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Bad room bad service and stuck here
After a late flight I checked in at just gone midnight to a bad mannered and hostile host. My room was small and not cleaned properly (toe nail clippings in the bath tub!) the walls are paper thin and there was an unlocked door to an adjoining room (I worked the lock myself). Due to the paper walls I've had no sleep yet thanks to the TV in the room to the right and the loud and rather brutal sounding argument followed by make up sex on those to the left. This morning I was delighted to find a malfunctioning bath tub and a shower that was unfit for use. The reception offered me some extra hand towels to aid my washing then basically told me to get lost. Would I stay here again? Hmmm I'd rather stick forks in my eyes. I'll be telling my company to never, evere, ever use his sh!te hole again.
DO NOT STAY HERE! | 1 | null |
Awesome!!!
My wife and I rarely get time away from our 3 children. We are Phoenix residents and decided to do a "stay"-cation at the Arizona Grand. It was our first time there. We had a great experience. We felt like "rockstars." We are considering making it a yearly tradition. | 5 | null |
Something Sticky and Bug Legs
Checked in very late (10 pm) for an overnight stay. Elevator was creaky. Room was musty. Old style tube TV. I turned down the bed only to find some type of sticky substance on the top bed sheet....pulled it down further and found 2 pieces of some type of bug legs between the top and the bottom sheet.... went down to the desk to ask for new sheets and they moved me to a different room. New room was cleaner and did have a flat screen TV but the A/C unit was very loud making it hard to sleep. Would not stay there again. | 2 | null |
A little Gem
This hotel is a little Gem in Chitown. They couldn't be more helpful when I stayed here in August. We booked our holiday with Trailfinders and they had promised us 2 separate rooms joining for myself, my son (2 1/4) and my mother. But when we arrived we had been put in one big room with myself and my son sharing the living room. which is NOT what we had specified. We were and still are very dissappointed with trailfinders!! The staff at the hotel were excellent and after a long delay and then a long journey over from the uk they sorted out 2 rooms next to one another very quickly. Jose on the front desk spoke with the manager and got the rooms ready for us very quickly.Even though they looked fully booked due a music festival on in the park. Which was excellent. Certain sections of the hotel are abit dated. But the staff are constantly checking you are happy and if you need any help. There is no restuarant in the hotel as such though there is one attached to the hotel which provides excellent breakfast,lunch & dinner. Though you are unable to take drinks to your room which i found abit frustrating after a long hot day. There are a few other places to eat close by and also some supermarkets like trader joes around the corner so you can stock up in your room. The rooms are nice and spacious. The staff were great with my son and made him feel special which for a 2 year old made his vacation! Tony the bell boy always said good morning and my son always called for him each morning when we left to go out. The hotel is a good walk to "the mile" but it is close to the park. The swimming pool made a difference to my son especially with the hot weather though I do feel they it is under utilised. I would stay here again. | 4 | null |
Best value in Midtown, completely remodeled, superior service
Forget about hotels with one name adjectives and brands that you have never heard of. Stick with Hilton at this midtown Doubltree that has been completely redone and you'll find the best value and service combo in Manhattan | 5 | null |
Excellent Style & Quality, Fair Price
This is one of the nicest hotels I've stayed at and should easily receive 4 stars.
They said my room recently got remodeled, and I was quite stunned by it. Very comfortable bed, classy and well-lit bathroom, large TV etc.
Also has a nice lobby, large fitness room, large pool (combination of indoor&outdoor) and the bar has a good selection of whiskies. Definite recommendation.
Only two small complaints: They didn't have slippers when I asked for some, and in-room WiFi is pricey (though free in the lobby). | 5 | null |
Worst Hotel I've ever stayed in
I checked into this hotel with expectation of staying 5 nights – When I checked in all they had was handicap accessible bathroom - not the best but I took it. Unbeknownst to me their handicap bathtub is 12 inches high so definitely no bath and shower head about 3 feet from bottom of tub – perfect if you are 2 FT 5 but unfortunately for me I’m 6’1
Also AC Barely worked – HOTEL UNDER REMODELING – Honestly not just saying it old carpet, Elevator slow and rickety – carpet worn. All o their employees smoke on door on side of building so SMOKE SMELL wafts into the lobby - may give you the impression that’s it’s a cigar bar but they don’t smoke in there just smells LIKE IT.
I lived with it through 3 night and then asked to be moved front desk asked that remove belongings from room I had to get laundry bags as my suitcase damaged and had not replaced yet - Manager told me to ask bellman he was no help pointed me in the direction of another guy who I asked for bags this guy was irritated that I asked but gave me 1 bag I told him I needed 4 bags so he slammed them on the counter I took them went to room packed my things brought them downstairs
Gave them to the bellman and he said we are not responsible for these as they are not in a suitcase I was so irritated I told him that I did not care just to take them and he told me not to get an attitude and that I was being disrespectful I brought up the that I thought they didn’t have to provide customer service because they were union – FIRST MISTAKE -
He was totally being rude, unhelpful passing the buck basically
I left but came back (I had just had my fill of bad service at this hotel) to tell the manager how unhappy I was with there service and that the bell staff were rude and in my anger called them [--] shouldn’t have said that but they honestly were sometimes even the most perfect people get pushed to their limits
Manager assured me that they would correct situation and have me in an updated room by the time I returned to hotel so I left and went to my meetings
What happened to CUSTOMER SERVICE THAT’ ANYONE PAYING $300 a night would expect? Do Holiday Inns not include in pricing? Seems odd that you wouldn’t every other hotel that I stay in does?
Is it because the staff is all UNION GUYS that only have to work at their own pace? Only do or allow certain things like using the luggage cart in the hotel? Is that UNION property? Not the Hotels? I really don’t understand and I wouldn’t consider myself slow but maybe I wear rose-colored glasses
When I returned to ask for my new room key they told me that they had made an executive decision to cancel the remaining part of my reservation and that I would have to find a new hotel when everything in NY booked
Staff Knew this would be hard as it was fleet week and everything in Manhattan booked that was less than $500 a night they knew that I could potentially be out on the streets of NY - luckily for me I wasn’t called the hotel chain that I stayed in most of the time and they took care of accommodations for remainder of stay – Lesson learned here – Stick with your Brand!!!!
I couldn’t recommend this hotel to anyone but if you do chose to stay here be prepared to possibly have to change hotels mid visit – Don’t expect ANY customer service and be warned that these guys stick together
This Hotel is at best 1.5-2.0 star Hotel | 1 | null |
Expected a little more
Stayed at this hotel 1/13/2012-1/15/2012 for a very good price, but that should have been my clue that this hotel wasn't up to even other Holiday Inn standards. We were awakened around 3am by the sound of a rodent either scratching or trying to chew thru the wall. Needless to say not much sleep was had that night. First thing in AM I noticed a small hole in wall by the radiator and paint chips, etc on floor, which weren't there before ( I would have noticed). So this is where "he" was! I went down and asked for our room to be changed which was done, but just knowing that a rodent was in one room and could possibly be in the new room, made for an uncomfortable stay. And they didn't even apologize for our inconvenience or seem sympathetic to our horror. LOL | 2 | null |
Not Your Best Choice in Del Mar - Needs Updating
Check-in: When we arrived at 1pm, the couple in front of me was checked in and was given a room. When I tried to check-in I was told my room type was not available yet and would not be available until after 3pm.
Upon returning at 3pm, I asked for a quiet room and they said they had no complaints about the room they were giving us. Then we went to look for the room and it was right behind us (across from the main desk - Room 107). We went in and it faced the swimming pool area and the room had a smell. We went back out to the desk and told them it was not acceptable and they then gave us Room 241, overlooking the hotel driveway entrance.
Room Location/type: Room 107 was not acceptable and we were switched to room 241. The room had no refrigerator or microwave available. When we complained they delivered a small refrigerator (at no charge) to the room. It did not appear, from checking room availability directly on-line, that this hotel has queen size beds available. The only rooms I could find on the hotel web site were Two Double Beds or Single King Bed rooms.
Heating/cooling systems: The AC was loud on high and we ran the fan on low. When the compressor came on there was a very loud vibration, even on low fan. After the third night we reported the vibration problem and the loud vibration issue was resolved.
Working order of bathroom: The only issue I found with the bathroom was the WaterPic shower head. I could not get the head adjustment to turn in any direction. The head needs to be replaced.
Staff (service, attitude, etc.): The counter staff were very nice. The only problem I had was with Joni, the hotel manager, upon check out. I told her I was not 100% Satisfied with the first three nights and the manager would only comp me for the last night of our stay. She stated that – “That was their policy, the last night only.” I told her that I didn’t have a problem with the last night, just the first three. I told her the last night was at a lower room rate than the nights I had a problem. She stood by her policy, only the last night of my stay would be refunded. So I asked her – “Do I have to take up the issue for the other nights guarantee with corporate?” She answered yes. Which I did when I returned home, the Corporate Office is sending me a refund for the first two nights.
I also have to say, the Corporate Office staff was Great in their customer service support. They know the meaning of customer satisfaction. The same should be taught to the local hotel Management Staff.
Free Complementary Hot Breakfast: The hot buffet need to have Hot Food put into it. The eggs were room temperature to cold on the inside. I had a cheese omelet that was warm on the outside and cold on the inside. The bagels were a day to two day old packaged bagels (Note: There is a Einstein’s bagel store just a mile north of the hotel in the shopping center). Bananas were brown spotted and the Orange Juice was sour, may have been old.
My Fiancée drinks milk, so I had to pour some from the carafe at the coffee station. She said it tasted like the milk was outdated. There are no containers of milk available for children either.
There is construction of a building going on next door to the hotel, so workers have a clear view of the pool area. Also, the pool area is right next to the entrance. So if you want any kind of privacy in the pool area, pick another hotel.
You can find a large Shopping Center up the hill, about a mile north of this hotel.
