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Most Horrible Stay Ever!
This place was and is absolutely horrible, they are very rude, staff was incompetent and completely racist. Management stays onsite at this facility and they are completely unprofessional and anal. If this is the last hotel available you would rather stay in your vehicle and have a better experience than staying at this facility! This hotel should be shut down immediately and reopened and operated by new management with American core values and morals! | 1 | null |
Staff friendliness above average while room is just average.
Room was clean, but dated and could use a remodeling. The complimentary breakfast was good, featured both hot and cold foods such as eggs, oatmeal, waffles, and cold ceareals along with an assortment of muffins, bagels and breads to toast. A big plus was hot coffee available all day and night. Was close to many things and staff was friendly and helpful. | 3 | null |
disappointing
We have stayed at this hotel many times in the past and used to really enjoy it. It has been a couple years, but remembering it as a fun and cool place to stay, we decided to stay there this past weekend. The location is great, but the hotel itself was really disappointing. As Starwood Gold members, we were upgraded to a high-floor room overlooking Central Park. The view was great, but the room was very tired and dated. The hotel rooms are in serious need of renovations. The bedspread was stained (I just pulled it off and left it on the floor the entire time), the walls were very scuffed (I am not the type to "look for" stuff like this, but it was very noticeable) and the swiveling console that houses the tube television (no flat screen) ate up so much of the space in the room we had to negotiate ourselves around it. The decor is really starting to look tired. Even the bed, which is usually a selling point to Starwood properties, was pretty uncomfortable. I thought it was just me until my husband commented how uncomfortable it was. Having spent a fair amount of time in NYC hotels, I know not to expect huge rooms and bathrooms, however our bathroom was so tight that the bathroom door just about grazed the toilet and sink as I was closing it. Getting in the bathroom and closing the door required maneuvering yourself around the sink and toilet. I'm a small person and I could barely function in it. Even the lobby, which used to be fun and hip, was lackluster (although "The Burger Joint" is still a great place to grab great burgers and fries). When my husband and I went to use the pool we were told there was a $10 fee per person, per day to use it. There was no mention of that fee anywhere on the website or paperwork we received. We used to enjoy staying at this hotel, but will probably not be staying there again in the future. | 2 | null |
Pleasantly surprised!
I was attending a conference in Los Angeles and all of the host hotels were sold out, so I came across this one not too far from the convention center. Now, I was extremely sceptical as I was driving through some questionable neighborhoods to get there, but once there, I was pleasantly surprised! Modern lobby, friendly staff and very clean rooms! | 4 | null |
Not the quality of a Sheraton hotel
I am a platinum SPG member and stay frequently at starwood hotels throughout the US and Canada. I checked the reviews beforehand but decided to stay here anyway. there are issues with cleanliness here - the toilet in the bathroom had urine drops on the seat that were easily visible, bathroom floors were dirty. The hotel itself is not in a great location - kind of in a no mans land between the gaslamp district and little italy. Despite the fact they say its safe to walk out at night, there are homeless lingering around and not much light or other people around. I took a cab. The worst is the internet. I was here on a business trip and had to call Tech service every night for assistance with a VERY slow internet. The staff are very pleasant; however, none of them told me about the club lounge hours, or location, or asked me what I wanted for a platinum amenity. Also took 15 minutes to check in when there was only one group in front of me. Very poor, Sheraton. Won't stay here again. | 2 | null |
worst experience
We stayed 5 nights at this hotel, and I regret every minute. I decided to booked it, as it had some ok reviews, and the price was reasonable. I wish I would have spend a few more dolars and stayed at better place. Staff were not friendly at all, and not very helpfull. Our room was on the first floor, close to entrance and the elevator.. We were awake really early in them morning, as it was very loud outside of the room, people talking in the reception area, by the elevator. I asked at the reception if they had any other room available. The guy was not friendly, and told me that were no rooms available and our room was one of the quiet room in the bulding!!!!! I can not imagine the other rooms then!!! I was really surprise by his lack of customer service. The room was old,smells weird, the ac makes really loud noises, and the shower is not very high, if you are not short, you will find challenging taking a shower. Breakfast was ok. Overall our experience was not good! I owuld not recommend this hotel to anybody. If you are planning your trip to LA, I would recommed to save some more money and stay at a better hotel! | 1 | null |
Blue I'm Blue,...Black and Blue!
Very cramped room - I smashed my arm on the wall mounted TV in front of the bed just trying to walk from the tiny desk to the bathroom. I asked for an upgrade to a larger room and first aid. They charged for both!
The decor is nice and blue - very blue. White and blue,...and blue. Did I mention blue?
This hotel is nice but not worth the money. If you like the color blue however,.... | 2 | null |
Not Very Clean
We stayed 1 night at this Residence Inn due to a layover on our flight. We are Marriott members and usually enjoy the Residence Inn. The lobby is very nice and so we thought our room would be of similiar quality. However, upon walking into our room, we noticed that it is in need of a serious update. The room smelled musty and upon further looking, we could see rust around and at the bottom of the oven. Under the counters were some bugs and it just looked very dirty. There was a few hairs on one of our handtowels as well. The room could of been cleaned better and definately needs to be updated like the lobby. We were glad to check out as I wouldn't of stayed another night. On a positive note, the breakfast layout was good and the staff was friendly. Just please give the rooms a facelift! | 2 | null |
The worst hotel ever
This was the worst hotel I ever been in my life.
1) Check in time is 3pm. As the hotel is huge, the time to check in took 1:30 hours because there is not enough staff to check in everybody.
So you can actually check in at 4:30pm. It's also impossible to check in earlier, not even paying.
2) The room and bathroom are nasty. There was rust in every metal item in the room, there was worms (!) at the bathroom window, mold, an old half bumper sticker on the tv furniture!
3) I stayed 3 nights and they didn't clean the room everyday.
4) The crew is so rude you can't imagine. They shout on you, they don't answer, don't help, they never even reply "hi!" "good morning"
I'm not a picky traveler, so trust me. I travel a lot: Europe, Asia, South America and this is the worst hotel I have been. | 1 | null |
You get what you pay for.
Admittedly, I stayed here because it was the cheapest room I could find before I got to Phoenix and I just wanted a place to sleep for one night.
Let me explain the set up there. There is a main wing perpendicular to the road, an outdoor pool and parking, then a short wing parallel to the road creating a T. Though the front clerk seemed like a high school student with no training, the check in was smooth enough. I was checked into the rear wing. It seems to be occupied by long term residence. They were cooking on the upstairs walk way and were talking to each other from many units away from each other. It was a little noisy but I tried to nap about 5pm. I get a knock on the door and it was from someone looking for someone else. I called the front desk and asked for a room in the front wing but is told none were available.
I couldn't sleep now so I tried to get on the internet. After repeated failure, I call the front desk and she said, "Lots of people tell me that but keep trying. Eventually you connect." I think its more a case of eventually people give up and stop calling the front desk. So I walk to the front lobby and the w-fi worked there. People are calling for rooms and she is telling them that the rates are double of what I paid.
I left for dinner and returned about 11. People were still talking to each other outside. I was tired so I fell asleep okay. I got a phone call at 1 am asking for the same person the afternoon visitor asked for. You could still hear people talking and yelling outside, especially as cars arrived and left the parking area at this time.
Then at 5 am, I got a pounding on the door again while calling for the person again. I looked out the window and told the person she had the wrong room. At 730 when I left, that female that was knocking at 5 was still sitting on the stairway in front of the room and asked if I could help her.
Final thing, they say Continental Breakfast. They had a dozen bite sized muffins on a lobby counter with no drinks (hot or cold) or water.
Bottom line, it was cheap (on a very busy weekend because of spring training) and very convenient to the freeway. I would stay there again if I was by myself and could specifically stay for the front wing. I would not bring my family there under any circumstance. | 1 | null |
Awesome as usual & very friendly
We always stay here but decided to stay down the road at the hotel by the firestation bar...well it was @$&%@# there, bums sleeping all over in front of the place by the ocean...came running back to a suite here for about the same price...love it love it love it! | 5 | null |
The 60's are over...
i wouldn't call this place a dump, that would be unkind to all of the dumps of the world. There have been no apparent updates to this place - I will not bestow the compliment of "hotel" here - since it was built in the 50's or 60's. I expected to pass Richie Cunningham and Potsie Webber in the hallway muttering their dissatisfaction. Amenities: none. Style: none. Unexpected pleasant surprises: none. The staff was friendly and competent, but the facility itself is horrendous. Were it not for its proximity to Fenway Park it would have died a long-overdue, much deserved death decades ago.
Twenty dollars a night additional to park is insulting, given the depressing pall that hangs over the place. One's first instinct is to flee, not pony up good money after bad in order to hang around. If you are an early-to-mid teenage baseball fan who has never left home before, you may find value in the $220.00 a night. The price structure is in line with the food and beer across the street at Fenway - ridiculously inflated, common as can be, and of little lasting impression.
The Sox are just as bad as the HoJo this year. As such they have dropped the price of tickets this year to keep the cattle coming though the chutes. HoJo should consider bulldozing the place and erect a parking garage. | 1 | null |
No Return Trip Here
This hotel is one of the older hotels I have stayed in while in NYC. Besides the rooms not impressing me, the noise is really not acceptable. I had a room on the 12th floor I know it's Manhattan but I felt like someone had picked up my bed and left it in the intersection of 7th Ave. and 31st St. Even with the window shut the nioise comes through the in the window A/c unit. The value for what I spent was poor. The location was really the only stand out positive. | 2 | null |
Enjoyed what I could in a short time
I stayed at the Crowne Plaza DIA late last week prior to flying out. The reason why I stay here is the shuttle service and the staff has done an excellent job when I check in. They know me by name. I was really impressed with Gabriela who has an excellent memory.
