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We were pleased with our stay
We were very pleased with our stay. Front desk staff were very courteous and helpful. Did not run into any rudeness as other reviewers seem to have. Yes, they are undergoing some renovation I supposed to the front of the hotel, so there is scafolding out front, but it's the same way with half the buildings in NYC. Our room was clean, and larger than we expected. Room with 2 queens and plenty of room to move around in. Pretty much no view as we were on 3rd floor. Our room faced another building and rooftop equipment. But, how much time do you spend in there looking out the window? The only complaint we had was the slow elevators. Quite a wait sometimes and half the time by the time it got down to the 3rd floor, it was full. So, request a lower room floor and use the stairs, or a higher level floor so you can get an elevator before it's full. I would stay there again.
| 4 | null |
Good location, attention to detail in rooms no so good
This hotel is in a great location for access to Broadway and Times Square and the shopping district on 5th avenue, even not too far to walk to Macy's in the other direction. It is a very large and busy hotel, processing a lot of people. In this sense there is not much sense of relaxation once you step out of your room. It is disappointing that the hotel restaurant is closed in the evening so you have to get room service or eat out. The rooms were clean and well presented but give you the bare basics only. There are no tea/coffee making facilities or mini bar fridge in the rooms which is not what I expected as these things are more or less standard everywhere else. Room servicing each day was efficient but basics were overlooked such as replacing the laundry bag, not providing more lavatory paper when the roll was almost spent and one day the shampoo and soaps were not replaced so I had to ask for some. Inconsistent number of towels and bathroom linen left each day - some days three towels, others one. This hotel did the job for me but for more than just a bed for the night or think next time I'll go elsewhere. Check out was excellent, quick and friendly and finally put a human touch to this hotel that is expert at mass processing - thanks Damien!
| 2 | null |
Real deal
Best beds ever in a hotel. Location is very good. Bar was expensive but i would stay here again happily.
| 4 | null |
Homeless people would not even stay here.
Bathroom floor was sticky, Bed was filled with cat hair, door was broken and room was extremely small and smelt like vomit. Do yourself a favor and pay extra to stay at the Sheraton. Although, it is a little more expensive to stay at the Sheraton Universal, it evens out by using the Sheratons's Shuttle Services and avoid Universal Studios parking fee's. Trust me you won't regret it. It was the WORST hotel experience we ever had!!!! Just trying to help out the world and prevent future experiences for humanity.
| 1 | null |
Expectation Management
Other reviews mention that the rooms are small; it's hard to get an appreciation for just how small they are until you see them. The bedroom was about 6' x 8', or just slightly larger than a double bed. As long as that is what you're expecting, then you'll be prepared to enjoy your stay.
The service was good, if not overly helpful. The room was clean and appeared to have been recently renovated. There was a small LCD TV mounted on the wall (as there was no other place to put it!). The bathroom was clean and the shower water pressure was surprisingly strong for the third floor.
The location is outstanding, with short walks to some good eating, the subway, and both Riverside and Central Parks.
I would stay there again.
| 4 | null |
Doesn't compare to the James Hotel
I originally wanted to stay at the James Hotel, but it was booked. I was pretty disappointed with Hotel Felix. It was more expensive than the James Hotel, the hotel lobby and restaurant were both disappointing, and the rooms were tiny. The hotel does not have a concierge and all but one of the front desk staff were standoffish. Definitely not somewhere I would stay again.
| 2 | null |
Great Restaurant Experience
The lower restaurant at the Sheraton Brookhollow has great food and sizable portions. They have great service that I can attest to: My server Dee was nice enough to return my keys to the front desk after I left them laying on my table. Thanks so much, Dee!
| 5 | null |
Great hotel and location
We booked this following the recommendations on here. I was overwhelmed with the choice in San Francisco, and have never visited there before.
It was a brilliant choice! We loved it! Stop looking and just book here, you won't be disappointed. A very warm and friendly place.
Although people advised against staying in Fisherman's Wharf, as it's busy etc, this hotel is situated on the edge at the end of the street, with a park on one side, so we were there when we needed to get to Alcatraz and cycle over GG Bridge.
Room was great, really comfy beds, we didn't take a room with a view. Coffee machine, BIG telly and fast wi-fi which the boys loved (sign up to the Kimpton loyalty programme before you go and you'll get free wi-fi).
Helpful concierge, they helped us with tickets for baseball game and restaurant recommendation.
Restaurant was very good for breakfast and dinner. And the 5pm wine get together was a very nice touch.
| 5 | null |
Valet employees STEAL from cars!!!
I stayed at the hotel and it was nice but one of the valet employees stole my iphone from my truck, I left it in there over night and in the morning when I went to get it the whole valet team denied any wrong doing. I spoke with the man who took my truck that night and he lied to my face, he was very unprofessional when he took my truck on his cell phone and did not say a word to us when droping off the vechicle. I tried to talk to management but I was given the run around and gave up, the claim ticket states "any items left or stolen the valet is not responsible for..." I dont think that gives them the right to steal anything they want and get away with it. TAKE ALL BELONGINGS with you when you drop off your car.
| 1 | null |
Rooms smelled like smoke
The staff was very friendly and accomodating. They changed our room twice but they both smelled like smoke. Rooms were older, tvs were small. We did not feel comfortable there and decided to change hotels.
| 2 | null |
How Bad Can It Get!
I had never stayed at a MicroTel before and never will again. The male front desk clerk never acknowledge me and was too busy telling his co-worker how much he was stressed. He left leaving me to wait until his female co-worker could help me. She was very friendly and pleasant to deal with. The room was unbelievably bad. It was so very small, of poor quality and designed without the traveler in mind.
| 1 | null |
Thought it was a good place, not so
I checked Tripadvisor for a good Denver hotel and this one ranked very high. However, the room was a dissapointment, the toilet ran all night and the AC unit was very noisy which made
it hard to sleep. I was told I would be credited on my price and still haven't been. I then went to my car and found that it had been broken in to. I talked to the lady at the front desk and all they could do was contact the police which I had to drive to and give me a number to a glass
company. Needless to say I will never go back. If you stay you better park in the front because
they don't have any camera's in the back.
| 3 | null |
Check your credit card bill
I stay at this property regularly and like it very much. However, for the third time in two years I have been charged the wrong amount on a reservation. When contacting the hotel and Starwood they see the mistake, but getting my $600 overcharge credited back to my card has been an unacceptable experience. I hope the hotel reads this review!
| 2 | null |
Only reason they got average is because staff is nice
The room they gave us initially was facing the wall of another building. The decor is awful, looks old, and give you a feeling of dirt. I would not have been able to sleep in that room to begin with and to top it all off, when we came back in the afternoon, it stunk. We asked for them to change our room and they gave us a better room, but still the decor is old looking and the room does not feel clean at all. We were able to get some sunlight in with a slightly better view of a side road. I don't recommend this hotel to anyone used to staying in nice hotels. The size of the room is nice, the staff is nice, and the pool is ok...that's about the only nice thing that I can say about this hotel.
| 3 | null |
Subpar hotel, terrible service
Terrible, terrible service. After waiting over 30 minutes in line to check in to the room, we arrived at our room. When our luggage had not been deliverd to our room an hour later, despite being told 3 different times that it was on its way, we decided to go to the desk to get it ourselves. When we arrived to retrieve our luggage, the attendant had not been notified that we had called for it. Front desk staff made no effort to make restitution for the bad service. The rooms are extremely small.
| 2 | null |
Disappointing Stay for what we thought was going to be special hotel....
I stayed in this Thompson Hotel from 2nd Feb. to the 7th Feb. 2012 and we were very disappointed to say the least. We are regular visitors to Manhattan as I have family there and decided to head downtown as we normally stay in midtown. So we choose what we thought was a trendy, modern hotel with cool hang out areas, bars and restuarants!!! Oh how wrong we were, I arrived to meet my friend who had already arrived and she told me she was on the 7th floor terrace bar, I said who...hoo and headed up to meet her. The "bar" is really only a terrace/deck with worn material on the not at all comfy or cosy couches, no atmosphere and served me my long awaited Grey Goose/Tonic in a plastic long glass....I was paying a good deal of money and I got my drink in a plastic glass, was I back at my festival days...So we then asked where the "real" bar and trendy restaurant that we had read about on the website when we booked the hotel were to be told "oh we are sorry but they are closed as we are changing mgmt companies"....Needless to say we were annoyed, we only booked the room a couple of weeks ago and we booked based on photos we saw of the hotel amenities on the internet, but we could not find the places that matched there nice pictures in the hotel, we should have been notified about this at booking time...OK granted the room was very good, really spacious, comfy beds and lovely sheets....But it ended there....There was always about 8 staff in the lobby to any guest so it wasn't exactly the type of lobby you wanted to hang around, as you felt eyes on you all the time...Overall we were so disappointed at this quite high priced hotel and I expressed our disappointment on our last day when we were checking out and really the response we received drove me to write this review, it was an indifferent response, and I just thought...thats it I'm writing this review....so my advice don't stay in this hotel, unless they can guarantee everything you see in the photos is actually there for you during your stay...:)
| 2 | null |
Central and nice
The hotel is directly in the city center and there are many things in walking distance. We have been there May 5th, so there was a big Mexican party and this was fun.