There is a Hilton Double-Tree (East) and a Marriot Hotel (North) across the street from this hotel. | 2 | null |
Worst hotel experience of my life
I didn't actually stay the night in this hotel. The first room we were assigned was funny how gross it was . Unfortunately the humor was short lived. The room was tiny (as I expected for the price). The "window" was covered up by a sheet of metal. The bedspread looked like it had been stolen from a hobo (stained all over and disgusting). The very aged and gross windows shades were literally falling off of the window. Even though the website implies that there is a bathroom, the room only had a sink. There were holes in the walls. It smelled bad. The toilet was in one room down the hall. The shower was its own room that was remarkably tiny. After realizing that there was no way my girlfriend and I were going to stay there, the front desk said there was no way we were getting a refund. Not surprisingly, there was another group in front of us trying to get a refund (with no luck). So at 1000pm my girlfriend and I set out on the streets to find a place to stay. We ended up booking another room from priceline at the Hotel Serrano just around the corner. It was three times the cost but well worth it after coming from the bowels of the Hotel Layne. If it came down to sleeping in a car or the Hotel Layne, I would pick a car in a heartbeat. There are some really cool bars close by. Unfortunately, they don't have NEARLY enough liquor to make this place close to habitable. | 1 | null |
Another good Doubletree Experience
In addition to making great cookies, the Doubletree also stands out as a good overall hotel chain. This is the 4th Doubletree that we have stayed in across various areas of Canada/US and we are pleased to say that it will definitely be our hotel of choice moving forward...
Positives - Great location, right downtown and walking distance to several of the major attractions (Allan Center, Bayou Place, Hobby Center, Aquarium, etc). They also have a free shuttle service that will take you to most locations downtown.
Negatives - As others have pointed out, the walls are a little thin so try to avoid being near the elevator if you can (rooms in the xx14-xx18 range). We also ran into a group of very loud (drunk) kids in the room next to us one night but security responded quickly and efficiently to quiet them down. | 4 | null |
Excellent Hotel
Our first experience with this hotel was 6 mos ago. We were walking around uptown and wanted to stop in for dessert and coffee after our dinner. The decor is so beautiful and has a 40's vibe. We decided to stay this trip and were more than pleased. Our room was beautifully decorated and had a dramatic city lights view. We slept well, as the bedding is plush. The room was very clean. We also loved sitting on the patio having our breakfast, or a drink in the evening. Whenever we visit Dallas, this is our hotel. | 5 | null |
Great Place to Stay While Enjoying Seattle!
My wife and I were very pleased with the accommodations and staff at the Warwick. The standard king room was very nice and clean. All of the staff were very friendly and offered to serve us every time they saw us.
We walked from the hotel to the Pike Place Market, and to the Space Needle, so it was a convenient place to stay with very comfortable amenities.
G.B. | 5 | null |
Never Again
Although it was 4 years ago when we stayed the memory still haunts me. My husband and i stayed here on our honeymoon 4 years ago. It was the first time either of us had visited America and we decided to stay in New York, Orlando and Miami. New york was our first stop and we had high hopes considering how much we had paid for the trip and the fact it was sold to us as a 4 star hotel.
When we arrived we thought it wasn't too bad as the lobby area was bright and airy and well kept. That's where the positive experience ended. We where shown to our room and i nearly burst into tears, the room was grubby with poor light and the decor was old fashioned. The room was extremely noisy due to the fans outside the window. I went down to reception to complain and ask if we could have an upgraded room as we were on honeymoon and would like to enjoy our experience. I was told in no uncertain terms that we could not move rooms i stood my ground and was eventually told we could have another room. I shouldnt have bothered it was exactly the same as the last room.
We went to reception to ask for a street map and get some information on what attractions where close by. They were very unhelpful and couldnt provide us with any information.
We will never stay at this hotel again and would urge anyone who is going to New York especially on honeymoon to stay well away from it.
The best thing about the hotel is its close proximity to Moonstruck a cafe just over the road where the staff are friendly and the food is great | 1 | null |
Ideal location but extremely loud!
We are a couple in our early 30's that booked through Hotwire on a friend's recommendation and Hotel Fusion is what we got. After booking, we read reviews and instantly regretted using Hotwire but we didn't have a choice so we rolled with it and hoped for the best.
We stayed at Fusion Jan 10, 11 & 12. This was our first trip to SF and this was also our 10 year anniversary. We had let the hotel know ahead of time that we'd prefer a 4th or 5th floor room (based on reviews) and that we'd be arriving late (11pm-ish). We were assured our request would be honoured. Upon arrival, we were told our room on the 4th floor was given away (despite the room was already paid in full a month in advance) so we were given a room on the 3rd floor with a room with a king size bed and plenty of room, which was nice. But seeing as the room was on the 3rd floor, overlooked Ellis Street and the nightclub below, we were subjected to being woken up 3-5 times a night because of street noise from the nightclub - and we were there mid-week (Tues, Wed, Thurs)!!! We are really easy going but when you just want to sleep due to a busy day of sight-seeing and jet jag, the noise was excessive and we were relieved we only booked this hotel 3 nights. I can't imagine staying there on a Fri & Sat.
The positives are that it's an ideal location for shopping, public transportation, restaurants, landmarks, etc. The room was clean and a decent size. There is a continental breakfast that is just okay so we didn't bother. I did see instant oatmeal, oranges, apples, lots of pastries and coffee/tea/orange juice/apple juice.
We didn't use the fitness centre but there really isn't much in there.
I wouldn't recommend this hotel to couples, families or for business - it's just too loud. Possibly a student break crowd?
We loved SF but would look somewhere else to stay. | 2 | null |
Beautiful Place, SERIOUSLY Lacks Customer Service.
First off, this hotel is beautiful; it's new, clean, almost "swanky". It's located in a perfect spot, where you can get ANYWHERE in no time. I have no complaints about the building, or the location.
I have a SERIOUS issue with the staff, however. I think a flock of geese could run a hotel better, and would probably be more polite.
Upon check in, the woman at the front swiped my card (as always) and everything was fine. I checked online to see what the hold was; Room charges +$100 in incidentals. ($100 is a little steep, but whatever) The next day, over 24 hours later, I get a call from the front desk attendant, who wasnt exactly familiar enough with english to effectively communicate her issue. She kept saying they needed my card for authorization.
I told her she must be wrong, I did that the day before, at check-in. The next few things she said were unintelligable, so I talked to the manager. He couldn't seem to plausably explain to me why I was seeing a hold on my bank and they didn't see one, but he politely said "Don't worry about it, I'll figure it out."
The NEXT morning at 730am, my room phone rings. It's another manager, politely asking for my card. I snapped.
I logged in to my bank account and to my utter SHOCK they were holding WELL over twice the room charge, effectively draining my bank account, and they wanted MORE.
After I showed the manager my bank account, and had her call my bank, she still kept trying to SOMEHOW make it MY fault that THEY made a mistake. Her attutude that developed was disheartening.
I understand that their computer made an error. I also understand that they FINALLY saw that it was an error on their behalf, but I still can't understand why no one could be bothered to say "Sorry."
As nice as this hotel is, and as much of an ABSOLUTE steal it is for the area, I won't retun because of how rude and disorganised the staff is. | 2 | null |
Love the remodel
Stayed here several times before the remodel and thought it was a good, cheap, convenient hotel.....now it is even better. Love the new rooms. Overall seems much cleaner. Typical LaQuinta breakfast with adequate selection...waffles, bread, yogurt, cereal, some hot items. Refrigerator and microwave in room was convenient.
Close to airport and hotel offers a shuttle. There is only minimal plane noise- not bothersome at all. However interior walls must be thin as I did hear plumbing noise from adjacent room and people talking in hallways.
Small fitness area including upright bike and treadmill.
Solid choice for basic stay near airport, if you don't mind the noise. Will definitely stay here again. | 4 | null |
poor service
Stayed here for for 4 nights while attending an event at the convention center. Room was basic, so no real problems there. The location is very good - connected to the convention center.
However, the service left something to be desired on a number of occasions. First night, there was a large group of teenage girls in the room next to mine making a racket until late - I have no idea where their parents were... Called the desk and though they said someone would deal with it, there were no signs of it ever being addressed. The next morning there were room service plates left in the hallway that remained there for the next 48 plus hours, despite a phone call after the first day. Likewise, noticed candy wrappers and other trash in the hall that didn't get cleaned up for several days. Room was never cleaned until after 4:00pm, though we requested that it be cleaned in the morning. One morning, a cleaning staff person in the hallway outside my room asked if I needed anything. I told him that I was out of shampoo - he said he would take care of it, but never did. There is an unfortunate pattern here.
On our last night, we spoke with an 'ambassador' in the lobby who was very apologetic and gave us vouchers for a couple of free drinks. And the bartender was very nice as well. Still, a hotel guest shouldn't have to deal with such screwed-up service. | 2 | null |
Noisy, smelly, not up to Hyatt Place standards
When you drive up and have to be buzzed through the gates to enter the property, it's NOT a good feeling. Sadly, this first impression is on exactly on target. While the hotel has the normally nice Hyatt Place furnishings, big screen TV and granite countertop, it's still a very far cry from other airport hotels that are in fact much closer to the airport.
The elevator and hallways reeked of pizza delivery, and their lack of air conditioning in common spaces is a crime for Houston and its hot, humid summers.
On the positive side, I didn't see the roaches that other TripAdvisor reviewers warn about. Perhaps they're down the hall, munching on those pizza boxes that need to be picked up? | 2 | null |
Stay Away From this Hotel.
I knew when I arrived that it was a basic hotel, nothing fancy. But when I opened the door to my room, it was horribly humid. There were bugs in the bathroom (silverfish) and there was some sort of roach creeping around under the glass that was on the bedside table all night. I woke up scratching my back and found a big red spot, so I am sure I will need to throw away or fumigate my luggage. The air conditioning stopped working during the night. The TV/Cable went out in the morning while I was dressing and was never restored. The minifridge froze my soda and it had to be thrown away. Overall, I was horribly disappointed and disgusted by this hotel. The icing on the cake: when I woke up the police were blocking the road due to some sort of criminal activity in the area. I would have been better off sleeping in my car. | 1 | null |
AC is marginal. Room smells of mold and mildew!!!
HORRIBLE!!! Can't get the smell out because the windows DO NOT OPEN even an inch...
Not recommended at all. | 1 | null |
nice hotel, poor judgement
We checked in around 9:00 PM for one night after a week of hard work in NYC and we had one request, a quite room. Next morning we could sleep a bit late and wanted to enjoy. We were given room 342. Per the front desk clerk the next morning and the cleaning crew, the hotel was far from sold out, there were many rooms available.
Room 342 is about 10 miles away from the elevator and sleeping "in" or "out" in the street on Hampshire Ave are more ore less the same. At 6:30 am I m pretty sure the garbage truck was inside my room. Traffic went through right under my bed and I could hear every car passing by over my head. There is no "do not disturb" tags, instead, a red light that does not seem to matter much because I got the cleaning crew knocking on my door at 8:00 am. So, I'm not sure why in a semi empty hotel I was given this room but who ever checked me inn made sure it will be a very long time before i come back. The rooms are well decorated but the shutters do not prevent light from coming in so if you need darkness to sleep, forget it...again...very nice shutters...the concierge in the am, awesome and service in general seems very good.