I got good value at the last minute as the hotel was sold out, but also I came in late that night and left early to houston. I had a great sleep and was able to relax a little bit.
Again room was clean quiet and they did have a bath robe to relax in.
I loved breakfast as it was free and they had some good items like yogurt, salmon, fruit, cereal, and hot food.
My shuttle was prompt and quick. Even with the construction at DIA it was still manageable.
I enjoy staying there because it is a great place to rest and relax. I can't say much else. I recommend this hotel a lot because I stay here a lot. I park my car here and fly out to several cities and destinations a year. As much as i can stay at home, I stay here because the staff brings a peace of mind and without having to rush from home to fly out. | 5 | null |
Spec's in The City
My Friend and I (we bothwear glasses LOL) stayed at The Edison for four nights. We were a lttle disappointed with our room (319,very tired and in need of a lick of paint ), and being on the 3rd floor we were disturbed through the night with a dripping tap in the bathroom, Traffic noise and Trash trucks at 3am. The next day we didnt make a fuss, we asked to be moved and the helpful reception staff moved us to the 14th Floor(1410), the room was fresher and the noise level was much better.
The location was amazing literally around the corner from Times square and a subway station..brilliant...
The staff at the Hotel are very friendly and helpful.
The hotel Diner was good too and their pancakes(huge)and coffe set us up for the day nicely.
If you want an ultra modern hotel that is clinical and looks like any hotel in any city then this one is not for you.
Would go back to the Edison . | 4 | null |
Nice Motel, Affordable
Quiet, clean and comfortable. The staff was friendly. The complimentary breakfast was very good, especially the waffles! This Ramada may be older and need some updating, however, attempts have been to update. Our bathroom was updated and everything worked great! Loved having a mini fridge and microwave in the room. Part of the charm of this motel is it's age. I was very impressed with how quiet the motel was being so close to the airport. Very affordable for the area. I would definitely stay again! | 4 | null |
Great stay
I appreciate the friendly, helpful and welcoming staff at the Travelodge! Thank you to all the staff at the Presidio Travelodge! I look forward to returning. | 5 | null |
A culture of hospitality and great service
This was my first stay at this NYC hotel (August 03 - 06, 2012), and I was impressed! There is a culture of hospitality and service that is often only seen in select five-star hotels. Every hotel employee (and I mean absolutely everyone) seemed to go out of his/her way to make my stay enjoyable.
The room had modern decor and was furnished well. It was of typical NYC size but still comfortable. The morning breakfast was good with the hot item options changing each morning of my stay.
Many have previously commented about the wait time on elevators which did seem to be an issue for hotel guests. I stayed on the the third floor and used the stairs instead.
If you are looking for a clean modern hotel in a great location with 5-star service for a much lower price, then consider staying at the Hampton Inn Manhattan - Times Square South. I doubt you will be disappointed! | 5 | null |
A great trendy and hip hotel!
While in SF on April. 2012, my 2 friends and I attended a function held on the terrace. It was very nice and kept it at the front of my mind for a future stay.
That stay came at the beginning of Aug.2012. And it did not disappoint! :)
The same 2 friends and I enjoyed our stay. The room was lovely and had a view of the bay and bridge. The bed was comfortable and there was ample space in the room and bathroom. We visited the bar and snacked on breaded chicken bites and some beer. The bartender was cool and was of great help. If you want internet access, they do charge a fee to access in your room but you can get some free Wi-Fi in the lobby downstairs.
Everyone from the bell hops to the front desk clerks were very nice and professional. They greeted us w/a cordial and friendly attitude.
There are restaurants and stores within walking distance.
We will DEFINITELY come back to the W Hotel. It was great!! :D | 5 | null |
Honesty is the best policy.
I stayed with 3 REALLY nice friends of mine at the Crown Plaza in Austin, and ALL of us were very disappointed. My sister works in this hotel chain and booked us the hotel so that we could get the friends and family rate. She faxed the paper work the morning we were to arrive. When we showed up the front desk argued with me for a solid 5 minutes about how they had not received the fax. I called my sister (Friday night while she was out with friends) and had to have her discuss the situation with the clerk. They eventually found the fax (that we KNEW they had received) right under their nose at the front desk! It was absurd. They assumed we were trying to get an employee rate, which is strange because I was honest about the fact that I did not work for the hotel chain. They were rude and asking questions about my sisters employment (as if they didn't believe I knew an employee). The rest of our stay that weekend was greeted with the same unnecessary animosity.
They turned off our keys Saturday afternoon so that we would HAVE to come back to the front desk so they could bother us about our billing situation (which I was certain we had already worked out when we showed up). Then at the end of check out, after we had paid and were loading our bags into the car to go home, the front desk manager called me back to say "Just so you know, we aren't going to report this little issue!" and I was stunned because we had done NOTHING wrong. The entire time they thought we were working the system but we were nothing but polite and honest.
OTHER ISSUES:
If you stay here at full price you may get better service (all that means is these people care about your money and aren't genuine)... HOWEVER, there were other problems.
On Sunday morning at 9:00am we woke up to a LOUD praise and worship band playing a drum set with a giant group of people singing at the top of their lungs. The room right across the hall from us was a church service (that they neglected to tell us about when we check in!). If I had known I was going to be forced to wake up to that I would have requested a different room, far far away... however they did not feel the need to tell us about the regularly scheduled service. I called to complain and they did NOTHING about the noise. All of the rooms on my hall way and everyone in the 2nd floor hall way directly above us was effected.
We also had the front desk call us a cab, they told us to come to the lobby to wait... we came to the lobby 5 minutes later and sat on the couches to wait. About 15 minutes later I had to call a cab again because the first cab had come and gone. The front desk saw us sitting in the lobby, knew the cab driver had come and gone, however never said anything to us. These were the same people that checked us in so I have a feeling that they just didn't care about our needs.
I lived in Austin for a time - I know the people in the city are better than this - but I brought out of town friends and wanted to show them the city... this hotel really made the experience an uphill battle. I will never stay at this hotel again, discount or no discount. Poor service and poor people.
Also, the maid never cleaned our room. Never. And the bathroom door opens about 3 inches away from the toilet. Really small bathroom and not a good place to stay if you are going as a couple or group. | 1 | null |
Nice hotel minutes from airport
Had a very pleasant king-sized room in this hotel and enjoyed it. I picked this because it was close to the airport and knew I'd be leaving very early in the morning in two days and because it had received good reviews on tripadvisor. The hotel was modern, clean, and comfortable and I had a very nice room for the price. They had a large parking lot in back so getting in and out was easy as well. Once I figured how to drive oiver toward ASU to have a good seklection of restaurants I was in great shape. I have to go out there again in two weeks and absolutely will stay there again. | 4 | null |
You can't beat the location!
This is a few blocks from The Verizon Center, Metro, The Spy Museum, The Portrait Museum of The Smithsonian, and most important (to us since it was our destination) The Newseum. There is night life and dining and shopping all surrounding this hotel and the mall and other destinations are easily accessible.
It's a beautiful building formerly a bank and redone very nicely by Marriott. We had a 7th floor room on the front side because we asked for a view. I'm not sure what the rooms without a view see but we were able to see the young people lining up at the bar on the opposite side of the street till we fell asleep sometime after 1 am.
Yea, we were able to hear them too, or atleast the bass of the music from within.
The bathroom was a little sideways with one of those stupid showers that lets you drip water all over the floor when you open it. I don't know why all the modern hotels seem to have them. Musta been ahelluva salesman, is all I can think.
But the room was clean and comfortable with a microwave and a fridge (very generous, thank you) and once we got to sleep we enjoyed a very restful night.
I would defintely stay there again but maybe next time I will find out what the people without a view see (and hear). | 4 | null |
5 Months there (I had already paid), worst Hotel ever.
Sorry for mistakes, I'm not American, but I know what I'm talking about because I lived 5 moths here.
This expensive Hotel promotes wi-fi, but is that slow that it's like don't have it, most of the time it doesn't even work.
I had problems even with the heating that wasn't working. When after some days they fixed the heating, they didn't want to turn it on because outside was 50 degrees (to me it's cold and there was a terrible wind that was entering from the windows that don't close very well).
If you ask for clean towels they tell you that in the contract they are supposed to give them to you no more than once per week.
If you have problems with something they don't help you.
The lights of my room, used to work some day yes some day not.
I saw 3 times cockroaches and they didn't want to send somebody to do something, but the just gave me a spray.
The elevator is terribly slow and once stuck at the second floor for about 3 minutes (I was so scared!), but luckily it started again.
Useless say that when I told them, they didn't even pay attention.
Last thing, but not less important, after the first month sleeping there, me and my husband started having strong back pain (the mattress is horrible!).
The ONLY positive thing is that is pretty close to the subway and that is not really dirty.
So if you are planning to stay here, I strongly suggest you to change plans! | 1 | null |
The location is just first class
Stayed at the Wellington June of 2012 when the temperature outside was in the upper 90s. We were allocated a room in the older part of the hotel E Wing where the air conditioning was noisier than the traffic outside. We did report the problem to the reception where a technician came to adjust the motor but was back making the same noise one hour later.
This hotel is in dire need of renovation and repair and we were disappointed that there was no coffee making facilities in any of the standard rooms.
Carpets on the corridors were in need of a good clean and our bathroom smelled of cigarette smoke.
On a good note the location is just first class...you walk out the front of the hotel and left is Times Square and right is Central Park!
