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Not worth the price!!! Very disappointing
We checked in mid afternoon to find out that they charge $39 a night for parking, I could understand the charges if the hotel was located in a prime real estate zone but no,the hotel was surrounded by construction and far away from Lake Union.
As we checked in, the front desk agent was inexperienced and mono-toned. All he did was give us our keys and said enjoy. When we walked into the room, the room was quite nice but the view was not what we booked. We booked a premium king room overlooking the space needle but our view was miles from lake union, looking over the alley and construction.
I called down to speak with someone about our concern and they said due to the hotel being over sold, they could do nothing. I did enquire about a different room and the hotel did not do anything. They did come show us different category rooms but at the end of the day, we were very unsatisfied about our stay.
We couldn't sleep due to the construction starting before 7am and our windows being not soundproof, we ended up finding parking for $6 a night in a parking lot 2 blocks away and also, their so-called pool and whirlpool is across the street which is shared by the condo next door.
I would have rather booked a hotel right in the middle of downtown for the price we paid. We ended up considering asking for our money back and going to another hotel but as we had plans with friends and were only staying one night we let it slide.
We will never return to this hotel again. | 1 | null |
Chocolate Covered Strawberries and more
Sending to my wife to Chicago with my young daughter was stressful enough, but trusting a hotel to take care of them wasn't a worry. Wanting to make my wife's spouse and daughter's rip special I called ahead and the staff went over the top making sure their every request was met. For a very small fee they arranged for the Chocolate covered Strawberries, and personalized letters to be in the room upon their arrival. GREAT SERVICE! Made me look like a hero. | 5 | null |
Worth every penny
Just arrived back home to lots of snow after staying 10 nights at the T&C with my family. Loved every minute of it - phenomenal staff, great room, refreshing pool (even if we are Crazy Canadians swimming at night). Most of all we appreciated the staff. The front desk check in, the concierge, the staff at the restaurants - all were very friendly and made the stay excellent. A HUGE thank you to Mark Yunker, our hotel liaison, for attending to our requests promptly and with a smile! The trip was both personal and business and we would definitely return. Thank you | 5 | null |
Nice Hotel for the Money...
We recently stayed at The Roosevelt Hotel for a quick 4-night visit to NYC. The first (Supreme King) room we were placed in was VERY small and did not even have a bureau in which to put our clothes. We immediately requested a different room and were moved to a much better option...nothing fancy, but clean and more spacious than many boutique hotels in the city... (must add, front desk "Alfredo" was very quick to move our room and do anything to insure we were very pleased with the second room.) All in all, a good location, beautiful lobby and decent (recently renovated) room. Drawbacks include small and dated bathroom, no in-room internet, tiny and out-of-date business center, and sub par concierge services. We booked this room for about $175 per night and feel that (compared to many NYC hotels) it was a nice hotel for the money. | 3 | null |
Not What Was Expected
We had stayed at this property before and were looking forward to a good nights rest before moving on. The bed was great but the six tiny foam pillows were next to useless. The bathroom only had two large towels & face cloths and one bar of soap. The lighting in the bathroom was so poor it was challenging to shave and apply makeup. Everytime the furnance came on during the night I thought another plane was landing at the Indianapolis Airport. This stay may have been our last at this property. On this same trip we stayed at a Holiday Inn Express in Indiana and it had four large bath towels & face cloths and three bars of soap and great lighting in the bathroom. | 2 | null |
Clean, convenient and friendly
The hotel is a great value for the price you pay. It is convenient, easy to get to and close to almost everything in the theatre district. It is quiet and cozy and in excellent condition and kept clean. The furnishings were upscale. The staff were very courteous, friendly and helpful. The hotel was quiet at night which was much appreciated. | 5 | null |
WORST STAY EVER!!!!!!
This hotel was extremely dirty. Burn holes in the comforter. Carpets were filthy. Bathroom was disgusting. Left my car in the long-term parking and upon my return no one answered the phone for pick up from the airport as I was instructed to do once I arrived back into the airport. I had to get a cab from the airport back to the hotel. This was absolutely the worst experience in a hotel that I have ever had. Do not bother staying here!!!!!!!!!! | 1 | null |
Would not stay here again
For a Hilton property this was a disappointment. Location is great, check-in was a breeze and front desk staff very pleasant.....however the rooms need a major gut job. Bathrooms are very small with sinks that sit above the counter and look nice but are not functional. Tile/tub and flooring are all old school. Plumbing noise from other rooms can be disturbing to some. Sheets/pillows were fine but beds are on their last leg. Temperature was diffucult to control in the room. Gift shop in the lobby was nicely stocked and convenient. | 2 | null |
A Bit of Quiet Elegance in the Back Bay
We spent two nights in this hotel. We were in Boston to visit family and to attend a concert, The hotel was very conveniently located. The service was first rate, The room was very clean. The best feature was how quiet it is at night. On site self parking was an added plus. We ate in the restaurant (Brasserie Jo) for two dinners and a family holiday brunch. Excellent French cuisine. The staff in the restaurant treated us very well, especially James and Gopal. The front desk staff were very pleasant, knowledgable and accomodating. The hotel accomodates small dogs, and our toy poodle was most welcome. | 5 | null |
NO NO NO!
Don't even bother!
This place has technology issues, cleanliness issues, and charges their guests for 'extras'...ding.
Cleanliness: dishes were left outside my room and were there when I arrived; they were still there, ants, bugs, and everything, when I left.
Technology: the rooms at the Town & Country are up-to-date for 1999 Zenith CRT televisions.
This is a motor court style hotel that is located near the intersection of major freeways...why would they charge you 'extra' to park your car; that's what the hotel was originally designed for. Wi-Fi is also extra because why would teachers and professors traveling to San Diego for an educational conference expect to have free Wi-Fi included in their room costs ...by the way the Comfort Inn & Suites includes free Wi-Fi, parking, and hot breakfast ... most of the hotels around the Town & Country have free parking and Wi-Fi.
Discrimination: the hotel charges different rates to different guests based upon whether you booked through hotwire, http://hotels.com, AAA, or their own website. My colleagues paid $73 per night, which included parking and Wi-Fi, I paid $104 through the Town & Country website ...this was their 'summer sale' price and included a discount for AAA it did not include parking and Wi-Fi, which means my room cost $47 more per night for the same room as my colleague.
If you book a room here don't pay over $75 per night, which should include parking and Wi-Fi in a package deal through hotwire or http://hotels.com. | 1 | null |
Advance Pay Room is Not Clean, Noisy Toilets
Just got back from staying at this hotel for 2 nights to attend my child's college Parents Weekend with my husband. Great location, 2 blocks from the Prudential / Copley shopping and dining. I prepaid for my stay, selecting to stay in one of their panoramic view rooms for not much more than the traditional room rate. They put us on the 10th floor (not very high as the hotel is 25 floors), making our panoramic view a bunch of rooftops - nothing to write home about. Went into the bathroom where there is a double person shower. This would've been better if the glass door didn't have soap marks from a prior occupant, and a toilet that when flushed was Extremely Noisy. Shall I mention the yuckey corners in the bathrom as well?
When telling the front desk about it, no apologies, nothing done to comp anything.
When we left this morning, only the cleaning person said good morning to us.
All this from a 4 start hotel, in a town full of hotels waiting to cater to parents.
I think next time we'll stay at the Sheraton right next door. | 3 | null |
No Security
Although the rooms were fine security was the big issue. The hotel is located directly across from the WTC site so the flow of tourists is pretty heavy. On 3 separate occasions we found the back door to the hotel "propped" open so literally anyone could enter and get into the hotel without being noticed by any hotel staff. I inquired about this 3 separate times with separate people at no time was there any attempt to put us in contact with someone who could actually respond to our concerns and on 1 occasion the girl said because sometimes it gets hot---well it was at least 90 out so you are leaving the door open to let the hot air in??????? One of the other times the gentlemen at the front desk said we shouldn't live in fear. When I get home I called the Marriott to speak to a GM received no call back, called the next day and spoke to someone who apologized and said he would talk to his security staff. Well that's all fine and good now that I am not staying there he basically did nothing to compensate for the time I wasted dealing with his rude staff!!!! I would never stay here again!!!! | 1 | null |
Middle of the Road
We stayed at the Palmer House for 3 nights from July 26 through to Sunday July 29. When we arrived we had a room that was far too small but were allowed to upgrade (at a cost) We received the executive rooms which permitted breakfasts, and snacks throughout the day, as well as a room which was much larger. The "Executive" privileges permits you to eat breakfast on the 23rd floor but on the mornings we attended, it was so busy that we had difficulty getting seating. It was hardly a privilege that we paid for. We also received free Wi-Fi in the room which was convenient. The staff were generally very friendly and there was free computer access in the lobby. I didn't find the location to be so outstanding although it is clearly not a "bad" location. I would suggest giving consideration to staying further north where there is better access to restaurants etc. Public transportation is available right outside Palmer House. Food and drinks in the hotel are expensive. All in all a decent hotel, but not the top end of hotels that it holds itself out to be. | 3 | null |
Very nice hotel close to Grand Central
This is a very, quiet and comfortable hotel that's walking distance to Grand Central station, and many subway links. We easily walked to the Empire State Building, Times Square, and Gershwin theater,with many bars and restaurants in between. The 4, 5 and 6 trails from GCS also take north or south in few minutes, which we used for a visit to the Statue of Liberty. Benjamin's is the hotel's restaurant and has an OK breakfast, but the reputation as one of the City's best steak houses, and it seemed like the Friday and Saturday nights we stuck or noses in (we were more up for Italian). We ended up at Salute about 2 blocks from the Hotel (hotel recommended), and it was excellent. | 5 | null |
Not a good reflection of the Starwood Brand
This place might be great for a 20 something (crazy loud music when we checked in, bar flooded with party goers). And maybe it is my fault for booking at the W since I am probably not the demographic they are after (I am in my 30's).
The W tries hard to be trendy but it is all flash and no substance. Our room looked just like an Aloft or Element - both Aloft and Element are great but that is because you get what you pay for...no frills but clean with Ikea decor.