One more thing, the sheets were ripped but I found out as i was getting in bed at 11PM and was to tired to call someone to change them. A final thought, I m sticking to hiltons and westins that appreciate my loyalty and want to keep me as a client. I don't understand having a first time customer, plenty of room availability and not giving them the best ... oh well | 1 | null |
Not just the best value around
If square footage matters to you, then the Chancellor might not be your first choice. But if you are looking for a clean, comfortable room close to many attractions and transportation at an excellent rate then there is only one choice. From check-in to check-out the folks at the Chancellor were great. The room is modest in size, but really all you do is sleep, and queen beds are pretty much the same size no matter where you go.
One simple thing they have are great windows. With them closed they block almost all street noise, the only noise that got through was heavy street grinding that was happening down the block. We might not have even noticed it, but we enjoyed leaving the window open at night (for safety it only opens a little) and listening to the sounds of San Francisco as we went to be each night.
This is a great place to stay if you want a good value close to everything, but not if you are after a cookie cutter room (for twice the price) of the big chains. | 5 | null |
We booked an economy room. Room was on the small side but...
We booked an economy room. Room was on the small side but clean, nicely furnished and quiet(we did not face the main street). Everything in the room worked. Included breakfast consisted of juice and coffee, cereal, oatmeal, yogurt, variety of sweet rolls, fruit, waffles, toast and bagels. Only unpleasantness was the hallways which smelled like they had been heavily sprayed with insecticide. We stayed 3 nights and the odor persisted for the duration. Hotel is convenient to airport and many attractions. Several restaurants are within walking distance but need a car to get to tourist sites. Free onsite parking. Excellent value. We stayed at the hotel last year too. | 3 | null |
Wonderful little hotel
My mother and I just completed a three night stay and fell in love with the quaint atmosphere of The Iroquois. Yes, the rooms are typically NYC small - but comfortable, cozy and clean. All the staff were very friendly and extremely helpful. The Lantern's Keep, a small bar in the back of the lobby, was a treat. We had lunch at Triomph restaurant in the hotel and the food was wonderful. Location is perfect for theater, dining, Time Square, Rockefeller Center, shopping on 5th avenue, etc. Thanks to all at the Iroquois for making our NYC trip a memorable one. | 5 | null |
If you want to be close to the bay - RESERVE!
I was here recently for a conference. I had no idea what to expect and felt like the totally transplanted East-Coaster that I am. However, the staff are very nice, the hotel is fine; it's not fancy - but my room was spacious and clean, modern, and comfortable. It's a very short walk to the wharf. I didn't eat in the restaurant but I felt very comfortable and safe here. When you're visiting San Francisco, there's so much to do and see - you won't be in your room much and you'll be happy for the comfort and convenience at the end of the day. | 4 | null |
came for business...felt like business environment
came for event at convention center...could walk to/from and very close to gas lamp area...room service took >1 hour for pizza and in-room movies were $17.99! didn't use gym although it looked pretty nice. many eateries inside but i only used coffee shop. friendly service. heard a lot of sirens at night, not sure why. nice views from the outdoor pool. my room was not cleaned one day, but it wasn't a big deal. | 3 | null |
Not quite as expected.
Beautiful reception area and fairly large rooms, but not quite as we expected. Booked this hotel on line at a reasonable rate, were offered a number of different types of room and chose one standard double and a twin for two teenage boys. When we arrived we were allocated our rooms, which were identical. At reception I was told there are only two types of room, one with two double beds and one with a king bed, hence a change of room for my wife and I.
During the evening we realized that the toilet was continuously filling, on checking the cystern and moving the ballcock all hell broke lose with water flooding the bathroom. The stopcock would not turn off the flow and I along with everything else was soaking. The maintenance guy came and changed the complete fitting promptly though.
The other thing that was not as expected was the fact that everything is EXTRA and has to be paid for. No breakfast, no wi-fi and parking is 33 dollars per day, or valet parking at 46 dollars for 2 days.
Having travelled around the eastern sea board for a couple of weeks and had breakfast and free wi-fi everywhere, this had a feeling of greed by the hotel owners. In fact we went for a walk and found free internet at a multitude of cafes and even burger bars. If these places can do it free, why can't an otherwise upper class hotel?
A tip for those wanting a beer, most weekdays there is a special in the hotel between 3-7pm. Beer is 3 dollars. At any other time it is a ridiculous +7 dollars each.
On the plus side in the mall below the hotel the is a choice of places to eat and the metro railway one floor down. The situation of the hotel could not be much better for ease of access to the Smithsonian museums, which are a few minutes walk away..... and are all free. | 3 | null |
Ok, but not great
The room was reasonably clean, except for the armchair, which was dirty. There was no air conditioning, which is a drawback. The overall maintenance of the hotel seemed so-so.
The hotel is about 2 miles from the downtown Amtrak station and a fairly easy walk to Pike's Market. It's only about 5 blocks from live theatre, and there is a movie theatre less than a block away.
The staff were fine, but were not knowledgeable about public transit.
Reviews imply that the stay includes complementar fruit, but that appears to be a myth. | 3 | null |
You Pay for the Opulence
Stayed here while attending a conference across the street at the Convention Center. Your basic really expensive "big box" hotel with lots of people in uniforms running around. Room was quite large with a great view of the city. Located in the great downtown area of Austin. I felt like I was paying for all of the opulence, which I can do without. Staff was cordial if a bit "snooty". Would only stay here again for the convenience to downtown and/or convention center. | 3 | null |
It was OK
I didn't have a good introduction to the hotel when I arrived with 130 other people and they only had two people working the desk for the first 15 minutes in line. The fellow who was at the desk for the first day, night and next morning seemed kind of cranky and humorless--certainly not welcoming. Once I received my key, I went up and it didn't work for my room. Got another,and let myself into a very small room. For the first day and evening, I contended with the constant banging of the elevator which apparently was right on the other side of the shower wall. Also, the one wall outlet that I could find only had two prong sockets--couldn't even plug mu laptop in. On the second day, I decided that I really needed to move. I went down and a younger, very helpful guy was at the desk and immediately switched me to a different room--much more spacious, cleaner and QUIETER. It was like night and day--I think this was in the newer part of the hotel that others spoke about. It was on the fifth floor--and he was pleased to tell me that it had a balcony. What he didn't mention is that you can't walk out on it as the door/window is locked. They have wifi, but the signal is really weak--especially in my new room.
So anyway, I'm glad that I'm not paying for the room...as my employer is covering the bill. For the same rate, I could have stayed at the Marriott, Hyatt or something much newer...and I would have given the choice. The Alamo is right next door, and there are plenty of eateries> Oh, I found it unbelievable that they have 2 bottles of water in the room, but they wanted $8 each!! Yeah, right. | 3 | null |
Hairs, booger on faucet
There are more hairs laying around than are on my head. I was shocked to find what appeared to be human nasal discharge on the faucet handle in the bathroom. As I write this review, I found another hair in the bed next to my computer. I will not be staying in this hotel again unless we get a refund and a promise of a clean room on my next stay. As a cancer patient, I cannot stress the importance enough of a clean environment when I stay in a hotel. Also, there is not enough available parking and we had to park down the street a bit. Not too far, but still was a bit creepy walking in at 11pm. The room smells old, and the furniture is quite dated as well as stained. The sheets had holes in them as well. We took pictures of it all, because when we walk into a hotel room with my compromised immune system we check to see if it has been properly cleaned and this was a shock, to say the least.. We will be sleeping in our clothes tonight, thats for sure. | 1 | null |
Very nice place, but be mindful about parking!
My family and I stayed here on a recent trip to San Antonio. I found a great price for the location (I think about $119/night), and it had good reviews. The place was very clean, the staff was very professional, and the location on the Riverwalk was perfect. There is a substantial fee to park your car at the hotel, but we later found a parking garage across the street for $8-9 that worked well if you aren't going to be in and out several times a day. Also, there is no breakfast and the food and drinks are pricey, but there is a Denny'w within walking distance. | 4 | null |
Great location, needs a remodel
I'm surprised that this hotel is considered 4 stars. When I stepped into the room I felt like I stepped back in time. The shower was the small 6x6 inch white tile. The bathrooms were clean, but the carpet was questionable. The only saving grace of this hotel was the regency club, which was an awesome upgrade. There were great views from the Regency club. | 2 | null |
Bed Bugs and being Trapped
I stayed with my Boyfriend and his parents from 7/29/12-8/3/12. First off, this place is in the middle of nowhere, so if you stay, make sure you have a car and GPS. The place is Gigantic and has very little parking. You have to walk between 300-600 feet uphill just to get to the front entrance from the parking lot. Once you've made it in doors, you then have to navigate your way through the massive hotel looking for your room. when we got our room we had a King size bed with a pull out couch for 4 adults???? We had asked for 2 doubles since the rooms are too small for two queens.....Once they changed our room for us, we noticed the safe didn't work and they could not change our room again due to being all booked up. So we ended up carring our valuables around with us all day or having someone stay behind to guard the goods. Since we were in such a remote area, we felt pressured in buying the hotels aweful, highly expensive food. The best place to eat was the Starbucks who had pre-made refrigerated wraps for $7. Oh by the way, the Starbucks is only open till like 3 or 4pm so if you want good coffee since the hotels suck, get your coffee early and stock-up! Now, after spending a week here, I couldn't wait to get home! Until I noticed the bed bug bites on my foot, hand, arm, leg and elbows starting to appear. I had never been bitten by them before and had a minor allergic reaction that caused me to itch all over including the inside of my ears and my eyeballs even felt like they itched. I took some extra strength antihistamine which seemed to help till the next day at least. I now had to check my entire home to make sure none came back with us in our luggage. The nightmare never seemed to end! Oh and it's been almost a month since we came back and some of the bites still itch and are still visible! | 1 | null |
Good service; best location!
