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Stay somewhere else!
Stepped in DOG POOP in the hallway the first morning. Very basic rooms. One working lightbulb out of 6. Air works great, but there is very very thin bedding and therefore you freeze all night even with the heat on. Bathroom was mildly disgusting and the shower spits out water like it's on it's last leg. The towels are so thin you can almost see through them. The alarm clock buttons are all broken. My neighbor said his sink didn't drain and the shower in my room had the same problem. Not one good thing to say about this place. The female front desk person was extremely polite, so I guess there was ONE redeeming quality about it. The hotel staff make you wait around for over an hour when you call for a pickup and acts like you are putting them out for the ride. Neighborhood is AWFUL so unless you don't mind the thugs and mischief outside, just stay somewhere else. | 1 | null |
Go further down the loop
My husband and children were looking for a room to stay while we visited six flags fiesta Texas and since he stays at holiday inn for business we thought we'd give them a shot. First off they offer NO continental breakfast at the very least. Come on how hard is coffee juice and doughnuts? Instead you are offered a 10% discount to their onsite restaurant. Secondly we were given the option of a late checkout and we took it only to find the wifi no longer worked the second day without an additional password that we had to call down for. Lastly, the room was stuffy! We lowered the ac to 69 degrees in an effort to cool the room and it struggled all night. Save your money and head on down a bit further for a better hotel! | 1 | null |
Great Location
We stayed here two nights in July 2012 while attending a Rockies Baseball game. The staff was very helpful and the room was clean and comfortable. There are a lot of restaurants and shops in the area and near the highway. | 4 | null |
Great location great price.
I booked through Priceline for a 4 star hotel in Indy and Hyatt turned up. It offers self check-in which is easy to use and thoughtful (you can choose bed, floor, etc). The room is spacy and classy. Bed is comfortable. The view outside is great from 20th floor. They even offer a small tube of toothpaste which is nice small gesture. Like many others, there is no free Wi-Fi. They put 2 bottle of water in the room which cost $3.5 per bottle. Also, the window was leaky as it had been raining all day that day. Overall good value and will come back in the future. | 4 | null |
Affordable, yet Trendy, New York style hotel located in Capitol Hill
Stayed for one night for a quick visit to DC. Booked the room two days before we went. Got a package that included cupcakes and red wine, for the same price as a regular room. This was great! Delivered to our room right after we arrived. We were able to check in super early, which was so wonderful that we could put our bags down and settle in before we went out in DC for the day. Visited the roof top pool later in the afternoon. Pretty crowded but we were able to get a couch and relax. Drinks were reasonably priced at the pool, to our suprise. Nice pool scene... couples and families. We had a big king room, loved the decor. The bathroom was small, but did the job. Overall stay was extremely enjoyable, but 59$ parking bill at the end was the only reason we didn't give the hotel a 5. We would recommend this place to friends. | 4 | null |
Mixed Feelings
I have mixed feelings about our stay here.
THE POSITIVE:
I'm a HUGE aviation buff, and we had an amazing view of landing and departing planes from runways 25L/25R. If you're even remotely interested in airplanes, you can be entertained for a long time just gazing out the enormous window. Bring binoculars, cameras and even a radio scanner and have fun! And don't miss the In N Out Burger on Sepulveda for some AMAZING plane watching as the soar right over your head!
The other good part was the beds...they were incredibly comfortable!
THE NEGATIVE:
If you don't enjoy airplanes, you'll HATE this place. I like airplanes (and even the roar of the jets) so I didn't mind, but I think I'm probably unique in that regard. And since LAX is incredibly busy, there is no lull in the action. Even with ear plugs, you'll hear departing planes engines roar ALL NIGHT long.
Unless you are a super deluxe plantinum member (or whatever they are called) you'll be in line at the front desk for a VERY long time. There are two lines. One for those who have some special status and one for the rest of us. If ANYONE is in the specialty line, they get helped first, while the "regular folks" wait. Folks in this regular line are not helped until the "honored" guest queue is completely empty. There were only about 4 or 5 people in the regular line and we waited about 45 minutes to check in. That is completely ridiculous in my opinion.
The room wasn't as clean as I would have guessed for a place like this. The window had finger prints and nose prints on it. One panel of glass looked like it had been wiped down with a cloth that wasn't entirely clean (streaked and smeared). The coffee maker had a film of dust on it. The plastic coffee cup lids had dried coffee drippings from the last guests.
Parking is a whopping $22+ a day. I've stayed in many hotels, even a 5 star resort in Kauai and have never paid that much for parking.
The mini-bar is ridiculous. My mom picked up a bottle of Evian to look at it and was charged just because she picked it up (weight sensor billing). It was one of those little mini bottles of water and we ended up paying $5 for it. So, do NOT even TOUCH mini-bar items or you will be charged. But even if you want to purchase something, the prices listed for each item do not include tax or the 20% restocking fee. So, a can of beer listed as $7 is really about $10. A can of beer for $10?! Really? Yes, really.
Finally, the rooms were nothing spectacular. We paid $100 through a hotel booking site, but based on the quality, I think that was over-priced. The rooms themselves are more in the $70-80 category (based on my traveling experience). | 3 | null |
Great experience
The location was absolutely perfect, right in the heart of manhattan and walking distance to just about everything. great staff and very clean rooms. | 5 | null |
"Worst stay of our Southern vacation"
NOISY!! No sleep due to loud cooling unit and all night street construction noise. Why pay $200 for a cookie? Staff was very unconcerned when I reported the sleepless night (almost like they are very used to hearing this complaint). Also, a hotel of this caliber should at least have complimentary coffee in the lobby. The pool was taped off with yellow construction tape, felt like I was in the ghetto. Im hoping this was just the Charlotte area Doubletree and that we can count on the better service and rooms we have experienced at other Doubletree properties. | 1 | null |
Very Cool
Cool hotel, incredible location across the street from Lincoln Center. Do not get an inside room-it overlooks an airshaft. We were upgraded to a suite by the manager. | 5 | null |
A Good Layover Hotel
By the time your arrive on a 13 hr gruelling flight from NZ, endured the queue at US Immigration then a quick pick up is what you need. My wait was 45 mins...too long when you could see the hotel but carrying surfboards made that mission impossible. When they say after calling the hotel,to wait outside the red or green sign...all the signs for buses are in different colours along the concourse outside at arrivals...forget what the signs say, just wait outer roadside. It's a mid sized white bus not well signed as being the Radisson...waive him down.
The hotel is so handy to the airport, like many others. Its clean, efficient, rooms are large and comfortable and food is average. Staff are generally very friendly...as Kiwis we have to adjust to service quality being correlating with the size of the tip. No late departures from rooms but they're happy to store luggage for later pick up.
A good stay for a layover. | 4 | null |
If You Like Vomit Stay at The New York Palace
At The New York Palace we had the worst hotel experience in 30 years!
The sheets and towels and the room had a overwhelming smell of vomit. We immediately went down to the reservation desk and spoke to all of the reservation agents including the reservation manager. Every one of them told us there was a problem with the laundry that did their linens and unfortunately they had been washed with water that had been recycled and they did smell of vomit. We asked for either fresh sheets, to be relocated to a new room or have alternate arrangements made with another hotel. The manager said they would change the sheets but when we came back at 11:30 pm no one had touched the room. The hotel manager said he was sorry and he knew that the smell was awful but there was nothing he could do. We spent over two hours on a Canadian cell phone which cost almost $3.00 a minute and when we asked for a Taxi voucher to take us to a new hotel they would not give it to us.
How can a hotel still take bookings and not notify their clients of this problem. | 1 | null |
Paper Thin Walls!! Poor Renovations! Harassing Mgt. Stay Somewhere Else
Let me first say that the staff was amazing! They were very nice... unfortunately, my experience ended up the worse! This is a "remodeled" old hotel that NEVER received privacy walls updates. I stayed in the Presidential Suite, received noise complaints before anyone came... I was freaked out at how the neighbors heard music next door. The room was HUGE and the music was coming from a night stand radio!! The night manager harassed me... even after I turned it down. He stated that this room was for "meetings". I paid over $600.00 for the room and was harassed from the time I got there. It ended up a nightmare. There are a number of noise complaints and as nice as it seems you can hear everything from the shower in the other rooms to people talking in the other room.. even in the executive suites. They did NOTHING to fix these issues. The floors are somewhat slanted as well... almost a leaning tower.
It's o.k. to stay there as a guest for one night on a quick trip but DO NOT use their executive suites or invite guest in your room. YOU WILL GET HARASSED! The walls are way too thin. Try the Westin or Hampton Inn downtown Memphis before you go here.. Oh yes and the floors were somewhat sticky.. | 2 | null |
Right in the heart of Downtown
Lovely rooms and fabulous service from the moment we arrived until our departure. happy hour in the Chris Ruth Steak house lounge which meant half price off drinks and appies. (4-6) Dinner at the Cheesecake factory in the same block and it was fantastic. Hotel was a nice walk to Pikes market and a short one to the monorail. the only thing lacking in this hotel was a regular restaurant for breakfast, but there is a starbucks. | 4 | null |
No consideration - this is not a hotel, its a nightclub
Visibly this hotel makes more money on the nightlife aspect than accommodation, as there is simply no consideration for hotel guests.
