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Loved the Hotel and Staff!
The room was big and newly updated. The staff was wonderful! It was quite a find for the price. Great location shopping is right around the corner. My sister and her family stayed at the Mariott and they liked my room better. I would stay here again. | 5 | null |
One dot is one dot to many!
There's "value" and then there's just plain Thievery! The only positive comments on this hotel, say the hotel is in a great location. Quite honestly, the dirt this hotel sits on is a great location...the hotel itself plummets property value. This place should be condemned and imploded ASAP!
When the taxi cab driver laughs at you because you're staying at Hotel Pennsylvania that should be your first clue this is going to be an adventure. Check in was fast, non-eventul. I was amazed we were not "welcomed" to the hotel but I am sure the receptions staff looks at each guest as the next pissed off guest and I can only imagine the numerous trips people take back to the reception to ask if this is some kind of joke!
So let the adventure start......you walk to the elevator, where a security person sits with a sign stating you must show your room key to proceed. I have been in and out of the hotel no less than 12 times and they could give a crap who's going anywhere. Who cares anyway because once you get to your room, you have a fantastic steel door half rusted off the hinges which was "built on this very location in 1919" as the sign states as you slide your card key in to open. I was wonder if the key card was necessary, if I should just give it a little push to open it. The 1970 appointments in the room are rather lavish. Can you ever really get enough of that gold, green and rust color? The carpets are amazing. Listen, they have not been vacuumed or cleaned since 1970 - so I am hoping they went with brown carpets (otherwise, look out).
The bathroom is really nice. It appears the interior decorator found some rusty steal at the bottom of the ocean and said, "Wow this would make a great door jam for the bathrooms at the hotel". The vanity light looks like someone purchased it from a salvage yard for $0.50. When you flush the toilet, it sounds like a turd rocket has fired its engines to propel this building to outer space. OH WAIT.....the water pressure was fantastic....I mean it's like a fire hydrant, which I love. Tons and tons of water pressure. Loved it. The really bad news, within two minutes, the water was cresting the top of the tub, almost knee level. Great if I was taking a bath and had plugged the tub. What's worse...GREEN WATER standing in the clogged tub with my feet soaking in it.
A quick three calls and half hour wait to the front desk, finally got someone up to fix this pond water in the tub....I quickly found out who the ONLY workers are in this hotel (the scam artist are the people taking the reservations and the robbers are the reception staff taking your money)...it's the engineers. This dude showed up at the door with a hanger and some pliers. After 1-2 minutes, he came out and said, I be back in a few minutes. He came back with a manual plumbing snake and an electric snake. He grinded that thing for over 20 minutes and no water budged. I finally had to leave and he smiled and said, "no worries, by the time you get back it will drain perfectly". I cant imagine having a commercial grade electric snake working for 20 minutes and not have the clog cleared. I did ask him about the the green water and he said, sometime you have to let the water run for a while for it to clear. Great thought, had i done that, 10th floor and below would have been a little leaky.
The air didn't work, option was to open the window. TV didn't work....you turn it on.....it just doesn't come on.....you forget about it and about 20 minutes later it's blaring loud and scares the crap out of you. Called the front desk again and after a different engineer gave the TV a good beating...it worked again.
For my business travels, I like to say that I only really care about safety and cleanliness. This one is neither!
If you stay here after reading the reviews, YOU'RE A COMPLETE IDIOT, or homeless. If you're like me and reading the reviews from your room, enjoy and get a good laugh because you booked it too!!!!!
Any suggestions on the best techniques for a delousing? | 1 | null |
HORRIFIC!
This hotel is dangerous! The elevator doen't have the safety feature where it opens if something is still in the doorway. The decor is awful, it smells, there were huge cracks in the walls, the bathroom was disgusting, and everything was old and damaged. The rooms are depressing and oppressive. I could have never slept there! Third world countries have better hotels than this! The owner did refund my money. he seemed to know his hotel was a nightmare! It should be condemed! | 1 | null |
Comfortable, great for families
This was our second stay at this hotel and we were not dissapointed. We had a 1 bedroom 2 queen suite in the North Building and had no complainants with it. The room was large enough for us to spread out and it was clean and well maintained. It consisted of a living room area, bathroom and bedroom. The room also had a small balcony which was perfect for drying out the bathingsuits. The water park area is just a cross the parking lot from the North building and has many activities for every age group. The Lazy River is nice to relax in however it can be a pain when the adults that are drinking alcohol enter the water and start stopping to talk or hang out against the walls of the river. This causes a traffic jam and is really annoying. Also, the craziest thing is that they close this area at 8 pm. It's freaking Phoenix and the sun is still out at that time so I'm not sure why they close it so early. There are many pools scattered throughout the property and those tend to be less croweded and have a swim up bar. Overall, we all enjoy our stays here and will hopefully continue to visit in the future. | 4 | null |
Jen is why I would come back
Jen was the bartender in this small setting. She is clearly the right person for the job and makes a business traveler feel comfortable and want to return. She is the definition of customer service. The rooms of course are standard great courtyard. It's the people like Jen that make you want to choose this location again! | 5 | null |
Now a hostel!
I booked a room at Hotel 41 at Times Square in June for about $225 (including taxes) and was shocked to see mostly young backpackers lined up to check in. Our room was cramped with barely enough space for our stuff. There was wifi (weak signal) but no phone, no toiletries, and no other amenities. I only found out that it had been converted into an Equity Point hostel when I asked for ice from the bar. The lady was shocked when I told her how much I paid for our room. I was furious that there was no notification about the hostel conversion and that I paid so much for a room in a hostel! We didn't bother to partake of the free continental breakfast in a dark, dinghy bar. | 1 | null |
Excellent Hotel
My partner and I stayed here for 4 nights in March. It was my first time in New York and the location was brilliant for exploring all the sights. Approximately 5 mins from Times Square on foot and ideal if you wanted to catch the metro at Port Authority. When the receptionist learnt that it was my first time in New York, he allocated us a room with a view of the Empire State building. We only ate breakfast once in the hotel, it was difficult to find a table, but the food was adequate and there was plenty of choice. The staff were always helpful and polite. The bar is a nice place to relax after an evening out and was never very busy whilst we were there. The room was big compared to some city hotels, and the kitchenette facilities were good and would suit a family wanting to do some cooking in the hotel. I would thoroughly recommend this hotel to anyone travelling to New York. Good value for money and well located. | 5 | null |
Very Hepful Staff - I Would Stay Again
My wife and I booked a room at this Best Western location for 4 nights as it was relatively close to Methodist Dallas Medical Center. The GOOD: 1. We reserved the room for about $68 a night. 2. The staff was very friendly and helpful. 3. The room had a refrigerator and a microwave. 4. Although the microwave didn’t work, it was replaced within ten minutes of me asking. 5. There are three places to eat within 100 yards. 6. The air conditioning was set to 70 degrees when we arrived. This was nice versus having to cool down the room on our own. 6. The restroom was clean and free from mold. 7. Though we didn’t swim in it, the swimming pool looked to be well maintained. 8. The BAD: 1. The treadmill in the exercise center was out of service during our entire stay. 2. US 75 is a nightmare between 4:30 PM and 6:30 PM. 3. The wireless internet was very sluggish when most hotel guests were in their room. The wireless internet capacity should be increased. The UGLY: The black footprint that I put onto the tub surface when I entered for a shower each day. The carpet of Room 122 needs to be shampooed. | 4 | null |
Fantastic hotel, fantastic stay
I recently stayed at the Conrad Hotel and was very impressed not only with the quality of the hotel, but the staff. We arrived later in the evening and the lobby store was closed. The front desk said it was no problem, opened the store and let us buy some snacks. The room was nicely appointed with a huge bathroom and amazing deep tub. The hotel is in a great location on Michigan Avenue close to shops and great restaurants. I would definitely stay here again. | 5 | null |
Overrated if it only had two stars; can't believe it got three
I can't believe this place had 3 stars. I gave it one star, and that's only because I couldn't rate it with no stars. Where do I start? The complimentary "hot breakfast" is only hot if you use the toaster or microwave. One cereal selection was totally empty and another was stale. The remaining two resembled the dry food I feed my dog. Other than that you only get sliced bread or some pastries. No eggs, no meat, no potatoes. Let's move to the room: the tub was totally blocked. When I turned on the water, mud or rust or something brown came out. I bought bottled water to brush my teeth and I did not dare use their ice machine. When you ask an employee for something, they shrug their shoulders and don't answer; and when they do promise to do something, they forget. One was wandering the halls and cursing as he vacuumed the floors. Most TV channels had lots of static; it reminded me of the good old days when you needed to move around the antenna and maybe add some aluminum foil to get a clear channel. Internet is sloooooooow and I only used it for email and to give it a rating. | 1 | null |
Great Chelsea NYC Location
Location - great, a few blocks from Penn station.
Lobby - small, not much area to sit and meet with people. No bar.
Breakfast - continental breakfast. Muffins, hard boiled eggs, cereal. COFFEE. Nothing Earth shattering, but very nice considering it was included.
Room - Clean. Small - but that is standard in NYC. King bed room was fine for two guests. We did get a room with a view of the Empire State building - beautiful!
Stayed in many hotels in this neighborhood, this is nicer than the Four Points and nicer than the Double Tree. | 3 | null |
Good value, good location
This is not the cleanest or best maintained hotel I have ever stayed in. Wallpaper peeling, bathroom fixtures rusting. But there is a reason. It is being gutted and made over in a few months. A busy hotel, with a bus tour type vibe in mid town Manhattan. Would stay again for the value, but not to impress anyone. We dealt directly with the manager for our meeting needs and he was very helpful and pro-active. | 3 | null |
A total disappointment, terrible value!