I was looking for a hotel near of Waldorf Astoria because of an event that I had to attend and I found Affinia 50 after a travel agent's recommendation, that I double checked with Tripadvisor. This hotel has a very good cost-benefit. Very well located in Manhatthan and the room I stayed was extremely cosy and clean. | 4 | null |
Better places to stay for the money
I was surprised at how rundown this hotel was. From the front door, to the dining room and the rooms, it was shabby and needed a lot of maintenance. Beware of the basement rooms (Garden Level)...they are quite scary as you make your way through a series of doors and hallways which make you feel as though you are getting farther and farther away from anyone who could help you if you needed it. Mine looked out onto a dirty little patio table with an ashtray full of cigarette butts. The door to the room was a full length window covered by mini blinds, and you could easily see into the hallway on either side of the blinds. I asked for, and was moved the next day, to a first floor room which was only slightly better. On the third and last reserved day, I went out for a walk in the morning, and arrived back to my room at 10 a.m. to find it occupied by a maintenance man who was replacing the sink and had cardboard boxes and equipment all over the bed and the floor. I walked around the neighborhood and found two excellent and well maintained hotels for about the same price. I only wish I had found these other hotels earlier. | 2 | null |
Totally Awesome!
My husband and I really enjoyed our stay at this hotel! I loved seattle and this hotel made our trip even better! We especially loved the lounge area! During our down time of our trip we would go down there for a drink or two! The manager there especially made us feel so welcomed and made us feel special! He was so sweet and catered to our needs! He was also helpful giving us ideas of things to do in this lovely city!! They had excellent food too! We stayed in one night and had dinner down there!! When I go back I am gonna stay there again! | 5 | null |
This is not a four star hotel....ugh!
We stayed here the end of June while traveling with friends and had two rooms. We cut our stay short to move to another hotel after our traveling companions left. The lobby was a mess and under construction, not to mention it was dirty, with ratty furniture and the smallest lobby I have ever seen in a four star hotel. Two tiny elevators of which one of was broken most of the week we were here. A couple of times it actually broke down with people trapped in it. I cannot believe there was not a coffee maker in the room, you have to go down to the lobby if you want a cup of coffee....very inconvenient to say the least. The room was dark and needed revamped, the bed was comfy but the bed frame was practically folding in half and broken down.The tv was ancient and had a horrible picture, with digital cable on a big old non digital tv...lol All the furniture was worn and scratched up. Now for the bathroom, it was roomy but the water pressure was the worst I have ever experienced, in the middle of your weak shower the water would completely stop on many occasions, especially when you were all soaped up or had your face covered with soap. It could take up to five minutes before it would produce water again, very dangerous to stand around waiting for the water to comeback with soap all over you and the floor and tub. If you would like some ice you have to call the front desk and they will bring you some from God knows where or if it was clean....one time a man brought us ice and then tried to accuse us of smoking in our room and gave us a big long speech about fines. We had passed him many times while he manned the front entrance and we hadn't smoked in our room. When I mentioned how offended I was about this to the man at the front desk he just rolled his eyes and said oh that's so and so don't pay him any attention. This man seem to open the door for every guest coming and going but us and I had my arm in a sling from recent surgery....what a jerk! I didn't eat at the onsite dining here or even look inside of them, our companions ate at one and said the food was good. I glanced through the bar/breakfast place and the windows were so dirty and I don't want to sit on barstools and in a smelly bar and have the aroma of liquor while I eat breakfast. Also you must actually go out the hotel and in the next door on the street to even get into this place. I think there was supposed to be a spa, never seen it anywhere if it existed or a business center with computers and faxes....As a matter of fact all the pictures on the website were very deceiving, I never seen half of these areas that they had advertised with pictures. The staff was so-so and I certainly expected alot more for a four star hotel. I have stayed in three star chain hotels that were far better. I had to purchase a coffee pot a Walgreen's just to have a decent cup of coffee and not have to shower and get dressed to go fetch some. If your looking for four star don't stay here, I can't believe people were acting like nothing was wrong. This place ruined the first half of my vacation with their false advertising and for the price you can do way better. After we moved to an actual four star hotel for 15$ less per night, we had a wonderful room with a k-cup coffee maker, flatscreen tv, very roomy and even a pool and hot tub. In which I never passed a staff member without them saying hello and asking how your stay was or if there was anything you needed. The Whitehall could take some lessons from the second place we stayed!! | 2 | null |
Very Good Service, Rooms were just ok
The staff at Hotel George were always friendly, and the service was really good, nothing was ever too much trouble.
The rooms were ok, they looked like they needed a bit of maintenance - the carpet especially was stained and we had two rooms, it wasn't good in either, take slippers to wear! Although they do offer socks you can wear - hanging in the closet - and two really funky cool bathrobes - a zebra and a leopard print...
The bed was ok, not super comfortable. The bathrooms were well equipped, I liked having a separate shower and bathtub.
The location is very close to Union Station - a very short walk, don't listen to ios maps on an iphone which said it was a mile - wrong.
One elevator wasn't working but they advised you and had signs up and made it fun, it was handled well.
Here's the thing, you could stay at the Liason Hotel right around the corner for the same price, it's way nicer, sorry...it is. And the staff there was excellent too. | 3 | null |
Good hotel
we have visited NY many times and allways stayed in Hamptonn Inn chelsea (sister of the hilton brand) and located exactly 5 minutes downtown from the garden inn.
As this hotel also got good reviews we decided to try this one out.
Checkin was smooth and roomsize of for NY standards.Room was also clean and had a microwave, lots of tv channels and a mini fridge. In itself the hotel was good.
However reason why we will choose the hampton inn next time again are below
We did prefer the location of the hampton inn only for the subway options on 23rd street. The garden inn also has subway close by but not all lines. Second reason is the noise we experienced from other rooms which we have never encountered in any hotel. We could literaly hear conversations word for word from our neighbours. Third reason is the quite street which can be a bit seedy at night.
Not bad but ont perfect as well. | 3 | null |
Not my kind of place
Walking in with 6 bags in tow, there was only stairs up to the check in area, ugh. No help from door man, we dragged our bags up. While the front desk woman was obviously waiting for someone to pick up on the phone, we waited as she left a message - then as she went back to grab some papers, then she organized her desk, then she went back again to talk to someone in the back office...then she asked if she could help us. After we checked in, heading to our room was telling - the elevator was quite small, as was the hall way (not roller bag friendly carpet) and then so was the room. the room was not for a traveling mother & daughter - it seemed to be more for adult entertaining. ( a lot of alcohol and other items for sale in room) Bed was low to ground and very firm (not good for bad knees) - I will say the comforter was sooo soft, I loved it. The bathroom was small, but there was a nice sized closet and shelves to store our items. Worst thing was there was no hot water in the morning :( We will not be back to this hotel when returning to Chicago - it must be for a different type of traveler - not families. | 3 | null |
Depressing, Dirty and Loud
Riddle: What has paper-thin walls, neighbors screaming obscenities down the hall, a weak flushing toilet, broken A/C and clock? Give up? Your room at the Best Western Plus on Quebec St. The icing on the cake was the door not working, i.e. the batteries in the door card reader were dead. After several days of complaining that I had to swipe my key 20 times to open the door, the keys wouldn't work at all. Instead of replacing the batteries, the desk clerk opened the door for me with a special key and asked if I would need to use the door again!!! The "breakfast room" is two rooms together with the wall removed. Overall, a depressing place. Take the money you would have spent here for one night, go to Walmart, buy a tent and some weiners and head down to the local park. (You'll be more refreshed in the morning.) | 1 | null |
cigarette burns on furniture in a non-smoking hotel
I am in Indy (my home town) every month or so. Do yourself a favor and stay where I usually do; either the nearby Hampton Inn or the Candlewood Suites. This Hilton is definitely not Hilton quality.
The staff was helpful and friendly but overwhelmed at breakfast. Breakfast had no bread for toast and no spoons to scoop out cereal from container (were we supposed to use our hands?).
In addition to the cigarette burns on the furniture in the room (very tacky for a non-smoking hotel) the hair dryer was so full of lent that it was a fire hazard. The shower was not very strong at all.
I only stayed here because I got the same rate that I could have gotten at the Hampton, etc. nearby. I would have rather stayed at the Hampton or the Candlewood.
At least I had a quiet room which I was afraid would not happen when I saw what looked like a huge wedding party or convention (and associated partying) when I checked in late on a Saturday night. | 2 | null |
Average...not terrible...not great....
This hotel is fine for an in and out trip but know that you are taking taxis where you want to go. Nothing convenient around. The Staff is great...the rooms are fine....If the price is right it is a safe choice. | 3 | null |
Bad Bad Choise
I want to start by saying there is no way that this is a 3 1/2 start hotel. It is a 2 at best. I can’t believe that this hotel meets the Crown Plaza standards. If so I am disappointed and will think twice about booking a hotel with them again. This property is not in the best of neighborhoods and I was worried about leaving my car with anything of value in it. There seemed to be a lack of management presence the whole time we were there.
We experienced what others have stated about tubs not draining. We were moved when I complained about this but I found it a little weird that the girl at the front desk said they normally don't do that? I guess we are supposed to shower in a tub that will not drain (gross)??? The hotel has a weird musty smell to it throughout the property. We found the whole place to be dirty in general the rooms are in need of an overhaul badly and are not cleaned very well. Dusty vents in the bathroom and dirt in the sinks. We stayed two nights and when we came back to our room at 4pm on the second day we found only one of the two beds changed???? The comforter for the second bed was in a ball on the bed and the bed skirt was sitting in a ball on the TV stand. When I told the women at the front desk about it she seemed put off that I was complaining. I even showed her a picture because I got the feeling she thought I was making it up. We left for the pool for about an hour and the bed was made when we came back. I would think that each room would have a check list that needs to be marked off for every room and signed by the housekeeper who did it. It is obvious that the housekeepers are not trained well, overworked and there is also a lack of supervision and follow up.
The pool area was simply GROSS stuff floating in the water and dirty towels everywhere. The worst part of it was the lounge chairs COVERED in bird droppings. We walked back by the pool area the next day and the same chairs were still covered in it. No one in two days bothered to clean them off or move them from under the trees that the birds were in. This just shows you the lack of management this hotel has. How did the management of a 3 ½ star property not walk the pool area in the morning and notice bird crap all over the chairs????
I also thought it funny that the signs of the hotel said a smoke-free property but yet there was always one or more people standing right next to the main door of the hotel smoking so we had to walk through their smoke just to enter this hotel. One of these people appeared to be a hotel employee???? We never ate at the restaurant because if the other areas of the property were so bad I was not about to be further disappointed by eating a bad overpriced meal. The whole hotel is need of a face lift and a good cleaning. All I can say about our stay was disappointing and gross. Be aware this is not a 3 ½ star hotel!!!!!!!!! | 2 | null |
Good for Price
This Hotel is very nice for the price of only $50. The breakfast is small, the pool is smaller then the area of a family car, and the bathroom is tiny. However it is fine for a one night stay. It does have a laundry and that was a plus | 2 | null |
Cow Hollow Inn is a terrific value!