They had let a Swingers club set up shop on the 4th floor in the room next door and around, which enabled 15 couples to make indecent noise until 4AM.
Between the night club downstairs and the noise in the room, the front desk was completely incapable of controlling the situation.
Needless to say, there is no way I would ever stay in such a hotel again, even for free. | 1 | null |
The IKEA Hotel
We stopped here for just one night before leaving early to fly out of LAX. The hotel had allegedly been recently renovated, but the design was pretty hideous - grey corridors that made the place feel like a concentration camp, dark and dingy rooms (ours was painted a dark and grubby deep purple), and with all the soul of a discarded shoe.
The hotel is proud of its modern touches and sleek decor, but in trying to be fashionable and edgy it instead came off like IKEA. I found it a bit creepy to be honest, and the cobwebs in our room didnt help.
On the plus side, the bathroom was pretty nice (if you ignored the water backing up in the bath when you showered), and the pool area looked cute - and I heard good things about the bar and restaurant which we didnt have time to visit.
However, we had some problems with the rude valet staff - and with no self park option they have you over a - very expensive - barrel. The valets were pretty lazy and wouldnt put themselves out, even to the point of contradicting the reception staff - who were the complete opposite, and lovely and helpful.
The lobby of this hotel is really nice and the reception staff great, but stepping into the creaky old lift and then into the hotel is another world - like being condemned into Colditz.
Although there has been a refurb here, its now looking tired and shabby and out of date, and they have spent the refurb money on the wrong things.
I hate giving bad reviews, but this hotel made me feel uncomfortable, and wasnt the best way to end our trip. I'd sleep on Santa Monica beach before stopping here again, I am afraid. | 2 | null |
Got what you need in a nice atmosphere
Stayed here on a business trip during four nights. It's a very good hotel with complimentary breakfast and also complimentary drinks plus food on Tuesday, Wednesday and Thursday evening. The hotel is not in the city centre but it was close to the company I visited.
It's located a 5 minute drive from Carlina Place Mall which has some good shopping.
There's a swimming pool a small gym and also the possibility to use the hotels barbeque for own purchased food. The hotel also has a nice inner yard with a putting green :)
To summarize: it's a very good hotel with all amenities you need. | 4 | null |
Poorly Maintained
I had had good expriences with Microtel on the East Coast, but this was a different story. It appeared to be another motel that microtel had bought. The halls reeked of cigarette smoke. The carpets were stained, and the funishings looked old and worn. The refrigerator in our room was big and appeared to be missing a panel. | 2 | null |
Just okay
When I travel, I often stay at a Hampton Inn because I value their consistency. However, I have to say... I was really disappointed in this property!! The staff was nice, and the food and service was as expected, but the hotel is in dire need of some TLC.The hallways are hot as everyone described, as well as had a musty smell. The smell in the room was a little more decent, but not by much. The a/c unit made a loud rattling noise all night long. I eventually just had to turn it off so I could get some sleep. The room was only sufficiently cleaned. Overall, I'd say this property was just OK, but not what I expected of a Hilton property. | 3 | null |
Exceptionally small room and below average quality
The location of this hotel is excellent but that's the only good thing about it.
We realised it would be small but that didn't prepare us for how compact the room is - I've had more space in a bunk bed in a hostel!
We asked for a high up room and they gave us the 6th floor. The window was so small and blocked by a building that we couldn't tell if it was day or night.
The aircon was exceptionally noisy, so much that we had to turn it off if we wanted to hear the tv.
The ice machine on our floor didn't work and I checked the 2 floors above and the 2 floors below and none of these worked either.
Concierge was non existent every time we looked for them (we stayed for 5 nights).
We got free wireless as we signed through their (free to join) loyalty club but could only use it one device at a time.
Overall, if it has been very cheap we probably would have accepted the above problems.
But for a premium price it really wasn't worth it. | 2 | null |
Great location for not a very nice hotel
I recently tried to book a hotel in the financial district of San Francisco. Due to a conference, all the major hotels were booked, but the Baldwin had a room for $129 / night. I was coming for business without a family, so I booked the room. Upon arriving, I was disappointed. The hotel is clearly quite old, and while not falling down, it's upkeep could be better. The rooms have metal keys (the large kind you can't take with you), the room itself was very small, the mirror in the bathroom was not above the sink, ect... plus no air conditioning and a very old TV. It wasn't awful, and was fine for one night on a business trip, but it was by no means enjoyable and I wouldn't go back. | 2 | null |
Unfriendly receptionist
Stayed here on the first and returned on the last night of a Virgin East Coast tour of USA and Canada. Had booked two beds in the same room since travelling with my 19 year but they had allocated only one. Spoke to the same receptionist on both occasions and was left feeling she was doing me a favour by getting a more appropriate room. Her body language and tone of voice was rather awful and she informed that next time I stayed there I needed to book properly. Given Virgin holidays organised the tour I explained this was their responsibility. That said I won't be staying there again.
The room was comfortable and great views of the city. Conveniently located. Just a pity about the receptionist - must have got her on her worst two days hence low scoring. | 3 | null |
One of my favorite hotels in SF, and I've stayed in many
I have stayed here several times over the past year, and with the exception of my first stay, the service has been extraordinary. The first time I stayed here a few months ago, the service of the front desk wasn't very welcoming, and I wasn't expecting construction at the hotel either which was a little inconvenient at first. I wasn't thanked for being a platinum member either, as I normally am at other Hyatts. However, that experience was short lived, because every stay after that has been a 180 degree turnaround from the first. The staff has since been super friendly after that first experience, always welcoming me back (I love when hotels recognize return guests) and even remembering my name, as well as my dog's name! Construction is still fairly inconvenient, but the quality of service, as well as the rooms make up for the inconvenience.
The rooms are very nice, contemporary and very clean. I have always requested a high floor, and with availability, they have never had a problem honoring my request. The higher floors have AMAZING views. Each room has floor to ceiling windows with automatic blinds that you can operate while lying in bed. I'm also very particular about bathrooms at hotels, and I have nothing to complain about with these ones -- They are always spotless (I always look at corners, and dirt between tiles, etc.), and showers have a detachable head and plenty of counter space.
The location is another plus with this hotel. It's located almost in the heart of Union Square, only a few blocks from Chinatown, in a crowded part of town, so to be able to walk out of the hotel and down the street to shop, eat, or sightsee without having to deal with taxis, parking or public transportation is awesome. I have to say that the only drawback would be the noise from the downtown streets late at night. Although the windows seem to block out most noise, I could still faintly hear echos of crowds of people, concerts, trucks, etc. even from the higher floors. But the noise from outside has only been a minor thing.
This hotel is one of my favorites to stay at in San Francisco, and I have stayed in many. A colleague noticed me say a few times: "I'm going home" instead of "I'm going back to my hotel" which shows the kind of sentiment I feel being there. | 5 | null |
Good service, but know what you're getting
We spent a week through a time share exchange. The hotel was very attractive, the service was very good. However, the Ballet room (which is the smallest) is pretty darn small. A bit difficult for two folks for an entire week, you have to just pile stuff in the corner or stuff it in the wardrobe.
Our room was #27, would not recommend that one unless you like to be at the front of the property. The shades did not keep the light out from the front entry and there was street noise. There was also no central heat, used a portable unit to keep things warm.
Breakfast was good, although the same everyday.
There was a small frig, and microwave, good for any of the leftovers you might have, if you're trying to save a couple of bucks.
The neighborhood nearby has some good restaurants, like The Grove on Hayes Street and the Boxing Room. And, some great little boutiques.
The Inn is close enough to the BART if you don't mind walking, about eight blocks or so to the Civic Center stop.
There are quite a few street folks, but no one bothered us the many times we walked back and forth to catch the train.
Civic Center is one stop away from Powell Street shopping and Union Square.
Overall, the hotel was convenient, good, quick service and friendly folks at the desk. | 3 | null |
Great location, good price
Stayed here for six nights in July with wife and daughter for family vacation. Room was nice, clean and thankfully has a room safe which was very useful. The location was perfect as it was walking distance to everything. It is also close to CVS and Walgreens for beer, soft drinks and munchies. There was muffins and coffee in the lobby each morning but no juices. The cons would be the bathroom shower, specifically the curtain would blow in continually, no fan, water temperature flucuated quite drastically, (dangerous for children), and water pressure was frequently low. Would have been great to have a small refrigerator in the room. Hotel staff were great with the exception of the sightseeing / tour desk, as they were completely useless. If it is owned and operated by the hotel then suggest staff change and proper training, if independant then change companies.
Overall would stay again as the price was good for the location. | 4 | null |
Customer Service Feedback
Overall, my stay at the Affinia Manhattan Hotel was great! This was my second time staying at Affinia, and the service was excellent. In addition, what motivated me to write this review was the excellent customer service I received from Jenna.
From the time I checked in by the front desk, Jenna greeted me in a warm and gracious manner. After checking in the computer, she informed me about the complementary upgrade to my room and internet use during my stay.
