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Short however nice stay!
Met friends in Philadelphia and stayed the night at the Doubletree. Wonderful place with a great location. My room was clean and the folks on the front desk were very helpful. Did not use any of the hotels amenities but I had a good night sleep. The location is just right and around all of the restaurants. | 5 | null |
Comfortable stay
Overall, I would heartily recommend this as a base from which to explore the city.
Stayed here for a few days. Though not very large, the room was comfortable. Lighting a little dim. Cool rotating shower head.
Short walk to the subway, good restaurants, and Central Park.
Staff were cheerful and friendly without being pushy and condescending as can happen in NYC.
Good and free wifi.
The only thing I don't understand in a hotel of this caliber is a heating/cooling system that works without a thermostat. You have to keep waking up at night to turn the heating off and on as it simply blows air steadily like a fan.
Try the Italian restaurant next door (Bettola) for good pizza and a wonderful chocolate cake. | 3 | null |
Second stay in this great hotel, fantastic location!
I spent 7 nights at the Tribeca Grand in March 2012 with my partner who was on a business trip . We also spent one week in October 2011 in this hotel but I did not leave a review.
The check-in was done very smoothly and efficiently. We arrived pretty late on a saturday evening but someone was there to greet us and to do the check-in. The receptionist also gave us a refreshing glass of bubbly and we even got an upgrade (we stayed at the hotel six month ago and at their sister hotel the Soho Grand a year ago). There was no doorman to help with the luggage at that time (midnight) but it's a very short walk to the lifts. Both lifts are big and work fast.
The room was big enough for our needs (we had two big suitcases and stayed one full week). Some people have mentioned in other reviews that the hotel needs "redecorating". I think that they are completely mistaken in the sense that it has been decorated with a retro feel to it that is very "70s" (expect some mustard, orange and dark brown!). This does not mean that the furniture is old/not functional or outdated at all (retro is very trendy in Europe at the moment)! I usually do not like the 70s style but it is a rather elegant 70s. Plasma screen TV, ipod dock//alarm clock (it charged my ipod nano), ironing board/iron in room, safe (works with a credit card, no pin to remember). Full-wall window so plenty of light.
The bed is AMAZING! I want to take it away with me every time! It is the most comfortable mattress I've had in a hotel (yet very firm -we forgot a half full glass of wine on the bed last time and my partner moved and... that's right no disaster!). If you travel a lot, you know the importance of a good bed...King-sized bed (due to the upgrade I believe). The bathroom has got a retro vibe again (industrial 70s retro). It's not ultra modern: the shower/bath worked fine but it's a shower curtain. Great quality Malin+Goetz bath products. Hairdryer.
Noise: It is normal during day time, at weekends (friday & saturday only) it can get a bit noisy in the lobby bar (it's a huge atrium) but there is a noise cancelling system and it works great. At night, there is a bit of noise coming from the outside hotel on an occassional basis ( sirens from the police, ambulance and fireman services). This is a city that never sleeps!
The room was clean (I checked under the bed and behind furniture- I have allergies!) and it was kept clean during our stay. Hotel is also spotless.
There are a few lovely touches: complimentary wi-fi, cancelling noise system (inside the bedroom), free pet goldfish (I did not ask for one this time but have done so before, and a goldfish was promptly delivered. Think of it as a cute silent pet that will match the decor!), pet-friendly hotel (I only saw two dogs during my stay). There is also a room on every floor with an automatic coffee/hot chocolate machine as well as a selection of magazines (including Time Out, which you can also get from the concierge who is very friendly). They also have a cinema room downstairs (movies at the weekend) and you can rent dvds for free (provisional deposit reimbursed without any problem upon return) at the front desk.
Food/Restaurant/Bar: There are so many options around in New York City that we don't use these facilities. The bar area looks great, there are lots of sofas to sit and relax with a drink if this is your thing. Next time I will try the bar. Oh, in October they decorated the whole area for Halloween. It was fab!
Gym: We did not use it but I did have a peek. It is small but fully equiped.
Check-out: When we left, the doorman promptly whistled a taxi for us and helped us with our luggage (none of the usual nonsense telling us that it is difficult to get a cab and that we should book a town car). I always leave on a sunday late afternoon/evening. It takes 5 minutes to get a cab. They also kept all our bags safely in a locked room for the whole day before our departure .
Staff/Management: All the members of the staff were not only efficient & professional but also polite & friendly (without being intrusive).
Overall, a pleasant and problem-free stay! If I had to stay there for a third time I would not be disappointed at all and would enjoy it all over again!
Any questions, please do not hesitate to contact me! I have also stayed in the following NYC hotels: The Peninsula, The Chandler, The Soho Grand, The James (in that order). | 5 | null |
superb service
arrived after an ordinary virgin flight from heathrow on a cold evening and was very pleasantly surprised by the warm and efficient welcome at this old style hotel.
the staff were always polite, attentive and very correct.the bar and restaurant were very comfortable with excellent service.
i would use this hotel again , location & staff make all the difference especially the little heard have a nice day but instead , good morning or afternoon , a pleasure. what a change from the a.c.not cool enough, or too much wood not enough chrome| | 5 | null |
Embassy Suites Hates Dogs
Embassy Suites Hates Dogs!
I had planned to travel to Washington D.C. to visit my cousin who has just had a baby. What was going to be a very happy weekend went bad yesterday when my dog fell ill and was diagnosed with addisons disease. He is presently hospitalized and when I tried to cancel my reservation I was not only told that I couldnt get a refund I was told that I couldnt even get a
credit for the future when I am able to come meet my nephew. So thanks a lot embassy suites for being so caring in my families time of need. I hope the $147 dollars you got out of me is worth it because my family will NEVER frequent any of your hotels again. And I will be pleading to my over 500 facebook friends to do the same. | 1 | null |
Old and filthy
I didn't stay here by choice. The "nicer hotel" next door where I originally booked my reservation was unable to accommodate me the first night of my stay (long and different story) due to a large group who did not check out that day. So they comped my room and put me in this place for one night on their dime. After 9pm, you cannot access the lobby and must use a small foyer with a night window in it to conduct business with the staff member. I will say she was very friendly and accommodating though. I knew I was going to be dissapointed in my stay when I observed about 20 semi trucks parked in the lot. Nothing against truckers but it gages, in my mind, the caliber of the establishment. On my way to the room, there were numerous bystanders hanging around in the shadows outside, which if I wasn't fully capable of protecting myself, might have me a bit concerned about safety. Of course my hunch was correct when I walked into the drab, extremely sparse and EXTREMELY dirty room. Carpet was absolutely filthy, the beds were old and uninviting, sheets had cigarette burns, pillows were dingy and flat, the dresser was worn out and badly weathered, the door had gaps all around it and was covered in dirty stains. The toilet had obviously not been cleaned as there were splatters of (yep, brown remnants) from the previous guest. Fortunately, I did not have to get close enough to that to concern myself during this very short night. The towels were a very unappealing shade of dirty white. The only good thing I can say about the room is the shower water pressure is excellent, but fine tuning the temperature is a challenge. If I had paid for this room, I would have asked for my money back and stayed elsewhere. As it was, I had got there late and this was my choice on someone elses dime. I just wanted to get some sleep and get out of there. | 2 | null |
not bad
decent hotel. on the riverwalk but 10 min walk to shops/restaurants. did not mind the walk to burn off the mexican food. parking $23 a day and a walk from garage to hotel.
we did not mind because we used priceline and got hotel at $100 a day. Also signed up for crowne plaza rewards and they deducted one nights parking from the price
a good size room for the price | 3 | null |
Never again
We booked this room because we had an early morning flight to MX. The entrence to the hotel serves as a smoking area. You go through a cloude of smoke and smell as you enter the hotel.
The shower handle was broken in the room so you had to adjust it to avoid the noise of running water all night. The toilet was broken and the water tank would not get full again for hours.
Since we came back to the room after midnight and had to leave the next day before 7 a.m. I did npot talk to the manager until we left. All the manager had to say to us was thank you for letting me know. | 1 | null |
Sad to say I was very disappointed
I want to begin my review by saying that before I even stepped a foot inside this hotel, I had huge expectations. I really wanted to love this hotel and my experience there. The photos and previous reviews had all been so lovely...and my husband and I were celebrating an anniversary and much needed get away from small children.
I will say the building, location and the courtyard is unbeatable. The staff were friendly and smiley...but then the experience quickly turned sour. Once inside (from the grand courtyard), the lobby (though modern and pretty) felt cold and cramped to me (yes it was a chilly October day)...no warmth (as I always experience entering The Ritz or Peninsula or The Four Seasons). The room was also unimpressive. Though modern and beautifully furnished, it again felt cold...although there was a beautiful fireplace in the room (which I will get to later). There were stains in our carpet; plain and non-luxurious bedding with only 2 pillows and virtually no toiletries in the bathroom(no kleenex so I had to use toilet paper to remove my makeup).
As I said, we were celebrating a anniversary. So, we brought our own champagne and called to request a bucket of ice so that we could enjoy a glass before going out to dinner. We sat and waited and waited...after more than 45 minutes of waiting, we drank luke warm champagne before going to dinner.
When we returned to our room to relax, we tried to wear the robe and slippers but to our surprise, their slippers were made for children...literally. My husband had to jam his feet into them. We found it amusing and called to request some bigger slippers. After about 30 minutes, housekeeping brought up the same size slippers...so my husband trodded around with half his feet hanging out the back.
Then, we really wanted to take advantage of a good night rest (with small children at home-a much desired luxury)....only to be surprisingly awakened at 4a.m by the rooms alarm...we shot up out of bed thinking there was a fire!! We called front desk and the technician who came to our room said it was the carbon monoxide alarm, apparently set off from the fireplace (15 minutes of a roaring fire I soarly came to regret). We sat awake...sad and tired...
In the morning, we called down to order breakfast to be brought to our room...(last chance to impress us!)...but no...they brought my husband's food but forgot to bring mine...I sat and watched my husband eat and then ate alone a half hour later.