The staff was in general very friendly and we got a good restaurant recommendation. The rooms are ok, clean, but not the newest fashion or style, but this was good enough for us.
Due to the location off-site parking is very limited, so valet or hotel parking needs to be done.
The only exception was breakfast, though the breakfast was ok, the staff was a bit bored and it is always useful if you see a smile in the morning, but we did not get one.
| 4 | null |
Home away from home....
Remarkable-- a serendipity find in Philly. From the first moment with the front desk staff, the spacious yet comfy room, and included meals-- what a remarkable place. Everyone was helpful, the room had everything for a comfortable stay-- even a ceiling fan- how did they know? The staff was stellar, going out of the way to provide helpful directions and provide a hearty welcome and support during the stay. Full breakfast, and a tasty dinner. What a concept! This is definitely "Hotel Possible!"
| 5 | null |
Poor quality, bad service
The hotel and its interior did see better times. Room was clean, but carpet was worn out, bathroom faucets were broken. No internet connection in the room - the technician said that it's not hotel's problem as it belongs to a third-party.
Avoid this hotel, you may get much better price/value elsewhere.
| 2 | null |
Totally average
I was staying at this hotel for a conference that was across the street at the Sheraton. I chose the Hilton instead and regretted that choice. There is nothing wrong with the Hilton, the staff was friendly and the location is good - but it's starting to look a bit rundown and the overall vibe wasn't great. The workout facilities were pretty basic and the view from my room was nothing special.
All of that said, it is clean and the location is excellent. If you can get a good rate there is nothing wrong with it but not as nice as the Sheraton across the street.
| 3 | null |
Lovely hotel, but avoid room 630.
We had stayed at the Michelangelo before, and were expecting a nicely appointed, quiet room in a hotel with a great location near the Theater District. To our surprise, the front desk staff assigned us to a room that smelled terribly like mildew, room 630. When the bellman came up with our luggage (Joseph, very helpful), he was not surprised that we were changing rooms, and said he was sure we would like our new room better. Our new room was fine; nicely appointed and quiet, as we expected.
The staff was very quick to reassign us and our new room was lovely. What we don't understand is why they would assign anyone a substandard room in the first place when other rooms were available. However, everyone at the hotel was very courteous to us throughout our stay.
| 4 | null |
Great Experience at Grand Hyatt
Stayed here for a couple of nights in August: fabulous location, next to Union Square and not too hard of a walk from the Powell St. BART Station. Room was spacious enough and beds comfortable. Front desk very professional. Heard some street noise but don't think that can be avoided downtown. Had a band playing one night at Union Square and we could hear it from our room but it quieted down by the time we went to bed. Still doing some renovation but was barely noticeable. Booked a room that included breakfast for an additional $20 and boy, was it worth it. The buffet was excellent and I think I had the best french toast ever from their kitchen! Only thing is that I thought the internet was included and it wasn't but since I had an I-Phone, it was OK. Will clarify that detail next time. All in all, it was a great experience for us and I would highly recommend the Grand Hyatt.
| 5 | null |
Armless Doormen
I have now stayed at the Essex House under three different owners. One day someone may get it right, and perhaps it will be JW Marriott, but they aren't there yet. I hoarded a large number of points staying weekly at a Marriott Residence Inn over the past years, and I cashed them all in for two nights at the Essex House. Forty thousand points for each night. Alas, JW has not yet readied the Essex House for the usual Marriott member perks, like the Executive Lounge with a breakfast. Ms. Lindsay Myers, the Assistant Front Office Manager, kindly notified me by email of this a couple days prior to our arrival. In lieu of the usual perks I am provided with 2,500 Marriott points per night spent. I wonder where 2,500 points will get me a Marriott room? Gary, Indiana? I had requested a park view. No dice. In all fairness after some wrangling I was provided with a spacious and comfortable junior suite on the 30th floor. Excellent water pressure in the shower, nice bed linens, and unobstructed city views. Formerly the Essex House rooms were worn and weary. No more. The doormen may actually have arms, they just don't use them. My wife and I arrived arrived in a light rain and our talkative driver overshot the Essex House entrance and let us off a few doors down. We pulled our suitcases along the sidewalk and like struggling monkeys got them through the revolving door while the doormen in front of the hotel were lost in philosophical thought. Morning check-out was painfully slow due to understaffing of the front desk. Obviously the Essex House has an excellent location, and Marriott has taken steps to rescue the hotel and reverse the downward slide of the previous owners, but work remains to be done on the service side.
| 3 | null |
Great Hillcrest Location
Sommerset Suites is great for a short or extended stay. The staff is welcoming and friendly, and the rooms are large, clean, and comfortable. Having a full kitchen with dishes/utensils is an extra bonus. The location is excellent for any business or attractions in the uptown or downtown areas.
| 4 | null |
very bad place to stay
I will never stay at this hotel again. My company pre-arranged this room for me and I have told them not to use this hotel anymore either. The lamp on the desk had an outlet to plug in laptops and apparently there was not enough power output to work my laptop. I have a normal Dell laptop and I was getting the message that the battery could not charge due to a power problem. I got this same error from the plug by the bed, as well. The "smart" chair was too far away from a plug and was not even plugged in, so I couldn't try to use that either. Finally, I was able to locate a plug BEHIND the bed mattress that actually did work. I had to pull out the mattress to get to it. I have never had this problem using my laptop anywhere else. So, I had to sit at a bed stand and try to get work done. There was an electrical extension cord running along the floor as well. The bathroom light would take more than a minute to turn on at times, if it turned on at all. I had no ice bucket in the room when I got there. The parking is $10 a day, no complimentary breakfast, and you automatically get charged for the daily business journal. There are much nicer places to stay in Jacksonville for less money.
| 1 | null |
Pay for internet
The hotel itself is very beautiful...and the rooms are ok, but average compared to other hotels that are less expensive. King size bed is comfortable. We have. View of 6th Street which was awesome, but the group we were with were on the other side of the hotel which had the view oh I-35 and convention center. So if you are looking for a view, then I would definitely ask for a room facing 6th St. The staff is very pleasant and helpful. The only big complaint is that if you don't have the Hilton HHonors or AT&T then they charge you $13.00 a day for internet in your room. However, they have free Internet in the lobby. But, who wants to drag your laptop down there? On the rewards card you have to earn your points to a silver or bronze level before you can earn free Internet. This is done by staying in their hotels.
| 4 | null |
very nice
This a very nice La quinta the excutive king suite is large. The breakfast is standard la Quinta ok but nothing special. The room is motel clean and staff are very nice. No phone book in room so quests can make dinner reservation so I went down stairs and was told we dont have any and we took them out of the rooms and was offerd a dominoes delivery menu it would be nice if quests had a phone book to call a quality resturants to make reservation or take out or what ever. This La quinta is nicely located downtown and safe, a little to the exspensive side for a la Quinta but its downtown. We would stay again.
| 4 | null |
I cannot move and my back is soooo sore!!!
We stayed here after arriving from Hawaii and driving from LA all in one day. We had three adults and one 13 year old in our group. We were charged and extra $60 for the extra adult. When we arrived we were given a 160 square foot room. We could not even walk around without stepping on each other. After complaining and told we would have to pay another $40 per night we were given a larger room with one king bed and a broken sofa sleeper. My daughter fell thru the bed and when we looked under the mattress it had been tied with a wire bread tie! Yes that is true, $$$$$ and we get a mattress held in place with a bread tie. What a rip off!!! Don't stay here or you will be very disappointed!!!
| 2 | null |
Made the right choice.