We started off at the wrong foot. I booked via the internet a room under a special package on the occasion of a Yves Saint-Laurent retrospective that is showing at the Denver Museum of Art. When I got my confirmation e-mail it said nothing about this package. I inquired the hotel and they responded that they could not confirm the package as the hotel was fully booked but were happy to honor my reservation. I agreed to it since it seemed to be a very busy week in Denver because of some kind of sporting event. Now, that aside, I was expecting a way better place for a 300+dlls./night hotel.
The hotel is old and worn out. Receptionist was very efficient and we were to our room in under 10 minutes. The room at the 19th floor is spacious, bed is amazingly comfortable and was very clean. Why complaining then? Room is old looking, the toilet paper they put in the rooms is horrendous, cheap and thin as air, same for tissue paper. No mini-bar and Internet has to be paid for separately at 26+dlls. for a 3-day package. Breakfast was not included in the price either, and TV channels are few and very basic. This is perfect for an 80dlls/night motel, not for a Grand Hyatt.
Location is excellent, just a block off 16th st mall. Hyatt offers a web checkout which is handy, however, we had to go to the reception since we were charged with a breakfast at their restaurant which we didn't have, no problem there, the charged was taken from our account without further discussion. There is a Starbucks right by the main door that is useful for a morning coffee.
So the experience was not bad but not even close for that price range. Disappointing. | 2 | null |
Get What You Pay for....
Location, Location, Location...perfectly situated for a visit to NYC...close to Central Park, Broadway, Times Square etc.
Keep in mind this place is very old...the elevators are slow...and don't fit more than 4 ppl...very old and cramped rooms..hallways don't fit 2 ppl wide...but- if you just want a place to sleep..or elax for a few hours during the day- perfect! | 3 | null |
5 nights of comfort
Just returned from this hotel and i was happy with my stay. Stayed in a room with 2 queen beds. The room was clean and spacious. The decor is slightly dated, with an old TV. However, room had good basic facilities required for a tourist stay. Room included a big desk, coffee machine, iron and board, large wardrobe and comfortable sprung mattress beds. The bathroom was small and the wash basin was outside the main bathroom, but this caused no problem.
The hotel is centrally located and close to all the nightlife, business district and tourist attractions. All within easy walking distance.
During one evening, a heavy winter storm hit. However, we used the pub, "Elephant and Castle" downstairs on the ground floor which had good pub food and drink offers.
Staff were always courteous and efficient. There is also a small coffee shop downstairs if you fancy a pastry and coffee anytime.
There are 4 elevators which are quick and readily available.
The hotel recently been bought by the sonesta chain and is slowly being modernized. However, for £80 a night, i was happy with this hotel and would stay there again. | 4 | null |
Nothing special!
Except the location and free breakfast for a New York hotel, there is nothing much positive about this hotel. Rooms are quite small and not so clean. We got there late on a Friday night and there was a portable industrial fan blowing air on the carpet! And there was a strange smell in the room. I went down and asked for another room but the lady at the reception told me it was the last one with two double beds. I did not argue because it was midnight and I was tired. This hotel has about 38 floors and there are only two elevators and to top it off, one of them was under repair for 2 day out of the 3 we stayed. Even with two elevators operating normally, expect to wait during rush hours! I will definitely not return to this hotel. | 3 | null |
Bad pet odors, no drapes, just plastic blinds and so far away from Union Square
Travelocity sold me this room on the terms of this hotel was 3 blocks to Union Square false, a King upgrade false and no pets stayed in the room false.. well when I arrived it was 2 full size beds and a room that was deodorized to mask the pets smell.YUK.. the service is good but does not make up for the rest of the mess. SO disappointed..wanted to spare anyone that may even try to convince themselves this is good.. It is not good. spend a bit more $$ go to a real hotel and there are many good packages available. You will not be happy here! | 1 | null |
Nice accomadations
Well appointed room with new furnishings. Quick check in and check out by friendly staff. Very clean large room with microwave and frig. Also free wireless set up for work with a designated computer desk a large flat screen TV.Check out at 12:00 is nice plus. Convenient to large shopping center and lots of choices for meals. They also had a nice indoor pool that looked inviting but we did not have time to check it out. | 4 | null |
Good hotel
Stayed at this hotel from 3rd to 8th December 2012. Clean rooms very big but slightly dated, lovely and warm when we came in from the cold. We had a great view of the Empire State Building from our room along with the night skyline. Great location loads of shops, bars and restaurants whilst walking to Times Square. Only down side hallways/corridors had a strange smell. All in all enjoyed our stay in this hotel. | 3 | null |
Excellent Location!!
Good hotel, location very close to China Town and Union Square. Don't wander too many streets down away from Union Square at night, OK in the day but dangerous at night.( Tenderloin District) Plenty of bars and restaurants around as well as all the main shops. Good rooms, we had rooms away from the street so we could only just here the protesters, also they have Monday and Tuesday's off so try to book then!! Staff very helpful but no breakfast available due to renovations. | 4 | null |
July 2 to July 4 2012 - The Curtis
This hotel is just what the doctor ordered! Great location, great atmosphere, great service, a definite home away from home. Cookies at check-in, a comfy bed, and a spacious room. What more could you ask for?! I stayed with my mother as we got out of town for a girls-only weekend get away. A block from 16th street mall for shopping. A short walk to Larimer Square. Close distance to Coors field for a baseball game. An easy drive to Red Rocks for a concert - you name it, and this is the place to stay. I would recommend this to all my friends and family and will be MY hotel in Denver. Check out Sam's no.3 right down the street for an awesome breakfast! Or just grab a coffe to-go in the neighbooring Starbucks. Parking is a bit of a pain in the butt ($22 overnight parking) but a room &parking was just under $100 a night for us on our stay. If you have not been, check it out, and let me know what "floor" you stayed on!! Line up the charts, it's the DANCE floor! (#12). | 5 | null |
Beautiful room and view in the middle of Denver near where all the action is.
Our room had extra nice touches -- velvet curtains on corner windows with a great view of downtown lights and interesting buildings in the neighborhood -- a beautiful bed, large bathroom with modern upgrades and delicious quiet. Never heard a peep from the other rooms though I know the hotel was busy. The breakfast was a nice surprise with lots of choices from their kitchen (not the plastic food you find in hotels sometimes). Every staff person I met was helpful, friendly and patient. My only wishes would have been a litlle larger room and a way to get to the lower level breakfast room without going down stairs. The BEST Italian restaurant was only a block away, the Panzano. The whole weekend was a delight. The hotel is on 17th street and I was told 16th street has lots of shops and good restaurants. Didn't make the trip, but liked that we were close if we wanted to go. | 5 | null |
House on the Lake
I regularly join my wife on business trips up to Seattle for a change of scenery and to check in on clients I also have in the area. We stay at the Residence Lake Union exclusively for good reason. It is our dog Jo's favorite hotel. Really. He loves to travel and the staff now know him as a frequent guest. The best part is the pet charge is only $10. But seriously, this property feels like a getaway in the heart of one of the world's great cities. Easy to find, comfortable and clean, the Lake Union is a welcoming place that puts Seattle at your fingertips.
Don't confuse this Marriott on Lake Union, with the Courtyard Marriott on Lake Union. We have stayed at the Courtyard and it is not the same caliber. We actually pass right by it with the dog on our morning runs around the lake. It looks tired compared to the Residence. The trolley also run right outside the door at the Residence, for the quick trip downtown without having to hassle with parking. There is great food steps from the hotel, some right on the lake. Serafina and Pasta Freska are both close and four-star Italian restaurants. The hotel has their breakfast bar and evening snack and wine tastings which are better than average, but for a great breakfast head up Eastlake to Louisa's Bakery and Cafe.
The corner rooms have bigger decks with great views of the lake and north skyline. The kitchens make it easy to eat in. We make a stop at Whole Foods or PCC Market over in Ballard and stock up on finger foods to go with a glass of NW wine or beer out on the deck. We even invite local friends over and entertain because It is all too easy, like having your on house on the lake... | 4 | null |
No second change
We made a reservation for a deluxe room. We found the room to be very small. Small bed, no chair, tiny bathroom. We went back to the reception, being sure they had made a mistake. But it turned out they had not. Also they were not willing to find a better room.