For slightly more, head south on 7th and book the Sheraton...moderately priced but, you will have the same good location and much nicer accommodations. | 3 | null |
Stay away
We stayed at this hotel for 1 night in July 2012. Bad move. Stayed because of low rate and feel we overspent for what we got. Hallways no AC, room barely any AC, rooms very small, bed terribley uncomfortable, carpet very worn, stuff stuck to the ceiling. Tried the restaurant in the morning for breakfast. Food good but it took FOREVER to make 2 omelets. It was not busy - there were only 3 other people in the restaurant. Then it took forever to get our check and for them to process the money. Ridiculous. Would never recommend this property to anyone. We paid $94 and it was far too high a price for what we got. Stayed there only because our friends we were travelling with booked it and we couldn't back out. Heed the reviews and stay somewhere else. | 1 | null |
Don't think it was worth the extra for the gold floor
Have stayed in Boston numerous times and decided to try a different hotel because we wanted to be closer to an event. Having not stayed here before, I was unsure of the layout etc. When I booked the room, I booked in house in order to talk with the representative about the specifics of the rooms etc. I was trying to get the nicest experience for our one night. Upon arrival, was greeted warmly by front doorman who assisted me with my luggage to the reception desk. My initial impression of hotel was "how beautiful". Classic and grand. I was checked in quickly and was excited to get to the room. I had booked a gold level, interior room. The hallway to the room was a little warn. Once we got to the room, I was not that impressed. I was told that the interior rooms look over a courtyard. Well, that courtyard consisted of building walls and rooftops of buildings. The rooms was spacious and appeared to be clean and set up nicely. The bathroom was well lit. When I made my way to the "lounge", I was very disappointed. I thought maybe I was n the wrong place actually. The chairs looked comfy. It was like a formal sitting room more then a lounge. I saw a small tray of some sort of appetizer looking item when I walked in (there was 3 on the tray) and that was all the food I saw (it was 8:00 p.m.). I hunted around every corner looking for the wine/beer. I finally ended up in a kitchen that had some random bottles of alcohol and wine/beer on the counter. I also notice a small plaque that listed the procedure for the honor bar that I was facing. Honor bar??? Isn't that why you spend the extra $100 for the room so you can have complimentary wine/beer???? If it was premium items, I could more understand. But for your basic wine/beer....I was a little perplexed.
To be honest, I didn't revisit the lounge the next morning as I thought a visit to Dunkin Donuts would be more to my liking. Overall, the hotel was in a GREAT location. The front door staff was very helpful. For a one niter , maybe they put us in the least desirable spot. Who knows. | 3 | null |
Nice Hotel near DuPont Circle
I arrived late, but the gentleman who checked me in was very pleasant. The moment you walk through the door, you enjoy a wonderful aroma that is very pleasant. The rooms are nice, and the public areas are clean and spacious. The breakfast on the 10th floor was included. | 4 | null |
Not the best
This was the first time for us staying at this hotel for a conference. First of all, the positives... Bathroom was very nice, definitely remodeled and had all new fixtures. Everything was very clean in the room. The beds were very comfortable. Now the negatives... The outside needs cleaned! the whole upper level of the building is very dirty and dated looking. The whole hotel has a horrible odor. Like a musty smell. Our room also smelled really bad....Almost like mildew and a dead animal mixed with a little bit of a sewer leakage. thats the best way to describe it. There is no fan in the bathroom so when you get out of the shower it's more like you've just taken a steam bath. The mirror was all fogged over, and it was hard to breathe. Two of the outlets did not work. We found out the hard way when we discovered that the cell phone wasn't charged all night and was nearly dead in the morning. Take your own snacks because there are no food vending machines, only for drinks. Those are small issues, but the major issue we had was with the horrible odor, not just on our floor, it was the whole place. | 2 | null |
Perfecto!!!
Love this place, stayed for 3 nights, very clean rooms even the sheets smelt clean. Bed was comfortable and room size was perfect for my family of 5. Breakfast was simple like any other hotels that offer complimentary breakfast like waffles, scrambled eggs meat patties etc.. You will feel very safe around the hotel because whenever you enter or exit around the hotel for example to the car park or around the facility,you need your room access card which means no strangers or outsider roaming around. The whole experience was pleasant. The hotel is well maintained, carpets look clean and new, rooms are of good size. The only setback was the laundry facility was on the 1st floor, we have to walk a fair bit from our room on the 5 flr to do our laundry. But still they are just being thoughtful its tuck away so that other hotel guest will not be disturbed. Highly recommend this hotel to anyone planning to go to San Diego. | 5 | null |
Location and Space
Great location -- 15-minute walk to White House, Georgetown or Dupont Circle, closer to folks pleading for special privileges on K Street or Connecticut Avenue. Downstairs restaurant was great for breakfast on the weekend (half-price coupon from hotel). We upgraded to two suites and found them spacious. No door between living area and sleeping space, two LCD TVs, a kitchenette (one soup pan, one frying pan, little else). Very good staff. Hotel rooms look a bit tired, but generally very nice. We had about a 70% discount from the regular rate (weekend night).
One particularly bad feature is that under-window heating and air conditioning units are extremely noisy and the draft from them might be uncomfortable for sleeping nearby. However, they might help drowned out the traffic noise (it is on a corner). | 4 | null |
Great hotel!
Stayed here 2 nights to explore Boston. Easy and affordable taxi ride from the airport ($25 I think) and very swift check in. We booked a standard double room and was allocated a corner room with amazing views with floor to ceiling windows. Made the booking through Easyclicktravel (UK) who offered a very competitive price compared to the apparently very expensive hotel rooms in Boston!! The location is good for the Duck tour which leaves directly opposite. We strolled into the main centre, through Boston common which was lovely. A couple of streets away there are lots of restaurants and the mall is joined on through a walkway with access to the Cheesecake Factory (yum- we don't have it in the UK). This is a huge hotel with lots of business travellers.
The room itself is very nicely finished with a luxury feel to it (bedding, towels etc). I would vertainly recommend it for a tourist trip and a base to explore Boston. | 5 | null |
Convenient, Great Staff, Average Hotel
Have stayed at Denver Marriott City Center several times. Truly fantastic, well trained staff. Pretty average hotel. Extremely convenient.
The physical hotel is OK for its period. Rooms are OK. Lobby is OK. Just lukewarm water in shower on past visit. Staff is truly remarkable - everyone! One of most friendly and well trained hotel staff teams I've encountered. Truly made you feel welcome everywhere you went - five-star level for sure.
The location is outstanding - just a five minute walk to convention center, block off 16th Street Mall, etc.
Definitely will stay there again. | 4 | null |
Budget Hotel in Great Location
We stayed here in January 2012. Were in the City to see a concert @ "The Filmore" and did not want to make the long drive home after the show. The staff was friendly and hotel was clean with Free parking. When we checked in @ 3pm in they had wonderful small apples and fresh bananas available for the taking.(always good to have snack food) We had room 208 and the king size bed was ROCK hard and pillows not so great either, but again all clean; the bathroom small and clean. (nice soaps and shampoos too.) Our room was on the STREET side and Very Noisy also next to the soda machine in the hall which is noisy along with some very LOUD guest that came in later than us( after Midnight) they were out by the soda machine chatting. (thin walls not well insulated from sounds). I did put a towel under our room door to try to block out some of the hallway sounds....? The Hotel does offer a free breakfast but we opted to go over to the Legendary "Buena Vista Cafe" on Hyde St. for our Irish Coffee and wonderful Breakfast.(I highly recommend the Buena Vista Cafe for having Irish Coffees.) Overall the Location is great; I highly recommend you get a room away from the street (If possible). Free parking is a bonus. For the price in the City not "Bad" and just not great. Most people who stay here are probably here to be out sightseeing and are not here to stay in a hotel room. So get out and enjoy the City by the Bay... | 3 | null |
Super Small Room With Horrible Customer Service
We checked into this hotel after booking it on Hotwire. Check In was slow and the clerk was not friendly at all. No welcome or thank you. The room was super small the the bathroom is so small you can hardly turn around in it. A view of a fire escape is what we had. The next morning housekeeping knocked on the door at 8:15am and asked if we were ready to leave. Now mind you check out is at noon. At 9:42am they came back and knocked again. And at 10:10am they came back for a third time. Check out took 42 minutes as they only had one clerk working. No thank you and they did not ask how our stay was. A group of hispanic maids were picketing in front of the hotel upon departure. I will never stay here again. | 1 | null |
Great place for a meeting !
This is an ideal place for a week long business meeting. I never left the hotel, and still had plenty of unexplored restaurants and activities. Hotel rooms were super comfortable. Nice staff. Highly recommended !! | 5 | null |
Still our inner harbor fave
Ten years ago, this place was immaculate. It is still very very nice and is the perfect location for a weekend in Baltimore's Inner Harbor. Directly on Pratt street... there is actually a walkway from the Pratt St pavilion second story to the second story of the Galleria Mall which is connected to the Hotel. It is very close to tons of shopping, museums, and food choices. Within walking distance of Fell's Point, Federal Hill, Powerplant Live, and the famous Lexington market.
The Hotel has some great views of the harbor. Concierge is very helpful finding your way around for newbies. Rooms are above average size and nicely appointed. I have stayed at several Renaissance Hotels around the country and this is still my favorite. Renaissance is by Marriott. And, if you've never stayed in a Marriott, their beds and linens are legendary. They actually sell the linens(the mattress pad is the best seller...and worth every penny).
You can usually find great deals through Priceline(4stars). Just know that you will have to upgrade if you want to ensure a good view. The Galleria Mall attached to the hotel has a nice food court area for quick meals.
Take a walk over to Amicci's in the Italian market or eat the Best crab cake in the world at Faidley's in the Lexington market. Visit Fell's point and walk in the footsteps of Edger Allen Poe(mostly through the same bars he frequented) or head for Dangerously Delicious Pies on Federal Hill. Catch a great show or two or three at Powerplant Live or just relax on the patio and people watch. This area truly had something for everyone. Can't begin to say enough.