With so many hotel options in Boston it took a while for us to decide on The Lenox Hotel. The staff starting with Ashely who took our reservastion, the doorman who greated us upon arrival, different staff we passed in the hallways,Kristi (concierge)who gave great restaurant suggestions and ending with the gentleman who brought our car from the valet parking when we left were all friendly, knowledgeable & helpful. The location is wonderful. Just steps away from restaurants, the "T", shopping and historic sites. We had a corner room that was spacious and very clean. Some reviewers commented on the furnishings being outdated. We thought the furnishing fit the style of the hotel. Modern day cookie cutter furniture would not fit the old world charm of the Lenox. The bed was quite comfortable and we did not hear any noise from outside our door or from our neighbors. We did not find the bathroom to be too small. In fact we found it qute spacious with lots of counter space and shelves to put our toiletries out on compared to many historic hotels we have stayed at. If you are looking for a sleek modern hotel in Boston do not pick the Lenox. But if you are looking for a charming old world historic hotel with fantastic service and one of the best smelling lobbies around then I would highly recommend The Lenox Hotel.
| 5 | null |
A fun hotel
The staff are friendly and helpful. Upon check in we received a complimentary upgrade. My daughter received a coloring book with crayons from the front desk at check in as well as a nice bag that proudly displayed the logo of the hotel. Upon request, staff brought a mini-fridge to our room for us at no additional charge.
Each time we would enter or exit the hotel bell service would carry our daughter's stroller up and down the stairs which was very helpful.
The hotel rooms are clean and comfortable. I have heard from other travelers that space is an issue in New York, but we did not feel cramped in the room. The room was tastefully decorated. The hotel has made efforts to improve closet space by adding shelving and increasing overall storage space.
The bathroom is decorated in a modern style with mostly stainless steel fixtures. We only had a shower stall and no bathtub which was a surprise.
For those traveling with small children, there is a nice grocery store across the street on Broadway where you can purchase snacks, breakfast items and spectacular fresh fruit. Much more than that available for purchase it is worth checking out. It is extremely convenient if you come from a family of snackers.
We would definitely stay at this hotel again the next time we are in New York.
| 4 | null |
Dirty room
The linen of the beds looked grey and dirty, it was abhorrent.
The top of the bathroom was leaking while somene was taking
a shower in the room upstairs.
The bathroom was partly with fungi points.
| 1 | null |
Dark
We didn't have a good experience in this hotel. The room is dark, we barely could see what we had inside of our suitcases. It seemed like we were on a vampire's movie… what was great was the free wifi. Its near the Staples center, but we didnt have much to do on nights near the hotel. I would not reccommend it, it was not a good experience!!
| 2 | null |
Disgusting.
This hotel was absolutely gross....Booked the hotel online. It stated pets were allowed. Got to the hotel and a sign stated "NO PETS"....I told the lady that it stated online they were allowed..she said "oh, it's a new policy and it wasn't changed online yet"....ok whatever. Walked into the room and it smelled like urine....disgusting smell. Found hairs in the shower...power went out in the bathroom and vanity area for about 3 hours...in the morning, made it hard to get ready....The bathroom had a broken door. Just a dirty dingy place. The so called "Continental Breakfast" was a joke...nothing to choose from, out of milk....we walked out and didn't take advantage....My recommendation is if you want a dirty room, choose this hotel. Oh and it cost $190 for two nights! On the bright side....the room was quiet and the bed was okay comfort wise!
| 1 | null |
Worth considering
This Hotel is adequate. We stayed here for 3 nights in September 2012. It has no in room tea or coffee making facilities. Room was a good size. Bed was only ok. Staff were wonderful and always polite and pleasant. The lobby is lovely and relaxing and they obviously try to make guests stay a positive one. Its situation is a bit dodgy looking but we had no trouble with the people. It is conveniently located. I did not try the dining room so I can't comment on it. It was a bit noisy some nights out on the street but I wore earplugs, mainly because of my partners snoring, so I wasn't unduly affected by it. Plenty of hot water and good sized bathroom. Shower over bath tub. Soap and shampoos provided. Overall it was a good hotel to stay in for the price and we were only there to sleep.
| 3 | null |
Don't Waste Your Money!
Bad hotel! Main lobby and location were very nice so thought we made a good choice - WRONG! 45 min to check in, once we got up to our floor very little light, old dated halls and damaged walls and doors. We opened our room and I was shocked! Mold everywhere, especially in the bathroom - so bad there were holes in the walls from water damage, sink was not attached to the wall and piping to the sink was rusted so our sink leaked and had to put our garbage can under so the floor wouldn't be soaked, the hair dryer holder was the back of the toilet, tiles broken and molded, hair on the floor and in the shower (which I find completely unacceptable!), closet door wouldn't open as the furniture was in the way because the room was so small, in the dresser the drawer bottom was broken so had to be careful on how we opened it and couldn't put anything of any weight in that drawer, carpet filthy, no pictures, and bedding was something to be desired, air conditioner wouldn't shut off and even if I wanted to the words were all worn off so I couldn't tell what I was doing with it and this was all in the first few minutes! As for the checkout, even more painful! 1 hour and 30 min to check out and then we went to leave our luggage with the bell desk and they told us we need a ticket from the front desk (at a cost of $4/bag which wasn't a big deal - the line up was!) Never staying there again and would never recommend anyone stay there either. Unbelievable that they can get away with lack up upkeep because it is NYC and it's location - brutal.
| 1 | null |
Clean and Safe but Take Earplugs
We stayed there on a recent weekend. The facility was clean and the staff friendly. Beds were comfortable. There is free high speed interent, which ran slow. The computers in the lobby are reserved for airline personnel only (excpeting printing boarding passes). Breakfast was pretty standard for the chain: waffles and biscuits and gravy were the hot items with the usual juices and coffee and cerial and baked good. Nothing special but quite acceptable. The main problem was that our room faced I-70 (south side of building) and this was very noisy. Earplugs would be a must--and usually airport motels are better soundproofed. Our friends stayed on the north side and it was not a snoisy for them. We also had a lot of problems with our key cards not working, which was reported to the staff. This is a good location for the airport and downtown (we went to the zoo). There are two sit down restaurants within a short walk, as well as a Jimmy Johns and a Speedway for snacks. This is an acceptable place but we may choose another loaction in future due to the road noise. It was a good value at ca. $60 before taxes per night. Rooms also had a microwave and refrigerator, as well as a good sized workdesk.
| 3 | null |
Great location downtown for business or pleasure
Great location downtown for business or pleasure. Very close to business district, Pike's Market, and great shopping. Very friendly and professional staff. Room are clean, very nicely decorated and modern. Hotel has a very nice gym toward the top floor with great views for workouts.
My room was a little loud in terms of hearing hallway noise because of space between bottom of the door and floor. Was fixed by putting a towel there that dampened the sound.
| 4 | null |
Avoid at all costs!
I stayed here the weekend of the 75th Anniversary of the Golden Gate Bridge. Check in time is at 3:00pm. The time I actually checked in was at 4:30. The manager is a nice guy, but his staff is horrible! When we got our room key, the maid was outside of our room talking to a friend and co-worker and wasn't even trying to get our room ready. We asked is it ready and how long it's going to take she just said, "no" and continued chit chatting away. Unbelievable! I ended up asking for another room, luckily there was one that was ready. The parking is horrible, tight spots and definitely not enough if all rooms are booked. The location itself is central to just about everything, but it's in a horrible area. There was a bum outside our room drinking and making a ton of noise and the smell of someone smoking marijuana came into our room. The room itself is very plain and in awful condition. I was scared someone was going to break into our room because the doors have huge gaps in them. It could easily be kicked down if someone wanted to go in. There was also mold on the walls that was simply covered in paint and to be honest, I wish I spent a little more for something nicer and in a better neighborhood. I would not recommend this place to anyone. Not worth the price.
| 1 | null |
Clean and Quiet
Our room was very clean,comfortable, and quiet.
The elevator worked well
There was enough trash bins around to put your trash in
The parking spaces were limited
Food place in the same location for purchase
Breakfast wasn't anything really special, but at least there was hot coffee,juice,milk,muffins and tea
| 3 | null |
40th Birthday Spoilt by Staff Incompetence
I had a fantastic trip to NY for my 40th birthday but it was somewhat tainted by the experience that we had at this hotel. Even though the hotel is comfortable, the staff were arrogant and rude. They put a hold on my card for all three nights not once but twice (2 x 3 night hold or 5 times what we owed them) even though they had already been paid for two of the three nights which is essentially fraud. My sister had told them before we arrived that I had an allergy to feathers and they needed to change the bedding but we had to drag them up late at night because they had not swapped out the bedding that they said they had done (the guy that finally came up slammed the bedding down on the bed like we were the ones at fault). After my wife and parents were kept up until 3 or 4am in the morning because of the noise coming from the bar 9 stories below and the lack of insulation on the windows, we were left with the distinct impression that the bar and restaurant were the most important parts of this business and the hotel guests were an inconvenience in the staff's indulgence and investment in this part of the business. For 300 or 400+ a night, better find a hotel that actually values you as a guest for important family occasions and is not looking to rip you off.
| 1 | null |
Hotel Hell !!!