The location is handy for the marina, restaurants, and all transportation. The free parking seemed safe. We requested and got a very large inside room that was totally quiet, and with a comfortable bed. But, the best attribute was a helpful, friendly desk clerk named Misty who made wonderful suggestions that improved our vacation immeasurably. | 5 | null |
Basic but clean and v central
Pro's - Times Square is at the end of the block, so you're within walking distance of loads of the main sights and attractions; powerful showers; we paid the nominal surcharge for a larger bed and this was well worth it; 24-hour lockers for luggage for security, convenience and peace of mind.
Con's - initial impression on entering room was that it was a bit bleak - no curtains (just cheap Venetian blinds that weren't fully functioning), no tea/coffee facilities, no plug for the bath. Also, the walls were incredibly thin which means you could hear conversations in the next door room. Lifts were an adventure every time!
That said, you get what you pay for. The reception staff were always helpful and friendly. The Cranberry Cafe next door did great takeaway teas and coffees. | 3 | null |
Historical Elegance
I've stayed here on a few occassions. I always love it here. Historic and stately would describe this hotel. From the doormen to the desk, bellboy to waiter, everyone here is very friendly and helpful. Only complaint I would have (and applies to MOST hotels, not just this one), why can't they provide free wi-fi? For as much as you pay for a hotel room, it should be included in the room charge by now!
Location of this hotel is great. A short walk to Newbury Street or the Park. Located close to a T stop makes this a perfect place to stay! | 4 | null |
go somewhere else!!
I visited the hotel in June 2012 and my experience was really a negative one: unfriendly receptionist unable to even say "hi" to guests, very cold room ( I had to turn on the heating in June!!) because of a thin window that was there from the 70s (I suppose), breakfast room dirty and messy (thankfully there is a starbucks nearby), dirty bathroom towels .....do I have to continue?? | 1 | null |
Do not stay at this place
We arrived at this hotel very late after a tiring day at Seaworld. When we came to the room, it seemed as if it has never been cleaned. The person who had room before us, all his stuff (food on the counter, meat in the fridge, soap in the bathroom) was there. I hated the room at the sight. But they did not have any more rooms and we were very tired. Moreover, that room was meant for sleeping only. But I actually took a wet wash cloth and wiped clean everything because it looked dirty. It had a coffee stain on the counter from a previous guest. I took the entire cover off the bed before I let my family sleep on those bed. HONESTLY, EVEN IF I GET A FREE STAY AT THIS PLACE I WILL NEVER EVER STAY HERE. My friend who also got a room at this place along with us had to fight with the staff to get another room as their room was reeking of beer smell. There were unused beer bottles as well as empty bottles from a previous guest. It was not cleaned at all by housekeeping except fixing bed covers. Their fridge is also full of food from previous guest. They told reception to change the room and finally got a new room at 11:30pm. Don't be fooled by their pictures. The hotel looks nice from outside but their house keeping is horrendous. | 1 | null |
Worst Hotel I've Ever Been To.
Now I've been a lot of hotels, more than the average person, however this one took the award for the worst. I've been in stale smelling, old rooms, but nothing was as bad as the stench I encounter in the room they gave me. It smelled like the rotting of dead corpses and this is not an exaggeration. There was mold inside of our refrigerator, too. Even upon arriving here, I noticed the bad service and when I asked for a bell hop to help with my bags, I received no help at all. I carried all my bags into my room myself. Now I know what you may be thinking, but I'm not as spritely as I once was. I sometimes can't bring to walk up stairs or even sit in the same position for an extensive period of time. A little help where it should be provided is all I ask.
But when I went to the front desk to complain, they did promptly give me another room, however this one was smaller than the last and I still have to pay the same price. That's right. I'm so upset I'm writing this review even before I check out. I don't want to use the bathroom in our current room. There are soap stains in the bathtub and the toilet is yellowed.
We are currently in a non-smoking room, but when I went to open the window to air out that common stale hotel room smell, there were cigarette burns on the windowsill.
Please take heed and steer clear of this hotel. I am not one to exaggerate. This is definitely the worst hotel I've been to in my life. Mind you, I'm not a young person. | 1 | null |
Disappointing
I booked this hotel having reviewed Trip Advisor and the Kimpton website. I was expecting good things, but was very disappointed. The woman working on the check in desk when I arrived was cold and uninterested, which was very different to the excellent service I normally receive in the USA.
I checked in and made my way to the room, which was bleak. I had read the rooms could be small on Trip Advisor, but I was not expecting to have to walk sideways between the wall and the end of the bed to get to the small space between the bed and window. Whilst I was not expecting a nice sea view, I was also not expecting an extractor tower directly in front of the window. This had the added unpleasant effect of making the room very dark. The room also didn't have the warehouse look I expected from the photos.
I have never been sufficiently disappointed in a hotel room to justify requesting a new room, until this trip. I telephoned the Ice Queen on the front desk to see what else was available, but she couldn't have cared less and said I could pay to upgrade to a disabled access room on the ground floor. Having seen the windows on the ground floor were right on the sidewalk I declined.
I was making arrangements with my travel company to cancel my booking and make alternative arrangements as the concierge (I think his name was Ernie) arrived with my luggage. On explaining the situation, he called reception again to see what other rooms were available in the room category I booked. He found one on the next floor and took us up to see it. This was much better as it was bigger than the shoe box room on the second floor we were first provided (and a bit brighter). He also arranged a move on the following night to a room which looked like the photos on the Kimpton website. Had it not been for the efforts of Ernie I would be rating this hotel with a Terrible rating.
The second and thirds rooms, whilst much nicer had terrible noise problems. There is just no sound insulation at all. I was woken early each morning by noise from the plumbing in the walls or by the conversations of the Australian couple in the next room. The insulation was so poor I could hear word for word what they were saying; it was terrible, just no privacy at all.
To be fair, the location was good for Fisherman's Wharf as it is close to the Tram and the restaurants of the Wharf. The concierges/doormen were also very helpful.
If I am lucky enough to visit the wonderful city of San Francisco again, I will be skipping the Argonaut. | 2 | null |
avoid this place
it is completely overpriced, and like most HIltons in TX, poorly run by incompent staff, rude concierges and Valets who - along with the congciere - expect to be tipped every time you turn around, even when you AVOID their services!
The hotel was unclean. Blood stains on the floor of the bathroom, dust oxen, and mildew. I have flea bites from the carpet. We will never stay at another Hilton ever again. Bye by hilton honors. I mean horrors.
and the parking garage at smith street one block away is FREE on weekends. More than happy to post pictures of the unclean bathroom once I get home. | 2 | null |
Best for Bumbershoot/Seattle Center!
The staff here is wonderful! The guy who checked me in was fabulous–sorry I didn't get his name–he answered all of my questions about making my flight back in time transportation-wise + was super friendly + knowledgeable about getting around the area without a car, as well as the vibe of the area, including live music. The location was perfect for attending Bumbershoot at Seattle Center, just a few blocks away. There's a 24 hour Metropolitan market just down the street that has amazing produce + veg-friendly options. Bamboo Garden is a homey vegan restaurant a few blocks in the other direction open late. I really appreciated the convenience of the in-room refrigerator and microwave to save on meals. I swim laps–the pool's small, but it did the trick–I was told to just ask at the front desk if I wanted to swim late. The rooms are quite large for the same price you'd pay in Manhattan for a shoebox-sized room, and the pillow-top beds are super comfy. It's about a 20 minute brisk walk to Pike Place Market, or Belltown nightlife, and the close-by monorail connects with light rail to downtown or the airport, at a substantial savings compared to car service/taxis. Highly recommended! | 5 | null |
6 Girls Trip
Had a wonderful experience at this hotel. Nice clean rooms,awesome breakfast,wonderful bar.
I believe on Tuesdays thru Thursdays they have a free happy hour, I was there on a Thursday and it was a real treat... We were greated promptly when we arrived by one of the best bellmen I have every met!!!!!! All of us ladies travel a lot and Eddie is the best!!!! I would VERY much stay at this hotel again and would look Eddie up,made our stay even better,no issues at ALL!!!! | 5 | null |
Not worth the money
We stayed at the Four Points in DC while attending a show at the Washington Convention Center. On arrival, check in was very easy. Since I'm a gold member, I'm entitled to free room upgrades so I asked the clerk if I had received an upgrade. He said yes, that we were upgraded to a very nice corner room. When we arrived in our room, I then realized that if this was an upgrade, we should be very thankful we didn't get a regular room. The room was in dire need of an upgrade. It was very old a tired looking. They had needed to get power to the TV on the dresser so they ran a power cord under the carpet to the other wall. You stepped on this annoying little bump every time you walked in the room or into the bathroom. The bathroom tub was old and stained. The shower plumbing was not anchored in the wall so every time you had to touch the shower head, the entire pipe moved so you needed two hands. The bathroom was very small for a "corner" room. The beds were uncomfortable, which is quite different than many of the other Sheraton hotels I've patronized. The A/C unit on the wall was one of the loudest I've ever heard. It woke us up throughout the night whenever it turned on. The front desk said that's just how they work. Additionally, the walls were paper thin. Hallway noise, phone conversations in the next room and traffic outside was all too loud. The hotel itself was clean and the lobby area was nice. We didn't eat in the restaurant so I can speak to that. The staff was friendly and helpful, except I know the clerk at check in was feeding me a line about being upgraded since we had the same type of room (2 dbl beds). The conference rate for this hotel was $219 and now that I've stayed there, I can say that is exorbitant. I've stayed in Hamptons/Fairfields that were nicer and paid about $130-150 a night. The bottom line is that this is a very basic hotel in need of renovations and is not worth the price being charged. | 2 | null |
Location Location
This is the perfect hotel for exploring the city. The hotel is on Kearney at Washington. Kearney is almost level walking which is a blessing in this hilly city. Some streets are down right steep. You can walk easily from the hotel to downtown Market Street to Columbus and Pier 39 on the waterfront at Fisherman's Wharf. The hotel is 2 blocks from the heart of Chinatown and across the street from the Chinese cultural center. It is a 10 minute walk from Market Street shopping, the waterfront, North Beach and Little Italy on Columbus Street. There are several excellent restaurants in a one to two block radius. The hotel is clean, efficient and the rooms are spacious. The bus and street car are close and nice alternatives at $2.00 to expensive taxis if you chose not to walk. | 5 | null |
Hyatt - Older Hyatt but well worth it because of location
As far as Hyatt's go, this one needs a little upgrading but the location makes it well worth staying there. Everyone was very friendly and I never had any problems, but the rooms are a little small. Also, I think they need some updating on their second floor. If you are coming to the Inner Harbor, for the price, it's a perfect place to stay! | 4 | null |
Charming, but the older nature of the hotel does detract
The Congress Plaza is in a great location and it is a grand hotel, but it could really use a facelift. The bathrooms are older and are smallish and a bit deteriorated. The HVAC only worked just ok. Not a bad place but not worth the $$ either. Showers were aimed low so as to hit the middle of your back...not the end of the world, but not world-class either. Pressure was ok - towels are definitely of the thin and nonabsorbent variety. | 3 | null |
Pretty bad!