To rub salt to our wounds, we found a cigarette in our car when our car was brought to us...hmmm, it seems like the Waldorf Chicago does not want our future business. I do NOT recommend this hotel if you are expecting luxury or 5 star service. | 2 | null |
Consistently dirty and smelly but good location.
Have been coming to this hotel for about 10 years. Only reason is the location. Within walking distance of Harvard Pool (10-15 minutes) and Harvard Square (15-20 minutes). My wife refuses to stay here. The place is dirty. The lobby is dirty. Your shoes stick to the elevator floor. The rooms have the smell of the spray they use to hide a smells you would rather not know about. The carpets are filthy. When you stay there in the winter the fan is turned off. There is no air in the room. You can open the window. As long as there is a strong wind you may get some air. Otherwise photosynthesize. The parking is free, there is an excellent chinese restaurant on the premises and a shopping center across the street with a breakfast place and supermarket. | 2 | null |
Exactly what I expect from a Hilton
This Hilton is huge, but the location can't be beat. The rooms are clean, although I don't particularly care for a sliding glass door on the bathroom. It certainly isn't soundproof. As Gold Members, we chose the bottles of water instead of the Starbucks coupon, but I did notice that the line to Starbucks was always long. The garage staff was very helpful as I left something in the car, and they went and retrieved it for me. We took the car out several times during our stay, and it never took more than 5 minutes for us to get it once we presented our parking stub. We used Hilton Honors points for the reservation, and there were no "glitches." | 4 | null |
OMG! Fabulous!!!!
Such a great stay! I believe that this is the second best hotel experience we had in the last 6 years. Best experience on this trip! The hotel is indeed located very conveniently in the Downtown- Pike Place Market area – just couple of blocks or so. Excellent access to the excellent shopping as well. The check-in staff was very nice and very accommodating. The views from this hotel are amazing especially from the North tower. The property is very clean, nicely maintained and in great condition. Great experience!
The only negative about this hotel is the extra cost for the parking…… although comparing with other hotels their parking garage is easy accessible even for SUV’s and they allow extra hours even after check-out. | 5 | null |
Wannabe hotel
The feeling you get entering this hotel is more like a youth hostel than a $400 a night hotel.
Front desk staff were helpful and did their job, though ever so cool and laxed in their corner desk. I guess you should be carrying a surf board under your arm to feel part of the gang.
Rooms (twin-bed, partial ocean view) where ok sized, but with a bizarre solution for the bathroom. You were to include all in the hotel room when going to the toilet, an open on the sides glass slide door.
The balcony had partial ocean view as promised, but also the slumish view of the back alleys, not making it actually very tempting to spend time out there.
The restaurant was small, but not that difficult to get a table. It turned out there were a reason for this. The staff seemed to be lacking basic training, so if you finally were lucky enough to place an order, you could wait ages to get it. The funny part was that there were not many guest and quite a lot of staff, that actually were running at times, meanwhile our food was getting cold ready to be picked up by the waiter. There also seemed to be no communication between waiters.
Finally, location: To me Venice beach was very much a "in da hood" place, with a lot of mentally deranged people and pushers. There were actually an assault one morning, a raving mad woman screaming and attacking people.
Conclusion: extremely overpriced.
Note to self: make better research next time. | 2 | null |
Bait & Switch
Nob Hill purposefully overbooks their property and sends the overflow guests to less desirable hotels owned by the same group. Clerk admitted to this practiced to me, but I had already paid in advance. In the middle of the night forced to go to Inn on Broadway which smelled of urine. | 1 | null |
poor customer service
One of the reasons I wanted to stay in this hotel was because it advertised a fridge in the room. Our refrigerator was broken. I asked FOUR times for it to be fixed and it never was. Wouldn't go back. | 2 | null |
Good location but really small room!
This hotel is in a very good location. Walking distance to most attractions. Cheaper parking at the Boston Common Garden underground parking.
Our first room was supposed to be with just 1 a FULL -not a Queen bed. I requested to be transferred the next day when they have at least 2 full beds in the room.
Will recommend if only of the location. | 3 | null |
Eh
I drove up and was really surprised. It really didn't look anywhere near as nice as the pictures made it out to be. There were a lot of people just hanging out infront of their rooms, kinda shady like. It is right on the highway and you can hear it. The wifi is pretty slow and you can only pay for it by going to the office. After two nights here I upgraded. It's clean but there isn't much to look at. The TV is like a 20" CRT, been a really long time since I've seen one. One weird thing was instead of exchanging the towels they just took them. Left me with just a hand towel after I had hung up the two I used. Prolly won't come back. | 3 | null |
Great Locattion
My husband and I stayed at the Warwick one night while waiting to go on a cruise. The location is very handy to the cruise ship pier. The reception by staff was very good and the room nice and clean. Considering the downtown location the room was fairly quiet. Their restaraunt served a very nice breakfast. | 4 | null |
The wonders of a great hotel
We arrived at the Distrikt on the eve of Hurricane Sandy. The welcome as well as the entire stay was superb.As the weather howled we were royally looked after. The staff are fantastic...Helpful and so friendly. The rooms are fabulous. I couldn't fault this fine hotel in any way. It's a hop and a skip from Times Square and a perfect base for any NYC visitor. Thank you The Distrikt Hotel!!!! | 5 | null |
Probably my best stay at any hotel
My partner and I just got back from spending Thanksgiving with friends and we are so glad we stayed here. The staff was very polite and the room was amazing. Our favorite was the fabulous giant tub, it was so relaxing. The best is since there were tons of stores near us it wasn't hard to find a nice bath product to soak in. The room had a great view of the Space Needle and it was great waking up every morning to it.
I also ordered room service twice and both times were quick and courteous. Now, truth be told it was an expensive meal. I probably could've gotten a better deal just steps from my door, but if you value convenience and comfort then it was worth every penny. The one downside was that I had to pay form internet access. Another criticism is the pillows are really soft and that was a problem the first night. However, by the second night I got used to it. I'm sure if I would've called the front desk they would've done something about it. In fact, I was blown away when one day I called them for an extra towel and a bar of soap. They came up quickly with more than enough towels and tons of soap.
Finally, the gym was amazing as well. Probably the best hotel gym I've ever been at. I don't know if it's because I was there during a holiday week or because I went during off hours but every day I had the gym all to myself. It was great getting a full strength training session in and do jump rope for my cardio. Something I never get to do all at once in my busy NYC gym.
I'm so happy we found this conveniently located hotel (just steps away from the Central Link and public transportation). The location is great and the hotel is very relaxing and it was a welcome change from stressful Thanksgivings from year's past. | 5 | null |
Fair location but terrible service!
We booked our San Antonio vacation with you on 6/30/12 for 7/15/12-7/19/12. Before we even arrived at the hotel we were charged on 7/9/12 for the entire stay. When we arrived we were asked for our credit card again wanting to charge us for parking of $10 per day. We refused to allow our credit card to be charged because it was not part of the charges on the San Antonio Vacation Experience when we booked our reservations. If we knew you wanted to charge us for our care to sit in your lot, we would have booked elsewhere.
When we checked out, we asked to be reimbursed for the days we had not used. We checked out on 7/17/12 because the hotel clerks were rude, the bathroom was nasty and we did not feel comfortable there. This is why a customer should not be charged until they checkout!
In the bathroom instead of replacing moldy calk and grout, it was painted over. The water pressure was almost nonexistent and we had to ask for towels which should have been supplied. What a terrible experience which should have been a good one. We will never stay in a Days Inn again and we would not recommend the Days Inn San Antonio Alamo/Riverwalk – 902 East Houston Street location to anyone. Don’t save, go to a reputable hotel! | 1 | null |
Very busy hotel
I was here for business and this hotels is very busy with tourists. The location is really nice and close to many restaurants. Elevators were very slow despite the number of elevators in the hotel. Check in was very quick. The rooms are large compared to other NYC hotel rooms and were very clean. The concierge lounge was also very crowded in the morning and it's hard to find a table. The service in the lounge was very good though. | 4 | null |
Great Location
Just returned from a 2 day stay at the Hotel Abri. Location is perfect, walking distince to everything near Union Square. My husband was at a conference at a nearby hotel, where the rooms were $400/night, and no room for our daughter. Here we had a suite with a king and sofabed for my 17 yo daughter, she had no complaints and the room was even separated by a door. Much cheaper! Two huge flatscreen tvs (although we were too busy to watch) and a small fridge. Really clean and nicely decorated. Super friendly staff. Only bummer was the parking, $35/night, and 3 blocks away, so if you forgot something in your car, too bad! We thought it was quiet except for the vacuuming was a little early (9am) on a weekend morning. Would stay here again. Let us check in early. | 4 | null |
Nice hotel -- but VERY NOISY ROOMS
This is a great hotel -- except for one very big problem: All of the doors SLAM hard. So, when anybody is entering or leaving their room, wait, oh, there it is: KABOOOM! Big explosion in the hallway. The walls are very thin. I was in room 313 and could hear every phone conversation, bathroom gig, and television from the room next door to me. They weren't loud but it sounded like they were in my very own room!! The bed was great. Concierge lounge very nice. Room service was done well. Room was clean. Shuttle very convenient, especially for trips to Little Italy and Greektown. But if you can't get any sleep because of all of the slamming doors, what good is any of the rest of this??? I love Marriott properties but I'll forego this one in the future. | 2 | null |
Very good stay
Needed to stay here for business and had no choice as this is where block had been booked. Just left East coast and Hurricane Sandy. American Airline lost luggage after demanding I check at gate and mislabeled it. Arrived in hotel to find incredibly receptive and understanding staff who provided me with everything from toothpaste to shaving cream, etc, etc. no in room Internet surprised by. But agent at front desk able to print out return boarding pass, Nathen, I believe, who also recommended one of the best dining experiences for a Vegan I have had in a very long time.