Please everyone, if you can read this before you stay at this location, please read. This place is very dirt. Paint peeling off the walls. I had to have someone come and spray my room twice because of bugs and ticks. The bathtub had no stopper so they told me to use a towel to close the whole. And get this. A big huge rat decided to join the party by jumping in the bed after everyone was asleep. Please run the other way.
| 1 | null |
exceeded expetations
Service was quick and efficient. Very clean, a must with me. The location is the best at the airport, within walking distance of gate one. No need to walk because the shuttle service is quick and efficient.
| 5 | null |
Not "Oh NO" but not "Oh WOW" either
Sort of a European modern hotel, in a location very convenient to LA Live. It was clean, with "techno lighting" which I'm not a fan of. There is a $12 daily fee for "FREE Wifi, water, newspaper (which I never saw), Golds Gym (I didn't like the idea of walking around that neighborhood at 5 am), free continental breakfast (a few sweet rolls, bagels, generic tea, coffee...no water, no servers so dirty plates were left behind), free local calling. Rooms were more form than function. Bad lighting in the bathroom; no kleenex, hand-held shower that was VERY difficult to use; air conditioning that was either on or off (you couldn't regulate the temp), small fitness room that actually wasn't too bad but pretty tight and no light weights, only a few machines. View from my room was a cinderblock wall. Not really a BAD place; very friendly staff and knowledgeable about the area but not my style. Probably better geared to a younger set.
| 3 | null |
Nice hotel
The hotel rooms are suites, so you are able to spread out a bit. Breakfast and light dinner w/drinks M-Thur, so even though rooms are a little expensive, if you factor in those two meals it's not too bad. We stay here every year-the property is clean and well kept and we like the location. Close to Broad Ripple and the mall at the Crossings.Staff is very nice-we've been going 4 years in a row and never have had an issue. If you are looking for a place to stay in that area, I would highly recommend this place.
| 4 | null |
UT Martin Dance Group
I wanted to share with you what a wonderful experience we had when we visited the hotel last week. We were there for five days and each day we felt catered too. Each question was answered professionally and promptly, beginning, Janiris in reservation, then Massy greeting us as we came into the lobby (he is a magic man!! I firmly believe he can handle any question thrown at him with ease, the two nice ladies at the front desk on March the 4th at 1:00 P.M., to Elbah and LisaAnn in the restaurant area, Jackie, Channell, Engel, Danny, each day and each shift the staff was so helpful. I'd like to extend my thanks to the management staff who hired this fantastic team. We will certain be back and we will share this new found hotel opportunity with our friends.
| 5 | null |
Not a destination hotel, but adequate for a safe place to rest
Stayed here while attending a conference in Jacksonville. Friendly front desk clerks. Clean, quiet, nice variety for breakfast. Room was very clean, quiet, and comfortable. Not a glamorous hotel, but I felt safe there and got the rest I needed between midnight and 6 am for three nights. Well worth the money. Appreciate having fruit and oatmeal as options for breakfast instead of just empty, sugary carbohydrates. Would recommend this to other travelers.
| 4 | null |
On Oasis
My husband and I booked a summer getaway at the Grammercy Park Hotel. We loved everything about it...pulling up to the pretty front, the lobby, our room, the bar and definitely the location. We were all over the city and were so happy to come back to the quiet block in the beautiful Grammercy Park neighborhood. And everyone who worked at the hotel was welcoming and helpful. We can't wait to come back.
| 5 | null |
Fantastic!
I had never stayed in an Omni hotel before but after this wonderful hotel experience, I will definitetly be putting Omni on my preferred list. Everything was clean, classy design, updated. Gorgeous rooms, turn down service, great wine bar in the lobby. I usually don't like hotel food at all but even their food was wonderful. I ended up eating at the hotel every night.
| 5 | null |
Wooden screen door welcome!
Went here with my young family to tour Chicago for some fun. Was greeted by a wood screen door?!?!? This place is old, run down, and has a wood screen door for the entry. The lobby is NOT air conditioned is old and crappy. Crappy location near Union Station and did not feel safe checking my bags or walking the streets near the hotel. That is what you do in Chicago is walk the streets and we would take a cab from the hotel to a 'safer spot' to get out and walk. People save up money/vacation days all year long to go to nice places to vacation. Don't go here. The rooms and the pool were actually nice, so I won't give an all bad review. Will I stay here again . . . NEVER! Did I feel safe as a mom with my kids (and husband) . . . NOPE! Won't stay off Michigan Ave ever again.
| 1 | null |
Call the police .. blood stains on the rug ..
What an awful hotel ! .. To be honest, all you want from a hotel (especially when staying out late the night before) is that it IS CLEAN.
This hotel was not. While checking in, the lady at the front desk was not helpful (had booked a doublebed room, but ended up in a single bed & sofabed). The sofabed leaned about 45% pulled out, burnmarks all over carpet, and so much blood stains you would assume someone died there before..
I still have a yucky feeling, when thinking about that I actually prepaid 2 nights at this place.. Let's say it was not a big question to have a couple of extra drinks out, because you needed it to sleep there..
The pro's though:
- Close to a BK, Shoneys & Boardwalk Billy's (if you are a student, there are nice clubs and bars around and parties will be good I'm sure).
The con's:
- The hotel
| 1 | null |
We would expect more from this kind of hotel
Reception personnel was freindly and welcoming.
Rooms need an uplift but beds are comfortable.
Breakfast destroyed all our expectations. There was a hygiene issue. The meat served was cold and i got sick from it ( gastro-enteritis ). There was a tray with dried scrambled eggs that had remained open. A bag with bread inside was just lying around between the food trays. It was not clean. The waiter working that day was not friendly.
So, stay in that hotel for a sleep, but do not take breakfast there and go to another more fancy place.
| 2 | null |
Excellent hotel, poor location
I was booked into this hotel by my company for a large conference held at the convention center. Location was a big issue for me. Overall, my stay at this hotel was excellent, but the location caused the rating to go down. The hotel is stylish, clean, and comfortable. I had an updated room with a good view of downtown (14th floor), with excellent amenities and a wonderfully comfortable bed. I do not like the fact that there are no fitted sheets, but I find that in many hotels, and can only assume it is easier and cheaper to maintain.
My room overlooked the train track, and the noise was surprisingly high at times. If you are a light sleeper and go to bed early, then you should get a room that does not overlook the train track.
I did not eat at the Wolfgang Puck tower restaurant, but I did have breakfast and dinner at the hotel restaurants. Both experiences were excellent. The dinner was an elegant pizza, recommended by my waiter. The breakfast was good, as well.
If you are interested in sightseeing in Dallas or attending events at the convention center, I would not choose this hotel unless you have a car. Yes, it is rather close to the train station, which could be a plus if you are using it. Otherwise, it is a long distance to walk to restaurants and the convention center. Perfectly possible to walk it, but not a scenic nor a particularly safe walk.
| 3 | null |
The best!
Visiting Washington DC with my 17 year old son, I wondered where to stay, I chose here and the hotel has spoilt me (us) for the future. It was wonderful. From opening the doors and walking in, to the delightful and extremely comfortable room, to the superb restaurant, to the brilliant staff, I can't possibly find fault. As everyone else said it's in a brilliant location, how wonderful to see the White House so close. Its also close to everywhere else you could wish to visit. My son is a picky eater yet the dining staff made great suggestions to him and he ate well all the time.
We had such a good time and I've no doubt we'll be going again. I'd thoroughly recommend tis hotel. Its very special and long may it stay like this.
| 5 | null |
Big rooms and clean
I will stay again! very nice Hotel, clean and big rooms, the only problem is they did'nt include the internet, but the breakfast is free.
| 5 | null |
LUXURY and SERVICE PLUS
WOW..What can I say.. I just spent three days at the Boston Harbor for the Seafood Show. It is an amazing property. Service plus. The concierage knows where to eat, can get you tickets to anything and can hook you up with a car on a Sunday morning when no one is answering their phones. Centrally located, and I mean Central. Walking distance to anywhere downtown. A bit pricey but well worth it.
| 5 | null |
Impeccable rooms, impeccable service!
