodating and everything works well in there. the rooms has flat screens and the showers have great pressure. the channel selection is plentiful. the breakfast is small and only has waffles, cereal, and boiled eggs. I would recommend this hotel to anyone staying in the area. and according to the person commenting about bugs, all i can say is ive stayed in this hotel 50 times in the last 5 years and have not once seen any. this hotel use to be a comfort inn, so the rooms are of comfort inn quality. | 5 | null |
Above and beyond our expectations!
Location, Service, and Accomodations were all wonderful! I cannot think of a single negative! Blew the service at the Waldorf=Astoria (our previous stay) away. We would definitely stay again when in NYC. | 5 | null |
Great Location, But Watch Out for the "Add-Ons"
Very centrally located (walking distance to major sites/restaurants), great staff and lobby aesthetics --- but when you get your bill --- nickel and dimed. $32 for overnight valet (x nightly), plus parking tax, plus room tax, plus occupancy/tourism tax. While the stated nightly rate may be low, the realized nightly rate is 30% higher at the end of your stay.
Be aware of the "buffet" breakfast for $23/person. Not worth the price for cold eggs.
Notwithstanding, very clean rooms (albeit slow with housekeeping and maze to find your room), and a good hotel to make as a wedding-site hub (there were 7 wedding parties staying there the weekend we were there). | 3 | null |
Poor location, decent room
I reserved this hotel using Expedia Unpublished Rate Hotels to find an affordable 2-star motel near the River Walk during Fiesta. Before reserving the room and revealing the identity of the hotel, Expedia said the hotel would be in the same category as La Quinta, which it definitely does not live up to.
I was dreading the trip after reading so many negative reviews online. I was pleasantly surprised to find a normal budget room that seemed to have been updated recently. The sheets, carpet, and bathroom were clean in our room. The man working at the desk was friendly and the pool looked clean, but not inviting because it's underneath a curving freeway overpass with semi-trucks driving over.
There was a crack with sunlight coming through the edges of the door. This may have contributed to the room being hot on an April night with the a/c on full blast. It was also difficult to sleep with all the freeway noise, and I was worried about the security of my car in the parking lot. It looked like flood lights may have been installed recently, so I think your car will be fine as long as you park in the row directly in front of the rooms.
The location is not the River Walk, despite the name, and it's in the less-traveled part of downtown. It's a very long walk to the main part of the River Walk, restaurants, or any bars. The walk is scenic if you walk along the new Museum Reach of the River Walk, although I would not recommend attempting this at night. If you're going to be out at night, the motel's location is not much more convenient than taking a taxi to a freeway motel.
Overall, you get what you pay for. I would have been more satisfied if the star-rating, name, and location wasn't so misleading on the travel booking website I used. I also paid a lot more because it was the last weekend of Fiesta. I would only stay here if your trip meets the following requirements: you have found a very good deal, you're fine with getting some exercise walking, and your activities are during the day. | 2 | null |
What a dump!
They had given away my room before i got there even though I paid in advance through the "bidding process". I wasn't able to see the reviews until too late. It was late at night on a busy weekend and I was in town on business. They almost had no room for me but then after 20 minutes of the desk clerk physically checking rooms, she found me one. This room had a great deal of black mold growing in the shower and on the curtains. 2 of the main lights not working. The door would not close unless you slammed it as hard as you could. I thought it was broken at first when I couldn't get it to shut after pushing it hard. In the middle of the night the air/heat unit started making a banging noise and I had to shut it off. There was no alarm clock, There were big stains on the curtains. A broken light missing the off and on button. 2 burned out lights. The carpet looked like it had suffered water damage and was very old. The sheets were stained and didn't fit the bed properly. There were stains everywhere on anything that you can imagine. I was afraid I was going to see "bugs" but didn't see any. The meager "breakfast" that was offered was done at 9 AM and everything packed away. The old ice machine in the lobby had no ice in it. The List goes on and on..... but they did have a working microwave and refrigerator in the room! So that makes it all better right?! I probably can't mention the name of the company that I booked this through but they weren't very helpful. | 1 | null |
Uncharacteristic of a once great chain of hotels
Nice area to stay in, however do not expect a nice room to go along with the view. We were in room 315. From the first glance it looked okay. But as you make your way around you can see that they do not take care of the place. The room was clean, but tub was peeling, and fixtures did not work properly. The tub would not drain, so we had to shower in the morning with 5inches of water in it from the night before. I tried to call front desk a few times but to no avail.
When I mentioned it to them in the morning they said thanks for letting us know.
Terrible customer service.
I hope my next Hilton stay somewhere else is not like the last one. If there even is one. | 2 | null |
I was expecting more..
..as the Hotel tells on their very own Website about the important Role of this Hotel in the Past. We arrived, nobody cared. Handing over the Key i was told the Car had Damages and gone they were. Check-In was ok, as a RA we got an Upgrade..Lets see about that. Elevator to the Floor, Doors opened, looooong empty Floors, one could get lost in there! A very loud - broken - Ice Maker and there we were, our Room! Nice Room, indeed! But the Bathroom was kinda..empty! Like left Side: Washbasin, right Side: Shower (no Shower, a Bathtube)..Middle: Toilett...And in between about 4 Meters of empty Space...Dont ask me, but that is really not making sense to me!