The pros: Location is great! Very close to a lot of the sights and great places to eat.
The Cons: Our bathroom was dirty (especially the toilet seat...gross!!), our internet connection (which you have to pay for) was spotty at best, and they tried to charge me for a 1-800 call despite the front desk telling me it was free. When I brought it to the woman at the front desk's attention she tried to challenge me. It was not the $2.00 that I cared about rather the misinformation followed by the challenge.
These aren't "end of the world" complaints (well maybe the toilet) but when you add them all up it is enough to make you think, "I won't book here again" - particularly with all the choices in Boston.
Lastly, we shared our frustrations with the woman at the front desk upon our departure. She had a completely vacant stare in her eyes and truly could have cared less. We won't be back. | 2 | null |
Nice and clean
Perfect location. You're right in the heart of the city, surrounded by all of the shops and restaurants. Cable cars are a couple of blocks away, as are the buses and f line team.
The room was very clean and servicable. We were on the 26th floor so viewscwere great and there wa no noise issue. Lifts were very busy in the morning - coming own 26 floors stoppingvt every on was not unusual!
We did not eat in the restaurant as the cost was ludicrous. We did think about going to th bar one night - but at $9 for a bottle of beer we thought better of it!
One particular pain for us was the fact that wifi was no free but $10 a day. Given that we were paying top dollar for the room i found this a little galling. Thankfully starbucks across the road has free wifi so we were able to check reviews, itineraries etc before heading out or the day.
Make sure that you go to uncle vito's pizza round the corner for takeout pizza - fantastic and cheap! We also bought stuff for breakfast from 7 11 also around the corner ad the room had a fridge. | 4 | null |
Shabby, dirty, and tiny!
In general, it doesn't take much to please me with a hotel, but this one was pretty bad. The lobby is really big and nice and clean, but don't be fooled. From the second you step on the elevator, there is trash everywhere on the ground. When we stepped in the room the cheap carpet was about a million years old, and wrinkled and buckled everywhere, not to mention unclean. There was a tiny double sized bed, and the room was extremely small. The bathroom was old, and dirty. Even the doors to the room, which had plaques, explaining their historical significance, just seemed old and beat up. The only wireless internet was available in the lobby, and you had to pay for it. The lobby, while it looked nice, was as busy as a train station. The wait time for check it was about 45 minutes.
The place IS pet friendly for travelers with pets. We were there the weekend beforr the Westminster dog show, so there were more dogs than humans, which was kind of fun. The only real good point I could see was the location, which was only about ten short blocks to time square, and directly across the street from Madison Square Garden and Penn station. | 2 | null |
Bed Bugs
Stayed here for 2 nights. Lobby is rather unassuming staff was rather pretentious but I suppose that is the norm for New York. The rooms are cramped and have a rather awkward style but nothing that is a show stopper. Waking up our first night I noticed a red rash on my knee. My wife also complained of minor itching on her thigh. We thought very little of it and I took an antihistamine and continued our day. But as the antihistamine wore off I became very concerned. I went to a local Doc in the Box and he prescribed me medicine and told me he was almost positive that it was bed bug bites and that I was allergic to them and my wife was not. Notified the staff of this and they acted as if I called them every bad name in the book. They "searched" the room and found nothing. The search was short and with rather unenthusiastic. We insisted on being moved to a different room which was accommodated with some hesitation. Note I did inform of having to get a prescription and what the Dr. had said. I calmed my wife and told her the room would probably be comped.. WRONG.. Not only that but when I checked out the front desk said OOOOOO your the people that claim you had bed bugs in your room. No comp nothing. I e-mailed the corporate office the following week with no response. That’s the straight facts.Note I am writting this a month afterwards.. | 2 | null |
Poor air quality
Great location but 5th floor tower room with balcony had poor air quality when air conditioner was on. It made me dizzy, lightheaded and left me with a headache. I also was unable to stay in the lobby because I was allergic to scents there. People were having lots of fun here in the pool area, etc, but I couldn't stay. with the whole town booked out, we ended up in el centro at 3am. We are heading back to San Diego today and hope to have better luck at a popular chain hotel.
Do not stay here if you have allergies or breathing issues. the staff was very understanding but there was nothing they could do about the air quality in the room. | 1 | null |
Problems with check in
wow. checked in at 4pm and sent to 7th floor and room was not cleaned yet. went back to front desk. sent to 6th floor and key would not open the door. back to front desk. sent to 5th floor and room was ok. very dirty windows. ok room although told it was a "renovated" floor for gold card holders/preferred starwood guests. disappointing.
front desk help was apologetic and gave us a free breakfast voucher. but it was an over-all hassle.
not sure i would stay here again.
robert westwood | 3 | null |
Impressive
We stayed at the Four Seasons the first week of August. We were upgraded to a spacious one bedroom suite with stunning views of the marina and the harbor. Service was stellar and everyone smiled and said hello and asked how your day was. They noticed that we brought a cooler, as we traveled a good distance, and asked if we wanted a fridge in our room. They supplied one at no additional charge. We ate at Wit and Wisdom the first nite and enjoyed the meal and service. Breakfast the next morning was good but the waiter disappeared for a long time and we had to ask another waiter for assistance. Te following morning was better with different waitstaff. We would definitely return. | 4 | null |
bad and expensive hotel in SF
don't choose this hotel if you are in a business travel in SF: tiny rooms, almost no breakfast (breakfast is OK if you are in a youth hostel but in such an expensive hotel...), dark dining room, no chance to have a quite dinner at all, bad service in summary... | 1 | null |
Staff tries hard against all odds
I can't emphasize enough how incredibly hard the staff here tries to make your stay the best it can be. Each one of them seems to live for making the customer happy. Unfortunately the location is really far from downtown Dallas and also from the airport. This review is in no way a reflection of the staff and their good intentions.
There is nothing within walking distance so, despite the full breakfast, after that you are really isolated. There is a small food counter at the front desk but the options photographed on the menu do not match up. There is a pool but the wind is so tremendous and the proximity o top of the highway make it undesirable - again - that is not the staff's fault.
There is a free shuttle for areas within 5 miles, but, there really is nothing within five miles.
It's clean and the room is classic Hyatt Place, so if that's what you need, no worries there. It meets standards in every other way, just a bit of a challenge to honestly say I would ever go back. | 3 | null |
Great Stay
We stayed at the hotel over Labor Day weekend and were very impressed. It's obviously an older hotel, but it's been well cared for and renovated. I only mention the age of the hotel because I think it gives it a personality. The layout is a little different from other hotels I've stayed in. The first floor is your normal sort of layout, with a check-in desk, valet, gift shop, restaurant, etc. However, the other floors are layed out in a basic square with a hole in the middle. The pool and courtyard area are in the middle (the pool is actually on the 2nd floor). I didn't have a chance to use the pool area, but it looked very nice and inviting (and clean).
Our room was very clean and comfortable. We'd stayed in several hotels over the preceding week on our vacation and this was the most comfortable bed we'd slept in! The bathroom was good-sized and the water pressure in the shower was great (weak water pressure is a source of frustration for me).
The only meal we ate there was breakfast and it was very good, if a little expensive. You have your choice of two different types of buffet (continental or full) or you can order off the menu. If you get the full buffet, you can get eggs, pancakes and/or waffles to order. We chose the full buffet, but didn't exercise that option. There was enough on the buffet itself to fill you up and like I said, it was very good, particularly for a buffet.
The service we received was very, very good. Check-in and check-out was speedy (and the delicious cookie is a nice touch). We asked the valet guys for tips on how to get to our destination without using I-35 (there was a home UT game that we were not going to) and they gave great advice. The next day, they followed up by asking if we had any problems with their directions. (We didn't)
We enjoyed having a parking garage to park in, though space in there is kind of tight. This is particularly true when you meet a truck or SUV coming at you at 40 miles an hour, but I don't supoose the hotel can be responsible for the poor driving habits of its customers!
Overall, we very much enjoyed our stay and would definitely stay again if we're ever in town! | 5 | null |
Fine for business
Room a little dated - could do with all-round renovation. Sleep not helped by aircon that was either hurricane or tornado strength and loudness. Staff friendly and efiicient and a pleasant bar.
Feel a bit mean - but really no better than average for this type of hotel. | 3 | null |
They don't care about their customers
My husband and his brother stayed for three nights at this hotel. They were working overnight hours and therefore had to sleep during the day. The first morning they came back to sleep, they asked at the front desk if they could have late check-out on the third day. They were told that the management would have to check with housekeeping to see if that would work. Really??? Does housekeeping run the place? On the second morning, they asked again about getting late check-out and were told the same thing. On the third morning, when they needed the late check-out, they asked and were told they could stay an extra 30 minutes -- wow. If this is how they treat customers, we won't be staying with this chain again. | 1 | null |
Not as bad as everyone says
Not sure if there was a miraculous turn around after other people wrote really negative reviews but there was really nothing wrong with this hotel. You should know there are no frills about a Super 8. The area the hotel in was not as bad as people say. When I arrived the whole area seemed fairly clean and decent. I didnt see any homeless or possible criminals either. My room was spacious and very clean. Was a non-smoking room and it seems they kept it that way. Staff was very pleasant when I checked in and checked out. My only mistake was using a "bidding website". I would have gotten a better rate booking straight from the Wyndham website. | 4 | null |
AWSOME !!!!
I was so impressed with this resort.I had read some not so positive reviews that worried me, but was soon at ease this was a nice place great service and friendly staff I would stay here again in a minute. It was also in a great location easy to get to many places we rented a car and found it so handy to come and go from this location. | 4 | null |
For the overall experience, better can be had in the city
I have stayed in a great many hotels in Chicago, but the first time near the Merchandise Mart. On a nice day it is an ok walk into the area where things are at, but if it is a little rainy or cold, this little peninsula is outside of the area you want to be. After a long trip, and walking up and down on the Brown Line, then having to get around inside the Merchandise Mart to get around to the hotel, I had hoped for something special upon arrival.