A whole litany of issues; the shuttle taking far too long, the noise of the planes being almost ridiculous (though it's airport hotel so that part. Is understandable, if annoying), the staff being jumpy and defensive.
With all that though, the worst part was that the room I was in had bed-bugs or something similar and I woke up covered in bites. I got moved to another room briefly but that one populated by a couple dozen flies, which I was told just had to be shooed out.
All told, not my favorite place to be and would recommend going elsewhere. | 1 | null |
OK but lots of buts
Came for a weekend and a ball game. Good location for us being close to the ball park. Nice room but you can hear everything from the attached rooms and the hallway, and I do mean every sound. I'm not sure what the weekday crowd is like but the weekend crowd can make you crazy; two weddings going on with all the associated crazy and tourists completely under foot. The helpful staff members where great and the rest might as well be working in the mail room for all the interpersonal skills they lacked. The final insult is the incredibly long wait for an elevator only to be packed in like a sardine.
It was not horrible but no need to go back, plenty of other choices. | 3 | null |
Nice Hotel but on the quiet side of Riverwalk
First of all valet/parking was very hectic not much room there and when we drove up no one helped us with our luggage until AFTER we loaded up the cart and were ready to go to our room. I was suprised as there were alot of guys (workers) out there and one did actually greet us but no one helped us. So no big deal I guess but just thought I would mention it.
we were supposed to have a king bed but instead we got a room with 2 double beds. We didnt complain as it really didnt matter. The room was average. The bathroom was spacious and the shower with double shower heads was awesome!The bed was very comfortable. Our room had a small balcony overlooking the river walk. The view wasnt that great but it was nice to be able to go out there and look around. I didn't notice any noise coming from any of the other rooms or in the hall way so it was very quiet.
There was a small outdoor pool but we didnt have time to use it. There were people out there tanning and kids in the pool having fun. There were bars/restaraunts in the hotel but I can't comment on them since I didnt go there.
The location of this hotel is on the river walk but you have to walk quite a ways to get to anything. Yes it was close but I would have like to be more in the center of all the restaurants and bars. I really don't have anything bad to say about this hotel it was okay for one night. | 3 | null |
Good Location-Great Staff
This hotel was located close enough to downtown and everything else for easy access. The rooms were nice and clean and the staff was nice and very helpful. Especially Gabriel and Brandon. They gave excellent directions and reviews of the best places to eat which will help you cut through all the false hype you see on TV about "the best places to eat". Would stay here again. | 4 | null |
Super trendy place, not sure about value for money
If you want to stay in a trendy place, to see and be seen, this is the place for you.
We stayed there in mid July and the place was obviously really popular both with guests and New Yorkers in general. The lobby has a look and feel of a swanky night club - in a good way, with low lights and dance music on and glamorous- looking staff. The pool - a luxury on Manhattan, I know! - was completely full at 9 am on a Saturday. (Note they ran a waiting list for pool beds from 10am on weekends, apparently). The roof terrace, one of the key attractions of the hotel for us, has been booked for private parties -- i.e. closed for hotel's guests, on three out of three nights we stayed there (although one of those was for a certain famous rock musician's daughter if you must ask). So you get the feeling - pack your stilettos if you are a girl:-) Certainly felt like a happening place albeit not so much for the hotel's residents - hence my "average" client service rating.
Inside, the rooms are beautifully designed but it's a bit of style over substance dilemma as functionality is limited: wardrobe drawers wouldn't open due to design/fitting fault, no room to hang towels in bathroom. We had a Queen suite, good size for Manhattan, with a beautiful terrace which was way too big for two people but could easily fit a cocktail birthday party for 30 people - except that we weren't having one. The terrace overlooked straight on a huge building hosting among others an office of a world most famous internet company. Call me a puritan but the idea of sunbathing in front of a couple of several hundred geeks having a ciggie on a balcony somehow lost its appeal for me. The terrace next door even had a jacuzzi - cant imagine what that would be like... Finally the room itself got floor to ceiling windows on two sides-basically like a glass box overlooking -- yes, that famous internet company office and balcony! So although the idea for the room design, I think, was to be very light and airy we kind of had to keep the curtains closed most of the time just to not feel like part of "Big Brother" reality show cast. Anyway, I don't mean to be sarcastic, Dream Downtown is certainly a remarkable place to stay which is why I give it a "very good" overall. Would recommend it for a party (drinks in jacuzzi overlooking Manhattan? no probs!) or a special weekend in a glamorous setting. It is in Meatpacking district so I guess it explains a lot. The reason I am writing this is that value for money is an important criteria to you than check other options as well. In this price range you could probably find other hotels on Manhattan with a bit more sophistication, guest comfort and attention to detail. | 4 | null |
Overpriced
This hotel was a bit of a disappointment. Room size was average. Very clean tho and I liked very much that the duvet covers were washed before each new arrival. That is nearly priceless. Service desk could have been friendlier and more helpful. Room was quiet even tho we were near the interchange. At a hotel down the road in which we previously stayed was less expensive and the room was bigger and just as nice. At the Hilton Garden Inn the beds were very uncomfortable. It was a pain in the neck to try to adjust the firmness to your liking. Maybe others had more success than we did.
After checking in, we could not access the hall from the outside to unload our car, the entry key would not work. My husband walked around the building to go in the front door and explained the problem to the front desk. They demanded to see his ID even tho he had been there 2 minutes before. I understand security is necessary, but common sense can prevail. They couldn't have forgotten him that quickly and he had the key to show he was a guest. And no, the hotel was not busy and it was the same person who had checked him in. They offered no solution, so my husband walked down the hall to let me in himself and we unloaded. The entry key later worked at another door. Just felt they could have handled it better. | 3 | null |
Definately would stay there again.
Great location for walking to all Smithsonian & Memorials & Capitol sites. Just couple blocks up the street from Hamiltons - great for lunch or dinner (sushi good too) and around the corner from Italian place (Tuscana, I think). Breakfast included in our room price. We have some dietary restrictions and were again pleased with menu options and service. Lives up to the higher standards of Hilton Garden Inns. More than adequately stocked Business Center with 3 computers and ALL supplies you might need. Additionally, staff sent a fax out for us at no charge (it was long-distance too). Purpose of trip was pleasure, but some business came up. In fact, we were celebrating our anniversary so the hotel had a little something for us in our room, nice touch. Room was clean and comfortable. We had some flexibility on the dates we stayed. Thanks to another trip advisor contributor I learned that staying over the weekend was less expensive, significantly so, but I was able to book Friday night with checkout Tuesday morning at the weekend rate, maybe because it was 4 nights -don't know - I just booked it online. Best value I could find in a hotel in that area. P.S. there was a "greeter/concierege" who was able to give us some suggestions that we could easily accomplish by walking. | 4 | null |
The staff have an attitude problem
We stayed here because of the proximity to what we wanted to see and do in Memphis, but the attitude we got from some of the staff made me think it was a bizarre form of reverse discrimination against overseas visitors. The staff responded to us forgetting to leave a small tip for them by not supplying us with towels and toilet paper for one day. When I called to remedy this we waited several hours for the replacements with the excuse that the towels were in the dryer! I noticed the next evening after we left a slightly larger tip that we got double the number of towels (which apparently they had no spares of the night before) and an extra roll of toilet paper. I know tips are expected in the USA, but they ARE a reward for good service and not something to blackmail guests for. The parking for a hotel of this size is atrocious, when we went to use the swimming pool it was overrun by employee's children (who were unsupervised and engaged in dangerous behaviour like diving and cannonballs). We had also pre reserved our room online and were told we needed additional details to obtain the discount we had a code for - no other Holiday Inn we stayed at asked for these details and gave us the discount rate, but we had to pay full price here! Avoid. | 2 | null |
Great location, everything you need...
The location is great, you save hundreds by staying a bit away from the energy of Times Square. The hotel is clean, the hotel room had everything we needed. The service was excellent. They helped us with transportation to LaGuardia, with no qualms. The room had a kitchenette, which we used from leftover dinner. If you want to splurge, stay right on Times Square with all the madness, but if you want the basic necessities with some breathing room from the all the action, this is the hotel to stay in. | 4 | null |
Great place to stay
Very well maintained. Hotel staff very friendly and helpful. Only complaint was no complimentary breakfast. Bed was very comfortable. Even though all rooms face the atrium, they are very quiet. | 4 | null |
Misleading/ Disgusted
Oh my goodness. This hotel is the pits. The rooms are small. pictures are misleading. Breakfast is provided for maybe 3 people. We made reservations from online prices. And were told the prices were no good. We paid too much and received aweful service!!! Noise from the highway. This place is a joke. And if you go there ...the jokes on YOU! I'm DONE with this MOtel.
EDouglas | 1 | null |
Get treated like dirt if you book online thru travelocity
Thought I was paying for 4 star hotel. Rooms ordinary. Antique box tv. Peter on front desk not helpful. Called Alfredo Useless fake politeness. Told breakfast included then charged over 230 dollars for buffet continental breakfast, refuse to resolve issue. Family unfreindly. | 1 | null |
First Time Kimpton
Have been to SF before, but never stayed here. Was in town for family wedding and the
bride blocked rooms for her guests. What an excellent choice! Great location-right down
the street from Union Square, shopping, places to eat, etc. Nice touches was the living
room area which served complimentary morning coffee & tea and the wine reception
every day between 5-6PM. The staff was wonderful-friendly and so accommodating.
Definitely would stay here again. | 5 | null |
Beautiful Resort/Amazing Staff!!