Jenna's business friendly communication style left a strong enough impression to remind me the importance of staff members consistently demonstrating quality customer service to others.
Excellent job Jenna! | 5 | null |
great customer service
just wanted to comment on how much help Darryl Hulon was. He was very friendly, helpful and professional. he definately made my stay at crown plaza very pleasant. thanks Darryl. The gym needs a lot of work though, everything was broke and the ceiling tiles above the treadmills had to be removed so you didn't hit your head when you ran; really!! | 4 | null |
Good hotel only if paying $70 or less
I had reviewed TripAdvisor prior to a weekend trip. San Antonio hotels can still be pricey in August even with a 2-week advance purchase. Arranged a stay at BestWestern for it's 2-week advance price that I was comfortable with. This hotel is not a super quick drive to downtown attractions, you may hit traffic as well. But, for my party, we were very content with the drive. This hotel seems close enough to a waterpark in the area. No restaurants were close, but a quick drive down a few exits provided some commonly known restaurants.
The room was perfectly chilled the way I like it, the A/C was fabulous- I love it when hotel rooms let me choose my temperature--- I prefer 64-67. The rooms are supposed to be smoke-free, but my party could smell that a smoker had visited- it wasn't heavy, but noticeable. Room was small, decent Queen beds were clean with small fluffy pillows. Table & chairs included. Older TV in room, good reception. Split bathroom, sink countertop tiny. Tiny toilet/tub area. Plenty of towels & washclothes & handtowels. Toilets seemed really low. Maids were quick to tidy the room & refreshen our towel stock.
Breakfast was Texas waffles-only one waffle maker made for long lines around 9 a.m. Cereal & Juices well stocked. Hot biscuits and watery gravy were available. Nice to watch TV while eating. Small breakfast dining area. Friendly evening & day staff worked the lobby.
Pool was a nice rectangular, depth of 5 feet, entrances on all 4 corners of pool. Crystal clear, tidy, and made for decent lap swimming. Parking was limited, but an open dirt area was used by trucks & cars alike. Trees lined the parking lot though, and so your car could stay cool in the shade--very nice Perk while in Texas. Ice & Vending machines are well-placed.
Overall a good hotel for a decent price, I'd price the place at $70, anymore than that I would be uncomfortable. I gave extra in ratings primarily for the fabulous A/C in our room--my sleep & value ratings reflect this. | 3 | null |
Disappointed
I paid extra to upgrade and have a terrace and didn't get the upgrade or the terrace. The rooms are very small; the very low water pressure will keep you in the shower for some time. The small square pillows provided were not sufficient to sleep on; who do you know that sleeps on a square pillow? The only view window has a desk pushed up to it so you can't really look out. Lazy staff with an attitude to boot. I asked the conciere some questions about the hotel light fixtures and she looked at me like I was speaking chinese. | 2 | null |
Find something better
The hotel was far too noisy. Used ear plugs and STILL had a hard time sleeping. The room didn't have enough towels stocked for the number of guests even though they knew ahead of time given our reservation. No fan in the bathroom. You get what you pay for. | 2 | null |
Highly recommendable
Excellent Back Bay location, within walking distance of lots of restaurants and nice shopping. Very close to a subway station.
Rooms are nice and comfortable, a bit old-fashioned but so different from the standard room we can get everywhere.
Reasonable prices (except the valet parking...).
Outstanding service from A to Z... A special mention to concierge Nina Senatore and to bellman Jimmy!! | 4 | null |
Business travelers beware!
I've stayed at this hotel many times and am a preferred SPG member, but it simply no longer qualifies as a 4 star hotel. The staff is woefully untrained, the management absent, and the rooms are substandard, at best. Even the new tower is full of creaks, groans and noises (HVAC related) that the staff refuses to acknowledge, much less repair.
I am in a hotel room at least 3 nights per week and this one is horrific. If you want a good nights' sleep, choose the Marriott across the street, or splurge on the Ritz. This hotel is no more than a 2 star and and likely only a 1.
As you can see by my comments, I never criticize hotels, as I believe most of them try very hard to make the life of a business traveler comfortable. This Sheraton, however, is truly terrible. | 1 | null |
Really?
Truly a beautiful property and a great location. Unfortunately management has to decide whether they want to be in the club or hospitality business. PH-D, the night club on the Penthouse floor (12th floor) is obviously a very successful venture and a huge profit center for the hotel. Our whole stay was ruined by the constant late night thumping coming from the 12th floor 7 nights a week (most nights of our stay until 4 am). When we complained about the noise the first time, we were asked if we needed ear plugs and if we knew how to operate the Brookstone machine provided in the room (that makes silly wave and other sounds). We eventually tried a different room on a lower floor which was supposed to be quiet, but could still hear the the thumping of the speakers. We spoke to a manager the morning we left and they would not make any accommodations. The only offer was a discounted rate and upgrade on a future visit. Really? We love trendy hotels but will pick one of the dozens of other boutique hotels in NYC next time, where one can get better service and a good night sleep. | 2 | null |
Awesome Service, Great Views
I was immediately welcomed by warm concierge and an awesome view. This hotel is definitely on the edge with the water literally below your room if you opted for the ocean side like I did. Supposedly, when the Beatles stayed at the Edgewater they fished right out the window. The decor is warm, cozy, and creative although a little on the darker side of things lighting wise. The rooms are really nice with a nice little snack bar to welcome you (I definitely indulged). I was pleased to find the boardwalk location was nice and close to most tourist attractions on the bottom of the hill. If I went to another conference in the area I'd certainly stay there again. | 4 | null |
So so
We don't liked the central cooling system. We booked two rooms. One room was very cold while the other not. When we asked how to operate the thermostat, they told every room has the same temperature but it was not true, it was visible on the thermostat that one room had 69 and the other had 72.
The other thing we don't liked was that the room had window only to the corridor. ????? It was feel like a prison for me. The corridor to the elevator was dirty.
Other things was OK, I used the free airport shuttle.
Maybe the next time I will return there but not for pleasure. | 3 | null |
convention stay
Parking was really expensive, the dining areas were crowded for our event. Stayed here cause out convention was here and they gave us a decent rate. We only had one meal and it was hot and good, with good service. the room was so tight the servers were always bumping us. | 3 | null |
Convenient but noisy
I stayed in this hotel for one night in order to attend a theatre performance nearby. It was very convenient, and the beds were clean and comfortable. It is an older property, and otherwise pretty shabby, but fine for the purpose.
The hotel itself was pretty quiet, but there was an unusual amount of street noise that carried all too clearly to my 5th floor room. I suppose this isn't too surprising a block from Union Square. Saturday night there was a drumming circle that went on until quite late. Sunday morning there was some sort of labor group chanting for a contract. If I do this again, I think I'll stay farther away, or else in a more modern hotel with double windows. | 3 | null |
Lazy Front Desk Clerks
After hanging out for hours at front desk cuz there was no early check in---and numerous rooms were available there was no effort by front desk clerk to even communicate with the housekeepers either because they dont speak Spanish or he just plain dumb---but i did and they told me they had plenty of rooms --so that just tells me the front desk clerk was being lazy or just plain set on not letting me check in early --so i opt to go elsewhere---where at least an effort is made to make the customer feel as your needs are being met --no effort whatsoever---i got better feedback from the housekeepers--whatever--rather pay extra than get low class service | 2 | null |
very disappointed
The room was very fatigued, the toilet rocked and clanked when sat upon, and the window whistled when closed so it was noisy when open or shut. I reported that the Wifi didn't work in the room after having made sure it did in the lobby, and it took a day to reset the room we were in (or the building I'm not sure) so it worked. I had actually called down to the front desk to get them to fix it and when I called an hour later a different person at the front desk didn't know anything about the problem that I had been waiting to be resolved. It took many more calls, visits to the lobby and time/effort on our part to get them to fix it. Incredibly frustrating.
I grew up in LA and thought this hotel was better than it was. Wish it had been better since I will be organizing a large group event in 2013 and was in part checking it out as a possibility for this. Just lost my business for this. | 2 | null |
I wish I chose a cheaper alternative
If it's just for a layover or a night, I could have gotten a cheaper alternative. Hotel is decent enough. | 3 | null |
A short break in DC (late review)
We stayed at the Palomar in late April, for a 5-day break, bought as a package with British Airways via their website.
The location of the hotel is not central to DC; however, it is located within 5 minutes walk of Columbus Circle on the Metro. The hotel is comfortable, modern, stylish, everything you would expect based on it's rating on Tripadvisor. The rooms are adequate size, on the assumption you aren't going to be spending much time in them. Nicely equipped, with quiet air-con, big TV (shame about the content), bigger bed, beautifully finished bathroom. Ours had a large walk-in closet, with a safe (no charge to use), ironing board and iron, mini-bar/fridge, robes and even umbrellas. Sign up at the Kimpton hotel webpage for free wi-fi. Staff were very pleasant, helpful and (more importantly) approachable and open - very different from a previous trip to NY. There is also a swimming pool, although we never found or used it.