Room had an odd smell, carpet loose, fungus in the bathroom, door did not close well. | 2 | null |
Easily Luxurious
Austin is a frequent destination although I rarely stay at a hotel while visiting. I needed a place close to I-35, south Austin, and the airport for an overnight stay. My short stay at this hotel made me want to return. The lobby and staff are welcoming. Room service arrived ten minutes early and my steak was cooked to perfection. The bath featured granite and plenty of large towels. I could almost achieve total darkness in the room for sleeping. My room (a single king) was large with neutral decor. Three drawbacks: It takes a long time for hot water at the bathroom sink, there is a charge for room wi-fi and the hotel is very hard to find coming south from Waco even though you can see it from I-35. Use of a GPS for arrival and for departure (especially if you're headed to the airport) would help since you ride on the frontage road a long time before entering 71. | 5 | null |
Downright Evil Manager and Noisy Atrium
I've never been treated so poorly at a hotel. The manager kept threatening us that we were going to get evicted for drinking, loud kids, etc. The problem was we weren't drinking and they weren't our kids. It was very odd. She actually had the police going door-to-door at midnight accusing people of the above. They need to get the facts before viciously attacking their customers. It's also a very loud hotel due to the open atrium. Various parties were going on there (wedding and birthday) that made it hard to sleep. | 1 | null |
Good Hotel, Atrocious Bar
Wow. A really nice hotel, with a decent restaurant, and one of the most awful, atrocious bars in Washington, D.C. First the bad news: unless you are overtly, obnoxiously gay or you are in a group with someone who knows the bartender, AVOID THE BAR HERE AT ALL COSTS! You will not be served, not even waited on! There is no way to sugar coat this. This bar DOES NOT WANT YOUR BUSINESS and will not serve you unless you "fit the profile." That is too bad, as the restaurant here is good, solid, offers nice wines and French-style meals, and good service. The hotel operation is solid, with nice-sized rooms, modern appointments, very comfortable beds and baths, and a very fine, European chic decor. Front desk staff is competent, hotel is quiet, very accessible to the whole town from nearby Metro, etc. Really one of the better boutique hotels in town, if NOT for the horrible bar experience. | 3 | null |
Good Hotel
We stayed in this hotel for 5 nights during a conference. It is a short walk to the Galleria which is a huge shopping mall. If you need or want to go anywhere else you need a car or a taxi, there is basically nothing else in the area. The nearest supermarket is a 20 minute walk away.
The hotel suites are spacious, clean and well equipped. The staff were all pleasant and helpful.
We did not eat at the restaurant after ordering a 'double shot' cup of coffee, receiving a weak, awful coffee and then being charged $7 +, we decided to steer clear and eat elsewhere. | 4 | null |
No comfort at this Inn.
The hotel smelled when you first walked in and got worse when you went in the room. Was supposed to have had 2 queen beds but they were not!! Holes were brunt in blankest. Should had left and went to another hotel, one that was worth the money. Will not stay in any comfort inn again!! | 2 | null |
Perfect Location!
We recently stayed at the Edwardian for our 24 hour trip in San Francisco. This hotel was not by any means "luxury" so if thats what you are looking for, then this is not it. However, if what you are looking for is a nice, clean, comfortable place to stay, that is in a great location, this is the place for you. We were looking to stay on Market street, not spend an arm and a leg, and be close to public transportation. There is an F line Muni stop right out in front of the hotel which takes you to Castro district, Fishermans Wharf, Pier 39 and the alcatraz ferry station. We were able to see everything we wanted to see in San Francisco, because of this convienence. The staff was very helpful to us two girls who had never been to San Francisco before and had NO IDEA where we were going! I recommend this hotel for sure! | 4 | null |
Boot Camp Graduation/ 4 nights
We were in San Antonio for our daughter's graduation from Air Force Bootcamp. The hotel is in a very convenient location to the base. The accommodations are average and clean, and the staff are friendly. Negatives: although we requested a non-smoking room, the room still smelled a bit like smoke. On our last night, someone in the room above us was stomping/jumping around the room. A lot. A call to the office did nothing - the clerk just shrugged her shoulders. That went on until after midnight. | 3 | null |
close to airport
free pickup and drop off from airport. offers late checkout for people flying in the evening. offers free breakfast and coffee. has nice size pool and jacuzzi. room was spacious. in room bathtub was good size not puny. | 4 | null |
One of the best!!
My friends and I stayed over the Labor Day weekend. This hotel was gorgeous. It is located next to the subway station and a short walk to Times Square. It also is located next to the Shake Shack. Be prepared to wait as the lines into the restaurant are long. We stayed in a room with 2 double beds overlooking the city. It was nice view. I would say having 4 adults in one room is a little tight but we didn't mind. We spent the majority of our time sightseeing and shopping. At checkout we asked the bellman to hail a cab for us to the airport but instead he recommended a limo driver. It was only $20 more but well worth it. We enjoyed our stay and most definitely will recommend this hotel to others. | 5 | null |
God value but bad Internet
Very good value for money.
Internet connection was a big let down. Also towels are too worn out they could be o much better quality and size | 2 | null |
Good Park and Fly Offer
We recently stayed here and used their good park and fly offer to store our car. Rooms are the usual and efficient spacious Embassy Suites spaces and our suite was very clean. The only small complaints about the room are that the carpet could use an update, and the radio should actually work. The one we had in the room when we arrived didn't work and when we asked for another, that also did not work. No huge deal, but it's a detail that should be taken care of.
All staff members that we came into contact with were pleasant.
You get a large cooked to order breakfast and also a manager's reception in the evening. Each reception includes snacks and alcoholic drinks. The snacks are just that (cheese, crackers, popcorn) and do not make a light dinner as is the case with some of these happy hour receptions. We did enjoy the reception though and had dinner later.
Breakfast, though filling and with a variety of choices, left a lot to be desired. The omelets, cooked to order, which we had were just okay, and the pastries on the buffet were really not appealing at all. This quality, or lack thereof, is in contrast to other similar hotels which offer a truly excellent included cooked to order breakfast.This could and should be greatly improved. Have to say that the coffee was very good.
The shuttle to the airport is dependable and very convenient. Carlos, who picked us up around midnight at the airport at the end of our trip, was especially courteous and arrived very quickly after our call to the hotel.
Overall, for an airport hotel, I guess it was fairly good. We might use it again when flying out of PHL, mainly for the convenience and for the park and fly rate. | 3 | null |
Lovely hotel - great location.
This was our third stay. Especially enjoy the included breakfast, cocktail hour, and evening cookies. Within easy walking distance to convention center and restaurants. We will definitely stay again. | 5 | null |
Trendy Gem
We arrived at the Erwin to find that we had made a booking error. Instead of issues from the fron desk, they upgrade us to larger room and we stayed an extra night! We loved watching Venice beach come alive each morning. We next went to a 5 star resort however we preferred the staff, service and energy at the Erwin. Very cool place | 5 | null |
Not bad at all
I only stayed one night while going to a concert, but this hotel was perfect for price. It isn't the fanciest, but it was clean, quiet and the staff was great. It is an older hotel and I wasn't expecting the greatest, so it turned out to be better than my expectations were. | 4 | null |
Easiest way to cruise ships!
In September we stayed at this hotel, which we had randomly chosen from the website "Hotel-n-Parking". What a fine choice that was! The accommodations were excellent, and the shuttle service to and from the Port was very good; the trip to got us there in plenty of time, and dropped us essentially at the door. The van was waiting for us upon our return.
We will be taking other cruises from Baltimore's Port, and you can bet--this is where we will stay! | 5 | null |
High Price, Poor Condition, Dirty, Great Service!
The Hotel Carlton, San Francisco over sells the Hotel with it's "online photos" and "sales pitch" when you call in to ask questions before making a decision of where to stay in San Francisco! The rooms are dirty! I had two other families staying there too and their rooms were just as bad. Stained sheets, stained and dirty carpet, dirty bedspreads, mold on bathroom floor, shower wall and mold on title in shower. Windows are dirty! Lobby has stained and very worn carpet. We got there late night and couldn't really see the condition of the Hotel and rooms. We only used the rooms for shower and sleep but aprox. $227.00 per night plus aprox. $45.00 more per night for parking it's just not worth it. The one good thing I must say is that the service is amazing! These guys are on top of everything! They were 5 STAR in terms of how well they tried to please! We tipped them well as they deserve it. | 1 | null |
Great Vibe, Walk to WeHo
Very nice vibe and mood at the hotel-- funky lobby, art, and bar, and very European rooms (albeit very small). Stayed here in February 2012 and enjoyed our stay. Good hotel right across from Beverly Center shopping and within walking distance (10 minutes) to WeHo clubs on Melrose and Santa Monica Blvds. If you get a GOOD DEAL, this is worth it. Otherwise do not expect a 5-star hotel. 4 at best. I would not pay more than $250 a night for a room.
Only BIG disappointment was the pool area-- very small and uninviting. Looks like it was added as an afterthought to the hotel in a vacant corner. Not worth going to hang by the pool.
Exercise room/spa were GREAT. One of the nicest hotel gyms I have ever seen with a huge selection of weights, cardio, etc. Free for hotel guests. | 4 | null |
WORSE than Terrible-
Hot water not working - given a lame excuse day 1 , now as we get ready to go to a conference- day 2 no hot water. Toilets do not flush appropriately. All I can say I hope we can get moved to another hotel. THIS IS ABSURD | 1 | null |
Old Building Great Staff
Stayed there a few days ago while attending a conference. I was VERY disappointed to see how old the hotel was. However, I have to admit it was worn but well maintained. The staff was great and incredibly helpful. | 4 | null |
Average hotel but ok for business travel
This hotel had all the amenities for a business traveler: free w-fi, large work area in the room, clean room, new bathroom, etc.
I had been on the road almost two weeks with heavy luggage - my heart sank when i saw that the parking lot was uphill from the hotel's main entrance. It was a hassle to pull up to the front door, drop off my bags, park the car, come back, get a trolly to take the bags up to the room. When I checked out, same scene, but in reverse.
On another note, I was allergic to something in the room, either the soap used to launder linens, or something, because the next morning I was itching. No bug bites! Just itching and redness.
This is a nice area of San Diego, but far away from the Old Town, Zoo, etc.
This was a good hotel for business travel, but I don't think I'd stay here again, based on the location of the parking lot. | 3 | null |
Last ditch motel
I grew up in this neighborhood and thought that it couldn't be too bad. I was wrong. Wafer thin walls. Sounds like a freeway is feet away. Ambulance sirens. Horrible bed with springs in our backs. Very little sleep. Terrible coffee and breakfast bar. | 2 | null |
Dirty, Smelly, Unsafe, etc.