I stayed at the Hill Country Marriott Resort in March 2012. When I arrived my room was not ready because I was early. No problem they switched me from a standard room to a beautiful suite with a dining table that seated 6, large living area and a huge balcony with patio table/chairs and an L-shaped sofa. Everyone single staff person went above and beyond to make my stay a great one. Lunch at Replenish was delicious and my friend and I were treated like we were the only ones there. Every staff member went out of the way from staff in the lobby greeting you to the Spa and shop to restaurants. The resort is huge but well worth the walk. It is beautiful.
While there I re-injured my knee (an old injury) and after limping to my room found my key would not work. The maid in the hall called security and they sent up a great guard. He proceeded to get me into my room, offered a wine and cheese plate to make me feel better. I declined. The lock had to be replaced which they did in minutes. Later staff member Doug Miller called to see how I was doing asking if they could get me anything. I asked if the gift shop had a heating pad. Not only did I get a Therma heating wrap but that cheese and fruit plate as well along with a card wishing me well from Doug Miller. Later I asked for an Ace bandage and they promptly sent it up. All at no charge. My only regret is that due to my injury I had to leave two days early. I highly recommend this resort to anyone. Oh and they treat the kiddos as well as the adults. You could not ask for more. | 5 | null |
Great location and courteous front desk
We were in NY for more than a week and found our stay in Park Central New York very comfortable and neat and clean and the location was great and , Drita the front desk manager was very helpful and courteous . | 4 | null |
Stay away: centrally located to nowhere
Drag hotel, poor service, $30 a night to park in a parking lot, not valet, just ordinary garden variety parking lot. Filter in heating unit so dirty we couldnt turn on the heat because it stank so bad. bath didnt drain, cheap construction - you can hear everything going on in the hallways and other rooms. This is NOT Georgetown, it's 18 blocks from Georgetown. takes 25 min bus ride (plus 1/3mile walk) to get to closest metro. Front desk service was poorest I've seen in some time (travel a lot on business). Restaurant waay overpriced. Trust me, you can do so much better for the money, and stay someplace convenient, pleasant, clean, well-staffed. | 2 | null |
Excellent value in fantastic location
We stayed for one night on our way over to the UK and were very happy with this hotel. It was a bit hard to find because the address on our email booking confimation was unclear, so the airport shuttle driver mistakenly dropped us at the top of the hill - but a very obliging staff member quickly organized for a hotel shuttle to take us (and our luggage) back down to the hotel reception at Magic Castle. The staff were all so friendly and obliging, nothing was a problem. Free snacks and drinks while we checked in (after a long flight), then the shuttle took us to room 504 - huge and with a fantastic view over the Hollywood Hills.
Brilliant location, a 5 minute walk from Hollywood Blvd, Chinese Theatre and walk of fame.
Really good continental breakfast with plenty of choices.
We would definitely stay here again, excellent value. | 4 | null |
Beautiful hotel, but staff stiff!
The Hilton Bayfront is beautiful! Great location on waterfront with views of Coronado Bridge and marinas. A bit of a walk from Gaslamp District, but directly across from Petco Park. The room was typical for a good hotel, but staff was just "doing their job". No one went out of their way to make us feel welcome, give us any extra information or travel advice. No one offered extra towels, umbrellas (yes, it actually poured the day we were there!!). Concierge was curt, answered our question by pulling out a map and circling a location--no advice, no conversation, no extra help. This is not acceptable in a 4 star hotel!!! There are so many great hotels in San Diego that I would choose another one before I stayed here again. Disappointing because they have a beautiful location and building. Staff needs to be improved. | 4 | null |
Beautiful property but not quite what you expect for a supposed 5 Star property
This was the second time my wife and I have stayed at the Arizona Biltmore. The location is as good as it gets in the Scottsdale/Phoenix area but the resort just lacks that...extra "fluff". Being that it is a Hilton property, don't set your sights too high as it may fail your expectations. However, I would never rate this as a sub-par hotel. It is set inside a beatutiful residential sub-division with beautiful homes. The pools are very nice and the service is above average but not stellar by any means. The rooms can be far to walk to from the front entrance but at least the walk is usually through tranquil gardens. The spa is also quite nice and the gym is as good as you will get in any hotel. Would I stay there a third time...possibly but there are other great places to stay in Scottsdale which we would very likely explore. | 3 | null |
Nice staff
Had a 2 night stay for a conference. First impression of the hotel was pleasant. Nice decor with a boutique feel. Chic lobby area with nice bar and restaurant. We had a room in the main building on the first floor very close to the lobby, which was very convenient.
Pros - Easy access to the highway and to nearby points of interest like Rodeo Drive etc. Very friendly staff. Large rooms. Good food and drinks in the restaurant and bar. Valet staff was very nice and always helpful. The rooms were very quiet especially considering the hotel was completely sold out. We were warned that staying in the main building may be noisy but that was definitely not the case at all.
Cons - Small uncomfortable beds. Small bathroom and sink area. Small TV (odd for a room so large). Extremely slow service during busy times (does not seem to be equipped to handle large groups). Multiple issues with hot water, or lack thereof, in both the sink and shower.
My husband misplaced a valuable portfolio and an electronic device one evening during meetings. The staff went out of their way to help him locate it. As it turned out, it was found and returned by a staff member named Javier. We were very grateful. I definitely would not have any concerns about security with the staff.
I highly recommend a king bed in this hotel as the queens were more like a small double.
If the hotel is full allow extra time for service at the bar and restaurant or plan to go offsite. | 4 | null |
Absolutely Wonderful!!!
My family stayed at this hotel during our family vacay to DC. The staff was absolutely wonderful, and the room was nice with great amenities. I would recommend the Beacon to anyone visiting DC. It was in a great location for us. We did not have to travel far to visit all the landmarks in the city. The restaurant has some delicious food (something we needed after site seeing all day). I can't wait to visit again on our next trip to Washington! | 5 | null |
Consider staying somewhere else.
I did my researched and found Park Central at 3 nights $1049.00. Checking in.. OMG!! the rooms are old and need serious upgrades.
Had a problem with the first room. So they moved us to a room across the hall from the maids service closet.
Between the earlier morning noise and other stuff. I must say it was a terrible stay…Thinking back, it was a waste of my vacation I will never get back.
I think motel 6 would have been better. Seriously….Consider staying somewhere else. | 1 | null |
A two night stay
We arrived late at night and the desk clerk was very organized and got us into our room right away. Our experience with everyone who worked there was excellant. They all seemed very pleasant and treated us with courtesy and respect. My wife and I are 'never have been' smokers. The only problem we had was the second night we stayed, we could smell smoke from guest rooms that apparently were Smoking Rooms that were located near our room. It wasn't overbearing but slightly uncomfortable. The room was very spacious, complimentary breakfast had a good variety of good quality breakfast items, front desk personnel was very helpful with directions to wherever we needed to go.
W.S. Wilmington Delaware | 3 | null |
Excelent hotel!
My husband and I stayed at West In Times Square on November 2012. We had a wonderful time at the hotel. The room was in a hight floor and had an amazing view of the city. It was very clean, new. The shower was amazing also. The barthroom was big and had also a great view. The employess are all very nice and helpful. The breakfast is very good. It has a great location, close to all Broadway theatres, subway station. We really indicate the restaurante Schulla´s Steak House, at the lobby level. The food is perfect and is so romantic. We will go back there for sure! | 5 | null |
Amazing!
I chose this hotel because of it's location for my wedding and my company does a lot of business with them (I did a little name dropping when booking my block of rooms!). From the first phone call for reservations to the moment we pulled up with our luggage, the amazing service didn't stop until they put us and our luggage in our car 2 days later. My new husband doesn't like boutique hotels and even he was impressed with the level of service we received (and he loved the big down comforter on our bed!). They couldn't do enough for us and our guests. I want to find an excuse to stay there again since I live in the burbs! | 5 | null |
Nice surprise
We stayed one night coming back from Miami, the 24 hrs service shuttle is great, Nick our last driver it really make the difference, he drove us to the mall during the day and later to the airport, the counter staff kindly accommodate us to a quiet room, (we arrive at 2:00 a.m., we was tired, but they made everything possible for a pleasure experience), rooms are very spacious and clean, we spend the rest of the day lottering around the hotel waiting for our 7:00 p.m. (was nice), return to the airport, the Hotel provides not only great clean ambiance, good breakfast (included), it provide a great service, every one of the staff was helpful and nice, Definitively we will be back. | 4 | null |
Hotel Indigo - Don't GO!!
I recently stayed at Hotel Indigo in East Village, Gaslamp San Diego and I have to say that for all the stars/reviews and all the hype I was very dissapointed. I purchased my room off a 3rd party site so my reservation was paid in full when I walked in the door; otherwise I would have walked out and stayed at the Marriott or Hilton that are near there. When you walk in the lobby and bar look great! It's not until you get out of the elevator does the subpar experience begin! Once you walk off the elevator you step into a a dingy hallway and the rooms are worse. Our hardwood floors were chipped and didn't look good at all. When I called to get a 30 min late checkout I didn't even finish my sentence before a NO came through from the front desk agent. Not what I expected with all the good reviews. I have stayed at the Hilton Gaslamp and it is much better | 2 | null |
Bed Bugs
The room appeared clean, the staff was friendly, the bar area was welcoming. All of this was forgotten when we realized the family had been bitten by bed bugs. We noticed the bites after check out. When I called, they asked me to fill out an incident report. I did, yet never received a call back. So I called and asked to speak to the manager. He was very professional and nice, but he insisted that the room was inspected and that no bugs were found. He did not offer anything for our inconvenience other than suggesting that it may be gnats or mosquitos. Look at the pictures, and see what you think. | 2 | null |
Not bad at all
We stayed here for a convention which my husband was attending. He had several hotels from which to choose and chose this one as it had free WiFi, which it did and it worked just fine. We had breakfast every morning in the hotel lobby which was $12.95 for the continental breakfast: plenty of pastries and bread, cold cereal in little boxes, coffee, tea and juice and oatmeal that was cooked in a crockpot (we both had it one morning and found it kind of dry and bland). The room was nice, plenty of space for me to roll out my yoga mat, which I did each morning. Everything is in walking distance, particularly the shows as this hotel is in the theater district. Not too far a walk from the train station (we arrived via Amtrak) and good restaurants in the vicinity. The bathroom was cleaned and restocked every morning with soap and shampoo. Overall, we were quite happy here for four nights. | 3 | null |
Beware under renovation
I recently stayed one night at this hotel. It is certainly not a 3 star hotel. It is a one star hotel at best. The hotel is under renovation. Plastic sheeting was hanging in the lobby everywhere. It they once had a restaurant it is not closed. Part of the lobby was blocked off with chairs and tables pushed aside. We should have been told upfront about the renovation before we booked.