The rooms are ok, but in a very commercial building- not at all like entering into a hotel. I must say that the check-in and check out was very well done, even to the point of correcting my bill as necessary for reimbursement by my company, so this made me feel good.
Nothing special about the rooms. In my room the wall paper was coming off near the edges, but, the room looked like it was clean, and the bed was up to the holiday inn's new standards, so I got a good sleep.
The concierge was no where to be found on two occasions when I needed one, for maps of the city, etc. I looked for a safe, which I love to have when visiting the area, but there was not one available in my room. As a gold member they do give you the paper bag with a snack and water, but otherwise, nothing else special.
I love to use mass transit in Chicago, but here, only taxis to get you in the city and, no one comes this far out (even though it is not far from a distance perspective, it is off the beaten path, so the taxis stay closer in downtown) when it rains. Happened on this trip and I almost missed my appointment. It was only on the other side of Michigan Ave., but this is a little adventure when considering the location of other comparable hotels in the area.
Sorry to speak so much about location, but, for me, easy to get around is of importance. Normally I would have expected a good price for an ordinary hotel and in a less than ideal location in relation to Michigan Avenue. But this was not the case. I found the price/quality ratio too much on the high side. For the same price or lesser price, I could have gotten the same or better quality even closer to the most interesting parts of downtown. | 3 | null |
Dated design, decent staff
The rooms have been all refurbished to Westin's high standard. However the property can't overcome it's 70's architectural design, which makes the hallways, elevators and atrium look old and dated. One thing they could improve on is the metal room doors, which are heavy, swing shut hard and rattle loudly every time anyone in the hallway let's their room door swing shut. The sound can be quite jarring. Also, the door had large gaps around it that let in the sound of anyone in the hallway as well as the ice machine down the hall each time it dumped ice or was accessed by a guest.
I made a couple requests of the staff and found their attitude to range from indifference to polite enthusiasm. However, I should note that they followed through accurately and efficient with each request, so ultimately I was a happy camper. | 3 | null |
Not a bad place for the night
This was the final stop on our around the world honeymoon. We had 36 hours in San Francisco and wanted to make the most of it. The hotel is nice, great location, friendly staff, and well maintained. Check in was fast and smooth. We were given a room on the top floor with a view of the city.
The room was clean and spacious. The only big complaint is the shower. I guess because San Fran is so green concious, they don't like to use more than 1 gallon of water an hour for showers. When you turn on the facet, I was thinking "is this it"? It is not enough water to even cover your body.
There was a nice large flat screen tv. We enoyed that. Lots of channels. It was nice to be able to relax and catch up on news in the States before bedtime. The bed was about average. Not great, but not bad.
Internet was $15. In today's world, especially after spending several hundred dollars on a room, it should be included.
Location of this place is great. It was close to everything. We loved exploring downtown and surrounding areas. Chinatown was only a few blocks away.
Parking at the hotel was ridiculous. $55 after tax.........really?
As noted, rooms are quite loud due to street noise. I thought being on the 38th floor would kill that. Nope. Police sirens litterly sounded like they were right next to you. I guess the sound just echoes off the buildings and travels up. We were so tired though that we didn't wake up. Keep this in mind if you are looking for a quite spot though. But, you don't stay downtown if you are. We knew this, so it wasn't a big issue for us.
Overall, not bad. We enjoyed our short time here. | 4 | null |
A Safe Bet and I'm PICKY
Location: Perfect. You're steps away from Union Square and shopping and you can walk down to the Embarcadero (one of the nicest parts of San Francisco, if you ask me). The food all over San Fran is the best I've ever had, but around the Embarcadero area there is more good food per square inch of that area than anywhere I've ever been in the world.
Rooms and the bathrooms there within are clean, small, but clean.
Staff is very nice and I really really appreciated being able to print my boarding pass (for free) at the boarding pass kiosk in the lobby.
We stayed here as part of a package deal and we'd stay again. | 4 | null |
Clean hotel but don't believe the prices. HIGH parking fees.
So I booked this hotel through a travel agent and was looking for something close to all of the touristy sites in Washington DC. If you like walking, it's great but at least a 20 minute brisk walk to any of the memorials, museums, etc. The Hotel is CLEAN. Our room was quiet. The bathroom was clean but had some mildew around the tub. I'm surprised they let this happen as the rest of the place is spotless. This place is like a hundred years old but has been remodeled. I might add that the one elevator was the smallest one I've ever been on. The bellmen and front desk staff were knowledgeable and friendly. One thing you need to consider is that if you drive, they whack you $43.00 extra for parking, EVERY night you are there. There is NO WHERE else to park in the area overnight so you have to pay this ridiculous fee. I was promised from someone when I called the hotel ahead of time that there was free parking somewhere behind the hotel. This is NOT TRUE. I told the person at the front desk but they told me that there was NO free parking. I WAS NOT happy to say the least. Even though the walks were longer than I would have liked to the tourist areas and the HUGE parking fee, the hotel was nice and quiet, even though someone lied to me at the hotel about the free parking. Sorry, not for me. I won't be staying again. | 3 | null |
We Love Boston!
We love Boston and we love the Custom House. Bonnie and the front desk staff made us feel at home soon as we walked in the front door.Our room on the 17th floor had a great view of the harbour and the North End. Speaking of the North End, try dinner at Lucia's on Hanover St. An added suprise, Lydia Harrell's singing in the Counting Room Longue was wonderful. We've been to Custom House before, and we'll be back. | 5 | null |
Don't Book It!
The exterior of the hotel and lobby look beautiful but the rooms have old beat up mattresses and bedding. The walls are cracked with peeling paint and the bathroom is very outdated. Only one bath towel suppliel for a family of three, two hand towels and a wash cloth. We were afraid to get into the beds and slept ontop with our jackets and hoods on so we didn't have to touch anything. We were even afraid to take our shoes off!!! | 1 | null |
Incredibly disappointing
I was booked at the Mosser for the Fancy Food Convention. I was there for 5 nights. The location was excellent to the Moscone Convention Center, but I quickly began looking longingly at the Marriott Marquis across the street!
The building is a lovely old Victorian furnished with shabby furniture in the lobby with no real style. The desk staff were friendly but not terribly helpful. My employer was checking in later and had made the reservations, but had not paid for them yet. They allowed me to check in, but put the first night on my credit card, plus $25??? Bizarre. No one seemed to be able to explain why and that was after I complained when they wanted to add $75 to the first night's rate.
The room was dingy, due to poor lighting. The walls had black scuff marks on them, the tub had pubic hair in it. The corner sink was impossible to use without getting water everywhere. The bath amenities were environmentally "green" and smelled like vomit. The towels were threadbare and cheap. The bedsheets did not even cover the mattress on the bottom. The windows were sealed, no air conditioning and the room was not only very noisy, but hot. Wood blinds at the windows did little to keep the room darkened and were dusty. The more modern looking platform bed was okay comfort wise, but the platform was scuffed and dirty--clearly not an area that housekeeping was interested in maintaining.
There was no clock in the room, unless I turned on the wall mounted tv (with cords falling out from behind) to see what time it was. The phone was mounted on the wall and impossible to hang up without using the cord to wrap around the entire unit to keep the receiver from falling out. It was hung too high on the wall to reach for a wake up call from the bed. The wall mounted light over the bed, was also hung in a very inconvenient area which required standing up to turn off. Both choices were poor design choices and a cheap way to avoid night stands. The night stand that was attached to the platform bed was on one side only and was broken and tilting so that items slid off when placed there.
Housekeeping was loosey goosey. The bed was never completely made up with the decorative pillows that were on the bed at check in, and the towels, as bad as they were, were never replaced in the same spot. The glasses in the bathroom, once used, were never replaced, so I had to rinse them out and use the same ones repeatedly, despite my leaving notes for housekeeping, along with a tip!
A morning breakfast of a cup of coffee and mediocre muffin was offered in the lobby with little place to sit. While the coffee seemed decent, the only offering with it was sugar or equal, and half and half. No skim or low fat milk, no honey for tea--things one can expect to find even at a cheap hotel!
Concierge service was non existent. When I requested a call to the shuttle for pickup I was told that they did not use that company and so they didn't have their number--REALLY? No computer there at the desk to look it up?! I asked for some affordable local restaurants and kept getting referred to Annabelles next door, which was pricier than I wanted. That was the only restaurant they could tell me about. I went across the street to the Marriott Marquis where their concierge not only told me about some great places close by but she provided me with a list of many options ---and I told her I wasn't even staying there!!
My overall impression of this place is that someone had a few bucks and desire to turn a beautiful old VIctorian into a trendy boutique hotel and then they went off to travel or do something else leaving no one in charge or accountable. Clearly the only employees who were schooled in the fine art of hospitality were Joe the bellman/doorman and his counterpart. These two gentlemen were sharp, friendly, take charge and helpful every day.
I wouldn't go back if it was free. | 2 | null |
6 Nights in the Palace
First trip to New York I had many expectations - This Hotel is in a great location - close to everything! walking distance to Times square, Central park and right next to the amazing St Patrick's Cathedral (I think I went in there 3 times, so amazing)
We stayed in a Cathedral View Room (worth the extra $$ - not that I saw other rooms) I can tell you that my jaw literally dropped when I looked out our window. The view was totally amazing and more than what I expected. The man who showed us to our room was so nice and helpful - actually every staff encounter I had here was professional and friendly.
The beds were super comfortable, turn down service every night without fail - fresh products in the bathroom and chocolates on the pillows. Ipod dock and great lighting control next to bed.
Ordered room service on the first night as a treat as we were tired from the trip over - ordered the steak and some (fancy) mac and cheese ... the meal was delivered fairly quickly and was absolutely delicious! worth the money. Silver service!
We only had breakfast once as it was quite expensive... It was really nice though and great service there as well.