Breakfast was included in our package, served separately from the main restaurant (Urbana) and was simple but plentiful and very good quality - enough to keep you going for most of the day. It was also very good value compared to what it would have cost to buy in the restaurant had it not been included. We did eat in the restaurant one evening, it was nice, but slightly expensive compared with the many places around the Columbus Circle area. Wine o'clock with nibbles was held every day between 5-6PM in the hotel foyer and was always popular, assuming you got back in time.
The hotel location is about equally spaced between Georgetown and the White House, both being walkable distance if you want (we walked to both). However, the Metro is so simple and easy to use (compared to NY) and the tickets work on the buses as well (and can be topped up as required).
I could only find two faults with the hotel. One, our room on the second floor, looked out onto an internal courtyard at ground level, so we had cars parked outside the window. But it's a city hotel, so that's not unusual. Two, the lifts seemed incredibly slow. But as we were only one flight up from reception, a handy service stairwell solved that issue.
When we booked this we were pleasantly surprised to find it rated as the second highest in DC. I notice it has dropped to third since, but I can only assume that this is due to other hotels catching up rather than it's own standards slipping. Highly recommended.
A general travel note. If flying in to Dulles, a taxi will cost you 60-70 dollars to get anywhere into the city proper. If you use the Washington Flyer coach it costs 10 dollars to get to West Falls Metro, then about 2.5 dollars to Columbus Circle, and takes about the same time. Incidentally, the Metro is currently being extended out to include Dulles. Not sure when it is due to complete, but it will make it even easier and cheaper to get in. | 5 | null |
Convenient to downtown -- but very, very small room
Front desk personnel were most helpful -- hotel is a little dated. Overall ok for a short stay; however, the room was one of the smallest I have stayed in for over 2 years. Could barely get between the bed and desk chair to access the bathroom. Tiny, tiny | 3 | null |
Very noisy
This is a very noisy hotel. Annoying music is played very loudly from the entrance, where the bell men stand, and can be heard all through the night. There does not appear to be any point to this music, except to annoy as many people as possible. | 1 | null |
Stunning!
Talk about your perfect WOW! My husband I and spent one night there and can't wait to go back. Hotel, grounds, rooms....all amazing. If you find yourself in Phoenix looking for a hotel, put the Arizona Biltmore at the top of your list. | 5 | null |
Terribly disappointed
Rooms in great need of total redo! Front door frame broken so security lock was not much good, shower door handle broken, garbage under the bed, sliding door off runner, 10 minutes to get hot water in the shower, air conditioning did not work. Very disappointed | 1 | null |
Wonderful hotel in a great area
We visited the Hotel Elysee on our trip to New York beginning of May. It is lovely! The rooms are spacious and well furnished. It looks like a grand hotel. One of the best thing: Free breakfast and free wine and cheese reception in the late afternoon. Great location, many sightseeings in walking distance. Absolutely perfect service and very nice and handsome staff. | 5 | null |
Worst hotel ever!!!
This was the worst place we have ever stayed. We booked a night because we were leaving on the fascination the next day. There was mold in the shower as well as on the walls in the bathroom. The microwave was filthy, the refridgerator didn't work (we had insulin we needed to keep cold), there were cobwebs hanging from the chair and the place was infested with ants. When I spoke to the guy at the desk he just shrugged his shoulders and totally ignored me. The room was very musty smelling. We had to go out and buy a can of lysol to get rid of some of the smell. | 1 | null |
Good, nice, inexpensive Holiday Inn near Logan airport
I stayed here because I had a flight early in the morning and had to be near Logan airport. The hotel offers nice rooms, nice breakfast and is much closer to Logan airport than a map shows. It took me just 10 minutes to drive there, sign posted all the way. The area may not be the best but as an airport hotel it is excellent. Rooms are nice and big. There is free parking behind the hotel (also unusual compared to other Boston hotels). | 4 | null |
Fair enough
A friend and I stayed at the da Vinci for four nights. The room was quite spacious and clean. The hotel is fairly well located. The staff was very helpful. It wasn't particularly cheap for what it is, but that's what you get in San Francisco, I guess. On the negative side, the breakfast room was utter chaos. | 3 | null |
Great location and staff at Amalfi Hotel
We planned to stay 2 nights at the Amalfi for our 10th wedding anniversary. We ended up having to cancel our first night because our flight was cancelled due to weather. The staff were awesome. They didn't charge us and were super helpful and they put a bottle of champagne and chocolate dipped strawberries in our room for our one night!
The rooms are clean and nicely appointed. The free happy hour is fun - we enjoyed the cocktails and hors d'oeuvres in our room before our dinner reservation, but there was a fun atmosphere in the lounge for those who were hanging out there. The free breakfast is simple but fine.
The 'experience designers' they have on staff to help you plan your visit are amazing! Hilary gave us her personal email address so we could communicate on her day off! We would definitely go back as a couple and would probably try it with our kids as I'm pretty sure the staff would be very accommodating! | 5 | null |
Below par La Quinta
I have stayed at numerous La quinta hotels throughout Texas, I often choose this chain because there are rarely any surprises, their quality standards always seem to be uniform across the board regaurdless of the location. Unfortunetly this location is the exception.
While standard La Quinta property's always offer pillow top mattresses, good bed linens, good pillows, and big thick thirsty bath towles, this location had none of those things, only the bare minimum cheap hard spring matressess, thread bare sheets, and cheap thin bath towels.
The room was clean enough, but everything had an old and worn feel to it. The front desk staff was friendly but that only goes so far, the gym or rather the space designated as the gym was again the bare minimum, no strength training equiptment, no treadmill, only one stationary bike and one elliptical. once again, far below the normal La Quinta standard.
One other thing worth mentioning, while I felt the location was good with easy freeway access, they must have a problem with unauthorized parking, theft, or both on the hotel property because the parking lot is absolutly littered with signs warning that unauthorized cars in the lot will be towed and also warning guests that they are not responsible for items or belonging's left in your car.... While we did not experience any problems like this, I still thought it was worth mentioning.
While I have had a very good relationship with this chain, I cannot recomend this location as it is just not up to par with the La Quinta standard. | 2 | null |
Lovely hotel, good food, odd pricing policy
As others have said, the hotel is in a beautiful building in an excellent location. The guests rooms appear to be converted from large offices. Repurposing was done well, however, preserving many of the lovely architectural details. Despite the location, the room was quiet. It faced on an inner courtyard with a bar/restaurant with outdoor seating. I don't know how that would have affected the noise level because it was cold, dark and raining, but it looked lovely.
We opted instead for the fireside couches in the lobby and then dinner in the regular restaurant. The lobby was cozy, the restaurant a little loud - as are most places in DC - the food and wine great, and the service unrushed even though we arrived late. However, the kitchen had run out of the caviar for the trout rillettes I'd ordered. The chef offered to use another type - but only for an extra $3. The whole thing was delicious, with maybe 2 tsp of caviar. Still, I'm bemused by the belief that when the chef has to make a substitution the customer should pay more. At least they asked.
Checkout was simple and pleasant. I like this chain and will keep an eye out for its other properties. | 4 | null |
Great Deal in Harlem!
Have just returned from quick trip to New York City where I stayed at the Aloft Harlem. The hotel is quite new and therefore everything seems to be shiny and clean. The staff are very friendly and very helpful and the rooms and furnishings are modern but simple. Although it seems to be a bit of a distance from the major attractions of Manhattan it is really only minutes away from the action by subway. Also, if flying in and out of Laguardia Airport, the M60 bus runs from 125th St (just steps away from the hotel) to the airport and is very convenient. Although I never felt unsafe in the area, if you are returning to the hotel late at night it seems a bit desolate. It also seems as though there are not an abundance of cabs available to wave down in this area at any time of day . I got a fantastic deal on the room so if the same rate were available, I wouldn't hesitate to stay at this property again. | 3 | null |
Do not stay here!!!!
1.Rooms were just marginal for the price we paid. There were marks on the walls and doors. It was just sort of clean.
2.The furnishings looked like bad imitations of something more elegant. It is like the hotel tried to make it look good for with less expensive items.
3. At one point there was a man lying in the street while one man held him down and another was trying to steal his shoes as we and others walked by. There drunks all over the place.
4. Outside my son's window in the afternoon a man was sitting on a box going to the bathroom.
5. We felt very unsafe, so much so we spent more money we had not planned on to rent a taxi to take us back and forth to the ball game, because we didn't want to walk down the streets after dark.
6.Not a good place to take kids to because of the surrounding element.
7.After the game we went downstairs to the bar to get a drink and there was a homeless woman sitting in the lobby trying to sleep on one of the seats.
8.It was definitely the worst place I have ever stayed in.
9. Poor service at the bar, but it was not the bar tender's fault. She was the only one on duty trying to serve drinks and keep the tables cleared. She made a great drink, but I felt sorry for her trying to keep up with the amount of people in there and trying to bus tables. Even so, she was very personable. | 1 | null |
Great location, noisy doors and slow internet
Title says it all. Awesome location for business, and that alone likely trumps the complaints.
The issue with the doors is that they slam and so whenever someone departs their room you either get a jolt if they are next door, or you hear the loud noise if far away.
The internet WiFi was pathrtic, the speeds were less than 1 mps, felt slower than a modem. After nearing with it for about 2 hours, I used my own Verizon MiFi, which was much quicker.