No breakfast though which was puzzling for a member of my level even though I saw a sign that said please join us for breakfast??? | 4 | null |
Very pretty
This is a charming hotel, and the restaurant and bar just ooze style. This being said, I have eaten at many top restaurants internationally, and the food in the restaurant wasn't as good as I had hoped for.
The staff were friendly and helpful and our room was comfortable. I'd definitely return. | 4 | null |
Below average hotel in a good location
I have stayed at several other Holiday Inn Express hotels and have come to expect a no frills but quality product that is clean. Unfortunately, this hotel is nothing like the others I have stayed at. I stayed here only one night on business and would not return again. In terms of the positives, it has a great location on 45th, convenient to midtown. That's about it for the positives however. Here are the issues I noted during my very short stay.
On check-in I was confronted immediately with a lobby full of 3 big laundry carts parked right in front of the front desk and I had to angle my body to wedge in to the hallway to get to the front desk. At no point did the front desk person or the laundry staff (who was standing there) do anything to move the carts out of the way. Usually they give you some amenity for being a Priority Club member, like a bottled water or coupon for the bar - here there is nothing. I had to ask for the wi fi password, which he then gave me.
The room I was given had a strong smell of mildew in the carpets, as well as in the hallway leading from the elevator to the room. Damp smelling, like a wet cat. The room itself was actually below street level, with the window about half way up the wall and opening up to a nice view of the alleyway between buildings (see picture of the view from the room). The room itself is small, although that is fairly normal for this part of Manhattan. However, the room itself is not properly maintained. For example, the bathroom ceiling is cracked near the exhaust fan (see picture), which I assume is caused by mold. When I went to go iron my shirt, I took out the ironing board and discovered that the ironing board cover was cracked, with gross looking stains around the rips. Look at the picture -- there is no way I am putting my shirt on that!
In the morning, I went to the breakfast that is included with the room. The breakfast itself is pretty standard Holiday Inn Express fare. The tables are in a narrow strip area but it seemed adequate for the number of people there at about 7 am. The tables themselves were not being cleaned between guests, but they were not overly gross. But both the waffle machine and the microwave oven were out of order; things can occassionally break and I can understand that, but both of the "out of order" signs were permanent looking signs in stands. See the pictures I took. Isn't the waffle machine the centerpiece of the Holiday Inn Express commercials talking up their free breakfast?
For the $250 per night I paid it is on the economy side of comprable Midtown hotels, but there are better choices in this price range, such as the Marriott Courtyard a few blocks away. | 2 | null |
Great location if your going to the safari zoo
My family and I stayed at this location when we visited the SD zoo safari. This hotel is very convenient. It is near the 15 freeway. There are stores and restaurants nearby. The hotel is very clean. Like any Marriott, the customer service is top notch. Breakfast is complimentary and there is enough food to fill you up. The only complaint I have is that you can hear the guest walking above you if you were on the ground level. Fortunately, that only happened on our last day. Overall, it was a good experience at this hotel. | 4 | null |
Fine for one night, not a 3.5 star hotel though
We stayed here 1 night before flying out. Wanted a shuttle to the airport and 2 beds to lay our heads on with our family of 4. It met these basic needs. This isn't as nice as some of the newer hotels, it really needs new carpet. The bathroom is nicely remodeled and fine. 2 things that they need to have is a free breakfast and more comfortable beds. We had 2 double beds, which I think does not meet the 3.5 star rating. I believe a queen size is really what people want with a family of 4 these days. The shuttle and getting to and from the airport was easy. The front desk was friendly. We had 1 problem which was a dead fly on our bath towels. I called and they were up within moments with new towels. So they fixed the one problem we had. I would pick a hotel with queen sized beds and a free breakfast next time. | 3 | null |
Breathe and you'll be charged
This place charges $12 per day for internet in your room. Criminal these days, when even the cheapest motels give internet for free. It's not near anything convenient, the Starbucks inside closes very early, and the restaurants in the hotel are overpriced. The minifridge has motion sensors in it, so do not touch anything even to see what it is. One little bump and you're down $10. | 1 | null |
Okay
We stayed at the Sheraton suites for 4 nights on a recent trip to San Diego. The hotel was fine, but not great. We stayed on the club level, but it was not worth it - it included breakfast (which was very poor) and a small selection of nibbles and soft drinks at night. Don't pay the extra money for the club level.
The room itself was ok, although it was a very small suite. There is definitely matience and cleanliness issues. Also, I don't think the location was that great. There was nothing around, and while the town centre was only a 10 minute walk away, it still seemed like a really isolated hotel. When I booked I was tossing up between the Hilton bay front or this hotel and decided on this one as it was the same price and seemed like it would be better value. Next time I'm in San Diego I'll be booking a hotel around gas lamp quarter or the Hilton bay front. | 3 | null |
Slight disappointment for 4.5 star hotel
Hotel was fine, room was clean and bed was comfortable but it was a letdown in relation to star rating. I would stay in the hotel for the Hotwire deal rate I got ($130 incl. taxes/night) but not for full price ($225/night + taxes per website). There was absolutely nothing special about this hotel and it pales in comparison to other hotels in the area at similar prices (theWit Hotel and Dana Hotel specifically). Everyone was friendly and check-in/out was easy. There are no complaints about the hotel and the location was great but, again, nothing special. Highly recommend if you get a deal and want to stay on Michican Ave. | 4 | null |
Comfortable stay
Donatello is conveniently located in an attractive area of the city, the Union Square. Short walks to great shopping, dining, and entertainment. Hotel is pleseantly decorated. We had a room with a kitchenette, which satisfied our needs. The bathroom had an additional attraction - a TV built into the wall mirror. We found the staff very courteous and helpful. We recommend this hotel and would not mind staying in it again. | 4 | null |
Small Rooms but big service
We stayed at the end of may 2012 and the hotel is under renovations but lobby and our floor was done (11th) so, all was beautiful. The service was great and all the staff was nice including the maid staff. The first night we got there, they must ave been booked because the amount of people waiting for elevators was quite shocking and had me a bit scared. We were ushered by some staff to a service elevator so, we would not have to wait nd I thought that was very thoughtful. There was never another problem waiting durring our 5 day stay (some one probably had n elevator held somewhere). the rooms are small even by NY standard but who needs space when your not in your room much anyway. We had 2 double bed arrangement and it was renovated but it needs new mattress but I was able to get comfortable the 2nd night by sleeping on the side closest to the wall as I imagine most travelers do not (it had better support). Room was clean and service good... All you can ask!! | 4 | null |
Disappointed
Internet access was not available as promised. The ice machine was broken so had to to into the hotel kitchen to get ice. The shower did not drain, almost had a bath. There was no hot water in the pm or the am. It was lukewarm at best. The a/c was not very cold, took hours to get the room cool. Bathroom was not very clean. Would not recommend to anyone and I will definitely will not stay there on my next trip. | 1 | null |
They will steal your stuff if you leave it there!
I stayed at this hotel and left an important item behind worth almost $400.- the next day I called to find out about it and they took a message which was never returned. The next 5 days I left meaasges to no avail with the front desk, descibing over and over the item and how I wanted a call back after they checked the lost and found. WHen I finally got a call back it was not favorable, no machine...I filed a claim only to be ignored and called by an insurance representative of the hotel, who sounded like a teenager and basically called me a liar. I stay at Hilton hotels every other weekend in NYC for business and they tell me there is no proof I left the item behind (obviously not because it is illegal to have cameras in the rooms) and do I really think if I say I left something expensive behind that I would really get the benefit of the doubt. Well I think staying there and spending more on the hotel bill each weekend, twice a month, than the claim was worth, for a year now and for the next year to come, should render me some benefit. Do not stay at this hotel if you ever leave anything behind- it will be gone forever and they will tell you that there is no proof and that they are not responsible- I guess there is no honor code towards their customers and just like the street you might have a better chance recovering your items if left in a McDonalds than in their hotel...needless to say I will never stay there again.I recommend staying somewhere where they won't snatch up your things with impunity after you have spent hundreds/thousands of dollars staying there. | 1 | null |
Close doesn't matter
We stayed July 15, 2012. Our desk clerk was also in charge of answering the phone & so was not able to spend much with us. He was quick & done. Very distracted! We had a regular room for one night. Everything about it was small. Husband & I had to wait to let the other person pass. Our room appeared to be clean & cleaned. The rate we paid was too high for what we were offered. The pictures on the internet were accurate but deceiving. It doesn't matter that you were close to Graceland-Graceland tours has a huge packing lot. We didn't receive any thing extra staying at the Heartbreak Hotel. Sorry, Elvis! | 1 | null |
location, location, location
This is so close to all you want to see historically-just fantastic-went running each morning-couldn't believe the history on the doorstep!!
Swimming pool was shut when I was there-best to check in advance if you are a keen swimmer.
Location made this holiday for me -staff friendly and hotel clean as you would expect from H Inn | 4 | null |
Shocking stay - worst ever!
The service is terrible, the porter is creepy and rude. The whole hotel has the most unpleasant smell. My room was minute. To the point where you couldn't open the door to the bathroom due to furniture (one bed, one chair). The level of cleanliness is non-existent. Never have I thought twice about standing barefoot on a hotel floor until this stay.
Thank The Lord I only had to stay for one night before heading south on business. Never would I book this hotel again. | 1 | null |
great stay in san antonio
my husband and i spent 2 days at the drury and it was wonderful,room was spotless.we stayed on 8th floor which was great.i highly reccomend this place for families,the breakfast was awesome tons of choices.but i think what families will appreciate is the evening snacks.wow you can eat dinner here .free from great baked potatoes to salad.nachos and hotdogs.and every one is so helpful..the only negitive was the pools the rooftop pool was aweful green dingy lots of people were in it but i was not going to risk it.indoor pool next door was worse, when i stepped inside room the chlorine was so strong i almost got sick..you really could not breathe.and that was one of the reasons we picked the hotel was for pool ..but you are right on river and we never used our car we walked to alamo and all over.but i would come back .. | 4 | null |
Great Location, but average hotel.