The concierge were both wonderful - they helped us on two occasions... They organized for us the registration to visit the Sep 11 Memorial, and they also organized a service to pick us up and take us to broadway (to see the Lion King - fabulous by the way)
Overall we were 100% happy with our stay and were sad to leave as we felt like it was home. The hotel is beautiful it was such a pleasure to come and go every day. Would recommend to anyone and if I'm lucky enough to visit New York again, would stay without hesitation. | 5 | null |
Disappointed with the Edison Hotel
The location of the hotel is excellent. The lobby presented itself as one would expect of an art deco hotel. It seemed charming until we got to our room (533), which is old, tired, stuffy and incredibly hot (in the middle of a Manhattan heat wave). I've stayed at several 3-star hotels in Times Square in the past and have never been as disappointed. The air conditioner was the old type that's under the window and very noisy. It took the entire night for the room to cool, so I didn't sleep the first night. The washroom had a few spots of mould in the corners of the tub, but generally it was clean and everything worked. When we checked out, I complained to the manager and he gave us a bit of a rebate.
When I returned home, I found an email from the hotel asking for a review. I was honest about my experience and have subsequently been told that I should have asked for another room. It seems the hotel has renovated rooms with all the amenities one usually finds in a hotel, like a coffee maker, safes, WiFi, etc. Unfortunately, such a room wasn't offered to us when I complained that the room was hot. We were told someone would come up to look at the unit, which clearly hadn't been turned on. Nor was a renovated room offered to us when I'd sent a note, in advance, advising that the visit was of a celebratory nature for my daughter-in-law and her first trip to NYC. So, if you do book this hotel, make sure you ask for a renovated room upon check-in. Seems customer relations is something offered in hindsight. | 2 | null |
Japonese hotel without the charm of Japan
We were disappointed to see the lack of service at Hotel Kabuki in San Francisco. When we arrived, the bellman started screamig at us that we couldn't park the car in front of the hotel, then when we explained we had to unload our suitcases he didn't even help us with them. He gave us wrong directions to the parking lot, at all times in a super bad mood. The reception staff was flawless, but the first impression was already destroyed. Next day, cleaning ladies woke us up knocking at the door at 8AM to do room-cleaning.....We loved Japantown though, which was one of the highlights of our trip. | 2 | null |
false charges to my credit card after I checked out
The hotel added false and fraudulent charges to my bill without notifying me, after I checked out and paid the final bill. Even the original final bill had additional incorrect charges, but they corrected those. Then my credit card bill a month later had two additional charges after I checked out. They initially claimed one was for parking and the other was for a hold on the room, which would be charged back. Then, they switched their story and claimed both were for honor bar charges after I left (they never explained how the parking charge was on there, and it was two charges, and it magically transformed to one honor bar charge). The honor bar charges added up to about $455. It is a totally false charge, I had 3 items adding up to about $30 or so, not the long laundry list of alcohol they claimed. The system is set up so that instead of checking the honor bar when you check out, they "claim" to check it later and bill you for it then, without your knowledge. Having discussed this with many people, I am finding that other people have reported suffering false honor or mini bar charges as well. I wonder if the hotels set this system up this way to rip people off, thinking it will make it difficult to challenge. Needless to say, i won't be paying these charges and I won't be staying at the St. Regis again. In an attempt to placate me about these false charges, they offered me a "holiday" discount of halfoff, so I would only be half ripped off, I guess. Then, they offered me a free upgrade. Now, do they really expect me to go back, under any circumstances, to a hotel that has made false charges to my credit card and won't reverse them? I was willing to overlook the bungling of the bill and charges on the initial final bill and even the charge after the fact without notification, but i can't overlook them sticking by a false bill. | 1 | null |
Great choice
Very convenient to stay at the Red Lion and have the shuttle service to the airport, for an early morning flight. The rooms were spacious and clean. The beds were very comfortable!! I got a great night sleep, even though we were right next door to the airport. I didn't hear any of the noise these other people are complaining about. I'm not a breakfast person, coffee at the airport across the street. | 4 | null |
Fisherman
As noted, room was noisy due to traffic on Rosecrans St. Otherwise the room was adequate for our purpose. I would stay again but request a room away from the noise of traffic. | 4 | null |
Do NOT travel ARMED here, you are NOT WELCOME.
If you are a law abiding citizen and wish to travel with a legal weapon--DO NOT STAY HERE. I was shocked to discover that they have a very large sign on the front door indicating that NO ONE can bring a LEGAL firearm into the hotel. I do not travel armed but I have family that do. Yes-it was the correct wording for the State of Texas, but much larger than the legal size. You are NOT WELCOME HERE if you travel with a firearm to protect yourself legally. I have never seen this at a hotel before. BE AWARE.
The rooms were clean and nice, but the air conditioning was terrible. It was very loud and it took a long time for the rooms to get cooled off. It is San Antonio--the rooms need GREAT air conditioning. The air conditioning cooled the rooms but it took a few hours to become comfortable. Other guest in our group had the same issues with the air conditioning as well (about 5 rooms).
The front desk staff did not know where local stores were located and the internet services were so slow that they could not perform searches. The business office area was clean, but most likely infected with a computer bug. The services were so slow that it was better to use another internet source.
It should also be noted that I stayed in this hotel about 4 years ago and it was VERY nice. But the area seems to have gone down hill. The parking lots were full of people loitering around their cars playing loud music. I had to find a local department store to pick up some extra clothing and those areas were even worst. The police seemed to patrol the areas around the hotel very frequently, but the area still seemed "tense." I can honestly say that I did not feel safe in this area.
In fairness, the morning breakfast was first class. The workers in this area were helpful and friendly. I was part of a group attending a meeting and they held the breakfast line open for us for an extra few minutes. Don't forget to please tip the workers for breakfast!! It's a free meal and tasted great! Excellent breakfast! | 3 | null |
Weekend in San Diego
After reading some of the other reviews I was a little nervous about what to expect. We checked in after 8 pm so our room was ready, the front desk staff was more than helpful, all were very nice. The first night a king room was not available, so we had a double bed room on the back side of the hotel facing the hill. Very quiet, room was nice. The next day we moved to a king bed room on the front side facing the highway, which really wasn't a big deal. You could hear the highway noise, but unless an emergency vehicle with sirens blarring went by (which only happened once), we really didn't notice the noise.
Yes the location is congested, be easy enough to maneuver. We walked to the trolley station located on the far side of the mall and didn't have any problem - all intersections have crosswalks, area seemed safe enough.
The room was clean, maid service was great, (and seemed shocked when we told her she didn't need to clean our room one day), coffee maker in the room and fridge in the king room.
I only gave this hotel an average rating because the most annoying thing to us was that they charged you daily to use internet service in your room, or you could sit in the lobby and use the wi-fi for free! Sitting in the lobby didn't bother us, so we did. They also have an office set up with computers and a printer that you can use free of charge, which was helpful the few times we needed to print a document.
Overall our stay was nice. The hotel staff, whether the front desk, maids, concierge, whomever, were all very pleasant and helpful. | 3 | null |
If you dont' mind mice you probably will enjoy your stay!
When I booked the hotel I didn’t expect much because I knew it barely was a 3-star hotel. We wanted something affordable in Manhattan with a good location. I had read many reviews and had mixed feelings however still booked. I can honestly say that I didn’t have very high expectations and knew that very little time would be spent in the room anyhow. It was evident that little had been done to the hotel since it was built in the early 1920’s and was in much need of basic repairs including wallpaper falling off of walls, paint chipping, damaged trim, old bedding, stained carpet/bedding/curtains, etc. Although the hotel is in need of basic repairs I still was able to look past it all since it was affordable and truly in a great location (located directly in front of Penn Station/Madison Square Garden and a short walk from Times Square). During our third night stay we woke up to a RODENT in our hotel room! We immediately called the front desk and they didn’t seem phased by the situation. We were told to pack up our items and that we would be given a new room. They didn’t offer help to transfer to a new room and we spent 45+ minutes standing at the front desk waiting for assistance after midnight. While we were waiting we met another customer who had experienced the same problem. The hotel staff wasn’t initially willing to provide compensation for the mishap and it required me approaching the manager on two different occasions to receive one-night free. I was most bothered by the fact that the staff didn’t seem concerned about the problem. Had they been concerned and were understanding I would’ve never given such a poor review. Please understand that I didn’t expect much and knew that the ratings were low before I booked however didn’t expect that RODENTS would be staying with us! | 1 | null |
DONT GO THERE
My experience with the hotel is not the worst ever, but I tell u its not worth your money.
I just moved to Intercontinental, I am paying here 100 dollars less believe it or not :S
and moreover, the hotel beds were very bad I wasnt able to sleep for 3 nights from back ache, bathroom had broken tiles , rooms very small :(
called for technitian to solve a problem I was having with water took him 30 minutes to arrive (which made me late to where I wanted to go) also the area where the hotel in is not secure :(
Also surrounding area is not really safe.
on the other hand the stuff were nice, but very slow it takes me 15 min each time I want to reach to front desk which is really so long | 2 | null |
bad hotel
the hotel was very big inside with a huge bar and outdoor pull no hot tub
the sheets made me and my wife break out, they had
bugs in the room.room service it was disgusting..
this hotel may be meant for a low life vacation hotel
if your looking for a (want to be) marriot and its not even close
folks,stay clear (NOT A GOOD PLACE TO LAY YOUR HEAD!) | 1 | null |
Helpful staff, aging and disappointing facilities
So, apparently this is what a Ritz is these days. I haven't stayed in one for a while, but was attending a conference based in one so gave it a try. It only served to reinforce my stereotypes. I continue to prefer Four Seasons, Hyatts and boutiques. This is a hotel for people who like frumpiness and appreciate the overly-dramatic, intensive type of service.
For the price (and given the hotel name) the room is shockingly simple. There is a surprisingly small flatscreen TV. I had to move furniture to plug in my phone near the bed. Actually, good luck finding any power outlet that's not on the desk. The clock radio takes CDs (!) (there is no cord to plug in an iDevice). To its credit, the bed is very comfortable.
Internet service was ok. It stopped working a couple times, but quickly came back. Speeds are what you'd expect (poor).