We have stayed at each of the 4star hotels in inner harbor and you will not be disappointed with this one. One of my favorite hotels in one of my favorite cities. | 4 | null |
Only the Front Desk is worth a positive mention
This property desparately needs a re-do. The room was just 1 degree above acceptable. Tired, worn-out..rather rank-smelling..The smoke from the other rooms on my floor was almost as bad as having a smoking room!.I realize that this is for people having extended stays and that itself creates specific challenges (I was only booked for 3 nights)...I asked for the limited maid service just to freshen the room up a bit ( a reasonable $5.00 charge)since I was out a full day, looking forward to the bed at least being made when I returned...the room wasn't touched in my absence. I was told the $5.00 would be refunded (I have yet to see it on my statement)
It isn't the money, it's the incompetence of handling such a simple request (arranging maid service) and not following through ....The ONLY reason I could possibly recommend this property is that the location is very good. The front staff was friendly . That is the only positive thing I can say. The elevator was old, creaky and a joke overall. Graffitti was on the advertisements on the elevator walls!... I am sure it(the elevator) gets a large amount of use because of the in/out nature of the property and the amount of luggage, sacks,boxes etc that guests haul in and out, so I would recommend a 1st Floor room...Unless you really need an extended stay, I would avoid this property altogether. | 1 | null |
Good location, clean and tidy, helpful staff
When we first arrived a little put off by the area (Hell's Kitchen), but warmed to it. Lots of small independant restaurants and shops. Ideal location, 10 mins walk to Time Square, 20 mins walk to Central Park and The Rockafella Centre, 10 mins walk to the wharf for the boat trips. The room was on the side of the hotel overlooking a carpark and quiet street so were able to sleep with the window open as the airconditioning unit was very noisy. The room was large, with 2 double beds, adequate hanging/storage space. Small bathroom with shower over bath and loo, but the basin was in a recess outside, with good lighting, and plenty of space for makeup etc. Made life a little easier in the morning. No tea/coffee in room (we took out own kettle etc), think this should be provided and WiFi was chargeable!! Staff helpful. Hotel clean and tidy. | 3 | null |
Bad from the start
We had an event to attend at Lucas Oil. After using a website to book our room and receiving a confirmation number, we arrived at the hotel to find that we had no reservation. My confirmation number didn't matter because I booked through a third party website. After scrambling for several minutes, she found a room that was being held for someone who had not arrived yet. We paid online for a deluxe floor king room. I was told that this room was not available but if I contacted the website I booked through I could get a refund for the difference. Running late to my event at this point I agreed. As she was typing my info in to the computer several people came down complaining that their keys didn't work. Which seems to be a common complaint about this hotel. I then arrived in my room to find a bathroom the size of a closet, and decorated like I was on a submarine. The trim had been stripped from all of the doors and hallways. And there was one tiny mirror in the bathroom. One vending machine in the entire hotel, which was sold out of everything. Very disappointing, especially for the money spent.
Next day, I contact the third party website to attempt to get my refund, they call the hotel to verify my story. And I am told that the hotel says they billed the third party website for the entire amount, with no discount. What??? So I call the hotel. "Oh we are sorry. We will tell them the situation." Never again will I stay at the hotel. And never again will I use a third party booking website! | 1 | null |
Small rooms
The reviews are right,the rooms are very small.You may swing a cat in them, but I doubt you'd get two. Airconditioning is very loud and beds although don't feel bad, make you wake up a bit on the stiff side. Elevator is also extremely slow. On the plus side it is in a good central location and is clean and safe. | 3 | null |
NO customer service here/falling apart
If you expect any customer service or the idea that the customer is always right, look elsewhere. You'll find nothing but excuses, laziness, and lack of responsibility. If you want a staff who stands around smoking out back, you'll find that. If you find value in cosmetic improvements instead of patching holes in walls, replacing delaminating wallboard from water leaks, fixing where bugs are getting in, reinsulating between floors and rooms so you can't hear the people above or beside you peeing or having sex, then come here. If you want a grassy area and parking lot littered with cigarette butts, beer cans, and trash bags, step right up. If you're not bothered by bright hallway lights coming in the 1" gap under the room doors, then stay here. The laundry room hasn't been cleaned in months and the floor, and around the tops and sides of the washers and driers is filthy. There is no sink or folding table available. If you want a manager who does not represent her "extended stay" customers' wishes to corporate, then you've found the place. If you want strangers entering the privacy of your "home" without notification, permission, or waiting for you to be home, they will certainly do that. If you want radios blasting in the parking lot, people slamming room doors and yelling down the halls with no consideration of other guests, there's plenty of that, too. Save yourself the aggrevation and look elsewhere. Room rates have been raised between $200-500/month here over the last two years so don't budget on paying your opening rate for long. | 1 | null |
No sleep, credit card double billed, you decide
Checked in on Friday, 03/30/2012, couldn't sleep because a spring stabbed me in the back from under the pillow top. The toilet was not clean, thought nothing of it, until I later discovered bed bugs in the mattress. Upon leaving the property I had my credit card double billed and a refusal from the night manager to remove the secondary charge. I suggest everyone seriously consider long and hard before staying at this property. | 1 | null |
Very nice hotel. A bit far from downtown shopping.
This hotel is quite nice. The rooms are spacious, bathrooms are well done, has nice toiletries, there is a quality hair dryer, we got free wi-fi. When i booked there was a deal for free valet parking, so that was nice as well. The decor is nice, tasteful etc. The best thing about the hotel is its surroundings. there is a Starbucks attached to the hotel, there is a whole foods in the basement. You can pretty much find whatever you need to eat at these two locations. The is also two restaurants in the hotel, Seastar, a seafood place, and Tutta Bella, which is a terrific pizzeria. The only drawback really is the walk to shopping, and it is quite hilly in the area too. A really nice hotel all in all. | 4 | null |
Great stay with Universal Studios
Our family of 4 recently stayed at this property. We picked it because of the proximity to Universal Studios and it was one of the few where we could get 2 Queens in our room. The hotel offers free shuttle service to the City Walk and Theme Park, but we chose to walk. It was a 10 minute walk and probably quicker than waiting for the shuttle. We also booked our room on the club level which included breakfast, evening appetizers, robes and unlimited free water bottles. We found the club level well worth the extra money and would recommend it!
Cons: Personally I found the bathroom pretty small. The toilet was finicky when flushing. And there was a big crack running through the center of the ceiling.
Pros: Location to Universal, friendly staff, club level, clean room | 4 | null |
Yet another fantastic stay at a Kimpton property
Time and time again, I find myself back at a Kimpton hotel. The hotel staff are always incredibly helpful and friendly, and you are almost always guaranteed a pleasant stay.
This property is conveniently located a few blocks away from Union Square, but far enough not to be bam smack in the middle of the hustle and bustle. There are plenty of good restaurant options close to the hotel, so I recommend exploring Nob Hill or a little further up in Russian Hill. First Crush, a small wine bar a few blocks away, was a fantastic place to have a casual lunch. Breakfast at the hotel was underwhelming as there are limited options and was also expensive for what it was. A smoothie + pastry cost $14! Definitely recommend venturing outside the hotel for breakfast.
The room itself was clean and comfortable, and as usual the bed was incredibly comfortable - not too soft, not too firm. The amenities are of a good quality and the hotel provides additional amenities if you forgot to bring it - alternatively, there is a Walgreen's across the street that is open until midnight.
There was a bit of a mix-up at the hotel front desk and they had me down to check out two days earlier than I was supposed to, but they cleared that up straight away and extended my stay. Wifi service in the hotel is very reliable and Internet speed is fast, my two (small) gripes with the hotel is that the shower takes a while to heat up so I would have to turn the water on for a few minutes before the water was hot enough. Secondly, when I checked out and tried to hail a cab to head to the airport, none of the valet helped me secure transportation, and didn't help me with my bags either. A little disappointing to end the trip on that note, but it won't deter me from staying at another Kimpton hotel in the future. | 4 | null |
Bad Choice
What a mess! I arrived but my room was not ready so I waited no problem, but an hour later still not ready getting a little upset. Then I finally get a room, as I walked in I thought I noticed the smell of mold but I gave it a chance. After the second night I could really smell it and asked for a room move, they did not have a room so they sent a maintenance man up to spray frebreeze in the ac unit. Did nothing! The next night I was moved into another room it smelled better. The only problem was they are doing major construction across the river walk and it is LOUD! Will post video of noise it is not relaxing! The hotel is not clean if you look in the bathroom and the floors you can tell it has not really been cleaned. Also the elevator fans don't work and they are like 100 degrees. The staff at the front desk is not friendly! They do not have any type of coffee in the lobby and breakfast is $11.00 per person. Pool is small but that was clean. You know what it looks like, it was an old hotel and people came in to bring it up to date but they just covered stuff up. Parking was not a problem. It is far from the downtown spots but we just took cabs $5 to and from. The only good thing was the bar at night was relaxing and they have a great bartender, Ryan is his name. I would not suggest this hotel to anyone. I am not sure why it gets good ratings. If you stay Good Luck! | 1 | null |
Great Staff, Poor Hotel.
We stayed here for several nights in November 2012 and would not recommend it - even if you are on a budget. We have stayed in hostels and 1 stars before and they have all been much nicer than Hotel Cecil. Although the lobby is well preserved, the corridors are in desperate need of decoration, with chipped bright yellow walls and dirty tiles. The rooms are very basic, with dated furnishings and bars on the window. It was also evident that a previous stayer had mistaken the wardrobe for a toilet! The shared showers were also poor, with the tap coming off in my hand and brown water trickling out to begin with...
However, I would still give Hotel Cecil two stars as the staff were very helpful and friendly and the metro stations are a short walking distance away from the sights and sounds of LA. | 2 | null |
Below Average Hotel
This place reminds me of an old Las Vegas Hotel/Casino that’s due for destruction but still open for business. They keep it somewhat clean and functional but that's about it. Luckily I got this place on Priceline for $100 and I just needed a place to lay my head. The staff was fine and the location was great; otherwise, I have nothing. Sorry Town & Country, I gave it a shot. | 2 | null |
The worse experience I ever had
I had the worse experience , rooms were not comfortable , bad smell, bed and sheets were not in a good condition | 1 | null |
Horrible and RUDE!!