I've tried to be as specific as possible for other travelers. I also hope that when Best Western management see this review, it will help to identify areas in which they can improve.
Poorly maintained historic 'round' (hence the name Roundhouse) hotel located in a high traffic and industrial area in Roxbury. Very loud and noisy and currently, the trash dumpster get emptied around 2:30am. At least that was the schedule for the days/nights I was there. Large trucks with their back-up beepers blaring 24/7. Close to hospital, so blaring sirens 24/7 also.
Very limited parking. Area is prone to lots of foot traffic...park at your own risk! Did NOT feel safe walking from my car to the entrance at night.
Busy gas station next door with bright lights. Curtains did not block out the light during the night.
Drafty, ill-fit windows allowed cold wind to blow directly in as well as all traffic noise. I used the couch cushions to try and stop the cold air, but it did not work.
Unclean and stale smoke smell through out the entire hotel. When you first walk in (manual doors with NO handicap opener) you can smell freshly baked cookies...I thought UMMMM, UMMMM! But as you ride up in the elevator and step onto the floors...your greeted with dim lighting, dark decor, and smoke. The smell in the rooms only gets worse...
Internet is slow and I was unable to sustain connectivity for work purposes and I ended up using my personal air card.
Stained and peeling wallpaper throughout the hotel, broken tiles in the bathrooms, towel bar falling off the wall, broken lid on back of commode, broken curtain rods, torn curtains, rust stains in the tubs, broken toilet, and I had a leaning toilet!
Carpet is filthy. I kicked my shoes off when I came in....ended up throwing my socks away because they were black!
Sheets are well worn, but at that comfy stage instead of stiff and starchy. Toiletries not restocked. Had to go to front desk to get shampoo!
The little two-room suite are large enough. Has a nice size desk, newer desk chair, small microwave and fridge. Older model TV's and even a small safe in the armoire. | 1 | null |
Liars and damaged property
I've never written a review of a hotel, though I rely on TripAdvisor all the time. I've chosen to write because of the terrible customer service that I received here and the ridiculously outdated rooms that are straight from the 1960s. In addition, the bellmen damaged my laptop while it was in storage for the afternoon.
This hotel is not up to SPG standards. | 1 | null |
A 2 star property
I'm a frequent traveler to NYC. I took my goddaughter over St. Patrick's Day weekend and my normal hotels were booked, so I tried the Hilton Garden Inn. We had a double queen room. Yes, it's New York, but these rooms are uncomfortably small, even for New York, and a bit cheap and sad looking. The staff was fine and the elevators were swift, but this is very much a cut below a normal Hilton and to be honest, not a very good value given the so-so location, lack of amenities and room size. New York has many more hotels that are better values for your money, and I'm not talking the astronomical 4 - 5 stars that are above $500/night. If you go with lowered expectations of 2 star hotel and get a good deal, it's fine I suppose, but I would definitely never stay there again. | 3 | null |
Good hotel - shame about the restaurant management
The Sheriff's Lady and I stayed here for one night. We had a bit of an epic finding the place because the directions off the freeway are not very clear and the San Antonio freeways are pretty scary - too easy to get in the wrong lane and miss the exit. I have not yet replaced the Lady with a satnav because she is much better at commonsense navigation but this overtaxed both of us. After a tour of some of the less salubrious neighbourhoods of San Antonio, we came in from the other end of Cesar Chavez and found a very warm welcome. The front desk were consistently helpful and friendly. The room was pretty typical of Holiday Inns in terms of size and comfort, with a rather noisy airconditioner that we mostly turned off - wouldn't like to try sleeping later in the summer. The desk also sorted out a wi-fi problem very quickly and efficiently. The free parking is a great asset, especially as there is a frequently trolley service into the Riverwalk and connecting to the main sights within San Antonio so you can leave the car and let someone else do the driving. The one real downside was that the restaurant was closed to regular guests on the morning we left. There isn't an alternative anywhere near, because of the location on the edge of the downtown. This suggested that, although other staff had a great attitude, management were quite happy to make a fast buck out of their day conference trade at the expense of ordinary guests. This was reinforced by a brusque encounter with the restaurant manager whose manner would best be captured by the sort of profanity that would get this review blocked. If we wanted breakfast before 8:30, that was our problem not his and our complaints could go somewhere that the sun does not shine. When I have encountered this issue before, hotels have set up continental buffets, often complimentary, in other areas, but this Holiday Inn had done nothing. The result was to encroach badly on our sightseeing time - we were delayed getting to the Alamo and ran into all the coach parties, for example. I am quite conflicted about how to rate this place. On most of my criteria, it would get four stars but this incident quite ruined the experience. | 2 | null |
Long Wait for Airport Pickup
I booked a Park and Stay reservation at this hotel and strongly recommend against anyone else making that mistake. The hotel itself was fine though the "suites" are not much bigger than an average Marriott hotel room. It is new and clean and everything worked save for the shuttle back to the hotel upon my return. I had to call twice and wait more than a half hour to be picked up at the international Terminal E. If the hotel were not less than ten minutes from the terminal I might understand but when I first called they told me a shuttle was already on the way.
As a Gold level member I stay at a lot of Marriott hotels but will never again make the mistake of purchasing a park and stay rate at this Marriott. They did not apologize for the delay at the time nor have they responded to my survey responses on their service. | 1 | null |
European vibe in the middle of San Fran
I stayed here recently with my husband on a holiday to San Francisco, largely because of the positive reviews on this site. If you are a bit of an adventurous traveller and like to stay in places with personality, then this is the place for you. It is not a chain hotel and we loved that. In fact it reminded us of the little hotels in Paris where attention is paid to detail (right down to the Aveda toiletries) and the staff take the time to remember your name. Of course it is in a wonderful location and you can basically walk any where in the city from Union Square or catch the great public transport so see all the sights the city is famous for. | 4 | null |
Great Hotel
This was our second stay at the Magnolia Hotel. Everyone is always very nice and helpful, and the rooms are very clean and comfortable. Enjoyed the evening reception and Happy Hour as well as the cookies. | 5 | null |
Better than expected
This hotel is situated app. 2.2 miles from the convention center and 2 miles in the other direction is the magificant mile. Good hotel for business travellers. I stay in various Marriotts, Hyatts, etc and I never write reviews. But I would like to note that this hotel is extremely well kept and clean. It is not run down like most other chain like hotels in the main cities in the US. Also, live piano player in the entrance and beautiful ornate lobby is a plus! Starbucks downstairs makes breakfast easy and again, very well situated. | 4 | null |
Fantastic Staff
We had to cut our holiday for health reasons,so one day we hope to come back to Chicago.This is the main reson for my review ! the staff were fantastic and can i take this very public moment to shout this loud ? thank you all.
The hotel has a great location but lets face it what is badly needed is new fixtures and fittings and anybody who has recently been here with moderate expectations would agree.
So can i take this moment to advise the hotel management to do this asap and this is in turn might help them keep their excellent staff ? | 2 | null |
Pricey, but well done
We paid a bit extra for a high room with an Empire State view. We were high (21st floor) and we could see about half of the Empire State building. The room was quite small but everything about it was just right. Comfortable bed, abundant towels, good shower and hot water, great maid service, friendly helpful people at the desk and at the concierge. Nicely done. | 5 | null |
Rooms & location were great, other details need work
The room was very nice & spacious, but quite noisy if you're at the back of the hotel where there are some popular late night spots hopping on weekends. There are elevator problems - only two elevators on each side meant long lines & lots of stair walking. Management sent an email after the fact stating elevators were malfunctioning that week, but staff had told us they were always like that during the day. Hotel was clearly understaffed over Easter weekend (stayed Thursday thru Wednesday). Two women at the front desk seemed to do everything at the hotel - operator, front desk check-in, concierge, etc. so lines were always long. I will say those women were always incredibly friendly, calming & helpful. There are no ice machines - you have to go down to the front desk area to get bags of ice - not an easy task when you have to wait in line for elevator use. Sink had no water pressure - staff said it was intentional to save water. The location is prime & the neighborhood safe. I might give it one more try if I find a really good rate. | 3 | null |
Very nice hotel, staff is helpful and friendly.
I stayed 3 nights Jan26-29. I was on 42nd floor with a corner room. Very nice room and room was spacious and clean. I used points for this room. The staff was very helpful and quite courteous. The hotel opens out onto 42nd street and you are right in the thick of it. Remember this area is a tourist trap so you have all the annoyances that go along with that. Things are very expensive and streets are crowded. The hotel has a nice breakfast which I got for free as a Diamond Member however it would have been $26 each had I not been. Not worth it if you have to pay. Room was very quiet as well. | 4 | null |
Super Stay at Staybridge
Stayed for 4 nights over half term and had a great time. Had room on 26th floor with a view and worth paying extra for this if you can. I emailed hotel directly to arrange this before travelling so worth doing this. Don't be put off by the slow lifts in the morning or busy breakfast times, both of these facts are true but it had no impact on our holiday and were minor points which did not detract that it is a great hotel and we would use it again without question. Hotel concierge we found to be extremely helpful and professional at all times. Make sure you are well rested before you come to NY as we walked miles each day and went home exhausted after trying to do it all which you can't! A super hotel and had a great experience, well done Staybridge. | 5 | null |
Nice Facility, Disappointing Stay
This is a beautiful facility with a massive atrium containing a moving piece of artwork that is spectacular. So, what's the problem - just the little things.