We Stayed at the Bahia for a wedding over a weekend that was also our anniversary. I would rate the hotel as average. It is conveniently located, but if you want to feel as though you are going to be staying in luxury, that is not the case. I felt that the rooms seemed old and dingy. Perhaps the rooms were renovated, so maybe it was the color scheme that made it feel like something out of the 70's. The hotel staff gave misleading info about late check out, which was upsetting as I had planned our day around the late check out. They did nothing to help me out...and it was on the day of our anniversary. When we got to the room, it smelled of smoke. I called the front desk and they had to have someone come in and spray the room. We would have moved, but with two children it was too much work and we would have been in another part of the hotel instead of in the same building as the wedding reception. Perhaps there are other rooms on the property that are a bit more luxurious. We stayed int he building across from Check in. I think the rate is over-priced for the room quality. | 3 | null |
Horrible front desk clerk
The hotel is nice and clean. However, one of the front desk staff (Nathan) was very rude and unprofessional. Hence, the cleanness of the hotel did not matter as the front desk clerk ruined my experience. I would not recommend this hotel to anyone. | 1 | null |
better than last time
my wife and i decided to try La Cantera again after a not so good visit the last time. The trip this time was much better. The resort is a beautiful resort and the staff was very friendly as they were the last time. The room was clean this time when we arrived and the front desk even called to wish my wife a happy birthday when we arrived which i thought was a nice touch. We ate breakfast at the resort one morning which was very good but expensive as is everything else at the resort which in my opinion is the only drawback. For the rest of our meals we left the resort to eat. The amenities for kids are very good and we will probably go back and bring them next time. Hopefully next time i will get to try the golf course because it is also beautiful and been wanting to play it. | 4 | null |
Great location for a theater visit
I stayed here for a night using my HHonors points during a weekend of my business trip. Reason for staying here was location as I was going to watch the Spiderman show which was just opposite. You can't beat the location. Theaters are all nearby .. only issue is the crowd during the evenings.
The entrance is a bit messy because you come it from the street level and then need to take a lift to the lobby area. During busy check-in/out time, I can see the lift being a bottle neck to traffic.
Lobby is a bit small and can be cramped during busy check-in/out time. Hotel service was excellent - no complaint there .. and so was the room.
As a Diamond member, I had free Internet which was good given their daily price for Internet access. As well, that also included a free breakfast. Spread was alright - not that lavish but it's free. Would I pay for it - probably not.
Overall, if I wanted to be in the Theater district, I would stay at this hotel. | 4 | null |
If you enjoy poor service and run-down rooms this is your place!
I booked this room a month in advance for our anniversary which is January 1st. We stayed January 1st and 2nd and checkout on the 3rd. This is the hotel me and my wife spent the first night of our honeymoon at 12 years ago and at that time it was a very nice hotel. We arrived at the hotel at 1:00pm on the 1st and ask if the room would be available to check into early. Phillip West the man working the front counter that morning said that the people had just checked out of that room and the housekeepers had not had time to clean the room yet, we told him that today was our anniversary and we would like to check in early if it was possible and he told us it would be around 2:00 or 2:30pm, we thanked him and left. At 2pm we called and Phillip told us it would be closer to 2:30 before the room was ready so me and my wife grabbed something to eat and returned to the hotel. We arrived at about 2:15 and at this time Phillip told us it was going to be closer to 3pm before the housekeepers were going to have our room ready, we said ok and decided we would just wait in the lobby so we unloaded our luggage to a cart and then ate our lunch. At about 2:55 Phillip told us it was probably going to be closer to 3:30 before our room was ready. At time I ask him isn't check in time 3:00? He said yes but we booked the hotel last night. I then ask "The Hotel is not booked today is it" (there were only 2 or 3 cars in the parking lot and I had not seen any guest). He said that it was not booked and I ask why our room was not going to be ready at 3:00. He said again the hotel was booked last night and the housekeepers were real busy. Yes but ya'll have known for a month now that I have had a reservation and you know I was here and talked to you today at 1:00 and I have been waiting in your lobby for almost an hour and still my room is not ready! He said it took an hour to clean our room and three people were working on it right now to get it ready. I told him I don’t believe it would take an hour to clean any room in this hotel, and then ask why he didn't have the housekeeper clean our room first. Finally at 3:30 we got into our room to realize that not only was the service poor and the management clueless, but our room was in desperate need of repair and remodeling. The same green carpet that was in the room 12 years ago was still in the room as it appears to be the same tired bed and furnishings. We went to the front desk and at this time they were changing shifts Phillip was leaving and Matthew was coming on board. We discussed our concerns about the maintenance issues with Matthew and he sent first the shuttle driver to our room and then 4 housekeepers came in to look around. I then went down and ask Matthew why he sent the shuttle driver and housekeepers to our room? Our room is clean but we have maintenance issues. The toilet will not quit running, the carpet is torn and worn-out and is the same carpet that was in the rooms 12 years ago, the leg on the coffee table is almost broken off, the sink is cracked, tub scratched, cabinets scarred and several lights were burned out. Matthew told me that the maintenance man was off and would not be working until the 3rd (the day we were to leave). I then ask if this was the best room that they had in the hotel and we were told that it was. I had stayed in Super 8 motels that were far better that this room!!! Matthew told me he was going to contact the manager and get him to take care of the situation and he also said he would do something special for our anniversary. My wife & I decided we would stay and see what happened. We called about 4:30 to see if the shuttle could take us to a restaurant for our anniversary and we were told that the shuttle driver was not working because today was a holiday, I had explained that this was not told to us at the time I booked the room and had inquired about the shuttle. We ended up walking across the street to the Mexican restaurant Mercado Juarez and had dinner at about 8pm. We never heard anything else from the manager or Mathew. The next morning we went to breakfast and seen that Phillip was back at the front desk. After breakfast we went and ask when the manager would be in and Willard popped around the corner and said he was the manager. I ask him to come to our room and see all the issues with our room and explained all that had happened with his staff and how that we had sat in the lobby for an hour and a half waiting on our room that was late. Willard’s responded with an excuse about their previous maintenance man's health and they had recently hired a new maintenance man but he had hurt his back so they currently didn’t have anyone capable of do maintenance. Willard did nothing to resolve the situation and I don’t think he cared either. If you enjoy poor service, run-down rooms and a staff that is disengaged and clueless this is your place! The cleaning staff is the only thing that is good here and they do an excellent job for what they have to work with. Kudos to the housekeepers! I sure hope the owner gets a clue and hires better management and reverses the direction this place is headed! | 1 | null |
GREAT Experience WITH BREAKFAST!!!!!
I have stayed at many hotels in New York City, some good, some not so good, but the Hampton Inn was exceptional!!! We visited the city on January 8 for an overnight trip to see the Anderson Cooper show (I highly recommend you get tickets to see him -- and they are free, and you get to see the "silver fox")!
The hotel is on 8th Avenue between 51st and 52nd Street. Close enough to walk to Times Square, or Central Park/Columbus Circle area. I never got on the subway, so I am not sure if there is one close, but I’m sure there is one nearby so that you can travel all over the city.
What I liked:
Friendly staff, welcomed me right in when we got there
Nice waiting area
Free Wi-Fi (yes, free)
Free Continental Breakfast (over the top choices and a large room for seating)!!!
Clean Rooms and they were roomy!
Comfortable beds
Nice clean bathroom
Quiet (we were in Room 903 facing the back overlooking 51st street)
When we check out Jan 9, they held our luggage for FREE!!! Yes, some hotels charge!
What I didn't like:
I liked everything!
Now, the elevators were kind of small and there were only 2, but we never had any problems with having to wait (we were visiting during off season as well).
I can't get over the choices on the breakfast bar. The food and the dining area were just wonderful! It was watched over very carefully and you had so many choices!!! Some of the choices were fruit, yogurt, bagels, muffins, pastries, eggs, ham, coffee, all types of choices, etc., etc., etc.,
I'm not sure of the cost of this hotel during high traveled seasons, but in January, the cost of the room was $197.00 (TOTAL w/taxes). I used my AAA discount as well.
I would highly recommend this hotel, you will not be disappointed. | 5 | null |
Most recent stay.
I've styed here at least twice a year for the last two years, this was my nost disappointing stay. The hotel is quaint and usually very pleasant, this was the first time that I was in the room closest to the street and Bar. The noise level was almost above tollerable, and for the first time the noise from the adjacent room was audible. I was disappointed that my Apple devices could not pick up the wi-fi signal, this had never happened before. | 3 | null |
You get what you paid for!
I'm only giving this hotel 2 stars because of its location.
The hotel is VERY Dated, towels are VERY, VERY used and small, not the cleanest place, and the the free internet was a joke.Definitely a NO! | 2 | null |
A Nightmare!
The front desk clerks were rude!Our rooms had been paid online by our doctor,we show up and they want a credit card with a $100 deposit for each room,none of us had that kind of money,our Dr had to get his friend to come put it on his card for us to be able to get in our room,one of our group ended up not making it which was good since they had stuck 4 of us in 2 rooms with one bed,it was stupid ! The desk clerk said thats how it had come in as though we know he didn't book it like that!Food was out of site we couldnt afford to even eat there,had to go outside the hotel to eat.But to top it the desk clerk that was a guy with a pony tail,took his name tag off so we couldn't get his name!We'll never go back for sure! Oh yes the hallways smelled like old smelly shoes.Spider webs were everywhere! | 1 | null |
Be aware of break ins!!!! Take everything from you car!!!