Upon staying at the hotel we had placed phone calls to the front office to see if they had offered amenities such as an iron and a refrigerator. The person on the end of the phone was extremely rude every time. Upon arrival to the hotel, the person in the front office suggested we upgrade into a bigger room that had been newly remolded and less noisy. However this room was placed directly in front of the office and was super noisy all night long from the drunken people walking by on the street. During our two night stay, we had a few visitors (who did not stay the night) that came to hang out and go to the beach with us. When checking out the person in the front office made my fiance sit down while he scolded him for having visitors. He said that he had been watching us the whole time and counting our guests that entered the room. He then ended up charging us $10 for every person he counted having gone in our room. We told him numerous times that they did not sleep there, but the man continued to treat us with disrespect and inappropriate rudeness. The stay was absolutely not worth it! the employees are horrible to the guests and spy on their every move! do not stay here!! | 1 | null |
False advertising
We made reservations for three people (myself, husband and teenage daughter)with a specific request for two beds over six months in advance. We received confirmations and they charged our credit card for the room. When we arrived, we were told that there were no rooms with two beds available. We were also told that there were no cots and our daughter would just have to sleep on the floor. The manager told us that our confirmed reservation and charge to our credit card did not equal a reservation, merely a room request, which they could not honor. After an extended conversation, he grudgingly agreed to provide a cot. After more than six hours and multiple phone calls, it finally arrived. We discovered that many families had experienced the same thing, making it clear that they have a regular policy of taking reservation for accommodations that they were unable to provide and had no intention of providing. This is the second time that this has happened to us at a Hyatt and we will not trust their fraudulent reservations system again. Oh yeah, I forgot to mention the mold and cobwebs on the windows. | 1 | null |
OK for an overnighter
If you just need a room for overnight that's close to Hobby, this place is fine. There is absolutely nothing around here and is basically located on the side of a freeway. The only place to eat is Pappas down the street, and it's not that good.
The rooms are fine, (try to get one in the back, away from highway), the staff was nice. | 3 | null |
Please Do NOT stay at this hotel Ever!!
Well to begin......I booked a King room through booking.com. When I arrived I received a queen bed in a room that was no bigger than a closet.....Mine and my sister's luggage wouldn't even fit in the room. I called the front desk to complain and I was told I booked a queen.....No I didn't, so I went down to the front desk and they told me that booking.com probably didn't have a king so they changed it to a queen and didn't tell me. I told them that this room was not sufficient we can't even move around in the room, so they moved us to another "queen" room., this room was over the bar and you could not sleep at all, so much noise. when she put me in the room she said she would have to move me cause it is a noisey room, but I would have to stay there that night....The next day they moved me to another room and we had no heat for 3 nights...Multiple calls to the front desk, maintenance men in the room. They kept telling me it was fixed and it would run for about an hour and then quit....Nothing was done about the heat until the 2nd night.....Then they told me it was fixed and sure enough no heat that night either.....They moved me again to another room the last night there which did have heat......I was in 4 rooms in this hotel and was only there for 5 nights. Very inconvenient......The staff was very rude, we stood in line at the restaurant for 20 mintues beore anyone acknowledged we were there and the person who acknowledged us and sat us was a customer that was sitting at the bar.....Once we sat down, no-one came to our table for 15 minutes to even say anything to us. The conciere told us our Radio City tickets were for Friday night at 9:30 and it was for Friday night at 7:00.....Good thing I called Radio City or we would have missed out show....She then sent us to Good Morning America on 66th St and it was in Time Square one block from our hotel....We spent 20.00 in cab fair that was not even needed. They told us they had a shuttle service to the airport but had to set it up with the conciere and when we went to do that they said there was no conciere there and they had no idea what to tell us., we would need to do it ourself on the computer.....Through all of this they said they would give me one night's credit.....Absolutely unbelieveable!!!!! This is a horrible hotel!!!!!!! | 1 | null |
We feel like we were at a cheap MotelDid not have enough...
We feel like we were at a cheap Motel
Did not have enough pillows.
We were at non-smoking rooms, and people were smoking out side our door and talking until 3 am.
We call front desk and who ever answer said that the person in charge was not in front.
We did not rest. Horrible "Continental Breakfast".
Never coming back.
Never coming back. | 2 | null |
Convenient location, not much else...
Why stay at this Hilton? Convenience pretty much, if you need to be downtown. The rooms are clean, decent size, but nothing fancy. Furniture is pretty much Ikea-like. There is a gym with basic equipment, and an indoor pool.
Nothing that gets the heart racing, and unless there's price convenience or you are part of the Hilton loyalty program, probably one of the many boutique hotels in NY will make your stay a more memorable one.
Major plus (for some)- Century 21 is right next door, so you can shop to your heart's content just before close to beat the crowds.
Note: construction at the next door WTC has been going on for years, and it looks nowhere near completed. A bit of an eye sore, and I always seem to get that view! | 3 | null |
Average
It's safe, it's clean, it's pretty, staff was super nice, but it does have some serious issues. Room was smaller than I anticipated, but not bad for one person. Seemed very clean, no issues there. WiFi was spotty at best. Pancakes ordered for breakfast were terrible. Inedible. I sent them back & was told they would be removed from bill but they had not been when I checked out (resolved then). Computers in "business center" are old, only run old version of Explorer, could not print on 3 of the computers, and of 4 PCs in the room, only one was at a desk with a chair. Had to stand to use others. Made getting quick work done impossible.
I think it's a good hotel with a good location, but the food and the business center were real letdowns. Overall hotel was a bit noisier than I expected also, but at least they supply ear plugs in the room.
I will say: I had to go over to the Hilton to use the FedEx/Kinkos, and that place was so freaking crowded & noisy it made me appreciate the relative peace of Parc 55's lobby & check-in area. | 3 | null |
Four Points DC was nice stay
The Four Points Sheraton in DC was very nice. The staff was very friendly. We ate in the restaurant for dinner and breakfast. Dinner was delicious. Fernando was very attentive. Wine selection nice.
Pool on the rooftop wasn't so appealing. It was very small and crowded. Probably really nice for kids. The outdoor patio was nice, but it was such a hot, humid day that we just took a quick look.
Valet parking is VERY expensive at $44 per day.
We would stay again since the White House is right down th street. | 4 | null |
What a dump!
Bathroom sink partially clogged, cold shower, paper thin walls and the rattling noisy, stop and start heating unit. | 1 | null |
MOSH PIT
This hotel is so filthy I had to leave. Our company had our union contract meetings at this hole in the wall. The meeting room was filthy, with dirty glasses, dirty coffee cups and dirty everything. Avoid this dump whenever possible! | 1 | null |
Location.
The good: Free parking lot. Tess gave the 4 of us a handicapped room which was larger, thank you. The room came with a fridge which was nice to keep beverages and left overs. Coffee and ice machines available. Good working heat/air unit. You can see the Hollywood sign from most of the rooms. Walking distance from grocery and convenience stores. Lots of nearby restaurants and fast foods that are open late. Nice people running The White Horse, the bar next door. Must improve: Almost none of our outlets would work or hold our chargers in the wall. There is a terrible smell in both rooms we got, had to purchase febreze to mask the odor. Might be some mold, as my allergies were a problem. Guy at the front desk sleeps on his overnight shift. Found used needles under the bush where we parked. Overall, everything I expected for staying in Hollywood/Thai Town. I'll be back for the location and price. | 3 | null |
checked out into the fairmont
I came in from east coast after 6 hr flight and hr drive from sfo to be told that there was a water leak and hotel was out of rooms. They showed us to basically some sofa beds that they had pulled into lounge.Mattresses were falling through metal frame. I nearly laughed in their face for suggesting and expecting full rate. Only after refusing and demanding did they locate a room an hr later. Manager refunded the night and offered another night. However, I had already booked at the Fairmont which was my initial choice. Nope will not return and rooms were just ok. It did have a nice lobby with cucumber or orange water. | 1 | null |
Worse hotel ever stayed in
Dirty and unkempt. Dust everywhere, air con broken (front falling off) and cracked toilet seat.
Decieving from the outside and reception.
But central and easy access to everywhere either on foot or subway.
Would we go back to that hotel - No. | 1 | null |
Hidden charges, hideous building; convenient, yes, but worth it?