Room was in good shape, the TV was easy to use with channel guides,
Room servce was good, and the people were friendly. | 3 | null |
In one word: location
2 reasons to choose this hotel are its location and relatively cheap price. Besides, there is really no other reason. The rooms are small, it looks like a cheap motel and not like a hotel, breakfast is served as room purports to be called a lobby, but because it's small and there is no place to sit down you need to take the food to the hotel's garden and eat there. | 2 | null |
Time Travel Problems
The rooms have been nicely redone and the location is a good one. The renovations in the lobby are still ongoing so don't expect much there.
My time troubles involved three things. First, they have the World's slowest elevators. Stay on a low floor and at least use the stairs on the way down.
Secondly, they've installed totally inscrutable clocks. I could see the alarm was set by the last customer to 6:00 a.m. I tried every set of buttons I could but couldn't figure out to reset the alarm time or turn the alarm off. I ended up unplugging it but then discovered it had an internal battery. So I had to put in the hallway to solve the problem. I would have called downstairs but the phone didn't work! Hope you have better luck with the electronics than I had.
My last time problem had to do with the fact that I drove into the city. The bellhop offered valet parking for an extra $10 and said the car would be parked a block away. When I went to leave I discovered the car was many blocks away and that it would take 20 minutes to get it. So much for getting to my CT meeting on time. If you drive in forget the valet service and take what the staff say with a grain of salt. | 3 | null |
Just fine, if I could have stored my clothes in the lobby...
This was our second stay in the Roosevelt, which is nicely located in midtown. On the first occasion the room was fine, everything worked, and we had what I thought to be a "normal" room...i.e. the room had a dresser so that we could unpack. On our second visit (Nov, 2012), I found out how wrong one can be. Humbling. Our room, I'm not making this up, had no dresser/chest of drawers at all. Nada. We simply had to keep our clothes in our bags. Oh yes, and the closet did have hangers, but was too shallow in depth for the closet to be closed if one hung a coat on a conventional coat hanger. The bathroom was fine, if one didn't mind the leaking shower stall, which flooded the bathroom on each use. But what can one expect for only $340 or so per night? The lobby is nice...we should have stayed there. Room for a dresser for sure. | 2 | null |
Perfect for a trip to Universal Studio's
My husband and I stayed here to attend a concert at the Ampitheater on the property of Universal Studio's. We did take the free shuttle (shuttle ends at 9 pm) to Universal Studio's but the second day walked. It is a very short walk, literally across the street which is great.
Self-parking and check-in were a breeze. The line for non-Hilton members (even though I am one) was shorter and moved quicker so we chose that. We were on floor 16 and had a wonderful view of Universal Studio's. The bed was so comfortable which was very nice, especially after standing for many hours at the concert. The elevators were a bit slow which was annoying and our faucet leaked, but I rigged it with washcloths and it didn't bother us. I would like to see lotion in the bathrooms instead of mouthwash as well. The room was very spacious. Even had a mini sitting area with desk, lounge chair and lamp that overlooked the window area. Very nice. The room also had a safe. Sweet deal!!
We would totally stay here again and may make this concert a yearly thing, if we do, this hotel will be our #1 choice since I am a Hilton Honor member, the location is great and we had a wonderful stay.
Oh also, The Champagne Sunday Brunch there looked wonderful and very delicious, we did not have time to eat at it (saw the price, its very reasonable).
Enjoy!! | 5 | null |
Great location, service questionable
For a 4 star hotel in the New York financial district, I was utterly surprised when I asked the front desk for a hotel umbrella to walk to client meeting a few blocks away, that they don't supply any, and pointed to the shop for guests to purchase. Staff in the lobby, mostly bellhops, do not act professionally, fixing their belt buckle on the pants in the middle of the enterance, chatting loudly across the atrium and shouting out personal jokes over guests' heads. While it's a great location, rooms are comfortable, the service does not deserve its 4 star grade and prestigious landmark geography. | 3 | null |
central and convenient
i stayed at the Sofia for 6 nights while exploring San Diego. it is a smaller little boutique-style hotel right down in the middle of the city. the desk staff and concierge were helpful and welcoming. it was easy to walk to the nearby shopping centre at Horton plaza, the Ralph's grocery another block further away and very central to the transit system which seems to work pretty well.
there is no room service for food in the rooms or mini-bar, but if you want you can order a very nice dinner at the bar and take it to your room or eat it there in the bar/restaurant. i found the food, wine and room costs very affordable. the bar is intimate and relaxed, yet welcoming even for the single traveler. you can also stock up at Ralph's for nibblies and wine. there is a small fridge in each room.
the rooms are kept clean and there is no shortage of towels. but the room i had was small, it was a bit snug....but i was offered another larger room for a bit more money. i did not move because i had already unpacked and settled in. the bed was comfortable. there was no view at all from my room, but it was fairly quiet on the 7th floor.
the lobby was nicely appointed with internet service available. there is a spa, which i did not try...and an exercise room and free newspapers. also there is a nice touch for guests in the lobby where there is a large iced water dispenser for thirsty travelers, fresh with lemon slices.
the concierges were very helpful to me. i got clear and easy instructions and directions from both of them. thanks! it was a pleasant stay. | 4 | null |
Return location
Great location for Washington sites, many in walking distance. Cheerful and great personalized service with a smile by dining service provided by Diana and Eugene. Breakfasts are amazing, compliments to chefs! Room with King bed very comfortable! Highly recommended...... | 5 | null |
Is this place really as good as Tripadvisor raters say????
We booked six nights here through Priceline, to celebrate our anniversary, due to our wanting a pet-friendly place near the beach and the "rave" reviews here on Tripadvisor. BIG MISTAKE!!! Yes, it's right by the Ocean Beach Pier and Newport Avenue, desk clerks are friendly and generally helpful, the room is clean, and it has a nice-- not necessarily beautiful-- courtyard (which, by the way, had it's view of the beach TOTALLY obscured by scaffolding). Here's what we experienced--
1) Much difficulty gaining access to the room with card keys.
2) A dog on the one side of the wall in the adjoining room barking incessantly throughout the entire entire evening (obviously left alone in the room).
3) A dog on the other side of our room moaning all evening (also alone?)
4) Live music and talking all evening by the entrance to the pier and within 100 feet of our ground floor room and patio .
5) One dresser drawer was missing both handles and another was missing one handle (when I complained to the night desk person about it, she just shrugged her shoulders).
6) A tiny bathroom -- my knees were under the sink as I sat on the toilet-- and a tiny shower.
7) A hole in the bathroom wall.
8) The full-size bed was lumpy and uncomfortable.
The hotel is long overdue for remodeling. Considering their failure to provide simple maintenance it doesn't appear likely, despite the room rates, which are similar to many better properties in San Diego. In my experience, lower end properties that advertise themselves as "pet friendly" and segregate their owners in specific rooms (in this case, all on the ground floor) tend to attract those that don't expect much better because they have fewer choices. Also, dog owners should not leave their pets in alone in hotel rooms, in consideration to the comfort of their neighbors, if their dogs are not well behaved.
Perhaps there is some truth to the claim by one previous reviewer here that the hotel offers it's guests a discount on a future stay if they submit a positive review to Tripadvisor.
We would have checked out IMMEDIATELY if we were able to obtain suitable accommodations on short notice.
As it was, we did check out the next day. We were so unhappy, that we were willing to forfeit the money which we pre-paid for the rest of our stay through Priceline. Fortunately, we did get get a refund. | 2 | null |
Great rooms, bad everything else...
Great style & design... Hip, contemporary, & stylish. Rooms are great!! Everything else is REALLY bad. Service, F&B, & even safety is ridiculous. This would be a perfect hotel if you're in town on business or vacation & not going to do much in the hotel except sleep. I was in for a 4 day conference & couldn't get away from the place. Front desk was excellent. All other staff was rude & uncaring. Every elevator except one (yes, that includes the service elevators as well) went down one day. I actually got stuck in the elevator between floors and had to call for help. Turns out they had rescued people not 10 minutes before I stepped on in the lobby. I also heard that 15 minutes after that others got stuck again. Any hotel that would put there guests into harms way like that is not a place you want be stuck in for 4 days.
The F&B is a joke. They have these little menus with 4 or 5 items on them. The descriptions are full of themselves and don't describe items well. For lunch they have 1 sandwich on the menu... 1... seriously... It's like they want to be culinary avante garde. We all get the idea of farm-to-table made from scratch, but this is obnoxious. I kept thinking the Punk'd cameras were going to pop out. I thought ok, this must be one GREAT sandwich. Nope... turkey on grilled soppy sourdough with pesto & mozz. no side choice (or options), just a bland salad. And the service is... s...l...o...w... They stand around & chat with one another while you;re stuck thinking "gee I wish I could get someone to wait on me". Do they have other jobs they do? Nope, just wait staff that don't want to wait on you. If this is the new concept for Radisson, they may want to rethink whoever's making F&B decisions. Seriously... horrible... Here's a tip guys... GIVE YOUR GUESTS WHAT THEY WANT, not what you think is hip & cool. Make it tasty, make it fresh, and make it pretty. If you don't know what that is, then ASK US! Guaranteed it's not a lunch menu with 1 salad & 1 sandwich on it. It' s not that difficult, why are you making it like that? | 2 | null |
Opulence and Fun
The Omni Shoreham is a grand hotel located in the Northwest corner of DC. The lobby is large and impressive and a fun place to sit and people watch. The clientele is a vast mix of high society, business people, and regular tourist. All are treated with the same courtesy by the hotel staff.