The atrium has a couple of bars and restaurants and the noise from this area carries right up to your room. Dies down around midnight, but on Sunday evening there was a noisy group at 3AM. This is not a quiet, restful place to stay. The AC just about drowns out the noise, but not quite.
Stopped by the concierge on Sunday and asked what we should not miss seeing in Dallas. She said "the Kennedy Museum," handed us five or six brochures and that was it. Just thought maybe there would be a little more conversation.
Costs are add-in. You have to pay to park on the massive grounds.
Internet. Hilton Gold and Diamond get free internet, but a lowly Silver like me has to pay.
Sunday breakfast was a zoo. About a half hour wait for a table, then a 20 minute wait for the buffet.
Rooms are nice, but I will try another hotel next time I am in Dallas. | 2 | null |
Great Place To Stay
I have just spent 9 nights at the Distrikt Hotel. We booked two rooms, and were on the 21st floor. Firstly I was absolutely delighted by our location so near to Times Square. I was then worried that maybe there would be a lot of street noise during the night, but it was so quiet, and we all slept really well.
The Distrikt a hotel has a family run feel to it, so much friendlier than the usual City centre type corporate hotels. The staff could not have been more friendly and helpful.
We really enjoyed ourselves visiting NYC, and the fact that after such long busy days exploring the city, it was great to go back to somewhere so welcoming each night.
I would highly recommend the Distrikt Hotel, and when I come back to New York in the future I will definitely stay there again. | 5 | null |
jojo- nov/dec 12
Stayed at this hotel with friends last weekend.Two rooms booked at same time.Our room was tiny,other two friends had larger room with sofa.Our room was so hot we slept on top of the bed,wardrobe (small cupboard) smelled strange like mice,also a little hatch inside near the floor was open and full of shredded paper- so could have been mice in there. The foyer was decorated beautifully with a large Christmas tree,but there was always loads of people milling about waiting to check in or check out, people waiting ages for bags to be taken up to rooms or collecting them before leaving.Rooms were never ready when guests arrived,so having to hang about. Would not go back there | 2 | null |
No issues for us, good stay
The holiday inn Denver east-stapleton was a clean and comfortable hotel for our stay in Denver. Initially we were to use this hotel only as a stop over however we decided to stay a 2nd night seeing as the hotel was clean and well located for our needs.
The hotel itself has a nice indoor concept where the rooms all have doors facing an interior court yard. Both the rooms we had at this hotel were comfortable and modern looking. They both had a quick internet connection, good air conditioning and a flat screen tv with good reception.
The exterior parking lot was small and packed when we arrived but fear not as there is a mostly empty interior parking lot available in the adjacent building, a small walk is needed to get to the hotel but it wasn't long enough to cause us any discomfort and it was indoors.
The staff at the hotel were very nice as the price had jumped up for our second night since availability was low however the lady at the counter was nice enough to get us a very good deal.
There are lots of restaurants available across the street. My personal suggestion, go to Smash Burger, they offer a really tasty burger! There are also stores like Walmart if ever you need anything else.
All in all we had a good stay at this hotel and would recommend it. | 4 | null |
Impressive facilities...average room
We had a 3 day training and conference here. While the facilities and the hotel overall are very impressive, the room was rather lame. Spending most of my time at various hotels, even small things come to my notice. For example, the light shade(although a very fashionable one) on the work table was torn.
I must say this was my first stay at any Hyatt, and it was quite a welcome change from Marriott. I asked for a room with a view of the lake and it was taken care of. What matters most to me is the bed and it was quite average. May be the mattress was old, and it did not hold up at all and I got up with a stiff back. I thought for a hotel of this standard, they could have used better quality towels. Also, the sound proofing is pretty bad and you can literally hear the people in the next room talking.
The food provided by the hotel during the conference was really very good, infact one of the best I have ever had at any conference. | 3 | null |
Location a huge plus.
Great location, round the corner from Macy's: easy walk to City Hall and other attractions. Room very large, 4 chairs, desk and 2 occasional tables. Bathroom itself a little cramped but vanity area spacious. Breakfast OK but we prefer to go out for a walk and get breakfast then. IHOP across the street, loads of coffee shops. Also outdoor pool on 6th floor which was immaculate and a nice place to cool off - Philadelphia was over 100 degrees when we visited. We had no problems with this hotel and would stay here again any time. Particular mention to the housekeeping team especially Debra on the 18th floor. They kept the place spotless. | 5 | null |
So-so experience
The hotel is in a very convenient location near many restaurants and shopping. It was great being able to travel with our dogs. One problem was that the Leathernecks were having a convention, and their motorcycles were very loud. The people we met from the group were very nice, but I think I would have liked a warning from the hotel about the convention when I reserved. Also, the pool heater wasn't working. Lastly, I had to reserve a smoker room because there were no non-smoking available. I had forgotten how smoke gets so embedded in things. We bought air freshener and lit candles, but nothing helped. The room was smaller than I expected. It has a nice kitchen, but only one seat at the table, which didn't work well for the three of us. | 2 | null |
A Fine Pllace to Stay in NYC
The Empire Hotel has pleasant staff,efficient and attentive. It is a comfortable hotel with smart decor. The location is convenient and away from the noise of midtown located across the street from the great Lincoln Center. You will experience fine dining at Ed's Chowder House and a cool lounge with a bar on the lobby level. | 5 | null |
A Super choice
Our stay was on a Sunday night and we arrived around 8:00 P.M. via the hotels shuttle. While checking in, we asked about restaurants. The hotel gave us a few locations and descriptions and then said" we can take you to any of them and pick you up afterword".
We went up to our very nice room and then returned for a ride, on the house, to our restaurant choice.
This is a large hotel, but the staff operates it with the attention to customers of a boutique hotel.
On another visit when we were going to Chile, we asked if our Mexican waiter could wait on us using Spanish to get us started and he happily did it. | 5 | null |
Fantastic Staff
We recently checked-in at this hotel and immediately fell in love with it. It is old and historic, but well kept up. The check-in staff were fantastic. Our room was huge, the king sized bed very comfortable and spotlessly clean. The wi-fi worked well on our devices and plenty of plugs for iPhones, iPads, etc. This hotel is centrally located downtown and within a couple of blocks to the riverwalk, Alamo, shopping, restaurants and bars. The downtown shuttle stops directly in front of the hotel. We are starting to plan our next trip to San Antonio and this is definantly the hotel we will stay in. | 4 | null |
Great hotel and experience
Great hotel with a professional staff that provides great service. They always call you by name and are very great a providing anything you need. Hands down the most comfortable beds of any hotel chain. Feels like you are sleeping on a cloud. | 5 | null |
Great location for Seattle Center, little sketchy walking at night
Stayed here on business, and after my work meetings, this hotel was a quick 10 minute walk to Seattle Center and the monorail to downtown. Warning to parents--it is on a very busy street. There is parking available for what I consider to be a smaller fee for a city. The room was clean and had the basics, but nothing really special. it was a little noisy because of the street noise, but nothing ear plugs couldn't resolve, and the bed was good. The breakfast (included) was scrambled eggs, biscuits and gravy, bananas, a small variety of breads (cinnamon rolls, english muffins, etc.). Buffet has paper plates and styrofoam cups. I guess the same is true for the room: the water "glass" is plastic, and the coffee cup is styrofoam/paper. The coffee in the room is Holiday Inn brand and there is one of those kits for coffee--sugar, powered creamer, stir stick, etc. I really would have liked a real coffee cup both in the room at the buffet. If you care about your coffee, stop at Starbucks in the food court at the center. | 3 | null |
This Hotel should come with a warning !
I got out of my taxi having crossed the Atlantic to be greated with cement and builders rubble - got to reception and was given a room on the tenth floor ( no mention of an upgrade- inspite of holding a platinum Ambassador Card - the room was fine a bit dated - no fridge !! - but comfortable - I showered and went out - must never sleep after an Atlantic crossing - need to get the body and mind on to American time ! - The night was good and comfortable - I had received vouchers for breakfast - however it was in the lobby area - The Hotel was under a major refit - however no one told me ! - The Restaurant had been moved to the 15th Floor however not for my two nights ! - The General Manager - Andy Duymovic not happy enough with a major refit and all of his guests already upset closes the temporary restaurant so he can take in a group in from Fulbright gives them the 15th Floor and makes all his guests eat breakfast in the lobby - a complete insult to anyone - not enough tasbles , chairs, food stored on the floor under tables - a total mess - no one was bothered - this GM is either greedy or perhaps should go back to school to learn how to loook after his key clients ! - I would give this hotel a wide berth - it is poor value for money /dated and needs a new GM who understands service ! - Boston can do a lot better . | 2 | null |
Loved, loved, loved the Ritz!
This was our second visit to the Ritz Carlton in Boston. My husband, son and I came to enjoy a long weekend in the city. Check in was smooth and quick. Within minutes we were relaxing in our room (we were upgrated to a suite!)
Received A plus service at every turn:
- Needed the sofa bed made up for my son ... two gentlemen were there in a flash to get it done and asked if there was anytrhing more they could help us with
- Ordered room service for breakfast ... eggs, fruit, waffle were all delicious
- Bell staff happy to get us a taxi and give directions
- Late night room service hit the spot with soup, pizza and fries
Our suite was beautiful and luxurious - the bathroom was so nice that I didn't want to go home! Kudos to the housekeeping staff as every inch of the suite was immaculately clean.