We did not have the same experience with staff as prior reviewers. Our shuttle to the port was suppose to leave at 10:30 am. We had to wait 40 minutes. Then they tried to jam all the guest on the 11:00 am shuttle with us. We would ask them a question. They would give us a vague answer than talk to each other in Spanish.
The room was large but décor totally mismatched. Our curtains had holes in it. We were on the street side which was very loud. Heard sirens throughout the night. The pool was very small and had many leaves floating in it.
Maybe in its heyday it was a nice place. It has obviously changed hands many times. | 2 | null |
Downturn in Economy Shows at This Hotel
Great Downtown location if you are on business. However, my room appeared frayed around the edges - water stains on some of the furniture plus room was dusty, as if room not occupied recently. Thin walls, could hear occupant in nearby room coughing, and sounded like they were practically in my room. My room was overlooked in the morning - no free USA Today at my door - other occupants on my floor had the paper at their door. Hotel restaurant good food and service, but not surprisingly, PRICEY. On the surface, a glitzy looking hotel, but in reality, nothing special, other than its location. | 3 | null |
Modern décor, great service, great hotel
I stayed at the Hotel 1000 for two nights last week. The hotel is recently renovated and new, so the décor is comfortable, modern, and interesting. It’s four blocks from Pike Market. The art in the room was tasteful and high caliber – spotlighted wall original paintings, objets over the coffee bar and on the bathroom shelf. The bathrobes provided were spa quality with heavy terry linings and fine cotton shells. The in-room coffee service consisted of a water kettle and press coffee service; you have to ask for decaf, though. Free internet service (as I believe should be standard for all upscale hotels)! Big, thick white cotton towels – plenty of them. Lots of storage – drawers in a dresser and shelves in the closet. The bathtub set-up is unique and well-represented in the review pictures. The room service food arrived promptly, was hot and high quality; AND it wasn’t terribly expensive. Baku, one of the onsite restaurants, was excellent – they have a full menu and a full page of tapas-size small portion plates. I had grilled octopus and fried cheese grits. The curtains made the room very dark and quiet; wonderful sleep quality; high quality sheets as well. What puts it over the top is the attention to service. The front desk answered promptly each time I called and responded to every request. When I retrieved my car from valet parking, they put fresh bottles of water in the front, offered directions, and held out the seatbelt to make seating easier – the parking staff was obviously very well trained on service. Two minor flaws: 1. Wall-mounted bath amenities (although there was bar soap) – some of my friends prefer this variation as it’s more environmentally sounds, but I like individual bottles; 2. I went to read in the library or the living room next to the entrance on my second night and all the common rooms were booked for a private event.
I will definitely stay here the next time I’m in Seattle. | 5 | null |
NY Week
I stayed here a week. I would have given it a four as it was a nice hotel for NY, although a little expensive. Still, on the last day there was a water leak in the room above me and the front desk did not seem to helpful when i asked to change rooms, I think because I was checking out that day they did not seem to care.
Still the room was nice, the service good, and they had a nice wine reception at 5PM every day. The service was good but the room service was a bit pricey. | 3 | null |
Superlative
This is a great hotel, newly refurbished with quality service and amenities.
Hotel was booked out this time so got a room facing Pico Blvd, try and request a room on the Beverly Hills side, prettier outlook and quieter. Preferred the white decor to the brown.
Service is excellent everywhere but at the check in, where they tend to be less friendly and more off hand. As I was staying a second time in six months was disappointed that my request for a room on the Beverly Hills side was brushed off so easily. It is all in how you say things.
The staff that excel are at the concierge, Angel who drives the Hotel Car, Angel who collected our bags and all the guys outside in their suits who set high standards in customer service and friendliness. The restaurant is a treat and it is easy walking distance to Rodeo Drive. Wouldn't hesitate to stay again. | 5 | null |
Lots of problems add up to a bad rating.
I usually give hotels a break. I understand and work in the industry. BUT! In this case, there is such an overwhelming number of problems that I was compelled to write this review.
Problem: Companies selling rooms that don't exist.
We booked this hotel though a Wholesaler that I work with a lot. I booked the Deluxe Queen for my husband and I, and the standard "twin" for my brother in law, who would be staying with a male friend. When we arrived, we were told that the tour company incorrectly advertises the rooms. No rooms have a twin bed, and no rooms accommodate two beds except the more expensive double/doubles. Of course, they were completely sold out. When we got up to the rooms, we were side by side in the same room. So the question is: Did I get downgraded, or my brother in law upgraded? According to the hotel, upgraded. I am not sure, as I felt the bed was small for a queen, and could have been a double. Either way, I went back and fourth with the hotel and the tour company all weekended, each saying it was the other's fault, and no one caring about me. The reason this was the end of the world is that the room was so small, that there wasn't even enough space for one of them to sleep on the floor. In addition, the friend was to split the cost of the room, but since he didn't get a bed, he refused. After the first night, he rented a car and stayed by the airport. Now my brother in law is stuck with a bill he can't afford. According to the hotel, this happens all the time. They blamed it on the fact that I booked it with a "small company". Um, no. This was booked with GTA, one of the largest travel Wholesalers in the world, and an AMEX preferred supplier. If this is a problem, then BOTH parties should be responsible for fixing it. The attitude was "well, that is what you get for not booking with the hotels direct."
The Room:
As for the room itself, when we walked in, it was freezing cold and the carpet was damp. The carpet was also hard worn and gross to step on, as were the tiles in the bathroom. When you sit on the toilet, your bum touches the bathtub, and you have to sit funny, as there is no room for your leg. The TV was nice, new and there was free internet, although it stopped working well after 5:00pm. The bedding was new and nice and comfortable. The paint job was bad. They painted around the bed during the refurbishment.
The Walls:
The worst part was the paper thin walls. It was HORRIBLE the whole weekend. At first, I thought it was because the people next to us were loud, but no. I heard them using the toilet, coughing and sneezing, so when they started talking, it was like they were my room with me. They would stay up until midnight and get up at 7am. The doors "closing" sounded like a huge slam because the doors had no mechanic to close softly. It woke us up late at night and early in the morning.
The Paper Thin Walls:
The elevators needed a key card to work for security, which would be great if the key cards worked. From day one, we had issues with the elevator reading our cards. On day two, I came back and the key worked for the elevator, but not the room. 40 minutes and 4 trips up and down the elevator, they finally figured out that the key generator wasn't working.
Now, because I was upset from the moment we arrived, I was pretty much upset the rest of the time. I tried to shake it, and give everyone a fair chance. I feel that if there had been no other issue (the thin walls, the key card, the small/old/gross rooms, the bad internet connection) I would have rated this a 3-4. It is the combination of everything that earned this rating. Based on my experince, I would not stay here again, and as someone in the travel industry, I would only offer this hotel to really low budget couples who don't need space or more than one bed.
One big positive: The location. It really is great. Close to the convention center (REALLY CLOSE), dinning, bars, movie theaters, etc. | 1 | null |
My vacation
I Stay here from August 1st thru the 3rd it was my frist trip to San Francisco, I was very impress with the hotel and the surround area. Upon checkin a gentlemen name who I beleive was Ted greeted me and my Family like he knew who we were. We where very early for check in time but he found us a room for our family, the rest of the staff was also very helpful from the doormen to the bellstaff. I will make sure if we every,visit san francisco again this be the place. | 5 | null |
OK, but not great
Overall, our stay was satisfactory. However, if were to travel to Houston again, we would look for a different hotel. Here's why:
Good Points:
-Everyone we encountered that worked for the hotel was very friendly. We arrived several hours after the 3pm check-in time and the late check-in was no problem at all. The woman at check-out was also very pleasant.
-The room was very spacious and the bed was comfortable.
-The air conditioning worked very well.
-The shower has a massaging shower head, so if you like that kind of thing, you would like that. (I don't know how tall people would wash their hair though; it didn't seem to be adjustable.)
-There is an indoor pool and it's open til 10.
-There is a free hot breakfast and free parking.
-The price. We got a deal through Hotwire and it was very affordable to stay here.
Bad Points:
-The free, hot breakfast. I know this is subjective, but I thought it was gross. The hot breakfast portion consisted of scrambled eggs, sausage patties, diced potatoes, and waffles. The scrambled eggs and sausage patties reminded me of the stuff you get at McDonalds, the diced potatoes were cold, and the waffles tasted sour. I don't know how that is even possible, but that's the only way to describe it. I think my husband and I both ate a quarter of the food we got because we were hungry, but quickly stopped.
-The smell. Except for the individual rooms, everywhere else in the hotel smells weird. It hits you when you first walk in, and in the space between the two sets of sliding glass doors it smells like BO. In the hotel, the BO smell is a little more subtle, but still noticeable. It's also very noticeable in the hallways.
-The housekeeping. We came to Houston to shoot a wedding, and our first morning at the hotel was a little hectic getting everything ready, so our room was a little in disarray. (Not like clothes everywhere, we just had an ironing board out.) We also arrived late the night before and just grabbed some Frosties from Wendy's for dinner. We ended up not eating all of them, but didn't want to put them in the trash cans because the trash cans had no bags and we didn't want it to make a mess. So we left them out on the nightstand, thinking housekeeping would see them and throw them away. We had also brought up two juice glasses from breakfast and sat the empty ones by the coffeemaker area for housekeeping to take with them. When we came back to our room at midnight that night, the ironing board was still out, all of the trash in the room was still there, and the juice glasses were still sitting there. It appeared that they had just made the bed and left. Maybe this is what they are supposed to do at this hotel chain, but it's not what we're used do.
Like I said, the experience was OK, but not great. If you want somewhere that's inexpensive for a night or two, this is probably better than a Motel 8. For an extensive stay, I would look elsewhere. | 3 | null |
nice location, room a little jaded
I stayed here for a few days while in Boston on Business. The hotel location is very good, Newbury street is just around the corner with an array of restaurants, shops and bar. However I found the room and ensuite very small and jaded.
It was fine but I would not be rushing back... | 3 | null |
Checked in and checked out all within one hour!!
Walked in first room to the strongest smell of urine ever. Got another room and that room had long hairs (at least 10 strands) all over bedding. Clearly the bedding was not changed and no telling how long it had been there. Then the icing on the cake was blood stains all over the comforter. At this point I was done with this place. Total waste of $63 but you get what you paid for. Booked across the street at the comfort inn and it was wonderful!! | 1 | null |
Subsets and Splits
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