We made our reservations with our Amex card and got a free upgrade and USD$300 of credit to use at their restaurants and spa. The rooms are impeccable and divine and the service is second to none. I was thoroughly impressed.
| 5 | null |
extended new york holiday
We've just returned from the Christmas atmosphere of New York and our stay at the Distrikt. All previous reviews seem to rate the hotel but not the immediate environment. We loved both. We asked for a room more to the top of the hotel and got the 32nd top floor. Perfect. The room was adequate for our needs and we stayed for 8 nights and didn't feel uncomfortable at all. A large bed, a 37" tv, very good heating and enough storage for our clothing and kept very clean everyday. All desk staff were helpful, courteous and friendly and in the lobby there was a free coffee machine in the mornings and mulled cider in the afternoon.
The hotel lies between 7th and 8th Avenues. On the opposite side of the street is the blank wall of the Port Authority Bus Station and just down the road is the parole office. A queue forms there in the mornings but it is not threatening. You're within easy walking distance of Times Square, the Rockafella Center etc but I also liked heading in the opposite direction to 9th Avenue where you are in perhaps more of the real New York and where there's a whole range of restaurants.
| 5 | null |
Would Not Stay Again
I will start this off by tipping my hat to the staff. They were professional and helpful. After that, down hill. My first room, which I stayed one night was to simply state, disgusting with paint peeling from the walls and ceiling onto the beds. I was afraid to put my luggage anywhere other than the desk for fear of bugs. I barely slept at all that first night due to noise from outside and just from thinking of the bed bugs that I know must have been there. In the morning the front desk heard me out and provided a different room which was slightly better but not much. The carpet was a bit cleaner and the bathroom had been upgraded. When I paid $109 per night I was not expecting much but what I received was far less. The only saving grace was this was a guys weekend as we were in town for a concert. If I had brought my wife there she would have filed for divorce.
| 2 | null |
Try harder
Bottom Line Up Front: Poorly designed rooms with a severe lack of attention to detail mixed with a "per device" fee for internet leaves this hotel in the overprice and underdeliver category. Saving grace, location.
This was my second stay at this Hyatt and while the first was forgetable this one actually sank down on the totem pole to a place that will be memorable for unappreciated reasons. While hotels in NYC are expensive the Hyatt is tipping the scale a bit to charge at this price point. The lobby has a very cool vibe but is quite small and often seems to have events going on in half of the space, so if you want to just sit and enjoy the energy of New York in the lobby, you can forget about it, becuase you won't find space to enjoy the opportunity here. While I travel for business and often pay hefty sums for wifi, I was blown away at the "per device" fees that were charged. When I complained of the per device fee the charges were reversed, but honestly, getting me once at 12.95 per night should suffice even the most greedy appetites. While the hotel indicated it was a service provider issue, it is happening at this hotel, which makes it a Hyatt issue. Similar to others I found some of the managers etc. to be less that guest friendly in their understanding of my dissappointment and concern. It seems that apologizing is not a standard practice, which for these rates I would expect a much more refined and worry free experience.
Moving onto the room, it was well appointed with some interesting furnishings and the standard enjoyable bed. However, it seems that this is the end of the experience. They have a nice "green" feature that turns off the AC/Heat whatever when you leave your room for an extended period of time so when I returned from working all day I came into a soggy room that still felt like the humidity from the shower I took in the morning was lingering. I am glad to be green, but I would prefer to be comfortable at these prices. Secondly the bathroom seemed to be created with short people in mind (I mean my mom short, at 4'11") The toilet abuts against the wall which has a shelf that I nearly knocked my head on several times. A taller person may find that this shelf gives them a nice bruise on their spinal cord, should they want to lean back. The angular furniture, while beautiful, is not functional it has sharp drawer handles that I cut my foot on and hit my shin against. I found cobwebs. The bed was poorly made. The bathroom never felt clean. Severe lack of convenient outlets. And finally, the lightswitches were designed by George Jetson, I really wish he could actually tell me how to use them!
| 2 | null |
Beautiful Hotel in the Theater District
Another great Kimpton property. Our room was beautifully decorated and in perfect repair. It was a nice sized king with a wonderful window seat that was the size of a twin bed. It was fun to perch there for a while and watch the city. The complimentary wine hour in the lobby was great and included live music. Parking in the hotel lot is a steep $48 for 24 hours, you can do better by finding a different lot online. Breakfast in the hotel restaurant was good and the service was pleasant. The location is great, within walking distance of Michigan Ave. shopping, Millenium Park and the Theater district. We will definately go back.
| 4 | null |
Average Convention Hotel
The location is good if you plan to attend any convention...
The lobby looks good, the rooms not that good...
Room service when there is a convention is always overworked and mistakes are common...
I'm still waiting for them to replace the wrong delivery of my breakfast...
Average everything; no convention; don't stay there...
| 3 | null |
The Inn On Broadway in San Francisco
I really thought we would be staying at great place after reading the reviews of this place. The owners must of been the ones writing the reviews because the reviews were not very truthful. The things wrong were: old place and not very clean, no parking, unsafe neighborhood, the walls were so thin we could actually hear every word and noise made from the next room, room smelled like mold. Good thing were: great shower and very friendly young guy working the front desk in the mornings. Not worth the money at all. I think a Motel 6 would have been better!
| 2 | null |
Poor Service and absence of leadership
1. My wife and I tried calling room service three times and no one would answer. Also, no menu in the room. Tried to call front desk, no one would answer after calling multiple times.
2. Went to resturant to speak with a Holiday Inn rep to place an order for room service and the indvidual had her kids at work with her in the dining area. She stated that there was only one cook and that the room service would take an hour.
3. Spoke with lady at front desk and asked for a manager on duty, she informed me that there were no managers on duty during the weekend and they needed time off too.
4. My wife and I stayed 2 nights and when I looked at my credit card statement we were charged for 4 nights. I have challenged the charge with the credit card agency becuase I have been unable to contact the manager concerning the overcharge after leaving 3 messages on her voice mail.
5. In the future, my wife and I will stay at the Hilton across the street, the room charge is the same, they offer room service and they have a manager on duty 24-7.
| 1 | null |
Restless trip!
We stayed here on 1/27/2012 and 1/28/2012. The first night was fine. The room was nicely done and it's a very pretty place. The second night we were blasted out of bed at 2:30 by a tremendously loud party that continued until 4.A.M. We kept thinking it would be over any minute but no such luck. I didn't call the desk because I was not wanting to wake my husband by turning on the light if he was sleeping thru this but found out the next morning he was awake for hours too. Told them at the front desk at checkout. They said they hadn't heard anything. Said I should have called them. Obviously nobody minds this place at night. They blamed it on students. They didn't offer to reduce our rate and I won't be back.
| 2 | null |
Terrific room and service
We always stay at Hampton Inns (as long as there's one where we're going). This one started out exceptionally well when we got upgraded to a suite upon arrival. The staff was extremely friendly, and the location is terrific if you want to be in the part of Charlotte that has a lot of restaurants within walking distance.
They have the delicious cookies typical of most Hampton Inns, but be forwarned that they put them out around 12:30pm instead of the more typical 6:00 or so. We were very pleased with out visit.
| 5 | null |
Not A Fan
Just stayed here, and was completely underwhelmed.
The room (they call it a mini suite) was adequate. Small but that is to be expected in a city hotel. However there were so many things wrong I doubt I would stay here again. The bathroom was filthy. The tub was a whirlpool but there was no way I would ever put my naked body on it's surface. The jets were literally black with mold as was the area around the outside of the tub.At first I thought it was discoloration but it came off if you rubbed it with your fingernail. The caulking around the tub was again all moldy and missing in places.
There was no toilet paper holder as it had fallen off the wall so the only place you could put the roll of TP was on the edge of the tub. The towel rack was literally hanging by a loose screw ready to join the missing TP holder I guess.
I guess that it was too much to ask for wash clothes. As none were provided.
When we got there a pen was jammed into the drain in the sink because this was the only way to get the water to drain out. In order to fill the sink you had to pull this slimy pen out and then jam it back in to get the sink emptied.
The heat was either on full force and the room was so hot your eyes dried out or off completely. The one small thin blanket given was not adequate.
On the plus side, we were able to leave our suitcase as early check in was not an option and were able to leave it again after our early check out time. Made traveling around the city much less cumbersome.