I had a meeting there and then, given a good rate, extended the stay for a couple of more nights for my family. That rate wound up being not so good after we'd had to pay for all kinds of things I don't gather we'd have shelled out for at other nearby hotels. San Diego attractions routinely mention the likelihood that one's hotel will get one there via free shuttle: the Bayfront won't take you anywhere, not eve to the airport or cruise terminal, which are just a few minutes away. (If you ask the Concierge, he'll push taxis and won't, unless pressed, suggest public transport, which is right across the street.) The business center, run by UPS, gouged me for checking my email for a minute to get my flight confirmation number. The room was fine, and yes, it's a very easy walk to the ballpark and to the touristy Gaslight district. And it's right on the Marina. But if you go for a walk on that waterfront you can't but be struck--or at least I couldn't but be struck--by what an enormous blight on the neighborhood is this hideous, enormous Hilton. The very expensive breakfast buffet was really wonderful--great food, great choices. But should a hotel of this kind have a crummy Fox sportsbar downstairs? The whole thing doesn't add up, or adds up to too much money for an only OK stay. It seems in fact, to be TRYING, to be only OK. | 3 | null |
Great experience
The room was not fancy but was clean, quiet, & well maintained during our 6 visit. Complimentary continental breakfast included a variety of fresh fruit as well as cereals, bagels, etc. As mentioned by other reviewers, it was very convenient to the CTA station. Complimentary shuttle was available to transport us to & from the Midway Airport as well as to local restaurants. Desk staff was extraordinarily helpful in providing tips regarding local sights to see and even supplied us w/ printouts from MapQuest w/ detailed instructions as to how to navigate the bus & train systems. An excellent value in the Chicago area! | 5 | null |
Appalling service in a beautiful building
We're platinum members of the Priority Club, and as such we know how good Holiday Inns and Crowne Plaza's cound and should be. We spent four nights at this hotel in the run up to memorial day. This was the final hotel in a 16 night tour around five states. We'd already stayed in six other hotels on our travels (four of these were using our Priority Club points where we had been treated like royalty), but were looking forward to something a bit special in Washington. How wrong we were. From the moment we arrived, the staff couldn't be bothered with us. We had to speak to the manager twice during our stay to complain about the appalling service we'd received. He tried to explain to us that he was all about 'going over and above' in terms of service, however our point was that his staff were unable to get the basics right. This ranged from ignoring us when it came to table service in the bar to the agreed free wi-fi and other charges that we shouldn't have had included, being added to our bill. Put it this way - the bill under our door was for nearly $500, but by the time they'd removed everything they should have done, I paid under $50.
Service aside, the hotel is in a great location for the Mall and all the usual Washington sites. The room was comfortable, clean and had a great shower.
If they replaced all the staff with people who cared about the customer, this would be the number one hotel in Washington. Until that time, you stay here at your own risk (of getting mad at the service!) | 1 | null |
Should have checked before booking
This hotel combines small rooms (i am aware most Manhattan hotel rooms are small) with bad service, to few elevators and a crowed lobby and queues to reception.
i was requested to change rooms, for no apparent reason, i was under the impression the first room was a backup room in case of overbooking as i checked in very late, but I was actually downgraded to a smaller room the net day. In total i must have spend 1.5 hours queuing at reception to change rooms just to find the new room had no space to move. | 2 | null |
Great Place to Stay For Race
Stayed here while in town for the RnR Marathon in DC. Brand new hotel close to a few quick places to eat and a new grocery store (Harris Teeter) which was a great place to pick up a salad to-go and drinks. Staff at the hotel were super nice and very helpful. Close to the metro - red line. Great pool and gym. Hotel restaurant was very nice for adults. Will stay here again. | 5 | null |
First time stay, will return if in the area
My husband, mother in law and myself had trouble getting back from Hawaii and stayed here the night with a distresssed traveler rate of about $67.00. It was clear there were a ton of renovations still going on, took awhile to find room and only had about 4-5 hrs to sleep before our next flight. Room was very clean, shuttle to/fr airport awesome and various breakfast choices. Would stay again, was so much better than sleeping in the airport. Needed some rest and a shower. | 4 | null |
Raggedty Rooms..... Needs Work
The rooms at the Waldorf are definitely showing their age.... It is down right dingy..... the finishings are old, fixtures in bathroom are rusted, cracked, stained, half patched..... the carpet is dingy.... pretty much a disaster..... Further, the bathroom was not cleaned properly as I found hairs all over that were not mine... YUCK, YUCK, YUCK!!!! The rooms are in definite need of an upgrade...... Wish they would make the same investment on the rooms that they made on the lobby and hallway areas.... Very disappointing for the amount they charge per night..... Also, the room service lady taking orders was a little rude... she needs to get an attitude check if she is going to be dealing with guests. I will not choose this hotel again until they make some upgrades. My money is better spend somewhere else. | 2 | null |
Perfect family stay.
We loved this hotel. It is in an ideal location for shopping and sightseeing. We walked to FAO Schwarz, Times Square, Rockefeller, Saks, American Girl, Central Park etc. The rooms are a standard size but a little bigger than most Manhattan hotels - especially the doubles. Loved the robes and slippers and amenities. The room was quiet. We would definitely return. | 4 | null |
don't cheap out-it's so not worth it!
stayed here cuz it was the cheapest in the heart of the city. what a disappointment. very old and rundown. needs major renovations to even be rated poor. rooms are teeny tiny and bathrooms were barely roomy enough for a child! the only positive was that the employees were nice. do yourself a favor, don't stay here. | 1 | null |
Great location, great deal
A very nice hotel in a great location, pretty big rooms by NYC standards, free (though sort of weak) wifi, free breakfast and all-day coffee and tea in lobby (as well as in rooms). Staff were exceptionally helpful and friendly, so this is a pretty good deal in a great location--the breakfast was really convenient and while not full-service had good variety and was fairly substantial--better than just continental, and in a nice glass-enclosed room. The hotel room itself was also decent sized, very clean, and an incredibly comfortable bed. Recommended. | 5 | null |
Overnight stay ok, not my 1st choice
Seems to be an aging hotel, the elevator was scary and slow and made clunking sounds at each floor. Basic rooms and lobby. It was supposed to be just an overnight stay near the airport but I schedule some business meetings without knowing what the hotel looked like. I was embarrassed to have customers meet me in this type of basic hotel. If you need just an overnight stay near the airport, this will suffice. Anything more, just booked a better hotel.
Shuttle service (free) but waiting time is long. Very frustrating if you arrive just after the bus leaves and you have an hour to wait. I was not happy. At all. | 2 | null |
Better than anticipated
Based on the half and half mixed reviews, I was nervous to stay here but we were pleasantly surprised how great everything was here. Some of the negative reviews about blood on the sheets, bed bugs, rude staff etc were not anything we experienced during our stay. We were here for a 6 day September vacation to see the city. Jackie, the front desk attendant checked us in and was really friendly and welcoming. The few issues we had while there were immediately addressed. We used the vending machines on the second floor to try and buy water. The machine was out of water, and took the money we had put in. When we informed the front desk attendant, he went in the back room and pulled out two bottles of water for us. We received a courtesy call when we opted to not have housekeeping straighten the room one morning, letting us know that if we needed anything, just let someone at the front desk know. There is usually someone at the door as you exit to hail a cab for you if you need one. The breakfast was ok, mostly sugary pastries, cereals, pancakes and other carbs. The walls seem thin, but we were staying during a relatively quiet week so noise wasn't much of an issue. On our last night during our stay, the neighboring room sounded like it was full of small children yelling but it was quiet by the time we were ready to sleep. I wish there were fans in the bathroom. Also, the sink does not drain fast if you keep the water running. Other than that, our stay was enjoyable. | 4 | null |
Great location need some updating
We stayed on a weekend (Friday and Saturday). As others have commented, the rooms were somewhat dated but clean. We got a good rate, so it was okay. Location was excellent for visiting the West End and it's attractions.
Complimentary breakfast was good with lots of choices.
One major issue was the rooftop concert at a local club on Saturday night. Not the hotel's fault, but it was sure hard to sleep.
I might stay here again if we were visiting Dallas, but I also would shop for a good rate elsewhere. | 3 | null |
5 Star for Good Service but Hotel is Way Below Expectation
After our stay in a fabulous 5 star hotel suite in Las Vegas, we really noticed the drop in standards with our stay in this hotel. I am still confused on what's going on with everybody's review? This hotel is number 1 on Tripadvisor but it didn't appear number one to us. We have got high respect for Tripadvisor and that was one of the reasons why we booked this hotel.
I am not saying it was all bad. Service was outstanding. Staff were helpful and hotel was very thoughtful by serving afternoon teas and refreshments. Location was great - walking distance to Hollywood Boulevard. Also, our friends from LA were impressed when they heard we were booked in Magic Castle. Locals really think highly of this place which was a good.
The above good points enumerated above were endearing but the room did not appear appealing to us at all which was the reason why we were there in the first place. Room looked tired and needed much work to be done. Bed was also not great. You could also hear your next door neighbour's voice which was not good and a bit annoying really.
Sad to say, this is one of our least favourite hotels. | 1 | null |
My go to hotel in IAH
When searching for an airport hotel I look for a couple of things: cleanliness, quiet, good price, shuttle..and a decent bar within walking distance. This hotel has all of them in spades.
Walk out to the front of the hotel turn left a half block to the small strip mall. There you'll find a pizza place, liquor store, Subway and the Hoyt County Saloon..a nice little bar with cold beer and efficient friendly staff. | 4 | null |
Nice, friendly hotel close to Seattle City Center
Went on a few day trip with a friend and did a name your own price deal, and this hotel was chosen. We weren't disappointed at all. The front desk staff was all very helpful and friendly. We actually became cool with some of the staff. They set up out ferry ride to Victoria, even on short notice, and even got a private car for us to the pier for a small price. The rooms were clean and a decent size for two people. The hotel itself is in walking distance to the Space Needle and the monorail. There just wasnt too many good places to eat in close proximity to the hotel so will need to cab it or get on the monorail for good food. The only problem we might have had was it can get noisy with people slamming doors, also our room faced rooms from the window. We had our window open and so did people across from us so you almost felt like you were in the same room with conversations, but overall a pleasant experience! | 4 | null |
Large rooms
We choose this because of the central location and large rooms, and neither disappointed. there was disappointment though that they charge for the pool - which is small - on the top floor. Also there was a lack of information in the room on hotel amenities. so we had to ask about restaurant openings etc. | 4 | null |
An Oasis in NYC!
A perfect hotel for a girls weekend! Our room was wonderful and comfortable--well appointed, clean, and the kitchenette. Wow what a great bonus. Conveniently located to great restaurants, Times Square, and shopping--we walked everywhere. Kicking off the day with a leisurely breakfast included with our stay enabled us to plan our day and having a vibrant restaurant/bar an elevator ride away was a perfect way to end the day. Kudos to the entire staff for a welcoming experience, and especially hats off to Colin who provided excellent hospitality and terrific recommendations on where to go in NYC. We're already planning our next girls weekend and the French Quarters will our home base again. | 5 | null |
Overwhelmed - not us, the hotel
The young woman at the desk who checked us in was great; it went downhill from there. The room was fine, but nothing extraordinary for $360/night. Then there was the nickel and diming. There were at least 5 different locations in the room for minibar items - water for $9; wine in two different locations, and it was not a huge room.