We enjoyed our stay and look forward to coming back.
Is this the best choice for everyone?
Our room did not have much of a view, but we were out and about town most of the time in the day and did not miss having a view.
The hotel does not have a gift shop, but there is a CVS drug store right around the corner (the same building) if you need any incidentals.
These are the minuses we saw - not enough for us to look elsewhere. | 5 | null |
Worst of the Worst
Rude Desk person, bugs in the room, toilet wouldn't flush, towel linen was dingy white showing black grease stains. Sheets were worn and had holes. Showerhead was broken. Air conditioner was too loud to sleep well.
Although I had a handicap placard I was told by the desk clerk that I didn't " walk as though disabled" and to park further away. Apparently this hotel staff felt that the handicap next to the office was strictly to be used by customers checking in. This desk clerk even had the nerve to yell at me and come out from behind the glass partition and come outside and move my vehicle.
When I checked out and voiced my concerns to day staff, they did not seem overly concerned and said they would tell the maid.
But they sure did not have a problem charging me $50 for an unsavory night in one of their rooms. | 1 | null |
Never choose this hotel - It really is that bad !
Let me start by saying that I have travelled extensively and stayed in hotels all over the world, from 3rd world to 1st world and this is by far the worst hotel I have ever ever stayed in.
It exists solely because of it's location opposite Madison Square Garden.
On arrival the lobby was extremely crowded with huge queues for check in, OK I can except that, there was a major dog show happening at the garden and they had a lot to contend with, what is completely unacceptable is the surly attitude from the staff, but I could even excuse that due to the stress of the amount of dogs and people they were trying to manage.
What is completely unacceptable is after leaving the lobby (which looks great) and getting out of the elevator onto my floor, finding carpets torn walls scraped, fixtures hanging off the walls, carpets stained (and I haven't even made it to my room yet).
The room was small, even by NYC standards, it should have had 2 queen beds and instead we got 2 beds that were slightly smaller than a regular double. The walls had holes, the carpet had stains, everything looked and felt dirty. The sheets had cigarette burns in them.
I can honestly say I have stayed in slum hotels in China and India and left feeling cleaner than staying at the Hotel Pennsylvania, I am amazed they get passed by the NYC health authority.
The only thing this hotel has going for it is the location for Madison Square Garden.
Take my advise, choose the Hotel Affinia one block down, it is about 1000 times better.
Oh, and to the owners / manager of the Pennsylvania, why not save money on printing special room keys for dog shows and putting your name on the city maps and put that money into renovating this complete dump?
If I had been showing my dog I would have walked out, because it was not fit for their paws ! | 1 | null |
Crowne Plaza times Square - Almost great
First let me say, I travel about 2-3 weeks out of the year and have stayed at almost every hotel line possible. The service at the Crowne Plaza was exceptional. Best overall I have had in a very long time.
1. Check in--Rhoda at the priority check in was extremely helpful. She helped me to get into a room early so my pregnant wife could rest after a couple hours walking around NYC. She gave us a few great restaurants to try out and answered a number of questions my wife had. She was great!
2. Bar-- Drinks are well made, Bar tenders and servers were very quick and helpful. The went out of their way to get my wife a cup of hot water and lemon (something she oddly has been having cravings for)
3. Bell hop - at checkin they were great, they stored my bags when we first arrived and after I checked in I had my bags within 5 min, that is exceptional. At checkout they need some work. I checked out at 8am on a monday am it was slow but I waited over 30 min for someone to come up. I had to call twice. When he did show up he reaked of freshly smoked cigarettes. I was not happy at all.
4. Parking -- The guys parking the cars were great, they helped unload the car and when I called to have it brought up they had it sitting outside waiting for me in 10 min. that is great.
5. Location -- you cant beat the location, it is literally on times square. my room looked right down on times square.
Overall a great hotel, just the bell hops need a bit of help at check out | 4 | null |
Its a Hilton - what do you expect?
Look, this place is fine, its huge, there a what seems to be a million people staying here, the staff are really accommodating but all in all its over priced, smaller rooms, no minibar and the exhorbitant interent connection fees (seriously go downstairs to the lobby and get on the free wireless) make this place one of the lesser options in this great city. | 2 | null |
An ageing, overpriced hotel living on its reputation
Expensive, but run down, hotel in a central location. Hot water not hot, a daily charge (why??? Local diners provide it free, and faster) for a slow WiFi connection, room poorly lit, On the plus side, the staff are helpful, lots of power sockets in the clean, comfortable room, and a coffee machine (albeit with not enough sugar and "powdered" milk). Convenient, pricey, and it is easy to do better! | 3 | null |
Great to be back again
I returned to Houston and was very warmly greeted by the staff here. The service, attention to detail and the cleanliness of this place is something I take for granted now. The business center has also had a major renovation not that it needed one. It has large screens with super fast internet and all the printing and faxing facilities you would need. I ate in the restaurant downstairs where a new asian menu has been added. I have eaten at some pretty fancy places in Europe but some of the asian dishes I had here were absolutely superb.
The beds at this hotel are really great as a good nights rest is very crucial to me.
This is a well run and managed facility with a very good focus on customer service.
Well done management. | 5 | null |
Very disappointed.
I recently booked a room at this hotel due to having a meeting at this location one morning. I stayed in Room 221 and paid $188 after tax for the room. What a waste... For this price I expected much more. The room smelt moldy, there were lots of candy wrappers around the night stand and dead bugs on the bathroom floor. The only phone in the room did not work. The breakfast was below average. Even the water in the room taste bad.
I would have brought these things to management's attention but I was so tired I did not feel like having to change rooms.
The one positive thing about my room was that the bed was pretty comfortable.
My recommendation: there are other hotels on the same street and others close by. Look into those instead of here.... | 2 | null |
Great airport location
We stayed at this hotel because we needed an airport close to the airport. The hotel was great! Very nice staff. The shuttle service was great. We turned in a rental car and hardly had to wait to be picked up. The shuttle the next morning getting to the airport was so easy.
We were able to drive a quick couple of miles for some dinner and a few places to run around.
I would highly recommend this hotel for an airport stay. | 4 | null |
In one word "Perfect"!
Yes therer was construction but hotels cannot be renovated/updated without construction and there is no GOOD time to do it. Hotels run 24 hours a day. Not to mention the hotel is in Washington, DC. If you want a hotel for rest and relaxation, go to the Bahamas. It was closed off as much as possible and other than the noise during breakfast, we were there to sight see, not hang out at the hotel.
The Staff was courteous and friendly. There was complimentary drinks and snacks from 5:30-7:30pm nightly. Breakfast for everyone was free as well. It was a hot breakfast with made to order omelets, pancakes, eggs, and the rest of the normal stuff. Absolutely not what you would expect for free. Normally free breakfasts are continental style, bread, cereal, fruit and drinks.
The room was spotless. The linens were updated, bathrooms were very clean, and having a mini kitchen was a huge help having traveled with 2 kids, 10 and 13. We were able to keep drinks in the refrigerator, snacks, microwave for popcorn we brought and the living room pull out couch for them made our stay enjoyable as we were not cramped in one room. They watched TV and we watched our own in the bedroom.
The Cheesecake Factory was in the Hotel and great for dinner. It was literally on the outskirts of the city with a beautiful residental area to the west and stores, restaurants, etc to the East. The Metro was directly across the street and was soooo convenient to go see the sights. It was a safe, family friendly part of town. No worries walking around whatsoever.
I cannot say enough about this hotel. I have stayed at many hotels and this would definitely be one that I return to for any future trips to DC. Why look anywhere else!!! We paid $161/night with AAA plus tax. Parking was $24/night with unlimited in/out access. I just hope prices/service stay the same after the renovation is complete because I will definitely be staying there again. | 5 | null |
Nice hotel if you don't mind the extra drive downtown
Not too many complaints about this Austin Hotel located about 10 minutes from downtown near the Arboretum shopping area. It is a little out of the way if you are wanting to be directly downtown, but perfect if you are looking for a quiet spot away from all the nightlife. We stayed the last weekend of SXSW this year and it was pretty empty and less than $200 including taxes (via Priceline). There was even a convention going on and it wasn't busy at all. I'm not sure why since some questionable La Quinta and Days Inn locations were charging even more for this popular weekend.
The front desk allowed us to check in 2 hours before their 3:00 PM check-in time, so we were able to meet friends for a late lunch. Everyone was helpful (especailly the doormen and valet) and we had a pleasant stay. We did not go to the restaurant, bar or coffee shop, but it is nice that it is available. Parking was free in a covered garage a short walk from the front door. Valet would have been an extra outrageous charge. They also charge an arm and a leg for Wi-Fi which we skipped. Such a shame they can't throw that in for free. I have stayed at other Renaissance properties in Orlando, California and the Woodlands so I know that is standard practice. It would be nice if they included it anyway. I also have to admit this property is not as fancy as others I have been to in the past, but I would stay again for the weekend if the price was decent. | 4 | null |
Believe what you read
Our travel agent booked this hotel for us ,and stupidly despite what I read on Tripadvisor I didn`t ask for a change. This is really the pits. Dirty,smelly, blood in the bath, stains on the walls , grubby bedding, carpets that reeked of urine. I complained immediately on arriving in my room about the appalling state it was in and the fact that there was blood in the bath. With complete indifference and absolutely no surprise or apology they handed me the keys to a second room. This one reeked of stale urine. It was late at night after a long journey , my wife sat on the bed and cried . She refused to undress and get in the bed. I went downstairs paid for internet connection and booked another hotel losing my money. On checking out they refused to talk to me about the problems I had. Even when I caused a scene. New York is a first class city ,how do they allow third world accomodation in their city. Surely there must be authorities who could close this down. Please don`t ever consider staying here. | 1 | null |
Pretty good. Housekeeping issues and sirens!