The bathrooms were nice, but they didn't provide any amenities outside the usual. Also, the products were generic in plastic tubes. I expected more (eg, bliss/kiehls at competitors).
It has the usual over-priced breakfast; however, the order was delivered incorrectly (which they promptly and apologetically remedied). The bill was also wrong - the hotel added valet parking when I didn't have a car. The $8 bottled ice tea for sale on the bedside is a nice touch (well, $10 when you add taxes/fees)...
The service is great - staff was very helpful with a few specific requests. However, personally (guessing this is generational), I can't stand the over the top style of service they use here. It's stuffy and formal, annoying and uncomfortable. I don't need to wait for you to walk around the counter and bring me somewhere. The handoff from employee to employee. The way they take the door out of your hand to close it for you when leaving a guest room, etc.
Honestly, I don't get why people stay here. It is a poor value. The exterior is amazing, lobbies are nice and staff is friendly. However, the rooms are aged and simply functional and way out of sync with the pricing. With a solid renovation this could be a 4-5 star hotel again. | 3 | null |
Okay, probably better for long time stays...but even then...
I went on a trip to El Paso, and booked the Chase Suite Hotel...This wasn't my first time staying here, but I would look into other hotels before I booked this one. The first 2 times I stayed here (about 2 years ago), I thought it was awesome! But this time was a little different...I'll start off by saying that the front desk staff were very friendly! They made checkin/checkout very easy. I'm one of those people that are very weary of bugs being in hotels, but I have not had any run-ins with any little critters at this hotel. However, I will say that parking is awful, especially if you're in one of the rooms by the lobby. I know a little walking never hurt anyone, but when you're walking alone at night across the parking lot - I didn't feel safe at all. The beds - I don't know if it's the beds or the pillows, but I couldn't sleep at all, and my back and neck was hurting terribly in the mornings. They definitely need to update, the carpeting was coming up all over, and the couches they had, the cushions were falling apart. Also, our stove didn't work, and one of the burners was completely off of it. I will say that the breakfast was good, it's a different breakfast everyday, but the breakfast staff were definitely the rudest employees there. I don't know how their break system works, but while I was in line, one of the STAFF MEMBERS of the hotel cut in front of us, so he could have a waffle (which I was standing in line for). I thought that was extremely unprofessional and rude of him. I would have recommended this hotel two years ago, but now - I'd say go elsewhere. If you're looking for an extended stay or for larger groups (2 bedrooms), there is a residence inn not even 5 minutes away. | 2 | null |
Nice atmosphere but very noisy
First of all this hotel is not on the Riverwalk, a few blocks away. The employees are great and courteous. It has charm but if you are here to sleep, it's not the hotel for you. The furniture is cheap replicas of the time era. The bed was so creaky that every time you moved it woke you up and the mattress was horrible. We were on the 6th floor which is the entrance to the pool area. You could hear doors slamming all night. When anyone turned on the water, you could hear it through the walls. The bathrooms were probably added to our room since this a turn-of-the century building. The commode was right up against the wall with the toilet paper holder hung on the wall right above the opening, so there was no way to sit on the commode straight. If you like the charm, it has it, but if you are looking for someplace to rest and relax for your next day of activities this is not the place for you. | 2 | null |
nice when finnished!!!
We arrived at the hotel,(which is in a great location)to the lobby still under construction.After the reception eventually decided where our room was as we were staying a week and this seemed to complicate matters(we had been booked in 3mouths before).We were put in room 215.We were aware when we booked it was the atrium room but being on the first floor with very little light coming down from the 8th floor it felt very "coffin like"! Our room had just been decorated which was nice,although our bathroom door never closed over,and a bit of a shabby job decorating the bathroom.3 curtain hooks in the shower curtain although but the next day it was fixed We awake on our first morning at 7.15am to the sound of drill and hammers turns out the rest of the floor/rooms were still under a re-fit.We waited till the next day and the same so we asked to be moved rooms,which the did to a bigger,brighter atrium on the 8th floor.The hotel will be nice when its finished! If you book an atrium make sure its near the top unless you work in mines and are use to lack of sunlight and air. | 3 | null |
Great stay!
We stayed in the Pod Hotel for 8 days. There was always someone at the front desk and all the staff were all very nice and approachable. Our room was small but it was a good size to just sleep in, as most of the day was spent exploring the city. We had our own bathroom and it was cleaned everyday! There was a TV in the room that had a lot of channels and an alarm clock. Overall, it was good value and I would definitely stay there again. | 4 | null |
World Class, Favorite Hotel so Far!
What a great experience! Location is excellent, lobby is beautiful and the staff is very gracious and professional. Check-in was a breeze, room was clean and well appointed with updated fixtures. It's an older hotel but it is in excellent condition. Breakfast is great and the afternoon kickback is wonderful, snacks and drinks that draw most guests in, making for a great opportunity to socialize. Rear exit is on the Riverwalk and it's a short walk to all the shops and restaurants. A large 15000 sq ft meeting room is available; the fitness center is good, with a couple treadmills, bikes and elipticals. The rooftop pool is nice and has a wonderful view. The property itself is wonderful, the perks were great, but in my opinion, the staff makes this hotel... everyone I encountered greeted me cheerfully, Housekeeping was good. The only negative comments are that only valet parking is available and the elevators though fast seem to keep you waiting in the lobby a minute or two. This is an excellent hotel and has my highest recommendation. | 5 | null |
It had an excellent service and convenient location.
My boyfriend and I were at this hotel over the weekend for Houston marathon. We took taxi from the airport to the hotel, it only took us less than 30 minutes. The attendants in front of the hotel were very courteous. The breakfast was included, free drink in the afternoon, milk and cookies in the evening! It was a very comfortable place to stay. | 5 | null |
Strange Place - Strange Process
Perhaps it's my lack of familiarity with a "resort," but I found this property confusing. After I had made my reservation online, I was offered the opportunity for a "low cost" upgrade if the upgraded room was available upon check-in. At check in they had my original reservation, but made no mention what-so-ever about an upgrade. I mentioned that I had put in for one, and the check in clerk played with the computer for a while. (I must stress she was most courteous and helpful.) I told her I was confused by the "offering" on the web site, but that there were supposedly large suites available. She identified a classification of a room. As it turned out, there was an upgraded suite was available for an additional $29 per night. We were given our key, and told to go across the lobby to the gift shop and give our welcome letter to the shop proprieter for complimentary water, and the to see the concierge for directions to our room. (bouncy bouncy anyone?)
We got our water, and the concierge explained how to find our room.... and off we went.
The entire "resort" is built into a mountain (see other reviews) so the drive up and parking was different. The views are WONDERFUL. However, we noticed there was not one other car parked anywhere near the building where we were directed. This was ok by me as it made for easier parking.
The suite was very very large. Nice "living room," nice bedroom, a bath suite at the end of the bedroom, a separate half bath off the living room "Kitchenette" area. BEWARE of the "Kitchenette." It is actually merely a wet bar with a full refrigerator of insanely high priced snacks and drinks.
We found an information sheet about the "resort." For an additional $25, they will remove the stuff from your refrigerator. Also included in the information sheet was the ability to spend an additional $2.75 per day for access to the gym and a few other things that I would think would be included at the over $230 per night price.
The suite was strange. It had been renovated as it had granite counters and flat panel TVs, and probably new furniture. (I personally found only the desk chair really comfortable...but I have a bad back and am fussy about chairs.) However, there were two thermostats on the wall and we could not figure out what they were for. As this was early February in Phoenix, we did not have to make too much use of the heating system, so we did NOT bother to ask for assistance. The bathroom fixtures had not been recently renovated.
Driving up to the top of the hill, where there was a restaurant (which I believe we were told at check-in we needed to make reservations for if we wanted to eat there) and a parking lot. The view into the valley from this parking lot was ever bit as spectacular as the view one gets after hiking up (or walking up the road) at North Mountain. Simply wonderful.
As we drove around the resort we seemed to think there is a main central building, and the various buildings up the hill. The "main" building appeared to be newer than the buildings up the hill.
Perhaps if one is familiar with resorts, or plays gulf, this place may be more appreciated.
Another strangeness: wifi was available in the lobby, but one had to pay $10 per day for wired wifi in the suite.
For the view, and access to the Phoenix Mountain Parks (hiking trails), this place is great. Perhaps if you know somebody familiar with this place it might be great. As a member of Hilton's loyalty program, I am terribly disappointed in this property. If you can obtain a great rate, it may be worth staying at. | 2 | null |
Unfortunately this hotel has gone downhill
Having stayed at Raffaello a number of times, I have considered it one of the top two boutique hotels in Chicago. The location cannot be beat, and our room lovely and spacious. However everything else was very uneven. My daughter and I checked into the room mid-afternoon, left shortly afterward, and returned at 11:00 pm. Then we discovered the sink drain was down and would not disengage no matter how we tried to pry it open. Thus we were without a sink for our stay. My daughter turned the air conditioner on high, as the room was stifling when we returned. The fan was the loudest I have ever experienced in a hotel, and sounded as if it was going to explode. This made for a basically sleepless night. The restaurant does not serve breakfast; one must order from room service or go elsewhere. I never received a receipt for my stay. Checking out, I asked for the manager's business card and emailed her. I was hoping she would say my experience was an anomaly, and that is not what they are about at Raffaello. However, she chose not to respond. Sadly, this is my last stay at Raffaello, and now I am wondering how it remains a four star hotel. | 2 | null |
Sewage shot up from the bathtub
I can't make this up. In the middle of the night, we heard a loud gurrgle a then sewage, and I mean all kinds, shot up. They changed our room but in the next room, the sink drain was very very slow. I'm thinking this whole hotel may blow. | 1 | null |
Recently upgraded to a very nice hotel
Stayed here for a business trip after being away from El Paso for 18 months. Since last time, the lobby has been nicely upgraded to a beautiful lounge with several TV's and greatly improved. My room was also remodeled with an HD TV and upgraded bedding and new carpeting. A much nicer hotel now with free airport shuttles on demand and computers in the lobby. Even though I am only Marriott Silver, they gave me free access to the concierge lounge, a perk normally given to Gold and above. | 4 | null |
Excellent stay
My husband & I stayed at the Marriott on Michigan Ave. Friday, January 6th to avoid having to drive back to the suburbs after his work holiday party. We had a wonderful stay. The lobby bar was still going strong at 12:30am when we checked in. It looked like fun. Our room was clean & modern, as was the bathroom. The king sized bed was very comfortable. We had a view to the west, which was also very pretty at night. Guessing rates are lower at most downtown hotels this time of year, but did get a great rate for a Michigan Ave. hotel. Would recommend the Marriott to anyone. | 5 | null |
Don't check out late
My wife was going to check out while I was at a conference. She got hung up in traffic and was an hour late for checkout (our fault). When she arrived; staff had thrown away our groceries; except for the full bottle of Grey Goose vodka, which they kept for themselves. Our belongings were in Lost in Found (some of them; still missing phone chargers).