As we were here on a promo I was not as vocal as I would have been if we were shelling out the kind of money they charge per night.
| 2 | null |
poor service, sterile rooms
I wouldn't even write a review if they hadn't over charged me for my room, but since I have been making calls all morning to try and get this problem fixed, and while waiting for them to "get back to me," I will warn people that there are much better values out there than this one. This hotel has old rooms that are sterile and not very comfortable. The TV's are terrible and the shower was not relaxing. For the price I paid I should have stayed at the Westin, which is a much nicer room with a far better staff. Now I have to make some guy accounting understand what I paid for, and why the amount they are charging me is incorrect. If they would just look at the same receipt as the one I have in my hand I would think this should be cut and dry. It shouldn't even be a problem! But, instead I am sitting here waiting for someone to get back to me while they research this. I've stayed in a lot of nice hotels and this is the first time anyone has every had to research anything. Plain stupid if you ask me.
| 1 | null |
PLEASE DO NOT STAY HERE
We had a non smoking room... However our room smelled of smoke. Room was very dirty, bloody washcloth found in the bathroom. The rooms where outdated / warn-out. The bed was not specially nice / warn-out and had some old blankets. The shower was extremely dirty. The toilet was extremely dirty. Our room keys did not work... and had to obtain new ones.
| 1 | null |
3 People, ONE bed.
So, I booked a hotel room at the Warwick Hotel in Seattle, Washington. I got there with my 2 boys around 8:30 at night...they offer a "late" checkin, so I thought we were okay getting there at that time, since I had to work that day and then drive the 2.5 hours down there from Vancouver, BC. We arrived, checked in, went up to our room, and there was ONE bed. My 2 sons are BOTH over 6 feet tall, and there was NO way, I was going to sleep on the couch, or make one of them sleep on the couch, since I reserved a room that would sleep all of us. When I went downstairs to inform them, and ask for a different room, they let me know that if I booked through a 3rd party (Hotwire) then they only had to give me what was left, and not what I requested. Oh REEEEEEAAAALLLLLY?!?! So, I ended up having to pay $40/night for a room UPGRADE, because apparently THAT room (with 2 beds) wasn't "AVAILABLE". WTF. Nighttime front desk service was dismal. Daytime service, was lovely.
Oh...and...be prepared to spend $30 on hotel parking, PER NIGHT. Public lots only charge $10 overnight, and $12 daytime....so somehow, the hotels (who are taking all your money in the first place) can't give guests a rate break, but instead, charge even MORE.
Bad. Bad. Bad.
| 1 | null |
Perfect for our week in New York..
Just back from a week in New York. Booked this as one of the few that did breakfast and so glad we did. Here is my honest opinion..
There were 4 of us in our party, 3 in one room and I had one to myself. Looks nice enough from the outside but nothing overly impressive nor disappointing either. Very friendly and helpful reception staff sort out your room with speed and ease. I was on the 30th floor with great views over the city buildings. The room itself was modern and had a free safety deposit box which was great. Fridge/feezer and cooker ( which I didn't really use) and a very nice shower room.. The beds as everyone says are super comfy.. Built in air con which was lovely and the maids cleaned and changed towels and bedding every day. Large flatscreen tv and telephone too..
Free wifi in the hotel and internet facilities for those who need it..
Breakfast was very well presented and cooked with cereal, yogurts, fruit juices, coffee/tea, toast, bagles, fruit, cakes, cartons of milk etc. Eggs everyday which varied from scrambled to omelette.. Bacon and sausage alternate days with cheese etc..
Its a very busy hotel as you'd imagine and there is an overspill area in the bar so always got a seat no problem. Breakfast on til 10 which was good.
Got to keep our rooms on til 2 on the final day for free so ask about that.
Booked SUV to take us to the airport through the hotel too as had alot of luggage but no problem grabbing a cab if you want in the street outside.
The only slight negative was that you have to wait for one of the 3 lifts at breakfast sometimes due to the large amount of people but only 5 or 10 mins at most so a little patience is all thats needed..
Large mall opposite with Post Office and array of shops. Drugstore at the end of the street on the corner where you can purchase beer etc for your fridge if need be.
Walk to the end of the street and you're in all the action..
Would definately use here again if I were to return to New York..
Its definately a wee gem of a hotel.. :o)
| 5 | null |
Charming Hotel in Union Square!
My husband and I were looking for a clean, unique, and budget friendly hotel and Cornell Hotel de France was perfect! It is located right near the cable car stop and only a few blocks from bus and BART transportation (we didn't have a car so this was very convenient for us). It's location on Bush Street makes for less street noise and although you can hear a bit of traffic noise, it is minimal and relatively quiet at night. There is no air conditioning or fans in the rooms, although the weather in San Francisco was only in the 60's and 70's while we were there so you didn't really need it. Loved the old claw foot bathtub and antique elevator! The room was small (we stayed in a medium/deluxe room) but clean and comfortable. The bed was also very comfortable. My husband and I also really enjoyed the free breakfast--you had a choice of French toast or eggs with toast, hash browns and bacon. Along with that you could have oatmeal/cream of wheat and cereal. The French toast was fantastic! The hotel is located next to some type of strip club which concerned me a bit at first, but if there was not a sign above the door we wouldn't have even known that to be the case. No loud music or noise or noise from people outside. The staff was very friendly. The only disappointment was the fact that they advertise giving a AAA discount on their website but when I called, due to the hotel being almost booked, I was not given a discount. Because of the size of the room (they do have a large room--not sure what that's like), it's perfect for singles or couples but couldn't see it working for more people than that. That being said, my husband and I really enjoyed our stay here and would definitely stay again if we return to San Francisco!
| 4 | null |
Modern hotel, good location
First time staying in a Kimpton and couldn't have been happier with the experience. Hotel is in a good location downtown, maybe a block from Inner Harbor and 3 from Camden. Unique building, you have to go up a floor on the elevators to check in. The hotel is only one side of the elevators.
Check in was quick and painless. Very modern design in the lobby.
Room was a bit small, but very well put together and clean. Nice bathroom and shower. Large bed, very comfortable. 24 hour room service a definite plus, though we didn't take advantage. Also, the minibar was loaded with all sorts of cool things you don't normally see.
Price was a bit high, but I was there on a playoff game weekend, so I am sure they were elevated. Still, good value for money. Valet a bit expensive, and no self park, so might want to check parking in the area.
Would depend on price, and Baltimore has a few good hotels, but I would definitely stay here again.
| 4 | null |
Expensive but (almost) worth it
Stayed at the Hampton Inn Beale St. for one night on 1/11/12 on the way from Chgo to New Orleans. This location is, indeed, perfect for exploring Beale St. (which is right around the corner.) The entrance empties into a circle drive courtyard with numerous colorful flowers and a multi-spigot fountain emenating from the the brick drive at its center. This was the first clue we were in the South and on the way down to New Orleans. The hotel has a parking facility that adjoins the hotel, but it is shared with the public during events at nearby large sports venues, so it is only semi-secure & you may have to wait to get your car if a function has just ended. We had no problem with any of our belongings in the car or hotel.
This hotel is very contemporary, and you can see that Memphis, though struggling & a little down at the heels, is trying very hard to have a downtown resurgence. I walked one block alone from the Gibson guitar factory back to the hotel while hubby took the tour at Gibson. However, I am from Chicago & have street smarts. I did have to cross the street at least twice to avoid a panhandler & someone who appeared to want to approach me, and though it may have been Southern hospitality, I did not respond to a 3rd urban stranger who seemed to want to make conversation in passing. Common sense in any large urban area. That said, the genuine hospitality and polite gentility of the staff at this Hampton was a sweet surprise to this weary traveller. Not that Chicagoans are gruff (we are known to be welcoming as well) but this is where the Southern-style hospitality really shows. The young man who helped with our bags & valeted our car even provided an in-room fridge on request (guess it's not standard.) I've forgotten his name now (Jason?), but I made sure we filled out a compliment form for him as he was super polite, informative, and genuinely kind. Make sure you remember to ask for & fill out an employee compliment card (and tip where appropriate) if someone gives you really good service. (Remember, everyone these days is under pressure from their boss or corporate to perform perfectly. Their job or promotion may rest on you... but avoid being snarky rather than truly disatisfied--most people try their best...)
The room was quiet & appropriate temperature maintained, and beds here were very comfy. The breakfast was organized, prompt, and very good (the usual waffles, yogurt, cereal, eggs, sausage gravy w/biscuits, bagels, muffins, fruit, coffee/tea but very well-presented so it didn't seem "canned".) The eating area is designed to look like a large, high-end kitchen in a home. Tea & coffee is in the lovely lobby 24/7. There are tables & chairs & also a long, high-top, lounge-style set up in view of the massive fireplace, where several people were using laptops. However, for business travellers, there is also a computer office near the front desk with a copier that can handle large print jobs, computers w/internet, pens & notepads, post-its & paper clips.