Our room was in the Parkview which is a section of hotel off to the far right looking towards the bridge and Rock Creek Park. It was a long walk to our room but the area was quiet at night. The room itself wasn’t large (rooms in the main hotel seem to be larger) but it was very well appointed and comfortable. It felt very clean and maid service was provided daily.
Within the hotel, food is very expensive. A cereal cup was $4 at the small lobby store. An easy alternative was to venture 5 minutes up the road to a small market to buy a box of cereal ($2.75) and a container of milk ($3.49). We requested a refrigerator so we could keep the breakfast items properly chilled. The fridge was delivered within 10 minutes and there was no extra charge. Robert’s Restaurant (located in the hotel) does provide a very nice breakfast buffet for $21. There are also some great local restaurants that offered nice fresh breakfasts.
The pool was open and heated and they provide the towels. The gardens were beautifully in bloom and there were multiple areas in which to sit and relax including a couch surrounding a firepit and some lovely hammocks to enjoy an afternoon nap if you are so inclined (I was).
The area of Woodley Park where the hotel is located provides some great shops (Local Market, CVS) and lots of different food choices for restaurants. It was nice to stay in a hotel that had some local ambiance rather than being locked in downtown near the Capitol where everything shuts down at 6pm. The National Zoo is an easy 15 minute walk from the hotel and the Metro (subway) is only a 2 minute walk away. It was very easy to navigate. We purchased a $15 passcard and easily got around DC this way.
Parking at the hotel is valet only and expensive but if you fly in, they have shuttles to the two airports. A cab ride from Reagan National was $25 with tip.
I would most definitely stay at the Omni Shoreham again. We enjoyed everything about it, inside and out. | 5 | null |
Excellent Location--Great Value!
Absolutely loved this hotel--great value, beautiful room, awesome location. Shuttle books up very fast so I'd recommend booking as soon as you check in if you want to use it. We also used the monorail and it was great! Within walking distance to the Needle, Pacific Science Center, shopping, dining and museums. Room was beautiful--very modern, clean and space-efficient--definitely didn't miss having a tub when we used that incredible shower. Keurig was a nice touch but we don't drink coffee. Also ate at the hotel restaurant--highly recommend it--it was such awesome food and service, we ate there both nights during our stay. | 4 | null |
good location for moscone great staff but will take you when a convention is in town
The location was excellent and the staff were really the best in every position at the hotel. No fridge in the room (for a 6 day stay it would have been nice) The only thing I didn't like was the fact that I called the front desk and told them I'd like my Wed and Thurs. nights adjusted for the market. They had charged me 209 the first night and 400 for the remaining 5 as vmworld was in town. Most other hotels dropped back to normal rates by Wed night. I was told I should book at the other hotels if I wanted that rate. Of course I didn't want to pack up again...
good bar and restaurant on site. | 4 | null |
Everything went wrong
When we arrived they were swamped and fully booked, so we got a subpar room looking directly at a wall with no cell phone coverage and the hotel phones were down. When they called to see how we liked the room we said it was very disappointing, so they agreed to move us the next day. after packing our bags, we stopped at the front desk where we were told that the move would occur, no problem, while we were out for the day. this did not happen. Our new room was given to someone else. Unfriendly man at front desk was not apologetic. blamed us. when we asked to see the manager, she found a handicapped accessible room for us with a queen, rather than king bed. Slightly better view and still no phones but cell did work. Concierge was one of the worst I have ever had. very unfriendly. In general, terrible customer service except from one guy who shined my husband's shoes at midnight! The lower ranking staff was much friendlier than the higher ranking. So, in summary, rooms are convenient suites with mini kitchens. beds are very comfortable. Living room furniture is cozy, but staff is wretched. | 3 | null |
Try the Residence Inn
This place has been renovated recently - but it should have been demolished and reconstructed. We had a room (suite) on the street side facing west - NOISY and hot!!! The a/c didn't put out enough cool air. Luckily the engineer on site added a little more juice after we complained and things got a little better. The decor is 1960s - it should have been spiffier with the remodel. The room came with breakfast, but they charged us anyway at the "restaurant". There are units that don't abut the street, which appear to be better (quieter). You would have thought that the hotel staff would have put us there (since we had a large group of rooms), but it didn't happen.
I like the Residence Inn which is 3-4 blocks away. It's way better than this place. | 2 | null |
Microtel Ft Worth North Oct 2012
Stayed there three nights this past week and was very impressed. The outside area was kept and clean. The lobby was sparse but clean also. There was a strong smell in the lobby; like some kind of cleaning product. We stayed in a queen suite on the third floor. The room as clean, the bedding looked good and the bathroom was clean. The room had a small kitchen sink, mini frig and microwave, and a small bar/table top with seating for two. Our bed was very comfortable. Probably one of the best mattresses I've slept on in a hotel in quite a while. One previous review mentioned that the a/c was not on upon entering the room; our a/c was not on either but the room cooled down pretty quick. The room was very quite. We did not hear any outside noise or any hallway noise. The only complaint I have about this room as that the toilet paper was a good stretch from the commode. I would recommend that you remove the toilet paper from the holder and set it on the counter next to you. They served a continental breakfast in the lobby; assorted cereal, fruit, assorted pastries, waffles, bagels and toast. Very adequate to start the day. This was my first time to stay at a Microtel and after this visit, I would definitely consider staying again. | 4 | null |
Great Staff, Great Price, Great Location
One of the best priced New York hotels you can find. The location is great - close to gramercy park and union square; lots of bars in walking distance. Hotel staff is EXCELLENT (Matt especially) - great suggestions and takes the time to point out some truly local gems.
Lobby is trendy and fun. We stayed in the second to lowest price room and room size was fine - standard for new york (small on a national scale but definately not small on the NY scale), bigger than average bathroom. Great double head shower and the rooftop lounge is nice - bring a snack/drinks and lounge out for some private breathtaking views of the city. Only complaint is that the elevator is absurdly slow.
Overall, it's a yes. I would definately stay there again. | 5 | null |
Good location
The location was great as it was close to all. Be careful, whenever you ask someone, they say it is a 15 minute walk. It is a little longer than that, but still walkable. The service was outstanding. The staff went out of their way to help!. The rooms were spacious and comfortable. I know you don't book rooms based on amenities, but it was nice that they had toothpaste in the rooms (thoughtful!!). We stayed on business, so the room rate was good, but the prices on the food, drink, etc are on the higher side. It was great to have a bar and restaurant right in the hotel. Would stay here again. | 5 | null |
Great Location
I think I have stayed at everyone of the Starwood properties in the Chicago area (well, maybe not everyone . . . but a lot). The Westin Michigan Avenue is just a great location. It is really a business travelers hotel - although, I am continually amazed (I have stay there a few times) a the number of Miracle Mile shoppers I see staying at the hotel.
The hotel is worth a stay (is that even a phrase?) whenever you have business in the downtown Chicago area. You will have easy access to any of the major transportation mechanisms and a convenient walk to decent restaurants - and, if you are interested, world-class shopping (and people watching).
The hotel also offers easy access to runs along the lake. A huge plus in my opinion! | 3 | null |
Great price for a great hotel
We enjoyed our second stay at this hotel. The staff is very friendly and willing to help--even going out of the way to make our stay better. Thank you! | 4 | null |
And Waiting, And Waiting
Twenty minutes into my second request for a wine glass and a corkscrew so I thought I'd take this opportunity to review this "full service" hotel....
(Note: this is my 5th stay at this hotel so far - it's a corporate preferred hotel, hence the repeat visits. I've stayed in various Hyatts 25+ times, among other hotels)
The Good:
* Front desk staff is always very friendly and helpful and almost always sufficiently staffed.
* The Regency Club is nicely stocked with generous hours (could be just a little earlier)
* The pool/hot area is very nice and huge (you can actualy swim real laps). It's a bit of a walk though, and no robes in the rooms.
* The free workout area is roomy and reasonably well equipped as hotels go. There is also a for-fee health club attached to the hotel - very,very nice - but $15 a day.
The Bad:
* Atrocious room service. I've used room service twice during my stays, both in the evenings. The first time dinner took 90 minutes - I was eating at 11:15pm. The second time (now), I just need a glass and corkscrew - 30 minutes and counting now - apparently you're in for a wait whether you want food or not.
* The Regency level 16th floor rooms resemble a finished basement. Unlike rooms below the 16th, which have floor to ceiling room-width windows that open, the 16th floor rooms have three smallish half-windows that do not open. The rooms are smallish in the first place, this adds to the claustaphobic feel.
* The lounge is large, very nice, and I've never seen more than one server + one bartender in the place, including occasions when the place was overflowing with guests. Usually not a good alternative to very poor in-room service.