Room smelled like someone had thrown up in it prior to our arrival; and most likely they had. There were peanut M&Ms around the edges of the room, under the curtains and furniture. Unknown substance smeared across face of mini-fridge. | 1 | null |
DON'T EVER STAY THERE
Disgraceful customer service, outdated and dirty rooms and an additional $17/ internet and $35/parking per day charges. Paradise Point is NOT a 4 star property! This property looks and feels like an old trailer park complex masked as a resort so if you live in a trailer, have no money, smoke like a chimney, and care not for what people think of you, you’ll be right at home in this bed bugs infested place. However, if you love you health, want a good nights sleep, and to feel safe and peaceful stay anywhere but this dump. I didn't sleep for 3 days in a row because of the very loud old broken AC in my bungalow. The entrance of the room and patio was covered with more than 50 different cigarette buds. The internet connection was non existent. There was a disgusting pubic hair in the bathroom when we first arrived. I took a bunch of photos of this ''paradise'' to send to the DHR Corporate office. I am very disappointed! What a DISGRACE! | 1 | null |
Frightning experience during our stay
My son, 9 year old granddaughter and myself stayed there for two days and paid extra for the American Girl package. We stayed Oct 11 & 12. When I checked in with my granddaughter standing with me they never said anything to her about registering her and her doll. I had to remind the clerk that she had the AG package and only then did they ask her to step aside and fill out the registration. On or second evening there my son and granddaughter were going to go down to the pool. They came back up and and said that they could see from the glass elevator that there were alot of people at the pool. This was a little after 9:00pm. About every 20 minutes he would take her down to see if the pool area had cleared out. Finally around 11:15 they went down to check again and this time they did not return to the room so I assumed that they were in the pool. So I am sitting in my room on the 11th floor watching TV when I heard loud noises, at first I didn't think that much about it since it was a Friday night and I thought maybe some people were walking down the hall a little tipsy and being loud. I soon realized when the noise got louder that something wasn't right. I went out of my room and looked over the ledge and I saw all hell breaking lose down below. There were young men throwing chairs at each other and alot of screaming going on. All I could do is think of my son and granddaughter down there amongst the meyham. I had good reason to worry, I heard the elevator door open and there was my son and granddaughter and they were very scared. My son had went to the pool area and all these young men that were fighting had come into the hotel and were not guests. I guess they were asked to leave earlier but didn't. My son and granddaughter were walking to the pool when all this happened. My son grabbed my granddaughter and pulled her around the corner so that she wouldn't get hit by one of the flying chairs, She was frozen in fear when he grabbed her. My son was peeking around the corner to see when would be a good time to tey to make it to the elevator. He took her and made it to the elavator and the next thing he knows a couple of the gang looking young men also came into the elavator. They were both scared not knowing if guns were going to be pulled and shots were going to start while all this was going on. I feel that the hotel staff should have known that all the gang looking youth that were all over the atrium and pool were not guests. Like I said they had been going down to check to see if the pool was clear since a little after 9 and here it was almost 11:30 by the time the police were called. We saved and planned for this trip for my granddaughter to the American Girl store so that we could have a nice family time together. Now I am afraid that her memory from this trip will be how her and her daddy had to hide and were scared that they might be hurt from all the gang bangers and the chaos from that evening! When the crowd had cleared my son went down to the front desk to explain how upsetting the whole incident was he was told that the desk clerk was there and didn't see him or my granddaughter. At this time another hotel employee over heard them talking and said "Oh yes, he was there and he had a little girl with him" at that point the desk clerk appalogized. It would have been nice while all this was happening if security would have noticed a child guest amoung the chaos and tried to escort her out of harms way or the very least called our room to check to see if they were ok. | 2 | null |
worst night ever
800 # for Ramada was not up to date. Bed was hard as a rock, a sheet of wood would compare. Room had no heat, staff brought me this little elc heater. Had to call for more towels took for ever to get. Wanted a king smoking room, had one by 800# got there none smoking room. Never again!!! Luke warm water to shower in. | 1 | null |
Good for business
Stayed here for business, adequate for a Westin. Not top of the line as I expected for a Westin. No robes in rooms, rooms seemed a bit outdated. From outside the building looks grand, the rooms, not so much. I expected the Speakman dual showerhead but was disappointed with a convertible rain shower/handheld. Pressure was sub-par. 3 people from our group became ill overnight after eating at the hotel restaurant, could have been a bug? On the positive side, the bed was Heavenly and the room was quiet. | 3 | null |
Way better than expected after reading other reviews. Good deal.
I read all the horrible reviews, but booked a room after I could not find another for the one night I needed. What a bunch of whiners. This place was fine. Room was clean. Bathroom was clean. There was no smell in the bathroom, hallways, or room. The room was basic and small, but the bed was fine and everything was clean. The hotel was full and I saw no sketchy guests. The guy at the front desk was handsome and pleasant.
I stayed in a room with 1 bed, not a dorm room. I did not go upstairs to the dorm area so I cannot comment on those rooms.
I found this to be the prefect place for a cheap, clean room. | 3 | null |
Avoid at all costs; $45/night to park!
This is a giant, heartless Hyatt with a wonderful location - and nothing much else. I can't imagine a single good reason to pick this place above others in the area. The staff was rude and ineffective. The extra charges - $11 for internet for 24 hours, $45/night for parking, $2.50 for a soda in the machine - are beyond absurd - they're flat out insulting. I just can't think of a single reason to stay here. There's a Hampton Inn not far away, cheaper, newer, and no absurd fees. On the plus side, the location is wonderful, the street is quiet, and the rooms are comfortable enough.
Hyatt has become the American Airlines of the hotel world - unyielding, unwelcoming and outperformed by cheaper competitors. Avoid. | 2 | null |
Highest Marks
Nothing but positive to say about this boutique Hotel and its staff. Front desk got us in our room early having just got off a cruise ship. The room was excellent and the location of the hotel in relation to the market and great restaurants is superb. | 5 | null |
Not what I expected from the Brand - I expected more.
Pros:
Affordable price. Convenient location to the interstate. The front desk staff was very professional. The exterior of the building looked nice, as did the lobby and main stair. The complimentary hot breakfast was a nice touch. Nice light-block curtains in the bedroom. Comfortable pillows and bedspread. Great wi-fi reception.
Cons:
While returning to the hotel on our 2nd night during a heavy rain, the awning/drive up area was filled with cars that had no people in them. After having to unload packages, etc. in the rain and walk it in to the building, it was clear that the cars belonged to staff members and some friends of staff who were on smoking breaks and taking up the unload space in the front. The hallways and rooms had worn and buckling carpets. The upholstered furniture in the rooms was very warn and stained, and the sink and showed plumbing had low water pressure. The pull-out bed was so uncomfortable that I slept on the floor (the edge of the sofa pushed the mattress springs right across my back, and I am not very picky!) While we had a non-smoking room, the room smelled of smoke as did the hallway and common areas. The fridge first froze our fresh vegetables the first night, and then completely thawed and went warm the next day and our food was ruined. The spare blanket had a bug sealed in with the bag - which we would have easily overlooked had the property not otherwise been so shoddy. Noisy A/C unit that was not powerful enough to cool the front living area/pull0out sofa area. HBO did not work. | 2 | null |
Close to Dodgers Stadium!
This area is not aesthetically pleasing but the hotel was decent, clean, and close to the park. We were greated with a smile & staff were polite. We went to the game rooting for the visiting team & surprisingly had no issues w/Dodgers fans (security was tight at the stadium too! fyi). The room was spacious and clean. We didn't spend much time in it though. The continental breakfast was very skimpy. A few dry cereals, 2 kinds of juice, some pastries, bananas, and coffee. Not fancy but I would stay here again. | 4 | null |
Nice hotel if you don't mind a walk
I found my room to be clean and fun. I had a nice view overlooking the street. It's a nice walk to Westlake Center, but Pike's Place and the Space Needle are a bit of a walk. I did it though with no problem. There are several nice restaurants located in the area too. | 4 | null |
Bad Customer Service; Overpriced
This was my first time in San Francisco and it was a great trip except for this hotel. We waited over 30 minutes to check in and finally left before checking in because we had dinner reservations. The concierge never once looked up to even acknowledge we were there. I thought maybe that was an anomaly but when we came back from dinner we continued to wait. It also took 45 minutes to check out. The same goes for checking out. Also, the walls are paper thing. I could hear EVERYTHING (and I mean, things I really didn't want to hear) the people next to us were doing. The street noise doesn't bother me, I like it, but I don't think I should be able to hear intimate details of someone else's conversation. Also, there was no AC in the room which isn't a big deal except that the fan was motion sensored so when we went to sleep it would turn off and I would wake up sweating. Oh, and add to all of that, the WiFi wouldn't work in our room. We ended up checking out early because we weren't getting any sleep. Overall, this place isn't worth what they're charging. | 1 | null |
Worst Hotel Service of My Life!