My car and 7 other cars were broken into when I stayed in this hotel at 3am!!! Glad I wasn't walking to my car while the people were in the act!! They stole items worth thousands of dollars from my car! My fault for leaving items in my car their fault for admitting to not having any what so ever surveillance!!!!! How does 8 cars get broken into and the hotel didn't hear anything!! All the managers and workers showed no expression of being surprise, instead they tell guest "this is the first time this has happened and it's not something that happens often." As a manager also told a police man not to tell people this has happened before! Then they help people put plastic on the their windows, vacuums the glass up and then hand you glass repair numbers! So disappointed from the lies the hotel workers were telling and all posing as managers!!! The walls are paper thin and the couches in the lobby were filthy!!! Invest in some surveillance!!!! | 1 | null |
Convenient if you need to be near the Galleria
This hotel is pretty standard, check in was friendly and efficient. I had brought a bottle of wine and the concierge provided a wine opener and nice glass from the Omaha Steak House.
Rooms are clean although bathroom is a little dark. There is a refrigerator but not a microwave which I thought was odd for a "suite" property.
I was here for business and that is really what it is best suited for, you walk by a rather pathetic pool area coming from the parking garage so that is certainly not a draw.
There is a parking garage adjacent to the hotel but it costs $13...valet is $20. In hindsight, after a really long travel day I should have just gone with the valet.... bringing in all the luggage and navigating a small elevator and doorways was not worth the $7 difference! | 3 | null |
Disappointing at every level!
After driving 6 hours, looking forward to a lovely weekend in Jacksonville, I was immediately aware that the hotel in no way, shape or form, looked like the hotel in the website. I wish I had looked closer at the reviews and pictures posted from displeased patrons. The hotel was dirty, mismanaged and old. From the peeling wallpaper, to the waterstained ceilings, to the carpet that I would not stand on, this was an experience that I wish to never have again. Please, shut this one down! | 1 | null |
I love San Antonio and the Riverwalk
This was a great hotel. Our room was large and spotless. Modern furnishings and cozy beds. It is located right on the river.
Service was outstanding and the food was very good.
The doorman J.R. was pleasant every day and gave us some great tips when the concierge was not available. He was a cute addition to our stay.
I would give the hotel an excellent rating if parking was not so expensive. Thirty dollars a day is ridiculous. I parked a block away for $15.00. . | 4 | null |
Great Riverwalk hotel
My wife and I stayed at the Contessa for our anniversary and loved it! Start with a great Riverwalk location off of Market Street, only a 10-15 minute walk from the Rivercenter Mall, The Alamo, and Market Square. The service was exceptional; on the second day of our stay, the front desk sent up a plate of chocolate covered strawberries for our anniversary without charge (I had mentioned our anniversary in the reservation form, but didn't order the strawberries, so wasn't expecting them). We had a river view room, which was quite large and very comfortable. A minor issue with the toilet was fixed within 5 minutes of calling the front desk. Internet was free and reasonably fast. Ordinarily, I boycott hotels that charge resort fees, but the Contessa charges only $3 a night, which is reasonable considering internet is complimentary. The hotel's restaurant, Las Ramblas, served pretty good food, but was a tad pricey given the small portions, and considering it was maybe 25% full on a Saturday night, I have to wonder how long it'll be around. The front desk personnel were always greeting us with a smile when we walked in. I'll definitely consider the Hotel Contessa again the next time we're in San Antonio. | 5 | null |
Busted in Baltimore!
do NOT stay at this sleep inn! shuttle was NOT available to take us to the airport or pick us up at the end of our trip. we ended up paying $15 each way for a taxi. general manager, dave brandon, was sitting at his desk staring at us while we were frantically trying to figure out how to get to the airport and he would not even come over to talk to us despite our request! he called the receptionist over and told her he would NOT pay for our cab to the airport! they only have 1 shuttle which they claim runs every 30 mins, logistically this can NOT work which we found out the hard way. no coffee in the morning, coffee machine was broken. breakfast was disgusting. the receptionist was very sweet and apologetic about the situation. she even met us outside upon our return to apologize for the terrible experience we were having. her and another employee told us to call choice hotels direct because the general manager needs more official complaints filed against him. taxi cab drivers both to and from the airport said they pick up disgruntled guests at this hotel quite often due to shoddy shuttle service. we have taken this complaint directly to the choice hotels chain for rectification. horrible experience, save your money!!! | 1 | null |
Unschedluled stop-over
My US Airways flight was aborted twice due to engine problems in the air, taking me back to Charlotte each time.. After the second failure, the airline put me up in this nearby hotel. The standard is good, it has friendly and helpful staff. The room standard was high and, although exhausted, I had a great night's sleep. I had to go out for a meal because the hotel only provide limited fast-food meals. They ferried me down to the restaurant and back again by courtesy bus. The hotel has a "newish" feel, and I think they are effecting some upgrades as the outside deck was closed for refurbishment. The business centre is adequate. | 3 | null |
Not a great place!!
Stayed four four days. Had problems with the room being too warm, no AC!!! Very noisy, with construction and garbage collection going on because we had to leave the windows open (3 inches, big whoop!) No atmosphere in lobby area, very cold. Would not stay there again!!!! | 2 | null |
disappointing
This should be one of the best hotels in NY, but unfortunately it was a bit disappointing. It took very long to check in and the service was not too good. Room was very nice, the bathroom however very outdated. | 3 | null |
You can do better than this
Redefines basic. The mini fridge doesn't really fit well in the room and just sticks out. And shouldn't the top of the toilet fit on and shouldn't it match? The cold water sputtered on then off. So it's clean, cheap by NYC standards, in a decent location but it's worn and barely basic. We would not return. For a little more you can do better. | 2 | null |
Hot and dirty
Ruined, what would have been a really fun weekend. We booked 2 Superior king suites. It was unseasonably warm for St. Patrick's day weekend, but unfortunately, there is NO "climate control", as the Internet stated.Our room ranged from 80-85 degrees and all of the windows are sealed shut. Multiple complaints got us nowhere because the entire hotel temperature can only be " switched" seasonally. Even though they were completely booked, they would not do the " switch". Next, our room was filthy. There was debris in several corners that were not vacuumed. Upon removal of the cushions to the sofa sleeper, a bunch of crumbs, debris & cellophane wrappers were found & we chose NOT to sleep on it. A supervisor insinuated that we, might have dirtied it. Even though this hotel is inexpensive, the minimum I expect, is cleanliness!!! The ONLY thing, this hotel, can offer, is good location. We checked out a day early & went a couple miles away to a very clean Holiday Inn that has air conditioning and heat control for each individual room, as all hotel rooms should have, in this day & age. | 1 | null |
Overpriced and underwhelming
I attended a wedding at the Tabard Inn and decided to stay there, as I was traveling alone and the wedding was at night. Bad decision! While the wedding and dinner were lovely, the "experience" at the Inn was not. I had to wait while the sole person on the desk took calls before I could check in. My room was up three flights of stairs and there was no help offered for luggage. OK, I am only 60 and can handle it, but a handicapped woman was also there and they have no elevator! The room was billed as a double, but the bed was a 3/4 size...I haven't seen one of those in ages. There was no closet or any sort of dresser. I could barely walk around the bed. I knew that the bathroom would be shared, but it was very basic. I knew there would be no TV but there wasn't even a radio so I could hear some music. There was wifi. When I called the desk about a wifi problem, I was told to "bring my computer down". Breakfast was "included" but you could only get limited items. I ordered french toast ($10 extra) and found it mediocre. The cost for this, WITH a discount as I was a wedding guest, was $148.00. I would not return here! | 2 | null |
Good stay, but bad housekeeping
My husband and I stayed at the Red Lion for a week, partly for a business convention and then we stayed a few extra days for a little get away. My first impression of the hotel was that it modern, clean and well appointed. The location could not have been better. I arrived from the airport by light rail (my husband arrived for business a few days before) and the station was only 2 blocks from the property. A very easy walk, even with a suitcase in hand. We were given a room on the 19th floor with a beautiful view of Puget Sound and the Pike Street Market. The hotel had been recently renovated so the decor was new and fresh, the lighting in the bathroom was wonderful for putting on makeup, and the large flat screen TV had a large variety of channels.
The issues I had with the hotel began that night when we went to bed. The sheets were obviously too small for the king size bed, The bottom sheet would not stay on. I woke up several times during the night and had to pull the sheet over the corner of the mattress. My husband said it had been like that since he had arrived. The next day when I returned to the room after housekeeping had come I noticed that the nightstands had not been wiped down, I could still see water marks from the glasses that had been placed there the day before. The sheets were still "short" and we were not given new shampoo or conditioner. These oversights continued each day. The third day when I returned to my room after lunch, the door to the room was left open, even though housekeeping had left the floor. I noticed the coffee mug that I used had been wiped out and replaced rather than washed (there was a chip on the mug so I could tell it was the same one). Dirty glasses brought up from the bar were left, dirty towels were left on the back of the toilet even though they left clean ones on the shelf, they left no soap, no bath mat, and again did not wipe down any tables or the bathroom counter as far as I could tell. We complained multiple times, but nothing got better, The only improvement came the 5th day we were at the hotel when we finally got sheets that actually fit the king size bed, Why they don't put the proper size sheets on every day I don't understand. These things may seem petty to some, but the hotel is not "cheap" and I have had better housekeeping experience from far less expensive places before. Our concerns seemed to fall on deaf ears. The folks at the front desk took our information and a housekeeping supervisor came up, but nothing changed.
I may choose to stay at the Red Lion again, but there are plenty of other hotels in the area that I may be more inclined to check out next time. | 4 | null |
Great place to stay in New York
We travel to NYC regularly to visit our son. We have stayed at many different hotels and our room at this Marriott was the biggest one we have ever had in the city. Our room was on the 31st floor facing Times Square. Great view for News Year!! The elevators take a second to figure out, but for a hotel as large as the Marquee, the system works great.
Being right in the middle of Times Square does make for some spectacular people watching!! | 5 | null |
Diamond in the rough!
When first entering the property I was a bit leary. I thought I had been duped because the pics online of this hotel are better than what we actually experienced in person. BUT, they more then redeemed themselves with the services they offer and the location.