The Summary:
I'd classify this as a large, business conference style hotel with a couple of resort-like amenities. The facility is very large, the rooms are small/average boxes, well-kept and quiet, with a couple of chairs and a desk for furniture - I wouldn't recommend for families - can't imagine how two double beds would fit in a room. Other than the front desk service is poor - they consistently seem overwhelmed and short-handed. As a business hotel, where one is willing to pay extra for convenience and service, this place fall short.
Still waiting for room service - I think it's time for bed.... | 2 | null |
Dark, dank and musty rooms
Don't let the pictures online fool you. Rooms are dark and musty smelling. Would not recommend this hotel. | 2 | null |
Really awesome!
Hotel was very clean and I was very impressed with the kitchenette. Service was great! Hotel location was among lots of restaurants and shopping. | 5 | null |
Typical Residence Inn
This is a very typical Residence Inm. I have nothing to complain about the hotel.
I recently stayed at a one bedroom suite which was very pleasant and clean. This Residence Inn staffs were very professional and courteous. I was quickly checked in. The hotel is located within walking distance to the Market Square Area. The furniture and the decoration are out of date. The room needs to be modernized. The hotel provides complimentary parking. The breakfast was very good with full of various items. Overall, it is a nice Residence Inn. | 4 | null |
Thanks Ken & the Park Central Staff!
My wife and I came to NYC and stayed at the Park Central July 13th through the 16th. Before our stay, I had contacted the hotel about some Broadway show recommendations and immediately received a friendly response back from Ken Cioffredi on the Reservations Team. Ken gave us a lot of great recommendations of things to do in NYC (shows, restaurants, neighborhoods to see) and overall was extremely friendly and professional. We knew we chose the right hotel after the kind emails from Ken. Upon our return the hotel, we were greeted by the friendly folks at the front desk for a speedy check-in, which was nice since we were running late for dinner to meet our friends and every second counted! Our room was amazing, very spacious (especially for Manhattan standards) with a great view. The bed was super comfy, and the cleaning crew were very cool & friendly.
The location at the Park Central is top notch. Just blocks from Central Park, Columbus Circle, Times Square, Rockefeller, shopping and much much more Midtown has to offer. The nicest part about it is that there is a subway attached to the hotel, which we used ALL the time!
Overall, great NYC hotel with a very affordable price & excellent staff. great location as well. Be sure to connect with Ken Cioffredi to help you out with personal recommendations and questions about the hotel. He's very knowledgeable and goes above and beyond the call of duty to make sure the guests are happy. | 5 | null |
OU-Texas
The hotel was very clean, and the staff was courteous. The hot breakfast was good. I'd defenitely stay again. Just sorry we weren't there when Big Tex caught on fire at the State Fair. | 4 | null |
Awesome Staff!
I recently stayed at the Crowne Plaza - Brookhollow in Houston and had a great experience. The staff at this hotel is superior to most that I have stayed in and I travel regularly. Rizwan Marfani at the front desk was great during my check in. He was on the phone helping a traveller find the hotel and was delayed checking me in. This sort of thing happens so it did not bother me but what impressed me was how Rizwan was sincere and apologetic for what I considered a reasonable delay. As a result, my first impression was very high. During my stay, I had a couple of requests that I needed to make at the front desk. Rizwan amazed me by greeting me by name both times and reacting very quickly to help me. As a regular business traveler, it's nice to feel special at a hotel but it does not happen very often. This time it did and I wanted to make sure everyone knows that these guys are great! | 4 | null |
Great location. That's it.
Rooms too hot, mice in the first room I was in. Staff gave me wrong info about my room multiple times. Was told I had to move twice and then was told I didn't have to move at all. | 1 | null |
Wonderful Team
Thank you for making our stay wonderful. The team went above and beyond with service and every time I turned around there was someone there to assist me. I wish you luck as you transition to a Doubletree and look forward to seeing the newly renovated hotel. | 5 | null |
You Get What You Pay For
I stayed in this so-called hotel for one night and never again. Staying there greatly reminded me how unsuccessful I was in life that the hometown boy who wanted to return to the city I was born and raised in had to end up in this flophouse. The rooms are 6 x 8 with a bed and night table. I was able to squeeze myself and my suitcase between the bed and wall after I removed the waste basket. The walls are paper thin and I was awakened by the sounds of someone having sex. She sounded as if she liked it. There is a bathroom and shower down the hall for everyone to use – like a military barracks. The place reminded me of the cells they lock up the insane. Being an old tenement building there is no elevator and I had to walk up 5 flights. I only had one suitcase, but it was still a chore. I saw some people arrive with tons of luggage causing me to actually feel sorry for them. Believe me, if you could at all afford it spend a few hundred more and stay in something that is not reminiscent of old Chinese and keep away from this flophouse. The only good thing is that it is better than sleeping on a park bench, but not much more. | 1 | null |
OK for basic lodging
Basic room. Air conditioning not reliable. TV cable became non-functional on first night stay. Excellent shuttle service to airport. | 3 | null |
First Trip to Charlotte Made Great
We spent our first trip to Charlotte at the Residence Inn. The people at the front desk were very nice and welcoming, and we arrived from a 13 hour train ride from New York and after we checked in, we immediately went to the hotel restaurant. John, the restaurant manager/bartender was very nice and accomodating and we felt like we knew him forever. The food was fantastic and a welcome change after terrible train food. We will definitely stay here again on future trips to Charlotte. The only comment that we would make is that we did not find the shuttle drivers to be too friendly, and we thought it was a bit tacky that it was suggested that we tip the driver that picked us up from the train station since it was outside of the 2 mile radius but the website clearly showed that it was within the radius. Aside from that, we thought that the service and cleanliness of the hotel was stellar. We will definitely stay here again. | 4 | null |
Fun In San Diego
Great hotel and great location. The hotel itself was clean, the staff was friendly and helpful and in general it was exactly what we were looking for in a family friendly hotel . My only complaint and it is the reason that I gave it four stars instead of 5 is that there was a really foul odor at times in the hallways and out by the pool. It smelled like sewer and was absolutely terrible. It made swimming in the pool almost impossible. Someone local told us that it was coming from a nearby power plant or something of the sort and said it had to do with wind patterns. Once the wind shifted the odor would miraculously go away so because of that I felt it was true. | 4 | null |
Great Location in Manhattan"
i Loved the stay and the rains in NY.....Affinia rooms are equipped with flat-screen TVs and in-room movies. Seating areas and coffee makers are also included. Select rooms have kitchenettes with refrigerators and microwaves, and the hotel offers a convenient grocery shopping service.The hotel has a gym that is open 24 hours a day, as well as a business center.
The Empire State Building is a 10-minute walk from the Shelburne Affinia. Rockefeller Center and Museum of Modern Art are a 15-minute subway ride away.
Comfort by design. Like every Affinia hotel, Affinia Shelburne offers an experience in total comfort, customized by you. | 3 | null |
Great place and location
Hi;
I have to warn I tend to stay far away from chain hotels like Marriott or Hilton and prefer boutique hotels as a rule. So, if you like "big brand" hotels, I might be biased in my views.
Back Bay Hotel is located in an excellent location. You can walk to everything, parks, tour stop, restaurants and lounges. The hotel used to be a police station; so it has some charm because the building was done with some class, and the renovations are good.
The bar downstairs is decent and so is the lounge up the street called Tico.
Only thing I would suggest is to get a cable for the internet when you check in as the Wifi is flooded with interference form the buildings all around. | 5 | null |
I will never stay in a Hilton again
The hotel was clean, in a perfect location and the staff were friendly. However, the noise from the street and the elevators were disturbing to our sleep. There was no coffee maker or hot pot in the room to make coffee or tea. The staff told us they had an agreement with Starbucks and so removed the coffee makers. The Business Center required a credit card to make payment for it's use. The refrigerator in the room did not work. I had to go down the hall for ice each day to keep my medicine cool. Most disturbing to me was the doors to the rooms. They closed so slowly that you could be across the room before it completely shut. Plenty of time for someone to push their way in and rob you. Since I was traveling with my 80 year old mother (I am 50), I thought that dangerous for two older women. My overall feeling about this hotel was disappointment. It was my first time staying at a Hilton Hotel, and it will be my last as well. I always thought of the Hilton as being a quality name and connected it with a quality product. After my stay there, that image is forever tarnished. After we left New York, we spent the weekend in New Hampshire, staying at the Best Western in Concord, NH. What a difference. We had free breakfast in the morning, clean and comfortable rooms, coffee pot in the room, a working refrigerator as well as a kitchen sink and a microwave. They also had a business center and it was free. I only wish there had been a Best Western in NYC. | 2 | null |
Breakfast Area Needs Help
Stayed here during NY Ranger hockey playoff game. The location is excellent as it is only a couple of blocks from the Garden and Penn Station. Everything else was average except the carpet in the room and the breakfast/food area. The room carpet was worn in all traffic areas and looked soiled. As far as the food serving area, it was not clean and tidy. The worst were the backs of the breakfast table chairs. They were so soiled and scummy that I used a napkin to pull the chair out before eating. Come on management! Pay attention to detail! Those chairs need to be tossed!! Oh, I forgot.....it's NYC. You can get away with it. | 2 | null |
Some good some bad........