And why do $50/night motels give you free Wifi access, but the more expensive the hotel, the more they charge you? Our Starwood status got them to waive the $14.95 per night per DEVICE charge but, predictably, it was on the bill and we had to have it removed at checkout.
We were in town for a conference as were other friends staying at the W. They did not get requested wake-up calls, had room service breakfast served 1/2 hour late. The hotel complained they were overwhelmed by demand, but that is poor management. Bring in enough staff to comply with your guests' requests; you certainly are charging them enough. | 2 | null |
great location
We went to Austin for an overnight to visit my son at UT. I did a priceline bid since we were flexible about when to visit and was just thrilled that we got the Omni at a really great price. The hotel is very conveniently located - just one block from the action on 6th street, and a very easy walk up Congress to the Capitol. The hotel has a self park which allows in and out access for $18. They have a roof top pool which is small but nice - unfortunately they were doing construction to the hot tub area so not relaxing for a day visit, but enjoyed an evening drink rooftop with a beautiful breeze going.
The hotel has very comfortable bedding, nicely appointed rooms and bathrobes. The only negative on this hotel is parking. The parking area is very small and can be difficult to get around if you have a van or bigger car. | 4 | null |
Thank God they have location, location, location!
Trade show at this hotel, so convienent but alas, the worst Hilton I think I can ever remember. Old, Old and getting older. A/C noisy, carpets don't need cleaning, they need replacement. Concierge level now on fisrt floor, so doesn't even have the feel for the upcharge. Happy hour wines at $5 a deal, but look at the labels and see why they are that cheap. Best feature besides location - the staff. Almost made me forget that they seriously need a major hotel upgrade. Many other choices nearby. Take one! | 2 | null |
It's all about the location
Unlike other Grand Hyatts this one isn't going to knock your socks off. But the location couldn't be better. Steps from Grand Central on E 42nd Street - you're well placed to get to practically any destination in Manhattan and beyond.
The lobby is modern, and clearly striving for impressive/artistic. Comes across as a pretentious/bus station. But it does have a handy Market where you can pick up snacks and hot meals 24hrs a day without being ripped off by room service. I was on the 31st floor, and was impressed with my room at first. Good size, quiet, plenty of storage, humungous TV, super comfy bed, decent shower.
Annoyances: An iron but no ironing board (although one turned up quickly after I requested it). No flat surfaces anywhere in the bathroom to nowhere to put even a toothbrush and toothpaste. Kind of annoying lighting (no switches - all electronic). And a rather unaccommodating approach to late check out. I was willing to pay extra to have a few more hours in the room, but was told that I could have another hour and that was it. Fine if you're busy, but it was a Sunday afternoon... I'd be surprised if they were full.
Hats off to the chambermaid, who was both friendly and helpful and 100% on top of her game. | 4 | null |
No cable, No heat access /fithy room
The hotel was built in 1912 and looks like it too. The room I resided in was filthy and small, (walk sideways if you weigh over 100 lbs.). The heater is a water heater from the 30's, which is managed by the hotel staff instead of the customer. I was cold all of the time and was told to wait until the furnace starts up in their locked basement. Everything in the Building is out of date, stinky and old: including the carpet, chairs, doorknobs and customer keys! Hotel office looks very bad and dirty! YOU MUST TURN IN YOUR ROOM KEY every time you leave the hotel. NO handicap access, NO bathtubs (moldy shower curtains), NO bathroom rugs (Ice cold floors) NO CABLE (Only 1 English channel), Filthy Windows (In front of hotel, NO VIEW), NO Vending machines, NO REFUND POLICY!!! Breakfast is donuts and coffee ONLY! | 1 | null |
great staff, great space!!
Been in NY for 10 nights and as a hotel industry profesional I need to thank and congratulate staff at this hotel for their service quality. Front desk personel is so nice and helpful! spontaneous smiles and distinctive quality service, always willing to help and exceeding expectations. I must name Alex at front desk for his unik warmth.To me that is one of the most valuable things to be found in a Hotel.
Rooms are really spacious, and though there is no doubt interior decoration and design is to be updated, they would not miss any basics and even go further. Showers are great, some of them have an interesting array of massage options! bed is very good too.
It was the less expensive hotel in our stay and for sure the best cost-effective.
Congrats to the whole staff and managers that take care of them!!!!
Free internet and an in-room safe would make an even better choice
cheers from Argentina!!!!
Ana López Furst | 4 | null |
I will not return
I booked this room about a week prior to our stay for a 2 night stay for myself, my husband, and our four year old daughter. I chose from several Indianapolis area hotels, including several Marriott locations. The descriptions and photographs of this hotel were impressive and on par with the level of hotel we are used to using.
When we arrived around 4:45 p.m. on 9/19, I was initially a bit concerned about the outside appearance of the hotel being older. However, the addition to the hotel appeared very modern, so I didn’t think much about it. Check in with Jay was pleasant and quick and the lobby was very modern and nice.
We arrived at our room, room 319, and were pleased when we opened the door that the room looked like the photos. The furniture, bedding, and carpet were updated as well as the bathroom counter. I didn’t pay much attention to the details at this point as we were just unpacking so that we could go to dinner. I adjusted the thermostat down from 74 to 71 in the 20 minutes we were in the room. We left the room and went downstairs to check out the indoor pool and courtyard. Both were pretty and seemed nice. There was a plate of food and a wine glass on a table that I noticed.
We left the hotel and were gone for a few hours to get dinner. We returned to the room around 8:30 p.m. I walked down to the courtyard and noticed that the food and glass were still out there. When I returned to the room, the air conditioning seemed loud. I walked over to the unit in the corner of the room and noticed the bottom of the unit was not covered and had wires hanging out of it. Air was also not blowing out of the unit even though it was running. The unit began to kick on and off repeatedly and would only blow out air about half of the time.
Around 9 p.m. I called the front desk. I don’t remember the name of the young man who answered, but I explained the situation. His response was, “yes, ma’am”. After waiting a few seconds, I asked what could be done. He asked if I wanted someone to look at it this evening. I said yes because I didn’t think we could sleep very well with the noise—it sounded like a diesel engine running. He said someone would be right up. As our four year old was getting tired and cranky, after waiting for 20 minutes and no one showed up, I called back and told them nevermind because I needed to get my daughter to bed. He stated that the engineer may have gotten caught up with another issue.
At this point, I went to take a shower. When I turned on the shower, it was very obvious that the shower head was old and was the type that puts out four streams of water. The pressure was barely enough to rinse the shampoo out of my hair. When I stepped under the water and back toward the drain, the bottom of the tub actually squished down under my weight.
My husband and I had a very restless night due to the air conditioning kicking on and off very loudly and repeatedly. By morning, we were miserable. We made reservations at another Marriott location that we had stayed in very recently and checked out of the hotel the morning of 9/20.
We will never return to this location. Attention to detail is very lacking in cleanliness, remodeling efforts, and some customer service. (The check in and check out were pleasant, just not dealing with the air conditioning situation.)
As if this were not enough, in our haste, my husband realized he had forgotten his favorite hat in the room about 30 minutes after our departure. We were already at the Indianapolis Zoo with our daughter, so I called the hotel. The man who answered said he would check with housekeeping. He called back shortly and said that the hat was not found. After thinking some more, we realized it was left on the desk chair pushed up under the desk—and I thought it was possible that spot may not have been checked. I called again, and this time was transferred to security who handles the lost and found. I left a detailed message with the room number, the item, and where we thought we left it. I did not receive another call back that day, but the voicemail had said they would get back within 1 business day.
The next morning, I called again and asked for lost and found. I left another message asking about the hat. The gentleman returned my call and stated that he had gotten the message and that nothing had been turned in. I explained my question about where the hat may have been left. He said he would check if no one was in the room. He called back and was somewhat curt in his detailed explanation of where he checked in the laundry room where the housekeeping carts are kept, in the room, and nothing had been found. He said in his 5 years, nothing has ever been found after the room has been cleaned. He stated they would check with the housekeeper who cleaned the room, but that she was off today.
At this point, we were very frustrated since we had called within 30 minutes of leaving the hotel and had not had any luck. About an hour later, we received a call from another gentleman in security that was very friendly. He stated that the hat had been located and he had it in his hand. Arrangements were made to have the hat shipped to our home since at this point, we were already travelling home. | 1 | null |
Mixed Review
Recently stayed one night. Arrived to a cozy lobby with a fireplace. Our room was a good size for 4. Everything was clean but the carpet. You could see the filth on the carpet and it was sticky to walk on. Beds were nice but need new pillows! We awoke to find that 3 vehicles had their windows smashed out. It seemed like a nice area with a subdivision on one side. If we have to go back to Indy I would not choose to stay at this hotel again. | 2 | null |
don't be fooled not worth it
I am not happy! the fitness center is cramped and crowded, no coffee in the room.
They sent me an invitation to be part of the "by invitation program" promising upgrades and free internet. I accepted. After several stays, they sent me an email saying I was eligible for an upgrade to a suite. I called the number and asked to use the upgrade for my stay in april. Transfered 3 times, a total of 15 minutes on hold, then told that I was not eligible for the promised upgrade because it was going to be charged to a company. But when I checked out by email, they charged the stay to me and did not give me free internet. Another 15 min on hold and they agreed to charge to my company but did not give me the free internet.
These people do not know how to do customer service. | 2 | null |
Awful experience!