Hours spent just checking in!!! This has to be the most incompetent staff ever! Madeline was sickeningly sweet to our faces but made snide comments about us to other staff members. Jorge didn't even attempt to hide his rudeness. He was very unpleasant all around. And we weren't the only ones that experienced this; hour 2 into our wait he had a verbal altercation with another guest. The rooms were clean but very small and the décor a nice blend of retro/modern. We got a 'courtyard' room; sounds nice, right? That's code for motel style rooms situated along a busy and loud street. Hard to fall asleep with 1000 cars going by 10 feet outside your window. And read the website carefully: there are hidden charges and deposits everywhere.
We will not be coming back nor would I recommend this place to anyone!
Stayed 03/2011 | 1 | null |
A Big Disapointment
Having grown up in NY, I had always wanted to stay at this iconic landmark during one of our NY visits. It is now out of my system. The room was a nice size (especially for NYC) but definitely had seen better days. Plus, a world class hotel without HD TV? Our bathroom, while updated, had a shower that didn't drain properly. At 5PM on our first full day (we only stayed 2 nights) had to call housekeeping to clean our room. The view of the scaffolding outside the room made it difficult to tell if it was night or day. There is nothing on the Waldorf website to indicate ongoing construction. Since my husband and I had just returned from some exceptional hotels in Hawaii, the Waldorf's shortcomings were glaring. And my husband is a Hilton Diamond member too. Very disappointed and won't go back. | 2 | null |
Fantastic hotel
Stayed here in May 2012 and thoroughly enjoyed it. The hotel is located about 20 seconds walk from Times Square so you are close to lots of attractions and transport links as well as having a wide selection of restaurants to choose from. Stayed for five nights and made great use of the hotel as a base from which to explore.
Our room was on the 48th floor with a stunning view of the Chrysler Building and Times Square. You could also see to downtown and the building of the Freedom Tower on the WTC site. The room was a decent size with two double beds. It was spotlessly clean when we checked in and we came home every night to re-made beds and new towels. The bathroom was big enough with a large mirror on one wall. Perfect size for your needs.
The staff – from the reception to the door staff, the concierge and chambermaids – are friendly, welcoming and incredibly helpful. Nothing is too much trouble. I would definitely stay here again as the hotel offers a home away from home. Can't recommend it highly enough | 5 | null |
Nice place but be careful here!!!
The Majestic was a nice hotel but I would have to seriously consider staying there again. At check-in, they didn't have our reservation in their computer. Luckily, I printed out my confirmation for our prepaid 2 queen bed suite...they didn't have any suites available that night which we had paid for so we were put in a regular room and changed to the suite for the next two days of our stay there. We were given a free bottle of wine for our troubles but not offered any money back on our prepaid stay. I would have spoken to the manager about this at check-out but that's when we ran into another problem there! WARNING: If you do stay here, double check the entire contents of the mini-bar!!!!!!!!! Verify that everything they say is in there, actually is in there or else they will try charging you for items you never consumed. The manager on duty who was checking us out informed us we were being charged for three items. Since I only had one bottle of water from the mini-bar, I told her this and she immediately went up to our room to check. She came back and told us again the items had been replaced the day before. After a couple of minutes of insisting we had only taken one item, the manager rudely said "Well somebody did". Obviously, she didn't believe us, but finally took the extra items off our bill. That being said, the Majestic was a nice hotel in a nice area, I'm sure these incidents dont happen to everyone but please do yourselves a favor and verify the contents of the mini-bar so there are no issues at check-out. Also, this hotel is definitely not for anyone with a wheelchair. There are steps to get inside, down to the lobby and the elevator is very small. | 3 | null |
been to hotels all over the world, this one is BY FAR THE DIRTIEST AND WORST HOTEL IVE BEEN TO
This hotel is the dirtiest and filthiest place ever. the shower is dirty, green dirt in the shower head, the room is filthy, dirt on the sides of the desk, the smell is unexplainable, insects in the room. THE ROOM HAS NOTHING TO DO WITH THE PICTURES, DO NOT BE FOOLED. please do not take your kids there, when i walked in and paid 108 $ total i regret not spending the night in my car instead. There are other hotels in the area that are just 20 $ more expense but the quality is a MILLION TIMES better. this place is not that safe, some fishy people walking all over, but what caught me is the AMOUNT OF DIRT AND THE SMELL, you wont even be able to sleep. AND I AM THANKFUL THAT I WAS THERE WITH FRIENDS AND NOT WITH FAMILY , IT WOULD HAVE BEEN SO MUCH WORSE | 1 | null |
Skyview Plaza NOT FOR ME--OR YOU
Hotel was awful: lobby looked good but no air conditioning there or in the halls or in the elevator. Sides of elevator were made of splintered plywood. Peephole in door was in backwards; could look right into our room from the hall. Air conditioner was very loud. Everything that needed repairs, and there were many, were done in a slip-shod fashion. We left our car in their parking lot and it was fine; limo back and forth to the airport was satisfactory. It was clean and looked good except for the hole in the 2nd row seat. Limo was prompt when we called for airport pick-up but it still took 15 - 20 min. because of its location. We would NEVER stay there again. | 2 | null |
First Time Customer
I was very nervous about booking online. It was the first time that I did that planning for our vacation. We were going to get away from all the hussle and bussle of our jobs. Mine three of them and my wife has two. When we got there the receptionist remembered booking it for me. The grounds are very nicely manicured and the feeling was very relaxing. Our room was right next to the pool and easily accessible to everything there. We both enjoyed the breakfast and it hit the spot to start our day. Our room had everything we needed for our stay. It was such an enjoyable experience that before we left we booked another visit with them. | 5 | null |
Great Place for a Great Price!
We booked a room here for a week's vacation in Colorado. The price, free parking and free breakfast were great benefits of choosing this hotel. We did a lot of day trips around the area, so for us the location was just fine for getting around. And it was great to start every day with a free breakfast downstairs. This wasn't your typical fruit and muffin breakfast, instead there were freshly made waffles, eggs, ham, oatmeal and cereal. The staff was extremely friendly every day and was there to answer any of our questions. The room was clean and well maintained. We utilized the free hotel shuttle into Downtown Denver and that was a lifesaver. It was much easier than driving in ourselves and trying to find parking or dealing with a taxi. We were there for the Great American Beer Festival, and this hotel worked out just fine for us. We would stay there again on our next trip to Denver. | 5 | null |
The normal Embassy experience
First trip to Austin in over a dozen years - Embassy is one of the hotels on our approved corporate list. Embassy is the McDonald's of hotels (IMO); you know exactly what you are getting when you stay at one. You certainly don't come for the food (to others who've commented on the restaurant); the free breakfast is ok for business travelers, and it's great when you are traveling with kids who only want cereal or pastry for breakfast). The rooms are large - and depending on your corporate rate; we get free wi-fi and parking so can't complain about that. For those staying at this location (Downtown) - skip the restaurant in the hotel - you are very close to excellent local places down the street. Keep in mind that the parking in the adjacent garage you need to park on the 3rd level - and the elevator in the garage must be the slowest in the world. | 3 | null |
Great location, good price
I was traveling with a friend to San Diego. We are both very easy to keep satisfied, as all we wanted was somewhere near the beach to relax and easily get into the city. The location of the hotel is perfect, everyone was incredibly friendly and our requests were all fulfilled. We didn't have an ocean view room, but there were multiple decks next to our door that overlooked the beach and water. There were a lot of fun things to do around ocean beach. Its a very laid back place with easy access to downtown San Diego. | 5 | null |
Not terrible
This hotel is a little run-down, but it has free parking which is a plus. The queen suite is relatively big but has limited pillows, the bed is rock hard and the lighting is terrible and the rooms feel cheap. The bathrooms are dated. But, I guess if you're just at the hotel for an overnight at the airport, it serves its purpose. | 2 | null |
Don't Bother To Make Reservations!
We have a very important family event this weekend and had made reservations months in advance. We were assured all family members would be on the SAME floor. This was important as it is for a wedding and we needed to be able to coordinate instantly with each other. We checked in and they had us all over the hotel. We tried to tell them that we had been assured we would all be on the same floor. They actually chuckled and acted like we were stupid. I WILL NEVER STAY AT THIS HOTEL AGAIN AND I WILL TELL EVERYONE I CAN AND POST EVERYWHERE I CAN TO STAY FAR, FAR AWAY FROM THIS HOTEL! | 1 | null |
Do not stay here! Not safe.
I stayed here for a week and it was a miserable experience. The room was ok but the thugs that frequent were always present on the property made for an uneasy time. There were drug deals, prostitutes, and gang type activity on the property. There were a few thugs that tried to intimidate me and I never felt safe the whole time I was staying there. Trust me... Look elsewhere. | 1 | null |
Grand Hyatt is good for a visit
The Grand Hyatt is a fine faculity and is particularly well set up for the business traveller. Location is good and the service and facilities are good. | 5 | null |
Renovation Disappointment
I stayed at the Grand Hyatt in NYC recently for three nights on business, my second stay there in the past two years. The hotel was recently renovated so i was looking forward to seeing what they had done to the rooms. I had been quite impressed with the hotel during my first stay in February 2010. On this trip I have to say I was disappointed. The reconfigured rooms seemed much smaller, there was a big entry area to the room which amounted to a bunch of wasted space. The room was dark and crowded. The desk and chair had been replaced with an elliptical shaped low table and a tuffett-like chair. The table lamp was replaced with a huge goose-necked floor lamp and every time I tried to sit on the little chair I bumped my head on the lamp. I'm a female of average height and weight and this working set-up was very uncomfortable for me. The bed was also not very comfortable. I stay at Hilton and Marriott frequently and their beds are far superior to this one.
I was also very disappointed in the hotel staff service. I was greeted warmly when i checked in, but had a hard time getting good room service. I was there for three nights and on Day 2 dirty glasses and dishes were left in my room and, tho the bed had been made, the room was untidy with the ironing board still out and towels in disarray. When I called to complain I was told that housekeeping did not remove dirty dishes from rooms. I said, "well, then how do i get these dirty dishes out of my room?" I was told they would be removed, but when i came back that night they were still there. I called again and they begrudgingly sent someone to pick up the dirty dishes.