Six family members traveled from the Pacific Northwest to San Diego to see my nephew graduate from the Marine Corp Recruit Depot in April. The property is a bit dated and really could use some TLC and a few upgrades. They offer a standard breakfast of danishes, muffins, bagels, toast, cold cereal, juice, coffee, and apples. You will also receive coupons for the eggs and pancakes that are in a separate room. When you place your reservation online it states whether or not the full breakfast is included, ours was.
This property is walking distance to LOTS of great restaurants and shopping. There is also a bus stop across the street so you can take mass transit and you are very close to the Trolly also. The hotel itself also offers shuttles to many areas including Sea World, downtown shopping, Sea Port village, San Diego Int. airport, the MCRD, etc. Although we rented a vehicle we really felt we could have stayed here without having a vehicle which would have been a great savings.
All in all I would most likely stay here again and I would refer others to this property. The staff are extremely helpful and very friendly. Although this area has LOTS of panhandlers we never felt like we were in danger and we walked back from dinner and shopping in the evening several times. Some ventured out alone or in groups of two and didn't have any problems. | 4 | null |
Location,location,location!
Definitley book the Park & WiFi special because parking is outrageous no matter what hotel you stay in in Chicago!! Centrally located, we walked EVERYWHERE!! To the train that took us to Wrigley,beach & Lincoln Park Zoo! We walked to Millinium Park, a nice walk along the river in which is acrossed the street from the front of the hotel. It eventually lead to Navy Pier which is about a 30-40 min walk each way.WE FELT VERY SAFE ON OUR WALKS AROUND THE CLEAN CITY OF CHOCAGO! The hotel room we had was wonderfully decorated in new decor. We were on the 17th floor very nice view w/ out paying extra. The only thing that I saw as a downfall was the walkway that connectd the 2 towers of the hotel. It could use a remodel. ALSO THERE WAS NO POOL!!!!! Otherwsie it was a very nice place! I definitely reccomend staying in the main tower which would be the East or North tower can't rememeber what direction we were actually facing! | 4 | null |
Blissful Getaway!
We've stayed here twice now and there's just something so wonderful and magical about it! We've lucked out with the weather and have really enjoyed the roof-top pool. It's like being on a cruise in the middle of Boston! Go early to grab a lounge chair and have a nice lunch/drink. The staff is very attentive and the food is delicious. They play decent music too. I am pretty sure this is the only hotel in Boston with a roof-top pool. The parking is easy, staff are friendly and the rooms are very comfortable. The onsite restaurant is convenient too, but it's right across from the Prudential Center, so there's tons of places there too. You really can't beat the location. It's was a little more expensive than some of the other local hotels, but it was so worth it for us- especially with the nice weather. We'll be back again for sure!! | 5 | null |
Good amenities, uncomfortable breakfast
I've stopped in this hotel while I was on the way, rooms were still available in late afternoon, so I could deal a good price, around 75 USD without breakfast, available with surcharge. Good points: very nice outdoor pool, even if crowded, there were several families over there and they were enjoying too. Indoor pool is fantastic if you want to swim; treadmill and other equipments were available in a separate structure, open to non hotel guests for a fee; I haven't tried. Rooms nice and good wifi connection. Breakfast: I came downstair, in the Thai restaurant, but they want me to pay cash, not possible to charge on the room, because it's separate even if in the same building; two ways to my room is about 6 minutes walking. Quality was good but service poor, since the only lady available was busy to collect money from guests. | 3 | null |
Customer Service
The staff at Sheraton Brookhollow is what makes it worth staying there. From your introduction at the front desk to the Sheraton lounge to checkout, the people couldn't be nicer. I have been there on and off for 2 years. An example is Alisha Martinez who works everywhere but has worked in their guest lounge. She remembers everyone and their quirks. Not only does she do great work, but makes it enjoyable for her guests.
Thanks for the service Sheraton. | 4 | null |
If all you care about is location, stay here! Wifi surcharge is $15/day!!!!
We stayed at the Milford Plaza for 3 nights, would NOT do it again! Do not be deceived by the pictures on the websites, this place is a building site! Waiting times at reception are ridiculous, ALL THE TIME! The rooms are small and very poorly finished! Looks like they have been rushed to get them open so they don't lose too much money during renovations! We had no hot water when we arrived and it took several calls to maintanence and 3 hours for some one to fix it! As mentioned above, wifi surcharge is $15/day! The signal was appalling and kept crashing, when we complained they subtracted the charge straight away saying they get the complaint all the time! If this is the case why do they continue to charge for it? The only plus side to this hotel is it's location, smack bang in Midtown Manhattan, stones throw from Broadway and Times Square. Overall, I would avoid this place, even when renovations are complete! | 2 | null |
Good value, not fancy but efficient
Excellent location if you don't want to stay too near Union Square which can be busy and quite noisy. The Embarcadero area, where the hotel is, is close enough to walk to Union Square but is quieter at night than the centre of the city, particularly at weekends. Club Quarters is cheaper than other nearby hotels in the Financial District but of course doesn't have all the same amenities. That said, it is perfectly acceptable. Rooms are clean and check in staff are efficient and helpful. Nice lounge and free use of two computers which are available more often than not.
We booked a one room suite with kitchenette because we had a lot of luggage prior to joining a cruise. The room was spacious and we had lots of space for our stuff. Furniture is fairly basic but functional. The "Kitchenette" was merely a sink area with a cupboard over and a fridge and microwave but it sufficed for buying in stuff for breakfast. Everything was in working order - I've stayed in fancier hotels where the fridges don't work as well.
The room however was a little stuffy and there were no options to open windows. The air con was old fashioned and very noisy and kept us awake at night.
All in all, good value for one or two nights but could do with a bit of modernisation. | 3 | null |
botched reservations
I was pleased to obtain a price $30 lower per night than any of the discount websites by calling the hotel directly to make reservations. However, despite my repeated conversations with them to remind them of our late arrival (one only 3 hours before checking in) we were told when we arrived that they had no room for us. This was a very busy week in town and I had realized when trying to book a room that many hotels were full and the prices had spiked for those dates. They told us they had a "maintenance problem" but two other parties came in behind us and also got bumped with the explanation that they were just "overbooked." It was approaching 11pm and they had no viable alternative for us, though claimed they were working on it. We went out to try to find some food and returned an hour later to be told that they were paying for us to stay in a "suite" at a hotel in Cambridge. Bottom line - after a long cab ride we were dropped at a hotel after midnight that I would characterize as a truck stop in a remote area on a divided highway. Yes, there was a sitting area that came with the room (hence the word "suite"), but the carpets were stained, the bath mat had holes in it, small insects in the corners, waterstained wallpaper, a cigarette hole in the upholstery, etc. The flashing sign out front advertised rooms for $79 - not even close to being comparable with the $250 room we booked at the Bulfinch. The taxi driver who took us back to town the next day said that this location provided rooms for people waiting for Section 8 housing. I called the Bulfinch prior to heading back and was emphatically assured that our room would be ready by 1:00, but when we arrived there was no room ready. The clerk slipped and said that it had been given to someone else. An hour later we were checked in. We were compensated for the inconvenience with a reasonable discount, but we lost the better part of a day of our 3-day trip. During our front desk interactions I overheard two other people who were told that their reservation either weren't showing up in the system - or were showing up under different dates (no indication whether it was the fault of the patron or the hotel). The location was worthwhile, the room very small but comfortable with a nice bathroom. If you book here, be sure to have your confirmation in hand when you check in, call a few weeks in advance to confirm your dates and check in early. | 3 | null |
book here and be spammed for life
If you book a reservation w this Hilton, plan to be spammed eternally. I stayed at this hotel a month ago and cannot stop Hilton from spamming me. I have unsubscribed 2x, blocked each new message's sender email address and sent an email to demand that they stop emailing me, and still their email comes. When I registered at this hotel, for a wedding, I did not check the box saying that I want their email. They obnoxiously added me to the List from Hell.
In LA their are countless better options for luxury hotels, and this property is nothing worth going out of your way for. To compare, part of my LA visit included 2 nights at the Sunset Marquis, a hotel that knows how to rock their guests w outstanding service. Whatever I needed was provided whenever I wanted it and with genuine cordiality and warmth.
I only moved to this inconveniently located valley hotel for the wedding. Btw, on the wedding day, at 3pm I asked the Hilton concierge to have a cab ready at 4:30. When it was not there by 5, she refused to use the hotel shuttle for wedding guests because the wedding was a mile out of their shuttle radius. I also had to be moved from my first room because the LUXURY shower was squirting all over the bathroom. But mostly, this review is to warm everyone about Hilton's incredible disrespect for customer email privacy. Apparently they took their cue from Don Henley, "You can check out anytime you like, but you can never leave." | 1 | null |
Bed may as well been on highway---night manager rude
I am a Marriott Platinum member and I stay in hotels 100+ nights each year. This is the noisiest hotel I have ever stayed in; if you want to sleep seek other accommodations. I am at a meeting so I am booked for three nights here and called the front desk at 5:00 AM to request a room with less noise for the remaining nights. I was told the hotel was sold out; that response was instantaneous so I asked the gentleman, Quinton, if he noted in my record I was a platinum member. No response. I then said "I can't be the first person who called to tell you their room was so noisy." He had an immediate response for that "Actually, you are." I guess Quinton doesn't read trip advisor since the first review below this states "Noisy." Not surprising you go down a few more reviews and it states Quniton is rude. I am a loyal Marriott member and this one hotel and Quinton will not change that but I'd avoid this place at all costs! | 1 | null |
Old Hotel but OK
This is an old hotel that could us some updating. We stayed on the fourteenth floor and the view was very pretty. The lounge atrea is closed on the weekend so no beverages but they did give you vouchers for the resturant downstairs for breakfast. The bath could be clean better the grout looks filthy. The staff was attentive for the most part. It is just old.... | 3 | null |
Colorful refuge from the rain
We stayed here with our 5-year-old son and generally found it to be a good deal and an enjoyable experience. It's very bright, colorful, clean and charming--staff was friendly and helpful, and having free parking on site was great. We really enjoyed the location, too.