My husband and I stayed here for one night because we were attending a friend's wedding nearby. It seemed that everything that could go wrong did...
- The first room we were given smelled moldy and disgusting. We asked for a change and after receiving some dirty looks from the front desk staff, we finally got one.
- The new room had a non-functional TV. We called down, but the front desk phone was busy. It turned out they had it off the hook! They asked to come down and get new batteries for the remote. That didn't help either. We went and got a new remote from the front desk. That didn't help either. Finally, someone came up to the room and told us that the TV had been plugged into a non-operational socket.
- The air conditioning in the room was turned on really high when we came in. It was freezing! We turned it off, and then when we tried to turn it on again, it made a horrible grinding noise. We ended up just keeping the fan on because the noise was preventing us from sleeping.
- In addition to the noise from the air conditioning unit, we also had to deal with the noise of a door in the hallway that led to the main stairwell. There was no seal under our room door and so we could hear EVERY TIME someone walked in or out through the hallway door.
- The water was barely warm for the morning shower. I guess 8:30 am is too late?
- The breakfast space is tiny with only 4-6 tables available.
This hotel is horrible and they're getting away with it because they are so close to the airport. Don't stay here!! | 1 | null |
Not for us
Some of my dislike of this hotel stems from the fact that other members of my family found the wharf area too touristy. I didn't mind the location but other parts of the hotel were lacking. We probably didn't really give it a chance when we realized that they were going to ding us $14.95 per day per device for Internet. We had 9 devices between the 3 of us - 3 iPhones, 2 laptops, 2 iPads, and 2 kindles. That's the way of the techno world.
To be perfectly honest, we would have stayed at the hotel and not moved, if it weren't for the Internet charge. The bother of moving wouldn't have been worth it. The hotel thinks they are being generous by offering free wifi in the reception area. It's a nice concept but the reception area was jam packed - particularly in the evening and in the morning - with families - each member punching away on his/her electronic device. It was noisy and uncomfortable. Part of being on holidays is to be able to take with some of the comforts of home. Well at the Sheraton, either you pay the fee for each device or you can't surf the net in your pj's.
I am from Canada and it is important to try to avoid internet on your phone due to roaming charges - another reason accessible and free wifi is important.
The rooms were small but I am led to believe that most San Francisco rooms are. They look much nicer on the Internet photos than they really are. Most of the photos on the website appear to be of the presidential suite. Customer service was non existent. They did their job and that's about all.
Some positives:
- the pool looked decent. It is small and the photo depicts it fairly. Water is warm
- the beds are very comfortable.
- location is great if you like Fishermans Wharf area
- exercise room decent but was all in use at 8 am - packed
We had intended to stay 4 days but gave our notice to leave almost immediately after we got there. I knew there was an Internet charge and was ok paying it but not on an "per device" basis. The "per device" charge is not advertised. That is just a money grab. The Radisson across the street has complimentary wifi and the rooms are even a little nicer. We looked there before we moved out of the Sheraton but chose a Union Square hotel instead.
I know I sound like a broken record but we would have stayed there had it not been for the wireless device fee. That was just too much and it was completely and utterly unacceptable. | 2 | null |
Great location, needs renovations asap!
While the lobby was modern and cozy (read: small!), the rooms were dark, old, and in need of renovations. Fortunately for us, we were in Seattle to eat and drink and explore, not to sit in our room the entire time. For that, the location is IDEAL! I would stay here again if their rooms were on par with their trendy, convenient location. | 3 | null |
Grand Hyatt at Grand Central, NYC
We chose the Grand Hyatt at Grand Central for its location. It is pretty much in the middle of Manhattan and handy for Grand Central station - you don't even leave the building. Although it is neat and modern up to and including the lobby, it is showing signs of age inside. Furnishings are rather dark and a bit old-fashioned and the lighting is muted. We asked for a roll-away bed for or seven year old; it was so large that there was barely space left to move about the room. Fortunately this did not bother us too much as we mainly used the room to wash and sleep. Although we were not high up, there was no external noise. Neighbors could be heard rarely. Staff attitude was generally good and occasionally exceptional.
A few things niggled: I was not notified of mail deliveries; I phoned to ask a written message to be delivered to my wife and it did not happen; internet access is around 16USD per day and is not free in the lobby; the room service menu is average (macaroni cheese, that famous comfort food, was not good) and there was a 20 minute queue for breakfast. Reservations were advised for the latter. In that time I bought a good breakfast in Grand Central and brought it back to our room.
Would I go there again? For the location, yes. I can take or leave the rest. | 3 | null |
Amazing Stay at a Modern-meets-Historic Boutique Hotel in Downtown San Diego's Gaslamp District
My husband and I stayed here on our wedding night and had an absolute blast! The hotel is in the heart of the historic Gaslamp Quarter in Downtown San Diego. The hotel is San Diego's first, est. in 1890. It has a great mix of modern sexy Italian design and historic rustic brick building. The staff is kept small which makes for a more intimate experience, as they are able to get to know their guests better and their own colleagues. They are extremely nice and personable, and very knowledgeable. Our personal concierges, Brenteny and Carlos, were excellent! We had a corner penthouse suite right on 5th and F St which made for excellent people watching, which I absolutely love! Expect to hear some level of noise, as you are in a downtown historic building. The room had high ceilings, a huge jacuzzi tub, a big shower that rains down on you, a great sound system, and a very very comfy bed. The hotel is centrally located so you can walk to just about everything. We definitely look forward to staying at the Keating again! | 5 | null |
small room but nice and quiet
Our first time staying here was quite good. front desk staff was decent. the room was very small and best for 2 cozy sleepers. we did get a free upgrade to a king sized bed. the bar was fairly lively for a sunday night - great bartender! only complaint was that the sink stopped up and the shower leaked all over the bathroom floor. by the time they were ready to fix it, we were on our way out - but they did respond in a kind manner. | 4 | null |
Would expect a pet friendly hotel like Ramada to have pet friendly rooms that don't look and smell like a dog kennel.
When paying for quality, I expect quality even in a pet friendly room. I would not expect a room at the Ramada to smell like cigaretts and dog urine and chemicles, even though the room is considered pet friendly. The overall condition of this particular ramada was very run down. The pillow felt as though someone had stuffed wads of cheap stuffing in it. Very lumpy with zero support. The grout on the bathroom floor was grungy, as well as in the shower; wich was green from the un-removed cleanser. The carpet was peeling back from the wall in several places and the ceiling had bubbles from previous water leaks. The list is much longer, but I am guessing you get the idea. way too much money for the quality. Someone should take a day and spend some time at a staybridge suites. Would recommend them over Ramada any day. | 2 | null |
No way to treat guests!!
We recently visited the Liaison Hotel and suggest you go somewhere else! On three out of the four days of our visit, their only pool was closed mid to late afternoon until evening, to all guests...... as they were hosting a private party at the pool. After the first day, when the pool was closed from four pm until it's closing at 10 pm, they assured us that it would be open the remainder of our visit. The second day it was open, however the remaining two days it was closed from 2:30pm until 10 pm. After a day of sightseeing in very warm weather, it was disgusting to not to have the use of the pool we had paid for. We complained, but got no place. While there were some very nice things about the hotel, it put a very bad taste in our mouths to have this experience. You might try the Hyatt or the George Hotel in the same area. | 2 | null |
Great value
We stayed at this property in October for a week. Had a king suite, which really was a suite, with sitting room/kitchenette, bedroom and bath. The room was at the rear of the building, which might have been a problem on lower floors (the air shaft was below us); however, we were on the 10th floor and had a decent view to the east, overlooking rooftops. Television in both rooms. The staff was very friendly and helpful. The market across the street was handy for breakfast items and snacks. Only a couple short blocks to the 72nd Street subway.station, where you can pick up the 1,2 and 3 trains. We had previously stayed at a hotel further north, but, nice as it was (with accompanying prices), it cannot compare with the Beacon for value. Definitely recommended. | 5 | null |
Lovely
My partner and I were incredibly sad to see the end of our NYC trip and the OTA alike. We stayed here for a week and were accommodated to perfectly, there's currently work being done to the front of the building so they upgraded our room size and put us on the other side. The work doesn't starts until 9am so certainly didn't interrupt our sleep, but they put earplugs by the bed every night just in case.
There is a small gym located inside the hotel which doesn't have all the equipment in the world but certainly does the job in terms of weight machine, treadmill, cross trainer. The bedrooms were neat and cleaned everyday and were quite large (for a nyc hotel room!). Oh and the beds in the superior rooms are ginormous! The front desk were a delight we got checked in and out quickly and they were so helpful with maps, information, etc. One night we left a bag in the back of a taxi cab, they gave us the number of who to contact, the location of the lost and found and always asked if it returned whenever we came by. Unfortunately it didn't because we didn't get a receipt with the taxis medallion number, so I cannot stress this enough, when in a cab... GET A RECEIPT!!! One of the guys at the front, Dennis, was local and knew all the best places for best and cheap food, if you stay at OTA, find him and ask him where to go he will put you straight and you won't regret it!
The hotel is located in the residential upper west side and is 2 blocks from 79th street subway station, take the 1 train downtown along broadway to get to times square, columbus circle and lincoln centre. Its also only 3 blocks from central park west and really allows you to live like a new yorker.
Enjoy your trip! | 5 | null |
Worst Hotel Ever!!!
I'm not even compare this W hotel with all the other W hotels I've stayed at before. This hotel is the worst among all the hotels I've stayed at. Service was ridiculously slow, it took them almost 40 minutes to bring two pairs of slippers to our room. The directions for breakfast was not clear at all. They "invited" us to have breakfast at the restaurant for time slot between 9:15 to 10:00 and then they say it's not complimentary. The staffs were nice but the manager was arrogant. I was absolutely disappointed and they totally ruined the W hotel brand!!!! | 1 | null |
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