The Location is fantastic, leaving the Hotel, turning right and there you are, White House! But still, not for the Price and not for the old Hotel..Not again | 3 | null |
Disappointing - poor customer service; bad location
My wife and I stayed here for 1 week. We had read the reviews and without knowing a lot about San Diego we mistakenly booked the Sheraton Marina. To be fair, there were some good points but overshadowed by some very obvious bad points. The Bad: 1. Customer service - The hotel is not very concerned about ensuring a pleasurable experience. We asked for a decent room since we would be there 1 week. Despite our request we were given a terrible room on the fourth floor with absolutely no view. When we complained, all we received was a lack-luster apology. This lack of customer service reflects poorly on Sheraton's reputation and I will opt for other hotels in the future. 2. Concierge - On our first day we asked the concierge for information on transportation. His response was dismissive and kept restating that taking a shuttle would get us where we want to be and it was cheaper. His information was incomplete and inaccurate. So we waited for a shuttle for 45 mins and eventually gave up after a bell hop advised a cab would be only slightly more money. We later learned the Sheraton is not renewing their contract with the concierge service. Again, Sheraton only offered a weak apology for the poor concierge service. 3. Location - Don't be confused like we were, this is an AIRPORT HOTEL. It is far from all the main attractions and it took us on average 1 to 2 hours a day getting to and from the hotel. It was also very expensive traveling to attractions and the options offered at the Hotel were not economical. Had we known, we would not have stayed at this hotel and we would have paid more for a hotel closer to downtown since the cost of taxis quickly makes up for the cheaper price.
The Good: 1. The gym was fantastic and people would use it. 2. The pool was very good and the grounds were nice. 3. The restaurants were fair to good. But remember, there is nothing close so you are stuck at the hotel unless you pay $20 each way to go Little Italy for dinner.
Bottom Line: avoid this hotel if you are a tourist. If this is a layover for you or a convention, this would be a good hotel. | 2 | null |
Disgraceful Customer Service!
For a Marriott Hotel, I expect better. The front service staff were nothing but rude, dismissive and you were lucky if they cracked a smile. They put us in a room that was shoddy at best, then when we asked for a rollaway that we pre-booked, we were told that none were available so we would have to make do. I asked what our daughter was supposed to sleep on and we were told that basically, it wasn't their problem. I asked for another room and the person i spoke to was most indignant about it and hung up on me. I only got a backhanded apology when I rang back and advised another front desk person that I was hung up on only to be told that there had been "miscommunication". We were allocated another room and we asked for the bell service to come help us move...they never came so we moved ourselves and we had a lot of things that needed to be moved. The bathroom in the original room was disgusting.
It took a minimum of 25 minutes to get our car, even when it wasn't busy and on that, it ended up being (including taxes) almost $45 PER DAY to park the car.
I will not stay at this hotel again nor would I recommend it to anyone. I've never met front desk staff with such holier than thou attitudes who were so put out at any simple request. if they don't like people, FIND ANOTHER JOB! We are also Gold Elite with Marriott and we will be making sure that the chain knows exactly how terrible this hotel is. | 1 | null |
Great location, great service, limited facilities.
Stayed here 6-12 April in an Executive Suite with Statue of Liberty view. Beautiful view from a large suite which had king size bedroom, large bathroom with bath and shower and an adjoining lounge space complete with telescope to explore the view. We used the sofabed in the lounge for our daughter which worked well. The room was well appointed and the king size bed was very comfortable. Service at the hotel was very friendly and Carlos the Concierge was particularly helpful. Only one bar/restaurant in the hotel but the food was good especially for breakfast. Didn't use the small gym and the spa treatments (no pool) were a bit pricey. Location is fine; there are plenty of good restaurants within walking distance. We enjoyed a good steak at Harry's in the Financial District and great sahimi/sushi at reasonable prices at Kaiju on the waterfront. Also went up to Tribeca and Soho by cab to eat. Travelling to other parts was easy by subway (30 minutes to Coney Island, 20 minutes to Central Park). | 4 | null |
Great Location, Average Rooms
The Omni San Francisco is located in the heart of the financial district in San Francisco right on the cable car line and easy walking distance to Nob Hill. The lobby speaks of a stately, luxury hotel but the rooms don't. I would classify the rooms as fairly avearge both in terms of size as well as decor. The bathroom in my room was on the small side.
Generally speaking, I found the hotel and rooms very clean, loved the location but glad that my stay was not extended. | 3 | null |
Horrible!!!!
My husband and I are frequent travelers and usually stay at Marriotts or Hiltons. However, since he was having trouble with his back we decided to try thr sleep# beds at the Raddison. We changed rooms 4 times and the beds did not work. The last change was two doubles and one worked so we spent the night checked out and moved to the Marriott for the remainder of our stay. The hotel is delapidated. How it even got a ranking of 43 I will never know. To beat it all, the curtains facing the street in the lobby were falling down. I should be reimbursed for the worse stay of my life. NEVER AGAIN!!!!! | 1 | null |
Friendly staff, Great stay!
I was in town for business in early September and spent two nights here. The king room was very spacious and the bed was super comfortable.The toiletries in the room were upscale. Room service the first night was very fast and tasty. The sink in the bathroom seemed to be slow to drain, so I left a note for housekeeping and it was taken care of quickly. The person who waited on my colleague and I for breakfast was fantastic. She brought us to-go cups for our coffee and soda without us having to ask. The hotel is very close to shopping and restaurants so you can easily walk there for lunch or dinner. | 5 | null |
Old, cramped and in need of sprucing up
This is a great location, with easy access to Town Lake running trails and to the I-35. The property itself is tired and run down. It was the sort of room you wanted to be out of in the morning. The hotel lobby has no charm at all. The staff were friendly enough. We had a room just down from an ice-maching (the machine is right in the hallway) and every time someone used it, it sounded like it was right next to the bed. | 2 | null |
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