The only complaint I have is with regards to the noise level. We were on the second floor, and while we didn't have any issues with street or traffic noise, the walls between rooms seemed quite thin. For a couple days of our stay, the occupants of the rooms above us were quite noisy (we imagined that what they were doing involved elephants and/or hurtling over furniture). However, despite their noisiness at other times, the people above generally observed the hotel's quiet hours--after 10 p.m. If we were to stay there again, I would want a room on the third floor. | 4 | null |
Westin Chicago - Ok rooms, good service
Good location, but hotel rooms are a bit worse for wear. There were open metal shutes opening onto pipes that couldn't be closed, bathroom ceiling paint peeling and aircon/heating was not working properly.
Housekeeping service was a bit bazaar - asked for my bed linen to be changed and it wasn't, and on one occasion as it looked like they had run out half way through and hadn't left clean towels, but had left 8 bars of soap behind!!
There was noise on the river one night that several people complained about (no fault of hotel) and the management handled it very well. Door staff and front desk are always pleasant. Room service was good, like the healthy Westin options, and was fast turnaround.
The gym is great, Sam Guiragossian the manager there, is extremely helpful and makes it a pleasure working out. | 3 | null |
Dirty Filthy Hotel Room
Dont fall for the nice professional photos displayed on their website. The reality is anything but. The hotel lobby looks fine but as soon as you enter their elevator, you get a completely different picture. After you enter your floor, you will get a great shock when you see the shabby, dirty and stained carpet. A horrible odor will welcome you. But you still haven't seen it all. wait til you enter your room. The ceiling had a leak with black mold on it. The paint was chipping in the walls.The carpets were stained and looked dirty. The bathroom looked like its last been remodeled 50 years ago. It was horrible.
They did not have wifi and the internet cable did not work.
This would probably be the worst hotel i have ever stayed in. And the only good thing i can say about this place is that the location is great. Its close to all the hot spots.
But the rooms were horrible. I checked out as soon as i saw the room. | 1 | null |
Modern, clean rooms
I spent 3 nights at the Westin. It is a large hotel, beautiful lobby, confusing elevator system, but he elevator has a great view! I found the rooms to be very clean and quiet. My room included a small refrigerator. I was told that the rooms in the center tower are larger but don't have anything to compare them to. The location didn't seem to be near many sights but was near some shopping options. There are several dining options within the hotel complex. Join the loyalty program for a few extra perks. Very helpful staff. | 4 | null |
Horrible, Horrible, Horrible.
Horrible,Horrible,Horrible. Not sure what was going on but there seem to be some kind of strike. All types of people chatting something, couldn't even walk through the lobby. I guess staff don't get treating so well, I cant image how the staff will treat there guest | 1 | null |
Ok but not great
Pros: Convenient, 24hr airport shuttle, large property with on-site starbucks
Cons: Long walk to rooms in outer buildings, dated decor, soft/cheap mattress
It was ok for a short visit but would probably look elsewhere next time. | 3 | null |
a big disappointment
I was looking forward to this hotel more than the rest on our recent trip to USA, so disappointed. I know it is old, being built in 1930, but the smell on the 23rd floor as you got out of the elevator was offensive and like it was from 1930 it smelled so old and musty. Luckily once in our room the smell was trapped outside, the tiny double bed was bad, my husband is 6 feet 4 inches so feet hung over the end. we were certainly snug trying to both stay in the bed together.
i did ask if all the floors smelled this bad, they seemed in denial.... First i was offered another room for an extra $400 per night, then $300 a nights, then finally a smaller room for an extra $79 per night, they missed the point, it stunk. we then were shown 2 other floors (12th and 8th), they did not smell as bad as the 23rd floor, but the noise would have been worse room smaller and had to pay more!!!!!! so put up with the stench for 6 days. this was the most expensive hotel we stayed at but by far the worst. I am comparing to Bellagio in Vegas over $100 cheaper per night but flawless, Hard Rock Hotel in Orlando, again $100 cheaper per night and Ritz Carlton LA again $100 a night cheaper, but no comparison. I had to prepare myself each time we went to the floor covering my nose and mouth and run to our room. we wanted to do the hotel tour, but the 23rd floor smell cured that idea, we spent as little time on the hotel as possible, no food, no drinks, no time... all was better spent as far away as possible. When we booked we were offered an upgrade to the towers for $39 per night, which i accepted, but was told when we got there it was not avaialble after speaking with other guests and other people apparently it is never available. I loved New York and intend to return but NOT to the Waldorf Astoria. If you wish to see it just go to the lobby, that is as good as it gets. | 2 | null |
Nice resort but falls short in some areas
Overall the resort is very nice, the grounds are immaculate and I love the architecture.
We started out in a room in the main building that had been remodeled, it was awesome, very large and nice, but way too noisy since the bar was directly below the window. We hardly slept the first night. After that we moved to a new room in the Valley wing, but it was very dated and dark feeling. it did have a deck that overlooked the garden which was nice. Bathroom was small . The beds are comfy though. Didnt get much sleep the next two night either though, the tv mysteriously turned on in the middle of the night at 3:30 am, the remote was sitting across the room (poltergeist? ) , the alarm clock went off at 4:30 am the 3rd night even though we hadn't set it and it was unplugged from the wall, I guess it runs on battery.
The pool area is nice, though it can be hard to find a seat as everyone comes out at 5 am and throws towels and books down onto all the chairs. (there are signs warning that there is no reserving seats, but nobody seems to pay attention).
The gym has very nice equipment, about 6 treadmills and full set of machines, but the spa area is very out of shape. the men's locker room is very old and run down looking, not at all what you would expect at a spa like this. Needs a serious remodel.
While we did enjoy our stay overall, the main thing that was lacking here was the service. Anytime we had to contact the front desk or anyone else at the hotel for anything, we were promised it would be taken care of, but it wasn't. This was a continual theme during our entire stay unfortunately, the staff was very friendly and seemed like they wanted to do the right thing, they just never followed through on anything at all. Very odd for a resort like this.
Calling the concierge, I was on hold for over 30 minutes and they never did pick up.
Coffee shop is very expensive, you pay 4.50 for a Grande Americano.
Parking is first come first serve and it can be tricky to find a spot but at least it is free.
We got a good deal on this hotel which is the reason why we stayed here, and I would say it was worth what I paid for it. If I had paid full price for this hotel, I probably would have felt a little ripped off. There are much nicer resorts in Scottsdale for that price.
Note: There is a $28 resort fee that gets added onto your bill at the end, which is typical of hotels these days. Just wanted to point it out for others planning on staying here, you need to factor that into the price of the room. | 3 | null |
Surprised to see a Kimpton hotel in such disrepair
Just finishing up a week stay at the helix in DC. I was disappointed in so many ways. When we arrived, the first room we were given was a double room despite our request for a king. When we got to the room the wallpaper was peeling off the walls in several locations. The layout of the rooms are very odd, the furniture is dated, and they are not well maintained. We went down to the front desk and they moved us to a king room which was similarly was in poor repair. In this room our digital TV channels would flicker on and off and the phone had a loud buzzing sound whenever you used it. We raised this with the management, who offered to move us to another room, but we weren't optimistic it would be any better. The only two upsides were there was a young woman working in the bar who was very friendly and helpful and the maid was also very nice.
I am looking forward to checking out tomorrow and after almost 10 years of being a Kimpton hotel regular and believing they were a safe bet, I now know I need to do more researcher before I consider staying in one of their hotels I haven't already been too. Too bad because I like the brand. | 1 | null |
clean and comfortable
Hotel was clean and comfortable - attended as part of a convention, price was fair for a hotel at a convention. The website misled the 'club lounge' for Sheraton Club members hosting complimentary breakfast and happy hour appetizers - this only applies if you are a premier member their website glaringly misses this "small" detail to the disappointment of this traveler with no apologies by the staff. | 3 | null |
Noisey hotel...
I checked into this hotel late afternoon and at first I was impressed by it's renovated check-in area. The Receptionist was friendly and welcoming and I was looking forward to a peaceful night stay.
As soon as I got to my room I noticed there was loud music from the next room. I logged on to check my emails, which lasted quite some time, but when I'd finished the noise was still bad. I decided I would watch a pay movie and sleep after that...I ended up watching 2 pay movies as the noise lasted so long.
The room was fine, a bit dated with coffee coloured walls and a small tub in the bathroom, but I was only here for one night so I thought I could cope. As the noise from the next room had stopped my then, I slept well.
I woke up early and ordered breakfast from Room Service. I was told that it didn't open until 6am and to call back, I said it was after 6am already and he reluctantly took my order. It arrived 25 mins later and was delicious...even if Eggs Benedict, fruit parfait and a muffin did cost me $31! Which I thought was on the steep side.
My appointment wasn't until later so I watched the news on the great wide screen TV after which I went to my appointment.
On returning to my room at 6pm I noticed there was a boom, boom, boom noise coming from below my room, the people next door were also playing music and the chamber maids and security guards were shouting 'conversations' at each other and the place sounded like a lunatic asylum! Luckily I was checking out that evening. I went to the Starbucks in the lobby and was told there were rehearsals going on in the ballroom...my room must have been above it.
All in all a pleasant stay could have been avoided by putting me in a room away from the ballroom and the group of adolescents staying at the hotel. But nobody will be able to do anything about the thin walls. I don't think I'll be using this hotel again. | 3 | null |
An overnight in Seattle
Old but well maintanted hotel with good complementary breakfast. The non-smoking rooms were somewhat smell like smoking rooms. Parking fee (we didn't rent a car because of our short stay but other members from our family did) was pretty stiff. Located within walking distance to Space Needle but overall the area isn't as nice as Pike Market Place or downtown. | 3 | null |
Prisonstyle View and Poor Management
I am writing this review as a concerned Hilton Honors Diamond member. This is not your typical Embassy Suites and I can not agree with the many positive reviews on here.