This hotel is located very close to the major tourist sites in Philly including the Betsy Ross house, Liberty Bell, Independence Hall, etc. You'll think its not because Philly has done a great job of hiding it's/our history in between skyscrapers and Starbucks, but really, some of that stuff is still there!
Spoke with the Manager on Duty before leaving just to give "constructive" feedback so they are aware of what I am sharing with you. Our room was not ready as we were 1 1/4 hours early for official check-in time. We left our bags with bell services, left our car in the garage and went out adventuring. When we came back to get ready for dinner several hours later, a room had not been blocked for us!. We were kind of worried briefly but the lovely front desk attendant sorted it all out and we got a room on the top (8th) floor. The room was not super clean. There is a lot of dirt in easily cleanable places from all the renovations, dust, carpet needed vacuuming, and the bathroom needed a lot more attention. I seriously do NOT want to see that yellow ring around the toilet base.....so gross. I wasn't feeling well the day we checked in and I really hoped they would clean better the next day but no such luck. There is also a firehouse right off the corner of the hotel and the sirens were quite frequent. Hotel has no recourse but be aware. Biggest issue other than the dirt is that despite renovating much of the hotel, it seems they decided to leave the nasty old air/heat units in instead of replacing with modern ones. Even with ear plugs it was ridiculously loud and made the air uncomfortably dry in the room.
Both hubby and I were itching like mad in the bed. I literally pulled everything back to check for the infamous bedbugs and saw no signs of them so I'm going to say it must have been the detergent. Otherwise I have no explanation for it.
Restaurant was quite pricey and many folks were complaining about food there so we passed. There is an outdoor, rooftop pool accessed by a door off the 8th floor that must be lovely during the warmer months. Gift shop in the lobby had very odd hours, vending machines had beverages only, no fridge in rooms unless you ask for them. I would give it a try again because they seemed very responsive to what was being shared, location is great for many events, and prices were very good. would give it a B-..... | 3 | null |
Reasonable price
On night in one bedroom suite was for 119 USD plus tax and the parking was for free. Just 5 min. away from the Hollywood Blvd with all attractions. The breakfast is simple - coffee, tee, corn flakes and bred with jam.
The walls are out of paper, if the neighbors are loud you can`t sleep and the furniture is really old. Cannot imagine to stay more than one night. If I would have to pay the full price of I would be disappointed. | 3 | null |
RUN DOWN
All the previous reviews on this hotel are absolutely true. This place is an horror film waiting to happen. It does have a wonderful locations and placement the town, but come on can't you at least spend some of that money to upgrade some of the stuff in the rooms. I know you have to be making a killing when it took me almost 1 hour to check in and then the front desk clerk was extremely rude and disrespectful. They didn't even to try to help you out at all, especially if you have never been there before or to the city before they act like it is a problem to talk to you or to even say hello to you. I couldn't believe it. | 1 | null |
Los Angeles Trip
While this hotel isn't really convenient to Hollywood or Santa Monica pier (where we spent much of time) the drive isn't bad (anywhere from 30-60 minutes depending on traffic and route). It's more convenient for those taking cruises from the San Pedro area. The hotel itself was superb. Rooms were spacious and clean, beds were comfortable, wifi worked well, pool and hot tub were a nice size, and continental free breakfast was better than most. Staff was excellent! The hot tub was more like very warm bath water and we were told it was turned up as high as possible by the front desk. It was still enjoyable. I appreciated that no one came out to close everything down as we got back late each night (10 or so) and enjoyed winding down. Breakfast was a nice surprise with danishes, mini muffins, bread and english muffins for toast, milk, juice, cereal, hard boiled eggs, waffles, sausage and yogurt. It's available later than most until 10 a.m. which was convenient since we weren't in a hurry to get going each day. We even arrived late one morning at about 9:50 hoping to grab a couple of things before time was up and the staff was so kind to ask if there was anything we would like that had already been put away! Something I've never seen before that I liked was the fact that you had to have a room key to access the floors with rooms (swipe the card in the elevator before it would allow you to go to those floors). I thought that was a very nice security feature. | 5 | null |
Needs to be shut down
Cant believe the front desk has the nerve to accept money for this dump. I would rather sleep under a bridge. Checked in for a week and stayed 12 hours. Filthy dump | 1 | null |
another good time
i had the pleasure of staying at this establishment for another business trip this time i was here for about 16 days things went great had a lil trouble wit the keys but overall a great stay and i was always greeted with a smile and a hello from demotus at the front desk | 5 | null |
Way downhill from glory days. Surprisingly terrible rooms and service.
This hotel is a veritable Chicago landmark, and the lobby and other common spaces make you realize it. But its magnificent facades hide the fact that the rooms themselves have fallen into disrepair and the service is practically nonexistent. When we arrived we were assigned the wrong room type and told there were no rooms that fit our reservation available. We arrived at our room only to find a blood stain (yes, that's right.) on one piece of furniture, hair all over the bathroom floor and a soaking wet carpet. When we moved the next day, we ended up in a room that had JUST been renovated. Unfortunately, the bathroom grout was already covered in mildew and the paint was peeling from the ceiling. Also, the hot and cold directions were switched on the shower, making for a painful early-morning surprise. Moreover, the room decor was so underwhelming for a hotel of this reputation, we were shocked. There were no decorative pillows on the bed and the wallpaper was obviously of low quality, as were the beds. Perhaps most disappointing was the bathroom; the tile work seemed to be from the 1960s, despite the recent renovation, and the size was just... tiny; so tiny that using the sink practically required sitting on the toilet in a very literal way. To top it all off, the housekeeping staff forgot to service our room. At checkout we were helped by a very nice manager (finally, service!, hence the 2 stars instead of 1) who did some predictable things to ease the pain, but we certainly do not feel made whole. We should never have had to be in the first place. Very unhappy. | 2 | null |
Pricey (for what it is) hotel for flamboyant guests who don't mind paying.
The NineZero seems to have a faithful following, satisfied with this particular kind of “boutique” and prepared to pay for it. I have the feeling that the hotel are more willing to listen to fan appreciation than criticism offering another perspective.
The hotel is very well-located for my purpose of attending meetings on the next block. I think it is for this reason that my host uses this hotel for visitors. The location right by Boston Common is very central, but by no means unique. There are quite a number of hotels in this neighbourhood.
I arrived quite late and the check-in was efficient, with the offer of a complimentary glass of wine. The reception was friendly and the option of signing up to “free” Internet was alerted to. In fact, with one exception, the staff at the reception are all very friendly in a professional way.
The room was small but quite adequate. The desk was large enough for working and well-lit with a comfortable chair. The design and furnishing was, to put it understatedly, rather flamboyant. The room temperature was adjustable and functioned well. Bathroom was quite standard and clean.
Breakfast was not included in the normal (corporate) room rate. It was à la carte and the food was OK. Service was rushed and certainly not worth the tip that was expected. The heating was set very high.
There was no electric outlet for the standard European two-pin plug. The reception had difficulty at first to find an adaptor. The surprise however was that they wanted to charge a deposit to the room. Charging $40 deposit for a $1-2 adaptor was simply ridiculous. The hotel also charged a $100 early departure fee (+ state, local and city taxes on top of that) for departure notified more than 24 hours in advance when the room was based on a corporate rate with no reduction for longer stays at the same time as the hotel is fully-booked, which my colleague was told when requesting a late departure. Of course one was too busy to go through the bother of looking at the fine prints and challenging whether there was any legal basis for this extraordinary fee, so one just had to pay it and leave. In doing this the hotel did a good job in making sure that I would never return. | 2 | null |
More Chinatown than TriBeCa
This hotel is right on Canal Street, so you can also pick up a knock off designer handbag from guys who whisper the names of their wares as you pass. Our friends got a deal on this hotel through priceline, so we decided to stay there as well for convenience. Honestly, the rooms are fine. The bed was actually really comfortable and we slept very well. It's a short walk from Soho for shopping and about a 30 minute walk to Meatpacking District. Here were some down sides. 2 of the 3 elevators were broken so there were lines that would form to wait for them. a woman next to me told me that she and her husband just started getting a drink at the bar to wait them out because sometimes it would take 45 mins. that was pretty annoying since our room was on the 16th floor. I think others have mentioned this. valet parking is $65/day, so we did street parking and just left the car parked the whole time we were there and walked and cabbed everywhere. No minibar, which i guess is the case in many corporate hotels? Canal street traffic is a bit of a nightmare. I know it's NYC, but this was really crazy. It's just such a great city and there are more enjoyable neighborhoods to stay in my humble opinion. Probably wouldn't stay there again, mostly because there are so many great options. | 3 | null |
Simple And Nice
The Receptionit By Phone Was Nasty. The Arrival And Check-in Went Well Easy And Simple. Even Was Able To Use A Discount That Wasnt Mentioned On Website Information. The Room Was A Little Small But Clean & Fresh. Room Was Near Vending Machine For Late Night Snack & Fully Stocked If Needed. Back Parking Lot Needs More Lighting For Safety. My Husband & I Were Happy With Our Stay. Definitely Would Stay Again | 3 | null |
Noisy from the 17th floor! Not a good choice St. Patty's weekend.