The positives - room and bathroom are large, beds are comfy and linen is really good quality, the outdoor poor is heated, location is excellent for Fisherman's wharf.
The negatives - hotel is noisy - cleaners start banging around at 7.30, fire doors bang constantly throughout the night, and people constantly walking past bedroom window. Also staff lack knowledge about things like car hire and use of the laundry facilities. The supply of toiletries is limited and never replenished and the shower is poor. But the worst is the breakfast. It is included in the price but is limited to fruit and bread products and only includes one drink. THe dining room capacity is limited and this results in a queue in the morning of sometimes half an hour. Would not stay here again..... | 2 | null |
Undergoing Renovation
Hotel is undergoing a significant renovation. I didn't hear any construction noise. Service was good. Room was nice if small. | 3 | null |
Great Location, Friendly Staff.
I stayed here one night while attending an event near the hotel. The location is fantastic - close to Dupont, White House, etc. Staff were helpful and friendly. I had a nice, clean room with a decent view. Props for having "green" soap and shampoo (smelled great too). I appreciated the automatic coffee machine in the lobby due to an early morning flight. I didn't try the onsite restaurant, but like this amenity in a Courtyard. Give the valet some extra time to fetch your vehicle. I would certainly stay here again. | 4 | null |
Showing its age, but still expensive
The hotel is very close to the airport and is thus convenient. However, the rooms are well insulated as I never heard any airport traffic. My room was a decent size.
The downsides are -
- expensive
- pay to park
- restaurants are so-so
- front desk personnel were pleasant, but rest of staff around the hotel was less so
- mold in my shower
- carpeting in my room was thinning
- air filter in ceiling bordered on disgusting
- free wi-fi only in the lobby
You just don't get the feeling that the hotel is hungry for business. It's a conference facility so maybe the hotel feels that it has a captive audience. It's in a bit of a corporate park so now much else around this I had to eat here. | 2 | null |
Days Inn Woodlawn Rd. Near Carowinds
Average stay for an average price near the light rail. This hotel with minimal expense could easily modernize for today's traveler. It is in need of more outlets for all the things people have to recharge nowadays and much better lighting. However, the bathrooms are clean and the beds are nice. It is close to the light rail so you don't really need your car. Since we don't spend our vacation in the room anyway it is a good value to have a place to jump off from. | 3 | null |
Service was terrible
Stayed there twice in the past 3 weeks, both for business. First time was only for one night and the service and the restaurant was actually quite good.
Stayed there Apr 24-26th and what a difference a few weeks made. The service was absolutely terrible (mainly the day staff, evening was ok). Had to run to meetings during a day it was raining. I asked for an umbrella and the lady behind the desk refused. When I commented on how poor the service had been, she then reluctantly gave me one but said I should buy one. Same thing happened a few days. I was stunned the hotel, with it's creaky elevator and outdated rooms, would try to force their customers to purchase a $10 umbrella. Could they not open one up and offer it to their customers instead of forcing a purchase? Never before have I gone to a hotel where they don't have loaners available.
The restaurant and it's new revamped menu was average at best. I think what was more telling was the change in service. The first time, they went above and beyond for any request while this time, they repeatedly screwed up my colleague and I order causing us to be late for a meeting.
I come to Washington every two weeks for business. I will never stay here again and quite frankly, I'm questioning whether or not I should stay with Marriott properties in general after the service I got here. | 2 | null |
Fantastic place - very accomodating
My wife and I recently stayed at the Brown Palace for our first anniversary and had a wonderful time. We were there for the wine cascade in the lobby and the event was very magical. From the moment we walked out of the car there were people waiting to greet and help us. They rushed our room to be ready for us to check in early since it was cold outside. The room was wonderful and a bit cold but warmed up quick once we turned the heater up. The part I was most impressed with was the staff, particularly the head concierge, Michelle. I asked her if she could arrange something for our anniversary and she was extremely obliging and polite throughout the process. Also she was very quick with communication - you could tell she cared and wanted to do her job well. Thanks Brown Palace for a great stay! | 5 | null |
This place needs MAJOR HELP
Before I booked a reservation here, I thoroughly read about all the pros and cons of the Georgetown Inn and, to my eternal shame, I stayed here anyway. What a mistake. Yes, it's nice to be able to stay at a place in central Georgetown that's close to the University. Yes, it's nice to stay at a place that has the Daily Grill downstairs just off the lobby so that food and beverages are taken care of. But no, it's not nice to stay at a place that has obviously skimped on so many basic improvements over the years that guests like me are offended by staying here. This is an independent hotel that has coasted on its reputation and routinely agonizes and antagonizes its guests because of its lack of basic amenities.
The Georgetown Inn looks great from the outside, but is falling apart internally.
I booked five nights here as part of Georgetown University's "Parents Weekend." Not only does the Georgetown Inn not have a Georgetown University rate, but it jacks up the prices of its rooms by at least $100/night during events like this. I was robbed.
I had an inclination that things would not go well here when, on the morning of my late-night check in after a cross-country flight, I called the front desk to reconfirm my reservations for an Executive King room in a quiet part of the hotel and to request additional clothes hangers be supplied in the closets before our arrival. The hapless front desk clerk told me that she was unable to provide extra clothes hangers to an "empty room" prior to arrival but that this could be addressed when we checked in. When I pointed out that we would be arriving close to midnight, i.e. when housekeeping services were not available, I was assured that this would not be a problem. What a joke!
When we arrived, things started to unravel immediately. The "Executive King" room I had booked was room # 501. The bed was smaller than a queen. It was tiny and uncomfortable. The room was broiling hot and the air conditioning/heating HVAC was ineffective. The more we tried to cool the room down by turning the controller to "cool" and "high" the more the unit rattled, at times uncontrollably loud. Sleep was not possible that night. Despite my advance request, there were no additional clothes hangers in the room. We called down to the front desk. Unfortunately, the phone in our room #501 was labeled #502 and when the front desk called back, we couldn't hear them and they couldn't hear us. I went out into the hallway, found the housekeeping room next door unlocked and took lots of clothes hangers from there into our room. (I'm sorry, Georgetown Inn: do not say it's not possible to handle this simple request in advance.) So upon check in, our room was miserably hot, the air conditioning didn't work, and the windows which are clearly marked "Do Not Open" are impossible to open. We sweated through an uncomfortable night without sleep.
The next morning, we switched rooms to #407. Thank god, it was a real King Bed as advertised. But the air conditioning/heating system still didn't work and continued to pump out hot and stuffy air. We complained to the front desk. Maintenance "fixed" the problem by turning off the heating/system and opening the windows to let some fresh air in. Very, very lame. (Oh, by the way, the windows in this hotel are like guillotines. Impossible to open, but it you attempt to slide them apart, be very, very careful or you risk losing fingers. ) It was still a better room, but anything facing the front of the hotel and Wisconsin Avenue is going to get blasted by street noise. The "Five Guys" hamburger restaurant directly across the street blasted loud music until 1AM, buses started running at 5:30AM and construction started directly across the street at 6AM. Unbelievable. Remember my incorrectly-labeled phone from my previous room? This room's phone....the phone for room #407, was labeled 502. Not only is this inexcusable, it's a safety hazard.
Then there was the issue of our room door in #407. It didn't work. It often took twenty or thirty swipes of our key card to unlock the door each and every time we tried. (Security said this was caused by my placing our room key card in my wallet next to our credit cards!) but this happened repeatedly with newly-issued room key cards supplied by the front desk. At one point, the door lock stopped working entirely, and wouldn't lock at all as we tried to leave the room. We called down to the front desk on our cellphones because of the inability of the room phone to work properly and security once again told us it was our fault. Very lame.
Overall, the rooms are oddly shaped. The bathrooms are tiny and just plain weird. The toilet is extremely low. Maintenance has not put a high priority on the bathrooms.
If there is a saving grace here, it's the staff. They try hard and mean well. But they are in over their heads. They can't possibly help guests enjoy their stay when the deck is stacked against them like this.
It would take an act of god for me to stay here again, but I look forward to seeing a reply from the hotel's General Manager telling reassuring me that all is well. | 1 | null |
Best Hotel in Downtown Houston - Great service at a great price!
This hotle is the best in Downtown Houston. Close to the courthouse, the ballpark and the convention center. Great service at a great price! | 5 | null |
Loved it!!
We just returned home from a 3 night stay. I loved our room with its mission style furniture. It was super clean and quiet. We were on the 4th floor in the back and never heard a sound from outside. We never even heard any slamming doors or people running in the hallway, which seems to happen everywhere else we have stayed. The public areas are nice, with the same mission style furniture and everything was so clean it gleamed. The St Paul's Square area was nice and felt very safe. We didn't have an issue with parking, and we were in and out a lot. All the hotel staff that we encountered were very friendly and helpful. The shower was fantastic! I read a few reviews that said the beds were too soft (?) but ours was hard as a rock. That would be my only complaint and that wasn't even enough to really complain about. I slept better there than I do at home! All in all, I thought it was wonderful and I highly recommend it. | 5 | null |
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