Although I was not particularly impressed with the renovations, i will say that my group ate one night in the New York Central Bar and Kitchen restaurant in the lobby and it was VERY good and the service was impeccable. I also appreciate the new Market store in the lobby that was well stocked with affordable beverages, snacks, breakfast and lunch items. It was a great alternative on Mornings 2 and 3 to the $41 egg, muffin and coffee breakfast I had on Day 1. | 2 | null |
Terrible!
If you value your safety do not go. High crime area. We parked our car, locked it, within 15 feet of the front door. We were gone less than 10 minutes only to find that our front window was knocked out and the car burglarized . Happened on a Sunday morning at 9 am. Manager was very unconcerned and of course nobody saw anything. The night before we tried to go swimming - the pool was filthy. Overall definitely not up to Hyatt standings. No security, no cameras, no service.
Lastly we asked the manager if they had had breaking like this recently to which she replied "I cannot release that information". Ummm | 1 | null |
I'm on the fence...leaning toward staying somewhere else next time
We stayed here Saturday of Memorial Day weekend and the location is super fabulous! One block from restaurants and bars...well lit walk from the hotel to 6th street--couldn't ask for better. The hotel itself is beautiful! It has lots of balconies, beautiful decor, nice views, etc. HOWEVER... for $250 a night I was very disappointed! Small gripes: there was no complimentary breakfast (not even coffee)--the in room coffee maker did not work. The bedside plug did not work. The lobby bathroom was filthy both days. Valet parking was $27 per day--a little steep for the less than good service we received. My biggest complaint was that the mattress (king size) was either poor quality or needed to be replaced. It was so soft that my husband and I both sunk to the middle and slept poorly due to poor circulation. We are both in our 30's so not an age issue. In fact, my poor husband could barely walk for 2 days following our stay at this hotel. Most disapointing of all was the lack of attention given to us by front desk staff. Hilton high ups need to check on this hotel. | 2 | null |
Cleanliness issues
My wife and I stayed at Doubletree for two nights in March of 2012. We will not be back. There are cleanliness issues at this hotel. Our sheets and pillowcases had multiple stains, some of which appeared to be bloodstains. We couldn't wait to get home and shower. | 1 | null |
Great position
Stayed for 5 nights in Hotel Nikko, upgraded to deluxe room which was fantastic, two queen sized beds. Comfortable beds and lovely linen, nice decor. Bathroom was spacious, very clean. The pool on the 5th floor was a pleasant temperature, although the shallow end being only 2'6 made it not really suitable for serious swimming. The jacuzzi was extreemly hot, on the point of being unbearable! Sauna and steam room were fine.Didn't use the gym but it looked as if you could have a fair workout there, all the usual equipment.
Reception staff were efficient, friendly and helpful. As we did not have breakfast included in our rate the Starbucks adjacent to the hotel was ideal for the days we did not want a arterty clogging full american breakfast! And free wi-fi in Starbucks.
The position of this hotel was ideal, no more than 5 minutes walk to Union Square, but not noisy at night. I would not hesitate to recommend this hotel. | 4 | null |
If you like noise......
If you like noise, this is your hotel!!
You can hear every word of your neighbour through the paperthin walls! But online if the heating is down. This thing makes more noise as a launching Space shuttle! Worst of all is the garbageman who empties the containers every morning 3.30 am sharp and thinks he's the only one in town.
The place is ok, but crowded with homeless. | 2 | null |
Best Hotel in NYC
My wife and I stayed at the Benjamin Hotel this past weekend and the level of service we received was excellent. Not only is the hotel impeccably clean but its also at the best location in New York City (50th Street and Lexington ave.) What makes this hotel really special is the amazing service we received from our wonderful concierges. Never met a concierge like Anya Orlanska who went above and beyond to help us check in and coordinate out evening plans from Dinner to Theater show and etc. Even when her shift had ended and she had left with one phone call Sarah ( who was a pleasure to speak to ) knew what was going on and quickly helped assist with our reservations and arrange transportation from the hotel to where we need to go. Best part of our stay was the morning breakfast my wife and I had sitting on the balcony and enjoying the NY skyline and the beautiful weather. Gina our morning concierge made our check out and transportation arrangements such an easy that it felt like we left our room and walked inside our home without traveling. I have stayed in a lot of place and this hotel and experience by far ranked top of the list. | 5 | null |
Manager on site extremely rude-get rid of her!!!!!
Older lady night manager is horribly rude. This hotel overall is not bad and the location is convenient. However they have rooms with broken TV's, dirty sheets and the manager does nothing about it. She usually works at night, is in her late 40's or early 50's and rude as can be. You would think she would be nice to her guests, but she acts like you are annoying her when you even try to ask a question. All she cares about is being on her computer. We are just the money coming in the door. Also the carpets are pretty dirty and need a good cleaning. Don't walk barefoot.
They don't take cash either which we were lectured in depth about and rudely so. My wife and I booked for 3 nights and each day when we left when we returned we were locked out of our room and had to go get a new key. I don't know what that was about. We usually stay at more upscale hotels, and this was not horribly bad, but the manager ruined it for us with her rotten attitude of superiority daily. Customer Service (minus)-100 | 3 | null |
Love the hotel and but hate that my iPhone doesn't work inside my room.
This is a great property. The sleeping rooms are good size and have all the amenities. The restaurants are all very good (food and customer service). My phone would work in the lobby and in the meeting space but when I would go up to my sleeping room, I could not get a signal. | 4 | null |
Great Location
My family and I have just spent 4 nights at this hotel and have found it to be very good in all aspects. The room was spacious enough for 2 double beds without feeling like you were on top of everything, the restruarant (Nicole) was very good and the outdoor sitting deck gave a great view of Times Square without the noise. Location was excellent only a few minutes walk to times square and about 10 minutes to central park. Restruarant Row on 46th is also within easy walking distance. Check in and check out was very swift. Also there's a pretty good gym at the hotel. | 4 | null |
No Not Stay at this Hotel
The first room I was put in was in a detached building and was absolutely gross. The bed sheets were gray, the water coming out of the faucets was rusty, the heat did not work, and the door lock was broken. The second room was better but it still did not justify the cost. There are no restaurants within walking distance unless you count a Shell gas station. The morning I left there was a drunk person asleep on the couch in the lobby. The only good thing I can say is that most of the staff members were pretty nice. | 1 | null |
Nice Room But Ridiculous Prices In A Not World Class City
When we arrived, no one came over to ask if we needed help unloading our luggage. The prices were outrageous. The parking was as much as I pay in NYC, the room was over $300 a night to stay in Baltimore -- a dump of a city if ever there was one. My breakfast was over $22 with tip. The hotel itself was nice enough, but real estate values are far lower than in other cities -- I felt raped. I will never return. The parking should've been free or $10. Simply abusive. Charging for wifi is another crime. On our second morning, we wanted a simpler breakfast option, so we asked at the front desk. The woman sent my wife to an address of a strip club. And at checkout, some kid in a wrinkled jacket with a trainee tag tried to check me out for over 20 minutes -- it was painful to watch him fumbling with the computer. Too many baseball fans overwhelming the hotel, parking and surrounding area. I'll avoid all of Sheraton's hotels as I travel across the country. | 2 | null |
Parking here is Pathetic
As a long time Hilton Honors Memebr I booked a room here for an extended weekend May 25-28, 2012. The remodeled room was nice even though no upgrade (figure hilton is more intrested in selling them to the highest bidder these days for cash or points). Being we were not up graded they did nto follow the profile of a higher floor we were on the 6th where the room floors start as well we were not provided the additional towles. The most upsetting issue with this hotel above the lack of solving their issues over the weekend, was their $33.50 per night Parking Valet service (or lack of). The first morning we called down 30 minutes in advance but it took 1 hour and 10 minutes for them to give us the car. When we returned took over 10 minutes to pull off the street just to give them the car back. We went to the room to freshen up 3 hours later the car was still sitting in front of the hotel.( I was told they were busy) The excuse of a busy weekend sounded reasonable but the truth is they only had 3 people working the Valet and they don't own the parking if they do it is some distance formt he building. I will never select this hotel when visiting SA as when we walked by the "W" Hotel and one other hotel their valet service never seemed backed up. Rooms are concrete boxes buitl in 1973/1974 so any water piping touching the box your sleeping in will be heard anytime someone calls for water. | 2 | null |
Good place to be!
The Sohotel is really a nice hotel in one of the best areas in Manhattan. The room was quiet and clean and the bed excellent. Did I miss a restaurant in the hotel? No, Soho is such a nice area in Manhatten, with lots of little bars, cafes and restaurants in the surrounding of the hotel. | 4 | null |
Standard and reliable
We stayed in Flatotel over the weekend (March 22-26).
It was our second stay in 6 years (both times because we got it through Priceline). I did not see too many changes.
I guess we were lucky and stayed in a refurbished room, since nothing looked bad. The room is really big by New York standard; I wish they added an extra chair in the loungy area of the room - otherwise only one person can sit there (unless you roll over the bulky office chair).
I would say that it is a perfect location/room for a business person with one drawback: for a hotel of that level not to have a coffee maker in the room is totally unacceptable. They do serve coffee in the lobby but I don’t see it as an ideal solution.
The elevator was really slow in the day time; many times we had to walk downstairs (luckily we were on 11th Fl).
And my personal pet peeve: for a hotel that calls itself "a sophisticated retreat" (from their website), it should not be a norm not to provide proper glasses. Only paper cups are provided. Would be nice to have a corkscrew as well, but I guess it is asking too much.
To have New York Times delivered to your door was a nice touch (and the fact that you can pick up your own free copy in the lobby on Sundays, is awesome).
The workout room on the 46th Fl is great (for a hotel); plus the view alone worth the trip upstairs.
The walls are not too think so if you have noisy neighbors (as we had 6 years ago), you will hear it. This time we were lucky and had a quiet weekend.
We will stay again here if we get a great price on Priceline. Otherwise, I checked the published rates they charged and for the same period it was on the level with the Crown Plaza’s – and I would rather stay there. | 4 | null |
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