We (my fiance and I) have been wanting to stay at the Marriott Custom House since our first visit to Boston. It's a beautiful historic clock tower, and pricey--which is why we never got to stay until recently. We were surprised to find that the rates at Custom House were actually less than other Marriott's in the city for the weekend of the St. Patty's Parade (we paid about $240 a night for 3/17/2012--3/19/2012).
We stayed in room #1701 on the 17th floor with windows facing Fanuiel Hall and Christopher Columbus park.
POSITIVES:
It's located beside Fanueil Hall and Quincy Market, near the New England Aquarium, North End, and Long Wharf, and it's really a great spot for tourists. It's right beside the Aquarium T-stop.
The main lobby is nicely decorated, and the view up from the second floor rotunda is pretty cool. We arrived pretty late for check-in and the hotel is only accessible with a keycard late at night so we had to buzz to get checked in--the elevators for floors 1-19 require swiping your key card (A second elevator for 19-and up doesn't require a card). A nice safety feature for guests.
The front desk staff woman was friendly. She was very cordial and helpful during check-in.
As for the room, you decent amount for your space. Here the rooms are "suites". They come with a small living room, bedroom (of course), a mini-kitchen that has a mini fridge, microwave, sink, coffee maker, plates, cups, utensils, blender, and toaster.
There were blackout shades throughout the unit.
The mattress on the bed was very comfortable.
The bathroom shower head was adjustable so that you could change the type of spray and whether it was high or low. It also took little to no time at all for the water to heat up.
The 26th floor is an observation deck that encircles the building and you can see the city and harbor from it. There's a couple tables with chairs to sit and enjoy the view. We went up there late at night to look at the city lights one night and then went up to watch the sunset. It's a beautiful view and a nice perk.
The 24th floor is a gameroom with the clock mechanism, there's laundry machines on the backside as well as vending machines and the ice machine.
A 24-hour Tedeschi convenience store is across from the hotel. We went there for some late night food to bring back to the room when it was only fully packed bars open in Fanueil Hall.
NEGATIVES:
Even though we were on the 17th floor, we could still clearly hear the partying going on in the bars on the street below the weekend of St. Patty's... including all the emergency personnel sirens.
I'm a member of Marriott Rewards and for one of their top vacation resorts, not all of my requests were fulfilled--which says a lot because they're expected to meet all your requests and I only asked for 3 things: a city view room, extra towels and extra foam pillows. We got the view and towels, but no extra pillows.
The couch had some weird stains on the sitting edge.
The bathroom was very oddly shaped and I really question how thoroughly it had been cleaned. There were gross drip stains on the outter front edge of the toilet, the grout between the tiles in the shower didn't look clean, and when I opened up a hand towel to dry my face a small LIVE bug fell out--YES, live.
The ice machine was on the 24th floor, the same as the game room. The fridge in the room just doesn't have the capability of producing a bucket worth of ice. And there was no liners provided for the ice bucket.
There's a very small bar... VERY small bar in the Counting Room on the second floor rotunda. And with that said, we waited for a fairly long time to get our drinks because the bartender thought we were with this other group of people that entered the bar at the same time as us.
Breakfast is also served in the Counting Room, however it's minimal and a help yourself continental style... and you even have to fill out a card documenting what you should be billed for. I would expect a continental style breakfast at this hotel's price to be included.
Our second night there, we went up to the Observation Deck to watch the sun set over the city. We were the only ones up there, and weren't even there for 2 minutes when we were approached by a staff member and told that the general public was not allowed up there. Of course we looked at him with confusion because we had every right to be there--we were paying rental guests of the hotel. He was ready to escort us off the observation deck at 5:15pm when it doesn't close until 11pm. I'm sorry? We were the general public? He demanded that we present proof that we were guests or else we had to leave so I presented our key card and he had the biggest look of shock on his face that we were actually guests. He did apologize but I still feel that the treatment we received was uncalled for. I can't help but think they must not be used to having guests as young as us stay there--as even on the first day there, older guests were asking us in the elevator how we were able to stay there; were we using our parents timeshare or did they have condo (They too, were surprised when we said we were renting).
The complimentary internet was deactivated prior to our checkout time. We were up late and just after midnight (now the wee hours of our checkout day)--it was no longer available for use.
No paper copy of the summary of charges the day of checkout. I'm supposed to just assume I'm getting billed properly without being able to see the bill? That doesn't seem right.
OVERALL:
It was an ok stay, we weren't overly impressed--more disappointed than anything since we had fairly high expectations of the place. The noise was a big issue, as was the rude staff member, and lack of detail to the cleanliness of the bathroom. Perhaps if we stayed on a weekend other than St. Patty's we would have had better luck. Having the mini-kitchen and a room that size was great but we can get that as well as a complimentary breakfast and a cleaner bathroom elsewhere for much cheaper in a location convenient to a T-stop as well. | 3 | null |
WORST EXPERIENCE AT A HOTEL EVER!!!!
This was the very worst experience I ever had at a hotel. I stay at hotels about 3 or 4 nights a month as a traveling physician but never in my life have I been so upset over a stay at a hotel.
First, I was scammed by this hotel. The rate online that I booked was $100 less that what they ultimately charged me. Never did they say anything about this until I got my credit card statement. I stayed here with my wife as I was working the Marathon and couldnt sleep at all. The hotel room was as if it was in the middle of a nightclub. The walls bouncing, music blaring and hallway traffic heavy. The couple in the room next to me even got into a fist fight and things were thrown. The staff is SO unaccommodating, rude and very unprofessional. I sent an email and letter to the hotel and it wasnt even addressed. I never received a response therefore I will make sure everyone knows of this scam and horrible hotel. STAY AWAY! | 1 | null |
The most awful place I have ever stayed at!!!!
We arrived by shuttle from airport late at night. We were going the next day on a Road Scholar trip but had to stay the night in Phoenix, AZ. I went on line and booked the 9th and 16th of October paying in advance! When we got there late in the evening by van from the parking lot had a prostitute looking for a room where her client was. Throughout the night the women were coming and going to the rooms!!! The first women asked us for help! (2 70+ women from Central New York) She could not find the right room. Our room was not clean, the safety latch on the door was broken off. Light bulbs burned out. We were afraid to go to sleep and got up very early next morning and went down to office to get the shuttle. My friend decided to have a little breakfast. The milk was sour and the juice was spoiled. Could not even find anyone to complain to. It is evidently run by an Indian family with a baby and one on the way and were of no assistant at all to us. I called and tried to get my advance money back from Hotels.com for the 16th with no success. We stayed at another hotel in a better area of town on the 16th loosing our money at Travel Lodge Phoenix Airport.
When we took the shuttle to Sedona the driver of our van told us that that hotel has a very bad reputation in Phoenix and is in a very bad section of town. We trusted the name thinking we would be OK and we certainly were not.
Please go on Tripadvisor.com and check on that hotel. I did not know enough to do that until after the fact. I was shocked at what was said! | 1 | null |
Great room!
The hotel overall is small but the room is great and the Bliss toiletries are fabulous! They even provided a face wash! They have an arrangement with Acura and they take you to anything in the area for free. It's a little bit of a walk to downtown, but not too bad. | 5 | null |
Great Location, Nice place
Hotel is just accross the street from the convention center....easy walk. Has Daily Grill downstairs, and a coffee/breakfast stand on property. Fitness center is on top floor with fantastic view for most...unless you are a treadmill person. Center is two stories, with almost all treadmill on second floor with limited view. Good size and easy to get on equipment either early or late. If during peak time, only took about 5 minutes. They need to make the wifi in the room free, not just in the lobby. Nice lobby/seating area for gathering or even working....though only 1 TV...no real bar scene. This is a work hotel. Within a view doors is the Tap House (or Tap xxx) which was great. 160 beers on tap, lots of TV's, pool tables....spent a whole afternoon there. | 3 | null |
The people are the problem...
I start this review by saying I stayed here when attending SXSW and therefore I guess the place is busy. This could be some form of mitigation for the poor service but I think that would be over generous. My main observation is the staff are really quite poor and don't seem to care. I had to move room as a noise kept me up all night. When I was moved no one offered to help me with bags and instead watched me struggle. Then left me waiting in a corridor for 15 mins as they got the wrong room.. As I write this over breakfast I wasn't greeted as I came in, I had to find someone to give me coffee, I could go on, but won't. This just typifies the issues in this hotel.
On a more practical note, the hotel is centrally situated. It means there is road noise in the rooms from the freeway next to the hotel. It is in a short walk of 6th street. The rooms are good. | 2 | null |
Cheap private room in San Fran
If you get the 30% off deal, this place is decent value. I stayed here 5 nights. The location is convenient to loads of cool little pubs and diners (Lefty O'Doul's is great) and a short stroll to the BART station which goes to the airport. The bar downstairs has a couple of decent deals and a quirky attendant who is good value. There are computers and a printer downstairs which is free to use.
Unfortunately the wifi cuts out a lot and is slow at the best of times. There are a few homeless people out the front. The room and bathroom are very small and don't have a fridge or microwave so you are forced to eat out. Most tourist attractions are a long walk.
Some guy was protesting very loudly against Hotel Frank across the road every day when I was there. He had a megaphone and didn't stop all day everyday, sometimes starting as early as 6am. I found his catchy tunes entertaining at first but it got tiring pretty quick.
5 nights is about the maximum I could recommend here but its not the worst. | 3 | null |
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