This hotel has many interior rooms facing a bare concrete wall about 6 feet from your window.
The front desk is pushing these rooms. We checked in at 3 p.m. and it took us almost 1 hour of arguing with the manager on duty to get moved to a different location. During that 1 hour the manager on duty gave us plenty of attitude and lied to us hoping that we will give up on our request to move.
My Hilton Honors Diamond Status did not help. As a matter of fact there is ZERO Hilton Honors recogntion at this property. Your Gold or Diamond status will actually hurt your chances of landing a more desirable room.
During our 2 day stay maid service was only provided upon request and the breakfast buffet ran out of certain food items.
On a positive note I have to say that the rooms were clean. At least housekeeping does a good job. | 2 | null |
Close to everything-near the hustle & bustle
I stayed here on April 13 & 14 2012. The hotel is HUGE!! We had a very nice room, a great balcony overlooking the front of the hotel. It is very clean, close to shopping & restaurants. It took only mintues to get to Rodeo Drive, Hollywood & Sunset Blvd. Very helpful staff and a wonderful HUGE breakfast!! The food was great, lots to pick from. Lots of fresh fruit too.
We were on the 9th floor, very quiet - didnt hear anything. The noise from outside was nothing. Loved my visit! | 5 | null |
Beautiful Views
Great Place to visit for Wedding Anniversary. Great Views from rooms, Great Staff. Best place to dine is Frank & Alberts. Had a Great Server named David H. he showed us Great Service and Great Food. A+. | 4 | null |
Horrible service
This is a horrible place. The worst front desk I have ever seen. I gave them a credit card at check in and ordered a movie. At 7:30 AM I got woken up by someone telling me that I needed to come to the front desk and settle up my bill. I couldn't believe it. They then called me two more times before check out to make sure i would pay for the movie. I have never seen a more unprofessional staff. The next day, no apology. She seemed aggravated that I even found it strange that they were calling guests early in the morning. Stay elsewhere | 1 | null |
Awful
I was in town for one night to attend the NRA Show on Monday night. When the room was booked it was stressed that it must be non smoking. When I checked in I again asked if the room was non smoking and was assured that it was "as booked, non smoking". I checked into my room and dropped my bags quickly to join my collegues in the lobby to get to the show. My room smelled mustly, and not fresh. It smelled a little like smoke, so I again asked front desk if they were sure it was a non smoking room. I explained that I have severe asthma and would be sick if it were not. The young lady at the desk replied, "I already told you it was non smoking".
Upon returning for the evening, I got into bed (it was around midnight) and fell asleep only to be awoken by cigarette smoke coming from the next (adjoining room). Horrified, I wet a towel and put it at the bottom of the door. It was 4 am. The person next door continued to chain smoke until 6 am when I called the desk and explained what had happened. The woman on the phone explained that although my room was non smoking, the room adjoining mine was a smoking room, indeed, the entire floor was smoking. Hence, so too was my room, and they had lied to me.
Let me add to the above the 4 hairs in my bed (not mine) the red stained washcloth, the long black hair in the bath tub and the long black hairs stuck to the (clean????) bath towels. I have pictures which I will not share here - but can provide.
I am home now, had to go to emergency for a ventalin treatment and am horrified at this hotel.
The woman on the phone with me at 6 am offered to move me - we were checking out at 9. Too little too late!
As I have worked in the hospitality industry for all of my life, I get it - things happen - what gets me is the front desk clerk who put my health in jeopardy by lying about the room category - especially after I advised her I have severe asthma and would be sick -
At the end of the day, I want a full refund for the night's stay at a minimum - it is fortunate for you that I live in Canada and did not incur any out of pocket expenses from my trip to emergency trip or I would be seeking those funds as well. | 1 | null |
Fantastic location
Another vote for the Park Hotel. We chose this hotel on the basis of tripadvisor reviews and were not disappointed. As others have said, it is a no-frills hotel, but it was clean and beds were comfortable.The location was so central and we really felt we were in the heart of things. Gateway to chinatown was just around the corner on Grant ave.
There is a shared kitchen but we did not use it. Starbucks just up the street and we enjoyed breakfast at Lori's diner one morning- also just up the street.
thanks to reception staff who were very pleasant and helpful. | 4 | null |
Great conference hotel
Recently held a corporate 2 day meeting here for 80 people and everything flowed really well. Worth a mention are the staff who were super helpful, polite and a pleasure to do business with.
I was very fortunate to have a room upgrade and not sure I have ever stayed in such a huge suite, it was absolutely fantastic.
The hotel won't win awards as a looker but it served my purposes well and was in a central location.
Would happily return. | 4 | null |
Confused unfriendly staff, confirmed reservations not honored
I am a Marriott Lifetime Platinum and booked a stay at the Marriott Downtown. We were to arrive after midnight and I called two weeks before my stay to advise them of this and to also request a non-connecting room with two queen beds. The day of our stay, we called again to advise that we would be arriving after midnight and to confirm the room requests. When we arrived at the hotel, there was only one person at the desk and we waited about 30 minutes to check in. We were then told that the hotel was sold out and there were no rooms available. I pointed out that I am a Lifetime Platinum and had called several times to confirm the reservation, including earlier that day. They miraculously found a room which was so small, it was laughable, plus the phones in the room did not work despite repeated requests to have them fixed. A colleague who arrived with us was told that even though she prepaid for her room, she did not have a room and was "walked" to another hotel. The front desk clerk was confused and very unfriendly and gave the attitude that "I am only authorized to apologize." Then, there was a convention of teenage girls in the hotel and for some insane reason, the hotel allowed them to have a scavenger hunt which involved finding things on different floors. Guess what? That meant, we consistently waited 15-30 minutes for an elevator. When one did arrive, it was filled with screeching girls yelling about which floor they were going to next and since there was no room, we had to keep waiting for an elevator. The restaurant closed mid-day which meant that if you wanted a late lunch, you had to eat in the horrifically noisy sports bar. All in all, when I go to Chicago, I will not stay in this property. Unfriendly staff, reservations not honored and most importantly, no one on staff seems to care. | 1 | null |
Disgusting , poorly staffed and worst stay ever...
This one tops the cake as there was an lrish junket of some sort here for St. Patrick's day and l have never seen anything like this in my life. People actually passed out on the lobby floor. No staff and what staff was there was actually afraid of the loud and drunken people carrying on in the lobby. Being lrish ,myself , understand you'd better pro -actively think about this holiday as it is a serious drinking festival of sorts and as l was checking into my room upstairs witnessed a person urinating in the elevator in front of an insulted few of us and even a lady was present . Hence the woman's husband had a fist fight in the elevator .When l walked down the hall , food was all over the hallway as though there was a food fight in a dorm and l turned around and checked out before seeing the room . Even though l was there all of fifteen minutes , l felt for the people who had no part of the disturbances caused by the masses . A horrible experience! | 1 | null |
A problem for business travellers
I stayed at the Grand Hyatt in early October 2012. I was on a business trip and highly dependent on my computer to operate in the hotel. When I tried to get connected it would not work; I was connected by the hotel operator to a service in Guatamala City - and was on the phone with a young man for 2 1/2 hours while he tried different things to make it work - explaining in the course of it that the servers in the hotel had a weak signal in some rooms and maybe I should change my room. I finally gave up and went to bed; the next morning I was able to connect by disabling virus protection - a very unsatisfactory resolution that he never even suggested.
Aside from that the room was clean and pleasant - but without good computer service, it is a real problem for a business traveler. I rate the service and facilities as excellent except for this problem - but this problem was really important to me and it left a bad taste in my mouth. | 2 | null |
A fantatstic girls weeks
just returned to UK last Sunday after a fantastic week in New York with my daughters. The hotels could not be in a better location and yet it is peaceful. The room we booked was quiet and away from a lift as requested. The room was bigger than expected and plenty of space for a week.
The hotel was spotless and all staff helpful and approachable. Agree with comments from other that the coffee in the morning and wifi etc is helpful. A really good place to stay and would happliy book again | 4 | null |
Good Location; Noisy Rooms
I stayed at the Hilton San Francisco Financial District for one night in June 2012, after purchasing my room on Hotwire. The room is slightly outside of what I would consider the financial district, but still close enough to walk anywhere you need to go. Although the hotel itself was smaller than I expected, it still had all the amenities necessary. The coffee bar downstairs was great in the morning.
I only found two downsides while I was there. One, the room was very noisy. It sounded like there was construction going on in the room above me at 10 p.m. Thankfully, it quieted down around 10:45, but it was still an annoyance. Secondly, the Wi-Fi internet (which I've seen many people talk about here in TripAdvisor) is NOT free. It costs $9.95 per day, I believe. Just something to keep in mind. | 3 | null |
Worst service of my life!!!
We got there a little early and had to wait for our room to be ready which was okay because it was 2 and check in was 3. By the time 3 comes around we ask for our room and its still not ready. We drove for hours to get there so we were tired but we didnt let it get to us....at first. We waited in the lobby and by the time it was 3:30 we still didnt here any news on our room so we started to complain. I guess if your not a member or something they say your're not a "priority". We finally got into our room at 4:30, an hour and a half later to a room that was scorching hot and smelled like butt. In a nutshell EVERYONE WAS VERY RUDE AND UNHELPFUL, SERVICE WAS SLOW. DO NOT STAY HERE WE NEVER WILL AGAIN. | 1 | null |
Poor Front Desk and Room
Driving in on I-10, we called the front desk and talked to Eric. He didn't know what exit number we should take! The room had different color touch up paint on the walls. The caulking around the tube and bathroom was applied with a trowel. It is the least expense HIE in the city for good reason.
Also, it is hidden a block off the frontage road. Good luck finding it the first time without a detail map or GPS. | 1 | null |
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