I have two complaints. I always look for a hotel with a pool and/or hot tub when I travel because swimming really relaxes me & let's me know, "Vacation ON!" Despite the fact that I specifically asked if these amenities were working when I booked and before we left, I arrived to find that only one (feeble) jet in the hot tub was working -- so I had to be satisfied with a hot soaking tub. Even more disappointing was the fact that the "heated" pool was ice cold & could not swim in it. I did mention the problem to the front desk, but they seemed to feel it was something beyond their control and I got the impression it had been that way for a while. When you call the hotel, Hampton Inn has a recorded message that Hampton wants the guest to be totally satisfied or your stay is free. I was also double charged the $17 daily parking fee, which was promptly and politely refunded. I did ask to speak to a manager about the non-working pool & hot tub, specifically saying I did not want a refund, but felt that, despite the location, the hotel was pricey (about a $189 per night with parking) if the pool & hot tub weren't heated or working and a small accommodation would be in order. (We normally stay at Country Inn & Suites and this was our first experience at Hampton.) The girl on the phone apologized and said a manager would call me, but no one never did. These are the reasons I can't give Hampton Inn Beale St. five stars, despite the efforts of the staff.
See my review of Beale St. elsewhere on Trip Advisor.
| 4 | null |
Serious work needed
We stayed here for an extra long weekend. The hotel was a bit hard to find but the location cant be beat. Sadly that and the fact that the staff are pleasant is about the only good thing i can say about this place. Issues included:
-Old slow elevators (and almost no hope of elevator service when the rooftop bar is open)
-Rooms not fully finished (our room was missing a rod in a closet and had a box from some construction part or electronics shoved in the closet)
-Stained furniture
-Bed was bordering on uncomfortable but passable
-Staff were nice but not that quick or helpful
-noise from the rooftop bar
-rude and pretentious door staff from the rooftop bar in the way of the door to the hotel
All in all cant recommend this place but if you are looking for a trendy LOUD place to have a drink in Chicago maybe you should check ot the bar......
| 2 | null |
Pretty much perfect!
For first time in NewYork this is a perfect location - close enough to walk to many things and also near bus stops and subway stations. We had a corner king room - very nice, up-to-date, spotlessly clean, good-sized with lovely bathroom. Enjoyed having the fridge and microwave. All staff were friendly, helpful and welcoming. Loved the coffee, lemonade, cookies and jelly beans at the front desk too. Highly recommend this property.
| 5 | null |
Hilton Seatac
Rooms are comfortable and clean, location for the airport is great. Parking was $27 a night and cheaper to book your car in at an off airport park for the night and get the hotel shuttle to the airport. Wally park is right next door. The restaurant is nice but pricey. The bar service was very slow. 3 staff on the bar who just let you sit there. It looked like the bar staff were not allowed to serve at the tables even if the lady serving the tables is having a chat. Eventually went to the bar to get served. The check in kiosk is good and useful. The charge for in room internet seems unnecessary when so many hotels now include free wi-fi.
| 3 | null |
Nice stay in DC
Yearly baseball trip with 2 friends-area is easily accessible by metro usually. Nice room, convenient location-very walkable to Adams Morgan. Beds were comfortable, free coffee in the lobby. Nothing to really complain about. Free bottled water. Would absolutely stay there again.
| 4 | null |
Nice lobby, old rooms
The hotel was listed as a four star in many places, but was hardly that. The lobby was modern and seemed recently updated, however the rooms were very dated. I had a hard time believing the hotel was a four star. The heating/cooling unit was dirty, as were the curtains around it. The wallpaper in the bathroom was dirty as well. I got a discounted rate directly through the hotel website that I was thrilled about, however, I still had heartburn for paying over $1300 for 5 nights in such a hotel. The bed was very comfortable and the housekeeper was pleasant. The toiletries were also nice, however, those elements don't compensate for the old accommodations. Also, the elevator is a little weird and takes some getting used to. The location was great and the hotel staff was fairly pleasant.
| 3 | null |
New Onwer and new management have downgraded the service
I like the view on the Rockefeller Center and I have been staying there regurlarly when I came to New York, and that since 1986. But now there has again been a change in ownership and this hotel, which was known to provide a excellent service, has changed so much that I believe that my next stay in New York will be elsewhere.
I am not opposed to profits, but I believe that the owner of a 5 star hotel should not believe to retain that rating if the service goes down to that of a 4 or even 3 star hotel. The new owner should know (or learn) that guest satisfaction is essential for the hospitality business. If it continues like this, the guests will look for hotels where the service is worth the price paid.
Breakfast, which in early times was very good, has become appalling, the lounge has been replaced by rooms (since the lounge is an expense, rooms bring money), the evening room service has ben abolished, and this morning a member of the staff came in my room with clothes that should have been cleaned long ago.
I like a hotel to be clean and customer-friendly. So I think that next time I have to change. I also am amazed that apparently some people have made different experiences and I am wondering whether such reports were not written or sponsored by the hotel's new management.
| 3 | null |
Great location, affordable trendy hotel.
This was my third visit to Chicago and I was dying to stay the James. We booked 3 rooms for a bachelorette weekend and found a deal on their website for the last night free. I stayed in the deluxe double room which was a great size for us. The staff was extremely friendly and helpful. The amenities were gluten free and non-toxic- coming from the bay area, I appreciated that a lot! They were green friendly and dropped of freshly baked cookies from the restaurant downstairs nightly. Their gym was nice, clean and offered a variety of equipment. The restaurant was in a central location to the shopping in Michigan Ave. and the restaurants near the Loop. Also, Trader Joes and E-Leaven (health food restaurant) were across the street so we didn't have to go far for some quick snacks and meals. Loved this hotel and definitely staying again.
| 4 | null |
Stay away!!!!!
I've seen dumpsters in better shape than this hotel. May want to consider sleeping in your vehicle, as opposed to staying at this hotel. Where do I start?
1) TV was straight out of the 1970's, obviously garbage picked.
2) Bed, Carpeting, walls - never been washed - just disgusting.
Don't waste your time looking at this place.
| 1 | null |
Excellent staff, excellent views, excellent accomodations
I'm a business traveler and I spend a considerable amount of time in hotels and in the Chicago area and across the country. I am come to truly value the distinct experience I feel when I stay at Hyatt hotels. So when I meet staff members like Jason Jones who go above and beyond to bring quality and a smile while representing their hotel, I am assured that there are few and far options for me aside for this hotel for my business travels. The Hyatt Regency Chicago is truly and excellent hotel and I will undoubtedly continue using them for my future business and leisure travels.
| 5 | null |
RECENT TRIP
The overall experience is a postive one.The location is great, there is a wonderful coffee/bar area on the 2 nd floor, serving coffee and juice 24 hours,just what you need when jet lag kicks in and you are wide awake at 2am.
The staff are friendly polite and keen to help.
My only down side was i booked a limo tour in advance for my son and i.the hotel confimred all was in order when i checked in.However the car never arrived, both Hotel and limo service claimed it to be the others issue,
either way the car never came.
| 4 | null |
dont b fooled...
omg where 2 even start..this is the dumpiest hotel i have ever been in in my entire life..i brought my 3 daughters here 4 a family vacation hoping 4 some relaxing yet entertaining fun..we couldnt relax cus the room was so disgusting we didnt even wanna sleep on the beds let alone use the restroom..there was drink or food spatterd all over the walls the curtains or bedding hadnt been washed in i dont know how long..the carpet was filty n cobwebs all over..i complete dump..i felt cleaner out in the city then i did in the room..n the staff omg how RUDE!! n these ppl r supposed 2 b professionals i tell u there was professionalism what so ever..the receptionist was a complete b*tch..the housekeepers were just as bad..the only thing this hotel has goin 4 it is the lobby area that is nice but plz dont b fooled they share it with alot of other companies that r down in that part but as soon as u hit those elevators its all gone n ur on ur way 2 HELL..if ur taking the trains its nice cus its just a matter of a few steps from there n that was the reason we took this hotel..plz walk a lil farther n get something nice its worth it trust me as i wish i had...n 2 top it all off my daughters ipod was stolen from our room n nobody would do anything bout it...so there is nothin good bout this place save ur $$ n the aggravation ur gettin get from here n book somewhere else...
| 1 | null |
Exactly what it claims to be
The Pod is exactly what it claims to be.
It's a clean, neat, well located hotel.
Sure the rooms are small but that's made very clear in the photos and the name of the hotel.
They're very comfortable and well equipped.
The staff were all friendly. I had a problem with my safe and iPod dock and they were both fixed within half an hour.
The Wifi wasn't the strongest but it definitely worked.
The room was kept clean and for the most part, the hotel was quiet.
| 4 | null |
Stay Away
I travel extensively and have stayed at the W Hotel many times in the past. Yes the rooms are small but I always liked the hotel. However the last few times I stayed I felt like it was really showing its age and then when I stayed in May the plaster fell off the ceiling next to my bed while I was sleeping. I had noticed some stain on the ceiling when I arrived in the room but thought it was just age and then I heard a crash while I was sleeping and woke to find a good bit of the plaster on the floor. That is it, I will not stay here again until they upgrade the rooms and invest some money.
| 2 | null |
Can’t believe how dirty the rooms are
If you like mold, you’ll like this hotel. I booked 3 rooms to attend a weekend wedding. The shower curtains have mold at the bottom, so are the bathroom ceilings. The bath tub has black hair on the side. I guess the cleaning lady forgot to throw them in the trash. The wallpapers are peeling, and the bed sheet is thinner than a tissue. I was so embarrassed to have booked for my relatives from overseas for the wedding.
| 1 | null |
Great Central Location
Great place to stay. Room was good size with the very comfortable beds. The valet car service is a little high priced but excellent ,quick, and friendly service.The front desk was also very good.
Good central location with all part of San Diego just mins. away. Shopping mall right next door.
| 5 | null |
Worse than i expected
I hated this hotel. My room smelled humidity. The air condition is so loud. The area around the hotel is dodgy and far from a subway stop (15 minutes walking). The hotel and the rooms badly need renovation. Old furniture. Comfy bed. The cover and blanket always seemed wet because of the humidity in the room. So noisy because of the construction site in front of the hotel that starts around 6 am !!! hotel reception employees were ok. Some better than others, but not that friendly. Breakfast is average. Overall it is not horrible, but for the price i would not recommend it.
| 2 | null |
most overpriced hotel I have stayed at
The hotel is in an excellent location which is probably why it's so expensive. My boyfriend and I travel quite a bit and this was the most expensive hotel per night that I have stayed at (we were there for a wedding on a discount which was still expensive). It was the smallest hotel room I have ever stayed in. The room was nothing special and was too small to be comfortable. The toilet paper was horrible ... what are they spending your $500 a night on? I travel to DC often and will not stay at this hotel again. The Dupont in Dupont Circle is fantastic and a 1/4 of the price.
| 2 | null |
No A/C & No Sleep
Would not recommend this hotel to anyone. The air conditioning throughout the hotel did not work. It seemed like they either were very low staffed or just didn't care about their guests. The a/c in our room was minimal & when we told the hotel it was implied we might not know how to work the thermostat & they would send a technician to check it. Never saw a technician & it never worked properly. The toilet kept running after flushing and the fire alarm went off at 1:00 AM. As guests filled the lobby there was no apology or explanation. Asked for two extra pillows & had to call back 2 hours later & request again. After booking room & paying $472.00 in advance (non refundable) for 3 nights we had no choice but to stay there. My advice is to never prepay in advance!
| 2 | null |
Front Desk and Shuttle Service
We had a 6am flight and wanted to get to the airport by 4 am. The shuttle didn't arrive and we were told twice that it was on the way. The second time the dark haired man behind the desk said that it would be there any minute (4:30 am by now) and a cab pulled up. We assumed that since the shuttle was late , that the front desk sent a cab (at the hotels expense) to take us to the airport. My husband gave the driver a tip but was told that wasn't enough, that the bill was over $20. Being late, my husband gave him the money and we went inside to get our airline tickets. Upon our return to Indianapolis 3 weeks later, I contacted the front desk inquiring about a "scam" between the front desk man and the cab driver. The lady told me she would contact the manager and get back to me about this. She never called back. My husband and I have stayed at this Days Inn numerous times & couldn't believe that #1 the front desk didn't have the curteousy to call me back to explain and #2 that a cab mysterously appeared just when the man behind the front desk said someone would be there for us. We certainly don't feel that we should have had to absorb the cost of a cab ride when this shuttle was so late.
| 2 | null |
One-week stay in Seattle
Convient location, peculiarities of streets in or near the U-district notwithstanding. Convenient free parking a tremendous plus. Staff friendly, helpful. Room itself was adequate, served our purpose. Remarkably quiet a night, despite proximity to a busy street. Would have liked a little day-to-day variety in the breakfast choices. Overall, we were quite pleased with Travelodge Seattle University.
| 4 | null |
Over Rated
You would think this hotel would not be right off the 5 freeway and more towards the ocean but you would be wrong. The parking was atrocious, the rooms marginal (ours was cleaned and brought up to an acceptable cleanliness) but still needed updating for the price. The pool and hot tub area were nice. I did not eat at any of the dining facilities. Very overrated. I would think you could find a much better value for dollar spent elsewhere.
| 2 | null |
Horrible Service & Way Overpriced.
Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplaces which are right below the windows of the hotel. I called to co complain and they said they would send security, however, I heard the people carrying on for another 20 minutes. There was not even any free wifi included in this hotel rate. I was appalled. In addition 2 days after I checked out, they e-mailed me updated receipts where they erroneously charged me for parking ($51) and then it took 5 phone calls to get it resolved. NO ONE BOTHERED to call me back!!! I even left a message for the manager Mr. Wong with no response. My needs as a guest were clearly not important to them. When I finally got in touch with Accounting, she proceeded to lie and say she did not call me back because I did not leave a number, even though I left phone numbers to call back EVERY TIME!! This was my encounter with most of the people at this hotel. This is clearly a poorly managed hotel and I would not ever spend another night here even if my life counted on it.
| 1 | null |
Great location; poor service and amenities
Hotel St. James is just around the corner from Times Square; and a short walk to Rockefeller Center; you can't beat the location. But the hospitality of the staff was lacking; as were the amenities - no ice, no soda machines, barren (but clean) rooms. For the right price, I'd stay again. But the attitude of the staff really put me off.... therefore, I'd be willing to pay more elsewhere. Another plus - it is next to Cafe Cranberry - a wonderful deli that has all sorts of food and is open 24/7.
| 2 | null |
Make sure you know...
Massive property, but not impressed. Internet - get ready for fun. There is a guest and public. Guest will not allow Apple products to connect. Front desk said just hit connet a bunch of times and it will eventually work. We tried over 3 days 50 plus times. Shock - It didn't work. The only amazing thing about that is that we tried - 50 times. Laptop would connect eventually, but it is painfully slow. Just used my air card on it. Rooms are large and clean, however, you can hear EVERYTHING from your neighbors. Curtains closing upstairs, check...someone getting sick in the bathroom at 2am, check...oh, zipping that bag?, check... You get my point. Valet was a convaluted mess with more cars than the area can handle. Ocean view was great, but you hear screaming kids and people from the pool down below and music blaring at all hours from below or across the way. Room service offers nothing. Other than that, I would totally recommend this place. Moving to the Hyatt...the Hilton was booked.
| 1 | null |
Great Value
We stayed here to celebrate our 27th wedding anniversary. The front desk was ver kind and efficient. Our room was clean and large. Our only complaint was that the bathroom door wouldn't shut. It overlapped at the top about 1/2 inch. It wasn't a problem for us, but if you were travelling with a friend, it could be a problem.
| 5 | null |
Depressing
This hotel is dark, dreary and outdated. It looks like it needs a good scrubbing. The elevators are old, slow and noisy. The rooms are made up late in the day (if at all). You can tell that they are trying to spread the spa vibe, but there isn't enough fruity water and green apples in the world to make this hotel feel like a calming spa oasis. Plus, there is construction in an adjacent building that began promptly at 6:00 AM every morning. No need for a wake up call!
| 2 | null |
It was laughable
We reserved this needing an inexpensive hotel with airport shuttle. When we checked in I ask when the shuttle leaves for the airport. The old lady at the desk said we do not have a shuttle. After calling Wyndom rewards and her calling her manager it was decided that they could take us to the airport after all. Bad start! Then my wife wanted to use the WIFI for transportation info and was given the wrong password. The lady did not know the correct password to get on.
We went to our room which was a little shabby but we just wanted a bed and a hot shower. In the evening we discovered the broken toilet seat which skids off of the bowl. Then there was the A/C unit that sounded like the fan motor was coming apart. But the real kicker is the commuter train that passes by every hour and literally vibrates the building. It turns out this is only 30 feet from the rear of the hotel.
Shabby I could have dealt with but no sleep I could not.
| 1 | null |
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